Lakeland Hyundai reviews
802 miles away from you!
Lakeland Hyundai of Lakeland offers you the opportunity to find used cars by Lakeland Hyundai. Lakeland Hyundai is a trusted dealership serving clients throughout Lakeland, in search of certified used cars. Also, Lakeland Hyundai is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Lakeland Hyundai to get the affordable car that is right for you.
Location: 1500 West Memorial Blvd, Lakeland, FL 33815
Phone: (186) 358-3920
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What’s more, Lakeland Hyundai of Lakeland has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Lakeland Hyundai. Check out the listings today to find the right car for yourself. Lakeland Hyundai is definitely the best place to buy used cars online.
Doris Ellis
Dec 1, 2016
GREAT experience! The service was absolutely excellent by Alberto Mendex. Alberdo was very thorough, and was beyond exceptional! We will definitely purchase our next vehicle from Lakeland Hyundai...we LOVE our car!! And we will ask for Alberto!!
eireann1313
Dec 1, 2016
Ellis was great and I did not feel pressured at all. He explained everything thoroughly. Ellis was conscientious and he was patient, professional and very personable.
mark.brickner
Dec 1, 2016
My salesperson was friendly, helpful, and I had an excellent experience purchasing my vehicle. The dealership was beautiful, clean, and I look forward to returning for my routine maintenance.
steven.nieves
Nov 29, 2016
Great experience. Excellent customer service and constant help even after the sale was made. The visit was lengthy. However, the length was to ensure that the proper vehicle was purchased. Overall, I would recommend this dealership and salesman.
Jihan M Wilkerson
Nov 28, 2016
This is the second vehicle I've purchased here. Mo is the Best! His customer service is beyond exceptional. He takes care of his customers.
paula
Nov 26, 2016
Pierre was wonderful. He made my car buying experience great. I felt that he treated me fairly and explained everything about the car to me. I don't remember the finance mans name, but he was great also.
ddorrington47
Nov 24, 2016
I was looking for a new SUV and am very happy with our car and hope to have it for a very long time Alberto was my kind of salesmen not any pressure from any one there it was a good experience thank you all
janetscottrealtor
Nov 23, 2016
Kevin Clark runs a top Sales dealership. Professional courteous forthright sales and staff. We have purchased 3 cars in 3 years with them. Each time we used Billy Ashtan and found Manager Kevin Clark very knowledgeable and helpful. Elvis Sulfridge was our Finance Manager.
jennifersherrouse
Nov 23, 2016
Great customer service! Pierre and Lawernce were very helpful and a pleasure to work with!! I hate car shopping and they made it so much easier and less stressful. Thank you!!
Marcia Daly
Nov 23, 2016
They went out of their way to get me the car I wanted. They drove to New Port Richey and back got it detailed and tinted the windows while I waited and bought us dinner while we waited.
temec81
Nov 23, 2016
Lu Santa Cruz provide a good service and help make the process fast and easy. I will definitely recommend this dealership and sells person to my family and friends.
sciattractions
Nov 22, 2016
it was Avery good expertise and i will buy all my car from this dealer i travel 50 minutes for prices quality and services thanks it was the drive
am_morgan_
Nov 19, 2016
From the moment we walked in the door we were treated with respect and provided phenomenal customer service. Everything was done in a timely manner and made purchasing a new vehicle smooth transistion.
Russell MARTIN
Nov 19, 2016
We had the most pleasant experience when we at Lakeland Hyundai, we made a quick decision to get a new vehicle and where treated in a very cordial, efficient and professional manner. The process was handled smoothly by the Sales staff and we had our car that day.The whole thing seem to take about an hour.Special thanks to Billy Atshan our Sales Consultant, this is our third time getting a Hyundai at Lakeland and would recommend him highly.
bleiser89
Nov 17, 2016
This is the second car I've bought from Lakeland Hyundai, I will never go anywhere else. Kenny and Mo went above and beyond for us. Elvis in finance was beyond helpful as well. I have told everyone to go to lakeland Hyundai!
ercr8391
Nov 17, 2016
I enjoyed my experience from start to finish Duane saw the shape my previous car was in and there was no way he was going to have me leave in that car. He worked not only for me but with me to meet my needs to be able to have a safe vehicle for myself and my son. I am forever grateful.
kellyakkerman
Nov 17, 2016
Lu was fantastic! Able to meet my needs and bring the car to my house on a Sunday morning even though he wasn't working.
G_Genesis
Nov 14, 2016
Awesome dealership with the variety of vehicles they had and excellent service with Pierre, He answered all of my questions and got me in the perfect vehicle!
Namron
Nov 14, 2016
By far the most dissatisfied i have ever been. I leased a 2016 genesis 3 months ago today. I have been getting blown off for months regarding payoff of my trade in. First they put me in a new lease without confirming the amount of payments left on my existing lease which is going to cost me $1,800.00. They are supposed to be paying $2,800.00 to Infinity which still hasn't happened. Do not. I repeat do not do business with this company. I have never been so blown off and run around in my life. I have followed up over 12 times with no resolutions. And now the return calls have stopped.
becsmi
Nov 11, 2016
I told Mo what I wanted and he presented my options and then waited for me to make up my mind, which I changed several times. This included me talking to another dealership while I was deciding.
brooklyn1319
Nov 11, 2016
I went to look and listen, they worked with me and were able to meet my needs. Professional, and fun at the same time. Took the time to explain my options
fossil1275
Nov 10, 2016
Kelvin and Jonathan were outstanding they both went out of their way to make my experience enjoyable and smooth. I would recommend to anyone to see them for their next car purchase.
TONYA DUBOSE
Nov 10, 2016
I LOVED MY EXPERIENCE WITH LAKELAND HYUNDAI .EVERYTHING WAS JUST GREAT FROM START TO FINISH. MY SALES REP BEN FARMER JUST SUPER!!!!!HE DID A WONDERFUL JOB EXPLAINING EVERYTHING TO ME. I WAS REALLY SURPRISED WITH THE CARE AND EXPERIENCE THAT WAS GIVEN FROM MY SALES REP. FIVE STARS GOES OUT TO YOU BEN AND ALL THE LAKELAND HYUNDAI STAFF
Yvonne Melendez
Nov 10, 2016
This dealership and it's salesperson Lu Santacruz went above and beyond to help with my needs on a new vehicle. Totally impressed with the service.
almarfinoia
Nov 8, 2016
easy, straightforward, right to the point experience. Friendly sales people as well as professional Manager. Felt right at ease during the whole process. Would highly recommend dealership.
blongtin
Nov 8, 2016
Returning customer who needed to get out of current lease and into new vehicle. Was given all of my options, everyone was honest. I didn't feel pressured, and got a vehicle I really like. Would revisit this dealership.
terrysanders145
Nov 8, 2016
Have recommended Hyundai to several people and continue to do so. Both of us love our new accent. Look forward to taking trip to Texas to see daughter with new features we have now.
Shopgirl
Nov 6, 2016
Ellis is a warm and caring person. He was concerned about my needs and hesitation on purchasing a new or preowned vehicle. When I did decide to go with a preowned he showed me several options. He worked with my scheduling needs and stayed late. He was extremely professional and knowledgeable. After my purchase he helped me set up the Bluetooth feature with my phone. He even followed up the next day to see how I was enjoying my new vehicle. I would highly recommend Ellis and this dealership to my friends and family.
bfwilson5
Nov 3, 2016
very pleasant experience, I would buy here again and again. salesman answered all my questions and was very professional. price was exactly what I wanted to pay.
Dijah
Nov 3, 2016
Before I could reach the door I was greeted and welcomed in. I I told Ellis what I was looking for and the needs I had and he was so polite and listened and was very helpful. The entire dealership was very kind. Every question was answered. I will definitely recommend Lakeland Hyundai to anyone looking for a vehicle.
flstylist6
Nov 3, 2016
Ben (a new but enthusiastic salesman) went above and beyond to answer (or find the answer) to my questions. I was impressed at the way that everyone seemed to act as a team rather than independently of each other. I left with a new car, and a feeling of satisfaction that if any problems should arise in the future, they will be addressed with an equal amount of enthusiasm.
lorig0
Nov 2, 2016
As always Lakeland Hyundai rates number one in my book. The staff is awesome to work and the atmosphere is comfortable and inviting. Thanks Billy for making my vacation a hit!
D'Allaird
Oct 31, 2016
At my age, I've dealt with a lot of salesmen. Ben Farmer is one of the best. His attention to details and desire to satisfy the customer sets the standard by which all salesmen should peform their job. If you're in the market to purchase a new vehicle, make sure this is your last stop. You won't be disappointed.
Disgruntled
Oct 31, 2016
Please BEWARE of this dealership. As a senior on a fixed income I thought I could trust a large dealership such as this, but boy was I wrong!!!I want to keep this short, bur essentially I bought a car that did not suit my needs and when I returned it 5 (thats right 5) days later they charged me a depreciation of over 5k on a 20k vehicle.I am so upset and distraught be their actions, suffice it to say, I can only warn others.
Lori Stevens
Oct 31, 2016
Hugo was exceptional! His professionalism is topnotch only second to his awesome personality. He is exceptionally knowledge able. The variety of cars on the lot was superb.
Happy Hyudai
Oct 30, 2016
This was our second time going to Lakeland Hyundai for a new vehicle and our experience was wonderful. Mo went over and beyond for us and we couldn't ask for a better experience. We will definitely return to Lakeland Hyundai for further business.
dburgerboy
Oct 29, 2016
Had a very pleasant experience purchasing my vehicle and Jonathan did a great job getting me a vehicle that I'm happy with I would definitely refer friends and family
Happy Hyundai Owners
Oct 29, 2016
From the time we arrived, going thru the final process and the professionalism of all the people at Lakeland Hyundai we were very happy with. Riding home in our new 2017 Tucson we both felt very happy with the deal we got and the ride in the Tucson was excellent.I would recommend this dealership to everyone who is looking to purchase a Hyundai.
riosfam17
Oct 28, 2016
Was very skeptical walking in at10am in to a dealer after a bad experience in Orlando with city kia. never the less mr.walker walks out and the rest is history, I was able to purchase a 2017 elantra with out any hassle. the level of professionalism is on heard of in such industry.from the dedication of mr. walker to explain the product and different models and model package to his dedication in making sure I was comfortable,mr.walker has made it possible for me to refer this outstanding sale man and this Hyundai team to family & friends. it is fair to say that I will be coming back to purchase my second new vehicle from mr.walker I want to thank you mr.walker for your simplicity,integrity and such strong work ethics.
papey1943
Oct 27, 2016
I enjoy my Hyundais. I have had several. maybe this is my last one. I have never had problems with them. I guess we can wsit and see if I can get another.
richardfdixon
Oct 27, 2016
The Sa'esmam was very professional and knowledgeable and helped meicl the perfect car for me that I have wanted for a long time. And would highly recommend this gentleman to any one looking to buy a car.
kimberlyculbreth20
Oct 26, 2016
I am very happy with the overall experience and will definitely come back here... I had a bad first experience with red Hoagland and will not go back there but Lakeland hyundai was so friendly and made us feel really welcome
Bobby Henderson
Oct 25, 2016
Ellis walker was fantastic and a great sale person he will be highly recommended by me. Lakeland Automall was a great place to buy a vehicle
pambennett2002
Oct 25, 2016
I would highly recommend this dealership to others. Lu listened to what I wanted and definitely took the time to take care of my needs.
ericpsullivan
Oct 24, 2016
A good purchase experience with just a few minor quibbles - car was delivered without floor mats (salesman immediately ordered a replacement set), I didn't get my financial paperwork right away, and I have yet to receive a gift card for the test drive. These are minor issues and overall, the purchase experience was enjoyable. Good company to deal with.
Dijah
Oct 22, 2016
From the very moment I stepped out the car I was welcome by Ellis, sales person. From beginning to end it was nothing but a great experience. Ellis was very understanding to all my needs and wants in a car and was very helpful. I would definitely recommend this dealership to anyone I know looking for a car.
lindseymcdowell5
Oct 20, 2016
I went to Hyundia not expecting to like the Santa Fe Sport, because in my head I had decided to purchases the Nissan Murrano. However, after driving the suv and doing my own research I realized it was the best option for me. My experience with Kenny was top notch as he explained and showed me all features of the suv. I have had it for 2 weeks and love everyrhing about it!
sol_co_rod
Oct 20, 2016
It was my first time buying a brand new vehicle and the salesman Lu Santacruz made it so easy for me. I thought I'd be there for hours like what happened to me when I went to KIA dealership. You can tell they were just desperate to get a sale as to Hyundai and Lu Santacruz, were more focus on my needs and if I was able to afford the car. That's the reason why I decided to go to Hyundai. Besides the fact that with Hyundai I got a way better deal than what KIA was offering me, which that was GREAT!!!! Love how they worked with me with no pressure. I just told the salesman what I needed and wanted and he got it for me at a way better deal! I'm very satisfied with his customer service and sales experience.
Yvonne Melendez
Oct 20, 2016
I have no words to express how helpful Lu. He went way out of his and beyond to get me into a new car. LU is a very professional individual. I wish there were more people like him. LU, is extremely awesome. I'll be referring my friends to him. HE'S really outstanding.
Darla Stahla Borders
Oct 19, 2016
Pierre was amazing! He made the purchase of our new car quick, easy, and painless. From start to finish he made sure we got what we wanted and at the price we wanted. Everything was ready when we arrived. Really enjoyable experience over other dealers. No pressure just good old fashioned pride in his work!
drandall0405
Oct 19, 2016
Everyone I came in contact with was great! Ellis worked hard and did everything he could to find what I was looking for. Such a great place.
jmonty1974
Oct 19, 2016
Ellis Walker is the easiest salesman i have ever dealt with in my life. No pressure and easy to work with. This was the easiest experience i have ever had buying a car from the time i walked in the door to the time i left with my new car. Thank you Lakeland Automall.
charlenh
Oct 18, 2016
I went to look at a car, Hugo stepped up and showed me a few cars I found the Santafee and liked it so I asked him what he could do for me
mosswoodmannor
Oct 18, 2016
Just waiting on the 2nd set of keys, only received one set. Everything else was done the way the said it would be. Billy has followed up to make sure I am happy and to see if I had any concerns or questions.
stan1989
Oct 14, 2016
Excellent experience with the entire Lakeland team. My family and I enjoyed our experience and would highly recommend this dealership for any consumer looking to purchase a vehicle. Thank you again
cstensrud47
Oct 11, 2016
We had real nice experience buying a new car from Lakeland Hyundai. Carmen in Internet contacts was really professional We are well satisfied with our car buying experience.
sendittomilli
Oct 9, 2016
Salesperson Mo Gafur is always friendly concerned considerate. Always willing to help when ever i come back with a question. He takes the time and has made me a repeat customer. Service has been excellent on each of my vehicles. Thank you.
611scotty
Oct 8, 2016
The sales person, Hugo Tirado, was very professional, polite, and knowledgeable. I have, several times in the past, dreaded the car shopping experience. Hugo and the staff at Lakeland Hyundai made this a pleasurable experience for me.
ckorth1962
Oct 6, 2016
P.urchased this car when my husband was out of the country, Jonathan worked with me to get me exactly what I wanted. We will definitely do business with you again
jrferg90
Oct 6, 2016
Very happy with all aspects of dealership. I will buy another car from them. Billy was awesome very knowledgeable on all aspects of the car.
kjnason1
Oct 6, 2016
I don't know what this review means. I guess I'm satisfied with everything. Always could have been a little better price. Have no idea if this is 25 words are not.
lbookhardt
Oct 6, 2016
Enjoyed the "soft sale" approach and Mo's listening to our wishes for the car that we desired. Everyone at the dealership was friendly, knowledgeable and went the extra mile. Would highly recommend this dealership.
srobe13
Oct 6, 2016
Having Jonathon Fussell as my salesman, as well as everyone i dwelt with at Lakeland Hyundai, made buying a new car, a pleasant experience (sometimes a rarity, when buying a car.)
traasjohn
Oct 6, 2016
Everybody there was so nice ben was very knowledgeable of his product and and help me get the vehicle the best suited me. I was surprised that everyone else that was not even working with me was so nice offering me water if I even needed anything else, I felt like family and felt very welcomed . By far the best experience I've ever had buying a car
logansimon514
Oct 5, 2016
Friendly employees excellent service. They listened to my needs in a vehicle and delivered the perfect car to me within my budget. Will definitely recommend people to come here to purchase a vehicle.
mhand369
Oct 5, 2016
This is the BEST dealership I have ever used. No other for me. Billy and Jess are " the cream of the crop " always helpful, always can answer questions I might have.
MalP
Oct 3, 2016
I bought my first car in 1949, a 20 year old very used Chevrolet. As you might expect at my age I have dealt with many dealers and many sales people. Because at 85 my memory is not as good as it used to be, I cannot say with certainty that my recent experience buying an Elantra Limited from Pierre St. Cyr at Lakeland Hyundai was my best such experience but if it wasn't I don't know what was. Pierre was polite, professional and totally knowledgeable about his product. Our negotiations were done in a way that made me certain I got the best price possible. There was no pressure, only encouragement to buy at Lakeland Hyundai. Everyone at the dealership did their best to make the buying experience not a good one but a great one. If you are interested in a Hyundai, don't hesitate to contact Pierre and start tht car buying experience of your life. And I'm telling you the truth!
suzanne freeman
Oct 3, 2016
bought a Hyundai Santafe from Pierre He was very helpful, explained details got us a great deal! See Pierre if you want a good deal
bhorne0605
Oct 2, 2016
We love our new Hyundai Accent! It's a very fuel efficient car and offers a smooth ride. Five people can ride comfortably in this car. The price was right too.
tutusandtennies
Sep 29, 2016
I generally hate buying a new car! This experience was pain free & pleasant! My experience was great from start to finish and I could not be happier with my new Genesis!
wam3347
Sep 29, 2016
I chose this vehicle mainly because of the excellent warranty, and also on the recommendation of my daughter who also drives a Hyundai Elantra. I am retired, living on a fixed income, and do not drive long distances very often, so did not require all of the bells and whistles. Lawrence understood this and did not try to pressure me to purchase a higher price vehicle. This vehicle meets my needs perfectly. Thank you to all who made my purchase a pleasant experience.
CMOROZCO
Sep 28, 2016
I've purchased or lease 15+ cars since I became a licensed driver. I always felt on guard and uptight when looking for a car. I always felt a struggle between me and the salesman, i wanted to lowest price, they wanted the biggest commission. But none have gotten repeat business from me until I met Billy Atshan at Lakeland Hyundai... I since gotten 4 cars from Billy and will likely continue to get my cars from him for the foreseeable future. Hyundai has a great lineup of cars and crossovers. I don't feel like I need to be guarded while transacting with this dealership. I feel like Billy is my trusted advisor when it comes to car shopping. And the dealership is reliable, courteous and work with a sense of urgency to service you. My last car purchase experience took about an hour. That's a record in my book. Thanks again Billy and Lakeland Hyundai.
jeska592
Sep 28, 2016
Friendly environment. The salesman knew exactly what I needed and got me what I wanted. I know that if I need anything else I can give them a call.
lakelander25
Sep 27, 2016
I have purchased many vehicles over the years and my experience with Lakeland Hyundai was by far one of the best experiences I have had. There was no pressure, my salesman was very friendly and knowledgeable regarding the vehicle I was interested in. He went over every question I had there was never the feeling that I was being pressured.
rondiaz88
Sep 27, 2016
I was extremely pleased with my sales consultant Scott Stratton. He made purchasing my new car an exciting experience instead of the long drawn out boring process I was anticipating. I came in expecting to deal with the headache of searching for a new vehicle and haggling to get to a payment that suited me. Scott took the time to hear me out and he put me in the car that was perfect for my needs at a price that made me more than comfortable. I left Lakeland Hyundai thoroughly satisfied! I would recommend this dealership to anyone in the market for a vehicle. The management and sales staff are professional, courteous, and friendly. Thank you Scott for your assistance with my purchase, you've made a customer for life!
huntingthetodd
Sep 26, 2016
The staff was helpful in every way possible. I will return for my next car here and let my friends know to come here and get a car.
hfranco187
Sep 25, 2016
Duane was quick and made it all easy. The sales manager Robert showed how much they cared about my purchase. Duane went above and beyond to bring the car to my house even... awesome experience
mjgmol
Sep 25, 2016
Our overall experience with Lakeland Auto mall was excellent. Our sales person, Hugo Tirado was a pleasure to work with as was Kevin Clark. These two gentlemen are a credit to the Lakeland Auto mall.
becca1star
Sep 24, 2016
Shopped other makes/dealerships for 2 months. My first trip to Hyundai was for a quick look. Bought my Elantra in 2 hours! Great experience! Hugo was excellent! Love my car!
culater801
Sep 24, 2016
But my new Hyundai Sonata at Lakeland and the experience was great my sales advisor was excellent will recommend any friends to buy a car there and my next purchase will be from there.
evans.jake911
Sep 24, 2016
Could not ask for more my salesman is amazing. He knows an astonishing amount of product knowledge and is a great people person. Between him and the finance department, this dealership has it together! I was at 6 other local dealerships the same weekend of my purchase and these guys were by far the best team i spoke with.
inkedgator
Sep 24, 2016
By far the easiest car buying experience. Quickly helped us decide which model was best for us. Explained the features of the automobile. After taking a test drive and looking at our trade, presented us with a fair deal. No hassles, no worries. Definitely would recommend to family and friends.
siler.joe
Sep 23, 2016
Duane was great. Helped me and my mother with our purchase and made it quick and easy. I would definitely refer him to my friends and family. An amazing asset and never pressured us. Not a salesman but more of a family friend.
tjs7751
Sep 23, 2016
Would not switch to lease, car is no longer needed but will switch to 3 year lease just to not screw up my credit. I am mot available to receive my patment book. i asked where to send my first payment with no response. I need someones help here. Please 8566496105. Please. Thank you !
danagkimball
Sep 22, 2016
I appreciated the time that my sales person took with me was willing to explain things and take care of me properly. I would highly recommend him to friends and family.
depue111
Sep 18, 2016
Duane was very professional. He listened to what I had in mind and the features I wanted in the car. Also, the dealership picked up an older care we wanted to trade in back to the dealership Very friendly. Very engaging.
jbuschek
Sep 16, 2016
We were able to purchase a beautiful car with a minimum of financial and options discussion. The salesman was outstanding regarding the entire transaction and the price was more than fair. We are very happy with our new Sonata.
lrjathomas
Sep 16, 2016
We were pleased to be greeted by Kenny even before entering the show room. Asking what he could do to help us, he did not pressure us in any way. He showed us several models and years, explaining he differences. He accompanied us taking the car for a test drive. In every way he was courteous and knowledgeable. He explained different features, helping us to understand the way things operated. We were offered something to drink by Kenny and other sales personnel during our visit. Would definitely recommend this Hyundai dealership to other people.
miguelrockyortiz
Sep 16, 2016
I love my new car and the salesman was very professional! He help me get into the car I wanted! I highly recommend this great sales person and dealer ship! Thanks Billy
kyong31
Sep 12, 2016
Very attentive, Professional, and great communicator. Took his time to explain everything to my elderly parent on the new car they were buying. Thank you so much.
Jaguar
Sep 11, 2016
Our car shopping experience was easy and stress free. All the sales associates were knowledgeable and friendly. Highly recommend Lakeland Hyundai, ask for Gabriel De Jesus.
luminator98
Sep 9, 2016
Kelvin was very professional. He understood of my needs and expectations and found exactly the vehicle I was looking for. The other staff members at the dealer were also very friendly and professional, in particular Carmen who was the first individual I contacted over the phone.
Niminie288
Sep 9, 2016
Ellis took the time to show me many different cars until we found one I was happy with! I'm very pleased with my Hyundai.
MBBrown1214
Sep 8, 2016
I looked online at several other dealerships before deciding on Lakeland AutoMall. I was not disappointed in my choice. From the moment I entered, everyone was friendly and helpful. My salesman, Ellis Walker, was awesome. He worked tirelessly to get me in the car I wanted at a price I could afford. He wasn't pushy but was honest and understanding of my financial situation. I would highly recommend Lakeland AutoMall to anyone who wants a professional sales team and good, fair prices! I LOVE MY 2017 HYUNDAI ELANTRA!
morganperkins92
Sep 8, 2016
Scott was very professional and he made sure I was happy and comfortable during my first car buying experience. He was a pleasure to work with, he was not too pushy and he made sure I understood everything that was going on. He was patient with me and he made sure I left with the exact car I wanted. I would definitely recommend him to others.
sadams51623
Sep 8, 2016
I just purchased my second Hyundai Sonata from Lakeland Hyundai. The car and the dealership are wonderful. Our salesman Lawrence Christian was the best. Thanks again.
wa2gobarb
Sep 8, 2016
I brought a friend with me to keep me company and we both enjoyed the salesperson very much! He was so very nice and easy to talk to and we could joke with him.
gilleonpaige
Sep 7, 2016
I was helped right away by Jason and assisted by Scott. They got me exactly what I wanted right away! Everything was so fast and efficient I would definitely recommend!
Juan Dominguez
Sep 7, 2016
Lakeland Automall is the place to shop for a car. Making car buying carefree and easy. After searching for over 2weeks with little to no useful results. I was reluctant to pick up the phone anymore because I was just being bothered by salesmen that couldn't really help me out. Finally I decided to try out Lakeland Automall and immediately I was greeted by a Pierre telling me he will get me the deal and car I wanted. Two days later, I was driving away in a new Veloster thanks to the speed and dedication he gave me. Yet it didn't end there, Pierre assured me that Lakeland Automall and himself will continue to assist me with the Lifetime Warranty and car care going forward. I would recommend any car buyers to stop here first so they don't waste any time going anywhere else.
bones4609
Sep 5, 2016
Excellent service and help guiding us thru our purchase of vechicle that meets the needs of our family. With salesperson help only has to see two vechicles. Pierre bent over backwards to make sure we had the perfect vechicle for us. We consider Pierre a adopted member of our family. This our 4th purchase from this dealrship.
DEREK CHAPMAN
Sep 3, 2016
Everyone was very helpful thanks lou.next car will be from here this is my third car from here and there will be a fourth
Kevin and Betty R.
Sep 1, 2016
We bought a new Hyundai from Lakeland Hyundai and Pierre our salesman really listened to us and what we were looking for. He took in our situation and showed us what we could afford. He did not show us the most expensive cars first and therefore we would not be disappointed when we were shown the vehicle styles we could afford and not jump into payments out of our budget. This shows that Pierre is a caring person and not just out to make a sale. He showed us all aspects of our new car and even after we bought the car he answered my questions when I called or sent him a text. I have already recommended Lakeland Hyundai to some friends and will continue to do so. Our overall experience was fantastic and will be back in the future.
Wilson.mike0128
Aug 31, 2016
Went to Lakeland Hyundai to trade my accent in for a newer Car and I had so much help from are salesmen. He really went over the top to get me the Car I really wanted.
bmetzker
Aug 30, 2016
Good. Everyone was friendly and got the car payments to an affordable price. We had an overall good experience. We absolutely love our brand new car.
holly78
Aug 29, 2016
Pierre made my first car purchase by myself seem so easy. He really made me feel like he had my best interest in mind. He never made me feel pressured to make a purchase. I will be definitely going to Pierre for any future purchase and would recommend him to my friends and family!
Santa Fe Nodzak
Aug 29, 2016
Pierre St. Cyr from Lakeland Hyundai was a real joy and a great help to my husband I in our hunt for the right vehicle. After test driving several cars we settled on a Santa Fe and Pierre helped make it happen staying late and walking us through everything and the finance dept was also a huge help making sure we understood everything and also staying late with us to get the deal done. The next day we went back and Pierre was again such a huge help with showing us different features on our Santa Fe, he even synced our Phones for us. All in all it was a great experience.
moni
Aug 28, 2016
Mo is the best car salesman ever! He listens to the customer as if he were a customer himself. He works really hard to achieve customer satisfaction as best he possibly can. Would recommend him to anyone looking to buy a new Hyundai from this dealership! Very satisfied!
RB-CARDONA
Aug 28, 2016
Thanks to Gabriel DeJesus and Jason Knecht for their excellent service and great deal!!! We felt no pressure at all & will highly recommend you guys!!!
Pgilleon16
Aug 27, 2016
I went in with a specific model in mind. When we got to Lakeland Autmall, we were greeted immediately and found the perfect car in minutes!
roseclark78
Aug 23, 2016
As I had previously indicated in comments section, great car buying experience. No pressure to purchase the day I was in dealership, but I did purchase that day.
tvmiller
Aug 17, 2016
Overall the best buying experience. This was our 6th Hyundai vehicle, and the staff at Lakeland Hyundai listen to our needs, respected our time and made us new customers for life. No nonsense, no hassle just great service.
skbryant13
Aug 16, 2016
I enjoy the service I get from my dealership. From the maintenance that I can count on, to the smiling faces that are at work all around here, I feel welcome and important from the moment I walk in.
dlamb48963
Aug 14, 2016
The experience I had with the Lakeland Hyundai was wonderful. I bought a beautiful Hyundai Sonata Limited from Jason Knecht. He was one of the best salesman I have dealt with in a long time.
Sandy0914
Aug 12, 2016
Jason Knecht was excellent. He answered all of my questions. We picked the right vehicle and I got a great deal. I love my new Santa Fe Sport and I will recommend all of my friends and family to Jason at Lakeland Hyundai.
amandashoupe05
Aug 11, 2016
Excellent. Would recommend to anyone . They went above to make me happy as a customer. I would purchase again. I love my car. Thanks for their outstanding professional salesmanship to the customer.
gmacarius
Aug 11, 2016
Everything was a great experience with the sale and the price. The sales person was also very good in assessing my needs and coming up with the best car.
jfoster0
Aug 11, 2016
I had a great experience at Lakeland Hyundai when I purchased my 2016 Veloster! I love my new car and my salesman Jason Knecht was wonderful! I will recommend Lakeland Hyundai and Jason Knecht to my family, friends and co-workers! Thank you Lakeland Hyundai!
edwinrivera0404
Aug 9, 2016
Gabriel is a very professional young man. He listened to what We were looking for & helped me threw the whole new car buying Expierence. He's a great asset to your dealership based on his professionalism & fantastic customer service. I would recommend Lakeland Hyundai to all my friends & family Thank you Edwin Rivera
Scarlett Aggie
Aug 9, 2016
Pierre St Cyr is the best! My second new car, bought both from Pierre!!! Will always buy from Pierre! Kenny's fabulous too! Thank you both!!!
Scarlett Aggie
Aug 8, 2016
Pierre St Cyr is simply an amazing salesman! My second purchase from Pierre, he's just the best! Kenny is great too! Highly recommend to everyone!!!!
PeterS
Aug 4, 2016
We have just bought a new Elantra at Lakeland Hyundai. Our salesman Jason Kneuht was outstanding: knowledgeable, courteous, helpful. He guided our buying experience without applying pressure. First-rate in all respects. And we love our new car.
sandy.slater90
Aug 4, 2016
This is the second Elantra I have purchased here in 1 1/2 years. Pierre helped me through both experiences. He is thorough, friendly,...a great salesman. I have recommended him and Lakeland Hyundai several people and will continue to do so.
sndhertz
Aug 4, 2016
I wasn't pushed like I was at other dealers, but was given a good deal on a new car and a fair tradein. They gave me the information I needed to make a decision. I will always go there first.
proffittjw1963
Aug 2, 2016
You should Definitely be looking for a Hyundai and the MAN that you WANT to see is LU SANTACRUZ!!! Tell him that Joseph Proffitt sent you. The Deals are FANTASTIC, the Selection (2016/2017 models) are Phenomenal and the prices are within EVERYONE'S Budget! If you're looking for Features, Style, Elegance, Ease of Handling, Wonderful Driving, and ESPECIALLY SAFETY FEATURES, then this is the Make of Vehicle you want!! Especially if you have Children and as a concerned parent, want to be prepared for those What if... situations. My Brand New 2011 Hyundai Santa Fe actually SAVED MY LIFE! THIS is the same Make and model that I wanted to and went in to see Lu about buying. Due to the Pay-Off by/from my Insurance Company, it, unfortunately, was not within my budget as far as payments were concerned. I DID however, walk out with a Brand New 2016 Hyundai Accent and it, itself, is a Wonderful vehicle. I just have to get used to driving a car again! It's been quite a few years for that for me! I was so impressed and grateful for the car, and deal that I got, I took my Wife, Lynne, in 2 days later to see Lu and what she could do. Her Trade in was NOT worth the money she got, I PROMISE you that! She ended up driving out with a Brand New 2017 Hyundai Elantra and is in LOVE with it due to the Style and Type of car it is. Lu Santacruz is THE Man to see if you want the best Make, Model, Vehicle, and Selection! Go Ahead and Stop by. You'll be glad you did! Once Lu finds what YOU want and are happy with, Kevin Clark, the Finance Manager, will ABSOLUTELY get you the BEST Deal available and Trust me, he WILL BE quite diligent about finding it. He won't quit until he is satisfied but most of all wants to make sure YOU are satisfied with the offer he is able to obtain for you! Enjoy your Shopping Experience! I know I DID and we ALL know how we feel about shopping for a new Car!!!.... Uuuuggghhhhh!!! Lakeland Automall/Lakeland Hyundai is a NO PRESSURE, No Hassle, and NO WORRIES shopping experience! What are you still doing sitting here reading this? You need to get your keys and head over there NOW! Good Luck and ENJOY your New Vehicle!
billkell99
Aug 1, 2016
Lakeland Automall staff available on sunday to assist with test drive and pricing. Jason Knecht was helpful and friendly. Deal was agreed to quickly and efficiently.
Frances Cruz
Aug 1, 2016
I want to thank Pierre St. Cyr to make this happen; He worked hard and did a great job, in finding the specific vehicle I was requesting plus the monthly payment I was able to afford. I could not ask for better treatment, and assistance through this entire experience. I am super pleased with my lease vehicle. I would and will recommend Pierre to others.
sherman.moody
Aug 1, 2016
Pierre was great. Explained the process completely up front and made sure we understood each thing that we signed. He made us feel at home and made sure the car we purchased was really the right one for our needs. It was a great experience!
dtravis79
Jul 30, 2016
I had an amazing experience with Lakeland Hyundai and Scott Stratton. They made it very easy to get everything switched over to my new favorite vehicle. I had a Hyundai Sonata SE for 5 years, which I loved and didn't want to part with.. A new baby made it a tight fit, so I decided to upgrade to a bigger vehicle. Scott helped me decide between the Santa Fe and the Tucson. It was such a pleasure working with everyone at Lakeland Hyundai.
gloriadowe
Jul 29, 2016
I really love my new Hyundia. Dealing with my sales person was very comfortable. He was very knowledgeable and answered all my questions promptly. I had a big smile driving my new car.
kelsistanfield
Jul 29, 2016
I could not thank Hyundai enough for making my first car buying experience so great. They took care of me better than I could have imagined. Pierre St-Cyr was of great assistance to me. He not only brought a welcoming personality, but covered all information under the sun I could have requested and went above and beyond to make sure I felt comfortable, confident and ecstatic about buying my car. I am a first car purchase and they made my experience at Hyundai Lakeland so great! I would recommend this dealership to all. Thank you so much!!
jeff.lancet
Jul 28, 2016
Jason was an outstanding salesman. He was polite, professional, and answered all of our questions. He did not pressure us into a sale. He allowed us plenty of time to think about things and talk things over privately. He facilitated negotiation very easily. He was very knowledgeable about The vehicle. He initially showed us a Tucson model, but after we decided that we did not want the Tucson, he showed us the Sonata. He was also very honest, and was the first sales person that I can remember who told us that he drove personally a different car than the one he was showing us.
suerp2005
Jul 28, 2016
Scott was pleasant to deal with. He was so wonderful to make sure we had some lunch while we waited for the paperwork to be completed. I would give his name to all our friends if they are looking for a new car.
Denisemarie
Jul 25, 2016
Upon our arrival we were greeted right away by our salesman Jason. Friendly and eager to assist us, he pointed us right to the car we were interested in. He worked with us and understood what our expectations were. Not only did we upgrade to the Turbo model, we drove away satisfied with the deal we were given and all the extras! It was the best new car experience we have ever!
eddie7d
Jul 25, 2016
Bought my second car here. As with my first purchase less than a year ago, got the vehicle I wanted and the Pierre was very helpful. Thank you again.
Bill
Jul 24, 2016
Our experience with Lakeland Hyundai went very smoothly, thanks to our salesman Jason Knecht.We are enjoying our new vehicle and all it has to offer. Thanks you JasonBill & Roz York
dianeadams1988
Jul 24, 2016
Great was great, they took the time to show me a couple of options and I really like the Santa Fe Sport. Great customer service
barb2kenb
Jul 21, 2016
I went to dealership in my old Genesis, in search of a basic 2016 to replace. I knew what I wanted and what was in stock. Scott was straight forward and honest. Pricing is always questionable, addendums are obviously ridiculous! The vehicle was not ready for delivery, as described, and I should have left it for a thourough inspection. Scott is still hustling to get everything straight and I appreciate it. Still Waiting on my test drive VISA and the wheel lock key.
Bebe_Tequila
Jul 21, 2016
Kevin made the car buying experience very enjoyable. The wait wasn't long at all and the vehicles to choose from are in great condition. I would definitely recommend purchasing a vehicle from this establishment :)
bsbmmquilts
Jul 21, 2016
Already knew what we wanted and Kenny helped us to get it. Very professional and informed about his product. Everyone at the dealership was friendly and helpful. Looking forward to future dealings with them for service.
Pepper
Jul 21, 2016
Great buying experince - salesman Jason Knecht was awesome. Feel that I got excel to the car I wanted for the price I was looking for. Would definitely recommend friends to check out dealership and work with Jason.
Dian841
Jul 15, 2016
I had a great car buying day with Pierre St. Cyr. The transaction very easy , this is my first time at a Hyundai dealer and my first Hyundai car. I will recommend my friends and family to Lakeland auto mall and sales consultant Pierre.
sbrigman
Jul 14, 2016
Kenny did a great job. I would work with him again. The dealership was clean and the staff was friendly. Finance was easy. The process was easy. Thanks.
Tarheelgeek75
Jul 12, 2016
Jason Knecht was great and made the transaction very easy!! No bait and switch games, just factual numbers to make an educated decision. He even delivered it to my house while we were out of town to surprise my wife ... Now that's customer service!!!
vernmac
Jul 9, 2016
I have purchased lots of vehicles in my time and this was my first time at Lakeland Hyuandi, but definitely won't be the last. Everyone there was exceptionally knowledgeable and extremely helpful.My salesman was Jason Knecht and Kevin Bryan who worked together as a team and they definitelybent over backwards to get me the deal that i wanted.
Letgolf
Jul 8, 2016
I had a great buying experience with Pierre'St Cyr .He was very nice extremely knowledgeable of the Hyundai products.I feel like I made a friend and would buy from him again Trevor help and I have to consulate Lakeland Automall on hiring these two professionals. Carroll Hagood
NormaJeanfl
Jul 8, 2016
I went to this dealer and looked at about five cars before i found the one that i wanted, the sales people were great, i told them i have to sit up high in the seat so i tested about five cars then i found the car that i love and bought.......The sales people were great, i told them the most i could pay every month and they found the bank fast that is going to charge me that. :)
dmtesterman
Jul 7, 2016
Our 5th purchase with Lakeland Hyundai and again very satisfied with all staff involved with our purchase. We explained what we wanted and what we could afford and received both. I would definite recommend Lakeland Hyundai to anyone looking for an exceptional car buying experience. Ask for Jason, Trevor and Woody for the purchase part and Jesica when servicing the vehicle.
Hector Rivera
Jul 5, 2016
My syster and shes husband Roy Ochoa buy a 2016 Santa fe . They are facinating by the way Pierre St.Syr explain all the details and the tecnology of the SUV. just for that i decide to go and sea what happen. He listened to wat i said and allways be positive . So i buy my 2017 elantra and im going to referrel Pierre to everybady.
KHWALT70
Jul 5, 2016
This is the 2nd car that we've bought from Lakeland Hyundai and Kenny Swartz was our sales person each time. He was very knowledgeable and accommodating. Also, patient since we weren't sure which car we really wanted! Three test drives later we were quickly attended to with all the paperwork. Anthony in finance had us in and out. Quickest car buying experience we've ever had.
harold110654
Jul 3, 2016
Im very happy with the professional and friendly way I was treated while making the purchase of my 2016 Veloseter and my salesman Mr Red was really good.
Jeanne Wagner
Jul 3, 2016
I LOVE my car!!! It's an excellent car (2017 Elantra); I had a 2008 prior to this and loved it too, so I figured why not continue the tradition? Red met me when I came in to get my 2008 serviced. I was in the market for a new one. Red was very friendly and professional, helping me determine the best purchase for my situation. I had not made up my mind until I took the test drive, and was absolutely amazed at what the base model + simple tech package had to offer. Secretly, the tinted windows was the feature that was over the top for me. I had been wanting to get my 2008's windows tinted and never did. The 2017 feels like I am in a Star Wars movie...it envelops the driver and the techy feel of the control center make me feel like I am in a cockpit. All allegories aside, I am thrilled with the gas mileage. I've had the car for a month and have only filled up the tank twice. WOW. Red and Woody are true professionals and worked with me every step of the way to get me this car. I am grateful and have recommended this dynamic duo to my friends and family. They may not be in the market for a new car now, but will be reminding them when they are. :) The dealership in general works like a well-oiled machine, the environment is classy and clean. With the great customer service and fair deals, I will certainly continue to bring my business to Lakeland Hyundai.
emileeb
Jul 1, 2016
Very friendly staff. Everyone was very attentive and welcoming. Jason was very knowledgeable and extremely professional. I felt very comfortable during my entire visit and staff was very patient and willing to address all questions and concerns.
bkassick
Jun 30, 2016
Great experience from the start on the Internet to the test drive to sales to finance to delivery at the dealership. All in under 3 hours.
drmnash
Jun 30, 2016
I have owned Hyundai's for over 20 years. All my purchases of this ever increasing quality vehicle have been with Lakeland Auto Mall. The staff is professional, thorough, warm, patient and honest. My Hyundai Elantra is beautiful, runs great, comfortable, responsive and a fabulous value.
fred irizarry
Jun 30, 2016
I had a great experience on father's day .I went to investigate some prices for a new vehicle and I had a great experience and never thought I was getting out of there with a new vehicle. Thanks Jason and Lakeland Hyundai. Keep the great work.
afgenco
Jun 28, 2016
If you are in the market for a car see Jason Knecht. He was very knowledgeable , personable, and at no time did we feel pressured. He helped us from start to finish with our vehicle purchase and showed us great customer service. We are very satisfied with our experience at Lakeland Hyundai and the way we were taken care of throughout the process of purchasing our Veloster. Thank you Jason Knecht and Lakeland Hyundai !
Rick Warner
Jun 28, 2016
Hi I'm Rick W. & I visited the Lakeland, Florida Hyundai dealership. Jason Knecht was outstanding and always in tune to what's going on around him. Jason is the first dealer that was honest and up front and super positive. Polite and. Knows. When to make you laugh and very respectful. Jason's empathy and wisdom puts him in a category by himself because- I've never met someone like him and he is truly one of a kind and he can do what he says he is going to to and go over the top. So, to all of you looking for a vehicle - then go see Jason Knecht now. He is like a big movie star and you better catch and visit him now. I triple highly recommend Jason Knecht to everyone. Thanks a million my friend. My next car will come from you too.
Roy2583
Jun 28, 2016
I went to Lakeland Hyundai to get service on my 2013 Elantra. Then I met Pierre St Cyr and we started talking about options for an upgrade. Pierre was very helpful and patient with all of my questions and doubts and at the end I went home with a brand new Hyundai Santa Fe with very good payments and excellent Apr. If you are considering buying a new or used car Lakeland Hyundai is the place to go and Pierre is your guy.
Travis Cooper
Jun 28, 2016
Easy to work with, willing to go out of there way to help you at any cost. Jason Knecht was a Phenomenal, he had provided me all the information that i need to now about each model of vehicle that i was looking at! He new what to look for, always had my intentions at heart.
AtlantaD
Jun 27, 2016
Last week my wife and I purchased a 2017 Hyundai Elantra Limited from Lakeland Hyundai, and our experience with the dealership exceeded my expectations. I had purchased a car from them a few years before and was not overly impressed with how that transpired, but I really loved my Hyundai. When it came time to look for a replacement, I cam back to Lakeland Hyundai having heard that things had changed...and they had--for the better! Both my wife and I were totally impressed by the personable and professional service shown to us throughout the several hours that we were at the dealership by our salesperson, Jason Knecht. Without any reservations at all, both my wife and myself would highly recommend Mr. Knecht, as well as the dealership itself, to anyone interested in buying a car at a fair and reasonable price.
Judy Leto
Jun 26, 2016
Elvis was awesome as our salesman. Very knowledgeable. Chris, Finance, was awesome. We had our best experience of purchasing a new car forever. Thanks to everyone who assisted in our purchase. Don and Judy
Terri1
Jun 26, 2016
Every person who "touched" me at this dealership was a true professional, interested in respecting what I wanted, not what was best fort them
dorejuela
Jun 25, 2016
my overall experience at Hyundai was great Kenny did a great job finding me the perfect car! He did everything he could until I was happy with the price.
Breizy79
Jun 24, 2016
My husband and I recently purchased a Hyundai Sonata Sport and a Hyundai Elantra GT from Lakeland Automall Hyndai and we were both amazed by the experience we had. Our salesman, Rithy "Red" Sou, was very knowledgeable about the Hyundai products and he did not push us to buy something we did not want. In fact, Red went out of his way to make sure that we test drove both cars before buying them. Per his suggestion, we drove both cars and then went home to make a decision. Later that same day, my husband and I returned to purchase the cars. When we walked back into the dealership, we expected to be haggled with and to end up frustrated as is usually the case with most car dealers. However, Red and his Sales Manager took good care of us. They made the finance process easy and affordable. Hyundai has earned itself 2 new loyal customers. Well done Lakeland Automall Hyndai and thanks again Red!!!
clara16
Jun 24, 2016
I went to Lakeland Hyundai to look at a Santa Fe Sport. When I arrived, I was promptly greeted by Bill Raynor. He was very friendly and informative the whole time I was there. I felt very comfortable dealing with Bill and the dealership as well. After test driving a few different vehicles, I decided on a grey one. The entire experience was easy and pleasant. I would recommend Lakeland Hyundai and Bill to anyone I know.
donna.d.martin
Jun 24, 2016
Mo Gafur is an exceptional sales consultant. Very professional and extremely informative in all aspects of the auto purchasing process. He is our sales person of choice when purchasing any Hyundai product at this dealership!!
jgrussell85
Jun 24, 2016
My parents and I worked with Jason Knecht. It was my first experience leasing a car and it went well because of the excellent staff at Lakeland Hyundai. Jason gave us a great deal, and left us feeling confident in our purchase!
kathyharnage
Jun 24, 2016
We had an excellent experience at our dealership. Our salesman was extremely helpful and informative. Would like to see him have a long career with Lakeland Hyundai. He could teach other salespeople how to succeed. Give this guy a raise.
dbbc32
Jun 23, 2016
Love my new car.. it's exactly what I wanted. And was delivered to me in a timely fashion.. Red is great at what he does..
floridakeenes
Jun 23, 2016
Our experience with Lakeland Hyundai was outstanding. Elvis did a great job of getting us all the information and into the vehicle we wanted. Woody did a great job of explaining all the financing.
jmiddleton0592
Jun 23, 2016
Jason was a very helpful salesperson, he made the care buying experience easy and was willing to listen to what I was trying to find in a car and took it all into consideration.
steve.cummings.jr
Jun 23, 2016
Our experience with Lakeland Hyundai was great. The staff was knowledgeable and very courteous. I have already referred several people there and will continue to do so. Awesome!
mlozzy1966
Jun 20, 2016
Great experience!!! Would buy another vehicle from them. Their sales staff and service staff are the best. Enjoy working with Billy and the rest of the staff at Lakeland Hyundai.
Steve Nutter
Jun 19, 2016
Billy Atshan was very informative, provided a lot of details and found us a deal we wanted. The Business Manager was friendly and very helpful.
cjackson1366
Jun 17, 2016
I had issues, I guess. I wish that I had known that there was A3 day buyer's remorse. I also wish that I had known the difference between the Sonata and the Elantra. I wanted to wait both options before choosing
Leechris
Jun 17, 2016
My old car died, I called Pierre at 3:00 and by 6 he had me in a brand new Elantra, out the door. No need to come back tomorrow to sign papers or any of the other "things" that usually come up. This was the first time that a visit to a car dealership was quick and painless. Pierre got me a great deal and followed up the next day to make sure I was happy with the whole experience, not just the car. I highly recommend calling Pierre for your next auto purchase.
levi robinson
Jun 17, 2016
jason was knowledgeable about the santa fe that i wanted. showed me everything i needed to no also shower around the dealership. love my santa fe
robegg
Jun 17, 2016
I have purchased 4 Hyundai vehicles from Billy and would not deal with anyone else. He is very kind and treats me like his grandma. Always comes to see me when I have my vehicle in for service to say hello.
svcoronado55
Jun 17, 2016
Red was really pleasant and meet with our needs. Would recommend to family and friends. We love our car and can't get over our new car
Jeanette Kimbell
Jun 16, 2016
Fast, easy, no pressure, comfortable and Jason Knecht and Chris from the financial department were all a pleasure to work with. Love my car and Lakeland Hyundai.
lisarockett
Jun 16, 2016
Jason was helpful and made the car buying experience positive. I am pleased with the warranty and I will most likely work with this dealership again.
lgarciabd2
Jun 15, 2016
Very professional. Great team of professionals! I would highly recommend Lakeland Hyundai! They made my shopping experience a true pleasure. Relaxed. No pressure. Hassle free.
MorganMarie
Jun 13, 2016
My parents and I came into this unsure of leasing a car. We dealt with Jason and he was great! He was friendly, informative and gave my parents and I a great deal on my new 2017 Hyundai Elantra! Forever grateful for my experience here at Lakeland Hyundai!
bizlekleze4
Jun 10, 2016
Jason gave me an awesome car buying experience! This was our first time buying a car & it went off without a hitch! Jason met & exceeded my expectations! Thanks again Jason & Lakeland Hyundai!
franklingators
Jun 10, 2016
Enjoyed working with Jason and his colleagues and felt we got the best deal with friendly service. Everyone went out of their way to make sure we were satisfied with the deal and the car.
romanluis38
Jun 9, 2016
To find out the needs of the client and satisfying those needs. And do all this with a professional touch. That's a salesman. I walk in wanting to buy a used car and drove out in a brand new one. All because a salesman knew those right words and made my needs his prioritie.
theredqueenq
Jun 7, 2016
Great experience! Kevin was great. Love driving my Veloster. Sending all my friends there. Kevin went over all the features and has even called several times to see how the car was doing or if I had any questions.
Jeanette Kimbell
Jun 6, 2016
Great people, great service. Was there about 5 minutes and did a test drive. Back inside and sale competed without any hassles and they did not use up my whole day as previous ales at other places had. Jason Knecht was great. Friendly, courteous, funny and very professional. Would go back in a heart beat. Best car buying experience ever.
ewbs1961
Jun 4, 2016
Salesman was very helpful and knowledgeable. Was not pushy; seemed to know all the functions of the car. I would recommend him to my friends. he was very fair.
hrvega72
Jun 4, 2016
We really appreciate Jason and Lakeland Hyundai for helping us have one of the best car buying experiences ever! We will definitely recommend to friends and family. Thank you!
rkrosa1
Jun 4, 2016
Cool concise to the point not aggressive pleasant atmosphere. 2 thumbs up!! Definitely five star service !! I will totally be back at the end of September to get our next vehicle. Do you only person I would go to is Elvis he's awesome!!!
Ileana
Jun 2, 2016
This is my second purchase there and both times it has been a wonderful experience with the same sales person Pierre. He really go the extra miles to make customer very happy and satisfied. Also the sales manager and finance person.
barbee.joy2
Jun 1, 2016
Best experience Ive had buying a car. Pierre is awesome and helped me every step of the way. If your looking to get a great car at a great price then this is the place to go!!
rjakad
Jun 1, 2016
Had a great purchase experience!!! Come into the dealership knowing exactly what I wanted, Mo greeted me and did exactly what he needed to ensure I purchased my vehicle. Will certainly recommend and be a return customer to Lakeland Hyundai
sdecarlo94
Jun 1, 2016
Kenny created us right away and helped me find the right car. Let me test drive car, then offered to get the color of the car that I wanted because it wasn't at there shop.
carol_hodges8148
May 31, 2016
My salesperson, Scott Stratton, was very professional , very friendly, and knowledgeable... He was in training and did an excellent job...I hope he stays with your dealership as he is an asset to your dealership..
william1983
May 31, 2016
Excelente servicio trato pol parte de Pierre exelente persona una esperiencia unica muy agradesido pol montalme en el carro que estaba buscando,muchas gracias Pierre.
1889girl
May 30, 2016
I came to the dealership at the recommendation of my parents. I have NEVER owned a new car and didn't know where to start, but knew I wanted something that would last, not break down, and maintenance would be covered because my dad only taught me how to call AAA (which, according to Pierre, I no longer need!), They told me to talk to Pierre and they couldn't "sing his praises enough"! I'm so grateful for their recommendation!When Pierre came out and introduced himself, I started to tell him what I was looking for (which wasn't all that clear). Praise God he knew what questions to ask! Yes, I wanted an SUV, no, I didn't want to sit on the ground! Lol! But I did need the gas mileage as I drive back and forth to Tampa stores a lot for work! I knew I wanted electric blue and all leather, as well as other features. Pierre was extremely patient and kind to this 1st time buyer! He showed me a 2016 Tucson he had just pulled off the showroom. Pierre showed me some basic features, and then we took a test drive. I loved it! It as more than I had prayed for! The rest is history.... He took his time answering all my 1st timer questions about rates, loans, etc. very patiently. I had Miss Daisy with me, my companion pet, and he even brought her water! I'm so grateful for his kind spirit. In the end, I walked out with my 1st car ever and have been singing Pierre's and the dealerships praises to anyone that will listen! I know now why my parents think so highly of him and the dealership. Kudos to the dealership for hiring such exceptional talent, and for developing it. As a Retail Manager myself I know how important customer service is and how important it is to rely on those under you!If you are looking for a new car, and want a GREAT experience without feeling "pushed", I highly recommend that you meet with Pierre at Lakeland Hyundai! You will be blessed!
Jeanne Wagner
May 30, 2016
I went into Lakeland Hyundai for an oil change. Red greeted me with a smile and very pleasant demeanor. Through chit chat I revealed that I was looking for a new car even though I was just there for an oil change, but I was not buying 'today.' My husband was working and we'd have to wait until he was available. No problem, no pressure. I had already done a lot of research. I already have an Elantra, but not trading that one in. I was in the market for a Sonata Hybrid or an Elantra. Long story short, I went with the new 2017 Elantra with tech package. My current 2008 is still in excellent condition and a great ride. The new one is beyond anything I could have imagined. Red worked with me on the price - who doesn't have a tight budget? He was able to get it to a price range that worked for me. As for working with Red, I couldn't be happier. What a genuine, friendly person. I don't like pressuring sales tactics, and he is definitely not one of those types. He simply presents all the options and lets the buyer make their decision. It truly was a pleasure working with him, and it goes to say Red is very knowledgeable about his product. Our finance manager Woody was Johnny on the Spot. Everything was all ready to go when we went in to close the deal, and what a pleasant and professional man. He even got us a better rate than originally discussed. Needless to say I did end up buying the car that day, and was very happy with the whole experience. I highly recommend Red and Woody (Anthony Givens) to anyone looking for a new purchase.
Susan.lynch
May 30, 2016
This is the third car we have purchased at Lakeland Automall from Billy A. He has been very helpful and easy to deal with. I would recommend anyone looking for a car to go there and ask for Billy.
Carol Gonzalez
May 29, 2016
Jason Knecht was my salesman and he went above and beyond all my expectations. He made the whole buying experience painless and memorable! I would recommend this dealer and definitely this salesman!!!
CAS
May 29, 2016
I had gone in to see about a trade in of my Volvo. Did not know what to expect and really hated the past buying experiences. Pierre met me at the door with a smile and treated me like we had known each other for years. He worked with me to get me in a new Elantra. No hassles or nonsense. Love the car and will definitely be back when it's time for a new one.Thank you Pierre!Cathleen
carolinekeller2016
May 27, 2016
I will never purchase a vehicle from anyone but Mr. Kevin Bryan. And I will encourage any of my family or friends to purchase from him as well. Thank you kevin!!!
dxukuta
May 27, 2016
Our salesperson was great. Made the car buying experience stress free. He helped to find just what I wanted. We weren't rushed but not kept there all day either.
j.lynn0792
May 27, 2016
Jason was an excellent salesman to work with. He was able to get us out of our upside down lease, while getting us the car we wanted and keeping us within our price range.
nickscott199425
May 27, 2016
I came to Lakeland Hyundai driving a 2015 Kia Forte. I loved my car but had an interest rate of 16.7%. When i tried to look into refinancing i was informed that it would be easier for me to trade out of my current vehicle and into a newer one. I did some research and came across the Sonata. I had always loved the Sonata and it seemed like the perfect time to purchase one. I came in and Jason Knecht greeted me and was very informative and helpful. He made my car buying experience painless and got me into the car i wanted.
esparzajennifer43
May 26, 2016
Incredible experience, highly recommend jason knecht and lakeland hyundai and their entire staff. We will return and putchase all of our cars from jason knecht. We got a great deal and couldnt be happier.
Lulu
May 26, 2016
Just I went to talk and see around , been my first time buying a new car is hard decision. Mr. Pierre was great and found the best deal to me came out with a great offer I couldn't believe till he put the tag on my car :) he is the best salesperson I highly recommend, he treat you with respect and work hard to come out with the best for you,.. Thanks Mr. Pierre St Cyr I am so happy with my new car.
peg5023
May 26, 2016
Found my color of car I wanted and liked the color of the inside. Very pleased with my gas mileage and would send people to you dealer ship
donata
May 25, 2016
My husband and I just went out on May 23rd to start our car search and started with Lakeland Hyundai. We were greeted by Pierre St. Cyr Matos and he was the best salesperson we had ever encountered in all the years of car buying. He anticipated our questions and covered everything clearly and patiently. He said he would be happy to answer any questions that may arise as we use our beautiful new Sonata! We are thrilled with his kindness and caring and are confident we can send our friends to him for future car purchases! Thank you Pierre for your outstanding service!
Hunter Graves
May 25, 2016
We came in, not knowing what to get, and by the end of the day, we came out with a certified pre owned car thanks to the help from Jason Knecht.
mowls3016
May 25, 2016
Kevin Bryan my sales person was great, he showed me a few options to fit my needs/desire, and made me feel comfortable with my finances in his hands. This is the second new car we've purchased from your dealership in under a year. Very happy both times.
jospirit2
May 24, 2016
I would like to say that doing my process of buying a new car during th waiting time to finalized all the paper work I had the most hospitality by my salesman and the other staff. My meal was paid by the dealership and my salesman even took the time to sit and eat with me. Everyone there were so friendly.
samfelb
May 23, 2016
The staff was very helpful and friendly. Billy helped me get the car that I planned on purchasing. I will recommend this dealership to anyone I know that is looking for great service.
mtmartini02
May 22, 2016
Very nice, personable people, clean enviroment, helpfull staff, very courteous, good selection of vehicles, facility needs runners to help locate present inventory, so customers can get the vehicle that fits their financial needs/ financial needs first, options second, vehicle color lastly, would greatly improve the selling quantity of this facility. In-house programming in this fashion, puts the needs of clients basics, ensures more return customers. Not the First Question of How Much are You Willing To Put Down.
Nancy
May 22, 2016
Singing Jason's praises. Excellent sales rep for the company. Made buying a car easy and went out of his way to help us understand what we needed to know in layman's terms.
Avispita16
May 21, 2016
My salesman Pierre St. Cyr is a nice person and hard working man of excellent quality. Pierre went out of his way to get me a graduation gift for my son . I'm so happy with the new car because my son loved. Thank Pierre for your help. Family Santos.
Dave McQ
May 20, 2016
My salesman Pierre St. Cyr is a smart,personable and hard working man of excellent quality. Pierre went out of his way to get me into a new car with no games being played.He has made at least five follow up calls to remind me of different options I could receive,or just to check to make sure I am happy with my purchase. Great salesman and even better he is a great guy. Thank's Pierre
Dave R
May 20, 2016
Purchased a new vehicle from Pierre and could not be happier. Great experience and a great salesman to work with. He went out of his way to ensure it was a perfect experience and I would recommend him for your new car purchase. I have purchased many cars in the past and this was one of the easiest I have done!
sdwk55deb
May 20, 2016
Best auto buying experience I have personally been involved with. Dealership has taken every step to make the customer comfortable, as well as concern for my needs. Kevin Bryan was extremely thorough and knowledgeable with the auto we purchased. Assisted with questions after the sale was complete. Says a lot about his dedication to customer service. Great job!
bargoro
May 19, 2016
I was pleased with the way I was treated. I am happy with my new car and the staff. We were treated with respect. When having to wait extra time to meet with finance we were given a free lunch, offered water and coffee and an apology. I would highly recommend Lakeland Hyundai.
dthran717
May 19, 2016
It was an easy experience to purchase my new vehicle. There were no hidden costs, the sales persons delivered everything that was discussed. I was very pleased with the service and would recommend Lakeland Hyundai to my friends.
rodenaperkins
May 19, 2016
Awesome experience for buying a new car.. I am very pleased with the car so far...will let you know if I have any problems. Thank you so much and look foward to seeing you soon for maintenance
srbushidomaster
May 19, 2016
The salesman who assisted us was very professional and knowledgeable. He thoroughly covered every topic of the car. He even bought us lunch after purchasing it. We spent a maximum of 2 hours there, everything was quick and to the point there. I'll definitely recommend family and friends to Lakeland Hyundai.
kehassler
May 18, 2016
My salesman Kenny Swartz was great and attended to my needs and wants in a car. Everybody involved made for an enjoyable experience and will recommend Lakeland Hyundai and Kenny in the future.
Dayinaraj
May 15, 2016
As soon as we got out of the car we were helped. Jason Knecht was amazing, he didn't stop until I was happywith what I got!
ccas758
May 14, 2016
I was very happy with my visit ,my salesperson wasnt pushy he was fun,and found the car that i was looking for before I got there, i told him what i was looking for the price i was willing to pay and he had everything waiting for me
Doug88b
May 14, 2016
My wife and I were on a small weekend vacation from Tampa to Daytona beach and began talking about trading in her car. We went to several dealerships between Daytona and Orlando but nobody was willing to give us a fair trade or a good deal on the car we were looking to buy. It was late on Sunday night and our last stop was Lakeland Hyundai. They guaranteed a deal over the phone (which most dealerships will do but never stick to). We met with Jason and immediately began picking out a car. A test drive wasn't necessary due to having already driven a few throughout the day. The selection was wonderful, every package with every color. Jason was very knowledgable about each package and didn't hesitate to answer any questions. He was not pushy at all and only wanted what was best for us. To sum it all up, our trade in value was very fair and they discounted the car far more than any dealer would even consider. Our buying experience was incredible and the finance team did a great job finding us a good rate that was close to the same as our bank would've given. This dealer also offers the LIFETIME WARRANTY as long as you own the car which no other dealer had that we visited. I would highly recommend this dealer for all of your Hyundai and Ford purchases! Thanks Jason and Lakeland Hyundai team.
Angel Torres
May 13, 2016
I recently purchased a brand new Santa Fe from Lakeland Hyundai and the experience was epic. The sales agent who assisted me was Pierre St Cyr. I cannot say enough about him since he did everything he could to assist in the purchase of the vehicle to make sure we get the best price in the market. He was upfront and honest about everything and went way out of his way to make sure all of our needs with the purchase of our new vehicle were met. If you are looking to buy a vehicle in the near future at the Lakeland area, pay a visit to Lakeland Hyundai and asked for Pierre St Cyr, you will be glad you did.
bucwildbabe
May 12, 2016
It was a wonderful and very pleasant experience and the salesman and finance department was very polite and respectful and friendly and I would ivite all my friends and family to visit and purchase a vehicle
HaleyNicole
May 12, 2016
Amazing car ?with amazing service provided by the friendly staff. I personally couldn't have been happier with my purchase. The staff I had the pleasure spending time with were very informational and friendly as well as professional.
reginacino
May 12, 2016
I worked with two salespeople they were both easy to negotiate with and answered all of my questions. I wasn't exactly sure what car I wanted but they both were patient with me and went the extra mile to assure I was happy with my purchase.
repman50
May 12, 2016
Great dealership. No pressure sales and could not have asked for a better purchasing experience. Excellent price and inventory and would return to buy there again. Pierre was great to work with and made sure I was happy with my new vehicle.
Sandie
May 12, 2016
I highly recommend this dealership,.Jason our sale rep was the best..He worked with us patiently..He made sure we left with a new S uv,!! I've wanted one for so long Jason and their sales manager made it happen..I'm a very happy satisfied customer...Hats off to both of you!!!
tjenkins3118
May 12, 2016
Never thought I would end up in a new car, Jason made it possible and somehow found the vitamin c orange veloster in my price range. When I gave my financial expectations he met it and exceeded my expectations. I have never had that happen before when purchasing a car. I left a dealership earlier that day and came to Lakeland automall expecting the same type of run around. It was the complete opposite. I received excellent service and no hidden agendas. I cried when they presented me the deal...it was that good! Very professional and honest dealership.
VALDEZ58
May 12, 2016
Got my first new car from Pierre a year ago I never had any credit but he ensured that I got through and enabled me to build my credit this year I bought a Genesis Coupe Ultimate thank you Pierre this sales man is like a brother he is friendly genuine and understanding and most importantly honest. He is a great sales person to do business with he ensure that the car you want he is going to do everything in his power to let you qualified to buy get it. Pierre looking forward to buy my third car from you bro. Thanks again for a extra ordinary buying experience.
Adam Burdo
May 11, 2016
I went to lakeland hyundai just to look at the hyundai veloster turbo and ended up leaving with a nice vitamin c color veloster and I'm very very happy with it and couldn't be any happier with the salesmen that spot me this car Pierre is by far the best salemen I ever had in the 10 years I have been driving I will definitely recommend everyone I know to him
Pags
May 11, 2016
Pierre was excellent at knowing the vehicle and helped me out. Still till this day he helps me when I come in for service or questions about my car.
Phil Lindquist
May 11, 2016
I walked into Lakeland Hyundai just to see what they had available. I had NEVER considered a Hyundai in the past, what a mistake. I was greeted by Jason Knecht in a very friendly and professional manner. He asked me what I was looking for and what I was trying to accomplish. After speaking with him, he showed my some Santa Fas and then Tucsons. I found that the Tucson was the size of vehicle I needed. He was then able to find on equipped exactly how I wanted, on the lot. I came in "looking" and left with my NEW TUCSON. In no small part to how I was treated by Jason Knecht. He met all my expectations, was friendly and professional. I highly recommend him and this dealship to anyone interested in a new vehicle.
drchesire
May 9, 2016
Excellent sales man who provided the information my wife and I requested at the time of our first visit. He provided a substantive test ride for both of us and detailed descriptions of the vehicles features we were interested in. We had be shopping for a new vehicle for 2 years and this was our best experience for both the salesman and the dealership.
gmer760
May 9, 2016
We are returning Hyundai customers - in fact - returned to Lakeland Hyundai for our new car. We have previously been driving our 2004 XG360L. To be honest - that was the best car we have ever owned and we have been driving it for 12 years. Because of that good experience - we returned to Lakeland Hyundai to buy our new car. There was no doubt that we would purchase another Hyundai. Our recent car buying experience with Lakeland Hyundai was very pleasant. We bought a new 2015 Genesis. We appreciated the information that we received from the staff about the car and the financing. Our Sales Rep was very helpful - going over all the technology with us (all very new to us) - getting our phones hooked up to the Blue Link. We will be returning there to have our maintenance done on our new car..
jraguett
May 9, 2016
Friendly staff, knew their product well, stayed in contact with me via email and telephone. Lakeland was the 2nd Hyundai dealer I went to. I went there to compare prices from the 1st. Without seeing that quote, Lakeland beat the other guys price by $900. To say that Lakeland has the best prices around is an understatement! :-) I think the most important question anyone could ask is, if I could turn back time and do it all again, would I buy my car from Lakeland. My answer is a resounding YES!!!!
ddsand
May 7, 2016
Kevin Bryan was well prepared to provide us with everything we needed. The entire experience was similar to being with a family member. There was no pressure and we felt completely confident with our purchase. Probably knew just as much about the car than the people who designed it. Extremely thorough and great personality. Even after purchase Kevin was still there to assist with the setup of our Bluetooth and accessories. That's exceptional! Thanks for all the support.
marioncole9
May 7, 2016
My experience with Elvis Sulfridge has been very excellent because he has a personal and professional demeanor. Further, he is very helpful with answering my questions pertaining to certain features on the auto and return my calls when whenever I leave a message for assistance. With this being said, I'm completely satisfied with the dealership.
curbappeal02
May 5, 2016
I have to admit I HATE buying new cars because of all the experiences I have had in the past. Kenny Swartz and the rest of the staff that helped me changed that for me. This car was a surprise for my daughter and the entire process was professional, fair and most importantly I was NEVER over promised anything !! THAT for me is how your earn my business. I will be buying my next car from ONLY Lakeland Auto Mall because of this experience. NOBODY likes going to the dentist but I won't be hesitant to have this experience again!! Your team hit a home run !!!
estecabron99
May 5, 2016
When I came to the dealership I felt like I wasn't going to leave with a car at the payment I could afford but I met Pierre and he made it happen for me! I'm extremely happy with my purchase and with my car! Thanks Lakeland AutoMall for everything.
mandy1218
May 5, 2016
My salesman Elvis was very informative he was very pleasant. He knew his product and was very straightforward and didn't just try to sell me something he took his time with me and has kept in touch with me to make sure my car meets my satisfaction. He was upfront and honest about what my car payment would be and how much my loan would be. He's a great salesman and I appreciate all he did for me. I hope to work with him in the future. ?
sandilkld55
May 5, 2016
The dealership is clean, cars displayed well, staff friendly and knowledgeable, including finance staff.....it is my dealership. I love Hyundai products. My vehicles are always delivered clean.
tara.allen47
May 5, 2016
Nick & Red went above and beyond to provide the best possible service in my hunt for a new vehicle. From pre-owned to a lease, they provided all the options I needed to make my final decision and worked for days to get the price where I needed it. They even moved all my stuff over to my new vehicle! Now I'm happily driving my brand-new 2017 Hyundai Elantra!
Carpintero Fam
May 2, 2016
My experience here was awesome. Firs time buying a hyundai in this case my husbend and I got a Santa fe Limited edition with all the perks and suv that beyond of wath we expexted. Our sales guy was Red this guy make the magic work he first lets us test the Santa fe in the meen time he explain us almost everything of the suv he really know what he was selling somthing really important on a decision like this.Later on the testing we got to the important part the numbers, since my husbend and I just recently move to our new home we told him that our budget was tight that was no problem for him he find use the exact payment on the suv that my husbend and I were looking. So Red thanks for the good experience, just ask for this guy he will make the magic hapend ??
Mommajenkins
May 1, 2016
Jason Knecht was our salesman and was incredibly kind, listened to us and worked an amazing deal. We had just left a tent sale where they were offering us a fairly decent deal but we had reservations about it. My love called Lakeland Hyundai and spoke with John Melto in internet dales who was incredibly knowledgeable and asked us to stop in. When we arrived they were expecting us and knew exactly what we wanted and needed because of the great communication between Jason Knecht and John Melto. While we test drove a Hyundai Veloster, they appraised my current car and worked on a trade in quote. Once we were sitting down ready to talk numbers, Jason Knecht really listened to my needs; they were pretty significant since I am a single mom and a teacher. While they worked their magic with the numbers Jason and I spoke at length about our faith and families. I knew right then that it was a divine appointment, God was in this deal. Jason not only met my requirements for car payment budget with no money down but went the extra mile to find that funky vitamin c orange veloster he knew I really wanted. When it was time to sign the papers all I could do was cry tears of joy because this has never happened for me before. God is so good and I know Jason had my best interest at heart. What an amazing experience. PS Thank you Scott for sitting and learning with Jason he is a great mentor and you have such a sweet presence about you, I know God will bless you and use you in this business.
cheryl.joe
Apr 30, 2016
"I previously owned a Hyundai years ago. I bought several brand Fords after that time. The Ford Explorer I had lasted 11 years and was an excellent vehicle ""no regrets"". I went to the dealership to look at another Ford. My mind changed when I saw the features and look of the Santa Fe! I love my new Santa Fe!"
Jake863
Apr 30, 2016
Couldn't have been happier. Best car salesman I've ever experienced. I strongly recommend buying your car from Nick. I'll be coming back to see him for any other vehicles I purchase in the future.
atorres813
Apr 28, 2016
I am very satisfied with my purchase and will come back. Also I will make sure to recommend friends and family and tell them about my great experience
link_zelda0429
Apr 28, 2016
My experience was perfect. It was straight to the point and very simple and easy for me. This is my first new car and I couldn't be more pleased.
my red car
Apr 28, 2016
MY SALES PERSON KEVIN BRYAN WAS VERY CONSIDERENT TO ME AND MY HUSBAND JOHN. IF WE HAD OF HAD THE MONEY WE WOULD OF BOUGHT 2 CARS.
HaleyNicole
Apr 27, 2016
Kevin was nothing but helpful when I went to purchase a vehicle. He knew the answers to everything I asked. He made my purchase not only fun but thorough and I would recommend him to everyone! Thanks again Kevin for all of your help!
pjhwv
Apr 27, 2016
Kevin Bryan was very considerate and answered all our questions. He was very knowledgeable about the car and the financing. I would recommend him to anyone needing a vehicle.
Amanda
Apr 26, 2016
thank you for all your hard work we will be buying that car here in the near future we want to pay off some more on the car but I appreciate all your time and I absolutely will only buy a car from you .. again a big thanks. you are an amazing person!! ?? thanks for everything Amanda
debbie0278
Apr 26, 2016
I was shopping for a new SUV and Jason Knecht was very knowledgable, and helped me with the car I was looking for. I like all the features my new 2016 Santa Fe has to offer. Thank you Jason Knecht you are the best!!!
lois106
Apr 26, 2016
I knew which car I wanted and I wanted blue. Your dealership traded another dealer for my blue car. You definitely met my wants. I needed great mileage & I knew the Tucson would give that. You met my needs.
quericaestalacabrona
Apr 26, 2016
Pierre was amazing thank you for helping me again. This is my families third car that we buy from him and we will definitely send our family and friends to him
JenBrin98
Apr 25, 2016
I walked into Lakeland Automall in desperate need of a way to get out of my 2015 Chrysler 200 I purchased from a different dealership. Jason Knecht and John Richardson worked with me and was able to not only get me out of my Chrysler but get me into a 2016 Ford Escape with a 1.9% interest rate (with less than perfect credit). They were wonderful! I told them where I needed my down payment and monthly payment and they made it happen! No hassle and worked late on a Friday evening to get the deal done! I would recommend them to anyone in search of a new or used car! they will do everything in their power to make it happen!
christine5
Apr 24, 2016
Great place. No pressure. Knowledgable sales staff. 10 year warranty, best we've found. Amazing car. Beat our pre approved financing. Shined, filled, preped our car for delivery. Salesman walked us through every detail.
morgandakota2
Apr 23, 2016
This is our second purchase from Elvis and Hyundai fat went so well we came back. The entre team is helpful and the vehicles are well valued.
stephaniesnyders
Apr 23, 2016
Fantastic experience, friendly and helpful employees low pressure sales experience, free water. Bully pulled my kid in his wagon and made him laugh. Easy to do business, appreciate one night in courtesy vehicle as my brother had no car to drive. Great deal, excellent staff and dealership.
edmondson.zach
Apr 22, 2016
Had a great experience at the dealership. Was able to test drive my car before purchasing. I left the dealership with the car I wanted.
Jennydawn
Apr 22, 2016
So I went today to buy a car and was so nervous, this is the first time I have purchased something large like thins in about 15 years! I didn't know what kind of person I would have to help me with my choice. I am so glad that Jason Knecht was the one that helped me. He made everything so easy and I didn't feel like I was getting screwed. He did a great job and I will definitely come back to him for any future car purchases. Lakeland Automall is lucky to have someone like him on their staff. #LakelandAutoMall
jmoscoso
Apr 22, 2016
Great experience! I am so happy with my car and with the service I received. I will definitely refer my friends and family to purchase here.
bcboom799
Apr 21, 2016
I bought an 2016 Elantra in June last year loved it! Until my disabilities started getting worse and i knew that I was going to have to see about getting a Tuscan. Now i have no problems getting in and out of my SUV.
jn.young
Apr 21, 2016
My experience buying at Lakeland Automall was great. Elvis was very knowledgeable and helped us in any way he could. It was a lot easier then we thought it would be. Our appointment was at 6 and 2 hours later we were leaving with our brand new Vehicle. Thanks lakeland automall.
cucolisa
Apr 19, 2016
I had purchased a 2013 Santa Fe Sport used vehicle with 42,000 miles. Since it didn't have a manual we went to Lakeland Hyundai. We spoke with Jason Knecht to see if they had one or if they could order one. He asked what our monthly payments were. When we told him he asked if we would be interested in the same vehicle except a 2016. We couldn't believe that would be possible with no money down. Thanks to Jason he got us into a new vehicle and we had a grace period to return the used vehicle. We appreciate everything Jason did for us and you will too.
lovemyhyundai
Apr 19, 2016
I purchased my 2016 hyundai santa fe sport in January. I brought it in for it's first oil change and I must say, the service was excellent! Jessica, helped with the service as well as my salesman Jason Knecht. I mentioned to them about a couple of other things that I wanted to have taken care of on my vehicle. I figured I would have to make another appointment but Jason had it taken care of the same day while I was there. It was very convenient and I was out in no time.
charlherr
Apr 16, 2016
Lakeland Automall is a well respected auto dealer. They are most interested in listening to your wants and needs and providing friendly, courteous, service in every department.
Great experience Gail
Apr 16, 2016
I had a Wonderful experience buying my new Santa Fe Sportage thanks to Jason. I had shopped every dealership in Lakeland. Finally last on my list was the Hyundai Dealership. Just couldn't make up my mind, til I got to Jason who was so knowledgeable and wanted to get me the perfect SUV. I highly recommend going in and meeting Jason he will help you with what ever your looking for.
Wendymims1982
Apr 16, 2016
Im going to tell my little story about Lakeland Hyundai. We were in the market for a new car. Something that will last awhile. We started out at jeep and being we don't have the best credit we were willing to get what we could and they were advertising new cars for people with bad credit. We got to pick out the car. They had us going in circles for three days. Finally I gave up, this is the reason I hate going to dealerships period!! On our way home that evening we stopped at Lakeland Hyundai. Jason Knecht greeted us at the door. My thoughts were, here we go again..... (Sorry Jason if your reading this). Anyhow we were straight to the point "I have bad credit, I need a reliable car to get from point A to B". Jason quickly took my information before anything else. At this point I was ready to go home. Already been let down once. Didn't feel like doing it again. But we waited. Within 39 minutes Jason had me out in the parking lot picking out the color I wanted, test driving and very knowledgeable of the cars features. He was very professional. And answered any questions he had. If something he wasn't clear on, he got the answers and made sure we understood everything. Within 2 hours total we were on our way home with a brand new Elantra. Hardly any money down. It had 66 miles on it. I absolutely love it. Went back the next day had it detailed. I have sent all my friends and family. Many have walked away with a brand new vehicle. I strongly recommend Jason to help you. He knows his stuff and does everything in his power to get you in a vehicle. Jason if your reading this. I absolutely love my car!!!! I will be seeing you again for our next purchase. Thank you for all you have done for my family and I. It is greatly appreciated!!!
amscentral
Apr 15, 2016
I would recommend this dealership to anybody looking for a new vehicle. My salesman Jason Knecht did a great job and the financing guys were great to work with.
daylepatty
Apr 15, 2016
Elvis made buying our new Sonata a surprisingly simple and pleasant process. He did his job well and never pushed us in anything. Couldn't be happier!
lildevil
Apr 15, 2016
Jason Knecht was fabulous! He was very professional, honest and caring during the entire process. The entire staff was pleasant and friendly. I would recommend Jason Knecht and his entire team at Hyundai - Lakeland Automall.
amberlauderfl
Apr 14, 2016
My experience with Lakeland Hyundai was fantastic. I am so happy I chose to purchase my first car with them. Couldn't have asked for better service. Definitely will recommend.
adtnt123
Apr 11, 2016
This is a great dealership to purchase a car from. The faculty here are very professional and easy to work with. They make the car buying process smooth and enjoyable. I will definitely be returning in the future and recommend them for anyone purchasing a new car. This was by far the best experience.
tdnewberry
Apr 11, 2016
Jason Knecht was very friendly and helped us compare the Santa Fe Sport and the Santa Fe Sport 2.0 T. We decided on the 2.0 T so we went for a test drive. During our drive he explained some of the important features of the car and we had a great conversation about surfing. While doing the paper work Jason was honest, explained the numbers to us, worked with us on our trade in, and he even got us some water to drink while we waited. This is our second car purchase from Lakeland Hyundai and we're extremely pleased with our new Santa Fe Sport. We would recommend Lakeland Automall and Jason for your next car purchase. Great cars, great value, and great price!
mikehoffman20
Apr 10, 2016
Lakeland Hyundai is a outstanding dealer to do business with. The entire store exhibits the highest level of professionalism. Our new car was delivered clean, full of gas and on time. During our test ride our salesman (Kevin) explained all the features of our car to us. This was truly a good experience.
gatorvan1
Apr 9, 2016
My wife and I felt from the beginning that our Salesman, Duane, was a Christian. After the deal was made, I asked him if my impression of him was correct and he affirmed that he was. We are both Christians and are always glad when the people we are dealing with are also. I have since then gotten information from my Grandson that the owner of the dealership is also a Christian! Now I know why I was led from Orlando to Lakeland to buy a car!! I knew I wanted a Hyundai, but in Orlando I did not feel comfortable with the dealerships I had visited. I had just about decided to keep my old car when we happened to park next to a Hyundai Santa Fe. My wife talked with the owner and received good news about the deal she got in Lakeland Auto Mall. She also said she loved her Sport. So, we went to Lakland!!!
Kiera W.
Apr 1, 2016
I just recently purchased a 2016 Hyundai Sonata at Lakeland Hyundai (Lakeland Automall), and the experience was phenomenal. I worked with Kevin Bryan who was fantastic. He was very knowledgeable, patient, and just down right the best salesperson I've worked with thus far. Everyone in the building was kind and spoke to me and my family while we were there and they even had a kids room, with toys, game and a TV for my niece and nephew to play with. This experience was the greatest because Kevin did not allow me to settle for anything, but made sure I ended up getting the car that I loved.
misscmartinez26
Apr 1, 2016
Employees were amazing I could say that at least 6 of the employees congratulated me on my purchase! I also loved that there was someone, we'll more then 1 person who speeked Spanish .
Jose Cruz
Mar 31, 2016
My mom and I visited Lakeland Hyundai by a reference from a close friend. We didnt go in with very high expectations as weve seen other sales person looking for their own benefit and not the client. We were in fact bit hesitant. Let me start by saying that our salesperson Kevin B. made our experience extremely painless, understood exactly what we needed and he ensured from beginning to end we were happy and satisfied with our purchase. His professionalism is impeccable and definitely went above and beyond of our expectations. We will be referring customers to him and will be going back soon! Thanks Kevin and the Hyundai Team!
bdaynuah08
Mar 31, 2016
I had a wonderful experience, I absolutely love my vehicle and the staff were extremely helpful. I would definitely refer family & friends, and look forward to purchasing other vehicles.
angelluv12.lw
Mar 30, 2016
I had a great experience he was pleasant to work with. He took the time to explain and answer all my questions. And made the experience fun.
annekap37
Mar 30, 2016
We were treated very well by everyone at the dealership that we dealt with. We will be visiting this dealership for service and future sales.
happyfizzieparty
Mar 30, 2016
My salesman, Jason Knecht, recognized that I and not my husband was the primary buyer and accordingly directed the sales transaction with me. We were treated with respect and we felt our purchase was appreciated.
abelcher1
Mar 28, 2016
I just wanted to think Pierre for helping me out with everything. He walked me through everything and he was extremely nice and funny. He went above and beyond to try and meet my needs for the new Sonata
dtew4
Mar 28, 2016
Our experience was very good. Everyone was helpful, friendly and knowledgeable. The amenities and warrants were amazing. We were please with this experience and very happy with our Tucson.
dwblais
Mar 24, 2016
satisfied with deal, Price seemed fair, service at the time was very good,,had two other Hyundais in the past and very happy with the product.
stephanim4
Mar 24, 2016
Had a great time bery relaxed and joking with Daune. Also felt very informed and trusting of Anthony. Drove an hour to get this car and was not disappointed.
tonguser2016
Mar 24, 2016
Beware of the finance department. Don't get hooked into things you don't want. I put in an application for finance thru Hyundai since my car is threw them and they ran my credit 9 times thru different companies and caused my fico score to drop. I did not approve of this. I was sent home to wait on an answer from them but never to this date heard back. NEVER again will I deal with this dealership. Check elsewhere before buying.
eparmer5
Mar 21, 2016
Easiest car buying experience I've ever had! Salesman was wonderful. The whole process was simple and guick! Will definitely recommend to friends and family.
karisa.robino
Mar 21, 2016
The people I worked with were absolutely amazing. I actually had fun picking out my first car. I will definitely recommend Lakeland autosmall to anyone I know searching for a car. I will also definitely be back in the future. The quality of the staff I worked with was exceptional. Super happy I chose Lakeland automall as my place to get my first car. I had a great experience.
stephaniedrohlfs
Mar 21, 2016
Elvis made me feel extremely comfortable the whole time I was at the dealership. I was felt a little pressured and talked down to when I was with the financial staff member. I felt as though he were trying to make me add features I was adamant I did not want. When I told him no and he took it off, he proceeded through the conversation with a monotone voice and no eye contact, as if he was mad that I did not get the add ons.
dananyj
Mar 17, 2016
I have very bad experience buying cars in the past. Salesperson was lying and just trying to sell something that I didn't want. They were selling dreams to let you down after all,but there from the beginning my experience was a good one. MO GAFUR my sales person was friendly, honest, and very helpful. He went the extra mile to get me the car I wanted. Definitely will go back again thank you for everything!!!!!
terickacarlisle
Mar 17, 2016
Elvis was great - overall I am extremely happy. He took the time to work with me and get me something I was looking for. I'll be returning for my next :)
Bradley P Hitchcock
Mar 11, 2016
As much as I've hated having a rental car for 3 days.... I'm so excited that my car is finally getting the care she needs! I average about 16-22mpg in my car even on the highway and I was told "oh it's how you drive it" and no one has ever taken the time to figure it out.... The rental car they gave me is an exact duplicate of my car (white) and around the city, driving normally, it averages 30mpg!! Usually I go to the dealer (Delaney Hyundai Indiana, Pennsylvania) , get the run around, and no solutions! Without hesitation Lakeland Automall took the most simple complaints I've had and have spent so many hours on it... 3 days worth! To figure out the problems I was having! I would move back here just to know their service department has my back!!! Tomorrow I pick up my baby and I can't wait! As of tomorrow I will finally have the car I paid for! Once again, great job!!
catjones621
Mar 11, 2016
I came into the dealership looking to replace my Hyundai. My elantra had 122,000 wonderful miles. I new it was time to get a new one. I did my homework. I walked in knowing what I wanted. Peirre had the car pulled up and waiting for me. I got it for the right price and an excellent interest rate too. Thank you
ecbenach
Mar 11, 2016
Great dealership would come back for another vehicle and would recommend coming here for any vehicle. Staff was very friendly and very helpful great place to come!
jlterek
Mar 11, 2016
I love everything about my car only wish the adjustments for the seats to move forward and up and down were electronic. The color is Vitamin E is really pretty.
melissaedens77
Mar 11, 2016
I walked in thinking I would never be able to get into a new car. I felt completely comfortable with our salesman and the process.
sharkman55
Mar 11, 2016
IT WAS A PLEASURABLE EXPERIENCE BUYING A CAR FROM JASON KNECHT AT LAKELAND AUTOMALL WITH ABSOLUTELY NO PRESSURE FROM HIM. I WILL DEFINITELY BUY MY NEXT VEHICLE FROM HIM IN THE FUTURE AND ALSO RECOMMEND HIM AND THIS DEALERSHIP TO OURFAMILY & FRIENDS.
tlpskb0529
Mar 11, 2016
The staff at Lakeland Hyundai did an excellent job with customer service and helping me get into my new Elantra! They were even patient about my having the 2 year old with me! I will definitely recommend the Lakeland Hyundai team to my friends and family!
Brittany Cathell
Mar 4, 2016
Jason Knecht was a lifesaver. I was so nervous going into the car buying process, and he set me to ease, and found the perfect car for me, a 2011 Tucson. I would absolutely recommend him to my friends, family, and anyone else who may be looking for a new car.
Cindy W.
Mar 4, 2016
My experience at the lakeland auto mall was awesome and easy going. the customer service is one of a kind and my salesperson Ms. Cheryl made sure that i really got the car i wanted that fit my budget. she was very patient and knows how to close the deal. the finance department Mr. Ken, did a great job in getting us to the right lenders and awesome interest rates. They made sure that my husband and i were satisfied. i would definitely refer any one to this place. they are professional and know what they are doing.
Brandon Mowls
Feb 27, 2016
My name is Brandon and I recently purchased a 2016 Hyundai Elantra from Lakeland Hyundai! My Salesman's name is Kevin Bryan and he was absolutely phenomenal. He made the buying process easy and stress free. I never thought I could go into a dealership to buy a car and get in and out so quickly. Kevin was very professional and was very "no pressure" throughout the whole deal. He not only told me about the different feature packages available, but he took the time to bring me to each one of them so I could see exactly what the packages looked like. I do a LOT of highway driving, Kevin didn't even hesitate in letting me do a long test drive on I4 so I could get an idea of how it would handle on my daily commute to work. I spent weeks researching the Elantra I wanted to buy, but when I got there Kevin gave me information about the features and design of the car that I had no idea about, I was shocked at just how much he new about the Elantra and even the competitive models from other manufacturers. I HIGHLY recommend, if you are looking for a car, go into Lakeland Hyundai and ask for Kevin Bryan, He not only sells Hyundai but also Ford and Pre-Owned as well.
Glenda Yeager
Feb 27, 2016
Jason at Lakeland Hyundai made our purchase of our Hyundai Santa Fe a real pleasure. He was patient, courteous, professional and knowledgeable, addressing all our concerns. We received the Lifetime Unlimited Mileage Warranty for as long as we own the vehicle. We love our new SUV! We would recommend Lakeland Hyundai and Jason to everyone seeking a great deal and great customer service.
ANNAKEASLING
Feb 17, 2016
I only have a few words to say... This was the first time that I left a dealership after purchasing a vehicle without a headache! Bilal and his associates were very friendly, proffesional and quick. I am definatelly going to be going back in the future for more purchases and recommending them to my friends and family as well.
STERLINGSEARCYJR
Feb 17, 2016
My husband and I had a great experience here purchasing my new 2016 Elantra. Our salesman Jason Knecht was so nice and helpful, and really was a pleasure to work with. I love my new car and would recommend this dealership to anyone looking for a pleasant sales experience!
SUMMERCEE
Feb 17, 2016
The whole team at Lakeland Hyundai is amazing and I HIGHLY recommend Justin in sales. He really takes the time to learn what's important to you and then goes out of his way to deliver the perfect car buying experience.
BPORTERFIELD4
Feb 16, 2016
Went above and beyond to make us happy. More than pleased with my Genesis...better than expected. Everyone from sales to financing were friendly and made our experience a good one.
DCLUNDY
Feb 9, 2016
Pleasant and stress free purchase experience, salesman and finance person was great and the facility was very beautiful, everyone we came in contact with was very pleasant
JOANBLAIS1234
Feb 9, 2016
Justin was great, easy to work with and listened to my every need. I would recommend all my family and Friends to Lakeland Hyundai. Very happy!!
EDINGESS
Feb 8, 2016
Lawrence walked me through all the pros and cons of owning a car and leasing a car. He took into consideration all my concerns and what I wanted and then helped me find a car that was within my budget and meet that criteria. He was friendly, knowledgeable, and very helpful. I would definitely recommend him and Lakeland Hyundai to anyone looking for a new vehicle
MARYLGMG
Feb 7, 2016
Everyone at dealership was very nice and professional. Was worth the drive, I now have a new dealership. Close to Hard Rock Casino. LOL. Thank you
CSR47
Jan 30, 2016
Would buy a car here again?? Jason was an awesome salesman and got me the car I wanted at the price I needed. Even the finance part was stress free.
SWISHER0
Jan 28, 2016
We used Reg Hoagland in the past and our experience with Lakeland Hyundai, especially Jason Knecht, has made us a Lakeland Hyundai customers. We will be back and would gladly refer friends to you.
RGJR1981
Jan 26, 2016
Was treated fair and professional. Love my new car and very excited to have something brand new!!! The staff went above and beyond to satisfy me!!!
VIRGCRZHRS
Jan 26, 2016
So far, we are very pleased with our new Hyundai Tucson. Having previously owned a Santa Fe and a Sonata, we expected to find a quality car in the Tucson. We are telling all of our friends about our new car and expect to send referrals to Lakeland Hyundai.
SHELBYADKISON
Jan 24, 2016
Kenny and the finance person were oustanding never felt uncompfotable or pressured. I was in and out and druving my new car home fast. Thank you lakeland Hyundai teem
CLAUDIA.KITCHELL
Jan 23, 2016
We will definitely be back when we are ready to purchase a new vehicle. It was very nice to not have to deal with any high pressure tactics. Billy Atshan was our sales rep and he was extremely courteous and helpful; he was very helpful and we are very pleased with our new Sonata.
VALDEZ58
Jan 23, 2016
Loved everything about my experience just never expected to deposite that much but oh well thanks much am loving my Genesis Coupe love the look the style the power the interior and the audio system.
CMOROZCO
Jan 22, 2016
Awesome experience, fast, easy, got what we wanted in out and in a short time. Billy was awesome and I would buy or lease from him again.
RMILAM
Jan 22, 2016
salesman was very friendly and the new car is awesome. It has everything we wanted and it looks amazing. thank you very much. cool cool
HEATH.HUNT
Jan 19, 2016
I had an exceptional experience at Lakeland Hyundai. They were very professional and easy to work with. I was able to get a great deal on my vehicle in very little time.
DONNAEQ
Jan 18, 2016
Excellent service but I do wish they would have told me that when leasing a car insurance is way more expensive. I do love my
JBEEDLOW87
Jan 15, 2016
Kevin Bryan was my salesperson and did an excellent job working with my budget. I ended up with a nicer vehicle than I originally planned and stayed within my budget.
ARNOLDJEF
Jan 9, 2016
Excellent experience. I wrote my extended comments in the previous survey. John's professionalism and confidence in the vehicle has was selling along with his sincerity were the biggest factors in us choosing to purchase at Lakeland Hyundai. We greatly appreciated no being pressured either by John or in Finance. He is a great asset to the dealership.
JBURKEEN9898
Jan 9, 2016
Great experience, will definitely shop there in the future. Love my car. Speed of service was fantastic.i had to be at work and we made the purchase in right around 3 hours.
MDRAGGICH
Jan 9, 2016
Treated very well. Not high pressure. Respectful and considerate. Would recommend them to anyone. Seem to be trustworthy and know what they are talking about.
JNICKOLO
Jan 8, 2016
If you live in the central Florida area and want to buy/lease a Hyundai, Lakeland Hyundai is the only place to go. Very professional. They explain everything related to the car and pricing with great clarity. I've never had such an enjoyable time purchasing a car. Kenny was my salesperson and I highly recommend him. As icing on the cake, the facility is simply gorgeous.
TONIHESSION
Jan 8, 2016
I don't wish to give a review. My last car was purchased in Auburn AL and I had it for over 8 years loved it, 2007 Hyundai Elantra. I hope this car exceeds my first car.
CHRISTINE.WEAVER16
Jan 7, 2016
Brent and Carlo are great. Efficient and personable.they were both willling to communicate with me through email throughout the day which was way more convenient for me with work.
CTMAROD
Jan 4, 2016
Went to Lakeland Hyundai to just look at what they had to offer. I didn't go there planning on buying a vehicle because my current vehicle loan was upside down by alot. I had visited a different hyundai dealership the day before in another nearby town but felt neglected there.Lakeland Hyundai treated me with respect and understood my needs. They gave me $1500 more for my trade in and lowered the price substantially of the new vehicle than the other dealer that I visited the day before.It was hard to turn this deal down considering I was upside down with the car loan and the 60k mile warranty was about to expire in a few months.The deal they offered me was more that fair and most importantly the deal made sense. I have a brand new 2016 santa fe with a LIFETIME warranty on the powertrain, yes LIFETIME.
BECKY.S.RINALDO
Jan 2, 2016
Found my new home dealership!! Great experience and wonderful staff! Easiest transaction buying a car without any stress!! Competitive pricing and friendliest staff I've ever had the pleasure to deal with!
DTHOMPSON090808
Jan 2, 2016
Good. Sales person was helpful and knowledgeable. Dealership was clean and employees were friendly and nice. The only problem that I am having is the car hurts my back.
KEVIN_BARR
Dec 31, 2015
Much nicer and helpful than the Ford dealership next door, its the same company but Hyundai sold me a car because they act like they wanted my business and the terns were what I needed. The only problem I have is that my salesman that I dealt with and bought the car pushed me off on another salesman and that salesman pushed me off on another salesman when I had to go back to the dealership the next day to clean out my trade, get my manual and extra key to my new 2016 Sonata. Still never heard from my original salesman till this day.
RHONDAMARIEB
Dec 29, 2015
We want to thank Pierre St. Cyr for helping us through the decision and purchasing process for our new 2016 Hyundai Sonata Limited Hybrid. We are very happy with our purchase and now look forward to continued service excellence from the service department while maintaining our lovely car. Our experience has been very positive and we will recommend Lakeland Hyundai to anyone looking for a new, or used, vehicle.
JAMES.BARB1985
Dec 23, 2015
I enjoyed the experience and was satisfied with the professionalism of the staff at the dealership. I would recommend this dealership to friends and family looking for a new automobile
HFUENTES79
Dec 22, 2015
Was very pleased with the whole experience. All the staff was very knowledgable and friendly. No one was pushy. Was concerned if we were pleased with all of our experience.
Baddealer
Dec 19, 2015
I contacted Lakeland Hyundai Friday December 18, 2015 because I wanted to buy an Elantra. Their on-line "best price" with no trade was $14,100 for the base model and $14,800 for the SE (automatic) version. Got an email confirming that the selected cars were available.Spent two hours to visit them the following day and they immediately started to play games with prices with the salesman going back and forth between me and his manager.After wasting quite a lot of my time, the sales manager simply refused to honor the internet price (it must be noted that between Friday evening and Saturday when I arrived at the dealership, the "internet price had gone up $400)Totally dishonest and unscrupulous.Stat awayJohn
CARPETCLEAN2000
Dec 16, 2015
Duane Temple greeted us in front of the dealership. We told him what we looked at online and he got the keys to show us the model. Went for a test drive. Everything was good. Did the paperwork and he went out of his way to give us a good deal. We did not purchase the original car we test drove. Because of rebates and incentive we ended up with an upgraded vehicle still at a great price. That was a surprise to get the other vehicle.
JASUPERSTOCK
Dec 16, 2015
Billy was great so was the rest of the staff. I used to work for new car dealers for over twenty years and was impressed with my experience.Car is great excellent fuel mileage
LGVERSH
Dec 16, 2015
This dealership was the best experience I have had dealing with a car dealership. They where very friendly and help me when I was in a time of need.
ZMIJSKIJ
Dec 16, 2015
Elvis Helped us find the car i really wanted. His professionalism and friendliness helped us through the process of getting me into the car i wanted. Thank you lakeland Hyundai
JENNIFERMAY2012
Dec 15, 2015
Great experience with Lakeland auto mall. Thanks to Kenny. We will return for our next car in the future. They are helpful and friendly. Thank you
NRDFLYNN
Dec 14, 2015
We were extremely happy with our experience at Lakeland Hyundai and with our salesman, Brent Lucas. He was professional and we did not feel that he was ever pushing us towards a purchase that was not right for us. He was extremely knowledgable and friendly.
JENNIFER.SZANYI
Dec 9, 2015
My visit to Lakeland Auto Mall was very nice. I knew what I wanted when I got there and the salesman Billy did a great job in getting me in the car I wanted.
DOCKWOMBLE
Dec 7, 2015
I had a very good experience at buying a car at LAKELAND HYUNDAI.John Betts is one of the best salesmen I have ever had at LAKELAND HYUNDAI.I have purchased several cars at LAKELAND HYUNDAI and will I hope buy several more.Dock Womble
JUSTINMASCIARELLI
Dec 7, 2015
This purchase was the easiest I have ever experienced! The staff was knowledgable on the product(s) and were very friendly. I would recommend Lakeland Hyundai to anyone looking to purchase a new vehicle.
Happy Costumer
Nov 30, 2015
From the time my wife, daughter and i walked on the lot the experience was better than we could imagine. Like most people i dread dealing with the hassels of a major purchase such as a new vehicle.After meeting Kevin Bryan our sales associate and his no pressure approach, my wife and i were highly impressed on his knowledge and his willingness to answer any questions we had. To be honest, we had another appointment at a different dealership and never made it there. The entire staff at Lakeland Automall went beyond our expectations. Again i want to thank Kevin & Woody for turning what started off to be a stressful day, into a great experiance.
SAROBB
Nov 25, 2015
Negotiations took place mostly over the phone which saved a lot of time sitting around in the dealership. Billy provided a lunch voucher while i was waiting on final paperwork. Best Hyundai experience in all of Tampa Bay, and I have been to most of them.
MEME572001
Nov 24, 2015
Great service, very friendly. Very professional. Informative. Covered everything I may need to know. Finance manager Woody was very quick to get all the financial paperwork completed. Many time the paperwork is where things slow. Very happy with my new Tucson!
KRAMER.PETER636
Nov 21, 2015
Excellent experience, did not feel pressured at any time, all questions and options were answered.John Betts should be rewarded for his dedication to satisfy a customer.
MLYEH
Nov 18, 2015
Our salesman Kevin and the team at Lakeland Hyundai helped us find a car that fit our driving and financial needs. We were not "sold to" but assisted in our purchasing process.
ROMEROJANDRES
Nov 11, 2015
Lakeland Hyundai did a great job helping me with my 2015 Genesis purchase. I would recommend anyone to visit this dealership. They have a very professional and knowledgeable sales staff. They helped me with my purchase and gave me the best deal possible. Thank you.
BARB4636
Nov 9, 2015
Over all great experience. Sales person was great to work with. Finance department was also great. The new building was beautiful very clean and well maintained.
MICHANGELY7385
Nov 9, 2015
Mr. Kenneth was very nice with me and very patient with my 2 littler daughter. I had my heart set up for a Tucson but the payment was to high for me. He show me the Sonata how big and comfortable was that I decided to take that one. So far everything is good with the car. I'm still a littler bit scare because is a lease and worry for the miles. I have some question but I didn't have the time to call yet.
JWAWRZYK
Nov 6, 2015
Satisfied with salespeople. Had a great time and got into what I wanted to get in. I will recomend people to come here. I got into a brand new car
NPistilli
Nov 3, 2015
I was very impressed with the "no pressure," right to the bottom line, fun car buying experience. Great car and professional sales people who made the decision to purchase an easy one.
RICHARDVUCENIC
Nov 3, 2015
The buying experience was pleasant, due in large part to the friendly professionalism exhibiter by our Sales Consultant Pierre St. Cyr. Being newcomers to Florida, we came to Lakeland Hyundai because of our recent service experience with our previous Hyundai.
ALPHONSELEPOR
Nov 2, 2015
very good experience got all the information I need to make a good choice. salesman was very knowledgeable about the vehicle's . he made us feel welcome.
CHIEFBAT7
Oct 30, 2015
Was more than satisfied with all aspects of my experience at all levels that I encountered at the dealership. The salesman, Mo , was articulate and knowledgeable as well as willing to help me assimilate to my new car. Thank you Mo.
PFREEMAN1996
Oct 29, 2015
great buying experience ! Kevin was accommodating, honest, and comfortable to do business with I will definitely recommend Lakeland HYUNDAI TO FAMILY AND FRIENDS, I love my Elantra!!!!
Q701988
Oct 29, 2015
My recent buying experience was phenomenal. I would highly recommend Nick to all my friends and relatives he is very helpful and understanding of what I was looking for you will not be disappointed!!Thanks again,
KMARCZ1983
Oct 28, 2015
Able to get the exact car I have been looking at for many months. Helpful salesman and easy in and out process taking less than 3 hours total.
TYKICK
Oct 28, 2015
Everything was simple and so easy, made my first cay buying experience one I can look back on and be happy about thank you very much
SASHAGARAY07
Oct 27, 2015
I will definitely recommend friends and family here.. Billy was awesome and made sure I was happy with my purchase. He made it very easy!!
SVLC09
Oct 27, 2015
By far the best car dealership. Billy is the best car sale man. I would recommend going in to and purchasing a vehicle from Hyundai.
SHIRLEY19699
Oct 26, 2015
Justin is the best Sales person I've ever dealt with and I had a great experience working with him and I would recommend all my family and friends to Lakeland Hyundai.
IDRIANA.VALENCIA
Oct 24, 2015
Love this place! We will continue to make our future purchases. Everyone is absolutely friendly and knowledgeable and always make you feel like family! Thanks to everyone at Lakeland Hyundai!
PLMANAGINGEDITOR
Oct 23, 2015
We were pleased with our experience and spent a little time negotiating out trade in valuewhich was less than expected. However, we, were pleased with how our new vehicle was equippedwith more features than we expected.
ALEXISGTHOMAS323
Oct 22, 2015
It was quickly but efficiently taken care of and I'm very happy. Elvis was helpful and informative. Thank you Hyundai for my beautiful new car.
CWENDT435
Oct 20, 2015
Brent Lucas was the most professional and sincere salesman that I have ever had the pleasure of dealing with. He mentioned that he plans to move up in the company and I see no reason why he shouldn't. Big things in this young man's future
KAITLYNHUSS
Oct 20, 2015
Lakeland Hyundai had a great staff and amazing service. Justin was extremely helpful, friendly, and knowledgeable about all of the different vehicles. I am very happy with my new Hyundai Elantra! :)
CSKINNEY86
Oct 19, 2015
We were happily greeted at the door with a pleasant smile from Brent. He introduced himself and shared how he and his family love their new Hyundai and after casually talking he got to know us and helped us choose a model that would best fit in our busy lifestyle. We let him know our budget and he did such a great job to help us, he wasn't the usual salesman. We test drove the Tucson and we really enjoyed the overall style, extra room and overall features. Brent showed us several different models and color options and we choose the one we liked. We were very pleased Brent took the time to go over the manuals and even paired my phone! We are so happy we have told everyone how amazing our experience was and a huge thank you to Brent!
BB96ULTRA
Oct 15, 2015
Very friendly, Easy to deal with, got a great price.They were not pushy or high pressure. They had the exact car I wanted at the exact price I wanted to pay.
COLINCROW1
Oct 14, 2015
Great all went well, I was very satisfied. The service was good and the sales people were very helpful. I would recommend Lakeland Hyundai to other people.
SOlidefinesse
Oct 13, 2015
Mr. Kevin Bryan was very knowledgeable and caring throughout the entire process of both purchasing my daughter her Elantra and my wife her Sonata! By far the best!
BUD7373
Oct 11, 2015
I have to say that I was shocked when I was getting 39 miles to a gallon on my way to Georgia. If I knew that. I might have purchased 2.
ASHLEYLAWRENCE1992
Oct 9, 2015
Lu was extremely helpful. He didn't try to sell me a car I did not want. I went in with my mind made up and he had everything ready for me to test drive. He stayed late to ensure the process went well. I absolutely love the car and it was exactly what I was looking for. Thank you to Lu and all the lovely people at Lakeland Hyundai!
FLNYLAW
Oct 9, 2015
Fourth car purchased from Bill. Great salesperson . He has always been fair and up front on price. Friendly is an understatement. I like this salemen. Car salesmen are hard to like.. Not Bill.
GUERRAFAM4
Oct 9, 2015
Great customer service and great people is what brings customers back. Thank you for being honest, and I will definitely recommend everyone to come to Hyundai of Lakeland!
CATHY33898
Oct 6, 2015
My experience was above my expectations. My salesman was waiting when I got there for my appointment. Kenny was very knowledgeable and as well personable. I would send anyone asking about a Hyundai or Ford to Kenny Swartz and Lakeland Hyundai. Thanks for a great experience. Cathy Hesterberg
ROBERTOAGUINAGA
Oct 5, 2015
I love my new Hyundai Genesis hands down the nicest car I have ever owned the ride is smooth and quick and the interior is roomy and stylish, a true luxury vehicle. The dealership was very nice and the staff was very helpful,thanks Lakeland Automall
ROBERTQUINN89
Oct 2, 2015
I have bought three cars from this dealership over the years, two this year. All of their departments are helpful and friendly. I highly recommend them.
AMBERRAYVEN21
Oct 1, 2015
Elvis was a great salesman and I had a fabulous experience. He was efficient, courteous and knowledgeable. He took time to answer all of our questions and give us the pros and cons to what we were interested.
SSTEPHENSONBIBB
Sep 29, 2015
Brent was our salesman and he made our experience so great. 2 months passed between our first visit and the day we bought and Brent followed up with us often (but not too much) and made sure all of our needs were met.
LEAVES26
Sep 28, 2015
The salesmen at the dealership were super professional and made sure I was satisfied with my car. They showed me every possible car with my requirements and made my car shopping experience highly enjoyable.
BCM8605
Sep 25, 2015
I will never go to another sales person other than Elvis. He made this experience wonderful. He engaged me and my family and truly addressed or needs in a vehicle.
LJA1330
Sep 23, 2015
Awesome dealership, great prices great people, will recommend this dealership in the future. Overall a wonderful experience .am excited with my new purchase thank you all
BRENDAG6526
Sep 21, 2015
I did like that we dealt with only 1 salesperson// I do not like dealing with one and then a manager comes in to seal the deal..
JCTHOMPS18
Sep 19, 2015
I commute to work so I needed a vehicle with good gas mileage. My Lakeland Hyundai salesman, Pierre St Cyr, was very knowledgeable about the vehicles I had inquired about and He was very friendly. He was not pushy or aggressive. He listened to what I needed (vehicle wise, and what I could afford) and he did everything he could to make it work for me. Pierre has even called me to make sure I am happy with my new purchase. I love my new car! I have gotten up to 41.1 MPG in the Elantra on some days.
mrdan777
Sep 13, 2015
We had shopped at several other Hyundai dealers. Lakeland Automall gave us the best price, under cutting the others by a thousand dollars, Sales person (Alex) was very nice. He did what ever we asked while being professional, friendly and knowledgeable. I will return to the dealer and recommend it to friends and family.
MFETTER
Sep 9, 2015
Very good experience. Found my vehicle cheaper but came To Lakeland due to closeness to job. Salesmanwas very helpful and help me find the right fit for my budget.
Show1234
Aug 31, 2015
Our salesman, Brent was amazing. We couldn't have asked for a better experience at Lakeland Hyundai. We didn't have to fight for a price that we wanted and Brent was very straightforward and honest! Ask for him and you will not be disappointed.
LOANSGM
Aug 28, 2015
Excellent job by our sales staff. First day we talked with Pierre St.Cyr, who analyzed our wants & needs in a new Hyundai. Did a test drive in several Santa Fe's but could not make up are minds over a 4 vs. 6 cylinder engine. Went home to talk about our wants & needs. Evaluated several other vehicle options, but came back to Hyundai. Arrive at Lakeland Auto Mall a day or two later to find our salesman was off. Dealership said that since we were looking between a Ford Escape or a Hyundai Santa Fe Sport, they would get us a salesman to assist in the matter. We were able to meet up with Damon Nielsen who could show us both lines. He did a very professional job on evaluating our needs & desired options. Took us two different cars to evaluate. Once we decided on what we wanted, he did research on units available. He drove up in the exact car we were looking for & told us it just had come off the delivery truck this morning. Unit had 8 miles & we able to take for a test drive plus add fuel. Very honest & professional sales consultant. He made the purchase much easier than we had anticipated~~~We will refer anyone looking for a vehicle to Damon & Lakeland Auto Mall!!
EDDIEANDSTEPH2012
Aug 26, 2015
I recently went to buy my new Elantra and came home happy that I got exactly what I wanted. I hope to keep this car for many years to come.
Ron J
Aug 20, 2015
My daughter spoke to a salesman (Ery Carvalho) about purchasing a car from Lakeland Hyundai. She was very specific about the car (which was in stock) and the price she was willing to pay. Ery swore to her he could get her the car for that price and to be sure, my daughter repeated the question several times and Ery confirmed the price. She begged him not to make her drive out to Lakeland for nothing. Well now he is apologizing for lying to her on phone just to get her into the dealership. Alejandro Contreras got involved and he too is "sorry" they lied.
KAYLA.LEWIS72
Aug 19, 2015
Made several car purchases in recent years. This was above all the best experience to date. I felt as if I was the only customer there. My buying needs were addressed and a priority. Initially I was hesitant about trading my BMW, because I am a stickler for performance, but my Sonata has far exceeded my expectations. I love my Hyundai.
TOOTSROLL24
Aug 19, 2015
The sales man did everything in his power to ensure that I was able to get the vehicle I wanted in my price range and he gave me a great deal on my trade; he crunched numbers and we texted back an forth for days to ensure that no one's time was wasted. However, I was disappointed that the sales man did not review all of the vehicle package options with me that would have been in my price range; I guess I should have done that myself. My overall experience was good and I love my Hyundai Tucson, I just wish I would have known that better features were available in my price range.
BRENTLUCAS21
Aug 17, 2015
Brent was great and so was the entire staff. The service department answered all my questions and I think that this dealership is definitely the best.
PAR12SAHOTA
Aug 17, 2015
Brent is great!!! I would definitely recommend him to anybody that is in the market for a new vehicle. He is very straightforward. The manager Kevin is also fantastic. Just a great place to do business!
MOISETRUST1
Aug 11, 2015
My salesperson Pierre was awesome friendly knowledgable. When I pulled up to the dealership after making an appointment he had the vehicle ready for me to test drive when I got there he also took his time showing me all the features of the vehicle and making sure me and my family was comfortable. I was with my wife and four kids he was very patient with all of us.
TROUT543
Aug 9, 2015
Sales people were very helpful and considerate, no hard pressure sales tactics, with a pleasing professional approach. Atmosphere at the dealership was conducive to creating comfortable surroundings. Would recommend to friends or acquaintances when their need arises to give this location their consideration.
BRANDONRUSKA
Aug 7, 2015
Very professional, knowledgable, and well rounded place of business. I would definitly recommend this paticular dealership to anyone looking for a good car buying expirence.
IANJAYROD
Aug 5, 2015
Everything was great we are happy with our new car my family love the experience we like the environment and the donuts were delicious. Thank you
TLWARLEY
Aug 4, 2015
No disrespect to car salesmen. But this was a good experience. No one in your face. But ready polite and willing to help when you are ready. Thanks Kenny, I'm loving my new accent.
OBIE9393
Jul 30, 2015
Had a great experience. Thanks Lu. I enjoyed everything. I will come back in the future with my family. Go hyundai. Its the best. ARISA
DTERJUNG
Jul 29, 2015
If you want to make your next car purchase a great experience, go see Alex and sales manager Kevin at Lakeland Hyundai. We were treated with respect and professionally in every way.
GREGWINKLER10
Jul 28, 2015
My wife and I looked at a different vehicle and we were going to buy it, however the sales people did not attend to us right away and were not prepared to deal with us. We decided to go back to Hyundai, this is our third Hyundai vehicle because we are treated well and it is a good product.
joe_scuba
Jul 28, 2015
We had issues with our A/C that the local dealer just did not care about but the Service Department at Lakeland Hyundai took the extra time to figure out the issue and we now have an A/C system working as it did brand new With this level of service you can be assured that when you buy a car from them they WILL take care of you
WAKADO100
Jul 23, 2015
I came in knowing what car i wanted so this made the buying decision easier. Would have liked a better price but my over experience was great and the sales man knew everything about the car and made my decision easier.
ZENARAITT
Jul 20, 2015
I will tell all my friends to come to lakeland Hyundai they are the best! They have the best sales people and will work with you to get you what you want at a fare price.
WILLIAMANGEL60
Jul 16, 2015
Great professional performance of staff working at the dealership! Everything was explained throughly from sales to the car to the finances department. Answer all my questions? I highly recommend my family and friends this Hyundai dealership.
CINDYSR1971
Jul 15, 2015
Very good experience. Pierre was helpful and stayed in touch, without driving me crazy. I visited the dealership on 2 occasions before making my decision. Very happy with my Tucson! Had to take a trip and was great.
KIRIN51.PM
Jul 15, 2015
I have dealt with this dealership before and they are always very nice. I have never felt pressure to buy and they stay within the price range I give them.
LUCIDIMARIA
Jul 15, 2015
Pleasant experience, was happy with service and salesman who helped me. I have bought many cars over the years and this was a good experience and would do business with them again.
MBALISTRERI1
Jul 14, 2015
I was very satisfied with my first Hyundai, so naturally I wanted to check out the SantaFe when it became necessary for me to find something I count get into and out of easily. So far I am not disappointed with my choice
VAPRES9686
Jul 14, 2015
Only three words " GREATNESS", "QUALITY", and "HONESTY ". I have never had a perfect car buying experience until I decided to purchase at Lakeland Automall Hyundai. Salesman Duane was "Awesome", very respectful, and well mannered. He's the best salesman any car dealership can employ. May sound bias but this guy was Just that great. He should be the go to salesman at that dealership plain and simple.
ALOUDERB
Jul 8, 2015
It was great to go to a dealership and have the sales person listen to what you said and not try to pressure you to purchase. Kenny was patient and thorough and went above and beyond!
JSMOAK1
Jul 8, 2015
Customer service after the sale is very important to me so when the salesman Kevin Bryan offered to drive to my office to help resolve a problem I was very impressed .
JEICHAR74
Jul 6, 2015
Salesman was great, very professional and friendly. Would recommend to friends and family. Inlaws went and bought a used f150 3 days later. Overall great wxperience
MSteinkamp
Mar 27, 2015
My buddy took his car to get it repainted because of sap and road damage. His insurance paid for it. After having the car for 14 days, there were still pits in the paint and scratches. They took the car back for a day and gave him a rental. Still had pits on the front bumper when he went to pick it up. One of the managers of the body shop had a really bad attitude and wasn't professional. We then went to talk to the head service manager. After him refusing to pay for another rental until the car was done, he stood up and tried to intimidate my friend. He also was very unprofessional. After arguing about it, he finally agreed to pay for another rental on Tuesday for one day. Never take your vehicles to this dealership. They don't care about the customer and can't be professional when a situation arises.
Stefanie87
Oct 8, 2014
Duane temple has helped me get two cars from lakeland Hyundai. He is absolutely the best. Me and my fiance went in with price ranges and vehicles in mind and duane did everything and more to get us what we wanted. He spent the better half of 5 hours busting his butt to make it happen! As long as he is selling cars I will return to him every time! If your in the market I HIGHLY recommend him. Truly an outstanding employee.
Kara829
Oct 1, 2013
I was in the market for a used car and I came and visited Lakeland Hyundai's used car lot after seeing an 07 hyundai accent online that I really liked. I met with Eric Walker who showed me the car that I had found and after test driving it and talking numbers, I decided to think about it overnight as this was going to be my first car with a payment and I wanted to think things over. I went back the next day and the staff was busy preparing for a big sale they were having that weekend and I was still given 5 star customer service by Eric. He even pulled money out of his wallet and offered to buy me a soda while I waited for paperwork to go through, which was very sweet. I purchased the car, and on top of it being immaculate, it is a GREAT car that I am proud to say I got from their dealership. I will definitely be referring friends and family who are looking for new cars! :)
vvsdmike
Jul 13, 2013
I went in there to buy car and they took my DD214 for military discount and never gave it to me instead they gave my discount and took it and but it on someone else deal not mine.Told the owner and he said he hates the military people that come into his dealership
calli.bruner
Jan 4, 2013
I drove past 73 Hyundai dealerships from Destin, Florida to get my 2013 Hyundai Sonata at Lakeland Automall. I knew this was the car I wanted so I called atleast 5 dealerships before I called Lakeland Automall. None of them were very helpful and they were not willing to go out of their way to meet my needs. When i finally called Lakeland Automall, Daniel (Zippy) Simon was EXTREMELY helpful and knowledgable throughout the entire process. He went above and beyond to help me find the car I wanted for a great price. He also threw in a couple accessories that were not originally part of the deal. He was by far one of the best car salesman I've ever come in contact with. I would definitely recommend this car dealership, their customer service was wonderful.
velosterturbo
Nov 12, 2012
This place is a joke and so is this Daniel Simon. I don't even know where to start...he LIED to get us to come in, knowing quite well we had a family situation that was making hard for us to take the time to drive 45 minutes to see the car that he supposedly had in stock ready to sell. Yes he LIED because the car was evidently a figment of his imagination, not only did he not have it there, it was not even ordered! As if that wasn't bad enough when we arrived he did not even introduce himself to us and left me hanging when I went to try to shake his hand. He walked away mumbling something and told us to sit that he needed to talk to his manager to see if he could beat the deal we had been offered by another deal...this is after he texted me the evening before, insulting the other dealership saying they were a joke and that he could beat anyone's price.So when he came back I proceeded to comfront him with the fact that he had told us he had the car we wanted in stock, his response with a very typical sleazy car salesman grin was oh no that one we sold yesterday...I said, really? why didn't you tell us that so we didn't waste our time coming here. What he did next left me in shock, as he realized we knew he was lying all along, he did not say a word and simply turned around and walked away...and so did we of course!As if that was not enough...a couple of hours later I receive a text from this loser as if nothing had happened saying that the other dealer were liars because he had called hyundai usa and nobody had that car in stock so the deal they were offering had to be a lie (like his?!) and that he had gone ahead and ordered what we wanted for such price +++ and that if we wanted it to let him know. Can you believe the nerve of this jerk?!Needless to say I wrote a letter to the owner this morning, still waiting to hear from him. I am only writing this review to spare other nice, educated consumers from dealing with this loser who can't even tuck his shirt in and is totally classless.The bright side is the other dealer was awesome we called him when we left lakeland and they even had the REAL car they had quoted us parked out front for us to check out. Three hours later we walked out of there with the car and at the exact price we had negotiated with them.So, BEWARE of this place....definitely not a reputable dealership.
Economicman
Jun 2, 2012
I visited this dealership with my brother-in-law, who was actively shopping for an Elantra over the memorial day weekend. When we arrived at the dealer (early afternoon) we both made it clear exactly what he was looking for. We suspected that they did not have this model in stock and asked directly; however, the salesman was evasive. We also explained that the deal we made was dependent on a fair drive away price based on both the new car price and the offer made on the trade-in vehicle.First problem: The dealership showroom is old, musty, and ugly; it appears to have been decades since the last remodel, and there was little space and no comfortable areas.Second problem: The appraisal process took an hour or more, and we were left at a table, alone for extended periods of time (not a good sales technique).Third problem: After brother-in-law made it clear the price range he was seeking, salesman wasted our time bringing back multiple offers, always 1k or more over MSRP, as if we were unaware of what a reasonable price for this car is. Fourth problem: After we made it clear that the offers were patently unacceptable, the salesman appeared to try the "hold the key" stall. Brother-in-law had to ask politely three times to obtain his key after the appraisal. I think this is particularly absurd since we are both middle-aged, college-educated men who are experienced automotive shoppers, a fact which should have been observed easily by our demeanor, product, and price knowledge.Personally, while this was not even close to the worst car buying experience I have observed, it was amateurish and insulting to the point of absurdity. I am offended that this salesman would so blatantly waste his time and ours after we so clearly articulated our desired model and price. I shudder to think of how badly some shoppers are suckered and abused after dealing with this organization.In contrast to this offensively amateur effort at car sales, wasting the better part of two hours, our next stop, Red Hoagland Hyundai, Winter Haven, took only one hour for appraisal and a reasonable, though not acceptable, price negotiation.As evidence of our reasonableness and seriousness, brother-in-law did purchase an Elantra the next day for an even better price than he had initially sought from Lakeland Hyundai, making the purchase from Wesley Chapel Hyundai.Finally, while this was not the worst car shopping experience with which I have ever been involved, it was amateurish, distasteful, and disreaspectful of us as potential customers. Though this could be an acceptable place to begin shopping for a Hyundai, I would urge you to be very careful in your dealings with Lakeland Hyundai; if you are not an experienced, knowledgeable, and sophisticated shopper, you could be taken for $1,000.00 or perhaps more, especially if you do not know the value of your trade-in vehicle, and financing options and have not done good pre-purchase car price research on the Hyundai model you desire. My hope is that this was an experience unique to our salesman, but I do wonder how such blatant incompetence and lack of sales skill could be tolerated in a successful dealership.
VinRo
Sep 13, 2011
Awful experience this afternoon. Classic bait and switch using the Ledger newspaper add to get the customer in to look at the Hyundai Elantra for a price in the mid $14k range, with a trade of about $3k (that's what I was told by the sales rep) and then not even have one on the lot to look at except one being prepped after a sale. Then used every typical sales tactic and trick in the book to make a sale that day, which makes it utterly distasteful to deal with dealerships, including, but not limited to, failing to disclose dealer invoice (I simply asked to be informed what the car cost the dealership), trying to convince me with monthly payments instead of what the car actually costs, making endless trips to see the "manager," trying to coerce me to make a decision that day. And then, to top it off, the sales rep (actually a very nice young man who is brand new to this dealership) brought in another rep who tried to make me feel bad because I had taken up so much of their time that Sunday afternoon. Oh, I almost forgot, they include in the price the usual sales gimmicks - include in the price mind you! - things like nitrogen in the tires, undercoating, etc. This is why I hate, absolutely hate, visiting a dealership to shop for a car. They truly think the customer is a stupid fool.
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