Lee's Summit Honda reviews

PLN

Oct 17, 2016

My husband and I bought our first vehicle from a dealership this weekend. After looking around at several dealerships, we ended up buying from Lee's Summit Honda. Andrew helped us find a vehicle that fit our needs and wants without overselling us on anything. Andrew and Jason were both courteous and professional with me during the price negotiation process which was nice. Overall, I had a great car buying experience at Lee's Summit Honda.

Tomjc

Oct 14, 2016

I bought a 2017 Honda Accord EXL from Lee Summit Honda on October 12th and couldn't be happier with the purchase. I knew what price I wanted to pay and how much I should get for my trade and Leslie and Austen made it happen. Austen is friendly, cheerful and one of the hardest working guys that you will find. This is my first car from Lee Summit and I hope it is a start a great dealer-customer relationship.

Paula C

Oct 10, 2016

I just bought my 8th car from this dealership. They are by far the best dealer around. They bent over backwards to get me into my new vehicle. From my sales rep, Erik, to the sales manager, to the finance manager all eager to help me get the vehicle I wanted. I also only take my cars to Lee's Summit Honda for servicing. Fantastic service all the time.

C.Dieckmann

Oct 7, 2016

This is my second vehicle from LS Honda. You guys are great, and working with Dennis Bodenhamer was truly a pleasure. He helped me find exactly what I was looking for in the 2016 Civic ES.

Amy K

Oct 6, 2016

I have bought several cars over the years, and this was probably the best experience I've had. Low pressure, Martin really listened to what I needed in a car, and was helpful to the end. I kept waiting for the trick, for the bait and switch, but it never came. I appreciate when salespeople and finance departments listen when you refuse a service or extended warrantee. They may not have bundled a bunch of extra items into my sale, but they have guaranteed that I will buy my next vehicle from them. Thanks for everything!

Irv Jensen

Oct 5, 2016

Easy to deal with. Extremely helpful. Extremely knowledgeable.

Bunyamin

Oct 3, 2016

Hi Everyone, I was looking a lease car after my wife car accident. I visited 5 different dealer in KC. Finally i had THE BEST offer form Honda Lee's Summit. The salesman Marco ( Mr. Balanco ) help us really fast. I do not have perfect credit score, i had co-signer. I had Honda Accord LX 2016. I have the car for 3 years, first oil change is free..:))I want to recommend who read the review. You should see Marco, such a friendly young gentelman, first and then get your best deal and get your car...

Mr. Murat

Oct 3, 2016

I lease the Honda Accord LE 2106..I want to say thanks for Martin for such a friendly sales person. Thus, i had my 3 years leasing finally.Thanks so much.

mw

Oct 3, 2016

Saturday I purchased a vehicle the salesman was Justin Garth he was very helpful and made the process go quick and smooth

MWilson

Sep 30, 2016

Justin Garth went above and beyond! Thanks a lot man, appreciate everything you did for me ! I will definitely be recommending to all of my friends to come visit you.

New CRV Owner

Sep 28, 2016

I was very happy with my salesperson Leslie Hodges. She did a great job making this an easy buying experience. I will definitely be a repeat customer.

BARBARA LINDSEY

Sep 26, 2016

This is my 3rd leased CRV from Lees Summit Honda, and I couldn't be happier. Since 2012 when I leased my first to my recent 2016, I have enjoyed 4 years of peace of mind driving these cars. The sales staff are excellent, and have worked with me to be able to afford what I am wanting. I especially recognize and appreciate everyone's attitude and respect that is shown to a woman buyer. I most definitely often recommend your dealership to family and friends.

Straight Talk

Sep 26, 2016

Let me say that with the exception of the finance guy, all of the staff at LSH were nice. Austin, Hector and Jason were friendly and helpful. But after signing all the paperwork, I realize that purchasing a certified pre-owned (CPO) vehicle is a business transaction--and "nice" gets left at the door. I had three critical issues with my experience. I shared them with the dealer and am happy to share with would-be buyers.FIRST, I asked, but did not receive full disclosure about the previous owner when I initially asked. I should have insisted I have a chance to review the past title, 182-point checklist and a copy of any repair orders PRIOR to negotiating the purchase price.SECOND, there was too much emphasis placed on the dealers cost of the CPO warranty during pricing discussion. There was limited room in price negotiations because of their costs. In reality, the CPO warranty essentially replaced the 10-month of the "new car" warranty that had expired. This may be one reason to avoid buying a CPO Honda--it adds extra cost to the vehicle. THIRD, the CPO 182-point checklist was obviously done in a hurry. There were items that indicated they met the standards for CPO vehicles, but they did not relate to our vehicle. For example, Seat Heaters, Sunroof and Navigation System all checked as meeting standards for CPO. Problem is, none of these were on our vehicle. Clutch was "crossed out" on the list, so I know the protocol for items that are not present. I lost faith in the entire checklist and should have made time to have the car inspected by my own mechanic.ADDITIONALLY, regarding the buying process, I found the price negotiations prototypical for used car sales with the man behind the curtain. The pressure tactics to sell the additional extended warranty after we had settled on a final sales price left me wanting a shower. We planned to come back in 2 days to make payment and take delivery, yet if we did not agree to the special purchase price of the extended warranty at that very moment, we were told the price would go up. I couldn't believe it, so I asked for clarification. Yes, two days delay in agreeing to the warranty and the cost would go up. When I declined to pay for the extra coverage, I got a dose of attitude. And this soured the entire purchase process for me. I lost any sort of trust in this dealer. On the POSITIVE side, the car is beautiful. The detailers at LSH made this car look brand new -- inside and out! Hector knows about Honda engines and the inner-workings of the Honda Accord Sport. He actually opened the hood and pointed out several features of the mechanics. He also explained variations of the different models. And gave my wife and I time alone to discuss the car. I found these lacking from other dealers.

Travis

Sep 24, 2016

Brandon, the online salesman, was excellent to work with when I went in to purchase an Odyssey.

A Satisfied Customer

Sep 21, 2016

The professional staff made sure we were were well informed. This was an overall excellent car buying experience.

Clint Snider

Sep 19, 2016

Visited Lee Summit Honda just to check out a Honda Civic Hybrid and possibly do a test drive. I was not at the point I wanted to buy, still sitting in the research phase on what I wanted to purchase. At Lee Summit I met Ms. Kayla Wolff and she was more than helpful and accommodating. I explained to her that I was a military member who drives on average 900 to 1000 miles per week. I told her what I was interested in and she instantly grabbed the keys and we went for a test drive. I was impressed with the Civic and Ms. Wolff answered all my wife and I's questions, and if she didn't know she was very prompt in finding out the answers. She was not pushy like most sales people are and she did not try and sell me something I was not interested in. After the test drive, I wanted to speak to my wife about it and get her take and Ms. Wolff gladly gave us some time. After a short discussion the choice was made to purchase one of the three Civics advertised. When we sat down and started talking bottom line dollars the finance manager came out and thanked us for our service and gave us a heck of a deal on the Civic we wanted. He explained what he had in the car and what kind of military discount they offered. After a simple hand shake the deal was sealed and we started doing paperwork. In addition to the fantastic dealings with Ms. Wolff, my wife and I had great dealing with the finance person who offered us an extended warranty price that we could not refuse. Ms. Wolff again was very helpful with further questions we had and had no issue grabbing subject matter experts on questions about tires and service. It was a very informative car buying experience for both my wife and I as well as Ms. Wolff. I am over all very pleased with the buying experience I had with Lee Summit Honda and with Ms. Wolff. I will return to Ms. Wolff if I ever am in the market for another vehicle or if anyone I know is looking.

IanC

Sep 19, 2016

Andrew Horsch greeted me at the dealership in a polite fashion. He was very knowledgeable and helpful throughout the buying process, even going above and beyond to offer in depth information to make me feel more comfortable with using the features of my vehicle. The process was quick and efficient and left me feeling confident in my purchase.

John C.

Sep 19, 2016

Thanks Leslie and Andrew, thanks all your help. It was the best car buying experience. I was in and out in less than an hour and half. Thanks.

Muthukumari

Sep 14, 2016

Thanks to Hector Xiong & Sales Manager Jason for the great support.

Patti George

Sep 11, 2016

Great salesperson Leslie Hodges when I called about a car that was listed on line they where not sure where it was at the dealership or if it had even arrived yet.She went and found it there and called me back. I went to the dealership drove it and bought it. Very nice and smooth transaction. Glad that I got the car that I wanted.

Oldhousegirl

Sep 8, 2016

I purchased a new Honda CRV with the help of Sean Richey. Tthe front desk person acknowledged me immediately when I entered the showroom and promptly got a sales person to help me through the selection and buying process. Sean Richey was extremely knowledgeable and patient. He thoroughly explained all features of the vehicle in language a "non mechanic" can understand. He followed up and answered all my questions and emails promptly. This was a great buying experience.

Sara D.

Sep 6, 2016

Eric Kuligowski was instrumental in my purchase of a pre-owned 2016 HR-V since he was able to negotiate to fit my budget and needs. His professional and polite friendliness made the process comfortable; I never felt pressured to buy and knew he was taking my interests into consideration. Eric obtained a wonderful deal for me, which was very helpful financially! He also neatly wrapped up all loose ends---there were quite a few since I was visiting family from out-of-state for the weekend.

ChiefsFan

Sep 3, 2016

Sean Richey really knows Hondas. He did a very good job.

Anthony Tulli

Sep 2, 2016

I had a very good experience buying a Honda Civic Ex-T from Lees Summit Honda and Brandon Richards went beyond the call of duty to make sure I was satisfied including finding the exact car that I wanted and even went to Des Moines, IA to retrieve the vehicle and drive it back himself! I would highly recommend Lees Summit Honda to anyone looking to buy a new Honda! Don't forget to ask for Brandon Richards because he will make sure you that you are taken good care of and are completely satisfied!

Carolina

Sep 2, 2016

Thank you Sean for making my car leasing experience a breeze. You were so informative but in a friendly and knowledgeable way. I'm loving my new vehicle!

Molly

Sep 2, 2016

Austen helped me with the initial process of buying the car and he was extremely helpful. I would definitely recommend him to others looking for a car. However, my experience took a downturn once I started working with Michael in financing. Not only was he extremely rude and condescending, but he also insulted me and the person that recommend me to this dealership throughout the paperwork signing. I would recommend Lee's Summit Honda to others, but if that entailed having to sit down with Michael to sign papers I would ask to work with someone else.

Carolinanp

Sep 2, 2016

Thank you Sean for making my car leasing experience a breeze. You were so informative but in a friendly and knowledgeable way. I'm loving my new vehicle!

Andy c

Sep 1, 2016

Very helpful with helping my son purchase this first car . The second car my kids have purchased there. And I expect that my youngest will be purchasing their car that her next time to . Honda family for life!

Justin Price

Sep 1, 2016

Smooth sales process, helpful/attentive group of guys that will make buying a car a less-stressful experience. I would definitely recommended Lees Summit Honda to anyone interested in buying a car. Specifically, Brandon Richards was hand-down the best salesman we've dealt with which heavily influenced our decision to purchase from them.

Keith G

Aug 31, 2016

We bought a new Civic Touring from Lee's Summit Honda. Everything worked out well including search for the right car and color. Brandon Richards is a very good salesperson. I would recommend this dealership and Brandon.

Linda G

Aug 30, 2016

This is the 13th or 14th car (I've lost track) that I have purchased /leased from Lees Summit Honda. As always, it was a great experience. Eric and Leslie were wonderful! They had me drive several different cars to make sure I was getting what I wanted. I appreciate their kindness and patience. They make you feel like family.

Molly

Aug 23, 2016

I leased a vehicle from Brandon at Lee's Summit Honda and I couldn't have asked for a better experience. He was incredibly transparent, always explained every step and never hesitated to answer my many questions. He got me the most for my trade and threw in some great accessories! I've never loved a car before, but now I can confidently say love my Honda! I will ALWAYS BUY from Brandon!

Chip

Aug 20, 2016

Austen did a great job working with me on our new vehicle. He was very responsive and answered my questions in a timely manner. Overall he did a great job and I would not think twice about purchasing another vehicle from him!

R Jones

Aug 17, 2016

Our salesperson Andrew was very friendly and answered most of our questions about the new Ridgeline. The process of paperwork seemed quite lengthy. The service seemed shorthanded, causing our salesman to try to service our vehicle while trying to talk with other customers, and process our sale.

Rebecca

Aug 14, 2016

We received superior customer service from Eric! He answered all our questions and was patient with us, even though it was late and the buying process exceeded closing hours.

Tracy S from Independence, MO

Aug 13, 2016

Sean R was my first point of contact even before entering the showroom. He was persistent about me getting in their for their Summer Clearance but wasn't a 'jerk' about it. It was up to me on when I could get there. Cheri did a FANTASTIC job at getting me into my 2016 CRV EX at an affordable price point. Both Sean and Cheri went over the car from top to bottom before I left the lot. This was one of my best auto buying experiences.

Natalia Ramirez

Aug 9, 2016

Thank you Justin and Brandon! Great customer service, and im in love with my car!

Nancy J.

Aug 5, 2016

Hector did a great job even though I was told He was new by Eric. He was very detailed on the attributes of the car. Thanks Lee's Summit Honda!

D.Kelly

Aug 1, 2016

I recently purchased a new vehicle from Lees Summit, Honda. The process was fast, friendly and the staff worked with me to get me a great deal that I know no other dealer in town could have touched. My experience with other Honda dealers in the Kansas City area has not been nearly as good and I've visited every one of them over the past few years. I've also had some of my previous Honda vehicles serviced at Lees Summit Honda and their service department is excellent; so good in fact, that I've taken some non-Honda cars to them for minor service as well! All in all, the current ownership and management of Lees Summit Honda is doing a great job -- they have great people and they care about their customers. Don't waste your time with the other dealers in town, start at Lees Summit and you won't be disappointed.

Chris

Jul 27, 2016

Adam was very knowledgeable and able to answer any questions we had.

Dee

Jul 26, 2016

Thanks for letting us take our time and being informative, but pushy! Erik was great! Have only asked service and parts a question to install an optional part on car and they were courteous and helpful also!

Karen

Jul 26, 2016

Jim Bethel was instrumental in our purchase. He went out of his way to find the color we wanted and when it didn't show up, he made sure we were treated right. We were able to upgrade for only $5/ mo more. I highly recommend Lees Summit Honda and Jim Bethel .

Krystal S.

Jul 24, 2016

I've never bought a car before. Prior to this experience I bought used vehicles privately. I was a bit afraid of buying new from a dealership. I thought I'd be pressured or uncomfortable in the dealership. I worried I'd be subjected to business tactics when all I wanted was to purchase a vehicle and leave. I have to hand it to Sean R. and his team. I had made an inquiry on their website (very user friendly) about trading in my then current vehicle and was put in touch with Sean in acquisitions. Not only was he so knowledgeable about cars in general, at one point was I really impressed about his very apparent enjoyment of his job. The entire process was very easy. They offered us water and answered all my questions. The lot was very easy to navigate. They were true to their word regarding the value of my trade in. They didn't try to pressure me into buying anything I didn't want or need, but they did make their upgrades and add on's very clear. They also got me into the vehicle I wanted while managing to stay within my financial parameters (monthly payment, overall number of payments, etc.). I feel so comfortable with my purchase that I have no buyers remorse and have been enjoying my new car and telling everyone about me great experience. I can't thank them enough.

AQM0426

Jul 20, 2016

This was by far the best car buying experience I have ever had! Leslie Hodges has been made my car buying experience a positive one and actually put my faith back in to the "car salesman" again!

MH

Jul 20, 2016

If this review is a grade card, give Austen Malone an A+. This young man was personable and more than willing to find the answer to any question I had. He came in on his day off to make sure that I was taken care of properly. He walked me through the tech devices in the car and made sure that I had additional information I asked for before I left. Oh, I had left my Mizzou license plate frames on the car I traded and he had them waiting for me when I called the next day. People are the most important asset to a business. With people like Austen working for Lee's Summit Honda, they will continue to grow and prosper.

Marcus

Jul 18, 2016

I was very pleased with my car buying experience at Lee's Summit Honda. The sales staff was very willing to negotiate. My sales person, Don Franklin, had an easy going, friendly attitude that made the buying process very smooth.

m. mckenzie

Jul 17, 2016

The salesman did an excellent job. I would recommend him to others looking for a vehicle.

Todd B

Jul 15, 2016

The people at LEE SUMMIT HONDA are awesome. They made my car buying experience easy and NOT stressful. I really appreciate the young man Martin BLANCO, who took the time to answer all my questions, set up and walked me through all the feature of my new car.Thank you very much LEE SUMMIT HONDA AND MR. BLANCO

Terry

Jul 12, 2016

Total satisfaction with our experience. We didn't expect such a pleasurable shopping and purchasing experience.

Cal

Jul 11, 2016

My sales representative was Andrew Horsch. I would recommend him to anyone interested in buying a car. He is very knowledgeable, great personality, and listens to your needs and interests. Thanks to Will Thompson, the most painful part of buying a vehicle for me, was made easy. The next time I need a car I will definitely request to work with both of these guys.

Janice

Jul 11, 2016

Thank you Sean Richy. It was a great experience and I would recommend a Honda to any body. They are built to last. The dealer ship is very friendly. Sean did a great job walk us thru the vehicle of all the features.

Rebecca garton

Jun 28, 2016

I bought a new car from them three years ago and it was great. I opted not to buy a Used car from them because both cars I was interested in had issues. Now, they were very nice, the cars were ready when I arrived, and they were not pushy. I would go back again if they had the right car.

Carlovrr

Jun 27, 2016

It was the great experience I ever had in purchasing a car. The salespeople Austen Malone and AJ were helpful in every step of the procedure. The car was cleaned and detailed. They will earn my business in future aswell. I would highly recommend to visit this dealership to anyone who is out for a nicer newer vehicle!! We are happy with our purchase of new Honda CRV.

JDC

Jun 27, 2016

I recently purchased a Certified Pre-Owned Honda Accord for my son at LSH. Our salesman was Justin Garth and the sales manager for our purchase was Joe Lusco. One of Justin's associates, Terry also assisted us. They were all professional, courteous, and genuinely friendly throughout the entire transaction. They've definitely earned our business.

Alyse

Jun 26, 2016

Sean was very helpful and we got a great deal! He made the process easy and painless!

frehmeat62

Jun 21, 2016

We bought our Accord back in October, and just wanted to say we are very happy w/ it. Especially happy w/ deal we got. Was thinking of what the salesman told us when we picked it up the next day. I made an offer that I was pretty sure was too low, but they took it. The next day when we picked it up, after all was done, and we were getting ready to pull out, he told us that he was surprised that his manager took my offer. He said we got a heck of a deal. This is our 3rd Honda and 2nd Accord from LS Honda, and have loved them all. Fact is, that when car shopping anymore, LS Honda is where we start, because we know we'll get a good deal.

Dancing1

Jun 18, 2016

We had a great experience, Hector was great in showing us all of the details of the car and working with us on what we wanted. We would definitely go back when it is time to buy another car. We love our Honda Odyssey mini van!

Brittany J.

Jun 14, 2016

As a first time buyer, I had no idea what to expect or how the process even worked. Thank God for Leslie Hodges and her assistant (goodness I wish I could remember his name at this time but I know I owe them both cupcakes)! From the very beginning, she was very friendly and open. Leslie made sure that I knew what was going on during each step of the buying process and she did not lie to me. It's very easy to get swept up in the glitz and glamour of buying a new car with unrealistic expectations. Leslie and the Lee's Summit Honda family worked with me in every way possible and I'm so thankful for that. My credit wasn't the best and as a recent college graduate I didn't want to get in over my head for a car I couldn't afford. I believe I received more than fair value for my trade in and the down payment I made was also affordable so that I could walk out with my car that same day. Needless to say, I am beyond impressed with the service I received and am thoroughly enjoying my new Honda Civic! Thanks once again for that A1 customer service. That is so hard to come across these days. Forever thankful and grateful to you all!

Al Boeck

Jun 10, 2016

Great buying experience with Dennis. This is our 4th Honda, all from Dennis.

Kathy G , retired school teacher

Jun 10, 2016

I bought my first Honda Accord EX L V6 13 years ago after losing my husband. It has always been taken care of by their excellent service department. The last several years I call Paul Carl and when I arrive he greets me with a smile and treats me like my car is his top priority. He explains everything so I understand it and tells me how long it should take. It's all such a pleasant yet professional experience. Then my granddaughter started to drive so I passed on my car. Now it was time for a new one so last April it was time for a new one. That's the day I met Master Salesman Dennis Bodenhamer.A gentle , patient yet professional man. He put me at easy right away. Now Dennis needed a knee replacement in early May so needing time to accomplish a few things I decided to wait for his return. We sent text back and forth. And upon his return I bought my new Honda Accord EX L V6. He patiently explained every detail of my car. Dennis is the kind of salesman everyone wishes for.and LS Honda is the best of dealerships. And considering my vintage age I've dealt with other dealerships. My sincere thanks for a great experience. and thanks to Paul Carl and Dennis Bodenhamer and the rest of the staff at LS Honda they will be the only one that will service my new Honda Accord. 5 stars all the way.

SharpChick

Jun 10, 2016

My first experience with this or any Honda dealership was excellent. Great customer service, no run-around, and knowledgeable staff. I will be back for my next vehicle!

R. Finch

Jun 9, 2016

Justin Garth was our sales representative and he was outstanding. Not pushy at all, but very willing to help us out with our purchase. We got a GREAT deal on our new Odyssey and we love it. I highly recommend Lee's Summit Honda!

Jen4Honda

Jun 7, 2016

Eric was wonderful! I appreciate a car buying experience that wasn't focused on the car, but my wants, needs, and budget!

2MH

Jun 4, 2016

We especially appreciated working with a competent, knowledgable, candid and honest sales person. Eric Kuligowski listened to our wants and needs, and lead us to the vehicle which most suited our requests. He did not try to sell us a vehicle that was outside our parameters. He is attentive to detail and puts the customer first...an excellent sales person! We thank you, Eric, for such a good experience! Our interactions with the dealership (Shannon in the business office and Michelle in service) have been nothing but professional and excellent quality.

Bob K

Jun 3, 2016

We purchased a 2016 Honda Fit on 6/02/16. The process of purchasing the car including financing took less than 4 hours. The sales rep Martin Blanco was knowledgeable and gave my wife an excellent review of all the cars features and how they work. He showed great respect for his customers. The whole purchase experience was smooth and effortless.

Fuzzy

May 30, 2016

I was greeted as I entered the showroom floor. Eric Kuligowski was the salesman who greeted me. I had not decided yet which vehicle I was buying. He patiently explained the benefits and drawbacks of my choices. He did not try to pressure me and was very knowledgeable about the product. I had a slight problem with the business office employee being pushy, but the manager stepped in and said he took care of it. I would definitely recommend Lees Summit Honda to anyone buying a new car.

Brenda

May 27, 2016

I just recently purchased a 2016 Honda Accord EX-L this week from Justin Garth. He was a Superb salesman. He explained all my options and features of the vehicle so when I left I was ready to return the following day and purchase it from him. The most important aspect of the seller, buyer relationship that really won me over was he was not pushy. I would definitely refer anyone to Lee's Summit Honda to purchase a car, and definitely refer Justin to be the one that they purchase it from.

Cory #pro-honda

May 26, 2016

Eric Kuligowski was a great salesman taking his time to help me & answer all my questions on my new honda civic. Shannon Wood in the finance dept. was also a great pleasure to deal with. They both made my visit to the dealership the best experience I have ever had at a dealership ! Highly recommend a visit to Lee's Summit Honda ! Thank you again for everything & I will be telling many people about you guys.

Jayhawks

May 26, 2016

The purchase of our new CRV was handled by all involved with the usual quality my wife and I have become accustomed to over the past several years we have purchased new and used vehicles. Our usual salesman is currently out for new knees and so his substitute, Sean, stepped up and hit a home run for us. Thanks

RP

May 21, 2016

The Lee's Summit Honda website states: "Our goal is to make your car buying experience the best possible" Thanks to my sales associate, Austen Malone and Cheng in finance, that goal was not only attained, but exceeded! I can honestly say that my experience dealing with Lee's Summit Honda was definitely the best I have ever had! And, I have been buying cars for over 40 years! I was treated respectfully, honestly and fairly and came out with a sweet deal on my new CR-V too. I will enthusiastically recommend Lee's Summit Honda to my family and friends.

Satisfied Customer

May 14, 2016

Our experience with Eric Kuligowski was very good. He was detailed and extremely helpful. He took his time and explained the process each step of the way.

Brent

May 12, 2016

We bought a Honda Odyssey EX from Don. Don's first price was the best offer we received, and he continued to work with us to seal the deal. Don worked hard for our business.

KC fan

May 12, 2016

Austen Malone did a great job, did not pressure us at all, and knew his car information. I recommend him if you are in the market for a new car.

Jeff Gerber

May 7, 2016

Jarred McDaniel was extremely helpful and made the car-buying process pleasant and low stress.

Jenn

Apr 29, 2016

Salesman was very helpful, and not pushy in selling a car.

Julie

Apr 23, 2016

I found a car online while at another dealer. I called and Adam Webster answered my questions, told me on the phone what he could do for me. I arrived at Lee's Summit Honda to a staff ready to serve. The car was pulled up, ready for a test drive. Adam had the paperwork ready to complete. That process was painless and quick. Waiting to talk to Cheng Yang in finance took a while because he was working hard to find the best rate possible for me (not-so-good credit score makes for high rates!). Cheng found a great rate, offered counsel on rebuilding my credit, and proceeded to guide me through the endless paperwork with ease. The facilities were good, atmosphere was professional, not a crazy flurry of action on the floor between sales managers and salesman. I had not had lunch and it was well past supper time by the time I finished. A choice of something a little more substantial than candy or chips in the vending machine would have been welcome, but I could have been prepared with a snack in my purse. Overall it was a fantastic experience and I'm very satisfied with the service I received!

KNorm76

Apr 13, 2016

Enjoyed working with Justin Garth, my sales associate on purchasing my new Honda Accord Sport. He was friendly, detailed and generally just a pleasure to work with. Felt like I purchased a great car at a fair price. I've now purchased 2 vehicles from LS Honda and anticipate working with them again in the future. thanks

Kory

Apr 12, 2016

Andrew Horsch and Eric Zents helped us to get our new car quickly and painlessly. We are enjoying our new HRV. Andrew walked us through the entire process, had us clean and ready to go in the quickest possible way. He helped us look at the different types differences between them and the price differences. He walked us through the benefits of the one we purchased. This is our second New vehicle we have purchased from Lees Summit Honda and we will continue to visit and purchase from them. Thank you Lees Summit Honda.

Satya

Apr 12, 2016

We walked in for a pre-owned certified Honda Accord, and walked out with a Brand New Honda Accord 2016. Franklin did a tremendous job in getting us a great deal on new car, that we couldn't say no. The only time taking process is selecting the car and finalizing the figures, once that is done, paper work didn't last more than 30 min. And drive home with my dream car... Franklin did a great job in showing all the features in car and explaining all the details and enhancements that are built into new car. He helped us patiently by putting up all the figures that would cost for a new car and old car, which helped us to make our decision to purchase a new car. Am very happy with this purchase and would definitely recommend Lee's Summit Honda to my friends and Family.

Alex K.

Apr 10, 2016

Jarred McDaniel was the salesperson who helped my wife and I along with Jason, a used car manager on duty on 4/9/16. Both were very understanding with mine and my wife's frustration when our 05 Pilot lost its transmission. We needed to get into a reasonably priced car that we felt comfortable in for payments similar to what we were paying already. Jarred and Jason went above and beyond to work with us and make sure we had what we were looking for considering we had not planned on replacing the Pilot this year. I am pleased to say that because of the excellent customer service and understanding showed to my wife and I in our "crisis" situation, we will be Lee's Summit Honda customers for the foreseeable future.

Joe Blair

Apr 9, 2016

Purchased a new car from them, they were very accommodation and gave me a great price, worked hard to get me the car I wanted.

WhittneyTwyford

Apr 6, 2016

My CR-V is affected by the Takata airbag recall. The dealership told me it could take a few months until a replacement part is available. In the meantime, I have been supplied with a rental vehicle from Enterprise.The indemnification agreement I signed states that I may choose to have the dealership tow my car to my garage without a fee. After taking possession of the rental, I contacted the dealership to arrange the tow. The sales manager, Coranne, transferred me to another service person who referred me to Honda's national call center. He told me that the dealership's role is to "put on a smilong face while angry people call and yell at them about the scary letter they received", referring to the recall notice. I had been and remained professional, so I found the language he chose to be inappropriate. I contacted Honda directly and they told me that the dealership should be arranging the tow for me, but since my experience was so poor they took my request. However, they did tell me that it would be resolved more quickly through the dealership. The next day (today, 4/6/16) I called the dealership again, hoping they could take care of towing my vehicle, as stated in the agreement I signed. I spoke with the service manager again and she said that I would need to personally deliver proof of ownership before providing a tow service. I asked her if I could e-mail proof of ownership and she said no. I asked her why and she said "just because". I then asked to speak with her manager, but I was transferred back to her own voicemail. I called the dealership again and left a voicemail with the sales manager an hour ago.I have been inconvenienced by this recall through no fault of my own. Additionally, I have had a terrible customer experience. Lee's Summit Honda should abide by the agreement I signed and tow the potentially dangerous vehicle to my home. The treatment I have received reflects poorly not only on the dealership, but the Honda brand as a whole.

JA

Apr 4, 2016

I found a great deal, and felt like my sales associate, Brandon, was invested in my satisfaction with the transaction. He was great. Overall it was a great experience!

Melissa W

Apr 4, 2016

Nothing but great things to say about our experience. Every person we came in contact with was fantastic.

new instead of used

Mar 29, 2016

Brandon was super! So friendly and knowledgeable... I recommend him to everyone looking for a car!

DorisD

Mar 26, 2016

I usually take my Honda for service at lees summit Honda,MO, and always satisfied with the service, when I needed a new car, it was the place I went to, I got a great service as i expected,Eric Kuligowski "sales Consultant" was very helpful helping us buying our new CRV, very patient and took all the time to explain everything about the car,very friendly,would definitely look for him when buying a new car next time.

James & Charlotte H.

Mar 26, 2016

We had a tremendous experience with Eric Kuligowski, our Sales/Lease Representative. He was most helpful in evaluating our needs in a new automobile and showing us what was available in an effort to match those needs which he did perfectly. We advised him of the amount that we could afford to spend and he found the vehicle that fit what we could afford. He went into great/wonderful detail in explaining the features of the car when we came in to take delivery and then took us to our new vehicle and spent a great deal of time with us explaining even more. The Finance Manager, Charbel Bichara, was also most helpful in taking care of and explaining all the documents to us at the time of signing. Both of these men are very knowledgeable in their field. This is the best experience we've ever had (and there have been many car purchases for us) with the purchase of a new vehicle. No pressure! Would highly recommend both of these gentlemen to our friends and family.

LRLEE

Mar 26, 2016

Don Franklin was very easy to work with, knows the product, and has a sense of humor, no pressure just helpful. After lots of research, I chose the Odssey van based on good service from 2 prior ones. I went to Lees Summit Honda as I was very satisfied with the prior buying process, and I can say the service department always treated me as a valued customer. Hondas are well engineered, and last a very long time if maintained. Lees Summit Honda follows busness practices that are hard to find at other dealers. I would definately recommend them to anyone looking for a good place to buy a Honda.

KellyGibbens

Mar 21, 2016

Austen Malone was great and knowledgeable of the products. He helped me find the right car and well within my budget. The experience was painless and I'm not the proud owner of a great car. Thanks for the positive experience.

JAVEN

Mar 20, 2016

A honest dealer. make a deal quickly. The salesman is competent, nice and helpful.

Jen

Mar 16, 2016

Justin and Jim are the best. Ask for them if you going buy a car. Very simple easy process.

Dillis

Mar 15, 2016

This was my first time ever in a Honda dealership. Justin meet us after we parked our car and I told him I was looking for a new Accord and he showed me what you had and I never felt like I was being pressured. I purchased a new Accord and left feeling good about the whole process.

Jordan

Mar 15, 2016

Dennis Bodenhamer made the entire car buying process easy and unpressured. From the moment we stepped on the lot during the early stages of considering what was right, until the final walk through on the car, Dennis was phenomenal. He was easy to reach through both email and phone, answering whatever questions my wife or I had about the car. Best car buying experience I've ever had.

Christine

Mar 13, 2016

I was looking for a new car to replace the one that got totaled. Adam Webster was very helpful and explained everything i needed to know about the car. He answered an questions i had. The Finance Person was also very helpful in the buying process. They made you feel very comfortable in asking questions.

mc123

Feb 12, 2016

I called the service department before I took my car to the service for replacing timing belt and water pump. They told me a wrong price over the phone $100 less. My mechanic gave me a slightly less estimate but he had to order the parts from Honda and because of the waiting time I decided to go to Honda. If I knew they are going to charge me $100 more, I would have taken my car to my mechanic even if I had to wait a few more days. Honda found some issues while my car was being serviced and they charged me for the extra work for another $750. If I took it to my mechanic it was much less but I had no choice at that point. I don't belive it was a honest mistake that they gave me a lower estimate over the phone. The estimate was for Civic but not for Accord. I told them my model is Accord. VERY DISAPPOINTED.

tickedoff

Jan 6, 2016

I think it is a shame that if you are getting recall work done you are treated differently.I had an appointment time at 9 am arrived around 8:30 am at 3 pm still had not worked on my car. Then was told there is a difference between paying customers and people getting recall work done.Told the service writer i was waiting on car and they wrote 5 pm on paper work. So the way i see it is if you are paying for work done they get you right in and out ,if you are getting recall work done they don't care and will take their time.Needless to say i will never go back there

Greg

Jul 19, 2015

I have given Lees Summit Honda in Lees Summit the highest rating because they deserve it. It's been a LONG time since I have had the opportunity to work with a dealership that has a moral compass. My deal took approximately one week to complete, and during that time, all of the guys who were working with me, never gave up. I am particularly impressed with Charbel Bichara, one of the Finance Managers. He is one smart, hardworking, classy guy, who knows financing and how to treat customers. Men and women who walk into a dealership, are just more than numbers, and Lees Summit Honda never viewed me as a set of "numbers." To them, I was a real client. I also want to thank Don and Michael who worked jointly as a team to make me a HAPPY CUSTOMER. I LOVE MY NEW HONDA CIVIC Si. If you want a dealership who will blow you away with service, go to Lees Summit Honda on Colbern Road. You will NOT regret it.

jmahurin

Apr 29, 2015

Service people were more than helpful, very professional to fix my navigation. I had to replace my battery in my Honda, radio & navigation would not operate after that they fixed it with the code required and also provided me the code for future reference.

Ma Zu

Feb 16, 2015

This is my experience with the service department. I called to schedule an appointment to have the airbag inflators in my car replaced. After a week they had the parts and an appointment time for 10am the following week was set. I was given a nice loaner car for the 4 hours it took for them to perform the inflator swap and inspection on the drivers airbag. Upon getting my car back it had a gash on the dashboard from service tech 968 work. Now I have to drive another 2 hours back and leave the car for a week and drive another 2 hours to get the car when its done. Spending 6 hours today dealing with this was already pushing my patience. At this point they are going to attempt to have another dealership repair the scar rather than replace the dash. Working with Evan in service has been fine. He is professional and follows up well. The disappointment comes from the fact that a 10am appointment doesn't mean the car will even be seen until noon or later is misleading, as all of my appointments in life are within 15ish minutes of the appointment time. And the shoddy service work which is now hogging 3 weekends worth of my time.

Lori in KS

Oct 25, 2014

Called to get more info on a car I saw listed on Cars.com. The sales associate was not pushy & easy to deal with. The vehicle sadly didn't offer a option we weren't willing to sacrifice so we decided not to purchase.

Jesslue

Jun 18, 2014

I took my civic in for its 100,000 mile service and new brakes. The bill came to 1500. A couple of months later I took it to have oil changed because I was going on a long trip...they checked my transmission fluid and it was burnt, old and had not been changed. He took me to the car and showed it to me. I showed him the bill and he was appalled. The bill states it was changed.. WHAT ELSE DID THEY CHARGE ME FOR THAT WASNT DONE? Avoid them like the plague.

1rattie

May 12, 2014

I have bought many cars during my lifetime. This was by far the best experience. I was treated well by their professional staff. From the moment I arrived at the dealer, until I bought my car. Even though I am a little old lady, I was treated like a princess! Was my chair comfortable, did I want something to drink...etc. I was not let alone for long periods of time while I waited and wondered where my sales person was and what was happening. I was made to feel like I was very important. I love my vehicle. It is very comfortable and with all the options. I feel very secure in it and I am sure it will take car of me this winter. I ran into another lady at the mall the other day while I was walking in and she was parking her Outback. I asked her how did it handle in the winter? She said she had it for two years so far and has not had any problem with it and it is a BEAST in the winter. Her comments made me smile. The car is great and so was the dealership! I plan on keeping it for a long time. I am very proud of it and also I am enjoying all the options that make it so comfortable and fun to drive. Importantly I also feel very safe in this vehicle.

Spiffy Got a New Car

Apr 12, 2013

Recently, I purchased a Honda Certified vehicle from Lee's Summit Honda. The initial thing that brought me to their Honda dealership, compared to the others in town, was location and price. I did purchase that Honda from them, but am left with a mixed feeling about the overall experience. 1) While the advertised prices were aggressive, they would not budge on the price of car I actually wanted (higher end and more expensive than what I initially came for). 2) During the negotiating process, the sales person left to speak to the "Service Manager" six times! Really??? I seriously considered walking into the Service Manager's office and asking if he wanted to complete the deal since the sales person clearly couldn't, or wasn't allowed to, make any decisions. 3) I offered a price for a specific car on the lot only to have the sales person turn it around and say that was the amount I was offering for a lower-end car. The sale person seemed almost offended when I corrected them and made a counter offer for the lower-end car. All in all, I do feel I got a good price for the car I purchased (I did research after the sale), but I really had to fight for it and did not really get the car I wanted. This was the first dealership I went to, so in the future I will do more shipping around before visiting Lee's Summit Honda. After the purchase I took the car in for service twice and received good, not great, service from the service department. Said another way, the service part of the experience was much better than the buying part of the experience. This was the first vehicle I purchased from Lee's Summit Honda. A few suggestions for Lee's Summit Honda to improve the buying and service experience: - Let the sales people do their job and stop micromanaging their selling to customers (you were literally within minutes and one more visit to the Sales Manager's office of losing this sale!). - Sales people need to be more courteous, polite, and less pushy. - Service department people should return customer calls 100% of the time. - When service is completed, the Service department people should call customers to say it is done. Have a nice day.

Senior citizen, car fan

Nov 13, 2012

This is the 3rd car I have bought here, my salesman is Eric Zents, one of the very best I have bought from. Eric knows the product very well, is easy to work with, and has sense of humor.The financial part went well, Eric spent time going over features, and is always availble to answer any questions. The Pilot I bought was clean, and ready to go. The service department is very professional,and knows the car well, resulting in accurate repairs.I feel Hondas are very reliable because they are well engineered, and a good dealer will maintain the car for long service.

kenny

Nov 26, 2011

Jason was great The price was exactly what we agreed to. The entire process took less than 2 hours. He programed my phone to the car for me. Overall great experience.

psychlady

Oct 25, 2011

From the moment I walked in I was impressed. They made my first car buying experience more than painless, but pleasant. They really went the extra mile to get me what I wanted and made me feel important. The facilities are comfortable and clean, and everyone was friendly. I highly recommend Lee's Summit Honda to anyone looking to buy a new or used car.