Larry H. Miller Chrysler Jeep Tucson reviews

SARA'S JEEP

Sep 8, 2016

My 2014 Patriot is serviced through Marcus, my service advisor. He takes care of my needs and he makes me feel like I am the most important customer there. I have witnessed that he does the same for all of his customers. My service needs are accomplished in a timely manner. My Patriot is in tip top shape thanks to Marcus and the LHM Chrysler Jeep service department. Keep up the good work! :)

RH Mitchell

Aug 29, 2016

I am somewhat curious as to why you think I have purchased a new SUV? All I have done is make a few inquiries as to prices. I have not purchased any new or used vehicle, nor am I looking for one at this time.

M.J. Essenamcher

Aug 16, 2016

We recently purchased a new Jeep Patriot at Larry H. Miller Chrysler Jeep Tucson. I have to say - this was the best experience buying a new vehicle that we have ever had. Everyone was very warm and personable.We highly recommend them if you are considering purchasing new vehicle.

Robert Benson

Aug 12, 2016

Service was great. We a have been to three other dealers in California and Neveda they told us it would be 2 to 3 weeks for a Tech to look at our Jeep. Larry Miller Jeep had Eric help us and had it repaired in 1week.

John

Aug 2, 2016

I did not purchase a car here, I was trying to get a "dealer only" part. They had me prepay for it and said it would be here in a week. A week later they said two more days. I called and they said it arrived. I went to get it and surprise! It wasn't there... They said four more days. Which brings us to today. They don't have it. They told me it was ordered overnight shipping. I have never heard of overnight shipping taking two weeks. The only thing they have done to make this "right" is said sorry. That doesn't cut it. My vehicle is down and now I have to take my wife's can, so now she and the kids are getting cabin fever. Do yourself a favor and get your parts somewhere else. This is a one star review because I expect more from a place that is the only place you can go to get something. We shall see if the dealership responds to this to try to make it right, however it seems they only respond to good reviews.

Bob

Jul 27, 2016

Easy buying experience. Friendly staff. Good selection of used cars. Reasonable fair market prices.

Tucson Bob

Jul 25, 2016

A very pleasant buying experience. Our sales representative, Neal Cuddy, was friendly, knowledgeable, efficient courteous and all around very helpful. He provided us with exactly what we wanted and sent us home in our new car with no hassle. Financials and paperwork were handled by Joseph Villerot who explained in detail everything we needed to know about the transaction and got us signed, sealed and delivered in no time at all. In the past we've hated going to a car dealership. This was a refreshing change.

David Franklin

Jul 20, 2016

The best in Arizona, I will be a thoroughly satisfied customer for life!

M Edwards

Jul 17, 2016

Good people to deal with. Many Jeeps to choose from.

Nancy Mattern

Jul 14, 2016

Would highly recomment LarryH. Miller for service! Personnel is very helpful and courtious! Time frame for compleation of work is always accurate. Lobby/Waiting area very comfortable and welcoming.

Steve

Jul 11, 2016

Great experience buying a Jeep at LHM Tucson. Ed took very good care of us

KenB

Jul 11, 2016

I 've been buying and servicing vehicles at this location since 2007. LHM is the third owner. Each successive owner has been better that the previous one and LHM is undoubtedly the best.There has been no pressure to sway a purchase only an attempt to find a vehicle that suits my needs and wants. The service department always seems to be fair and honest with it's assessment of the situation needing attention. Suggestions are made about the needs of the vehicle but choices are left up to you.

Jeff Didas

Jul 7, 2016

nice job - they replaced the tireno appointment but they squeezed me in before closing for the Holiday weekend

Ray Johnson

Jul 1, 2016

I had a very good experience when purchasing my vehicle due to the sales rep.

Velvet Sanchez

Jul 1, 2016

Mike Herbst was wonderful! The best experience I've had buying a car!

Mark Edwards

Jun 27, 2016

Wonderful staff throughout the entire process. Great selection of Jeos to choose from.

vick67

Jun 26, 2016

Our sales person Ed Barry, was very professional from the minute he greeted us. We told him we were interested in the Jeep Wrangle Unlimited. He showed us the different types of Wranglers and thoroughly explained the different options that are available. His calm and pesonal manner let me think without being pressured. After our test drive, my wife and I knew we wanted to buy. Ed treated us like family, and we did not want to leave and come back later. We highly recommend buying a vehicle fromLarry Miller in Tucson.

Doug Fradkin

Jun 22, 2016

Treated with respect, as if I had purchased the top of the line new vehicle. I have purchased vehicles/service from other major dealerships in Tucson but never with such a easy feeling and enjoyable visit. I can't imagine why I would want to go anyplace else again.Doug

Vina

Jun 20, 2016

A wonderful experience in a professional environment. Excellent customer service at hand and reasonable pricing. Larry Miller Chrysler Jeep Tucson understands people!

GVLiving

Jun 18, 2016

First time in years we have had a totally positive experience from start to finish at a car dealer. From the sales team to the finance person our expectations were exceeded. Our sales person John Huey went above and beyond the call of duty, personally helping to install an option we did not want to leave the dealership without. We would not hesitate in recommending Larry Miller Jeep to anyone.

Whit

Jun 13, 2016

When we got there we were greeted by Rick. We already had a vehicle in mind that my husband found online that was there. He gave us all the information about it, we took it for a test drive. Everything went great! Rick was really helpful. This was my first time buying a car and I was very nervous so I like the fact that weren't pushy and very helpful!Joe was very nice and made the paperwork process move along quickly! Over all this has been a pleasant experience! And so far I'm happy with the vehicle!

Mr. K

Jun 3, 2016

Of course the 'proof will be in the pudding', but if our initial experience is anything like what our future experiences will be with Larry Miller dealership in Tucson, we will not be disappointed. They made our buying experience surprisingly enjoyable. With this behind us, we hope service and continued customer service will be the same. Thank you.

A customer

May 29, 2016

Marcus Reif continues to be the best service advisor I have ever had the pleasure of dealing with. You have a real asset!

Dean Miller

May 28, 2016

I always have a good experience at Larry H Miller Jeep in Tucson. My service needs are always achieved with great satisfaction thanks to Marcus Reif.

Eisa Esrafili

May 26, 2016

You are perfect, all you guys really trying to help for people who don't have good credit score, i appreciate from your friendly ministry, for me you are the best in USA continent, all of you guys who works there,so friendly, they are really really patient, they are really put their time to customers, your office so comfortable, first day that i was be there,near 7 hours i stay at your office,but i had fresh coffee,water,...and all staff was never leave me alone,all the time one person be with me,i really appreciate, thanks a million, god blessed you for ever

300 and Magnum guy

May 22, 2016

Their service is fast and well priced, the waiting accommodations are good, and they don't push if you don't want to do extra services on your car, I mean, they inform and recommend, but they don't try to sell you unneeded services.

Jazmin0831

May 21, 2016

My plan was to buy a different car other than a jeep. Stopped by to this place to look for options and Rick completely change my mind and ended with a great jeep. I love my new car!

Green Valley Resident

May 20, 2016

So I took the jeep into the dealer and it was a bad battery one day out of warranty. After convincing the service manager it was in everyone's best interest to make me happy, he stepped up and installed a new updated battery with a full non-prorated 3 year warranty and only charged me $25. I said that will do. A great company needs to empower their front line people with the authority to give superior customer service to achieve raving fans which I have been and continue to be of "Larry Miller Chrysler- Jeep" in Tucson AZ.

Richard

May 18, 2016

Great buying experience. The salesman John knew what we wanted and put it together for us. Pricing was great.

Galing102

May 14, 2016

People from the sales to the service department are very helpful. All dealers I've been they were all professionals, but in this dealership it is so easy to deal with them besides from being helpful they will tell you every thing you need to know. I did recommend this dealership to my friends who already seen my awesome jeep. And will keep on recommending them to people I will meet.

Wm Barnes

May 13, 2016

I despise on line customer surveys. Please leave me alone.

Jamie

May 4, 2016

I hate dealing with dealerships; but every experience I have had at Larry Miller Jeep, from purchase to service, has been incredibly positive. Their customer service is fantastic and I have never once felt like I am being nickel and dimed or taken advantage of. I will definitely buy my next car with them.

Lynn

May 4, 2016

Good as usual. Always treated with respect, timelines are always met, friendly and like the availability of a shuttle back home.....donuts don't hurt either.

New Car Buyer

May 3, 2016

The staff was friendly and professional. Vince followed up with me after setting up an appointment. He was flexible when I had to change my appointment last minute. Carlos was professional and patient with us. He was knowledgeable and friendly. He made my car buying experience painless and fun. Jose in finance was also extremely helpful and professional. The staff is down to earth.

Aidea Sluyter

May 2, 2016

These guys are great! We would never deal with anyone but them in Tucson!

Eric Lester

Mar 22, 2016

My dealer Jerry was great!! He worked things with me and I am very satisfied.I liked every deal he came up with.

Mark

Mar 17, 2016

This is a great place to have your auto serviced. Great work, Good people.

Little Joe

Mar 17, 2016

Your service is outstanding! I want to especially thank Marcus and Shane for their serious care they give my vehicles.What a team! Parts people professional and have nothing but good experiences with the complete organization!

Bob Anderson

Mar 11, 2016

Took me in on a Friday afternoon without an appointment and provided exceptional service as they always do. The #1 reason my wife and I drive a Larry Miller Jeep and a Larry Miller Dodge Challenger.

Robert Phillips

Mar 11, 2016

I am very much pleased with staff, especially Marcus Rief. Marcus and I have close relationship dating back to Feb 2011.

David

Mar 7, 2016

Great service, courteous Service Advisors. Quick turnaround.

Thomas Schaefer

Mar 5, 2016

Great service! We are always happy with our service and we love the doughnuts and the coffee machine that are available in the waiting room.

rwatson980

Feb 26, 2016

I brought my van in to have the oil change and to schedule an appointment to have the broken tail light replaced. Both took much less time than I thought and they did a good job with both. The staff was helpful and did what was necessary to get me on my way as quickly as possible.

Damian

Feb 4, 2016

Marlond was great gave me the perfect advice, straight shooter, knew what he was talking about overall great experience with him. Definitely deserves a raise

Carol

Feb 3, 2016

First experience with this dealer was so good, we have no need to ever go elsewhere, for jeep service and maintenance. Took our 2006 Jeep in for " safety recall notice". We were lucky to work with Eric M. After providing us with the 'recall' service information, he took the time to inquire and investigate two other issues per our request. Shortly thereafter, we were informed by Eric and Shawn (who was working on our Jeep), of the completion of the recall 'fix' and at no cost to us. They then told us what the other issues were, what it would take to fix them and of course, the approximate cost. Being late in the day, the Jeep needed to stay overnight for the additional work. While not an issue for us, they offered courtesy transportation to our home. When we picked up the vehicle the next day, both Eric and Shawn discussed the details of the service performed. Our Jeep was ready to go and they had given it a bath. Our experience at this dealership was great. Neither of us felt like "we were being sold" unwarranted goods. No pressure, no scary 'what if' and no intimidation tactic was used on us. We were treated with dignity and respect in a very friendly environment. Carol and Lee

Kim

Feb 1, 2016

Service was great. I only downgraded the repair because the new ignition is poorly designed by Chrysler.....they certainly could have done better....the ignition switch is difficult to operate and will ultimately result in a broken key. Service and courtesy at Larry Miller were top notch.

Charlie

Jan 7, 2016

I had my charging light on the dash come on Sunday 12/27/15. I called Monday and talked to Adrian in service. He told me that they were booked solid until 12/31, but since it was a charging problem, if I could drop the car off and leave it, Marcus would try to get me in. since I live in Sahuarita, I could not get the car up there until Tue afternoon. They got a alternator which fixed the problem, and I was back on the road on New Year's Eve. Great job guys, you all deserve a six star ratingO

Rick

Jan 6, 2016

Jeep was in for a recall ,been a while since it was in for service do you normally send out surveys months after vehicles are serviced

Robert L Melvin

Jan 3, 2016

short of sells one problem with service. It do not state the whole story about why I had the tire repaired there. There was a blug, (bump) in the side of the tire also.

James

Jan 2, 2016

Great experience with the folks at Larry H Miller. They managed to redeem the whole car buying process after my adventures at OTHER dealerships who shall not be named in the Tucson area. They were transparent, honest, and listened to what I was looking for. They then went out of their way to find me the exact vehicle I was looking for at a great price... And I drove off in the GM's Grand Cherokee that evening. If you are in the market for a new vehicle, give Marland and the folks at Larry H. Miller Chrysler Jeep of Tucson a visit.

MaryAnn Bescript

Jan 2, 2016

Gerry Hamilton has been our terrific sales rep for our 4 Jeep purchases....always helping us find what fits our needs and our budget. Jose Arizaga guided us through the loan process and the mound of paperwork with ease. And a special thanks to Mr. Berger, the manager who made sure we had fair pricing so our purchase of our new Jeep Wrangler Freedom edition was possible. This is my fourth purchase from L H Miller and we keep coming back because we are made to feel like family! Thank you all.

Michael Morning

Jan 2, 2016

Stop on talking to the sales personnel often to be very knowledgeable which helped me make a decision in purchasing a new vehicle

Travis B

Dec 22, 2015

They always give good service and are on time. They washed my truck which I appreciate.

Jeepguy

Dec 21, 2015

I have never been treated so well at a dealership. They were willing to work with me and put a lot of effort toward finding me what I wanted and needed. They went out of their way multiple times to help me out. I will only do business with this dealership from here on out.

Daniel Graffious

Dec 20, 2015

We were looking at purchasing a Grand Cherokee. When we walked in a salesman greeted us. The people at this dealership have been very professional and friendly towards both my wife and me.

Dnb4499

Dec 13, 2015

Marcus and other service reps are always pleasant . I would recommend this dealership and have used this dealership as primary care for my 2012 Jeep Patriot. Thank you for your helpfulness.

Frank B.

Dec 4, 2015

This company honors the car business, they keep their word and think on a long term business relationship, l recommend them without hesitate.The service department couldn't be better, my service guy is Robert Mercer and he does a great job always.

John T

Nov 29, 2015

Kevin Kennedy was very helpful and not pushy like most dealers. I will definitely be back.

William Roether

Nov 29, 2015

Had a problem, but was worked out and everyone is happy. Thanks.

Joe

Nov 26, 2015

I always take my 2012 Jeep Wrangler to "Larry Miller's" for "everything." I am consistently pleased with their professional, courteous and fast service. And, Eric McGraw epitomizes the friendly high quality customer service I have always received! Using one of his favorite words...he's "awesome!"

Bob

Nov 25, 2015

As usual everything was taken care of, including getting a rental car for me. A new fuel pump was installed promptly and I was able to pick up my car the same day. Thanks again, Larry Miller.

Denise C

Nov 24, 2015

Robert Mercer delivery excellent service. Great team! Excellent service and professionalism. People at Larry Miller Jeep are very friendly.

Roger

Nov 23, 2015

Rental car was provided for my convenience while they service my 2015 Jeep which would take most of the day to get completed. The next morning I arrived at the facility and Ben Service Manager went to get my car is washed and cleaned and I was ready to go!

Alma McNair

Nov 21, 2015

Serviceman Eric was the best..friendly & helpful. Will return when it is time for oil change.

Al

Nov 20, 2015

My town and country van gets good care and maintenance.

meowingkitty247

Nov 18, 2015

We've had two Chrysler Town and Countrys serviced here over the years, and have always experienced excellent customer service and repairs/service done right the first time. Everyone in the service and the parts departments has always been helpful and friendly. We especially appreciate service advisor Ben Kary's knowledge and caring attitude toward the customer. Thank you Ben!!!te

Michael Heimbuch

Nov 17, 2015

Ben Kary delivered excellent service assistance! He was very attentive and took the time to explain thoroughly all of the recommended repairs. He was courteous and his repair estimate was spot on.He is an excellent employee and service writer.

Richard Rowan

Nov 15, 2015

When parts come in for the recall you couldn't do please contact me for another appointment.

Thom McDonald

Nov 15, 2015

We were very satisfied with our last service. After an oil change, we noticed the next day that there was fluid leaking and after calling Eric McGraw at the dealer he was able to get our car in immediatelyto be serviced for a water pump replacement.

Dan Chaney

Nov 13, 2015

Quick and friendly service. Quality of work outstanding. Thanks John, Eric and the gang.

C.R. (dick) hulcher

Nov 10, 2015

service was good, had an oil and oil filter change, inspection & car wash, etc.

Peter M. Pappas

Nov 10, 2015

Our service man Marcus is the best! Once the service, that you asked for, is finished he lets you know what else should be done. He takes care of your car as if it were his own. This is why my wife and I keep coming back to Larry H. Miller. Once you drive away you do not come back until you need to. Your original repair is done correctly the first time because Marcus makes sure of it.

L Cohen

Nov 8, 2015

It is hard to get flowery over taking a car in for a periodic oil change. I prefer this dealership over the corner quick lube places. I have more confidence in Larry H. Miller Chrysler. The process goes like clockwork. If there is a problem they take care of it, and you are on your way in a short time.

x

Nov 5, 2015

good service. fast service.good service . fast service

Robert S. Phillips

Nov 4, 2015

As always....all service conducted was excellent...thank you.Robert S Phillips

heaslip

Nov 1, 2015

Fast service,appointment and courteous representatives able to answer questions

Barclay Walker

Oct 31, 2015

This our second purchase from Larry H. Miller Chrysler/Jeep, formally Tucson Chrysler/Jeep. We came back because of our first, first rate experience. Sales & Managerial personnel are always courteous and helpful with answers to our questions Chrysler products are excellent and could have been purchased elsewhere, but we came here because of how we were/are treated.

Kathy M

Oct 26, 2015

Use of generic forms must go or must be accurate. Mine stated that the tread depth on my spare was greater than 5/32 or such. How can you check a spare that does not exist? Should have had an N/A. That is my only issue.

Pete

Oct 25, 2015

Engine light on at 24K, Left Cylinder Head needed replacement(known design issue covered by Chrysler)Parts ordered, work completed in 2 days. Impressed with the Service Organization!

Arnold Steffensen

Oct 24, 2015

Service advisor Ben always takes great care of me when I bring my Town and Country in for service. THANKS BEN!

Dick N

Oct 22, 2015

Oil change and inspection was on time and prompt. Time will tell if the inspection process was successful

Armand Sperduti

Oct 18, 2015

Quick and the staff was friendly. All as it should be. Thanks.

B. Schade

Oct 18, 2015

The folks at Larry H. Miller were professional, friendly and courteous. Not once did I feel like they tried to sell me services I did not need. They were timely as well. My car was taken in shortly after my arrival for the services I came for and the work was quick and no hassle. Their facilities are clean and they even have a great little play area for children.

H RR

Oct 16, 2015

Every I came in contact was pleasant. I did not feel pressure to make a purchase.

Don Trainer

Oct 14, 2015

A Great Place To Buy A CarSales People Were A Great Help In Getting What We WantedThere Was No HasselDon

k Houlihan

Oct 12, 2015

Tom ingram/ was our sales rep he was awesome thank you Tom /2015

Jeep Convert

Oct 12, 2015

My engine light was comming on now and then. Turns out it was caused by intermitant transmission issues. It is my way of thinking, important systems should be looked at by the manufacturer/dealership because the have the best technical resources and carry the factory correct parts. Anyway Larry H. Miller Jeep of Tucson corrected the problem, and my Service Advisor, Eric McGraw left a nice impression on me because he treated me with great respect and was very polite. When I collected my 2000 Grand Cherokee I left with a feeling that I had made the right decision.

Katie

Oct 10, 2015

Everything was done quickly and efficiently. They had my car done before the estimated time, and everyone was very friendly!

mary keefe

Oct 10, 2015

It was a positive experience. The service was fast,friendly. The representative was witty,funny,which enabled us to get through the process. The environment was relaxed,and everyone was very friendly.we felt really good about purchasing a vehicle. The finance department made it very easy for us to get through the paperwork. The entire experience from start to finish was a positive one.. I was recommend my family and friends to buy a vehicle at Larry H Miller Chrysler jeep.

Robin Camp

Oct 5, 2015

We came in to have the Town and Country checked has a antifreeze smell after driving. Had Marcus look under the hood and diagnosed with a leaky heater hose assembly. We had just moved here from South Dakota good thing it had not leaked on the road. I told Marcus about the chattering when applying the brakes. We got the van in the next day.When they had checked it out the brakes were bad in the back. Marcus was very good about getting back with us on what they had found.

George A. Smith, Ph.D.

Oct 2, 2015

Our salesman was very cordial and knowledgeable. We found the whole experience quite satisfying. We would recommend this dealership and our salesman to anyone planning to purchase a new car.

Ken Bolle SR

Oct 1, 2015

I always get an honest answer like it or not but that is more than fair. I have all my vehicle serviced here since 2007

Chris

Sep 18, 2015

Awesome!! they did a tremendous job! Very efficient.

Lynn

Sep 18, 2015

I managed to get a Saturday appointment at the last minute for an ignition switch problem on my Jeep Liberty. It was discovered that even though they had one in stock, they did not have the housing for the switch (which was cracked). They attempted to put it back together so I could drive it until my part arrived but it didn't work. At 4:00, closing time, Eric McGraw, was still trying to get customers to their vehicles all the while trying to get me a vehicle I could drive until my vehicle could be repaired. He got me a loaner Jeep to use and I was on my way. Great customer service!

sempai_s

Sep 16, 2015

No hassle, no pressure.. a unique and great buying experience for a change. Did most of our transaction via email and went to the dealer to sign final paperwork and pick up our new Jeep. Vince and Jose are the most pleasant people to work with. Thank you!

Sylvia Montana

Sep 9, 2015

Great check list of service performed. Received on my e-mail, so I can keep a record of service performed on my vehicle

PK Bird

Sep 5, 2015

These guys really know how to make the car buying/maintaining process easy. Every time I have gone in for service they have exceeded my expectations.

John Bohnet

Sep 3, 2015

My wife and I appreciated our experience at Larry Miller Tucson so much from our sales guy Mike to the finance guy Jose that we went back 3 months later and bought another vehicle from them and during this experience I need to give 5 stars to Tommy in the "approval" department. This was over all the "most gentle" car buying experience we've been through. Sorry to say we bought 2 brand new vehicles so we won't need to be back for a long while. If your looking for a great experience go to Larry Miller Tucson 22nd and Pantano ask for Mike Herbst and tell him John and Trish recommended him personally. ........ no joke best experience ever....

larry j williams

Sep 3, 2015

Bought a Jeep cherakee sport with a kowned transmission problem and was not tolled of the kown problem.

Paul Navarro

Sep 2, 2015

I was in for an oil change and tire rotation. They got me in right away and right back on the road in no time at all. The staff is very pleasant and answered any questions I had.

Cj

Aug 31, 2015

Great experience every time! This is the second car I have purchased from here, and this time I was pleasantly surprised how helpful and courteous every person was, and I went for a simple oil change and left with a new car! Thank you for helping a hard working teacher get a nice vehicle within my budget!

Kathy

Aug 31, 2015

The service representative kept us informed on the progress of the repair.

tom

Aug 28, 2015

service experience was very good, follow up calls were good also, Happy with service, will return!! Car wash was appreciated.

triptyx

Aug 28, 2015

They were busy, so the car took all day, but they provided me with a very quick ride home, and even discounted the diagnostic fee since the fix was extremely easy and fast. They were quick to point out which items were required and which were a good idea/could wait, and my adviser Eric was extremely pleasant and great to work with.I'm very satisfied with my service here.

Brian Schade

Aug 23, 2015

I had a simple request; a no frills car with great gas mileage I could use to commute back and forth from Sierra Vista to Tucson for work. All I required was that it have A/C, a radio, that it be able to handle putting tons of miles on it and be within my price range. I was hoping for a newer vehicle over an older one. My experience at Larry H. Miller was more than I could have hoped for. Not only did I find a car that met my needs, but it exceeded them and the price was very fair. I love the little Kia Forte that I bought and my salesman was one of the best ever. It helps that I know him personally outside of his work (for nearly 30 years). Tom Ingram treated me with respect. Working with their finance office was just as easy. Bo was a good person to work with and got me a better financing rate than I could have hoped for. I don't heave exemplary credit, and we still managed to get my rate to 4.5% (I was expecting around 10%). I am very happy with my purchase and I as long as Tom Ingram is working there I will always work with him to buy my cars.

Jr

Aug 22, 2015

Overall service was excellent and will continue to take my vehicle to Larry Miller.

floyd

Aug 21, 2015

I purchased my car from this dealership, since then the service has been outstanding myservice over the last few years has been Marcus. The man sells you what you need no pressure on upsells, I feel him to be a man of integrity.

Don McMahan

Aug 20, 2015

I have had my Jeep Grand Cherokee serviced at Larry Miller since buying it there and am completely satisfied. Best service in Tucson!

Sue

Aug 16, 2015

I had to replace rear shocks on my vehicle. The experience getting the repair done with Marcus in the Service Department was excellent. I waited for the repair and it was completed quicker than projected.

Robert Phillips

Aug 14, 2015

I was satisfied by the overall appearance of the facilities and sales and serive personnel.

Jeff Schaefer

Aug 5, 2015

Received access to schedule within 2 business days. Car was diagnosed promptly and an accurate cost estimate was provided. Work was completed on early as I had an afternoon appointment. Completely satisfied with service provided.

Canez Family

Aug 4, 2015

I initially went in for an oil change on my 2009 Patriot but since we had been entertaining trading it in, i started looking at cars, Tom Ingram helped me out, had answers to all my questions and steered me to the right vehicle for our needs and budget. It was great experience and I've always had excellent service here.

Pipes1194

Aug 3, 2015

Our car buying experiences has always been daunting. We dreaded the idea of driving to a dealership and playing the car buying game. Larry H. Miller's staff made us feel comfortable with no pressure and no games. We did buy from Larry H. Miller after doing our research and comparing several different models from other dealerships. We felt that we received a reasonable deal and are happy with our purchase.

Anthony Juilianna

Aug 1, 2015

John Huey was our sales person who helped us on our purchase of our new car. He was very helpful and a pleasure to work with. Thank you John Huey and the Larry H Miller Team for making my car buying experience awesome.Anthony and Stephanie Juilianna.

Bruce and Mary Ann Bescript

Jul 31, 2015

Our sales consultant, Gerry Hamilton, was very attentive to what we were looking for in a vehicle and worked at getting us what we needed. He collaborated with Tommy Crawford, the sales manager, who is so knowledgeable and was extremely helpful in helping us choose a terrific Jeep that met most of our wants and definitely met our needs and our budget. Both men did so much to make this purchase understandable, quick and easy. Jose Arizaga, the Finance and Insurance Manager, put us at ease in dealing with the mound of paperwork. His experience and knowledge made this step of the buying process easier to understand. So much is done for the customer to make it a happy vehicle buying experience!! Why would anyone want to go anyplace else but Larry H. Miller? This is our third Jeep purchase and I want to add that the Service Dept. is exceptional... the facility is very neat and clean; service is on-time; and the service techs are considerate with terrific customer service skills!!

Marisa321

Jul 31, 2015

Took my car in around noon on a Monday, explained that we were trying to drive from Arizona to North Carolina by Thursday night. They took the car right away, first said the car would not be ready until noon the next day but later found out the mechanic stayed late Monday working on the car and it was ready at 7am the next day! Really pleased with the customer service, they were great!!

David

Jul 29, 2015

Eric McGraw was my service advisor for my July 3rd visit. I came in for routine oil change and asked Eric to service the air conditioning. The servicing was accomplished within a reasonable time-frame and as I drove off, the A/C was working great. However, later that Friday afternoon the A/C began blowing hot air. Of course by that time your service department was closed and you would be closed on 7/4 as well.I emailed, then called Eric on Monday morning and made arrangements to bring my Jeep back in on Monday afternoon. I must admit that I was a bit unhappy that I had to take time off of work on Monday and drive back to you from my work location on I-10 and Cortaro. However, Eric made a splendid recovery with me, your service tech found the problem rather quickly, and I was on my way after an hour of so.I dont know if the secondary problem should have been caught on my first visit, but I do appreciate Erics graciousness and skill in recovering my confidence in your service department.

gustavo quintanilla

Jul 26, 2015

Great service. I don't have an appointment scheduled but was accommodated immediately upon arrival. Great dealership!!!

Don Lopaze

Jul 22, 2015

Excellent experience! The sale person was excellent and we love this vehicle.

dans ram

Jul 21, 2015

I took My truck in for routine maintenance,and the customer service was excellent!.My service advisor was Eric McGraw and He goes the extra mile for his customers.(A great asset to Larry H Miller).It makes going to a Dealership a positive experience.

Edward and Melissa

Jul 19, 2015

Very impressed with your service department. They always kept us updated on the status of our vehicle. Fixed the faulty part and the fact you provided a courtesy car was incredible. Cannot say enough good things about your service department and a big thank you. Marcus will be the only service rep that I will use. Very professional and took care of our vehicle.

Dan Chaney

Jul 18, 2015

Great maintenance department. John and his crew did good as usual.Thanks Dan

Tino

Jul 12, 2015

Great experience and excellent customer service!!!!

Wallmarks

Jul 10, 2015

We did have some miscommunication. I believe it was partly ours and partly the dealership. It was handled in a exemplary fashion and we would highly recommend Larry H Miller dealership to everyone we know

Aidea4

Jul 10, 2015

This place is a top notch place for sales and service! That's why I always recommend them whenever I get asked about my Jeep and I always go back for sales and service even though we live a long way on the other side of town!

S Lissner

Jul 8, 2015

Excellent service and experience! Eric McGraw was polite, professional, and cordial.

Roberta

Jul 7, 2015

My overall experience in buying my new Jeep Patriot was 10+ from the time I walked through the front doors of the lot to the time I left after completing all my new paper work. Mike Herbst is a great salesman, most approachable, very professional, friendly,and honest. He was very patient with me while I made my selection. Bo Daddy, the Financial person, was very quick to get the paperwork done and thorough in explaining all the materials in detail. He was also very personable, professional, and friendly. I most likely will return to LH Miller Chrysler Jeep Tucson, and I have no hesitation in referring friends, family or business colleagues to Mike. Thank you for the opportunity to purchase this great vehicle and I look forward to working with LH Miller Chrysler Jeep Tucson again in the future.Roberta

Cliff

Jul 6, 2015

As car buying experiences go, this one was painless.

SARA'S JEEP

Jul 6, 2015

When we purchased our 2012 Jeep Patriot, we were highly satisfied with the purchase and the service we received. We sold our 2012 Patriot to our daughter and purchased a new 2014 Jeep Patriot. Our purchase was handled by Sales Rep Ed Barry. Ed did his research to ensure we get what we expected. He made the purchase easy and painless. Our Jeep's service appointments are handled through Service Advisor Marcus and as always, he does a superb job of taking care of our service needs. The product, our 2014 Jeep Patriot, helps make the difference as well. Jeep has manufactured a vehicle that is sound, performs well, and is not expensive. Way to go Jeep, way to Ed, way to go Marcus, way to go Larry H. Miller Chrysler-Jeep of Tucson. Keep up the good work.

Kim

Jul 4, 2015

It was great although I really would have loved my jeep vacuumed!!

jenifer knowlton

Jul 2, 2015

Richard Horace was outstanding! very patient and knowledgable!

Reichey

Jul 2, 2015

We now own a 2015 and a 2014 Jeep Cherokee. Love them!! After driving his my husband now realizes why I wouldn't trade him for his Nissan. Thank you for the great vehicles and exceptional service.

jet driver

Jul 1, 2015

I had a issue with my 2014 Jeep Cherokee Trailhawk. I called early in the morning. I was told to bring it in right away. By the afternoon it was fixed. They did three updates and it now runs very smooth. It was nice having it fixed right the first time and in a timely manor. Robert Mercer kept me updated throughout the day with several emails. Overall it was a very pleasant experience. Everyone I came into contact with in the service department was very curtious and helpful, especially Robert. It's nice working with a dealer that's in the 21st century.

Michael

Jun 29, 2015

Very professional and courteous, was within time frame stated for repairs. Waiting area clean and comfortable.

Clay Deardorff

Jun 28, 2015

Excellent service as always from the service department at Larry H Miller Chrysler Jeep. Ben Kary had me in and out and handled everything with a top level of professionalism.

renee1010

Jun 28, 2015

Robert took ownership of the issue from beginning to end which lasted 7 hrs and completed successfully. I was kept fully informed and treated respectfully the entire time. The shuttle service was much appreciated also.

Bob Watson

Jun 27, 2015

The dealership is clean and friendly. They did all the requested work in the time they estimated and I was happy with the service

CynthiaH.

Jun 25, 2015

We live 65 minutes one-way from Larry Miller Jeep but we're willing to drive that far because the service is excellent!! We've had many problems with Jim Click but now we'll go to Larry Miller. Very professional, large clean waiting area, very knowledgeable and helpful service reps. The follow-up from Robert Mercer was really great!! Before I would have to call J. Click to get an update on my vehicle. No hassles and excellent work on the vehicle. Thank you!!

Cheryl Daniel

Jun 24, 2015

I am waiting for my service rep Robert Mercer to get back with me, I emailed him on Tuesday June 23 regarding some of the charges on my invoice. I asked about $40 customer supply charge, and the amount of actual time that was spent on my vehicle and the amount of the labor. I feel that, this charge was extremely high.

GulliblesTravels

Jun 23, 2015

I got a new job that was far enough away i needed a newer vehicle. This dealership was so accommodating and friendly. When I explained I was looking for a used car with $0 down and low monthly payments due to no credit, knowing I would end up with a POS they showed me all new and helped me get new. It was so easy. As soon as I got comfy at home with my jeep, they let me know they had jacked my cost up $100.00, and that was after I borrowed money I couldn't afford for $1000.00 down. My bad.When I was leaving the dealership the first time i asked if all was well with the banks. They said they had 2 different banks they belonged to. Of course it's okay. They then told me it wasn't okay a week later. After I had taken it home. After the $100.00 hike they wanted to raise it more or come get it. My new jeep went from $351.32 per month to 469.72 per month. And they somehow dropped the insurance coverages promised. Then I had to have a cosigner. The jeep I fell in love with is something I regret. I thought they understood from the beginning I was unable to go the route I was roped into. Now I feel I am hanging by the noose of that rope.

anonymous

Jun 21, 2015

The service personnel were extremely helpful in getting my car towed in to the shop and setting up a rental car for the day. They were very communicative about the cost, their findings and options that were available.

Dan Chaney

Jun 16, 2015

John (service manager) and Eric (service rep) along with the service techs do an outstanding job and are very customer oriented. Have been using their service department since coming to Arizona, not one complaint. Good job guys.Thanks Dan

Dave

Jun 15, 2015

It was the easiest process that I have ever been through purchasing an auto. Chris and Bo were very professional.

James

Jun 15, 2015

Thank you Larry H. Miller and specifically Gerry Hamilton. To summarize my experience, I met with Gerry and while originally looking at another vehicle initially, he went through their assortment of used vehicles and we came across one I was interested in all in the matter of 15 minutes. I was on my way to work and short on time and without any pressure Gerry worked on the deal for me while I was at work. After work that day I went in and finalized the deal and within 2 hours at the dealership I left with the vehicle and outstanding financing options. With his FANTASTIC customer service, low sales pressure, and keeping his commitment I would definitely recommend Larry H. Miller and Gerry Hamilton to anyone. Thank you everyone that made my purchase so easy!

Remy

Jun 14, 2015

Everyone at Larry H. Miller was friendly and professional. The whole process of buying my new jeep was made easy and straight forward. There were no games or gimmicks. The way I did business with this dealership is the way it should be done everywhere. I worked specifically with Rick Garner. He was outstanding. I told him what I was looking for, and he went above and beyond to ensure that I got the car that I wanted at a great price. The management staff and other salesmen also provided great customer service and were very professional. I drove from Texas to buy my new car and I'd certainly do it again!

Tom

Jun 12, 2015

As usual, no problems, service & personnel were Outstanding

WoundedVet

Jun 12, 2015

I purchased my 2013 Jeep Wrangler Sport from Tucson Jeep. This dealership was bought out by Larry H. Miller. I have worked exclusively with Ben Kary, Service Advisor and his work his been exemplary. When ever I need service, I call Ben and he finds a time that is compatible with my needs and is flexible if I have a sudden change of plans.The work is always done well and have had zero problems with any of the work done here.Ben knows his products and advises me on the best ways to maintain my Jeep so I will have trouble free ownership.

Dan

Jun 11, 2015

Richard was a great salesman. Thanks for the great service.

no name

Jun 10, 2015

I am still in the process of my transaction at this time, however, the service and I have received so far is second to none.

C. Remsnyder

Jun 6, 2015

They were fast, friendly, and the cost was reasonable.

Dale Secord

Jun 2, 2015

Thanks for the quick & early appointment. We appreciate the follow up phone call and the email regarding the repair status. The VIP web site about the vehicle is COOL. Thanks go to. Ben Kary, service representative, and John Brown , manager. Ps John good luck on your Bike Ride. Keep the rubber side down.

Larry Miller Jeep

Jun 2, 2015

Bought a 2015 Jeep Rubicon. The Salesperson and the rest of the Team were patient with me and worked through many pricing options before I made my decision.

Jerry R Johnson

May 29, 2015

There is no doubt in my mind that I'm probably one of the pickiest customers you have. I own a 1999 Plymouth Prowler and it's my pride and joy. No one drives it but me and I'm very very particular who I let work on it. There hasn't been anyone allowed to touch it except for the guys at Larry H. Miller Chrysler on 22nd street. They have always met my expectations when it comes to service, care for my prowler and courtesy from the employees. Like it or not you folks have a life long customer. Thank you for everything. Jerry

hohendorf heinz

May 28, 2015

Replacement of the timing belt was done on time, and below the original estimate.Very satisfied with the total approach to the recommended services and priorities.Thanks, Heinz Hohendorf

ajtucker

May 26, 2015

Called on Saturday morning for availability, was told no problem! In and out of there in no time! Best place in town for an oil change!!!

sandra gastelum

May 24, 2015

I had a great experience and god a really good deal

Chris Edwards

May 21, 2015

I brought my car in for a battery light that came on. they had my car in the back checking out the problem. found out it was my alternator and had me back on the road within a couple of hours. great experience.

Travis Bowen

May 21, 2015

Very good service and they even washed my truck...

Bijoux

May 14, 2015

This was the BEST experience buying a vehicle that I have EVER had!!!

Ms Montana

May 11, 2015

Great overall service I received. I like the place it was nice and clean, they provided water, TV, a place to rest and wait.Sales person was very friendly, spoken to be understood, had lots of information on cars, dealer and on anything we would talk about. I enjoyed the time with the sale person I also enjoyed the General manager he was very friendly and helpful.

Robert Benson

May 8, 2015

Rick Gardner was very knowledgeable about the jeep. Enjoyed working with him.Robert w Benson

Mickael Heimbuch

May 4, 2015

This was an overall very good experience. Parts were not available for one of two recall no-tices.

Ken Schanke

May 3, 2015

What can you say about an oil change. Service was timely, took about half an hour. Greeter was prompt. Waiting area was comfortable.

Sandi T

May 3, 2015

Great Job! Service Representative very professional and knowledgeable. He provided a detailed explanation of the needed repairs.

fcklink

May 1, 2015

I was there to have my jeep for a oil change and lube service. The service attendant said he would have me out of there in less than an hour---I was out in 45 minutes. Thanks for meeting the service time.

Hectorho

Apr 29, 2015

The entire facility showed me number one customer care. I definitely recommend Larry H. Miller Chrysler Jeep Tucson at 7800 east 22nd street. Me and my family left the dealership with a good price deal and the car we wanted.

bob stofft

Apr 27, 2015

Made appointment, in one day, for 50,000 mile service to my Chrysler Town & Country Van. Received an early show up time at my request, and reviewed with my Service Advisor, Marcus Reif,what I expected, and my time frame. He made good suggestions, and offered cost estimates for the work required. He was able to schedule and complete the work in time for me to make my other commitments for later on that day. Both John Brown, Service Department Manager , and Marcus Reif went out of their way to provide me with an efficient and effective technical job, and my visit there was highlighted by their obvious concern for my having a pleasant and favorable interaction at their Dealership. As a consumer with choices, I am pleased to have been treated so well.

Barry

Apr 25, 2015

Always good service. John the service manager used to be my service tech, and he still always stops to say hello when I am there. Ben has taken care of me lately and has always worked to make my service stops as painless as possible. My 2003 Dodge Ram 1500 still gets comments from other people as being like new!

Rebecca Beadling

Apr 25, 2015

The service I received at Larry H. Miller Chrysler Jeep in Tucson was exceptional! I had visited a few other car dealers in the area, but none even compared to Larry H. Miller Chrysler Jeep. I felt very well informed the entire time and at no point did I feel pressured into buying anything. The staff did a great job of making everything work for me and their main interest was what I wanted. I love my new 2015 Jeep Patriot and will definitely recommend this dealership to others.

george Sanford

Apr 21, 2015

service writer was a very polite and did a good job of helping me thanks

Happy

Apr 20, 2015

Took my 2008 Grand Cherokee to Service Department for noise in rear power train. Service Rep, Eric McGraw soon informed me that the ring and pinion were bad. Because this failure is rare the parts for this repair are not readily available. The dealership did an outstanding job of locating the necessary parts and got my Jeep running again. Had I not kept my Chrysler Lifetime Limited PowerTrain warranty in force, this would have cost me in excess of $2000.00. Take care of your maintenance items. It pays off!!!

AB

Apr 17, 2015

Got an oil change and alignment. Seems like they did a good job.

Vernie Rathbun

Apr 17, 2015

Your Service Department is an outstanding department, your service reps are very good at their jobs and very concerned about their customers.

Gary Averett

Apr 15, 2015

Service Department did a great job of getting me in promptly, keeping me apprised of the status of the repair work/warranty work and got the work done much earlier than they initially predicted. The only issue I have is that when I tried to start the vehicle the next day, it would not show any power in the battery. I initially thought perhaps an interior light had been on but that was not the case. I had to have the car "jumped" and it worked fine (with a couple of alarm "beeps" when on the road) and I had to jump it again after stopping and shutting down the engine. What I finally determined was that the negative terminal connection to the battery was loose. I had to bend the double hook for the cinching part of the terminal connector to get it to tighten up the connection. All is good now. I think the terminal connector design is very poor. The tightening device on the connector does not work well.

Wolfgang

Apr 14, 2015

The origin of a strange engine sound was quickly identified and removed the same afternoon.The final price was exactly the amount of the estimate. I was treated very friendly.

anonymus

Apr 13, 2015

I can not believe how angry this dealership made me and my family. I went in with my grand daughter because a remote control for the car had broke and I of course wanted a new remote. I went into the dealership and they started a argument with me and would not give me a new remote. I have noticed that after they make a sale they forget about costumer service right away. They take advantage of poor and innocent customers. Please save an argument and do not buy here.

Barb

Apr 8, 2015

My husband and I are very satisfied with this dealership. We traveled quite a distance to visit them and believe it was worth the trip. The employees are friendly, courteous and knowledgeable. We have purchased two vehicles from Larry H Miller in the past 3 years. Checkout their inventory on line and then meet with a sales representative in person. You will be pleased.

Roger

Apr 2, 2015

A Great service department, I was in for my 1st Oil Change on a 2015 Jeep Cherokee Latitude, the service department was very courteous and friendly, me vehicle was serviced then washed, and I was ready to go ... Excellent customer service and I'd recommend them!

Sally

Apr 1, 2015

Service advisor Eric was great! Kept me informed every step of the way.

Devin

Mar 27, 2015

I talked to a representative about three to four weeks ago who said he would call me back shortly after going to check on the availability of a vehicle- he didn't call me back until a few days ago. Slow response

Ray A

Mar 27, 2015

Great service as always. Wait time was very short and Robert was very helpful.

Larry Schirmer

Mar 25, 2015

A very comfortable place to shop. The entire staff was very pleasant, efficient and knowledgeable regarding their vehicles. I was treated as though I was their one and only customer. I will definitely shop there again and will refer my friends to them.

Bob

Mar 21, 2015

This location has serviced my car since I bought it in 2005.I've always appreciated the friendly service advisors, the nice waiting room, and the excellent coffee!

Joe

Mar 20, 2015

Do not buy a car from this dealer they don't keep there word will make promises they wont keep doesnt matter who you talk to you will get the same response Harry Easby told me he would take pictures of a car i was interested in but because i wasnt there in person and was out of state he put me on the back burner and when i contacted he back when he didnt email me like he said he would i contacted him then he used the excuse that the car was sent to auction and he is sorry not that he was concerned about my feelings because i had to contact him and ask him where was the pictures. I called in and told the receptionist that I wanted the used car manager to call me or email me and they still have yet to contact me to this day and that was 3 days ago

Colleen

Mar 19, 2015

Great experience! Staff was professional and friendly. Buying process was easy with no hidden cost.

shay5609

Mar 19, 2015

Do not buy a car from this dealer they don't keep there word will make promises they wont keep doesnt matter who you talk to you will get the same response Harry Easby told me he would take pictures of a car i was interested in but because i wasnt there in person and was out of state he put me on the back burner and when i contacted he back when he didnt email me like he said he would i contacted him then he used the excuse that the car was sent to auction and he is sorry not that he was concerned about my feelings because i had to contact him and ask him where was the pictures. I called in and told the receptionist that I wanted the used car manager to call me or email me and they still have yet to contact me to this day and that was 3 days ago

Melanie

Mar 17, 2015

Had a great experience buying my first new car. Everyone was very nice and took their time showing me multiple cars. Looking forward to a long standing relationship with my new Jeep Cherokee.

Sarah

Mar 16, 2015

Excellent service. Facility was very clean, comfortable, and relaxing.

Jan Pelton

Mar 12, 2015

As a walk in customer from out of town, we were served quickly and with the utmost curtesy. The service men we dealt with were both friendly and helpful and even though, after the diagnosis, we declined to have the servicing of our vehicle completed there, we were not hounded to have the work done. Over all we were very pleased with our treatment by this dealership. They even had a courtesy shuttle take us to the golf course where we had prepaid tee times so that we would not lose our money.

Ricky Blicharski

Mar 8, 2015

Found their website very informatiive and found what I was searching for. Jeep was reasonably priced and the buying process was smooth. Jose in Finance was awesome in getting a low rate loan and protection package to be worry free while I pay off the Jeep. The whole team was friendly and I would recommend this dealership to anyone.

SueR

Mar 7, 2015

My ancient Jeep was recalled for a trailer hitch/fire hazard issue. Having been to Jim Click previously, I preferred to try a new dealership for factory service. Marcus Reif was a pleasure - professional and friendly. They did exactly as they said they would in a very timely fashion. I would recommend Larry Miller Chrysler Jeep Service without reservation.

Sharon Stricker

Mar 4, 2015

I worked with Marcus Reif this visit. I was very pleased with my service and intend on working with Marcus for every future visit. I loved Dave Matthews and haven't found anyone yet with the same honesty and integrity, but I feel Marcus may be that guy. Thanks, Marcus!

Budd E. Malchus

Feb 28, 2015

Very happy with the way we were treated!! No run around, all the representatives of Larry Miller were pleasant and made us feel welcome and appreciated our business..

Ray G

Feb 27, 2015

Excellent service experience. Did what they said they would do and completed in a timely manner. Waiting lounge is comfortable and well equipped, which makes the wait time seem shorter.

Joseph Chavez

Feb 26, 2015

Great positive service! Will continue to use this dealership in the future!

chris edwards

Feb 24, 2015

When I arrived I was greeted immediately and my car was on its way to getting fixed:) Awesome!!

Carol Perry

Feb 21, 2015

Always treated with the utmost respect ---everything explained --what was done & what might need to be done later

Laurie L

Feb 19, 2015

It always seems to be an ordeal when shopping for a new vehicle. Our recent experience with Larry H Miller Chrysler Jeep was the opposite. Our experience was above and beyond out expectations. We've been wanting a Jeep for a long time but didn't know much about them. Our sales associate was very nice and easy to talk to. He had just been working at the dealership for a month but was able to answer every question we posed. He did not rush us with anything, the visit was a leisurely/casual experience. Once we sat down to talk about numbers and paperwork that was also a smooth process. Every one worked together to bring our transaction to a close. They made sure we had everything we needed and fully disclosed all pertinent information concerning our loan paperwork. I would go back to Larry H Miller in a heartbeat and highly recommend them to anyone looking for a new or used Jeep.

CherryJeep

Feb 19, 2015

I received excellent service from this dealership after being treated very poorly from the last dealership ( Jim Click Jeep Service at Auto Mall). Eric McGraw was very friendly & worked with me on the time I could get my Jeep in for service. My Jeep had been in for service at the other dealership( Jim Click) for 3 times on the same problem. The last time Click had it for over a week to fix the problem in the door. When I got it back I had it for two days, I tried to open door from the inside & it was broke. Now this is a place I will never go back to....Jim Click Auto Mall. I could say more about this place but I want to write about the service at Larry Miller.I first called on the phone to discuss my problem & schedule a appointment. I was treated very politely as she listened to my problem. She set me up with a service appointment with Eric McGraw. When I took my Jeep in Eric was aware of who I was & handled the situation with professionalism. Eric updated me as the work was done. A part had to be ordered for the door, but in the meantime the mechanic fixed it temporary so I could open the door. The part arrived about a week later, sooner than expected. I made another appointment, which they worked very well with me cause of my work schedule. The door was fixed in a very timely manner while I waited. ( The waiting room is so much nicer than the claustrophobic room at Jim Click Auto Mall)They made this a pleasant experience & I feel they have knowledge of service in all aspects.I will recommend to anyone to have service done here. Thank you Eric!Thank you Service Team!

Karen

Feb 17, 2015

The staff in the service department were courteous and friendly. My car was ready before they said it would be which was great because I was driving to El Paso that evening. I am in the process of moving to the Phoenix area, but will be in Tuscan on weekends. If your service department is open on Saturdays I will definitely be using your dealership.

Dan Fisher

Feb 8, 2015

Eric is very professional and easy to deal with.The dealership appears well kept and friendly.

Luis Ruiz

Feb 8, 2015

helpful, got everything done in 30 min plus satisfied and offer me water or coffee, plus they washed it. i was satisfied i think his name was marcus or marcos,

Dean Miller

Feb 7, 2015

Marcus Reif, my service advisor, always does a thorough job and ensures my complete satisfaction. He has been my service advisor since my first Jeep. I always request Marcus, because I know what to expect from him.

Kathleen Barlow

Feb 6, 2015

First time with my 2013 Jeep Grand Cherokee a Limited. I was worked in due to leaving town. Marcus was helpful, friendly and professional. Booked my recall and 30,000 mile check here vs the dealer I bought from due to this.

Kenneth Hoeck

Feb 1, 2015

Everyone was very helpful and polite. Service was very fast

Michael Kimble

Feb 1, 2015

Marcus was awesome to work with and took care of my repair obove and beyond what I was expecting.

Judith McLeron

Jan 29, 2015

Oil change swift and clean. Cleaned external of car. Showed areas that needed repaired.

Anita B

Jan 26, 2015

Excellent service received. Car back when promised. Took advantage of timely and efficient shuttle service.

Chris Edwards

Jan 24, 2015

Excellent every time I take my car in for service. Quick and professional.

Denis Jackson

Jan 18, 2015

Very satisfied with the experience.The sales staff were easy to work with at the dealership.

Dora Fox

Jan 18, 2015

I was very happy with the service. Rep was outstanding.

Travis Bowen

Jan 18, 2015

Very good service. Marcus Reif took good care of me.

Casey worthington

Jan 3, 2015

It was a very pleasant experience. Real people. Will defiantly send business your way!

rhsayre

Jan 1, 2015

Erik McGraw took good care of me and your service staff took good care of my Jeep. It actually cost $100 less than his estimate.Many thanks,Rob Sayre

astrogeorge

Dec 19, 2014

I took our 2014 Jeep Grand Cherokee into Larry Miller Jeep in Tucson to have a recall repair completed. I was told it would take about an hour when I scheduled the service. The recall notice stated 30 minutes. When I got there the service rep said 2 hours. I objected. They got it done in just over an hour. I was able to talk to the technician working on my car and he took the time to explain what he had done to correct the cause of the recall (new computer software). Nice guy and it was interesting to see what he had done. Also talked to Ray in Parts. He has got to be one of the most knowledgeable service people I have interacted with at a Jeep dealer (Mt. Vernon, WA, LaGrand, OR, Scottsdale, AZ). So it was a positive experience. I will return for more service when it is needed.

Robert Kosowski

Dec 19, 2014

Very satisfied with the service and service advisor.

Andrew Kirkland

Dec 14, 2014

your team has always been on the spot and helped me out the second I show up can't ask for better than that .thank you and Merry Christmas to all at LMH. Andy Kirkland.

Jerry R Johnson

Dec 14, 2014

After recently purchasing my dream car, a 1999 Plymouth Prowler, I stopped by Larry h. Miller's dealership to have them look at my new purchase and give me their opinion on what I needed to do to put a 15 year old car with only 7000 miles on it back into top running condition. I ended up getting a radiator flush, oil change, and a couple simple adjustments. Everyone I delt with was very courteous and helpful. I plan on returning in a couple weeks and have them finish all the things they suggested I should take care of. I look forward to a long and lasting relationship with this dealership.

Kathryn L Young

Dec 13, 2014

The only thing that was wrong is they did not reset my gauges for life of oil.

wleach

Dec 8, 2014

I bought a like-new used Jeep at another dealership. When I got it home I wanted to install wheel locks, but couldn't budge the lug nuts. Someone at sometime had used a big air gun on the lug nuts and over-torqued them. I took the Jeep to the Larry Miller Jeep service center to have the lug nuts properly torqued. (I had this happen with another vehicle in the past and the lug bolts broke off and had to be replaced. Eric, the Service Director, promptly had one of the mechanics loosen every lug nut on the Jeep and apply the proper torque and he did not charge me for that service.Where else would you get that kind of service.? I highly recommend Larry H. Miller Chrysler/Jeepto anyone.

patricia resendez

Dec 5, 2014

ben kary is an excellent representative of jeep tucson.....he honored my expired pre-purchased service package (expired in september, redeemed in november) & had reasonable recommendations to add to my jeep service that day....he would not try to sell me something i did not need & this is why i will continue to return to larry miller jeep to service my vehicle (which i purchased there 10 years ago)....b/c they have continued to earn my trust over these last 10 years with consistent excellence in service.... thank you! this means a lot to me....

A. Wells

Dec 4, 2014

We had a great experience buying our new car here!

Still looking

Dec 3, 2014

Nothing went smoothly-taking a test drive, getting the vehicle to my mechanic for an inspection, negotiating a price. They pulled out all the tricks of the trade when I got back from my inspection and wanted to make an offer. It's too bad-I really wanted to buy.

Roberto Gutierrez jr

Nov 25, 2014

Excellent, timely service. Marcus Reif is a valuable employee of your dealership.

Brendan Frett

Nov 18, 2014

Quick fix and my car is wrorking like new. Very polite and curtious. Would recommend!

Jose

Nov 16, 2014

Stopped by to ask some questions told them I was not planning to buy yet, was never pressured. Kevin answered all my questions and offered me a good deal. I returned the following day with my wife. She had quite a few questions and we walked out with a new car.

Kenneth Hoeck

Nov 13, 2014

Best car buying experience I have ever had thanks to Tom Dolan my salesman.

Mike

Nov 9, 2014

Fast, efficient and reasonably priced. Nice facilities to wait.

Ckropp

Nov 7, 2014

My scheduled service appointment went like clockwork and was completed well within the estimated time. As usual my service rep, Marcus, was polite, friendly and answered all my questions to my satisfaction. Thank you Marcus and the whole service team for another positive experience.CKropp

Lee

Oct 29, 2014

Friendly and helpful staff. Spent 45 minutes just washing the dead bugs off my Jeep after a long road trip. The play area kept my 3 year old occupied during the wait while I drank complimentary bottled water and coffee and used the free wifi. I don't know about the buying experience here because I bought my 'hard to find' Jeep in Nebraska.

tim gv

Oct 28, 2014

This is the worst service department I have ever dealt with. I have bought over 25 new cars over the past 30 years and never had service like this. I went to the dealership to schedule an appointment. I told them the issues with the Jeep Grand Cherokee of weld slag on the door under the paint, the cell phone will not sync (even though it is on the approved list), spot on the dashboard, GPS not working correctly and an error the dealer in California made that he was willing to pay for and asked that I have the dealership where I was going to call them and they would give them an credit card number to bill with. I showed up on time and left the car for 6 hours. When I came back they said I would have to go to an auto body shop since they did not have one then they would have to contact Jeep to have it approved. By this time the body shop was closed so that lent I would have to come back from Green Valley at least two more times. Why should I have to run around town to get an estimate when it was a Jeep poor quality problem.I was then told that Jeep would not cover the dash, my wife, son and I all saw the dash problem when we bought the car and was told that it would be fixed under warranty.The cell issue was not fixed and the GPS still does not work correctly. After four weeks of a problem I do not see why Jeep would not come up with a fix.The service manager said he did not want to call the other dealership and get in the middle of us. It was two weeks after I talked to the service manager the first time and he said he was going to personally take care of the problems when I went back in to find out nothing was done. After over four weeks of trying to get service I was very upset and all the service manager had to say was if I didn't like their service I should go somewhere else. If a customer is upset because of quality of service that is a simple fix GIVE THE CUSTOMER WHAT THEY PAID FOR.I would never of bought the Jeep if I would of known service was going to be this bad.

Mike

Oct 27, 2014

I had a great experience buying a new car at Larry H. miller. Gerry Hamilton was my salesman and he was very professional in answering all of my questions. I would definitely recommend this dealership to my friends and co workers.

Albert and Becky Seng

Oct 23, 2014

Completely and totally satisfied! Very very happy with the buying process , our salesman and finance process, and in love with our Jeep Patriot!

Laddie Nichols

Oct 20, 2014

Everyone was efficient, no one pressured us. We were extremely happy with the experience.

Janie Feist

Oct 19, 2014

Marcus Riehl always does such a good job....as do your mechanics! Thank you

Monte Hillman

Oct 17, 2014

I've just purchased my jeep 3 weeks ago. I've had one minor problem that was fixed immediately. So far my experience has been very good.

Russell Williams

Oct 11, 2014

Online review of my vehicle was accurate,the price was right after negotiating a suitable purchase,the staff was very helpful every step of the sale,I will recommend Larry H. Miller to all friends and neighbors.

Marshall Kidder

Oct 10, 2014

Awesome service, friendly efficient staff, perfect repair. Thank you !

RayG

Oct 10, 2014

Buying process made easy. Good selection of vehicles. Not the closest jeep dealership to my home, but I felt the additional distance traveled was worth it. Friendly professional staff and eager to make a fair deal.

shawn

Sep 27, 2014

purchased online and would recommend Larry H Miller when purchasing a new car..great service everything was as promised...I love the Jeep its exactly what I was looking for. Thank you

Lisa Dawson

Sep 19, 2014

Love the changes in your customer service much better than Steve Christy could offer. Please keep up the good work.

Dale L. Pace

Sep 16, 2014

Not told to drive the vehicle to reset the computer prior to emissions testing that failed of course. Oil pressure gauge problem was addressed with service Rep. and written up on work order and was not fixed on first visit. Second visit reset computer and eventually changed the Oil Pressure Sending Unit. Drove Vehicle over weekend as advised And passed emissions testing on Monday afternoon. PCM not in stock and was ordered in.

David Ghost

Sep 15, 2014

I will definitely recommend this dealership to friends and family.

Mark Ballinger

Sep 14, 2014

I've bring all four of my vehicles here for repairs. I've never felt pressured to do anything that was not required. The repairs are done well and good records are kept of past maintenance. Thanks John Brown and Eric McGraw for taking good care of our family vehicles.

Gail Craft

Sep 12, 2014

I am always treated with respect and professional attitude. Every question asked is answered in clear and precise terms. Every interaction with all employees is exemplary. I have, and, will continue to recommend Larry Miller Chrysler.

mike niggl

Sep 12, 2014

All involved were very professional. I feel like I have a great car that will last many years.

Barry W Arcala

Sep 4, 2014

I was there for installation of a recall repair part. I was able to wait in the lobby for the repair.I have received another recall "important safety recall" notice "Sun Visor Wiring: P36/NHTSA 14V-391". The service rep. indicated that the dealership did not know of this recall, and that I should wait until after the Sept. 15, 2014 contact date to call about scheduling a recall service repair appointment. Please notify me when you have notification of this recall, the instructions and parts needed to may the repairs. I would like to have safety recall repaired as soon as possible.

Jerry

Sep 2, 2014

Went there to have our oil changed, When we bought the car we also got the server plan on it as well. When we got there we were greeted and everything was explained to us. Told us it would take about an hour and a half. 55 minutes later they were done and we were on our way. I would rather them over estimate and over deliver then them tell me it will be an hour and then us be there much longer then that. No complaints at all. I would go there even with out our service agreement.

Johnny Hulog

Sep 1, 2014

Excellent customer service. I will definitely recommend your to our friends

nestorkiara

Aug 30, 2014

Every time I had been for service it been good and if something its not right they will do what ever needs to fix it. Thanks

Rick P.

Aug 28, 2014

They were quick while I waited in a clean waiting area enjoying the TV and coffee. Although they could have dried the car better and not went through my glove box looking for the Owner's Manuel. They left it a mess! Should they even be in your personal space? I keep a loaded 45 in mine, just sayin. I was just surprised when I opened my glove box and saw the book on top instead of my self defense weapon, not the thing you want to have and look for when it's needed.

D. Clark

Aug 27, 2014

Everyone at the dealership was great, from the minute we walked in right till walking out the door. Our vehicle purchase easy and comfortable. Each visit we made, I felt like I was important to them. Would absolutely recommend LHM to anyone looking to purchase a vehicle. Rick and Gary, both went above and beyond to see things went smooth for us and got what I wanted!

Karen

Aug 25, 2014

Happy with my repair.

Bob

Aug 24, 2014

I have brought my Dodge Charger here for service ever since it was new. Now with 166,000 miles, it still runs and looks great, in tribute to the fine service and repair I have always gotten from Larry H. Miller Chrysler Jeep.

Cassie

Aug 24, 2014

Very quick, efficient, courteous service

Drea RM

Aug 18, 2014

Larry H Miller's service department is great! They were able to see me the same day and it was a huge help that they had the exact tire I needed (no one else in Tucson carried it). Always friendly and only offered a value added service that will save me money in the long run. I won't take my car anywhere else!

Albert Buys

Aug 13, 2014

Service was excellent

Roland Knott

Aug 12, 2014

Everything went well. It took a little longer than planned, but that was due to it being a Saturday. Overall service was great though.

Bgirl59

Aug 11, 2014

Last Monday morning,when I left my apartment to go to work, and tried to start my Jeep it wouldn't turn over! The dash lit up like a Christmas Tree, but it would not start. I called AAA - hoping it was something simple, but after the mechanic checked a few things, he was unable to diagnose the problem.We towed my Jeep to LHM, and without an appointment, they checked it out and I had my diagnosis in 30- 40 minutes. We talked about options, a part was ordered, and I had my Jeep back on the road that afternoon.LHM is keeping the quality that the previous owners established and even going above and beyond, in my opinion. I would recommend LHM to anyone who drives a vehicle year round in Tucson. Desert driving is rough on most vehicles and having excellent, reliable service available all day even Saturdays is important- LHM will keep you on the road.

Carole Powers

Aug 3, 2014

As always I was treated courteously. Doug, my service representative was on time when I arrived. The car service personnel did a great job and to my surprise washed the outside of my car. I have been coming to have my car serviced since 2004 and have never been disappointed. Thanks,Carole Powers

NLM

Aug 3, 2014

Since it took a week to finally "pinpoint" the origin of my overheating problem, I felt a complimentary rental would have been appropriate. The best I could do was $35 per day. The total cost of the repair was well over $1,000.00. It involved a new radiator cap, new fan system, having the cylinder head re-shaped, and a new radiator. I did appreciate having a shuttle to take me home when I dropped the car off and then when it was finished, the shuttle took me back to the service department.

Michael J. Leibold

Jul 29, 2014

Jeremy Gatts was very responsive to my needs when I reached out via the Internet on a Chrysler 300 and Don Nilles was a pleasure to work with once I arrived on the lot to purchase the car.Excellent purchase process and pricing on the vehicle.

Richard Hanson

Jul 26, 2014

Everything went just fine. I'm satisfied.

Jeff Kantor

Jul 25, 2014

Marcus was very thorough and made sure I got the service I needed at a fair price.

BB

Jul 24, 2014

I have to say that I, like many people, dread the car buying experience. My attitude has changed since my recent purchase from Larry Miller Chrysler Jeep In Tucson. Everyone I dealt with was friendly, real, overly accommodating and just plain nice!!!! Great dealer and great experience. Will refer anyone to go check them out!!

Glen R Thomas

Jul 24, 2014

I have been coming back for several years. That should tell you something Keep up the good work

Barry Burdett

Jul 22, 2014

Great customer service. Excellent service repel Thank you.

mewise1

Jul 21, 2014

I drove my 2005 Dodge Magnum R/T AWD in for a check engine light and the LHM team got me right in and found out the failed part was covered by warranty since it had been worked on about 8 months earlier. They put a rush order on getting the repair part transferred from a sister dealership and had me out of there by the end of the day. They were very nice and answered all my questions. They handled filing all the warranty paperwork for me.

Lane

Jul 19, 2014

Good service. Friendly atmosphere. Pleasant staff.

W.T.

Jul 15, 2014

My engine check light came on (less than 1200 miles) and I became very concerned. I called Larry H. Miller Jeep Service Dept. and they said I could bring it by and they would take a look at it. I brought it by late in the afternoon and they checked the code. They said that they would need to replace a defective part and it would take a few hours. I arranged to bring it in first thing the next morning.I received a call at work that it was ready to go at around 1:30 p.m. When I got there after work it was washed and ready to go. Great service for a vehicle that was not purchased here.They do need to have the local phone book printers update their advertisement !!!

sherry1625

Jul 12, 2014

I am extremely pleased with my recent purchase. My sales person, Chris, was very knowledgeable about the specific vehicle I purchased and he was also very attentive to meeting my needs. He also, introduced me to the managers, service and parts departments. I would recommend everyone to him and this dealership.

German

Jul 10, 2014

Great salesman! Cars and facilities were clean!

John Wilburn

Jul 10, 2014

Wished the dealership was on the other side of town.

Angela Lingenfelter

Jul 7, 2014

Everyone in the service department is knowledgeable, courteous, and willing to assist with needs for my vehicle. Love bringing my Jeep Patriot knowing it is well taken care of.

Hank & Marge Wilde

Jul 7, 2014

Originally, we fell in love with a dark blue Jeep Patriot--with a stick shift and a five speed. Almost took us back to the early days when we were stick shift and drag race compatible!After three days, we decided that an automatic with power windows and mirrors was really more to our liking! When we walked into the dealership, I was expecting a really hard time from our salesman Mike Harbst. It NEVER happened! He could not have been any nicer. As a matter of fact. everyone we dealt with that day went out of their way to be very courteous,helpful and reassuring that we were not the first ones to change our milnds about a vehicle..We will always feel comfortable recommending Mike Herbst and Larry H. Miller Chrysler Jeep.If anyone is interested, we love our Patariot!!1

Ken

Jul 6, 2014

Very customer friendly.

George

Jul 5, 2014

Performed everything as requested and were completed sooner than told. Everyone was very accommodating and professional. It was the start of my vacation and I wanted an oil change done. Service rep made sure the information was passed on and made the whole process quicker and I was very appreciative to have my direction followed and allowing me to leave quicker than normal.

Harold W. Diers

Jul 2, 2014

It's all good! I am enjoying the new Jeep.

NLM

Jun 30, 2014

Greeted right away. They listened to what my problem was and offered me a rental car at special rate. Very polite!!!

J and J..

Jun 29, 2014

I went in to buy a vehicle and decided not to spend the money. Jeff treated me just as good when he thought I was buying as when I decided not to buy. I actually felt like he had my best interest at heart and was willing to wait until I was ready. I will definitely buy a jeep from them some day.

Mary

Jun 29, 2014

I have relocated back to Tucson and needed servicing on my Jeep. I was pleasantly surprised on how wonderful my experience was. I highly recommend this dealership!

Barry Stewart

Jun 26, 2014

I Was very satisfied with the service.

Travis Ross

Jun 24, 2014

Exceptional in all aspects of detail

Patti Washington

Jun 22, 2014

Mike was very professional. I would definitely purchase another vehicle from him as well as recommend him to others

Louis Pinsonneault

Jun 20, 2014

My first experience with a maintenance request, customer service and buying accesseries was very satisfying. I look forward to working with you in the future.

JT

Jun 17, 2014

good service, prompt, agreeable employees

Charlie Tucker

Jun 16, 2014

Very courteous, prompt service.

Mike Radice

Jun 15, 2014

I had a great car buying experience with this dealer. The salesperson and finance manager are top notch.

ok

Jun 15, 2014

we are very happy with our new jeep, the service we received was outstanding, everyone was kind and helpful, I will recommend a jeep from Larry H. Miller to everyone.

zmsf01

Jun 14, 2014

I scheduled an appointment online to which I got a response and an appointment in two weeks. In the online appointment, I explained what I'd like to have done, including my 5 year inspection for lifetime warranty. I even offered to leave it for a few days. I assumed someone read these. I assumed wrong. I dropped the vehicle of to the individual from whom I received the confirmation email for service (i realize it was an automated response, but I assumed they, at least, read the information provided. And it had Marcus' name, not a generic service account). I had to explain again everything I wanted. I asked for a recall issue to be addressed specifically, in addition to some other work. I found it curious I had to explain this all again, but assumed he was just making sure I didn't have other things to look at. I was told I would have it by 2:00. i said fine, but mentioned they could have it, if needed for a few days. He said he didn't think that was necessary. I waited for a two hours, with a family member who also had an appointment. We had to approach Marcus to find out their car wouldn't be ready and mine would still be ready at 2:00. They did find out a TSB on the transmission that the folks didn't find the last time. So, that was good news. Marcus should have approached as soon as he knew things had changed for the person I was with. So, we took the shuttle home. I got a call at 1:15 to come by. I was then told that one of the main reasons I had my vehicle in wasn't truly on recall. I was told that I only wanted recall work done and that I had only "mentioned" the issue. Wrong. That was the primary reason the vehicle was brought in. If it wasn't under recall, he should have told me immediately, not 5 hours later. In fact, it was documented in a service appointment request that they didn't read. If it's an issue and not a recall, I'll take it up with Chrysler. To find this out hours later is unacceptable. And, they hadn't even started on the transmission issue that they said was warranty and the part was in stock. Marcus told me he had the part and would have it ready. It wasn't until I got there at 1:30 that he told me it wouldn't be until Monday. Yet, they hadn't even started the repair. Something is not right. No follow-up. He then admitted that they "don't get the emails" that are sent for service appointments online. Then why is that an option? I asked to speak to his supervisor, John. Marcus said he would get him. I waited 15 minutes outside and he never showed. I watched through the window as John approached Marcus minutes after I made the request (although, at the time I didn't know who he was). He never came outside. I walked in and put my number on the desk and asked Marcus to have John call me. He said, "this is him here, he'll be with you shortly". Absolutely a stone wall tactic. If these guys had been upfront and provided information this could have been a positive experience. Instead, they were only interested in getting the vehicle in the shop. Poor communication. I had to spend an entire day (8:00-3:00) there for work that wasn't done....or even started...other than an inspection and a bracket replacement. I'm heading to BBB, as it's been hours and I still haven't received a call from John. I'm beginning to think I won't. Hopefully, this is a one-off experience. I have a feeling it isn't. Guys, going forward, how about reading your emails and providing feedback to your customers immediately. Don't wait for them to contact you. I expected more. I'll have the warranty work performed at a competitor and I will write a letter to Chrysler and file a complaint with the BBB.***Update: 4:40. After filing this review and making the general manager aware of this issue, I got a call from John. Hardly customer service. You have to force their hand to get a response or information. But, full disclosure, they called and I told them I'd wait to hear from someone higher. I tried twice to talk to John and was ignored. I think I'll wait to see what his supervisor says.***

Arnie Steffensen

Jun 13, 2014

Always great service from Ben my service advisor. Just wish the dealership was closer to where I live.

Alan

Jun 12, 2014

I am very happy we chose Larry Miller. Sales dude Jeremy is knowledgeable on the Jeeps and very helpful. I recommend them without hesitation.

Albert Buys

Jun 12, 2014

Had an oil change and car wash. Great!

Dean & Sara Miller

Jun 12, 2014

Sales Associate Ed Barry went above and beyond to ensure an outstanding experience in the purchase of our new 2014 Jeep Patriot. He researched the inventory to find exactly what we were looking for, obtained the proof of being in the military to ensure a military discount, and he came back to us with a price & monthly payment we can be comfortable with. I was impressed with Ed's knowledge of the Jeep Patriot, a vehicle that impressed me while driving a 2012 Patriot. To describe in a word the work and professionalism conducted by Ed- OUTSTANDING! Keep it up.

kathy merrill

Jun 12, 2014

Be is a great service advisor!

Ray Alston

Jun 12, 2014

Great service and staff, will recommend to a friend or co-worker.

Roberta Andersen

Jun 12, 2014

Very good service! Marcus is very helpful!

Xxchargerxx

May 14, 2014

We bought a new jeep cherokee recently and have issues ever since. The dealership said that they couldn't do anything and that it's just the way the car drives. We contacted Chrysler who then had Gary Silvey (sales manager at Larry H Miller) contact us promising to help get us into something else. We showed up that day and got attitude from Silvey from the very beginning. He was deceitful and at one point told me that if I didn't want to work with him then fine. This was of course only due to him not wanting him to show me the invoice for the vehicle we were wanting to purchase. His demeanor was very unprofessional. I will NEVER buy from Larry H Miller ever again. I'm stuck with my piece of crap car for now...

Bostonhok

Apr 9, 2014

I have worked next door to this dealership for a year now. I had a tire on my car that was losing air. I usually take my car to the Chevy dealership for most work, but just didn't have the time to commit to waiting there for it. The gentleman at Larry Miller took my info, had my car repaired in an hour (I was in no rush since I work next door) and had my car washed etc...for plugging a TIRE! Nice people and I'll definitely use the dealership's service center again.Thanks for a job well done and pride in your work - sometimes that's rare nowadays!Pamela GenskeHuman Resources Site DIrectorAgero

Joe Arocha

Apr 8, 2014

Great service as always

absteffensen

Apr 4, 2014

We bought our Chrysler Town and Country at Larry Miller Chrysler approximately 1 year ago and have had it serviced regularly since then. Our service advisor has been Ben Kary. Ben is a great advisor and a pleasure to work with. We previously had purchased another T and C van at another dealer here in Tucson and the poor service we received there was the reason we did not purchase a new van from them. So far the service at Larry Miller Chrysler has been super, and Ben is by far the best advisor we have had. Thank you, Ben, and keep up the great work. Arnie Steffensen

DW

Apr 3, 2014

Sales staff were all very friendly and knowledgeable. Other sales staff personally thanked me for buying the Jeep and assured me that I would be satisfied with the vehicle. Tom Dolan was very personable and provided me with all resources I needed to purchase the vehicle. Time necessary to buy the vehicle to complete paperwork was kept to a minimum and Sales Manager presented me with other vehicle options when the payment I was looking for was not attainable. Great team of staff at this facility! I would definitely return in the future!

Drea RM

Apr 1, 2014

Carlos, Vince, Jose and everyone I dealt with at Larry H Miller was fantastic! No pressure, super helpful and I love my new car! Would highly recommend this dealership!

Dan Chaney

Mar 30, 2014

Great staff and techs. Overall great service.Thanks Dan

Bill Waters

Mar 29, 2014

Dave did a good job handling our service.

Jerry McCafferty

Mar 29, 2014

Work was completed in a timely manner and I was treated with respect.

Mike

Mar 22, 2014

Quick service--in and out. Marcus is outstanding--helped me with a missing part from my original purchase.

Don Proulx, Sr.

Mar 17, 2014

Everything was excellent and professionally delivered. One recommendation I have is for you to vacuum the interior of the car when you do a complementary car wash. Thanks.

rosstd1

Mar 17, 2014

The entire facility always shows me and the family number one customer care. When we go, we actually plan on a few minutes with each employee to chat and catch up on life happenings. The whole team we work with are exceptional.

Rob Sayre

Mar 16, 2014

Visited the Express Lane on Friday afternoon for my 17,500 mile service and met Douglas Taylor. Not only was he a nice guy, he did a thorough inspection of my Grand Cherokee and recommended tire rotation along with the oil change. And since my former Service Advisor is no longer with the company, I'm confident that I'm set for the future. Also had a chance to catch up with my salesman, now a manager, Jeremy Gatts. I will see him again, but not for a few years.

Roland from Chicago

Mar 13, 2014

First time at this dealer, Just moved here from Illinois. Came in for an oil change and tire rotation, every thing done properly, and a fine car wash no charge. Thank You

Sally W

Mar 1, 2014

Very helpful and communicated each step thoroughly during the repair process. Marcus was professional and knowledgable. I am new to the Tucson area and had a very positive experience and good first impression with this dealership.

Dan Chaney

Feb 28, 2014

As usual, John and his staff did and excellent job. Can't get much friendlier service. Thanks Dan

Marbo43

Feb 28, 2014

It was a wonderful experience. They could not do enough to make the sale complete. We got a great trade-in amount that we could not believe. And the sale of the new Jeep was terrific. Even the service department was exceptional. I have already referred them to our friends.

Golfballbarry

Feb 7, 2014

Very please with service , suggestions and FREE CAR WASH . I will be back .

Dick from Tucson

Jan 26, 2014

They made the buying process very simple. Do your homework and then have a rational conversation on values, rebates, and trade in. I found other dealers in this area contacted, and into the Phoenix area, not so transparent!

krh316

Jan 26, 2014

Service was done in a timely manner and done very well. Service was completed when promised. Waiting area very comfortable.

Arizona Bronco Fan

Jan 22, 2014

Ben always takes good care of me. Service is tops! Thank you.

Liz

Jan 13, 2014

I was extremely pleased with the quality of the service I received on my Jeep Liberty Sport. My service advisor, David Rogers was very clear in what needed to be done during this service call, what the cost would be and how long it would take. The service was completed within the time frame I was quoted. I was pleased with the overall experience as usual.

kjbengs

Jan 10, 2014

I brought my vehicle in for an oil change and car wash, in which i had a coupon for $9.95. Service rep recommended a couple additional services, but i declined. The oil change work was done quickly, but when i returned home i noticed that they didn't wash my car.

Calicali

Jan 9, 2014

Marcus was extremely helpful! He let me know exactly how long it would take and even called me to let me know it would be longer. He worked hard to make sure my car was done the day I dropped it off. Since my car was going to be ready late I the day, he also let the shuttle driver know that I would be coming late.

Kim

Jan 6, 2014

it was time for my Jeep to have its paint finish put on. I rarely get to see or speak to the service man who work on my Jeep but today I did. I would have to say he was very friendly and outgoing!!! He did his job fast and correcly and had me back on the road in no time!!

katarsizl

Dec 29, 2013

Marcus has always been upfront and very helpful. His level of service is outstanding. Thank you Marcus! I have been bringing my car to the dealership for years he's the best service specialist I've worked with.

gc

Dec 27, 2013

Worth paying more somewhere else,. Management gives you the impression that they do not need or want your business and that we were lucky to be buying a car from their dealership. I'm not one to write a poor review but after our experience with Tommy I have never been so upset about poor customer service. Of course we would like to get the best deal when buying a car but comments from the management on whether I negotiated the size of my ring and that my father would be ashamed of me being such a hard-baller were rude and unnecessary, especially over $500-$1000. Although we loved the car and almost turned around to pay THEIR price, the rude management would make me want to drive to Phoenix to buy a car or pay more from a dealership that values their customers.

chicgal46

Dec 19, 2013

Gave me help to pass AZ emission test.....very helpful in dealing with my problem...would highly recommend Larry H. Miller Chrysler Jeep to anyone would needs good quality service.

Dave6969

Dec 13, 2013

I have been a loyal customer since 1992. Galloway Motors/Steve Christy/Tucson Chrysler now Larry H. Miller Chrysler Jeep. This is my third Chrysler product. I have seen staff come and go and still receive the highest customer service ever. John Brown, Service Manager has been and maintained the up most professional courtesy throughout the years. My new 300 S (5 months) had a oil switch pressure sensor circuit fail. My service advisor, Ben Kary, was outstanding, including my mechanic. Great job everyone!

Andy

Dec 8, 2013

I had the unfortunate luck to get a flat on my '14 jeep and it was not repairable. John Brown got me a new tire right away and had back on the road no fuss no muss and the price was a good deal also. John took the time to look over my paperwork to see if I was covered by road hazard and even though I wasn't he took great care of me. Very professional and just a good guy to deal with, Thank you John, Andy .

Jim S.

Dec 8, 2013

My wife and I stopped in to test drive a Jeep Compass and met salesman Gerry Hamilton. Gerry was very friendly and helpful, and a font of information. Not only did we test drive the Compass, but we also drove a Chrysler 200. We told Gerry we were just interested in test driving cars at that time and he was fine with that. Should we decide to buy either of the vehicles, we'll be sure to look up Gerry to complete the sale!

westerntony

Nov 26, 2013

I really can't rate the dealer, overall, due to the lack of support they received from Chrysler. The dealer did an excellent overall job that they were in control of.

Joe Beckman

Nov 24, 2013

I bought a 2013 Chrysler 200 on May 14, 2013. In the last 6 months, the dealer has replaced the water pump four times. This is no fault of Larry H. Miller, Chrysler. This time the Service Manager, John Brown, talked to Chrysler engineers. They came up with a solution that may take care of the problem. Mr. Brown took the time to explain to me what the solution was. I hope this water pump will be the last one that has to be replaced.

tco747

Nov 24, 2013

Professional, courteous and sincere. Work was done in the time frame that was promised. It was really nice to come out to a freshly washed vehicle. I highly recommend this dealership

Dale

Nov 13, 2013

I highly recommend the service department. and will continue to go there, even to buy a new Grand Cherokee

Ricky P

Nov 13, 2013

Went in for a oil change and left with a 2014 Patriot, I'm now getting 23 MPG and set for the next several years! Carl the salesman and Tommy up in the Fishbowl made sure I was a Happy Camper!

Robert S. Phillips

Nov 13, 2013

8 years of service with the same vehicle (Pacifica), service and vehicle both excellent. Cannot think of even one complaint over the years.............thank you one and all. Robert S. Phillips

DennisC

Nov 4, 2013

Found an ad online for a 2011 jeep patriot for my mother in law. Called the dealership and talked to salesman, Jeremy Gritter, who described the car in detail and we negotiated a price over the phone before we drove the 2 hours from Gilbert. When we got there the car was even better than described. They already had the car cleaned, serviced, and fueled up so after a quick test drive, we went in and had the paperwork done in less than an hour and we were out the door with a great car at a great price. Jeremy and the whole team there were great to deal with and I would definitely go back to this dealership for any future car needs. It was the best car buying experience I've ever had.

DennisC,

Nov 3, 2013

Best buying experience ever! Saw their ad on line for certified pre-owned 2011 jeep patriot and it was at a great price. I called and talked to the salesman who confirmed the details of the car and the price. I drove the 2 hours from Gilbert thinking that something probably wouldn't be right when we got there. Our saleman, Jeremy Gritter had the car all serviced, washed and fueled up when we got there, so after a quick test drive, we went in and did the paperwork and were out the door with the car in an hour. I have never had a car buying experience go so smoothly. I was totally impressed with the dealership, the salesman, and the whole team working there. I definitely give them 5 stars!

Big Red JKU

Oct 26, 2013

I went to Larry Miller on October 10 to just look at a few used Wrangler Unlimiteds not really sure I was ready to pirchase. My salesman, Carl was very helpful and knowledgeable about the vehicle. I wasn't sure What to expect with this being my first purchase from a dealership. The staff was friendly and helpful and Carl and the financier I spoke with really got into and made sure I understood all of the paperwork involved. I would definitely use this dealership again. Will also review service department if my vehicle ever needs it.

LarryB

Oct 19, 2013

We just bought a new Town & Country. I can say that all-in-all this was the worst buying experience we have ever had. I will say that our sales person, Leon was very polite, not pushy and good for the most part We were promised many things that they never followed up with. They told us they would call with the information but never did. We paid cash for the vehicle so there was no financing paper work. After the paper work was completed, they said the vehicle was being cleaned and prepped. After 1 1/2 hours they brought the car around and nothing had been done. They took it back to wash and prep. After another hour they brought the vehicle around and informed us they had damaged it, a big gouge caused by screws. They said they would get it taken care right away. After three days I called and ask what was going on. They said they would get right back to me. Finally the service department called and I took the vehicle in for the body repairs. Took them a day and a half. We still never got the options promised and I don't expect we ever will. Many of the options that we like about the vehicle, the descriptions were totally wrong. I won't say that they lied about them, I would say they just didn't know the facts. We were also told that the vehicle had options that it doesn't. Would I buy another vehicle from them NO WAY!

RooCat

Aug 5, 2013

I went to Larry Miller Chrysler Jeep Tucson after going to many other dealerships in getting very negative responses from some and mediocre from others. But I was totally surprised at Larry Miller when I had a terrific experience there and they were happy to see me happy to put me in a Jeep that was perfect for my needs. I have a large Service Dog that needs to have room in the vehicle so I ended up getting a Jeep Patriot. It's not the fanciest model of the lot but it's perfect for my needs. Between Jeremy and Chris in the Internet side of house they were able to make me a perfect deal to make sure that I had the perfect vehicle. "CDO" the finance manager spent a lot of time trying to make out what would be the the right financing for me. It was not easy, but he got it done. I arrived at 8:15 AM in the morning on Saturday by 11:30 AM I was driving home in my very own Jeep Patriot. I highly recommend this dealership to anyone who is looking for a wonderful vehicle and terrific people to work with. You could not ask for better people. They will do anything for you to make it work out in your favor even if you're in a bad situation. It was a very clean facility and the cars are laid out very nicely so you can get in and out easily when you're going for test drive; it's not packed in like some lots are. I recommend that you go there and find the vehicle of your dreams and make a deal for it. The people at Larry Miller will make it happen for you.

Disrespected by Larry' Staff/Manager

Aug 1, 2013

My girlfriend took our 2011 jeep patriot in for repair because of overheating transmission light that came on during trips to phoenix. The service manager (Dave Rogers) Told her she needed to plan trips around the heat and drive when it was cooler out. The Jeep patriot is not designed for hot weather. We have a trail rated patriot designed for off road conditions with a low geared transmision for climbing, doesn't say unless it is hot out? Dave told us he talked to customer care at Crysler and they had no fix for the problem. I contacted customer care myself because my Girlfreind had to stop 3 times on the Way to New Mexico after Dave refused to acknowledge the problem. I was in contact with Rodney from customer care he called the dealer and told us that they arrived at a solution of changing the fluid because the factory fluid was not adiquate for the vehicle. Rodney was great and had us schedule an appointment and call him, then he contacted the dealer to make sure they understood what needed to be done. When my girlfriend took the vehicle to the dealer the first person tried to tell her it would cost $400. My girlfriend gave him the case number and had to make him verify with Dave Rodgers because he kept insisting it would cost $400. When Dave Rodgers was finally contacted and arrived he seemed to have attitude and said, "I see you contacted Rodney at customer care, I still don't think this will fix anything and you need to plan your driving around the heat". My question is does Larry H Miller teach his staff the importance of customer service? To think before they speak? Dave rogers asked my girlfriend to rate him a 10 after he was condisending and disrespectful to her. That didn't happen! IWe rate him 0 Just like his common sense!

Anita C

Jul 28, 2013

I enjoyed my visit to this dealership. The salesman Lee was very friendly, helpful & he answered all my questions.

Kyle Townsend

Jul 25, 2013

Vwry friendly staff fast clean facility and wonderful all out enviroment

Marah B

Jul 24, 2013

Even though we didn't buy anything we went there looking for a Prius that they had online. When we got there it was sold so we weren't interested in anything else. The customer service was really good. We were greeted right off and he was friendly. The only problem was that he didn't know what the MPG were on a Prius so he couldn't figure out something comparable to them. Which my husband and I were really surprised, a lot of people know what MPG Prius's get.

Bruce P.

Jul 19, 2013

Had the best car buying experience of my life with the team from Larry Miller's. Our sales person Chris Henley was great, knowledgeable, got us the perfect car at a great price. Plus a great value on our trade in. Super service! We met Trever Nelson the sales director, Very helpful, eager to answer all our questions and help in any way possible. Trever helped make our buying experience very nice. The last part of the team we dealt with was Chad in finance. It was a great experience. He got us a great rate and walked us through the paper work like a seasoned pro. Every detail of our purchase was handle well. Service is such a rare thing these days, have to give all the guy's at Larry Miller's the thumb's up! Thanks Bruce P.

LillyP

Jul 19, 2013

What a nice experience my wife and I had with Larry Miller's staff. Easy, fair, knowledgeable, and very professional. Its rare to find such great service in this day and age. From Chris Henley our salesman, to Trever (manager) and Chad (finance), all answered each and every question we had. All our concerns where handled quickly. We will buy again from them, it was non-stressful,and a enjoyable experience.

holidays

Jan 11, 2013

I would highly recommend Tucson CJ to purchase a vehicle. My daugther who is 22 purchased her vehicle from them. Even though we were there to help her through the process, they treated my daughter as the customer not us. They completly went over every step with her & never feel that because of her age she wasn't a valued customer. A special thank you to Jimmy Watts for helping her get financed with her first vehicle. She received an exceptional interest rate. Monica Meyer

ktgalla

Jul 22, 2011

This was a great experience. As a single woman making a purchase on my own I did not feel as though I was taken advantage of as I had at another dealership in the past. Everybody was great and worked to get me the best deal and I truly appreciate that. The only complaint was that the bottom part of the bumper started to come undone while on a trip. I called and they got it repaired as soon as I brought it in. Which was surprising!I definitely recommend Tucson Jeep.

drhude

Jun 28, 2011

This was a pleasant change from the days of high pressure dealers. I was treated with respect right from the beginning until we drove our new Jeep away. Steve gave me a very competative price right up front and the deal was quick and easy. The finance department who prepared the paperwork was prepared for us and it only took about 30 minutes to complete everything and drive away. I had a great experience with this dealer.

jessie48a

Jun 28, 2011

Great Customer Service, Friendliness, Price & Overall Experience - I talked to Steve in Internet Sales about finding a small SUV type vehicle to use for Animal Rescue Transportation. I was interested in a 2002 Isuzu Rodeo that was on the Used Car list on the Tucson Jeep website. I went down to meet Steve and check out the Rodeo and when I got there someone was already in Finance purchasing the vehicle. Steve and Harry were determined to help me find a vehicle to meet my needs. They showed me a 2005 Jeep Liberty Renegade that had been taken in on trade. I really liked the Liberty and ended up purcshasing it. After all was said and done, I actually purchased the Liberty for less than I would have paid for the Isuzu Rodeo. I believe that the Jeep is a much better product than the Isuzu. Steve and Harry were always very professional, easy to get in touch with, and promply returned my calls. From start to finish, Steve's sales tactics were very low preasure. He wasn't pushy at all, I feel like he sincerely just wanted to make sure I got into a vehicle that best suited my needs at the best price possible. Mission Accomplished :)Quality of Work: As part of my deal there were some Mechanical things that needed attention. The vehicle was sent to the Service Department for repairs prior to delivery. The Service Department kept me well informed on where they were on the repairs. Parts were also ordered and were received in a timely manner. Service and Parts personel were very courtious and professional.

shinn

Jun 28, 2011

We had a very clear and to the point dealing on the Jeep without a lot of back and forth with the manager and sales staff

tucsonteamd

Jun 28, 2011

Jeff was the only sales person who immediately responded to our initial email. He then contacted us almost daily, determining what we wanted and where we needed to be financially.He called us on the day we bought the car to tell us his GM was authorizing him to offer us full Blue Book value for our 2004 Saturn VUE. That brought us right in. From there, we did a test drive, the paper work, met with Tommy in F & I and drove our brand new Jeep Patriot home. We have never regretted a minute.Having sold Buicks in Pittsburgh in 1986, I really appreciated the way this dealership does business. They put Customer Satisfaction 1ST and everyone is treated with dignity and respect.We will and already have, refer this dealership to our friends and clients.Charlie & Phyllis Denison, AgentsHarris Mobile Home SalesTucson, AZ

lindajill71

Oct 4, 2010

Does anyone know what they are doing at this place??!!! They are all clueless and never call you back. I have been there 3 times alrady and I have gotten nowhere!!!Also,when they pulled my Jeep around after looking at the soft top issue, it had a new scratch on the paint and I never got an apology or an offer to get it taken care of!! DO NOT GO HERE!!!!!

aronm

Oct 24, 2003

(cross post w/ Galloway)<br>Lord, why did I subject myself to the madness more than once? After complaining that my car was in for the 5th time for the same problem because they broke something new each time it was in (literally, dash, window crank, console, etc.) Steve Christy told me personally "We see over 100 people a day. We can't make everyone happy. I guess you're just one of those people." 5 times???? "I'm sure your situation is unique. We can't do that to everybody," he said. Funny Steve, on my way out I bumped into a lady complaining about a 3rd visit for the same problem! <br><br>I tried their parts department a couple years later (for the same car) after they moved locations and changed names - and it took them 2 tries to get the right part and over charge me for it. Some things never change I guess...<br>