Kia of Bedford reviews

Cindy Gilmore

Sep 16, 2015

I wasn't sure if it was the right time for me to buy a new car because my husband was sort of against it but I thought I would go and look at a new Kia. I met a sales associate named Ewan and he did an excellent job at answering all of my questions as well as being highly knowledgeable about the features in the vehicle. He showed me all of the usual stuff but it was his attention to details which allowed me to learn all of the new technology like power lift gate and smart key with remote start, wow what a car. He kept telling me the Sorento is "next level" and while I'm still not sure what that means, it was his great attitude and professionalism that will have me coming back. Also, because I wasn't sure if I could afford a new car or if I should buy or lease, he had me sit down with the financial guy, Bill. He made this process even better by answering all of my questions without pressure and putting my mind as ease. I couldn't be happier.Cindy Gilmore

Michelle Brown

Sep 8, 2015

Mike was very friendly and he went above and beyond to make sure I was satisfied

Nicole Rode

Sep 8, 2015

Service was awesome. I spoke with the sales man on the phone prior to coming. He had everything ready for me and worked with me to get in a car and a price range I was comfortable with.

Debra Richards-Turopolac

Sep 7, 2015

I took my Kia Soul in for oil change and undercoating. Both were completed in a little over an hour and I was on the road again.

P. GRIFFIN

Sep 7, 2015

We had a very satisfying purchase experience. Thank You!

clegirl

Sep 3, 2015

Before I could look at any of the cars they took my information. I told the dealer what I wanted and he was very polite but he was new so he said he was going to get help from another salesman. I told this other guy exactly what I wanted and he did not listen to me at all. He tried to convince me to get a lease when I had clearly stated that I wanted to buy a used car. I sat inside the store for a while before I even got a glimpse of the inventory. Still no one would show me the used cars I was interested in. I ended up leaving and not returning. The second salesman continues to call and text me about the car.

Author

Aug 28, 2015

Warranty repair was completed satisfactorily. OOOOOOOOOKKKKKKKKKKKK

gerald giardina

Aug 27, 2015

service was fast and excellent was in on time had a wonderful experience

Robert Stephens

Aug 27, 2015

Very satisfied with service performed. It was completed in less time than I was told it would take.

Gladys M. McMickens

Aug 20, 2015

Excellent service from Marti. We loved him. Very attentive and accommodating. I was able to observe his interactions in mentoring and training George.

Annie Daniels

Aug 13, 2015

I bought my Kia in 2013,any time I need to take it in I get wonderful service every time.From my point of view the service is awsome,i will not take my car any where else.

Priscilla A. Barnes

Aug 10, 2015

Never experienced an oil change to be this much fun. The service team and the food were AWESOME. Thank you Kia of Bedford. I give you and your team 5 stars. Keep up the great work! Priscilla Barnes.

Carolyn McKain

Aug 6, 2015

I took my car in for recall repair. They had all the parts needed to make the repairs. Their facility's restrooms were spotless. The waiting room was clean and comfortable. I had at one point got up to walk around the dealership and was approached to see if I needed anything.

Ernestine Evans

Aug 4, 2015

Reggie was Awesome, I would refer family and friends to this dealership, so they can have the experience I recieved.

Paul Jones

Jul 30, 2015

Our Sales Rep was Adam he was very helpful and knew a lot about these cars Kia Optima

verydisappointed

Jul 28, 2015

I went it to purchase a NEW car, the salesperson Tony Dandid, tried to take advantage and write up the sale at a more higher interest rate than agreed, car had ketchup stains, dent on driver door, no fuse panel. Was not able to exchange the vehicle, my paper work was and still is not correct, and they have yet to pay off my trade in to the finance company that had my old car. The General Manager gave his word that this would be taken car of and it has not. The finance company is still taking payments from my account. Driving the exact car that I purchased but NEW as a loaner, have yet to hear from anyone about status of my vehicle. Frustrating to purchase a car and not be able to drive it nor enjoy it!!! This was my 3rd new car sale and this has been the worst ever!!!

Avery and LaVerne Davis

Jul 27, 2015

Everyone was so nice the salesperson and the manager was excellent no rushing and they made it very comfortable for us was very helpful about the car a very relaxing atmosphere to purchase a car. Would recommended customers to them.

Cathryn Valerius

Jul 21, 2015

I am very happy I chose to visit Kia of Bedford when looking to lease another car. The people that work there are very nice. The dealership always looks clean and nice. The service people are terrific. I recommend Kia of Bedford to everyone I know who's looking for a car.

Robin Clay

Jul 19, 2015

I came in for an oil change and that's what I got. I wasn't pressured to fix anything or buy any thing else. I was told I need new tires. Still no pressure.

ronald Kimes (wife--Carol)

Jul 19, 2015

everyone was very nice and the facility was neat and tidy

John Meadows

Jul 14, 2015

After you make a deal. They come back and tell you that you need to pay more or the deal is off.

Ann Shuttera

Jul 13, 2015

I had a very good experience with this dealership. I got in on time for my appointment and was out in no time at all.

david

Jul 12, 2015

The people at the dealership were very helpful and knowledgeable.The work was completed on time.And the staff were very nice !!! Thank You

D

Jul 9, 2015

I had a very nice experience at the dealership. The service department Was quick and made sure I understood what was done andWhat needs to be done for my car in the future. I would recommend this Dealership to friends and family

April Shewmaker

Jul 7, 2015

We dealt with Internet Mike. He was awesome! Showed us everything we wanted to see. I really wanted the backup camera and he made sure we got it.

Bri

Jun 25, 2015

Great service, fast and easy I would recommend to a friend.

Kathy frost

Jun 25, 2015

I really had a great experience from the moment I walked in!! They worked so hard to help me get a car!! I will recommend them to all my friends!!j James Clark and his staff made my experience so pllesent!! I love my new optima!!

Kristina

Jun 20, 2015

Andre gaskin was wonderful and extremely helpful wth this process I appreciate him so much thank you for my new car purchase!

Will/Michelle Speight

Jun 16, 2015

Ewan is the best! Even though I may have worked his nerves he still was very patient with me and provided with what was best for us! I appreciate his help and I know K.O.B will see us again! Will & Michelle Speight

T. Mitchell

Jun 15, 2015

I had my car serviced at Kia of Bedford. The service was timely and the staff were polite, professional and thorough. I was completely satisfied. I would definitely return to them for service.

Jason Harris

Jun 10, 2015

Overall great experience. I have to make it up to 50 characters.

Marvin primes

Jun 9, 2015

Very satisfied with service location was clean, I was a walkin I was seen and helped immediately

Oil Change

Jun 8, 2015

My overall experience with this dealership have been great. In and out everytime. Great Service

Fear

Jun 2, 2015

I drove from Pittsburgh PA to buy a Used Nissan Pathfinder LE from viewing it on their website and drove 2 1/2 hours to find out that it was in fact not an LE, I talked to 3 customer service and one salesman and was also told it was an LE. After talking to a manager I was not compensated for my travel expenses and the salesman Nathan said as I was leaving "good just let them go!" Very poor customer service! I would never go or recommend going to any KIA dealership again!

Lea A

Jun 2, 2015

I have purchased 3 cars from KOB. My sell representative was Milo for each purchase. He is friendly, knowledgeable and he presented me with varies options. He has never uses sales pressure tactics. Milo makes sure you are comfortable with your purchase and the purchase price. He will take time to explain all of your questions without it being an imposition. I have recommended all of my friends and co workers who are looking for cars to purchase them from him. I can not express the impeccable service I received from him and the finance manager. I am relocating and when it comes time to purchase another KIA. I will cross back into Ohio to purchase my car from Milo of KOB because I trust he will continue to do the best for me as a customer

Bob

May 30, 2015

My wife took my Soul I for the Brake light/mechanism recall repair. She also had an oil change while there. The work was done within the time estimated. She then drove the approximately 10 miles home. Within 1/4 mile of home the car started acting up. The car wouldn't drive in anything except 1st gear (standard shift). Within 20 feet of home the car stopped completely. She called the dealership and had to pay for a tow (2 hr wait). By this time it was late afternoon so they arranged for a rental car. The problem was that the new part had failed. This ordeal took up a great deal of my wife's time and caused her to have to cancel an important appointment. Through all of this the service person, Jim Ozello, was calm, supportive, respectful and did everything within his power to mitigate the situation. Great kudos to him! The problem appears to be resolved

Shawn Carr

May 27, 2015

I believe the service department is professional and a class act. I believe the sales team is not professional and told lies to make a sale.

Jane

May 26, 2015

Service was great. Repair was completed quickly. Customer/service representative was friendly and knowledgeable.

shawn driscoll

May 24, 2015

Thanks for such a great car buying experience. my salesperson edwaun was awesome helping speed up the process.

Dave

May 19, 2015

Buying a car is stressful no matter where you. My experience had it's stress, but Kia of Bedford stood behind their promise to make me satisfied, and they did. I am very pleased with the deal that we got for our new Kia Forte. I would go back to buy another Kia.

william zepp

May 19, 2015

The folks at kia of bedford sure know the meaning of service after the sale. They really treat the customer right. They will go out of their way to make sure things are right for you. They have my business now for life.

Lorrie Rohal

May 9, 2015

I have absolutely no complaints with the service at Kia of Bedford. Everything was perfect! Loved that cookie 7 Car wash too. Thanks, Greg Katona and his service crew. Would definitely recommend to everyone.

Parents

May 8, 2015

Thanks for all the help with finding the right car for our daughter! Her car, her payment! LOL Andrew was great to work with

Perriline Houser

May 6, 2015

Very pleased with the service person and the overall experience.

Howard

May 5, 2015

I had a very memorable experience. Everyone was really nice and knowledgeable.

MICHELE VOYZEY

May 5, 2015

IT WAS REALLY GREAT TO SEE MIKE AND ERIC AGAIN. THEY ARE TRULY NICE GUYS.

Service Dept Lacking

May 1, 2015

Brought car in for recall item and was only allowed to schedule this service during limited times they allow for servicing of recall items (no weekends allowed). Also was given a quote for repair of items that were different that items listed as in need of repair by 2 other mechanics. Declined to have service done at Kia and was told I would receive a customer satisfaction survey in the mail. I was never sent a survey even though they have a correct email for me, as evidenced by the emails they send advertising new car offers and encouraging me to trade my car in.

Larry Mark

Apr 25, 2015

The service was quick and efficient and the staff is very friendly.

gerald giardina

Apr 24, 2015

enjoyed the experience everyone was informitive and friendly helped me get through the process quickly

Dennis Markiewicz

Apr 23, 2015

Beford's Kia is the greatest. I have bought 5 Kia's in my life time, and at different dealers. I would have to say they are far the best dealer that I have have dealt with. I have to say they are friendly, quick, and they should be give a "Gold Star" like my dad use to say.

Jacqui

Apr 19, 2015

Always pleasant dealing with service department at KIA of Bedford. Kudos to Eric!!

G. Katz

Apr 15, 2015

Thank you as always for the professional experience.Respectfully,Gary & Kerry Katz

Lawrence Speights & Dynester Bolar-Speights

Apr 15, 2015

The courtesy and knowledge of our sales person was very smooth, helpful and our visit was very timely. Great group of people from salesman to finance. Love my new car!!

Rocco Vendetti

Apr 15, 2015

Everyone was great! Thanks for making me fell like a valued customer and for making the car buying experience easy.

Mike

Apr 14, 2015

Great service! Great customer service! was Overall very pleased! Would recommend to friends and familly!

Patricia Dierkes

Apr 14, 2015

Excellent customer service.Eric in customer service was outstanding and very friendly! I would buy another car there.

Michelle D

Apr 8, 2015

I had a great experience dealing with my salesman he worked very hard to get me the Optimum that I was looking for even thoe I did not get it when I was supposed to, but good things come to those who waite...lol I feel that I got a Great deal for the car. Thank you Edwanda for the patient that you had with me...!!! I will reconmend you to family & friends.Keep it up Kia of Bedford

Debbie

Apr 6, 2015

Very satisfied with the service here at Kia on the Bedford auto mile. They have always gone abouve and beyond

Robert Stephens

Mar 25, 2015

Very good service. Everyone was polite and helpful.

Gloria

Mar 24, 2015

Service was good. Service was completed in the time stated.

S Watson

Mar 22, 2015

Tony Ivery has sold me my last two vehicles. I have always been extremely satisfied with the sales process and ease of getting what I wanted for a reasonable price.

Earlynn

Mar 21, 2015

My overall experience with Kia of Bedford has always been wonderful from the start. I really like the professionalism of the entireStaff, they make you feel very welcome coming right in the door. I rate the staff a whopping 10+

Dan Nelson

Mar 8, 2015

Service was friendly and prompt. Explained in detail the service that was provided. I have been very happy with Kia of Bedford after being introduced to them 7 months ago - our family has purchased three cars there and we have had positive experiences to date with staff and the facility.

Anne M. Dumas

Mar 2, 2015

The first time I visited KOB I was just hoping to find another car to replace my previously owned car. I had my previous vehicle for 15 years. I had no thought about getting a brand new vehicle, but of course I looked at them and took one for a trial drive. when I returned from that drive. the salesman told me I had been approved for the purchase of a vehicle. I thought I can get a used car but It turned out I was getting a 2013 Kia Forte that I test Drove. I loved it and drove it home that day and I wish I had kept it. I now have a 2014 Forte 4Dr. but I find that I like the 5dr Forte better. The people at KOB were and still are very courteous. To be greeted with a smile by new people and a wave and a big smile is from people you met three years ago is awesome. The facility is very clean and comfortable even with the snow, ice and slushy mess of this year the facility is still clean. I love KOB and the service people. Nobody walked around like they were Mr. or Ms. I'm better than you, with the exception of "Hi I work here can I help you." KOB is GREAT. and so is the staff.

Donna

Feb 22, 2015

I was there for a recall. Service was great and very timely.I was in and out to my surprise very quicklyOutstanding Service and very friendly.

H. Fifik

Feb 18, 2015

I brought my car in to have the oil changed while I waited. The service department was quick and efficient!

Tony

Feb 18, 2015

Everything was fine I arrived early and was still seen when drove in counter people were greater and knowledgable answered all of my questions

Carter

Feb 17, 2015

Very nice, informative and personable service representative.

Pam K

Feb 16, 2015

Everyone in the service department was extremely helpful. Service was much quicker than estimated.

Mr. Kenneth W. Jones

Feb 14, 2015

I was contacted for the sunroof recall. While there, I noticed the new KIA SOUL, 2015. I think that i'm going to get it off the show room floor.

Anthony

Feb 2, 2015

Completely satisfied with a new car purchase and I would highly recommend this dealership to others.

Joy Kaufman

Feb 2, 2015

great service car was finished when they predicted it would be.

Eric Miller

Feb 1, 2015

Service was fine. No problems. The only problem I have is with this survey site.

Victoria

Jan 31, 2015

Great experience, friendly salesman and service department is great.

Toni White

Jan 29, 2015

He was very polite and answered by questions. He told me what maintenance service was done. He advised me when I should have my next service.

Tami Jankovic

Jan 28, 2015

I am currently leasing Kia Optima. I had no hassles during my leasing / buying process, and no pressure. All of the staff have been very kind and helpful. The customer service is awesome. They even left cookie in my car on my last visit. It was a very nice touch and very tasty.

Romeo Patterson

Jan 27, 2015

I always enjoy being at Kia of Bedford, they Make the whole experience very pleasant.

Tayana Williams

Jan 27, 2015

My sales person (Nathan Mrowca) was very nice through out the whole process. He was very easy to talk to and seemed to understand my situation. I did not feel judged due to my credit score and I feel that he worked to get me the best deal possible.

Vincent H. Shy

Jan 27, 2015

I find that your establishment, and all of the employees I interacted with were above the professional level.

Briana Prince

Jan 26, 2015

Staff was very friendly and helpful. It seemed that they genuinely cared about my best interest and finding the best fit for me.

David J. Cairns

Jan 26, 2015

Great Service, Great Dealership,Great people and a Great Facilitie.

Keisha pollard

Jan 25, 2015

Went in for an oil change and tire rotation, didn't expect to spend $204 said it was Something was wrong with my breaks which cost $100, the good part was that my Vehicle was still ready in an hour.

Debbie

Jan 23, 2015

Scheduled 1st appt.; they were there & took me atthe scheduled time. Everyone pleasant & courteous. Satisfied,

MRS. CHARLENE KOTOWSKI

Jan 20, 2015

I was in the market for a pre-owned certified vehicle. I had had my eye on the Kia Sportage for quite some time. I had heard of the reputation that Kia of Bedford had and decided to check them out. From the moment I walked into the Dealership, I was acknowledged and asked if they could be of assistance. from my salesman Eduardo to the finance gentleman, Bill and all the nameless others, I was treated with respect and courtesy. They talked with me for quite a while and we all agreed on a great deal for all of us on a great vehicle. I was very pleased and delighted with the whole experience. (they even gave me a Happy Birthday balloon!) I was recently there for a repair to my tire and rim that resulted from a misplaced manhole cover. The service I received was the best I ever had and Greg was very kind and sympathetic to how I was feeling. Overall, Kia of Bedford, I would recommend them to everyone-they are my 'car guys'. Thank you.

Tom C

Jan 19, 2015

Sales and Service have been very friendly and courteous.

Carmen

Jan 18, 2015

Quick service. Clean, bright facility. Nice, welcoming employees.

James Sims

Jan 18, 2015

Great service and on my 2014 optima. The facility is very clean and up to date.

april brostek

Jan 16, 2015

Service I received was excellent. Polite and informative. I did not have to wait long.I was happy when I left.

Gloria Morgan

Jan 5, 2015

I have always had a good experience at KIA of Bedford. Everyone I have come in contact with has been very helpful l enjoy the time spent there. I have been satisfied with each visit.

Lonnie

Jan 5, 2015

Got me right in and explained everything that was done

Linda. Woodard

Dec 24, 2014

Outstanding customer service in the Service Department!

Freddie Duckett

Dec 20, 2014

My experience was a very satisfactory one. The manger Mike Delisi was personal and friendly.

Brenda Joyce Boyd

Dec 16, 2014

Whenever I take my car in to be serviced I am in and out very quickly and the service people are always very courteous and polite. The atmosphere is always clean and well kept. By the time I sit down and have a cup of coffee everything with my car is done.

Lil

Dec 16, 2014

The worst experience I have ever had in buying a car. My advise go somewhere else!!!!

Hannah Andryszczyk

Dec 10, 2014

This was the first time for me ever buying a car. My experience here was amazing and I would recommend going here for a car to anyone.

Michele Holbrook

Dec 4, 2014

Everyone was very nice and friendly but as I waited for the paper work and all that stuff, I noticed that the people sitting there waiting, really looked bored and didn't want to be there. A little more offerings maybe in the beverage area, whether a vending machine or add like a diner where at least they can maybe sit, relax, have a bite to eat... I am sure you all get your share of kids in there too and in my many years at dealers, you will be there AT LEAST 4 hours. Just need to make better time for the customers. Other than that, very nice.

Brian Zoldessy

Nov 30, 2014

Simply but, Jim is one of the best Service Consultants I have ever met. He is knowledgeable, friendly, concise, and explains exactly, step by step, the particular services being performed on your car. He constantly checks in with you while your car is being serviced, and his explanation regarding the Multi-point Inspection after the service on the vehicle has been completed is excellent. He is a pleasure to work with.

Anneloren

Nov 26, 2014

Easy buying process and excellent customer service

Vanessa Ivy

Nov 25, 2014

great service time only problem was I understood that I had 5 free oil changes I was informed that I had 3 oil changes free that had to be taken in the first year I did not have that kinda mileage.

Kim Sillitoe

Nov 24, 2014

Oil change completed. I am very impressed with the customer service that I received. Met expectations and beyond.

Paula Gavlen

Nov 24, 2014

I am pleased with the very courteous staff when I come for my car maintenance needs. But please keep that coffee machine workable! :)

Rich Mach

Nov 21, 2014

Was greeted immediately; arrived 15 minutes earlier than scheduled, but vehicle was serviced straight away, and was complete 15 minutes ahead of schedule.

Mr & Mrs Ryan Pyrtko

Nov 13, 2014

Very satisfied with sales process Tony Ivery Top notch salesman

Quincy Amos

Nov 13, 2014

Friendly environment very pleased w/my service Everytime I visit.......I LOVE my CAR

Odis Campbell

Nov 7, 2014

I am happy about my service. However I don't feel I should have paid 31k for a car without a spare tire. Thanks for dependable and reliable service.

Roger J Scheve

Nov 7, 2014

... Less than 900 miles and its in the shop already... :) AND now it has REMOTE START -YAY.. and they lined up a loaner car so I didn't miss any appointments, And they came in exactly when they said and at the price they said... love love love my KOB! ... Thanks Guys see you in January

Gary and Kerry Katz

Nov 3, 2014

I have two Kias, a Sorrento and an Optima. Eric Livingstone and Tony White have been great and have helped me and my family with out entire experience!

Jacob

Oct 23, 2014

When I walked in to Kia of Bedford, I couldn't believe my eyes. It was like no other car dealership I have ever been in before. The facility is astounding. Everything is clean, organized, and all at your beckon call. After realizing I had stepped foot in the nicest car dealership ever, I was approached by Zack Kraisner. He politely asked if I needed assistance and did not pressure me at all into looking at or test driving random cars I was not interested in. Better yet, he answered all my questions about specific cars I had in mind. He ended up putting me in my dream car. Not only was I completely satisfied with my purchase, but Zack gave me a great deal. I felt, and still feel confident, that I would not have gotten a better deal at any other dealership. I can assure you, if you are looking to buy a new or used car, Kia of Bedford and Mr. Kraisner can and will help you fulfill your needs. Thanks Kia of Bedford and Zack once again!!

Roger J Scheve, RE/MAX Agent

Oct 18, 2014

Came in to look at a used KIA atKOB ... Found a great salesman and finance guy, drove home with a 2015 Optima at 1.9% interest. Fair and Knowledgeable and AWESOME!

Dan

Oct 9, 2014

Everyone was awesome to work with. Great experience and will go back in the future!

elaine

Oct 7, 2014

everyone is so friendly and helpful...and make you feel very special

Machelle Larkin

Oct 6, 2014

A to Z, I had a good experience with this purchase.

briggette scott

Oct 1, 2014

KIA of Bedford , was great . My salesman Milo Williams, did an outstanding job in selling me my new vehicle. I had a KIA 14 years ago and this new model, is much better than, the one I had years ago. I really love the car and will tell my family and friends to buy one .

Ed Morgan

Oct 1, 2014

We have bought 2 new KIA Sorento from KIA of Bedford in the past 12 years. The cars are very reliable and the dealership is top notch. We live about 3 miles away from another KIA dealer but drive about 25 miles to KIA of Bedford because of the excellent sales and service staff.

GREG COOLEY

Aug 23, 2014

I went to Kia of Bedford to Lease a new vehicle. Before even looking at vehicles the sales person asked me for my social security number and I wouldn't give it to him, he walked away and as we were walking out the sales manager Tony Ivery came. We leased the vehicle and traded in ours. 3 weeks into the process I called Kia Finance and they said they had no record of the transaction that I had to call the dealership. So I called and left message after message with Michelle in Finance department. Didn't receive a call back until 4 days later just to be told I had to speak with Bill who NEVER called me back. I had to call Kia Corporate to even get on the phone with someone at Kia of Bedford. Thats when they told me the lease option didn't go through and we would need to purchase the vehicle at $100 more. I told them I was not interested and that I would turn in the Kia and come and get my vehicle back. I made an appointment so it didn't have to take long. I get there they tried with 3 different people to resell me, I told them no for 2hrs. I asked for my car back. To come to find out they lost my title and plates so I couldn't drive the vehicle off the lot. I called the cops and the cops allowed me to take the Kia until they found my plates and registration. That night Kia of Bedford repossessed the vehicle while I was asleep with my child's seat and stroller in it. I was unable to leave out of town because of them... THEY DID EVERYTHING WRONG POSSIBLE AND NOT ONLY AM I LEFT WITHOUT A CAR, I WAS UNABLE TO TAKE VACATION BECAUSE WE DIDN'T HAVE OUR CAR SEAT!!! WORST CAR EXPERIENCE... I WILL BE SUING THEM AND PLACING IT ALL OVER INTERNET!!! THEY ARE SCAM ARTISTS!!!

a Prospective Customer

Aug 14, 2014

They hustled us in every way possible. They did not listen to what our needs were or what we were looking for in a car. They sat us down and asked for our drivers license. The ruse being that they wanted to copy the information into their data base. The sales person to the license into another room. I do not know what he did with it. . We kept asking questions , but were response was going to other directions without answering any questions. Being fed up, we asked for the manager and asked that all the information collected from us be destroyed and that we be removed from the system. We, that DID NOT happen. We received a letter a few weeks later thanking us for our "recent application to us for vehicle financing" and that additional information was needed. We DID NOT complete any application. The staff at KIA of Bedford was /s trying to dupe us.

hvo

Aug 10, 2014

This was the worst customer service I have ever seen. As soon as you walk in the door they ask you how much money do you have they make you sit for hours while there doing nothing.. I wouldn't send my worst enemy. Here...Awful...

frustrated buyer

Aug 7, 2014

TERRIBLE is the only word that can describe this dealership. Even spoke to the manager and he made it seem that it was my fault that no information was posted on the web about a particular used car. Manager took my name and number and promised to return call with information, but never a return call. After two days, I see the car on web for $1,000.00 MORE and still no information about it....what a scam....don't waste your time with this dealer....I guess they don't need to sell cars...wonder if the owner knows what is going on...because they sure are loosing internet based customers who are willing to travel and purchase if they could only obtain SOME information.

Stef

Jul 25, 2014

I obtained car and pricing information online and confirmed pricing, make, model, features of the vehicle prior to going to dealership as they are located 1.5 hours away. I printed up the estimate info and spoke with Lauren who confirmed all the details. Of course, when I got there it was not the same pricing. Allen and Mike tried to tell me something different until I showed them the on-line pricing I printed. Then they tried to say that Lauren was 'in training' and that price that I got from their website was for a different model and didn't include tax/title...blah,blah,blah. Liars!! Not my first rodeo!!

Linda Phillips

Apr 15, 2014

The new facility is very big and super clean. Very easy and fast with locating the vehicle you want to see. This was my first time buying a car and the salesman, Zack Kraisner, greeted me with a friendly approach but did not force me into anything (like most salesmen do). He was very understanding with my financial situation and made sure the payments were in my ballpark of what I could pay. Negotiating on the price was easier than I could have ever imagined; he gave me an incredible deal. My experience was excellent and I would definitely recommend people to buy/lease cars from here; especially first time buyers! My salesman was, Zack Kraisner. (216)538-9798 He was so helpful, funny, and easy to talk with!

KristinB

Jan 7, 2014

Worst dealership I have ever stepped foot in. I will never make the mistake of buying a vehicle from them again. Completely unprofessional and foul staff & management. I'm not a huge fan of car shopping anyway but they really put it over the edge. Don't waste your time & especially your money.

Denny and Kathy M.

Nov 30, 2013

We recently bought a 2014 Kia Soul and Kim Young was great to work with. We would recommend anyone buying a car there to see Kim. No pressure, very nice, and an overall good car buying experience. Keep up the good work Kim! Denny and Kathy M. of Bedford

Dale Cook

Nov 19, 2013

They were very nice on the phone, but I decided not to drive that far to see that car.

disappointed customer

Nov 9, 2013

I dropped my car off for repairs2 weeks ago. the warranty they had me purchase covers nothing and they don't know what's wrong with my car but is doing all this work and charging me for it. Had I known this was going to be the case I never would have taken my car there. I am purchasing rentals in order to get to and from work because I cannot get a loaner car from them. On top of kia doing work on my car, which was basically an $800 tune up, they sent my car to Suzuki to work on because they couldnt find out what was wrong, but did work on my car for no apparent reason.

Ciera Thompson

Oct 20, 2013

I was goin to kia of bedfors to buy my first car by myself the car salesman kim young was really nice and worked with me. He made the sure I had a nice woek dependable vehicle. I was offered a 2007 Chrysler Sebring and it was so nice with good mileage. I also purchased the car at a great affordable amount. I would recommend everyone to go out the automile kia of bedford

abused

Sep 17, 2013

lets just say, its like the 70s there. no one cares about you after you drive off the lot. they added a 2000.00 plus service contract to my deal after repeatedly tell her no extras. it only took 23 phone calls and you ready for this 108 days to fix almost, two more calls argue with 2 people to get my 130.00 in taxes return. out of 40 yrs no one has tried to nail me for those stupid add ons. I never buy there again, watch your self there.

Applefamily

Sep 4, 2013

Milo at Kia of Bedford was amazing. He spent 7 hours with us Saturday while we looked for a safe reliable car. We have a tight budget and not the greatest credit and Milo did not make us feel bad about it at all. We ended up with a newer very low milage car at a payment we can afford. He let us test drive 5-6 vehicles before we found the one we ended up with. He stayed 2 hours past closing to help us finish up with everything. I can not say enough about Milo or Kia of Bedford. I will be going back next time we purchase a vehicle and hoping Milo is still there!

drew s

Jun 18, 2013

Tested car from park lot to dealership around coroner. Not allowed to go to Highway. Big Will was sales man , All good with car no problem,Didn't make it to highway chek engine kicked on. Sun roof leaking , Seal around windshield to fall out. Run from this place. Made appt to back in 2 week to service. After 2 weeks no appt no service was provided.... RUN from this place...............

Gotagreatkiaatspitzer

Mar 26, 2013

I was very excited to get a Kia Soul! I went to Kia of Bedford because they had one I had seen online. It was late on a Sunday, they had told me a certain monthly payment for 60 months and I signed a buyers agreement saying no amounts would change and I was to go back on Tuesday and follow up with the final paperwork. I went back on Tuesday only to find that while reading the paper work my loan went from 60 months to 75 months after they had kept me waiting for over 2 1/2 hours. After the fact they refused to give the deal we had originally worked out, so I left. Now 2 months later I received yet another letter from a bank saying they had run my credit 4 days prior. They ran my credit so much that it went down 94 points. They were rude, made the buying experience horrible, wasted a day of work for me, and 7 hours of that day sitting and waiting.

J Williams

Mar 18, 2013

I purchased my Kia Optima on March 6, 2013. My Sales Representative, Tony Ivery was wonderful and very courteous when assisting me. Tony's customer service was outstanding and he was very knowledgeable about the features of the vehicle and was patient in going over the paperwork with me while explaining every detail thoroughly. This is my first time purchasing a vehicle from the Kia dealership but Tony made the transition smoothly for me. Tony is an AWESOME Sales Representative and because of his great and prompt customer service with a smile that is why I was so excited about completing my purchase.

Jim W

Mar 2, 2013

My wife and I purchased a new Kia Sportage a few days ago. It is a great car. When we came in, Marty Winick quickly found the car we were looking for and got us set up for a test drive. We got a great deal on our trade in, and Marty and Kim Young made sure the deal closed quickly and according to the terms they had earlier laid out. They also worked hard to get us great financing. Love those guys almost (!) as much as the car. My wife and I look forward to seeing them when we bring the car in for service and thanking them again.

George & Kelly

Feb 21, 2013

Kim Young rocks the house, from the moment we walked in to when we drove away with our new Kia, Kim walked us thru the entire process. We were shopping with our two young children and Kim was very paitent with them and made the process very easy! Scott was very helpful with completing the loan application. Linda topped the night off with laughs while we signed the papers! Thanks Kia of Bedford, George, Kelly & our 2 crazy kids!

soccor grandma

Nov 15, 2012

Overall experience with this dealership i would rate excellent. we purchased a used car and there was a minor problem with getting the title. this dealership went above and beyond to remedy this problem. they provided us with a car after they became aware of the problem and when the problem was solved successfully they also purchased my new license tags. thank you!

Jason B.

Oct 12, 2012

I purchased a vehicle from Kia yesterday and I wanted to let you know about my experience. I submitted a pre-approval credit application online earlier in the week. Within minutes, Regina from Kia had contacted me. Regina scheduled an appointment for me to meet with one of your sales representatives. She was very professional and diligent. When I arrived for my appointment, my salesperson Tony was already prepared for my visit. Tony was extremely friendly and knowledgeable. My credit situation was not the greatest, however Tony and the finance team was able to provide options to me. Tony walked me through the financing process and made it easy for me to understand. We then went on a test drive. During the test drive, Tony explained several features that the vehicle had. He answered all of my questions honestly and straight-forwardly. We then returned from the test drive and we agreed to the terms of the pricing and financing. A member of the finance team (whose name I cannot recall) verified all of my information. She then prepared all of the necessary loan and purchase documentsquickly. Once the documents were ready to be signed, another member of the finance team (whose name I cannot recall) met with me to finalize the deal. He explained each document thoroughly and with confidence. He was able to answer all of my questions. He had a great personality and was fun to talk to. My new car was cleaned and detailed, and was ready and waiting for me as I finalized the paperwork. I drove home in my new car in less than three hours of my arrival to the dealership. I had a great experience with Team KOB, and I thank you for your perfected service. I will definitely recommend Kia of Bedford to all of my friends and family. Best regards, Jason B. Lyndhurst, Ohio

Respect all and fear none!!

Sep 14, 2012

CUSTOMER SERVICE WAS FINE HOWEVER, I HAD CHALLENGED CREDIT AND THEY TRIED TO SELL ME A HORRIBLE AUCTION VEHICLE THAT WAS DIRTY , STINKY AND HAD BEEN IN AN ACCIDENT FOR311 A MONTH NOT THE BETTER DEAL ON THE LOT THAT WAS ONLY 600$$ MORE ON THE LOAN, I HAVE NEVER BEEN TREATED THIS WAY REGUARDING VEHICLE SELECTION WALK AWAY FOLKS IF THEY DRIVE YOU OVER TO THEIR DEAL OR AUCTION LOT RUN.... REMEMBER YOU HAVE A RIGHT TO CHOOSE THE CAR YOU WOULD LIKE TO PURCHASE NOT THE DEALER, PRINT OUT PRICES OF VEHICLES AND BRING THEM WITH YOU BECAUSE WHEN YOU GET THERE THEY WILL ACT AS IF THEY DON'T KNOW THE PRICE SO DO THE WORK FOR THEM SO YOU CAN AVOID THE DOUBLE TALK....

Uglygizmo

Aug 17, 2012

Nice nature stone floor. Noone spoke to us while we were here.

New Car Buyer

Aug 13, 2012

Don't come shoping here if you're a woman. They will try to take advantage of you if you shop without a man. Robert, Tony, and Eddie were very disrespectful and I will never shop here again!

Monica

Jul 21, 2012

Excellent , I am a returning customer. Got a great deal on trade in. Would return back to this dealership for another car purchase

Derrick

Jun 27, 2012

I like KIA. I'm here to shop for a car for me and my family and so far I've been treated good and fair.

Dede fair

Jun 23, 2012

Costumer service was great. Walking out with a car today!