Kia of Chattanooga reviews

MJCostner

Oct 12, 2016

I had a fantastic experience at Kia of Chattanooga! I was treated kindly by everyone I dealt with. David found me the perfect car and Clyde gave me a great deal! I would recommend anyone go to see them if they are looking for a new or used car.

Dawn H.

Oct 6, 2016

In and out in 3 hours with a new car. Eddie was very helpful and got me what I wanted at a price I could afford.

rowdycow1

Oct 1, 2016

Loved our experience buying the Kia Soul! Ever have a salesman say, "I want to do what ever we need to do to get you in the car you want?" Well, he did that, and then some. Ricky walked us through every tiny thing about the amenities of the Soul, from safety features to syncing phones for hands free operation. He and Brandon even went to pick up our vehicle for the trade-in, as we had been talking to another dealership for way too long that day. Our teens weren't invisible to him either. When they had questions, he answered those. He focused on all our family, and we all really enjoyed our time there. The money side of things, which I hate, and my husband handles because that's his gig, went well also. Ricky and the Kia Chattanooga team honored what we asked for on trade in, and he won us with that desire to make us happy customers. We are indeed, happy customers! On behalf of the entire Prince family, and our newest addition, Malachi the Soul, thanks Ricky Burnette!

Norm

Sep 14, 2016

Perfect. Helpful. Courteous. Knowledge. Friendly. Efficient

Dee Stoll

Sep 13, 2016

I have never been treated with such respect as I was here. They made sure I was able to get what I wanted and went out of their way to make sure I was happy.

Patrick F. McWhirter

Sep 11, 2016

Overall, I had a very good experience shopping and purchasing here,; the staff worked real hard in trying to get my car payments within an affordable range.

Dmorgan127

Aug 29, 2016

After I drove all the way to Chattanooga I was given a run down and everything on how there was no way I could purchase a 2016 Kia Soul. After the frustration of having tried with Kia of Cleveland, of which I left a proper review. I was out raged by what this gentlemen, Brandon Morgan, fraudulently told me. He told me that he was an e-sales manager and a big deal there, that he didn't have a quota and sales were not important for him so he would "cut me a better deal" than a sales resprentative. As I've seen on here, his title is "sales" only. It made sense though after my experience with Kia of Cleveland when he said that the two are owned by the same franchise owner. Since any and every other car dealer I have talked with has at least tried to help me, it makes no sense to me why these two dealerships in the friendly south refuse to. I've gotten assistance from dealers all over the surrounding area and would much rather give any of them my money once a deal arrives for me.

Karen Reece

Aug 28, 2016

I had a wreck and I drive for home health and my car was totalled. I was unsure of their type of car I wanted so I did a lot of searching on the internet to get an idea of what I wanted. I looked at Kia of Chattanooga and was approached by Dave Wilson, he was very nice and not pushy at all. I told him what I wanted and needed for my work and he showed me several small suv categories. I found a Kia Sportage 2017 but due to some credit issues did not expect to get anything like that or at least one with 50,000+ miles. I filled out the online application because they can look at 30 lenders instead of my back for one lender. I was needing a car and did not have a lot of time to look. I received a call from Dave Willson the next morning saying that he had spoken with Clyde Dempsey the finance officer and him told Dave to tell me we will do anything to get you in the car today and would accept a lower down payment from 2500 to just 1500 and would hold the check until I got paid and could come take the car home today. I was so surprised regarding the efficiency of the company and Dave and . Dave never was pushy and he answered all my questions if he did not know the answer he found out for me. I did not at any time feel that I needed a man with me to buy the car. I got a Kia Sportage LX 2017 new model with only 12 miles on it and drove it home that day, and could not be more pleased with the car and the experience. I would highly recommend going to Kia especially the woman. It is women friendly. that should be their new slogan.

CRYSTAL D MCCARTNEY

Aug 26, 2016

Hank was very friendly and courteous. I went to Kia because of the deal that was advertised on the radio. What I wanted was not in stick but something caught my eye on the corner of the lot. Turns out it was a manager's special. Hank immediately got all of the information for me. He answered all of my questions and did not over sell the car just to make a sale. I highly recommend him to anyone looking at Kia of Chattanooga. THANKS HANK!!

anaguera/1969

Aug 24, 2016

ellos me ayudaron a tener un carro nuevo y entendieron mis necesidades fueron muy comprensiboss y me dejarton muy contenta gracias a ellos tengomcarro nuevo

Kevin Coyner

Aug 20, 2016

I had spent several weeks looking around at different dealerships to find a car within my budget. I went into Kia of Chattanooga and the salesman said he didn't have anything right then, but would if I could come back at the end of the week. My only complaint, which is partially my fault, is that the payments were more than I was expecting. I assumed I would only be shown cars within the budget I gave the salesperson. The finance process was so rushed I never saw what my payments were until i left the dealership and read the paperwork. Like I said, this was partially my fault for not reading everything but I was simply told to sign here, and here, and here... I'm very happy with my car and am glad I bought it. There was an after purchase promise from the salesman due to the confusion of the monthly payments, which was not fulfilled.

Go Dawgs!

Aug 16, 2016

We saw the car that we wanted on the Internet. When we arrived, we were told by a salesman that a trailer hitch had been added to the car that we were interested in and that the price would be about $1,200 more than what was listed. We had also not been told that the car was being used as a demo. Wade Ledford took over and went the extra mile to provide quality customer service. Without him, there would have been no deal. He's the best!

Happy Customer

Aug 10, 2016

They were very helpful in locating exactly what I was looking for in a Kia Optima. My salesman, Tim, did an excellent job. Even the finance department went over everything & didn't throw in "hidden fees". Best experience I've had at buying a vehicle. Highly recommend them!

HUMBERGER HANS

Aug 10, 2016

HANK BROWN TOOK HIS TIME AND MADE SURE WE FOUND THE CAR TO MEET OUR NEEDS. KIA PROVIDED REFRESHMENTS DURING THE ENTIRE PROCESS. EVERYONE (ALL THE STAFF) SAID HELLO AND MADE US FEEL LIKE THE MOST IMPORTANT PEOPLE IN WORLD. SEVERAL COUPLES HAD CRYING CHILDREN, AND I DID NOT HEARD ONE UNKIND WORD SAID ABOUT THE BEHAVIOR. THE STAFF JUST GOT UP AND ASSISTED THE FAMILY TO MAKE THEIR EXPERIENCE AS GOOD AS MINE. THE FINANCE PEOPLE SHOPPED FOR THE BEST RATES AND WE WERE NEVER PRESSURED TO BUY ANYTHING.

jessemcclurejr

Aug 8, 2016

This was my first time buying a new car. Hank helped me every step of the way. He did everything he could to get me into a new car. The whole experience was great and I am enjoying my new car. I will definately go back to him for any future car purchases, I would highly reccomend him to anyone!

Christina Cummings

Aug 5, 2016

I spent the whole day car shopping at buy here pay here places for my daughter, one place wanted 300 a month for a car that the power windows didn't work the rear view window was barely hanging on. The passenger door didn't unlock. I called my mother in law and she said let's go to kia forget this place. Kia gave my daughter a brand new 2016 kia rio. David was so nice and kind, even tho at first I was not, I came in hot upset and defeated. He was very nice and made us laugh. He made my daughter's dream come true and answered a moms prayer. My daughter is in a safe, new vehicle!! Her payments are extremely affordable and she only had 500 to put down. If I can give anyone advice go to kia. I didn't think she could get approved and thought she needed way more to put down. I'm so very thankful we went to kia! THANK YOU VERY MUCH!!! :)

DelendaR

Aug 2, 2016

I was overwhelmed by the outstanding service I received from Kia of Chattanooga. The entire staff were kind and very accommodating. My Soul was washed and waiting for me to drive it back to Jonesboro, Ga. Yes I did make the drive, but the service I received could not be matched anywhere!!! Thank you so much and you will have all my business!!

KTTaylor

Jul 12, 2016

This is the 2nd new car we have purchased from Kia of Chattanooga. We love our experiences and the staff ! The staff at Kia of Chattanooga makes car buying so much easier ! Our salesman David Wilson is very kind and considerate and was a pleasure to work with !!

MEaster0975

Jul 12, 2016

Best dealer that I have worked with. Awesome costumer service. Friendly and smooth service. By far the best salesman that I have experienced. I would recommend this dealership and salesman to my friends.

bibbiepie

Jun 30, 2016

I have bought a lot of cars in the past and have never been treated as well as I was treated by KIA of Chattanooga. My Dealer was David Wilson. I am recommending him to all the people I know who are looking for a great salesperson. Thank You David!!!

Kmiller424

Jun 29, 2016

Mr. Henry Brown was fantastic. He was helpful, found us something that fit us and our budget. He wasn't pushy just let us brows and decide if it was the right choice for us. It was definitely the right choice. Thank you Mr. Hank and Kia !!!

butterfly

Jun 21, 2016

I recently bought a car from Kia of Chattanooga. I was greeted quickly and treated great. Hank Brown was the person who helped me pick out a car that I really liked. He was kind and considerate.I also dealt with Brian Duke. He was very helpful nalso. I would definitely give them both a big 10!

AikensDylan

Jun 13, 2016

Hank Brown was incredibly helpful in this entire process. He answered every question I had and complied with every request that I gave him. I would certainly reccomend using him if you're looking for a new car!

Heather LaVine

Jun 6, 2016

We bought a beautiful new Sedona with Hank's knowledgeable and friendly assistance. Thank you, Hank, for making our day brighter and Brian for the finance help! The entire dealership staff was friendly and our experience was great!

kia deloris2017

Jun 6, 2016

Kia of Chattanooga was happy to see me and immediately started helping me find a vehicle to suit my needs and the price range I needed. My salesman, David was very considerate of what I wanted, I didn't feel pressured, he worked hard on my behalf to get me the car I wanted. He was very detailed in all the features of the different vehicles. He was outstanding! I am recommending him to all my friends and co-workers. BEST EXPERIENCE I EVER HAD.

Aflorence13

May 27, 2016

I bought my second Kia from this place and I'm just as happy when I bought my first one. Hank was very helpful and mindful of what car needs I wanted and looked for. He knew what he was talking about and for that, I thank you Hank and Kia of Chattanooga.

kcrump97

Apr 28, 2016

They were very helpful, and SUPER nice. I would recommend them to anyone! I got a very nice price, and a beautiful new 2016 Kia Forte.

kcrump97

Apr 28, 2016

They were very helpful, and SUPER nice. I would recommend them to anyone! I got a very nice price, and a beautiful new 2016 Kia Forte.

Jason and Chanda Begley

Apr 27, 2016

Thank you Hank Brown for being helpful and patient with us. We are enjoying our new car!

Devybaby01

Apr 23, 2016

Highly recommend Hank Brown at Kia of Chattanooga ,amazing Service, love my new car and the deal I got with Kia of Chattanooga go today you won't regret it

Joe Fryar

Apr 23, 2016

Second minivan purchased from Kia of Chattanooga, and as the first time an overall great car dealer experience! Professional and friendly, unbeatable combination as always!

SJS

Apr 11, 2016

I wasn't expecting to purchase, just look and talk. I saw a SUV online that I thought would be good for me, pre-owned, not a lot of miles, and in my price range. My sister and I drove up from Chattanooga, we parked and immediately Lawrence comes over and takes me right to the vehicle. He gave me info on that SUV and a couple of others, next he got the keys and then off for a test drive. It went well. We get back and everything went fast but smoothly from there. At this point I'm still just seeing what they have to say and not ready, but after talking to Andy and getting the payments I was looking for, it was a good deal and decided to go ahead and purchase. I was in need of a vehicle and I truly believe this was meant for me. The whole process was smooth and they were very nice to work with. So if you are in need, go check them out!

Nikki/ Justin Morgan

Apr 7, 2016

I just want to say I been to several dealership's in the area and this onee just topped them all. As soon as we pulled in a member by the name of David Wilson met us as I was getting out of the car. He asked what we were looking for and what we were interested in. We told him what we wanted with specifications of three rows, lots of room because we are plus size parents. And have three daughters and they range frrom 15 to 3 and have several nieces we have alot and wanted things with there likes. Now there was alot of factors and I was expecting to get problems like the others but David was on it. He started with kia, s but ended up getting us a Dodge Journey. Every body was very friendly and semmed like the whole staff of the company was up and working uust to make sure our needs were met and we didn, t leave without the best deal and best car they could find. And sure enough they did. Also myfamily is very christian people and found out that every one theree was also. And presented themselves as professionals and Christians also. I would recomend them to every one I meet from nowon and I'm sure they will be the only ones I buy from now on......

Thughes14

Mar 28, 2016

Extravagant service would recommend to anyone will work with you in any circumstance you are in! Lee and hark are the best be sure to come see them will never go anyone else!!

Thughes14

Mar 28, 2016

Extravagant service would recommend to anyone will work with you in any circumstance you are in! Lee and hark are the best be sure to come see them will never go anyone else!!

jadams11257

Mar 27, 2016

Tommy Roberts is a great sales rep. the best!!!! and when you have issues he will go to bat for you. There are not many sales people out there like tommy!!! god bless you !!!! you are the best!!!!!

anita Brandenburg

Mar 15, 2016

Great experience buying a third car from Hank. He makes it easy!! Hank is very professional but also very welcoming. Every one we dealt with at Kia were great1

john barrett

Mar 12, 2016

I honestly dreaded the idea of purchasing a new car, but the experience couldn't have been better! April Blackburn greeted me at the door and from there i was priority number one! She and Clyde Dempsey helped me choose the right car for me at a great price! I would recommend April Clyde and the Kia of Chattanooga team to anyone!

Conlyk

Mar 7, 2016

Jim Keith and Brian Duke helped me out so much! It was extremely easy to get exactly what I was looking for at a great price. Thank you so much Jim and Brian. Kia of Chattanooga is amazing!!!

Conlyk

Mar 7, 2016

Jim Keith and Brian Duke helped me out so much! It was extremely easy to get exactly what I was looking for at a great price. Thank you so much Jim and Brian. Kia of Chattanooga is amazing!!!

Sandy67

Mar 3, 2016

Had an Awesome experience didn't feel strange or out of place there, wasn't pushed into anything I didn't want friendly and welcome environment!

Tsmith0417

Feb 29, 2016

Went to kia of chattanooga to purchase a vehicle . Staff was very helpful and did a great job to get us into a car . Was very pleased with our sales person April Blackburn she is very out going and a caring person . I would use April again to buy a car from . She did everything she could to get us a new car . Tammy

JL Scott

Feb 27, 2016

April did an excellent job, none of the typical games were played like at so many other dealers. She answered any and all questions while being kind and courteous. Never once were we ever pushed or pressured to make the deal. Plenty of amenities at the dealership and a friendly atmosphere as well. Matt did incredible explaining all of our options for financing as well as additional warranties and service options. All of this while being patient with our 18 month old running amuck.

2015 Kia Sorento

Feb 26, 2016

Thanks to Hank, the buying process was made easy and painless, There not like the other dealerships I've experienced with pushy salesman! I'd highly recommend thesey guys at Kia. Thanks again Hank!

Monte

Feb 25, 2016

This was our second vehicle from Kia of Chattanooga, and the second from Hank. Very friendly and helpful, I highly recommend going to see Hank for all your needs.

Monte

Feb 24, 2016

This was our second vehicle from Kia of Chattanooga, and the second from Hank. Very friendly and helpful, I highly recommend going to see Hank for all your needs.

gijane62174

Feb 20, 2016

Wow it sure was a long day but made new friends at kia of Chattanooga while they worked every magic trick they could to get me in a new car. Thank you so much April Blackburn, Tim Kesler and Brian for all the hard work. I will diffently be sending my friends and family to see you. I love you guys.

John Green

Feb 3, 2016

All of the staff were kind and courtious and very helpful.All questions answered.highly recommend.saved me money and I like that.I will tell all my friends.

TPayne

Feb 2, 2016

Greeted with a warm smile by Kenneth Burke. Experience was comfortable and easy! Definitely would recommend him. He took care of my daughter and I. Selfless salesman equals happy customer!!! Great Job!!!

Trpayne242

Feb 2, 2016

Greeted with a warm smile by Kenneth Burke. Experience was comfortable and easy! Definitely would recommend him. He took care of my daughter and I. Selfless salesman equals happy customer!!! Great Job!!!

Amika633

Jan 31, 2016

I honestly had decided against financing a new vehicle bc of the hassle.. Thankfully Wade Ledford was persistent in calling me. Encouraging me and actually got an approval for me while I was at work! I couldn't believe. What Wade couldn't quite make happen Mr. Brian Duke did. I am thoroughly impressed and will highly recommend them all anytime I am asked about a vehicle for purchase.

Crystaloptima2015

Jan 27, 2016

April at Kia of Chattanooga turned a very gloomy day into a bright and shiny day... Thank you so much for helping me with my car buying experience

Crystal optima 15

Jan 26, 2016

April at Kia of Chattanooga turned a very gloomy day into a bright and shiny day... Thank you so much for helping me with my car buying experience

Ahale916

Jan 19, 2016

We spent the majority of the weekend searching for a car. We visited several different dealerships from Ringgold, GA to Cleveland, TN and had several high pressure, pushy sales experiences before landing at Kia of Chattanooga and meeting up with Hank Brown. He was informative and allowed us to enjoy the purchasing experience. Ask for Hank! Honest and kind!

Blakers76

Jan 15, 2016

I was in an accident back in October of 2015. My Nissian Rouge was totaled which I purchased from Kia of Chattanooga 6 months prior. After being out of commission for 3 months I had time to do some research for the new vechile my wife and I were going to purchase. I looked at several dealers and several models of cars online, gave my info, and dealers called me. But my wife and I couldn't get to the dealership to actually look at the cars, bc of her busy work schedule. I saw a Kia Soul for a great price and they offered a $500 off coupon on any new or used car from their website. I clicked save this car and received an email early the next morning. I spoke with Allie on internet sales, she asked if I could come in and see the car. I told her that I couldn't get there because I didn't have a ride. She offered to send somebody to pick me up and drive me to the dealership to see the car. Less than 10mins later I got a call from Brandon, I gave him my address, and he said he was on his way. 30mins later Brandon was at my apartment complex with a newer Soul bc the one I was interested in was getting touched up. We got to the dealership, he brought out the Soul, and we drove around gave it a real world test drive. Brandon was super friendly and easy to talk to. My wife was shocked I called her and said they picked me up. I fell in love with the Soul, and the dealership honored our $500 off coupon. Brandon dropped me off at my apartment told him I was interested and I gave him a check to hold the hold the Soul. Told my wife about it and we went to the dealership the next day to pick it up. She loved Brandon as well, the financing process was easy and didn't take long. The staff was friendly as well. We soon later drove off the lot with our new to us 2013 Soul. Kia of Chattanooga had the best prices, customer service, and a solid selection. Seriously who else would pick you up at your house to help make the car shopping experience easier. Kia of Chattanooga does. We will go back.

beans94

Jan 12, 2016

This was an amazing first car buying experience. Patrick was so helpful and looked out for our best interest. I absolutely love my new car and the service that was provided to me. Thank you so much!

Jrg83

Jan 12, 2016

I would highly recommend to any of my friends or family to go to this dealership and buy a car. I was taken care of in the car buying process from start to finish and I couldn't be happier with my overall experience. From the moment I walked in I was welcomed by a gentleman by the name of Patrick who ended up being able to walk me through the process effortlessly. Everyone involved went above and beyond to help me get into a new car.

cmason01

Jan 9, 2016

went above and beyond to work with us. April Blackburn was great to work with. very patient and honest from the beginning. took the time to make sure we understood everything and was not pushy at all.

kgray72

Jan 6, 2016

Hank was a great, he was a pleasure when considering our decision to purchase our vehicle, no pressure at all, the whole Kia team was very helpful and knowledgeable. Taft was also a very informative and such a great help.

Karl Schneller

Jan 5, 2016

I purchased a 2013 Kia Soul + to replace my former vehicle. I could not afford a lot of features at the time and I got a great deal on a Plus model with a manual transmission. I enjoyed driving it for three years, but, at the age, I got tired of shifting when stuck in traffic on the interstate. Whenever I would come in for an oil change, Kenneth Burke would greet me with a smile and ask if it was time for an upgrade. I had told him what I wanted in my next car and he kept an eye out for one that matched my desire. Last week, when I came in for another oil change, he greeted me and told me that they just got in a certified pre-owned 2015 Soul with only 6500 miles on it and it included about every option available including keyless start, panoramic sunroof, Infinity sound system with navigation, cooled and heated leather seats and steering wheel. Best off, it was clear white just like my 2013 Kia Soul. I test drove the vehicle and fell in love with it. Kenneth Burke is a great salesman who surely kept his word. I'm sure I'll be back when it comes time to trade again. Thanks Kia of Chattanooga!

SMDH

Jan 1, 2016

Had my oil changed there yesterday, by the time I got home most of the oil had leaked out. they are closed until Monday! Now what!

cparton5

Dec 27, 2015

I am so pleased with the staff at Kia of Chattanooga. This was my first time purchasing a brand new vehicle, and I would gladly purchase from them again! I would recommend this dealer to everyone; Wade Ledford is an amazing salesman!

JessB

Dec 23, 2015

They found the perfect car for me and got my payments perfect. I won't shop anywhere else. Jim was my salesman and he was amazing. Brian in finance can do wonders!!

Kauffmans2015

Dec 17, 2015

Kia of Chattanooga went above and beyond to help us find a vehicle for our expanding family! We were greeted and helped by the friendly Hank and then met April who we had worked with online. April was friendly, knowledgable, and courteous. We left with our first SUV for our first baby!

Jmblanks07

Dec 12, 2015

Everyone at Kia was so helpful and were geniunley interested in helping me get the best deal on the car i wanted! Apil and Wade were so extremely helpful and considerate of my needs and budget.

Mr.Fleming

Dec 12, 2015

I have dealt with several dealerships over the years and even used to sell cars myself but this experience was like any other my salesman jim was very knowledgeable as well as personable he never once gave me the "typical car salesman" vibe of trying force me into a sale instead he took his time to find out what I wanted and never push me into terms of the sale that I wasn't comfortable with it was an experience like no other and would highly recommend him to anyone in the market for a new or used car

TheAngers

Dec 2, 2015

Our visit to the dealership started out rocky because we didn't know a salesman to help us with our purchase. Hank stepped right up and walked us through the process of finding a used vehicle for our 16 yr old daughter, which was difficult given our budget and mileage desires of a used car. The process was painless and professional and he even bought us a coke. Great salesman, we will recommend him to friends.

soonersdaisymae

Nov 24, 2015

Kenneth was very professional and put me at ease. I traded a car in and he listened and picked out a car for me to try. Its the one I bought.

bethh

Nov 22, 2015

Kia of Chattanooga makes car buying an easy experience. Our salespeople were so helpful. kind and made sure we got the car we were looking for. Overall a great experience. The next time I need a car, I will buy from Kia of Chattanooga again.

glad

Nov 20, 2015

Our salesman, very businesslike, helped us from the time we arrived. Knowing what we were looking for, he showed us several cars and gave a brief description of each. The color of the one we wanted was not on the lot. He stated he would put a search on for it, and before the evening was over he called and stated he had found what we wanted. We went back to dealership the next day, viewed the car with him describing all it's features, and made the purchase.

Stringer14

Nov 15, 2015

Shaun Martin was awesome! My entire experience from dealing with Brad Williamson in internet sales to dealing with Shaun Martin and the whole team was professional and I felt welcomed from the moment I stepped inside the dealership. My vehicle I was driving had a coil pack go out in it the morning I went to trade. Brad told me he would help me find a new one at a reasonable price even if I didn't decide to trade!! They actually do want to help people out, it's not just a line they give you. If you want the perfect vehicle fit for you, go see Shaun Martin!

Optima-stic

Nov 12, 2015

We were unfortunate to have to let go of our previous Optima because of engine trouble, however we were fortunate to have such great service from Hank. Even though we were down about our situation (not wanting to let go of our previous Optima) Hank helped us feel like family. He answered all our questions, let us test drive different models, and helped us find the perfect replacement. He stayed after hours to gas up our new ride. Hank is a blessing to be able to work with.

zosma

Nov 10, 2015

Kenneth Burke made our purchase easy and as stress free as possible. I cant say enough about how happy we are with out purchase and the customer service we received. A+ Kia of Chattanooga!

Grandma Susan

Nov 9, 2015

I was in love with my 2006 Kia Optima but I wanted newer technology so I had been researching cars for over a year. Kenneth Burke had sold 3-4 cars to friends of mine so I met him out on the Kia car lot and he could not have been nicer. He expertly and patiently explained the three vehicles that I test drove. I wasn't treated as if I were a girl who didn't know anything about cars. I was treated as a customer and a friend. He didn't try to just sell me the highest thing on the lot. He really listened to me; to what I knew I absolutely wanted and he listened to what options I could live without. He displayed a strong sense of faith and family, and will be someone I will keep in touch with for future purchases; and I have already recommended him to friends and family. Also, Matt, in Finance, is a great guy too! He is new to Kia of Chattanooga so we both learned a few things while processing my paperwork...all with kindness and patience. I don't usually write reviews so trust me on this; go to Kia, ask for Kenneth and then ask for Matt. Both great guys!

pparks0594

Nov 2, 2015

Kia of chattanooga really set the bar on great customer service. April was awesome to deal with and definitely kept what I wanted and needed in mind throughout the entire process. The whole staff was very friendly and accommodating to whatever we needed. You have definitely made a lifelong customer today and we look foward to all of our future Kia purchases.

Bness333

Nov 1, 2015

I was in a car accident and was of need of a new vehicle. Jim Keith of Kia of Chattanooga was eggear to help! Not only was he friendly, but he went over the top to meet my requirements! Getting me the best deal was their mission. And they meet that goal! If you're looking for great car with great service, go to Kia and talk to Jim Keith!

Adams1987

Oct 30, 2015

I was able to give most of my information through text message. I loved that because I was able to do a lot of my talking while I was work. Everything worked out great, I got a new 2016 Kia Soul in the color I wanted for a great price! When I went in to sign papers they had everything ready, it was by far the fastest I have been in and out of a car dealership. They were so nice, never pushy. I would definitely by from Kia of Chattanooga again!

Jessica Franks

Oct 29, 2015

Kia of Chattanooga is by far the best service I have ever received. April Blackburn went above and beyond to help me pick my very first car, making sure it was everything I needed, and in my price range. She was beyond helpful in answering all my questions and making sure everything we talked about was understand. I was given multiple options on everything and I didn't feel like she was trying to sell me a car, I felt like she was genuinely wanting me to leave happy! Everyone at Kia of Chattanooga was exceptionally nice and welcoming. 5 star experience.

Justthatdancer

Oct 29, 2015

Kia of Chattanooga is by far the best service I have ever received. April Blackburn went above and beyond to help me pick my very first car, making sure it was everything I needed, and in my price range. She was beyond helpful in answering all my questions and making sure everything we talked about was understand. I was given multiple options on everything and I didn't feel like she was trying to sell me a car, I felt like she was genuinely wanting me to leave happy! Everyone at Kia of Chattanooga was exceptionally nice and welcoming. 5 star experience.

sophie2013

Oct 29, 2015

I bought a used car from Kia of Chattanooga. I am 52 years old and had not bought a car in many years. I was very nervous. I was welcomed by Wade Ledford, the Sales Person. He helped me thru the process. He answered all my questions and took his time. He was never pushy! I will say that I had been to several different car lots looking at cars and he was the first sale person I felt I could trust and that he was honest. Everyone who comes up and looks at my car, I tell them where I got it and about the sales person Wade Ledford. The whole staff at Kia of Chattanooga are really nice and helpfully. I would tell anyone to buy a car from them, weather it be a new car or a used. If you are looking for a HONEST SALES PERSON ask for Wade Ledford. I am very thankful I ended up with him and bought from Kia of Chattanooga.Pam

bettyboop

Oct 26, 2015

Kia of Chattanooga and Hank Brown ; sales consultant; I wish to rate a 10 for excellence ! Absolutely would recommend Kia of Chattanooga !thanks to all !

J & S Williams

Oct 3, 2015

My wife and I went to look and found friendly people who were very knowledgeable about the different vehicles and service options that were available to us. They made us feel at home and helped in our decision making, and found that it was cheaper to buy a car vs least-to-own from a different company, at great rates all around. Great company and excellent staff.

Bob

Sep 26, 2015

We went to look at a first car for my son. We were interested in the Soul, as it had the five-star safety rating. Hank took his time to answer all of our questions and let us drive multiple vehicles until we found the right one for us. We couldn't be happier.

Bob

Sep 26, 2015

We went to look at a first car for my son. We were interested in the Soul, as it had the five-star safety rating. Hank took his time to answer all of our questions and let us drive multiple vehicles until we found the right one for us. We couldn't be happier.

Summer

Sep 21, 2015

EVERYBODY was willing to help without being pushy. I had a goal and they help me achieve it! This is by far the best Kia dealership I have ever visited. In the future I will return to Kia of Cleveland! I left with no regrets!

jenkbar

Sep 11, 2015

As a returning customer I can say that kia of Chattanooga treats the customer as their #1 priority. You are not handed off from one dealer to another and they do everything they can to help you and make you feel comfortable during the process. They make sure you familiar with you vehicle before you leave as well still offer asstiance even after you leave. They deserve 5 stars!! Thanks Guys

jl

Sep 1, 2015

I came in with my granddaughter to assist her with the purchase of a used vehicle. She had done research online and was familiar with what she wanted to purchase. My daughter had recently purchased a vehicle from this dealership and was very pleased with her experience with Mr. Burke, and had recommended that we speak with him.Immediately, I was impressed with the service, most notably Mr. Ken Burke, who had taken the initiative to have the selected vehicle ready to test drive, when he greeted us at the door. He was not pushy, which I detest, but was genuinely interested in helping us , by asking the right questions to make sure that this was what we wanted. He was friendly, knowledgeable, and accommodating.Next we dealt with Mr. Brandon Adkins, who secured the financing for us. He too was very gracious and accommodating in getting us within our payment parameters and with a good interest rate.Both of these individuals take pride in their jobs and in taking care of the customers. Great team. Great experience.

Glenda

Aug 18, 2015

I have rated Kia of Chattanooga a five star due to the fact that the dealership is outstanding all employees are very nice, polite. But most important of my rating was due to my salesperson Hank Brown he was not pushy, very helpful, I was very stressed but in no time Mr. Brown had the stress gone and made my purchase a happy, exciting, experience for me. And for that I'm very grateful!!!!!!!!

Tman

Jul 26, 2015

I was shocked at how friendly and knowledgeable the staff at KIA of Chattanooga was. They made what can either be a horrible or wonderful experience be absolutely amazing. Honestly I wouldn't buy a car anywhere else.

tabitha1

Jul 18, 2015

April Blackburn and Brandon Adkins worked together as a team to make my purchase experience wonderful and amazing! Not to mention, the help of Allie who was extremely delightful to talk with. Thanks for making me feel comfortable in a situation that can sometimes be stressful. God bless you all...Thanks a billion times over...

Gin.overby

Jul 2, 2015

Hank is wonderful! He was so kind & very helpful!! If your in search for a new car I definitely recommend you going to see Hank!!

DevonG1028

Jun 24, 2015

Hank literally had everything taken care of when I arrived. I expected this process to be long, drawn out, and exhausting... That couldn't be further from what I experienced. Hank showed true professionalism, experience, and care when helping me and my family buy our new car. Kia of Chattanooga has changed my perception and the culture of "Car Buying". I would recommend that anyone who is looking to buy a new vehicle but not sure of the process... go let Hank at Kia of Chattanooga change your mind!

Carey

Jun 8, 2015

Hank went above and beyond, also the finance manager Clyde was great, if you are in the market for a new car, please visit here

Brian Brown

Jun 2, 2015

Let me preface by saying my credit was nearly non-existent. Armed with that knowledge before-hand I took a shot in the dark and filled out the online credit application thinking there would be no way I'd have a chance. I had a little cash to put down and a used trade in and the vehicle I wanted was a Soul. I figured they would politely respond with something an email along the lines of "Thank you for your interest, but we can't help you." I was pleasantly surprised when I got a call (which I had missed as my phone was silent) and a text from Kenneth Burke. "This is Kenneth at KIA of Chattanooga, call me when you can talk." First thought, "Wow, actually taking the time to call me and then text to tell me they can't help me. A nice personal touch, not nearly as cold as an email."I called and identified myself, he was polite and seemed genuinely glad to hear from me; the whole time i was waiting for the hammer to drop and for him to tell me "I'm sorry, we can't help you. May God have mercy on your soul and your credit score." Much to my pleasant surprise he instead said, "The reason I wanted to talk to you is we have you pre-approved for a pre-owned Soul."I was absolutely floored! I made an appointment to come in the next day(a Saturday) and he detailed what information I would need to bring. When I got there and met Kenneth, I was greeted with a warm smile and a handshake. We sat down, discussed options, then I was allowed to test drive the vehicle (Which I loved). After further discussion it turned out the payments (with my credit score) would be much higher than I could afford. I was disappointed, but Kenneth smiles and says "Take a breath. We can actually get you better rates on a new car, if you are interested." Again I was floored, a new car? Me? I thought surely this was a prank show and waited for the cameras to appear. At this point it was late in the day and I had my wife and kids with me, so I asked him to see what kind of deal we could work out and let me know.He called me not long after I got home and told me with the trade in and the cash I had to put down I could get a new Soul (NEW!) with payments within my affordability range. I was still uncertain about buying a new car, it just seemed like a big step. So, I asked him to give me a little time to think about it. I discussed it with my wife because this needed to be her decision, too. That Monday I texted Kenneth asking questions, getting details, asking more questions, and then a few more questions. He was always friendly, never seemed irritated by my indecision or questions. After I felt I had all the information I needed to fully make the decision, I truly felt I was getting a good rate on a new vehicle. with my sad credit. That Monday afternoon,we went back to get our new car.When we got there we were again greeted by Kenneth with a warm smile and he said "If you want, you can go look at it again to make sure." The car had been freshly washed and had a full tank of gas. After saying we were ready, we went to the business office and sign the papers where we met Clyde Dempsey. He thoroughly explained all of the extended warranty options, and how it would affect the car payments. He explained the finance rate and answered all of our questions. The whole process took less than 20 minutes as he was thorough and clear in his explanations.I never felt pushed, I never felt hounded. Everything was presented in a "Here are you options: You let us know what you want to do" fashion. I was treated in a friendly and respectful manner even though (as I have mentioned numerous times) my credit was not good. I have been to other car lots where they seem to act as though credit = respect. That was not the case at KIA of Chattanooga.So, to Kenneth and to Clyde, thank you both for an awesome experience.

shawnmulkey

May 31, 2015

I loved the experience we had at Kia of Chattanooga. April was friendly and know exactly what I wanted. She found me the perfect car. She was not pushy at all, like I expected from a car salesperson. Clyde went above and beyond in helping get us approved. They both exceeded all my hopes for this experience. They were also very polite and kind to our children. They also followed up with us to make sure we were happy after the sale. I would definitely go back to them to buy another car. Loved everyone involved. Thanks so much.

Amjones248

May 14, 2015

I got my first Kia in 2007 and since I love it so much and have never had ANY trouble with it, I decided my next vehicle would also be a Kia. April was the best! Even though I already knew what Sorento I wanted, she got the price and payments I wanted. I was in and out of the dealership much quicker than I expected and April took the time to make sure I had what I needed and she even sat with me in the car before I left to show me it and to help sync up my phone to it. Her, nor Stephen (who did my financing) were pushy or put any pressure on me to do anything. Kia of Chattanooga is great, and April was terrific. If I get another car, it will definitely be from them

rswann

May 4, 2015

April is the most amazing car sales person we have ever dealt with! She worked with me over the phone on her off time trying to find the vehicle I wanted with the options I had to have. She was so sweet and determined to find me the best vehicle more than any dealer I have ever dealt with. She found a 2016 Sorento with way more options than I required and even got me the price I needed with the payments I needed and did all of this within the time frame I required which was 2 days. Oh and the finance manager Clyde was willing to work with us also to get everything in our price range and payment range. I have never seen anyone work so hard to make a sale and not be pushy or put any pressure at all on me. If I am ever in the market for another vehicle I will definitely go see or call April at Kia of Chattanooga. She is hands down the best in the nation! If you are in the market for a new or even used vehicle I can guarantee you won't find anyone that can match her!!!! I don't usually do reviews but I felt she deserved it and so does Clyde and Kia of Chattanooga!

carlover423

Apr 28, 2015

Can't say enough about what a pleasant experience we had at this dealership. We were in an out in about 2 hours. Now that is fast! Both the salesman and the finance person were wonderful. So nice to know that you can go to a dealership and not feel pushed into something you don't need or want. I would highly recommend them to anyone!

Dawn

Apr 20, 2015

I thought only a dealership like Kia of Chattanooga existed in my dreams. April was knowledgable and did not pressure me. Clyde and April rock!

MarcieMarie

Apr 19, 2015

Being a woman with kids shopping for a new vehicle can be difficult. The last thing I want is a pushy salesman who has his own agenda ($) on the mind mixed with a few flashy package deals which are hardly that-a deal. I didn't encounter that with Kia of Chattanooga and their employees. From the moment I stepped on the lot to the moment I drove away in a new car, I was met with friendly and approachable staff. They met my needs and I would recommend them to friends and family.

jlegacy

Apr 14, 2015

Everyone at Kia was amazing!!! Got my payment really close to what I wanted to pay per month and the warranty is fantastic. They even helped find a great company to get financed from

kia of cleveland loyal customer.

Apr 13, 2015

Matt Hundley was my salesperson he was amazing very friendly and knowledgeable he wasn't pushy just very pleasant to be around. The manager Charlie Durham was very nice and so laid back and that always makes u feel better considering you are making a big decision. And the finance guy was the nicest and had the best sense of humor. The whole experience was amazing the entire staff was great. When u visit this dealership u will not be disappointed because they are amazing and want to make sure you are very happy.

Kathy

Apr 3, 2015

I bought a new Soul six month ago from Tony but decided it just wasn't for me. I wanted a convertible. So, I called Tony up to see if he could help me find one even though it wouldn't be a Kia. He helped me find something better than I even had in mind. Tony drove all the way to Atlanta to pick it up for me (he even had to sit and wait over an hour for them to make a new key). All I had to do was go pick it up at Kia after it was all shiny and full of gas. I got more for my trade-in than I had anticipated AND Nathan found me a much better interest rate!

bsmart76

Apr 3, 2015

April was really sweet lady was straight forward with me. Got my payments exactly were I wanted them. From start to finish I left with my new car in less than two hours and even got a full tank of gas. This is my second car I have bought new in less than a year from Kia. I would highly recommend anyone interested in a new car to deal with April and Clyde. April if you read this thanks for everything.

jessicametcalf12

Apr 2, 2015

I had the absolute best customer service while shopping at Kia of Chattanooga... maybe the best I've had anywhere. I called to ask some questions about a car and spoke with April. She answered all of my questions and persuaded me to come up there ASAP. When I got there she welcomed me with a hug and was the most friendly sales person. She made me feel right at home as if I was family. The process of buying my first car was amazing and I will defiantly be back there in the future because of her !

ksoul2015*#*

Apr 2, 2015

I called, presented my situation credit was unknown but needed car and April is amazing. She listened and I left with my first ever new car. She is very charming and makes you feel at home. I was nervous as this is a big purchase but left feeling very well taken care of. Thank you.

D

Mar 30, 2015

Standing ovation for the team at Kia of Chatt. Spent a big portion of Saturday with Hank Brown, Clyde Dempsey and Lee ? (sorry failed to get a last name). Super nice guys to work with. They understood what we were trying to accomplish. No unnecessary pressure. My general impression of a car sales person is usually "the lowest form of life". That is definitely not the case with the guys we worked with here. Completely satisfied with the inventory & final overall cost. The entire experience was enjoyable. I don't think I have ever been able to say that about any prior vehicle purchases. Would highly recommend this team to anyone considering a Kia purchase.

KristiBrennan

Mar 25, 2015

I had such a good experience at this dealership that I would definitely buy another car from them. Tim Kesler really nailed down what kind of car I needed and was delightful. He made the process very easy and quick. He even came and picked my car up on his day off to take it in to service and brought it back to me looking brand new.

kennedy jackson

Mar 20, 2015

Talked to April on the phone about a sonata. Came right in sat down she got us in and out of there and very satisfied with our buy! I would recommend here to anyone who is lookin to go with kia. she was absolutely amazing! So anyone who goes to kia of chattanooga ask for April Blackburn you wont regret it! Thanks for getting me the perfect car!

kennedy211

Mar 19, 2015

Talked to April on the phone about a sonata. Came right in sat down she got us in and out of there and very satisfied with our buy! I would recommend her to anyone who is lookin to go with kia. she was absolutely amazing! So anyone who goes to kia of chattanooga ask for April Blackburn you wont regret it! Thanks for getting me the perfect car! -kennedy jackson

bandrade

Mar 14, 2015

Joe and I went into Kia of Chattanooga this morning with no intentions of trading today, but we ended up driving off the lot with a new Kia. Hank Brown was our salesman and he was excellent. Such a nice man and we throughly enjoyed the time with him. Knowledgeable and very personable. Jennifer was our Finance person and she was also just so nice to work with. Pleasant and very friendly. Could not have had a better experience

Ms.Thea

Mar 12, 2015

I'm very Grateful for the customer service that I experienced at ,KIA of Chattanooga , In one word Outstanding push for Excellence. As a single parent, and working part time student; when my only means of transportation went down my world was in crisis. but I remembered that I bought my first car from KIA of Chattanooga so I returned back. I was greeted by Mr. Hank Brown and from day one he worked to help me get the best possible deal on a used car considering my very limited situation. He is very nice & patient .Mrs. Jennifer Ramsey from the Finance Department helped to get me the lowest possibly payment she could that would work for me she's awesome . " KIA of Chattanooga did it again".

Alek

Mar 11, 2015

I am a young woman who did my research online and came to a dealership to buy a car alone. I knew I wanted a Kia Sorento, but I was a little intimidated about coming to look without having a second pair of eyes, especially after my experience with the Nissan dealership about two months before, where the woman waited all the way until she had pulled my credit score and started looking at paper work to tell me the car I wanted had been wrecked with 10k worth of damage. So needless to say I was a little wary when I showed up at kia, but in all honesty though this was quite possibly the best dealership I could have chosen! The staff were all extremely friendly, my salesman Wade was such a help and looked at every car I wanted to look in even though it was 19 degrees and so cloudy and windy. I had a really smooth process from start to finish, and to top it off I absolutely love my car, it's a 2014 Kia sorento, and for the price I never could have come close at another dealership. Also, when I bought the car, they said it showed there was a spare key, but they never could find one. So, they are completely replacing it for me, which in of itself is no big deal, but I didn't even have to ask them to do it, they just did. So, I definitely had nothing to give but five stars, and my dad just purchased a Kia Soul there last week because of it and had the same experience.

Emartin1958

Mar 11, 2015

We wanted to express our thanks to Clyde and April for their friendliness , help and overall comittment to us in having awesome car buying experience! We would recommend anybody buy from both of them. April showed us the car we we're buying with great knowledge and Clyde showed his expertise in the financing . Thank you both..... The pleasure was ours! Eddie and Robin Martin

SDunn

Mar 10, 2015

When we walked in everyone was hanging out talking and after a few minutes the crowd scattered and looked at us like we weren't worth their time...then here comes Doc. From word one he was down to earth, like talking with my own family, not pushy, rude, or what I was expecting as a first time car buyer at all. He got everything on the ball and rolling, even if I didn't select the car he had hoped for me to get. No questions asked. What is crazy is this whole time we are processing I never once looked at the car........not because of the dealer, because I trusted what Doc was selling me and by the Grace of God, after Jen finished me up with the paperwork, I was in LOVE with the optima. Jen was extremely helpful with advice about refinancing later down the road to drop my rate and help establish my credit and I am very grateful because most employees in a dealership could care less about you as long as they get a paycheck so those two really stand out to me and the dealership is blessed to have them for sure. The other sellers could learn a thing or two from Doc...they wouldn't have lost a sale to him if they reserved their judgment and spoke to us. I'm sure glad we got Doc, though I do feel bad he was late getting his lunch to get us rolling out in our new 2012 Kia Optima. :D Brandon did an awesome job showing me how to use the Bluetooth and other components in the car, it was all a first for me and he made it simple and was a crack up! I have already recommended dealership and specifically these three people to a few future buyers I know and hope they come your way Doc. :)

tprine10

Mar 4, 2015

This was my 1st experience & 1st time buying my own car. I had an idea of what I wanted, but Hank was extremely nice & patient with me. He showed me several options & told me not to be in any hurry. He helped me out on both of my visits. I'm very new learning with car payments, insurance, credit, etc. He did a wonderful job thoroughly explaining every detail for me. He gave me two different quotes & made sure the option I picked was a good choice financially. You can tell he really loves his job & enjoys helping out his customers in every way. I have already recommended him several times since my visit! Clyde helped me as well with signing papers & choosing the right package for me. I'm very happy he could find me a great rate & get my payments down to a comfortable price. I was extremely happy with my visit. I look forward to continuing my business with them!

LisaE

Mar 2, 2015

Great customer serivce from service, sales and financing. All staff are friendly and very helpful and they go out of their way to try to meet your needs, issues or prefernces in a new car. I purchased my second Kia Sorento from this dealership and have always been very pleased with all service I recieved as well as I love my new 2016 Sorento.

Deana

Mar 1, 2015

Allie helped us in record time with a very busy schedule and budget constraints. I love that my wife found a great deal and walking away from the experience with no regrets.

burns23

Feb 28, 2015

Brandon Adkins and his helper Allie Kang made buying a Sorento a great experience!!! The dealers in Knoxville made us feel unwanted and a nuisance, but from the first phone call to Brandon, he made it worth the drive to Chattanooga. Thank you Kia of Chattanooga for all the friendly and helpful people who understood our time line and made it happen!

Soni

Feb 27, 2015

Worked with Anthony Hopkins, although fairly new, he did a great job with the purchase of my new car. I came in not too picky, and they did their best in looking out for me. They didn't just try to hit me up with the most expensive car on the lot, they truly tried finding me the car i wanted at a price that was in my budget. They did what they could with trying to save me money, and that made an impression on me.

Ashleytmcnabb

Feb 26, 2015

I would just like to say that from the time we stepped on the lot until the time we left we had a 100% professional and and personable experience. Our first time in we were just there to look and get ideas. April was there to help with any questions we had. When we were ready to buy, we came back to April and got the same exact treatment. She was honest and patient. We just felt really comfortable with her, not "pushed" into anything. She was amazing!! When it was time to "sign" we were with Clyde, who was also very informative and patient with us. My husband and I couldn't be happier with our experience or our brand new car!! Thank you KIA

mike

Feb 24, 2015

After visiting several other dealerships, I decided to try Kia of Chattanooga. I went in thinking it was gonna be a waste of time, but from the moment I walked in the door I was proven wrong. I went for a used car and left with a brand new 2015 Kia Soul, these guys worked hard making it happen far beyond any of the other dealerships I have visited. Honestly I will have to say the staff at Kia of Chattanooga is simply the best, everyone I came in contact with were friendly and kept me informed of how things were going step by step. They made feel like I mattered and not just a waste of their time, which some of the other dealerships I had visited did. I want to say thanks to Brandon Adkins and Jennifer Ramsey for all their hard work you guys are the best. Also want to give thanks to those that greeted me while I was there, this was simply the best experience ever. I would highly recommend them for your next car purchass

Danke

Feb 20, 2015

Returning to Kia of Chattanooga was an easy choice after our initial purchase there in 2012. We received the same rewarding experience the second time! It was extremely cold the day we arrived to look at a vehicle that we viewed online. Allie Kang stayed with us the entire time and was very knowledgeable about the particular vehicle. Allie's patience with us was outstanding! Also, Dirk Emmett was one of the reasons for our return to Kia of Chattanooga. Dirk found the exact Kia we wanted and had it brought to Chattanooga the same day. Thanks again to Allie Kang and Dirk Emmett! We were also very pleased with Jennifer Ramsey in the finance department. She is very efficient, helpful, and friendly. Together, Allie, Dirk, and Jennifer made our experience great!

mwindsor

Feb 20, 2015

After going to several local dealerships we immediately noticed a difference upon arriving at Kia of Chattanooga. Our sales person Hank was happy to show us what we expressed interest in without trying to push us into those or any other vehicle for that matter which is typically my biggest pet peeve at dealerships. Even after again visiting other lots talking trade in values and such we were drawn back to Hank and the staff at Kia because we appreciated they direct and upfront approach of the office staff with price and trade discussions. Everything was out in the open instead of the usual behind closed doors back and forth games. Jennifer in financing was more than happy to work with us checking options and lenders until she got the payment we wanted even with extra protection plans to boot! I couldn't be more pleased with our experience and would(and have) recommend them to anyone in the market!

mewindsor

Feb 20, 2015

After going to several local dealerships we immediately noticed a difference upon arriving at Kia of Chattanooga. Our sales person Hank was happy to show us what we expressed interest in without trying to push us into those or any other vehicle for that matter which is typically my biggest pet peeve at dealerships. Even after again visiting other lots talking trade in values and such we were drawn back to Hank and the staff at Kia because we appreciated they direct and upfront approach of the office staff with price and trade discussions. Everything was out in the open instead of the usual behind closed doors back and forth games. Jennifer in financing was more than happy to work with us checking options and lenders until she got the payment we wanted even with extra protection plans to boot! I couldn't be more pleased with our experience and would(and have) recommend them to anyone in the market!

ElaineM

Feb 13, 2015

Everyone at the dealership was amazing. Charlie Durham the general manager listened to my needs. John Woodall showed me the Soul that would be perfect for my outdoor lifestyle. Nathan made sure I had the proper rack on top for my paddleboard and Mike in finance was very thorough with his explanation of the financing program. I felt like every person went out of their way to make buying my new Kia Soul a wonderful experience. I thought briefly my car was WAY to smart for me....but, found it was just more advanced than anything I have ever driven. I definitely see why you say....You should be driving a Kia! My new family member is named Sista Soul! I look forward to many of great adventures with her. Sincerely, Elaine Merritt

StefDoug

Feb 2, 2015

Hank was great! Everyone was very helpful and answered all my questions. Made my first car dealership purchase easy. Hank was very organized, informative and personable as well. I will refer them to anyone searching for a new car. I love my new car!!

Jana

Feb 2, 2015

Words can't express how happy I am, both of my sales people where the best!! Thank you so much April and Brandon!! I am telling everyone about them!!

janiethm

Feb 2, 2015

We had an excellent experience when we bought our minivan today. Our salesman Hank Brown could not have been any nicer or more helpful. I have never had a better experience with any other dealership or any other group of people than what I had with Kia of Chattanooga. Needless to say I will be buying in the future from Kia of Chattanooga from now on. And will also always make sure I deal with Hank Brown. And will recommend this dealership and also Hank to everyone I can.

StefDoug

Feb 2, 2015

Hank was great! Everyone was very helpful and answered all my questions. Made my first car dealership purchase easy. Hank was very organized, informative and personable as well.I will refer them to anyone searching for a new car.I love my new car!!

underdawg

Jan 27, 2015

this is my fourth car that we bought from this dealership. the service department has been the best . hardly no wait. we dirve an hour and half to get our car serviced here and it is well worth it. we had nothing but great service from cleveland dealership. Highly recommended. Kia of cleveland is the whole package.

Dmozingo

Jan 27, 2015

Went to purchase a car and a gentlemen named doc introduced me to brandon Morgan. His attitude was great and he was full of energy and extremely positive. It was nice to be able com do business with kia of chattanooga and get such great service. Every one involved gets a 10 from me. P. S. The way brandon treated my 16 month old was also surprising he gave her a couple toy cars to play with and he even got a shoe thrown at him, lol ?? but he worked with with perfection.

mcosme0217

Jan 25, 2015

Provided us with excellent customer service and connected with us on a personal level. Made sure we got everything we wanted at the best price.

niccombs

Jan 20, 2015

From the moment I walked in till the moment I walked out was nothing but a great experience!I highly recommend KIA of Chattanooga! Just want to say thanks !

KtandChelle122208

Jan 14, 2015

My husband and I went in to purchase a used vehicle and knew there would be a challange because we had just came out of bankruptcy. April was very nice and understanding and she worked with us and ended up getting us a brand new car. We appreciated the fact that there was genuine kindness !! I highly recommend Kia of Chattanooga ! April and Clyde worked very hard and were just as happy as we were !! Thanks again guys we love our new car !!

kbunny101

Jan 12, 2015

Good service, friendly, respectable, very helpful on trying to help us out with the prices so it was affordable to us. They were very patient with us and thoroughly answered any questions we had courteously, even if we asked the same question over and over again.

VMelcher

Dec 18, 2014

A couple of years ago I bought a Kia Soul from Kia of Cleveland and I really loved the car and found both the purchasing process and the maintenance visit as enjoyable as that kind of experience can be. About a month ago a pick up ran a red light and hit me and totaled the car. The car flipped onto the drivers side but I was not hurt. Before it was known to be totaled it was taken to Abra for repairs. A gentleman named Charles Neff with Kia saw the car in the Abra lot, put two and two together and contacted me. I had purchased the original Soul in Cleveland so with no effort on my part other than a couple of calls and some texts Benny Hamby and Tony Walker worked everything out and I was able to pick up a new car a day later after work. They did an incredible job and made replacing the car so easy - which was so wonderful after having had to deal with all the aspects of the wreck -police reports, rental cars, insurance, etc.. Because the Soul had done such an excellent job in protecting me from harm I really wanted another Soul. And they made it happen. These three and all the others at the dealership not only did their job but went above and beyond.

new customer

Dec 16, 2014

Process was good start to finish. Hank was very helpful. I believe Taft was very fair in pricing. Appreciated dealership searching for the specific options I wanted instead of pushing into settling for what was on the lot. Speed of delivery from another city was fast.

MichaelandCarrieHuff

Dec 13, 2014

Came to the dealership needing a fuel efficient vehicle but wasn't sure i could get what I needed. April was immediately ready to do everything she could to make that happen. She came through with a great smile and a very positive attitude. This was my very first new car purchase and I couldn't have had a better experience!

marilyn.young.31

Dec 8, 2014

I would like to say April Blackburn is an awesome sales person. She made my overall experience GREAT. And so did Clyde Dempsey in thefinancing department

tlb8221

Dec 3, 2014

Went to Kia a nervous wreck because of my trade in and money situation. . April and Jennifer were amazing!!!! Made me feel so at ease and helped me find the perfect car for me and at an awesome price.. For once I didn't feel like the sales people were pushy..they were just there to help me and answer my million questions...so glad I went to Kia chattanooga! Best car buying experience so far for sure

beckymckelvy

Dec 1, 2014

This was the easiest car buying experience I have ever had! Our salesman Ricky never made me feel pressured to buy and was very friendly. He had a great attitude and seemed genuinely concerned about my wants and needs.

kfreno128

Nov 28, 2014

We have been buying cars for 45 years. This was our best experience yet., Our salesman, Tim, was honest and forthcoming from beginning to end. Took time to explain all the details and answered all our questions professionally. Took time after the sale was over to get in the car and explain all the buttons and whistles thoroughly. We left this dealership feeling totally satisfied and completely relaxed. What a difference!!

jbradford

Nov 26, 2014

This was my first car purchase and it was a great experience. April Blackburn was very professional and made sure I was satisfied throughout the process. She was very personable and answered all of my questions. Jennifer Ramsey was also very helpful in answering all of my financing questions and was great to work with. I have tremendous respect for Kia of Chattanooga and the customer service I received was top of the line. Thanks sincerely.

hby194

Nov 26, 2014

April was great from the very beginning. She really cared about what i needed and was very approachable. She answered all my questions and i will definitely recommend her to anyone. I appreciated her hard work and she was kind and very personable. Jennifer was great to work with and answered all the questions i had. She was very professional in her work and i definitely enjoyed the whole process at kia due to April and Jennifer.

jbfbradford

Nov 26, 2014

This was my first car purchase and it was a great experience. April Blackburn was very professional and made sure I was satisfied throughout the process. She was very personable and answered all of my questions. Jennifer Ramsey was also very helpful in answering all of my financing questions and was great to work with. I have tremendous respect for Kia of Chattanooga and the customer service I received was top of the line. Thanks sincerely.

Phototropic

Nov 25, 2014

Brandon was very helpful and answered any questions I had. This is my first Kia and the entire process was simple and painless. Clyde and April were great as well and I would highly recommend them.

Deborah.Tuck

Nov 24, 2014

This was my third purchase and third sales associate, however; I am always treated with respect and courtesy. I will continue to purchase from Kia.

mbeasley3526

Nov 2, 2014

I highly recommend all of the employees I worked with in trading in my previous Kia Optima for a new one. Mr. Burnette continued to work relentlessly for several weeks to help get the best deal for me! Mr. Durham allowed the best value for my trade, and Mrs, Sizemore was very helpful in answering all of my financing questions & concerns. I certainly recommend this dealership to anyone looking for great value & excellent products, along with great customer service!

TinaTN

Nov 1, 2014

Best experience ever buying a new vehicle. April was the BEST, so glad to see a woman, she made me feel at ease, and this experience has totally changed my opinion of the car salesperson! Clyde was my finance officer and could not have treated me better, I felt like royalty and certainly received the royal treatment from of them. Thank you both so much!! When I'm in the market for another vehicle, I'll head straight to April at KIA

tina.williams.5815255

Nov 1, 2014

Best experience ever buying a new vehicle. April was the BEST, so glad to see a woman, she made me feel at ease, and this experience has totally changed my opinion of the car salesperson! Clyde was my finance officer and could not have treated me better, I felt like royalty and certainly received the royal treatment from of them. Thank you both so much!! When I'm in the market for another vehicle, I'll head straight to April at KIA.

Tinasshankles

Oct 27, 2014

When we went to Kia of Chattanooga, we were in search of a larger vehicle for our growing family. Tim walked right up to us and understood instantly why we were there. He made sure that we found something that would work for us. The entire staff was extremely helpful and I am so happy to have joined to Kia family this week! My new baby will be very comfy in my new Optima :)

jmathis911

Oct 25, 2014

WE HAD I MIND ON ONE PARTICULAR ONE VAN BUT AFTER THINKING ABOUT IT OVER NIGHT WE BOUGHT A COMPLETELY DIFFERENT CAR, THE DEALER WAS GREAT ABOUT IT. BENT OVER BACKWARDS TO GET US EXACTLY WHAT WE NEEDED.

jmathis911

Oct 25, 2014

WE HAD I MIND ON ONE PARTICULAR ONE VAN BUT AFTER THINKING ABOUT IT OVER NIGHT WE BOUGHT A COMPLETELY DIFFERENT CAR, THE DEALER WAS GREAT ABOUT IT. BENT OVER BACKWARDS TO GET US EXACTLY WHAT WE NEEDED.

Irus87

Oct 22, 2014

After contacting the internet sales department I went into Kia of Chattanooga and was greeted very nicely, shown the car I was interested in, offered water, and even shared a few jokes with the staff. However, I was passed along to the person's partner and things began to change. Once my financing was being processed the story completely changed. The rep became rude and would not listen to me or try to "comfort" my concerns or offer any type of help, another rep came and took the keys away from me for the vehicle I wanted to purchase to allow someone else to test drive it (who also purchased the vehicle after I was told to go home and discuss it with my husband), and was offered a horrible trade in value for my car even after showing the rep what I found on the appraisal value for my car. I was approved for this vehicle but at a monthly price over what I wanted to spend which is why I was told to discuss it with my husband. DO NOT BE FOOLED by the relaxed atmosphere or the fact they advertise on J103. This is not a good dealership and you are better off going somewhere else.

AshleyBlake

Oct 15, 2014

I love my new 2015 Kia Optima so much!! Thank you guys at Kia of Chattanooga for making my car shopping experience so easy and fast!

whymblee70

Oct 13, 2014

Sales man was very low key and not pushy or high pressure. He was very helpful and knowledgeable. They helped me get the best deal on my trade in. More than I expected. Financing was an easy process. Just a wonderful experience.

Lj parker

Oct 9, 2014

Ricky is the best! He made our buying experience hassle free and understood our particular needs. We were buying a car for our mother, but we will definitely be back to buy a new Sorento from Ricky! Thanks again to Ricky, Dirk and everyone for helping put our 72 year old mom in a safe, reliable and efficient vehicle! We are Kia of Chattanooga believers! The Parkers

reneeparker128

Oct 9, 2014

Ricky is the best! He made our buying experience hassle free and understood our particular needs. We were buying a car for our mother, but we will definitely be back to buy a new Sorento from Ricky! Thanks again to Ricky, Dirk and everyone for helping put our 72 year old mom in a safe, reliable and efficient vehicle! We are Kia of Chattanooga believers! The Parkers

carmen wilson

Sep 27, 2014

Our sales representative, Ricky, was very friendly and professional. He made our experience completely pain free. recomend this place, anytime!! Come see Ricky he will treat you right!

J_Babb

Sep 26, 2014

Thanks to Ricky Burnette for his attentive efforts to answer a hundred questions and for spending time with my family to purchase the right vehicle for our needs and budget. We would highly recommend Ricky and Kia of Chattanooga for your next car purchase. Make it a Kia!

J Babb

Sep 26, 2014

Thanks to Ricky Burnette for his attentive efforts to answer a hundred questions and for spending time with my family to purchase the right vehicle for our needs and budget. We would highly recommend Ricky and Kia of Chattanooga for your next car purchase. Make it a Kia!

Chrisuzy

Sep 25, 2014

I had done my homework so I knew I wanted a Kia Sportage. Matt Hundley and Taft Butcher were super easy to work with. Matt really knew about the details of the car and answered all of our questions and made the process so easy. Taft was quick to work up the offer on our trade and purchase price. The gentlemen that worked out our financing was also very good and forthcoming with all the details. Will definitely shop here in the future and recommend anyone to this dealership!

suzanne.womack

Sep 25, 2014

I had done my homework so I knew I wanted a Kia Sportage. Matt Hundley and Taft Butcher were super easy to work with. Matt really knew about the details of the car and answered all of our questions and made the process so easy. Taft was quick to work up the offer on our trade and purchase price. The gentlemen that worked out our financing was also very good and forthcoming with all the details. Will definitely shop here in the future and recommend anyone to this dealership!

Cgiddenslisa

Aug 24, 2014

Would recommend anyone to use this dealership . Outstanding service very friendly. I felt completely at home with these guys. Go now and see Mr. Hank

ash.young

Aug 20, 2014

April worked so hard to make my deal happen. I was upside down and had shaky credit but with my income and the commercials I had heard on the radio I decided to give it shot. I went from a car I hated to a stunning '14 Kia Optima. The finance team was wonderful and the Manager Charlie was phenomenal just like my sales rep! The service staff was also a lot of fun, all in all it was a great experience.

Volslady81

Aug 3, 2014

I recently bought a 2013 Kia sore to at this location and Hank Brown was very nice and courteous and answered any questions I had. I will definetly use him in the future and would recommend him to others.

Vdtomlinson

Aug 1, 2014

Hank was such a big help in choosing the right car for me. I absolutely love my car! It is exactly what I need as a college student!

Rushfan01

Jul 29, 2014

Tommy Roberts was very professional and easy to work with on my deal with Kia. He was honest and up front about everything. He worked real hard to take care of my needs and requests.

Blawwws

Jul 14, 2014

Thank you for being honest and alleviating new car buying anxiety. The sales people were excellent and I would recommend them to others. Thank you very much!

brennanation

Jul 14, 2014

Bobby helped me get the exact car I was looking for, and at a great price! he was personable and went out of his way to make sure we were comfortable with the whole process. I would recommend him and this dealership to anyone looking for a new car!

Phi725

Jul 11, 2014

Got a wonderful price on my Nissan Titan. Purchasing process was a little easier than usual and was happy to be offered a reasonable price on my trade-in.

RDG1111

Jul 9, 2014

Bobby Snipes - made purchasing my vehicle a pleasant experie This was my first purchase at the dealership and my sales professional was Bobby Snipes who went out of his way to make this a pleasant experience. He was upfront, honest, professional, helpful and treated me as a friend. For anyone who is looking to purchase an automobile at Kia of Chattanooga, I would definitely suggest they talk with Bobby. He's not one of their top sales persons by accident!

RDG1111

Jul 8, 2014

This was my first purchase at the dealership and my sales professional was Bobby Snipes who went out of his way to make this a pleasant experience. He was upfront, honest, professional, helpful and treated me as a friend. For anyone who is looking to purchase an automobile at Kia of Chattanooga, I would definitely suggest they talk with Bobby. He's not one of their top sales persons by accident!

mamie4498

Jul 7, 2014

Everyone was friendly.....the sales person Bobby seemed to be a good guy and was very helpful with everything...i have talked to many ppl and told them they need to come see them at kia of Chattanooga ..

bcwntn

Jul 2, 2014

My wife and I agreed it was time to purchase a new vehicle, so I began doing my extensive online research. I first made a list of reasons why we needed a new vehicle and I came up with a few rather compelling needs, which became my key objectives of this process. Some key objectives I knew I had to meet were safety for my wife and kids, reliability, best in class warranty, and the cost of the vehicle. I knew for a fact that there were certain manufacturers that I would not even consider due to previous experiences and personal standards. At first, I never even considered Kia in my initial research because I was under the impression that their vehicles were cheaply made. As I began doing online side-by-side comparisons of mid size SUVs and crossovers, Kia's Sorento kept coming up at the top of the list. I then narrowed my list down to two vehicles, the Sorento and another, and really focused on which of the two met my aforementioned compelling needs/objectives. It ultimately came down to the warranty and the price that would lead me to the Kia Sorento. The next decision was to figure out where I was going to purchase the vehicle. I live in Hamilton County and I am a firm believer in keeping my tax money in the county where I live - so, this was the easiest decision...Kia of Chattanooga (KoC). So, I researched KoC and found numerous positive reviews and figured, "why not?".My wife and I got up on Saturday morning and drove to KoC. When we arrived my wife and I cracked a joke about the "sharks", or sales people, being ready to attack as soon as we got out of the car. We were greeted by a fairly young man and my first thought was, "this guy is awfully young and probably doesn't know much", but I later learned that I judged him before giving him a chance. He introduced himself as Jon Whiitaker and proceeded to listen to our needs. He took us over to the Sorentos and began telling us facts about the vehicle. We test drove a couple of vehicles, even a sedan, but went right back to the Sorento. To shorten the story considerably, we eventually chose the vehicle we wanted, in one of the colors we wanted, with more features than we wanted, and at a price and payment within our budget. I was very pleased with our salesperson, Jon Whitaker, and I was thoroughly impressed with his overall knowledge of the vehicles, even if I thought he was "too young". I would highly recommend Jon because he was very patient, flexible, understanding, and willing to be himself and not a stereotypical "shark" of a salesman. In closing, I was very pleased with my overall experience at KoC/Jon Whitaker and would highly recommend them if you're looking for a vehicle. Oh yeah, my wife loves her new 2015 Kia Sorento.

hirstx

Jun 9, 2014

I was apprehensive from the start with purchasing a car. My credit has taken a nose dive in the past couple of years due to unforeseen obstacles, curveballs life has thrown my way. So, I was nervous about going to a dealership and being declined. It's not that I was worried they'd laugh in my face or anything, but I really didn't want to resort to a "buy here, pay here" car lot, with the absurd interest rates and high mileage vehicles. So, I looked around at different dealerships' inventories online, researched the right car for me and was drawn to Kia of Chattanooga. Like I said, I was reluctant with the whole process. But I was greeted by friendly folks from the start. John Woodall set me down and started the whole process. When I explained my situation, he brushed it aside and only cared about doing everything he could to get me into a car. He, Charlie Durham, and Mike Pomeroy did everything in their power to get me financed. That was about a week ago. I'm enjoying my 2011 Kia Sorento and couldn't be happier or more grateful for everything everyone did at Kia of Chattanooga. From the sales team to the guys in service and detail. I'm truly grateful. So bottom line, if you're in my same situation, with bad credit or just looking for a friendly, professional dealership, I can't stress how stress-free the folks at Kia of Chattanooga made my buying process. And I gotta say, I'm pretty impressed with my Sorento. I've gotten so many compliments from people and it looks and drives great.

Jason A.

Jun 8, 2014

I was in the market looking for a car for my wife. She loved the Kia Optima so I went to check them out at Kia of Chattanooga. Hank Brown was the first associate I seen so he and I started talking about the Optima. He was very informative and new a lot about the car. One of the best sales persons I have ever dealt with. He made sure that the sale was going through and was on top of everything. I really appreciate how he was up front and trying to get me the best deal possible and I believe that he did. I highly recommend Hank Brown and the rest of the team at Kia of Chattanooga. The car is amazing and my wife is still in shock I got it for her. Hank also checked on us about a week later making sure everything was good and the car is up to our expectations, and it is and more. Again thanks to Hank Brown.

jasonakins83

Jun 8, 2014

I was in the market looking for a car for my wife. She loved the Kia Optima so I went to check them out at Kia of Chattanooga. Hank Brown was the first associate I seen so he and I started talking about the Optima. He was very informative and new a lot about the car. One of the best sales persons I have ever dealt with. He made sure that the sale was going through and was on top of everything. I really appreciate how he was up front and trying to get me the best deal possible and I believe that he did. I highly recommend Hank Brown and the rest of the team at Kia of Chattanooga. The car is amazing and my wife is still in shock I got it for her. Hank also checked on us about a week later making sure everything was good and the car is up to our expectations, and it is and more. Again thanks to Hank Brown.

Carly92959

Jun 6, 2014

I visited Kia of Chattanooga to look at a slightly used Optima. I was on the lot for approx. 3 minutes when Hank approached me and ask if anyone was helping me. Immediately I could tell he was a very friendly, but not aggressive sales person. We looked at a couple different cars, not really finding what I really wanted. My dream car was a red Camry with leather seats and loaded, but I couldn't find one at any of the Toyota dealerships, so I was willing to settle for something else. As I was walking the lot with Hank, I spotted a VERY NICE, low mileage RED Camry. I ask Hank if by chance it had leather interior and a sunroof and LOW mileage. He's reply was YES. I couldn't believe it. It was exactly what I was looking for. I didn't have time to test drive it, but immediately called my husband and told him he HAD to go to Kia and see the car. He and Hank drove it to my work and after a very smooth process, we drove the car home. My parents own a Kia and are very happy with it. Although I didn't purchase a Kia, I got the car of my dreams. Hank and Mike were awesome to work with. The entire team at Kia was helpful and friendly. I would recommend this dealership to any looking for a nice new or used car.Sincerely,Carly Bowman

summershine14

Jun 5, 2014

I was looking to trade a older Kia. I stopped elsewhere and was upset by the "OFFER" the dealership gave me. I decided I would go talk with Hank. To my delight, my trade was treated with respect. I found 2013 Soul with low miles and Mike got the deal done with a GREAT RATE. (I am a banker so that was a huge consern of mine too). Today, my blast of a ride, gets unbelievable MPG. I can zip around town knowing my dollars where well spent with the KIA OF CHATTANOOGA TEAM. Thank you all! God Bless.

shereewk

Jun 4, 2014

I was referred to Hank Brown by a very trusted friend. He was extremely courteous, helpful, friendly. He listened patiently to all of our concerns and addressed each one of them and answered or got the answer to our multitude of questions. He communicated our needs to the F&I Manager, and stayed with us through the entire process. He was straight-forward but not straight-laced. We enjoyed several amusing anecdotes while waiting for our time with F&I. Hank is "The Man" for your vehicle needs. Go see him today!

Cathy T.

Jun 3, 2014

Purchase of 2015 Kia Sorento. My husband and I have been talking about purchasing a new car since early this year. We owned a 2005 Kia Sorento since early 2006. We never had ANY problems with the car other than replacing tires, light bulbs and a battery, great car! We thought about downsizing since we are " seniors " but decided to stay with an SUV. After visiting the Kia lot on a Sunday ( dealership closed ) and looking at both Sorentos and Sportages, we decided to come back during the week to speak with a salesperson. My husband researched the Sorento and other makes of SUVs online and came to the conclusion that since we had such good luck with our 2005 and prices were comparable we would stay with a Sorento. On Friday, May 30th, we returned to the Dealership. We were warmly greeted in the lot by Karen Cross who brought us into the showroom and introduced us to Charlie Durham. She then took us out to the lot to show us their inventory of Sorentos. She is very knowledgeable when it comes to Kias and pointed out many features of the Sorento. We settled on a Sorento EX 6 cylinder and then went on a test drive. During the drive she showed us many of the features of the car, we were very impressed both with Karen and the car. Back at the lot we looked at other Sorentos with different features and also at the Sportages but had basically decided on the one we drove if the price was right. Back in the showroom Karen offered us water and then proceeded to fill out paperwork and price the car. Charlie Durham then worked on what the car would cost with incentives and our trade-in and after some bargaining with my husband we settled on the price. We decided to finance through Kia and worked with (?) Mike to work out the details. After signing considerable paperwork we had a brand new Sorento EX to drive home. All in all we had a VERY pleasant experience. At no time did we feel any pressure to commit to a purchase. Karen Cross was extremely easy to work with. She retrieved many keys for different cars to show us interiors and different features that other SUVs had. Karen moved cars in the lot so we could get a better perspective of them. She took pictures of the bumper guard we wanted installed so the correct one could be placed on the car. In the showroom she brought us bottles of water even though we had declined her initial offer. Charlie and Mike were also very friendly and knowledgable. When we were ready to head home everyone we passed in the showroom offered congratulations on our purchase. Karen accompanied us outside and helped us with the Bluetooth feature and also reminded us of other features the Sorento had. Almost too many to remember but I'm sure we'll get used to them. Kia of Chattanooga gets an A+ rating from us. Everyone who has seen the car is very impressed and we would recommend this dealership and especially Karen to friends interested in purchasing a new car. One last thing I forgot, the warranties on this car are impressive and are another reason we chose Kia. Thanks to all who helped us with our purchase and especially to Karen Cross who is a major asset to this dealership!

emsmom2

Jun 3, 2014

My husband and I have been talking about purchasing a new car since early this year. We owned a 2005 Kia Sorento since early 2006. We never had ANY problems with the car other than replacing tires, light bulbs and a battery, great car! We thought about downsizing since we are " seniors " but decided to stay with an SUV. After visiting the Kia lot on a Sunday ( dealership closed ) and looking at both Sorentos and Sportages, we decided to come back during the week to speak with a salesperson. My husband researched the Sorento and other makes of SUVs online and came to the conclusion that since we had such good luck with our 2005 and prices were comparable we would stay with a Sorento. On Friday, May 30th, we returned to the Dealership. We were warmly greeted in the lot by Karen Cross who brought us into the showroom and introduced us to Charlie Durham. She then took us out to the lot to show us their inventory of Sorentos. She is very knowledgeable when it comes to Kias and pointed out many features of the Sorento. We settled on a Sorento EX 6 cylinder and then went on a test drive. During the drive she showed us many of the features of the car, we were very impressed both with Karen and the car. Back at the lot we looked at other Sorentos with different features and also at the Sportages but had basically decided on the one we drove if the price was right. Back in the showroom Karen offered us water and then proceeded to fill out paperwork and price the car. Charlie Durham then worked on what the car would cost with incentives and our trade-in and after some bargaining with my husband we settled on the price. We decided to finance through Kia and worked with (?) Mike to work out the details. After signing considerable paperwork we had a brand new Sorento EX to drive home. All in all we had a VERY pleasant experience. At no time did we feel any pressure to commit to a purchase. Karen Cross was extremely easy to work with. She retrieved many keys for different cars to show us interiors and different features that other SUVs had. Karen moved cars in the lot so we could get a better perspective of them. She took pictures of the bumper guard we wanted installed so the correct one could be placed on the car. In the showroom she brought us bottles of water even though we had declined her initial offer. Charlie and Mike were also very friendly and knowledgable. When we were ready to head home everyone we passed in the showroom offered congratulations on our purchase. Karen accompanied us outside and helped us with the Bluetooth feature and also reminded us of other features the Sorento had. Almost too many to remember but I'm sure we'll get used to them. Kia of Chattanooga gets an A+ rating from us. Everyone who has seen the car is very impressed and we would recommend this dealership and especially Karen to friends interested in purchasing a new car. One last thing I forgot, the warranties on this car are impressive and are another reason we chose Kia. Thanks to all who helped us with our purchase and especially to Karen Cross who is a major asset to this dealership!

dswinney78

Jun 2, 2014

This was by far the best and easiest car buying experience I have ever had. Ask for Kevin Dunlap he was great to work with! He was not pushy at all we told him what we could do and thats exactly what he did for us. I got a good deal without having to wheel and deal and they have great warranty deals. Highly recommended!

gazer77

May 29, 2014

Whole dealership was very helpful and friendly. Had a very good atmosphere, Jon was a very big help no pressure, I explained what i was looking for, and worked with me make it happen.

mis1

May 21, 2014

Hank Brown is a friendly guy. He was nice toward me and my grandparents, who came along with me. I ended up with a double rebated that lowered the price of the car. He showed me how to work the details with the car (bluetooth, etc). My car dealer was patient with me because I had many questions with this being my 1st new car purchase. Would recommend Kia and Hank Brown to a friend.

jamesthegrouch

May 13, 2014

Mr. Lawson was a great sales person, very helpful and friendly, answered all of our questions. We will recommend him with our friends. Thank you!

Jen G

May 12, 2014

So we went in just to test drive a 2014 Soul. We hadn't really planned on buying a car that day; we were just looking. But the car was amazing (seriously, it has ALL the bells and whistles. Back-up camera, navigation, air conditioned seats. It's insane!) and the people at the dealership were friendly, knowledgeable, and willing to work with us. Our salesman John Woodall was FUN. Have you ever just had fun when looking at cars? No pushy sales pitches or questionable behavior, just fun? We did. And John knew his stuff, too. We laughed, we joked, and we went for a test drive. I ultimately chose the Soul, because the interior is an SUV but the exterior is a wagon. I love it. Also, we got a really, really good price for our trade-in. So we negotiated with John (who was more than fair and so honest and upfront about the whole process) and John took us to Clyde Dempsey to finalize the deal, and he was also forthright and fair. In fact, Clyde was downright generous. After we finished the financials, John gave us a step by step on all of those bells and whistles, because it is a LOT to take in if you were driving an *ahem* older car like myself. Thank goodness he is so giving with his time. No one at the dealership was pushy or obnoxious, and we very comfortable talking to everyone. I would highly, HIGHLY recommend this dealership, for the cars of course, but more so for the staff. I can tell you this- they will have my business for life!

hrairoojen

May 12, 2014

So we went in just to test drive a 2014 Soul. We hadn't really planned on buying a car that day; we were just looking. But the car was amazing (seriously, it has ALL the bells and whistles. Back-up camera, navigation, air conditioned seats. It's insane!) and the people at the dealership were friendly, knowledgeable, and willing to work with us. Our salesman John Woodall was FUN. Have you ever just had fun when looking at cars? No pushy sales pitches or questionable behavior, just fun? We did. And John knew his stuff, too. We laughed, we joked, and we went for a test drive. I ultimately chose the Soul, because the interior is an SUV but the exterior is a wagon. I love it. Also, we got a really, really good price for our trade-in. So we negotiated with John (who was more than fair and so honest and upfront about the whole process) and John took us to Clyde Dempsey to finalize the deal, and he was also forthright and fair. In fact, Clyde was downright generous. After we finished the financials, John gave us a step by step on all of those bells and whistles, because it is a LOT to take in if you were driving an *ahem* older car like myself. Thank goodness he is so giving with his time. No one at the dealership was pushy or obnoxious, and we very comfortable talking to everyone. I would highly, HIGHLY recommend this dealership, for the cars of course, but more so for the staff. I can tell you this- they will have my business for life!

aelledge

May 5, 2014

Hank allowed us to compare price, make and model of cars without any pressure of purchasing a car. He answered all of our questions and gave us a lot of helpful information. We proceeded to other dealerships and didn't get that same first impression of wanting to help guide us in our buying experience. We decided then we would stop looking at other dealership and go back to our first stop and choice of dealership. First impressions of your Sales Team is an important part for us when we buy a vehicle. We had a very smooth, non stressful transaction of purchasing a vehicle from Kia of Chattanooga. In a few short hours we were on our way with our new purchase. We highly recommend this dealership and will definitely look at this dealership again in the future for our car buying experience.

Savanahm25

May 3, 2014

April got me the car I wanted, & at a good price. I would highly recommend her, & kia of Chattanooga. Couldn't be happier! Thanks April!

mskorno

Apr 30, 2014

Hank is a wonderful salesman, he listened to everything that I said and didn't laugh at me and the next thing I know he brought me my future car and I love it. Thank you so much, Hank I will recommend you to all my friends and family.

Terry and Vicki

Apr 25, 2014

Special care for the Special needs My husband and I have two special needs children. We were searching for a van to accommodate their changing needs. We arrived at Kia of Chattanooga where Jon Whitaker readily assisted us with that need. After reviewing the Sedona online, we chose to check it out. Jon was patient with us as we test drove the vehicle. Once we decided to apply for the vehicle, he assisted us with the paperwork. When it was our turn, we saw Mike Pomeroy in order to sort out the financing. Mike helped us find the best price and rates to fit our needs. He knew how much we needed a van and made sure that that need was taken care of. Within a few hours, we were able to drive our Sedona home. Before we left, they detailed our van, helping it to shine bright. Unfortunately, on our way home, the "check engine" light came on. I called Jon the next morning to let him know of the problem. Once again, he quickly stepped up to the plate. Since our van wasn't able to be worked on, Jon put us in a rental car; that way our van would be ready to repair beginning the next morning. The staff in the Service Department made our unfortunate visit very pleasant. My husband and I have been to several auto dealerships over the years. However, we have never had such a fantastic experience as we did at Kia of Chattanooga. Each person went above and beyond to help and make us feel comfortable. We didn't feel pressured by the usual phony "try-to-make-a-deal" salesperson. We love the genuineness of everyone. We just want to say thank you for all your support and assistance. We greatly appreciate it!

Only1meshel

Apr 25, 2014

Never dealt with any dealership that was more helpful and friendly than these guys. It is a comfortable atmosphere and they worked with me to find what was right for my family. Thanks for all you do!

TVWilliams

Apr 25, 2014

My husband and I have two special needs children. We were searching for a van to accommodate their changing needs. We arrived at Kia of Chattanooga where Jon Whitaker readily assisted us with that need. After reviewing the Sedona online, we chose to check it out. Jon was patient with us as we test drove the vehicle. Once we decided to apply for the vehicle, he assisted us with the paperwork. When it was our turn, we saw Mike Pomeroy in order to sort out the financing. Mike helped us find the best price and rates to fit our needs. He knew how much we needed a van and made sure that that need was taken care of. Within a few hours, we were able to drive our Sedona home. Before we left, they detailed our van, helping it to shine bright. Unfortunately, on our way home, the "check engine" light came on. I called Jon the next morning to let him know of the problem. Once again, he quickly stepped up to the plate. Since our van wasn't able to be worked on, Jon put us in a rental car; that way our van would be ready to repair beginning the next morning. The staff in the Service Department made our unfortunate visit very pleasant.My husband and I have been to several auto dealerships over the years. However, we have never had such a fantastic experience as we did at Kia of Chattanooga. Each person went above and beyond to help and make us feel comfortable. We didn't feel pressured by the usual phony "try-to-make-a-deal" salesperson. We love the genuineness of everyone.We just want to say thank you for all your support and assistance. We greatly appreciate it!Terry and Vicki Williams

GeorgiaGirl

Apr 20, 2014

Displayed outstanding customer service and professionalism! The dealership was very open and organized. The sales rep. was outstanding! Jamie was extremely friendly [offering beverages and an umbrella due to weather] while offering useful help/information. Very considerate with working out a price to accommodate our budget along with finding the perfect car for our needs. Extremely patient during the decision process and did not rush, nor push, any of our business. I would highly recommend this dealership and sales rep!

The Purvis Family

Apr 20, 2014

My husband and I were in the market for a new car after being somewhat screwed over with a dud we dropped more than $3000 on. We came to Kia of Chattanooga somewhat overly cautious and realistic. We were greeted by John Woodall who assured us he could find us what we needed in the price range we were settling for. He was never pushy, had answers to our questions, made sure we had space and time to discuss our options in a personal manner, and provided great customer care. After browsing the selections, test driving a couple, and discussing options with Clyde Dempsey, we finally settled on a 2012 Kia Soul. We have had the vehicle for one day and can honestly say we love it. My family loves it, our neighbors love it, and we have had several compliments on it from strangers! I have dreaded buying a vehicle from dealerships simply because of the stereotypes that follow suit, but John and Clyde did everything in their power to be out-right, honest, genuine, and committed to helping us with our situation. Because of them, we got the reliable car we wanted, in the price range we needed, with a great warranty. My husband and I are incredibly fortunate, and know we owe our satisfaction to John and Clyde. We will definitely be recommending Kia of Chattanooga to our friends and family, and will continue doing business with them!

stephaniepurvis

Apr 20, 2014

My husband and I were in the market for a new car after being somewhat screwed over with a dud we dropped more than $3000 on. We came to Kia of Chattanooga somewhat overly cautious and realistic. We were greeted by John Woodall who assured us he could find us what we needed in the price range we were settling for. He was never pushy, had answers to our questions, made sure we had space and time to discuss our options in a personal manner, and provided great customer care. After browsing the selections, test driving a couple, and discussing options with Clyde Dempsey, we finally settled on a 2012 Kia Soul. We have had the vehicle for one day and can honestly say we love it. My family loves it, our neighbors love it, and we have had several compliments on it from strangers! I have dreaded buying a vehicle from dealerships simply because of the stereotypes that follow suit, but John and Clyde did everything in their power to be out-right, honest, genuine, and committed to helping us with our situation. Because of them, we got the reliable car we wanted, in the price range we needed, with a great warranty. My husband and I are incredibly fortunate, and know we owe our satisfaction to John and Clyde. We will definitely be recommending Kia of Chattanooga to our friends and family, and will continue doing business with them!

kbburns

Apr 19, 2014

The dealership was very open and organized. The sales rep. was outstanding! Jamie was extremely friendly [offering beverages and an umbrella due to weather] while offering useful help/information. Very considerate with working out a price to accommodate our budget along with finding the perfect car for our needs. Extremely patient during the decision process and did not rush, nor push, any of our business. I would highly recommend this dealership and sales rep!

traumahog

Apr 15, 2014

Thank you Kia of Chattanooga for once again showing just how bad your customer service sucks! I will never buy another vehicle there nor would I ever recommend anyone to go there. Here's a tip for you...customer service doesn't stop when the signature goes on the paper. You have repeatedly lied, ignored me and my complaints, and been rude and inappropriate. This last lie cost me 2hrs wages and $10 in gas. I guess my next phone call is to the BBB. I'm officially over it! I don't often get this mad anymore. Congratulations! You have exceeded the limitations of my medication.

Thomasandbarbara

Apr 7, 2014

We had the pleasure today of purchasing a new Kia Rio at KIA OF CHATTANOOGA. Without a doubt,the best experience we have ever had purchasing a car. Everyone was extremely friendly and fun. The atmosphere in the dealership was so upbeat. All of the salespeople were interacting with each other in such a positive way. There was no hassle with the price. We were e-mailed by Jeff Lynch who gave us a reasonable quote. We called for an appointment and were met at the door by Jason Lawson. Excellent salesman. NO HASSLE NO FUSS! We signed with Clyde Dempsey, a true professional. Charlie Durham sets the tone! Very visible, very friendly, and is an Aries. Please, if you are looking for a new car with exceptional gas mileage and very comfortable, please stop in at KIA OF CHATTANOOGA!!!

hank.plain

Apr 2, 2014

Ive bought 2 cars from this dealership and I will not be back. On December 6, 2013 I bought a used 2013 Kia Optima. It was late and didnt really get a good look at the exterior of the car, but heck, it was still basically new. Within a few days I noticed fish eyes in the rocker panel paint. Kia still owed me a second key so when I went to pick it up I had the Service Manager look at the paint which I thought would be covered under the warranty. Service Manager informed me there was nothing he could do, because someone else had painted the car. I got with Hank and informed him and showed him what my problem was. He took me to a Sales Manager to see what could be done. He explained the situation to him. I explained to the Sales Manager Tthat the Service Manager said it had been painted and it was not covered under the warranty. I next asked him if the car had been wrecked? He said he didnt know. I then asked if I could have a copy of the car fax. He printed off one, looked over it then handed it to me and said "The car fax says nothing about it being wrecked". I asked how could we find out. He stated that he didnt know. I asked if there was anything he could do about it. He looked at me dead pan and said "What do you want, Money? Thats what everybody wants" I said no, I just want what I paid for. He next said "Thats the chance we take when we buy a used car". I said a $25,000 dollar used car. Then he said would you be willing to pay for half of it. I said I guess I have no choice. I next looked at Hank and asked him if the car was a certified used car. Hank said he didnt think so. The Sales Manager then sent Hank out to take pictures then informed me that the paint guy would be around in a week or two and he would show him the photos. Today is April 2, 2014 and I havent heard a word from them. But I guess he was right, its a chance we take for buying a used car. Another thing I want to point out is that I never recieved a customer survey for buying a car from them as I always had when buying a car in Chattanooga. As God is my witness, Hank was standing right next to me when the conversation occured. I would also like to point out that the car fax he gave states on 10/31/2013 14,676 Offered for sale as a Kia Certified Pre-Owned Vehicle. I still have the car fax that indicates it. I would like to point out that Hank done a great job and was completely professional making the sale. I have no issues with him.

stevenamos

Mar 27, 2014

I have a 2005 Kia Optima, which I love, by the way! This is the second time that the remote buttons stopped working, after I changed the car battery.You fixed it last time, but it was under warranty. I went ahead, and replaced the batteries, in both remotes, and that is not the problem! I found that Kia has to reprogram, and only you can do it! Reserch online says, that most dealers will do it for free, but you want a minimum of $50.00, for 2 minutes work! So of course I said forget it, My wife and I was in the new car market, so guess what, last week we got a new Ford, instead of the kia, that I wanted! It looks like I am going to need another car also, so you lost two sales, for something that wouldnt have cost you a dime! STUPID! STUPID! STUPID!Steven Amos304-5945

jaze

Mar 20, 2014

Hank was an excellent salesperson! He didn't push me into anything. He listened to my needs and met them all! I really like my Kia but I loooove the gas mileage. Anyone in the market for a great car with a great price, please go see Hank Brown!

maria combs

Mar 18, 2014

Hank made sure I got my dream car. Worked hard for a good deal. No pressure. Good advice on previous car dealers. Thanks hank. I will buy there again

Paigemc87

Mar 11, 2014

He was amazing, great to work with, never met such a great person to do anything they could to help out, id advise anyone to buy a vehicle from Hank Brown

Lblalock0610

Mar 4, 2014

Jamie was a great help!! I talk to him over the phone before we got there and he had everything ready for us. He was very helpful and got us a great deal! I would definitely reccomend him to anyone!

Tony Layne

Mar 3, 2014

My mom bought her first new car at Kia of Chattanooga we had a great timothy people where great and Mr Allen Miller was very nice to us we really like the new Kia so I recommend going to Kiaof Chattanooga and not Larry Hill of Cleveland they told us we wanted more car than we had money so we didn't buy their car Kia of Chattanooga is where it's. at Tony layne

sadietriplett

Feb 26, 2014

This is the first time I bought a car with a loan and financing. I originally came in, utterly defeated in my search that I could not find something because of my zero credit. Jamie Ryan was able to help me get AMAZING financing AND my DREAM car!! He helped me understand the financing and loans I was getting, traded in my old vehicle for a reasonable price, and got me the best deal that I could ever find, and trust me I looked. Jamie is unlike every other car sales man I encountered. He didn't look at me as a money sign, he looked at me as a person looking for a car that will last me until my adult life. I am BEYOND pleased with the service and the pricing I got at Kia. It was by far more superior to anywhere else I went before, such as Honda and Carmax and EasyAuto. If I had to recommend anywhere to buy a car it would be Kia. If I had to recommend any car sales man to get a car from, it would be Jamie Ryan.

ajdajag

Feb 21, 2014

Hank Brown service was Perfect, very nice and friendly. He made sure that my family was happy with our vehicles and he didn't try to force a car on us. I will be going back to Kia of Chattanooga because of Hank Brown.

ednafoust

Feb 18, 2014

He was very helpfult to me and my family. Greatly appreciate his help. I was not pressured when I went in and was able to tell him what I had been looing at and what I wanted. I would truly recommend them to anyone looking for vehicle.

NGLiss

Feb 12, 2014

I was referred to Jamie from a friend after my previous vehicle died. I thoroughly enjoyed working with him. He helped me find an extremely nice car that still fell within my budget. He is open and honest about the condition of the vehicle and he was very informative with my concerns. I have absolutely loved the car and would highly recommend both him and Kia of Chattanooga to anyone looking to buy in the area. All of the associates were friendly and helpful and made sure I felt comfortable while there. I can't thank Jamie enough for the help he gave me and the support through the purchase.

ngliss

Feb 12, 2014

I was referred to Jamie from a friend after my previous vehicle died. I thoroughly enjoyed working with him. He helped me find an extremely nice car that still fell within my budget. He is open and honest about the condition of the vehicle and he was very informative with my concerns. I have absolutely loved the car and would highly recommend both him and Kia of Chattanooga to anyone looking to buy in the area. All of the associates were friendly and helpful and made sure I felt comfortable while there. I can't thank Jamie enough for the help he gave me and the support through the purchase.

Jim Burris

Feb 6, 2014

I found a used 2012 Mazda 3 on Kia of Chattanooga's website one night after work. The next afternoon my wife and I went out and met Jamie Ryan and we took the car for a test drive. Mr. Ryan was great to deal with, no pressure and did not try to force the car on us. I had been looking at Mazda's for almost a year and waiting on the right deal to come along. Mr. Ryan took us into the office after the test drive and told us the trade-in value of my car and the price of the Mazda. My wife and I had decided on a payment that would fit our budget before hand and Mr. Ryan came in with a price much lower than we had anticipated. Once we had decided to buy the car, Mr. Ryan introduced us to Dirk Emmett, the sales manager, and he was extremely nice as well. Once again, no pressure to walk out with a car that night. Next it was off to the finance manager, Clyde Dempsey, again, no pressure, just a willingness to help get the best payment possible. When the mountain of paperwork was signed and we were in our newer car driving home, my wife and I discussed almost the entire 25 minute ride home that this had been car buying experience we had ever encountered. All other dealers should train off of how Kia of Chattanooga does business. My wife and I have decided that our next car will come from Kia of Chattanooga. Gentlemen, if you are reading this, "Way to Go!"

jim_burris

Feb 6, 2014

I found a used 2012 Mazda 3 on Kia of Chattanooga's website one night after work. The next afternoon my wife and I went out and met Jamie Ryan and we took the car for a test drive. Mr. Ryan was great to deal with, no pressure and did not try to force the car on us. I had been looking at Mazda's for almost a year and waiting on the right deal to come along. Mr. Ryan took us into the office after the test drive and told us the trade-in value of my car and the price of the Mazda. My wife and I had decided on a payment that would fit our budget before hand and Mr. Ryan came in with a price much lower than we had anticipated. Once we had decided to buy the car, Mr. Ryan introduced us to Dirk Emmett, the sales manager, and he was extremely nice as well. Once again, no pressure to walk out with a car that night. Next it was off to the finance manager, Clyde Dempsey, again, no pressure, just a willingness to help get the best payment possible. When the mountain of paperwork was signed and we were in our newer car driving home, my wife and I discussed almost the entire 25 minute ride home that this had been car buying experience we had ever encountered. All other dealers should train off of how Kia of Chattanooga does business. My wife and I have decided that our next car will come from Kia of Chattanooga. Gentlemen, if you are reading this, "Way to Go!"

khancock70

Feb 3, 2014

I have to say, this is the first new car I have ever purchased. I was actually given a one on one instruction on how to use all features of this car, and not only that, I was going to go through USAA for financing, however, the finance manager at Kia got me a better rate than I have ever had. These reasons for the reasons I would recommend this dealership.

tim20120

Jan 25, 2014

Got a email price for 9,997. But when I got there they jumped the price 2,000 dollars. I live 45 minutes from kia of chattanooga this was a total waste of my time. I got lied too and cheated out of a car. I would not recommend this place to anyone they refused to work with me. They were very rude. Except for john woodall he was a nice guy I'm going to report them to the better business bureau

cmorrow0212

Dec 28, 2013

We had Amazing service!!! We Highly recommend Hank!!! Very helpful and knowledgable and fast service. I will come back for future cars. Thank you for your awesome service!

TheFridgeRaider

Dec 9, 2013

It's nice to see a car dealer that cares about their customers. Everything about our experience there was great and Jon was more than helpful in choosing a car best suited for our needs. We came in wanting to a certain model of Kia and after talking with us Jon suggested we drive an Optima. He could not have been more right in the selection of the car as it had everything we wanted and more. After all the driving came the part that everyone hates, finance. Nothing could have been easier than what Brandon had for us. We got the car we wanted and at the price and payment we wanted. My wife and I were concerned when we received a phone call the next day from Brandon, saying he had gotten us a better deal, now I have never heard of dealer keep looking out for their customers after the sale of a car. We went in a he had gotten us a better deal on the car and made our payments lower. While we were there we were going to get another key as our only came with one as it was used. Brandon said that would be no problem and he would get us another key for free. Needless to say my family will be back to Kia of Chattanooga as they are there to make your car buying experience a great experience.

SpyderRider

Nov 22, 2013

My wife and I purchased a certified used Kia Sorento from Kia of Chattanooga on November 21, 2013. Mr. John Woodall was our sales consultant and was extremely helpful in answering our questions about this vehicle. After letting us test-drive the Sorento, we decided it was the vehicle we were looking for. John proceeded with the paperwork and shortly afterward, brought us an offer. We were pleasantly surprised on the great offer he gave us and with little debate between my wife and myself, we agreed and John immediately got with the F & I representative to fix up our paperwork. After just a short time to get the paperwork completed and signed, we were on our way home with our 2013 Sorento! Mr. Woodall and the entire staff at Kia of Chattanooga gave us probably the most enjoyable car-buying experience that we have ever had! I would very highly recommend anyone looking for a Kia to use these fine folks. I'm sure they will treat you as well as they treated us! Thanks again John for all your help! Mike & Mary Ellen Cartwright Shelbyville, TN

spydrrydr1950

Nov 22, 2013

My wife and I purchased a certified used Kia Sorento from Kia of Chattanooga on November 21, 2013. Mr. John Woodall was our sales consultant and was extremely helpful in answering our questions about this vehicle. After letting us test-drive the Sorento, we decided it was the vehicle we were looking for. John proceeded with the paperwork and shortly afterward, brought us an offer. We were pleasantly surprised on the great offer he gave us and with little debate between my wife and myself, we agreed and John immediately got with the F & I representative to fix up our paperwork. After just a short time to get the paperwork completed and signed, we were on our way home with our 2013 Sorento! Mr. Woodall and the entire staff at Kia of Chattanooga gave us probably the most enjoyable car-buying experience that we have ever had!I would very highly recommend anyone looking for a Kia to use these fine folks. I'm sure they will treat you as well as they treated us!Thanks again John for all your help!Mike & Mary Ellen CartwrightShelbyville, TN

reborn

Nov 3, 2013

My stepson needed a used car and had no credit and asked me to help him, and our second day looking at used cars took us to KIA of Chattanooga. Everyone was very friendly, courteous, and helpful. We found two Nissan's we liked and drove them both. I am almost positive I asked the salesperson about the doc fee that dealers add on for more profit and he said twice that the only fee was tax, title, and tags. We really liked the Nissan with the miles under 80,000 and the price reasonable. We told the salesperson lets look at the bottom line. We headed inside and sat down for credit check and other paper work. He says I'm going to pay the doc fee and the price came down 499. We'll take it.Everything was going real good and the salesperson gets up and goes somewhere and comes back and says we offer a bumper to bumper warranty for $800 for three years. He told us what all it covered and we took it and it added twenty something dollars to the finance charge. They didn't tell us that but I figured it up.So far we had a great experience but things soon changed when we went to see the finance lady. She was very sweet and showed us what the payments would be and I said goodness what happened. It really seemed high for the price we financed. I asked to see the screen and there was a 499 doc fee. I said there was not suppose to be a doc fee and she said he nocked 499 of the price for the doc fee. Yes he paid the doc fee then added it back. I decided not to pitch a hissy fit and said that still seems high. Let me see the computer screen again. For a ballpark figure you can expect to pay 10% in sales tax in TN. Looking at the screen there was a very large number and I asked what it was and she said that is your warranty. What!? That is twice what he said it would be. She calls him in and he says I misunderstood what she said. I said cancel the warranty. That took the payments down about fifty dollars a month. That night I went to bed and reviewed everything in my mind that had happened at the dealership and got mad, got up, got on the computer to check and see if this was a trick and if it had been used on others. I could not find where they had done this to anyone else. I went to the BBB and they were not a member but had several complaints against them but most were settled. I keep thinking about everyone's actions during the process and it looked like a planed rip-off. Now I'm upset and I'm sure they had done this little trick to others. They opened at nine in the morning and I was there to meet and greet them with my hissy fit to be pitched. When they doubled our payments on the warranty that became well over five hundred making it a felony fraud. I got over there that morning and saw the sales manager and we went to an office and we discussed the warranty first where it had doubled. He didn't know I caught this and he said you should've read the paper before you signed it. I said I did and caught it and he asked what the problem was and I said how many have yall ripped off this way. I can assure you I'm not the first but I hope I'm the last. Buyer beware of all the tactics. They have new ones all the time. Take the time to read the paper work before you sign anything at a car dealer. There are many that are hoping you'll trust them and they will add on stuff.I can't recommend the dealer but I sure did like the Soul that I sat in while waiting on the process.

Jacob

Oct 29, 2013

We had a great experience working with Jamie at Kia of Chattanooga. He was very knowledgeable and helpful, and he went above and beyond to get us into a new vehicle. Clyde was also great to work with, and he worked extra hard to get us the best deal possible.

Gavrieswyk

Oct 29, 2013

We had a great experience working with Jamie at Kia of Chattanooga. He was very knowledgeable and helpful, and he went above and beyond to get us into a new vehicle. Clyde was also great to work with, and he worked extra hard to get us the best deal possible.

heidiwhite

Oct 29, 2013

Car buying for me is right up there with getting teeth pulled, I don't like it, but Tommy made purchasing my Kia bearable. He was honest and let me know what was happening every step of the way, which I greatly appreciate. He listened to my concerns and what I wanted and I left very happy and with no regrets. And the best part of all...... I love my new car!!! Thank you Tommy.

jennzifer

Oct 29, 2013

I bought my vehicle at Kia of Cleveland but I live 2 hours away towards Johnson City, TN. I am only able to bring my car to be serviced on the weekend and when Kia of Cleveland changed their service hours I switched to Kia of Chattanooga. This was my first visit to Kia of Chattanooga and it was great. Everyone was so friendly, especially Felicia and the cashier. My car was ready in a timely manner and I enjoyed the comfortable waiting area. Thanks for the coffee and cookies!

JDunn

Oct 22, 2013

I dealt with another dealership for over a week and still wasn't getting any results from the financial point of view, I decided to call Kia of Chattanooga and within 24 hours I was driving off the lot with a new vehicle. Kia of Chattanooga Rocks!

Jennifer.lynn

Oct 22, 2013

I had a wonderful experience with everyone at Kia of Chattanooga. Jamie was extremely helpful and friendly. He was able to find me the perfect car at the perfect price. I will recommend Kia of Chattanooga to anyone looking for great customer service.

JustinDunn

Oct 22, 2013

I dealt with another dealership for over a week and still wasn't getting any results from the financial point of view, I decided to call Kia of Chattanooga and within 24 hours I was driving off the lot with a new vehicle. Kia of Chattanooga Rocks!

Lindsay.cope

Oct 22, 2013

I went to Kia of Chattanooga just to look around, but Allen and Amanda found me the perfect car at an even better price! I could not have been happier with my experience and will definitely go back.

agorman5

Oct 17, 2013

The staff was very nice and I will come back to purchase again. Recommend KIA to go and purchase a car. Will be satisfied 100%. Thanks.

renaerob3

Oct 14, 2013

Every one provided great service. Ken was very helpful in finding me the car with the options I wanted. I am very happy with my new purchase.

tdavidson111

Oct 14, 2013

Allen was a wonderful salesman. He was very polite and answered every question that we had. He showed us every feature to the car, how it worked and how to program them to our likings. He explained all the safety tests that had been performed and the comparisons to competitors cars and Kia. I would recommend this salesperson to anyone (and have) . Thank you Allen and when it's time to buy another vehicle you will be the first person we talk too.

Eddie

Oct 10, 2013

I bought my 2011 Kia Sorento from Kia of Chattanooga in 2010 and love it. The buying experience was great - no pressure, good deal, helpful finance department. I've had the car serviced every 5000 miles and only at Kia of Chattanooga. The prices are fair and the service is timely and well done. I recommend the product and the dealership.

edavis7718

Oct 10, 2013

I bought my 2011 Kia Sorento from Kia of Chattanooga in 2010 and love it. The buying experience was great - no pressure, good deal, helpful finance department. I've had the car serviced every 5000 miles and only at Kia of Chattanooga. The prices are fair and the service is timely and well done. I recommend the product and the dealership.

pclipfords

Oct 9, 2013

I moved here from FL a year ago and have been having my 2011 Sedona service work done at KIA of Chattanooga. I have had no problems with scheduling maintenance service or having problems which require immediate attention taken care of at the dealership. Coupons have been accepted and I have also received helpful information about features on my car.

tcolvard

Oct 9, 2013

Good experience. I didn't know I had to have an appointment for oil change but everyone was friendly and was able to work me in so I didn't have to wait at all.

sassysis

Oct 5, 2013

First I was looking for an affordable small SUV. My mom wanted to get a car that was not only affordable but that also had a warranty that she felt would show the car was dependable. After I did several searches online I felt Kia was the way I would go. I got a call from Eric to come to dealership and see if they could help us with the purchase. We decided we would go after he did call back and tell me of a deal he could give her. We went to the dealership and everyone we encountered was very helpful and friendly. We looked at the Kia Soul, my mom got in it to make sure it was easy to get in and out of, she has had double knee replacement and needed a vehicle that was not to low and not to high. The Soul was perfect and she loved the color. We sit down with Mr. Hill and to complete the credit application. He was very personable and made us feel at ease. We enjoyed our visit with him while we waited to talk to Mr. Dempsey. We went to Mr. Dempsey's office and he went over different options on the contract. We finished our purchase and drove our new Kia Soul home that evening. We were there less than 2 hours. It was a great experience and would recommend Kia Of Chattanooga and our salesman Eric Hill to anyone that is in the market for a car. In fact we have already told friends and family about the way we were treated and have recommended them go see Eric!

Davidbarr54

Oct 3, 2013

I came in with a tall order to fill. The sales staff worked very hard to come to a deal that I was very happy with. This is the fifth jeep I have owned. In the past my family has bought 5 cars from a Kia dealer in Wyoming. Kia of Chattanooga held up the high standard of customer service we expect from Kia. Yes my second car is a Kia Optima. No matter if Kia of Chattanooga is your first choice or not, you are doing yourself an injustice if you don't stop and experience a "no games" car buying experience. From the service department to sales, truly a professional staff.

dawg34

Sep 30, 2013

Marcus was a big help in getting us what we needed. We came in looking for a used car to replace my gas guzzling Ford Expedition. Not only did I get a car but a brand New car for only 400.00 more than the used one we test drove. Marcus was very professional and well spoken. He was able to answer all our questions and meet all our needs in a car purchase. Great Job Marcus!!

alanmcdonald

Sep 25, 2013

We have bought 2 Optimas from Michelle in the past year. She took the time to explain all the features of the vehicle and worked with us over several days in making our decisions.

ktwright92113

Sep 25, 2013

Very much enjoyed our experience buying a new car at Kia of Chattanooga. The staff was simply awesome! We had the pleasure of being a customer to a new employee, Jonathon. Jonathon was very composed, professional, and you could see his eagerness to make this a good buy for myself and my husband. Dirk helped with the experience, but he wasn't over bearing. The finance mgr. had several people waiting on him, but he too was very kind, professional and very thorough. It seemed to me they all worked together to assist Jonathon and to make it such a great experience! We bought the 2014 Kia Forte and I just have to say how much I love this car. A huge Thank you to everyone at Kia for a wonderful experience, and Good Luck to Jonathon on his future sales!

alanmcdonald

Sep 25, 2013

We have bought 2 Optimas from Michelle in the past year. She took the time to explain all the features of the vehicle and worked with us over several days in making our decisions.

jaymenus

Sep 25, 2013

My experience over the past two and a half years has been excellent. I am pleased with the car and pleased with the service. When I am in the market again for a car, Chattanooga Kia will be my first choice.The most recent service was performed quickly and expertly in a satisfactory time frame.

ktwright92113

Sep 25, 2013

Very much enjoyed our experience buying a new car at Kia of Chattanooga. The staff was simply awesome! We had the pleasure of being a customer to a new employee, Jonathon. Jonathon was very composed, professional, and you could see his eagerness to make this a good buy for myself and my husband. Dirk helped with the experience, but he wasn't over bearing. The finance mgr. had several people waiting on him, but he too was very kind, professional and very thorough. It seemed to me they all worked together to assist Jonathon and to make it such a great experience! We bought the 2014 Kia Forte and I just have to say how much I love this car. A huge Thank you to everyone at Kia for a wonderful experience, and Good Luck to Jonathon on his future sales!

JoeBowen

Sep 24, 2013

The peopl at this dealership are very friendly. They let you know up front what to expect on your service. They will get you in and out in a timely manner.

Sharetta

Sep 20, 2013

I came into Kia of Chattanooga immediately after having an upleasant experience at another dealership. I received prompt, professional, and courteous service. Eric Hill, my salesman, took the time to show me what vehicles I would qualify for, assisted me on test drives, and accommodated my schedule in such a way that I was allowed to really take my time picking the right car for my needs. In addition, to the great customer service from the sales team, Clyde Dempsey went above and beyond to facilitate the finance portion of the deal. My experience at Kia was my very first time purchasing a car directly from dealership, and the positive experience will have a lasting impression. I am now the proud owner of a brand new KIA, and will continue to return to KIA of Chattanooga for future car purchases for myself and other family members.

sharetta

Sep 20, 2013

I came into Kia of Chattanooga immediately after having an upleasant experience at another dealership. I received prompt, professional, and courteous service. Eric Hill, my salesman, took the time to show me what vehicles I would qualify for, assisted me on test drives, and accommodated my schedule in such a way that I was allowed to really take my time picking the right car for my needs. In addition, to the great customer service from the sales team, Clyde Dempsey went above and beyond to facilitate the finance portion of the deal. My experience at Kia was my very first time purchasing a car directly from dealership, and the positive experience will have a lasting impression. I am now the proud owner of a brand new KIA, and will continue to return to KIA of Chattanooga for future car purchases for myself and other family members.

Chattrj

Sep 19, 2013

Marty was very pleasant to deal with. I bought a new Kia, Forte and the invoice sale Kia of Chattanooga was running helped keep the payments within my budget. I am a happy owner of a new Kia Forte! Thanks Marcus... J.R.

rreese37

Sep 19, 2013

John Woodall is a courteous and professional salesperson who made our buying experience smooth and enjoyable. I am impressed with John's attention to detail and follow up after the sale.

chattrj`

Sep 18, 2013

Marty was very pleasant to deal with. I bought a new Kia, Forte and the invoice sale Kia of Chattanooga was running helped keep the payments within my budget. I am a happy owner of a new Kia Forte! Thanks Marcus... J.R.

rosaamos

Sep 17, 2013

I've always HATED the "car buying" experience and had put my new purchase off for 2 years. I decided on exactly what I wanted and contacted Kia of Chattanooga via a web inquiry. Eric Hill promptly called me, answered all my questions thoroughly and did so professionally and with NO pressure! I drove to Chattanooga, met Eric and an hour later, was the proud owner of my New Kia Optima. Eric is top notch; knowledgable; no pressure; and very friendly. I would recommend Eric Hill and Kia of Chattanooga to any of my friends and family!!! Rosa Amos

jgrassbama

Sep 14, 2013

Eric was very polite, professional, and helped lead me to what I wanted to do. I've not had many car buying experiences I consider positive, so i was very pleased to have had Eric and Amanda in the process. Will definitley recommend to anyone I know in the market.

Huntsdeer68

Sep 7, 2013

Horrible experience today! We were even planning to be repeat customers, despite the fact that they sold us a junker not even 6 months ago. Went to trade in this Junker and they only offered half of what we paid. Again,...purchased less than 6 months ago. Ken lies to customers. What a shame! Tried to give him a second chance and he just couldn't redeem himself. And management doesn't care!! They had to know how upset we were when we left, but did they try to call??? No. Tried to call and speak with sales manager,....but conveniently nobody was available. Will NEVER do business there again.

bingelja

Sep 5, 2013

The sales experience was refreshing from start to drive out. Salesman was friendly, helpful and informative but not pushy. He acted more like you would expect from a real estate buyers agent (more concerned that I was getting what I needed/wanted and would be happy with my decisions) as opposed to your stereotypical car salesman, only interested in making a quick buck and moving on.I had a price point that I wanted to stick with and I actually walked away on my first visit. Eric and the dealership kept me in mind and called me some days later to discuss a new promotion that would bring the payment terms down where I wanted them. I was resolute about my desired payments and they respected my resolution enough to let me walk the first time and respected ME enough to call me back in when they knew they could make me happy.Great Experience!

Kelley Henley

Aug 21, 2013

Jamie Ryan was great to work with...he came in on his day off to show us the car! He didn't rush us on anything, let us take our time and we ended up buying the car. He was so helpful...I would recommend him to anyone looking for a car, new or used!! The dealership was nice and everyone there was very attentive. The whole experience was just outstanding! I would do return business with Jamie and the dealership again! A+ Service

kelleyswh9

Aug 20, 2013

Jamie Ryan was great to work with...he came in on his day off to show us the car! He didn't rush us on anything, let us take our time and we ended up buying the car. He was so helpful...I would recommend him to anyone looking for a car, new or used!! The dealership was nice and everyone there was very attentive. The whole experience was just outstanding! I would do return business with Jamie and the dealership again! A+ Service

wilmatneymichaelbradshaw

Aug 16, 2013

Awesome amazing service!!! Easiest process I've ever experienced!!! Jamie was helpful from beginning to end. He got us a great deal and price. All the features we wanted plus much more.

scondee

Aug 12, 2013

I am on the road a lot and need a dependable car. The vehicle I had was constantly needing repaired and it was getting ridiculous. I knew it was time to do something. I had filled out my application online and was contacted almost immediately. The salesman that I worked with, Jamie Ryan was awesome! He made sure that the whole process went smoothly and that I was happy with my purchase. I love my new Optima and I will recommend KIA of Chattanooga to anyone looking for a new vehicle!

Paul J Farr

Jul 24, 2013

Chattanooga Kia is an awesome dealership. Shawn and Eric went out of their way to make sure we had a great experience. They had a place where my 8 year old son could relax and involved the entire family with the vehicle selection process, including allowing my son to approve of the vehicle. With challenged credit, their finance department was able to help us get the car we had wanted and at a fair price. I highly recommend Chattanooga Kia to anyone in the SE Tennessee/W North Carolina/NW Georgia/NE Alabama area.

paulpaige

Jul 23, 2013

Chattanooga Kia is an awesome dealership. Shawn and Eric went out of their way to make sure we had a great experience. They had a place where my 8 year old son could relax and involved the entire family with the vehicle selection process, including allowing my son to approve of the vehicle. With challenged credit, their finance department was able to help us get the car we had wanted and at a fair price. I highly recommend Chattanooga Kia to anyone in the SE Tennessee/W North Carolina/NW Georgia/NE Alabama area.

Marklisa

Jul 6, 2013

We admittedly were very indecisive buying this vehicle, yet Jamie was very patient and went way above and beyond to help us out. He respected our budget and worked very hard to find the best possible car for us. This is our second time buying a car from him and we will certainly buy from him again in the future, Lord willing. This dealership is fair with their pricing and a pleasure to work with, even when we are not. :) We finally did decide on a car and we love it! Thanks to all at Kia of Chattanooga for their time, effort, and patience.

jnl4229

Apr 15, 2013

I will NEVER send anyone to Kia of Chattanooga. I was all set to buy a Kia Soul, but when I was with Mike discussing financing he began showing me prices that had never been discussed. Apparently it is difficult for Kia of Chattanooga to add in fees (documentation, tax, tag, and title). When I left Mike had the nerve to get an attitude about the fact that I wasn't happy with the new price. Maybe it's the lack of technology in the building, but I still don't understand how you don't know what the documentation fees will be. I ended up going to Ed Voyels Kia in Smyrna, Ga. where I got awesome, friendly, knowledgeable service, and was told a final price with all of the fees included before I even spoke with the financial manager.

Wrangler84

Mar 29, 2013

We were shopping for a new car for our daughter and on our visit to Kia of Cleveland were felt like we were welcome and the salesmen were very informative about the vehicles and were not to pushy. We were very satisfied with the dealership, the salesman, and the car we purchased. I would definitely recommend this dealership and refer our salesman to anyone interested in purchasing a new Kia.

EmilySchreiber

Mar 27, 2013

Sean was wonderful! He made the whole buying experience easy going and fun! Took my desperation at having to buy a car - with a time crunch - and turned it into a relaxing, stress free event. Thank you Sean!

llgraham

Mar 17, 2013

Sean was great! He was friendly, professional, and went out of his way to make everything easy for me. I love my car and appreciate having such a good experience buying it. THANKS!

r1mcnally

Feb 26, 2013

Brian was very helpful during our visit because he was able to not only specifically answer our question regarding the fuel reimbursement program, he was able to ensure we were enrolled correctly. During two previous visits two other Service employees (I did not get their names) were less than helpful regarding this question. Also, Brian was able to address a concern (engine knocking) and reviewed gas types and grades, and also explained we'd need to being the car in during the week for further inspection. Thank you to Brian, not just because he's doing his job (which is what all employees should do), but also because he does it in a friendly, professional and clear way.

Drick

Feb 6, 2013

I bought a car last week and had a great experience working with Michelle Wagner. This dealer is over 2 hours from where I live, but I found them more helpful compared to a local dealer in Nashville. I knew what I wanted and Michelle listened to my needs. She asked some additional questions to better understand what I required. Michelle came up with a few options and met my requirements. I left a few hours later driving a new 2013 KIA Sorento. I want to thank Michelle for listening to me, asking some questions and finding a solution without playing "sales" games. I was honest and upfront with her when I walked in and told I her I would buy today if she could work with me to meet my requirements. If the dealer in Nashville would have listened to me and worked a bit harder like KIA of Chattanooga, I would have bought a KIA a week earlier. If you want treated honestly and professionally, buy your next car from Michelle Wagner at KIA of Chattanooga.

joelhb717

Jan 9, 2013

I bought my car from 343 miles away! I drove a total of 686 miles. Jamie Ryan helped me in every way possible to answer all my questions. I had a lot. I probably drove him a little crazy. I was afraid of being scammed or lied to everyone was telling me not to buy the car because i had not seen it. He helped with all the questions i had and made sure that the car was great by the time i got there. Not one single issue with the car. Everything he told me over the phone was True. I am very happy with the way it all turned out. Thank you for everything.

KellyES

Dec 26, 2012

I wanted to purchase a new Kia Rio5 so I went to this dealership. I told the sales guy what I wanted and he said they didn't have any of those in stock and how about a Forte instead. I again said no, I want a Rio5 and asked if he could check to see if they could get one from another Kia dealership for me. He went inside and came back out in less than a minute and said no one else had one. I left and went to The Cleveland Kia dealership where they found exactly the car I wanted which I bought! I will never set foot on this lot again nor will I ever recommend them to anyone!

bsmithpharmd

Dec 22, 2012

We were looking for a car as a Christmas present for a family member. The Sorrento is a great size, safe, has a great warranty, and great gas mileage. We are very pleased and feel it is an excellent value. We had a pleasant, easy experience....very glad we decided to look at KIA of Chattanoga.

Sheilabates

Dec 17, 2012

Chris was a great sales person, very informative, knowledgeable, and very honest about pricing, would come back again for my next Purchase, actually everyone involved was extremely knowledge making my purchase a pleasure.

cupkake247

Dec 16, 2012

Jamie was just GREAT!! He hung right in there with me try to find a vehicle that fit my personality & price range. It was my pleasure to get to know him I feel like he is a friend. The next car I buy I hope he is still around to sell it to me. Great job Jamie (Jeremy)...LOL..(inside joke).. I LOVE my car!!!!! Thank you so very much for putting up with me.

AStruthers

Nov 30, 2012

Sean was a very genuine person. He was very personable and has a great personality. He made us very comfortable, and I felt he did all he could to get the best deal. I really appreciate his service.

deadra3

Nov 26, 2012

Mr. Ford is a very nice man. It was a pleasure doing business with him. He was very helpful and knowledgeable of the vehicles on the lot.

CarrieLynnThomas

Nov 25, 2012

Jamie Ryan and Clyde Dempsey demonstarted excellent customer service. They were super friendly and very helpful. They worked together to get me the car loan I needed. Thanks to these gentlemen and Kia of chattanooga I have a car I love. When I left the dealer ship I left happy and with no unanswered questions. I would certainly recommend these guys and Kia of Chattanooga to others. :)

Karl Perdue

Nov 25, 2012

We were not expecting to purchase However our salesman worked with us and answered all our questions and did not pressure us. The folks in the dealership were especially friendly and up front and did not lie to us.

leland1965

Nov 13, 2012

I had the best experience today at Kia of Chattanooga. Hank Stojnic my salesperson was the best I've dealt with. Hank made the process of test driving to applying for credit seamless. Mike Pomeroy made the financing just as seamless and was very instrumental in getting me the terms that I could be comfortable with. I look forward to a long relationship with this dealership and would definately refer anyone looking for a great deal to Kia of Chattanooga.

cmms23

Nov 6, 2012

I was very impressed with the quality of customer service I received at Kia of Chattanooga. The sales associate Mike Mckelvy went way above and beyond to assist me. His professionalism and ability to get me a great vehicle exceeded my expectations. I am new to the Chattanooga area and am learning my way around. Although everyone has been courteous and friendly it was nice to be able to feel relaxed and walk into a business knowing that I would be dealt with as a person, and not just a sale. Mike's passion and dedication to assist demonstrates that he protrays a true Winners Posture. His commitment to provide great customer service should be commended. I will definitely continue to do business with him and Kia of Chattanooga. Thank you!!

Steve Beard

Nov 6, 2012

Jamie supplied all the information we needed for purchasing our first new car since 2000. We are critical buyers who had done our homework. After giving us the basic information about the Sorento, Jamie told us to go look around to be sure that we were getting the best buy. We found that no one could match the warranty that Kia offered, neither could they match the price or the MPG. We came back after looking around and bought the Sorento.

undersea

Nov 2, 2012

I first requested information via internet requesting car and pricing information. I received the information promtly. I next visited the dealership and was greeted in a very friendly manner offering assistance. The sales representative (Ricky Burnette)was extremely helpful in answering my questions and accommadating in showing me the cars I was interested in. The Sales rep was never "pushy". The sales rep also offered to help locate any car that was not on their lot. Once I made a decision on the car I wanted to purchase the sales rep went to work immediately not only to give me the best pricing but made the purchase easy and smooth. I then met with the finacial rep (Mike Pomeroy) and he explained all of the financial details of my new car purchase including best ways to protect and maintain my new vehicle. He answered all questions and explained the details. Very pleasent experience low pressure. The sales rep Ricky Burnette had my new car waiting for me and explained the details of the car before leaving the dealership. I also was told to contact the dealership if I have any other questions or issues. I would definitely recommend this dealership to anyone! My overall experience was excellent. The dealership is "top notch". Thank you Kia of Chattanooga!!!

jccj01

Oct 20, 2012

we were just looking to see what KIA had to offer in the Sorento and Ricky showed us around.He was very courteous,friendly and persuasive.we We took a demo ride and Ricky showed us all the features of the Sorento.It was a real pleasure to buy a car with his help and we are happy with KIA of Chattanooga.

pmcghee

Oct 20, 2012

I recently purchased a beautiful new kia sorenta and I love the car and Mike McKelvy was a man that really knew everything I needed to know about the car. he answered all questions with great ease and he was not pushy and he took time to listen. I was not really looking for a car because I did not think I could but the kia staff worked it all out and I drove away within two hours in a new car! I felt like I have known Mike for years! Great Guy!! would advise anybody to come to Mike McKelvy at Kia of Chattanooga

mkidd99

Oct 17, 2012

I had been searching for a car for a couple of weeks and found nothing, I searched Kia of Chattanooga's inventory online and found a great used car. I spoke with Ricky Burnette and he did everything in his power to get me a great price and made sure I got the car that I wanted. Without the help of both Ricky and Clyde Dempsey this would not have happened. Both of these guys went above and beyond their usual work load and helped me. I bought a great used car and from the phone call all the way to Ricky bringing the car to the front door for me, the experience was awesome. I really appreciate all the hard work that both of you put into helping me. I will def. make sure to reccomend Kia of Chattanooga and Ricky & Clyde. Thanks again guys. x)

jenniferaloyd

Oct 12, 2012

Amazing all around service from Kia of Chattanooga! The purchase was painless! I felt as if I were buying my car from a family member. Sean, Mike and the sales manager stayed till 9PM to help me purchase a car. The whole time with smiles on their faces. Not only was I there late, but the next morning they were still trying to find me the best deal possible. My daughter is very shy, Sean made her feel comfortable through the whole experience. What all did Kia of Chattanooga offer me? A Family atmosphere, Budget Conscious sales and Financing Wizards (Mike). What more could you ask for! Thank you again for taking such great care of me and my family, I assure you that we will be back, and we will let everyone we know about how wonderful our experience was.

Lanadulaney

Oct 4, 2012

Ricky Burnette is the man! My hero! If you are looking for a hard working sales guy that knows how to get the job done , go see Ricky!! He will go the extra 10 miles to get it done! For a happy customer go see Ricky at Kia of Chattanooga! Your greatly appreciated customer,Lana Dulaney

ebachtold

Sep 30, 2012

Mike was very knowledgeable of the Kia Sorento and answered all questions we had. He made our purchase very enjoyable and easy. We were indesicive at first, but he helped us narrow our purchase and we are very pleased with it.

Niccole467

Sep 28, 2012

I recently bought a 2013 Kia Optima and the overall customer service and experience at this dealership was impeccable!! My sales representative Ricky Burnette, went above and beyond to make my experience outstanding and extremely satisfying! What added to the excellence of my experience was the finance manager Mike Pomery. He also made buying this vehicle easy and was fantatic!! Overall, buying a car at this dealership was the best experience I have ever had!! Great job !!

kovoni

Sep 22, 2012

Ricky Burnette and the rest of the folks at Kia of Chattanooga made purchasing our new car an unbelievable easy and stress free experience. We made our offer on the car and they made it happen. We went to Hyundai and Nissan the same day test driving cars and no matter what we ended back at the Kia dealership the cars just do not compare in quality and feel the Kia vehicles gives you. We looked at the Hyundai Accent and The Nissan Versa and the Kia Rio. The Kia won hands down...No contest. Also, Ricky gave us the keys for the Rio and said go have fun take it for a test drive and did not come with us. This was a plus, it allowed my wife and I to have a conversation with out someone asking us questions and making you feel like you can not talk openly. The other dealerships we had a sales persons with us on the test drives. Kia of Chattanooga knows that their cars and service sales itself. Ricky was great and is honest and never once felt pushy in any way. He knew once we test drove the Kia Rio and went to check the other cars we would be back and he was right. If you are looking to purchase a new, or used car My wife and I would highly recommend Kia of Chattanooga and Ricky Burnette for your next car buying experience. We Thank Ricky and the rest of the staff at Kia of Chattanooga for making our day there a great experience and a quality car. You can not beat the price, quality and staff. They are top notch and I promise you will not be disappointed.Thanks again everyone at Kia of ChattanoogaKevin & Meredith Lester

chattrj`

Sep 20, 2012

I bought a mini van for 7000.00 that is only worth 4,000.00 max. I was pressured, they took the keys to my trade in and kept on and on about what a great deal it was. I told them I wanted to research it and the man insisted it would be gone. I hate that the ripped me off for 2,000.00. With all the money the dealers make on financing new cars they could have helped me out and given it to me at a fair price.

Gran2x

Sep 17, 2012

We totaled our suv and had to replace it immediately. Jamie was great. He showed us the two models we where interested in, explained the features and let us test drive it twice. Jamie was informative about the options and how they work. Clyde was very helpful through the finace process. He helped us figure finacing through them or our credit union. We had a grat experience. Thanks!

cassilucas

Sep 13, 2012

Jamie was very thorough and helped me find the perfect car. He had great follow up but he wasn't too pushy. He went out of his way to help me get everything I wanted. THANK YOU JAMIE AND KIA OF CHATTANOOGA!!! I love my new car :)

reagan.cherie

Sep 11, 2012

Jamie was so friendly and helpful and didn't treat me like a normal salesperson would. He seemed to genuinely care and want me to have a new car, not just for his sake, but for mine. Clyde was very helpful and friendly, he made easy work of all the paperwork and was very professional. I would definitely recommend this dealership to anyone. I had a great experience.

ldsikes1946

Sep 10, 2012

Was needing a new car at a reasonable price with a limited budget payment. Every oneinvolved in helping us be able to purchase a car went beyond their duty to insure wewere able to purchase a vehicle from the trade-in to the cash allowance given for thepurchase of the car was excellent. Without the hard work of the sales team andfinancial team, we would not have been able to purchase the vehicle we wanted to buy.The guys took the time to ensure that we were able to make a good deal. From RickyBurnette & Sean Evans to Ken Burke(helping me with the internet application) to MikePomeroy and everyone else involed made us realize that there are car dealerships thatcare about the customer not just for a sale but as people that want to help.

tatejeep04

Sep 9, 2012

Ricky Burnette gave my daughter and I the best experience I have ever had when it comes to buying cars. Ricky worked hard to find the right car that we were looking for that provided us with the payment we we able to work with. I am sure we weren't the easiest customers to work with but Ricky never gave up and never made us feel pressured. He knew this was my daughter's 1st car and he knew how important this was for both of us. He made sure the tank was full, oil changed, and he personally paid for a complete detail on the car. A week after the car was bought, the battery died and Ricky paid for a new one to be installed. We are so lucky that Ricky was our sales person and thank goodness he wasn't a typical "car salesman".(Yuck) I will never go anywhere else to buy a car and I will always use Ricky Burnette!

nowiknow

Sep 6, 2012

This was by far the best experience I have ever had when purchasing an auto.. Mike Mckelvy was great.. Very knowledgeable, friendly and made the process so simple. I will definitely recommend this dealership and sales guy to everyone I know.. I love my new Kia!

phawkins4

Sep 6, 2012

We were very pleased with our visit to Kia of Chattanooga. John Woodall met us outside and immediately made us feel at home. He was very helpful in all areas of our transaction. He answered every question we had, and he was great to work with. Mike Pomeroy was also extremely helpful and went out of his way to help us. Our whole family enjoyed the experience at the dealership. We really love our new Soronto, especially the great gas mileage!

yinyang20

Sep 6, 2012

This was the best shopping experience of my life. Ricky was very helpful and found the perfect car that was in my budget. He was a life saver when it came to my new car and I would recommend him to anyone.

seaymark1

Sep 3, 2012

Our visit to Kia of Chattanooga was excellent from beginning to end. From my conversation with Kenneth the sales manager on the phone we learned that the friendly folks there would help us get a new Kia. Kenneth met us at the door and amazed me with his memory in such detail of our brief conversation hours before. That told me we were important to him and the staff at Kia of Chattanooga. He then introduced us to John Woodall who helped us and he was GREAT!!! He not only was courteous and informative in helping us see what vehicle would fit our needs but he was knowledgable of the different vehicles Kia has to offer.John helped us through the entire process and was very friendly and pleasant the whole time. I feel as if John is a friend and I just met him today! Another great person we came in contact with was Mike Pomeroy. Mike was very personable and encouraging to us and took the time to explain different financing and warranty options. He too was very good to us today and helped us purchase a great vehicle. Overall our visit to Kia of Chattanooga was amazing. I've bought a lot of cars but have never been treated with such friendliness and respect. Thanks to all who helped us get such a great car!

stephanie.juntunen

Aug 31, 2012

I love coming into KIA of Chattanooga to have my car serviced. Jon is awesome and truthful about what I need to have done to keep my car running at its best. ALL of the guys who work in the service area are so great. I recommend KIA of Chattanooga to everyone I know who is looking to buy a new car or need service done on their current car. I wouldn't take my car anywhere else!

tonia.howard.5

Aug 28, 2012

Mike was extremely personable and helpful in our quest for a new vehicle. He was a very informative salesman and made the whole process a pleasant one.

jessica.l.jones2

Aug 23, 2012

My experience was an awesome one.. They worked very hard to get me in the car of my dreams and they kept my payment where i needed it. This was far better an experience then the first time i purchased a car from another dealer. They treated with the most respect and valued my business. I will definitely be sending Allen some customers. Thank You.. J.Jones

dsncrp

Aug 22, 2012

Ricky and Kenneth were so great. They were very helpful and responsive. I basically bought this car over the phone and they answered all of my questions with a friendly attitude and even delivered the car to my home, which is about 100 miles from the dealership! I will go to them for my next car purchase DEFINITELY! The service was amazing and this was overall the best car purchasing experience that I've ever had.

jbates138

Aug 22, 2012

John was a wonderful salesman. He walked me through the cars, explained the options and differences between packages available on the car models I was interested in. He was patient while I haggled for a better price. The only reason I did not give the overall experience a 5 is because of the gentleman in the finance department. While not rude, he seemed uninterested in explaining things to me or even being there, which struck me as unprofessional. I had decided to leave to check on other financing options and John allowed me to take the car home for the evening to mull things over. I'm glad I did! After driving the car one evening, I was sold. I came back the next day and worked with another gentleman in financing, who was more courteous and was easier to deal with.

christal.thomas.186

Aug 20, 2012

I just finished filling in this whole thing and the dealer rater app deleted it! So, I rate Chattanooga Kia OUTSANDING, but this rate program crappy!Sean & Clyde did a wonderful job of putting us into a 2013 Sorento. We are very pleased. I hope over the next few years the dealership will be as good to work with for maintenance and repair should we need any.

nsrymwbh

Aug 17, 2012

John was vey nice and friendly with us and I would recommend this dealer to anyone.He was very helpful and went over all the details of our new Sorento.

jdaneyoung

Aug 15, 2012

Kia of Chattanooga, specifically John Woodall, was exactly what I was looking for in a dealership-- friendly, transparent and honest. I was interested in a non-Kia vehicle that I found online and was never pressured to consider anything else. When I asked for a night to think over my decision, it was no problem. The vehicle itself was the draw, but the friendly and professional staff is what really sealed the deal on my wanting to do business with Kia of Chattanooga. I've already recommended the dealership to a friend who's looking for a new vehicle and I would have no problem doing it again. I am certain I made the right choice in vehicle and dealership.

corvetteal

Aug 13, 2012

John Woodall worked with us very well. He showed us around the lot and let us test drive any optima we picked. Once test drive was underway he explained how all the features worked and ask us if we had any questions about the optima. John was very knowledgeable and made us feel very confident about purchasing our 2013 optima ex. He was very patient with us as we worked out the great deal on the optima. At all times John was very courteous with me and my wife and made us feel as though we were talking to an old friend. Clyde Dempsey was our finance manager and he explained every thing in detail and made our purchase go very smoothly. We have two Kia's now and we are very satisfied with our purchases and Kia of Chattanooga.

Jodistephens918

Aug 12, 2012

I would most deff recommend y'all to everyone Sean made a stressful process fun and relaxing he was just as excited as I was about my new car ! And I will be coming back in the future ! We had went to two places before going to Kia and it seemed like no one wanted to try getting me into anything cause I am a first time buyer. Well Sean sat us down did our paper work and got me into a 2011 Soul that I love ! He was super friendly and funny ! If you go to Kia ask for Sean Evans you will have fun and not be stressed !

ferlitaseibel

Aug 11, 2012

Taking our car for a service is never been easy until I met Mr. Bettis. He is very accomodating and responsive for the services we need. We love kia not only for the cars but for services and salesmanship.

mj010107

Aug 10, 2012

Very nice and no pressure sales. Finance worked hard to find best rate for us. We went to over seven dealerships and had eight offers to choose from but found the best deal on a minivan with kia.

dancaster

Aug 9, 2012

I bought my second Kia within 6 months from Sean Evans. He seems to be totaly honest and trustworthy. For that reason I would use him again to purchase another car. Mike Pomeroy was very helpful and professional in processing the paperwork. Don

pappyfarmer

Aug 9, 2012

Everything was great,from the first contact when we arrived till our last contact as we were driving off in our new sorento. Thanks for a great experience !!!!

xr35

Aug 9, 2012

GREAT PLACE TO BUY A CAR AS WE DID,I BOUGHT A FX35 FROM THEM WITH A GOOD PRICE AND THEY GAVE ME A GOOD PRICE FOR MY TRADE-IN

KeightyW

Aug 8, 2012

Jamie was absolutely perfect. He listened to everything I needed and wanted in a car and gave me a great trade-in price for my old one. He was really friendly and made everything easy to understand. Definitely not your typical car salesman. I love the car I got and was treated like someone inviting me into their home. It was wonderful.

Mullins1160

Aug 8, 2012

Karen was very friendly and helpful. She went above and beyond normal service. She made the whole experience of buying a car very enjoyable. This was our second Kia we have bought from Kia of Chattanooga. We returned because of the wonderful service we received the first time and we weren't disappointed this time either. Mike went through every piece of paper and explained everything with great detail. I would recommend Kia of Chattanooga to my friends and family.

sjbenson

Aug 6, 2012

Extremely easy to work with! Met every request we had after dealing with several dealers and beat another dealers offer. Hank was very helpful getting everything set up for us. We didn't feel any pressure purchasing the vehicle and left without any regrets.

Fred465

Aug 3, 2012

The salesman was very perceptive to the needs I had in purchasing a new vehicle. He was very informative and provided answers to questions sometimes before I asked. He had me drive several vehicles, and did not mind when I said I was going to Honda to look as well. Rightfully so he was confident in the product he was representing.

Lacey Wynn

Aug 3, 2012

If you are a young couple looking for a new car look no further than Kia of Chatt and Jamie Ryan, our salesman. We visited other nearby car dealerships and didn't revive respect, competence and quality of service as we experienced at Kia with Jamie. My fiance and I are just beginning our future together and buying a car was one of our first endeavors. Together our credit wasn't great together, however the awesome managers and Jamie helped us get a quality car with the exact payment price point for us three months ago. Last week I unfortunately had an accident that totaled my vehicle, and they were able to work miracles for me to purchase a new 2013 optima for being a return customer. I'll be honest with you, Kia has done everything to make sure that our car buying experience has but nothing less than perfect and I'll continue to buy through Jamie and the sales managers who made me feel like a friend instead of a customer. Thanks so much Jamie!

jasbmont

Aug 1, 2012

My experience with Kia of Chattanooga was great! Ricky Burnette was welcoming at first step in the door. At first there was a problem with credit but Ricky did not stop trying to get me in a car. Clyde the finance manager was awesome as well! He worked a deal that was to me a miracle and a blessing. I truly appreciate all the hard work and attention given to me during this whole process. I have had several car issues in the past but now I can have peace of mind for me and my kid. We are riding again thanks to Ricky Burnette and Clyde Dempsey.Even after the process was complete they contacted me with congratulations on my new car. I would and am going to recommend to all of my friends and family to pay Kia a visit they definitely will not regret it.

Sandy Graham

Aug 1, 2012

We were greeted enthusiastically by John, but he was not pushy. He was very professional and attentive to my partially handicapped husband's needs. It was a very hot day! Also very informative about our new car's electronics, etc. We are pleased with our car purchase experience! Sandy & Bob Graham

teresa40

Jul 31, 2012

I would definitely recommend this dealership. As a single female having had a few bad experiences with car dealerships and salesmen..I was anticipating the same thing as I walked into the dealership however I left with a new vehicle and no concerns about the choice that I had made--I felt that every employee that was involved in my purchase went above & beyond to make sure that I was happy with my choice of vehicle--I have given Jamie Ryan's name to a number of people and told them to ask for him at Kia when they decide to make that new car purchase.

kprose

Jul 30, 2012

Very satisfied with the service we received from both our salesman and finance manager. Both were very friendly and helpful,and worked with us in the purchase our new car. Would definitely recommend both of them to friends!

parham001

Jul 28, 2012

Dirk and everyone at Kia of Chattanooga were awesome! My husband & I had a great experience and absolutely LOVE our Sorento! We will definitely recommend this dealership in the future. The service was as top notch! Thanks again!

mitsipoole

Jul 27, 2012

Purchasing a new car has always been a STRESSFUL experience. John Woodall made everything easy, pleasurable, and got us a great deal on a wonderful new car. We would recommend Kia of Chattanooga to anyone.

CCMaxwell

Jul 26, 2012

As a woman going shopping for a car by myself, I really appreciated all the help the employees gave me with helping to pick out the perfect car for me that would suit all my needs as well as my budget. I was never talked down to no matter what I asked or how silly my questions may have seen to them, in fact they brought up things I might not have considered. I would recommend this dealership to any friend.

ToniDietrich

Jul 21, 2012

Jamie was absolutely wonderful! He took the time with me, and worked very hard to get me in a new car, even with my "shakey" credit score. I would recommend KIA and ask for Jamie, to anyone! I would go back and do it all over again!

ldking

Jul 11, 2012

We recently purchased our 3rd Kia in the last 16 months. We wanted to trade our Sorento for a new Sportage. We had specific wants and needs with the new vehicle and Ricky was able to help narrow the choices and find the car we wanted. He worked well with us to determine the overall pricing and communicated with the finance person to help us acheive the best rate. Very pleased!

mare8151974

Jul 9, 2012

I would highly recommend Kia of Chattanooga to everyone. Excellent sales team. Ricky is down to earth and was able to answer all our questions. Made us feel very comfortable and didn't pressure us into anything. Never felt this satisfied about purchasing a vehicle.Thank you Kia of Chattanooga and thank you Ricky for the great customer service!!!!

yys452

Jul 9, 2012

Purchasing a car from Karen Cross at Kia of Chattanooga was by far the easiest car buying experience I have ever had. She knew the type of car I was looking for and immediately called me when it came in. I really appreciated her diligence and dedication in making the process as seamless as possible. The service department also did a great job. They ordered new tires for my car and had them on the car the next day. Overall, the service I received from Karen and everyone at Kia of Chattanooga was exceptional. I would recommend for anyone to visit Kia of Chattanooga and ask for Karen Cross when searching for a new car!

northgadad

Jul 7, 2012

Karen Cross was great she worked with us most of the day,helping my wife pick her car ,when they didnot have one in stock she located one and went and got it in Clevland,Tn while we waited.

stevens439

Jun 30, 2012

Easiest car buying experience. I drove from out of town because they had the car I wanted and at a great price. They were honest, gave a low price upfront without haggling. There were no extra fees and they did not try to up sale any products during the process (except the extended warranty which is reasonable and worth at least hearing about). Despite the long road trip to get there for me, I will return for my next Kia.

haneypurple

Jun 29, 2012

I just wanted to give Jamie an excellent rating in sales! He was so customer-focused and such a nice person to deal with. He answered all of our questions, and he was very patient with us. He's certainly an asset to your company! Because of his kindness and patience, we intend to do business with your company in the future. He's definitely a "people person" who cares about others and their individual needs. We love our new jeep!

characmc

Jun 26, 2012

Initially, I went in looking at cars only. I didn't really think that I would be able to buy a car. My husband and I had recently bought a used car, which had problems about 4 days after we drove it off the lot. Unfortunately, the dealership would not allow us to return the vehicle or do anything about its issues. Kia didn't have what we needed, but Jamie showed me the rebates that were available, took my number, and he said he would find us one that we really liked. He called ~ 2 days later to let me know he hadn't forgotten about me, but he hadn't been able to find any around our area, yet. I was able to tell him the four features that I really wanted to on a van, and that was how he based his search.Within the next week, he called to let us know that there were two he found in Atlanta with the features we wanted, and if we were ready to buy or trade in, he and the sales manager were willing to go get it. When I came in to discuss financing, he explained the two Sedonas that he had found for us. He planned to leave the next morning to go get it. When I got home, my husband and I discussed that we wanted to get a different color (Silver) because it was what we liked better than what we picked (Red). He was super nice and very willing to work out having the DVD player put in it, as that was the only feature we wanted that the Silver one was missing. He went to get it on Thursday mid-morning. We unfortunately weren't able to stay and complete the financing that evening. The next day, went in to complete the paperwork, and it was extremely easy. When I sat down with Clyde, he already had the paperwork ready to go for me to sign. He was helpful with giving us a deal on our extended warranty, he also called a couple of different finance companies to assure that we got the best interest rate. Also, he spoke with my husband over the phone in order to explain some things that my husband had questions about. He explained everything I had questions about and was very patient. Making the trade-in and sale was made much simpler by the people that helped us out. We had a fantastic experience!!!

Jennifer Blevins

Jun 25, 2012

I cannot say Thank you enough to Jamie Ryan for all of his help. I had orginally found a car I was interested in and my dad went the next day to check on it. When he got there, he didn't see the car and asked a sales person. Needless to say they were not helpful at all. So I called and Jamie answered the phone. I told him the situation and that my dad was standing in the lot. So as soon as we hung up the phone, he was out on the lot helping my dad. The car we were after had sold, but Jamie went above and beyond. He called first thing the next morning to let me know that there was another one that had come in and he wanted to let me know first thing so I could come look at it. We went to look at one at Kia of Cleveland and we were not impressed at all. While we were in Cleveland, Jamie called to tell me that he now had two on the lot and thought I would really like them. My parents said loyalty is something that is important in a sales person when buying a car. Needless to say, Jamie showed it. We left Cleveland and went straight to Chattanooga to see him. He met us on the lot right away and provided every answer that we had. Absolutely awesome! My dad is hard to impress, but admitted when we left, that he has never seen such an great guy. I left in a car I love and had the best experience. My husband and I both now drive Kia's, and as long as I can work with Jamie again, we will continue to drive Kia's. The best thing is that his service didn't stop once we had signed the papers. I called with some questions after I got home, and he was even great then. So to whoever the sales guy was that didn't help my dad and left him standing in the lot, you need to learn from Jamie Ryan. Let him show you how it is done! Great experience and we will be back!

Arielle618

Jun 24, 2012

When I first came to Kia of Chattanooga I was in an extremely tough situation. I felt like my situation was completely hopeless, but Hank Stojnic was there for me from the moment I walked onto the dealer lot. To say that Hank went above and beyond for me is an understatement. He stayed late and came in on his day off to help me get the the best deal possible. I could not be more pleased with my outcome and would DEFINITELY recommend this dealership. Thank you to all of the friendly employees and especially, Hank Stojnic.

Janet Arthur

Jun 24, 2012

I love my Kia Sorento! Drives great, good size and roomy with comfort. Sinisa (Hank) Stojnic, Ken Ford and Clyde Dempsey worked well as a team to answer all my questions and take care of my needs concerning a safe and reliable vehicle. I have already recommended Kia and even let a co-worker test drive mine! Thanks Kia :-)

ickia2

Jun 23, 2012

When my wife was looking for a new car / suv we shopped around and we stopped at Kia of Chattanooga the last place we test drove the kia Optima and she fell in love. The sales person ( Ken Ford ) was a great not like a lot of others salesman we dealt with in the past and Clyde Dempsey is one of the nicest finance guys you will ever meet. This is the first kia we have ever owned and I if I'm ever in need of a car I will go to Kia of Chattanooga first I would and will Recommend Kia of Chattanooga.

dorothyhicks1

Jun 19, 2012

The dealership is wonderful....the sales rep we had...Chris Dover is the BEST! He was not pushy, and really cared about our needs in a new car. He did not try to sell us something that we were not interested in. We were allowed time to think about the car deal and Chris and Kia Of Chattanooga made everything go so easy. We went to Kia Of Chattanooga to have the oil changed in our 2008 Optima and left with a new 2012 Optima. We are definitely KIAFIDE!!!

lurky27

Jun 19, 2012

The folks at Kia of Chattanooga made buying our new Kia Soul as easy as possible. We absolutely love our new Soul. We are on a tight budget and Sean and Clyde helped make buying a desperately needed new vehicle a reality. The Soul has ample room for our family with fantastic warranties. We were shocked at how much came standard on the basic model of the Soul. The next time we are in the market for a new vehicle, we are getting a Kia from Kia of Chattanooga.

Marie1987

Jun 19, 2012

I feel like I have purchased a car from a friend rather than a salesman. From the beginning, Sinisa (Hank) treated me and my family like I feel you should be treated at a car dealership. He was never pushy and never seemed like he was just there for a sale. He was very knowledgeable about the vehicles, rebates, and any other questions I had. Even after the sale, he went over and beyond, making sure I was comfortable with all of the features and equipment. He stayed until after 9:00 pm to assure I was comfortable with everything. Terry was also great to work with. He, as well as all other employees at Kia of Chattanooga, offered drinks and anything needed to make me feel relaxed (even a few laughs). Clyde was great in the finaincial department. He explained everything in a way that actually made sense to someone who doesn't know much about the financial side of things. I will, for sure, recommend this dealership and my salesmen to everyone I know!

jevans0214

Jun 17, 2012

I really enjoyed this dealership and would recommend this dealership to any of my friends, family, or just anyone. I actually have a family member who is interested in a car here after my purchase and after they sort a few things out, they will get a kia here hopefully. Everyone who worked here was nice and courteous, especially Mr. Kenneth Burke and Mr. Chris Dover, thank you for asking for my feedback.

friend1969

Jun 5, 2012

made the whole car buying experience pleasant , would recommend . no hassle ,reasonable amount of time for processing the paperwork. good coffee , and no problems. thanks

shaina&luke

Jun 5, 2012

My husband and I were in real need of a car but we wanted to stay under 7,000 and also keep our payment under $200. We knew it was going to be hard (if not impossible) and looked for weeks for a dependable car that would fit our needs. Jamie was amazing to work with, not the usual pushy sales person. He kept us in mind and when a car perfect for us came in, he had it sitting there when we got to the lot. We got an amazing deal, the car is way above our expectations. way under 7000 and our payments are barely over 100. He worked well with our limited credit and did everything he could to put us in a car. Jamie went above and beyond to make sure we were happy. This car is actually my first car and I love it. It's exactly what our family needed (with a new baby) and also stylish for me. I can't describle how thankful we are to Jamie. We are building up credit and we will definitely come back to see Jamie in the future.We are recommending Jamie to EVERYONE. We also worked with Jeniifer Wyckoff, who was so pleasant. She explained everything to us so we knew exactly what to do when we got to the credit union.Charley Durham was the manager that worked our amazing deal. He's great!Thank you to everyone that was involved!

bootsnjeans

Jun 3, 2012

We had an overall great car-buying experience at Kia of Chattanooga. Our salesperson (Karen Cross) was friendly and attentive without being annoying. We actually visited the dealership a week before we bought our new Optima. She approached us, asked if we had questions and gave us a brochure with her card attached when we requested it. We returned a week later and asked for Karen. She was thorough, efficient, and did not try to "oversell", which we really appreciated. Jennifer Wyckoff completed our transaction and was very efficient as well. She answered all of our questions and "knew her stuff". We usually dread visiting car dealerships but this experience was good.Tom and Kathy Papson, Ooltewah, TN

snicholsrn

Jun 2, 2012

I went online for a Kia Soul quote at dealerships close to me. Within an hour, I had a call! I bought one that week.

bpeters1982

May 29, 2012

I was helped by three different sales people who were all very helpful and got me just what I wanted. I LOVE my new Sorento! Thanks!

bobandsandra7133

May 28, 2012

We owned a Kia purchased in Dalton, GA 57 months ago. We went to Chattanooga looking for a pick-up truck, but wound up at the KIA dealership in Chattanooga. I suppose it was fate. Terry Flatt was in the parking lot when we drove in and waved at us. We felt an immediate connection to him and the rest is history. He answered each question we had in-depth and was very knowledgeable about the vehicle. We were drawn to the Optima we ultimately purchased the same way we were drawn to the salesman. Our journey continued when we reached financing. Jennifer Wyckoff (who also lives in the same town as we do, as well as Terry), was very knowledgeable and helpful. We were made to feel like family, and with a purchase this large, you don't know what that means to us. We're looking forward to a continued developing relationship with Kia of Chattanooga in the years to come. Thanks for being there when we needed you.

vmmcleod

May 26, 2012

We came from Morristown, TN to buy from this KIA dealership. They had the best price and treated us with respect. They did everything they promised on the phone. The buying experience was so pleasant. Butch is so easy going and just a really nice guy. I never thought that I would refer to a car buying experience as enjoyable but it was! Jennifer made the finance process easy and was a pleasure to spend time with. Even though it was a two and a half hour drive and we passed three other KIA dealerships, we would do it again. These folks are worth it!

ddrenfro

May 24, 2012

My husband and I visited several dealerships searching for a new SUV. KIA was the last place we looked. Karen greeted us and her warmth and friendliness was above all others. My husband does not particularly like sales people so Karen had a real challenge and never even knew it. She let us shop freely but never left us without assistance; she never tried to over sale us and let this be our decision. I have to admit that I was very wishy-washy with what I wanted in a new vehicle. KIA seemed to fit all of my wants in the end. I have never owned a KIA so I truly hope that I have made the right choice. Thank you again Karen!

bigdanc

May 20, 2012

We had been searching for a 2012 Rio SX in white. It had been extremely hard to find. We live an hour and a half away and found the car in Chatt. but it was 3:30 central time and 4:30 at the dealership and they close at 6 or 6:30. We called and talked to them and they told us no big deal, get here when you can we will be waiting, and they were. They had the car out front and paper work ready. We were in and out in a half hour with a new car. Thank you guys for your awesome service.

Dnunley2

May 19, 2012

Words cannot tell you how much I enjoyed working with the staff at Kia of Chattanooga, This is the third car I have got from this dealership and I plan to always go here first for everyone of them was great and the people are top rate. And every one I talk to about a car I always tell them to go to Kia of Chattanooga before buying a car for I believe that no one can beat them. Keep up the great work you do.DanielDogwood Farms Inc.

wifemom1127

May 18, 2012

Terry Flatt was SUCH a helpful salesman and worked hard to get us the value we wanted for our car's trade in & the value we wanted to pay for our new 2013 Kia Sorento SUV. He was patient, friendly, and persistent & was able to get us what we wanted the same evening we went (for the first time). We are SO happy with all the folks at Kia of Chattanooga. Jennifer Wychoff in Finance also got us an excellent financing package that worked for our budget, eventhough our credit wasn't perfect, and got us some extra value bonuses thrown in there, too. Great bunch of people! Everyone there is so welcoming, too, and make you feel like you are someone uniquely special. We will definitely do business with them again. Krista & Kevin C.

Rita W

May 15, 2012

Terry was very friendly, very and I mean very laid back. Enjoyed getting my new car. Thank you Mr. Flatt for your patience and honesty.

jameshiaaa

May 10, 2012

Went into Kia to browse, but not expecting to leave the lot with anything. Terry was so friendly and was very patient in answering all of my questions (and as a first time buyer, I had plenty!) We picked out a car that was perfect for me and worked out an agreement. Clyde did a great job of explaining the financing portion of things as well as bringing my monthly price for the car to an amount that was affordable. I've bought 2 cars from this lot and I'm sure it won't be the last. Would definitely recommend to friends/family looking for a great deal from great people.

spatterson72

May 10, 2012

I found the vehicle I was interested on line. When I arrived at the dealership I was greeted by Sean Evans. From the test drive to closing the sale, he was both friendly and professional. Sean is a real asset to you team.

dogsandcats

May 4, 2012

We originally went to just look at around and test drive several different styles of vehicles. We ended up buying an Optima! Richard was AWESOME! Could not ask for a nicer salesperson. He was very patient and informative. I have had a TON of compliments on my new car! I would recommend Richard and this KIA dealership to anyone. Thank you sooo much!! Christa McMahan

Ed Madge

Apr 25, 2012

I had been researching the Kia Soul automobile for quite a few months and had been waiting for a salesperson at another dealership to contact me for a test drive of that particular model of Kia. After approximately one month of waiting and being contacted a few times to come to the dealership to test drive other models and even used cars I gave up on this salesperson. My wife and I traveled from our area to Kia of Chattanooga and what a pleasant surprise we had when we arrived and met with Mr. Allen Miller in new sales. There were several new Kia Souls to choose from and we test drove several of them in varying colors and accessories. Mr. Miller could not have been more patient and accomodating with us and more helpful than many of the sales people I had had previous dealings with during my life. When we finally decided on one particular model and color and went into the showroom to his office I spotted another one in the showroom. He asked if we wanted to take it out and test drive it also (I couldn't believe it)but we decided that we had spent enough of his time with the ones we had been deciding on and told him we would pass. We ended up purchasing the one we had decided on and the one in the showroom also. We made arrangements to take one home and return for the other one later so we could take our car home along with one we purchased. We later returned and picked up the other car. I might add that not only was Mr. Miller most accomodating but everyone, Charles the General Manager and Clyde Dempsey in finance to name a few, we dealt with at the dealership was helpful. I would definately reccommend this dealership to everyone who is in the market for a new or used Kia. Hopefully this explains why my wife and I are happy campers!

mbeasley3526

Apr 21, 2012

Mr. Evans was helpful but not overbearing & waited for me to decide on my vehicle of choice, also very patient in answering all my questions about the car. Mr.Dempsey was very patient in answering all my finance questions to help me decide on an appropriate finance option. They were both extremely swift in getting everything ready for my purchase. I would highly recommend them to anyone whose looking for a vehicle.

wifeofaseabee

Apr 18, 2012

The salesman was great, professional, friendly and not pushy. This is our first Kia and I LOVE IT. The experience at the dealership made a difference as well, we have never owned anthing besides GMC/Chevy not anymore... I have been KIAFIED :0)

Emilyshilo

Apr 8, 2012

Jamie made our car buying experience awesome! Both he and the management were very fair and easy to deal with. It was hands down our most pleasant buying experience!

fasmith1102

Mar 30, 2012

I am a busy business woman and was interested in a new Sorento, but didn't have time to go to a dealer and spend a lot of time so I did my research online, and then contacted Kia of Chattanooga via email to inquire about a vehicle that interested me. Ginger Kirchmyer contacted me back and provided me with a lot of valuable information. After hearing her voicemail and reading her email, I was interested enough to call her back to pursue a new vehicle a little further. Ginger and I really clicked on the phone and she really did an excellent job matching me up with Karen Cross, salesperson. I came into the dealer where Karen greeted me and was respectful of my time so she had everything lined up for me to test drive the vehicle, and immediately began working with her Sales Manager to see if the payments for this 2013 Sorento was within my price range. Upon my acceptance of the Sorento, Karen matched me up with Jennifer, Finance Manager, who finished up my sales experience by handling all of the financial paperwork. A couple of hours after walking into the dealer, I was on my way home in my beautiful Titanium 2013 Sorento. I really appreciated Ginger for being perceptive to my personality and for listening to me to the degree that she was able to explain my busy schedule to the other wonderful ladies I had the pleasure of working with this week. I will strongly recommend this dealer especailly to all of my female friends. I had the opportunity to work with intelligent business women throughout my entire buying process and I thoroughly appreciated this experience. Ginger, Karen and Jennifer were great! Stop by and say hello to my new friends at the Chattanooga Kia dealer if you are in the market for a different vehicle.

nancybak

Mar 28, 2012

All were helpful to find me a car with the options I wanted and in my price range. Also they were able keep the payments to my desired and needed amount. They, in addition gave me a very good amount for my trade in. Richard was very helpful to show me all the features of the car I bought and offered to let me drive it. Jennifer was quick and efficient with the paper work and all were very friendly.Thank you. I have already referred a potential customer to this dealership.

mdheape

Mar 22, 2012

Wow! I can't say enough about our experience at Kia of Chattanooga! The salesman, Richard, was terrific. He's definitely our go to guy from now on. The service was great, quick and professional. It wasn't one of those all day spent at the dealership kind of deals. We were in and out within a couple of hours or less which made it even better. They have our business from now on!

2012Kiario

Mar 14, 2012

I came to buy a new car. Tim benefield was an excellent salesman. Not pushy and very helpful. I took three test drives before deciding and am very happy with my choice.

CDRamze

Mar 13, 2012

The overall experience was great. Everyone was friendly, answered all of our questions and we closed a great deal..both sides. Kia is our dealership. Our second and love it. Thanks for a wonderful experience. Carla and David Ramsey

debtankersley

Mar 9, 2012

Everyone was super nice. Bought a Kia Rio it is so nice. It has everything you can imagine on a car. Love it!!!!! Ken was the best, loved working with him.

susan sivley

Feb 27, 2012

Started working with Jamie Ryan on a Friday night. He was very helpful, not pushy. Allowed me to drive the vehicle home, which helped me make a crucial decision regarding running boards, back up cameras and other add-ons. Brought back the car the next day - explained this was not the vehicle I wanted and I really wanted to think about it. He did leave a couple of message during the week, again not pushy, just letting me know they did have a few new vehicles in and he would still like to work with us. When we went back on the next weekend (Saturday) the lot was very crowded with people. Jamie was working with another family and had a coworker (Trooper) work with us answering any questions my husband had. We then made a decision and Jamie and Trooper were very attentive to us and also the other customers they already had. Although we were there a little longer than we anticipated, the area we waited in was very nice we had soft drinks and coffee, and everyone was very concerned with our well being. It also spoke highly of Kia that there were that many people there actually buying Kia's. The finance manager, Ms. Wyckoff, explained all of our warranty options very plainly and was very thorough. It was a very good experience.

xzb331

Feb 27, 2012

How can you go wrong with a dealership where 90%+ of the employees know you by name when you come in? Super-friendly bunch. The dealers here in the Atlanta area could lean a lot from them!

Darreyl

Feb 26, 2012

I was very surprized at the friendly (no pressure) presentation given me. The salesman really appeared to be honest and answer my concerns and needs. The overall atmospher at this Dealership was very pleasant and everyone seemed to work together and went out of their way to be courteous. I had never experienced this before. The price was in line with what I expected and I was given a very fair price for my trade-in. After a week or so and one small problem with the radio I have absolutely no buyers remorse - thats a relief! I look forward to working with these people and hope they maintain thier persona......

chris gentry

Feb 25, 2012

Our salesperson,Jamie Ryan,was extreemly knowledgeable and comfortable to work with. He, I believe, could sense my wife and I were pretty sure the Sorento met the criteria we were looking for. Jamie made tho whole experience verv pleasant. My wife and I both plan to recommend Jamie, and the Sorento, to anyone we know who is in the market for this type of vehicle.Clyde, The finance manager, was also very pleasant to work with. Clyde did a great job explaining the benefits of the extended warrenty we purchased.I hope our service visits are as satisfying as our purchase!

Nathan Johnson

Feb 25, 2012

The customer service was terrific. Jamie Ryan was very knowledgeable about the vehicle I purchased and I am very happy with it. He and Clyde worked to get me the very best deal possible. Very happy!

tnewby

Feb 24, 2012

I purchased a new Kia Optima EX, which I absolutely love and Trey my salesman was great, the manager Greg Anthony helped us in everyway as well. When it was time to do the financing we were very pleased with all the options we were offered and the service from beginning to end was excellent. Thank you Kia of Chattanooga! Tina Newby

myname77

Feb 23, 2012

Purchasing my new car was a wonderful experience. I felt I was offered a good amount for my trade without having to haggle. I would purchase a car there again.

twdavissr

Feb 22, 2012

These gentlemen were very helpful and did everything possible to make this a good experience. Did not exert pressure to make the sale. Good Experience.

Gedrington

Feb 20, 2012

Just took in both of my Kia vehicles. All service conducted timely. The price beat both Wal Mart and Firestone. I recommend this service department.

MkNshHrrs

Feb 19, 2012

Dirk was straight-up and accommodating in showing us our real options. Chris helped us to choose the best fit for our family. There were great choices on the lot for both used and new vehicles. We felt like the Kia team were rooting for us, and we're already spreading the word about the great experience we had at the dealership.

lamar10

Feb 18, 2012

Sales lady was very knowledgable, she was friendly and made us feel special. We were never pressured by her or the staff. After our purchase was complete, they didn't just rush us out the door and say "figure it out for yourself" like the Ford dealer did two years ago. We recieved a great rate from Clyde. Karen really made us feel welcome and she was very proffessional. Thanks Kia of Chattanooga for a great deal.

wasabigroup

Feb 16, 2012

Our sales woman, Karen, was extremely helpful in our search for a new car. My wife and I practically test drove ever Sorento on the lot. We have not purchased yet, but I highly recommend Karen. We'll be back.

hnt1215

Jan 10, 2011

I decided to rate this dealer as OK for the following reasons: Upon emailing their internet sales dept to specifically set-up a test drive and ask for a call-back ok'ing my time to come in I got a call stating that I should call and set up a time to come in and would hopefully take the vehicle home with me. When I arrived at the dealership the man who left me a message was not there and had passed along to his partner that I was coming in to get financed. I felt this was a bit pushy and that I had not really been listened to. The morning after my test-drive (I told the salesman I was comparing several vehicles) I received a message from the original salesman saying he had heard I liked the vehicle and when could I come in to see about financing. On my way home from work that evening he called again and was a bit upset to learn I had decided to go with a different vehicle. When I told him what vehicle I had chosen his response was a bit snide and he was upset because their dealership had better warranties than the Jeep I had decided on. All in all I found my experience with this dealership to be somewhat pushy and felt as if they were only interested in selling me a vehicle as soon as possible and not interested in helping me decide which car was right for me. Even if the Kia had been my choice I probably would have gone to another dealership because of this experience. It isn't a bad dealership you just have to remember your game plan and not let the salespeople throw you off track.