Kerry Volkswagen of Florence reviews

BillS

Oct 15, 2016

I have a relatively new Golf TDI and took it to Kerry for the service as part of a Scheduled Maintenance Plan Contract that I had purchased through another VW dealer.Despite stating that the left headlight had burned out on the overnight drop-off card I had to remind them that my left front headlight had burned out at about 25K miles - which I felt was strange, and when I enquired whether VW covered the early burn out of a headlight I was told that I was free to contact them and ask.They also informed me that there was a bubble on one of my tyres - and again I was told that I was free to contact VW America them and ask if there was a warranty against road damage.Surely as the dealer Kerry would have access to someone who they could talk to on my behalf - and ask them if they could call me and discuss the situation - rather than me having to negotiate the VW phone tree looking for someone.Finally, as VW had sent me a voucher for $500 to be used in a VW dealership I tried to purchase the VW Care Plus package from them - guess what Kerry does not sell them - it seems that each dealership can decide whether or not they will sell VW Care Packages!IF VW is trying to win back Americas trust - having dealers like Kerry is certainly not helping them at all

DBOWLING72

Oct 11, 2016

I called no one answered left message for someone to call me back make appointment to get my oil changed in my bettle gsr no on ever called me back poor business

THEISSENA2

Oct 3, 2016

Always great service at Kerry service center. Mike does a great job, is very quick so to not keep me waiting, and is always keeping me up to date on services needed now and coming up in the near future. I will always go to this service center to see Mike with my Jetta.

MYMARIAP

Sep 26, 2016

Justin got me in quickly, and was very thorough when explaining that the light wasn't the radiator warning. I had just purchased this car from Jake Sweeney and was just getting to know it. The light was the indicator on the trip dash, where you can scroll through via wiper handle to see all kinds of information. And it was defaulting to the temp of the engine reading.They were quick and thorough and polite. Just what I like!

SFOR921

Sep 10, 2016

The sales person was extremely helpful and a pleasure to work with. He answered all my questions and was constantly in touch to let me know the status of finding a vehicle with everything I wanted.

topdownradioup

Sep 8, 2016

The people at Kerry are the best. They're super friendly and personable and have the expert knowledge to clearly explain service needs and issues. They answered all my questions immediately and fully. The service was performed perfectly and they even washed and vacuumed the car. Plus, they had really good doughnuts.

Aer40

Aug 30, 2016

Came in for yearly service and an ignition issue, courteous/professional staff, updates as necessary, and the work was completed prior to the time expected.

jweyer01

Aug 29, 2016

I had a 70,000 mile service with oil change, tire rotation and the standard checks. The service was done quickly, efficiently and they even ran my car through the car wash at the end. Goo service!

PLMURRAY18

Aug 23, 2016

Was having engine problems. Dealership diagnosed the problem, told me about cost and time, and got the job done to my satisfaction. Very pleased with results.

JAMESEPUCKETT

Aug 20, 2016

I needed my car looked at and the service reps and all employees that I was in contact with were extremely helpful. They also reassured me that they knew what they were doing and had my confidence immediately. I felt they were very knowledgeable about about my car and what needed to be done.

TCCRICE

Aug 19, 2016

Walked onto the dealership lot not knowing if I wanted a VW or not...or if I did, which model. I was quickly greeted by a very polite, helpful young man, who answered all my questions, allowed me to test drive several different cars to help in my decision making, and shared his knowledge of 'all things Volkswagen'! A great big THANK YOU to De'Andre Nolan for ALL of his help, his information, and going above and beyond the call of duty to make my buying experience positively perfect!

ROBERTRICH

Aug 5, 2016

We appreciate the great service of Kerry Volkswagen, we initially stopped in to lease one Jetta and ended up leasing two. Thanks for making the process easy. Brian Higgins, you are the man!Thanks,Bob Rich

CHUCK84

Aug 4, 2016

I came to get my oil changed and my recall taken care of. A simple software update. I was there for 2 hours and the recall wasn't even taken care of. In fact, they didn't even mention to me that they didn't perform the recall work. I had to look over the document they gave me when I left to realize it wasn't done. 73 dollars for an oil change is excessive as well. Apparently volkswagen replaces the oil pan drain plug every time you get your oil changed. Am I the only person who has never heard of this practice? Every other car I've ever owned has worked fine and used the same drain plug for the life of the vehicle. Sounds like a way to make an extra 5 bucks to me. Overall... I am not satisfied. I won't be returning for anything short of total vehicle failure. I hope it's due to recall faults. That'd be icing on the cake.

JOMPORTE

Jul 29, 2016

Somewhat helpful. Wish things would be explained prior to getting to the dealership on issues concerning my car. I live over and hour away, and don't have time to continue to bring my car back to the shop in order to have tests ran. Customer service at the dealership was good. The guy who helped me was very friendly.

Tdickman1

Jul 15, 2016

Always professional & kind. They also provide donuts & wifi :) A+ all around I don't remember his name, but the guy I interacted with directly was awesome

BOJIE96

Jul 13, 2016

Very responsive and smooth process. Took the pain out of purchasing a car. Paul was a fantastic salesman and the management did a great job of getting my wife and I the car that we wanted for a great price.

ARNADOD1

Jul 6, 2016

The overall experience was great, the staff was helpful, and the sales employees knowledge of the product was extensive. My time spent at the dealership went better than expected.

JULESSHC

Jul 4, 2016

The dealership was wonderful and I got my favorite vehicle at a great price. The staff was nice and were eager for o work with me on getting a great price.

BRANDO.WALKER

Jun 21, 2016

Paul was extremely friendly and knew every aspect of the vehicle I was looking at. I was referred to the dealership by a friend and I was not disappointed in the least. The entire process was easy and I did not feel pressured at any point during my visit and purchase. I would definitely recommend Kerry Volkswagen to friends and family.

COP628

Jun 16, 2016

ALWAYS FRIENDLY, HELPFUL AND WILLING TO GO THE EXTRA MILE!! THE STAFF ALWAYS DOES THE BEST TO MAKE ME FEEL AT HOME AND TAKES GREAT CARE OF MY VEHICLE!!!

MGHUNT12

Jun 10, 2016

In and out in the time designated. Great customer service! Would recommend their service to anyone and everyone. They even offered me to shuttle me back and forth to work.

LEDSLD

May 28, 2016

I can always count on quality service at Kerry VW. I have worked with Cory on several service visits and I've always been impressed with his knowledge of what needs done when I bring my VW in for service. On my last visit I had routine service taken care of ( oil change, tires rotated, top off fluids ) and a small recall item was checked, but not needed. This was all completed and I was back on the road in about an hour. The group at Kerry are all "TOPS" in my book.

topdownradioup

May 20, 2016

I own two VWs and Kerry is the only one I trust to work on them. They really take care of both the car and the customer.

DAN.HINES

May 18, 2016

The staff worked hard to expedite the purchase and smoothly get me back to enjoying the weekend without skipping any essentials. Very professional...did I mention the doughnuts?

AMEHRLE

May 17, 2016

My experience with Kerry is that they provide service, are honest, and reasonable in what they charge. The quality of work was good and they are very customer-service oriented.

WOOLLUM86

May 17, 2016

I bought a 2012 gli in February that had the recommended service coming up. In addition to having that done, a recall was performed as well. The techs also noticed an issue with oil leaking at the turbo and valve cover gaskets which were replaced under warranty.

MLWESTRICH

May 14, 2016

Thanks for the fast and friendly service. Your staff is kind, funny and respectful. They are great at letting you know how long your repairs will take and always see if you need a shuttle for longer repairs. The waiting area is comfy and bright.

REES.SUSAN

May 10, 2016

Although I didn't have an appointment, they managed to fit me into a busy Saturday schedule and perform my oil change in a timely manner with a minimum of wait time. As usual, friendly, responsive and competent service!

GOSNEYSR

May 5, 2016

Great staff all around! We purchased two vehicles (Jetta - lease and Bug - purchase) and can't be more pleased! They went above and beyond! Love.

COLLEENM225

May 2, 2016

It was very easy and I was welcomed and I waited for my car. The man said it would take an hour and it was just an hour. I was pleased with the promptness.

DANLANGE2

Apr 28, 2016

Friendly employees who were helpful in pointing my family to the right car for our needs. Will be going back when it's time for our next new car.

KHUGHES1144

Apr 26, 2016

Jason in sevice was great!!! Very helpful and courteous!!! Would recommend their service dept to everyone!!! Jason took the extra time to ride with the mechanic to give a second ear to the noise I was hearing!!

KANDY.PETROVIC

Apr 22, 2016

I was met by the nicest young man, Cory Knight, who answered all of my questions and concerns. Everyone at this location has always been helpful, knowledgeable and kind. You could tell that Cory knew what he was talking about and so I felt safe and confident that my 2004 VW beetle (named Blanche) would be taken care of. Great dealership, won't go anywhere else!

NJEVA7105

Apr 21, 2016

I have dealt with quite a few dealers before. I have to say that this is the best one that I have been to. There was someone to greet me as soon as I walked in. He was very easy to talk to and there was never any awkward silence. Jason had explained everything that was being done and asked if there was anything that I wanted to have them look at while my car was in. I will be returning to this service department, they just made it so easy.

RIDGE05_71

Apr 21, 2016

Finally a dealership garage/service center you can count on and trust in!! Cory and the team at Kerry Volkswagen in Florence go above and beyond to find and fix any issues on top of taking care of regular scheduled maintinence. My Mk5 GTI has never run better!! Thanks guys for putting trust back into the equation!!

LMINTKENBAUGH

Apr 16, 2016

I really appreciated the update from Cory while my car was being serviced. Cory was very helpful and knowledgeable. It was nice to know my car was taken care of by skilled technicians.

THEPATIENT777

Apr 13, 2016

Was super nice and quick. Would recommend. Jason was very professional and clear in describing what was being done. I will most definitely bring my car back next time. Is that 25 words yet?

DS

Apr 11, 2016

The customer service agents are extremely helpful and knowledgeable. C.K. explains things clearly and updates you as the work is being done. Wifi in waiting area allows one to work while waiting as well.

DAVIDDORSEY21

Apr 8, 2016

Although Kerry VW is about 45 minutes from me it's the only dealer I'll have service my .:R. Cory Knight the service manager is definitely the reason for that. He delivers great customer service every time I'm there. As long as he's a part of the company I'll be a customer.

BETH.JONES1

Apr 6, 2016

First off, no one ever answers the service phone. Made an appointment online. Day of appointment got an email saying appointment was canceled. Called and had to have a sales person go down to the service department and call me. Said they had nothing in the books with my appointment. Finally got it straightened out and went for my appointment.Three year service check was just fine. Supposed to wash car and vacuum, but they do not do it.Not a satisfied customer.

KATHY8

Mar 29, 2016

Jason was very helpful and I'm pleased with the service I received. I bought my car at this dealership and have had all my service work done there. Everyone is always most pleasant and efficient.

RONKALIN2

Mar 29, 2016

Great personalities, professionalism all over the lots. Kerry has outstanding staff who made us feel very welcome and listened to what we needed. We were treated with respect, questions answered promptly. The first days experience brought us back the second day. Of course we are former customers for a long time now, having bought several new vehicles.

THETURGEONS4

Mar 24, 2016

I can't say enough about the professionalism of the Kerry VW Service crew. I have been a customer for a number of years. I like to do my own auto maintenance work if it isn't too difficult and time permits. In such instances, the whole team has been supportive with advice and excellent parts support. Allen Savage is absolutely top notch with a wealth of knowledge on parts. He has kept me out of trouble on more than a few occasions. Dustin is an ace on maintenance, and has caught a number of problems early-on that saved us from more expensive repairs down the road. Jason is truly gifted in interpersonal skills and communicating with customers. We love our Jetta Tdi, and are about to roll over 210,000 miles on it. This would not have been possible without the support of the entire Service Department Crew at Kerry VW. They have never violated the trust we have put in them. Thanks, guys - you are the best!

BARBRAMSEY

Mar 21, 2016

all the people there were very nice ..but your extended coverage could be cheaper. . the sales manager tried to get me the best deal he could

EMILY.LONG

Mar 21, 2016

Your service department is easy to work with, remembers what's going on with my car, recommends solutions and explains what's going on so that I understand it. I love working with them! They are truly the reason that we keep coming back for our service.

Not Happy

Mar 21, 2016

Had my TDI serviced at Kerry and thought that the charges for parts and labor were excessive. Not welcome news for an owner of a vehicle that has been subject to several recalls as well as the huge issue with VW diesels.

BUTTERBAUGH.JL

Mar 15, 2016

I found the car I wanted on the Kerry website. George was helpful and made sure we covered all the car details, pricing and financing details. The deal was based on bringing in Edmunds true value pricing, so highly recommend bringing that along. I did decline most of the service and extended warranty because the dealer is not convenient for me, but the extended warranty seemed promising.

VDub1333

Mar 10, 2016

This was my first time purchasing a new car. My salesman George was very nice and super helpful. I just never realized how long the process was or how many hoops you have to jump through for a new car. I love my car; it was definitely worth the stress.

DPERRY0604

Feb 26, 2016

We were looking for a new mid-sized car for my commuter. We looked at the Passat, Malibu, Fusion, Altima and Accord. Had a couple issues with different dealers not being up front and straight forward with their pricing. Enjoyed our experience at Kerry VW. Nick Kuertz was very helpful, showed us what we wanted to see and helped us evaluate the pros and cons. Ultimately, we got more car for less money with the VW Passat through Kerry VW. Very pleased with the dealership, our sales person and our experience.

CODYGODSEY

Feb 25, 2016

From start to finish my service experience is always top notch here! They treat you like family, and go above and beyond to provide an exceptional experience. I was running late to pick my vehicle up after service so they even gave it a fresh wash for me!

NKUERTZ

Feb 25, 2016

I had an amazing experience buying my certified Passat from the Kerry Mazda and Volkswagen used lot. They were able to work with me and get me to the payment and financing that I wanted. I would highly recommend going to any Kerry Dealership!

DFREDLEY

Feb 19, 2016

THE GOOD ... The service work on my Passat TDI was fine. I appreciate the shuttle option .... helps me get my car worked on quite a bit. ... The shuttle driver (barely 18 yrs. old) was polite. THE BAD ... The shuttle driver ... I tried to ignore the 4 or more facial piercings in and around his mouth (apparently, called "snakebites"). It would be nice if they would clean the outsides of my windows. Other dealerships wash cars and even do a quick vacuum inside the car ... but none of that at Kerry VW. After work was completed, my car smelled bad for days (smelled like the smoke from when fuel injectors are cleaned).THE UGLY ... This shuttle driver was basically brand new at driving a stick shift. He stalled the car at least 5-6 times (within 5 miles) ... sometimes in heavy traffic. I quickly tightened up my seatbelt and became a driving instructor for my scary ride back to work. Minutes later, I called to alert VW service dept. ... the service rep said and they were already aware of the "new" driver" issues and thanked me for being patient (they KNEW how bad he was at driving a stick and they still had him doing the driving). Guess who picked me up ... it was Snakebiteman for another scary shuttle ride back to p/u my car. Kerry is THE UNACCEPTABLE ... I thought I was a lifelong fan of VW until the TDI emissions scandal. I HATE how VW mislead me and everyone else.....I bought this TDI thinking I was making a smaller footprint on the planet but I was fooled. I still love my Passat TDI (except for the exhaust). I doubt I'll ever buy another VW again.....

veedubs_KY

Feb 17, 2016

My service was going to take 1 1/2 hrs. They were done to the minute. It was amazing.They explained everything in detail and had me out the door. I chose to wait on my car rather than drop-off. The lobby was comfortable enough to sit, wait and read my book. I would 've given this dealership 5 stars, however, when they email me for service reminders they give me the phone number of their Mazda dealership instead. And their website to schedule service appointments is a tad annoying to use.I really like this dealership and service center.

corinne

Feb 15, 2016

Everyone was very helpful and did their best to be sure I was happy with the service I received.Making an appointment was easy and I espcially appreciated being able to get a rental car so I didn't have to take off work.

BSMITH5362

Feb 14, 2016

The staff was very attentive to our needs. George Bellas was very helpful and provided assistance. The overall dealership was friendly and wanted to make us happy.

KMDEYE

Feb 11, 2016

The service was excellent. Answered all my questions. Cory Knight was most helpful in answering my questions, explaining the procedure to determine the problem and the warranty coverage of this problem.

james.lyonssr

Feb 9, 2016

I have always had a strong feel for VW's, I have owned I believe about 6 or 7 over the years. The early models would give me some head aches however then later models are a different story. I now believe of all the models I have owned I can say all your models just keep getting better. I now have a VW Jetta that is the best as car now. I have a 2002 diesel now and love it. As long as I can I will own the Diesel. I also like all of your cars including your larger models I like the Diesels , also manual transmissions cars.

TRAPFA06

Feb 7, 2016

Nick my salesman was most patient and helpful with all of my concerns. He guided me through the whole process. Everything worked out So I was able to get the car I have been wanting for a little my time.

CCluxury

Feb 4, 2016

2009 VW CC had warnings concerning Steering Column Lock defective and Parking Brake button error. Although I had to wait 4.5 hours (my choice) they drove to Fairfield to get a part, and kept me informed about every step. Lobby was comfortable (TV, coffee and donuts),but no women's magazines, restroom dim but clean. Overall, very good experience.

PLMURRAY

Feb 4, 2016

All went well with this visit. Greeted and welcomed, given an estimate on the work. Waited in the reception area where donuts were available. Took less than 2 hours, and I was on my way again.

PLHUTSON1

Feb 3, 2016

Very helpful and knowledgable young man. Worked to secure best deal for me. Would work with him again in the future and would recommend him personally

HOFFER_MATTHEW

Feb 2, 2016

Dealer ordered and installed new radio due to Sirius not functioning. Warranty item. No charge to me for service performed. In and out in 45min.

Jojo2

Jan 27, 2016

It was early in the morning, a warning light came on, the engine would not rev up. I turned around and headed straight for the VW dealership service center. Not only did they get my car in right away they also drove me home in the courtesy car and came back and got me when the service was done. Very professional & courteous.

Shirl

Jan 26, 2016

Had issues since last week of December. Service tried several fixes which did not solve problem. They worked with VW and finally fixed it after 3 weeks. The price was fair and they kept me informed. Offered me a car to use during this time which I did not need. John kept me informed and made sure that the problem was solved. Thank you

KATHY.REUTMAN

Jan 25, 2016

Excellent Service, communication and details of job to be done. Matt was able to answer all questions and work with me to meet my needs.

GolfR

Jan 22, 2016

Great car buying experience! We were looking for a certain car and found it here. Called ahead of time and talked to George to make an appointment because we needed to drive from out of town. George came in on his day off to accommodate our schedule. He was very knowledgable about the car. Chris in finance was super friendly and made the process easy! Would definitely recommend even though we live out of state!

DANPRTR

Jan 20, 2016

Phone system confusion. Phone lisiting for Kerry VW has auto attendant options for Kerry Toy, Kerry Maz, Kerry Hyn, Kerry VW : after selecting Kerry VW another auto attendant gives options for New car sales, Used car sales, Other, and Parts (Other???). after selecting Other, another auto attendant asks to leave a message because no one avail to take call. This happened twice hours apart in the same day! Next day I selected sales and sure enough George answered. Explained situation and he promised to hand my number to service dept. Never got a call back. Fourth call I got through the tangled auto attendants. Easy to see from the road the VW dealership is the smallest in physical size but it's a complete after thought in the phone tree. Anyway, the first auto service seemed fine and personnel did a good job. Just have to decipher the phone tree.

TRACIE_ZMYSLO

Jan 20, 2016

Excellent service. Called ahead he talked me through options, validated my queries, scheduled an appointment. I dropped off car after hours and was called to confirm they had received car first thing in the morning. They confirmed type of service we had agreed to and the car was ready for pick up when promised

MARITA.HENSLEY

Jan 19, 2016

I arrived early for my appointment but the service center was able to start the assessment right away. He identified the need to complete 2 recalls & reported they could be done during this visit. He stated that it may take up to an hour to complete the diagnostics & another 50 minutes for the recalls. He reported the cost for the diagnostic & explained further costs if labor or parts were over & above the diagnostic cost. The entire visit was completed in 1 hour, with engine light problem related to the idle.

Lovebug

Jan 16, 2016

Had a GREAT salesman. Found the car of my dreams & ALL the info I needed about my future with it. I was treated wonderful & everyone was very accommodating.

WolfsburgGolf

Jan 15, 2016

The service department doesn't know when any of their loaners will be back, so it's close to impossible to schedule a time to drop the car off. Sure, you could use their shuttle service, but if your work is greater than 10 miles, your out of luck. A bit frustrating since I would figure that VW would try to give current customers better than normal service due to the news of the diesel emissions scandal going right now. Overall, I think they have a good bunch of service techs and mechanics working on these fine machines, but the organization could use work. Extremely happy with my Golf still, but the service department needs up their professionalism.

WMA_BUS

Jan 14, 2016

I came in for a scheduled oil & filter change. While I was there, the technicians discovered three other problems that needed attention. They informed me of these problems & were able to fix one of them. One reappeared on the drive home and the other will need time to observe the leak rate.

MTB066

Jan 8, 2016

I was running late and called to tell them, the guy on the phone said no worries and to take my time. I got there and requested a specific mechanic and they obliged. Overall experience was friendly, accommodating, and wonderful!

DUGAN1024

Jan 7, 2016

Helpful, tire fixed took exactly as long as they indicated it would and even came in a bit cheaper which was appreciated. Scheduled to fit my schedule

TERESA JACOBSON

Jan 6, 2016

I have never purchased a car I am more satisfied with. Not only was the buying experience very professional, but it was a very enjoyable day. Kerry Volkswagen was more than fair, knowledgeable, and flexible. It was a fantastic way to start the new year. I would recommend VWs, the Kerry Volkswagen dealership, and sales professional, Nick Kuertz to everyone I know who is looking for a car!

MARY.HASE.MJH

Jan 5, 2016

I am very pleased with the service I received, they were on time and completed the work in a timely manner. When I signed in they told me there were a couple of factory recalls to be addressed, asked if I would like them completed that day as it would only take about an extra hour, I told them to go ahead. Only one was able to be done as they needed to order parts for the other one, they already ordered them and would let me know when they came in. Already there and it is only 3 days later. I definitely would recommend Kerry Volkswagon to anyone.

GRIFFKA1C

Dec 24, 2015

Well done chaps! Keep up the good work. Dane is the most beautiful man I have ever laid eyes on. His personality is a masterpiece of good and evil in a Picasso way.

KJOHNMORROWJR

Dec 22, 2015

We needed a set of tires for our VW Jetta, and received an estimate of $492.00. When I brought the car in, it turned out the technician had not looked at the car, which had a fancy set of wheels that are a different size (which you sold us when we bought the vehicle in 2010). The new bid for a different size tire (apparently the extra rubber for a bigger tire is pricey) was not to my liking. It was $572, which even with the guilt card issue by our friends in Germany would have left me with a $72 tab. I don't recall if tax was included. Anyway, you guys wouldn't come down on the price, and I thought I was being taken advantage of. The service manager did go talk to the big boss and there was NO flexibility. I have seen FARGO so I can guess the nature of the conversation. Probably the Bengals came up. Anyway, I went to Firestone and got a similar tire for $430, warranty, free rotation, you get the picture. I guess I'm not in such a great mood over this encounter, since I spent a couple of hours going back and forth to Florence and didn't get our tires. I did, however get some software updates, God knows what it does. I guess we have negative feeling about VWs, since we're left with a vehicle that even you won't take, and we have no clue as to what kind of a settlement we will finally get from the company. We paid a lot of money for a high performing, fuel efficient, very clean vehicle and now 5 years later we find it is none of these. I realize that Kerry was unaware of the dishonesty perpetrated by the VW Corporation, but I feel you have a moral obligation to stand by your customers and repair the damage. The fairest solution would be for you to take the car on a trade in at its value before that guy at the University of West Virginia (research assistant professor Arvind Thiruvengadam) caught VW with their pants down. If you'd like to trade the VW card for a regular MC card, we'd really like that. I sure hope we don't have to spend 500 bucks at Kerry VW in the next 12 months.

RBHARE

Dec 22, 2015

Extremely friendly, knowledgeable, and helpful. Best service experience . Jason did a great job. He was helpful above and beyond. The idea that this must be 25 words or less is un- necessary and damaging to the process.

BECKYJO81480

Dec 15, 2015

Our experience was quick and painless from the ease of finding the perfect car for our 16 year old daughter, to bringing that car home the next day and surprising her with it. Jerry Ansteatt helped us out thru the entire process and was genuinely wonderful! He did not make us feel pressured or anything to make the purchase. We feel like we received a fair price for the vehicle, also. Thank you!

Scooter4173

Dec 11, 2015

Took my car in for 30K standard service. I called twice in an attempt to schedule it, left 2 voice mails & no returned call (I ended up stopping in at the dealership to schedule it). When I dropped my car off, the service writer said my car was eligible for a recalled water pump & they could do it while it was there, I really appreciated this, however the car took an hour longer than anticipated. When I finally got the car back, I went to leave but noticed the check engine light was on. The service writer stated it wasn't like that when he brought the car around & that there was no one available to read it (I literally watched the mechanic hand the keys over to the service writer, who then turned them over to me, so I found that hard to believe). The service guy was very apologetic (which was appreciated) & was quick to get me a loaner (also, very nice). My car was quickly fixed first thing the next day. I say it's average because honestly, I just expect issue like this when I take my car in, it's a surprise when things go off without an issue. Don't let it be missed, the service guys were very nice, apologetic & were quick to try & make things right to the best of their ability. I feel that loaner cars should be comparable. I drive a 2013 GTi & was given a Nissan Versa...

STACYMBRUNER

Dec 11, 2015

We have always received great service from Kerry Volkswagen. We have recommended them to our family and friends when they need their VW's serviced.

LizoKY

Dec 10, 2015

I moved to Burlington from Rhode Island recently and decided to take my 2004 beetle in for a quick check and oil change. The morning I headed up just five minutes away my car was operating just fine. After the oil change and "free inspection" of the transmission seals and a few other things the car needed I headed out to Florence and the speedometer suddenly stopped working. Yep had no idea how fast I was going. I called the service department immediately to discuss the problem and had to leave a message something I always had to do. They were hard to get a hold of. Once they called me back they suggested I bring it back in after work. I stopped In and left the car with them overnight. I received a message the next day at work telling me they suspect the speedometer had nothing to do with the inspection but they needed to do a "diagnostic" that would cost over $200. Up to this point they had quoted me over $2400 just for service and that was BEFORE the speedometer mysteriously stopped functioning.. I felt like the Kerry conglomerate had no concern for me or my safety at this point. I have been a very loyal VW customer as I have two beetles the 2004 and a 2013 beetle convertible I plan to buy once the lease is up in 2016. I picked up the car in disgust and will take it elsewhere. Believe me the 2013 won't see the inside of that place either.

Kevin Hayes

Dec 8, 2015

I stopped in to look at a new 2016 Tiguan and ended up purchasing that evening. This was my first experience in purchasing a new vehicle and my experience couldn't have been easier. I was very grateful for the time the sales rep took to explain everything and make sure I left with my new vehicle that evening.

mandmb

Dec 8, 2015

Everybody was kind and the service was great quality and quick. Paul was very helpful.the service people were very helpful.thank you for your kindness.

JLIMING11

Dec 4, 2015

Came in for a scheduled oil change interval. Everything was handled quickly the quality of service was exceptional. I Would recommend to friends and family.

CHINDSMAN

Dec 1, 2015

My wait time was what I expected. The service rep was.professional and courteous. When the Northgate Cincinnati Volkswagen moved to Beechmont, I was glad I'd chosen this dealership to service Chloe (my bug). They have never let me down. I'm retired and I plan to have my bug for a while and I feel they will help me do that.

PHEMMER

Nov 27, 2015

Pleasant, efficient and personal experience. We had several new cars we were looking at and were impressed with the quality and design or the 2016 VW Tiguan. Michael Kirkwood was a pleasure to deal with.

JLEE891202

Nov 25, 2015

Very great service staff! Would definitely recommend. This place is the bomb! The service is always done on time, my car is always delivered cleaner than I took it in, and the coffee is always great!!

BWAGNER18

Nov 17, 2015

They are always great there. I will not take my car anywhere else. I trust only them with my car. Keep up the good work.

Michael

Nov 17, 2015

The service center bent over backwards to find the cause of the engine light, even giving me a loaner car to use while they had my car. Jason, from service kept me up to date with what they found out about the problem and what they were doing to fix it. Over all I am very pleased with the service they provided me. I have used them for all of my volkswagens and trust their work.

Tdickman1

Nov 17, 2015

I couldn't have asked for a better experience. Jason went above and beyond my expectation of good customer service. I was very well taken care and am very happy with my car.

JOELFOUSTTECH

Nov 15, 2015

This dealership is over an hour away for me to get to and it's totally worth it. From buying my car to service, it has just been the best experience. They got me in the exact car i wanted, didn't waste time trying to get me something else that was easily available or what they wanted to sell. The service afterward has been great, took care of my tire damage and regular maintenance. Timely, courteous service, what more do you want? I would recommend this dealership to everyone. (and my car! 2015 GTI SE coupe)

JSCHAEFER513

Nov 11, 2015

Everyone was very friendly and had a lot of great information about the car. They gave details that's were very useful in the car buying process.

Shannon

Oct 30, 2015

I had visited another VW dealership prior to my visit to Kerry and I'm glad I decided to purchase my vehicle from Cooper. The service was wonderful and they worked with me to get me the best deal they could. It was a very non-stressful experience which was greatly appreciated.

HARLEEG1994

Oct 29, 2015

Great service friendly staff and was really easy in and out with in a hour or so would recommend to my friends looking for a new car

EMSCHNUR

Oct 27, 2015

I was unhappy with the customer service at a Lexington vw dealership. Even though the price was ok, I didn't want to give them my business. So I made the drive from Lexington to Florence & was extremely happy with both service & price! As a young single female, car shopping can be very intimidating, but the staff at Kerry's was awesome & made me feel comfortable & confident with my decision:)

Slong

Oct 21, 2015

I appreciate their accessibility, friendliness and helpfulness! Thank you John, Matt, and Jason! Also Steve is included as manager! I'll be returning to Kerry Volkswagen! S & S Long

ADMCKENZIE88

Oct 16, 2015

Cooper was very helpful and found the perfect car for me in very little time. I had a general idea of what I wanted coming in and we ended up going back to the very first car he showed me. Once I had done all the paperwork and set my insurance policy for the car, they detailed my new Jetta Sport and had me driving home in that new car smell. I highly recommend this location for anyone looking for a Volkswagen, or just trying to find an affordable option.

JNBRULE

Oct 14, 2015

Great experience with expert technicians and management staff leading the way. Totally pleasurable experience. Bright atmosphere with even brighter people. Pleased with everything about Kerry. No wait when I arrived at 8:15am and was told it would be about an hour. 40 minutes later my vehicle was complete. Thanks again, I'll be back.

PJAMISON

Oct 14, 2015

I came to Kerry VW to get service on my current car, and ended up leaving with a new, 2016. Sales associate was very knowledgeable about the car, and worked hard to make me feel comfortable about my purchase. Great ride!

SONNYP11

Oct 13, 2015

Showed up 1 hour before closing without an appt needing an oil change. They took me in and had me on my way within 45 minutes. While waiting I had some friendly conversation with guys in sales. The waiting area and showroom are always top notch with cars to check out and clean facilities. This is the only place I will take my car. I know VW has gotten a bad rap lately, as they should, however, it is not the fault of these gentlemen, they are true professionals........

GULLEYADAM

Oct 7, 2015

Brought 14 Jett a in for service. Had been told 1 1/2 hrs, and it only took 1 hour. When I got in my car they didn't reset inspection light so I had the guy come back out and do it and when I got back in car later in day it was still on. Had to look up how to fix it. Also they did not change sticker in my window to let me know next service date.

RONPAT_SCHREIBER

Oct 7, 2015

Electrical issues. Car 'singing' showing hatch opened. STILL NOT RESOLVED. Car only driven 4 days since "fixed. Calling today for another appointment. We have brought this issue up in the past and it never seems to stay resolved. Very disappointing

GEORGE91051

Oct 5, 2015

Steve Rucker and his mechanics were very professional. I've been bringing my VWS here for years. In my opinion, there is no reason to go elsewhere.

Mike

Oct 1, 2015

I was very pleased with my service from Brendan and Mike. They met me at the door, told me everything up front and made sure I understood everything. I am very pleased with the process and result. Nothing but good words from me and my experience.

MDK2456

Sep 29, 2015

My experience with Kerry VW was excellent. My salesman Nick Kuertz helped me find the right vehicle and price I can afford.I be a customer in the future.

NKYHOMES1

Sep 29, 2015

Service is friendly, efficient. However charging the mfr $181 for tire rotation, fluid exchange and a quick review could be found far less expensive elsewhere. Can't imagine using VW beyond required visits. Sales dept misrepresented the downpayment on the Passat ($1,000 required).Credit dept misrepresented the personal tax requirement for me to pay for a property I DO NOT OWN

VWALLAN2002

Sep 24, 2015

It was very easy to set an appointment up quickly. The repair was completed in one day and the vehicle is running like a top! Thanks again.

FELYCIA

Sep 23, 2015

Thank you service dept at the Florence ky location. Awesome service. A+The service manager was nice . Our wait time for service was very quick.

SMITTY081

Sep 23, 2015

In when I needed to take it in, ready when I needed to take it out; and the price was definitely right. A+ The service rep was friendly and open when I asked him about how "Clean Dieselgate" would affect my 2015 Passat ("Too soon to tell..." which made sense)

Barb

Sep 22, 2015

Service was performed in timely manner and staff was very knowledgeable and very friendly. I gave only nine stars because I left my mobile number to be called (I wasn't going home) if there were questions and also said I was pretty sure the timing belt and water pump would need to be replaced, so no call to ask about that was necessary. When I returned to the service center, I was told the employee had tried to call me at my HOME number to tell me the mechanic said my TIMING BELT was starting to dry rot, and they would have to replace it. They would have to order the part. Car was ready late the next day.

CWAYNE1966

Sep 22, 2015

I had an excellent experience at Kerry Volkswagen. They gave me a fair appraisal for my trade and a good price for the car I leased. The staff was very friendly and helpful in every way.I will be sure to recommend this dealer to others.

JEANNE.LANGSDALE

Sep 22, 2015

I was surprised an oil change took as long as it did - close to an hour, if not more. I feel comfortable with Kerry Volkswagen, though.

SYEAGER

Sep 22, 2015

Exceptional service! I was so very please with how quickly my car was repaired and was even given a loaner car to drive. John Lee, Service Manager, is truly outstanding to work with and was great keeping me updated on the progress of my car. Also, I was given a very good price to repair my car. This is one happy VW owner!

GINAKERN

Sep 20, 2015

I have been to Kerry Volkswagen twice now, and they have been very helpful, going above and beyond in my opinion! Will keep going there!

NEALHUMPHREY1

Sep 19, 2015

The staff were friendly and knowledgeable, Also I love my new Car! I would definitely recommend this dealership to a friend if they were in the market for a new car.

EAGLEDK47

Sep 17, 2015

Promptly greeted, and friendly.car was serviced for tire problem, reasonable price for repair work.will be returning for additional work as needed for warranty or non-warranty related.

MAURIZIO.BANDINI

Sep 16, 2015

all perfect, cars, service and price. what do i have to ask more?very helpful dealer has helped me during all the process. I recommend Kerry VW

THOLHUBNER

Sep 16, 2015

I have some pretty weak credit and Paul Nunnally and Mike Kirkwood worked tirelessly to get me into something new. I cannot express how appreciative I for all the work they did to help me get back on my feet credit wise. Paul and Mike are very knowledgable on the whole VW line of cars, ask a question and they will have an answer and then some. The sales process was smooth and very pleasant. The only issue I have had is in dealing with the Finance Department at Kerry. At first things went very smooth, but then I had some questions that I needed to ask about payments, paying off my old car and some smaller questions. It took 2 days, 17 phone calls and 2 messages left with the operator, before someone finally answered the phone. They then told me information that was so incorrect that I was appalled. Getting in touch with the Finance department and the information that was given to me when someone finally did answer was the only issue that I have had in my buying experience with Kerry VW.

tom1987

Sep 3, 2015

I have bought multiple vehicles here and keep all of them maintained at the service department. Mike in sales is always a pleasure to do business with and Steve and Matt always make sure my cars are in the best shape.

Jbaxter

Aug 25, 2015

I have bought 3 car from Kerry and have them all serviced there. By far the best Volkswagen dealership in the area and I would not go anywhere else

Jon

Aug 22, 2015

I recentley leased a 2015 Passat Sport TSI 1.8 liter from Kerry Volkswagen of florence and WOW these guys really cared about helping me and not just "selling" me. They were kind, patient, genuine and very professional! I would highly recommend anybody looking for a vehicle to give these guys a shot and i bet you will be suprised with the amount of RESPECT you get! The GM Brian Higgins even came out to shake my hand to thank me for my business and make sure i was happy. Top to bottom these guys are here to help. Thank you!

Tammy Dilk

Aug 21, 2015

My driver window would not go up when there was a lot of dew on windows took car back 3 times before they replaced that window. The back driver side window started doing the same thing and on 3rd trip they said I had to take window tint off that's what was causing it. I had window tint taken off 2 2weeks later same thing happened decided to replace the motor but will not replace my tint. Seats are yellowing where the suede and leather meet said they would replace 65% off cost the rest was my responsibility. Car is a 2014 Passat tdi 14 months old and seats are turning yellow due to wear and tear. I had my windows tinted right away so that the light would not fade my seats. When we bought this vehicle my husband picked top of line in the passats so we would not have these issues. It's obvious we shouldn't have bought this vehicle paid way to much money for all the trouble we have had. I would not recommend Kerry VW to my enemies!

Will9173

Aug 14, 2014

One piece of advice..... RUN! Stay away!! go to north land VW! These people will RIP you off!!! They sold me a CPO TDI Jetta, Turns out that it was not a CPO, which they tried and cover up, Had to get a Lawyer to get it registered with VW as a CPO... Just to find out that the car was previously wrecked!!! The horror story doesn't stop here.. I had to take it back to them to get a speaker replaced and a dent taken care of. They burnt a whole in the paint with a buffer and left all the polishing compound on it to try and cover it up. They had my car for a month getting it fixed, when they returned it the paint look like a 5yr old finger painted it. When i confronted them they yelled at me and told me to get out of there dealership "Stealership". You could not pay me to buy another car from ANY KERRY owned stealership. 5 months later and my paint is pealing off and there is a pice of my rocker panel still unpainted

RachelSnyder

Jan 29, 2013

We bought our first BRAND NEW 2012 vw jetta TDI 1.5 months ago. I washed this vehicle for the first time two weeks ago because it was the first time it was nice and sunny out! Took it out to wash it and realized there were milky white spots under the clear coat of the trunk and on the side of my doors. I took it to Maaco and a well known detail shop in lexington, ky. All agreed that it was under the clear coat and it could not be fixed, in their opinion it was a manufacturers defect. SO, I took it to Kerry VW had three different people look at it (one was the manager) and his exact words were "thats not normal, thats a manufacturers paint defect". He then told us to contact VW customer careand report a case, we did that, took pictures, etc. He told us that it had to be handled with them since it was clearly a manufacturers defect. WELL, the regional manager (ERIC) called us after seeing the pictures and hearing the feedback from Kerry VW. HE told us that" they would offer to paint the trunk and we are lucky they are offering that." He also said that " they think it was an environmental issue"....which is clearly wasn't because it would have eaten away at the paint rather than been under the clear coat. Then he said they thought "it was a bad wax job", so which was it VW...in your opinion? I proceeded to tell him that we have everything documented and pictures of the vehicle. You cant see the paint defect in the dark, only direct sunlight, which is why we didnt notice it before. It looks like white leopard print. I told him that we had an attorney, which we do, and he said..."go ahead and do that, we will just push it through loopholes and it will go on forever". What happened was i paid 24,500 for a NEW car, not a defected car, therefore, if VW cares about their customers, my car should be replaced. At the very little.....completely repainted...but then again....I didnt pay for a "repainted car". DO NOT buy a car from this place, or this region of kentucky for that matter. They dont care about helping you, they are rude, and their regional manager could care less about customer car or satisfaction. I pay $450 for a jetta TDI that looks like a black leopard! I will be sure to not drop this. BEWARE