Kenny Ross Mazda reviews

mp11477

Jun 21, 2021

Best price on a new Mazda in the Pittsburgh area, even in this wacky chip-shortage and tight inventory era. Everyone was 100% transparent, and no typical dealer shenanigans. All staff was very friendly and helpful. All info asked for was provided without question or hesitation. Everyone my wife and I worked with was trustworthy and honest. I'm a broker, so am very familiar with current lease programs and numbers. I can say, without a doubt, this dealership is on the up and up, and 100% straightforward. If you're looking for a Mazda in the greater Pittsburgh area, save yourself the time and trouble, and just go here. If they don't have what you want, they'll find it for you.

Donald Winhold

Sep 22, 2021

Nick Alesi was a great salesman and I would highly recommend anyone in the car buying market to go and see him. He is friendly, patient and made my car buying experience enjoyable and stress-free. Thank you to everyone at Kenny Ross Mazda!

Chi Bryant

Jun 16, 2021

My husband and I worked with Sue and Kerri. Sue was our saleswoman and Kerri helped with the deal. She gave us a fantastic price on our trade and really took their time to help us. This was our first time buying with Kenny Ross (also our first mazda). We also went to several other mazda dealerships in the Pittsburgh area. But Sue and Kerri stood out at Kenny Ross. If you are looking for a good deal on a mazda go see them!

Nikki Ghate

May 13, 2021

The general manager, “Joe,” refused to allow my husband to purchase a vehicle without me being present because the loan is in my name. He kept citing the law and saying it’s illegal to purchase a vehicle without being in person. Which, it is not. You can assign another individual to purchase a vehicle in your place if you are agreeable to this. I am almost 36 weeks pregnant undergoing cardiac issues. While I sat on FaceTime, he proceeded to downgrade the situation, saying that his wife is also having a baby. He was very rude and flippant. When my husband asked to speak with him multiple times, he refused to step out of his office. Be advised that just because you fill out a loan application on-line doesn’t mean anything to them. They will make you do it again in person. The attached pictures are from the Kenny Ross Mazda website. The end result, we walked away. The only reason was because of “Joe.”

Tushar Ghate

May 14, 2021

My wife and I have purchased several cars over the years, which ironically have happened during the same time another one of our children have been born! A time to upgrade to larger and more economical vehicles.. We aren’t your ordinary buyers, I’m very straight forward and know exactly what and where my number is and how to get there! We are meticulous and when we’re ready you know! This brings me to my visit to Kenny Ross Mazda in North Huntington! We just happen be welcoming our third and final child into our family! How about a new car? We found one and my wife very much loved it.. Susan was a tremendous help, little slow for me since I am very fast and quick to make a decision but I have her some slack since she was new. I was very direct from the beginning, I was able to appreciate the pricing which was provided to me and literally was happy that my wife could get a new car, the CX-9 which I believed was a great deal.. we just feel through on a house and the pandemic had made pregnancy a real discomfort for her. She needed something new and nice before the baby boy came! We setup the entire day, planned around it, working from home, filling out the “online” loan application which was for my wife since she has better credit than me and I was hoping we could get this vehicle delivered to us to surprise her this weekend! NOT even close! JOE the young immature entitled sales manager insisted that my wife must be onsite to complete paperwork and that it was against the law to accommodate her even though she was 37 weeks pregnant and suffering from a potential pre term labor and heart problem from covid! He demeaned my wife saying his wife as pregnant too and that she still can come into to the building, I had her on FaceTime to answer questions for me which he refused to do and insisted that it was against the law???! Again, the last vehicle purchased was delivered to us in 2017 from uniontown Ford a week before our second child was born! Paperwork signed at our house.. let me add that dealers have been delivering cars nationwide for a year now but this guy was refusing to accommodate us.. I had planned a surprise for her which she submitted loan application for and was approved! I clearly stated the terms that needed to be met during the initial phone call with Susan, this car had to be delivered to our house and that paperwork would be signed onsite at our house! I even was ready to pay her to bring it to me once we were done with preliminary papers! There is also software which has been standard procedure called Docusign which people buy million dollar homes with site unseen! This guy “JOE” or whoever the sales manager is, has the nerve to tell me that oh well, the next person will buy it.. Get with the program sir, you suck at customer service! I had my check ready for a down payment and you simply had to accommodate us because this past year sucked and we have a child being born and wife who has been nervous this whole time.. I might add, the pandemic is real and providing masked to customer should have been safety protocols... I simply and expressing my disappointment and outrage at this dealership manager who is entitled and thinks that customers should be turned away.. I warn you as the next buyer, do not trust them and their methods of delivering customer service.. if your a person of color, don’t even bother! This guy not once shook my hand nor did he come to greet me.. He sent his slave, Susan to communicate the answer “NO” are you serious? There is NO respect for the customer and this guy should be fired! This was a simply transaction, we had the number, I had the money, we had a deal! Guess I’ll find another dealer willing to accommodate us in the year from hell to make it alittle brighter! Riverview Autogroup should be embarrassed that JOE represents their brand! Shame on you!