Used Cars for Sale at Larry H. Miller Toyota Boulder in Boulder, CO

1920 car

Sep 26, 2016

Positive experience with Vandy and Patrick. I was treated with intelligence and give and take. I come from a car dealer family since the 1920's and would highly recommend Vandy.

RandallH

Sep 21, 2016

Mr. Berry is very knowledgeable about Toyota product line. He is the most down to earth salesman I've met and made the whole process of purchasing a 2017 Tacoma a positive experience.I highly recommend Mr. Berry.Mr. Strope made the financing part just as pleasurable. Got a great rate and he laid out multiple different options for extended warranty.

RDB

Sep 21, 2016

You don't normally hear people say that they had a good car buying experience but I actually did. The people make the difference for sure and that's why I ended up buying here. I went to 5 places and these guys were my first stop. I later found out that I should've saved my time and bought from them upon that first visit. Greg Eastburn was my rep and I would recommend him to anyone reading this review.

Zanyinferno

Sep 21, 2016

Ricardo was very nice and there was no pressure what so ever. I was in charge of what I wanted to do. He was friendly and shared common stories to help make things not be so uncomfortable. Even after my purchase and went for other services there Ricardo was so happy to see my and friendly with my daughter.

Sarah Wojcik

Sep 18, 2016

Our buying experience was very positive. We purchased a 2017 Toyota Tacoma at a fair price. Our sales rep Coach was very knowledgable and helpful. We love our new truck!

Karissa smith

Sep 15, 2016

Excellent serviceGreat dealSecond car Ricardo Hernandez has sold me-being from a big city, I was amazed to get same sale associate after 5 yes

TwoNewCars

Sep 15, 2016

Very helpful staff - asked Jeff to look into getting more on trade in - he said he would but I don't think he actually did - perhaps he forgot - annoying because our trade in was in great shape!

Howsaker

Sep 7, 2016

Enjoyed working with Vandy. He was very upfront, made the process go smoothly and let me know where we were along the way. I wet in to just explore the new Prius and the deal that I was offered was so good that I drove away with a new car. This is completely because of Vandy upfront and easy approach. Only complaint is the length of time it took to complete the process - particularly because there was no financing involved. Painful.

TYoshida

Sep 5, 2016

The experience was great. We got the Costco pricing on our new vehicle and Wayne was very good to us. We were pleased with everything.

Rob

Sep 3, 2016

I recommend this dealership to anyone including my family members! They have the best customer service I've ever experienced in any industry especially car sales.

Joe

Aug 31, 2016

My dealer was diligent in finding me the exact vehicle I was looking for. He stayed in touch with me and kept me posted on new developments. I was in my new Tacoma the day after it arrived at the lot.

ADT13

Aug 29, 2016

I worked with Vandy at Boulder Toyota and was referred to him from a friend. I respect they need to make money and I want to walk out with a fair scenario. I let Vandy know that and he operates the same way. Haggling over minor amounts is silly, and see it all the time. Asked for a fair offering, and I got it. The whole process was completed easily and quick along with the finance manager looking at options to maximize rebates and financing.

Hillrc94

Aug 26, 2016

From the moment I walked in I felt taken care of. Their offices were organized, their staff was friendly and most of all I truly believed they cared about getting me into the right car for me. At no point did I feel like another sale. Their salesman took time on short notice to get me a test drive, showed me the intricate details of the car, what makes it different and why they felt it's a great car. He went out of his way to do his best for me. 5 stars, would recommend to anyone looking for new or used.

Scion2015

Aug 12, 2016

I bought a car from boulder toyota in April 2016. It was the worse experience I have ever had buying a vehicle. I thought my financing was taken care of, but weeks later found out that there was missing paper work that was never signed that I was never aware of. This is turned caused a late payment with my trade in because they never paid off my trade!! The whole experience was very disappointing. I would not recommend buying a car from this dealership.

Paul and Jsnet Kramme

Jul 26, 2016

Initial contact was via email (Tom Berry) regarding the lease of a Prius Four using the Costco Auto Program. I received prompt replies answering all questions and cost information.Our initial on site visit was excellent from a customer service perspective. Tom Berry was busy so we worked with Greg Eastburn. This experience was equally excellent including reaching agreement on a vehicle.We returned the next business day to finalize the transaction. Tom handled every detail promptly. Likewise the walk through of the financial documents (with Richard) was also good receiving answers to all questions.My wife and I would recommend Toyota Boulder the to anyone in need of a vehicle. We would rank our purchase experience with Toyota Boulder at or very near the best ever for an automobile purchase (we're senior citizens).

vid

Jul 2, 2016

I recently had my vehicle in for a repair covered by warranty. I got my car back with grease stains and a broken bumper. I can sum up the service workers in two word: unprofessional primates. I spent 20 minutes being ignored before I got to talk to anyone when I first came in and I received no updates whatsoever once the use of the warranty was approved. Find another repair shop, it's just not worth it!

arisen

May 18, 2016

I brought my Tacoma in for its 5,000 mile service and mentioned a few additional service issues to Melanie. She said If they could take care of them they would. After waiting an hour she called me up and said that they took care of the additional service issues. She then asked me to sign the service agreement which I started reading over to confirm that they took care of the issues I mentioned. At this point is where the whole interaction turned negative. I asked for a print out from the computer of the Transmission fluid levels that I asked me to check. She dismissed what I said and told me to just "sign the papers"... I asked to speak to a manager and she WOULDN'T get a manager on the phone for me. She kept stating that they checked the fluid levels but she couldn't prove that they did and she was frustrated when I asked for confirmation on my Transmission fluid levels. She then called me rude. Her attitude and the fact that she lied directly to my face is the reason behind this negative review

toyotashopping

May 12, 2016

After several back and forth emails and conversations with Internet sales, we had agreed on a price. Scheduled time to come it. The internet sales rep wasn't available so he put us with someone else and provided all of our correspondence. The person we met with in person also printed out the price and car we agreed. All seemed smooth as we had moved on to financing and trade-in discussions. Then suddenly the new sales rep kept going back and forth from his desk to his managers office. This went on a couple times for probably 30-45 mins when we finally said "can we just speak directly to the manager". At that time, she came out, and directed that they could not honor the price even though this had been agreed by 2 different salesman. What a big waste of time! So untrustworthy! I would never go back there again. Stay as far away from this place as possible.

Theresa

Apr 19, 2016

Rork is by far the most outstanding service advisor I've ever had the pleasure to encounter. He's always pleasant, knowledgeable, helpful and lays any bad news on you gently. I feel like my car is in good hands when he's in charge of it, and I know he'll go the extra mile to make sure I am happy.

ncalies

Mar 28, 2016

Mike Parker found my add on Craigslist and offered a comfortable amount for it. He was always very professional and able to be reached. He came in on a Saturday to help finalize the deal which ended up being a very quick and enjoyable experience. We highly recommend this facility along with doing business with Mike, he really made the experience a good one.Jason Smith was also very helpful with trying to find us a trade in vehicle but we decided to stick with one car for now. Thank you Jason for being so helpful as well!

bearcat

Feb 12, 2016

We had a great experience with this Toyota. Our salesman Tom Berry was amazing. He spent a lot of time working with us to narrow down to what we wanted. Then he worked with us to make make it work for us. Pat Grooms was great too. He worked along with Tom to make sure we were happy. We cannot give a high enough recommendation for this dealership and Tom Berry and Pat Grooms. Thanks guys, we love our 4Runner!

Jan and Lisa Bova

Feb 8, 2016

Our salesman Nick, was very helpful and understanding, since we were buying a new car for my mother. He walked us through the process and made it easy to make a decision based on our price range. I would recommend Nick anytime for someone who is looking for a Toyota or used car in the Boulder area.

Kathy Henry

Feb 4, 2016

The personnel showed great care and interest in my situation. As I waiting, they asked several times if I needed anything.

Arie Kaza

Feb 3, 2016

Nang was really great to work withProvided all information needed explain the options provided variety of options Made me feel comfortablewas not too pushy

Cheesie

Feb 1, 2016

I am consistently treated very well. Pleasant people to deal with. I would recommend Larry Miller to others if they want honest and good service.

Cathy Campbell

Jan 30, 2016

My experience working with "Coach" at Larry H. Miller Toyota was truly exceptional. Prior to going into the dealership, I contacted a friend, Philo Groman and told him I was coming in to buy a car. He set me up with "Coach". I knew what I wanted and "Coach" found it for me. I scheduled time with him on the two occasions prior to going into the dealership and I stressed I needed to stick to that schedule. He communicated prior to both meetings how long it would take, what we would review and he stuck to my goal (not his!). I felt that I got more than I wanted because he paid such good attention to me.

Beachintanj

Jan 29, 2016

I purchased my Tacoma here in 2014 and sold it back in 2016. I knew pricing ahead of time. Sara in Internet sales was very helpful and sweet as well as Mike Parker. He got me my check, the right pricing, and a ride to budget to pick up a rental car. Very smooth transition!

greg

Jan 29, 2016

After purchasing dozens of new cars over the years, I have never experienced a dealership with this much integrity and professionalism. Simply put, my transaction and communications with Tom B. (my salesperson) and Pat G. (the manager) could not have been more pleasant. While there are many Toyota dealerships in the Denver/Boulder area, it's worth a trip to Larry Miller. The employees with whom I dealt truly care about customer satisfaction and happiness - which is a rare find these days!

Jude 'n' Ben

Jan 28, 2016

Wonderful soup-to-nuts experience as repeat Prius buyers. We got Red Carpet treatment, and the follow-through has been terrific. Couldn't be more pleased!

JKW

Jan 25, 2016

I am always impressed with the quick, efficient way that my car service appointments are handled. The car is always ready to be picked up within the window of time needed to complete the work.

Irish

Jan 22, 2016

The last two muli-point inspections have checked washer fluid filled. Not true never touched. Also previous service tech indicated i needed new wiper blades. I find this interesting since i just replaced them. In addition said i needed new battery on 4runner. Battery was checked at interstate and they said it was fine. Whats going on here????

syd

Jan 16, 2016

My husband and I had a wonderful experience with Larry Miller Toyota! Will highly recommend! They searched and found the car that we were looking for and had someone drive it to the dealership. Not a single other dealership in Denver offered to do that.

Happy Taco

Jan 12, 2016

Although they are in high demand the team was able to find a Tacoma that is a great fit and get the deal done in a friendly timely manner.

None

Jan 12, 2016

The showroom was nice, staff attentive. However, they simply should know more about the product, especially electronics They should know iPhone is not Qi wireless charge without an adapter, never got information about free Sirius, etc. and be willing to work with better pricing . I just needed a car, had ability to buy immediately and they refused any negotiation. They even tried to charge me above sticker price for an option to be installed at their dealership saying it was expensive to install locally rather than factory installed. When I went with check in hand to finalize, I told them I wanted sticker price or I would walk away, and they took off $70. I should have walked away from the whole deal, when they are the only dealership in the entire area not offering Veteran discount, nor TRueblue pricing. Since this was during the toyotathon, , I am sure they were looking to make up from the sale any prior concessions usually givenAfter I made the purchase, and I know I accepted their offer because I just didn't want to haggle anymore, I found out I definitely could have done significantly better elsewhere for pricing. For this reason alone I will not recommend nor ever buy from them again. This is my 4th Toyota, and next time I will just play the haggle game.

Sdw1234

Jan 6, 2016

Low pressure sales and very responsive queries.. Quick sales transaction, which was appreciated. Car was delivered with additional options as promised, which was important in our transaction. Fair trade in value.

bldrtoy72

Jan 3, 2016

The dealership worked me in without an appointment. The lube tech Jacob, checked the car over and recommended a new air filter. All fluids were topped off and the turn around time was great.

dore.frances

Jan 3, 2016

Been a customer since 2011. Every experience with sales and service has been great. I have moved to Broomfield and still drive into Boulder for sales and service.

RWabq

Jan 2, 2016

Have been working with Wayne Lewis for years. He found a used 2008 Toyota Tacoma several years ago for me that has been great to drive and has not given me any trouble. Wayne has been fantastic!I moved to Albuquerque New Mexico in 2014. Sold my 2008 Toyota Tacoma (boo-ooh) because I need a four passenger vehicle. After purchasing a vehicle here in Albuquerque I realized I missed not having a 4 wheel drive vehicle to drive the off pavement roads in New Mexico. So called Wayne and said I was looking for a 1999 Toyota 4Runner and if anything was traded in to call me. Three months after making this request, Wayne called and said he thought he found something. After a test drive by a friend that proved okay, I flew to Denver, went straight from the airport to the dealership and bought the SUV. Boulder Toyota even fixed the rear brakes even after we had agreed upon a price because it was a safety issue.Even though there are 2 LHM Toyota Dealers in Albuquerque, I will still contact Wayne first if I ever need another vehicle.

Starnett

Jan 1, 2016

The title of my review sums it up! Tom Berry did an excellent job explaining the financing and helping us make a decision that was within our budget. He also helped us choose a car that is perfect for us.

Judi

Dec 30, 2015

The salesman, Nick George, was very helpful and appeared to not just be trying to sell me a car, but to help me with finding what I needed in a car. He was very knowledgeable, he connected like a friend, was confident in the quality of Toyota as a brand, and I felt very comfortable in trusting his knowledge and suggestions. I would recommend his assistance to anyone else who is buying a car.

PattyinLouisville

Dec 29, 2015

The Staff at Larry Miller -Boulder Toyota were great. My Sales Consultant Emily McNameewas very helpful.She took a lot time to answer all of my questions. The other staff was alsofriendly and helpful.

runningrabbit

Dec 29, 2015

perfect experience. very pleased. cared for me the way stapp interstate Toyota was unable to do. knowledgeable. expeditious. professional. quality service. outstanding. made stapp interstate Toyota look like amateurs and unprofessional.

Susaninboulder

Dec 26, 2015

The staff at Larry Miller- Boulder Toyota are outstanding. My service rep, Rork, is always helpful, cheerful and goes out of his way to keep me informed and make every visit a pleasant one.

Bmacinness

Dec 23, 2015

Staff is great. They kept to the scheduled time frame and explained everything clearly. Melanie is great. Comfortable waiting room and a courtesy ride if I needed it.

ksiauw

Dec 22, 2015

take me 4 hour to buy new car out the door the price right,easy financial 0 interest for 60 month,good salesmen,the people very friendly,big discount,my 2 time buy toyota same dealer

Mark from Lafayette

Dec 22, 2015

Need an oil change after a long road trip. Service team even found a small part that needed replacement. Jason kept me informed and even took the time to walk me to my vehicle. Nice!

Rob321

Dec 20, 2015

Rock helps me every time I have service with both of our cars. Will continue bring our cars to be serviced as long as I the service stay the same as I am used to.

Swyppler

Dec 19, 2015

Fast and nice and I've always liked the quality at Boulder, and have never pushed when things needed but weren't absolute since money is tight.

Bob Weber

Dec 16, 2015

Tom Berry was excellent in helping decide on vehicle.No pressure at all. Just helpful.Thanks

Debi BGB

Dec 16, 2015

Chose LHM Toyota because of location. I stay with them for their great service!

Karen Frank

Dec 13, 2015

Drove in to address "maintainace required" light on Prius. Due for prepaid oil change. Had no appointment but was in and out in less than 1 hr to address the needed service. Anticipatory guidance on future issues to address( air filter changes) and expected costs. Updates given to me during my wait by a staff member.

ChrisT

Dec 13, 2015

Hi there...wanted to provide a few comments on my recent service at Larry Miller Toyota. Firstly, Jason is awesome. This dealership is very busy and the service dept is no exception. Jason, however, is one cool guy. He is patient, helpful and does his best to accommodate the needs of the customers. The shuttle drivers, likewise, are friendly and helpful. So, though I have only interacted with a few groups at Larry Miller Toyota, if this is a reflection of the entire company, I know I will be going back again and again. Thank you.

JoJo

Dec 13, 2015

The car went in at the time scheduled, and the maintenance was finished in a quick fashion. They explained to me what is still covered under my warranty, even though we purchased the car from another party this year.

Bitchesarehoes123

Dec 11, 2015

It took me 3 weeks to find my car, but it finally happened! Ramzi and Eric both made it suuuuper easy to move forward with the purchase, and also took care of a few small issues the car had. If you want a dealership that you can trust, then Boulder Toyota is your spot!

Bobj

Dec 10, 2015

I went shopping at Larry H Miller Toyota in Boulder, and was able to agree on a good price for a Toyota Certifed used car that was a win - win. Vandy was very helpful and answered all my questions. The surprise was learning of a fantastic maintenance and warranty plan. This was very welcome as I had shoulder surgery a few months earlier and usually do oil changes myself. Great timing Miller!I'll review the service department in my next review.

CoEmigrant

Dec 10, 2015

I had moved here from SoCal, where I had a great relationship with the SoCal Toyota Team for many years. I was concerned that I might not have the same good feeling at another dealership; I was wrong. The LHM Team made me feel right at home. Everything was handled professionally, and I have no complaints!

SkallaFamily

Dec 8, 2015

Great service on both Toyota Corollas. We own 4 Toyota's and we always get great service when we bring any of the cars to Boulder Toyota.

Harry

Dec 6, 2015

I don't think I've bought a car from a dealership in 20 or 25 years, but this was a lot more comfortable than I expected. I met 4 different people, and the were able to answer all questions, didn't push me around, and clearly wanted to satisfy my needs. It worked -- I feel good.

RA Melich

Dec 6, 2015

We leased a Camry after 17 years stretching the life of our 98 4 Runner. Bought the 4 Runner at Boulder T too. Terrific experience

exponential

Dec 4, 2015

I had an excellent experience having my Toyota serviced recently at Larry H. Miller. I was greeted immediately upon arrival at the service center, and my case was handled very thoroughly and in a friendly manner by Terry of the Brown Team. Will definitely come back for my future service needs.

Guy

Dec 2, 2015

Great job....the brown team rocked it ! Fast service, problems solved and great communication. Highly recommended !!!

aowen

Nov 30, 2015

Melanie is the best thing that happened to your service department since Andre got promoted to service management. She is so good to our whole family and cares about not only our vehicles, but also our own well-being. We truly appreciate her attention to detail. Thanks a million!The Owens

JoAnn321

Nov 30, 2015

Marissa was absolutely wonderful helping my husband and me pick out our new PriusC, take us for a drive, arrange a trade in, and even help us clean out our old Prius. She was very knowledgable and friendly and addresses all our questions - a joy to work with. John was also very helpful with finishing our paperwork and letting us know about the extended warranty.This was our fourth purchase from Boulder Toyota (4 Prius's). All our experiences with your sales staff have been great, but I think this time was the best.

steverav4

Nov 29, 2015

They have great mechanics and service representatives, and also a very punctual and courteous shuttle service. I was very pleased with everyone who helped me out.

Bryan Rooney

Nov 27, 2015

Best dealership for sales and service in the Denver area.

Amber

Nov 25, 2015

I had exceptional customer service from "Vandy," aka Scott. He was awesome!

Cinnamon

Nov 24, 2015

I've taken my vehicles to this dealership for maintenance a few times. Every time I've been, all employees have been very friendly and accommodating. I have zero complaints and have had nothing but positive experiences. I can't say that for many other maintenance/repair shops I've been to before.

Gingerdog

Nov 23, 2015

Excellent service. Very knowledgeable and informative, I was offered a prepaid maintenance plan that will save quite a bit of money. They did not push unnecessary work.

RICK

Nov 21, 2015

I WENT THERE KNOWING WHAT I WANTED AND THEY WORKED HARD TRYING TO MAKE THE RIGHT DEAL FOR ME. THANKS STEVE ANS NANG FOR ALL YOUR HELP

Lois

Nov 15, 2015

No hassels, always an easy drop off and pick up process. Customer Service agents are pleasent and helpful; they don't try and pile on extra services if you don't need them. I purchased my Pruis and have been servicing this car since 2004. We will purhase another Pruis from Larry Miller Toyota but not til our 2004 Pruis with 176,000 miles wears out!

lvnewmpg

Nov 15, 2015

Dan listened to me throughout the whole process and helped to match me with the car that met my options, price, space, and purpose requirements. He worked with me and his manager to get me the best deal on my trade in.The process was a lot easier than my last car purchase and the dealership treated me fairly and respectively. I love my new PriusV!

Judy

Nov 14, 2015

The service department people are very friendly. Explaining everything done on my Prius.

Toyota Truck Girl

Nov 10, 2015

I just purchased my 5th Toyota. It is my 4th Toyota Truck and my 3rd Toyota Tacoma. This is the first time I could truly say I had a very nice experience doing it! There was not the "high-pressure" feeling I have had in the past at other dealerships. I got a fair price and definitely got the vehicle I was looking for! I LOVE my new truck and only have positive remarks to say about the whole process. Thank you Boulder Toyota!!

DC

Nov 9, 2015

I Brought in my wife's car for oil change tire rotation service. Fast professional, courteous service, in and out in less than 1 hours.

tolw25

Nov 9, 2015

Made my appointment using the dealerships mobile app Larry H. Miller Automotive, wanted to take advantage of the buy 3 get one free tire special on the app. Tires were available when I arrived, they performed an alignment as well and I was on my way. Work and pricing was explained thoroughly and to my satisfaction.

Jon

Nov 7, 2015

Great knowledgeable staff. Great experience all around. However, don't book your scheduled service by phone as the occasional polite unhelpfulness of the phone operators may frustrate you. Better to show up in person to converse directly with the great sales managers who are truly wonderful. That way you will receive five star service!

Cathie Holm

Nov 6, 2015

This is the 2nd Prius I have purchased from Larry H Miller Toyota in Boulder. I am very pleased with the service department and would not consider having my car serviced anywhere except Toyota. They are professional, efficient, prompt, friendly, helpful, and do a great job.

Ron

Nov 4, 2015

Excellent, friendly service. Vehicle was ready when promised. Unusual rodent problem with air conditioner was quickly resolved and explained.

vblackburn2003

Nov 4, 2015

Wonderful experience! Leased a brand new RAV4 and love driving it around! Everyone I met there was courteous and friendly! Super place! I forgot the name of the guy that helped me but there were three sales people!

Toyota Man since '70

Nov 3, 2015

My wife and I bought our 2009 Toyota 4-Runner from Boulder Toyota in 2009. At the time, i believe they were still "Boulder Toyota".We were very pleased with the sales team and the 'laid back' attitude of our individual salesperson. Since 2009 Boulder Toyota has come under new ownership and as "Larry H. Miller" Toyota the professional atmosphere and courteous manner of the sales and service team have become even stronger.Thanks "Larry H. Miller Toyota" for your efforts as a first rate organization! And special thanks to all of your staff for keeping this customer (and his wife) informed and up-to-date with all things Toyota!Richard and Marcia Comly

Rav4

Nov 2, 2015

Good value for an oil change. I feel like the care is very personal and they are looking after my best interest. My car is inspected well.

TRD4me

Nov 2, 2015

This was not our first new purchase from Boulder Toyota and Larry Miller. Based on our previous experience we knew when it came to purchasing our 2016 Toyota Tacoma TRD Off Road that Larry Miller / Boulder Toyota was our first and preferred dealer. We were met and treated with respect and honesty. Our purchase was easy, quick and without drama. No hidden fees or charges. We got a fair price for our trade-in and an excellent price for the exact vehicle we wanted. Exactly the way business should be done!

Catherine Lewis

Nov 1, 2015

Excellent service at Boulder Toyota, Highlander purchased and serviced with the Green Team

Love My Cars

Nov 1, 2015

They're complete! They're thorough, there service directors are Polite, and very knowledgeable. They keep you well informed throughout your entire servicing. Ask any question and it'll be answered, and if they don't know, they will get an answer in timely fashion for you. Paying for your car service is just as simple and satisfying. Good Luck and Relax ! P.S. There Sales Team is the Best.

David Stepaniak

Oct 31, 2015

Mr. Nang Ng is an exceptional and well qualified sales person of Tacoma trucks. He went out of his way to meet my requests and answer my questions. John of the Green Team in the Service Department was also extremely helpful during the installation of a new set of tires. We are enjoying the truck. Thank you!

Susa

Oct 31, 2015

I worked with Melanie in service and she noticed that we should get a reimbursement from Toyota, so she took initiative and sent in the paperwork. We have been taking our 2 cars there for 10 years.

Gladys M. Meyer

Oct 30, 2015

Suddenly the battery in my Toyota Camry went dead. I called AAA to start the car for me and Iheaded immediately to Larry H. Miller Toyota in Boulder. I did not have an appointment. I went to the service desk and the nicest young man named John came to me asking how he could help. I explained my battery problem to him inasmuch as the battery was only two years old. He immediately looked up my record, replaced the battery, set controls in the car while I waited in the lobby. I was on my way in about 15-20 minutes. He was efficient, kind, helpful and asked if he could do anything else for me all the while smiling. While I was waiting in the lobby, he kept me informedof what he was doing. I don't know when I have had such good service from a car dealership!

bouldercabin

Oct 30, 2015

Two dogs, over a hundred pounds, ride in my car. Their hair clogged my battery. The "take to dealer light" went on during a holiday, but the sales force managed to help me get a ride home. Because of excellent maintenance, this is the first problem I have had with my 10 year old Prius! It was fixed the next day.Thanks

Anita50

Oct 28, 2015

I've been a customer at Boulder Toyota for 25+ years and their service department is second to none. Their knowledgable and friendly staff is a pleasure to work. Most importantly, Boulder Toyota has earned my trust and that takes consistent effort and transparency on their part. I now live three hours from Boulder but I continue to bring my car to them for my service appointments. And I will continue to do so as long as I own a Toyota vehicle. Kudos to Chris Doerschlag and his entire team!

TC

Oct 27, 2015

I took my vehicle in for service without an appointment. They fit me in as quickly as possible. They were kind and professional. Everything was explained clearly before anything was completed. The service department took great care of me and my vehicle!

dhl

Oct 26, 2015

In addition to satisfactory service, the mechanic discovered a nail in a tire, and the service representative advised taking the car to the tire store where I bought the tire, where it was repaired at no charge.

MasterMind

Oct 26, 2015

Ramzi was a great sales person from the start, he went the extra mile to get me the Tacoma Truck I wanted. He was a pleasure to work with, and will buy again from him and Boulder Toyota.

Janice

Oct 19, 2015

Excellent customer service!I have brought my car to Larry H. Miller Toyota a few times in the past year for repairs and maintenance. The staff has always been extremely helpful and professional. The service department has been able to identify issues with my car and repair them the first time. I believe I pay a little more to service my car here, but the extra money is worth the quality of work and service I receive.

robert

Oct 19, 2015

Service staff are thorough in their assessment of service and equipment concerns and are able to make service and parts recommendations that need immediate attention. I appreciate that they often come up with cost effective solutions.

buyacar123

Oct 18, 2015

Every time I go to LHM Toyota in Boulder it's outstanding. The service is the best I've ever experienced. I bought my car 5 years ago there and I have never gone to anyone else to service my 2 Toyota's. I'm in the market to buy another car and I will probably go to them to buy again.

Rick

Oct 13, 2015

The employees in the service department at Larry Miller Toyota in Boulder, Colorado are true professionals. They always greet me quickly and courteously. I never have reason to question the quality of their work, as it is always excellent. Ande Alare, the Service Manager, is always willing to answer any qestions I may have, and is extremely personable. I have purchased several vehicles from this dealership, and would never think to have any other dealersip perform maintenance. I am always loyal to businesses who understand the importance of what I call "5 Star Service." I highly recommend this dealership.

Dave

Oct 12, 2015

Service was good, but had to wait a week for an appt.

CjmJL

Oct 9, 2015

I traded in a 2014 sedan where I expected that they were going to give me up to 120% of kbb value as advertised on their website - It was false advertising. Note that they no longer have it advertised on the site now but I did take a picture of the ad on their site before it was taken down. I would have walked away except that the Toyota make model and color I really wanted was not available at other dealerships--it wasn't available here too--they dealer traded to get it for me. Too bad for me, I wished I wasn't in such a time crunch then I could've taken my time--had the time off from work and wanted to get the vehicle asap also rushed so that my trade in would be worth more as well.Price wise on the new car they matched what Mountain States Toyota quoted me for the same exact car except the color was white. The initial talks about the price though was that they couldn't get me as good a deal but they had the contacts to a sister dealer that had the color I wanted and the Internet sales admin talked to the General manager and they agreed to match the price at Mountain states. They did good on this front. The other thing is they sold me an auto warranty that I later changed my mind about 14 hours later. I called first thing in the morning and set a time up in the afternoon--they told me to go in and we'll discuss. But by the time I went in it was too late for their Finance director to go back and change the finance papers, he told me "nowadays, funding is instant and we can't change it." Finance director also told me "man you have issues with your deals and gave me a short lecture on this is a legal binding contract" after I told him I worked with Autonation for my 2014 Nissan and they accommodated me changing my mind about the warranty and finance 1 day later. So yea my fault for being indecisive but sometimes sleeping on it it just doesn't feel right. I understand it's a contract and so on. But at least the guys at Autonation focused on my satisfaction and didn't put me down. Sometimes you are going to have these indecisive customers, you need to learn how to deal with them respectfully. Additionally, I wasn't trying to return the car. Having worked with autonation Nissan before, sales and finance dept was far superior and helpful and customer focused than this dealership. TO BE FAIR though, they allowed me to cancel the warranty contract so bottom line I was able to get out of it but I am disappointed that it will just be a lump sum payment to my loan. I just wanted it off the total for credit reporting sake. The IMPORTANT factor is I can live with it knowing I am not paying that extra 3500 for the auto warranty on a brand new car. It's a Toyota -- it better live up to its high quality brand name otherwise this will be the first and last Toyota I ever buy. Note: the Finance director did tell me they are Toyotas but they do break and asked if I had seen how busy their Service department is and that they are expanding service dept -- I'm hoping what he said though was just a ploy for me to keep the auto warranty.

Happybuyer

Oct 8, 2015

We have bought many cars over the years at this dealership. They continue to offer great service and a fair deal. Thanks for another great experience.

Cindy Bruce

Oct 5, 2015

Excellent, prompt, timely services. Facility was full of people waiting. I was grateful I found a spot to do some work.

Sean

Oct 5, 2015

I have only had good experiences getting by SUV serviced at Larry H. miller.

Bud56

Oct 4, 2015

Rork and members of the Blue Team never fail to keep my Prius running in tip top shape. I get better mileage now than I did 10+ years ago, with the same vehicle!

Toyota7owner

Oct 4, 2015

Very responsive, honest, and respectful Service Teams - esp Rork and Jennifer. In the past. On time w appts and work time estimate. Friendly and helpful staff. Great work

Tom

Oct 3, 2015

Oil change/ tire rotation was fast, efficient and straight to the point.

moneybags

Oct 3, 2015

Took a little longer than I would have liked. Promised an hour. Took a little longer. But everyone was so nice I really didn't mind so much.

Liz

Oct 2, 2015

My treatment at Boulder Toyota was excellent as always. Andre is excellent and I appreciate him. I would not take my car anywhere else!!! Thank you--

2008 4runner

Sep 30, 2015

Rork really goes above and beyond for his customers in the service department. Haven't had the greatest impression from the sales department when shopping for new vehicles (too much hard sell), but recent experiences with Rork in the service department make it worth the trip to this dealership.

davidmendosa

Sep 30, 2015

Chris, who heads the Black Group, is truly exceptional. And he had big boots to fill: those of Mike Valois. And he did it. He is always pleasant, knowledgeable, and timely. Don't let him go too!

PriusDriver

Sep 30, 2015

John always services my car and has always exceeded expectations. The car is always ready before I need to colle it. With $120K miles it still performs like new and has never let me down.

Belfiore

Sep 19, 2015

Our experience was significantly improved due to Emily McNamee and her excellent customer service skills. Emily's product knowledge and very pleasant interpersonal skills made a long process go quickly and effortlessly.We would certainly buy another car from Boulder Toyota and Emily. Suzanne and Mark Belfiore

Bob P.

Sep 14, 2015

Service was exceptional in every way. Their facilities are awesome. The people are truly professional and go out of their way to please the customer.

Erik

Sep 13, 2015

We brought our vehicle to Boulder Toyota for two recall notices and regular maintenance service. Though we enjoy driving our Tacoma truck, I'm disappointed in Toyota as a manufacturer in that they don't seem to have a good handle on design issues. The frame recall is the second of its kind for the Tacoma. I would highly recommend Rork Marney and his team.

Claudiv23

Sep 12, 2015

Audrey Gent was a great service advisor! She made my experience at Larry H Miller a great one. She was friendly, completed my car service on time and thoroughly explained everything about the service to me. willcask for her next time I come back!

Magicgirl

Sep 12, 2015

I always get excellent customer service from this dealership. We have owned 6 Toyotas and needless to say have been to many service departments over the years. Larry Miller Toyota is the best!

Stan Nunally

Sep 8, 2015

I am delighted with the service I always receive. I wouldn't have my cars serviced anywhere else. Awesome team.

Edie

Sep 7, 2015

My car was serviced by the Blue Team, headed by Rork. It was prompt and complete. Rork's team has been servicing my car for several years. I trust them implicitly.

Melissa Locher

Sep 6, 2015

I bring both of my cars to Boulder Toyota for service. I always work with Rork, who is knowledgeable, thorough, and incredibly helpful. He works really hard to find ways to give your car what it needs without breaking the bank. When a particular service requires more time and he doesn't want you to have to sit around and wait, he arranges for a shuttle to bring you where you need to go and return to get you at a convenient time. The waiting area is a bit cramped, but is fine if you have to wait 1.5 hours or less (there are also outdoor tables when the weather is nice). Overall, I am very happy and will continue to use Boulder Toyota and Rork specifically for all of my service needs.

Steve McGuire

Sep 5, 2015

My wife was told she had to buy a warrty that was not necessary. Dishonest company and terrible service. If I could take the car back would. These people are not trust worthy. Do yourself a favor and buy any where else but this palce. Buyer Beware!!!!!!!!

BRU777

Sep 3, 2015

This was third visit and and everybody was very professional and helpful, took good care of me. Thanks for great service with big smile, will be coming back in February for more.

Carscarscars

Aug 29, 2015

This dealership takes such amazing care of you every step of the way and that is why we keep coming back! Thanks for the great service appointment.

coconuts

Aug 29, 2015

This is my 3rd or 4th vehicle from LM Boulder Toyota. Can't say enough good about them. Always professional, never cheesy. Nang has been my go to guy for years. If you get a chance to work with him you'll be very happy. John and Andre in service are also amazing to work with.

JHebert1225

Aug 26, 2015

The guys in the service department were and have always been a huge help. Terry and Chris are always doing whatever they can to squeeze me into the already packed schedule. We commute from Erie to bring our vehicles there. It's always a no stress and trustworthy experience working with these guys. Cheers!

Nancy Higgins

Aug 24, 2015

I have had my 2007 Camry Hybrid serviced at The Toyota Dealership on Pearl and Foothills in Boulder since I purchased my car there in 2007. I have never been disappointed. I have been treated respectfully and promptly. My questions have been answered. I have never felt overcharged nor pressured to buy something my car didn't need. My sister who has an older Corolla with over 150,000 miles feels the same way. We wouldn't take our cars anywhere else.It is a matter of trust. Bill our service guy is the man we trust to tell us the truth and to keep us safe in our cars. In fact, that is the reason I purchased a Toyota because I knew the service was top notch and reliable.

BettyBoop

Aug 23, 2015

I am a long time customer of the Blue Service Team. Rork Marney is an outstanding employee and consistently keeps me informed of the maintenence on my aging Toyota Sienna minivan. Rork has been helping me monitor the maintenance of my car that now has over 150,000 miles. If it wasn't for Rork and his team, I would not be able to keep my car running this well for so long. He keeps me up to date on a major repair that is coming due, and he always familiarizes himself with the service that is required for the day of the appointment. He has great personal skills, and I am seriously considering purchasing another Toyota from Larry Miller's dealership in the near future.Thank you Rork and the Blue team for such outstanding and professional service!

ChandraKM

Aug 22, 2015

They were pretty quick with the check-up/service. They also reviewed timing of my next service and items that should be checked then. They also alleviated a concern I had for my windshield wipers. Thank you.

P maes

Aug 22, 2015

Andre and his team at Boulder Toyota are the best. The only place I'll take my car. The trust that I put in them to take care of my car knowing I'm in good hands I have no worries. Thanks Boulder Toyota

Paul R. Maes

Aug 21, 2015

Andre at the service department is always extremely helpful, and knows what I need, it is a pleasure doing business there. It is the only place we take the car despite having purchased it at another dealer.

tony1234

Aug 21, 2015

As always, I had a very good experience with Larry Miller Toyota. The staff was uniformly friendly and did their best to get my needs meet safely, quickly, and courteously.

Davidwoo92

Aug 20, 2015

I am happy with the car I've purchased and even happier about the connections I've made here within the dealership. Beth, Jacob, Emily were all very helpful.

Mark from Lafayette

Aug 18, 2015

I scheduled an oil change and arrived early. I was going to ask about renewing the 3-service deal I had last year, but my service rep was already ahead of me and asked first.He had a great recommendation for lunch within walking distance too!

LN

Aug 17, 2015

I have always had very good experiences when dealing with Larry H. Miller Toyota Boulder, from the time I purchased my vehicle there in 2007 through all the service appointments I have had since then. I will continue to go to this dealership, both for service and for when it comes time to purchase my next vehicle.

dt

Aug 16, 2015

Our salesman was very helpful and friendly. I was a bit disappointed, however, after he told us that we might get a Toyota survey, that he then "explained" to us that he would not get a passing grade unless we marked him a 10 out of 10 for every question. This was a rather blatant attempt at perverting the feedback process.

vcrecco

Aug 15, 2015

Another pleasant experience with my favorite Toyota dealership. I use the oil change pack and I have one left. This works great for me. I get reminders about my service and my vehicle is up to date on maintenance. Thanks!

toyrunner

Aug 8, 2015

I've been servicing my Toyota 4Runner at Boulder Toyota for the last 4 years. The service advisors and quality of work have always been excellent. I would highly recommend this dealership for your service needs.

xxxxxxx

Aug 7, 2015

Well done and I appreciate the discount service coupons. xxxxx xxxxxxxx xx xx xx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx

KittyKat

Aug 5, 2015

Took car in for oil change, tire rotation and 30-35,000 mile maintenance. Chris helped me decide what was needed now and what could wait for next service appt.

Colleen

Jul 27, 2015

Always great service. The Black Team always takes great care of our cars.

Martin Ring

Jul 26, 2015

You guys are great. I have nothing but praise for Larry Miller Toyota.

Woady50

Jul 26, 2015

Great staffGreat carGreat priceMy car was on its last legs and I was in desperate need for a good quality car. They were able to put me in an awesome SubaruMike Brown is awesome!

Lee2455

Jul 17, 2015

I recenty purchased a RAV4 from Boulder Toyota. We had a great deal through the internet with Nang Ng (internet sales). We stopped by the dealer a few days later to pick up the car. The entire buying process lasted less than half an hour. There was no sale pressure. Great service. Highly recommended.

Prius_fan

Jul 15, 2015

Need to change my original appointment, which they did with no questions asked.When I came in for my new appointment, I had another appointment 90 minutes later.They accommodated me and had me out in less than 60 minutes for oil change, tire rotation, and inspection. Service adviser was very friendly and helpful.

RavMan

Jul 13, 2015

My only complaint is that the old windshield wipers were not left in my Rav as requested. I would have liked the old ones as spares. Otherwise, the jobs was great, including the shuttle service. Many thanks.

C. Steven Aubry

Jul 6, 2015

I was very happy with the speed in which I was able to get our Highlander in and out of the shop. The cost for replacing the radiator was about $300 less than a quote I had received from an independent shop.

William P. Reilly

Jul 6, 2015

Nick George handled the entire buying process professionally and skillfully. This was a special order vehicle which he was able to locate in Texas. The vehicle was delivered in the projected time. The special tires were installed as promised, and the bed extender was transferred from the 2013 Tacoma that I traded in.

Boydicus

Jul 6, 2015

Tom was forthright, detailed, honest, and upfront throughout the process. He didn't waste my time and was patient as I made up my mind. I ended up with a solid deal on a car that is great for me. Tom is a smart, charming guy who I recommend highly should you be in the market for a Prius. In addition, John need remembered me from my last lease three years ago and saw me through the paperwork process faster than I have done before. Kudos to John and the team at LHM.

longmontkathy

Jul 6, 2015

A hot Saturday afternoon I was out on the road and suddenly the emergency warning light with a flashing read care and exclamation point appeared. The book said to have it woes to be serviced, which I did. In the tow truck we arrived at 5:00 pm and was able to get the car into the lot and sign paper work. My sister was with me with her luggage as I had been taking her to the shuttle to get to the airport, We had no ride to Longmont. When I asked about the nearest bus stop, Wayne volunteered to take us to Longmont. What a great guy.The repair work, broken water pump etc., was explained and promptly completed. Your shuttle picked me up at the scheduled time and I had my Prius back and running. thank you so much.

TheWrinkleFighter

Jun 29, 2015

I came in to discuss the end of a lease and left a happy owner of a Prius! Nicholas George was a ROCK STAR: professional, great communication and education, and most of all an advocate for getting my deal done. Philo Grommon, the Finance Manager, was a magician! He worked hard at making make my special circumstance look as shiny as possible for financing. What a great experience and Team... I will be a customer for life.Susan MLakewood, COwww.TheWrinkleFighter.com

Alison A.

Jun 23, 2015

When I decided it was time to upgrade from my previous Toyota, I first did some research online and then decided to visit a few dealerships in the greater Denver area. After visiting 3 Toyota dealerships, I learned that Taylor was truly working on my behalf to help facilitate my car buying experience. Not only did he negotiate the best new car price offerings but also the highest value for my trade-in. Although Boulder did not have the exact car and specifications I was interested in on the lot, Taylor found a dealership that did and personally traveled there the very next morning to retrieve it! I absolutely received the best customer service and dealership experience from Taylor Gasman and Larry H. Miller Toyota Boulder. Thank you!!

LWP

Jun 23, 2015

Took my Prius in for its 90,000 mile checkup. This was a big one that requires a lot of things to be done/changed. Dropping off the car was quick. Soon after I got to my office, I got a call from the tech saying I needed to have a belt replaced that was not part of the checkup. He let me know what was needed, why it was needed and the additional cost. This is what I love about having my car serviced at Larry H. Miller Toyota (which is not where I bought the car, by the way). They always keep you in the loop on what's being done and what needs to be done BEFORE they preform the work. No surprises when I went to pick up my car and, as usual, it was ready earlier than they had told me they'd be finished. The techs are always friendly, informative and punctual. Great service.

dw

Jun 22, 2015

Emily is fantastic! Very knowledgeable about various vehicle models, trim packages, options, and safety features. She was super helpful and incredibly friendly! After the sale, remembered not only my name, but my wife, three kids, and mom-in-law and mentioned them each in a thank you email. This was on a very busy Friday night. Coach was candid, convincing, and helped get the deal I wanted on a car that wasn't listed. Really great guy! There were many customers ahead of me, but Emily stayed until after the doors closed and Ambez courteously and efficiently guided me through all of the paperwork. On several occasions, David stopped to check on things and reiterated his gratitude for my patience with the process. I have been bringing my Toyota here for service for years, finally purchased one here, and will continue to return. Will recommend them to everyone. Truly exceptional! Thank you all very much:)

D. M. Dunkin

Jun 12, 2015

Service was completed much quicker than I expected. This was for recall.

Howie

Jun 12, 2015

The best car experience ever facilitated by salesman Wayne Lewis and Steve Doersam. We have never been treated this well and warmly. Thanks for everything.

Coach

Jun 11, 2015

My entire experience with Boulder Toyota was top rate, and I was impressed with their business integrity and the professional manner in which I was treated. I built a communicative and positive working relationship with sales person, Evan DeShong. Evan was great at keeping me informed and in always following through with the answers to my questions and concerns in a timely and responsible manner. They had the vehicle that I was looking for but not in the color that I wanted, and they worked hard for two weeks until they located the car and had it shipped to Boulder---they went above and beyond to service my needs as a customer and with no hassle negotiating that ended up with a competitive and fair price for the car. They earned my trust and loyalty and have nothing but good things to say about the dealership and specifically my salesperson Evan DeShong, and the General Manager, Steve Doersam. Finally, when it came time for the detailed paperwork to complete the sale, I dealt exclusively with Ambez Miran who was also highly competent, professional, and did a good job of explaining what was needed to finalize the transaction. I remain a highly satisfied customer and will probably go back to purchase a new vehicle for my wife.

missys friend

Jun 9, 2015

The entire process went quickly and smoothly. The service I've received since has also been outstanding. The only negative was that the vehicles detailing upon delivery was not up to par.

Happy

Jun 8, 2015

Our salesman, Sean, was so willing to take time with us and to explain everything. We test drove four different models and I purchased the RAV 4. Love the car! It is responsive and fun to drive and I love the safety features! Embez made the financial part easy as well! We look forward to getting to know the service department and also expect good things from them!

Rick Hodge

Jun 6, 2015

Quality and swift maintenance. I have purchased 5 cars from this dealership, and am always very pleased with the service they provide.

alanderson91

Jun 5, 2015

I recently purchased a 2015 Toyota Prius here. I walked in to the dealer with the goal of price shopping, and walked out a few days later with a great deal on a brand new car. I had recently gotten a CPO from another dealer, but changed my mind and wanted to go green and get a more efficient vehicle. So I went in to Larry H Miller because they were the nearest reputable Toyota dealer to me. I was immediately helped, and received excellent customer care from the salesman Nicholas George. Nick was fantastic, and he's the reason I got the new car. Nick was the best car salesman I've ever dealt with, and worked around the clock to get me the best deal possible on the car that I wanted. There was no haggling, and Nick made sure to be straight with me about the options. I would highly recommend Nicholas George, and Larry H Miller Toyota if you're in the market for a new car with no drama attached. Thanks for the good service.

epar002

Jun 4, 2015

Very helpfully go out of their way to make the experience very enjoyable. All the work was done for me let them know what I was looking for and they found it and delivered Always look forward to working with them!

jprius37

Jun 3, 2015

Melanie Ornelas was very pleasant to work with and got the oil change/inspection done on time as promised. List of customers shown me when I arrived DID NOT have me on it even though I had scheduled the service a week in advance. Last time in for service my wife waited for (2) hours without anyone coming to tell her the work was done. She inquired and they rushed the car through in 10 minutes and DID NOT change the oil (I looked at it when my wife got home - still dirty). A very poor experience. I told Melanie of this and she reacted well and made sure this service was done properly. I have been unable to get service thru' Chris Doerschlag as I used to. Scheduling process with Larry Miller is poor and the on-line scheduling did not work. A vote for Melanie and a vote against the servicing appointment process. Thanks for asking. John Bultena

Dave Fjeldstad

Jun 2, 2015

What makes your dealership meaningful is Chris Doerschlag, the rare times I've missed him on vacation or he was away was ZERO in comparison to when he is there. I have to tell you, Chris is truly the reason we go there and not to Golden where we travel now and again (It's where we bought the car before my purchase of the Venza).Dave FjeldstadP.S. I changed my recommendation to telling a friend after you ONLY accept a survey if EVERY QUESTION is answered! THE ONLY REASON I DIDN'T DELETE IT is out of respect for my desire to compliment Chris, trust me, I won't waste my time on another survey again.

lovemyrav4

Jun 2, 2015

work done on timely manner and effective as promised, service manager came in and helped while dealing with many customers as well, great job ! thank you

Loyalcustomer

Jun 1, 2015

Very professional and helpful I received a report on my vehicle they even gave me a option to protect me in the future with addition warranty

P. Antal

May 31, 2015

Chris Doerschlag and the mechanics have kept my aging RAV4 in good running shape over the years. I can't comment on the rest of the dealership service and sales aspects.

wendyg52

May 31, 2015

Excellent. Evan DeShong was my dealer and he was very informative and great to work with. I had an exceptional experience and love my new car.

Catherine

May 27, 2015

My repair was handled quickly. Kyle reassured me about the timing chain instead of a timing belt.

Jim

May 27, 2015

Very friendly and informative staff. They did a great job getting us the product we were looking for. We are extremely happy with our new car!

Mkboulder

May 26, 2015

Picked up a new Highlander... Very happy overall. Very nice vehicle. Would recommend anytime. Thank you!

no

May 26, 2015

Andre took excellent care of me during my last visit. My usual service man, Bill W. was out that afternoon and Andre made sure all my requests were handled .

Nanny720

May 25, 2015

This dealership always makes me feel comfortable with leaving my car in their hands. The job is always done quickly and efficiently and they never ask me to fix random things that aren't necessary to fix, even when I suggested I get new brakes they assured me I still had plenty of time before needing them changed.

Christie

May 25, 2015

I have been working with Chris for many years. He has always been very knowledgeable and friendly and he listens to my complaints about the squeeky brakes on my RAV4....that drive me crazy

andyedmond

May 23, 2015

I worked with both Taylor Gasman and Evan DeShong. They worked together seamlessly to provide great service. They understood the Costco agreement and this made the process smooth.

Collisella

May 23, 2015

Every service event has been very good to great, so no complaints, save for a situation (defective odo/speedometer assembly) that required inconveniently leaving Prius at dealer for over a week until replacement available.

corelni

May 19, 2015

This dealership is beyond incompetent. They are also completely underhanded. The only good I can say is that they were easy to work with initially and they found us the exact car we were looking for, which while not at their dealership was in Colorado and supposedly they would have it to us in a few days. This is where it gets gnarly. 3 days out: no call yet about the new car that was supposed to be here today. 4 days out: "we sold the car that we were going to trade for yours, so unless you want to pay the $800 transportation cost the deal is off", we go back to the dealership and waste another hour reminding them that we signed a contract that included transportation and it would be illegal not to mention immoral too not produce our car. They agree to do the right thing. 7 days out: "your new car is in, come pick it up" we arrive to find a completely different car then the car we signed a contract for. Different color inside and out, not including some of the options we wanted. They proudly presented the totally wrong car and then acted so confused about what could possibly have gone wrong, it must have been the dealership they got the car from that pulled fast one on them. "Don't worry we will get the bottom of this and we will get your car". 10 days out: "we are still looking for your car and we know what went wrong. Our swap manager (not the other dealership, surprise surprise) was confused about the fact that you had purchased an actual car with a vin number from us and thought you were just looking for a highlander with captains chairs" Translation they tried to pull a fast one on us and get us to take a different car then the one we originally bought since they lost that car when they were messing around figuring out how to transport it. 12 days out: "we should have your car here in 2-3 days or worst case scenario it might take 3-4 weeks". 13 days out: We go to another dealership and buy an actual car, not a hypothetical one. Thanks for a truly horrible car buying experience Boulder Toyota, you have given me a story to tell for years

jts06pinkatcomcast.net

May 13, 2015

Mike Brown was amazing. Best new car buying experience, EVER!! You rock, Mike!! THANK YOU!

1234567

May 12, 2015

Roark and his team always go above and beyond--find ways to squeeze me in and provide the best customer service. I always take my cars here for repair and tune ups.

happybuyer

May 11, 2015

I just purchased my second vehicle from Larry Miller Boulder Toyota. My sales person Taylor, was the absolute best I have ever worked with. After he was able to offer the deal that worked for me, he stood in the pouring rain to help me unload my car. He was friendly, and professional. I'll go back again and again.

Treesaquilts (Teresa Creech)

May 11, 2015

We purchased our new car from Larry Miller Toyota.. We kept Emily, our sales associate, out in the rain and wind for 4+ hours trying out different cars. She was knowledgeable and friendly - and went out in the rain without complaint. She also had a nice sense of humor, which is a plus in my book. Oh - and if she didn't know something, she asked someone who did. She was very good - we liked working with her.We finally selected a dark blue Venza AWD. When we got back inside we saw a grey Venza FWD on the sales floor that we liked. This was at least an hour after closing. We went out one last time to test drive a Venza FWD that was on the lot. While we did the paperwork they jumped the car in the showroom because it's battery was dead from being on the sales floor without being started.Since it was late - 2 hours past closing and we were all tired - we did the minimum amount of paperwork and drove home in our new car. That was Saturday. We discovered, later in the evening, that the battery hadn't held a charge. We charged the battery and I drove to the dealership on Monday instead waiting until Tuesday. I wanted to drive my new car without worrying about it not starting when I was out and about. They changed the battery without question.We completed the remainder of the paperwork while I was there, so I didn't have to make a 2nd trip in on Tuesday. I had an appointment a little later in the day that I couldn't not miss. My husband couldn't come in and sign things until after I left. The loan officer, Ambez, was very helpful and considerate of our schedules. He carefully explained everything I needed to know while keeping my schedule in mind. I can't say enough about the service we received - it was excellent - and I am picky. A different sales associate even found me some Advil.I imagine we will get the same treatment from the service department when we go in for routine maintenance. We've used them previously to fix the AC on our Sienna and were treated well.

JohnC

May 10, 2015

Coach Hooson was very helpful, and persistent at finding the truck I specified. This resulted in a state-wide search. This Tacoma should last a lifetime. Thanks

tourguy

May 9, 2015

Well organized and work completed in time frame promised. Additional noise problem quickly resolved with tech riding in vehicle. All advisors very courteous and helpful.

emsenko

May 4, 2015

Had a filter/oil change/tire rotation. This time was the most efficient ever...in and out in less than an hour and could quickly go on with my day!

fullcircle1

May 4, 2015

Spoke with marissa on the phone in regards to a used tundra i was after. They didnt have the one on the lot i was looking for so she offered to bring one in from another location. After i checked it out i preferred one they had so they all worked with me to get a great deal! I'm very happy to refer them to all! Thanks again israel/fullcircle1 inc.

ron123

May 4, 2015

I received professional friendly service at every appointment. Great team work, I will continue to service my car at Larry Miller Toyota in Boulder because of that.

larryhyche

May 3, 2015

Marissa and the crew were great to work with! Honest and dependable. I purchased my vehicle over the phone, which can be risky, but not with this team. Highly recommend doing business with the folks at Larry H Miller Bldr!

alan123

Apr 30, 2015

Marisa and Tom are professional and caring individuals who give new meaning to no-hassle car buying. Marissa and Tom worked hard to get us the right car at a great price. Marissa stayed late to deliver our new car. She made sure we understood all the vehicle's operations. We will recommend anyone looking for a new car to visit Boulder Toyota.

UsuallyHateTheProcess

Apr 30, 2015

After a frustrating visit to another dealer I called Toyota prepared for "more of the same." Not the case. I got the info I wanted without the "salesiness" one comes to expect from a car dealer. Nice people. Straight-forward info. Then the question came from the sales manager: "What would it take to make this deal a slam dunk?" I said, "I'll get back to you," which I did via email that night. By the morning, all my terms were accepted, no more haggling, and I'm certain we both walked away with a win. After signing the requisite reams of paper, Tom even offered to spend more time with me and my new car so I could get to know it. Which he didn't have to do, as I'd already bought it. I will definitely shop there again.

LJV2330

Apr 28, 2015

Salesperson (Tom Berry), and associate (Marissa), attentive, good listeners. We're very helpful in searching for the New Highlander we wanted. Friendly, honest and trustworthy (following through on what one says) are important qualities demonstrated by staff. It was a very positive experience for us. Never felt pressure. Love our Highlander!

Tacoma Owner

Apr 28, 2015

Chris is always helpful and I have come to depend on his expertise when I bring in my Tacoma for service. If I have any questions he always addresses them quickly.

Toyota123

Apr 28, 2015

The dealership and its employees were very professional and made purchasing a new car enjoyable. They were also honest and fair with car price negotiations and the value of my trade in. After shopping at three other Toyota dealerships, I received the best service and fairest price from Larry H. Miller Toyota Boulder.

Cathie Holm

Apr 26, 2015

I would never consider getting my Toyota Prius serviced anywhere but Larry H Miller Toyota in Boulder. The service is always exceptional, the group leaders professional, friendly, and helpful.

jmorfeld

Apr 23, 2015

Rork is one a great service team lead. He's always ready to help and gives me great advice. I know he will tell me what is best for my vehicle.

SF2617

Apr 23, 2015

I recently sold my Toyota Tacoma to Toyota Boulder. I was going to sell it privately, but Mike Parker made me an offer I couldn't refuse. He was very fair and made the process easy and smooth. I highly recommend Mike and the team at Toyota Boulder.

Drew Ullman

Apr 22, 2015

Tom and Marissa were a great team! Friendly, helpful, and they got us a great deal. They were the very first salespeople we talked to about getting a car. Even though it's common sense to shop around and not take the first deal given to you, what they worked out was absolutely perfect for us right off the bat! We love the car and would recommend it, the dealership, and Tom and Marissa!

tacoma

Apr 22, 2015

We walked in, they had the vehicle we wanted, we bought it, the process was quick. Only negative was the head sales manager did not come over and thank us for our loyalty. Everywhere else we went he did and we did not even buy anything.

Sandy

Apr 21, 2015

Always personableBest car and serviceWouldn't go anywhere else

Carmen Kuri

Apr 20, 2015

Very fast response from the dealer, they had what I was looking for. I was able to complete my transaction within 2 hours. People very kind and helpful.

Pillpont

Apr 17, 2015

Our lengthy list of questions regarding Prius models was answered thoroughly in a reassuring way. No pressure. After acceptance of the price, it seemed a lengthly process at finance. Overall it was a fine experience with your professional and capable staff.

michael

Apr 16, 2015

great customer service. Repaired brakes under warranty at their discretion

Carol

Apr 15, 2015

Roark is very patient, informative, helpful and kind. This is why I choose to have my car serviced there.

Kjk

Apr 14, 2015

John went out of his way to make sure my expectations were met

carlh_car

Apr 14, 2015

Once service was completed, we reviewed all of the findings and ensured that I understood what was being said. One overlooked check was the condition of the cabin air filter which proved to be extremely dirty and so was replaced. This attention to detail was greatly appreciated. The only down note was that the service took about 10 minutes longer than initially estimated. In future, a completion time range (minimum, maximum) would be appreciated to aid more careful planning.

Prius Enthusiast

Apr 14, 2015

As repeat customers of this dealership, our trade-in of our 2005 Prius with 99,000 miles on it was as seamless as possible. Nick went out of his way to help us pick out JUST the right vehicle and his follow-through was superb. John in Finance was extremely thorough and both Nick and John gave me their cell phone numbers with a genuine invitation to call them any time, and they meant it! You can be sure that NOBODY does it better than the folks at Larry Miller Toyota in Boulder. And NOBODY touches my Prius except this dealership... EVER. In my 10 years experience with them, I've always enjoyed exceptional customer service and courtesy. Strongly recommended -- congrats on a job you continue to do well, and you can count on my business in the future.

Thankful

Apr 12, 2015

I am thankful for the folks at Toyota Boulder for helping me to find the right vehicle for my family and not just trying to make a sale. I greatly appreciated their willingness to work with me. They have great customer service and a variety of vehicles at good prices.

MJB

Apr 9, 2015

Kyle's team found/fixed a issue that was not fixed on 4 previous service visits. Truly a motivated and detailed crew. His team did not stop until they found the problem and made sure it was fixed. They also offered other solutions if the problem continued. What a great work ethic and motivated group.Thanks Kyle

Slingshot

Apr 9, 2015

I was In and Out in just about an hour. Never any hassles. Clean and comfy waiting room. Complimentary bottled water and a friendly staff.

Russ

Apr 8, 2015

I want to express my appreciation for my service advisor, Rork, for his competence, friendliness and willingness to go out of his way for me. This goes for all of his contacts with me for servicing.The only other person I know by name at Boulder Toyota is David Hooson who made the purchasing of my Rave-4 in 2009 and easy journey through all the aspects of purchasing.And I want to thank Boulder Toyota for their ease of communication over the phone and general efficiency of all the aspects of purchasing and service that the company has given me since 2009.Russ Coons

luvmy4Runner

Apr 7, 2015

I have been bringing my 4Runner to Larry Miller Toyota for service since we bought in in 2001. I have always had great service and I feel that I can trust the recommendations that I receive. There is no pressure to do more than is needed!

Dave S.

Apr 6, 2015

A technical bulletin in response to an issue was found when I did my 25K service. Part was on order the same day. Was back in less than a week later to have the part replaced. Service staff made sure everything was 100%.

apenny4yourthoughts

Mar 31, 2015

Great package deals for oil changes/ maintenance. Easy to get in and out, they over a free shuttle service. Friendly staff that talk you through all the points on the car inspection and inform you about how your car is doing.

Foppadog

Mar 30, 2015

I have brought both of my Toyotas to Larry Miller for service many times, and we purchased our second Toyota there. Services have been efficient thus far, and I have had no complaints. This time, the dept was running behind....there were obviously many complicated repairs happening at the time based upon conversations in the waiting area. Rork went out of his way to ensure that I was comfortable and understood the time-frame. He did a very thorough job of explaining the services provided today, future recommended services, and the reasons for those recommendations. I felt he was honest and wanted what was best for me and my car above all else. He even helped me with an issue I'd forgotten to mention up front, fixing the problem himself with ease! Not only will I return to Larry Miller, but I will ask for Rork by name for future service appts.

S. Moore

Mar 24, 2015

I found an oily substance dripping from my car on the garage floor. I got an immediate appointment. there was no problem. Apparently I had driven through some "gunk" and it was dripping off my car onto the garage floor. the technicians cleaned up the gunk on my car and checked the brakes, struts, etc. and found no problems. I was greatly relieved and appreciate the prompt and thorough service I received. Thank so much :)

Leslie

Mar 23, 2015

These guys make you feel Welcomed and taken care of from the moment you walk through the door until you drive away in your new car. Thank You to everyone involved!

LittleT

Mar 17, 2015

I used to dread the new-car-buying experience, until I found Coach at Boulder Toyota. I can't say enough good about him, I wouldn't go anywhere else, I'm a repeat customer. Enough said.

Ken Rose

Mar 16, 2015

Terry at the silver team did a great job ordering parts and coordinating the repair. Thanks again Terry. Job well done

kathy

Mar 11, 2015

Staff was pleasant and knowledgeable and very thorough with information. Waiting area was clean and pleasant. Free water is nice, free coffee would be better. Was easy to make appointment by telephone.

Dana Ellis

Mar 10, 2015

Marissa was awesome! I bought a Sienna from Larry Miller in 2000 and returned to Larry Miller because of my past experience with the dealership. Once again, I was impressed and would definitely return to Larry Miller for my next purchase.

X

Mar 1, 2015

Great Customer Service in the Service Department but the entire facility needs updating.

PAT GRANINGER

Feb 27, 2015

Last week I came in for the final comp service on my 2013 Highlander. Arrived around 9:45 and I was out the door by 10:30. Normally, I would have expected to be there closer to 2 hours.

Taylor H

Feb 27, 2015

Quick and incredible service! Simply the best around!

James Oakley

Feb 21, 2015

As usual, everything was taken care of quickly and efficiently.

Cynthia Livingston

Feb 20, 2015

We used the jitney while the car was being serviced - it was great

Clinton Heiple

Feb 6, 2015

No truck equipped as I wanted was in inventory in Colorado, so I ordered one. It came when promised and the transaction was completely satisfactory.

HeyDaddy

Feb 5, 2015

The service is honest and exceptional, they are not going to hide anything from you, even if it involves something going terribly wrong which may incur some huge expenses. The staff give you the personal treatment -- you aren't just another number.

penny triggs

Jan 31, 2015

I dropped my car off for an oil change....Blue Team..I'm sorry I can't remember the name of the person who helped me, but he was very personable and we had a good laugh as I was checking my car in, [some general chat we were having.]I left feeling very upbeat from the exchange.Then when I returned to pick up my car, he told me the mechanic had said I needed tires..He walked me to my car and showed me how the treads were below the acceptable range.This was helpful, as the car had not been performing well on slick roads.I immediately had the tires replaced, and now feel safe again.thank you....I love my RAV4, best vehicle I've ever owned.

Dina

Jan 25, 2015

I was one of the many folks who hit a giant pothole on US 36. I called Boulder Toyota the next morning and they got me in, inspected everything for damage, ordered a new tire, and got me rolling again. THANKS.

bobo2mags1234

Jan 25, 2015

Ramzi Aweida is the First Car Salesman we would consider as a friend. So we had no reservations about letting him have a little extra time to see if it would be possible to upgrade to a 4Runner. As always with your group we have always got the best deals and service so the 30+ mile drive is always worth it to us.Thanks John & Margaret Bowers

BobT88

Jan 23, 2015

Chirrs is one of those exceptional people who doe LM Toyota proud! I am glad to have him as my service rep.I would love to have premium service, which includes car wash and cleanup, and is willing to pay $10 extra per visit. Lexus has it, I wish you do too. Thank you!

r

Jan 21, 2015

My initial visit was for service, but It turned out that fixing my car wasn't really reasonable, So my next visit was a sales visit, looking for a used car, and after some exploring, the newer models seemed like a possibility, so I'm really answering for all three options below - service, sales-new and sales-used.I had a Highlander and LOVED it until the transmission quit on me. I was looking for something a little smaller like the RAV4, hoping to improve the ONLY thing I didn't love about my Highlander - the fuel efficiency. I worked with Wayne Lewis, and he met with me several times at my request to help narrow down my choices. We looked and drove and drove and looked some more, and I kept going back and forth between wanting just another Highlander and wanting to find something with significantly better fuel efficiency, I also couldn't decide between getting an older, less expensive vehicle and getting a brand new car with no worries about any major repairs anywhere on the horizon. It was enough to drive a salesperson crazy. But Wayne stuck with me and kept trying to find what I was looking for, even though it changed so frequently. We looked at a LOT of cars. Wayne definitely stood out from the crowd of salesman at other dealerships, and even from some of the other salespeople at Boulder Toyota. He was patient and calm, genuinely friendly, not overly chatty, and never did that obnoxious overzealous fake-bonding thing so many other salespeople do. He did not pounce on every potential new customer. He seemed to understand that customers will come to the salesperson when they are ready. Wayne answered my endless questions patiently and professionally. He did not spew the complete list of features on every model we walked past. He listened to me and provided the information that was appropriate for me, He didn't seem to mind going on numerous test drives with me. He was eager to help me find the right car for my needs and suggested several different options. He was extremely helpful and very pleasant to work with and I will definitely find him again when the time comes. THANK YOU WAYNE ! Also, thank you very much to Rork Marney in Service (with the Brown Team) for his compassion in delivering the news that my Highlander was not going to make it, and for introducing me to Wayne. Thank you Rork!

rrudland

Jan 21, 2015

It was great working with Sean and everything went very well except the credit for our old Prius was much smaller than expected and the long delay getting to the finances was tedious.

mtrpn

Jan 11, 2015

What impressed me first at Boulder Toyota was the salesman, Vandy Scott, who quickly found the exact Tacoma I was looking forat another dealership nearbyand suggested I try them! From the San Francisco Bay Area I had been combing the western states to find a Tacoma Access Cab 4x4 manual transmissionwith no luck. So I tried the dealership he suggested, put down a deposit, and then made flight arrangements to get to Boulder, and drive the truck back to the Bay areaonly to have the dealership call and say they had sold the truck before they could process my deposit. So I called Vandy again, who had the same truck, different color. Good enough, I said! Again, I put down a deposit. But, this time everything went like clockwork. They worked up a special long-distance agreement for my unusual circumstance, everything accomplished by phone, email and text message. I flew to Denver, took a transport to Boulder, and the truck was there, waiting, ready, first thing in the morning. And Vandy was there with the papers ready to go! I was on the road back to the Bay Area in an hour. What could have been a nightmare was a breeze: Many thanks to Vandy Scott and Boulder Toyota for making it happen!

Lotalove02

Dec 30, 2014

From the 1st phone call to the picking up of my car, it was a pleasant experience. Coach made the whole process very easy. I will never do business at another dealership.

Janice

Dec 27, 2014

Everyone is fabulous at your facility. I even had my dog with me, a German Shepherd (Yeager) and the staff loved having him there. He was not very patient though so we took several walks while waiting for my service to be completed on my 4-Runner. Thank you for such nice folks who work at your business!!Janice

Cindy Carey

Dec 22, 2014

The service person fit me in a hour before my scheduled appointment and did a great job.

steveabel

Dec 20, 2014

I have been getting my vehicle serviced here for years, and will continue. Great people. They have almost always completed service in line with their estimates, both in time and price.

Cheryl Gaiser

Dec 15, 2014

I had an appointment and the Red team said it would take about 45 min.s so I went in courtesy lounge and settled in with a news paper. By the time I had gotten to the sports page they were bring my keys to me. I just happened to drive in at a great time!

chuckcfix

Dec 9, 2014

We were greeted at the door and treated like royalty. We dealt with Sean and had a wonderful experience. This is our second purchase with Larry H. Miller Toyota Boulder. We'll be back!

tmwalkerco

Nov 22, 2014

Boulder Toyota has always done an exceptional job of customer service and making me feel important. All of their advice they have provided me over the years, such as this part should be replaced now or it can be postponed until the next service reservation, is greatly appreciated. When I have had issues with the service, Andre and his team have quickly worked to resolve the issue to my satisfaction. I could not recommend a service department more than Boulder Toyota.

Jim

Nov 15, 2014

I've been servicing my 4Runner at Boulder Toyota for 50K miles so far and have always had exceptional service.

Debra Marrufo

Nov 10, 2014

My experience at Larry H. Miller Toyota in Boulder was great! Tou Lee was very knowledgeable and assisted me in every aspect. I had gone to Lakewood Mazda and had no response, I called twice and received no call back, nothing! I wouldn't recommend that dealership. Go to Boulder Toyota they have a great selection and very helpful sales men.

ilanchait

Nov 9, 2014

I went for my first service and asked for only one important thing, that the passenger belt stops making a chiming sound when my dog is in the front seat. The woman in the express department first told me its illegal, then she said it would take too much time and it would cost me money. Eventually a nice manager, Jason, fixed the situation and got someone to correct the issue in under 5 minutes! Thanks Jason, you were great, too bad the rest of the "express team" was horrible to say the least.

Jeff Walker

Nov 7, 2014

My wife and I had a very good experience working with our sales person, Wayne Lewis, at Boulder Toyota. We took delivery of our new 2015 Highlander last week and have been enjoying driving it. The staff was very helpful in gettign us familiar wit hthe new car. Bill Sommers did a great job working with us to setup financing and Misty Dockins was very helpful in selecting the additional options that would be best for our car.

Randy Vineyard

Nov 6, 2014

Always an exceptional experience. You and Chris have always handled my business in a friendly and professional manner. I have recommended Boulder Toyota to many friends and family. Andre has always handled my service needs promptly.

aguero01

Nov 3, 2014

It was a good experience Ramzi stepped out side of the box to keep us posted of the status of the delivery of our ne Highlander.

Nelson

Oct 23, 2014

I am a repeat customer/buyer.I am always happy with the service dept (especially the Blue Team)

xiaoyu80305

Oct 23, 2014

Jennifer in the Silver team was very friendly. She was also very knowledgeable. My car was broken down in Denver and, had to be towed to her. In Denver I was told I need to replace one of the brake caliper. Jennifer told me that replacing caliper might not be necessary. She was right, which save me a lot of money.

E Glenn Kindle

Oct 21, 2014

I was very satisfied with the service I received. The staff were friendly and helpful. The time it took to service the car was very reasonable.

johnpnicholson

Oct 21, 2014

Tom was great. We were not going to buy anything that day but the deal on our FJ was exceptional so much we could not pass up

soniadadafan

Oct 14, 2014

I was very glad that they could accommodate me without an appointment....I had traveled to Colorado Springs the day before and my service light came on, which was a little nerve-wracking, but I correctly assumed that it was because I was due for an oil change.

Ernie Oram

Oct 10, 2014

I always get exceptional service at Larry Miller Boulder Toyota both in purchasing and service work. Employees are curteous and very helpful to my needs. I've been a customer off and on for over 30 years. I've tried other dealers but always come back to Boulder Toyota.

RicoZ

Oct 9, 2014

A typical dealership experience, they wanted to give me nothing for my trade & upsell the car I wanted to buy with a bunch of things I did not need or want. In the end they called back the next day to give me the deal I was looking for. I am enjoying the car I bought at the end of it all.

Carol

Sep 30, 2014

Very positive experience buying a car at Boulder Toyota. Professional and attentive.

Low

Sep 29, 2014

Tire light has come back on after one week. Can;t seem to keep it off.Had major check up so had major cost, but warranty insurance helped a lot.

hanyshanata

Sep 29, 2014

Very Bad Customer service and highest Prices, They tell come the car you want is there then you arrive and its sold already. xxx thats not how to make new customer. Everytime i go there i never felt comfortable

Eorszulak

Sep 16, 2014

Sara goes above and beyond for me each time I visit. No matter what my needs are she makes things easy and convenient for me.

aglefevre

Sep 12, 2014

I decided to buy a new car while staying with my family in Denver. I live in Arizona now, but lived in Denver for 13 years. I am a member of Costco and my husband had bought a car from them at a dealership in Phoenix and had been very happy with the car and the discounted price.I was referred by Costco to Larry Miller's Toyota dealership in Boulder.I was inclined to buy a Prius - and the dealership had the model I was looking for, plus the trim and it was the right color. So, I was very lucky! However, I was very impressed by the quality of the salesman - his help and advice and knowledge. I felt no pressure to buy and it was a very good experience. I also was impressed by the finance manager, and his help in finding an excellent loan company for me. I could have paid cash but my husband and I felt the financing was excellent. So, I do have a car loan, but a good one.

AllisonMelun

Sep 7, 2014

Thanks for being so wonderful to work with. Went above and beyond to make our deal work. We love our cars! Great people, great dealership.

lesliekesson1

Sep 7, 2014

I do not purchase vehicles often. I tend to buy and keep my vehicles for many years. Considering I have not purchased a vehicle since 2001, my purchase at Boulder Toyota was easy! I knew I wanted to buy a Toyota and chose to buy from Boulder Toyota as my son works here. I am grateful for his employment and positive experience so in turn, came to your establishment.From the beginning, Coach made the process easy. We test drove both the Four Runner and Highlander, as I was not certain which one I wanted. He was knowledgeable and entertaining. He easily answered my questions and guided my purchase.Misty and Bill were very helpful and informative as well. Thank you.

Graham T

Sep 1, 2014

It would be fair to say that over the years we have not had the most enjoyable experiences when visiting car dealerships. This was not the case this car shopping experience. time. Mike B our salesman was excellent. I would highly recommend the Boulder Toyota dealership.

dore.frances

Aug 28, 2014

I moved to Broomfield and still drive to Boulder to be at this dealership. I have purchased two Rav 4's from this dealership (Coach) and like the connection I have with everyone there.

Greg

Aug 24, 2014

Larry Miller Toyota in Boulder provides outstanding service. I've been going there for over four years and I have all three of my vehicles serviced there. Everyone is so friendly and customer focused. The shuttle service is awesome. My service representative Klye was very knowledgeable and gave me straitgh answers.

Ted Demopoulos

Aug 21, 2014

Our salesman was Tou Lee, and he was great! My only complaint was, the bank told our salesman what cars they could make work for the loan. I walked in the dealership with no credit looking to get it started. My family were given 3 vehicles to choose from. We fell in love with the 2007 VW Jetta. Beautiful car. My family and I were there most of the day, mostly phone calls by our salesman to the lender. After a lengthy phone call to the lender to get final approval on the car we fell in love with, the lender then says that we can't get that car. My wife and I were upset to hear this news after being given this option, then having it taken away. We felt like we wasted our day. We left the dealer heart broken. This left us only one option for a vehicle and my family desperately needed a vehicle. The dealer brought this other car into their shop to find out that this was not a good vehicle to sell and Tou refused to sell us a bad car. Tou also had great news along with this more bad news that was just given to us. Tou was baled to talk with the bank and get us into the car my family and I fell in love with in the first place. Awesome!! So now I'm able to rebuild my credit and drive a sweet car! My hat goes off to my salesman Tou, he was awesome!! Thanks again!!

mar005413

Aug 18, 2014

My review with Toyota was exceptional. I only went to this location as a referral, and now I may use this location for all future use.

Robbi

Aug 15, 2014

If I need to fill these out every time maybe you could send me the link while I'm in the waiting room?? Seriously, though, the car was ready faster than they promised and it's always taken care of wonderfully.

mmwins

Aug 12, 2014

I never dis a business on one bad day but the Larry H Miller Boulder Toyota Service Department has gone from bad to worse.I had my 2007 RAV4 there well over a year ago and was hesitant to go back. At that time I left my car all day for servicing and hadn't heard from them by late afternoon so I called. They forgot they had my car and did not work on it! I had to bring it back another day because it was too late to start. So yesterday I brought it in for a recall, oil change, and because a number of diagnostic lights had come on, it needed computer diagnosis because it could have been anything from a bad gas cap, oxygen sensor, coil, etc). I had a 7 AM appt and was told that it should be only 1.5-2 hrs. Now things can take longer and did but it was how they handled things which really was the problem. To make a long story short, first John, the service manager, said that if he could fix the dashboard diagnostic problem within the $116 cost of the diagnostic charge he would but if it was more he'd call me. So I walked nearby to have breakfast and was back in an hour so I waited in the waiting area. 1.5 hours passed, 2 hours passed. 2.25 hours passed and no call but I could see my car up on the lift so I went out to the service area to find John. He said unfortunately that they had found that the ignition coil was bad and it needed new spark plugs which would cost $495 but they hadn't started since it was a lot more than the $116. He also said there was about another $3300 worth of work that needed to be done. I did not have the time nor wanted to undertake the that effort without a second opinion so I said to just do the plugs and coil. He said it should be pretty quick so I waited patiently. Another hour passed and no word but my car was up on the lift for most of this time (which is a strange spot for reaching spark plugs). So I decided to check how things were going again. I wen to John's service station but no John. So the woman service agent (sorry I forget your name) next door who was very appologetic tried to find him. After hunting outside for him she said he was with another customer and would be with me in a minute in the waiting area. So I waited another half hour and no John. So I wnet back to the service area and there he was talking to another customer. That finished quickly and I asked how things were going and he said that he had my car mixed up with another one and that it was more difficult to get to my plugs but he'd go check with the technician. After looking for several minutes he could not find the technician who was supposed to be working on my car. It is now 11:30 AM so they give me a ride to work and say they will deliver my car to me and knock off the diagnostic charge (which they did). My car got delivered in early afternoon and I was happy to be able to drive it home and back to work without incident. HOWEVER, I went to try and put gas in it today and the gas cover release no longer works. It must have been adjusted by them because it will pop the cover but when you let go of the lever it just pulls the door shut again! EEEK! I am taking it back in first thing in the morning so they can fix that. In 2 weeks have an appointment for the final recall that is supposed to take 6 hrs so I am leaving it for the day but it better get done. BTW one of the issues the technician claimed is bad are the rear shocks leaking. I had them replaced in February so I am taking it back to where I had them replaced. For LHM Toyota's sake those shocks better have infant mortality. After that I have no reason ever to go back to LHM Boulder Toyota.

steve

Aug 11, 2014

I just got my 2003 Toyota Corolla 150,000 mile service completed. And, once again, was impressed by the quality of the service department personnel and their work. I have been using their service since moving out to CO, and do believe that the regular quality service has been a great contributor to the fact that my Toyota is still running well. Love the department, love the car.

Melinda Roark

Aug 10, 2014

Have been dealing with your dealership for 25 years! Wouldn't go anywhere else!! Great employees, environment, workmanship, cars!

stanun

Aug 9, 2014

The service team at Larry H. Miller Toyota in Boulder is and always has been awesome. I would not take my vehicles anywhere else for service. They always recommend the right service at the right time. Never more than what's needed.

wallyclark4

Aug 7, 2014

The service was excellent and I have confidence that our 2006 Prius is still in tip top shape. Minor glitch: It is confusing finding the right team and spot to check in at.

Hollie C

Aug 6, 2014

My husband and I went to Larry H Miller Toyota - Boulder on Saturday to possibly purchase a new vehicle.The experience was lackluster. When we walked in, we were greeted by a sales guy, Nick. I told him which vehicle we were interested in test driving, and he led us out. He wasn't very friendly or talkative. He seemed pretty indifferent from the get-go. (I had mentioned that I previously spoke with David Elmgreen and Sean over the phone, and that they seemed fairly friendly, but he wasn't interested in this information. I guess he wanted the potential sale to himself.)After looking over the vehicle, we decided we wanted to take it for a test drive. Since we prefer to listen to the sounds of the car and focus on the ride/drive (rather than make small talk that distracts us), we asked if we could take it ourselves (without him accompanying us) and offered our driver's licenses and insurance. Nick said, 'I can't let you do that. I have to go with you.' I looked at him dubiously and said, 'Really?' He said, 'Yes. Company policy.' I further raised my eyebrows and said, 'Really? That's very odd.' I stared at him, clearly not believing him, and then he goes, 'Well, you can, but it takes a lot longer.' I told him that was no problem, since we weren't in a rush. He was clearly not happy with our answer, but guess what? He came back with the license plate in just a few minutes. Seriously, Nick? Straight out lying to your customer's face is not a way to instill confidence in them within the first ten minutes of meeting them.So, we took the vehicle out for a test drive and decided we liked it. Next step: will they offer a reasonable amount on our trade? In short: nope. Not even close. Now, we've both bought/traded vehicles many times in the past with dealerships. I understand the process. I know they're a business and need to turn a profit. However, they low-balled me by $2k on my trade-in from what 2 other dealerships offered me. Furthermore, they insulted us by saying, 'Oh, well, the other dealerships could offer you more based on how much they were discounting the vehicle they were trying to sell you.' Yeah, thanks but no thanks for the b.s. reply, Nick. They were so lazy they didn't give us a counter-offer! At this point, we had heard enough between the lying and b.s., that we just walked away.In short: We were lied to twice, severely low-balled on our trade-in (compared to other dealerships, no less), and did not feel at all valued as potential customers. Shame, since we were ready to walk away with a new vehicle. If you're looking for a car dealership that does a better job of lying to your face, and that actually seems happy to take your money, save yourself the drive and stay away from Larry H. Miller Toyota in Boulder.

Russetrs

Aug 5, 2014

We faithfully bring our Toyotas to Boulder Toyota for our scheduled servicing. Our cars are serviced in a timely maner and all involved do a fine job!

Keith

Aug 3, 2014

I feel I was given the best deal on a new Camry that was possible. All the employees treated both myself and my wife as our impressions of them was important to them. The true buying factor was the care and pricing on our trade in, which was a used Camry. They helped me to take good care of that car and I expect the same from all servicing of this purchase.

Gail Schumacher

Aug 2, 2014

The green team always gives excellent customer service and john whipple is great to work with. He and the green team have serviced my 2009 corolla since I purchased it at boulder Toyota. Andre Alire also provides great customer service too. I have always had great customer service from Larry Miller/Boulder Toyota and recommend the dealership to others.

Meg

Jul 28, 2014

Polite service manager, who seemed knowledgeable. Most importantly, it was completedat the time they stated.

Michael J. Bushman

Jul 26, 2014

This is the second vehicle in a year we have purchased from Boulder Toyota and both times it has been a no pressure experience. We have also recommended Boulder Toyota to our friends.

BobT88

Jul 24, 2014

I have to say that having Chris as my contact at LM Toyota is the best! We live 25 miles away from LM and still go there for the outstanding service!

Hethned

Jul 24, 2014

Service dept. was very nice. I am a little concerned about the technician telling her that there is a small leak in the transaxle, but she did not think it is a concern yet. I cannot see anything on the ground but I hope it does not become an issue since they are unsure what it might be exactly. It could cost over $3000.00 but I don't know how that is determined before work is done

Cindy

Jul 23, 2014

I always enjoy working with Bill Waggle and "the gold team." Service is on time, on the dollar amount, staff is courteous and Bill takes into account one's time limits and answers all questions with patience and thoroughness. I've been using the service center and the "gold team" for seven years--since I bought my Prius from this dealer-- and plan to return.

Peggy Deverell

Jul 18, 2014

The whole staff was great

jmorfeld

Jul 13, 2014

To be honest I thought it was a bad day when Mike Valois left Boulder Toyota, but Rork Marney hasn't skipped a beat. He meets my ideal of how a service advisor should help his clients. He's honest and tells me what can and can't be done. He and his team take great care of our Tacoma. And just a great person also. Chris Doerschlag is also great to work with and is my choice if Rork is out.

leha3002

Jul 10, 2014

Thanks for the awesome service. The staff were so friendly and the service was quick and exceptional. I know I can always count on LHM toyota to meet my needs!

Ernie Oram

Jul 6, 2014

I always get great service at Boulder Toyota, I'm a long time returning customer.

Mary Hultgren

Jun 23, 2014

Our service was fast and efficient as always.

Rick R.

Jun 21, 2014

Ricardo assisted me with a test drive on my recent visit to Boulder Toyota. He was low pressure, high information in my interaction. I test drove a used vehicle and he provided a wealth of information about the vehicle, the buying process, and the dealership.

riv2230

Jun 14, 2014

Thanks for the fast and dependable service. I appreciated Chris' thoughtfulness and efforts to meet my needs and complete the service appointment under the estimated time. Thanks!

Ross Ward

Jun 13, 2014

Service was prompt and the service manager was very helpful.

Tom

Jun 13, 2014

Their repair department is up front and honest and the sales department is low pressure. Great qualities for a car dealership.

Ivonne Herrera

May 31, 2014

Buying was very easy, my priority was the interest rate and I received what I requested.

aronralston

May 30, 2014

The service team completed my 20k mile service and handled a recall issue in faster time than expected and were very curious to work with, as always.

Sunshine

May 28, 2014

The dealer place was clean. Sales person was knowledge and friendly. Great customer services. I would recommend this dealership to friends and family.

jdamon

May 27, 2014

Taylor was very knowledgeable and professional in his presentation of the vehicle and in the terms of the lease. My daughter and I enjoyed working with him and are happy with our decision.

jbulena

May 26, 2014

Part of included service on a new vehicle - 2013 Prius. Finished on time and staff was courteous. Complimentary check of other car functions and liquid levels was included.

Darrell Mullis

May 20, 2014

Chris and the Black team are always responsible and they always provide great service. There were some things that came up in my repair. Chris informed me of these and of the time delay in completing the job. He updated me along the way. It is a pleasure working with him and I trust his integrity and accountability. That is a nice feeling in an industry that has a public reputation of misrepresentation. Honesty and transparency are important and and Chris has both.

sjaschert

May 17, 2014

Every time I come to service both my Toyota cars, Rork is the consummate professional. As a former Toyota mechanic, he is very knowledgeable about the workings of the automobiles making it easy for me to explain any problems. Rork looks at my cars and explains to me what the issue may be, and makes sure the mechanics look into it. He also, makes recommendation on what should be evaluated/checked-out if it has not been done in the past such as an alignment. Rork is always thorough, patient, kind and conducts business with a smile. He's a great asset to Toyota!The last time I was in to service my 2009 Toyota, it was a very busy day with the Toyota recall on the Rav-4s. The mechanics were very backed up in the alignment section which is what was required for my car. They were great in keeping up with the back log, and got my car done in time for the scheduled pick up. Wow! They are amazing! I wish the customers could personally speak to them and let them know how appreciative we are of their expertise. Please let them know I am!I've had my Camrys serviced by Toyota since 1994, and have always had a great experience interacting with "all" staff.

Eric

May 16, 2014

Service was friendly and on time. Too bad they don't wash the car when it is returned, one of only a few dealerships who don't do a wash for their customers.

cvigil379

May 15, 2014

I recently purchased my 4th used vehicle, from here. This is the only dealership I have gone to over the years, and I don't see that changing. Every time I have been there, I have been greeted by a friendly staff member and not hassled. All the other people I encountered, while doing business there, were also friendly and helpful. I felt as though I was worked with very well, and always left happy. Every vehicle I have purchased has been exactly what I wanted/needed, and I got a more than fair price for them. I would recommend this place (and people) to anybody. Top notch customer service and always in & out quickly.Thanks,Mike V

Ricardo Miranda

May 13, 2014

Chris D provided the customer satfisfaction I was looking for. I did have to wait 45 min. for the shuttle to give me a ride back home, which I thought was a bit too long.

Nononotorious7

May 13, 2014

Great service! Marissa was very helpful and they treated me good! Very happy with my truck, highly recommend this dealership! Any questions I had were answered. They were not pushy and gave me a good deal. Ask for Marissa!

steveabel

May 12, 2014

I have been using Boulder Toyota since I came to CO ten years ago, and the quality of their service and their knowledgeable personnel will keep me coming back. While their price is sometimes higher than what other advertise, I appreciate quality work and good information. Great people at this dealership, I can recommend their service department.

Craig Sherman

May 9, 2014

Great service appointment t

MountainMom

May 8, 2014

After checking around Fort Collins, it was a better price (and better service) to drive down to Boulder to go to Larry H. Miller Toyota for my painless dent repair. They were very accommodating to the scheduled appointment and were quick with servicing. Will always check again with Larry H. Miller for future servicing needs.

paan12

May 7, 2014

Marissa was super helpful, although pretty new on the job, made sure I got every answer I wanted, was genuinely caring to help me chose the right car. I was hesitant coming in just for information, didn't want to be pressured to buy by seasoned male salesman, didn't want any BS, just info. Marissa was the real deal. Chris who helped with trade in was also very nice, kind and helpful. Rick was very friendly, gave me good info, things I didn't know. In the maintenance department outside Chris (with the long last name?) has taken care of me and my Prius for 8 years. He's a major part of why I didn't look at any other dealership for a car. He is beyond fabulous with how clear and honest he's been while my car was serviced, always explaining things clearly so I'd understand. Sometimes he even brought a worn out part to show me why I needed a new one. With all the horror stories of bad or fake car repairs, I've felt confident bringing my Prius to you. If Chris was busy with someone, I usually waited for him instead of talking to others (except Mike was helpful too)...trust is very important.

virtuosity0021

May 7, 2014

I walked in looking to see how much my current car was worth, and to potentially see what it would look like to get a new car. Robert was kind and greeted my shortly after entering the dealership. He was able to quickly show me around the vehicle I was looking at and offered a test drive. He worked closely with me to get the price to a point I was happy with for my new car.

12jack

Apr 26, 2014

Enjoyed working with Michael Brown and like the new Highlander. We were always treated very fairly and with respect. Glad the dealership has such a good customer service.

Dee Perry

Apr 4, 2014

The individual customer care is exceptional!

Bob moore

Apr 1, 2014

They provided quick and ouality service for my 2012 Venza

Bryant

Apr 1, 2014

Jennifer was awesome as always

Cogirl7357

Apr 1, 2014

I knew the exact vehicle I wanted when I walked in the door. The entire experience was stress free. Everyone was friendly and helpful. I will recommend this dealership to everyone I know. Best car buying experience ever!!

Chuck

Mar 31, 2014

Check-in for my appointment was fast and easy. Service was performed on schedule.

Jeff Trimmer

Mar 31, 2014

Larry Miller Toyota/Scion in Boulder is a great dealership. After my old vehicle was totaled out, they helped me acquire a new Corolla. Additionally, they help my wife trade in her old worn out Kia for a newer vehicle.The service department personnel are fantastic. When I needed warranty checks done, or my wife needed maintenance to her car, they always took good care of us. The service was excellent, and prices were reasonable. There are closer dealerships to where we live, but I don't mind driving some extra miles to have Larry Miller's dealership take care of our needs. I would recommend this business to anyone I know.

Stanley A Nunally

Mar 31, 2014

Excellent service rendered by Kyle Sanborn and team.

Tony Alexander

Mar 31, 2014

The staff was helpful, friendly, and never pushy. Great job!

xtoyotacustomer

Jan 10, 2014

Called to schedule 35,000 service on my Prius. Person scheduling service insisted (3 times) that an oil change was required at 35,000 in spite of the published maintenance recommendation. I asked several times that she verify the maintenance recommendations, but she insisted that the synthetic oil should be replaced every 5,000 miles (while the published schedule specifies 10,000).When I called the 'customer relations' representative (Sara Tubbs) to ask about the discrepancy she said that since I had purchased pre-paid oil changes they did them at every service appointment (or at least charged you for it at every appointment). When I explained that wasn't what Toyota recommended she became very angry and said the service person was new (and apparently not well trained ) then hung up.Take your vehicle to a reputable service department!!!! I'll never buy another vehicle from this shady dealer.

steve

Dec 7, 2013

This dealer advertised a car here on AutoTrader and on their own website with a price. I called to see if the car was still available (it was), confirmed the price and headed to the dealer. Upon arrival I was informed the price was a mistake and it was $2,000 higher.I don't know if this is normal business practice, but BAIT and SWITCH is bad business.I have no further experience as I left immediately.

Long-Time Satisfied Customer

Aug 2, 2013

Although no longer living in Boulder, I continue to bring my van, which was purchased at Boulder Toyota 15 years ago, to Boulder Toyota for service and repairs. During the past 15 years, I continue to trust and rely on the excellent customer service both Andre and Chris, of the Service Team, provide when making decisions regarding the safety and maintenance of my sole transportation for my daughter and I. I appreciate that Boulder Toyota provides alternate transportation to me when my van is being serviced. I look forward to many years of continued excellent customer service from Boulder Toyota. Way to go Service Team!!!

Anonymous

Jul 13, 2013

I went here to drop my car off for an oil change. All I did was walked across the street to eat lunch, came back, and my car was ready to go!

DRemington

Jul 12, 2013

I went here for a routine maintenance and oil change. They are great people and are always friendly. My only problem is that I have to book an appointment a week ahead of time, and that can be rough to figure out.

Cookie

Jul 10, 2013

The place is very clean. Great customer Services. The staff was great

Anonymous

Jul 2, 2013

I went here to get an oil change. I had a tire that kept leaking air and it was very simple. I had a screw in the tire so it was no big deal and they fixed it for me.

DTrejo

Jul 2, 2013

I went here to get a new disc brake assembly. There was a problem with the water pump. Only fixed the brakes and everything works good now!

Anonymous

Jun 28, 2013

I thought that overall it was a really good experience.

JBurton

Jun 28, 2013

I went to the dealership for a recalled part on my vehicle. I was able to get out of there pretty quick.

Anonymous

Jun 27, 2013

I thought that overall it was a really good experience.

James Clarke

Jun 27, 2013

I thought that overall they had great service, and a established dealer.

THeidmous

Jun 27, 2013

The last time I went here, I had to get a new clutch for my vehicle because there was an overhaul on my stick shift. My only disappointment was they did not fix it right the first time as they forgot to put a bolt down. I would have bottomed out my car if my friend did not notice and keep it together for me until I got it fixed again. They were understanding at the dealership but I was a tad frustrated.

Anonymous

Jun 20, 2013

I think this dealership takes too long to get an oil change, even when you have an appointment. In my experience, it can take up to 3 hours to get in and out of there. Also, they usually forget to reset my digital card in my car so my car says to change my oil soon right after I get it changed.

KNakauchi

Jun 20, 2013

I went into this dealership and got service done on my car. It was fast, and I'm happy with it.

Albert Celio

Jun 11, 2013

I thought that overall my experience was great. I'll be going back again soon for another oil change.

Anonymous

Jun 11, 2013

I thought that overall it's an excellent place. I go there all the time.

ESenko

May 17, 2013

I went to the dealership to get an oil change. I found the people very welcoming and friendly.

Anonymous

May 15, 2013

I thought that over all the experience I had, was good.

MAghababay

May 15, 2013

I dropped the car off at the dealership. Told me it would be 2 hours to be done, called me before then and it was great!

Jon Bond

May 10, 2013

I think that the dealer service is superior to any other dealers.

RMcAndrews

May 9, 2013

I went to the dealership because I had to leave my car there for maintenance. They made sure I got home and gave me a company card. They definitely took care of me.

vivalafayette

Apr 26, 2013

Excellent communication and honesty..I knew what I needed before I went in and they did not suggest any thing else..Their expertise saved me from an otherwise expensive repair alternative..I would suggest them to anyone needing service.ThanksJames Ryan

Boulder_Driver

Jan 2, 2013

This dealership must believe that consumers have no access to the internet and are completely ignorant in car sales tactics. Off the bat theyre friendly, but when it comes to the negotiation piece I was downright insulted. Ive purchased one vehicle from this dealer, and recently attempted to purchase two more. I did not complete the purchase of the second two cars and went to another dealer as an observable pattern of behavior quickly emerged. While you can get to a fair price with these guys, I did not wish to repeat my first experience and walked out. My belief is that they try to wear you down; thus the extremely lengthy process I noticed others have commented on as well. If you can outlast them the deal will be fair, but not the best. My experience in both cases is pretty similar to what others have posted on this site:1. Once you indicate a willingness to talk numbers, they take their sweet time giving you their price offer that is the starting point of the negotiation. In both of my experiences, you sit at the sales guys desk while he consults with the manager for what seems like an eternity 30 minutes plus.2.The numbers they come back with are completely out of line. The figures quoted imply the customer has done no research and has no clue what the car theyre considering is going for. To call it a starting point is absurd. In both experiences I did not even need to consult my own notes to know how far off their starting position was. There is no goodwill shown in the initial offer even for repeat business. 3.If you reach an agreement (which I did the first time), the paperwork can take another 5 hours or more. I was not sure that this time was excessive until I walked on the last deal they were trying to give me and went to another dealer where I completed the process in 35 minutes.To add more color to my experience with the car I actually purchased from them some additional detail is prudent. Their starting offer to purchase had my payment $300 higher than I ended up getting the car for. Negotiations took more than five hours after which we reached a point that was in my range of what seemed fair. Without information such as their dealer holdback and other details, there may have been additional room to negotiate. Ive subsequently had other dealers put all this information on the table so that we can negotiate based on good information. Service with this dealer is outrageously expensive. While Ive only had a couple of things that I had to pay for thanks to Toyota Care, I was able to have those completed by another party at 30-50% less than what this dealer was charging.In summary, I could not say enough to discouraging purchasing from this dealer. Theyre so coin operated theyve lost sight of whats important to the customer to the extent they insult our intelligence.

Frustrated Consumer

Sep 1, 2012

These dealers just don't have the time to work with you and we were even there on a week day. The dealers were nice until it came time to actually make the purchase and then everything came to stand still and took forever. We purchased our vehicle here and it took over 3 hours for them to complete the purchase paperwork (while our infant was with us). Then when we finally got the paperwork in the mail, a month later, it had been filled out incorrectly (wrong names on the title and had to be sent back and redone). Really if you're going to take that long to finish the paperwork at least do it accurately.Love the car but would recommend trying a different Toyota dealer. We'll be in the market for another new car soon and we are thinking of another Toyota but we will NOT be going back to this dealer to test drive or purchase.

hwho

Jun 12, 2012

My car buying experience with Boulder Toyota started out just fine. I had been watching for a Rav4 v6 through the certified used toyota program and finally one came up in boulder. The actual sales process was ok, but I was told the car had only one owner, which was "technically" true but turns out it was owned by a rental car company. A little different that what is typically meant by one owner. Also, my real problem is that I was dumb enough to be suckered into the extended warranty. I know, I know it is never worth the money, which is definitely true. But I did have a few repairs that needed covered. First was a leak in a piece under the windshield. Apparently this wasn't covered by the "so-called" bumper to bumper warranty. After much complaining they finally agreed to fix it, but I had to drive all the way up to boulder instead of just having it done at the dealer by my house. Next a little later I had an airbag issue and again, I had to take it to their dealer, a Nissan one this time. Which makes no sense. Now "technically" this bullpucky warranty I foolishly bought was provided only by Larry Miller dealers. So I was supposed to go to one of them, but it was unclear when I bought it and it was presented as a Toyota warranty (although I'm sure all the terms they used were legal they just shaped it in a way to make it seem like that)Now mind you they did nothing "wrong" but all these shady sales tricks really leave me with a bad feeling of Boulder Toyota. Their warranty is shoddy and just a way they try to fleece you. I am kicking myself for expecting a smidgen of decency from car dealers.

patnoyes

Aug 28, 2011

I am in the market for a new SUV or crossover. I am comparing multiple makes and models. RAV4 was one of the vehicles I was considering. I wanted to look at and drive one the same day I was test driving other makes for a good comparison. I stopped into the dealer and was taken to the lot by one salesman, who was paged within a couple minutes and left me for another customer, promising to send another salesperson. When the second salesman arrived he immediately asked if I was there alone or if my husband was with me - this is 2011!!! He was paged in to close a sale for another customer within 2 minutes of arrival and offered to send a third salesperson - all in less than 5 minutes. I will never set foot in that dealership again!

markjadvani

Aug 8, 2011

It is a pleasure to be work with Dale Baker on a common goal, ie I wish to keep my beloved 2000 4Runner in perfect running condition for as long as the auto Gods will allow us. I have 168K miles so far with no major concers. Regular scheduled maintenance and a few wear and tear items are all that we have had to do. Dale understands my desire and truly cares about helping me to achieve it. He is a trusted friend in all of this. I look forward to working together to achieve another 168K miles.

adriannemiddleton

Jul 27, 2011

John was very clear about what needed to be done, and why there was trouble in the first place. The shuttle driver went out of his way to collect me after hours. And the breaks, which needed to be turned, are very smooth after the work. Also, valve chatter is notably less after the gaskets were replaced.

juliegarrett

Jul 25, 2011

I needed to have the passenger side sun visor replaced on our Camry as it broke and when I arrived the guy who helped me at the service desk said that it was a simple installation and he might be able to do it himself and then I'd only have to pay for the part. He was able to install it and he saved me on labor. Now that's great customer service!!!

Nunally

Jul 8, 2011

The service department always gives great service and only recommends what is required. I like that. I know I'm not being ripped off which has happened at other dealerships I've dealt with. I feel confident that my cars are road-ready when I pick them up.

k1rkdenn1s

Jul 7, 2011

Prior to scheduling auto maintenance, the Customer Service representative researched all of my questions and got back to me. The work on my car was completed in a timely manner and I received a reasonable discount. I was informed about the condition of my vehicle and additional work required in the future. I was treated in a friendly and professional manner that generated trust.

Terri Johnson

Jul 6, 2011

Everyone was friendly and accomodating. The service department was very busy and a little disorganized. But the workmanship was good and all was accomplished in good time.While I waited for my car to be serviced, I met with Coach because I am considering purchasing a new car. I filed for bankruptcy and it was discharged 12/2008. I am a Costco customer and was originally assigned to Nang Ng. He was not in on the day that I brought my car in for service. He continues to follow up. My credit score according to Experian is 666 and what Coach pulled up was in the 500's. He said that he could not sell me a car without a significant down payment. I have plenty of income but want to only use $1,000 as a downpayment for a car. Coach said he would follow-up with an email which never arrived. I also asked how the Costco discount worked and he was vague in his answer stating that it depends upon the vehichle. I did not appreciate that answer.I would consider purchasing a new or newer used car either a Camry, Avalon or an SUV. I have owned 2 Landcruisers since 1996 and love that vehichle. So it might be difficult to switch to a sedan. My Landcruiser has over 235,000 miles on it and I plan to keep it.Thanks,Terri

Haydee Kuner

Jul 2, 2011

I went in for a routine lube & oil, plus tire rotating. Work was done in less time than I was expecting, and Dale was most pleasant and informative regarding my vehicle.

Brian Delka

Jul 1, 2011

In the ten years I have been dealing with Dale Baker I have never had a problem. I feel the pricing is fair. Conveniance is good and everyone is nice and helpfull.

Boulderrose

Jun 24, 2011

Mike is one of the reason I remain with Boulder Toyota. My son goes to Mountain States and they are very fancy. Beautiful waiting room, Fancy repair area. They give good service also but Mike keeps me coming back to Boulder.

She'sADel

Jun 24, 2011

Just purchased a 2nd generation 4Runner with low miles from a private seller and wanted to make sure everything would be in good condition for an upcoming road trip. Jennifer is very knowledgeable of this specific vehicle, she mentioned she has owned 4Runners and Tacomas herself. They are thorough, patient, and have excellent communication with customers. The timeframe she quoted was accurate and she called 30 minutes before it was done so I could plan accordingly. Like others, I agree they are a little more expensive than others BUT- if I don't have to bring it back twice for the same problem (which I read others have issues with) then it is actually cheaper.

hoopscoach

Jun 23, 2011

Mike is the reason I use Boulder Toyota. He is always extremely helpful, ready to do what ever you need done. Great impact he makes for this dealership! Wish the sales staff came close to being like Mike V.

PatDzuris

Jun 23, 2011

As usual, when we arrived at the Service Department, there was Mike Valois ready to handle our service. He prepared our paperwork and gave us an estimate on how long it would take to complete the 5000 mile free Toyota maintenance. When we explained that we had a conflict due to another important personal appointment Mike arranged for Shuttle Service for us. We were able to accomplish our personal business and maintenance on our new Highlander simultaneously. Everything went very well. This recent experience is typical of the service Mike provides and a major reason why we continue to deal with Boulder Toyota.

PRINZMETAL

Jun 23, 2011

Justin promised the oil change would take 1-1.25 hours. It took 1.5 hours. Not bad for you guys as it seems to take alot longer than usually promised. He even came out and told me when it was finished as opposed to other times (with other service managers) I had to ask. In each of these cases the car had been finished 30 mins or more and I was just sitting there waiting for nothing. I bitched each time to the head service person. He must be trained to say he is sorry, but things did not get better until lately.You are a high volumn dealership and it shows!!!! My lexus, jeep and even my subaru service was more friendly and customer oriented. The Boulder jeep people even came out to their waiting room and kept me appraised as to where everything stood. You should hire their female serice manager, can't think of her name (I think it is Irene). She is very good. Too bad their cars are not as good as yours. if they were I would be driving a jeep.Your salesman Wayne Lewis is very good. I am not sure how many cars I have bought from him. Better keep him around.

blbtoyota

Jun 14, 2011

I always receive good, personal customer service from Dale Barker. I've been bringing my fleet of three Toyotas to Dale for ten years now. I'll continue to do so because I appreciate the personal attention.Thank you,Ben Blaugrund 720-272-8102

g2hughes

Jun 14, 2011

The gentlemen made the experience great. They gave my kids popcorn and kept me informed on my vehicle and quickly got the service done. Very impressed at the speed and attention to customer service!

bpklfarm

Jun 9, 2011

We received a letter from you that you wished to purchase our '08 Highlander to increase your inventory of used vehicles. We visited your location and spoke with Mike Brown. He examined our Highlander and made a offer a little above KBB value and also had an '07 RAV4 that fit our lifestyle and financial needs well. The price he quoted us was $2,000 below sticker so both ends of the sale worked very well for us. We were very very happy with the entire sales process.

hubbellk

Jun 7, 2011

Dave was friendly, very helpful, and knowledgeable. Felt most comfortable with him compared to other salesmen that I talked to at Honda, Chevrolet, Ford, and Hyundai.

cmbrand

Jun 2, 2011

John, with the Green Team, was extremely helpful with the missing towing-toggle cover on the front. The rest of the servicing was very quick and capable. I appreciate the convenience of Boulder Toyota. Thanks, Charles M. Brand

jme14er

May 28, 2011

I purchased my Toyota Tundra at Boulder Toyota in 2002. Since my purchase experience was so positive, I have always had my vehicle serviced at this location. I have always used Dale Baker's Red Team for any service that needed to be done. Dale is professional, reliable, straightforward, efficient, and trustworthy. I always know what I am getting when I work with Dale... I know the work will be done promptly and correctly. I always recommend that my friends take their Toyotas to Boulder Toyota (even though I live in neighboring Longmont, which has it own Toyota dealership!) The service in Boulder is consistently excellent and I rely heavily on knowing that my truck is well-maintained. At 150,000 miles, I need to know that my truck will run every day. No matter what. So why take it anywhere else? :)

DaveSkinner

May 10, 2011

I've been a customer of Boulder Toyota since I purchased my first Toyota Land Cruiser in January, 1982. During most of this time, I've worked with Dale Baker as my service adviser. I currently have a 1998 Toyota Land Cruiser (150,000) miles that is in showroom condition. Dale and team have helped me keep it this way.My goal is to have a car that is available 100% of the time. This means that every time I want to use it, it starts and runs reliably and all of its capabilities and features work. To date, all of the 6 Toyota vehicles I've purchased since 1982 have been serviced at Boulder Toyota and all have met this goal ... there's never been one moment in the last 29 years that any of my Toyota vehicles have failed. I attribute this to the regular maintenance completed at Boulder Toyota.I bring my vehicle to Boulder Toyota for service because I trust the service team to complete all of the required service work with the highest quality. The service staff is competent and helpful, the facility is clean, the customer waiting area is comfortable and accommodates computers.I could take my vehicle to any of the area independent garages. Several times I've needed to do this and the experience was less than desirable. When I service my vehicle at Boulder Toyota, I am totally confident that the work will be completed with the highest quality, the most consideration for my car, and the best experience for myself.

vincegerber

May 5, 2011

Very friendly, efficient service. My overall impression is that they are experts who will do any scheduled repairs and maintenance perfectly. I'm also confident that any additional work recommended is really needed, not just an attempt to bring in more profits to the shop.

irenkei

May 2, 2011

Since we purchased our camry, each time I have had an occasion to take the car in for service, I have been happy with the way I have been treated. They give me the impression that they want me to enjoy my auto and give it the care that they would want if it were their auto. My only trips to the dealership thus far have been for routine services and I feel, each time I leave with the car that it is in tiptop shape. This gives me the impression that should I ever need to have major repairs to the car, it will be done correctly and to my satisfaction.You do make me feel that I and my Camry are important to you!

decspring

Apr 28, 2011

Dale has always been great. I have never had any problems with anyone in the office. Whenever I have a problem it is addressed and fixed without hassle. I purchased my vehicle from Boulder Toyota and I would recommend anyone I know to buy a car there.

soniadadafan

Apr 28, 2011

Great job! I was in for an oil change and told that it would take about an hour, but it took only about 45 minutes and no one tried to pressure me into buying a new air filter or brakes or other things that might typically happen at other service centers.

jeff_franke

Apr 27, 2011

Came in for 3 month oil change and rotation. Everything was taken care of as expected. Recalls were pointed out and discussed (I knew about one from another source, was pleased that recall was discussed as well as a another that was not upcoming but not yet ready do to availability of parts.)

missybriggs

Apr 24, 2011

I am always pleased with the service department. They are always on time when I drop off my car and very courteous. They always answer any questions I may have and I trust their expertise. I never feel like I have been had. I would recommend Boulder Toyota to anyone.

MarieLynn

Apr 14, 2011

I did not have an appointment that day but was still able to get my car in on a busy Saturday. Even though Jennefer did not get my car in until 3:00, she stayed on it and made sure my car was finished and back to be by the end of the day. I was concerned about the safety of driving my car due to a few issues I was having and she was able to make certain that my car was finished and safe to drive.Thanks!

elqui

Apr 9, 2011

Called and got an appointment for the next day, drop the car and it was ready when I called back, the shuttle that brought me back to work an back to the service station was punctual, they explain everything and gave me a great price. I'm getting the two next oil changes for free. Very good experience.

eduj

Apr 7, 2011

You can't imagine how long it takes us customers, years and years, to find what has been put together at Boulder Toyota Scion. The customer service and repair work is solid; done right the first time, every time. I trust my vehicle will be expertly maintained; and I actually save money by never going anywhere else, even for an oil change. It's experiences somewhere else that make us all wary of service shops. When we finally figure out these folks at Boulder Toyota Scion always do us right, we're in for life.

rocketV4

Apr 6, 2011

John did a fine job of researching my service history to resolve a problem I had with tires. He checked my car thoroughly, and presented me with several options. He found just the right tire for my needs. He also had his tech thoroughly check my car for any suspension or steering problems. He gave me a very good deal financially on some excellent Michelin tires. He kept me informed several times while I was waiting for the service. And he got me out quickly. I checked the blocks above as I did because I couldn't have been better satisfied with my service or happier that they got my car riding smooth as silk again. I would absolutely recommend their service department and John Whipple to handle any Toyota maintenance issues.

Jim Oakley

Apr 2, 2011

I have never had a bad experience dealing with Kim in Sales, or Chris in Service. I appreciate their taking the time to explain any questions I have. Both go the extra mile. I have been using your Dealership to service my cars since I moved here almost 6 years ago. My son lived in Boulder at the time and recommended you. I have always had my cars serviced at Dealers as I feel that any problems or issues can be dealt with on the spot. The two cars that I have (RAV4 and Venza) are my 4th and 5th Toyotas. I have been very happy with all of them.

1dburke2

Mar 28, 2011

My experience at the dealership is good, however it is not great. Currently you require me to schedule a visit for an oil change. When I am early or at least promptly on time for the appointment, I still wait over an hour. Great service would entail that I am in and out within 30 minutes.I recognize that you are not Grease Monkey. However, I think you can do much better.Thank you,

maggi.friend

Mar 28, 2011

service was good. I like working with the white team. Josh made me feel like an important customer. The only thing I didn't receive was a quote for the new door spring, for future reference.250 characters??? really??? blah blah blah blah blah

loup407

Mar 27, 2011

Back when I owned a Subaru, every trip to the dealer, I learned to, when picking up the car, open the hood. EVERY visit, I would find a shop rag, a torque wrench, a screw driver, or some other tool left behind. No one seemed to be alarmed by this. When I bought my FJ at Boulder Toyota, I intended to most of my oil changes myself. After my first visit to the service department, that changed. Chris acts as if he really cares about my FJ, and my happiness with it. As I've made a few mods to the FJ over the years, I've learned to depend on his suggestions regarding how they might affect my warranty or practical use of the car. The techs I've met also are knowledgeable. One of my greatest FJ joys is picking up my truck after a service at Boulder Toyota and finding a sticky note on the steering wheel that says "Nice rig!". I intend to keep my FJ for many more years, but when I buy another car, it WILL be a Toyota, and I'll buy it at Boulder Toyota. Everyone I've worked with at Boulder Toyota is honest and reliable. As a business consultant, I see many many poorly run businesses. One of the things you notice about them is poorly run businesses can't keep good employees. That doesn't seem to be the case at Boulder Toyota. I recommend your business to friends frequently, and am very active on fjcruiserforum.com and yelp.com and compliment Boulder Toyota as often as I can. You guys deserve it.

boulderiver

Mar 25, 2011

I appreciate the friendly greeting upon arriving, I have never been standing waiting for someone to help me. (Unless of course there are other people in line which is normal). The service always takes the amount of time I am told and I appreciate when the head of the service team comes to talk to me if there is anything my vehicle needs such as a battery or filter. I never feel I am being "sold" something I don't need. My questions are always answered. The customer service aspect of Boulder Toyota is excellent. I really appreciate the 3 oil changes/tire rotation/vehicle inspection for $75. It is a worthwhile purchase. I have mostly worked with Bill Waggle and he is always friendly, helpful, answers any questions I have. I recommend Boulder Toyota to others. In fact a friend of mine said they were going to switch and make the drive to Boulder to go to Boulder Toyota after me telling them about the great service.Thanks!

lfetterman

Mar 25, 2011

They seem to do a good job overall. It can take a while to get an appointment. Prices seem a bit high as compared to other shops, but I feel more confident that I am getting the straight scoop on what needs to be done on my car. People are very nice and helpful, once you get past the so-so receptionist. Mike is very friendly, happy to give you as much detail as you want about your car, and really takes care of you.

steveabel

Mar 25, 2011

I have been dealing with the service department at Boulder Toyota since we moved to Colorado in 2003, and have always found the staff helpful, knowledgeable, and fair. They have also performed the major service intervals on my vehicle, and I have not had any problems

Anita50

Mar 17, 2011

Chris Doerschlag is one of Boulder Toyota's greatest assets. Every time I come into the shop he has a smile on his face and is ready to jump in and solve any and all problems. My sister lives in Boulder but is working in Denmark on a two year assignment. One of her daughters noticed that the back tire of their 4-Runner was low so my sister asked me to take the car in for service. Chris immediately checked out all four tires and determined that the one is question was indeed losing air and needed further inspection. He told me I did the right thing by coming in, which was reassuring, and he said he would get it up on the lift as quickly as possible to understand what needed to be done. The service team found a nail in the tire and it was repaired quickly.Chris personifies customer service excellence and our entire extended family (we all own Toyotas) feels lucky to have such a knowledgable, kind and personable "go to guy" at Boulder Toyota. He deserves a bonus or at least a pat on the back from executive management!!

Sydney1208

Mar 16, 2011

The Service i have received through this Toyota location has always been pleasant. We've been Toyota owners in our family since 98 and most of our service has been through the Boulder Toyota location. My mom has taken fond of Dale at your location but I will continue to schedule all of my service through Jennifer because of the time she takes to handle each customer.

JPeter

Mar 14, 2011

I was very satisfied with the Service and friendliness of all the staff at the Toyota dealership service department. They made every effort to meet my needs which I greatly appreciated. Dale is very knowledgeable and is happy to explain everything you need to understand what work is required on your car. I felt like I could approach my decisions better as a result. They are also a trustworthy staff.

rgore

Mar 14, 2011

Had repeated visits for same problems and had to pay for labor every time.Always had to call at least 2 times before someone could schedule appointment. Very rarely receive call backs on voicemail left. When called for Oil & Filter Service, 3 times I did not get appointment within 2 days of the call. Last week I was told no slots are available for one week due to new customers being accommodated from other shop that closed.Prices for services and labor are at least 10% more than other shops.Shuttle services for morning drop off have very long wait times, had to arrange for alternate transport for the last couple of times after waiting for over 30mins.

KMO

Mar 11, 2011

Most of you know me by now. I've been buying Toyotas from you since 1976 when you were Lyons Toyota. I've sent at least a a half a dozen acquaintances to you who have also purchased Toyotas. Happily, my neighbor and his wife just purchased a Rav 4 from you at the end of February, not on my recommendation (I didn't know they were even considering a new vehicle), but because your internet sales department responded quickly and with a significantly superior price. When I learned that they had purchased from Boulder Toyota, I told them that they had chosen the best dealership in the area for both sales and service - that your service department would look after their needs and wouldn't try to "up-sell" parts or service that they didn't need.Keep up the great workKevin O'HornettGolden, CO

morganhikes

Mar 11, 2011

You have serviced my 4Runner for about 6 years now. I always have the feeling that Chris understands my cars needs and is honest with me. At 1/4 million miles, lots can be done to a car. Chris helps me prioritize and I trust what he tells me.I look to Chris for advice with this car and for deciding what to buy next.

GAWALLA

Mar 10, 2011

GREAT SERVICE ,FRIENDLY,HELPFUL AND VERY KNOWLEDGEBLE SERVICE ON TIME AND ALWAYS WILLING TO HELP.WILL ALWAYS RECOMEND TO OTHERS ABOUT THIS SERVICE.MANAGEMENT ALWAYS APPROACHABLE.VHEHICLE READY ON TIME SHUTTLE DRIVERS VERY HELPFUL,OVERALL GREAT EXPERIENCE.

fostertlu

Mar 1, 2011

Having Mike Valois as a Service Advisor is truly a peak experience. I always know that I'm going to be taken care of in an efficient and more importantly, a friendly and considerate manner. He always has a smile and a kind word - and no problem is too big.

Kavakava3k

Feb 27, 2011

Great service, work, and attitude from the people. I've been coming to Boulder Toyota since I bluff my car and everyone has always been friendly and professional. The place is clean and the staff is low pressure. I had to get some last minute work done and the staff went the extra mile to accommodate. I'll recomend Boulder Toyota to everyone.

zane.montgomery

Feb 26, 2011

I've used Chris every time but once on my service visits. He's very easy going, knowledgeable and responsive. Never had anything but good experiences and quick servicing. If I come back, i would recommend Chris and his team. Thank you Chris.

jen51870

Feb 25, 2011

As I had stated in the first survey I was asked to complete, the only negative comment I would have regarding my recent experience is that a greasy handprint was left on the driver's side door panel near the window.I was very impressed however when within only about an hour after submitting my first survey responses, I received a call from the customer service manager offering to clean the spot at no cost and at my convenience. I appreciate the prompt follow up and offer. I would like to also mention that the process of making an appointment is much easier now. I spoke with two different women during the process of booking and confirming my appointment and it was refreshing how friendly, professional, and helpful they were. (I am so sorry that I do not remember their names.) Keep up the good work!!

drzowie

Feb 8, 2010

Summary: I liked Boulder Toyota at first, but they are unreliable and I no longer recommend them.I bought two cars there -- Prii in 2001 and 2007. Pricing was acceptable, the sales experience was pretty good. But they've been cutting a lot of corners recently, and (for example) I, my wife, and my two kids spent a half-hour poking around at their Highlander Hybrids on the lot (about 100feet from the sales floor door) and nobody approached us (as happened in 2001 or 2007). We went to nearby Mountain States Toyota and got excellent service and a great price on a Highlander Hybrid '10 model.Service is probably acceptable for most, but you pay a premium for going to the dealership (Prius tune-ups cost something like $250 each!), and I expect to get back reliability and on-demand service. They will refuse to do anything that is not in the official maintenance book (for example, they once refused to install aftermarket mudflaps on my Prius), and the work they do is not necessarily correct -- for example, even if you pay the extra for synthetic oil you are unlikely to get it. The last two or three tune-ups I got there had minor issues (in one case it wasn't obvious that the oil had been changed, because the dipstick was coming out just as dark after as before), but the final straw was when they asserted to me that they had rotated my tires when I could see for a fact they had not. They always made good on my complaints, but for such high prices (and no flexibility) I expect 100% reliability and quality checking -- if I wanted to inspect my own car's lube, oil, brakes, and such I'd do it myself rather than taking it to the shop.