Kenny Ross Ford South reviews

GregR

Sep 19, 2016

On September 17th 2016, Spent 3 hours negotiating on a 2016 Expedition, agreed on terms, initialed offer, shook hands, filled out credit application only for Kenny Ross to back out of deal at the last minute. They said, "we made a math error" and pulled the deal. Unbelievable! Kenny Ross wasted our time and will lose any current and future business from this multi decade loyal Ford family. To be disrespected, sent on our way and no one offering to make it right, is outrageous. Bad business practice, dishonest pricing.... Kenny Ross.

bkiffer

Sep 7, 2016

I got everything on my wish list and paid less than I expected. I love my new F150 and would definitely recommend it. I am totally satisfied.

Diane and Mike W

Aug 31, 2016

We love our Ford Escape!!! Jack Walsh is an excellent salesperson.

First time Ford owner

Aug 29, 2016

My experience with Kenny Ross was totally satisfactory. Salesman Mark Pritchard is extremely knowledgeable and enthusiastic about the Ford product - it was a pleasure dealing with him.

Dowd13

Aug 5, 2016

On July 11 th we took our explorer to be serviced. Diagnostic test shows a leak in water pump. We're told pump had to be ordered, service was declined at that time. We were charged 160.00 for the testing. Although the pump itself is under warranty. Several messages were left for Kevin but never returned. Moving forward rescheduled to have water pump fixed on the 25 th of July. Only to be told they couldn't take our word that it was the water pump. Took it back in on July 25 th just to be told is was the water pump and the part had to be ordered.... Ihad to call on August 5th was told that the part JUSTarrived today... Shocking!' when I explained that I was upset over having to bring my car back on the 25 th of July because they couldn't take my word that it was the water pump and now having to bring it back for the third time. I asked for compensation for the mix up. Kevin Anderson said and I quote "what more do you want it's free. It seems to me you're making a big deal out of this. You're trying to EXTORT me to get something free!" Never in my life have I been spoken to like that. Maybe somebody needs to teach Kevin some customer service skills. Then he proceeded to tell me to take my car somewhere else. Asked me why I didn't take my cat back to where I bought it! I told him because it's far and we were advised not to drive the car. So I took Kevin's advice and am taking my car somewhere else!

outoftowner

Jul 14, 2016

My daughter was in a fender bender. She had an older escape that ended up being totaled , we went to Kenny Ross to see what options were there. Jack Walsh was incredibly helpful and did a great job working with us from beginning to end. Helped make an unfortunate situation positive and satisfying in the end. Worked with financial person who was great too for my daughter. Everyone we dealt with very helpful, professional and willing to work with us for the best outcome. Everyone seemed genuinely invested in working with us and not just for the sale. Thank you

Tauruslover007

Jun 24, 2016

My dad and I were trying to buy brand new Taurus because Kenny Ross send us letter where you can buy brand new Taurus at same monthly payment as your old Taurus. They lied to us because brand new car cost over 100$ more in monthly payments than my old Taurus. Salesman joe keep saying that they can give us best deal and waste my time. I don't like when dealer waste my time, he should have said from beginning after we show him letter yes I have chance to buy brand new car or no I don't have chance to buy brand new car. I left with my old Taurus. I will never return to Kenny Ross dealer. Kenny Ross dealer shouldn't send any more letters because they are all lies. Honestly and trust is most important thing in retail business.

Frank Fairman

Jun 10, 2016

As usual, the service was great. Got in, got checked and got going.

2 time Kenny Ross buyer

Jun 10, 2016

Update, GM Tom McDonald contacted me, we had a pleasant conversation and he took total ownership of the situation below and made sure that I got what was promised and in a professional way. I always thought the people there were nice, if you have a problem, get the management team at Kenny Ross Ford South involved.I bought a $70k Ford truck that I am very happy with. The problem now is the dealers total lack of follow up/customer service. I contacted the sales person 2.5 weeks ago to get a clarification on something we discussed several times while looking at the truck. He said that he wasn't positive so he would have to check on it and get back to me. Two weeks later I was unable to reach him by phone so I sent him a email asking for the info. After several days of no answer I went on the dealer website and using their "contact us" page , I sent a note to mgr Dave asking him to call me. I got a robo call from the Internet Sales guy thanking me for visiting the site, and if you give me info on what model you are looking for, I wold be happy to assist you". So next I tried calling again, no mgr to talk to, so I left a short voice mail for mgr chuck, identifying myself, stating that I had an issue with a truck I bought there and asking for a call from him. Within 6 hours I receive an email from the sales person stating that I "misunderstood him" when I interpreted his "yes, it will have it" which was stated multiple times and once in front of a sales mgr, as an actual yes.The kicker here is that this dealer loves to bombard your email account with , thanks for visiting, thanks for purchasing and , here are some great deals for servicing your new ______, .The vehicle I purchased was a new f350 , these emails consistently refer to my vehicle as a f250.

Kathleen Omalley

May 9, 2016

Staff was pleasant, helpful and efficient,especially the young man who greated me to explain services and accept the car. I was genuinely pleased with the addition of the car-washing service. My only two minor complaints are tires pressures weren't checked as tire inflate light remained on and if you added vacuuming car to exterior wash it would be perfect. I also REALLY appreciated the Courtesy Van Service because I'm getting older and not always able to find a ride back home after dropping off car. Thanks for all you do.---A Very Satisfied Customer

Mary McCann

May 9, 2016

When I called about my care, they got me in the next day to look over the problem.

Laurel Slutiak

May 8, 2016

Seems like every time I bring the car in for service I get a call about more work that needs done.

Patricia Michalek

May 8, 2016

The staff is very friendly. I will have to return to the service department to have my change oil alert reset. Because I have low mileage on my car,I am not due yet but the car does not know that. I think that the same thing happened last year.

sam adams

Apr 20, 2016

I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me back. Not one person. I guess I will spend my money elsewhere.

Colleen Moore

Apr 9, 2016

The customer service was excellent and the staff could not have been more helpful.

enerlalem

Apr 6, 2016

Jack was very helpful and very professional he did great in assisting us from start to end. First time buyer of car here and he was very accommodating.

DWolfe576

Mar 30, 2016

My Sales Professional, Ben Aul, made my day. After having my vehicle totaled by my insurance company while I was on vacation, it was refreshing to have Ben communicate with me via email, text, and phone prior to the purchase. He did everything above expectation to help me find the right vehicle and have it ready to show me when I returned from vacation. We had never even met and he supported me as if I was a life-long customer. It is clear that the intention of this dealership is meet their customer's needs! When I arrived at the dealership, he immediately focused on my questions, needs, concerns, and made sure I was aware of every bell and whistle on the vehicle prior to driving. It was like all the shopping was done for me and all I had to do was show up and make sure what we chose via email and text was really what I wanted. The entire process was smooth with no pressure or delays. At the end of the process, Ben took additional time to be sure I had no other questions and assisted in setting up the "technology" pairing in the vehicle. What a great experience - I plan on having my wife's next vehicle purchased from Ben Aul! Save your time vehicle shopping and reach out to Ben - You will not be disappointed!

Barratou Toure

Mar 26, 2016

My Experience was wonderful! My Sales Person was very helpful and provided an excellent service !

Debra May

Mar 25, 2016

Overall anytime I call or go to the dealership the customer service is outstanding, they really value their customers. In all my past experiences with prior dealerships it is very refreshing to find one that truly values their customers.I brought my F-150 in for "The Works" oil change, they service advisor was very nice, the service was timely. The only thing was they must not have tighten the bolt on the shroud cover & the next day I happened to see it hanging down & was able to get somebody to put it back on. I was just glad I noticed it before it would have gotten caught on something & ripped off.

Kenneth Matthews

Mar 22, 2016

Everything was real great. Got taken to work and picked up to get my jerk-mobile. It was all good

John Sanders

Mar 18, 2016

Everything was handled in a very efficient manner and I was pleased with my first visit to the service center.

Robert Williams& JANIE A CARTER WILLIAMS

Mar 17, 2016

the reason i wouldnt send anyone to you is because our sales was messed up, and we have been unhappy every since.

Jlewis3686

Mar 8, 2016

Salesman was great, salesmanger was a little on the aggressiveside, didn't communicate well as far as set price of vehicle, financial officer didn't explain finances very well. Vehicle was splattered with tar upon delivery

MattB1521

Feb 28, 2016

I went to Kenny Ross and worked with Dave Liebro to buy a new truck. I received great service and would recommend Kenny Ross and especially Dave Liebro to anyone.

Truck guy

Feb 27, 2016

John was very helpful and accommodating in helping me buy my new truck. It was a friendly and low pressure experience. I love my new ride!

sfbob

Feb 25, 2016

Our new car buying experience was excellent with Ben Aul when we bought our Ford Escape. Ben is very knowledge about the Ford line. He went above our expectations to make this a great buying experience for us.. Bob &Jeanne

Elzabeth Bowers

Feb 25, 2016

Salesman, Ben Aul was very accommodating and helpful. Everyone at the dealership was friendly and acted like they appreciated our business. I had not expected to buy a Toyota from a Ford dealer but it worked just fine as they had gone over the car and it was ready to go.

Glenn Lewis

Feb 24, 2016

The inspection and recall work was done faster than expected so I did not have to wait very long. This was very pleasing. Thanks again to the service department that always does a good job.

Chitah

Feb 24, 2016

Kenny Ross Ford South was my second place to shop for a certified used SUV. From the start my sales guy Mark Pritchard very helpful. All around great personality and friendly to deal with. Finished the night with buying my Ford Edge form Mark Pritchard at Kenny Ross Ford South. I recommend going to Kenny Ross Ford South to shop around for a New or Used Certified vehicle.

Connelly Coleman3

Feb 24, 2016

We were looking for a new car when one Monday morning my wife and I decided to stop by Kenny Ross Ford South..We were courteously greeted and welcomed by Jack Walsh a very nice man..Jack took his time showing us several vehicles until we decided on the 2016 Ford Focus...He also worked with us on getting the car financed..We got great warranty package..Thank you Jack for making our car shopping smooth...We would definatley buy another car at Kenny Ross Ford South..We would also like to thank Adam who assisted on the test drive and driving our old car home as we drove out of the car dealership in style..Good luck Jack Walsh and thank you once again..From Coleman and Princess Connelly..May God bless you.

Ron and Lois

Feb 24, 2016

Car buying can be a very stressful and time consuming ordeal; however, the team of professionals we worked with recently made the entire process very smooth and efficient. We have purchased quite a few vehicles from Kenny Ross South over the years and have developed relationships with many of the staff members over the years. They know us by name and will try to help us with any questions or concerns we may have. That's what keeps us from coming back!

Susie's escape

Feb 24, 2016

I was apprehensive buying a new car. Not knowing a lot about the Ford Escape. But Ryan Kiffer went above and beyond making my car buying experience great. He's very knowledgeable with personality plus! Everyone we encountered was friendly and welcoming. I will definitely recommend Ryan to my friends and family. Thanks so much!

New ford owner

Feb 22, 2016

I live 2 minutes away from the dealership. I stopped in on a Saturday morning just to look. John Sobo greeted me outside while hanging balloons on the used cars. This guy when you meet him is so down to earth. That's part of the WOW factor I think people need to have for a positive experience. So we drove the truck I had my eye on. Went in and negotiated on a great deal. Then, again the WOW factor showed up in forms of the used car managers Chris,Chuck and big Bill. These guys are sincere. I really was expecting something different. My wife and I are truly impressed with everything that happened on Saturday. John, your a real salesman. You sold yourself and the dealership to me and my wife and we are very thankful for getting you. Even the general manager came over several times just to see how we were doing. He even offered to get drinks. Finally the finance guy, couldn't get any nicer. Awesome experience. Mr Ross, great team at Kenny ross ford south!!!

Justin Lewis

Feb 22, 2016

Sales person was very helpful, sales manager was helpful but needs to work on communications skills.

Gary Slair

Feb 14, 2016

The service at Kenny Ross Ford south has always been of top quality and the staff is 2nd to none.I have been coming to K R for about 20 years and have always been treated fair and honest.Service advisors are polite and knowledgeable and technicians are the best in the field.Dan Walsh has been my Technician from day one and does a great job of communicating with the customer and knows my Ford vehicles like no other.I plan on being a Kenny Ross customer for years to come.

Hopelynn

Feb 13, 2016

I have give a 5 star review because everyone was so kind and didn't pressure me into anything. I leased my car with Benjamin Aul. He was so kind and very helpful with the situation that I was in . Anytime I have a question he is quick to answer it. I will definitely get my next car from him after this lease is up

Merilyn King

Feb 12, 2016

The staff was attentive and gracious. Good experience. The car runs like new with 144,100 miles.

FordFocused20

Feb 11, 2016

Everyone at Kenny Ross Ford South was extremely welcoming and I felt like they were there to really help me. Everyone was quick to reach out their hand for a handshake, whether they were helping me with my car buying experience or not. Ryan was able to work with me to find me the right car in the right price range and was very accommodating with times to meet with me, discuss, and test drive that fit both of our schedules. Everyone at Kenny Ross definitely knows how to treat a customer, and I'm happy that I walked away with a used car at a good price, with a good warranty.

brian65

Feb 10, 2016

Found Kenny Ross Ford South after extensive searches via the Internet for the lowest starting price on the vehicle we were interested in purchasing. Once we reached out, we received an almost immediate response. It was a no pressure sale, Ben listened to the specifications we were interested in and located matching vehicles. He had the vehicles ready to test drive at the time of our appointment. Everyone at the dealership was friendly and very helpful. It was a great car buying experience. Would recommend Ben and the dealership to anyone interested in purchasing a new Ford.

Bob1943

Feb 9, 2016

Very pleased with the entire sales and management staff. I would recommend Kenny Ross to anyone needing a new or used vehicle. I was also pleased with the no high pressure sales approach.

satified customer

Feb 9, 2016

i would reccomend this dealer and the salesman i had to anyone and everyone. no high pressure, no underhanded tactics, just down to business and honest.

Zachwr32

Feb 4, 2016

The dealer I worked with, Jack Walsh was incredibly informed on the car that I was purchasing and took the extra time to help me set up the Bluetooth and went over all the details in the car with me thouroughly. It was an overall great experience working with Kenny ross ford and I will gladly go back to buy from then again, new or used

Nicholas Miller

Feb 4, 2016

Coming in from out of town and getting my lease taken care of with my father could have been one stressful day. However, thanks to the guys at Kenny Ross, especially the salesman, Mark, made the morning fly by and I was out the door in my new Focus within a few hours.

Sandra Lamar

Feb 2, 2016

Thank you for the fast service and coordinating everything. I really appreciate the car wash too!

Karen F

Feb 2, 2016

After requesting to have a vehicle relocated from another Kenny Ross location, I was test driving it within a couple days. Although I was interested in a Used car, I was treated like I was buying a new. No hassles, great trade in price for my old car and a great price on my "new" used car. Easy financing and plate transfer. Thank you to the Sales Manager, David Liebro and Finance Manager, Jed Reaggie for making my "new" used car buying a pleasurable experience! I would definitely recommend Kenny Ross for all your car buying. New or used!

Jenna/Eric Bassett

Feb 1, 2016

We recently purchased a Ford Escape from Kenny Ross. Due to a tight schedule we couldn't make it into the dealership until late and both Mark and Jed stayed well after closing to help us. They made everything easy and clear for us and were really nice guys. Super friendly, not pushy, and a relaxed atmosphere. Will recommend to everyone we know.

JoeV

Jan 31, 2016

David Liebro helped us purchase our new Ford Escape. He offered a lower price than the other dealers without haggling. I would recommend him and Kenny Ross, as the process was easy with no gimmicks.

Mary Kay Hess

Jan 31, 2016

I was searching for a compact car that performed well in snow and wet conditions. After researching several brands, I was interested in the Ford Focus. I submitted a request for more information online and received a call soon after from Ben Aul. Ben asked a lot of good questions to learn more about my needs and what I was looking for in a vehicle. I explained my lease situation and let Ben know I would be interested in looking at new vehicles in January. He followed up in a timely fashion, we arranged a time for me to test drive a couple of vehicle options and made an offer I couldn't refuse! My total shopping experience was very positive and I will recommend Ben as well as Kenny Ross to others who may be searching for a new car or truck.

Gilbert Debor

Jan 29, 2016

Great experience good treatment should wash car in winter time

blackcatII

Jan 29, 2016

I Am Quite Excited To Share My Transaction With Mark Pritchard ( ( 412 - 881-0001 Extension 75235 ) ,My Salesman At Kenny Ross Ford.Please Go There When Needing ( Or Wanting In MY Case ) A Vehicle. In My Typical Fashion,In Early January 2016 I Decided To Get A New Mustang.I Did Exhaustive Research As To What I Wanted And Decided On A 2015 Mustang 50th Anniversary Limited Edition,To Boot It Had To Be Red Or Black With My Color Dashboard Feature.I was Thinking This Was .A Real Challenge Because The 2016's Are Out.I Met With Mark Pritchard,Told Him My Request. & He Got To Work Immediately At His Computer To Find One For Me.Within Just A Few Minutes He Had Found The Last 2015 On The East Coast (Located In Buffalo New York Buried Under 2 Feet Of Snow ) & Black To Boot!!! SO IT WAS A GO!We Got To Work Right Away And After Some Negotiation And No Bloodshed We Had A Deal.I Had To Be Patient As They Needed To Connect With The Other Dealership And Work Out The Details Of Kenny Ross Getting It Here Safely On 19" Summer Tires During The Second Week of January.This Was Tough As I Am A Want It Now Kinda Gal,.Mark Went Out Of His Way To Keep Me Informed As To The Progress Of It Getting Here.Then Last Week I Got A Call Saying The Driver Was Going The Next Day Because Another Storm Was On The Way To Buffalo,.I Asked Him To Please Call Me When It Got To The Dealership As I Was A Nervous Wreck,Lo & Behold The Call Came That She Was Here.And Just Perfect!I Went The Next Day To Finalize The Deal.The First Thing Mark Did When I Arrived Was To Greet Me By Name,Shake My Hand And Said Please Let Me Show The Car To You Before Doing The Paperwork.It Was Clean & Perfectly Detailed.The Paperwork Was Ready To Go,Since They Had Me Already Approved Thru Ford Credit,Everything Went Fast With No Pain!.After The Paperwork Was Done,Mark Took Me Out To The Car And Took 1/2 An Hour To Explain The Features To Me,Programming My Bluetooth And Setting Things Up For Me.He Knew This Car To A T And Now I Do Too! I Left Kenny Ross With Mark's Assurance That I Could Call Him Anytime If I Had Any Questions At All Or If He Could Do Anything For Me. Mark Was Even Able To Locate A 2015 Mustang Showroom Sales Brochure For Me,A Super Feat Since It Is A Year Old And Out Of Print.Mark Pritchard & Kenny Ross Were A Class Act From Start To Finish & I Highly Recommend Them For A Super Car Buying Experience!!!

JenniferF2016

Jan 29, 2016

My sales representative was very polite n helpful to all my needs and then some! He even came back into work after his shift to meet with me since I work long hours! He went above n beyond to help me find exactly what I wanted n have my payments exactly what I needed them to be for my budget! It was nice n smooth with no hassling!

JustinL

Jan 28, 2016

Recently, my wife and I purchased a pre-owned 2013, F-150 4X4 with approximately 21,000 miles from Kenny Ross Ford South. We were looking for this specific vehicle and had shopped at other dealerships. David Liebro worked very hard at making a deal we were comfortable with. Dave was very welcoming when we arrived at the dealership. He showed my children where the television was and found a basketball game for them to watch. During the test drive, he reviewed the features of the vehicle and explained how to operate the various controls. Once we returned from the test drive, he reviewed the price tag with my wife and I. We negotiated a few items respectfully and he genuinely cared to get us the best deal possible on the vehicle. Dave always answers emails and phone calls promptly. I do not believe we ever waited longer than thirty minutes to receive a response from him. As a result, I am confident recommending to customers that they work with Dave if considering a Ford vehicle for purchase.However, I must explain that I did not give Kenny Ross Ford five stars because we were very disappointed working with the Financial Advisor, Brent. When it was time to review the finances to close the deal, Brent seemingly wanted to rush the process because it was later in the day. He did not search for finance groups that would provide the best interest rate on the loan for our vehicle. We felt he simply used the first or most convenient group he found. Similarly, he did not present all of the details concerning the extended warranties available for purchase. My wife took some time to locate some alternate finance groups and found interest rates that were significantly lower. As a result, we will be changing the company for which we have taken a loan.In conclusion: Visit Kenny Ross Ford and ask to work with Sales Person Dave Liebro. Nevertheless, have your ducks in a row when it is time to work with the financial advisor and get pre approved for a car loan.

One Happy Customer

Jan 28, 2016

I live in NY so I had to make this deal over the phone. The salesman, John Ison was very professional and courteous and within twenty minutes we had a price agreement on a 2016 Mustang Shelby GT350. The sales manager, Chris Poliziani couldn't have been more pleasurable to deal with. He was extremely professional, courteous, and accommodating to me and my wife, a total gentleman!! And because I live in New York he went above and beyond to make this deal as smooth and as convenient as possible. When I arrived at the dealership I was treated with the highest respect by everyone. All of the paperwork had already been prepared and was ready for my signature. John Ison went over every inch of the car with me and Chris Poliziani made sure that every detail of the entire process went flawlessly. The car was impeccably detailed and ready for transport. This was by far the best car buying experience I've ever had and I would gladly give this dealership and it's staff the highest rating of 5 stars!! Regardless of the distance, I would definitely buy another car from this dealership in the future. To everyone at Kenny Ross Ford South, THANK YOU!!Sincerely, John Brocato

Rangihleb

Jan 28, 2016

We made our first purchase in USA and John made it very easy. Got a great deal and love our Focus. We will be back next time.

Throoper400

Jan 28, 2016

Great dealership to work with buying a new car! Ben Aul was a phenomenal salesman and gave me his full attention while I was there! The entire sales staff was great! Very helpful and very attentive!! Ben and the staff made the purchase of my new 2015 F-150 XLT 4x4 possible!! Highly recommend Ben!

nec3074

Jan 27, 2016

It was a pretty smooth process for the most part dealing with John and the rest of Kenny Ross, committed to making the deal around what the customer was looking for

Gerald Kubrick

Jan 27, 2016

Paula was very helpful, and kept me informed. My F150 was repaired in a timely manner.

pgd57

Jan 25, 2016

It was a good experience and Jack Walsh was very helpful. I wouldn't hesitate to go back or tell a friend to buy a car there.

Sharma

Jan 23, 2016

I'm extremely satisfied with the 2015 Ford Transit 350 I purchased from this dealer. The salesperson was very helpful and answered every questions i had.

William Wittmer

Jan 23, 2016

My experience was brief the way I like it with service. The problem was taken care of.

lidjrv21

Jan 20, 2016

Great experience Jack was great to work with and followed up after sale. Will reccomend to contact Jack and will buy future cars from Kenny Ross

Robert Spratt

Jan 16, 2016

very efficient service center and personnel. parts department ordered parts for me and received them the next morning.

James Hayes

Jan 15, 2016

Excellent service with friendly and efficient staff.

Nicola Sirianni

Jan 15, 2016

Purchased a 2011 Ford Taurus, Limited EditionI telephoned the service department on Saturday afternoon about my concern that my brakes were making a loud metal scraping sound. They worked me into their schedule on Monday morning, completed the work by 2:00 PM and honored a coupon for brake repairs.I was also impressed how the three service representatives at the front desk worked together to keep me informed of progress and answering my questions.I am very pleased with this experience and feel I have three new friends.

Frank04862

Jan 14, 2016

Jack Walsh made our purchase process a pleasure. Jack had the information we needed to make a purchase decision. Speed and accuracy made the process a smooth one.

Amanda Abernathy

Jan 11, 2016

I was in for a simple oil change. During my visit my service adviser offered to have some additional work done. My horn had broken, and he offered to have it fixed while I waited. It was quick and easy. It was also covered by my warranty! I love having my service done at Kenny Ross Ford South.

Edward Albrecht

Jan 11, 2016

very good servicepleasant,courteous and comfortable

kevinlangloisatcomcast.net

Jan 7, 2016

Great car leasing experience. Salesperson extremely easy going providing comfortable car leasing experience. Got me great lease price and then got me additional free oil changes to match what other dealership offered. Also provide cell phone for direct contact and any follow-up questions. Made sue the entire time I was happy with everything, answered all questions, provided all details, and seemed sincerely interested that customer is completely satisfied with the experience.

Nayzee2015

Jan 7, 2016

Ryan Kiffer dedicated his time to making sure my visit was a pleasant one. He made my mom and I feel comfortable during our time there. He was also always available to answer all of my questions before and after the purchase of my vehicle. Thanks you to Ryan and all staff who helped during the who process. ??

Bruce1234

Jan 6, 2016

Ryan was great. Treated me right and got me a great price on my car. Was worried about getting my second key, but but he called me right away and had me come in today to get it. Very happy customer. Thank you Kenny ross.

Happy Customer

Jan 5, 2016

I had an all-star team when I leased my new Fusion from Kenny Ross Ford -- General Manager Tom McDonald, Sales Professional Rocky Bodzer, Sales Manager Chris Poliziani and Business Manager Brent Hammerling. This is a group that really works well together for the customer. They all really listen and are very considerate and make smart suggestions that are extremely helpful. The leasing experience was a breeze, so if you are one of the folks who really feels a little uneasy when going into dealership showrooms, this is the team for you. These folks give you information, but they don't try and talk you into anything. The dealership is very well-organized -- each person knows his role and carries it out well.My Fusion is gorgeous and Rocky showed me how to use the technology and even recommended that I stop by for tech classes when my schedule permits -- yes, Kenny Ross Ford even holds classes so you really do learn to use all that great Ford technology.

cjohnson

Jan 4, 2016

Very good service and very happy with the car. I got a used Toyota Camry that is in very good shape and for a great price!

escapefromreality23

Jan 4, 2016

First time buying a new vehicle. The experience that I had at Kenny Ross was excellent and made the process easy and I was able to get the car I wanted.

Downtowner

Dec 30, 2015

Kenny Ross Ford South got me what I was looking for. John was super helpful in final delivery and making sure I had everything I needed. The whole team did a great job.

blondie123

Dec 28, 2015

I was very happy with Bens service from start to finish, he made the process easy and together we worked out a deal that was good for us for our son, and he was very patient throughout. Brent, the financing manager made the financing seamless.

k & p daw

Dec 23, 2015

John S made this experience very easy and pain free. We felt no pressure and not once did we feel like we were getting pushed into buying a car or put on the spot. Bought a beautiful ride and left smiling over the whole process!

99 Escort

Dec 22, 2015

I had a great experience getting my used car at Kenny Ross. Mark made the whol process very pain free and easy. I have had some bad experiences in the past, so I am very cautious when it comes to used car buying. All that went away when I was treated fairly and Mark made sure all my concerns were addressed. I didn't feel rushed out the door. Great experience!!!

wtaylorjeb

Dec 22, 2015

I bought my used truck in October 2015. So far it has been a wise investment. I was greeted by Ryan who was very friendly and knowledgeable. He treated me and my family right. He was a pleasure to deal with.

mjs

Dec 20, 2015

Jack helped us with the purchase of a used vehicle. We're very happy with the car and the buying experience. His professionalism and level of service is unmatched. This is the third car we've purchased with Jack's help and in each case we've been equally happy.

gfw

Dec 19, 2015

Purchased a Toyota pick up and had a wonderful experience working with Jack. Would definitely recommend the dealership and will use again in the future.

09 Fussion

Dec 18, 2015

I needed a newer car in a hurry and found Ryan to be efficient and easy to deal with. The entire process was handled in a timely and professional manner.

Bud and Kelly Young

Dec 16, 2015

Mark Pritchard was extremely helpful and knowledgeable. He made the whole process a postive experience.

mcannon13

Dec 11, 2015

I've purchased two cars here and they're always very professional, and great to work with. Jack Walsh was one of the nicest people I've worked with. I'm in sales myself, and value people who treat you like a person and not a "sale".

Nurserachel

Dec 9, 2015

This was the most non-threatening place to buy a first car ever. The staff, especially Ryan Kiffer, were all awesome. They all took the time to make sure all my questions were answered and I really understood what I was doing. I really felt like he cared that I was happy with the car. I definitely will be recommending him and the dealership to friends and family. Will definitely be going back for future vehicle needs.

jimmy castriota

Dec 9, 2015

While checking trucks online, i sent request.Was contacted promptly by Ben Aul.He made the buying experience excellent one.Also thanks to Dave & Chris.

coco

Dec 8, 2015

This was my 2nd trip to Kenny Ross.. a few years my son bought his 1st car from here , so when my car was stolen i started to look for a new car. Of all the dealerships i looked at the salesman Mark was the nicest guy, i had some obstacles to get through especially with the stolen vehicle and insurance paying off my old loan and Mark was patient,, helpful and helped me find a car i just fell in love with. Connie in Finance was also a great help. They explained everything in the process to me !! i definitely will refer anyone i know to go see them.. in my opinion they went above and beyond what i expected!!!

dylancp44

Dec 8, 2015

Awesome service...very easy going and very helpful. Mark even came on his day off to make sure everything went ok with my purchase went above and beyond.

Michelle T.

Dec 4, 2015

This was my first car purchase and I really appreciated the low-pressure experience at Kenny Ross. The whole process had a few quirks that I didn't expect, but John and the team handled it really well. They kept me posted on the car's title (it came in from Canada), worked with me on financing, and were even able to beat the financing rate USAA gave me. And when I was getting in the car to drive it off the lot, we noticed a mark in the leather (of a used care) and they were quick to volunteer to have it fixed, free of charge. Everyone was friendly, efficient, and timely in their communication.

Jim

Dec 2, 2015

Frank was very patient and low pressure, he put my wife and I at ease as we agonized over which car to settle on to the point of taking 6 demonstration rides.

amanda

Dec 1, 2015

Jack helped me find the exact car that I wanted, worked with me to achieve a great price, and was polite and accommodating the whole way through! Great customer service! Great perks with my purchase! Go see Jack Walsh!

CL and JL

Dec 1, 2015

It was a very friendly atmosphere, and Jack Walsh was wonderful to work with. Took his time with us and wasn't pushy. Very informative, overall a nice guy!

WWM

Dec 1, 2015

Rocky is the man. His service was excellent; very friendly, helpful, and understanding of what we were looking for. My wife and I had been searching for a new or used car for over a week. We found one that we absolutely loved at Kenny Ross Ford, and with the help of his manager (Dave), the team at Kenny Ross led by Rocky was able to price it competitively for our budget (our main concern!) The car had many features I did not expect we could get for the price (including trade-in value). Would absolutely recommend visiting their Ford dealership when considering purchasing a new car. Very friendly. Very professional. Seasoned all around in the business, and willing to work with you to find a good fit instead of saying "I think you need to look at a different car."

donny123

Nov 28, 2015

Ryan was a very helpful and friendly guy. Ive been to multiple dealerships before but nobody gave me the deal i was looking for like he did. If i were to recommend any of my friends i know exactly where to send them.

hatecarbuying

Nov 27, 2015

I hate buying a car. The haggling, mind games, number crunching. We took advantage of the Friends and Family sale and basically it eliminated all that stuff. Everyone very friendly and it was much more relaxing. No hard sale tactics or pushing hard to try to get up to buy the extra "stuff".

Faiths.Mom

Nov 24, 2015

This is our fifth Kenny Ross vehicle in the last 10 years. Our salesperson, Mark, was wonderful. We knew which vehicle we wanted coming in, and he made it happen. We would definitely recommend Mark to family and friends!

HVAC1

Nov 24, 2015

Purchased a new F150. Salesman knew the truck well. No haggle pricing!! I really appreciate that! They brought the vehicle in from another dealer and the options I wanted added were done and the entire process took less than 1 week. Thank you to Frank and Kenny Ross Ford South.

mjking1978

Nov 24, 2015

I was very happy with my salesman... In fact, was going to buy elsewhere but he worked hard to get me the truck I wanted at the price I wanted. Trade in was fair. Was extremely receptive throughout emails and the closing process. Felt like a valued customer and would do it all over again.

swodyssey

Nov 23, 2015

Very helpful and professional team. They know how to get the job done! I only spent half a day there and I came home with a new car that is perfect for me in every way.

Amanda

Nov 22, 2015

I had a great experience with Kenny Ross. Not only did Tom Wood get me a great deal, but he gave me a great personal experience. I would recommend Tom to all my friends and family!

Good options

Nov 22, 2015

Ryan was very helpful and knowledgeable about the available options for leasing vs. buying a car. He showed us several viable options and provided pricing that would best suit our family. We intended to lease a vehicle, but after seeing the actual pricing decided to purchase a certified used vehicle. He was very helpful to us, and helped us find the best car for our needs.

newlyfocused

Nov 18, 2015

I wasn't looking forward to the hassle of buying a car, but Rocky made it easy and pleasant. He seemed to sense what i was looking for, before I even knew myself. In no time we found just the right car-- a Ford Focus hatchback I already love. His friendliness helped make the hours I spent there afterwards, waiting for I don't know what, less difficult. Colette Burghardt Bethel Park PA

solypa

Nov 18, 2015

Ben Aul was fantastic. He wasn't pushing me to finalize the deal. He let me figure out some situations before fully committing to the purchase. He was very thorough with explaining the "fun" stuff of the trucks. WHEN I return for my next vehicle, I hope to work with Ben.

skielur

Nov 16, 2015

My salesman Jack Walsh & Chris Poliziani where fantastic! Great experience. Zero pressure, and a very friendly relaxed environment. If you're in the market for a vehicle, I highly recommend giving these folks a chance to work with you.

hutchman

Nov 13, 2015

Great salesman...Rockie. No pressure. I pretty much knew what I wanted and he respected that. He moved through the sales procedures flawlessly and made sure I was satisfied with the sale, which I am.

Mike orosz

Nov 12, 2015

I just purchased a Ford f 150. My sales man was mark prichard, he helped me through the whole process. Will definitely recommend thus car lot to others! Thank you guys!

Darlene

Nov 10, 2015

Frank McDevitt was very patient and knowledgeable with me, I had not bought car in 13 years and I was not sure about what comparable size of cars were out there. Frank listened to my needs and directed me in the right direction. I have a comfortable car at an affordable price.

Laleh and Nima

Nov 9, 2015

Today me and my husband went to Kenny Ross Ford South dealership. As we have just moved here we needed a lot of information. Mr.Jack Walsh greeted us kindly as soon as we entered to the building. He was so helpful, friendly, answered all our question patiently and gave us all information/guidance we needed. That was a great experience for us and finally we leased a reasonably priced new ford fiesta, the one we were looking for.my husband and I are really satisfied and happy that we met such a kind and helpful guy and also his colleagues.we definitely recommend them to anybody who is looking for an excellent car dealer.

Jean Cooney

Nov 7, 2015

Your staff was very helpful and the service was excellent.

Julie Quigley

Nov 6, 2015

Chris in the service department answered my car maintenance questions and got my car inspected with emissions in less then an hour!

dancritics

Nov 6, 2015

I bought a car through Frank McDevitt, he was very friendly, fair, and helpful. It was an excellent experience, and I got the car I wanted for a reasonable price.

GaryAmy11.02.2015

Nov 4, 2015

Online was our only initial experience with a Kenny Ross dealership.Once we arrived at Kenny Ross Ford South, we were greeted so kindly by Jack Walsh.The Subaru that we were so anxious to buy was parked in front of the entrance. That was very special .Although it was a Ford dealer, they made our purchase of a used Subaru just as important as though we were to purchase a new Ford. We thank everyone that day at Kenny Ross Ford South for collectively making the dealership that they work a very special place. Before we arrived that day, Jack Walsh was very helpful with our questions over the phone. We owe a special thanks to Jack for his warm welcome and professional expertise. Also, for suggesting an excellent place for us to eat that was in the neighborhood , and easy to find on our way home to West Virginia.We look forward to dealing with Kenny Ross Ford South again, or another Kenny Ross dealerships in PA.

Nacc

Nov 4, 2015

Frank McDevitt was the sales representative that assisted me in my purchase of a new 2016 Fusion. I was very impressed with Frank's knowledge of the various smart car features that were new to me as I previously owned a 2008 vehicle that did not have any of these features.Frank followed up with me about 10 days after my purchase to answer any questions I had.I would recommend my friends and family to ask for Frank if they are purchasing a car at Kenny Ross South.Frank N.

Peps review

Nov 4, 2015

I cannot speak highly enough about my recent experience! Chris and John moved heaven and earth to make a deal happen for me! They were so friendly and professional and caring. I will not hesitate to recommend both of them and the dealership to anyone who needs a truly excellent car buying experience.

R.J.R.

Nov 3, 2015

Jack Walsh was my salesman. Could not have been more pleased with the whole experience. He is a man of integrity. Five stars for Jack & Kenny Ross Ford.

James Bedortha

Nov 3, 2015

Jack Walsh is the best. He has taken care of our last 3 car purchases and keeps us coming back to Ford and to Kenny Ross Ford

Dee & Ron

Nov 2, 2015

Comfortable experience with knowledgeable and friendly no pressure salesperson, Jack Walsh. Liked that our new vehicle purchase was ready to go that day. Thank you!

Kyle R

Nov 2, 2015

Great buying experience working with John- very friendly and helpful. I was very happy with how my first car buying experience went and recommend working with John.

Wertzcar

Nov 2, 2015

We worked with Jack Walsh. He was very thorough, honest and a pleasure to work with. We would definitely send people to him to purchase a vehicle.

Mary Lynn S

Oct 31, 2015

Our salesman was Frank--he was awesome. He just knows how to treat people and seems like he can "read" you. The banter between him and my daughter was just the best. The tow of them enjoyed making fun of how much I didn't know about cars. It made our car buying fun.

Jerome Zemaitis

Oct 30, 2015

Hector was very helpful and kept us up to date on how the repair work was coming. It took longer than the 3 original days, but it was the fault of the insurance agent and not your repair shop. The car looks like brand new again.

Yuequing Zhang

Oct 28, 2015

Frank and Alex are the best dealer all time. They helped me, an international student, a lot. And I also got a decent price which is lower than truecar price.

Rj66

Oct 28, 2015

I bought a new car at Kenny Ross last week and had a fantastic experience! My salesman was great not pushy and the managers were all very kind. I would definitely recommend Kenny Ross to anyone looking to buy a new car!

MikeM

Oct 27, 2015

My salesman Jack Walsh was very honest, knowable and likable. He was great to work with and made the car buying experience painless and very pleasant. Jack was interested in finding me exactly the car I was looking for. He explained the rebates, including one I was not aware of. Jack has been selling cars for a long time and his experience shows in even the smallest of details. He even followed up the day after my purchase to see if I was satisfied and if I had any questions. I highly recommend talking to Jack Walsh at Kenny Ross Ford if you are looking for an honest, no pressure salesperson who knows how to make the customer happy.

Craig Stauffer

Oct 27, 2015

I have to hold myself accountable for my concern, but I felt like I was on the spot to agree to a lot of services like fluids, filters, etc. Sure, I could have said "no," so that is on me. It was not high pressure but caught me at a bad time when I took the call. It just makes me think about not going to a dealer for my services. I know you have to derive as much service from your customers as you can for quotas or some kind of measure, but I wonder if it was all really that useful for my car.

Cynthia Vonarx

Oct 27, 2015

At my inspection appointment Paula Mooney suggested new tires for my 2011 Ford Escape as a safety issue before winter was upon us. I checked with my brother who is a service tech for 30 years at Tamiami Ford in Naples, FL who said that you should get about 40,000 miles from the factory tires. I pulled into Kenny Ross Ford at 40,003 miles. I trust Paula's advice not just this day but every time I come in for service. I know she will be fair, timely and watch out for my safety. That's what brings me back to your service department. Thank you Paula!

David Pasternak

Oct 27, 2015

Straightforward repair handled professionally. Done as estimated.

John Gualtieri

Oct 27, 2015

the service personnel are professional,personable and friendly.

Martin Knochel

Oct 27, 2015

The service and everyone there where very helpful

Olivia P.

Oct 26, 2015

Mark was very knowledgeable and helped me pick the perfect car! I am very happy with my purchase! I would definitely recommend this dealership to friends and family.

The Veed

Oct 26, 2015

I had an excellent experience with this dealership. The salesperson, Ben, found me almost the exact car I wanted quickly and effortlessly. Would definitely recommend this dealership!

Cheryl Cygrymus

Oct 24, 2015

Staff was very helpful & your waiting room is very comfortable. Your charges were reasonable for the service requested. I especially enjoy the popcorn snack & coffee.

Tracy Zeglowitsch

Oct 24, 2015

They handled my situation quickly and had me out of there in time to pick up my kids.

Walter Long

Oct 24, 2015

My service advisor is the greatest. Will always get my vehicle serviced at KENNY ROSS SOUTH !!The greatest people work at KENNY ROSS SOUTH

Judith Hawk

Oct 23, 2015

Oil change was done in a reasonable amount of time. Great job.

Mark Eckman

Oct 23, 2015

It was great! It was great! It was great! It was great! It was great!

Timothy Broderick

Oct 23, 2015

Chris in service was very energetic and eager to help me.

Pamela Veith

Oct 22, 2015

Service - everything completed on time Personnel were very polite and helpful

Rhett Mcpeake

Oct 22, 2015

Service, as always, was thorough and well done. Very comfortable waiting room.

Elizabeth Banks

Oct 22, 2015

Alex was very friendly and informative. I didn't feel rushed, yet between he and Connie the finance officer they were able to make my entire experience very pleasant. Even though I know Alex is new as a Car Salesman, he was very knowledgeable about the car I purchased. He was able to show me how to work the controls of my car efficiently. I wasn't there nearly as long as I've been at past dealerships to purchase a car. I've already been telling everyone about what a great experience I had at Kenny Ross Ford South.

Jacob Pawlak

Oct 21, 2015

Rocky and Chris were excellent to work with and helped me get a good trade in value and interested rate. I would highly recommend Kenny Ross in the future.

sjr

Oct 21, 2015

Entered the dealership and was welcomed by Frank. Explained that I was interested in the Escape and the Edge. Two were on the show room floor so I could easily compare some of the things that were important to me. As I pulled out my tape measure and started measuring Frank didn't run away so I knew he would be my salesman. Following my measurement I felt the Edge was the one for me. Frank offered a test drive for both and as we went he thoroughly explained many of the features of the vehicle. Driving the Edge was like driving a Cadillac smooth and comfortable. I didn't even think I needed to drive the Escape but Frank suggested we did so I had a true comparison. It was best that we did or I would have always wondered....Decision made for the Edge. Frank worked up a price and I needed to sleep on it. Called three other dealerships and Franks price was reasonable. A few days passed as I called Frank daily with a question or two and request for color change for interior. Frank was never pushy or impatient with my questions/concerns. Always polite and profession. I ended up with a beautiful Ford Edge that I hope to have 13 years or more like I did my Ford Explorer, which I LOVED. I would definitely send friends/family to Frank.

Barry Leighton

Oct 18, 2015

Purchased 2016 Ford Escape. Service was excellent. Ryan from Sales was excellent and provided superior customer service.

SMN

Oct 17, 2015

The people there were great. Everyone was very friendly and helpful. They all spent time with me and made me feel appreciated. I was looking for weeks for a new car at other dealerships. Once I arrived here I new I was at the right place. I would definitely recommend them and I will be going back myself.

jbp

Oct 16, 2015

Rocky and Chris were excellent to work with and helped me get a good trade in value and interested rate. I would highly recommend Kenny Ross in the future.

fordfocus123

Oct 13, 2015

I did not know what I wanted when I walked into the dealership. The salesman did not pressure me and answered all of my questions.

Judy Boyle

Oct 13, 2015

What a great group of people, especially Jack Walsh and Connie who moved mountains to get me in a new car. Will definitely refer friends and family! Everyone was so helpful and kind. So glad I stopped to 'just look around'.

bass15227

Oct 11, 2015

My 11 year old car was well past retirement.Time for Inspection and the car decided it was time to call it quits. So, I needed another more younger car.I, in the most way, did not want to go car shopping. Mostly because I felt I would not be able to find a car that I could afford.I wanted another Ford, so I went to the nearest Ford Dealer to my house. That Dealer is Kenny Ross South.I walked in the Dealership and was greeted by a Salesman, Jack Walsh.He took time out and put everything aside to take care of me.A quick interview was conducted to determine what I was trying to accomplish.I filled out a short application and Jack picked out a car that met my needs.Jack did a terrific job, because I instantly fell in love with the car.Went for a short test drive. Then was taken to the Finance Guy.It was a 5 hour visit. But it probably could have been shorter but I felt so comfortable that I was overly talkative, like talking with family and friends.Happy, happy, happy!!!!!.

casy

Oct 11, 2015

I was very pleased with the service I received by George Schmigel, I told him what I was looking for and how much I could spend. He showed me what was available and got me into my new car with such ease. George also answered all of my questions and gave me answers to questions I didn't know I needed to ask. I bought a car here several years ago and was not really happy with the sales person.This time I am very happy with the help provided by George and would come back to see him when I am in the market for another car.

Chasr

Oct 11, 2015

I had a great experience, very helpful and understanding, they listened to me and met my expectations.It was a pleasure having Mark Pritchard work with me.

KenRun

Oct 10, 2015

I never thought I would be happy going to a dealership to buy a vehicle. Kenny Ross Ford South and Jack Walsh changed that perception.

PaulandLauren

Oct 8, 2015

Our whole experience was wonderful start to finish. Every one was so friendly and great work with. This was our first time working with the dealership and we will definitely be back. Jack was great!

Karen Sterzinger

Oct 7, 2015

I was there for a recall, everything was great until I went to get back in the car and the seat was all the back and on the floor. I have it adjusted so that I sit high so that I can see. It took me two days to get the adjustment right. You need to find a smaller person to move cars that women drive, especially height challenged ones. I was told that a worker named "Curly" had driven my car and he was the tallest guy working that day. That is the only complaint that I have. The car is working so much better with the software update, no more hurky jerky.

Michael Nerone

Oct 6, 2015

You did a great job. No pressure. I like my vehicle and you were not an impediment to purchasing it, as are many dealers.

dog lover

Oct 5, 2015

Your staff is truly an exceptional one! I purchased my car from you last December. That was my first business dealing with your company, and everyone that I have met since then has been both wonderfully helpful and excellent at their work.Thanks so much - it's truly a pleasure each time I am in contact with someone in your company!

Donald Foster

Oct 5, 2015

outstanding16 fusion-excellent-mark is an outstanding sales rep, very knowledgable

Susan Brichacek

Oct 5, 2015

You saved my life! My vehicle did not pass inspection by a long shot and you were very honest with me and my options. Thank you. However, that fee for the diagnostic hook up should be subtracted from the cost of the repairs.

TPie12

Oct 4, 2015

Starting with browsing the lot to driving away with my new vehicle; I can honestly say my car buying experience was totally enjoyable. Jack Walsh and the Kenny Ross staff couldn't of been more helpful.

jordanchur315

Oct 1, 2015

I just purchased my 2015 Ford Fusion at Kenny Ross Ford South and I couldn't be happier with how smoothly this went for me. It was my first time buying a car from a dealership and Frank McDevitt made my experience one I will never forget! He truly helped me in so many ways, and I am so thankful to have bought my car here. Everyone that works there are extremely kind and always willing to help. Most of the time, when a 21 year old girl walks into a dealership, the workers are already thinking of ways to just tell her what she wants to hear but also get more money out of her. But I must say, I did not feel that way the first time I walked into Kenny Ross Ford South! I am extremely thankful for the experience I had here and will most definitely recommend this dealership! I might buy my twin brother a car here next...

Linda Lakomy

Sep 29, 2015

I like dealing with Kenny Ross. I have never had a problem there. The staff is always friendly, courteous and helpful.I think they are very fair. I have bought two vehicles there and will go back.

Mark Kusmira

Sep 28, 2015

Service Adviser Paula Mooney and mechanic Dan Curley always do an excellent job.

kimi27

Sep 28, 2015

Dealing with Fank Mcdevitt made my experience easy and comfortable. Would definitely recommend him to all of my friends and family. Love my new car

Noreen Scholl-winans

Sep 25, 2015

My 2008 fusion drives like it just left the showroom! Very courteous staff. Very pleasant waiting area while service was done.

sunshine

Sep 25, 2015

We have purchased a 2016 Ford Fusion from Jack Walsh. This is the second vehicle we have purchased from Jack this year at Kenny Ross Ford. We have found Jack to be extremely personable and knowledgeable about the vehicles.

nat

Sep 24, 2015

I wasn't in there all day buying my ford 150. Very nice dealership. My truck was clean and ready to go when I got there

T Money

Sep 23, 2015

I just recently purchased a brand new Ford F 150 Lariat fully loaded top of line truck. For about 6,000 less than any competitor. And their customer service employee Jack Walsh went above and beyond anything I have ever experienced at a dealership. To the point that I'm actually taking time out of my day from playing video games to write this.

Christa Sutton

Sep 22, 2015

Ford fusion service is always great...staff is always helpful

Janine Fragasso

Sep 22, 2015

Ford Explorer. Service was efficient, quick and easy.

Lori Wilson

Sep 22, 2015

Very pleased with the service. Your staff was very pleasant and your courtesy shuttle service staff was outstanding.

Mark Mitchell

Sep 21, 2015

everything went well, the car is running good now and seems to be working alot better. i was just a little sticker shocked when i got the total on the bill. 2 things maybe chris should have let me know an approx. cost or i guess i should have questioned it when he called to say all that they had found.

Debra Jenkins

Sep 18, 2015

I completely enjoyed the no hassle/no pressure with the purchase of my Fusion. Tom was wonderful and knowledgeable. In addition he was respectful of my need to think through and drive the vehicle several times. This is my second new car purchase at Kenny Ross South and with salesman like Tom and service staff like Paula I will continue to purchase my vehicles there.Thank youDebra

ernt1273

Sep 18, 2015

My mom, Mary Lynn, bought a Ford Fiesta here and her salesman, Frank McDevit, was great. Very personable and professional. He treated her with a lot of respect.

Crystal

Sep 17, 2015

They were kind, and extremely helpful! They worked with me as price wise and I plan to buy a car from them very soon! I am very pleased with their excellent customer service, and as being a woman I did not feel belittled or walked on not knowing a whole lot about cars as I often feel at other places! Awesome, awesome!

Jjs396

Sep 15, 2015

The used car sales manager, Bill, was able to get the truck we wanted from another Kenny Ross dealer with no problems. Our salesman, Mark Pritchard, was very easy to work with and my wife and I felt very comfortable working with him. I would definitely recommend Mark to anyone who is interested in a vehicle at Kenny Ross South.

FIRST CAR

Sep 14, 2015

JACK WAS OUTSTANDING WITH EVERYTHING ABOUT THE CAR. IT BEING MY DAUGHTERS FIRST CAR HE TOOK ALL THE TIME WE NEEDED NO RUSH. SEE JACK

Jared Lubawski

Sep 13, 2015

Im always delighted at how friendly the staff is at Kenny Ross Ford South.

Grandon Asay

Sep 12, 2015

Service was excellent and staff very pleasant. Very pleased with everythingincluding the short waiting time.

Wendy Lawson

Sep 12, 2015

I just had a car accident and totaled my car and needed a replacement asap. Jack Walsh came to my rescue! I had talked to him on the phone initially and already liked him. I came in the next morning, and bought the car from Jack. It was the first and only car I looked at. JACK IS A GREAT AND HONEST SALESMAN!!! WHAT A GUY!

MrsCharles31

Sep 9, 2015

Jack Walsh was a very pleasant and knowledgable representative of Kenny Ross. I really appreciate his honesty and up front no bluffing personality. He worked all day and night with me to make sure I was leaving the lot with the car I desired.... Jack kept checking on me all day as I was willing and dealing with the loan people making sure it was hassle free and I was commendated with all that I needed. I would recommend anyone to Kenny Ross Castle Shannon PA. They are all pleasant to talk with and the atmoshpere and enjoyable. Thank you Jack and my Ford family... May God bless you all!

Shaniqualc

Sep 9, 2015

Jack Walsh was very helpful. He was honest and upfront. He helped me to get the car I wanted with hardly any credit. The process didn't take long at all. The price of the car was fairly priced as well.

Myrna Ryden

Sep 9, 2015

Service was great, I always deal with Paula ans she is outstanding, I set my case!

Anunalori

Sep 9, 2015

My husband passed recently and this was my first experience buying a car by myself with out his Ford mechanic knowledge...Jack Walsh was awesome!

Marianne Drevna

Sep 5, 2015

I brought my car in for an oil change and ended up getting an inspection as well. Geoff was great as usual.He even cleaned my windows and I was done really quickly even though the inspection was added at the last moment. They also took care of recall repairs. Super fast!

HEINIE

Sep 5, 2015

We received excellent attention and all of our questions answered in a timely manner. Its important to us to give and receive respect when dealing with the public.

Satisfied car purchaser

Sep 4, 2015

In the past, vehicle purchasing was always a stressful experience. What with the salesman pushing you to make a decision.I found that not to be true with Bryan Ledbetter, my Sales Consultant. He always gave me the information that I requested and plenty of time to think.

Vernon Bebout

Sep 4, 2015

Very stress free. Everyone is pleasant, the waiting area / show room are comfortable.The service staff is very helpful and informative and the work was performed well andin a timely manner!

Jensnow

Sep 4, 2015

Frank McDevitt was our salesman in purchasing a Ford F-150 at this dealership. He was attentive and found us exactly what we wanted! He worked with us over a period of days to make our deal work and drove over an hour to get the truck we wanted from another dealership! We would highly recommend him if you're in the market for a Ford.

David Broderick

Sep 3, 2015

Inspection & oil change. Good service. Billing error fixed quickly & professionally

Xiaonan Zhu

Sep 3, 2015

I like these guys and go to them whenever my car run into some problems. I could have brought a Japanese car if I didn't meet these guys

Rose Reed

Sep 2, 2015

I purchased a 2015 Ford Focus this month. My salesperson, Ben, was very helpful and was able to answer all of my questions. I also purchased a 2015 Ford Escape in February and returned to Kenny Ross for the Focus because of the service I received. My husband and I love both of our new cars! Thank you for the wonderful service!!

Vipul Sinha

Sep 1, 2015

Paula and Jeff (I think that was his name) were a delight to work with. Jeff even stayed back beyond his usual time to fill me in with the details of the work that was done as part of the service! And I do appreciate the car wash! :)Makes me feel better about the choice that I made in purchasing my car at Kenny Ross! :)

escape579

Aug 31, 2015

This is my 3rd vehicle from Kenny Ross Ford South and I can't say enough about the professionalism and friendliness of the staff. I am very happy with my new vehicle.

ronaldm

Aug 28, 2015

Great service. The showroom was very nice. They were nice and patient while we were looking at vehicles. They worked with us on the price of the car.

Clare Ratway

Aug 27, 2015

I was in the hospital, and my sister handled everything with the assistance of the lovely Paula Mooney. Even though my car is not a Ford, Paula tokk care of my car in stellar fashion. If I buy a new car and it is not a Ford, I will still bring my car to Kenny Ross as long as Paula will remain my service manager.

Sandy Mcdowell

Aug 27, 2015

This time I had Chris & he took care of me & I had great service & my car is running really fine. Before I was given my car & 1 mile from the shop it was over heating so bad I could bearly get back to the shop. Plus before there was grease on the seats, mats, & floor. I really felt safe with Chris. Above is 4 this time only.

Tanut Khositprasert

Aug 26, 2015

I went to do state inspection and I need to waiting about 6 hours.First, after 2 hours, i got bad news that i need to change rotor brakes and pads which someone told me to wait approximately 2 hours. Then after 2 hours and a half, no one update any situation for me and I had to check with a representative again. Finally, my car was finished about an hour later. I'm ok and understand the situation but I hope next time if there is any change on my car situation, someone should tell me.

George Drescher

Aug 25, 2015

I purchased my car from Kenny Ross Toyota in Robinson, sales experience was excellent, and saw no reason not to go there for service, my mistake.Took car there last year for inspection. When I made my appointment I told them I would be waiting on it also was going to have the oil changed. When I talked to the service writer he said there was no note about me waiting and they were so busy it will be at least 2 hours. I was upset, but needed to get service done so I waited, also I had taken a long road trip the day before and requested a wash to clean bugs off. He said no problem even though it was raining. About 3 hours later the car was done, I was charged full price for emission instead of the 20 for except,car had less then 6,000 mile. He said sorry did not qualify for exempt and charged me full price $ 47. The car was never washed and there were oil smudges on door and dash. I complained to dealership, but got no response. Also it was raining and my car was outside, they made me walk through the rain to try and find my car.This year when inspection was due, I decide to go to Kenny Ross Ford, give them a chance.Made my appointment online with no issues. When I arrived at store service writer was very pleasant discussed what I was getting done and noted I would be waiting. They took my car and completed service in less than an hour, delivered car to indoor garage, even though it was not raining I appreciated that because of my experience at the Toyota dealership.Even though I am not in they market for a Ford, I will highly recommend the dealership.

Matt

Aug 25, 2015

I was pleasantly surprised by my experience with Kenny Ross Ford South after finding an F150 Platinum of interest at their dealership via the Ford Inventory search tools. The Internet Sales Team at Kenny Ross was quick, efficient, and friendly in arranging my visit to the dealership, test drives of several trucks, and then wrapping up a successful transaction in the end. John was great to work with, and I didn't feel pressured at all during the purchase process. I would highly recommend a visit to Kenny Ross Ford South to enjoy the customer experience and test drive a new Ford.

Meet shah

Aug 25, 2015

It was great service. Got the best deal. Love the car. Ford Explorer is the best 7 seater car under 50000 in market. Thank Ben aul.

Annette Baranauskas

Aug 24, 2015

We were here to get an inspection done, appointment was on time, everyone was very nice and we will continue to come here every year, I will buy my next car here also, which will be soon

Pamela Johns

Aug 24, 2015

They had to install two new tires which was not anticipated so it took longer than expected. They stayed late to finish on the day I took it in. I was pleased with the service I requested.

alison123

Aug 24, 2015

Ben actively listened to exactly what we were looking for in a car and went above and beyond to find it for us. Ben made our car buying experience relaxed and took all of the stress out of it for us. He is not agressive or pushy and was a very nice person to work with. I would absolutely recommend Ben at Kenny Ross for anyone looking to purchase a new/used vehicle.

KTBlitzy

Aug 23, 2015

I had a very pleasurable experience at this Ford dealership while purchasing my first vehicle here The staff is very friendly, knowledgeable, and pleasant to work with.

bobdon7

Aug 22, 2015

I must say I had the most informed Salesman Jack Walsh I ever encountered.. He explained so easy all My questions with very understanding patience!

Dylan

Aug 22, 2015

My salesman, Mark Pritchard, went out of his way to ensure I get the exact truck I want with all the add-ons I found necessary.

Ed&Nina

Aug 22, 2015

We worked with Jack Walsh who has to be the nicest sales person I've ever met. He helped us review the vehicle, simplified the buying process and insists we call him if we need service, said he'll take care of the scheduling :) 100% A on customer service. Kenny Ross is working to keep you has a customer for every vehicle you need in the future.

Robert Oliver

Aug 21, 2015

Vehicle was serviced quickly and professionaly as I was waiting.

Sydney

Aug 21, 2015

This was my first car buying experience. I am a full-time college student, so finding someone to finance me to purchase a vehicle was difficult. Bill at Ford South was so helpful in getting me approved for a vehicle that I absolutely love in the time frame I had to work with and at a reasonable price. I was a little frustrated with how long the process took on signing day due to unforeseen circumstances, but I realize those things happen. I also wish that the extended warranty began on the day the current warranty expires rather than runs concurrently with the manufacturers warranty. My car only had 23k miles and I did not feel that for the high price that it was worth only an additional 23k miles. Overall, I received exemplary service and I will definitely be returning to Kenny Ross for future purchases as well as recommending other car buyers to this dealership.

AM

Aug 20, 2015

I had initially become interested in this dealer for the 0% APR incentive offered on the 2015 Ford Fiesta. My sales associate, Frank, was extremely friendly, knowledgeable, and genuine. I had previously visited a different dealer and was met with beyond unhelpful service, so Frank was seriously a breath of fresh air. I told him my needs and he and the business and sales staff worked hard to meet them as best as they could. My experience ended with me purchasing one of the Fiestas and I am very excited to have the car! Frank took the time to make sure I knew all of the features of the vehicle, even the details that most would pass up as "unimportant." If he did not know something, he eagerly sought out the answer. Everyone I dealt with at this dealership was fantastic and I am already trying to convince my boyfriend to check out their options!

William Perry

Aug 19, 2015

The staff was fabulous. Had my car back in 2 hours. Thank you!!!!

JKasler

Aug 19, 2015

We were met by Ryan Kiffer who helped us each step of the way from the initial test drive to helping us find and ultimately purchase the perfect vehicle for our needs. We were so impressed with how personable and friendly Ryan and the whole staff was. Ryan made us feel very comfortable with the whole process and even put cartoons on for our little girl while we finalized the paperwork. Thanks so much to everyone at Kenny Ross for the great experience!

The Squinge

Aug 19, 2015

Leased a 2016 Ford Fusion. Mark Pritchard, Chris Poliziani, and Joann Reilly were so friendly and the whole process took less than 1 hour. If you're looking for a great deal, clean facility, and a friendly staff, this is the dealership to go to. GREAT JOB!!

Ashley Pasquinelli

Aug 18, 2015

I have a 2012 Ford Edge. Service was excellent and the staff was very friendly and helpful!

Walter J Miesel

Aug 18, 2015

I had my escape in for an oil change and tire rotation at Kenny Ross Ford South. I asked about a factory recall and was told that they could do while I waited. That's service. Thanks

ccjj457

Aug 18, 2015

Traded in a 2000 Mustang Convertible and purchased a used 2012 Camaro. Transaction was quick and easy; everything was prepared ahead of time as I was traveling from Westerville, Ohio to Pittsburgh to take delivery of the car. Sales Rep Bryan Ledbetter and F&I Rep Brent were very friendly and efficient. And I will be traveling back to Pittsburgh for my first free oil change! Their service makes it worth the trip.

Jenn5064

Aug 18, 2015

This dealership was very friendly and i would recommend for someone to get lease/finance a car from here. If you do decide to go there ask for the sales Rep Ryan Kiffer. He was very helpful and helped me pick up my lovely 2015 ford focus. Overall the dealership was great and he Ryan Kiffer was amazing.

Neil Sopp

Aug 17, 2015

Very open and honest My vehicle didn't need brakes so they did not do it and gave me a free oil change and maintenance checkup

calabro3

Aug 17, 2015

I had the most pleasurable experience working with John on finding the perfect new car for my needs both personally and professionally. He was personable, patient and enthusiastic about the vehicles. I would highly recommend anyone to purchase a vehicle at Kenny Ross Ford South and rest assured your in good hands if you work with John. Thank you John and thank you Kenny Ross!

tacynae

Aug 14, 2015

Submitted an inquiry online for a 2015 Focus Sedan Titanium. Got a response via email from John Sobocinski. I explained that I had been to another dealership (Moon Twp Ford) and wasn't able to get the car I wanted, so I hoped he could help me. I explained my situation in detail to him (negative equity on my trade in), I told him exactly what I needed in payment amount, etc. He told me "there are ways around that", assured me we could get a deal, and had me fill out the credit application...then he disappeared. I contacted him at least three times before I received a response, which just stated "he as able to get one bank to approve. And they are asking for $1000 down. So let me know when you can come in with the $1,000 down and you can have the Titanium you want!". That is all he said to me. I responded that I would like to come in that evening or the next, and he never responded. I stopped by the following evening with my kids in tow, the only time I was able to come in, and John wasn't there, but another salesman took over. He proceeded to inform me that the payments would be $600/month, which is over $200 more than what I had told John I needed. He got the finance manager to come over, and HE talked to me like I was a child, with an attitude like I was asking him to GIVE me the car for free (when in fact I was upfront with John from the beginning about what I could and could not do, money wise, and was led to believe it wouldn't be a problem BY HIM, not myself!). The finance manager couldn't have cared less, and basically behaved as though he didn't need the hassle of dealing with me anyway. I have never been jerked around, lied to and treated like dirt so much in my entire life. I would NEVER recommend this dealership to ANYONE.

Carl Dupper

Aug 13, 2015

Fair communication. Good job mechanically. Fair price for work performed.

Stephanie Thompson

Aug 13, 2015

I was pleased with the service as a whole. To my shuttle ride to and from work to the oil change. The car feels great and the employees were pleasant and helpful. Very impressed with the professionalism.

2015Mustang

Aug 13, 2015

Mark and Chris went above and beyond to find just the vehicle that I wanted with all of the options I was looking for - they were both extremely helpful and a pleasure to do business with.

Gerald Mccormick

Aug 12, 2015

Extremely personable service. Humor, professional, friendly and speedy..thanks

Robert Mcnatt

Aug 12, 2015

2014 F150 eco boost. One of the best trucks I have owned thus far. Service was excellent, Minor AC problem was corrected and the oil change and tire rotation went very well.

Donna Henchell

Aug 11, 2015

i was looking around your web site for my mom as she needed a new car. hers was starting to nickle and dime her. I found what mom was looking for and clicked to chat with a sales agent. I was connected to Bryan Ledbetter. Bryans replies to my questions were enthusiastic and very up beat. He asked if i had the stock number of the vehicle I had in mind and i put it through, with so much info to give he asked if it would be better to call. I gave him my home number and he called me in less than 5 minutes. How cool was that!!I told him exactly what my mom was looking for, and he assured me there would be no problem getting her what she wanted and that she would qualify for 0% interest for 72 months. I sent up an appointment for Friday August 7th at 10AM to look at moms new candy blue metallic, 4 door, 4 cylinder, 2015 Ford Fiesta!!!Just as he promised he was outside with her car that i picked out, waiting for Mom and I to arrive. Was really cool because mom had no clue what i had chose for her. When we pulled in to Kenny Ross South my mom said, "I hope i can get that color car". I said, "Mom that is YOUR CAR"! My mom is 72 years of age, and Bryan was so good at explaining everything to her. He made sure she understood everything, What ever questions my mom mom had, he answered in ways she would understand what he was saying.He guided her through the sale with much care and respect. He set up her cell to work with the car, he showed her all the neat functions and where everything was located. He did such a fantastic job, My mom was so excited and she just beamed with glory all the way home. She kept telling me how nice Bryan was to her, how kind Bryan was to her. she said he was very nice to work with and easy to understand. She was very very happy he was her sales rep!When we were home my mom told me something i never knew in all my 50 years. Mom had never ever had a car Brand New where she was the first owner. She always had a "New Used Car". Thank You Kenny Ross Ford, and especially Bryan Ledbetter, for making my moms dream of a "Brand New NEW CAR" a reality!!! You guys Rock!Sincerely,Michelle R. Niedermeyer (Daughter)Donna M. Henchell (Mother)

Sherry Korbe

Aug 11, 2015

Everything was done to my vehicle to expectation,very satisfied.

Thomas M.

Aug 11, 2015

Made an appointment to have my 2012 Focus inspected. Took the car in, and was taken right on time. Waited for the car, and was in and out of there in less than an hour. Nice clean waiting room.

Jenny 1975

Aug 11, 2015

Had a wonderful salesman and had a great experience. Everyone was very nice and helped me with complete professionalism. I found the vehicle on line and which was on Friday and Monday it was mine :) very fast and efficient

SteelCity412

Aug 11, 2015

Ryan Kiffer approached me while I was looking around. I told him what I was looking for and about how much I was looking to pay a month. He was able to get me a good deal done quick and smooth on the car I wanted. I would highly recommend going to see him.

Alyse

Aug 10, 2015

I purchased a 2015 Ford Focus, on this day I did not think that I would actually purchase a car but I walked out of the dealership with a smile on my face and a brand new car. The staff was excellent and very personable; they made the buying process very painless. The cleanliness of the dealership was magnificent and I will gladly go back! :)

Chad

Aug 10, 2015

I traded in my Ford Fiesta for a C-MAX Hybrid, and the service was excellent from start to finish.

Patricia Bozym

Aug 10, 2015

Very courteous staff and work was completed on time.

Thomas Snyder

Aug 10, 2015

I had a serious power steering line leak on my 2006 F-150 and Service Advisor Christopher Cardige got me in, without a prior service appointment, made the necessary repairs and had my truck up and running in the shortest time possible. He and the mechanic did a terrific job. Thank you for great service !

Judith Hawk

Aug 7, 2015

Time to wait was far less than I expected. And the job was done right.Thanks so much.

Patrick Barrett

Aug 7, 2015

My first oil change in our new Explorer. Appointment made online, service took only one hour, and complimentary to boot. How cool is that?

Littlepunk828

Aug 6, 2015

Jack did a wonderful job, easy to work with, he provided great service, no stress, great help got me into my first car very professional, I would recommend anyone who's looking for a vehicle to go to the dealership and ask for Jack he would be more than happy to help or assist you out with any question or your needs.

Jeff

Aug 4, 2015

My salesman Mark Pritchard and the sales manager Chris Poliziani, along with the rest of the staff, were all extremely helpful in finding exactly the car that I wanted.

Beverly Bachman

Jul 30, 2015

John Sobonscki( spelling??) was my salesperson. I had called to say what I wanted/white fusion with sunroof no leather seats and no thing that sticks up from back forgot name- and when I came to view --it was exactly what I had requested. I am very happy. He explained all of the new things the car had to offer especially since my last car was purcheased in 2007- I still have a lot to learn but I can manage with what I know for now. Joanne in fiscal has always been so wonderful to work with. kind and sweet person with good sense of humor. She was there for my car purchases with Bob Smith Ford and it is nice to se a friendly face when there. Love my car.

Joseph Johns

Jul 30, 2015

The Service Team and Technicians at Kenny Ross are the best. They take care of my cars like they are taking care of their own car. They are honest, reputable, accountable, and just plain good people. They care and they deliver great value for your dollar.

Steven L

Jul 30, 2015

The service was outstanding. I had a slight emergency with a tire losing air and my service consultant Paula Mooney squeezed me in and resolved my issue. Great experience and great service.

Twinbropgh

Jul 29, 2015

JACK WALSHJack was the best person I have ever bought a car from. He took time to help find thecar we where looking for in our price range with no high pressure tactics.He was wonderful to work with, very honest and pleasant. Made the buying experiencepain free.I would recommend this dealership and Jack Walsh to anyone.

Christina Sauers

Jul 28, 2015

I just recently purchased a 2015 Ford Escape. My salesman, Bryan Ledbetter, was very professional, efficient, and helpful. I was on the verge of purchasing an Escape from another dealership; however, I chose Kenny Ross Ford based on Bryan's professional demeanor and customer service skills. He knew exactly what I was looking for an did an exceptional job earning my business. Thank you!Christina

Nancy Shonsky

Jul 28, 2015

Your front-desk is an excellent interface with the public! They are knowledgeable, efficient and very friendly! When one is busy another steps up so you don't wait. Paula has always been above and beyond helpful. Plus, you have shuttle service to the local area! The mechanics do their magic and deserve all the credit for making this a good experience.

Steven Reese

Jul 28, 2015

The techs were able to find the problem causing the slow leak in my tire.

ROBOCOP

Jul 27, 2015

My son and I went to the dealership to look for a vehicle. Once we arrived we were met by Mark Pritchard as sales rep at the dealership. Mark was a great help to my son since it was going to be his first purchase. The entire process was prompt and very professional. I would recommend anyone in the market for a vehicle to go visit this dealership and ask for Mark. He will be more than happy to help you out with all of your needs.

Paul Hoolahan

Jul 25, 2015

Service manager Geoff Jordan was extremely helpful

Jenevieve Wright

Jul 24, 2015

We just drove off in a 2015 Ford Escape, and WE LOVE IT! Mark was super helpful, humorous, and knowledgeable. Joanne had us cracking up the whole time we were signing our paperwork. They have found themselves a customer for life!

Nicola Sirianni

Jul 24, 2015

Professional and excellent people and service.Easy to make an appointment.Work done on-time.

Linda Atkins

Jul 23, 2015

I took my car in for inspevtion. It needed more work done so they took me home and return to pick me up when the work was finished. I have always been satisfied with their courtesy and work done on my car to keep it in the best shape to keep it running well and keepinge safe.

Robert Spratt

Jul 23, 2015

Exeptional Service and competent personnel. Good waiting area

whysorude

Jul 23, 2015

They do not budge on used car prices, especially if you are using some discount program such as the USAA car buying service. I did not know this. This kind of approach was not explained to me by anybody who worked there, so I thought they were intentionally not helping me on the price. When I asked a representative from USAA about this program, I was told that I could try to haggle the dealer for a better price. When I told one of the salesman here, Ben Aul, he yelled at me and called me a liar. I called to complain and the used car manager, Bill Marnich, told me "there are two sides to every story"... as if I had it coming! No customer deserves to be treated so rudely. Do not buy a car from Kenny Ross Ford South.Post Review Edit: After submitting the prior text, the general manager of Kenny Ross Ford South responded and offered a reduced price on the car I was considering. However, due to my treatment I would not have purchased a car from this dealership anyway. I went and bought a car elsewhere, but the general manager did try to do the right thing and resolve the situation.

Tracy Zeglowitsch

Jul 22, 2015

Love you guys. I was leaving on a trip and realized I should have an over due oil change. Chris got me an appt. that afternoon.

blondie123

Jul 22, 2015

JACK WAS WONDERFUL TO WORK WITH, HE PROVIDED EXCELLENT SERVICE AND MADE NEGOTIATIONS STRESS FREE. HE IS THE VERY FIRST CAR SALESMAN TO CALL JUST TO SEE IF I MADE IT HOME SAFE EVEN THOUGH I LIVE CLOSE BY. HE ALSO FOLLOWED UP BY PHONE TO MAKE SURE I WAS ATTENDING THE SYNC CLASS, AND MADE SURE I KNEW I COULD STOP ANYTIME I HAD A QUESTION OR PROBLEM. HE BY FAR, IS THE BEST SALESMAN I HAVE WORKED WITH. BRENT HAMMERLING MADE THE LEASE FINANCING EASY AND AT NIGHTS END WAS EXTREMELY HELPFUL AND PATIENT

Albert Weil

Jul 21, 2015

fast, excellent service waiting room clean and comfortable,

Betty Brown

Jul 21, 2015

received low air pressure message. turns out I had a puncture which was taken care of efficiently and quickly. you folks are great.

Dorothy Lonero

Jul 21, 2015

The dealership and employees were friendly, professional. The entire location was very clean.

Melissa Majkic

Jul 21, 2015

Great service. Would recommend to friends and family.

Robert Cox

Jul 21, 2015

Purchased a 2013 f-150, staff was excellent.truck was very clean, it looked as good as show room new.

Daniel Miles

Jul 16, 2015

2015 ford focus se. Bryan Ledbetter was very helpful and knowledgable about the vehicle and genuinely cared about what i was looking for in my vehicle and price.

Kathy's car

Jul 15, 2015

I looked for a month for a used Honda CRV and bought one at Kenny Ross Ford South yesterday. I was driving a 2004 Honda CRV with 180,000 miles on it. I have saved my money since 2006 for a new "used" car and I am happy I bought the one I did at Kenny Ross Ford South. I bought a 2010 Honda CRV EX-L with Navigation. I was looking for a 2013 and am taking a chance that a 2010 with low miles will last me another ten years, which is how long it will take me to save for my next car.Regarding Customer Service, I first contacted them via Autotrader online chat while riding an Amtrak train from Philly to Pittsburgh. Turned out the Gen Mgr, Tom, answered my chat and linked me up with my salesman, John Sobo. While I was still on the train, John went out to the car on the lot checked it out, and answered my questions. It was nearly closing time and I asked him to grab the keys until the next business day. The dealership is a little over an hour from my house. When I arrived and saw the car, I immediately knew that this dealership was a good one because John honestly answered my questions over the phone prior to me driving there. (So, so many dealerships are not honest). I test drove the car and the brakes sounded bad. John arranged for the Used Car Mgr, Bill M. to drive it with me. He suggested that it might be rusty rotors from the car sitting on the lot. The Used Car Mgr., Bill M. included in the contract that if I had trouble with the rotors or brake pads within 60 days they would fix them at no charge. (they still have a low noise to them, so I may update this post in a few weeks)John Sobo my Salesman was a great guy - laid back, not pushy, very professional and detail oriented. The Business Manager Brent was thorough and professional, and did not try to push the extended warranty on me after I told him I did not want it.I would HIGHLY recommend Kenny Ross Ford South to everyone. Not one person was pushy or dishonest. I bought a 2010 Honda CRV with low miles. Bill M the Use Car Mgr and Tom the Gen Mgr assured me that they would take care of any problems and I think they will - they seem like genuine Pittsburgh guys who you can trust.

Stanley Rachuba

Jul 14, 2015

Me and my wife purchased a 2015 Ford Escape and so far it's great. The service was great also, Mr. Jack Walsh was as helpful as can be: from getting my wife refreshments to showing us all the functions of the new dashboard buttons and settings. Best I've ever experienced.

Carol Loos

Jul 10, 2015

Bought escape. So pleased. The sales department was outstanding good. Had my accessories added later. Can't say enough good things about the parts and service managers. Then had 5000 mile check up. Again. You guys e,credit my expectations.

Mark Muehlbauer

Jul 10, 2015

2015 FORD F-150 XLT ROCKY WAS EXTREAMLY HELPFUL WITH MY PURCHASE

Demetrius Thomas

Jul 9, 2015

It was good. Friendly and my wait was not long..................................................................

Douglas Deak

Jul 9, 2015

I am a long time customer, so I have had continuous good experiences over the years. If I may add a special note about Paula Mooney for always being so efficient and professional in her dealings with me and my family. And also I really appreciated conferring with your mechanic, Gerard, before I invested $2,500.00 in my 2004 Marquis last time. The honest information he provided to me made it a lot easier for me to decide on the final resolution to my problem. Tell Gerard & Paula "Thanks"...Doug Deak

Thomas Pratt

Jul 8, 2015

Appreciate the hours and availability. The staff is very helpful and reaponsive

Christa Sutton

Jul 7, 2015

Service is always great staff is friendly and helpful.

Robert R.

Jul 7, 2015

Nice to be able to count on a Ford Dealer to take care of your Dodge for you as well !!! Thank you Paula M. !!!!!

Linda Dansevicus

Jul 6, 2015

I leased a 2015 Ford Focus. The experience was wonderful thanks to the staff. I was able to discuss what I could afford and Lucus and Chris worked with me to make my payments affordable. Overall, the experience and staff were wonderful. I would highly recommend them. Chris and Lucus both reached out afterwards to me and offered their help if I ever needed.

Peter Zsiga

Jul 4, 2015

Ford F-150. Bryan was very friendly and knowledgeable. I was very happy with my experience as a buyer and when we found a dent on the truck Bryan was quick to get it scheduled in the shop for repair. I would definitely consider buying at Kenny Ross in the future.

Carol Coultas

Jul 3, 2015

feel as though treated like family and my mechanic Danny Curley is why I buy ford had have the ford dealer service my car.

Carol Kontul

Jul 3, 2015

Paula in service is outstanding. Very helpful, prompt and trustworthy.

Joyce Kinley

Jul 3, 2015

Always a great experience Paula is awesome. Appreciate the staff

Ann Sgro

Jul 2, 2015

John Sobocinski was excellent. Made the whole process easy. We will definitely return the next time we are in the market for a car. It was a no stress experience. Everyone we worked with was professional and polite. They made it a very positive process. We are very happy with the car and with the entire experience. Thank you

Carolinee325

Jul 2, 2015

Benjamin Aul was the friendliest and most personable salesman I have ever met. The whole Kenny Ross family went above and beyond to help me get my brand new Escape! We were so pleased with all of the service we bought another vehicle the same night I went to sign the papers for my vehicle!

Sandra Kohne

Jul 1, 2015

This is my second vehicle from kenny ross! The staff treats us like we are family and they all work hard to get the best deal for us. I would and do recommend Kenny Ross to anyone buying a new or used car, make car buying easy and I am always happy with my purchase. Thanks agian Kenny Ross!

James Burton

Jun 30, 2015

My wife and I were made comfortable while we waited for the repair of my car. clean facilities and nice staff. Repair was done in a timely manner. very pleased with the service

Anna Plewa

Jun 29, 2015

My car is my second Fusion (2011 flooding destroyed), so I bought a 2013 Fusion to replace it. From the moment I pulled in (and had to zip home to get the new registration that I forgot on the counter), everything went smoothly. Upon completion of the inspection, the gentleman went over all the aspects of what had been assessed including the fluid levels (much appreciated since I struggle with those items). I used my rebate advantage money ($15), which was a money saver from a previous 10,000 mile check up / oil change. I have no complaints -- perfectly, satisfied time wise and quality wise. All the people were friendly and helpful.

Patricia Hoolahan

Jun 29, 2015

Ryan in the sales dept was very knowledgeable about the vehicle I purchased. I have no complaints. I also have a lot of confidence in the service dept.

Beachbird40

Jun 29, 2015

Had not purchased a car in a long time. Prior experiences had not been very good. Did not feel pressured or intimidated. Very positive experience. John in particular was very helpful and made the process very easy. Would be happy to work with him again! Will definitely look at the dealership again in the future.

Dave A

Jun 29, 2015

Our purchase of a new Fusion was seamlessly facilitated by John Sobocinski whose knowledge and consideration made for a most pleasant experience. Everything throughout the process went without a hitch!

John Milanek

Jun 26, 2015

I was there for an inspection only, they tok my car at the appointkent time and finished if very promptly!

Matthew Wright

Jun 26, 2015

I was begining a new job and I needed a vehicle with good gas milage cuz my comutes would be far. I purchased a pre owned 2012 Hyundai Veloster in excellent condition. The associates that helped me were friendly, I felt very welcome and unintruding with my time there. In comparison to other dealerships were I felt uninvited the people here were awsome. It took me a few days to finish my purchase cuz I'm between jobs and the man I was dealing with called when he said he would to touch base, unlike other dealerships that would not call you back if you weren't approved for a loan. I was approved with a loan thanks to his efforts and will be saving alot of money in traveling to and from my new job...thx Bill

Vince and Carol

Jun 25, 2015

Anyone would be happy buying a new vehicle, but my wife and I are twice as happy because we bought two vehicles. Our salesperson, Mark Pritchard put the fun back into purchasing a new vehicle. He made us feel at ease and very comfortable with the purchase. At first we were planning on only buying a Ford Edge, but my wife was taking some much needed info to the dealership and to Mark Pritchard, at which time she made an inquiry about the Ford Escape. Mark took the time to answer all her questions and took her for a test drive at which time she fell in love with the vehicle. Mark and sale manager David Liebro worked out a monthly payment that was acceptable, so now we're twice as happy.

Thomas Martin

Jun 24, 2015

I went for an oil change. Took me on time, and was in and out in no time at all.

Janet Liss

Jun 23, 2015

Waiting room area is comfortable and since I waited for the car to be done that was important. I appreciated the inspection was done quickly.

Judy Moninger

Jun 23, 2015

I drove my Ford Edge home last night, I love it! The dealership was very friendly and answered all the questions I had, showed me everything about the car before leaving, had the paperwork ready when I arrived. I couldn't have ask for better service. My salesman was extremely helpful, returned emails and phone calls very promptly.

Janie Welsh

Jun 22, 2015

I brought my car to the Body Shop for Front End repairs after an accident. Rebecca, the Body Shop Receptionist, and Hector, who was overseeing the handling of my car, were both EXCELLENT! Quick and friendly service from both of them. I am DELIGHTED with the repair itself - the car looks absolutely beautiful, and I'm grateful for the experienced workmanship.My only dissatisfaction was with how long it took to do the repairs. Perhaps I misunderstood, but I didn't expect it to drag on as it did. The car sat for an undue amount of time on the lot until the parts could be procured. It's a 2014 Focus - how hard could it be to get parts for a recent model? If the car was 20 years old, I would understand it taking so long to find the needed parts.All-in-all, I was more than pleased with the entire experience, and would definitely return if I needed work done in the future. Thank you for asking for my opinion and for being interested in customer satisfaction!

David Watson

Jun 19, 2015

Appointment started on time and was finished in the timeframe that they said it would take. The dealership went over everything that was looked at and was throrough in explaining the current status of my vehicle. Very helpful.

Dennis Herisko

Jun 19, 2015

The customer service people were very polite and professional.

James Lucas Jr

Jun 19, 2015

Staff was professional and very helpful. I was offered assistance with a rental. I was notified of the progress promptly, and as soon as work was completed.

Richard Sippos

Jun 19, 2015

2013 Taurus, had oil change & free check up of vehicle. so far pleased with the service at this dealership. The reason I won't recommend this dealership to purchase a new car is written below. Was a little disturbed to hear that the tires on my TWO YEAR OLD CAR shows signs of dry rot!Never had this happen with any of the 6 New Mercury cars I have owned. I drive my car no less than 6 days a week--shopping, visiting, library, eating out, going to play golf, or going to the park and have about 13,000 miles on the car- why DRY ROT? Now I am afraid to take any long trips on these Michelin tires----& don't have the means to buy new tires for my NEW CAR. there should be some sort of guarantee from the dealer on these tires. VERY DISAPPOINTED about this.

John Tarpey

Jun 18, 2015

once the problem was diagnosed, Paula Mooney provided options and costs so that I could make a final decision on what needed fixed now, and what could be delayed. I chose to go with the work now rather than wait but appreciated her offering options.

Kelly Cummings

Jun 17, 2015

wait time was kind of long car was promised by noon and was ready much later

nancyjoe

Jun 16, 2015

I liked our salesman, Jack Walsh. He was very clear and explained anything that I had a question on. Car was ready to go. I thought I had a good rate from my bank and they did even better for me. Thank You Joanne. It was a very pleasant buying experience. Had to come back to get some additional items that we had made an appointment for. Thanks to Chris I got home without going through all the traffic mess!

Tim Truax

Jun 15, 2015

I dealt with Chris as Service Advisor.I dropped my 2015 Escape off on Saturday morning at 08:30 and came back to pick it up at 2pm.All checked out well for the 21 point new vehicle initial check and it was a pleasure dealing with Kenny Ross service.

Ronald Kasper

Jun 14, 2015

FRIENDLY STAFF ... GOOD ATMOSHERE AND A WORK ENVIRONMENT THAT I WOULD ENJOY IF EMPLOYED THERE.

Thomas Gelles

Jun 14, 2015

Geoff Jordan, service advisor, was outstanding. He should be considered for management at the earliest possible opportunity.

Allen Dean

Jun 13, 2015

staff was very helpful from the desk to the service men thank you for kind faces and friendly smile thanks again

Mark Petrick

Jun 11, 2015

The service was fantastic. I was in and out within an hours time. Time is very precious.

Patrick Herforth

Jun 11, 2015

Most pleasurable experience I have had at a dealership.

Donald Steggert

Jun 10, 2015

Still have a power running board issue that was not resolved

James Hall

Jun 10, 2015

2011 Ford Escape. Warranty service. Very professional.

James Harris

Jun 9, 2015

My fusion was stalling on the road creating hazardous driving. Ford fixed the electronic throttle body no charge. Excellent service. Thank you!

Martin Deklaven

Jun 9, 2015

My vehicle was purchsed in 2008 a 2003 Mustand GT converible however I brought my daughter in this January 2015 in which she purchased a new 2014 focus titanium and have recently stared bringing my other vehicles in for inspection. I did have my Mustang serviced for a fuel pump I belive in 2014 which seemed quite expensive and and after checking around found it was quite a bit more expensive having the work done there.

Geoffrey Jordan

Jun 6, 2015

Excellent Customer Service. They know how to treat people with respect and courtesy.

Ron

Jun 6, 2015

This is the 3rd purchase that I made at this dealership. The experience has always been a good one. The sales staff on the floor exceed the standard of customer service. No matter who you are purchasing your vehicle from the rest of the staff is equally friendly and helpful. We purchased our new F-150 from Ben Aul. This was an expensive purchase and he went above and beyond to answer all of my questions. He actually initiated the e-mail checking to see if I had any questions. The service has always ben excellent and the service department staff is always helpful. I keep my vehicles a long time and I hope Kenny Ross is still here when I need to purchase my next car or truck.

Buke Li

Jun 5, 2015

The salesperson was very welcoming and everything went very smoothly.

Adam Slavonic

Jun 2, 2015

Service was great. Warranted the rototrs by machinging them. exactly what I expected.

MD

Jun 2, 2015

Jeff took good care of my car. He remembered that I bought 2 tires last visit and scheduled work accordingly. Didn't take longer than I expected, price was fair and all that was done was explained to me. Good visit.

Mark Mitchell

Jun 1, 2015

IT WAS WONDERFUL AND THE WORK WAS DONE VERY FAST. JIM WAS VERY NICE COURTEOUS AND HELPFUL. MY F-150 WAS IN FOR OIL CHANGE AND MULTI-POINT INSPECTION, I HAD BOUGHT IT AT A FORD DEALER IN WASHINGTON AND THEY SEEM TO BE TO BUSY FOR ME ANYMORE.

pk22

Jun 1, 2015

Mark was attentive to our requests in the type of vehicle that we wanted. He provided us with different options so that we could make the best decision. He was very friendly and honest. Excellent customer service.

Heidi Sidwell

May 29, 2015

I traded in a lease Escape for a purchase Escape. For me being someone who literally hates car buying and the time involved, this most recent experience was the quickest/easiest ever. Only waiting for the 2nd key to my vehicle. (I left a CD in the CD player in my trade-in but since that was retrieved and waiting for me, I'm just waiting to be told my 2nd key to my new vehicle is ready. I'll pick it up at the same time.)

Michael Jordan

May 28, 2015

We always come here to have our vehicles inspected. Dan Walsh does a thorough job to make sure we are safe in our car. I do not like how the service is away from the mechanics. It seems too much for the mechanics and is such a hassle!

Toni

May 28, 2015

I love the staff at Kenny Ross Ford in Castle Shannon. Everyone is very professional and very nice. I was in and out in about an hour for an oil change and may car also got the once over for everything from my brakes and tires to my exhaust system. Kudos to you and your staff Kenny Ross.

amyjo

May 28, 2015

We were extremely pleased with Ryan's customer service. Ryan was very attentive and thorough with the whole process. We told him how much we wanted to spend and he was able to quickly accommodate us with a beautiful fusion. Also, we loved all the warranties that Ford offers. It is nice to know my car is completely covered and now the only worries I will have is someone dinging my doors:) I will have to park further away at the grocery store to avoid this. Thank you, again Amy, Eric, and Logan

Jonathan

May 28, 2015

My wife and I had been in the market for a new vehicle for about 2 weeks. We knew exactly what our budget was and roughly what we wanted going into it all. We visited several dealerships including #1 Cochran, Nicks Chevrolet, and asked for several other quotes from WPA dealers before settling on going with Kenny Ross. The entire sales team was very friendly from the second we parked the car. They greeted us outside, held the door open and followed through with that customer support all the way though closing. They understood our needs/desires well and did everything they could to meet them without using any pushy sales tactics. In the end they exceeded our expectations and even managed to get us the vehicle we wanted under our budget. My daughter also greatly approved of the pink balloon they gave her. It's the small simple things like that - that made the entire experience feel great. Coupled with the knowledge that they're backed by TrueCar... I know I drove away having made an excellent purchase that will last for years. In fact the experience was so pleasurable that my father is also considering purchasing another vehicle with them in the next several months. I love my dad but it is very surprising to see such a stubborn man who has used a different dealer for 20+ years consider switching.Bottom line... you won'the be dissipointed that you checked out this dealer.

Walter Miesel

May 27, 2015

Each time that I have been to your location the Service reps are polite and they LISTEN to what I have to say about my Escape. The service was quick and complete. In my opinion a car is only as good as the service and Kenny Ross is the best to date. Walt Miesel

Ann

May 27, 2015

This dealer was helpful in securing the car of my choice and worked with me even though they had to do a dealer trade. Salesman was very nice and not pushy.

dbuyan

May 27, 2015

I came in knowing what I wanted and there was no hassle, no pressure from Jarrod. He worked to make the deal as painless as possible and was friendly and courteous.

h-sidwell

May 27, 2015

Jarrod has been working with for over 8 mos to get me out of my lease. He and David got me into a limited ford escape within budget. It was unexpected and these made my holiday weekend wonderful. Thanks guys

heidiann

May 27, 2015

Jarrod was persistent in a good way. He found a vehicle I like in the price range I needed to be in. Although I totally hate car buying, the speed of the process made it painless. This is my second purchase from this dealership and I'm sure I will be getting my next car in the future there, too.

Kai.bai

May 27, 2015

Jack was extremely helpful in finding us a car on two different occasions. He made the experience enjoyable and stress free!

jessicakenney

May 25, 2015

I was looking at different dealerships for a specific car, and I happened to stumble upon a listing online for a Ford Focus which was in my price range, so I decided to call the dealership and inquire about the vehicle. I spoke to a salesman named Jack Walsh and let me tell you he (along with the rest of the Kenny Ross staff was amazing ! Not only was he extremely kind, but he was also very helpful and really worked with me so I could get the car I wanted in the price range I could afford. He genuinely cares about the customer and the customers happinesses/satisfaction. He's not some pushy car salesman just trying to get a sale, he will go above and beyond to help you get exactly what you want. I would recommend Jack, as well as Kenny Ross Ford South to anyone looking for a car! They are amazing there and I am one very satisfied customer.

Jason

May 22, 2015

Excellent customer service. All the employees are very friendly. Work got done in a timely manner.

Bryan Lee

May 21, 2015

Paula in the service department always does a great job. Unfortunately my previous vehicle made me a regular customer. Coming in frequently for service. Paula always handled my transactions in a quick and professional manner.

maria15

May 21, 2015

I had to buy a car for the first time post college graduation. Jack made the process so easy for me! He walked me through every step and stayed well within what I could afford.I would definitely go back there for another car someday!

signbob

May 20, 2015

Jack was great. He was friendly and took the time to listen to me and explain all details. He was not like the pushy used car salesmen that I have encountered in the past. It was a good experience and he worked hard to get me squared away.

Mike

May 19, 2015

Always great service at Kenny Ross. I really appreciate Chris' great attitude and communication skills. The staff seems like they all get along well which makes for a friendly atmosphere.

Alinda

May 19, 2015

We purchased a new 2015 Ford EDGE SEL with the competent assistance of 'super salesman' Jarrod Mayo. Jarrod was genuinely cordial and accommodating as we found a vehicle that was a perfect fit for our needs and concerns. Jarrod continues the fine tradition of customer satisfaction that we've experienced with this dealership since 2000. He has 'sealed the deal' with our continues customer loyalty toward Kenny Ross Ford.

Ralph Lemak

May 18, 2015

I bought a 2013 Ford pickup. Very happy with staff and vehicle. I already had an inquiry as to where I got the truck and referred them to you. Thanks

Richard Self

May 18, 2015

Prompt and Friendly Service. Excellent Overall and would Recommend to Anyone...

gem789

May 18, 2015

Excellent customer service by Jarrod m. He came and picked me up because I didn't have a way out there. That's going above and beyond. They helped me get the car that I wanted. Service was fast and excellent.

other

May 18, 2015

Ryan and the staff at Kenny Ross were very knowledgable and helpful. We were very satisfied with our experience, and would recommend Kenny Ross to others.

Ash72

May 17, 2015

I was not really looking for a new car but Jarrod found me a car that would suit me well, being a single mom with kids and was even able to get a payment lower than what i was already paying. I am very happy with my purchase.

ryankempler

May 16, 2015

Jarrod was a big help in me getting my new car. He explained each step of the process, what to expect, and helped make the deal happen.

Barbara Keener

May 15, 2015

Jack Walsh was one of the best I've ever had the pleasure to buy a car from. Geoff in your service department tried to do his best and get me out in time, and it was much appreciated. Unfortunately, it was loose again when I drove it today.

kenney19595

May 13, 2015

I had a very good experience at Kenny Ross Ford. They were very quick and efficient. I have purchased several vehicles 'and I never had such a pleasant experience. Was very satisfied with the customer service I received from the employees. I would definitely recommend Kenny Ross Ford to others. So overwhelmed with how quick the process was.

Angela Hartzell

May 12, 2015

I love the ppl at the dealership. They are great. Always easy to get an appointment for my maintenance and they are honest.

Kyle

May 12, 2015

I had a screw in my tire and came to have my tire repaired. They removed the screw, tested the tire and found that it had not penetrated the inner tube and was not leaking air. There was no charge though their time was taken up, even though I offered to pay. It makes me feel like they are honest and have my best interest in mind. I will bring both my Fords there overtime in the future.

myescape

May 10, 2015

Went to Kenny Ross Ford South to look at SUV choices and ended up leaving the same day with a new 2015 Ford Escape. Great experience with Tom M. and Rocky B. Will recommend them to friends interested in purchasing / leasing a new vehicle and will definitely make Kenny Ross Ford my dealership of choice from now on.

Diane Dougherty

May 9, 2015

As always, when I come to Kenny Ross I am treated special - like I really matter. They are thorough, prompt, and very helpful. I travel across town to get all my service work done by them and have since I bought my 2009 Ford Focus.

D8699045

May 9, 2015

This experience was great from the minute I walked in to signing the papers I would recommend this dealer to anyone they work very hard for me to get me a great deal

Amy Zeigler

May 8, 2015

Jarrod Mayo was an amazing help in me choosing my car. He was not pushy, but rather an educator. He clearly laid out all of my options for financing and helped me choose the right car for me, with a payment that was well within my budget. I was nervous that I wouldn't qualify for the financing I needed, but Jarrod worked with your finance manager (and helped calm my nerves!) and got a payment in the range I never dreamed possible! I have been driving my new car for a week now, and I couldn't be happier. Thank you, Jarrod, for not just helping me buy a car, but also helping to make a dream of mine come true!

Jac1124

May 8, 2015

Stopped in Kenny Ross south to check out the prices and trade in my car. The sales staff greeted us right away. It was nice to walk around the lot and search for the vehicle without the pressure to buy. Any questions we had were answered. We looked into lease options as well and it couldn't have been a better experience. I would recommend shopping for your new car at this location.

Chelby Collins

May 7, 2015

My service is always superb. They are a professional, friendly and efficient staff. I will never buy another vehicle elsewhere.

Tracy Capozzi

May 7, 2015

Very professional. I love coming here. You walk in the door and they know you by name. You are not just a number on the invoice.

bowori100

May 7, 2015

Jarrod was a huge help despite a few hurdles I had... His invaluable knowledge and expertise made my experience more pleasurable than I ever thought possible.

Marsha Kenney

May 7, 2015

I walk in Kenny Ross and the saleperson who sold me my last to cars. This mom wasnt with me. I saw a ford edge on line. He and Brian did get job in getting in this vehicle in my own name. Finally we did it. Thanks Jarrod and Kenny Ross for wonderful experience.

Morgantown

May 5, 2015

I am very glad a salesman such as jarrod was my fisrst contact with Kenny ross. He was very knowledgable about his inventory. Very impress with his patience and guidance. Always attentive of my needs and budget. I will purchase my car from Kenny Ross.

Douglas Deak

May 4, 2015

My appointment was easy to schedule. Ms. Mooney was friendly, helpful, told me when my car would be finished and it was done exactly when she said it would be. Kudos to your staff for making my experience a positive one. Thanks!

Erin Kelly

May 4, 2015

This was my first time buying a car on my own and I was really nervous. Luckily, Jarrod took me under his wing and helped me through the process. He took time to properly explain to me the steps that he was taking in order to get me financed. Jarrod was enthusiasic without being pushy, and very patient and upfront with me about my options. I felt relaxed and assured that he was going above and beyond to put me in a new car because he made me feel like I was a priority. In the end, Jarrod helped me drive off the lot in the car I had my heart set on! It was wonderful working with him and the whole experience felt casual, like working with a friend. Jarrod and everyone else I encountered there was friendly and especially wonderful to my 9-year-old son!

love my volvo

May 3, 2015

I was referred to Jarrod and he was very patient with me. He was very knowledgeable of the product and very helpful with selection thank you Jarrod and Kenny ross

Sherilea

May 2, 2015

Our experience purchasing a car from Bill S. was excellent! He was helpful and walked us through each step. He was knowledgable and thorough in his explanation about our case, our loan and the proper procedure. I would highly recommend this dealer because each person who helped us was so kind and our experience was great because of them! Thanks John and Bill!

George Reinhardt

May 1, 2015

went in for an oil change, it took about an hour, which is typical. Gentleman who wrote up the order was very nice.

Donald Leech

Apr 30, 2015

Appointment on time and work completed within an acceptable time.

Paul Hoolahan

Apr 30, 2015

Service manager Geoff was extremely informative & helpful

Timothy Broderick

Apr 30, 2015

The staff was very helpful and courteous. The facilities are beautiful - newly remodeled.

Chuck_monroeville

Apr 30, 2015

This is by far the best I've been treated with any dealer in my history of car buying. I've purchased 11 cars from dealers and not one of them comes close to the level of customer service that Manager Dave and salesman Ben Aul demonstrated. These guys are top notch and they've earned a life customer with me. Kudos to the owner for allowing his staff to truly operate with a customer first attitude. Anyone in the market for a vehicle should seek these guys out. Remarkable experience! Thank you Dave and Ben!

flmholla

Apr 30, 2015

My salesman Jarrod Mayo was very helpful and knowledgable about the vehicle i was interested in. I will definately recommend this dealer and salesman for their service excellence .

(Charles) Gino Delbert

Apr 29, 2015

Staff was nice as usual. Service writer was accommodating. Your new building is beautiful. I checked out some of your new vehicles. I have recommended you in the past and will continue to do so.

Dona Mcdonald

Apr 29, 2015

The service consultant Chris Cardiges took good care of our car and keep us informed what was required and recommended to get pass inspection and road worthy. When it was determined that the work would take leaving the car over night he arraigned alternative transportation.

Donald Foster

Apr 29, 2015

paula-service rep did an outstanding job-very good people skills

Jesse Redfield

Apr 29, 2015

My sales manager was very friendly and easy to work with. He was attentive with our needs and concearns and helped us find the car we wanted.

David Lehotsky

Apr 28, 2015

I dropped my son's Ford Fusion off on Sunday for a mechanical warranty repair. Paula called me by 9:30AM the next day to inform me the vehicle was finished. When we picked the vehicle up it was also cleaned. The service from Paula and Kenny Ross has always beenexceptional. This is the reason way we will always be loyal repeatcustomers. Thank You Paula! Sincerely,The Lehotsky Family

Richard Schachner

Apr 28, 2015

Please see the e-mail I sent Jack. You guys did a fine job!

kingashley84

Apr 28, 2015

Ryan at Kenny Ross Ford South was very patient in working with me on my car deal. He was more than willing to help out, and ended up keeping the car I had my heart set on for me for 2 weeks on the sold ramp so no one else purchased it. Needless to say, I was very grateful that everyone, especially Ryan, was so patient in working with me so I was able to walk away with a smile!

PattiP

Apr 28, 2015

I am looking for a new car. I want to trade in my Nissan Rouge for an all wheel drive car in the near future.

tjford1234

Apr 27, 2015

I had a wonderful time with Jarrod. He was extremely knowledgeable about all of the vehicles sold there. I personally wanted a Chevrolet but with all his extensive knowledge he switched my mind to Ford!

tweetyphi

Apr 27, 2015

I give this dealership 5 stars because of their excellent customer service, honesty and integrity when it came to buying my car. They werent pushy, deceitful or rude at any time during my decision making. I would recommend this dealership for their great deals, salesmen and their finance team! I had a great experience!!!

Anthony Timlin

Apr 25, 2015

We have been coming to your dealership for inspections for many years. We have 3 vehicles and are very pleased with the service and honesty we have received from your dealership.

James Stupar

Apr 23, 2015

Mercury mariner. Service was great. Staff was very helpful

Kristine Scheidter

Apr 23, 2015

Service was excellent and even answered a question that was not related to the service I came in for.

Tracy0515

Apr 23, 2015

We found ourselves in a bit of a bind but Jack Walsh truly went out of his way to help us out, and fast!! This is the 6th vehicle we have purchased from here....I know we will be back!!

snickers

Apr 22, 2015

Dealership went out of their way to make sure I was happy with my purchase. Jack Walsh was my salesman and he exceeded all of my expectations, even making sure the car was held for me after it became available.

Dennis Herisko

Apr 22, 2015

I have a 2011 ford ranger. For inspection, everyone was helpful and curtious. I will return for future maintance

Troy Valeriani

Apr 22, 2015

Managers were great Chris , Dave , and BillMy salesman was John Sobo , and I recommend him to anyone coming to buy a car .All around great experience !! I will be back for my next car.

Willard Rockwell

Apr 22, 2015

Great job all around. Will return in future for future needs.

Michael Jordan

Apr 21, 2015

We have been coming here for a long time. We always request Danny Walsh. He is awesome! He takes his time and is very clean. He always makes sure everything is running right and recommends what needs to be done. Eddie brooks is always kind and does his best to make us feel like we are one of the family.The only complaint is that the mechanics and other staff have too far to walk and it makes communication between mechanics and service writers and runners hard. I feel bad for them having to run back and forth up and down the hill. I liked it when the service writers, runners, and mechanics were all together.

Jeremy Martin

Apr 20, 2015

My experience at Kenny Ross Ford South was great! Bill and Jack really got things done for me. My previous situation, I was in a 2006 Malibu with 13% interest rate. My credit isn't great (subprime) and I had pretty challenging specifications on what I could afford and told Bill what I needed. I didn't think he would be able to since I have tried to get financing through almost a dozen other dealers in the past year and no one came close. Bill pulled off a miracle and got me in a beautiful 2013 Malibu at 6%--cutting my interest rate in over half! I really felt like they had my best interest in play...not how much money they could make. The only thing I have to suggest is how much time I waited. I was at the dealer for 4 1/2 hours. I made an appointment for 4:30 and when I got there, Bill was working with customers that just walked in without an appointment. This prolonged my waiting time at the dealer significantly. Bill did say he appreciated me coming on time, but I just feel like if I made an appointment, and the others didn't and came before me, then the appointment time that I tried hard to make on time really didn't matter.

Derekd29

Apr 20, 2015

I had been using a cars.com app for sometime during a vehicle search for an escape. I have xplan through my company and had been to a few other places who weren't showing me an invoice price. I checked availability on a few listings at Kenny Ross and the promptly responded with some rough estimates for me through email. This was a huge help because of limited availability for me I was able to pick out exactly what I wanted at a price I was looking for. They gave me a fair price on my trade and all incentives I qualified for the monthly lease came in under what I had hoped for . I can almost guarantee repeat business going forward. An absolutely great experience!

logankane

Apr 20, 2015

I had been shopping around for months for a new vehicle. When I arrived at Kenny Ross Ford South, Jarrod Mayo introduced himself and became with helpful. He spent quite a bit of time with me while I decided on my new vehicle. He was very helpful and patient with me throughout the whole buying experience. I would definitely recommend all my family and friends to visit Jarrod for their buying needs.

Nicola723

Apr 20, 2015

I had the best experience purchasing my vehicle, my salesman was more concerned about making me happy with my purchase then making the sale. He literally felt like he was part of my family, there was no question that he did not know or that he would not find out for me. We have purchased four vehicles from this location and would definitely recommend them.

ThomasH

Apr 20, 2015

Jarrod was such a pleasure to deal with....he made buying a pleasant experience. If you are in the market for a car, be sure to contact Jarrod for your car buying needs!

Alan Wise

Apr 17, 2015

Everything was great! Jack Walsh made buying a car a very enjoyable experience. At the end of the day, when my wife and I were ready to go home, and I'm sure Jack was ready to go also, he took the time to help my wife set up her Bluetooth pairing with the car . Great experience

Kathy Pennock

Apr 17, 2015

Service here is always quick, reliable and friendly.

Deborah

Apr 17, 2015

Mr Jarrod took his time and was very patient with me and my mom as we were undecided in purchasing our first vehicle.We choose the 2012 ford escape thank you and kenny Ross for a great experience.

Abby

Apr 16, 2015

Jarrod was great! A huge help with me choosing a model that was just right for me. If you are looking for a great salesperson, give Jarrod a call...you won't be disappointed. He not just another car salesman!

Rodkakes

Apr 16, 2015

My son and I came in w/ trade for a $10,000 car and left w/lease for a 2015 suv at such a low payment these guys are the best.

Cindy and Gary Slair

Apr 15, 2015

as always my experience at K R ford south was uneventful and exceded my expectations,service rep and service tech were both very professional and helpful in explainingeverything to me

Efreiss

Apr 15, 2015

Great friendly staff they helped me with all my questions. Although I didn't purchase a vehicle from this dealership,they made my first time car shopping easy and pleasant.

Mary Jo Collet is the driver of the Ford Escape

Apr 15, 2015

checkin was very fast & efficient. agent called me with details of the problem within a half hour of dropping the car off. he also suggested i have the inspection etc done since it was due in April which was a great idea.

Michael Cefalo

Apr 15, 2015

Thanks for the great servic. Everyone was friendly and helpful and I didn't have a very long wait.

Patricia Michalek

Apr 15, 2015

Very professional and friendly staff. Work was done efficiently and the new waiting room is comfortable and a big improvement.

Stanley Dulemba

Apr 15, 2015

My wife was looking at 5 different cars, new and used, before deciding on a new Escape. Ben was very professional, knowledgeable and courteous as she was making her decision.

Steven Mehring

Apr 15, 2015

I own a 2010 Fusion and brought it in for a oil and filter change. Everything went smoothly and quickly.

Timothy Truax

Apr 15, 2015

The sales experience with Mark Pritchard and Dave Liebro went very nicely. Mark is exceptional!Unfortunately though for me, my brand spanking new 2015 Ford Escape had a Body Control Module self-destruct somehow 5 days after I drove it off the lot; this caused the vehicle to experience electrical behavior as if it was possessed by evil spirits and that was really not good. However I met Paula my service rep and she was very cheerful and most pleasant to deal with under adverse conditions. I will pick my new Escape back up tomorrow and gauge the quality of my repairs at that time

armand7

Apr 15, 2015

Salesman Jack Walsh was courteous, informative about the products, extremely polite and attended to all our needs. He made the car buying experience enjoyable for a change. Even at the end of the day, when I'm sure he was ready to go home, he took the time and patience with my wife to help her set-up the Bluetooth phone pairing. In the evening when we were home, he called to make sure we got home safe. I'll refer him to anyone I know who is in the market for a new or used car.

Christa Sutton

Apr 14, 2015

Staff is always great. My vehicle is always finished in a timely manner which is much appreciated.

Paul Klein

Apr 14, 2015

Buying my new f150 was great experience. I am not sure about service because I have my first visit next Thursday and I told there will be few. I was hoping for one and done. As being a manager of a buziness with changing schedules I am not looking forward to this!

Elizabeth

Apr 12, 2015

I Called in for information on to vehicles. Jarrod was a wonderful person on the and convince me to come to drive both vehicles. A great suggestion by him I didn't like the one I thought I was going to buy. I greatful that had me to drive both vehicles. I purchased the 2012 escape limited.

Donald Steggert

Apr 11, 2015

Great, fast friendly service. Will take my truck there anytime. Would highly tell a friend about the service

Joann Wilson

Apr 10, 2015

No complaints. They gave a ride to public transportation to go to work and on my return.. Very courteous.

Joed

Apr 9, 2015

Jack was very professional and made me fell very comfortable. He went over everything about my new truck. I would be happy to send any friend or family member to him and your dealership.

Tim Truax

Apr 9, 2015

I worked with Mark Pritchard and David Liebro in the sale department to buy my very attractive 2015 Ford Escape SE. Mark made me feel very relaxed with his easy going no pressure approach. You get the sense these people genuinely want to please the customer. I got a great deal on this new vehicle and they worked with me all the way. Would highly recommend Kenny Ross Ford South to anyone that asked me and certainly tell them to see Mark Pritchard. He has an excellent demeanor for a car salesman; he is a rare type of car salesman from my experience. Additionally David was very professional and supportive of my purchase process and dealt very fairly with me. I can only say I am completely pleased.

Pointview1501

Apr 8, 2015

I had a good experience, Bryan was straight forward and helped me stay in the price range I was looking for, He went over everything about my truck before I drove it away,

Steelblood14

Apr 8, 2015

I came to Kenny Ross as a comparison for a Ford Focus. I checked one out at another dealer. Here they got me a better car than I was looking at and at a lower payment than the other one estimated me to be at. Jarrod was great. Hands down the best salesperson I've dealt with in buying cars.

ddaniel748

Apr 8, 2015

Friendly, helpful and knowledgeable sales person and all other staff. I would certainly recommend this dealership to others. I had a great experience. Thank you Jarrod.

MelissaAnn

Apr 3, 2015

I just bought a Ford Focus from Kenny Ross Ford South. Ed Lightcap was the guy at the dealership who helped me make the right decision for my family. He didn't try to up-sale me, in fact, he helped me save money! He listened, he was knowledgeable, and most importantly, he was a genuine nice guy! I visited several other dealerships before I landed at Kenny Ross and I can honestly say, I knew the minute I met Ed that this experience was going to be different than all the other places I had visited, and I was right. With Ed, I never felt pressured or rushed. He weighed the pros and cons with me and let me take my time with my decision. Buying a car should be a fun and exciting experience and thanks to Kenny Ross, that's exactly what it was for me. I love my new car! Thanks for all your help, Ed! You ROCK! I recommend Kenny Ross to all my friends!

Steeler fan Drew

Apr 2, 2015

Bryan was very professional,friendly and knowledgable. He answered every question we had and showed us all the features on our vehicle. This is the second Ford Escape we bought from Kenny Ross Ford South. We would recommend this dealership to our friends. Thanks again Bryan and Kenny Ross Ford South team!

David Chapman

Apr 2, 2015

The service was excellent. It was a little on long side for an inspection but that's ok. Good communication from the service rep. He gave me good information the status of my tires, brakes, etc...

Michael Zukowski

Apr 2, 2015

I'm very pleased with the service that I received. From the salesmen, service person and the mechanic. They all were wonderful and enjoy dealing with them all.

Steve L.

Apr 2, 2015

I have been buying cars from Kenny Ross Ford South for many years now. This time I decided to really get something special with a 2015 Mustang GT. I took my first test drives in December, took the winter off and purchased jsut this week. My salesperson, Tom Woods was really nice. Not pushy, was helpful and knew the car. My paper work was completed by Brent and again it was a really nice experience. He gave me options and was patient with me while I decided. The overall experience was really good and I will most likely be returning once the new Explores are launched this year. Good job Kenny Ross, I think that I will stick with you as a customer (since at least 1995).

T. Miller

Apr 2, 2015

Really felt comfortable with John, our sales person. I believe that you can find the new car you're looking for at any dealer, but it is the sales people who make you come to a specific dealership. I'll definitely call John for my next car.

Andrew Shaffer

Apr 1, 2015

Staff was excellent very nice facility very clean and comfortable

Antoinette Dallmus

Apr 1, 2015

John Sobieski was a great help very on the job at getting things done kept me informed and followed up with other departments to make sure that my purchase went smoothly it was a very pleasant car purchase.

Bernadette Meyers

Apr 1, 2015

2010 escape, no problem with service, no problem with the staff. They called told me the problem with the truck and how much it was to get repaired and the truck was ready when I needed it.

Brandon Seitz

Apr 1, 2015

They were incredibly helpful buying my first car. They answered all of my questions and even helped me establish a car insurance policy. I truly appreciate everything they did.

Claudia Prendergast

Mar 31, 2015

I purchased a 2015 Ford Escape and I love it. The service was excellent .My salesman Mark Pritchard was very helpfull and nice so I had a good experience . I would recommend my friends and neighbors.

Ronald Warren

Mar 31, 2015

No problems whatsoever. Thanks for taking good care of my truck!

Shon Pratt

Mar 31, 2015

Indtalled parts when they said they would and in a timely manor. Excellent service.

yetsickj7

Mar 31, 2015

Everyone I met there was really nice. They worked around my schedule which is important since I work in the gas field. I would recommend everyone for this dealership

FordEdge, elaine2010

Mar 30, 2015

Thank You Mark for your Patience & Kindness during the purchase of my Ford Edge. I really love my car. It is the car for me. You're the Man. GREAT JOB

Devin

Mar 29, 2015

Call in the dealership and Jarrod answered. I told what I was looking for and the price range. He encouraged me to come in. He told me had something very nice. He had it ready for show. It was for my daughter sixteenth b day. I liked it and brought it. Excellent choice Jarod. She loves it. Once again thank you Kenny Ross Ford.

ironmand78

Mar 28, 2015

Thankyou mr. Mayo, helping me with making the right decision for myself and family. Good job jarrod. I felt he showed me, with much respect.

stephtolch236

Mar 28, 2015

Everything from start to finish went well and quickly. I was excited about my new car and all its assets. Jack was helpful and nice. It was an overall successful purchase.

Barbara Kahlson

Mar 27, 2015

We had worked with Rocky Bodzer three years ago, resulting in our leasing of a 2012 Ford Fusion. . When our lease was up, we were not sure just what we wanted to do. Rocky was able to guide us to the 2015 Fusion we now enjoy. His advice has always been sound and we so appreciate itl. Our experience with this dealership has been entirely positive and we have recommended it to others. Barbara K.

Frank Manz

Mar 26, 2015

Appt. was a 9am they took me in right on time, was told it would take 1 1/2 hours and it did, everyone was friendly and very polite.

Ken S

Mar 26, 2015

Jason in the Body Shop was a great help and made sure we were able to make an informed decision regarding the repair of previous damage to our 2010 Ford Edge. It is much appreciated and refreshing to see.

mara

Mar 26, 2015

My friend referred me to Jarrod. I couldnt believe patient and understanding he was with me. I didnt believe he could help me. They got me approved to buy my first car in my name. I am really grateful for those guys. They went the extra mile when no dealerships would.

Judith Byers

Mar 25, 2015

I bought a Ford Fiesta at Kenny Ross on 3/20. My experience could not have been more pleasant. I was made to feel like a family member. The sales person explained the features of the car clearly & I felt totally relaxed during the test drive. Financing & warranties were made easy to understand. Very trust worth employees at Kenny Ross!

Scott Steffenauer

Mar 25, 2015

We stopped in intending mostly to browse, and ended up taking home a brand new Fusion. The staff was outstanding and very accommodating. We felt like we were under no pressure at all and our salesperson, Rocky, devoted quite a bit of time helping us find a vehicle that fit our needs. We couldn't have been happier with the whole experience, and would gladly recommend the Kenny Ross family to anyone looking for a new car or truck.

Shaun Kimack

Mar 25, 2015

I had my vehicle in to be repaired at the collision center at Kenny Ross Ford. They did a great job repairing the vehicle to like new condition. The work was also done on schedule. Thanks so much!!

2015 Escape

Mar 25, 2015

This was my first purchase from Kenny Ross, I had dealt with other South Hills Ford dealers years ago, Cliff Heath and Bob Smith. I had moved to purchasing pre-owned Cadillac's since the mid 90s. I was in the market for a smaller more economical vehicle now that I am retired and was looking at AWD/4WD vehicles. After researching the different small SUVs I decided on the Ford Escape AWD SE 1.6 Turbo. I stopped in just to look one over and take a test drive. Ended up leaving the dealer ship with a new Escape.Rocky Bodzer was my sales man and was very patient as I test drove the 1.6 and 2.0 Escape Turbos. He also worked with me to get the model that had all the options I wanted. There were also a number of different purchase discounts he provided that help reduce the cost of the purchase.I Have not yet needed service so I can not comment on the service department.I did purchase the extended warranty and protection packages and the appoint for the protection packages was performed within the first week after purchase.Rocky was pleasant to work with and I would recommend him to other prospective buyers.

Dorothy Lonero

Mar 24, 2015

Everyone at the dealership was very helpful and professional. The dealership was clean and did a great job.

Thomas Duttine

Mar 24, 2015

Very professional. Very polite. Very helpful. Service was great.

emrowe

Mar 24, 2015

The staff was great, and everyone I interacted with was friendly and genuine. I felt as though all of my concerns were listened to and seriously considered, and the salesman truly did everything he could to ensure that I was happy with the vehicle and got a great deal. I would highly recommend this dealer to anyone looking to purchase a new vehicle.

John Gualtieri

Mar 23, 2015

professional and excellent service I wouldn't hesitate recommending this service department.

Nancy Carman

Mar 23, 2015

Service was fine. It was pretty busy but I didn't have to wait long - in and out in a little over an hour.

Juliette2306

Mar 23, 2015

Jack Walsh ... He was a fantastic sales man! He was MORE instead in making me happy then making the sale! I would highly recommend him to anybody!!

Scott

Mar 23, 2015

We visited Kenny Ross with the intention of only browsing, and ended up taking home a new Fusion. The staff was fantastic throughout the duration of our visit. We felt very comfortable and were treated like members of a big family. They were a pleasure to do business with and we'd recommend Kenny Ross to anyone looking for a new vehicle!

smouse

Mar 22, 2015

Everything went well beyond my expectations. They gave me a good value on my 2010 equinox and gave the payment I needed in order drive that day my new F-150. To my surprise I didn't think I could drive home that night. Jarrod made it I didn't have a reason not too

Vernon

Mar 22, 2015

came in to see Jarrod looking to trade my explorer in for one I saw on line.. I let him know where I needed to be in payment in order for me to be able to make this deal. They put more than fair on my trade which truly me to get a newer vehicle with more equipment and kept me around my same payment. This the second explorer from Jarrod and Kenny ross and once again I left completely satisfied.

Courtney

Mar 22, 2015

We didn't have one complaint about Kenny Ross Ford South. Everyone was friendly and easy to work with. Ben did a excellent job. We would refer anyone to Kenny Ross Ford South.

focus st

Mar 22, 2015

Jarrod was there to greet as me and my girl exited our vehicle. He was very warm and friendly. I told him what i was looking for focus st. He brought the vehicle around. Once i let him this was the car i wanted to drive home today. We were in and out of the dealership. He work with his mgrs and gave a great price and the rest is history. I am loving my 2014 Focus st.

Joy capo

Mar 21, 2015

Jarrod went above and beyond to make my daughter, Melissa, first car buying experience easy. He worked with us for the payment that was comfortable. He was patient and treated my daughter with respect He was the best. I have already recommended Jarrod and your dealership to others

renne

Mar 20, 2015

I recently was in to look at a Ford Escape the salesman was very polite an was very knowledgable about the vehicle great salesmanship at this time I wasn't able to purchase but will definatly be back when I'm able

melissa

Mar 19, 2015

my visit with Kenny Ross Ford was most pleasant. I was referred Jarrod and he was everything Ashli said he would be. He was very patient, understanding and not pushy. I didn't I would qualify for a loan due my credit. I left with a 2013 Hyundai Elantra that I love. Thanks to Jarrod and Bill I and a proud owner.

Mary Jo Collet

Mar 19, 2015

i like how the drop off for service is done & my service tech was great in calling & keeping me advised & also suggesting that i have the inspection & emissions done.

buddha78

Mar 19, 2015

Jarrod greeted Me and my parents upon arriving to the dealership and asked if we needed any help. I showed him an online listing I was interested in. Unfortunately that car had been sold which is not that uncommon considering I ran into the same thing at 2 other dealerships earlier that day. Jarrod offered to show some other vehicles. We looked at 2010 Ford Fusion and a 2009 Dodge Caliber. The Caliber was in my price range but I don't like hatchbacks much and there wasn't much leg room for passengers in the back seats. I really liked the Fusion but it was just out of my price range. Jarrod was very helpful and was able to get the price down and into my range. Very happy with my purchase and the service. When I originally started looking for a new vehicle I wanted a Fusion but every where I looked they were out of my price range. I'm ecstatic I was able to get what I originally wanted.

Debra Valentine Gray

Mar 18, 2015

2013 Buick Encore, the service was good and the staff was helpful. The only thing was that they forgot to reset the computer and the oil light came on while driving .

Ronald Dries

Mar 18, 2015

I have been returning to Kenny Ross for the free follow-up service, oil change, tire rotation, etc. since my purchase of a second Taurus, (1996 and 2009). Both vehicles are still running and both were purchased from the same salesman at Kenny Ross, Rt. 88. Their service department also repaired the rear bumper area after I was "rear ended" by another vehicle while stopped at a red light. Very good repair work.

kenny ross ford

Mar 18, 2015

We requested Jarrod Mayo as our salesman at Kenny Ross Ford Castle Shannon based on reviews we had read online and were happy we did. He pleasantly greeted my husband and I promtly at our appointment time as we entered the showroom. He had the SUV we intially wanted to see ready for us to test drive. After test driving the new vehicle we thought we wanted, we searched the lot for other options. Jarrod left no rock unturned. Whatever caught our eye, he gave us information on, new and used. After test driving a used Kia Sorrento we were sold. Jarrod discussed the benefits of buying new versus used and left the option up to us. The entire experience was positive from beginning to end. This is the fourth vehicle we have purchased through this dealearship and won't go anywhere else. Joanne R., in financing, made everything easy to understand and discussed all options available.

Isaiah Gwinn

Mar 17, 2015

went smoothly, disappointing there was no car wash available

popeye

Mar 17, 2015

Finding the right truck was easy with Jarrod at Kenny Ross. After our initial meeting, Jarrod kept focused on what I was looking for, and after some indecision on my part, he found the right vehicle for me. Jarrod exhibited the the 3 Ps in all our dealings, Patience, Persistence, and NOT Pushy! Thanks again Jarrod.

Charles Wrana

Mar 16, 2015

I recently had my 2014 Mustang inspected. The waiting rooms were comfortable and well stocked. I was treated in a courteous, professional manner, though the inspection itself did take quite a while(almost 2 hours).

Rhett Mcpeake

Mar 16, 2015

Great staff and great service. The service staff is very welcoming and the service is done right the first time.

felix453

Mar 16, 2015

We showed up for our appointment at the beginning of the Feb 14th snow storm, met with our rep, Jarrod Mayo,he compared the Edge and Explorer with us. We leaned more toward the Explorer, he took us for a test drive in the Explorer, and at the height of the storm, approx 4:15p, my wife drove home in our new Explorer XLT. Jarrod was a very professional sales rep, listened to our yes's and no;s, a got us a great vehicle.

Fordescape123

Mar 16, 2015

I bought my car from Jarrod. He was very professional and help me through the process. As a first time car buyer, I was hesitant but Jared took all those worries away! I love my car and look forward to many years in it!

Barb

Mar 15, 2015

Our sales consultant, Jarrod Mayo, was very helpful. He compared the Edge and Escape with us and stayed in touch but did not pressure us.

JanSoaveSebrosky

Mar 14, 2015

Excellent sales and service with Kenny Ross Ford South. The experience with Kenny Ross Ford South was professional with all persons handling the sale and service of the trade in vehicle.

rmazz150

Mar 14, 2015

I WALKED INTO THE SHOWROOM AND WAS GREETED BY MR JACK WALSH. WE TOLD JACK THAT MY SON WANTED AN SUV AND WHAT HIS BUDGET WAS. THIRTY MINUTES LATER WE HAD PICKED A VEHICLE, TEST DROVE IT AND AGREED TO PURCHASE IT. I'VE NEVER HAD SUCH AN EASY TIME PURCHASING A VEHICLE BEFORE. I DON'T NORMALLY DO REVIEWS OR SURVEYS BUT I DID THIS ONE BECAUSE JACK EARNED MY RESPECT AND APPRECIATION.

Jack M.

Mar 13, 2015

As always the staff was fast, professional, and very helpful. The time spent dropping the car off, picking it up, and the paperwork was as fast as usual. They are always trust worthy as I left some valuables in the car by accident and they were still there untouched when I picked my car up.

Mary Turoski

Mar 12, 2015

The service has been excellent...I had an oil problem before which took several trips in to correct it, that was a little upsetting but the overall experience with customer service, etc. has been good.....Service said the problem this time is the transmission...I am hoping it is corrected.

Bill Mehre

Mar 11, 2015

The staff were friendly and helpful; and the service, as always, is above par!

James Brucker

Mar 11, 2015

It was the first time I bought a vehicle and felt good about the experience. The salesmen-Ben aul was professional, respectful and understood my position. I brought the car in today to have a remote start installed. Again everyone was courteous. Even a gentleman passing me down at your lower service building. Asked if he could help.first rate folks.

Jarod B.

Mar 11, 2015

I had an issue with the control arms on my 2006 Escape Hybrid. After having it inspected by another mechanic in the south hills earlier this month, I took my car into Kenny Ross for a front end alignment. I was notified by Paula Mooney, my service advisor, that the ball joints were unsafe and needed to be replaced immediately. Dan Walsh, the mechanic, actually approached me to explain the issues I was having. I contacted Paula on March 6th and she scheduled an appointment for me on Monday, March 9th. I commend her for understanding the severity of the issue and getting my car in the shop so quickly for the needed repairs. When I was dropped off to pick my car up on Tuesday, I spoke to Dan in person and he again explained the repairs he made to my vehicle. I can tell you that he's an excellent mechanic and I trust his word. Paula and Dan have both given me peace of mind knowing there are honest people in the industry and I can assure you they are an asset to the Kenny Ross team. Even though I've been doing business with the other mechanic who previously inspected my vehicle, I will no longer be using them for inspections or repairs. From now on, I will only be using Kenny Ross Ford South for the repairs on both of my Ford vehicles. Again, I want to express my gratitude to both Paula and Dan for helping me get the repairs done and making my car safe to drive. They are great people and I look forward to doing business with them again in the future!

John & Heather

Mar 11, 2015

Ryan met us in the parking lot. He was very knowledgeable and helpful yet honest and interested in our needs as well as our wants. He understood what we were looking for yet also understood our budget needs.

Maurice

Mar 11, 2015

The service staff were extremely helpful as always. They identified a number of issues with my vehicle before they became major problems and helped me find some manufacturer rebates to help deal with the cost of the extensive repairs.

Patrick Barrett

Mar 11, 2015

I had contacted two Ford dealers for comparison purposes. I test drove an Explorer at one and traded two emails with them, then never heard anything else. Only Kenny Ross South did frequent follow up to make sure I was getting the vehicle I wanted, with all the features I configured on-line.

BigD

Mar 11, 2015

Let me start by saying I hate buying a car, the whole process drives me crazy and I dread it whenever the time comes to get a new vehicle. A little over a week ago I purchased a 2015 F-150 from John and I can't begin to put into words how he made the whole buying experience a pleasure. John kept me in the loop completely, in fact, we began the communication/buying process via email while I was out of town on business. I found him to be honest, open and genuine during the entire buying process, especially when we hit a hiccup. I read one of the other reviews and the person stated I could have bought this car anywhere but I chose to buy it here and that was entirely because of John. We went for a test drive and while we were out, I asked John a question about something (what isn't important) and he immediately said I'm not sure but I'll get the answer for you, NO LIES, NO BS and he did get the answer. If more sales people were like John buying a car wouldn't be like having a root canal or hemorroidectomy. We live close to the airport so there are dealerships much closer (one is about five miles away) but I've decided that when I'm am in the market for a new automobile I will be contacting John. Thanks John for a job well done and keep up the good, no great work.

Donald Foster

Mar 10, 2015

paula-very fast and efficient-excellent people skills

Susan Karako

Mar 10, 2015

I always have a great experience at Ford service. Tops!!!

Thomas Robinson

Mar 10, 2015

The service department went above and beyond to get the parts they needed so I could leave for a trip that afternoon.

Michael Murphy

Mar 9, 2015

Continued excellent service by you folks at Kenny Ross.

Debra Jenkins

Mar 7, 2015

The staff is always professional and helpful. When the time comes to purchase my next vehicle a diving factor in ding so at Kenny Ross will be directly resisted to the service department!

kmontana

Mar 6, 2015

I would recommend John Sobocinski to anyone looking for a smooth experience in buying a vehicle. If he didn't know the answer he found it out. He and I did most of our communicating through email and his replies to my questions were prompt. He had a good attitude and overall pleasant demeanor. He was kind and polite. If I needed to get him on the phone that was also smooth and effortless. I would recommend this dealership and this sales rep to any and all who ask. I am very satisfied with my purchase at Kenny Ross. Tom McDonald (general mgr.) should be proud to have him on his team. I hope he has been thanked for his excellent service, it was him (John) who sold me on the dealership. I knew exactly what I wanted and could have gotten the vehicle anywhere. I was fortunate to happen upon him when buying.

John Walters

Mar 4, 2015

I had a new noise in the front end. I brought my '07 Explorer in for an oil change and asked for a check on the noise. I was told that is was flat spots on the tires. That didn't sound right but I let it go. I brought the '07 in this time for State inspection and my suspicions were confirmed.the noise was a defective front wheel bearing and hub. Kenny Ross replaced the bearing and the '07 Explorer is like new again. Thank You.

Mark Petrick

Mar 4, 2015

I had my for Escape in for rustproofing, undercoating, scotchguarding and detailing. It was done in a timely manner and I really appreciated the rental that wasn't any cost to me. Thanks for everything.

Michael Barfield

Mar 4, 2015

I purchased a 2015 Ford Escape. The buy process once a decision was made was entirely too long. I then had to wait again the next day when picking up the car to the point the female in accounting had to go out to the sell person twice to get him to come in and complete the transaction. The staff were very pleasant and helpful.

Bruce Nelson

Mar 3, 2015

Since I purchased my car in 2013 I've been bringing my car in for its scheduled maintaining needs and ever since the day of purchase....the people and the service has been amazing. Thank you so much. Bruce Nelson

Georgan Rudert

Mar 3, 2015

i do not like having to wait up at the service and not where my car is going. you should be at the place where your car is being serviced

John Nicklas

Mar 3, 2015

The answers were correct. Kevin and Geoff went out of their way to complete the project.

Joseph Quirin

Mar 3, 2015

We are always very pleased with the service provided by Kenny Ross For South.

Michael Danek

Mar 3, 2015

Vehicle work completed when promised. All work was exp

Rachelle Jemison

Mar 3, 2015

Service was great, I had a yearly inspection, Paula M is also awesome!!!

Robert Sable

Mar 3, 2015

Good job / fast and efficientemployees very courteous / wiil come back

Robert Schuck

Mar 3, 2015

Our sales rep Jack Wagner really took good care of us. he was one of the best sales reps that I have ever dealt with. He explained everything about the car and never kept us in the dark about what was going on with the financing of the car. Great job Jack!!!!!

Judith Weddell

Mar 2, 2015

The service was excellent and completed in a timely manner, the one problem I have with my 2012 Escape is that the tailgate freezes so that i can't get it open when there is an icing condition.what can be done about this?

Walter Klis

Mar 2, 2015

I was looking for a used car. I found a car I was interested in online, and I was able to get the car I wanted at the price I wanted to pay with no hassle. I am very happy with the whole experience.

sschuck1

Mar 2, 2015

Jack was a wonderful, salesman he was very knowledgeable, and personable. He took the time to do all the financial things first, which in my book was a real plus. He really helped make our experience a great one. Would definitely recommend Kenny Ross Ford and especially Jack.

Stephen Haupt

Mar 1, 2015

I purchased a 2008 Pontiac g6. I worked with Bill Glisan from day one. He was extremely helpful in my search for a vehicle. He worked with me to find something on the lot that fit my price range, and then got me financing for the vehicle despite my very poor credit score. Bill made the entire car buying process very easy and simple for me, walking me through what paperwork I would need ahead of time so that when it came time everything was right there and ready to go. Bill definitely gets a 10/10 rating from me, and I would encourage anyone that is looking to purchase a vehicle to talk to him.

Brian Kern

Feb 28, 2015

Everything was great except there seems to be a disconnect between the dealership and The Ford Motor Company. Ford sent us a coupon for our next 8 service visits to be free of charge and the dealership refuses to honor it. That's okay though, this coming spring/summer we will purchase two newer vehicles from another car company (GM or maybe Dodge) and from another dealership who honors their car companies coupons! Our money spends anywhere...

Yijie

Feb 28, 2015

Kenny Ross offers a competitive price online when I was looking for a 2014 Ford Focus. My inquiry is answered by internet sales manager Bryan. He is very energetic and helpful. It's very kind of him to drive me to the store, which saves me from taking bus and train. He explains functions on the vehicle with much patience, although it was dark outside when I finished document work at the store. I'm happy to buy my first car at Kenny Ross.

Joan Subak

Feb 27, 2015

I brought my car in for usual inspection and was having an issue with not only my door locks (which seem to always do this in cold weather) but my car doors being frozen shut. I had actually had an appointment the week prior but had to cancel because I could not get into my car.I always make sure that I talk to and see Paula Mooney when I come in -- she is not only professional at her job but does so in a way that you feel like the most important person there and she is a real asset to your business.

Joseph Thuransky

Feb 27, 2015

Geoff, our service advisor was very helpful with our repair and trying to set up a rental car while our Edge was in the shop. There were no cares available and Geoff went the extra mile to help us out. He even offered sending the lot guy to get my son to school the next day while we were down to only one vehicle and I was working out of town. I managed to get a vehicle to use from my family and Geoff went further by getting approval to wave the deductible for the repair, so everyone ended up satisfied. This was the second repair for the same issue, no heat on the drivers side. I hope this time it's repaired properly and it won't be the next part in line on this heating system issue. So far we are very pleased with everything at Kenny Ross Ford South and will most likely purchase another vehicle there once ready. Please get Geoff a Starbucks on us. Thank you! 2010 Ford Edge Limited.

Michael Mcguire

Feb 27, 2015

EXCELLENT AS ALWAYS SERVICE WAS GREAT NO PROBLEMS WITH THE CHECK OVER OF MY VEHICLE AND QUESTIONS THANKS MIKE MC GUIRE

Victor

Feb 27, 2015

I bought a 2014 Focus at KennyRoss last week. It first appeared to me on the internet when I was looking for a Ford vehicle. Then I sent email for inquiry, answered by Internet sales manager Bryan. He helps me to get more available rebate and kindly comes to drive me to the store, which saves me much time to take bus and train. He also helps me to buy an insurance, and explains functions of the car with much patience and energy. I'm excited to see the car all cleaned up. It's a nice experience at KennyRoss.

Lynda Stout

Feb 26, 2015

I was treated with respect and my car was done efficiently and quickly. The price was also good for services rendered

Mary Blumen

Feb 26, 2015

I brought the car in for inspection, was completed within 2 hours. The service was quick and tthe staff were courteous.

William Slivka

Feb 26, 2015

Card ran better when I left and I like how you gave it a go going over and Chris explained everything. Nice job.

anonymous

Feb 25, 2015

After inquiring online regarding availability of a vehicle posted on the dealership's website, Internet Sales Manager Bryan Ledbetter reached out to me regarding the vehicle. It turned out that the vehicle I was interested in, a 2014 Expedition EL, had been sold to another dealership in Buffalo, NY the day before. Bryan first attempted to find nearby a vehicle similar to and with the options I was interested in. When that was not successful, he suggested I consider building a vehicle. And that is exactly what we did. I ordered a 2015 Expedition EL Limited in Magnetic from Bryan at Kenny Ross Ford. Bryan's interest in helping me and satisfying all my specific desires and options regarding the vehicle was exceptional. He kept me posted on the status of the build throughout the long wait of over 3 months. Even though the build itself took a very long time, the customer service I received from Bryan and Kenny Ross Ford was outstanding. I also received apologies from management at Kenny Ross for the long delay in receiving my vehicle, even though it was not in any way something the dealership themselves had any control over. I am completely satisfied with my vehicle purchase experience at Kenny Ross, and especially with the service and attention I received from Bryan Ledbetter.

Atanas Milev

Feb 25, 2015

We purchased a Honda Odyssey.Service was excellentStaff is really professional

Louis Wehar

Feb 25, 2015

I had a turn signal bulb replaced in less than 30 minutes. It was a tremendous convenience not to have to leave vehicle for service since such a minor item. They stopped what they were doing. I can't say enough Thank Yous!

South Hills Baptist Church

Feb 25, 2015

Very friendly place Hot spot makes the wait eaiser.

Valentine Zagorski

Feb 25, 2015

The service was good and the work performed, was done in a professional manor Cris McDonald was very helpfull with the repairs.

Ed McGovern

Feb 21, 2015

2013 fusion, good service, staff was helpful and heard my concerns

Jeannine Kasperowski

Feb 20, 2015

Purchased a Focus. Most of the purchase was complete before entering the dealership. I called and talked to finance for pre-approval. Type of vehicle was discussed and a model was picked prior to arriving. Once the specifics were addressed, the car was cleaned and papers were signed for purchase. I'm sure the process would have gone a little faster if there wasn't so much snow on all the vehicles. Over all, everthing went smoothly, the staff was very knowledgeable and I'm satisfied with my experience.

Nichole Sierka

Feb 20, 2015

I purchased a 2014 Ford Focus. I love the car. My service guy Jack was great and very helpful.

Vince Curren

Feb 20, 2015

This was my first vehicle service since purchasing my 2012 Escape in October. The fact that my first service was free was enough but the fact that the service department is run so efficiently and professionally, compared to some other Ford dealers I have dealt with, was icing on the cake.

James Hall

Feb 19, 2015

Service was great. Our service advisor Geoff was very friendly, thorough and professional.

Peter Skeel

Feb 19, 2015

The service was great. The service advisor, Geoff, does a terrific job.

Ryan

Feb 19, 2015

I don't like how they try to make customers not to use the "shuttle" by saying that the shuttle is not available at this time, or "he will be here in 30 minutes, do you still want to go?" etc.

Joanna Ferencz

Feb 18, 2015

I would really appreciate to not have to fill out a survey each time I come in for a routine appointment. If I had had an issue at that time, I would have spoken with the manager then and there, so I do not want to have to fill out these surveys every time I come in. They are time consuming and my time is very precious to me.That being said, I was in last month for my car's inspection. I bought my car (Escape) on May 31, '14 so it only has 8,000 or so miles on it. I would have expected to wait a year for the inspection, but I see it was required based on my past inspection times. Of course everything was fine. I would have appreciated having my car washed as I have had done at previous dealerships when work or an inspection is done, but that did not happen. That is the only thing I was disappointed in. The gentleman who did my intake information was extremely attentive to all aspects of his service and I had only an hour wait - to be expected with a new car. Everyone was very congenial as I find that to be the case each time I have been at the dealership. Kudos!!

Lauren Horgas

Feb 18, 2015

Awesome job as always. Thank you again for dropping me off and picking me up at the T stop.

Marianne Drevna

Feb 18, 2015

Staff was great. I filled out 2 surveys so far. This is the third.

Seth Walbridge

Feb 18, 2015

Very efficient service! They even have a nice area to wait while your car is being serviced.

Kathleen Gardner

Feb 17, 2015

I was given an appointment the same day, everyone was very friendly and helpful. The service did not take long and I now have heat in the car. Thank you to everyone. Kathy

Ronald Niedermeyer

Feb 17, 2015

i called to make a appointment for an inspection and emissions, and oil change. i arrived and was greeted by Paula Mooney (service writer)very friendly. she got me wrote me up. she informed me of everything my vehicle needed to pass inspection. as well as what it would cost. she was very upfront with me. and kept me updated as work was being done on my vehicle. you need to clone her, service writers like her are hard to come by. even the cashier was very friendly. Kenny Ross ford south is the only place i will take my vehicle. i purchased my vehicle their two years ago, will not go anywhere else.

Teofil Dumitru

Feb 17, 2015

I'll be back! Had problem. Staff very helpful in diagnosing it.

Lori Durney

Feb 16, 2015

I would recommend this dealership for sales and service

Michael Mcquade

Feb 14, 2015

I purchased a 2010 Ford Focus, extended warranty & service plan at Kenny Ross. The service is always good, and the plan makes it affordable; my recent visit was for state inspection, emissions and service which included the works, oil change and tire rotation.All of the service was performed in less than 90 minutes and cost me less than $70.Ford vehicles are under consideration for my future needs, however I need to see better factory warranty conditions.

Walter Miesel

Feb 14, 2015

This was the first time in my life that I really enjoyed my buying a new car. Our salesman, Jack Walsh, went out of his way to make sure we had a satisfying buying experience. The vehicle we purchased was an Escape SE. We will not hesitate to recommend Kenny Ross Ford South and Jack Walsh to anyone who is looking to buy a new car. I'm looking forward to years of Good service.Pat and Walter (Jack) Miesel

John Mccarthy

Feb 13, 2015

I purchased an explorer and an escape in the past two months. I bought both from Mark and he went above and beyond to make everything perfect for both purchases. He is an asset to your company.

Nicholas Koon

Feb 13, 2015

Everyone was extreme nice and informal about the deal. The sales department worked hard to get the numbers to work out and were more than happy to let me know what was best for me.

William Sexton

Feb 12, 2015

2014 F-150Staff very helpful & patient. Deal wasn't completed until almost 2 hrs after closing time & no one seemed to be in a huge hurry to take any shortcuts

Gregory Scarpaci

Feb 11, 2015

06 Volvo s60 Ben Aul helped me out. He will continue to recieve my business. The experience was excellent and the staff is very friendly

Miles Adams

Feb 11, 2015

The staff is friendly and efficient. No hard sales which is wonderful!

Richard Self

Feb 11, 2015

Service Department is Outstanding...Why do i need to submit 50 ?

Shannon Dibernardo

Feb 11, 2015

Great service. People are always friendly and nice..........................

Diane Fleming

Feb 10, 2015

Service mgr and tech were friendly helpful informative and kind.

Theresa Willy

Feb 10, 2015

This is the 5th vehicle that i have purchased from this dealership and this was one of my better transactions by far

Victor Carter

Feb 10, 2015

Everyone was extremely helpful and I could not be happier with my new vehicle.

Kelly Compeau

Feb 9, 2015

Excellent service. Everything was done quickly and correctly.

Robert Carr

Feb 9, 2015

I dropped the car off for regular maintenance and the fuel inlet warning light. They pointed out there was an engine recall. I hopped on a trolley, went to town to meet a friend for lunch. On the way back, they called to let me know the car was ready! No problem!Everyone was friendly. The service person (blanking on name) explained what had been done and I was on my way.

Robert Riggs

Feb 9, 2015

First I'd like to say bill glisan is a very good salesperson. Very customer oriented and friendly, efficient in getting the deal done.

Joanne Richards

Feb 7, 2015

Thursday morning my heater would not work. Called for service and was given same day appt. Was provided with a shuttle ride back home. Service was completed same day although the mechanic had to stay late to get job done. Very pleasing experience. However I was disappointed in the diagnostic fee of $99.95 since I had the service completed at the dealership. I feel the fee should have been waived. Thank you for your interest in my experience.

Michael Lewis

Feb 6, 2015

Oil change took al long time to due the climate conditions. Service comped my change due to the wait.

Jared Lubawski

Feb 5, 2015

Extremely happy with everything about this dealership.

Jeffrey Frank

Feb 5, 2015

Service team was very friendly and very clear about what needed done on my car.

Lisa Wilfong

Feb 5, 2015

Service staff is awesome. Paula went way above and beyond expectations!

Ronald Sabatasso

Feb 5, 2015

2012 Ford FocusHad work down on my Transmission recall. They had to keep for a day and set up a rental car of course no charge.Staff was very helpful and professional.

Christine Bonus

Feb 4, 2015

i have a 2014 Ford Focus. I had the car in for inspection and everything was good. I waited for the car and it was only about an hour wait. The staff was very pleasant. I really did not have any questions because I am not having any issues with the car.

James Oldham

Feb 4, 2015

Paula, and the service department were very profeshinal, helpful, and fast. Thank You Jim Oldham

Linda Atkins

Feb 4, 2015

Long but satisfactory. The new waiting area is fantastic.

Ralph Gillium

Feb 4, 2015

I purchased a 2015 Fusion SE. I was pleased with the sales staff. Jerrod was very helpful and was easy to talk to. I feel that I got an excellent deal.

Ralph Hathaway

Feb 4, 2015

I have always been treated with a lot of interests by the service staff at Kenny Ross. They are helpful and always have my best interests at heart.

Robert Breit

Feb 3, 2015

I was in a bad place when I came there having been at car sense and having to return one of there vehicles after 2 days. I love the car I got at kenny ross it felt like so much of a family atmosphere. Not much that I would change about the whole process.

Steven Will

Feb 3, 2015

Pleasant and polite people. Well performed work. Cleaned up after the job was done. I'm happy.

Ty Fluharty

Feb 3, 2015

Efficient. Survey is a little much when required to "share your experience".

Anthony Dattolo

Feb 2, 2015

We tried everything to get the best rate, and I appreciate the time taken to that end, the truck is great, rides better than a car

Nancy Sivek

Feb 2, 2015

Staff was very efficient and helpful. Definitely a great experience. I contact Bill Marnich on Wednesday and advised what I was looking for and was leaving with the car on Saturday! Would definitely refer friends and family members.

South Hills Baptist Church

Feb 2, 2015

Good job very Professional and wonderfully friendly. Thank you

Mena

Feb 1, 2015

Ryan worked with management to get us the best deal on our new Explorer. We scheduled a date for delivery and Ryan had things organized when we arrived and was able to explain and show us how to use all the features of our new vehicle. Even after the sale he followed up with us to make sure we are happy with our purchase. Kenny Ross Ford South is a great dealership to buy a car!

Bernita Wideman

Jan 31, 2015

I have always brought my car to you to inspect. I have received quality service and the price is right! Way to go!

Ann Stabryla

Jan 30, 2015

Everything went smoothly and pleasantly,could not have been better!

Caitlin Griffiths

Jan 30, 2015

I purchased a 2015 Ford Escape from Mark Pritchard. He made the experience painless and listened to all of our needs and wants. I will and have already advised friends and family for their next car to go to Kenny Ross and see Mark. My husband and I agree that we will continue to visit Kenny Ross and Mark for all of our future needs.

David Lehotsky

Jan 30, 2015

The service was complete to my satisfaction and the staff keptme updated on the progress of the service

JAD

Jan 28, 2015

Kenny Ross offered a generous trade-in allowance on a 2012 Ford Escape and generous rebates on the 2014 Edge. So, I got a fair deal with no haggling, no pricing games by the sales person or the sales manager. All in all, it was a pleasant car buying experience. And, I love my new Ford Edge!

Robert Horton

Jan 28, 2015

Scheduled appointment was on time and staff handled the routine inspection with courtesy.

Robert Naill

Jan 28, 2015

Tire issue was rectified quickly. Service was professional, staff was helpful.Buying process was straightforward without any runaround.

Cutygurl04

Jan 28, 2015

Jarrod Mayo was very helpful. He understood my situation and talked me through what to do. He was very nice and was very knowledgeable. I will recommend him to all of my friends.

Mark A Niemiec

Jan 27, 2015

On January 21 2015 I bought a new 2015 Ford Explorer, sales person was very knowledgeable,very helpful in the questions that I had would recommend him and all of Kenny Ross for the great experience that I got.

Paul Clayton

Jan 27, 2015

The place is ran very well. Best service team i have seen at this dealer for years! Excellent.

Catherine Koett

Jan 26, 2015

Always pleased with the service staff. Chris was very friendly and helpful.

Sharon Schweninger

Jan 25, 2015

There was a mistake in our billing. The cashier promptly called us, explained the error and action that would be taken. She was apologetic and professional.

George

Jan 24, 2015

Traded in a 2012 Ford Escape on a new 2014 Ford Edge. Kenny Ross gave a good trade-in value on the Escape and matched an on-line price quote for the 2014 Edge. No back and forth games or extended haggling. We were treated well and fairly all around. The salespeople were easy to work with and friendly without any high-pressure tactics. Jarrod was patient and spent a lot of time with us while the car was being prepared for delivery.

James Paterni

Jan 23, 2015

Paula did an excellent job as my car care specialist

Mark Eckman

Jan 23, 2015

The staff, as usual, was very curtious and professional. The work was done in time, and I was informed of the progress the whole time during the visit.

Shirley Stevans

Jan 23, 2015

AWESOME BEEN GOING TO FORD FOR 25 YRSAND ALWAYS TELLING FRIENDS AND FAMILY ABOUT GNG TO FORD

ems266

Jan 23, 2015

John Sobocinski's fantastic salesmanship encouraged me to return to Kenny Ross for all my future automotive purchases. Matt Prinkey from Adamsburg Kenny Ross showed me the benefit of using Kenny Ross for all of my service needs closer to my home in Jeannette.

James

Jan 22, 2015

I've generally had good experiences with Kenny Ross Ford, South over the years. My daughter has leased two Fords from you. I can perceive steadily improving performance and a focus on providing a convenient interaction between the service operation and the customer.

Martha Cibella

Jan 22, 2015

Have always had nothing but a pleasant experience at Kenny Ross Ford South. Staff is always pleasant and helpful, service is quick and efficient.

Rita Labbett

Jan 22, 2015

As always, I received timely and excellent care. I will keep buying cars from Kenny Ross for the service alone!

Robert Cruikshank

Jan 22, 2015

Great service, timely repairs and extremely helpful at the service desk.

Deborah Faisant

Jan 21, 2015

The staff was helpful and friendly. It was a positive experience.

James Collins

Jan 21, 2015

Over the yearsI purchased an 05 and an 08 f150.for the most part I have always had good service with kenny Ross.I have not always left a happy customer but continued to return. Sum times things do not go your way. Good with the bad I guess. I'm more disappointed with Ford and the inability to keep paint on there trucks. A purchased new truck should be able to keep a factory paint jod on the truck longer than 3 stinking years. The paint is just coming off my 08 f150. This WILL be a huge factor when it's time to purchase a new truck is I buy a nother ford. I've purchased 5 trucks from ford and the 1985 1990 2008 all had BAD PAINT JOBS.It looks like a new Dodge is in my future. See ya ford you can keep your no paint rusty 08 f150. I'm done with Ford! James O. Collins

Joann Wilson

Jan 21, 2015

It was very good.with a pleasant atmosphere and comfort to wait for your car.

Martin Link

Jan 21, 2015

Staff was very helpful. They took care of all the problems we had with our vehicle and also gave me a courtesy call about a problem they found while Working on my vehicle. WILL Highly recommend this dealership to every one.

Nancy Carman

Jan 21, 2015

Routine inspection - 2013 Ford Fiesta. Person I spoke with was very upfront about a couple issues that have no solution. Staff was friendly. I waited, and it took a little less time than they said it would. Although I'm not overly thrilled with the card, I have no complaints with the dealership.

Thomas Kopp

Jan 21, 2015

Dan was very professional, the body shop did a great job on my truck.

jaison

Jan 21, 2015

Made a call into Kenny Ross and Jarrod answer the phone. He made time for me and my wife spent all the time needed so we would know how to operate the new car coming from a 2002 focus there was a lot of things to learn. Thank you Jarrod for being patient and spending the time with us