Lakeshore Chrysler Jeep Dodge RAM reviews

Pug Mom 4

Jul 11, 2015

I needed a new vehicle & went to the Lakeshore Chrysler Jeep Dodge dealership to look at the Jeep Cherokee. Steven Harris worked with me & helped me make the decision to purchase the Patriot instead. Thank you Steven!

Elaine1

Jun 20, 2015

I was looking for a new or pre owned Kia SUV and wanted to learn more about the vehicle. After working with the sales person and taking the vehicle for a test drive, I settled for a Kia Sorrento.

Lil spud

May 31, 2015

I was in search of a small SUV to accomidate my families needs. I showed up at the dealership and was greeted by Rodney Battistella. He showed us a Kia Sportage and I fell in love with it. Rodney had us in and out of the dealership in under 2 hours from start to finish. I would strongly recommend this dealership and Rodney to my family and friends.

boc

May 29, 2015

Recently purchased a Jeep Wrangler from Lakeshore Chrysler Jeep, as well as a Kia Optima from Lakeshore Kia and had nothing short of a excellent experience. I have already recommended to friends to go and see Rodney Battistella for the next vehicle purchase...

#1tigerfan

May 28, 2015

I was looking for a used SUV. Rodney Battistella was very helpful and knowledgeable without being pushy. I felt no pressure and actually enjoyed the experience.

GlockCop21

May 27, 2015

Purchased a car and Rodney Battistella did everything he could to get me the lowest price and the finance guy, Bruce ??, Awesome.. I will definitely be back.

juguargirl913

May 27, 2015

I had a great experience when I bought my truck. Rodney Battistella was very knowledgeable and friendly. If I had a question he was always willing to help. Thank yall I love my truck

Tonya

May 26, 2015

I would recommend Lakeshore Chrysler Dodge Jeep to all my family and friends. With great customer service, Rodney Batistella went above and beyond the call of duty for satisfaction. Great Job!!!

Ball girl

May 26, 2015

I purchased a vehicle for my family and the experience was amazing. The salesman was very knowledgeable about the vehicle and I left completely satisfied. I would recommend Lakeshore to everyone

stbpike24

May 26, 2015

While I was not in the market to immediately buy but more on the lines of shopping vehicles the salesman was courteous and patient while answering all of my questions. I know from dealing with previous dealerships that unless you are wanting to buy right then and there, the salesmen want very little to do with you. However, Rodney walked with me the whole time answering every ridiculous question I had and showing me all the different vehicles. This was even after I explained that I was merely looking and not interested in purchasing that day. He did try to sway me (what commission based employee wouldn't) but was never pushy. When I am ready to purchase I will definitely be going back to see him. If he is no longer there then I will find where he works and buy from that dealership.

ScotW

May 26, 2015

I've bought 2 cars there in the past and will buy another in the future. Rodney B. is a top notch salesman and will definitely get my business.

Mrs RTO

May 23, 2015

I love my 2014 jeep and she drives fantastic. However I do wish the sales man just gave my husband a little more education on the vehicle before we purchased her . The gentlemen were very friendly however I would have gone in a different direction in car .

Disatisfied Customer

Mar 26, 2015

I wish I had read the reviews on this dealership before I purchased this car I can't enjoy because of all the trouble I've had with the dealership. I will be reporting them to the BBB as well. As far as the terms of my loan that were not revealed to me by Dwayne in finance, who seemed like he would have rather been somewhere else, I had a long talk with the company that funded the loan today and reported it to them as well. The loan company told me that this is not the first time they have had this particular dealership not reveal the complete terms of the loan. I can assure you that I would walk and carry my children on my back before I EVER purchase another vehicle from these people or anyone affiliated with them!!!!! Buyers beware!!!

Ramguy

Feb 25, 2015

The team searched far and wide to find us exactly what we were looking for. I wasn't even planning on trading in my truck, but they found me a great deal and I wound up buying a new Ram and my fiance got her new Charger. She wanted specific options and they searched far and wide until they found exactly what she wanted! Kudos to Debbie for keeping me posted during the entire process. I'll be taking my mom in there soon to get her a new SUV.

lbelmont

Jan 16, 2015

I was very pleased with the customer service that I received from Lakeshore. Anyone from the salesman, to the manager, to finance was wonderful. The process went very smooth and in a timely manner. They were not pushy with prices and did everything they could to get me to a confortable price. I felt very confortable throughout the entire process.

Cfecargard

Dec 17, 2014

I found car online came into test drive and salesman was extremely friendly and knowledge. He and the dealership were very interested in doing their best to get me the price that worked for me. I am extremely satisfied with the overall experience.

lisaroberson

Dec 8, 2014

Very comfortable process! No stress what so ever. Louis Campri made this so easy for me. I never thought I could ever afford a lux car like the 300! Low low miles and the perfect price. I told him what I could afford in payment and he and the finance dept made it happen!!! I recommend this dealership to everyone!!

Sam schudmak

Oct 25, 2014

Great dealership. First time customer there. I would recommend them to anyone and already have. No pushing and they made me feel comfortable all the way.

DianaP%

Aug 20, 2014

Given the very limited time available, the sales staff (especially Mr Rodney Battistella) were able to process all the paper work on the sale of the new Jeep Wrangler, have the vehicle transferred to Slidell from their Picayune showroom, transfer the trade-in, transfer the personalized license plate, and close the deal in only two and a half hours. I am very satisfied. Additionally, Mr. Rodney promised to call me back with the cost of purchasing and installing a trailer hitch to the new vehicle. That is the only thing that I am still waiting for him to do.

Brizc

Jul 24, 2014

Drove 4 hours to the dealership to get my car! Every mile was worth it! Nicholas worked hard for us like never before! Just bought my car yesterday and I'm loving it! The manger worked his butt of to make us happy! To me that was the thing that caught my attention! Very friendly and they treat their customers right! I tell anyone this dealership is worth coming too any day!

Deedyg

Jul 12, 2014

I went in to just check out a car that I had been interested it. My salesman was Steve Harris and I think he ROCKED!!!! ZERO pressure to purchase. I told him exactly what I had to spend and he said he'd go work some numbers and see where we were. He cam in almost two thousand LESS than I was willing to pay!! Love the car, the dealership and the stFf!!!

Ssbyrd

Jun 4, 2014

I want to Lakeshore Chrysler Dodge to purchase a car. The service I receive was amazing. I would recommend this dealership to anyone. AWESOME!!!!!!!!! service.

hjbenn

Jun 3, 2014

This is the 3rd Dodge Ram I have purchased from this dealership and the experience has always been good. The only thing I am puzzled about is why I didn't qualify for the loyalty discount. The truck I traded in was purchased at this dealership as well as the one I owned before that.

Jeanniebean

Apr 17, 2014

Everything was great except the price, car sticker price was 22000.00 by the time I left the dealership it was 28000.00. Other than that everything was excellent.

sryan4145

Apr 16, 2014

My salesman was Rob Johnson at Lakeshore Chrysler. Rob and Lakeshore are the best of the best. Rob was friendly, knowledgeable, and most importantly honest. I felt like I got first class treatment the entire time I was there. From when I first arrived all the way until I left in my new car I knew I was doing business with a professional. I got a solid, fair deal on my trade in and a good deal on my new purchase as well. I would highly recommend doing business with Rob and Lakeshore. I know I will go nowhere else for a new or used auto purchase!

dschnake49

Mar 18, 2014

Had a great purchasing experience at lakeshore. Bob Johnson, Sales Rep and the parts guy and service guy were prompt and responsive. They worked with me on a great deal and had the Ram truck serviced, cleaned and ready to go in no time. I will buy again from this dealership.

Colten.k.brown

Mar 6, 2014

All around great teamService, maintainence, and sales desk.Great price and they even covered the cost of my rental car while my jeep had work done to it.

dabiglon

Jul 12, 2013

I was recommended to go here and I drove my 1998 Toyota Rav 4 for a trade in, they offered $300 and it was very low, but they knew I was in a bind, so I will take the hit on that. I purchased a 1997 Nissan Altima with 53,000 for $4000 cash. The next day the car started jumpping and dieing so I came back and they said yes it is having issues, but the car is now mine and they don't offer any returns. I did not ask for a return, just fix the issue. They did not want to work with me and the manager was only interested in watch TV and I was just being a pain. The next day I came back because the car died 3 times and almost cause a wreck. They did not even give me an option to have their service department fix the problem and me pay for it. It was more like I was a problem and I just needed to leave. They are only interested in money and not any kind of customer service. I would not recommend anyone spending anything with them. I sure would not want anyone else to have to go through what I have went through with them.

Michael Lagasse

Oct 29, 2012

I came to Lakeshore in Slidell looking for a car for my girlfriend. Timmy helped me find the car she wanted in the exact color, and it had all the bells and whistles. The buying process was very easy, and they gave me all of the information necessary to make me feel comfortable about making the purchase. This is not the first car I have bought, but it was the most pleasurable experience I have had with a car dealership to date. I ended up getting a brand new white Kia Optima SXL with leather interior. I drove a few cars other than the one I ended up buying and Timmy was very helpful and told me to take my time because it was an important decision. I just felt very welcomed and never rushed. The finance part of the sale was very straight forward and where I have felt confused in the past with a bunch of legal jargon, they explained everything to me in a very clear manner making sure I understood all of my options without being pushy. Overall it was a great experience and I am very happy with the purchase!Sincerely,Michael Lagasse

cuerotx

Oct 25, 2012

Horrible experience with jeep service. After 1157.00 repair to replace valve body of transmission, I went to start car and within 1 min, the same issue "trans over temp" came on and transmission reving/ blowing trying to cool down. The tech came into waiting area laughing. When I told him he looked happier than me, he said he forgot to reset code after repair. After leaving dealer, it came on again before I got home. Brought back to recheck because this was ongoing over weekend. By that aftrnoon, the service advisor called and said they had not id'd prob yet, and although they normally don't do this, they called enterprise and arranged a rental. The next late afternoon the svc advisor called again to say it was now the powertrain control modue that was problem and wud be 600 to fix. They said part was r ush ordered thurs and wud beready by fri. I called fri, sat and mon and left msgs without return call. On tues I called and left voicemail for service mgr who called back and said part just came in and vehicle shud be ready first thing in morning. I called the next morning and finally got a retun call voicemail at 345.....while I was asleep for my nightshift. I called back at 430 and was told to come get vehicle and repair complete. I told them I had to leave for work and wud be there in am when I got off. He did say that would be fine because it would only cost them 30 for another day rental. I asked him questions abt repair and told him I felt that 1st repair was misdiagnosed and not needed and was feelingtaken advantage of. He said well we did give u a rental as c oncession and he wasn't the person who took care of this issue with me so he wasn't sure abt issues. Tambra, oringinal service advisor, was very friendly, but neglected to fill everybody in before she went on vacation. I asked if there was a general mgr I cud speak with. I left voicemail for Allen, service director and told him my concerns. When I went to dealership to pick up, I asked to speak to director and went to his office. He was condescending and proceeded to tell me that his master mechanic did everything right. When I told him abt him saying he just forget to reset code.......by the way, my paerwork said no codes found.....he continued on the same path of conversation until I got frustrated and told him I was ready to leave, would never buy another jeep. I was ready to pay at cashier when he stated that I would be responsible for the rental fees paid to rental co. I loudly told him that I was absoutely not paying that too and went back to his office. He called enterprise and asked if they were instructed any details. They were only told by tambra to bill to dealer. He then said that he would allow that as a courtesy and gesture of good will. I am so pissed! I feel taken advantage of and will never deal with them again! I would never recommend this vehicle or dealership to anyone and will be trading for another very soon.

Denise Holman

Aug 13, 2012

The honesty, professionalism, the ability of working with us as customers, the friendly, clean atmosphere is why we have been dealing with this dealership for over 25 years. We have bought at least 10-12 automobiles alone within our family. The product speaks for itself. They stand behind what they sell. The shop and workers they have are excellent. When they sell or promise a product, they deliver and stand behind their word. The people they have in sales know the car business. No "run-arounds" have they ever given us. We are shoppers; and we always come back to this dealership because of what they stand for. A family owned truthful partnership in business. I can't speak higher about the whole business. My husband and I are very happy, hard-working customers, who appreciate a great deal when we shop at this dealership.

Gymbeaux

Jun 20, 2012

Purchased a pre-owned 2010 Dodge Chrysler from Ms. Toni Weeler. The car is outstanding; took it on a 2200 mile trip and was more than pleased. More importantly Toni during the purchase process and follow-up afterwards was extremely pleasant and efficient. The purchase went without a hitch and I walked away with a new car and a new friend. I highly recommend you talk with Toni when you want to purchase a new car.

Doubledownallin

May 8, 2012

Very happy customer! We buy all our vehicle's from Rob Johnson. I would highly recommend Rob to anyone.He is very informative and knows about the product he is selling.He is so helpful, even AFTER the sale he continue to help in anythingwe need. I know I can call Rob and he will help me get the task at hand taken care of. He is a great person who cares about his customers!Great Experience:)

nocall1119

May 8, 2012

I have placed the safety of my family with this dealership more then once. I am verry happy with there service and product.i have in the past and still to this day trust my friends and family with the service of Rob Johnson.

Kenniston

May 4, 2012

Rob was very helpful and he is very knowledgeable with his job and he also has great customer service. I would recommend him to anyone who is looking to buy or trade. He had a positive attitude and was very patient and understanding with me while I shopped around for the perfect car.

nola221022

May 4, 2012

The only reason I would recommend this dealership is because of my experience with Toni. She was helpful, honest, and really worked with me to get me to the price I wanted. However, everyone else was far from respectful. The financing manager was rude and pushy, and one of the other salesman was also rude to me. They felt I was taking too long to make a decision and told me they "didn't have time for it", which seems unacceptable to me, considering I was about to spend thousands of dollars on a car. All of that being said, I bought a car with them because Toni was fantastic. After the men were rude and disrespectful, she talked to me and apologized and we worked everything out. She then helped me figure out the best insurance policy I could get, which she certainly didn't have to do. All in all, I'd say go and ask specifically to work with Toni, and forget all the other people there. I believe she is the only trustworthy one in the bunch.

kknox

Mar 6, 2012

I had a wonderful service experience. Service write up was quick and to the point. D'arcy stayed in contact with me threw out the day. I never had to call to check on my vehicle one time. Services were performed properly and timely. When I went to pick up my vehicle,I was told I was customer of the day and the service manager awarded me a free oil change. Wow,I was pleasantly surprised. Thank you to the Lakeshore Team.

Grogonos

Feb 20, 2012

We recently went to Lakeshore to purchase a new Durango Citadel. We had spoken with the staff over the phone and email before we showed up to test drive and purchase our car. They were every bit as friendly and easy to deal with in person. They also gave us the best price we could find...and we looked exhaustively on the many other websites and in other states too. In terms of the people -- everyone from Larry to Tony to even the owner Otis --, they were very willing to help make sure our purchase was easy and that we understood everything about our transaction and the car before we drove off the lot. We learned that most of the staff had worked there for 25 years plus -- makes a big difference in how much they care and their commitment to excellence. Great experience all around!

rtrauch

Feb 15, 2012

Identified the problem, recommended a solution, and did what they said they were going to do in the time they said it would take to do it.

jimmylogan123

Feb 1, 2012

Two Years ago we started looking for an up grade to the van we had. We live in Hattiesburg. We checked the dealer in Hattiesburg, didn't want to give us much for our van. We decided the day after Xmas 2009, to start looking else where. So we drove to Slidell, La. Bought 2009 Van and were satified with the service. I said all this to give you the back ground, we didn't think twice about going back to Lakeshore.Monday, Jan 30th my Husband had a Dr. Appointment in Harvey, La. We drove thru Slidelland We decided to stop and look at Vans. Timmy Gennusa Greeted us with a smile and He went to work to find just what we wanted. We left and went to the Dentist appointmnet. When we came back thru Slidell, the Van was ready to go. My Husband wasn't feeling good so we left. Tuesday, we called and said we would be back around 6P.M. to get the Van. We are very Happy with Timmy Gennusa. He did an excellant job. We highly recommand this young Man. Timmy and Lakeshore has our business. We will send others to this Wonderful Team. Thanks Again for all the Great Work,Rae and Jimmy LoganPurvis, Ms.

mknighten52

Jan 19, 2012

I simply bought a lemon and it became obivous very quickly that the people handling my transaction didnt really give a damn about customer satisfaction. After arguing with the service manager I had to call the slidell police to get my car back from them. This is a very shady dealership. Buyer beware.

wilo67

Jan 12, 2012

There is "NO" communication between any of the staff members and the management. the service manager is always busy to talk to anybody and the service department is incompetent.I currently have a complain with Chrysler that i am trying work out and they are completely lost. if you have an option...visit another dealership.

a.nonymous68

Jan 5, 2012

If you like dishonesty and incompetence then this is the service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you need to go somewhere else.

jjc32655

Nov 13, 2011

My family and I have purchased and leased new and used cars from Lakeshore Chrysler for the past 20 years. We have always received courteous and excellent service. I have dealt with Alan and D'arcy in the repair department many times, never once having a problem with either one. I have had all of my cars detailed by Lionel for many years. He has always done an excellent job along with a great attitude and smile! Over the years I have dealt with Bryne Larch, V.J. Gennusa, Jay Thompson, Cherylyn Rotollo and Clint Favre. All of which conducted themselves in a very professional manner, most polite and friendly and did everything they could to be helpful. The last car purchase I made was July 2011, a KIA Forte. The young man that sold me my car was Timmy Gennusa. It was my first time buying from him. He was most knowledgeable in helping me find a car in my price range and to fit my driving needs. He did many things after the sale that I would not have known how to do, such as setting up my i-phone connection to call through the radio. I was also given a very fair trade-in on my PT Cruiser, that had to be towed in. Timmy also delivered my car to my home because I did not have transportation to pick it up. In every instance Timmy Gennusa went the extra mile. I was never rushed in making a decision or put under any pressure to buy today. Just as all my other experiences with Lakeshore I left a completely satisfied customer. Although I have never directly purchased a car from Otis Favre, he has always been available to assist his salesmen, finance manager, Bruce Carraway, and myself in any way possible, such as advice, price negotiations, answering questions, warranty issues and always conducted himself with complete respect to me and his employees. He takes great pride in his dealership. That is why Otis Favre and Lakeshore Chrysler are the epitome of leadership, excellence and professionalism!

reggit

Nov 11, 2011

I received excellent knowledge about the product and had great customer service. They worked with me to get me the pricei neededto be at. Would recommend this dealership highly.

Garynjudy

Nov 11, 2011

I was very pleased with the friendliness of all the people I talked to at the dealership. It seemed like they went out of their way to make sure I got exactly what I was looking for and did so without putting pressure on me to buy. Once I made the purchase, Timmy showed me all the bells and whistles that I wasn't familiar with. He set up our cell phones to the radio system and spent over an hour explaining all the functions ie: satellite radio, Cd downloads ect. I have never had a salesmen go that much out of the way after the sale was made. He also took care of a few minor details that we wanted corrected with the truck.I have been buying new cars for 40 years and I would highly recomment him for any award for his professional service.

Msmoulinrouge

Sep 15, 2011

Timmy Is a sweetheart. He us very professional and a joy to be around. He always provide excellent service and follow through. The management team are awesome as well. I have purchased many vehicles from Lakeshore and have always been satisfied with my experience. I would refer Timmy to everyone. Jo Lucido

tmiceli2387

Sep 10, 2011

Lakeshore Chrysler was a real pleasure to work with. Everybody i came in contact was friendly and courteous. I was looking for a 2010 dodge ram hemi and had been in an out of the dealerships for about a month. Lakeshore gave me the best price for my trade in and the best price on a brand new dodge truck. It was a really nice to not feel pressured by the crew at lakeshore like i was at other dealerships. I will continue to do business with Lakeshore and would recommend others to do so. Even though the whole crew at Lakeshore was very helpful, the salesman i worked with was Timmy Gennusa and i would highly recommend you to work with him. Travis

Jillian0893

Aug 26, 2011

I had an excellent experience at Lakeshore. The staff was very informative and helpful. My salesperson, Timmy Gennusa, listened to what I wanted and found the best car for me. He even made sure I received a voucher for a free full tank of gas. Timmy didn't try to just sell me any vehicle; he made sure i got what I wanted for the best price. I recommend Lakeshore, the staff is very attentive and friendly.

jsanger17

Aug 25, 2011

I called the dealership, told Timmy what I wanted and with in 1 day, he had a car for me to look at. it was exactly what i asked for. He was very helpful in explaining all my options for the car, warranty's etc. If you go to Lakeshore, I recommend asking for him.

ettanktech

Jul 19, 2011

made a deal on july 7, 2011 took my truck for a trade in for $10000. We had agreed to used $5000 down and a refund of $5000 so I could pay off a few high interst credit card bills. They wrote me an I owe You $5000 dollars when the deal is funded. Ally Bank paid the $28000 and funded the loan, but the prickoffive manger refuse to honor the I owe YOU, (7-19-11) the new story was they were waiting on my trade in title to come in. Since I paid $60 for the title to be cleared on my trade on 7*7*11) So far they still have my money. If I was on the way to buy a car and it broke down in front of lake shore dodge I would walk anywhere before setting another foot on that property. The first 400# sales man was so dum he couldn't answer one of my questions about the truck I was looking at. I got a new sales man, He was better than the reat of them. I called the police on them today, still no check, I will refort to the BBB to help future victims. I hope everyone of you assholes get everything you have coming to you. Seventimes what you dish out, by the end of the year. And FU otis

kitkit

Feb 27, 2009

have problem with knock in motor, went in to meet with regional rep, and service manager,felt threatened and was verbally abused by alan, and regional manager stood back and let him keep doing it, was screamed at because i had questions that needed to be answered, told them i wont do buisness with again, service manger told me no joke he dont give a f_ _ _ _! and walked off! im a long time customer and no one should be treated that way, totally uncalled for, he has now caused major stress to me hope otis favre sees this he is the owner, another customer lost!!!!!!!! dodge corporate needs to audit this place for customer care! alan must be on drugs to talk to a customer like that! it is not the trouble im having with the truck now it is the abuse i just went through this morning at the dealership.

duanne

Aug 23, 2008

Brought vehicle in for repair. Vehicle was damaged while in the repair shop. After being insulted and humilated by the service director for complaining about the damage, I complained to the dealership owner, but to no avail. Have purchased 4 vehicles in the span of 5 years. Dealership shows no loyality to its customers. Complaint sent to BBB! Would not recommend this dealership to anyone!!!