L & S Toyota of Beckley reviews

William

Nov 15, 2016

Fast and prompt service and the staff was helpful. Also staff explained the service they did for that day. Facility was also clean.

Linda

Nov 14, 2016

My mom had a heart attack. I traveled from Boston to WV. MY OIL NEEDED CHANGED MY TIRE PRESSURE WAS LOW AND I was having a bad week. Me Kevin Trzicak treated me with respect. He was very kind when I needed it and I had my car worked on without delay. The Toyota dealership was one of the best I've seen and I've lived several places. Kudos to L&S Toyota! You got it right!!!!

Bruce

Nov 13, 2016

State of the art facility. Clean through out building. Familiar staff, knowledgeable staff. WE never worry about misdiagnosis of a repair.

Carla

Nov 13, 2016

Awesome sales staff!! Everyone worked together to get me what I needed along with what I wanted and at a price I could afford.

David

Nov 13, 2016

Friendliness, professionalism, family friendly environment. They also do an excellent job on our vehicles. We've dealt with L&S Toyota for years and plan to continue.

Debra

Nov 12, 2016

Always helpful. Definitely knowledgeable. Very accommodating with appointment times. Facilities always clean. Very nice waiting area with comfortable seating. Variety of drinks available while waiting. Overall excellent!!

Michael

Nov 12, 2016

I liked the inventory. I appreciate the way Mr. Shepherd explained the features of the car. The finance dept. (Morgan) was helpful in explaining our options and what was available to us as far as warranties, payments, and things of that nature

Linda

Nov 10, 2016

Doing my service quickly. I needed car inspected but hadn't noticed that inspection had expired and they worked me in without an appointment

Sheila

Nov 10, 2016

The professional service I receive when scheduling and when I take my vehicle in for the appointment is the best.

Terry

Nov 10, 2016

Very fast and friendly service. Waiting area very comfortableand accommodating. Love the new drive in option don't have to deal with the weather.

Wes

Nov 10, 2016

Very Friendly and professional services advisors that I fully trust. I also like the newly renovated full service area. Get me driving while it was raining outside.

Sandra

Nov 9, 2016

The friendliness and knowledge of the service folks. Very pleasurable experience. Thank you for all you do!! Nice, clean lounge.

William

Nov 9, 2016

Everybody is so friendly! from the salesman to the check in desk, I love how guinely nice everyone is. We have bought both vehicles from here and will continue to in the future !

Alpheus

Nov 7, 2016

Everyone was professional and polite.The service was done in a timely fashion and everything was very clean when I got it back.

Joann

Nov 7, 2016

They take my car in for service on time. Everyone is very pleasant and accommodating, making sure I am comfortable while I wait. Service personnel come in to let me know just what is going on and if I need any other work done take the time to tell me what is needed, why, and ask permission to due work before starting any repairs. I am very pleased with L&S Toyota.

James

Nov 6, 2016

Fast,friendly great service,clean waiting room, refreshments, would deal with again, with both of my cars. Good reminders to get your cars service. Explained everything they did to my truck and when it needs service again.

David

Nov 5, 2016

Job was completed on time & no mess left for me. I would recommend this dealership to anyone that wants quality work done.

Rhonda

Nov 3, 2016

Friendly staff. Able to answer all questions. Nice, clean facility. Especially like that the employee will take care of transferring auto insurance.

Rebecca

Nov 2, 2016

The sales people were incredibly friendly and they made every effort to accommodate our every need and vehicle wish list.

Michael

Oct 30, 2016

Very well mattered and willing to work with people And clean facility treated well with hospitality and great services and time

Joseph

Oct 29, 2016

Nicholas was very helpful, as along with Tyler. Couldn't be happier about my purchase. Also, couldn't be happier with my sales associates.

Barry

Oct 27, 2016

treatment and they were all friendly also facilities were nice and clean,,service department fast and friendly....would tell any on to go there

Deborah

Oct 26, 2016

Scheduling of an appointment online process is convenient but response time is slow. It takes L&S Toyota a couple of days to respond.

John

Oct 26, 2016

Wonderful experience from the checking in of car and while waiting no pressure from the sales people. Comfortable in the waiting area.

Robert

Oct 26, 2016

The courteous employees that you have working there. My truck repairs were completed ahead of schedule and great feedback was given on what was replaced.

Judy

Oct 23, 2016

I really appreciated the honesty on what service I needed or didn't need for the car. Most places would just perform the service on the vehicle whether it was really needed. Saved me money!

Mark

Oct 22, 2016

service great great people very clean love the way the setup is at l&s toyota service free coffee sodas popcorn

Regina

Oct 22, 2016

Always greeted with a smile and how may I help you , Quick on setting up an appointment to get my Rav 4 serviced ,

Domigene

Oct 21, 2016

My car was serviced close to my appointment time and friendly employees. Always get great service at L & S whether buying a vehicle or getting my vehicle serviced.

Sara

Oct 21, 2016

The employees were friendly, knowledgeable and very caring.They were easy to work with. Great visit. Would recommend to friend and family.

Mark

Oct 20, 2016

The service was excellent and I love the kids play area! It makes the service chore enjoyable for the adults and the children.

Kenny

Oct 19, 2016

I liked the friendly, knowledgeable and professional sales associates, sale manager and finance manager. They showed a high level of integrity and honesty that was deeply appreciated. There was no high pressure sales tactics. They all worked together, along with my wife and me, to see that we could purchase the vehicle we wanted at a fair and honest price. My wife and I were treated respectfully through the whole process of purchasing our Toyota.

Ashley

Oct 18, 2016

The salesman was awesome!! He went above and beyond to make the deal a great one! Highly recommend Dave Earehart to anyone wanting to buy a vehicle!

Mark

Oct 18, 2016

Matt Elder was very professional and knowledgeable about the 2016 Tundra I purchased. He did a great job and I would recommend him to anyone as a salesman!

Deborah

Oct 17, 2016

Your sales and service department are very professional, and answer my questions. I am very pleased dealing with L & S.

Derek

Oct 16, 2016

Everything about the experience was good. I would and will recommend it to everyone. I was very pleased and will be back again next time.

Jennifer

Oct 15, 2016

I love L&S Toyota. I Have brought my last 3 trucks fom L&S. The customer service is amazing!!!!! I would definitely recommend L&S to a friend.

Anna

Oct 14, 2016

Helpful, friendly staff. Promptness of service. Cleanliness of facilty. Wait time was as promised. Comfortable waiting area.Restrooms were clean and handicapped accessible.

Edward

Apr 25, 2016

Great attitude with prompt service and a clean and comfortable waiting areaNo delays would recommend L & S service to everyone

Edward

Apr 22, 2016

staff is very friendly and the building is very clean.I have bought two cars from them and would buy from them again.

Sidney

Apr 22, 2016

In and out quickly. The service representatives I dealt with went above and beyond my expectations. New recreational facilities great for occupying time while you wAIT.

Mark

Apr 20, 2016

Salesman's knowledge of product and ease of working the deal with Sales Manager as well as ease of financing. Pleasant experience.

Richard

Apr 14, 2016

Lots of fun. Good people like Matt Edler who showed me everything about the Tacoma! Great job of redesigning the whole building.

Lloyd

Apr 13, 2016

I liked how friendly and professional everyone was. Even the salesmen that were not waiting on you. Will be taking my vehicle back to L&S Toyota for any service I need.

Douglas

Apr 10, 2016

New waiting area is nice. Always appreciate having a scheduled appointment time. Found entry to new service area a little under done, but highly efficient. Made up for in actual waiting area.

Brian

Apr 9, 2016

Very pleased with the service writer named Joe, he was very detailed and helpful. I appreciate the quality of service.

Deborah

Apr 9, 2016

Everyone was so friendly, efficient and very professional. The process was very quick. I truly enjoyed my experience with L&S Toyota. Matt Elder was our rep. He was excellent with explaining everything, answering our questions and assisting us.

Nicholas

Apr 9, 2016

Service writers are very friendly and knowledgeable. New service drive is very nice and the kids playroom is an awesome new addition

Barry

Apr 8, 2016

All the people I talked to were nice,friendly and helpful...building,facilities good,,,I like it hen a salesman will come and talk to you as soon as you get out of you car.This makes you filll like they really want your bussiness

Michael

Apr 6, 2016

The best dealership in town. Great staff, beautiful facility, just updated service drive thru and have an unbelievable kids area

Roger

Apr 2, 2016

Everyone was friendly and went out of there way to help me. They worked with me and gave me a great deal. Every thing was explained so I could understand.

James

Mar 30, 2016

Friendly atmosphere with everyone wanting to help you find the vehicle that meets your expectations. Service department best in the business.

Sheila

Mar 30, 2016

Joe in the service department was very professional, courteous and helpful. He explained the service needed and the cost. He also offered to replace the back windshield wiper I had purchased.

Michael

Mar 29, 2016

Sales staff is very accomodating, James Lowe gives excellent customer service. Tyler was very professional. The employees work as a team. Pricing and trade-in were the best in town.

Ethel

Mar 28, 2016

fast service. clear explanation of work needed. clean waiting area. polite friendly employees, clean restrooms, clean, well stocked kitchen, very nice in general

David

Mar 27, 2016

Mike was an excellent salesman, 10/10 would buy from again. Best in town, best in state, best in the US.

Thomas

Mar 27, 2016

The salesman was very knowledgeable and nice. We really didn't haggle we had a Toyota truck before and bought the same thing only new from the same salesman as before.

Cynthia

Mar 26, 2016

Efficient, and professional staff who still are friendly and personable. The service registration area and waiting room were clean and neat.

Paul

Mar 26, 2016

The salesman was really great he spent a lot of time working with us and showing us different options and I really like theVehicle so far

Tony

Mar 26, 2016

I enjoyed being there my full service and experience with L and S Toyota in Beckley...They are very easy to talk to and accommodating.

Larry

Mar 25, 2016

Straight up dealer they didn't try to hide any numbers within the sale. Made a great deal they are truly willing to work with you and go the extra distance

James

Mar 23, 2016

Wonderful love the new service area set up and play room!!!! Instead of my kids being bored and stressing me out wanting to go, they didn't want to leave... lol

Meka

Mar 23, 2016

I didn't feel like I was being taking in by a salesperson. Everything was straightforward. An overall great leasing experience.

Virgil

Mar 23, 2016

Good relationship with the sales person, Mike Shepherd. All personnel are friendly. Additions to waiting area for service department are great.

David

Mar 17, 2016

Quick and friendly service. Clean and enjoyable accommodations to provide for every need while waiting. The staff go out of their way to make sure you get the best deal.

Rocco

Mar 17, 2016

Friendly hospitality and timely service. They took the vehicle immediately and offered free wi-fi and refreshments while performing routine maintenance.

Sandra

Mar 12, 2016

Very friendly and they remember me every time. Service is more personalized that way and as a customer feel appreciated

Eva

Mar 11, 2016

The simple factor of feeling that my business is appreciated. Thanks guys, you are the greatest!!!! I will certainly return to L and S Beckley for future purchases.

William

Mar 11, 2016

Definitely the best automobile dealership I have ever dealt with. The people are extremely courteous and helpful. I would definitely do business with L&S Toyota again.

Carol

Mar 9, 2016

good experience, nice to work with, very helpful trying to get what you will be happy with. Going back with daugther as she might buy a new car also

Joe

Mar 9, 2016

Efficient,courteous service, the waiting area while waiting for maintenance on my vehicle was clean and comfortable and the wait time was short.

Anthony

Mar 6, 2016

Awesome dealership! Something we love is the new play area for kids!!! Our son loves to go to the "car place!" Very nice L&S, thanks for thinking of the kids as well, we won't buy a car from anywhere else. Very helpful staff and great service!!!

Margaret

Mar 4, 2016

Professional job done and saved money would not trust my service jobs to anyone else in my area they make sure everything is done right

Richard

Mar 4, 2016

They take care of the customer. They are very pleasant when I come in for service. Now it's nice to wait in the showroom lounge to watch TV or go online with your smartphone using their wi-fi.

Irene

Mar 3, 2016

They extremely friendly and nice. Went out of their way to help me get the vehicle I wanted and made we had drinks and fresh popcorn. They even moved my stuff from the car that I traded in.

John

Mar 3, 2016

The service dept was great. The person that waited on me was very polite and helpful and answered all my questions.

Suzanne

Mar 3, 2016

The service area has changed since my last visit. Love the new arrangement. Clean service area, professional employees but personable at same time. Waiting area is clean and comfortable too.

Carlos

Feb 27, 2016

Very respectful of people that are shopping for an automobile The showroom was clean as well as barhroom. Had coffee andWater for waiting. Speedy and respectful.

Donald

Feb 27, 2016

It was very Easy to get an appointment, job done in time stated that it would take, the employees are very friendly.

Terry

Feb 27, 2016

Friendly staff, quick turnaround. I have had vehicles serviced at LS as well as bought new cars there. Their sales staff is awesome.

Teresa

Feb 16, 2016

Fast accurate and friendly service . Extremely nice salesman and honest & professional . Finance dept was extremely nice and professional & honest.

Kelsey

Feb 12, 2016

Staff is always so kind and willing to listen to wants and concerns. This was my second purchase from L and S and I would buy from them again!

Natasha

Feb 12, 2016

All of it!!! The dealership was wonderful ... A phenomenal playroom for children !!! Very friendly and helpful staff!! They go the extra mile to get you what you want!

Ervin

Feb 10, 2016

their new customer waiting area is very comfortable and convenient. Service advisor was very friendly and helpful. Service was speedy.

Kathy

Feb 10, 2016

All employees are friendly and helpful. The service was done in a short time, very nice waiting area. Left a very satisfied customer. the good service is why we bought our RAV 4

Duane

Feb 8, 2016

We were treated very respectfully and the service was prompt and professional. We also LOVE your new game room!!! Whoever thought that up deserves a raise!

Edna

Feb 8, 2016

On time and courteous. Service completed in a timely fashion. Took time to answer my questions and concerns. Comfortable waiting area.

Chad

Feb 2, 2016

All the employees are courteous, professional, and are willing to help. The facilities are very clean and family friendly. Would recommend this dealer to all my friends and family

Myron

Feb 2, 2016

Stopped in on my way home from work got a state inspection ,in and out in just over an hour !

Joseph

Feb 1, 2016

Excellent always quick service everything check on my truck. Always excellent service,very polite also very informative of anything I need.

Gary

Jan 28, 2016

The service department is an efficient well organized team. The service on my toyota corolla in my opinion is number one.

Tonya

Jan 26, 2016

Customer service is excellent and go out of their way to make sure you are satisfied. They treat every customer with respect and make sure they take care of your problem and take as much time as needed with everyone

Melaine

Jan 17, 2016

I loved being able to drive into the service area without being out in the cold weather. The waiting area was very nice and comfortable, and the service was great.

Harrel

Jan 16, 2016

Salesman and other personnel were very friendly and made every effort to satisfactorily answer all my questions and to help me in purchasing my car. I believe that I got a very good deal and was pleased with the zero interest financing.

Jeffery

Jan 11, 2016

L & S Toyota is the best dealership to work with! They take care of you like royalty from the beginning to service work! Everyone was awesome to deal with!

John

Jan 11, 2016

The salesman, Ronnie at L&S Toyota in Beckley, WV was very helpful, answering all our questions. He was very professional, efficient, and made us feel very comfortable in his approach.

Sidney

Jan 8, 2016

My wife and I enjoyed trying out the new recreational facilities while waiting for the Rav 4 to be serviced.

Edwin

Jan 6, 2016

Friendly employees that try to please. We feel everybody won with the deal that was struck, and we would come back again when it is time to trade cars.

Bradley

Jan 5, 2016

Excellent Dealership and Service Department. Would highly recommend this dealership to anyone interested in a Toyota product. Great service area and clean

George

Jan 5, 2016

The facility was very clean, made you feel at home with it's new play room to entertain the children, my granddaughter was very entertained while we completed our transaction

Eric

Dec 30, 2015

Garrett was very easy to deal with. He done what he could to get me the best deal possible for both of us. I am very pleased with my selection.

Linda

Dec 28, 2015

Service area was immaculate, personnel was very nice and helpful, and lounge area convenient. Also the service schedule was set up very quickly.

Loretta

Dec 27, 2015

The amazing customer service from chad almond we have now purchased 4 Toyota from this facility and would not buy from any other dealership.!!

Howard

Dec 26, 2015

Ronnie was an amazing salesman every question we had he knew the answers he was very thorough in his descriptions and made our transaction the easiest ever we now have three Toyotas and this was the best time I've had buying a car. We will use Ronnie D. McComas, Jr. the next time we go to buy a car. We were in and out in an hour and half wow that's what I call service that was test driving included.

Jeremy

Dec 22, 2015

It was great and the people was great to and I want to thank you all so much for everything...

Lannie

Dec 20, 2015

Happy Hager was a pleasure to work with on buying my truck. He was understanding of what I wanted and what it took to get there.

Steven

Dec 20, 2015

The service manager was very friendly and pleasant. Waiting area was very accomodating..wi-fi,coffee, cold drinks, and popcorn were available. Service time was very reasonable considering there were several customers.

Cheryl

Dec 11, 2015

Everyone at L & S Toyota is very helpful and friendly. Very professional! The facility is top notch and clean.

Mary

Dec 7, 2015

I felt that the people worked with me to fulfill my needs. Everyone was very caring and concerned to offer a superior product.

Gloria

Dec 6, 2015

Gets the job done while working with your schedule. Friendly and efficient and I feel very confident my car is 100% when driving away.

Alpheus

Nov 28, 2015

Everyone did what they said they would do.When there was a change in repairs.they explained what they wanted to do and asked if was alright fo do it,

Hannah

Nov 27, 2015

I liked that there was a low pressure environment. I wasn't being pressed to purchase a vehicle for sales. They were genuinely interested in finding me the car that would meet my needs and expectiations.

Joe

Nov 26, 2015

Quality of truck and salesman and finance. Nice clean lot and building. Nice selection of clean vehicles to choose from.

Ronald

Nov 22, 2015

It was fast and all the people were very nice. We were a walk in case and had no problem getting our car looked at.

Barbara

Nov 15, 2015

Nick was well informed about the characteristics of each car. We felt like everyone we met (also Jeff and Jon) wanted us to be happy with our purchase.

Michael

Nov 4, 2015

Quick and efficient. Honest .. Fast.. Reliable!! The only place I will ever buy or have my Toyotas serviced!! Great service all the way around!

Tony

Nov 3, 2015

Your staff made my experience with getting a new Rav4 the best one could hope for. I highly recommend L & S Toyota for those interested in buying a new automobile.

Amy

Nov 2, 2015

The friendly atmosphere and great service you receive from L&S cannot be outdone. From the sale to the service is always excellent.

Deana

Oct 31, 2015

Promptly began service at the appt time. Did not recommend unnecessary repairs. Courteous staff and very professional. Waiting area is clean and comfortable

Randy

Oct 31, 2015

pretty quick and getting you out and on your way. Do not have to wait to long. nice service people and you get prompt service

Richard

Oct 27, 2015

Fast, efficient, friendly and professional service. Walked in, wanted a car with great gas mileage. Less than 2 hours later, walked out with a brand new Camry. Can't beat that! No hassles. Chad Almond and Jeff Hamrick are real professionals!

Timothy

Oct 25, 2015

We like their promoters. And like the new plans for the servicing of the cars. Everyone is so nice. What can I say besides we love L & S. We have dealt there for years. They can't be beat. And that is hard to find!

Donna

Oct 23, 2015

Happy Hager was excellent in showing us all the perks of the Rav4. He went above and beyond getting us a good trade-in on our Camry. He made the whole process enjoyable. He even got us drinks and offered popcorn while we were waiting. We've always had great service with L&S.

Kevin

Oct 15, 2015

Very knowledable service staff. When I recently had a issue with my Tundra they got me in quickly, diagnosed and fix the problem promptly and I had my truck back that same day.

Kathy

Oct 9, 2015

It was wonderful. Smooth and less time than any car I've ever bought. Friendly, courteous, wonderful people. Clean and welcoming facility.

Harold

Oct 6, 2015

Salesmen were courteous, knowledgeable and willing to work with us without making us feel pressured. The whole process went very smoothly!! We left feeling that we had been treated fairly and had purchased a good vehicle.

Dustin

Oct 4, 2015

Ronnie was great to work with. He was patient as buying a vehicle is a big decision and isn't something I go into lightly. The sales manager Mike was honest and upfront which was refreshing for change. I had been to multiple dealerships and settled on L and S because of the overall customer care and well reviewed service department. I LOVE LOVE LOVE my new Highlander!!! Thank you L and S we will be back to buy from you again and send our friends your way.

Sharon

Sep 12, 2015

Clean facilities, fast & friendly service. Cold sodas or bottled water offered while you wait. They go over everything that was done to your vehicle & recommend anything that may be needed in the future, answer thoroughly any & all questions.

Brenda

Sep 3, 2015

Prompt courteous staff in the service department !!! Kevin diagnosed a problem with my tires that was spot on !!!!!

Terry

Aug 27, 2015

I was addressed a short time after I entered the door. After I gave the requested information my vehicle was given a number and I was happy with the short turnaround for getting my vehicle back. I was given documentation for what was done to my vehicle and how the systems and overall condition was for my ride. Everyone encountered was very courteous! A good experience.

Glenn

Aug 26, 2015

Very pleasant man waited on us. Had both our cars serviced quickly. He kept us informed. Used our iphone coupons. It was a very good experience.

Courtney

Aug 20, 2015

Salesman was nice and knowledgeable. Sales team went above and beyond to get me a good deal. I will definitely return to L&S for my future purchases.

David

Aug 19, 2015

Everyone was very nice especially my salesman Terry Crawford he did a great job going over everything about our new Tacoma trd pro very helpful and he made it a great experience buying my first vehicle from l&s toyota

Kimberly

Aug 19, 2015

I know most of the staff. This is our 10th Toyota, all purchased from L&S. Great people. Angela is awesome, as is Mike Sheppard.

Nancy

Aug 10, 2015

L&S gave me the best price for a Toyota Highlander and the transaction was easy. I think their service department is the best and that is why I bought my second Toyota there.

Earl

Aug 1, 2015

friendly, knowledgable service advisors. they only do the service work actually needed on the vehicle and do it in a very speedy professional manner.

Theresa

Jul 30, 2015

The knowledge of the sales person & the friendliness of the sales person. They did everything possible to make us happy. After the sale if we had any concerns or questions the salesperson did what he could to answer our concerns.

Charles

Jul 24, 2015

My experience with L&S Toyota was very pleasant. I was very impressed on how friendly everyone was how helpful they were in meeting our needs. They answered all questions I had during my visit when I purchased my new Toyota tundra that's why I rated this dealership with 5 stars! I definitely feel like I have found a new home when I buy my next purchase!

Lloyd

Jul 22, 2015

I like the way they explained everything they did to my car. Changing the air filters and several other services.

Lisa

Jul 17, 2015

Fast service, Courteous and professional staff, wonderful facilities and sales people. Overall a great place to buy and service a vehicle.

Donella

Jul 11, 2015

They are polite and friendly. The service reps seem to genuinely care and want to help you. I will always take my vehicle to them.

Nancy

Jul 10, 2015

I get serviced in a short amount of time. They check my car and tell me what needs to be done before doing the work and also the cost. The employees are considerate and care about a good relationship.

Charles

Jul 4, 2015

Nice atmosphere. Water and sodas were available for customers.Didn't have to wait long.Gentlemen waiting on us were efficient and very nice.

Donna

Jul 1, 2015

I took my car in for routine service...could not have had a better experience. From the moment I walked in until I left, everyone was extremely courteous and efficient. They were very busy, but they made you feel as though you were their top priority....THANK YOU!

Douglas

Jun 27, 2015

I like the ease of scheduling an appointment and peace of mind knowing all my vehicle needs will be taking care of by qualified professional mechanics . Also the service staff, especially Joseph James, are very courteous and professional. I always know that I can trust Joseph to let me know what services my vehicle needs. He is very honest and dependable and I would recommend to all my friends to speak to him if they need work done to their vehicles .

Debra

Jun 24, 2015

Ronnie McComas went out of his way to make this deal. He was very professional and helpful. He suggested I drive the Highlander again. I love my highlander and hope to keep it for several years. Ronnie explained the features and even checked with me after I had the car for a couple of days.

David

Jun 23, 2015

In general, everyone was very friendly and helpful. We were in a difficult position but they really seemed to do as much as they could to help get us home as soon as possible.

Richard

Jun 21, 2015

Fast ability to schedule my service appointment. The service department is friendly and efficient. I will certainly recommend them to friends and family!

Terry

Jun 9, 2015

Oil change and tire rotation was done very quickly. They always do a inspection of the car which is much appreciated.

Gina

Jun 7, 2015

I was happy and relieved to finally find the exact vehicle that I was looking for and satisfied with the price offered for my trade in. I was also glad to be able to get everything taken care of the same day within a reasonable time frame. My salesman (Chad) was also very knowledgeable about the vehicles, and he was willing to do whatever he could to get me in the vehicle that I wanted. My overall experience was wonderful, and I absolutely love my new 4Runner!! I've received so many compliments on it!!

Priscilla

Jun 7, 2015

Fast and friendly service. The facility is clean and comfortable waiting area. They take the time to make sure your car seats are clean after the service.

Misty

Jun 4, 2015

The service personnel are always friendly, informative & helpful. I can schedule a maintenance appointment, drop my vehicle off on my way to work, and have it done by the end of the workday. Thank you guys!

Elizabeth

Jun 3, 2015

They always do a great job, and I can always get an appointment when needed. I feel confident that the service I receive is exactly what my Toyota needs.

Stephanie

Jun 3, 2015

Whether someone is having an oil change or a vehicle checked, the service is always on time and the wait time is very reasonable.

Karen

May 16, 2015

Service personnel are all friendly and helpful, but Kevin is the best! Mechanices do good work and wait time is minimal.

Rita

May 14, 2015

Everyone was very attentive and informative. Also, Garrett really worked to get me the deal with which I would be comfortable. I did not care for the interior colors in a couple of the cars--especially the Amber color. But having owned a Toyota, the quality of the vehicle, the appearance (normally I prefer an Hyundai but not this year), the mileage, and the price could not be beat. I LOVE THIS CAR!!!! I especially love the two tone interior. Makes it a little more interesting and gives it class without the added expense of leather seats.

William

May 14, 2015

Fast service and friendly service people. The facilities were very clean and comfortable. They provided a wide variety of refreshments.

James

May 12, 2015

Recall visit and considered routine maintenance, but neither time nor mileage indicated the need. I felt the service representative had my best interests in mind. I have no way of knowing if the service was completed satisfactorily

Steve

May 9, 2015

I was greeted as I walked in and was addressed in a very professional way. The service was fast and efficient.

Mark

Apr 28, 2015

This is the second new car we have purchased within a year from Happy. The car buying experience has always been easy and hassle free. They make it actually enjoyable and we'll be back and refer friends.

Philip

Apr 28, 2015

Salesman was honest and straight to the point.Management was part of the while process made sure I was taken care of.

Catherine

Apr 27, 2015

I felt "heard". I had no intention of driving away with a new Camry, but Chad's willingness to work with me and take the time with me, helped in my decision and made me walk away feeling good about my experience

Joseph

Apr 26, 2015

everything was done in timely manner. everybody was very kindand very helpful in getting things done. if was there for an oil changeand tire rotation.

Guy

Apr 24, 2015

The friendliness and no haggling. The cleanliness of your facility and the people working there. Your salesmen actually listened to us!

Joann

Apr 24, 2015

I had an appointment for 11 am, got to L&S Toyota City at about 5 of 11. Warren greeted me, got my information on the RAV4 2010 that I brought in for service from the computer. I also asked that they check the cabin filter area where I found a dead mouse and tried to clean it all up. Warren told me that was no problem and they would check it out as well as changing the oil and do a multi point inspection. My car was taken in for service a little after 11, and I was finished by noon. Warren was polite, courteous, and friendly. The people who worked on my car were very careful to keep my car clean and neat as they changed the oil and checked the filter area. I am very pleased with the service I receive and will recommend they to anyone.

Kimberly

Apr 24, 2015

John Atha has been a dedicated employee who always assists me in whatever I may need help with at L&S.

Terry

Apr 24, 2015

Your service managers are great especially Kevin he goes the extra mile to see that your requests are met. They are always on time.

Two Black-Toys

Apr 20, 2015

I have two Toyotas that I purchased used and the people at L&S have always treated me as a valued customer. They are very prompt and efficient when setting me up with a service appointment. The people at L&S are trustworthy, personable, and are always willing to help. My wife usually takes the vehicles for service and everyone at the dealership has always been courteous and has treated her with respect and not as a dumb female as she has experienced at other dealerships. The dealership is clean with plenty of seating and cold drinks are available if you become thirsty during your wait. I would not hesitate to do business with them in the future.

Paul

Mar 16, 2015

This is the first time we have went to a dealership where the salesman came to us. The salesman was very helpful. Explained everything about the Tacoma we purchased. Everyone there was very friendly and helpful. Excellent service!!We will be referring people to your dealership.

Donna

Mar 13, 2015

You had a nice selection, but truthfully the best part of my experience was my sales representative....he was very patient with me and went above and beyond to see that I was happy and satisfied

Tracy

Mar 10, 2015

This was the BEST car-buying experience we have ever had. Happy, our sales person, was very knowledgable. He was able to answer all of our questions concerning the vehicle! He was upfront and genuine. Everyone we had contact with aimed to please and offered to help us with any questions/concerns in the future. We feel like we now belonged to the L&S Toyota Family, because we know they care.

George

Mar 7, 2015

we took our rav4 to have its 10,000 mile service,the service was done quickly and the service clerks were very friendly and professional.

Brandon

Mar 5, 2015

Your L & S representative was very helpful and engaging during our experience! He made purchasing a car for our teen daughter a wonderful and memorable time.

Stephen

Mar 2, 2015

Its hard to tell what your looking at when the trucks are covered in snow during a blizzard. Ron took the truck I wanted to see back into the shop and washed it so I could study it. He really went out of his way running in and out in that awful snow and wind to help me decide. And my husband left very satisfied with the deal he got for trade in.

Howard

Feb 5, 2015

The salesman (Happy)was very patient and helpful with me while I made up my mind on what I wanted. The whole staff was very nice to me and my family. Thanks l&s

Gary

Jan 27, 2015

The sales team are understanding in what the buyer wants and are willing to go that extra mile to make a vehicle purchase an affordable reality. A very courteous and professional dealership.

Frances

Jan 23, 2015

The friendless and Terry who got me coffee, Terry is a jewell. The timely manner they changed my oil. Love L&S Toyota of Beckley.

Emily

Jan 20, 2015

Ronnie McCommas was excellent in helping me find the car I wanted and answering all of the questions I had. I would recommend L&S Toyota to anyone.

Lesley

Jan 18, 2015

Friendly, prompt service. Very thorough in regards to type of maintenance being performed on my car the day of service and upcoming appointments!

Rosalie

Jan 17, 2015

The service was great. I did not have to wait very long for my vehicle to be serviced. The lounge area was very nice.

Nolan

Jan 3, 2015

Professional greeting, service was timely and they gave a quick summary of what was done. I left informed and pleased!

Douglas

Dec 31, 2014

I just want to say that Joseph James in the service department and Terry Crawford in sales were both wonderful to work with. They did an excellent job initially in the service department working with our old vehicle and then in sales helping us with the trade in and purchase of our Certified PreOwned Vehicle. I am very satisfied with our experience working with them.

Derek

Dec 9, 2014

friendly and patient sales staff willing to go that extra mile to make sure you drive away in that new ride.

william roland,gospel singer

Dec 4, 2014

we had a good experience at L&S.the salesman was courteous and wasn't pushy.the deal was quick and straight-forward.on a scale of one to ten they get a twelve.

Michael

Nov 26, 2014

Absolutely the best experience purchasing a new vehicle EVER!!! Jeff and John were the very best! I cannot recommend them highly enough! Thank you men.

Tyler

Nov 20, 2014

It's a very friendly environment with people that actually wanna help you and listen to what you want along with not pressuring you into something like most other dealerships and the service department is outstanding.

Jarod

Nov 13, 2014

I went in to have my car serviced after 5,000 miles. The staff was friendly, and it didn't take long at all. The guys were professional and took care of everything quickly and efficiently.

Elizabeth

Nov 7, 2014

Prompt in giving me an estimate on the value of my trade-in. Patient in waiting for my husband to become available to sign the papers.

Elizabeth

Oct 30, 2014

Scheduled my oil change the same day I contacted them. The staff were very friendly and helpful. I enjoyed the free drinks.

Rita

Oct 28, 2014

Chad could answer every question I had about the truck. He knew what was on the lot. Everyone there was very nice. Easy process to buy the truck.

Maxine

Oct 15, 2014

No waiting. Got me in on time and out quickly. I especially liked being told my car is still like new.

Billy

Oct 8, 2014

Nice friendlly and knowlegable people at the sevrice desk. All was well and as discussed in advance. Just a little on the pricey side for a brake job and prior work performed in early September.

Elizabeth

Oct 7, 2014

Happy and the sales manager did everything to make this deal work for us and quick. They really did everything right!

Harry

Oct 4, 2014

Very friendly staff with a good work ethic. We purchased our Toyoya RAV4 from Matt elder and easily made a fair deal with no hassle. Matt is over-qualified for his position which is a good deal for the consumer as he is very knowledgeable in all facets of dealing with customers.

Richard

Oct 4, 2014

We were greeted in the lot, the sales man knew us by name and it was hassle free to buy our new highlander. They had taken the car off the lot on Tuesday, and we came to buy it on Friday.

Mary

Sep 13, 2014

Relatively convenient and fast compared with other dealerships I've dealt with in past, except for Saturn which never required an appointment & was still just as fast.

Barbara Whitmore

Nov 8, 2012

Jeff Hamrick is one of the best salemen you could have in Beckley, WV

thedubb

Oct 15, 2010

Took 03 Tacoma in for an aligment. 3 1/2 hours later they said all my tie rods were bad and they could not break them loose. Wanted 961.00 for alignment. Took to different mechanic and tie rods are fine. They also destroyed an eccentric cam bushing in the process on the righ a-arm. All the truck needed was a minor toe in adjustment on the left side only. I drove the truck for two years after changing an inner tie rod that was not set back 100%. It was barely noticable. I don't know why they were trying to move anything on the right side. The tire wear is perfect on that side. If they can't break the tie rods loose to adjust them, how are they going to break them loose to change them? Major rip off artists at work at this dealership.They did manage to move everythiing on my truck to really get it out of alignment. It's very bad now. Called Toyota and filed complaint.

trendel13

May 18, 2009

I love the L&S Service Department. I used to make the round trip from Beckley to Charleston each day and would frequently visit them once a month. Each time they were always friendly and tried to give me quality service at each visit. The service department is clean and very inviting. Also they are usually very quick and to top it off.. Christmas Eve.. my car broke down due to a computer malfunction that had been sent out on the wire from Toyota. Not only did they take my car and get it fixed. But it was fixed that day and to top it off they didn't just have a temp in the service department they had a regular employee. All that for warranty work. They are just a great staff and even if I don't buy my next Toyota from L&S it will get a visit to thier service department even though I live in Charleston now.