Used Cars for Sale at Knauz Continental Autos, Inc in Lake Bluff, IL

frank

Oct 8, 2016

san ,ryan and sam were great to work with, enjoyable buying experience , even upgrades option for same price when selected car not available would definitely buy again from them

Ron_Daisy

Oct 8, 2016

Sam and Hans were incredible to deal with and made buying my new Mercedes easier and better than I ever thought possible! These guys are the best!!!

Catherine Nelson

Oct 8, 2016

I have been a customer of Knauz for over 25 yrs and Sam Greenberg is tops. Friendly, informed, professional and great to work with.Cathy Nelson

sheilakgray

Oct 4, 2016

Just bought my 4th car from Dick Bradley and as usual he made it an enjoyable and easy process. Dick is the reason we continue to go back to Knauz. He is a very genuine person who goes above and beyond to ensure he has met our needs and he is a pleasure to talk to and do business with. Sam Greenberg was great at going over all the new options and features in my new car. He even demostrated the self-parking feature which I would have been afraid to try if I hadn't seen him do it first! Hans Kribbel was very personable and made us feel very welcome as we moved the purchase process. He even came out before we left to congratulate us and pointed out a feature in the trunk that we didn't know we had. Overall, they are a great team of people who work well together to make the experience pleasurable.

Cindy

Oct 3, 2016

Kevin Sanhamel sold us the Land Rover. The entire experience has been exceptional. From the test drive to the purchase to having someone come to my house to sync the garage door opener.Matthew Brueggeman went through the entire car and showed me how everything works. He was excellent. The best car buying experience we have ever had.

sandy1

Sep 22, 2016

Andreas sold me the GLE350 one year ago. I said then it was the best car buying experience we have ever had. He was an awesome saleman that didn't pressure you to make a decision. Forward a year and I had a flat tire service was great I had purchased the tire maintenance service. I just had an oil change and service A walked into the showroom and was greeted by Andreas. Adam was also there he had helped me more than once with all the technical stuff of the car. It's nice to see the same faces time after time to me it says something about Knauz and the people they employ!!

B&CArndt

Aug 6, 2016

My husband and I are extremely happy with our new vehicle. Richard Bradley and Hans Kribbel were friendly and professional. Bradley was so knowledgable about the cars that we were interested in. I'm not a fan of the long drawn out process of purchasing a vehicle. Our experience at Knaus was a pleasant process. We are so happy with our vehicle and experience that when it is time foe a new vehicle, Knaus will be our one and only choice.Christine and Robert Arndt

St. Charles 7117

Jul 29, 2016

We had just recently been through a TERRIBLE experience at another dealer and a different mfr.(Lexus), and decided to try Knauz. Every bit of this was a GREAT experience. Extremely knowledgeable salespeople, a no pressure attitude thru-out, take your time and enjoy, what a pleasure. Plus we got a fantastic vehicle. Every step was a joy. We passed a lot of dealers to get to Knauz, about 1 1/2 hrs away, and we are grateful we made the journey. Steve treated us like family.

Lake Forest Car Buyer

Jul 27, 2016

Kudos to David Brueggeman and Sam Greenberg for making the new lease of my 2016 CLA250 an enjoyable one and smooth in delivery and experience. Dave was relaxed, informative and very responsive throughout. I would highly recommend this team and appreciated the personal hello from the GM, Hans Kribbel, upon picking up my new car and his sincere gratitude for the business.

Michael G

Jul 25, 2016

Andreas Rehder and Sam Greenberg both continued the terrific sale and service I've received and expect from Knauz for the 30 years I've buying Mercedes from them. I once walked into AutoHaus and for 20 minutes, nobody took the time to ask if I had any questions, most doing personal stuff. Knauz is very much a customer focused dealership, sales or service. Sam even came to my home, twice, to program my garage openers. I have just bought a SL 63 AMG, GLE350 and a few years ago a CL550. Hans Kribbel, General Manager is as good as they come and George Black, Used car buyer is as nice and fair as you could ever expect

Pat

Jul 20, 2016

Sam Greenberg outdid himself in being helpful, courteous, and incredibly knowledgeable about the functions of our new Mercedes that would be the most pertinent to us (as it is a lot to take in everything about a Mercedes at one time!) Sam not only showed us the way the functions worked, but made common sense suggestions so we understood why and how a specific setting would work best in our everyday life. Sam was very patient as I am not that tech savvy. Despite my lack of knowledge about some basic iphone capabilities, Sam not only explained the phone functionality, but also showed me how it would be enhanced in conjunction with the Mercedes capabilities. Sam is a very valuable employee and should be applauded for his friendly customer service and going above and beyond what would typically be expected. Thank you Sam!

THX

Jul 18, 2016

These guys did a terrific job putting the best terms on the table during a short phone call and provided for quick and informative delivery of the vehicle. There was no need to sit around the showroom while the typical nonsense "negotiation" played out. This is how you buy a car.

Cg

Jul 9, 2016

Great dealership, excellent service, great selection of vehicles, reasonable pricing. Was able to find what I wanted and secure a deal very quickly. Would recommend to anyone.

Terry

Jul 4, 2016

I have purchased 5 S Class Mercedes over the course of the last 30 years, as well as numerous other vehicles for members of my family. This was the first time I purchased fron Knauz and it was the most pleasant experience I have had buying a new car. Josh Aleksich was our salesman and he was first rate-knowledgeable , courteous and responsive. Pricing was fair and haggle free. It is not often I give an automobile dealership high praise but Knauz deserves it based on this experience.

Neuwimd

Jun 30, 2016

My wife and I were looking for a car that would allow us to transport our son and his friends to all of his sporting events. We have been looking for months and were never sold on a car or dealership. That is until we visited Knauz Mercedes. I first went in and Mark Saltzman approached me and helped me out right away. We then scheduled a follow up for my wife and son to come in. Sam Greenberg helped us at the beginning. He made sure the car was ready and the A/C was on. They both were knowledgeable on the GL450. Mark and Sam worked as a team and lined us up with the car that best met our needs. Thank you to Mark and Sam for making this purchase a great experience.

LadyJ

Jun 26, 2016

We drove up in one of our old work trucks, and Josh Aleksich was the first one to offer help with looking at the GLS SUVs. We drove a 2016, and it was a fine vehicle. He even pointed out a used 2016 with only 5000 miles and an extra year warranty. So it was a tough decision, since the 2017 had some new features we loved. We left weighing the merit of each vehicle. Josh was very helpful throughout the process, and I did purchase the 2017 GLS. This is the 4th Mercedes I've purchased with Knauz, and overall they do a very good job. When we picked it up, the air conditioning was putting out hot air instead of cold, so it stayed another overnight at the dealership. Now, all systems seem to be functioning perfectly. Josh even came in on his day off to help us pick up the car, which, of course, was delayed to the next day. He offered to drive it over to us the next day, but I wanted some help with the self parking instructions which he gave us. Josh will do his best to help with whatever is needed.

Sim, Roger

Jun 26, 2016

Sani tried his best to get the vehicle we wanted in a low pressure environment which was very important for my wife. Sani was very professional , and in summary , I would not hesitate in recommending Sani which reflects well on the dealership.

MarinJ

Jun 16, 2016

Overall, super nice staff members. Very very friendly. My sales person, Paul Kim was very helpful. He helped me to get the best deal on the car as well as my financing options. 5 stars!

AthaH2

Jun 15, 2016

As the warranty on my previously purchased S550 4matic was due to expire, I called Knauz Mercedes Benz around 10:00 am with the hope of trading up for the lastest model. From the start to choosing the purchase, Paul Kim carried string the tradition that I've grown to expect from a Mercedes Benz Dealer; he treated me like family. It was his motivation to do what ever he could to, not only get me a great deal, but also to see that I was satisfied with the entire process. His attention to valuing the customer is beyond what I shall ever have words to express.

Scarnico16

Jun 14, 2016

Mark Saltzman makes you feel at home and the rest of the staff fine tunes what Knauz Continental Autos is all about. Wonderful showroom and excellent selection of vehicles. I look forward to growing with this group. Thanks for making it right! Nico

Susan M.

May 31, 2016

We have purchased at least six cars from Knauz and have always been treated with respect and professionalism. This last week we picked up our new 2016 GLS 350 with the wonderful help of Sani Nasser and Sam Greenberg. Vijay Zaveri handled all of our paperwork. It all went like clockwork, and we couldn't be more pleased. Sam even came to our home today to help with some of the settings of my new car. How amazing to have such personal service! Sam even helped my husband program the garage door opener for his new Bentley! Kudos to the entire Knauz organization. These two gentlemen are the perfect examples of customer care. Thank you to all. Susan Mulligan

happy camper

May 28, 2016

In June of 2015 I purchased a New ML350 from Paul Kim with an assist from Hans Kribbel. The buying experience was one of the best and most enjoyable that I have ever had, and I cant remember how many vehicles that I have purchased in my 66 years. In fact,, our...my wife and I experienced such a professional , relaxed, and positive sales approach, that we came back for another Mercedes last week May 2016. This time, for an E350 4matic for me. I am now a 2 Mercedes family, and can honestly say the drive from Crystal Lake to Lake Bluff was well worth it. While there I dropped of our ML 350 for its yearly check up. Mike Dube treated us like family. The Ml came back looking like new and with a clean bill of health. In fact, Mike gave me more information and details on its condition than my family Doctor. He even showed me some things that our ML could do that I was unaware of. Overall this is the place to go for a new car, used car, or service.

Sharon Cree

May 23, 2016

If you don't like pushy salesmen Dick is your man. He is very patient and will spend as much time as you need. I have a hectic schedule and he worked around it to make my car buying experience a happy one.

Volvo2003

May 12, 2016

Sani was amazing to work with. He helped me through the entire process and was informative, extremely knowledgeable and friendly. The showroom is comfortable and inviting. The services that are offered are fantastic. Free car washes!!! I will continue to my our vehicles from Knauz and Sani!

Vince Adinolfi

May 10, 2016

This dealership worked with me...someone who did not understand the MB lineup. They reviewed the product line with me. We talked via the phone lines or in person 5 - 7 times. In the end, I purchased a new C300. I am a proud owner of a MB. Most importantly, I am proud to say that I purchased it from Knauz!

TArns

May 2, 2016

Was not looking to make a deal on the day that I visited the dealership, but Paul made me aware of a very recently acquired E350 that I might want to take a look at. The car had only 8800 miles on it and Paul brought the car around, after running it through the carwash. Quick test drive and condition assessment led to an efficient deal negotiation.

conan

Apr 29, 2016

Marc gave me a huge help to locate a model and config I need. He did a thorough search and clearly provided me the details on price and options. When I compared to other dealerships, Marc is definitely exceeding all of them.

MathMan

Apr 29, 2016

I have purchased 2 cars at Knauz. Today I stopped by to test drive a used car they are selling. I bought my first MB from KNAUZ in 2000. My salesman was Dick Bradley. I called to see him today because he is such a knowledgeable and helpful person. I took a test drive and now must consider what I should do. I know that Knauz has a superior service department.

12345

Apr 26, 2016

There were some special considerations in our case in order to purchase a car, and Paul Kim has put our minds at ease by being resourceful and efficient within the short time frame that was available to us. Not only were we able to get through the loopholes and successfully find the perfect car, he was also able to create a comfortable experience throughout our encounter at Knauz, and even after the purchase continues to be readily available for any questions of concerns that we might have with the car. We are ecstatic that we can rely on a dealership that is dependable as well as quick and efficient with our needs. Highly recommended.

tallen122

Apr 25, 2016

We recently purchased a 2016 GLE 400 through Paul Kim, the second vehicle we've purchased through him. Paul makes sure the vehicle meets your needs and that there aren't any last minute problems before you pick it up. Jacqui took me through the paperwork without trying to upsell you with extras like extended warranty like so many other dealers do. The products are explained and if you say you're not interested she just moves on. Product genius Sam Greenberg takes you through the car and all of the systems that it has and will setup your Bluetooth and anything else you need help with. By the time you leave the dealership you'll know your new car and all that you can do with it.

Pamk

Apr 25, 2016

I wanted to purchase a new car as a surprise birthday gift for my son. I called Knauz and first spoke to Ryan Herbig, and then Paul Kim. I told them what I wanted. They found the perfect car 100 miles or more away. They were able to get the car for me. In addition to all of the other hoops normal customers put them through, I had an additional request of a big bow for the car. AGAIN they came through. Everything they promised me I got. The car, the price, the delivery date! They both took lots of time with me and explained all of the features of the car. I couldn't have asked for anything more. In addition, after I picked up the car they contacted me several times to make sure I was satisfied or had any questions. I DEFINATELY would recommend them to anyone who wanted to get a Mercedes. They also set up a special appointment for my son to go over all of the functions.

Scott

Apr 19, 2016

Recently leased a 2016 SL550 from Knauz. Overall the experience was great. It was a no pressure sale that ended with me getting a package that fit my needs. Paul Kim was the sales person that I worked with on the purchase. He was knowledgeable on the product and helped me in deciding what car was best for my needs. I will say also that I originally started looking at the Knauz BMW line with Brock Gordon and there was no competition for commision between the two sales teams. Brock showed me the BMW line then let me walk over to the Mercedes line with no pressure to just work with him. Once the deal was done, I was introduced to Sam Greenberg. Sam went thru the whole car with me and gave me quit the education. Sam was very knowledgeable on the product and was able to answer all my questions. Overall a great experience.

mary

Apr 15, 2016

After driving the same car for 12 years, I finally broke down and bought a new one! I can't say enough good things about my salesman, Paul Kim and tech guru Sam Greenberg! Paul was great when it came to helping me pick out the auto that best fit my needs. No pressure, only informative! After I drove the Mercedes GLE400, I loved it but still needed to test drive a BMW X5 before I was willing to purchase the Benz. Paul made it super easy- he told me and my family to sit back and have some free refreshments while he went over to the Knauz BMW dealership and set me up with a comparable X5 to test drive. I was unable to pick my new car up at the dealership the next day so they delivered it to my home! Sam Greenberg came with Paul and explained how everything in the car worked. Sam was patient and friendly and didn't make me feel embarrassed about asking so many questions. The icing on the cake was when they jumpstarted our CLK that hadn't been used all winter!!I can't say enough good things about my experience at Knauz!! I will be sure to recommend the dealership to my family and friends.Also want to give a shout out to Vijay Zaveri who did a great job at explaining the different Mercedes-Benz service programs/options- Thanks!

Lee3116

Apr 14, 2016

Sam did a fantastic job for us and we were very pleased with his help in understanding the use of our new vehicle. Sam also provided his number for follow ups and we did take advantage of that service and was pleased to know we could contact him.

P & T K

Apr 11, 2016

We hadn't been in the market for a car for many years. After a lot of research and visits to different dealerships, we kept coming back to Knauz Mercedes. While we were treated well at other North Shore dealerships, our experience at Knauz was the best. In addition to his warmth and enthusiasm, Gary Bogart answered all of our questions with nothing but patience and facilitated the purchase experience. Sam Greenberg knows how all of his vehicles tick and took us through all of the features of our new car in a way that even two technologically-challenged, middle-aged individuals could understand, although we sure that he hasn't heard the last from us as we know that we'll have follow-up questions! We won't be hesitant to contact either of them as they are both very accommodating and up-front about their desire to make sure that we have a terrific buying experience at Knauz. We would recommend the dealership, and the two of them, as well as their colleague Vijay Zaveri, without reservation! P & T K

J&JW

Apr 11, 2016

We have been buying cars for decades and this transaction with Knauz was the best ever. Gary Bogart was very helpful on the sales side. Sam Greenberg is, without a doubt, the most thoughtful and knowledgeable helper we have ever had to take us through the complexities of our new car even coming to our home to take care of the garage opener and taking us through the electronic features.

HPCustomer

Apr 4, 2016

Ryan, Sani, and Sam were great - probably the easiest and most enjoyable car buying experience I've ever had. I would definitely recommend buying a car from Knauz, and will do so again.

JOE ORI

Apr 3, 2016

Joey Sojka is the best. Takes care of our 3 Mercedes. No worries with Joey.Goes out of his way to give supreme service. Thanks Joey!!!

Donald Krihak

Apr 2, 2016

Let's just say this was the best car buying experience I have had. I am so use to calling every dealer and finally getting it whittle down to the correct price, but not this time. I walked in saw the car I wanted, CLS 63 AMG, and began to look at it. Paul Kim came over and politely asked me if I had any questions. Told him I just needed his best price on the car. I checked three dealers no one came close to his price. He then went out of his way to make the buying experience great with the help of Ryan and Sam. I now know every feature on that car along with having a team that takes care of me with any issues.

HEM3

Mar 30, 2016

We recently purchased a ML350 from Marc Leibovitz and the whole experience was fun and enjoyable. Marc was outstanding, no pressure and very knowledgeable about the product he was selling. I would recommend him to anyone. After the purchase Sam Greenberg spent time with us explaining all the features of our vehicle and never felt he was in a hurry to be done. He even offered to come to our home if we had any questions.

Thorin Mayba

Mar 29, 2016

Truly exceptional car buying experience! I have never purchased a vehicle and afterwords thought how awesome the staff was. Usually buying a car is more like work and something to dread. Paul, Hans and Sam, you guys are rock stars. Thank you for helping my wife and I find a great car.

htkim84

Mar 29, 2016

Worked with Paul Kim and Sam Greenberg to custom order a 2016 GLC 300 to the specifications we wanted. Mercedes had some issues producing the car with the color/interior trim combination we wanted but Paul went above and beyond to secure that combination for us. Sam really helped getting my name change/history fiasco cleared up and worked on my behalf to Mercedes Financial.Overall very satisfied with the experience and will recommend the dealership and the staff!

Pt1234

Mar 15, 2016

Just purchased our 4 th car from Knaus. Andreas and Sam were so very helpful. They are truly professional in every way and really know their product!! No high pressure sales Willing to go out of their way to make sure we were satisfied !When it's time for us to purchase another vehicle I will be very happy to return to Andreas, Sam and Knaus

HappyCustomer

Mar 12, 2016

As a former BMW driver, I was skeptical of switching over to the Mercedes brand. I must say that I am happy I made the move. I was very pleased with the customer service that was provided and the whole buying experience. Car buying can be a daunting task, but Knauz made my experience enjoyable. I am a happy customer. Mark and Sam were great to work with.

karkep

Mar 10, 2016

We purchased a new 2016 GLC from Knauz last month. Paul Kim was our sales associate. Loved the personal attention Paul gave us, he was so easy to work with. I have been bringing my car in for washes and everyone is so friendly and helpful. Paul even stops to say hi if he sees my car. Sam Greenberg worked with me to understand all the systems in the car and was very patient. I am able to contact him anytime with any questions I might have in the future.I would recommend this dealership to everyone. And have many times already! So pleased!

peggy

Mar 3, 2016

This is my fifth Mercedes, the fourth purchased from Knauz. Always, from start to finish, the experience has been exceptional. I hope Dick Bradely never retires!

SRUDurst

Feb 27, 2016

I just purchased my second Mercedes Benz from Sani Nassar at Knauz. The whole experience was exceptional from the moment I walked in the door. Sam Greenberg was very informative with the delivery process. I would most certainly come back to see Sani for all my automotive needs!

Benz Girl

Feb 23, 2016

These guys are great! I spoke with Sanni and let him know I would be stopping in to see the car. He was busy with another customer when we arrived, but he still took the time to make sure we were taken care of until he was freed up. He answered all of my questions and was extremely knowledgeable in regards to the features of the vehicle... When I took delivery they again made sure I was familiar with all the options on the vehicle. Definitely coming to Knauz for my next car!!!!

MBfan

Feb 22, 2016

We always expect superior service from all aspects of Knauz MB, but this time was beyond our expectations. Every person we delt with was professional, knowledgeable and went beyond to make sure we were satisfied with our purchase. Usually you are exhausted by the end of the purchase but not at Knauz.....they made it a true pleasure. From our salesman Andreas, Dennis in finance, and after purchase service from Sani and Sam.....it all came together......these people keep us coming back to Knauz! Five stars for everyone and the Delarship!!

drob

Feb 19, 2016

Have dealt with Knauz for many cars over the years. Always a good experience.I would recommend them to anyone and have referred many to them. Josh and Hans are great

Kadcon

Feb 16, 2016

Unlike other dealers i have dealt with Paul Kim and Knauz were very pleasant to deal with. No pressure and fair both with the purchase and the trade.

Arundas

Feb 12, 2016

Had a great car buying experience with Paul Kim at Knauz. He was very helpful to find us the right car with right features and great price. He explained all features and get us up to speed on the new car. Awesome customer service. Highly recommended.

TommyV GLE350

Feb 4, 2016

No hard sell, no bull. Very professional and helpful. Knauz is a top notch dealership from front to back.I recommend Knauz and my sales person Josh Aleksich.

mernie1

Jan 30, 2016

Everyone at the dealership was incredibly helpful, professional and made the entire process go very smoothly. There were so many people that helped us and and everyone we came in contact with was so helpful.

Pat Lawlor

Jan 29, 2016

This past Monday I purchased a car from Knauz for the second time in two and a half years. The previous car was a wonderful MDX and now a stunning GLK350 for my wife. Each visit to Knauz has been a good experience. Our salesman for the Mercedes was Paul Kim. I found Paul to be pleasant, knowledgeable, and honest. He has a very suitable personality for his line of work. I appreciate his factual common sense no pressure style. After a fair negotiation on price we then worked with Mr. Vijay Zaveri on financing the car. I can't recommend this gentlemen highly enough. He was smart, gracious, and understanding of our needs. He was able to put together a deal for us that exceeded my expectations. Simply a superb gentleman to work with. I also want to thank Sam Greenberg for the wonderful assistance he provided my wife. He very quickly and professionally customized the vehicles settings for her. I really appreciate having a world class facility like Knauz in our area to do business with. Their service, beautiful facilities, and superior products are a cut above. I will be doing more business with them in the future. Pat Lawlor

Norm Rosenthal

Jan 27, 2016

We are very pleased with our new GLK. Hans and Andreas were very good to work with. The "star" person, in our opinion at Knauz was Sam Greenberg. We had difficulty figuring out how to understand some of the features. We called Knauz on Saturday afternoon and Sam drove to our home and programed the garage door. Sam asked if we had other questions and insisted on staying with us to show us how to work many of the features on the GLK. We are so impressed not only with his amazing knowledge of the car, but how patient and easy he made us feel, too understand all of the electronics. Sam, in our opinion, is Knauz's best asset.Happy customers,Linda and Norm RosenthalLake Bluff, IL

delaerrating

Jan 26, 2016

I leased my third Mercedes from Knauz, with Willam Dierks as my sales person. I would consider doing business anywhere else and Bill is my absolute go-to-person for cars. The overall experience at Knauz is outstanding, fast and customer sensitive. i would recommend Knauz Mercedes to everyone.Tom Meador

Katherine

Jan 23, 2016

Richard Bradley was extremely helpful and provided exceptional service during our recent car purchase. He exceeded our expectations and even offered to send someone to our house to help us activate the garage control in our car. He went out of his way to help us and find the perfect car to meet our needs and budget. We would highly recommend Working with him and the team at Knauz.

Florence445

Jan 13, 2016

We are highly pleased with the professional manner in which Sani Nassar, Sam Greenberg and Chad Holland provided us. You have definitely gained a new customer who will refer all of our friends.

Louis - CLS

Jan 12, 2016

Sam Greenberg actually came to my house to help set up garage door opener! Outstanding service! I would strongly recommend Knauz. The service department here is strong as well.

Louis - CLS

Jan 11, 2016

Strong sales knowledge and a great service department! Really trust these guys.I would recommend Knauz to anyone buying or leasing a new or used Mercedes.

RV

Jan 6, 2016

This is my first time in this dealership. Mark was very professional and knew exactly what I wanted. Everyone in the dealership was very helpful and accommodating. I definitely recommend this dealership.

MV

Dec 29, 2015

Over the years we have purchased or leased 7 vehicles from Knauz (5 MB, 2 BMW). It has always been a pleasant experience and we always felt we were treated respectfully, honestly and were able to conclude a transaction that was fair and comfortable. At no time did we ever feel pressured. Josh Aleksich and Hans Kribbel made it easy. Hans and I share the same birth date so perhaps we have a special connection.

Dkl0711

Dec 17, 2015

One of our family's car had to get totaled last minute due to flood damage. Went to Knauz and found a great car for a great price. Car was in great condition and the salesman was very helpful and made the process so smooth for our family. Highly recommend this dealership!

flmhmb

Dec 7, 2015

I bought my first MB. I had planned to visit many dealers before I buy a car. Knauz was my first and only dealer I visited . got an excellent deal , and dealt with very professional and friendly sales. Thank Andreas, and everyone.

CXSME

Nov 27, 2015

Michael Marklund provides consistent beyond expectation customer experience; he anticipates my needs and seamlessly carries through! Michael insures that the experience is efficient and effective with a heavy dose of personalized service. Bravo!

dannychun

Nov 23, 2015

After deciding on a make and model I found that Knauz had exactly what I was looking for. Upon contacting the dealership, Paul Kim has guided me through the entire process of scheduling a test drive to the final purchase process. He was able to answer every question I had and if he did not, he was able to get the right information for me. Definitely a pleasure purchasing a car from Paul and Knauz.

Wojo

Nov 7, 2015

Dick Bradley is an outstanding salesman, who really knows the cars. He's very professional, courtious and wants to be sure you are comfortable with your purchase. He gave us a great price. They did not have the exact car we wanted on the lot, but Dick found one in the area and had it the next day. He had Sam Greenberg walk us through all of the features of our new car, including setting up our phones and contacts, etc. He did a great job.Vijay took care of the financing for us and offered all of the programs that MB provides in a relaxed setting that let us decide, without any undue pressure. All in all, it was a great car buying experience.

Pglipps

Oct 23, 2015

I have had three prior Mercedes and they have all come from Knauz and all were serviced there. My last Mercedes was 10 years old and running well. I would go on line from time to time to see if a car, that met my expectations would become available. One did. I contacted Knauz via email on Sunday evening, and told them that I was interested. My wife and I went to the dealership on Monday morning, we're immediately met, and drove out with the new car at noon. We were treated with respect, our negotiations were civil and we came to a mutually agreed on price. No anxiety, no runaround, no game playing, just straightforward business in a friendly setting.

Noway

Oct 6, 2015

Have been buying cars for 20+ years from Dick Bradley at Knauz and he is a pleasure to work with. He & Knauz always puts the customer always first!

Marsha Goldstein

Oct 3, 2015

Knauz is simply the best dealership I have ever done business with. I have purchased 6 cars from them and each transaction has been professionally handled from start to finish. With competitive pricing, knowledgable staff and a great service department, iI will never buy a Mercedes anywhere else.

mercedesgirl123

Sep 24, 2015

I have bought all my Mercedes Benz cars from Knauz. This car is by far the most complicated vehicle yet. Dick Bradley did an amazing job teaching me all the features. He has always been very kind, knowledegable and followed upon every detail. He has sold me every car over the years and it is a pleasure to deal with an experienced, trustworthy, respectable salesman. THANKS DICK. Love my GLK350

awesome auto

Sep 12, 2015

This is the fifth Mercedes we've bought from Knauz. Each experience has been excellent. Customer service is unwavering. Andy Wallace is knowledgeable and professional and keyed to customer satisfaction. Evan Langslet was superb in his role of reviewing the many features of our S550. He is a good teacher, knowledgeable about the car in general and especially helpful with the many electronic pluses in this model. He was friendly, courteous, and patient, reminding us that we can call or come in anytime with questions.Art Engle

Basil

Sep 10, 2015

Paul Kim was very professional, personable and knowledgeable in working with me to purchase our new 2016 E350S4 Wagon. His follow-up was exemplary, and the entire experience has been a pleasure. I highly recommend Paul Kim and the Knauz Mercedes dealership. Hans Kribbel was instrumental in finalizing my decision, and I'm impressed with the way in which the entire purchase process has been handled.

Gary

Sep 9, 2015

David Brueggeman was terrific helping and understanding What I wanted providing the information and alternatives in the various GLE 350's . We were pleased with his attentive response to our questions, We also were impressed with Evan Langsslet and Jacqueline Wiegand who helped David with the tecnology and sales transfer of our New Car. In all we enjoyed the experience and we are happy with Knauz.

ASPX

Aug 20, 2015

Outstanding customer service provided by Evan Langslet. Very courteous and knowledgable. My Knauz expereince truly was enhanced by the outstanding customer service provided by Evan. He is truly an asset to the dealership. Great service also provided by Joey Sojka and Andreas Rehder

Peter Kaplan

Aug 15, 2015

Sani Nassar---Inspired. Sincere. Trusting. How may time in life these days can you actually experience inspiration, sincerity and trust? Not many I'm guessing. Then there's Sani Nassar. Finally...the real deal. We just purchased a new C300 from Sani after shopping 3 other dealers. His knowledge of the product, willingness to work with us re price, the delivery experience of the car to my wife was about as perfect as you can get. Knauz is a top drawer dealership and I can assure you we will be returning to Knauz to purchase our next Mercedes.That's of course as long as Sani is there.

KevWit11

Jul 14, 2015

Dick Bradley and the Knauz Mercedes staff did a great job from beginning of ordering my C300 through the delivery. They worked through a few issues making everything work out smoothly. Great vehicles and great team. Thank you!

Pwiltson

Jul 10, 2015

Thanks for another superior delivery! I just picked up my 9th or 10th car from Knauz. As usual, the process was painless. My car was ready, paperwork was complete and I am very pleased with my new Mercedes.

MB75

Jul 8, 2015

I am writing a review for the outstanding service given at Knauz Continental Mercedes Benz dealership. Richard Bradley was the best sales associate I have ever talked to. I am 40 years old so I have had a lot of experience with buying or leasing a car over 2 decades. Richard was very knowledgeable, kind and determined to make my first time at Mercedes memorable. Everyone from finance, to service to the Sales manager were amazing. That word "amazing" gets thrown around alot but they really lived up to it. I must have been there 8 or 9 times looking and deciding and then ordering from scratch and they treated me like I was at a Five star hotel. I can't say enough about my time there, all I know is I will be back and I will get my wife's car at the same location because of the impeccable service. If you want a Mercedes this is the place to go, if you want a sales associate that will be honest, transparent, not pushy and help in any way possible then definitely see Richard B.G.M. of Lake Bluff

Janice DLC

Jul 5, 2015

I purchased a car from this dealership last week and the service was the best. I inquired online about the vehicle I saw and the responsiveness from Jennifer Pratt was immediate and precise. I entered the dealership knowing exactly what I wanted. I made an appointment and they were anticipating my arrival. Paul Kim was very calm and I enjoyed test driving the car with him. He was able to answer the specific questions I had about the car I was purchasing. Never once did he seem uncertain. Lastly Vijay in financing was so friendly and hilarious. He made me feel comfortable as a female car buyer. I purchased add ons but did not feel pressured. Everyone was polite the facility was comfortable.

nknangia

May 25, 2015

I recently bought a new E-350 from Knauz. My experience with the Knauz team was fantastic... I dealt with Sani Nassar as the primary sales rep. Sani was transparent from the beginning and worked with me to help decide the car that fits my needs. Sani along with Vijay and Hans made sure that I walked out with a great experience and the car I was looking for. Evan did a great job walking thru all the features. Great job Knauz team!

DM

May 21, 2015

Ill start by saying that car buying is at the bottom of my list of what I enjoy purchasing and have always dreaded in the past. That all changed since coming to Knauz. Mitch is a great salesman very friendly and knowledgeable and he found exactly what I wanted but never pushed me to buy. He's genuinely concerned about a customer getting what he is looking for and that the customer is happy with his purchase. This car has a lot of controls and cool features that I was not familiar with and Mitch was very helpful and patient when it came to explaining everything as was Evan who also knows a lot about the cabin controls and features a wealth of information and also very good and patient when it came to explaining it all. Vijay handled the financing and the process took a minimal amount of time which was another plus. This was hands down the best car buying experience Ive had and I would not hesitate to purchase from this top notch dealership again.

megbarrios

May 20, 2015

I was in the market for a new car and found the CLA 250 and fell in love. We worked with Pail Kim and he was such a pleasure to work with. He was knowledgeable and not pushy at all. He really made it such a great car buying experience. We finally decided we had to have the car and went to pick it up. Everyone we came in contact with from Paul our sales guy to VJ in finance we felt taken care of and at ease. They even washed my fiance's car while we waited! Definitely recommend Paul at Knauz if you are in the mare it for a Mercedes!!

Hux

May 18, 2015

I had an excellent experience at Knaus. All people there were very helpful. Mr. Andreas Rehder did an outstanding job helping me to buy a vehicle that I really like. I will certainly recommand my friends to purchase car(s) at Knaus. Thanks!

Larry

May 5, 2015

KNAUZ is a pleasure to do business with. The sales, finance, and service are outstanding and provide a great value. Car is always clean when picked up and the work completed is always perfect. The people at the dealership though is what makes KNAUZ so great.

David M

Apr 28, 2015

My experience at Knaus was First Rate! Everyone from the General Manager to the Finance Manager to my Salesperson to the crew who delivered the car to me exceeded my expectations. They ALL did what it took to make me a "Customer for Life!"

ml550

Apr 7, 2015

Joey Sojka provides old school customer service. I drive 30 minutes to have my car serviced at Knauz because of Joey. Joey cares, is knowledgeable, respectful of your time and money. It has been a long time since I felt compelled to write a review. Joey however is takes time to explain, listens, and provides options. Joey's mother should be proud! Mars. Sojka raised a wonderfully honest and professional son.

eddiezeitler

Mar 5, 2015

As a long time customer, when my S600 was totaled in an accident, my first stop was at Knauz to see what was available in a used car. I purchased a used ML550... my experience was outstanding. From the sales to the financing to the service... good people.

Chad

Feb 9, 2015

We recently purchased a Mercedes from Knauz. It was the 5th vehicle we have purchased with them. Sani Nassar was our sales consultant and was fantastic. From the first step in to their showroom to driving away with the new vehicle I could not see how it could be any better. Great job and thank you!

Ileannie

Jan 20, 2015

I had bought a BMW X5 10 years ago at Knauz and had a nice experience. I thought it was time to update the car I was driving but wasn't sure if I wanted another BMW or switch to a Mercedes. Either way, I thought the best place to check out new cars was at Knauz. I ended up trading in the X5 for a Mercedes-Benz 2015 ML350 and could not be happier. The car is awesome and the experience at the dealership was above and beyond my expectations. I just want to give a shout out to Jacqui Wiegand, my sales person, and Claire Skuble, the Mercedes-Benz concierge. Jacqui was extremely helpful when it came to making a decision to buy the car. And Claire was incredible with her knowledge and patience in teaching someone all the "bells and whistles" that came with the car. No buyers remorse for me - this was a great experience! I highly recommend Knauz!

Maande

Apr 19, 2014

I brought my s55 amg in to purchase a second key, Knauz service could not get the programming of the key to work with full function. The key will not open all doors and will not open the trunk. What is worse after two visits the key is still not working properly. I have left messages with the service advisor who will not return my call. If Knauz can not take care of a second key why should I trust them for any other service. Instead try mercedes of Hoffman Estates.

Geral

Apr 9, 2014

I found Knauz Mercedes to be exceptional in every way. Andreas Rehder, our salesman, was as pleasant and professional as they come. The car was extra clean but had footprints on the carpet, so they cleaned them again. We asked to take the used car to another Mercedes dealer for a check-up and they agreed without hesitation. When we had second thoughts about buying a used car Andreas and George, the sales manager, were understanding and gracious and refunded every penny of our down payment.

culinary9

Oct 24, 2013

I had a great experience with Knauz! The entire team took great care of me, helped with concerns I had, and even delivered the GLK I bought a month early. Jake walked me through the process every step of the way, and continues to check in with me to make sure I am enjoying the car. Very attentive and friendly. Great people. It made my first time with Knauz and also with Mercedes a great one!john

poetgirl1

Oct 9, 2013

I came in just looking at the cars and a man came up to help. It was such a pleasure to have a nice salesman . Thank you Perry Lerman for your outstanding knowledge. I will consider coming back..

Prawn16

Jul 19, 2013

I recently purchased a vehicle here...and had a very interesting experience. My sales rep (Perry) was fantastic - he communicated clearly and went out of his way to make the experience positive. His manager (Hans) was arrogant and insulting when I began a simple negotiation of the vehicle price. I fully respect a dealer's need to keep margins appropriate but I simply do not like being talked down to in the process. Hans gave me the feeling that unless I was a wealthy cash paying buyer I was wasting his time. After all, I was only spending a measly 60k.Perry kept me engaged and in the end he was the only reason I purchased here. I will refer friends and family to Knauz but with one huge caveat: Work only with Perry and be prepared to pay a bit more for the "privilege" of buying at Knauz.

mercedeslover35

May 19, 2013

We contacted the dealership for a 2012 Mercedes-Benz GLK350; the customer service representative was very professional and knowledgeable about the vehicles which were available for sale at that time. Then, the sales service representative transferred us to Perry Lerman. From there his response was very excellent and very open for dialogue/negotiation for price. His negotiations skills are excellent which made us to go to the dealership same afternoon and we ended up buying the car. He also helped us to get some car maintenance services for 2 years. One time I contacted Perry for a car wash and he was helpful and accommodation my schedule. When I went over there, he took my car for car wash and he did it himself. Since, the car serviceman was not there at the time. Our car buying experience with Perry Lerman was very smooth and professional. I would recommend others to experience his sales expertise in order to get a better deal at Knauz Continental Autos. Special thanks to the sales service representative and Perry Lerman.

bubsbullets

Feb 28, 2013

had a great expience the salesperson perry was very helpful as i looked at a 2013m clas mercedes and also sport mercedes. i had a grea experience and the entire staff was very accomodating to all my needs especially perry.

hothands089

Feb 27, 2013

I had a very good experience with Knauz autos. Ian was a very professional salesperson who was very informative and pleasant to deal with. The overall customer service was fantastic, and everyone was very friendly. I look forward to coming in to purchase a CLA in the fall!

835777

Feb 26, 2013

Had a very good experience with buying my Mercedes GL at Knauz. Bill facilitated the transaction with timely follow up and pushing to have the car I ordered available as quickly as possible. He made the whole transaction very pleasant and easy to manage. Upon delivery, he described the features well and helped get my family setup with all the electronic options. Service upon delivery was very friendly and consistent with the good service I've received from Knauz over the last decade. A great place to buy a car, and Bill was a very good sales agent.

GizemPerdeli Ozbay

Dec 6, 2012

If you are looking for the typical pushy sales people, look elsewhere! Knauz is clearly the BEST car dealership we have been to. Perry Lerman was absolutely great in trying to understand not only what we want but also what we need (!) and partnered with us in making the best choice in our car purchase. He went above and beyond to explain us all the features of 7 different cars, took 3 test drives with us and helped us make the best decision for our family. Furthermore, our bank credit process was extended due to holiday schedule of banks but he hosted us for 3 hours at his office and never lost the smile on his face.This is a place where you can expect a lifelong partnership when you buy such a high quality car from super knowledgeable and super nice people! Well done Knauz! Thanks a lot for all you have done Perry!Gizem Ozbay

marco sangria

Nov 29, 2012

dennis Santi in sales and chad holland in finance made the whole experience last about an hour. dennis called and told us about the Black fiday deals and we agreed and off we went in a new wagon. We would have missed the offer if dennis didnt call. Many thanks for the heads up.

Jerry Stachon

Nov 29, 2012

Had a very good buying experience in working with our sales associate Perry Lerman and Brad Holland. Both went above and beyond to make my wife and I comfortable with the process of buying her GLK.

Rrg9293212

Nov 4, 2012

As an addendum to my review of Perry Lerman who provided excellent service, I was remiss by not including Hans Kribbel who offered attentive service by providing a full disclosure of options. Additionally, I would like to commend Chad Holland, finance manager, who completed contracts and license and registration details in a timely fashion.

mot2001

Nov 3, 2012

Knauz is a great dealership. The sales and maintenance service is fantastic, some of the best I have seen. The entire staff is very helpful and friendly. I have used them to service my cars and have purchased a number of cars from them. I have plenty of options in choosing a dealership, but choose Knauz to service and purchase my cars because they pay attention to the details of my needs and usually exceed my expectations.

Fran Letham

Oct 19, 2012

Perry Lerman, the sales associate who assisted us in the purchase of our new car, was great. He was extremely patient in explaining all the "electronic" features of our new Mercedes Benz SUV. I would recommend him to anyone thinking about purchasing a new Mercedes.

ann.bidwell.9

Oct 4, 2012

Perry is great! He is friendly, knowledgeable, and went the extra mile (with manager Hans Kribble) to see that I got a good deal on a beautiful 2012 Mercedes GLK. Lots of bells and whistles on this car, and Perry patiently taught me all the technology. When I needed a remedial "class", he didn't hesitate and happily went through all the details a second time. When I promised him I wouldn't bother him again, he said, "no no - I WANT you to call me!" That's service. I think I am a Knauz customer for life.

leo mordini

Sep 28, 2012

I had no plans to buy to a Mercedes untill I rode in my son {Tom} E 350 and we met with his salesman Dick Bradley a good knowledge friendly man after many tries for a E 350 that I wanted we found one and with Dick Bradley help today Iam happy to own one.....Thank Dick. Leo Mordini

rufit7

Sep 26, 2012

We were approached immediately. Looking to test drive a C series but asked if it would come in a converitable. We were shown the car we bought that had many more options and good price. The salesman (Perry Leman) was funny, entertaining, but yet jprofessional. Very personable with no pressure. it was truly a fun experience.

schreiber47

Sep 25, 2012

Perry was very helpful, polite, informative and not "pushy"!! He managed to guide me along the way and offered the option to put the new car on reserve and went out of his way to re-secure the $500 coupon that I had deleted from my computer. Buying a car is my least favorite thing to do but Perry actually made it almost fun!!!I would definitely refer a friend to him and to the dealership.I also met with Chad & he was polite, helpful and efficient.In service, Joey was very helpful and really took over the issues at hand.I am very impressed with everyone I met and their willingness to help! Kathy Schreiber

bauer407

Sep 24, 2012

Perry did a great job in describing to us the current GL models we were interested in, as well as helping us find additional cars we might have been interested in.

Dr. Greg

Sep 17, 2012

Dick Bradley and all the staff at Knauz are wonderful. I have owned three cars from them and personally have worked with Dick for all three sales. My last car was leased from Lexus and I hated it. The staff at Knauz were wonderful to work with and give their profession a wonderful name. I will not go anywhere else to purchase a vehicle. In these difficult times I found them understanding and more than willing to work with you without being pushy in the least or trying to sell you something out of your range. Dick is by far the most personable, professional, and knowledged individual I know regarding this product. Highly recommended without reservation.

anastasia.randle

Sep 17, 2012

The staff was eager to help and not forceful/pushy in their approach to a potential sale. The overall atmosphere of the dealership was a friendly one. While the price we were given for the car was not what we had ultimately hoped for, we are still very happy with our purchase. Our salesman, Perry, was great. He was very down to Earth and easy to talk to and did not make my wife or I feel like we had to leave with a purchase. He had a good mix of "salesman" and light-hearted neighbor feel; In other words, he was a wonderful person to work with.

dewilliams007

Sep 2, 2012

Perry was extremely nice and helpful. He was very easy to work with and ensured that we found an automoblile that we wanted that fit our budget. After deciding on a certified pre-owned vehicle, Perry located a car for us and it was delivered to the dealership the following day. The interior detailing of our C300 was not up to standards initially but was corrected on the spot by the service department.Overall this was a very enjoyable experience and we were treated exceptionally well and received a fair deal.Knauz Mercedes Benz is a highly professional organization.

foxnick

Aug 23, 2012

Smooth and Easy Transaction Overall. Low to Medium Pressure. Salesman Perry Lehrman was very friendly, knowledgeable, helpful and professional. Wore a shirt and tie which is rare these days and great to see in the dealership! Was interested in Leasing a Mercedes Benz for my wife and dealership was very helpful in letting us determine the best car for our needs. We weren't pressured into any particular model. They could have easily tried to push us in a more expensive model such as E Class or S class, but they seemed to just go with whatever we wanted to look at which was nice. Overall my wife and I are very happy with the experience, service and Professionalism at Knaus Mercedes in Lake Bluff. I'm so use to High-Pressure Dealerships with too many sales reps waiting to stuff you into anything on the lot. It was refreshing to spend 3-4 hours overall and not feel overwhelmed and over pressured. We will definitely be back for more cars!! Great Experience!! Nick and Amy Fox.

v.okelly

Aug 22, 2012

Great experience! Perry handled everything for us very smoothly. Would definately recommend Perry and Knauz to anyone interested in purchasing a car!! Thanks for everything!

Clbasden

Aug 19, 2012

Josh Aleksis came out to meet us with a smile. He willinging answered our questions and tried to find the answer for us. He was patient by allowing us to drive numerous vehicles giving us experience with the type of car that was best to serve our needs. He remained supportive throughout the process of the purchase experience. Hans Kribbel provided balanced feedback on the vehicle choices we drove without pushing us to one model. He was supportive of Josh as our primary salesman. Denise Duet was the loan officer who helped me at the end with the car financing. MECEDES BENZ financial services declined my loan and my hopes of owning the car was nearly shattered. However, Denise Duet was able to find me a loan that was pallatable to make the purchase come through.I am thankful to Josh, Hans, and Denise for facilitating my purchase of the beautiful Mecedez Benz GLK350.

latonya2

Aug 8, 2012

This was my first luxury car purchase; and, what a positive and wonderful experience it was. I started out with Adam Ricco; BMW representative. Adam is a no nonsense kind of guy; and, such a pleasure to work with. When I decided to purchase the MB C300; without hesitation, Adam walked me over and introduced me to Dennis Santi. Who was also very professional, knowledgeable; and, OMG funny! (I didn't steal any of your jokes yet :) When it was time to present the numbers; Hans, by far the BEST! Thank you so much. We made the transaction happen; and, that was it. No games, no hassles, no back and forth, etc. This was an excellent buying experience for me. In which Knauz Continental Autos strives to achieve. Knauz by far; exceeded my purchase expectations. Denise, "the finale" did an exceptional job explaining products & the optional warranty, etc. Lastly, I am hopeful when I am in need of any type of service/maintenance, my experience with Knauz; as expressed above, will be nothing less than fair and exceptional as well.

Karen K. Rogers

Jul 27, 2012

I just purchased a MB GLK 350 at Knauz with Perry Lerman as my sales representative. This is my third MB and my third purchase from Knauz. Perry was great: friendly, knowledgeable, and easy to work with. Purchasing the GLK was a good experience and the deal was good, too. I highly recommend Perry and Knauz if you're looking for a Mercedes, pre-owned or brand new!

ekubalek

Jul 17, 2012

Our vehicle is missing headrests and it took 8 weeks to obtain keys to the roof rack. It has been 10 weeks and still no decision on whether we will ever get any headrests yet.

Lollie

Jul 8, 2012

We have purchased 7 other Mercedes from knauz,and always have taken great care of us! Bill or Dick Bradley in sales was Outstanding.everyone there is helpful and personable.

sachinjain415

Jul 7, 2012

Went to Knauz Continental Autos because I saw a good looking 2011 Black Mercedes Benz E350 online. I was pleasantly surprised to see the large autoplex that Knauz owns with all the different car dealers they have. I made an appointment with Perry and he immediately greeted me at the door and was extremely friendly and easy to talk to. He was able to answer all my questions without hesitation and took me for a nice test drive of the car. I liked Perry's style because he was not overbearing in his sales pitch, but was able to explain everything about the car that me me feel like this was going to be the right purchase for me. Of course, I had done extensive research on the car and had already been to a handful of other Merecedes Benz dealerships. I can tell you hands down that I was able to get the best car for the best price compared to all the other Mercedes Benz dealerhships around town. Perry, Hans, and the other sales manager (his name is slipping my memory now) really went above and beyond to give me the best possible deal which made my wife and I feel really great. I have now owned the car for over 3 weeks and love it! I stopped by Knauz recently and the sales team treated me just like a VIP. Perry took my car through the car wash as a friendly courtesty and I certainly appreciated his great service. I will be highly recommedning Knauz Continental Autos to all my family and friends!

dgiturbo

Jul 6, 2012

This is my second new Mercedes purchase from this dealership and Mr. Bradley. (2007 and 2012 models). Based on those experiences, they will also be where I buy my third when the time comes. Easy to deal with, straight forward with their answers and very knowledgeable about the products and incentives. Pricing was as fair as to be expected, and better than other local dealerships I visited for comparisons.

paulasbenz

Jun 7, 2012

My buying experience with Dennis, Hans and Denise at Knauz was quite positive. Their professionalism as well as friendly and attentive service outshone 2 other area Mercedes Benz dealerships. The difference between dealerships was vast and distinct. First, they answered my email and returned my phone calls promptly. Secondly, they addressed all of my questions, even though my first question was price! I knew I wasn't buying a go cart but I still wanted to know the number. It is, after all, my money. They didn't avoid the inquiry, rather, they gave me an answer. Therefore, I wasn't ignored as with the other the two other dealerships. To the other dealerships, that's called respect. I will return to Knauz for future auto purchases. Many thanks and continued success to Dennis, Hans and Denise.

ifly170

Jun 6, 2012

This was one of the best car buying experiences I have had. The staff was very straight forward about the deal. I felt no pressure at all. We worked with Perry to complete the deal,he was very informative about the warranty and features of the car. Denise was helpful to complete the paperwork. After the sale was complete, we discovered a minor issue that Knauz took care of without delay.

alfredzhao

May 23, 2012

Knauz is the best luxury car dealership we ever experienced. The first visit, we thought their showroom open till 9:00 pm and arrived at 7:55 pm. Turned out they should be closing at 8:00 pm. Regardless, the sales manager (Hans) and sales consultant (Dick) greet us and answered all our questions and even test drove a MB ML-350. By the time we left, it was already 9:30 pm. Their professional ethic towards work is exceptional. Their price is excellent also, never pushed us to buy anything. They think on behalf of the customer and established a mutual beneficial sales/customer relationship. After comparison shopping, both of their service as well as price won the competition. I am super glad to buy from them and will recommend more people to go there.

FPirri

May 12, 2012

Perry has outstanding customer service skills. He made a complicated purchase simple through his patience and understanding of my needs insofar as a vehicle was concerned. He helped me make a choice finally after many months of looking for a new vehicle. I couldn't have asked for more patience and professionalism.

laur437

Apr 21, 2012

Staff is great at Land Rover. Always accomodating, and fits me in last minute! Even though I don't own a RR anymore, I bought a BMW from Knauz next door because my experience has always been fabulous at RR. I still come by and visit my friends at RR when I'm at BMW! Thanks, guys for being so great!

cherlenz

Apr 16, 2012

As usual, Knauz did an awesome job servicing my car. Knauz always is price competitive, offers fantastic specials, and provides a Savings Card which entitles the customer to an even greater discount. Furthermore, when I was shopping for tires for my Mercedes, Knauz matched not only other dealers' prices, but online sites' prices as well. When I experienced car trouble in the middle of the afternoon, Joe Coleman and Joey Sojka got my car in immediately; and Joey Sojka greeted me and his technician took care of my car's immediate problem as well as curtailed a potential problem. Joey kept me abreast of the work needing to be done. My car was returned to me repaired and clean as always: the exterior, wheels, and tires were spotless; the interior was vacuumed and cleaned. I thank Knauz for another excellent service visit.

ripshotred

Mar 15, 2011

Jim, our "salesman" (in name only), was one of the worst I have encountered. I have purchased 4 vehicles at Knauz over the years, with no problems, but this salesman, and the MB dealership in general, have a dismissive, borderline arrogant attitude. They treated my wife poorly--ignoring her, not answering her questions, etc. We have lived in Lake Forest for 25 years, and expected better treatment, but none was received. Will never go back to Knauz--went to Autohaus on Edens. Totally different sales experience--bought our new car in a day--no hassle--from a polite salesman (Kevin) who knew the car well, and was actually interested in helping us decide which car to buy. Knauz needs a wake-up call. Too bad, really, we wanted to give our business to our local dealer, but they left us with no choice.

chipadd

Aug 22, 2005

Bought a new car from this dealer and found the sales staff to be much better than other MB dealers in the (Northern) Chicago area. The sales staff was pleasant and did not pressure me, even though I was dressed in casual clothes and relatively young (late thirties). Other dealers took one look at me and hardly gave me the time of day. Knauz dealt with me fairly and I was happy with the deal.