Land Rover Glen Cove reviews

Faramarz

Oct 8, 2015

Anthony Vitale is the most patient and educated Land Rover dealer out there. Thanks to him I found what I wanted.

Neil

Oct 7, 2015

Everyone helpful and nice, especially gerry agosti! Service with a smile and made pick up of car a pleasure! Two thumbs up!

Dariusz

Oct 6, 2015

Facilities is pet friendly. I was able to bring my dog with me.I did not feel any pressure from dealer to buy some car

Mary

Sep 29, 2015

PATIENCE and POLITENESS. I had gone to another dealer prior to visiting Glen Cove. I was not satisfied. My daughter suggested Glen Cove. I am very pleased

Ervin

Sep 22, 2015

Excellent customer service. Sales person real friendly and spent plenty of time explaining features of new vehicle.Pleasure to do business with this dealership.

James

Sep 19, 2015

Valet was very professional and the work was completed on a timely basis. Dealership was able to accomodate us by picking up the vehicle.

James

Sep 14, 2015

AJ was knowledgeable about the vehicles I was interested in purchasing and took the time to explain the options available.

Renee

Sep 12, 2015

Our sales person, Danny Cruz, spent hours with us teaching us about our new vehicle; helping us pick the vehicle that was right for our family; and always promptly returning our calls.

Michael

Sep 10, 2015

Melanie is excellent in supporting the dealer and Anthony is sales is also excellent in the sales area of the dealer

Scott

Sep 1, 2015

The customer service rocks!! Mel is a gift to your brand. The care when I have issues is rare and appreciated. I can never be upset because Mel expressed so much concern on my safety and the passengers in my car.

Jason

Aug 11, 2015

Sales person was extremely knowledge about the vehicle and was about to explain all features in a very easy manner.

Dominick

Aug 2, 2015

The salesman Ken Berman was terrific. Very patient and helped in all areas of the process. Good guy. Dealer was very busy but managed the delivery very smooth. Dealer was very busy at time of delivery but still managed to complete delivery very smooth

Susana

Jul 29, 2015

Friendly, knowledgable and experienced staff made this experience easy. The sales rep took care of everything and delivered the vehicle as promised.

Alex

Jul 22, 2015

Friendly and good service no pressure for the purchase

Kafi

May 16, 2015

The sales experience was very cordial and straight to the point without any hassles

Jeffrey Jurick

May 5, 2015

Outstanding Customer Care especially from Sheera.Great team in the Service Department at LandRover Glen Cove

Frank

Apr 29, 2015

All went well with the purchase and getting the vehicle. New car, but bad headlight with 100 miles on it.

Paone

Apr 29, 2015

Bought our second car from Land Rover Glen Cove. Great Staff and service.They make sure everything is perfect.

Luiz C Laba

Apr 21, 2015

I came back to Glen Cove twice after my first purchase back in 2011, and I have to say that their customer service has improved a lot since then. This purchase was a wonderful experience, and I am sure it was because I had the right sales person, who took his time to understand my position and needs.I fully recommend this Dealership.Thank you Glen Cove,Regards,Luiz C Laba

Barry A

Apr 15, 2015

I've had interest in owning a Range Rover Sport for years but a new one was more than I wanted to spend. Fortunately, no rush as i owned my Acura RDX which would be used as trade-in. Having visited LR Glen Cove to see what they had, there was a 2013 model that was of interest. It took a little while to agree on a price, but when we did, the rest was a piece of cake. Very pleased with the purchase and overall professionalism of dealership.

Pierrakeas Vasilios

Apr 6, 2015

This was the 5th new car that Ihave purchased in the last 20 years. I like their profesionalism and over all knowledge.

JG

Apr 1, 2015

Joe Kinder made the entire process very easy and stress-free. Taught me all the features of the car and was patient.

Surf Guy

Feb 17, 2015

We have always had excellent service from Land Rover Glen Cove. We purchased our Range Rover Sport, which was coming off lease. The entire experience was seamless.Michael Levitan, the general manager, is a first-class act AND someone to be trusted, and Ken Berman, the salesman, was extremely efficient and helpful.

Mrs. CBK Range Rover fan

Jan 30, 2015

I do believe my experience with your gentleman from road side asset., truly describes the great experience I had with Land Rover. Left with a flat tire at North Shore Hospital in Manhasset at night in the freezing cold; no one would help me change a tire, Not even the Hospital Security People, NOT EVEN a 6th Precinct police officer who came after one hour and told me it was too cold and he didn't want to get dirty and" lady don't you have someone else to to call like your husband??" I said sure I would, but he is in this hospital dying of Stage 4 Hodgkins Lymphoma and Advanced Parkinson's Disease. Sure I would love to call him and have him come down and help me!!" I have been a loyal Range Rover customer since 1996! I recommend this truck to everyone I meet. Keep up the good work & "let's work hard to get better gas mileage!!!" It's a good thing! CK

Ray (Queens,NY)

Jan 24, 2015

I purchased a 2011 Range Rover Supercharged and I am extremely happy with my sales person and dealership.

NYIslanderFan

Jan 23, 2015

Danny Cruz is so accommodating. This was the fourth Range Rover I have purchased from him. He even delivered car so I didn't have to take time off of work. Kudos to Danny and RR of Glen Cove!

Louis Camilien

Dec 12, 2014

Ken was unbelievablevery good and I will come back because of Him

Adam C

Dec 5, 2014

I recently purchased a 2015 Land Rover LR 4 from Land Rover Glen Cove and the experience was Great. Every person I encountered was extremely polite, helpful and Knowledgeable. My salesman Danny Cruz was great. He helped us from the initial ordering of the truck all the way to personally spraying and wiping down the windows before he showed us every detail of the truck and we drove off. I could not be more pleased with the experience so far.

LUVMYLR4

Nov 18, 2014

Our experience of purchasing a pre-owned LR4 couldn't have gone smoother or made easier. Thank you!

Evanfchurch

Oct 16, 2014

I had an amazing experience with glen cove land rover. I booked an appt the evening before and was taken care of the very next day 7:30'am. They worked on my car and serviced it immediately as I had to wait there abbe cause I came from Brooklyn. The waiting area was extremely comfortable with fresh bagels and coffee. My service rep was phenomenal and took care of everything. He took the time to explain everything clearly and took care of reprogramming my key no problem or questions at all. They checked my car for issues and again clearly explained what was done and when my next service would be and when my part would be in for repair. The service manager Anthony Caligione is a class act . I know him from my previous dealer ship in manhattan. He came over to check in with me and to see if there was anything he could do to make my stay there easier. He also made sure that the repairs and service were double checked. He's an amazing addition to glen cove. They are lucky to have him.

Mark Davella

Sep 13, 2014

Land Rover dealers on Long Island are all owned by the same family. They absolutely are the worst. Go to Prestiege in NJ for a real deal. As an example of how bad Land Rover on Long Island is and why you should not go there. A 2nd key had to be ordered when we got our new land rover. We paid cash and we own the vehicle. The 2nd key was sent to us by mail so we have it but there is no code on it so it needs to be programmed. Long Island Dealers, Glen Cove, Dawn Cames wants to charge me $127.00 to program a key Land Rover had to deliver with the car. Jersey does it for FREE as all dealers are supposed to.

RIPPED OFF ROVER

Sep 9, 2014

i JUST PURCHASED MY RANGE ROVER HSE AND 4MONTHS WITH HAVING IT I RECEIVED AN EMAIL THAT SERVICE WAS NEEDED WHICH I FOUND ODD DUE TO EVERYTHING SHOULD HAVE BEEN DONE. I TAKE THE VEHICLE IN FOR THE SERVICE AND NO ONE AT THE DEALERSHIP EXPLAINED ANYTHING TO ME. THE CAR WAS DONE AND THOSE HOUNDS ASKED FOR A $600 BILL. (UNBELIEVABLE) THAT WAS TIME 1.... NOW HERE IS THE MOST RECENT.. 8/10/14 I TOOK THE VEHICLE IN FOR A STATE INSPECTION 30-45MIN JOB. THEY TOOK 4 HOURS AND 12 MIN TO COMPLETE THAT JOB AND DIDNT PROVIDE ME WITH MY COURTESY WASH AND MADE ME LATE FOR WORK. MALFUNCTION EQUIPMENT SHOULDVE BEEN EXPLAINED PRIOR TO WORK BEING PERFORMED OR A LOANER SHOULDVE BEEN OFFERED...ALL THAT MONEY FOR THESE VEHICLES AND ITS UNPROFESSIONALISM....SKIP EM ALL DONT BUY

lisabarshay

Sep 3, 2014

Sheena is amazing. She is great at explaining what needs to be done and following up. If possible, she provides a loaner car. My next car will be a land rover because of the service I receive there.

GDaccount

Aug 29, 2014

This is my first LR2 and love it. Only one problem - the A/C started to blow warm air, the service department quickly took care of problem and while it was in the shop I had a loaner. Been back for only routine service and I have gotten great professional service and a loaner every time.Already looking to buy another Land Rover. So happy with my LR2, that I will be passing it down to my teenage daughter next year.

adamshapiro

Aug 26, 2014

Land Rover is Horrible! I have personally only dealt with land rover of glen cove, and Land Rovers corporate head courters. But what i can tell you is that all the talk you always hear about land rovers breaking down OFTEN and not being reliable is VERY true. The company itself also does not stand behind their cars. I myself own a Range Rover Sport Autobiography edition. (MY VEHICLE WAS IN THE LAND ROVER GLEN COVE SHOP FOR A TOTAL OF OVER 100 DAYS OVER A 3 YEAR LEASE, which is about 1/10th of the total time. For a $100,000 car, thats about $10,000 i have lost out on by the vehicle being in the shop) Since i have had the car (2011 brand new) the suspension has had numerous issues and had to go into the shop. Sometimes only weeks after getting back out of the shop. The transmission also has been having problems for the past 2 years, yet land rover cant seem to find the problem, so that is still ongoing. Had a problem where something in my engine was loudly knocking the entire time i would drive, and i was told i would have to wait two weeks for them to have room for me to bring in the car. I argued and they allowed me to bring it within a day or so. Even had an issue where once when i picked up my vehicle from land rovers service, my sunroof wouldn't open. We found out this was because my roof got dented while being in land rovers shop. At first land rover refused to fix the damages until the BBB got involved. My point here is, if you decide to buy a land rover, be prepared for all the extra expenses you will incur as they overcharge you EXTREMELY on every service or anything done to the car. Also be prepared to get one of the many FAULTY CARS land rover sells people and have to bring it back in for repairs constantly (in which case you will probably wind up driving around in a loaner car (if they even give you one at all) for a decent amount of the time you own/lease the vehicle, worth much less then the car you are paying for. Oh and most of all, be prepared to NOT BE a "valued customer". I clearly am not considering they still have me in a vehicle that constantly breaks down and won't do anything about it. Horrible company with a horrible customer satisfaction.

adamshapiro

Jul 14, 2014

I just wanted to share my experience while being a Land Rover Long Island? (glen cove) customer (range rover autobiography owner) over the past 3 years..First off let me start by saying, they are the WORST dealership that I have ever had to deal with. There have been numerous times where my car has gone into service and come out with NEW DAMAGE on it, including one time where they were refusing to fix the damage till corporate got involved and I had left some reviews on the web like this one.. Ive had my rims damaged by land rover, my roof dented, other parts of the car scratched or dented.. Its ridiculous. The car has also broken down numerous times a year and had to be brought into service for long periods of time.. Mostly for the suspension which has happened multiple times, sometimes even only a few weeks after getting it back!My main problem right now is that I bought a $100,000 car from you guys (which you guys promised to provide me with excellent quality and service) and id think that out of courtesy you guys would supply me with one of your nicer vehicles instead of giving me your lowest model.... It's just a shame that i spend so much with you guys on a big car I bought (which wont happen again) and when I bring it in for service you guys cant even get me a car of the same size and close quality.. I will be sure to continue posting my experience elsewhere to make sure others know of the many problems i have and am still encountering with land rover glen cove.,Adam Shapiro

Richwind13

Jul 2, 2014

Some items apparently missed from the prior service (several fluids very low & some hoses in bad shape) + possibly some new items. Customer service (Steve Mangat) was very helpful in getting me a loaner car and getting the work required in a timely manner. I was not expecting such a high bill for the services rendered, especially since it was on top of and in addition to an even higher bill for service work done only a few weeks prior, when a thorough and complete service diagnosis was supposed to have been done on my car.

plummer879

Jun 11, 2014

Joe Heppler was excellent!!!! He was professional, courteous and human. He was soo easy to deal with. Kudos to Joe, he is an asset to your company.

Buyer

May 31, 2014

Everyone is extremely helpful and professional. I'm glad I picked this dealership to go to instead of any other Land Rover one.

BarryFriedman

May 12, 2014

They did everything possible that I could ask for and the price was one of the best out there. I'll be back to buy from there again even though it's an 8 hour round trip drive from my house.

Matthew James K.

Apr 25, 2014

When you bring your car in for repairs , prepare to spend a lot! They are excellent at making a $300 service turn into $2,000 service. They are experts at telling the common joe that range rovers are much different than every other car. Therefore what you think things cost for a regular car. That needs to be triple! I really try to avoid this dealer for the little things because is no such thing as an inexpensive service here.

Pappyq

Apr 18, 2014

I had a service appointment for I thought Wednesday, April 9, 2014 and I called the service dept. at around 9:00AM on Tuesday, April8th to verify my appointment and Sheena answered the phone and informed me that my appointment was for April 8th at 7:30AM and I was in error . I apologized and asked if I could make another appointment . Sheena responded with " don't worry Mr Quadrozzi, we understand if you have the time today bring the car in and we will take care of you". I had an employee drop me off at a meeting an then bring the car to Glen Cove to have the service preformed. At about 4:30 PM I received a call from Sheena informing me that I needed a oil pan due to the fact that the drain plug was stripped and asked for the autheization to change the pan and I said okay. Again sheena came to my aid when i informed her of still another problem, I told her of my dilemma of having my employee stranded in Glen Cove and myself stranded in Hempstead at the RXR Plaza and Sheena handelded the situation, she worked out getting a copy of my drivers license via photo and email, took care of my employee and some how furnished us wit a loaner even though I had not reserved one, she did all of this at the end of the day when most places would have taken the easy way out and said that there was nothing thy could do. This again proves to me that Land Rover of Glen Cove has the client in mind at all times

Jasonbehfarin

Mar 27, 2014

My salesman JD Lociano was knowledgeable and nothing but helpful. was a pleasure to work with him. Brian was also great and extrememely pleasant and helpful. Overall a great experience.

SP

Mar 27, 2014

Great staff, great facilities. I bought a car from Charlie A. He is the man. Super professional and, most importantly to me, he really paid attention to the small details. I wasn't buying the most expensive car on the lot (far from) but he treated me as if I was. Thanks Charlie!

bebaki23

Mar 24, 2014

Everyone that i have spoken to at Land Rover Glen Cove is very nice and helpful. Every time that i have been there i have had a great experience.

bebaki

Mar 24, 2014

Every time I come here I always have a pleasant experience. The people who work here are always nice and helpful. Their waiting area is nice and comfy. They even have a little section for kids which is really cute.

cdoomes

Mar 1, 2014

my service visit was excellent my rating is based on the helpfulness of my service advisor and the attention to all my concerns great staff..

charliehaff1

Feb 16, 2014

I am always approached with smiles and very professional associates at the Glen Cove dealership service department . I would highly recommend the Glen Cove dealership to all my friends and fellow workers. I rate the services I received with a 10+. Thank you for always greeting me with such a professional staff and allowing me to bring my dog in with me at all times.Best,Carol Haff

Adam S

Jan 24, 2014

I had posted up the last review about the horrible service and how land rover damaged my car.. Just wanted to post an update.. Land rover did accept responsibility and agreed to fix my car along with any other problems it had.

adamshapiro

Jan 15, 2014

Took my car in to get some stuff fixed. Had a few issues when i first got my car back, but then the dealership fixed all the problems.

tonyfrat

Jan 12, 2014

Land Rover Glen Cove service has a clean, pleasant and professional feel. Everyone is very friendly, accommodating and very polite and professional. The work performed in a timely fashion while I waited and my vehicle was given back to me with freshly washed and dried. I had a great experience for a quick service. I will be back and only service my vehicles at Land Rover Glen Cove. To notch service and peace of mind that every thing is being done right is priceless. It is very clear that all the employees care about the customers and the company they represent.Great Job!! Great Place!!

gpg3030

Dec 14, 2013

the best dealership to do business with they are very accomodating anything you need ---they will try to accomplish

Barbara

Dec 14, 2013

It's always a pleasure to have to service my vehicle at Land Rover in Glen Cove, NY, the service department is always friendly and the staff & Manager Mary always taking car of my vehicle. Each time I'm always treated royaly, & even if there might be a problem it's quickly taken of in a very professional way. This particular time Jerry handled my service & as always I was well taken care of..Thank you !

Joe Jabco

Sep 19, 2013

They do a great job. My dealings with the staff are always friendly and effective without any hassle. They should all be like them. Was totally satisfied

Dependablitlty

Feb 21, 2012

The all process was done smoothly and effectively. Thanks job

Gxrxexg

Feb 14, 2011

Nightmare of a place. What a rip off! Went in for service (warranty work). Said electronics has soda spilled, charges 1k to clean it. Said problem was fixed (Air Suspension was freezing for days). Next day same problem. Went back, fixed under warranty, I said WTF about the 1k, said oh well basically. Left, AGAIN, yes AGAIN, the problem arose after a day, went back for a THRID time for the SAME problem, after paying $1,000. FINALLY it was fixed. I live in Brooklyn, and the Manhattan dealership has a long wait list for warranty work. Buy a Cayenne instead. My buddy got one and I'm jealous. Seriously first and last Range Rover Sport for me. Not a unique experience from what I understand. Haven't been back since. You don't have to have the dealership do warranty word, any body-shop can do it also. Do yourself a favor and go somewhere else.