Kings Dodge Chrysler Jeep reviews

NEESEWJ

Nov 26, 2016

Calvin was a great salesman that understood my wants/needs. He was very professional and worked towards my goals with solutions vs pushing a particular vehicle.

JOEDONDERS14

Nov 25, 2016

Was treated great from the moment I walked in felt really comfortable and the salesman was honest couldn't have been a better person or better service! I would recommend anyone to this dealership and definelty coming back for my next vehicle

MOODY21

Nov 25, 2016

We bought our jeep from another dealer and they could not fix my issue, so the other dealer sent it to you. I'm sorry I had no dealings with you. But everything is working fine, so you did a great job.

fishsticks007

Nov 24, 2016

Very happy with Craig. He identified a grinding noise and his great techs were able to repair it. Got the recall at the same time as well as an oil change. Everything was great!

mklrbt

Nov 24, 2016

9th vehicle purchased at Kings. 7th from Rob Haas. No pressure sales negotiations or add ons from finance. Competitive pricing. Large inventory to select from.

skip7231957

Nov 24, 2016

Starting off with salesman Mike Nolan to Andy in the office that finalises everything they are a great bunch of people. Easy to work with and reasonable when it came to price.

ebaistrup

Nov 23, 2016

Scott was very helpful and he gave great info during my oil change. I did not have to wait long and everything was done well

millhoused

Nov 22, 2016

This is the second Jeep we have purchased from Kings Chrysler Jeep.My wife stopped in for me. I have been looking for a 2 door soft top, manual transmission.She met Andrie Scott who showed her exactly what I had been looking for, and then she called me.We went over later that day and worked with Andrie to purchase our new Jeep Wrangler.Andrie was great to work with.It was late and everyone was very nice about me causing them to stay.Everyone we dealt with was terrific. I am a happy customer.

newhoubl

Nov 22, 2016

Leonard my salesman was outstanding. The gentleman who sold me the warrantee was outstanding. The service department put a nick on my door jamb before I ever drove my truck, I asked for them to touch it up and was told that they did not do that... I was really mad about that and feel that answer was totally unacceptable!!! Since I am out of state I feel that Chrysler should do something for me on this issue, maybe some type of service coupon or something.

bellmaster

Nov 21, 2016

Good service , experienced folks . Recommend anyone to go buy or service their vehicles here . They keep my truck in top shape all the time . GREAT ,like Tony the tiger . Ha ha

cstokes1

Nov 20, 2016

I was in last week to have my oil changed and tires rotated.The service I was received was exceptional. I was in and out quickly, everything was discussed before and after the service was completed.

jrhgolf

Nov 19, 2016

Went in for a safety recall. The service was done and I was given a rental car at no charge. I also received a very competitive quote for new tires.

RNORMAN74

Nov 19, 2016

Recommend this dealership and our salesman, Derrick Bunger. We are happy with the vehicle so far. Have had it for 5 days. This was a good deal on a New 2016 model in November, with nice incentives.Only downside is that after agreeing on the deal, it took over 4 hours to finish and get us out the door, This occurred even though we had a pre-approved loan with a financial institution before coming into the dealership.

Brand2012

Nov 18, 2016

2011 Caravan wouldn't start. Got an error message " no bus " I thought it would be an expensive fix. They diagnosed it, and it turned out to be a bad battery . They fit me into their schedule to get it done this week which was fantastic. Craig kept me informed about the progress. The cost was a lot less than I thought it would be. As always, they did a great job!

JFECICH

Nov 18, 2016

Timelines and convenience was great, and the service was very good. I was first in and first out. Will go back for services i do not do myself

jlw102173

Nov 17, 2016

Had a excellent sales rep and everyone else involved that finalized my deal. Drove off with an awesome vehicle !! Time well spent. Met some amazing people. Looking forward to every maintenance visit.

tonyab0

Nov 17, 2016

My Jeep had a recall. They took care of the recall part but managed to break another part on my car. This required them ordering the part they broke and my having to return two weeks later to fix that. They in turn broke something else during that repair which now requires another trip to repair. I finally had to take my vehicle to a local car repair person to fix otherwise my 4WD would not engage. I had to pay for this repair out of my pocket even though this dealership was responsible. I will NEVER go back to this dealership again for anything.

wini12172

Nov 17, 2016

My car was kept for 3 days. Much too long. I would have liked to have been better accommodated. Better pick up and delivery, maybe.

INSCOV

Nov 16, 2016

I was In for service. Service indicated my appt was the day before but Chanel went out of heresy to fit me in. Much appreciated.

msdai01

Nov 15, 2016

I gave this rating because everyone was friendly and they had a clean showroom. As soon as I arrived at the dealership Rich came out he was pleasant and easy to talk to

feliciasullivan

Nov 14, 2016

Kings Dodge staff showed true compassion during the process of purchasing my car and made me feel like it was the best decision! It's spacious for my family and they love it as much as I do!!

todd.judge1

Nov 14, 2016

Orion was awesome to work with. I travel for work and just stopped in to look at a Jeep. I have had several people admire my new vehicle. I have told them to go to Kings Jeep and ask for Orion. Thanks again Orion!!

volpi.m

Nov 14, 2016

The service was effective , people (Scott) very professional. He set the right expectation and give me all the justifications I needed. So I took my decisions.

BLANKENSHIPE53

Nov 12, 2016

I worked with Haley Wolf over the internet and we came to an agreement on price, I was able to fill the credit app out online and we had everything in place to get the deal done before I ever stepped foot on the lot. When my family and I got to Kings Haley was ready for me and had my new car detailed and ready to go. Haley was professional and caring and Kings had a nice waiting area for my family and myself. Would buy from them again anytime.

jarlisefranklin2123

Nov 12, 2016

The salesman mr haas was very informative he catered to all my needs and budget needs got me a killer deal all over amazing experience i dont know why i waited so long to stop by this dealership 5 star customer service my next car will be definitely from this dealership and all my other friends and family cars well be to so be ready for the sale thanks

MACBIKE

Nov 12, 2016

Jim Fred Smith was our salesman, and he was very willing to work with us on obtaining and purchasing our vehicle. We were also pleased with the financial arrangements.

apachestar6

Nov 11, 2016

Service advisor was quick and when finish he stated have a great day. Place was clean and has great coffee. Was a great overall experience

mmeyer66

Nov 11, 2016

Very friendly. Leonard was helpful and has made good on most of his commitments. Price negotiation was fair and there was not any hassle. Only one item is open and Leonard is waiting to get information from the Acura dealer.

Scruckin

Nov 10, 2016

Great service with great people. When ever I need things done, oil change, tire rotations or maintenance I am confident that these guys will get it done and it will be done right. Thanks fellas.

sjbhaiti

Nov 9, 2016

Super Service! Service Center was able to give us an appt with short notice to check out our vehicle before we went on vacation. Excellent Service by all - Special Thank you to Craig, our Service Rep!

smith.se.1

Nov 9, 2016

The service managers are very willing to engage and support issues with your vehicle. Completeness is where the center fails to fulfill the needs of the consumers. I have several experiences where I have requested that an issue be corrected only to need to return to have the same issue managed at a later date or not have the vehicle completed at the original projected time.

AKD29

Nov 8, 2016

The Service at Kings Dodge was Great.They have a express lane no appointment needed to do oil changes and tire rotation.First come first served which is nice .. they treat you great and give you pointers on saving money for future service ... will be coming back!

hereinkytoo

Nov 8, 2016

The salesman was great, Gary Warman. The finance guy not so much. It took 5 hours to close the deal and the finance guy Ron Choudury took it upon himself to make the months 75 rather than the 72 agreed upon. He didn't mention it to us at all and I found out he did this when the finance company sent me papers. This cost me an additional $1806.00 That's not a good way to do business.

ME84

Nov 8, 2016

I ran into issues with my used vehicle purchase within days, but gratefully the dealership corrected the this. Thank you again for your helping with this situation.

tjburske

Nov 8, 2016

Had my truck for a week with no customer support or explanation of what was wrong.My truck still is not performing as I would expect but par for the course for you people because I doubt anything was done to it to fix the problem.Furthermore having people to answer the phone and return messages would have been nice,

JLHETTERICH

Nov 7, 2016

Brought newly purchased vehicle (4 days) in for recall and certification was told would get a rental. Waited for 20 minutes, had to speak with 3 different people then was asked if I could wait on car for it would be done in 40 minutes. Ask for rental car since I was on lunch break from work. Received phone call that car was done, went to pick up after work same day. After speaking with service dept. was told car was parked over there....walk through the garage and it's out in parking lot???? Customer would think a company would bring car to you or at the least have someone help you locate alike care as all others in a huge parking lot!!! Took over 4 hours to purchase a certified vehicle, to then learn it was not certified due to a recall. Way to long to do paper work for purchase.

michpwrpls

Nov 7, 2016

Craig and the rest of the service advisors go above and beyond! I had my 2016 Dodge Journey in for service and am very satisfied with the outcome. I will be returning!

Terri Bullucks

Nov 7, 2016

Below is an account of the events that occurred during my horrendous experience with Kings Dodge Chrysler Jeep in the Kings Auto Mall in Cincinnati, Ohio. Preface to the story: I have wanted to trade in my 2 door coupe for an SUV for some time now. However I currently do not have a good credit score. Because of this, I have had difficulty getting financed for an auto loan with an acceptable interest rate and affordable payment through a dealership. I decided to do my own leg work and was able to obtain the finance terms I needed through CarFinance.com (Flagship Credit). I had a few requirements with the loan agreement that had to be met for CarFinance.com to approve a deal provided by a dealership. Most importantly, my current vehicle had to be traded in and be paid off with the deal. The out the door cost of the vehicle I chose to purchase including any negative equity from my car had to be under $28,000. Also, the loan to trade in value ratio of the vehicle I wanted to purchase could not exceed 125% of the total or something to that nature. Im still confused about that formula. Once a deal was agreed upon between myself and a dealer, CarFinance.com would make process as simple as possible .The deal would need to be submitted to them for approval via web, fax or phone. Once approved, I would then confirm my identity and sign off on the loan documents there at a dealership. Finally, CarFinance would Fedex a check on the next business day with overnight service to the dealership or if they preferred, do an electronic funds transfer that could happen the same day (depending on the time of day) into a dealerships bank account. I had been shopping for a specific SUV online for some time and I found the model (2016 Jeep Cherokee Limited) I wanted in the price range I needed advertised on Kings Chrysler Jeep Dodges website. My husband and I arrived at the dealership at about 5:15PM on Monday, October 24th. We walked around the lot for almost 10 minutes witnessing sales people and other employees standing around smoking and chit chatting without bothering to approach us at all. Finally a gentleman approached us and asked us if we needed help and my husband replied yes. I don't know if the salesman didn't hear him but the salesman went over to the other employees standing around and joined them. We gave up on someone else approaching us so we walked over to a sales woman (Heather Jamison) who was sitting down near the front of the showroom doors with her head down finishing her cigarette. Heather said she didnt realize we needed help and proceeded to get the keys for the vehicle I was interest in. The actual model I came to look at was blocked in by another SUV so we agreed to take the same model SUV in a different color (black) out for a test drive. We literally only drove around for 5 minutes and came back to the dealership because I knew that was the model car I wanted. The SUV I initially came in for was silver. However, after seeing the black model I told Heather that was the color I preferred. The black model was ~$2,000 more than the silver model. I explained to Heather that I would be happy with either color but most importantly the out the door price had to be under $28,000 - no exceptions. We went into the showroom where Heather gathered some information from me. I then explained to her why the amount had to stay under $28,000. I gave her the document that CarFinance.com provided to me to give to the dealership of my choosing. The document contained instructions on how to submit a deal for approval to them and the requirements a deal must meet. In bold, large text, the document clearly stated the sale was not to exceed $28,000. After a long wait, and being offered water that she never brought me, Heather comes back from working with the finance manager with a buyers order on the black SUV. The out the door price with tax, title and trade in was over $33K. My request was completely ignored. She also didnt have a buyers order for the silver model which again was priced ~$2000 less. I admit my husband and I became somewhat irritated over this because it was a complete waste of our time. I immediately reiterated the loan terms to her that absolutely had to be met and sent her back to her finance manager to provide a buyers order on the silver model. After another long wait, Heather came back with documents that contained my current cars appraisal amount. I was shocked to see that they wanted to give me ~$2k less than I thought I should receive at trade in after using the NADA appraisal website. Thinking I needed at least the amount the NADA site provided, I began to get disappointed thinking there was no way this was going to work out. I became upset and I started questioning her on how they came up with the appraisal amount they did. She then went to get the finance representative Brandon Cohen to have him explain to us the reason for the lower appraisal amount. He showed me two appraisal amounts, one from Kelly Blue Book and one from NADA that they pulled from their system. He stated that since my car had an accident reported on Carfax that lowered the value of my appraisal. I understood this. Also he stated that their system indicated there were 250 or more of the same model, make, and year of my car currently for sale in the area. That statement immediately set off a red flag for me because I remember that when I bought my 2013 2 door Hyundai Elantra Coupe SE about a year and a half earlier, I had an extremely hard time finding any of them in the area myself being that the Elantra model was a 2 door. I questioned if they were even looking at the correct model. Brandon mentioned he could look again but quickly brushed that off. However, he then did provide an out the door price (with the trade in value of my car) for the silver model that came in right at $28,000. Once I realized the amount I was getting for my trade didnt really make a difference, I was thrilled. We then discussed the financing. He stated that their dealership had never worked with CarFinance.com before and the dealership does not prefer to work with online auto loan lenders. This financing would have to be approved by their GM. He then went on to mention their dealership works with 47 banks and he wanted my approval to try and get financing with one of them at a better rate than I had. I wasnt at all hopeful that this would happen after what I had already experience previously trying to get financing through dealerships but I figured I would let him try because he was discouraging the use of the financing I had. It was about 6:30pm by this time and Brandon did mention that it may be hard to get an approval during this part of the evening because most of the banks they deal with were closed. While waiting in the dealership to hear about my financing me researched 2013 Hyundai Elantra Coupes for sale in the area on AutoTrader.com and sure enough with in a 50 mile radius there were only 3. After another long wait, Heather came back and told us they hadnt gotten any immediate approvals and we may have to wait until the next day to proceed when they could contact the banks they work with. I mentioned again about the financing I already had she called Brandon to ask about it. She hung up the phone and then left us again to wait. She then came back with Brandon who again told us they werent having any luck with approvals from their banks but also mentioned the buyers order we agreed to was submitted to CarFinance.com for approval. He again told me that this was something the dealerships GM would have to approve the use of and he or she wouldnt be in until the next day. What I didnt pick up on that I realized later was neither that Heather nor Brandon actually offered to follow up with me the next day. Heather just gave me her business card with her cell phone number written down on the back and said to call if I had any questions. The next morning I waited anxiously for a call from either of them giving me an update on the status of my financing. At about 10:30AM after not hearing anything, I became a bit impatient and called the cell phone number Heather gave me. I got a voicemail (not indicating it was her number) and left a message requesting a call back regarding the status of my financing. Quickly growing irritated after not receiving a call back from her after about an hour, I decided to call the dealership and inquire about it. I asked for the finance department and was sent to a voice mailbox. I left another message there requesting a call back asking for the status of my financing. At this point I started to become skeptical and I decided to call CarFinance.com and see if the dealership by chance had been in touch with them. I spoke to Ashley and she confirmed the dealership submitted the buyers order into them. I was glad to hear they at least did that. Ashley offered to call the dealership and follow up with them for me to get the deal done. She called me back within 3 minutes of hanging up with her and told me that she requested to speak to the GM, was told to call back at 1PM and was then immediately hung up on. 2:30PM rolls around and still no call back from anyone at the dealership. Ashley called back again and was given the voicemail of the finance department. Ironically I receive a call an hour or so later from a man named Jeff Bevis who said he was from the dealership and was calling to inquire about my financing needs regarding the car I wanted to purchase the night before. Jeff was essentially clueless. He had no idea that I had been working with Brandon and Heather and had attempted financing already. He wasnt aware that I had been trying to get this worked out for hours that day. I asked him to please consult with Heather and Brandon to get himself up speed about what was going on. He offered to do this and call me back. My husband came home and I told him what had been happening. After seeing my disappointment and frustration, he called the dealership himself asking to speak to a manager. The receptionist transferred him to someone else who then stated there were no managers available to speak to and refused to give him any other information than that. I desperately tried the dealership again sometime later to see if I could talk to someone in finance since no one still had returned any of my phone calls. The finance line was answered by Andy who was very nice. I explained to him my frustration and he sympathized with me. He told me that actually Heather and Brandon were both off that day and that may be the reason no one has followed up yet. Both Heather and Brandon failed to mention this to me the evening before. Andy put me on hold while he checked into it, came back on the line and said the sales manager Jordan who was aware of the situation wasnt immediately available but would call me back soon. I reluctantly accepted this and hung up. Right after this call, I received a call back from Becky at CarFinance.com and she told me that the deal was held up because the loan to trade in value ratio didnt meet their requirements of 125%. She offered to contact management to get the loan to value ratio raised to the maximum of 149% but she informed me that even with this increase, the ratio would still be too high and that I would need to put down $769.25 to meet the requirements. I agreed that I was willing and able to do that and asked her to please ask management for approval of the increase. Shortly after, Becky called me back and told me the increase was approved. She sent an email to Brandon (bcohenatkingscjd.com) and Jordan (jjraisatatkingscjd.com) at the dealership late that evening informing them of my new down payment requirement and she copied me on it. Not surprisingly, Jordan never called me back that evening as I was told he would but after talking to Becky and knowing she spoke to the dealership, I let it go. The next morning at about 9:30am, I sent a follow up email to Brandon and Jordan forwarding the email Becky sent asking them if 2PM was a good time to come in and close the deal that day. Time again passed and no one bothered to respond to my email or call me. I gave in and once again called the dealership thinking maybe neither of them had seen it yet. Unfortunately for him, Andy answered the phone again. He offered to get Brandon or Heather on the phone while I held on. A few minutes later, Andy comes back on the line and reluctantly tells me that Brandon would call me back in 5 minutes. Brandon actually did call me back 30 minutes later but it was his demeanor that bothered me more than the wait. By this time it was 3:30PM. He explained he was off the day before for his birthday as if that should somehow be a significant enough explanation for his complete abandonment of me as a customer and not using common courtesy just as a human being. He simply stated on the call, with no explanation of why, that the dealership would not accept my financing through CarFinancing.com. His approach with me was to make it seem as if I should have already known this from how things were left on Monday evening. The deal was dead and there was no reason to follow up. He never mentioned if anyone had done any follow up on my behalf with the banks they applied to on Monday to see if anything else could be done for me. He never even mentioned if the GM was consulted on the use of the CarFinance.com financing that they told me they would do. He said if I could get CarFinance.com to give me a check with the VIN number on it it then they could MAYBE work with that. However, he then proceeded to tell me the SUV I wanted to purchase was sold the night before. After that I was speechless, thanked him for his time and hung up completely disgusted. To add insult to injury, clueless Jeff Bevis who called me earlier from the dealership to discuss financing with me, called back clueless again after I spoke to Brandon as if he had never called or spoken to me before. He started asking what kind of money I wanted to put down on a deal. My husband asked to speak with him and essentially threatened to call everyone including the president, report every single person there including Jeff, and inform anyone and everyone that was higher up of how badly I was treated. I honestly cannot understand as a business professional how Kings Chrysler Jeep Dodge was so unwilling to help make this work for me. In my opinion it was a slam dunk sale. If the comfort wasnt there with using CarFianance.com, they could have offered to at least hold the vehicle for me for an agreed amount of time until they received the funds from CarFinance.com in whichever format they were comfortable with. The fact that they were not willing to work with me because I could not get financed through whom they chose, makes me feel if I was discriminated against in some fashion. I had financing from a legitimate company when they couldnt even get me approved and they denied me the ability to purchase pretty much the only vehicle I wanted anyway. I have filed a complaint with the Better Business Bureau. Im sure after reading this you can see why.

cvanderham

Nov 6, 2016

The purchasing of my used vehicle was pleasant and efficient. Although they deliver my car with an empty tank of gas which was very disappointing to buy a car and then have to drive straight to a gas station

BRENDA.J

Nov 4, 2016

It makes a difference 2 the customer what kind of service & how the service dept. handles it, giving info 2 customer if needed, & carry it out 2 completion.

J_ROSE

Nov 4, 2016

Brought car in for oil change. Was handled quickly -- the though check of all components on the check sheet pointed out 3 problems (I had been ignoring) I will now be scheduling fixes.They also took care of a third stoplight problem.Thanks

detherage1

Nov 3, 2016

I recently bought a used truck from Kings Dodge Chrysler Jeep and everything was smooth and simple. There wasn't any haggling over price the car was marked down to what they were willing to sell it for. The process of getting financed and going through all the paperwork also went smoothly and quickly.

CHADWICK0

Nov 2, 2016

From the moment I walked in I was treated with respect. No one pressured me in doing something that I didn't want to do. If I wanted time to think they didn't try to push for a purchase. Everyone that helped did a great job and if there was a problem then they fixed it fast. Overall a great experience.

Zep

Nov 1, 2016

Found car on website that we were interested in. Sent an inquiry. Received a response first thing the next day from Calvin. Spoke with Calvin numerous times answering questions promptly and courteously throughout the day. Travelled from Dayton same evening to see and drive the car. Most everyone very friendly speaking comments to us and smiling as it appeared everyone was expecting us. Calvin was very friendly and accommodating. As we were leaving the dealership for our test drive (with the moon roof open) Jordan barked "make it snappy". REALLY??? We are obviously very interested in buying this car tonight and have travelled here from Dayton and you want to make a comment like this? Obviously needs better customer service, leadership and sales training. Calvin apologized for this "manager's" behavior over and over. Ultimately we bought the car. Would have given this dealership an Excellent rating if it wasn't for Jordan's disrespectful comment to us, about us and a very poor representation of customer service. We did consider walking away and ordering a 2017 car from a dealer in Dayton, but, the car and Calvin's handling of an embarrassing situation made us comfortable to continue the purchase.

ZIPPERER.MIKE

Nov 1, 2016

Kings dodge gave me a great deal on my dream car.My salesman leanord Harris worked with me to trade in my old car,happy with overall deal.

terry

Oct 31, 2016

Have owned two jeeps over the years. Whenever any major work needs to be performed Kings Jeep always gets the job done right the first time. Chanel Elam is a great service advisor also, with long history in Jeep service.

whodey76

Oct 31, 2016

The staff was great. Very helpful. We were greeted immediately and all of our questions were answered right away. The vehicle was delivered ready to go and we were given a thorough review if the car.

mknice

Oct 30, 2016

I realized my brakes would not survey a long trip that I had to make. I tried to schedule service, but the earliest I could get in would have been a week too late. Craig Ditmer somehow found a way to fit me in. Thanks to Craig, and the great work I've always gotten there, it will be a successful trip.

elailclemons

Oct 29, 2016

I recently had work done, so I wanted to speak to a manager to voice my concerns about the service I received. Marvin Martin's demeanor is always uninviting except for that particular day. Mr Randall was just as unpleasant and combative.

CHRANDY

Oct 28, 2016

Quick, Responsive, and Reasonable - and that was the service, not my car! :-) Good service as always. Waiting room is perfectly stocked to keep comfortable while waiting. Keep up the great work!

michellemarierose

Oct 28, 2016

Everyone I have ever dealt wth in the service department has been really great to work with. They get me checked in and on my way with a rental so that they can solve my issues and I can get back to work!

PWONE1

Oct 26, 2016

I came in because the service light was on. It turned out my rear 4 wheel drive was locked. Your guys offered me a new one ($1200), &I used one for much less. I chose the old one as I have a 2005 Cherokee & I don't offroad a lot. I also had questions about normal upkeep on a 4 wheel drive car, and wasn't sure if I had follow all the 10,000, 30,000, 100,000 check up parts/procedures, but was told you guys do that as well.

BRENDALANDRITH

Oct 25, 2016

We did not intend to purchase a car until the next day but the end of year incentives helped us make our decision to buy the Chrysler 300. The kings staff were helpful and efficient. I would definitely recommend

Heather P

Oct 25, 2016

Haley Wolf made my car buying experience quick & easy. She was very helpful & understanding of my need to communicate via email/electronically. I hope to have my future car buying experiences at Kings Automall.

ZACHERYBARTOE

Oct 25, 2016

My wife and I were looking for a Ram 1500 and of course we did our price checking with all the dealerships. All the other dealerships saw us as inexperienced and too young to be able to buy. Kings dealership actually respected us and gave us a very good price on our new truck. That actually dedicated their time and efforts to help us and was very easy to negotiate with. I would like to thank them all especially Benny and Andrie.

Broderk

Oct 21, 2016

I took my car in for, 1. The air conditioner does not correctly cool the interior. The AC blows cold air however he cabin stays "sticky" and warm about head height in the cabin area. Nothing was done to address this issue. 2. The car shuts off almost instantly when you stop at a light, in traffic, or even at a stop sign. Was told that nothing can be done about this issue, and nothing was done. 3. I had a OEM trailer hitch installed when I purchased the car and the bezel is loose. The dealership did install the clips that were missing from the original install. The last car that I owned always came back from servicing cleaned and swept out. Not with this car, When I got into my car at the Dealership lot to take it home I had to open the windows and step outside of the car because the interior smelled like rotten eggs or as if someone had passed gas inside the car.

grahamdelver

Oct 21, 2016

Leonard Harris was great, fast and professional. Need more financial people in to speed up the process of vehicle purchases. Took a couple hours after we got to that part of the deal

BORR1961

Oct 20, 2016

I would like to thank Jordan for all of his help. This dealership treated like a person. If you are looking for a car this is wear you should go. I spotted the truck on line on Saturday went on Monday I got there around 11:15 and called Jordan from the parking lot. He was not in yet his start time was 12:30 but he came in early for me. Went with me for a test drive and I come home with truck. so if you need a car or truck stop in and ask for Jordan .

michpwrpls

Oct 20, 2016

As a former automotive service engineer, I have visited many dealer service operations and noted the quality of customer and vehicle care and concern. After dealing with the people here since 2007, all of my new car purchases have Chrysler, Jeep, and Dodge products. Your Service Center in my opinion gets an A+!

REINHAN2

Oct 20, 2016

I am giving these ratings as I had a great experience at this dealership with Haley and all those involved in helping me purchase my first car.

FOULKDB

Oct 19, 2016

Kings Jeep/Dodge has been great. My only frustration is with oil changes and the wait time and not being able to schedule an appointment.

klossdl1970

Oct 19, 2016

Thank you for an excellent car buying experience. It's been over 20 years since I bought a new vehicle, and Rob Haas at Kings CJD made this worth while. He was patient, and not pushy, unlike another dealership salesman (at Wyler) was when I was checking others out. I was in need of a new truck, and I 've always had good with Dodge, having had and currently own a Caravan and a 98 Ram 1500 that is still going strong. That truck is being passed to my son. Thanks again.r/Dan Kloss

lenpetkun

Oct 18, 2016

Scheduled appointment was on time.Work completion was earlier than expected for a complex repair [radiator replacement with A/C service.Shuttle service was prompt and hassle free.

RICHARD.SCHWARTZ

Oct 18, 2016

Pleasant experience working with Mike in used car sales. I was surprised that I wasn't hassled over my counter offer that was accepted. Explanation was thorough and no hidden surprises. The car was professionally serviced and cleaned and I was very pleased. Thank you!

ssampson

Oct 18, 2016

The water pump needed for the repair work was on back order. Craig Ditmer our service advisor was able to expedite the needed part and the car was finished the next day. Great job, of coordination and speedy repair.Highest Regards, Shirley Sampson.

DAVID97STANFORD

Oct 17, 2016

Bought a new jeep. Awesome SUV. But the oil change wasn't done before I got the car, the detailing was done poorly. Also didn't get my second key. Had to come back for oil change and key. Found out salesman didn't make an appointment and they didn't have a key or an opening to do the new key sync and oil change. Complete waste of a paying customers time. Had to come back a third time to get the second key and the oil change. But I guess selling a clean car is not or should not be expected as I had to detail the car myself cause they didn't do it. Again great SUV and all but terrible customer service.

Not happy

Oct 17, 2016

Rude people should never work in customer service, if you hate your job then quit. don't come to work and be miserable just to get a paycheck. But its funny that management was told about these people that acted this way. They act like you're coming to do them a favor instead of being welcoming. They're still there and they did not even change their attitude. I can go closer to home and get treated badly. That was my third and last time I will go there.

barbphil58

Oct 12, 2016

Rob couldn't of been more friendlier and helpful. A good experience buying my new 300. I would recommend him to friends and family because he wasn't pushy or fake like most salesmen.

Brandon Pugh

Oct 12, 2016

We where in the hunt for a new van and after test driving Honda and Toyota, we found the Pacifica to be superior! Haley Wolf our sales person was great! She got us the van that we wanted and got us a great price on it! Over all we had a great experience and will recommend her to our friends. Thanks!!

rglayton

Oct 12, 2016

We went to KDCJ to buy a used car and met Bryan. He was attentive to what we wanted and our budget. Bryan pointed out a new car option that fit our budget. The negotiating process was easy and low pressure.The finance department got us a great rate and in the end we drove away happy Chrysler 300 owners . Awesome car! Awesome car buying experience!

debidrosen

Oct 11, 2016

Very difficult to make an appointment for Service. Regardless of the time of day, the service line was always busy. Voice mail never returned. When you could get to talk with a service person, they were always knowledgeable, quick to figure out what was wrong, and get it fixed. Very friendly, very reasonable in repair costs.

trishbennett1990

Oct 11, 2016

I have been out of town all summer. I was home for the weekend only. Craig in Service wasable to make an early appointment on Monday to service my car. Customer Service is a priority for Craig with scheduling and great communication. Thank-you.

petegn

Oct 10, 2016

The JK purchase had a paint flaw which fell under warranty. From the first conversation to picking it up, they were awesome. Paint fixed, little to no effort on my part and a great attitude by the staff.

truelm

Oct 10, 2016

the part was ordered and snapped back under Jeep. no waiting at all. part fell off 2.5 weeks after oil change and tire rotation on 9/3/16.

AK22

Oct 7, 2016

I appreciated the honesty from this dealer in the time estimates for work done. I got a phone call earlier than expected to let me know my vehicle was ready. I was also given several options that would accommodate my schedule for picking up the vehicle since I had a loaner. Their estimates were very accurate and work was completed in an appropriate amount of time! I will be back to this service center!

gary.shearer

Oct 7, 2016

Not just our sales associate was accommodating but everyone was friendly they spoke to us ask us if we needed anything, they it was really a pleasant experience. You don't get that experience every where you go.

MJSIZE

Oct 7, 2016

My first experience with a new car at this dealership. Easy to get in, helpful when I arrived and an easy in and out process.

Sandra Reese

Oct 7, 2016

Purchased my 2008 Chrysler "Sebring" from Kings Dodge Chrysler Jeep (over five years ago); this location is the only place I will take my car for service. I am always greated by professional customer service representatives. Most importantly , I'm pleased with the work performed on my car. When I think of Kings Dodge Chrysler Jeep at Kings Auto Mall...I think Friendly, Respectful, and Professional service. That's an offer I can't refuse.

STARKKISS

Oct 7, 2016

I made an appointment to weeks prior to the day I was supposed to get a confirmation call I waited finally Friday before I was supposed to drop my car off on Monday I called got no return call I made two calls Monday morning the day I was supposed to drop it off left two messages no response called back a third time and asked to speak to a human not a voicemail at that point the person told me there was no record of my appointment and things went downhill from there I ended up having to bring my car in two days later which was not convenient for me that's why I made the appointment two weeks prior to get the day that I needed. When I picked up my car and got a mile down the road the squeak in the center consul was not gone ..I called Chad who told me that he would pass it on to the service manager and the service manager would call me back I still have not received a call and that was on Friday September 23 Chad has been fabulous it's the rest of the experience that has been abysmal. Chad has been fabulous it's the rest of the experience that has been abysmal I am not impressed with your service department

edtellman

Oct 6, 2016

I brought may car in for a coolant leak. The original diagnosis was that it needed a radiator. The mechanics report was that he had found a leak from a split heater hose and found "crust" on the radiator.. So, evidently the protocol must be to replace the radiator if a sign of crust appears even if it isn't leaking. I also looked up the average time required to replace a radiator to be 2 hours. I was charged for 4 hours. So my personal summation is that i was overcharged and actually didn't require a radiator. But, it seems as though every thing was done well even if all was not necessary.

raecheal

Oct 5, 2016

The service department seems to be overwhelmed. They have made a few personnel changes and that has helped tremendously. I have to say this experience was better than previous visits, but my car still isn't fixed.

kate

Oct 4, 2016

I would recommend my friends going to see Bill Craig as a sales man .He was very honest & truthful about the cars. Very happy that he was bale to help myself & my mother getting amazing new cars.

AMANDA15NICOLE

Oct 3, 2016

This is a great dealership to buy from there staff is great and they have a good selection of cars to choose from at great prices. And they also give you a great offers on your trade in.

slayback485

Oct 3, 2016

Staff was helpful and answered all questions. Salesperson anticipated our needs and wasn't pushy. They made buying a used car a very pleasant experience.

apachestar6

Sep 30, 2016

because this is truly a great place. All of the staff are outstanding. The place was clean, most of all he had the Best Price.

boocooj

Sep 30, 2016

chanel elam and chris randall were very helpful in this service transaction. i got my vehicle in and it was finished in a timely manner. i will not take my vehicle anywhere but to the dealership when adding such important features or repairs.

SRIGDON2012

Sep 29, 2016

Always willing to work with my schedule for oil changes and maintenance on every vehicle I have had there. Sales and Service staff are always on top of it and willing to meet your every need.

TTBOLER

Sep 29, 2016

Calvin Veasley of Kings Dodge Chrysler Jeep was great. He went out of his way to make sure that we had everything we needed. There was no "haggling" or anything. It went very smoothly and he is a very pleasant young man. We love our 2007 Chevy Equinox. I would definitely purchase from him/this dealership again. We didn't get to meet Bryan Cammett but I did speak with him on the phone and he was very polite. Thank you, Tim and Tracy Boler

WILLIAMGRAESSLE

Sep 28, 2016

I did not have to wait too long. There was no charge since I purchased the vehicle there!The oil change tech found my 2006 Dodge Grand Caravan had an oil leak. I advised service adviser Scott Maddy that on March 26, 2015 I had previously paid over $200 to have the oil pan gasket replaced. I advised that I had seen some oil on my garage floor even after the pan was replaced but had not come back to complain. Prior oil changes after pan replaced had not mentioned oil leak. I asked Scott Maddy how long I had to come back on this and he advised me two years, however, the service department would have to do this. It would cost me over $100 an hour to have it checked out but if it was the oil pan gasket then they would not charge me. I have to admit Scott Maddy's last advisement that I might have to pay over $100 an hour to check out where the oil was leaking from did cause me concern. Scott Maddy advised me this was not a big leak however the oil tech employee Jonothan Piatt did discover it. I forgot to ask him if Mr Piatt had any idea where the leak was coming from and Scott Maddy did not provide any hunches on where the leak was coming from.

betbrock

Sep 27, 2016

My warning light came on unexpectedly, requiring attention. Marvin Martin set up an appointment, and reviewed the car history to include all updates and repairs.

mholt0901

Sep 27, 2016

We have done business with Kings Dodge in the past and oursalesman had retired, Leonard has stepped in and did a great job.Our experience this time was enjoyable and I will shop at Kings Dodge next time I need a car.Mike Holtman

TINA.COLLINSVB

Sep 23, 2016

I was there for 4hrs. that was to long, all I needed was test drive and then credit. Didn't met mngmt. Finance person nice.

GHEMKER

Sep 22, 2016

It was a great experience with the sales man, Rob Haas. It feel apart with the delivery process with the Finance guy. This was a cash deal. I prearranged for a deliver time due to a busy business schedule. When I got there I was told it would be just a few minutes. More than one hour later I was still there and no vehicle. Due to the delay, I had to reschedule a business meeting. There were no apologies from the Finance man.

JKC

Sep 22, 2016

Whenever my family needs to purchase a vehicle, we always use Leonard Harris as a salesperson. He is no pressure, gets the car our family needs and is patient. I recommend him to my friends when they are looking to buy a car.

jwest71071

Sep 22, 2016

Never going to any other make jeep from here on out.I've bought 2 other jeeps and I will continue to be a jeep fan.

tlalbright1945

Sep 21, 2016

I stopped for my routine service. There was an individual at the door of the van before I was able to turn off the engine and unbuckle the seat belt. I was told how long it would take and that I could wait in the waiting room. I had a hot chocolate while I was waiting in the very comfortable waiting room. Almost to the minute, the Kings DCJ individual called my name and I was out the door. Very fast service, all services were completed and everyone at Kings DCJ were very business like and yet very friendly.

maburdorff

Sep 19, 2016

Bad communication: We recently had an appointment for recall work on our vehicle - it was for 10:30 and the car was dropped off on-time. By 5:00 (maybe a little after) we had heard nothing. When I called I was told the service person responsible for our vehicle, and her entire service team, had already left for the day and there was no information available on the vehicle status. There was NO mention at the outset that this could require keeping the vehicle overnight. Fortunately my wife did not need the car for anything, but it could have been very inconvenient. I believe someone even asked if we were going to wait on the car - which we obviously did not. Sadly, this seems to continue a trend I have observed - I seem to get worse customer service from premium service centers (dealerships) than I do from other service centers (such as CarX, Goodyear, etc.).Good work: Since nothing was obviously wrong in the way the car ran, it is hard to judge the quality of the work. However, the vehicle was returned clean (no footprints or handprints) and the shuttle service person was very polite and on time.

RENEETHOMAS823

Sep 19, 2016

I went in because I was having a problem when I tried to fill my gas tank. Craig was extremely nice and helpful. I also have a couple of different concerns, and Craig did a complete test of my car.

lmb725

Sep 18, 2016

Complete joke. A word to the wise....do not EVER buy a Chrysler, Jeep or Dodge vehicle. The WORST customer service I have ever delt with in any capacity. Not to mention my van has had nothing but problems since the day we got it. They are supposed to do a recall on my vehicle but refuse to do it unless I pay hundreds of dollars on repairs FIRST. Are you kidding me???? After talking with a couple of service employees & the service manager...(he could care less that I'm upset) they all agreed the repairs MUST be done FIRST, BEFORE THE RECALL WORK COULD BE DONE! And get this....after I refused to do the repairs they said we "had to have before they could even do the recall work" I demanded they bring me my van so we could leave. They brought me my van 5 minutes later & low & behold the recall work was done! Uhhhhhh so clearly they had already done the recall work & just assumed I would believe their lies & pay for work that didn't need to be done! Wow!Unbelievable! And they were SO irate that I totally called them out for lying. The manager ran away (literally) like a child & the service employee doing my paper work refused to speak to me! Mad doesn't describe how I feel. They lied to mine & my husbands face, then acted pissed at us when we called them on it. It's almost laughable.Needless to say, I have made reports to BBB, Ohio Attorney General, & have opened a complaint case against them with Chrysler Corporate. (Not that they'll do anything about it.) So I'm seriously warning everyone I know & even those I don't know to protect yourself & DO NOT ever but a vehicle from this company...especially at this dealership. It's truly criminal what these people are doing!

John K

Sep 15, 2016

It happened on the weekend and I tried adding fluid but it ran out. I went in on Monday morning and they said they would work it in. 2011 T & C. Very difficult to turn the wheel. I had an extended warranty and it paid for the repair and the rental van. It was ready on Tuesday afternoon.

kaylaann.saylor22

Sep 15, 2016

Sherry was so nice ! She made me feel comfortable and not overwhelming! She did an amazing job helping me pick out my jeep ! I enjoyed every minute !

randy7

Sep 15, 2016

I previously had a less than perfect experience, but I felt like this dealership deserved a second chance to earn my business. Sherry Tarter did a great job as my salesperson and Brandon oversaw the process and made it very smooth.I have purchased 4 vehicles in the past few months from this dealership. I plan to purchase 4 more within the next 6 months. No one beats their prices! Great prices combined with efficient friendly service will continue to earn my business.

simplybroadway

Sep 15, 2016

Bryan was wonderful! He listened to what I wanted and what was within my budget. He found me the perfect van within my price range and it had everything I wanted and more. I was nervous coming in without my husband but Bryan treated me like I was a normal customer and was very patient when my kids needed my attention for a minute. Ron was great, explaining the warranties and such. I left Kings feeling extremely satisfied. I tell everyone how helpful, pleasant and awesome Bryan and the Kings crew were. Thank you for an awesome experience!!

tweddell.kathleen21

Sep 15, 2016

We just sat around for an enormous length of time during this whole experience. It is so unfortunate that you have to sit and wait for an endless amount of time during this type of thing.

jonassc

Sep 14, 2016

Service Advisor went the extra mile to provide service requested. Work was completed in a timely manner and I was very satisfied with my experience.

JRSCINOH

Sep 14, 2016

Great service. Discussed stuff that needs to be done and explains it fully so I could make the right choice. Being on a limited budget that is a very big help to keep my vehicle In good shape and running right

mjodrl

Sep 14, 2016

He knew that we had done our home work and we knew what we wanted and that was what he showed us and did not waste our time.

adamgregorymiller

Sep 12, 2016

Easy to work with and very nice. Very attentive and polite. Got done on time. No real problems, the rental car was adequate. I was able to drop off car early too.

wasmmns

Sep 12, 2016

My experience from the purchase of my car and the servicing of my car has been terrible. I will never buy a car from Kings Dodge again and I make sure that I tell everyone how awful it has been. The service manager is not friendly nor helpful does not return phone calls timely.

john.rezanka

Sep 11, 2016

I had my new 2015 Jeep Cherokee towed in because the shifter service warning, fuel service warning, right blinker would not turn off, the radio would not turn down and the car would not turn off when parked.I had the Jeep towed to the dealership on a Monday and no update for four days. I called several times and they transferred me to my "service agent" who never answered the phone.

synheikk

Sep 10, 2016

Bryan was wonderful. Still calling me to help me get the vehicle ready to be a postal vehicle! Can't say enough good things about him.

BRIANBURKHARDT10

Sep 9, 2016

Wifi access would be great. It was down but I did get in and out quickly so overall good visit thank you thank you thank you

jrhgolf

Sep 9, 2016

As always I was treated with professionalism and good service. My only complaint is that the service technicians were not able to give me an explaination of what caused my Jeep to completely lock up. ?The battery was replaced and rad tested to 4 days. I left not knowing what happened but was assured that the car was fine.

Jack B

Sep 8, 2016

Sherry Tarter met us in the lot and was great from start to finish. She was knowledgeable, enjoyeable and also very helpful even after the car was sold in getting things done that were requested. I will certainly go back to Kings Jeep in the future and work with Sherry/their staff again.

MCOMPTON4

Sep 8, 2016

I trust in the work they do and they are very courteous . to everyone. I have been with them several years and intent to stay with them as long as I get the same service

mike.butler

Sep 8, 2016

Emergency service for a tire replacement was great. Angie did a great job of keeping in the know on my vehicle since I was 3 hrs away.

btoole1970

Sep 7, 2016

I live in Northern Kentucky. Kings price quote was far better than the two dealerships that I am closer to. It was a no Brainer to go to Kings.

MKAYLWARD

Sep 7, 2016

They were to do a recall on my jeep, a sun visor wiring recall. They had the jeep all morning and waited till mid-afternoon to call and tell me they did not have the part!! Said no one told them they only had limited parts?! Unacceptable and irresponsible!

REBECCAFARRIS34

Sep 7, 2016

We were very happy with the salesman and the price of the car.The entire purchase was painless. We are very happy with our new jeep.

JIAOYANG88552

Sep 6, 2016

I have Rich as the sales person at the dealer. He is very knowledgeable and patient, and he answers emails fast and never sends advertisement emails to me. And Jeff is also great when I did my financial work with him. A very satisfied experience!

RODDY.MICHELLE

Sep 6, 2016

I couldn't have had a better experience! They were professional, polite, patient and very knowledgeable. Any question that I had, they were able to answer quickly. The battery on the new Dodge Dart I was purchasing was dead upon taking it for a test drive, so they installed a new battery before I drove it off the lot.

TJSGOD

Sep 6, 2016

Haley Wolf was awesome. I saw a van I liked online and she immediately emailed me and we sat up an appointment on a Sunday. I was shocked theybwere even open. Very shortly after we were signing paperwork and driving off with a new vehicle, on a Sunday evening. She was courteous of time, very easy to talk to and genuinely helpful. We would totally return to Kings again and we will recommend Haley to our friends. Thanks! We love our new van!

WARNCKMS

Sep 6, 2016

Everyone I spoke with at the Service Center was polite and helpful. Craig was very friendly and explained what would happen. That being said I have two concerns: 1) It was roughly half a day before I received any update to confirm what was wrong. This was a concern in that the distance isn't necessarily convenient so I needed to be able to plan accordingly. 2) There was an issue with my sliding door and it wasn't making the 'noise' every time. The mechanics found a toy in the track and thought that was it so nothing further was done. When I brought the car in, Craig indicated he'd witnessed the issue I was describing so it sounds like this occurs without a toy there too. A day after I got my car home it started having the same issue so now I'll have to bring it back up which isn't the most convenient thing. I guess I just wish that if it was a known issue that something more (if possible) would have been done or researched then to avoid more time spent from both parties in the future. All that being said, I've had a great experience dealing with the employees here and I'm happy to go back.

crunchyroll

Sep 5, 2016

The most important thing of all is I got a great deal on a nice used vehicle and that is what we want in the end. The car I chose, a fairly new Certified Chrysler 300 was listed on Edmund's website where I was reviewing many different cars in general. This led me to Kings DCJ where I confirmed the availability and made initial contact with a salesperson and we then set an appointment time to inspect the car and perform a test drive. When we arrived, those in the showroom asked if we needed help and volunteered to find our salesman Mike for us and he was equally respectful and professional in his job. We decided to buy the car and did the paperwork but then had to wait for the financial guy and this is where the 5 star rating dropped to 4 stars. When we finally got into his office, we were ready to get the car and leave, but this guy started pushing extra add-on enhancement purchases and would not take no, in fact a half dozen nos for an answer. I suppose it was his job but I do not like a hard sales pitch like he was pushing. Eventually we came to an agreement about an extended warranty that I was comfortable with and we wrapped things up. Overall, the dealership was OK but it's the car / value that really matters.

icecream18

Sep 5, 2016

Excellent customer service, had my oil change done in now time. Multi point inspection was free. Went over my schedule check up and what I need to get done. very afforadable

mark55

Sep 5, 2016

We purchased a used car at Kings Mazda that had a recall. The car was dropped off there and we were told it would take a day or two. Almost a week later, after calling numerous times and getting disconnected and transferred to people who did not have a clue, we finally got the car back. The car had not been cleaned inside and the staff was impatient and not interested in helping us. We hope not to have to go back.

pscap

Sep 5, 2016

My experience at Kings DCJ was less than stellar. My sales person was fine, however the lack of communication was very difficult. I was doing a corporate lease, the company wasn't old enough so I had to personally co-sign, and then once I was ready to pick the Jeep up I almost wasn't able to due to the dealership/bank needing more info on my business. All paperwork had been completed several days in advance, I had been to the dealership twice already, and on my third visit I was just picking up the car. almost 3 hrs later, and after listening to the finance manager yell at my sales person, as well as at the bank lending officer while I was in his office, I was ready to leave without the vehicle. The tension while I was there was unexpected, and the experience was horrible. Final touch was not having any gas in the tank when I left the dealership, as well as no owners manual in the Jeep. These are minor compared to the lack of professionalism I experienced during the process. My wife had to leave as she was so uncomfortable. Leasing our first corporate vehicle, I thought it would be a fun experience. I need to lease 1-2 more in the next 6 months. I won't be doing so through Kings, and I've not yet made up my mind as to whether or not I'll be returning this one. I'm hoping this was a 'Murphy's Law' scenario, although I don't think it was.

BRG502003

Sep 3, 2016

right car..right price....Rick was very helpful...with NO PRESSURE..Financial part was a bit slow. Overall experience was the best I have had. No one really enjoys the process of car buying, but here there was no pressure to " buy today"..and I liked that.

CJEJ2000

Sep 3, 2016

I had the pleasure of dealing with Rich, and he was very laid back and friendly. The dealership was clean and nicely equipped with vehicles. Great selection!

sfemeyer

Sep 3, 2016

We have always been impressed with the quality of service we receive, and the ease with which it is done. Since our last service, we have a handicapped member of the family, and care was even taken to park the car in a location closer and easier to access following service completion. Thank you for that and for a providing a clean, comfortable waiting area.

JxCondon

Sep 2, 2016

Kings made my Ram buying experience quick and easy. After finding what I was looking for on their easy to navigate website, I made an appointment for a test drive the next day. Upon showing up, I was greeted by Orion Mains, who pulled the truck around asked if I would like to take it out, and handed me the keys. When I got back, Orion asked if I had any questions, my only one being, "When can we start the paperwork?" It was already after 7:30pm, but Orion, and Ron, stayed late to complete my purchase. Neither rushed me through the process, and both took adequate time explaining to me my options and answered every question I had. I really appreciated that they stayed late, even though they did not have to. I have already recommended Kings to some of my friends because of how helpful and polite the staff was during the process.

SIXXFAN26

Sep 2, 2016

Brian Cammett was my sales person. Despite being very very busy, he handled my deal in a quick & professional manner. The finance manager was very friendly and helpful. Finance guy was polite and did our paperwork quickly. My only disappointment was in the fact that they did not know much about the car I was interested in. To be fair, this is a Chrysler dealership and I bought a used Camaro. I think the clean up/detail crew could have done a slightly better job on the interior of the car. I say this because I used to work in cleanup/detail at a dealer years ago. Overall I give this dealer an A-. Good job and thanks again!

jclements1974

Sep 1, 2016

Was looking to buy a truck and had pre approved financing. Had been to another dealership and was blown off by staff. Kings staff worked to get me my truck and were helpful and courtesy all the way. I'm a customer for life.

Kbamberger

Sep 1, 2016

Been waiting a week for my car to be out of the shop. They waited 2 days before even looking at now. Now waiting for a part to come in so I have to wait another 3-4 days for my car. Doesn't even deserve 1 star!

mike_bartlett

Sep 1, 2016

Have taken brand new vehicle in with a floor leak going on three times now without anything being fixed. There has been additional damage on my vehicle each time when getting it back from shop including scratched interior plastic to chipped paint on the outside. Now waiting an additional two weeks to get back in to look at for the third time

APRIL_MOLONY

Aug 31, 2016

Non pushy sales team. Aim to give you exactly what you want within the budget you give them. No hassle. Not your normal, back and forth

edlewber529

Aug 31, 2016

I have and will continue to patronize Kings CJD as service is always spot on and always get treated like a a friend rather than a customer

meggie23

Aug 31, 2016

I came in to have my Jeep's regular oil change but I wanted to know if I would be needing shocks soon and if so, the cost to replace those shocks. The Jeep has about 74000 miles. I discussed it with the service personnel at the appt. counter first and he suggested I have the shocks looked at during the oil change. The representative who arranged the oil change immediately added that. When the oil change was finished he told me from the exterior view the shocks looked fine. We discussed what I should look for if shocks might be necessary and after that conversation I agreed we would postpone having the shocks changed since I hadn't seen any real issue. That was a big relief to me and I appreciated the candor of the service rep.

QUAN1218QUAN

Aug 31, 2016

My vehicle was not clean when I dropped it off but when I picked it up, it was even more dirty. My vehicle is white and there was black finger prints and smudge marks all over the door. Makes me wonder what kind of care they take when servicing a vehicle overall???

SJEPPLEY

Aug 31, 2016

Our New Car Salesman, Mr. Don Pelfrey, was extremely Professional and a Pleasure to work with during our purchase of the Jeep Grand Cherokee Overland SUV.Don took the time to fully explain all the options & features of our new vehicle.We would highly recommend Mr. Don Pelfrey & Kings Jeep to everyone.

RICK_STAPLES

Aug 30, 2016

This was my first trip to this dealership and I can't say enough about the team there and how professional they all are. Our sales consultant, Gary Warman was terrific and quickly made my son and I feel appreciated and went the extra mile to ensure that he understood our needs, and that they were met. We purchased a new Wrangler, 75th Anniversary Edition and we are extremely happy with our purchase. I would highly recommend this dealer if you want a "First Class" expereience, dealing with professionals who want to help you make the right selection for yourself and family.Rick Staples

cpd2137

Aug 28, 2016

Angie and the tech, who kept my vacation going in a timely manner when I had an electrical problem while driving on my way through, were awesome. they were helpful in getting my Jeep looked at and diagnosed quickly. The fix was also done very quickly and I was back on the road. ANgie was very knowledgeable on Jeeps and the tech really knew what to look for. They did a great job. My wife and I were very pleased with their service.

AEC94

Aug 26, 2016

The sales, financial and service force at Kings Jeep treated us with respect and expedience. They gave us exactly the service we required and didn't try to "up sell" which made us want to recommend them to others.

Charlie

Aug 26, 2016

Craig Ditmer was very professional and gave excellent service. the service writer noticed I had two recall orders on vehicle that he took care of while the vehicle was in for service.

METRONOEL

Aug 26, 2016

salesman not too pushy but not real helpful or knowledgable about truck I was buyingdid not offer to show any other vehicles thank you

pjdolezal7

Aug 26, 2016

I was never able to reach the service person who checked me and was not notified that my vehicle was done. Then when I went to pick up my car, I was told the general location of my car and the cashier saw I had two small children with me and never asked if I needed assistance.

sgjkberger

Aug 26, 2016

Great service center and sales staff super helpful! Competent, knowledgable sales staff. The went out of their way to make our experience amazing. This is our second keep from Kings and it won't be our last.

erikb22699

Aug 25, 2016

Service and admin personnel always courteous and knowledgeable. 2nd Jeep purchased here. When we relocated here and needed service on our Jeeps and Aspen, we wee treated like existing customers.

Firstimer

Aug 23, 2016

First service experience with this dealership and found them to be knowledgeable, professional and prompt. While there I also purchased some parts and received the same level of attentiveness and customer service. I would not have a problem recommending them.

fourvalver2000

Aug 23, 2016

I took my Jeep in to have a new key cut an programmed. When checking in the Service Rep told me that there was also a new software update avaialble for my Jeep that was covered under the warranty and that they could do that upgrade as well if I had another ten minutes (I was waiting for my vehicle) They cut and programmed and uploaded the new software and had me out of there very quickly ! Everyone was freindly, polite, and very helpful.

mickeywelch2000

Aug 23, 2016

We bought our son his 1st car for college. It was a certified used purchase. The ( SPOT BUY ), which is right now, and takes a minute to complete the financing and so on. Over all it was painless. The staff is very nice and the selection is HUGE. We had a slow leak in a tire and call them on it. They said " Just bring it in and we will take care of it." So we did, and they fixed it at no charge. We are VERY HAPPY our son has a dependable car that should last well after college.

rr1hughes

Aug 23, 2016

It is an 1.5 hour trip to this dealer for me. I decide to get the aftermarket items here, because I bought the vehicle here. I arrived at 7:30am for an 8am appointment. I was told the work would take about 4 hours and was provided a vehicle so I would not have to wait around the shop. I arrived back around noon and turned in the loaner vehicle and was told shorly there after that it would be another 1.5 hours.When my vehicle was finished, it was raining extremely hard and I was unable to survey the work completed. On the way home, I was able to stop and look at the bed rails and I was extremely disappointed in the work done. The bed rails are supposed to fit into a grommet that sits on top of the bed side. Both rails have part of the grommet rolled under the bed rail exposing the edge of the rail.I called the service department and will be bringing it back for repair next weekend. It is extremely disappointing to have to make the 1.5 hour trip back to the dealer and sit and wait again for the job to be fixed correctly. For the rates being charged (115/hour) the job should be done right the first time. My time is valuable also.

DENIADAVISSON

Aug 22, 2016

He treaded me with respect and made the experience of leasing a new Jeep painless. I have a new 4x4 that I love and can afford.

rick.mullen68

Aug 20, 2016

Leonard, since the first visit was very helpful and flexible in helping my wife and I decide on the Jeep we've been looking for.

PRG2

Aug 19, 2016

If you want to do business with a spotless business and the most professional business man in the automotive business--Leonard Harris--the go to Kings CDRJ. He is a very kind, generous, caring about about your wants and needs, means just what he says, and wears a beautiful suit and tie to match his personality. Go see him if you are looking to make a friend in the auto business; you have nothing to lose.

ALTAE

Aug 18, 2016

Orion could not have been more helpful. He listened, he responded and found me the exact car I was looking for at a great price!

davidcrafton3

Aug 18, 2016

Every time I take my car in for some repair I leave having only to return a few days later because something gets broke by who ever does the repair

DAVIDDONNELLY1960

Aug 18, 2016

There was a miscommunication between the sales managers that resulted in a mistake in the purchase price/financing. Once I brought it to their attention, the managers not only fixed the problem but sweetened the deal. I went from a satisfied customer to a very happy and satisfied customer. My thanks to KDCJ!!!

gakinross

Aug 18, 2016

Had an issue with my transmission called service and even though I didn't have an apt they fit me in fixed it and had me on my way to work in an hour or so.

ATTRACTYOURREALITY

Aug 11, 2016

I purchased a truck and in less than 24 hours and 50 miles the check engine light came on. For the third time in the service center it still is not fixed. I drove less than 10 miles after picking up my truck and the check engine light came back on. Perhaps they only gave my car "the sun treatment" rather than really repairing it. They said they will stand behind the vehicle but they aren't fixing it. Greg Hale has been very kind and helpful but I want the issue cleared up.

catiriddell

Aug 11, 2016

Calvin was excellent and went out of his way to make sure we were satisfied. He made the whole experience enjoyable. Financing process was very disorganized and found it very unprofessional.

JWALDEN0

Aug 11, 2016

I had a great experience! Leonard did a great job and was very helpful as well as explained everything and move us through very effectively.

dblanco

Aug 10, 2016

Excellent service staff that provides exceptional customer service. Each time I go in for service, they have always gone over and beyond to assist me with my repairs. Chanel was very helpful and always kept me inform with the status of my vehicle.

New BMW Owner

Aug 10, 2016

Great Experience. The process was extremely quick, efficient, easy and the people are friendly. I would highly recommend buying a new or preowned vehicle at Kings CJD!

randy7

Aug 10, 2016

Bought a 2014 Dodge Ram. I was told the interest rate was 7.99% whichIs about 2-3 % higher than I've been getting on vehicles. When we go to sign final papers, He said he could do the top plan for only $1 a month.Then says he used a coupon to get the interest rate to 6.1% and added $1970 to my loan..Price was great! Jordan very nice. Great vehicle selection! Really too many choices! Overall happy enough to come back and do more business with.

sphilbin0

Aug 10, 2016

Gary was a great help. I had been looking for 2 weeks after a car accident, and each time I came there Gary remember me and what I was looking for. The dealership was very comfortable, no pressure, and everyone knew exactly what they were doing and could answer any question we had.

beckmanotr

Aug 9, 2016

This is my second Jeep from Kings. To be really honest I hesitated buying a second one from the dealership as I have seen a decline in the service side of the dealership over the years. Although you still need to fix your oil change process...(it's a disaster and not customer friendly)...I did buy my second one there and I am very happy! Jordan is EXCELLENT at customer service and was a true pleasure to work with and although my brand new jeep already had the gearshift break....they did an AMAZING job getting it taken care of quickly. I called Jordan and he got both the sales and service manager involved and it was fixed in less than an hour and a half...the very next morning!!! All 3 gentleman were so friendly and helpful....give them my thanks! It was so nice taking my Jeep home and not a rental :)

scorpio-45122

Aug 8, 2016

I bought my 2016 Dodge Journey in February or March and Mr. Leonard Harris was my salesman. He was very knowledgeable about the Journey. He explained all of the bells and whistles of the vehicle. He was very helpful. I was at Kings Dodge Chrysler Jeep about 2 weeks ago to get my oil changed and while the work was being done, I went to see Mr. Harris and told him how very happy I am with my Journey. We were on a staycation last week and took 5 of our grandkids to several different places and we all had plenty of room. I would highly recommend the Journey if you've got grandkids and a sedan just isn't large enough to take anywhere in comfort and you just don't want to drive a minivan. We didn't really want a minivan and the Journey absolutely fit our needs perfectly.

STEVECOHEN002

Aug 8, 2016

I was a bit disappointed to learn after making my appointment and waiting to bring my car and they were still not prepared to do my repairs completely. Part of my repair included going to the Body Shop which I was told after 3 days of having my vehicle they would not have time to complete the repairs. And I would have to reschedule. My time is very valuable and I a lot of this time to have my vehicle completely repaired. Also I have a rear view mirror that constantly vibrates when going down the highway and they said they did not see a problem with it. There's obviously a problem with it but I doubt anybody bother to take the vehicle on the highway to see what I was talking about. I also mention that if you turn the radio up the mirror would vibrate then as well

LAVERTY1946

Aug 6, 2016

Great friendly fast service from Kings Chrysler Jeep. Love my Jeep and the dealership. This is second vehicle we have bought from Gary. Highly recommended.

rascalbsh

Aug 6, 2016

My wife and I have been loyal customers for about 12 years. We have purchased and serviced two vans in that time period. Recently the engine light came on and the senor code was the O2 sensor. She was getting ready to leave for a vacation and she was told that she would be OK until she returned to get it fixed. The next day the engine started to miss fire, van started to shake more and the engine light started to blink. We then brought the van back on the day she was to leave and they recommend a tune up and replacement of the O2 sensor. We spoke to a friend who is over a service department and he said that we would be OK with a tune up and we could do the O2 senor when we she got back. Said that it would not cause the engine light to blink and shake. This was also told to my wife the 1st day she took it in by your service department. They did the tune up. Told us that the van was ready. We paid for the repair. Looked around for a new vehicle to consider when we purchase a new car 1st of next year and then went to drive it off the lot. We were told the engine light would come on because we held on fixing the O2 sensor. Before pulling out of the spot the car shook and the engine light started to blink. I do not believe that this van was test drove. My wife upset that she wasn't able to leave for vacation on Thursday had wait until Friday to be told if the O2 sensor is replaced that would fix things. I'm not a mechanic, but after both my your service department and my friends statement. I don't believe they were telling truth about the reason for the engine light. Also, when I was asked if they had test drove it, I was told it was drove for 10 miles. They promised me a discount since they gave me a coupon. After my wife left Friday for her vacation, I noticed no discount and that the van was taken at 99994 miles and returned at 100000. Two different car visits in two days. Unless you back the mileage, no one test drove it 10 miles. I now may consider another dealership for my next vehicle.

hinssen4

Aug 5, 2016

This was our first experience with service as we only purchased our car a month ago! Nothing but excellent service from beginning to end! Great!

rr1hughes

Aug 5, 2016

Everyone I met were very friendly and not at all pushy. I purchased a Dodge Ram 2500. When the salesman went over the features, he was not very knowledgeable about them. I had to read the manual and talk with friends about how all the features work. Other than that it was a good buying experience.

EKKLINE22

Aug 4, 2016

I never felt pushed to buy a car. Ultimately, I did, but it was after a few test drives. My salesman never made me feel I had to buy something. He left everything totally up to me and was there when. I was ready for the financial aspects of purchasing a car. I would recommend this dealership to others because of the ease they give during the buying process.

Broderk

Aug 3, 2016

After being treated like an idiot by Jake Sweeney Jeep where I made it known that I would be contacting the Ohio Attorney Generals Office because of their deceptive sales practices, I came to King's and was pleasantly surprised. Chad Johnson seemed to genuinely care about my satisfaction and worked hard to get the most for my trade-ins and the best price for the new car. Additionally, every member of the King's staff was friendly, considerate, and up front regarding the cars price. Unlike Sweeney I was immediately told what my trade ins were worth, and no extra warranties and paint sealers were added to the purchase price without my prior knowledge and approval was already stopped by a neighbor who asked about my Jeep because she is looking for one and highly recommended that she go to Kings for her new car.

Bronco

Aug 3, 2016

Came in for express oil change, and was done sooner than expected. Tech was personable and helpful. I was on my way in no time

hb45040

Aug 3, 2016

My wife reminded me that I was to take the car in for a recall appt. and I didn't glance at my calendar to see the schedule. When I arrived at the dealership, I was informed that I was a day early so rather than make me go home and keep the appt. the following day, the service rep let me stay and worked me into the schedule.

wardelden

Aug 3, 2016

Calvin was a pleasure to work with. His insight helps us to chose the best jeep model for our son. Our son loves his new jeep

dan35

Aug 2, 2016

I will be back. Dealership was very clean and everyone worked hard on my behalf. Car was clean and ready to go when all paperwork was finished

DKEES

Aug 2, 2016

I had a very bad experience with Kerry Ford over Memorial weekend and was not really looking for a new car until Bob started looking for what I wanted. He found the type of car, color within a weekhad me in a new Cherokee.

fourvalver2000

Aug 2, 2016

I went to Kings Jeep to have a key for my Wrangler cut and programmed. However the key blank that I provided was incorrect and couldn't be programmed. Everyone there was very helpful and friendly. I will return for any future service needs.

JAMIE.LEE.BLACK.1991

Aug 2, 2016

Chad helped make my first time buying a new car simple! I was able to get exactly what I wanted at a very fair price. My Jeep is great and I would recommend anyone to him/the dealership! Jeff in the finance department was very straightforward and honest and helped me protect and fund the Jeep in a way I can feel secure about.

maryann hoffman

Aug 2, 2016

Michael was amazing. Never did he push me into something I didn't want, and he was very willing to put up with my indecisiveness. The first night I told him what I wanted and unfortunately couldn't find it in the lot. We started to pull out of the lot and he called and told us there was one on the showroom floor that totally slipped his mind. 4 minutes before close! So we were impressed he was willing to stay later to help us out. Ron in financing was great as well! Very honest and just wanting to get what is best for you.

calvert.cs

Aug 1, 2016

Matt came right out to wait on me. They provided a very quick and easy service for oil change. Car was parked where they said it would be.

jdkenner

Aug 1, 2016

Calvin was great agin (5th vehicle purchased from him in 4 years). We love the jeep and have referred 3 others to Calvin. Wish they had more vehicles on the lot

kbock

Aug 1, 2016

One tire was determined the root cause of our issue. No low cost options were provided. Only option was buying 4 tires because the person indicated it would provide damage to our 4 wheel drive casing. I believe the person should of recommended buying two tires for the front of the car. Angie did a much better job explaining options and even made us aware of a tire sale in the fall. The urgency of full replacement was not even recommended.

lresczynski

Aug 1, 2016

Great customer service!!! Chanel was great in helping me set up my appointments and keeping me up to date on the repair work. Thank you!

EDWINCURTIS43

Jul 29, 2016

Lenard was receptive to my wants and needs about my new vehicle, finding just the correct vehicle for me. While Andy in finance was personable and pleasant to work with. the whole process took a very short amount of time. It was great

GERARDS

Jul 28, 2016

We thank the staff at Kings Dodge Chrysler Jeep for making our buying of a used vehicle one of the best experiences that we could have had. After having a hard time locating the dealership, we are glad we located it. The vehicle we were interested on the INTERNET was want we came to see and get. HEATHER JAMIESON (name not below) but first rate and was amazing. She was friendly, knowledgeable, and did not pressure us in a sell of a vehicle that we did not want or could not afford. The sales manager, Jeff Bevis, was nice and did not hassle us to take the warranty that we did not want. And even when we found some issues after taking it off the lot there was no hassle or difficulty in getting it reconciled. Brandon Cohen, took care of us The vehicle was fixed by did not get their names but great, and detailed again by the detailing manager (sorry did not get his name) but very friendly, by in time it took us to eat lunch. AMAZING DEALERSHIP and will tell everyone we know of our experience. HIGHLY RECOMMEND HEATHER!

JAMES.SKALLERUP

Jul 28, 2016

I dropped my car off in the morning had very quick service was treated very well by the knowledgeable staff who treated my issues with care and attention.

jmh3206

Jul 28, 2016

I had a very nice experience at the service center. I had great service from the employees. Everyone was super friendly. The staff was helpful and I was in and out. The waiting area was very clean. I got a great price for my service.

KABURCHETT

Jul 28, 2016

Everything went well. We got there a little late, but that was not a problem. Lenard was patientas as we continued to decide what we wanted. It was narrowed down to 3 different vehicles. He answered questions but did not try to push us one way or another. He stayed over for us,and didn't mind at all. Great experience

unhappy customer

Jul 28, 2016

I was ignored at the service desk when I entered the room. After getting my van "checked in",I went to the waiting room where there was no coffee offered (or available?) and the TV monitorwas on, but no functioning correctly. Sound from it would be obnoxiously loud one minute andthen so quiet the next that it couldn't be heard. Employee from the dealership came by and askedabout it, said he would try to find out who controlled it, but he never returned. I went home afterlearning my van would not be fixed until later in the day. When I returned, I paid the bill and thecashier told me to go to the side of the building where I would find my van. I walked all over theparking lots on the side of the building, but didn't find my van. I returned to see the cashier againand she said "try the front of the building, they sometimes park them there" - which is where Ifound it - after wasting a lot of time walking around trying to find it. The cashier was not friendlyto me that I couldn't find my van. One repair made to my van was to replace the ignition keycylinder in the steering wheel housing. This is the 3rd time I've had to have this done on two orthree of the Dodge Grand Caravan's I've owned.

THOMASGRIMM57

Jul 27, 2016

Kings Dodge always makes the experience easy and enjoyable. From the initial episode of shopping to the purchase and then servicethey stand a head above other dealerships.

lazurs

Jul 22, 2016

Brought the Jeep in for issues with the remote start, but really I was impressed with Craig's Customer service. On top of being very courteous he went out of his way to located my extended warranty in my car for me (not an easy task, in my glove box) so I didn't have to make and extra trip in. The service department also finished my car earlier than expected which was great!

RBURG

Jul 21, 2016

Sorry guys, I expected better. I don't know why because of the awful experience in buying the jeep. That was the worst I've had in the 50 years I've been buying cars. Your office couldn't even get me my title. They sent me some one else's. That it took me 6 full trips to the county office to finally get my plates really shouldn't have been required.So we showed up at the service Fast Lane hoping it would go well. It sort of did, as they managed to change my oil. I should have been proactive and insisted on synthetic, but just assumed that was what they'd use since everyone else does. So the guy (a service assistant?) tells me they inflated my tires to the proper level. Cool, except the TPMS light was on. And I have no idea how he figured out what the proper air pressure was since the tires aren't stock. So I asked him what the set point on the tires was in the computer. He didn't know. He told me to look on the door jam. Not a good answer for aftermarket larger tires. I'm guessing its up about 36# or so, and the inflation he thought was good was 34# front. Nothing gave me any confidence except they changed the oil.

greg.pritts

Jul 20, 2016

I always experience good quality work. Issue was addressed and completed. The Staff and Management are very accommodating. Great people to work with! I recommend them.

CJDNOMORE

Jul 19, 2016

I went into this dealer with a preapproval and knowing what i wanted. However, when it came down to run numbers and pull credit i had told two associates where i wanted my loan through and they went ahead and ran it through 4 other banks in addition to where i kew i was approved. I never asked them to do this nor did they ask if they could. This has made me very upset, yet they dont really care about the customer. I would not want anyone else to go through this terrible experience. Beware of who is taking advantage of you. Plus they said my credit wouldnt be affected much ro at all, they are wrong. Since they did this my credit has gone down 20 points all because of their error and not listening to their customer.

MLEICHTY

Jul 19, 2016

Arrived a little early due to bad weather, car logged in, waiting on service completion. Waiting area close to new car showroom, nice way to kill time. This time there was a new coffee maker close to the waiting area, employee showed me how to make a cup of coffee, sorry, can't give this coffee maker a positive review. Wait time was about 2 hours, acceptable. Paid bill and left. No problems, no surprises.Chanel Elam checked me in, very helpful, Craig Ditmer's name on the invoice.

zoningdave0

Jul 18, 2016

Our car was brought in for a factory recall and routine maintenance. The work seems to have been accomplished just fine. There were some minor problems getting our paperwork together so we could pay, but apart from that, everything was OK. What really has us scratching our heads was our St. Louis Cardinals magnet on the back of the vehicle was "missing". I only noticed it after we had the vehicle home. Not accusing anyone of anything wrong, but it was on the car when we left the vehicle for service. This is the sort of thing that really annoys a person!

John Williams

Jul 15, 2016

Marvin Martin and Craig Ditmer have always been able to make professional and courteous, takeing care of my issue promtly and correctly. Thank you for your service

castnerbarb75

Jul 14, 2016

They made me feel comfortable was comfortable waiting in waiting room they came out and spoke with me before performing any service thank u very much

DONOVAN0

Jul 14, 2016

We searched AutoTrader, and found our vehicle and dealership salesman. Thanks to Derrick Bunger and everyone involved with our purchase. We will return in the future!

boocooj

Jul 13, 2016

everyone involved was very professional and timely. i would strongly recommend this dealership to anyone who asked me. i been a customer hear since 1994.

J.MATTH1968

Jul 12, 2016

I went in with a clear, detailed plan as to what I wanted and how much I wanted my payments to be per month. Of course there was some back and forth..... that's expected at a dealership. But, I walked out exactly where I wanted to be. I didn't care for their persistence to run my credit through other finance companies when I was already approved at a reasonable interest rate.

tweddell.kathleen21

Jul 11, 2016

I had everything wrong with my car! Brakes, oil pan, a leaky air conditioner, etc etc. I got a loaner, which I had a heck of a time starting at the grocery store.

JERALYN1975

Jul 7, 2016

Got a good offer on our trade in! and fair price on new van. Calvin works good with people ( great people skills) Angie helped us with the Mastershield process and rental car. She brought the car right to me and even helped me with a car seat quickly.

author

Jul 6, 2016

Very helpful. Showed interest and care about my vehicle and my experience. I felt trusting with them. The ratings below are for my Service Manager and Tech Team on this visit. Unlike my Express Oil Change experiences where I do not receive a checklist of items completed and when I ask if an item was completed receive the answer "It should have been." Then we go out and look...and guess what...it WAS NOT completed. Complimentary oil changes and checks were a major reason in why I purchased from this Dealer. However with this type of service I will definitely think long and hard on my next purchase. Also I was never contacted about the poor service I reported I received at the Express Change. Do they care?

cintibuck

Jul 6, 2016

In and out within 25 minutes. We were heading out for vacation and needed an oil change. The Jeep Dodge was a little out of the way of our trip, but well worth it. Thank you for the quick turn around!

tinac1959

Jul 6, 2016

Recently purchased a Dodge Challenger from Leonard Harris at Kings Dodge. Best buying experience I have ever had. Easy dealing with Leonard and everything on the car was explained well to me. TC

dpascarella

Jun 30, 2016

I question if all repairs really needed (tire valve) & patching & the way the price is for looking at & evaluating an issue is unacceptable to me....I'll go elsewhere next time

jed8040

Jun 30, 2016

Everyone in the Service Dept. has been very nice and helpful with every detail. They kept in contact with us as they said they would. We are very satisfied with the professionalism displayed. Thank you!

THOMASGRIMM57

Jun 30, 2016

they made buying a car very simple and enjoyable.The salesperson and the finance people were all very professional.I might not buy a car anywhere else!

ekroger1

Jun 28, 2016

The customer service was wonderful. Angie assessed my car quickly and got me a rental so I didn't have to wait around all day. I am very happy with my experience.

ERIN.COCHRAN

Jun 28, 2016

I brought my 2012 Dodge Durango in to have a recall done, as well as an oil change. After speaking with Craig in the service department, we decided to have a 60,000 mile tune up and 2 software updates done as well. A few hours and $500+ later, I was driving my car home, only to have it stall 3 times and then completely refuse to start. After calling the service department, Greg gave me the number of the towing company and had my car towed to the dealership that night. The problem, fixed three days later, ended up being something that went wrong with the recall that was performed. When we came to pick up my car, Angie helped explain what happened and how it was fixed -- very helpful.While not having my car was a little inconvenient, I understand that things happen and Greg and Craig did their best to get my car fixed as soon as possible. No complaints there. This is why the rating is an overall "3" -- it would be much lower had it not been for the great service provided by these two. The reason I will be hesitant to return to have my vehicle serviced at King's CJD is because of the extremely poor treatment my husband and I received on two different occasions by a young woman who was on the first occasion, filling in as the cashier (not Debbie Gallagher), and on the second occasion, working as a service advisor (not Angie Vencill). Unfortunately I didn't get this young woman's name, however, she is in definite need of extensive customer service training. My husband and I have never been so poorly treated by anyone. Overall, the experience was ok. It would have been so much better had we been treated like human beings by the young woman who was helping as cashier and service advisor. Thank you.

SILVER10

Jun 28, 2016

Was treated promptly and very courageously. Was surprised how quickly I was in and out.Job was done to my satisfaction and I would recommend to others

author

Jun 27, 2016

When I got back in my care after service, I noticed a funny smell when ac kicked on. I went back in and asked if they checked my air filter. I was told they should have, however they came out to parking lot and rechecked. the filter was filthy, they replaced and I paid. I then went back and asked if I needed a tire rotation, they looked up and said that I hadn't had a rotation since 25,000 miles ago and that I would need to schedule that service with a balancing, otherwise I would hear vibration in tires. I then asked if I was due for a tune -up and he said yes. I have now scheduled these items for July 5. Although friendly, I question if they are really doing the full check on my vehicle when I bring it in, and why they do not let you know when items are due to be serviced???? This is the only place I go for servicing and I don't understand why they are not more helpful in helping me keep my car maintained and costs down.

bc4

Jun 25, 2016

Jordan was very helpful with what we were looking for. He helped us to get a price that we could work with. Thank you for a pleasant experience!

ronald1118

Jun 25, 2016

I was in and out in a short time ,the service advisor was helpful and explained everything. However I noticed after I left that there was no date for my next service only miles

BLEEKMAN10

Jun 24, 2016

i had the chance to buy a used 2014 toyota corolla from your dealership, I was lucky to be assisted by a sales guy called Orion, he was quite helpful in assisting me purchase the car, great guy, not pushy and honestly someone i would definitely recommend to a family or friend whenever they need a car, I am only writing this review because out of the lot Orion helped me the most, great guy and thanks I really like my car

flat tire man

Jun 10, 2016

The people I interacted with were professional. However, when I was paying for my service I noticed a note in the comments field that my passenger front tire was losing air pressure. After completing my transaction and going out to my car in the lot, my tire was completely flat. I find this quite unacceptable that someone knew it was losing air and did not address it with me and I was stuck in the parking lot having to deal with it. I did find someone who was kind enough to get some air in the tire so I could drive it away and deal with it, but my overall feeling was that Kings Chrysler was not that concerned with me.

CLAMB2

Jun 8, 2016

I had Master Shield applied to my new Jeep Cherokee Latitude to protect it from the elements. It was done in less than a day and I was given a rental car to use.

MHSFORD

Jun 8, 2016

I was treated well and the service waiting room was very comfortable. My questions were answered and I plan on returning when the next service is needed. Thank You

Hayes

Jun 7, 2016

I work with many service providers on a daily basis and you can always tell when you are dealing with professionals who know their business and how to make the experience a good one for the customer. you have a great team from what little I have seen thus far but I will recommend your dealership to my friends and associates

raecheal

Jun 7, 2016

It took me very two hours to go through your express lube lane. Once it as finished I had to go find it out in the parking lot. Not a very customer friendly atmosphere. This is my second bad experience.

rlmuirheid

Jun 7, 2016

Rought my 300 in for it's first oil change. While I was there. Checked with Angie regarding a part that was ordered for my car. It had car in. Angie went ahead and had the part installed while the car was there in and out within an hour. Greatly appreciated.

CincyJeep513

Jun 3, 2016

It's hard finding any time to get my oil changed. I started coming during work hours because they close at 5 and I can't get here before then on week days. There was an hour and a half wait on a Thursday at 1:00pm. Also, the wireless wasn't working so I couldn't work on my laptop. When I asked about the wireless I was told they have been trying to fix it for a month but the IT guy couldn't figure it out.

niehaus.mike

Jun 3, 2016

Took my truck in for shifter problem, had to order parts. Three weeks to get parts in. Took truck back and had new shifter installed. Chanel told me the new shifter was nicked and scratched and she had ordered a new and would be happy to install it if I wanted. I was impressed that she was up front about the condition of the part and willingness to replace it.

STEVECOHEN002

Jun 3, 2016

My experience went from ok too good too bad too okay. I had been to this dealership three previous times and no one spoke a word to me at anytime this included walking through the entire dealership showroom floor twice from front to back. I'm all about no pressure but this was a little weird. My salesman was very knowledgeable about the vehicle. My salesman to the vehicle I was interested in I told him I would be back within 2 hours to get my wife and when I came back they told me they had received a deposit on the vehicle and was no longer available. Instead of just trying to sell me something else I had to keep enquiring about other vehicles but just was not able to put a deal together. I then got a call two days later to tell me the deal had fallen through with no details. This also was a little weird! In the end I got the vehicle that I wanted.

DORIS_IRENE95

Jun 2, 2016

Thank you so very much Haley Wolff and Brandon Cohen for finding the perfect first car for my son. He loves his doge ram truck!

JTWAREK

Jun 2, 2016

Haley did a great job explaining the car and finance options. We bought the extended warranty because he did a great job explaining the benefits. We also bought the protective shield. The whole staff did a great job. Thanks to a great experience with Haley we will buy our next car at kings auto. Thanks The Twarek Family

BRYAN.SCHAPMAN

Jun 1, 2016

Mike had answers to every question that I had during my two visits which made it easier to make a buying decision on the spot. Job well done!

jeeper

May 31, 2016

I recently took my vehicle in for it's first service. Everything was fine just not the extra mile I kind of expected based on how the dealership was up to that point. I was given a receipt but no explanation of what work was performed and when I should come back in for the next service. They were friendly about it but just, here's the keys and your car is in back somewhere. Every other new car I've ever owned ( including 3 Jeeps) has been washed with it's service. Maybe I was expecting too much.

SCHAADRAT

May 27, 2016

I received my first oil change on my newly purchased Jeep Wrangler. The service attendant somehow spilled oil all over my engine. The desk attendant Scott, was awesome and notified me immediately and was encouraging that it would be ok. It wasn't and my car did not run properly. The gears were not shifting right. I brought it back and thanks to service man, Gerry, Jeep put me in a rental car and took a day to correct the situation. I was encouraged that Jeep took the time to clean the oil mistake, which should have been done properly the first time. I would hope that in the future this mistake would be taken with higher precaution when cleaning oil mistakes. The safety of this issue could be a larger for someone else than it was for me. Thank you Kings Jeep for correcting this mistake and for Gerry's knowledge when he test drove my Jeep.

thomjhns3

May 27, 2016

About six months ago we took our jeep islander in because the check engine light for gas cap. They reset the light,gave us a new gas cap and a bill for 350.00! One day later light is back on. We are ready for a new jeep, but not from kings.

Adiralf

May 26, 2016

Recently had some upgrades done on my 2016 Jeep Wrangler Unlimited, and I can't say enough good things about my experience at Kings DCJ. From the very start, Aaron Plunkett answered all of my questions and talked me through every step of the decision making process. Aaron was in constant communication every step of the way and made the entire experience enjoyable. Would highly recommend the Kings dealership to anyone looking for factory or aftermarket upgrades to their Jeep! Thanks Aaron!

Asphire

May 26, 2016

We purchased this car brand new and then when the car was less 3 years old, all of a sudden the automatic door harness started popping out and stopped the door from closing. Then it happened again 1.5 weeks ago (58k miles) on the opposite automatic door. The charge for this is over 400.00 per incident.I truly believe this is a car defect. The car is young and this should not be happening. Especially on both doors. I am so frustrated and believe Chrysler needs to address this. I previously had a Lexus and never had one issue for over 150k miles. Chrysler needs to refund my money on both defects and make this right.

COLLOTON.CHRIS

May 26, 2016

Calvin was just the best! This was my first true car purchase and it couldn't have gone smoother. Everyone at Kings CJD was helpful and honest - very impressed!

RKOSKI

May 26, 2016

I talked to a sales Associate, Haley Wolf, via email and when I got there, she was called. She had the trucks ready that I said I wanted to check out. I test drove the first one on my list and I loved it. There wasn't any need to check out any more. I bought it and drove it off the lot. No pushy sales tactics or sales people, except the Finance guy. I wish everything in life was just that easy. The Finance guy doing all the final paperwork was a bit pushy about the after market warranty. He wouldn't understand the words "NO, I don't want to pay for that warranty. I don't want it." After about a dozen or so tries, he finally gave up. Other then the finance part, I had a great experience. This is the 2nd used vehicle I have purchased from them. I will be back.

jacobsryan66

May 25, 2016

Brought my car in for a rattle radio up dates and brake concern where able to complete all tasks excellent staff as well for making it easy and none complicated

bubba1229

May 16, 2016

It was a busy day and they were able to complete my service and get me out. They did exactly what was needed for my request.

TODD.BUTERA

May 14, 2016

Rich was very helpful and worked hard to find my Jeep and get it to me as quick as possible. He was very honest and wasn't just about selling a car. I felt he was looking out for my best interests.

cjk

May 12, 2016

Average. Will recommend to others. I dislike buying a car. Just wanted the process to be over. Felt like I was not taken seriously about purchasing a car. Came away feeling like I didn't get a deal.

KLDOWNING

May 12, 2016

Management was awesome they made sure I was taken care of! I wasn't too pleased with the services on my car but the last time I went they made sure everything was fixed!

cetussing

May 11, 2016

King Chrysler always gets me In and out for my service work. The staff is friendly and efficient on all fronts. They waiting room is clean and had all the comforts I need to keep my day moving forward. That's why I come back again and again. I will purchase my next vehicle from Kings Chrysler Jeep Dodge

dhouchins

May 11, 2016

I had some Extended Warranty done on my 2008 Chrysler Sebring Convertible. The Service was fast and convenient. The initial problem was taken care of and a few other issues required parts that were not in stock. The dealer didn't hesitate to order the parts and will provide the labor under the warranty, one the parts arrive, at no additional charge.

kenputt

May 11, 2016

this is only the second time i needed repair work in 9 years which speak es for it self and as near as i can tell every thing was fixed.

kyle_wirthwine

May 10, 2016

Upon driving up, with 2 really young kids, and seeing a long line I started to worry especially since I had made an appointment. They got my vehicle in somewhat quickly and had my oil changed within an hour and a half. I'm not sure if I will return because even if you make an appointment it doesn't seem to matter and you are still put in line in the order you go there. The service guys then told me that I don't need an oil change for another 9,000 miles, which seems a little suspect to me. I'm investigating further on that. I'm 50/50 with concerns to the service.

seeker411

May 10, 2016

I was scheduled at my convenience, greeted cordially, and service was completed promptly and professionally. Very nice waiting area, and my rental was excellent. Very nice experience.

tcczwhitman

May 6, 2016

Eleven years and 136,000 miles on my Durango and Kings Dodge is still changing my oil for free! Marvin and his service staff are always friendly and get me in and out quickly even without an appointment. I recommend them to everyone!

thereedzoo2

May 6, 2016

Although I LOVE having the free lifetime oil change (which was part of my purchase from Kings Dodge Chrysler Jeep), if I try to drop my car off after 4:30 during the week, a lot of times , they tell me it will take 1 1/2-2 hours. It's hard to take off work just to get your oil changed, so 4:30 is the earliest I can come. I understand that they have other customers and want to go home in the evening, but it would be nice if you could schedule the oil change so I don't have to drive over (which is in the opposite direction of my house) only to find out they can't change my oil that day.

caseanate

May 5, 2016

A nice big and relaxing waiting room with tv, coffee, vending machines, and clean bathrooms. Not much more you could ask for. It did take quite a while (almost 2 hours, though I was warned ahead of time how busy they were). My one complaint is that both times I've been to this location for oil changes I've had to wipe down basically every surface of the driver's side of the car. Oil and grease on the steering wheel, shift knob, part of the dashboard, car door. Just everywhere!

Bill

May 4, 2016

The salesman Calvin was the worst I've dealt with on any car buying experience. He will tell you whatever you want to hear to keep you happy but then not deliver on it. Found an issue with the car when I got home and they kept stringing me along saying they were going to fix until they decided it wasn't their problem. If I could return the car and buy at another dealer I would. Do not make my mistake buying at this dealer.

tleroyg

May 4, 2016

I went in the express change bay to wait for a routine 6000 mile free oil change. I was told the wait would be about 30 min. The coffee was ready and hot. Service was completed in less than the expected time. Happy customer!!

joedagolfr

May 3, 2016

I like working with Angie. She explained to me what was found and what needs to be done. The wheel noise did go away. Good Job!

sunck

May 3, 2016

I'd never known that purchasing a vehicle is such an easy and relaxing thing. With the help of the staff I bought by first car without any difficulty.

eboni_ferrell

May 2, 2016

From the moment I walked into the dealership, the service I received was awesome!!. I originally took my car in for recall work, but ended up trading it in for a newer model. The entire experience was fast and pleasant. The staff was friendly and helpful. The price on my new vehicle was very reasonable.I would definitely recommend this dealership.

sharrer_jennifer

May 2, 2016

I came in for a routine oil change and requested to have my brakes inspected before I venture to Tennessee for a weekend getaway. The service team completed the oil change and regular inspection of topping of fluids plus they checked my brakes; which I was good to go on the brakes and had me out the door in no time flat. Thank you for your hard work, Service Center Team! You keep my car, me and everyone who rides with me on the road and safe! Thank you!

jroman_jr

Apr 30, 2016

Leonard and Ron made our purchase decision easy.... We know our ongoing service needs will be met by Martin and the service department at Kings CJD

ANNJJ

Apr 29, 2016

My check engine light indicated I needed to stop in, so I did. The service department corrected another minor problem before the car even entered to shop. I was offered a loaner, but a prior commitment made that not an option. I used their WiFi while Inwaited. In a timely manner, my auto was ready, so glad for my warranty!

bevery939

Apr 15, 2016

Craig was friendly and did exactly what he said he would do Was professional and even had body shop look at my car when in service. Over and beyond my expectation.

CRAIGCARR68

Apr 15, 2016

Chad Johnson could not have made the process easier and more enjoyable. I am not one who enjoys car shopping but this time was truly relaxing and easy

br

Apr 14, 2016

Over the years i have become highly suspicious of your service department. A couple times people have not been exactly polite to me (one was a total jerk)... other times i have gotten answers that make me feel like you are trying to fleece me or up-sell me on things i don't need.some time ago my heater stopped working - one of your service people told me it would be $600 to replace the blower, resistor, and other parts.....when i questioned him why - he replied "that's what the computer says" and "we use genuine mopar parts" (i told him those were the same mopar parts that have caused me to spend $6,000 over the time I've owned the car.I spent $45 at the auto parts store and fixed the heater myself...all it needed was a new wiring pigtail... i could have understood $100 from you or maybe $150...but $600??? red flagyesterday i had my jeep in for 2 recalls.....your people told me i needed to spend $2,000 on other things.....red flagit was a 90,000 mile service...but 2-3 major items your people tried to sell me were not even listed in the manual for 90,000......they said they were "dealer recommend" (red flag) i think i'll get a second opinion.

rlmuirheid

Apr 13, 2016

This is the eighth vehicle I have boughten through Key CJD. I have always had a great experience during my purhases with Leonard Harris. I have had only one issue with the service deptartment one time when they try to sell me a repair that they a doe two months earlier.

vb-swv

Apr 13, 2016

They got me right in, kept me informed, and did a great job. The wait area was a nice place to work, rest, and talk to new people.

VSULJANOVIC

Apr 12, 2016

I contacted KINGS CJD the moment I saw a car that caught my eye, Jordan answered my email and was more than happy to get me into the car of my dreams. He was straight up with me and that's what I liked the most. When I arrived the car was in perfect condition just like stated, this matters most because I was traveling 9 hours for the vehicle. Jordan went above and beyond and I really enjoyed doing business with him. I recommend Jordan to anyone looking for a new or used vehicle.

4redsfans

Apr 11, 2016

I've been a Chrysler owner for 15 years. Looking for my 6th Town and Country. Sales knew in advance what I was looking for. I was in a time crunch. He found a car that would work perfectly. He wanted me to sign without taking my current lease. Wouldn't even look at it. I'm now driving a 2016 Honda. One year ago paid cash for a jeep compass.Within the next year I'll be looking for car for my 16 year old. Upsetting you didn't want me as a customer after I've been loyal for so many years. YOU dropped the ball on this one!

dave's desk

Apr 11, 2016

Service department dealt with engine light problem. They replaced my heated seat which developed a short. they replaced my gas cap. However, when I booked the appointed my service representative said that she would arrange for me to have a loaner car for one day. Yet, my loaner car cost me $35.00.Needless to say I might have made other arrangements if I knew I was paying for the loaner.Dave Kappesser

nyy_625

Apr 11, 2016

This is the only dealership I have ever taken my car to and I'm thinking about going somewhere else the next time my car needs serviced. About a year ago there was a recall out on my car. I called Kings Dodge and made an appointment to get the recall fixed and to get an oil change. After having my car for an entire day, they called me and said they did not have the part in stock to fix the recall... fast forward to present day, I took my car back in to get the recall fixed and another oil change. I dropped my car off on a Friday around 12:30 pm. A few hours later I get a call saying they found that my "heating lines" were leaking and it would cost $400 to get them fixed. After making an appointment for that we hung up and I waited and waited for them to call me back to tell me my car was ready for pick up. Never heard from them. Saturday afternoon I finally call them to ask about it, they said my car had been ready since the day before. A phone call would have been nice! Also, not a huge concern but it's super annoying that I have to find my own car when I go to pick it up. I literally have to take my keys, walk around the back of the dealership and click my lock button or panic button so I can hear and follow the sound to find my car.

TRP1996

Apr 11, 2016

I was buying my first car and I was able to find the right car for me fast and easy. The dealer was helpful and very polite.

BOBCHANCEDESKTOP

Apr 4, 2016

I paid cash for the car I was interested in and it took a little longer than expected. However, Haley was very gracious and did a good job and I like the car very much. Although the finance manager tried to sell me additional warranty, I had already told Haley I was not interested in that. That is my only complaint, otherwise I was very satisfied with my purchase and choice of the dealership.

rdrumke

Apr 4, 2016

I came in to get a routine oil change. The service technician was friendly and efficient in getting it done. They also added a free car wash. Great customer service.

EM_BRANDENBURG

Mar 31, 2016

Calvin helped me find a Jeep in my price range and was not pushy at all. Definitely a plus! Cant remember the name of the employee i worked with in finance, but he was great too! Thanks again!

jbonireland

Mar 31, 2016

Quality of service was good, went to the quick express service, however took 1.5 hours. Guess my timing was just off had several cars in front of me.

sechrist.ke

Mar 31, 2016

Always a pleasure dealing with the service department. My husband and I both own Jeeps and we both have our oil changed here since we bought the cars. They check the cars for us and the air filter on my Jeep Compass is so hard to get to it's worth the money to have the service department do it!

John K

Mar 30, 2016

I have been having oil changes done since I bought the car here. They do a good job, and there is no charge. They check the car over and sometimes make recommendations, but I do not feel it is inappropriate or high pressure. When I first got the van they had problems figuring out what the problem was with the cruise control but it was fixed after two visits. They have done recalls in a timely manner and I like the fact that they will change the oil whenever I bring it in, and do not require changing at at the recommended 6000 mile interval. I have had it changed in as few as 3000 miles and various other intervals. They are always courteous and prompt.

Woman

Mar 30, 2016

I had called the Service area to get my vehicle "shielded" and made the appointment two days later. At that time the paperwork had not yet been submitted to the service department. When arriving at the appointment, the paperwork had still not been forwarded but the attendant stated he would get with finance department and find the work order. The work was done in a timely manner and I was able to pick up my protected van later in the day. Thank you for following through!

danatattoo

Mar 28, 2016

Had a great experience. Jordan was very easy to work with and explained everything with ease. Ron was very nice as well. Would recommend your dealership to friends.

sam5190435

Mar 28, 2016

Did not perform the additional service requested via written document and submitted at time of delivery of the vehicle.It took 3 days to reapply the rust inhibitor and paint sealant on the less than half of the vehicle.I had to pay for the repair because no one was available at the insurance company to process the invoice.Greg was asked to fax invoice on Friday.I was informed via phone from Greg with Motorist insurance that he hadn't received a faced invoice copy.Greg with Mororist said if Greg with Kibgs had called on Friday am. He would have had a check printed and driven it down to Kings.I asked that my top be inspected due to possible structure issues. He did not try to take the top to inspect.He told me these tops have a "memory".I used mine had developed Alzheimer's because it isn't right. I tried to inspect myself in Easter. After the family fun if the day.I, could, not, get, my, top, down,The right side support member will not allow thusmetL bar to clear the roll at and speaker bar.I am taking this to another deLer next week for inspectionI asked that the passengers door be inspected to make sure it is right.All this as a follow up to an accident if someone running in to my vehicle.The other dealer that was closer to me I believe caused these concerns of mine. I had hoped Kings would have done what I had submitted in writing.I left a voice message for Chanel to call me. I like her. She has been very helpful.Greg on the other hand? Nah.

Woman

Mar 27, 2016

As a female looking at used automobiles, I am very used to being ignored by salespeople. They all seem to have vacant eyes when females are by themselves as if we would not be able to purchase a vehicle without a man by our sides. Therefore I took the initiative to hunt down a salesman and told him I was interested in a certain van. I rate this dealership as Average only because my experience here is the same as anywhere else. So sad. Ron Choudhury in Finance was very professional and eager to help which was the plus in this experience. A phone call made to my salesperson asking if there was a spare key to the vehicle was very discouraging. He stated that there was no other and had no intention of looking or getting back with me. The feeling I felt after this call was the sale was done, the papers signed, and he no longer had to deal with me.

beckmanotr

Mar 21, 2016

I bought my first wrangler at Kings Jeep. To be very honest I hadn't planned on buying my next one from you because of how your service department has changed over the years (and not for the better) however, I did. Just this last October I bought another 2016 Wrangle. When you did away with appointments for oil changes you did a huge disservice to your customers. It is NOT an express service at your dealership and I would probably suggest changing the wording on your signage. My suggestion, go back to appointments! Case in point, last Saturday they were 15 cars deep....it was a 3 HOUR wait!!! I don't have 3 hours in my day to sit around and wait for an oil change. Please consider the consumer and value their time and support of your dealership and put the customer back into your customer service.Thank you

dhueningii

Mar 21, 2016

friendly professional service department, all work was to my satisfaction with no problems , I arrived early to my scheduled appointment and was In and out quickly as promised

ggross3

Mar 21, 2016

Chanel Elam, my service advisor, did a great job conveying the issues for maintenance/repair. She communicated with me when appropriate and kept me informed as to progress. The service representative what able to correct the problems that I was having with my Grand Cherokee including adding in software updates that were needed,. Good job all the way around.

ineedak

Mar 21, 2016

I was VERY pleased with the quick turn around time in replacing a "bulletin" item on my 2012 Jeep Wrangler Sport. I was not quiet at pleased at the way I found certain parts left on my motor as a whole. The bolts to the thermostat were only loosely hand tightened (so much I could use my fingers to bring them out. Not good on such an important component of my engine).Truthfully, if the hourly rate was not so high, I'd bring my Jeep back for every little issue I've ever had but I cannot afford an hourly rate that is above $80 an hour. And when I can find parts that are more than three times LESS than what Chrysler chooses to charge - it is a bit unrealistic.Anita

ALIMARIEH89

Mar 17, 2016

They found us an even nicer car than we were searching for and helped us stay within our budget. Not pushy at all. Would've shown us cars all day if we wanted. Very nice and helpful people.

powelldcarl

Mar 17, 2016

Service was preformed in a timely manner just made my day pleasant. Grab some coffee read laugh joked I wished that coupons were offered which would just been to much to. Ask for. Good service

tasha.branch86

Mar 17, 2016

We came to the dealership with and idea in our minds of what we wanted in a van. We met Andrie Scott, he was friendly and not pushy, we enjoyed talking to him, really felt like he was on our side as customers. He was patient with all the back and forth with bank, kept us updated. We later had to bring in our 3 small children and I was really pleased with the fact that all the sales guys and everyone in the dealership, seemed to be fine with them being "kids", which doesn't always happen. Very happy with our experience. Finance guys Brandon and Ron, helped a lot with our financing needs. We will be returning, and recommending to our friends.

jhs1975

Mar 16, 2016

The people there in service are welcoming and friendly and go out of there way to make you happy. The sale people are and parts is great too. and all I got was an oil change.

MCOMPTON4

Mar 16, 2016

I am so pleased with the service of Kings dodge.I am always treated with the upmost of respect.I will always be a loyal customer

ojcrawford78

Mar 16, 2016

Angie, the service tech, did such a great job in making sure everything was ready when I arrived. The rental car was a little dirty and seemed to have dog hair from a previous person, but overall I was satisfied. Thank you for the good service on my Dodge Dart. You all even updated the computer, and aired my tires. That wasn't even the reason for the service.

sandy.sheets

Mar 14, 2016

the staff is attentive and quick to help. scheduling was easy and they had a vehicle ready for me to take while work was being done

slyder1677

Mar 14, 2016

I have found over the years of owning a dodge product that kings dodge has the most affordable and friendliest service department in the area. I drive by two other dodge dealers to go see them for my installations. A+ always satisfied when I leave.

burleson

Mar 11, 2016

Came in for a oil change which was done. I had forgotten to mention that my check engine light was on and it was not addressed. I drove off with the light still on. Shouldn't some one have seen the light even though I had forgotten to mention it?

EDMONDSONFURN

Mar 11, 2016

Very helpful and knowledgeable about recalls. Picked up after oil change, and worked it in repair shop for repair. She knew I lived a way away and very helpful.

kkenwell

Mar 11, 2016

I have gone to this dealership for years for service and now to purchase a new car. They have always done an outstanding job. I wouldn't go anywhere else.

nicholas.davidson4

Mar 10, 2016

I love the service and staff at Kings Chrysler Jeep and Dodge and have bought 3 vehicles from them over the past 10 years. The one area I would like to see addressed is the service waiting area. I feel like the current customer waiting area is very outdated and not very customer friendly. I've experienced other customer waiting areas recently and the customer experience is far superior. Other than that, the staff are great!

SHAWNACREY

Mar 10, 2016

I was amazed when I wanted to drive a vehicle that I was told, "have a good drive, we'll see you when you return." What happened to those test drives where the salesman is all over you and pressures you every 30 seconds to make a decision. My salesman was easy and confident, not one time did he ask me if I wanted to come in ans sign some papers or pressure me into making a decision. A few days after my test drive, I called back and asked if I could have the vehicle for a longer period of time. I was told, "Yes, just bring it back before the end of the day." It really was that simple. I came in, picked it up and brought it back at the end of the day...at which point I did purchase the vehicle. I brought the vehicle back in the next day b/c a hose line was leaking. The sales manager (Rick) took it right in, ordered the part, gave me another vehicle to drive while they fixed mine and had me back on the road at NO CHARGE by the end of the day. I have heard of this high of customer service!When I replace our next vehicle I will definitely be back and will definitely buy from Leonard, he was awesome!

ryanyenger

Mar 8, 2016

Dealership quickly troubleshot and resolved a wiring issue that another dealership could not find in a 2 1/2 week timeframe. Kings employees are very informative and professional. We will be using them for all our maintenance needs going forward.

SLefler

Mar 8, 2016

Bought a used 300 and had a minor issue with the body molding below the drivers side door. Talked to Aaron on the phone and he told me to bring the car in the next morning. We arrived, Aaron greeted us and had the car repaired within an hour... Free of charge!

carl.bouchard

Mar 3, 2016

Craig did a fine job taking care on my needs. He took me on time, diagnosed my issues and got me out the door on time.

jrhgolf

Mar 3, 2016

While driving the check engine symbol came on. Went to the dealership to have it checked out. They gave me a loaner car and did the service needed and there was no charge. I was very pleased thatthey were able to fix the problem

parkergail1068

Mar 3, 2016

Salesperson very in tune with what we wanted. The entire "buying" experience was very good. Everyone we came in contact did everything to make our purchase enjoyable.

Jeep Owner

Mar 1, 2016

Tried booking an appointment online, they never called. Service center is lacking nice seating and access to snack machines. Far inferior to other nearby dealers.

BGALLAGHER0

Feb 29, 2016

Jason worked with me to find what I was able to afford. All in all my experience with this dealership with excellent. Was a pleasure doing business with all personnel involved.

galls63

Feb 29, 2016

My experience was not so great. I have a Chrysler 200C and I use it for work. I like it but I have not been happy with the service behind it. I picked up a screw in my rear tire and called to have it replaced. They did not have it in stock and could not get one till after 5:00. I made an appointment for the next day.The next morning I showed up at my appointed time 8:00am and I was directed to a desk who I was told I had an appointment with. After standing there for a few minutes I was told they were not in that day. I was given an appointment with someone who would not be there that day. I was helped by another associate who was very nice. I briefly told my story and she was able to find my file. I did ask if only one tire was replaced, I asked if they could rotate it to the front.I was only the second individual to get seated in the waiting room. About 1 hour later, I was told that they only had to replace one tire and gave me an estimate. I thanked her and asked to proceed. One hour later I was told my car was ready. I paid the bill and went to my car and realized looking at the receipt there was no statement of the rotation. I saw that the new tire was installed in the rear and my tires were not rotated. I went back in to check for sure and they said they did not rotate my tires even though it was noted. The manager was nice and offered to have them rotated for free if I came in another time. The dealer is about 12 miles away and not on my way to work or anywhere. I may have my neighborhood Valvoline rotate my tires for about $20 in about 15 minutes.I do not blame Chanel Elam for the work not done but the quality check of the work not completed in the garage. I was there 8 months ago to have my oil changed and tires rotated. They missed a screw in my tire and I had to turn around and come back to have it fixed after I saw it on my first stop.

ggilbert777

Feb 29, 2016

would recommend this dealership to anyone. great service and Chanel is always a pleasure to work with. very courteous staff. will continue to bring my dodge to this dealership.

juzt1more

Feb 29, 2016

This part is really frustrating on your survey. The service was great as it always is when we come to your dealership. I really am aggravated with this part of your survey

MMCROBERTS74

Feb 26, 2016

Since my last review I now know that I was not speaking to the manager when I had my issues. Chris, the service manager, took excellent care of me!! Very personable and professional!! He even took the time to let me know that he had a coaching moment with his team over my bad experience. He didn't have to do that but it added to the A+ return vist. Way to win me over Chris!!

rick1877

Feb 26, 2016

On a very cold, snowy, day, my heat/defrost capability failed in a favorite old 2001 Jeep Cherokee and, though a crucial replacement part was no longer available, a technician fashioned a replacement froma cache of older parts and completely restored the system to top working function.. Chanel managed the whole job while Marvin spotted a nail in one of my tires fortunately demonstrated by one of the technicians to be not lengthy enough to cause a tire replacement.

robarnettcinci

Feb 26, 2016

Having to take your vehicle in for service is something no one wants to do. But when you have to, you want the experience to be as painless as possible and as quick as possible. I took my Ram in for service, had an issue with the window. They greeted me with a smile and got me checked in and took my truck back. By the time I got my laptop open and settled in, they came to tell me they had to order the part and would call when it came in. Great i was on the road again. Once the part came in, they called me scheduled the appointment. i went in for this appointment and was greeted again with a smile and checked in. i was told it would be a couple of hours to perform the installation. I sat down and sure enough less then a couple of hours and I was on the road again. I would recommend the Kings Dodge service to anyone.

1

Feb 25, 2016

Jordan in sales was extremely polite and went out of his way to help any way he could. Ron Choudhury in finance was a nightmare with the extended warranty and was extremely rude. He told me that I was making the biggest mistake of my life by not purchasing the extended warranty. He was extremly pushy and not a great way to end the car buying experience. I would buy another car from Jordan, but ask for someone different in finance!

este810

Feb 25, 2016

Had warranty work done,quick in,quick out.Everybody in service was great.Next service work that I need will be performed at Kings Dodge.

guitarman33

Feb 25, 2016

Most car salesmen you deal with don't care at all about you or getting you into the right car. It is no different here at Kings Jeep. The car salesmen put on a fake face of respect, but only so long as you are doing what they want you to do. No means no... and they don't understand that. I hope they don't carry that mentality into their home life.

natal

Feb 25, 2016

quick in- quick outemployees very competentoil change completed on first come first serve basisnice waiting areawill return when car needs service

Ram2500

Feb 25, 2016

I needed to take my truck in for recall service. I was able to setup an appointment online which is a plus. Upon arrival, Chanel was friendly and very helpful. Since the work was going to take several hours, she as able to get me a ride home and back. Definitely one of the best experiences I have had at a service department.

vatter

Feb 25, 2016

Your service advisor, Chanel Elam, went out of her way to resolve all issues and I very much appreciated her help. Thank you for you help, Chanel.

dralston2397

Feb 24, 2016

Call and talk to one service representative the next service representatie knows nothing about the visit. Tell them that the truck overheated and I had to add one gallon of antifreeze. I was told something else made it overheat. All this after spending over $2,000 to have heat put in my truck. Could I have a new furnace put my house for that money.

BENNETTGOBUCKS

Feb 23, 2016

Good and fast service. I called for an oil change. I also mentioned that my tire light was on. They were done with everything in a short period of time. Oil changed and tire problem solved.

ridge0

Feb 23, 2016

I went in for an oil change through the express lane it didn't even take an hour and I was on my way. I will buy anther Jeep at this dealer ship.

andrewroy123

Feb 22, 2016

I was told it would take 90 minutes, and they were right ( there were at least 10 vehicles ahead of me ) I enjoyed a cup of coffee and the TV.

CMORRISON

Feb 15, 2016

Working with Salesman, Jordon, made my car buying experience at Kings Auto Mall pleasurable. He was knowledgeable of the vehicle I purchased and walked me through each feature. I really enjoyed working with him and would recommend to all friends and family. Leisa was very thorough in reviewing the financial piece of the transaction. I enjoyed her sense of humor.

trueblazze

Feb 15, 2016

I have been doing business with King's Dodge since 2005, and they always see that my problem is taken care of and see that when I leave I'm happy. I recommend King's Dodge to all of my friends

davewelsh

Feb 12, 2016

The entire experience was professional. I was waited on immediately upon arriving. All service personnel were pleasant and informed. The repair was completed promptly and I was escorted to where my car was parked. I asked several questions about my vehicle while I was waiting, and I was given their full attention to answer my inquiries.

lkeversole

Feb 12, 2016

My wife was looking at a 2016 Jeep Grand Cherokee and we decided to return to Kings based on the previous experience we had when we purchased my 2014 Jeep Wrangler Dragon. Our salesman delivered superior customer service and made us feel like we were the only customer in the dealership. I would highly recommend Kings

EDMONDSONFURN

Feb 11, 2016

Took a while to repair but also took car of other call backs. Thanks I live a while away.Also informed me of another recall, of which will repair on next oil change

Ken K

Feb 11, 2016

Was looking for a Durango and had to search a wide area from home. Got a good deal through phone contact only. Finalized the agreed price out-the-door then traveled over 150 miles to pick up the Durango. Sales person and finance person were easy to work with on the pick up.

dreilly34

Feb 10, 2016

great service and Gary whom i worked with was very helpful! he was helpful on finding the right coverage and what i could due under my warranty

Jane Doe

Feb 10, 2016

I bought a used Jeep and had an amazing salesman and good purchasing experience. I was able to purchase a warranty and had a good experience with the finance department. Then when I left I had about 24 hours before the brakes started squeaking... loudly. If they weren't sprayed with WD40 then I happened to just be really unlucky. Within a week the gas cap notification came on, the check engine light was next, and now gas sprays out when I try to pump gas. I called the service department and was passed from person to person, only to find out that they "weren't sure" what I would pay for a diagnostic test if none of the issues were covered under my warranty. Seemed like a simple enough question to me. All of their employees should be trained in the basic cost of things like diagnostic tests.

jrhgolf

Feb 9, 2016

Came in without an appointment to have the tires inflated to correct pressure. While I was therethe service department did the windshield wiper safety recall along with some additional softwareupdates that I was not aware needed done. I was very happy with the service.

JWDUNCANSON

Feb 9, 2016

I was treated well from start to finish. The Service advisor was courteous. I always have a good experience here. I would recommend them to anyone needing service.

rturner223

Feb 9, 2016

I now have purchased several vehicles from Kings Dodge since 2005. Sales technicians as well as service personnel have always been prompt, Knowledgeable, courteous, and friendly. The after-the-sale experience has been second to none at both King's Dodge and King's Kia.

SLefler

Feb 9, 2016

I had been looking for a new car for myself for quite a while. I stumbled upon Kings Chrysler by just searching my options. They had the exact car I wanted. I contacted the dealer via their webpage and received replies in a very timely fashion.I started working with salesman, Rich Zielke and we came to a very fast deal. We even did the financing before I left the comfort of my own house!I live in the Louisville, KY area. On Monday, my wife and I tried making the trip to Kings but had to turn back due to snow and Kings agreed to hold the car for me. On Tuesday, while the weather was still snowy, we made it. We test drove the 300, let Rich know this was the car we wanted and we were in an out of the dealership in a little over an hour.I worked with a great lady in the financing/signing the sale papers department, Leisa.Both she and Rich were great to work with and very accommodating.This was the perfect car buying experience! We will be back!

tcustomer

Feb 9, 2016

Overall, my experience with this service and my others at this dealership/service center have been good ones. The work has always been done completely and in a timely manner. I have noticed with this service and others when I have dealt with this service advisor that he is condescending and talks down to customers he is dealing with. It is not blatant, just subtle. I hear it in his tone, more than his words. I also witnessed this with him dealing with other customers during my last visit... not just me. I don't think it's an intimidation thing with a women in a largely male industry, but rather the way this particular advisor treats customers. I usually try to go to someone else when I arrive, but most of the time the advisory comes out to greet me if they are not already busy with another customer. Just something subtle, but it would drive me to choose another service center if I didn't get free oil changes at this one.

BEACH4US6

Feb 8, 2016

I arrived during lunch one day and there was too long of a wait for the "Quick Service" so I decided to try first thing on Friday morning. I arrived at 7:06AM and there were several cars in front of me already waiting before they had opened up. The Service tech was very nice and informed me that it might be 1.5 hours wait since they had a few cars in front of mine- I was ok with that since I had already came there before and really needed the service this time. I walked into a clean waiting room with a TV to myself, fresh coffee made and was very please to know it took just over an hour and few minutes.I liked the checked list and agreed to has my wipers replaced at that time as well.

kelley_755

Feb 8, 2016

I have had professional service from all, from service manager, auto mechanic to receptionist. All pleasant to deal with, comfortable waiting area pleasant atmosphere. Enjoyable experience

oetjen.dc

Feb 8, 2016

Service was great and fast. I had my tires rotated at the same time. I spoke with the service tech about any needed PM and he pulled my records and let me know I'm good to go until 100k miles

micadogg

Feb 6, 2016

they are very fast, efficient, and get me in and out. Always very knowledgeable, I like my jeep dealership, thats all i have to say, but it will not let me submit it without 25 words, so now I'm just typing words for the xxxx of it

hamiltonfirstlady

Feb 5, 2016

As far as getting me in and out in a timely manner your service was good, but the person that waited on me was not friendly at all. He just seemed like he didn't want to be there or he was upset about something or he just didn't want to wait on me. Not sure, but he just came across to me as being very cold.

NAV3rick

Feb 5, 2016

I brought my 2014 RAM for an oil change, tire rotation, and remote start installization. Chanel my service advisor was outstanding as she receptive to my requirements, kept me in the loop during the day, and remained a bit after work to make sure I was good to go.

tylerkstanley

Feb 5, 2016

Was never pushed or prodded throughout the sale. Leonard just asked what I wanted and made sure he kept me toward my goal of a Challneger.

girardrm

Feb 1, 2016

My service experience went very smoothly. I appreciated the opportunity that the service person offered me to bundle some oil changes at a discount. A win-win for me and the dealership. They earned my business with quick service and I'll be back for my next oil change. Thanks!

MELC1978

Feb 1, 2016

Salesman was fine but wasn't very confident. When making the deal answered most of my questions or counter offers with excuses for why it couldnt be done or why he didnt know the answer. The manager and F and I person were in completely other buildings. With all offers and back and forth taking over two hours. Once a deal had been struck, I hadnt brought a check with me because I honestly wasn't planning on purchasing a car that day. I offered $500 as earnest money, was willing to sign the papers but wanted to return the next day with the down payment. We were a 40 min ride home from the dealer. Now approaching 3 and half hours there. He said that wasn't an option. We had to return with the money that night. After so many hours invested we agreed made the trip home and back, before leaving he wanted to know what time we would return, I told him best case an hour and a half. An hour and 45 mins later, he called my cell phone to make sure we were coming back. We were stuck in traffic 10 mins from the dealer. We get to the dealership, I sign the papers. Now he went from hurry up mode to no rush, sat us in the waiting area which was terrible for an hour and half. At that time we searched him out to see what the hold up.was, he assured us that the F and I person was just bombarded, there was only 1 person there that we could see. So we suggested that maybe he could take us to the car and go over some of the systems with us, he did, the car which was supposed to be washed and ready to go, looked like xxxx and when this was pointed out he's answer was that they did the same thing when he bought his car. Which seemed to be the answer he gave for everything. Finally an hour and 45 mins from the time we arrived we were seen by the F and I lady. That was going well for all of about 5 mins when I turned down all her add on's she became visibly frustrated, hands shaking, slamming papers and folders. Finally papers in front of me I was carefully checking the numbers and making sure everything was as it should be before I signed. A $40,000.00 purchase mught be old hat to them but it was my first. She questioned the time I was taking as if I was insulting her. Once paper was signed I handed over the $5,000.00 I had brought for a down payment. She took it and before we could finish the transaction anothet woman came into the office and asked for her deals fr the day. She stops what we are doing and gets up and hands her my money and then goes and grabs some folders off a filing cabinet, my Dad was standing in between the two ladies when the other women began to scold the F and I woman for something that had transpired the day before. When she then jokingly asked my Dad to take up for her, he reminded her that this was a business transaction we were in the middle of and as a customer he shouldn't be in that position to begin with. All and all it was just one fail after another. The lack of concern for the customer and the feeling that my purchase just wasn't important to them. I love my new Dodge but I would not buy from King's again. And I would not send anyone to buy from them.

Scotty033173

Feb 1, 2016

We stopped in for an oil change on my wife's 2013 Dodge Grand Caravan (also purchased at Kings Dodge) and ended up buying a 2016 Dodge Ram from Leonard Harris (also sold us the Grand Caravan). He was extremely helpful in selecting the right truck, with the right loan that would fit our budget. We couldn't be happier.Also, the service department saw that we were there purchasing another vehicle, and even though the Oil Express Lane was closed, they still went and got our van and did the oil change on it while we were buying the new truck. I ALWAYS recommend Kings Dodge and Leonard Harris to anyone looking to purchase a vehicle.

isfort

Jan 30, 2016

Great experience with the entire team... Jeff, Rich and Ron were all excellent to work with and I look forward to working with them in the future.

jb1234

Jan 28, 2016

After searching for a Jeep Wrangler Unlimited Sahara trim I was told that I could not get the options that I wanted by a salesman at Jeff Wyler Eastgate. I traveled to Kings and was told the opposite. The salesman at Kings was knowledgeable, friendly, low pressure and helpful. He searched the area and almost found exactly what I was looking for in Kentucky, but we ended up placing an order for a custom Jeep. The order was built quickly and Rich (sales) kept me informed throughout the build. Delivery was on time with the initial estimates and the delivery process went smoothly until finance. The finance/insurance salesman was difficult and pushy. He attempted a "hard sell" on extended warranty without stating the "standard" warranty terms first and seemed unwilling to move along quickly even though he was aware that I had been waiting for more than an hour and had my wife and kids waiting on me before dinner. After more than 30 minutes of effectively saying "no", I signed the papers for exactly what I expected in terms of financing and grabbed the keys and was on my way.Overall, I would give Rich a 5 star rating as a salesman. I view the finance experience akin to a trip to the dentist... a necessary evil... maybe they should offer Novocaine before that point?

Mickey C.

Jan 28, 2016

Problem initially appeared to be a slow leak in the left front tire, but after inspecting, testing and remounting the tire the problem persisted and the service team continued to check and recheck until they discovered a small crack in the pressure sensor housing. The sensor was replaced and I was back on the road.

savage.ray

Jan 28, 2016

Staff is always friendly ready and willingLounge is clean and neat as are the bathrooms As an aside, when service is required I go for Chanel who is quite capable and easy to deal with.

azbatspfeffer

Jan 27, 2016

They got me in right away and had me out in no time. I would recommend Kings dodge service to everyone. I will be back for my next serivice.

keith.keller

Jan 27, 2016

I had my Jeep towed in due to a transmission problem, Chanel helped me and was very friendly and the process was quick and efficient. When I called the next day to check the status I was direct to Greg Hail and got his voicemail. He did return my call to let me know that the vehicle was ready. I had a few questions about what was wrong and how it was corrected. He answered all of my questions but seemed to be in a rush and quick to get off of the phone. This is the second time i have had transmission issues with this vehicle so I am concerned about the quality of the car.

KLDOWNING

Jan 27, 2016

I had an awesome experience at Kings CJD! Everyone was so nice, and I didn't feel pressured to buy a vehicle like most dealerships do. Don was super amazing at helping me find the car I wanted at an amazing price! thank you all so much!

lenpetkun

Jan 20, 2016

Our prior review rated quality of work poor so this is a correction.The replaced lamp burned out in a few hours or less.Returning to the dealer, the problem was determined to be electrical & not the lamp.

JLWILLIE

Jan 19, 2016

Is a good stop. Marvin Martin and Greg Hale polite, professional and great to deal with on all matters of service. The dealership be honored to have them.

rcasey

Jan 19, 2016

Finished my oil change in the time quoted, and did a couple other things I requested. I appreciate that the staff is courteous and respects my time.

cshott0612

Jan 18, 2016

Kings Jeep was an awesome experience from the get go. No hassle and easy to deal with. Bought two automobiles from them at the same time and have enjoyed them ever since. The service department has been quick with the oil changes and extremely helpful in advice and care. Highly recommended.

rbailey1923

Jan 18, 2016

We leased our car from Jeff Wyler in Eastgate, but because we had a Dr appt. near Kings Island decided to bring it there. There is no Car Wash we were told. Also when we got the car back the floor want vacuumed. This isn't a huge deal but when you're talking about service it seems like a simple thing. It just makes you wonder what else they didn't do. So as I said in the subject it was nice but just okay.

Ross

Jan 18, 2016

I have been using this service center for my fleet vehicle for several years. Chanel has always been fantastic. She is friendly, understanding and responsive and makes the process easy. Her service is far and above what I have received from others (at the same and other centers).

teresawoesner

Jan 15, 2016

Purchased my jeep at Kings. An interior piece of trim needed to be replaced. My jeep was under warranty.I had them look at the issue when I came in for my free oil change. They ordered the part and I returned within two weeks to have it taken care of. I got in at my appointment time and out within 30 minutes. While I waited I enjoyed the free wifi. Everyone was very nice.

erik.waterkotte

Jan 14, 2016

Communication was fantastic. They called to keep informed of status and were more than accommodating in letting me come back the next day to avoid the traffic. Service was great and the car is fixed

mango522

Jan 13, 2016

Car was repaired properly Happy that they kept it inside until I could pick it up due to the snow and ice. They did the repair quickly and even offered me a ride home.

SA_SALLY

Jan 11, 2016

Technician took time to thoroughly check everything out and what was thought to be a major problem turned out to be a worn tire tread

terri.swearingen

Jan 11, 2016

The service department at Kings Dodge Jeep Chrysler is A-1. Everyone I come into contact is always courteous, knowledgable and eager to help. They are a great group of people.

davidjsheets

Jan 9, 2016

bought my first car from you 3 years ago, salesman is rich, very helpful in fulfilling what I needed and getting the job done, service center excellent in changing my oil every 6000 and identifying any issues my car may need, due to this excellent service and rich I have returned to buy another vehical this week and will continue to refer ...thanksdave sheets

springett

Jan 9, 2016

We had unexpected vehicle problems while traveling through Ohio during New Years Eve. Chanel was very helpful in getting us booked in and her quoted price was the invoice price. No surprises. We would highly recommend this dealership. This crew had us back on the road in record time. Thanks for the great service!

fishbbb38

Jan 7, 2016

Chanell was very pleasant on the phone and quoted correctly price on phone and cashier was very helpful and pleasant . Time will tell if service was correctly performed ! It was a nice experience and I would likel be able to say oil changes that were promised gets better in future !!!!! Thanks

jimlenhoff

Jan 7, 2016

Great service experience and Kings Jeep. All issues were resolved very efficiently. Chanel is the best. Friendly, knowledgable, and great to work with throughout the process.

MSEIFERT0

Jan 6, 2016

The service at this dealership is ALWAYS great.Staff goes overboard to be helpful corteous and efficient. They get the job done right and on time Angie usually is my service agent in is just superb!

dvlopr1

Jan 5, 2016

Had oil change and service on the vehicle and all went well. I have been a customer for a number of years and like the overall service I receive from both the sales department and the service department.

hstaudigel

Jan 4, 2016

When we called around for a quote on our car issue, we decided to stick with the Jeep dealership as they had the best quote. When we dropped the car off, the new quote was drastically different. We were originally told 4-5 hours labor, but actually it was 8-10 hours labor. This doubled our cost which in turn had us take away some of the work we were going to have done. We were extremely disappointed to not get all of our work done, and the fact that the work cost twice as much as it was supposed to cost. We were unable to go elsewhere as we scheduled during a time that we could be without the car. The company was not apologetic enough or offered to help with the cost. I am left with a car that still needs to be fixed but I am unable to afford it due to the double cost of the original fix. I feel as if they should have at least met us half way since they were responsible for the misquote. This was not done. My car still beeps at me all day long and it will not be fixed. The original quote would have allowed for the repair but their mistake is my loss.

KALYCROWELL

Jan 4, 2016

I had really great service and I was treated like family. I wasn't treated any different for buying a used car. I received friendly service through out my whole visit.

mstotz

Jan 3, 2016

See above , great service !!! Scott was very knowledgeable , and professional , and John did the Oil Change in a very efficient and complete manner !!!! Keep up the good work !!!!

teresawoesner

Jan 1, 2016

Took my Jeep for my free oil change. Took less than an hour. While I was there they were able to order a part for my interior that was under warranty. Everyone was very courteous.

carolyn.stulz

Dec 31, 2015

Time for an oil change, had a part on the side mirror missing & issue with 2 USB ports. Dealt with all issues and kept me well informed. Everyone we have ever worked with has been FANTASTIC! From Leonard Harris - have purchased all 3 of our vehicles from, to the service team (Marvin is GREAT), to the shuttle drivers (Roy is such a joy) - this is why we will not shop & buy from anywhere else.

PENNINMD

Dec 31, 2015

It was a great experience in buying my new Jeep Grand Cherokee. We are very pleased with the new SUV. We had excellent customer service from the salesman and business manager. They went the extra mile with all our questions and we were treated very well.

victor.simha

Dec 31, 2015

You guys always take great care to provide outstanding service. Yesterday I got in before the holiday rush. Was in an out in a short time. I need brakes but you are about $150 more then my local shop.

Denny McFadden

Dec 30, 2015

I took my 2013 Jeep Patriot in for its 60,000 check-up on 12/29/15. Service department processed me through very quickly and professionally, then provided me shuttle transportation first to a local restaurant for breakfast, then home while waiting for my car to be serviced. The work on my Jeep was finished earlier than expected and I was offered another free shuttle to pick up my car. When I drove home that afternoon, it was very apparent that my car's performance was greatly improved. Seemed like brand new car again!!!I definitely recommend King's Jeep for the purchase of a new or used vehicle, and for service for as long as you own your Jeep.

chuck

Dec 27, 2015

Both sales and financing were respected of my time and as a dad with busy schedules I approciate thatFinancing was also quite helpful and we ended up with a great rateIt was nice to shop for several visits without being rushed to purchase unlike my experience with many other dealerships

g6161

Dec 24, 2015

Everything was going ok until I was told I had a leaking water pump.The service women showed me a piece of paper with the price of the jobwhich I thought was the total price. After the job was done I was given a billthat was much higher. She explained that the original price did not includelabor only the rice of the pump. On the good side I was happy with the work and time it took to complete both jobs.

pottsas

Dec 24, 2015

I got in and out quickly during a busy day without an appointment. Everything was very smooth. I love the free oil changes. These guys are great.

BB.KOCH

Dec 23, 2015

Good service, quick & thorough. This review takes too much time. You need to make it abquick multiple choice. I dont remember name of service person I worked with but he was very accimodating

lifelady51

Dec 23, 2015

Nice to have this service available. Have had a great experience each time. Had a bit of a wait but also had easy access to the adjoining mall. Perfect set up!

pjollis

Dec 23, 2015

Brought in our vehicle for an oil/filter change and to rotate the tires. Both were taken care of quickly and efficiently. Greg Hale was very polite and asked all the right questions.

dave.gilday

Dec 21, 2015

Angie Vencill is the best. I don't think I've ever had a better maintenance experience at a dealer, ever.I own a 2010 Town and Country that I bought in Pa. The transmission started making a funny noise, sounded like the planetary gear, $3,000 fix. The car was out of it's 60month/100,000 mile warranty, it only had 51,000 miles, but it was 66 months. I called Chrysler customer service, not a good experience. They said take it to a dealer, pay for diagnostic, and they would talk to the dealer to see if they would help me with the repair bill. But not likely since past 60 months. What kind of transmission only lasts 51,000 miles?So I called Kings, got Angie. She said bring it right in, and thought I might get some relief on the bill.They fixed it, replaced parts for free, and I only paid $250.00 for labor. Drives like new. I didn't buy there and never had it serviced there. But they did the right thing. I will be back.

dburkhammer

Dec 21, 2015

It was a great shopping experience. I have purchased vehicles there before and plan to continue to do so. The service is also a huge selling point.

Jr

Dec 21, 2015

dealership was completely unreasonable. Suv had a defect (brand new). Took suv to be worked on Saturday morning the weekend before Christmas. Rep was unable to give us a definite time for pickup so they gave us a loaner. They fixed the car the same day which we were grateful for but expected us to drive back across town same day to drop loaner off or we would be charged. ( my mistake that the car this dealership sold me had a defect, why should client be inconvenienced?) I called Chrysler and they said that it was ridiculous as well but wanted me to fill out paperwork for refund. Didn't feel like having to complete paperwork the weekend before Christmas with parties and family obligations. I offered to bring loaner back Monday morning before dealership opened.Clients should never be inconvenienced especially when the dealership is at fault. Will never buy from this dealership again or refer future clients. Was also potentially looking at another suv for myself.

kmcneal0

Dec 21, 2015

felt I was taking for an additional 105 when I was told my bolts on my soft top were rusted and it would be an additional hour worth of work.well the bolts turned out to be screws (were left on my rear tail light) an extra hour was only an additional 30Mins but I was still charge the extra money.

mthatch

Dec 21, 2015

Went to the Express Lanes for an oil change with out an appointment. I was met immediately and told my car would be ready in no more than 2 hours. Actually, it ready before then. No pressure to do extra work. Complimentary coffee! Very clean facilities.

dar_jason_josh

Dec 18, 2015

I came in around 11:30 and was out before noon! Very efficient and friendly service. They took care of all my car's needs. Free oil changes are awesome!

Eric Swartz

Dec 18, 2015

After an initial test drive and trade appraisal, we came to terms over email and phone. Once the deal was done we brought our trade in, signed the paperwork and all was done. The only issue I had (reason for a 4) was the Lifetime Max Coverage Warranty was offered as we were signing the paperwork... and we were asked to make the decision right then and there for fear of losing the discount we were offered. After some discussion, the dealer agreed to let us sleep on it.

susiembob1

Dec 18, 2015

Great!! No appointment needed . Went in on 12/17/15 at 11:00am. Was fast and easy. Wait time about 25 Minutes . Oh , and it was free because my husband bought the car at the dealer.

tleroyg

Dec 18, 2015

Recall part was available when promised and as expected. Install time was estimated to be about 45 minutes and the estimate was met. It was a quick in and out. Happy customer!!

todd.baugus

Dec 18, 2015

I always enjoy my experience whenever I have to bring my vehicle for routine maintenance. Everybody is helpful and explains any issues that come up.

claytonbridges22

Dec 17, 2015

Great experience...dealt with many other dealers but none compare to these guys...if they don't have what you want they'll get it...great staff and great deals!!!!!!

GNFA277

Dec 17, 2015

Excellent Service. Had to have alignment and tire rotation done. Chanel provided excellent update on progress. She is my "Go to..." person whenever I need to schedule service.

sweetz07

Dec 14, 2015

I was quoted an hour, I was out in less time for my oil change and tire rotation. Very good, very quicl. Didn't try to upsell.

wjfritts

Dec 14, 2015

Called about a recall on my ignition and was told by Angie to bring it right in. When I arrived, I was immediately greeted and put into the system. Craig took care of my case and had the ignition changed out pretty quickly. I had to come back a couple days later because of a short in the ignition. I again was quickly taken care of and had it returned faster than expected. Each time, Craig was very courteous and professional. He really made sure that I was satisfied before I left. I was very satisfied with everybody.

NICK_FRANCES

Dec 11, 2015

Service was completed professionally and in exactly the time period which was stated when I arrived. Waiting room was clean and comfortable. Overall my experience was extremely satisfactory.

hooblermike

Dec 10, 2015

Was very happy with the service. The new FOB was correctly programmed and done in a timely manner. I had a 2:00 appointment and was gone by 3:30.

vshirley

Dec 9, 2015

I was greeted with courtesy and promptly attended by the serviceman. My automobile service requirements were met in a pleasingly short time, and I was on my. Great service all around by all persons involved.

stancuster

Dec 7, 2015

Went there for service everything was great . The people working there are friendly and very knowledgeable about the cars they sell. I have bought 4 cars from them.

vlretherford

Dec 6, 2015

They did forget to reset the time for oil change button. That sound and looking at the message center is very aggravating. Other than that things seem to be good.

dougiefresh000

Dec 4, 2015

I only gave 2 stars because I was told I was getting 4 new GOODYEAR tires but when I went to pick up vehicle there was FIRESTONE tires on it instead....not cool. I also needed something done to my air filter, either a new one or cleaning the existing one, and I was told that I had to clean it myself...also not cool. Finally I told them to check my battery and alternator because of my stereo system and was told everything was fine. when I picked up vehicle my jeep needed to be jumped started. The good is that my jeep is running good except for the coolant light keeps coming on and was told it is probably due to my alarm system?

justin.a.potter

Dec 3, 2015

Look for Calvin, as he is straight-forward, honest and very helpful. Ron, in Finance, is a tad pushy, but very knowledgeable and accommodating. The overall experience was great and I recommend this dealership.

dcolpi

Dec 2, 2015

I have been to a few Dodge dealerships across a number of states, and King's Dodge has always done a great job with my car. I bought it from them, have had it serviced there with only two exceptions when my car had some warranty work done while out of state, and plan to continue to use this establishment in the foreseeable future.

KINGPABLE

Dec 2, 2015

I HATE buying cars. However my recent experience with the Kings Dodge dealership was an unexpected pleasure. Working with Chad Johnson and Brandon Cohen couldn't have been any easier.Saw the car online, negotiated the deal with Chad, test drove the car and bought it! The personnel at Kings Dodge were friendly, professional and willing to work with me. Overall I would recommend this dealership to anyone who hates pushy car salesman and dealerships. I will return to Kings Dodge and tell my friends about them. Thanks Kings Dodge for all your hard work in getting me into the Chevy Malibu, I love it!!!!

J_ROSE

Dec 1, 2015

Came in for oil change, tire rotation. Was accomplished with expected service, information of other pending recommendations, and reasonable speed.(asI have grown to expect)

KRCHAMBERLIN

Dec 1, 2015

Very friendly staff, eager to help. We had a very pleasant experience with Gary and Brandom both. I would definitely recommend this dealership to friends and family.

samanthasterrett1976

Dec 1, 2015

The reason I gave the dealership a poor rating is because they did not fix my Jeep. I took my Jeep in for break issues. I let them know exactly what my Jeep's breaks were doing. I also asked them to adjust my emergency break. I was called and told my Jeep was finished. I asked what they found out with my break pedal. They told me the service tech did not find anything wrong with my Jeep and my emergency break was fine as well. I have been around cars all my life. I know when something is wrong with my car. If my Jeep was not under the manufacturer warranty we would do the work ourselves. I also did not like how the service man talked down to me. Just because I'm a women does not mean I don't know anything about cars.

tgross0

Dec 1, 2015

I drove the Jeep off the lot with the Parking light lit on the dash. I forgot my garage door opener in my vehicle causing me to make another trip to the dealership, a 30 minute drive for me. Derek was very nice and brought the garage door opener to me while I was in my car. I ask him why the light was lit and he said he did not know. After talking to my Dad, he said he should have known the light lit means it needs serviced. Sure enough, now Parking Brake needs service message is displaying on my screen. The Jeep should have been serviced before I drove it off the lot and wasn't. I called Derek to inform him what the light meant and he more or less said you will need to bring it in for service. No apology. I work during the week and bringing my vehicle there during the week is a big inconvenience. I made an appointment to visit Jeep/Voss dealership in Centerville on Monday since they are close to my work location. Love the vehicle but I am concerned something is wrong with the parking brake. Please train the sales person so he knows for future customers. Also, he did not explain what all the buttons operate, the locking system or radio perks etc. .. Derek is very nice but he should not have sold the car with a service alert on it.

andrews7713

Nov 27, 2015

i doubt that I will returning to your dealership without looking around first, no offense. my reasons are this:1. while I work in blue ash and you are 2 miles closer to any other jeep dealership, the traffic and congestion around exit 19 and the automall is just a little more than I care to deal with. while it's convenient for many who live north of 275, for me... not my cup of tea.2. while you can't control location you can control dirty hands getting some sort of fluid (I'm assuming oil) on my outside door handle, inside door, parking brake, shift nob and steering wheel. it was bad. thankfully I had a towel in my center console to wipe off my hands and vehicle. while your waiting room was nice, the people were professional, and my car came back quick from it's oil change I'm probably going to look at other dealerships before I decide where I will be regularly taking my jeep that I purchased up in Columbus. on a final note, I thought I had purchased a maintenance plan but we never told why my oil change wasn't covered. it's only $40 so I really could care less but I would have enjoyed an explanation. perhaps i'll get one elsewhere next time.regards,michael

Moody Blues Bud

Nov 27, 2015

I have bought many cars from this dealership and they will work with you.They even found me a rebate that we didn't know about when the papers were signed.The called me the next day and had me come in to re-sign the papers with the rebate applied.And it was worth it.

batchelderdana

Nov 26, 2015

Scott Maddy: Thanks again for a great service visit at Kings C J D on getting my oil changed on the 012 Fiat Pop. This was my first visit for service and will be back.

fleckrad

Nov 26, 2015

Took the minivan in for an oil change and tire rotation. Was told there were only two cars ahead in the "express" service. Spent a total of 3 hours at the dealership. What a waste of time. Not likely to buy here again unless they improve the service.

fisherman_crappie

Nov 22, 2015

treated very nice explained to her about why to go more than 3,000 miles for oil change so she could understand she will return for all up coming problems thank you.

janie.law

Nov 22, 2015

I want to give all the service people that worked on my car a five star rating. I have talked or seen them all and they are all nice and efficient people.

ladylane8858

Nov 22, 2015

I pulled up to service center and I couldn't even tell you who helped me, he didn't introduce himself, wasn't rude but wasn't friendly. The tv was in some awful channel that was boring the xxxx out of the customers, when I was done the other guy at the desk who also didn't introduce himself didn't go over my of what was done, didn't check my tires, brakes literally just did an oil change and rushed me out. I wasn't happy. Check your schedule to see who worked Saturday 10/31/15 about 10:30-11am

Barracuda

Nov 21, 2015

I went in looking for a certain Durango. Jim Ford Smith worked with me to get the vehicle I wanted from another local dealership. The whole process from the trade in to the delivery of the Durango was smooth and simple. Brandon in finance was fast and courteous. He answered all our questions and did a good job of explaining extended waranties and financing terms. We had a very good experience.

hinklekm

Nov 20, 2015

Fast, courteous, highly efficient, What else could you ask for? I've had nothing but positive experiences since buying my wrangler tuna half years ago .

Ron123

Nov 20, 2015

Mark Pitman cares about customers and helps them if there is a problem. Chanel Elam is a great service manager who really follows up on issues

rturner223

Nov 20, 2015

Kings Dodge offers nothing but the best sales and service. Service after the sale is second to none. Kudos to Craig in service at Kings Didge. Ray Turner

elaine402

Nov 19, 2015

I purchased a 2013 Avenger from KDCJ in July 2013. (10 miles) July 2015 I started having problems. (18,466 miles) The check engine light came on. The code it read was P0300. Random multiple misfires. The next several months it was in the service dept 4 times for the same problem. During this time the computer was updated, then replaced, the 6th cylinder was losing pressure, the head and gaskets were replaced. The powertrain control module and crankshaft modules were replaced. After the 4th time I decided to file arbitration with NCDS. I lost. Dodge's main point was the vehicle gets me from point A to point B without breaking down/leaving me stranded. 1 week after arbitration was settled I had to take it in again for the same issue. I forgot to mention the fan blower motor needed to be replaced. (20,000 miles). It went out Labor Day weekend--great time to not have the air working in the car. Last week I decided I had enough and was trading it in. I purchased a 2016 Journey. If this one gives me any trouble I am done with Dodge for life. I would like to say during my ordeal Mark Pittman was wonderful to work with. If it wasn't for him, I would have taken my business someplace else.

leelou7861

Nov 19, 2015

Upon arrival at the dealership we had to find a sales person. Rob Haas stepped up to help us and worked hard to get us where we needed to be. He was patient and answered all of our questions. We had not contact with anyone except Rob. We did get our financing outside the dealership so the services of Ron Choudhury were not required. However we were required to sit with him for 45 minutes to listen to the options about extended warranty etc. At this point, after being in the dealership for 7 hours working on the right vehicle, the right price, the right financing, etc I was not necessarily in the mood for more information. However, we left and were happy with the overall experience.

rlhostetter

Nov 18, 2015

Took car in for oil change sat nov 14 asked while changing oil check for oil leaks. Said filter might be leaking cleaned off bla,bla bla. Set up app for Tues Nov 17 for oil leak found no leak. On invoice mech said ( clean off oil from LOF 100 miles ago) . No leak but had to clean off oil WOW

Jeep

Nov 17, 2015

Quick and friendly, excellent service minimal wait time for a busy Saturday. Have been going here since 2010. They are always friendly and keep you informed.

BREWTOWNWI

Nov 16, 2015

I purchased my 2000 Dodge Ram at this dealership and I'm going on 119,000 strong. Great Service and care on my truck that I can't beleive I've had 15 years.Mike

funfarm32

Nov 16, 2015

My Dart ran terrible, it had been that way so long that I assumed it was typical of the model. When I got a message on the Heads Up Display to service the transmission, I was ready to trade the junker in! These guys ran some diagnostics after replacing a modulator and found issues with the PCB and reflashed the drives. WOW! This thing has never run so good! I love this car, I couldn't stay our of it all weekend. My wife wants me to drive the Ram to work and leave the Dart home for her. Thanks, guys, I feel like I got a new car!

karen.balcom

Nov 16, 2015

Quick service and very friendly business. I was visiting my daughter and my change oil light came on. Was give service like home. Thank you.

CNECAMP1984

Nov 13, 2015

Salesman was efficient, processing took 3.5 hours and the paperwork was taken care of by someone that clearly doesn't understand people's mood.

GLEN.FAULK

Nov 13, 2015

Excellent and expedient service. Initiated discussion around having recall work scheduled. Also performed bulb change out at a reasonable price and time frame. Pleased with recent service.

SandySandy

Nov 13, 2015

Stopped by to get my oil changed and used the fast lane. It was fast and easy. They take excellent care of my vehicle. Was done and gone in a jiffy.

Bearcat

Nov 12, 2015

Always quick and knowledgeable when explaining what job was done or what would be the recommended service one our Jeep require. Will continue to return!!

CURRANFAMILY98

Nov 11, 2015

I had an issue with my key FOB, key FOB was ordered and should be available in the next couple weeks for the team to replace and re-program. Marvin and the team are very good to me, and have taken care of me since my purchase.

melinda1002

Nov 11, 2015

Great service no pressure but had suggestions. Honest about the length of wait time for my oil change. Greeted me when I pulled up. Nice large waiting room.

AJK1029

Nov 9, 2015

I usually stay away from dealership repair due to high cost and I hadn't been to one in a long time. I consider myself more knowledgeable than the average car owner, but I'm always learning and some jobs I like to leave to the pros. My car had been stalling out and had a few people codes in the system (evaporated leak,ckp sensor). I came in and marvin was my first contact he was nice enough but seemed indifferent about the info I was telling him. I guess that's all I get to write?

MB2973

Nov 9, 2015

I was totally satisfied with the outcome of my purchase. Salesmen Calvin Veasly did an awesome job along sure my wife and got everything we needed.

bowling20

Nov 5, 2015

Chanel's service was top rate. She always has time to listen and explain everything to me. She is the best service person I have ever had the pleasure to deal with. I hope she's the person that helps me anytime I am there. Very kind and compassionate about my needs.

gmoster

Nov 5, 2015

The staff was outstanding! The quickly performed the oil change, air conditioner repair, and recall effort. This is the only place that I will take my van.

kevpal1

Nov 5, 2015

I bought my new jeep in Nov 14, I finally get the msg on my console this pat week. So I decided to drop in to Kings to see if I could quickly get my oil changed. As I pulled in to the garage I was met by a technician before I could even get out of my car. When I asked how long it would take I was informed that all the oil change bays were full but that I was next in line, he then asked me to sit in the lounge. the lounge was nothing spectacular but comfortable for the 20 mins to get the oil change done. I would use them again.

KLM

Nov 5, 2015

Jim Ford Smith worked with us to order exactly what we wanted... We were never pressured into taking another vehicle, even thought that meant the sales process spanning over several months. Jim kept us informed of the status of our vehicle once the order had been placed.... and the delivery process was very smooth. It was a great experience.

mgiesting

Nov 5, 2015

Needed an oil change and tire rotation and I was in and out in an hour!Called me when my car was done so I did not have to wait.

taiwan4577

Nov 5, 2015

On 10/31, I took my cherokee to Kings Jeep for an oil change. Wanted to get all the recalls done at the same time but was not able. The guy from service department told me to come back on Thursday to finish all recalls. My husband and I were asking him what time I should come for that appointment. He told me "anytime". Today (11/5 Thursday), I came for my "anytime appointment" and was told by the same person that I have no appointment and he has never seen me. Basically he was calling me a liar!!! If that is not bad enough, he proceeded to argue with me when I had been nothing but nice at first. He felt arguing was better instead of doing anything to fix the issue. Way to represent Jeep!! All I was looking for was a time to come back and get the needed work done. I guess that was too hard of a request. I even requested to see the camera footage at one point. Spoiler alert!! the footage showing the conversation was missing!! HOW CONVENIENT! I love my jeep but have been nothing but disappointed from the moment I have ordered my Jeep. The staff here have failed to satisfy the smallest need. My husband was planning on going to get a wrangler from them next year. I will not let my husband buy a stick of gum from this place at this point. Please take your hard earned money somewhere they value the money you spend and you customer experience!

bufferbig

Nov 4, 2015

Service wa great and everything was completed on time. Marvin is definitely one of the main reasons we keep coming back to have both of our Jeeps serviced.

wilcagle

Nov 4, 2015

SO FAR, SO GOOD! As with the experience at purchase, my first dealing with service at Kings Jeep was outstanding. Got in quickly for all the interior and exterior treatments, got my rental quickly and got on the way. Angie was tremendous and the car looks great.

dan.tucker

Nov 3, 2015

I came in for an oil change and was in and out in about 30 minutes. Very nice people and a clean comfortable customer lounge.

JIMSUNEE

Nov 3, 2015

The service employee always courteous and helpful. My van was repaired while I waited and seemed to be a good job.This sentence is here in order to meet 25 word requirement for the survey.

tim.ripley

Nov 3, 2015

Rich helped me find exactly what I wanted at the price I was willing to buy at. No nonsense, just straight forward service. The way it should be.

barbarapragar

Nov 2, 2015

Manager Mark Pittman went out of his way to please us as did our salesman Bryan Cammett. Brandon Cohen also was very helpful. I would recommend them to friends and family.

stelma.gerard

Nov 2, 2015

I arrived for an oil change during a busy time and it was finished 30 minutes earlier than anticipated. The employee who helped me was friendly.

TerieB

Nov 1, 2015

Pulled the car in..gave her the keys..talked for a moment about problem. I went to the lounge for awhile, seems like maybe 45 minutes, she came and gave me my keys and off I went! Everyone was very nice . EASY PEASY!

juneann1126

Oct 31, 2015

We had been looking for a good,dependable car for a few weeks and found a great car and a great deal at Kings Dodge Chrysler Jeep in Cincinnati,Ohio.the sales rep.Leonard and Leisa worked very quick to get us in our " new to us " car and on our way home.we are once again very pleased with our purchase and would/ will recommend Kings Dodge Chrysler Jeep to family and friends.Thank you again.

Scott Medley

Oct 31, 2015

Marvin and Chanel....Love them! Great attitudes, extremely friendly. Both go out of their way with scheduling to get me in when I need it. Very customer focused, makes the entire experience pleasant. They Represent Chrysler/Dodge extremely well, You should be lucky to have them. They are committed to the customer and the experience.

bubba1229

Oct 30, 2015

The service was great, very little waiting time. The reprogramming was done in a very timely manner and the Service Writer was very pleasant . Thank You.

ckuhlmann

Oct 29, 2015

I am very unhappy with the fact that I had to take my Jeep Grand Cherokee to the service department four times and spend over $1600 only to have the problem still existing. The initial diagnosis was not thorough.

trking.55

Oct 29, 2015

I submitted a request on the Internet. Bryan Cammett called me right away with a low pressure phone call. My wife and I drove up that evening, met Bryan and he was very helpful searching for a Jeep that best met my wife's requirements. The inventory in the Cincinnati area was surprisingly low, which made Bryan's job more difficult but we finally figured out they had one on their lot that was satisfactory. The process took longer than we had hoped but not longer than I expected. Bryan knew a lot about the Jeeps which was very helpful. We will return to Kings Chrysler Jeep when we have another Jeep, Dodge or Chrysler need. Thanks.

PHEADJEEPS

Oct 28, 2015

Service associates do not try any harder to help/explain than the minimum. They are too busy to be able to care about the service they are providing. If you are looking for a good feeling place, this is not it! But they will get the job done, it's just without a smile.

susanglynn

Oct 28, 2015

Marvin was excellent informing me how to get my car towed to the dealership, and took care of me immediately. Great customer service. Got me in and out.

StillaFordGirl

Oct 27, 2015

DO NOT BUY FROM THIS DEALER! I bought a 2006 Jeep Commander I went to a Jeep dealer to buy a Jeep because I expect a little more than just buying from any "used car lot" I bought the Jeep in February 2 mths the lights interior and exterior flash on and off without warning which makes it interesting when driving at night. The door handle one day I went to get out of the car and it cracked as if it had been broken and fixed before. The BEST and my Favorite was riding down the road and a guy yells hey stop something fell off your truck. The spare tire underneath falls off in the middle of the road thank GOD no one was behind me it's a full size ready to mount tire that if I had been on the expressway driving at a high speed this could have done serious maybe fatal damage. The cable was frayed. When I asked if they inspected it I was told they just HIT it and if its tight they don't have a need to inspect further! REALLY!!!! They wanted to charge me $370 to fix it and said they would offer ad 30% discount!!! I looked the part up it's $170 and takes about 30 mins to fix if that! The electrical I was told they couldn't find anything even though I have video of the lights doing it they said we would not be able to locate the issue unless it was doing it. LIE! My boyfriend's cousin has a tool and was able to tell that there is a short in the light wiring. I HATE MY JEEP! I TELL EVERYONE NOT TO BUY FROM THIS DEALER and I know it's not going to cause them any financial stress but if I can stop 1 person and they can stop 1 and so on then I'll be happy with that! The very least they could do since I've only had the truck for 8 months is offer to fix everything at their cost.

hhansel

Oct 26, 2015

I needed a oil and Filter change on my Wrangler plus tire rotation. I was promptly greeted and the check in was expedient. Service writer gave me an estimate of time which they beat. Have never had a bad experience at Kings.

LEHJR

Oct 23, 2015

I couldn't be more pleased with Rich Zielke in his efforts in negotiating the purchase of my new Jeep Wrangler Sahara. Of all the vehicles I've purchased in the past 40 yrs, this was by far, the most pleasurable experience in my doing so.

LINDA12114

Oct 23, 2015

Needed third row seat on CHRYSLER minivan repaired, oil changed & tires rotated. Had another appointment. Work was done quickly. Made my other appointment on time. Good job Chanel Elam & garage man!!

rwlasita

Oct 22, 2015

Had to get my 2013 Dodge RAM for 3 recalls and an oil change. Only had to wait a week vs a month with other dealers near me. The Customer Service crew there is outstanding, I was given a loaner, and everything was completed by early afternoon.

cpope1972

Oct 21, 2015

Very helpful. Went above and beyond to help us I would recommend this dealership to all my friends. Very nice and knowledgeable with all my questions.

jimpatagin

Oct 21, 2015

Chanel always does a great job ! service has always good and promped I have had Chanel take carf of me from my first vist to latest vist due to her kindess and will continue to work with HER.

kenjenrobbins

Oct 21, 2015

Great experience purchasing a used car at Kings. Will look there first when we have to buy another car. The car was just as described, over the phone, with Calvin. We were coming from No Ky and he personally checked the vehicle and described it before we drove over. It was spotless as described. When we picked it up, it was clean and shiny. My only complaint was Service didn't fill the gas up (1/4 tank) but Calvin will get us gas when we go back - not sure when we will get back yet though.

mallcrawler

Oct 21, 2015

Gary greeted me within minutes of stepping out of my car and onto the lot. Although I did not explicitly state what I was looking for, answering two questions led me straight to the car I picked out on the dealership's website before I made the trip to the dealership. Gary took it out for a test drive with me, and was personable in the car and during negotiations, refraining from pressuring me into buying the vehicle until we agreed on a fair price, at which point I got the "this offer only stands until tomorrow" closer. Some shoppers might be put off by the pressure to close the deal at that point, but I was happy to give Gary my business.Brandon was nice enough and worked to help me get the vehicle financed. His personality is quite a bit more colorful and flamboyant than my salesperson, but nice enough to work with nonetheless. He tried pretty hard to overcome my objections to finance add-ons like gap coverage and warranties, so I commend him for the effort, but it was a bit annoying.Overall, it was the best experience I had at a dealership out of the dozen or so I visited that week. Gary is incredibly personable and I was happy to let him earn the commission on my sale.

seradcliffe

Oct 21, 2015

Great service, Checked me in and discussed my car's needs. I was not sure about the tire rotation, so service tech found info. All done quickly and efficiently. Only place I take my Patriot for service!

Takentothecleaners

Oct 21, 2015

On line they said 05 explorer actually it was 04 so the reviews I looked up was on the wrong year. When I showed up to test drive the car they said someone else was there to buy the ford so keep test drive short. I ask about putting on lift so I could check Mr. Harris told me of 12 point check list and how they make sure of the quality of the used cars. The transmission was slipping immediately when I inquired about help having it fixed they gave me reason to believe that they would help after over 30 days of run around they said sounded like I could get fixed cheaper on my own. I have the paper work showing the car was there long enough that they knew of problems and that listed a different year so I wouldn't know of the existing transmission problems for this year explorer. They will sell a lemon and lie to make sure you don't cancel your payment.

wjwitte

Oct 21, 2015

In for my 3,000 FREE oil and filter change that came for FREE with my Jeep purchase. Multi point check covered EVERYTHING and I was informed that all is fine. Took about 1 hour and done. Cannot beat that for something that cost me Zero $. Keep up the great work!

brandon.hawk82

Oct 18, 2015

quick and free nothing better than that! pull up checked right in. sit in the lounge area fro at30 min. I get recommended updates/services needed.

PATTERSONJ2

Oct 16, 2015

Excellent "Hassle Free" Experience... As a first time car buyer, I thought that the staff was very friendly and helpful throughout the entire process. Would definitely recommend this dealership.

RICKLISI

Oct 16, 2015

Quick service with friendly, welcoming and cheerful attitude. No charge for oil change. Bought Chrysler here. One day will do it again! Always great service!

sdfritz359

Oct 16, 2015

Have been dealing with Kings CJD for several years for sales and service and they are great to work with. Thank you Chanel and Leonard.

brandy.marsh

Oct 15, 2015

Service was great start to finish. My only area of dissatisfaction was values placed on my trade ins, but negotiations worked out to get me the vehicle I wanted

Elaine Thompson

Oct 15, 2015

There are very few trucks like the one we purchased, but Gary Warman was able to find one and relocate it here. Service was awesome!

Kim

Oct 15, 2015

We have a sensor failure in a 2006 Jeep Commander. This is a known problem with this model. We replaced the sensor and within 5 days it failed again. Now we are looking at replacing a computer in the vehicle for an additional $3,000.00 on top of the already $800.00 I've paid. We bring the Jeep in regularly for service and this is just too much. No one is willing/able to check the electric they simply want the big dollar items and as a result have lost my business. We purchased a Ford F150 Platinum on 10/14/2015 rather than continue with Jeep.

ohiobuckeyesred

Oct 15, 2015

Great staff and customer satisfaction at its best..thank you Chanel for all that you did! I was very satisfied and glad to know about the importance of your customer's concerns matter.

Pharm.tech

Oct 15, 2015

Rich our sales guy was awesome! The experience was quick and painless. Granted I didn't finance but everyone involved in the purchase/sale of the vehicle I purchased was overly nice. Would definitely go back!!

CHARLESEJUANITA

Oct 14, 2015

Very Friendly Salesman, JP Parris was helpful with what I was looking for, without a lot of pressure tactics. Considerate with my financial needs and offered different options for me to choose from.I live approximately 4 hours away and he conveniently made delivery of the vehicle easier for me to pick-up.

rewardandassoc

Oct 14, 2015

Had two separate issues in servicing our Jeep Cherokee, Scott took care of our oil change, also helped in programming my Wife's cell phone. Chanel took care of a recall issue, I had no idea the part was in replaced it no questions asked.Thank you,Joe Ward

buccaneergg

Oct 13, 2015

Took my care in for regular oil, filter and lube. All questions answered, safety check done, and out within 40 minutes. great service, no BS.

charity

Oct 12, 2015

Following a bad experience at Kerry Nissan in Florence, we are able to compare that experience and appreciate the professional enthusiasm and straightforward approach we received and even though I know that the salesman are supposed to be nice to their customers, I am glad we worked with Jordan and wish him the best in everything his future may hold.

chrisnicki99

Oct 12, 2015

Angie was AWESOME! Even updating me through out the process what was going on, and what to expect as far as timewise. I appreciate the updates.

elsberndy

Oct 12, 2015

What an awesome experience. My transmission went out and I was leaving for vacation the next day. You guys provided me with a rental that was newer than my van. This was so helpful!

engines4u2

Oct 12, 2015

Bought Jeep from Kings and they were pleasant and easy to deal with. Just had my first oil change all went quick and easy. Gotta love lifetime oil change

hjvallier

Oct 12, 2015

I felt that the service provided by Scott Maddy was very personalized and clearly focused on me. Not only was the service fast and responsive, he also called out a service contract opportunity that saved me money over time.

HAYSFAM

Oct 11, 2015

Chanel did a great job keeping me from losing my xxxx. Same problem kept occurring again and again. Finally got it fixed for now. Thanks Chanel.

rlibbin71

Oct 11, 2015

Service took much longer than promised. And problem is still not fixed. After being told the new part would be in within a few days, it has been almost a week and I have not received a call to bring the vehicle in to complete the service.

gyoung9

Oct 10, 2015

Kings Dodge Chrysler Jeep is the place to go. From top management (the Owner) down to the service department, sales and finance it 's the place to go. The care and responsiveness of this dealership is far from approach and the watch for all details from ordering and receiving our new Ram 2016 2500 was perfect! Gary & Barbara Young

benharrison335

Oct 8, 2015

I have had negative experiences with kings jeep dodge ever since I owned a Dodge Ram. Recently I bought a 2015 Jeep Wrangler (less than a year just hit 10k miles). When I went in for my oil change and 5 tire rotation, I was told there would be a loaner car waiting on me. It wasn't. I waited over 20 minutes. I had to leave and drop my jeep off about an hour later. I asked if this would delay the time I could pick it up. They said no. I didn't leave until 1 1/2 hours after they said it would be done. I mentioned 3 times on the phone, and 2 in person I wanted a 5 tire rotation. Yes sir. When I got it back, the spare wasn't even touched. I went somewhere else for a rotation and my alignment was off. For a less than a year old vehicle it shouldn't be. Asked if it was covered under warranty. They said "no." Contacted another jeep dealer and they said 12 months or 12k miles it is. Lost all faith in kings jeep service center. The salesman (who no longer works there, and the finance lady I dealt with were/are OUTSTANDING! (Leisa Suedbeck).

WEASANN1

Oct 8, 2015

Mr. Leonard Harris was very knowledgeable which made the transaction go smoothly, He explained the whole process in detail where I could understand, and even answer questions that I did not know I even had, From this experience I would not want to go to another dealership. The only other thing I could say is it took my breath away, My personal rating if it was 1-10 would be a 10

123

Oct 7, 2015

I had a recall on my 2014 Jeep Grand Cherokee. Chanel was able to complete the work in a half hour which was much quicker than I expected. She has handled other issues with my Jeep to my satisfaction also. Thanks for the quick attention !!

danielleschiller

Oct 7, 2015

Bryan was awesome to work with! Made the car buying experience easy! I really felt I got the best possible pricing on the car I was interested.

gsteiny

Oct 7, 2015

i was very happy with the service it was done on time and the warranty was honored. I hope the new part performs as well as your staff

leigh.fox

Oct 7, 2015

rich was great to work with, the experience was quick and easy. did not feel pressured. found the car I like, and I was in and out within 45 minutes.

Tina Chaney

Oct 7, 2015

This is the second time I have purchased a new car. This experience is by far the best yet. I called before I traveled 1 hour and 20 minutes away to make sure the car was in their inventory. Gary was wonderful. He didn't treat me different or stupid because I am a woman. Gary answered all my questions over the phone without hesitation. I got to the dealership the car was sitting there ready for a test drive. During negations he was very knowledgeable and wanted the business for sure. He got the deal done for me with both of us compromising. Leisa is the bomb. I was so worried about the financing but she assured me things would be fine. She was right. Her experience and customer service is off the charts. I didn't have to do a thing but enjoy my new car. My loan, insurance, tags, and return appointment was taken care of. Literally, I had to do nothing. She was perfect.Both Gary and Leisa were such a pleasure to work with. Neither were pushy and both knew what they were talking about. Most of all, treated me with the utmost respect. I would definitely make the drive again and recommend that you too make the trip!Thanks for a wonderful experience,Tina Chaney

timmyman39

Oct 6, 2015

Purchased a new 2014 Jeep Patriot in December 2013 from Leonard Harris. Although I did have fuss to get what I wanted for trade in , all and all it was a very easy experience and Leonard did great. So far been back for 3 oil changes and tire rotation and no problems. Very quick and clean

hpsdcs

Oct 5, 2015

I recently bought a 2013 Chrysler 200 Certified Used Car and was waiting for a second key. They were on backorder for a long time and when it finally came in I set up an appointment to have it programed and cut. Marvin not only took care of the key but noticed another service was due on the car and took care of that at the same time. Great service!!!

kylevet

Oct 5, 2015

the area you wait is very disappointing...dirty, no free anything to drink or munch on....seems small but I dread service calls thereSLOW on paperwork...but I LOVED my sales rep leaonard ....or I would not have bought the jeep nor would I come back

starseon77

Oct 5, 2015

I needed a tire sensor and a new door handle. Angie Vencill was awesome! She worked with me, kept me informed, and went out of her way to satisfy me. HOWEVER, it took 2 days to fix the door handle AND once it was fixed......it almost fell off when my husband tried to get out of the car because the handle wasn't screwed in properly! We had to take it back (extra trip) to get this fixed! There is no way this should have happened! This is their JOB! They need to do it properly and with excellence .......OR why go to the dealer to begin with!!!!!!! By the way - Chanel Elam is worthless!!! Angie handled everything!

ALEXNEWSTED11

Oct 2, 2015

Happy to have Marvin Martin back at work. He always takes care of me and is great with customer service and makes sure I'm leaving with my jeep like if it was a brand new car.

ALLMYERJL

Oct 1, 2015

I was told that I would have 3 months of free sirius radio, however sirius radio wasn't even available on my car, not could it be installed. Needless to say, they have not made many attempt to accommodate me or rectify the situation.My touchscreen radio/air control went out after a week of having the car. It took another entire week before they could get me in to fix it. Very frustrated about not being able to change air.

SandySandy

Oct 1, 2015

So easy to do business with this dealership. Called and told them I was coming the next day. Got there and got in right away. Sat in the comfortable seating and read a bit then was informed my vehicle was ready. Fast efficient courteous service. Highly recommend them.

wayneslife2007

Oct 1, 2015

Had a tail light problem that was unknown to me - I have been going to Kings Dodge for over 20 years and they never stop surprising me with what they do - finding out what was wrong with my trail lighting was - an easy to fix problem they are ordering a new part to replace the light bar on the rear trunk lid aka bonnet in england - No cost to me Thank G -

DAVE6

Sep 29, 2015

Everything went smooth (as usual) with the oil change. You can't beat their 5 oil change special for about $80. I'll be back in 3000 miles.

powellkautz

Sep 29, 2015

I had a very pleasant experience at Kings Dodge. Excellent customer service combined with a friendly and knowledgeable service staff made my visit worth repeating in the future.

Big Mac Flyer

Sep 26, 2015

My wife and I were searching for a used car for our 16 year old daughter. Our budget was $ 4500 to $6000, On a rainy Saturday, we found ourselves at King's Auto Mall slowly driving up and down rows of cars with not much inventory in our price range. We found a 2003 Acura TL on Kings Dodge Chrysler Jeep which was recently reduced to $ 5500. As we were parking the car to go to request a test drive, we saw a beautiful 2006 BMW 330i marked down from $ 10,500 to $ 8460. We went in and met Sherry who was an excellent salesperson. We drove the BMW first just around the block and then drove the Acura for a long spin on the highway. Common sense said we should go with the Acura but we decided that the BMW was such a great find that we would start the negotiation. Googling the Kelley Blue Book on the phone, we saw the value at $10,900. I knew Kings DCJ would not move much because they had reduced the price that weekend but we got another $500 off and suddenly we were the new owners of a gorgeous black BMW car. The negotiation was professional and friendly. The paperwork was done quickly and efficiently. We will receive free oil changes for our car as well. I am a new Kings Dodge Chrylser Jeep Fan.

msharrett

Sep 24, 2015

Staff, service amd affordability was excellent as always My tech even walked me through some pre pay options for future oil changes which reduces the cost by fifty percent.

slmoriarty

Sep 24, 2015

They either couldn't or didn't know how,or there wasn't a fix for the 9speed trans, they probably did their best,but it wasn't what I was hoping for.

Wikkidtt

Sep 23, 2015

They went beyond what I expected. They fixed my issue and even went thru the vehicle and applied updates and tested everything out. Great dealer. Glad I didn't take it to Jake Sweeney! Who wanted me to wait 3 weeks for a coolant leak on a brand new duarnago

john.kalberg

Sep 22, 2015

I have used your service ever since I purchased my 2008 Van new from you. I get all my repair and service work done by your service department. I always call Marvin Martin for my service. He has never failed to meet my needs. This particular service visit was for a strange set of conditions. My AC was only working in the passenger side with hot air for the driver. also had a starting problem. Everything was correctly diagnosed and fixed promptly. I couldn't ask for better service.

karenwells713

Sep 21, 2015

I had called around to many other Jeep dealerships in the area and this was the only one who was able to get my car in the same day, allow me to have a rental car, and guaranteed service in a timely fashion. They also updated a recall on my vehicle that I did not specifically ask to be completed. I really appreciate the help and friendly staff.

PAMANDDANNY8

Sep 21, 2015

I took my car to Kings Dodge for an oil change. My car was worked on promptly. There is a nice waiting area with a TV to pass the time. The service people were professional and polite. I feel I can have work done on my Chrysler at this dealership with confidence. Thank you!

randybigg

Sep 21, 2015

I took the car in for a recall and told Craig in the service department that 3 times in the last few months the car would all of a sudden stop while driving and the different indicator lights would come up. (Obviously this is a very dangerous situation. Once it happened when my wife was driving down interstate 71.) In the manual it said to check to make sure the gas cap was tightened which we did and the car started---the check engine light stayed on for a long period of time. Craig said that the error probably wasn't related to the gas cap being tight. I agreed as we made sure we tightened the cap after each fill up. Also the car is a little over 2 years old and we didn't have the problem until recently.Craig called me on Friday the 21st that the service was completed and the issue with the car shutting down was resolved via a software update. (I am surprised that there hasn't been a recall for this dangerous issue) I picked up the car Saturday afternoon --went home about 7 miles. About half hour after I was home I took the car out and same exact problem occurred-not good when the car stops working. I immediately called Kings Chrysler and said I was coming back in. When I got there gentleman was friendly-took my info and gave me a loaner. Today, Craig called and said would need to keep the car a few days. Not sure why the problem wasn't fixed the first time. Hopefully will be when we get it back.The more i think about it is do I have a bad transmission. If so I would hope that I will get a brand new one and not a rebuilt one. Safety is at issue.I rated no on recommendation as the problem wasn't resolved the first time and taking the car back and getting loaner, going back etc caused be lost time.

redeusner

Sep 21, 2015

Service staff at Kings are always knowledgeable,friendly , and efficient. The service I received on 9/19/15 was quick. The service staff were informative and coveyed price & time it would take to complete.

tvoyt

Sep 21, 2015

Mark the general manager doesn't seem to instill any value of customer service. My wife was rented a dealership car while her 2014 fully optioned, town and country was having warranty work done. The rental care was disgusting. Food scraps on the floor, stains on all four seats and smelled like smoke. When my wife called me to vent, I called Mark the g.m. to ask for a an enterprise rental as allowed in my extended warranty. He said "it is close to 5 o'clock and I have other things to do" The next day when my wife's van was delivered by our service adviser, Greg, I was told it was her fault for accepting the rental. I responded by asking if it was his responsibility to deliver a clean car. Greg then pointed the blame at the people who provide the rental vehicle. Saying they shouldn't rent cars with light-colored interiors.NO ONE at this dealership seems to take ownership of the customer experience!! I'd upload the video of the rental vehicle if able.

Henn3253

Sep 19, 2015

I was pleased to have my service completed so fast I feel that it could not have been completed any faster I was treated very respectful of my time and business for going to this dealership

dandlpyles

Sep 18, 2015

We chose to go shopping at Costco because your waiting areas are not very comfortable or welcoming. We received a phone call that the service had been completed. When we arrived at the cashier's desk, she had not received the paper work to complete the transaction.

salexander2553

Sep 18, 2015

I would not go to another dealer for service. I am a long time customer and have always received excellent service. Marvin Martin has made sure I have always been told the truth about what is needed. As a woman, I appreciate the honesty.

2008 Chevy

Sep 17, 2015

I bought my 2008 Chevy in 2009 from Bill Craig, and have been coming back to get my free oil change at least twice a year since I don't put many miles on the car / year.

austinkh80

Sep 17, 2015

I brought my car in this week because the engine light was on. After waiting about an hour my service rep Angie came to me and stated that there would be no charge because the issue was related to the vacuum hoses they had just replaced about a month or so previously. She told me they also gave me a new gas tank cap! This is why I keep coming back! They are honest and value me as a customer and are very friendly too! Craig and Chanel and Marvin are very personable! Thank you for providing such great service!!

HWARMAN

Sep 17, 2015

Very courteous and efficient service department. Have an appointment for additional work that needs to be done before winter. Need to keep my baby dunno g.

agorgevarkey

Sep 16, 2015

Unfortunately the problem could not be reproduced and I hope it does not come back. Chanel was great and expained the whole situation to me

AIRDOCTOR

Sep 16, 2015

I made an appointment and as soon as I walked in they called my name and took care of me right away. Great service with all the employees

earp3

Sep 16, 2015

I went to my bank to make a deposit. Tellers asked if I had a big day planned. "No, but I may look at new cars." At the same time they both said go see Leonard at Kings Auto Mall. They stated that both had bought a car from him and thought he was really good. So I went to Kings Dodge to see Leonard. I had had no intention of buying that day, no intention of buying anything that was pushed on me, no intention of talking to a "fast-talker." Leonard was none of the above and in about an hour and a half I owned a new Jeep. Painless experience and nothing like what one stereotypes the new car buying experience to be. It was clean, neat, and every person I met, Leisa, the young lady who processed my credit card, and the young man who was moving cars on the floor, (I talked to him because I see that as a high stress job, think about moving expensive cars on a tiny showroom floor without hitting another one) and all were great. Workers attitudes tell you a great deal of what it is like to work there. So when the "word of mouth" is good from trusted people move, if the "word of mouth" is less than good, stay away. Word of Mouth made this sale for Kings Jeep.Tom

lindsayjkramer

Sep 16, 2015

My experience was great! Everyone was nice and I was in and out in 30 minutes! I would definitely recommend this center to family and friends

meyer_mi

Sep 16, 2015

Went in for routine work. the mechanic found other issues which were fixed. The service manager looked online for coupons for me (which saved me a few hundred dollars).I have not been disappointed with the dealership's service department.

wfair

Sep 16, 2015

The service staff was very thorough in diagnosing the cause of the problem and in communicating what they were doing. Service is convenient and very professional.

bradlede

Sep 15, 2015

I set up an appointment for my first oil change on my new 2015 Jeep. I was told they don't accept appointments. I was new to the dealer and wasn't sure of the process. Had to ask. Not shown or told what to do next.

jdccalvert

Sep 14, 2015

My wife comes to get.her oil changed and car checked up she told u guys making noise we have had the jeep for 15k the tires are so chopped they did not say nothing to her and they need replaced there so bad and the other couple time we come once the hood was not closed and another the engine cover was not on and then they did not put oil cap back on engine

lisamarie12894

Sep 14, 2015

I went for my first free oil change after purchasing my car here and the service was fantastic. It was a Saturday afternoon and I expected I would be there for hours, but it felt like I had just sat down when they called my name and my car was ready. I was also looking to make an appointment to get the breaks checked out and they were able to get me a spot that fit my schedule.

Shortylos

Sep 14, 2015

I call and to schedule an recall. Since no openings till a week further, Craig from service department, call me back with an opening and got me out the next day. Great experience, courteous and fast.

jcorbett0

Sep 12, 2015

I brought my new 2015 Jeep in for service for it's first oil change to Kings which is where I purchased it. I was not told that I could have a loner car so I had someone drive me from my office in Fairfield to drop it off. I was also having a squeaky back seat fixed. When I picked it up my bill had a 74.00 dollar charge for the seat. When I disagreed will the charge I was told it was an error. Good thing I saw that! The next day a friend was checking my oil reading on the screen and told me the oil reading had not been reset. When I called service it turned out they forgot to write up the oil change and it had not been DONE!!! What an inconvenience!

MASTEROFCHEFS

Sep 12, 2015

If there's a specific type of vehicle that you want, I can almost promise you that Kings Automall has it. I worked with Sherry Tarter at Kings Chrysler Dodge Jeep Ram, and she cooked me up a deal that could not have been made better. I bought a 2015 Ram 1500 Sport, and for over $10,000 off of the sticker price. Over all, it was a great experience. She was very kind and made us feel welcome and like people, rather than a potential profit. I'd recommend Kings (and Sherry) to absolutely anyone.

alaineolesko

Sep 11, 2015

I had to resort going to the GENERAL MANAGER of the dealership to get my vehicle taken care of.Service advisor sub par!!!! Needs customer service and follow up training.

grandpianolady

Sep 11, 2015

The AC went before 36,000 mi. They fixed it completely and provided a rental, all for NC. The total time of repair was 24 hrs. Have enjoyed this dealership since 2013.

jsander100

Sep 11, 2015

Didn't fix either of the two problems I brought it in for. I checked both before I left and neither worked. I had to pick up my daughter so I left. I will pay my mechanic to fix both. I own a Chevy Tahoe and the experience at Columbia is completely different. You set an appointment and they know exactly what you are there for. I did that with Kings and it was like no one knew who I was and had to put all the info in again. I was given a loaner car that was filthy and smelled horible and tennis shoes left in the back!

KSSHORN

Sep 11, 2015

Doug Pelfrey was nothing but helpful without being pushy. My husband was not at all happy with the customer service at every other dealer he visited. Then when we finished up with Brandon Cohen, he did an excellent job of explaining everything and was very charming and even kept my granddaughter entertained. It was overall a very positive experience.

Aphelps27

Sep 10, 2015

My fiance had spoke with Gary our salesman through the week. He immediately let us know that he could find something we were looking for. We made an appointment for 9/5/15 at 10:30 am we walked right in and started looking at the trucks we came in to see. Gary was very helpful, he showed us 4 or 5 different trucks that he thought would fit our wants. Everything went very smooth. He didn't talk down to us or speak to us like we were clueless of the car buying experience. My fiance and I were very satisfied with how everything went. Going in there we didn't feel pressured to buy anything that we were not completely happy with. and Gary did not say "look i will find something but you have to buy" like I have other places. He found us a great vehicle and we are so happy with it. Our first Dodge Ram. And I would say in the future I will definetly go back to Kings Chrysler/Jeep/Dodge to purchase a vehicle for myself in the future again.

damoonitz

Sep 10, 2015

My car was ready even before the promised time. didn't need an appointment for just an oil change. However, I find it hard to understand a car dealership without a car wash facility - how do you detail new cars?

Jeeper82

Sep 10, 2015

I haven't bought a car at a dealership in at least 10 years, and I'm glad I made my re-entry into the dealership/finance world with King's. Our salesperson Jordan was cool, calm, collected and very helpful. My credit is not the greatest and he didn't shy away from me at all and even gave me some advice on how to help it! He showed me the CarFax and explained it in detail, he went through my new (used) Jeep's service records and assured me this vehicle was in great condition. When it came to financing, Ron did everything he could to get me the best deal...and he did! Even with my less-than-awesome credit he was able to get me a decent rate with a credit union, and a warranty! The only part about buying this car that was a pain, was the waiting..but that's to be expected any time you have to finance with less than stellar credit. I would recommend anybody buying a new or used car from these guys. I had a great experience and hopefully we'll be back in about a year to get my husband a truck! Thanks for your hard work guys!

ML

Sep 10, 2015

I showed up a bit late for my scheduled appointment; Craig could not find me in the system but took my car anyhow and finished the work in a very short time.

kheger

Sep 9, 2015

Calvin was a great salesman. He worked very hard to find the car we wanted. Once he found the car, he had it delivered to the dealership. Told us to be there at 6pm to finish financing. We arrived at 5:45. Did not see the financial person, Mr. Chaudry until 8PM!!! Ridiculous waste of our time. We were also turning a lease. Unfortunately, paperwork was turned in too late that night so we came back the next day to pick up the car. mr Chaudry only made excuses and blamed the delay on everyone but himself. Very unprofessional in my opinion. Calvin was very apologetic. Rick, the manager was very apologetic and tried to be as helpful as possible. Very much appreciated. Would have been nice to have gotten at least a free keychain or something for our trouble. We love the car so far, unfortunately, the experience with the finance dept could have been MUCH better.

tower78

Sep 9, 2015

Outstanding service provided by Angie and the entire service team. Needed tire repair, car drop off and rental car on Labor Day. No problem for this team. Very pleased with entire process. Thank you!

Endlessthoughts

Sep 8, 2015

This is hands down the best dealership!!! From the start, Rich was professional, courteous, and just all around great guy!, and Miss Leisa was just as great and nice. Both were so nice and helped me through and through. I will appreciate them for the rest of my life, and no doubt in my mind that I WILL be back and recommend KingsCJD to everyone I talk to or compliment my car, I truly appreciate Rich and this dealership for not judging, haggling nor pressuring me in any step that was involved, I say that because I am a female that purchased alone. And never did they see me as anyone different!!! Thank you from the very bottom of my heart!!!

satisfied

Sep 8, 2015

The dealership provides excellent customer service. I would definitely recommend Kings Chrysler Jeep and Dodge to other individuals interested in purchasing a vehicle. Overall, I am a satisfied customer very pleased with doing business with them.

BJRODGERS22

Sep 7, 2015

My salesman was Leonard Harris and from the beginning he was nothing but exceptional. I felt no pressure from him or anyone else at the dealership. Everyone was professional and courteous. I felt like I was a part of a family. A family I want to get another car from in the future. Great work!!!

griff1948

Sep 7, 2015

Everyone from the Salesman to the Finance Lady were very friendly and helpful. It was such a very pleasant experience! I purchased a Dodge Caliber here about 3 years ago and experienced the same treatment. That was why I came back to purchase a Jeep Patriot, and I will come back again if I need another vehicle.

jhill8

Sep 5, 2015

It took a little longer than I had hoped. I guess I came at a busy time The waiting room was nice, chairs could be a bit more comfortable.

Deepak Shah

Sep 4, 2015

My car service was done in timely manner and up to my expectation. Job was well done.Now i don't need to go anywhere else.

gkharrington22

Sep 4, 2015

Highly recommend King's Jeep for the overall buying experience. I've been looking for a Jeep Grand Cherokee Altitude in black for a while. Found ons in GA that I was going to have moved up here but Leonard Harris saved me from a big mistake. Pointed out that the GA one was a 4x2 not a 4x4 like I wanted. Offered to have one custom built for me. Went in, got it ordered and in less than 3 weeks I had the car I'd been wanting all along and at a great price within my budget. First class experience all the way.

jlkenyon

Sep 4, 2015

Fast and profesional service. Express line for Tire rotation and oil change saves a lot of time. Lounge has comfortable seating and rfreshments are available.

petekarensmith

Sep 4, 2015

My 'clunk' when slowing down was back before I had driven one mile. Cost to me was $200+ for 16-point transmission check and new transmission fluid...plus a Factory Warranty coverage for reprogramming the Powertrain Control. When I heard the 'clunk', I felt like I was the 'victim' of 'trial and error' mechanics.The billing is confusing (Charged twice for 16-point transmission??)I was promised that the 'clunk' will be fixed on my next visit - AT NO FURTHER COSTS TO MENathan Smith

BENHOLLAND63

Sep 3, 2015

I BEN Holland was very pleased with the sales manager Benny Watson I bought 350z there and it needed some clutch work and touch up work he promised me that he would take care of it and he did

enkallmeyer

Sep 3, 2015

I wasn't serious in looking to purchase a new car. When I found one I was interested in the salesman offered me a deal I wasn't able to refuse! He was so understanding and patient with me in understanding all numbers. Ron was absolutely great making sure I knew where each dollar was going and explaining how different things worked with the financing and explaining everything. He had to stay late just to make sure everything was gone over.

missybricca

Sep 3, 2015

Great service by Matt. Even reminded me that there were some computer updates that I needed and had time ready so I could plan accordingly. Very professional.

ziv

Sep 3, 2015

I've just relocated to Cincinnati, I've met Don Pelfrey who was amazing, he help with the paperwork , called and updated about the order status, he made the buying a car excellent experience , I will absolutely buy our second car from Don.

dkensill

Sep 2, 2015

Got the work done and when they said it was going to be done.Used the shuttle service which was real convenient.Got the oil changed along with the recall.

eeresq

Sep 2, 2015

As stated in the title, the new vehicle price was reasonable. But, I do not feel their offer for our trade-in was fair. While this is our fourth vehicle purchase from this dealership in the past twelve years, this is the first time I have not been totally pleased with the experience.

jephrog

Sep 2, 2015

I was very pleased with the service at Kings CDJ. Chanel was great. She took care of everything I needed. The service on my car was excellent.

bmehl

Sep 1, 2015

Taken care of fast and professionally. Rental car supplied since problem fell under drive train warranty. Staff was very helpful with my questions. Highly recommend.

mlcarter62

Sep 1, 2015

I took my car in for an oil change. The service was performed in a timely manner. This dealership has excellent customer service. The employees are very friendly. Love this dealership!!

drmaleksafa

Aug 31, 2015

I got a jeep Cherokee Latitude The sale person was very helpful and trying his best to give me the best deal ; at the end it worked out

imeskm

Aug 31, 2015

Had to wait over a week to get in. Channelle (service) was very vague and unprofessional, could care less if I was a customer. I waited all day for a call from her for just the diagnosis of my van, then had to schedule the service in another week.

jlkonrad

Aug 31, 2015

Chanel went the extra mile - the work was going to take 3-4 hrs and the shuttle van to take me home was 30-45 minutes away. She came up with a plan and I was home in 20 minutes. Then she stepped again!!! The shuttle service stopped at 1o'clock but my car wasn't ready until 2:30. Someone picked me up so I could get my car back. Chanel should be Service Adviser of the Year in my book

JOECANNAVA

Aug 31, 2015

This will be the 5th vehicle I purchased. My salesman is Bill Craig and his service is unmatched. If you are in the market for CJD give him a call. I've never felt like I'm just being sold a car when dealing with everyone at Kings. Great job by all,

lhoffman1963

Aug 31, 2015

Primary reason for service appointment was a squeaky brake noise. Also had tires rotated, and oil changed. Was told that rotors were rusted, a product of "lot rot." Replaced rotors and scuffed pads. Cost: about $300. Saw no change in noise level.

michael.mcdonald

Aug 31, 2015

My search for a new Jeep Cherokee was a pleasant and no pressure experience. My salesman Rich was very helpful and extremely knowledgeable about the Cherokee and it's features. It was a pleasure working with him throughout the entire buying process. I appreciated his approach and suggestions without the pressure. The purchase paperwork was a breeze and Lisa was very helpful and fast! It was a great buying experience! Thank you!

thegapskis

Aug 31, 2015

I brought my 2014 300S in for a hard shifting transmission and a squeaking seat. The solution for the seat was to affix Velcro to the seat so it doesn't rub the console any longer...really? (it didn't work - still rubbing/squeaking). The transmission was re-flashed although it did not improve the issue in the least (still "slamming" into 3rd gear). The appointment process was acceptable but when I dropped the vehicle off the night before my service appointment, I never received a call the next day to confirm that my vehicle had been brought in or that work had even started.Chanel was pleasant enough when I did speak with her but I'm obviously less than satisfied with the overall service experience.

duolover22

Aug 29, 2015

i just had the displeasure of working with a dealer named Gary Warman. I drove to see a car I had been in contact with him about for days. I get to the dealer, get the car, test drive it, and decide I liked it enough to take it to a mechanic just outside the dealership. I get a diagnostic for the car only to find out by him calling me on my cell phone that he had sold the car while I had it. I had to pay for the diagnostic check anyway and return the car. I get there obviously upset and he tells me he had no commitment, even though he had called while I was waiting in the shop to tell me someone else was interested and told me it was fine since I had the car first and I informed him that I was indeed very interested. He then said it was first come first serve. I would think by me being there first, being in the car, and being at the mechanic would be first come first serve. He said I would be reimbursed via check for the diagnostic and we left. I will be letting everyone know of these greedy shady business practices.

jennastarr89

Aug 28, 2015

We went to this dealership on Saturday, August 15, 2015 We were immediately greeted by Jordan. We were in the market for a new Jeep. We test drove the vehicle, went through the negotiations process, reached a sales agreement, did our paperwork, and took delivery of the vehicle all in under 2 hours. I highly recommend Jordan Jraisat and this dealership in general. They provided what I would describe as the best buying experience I have ever had through the 13 cars and suvs I have owned throughout the years.

pease59

Aug 28, 2015

Took in my 2009 Jeep for a oil change , was done and out the door in about 30 mins. Great Service and friendly workers made the stop quick and easy.

dickanjude

Aug 27, 2015

I've been using this dealer for all service needs for about 10 years now (exception for tires). and have been very satisfied with their performance. The express lane for oil changes has worked very well. Keep up the good work!

moorerw

Aug 26, 2015

Kings CDJ provides great service. The fast lane is fast. The people are friendly. Everything is explained before the work is done. There are no surprises. Best of all, I really like my 2013 Chrysler T & C.

mram8710

Aug 26, 2015

We have purchased many cars but this was our first time using Kings Dodge. We purchased a 2015 Ram 1500. We test drove the truck on Friday evening and the sales rep called us the next morning to negotiate price and they had everything ready for us when we arrived. It only took 1 hour that day to sign papers, take a tour of the maintenance facility and set up the fancy radio. We got a great deal and the sales people were friendly and professional. We will definitely be back to purchase our next vehicle.

vlhampton53

Aug 26, 2015

everything was ok but they put the wrong mileage on my little sticker after my oil change, I brought my car in around 22,000 miles and my little sticker said it is dure again at 31,000 miles it's suppose to be every 6,000 miles.

brandonwitt

Aug 25, 2015

No one could tell me tentatively how long it would take to perform the service work on the recall. I was never given a straight answer. I was asked, "when do you need it." What kind of question is that? I, and like most other customers, need my vehicle as soon as it can be ready. A simple conservative estimate would probably suffice. Under-promise and over-deliver. Isn't that customer service 101? No one ever answered the phone (or answers for that matter based off past experiences) when trying to call several times to check if it was ready almost five hours later. I inititiated several chats online with service, but no one responds, so it's fair to say that is not monitored. I finally had someone drop me off and was just going to wait, but luckily, my vehicle was ready yet no one called me. I am not going to fault any one person on the service staff. It most likely comes from their leadership. It is obvious that the volume of customers is too much for the staff and/or there is a lack of empathy for customers; that is abundantly clear. If Northgate Jeep wasn't so far away, I would go there because they have been so fast and professional with me in the past. I pray I never have another recall (which I know is bottom of the list of priorities). I am just one person, but I highly doubt I am the first to provide this feedback and I hope it changes for the benefit of your customers and organization.

FAIR1995

Aug 25, 2015

Salesman was great! Did not push or pressure me into buying. Need to get scratch fixed, but other than that a great experience. Had truck in for running boards to be put on, they should have taken care of the scratch at the same time so I do not have to return to have it fixed.

leahy1

Aug 25, 2015

We recently purchased a wrangler 2014 for my 18 year old son from Kings jeep. After looking and dealing with several other local dealers and being frustrated with their lack of WANTING TO SELL A CAR. we went to Kings. They not only wanted my business , but bent over backwards to make it work. Kings Jeep made it easy

tneely

Aug 25, 2015

Gary Warman and Mike Stain both did a great job. Very professional, very friendly. The only problem I had was that the extended warranty was not offered until the time I was closing the deal and I had already gotten approved by the credit union for the purchase price only. I wish I had known in advance.

b-dangelo

Aug 24, 2015

It was a pleasure working with Calvin veasley he was very helpful with answering all of our questions and was very knowledgeable of everything to do with the truck will come back for our next car

doger122

Aug 24, 2015

Marvin and his crew always take good care of everything i need. Outstanding communication, on the spot quotes, updates when the vehicle is ready, couldn't ask for better service!Keep it up, setting the mark!

donnajshaw

Aug 24, 2015

The care and service I receive is always terrific. I usually get in and out in a timely manner. They are always done before the time quoted.

Jeep

Aug 24, 2015

I had a 8:00 appointment and my car was not even taken back to be looked at till after 9. My other dealer always washed my car after service. This one never has.

dpoe1947

Aug 23, 2015

Chanel went the extra mile to make everything was satisfactory. Above and beyond service was worth the 5 star rating, thank you, Chanel.I also attempted to trade my Saturn with full effort from Leonard and Leisa , but the amount owed versus the cars trade value was too much to get it done.

gfreeland

Aug 23, 2015

I titled it that way because that's what I have received every time I've gone to theService Dept. They are very professional and timely on the service while they alsokeep you updated on the condition of your automobile.

Karen

Aug 23, 2015

The guys in the service department are great - got me in and out for my oil change in under an hour! Everyone is always friendly - I actually look forward to going in for service!

Brenda

Aug 22, 2015

Gary was very helpful. From the minute I stepped on the lot he made me feel comfortable and was not overly intrusive. I was not happy with the car I owned at the time and Gary showed me a couple different models. Through out the entire process I felt Gary was on my side and genuinely had my best interest in mind. Thank you to everyone at Kings Jeep for putting me in a car that I am very happy with.

christoph.trachsler

Aug 22, 2015

Jim Ford Smith did an excellent job, he searched for the car and explained all the features. He was very helpful in order to make this deal happen. Great sales guy you have in your team!

geegoode

Aug 22, 2015

When someone does a good job they should be recommended for their service. Marvin is always courtesy and he makes sure you are satisfied before you leave.

GREG

Aug 22, 2015

I knew what I wanted before showing up, saw the car on the internet, but wasn't expecting what happened. I showed up and was able to look at the car without anyone pressuring to buy. They also allowed me to take the car to my wife's work, 30 minutes away. I got what I wanted for my trade and the price on my new car was great. Thanks, Leonard.

jlolamb

Aug 22, 2015

The salesperson (Calvin Veasley) was very helpful and patient. He was very efficient, didn't take up a lot of my time, and I drove away with a car that I am very satisfied with. I did feel pressured, which is sometimes the case. I feel that Mr. Veasley really took the time to explain everything to me and was very accurate in answering any questions that I had. Thank You for your service and I will be sure to pass the word. on about your dealership.Jacquelyn Lambert

kcaldwell0

Aug 22, 2015

Top notch service team! Service Manager Marvin is always helpful and I've developed a trusted relationship with him over the years. On my last service, we were packed and ready to head out of town but found a problem with our car.I brought our car in and the service dept was able to get us on the road quickly.

MRGREASE

Aug 22, 2015

I have used this dealer for most of the maintenance on my Chrysler 300 and find that the work is always done well and in a very timely manner. I trust the work and they are often competitive in cost to other options.

stevec7200

Aug 22, 2015

After having a horrible experience at another dodge dealership. It was refreshing to deal with Kings felt very comfortable and relaxed. As relaxed as one can be buying a car. Everything was explained and we were dealt with respectfully. That's huge when dealing with customers. Show us some respect and not treat like the classical idiots. Kings was very respectful and we didn't feel pressured to buy. It was a great experience

sydmom

Aug 22, 2015

They did a quick and easy oil change and checked a low tire. I was 15 minutes to closing and was in and out No problem

alison.mcgaughey

Aug 21, 2015

I absolutely love Jeep, but I will never buy from this facility again. The service department is always rude, especially on the oil change side. When I bought my jeep I was told they would hook up the UConnect the next day, turns out the car isn't even equipped with that option and I was then told it would be $2,000 to install it. I come from a large family of Jeep buyers and we will never use this facility again.

chrisw0

Aug 21, 2015

I always receive excellent customer service in the repair center. I trust them to take care of my car and to let me know of any needed repairs. Their service is impeccable.

dar2jer

Aug 21, 2015

When I purchased my van I was told oil change interval was 6,000 miles and that was whatmy windshield sticker indicated. When I called for service I was told 9,000 miles, but Ischeduled anyway and didn't mention it when I checked in. Nothing was said and I receivedmy free oil change. However my windshield sticker indicates now 8,000 miles. Go figure!I didn't know what to expect when checking in so I was on the defensive and I didn't thinkthe associate was as friendly as I thought he should be but in the end I found he was justgreat and I had no issues. By the way, Donnie was my salesman when I purchased my vanand he was one of the nicest and most knowledgeable salesman I have ever dealt with. Ihave owned about 50 cars so I have a lot of experience in dealing with car salesman.Jerry Rathmann

djpowell594

Aug 21, 2015

Great to deal with would recommend them to family or friends and already have . Would have liked to spent more time learning how to use the "command center" ie radio. The dealership was closed , those who needed to stay did so , we were excited to drive our first new Jeep. Thanks D. Powell

DONALD.H.WESTERMEYER

Aug 21, 2015

We purchased a Pro Master van.. We worked with two salesmen who were of no help. One was too busy and was in a hurry to get out on vacation, the second one would never call us back. At the moment I cannot recall their names. I went to another dealership to try and buy the Promaster Van and was told Kings was the only dealership that could sell it to us in the Cincinnati area. I was put in touch with Jeff Carmichael, assistant sales manager, who put me in touch with Lennard Harris. Lennard is extremely professional. We put a deposit on a 2015 Promaster van on April 12th 2015 and were informed to not be in a hurry as it could take up to 8 weeks to receive the van. A few days after we signed the agreement we were called and told the van would not be a 2015 but it would be a 2016 model. It was to be the same price but no discussion of changes to what was ordered or when it would be delivered. The van was finally delivered August 4th 2015 almost four mounths after putting a deposit on the van. When it was apparent the van was not being produced, we started asking questions of the dealership. No one could tell us what the hold up was and indicated it was the Chrysler Corporation that was in control and they could not get anyone to tell them why. I called the customer complaint area of the Chrysler Corportation and spoke to a Liam. He came back and said there was nothing he could do. Based on information from his department, the 2015 van should never have been sold after March 2015. According to the dealership and Jeff Carmichael, Chrysler Corporation allowed for the order to be placed through their online system and said it was Chryslers fault. In addition to Jeff Carmichael, we worked with Mark Pittman who we were told is the general manager. He could only tell us where the van was in production but could not tell us when it would come in. We noted to Mr Pittman that it was very frustrating that we could not get the van in a timely fashion and no one seemed to know what the issue was and no one could have an impact on expiditing the delivery. We also shared with Mr Pittman that all the literature indicated swivel seats were available but were told Chrysler would not let Mr Harris order them. Mr Pittman did find out he could eventually get the swivel seats but the van would be pushed back in production and it would be an even longer wait of approximately 3 weeks. When it was asked if there was anything that Kings or Chrysler was willing to do to make up for all the delay. We were told there was nothing that could be done beyond maybe another $1,000 off the price of the van which we learned later the $1,000 was part of a standard program Chrysler had. What seemed like a cat and mouse game between Chrysler corporation and the Kings CJD dealership was not very comforting. There were no corporate officers available to speak with, either on the Chrysler corporation side or the Kings CJD side to expidite or make the sales process go more smoothly. It was a very frustrating experience with no concern how the customer felt or any attempt to make the transaction right. The one bright spot in the whole transaction was the professionalism of Mr. Leonard Harris. The only reason I would recommend this dealership would be because of the professionalism of Mr Leonard Harris.

EMC

Aug 21, 2015

I felt like the wait was reasonable and the employees were nice and respectful. My young child played with the toys in the waiting room while it was being serviced.

EY

Aug 21, 2015

This is my second vehicle purchased at Kings. They make car buying enjoyable. Leonard is AWESOME! Not only professional, but very informative and helpful. The service department is great as well. I fully intend to deal with Kings in the future. Great Job!!!!

glenn.shillinger

Aug 21, 2015

Angie Vencill was great from start to finish. Very knowledgeable and professional. She was able to get me a loaner since my car wouldn't be ready the same day. I would highly recommend your service dept.

gstewart005

Aug 21, 2015

Excellent, Friendly service. As always, Although I did walk around the lot and show rooms for a hour, and only one nice blond lady in new car sales, asked if she could show me any new cars. We had a nicechat. I will remember her on my next purchase.

IMNUGGZ

Aug 21, 2015

had a great experience buying a car from Kings CJD Calvin the sales person was very attentive and helpful and Leisa the finance lady got me a better interest rate than I even thought possible I would recommend them to anyone buying a new or used car

joshua.rauen

Aug 21, 2015

I test drove a Jeep renegade , loved it. I then went home. My work schedule is hectic, so I had no good days to come in for a week. My salesman, JP WAS AWESOME! All through the week he texted me and kept me updated, helping me get the best I could. He also got the car with the interior I wanted delivered. I was able to get my loan set up and everything without ever going back to the dealership. Came in, signed and left. Best experience I've ever had

KEITHGUSTELY

Aug 21, 2015

Service team identified that my AC unit needed replaced, but I recently purchased the car with the AC Unit listed as working? I failed to get a response from 3 different inquiries to Sales as to what KJC would do to replace.

Matt L

Aug 21, 2015

This was by far my best experience ever buying a car. No one was pushy at any point in the process. I got exactly the vehicle and features I wanted, without having to purchase any extras. I got a great price that I was happy about. Everyone involved was friendly.In my opinions, dealerships should try to make customers for life. My previous experiences elsewhere have been one-and-done. I have never owned a Chrysler product before, but I look forward to returning to this dealership the next time I need to shop for a vehicle.

mdmcentire

Aug 21, 2015

I came in for an EXPRESS oil change. It is not "express" when you are told it is an hour and a half to a two hour wait and have to leave and come back another day! I don't appreciate being told that I need to come on a particular day at a particular time to take advantage of the express line. It doesn't make getting free oil changes worth very much when I can't come in at MY convenience. If you can't keep up with the number of cars coming in then stop advertising express oil changes.

michelewestfall

Aug 21, 2015

Entire team in the service department are very professional and reliable. Always refer my coworkers to Kings Dodge. Huge trust factor with the staff and mechanics. We take all of or vehicles to Kings Service and will continue to do so because of the people like Chris Randall.

mollees90

Aug 21, 2015

I went from hating the car I had to loving my car. This dealership made the experience easy. I wasn't pressured or forced into buying.

mustangsampson

Aug 21, 2015

Was lied to when making purchase, monthly payment I agreed to when the deal was made changed when I went to the finance office.NOT COOL. $ 60.00 more a month.

pgaray

Aug 21, 2015

We are unable to provide an excellent rating due to one employee being rude and clearly unhappy to assist us with a question. We were able to obtain the information we need from another Service Associate.

racawallace

Aug 21, 2015

Taking the time to familiarize us with some features of this vehicle meant a lot to us, since it would take us about 2 hours to drive home.

racert

Aug 21, 2015

Dealership was very helpful and courteous. The repairs were made quickly and efficiently. They were made in one day and Didn't interrupt my driving experience.

raggedyandy22

Aug 21, 2015

I bought my jeep from Kings and have always used them when I need service. I have always gotten great service. Craig, Marvin, and Chanel are always willing to help.

SandySandy

Aug 21, 2015

I love this dealership. They are very accommodating and always keep me up to date on my vehicles progress. I love that they make me feel valued and they provide a very comfortable waiting area with all the amenities. Their fast lane for oil changes is really nice. It's very easy to schedule maintenance.

TAS

Aug 21, 2015

Rich Z. was a great help with helping us purchase our car. We worked with them to come up with a price that worked for both of us. No high pressure selling, we knew the vehicle we wanted, he allowed us to take the vehicle to our mechanic for a shakedown with no questions. The speed, friendliness and efficiency for Kings Dodge Chrysler Jeep was one of the best that we have had. We have dealt with several other Kings Mall dealerships and are all good, but so far, this one with KDCJ and Rich was a step above. We've had our car (2003 Saturn Vue) for about a month and has been a wonderful vehicle.

TT

Aug 21, 2015

Highly recommend using Marvin Martin in service to service your vehicle. I have a Jeep Cherokee and Dodge Neon that i service at Kings Dodge with out him these vehicles would not be in great condition. Thanks for your service.

34523452

Aug 15, 2015

I truly had a very positive experience purchasing a new 2015 Jeep Wrangler Unlimited from Kings Jeep. I went in knowing what I wanted and all modifications I desired. A suitable jeep was located, transferred to Kings and modifications were made at a reasonable price. Salesman Gary Warman did an awesome job coordinating the sale of the Jeep and modifications. Service manager Aaron Plunkett was awesome in helping make the right decisions in modifications and Jim Meyer did an outstanding job performing various modifications. I would recommend Kings Jeep to anyone wanting a hassle free car purchase and assistance. Seek out Gary Warman - he is committed to making sure your needs are met and you get what you want at a reasonable price. Thank you!

Happycustomer1

Aug 9, 2015

I had a great experience with Kings CJD. Calvin was great and he worked hard to make sure that I was taken care of. He even cleaned up the interior himself because the detailing guys missed several spots. He went above and beyond to ensure that I was happy with the car and my purchase!

The Raabe Family

Aug 3, 2015

We had a very positive expirience trading in our Jeep for a brand-new one. Everyone was curtious and helpful. Gary Warman, our salesman, called us promptly, and did all that he could to get us a fair price for our trade, and a good price on the new Jeep. Leisa Suedbeck did our financing, and was very knowledgeable and got all the paperwork done quickly. I would recommend this dealership when buying a vehicle. Thank you, Kings Dodge Chrysler Jeep!

TheresaG

Aug 1, 2015

Do to some recent changes in my life I had to find a car I wanted, in my price range, and quick. Gary knew what my goal was and worked with me to ensure we got the deal done. He went way above my expectations. Gary has to be a huge asset to the company. I will definitely go back to Gary for any other cars needed in the future.

Strike Three

Jul 23, 2015

Had great buying experience with Jordan and everyone involved. Three weeks after, I had to trade paint with a street sign or be leveled by a very large truck. Mirror broke and side scratched to xxxx. Happened two miles from dealer, so I went over there. They guys who helped with the purchase were very concerned and I could tell they are going to try and help us as much as possible with the repairs stage. It would not surprise me if these dudes took up a collection for my $500.00 deductible. My advice, if you are thinking about buying a car there, buy two! Thanks so much! Thomas Family

Strike Three

Jun 25, 2015

Jordan was forthright and friendly. Buying a car is tough, this was not. Jordan worked on an amenable deal with us on the phone, while doing great work researching, and then we had the car we wanted.If you go to Kings Jeep, find Jordan.

Norm

May 9, 2015

I just purchased a beautiful 2015 Dodge Challenger Scat Pack and was very impressed with my Saleman Rob Hass. He was very professional and straight forward. We close the deal on my trade and purchase price without stress. The deal was very fair and I did research before I can in. Rob's follow up while I was waiting for the car to come in was outstanding and he even contacted me on his day off to answer a question.I should also mention the car was very nicely prepped.I also brought the Challenger I traded in for routine service a few months ago and was very impressed with the way I was treated and the communication.

bubbles523

May 7, 2015

I was in the market to trade my 2012 Chrysler 300 in for a brand new SUV. Leonard Harris was a pleasure to work with, very low pressure and accommodating. Leonard and Leisa were quick and efficient and Leonard worked to find me a Jeep Cherokee with all the options I could need/want in my price range. Thrilled with both the purchase and experience (and of course my new Jeep). They also gave me a very reasonable amount for my trade and did not try to "low ball" me or waste my time. If you are in the market for a Mopar vehicle I would highly recommend Leonard and his team. Thanks!!!!

Mike1957

Apr 2, 2015

I have purchased cars here as far back xxx 2000, mother and father in law also purchased cars here. I had a good experience so did my in laws so I went with my son to buy his first new car. They promised as you see on there website lifetime oil changes. My son went for his first oil change and they charged him $35 this is not free and they lied. Now to compound this he had a light go out under 5000 miles and they charged him $15. (1) do they lie to you (2) or do they take advantage of young people. I purchased a Saturn from Kings Saturn and when they changed to Subaru they sent me a letter stating they will still Honor the lifetime oil change $0 cost to me. Now where do you think I went last month and purchased a new car for my wife, Yes, Kings Subaru. I had fully intended to buy her one of the new Jeeps. I guess you lost 3 repeat customers because of this. I urged my son to complain to Chrysler and he did, they sent him 3 coupons for oil changes at any dealership. Not what we were promised but it was something. Complete lack of integrity as far as I am concerned.

bls

Mar 16, 2015

We bought a Jeep Grand Cherokee from Calvin Veasley. We had gone to him several months back and we were not sure what we wanted at the time. He offered for us to drive several models and we just were not sure at the time what we wanted. We liked his laid back NON Pushy format and told him we would think about it and shop around some more and get back to him. One day a few weeks later we stopped at another dealership and were a little frustrated to the sales person as I had to ask the same question several times before I would get a straight answer and there were some other issues (or games) we also had that I will skip over to not make this too long. Long story short - we went back to Calvin and were able to get what we wanted. He was always pleasant and very humble and thankful for the business. He is one of the hardest working people there. He is hungry for the business and works hard. I wish him well as we believe he will do very well with his straight forward, non pushy, approach. He truly seemed to care to find us exactly what we were looking for, unlike other dealerships that just wanted the sale as soon as possible and thats all they cared about, not that we would be happy or not. When you are spending that kind of money you want to feel good that you are making the right decision and not be rushed into it. Ron handled our finance part and was very patient with us as I had alot of questions and had to know everything line by line.

wardfam

Mar 4, 2015

We had an experience beyond exceptional working with Rob Haas. He was knowledgeable, kind, helpful and not at all overbearing. He gave us a good, honest deal on a Jeep Grand Cherokee and made the entire car buying experience not only easy, but enjoyable. Thanks Rob and we will be back to see you!

AristaLush

Feb 5, 2015

In November of 2014, my car was completely totaled. In a panic, I went to some small car lot and quickly picked something and got completely SCREWED - a 2002 Nissan for almost $7,000! It didn't take long before my new car was seriously unsatisfastory - the gas milage was low, and it was overall uncomfortable to be squeezed in for someone like me, who takes multiple extended trips (an hour or more). I went in to Kings Chrysler Jeep Dodge in a pickle, since I still owed money on this Nissan. Don Pelfrey (god bless him) worked all of his magic. In just a few hours, he found me a car that fit ALL of my needs - A 2010 Dodge Avenger, low miles, super roomy, and excellent gas milage! After some number crunching from the fabulous Leisa, they got me a payment that I could afford no problem and a warranty that seemed like it was custom made for me! The kindness of these people was unreal! I will be a customer for life, and I'm definitely handing out his business card to everyone I know who needs one. I am forever thankful.- Arista Roesch

Joe

Jan 31, 2015

Everyone at the dealer that I came in contact was greatly helpful.Sales personnel were very knowledgable. Absolutely would recommend anyone to visit in their search for transportation

Patrick

Jan 31, 2015

It had been a while since I owned an American car - the last three brands have been Mercedes, Range Rover, and BMW. Needless to say I was a skeptical walking into the King's Jeep Dealer and getting the level of service and product I had become accustomed to.Gary Warman and John Gholz met me at the door. The approach was low pressure with a deep technical knowledge and passion about their product. They took on my pace and I was amazed at how far the Jeep had come. I run a US based technology sales team so I had done my research, I was prepared, and this team impressed me.I was trading in a Mercedes that I owned and that process too went very smooth. They offered a fair price and the whole deal came together quite fast. Once the negotiations were done it was off to the part most of us dislike - the finance room. I was introduced to Leisa. She was extremely competent, low pressure, and very funny with her dry sense of humor - again making the process smooth. Most importantly she was quick, efficient, and very thorough in her explaining of all the options and papers. It's been two weeks since the deal and I love, love, love the Jeep Gand Cherokee. My kicks are requisitions we drive in it over our Range Rover. Plenty of room, plenty of luxury, and all the cool feature and plugs a kid could love. I would highly recommend working with this team. Not often I take the time to write a review - but the experience was worth repeating.

Keith Kociba

Jan 30, 2015

Rob Haas has helped our family purchase two vehicles in the past three years, and with our son going off to college this fall and needing a car, we will seek Rob's help with finding and buying that one also. The second car that we bought from Rob was a 2012 Chrysler 200S with 3 miles on it. It is by far the nicest car I have ever owned, and three years later I still love it and it looks great. My point though, is how Rob helped me figure out that this was the best car for me. I had no intention of buying a car the day my wife and I went car-shopping at Kings. It was Rob's day off, but he was there finishing up some paperwork from the previous day. We had purchased a minivan from him the year before, and he was very helpful then. He left his paperwork and then took us around the lot, showing cars to us but more importantly listening to why we were looking for cars and what we needed the car to do for us. We went on a three test drives, and the third one was a big hit. The 3rd test drive started with "You know, I know you said you didn't want a smaller sedan, but based on what you're telling me, I think you should take this one for a test drive." After the test drive he read our faces, and he volunteered for us to take the car, drive it the rest of the day, and just bring it back that evening. When I returned unannounced, Rob was still there (on his day off). I said I loved it, I wanted it, and because the incentives were ending soon and I was leaving the next day for a 10-day business trip, Rob and the entire sales team scrambled and we closed the deal yet that evening, even getting the bank loan closed with an extra 0.5% off the interest rate. It was a marathon well worth running. Thanks Rob. What great service.

TT

Jan 30, 2015

Thank you Marvin Martin for servicing my car!!!! I always have a very great experience when I need to bring my car in for service and it's done in a timely manner

Linus

Jan 29, 2015

We went to Kings CJD lot expecting to gain information and possibly purchase a new Chrysler Town and County 7 passenger mini van. Much to our surprise, we just happened to park near a used (2014) van that was exactly what we had in mind - right down to the color!. Rob Haas was very knowledgeable, helpful and patient. He compared the possible purchase of the 2014 van with that of the 2015 model, even showing us the exact same vehicle on the lot and in the showroom. There was absolutely no pressure placed on us to influence our decision. Rob was very considerate, polite and understanding by allowing us time alone to discuss our thoughts. He was likewise very helpful when we told him of our decision (2014) and he made certain the vehicle was ready on time. We will most certainly recommend Rob to others - he knows his stuff! We love the van! The Detherages

trumbsc

Jan 29, 2015

My husband and I were looking for a Chrysler 200 limited and we went to see one that had 10,000 miles on it from this dealership from Calvin. I wasn't too keen on the color (blue) but my husband didn't mind what color. While we were waiting inside I saw that they had a brand new one (black) on sale! Calvin was so great about everything, he told us why not get a new one with 9 miles on it for just a little bit more! My husband and I can't thank Calvin enough for his help in selecting our new car!

Peter Fox

Jan 28, 2015

I couldn't be happier with the sales and service at Kings Chrysler Jeep Dodge. I have purchased 3 Jeep vehicles from this dealership. Leonard Harris has been my sales consultant. He provides a personable, non-pressured sales experience. My satisfaction is his goal.

jupe6686

Jan 27, 2015

I walked in extremely frustrated by the last dealership that I had just left. I spoke with Calvin and explained the situation. He went right to what I needed and wanted. Not hassel, no wait. He was very courtious and pleasant. The car was perfect for my needs. Ron, in finance, was on top of his game. He worked very hard to find financing. I don't have the best of credit but he was able to find me a great loan. I am very pleased with King's Dodge and should have gone here first to avoid all the hassels and disrespect I felt from the other dealers.

Trout

Jan 27, 2015

This is the third vehicle I have leased or purchased through Kings CJD and won't be the last. As usual, the team of John Gohlz, Rod Stancliff, GM Mark Pittman and especially Gary Warman did a fantastic job working with me and making me feel welcome! Great Job guys!

daddy

Jan 23, 2015

My daughter was looking for a limited production car (2014 Challenger, HEMI, Shaker pkg and 6 spd man trans). Bill Craig was our point man and with Bryan Cammett's persistence located a car that fit the requirements. A competitive deal was worked out and financing arranged with Mike Stain's help. All of this transpired with the customer 1100 miles away on a jobsite. King's expertise with electronics communications made a closing date of 12/23 happen and she had a Very Merry Christmas. I (we) wouldn't hesitate to recommend this team to anyone. Put them to work on your dream car.

Ron

Jan 23, 2015

This Chrysler is the third new car we have bought from Kings with Gary Warman as our sales representative. He is thorough, accurate, efficient, personable, congenial and professional during the entire process as he works on the buyer's behalf to acquire the best deal at this outstanding dealership. Whether buying a new or pre-owned vehicle, I will highly recommend the combination of Gary Warman and Kings CJD. YOU WILL BE GLAD YOU DID. Ron F

Daniel

Jan 21, 2015

This is not the first new car I have purchased a new car from Rob Haas. It won't be the last. Rob is very knowledgeable about all of the products. Both new and used. I have specific needs and he was very helpful in assisting me to find exactly what I needed. I have to admit I am not the easiest person to sell a car to. That is not the experience I had with Rob. He listened to my needs and showed me several different types of vehicles. Rob was focused on my needs. I highly recommend Rob Haas and Kings CJD to any one seeking help in finding the right type of vehicle for their specific needs. The Dodge Caravan is perfect for what I needed. Thanks Rob.

Keri

Jan 21, 2015

We recently purchased a Jeep from Kings and we couldn't be more pleased! The process was quick and they made it very easy for us. We have had our Jeep for a while now and are just as pleased as we were the day that we bought it! They are knowledgeable, respectful and courteous.

Moparlover

Jan 19, 2015

I have purchased a new and used vehicle from Gary Warman at Kings Dodge in the past few years. It has been a great experience.......great price, professionilism from everyone including Rod Stancliff, John Ghols and Leisa Suedbeck. I will return here for future purchases for sure! I highly recommend them to everyone looking for a good used or brand new vehicle.

Alphaomegajbaker

Jan 16, 2015

I've been buying my cars and Business vehicles from Benny Watson and Don Pelfrey at Kings Dodge and Chrysler, Jeep since 1998It's always the first call or stop that I make when shopping for a new or used vehicle. They understand the type of vehicles that I'm looking for and take the time to search from within and other dealers to find what fits our needs. Don keeps me informed on vehicles that might fit because of his understanding of our business. Working with Don has become a partnership in fulfilling our vehicle needs for Alpha & Omega Building Services and myself. Myself and my managers have had and are currently driving everything from Chrysler 300 to Chrysler Grand Caravan's, Durango's and Dodge Pick up & Caravan work vehicles. I highly recommend and look forward to working with Don for our future needs. Don is not only our sales representative but he's become a partner liaison with our business and over the years a personal friend. I'm sure that he treats all of his customers the way he treats myself and our staff. As a dealership in a hole their sales staff are always friendly and recognized me when ever I enter the dealership. And always eager to help even at times when Don is not available. I give the overall dealership experience an A+I would highly recommend you stop in and see Don and Benny and the staff for your next vehicle search. Respectfully, James BakerPresident Alpha & Omega

Brew

Jan 16, 2015

I have bought several cars from Don Pelfrey and have had the same great service Everytime. I recommend him to family friends and co-workers whenever I get a chance. I also have a great experience with Leisa in finance. If you want a quality product at a fair price, I recommend Don at Kings Chrysler

kate

Jan 15, 2015

Buying my first car at this dealership was so worth it. They are great people and care about what you want , and need in a car. Would recommend buying a car here they are great with the pricing and customer service.

Tamara

Jan 15, 2015

I have had my Jeep Commander in for service on two occasions since purchasing.Craig in the service department always goes the extra mile to make sure I am completely informed of what's going on with my repairs. As well as keeping me informed, the repairs were completed within the time frame he gave me.This is definitely the dealership I will continue to go to and recommend to others.

Dan

Jan 14, 2015

I recently purchased a new Jeep Grand Cherokee from Kings DCJ and was very pleased with how Gary Warman and his team took care of us. We had an idea of what we wanted, looked at all the inventory and actually bought the showroom model vehicle for the 2nd time with Gary! Getting what we wanted and getting through the process (we did finance) efficiently will keep us coming back!

stclairchristy1111

Jan 14, 2015

I have bought several vehicles from kings dodge and have always had great experience there. We now have three vehicles from there and get them all serviced at kings dodge. We know all the service people and they always make us feel welcome and important. Chris Randall the service manager has always made our service experience great.

Steve

Jan 14, 2015

I leased my Durango from Gary three years ago and decided to buy it at lease-end. Gary did a great job following up with me as the term was expiring and gave me many options on other vehicles. The overall experience from original lease to recent purchase was very positive and efficient. Both Gary and Leisa had all the details ready and made it easy and pleasant. - Steve, Cincinnati

Shorty3

Jan 13, 2015

I recently purchased a used journey and have had many problems with it, so many that I have literally been through every service advisor... But one really stood out a younger guy named Mack, he kinda fell in to helping us with our car, and he was amazing he bent over backwards to make us happy and really care for our needs... I had really bad experiences with Marvin and Angie, it's as if they didn't care. Mack went above and beyond and fixed everything on my car!

68red440

Dec 31, 2014

The parts department has been helpful on several occasions in locating parts for my classic Dodges, cross-referencing part numbers, discussing options to address problems, etc.

crush

Dec 29, 2014

I have purchased several veh. from this dealership. Service has always been excellent. Chris and his team always work hard to take care of us.

rocketboy

Dec 26, 2014

I have been a repeating customer since 2001. A 2001 Jeep Liberty sport, 2006 Jeep Liberty CRD Diesel, 2012 Chrysler 200S, 2012 Jeep Liberty Latitude. Up until the last 2 years I have very good experiences in the service department. This last year has been my worse experiences ever. With my 2012 jeep. Every time they perform the oil change. It leaks and I have had to return it with in 100 miles after the oil change. It took them 5 attempts and 26,000 miles to finally solve the issue was the threads on the post the filter screws on to. 5 oil changes and 6 attempts to solve the issue. Marvin kept ignoring the issue and would act surprised when we would return leaking. Finally had to get Chris involved to prove it it was a issue.My 2012 Chrysler 200S I have even worse service from them. I have had gone thru 3 times for a poping noise from the front end with turning and speed bumps. It took then 42,000 miles and 3 attempts to solve this issue. The inner front tie rod ends. Chris acknowledging he heard of the issue. My hood was replaced under the corrosion warranty. They installed a hood that did not fit the contour of the car. Gaps were not even anywhere. The paint was missing in spots, and finger prints in the paint. The hood did not latch properly to close all the way. When they replaced the tie rod ends they damaged my 2 front wheels. The scratched off the black paint around where the lug nuts go. All of the wheels were just replaced 1 month before. So far the car has been at the dealer for 5 weeks. How can they really believe a customer would accept a car in this condition? And now they are working on the hood again. This is sad but, so true. The customer service has gone away. If you cannot service what you sell. You will not be selling much longer! I have finally decided to take my business else where. Please note: I have contacted Kings many times as well with Chrysler. Now it is time to meet with the operations manager Mark Pittman. Let see where this goes?

Tommy01

Dec 26, 2014

Needed new tires on my Jeep Compass...drove home in my new Jeep Grand Cherokee. Our salesman Gary was great - no pressure and good back and forth. This was our second purchase from this dealership and I am sure it will not be our last.

Wendi

Dec 26, 2014

Nice first car for a new driver! From the first call inquiring about the car until purchase it was a easy transaction with the salesman and dealership.

henry.morgan.520

Nov 28, 2014

I just wanted to say I was treated like a person and not a sale,,Gary Warman took really good care of me and went more then the xtra mile. I would recommend anyone to this great dealership..

dgarner14

Nov 26, 2014

Calvin was friendly, understanding, and helped make a difficult situation easy. My car was totaled. I had to return my rental within short time span. Overwhelmed, Calvin Veasley was strongly recommended. I was in my new car in no time.

ANDY MORGAN

Nov 3, 2014

My sales rep, Gary Warman was very professional. He is the best salesperson I have ever worked with, He understands time management and made my experience buying a car both pleasant and quick. A true asset to this dealership.

cihende

Sep 2, 2014

My husband and I needed to trade in our Durango for a truck. We had done some shopping and planned on buying a pre-owned vehicle. We found several options at a couple of dealers. We knew we wanted the Dodge Ram. We almost purchased from another dealer, but when we met Jim Smith at Kings CJD, we found him very accommodating and supportive as we looked for the right vehicle for us. He offered options and was patient as we decided on which one to purchase. He stayed late and came in on his day off to make it happen. When it looked like we weren't going to be able to come to a price point, he made it work for us! Leisa in the finance dept was also very helpful and friendly. I would definitely return to Kings CJD. Thanks Jim and "nice hat"!!

becky117

Jun 24, 2014

Chanel was pleasant and efficient. The durango has been running a lot better, since I had it serviced in May. Overall great customer service and would gladly recommend center to others!

Susanerosenberg

May 20, 2014

I came in with my research, test drive history & financing paperwork in hand yet Gary still shined with his expert knowledge, dealership resources & exceptional crisis management when we couldn't get the right model I needed. He & Sales Managers John Gohls & Rod Stancliff were amazing at supporting my "out of the box" solutions which made all the difference. I would highly recommend the dealership, the management & specifically Gary!!

pdeltufo

May 14, 2014

I highly recommend Gary for his professionalism & superlative customer service. He made this the easiest buying decision to make w/o employing strong arm tactics or other ploys typically used by salespeolple.

Only1kings

Apr 15, 2014

I called in and wanted to make a Offer on a Pre-Owned Kia with 20,000 miles, and all the Specifications features I was looking for. They worked with me on my Personal Circumstances to put me in that Vehicle with a Healthy downpayment which actually, totally worked out in my favor, all I will say is I would recommend anyone that wants or needs a NICE CAR, or even CHOOSE from their SELECTION of nice PRE-Owned Cars or Trucks, to give them a Try! All my phone calls was returned, nice Customer experience No Haggle from their Sales Team. With Mr. Leonard Harris expertise and Mr. Dion Freeman personable personality really made me feel that I can Trust them. Shout out to Deborah too in the Finance Department & The Entire Kings Chrysler Jeep & Dodge.......please do not wait because they have Very nice cars,trucks and SUV's that are in plentiful! Thanks, J.Rocker

RebeccaBounce

Apr 14, 2014

I will update this review at a later date but I am very unsatisfied with the horrible service I received from your facility. I won't be a return customer.

AngelaFreese

Mar 31, 2014

My family has used this dealer for years and I will not go anywhere else.. They are Awesome to work with.. Thanks for always being there for our family..

SusanMK

Feb 16, 2014

I checked on this dealership online and decided to give it a chance. I haven't bought a new car in 16 years so I was very anxious about dealing with a salesman and working out the best deal to get a car for myself within my price range. My friend and I showed up at the dealership and were first approached by Rob Haas. Rob was fantastic! He was very laid back. He treated my friend and I with a great deal of respect and understanding. Rob was wonderful to deal with. He is very honest, laid back and a no nonsense kind of guy. Rob Haas was able to relieve a lot of my anxiety about dealing with car salesmen. His straight forward, kind attitude made me feel I was making the right decision and I left with a new-to-me car! I would send all of my friends and family to this dealership. Everyone was very, very nice and Rob made buying a car, as simple as possible. I look forward to dealing with Rob and this dealership again, in the future.

bethhulley1

Oct 3, 2013

Leonard Harris is the best salesperson we have ever dealt with. It was such an easy process buying our new truck. I had dealt with Leonard before on previous puchases and he always put the customer first. Will definately return in future if we are in the market to purchase again.

MichelleAmann

Sep 30, 2013

My husband and I searched for a new car for months. I have to say that most of our trips to dealerships we visited were unpleasant experiences. We worked with Dion Freeman and Leonard Harris when we found our way to King's Jeep. They are the reason we purchased a Jeep. Both of these employees were friendly, professional and made the process of buying a new vehicle enjoyable. I felt we were treated fairly with respect and patience. I would definitely refer any friends or family in search of a new vehicle to go see Dion Freeman and Leonard Harris.

tower78

Jul 20, 2013

Robby takes care of my many car(s) service needs. He is always friendly and makes sure my family and I am truly satisfied. Robby comes with my highest recommendation!!!

Finlayson1

Jun 28, 2013

It was the first time I did not feeel pressured into buying something I wasn't sure I really wanted. Leonard was very professional and personable at the same time.

pjchapelhill

Jun 17, 2013

By far, this was the best experience we've ever had buying an automobile - from a friendly greeting upon arrival to the sales process to finance.I highly recommend this dealership.

As35

Jun 16, 2013

We bought a jeep patriot June 15 and mr.harris was great to deal with as well as other staff very professional thanks.Would buy again

susanv1

Jun 7, 2013

This is by far the best experience we have ever had purchasing a new car. Leonard Harris was top notch as well as the other associates we came in contact with at the dealership. We are totally loving our new Town and Country Limited and will be back to purchase our next new vehicle.

mcgarrity85

May 25, 2013

Leonard took the time to show me the different options of vehicles out in the lot and the different options within the vehicle. He was not pushy and was willing to let me think through options and worked with me to get great financing.

shooter66

May 19, 2013

They had the car I wanted, and the sales person gave me a real good deal. and he was very friendly. Made a deal that I couldn't turn down.

djwillmoney

Apr 21, 2013

Mr Harris was a wonderful salesman. He made sure my wife & I were truly satisfied with the cars that we purchased. I would highly recommend him to anyone I know is in need of a car.

bill72

Apr 19, 2013

My experience at Kings CJD was 1st class! I really felt as if Jerry and Dion kept my best interests in mind and were very approachable and open to discussing options, especially when it came to financing. There is no doubt in my mind that there #1 goal was to make sure that I found myself in the right car and not only did they meet my expectations and stay well within my budget, they by far exceeded the expectations I fif have! I may never buy from another dealer again besides Kings CJD!Thank you for the experience and the great car!

DRDyer

Apr 11, 2013

Leonard was professional, knowledgeable and attentive to my interests. While many New Vehicle purchases can be a painful experience, Leonard made this purchase easy and enjoyable.

ecila009

Apr 11, 2013

My overall experience with the Kings Chrysler Jeep Dodge location was excellent. Mr. Jerry Loze was very knowledgable, descriptive and helpful in my search for the specific vehicle of my choosing. He not only respected my choice of not purchasing a vehicle currently on the premesis, he assisted me in the search of a vehicle which met all of my qualifications. I would highly recommend Kings CJD to anyone looking to purchase a new or used vehicle. Keep up the excellent work!!Also, my experience with Leisa Suedbeck in the finance dept. was very extremely satisfactory. She was very knowledgable cooperative about all financial aspects of my purchase. She also made the transaction process smooth and quick.Thanks to everyone at Chrysler CJD for making my experience an enjoyable one.

rotcironman

Apr 7, 2013

We first went to Kings CJD back in February for a replacement for one of our cars that was totalled because of snow. Don Pelfrey took us under his wing and helped us find exactly what we were looking for. He didn't try to upsell us or push us to buy something we weren't interested in, besides the normal "well, have you compared this model with any other cars, and have you looked at any other packages that come on this car..." Don was VERY well-informed and was willing to answer any and all questions we had no matter how big or small. He was very friendly, very respectful, and not one bit distracted from helping us. He treated us with the greatest customer service I've ever experienced in a dealership. I also just recently just went back to trade in my car for a Dart. I asked for Don again, but he was out for a bit, so I waited for him. He returned shortly and, again, treated me with excellent service and knowledge. I riddled him with questions about the Dart since they were so new, but he had an answer for about 99% of them, and if he didn't know an answer right off hand he would go research it or ask his manager...he didn't try to bluff his way into making my buy something I didn't want or know about. I would reccomend Kings CJD to anyone and everyone. They really do go above and beyond to make you feel not only like a respected customer, but family as well.

smithphantom

Jan 13, 2013

I purchased 2 vehicles from dealer in Oct. 2012, a Ram 1500 and a Chrysler 200. Purchased both vehicles in a package deal. I originally went in looking for a truck to tow a camper and stated to the salesman( L. Harris) that it needed to be able to tow 8,000 pounds. Looked a variety of trucks and settled on a quad cab ram 1500. Due to the company having large rebates on 2012 vehicles my wife and I also purchased a Chrysler 200. We traded in 2 of our vehicles for a trade in value of $5,000 each for a total of $10,000, and wrote 2 checks, 1 for $25,000 and 1 for 10,558.50 bring the total cost of the deal, with rebates, to $45,558.50.In early Jan. 2013 I discovered that the Ram 1500 will only tow 6050 pounds, not the 8000 pounds that the salesman said. I have tried to work out an agreement with the dealership that I believe is fair. I would never have purchased both cars if I had known that I needed to spend more for a better truck. Offer #1 from the dealer is to return both cars which are now used and receive $1586 off of the $35,860 sticker of a new truck and they will give me a check for $6466.$35,860 - $1586 = $34,274 for the truck. Then add the $6466 check from the dealer brings the total to $40740. If I then subtract the $40740 price from my original investment of $45,558.50 it appears that I am only losing $4818.50. This is false since I have spoke to 2 other dealers in the area and they are willing to sell the same vehicle for $8,000 off the sticker.Offer #2 from the dealer is to return the Ram 1500 truck and they will pay me $19,000 for a truck I paid $23,738 for, a loss of $4,738.Dealer is not willing to work out a reasonable solution to a problem they created.

elisabeth.furlong

Aug 16, 2012

We had a great experience buying our new car. I usually hate going to car dealerships, but we were surprised at how friendly they were. Our salesman was not pushy and treated us very respectfully. We had to haggle a little bit to get a good price for our trade-in, but it wasn't too bad. We ended up getting a car we love and will definitely recommend this dealership to anyone looking for new car.

edehart2

Jul 3, 2012

We had HORRIBLE service at the Mazda dealer next door so we decided to give Dodge a look. The reason we bought this car (2012 Dodge Journey) was because of the customer service. Ben was great, personable and really worked with us. They have earned a customer for life. Our next car will be from Kings CJD.

SandySandy

Jun 22, 2012

I was in the market for a new car and this dealership was just great to work with. They were very patient and listened to all my concerns and helped me end up with just what I was looking for. I am so happy with my new Dodge Journey. I love driving it and am very proud to be driving it as I think it is a wonderful car that stands out in a crowd. I would definitely recommend the Journey to anyone who really loves to drive and wants a distinctive vehicle. The purchasing process was nearly painless and a snap to complete. I just got back from my first vacation/road trip and it performed perfectly. And I cannot say enough about the keyless entry and start function! I am already hooked!