Lee's Summit Subaru reviews

Jessi C.

Nov 17, 2016

We had the best experience at LS Subaru. McCall and Jason Brink were amazing to work with. We test drove a few and then wanted to think on it for a while. McCall was patient and understanding and answered all of my questions. When we came back, she had cars ready for us that she knew we were interested in. The trade in and negotiations were fair and reasonable. Everyone was so nice and friendly. They treated us very well! I love my Subaru too. I had never owned one before my Outback. I absolutely love the car. We have had no issues with it and it is the perfect car for a family in sports. The 6 months of Serius Satelite radio was a huge bonus! I highly recommend Lee's Summit Subaru!

Subaru fan

Nov 6, 2016

A few bad reviews about the salesmen are prompting me to write this review. We have bought 2 new subarus from this dealership and both times had Courtney assisting us with our purchase. She is helpful and not at all pushy. As a matter of fact, it took us a whole year the first time we purchased our outback to finally sign the papers. We will absolutely buy from this dealership again if she is the one helping us through the process. The opposite of a slimy, pushy car salesman, she is helpful and only tries to give you what you want.

Matt D

Aug 26, 2016

We did a test drive at Lees Summit Subaru. Afterwards, we recieved lits of spam emails from the sales department. One, of which, advertised that they would beat any competitors price by $500, if they had the vehicle in stock. I checked thier online inventory, and confirmed that they did have the car in stock. I contacted Daniel via email, and asked him if they would honor the offer they advertised in the ad. He responded"absolutely". I was contacted by Beth the next morning, who verbally confirmed the deal and asked when I could come in. I was not in town, so I set an appointment for the following Friday. During the time between my correspondence with Lees Summit Subaru, and my appointment, the matching car fron thier online inventory was removed. I arrived at the time of my appointment. I had to get another emoloyee to find Daniel. Daniel did not have any paperwork prepaired. He then went to his sales manager, and came back with the EXACT offer I asked him to beat, and even had the audacity to tell me the $500 off the quote was applied. When I pointed out to hin it was not, he acted surprised and went back to his sales manager. Daniel then informed us they could not honor the verbal agreement because the car was not in stock. I got up and left. One week later I was contacted by Paul, the internet sales rep, and was asked how the numbers looked on the price they had offered. I informed him of what happened, that we had purchased a Subaru fron someone else, and that I would be posting my feedback on the internet.

Disappointed

Aug 13, 2016

We purchased a 2016 Forester and went through all the steps required to buy the car. I explicitly stated what I wanted (which was not to be goaded into buying all the "extras" the finance people want to sell you) and said what I wanted in the deal. Got the usual run around that we would still have to sit down with finance, and as expected, got the hard sell on buying an extended warranty. I stated I didn't like what was going on, left to cool off and came back to the dealership. Talked to the salesman and sales manager, who gave lip service to what had happened, then sent me back in the the finance guy who all of a sudden cut the warranty down to less than half his original offer.My biggest complaint with this dealership is no one EVER returns phone calls, unless you become a pest. I'm still looking for the paperwork that further explains the warranty. Very poor follow through!!

Ben Hawley

Jul 2, 2016

Before I explain my experience with Lee Summit Subaru of Kansas City let me first tell you the circumstances of our situation. A situation which we explained very clearly to the people we dealt with at the dealership.My wife is in the army and was stationed at Fort Leavenworth, Kansas. She had just gotten her orders and was to report to Fort Drum, NY in just under two weeks from the day we set foot in the dealership. At that point we had not decided on whether or not to buy the car in Kansas or wait until later. The Lee Summit dealership happened to have exactly the car we were looking for on the lot and offered us a reasonably good deal. We were aware that there had been a recall on the 2016 Outbacks that we were looking at but were told by the salesman that this one had not been subject to the recall. This is the series of events that followed;Literally moments after we finished signing the paperwork that gave us possession of the car the salesman came into the finance office and informed us that he had just run the VIN again and that the car was in fact due to be repaired for the recall issue. We asked how long that takes and he said that the repair takes about an hour, which would have been fine. He then says that they dont have the parts on hand and they are waiting for a shipment any day now. We say OK, when can we have our car? Because, as we told him, we are on a somewhat tight schedule though we could wait a few days. He said he would let me know the next day. I got no call. I got no call the day after that either, so I called him and he said they still didnt have the parts but he would let me know. I waited another day and a half and received no call. So I called but couldnt get him on the phone so the receptionist put me through to the repair department. They told me that they had no record of my car, had no idea what I was talking about. After putting me on hold and presumably going and finding someone in sales he told me that they had parts for some cars but that we were 13th in line for the repair and they didnt have that many parts on hand and wasnt sure when they would get more. I waited another day and called back, this time talking to the sales manager and told him that if we didnt have our car that we were going to have to drive the loaner to NY and possibly to WA since my wife was immediately deploying and I was going to WA for the summer. I really didnt want to drive the loaner and deal with whatever complications that would entail. It seemed logical to me that since everyone whose car was in line for the recall also had a loaner that they would not be too put out if they bumped us up in line because of the circumstances. That didnt happen and we ended up having to drive the loaner to NY. Eventually, and after several more phone calls that I had to make to the Sales Manager rather than him keeping us informed, our car was ready to be shipped. At this point he basically washed his hands of the situation, telling me that he had handed off the information to the shipping company and to just deal with them. The shipping company told me we would have the car in about three days which was reasonable. Three days later I hadnt heard anything so I called and they said that they hadnt even picked the car up yet. Once they did finally ship the car the person in charge of the company told me he had no idea where the car was or when it would be delivered and gave me the number of the driver. He also initially said that they would drop our car off one day and send a different driver to pick up the loaner. This made no sense for several reasons, but eventually they worked it out. The driver was the only person in this whole process who was remotely helpful and responsive. He said that he didnt know why they had told me three days back then but that it would still be several days before he made it to us and that he would try to arrange his schedule to get it there quicker and keep us up to date, both of w

benhawley1

Jul 1, 2016

Before I explain my experience with Lee Summit Subaru of Kansas City let me first tell you the circumstances of our situation. A situation which we explained very clearly to the people we dealt with at the dealership.My wife is in the army and was stationed at Fort Leavenworth, Kansas. She had just gotten her orders and was to report to Fort Drum, NY in just under two weeks from the day we set foot in the dealership. At that point we had not decided on whether or not to buy the car in Kansas or wait until later. The Lee Summit dealership happened to have exactly the car we were looking for on the lot and offered us a reasonably good deal. We were aware that there had been a recall on the 2016 Outbacks that we were looking at but were told by the salesman that this one had not been subject to the recall. This is the series of events that followed;Literally moments after we finished signing the paperwork that gave us possession of the car the salesman came into the finance office and informed us that he had just run the VIN again and that the car was in fact due to be repaired for the recall issue. We asked how long that takes and he said that the repair takes about an hour, which would have been fine. He then says that they dont have the parts on hand and they are waiting for a shipment any day now. We say OK, when can we have our car? Because, as we told him, we are on a somewhat tight schedule though we could wait a few days. He said he would let me know the next day. I got no call. I got no call the day after that either, so I called him and he said they still didnt have the parts but he would let me know. I waited another day and a half and received no call. So I called but couldnt get him on the phone so the receptionist put me through to the repair department. They told me that they had no record of my car, had no idea what I was talking about. After putting me on hold and presumably going and finding someone in sales he told me that they had parts for some cars but that we were 13th in line for the repair and they didnt have that many parts on hand and wasnt sure when they would get more. I waited another day and called back, this time talking to the sales manager and told him that if we didnt have our car that we were going to have to drive the loaner to NY and possibly to WA since my wife was immediately deploying and I was going to WA for the summer. I really didnt want to drive the loaner and deal with whatever complications that would entail. It seemed logical to me that since everyone whose car was in line for the recall also had a loaner that they would not be too put out if they bumped us up in line because of the circumstances. That didnt happen and we ended up having to drive the loaner to NY. Eventually, and after several more phone calls that I had to make to the Sales Manager rather than him keeping us informed, our car was ready to be shipped. At this point he basically washed his hands of the situation, telling me that he had handed off the information to the shipping company and to just deal with them. The shipping company told me we would have the car in about three days which was reasonable. Three days later I hadnt heard anything so I called and they said that they hadnt even picked the car up yet. Once they did finally ship the car the person in charge of the company told me he had no idea where the car was or when it would be delivered and gave me the number of the driver. He also initially said that they would drop our car off one day and send a different driver to pick up the loaner. This made no sense for several reasons, but eventually they worked it out. The driver was the only person in this whole process who was remotely helpful and responsive. He said that he didnt know why they had told me three days back then but that it would still be several days before he made it to us and that he would try to arrange his schedule to get it there quicker and keep us up to date, both of which he did and I greatly appreciated. So in all, once we finally did get our car, it had been over a month since we had purchased it. Which means that the temporary tag had expired. Which leads me to another detail: apparently we had failed to initial something on the original paperwork which was something the sales department needed. To register the car we needed the certificate of origin which the dealership didnt have but knew we needed before we left their shop. They overnighted the paperwork to be initialed but neglected to send the certificate of origin. So that was a couple more days of waiting before we could register the car. In the meantime it was time for her to deploy and for me to drive cross country. Without plates. Thankfully the delivery driver suggested putting the dealer plates from the loaner car on until we got the official ones.Moving, preparing for deployment and buying a new car are all stressful events on their own. Doing them all at once even more so, but under normal circumstances it wouldnt be so bad. The Lee Summit dealership made this process immeasurably more stressful, frustrating and difficult through what seems to be ineptitude at every level. This whole situation could have been avoided by simply bumping us up in line for repair. I would have had very little effect on the other customers who live in the area and had loaner cars. I cant begin to tell you how happy I am that we dont live in that area and have to deal with them any further. We love our new car, now that we finally have it, but would never recommend anyone purchase a car from that dealership.

woody9696

Jun 20, 2016

We had been looking for just a week for a reasonable priced car that was reliable and with low milage. Once we found it online we did our research and then headed to the dealership. The Steve with sales was great. Brought the car out for us to look at and we did a quick test drive. The price was right in our budget and with the car still under warranty we knew it was the one we wanted. We went to talk with Johnny in Financing and he was able to get the monthly payments in our budget. It was the best experience I've had at a dealership. I will defiantly be coming back when we are ready for a new car.

Disappointed Female Shopper

Jun 2, 2016

I brought my fiance with me to look at a car. My fiance even noted I was looking for a specific car. When the sales person got out his card I reached to grab it and he went past me to give it to my fiance instead.

Clint

May 6, 2016

I purchased a vehicle from this dealer in 2013 and had a great experience with the sales and service team. The finance department is hit and miss. After I refinanced, my GAP policy cancellation took 4 months when is should have taken 8-10 weeks. But when I cancelled my extended warranty I had it in a week. Be cautious when dealing with the finance department.

jay

Mar 27, 2016

I have not received a refund for cancelled maintenance agreement in 3 months! Do not purchase amaintenance agreement at Lee's Summit Subaru. I was told would get refund in a few days.