Lexington Toyota reviews

Joan C

Aug 5, 2016

The people at Lexington Toyota where friendly and very helpful. There wasn't any pressure in the buying experience and .we are looking forward to doing business with them for serviceBIl Dorfman was informative,friendly and helpful with process of buying our new highlander,We couldn't ask for better service!!!!

MBerar

Jun 24, 2016

We purchased a Toyota Rav 4 about a month ago and had a terrific experience here. We worked with Bill Dorfman and we were very pleased with the whole process. He was very knowledgeable about the different features of the various models of Rav 4's and gave us all the information we needed to make a decision to meet our needs. There was never any pressure to buy or to influence us about which model to choose, of which we were very appreciative! We love our Rav 4 and would definitely purchase from Lexington Toyota again!

hami123

May 28, 2016

The people at Lexington Toyota were extremely nice and very helpful. I had a wonderful sales person, Bill Dorfman, who answered all my questions and concerns. He made the process of buying a car easy and painless. He was extremely knowledgeable of the car and all its features and when I picked up my car he took the time to explain everything.

Spg

May 26, 2016

Always friendly and helpfulThank you Mike P and Sean G for going out of your way to keep customers happyGreat jobSteve G

LQ

May 21, 2016

My husband and I just purchased a new Toyota Highlander from Lexington Toyota. Our salesperson, Bill D., was very knowledgeable and trustworthy. He made the buying process very simple and painless. Bill spent a lot of time explaining the features in the car before we took it home. I highly recommend this dealership!

Jim L

May 10, 2016

We had a great experiencing purchasing our new car from Lexington Toyota. We didn't want to go through the high pressure sales process, so instead emailed their internet sales manager and negotiated a great price online. Coming into the dealer was as easy as confirming we liked the vehicle in question and mentioning the price we agreed to, working out trade in value, and we were on our way. I really appreciated that they gave us a very competitive price right from the start over email, not requiring us to come in before giving us pricing like most of the other dealers we spoke with. Jeff Penta (internet sales) and Bill Dorfman were great to work with, and we love our new Toyota Sienna XLE Premium so far!

phyllis

Apr 26, 2016

Lexington Toyota was recommended to me when I moved to the area 5 years ago and they are by far the best service department I have ever dealt with. They are honest and do the work right and on time for a good price.

CarBuyer

Apr 22, 2016

Yaneth was very helpful in my car buying experience. She was very professional and friendly. She took the time to explain the details of the process and I was very happy with my experience.

JB

Apr 21, 2016

I had a very simple problem that had been vexing me for some time- the key faub would no longer operate the doors and trunk in my 2011 Camry. I dropped in to the service and was attended very courteously and a new battery was installed within minutes at a very reasonable charge.

ajc244224

Apr 19, 2016

I would like to thank Bill D. my sales person for making this an easy transaction. Bill took the time to show me the car and how everything works with out any pressure to purchase. I did end up buying the Highlander and love it!!!! I'm happy with this purchase and look forward to working with Lexington Toyota in the future.

Mayerson, Louise

Apr 13, 2016

I always go to Lexington Toyota, always have bought my cars there and always have them serviced there. They are honest, reliable, clear in what needs to be done, clear in the cost and never hesitate to clear up any questions or concerns. I never feel in doubt about anything they have recommended or done. They are courteous and offer me a totally positive experience. Otherwise I would not have been using them for probably over 30 years.

Lexington23

Apr 10, 2016

We had an excellent experience working with Bill Dorfman at Lexington Toyota to buy our new Toyota Highlander. I highly recommend both the dealership and Bill to anyone in the market.

pfdom

Mar 27, 2016

On Saturday 03/26/20016 I brought my 2012 Rav 4 with 54,000 miles in for a Minor Service and oil change. This is the second Toyota that I have owned and had serviced with Lexington Toyota. I have dealt with a few of the Service Writers over the years and for a very busy service department they all have been excellent at accommodating and understanding my particular service needs. On this visit Peter Fitzpatrick was my service writer. He was very good at explaining some minor issues that the mechanic had discovered during his inspection. Peter was easy to work with and took the time to explain things very clearly to me. He offered several options, but we worked out what was most convenient to me. Thank You Lexington Toyota for another good service experience!Share review

davy

Mar 19, 2016

I'd buy a used car from these guys any day; took my 2006 Toyota to them for a recall repair and they dealt with it thoroughly, quickly, professionally, and in a friendly manner. Their service department deserves the highest rating.

Superlei

Mar 17, 2016

My 2007 Camry was covered under extended warranty due to faster than normal engine oil consumption. They topped up the oil and asked me to come back in 1200 miles. Then I was offered a very nice Prius loaner for the several days when they worked on the fix. Only after two days I received a call and my Camry is ready! The whole process is hassle free and all my expectations were met! Mr. Lei

paulp

Mar 1, 2016

Our car was taken to this dealers service department for some minor work in and were alerted to few significant repairs. I spoke at length with Dawn, from the service department, and she clearly and calmly described the recommended repairs for me. I asked several questions, and she provided helpful and extremely informative answers after a short time, and a conversation with the mechanic. Since these repairs involved significant costs, we chose to wait, and carefully consider spacing these repairs over some time. Dawn once again gave us a very useful description of the repairs, complete with a status of the conditions that needed attention and/or replacement. During one of the more extensive repairs, the mechanic noticed an issue that required immediate attention. At this time, we met another considerate individual, Bruce, at the service counter. After he told us that a repair would take longer than anticipated, he took charge and promptly provided us with a loaner vehicle, and a sincere apology for the additional time the car would need to stay in the shop. Facing an unplanned inconvenience, Bruce was an ally that provided fabulous service that took our transportation needs into account.Owners of older cars occasionally must consider large repair bills. In these situations, one should be provided with clear facts, and also with options. I feel now that we made a good decision and our car runs extremely well thanks to our experience with Lexington Toyotas service department. They not only provided us the information we needed to navigate this common dilemma, we were treated with respect and consideration while contemplating this major expenditure. Im grateful to Dawn and Bruce for their excellent advice and support.

Ferras H

Feb 27, 2016

If somebody asked me where to go to buy a brand new toyota, I'm definitely sending them to Lexington Toyota. The service was excellent for a number of reasons: I didn't feel taken advantage of like I felt the dealers nearby tried to do. The offers and discounts were great for a first time car buyer after college. Nick had great knowledge of the car and found me the deal that bests suits my interest in vehicles and fits my financial needs. My family bought a car from this dealership 14 years ago, and that same dealership (Lex Toyota) ended up taking that same car as a trade in for a value that helped me get started in procuring a brand new 2016 Toyota Camry. I felt as if all my options were explained thoroughly, and I am highly confident that the same treatment will be given to anyone who walks in their door.

TDiefenbach

Feb 27, 2016

My wife and I were looking for a newer (but not new) Toyota she could afford and Bill Dorfman was great in helping us set up a lease on a certified 2014 RAV4 in perfect condition. Bill was patient and really helpful in explaining the features of the cars we were considering, as well as helping set up the car upon pickup. Certainly an effortless and enjoyable dealership experience. Monica Smith was also great in helping to explain and set up the lease.

DV

Feb 21, 2016

I recently bought a 4Runner and was guided through the whole process by Yaneth Prada. Yaneth was great, as she made the whole process enjoyable. This is unusual for me to say since my experience has always been cumbersome and not something I really enjoy. Yaneth tried to accommodate to my schedule and the whole process didn't really feel like the usual car sale. I would recommend Yaneth Prada at Lexington Toyota for anybody wanting to purchase a Toyota.

trumpet1

Feb 17, 2016

Phenomenal review of dealership. Thank you to Bill Doorman and Monica Smith for helping me pick out, and finance my first car. They were both kind, patient and really know their facts. Excellent overall.

AnnM

Feb 12, 2016

I was dreading buying a new car, but my experience at Lexington Toyota was pleasantly surprising. I worked with Yaneth and she was helpful but not overbearing. The negotiations were fine and quick. The best part was the actual purchase and delivery of the car. Yaneth went over all the features of the car and helped me set up the "computer" in the car. Monica did a nice job reviewing the financing and the warranties. Sean, the General Manager was overseeing the process and making sure things went smoothly. When there was a problem with the registration he got right on it and even had a loaner car waiting in case we couldn't get the plates that day (the insurance company had not faxed documents). Overall, I highly commend purchasing a car from Lexington Toyota.

Gloria P.

Jan 29, 2016

This was my first time buying a new car and I couldn't have had a better experience! Lexington Toyota has experienced and professional people to help you.. ask for Yaneth and you will understand why I am so happy. Yaneth helped us through every step of the way, answered all my questions, gave me a tour around showing me all the models available, and helped me pick out the exact one I wanted. I felt super comfortable. I will see you again, Thank you very much Gloria P. Londono

Charmaine

Jan 24, 2016

I recently bought a 2015 Toyota Corolla LE and the service that I received is really great! The people are very accommodating, the car is really good and the end to end process is really smooth. I had a problem with my insurance and Yaneth and her manager Monica really handled it well. All in all, the product and service is great!

good experience

Jan 12, 2016

I have been a customer for many years...Lexington Toyota is truly admirable, both in sales and then service. The manager Kevin McCarthy was very accomodating, and Bill Dorfman, my salesperson, was low key ( no sales pressure), patient and very knowledgeable about the car I purchased. I enjoyed working with him very much. A positive experience.

kflynn

Jan 12, 2016

I had a great experience purchasing my first car, a toyota RAV 4. At Lexington Toyota the friendly and helpful staff made the process smooth and enjoyable.

Chris

Jan 11, 2016

I recently leased a 2016 Highlander with Lexington Toyota and the experience was exceptional. The initial quote was extremely competitive which eliminated any back and forth negotiating. The ongoing communication until receiving the car was also top notch and everything was ready when it was supposed to be.

toyoman

Jan 10, 2016

Ok. I'll be perfectly honest. These guys know me because I've leased or bought so many times from them. But there are so many reasons why I keep coming back, and this time the experience was the same. Great price. No haggling. No "hot box" tactics. They told me what it would cost. That's what it cost. They gave me solid advice on my turn-in and offered to help me out with the excess wear & tear. They got all the paper work done ahead of time. The whole process was quick and easy. They simply do what they say they going to do. Sean Gray (from the family) and Bill Dorfman (they should adopt him) are great to work with. Highly recommended.

JL

Jan 6, 2016

Lexington Toyota is trustworthy and reliable. Because it is a smaller dealership, the staff makes it a priority to treat customers with special care and attention. Jeff Penta was the salesman who worked closely with me for 3.5 months to help me build and special order the 2016 Tacoma TRD Offroad. He gave me updates everyday, did extensive research, and never over-promised anything. In the end, the truck still arrived two weeks than the expected delivery date. Jeff is very personable and will be sure to always give you accurate and helpful information about the car you are looking for. Once the Tacoma truck arrived at the dealership, Nick Lamonikis walked me through every single feature (exterior & interior) to make sure I knew all the important things about the car. He was extremely knowledgeable and even followed up a week later to check in and ensure everything was working properly. Incredible first experience at Lexington Toyota and will be referring my friends and family to this dealership.

marina7711

Jan 3, 2016

Javier Padilla is very knowledgeable, personable, and extremely helpful car dealer. It was a true pleasure working with him. I can highly recommend him to people who want to get an honest opinion about Toyota cars.

Richard S.

Jan 2, 2016

This is by far the best Toyota dealership that I have found (and I have had experience with several others). Members of my family have bought three cars there within the last six years, and we had very good car-buying experiences. The service department is also excellent. They do their work quickly, and they are very honest. They do not "pad" the cost of tune-ups or other repairs with unnecessary "service recommendations," and this distinguishes them from most other dealerships. Without hesitation, I would recommend them to anyone.

Mary B.

Dec 31, 2015

Just had the most pleasant experience buying a car that I've ever had. My sales rep, Yaneth Prada, was extremely nice and very helpful in showing me all the features of the car including showing me how to set up the phone and radio. I have never been one to read manuals, so this was particularly helpful. I would highly recommend this dealership to anyone interested in buying a new car; no pressure and very nice people.

Ben

Dec 27, 2015

It was a pleasure buying our 2016 RAV4 from Lexington Toyota. Yaneth was a great salesperson who answered all of our questions and the sales manager Sean gave us a great value for our trade in and worked with us to find an agreeable price for the car. Everything was very transparent and straightforward which made the buying process simple and enjoyable. We have been going to Lexington Toyota for the service and buying of our past few vehicles and recommend this dealership to anyone in the market for a Toyota. Only issue is that parking is a little tight and not designated very well for the sales or service areas. But once you're in they're great!

Steph P

Dec 23, 2015

We just purchased our first family car and had a really positive experience at Lexington Toyota. Jeff, our sales manager, was engaging, knowledgeable, and very responsive, and everyone at the dealer was friendly and helpful. From our first stages of research to the final sale, we felt valued and supported, and while we do not have a lot of outside experience, we did try other dealers (including a Toyota one) where we did not receive a similar response. We found out later that the branch is family-owned, which is no surprise given the warmth and respect with which everyone treats you. They also really valued our time - we felt a little rushed trying to get a car before year's end and trying to do it all while our babysitter could stay with the kids, and they were flexible and accommodating. I can highly recommend this location.

Justhappy

Dec 22, 2015

Hilman is attentive and informative. Hilman provides great customer service and is happy to work with you. Go ask for Hilman when you go to Toyota Lexington!

S L

Dec 20, 2015

My experience at Lexington Toyota has been exceptional from start to finish. Hilman Kwong was my sales consultant. He was very professional, patient and informative. Highly recommended.

Happytoreview

Dec 19, 2015

I came in expecting the worst. What I got was a friendly calm Salesman Ed Donovan who catered to our needs. He even went out of his way to deliver paperwork to my wife at her work. The whole transaction went smoothly and professionally. Thank you to the entire staff.

M Sullivan

Dec 14, 2015

The Sales and Leasing Consultant - Javier Padilla is kind and extremely helpful. His communication was excellent and clear. Javier worked with my special circumstances to help me get to the right vehicle and pricing - a very nice guy! Internet sales person - Jeff was also very responsive and helpful! Financing was well done - comprehensive and with care. The people were super - my only suggestion is a more individualized/accurate email system.

Linda D

Dec 11, 2015

The search for a new car was made so much easier with the assistance I received from Hilman Kwong and Sean Grey. Autos have changed so much in recent years and Hilman Kwong took the time to help me find the car that was just right for me. I am so pleased with my new Toyota. Thank you all for yoursupport.

Jim and Rosie

Dec 9, 2015

The sales person Yaneth Cristancho and Manager Jeffrey Penta were a pleasure to work with. There was no pressure and they patiently discussed all of the options associated with the RAV4 models available. I would definitely recommend them to a friend!

fisherman

Dec 2, 2015

The care and attention from everyone I dealt with was outstanding,especially Sean Grey. the manager. I have been a customer for over ten years. I also own two Toyota's presently a 2009 and a 2013 and have previously traded a 2004 with Grey's. I have always been treated fairly. Sincerely,M

Spg

Nov 19, 2015

Peter Fitz in service handled my problem Professional, listens to the problem and spelled it out on repair order and followed thru with checking on the car and making sure thing we're done rightThank you Peter well doneSean the GM even called to make sureI was happyThank you Sean

Shaz

Nov 12, 2015

I had a very good experience leasing a car from them esp after the horrible experience I had at Herb Chambers Honda. The staff was very friendly and the whole thing went very smoothly and I drove away very happily in my new Prius C.

DisappointedGal

Sep 26, 2015

I had my splash guard repaired approx 2 yrs ago by Lexington Toyota service center. Recently I noticed part of it hanging down so I brought it back to Lexington Toyota service center. The service department was friendly and told me they replaced and tightened the 5 clamps. They also told me I needed approx $4500 in other repairs (4 new tires and alignment, brakes, belts, etc). I did not have any of this additional work done and instead brought my car to another service center for a second opinion. I knew all this work was not needed because I had recently had a lot of work done on my vehicle (just not at Lexington Toyota) so they did not have any of my repairs on file. I knew I was due to replace 2 of my tires but certainly not 4 (because I just got 2 new tires 6 months prior and again Lexington Toyota would not have record of these repairs). I also had my timing belt, water pump, and some hoses repaired 5 months prior-again, Lexington Toyota was unaware of this. My guess is that instead of the technician actually looking over my car and assessing what was really needed, he/she looked at the mileage of my car and made assumptions based on that. Perhaps, thinking they could take advantage of an older female also had something to do with it. In any case I was not presented with an accurate and, in my opinion, honest assessment of what my car needed. I took my car to another service center where I had the 2 front tires replaced. When I asked them to put the new tires on the rear and move the rear tires to the front (because it's better to have your newer tires on the back of the vehicle) I was told this was not needed because the tires were in such good shape it is as if I have 4 new tires on my vehicle. They also checked all the other repairs that were in question and explained that I did not need anything else at this time. However, they did have to tighten the clamps on my splash guard because one of them had come undone (this is what was "repaired" at Lexington Toyota less than a week prior). Glad I got a second opinion and glad I didn't get $4500 of unnecessary repairs from a service center that is obviously NOT HONEST about what is needed and may possibly prey on older women.

EricCambMA

Sep 10, 2015

I really enjoyed doing business buying a car from the sales consultant Yaneth Pprada. I was truly comfortable going over everything about the car during the purchase.

Hamid123

Aug 18, 2015

I bought a toyota prius .After two weeks I began to have pain in my left leg. At first I didn't believe the pain is from the car, I visited a doctor and she told me maybe your new car seat caused this problem, so that I called the toyota company center. They said "THEY HAVE TO SOLVE YOUR PROBLEM "I went to Toyota Lexington and talked to dealership and mananger many times and I asked them to change my car but they didn't accept. My original guarantee was that I had 90 days to return car for any reason. Now I hurt so much and I spend much times to visit doctor. My recommendation is "NEVER BUY CAR FROM TOYOTA LEXINGTON ". NEVER

Timb

Apr 30, 2015

Just got charged $40 for an oilchange didnt need. Clearly thinking about their interest, not mine.

pbhobson

Oct 26, 2014

The purchase experience was the best we've ever had. We were a little surprised that there was no automobiles in a "showroom" but this was really not a problem. There is no aspect of our experience to be noted as "could have been better".

rrossfilm

Oct 15, 2014

One of the things I appreciated most about buying from Lexington Toyota was being able to get real information over the phone before I came in. Nick Lamonikis heard what I was looking for, and was able to meet me where I was at. Can't ask for better than that. I'm very happy with my new Camry. -rross

tomeyphotos

Sep 29, 2014

We have been clients of Lexington Toyota for almost 25 years. While we are very faithful to the service department, we have always done our homework and compared prices between dealerships when buying a new vehicle. And almost always, we have ended up purchasing our vehicles from Lexington. This time as part of our homework, we used the True Car service through AAA to locate dealers who had the vehicle we were interested in. I was very pleased to find Lexington Toyota on the list. We promptly received a phone call from Nick Lamonakis who happened to have sold us our previous car. We were very pleased to have an opportunity to work with him once more. At no time during our discussions did we ever feel pressured to purchase anything. Nick was very knowledgeable about the product and answered all our questions. In the end, we feel we received a very favorable price on our new car and a fair price on our trade in. Nick did a great job of handling all the paperwork and administrative items and made sure we were comfortable with all the new features of our car before we drove off the lot. We are really looking forward to driving our new car and we appreciate all that Nick did to provide us with a positive experience.

Tuckerbein1

Sep 20, 2014

They came in at the lowest price on the car and extras, were near me, had year free service plan. Edward Donovan answered my many questions by phone and email, respected my selection process, was honest, and there was no pressure. I highly recommend them and him.

michael.pottey

Jul 28, 2014

Nick Lamonakis made the buying experience great. started with an on line quote from Travis Mc Carthy and Nick took over and made the whole process easy. A great buying experience.

r11jones

Jul 22, 2014

We bought a Corolla from this dealership 10 years ago and although it still ran great decided it was time for a vehicle that would better fit a family of four. Our experience was great 10 years ago so we went back. Nick Lamonakis handled our sales and was so very helpful and attentive. He was also great at handling all the interruptions from our 4 yr old! Sean Grey made us feel very confident in our decision to upgrade to a 2014 Rav4. We are loving the new car! Lexington Toyota has a wonderful family friendly atmosphere... There is a lot of personal attention. I highly recommend this dealership.

Paul Rubin

Jul 18, 2014

I decided to buy a new Prius primarily based on the high mileage. But, having had 2 Subaru vehicles over the past 25 years, it was a difficult decision to switch companies and go with something much different. The salesman at the Toyota dealer was very knowledgeable and helpful in answering my questions, addressing my concerns, taking me for a test drive, and checking in a couple of times while I spent a few weeks agonizing over my impending decision. All done in a very low pressure down-to-earth manner so I was comfortable talking with him. Once I decided, the finance process was also handled smoothly with good explanation of my options, but no pressure to buy extra features or extended guarantees.

kjrichard18

Jul 17, 2014

Nick Lamonikis was great at handling our sales. Travis McCarthy took care of our trade in and Kevin McCarthy ran all our numbers quickly and explained the finance process with ease. Sean Grey came by to ensure all our transactions went smoothly. Our entire experience was low pressure and handled smoothly. We are so happy with our new Tacoma!

Pensara07

Jul 11, 2014

I had the best car salesman ever hilman! he just knew exactly what I wanted and had so much patience with us. letting us get into all different vehicles and looking in them he was very knowledgeable smart and nonjudgmental just willing to help us and gave us a lot of time to think about each vehicle we never felt rushed or felt like we were getting ripped off or taking advantage of he was so helpful and very open with us he just made this experience less stressful and very fun to go through and not scary at all because we all know that buying a car it not just like buying a pair of shoes!! If I have to ever go through this again I would so deftly come back to Lexington Toyota everyone there is just willing to do anything they can to help you! Oh if you do go to Lexington Toyota I do highly recommend that you ask for the salesman hilman !!!!

ChetGolfer

Jul 8, 2014

Excellent dealership. Purchased 2005 Rav4 new. Pleased with friendly, helpful and affordable service on the Rav 4 as well as an Avalon purchased elsewhere in 2002. This past July 4th weekend, after online shopping, found Highlander Platinum vehicle in Lexington's inventory, which I wished to test drive. Upon entering a very busy dealership, I was immediately greeted by the Internet sales person. Since all sale rep were busy, he stepped in and accompanied me on a test drive. Upon return from road test we met with Nicolas Lamonakis, sales advisor, and he conducted a friendly, professional and informative price negotiation and we reached willing buyer, willing seller status in a reasonable time frame. Upon agreement, Nick adroitly handled the paperwork including the process of insurance, registration, vehicle inspection and scheduled delivery for 3 PM the next day. When I arrived the next day, Nick provided a tour of the service and parts department. He then conducted a thorough review of the autos features with reference to the manuals and literature that is provided with the car. As I mention to Nick all of my dealings with Lexington Toyota service and sales can be described as "easy to do business with"

rainer.dressler

Jul 1, 2014

We had a very pleasant experience at Lexington Toyota. We knew pretty much that we wanted a Prius, and Ed Donovan made sure that zeroing in on the option of interest to us was quick and painless and without pressure. He was very responsive, and when we communicated to him our preferences, he found us a vehicle that matched out choice at a competitive price. The final transaction was smooth and there were no surprises. Since, I have recommended Lexington Toyota to a colleague, who plans to purchase a vehicle there as well.

supersandy

Jul 1, 2014

Exand a pleasure to deal with.perience from start to finish was excellent. Our sales rep (Nick Lamonakis) was professional, thorough

skahn2014

Jun 28, 2014

Nick is a truly friendly guy. He understood exactly what we wanted, and helped us get it as quickly and painlessly as possible. We really appreciate his help.

Shellski

Jun 27, 2014

I had a great experience at Lexington Toyota! Nick was extremely informative, courteous and friendly! He answered all my questions with my new Camry. My previous Camry was 13 years old and with all the bells and whistles in my new one I had many questions. He introduced me to Travis, another nice guy, who did my appraisal on my old Camry. Nick also introduced me to Michael in the Service Dept, who made my first 6-month appointment, and Chris in the Parts Dept. I would definitely recommend this dealership. I look forward to many years with my new Camry and Lexington Toyota!

grandteton

Jun 25, 2014

I have helped my son lease two RAV4 from Lexington Toyota in Lexington, MA. Three years ago we did not have a good experience in leasing the car from Lexington Toyota. When the lease was due to expire we went back to the dealership and worked with Ed Donovan and had a completely different experience. They told us they were very sorry for the poor service from the prior salesman and promised us if we gave them another chance our experience would be only positive. Our salesman Ed Donovan made sure that we had a good experience this time and even thru in a few extras at no cost to make us forget about the last time.

nancyburns927

Jun 25, 2014

nick lamonakis has been very helpful in guiding us through the purchase of our new Avalon. he made the purchase vey easy and explained ll the details of the car.

violetF

Jun 25, 2014

On May 26 I visited Lexington Toyota looking to buy a cr to replace my Sienna a bought thre 10 years age. I was great my Mr. Edward Donovan. He was quite courteous and undrstanding of my needs and the price range I wanted to get into. He showed me a few cars but I wanted another Siennaso he took me for a test drive in the cara of my choosing and after our return explained the features to me. After I was satisfied he then tried to get me a price nearest to my afforadabitly. I appreciate his kindness and patience with me and my son and helping us making our experience a good one.Thanks for your help Ed, it was really appreciated.Violet FrancisBillerica, MA

glassfire

Jun 24, 2014

The salesman, Nick Lamonakis, was very helpful. He LISTENED to me and sold me a car that fit my needs perfectly. I was very comfortable with the whole process.

datz

Jun 23, 2014

I felt that Nick was able to give me all the time in the world as I struggled with choices and what would work best in my circumstance, he was able to go over my concerns and supported whatever decision I made regarding the purchase

jphnde

Jun 21, 2014

Easy, no pressure sale after research/inquiry on buyatoyota.com. Competitive price and offer extra year of free scheduled maintenance. I would recommend Lexington Toyota fore local car buyers.

Joe519

Jun 20, 2014

Nick was very helpful in the purchase and also explaining all the features of the car. Sean the sales manager was very fair with the price of my trade. I would highly recommend this dealership.

Cadailey55

Jun 17, 2014

I want to mention specifically the salesman with whom I worked. He sold me my last new car as well. His name is Nick Lamanakis. He spent as much time with me as I needed finding the vehicle I wanted and explaining how everything worked. He explained all the financial aspects of the purchase, trade in and transfer of plates and paperwork. The car was ready when I arrived and everything handled quickly so I was fast on my way to enjoy my wonderful new Camry. This was the same as my first experience, which is why I went back and asked for ohm again. He followed up to see if I had any questions and even volunteered to come to my house I'd I needed any help using the car/garage door connection.

waste of time

Jun 15, 2014

called twice to look at a Toyota highlander advertised on dealers website getting the same story owners daughter is driving the vehicle around, being advertised with x amount of mileage which is false sounds like false advertising

Frank kalibbala

Oct 25, 2013

The service advisor was very nice he solved my highlander transmission problem the ecm reflash. After Toyota of watertown &bernard Toyota giving hard time..the car runs great now.thx.

DonnaDDDDDD

Sep 10, 2013

I loved my Toyota and I had a very pleasant sales experience at Lexington Toyota but the service experience has always been a little "iffy"--until now. Now it is awful. I have never had my Toyota serviced anywhere else, including two months ago when they did routine maintenance and supposedly topped off all the fluids. My transmission suddenly failed--less than 2 months and 1500 miles after they serviced it. They are telling me that I drove it without transmission fluid--even worse, that there was no transmission fluid even left when they checked it. They also say there were no leaks in the system. So, where did all the fluid go? Did they really top off the fluids when they say (in writing) that they did--and charged me for it? Did they skimp on the 15,000 mile service and now I am paying the price? Are they trying to cover up their mistake and charge me for a very expensive new transmission and blame it on owner error?The kicker--after telling me that I was to blame for my car breaking down because I was too dumb to check my own transmission fluid; that he had no explanation for how they could have serviced the car shortly before all the transmission fluid mysteriously disappeared, and I had no alternative than to pay them over $4000 for a new transmission, he gave me his business card and invited me to call him if he could be of further assistance.Even when I was happy with the service it was in spite of their "customer service" representatives, who tend to be very abrasive and condescending. One rep was annoyed at me when he called at my office and got my voice mail when I was at a meeting--he explained how inconvenient it was for him when he was unable to reach me on the first try to get authorization for some service work. I also had a problem one day when I came in for service and discovered that the shuttle that took me to public transportation was unavailable that day. It was explained to me that the service was "free" and that therefore I did not have the right to complain when it was unavailable without notice.They also wanted to sell me new tires without telling me that there was a manufacturer's rebate that saved me almost $100 when I got the exact same tires later that week from my local service station. So, my advice would be to stay away from the service department. I am very, very disappointed.

Gerry

Aug 18, 2013

Was looking for a good used car for my daughter returning to college. Overall experience was very good. She knew what she was looking for and the whole process went quite well. Salesman; Bob Ferguson was great, not the least bit pushy, which really turns me off.

DanaJM

Jun 25, 2013

I brought my car in for service in November 2012, as after the tropical storm that hit the northeast around Halloween, my brakes started to pulse when I used them. My car was stored in a car port for the entire storm, so I was concerned something had gotten washed/blown in. After dropping the car off, I got a call and was told that I had to replace my front brakes because the rotors were warped, and recommended a cleaning of my rear brakes. This same service center replaced my brakes 1.5 years (25,199 miles) prior, so I questioned the need for this work to the front brakes. On the phone for 5-10 minutes, I continued to question why the need to have it done, I was told I would get a phone call back as he wanted to talk to the mechanic. On the call back by the same person, I was informed I did not have to replace my brakes and that my brakes still had a lot of life left. I questioned if this is safe, would my brakes work, and would anything else break as a result of this. I was informed the brakes would continue to work and I could drive safely, nothing else would break as a result of this, but that the brake pads would wear quicker.So if I hadn't questioned this, I would have replaced my brakes. Now I have questioned it, I am told I don't need to replace them. Which advice do I follow?I picked up the car, after telling them not to work on the brakes. Because of my now dis-trust of what I was told, I brought my car to a local garage to inspect the brakes. I was told that nothing at all was wrong with them, and the rotors were NOT warped at all. Since picking up my car, the brakes have not pulsed at all.While looking for another dealership to service my car, I read a review on this site (from LRock on 5/24/2013 11:55:11 AM) who has an almost same experience, and they tell him they fired someone for billing work and not doing it.I did send in a review to Lexington Toyota in November, including all the information above, as well as an issue with a service rep's language. I received a phone call from a sales rep asking me to call them back, so they could resolve this issue and replace my brakes for free. From my point of view, bringing my car to a now untrustworthy business to fix my brakes would be just foolish. I will never do business with them again, for service OR sales.

LRock

May 24, 2013

THEY RECENTLY FIRED SOMEONE FOR FAKING DOING BRAKE SERVICE WORK. Guy never did my back brakes. BRAKES!Nov 2012 - I took my 2004 corolla in for brakes. They said the front brakes were almost gone and the back brakes had a lot of rust on them. I had both done. Or so I thought. April 2013 - I am hearing a brake noise again. Brought it back. The service guy proceeded to tell me that my back brakes had rust on them. I let him talk about how the rust has been building up for years, and that I really need this service. I told him, 'then what the h-ll did I pay for back in November?'. He argues with me that I never had that done. Then he finds a note in some line item and suddenly its free, which is crap because it wasn't a note (I have the paperwork) it was a real service item with the price listed not hidden in verbiage of the other service. Early May 2013 - More noises and its getting worse. This time, they claim the noise is due to new ways the parts are made without asbestos and how the steel on steel noise I am hearing is normal. I believe his crap since the noise was gone when I left Toyota, but it has since returned. Now I realize they just lubricated the back drums to shut it up, which they mentioned they did. To top it off, the service woman circled some initials on my paperwork from November and said 'I know this won't make you feel any better, but this person was let go.' Nice, so you had a mechanic that was claiming to fix brake work, and NEVER did. 5/24/13 - Well $1200 and another mechanic later, the back brakes were gone and a brake pad was MISSING! Toyota Lexington also said the whopping sound of my tires was due to the high tread feathering. I bought his crap. Turns out both front wheel bearings needed to be replaced. Oh and two of my tires had chunks of tire missing, which is shocking that Toyota didn't notice when they claimed to have taken my front wheels off to look at the car the 3rd time. So basically, if I got into an accident and died because of them claiming they did work / checked my brakes a total of three times, Toyota would be buying my mom a house. I want my money back for the rust work that should have been just new brakes. I want my time back, but won't get that. So what's the compromise? Will I get the rust charge back? How about a free oil change, I need an inspection sticker too, AND a free thorough detailing? I don't trust them to do more than put oil in and steam clean my car at this point. I have yet to call and talk to a manager, but I am dreading being told to go to small claims court since I didn't go back to Toyota. I think 3 times to check something is enough of trusting a place that even admitted that they fired someone for faking service work.

geofactor

Aug 8, 2012

Five years ago my wife and I purchased a 2007 Camry at Lexington Toyota and were very happy with the car and the experience we had. When I needed to replace my truck I went back to them and was pleasantly surprised to find that things hadn't changed, the folks at Lexington Toyota were most helpful and the product they sell is top of the line. These folks are very consistent- helpful, knowledgeable, friendly and honest.

SGREENHOW

Aug 7, 2012

I went in to look at a vehicle, met with Bob Ferguson, who helped me make a difficult choice between not only several vehicles, but different trim levels. Bob patiently dealt with all the test drives, even with the children in the back, and questions about features and sizes. He is extremely knowledgable about the vehicles and quickly understood my concerns. This is the third vehicle I have purchased from Bob Ferguson and George Grey at Lexington Toyota and find that dealing with the depth of experience and the professionalism that distinguish this dealership is a refreshing change from the typical experience. Thank you Bob!

HoneyL

Aug 6, 2012

This was the best car buying experience I have ever had. I loved the fact that there was no pressure to buy. That was very important to me. Mr. Bob Ferguson, Sales Consultant was very knowledgeable about the 2012 Toyota Highlander and showed me how everything worked before I left the lot. To my embarrassment, he even answered my call when I got home and forgot how to start my Highlander again.I was suprised and very pleased when Mr. Ferguson showed me around the Dealership, the lot and the service department. I even scheduled my first maintenance appointment!The whole car buying experience so smooth and stress free that it made me feel like royalty. This is how a car buying experience should be!!I have the utmost respect for Mr. Bob Ferguson and Lexington Toyota and I would definately recommend them to my family and friends. You have a customer in me for life!!! Cudos to Mr. Ferguson and Lexington Toyota for making customer satisfaction there #1 goal.Respectfully,Lynda D. Lockhart

petertw

Jul 28, 2012

The representatives I worked with were honest, helpful, and friendly. It was a relief to find this low-pressure environment. I got the car I wanted at the right price.

joe meoli

Jul 15, 2012

I WOULD LIKE TO APPRAISE LEXINGTON TOYOTA FOR THEIR FINE SERVICE. I ORIGINALLY WENT ONLINE TO NUMEROUS DEALERSHIPS LOOKING TO BUY A 2012 TOYT VENZA, WHEN STEVE KIVIAT GOT BACK TO ME WITH THE FIGURES I WAS VERY PLEASED AS THEY BEAT THE PRICE OF NUMEROUS DEALERSHIPS BY $800.00. WHEN I DECIDED TO BUY FROM LEXINGTON TOYT THE PROCESS WAS OUTSTANDING. THE WHOLE DEAL WENT THROUGH WITHOUT A GLITCH. I WOULD HIGHLY RECOMMEND LEXINGTON TOYT TO ALL MY FRIENDS/FAMILY.THANK YOU FOR MAKING THIS PROCESS EASY FOR ME.SINCERELY,JOSEPH MEOLI

andycthe

Jun 13, 2012

We really had a great experience purchasing our Sienna from Peter and working with the staff at Lexington Toyota. Not only did we get a great price but they were also very friendly and professional work with. Also, they helped us to get a particular Sienna that was very difficult to find.I would definitely get my next car at Lexington Toyota.

K Dipanfilo

Jun 2, 2012

Joel has a fabulous no pressure sales approach/ style that I truly appreciated. I felt at ease looking at the vehicle, test driving and asking questions that were essential in making my decision. (I was seriously considering purchasing a similar--not Toyota- vehicle and I did not have the same experience). If anyone is interested in purchasing a vehicle, I would recommend talking to Joel. He is a terrific guy who treats you as he would like to be treated. Also Sean was instrumental in facilitating a wonderful deal for my new vehicle and we are really grateful. He made us feel special although he was clearly very busy with numerous responsibilities. Brian ( financial specialist )was great. He also has a no pressure style and was very informative regarding additional products available for my vehicle. Although I was comfortable deciding not to purchase the many options offered , I did choose to buy extended vehicle service and maintenance plans as well as a plan for my tires/wheels and keys. I am now "worry free" for several years. All in all this is the 6th Toyota vehicle that my husband and I have purchased from Lexington Toyota and I anticipate it will not be our last. Many of our former vehicles we have passed on to family and friends and they have been delighted. Thanks to the Grey family and Lexington Toyota for making what could have been a stressful experience, a pleasure.

axlrose4221

May 31, 2012

Peter and Sean were great. Aside from matching a competitive price from a nearby dealership, they also assisted when i left some personal belongings in the car. Very professional, straightforward, and overall great to deal with.

Dee3356

May 3, 2012

I went to this dealership through a recommendation of a friend.I have never bought a new car and I was so excited!Peter Franklin was the representative that helped me and he wasso helpful, considerate and there was no pressure. I was so excited to pick up my car and wasn't able to make it there before Peters hours and that was no problem for him. He stayed and waited for me after hours and still took the time to explain the car to me and set up what needed to be set up. At Lexington toyota I was so relaxed and at ease. All my questions wereanswered and I was more than satisfied with the sale.Also when I went to go sign the paperwork with Brien he took histime with me and explained everything. I was with him for maybe more thanan hour because I had so many questions and he was very professional and made me feel very at ease! At times at dealerships you feel pressured into buying and feel rushed but not here!I highly recommend Lexington Toyota for anyone who is interested in a toyota!Love my Toyota Camry SE with all the bells and whistles!!

sanchin33

May 1, 2012

I went to Lexington Toyota on the recommendation of a friend. Peter Franklin was the sales professional that helped me. He had already worked some numbers based on our phone conversation earlier. He listened to my needs and wants in a vehicle. I ended up choosing a 2012 Camry Se and i am very happy with that choice. Sean and the finance person obtained excellent financing for me. I recommend Lexington Toyota and especially Peter as they were friendly, professional and no pressure. I got the car I needed and at an excellent price. Thanks!!

jr063

Apr 22, 2012

We bought the car with Peter. Otherwise we would have gone to Acton Toyota. Took his time, nice ride with him, explaine things after he made the sale. Seemed like he'd stay committed to us after the purchase. Best part of the Lexington Toyota experience by far, none of the rest of it was bad either, but Peter was the highlight.

surettjd

Apr 18, 2012

My wife and I visited this dealership. My wife's medical condition required that the vehicle she would choose provide her the most comfort. Mr. Steven Kiviat and his associate Mr. Virgil Smith "listened to her". They were patient, thoughtful and through trial and error made the right match that provided her the accomodation and driving pleasure that she is now enjoying every day.

tsongwei

Apr 9, 2012

I was looking for a Toyota Highlander and this dealership is the first one I went and turned out I bought the Highlander there!I was really lucky Peter worked with me. He is very understanding, very detail oriented, patient and friendly. He's not pushy at all and really honest about all the question I had. At the end of the day, he helped me walk away with with the car I really like and a great price. I would highly recommend Peter if anyone I know is looking for a purchase of a Toyota.

Fort Knox

Mar 24, 2012

I shopped a bunch of local dealers first, then spoke to Frank and knew I found the right place to buy my '12 Tacoma. They located a truck with the package and color I was looking for very quickly. The sales process there was very friendly and honest, no funny business and a pleasant environment to hang out in compared to some other Toyota dealers I visited. It was a pleasure to deal with Lexington Toyota all the way around. I'll go see them next time i need a Toyota.

patrinut

Mar 23, 2012

I had an amazing experience working with Peter and the great people at Lexington Toyota. Peter was a straight shooter from the very beginning and that's something I really appreciated. No gimmicks, no hassles, just honest and straight forward. I got a great lease on the Tundra I've always wanted. I'll buy there again anytime I'm in the market.

lizzywayland

Mar 11, 2012

I just purchased a used Toyota Camry for my daughter and have to say that I was extremely happy with Lexington Toyota. I actually couldn't be any happier!! I have several Toyota dealers in my own neighborhood but after my 1st contact with Lexington I knew that was where I wanted to purchase a vehicle. Everyone was super friendly and knowledgeable. They went way above and beyond what any other dealer has done and trust me I have been shopping for several months for the perfect car for my daughter. Virgil is the best, Steve and Joel are terrific and Johnny is great and so is Jack and have to say their detail guy is amazing. If I know anyone that needs to get a new or used car I would definitely recommend Lexington Toyota without a doubt because they are the best!!! Thank you guys, you couldn't have done a better job!!!!!!

pmazzocc

Mar 10, 2012

Fantastic customer relation, friendly, thoughtful and understood our needs and requirements. Espcially sensitive to a handicapped prospective client, where Frank treated both myself and my wife with dignity , respect and caring. This was not experienced at other dealerships so, it was duly noted. Frank went out of his way to pick me up at the car rental and bring me to the dealership. Good follow-up with ensuring we had everything we needed to make a good decision and to make sure we were taken care of. Thanks Frank!

stevensd17

Mar 5, 2012

Frank was very friendly and personable while listening to our needs in a newer car. The teamwork was very impressive in getting us a great deal that made sense and met our needs.

rfj11

Mar 4, 2012

Friendly competent service. frank got all the paper work correct if though he was new on the jobEven the finace manager was great going out of his way to get my new registration and sticker.The service dept had to do some extra work to get my plates off.All and all it was a great team effort.

sumananp

Mar 3, 2012

I just purchased a 2012 Toyota Camry from Lexington toyota. They had great price compared to other dealers. The dealer had great customer service and my salesperson "Frank " , he is a great guy , very helpful , helped me pick the right car and the options inside the car. I would recommend anybody who is willing to purchase a toyota camry , its a great car and if you looking where you wanna go to get a good deal , its Lexington Toyota , and don't forget to ask for Frank . cheers

mosburne

Feb 28, 2012

My husband and I were looking to buy a new Prius and Peter Franklin welcomed us warmly, dealt with us quickly and efficiently, and gave us a very fair price. He did not try to push us into anything we didn't want. He answered all of our questions honestly and inspired trust, a rare quality in a car salesperson. We feel confident that we can count on him completely should any issues arise in the future. I would strongly recommend this dealership and Peter Franklin if you are looking to buy a car and experience honest, friendly, and trustworthy negotiations.

lisamferreira

Jan 26, 2012

My husband & I went to Lexinton Toyota to look at the Rav4 and Camry (not even planning to purchase anything that day) We met Peter and did not feel that "salesperson-y" persona from him. At no point during our visit were we pressured or pushed into anything, he was very friendly and listened to what we had to say & answered all of our questions with confidence & honesty. We drove the Rav4, but decided to go the car route....We test drove the Camry LE and then asked if they had any SE's in stock; it just so happened the only one they had was just taken off the delivery truck. We were able to negotiate the exact price we wanted to pay plus a trade-in with ease!!! I have never encountered that in any car dealership before. We went there at 2:00 on Tuesday afternoon, finalized the deal by 5:30 & had financing in place by 6:00pm. We picked up our car at 6:00 the following night. That to me, is exceptional customer service.

Szent

Jan 23, 2012

Peter was a very low pressure, informative salesman. He had good answers to all our questions. He did not hype or apply any pressure tactics. He price was extremely fair and he gave us a very goo deal on our trade in. I recommend Peter without.reservation.

davesantos

Nov 11, 2011

I just drove away with my first-ever new car purchased from Peter Franklin at Lexington Toyota and although I was apprehensive going in, he made the experience comfortable and easy. I was treated with respect throughout the entire process and the service was friendly and knowledgeable. With the help of Rick in the Finance Department(Toyota has some awesome incentives right now) I got a great deal on the exact car that I wanted. I would definitely recommend this team to anyone looking to buy or lease a new Toyota! Thank You, Dave Santos

LaTanya1

Nov 3, 2011

The Sales employees at Toyota were great. They took the time needed and help me in every way possible. I needed a new car, and they made sure I got one. Simply the BEST!!!!!!!!!!!

Nathanjft

Oct 8, 2011

My name Nathan and as a rule I do not trust car salesmen, but I needed a new truck and I have done a ton of research on the Toyota tundra. Peter met me at the door and right away I liked his style he showed me exactly what I asked for an explained the financial details without pressuring me to make any quick descisions. The truck wasn't easy to find Peter and his team searched for my truck for two days and found an exact match for the features I wanted. I came and picked up my first brand new truck after years of used trucks, I am so happy with the tundra it's awesome. Peter Franklin changed my perception by listening to me and not trying to make a quick buck off me. He has returned everyone of my calls and found the answers to every strange question I asked. Thanks again Pete.

braidinc

Oct 6, 2011

Clean, well lit, and low pressure setting. Both associates were friendly and knowlegable. They spent the effort to find the vehicle I wanted and transport it to the dealership.

nbaker

Sep 27, 2011

Virgil was wonderful!He answered my questions, answered mails promptly and kept my car in stock while I was away.The entire team worked well with him and I got very good advice.Thank you!

CommunicationDynamics

Sep 24, 2011

For all women who hate the idea of buying a car on their own, Lexington Toyota is the dealership for you! As a professor who actually teaches negotiations, I was still anxious about the process. And now as a widow and never having bought a car alone, I'd been dreading the whole event. But at Lexington Toyota - a family-owned, boutique-type dealership, I found the people AND the product I needed. Steve - the Internet connection, and Joel - the salesperson -- were amazing. I was treated with respect and, because I know people in the industry, received a fair price. Joel was thoughtful, intelligent, and symbolized the quality of service that I found at Lexington Toyota.And trust me, I did my homework at 4-5 other Toyota dealerships in the Boston area. Not only were the people great, not only was the price fair, but Joel, Steve, and Lexington Toyota found me a very rare-to-find model. Apparently, the model of RAV4 I wanted with the features I wanted in the color that I wanted was not accessible to ANY of the other dealerships I had contacted. But at Lexington Toyota, they brought in the car of my dreams from a few hundred miles away. If you're a woman who needs to buy a new or used car, I feel really comfortable referring you to Lexington Toyota in general, and to Joel in particular. I NEVER thought I'd be writing a fan letter to a car dealership. But here it is.

MEiland

Sep 15, 2011

I dealt mainly with the salesman, Peter Franklin. However, everyone there was friendly, helpful, and personable. I had a very uncomplicated situation: I just wanted to buy a 2011 Prius as soon as possible, and this was the closest dealership. That said, there are other dealerships in the area. I decided to work with this dealership because I wanted a straightforward, low pressure, no bull experience. Other dealerships farther away offered us special "deals" to buy from them, which turned out to be things that "just came with" the car I ended up buying right there in Lexington. Peter's definitely a salesman. He wants your business, and what he wants to sell you is... the car that you want.

kprince

Aug 31, 2011

I came into Lexington Toyota because my mom had purchased a vehicle a couple weeks prior and had a terrific experience all around. I walked in and immediately felt comfortable. Peter Franklin was terrific all the way through the process. Very friendly, down to earth, detailed and prompt in answering questions and follow through. I was pretty particular about the car I wanted and had been to a few dealerships prior to my arrival. The particular RAV that I was looking for was hard to locate, but they did it and they did it quickly! Felt like part of the family driving my awesome car off the lot. I would highly reccomend this dealership and Peter Franklin to anyone in the market for a new car!

asg007

Aug 24, 2011

We're happy with the service we received. We went to this dealer because it was close by, but we're glad we did. Our salesmen was very helpful and was easy to work with. We even had our 10 month old with us, but he was more then happy to play with her and put our car seat in for a test drive. Everyone we talked with was friendly and put us at ease. We'll definitely go back and I've been referring my friends and family there.

amanda5189

Jul 27, 2011

I just bought a great car at an incredible deal from here, specifically from Peter Franklin (best at the dealership). Peter had no intention of selling me a car the day I went in, but his fruitful knowledge and down-to-earth opinions on many cars help influence me to walk out of the dealership with a new car. He gave me an amazing car with a spectacular deal that I know I would not find anywhere else. I was very impressed with his demeanor with other sales colleagues and his attention to detail. I would highly recommend getting a Toyota from Peter Franklin!

GwenE

Jul 24, 2011

I brought my daughter in to look for her first car. Peter did not pressure her in anyway and offered practical suggestions. He answered every question she had and made the entire experience one we'll treasure forever. She went in not sure she would be buying that day, but got a beautiful Camry for a great price.

jbingel

Jul 20, 2011

The Best Dealership ever, great group of people, attention to detail, superb customer service. They made the process of buying a new vehicle so simple and painless, if you want a dealership who knows your name and will treat you like family or an old friend go to Lexington Toyota.

coldnebo

Jun 9, 2011

Started new car shopping a couple weeks ago and this was the first place we went. I test drove a Corolla, but they didn't have any Prii in. However, no worries, they put me on a list, and called me first thing when they got some in about a week later. I test drove it and bought it right away. Peter was no pressure, down to earth, told me what I needed to know and was great answering any questions I had. The staff was friendly and eager to help. My girlfriend has her Matrix serviced there for several years, and now I'm a fan too. Great dealer!

dgw.dmd

Mar 23, 2011

overcharged for service using routine prepaid coupons from Toyota. According to Toyota of North America the coupons are valid at any Toyota dealer except the 1% of dealers not accepting them. Lex. Toyota is in that 1%. However they did not inform us of that and charged more than $300 over the value of the prepaid coupons. Toyota of NA refunded part of the charges, but not all. Lex. Toyota refunded $0.

sandybernard

Nov 22, 2010

At Lexington Toyota, I found the staff to be very helpful and friendly. Everyone that assisted me in the process of leasing my 2011 Toyota Camry made everything easy for me. They explained everything thoroughly and advised me on all applicable rebates. The Finance Manager was very clear on the terms and conditions of the lease. He made sure I purchased additional coverage for gaps that my personal insurance policy leaves me with. He was very knowledgeable and had a lot of integrity. One the day of deliver, they took amble time in showing and explain all the functions of my vehicle. I have referred two other people since, which both bought vehicle from them too. They had the same experience, which shows the consistent superior customer service that Toyota of Lexington offers to customers. I would recommend anyone looking to purchase a Toyota to stop in at Lexington Toyota!!

aviatrix17

Sep 28, 2010

Bruce and the staff of technicians worked very hard to solve several unrelated and intermittent electrical problems on my truck. It's a '93 model, but in good shape, and I had a difficult time finding someone willing to look at it because of its age.Lexington Toyota diagnosed the problems and fixed everything in a few days. Bruce called me several times as the work progressed to keep me informed and to ask how I wanted to proceed with some of the problems.Everyone I dealt with was helpful and professional, and the work was reasonably priced.

e-smartin

Sep 4, 2010

In our search for a 2010 Prius III, we got three quotes on the internet from 3 different dealerships. We asked each dealer for their best price telling each we were working with two other dealers. All three had the exact same info on what we wanted : a 2010 white or blue Prius III with navigation package. Lexington quoted a significantly lower price (even after the other two were given a chance to lower theirs), did not try to add $ for white, and gave us the best pice for our trade. All of this was without the slightest haggling. The sales manager, salesman, and the financial person did not wiggle on the price or try to sell us anything extra. They were businesslike, informal and pleasant. Rick Cramer, our salesman, was good natured, knowledgeable, and very helpful. We could not have been more pleased with the whole operation from negotiation to delivery of the car.

mollygirl

Jul 3, 2010

I WAS SCAMMED!!! I contacted Lexington Toyota over the internet at night. The next morning recieved a call from Minh Dinh saying the car I was looking for was on there lot. He informed me that if I was interested we could make an appointment to see the car and discuss price. He also had called me telling me how they had not reached there quota for the month and would do a great deal.(I have this saved on my phone)He asked if I would be willing to take the car that day. I said yes if we could come to terms on the price and trade on my car. He said not a problem are you sure you could take it today and I said yes. We made an appointment because he claimed that the appraiser would have to be called in to see my car. We made an appointment for noon time and my daughter and I got everything we needed together to go. While on my way about 15 min. before appointment he called to let me know he needed to step out and Mike would help me. I said ok even though this seemed strainge since we had an appointment. I get there to be told by Mike the car was sold before that day and Minh knew. I was mad since it seemed like I had been lied to. To this day (Minh came back while I was there and never said a word to me. I knew it was him from a photo) one week later that car still shows on there web site and when I questioned this. I was told it just had not been picked up yet. I looked again before writting this. I have not recieved even "I'm sorry" from Minh. More people have told me this was a scam and I do believe them. I have also been told to contact the Better Business Office. I am discussed my time is as valuable as theres and I wasted half a day . Dont go there!By the way they offered me $8000.00 for my trade in and another dealership had already offered me $11,500. and the same price on car just would need to order.I just checked and as of July 9,2010 this mini van is still listed on there web site as available. What a joke!!!!

cjwalton

Apr 16, 2010

I've bought/leased about a dozen new cars/trucks in the past 30 years, and have had mixed sales experience. However, I'd have to rate my experience at Lexington Toyota as one of the best auto sales experiences I've ever had. Very friendly, honest, professional, and straightforward staff. I also liked the small and sensible feel of this dealership (as compared to being just another number at a large Herb Chambers type "factory" dealership). I shopped my Tundra on-line (during the March/April Toyota incentives sale) and then by calling a few dealerships. Within an hour I received a very competitive quote from Lexington Toyota. I followed up at the dealership and the sales staff and business manager did their very best to get me into the exact truck I wanted, and at a very fair price. I'd like to especially thank my salesman, Mr. Tony Emmi. I can't recall being treated as professionally and as courteously as Tony treated me. Tony showed great care and thoughtfulness during the entire transaction, and even followed up on his days off to see how I was enjoying the truck, and to see if he could be of further assistance. Moreover, at delivery, Tony even helped me "pair" my iPhone with the truck's Bluetooth feature before leaving the dealership to ensure safe hands-free calling and then called me on the way home to see if it was working. Needles to say I was further impressed with Tony's technical know-how and thoroughness. I very highly recommend Lexington Toyota for new/used auto sales in the greater Boston area. -Chris Walton

playmore

Mar 9, 2010

Michael was very calm and welcoming over the telephone as was Minh. It was a pleasure working with everyone there ( Elena was superb, yes like a dessert!). I look forward to purchasing my next car with them.The feeling I had while working with Michael on the phone was someone who CARED about how I felt. This is the pinnacle of customer service! Elena made me feel like part of her family.

buhund

Mar 4, 2010

What a terrible Toyota dealership! Avoid this place at all costs. I went to have my Prius checked out because the car was swaying all over the road. The dealership discovered the problem was a faulty rear tire (the original Toyota tire that came with the car). This was the last of the original tires because the other three lost their steel belts within the first 20,000 miles of ownership. I informed Susan Parker, the employee who handled my car, that the Bridgestone tires were defective and they had all lost their steel belts and I didn't trust them. She asked if I would like the tires replaced and, since the car was not safe to drive and Lexington Toyata charges 90.00 just to look at the car, I agreed to have the tires changed out.Imagine my surprise when I picked up the car and got it home. As I walked away from the car I noticed the tire looked familiar. Turns out Susan had them put the exact same type of Bridgestone tire back on the car! This, after I had explained to her that I believed these tires to be defective and unsafe. Not to mention the fact that they charged me 155.00 for a tire I could have bought anywhere else for 75.00. What a dishonest bunch. Never again!

AWest810

Jan 11, 2010

I was test driving several different makes/models in the Crossover segment. I finally landed on Toyota after visiting this dealership, based on the car, not the service or experience we had. In fact, upon leaving, I knew that I was buying the car and that I was not buying it from here. Our experience started by walking into the "showroom" and waiting for about 5 minutes before anyone asked if we needed assistance. Our "salesman" was eating at his desk ignoring us until the manager brought us over. He started by trashtalking other brands I had been shopping. Then he gave us a less than precise description of the RAV4 where everything was "I think," or "I'm not sure." Not once did I feel confident that this guy knew what he was talking about. The pricing process was absolutely shocking. This guy gave us MSRP, and then marked it up by $500 for the "dealer fee." Granted we weren't trying to negotiate down, he must have had no respect for us as consumers to think we would pay above MSRP. I really believe he was inflating his own commission. Needless to say I went to several other dealerships and ended up buying a new 2010 RAV4 Limited with all the options, leather seating, sun roof, blue tooth, back up camera, after a sucessful experience with another dealer. My monthly payment on the luxury model is the same that this dealership gave me on the Sport. It goes to show the value in shopping around.

Rearsy

Dec 28, 2009

Bruce was efficient and friendly. He even offered to call and notify me on my cell phone, when my car work was completed, while I took a brief walk while waiting for my car. Our Toyota Matrix was ready at the precise time Bruce had promised. Check out and payment was also very efficiently handled.

MBurke

Dec 22, 2009

I was looking for a used car. I drove by Lexington Toyota and hesitated to stop thinking they would be much to expensive. I stoppped and went in and met Bob Ferguson who was working at his desk. I told him what I was looking for and he took out a list of the used cars he had in stock. He let me take my time in reviewing it and answered all my questions. There was no pressure or typical sales talk in pushing me into anything at all, that I have experienced with other dealers in the past. We looked at a few cars and I made my choice. Bob did not try to push me into anything that I could not afford. He stayed within my price range and worked with me from there. The pickup of the car went just as smooth as the purchasing with other dealers in the office helping out when they needed to. I had a great experience with Lexington Toyota and will go back again to get my next cars. I would recommend this dealer ship and sales consultant Bob Ferguson to everyone.

kcreardon2

Dec 20, 2009

Very honest and supportive service for a first-time buyer. Helpful in all aspects of the entire process. Acted very professional at all times.All employees were knowledgeable, and did not force any decisions on me. They catered to my needs and made sure that what we came up with was the best choice for me at that time.

rwbowman

Dec 15, 2009

I have been going to this dealership for the past 3 years. They have always been friendly and efficient. A few days after my last visit, I was leaving town for a 350 mile trip and my low tire pressure light appeared and I filled the 4 tires and the light did not go out. I stopped by the dealership at a very busy time and they squeezed me in and it turned out being my spare. I was on my way in a short time and did not have to concern myself over the long trip. I appreciated their extra effort at a very busy time.

tpassano

Dec 15, 2009

Service was very good. It was a walk in visit and he was able to accommodate with no delay. It was a little pricey for just an oil change... but he did what he said in the agreed upon time and explained the light that was on and what he did to correct it. Thank you and we will use this dealer again. Good location- easy to find. TOCS227861

wmdeen

Dec 13, 2009

I took my Prius in on December 8 for its first (5000 mile) maintenance. The employee who wrote up the job was friendly and efficient, and the work was done in one hour, as promised. The only negative was the loud tv in the waiting area -- if not for that, it would have been a much more pleasant hour. My invoice number is TOCS227911.

mpavlaki

Dec 10, 2009

I have always had a good experience with getting my sienna serviced at Lexington Toyota. Scheduling with them is easy, they have an evening drop off option (so I don't have to wait in line in the morning) and they always get back to me quickly and politely to let me know what (if anything) my car needs. They have always completed the work they promised completely, well and on time.

Posie

Dec 10, 2009

I brought my car in for its first six-month service. The service was quick and efficient -- no complaints from me (although it would have been nice if the volume on the TV set in the waiting room had been lower). My invoice number is TOCS228054.

Lex-driver

Dec 9, 2009

Brought my car in for 15,000 mile servicing on a very snowy morning. When I mentioned to Susan that I had been told I could get a ride home, she said that she didn't think they were sending the van out because of the bad weather. So she turned around to check with the service manager and he said he would take the van out and drive me home. And he did. What should have been a 5 minute trip, took over 30 minutes as we crawled the whole way. He remained pleasant and even called back to the service shop to tell them to have my car ready for me earlier than originally promised. He came back and picked me up at the earlier time. At least the worst of the storm was over and we had a quick trip back to the dealership.He was clearly vested in making sure I was a happy customer. I was very impressed.

marinashalmon

Dec 7, 2009

The work was done very well, the service was excellent, Christopher, the adviser, was friendly and courteous.He offered a free rental car for me to go home with, since this was a major inspection and took the whole day.The invoice number was: TOCS227841I understand I will receive a free oil change as a reward for taking the time to fill this report.

briezzz13

Dec 4, 2009

Everything from scheduling my appointment to the pick-up of my vehicle was convenient and professional. It was very helpful to recieve the email updates in regards to the status of my order, and I appreciated that I also received a phone call from Bruce to alert me that my service was complete. I had every reason to trust what they told me, and he even went "above and beyond" to personally check on an issue I was concerned about. I will be continuing all of my service here from now on and would highly recommend you do so as well!!

Calamari

Dec 4, 2009

We bought our first car, a 1993 Camry, from Lexington 16 years ago on a recommendation from someone else. We have bought 2 other cars from them in the intervening years, one a new one and one used one. I do not deal "hard" for the lowest price as I believe you get what you pay for, and with Lexigton it has been worth it. They are always up front and honest to deal with, whether a car purchase or service.

minercl

Dec 4, 2009

I purchased my vehicle from Lexington Toyota and they have been servicing my 2002 Toyota Corolla ever since. I never had a problem with customer service or the quality of work. Lexington Toyota's employees are very friendly and helpful. The overall experience has been the best.

dwright

Dec 3, 2009

It was easy to set up an appointment, and when my schedule changed and I had to reschedule, that was easy. They were friendly and helpful and my car was done when they said it would be. The charge for the work was very reasonable. They gave me a ride home without a long wait.

jholla

Dec 3, 2009

Susan turned what at past dealerships has been a negative experience into a positive one. I spent approximatel $1,000. and I don't spend money easlily but left the dealership feeling that I had received value, that the people respencted my time and apprecited my business.

dajo100

Dec 1, 2009

This is the first service we had at Lexington Toyota since purchasing our Prius there several months ago. We were pleasantly surprised how accomodating the service department was. We got our 5,000 service the same day that we called. The staff was friendly and knowledgeable.

chakra326

Nov 25, 2009

It is not always easy to get an appointment, so I needed to wait a little bit. However, service was great, and I would recommend this dealership. Susan Green provided a good advice and was friendly. I found the quality fo work to be very good. I wish they had a little more space at the site.

cherree_sue

Nov 24, 2009

I was very pleased with the service I received at Lexington Toyota today. Susan was very helpful and friendly. The wait was shorter than expected and my overall experience at Lexington Toyota was excellent, as it has always been. It is much more comfortable than any other dealership I have been to.

PBC

Nov 24, 2009

Whatever work has been needed to be done, has always been done well. The service department always calls us with questions or explains what other work may be needed. Our car has always been ready as promised, and the staff at the desk are very helpful and friendly. It is also appreciated that the car can be left the night before and the key and information dropped in the slot for the service department.

Cathys

Nov 23, 2009

I have always been pleased with the service at Lexington Toyota and have been a loyal customer for 15 years. I always recommend this dealership to friends. Susan is such a joy to deal with. Even when it is frantic, she is smiling and has a great sense of humor.My recent service date was today - invoice # TOCS227148

kathy24bresnahan

Nov 23, 2009

I went into the dealership on a busy Tuesday Morning. I had a scheduled appointment and they asked me if I planned on waiting for the car to which I replied yes. They did inform me that the service center was full today, so it may take a little while. My card was ready in just under an hour and all service was performed as necessary.

albany

Nov 22, 2009

I was pleasantly surprised by the friendly, no pressure approach of the staff at Lexington Toyota. Nick and Floyd spent plenty of time patiently answering our questions about the new Prius. They located the exact vehicle that we wanted in short order and the price at Leington Toyota was very competitive.

megincl

Nov 21, 2009

We were treated with respect and patience in the process of buying a Prius at this dealership. At no point did I feel pressured or coerced by any salespeople -- a big difference from my experience at other dealerships. I would highly recommend them for anyone wanting a no-hassle, no-pressure buying experience.

Diane Estabrook

Nov 20, 2009

This is the only dealership that I have dealt with in the past 10 years.I have bought 3 cars from them and all 3 were serviced at the dealership.They have made the sales and service process very easy. Always friendly and courteous.The service is always completed on time.

old-wiz

Nov 19, 2009

Excellent experience with Lexington Toyota. Nick was helpful and the deal was a good deal better than I was hoping for. There was a good selection of vehicles that met my needs available. They were very patient with me when I was trying to decide between a Camry and a Corolla. I eventually decided on a Corolla. Fortunately there was no pressure to buy, unlike some other dealers I visited. Location was important - it's also the nearest dealer to where I live.

racheld

Nov 18, 2009

The customer service was excellent. Everyone i spoke to was very friendly as well as very helpful. The quality of work done on my car was great. and it was done in a timely manner. i was very impressed with the short length of time it took the mechanics to work on my car. The overall experience was just great. I highly recommend Lexington Toyota.

Dereck

Nov 17, 2009

The dealer provides both excellent service and good technical skills to their customers. I am very satisfied with the dealer's service and impressive technical skill. I was also very happy with the efficiency of their work. They always insist that the best work be done on my car.

LMAZZ

Nov 14, 2009

Invoive NO: TOCS226572From the first day we walked into this dealership to purchase our Prius, the folks at this friendly establishment have been knowledgeable, efficient, honest and upfront. Now that we bring our car in for service, the good care continues. There are always specials available to help you save money, the hours are conducive to my work schedule and service is fast and accurate. Too bad all businesses don't run this smoothly.

sperkins52

Nov 14, 2009

Invoice TOC226498These folks have done a consistently good job servicing our 2 Toyotas and a Scion over the past two or three years. Courteous, accommodating of schedule, straight talk, don't try to sell me more than i'm looking for. done when promised.

molly2

Nov 13, 2009

Accomodating, pleasant, informative, really focused on the customer. I have been going there for years. Not thrilled with the pricing but I must admit, when I have had repairs done at other places, the quality of workmanship was not there. There was only a few occasions over the last 15+ years that I was not happy with the way in which a situation was handled but after stating as such, they rectified. I would certainly recommend them highly and plan to purchase my next car there (whenever that might be).

ronneyodonnell

Nov 13, 2009

I have had my Toyota Avalon serviced at this dealership for more than 6 years. I am never disappointed. It is easy to schedule an appointment that fits my needs and I am always welcomed by friendly and helpful staff. I am comfortable asking the service department for suggestions regarding replacement parts and when to schedule maintenance. They are happy to spend the time to explain what service needs to be done and answer any questions. I have never had to return to have any repairs "redone". Work is completed within the estimated time which is important to me if I am waiting while the work is being done. I appreciate the discount coupons and "special" prices for maintenance work that are offered frequently.The waiting area is always clean with ample seating, plenty of magazines, coffee, and a television set whose channels can be changed by people waiting for their cars.

cherrful

Nov 12, 2009

I received prompt, courteous, and efficient service while I waited for my vehicle to be serviced. The waiting room was clean and tidy and I learned that there was a shuttle service available for customers who drop of their vehicles for service.

ldr1958

Nov 12, 2009

Lexington Toyota is the only place we bring our cars for service. The personnel are friendly and very efficient. We have bought 3 cars from Lexington Toyota. I would reccomend this dealership to family and friends. When we have questions about service we can call and get an answer right away.

Lenny1224

Nov 12, 2009

My first time in for service Susan gets an A+ she was wonderful. I live 70 miles from this dealership and I will return. The work was done within the alloted time. I was amazed at the speed not only my mechanic, but also the other customers. I will recomend this dealership to my friends, And I can only imagine that the sales dept must also be excellent to deal with

sandatl

Nov 12, 2009

The quality of service at Lexington Toyota is excellent. The staff is very knowledgeable and willing to explain issues with your vehicle. The customer service is very prompt and diligent in making you aware of issues with your vehicle and repairs are completed in a reasonable amount of time.

skerzick

Nov 12, 2009

I've taken my Toyota Tundra here for service several times since moving to the area and each time I've received good quality service and friendly associates. They are convenient with Saturday hours and close to where I live. I would recommend Lexington Toyota to anyone that needs their Toyota serviced.

Gcascieri

Nov 11, 2009

Bruce the service adivser was great.His was very courteous, professional, and knowledable.I have been going to Lexington Toyota for service for over 20 years.They are honest and do the job right.I will continue to use Lexington Toyota for all my service needs.Invoice #TOCS226546

hsukonick

Nov 11, 2009

The service people at the desk are very friendly and polite to the customer. They explained what might be wrong, and what the cost would be. They gave me a ride to work and a pick-up the next day when my car was ready. I believe they are honest and not trying to sell additional parts/services when they are not needed.The only suggestion I would have is that they keep more parts in stock. Each of my last 2 visits required parts not in stock and therefore required an additional day of leaving my car in the shop. But overall, my experience with Lexington Toyota for my 2005 Prius service has been very positive.

dtmohns

Nov 9, 2009

I would recommend this dealership because they make everything so easy and pleasant - from buying a car, to coming in for advice, to service. All their employees go the extra yard to make you feel comfortable. Also, I have always believed that they know what they were doing. When I had trouble getting good mileage with my new Prius, one of the salesman went out with me and showed me how to drive so my mileage would increase. They always have time for the customer.

ffffffffff

Nov 9, 2009

I have been a customer of Lexington Toyota since 1989 and have always been treated excellent, I will continue to buy and service my vehicles from this dealer. Employees come and go but all have been trained for giving excellent customer service,especially one Ms. Susan Parker.

HJPark

Nov 9, 2009

Michael Boucher saved me $1000 down and matched all the incentives of all the local dealers. Not only did he save me money, but he was very friendly and sincere. I would refer all my friends and family to them. Stephen Bova the Financial manager was also very friendly and gave me a great deal on Lo-Jack. By adding Lo-Jack to my car he also saved me 20% on my insurance. If all the dealership were like the staff at Lexington Toyota, buying a car wouldn't be a nightmare. They really made my car purchase experience a dream and I would definitely purchase another car from them after my lease is done.

hogan

Nov 9, 2009

At Lexington Toyota the people have been great from the purchase of my vehicle to regular maint. Even when I have issues with the car they take the car in and just take care of the issue. During the purchase of my car, the sales people did not give me any pressure at all.

iryna

Nov 9, 2009

I had a great pleasure working with Tony. I was impressed with his knowledge of Toyota He is very helpful and flexible. Tony helped me to find the car of my dreams. He provided me with a lot of useful advices on how to maintain my car in good condition. I would refer my friend to Tony. Iryna Vlasenko

Lily2024

Nov 9, 2009

Lexington Toyota has treated me well for many years. The service staff is always friendly and responsive. They have never promised a service to be completed by one time, and then made me wait hours until it was actually complete. When I traded in a 10 year old Tacoma for my current Highlander, the sales staff was straight forward and we had none of the stereotypical run around with the sale or trade in.

meta

Nov 9, 2009

Great service department. I can't say enough good things about them. This is my second Toyota and I would buy a Toyota again just to have it serviced here. It is convenient and they go out of their way. I was not impressed with the sales department, however.

nboit

Nov 9, 2009

Lexington Toyota service department is always courtious and gets the work done faster than expected. I dropped th car off at 8am and had the car back before noon. Ths was simple oilchange and tire rotation along with the 5K service but most dealers would hold onto the car until 5pm.

mkaplan

Nov 7, 2009

I find Lexington Toyota to be the best dealership I have ever used. I trust themexplicitly. Very good at not only doing what is required but keeping me informedon what to expect on my next visit. Very professional and good at their jobs. They make car maintenance as painless as possible.

pkurshan

Nov 7, 2009

Mike Boucher is the internet sales rep at Lexington. We were very happy with the service he provided: aside from giving us the best price around (we checked all the local dealers and no one else would beat it), he didn't pressure us by asking us to give a deposit to "hold" the price like other dealerships did, didn't try to get us to buy options we didn't want (one other dealer even told us we couldn't buy the car without those so-called "options"!). He was very laid back and friendly. There were no hidden fees, no bait and switch, no pretending to have to run everything by a manager or other salesman tricks- he was very straight up and a pleasure to deal with.

egorospe

Nov 6, 2009

I always go to Toyota Lexington for all services needed in our car which is already 12 years old. The reason why we go there is that they always have great service and you don't feel that you will be cheated. They always call and give you explanation of what will be done and approximate price for the job before they do the service. Coupons are GREAT for small & big jobs. I definitely recommend this dealer - in fact I have told friends to go there for service.

Greycourt

Nov 6, 2009

I always bring my Camry to Lexington Toyota for servicing. I have come to trust the service department staff who are backed up by competent and skillful mechanics, I am sure. When they say a repair needs to be made, I can be sure that it really needs to be done! I have been a customer of Lexington Toyota for 25 years - 4 Camrys - and look forward to at least 25 more years doing business with the agency!

lexsienna

Nov 5, 2009

Found a convenient appointment very quickly. Service team was very forthright in their assessment, giving clear explanations for the work suggested. When the job turned out to be more time consuming than originally planned (I have an older car, a tune up is never just a tune up and one part was not available until the next day), they quickly arranged a loaner car for the duration of the repair work. I have, on earlier visits, even been taken back to meet the technician and to have a face to face demonstration of the problem/solution. Christina was very patient and I would definitely work with her, and Toyota, again.

spsmith

Nov 5, 2009

Great service. What a nice waiting room... It was quick, got out of there in time to make my appointments. The Internet Service was much better than it had been, which had been my major complaint last time I was here. It was nice to know that they were responisve to my requests.

jfcnyy

Nov 4, 2009

FAST AND FRIENDLY SERVICE...FOUND PROBLEM THAT WAS WARRANTY COVERED..DEFINETLY RECOMMEND THIS SERVICE DEPT...VERY FAIR PRICE FOR WORK DONE...COUPONS ARE A GREAT IDEA ...COUPONS VERY USEFUL AND VARY FOR SERVICES FOR YOUR PARTICULAR NEEDS..SUSAN PARKER IS A WONDERFUL PERSON TO DEAL WITH...THANKS

norabgora

Nov 4, 2009

Overall I have not had too much interaction with my car dealer. I was extremely disappointed that they did not honor a recall for my alternator. The discount they gave was minimal when the part should have been replaced straight out. I bought this car so I would not have to put a 900 dollar part in it two years later. I thought they could have done more to bring the price down to just service.

wbraun

Nov 4, 2009

I had a very enjoyable experience at the Lexington Toyata on Massachusetts Avenue. They were courtious and friendly and explained everything that was needed on my car. They called when extra work was needed and asked if ok to proceed. Car was ready when I came to pick it up

covertdiane

Nov 3, 2009

I brought my Toyota Corolla in today for the regular service. I expected a long wait; I usually dread service visits. This place was terrific. They took me right away, no wait. They were absolutely pleasant. I had a coupon and the bill ended up being reasonable. Best of all,they finished much more quickly than the original time estimate. I will definitely take the care there in the future.Sincerely,Diane Covert (invoice tocs226090)

chrisridick

Nov 1, 2009

Fast, friendly and reasonably priced service as usual. I've been using Lexington Toyota for service for 6 years and always have had good experiences there. They have always serviced my vehicles in a timely fashion and they have always stayed within their estimates on costs.

Paul Ross

Oct 31, 2009

I always bring my car to Lexington Toyota to be serviced. This time it was for a timing belt installation. I trust the service advisors and over time Susan Parker has been outstanding. In fact, I very often ask for her on the phone or wait in person until she has finished with a pervious customer.This time I dealt with a new young man named Chris(I hope) who sits right next to her. He was friendly, conscietious and helpful. When some additional work had to be done he called and explained things very well.When I picked the car up, they both interacted with me. Nice teamwork.

wbraun

Oct 31, 2009

Car was worked on as requested. Everyone was friendly. I found price reasonable and I liked the coupons I got in the mail which I used on this service. Christopher was nice and did not keep me waiting. The Toyota dealership is very close to my home so I am able to ride my bike to the shop. Very convienent.

jfgif

Oct 29, 2009

I brought the car in for a 5,000 mile interval service with a problem (low pressure) in one of the tires.They gave me a price and told me how long it would be.They performed the service when they said they would do it, and for the price they set.On time and on budget.In a very friendly manner.And they have done this every time I have brought my car in for service.

sarkisdad

Oct 29, 2009

the service was great and fast and i didn't need even the complementary ride .Christina was very good taking the informations and indicate what its need to be done.The price was ok but i guess all the dealerships charging the same rate .i recomand lexington dealer to everyone.

carstuff

Oct 28, 2009

Lexington Toyota readily had an appointment that suited my schedule and accurately estimated the time the service would take to complete. The desk staff was pleasant and courteous, the waiting area was comfortable, and the price charged for the work was reasonable.

dlee60

Oct 28, 2009

Got me in right away....Very good about keeping me posted on dangerous wheel bearing situation....prompt with repair once necessary part could be obtained....gave me a ride within walking distance of my home....I feel confident that the work was done well.....RH Lee

stuball

Oct 28, 2009

I was warmly greeted, the work was performed faster than expected and for less money. They were concerned about my needs and responded to all of my concerns. They explained every detail of what they were doing. The waiting room is clean. They provide free coffee as well as tea and filtered water. The service number was TOCS225814

chas1124

Oct 27, 2009

I have been dealing with Lexington Toyota Inc for TEN years now (Sales & Service) and always rated them Very Good or Excellent. Today was no different, made the appointment day and time at my convenience and the work was completed at the time stated. Invoice No. TOCS225681 Dated 10/26/09. Same experience the next day with a different vehicle. Invoice No. TOCS225748 Dated 10/27/09.

suderow

Oct 27, 2009

This was a comprehensive and expensive service. Thue really treated me well, used all the coupons i had and I felt they wanted to tkae good care of me.I recommend Lexington Toyota for their professional service and particularly for thewir great service people; including their service manager Bruce Hebenton

Laurieavallone

Oct 26, 2009

In and out for an oil change within 37 minutes of my appointment time!!! I called, booked an appointment that was convenient for me and was the car was taken in right on time. Before I knew it they were calling me to tell me my car was done. Can't beat that.

paulamoran

Oct 26, 2009

THis was our first time getting service at Lexington Toyota and they were a pleasure to deal with. Susan was helpful in every way. THey went out of their way to help with all our needs, including getting the car seat out of the car once it was brought to the garage. We'll definitely be going back!!!

cdmass5

Oct 25, 2009

From my initial call to set up an appointment, the staff was helpful to get the service I needed in a timeframe that worked for me. When I showed up, the service was completed in no time - I was out within an half hour. I'm always satisfied that the job will be done right, in the time promised.

cherylmar6

Oct 25, 2009

I had my car serviced at Lexington Toyota. I never had any problems with them at all. Bruce at customer service was very pleasant. The wait wasn't long at all. I noticed that they had a taxi service, this is a wonderful idea. The waiting room was fully equipped with coffee etc. Wonderful service.invoice #TOCS224998

dfb1

Oct 25, 2009

My experience was excellent. I called to make an appointment, was told was to expect, arrived and the sales person remembered me and was very friendly. THe check in process was easy and the service was done very rapidly. My invoice was reviewed with me and my questions answered. The only area where my experience was not superb was on price - Lexington Toyota service is more expensive than the other area Toyota dealerships I have used in the past. Still, I will return for service in the future and will recommend to others.

agenm

Oct 24, 2009

I had a 5k service done. They were open promptly (even a few minutes early) at 8 am on a Saturday morning and turned the car around fast before 9:30 am. There was a special on the service so that made it even nicer. Bruce was very friendly and got me in & out quickly. The location is right next to the Minuteman bike path so that makes it very convenient to leave the car & return by bike or foot.

BostonAkira

Oct 24, 2009

My car Toyota corolla 2005, had engine light on. I brought it to a garage twice, spent $800 on it. The light kept come back in the very next day. So I brought it to Lexington Tokyota at 8:00 am without an appointment. They kindly acceptted my request and investigated my car in half hour or so, and figured out it was computer's problem. They replaced it with temission warrenty without any charge! Very honest! Very professional.

lswaa

Oct 24, 2009

I have been a customer of Lexington Toyota for more than five years. The dealership has a very strong commitment to excellence in customer service. I can attest to this commitment in the work they have done on both my cars. This was the case in my last visit earlier this week. I feel very strongly that this dealership understands and practices excellence in serving its customers. Specifically, their intake process is efficient; their service quality is excellent; and they attend to details. On this visit the service person noticed that my rear wiper blade was torn and so it was replaced. I was unaware of this problem.Enough said.

soxfan80

Oct 24, 2009

I brought my car in for service recently and had (as always for the last 7 years) an excellent service experience. The service staff has always been most helpful and courteous. When I drop my car off for service, I always receive a phone call letting me know that they have my keys and will start work on the car. They always call to let me know the status of the repairs. It is always ready when the time comes for me to pick it up. INVOICE: TOCS224996

7008174902

Oct 23, 2009

I brought my car in for a 5000 mile checkup and new wiper blades expecting the service to take 90 minutes. It only took 60 minutes and all aspects of the service was excellent. The total cost was lower than I expected. The service advisor was friendly and courteous.

calsonwx

Oct 23, 2009

Service cost was actually less than the estimate and work completed ahead of promised time. That's all I have to say, the rest of this review is to fill up with the minimum 250 character requirement - I don't understand the need for the 250 character minimum. SSome programmer must have thought it necessary.

chg

Oct 23, 2009

My family has been going to this Toyota dealer for years and I think the reason is that they take care of the cars well. We trust their service department to find any problems with the car and fix them.I myself have not been able to go there consistently due to a lot of moving. On my most recent visit, I had a pleasant time as my wait time was shorter than I was told. The wait room was comfortable, with coffee and wireless internet!

jrk

Oct 23, 2009

Very professional. Car was ready when they said it would be. They called to let me know the car was ready. They even suggested that I hold on a costly replacement of a bulb. Very considerate. My cost was reduced with a coupon without me even asking. I also got a discount with AAA.

katiecod

Oct 23, 2009

Thank you for the great service. Susan first made a convenient appointment for me and make arrangements for a rental car since this was a major service and my RAV4 would be in the shop most of the day. During the visit it was determined that I needed four new tires. Susan and the staff provided me with a couple of choices and assisted me in make the best tire selection for the car and my budget. At the end of the day, they work hard to apply a number of Toyota coupons and another discount in order to get me the best price possible for the work. All in all, other great experience at Lexington Toyota where my family has been servicing our cars for almost 20 years.

ruthmx

Oct 23, 2009

I'm very pleased with the work done on my car. The staff is very kind and the service is punctual, which is a nice change of pace. I feel safer on the road knowing that my car is serviced at Lexington Toyotal. I'd recommend this dealership to anyone owning, or wanting to own, a Toyota.Invoice #: TOCS2255588

waltham

Oct 23, 2009

This is my second Toyota and they serviced both of them. So far, I never had car problems that's why I decided to have my second car serviced by them. The location is not just convenient but also situated in a very nice neiborhood. They honestly tell you the amount of time needed to work on the car.

Bonlk123

Oct 22, 2009

I have been very happy with the service at this Dealer and will definatley go back. Susan is very friendly and helpful and always finds a way to answer all my questions, even if she has to find someone else to give me the answer or call me back at a later time.

davidoliver

Oct 22, 2009

I brought my car in for routine service and was treated great, as usual. I had noticed a problem the day before my appointment and asked them to check on it. Although I was only having routine work done, they worked my problem in and checked it out. I also was pressed for time and they had me all set in no time at all. Susan was friendly, knowledgable, and professional.

janetblair

Oct 22, 2009

I love my Toyota Rav 4 and have always had it serviced at Lexington Toyota because of their overall service and quality of work. Bruce was very cordial and informative about work to be done and price as usual. My wait time was 2 hours just like Bruce said. I will continue to have Lexington Toyota service my Rav 4 in the future.

joealtomare

Oct 22, 2009

Lexington Toyota has excellent service advisers familiar with customers auto service problems and the service providers are able to provide the proper information for the service mechanic to resolve. The cost of service is always explained in detail. Should other auto problems be identified during the service repair, the service advisor will call the customer and explain in detail the problem and any additional cost of service.When I pick up my auto the problem is always resolved the first time, Great service mechanics. Plus my auto is returned clean. The cost of service is good and reasonable. What's important to me is for the service organization to resolve my problem the first time without return service on the same or similar problem. Lexington Toyota always resolves the service problem the first time.Bruce is a very knowledge service advisor of the Toyota models which allows him to communicate with the customers on their problems and accurately estimated cost of the repairs. Bruce also provides follow up with the customer, and calls when the auto service is completed.

bk7743

Oct 21, 2009

Service here is always excellent. However, I brought in a flat tire what could not be fixed, and I was charged $27.00 for looking at the tire. I did buy the new tire at Lexington Toyota. I feel that the $27.00 diagnostic should have been waived, because I bought the replacement tire there.

jamesdwyer

Oct 21, 2009

I stopped in one weekday midmorning without an appointment to try to have the oil changed and the tires rotated on my truck. Although they were quite busy, they fit me in, and serviced my vehicle within a reasonable period of time. As always, they were clear and courteous, and the work was performed without incident.

Mary Ann F.

Oct 21, 2009

Friendly customer service people--work done as quickly as possible--customer informed of any problems with vehicle while service is being performed--waiting area pleasant and clean--shuttle ride available--staff very knowledgeable about cars and repairs

Pat Furia

Oct 21, 2009

I have a 2007 Toyota Corolla. I bring my car in at regular intervals for oil changes and periodic maintenance. I would highly recommend Lexington Toyota for its quality service and technical staff. From the moment I call for an appointment, the staff treats me like a VIP customer. Christina helped me today. She is professional and is so personable. As well as the check-up, my car needed front breaks,(my husband has been hounding me to have the breaks checked) and new windshield wipers. When I dropped the car off I forgot to mention the breaks and wipers to Christina. She called later and told me that the service technician recommended these additional services and gave me a price. When I picked up the car, it rode beautifully. I really did need breaks and wipers! Great customer service and workmanship. If I wait for my car, the waiting room is very pleasant and if I need a ride, transportation is available for me. Lexington Toyota is the place to go.

carbuyer1968

Oct 20, 2009

The folks at Lexington Toyota were extremely responsive to my online and telephone requests for information on a new car. By the end of the day, we had established that they could acquire the car we wanted, and had us in to the dealership promptly to complete paperwork when we got our trade-in inspected. We needed to come in late on a weekday night to pick up the car, and they accommodated us willingly. Nick showed us all the features of our new car. Although we still need to complete the title/inspection process, so far they have impressed us with their efficiency and great customer service.

mi

Oct 20, 2009

I purchased a new Avalon and was very pleased with the sales experience. Unlike a large dealership in Norwood (Boch) and Danvers (Ira) that wasted my time with having to speak with too many salesmen at Lexington Toyota I dealt with one salesman (Bob Fergason) and in very short order concluded a deal that I felt was fair to all parties. Apon taking delivery of the car the salesman went above and beyond to explain all of the features of the car. I was really impressed that he took the time to make sure I understood how the car operated. Based on my shopping experience I would highly recommend this dealership for the following reasons:size of the dealership, quality of sales staff, no waste of time (no Bull), no pressure, and fair price.

wcscouler

Oct 20, 2009

Service performed in reasonable time while waiting. Staff friendly and efficient, keeping promise as to time for service. Answer questions knowledgeably. Waiting room could be better isolated from outside cold air. Coffee available is good. All in all good visit.

lexingtonma

Oct 19, 2009

Sent in my Highlander in the morning for 30k service, the people there are very friendly. They managed to identify and fix a problem I reported by changing the wheel baring, that hurt my pocket but they were able to help with coupons/etc... superb customer service!!!TOCS224917

michellemac1

Oct 19, 2009

I took my 2007 camry for 45,000 mile service check and oil change,they were very fast and friendly they even gave me a ride to work. and when they finished they said they found no problems and didn't try to sell me services or parts I did not need.

rpfl

Oct 19, 2009

The car was taken in for its 15,000 mile checkup and oil change.The dealership accomodated a change in schedule and took the car in with no delay.The staff is efficient and ready to answer any questions.The work is completed in a timely and efficient manner allowing the customer to wait for the car.The service staff are pleasant and accomodating.

Zoe.Tarshis

Oct 19, 2009

I have used Lexington Toyota for the past 5 years. They have always been friendly and I appreciate their drop box service. Their time estimation has always been accurate and I have never had to wait for longer than they said. During my most recent visit they said I needed more repairs that I anticipated and it was quite pricey. I have decided to get a second opinion.

barbs

Oct 18, 2009

I've had great service at this dealer. They only seem to recommend things that I really need and they are professional and courteous. I have bought exactly one American car and I was dismissed because I was a woman. All of the people who work in service listen carefully and I see them listening carefully to everyone who comes in.

Calamari

Oct 18, 2009

Lexington Toyota was recommended to me back in 1993 when in the market for a new car. I bought my Camry with them then and ten years later bought my Rav4 from them. I always bring my car to them for service or repairs and have always been treated very well. The customer service is great! They listen carefully to my service questions and explain details in terms even I can understand. I feel the work estimates are fair and reasonable. I feel they are honest in recommendations for additional service and I trust those recommendations. My next car will certainly be purchased from Lexington Toyota.

jordanM

Oct 18, 2009

Price included a labor overcharge of 15 minutes. I brought this to Bruce's attention and he sloughed this off as "consideration" for my bringing the car in for an evaluation 2 days earlier. I only needed a cable leading to the hood replaced. How does that require a 15 minute evaluation? Since when does any dealer charge separately for an evaluation when the customer says that I would like the dealer to repair my car. The part had to be ordered. It arrived 2 days later. How about my extra time to come back? It was just an excuse to bill me for 3 solid hours of labor without any thought. The estimate for this job is 2 to 3 hours - not a flat rate of 3 hours. I wasn't about to argue with Bruce at the time. But I brought my car to Lexington Toyota to test out the service department because I am in the market for a new car. I learnt that when charges are involved, customer service and friendliness do not mean a whole lot.TOCS225200 Invoice Number.

jkennedy

Oct 17, 2009

People at the front service desk are friendly and informative. Chritopher took the time to find me the best coupon discount and made sure I knew upfront what the price of my service visit was going to be. I have always been happy with the quality of service received at this dealership. They stand behind their work.

monkson

Oct 17, 2009

The work was promised for 1 p.m., but I received a call at 10:30 a.m. letting me know that they had completed the job. The service people were all extremely friendly and courteous, both when I spoke with them on the phone and in person. I would definitely recommend to friends.

rcoffin

Oct 17, 2009

We have used Lexington Toyota for service on several of our vehicles for many years now and are always satisfied with their service. Lexington Toyota's employees are always helpful, courteous, and willing to explain the technical issues in layman terms.

Toyota#4

Oct 17, 2009

I had a problem with my new 2009 Toyota Corolla. When I called the Service Dept., Chris was personable and helpful, and told me I could leave my car the following day. The folowing day, I received a call at work at 8:30am - and was told that the problem would be covered under warranty, but that they had to order the part. Chris also advised that I not drive the car until it was fixed for safety reasons. I asked if my car would be ready by the following day at 3:00pm and was told that they would do their best to have the car ready by then.I received a call the next day at 10:00am that the car was ready. Chris was helpful, and made sure that my car was ready not only when promised but sooner than I had asked.This is not my first experience with Lexington Toyota, but I have not been there for a while and I was impressed by the courtesy and professionalism of the staff.

zann

Oct 17, 2009

I've been taking my Prius to this dealership for 5 years for scheduled maintenance and state inspections. On every occastion, the staff is courteous and friendly, the scheduling is accommodating, and the service is almost always even quicker than promised. I appreciate the availability of onsite rentals and was happily surprised to learn that they're complimentary with major maintenance appointments. I feel that I can trust them to make maintenance recommendations that are really necessary and not just expensive add-ons.

my toyota

Oct 16, 2009

The staff is informative, helpful and extremely pleasant to deal with. Wonderful at describing what needs to be done and why.Price seemed a bit high though you know the work is done well.They offered a rental car at no charge and my vehicle was ready when promised.

vze2955i

Oct 16, 2009

I needed to get my wife's Prius serviced in a hurry. Called Friday morning asking for an appointment on Friday afternoon. I got it, and everyone was couteous, quick, and very efficient. I was leaving the dealership by 2PM! Wonderful service! TOCS225235

Beatrice Olivares

Oct 15, 2009

Excellent service and pleasant staff.I always get my car back in time, like I asked for. They always call me to make sure I agree with further reparation.although prices a little bit higher than somewhere else, I come back because I am sure of the good service provided.

Kathleen McCarte

Oct 15, 2009

I Bought Toyota Camty there in 1998. A 1999 Camry and have been going there ever since. I find them attentive, Courteous and never had a problem.I have recommended them to all my friends and continue to go there for service. I enjoy a small family dealership to all the huge impersonal "groups". Kathleen

ptrescott

Oct 15, 2009

On october 15, 2009 my wife presented herself at the dealership at 7:30am. She was promptly processed and into the service area shortly after 8:00am when they opened the service bays. They promptly changed the oil and filter and installed two new red number plates. They also cleaned paint from the number plate lights which would have prevented the receipt of our inspection sticker which they also provided. After all this was done they promptly processed the bill and she was on her way and at home before 10 am

RamonaCurry

Oct 15, 2009

INVOICE #TOCS225036Susan Parker is a real asset to this dealership. In all of my encounters she was helpful, knowledgeable, and genuinely nice. New England is not known for its customer service but, Susan is so professional and her customer service is outstanding!! Give her a raise or promotion - NOW!!!Thank you,Ramona Curry

hkwan338

Oct 14, 2009

service is good, I was told that change oil I have to wait for one hour to one hour and a half, the service people are very nice and explain what was the problem with the tires and what it need to be done in the near future, and I was told that the fronts are need to change when I have my car service the next 5000 miles service.

liu_zhou

Oct 14, 2009

The service was quite fast. I was able to get in and out in 40 minutes. Customer service is very friendly and informative. Price is fairly reasonable. I'm also happy to be able to book the appointment through their website. Their parking space is tight but location is so convenient for me.

SGITTL01

Oct 14, 2009

Very friendly, very responsible, and quick service: in at 7:15am, out at 8:30 for a 20,000 mile check. Only problem: no room to park, a tiny waiting room trapped with a loud television. Better to give nice music and dump the tv; or make a waiting room area for people to escape to. They need a new facility. This Lexington location is perfect for me, but it's a squeeze.

Vicky

Oct 14, 2009

The service employees are EXCELLENT to work with. They are very helpful and, just as importantly, friendly. Susan always knows my husband and/or me as soon as we walk in. She recognizes the lifetime value of a customer! I just wish Jody was still there.

idaaccardi

Oct 12, 2009

Got a screw imbedded in my 2 week old Corolla. They took me right away and solved my problem. The service department was very courteous, patched my tire and, reinstalled the tire sensors and sent my on my way worryfree. The charge was reasonable, although I was disappointed in the tire manufacturer for my getting a flat on a tire that was 1 week old.

wejacobs

Oct 12, 2009

I would recommend this dealership because they always give friendly service and they usually give quality work. I feel the price is usually higher than I expected, but they do send discounts and special deals in the mail from time to time. I don't feel they do things that don't need to be done.

dibill

Oct 10, 2009

Everyone in the service office did their job satisfactorily. Service adviser Susan called to explain service problem. Faulty sensor replaced under warranty. Wiper motor had to be ordered so Susan suggested leaving vehicle over night and doing repair early next AM which saved us a trip. I feel labor rates are high, but maybe are in line with others in area.

stonesoupma

Oct 10, 2009

Have been servicing my car with a private mechanic, but he's not likely as thorough as a dealer, so I brought my car to Lexington Toyota for a 30,000 mile checkup. The dealership explained what needed to be fixed, and the relative importance of the items. They were communicative and friendly. My mechanic is a bit cheaper, but it's still helpful to pay a little more for the dealer's focused experience and procedures.

wasswa12

Oct 10, 2009

Lexington Toyota has a great group of helpful employees. The wait time is always short, and the waiting room is clean, with a TV. The prices are exclusively great at Lexington Toyota. The service department will check your car and recommend the needed service and parts.

emurphy777

Oct 9, 2009

First time visit to the dealer for service to my mini-van. They were quick and took care of all my problems with no hassle. They also supplied beverages and TV while I waited for my car to be serviced. Everyone in the waiting room seemd to be longtime customers fo the dealership which is a good sign!

PAFlaherty

Oct 8, 2009

I have three Toyotas because the product is very reliable and I can get great local service. I love being able to get my service work done on Saturdays. I find the service people to be very friendly and knowledgeable. When I have had the need for unprogrammed service, warning light indicator, they have helped me promptly. They don't use any of the scare tactics that I have experienced, especially at tire dealers, to get you to do more work. You pay dealer rates but you get dealer expertise, parts, electronic analysis, etc. If they sold Hondas or Fords, likely I'd have Hondas or Fords.

rlent

Oct 7, 2009

Positive, receptive service personnel! I feel like they want my business. These people are quick to acknowledge you when you come into their service shop even when they're busy. This is the right size dealership! They are consistent from visit to visit! Very professional on the phone, too!

idaaccardi

Sep 30, 2009

Our experience with Lexington Toyota was nothing but pleasant. From the moment we met with the salesperson, Elena Novak, up to the delivery of the vehicle. The sales manager and the credit manager were a pleasure to do business with. The salesperson was very knowledgable and very patient with any questions we had. We wouldnt think twice about purchasing another car from them.

dfd328

Sep 29, 2009

The service people were friendly and helpful and the wait time was very short. I was very satisified with the treatment I received. I like the small family type atmosphere of the dealership and prefer it to the larger dealerships. So far, we have been happy with our experiences there.

luvnewcars

Jul 30, 2009

My review is difficult since I was a returning customer to Lexington Toyota. We bought a 2004 Highlander there and wanted to buy either 2009 Camry, or a 2010 model.We went on Memorial Day weekend (the monday I believe). When we entered the dealership no one approached us. We were looking at the car in the center of the room and then we approached a salesman who was leaning against a cubicle. My husband told him that we "love you guys, we're returning customers." This resulted in absolutely no reaction from the salesman...none whatsoever! We asked about current '09 stock to which we got "almost nothing left". He waffled between us and his desk and another salesman (there was one other customer there who was being helped by another salesman...so the place wasn't busy). He just was so bland, not helpful and just plain rude by not focusing on what we were asking him.Needless to say we left. We were absolutely prepared to buy that day. We thought about trying another visit, but were so put off by this horrible experience that we didn't go back. We ended up going to Woburn Toyota and bought a 2010 Camry XLE with leather interior and moonroof on July 6th.

VinnyD

May 26, 2009

I had an absolutely abysmal experience at Lexington Toyota. A sales associate and I started price discussions for a 2010 Camry over email, which led to an agreement on price over the phone. When I arrived at the dealership to purchase the vehicle, I had to work with another salesperson (Bob F.) because the original associate was not there (my fault since I went in without receiving a reply to confirm the time).In any case, Mr. F said he would be willing to help me close the deal, but when I brought up the price agreed upon by the other sales associate, his already mediocre demeanor took an abrupt nosedive. After checking with the "manager," Mr. F returned and came very close to accusing me of lying and making the price up. He presented me with a sheet with two columns of numbers: MSRP and invoice. Under each column was an itemized list of charges, leading to the totals at the bottom. Of special note was an item labeled "Dealer Holdback." Having done quite a bit of online research already, and wanting to find out how all the items totaled up, I asked Mr. F why I was being charged the dealer holdback when that is usually something Toyota pays the dealer. (In the case of Toyota, it should be 2% of the base MSRP.) The question resulted in a scowl and dirty look from Mr. F, then a loud, "Do you expect us to sell you a car without making any money?! I don't know where you got your price, but it doesn't make any sense. You are not going to find a dealer who will sell you a car for that."Shocked by his attitude and words, I thanked Mr. F and walked out.While still in Lexington Toyota's parking lot, I phoned another dealership with whom I was also negotiating with. (The pricing was the same, but I chose Lexington Toyota first because of the proximity to my home.)Within 30-45 minutes, I made it to a Toyota dealership in West Roxbury and closed the deal with them instead. The difference in professionalism and attitude between the two dealerships was night and day.

Toyotafan47

Apr 21, 2009

I went to around 5 or 6 dealerships in my area. Lexington Toyota, Woburn Toyota, Acton Toyota, Boch and Herb Chambers. Out of all of those Lexington Toyota was the only dealership that actually cared.3 of the other dealerships quoted me a price lower then Lexington Toyota but when I got to the showroom, they said that car has been sold and that I would have to now pay much more the originally quoted. Not even close to my idea of good service.I also service my vehicle with Lexington Toyota and have always been treated with complete honesty and respect. I feel like if you tell them the problem, they immediately adress it, confirm it and then fix it. There was one time that it had traken longer then expected to have the work done on my vehicle and without question, they offered to give me a rental vehicle as well as cover the extras cost it would take.I recommend this dealer without a doubt and would never ever take my vehicle to another Toyota dealership.

glafacci

Sep 27, 2008

Orriginally bought my 2003 Corolla from another dealer because they gave me a bigger price. After about one week the molding between the stereo and the top of the dashboard began to come apart and I brought it to lexington toyota to have it fixed because it was still (barely) under warranty. They took it and called me later that week to tell me that it was fixed and ready to be picked up. I picked it up after hours only to find that not only was it not fixed but there were now scratches all over the dashboard and stereo molding where they attempted to do something. I told them that this was unacceptable and when they saw it told me they would have to get their upholstery specialist to take a look at it. They jerked me around long enough waiting for this guy that the warranty on my car finally expired. At that point I just let it be saying whatever it's cosmetic and they beat me at their game, too bad for me. Unfortunately their location was very convenient for me and I brought it in for an oil change. For whatever reason they removed the engine cowl but neglected to put the fastener covers back on re installation. Once again, whatever its cosmetic, my fault for bringing it back, and I suppose better than driving 10 miles to the next dealer.The Third (major) and final visit for this car led to what I believe to be a danger to my, and other drivers safety. They were to replace one of my wheels and re balance and re align all 4 wheels. I brought the car on the highway to find that it would vibrate enough that it was uncomfortable to hold the steering wheel. They fixed it promptly and without complaint, but it is unacceptable that they didn't test drive it first.I should point out that of the 4 toyotas my family has gone through, we have only bought the first from lexington, and coincidentally that was the only one they never screwed up. So if your willing to pay more than you would at all the other area dealers, buy it there and they might treat you well. But they absolutely know if you bought it from them (even if you don't have the dealer sticker on the car) and they will bend you over if you didn't.I recommend Woburn for service and Boch for sales.

prius12345

Jan 15, 2008

I dealt with Scott, the Internet Sales person. I did all my searching and shopping online and over the phone. I had no car prior to this, so I was banking on getting most things done before trying to get my friend to give me a ride to the dealership.Scott was a relatively low pressure guy. I told him exactly what I was looking for and he and his team were able to find the car I wanted. (Other dealers offered me cars I didn't want or simply said it was impossible to get and I'd have to wait). So I was impressed that they found the Prius I wanted so quickly.After a few negotiations, we locked the price in (which beat both Edmonds and KBB). When I went into the dealership, I met the finance person, Barbara. She sounds nice over the phone, but when I sat down with her, it was a different experience. As I'm sure every dealership does, she tried to sell me the options and extended warranty. I refused all of them except this thing called ResistAll. Not knowing what it was, I did some research on it and decided I did not want to get it.What irritated me about Barbara was the fact that she lied about the theft rates for Priuses (20 stolen in 2004, over 40,000 mfg - latest data found online). My insurance company confirmed it. Because of that, I refused to buy any packages or the ResistAll product (aka insurance). She also did not provide any significant literature about the product.The car was delivered as promised and I very much enjoyed working with Scott. The first time I met him, my girlfriend drove me there. The day I picked up the car, Scott picked me up from a local T stop where we agreed to meet. That was very much appreciated.After the sale (during the holidays, nonetheless) he called me to or three times to make sure I had put some miles on it and asked if I had any questions or issues.Except for dealing with Barbara (who is not in sales), the entire experience was very pleasant and low-pressure. I would buy from them again if I wanted another car that they sold.

BOLDRD

Dec 27, 2007

Absolutely the best experience I ever had dealing with a car salesman. Went above and beyond the call of duty. Caring professional, customer satisfaction is his main concern even after the sale. Would highly recommend his services. Cathy & Brian

kope0016

Oct 12, 2007

I would recommend Lexington Toyota because they were a relatively low pressure, straightforward dealership. We went in with a specific certified, used Toyota in mind, which we found on the website, test drove it, and then negotiated a price. Overall the internet price seemed good compared to the Edmunds.com TMV price. The car itself was in great shape for a nearly 3 year old car, partly because it had been well taken care of, but also because the dealership did a good job sprucing it up for sale. Nick was very friendly throughout the process, and the negotiation was not contentious at all, and the delivery was very painless. Nick did a great job explaining things in the car to us before we drove it off. The only issue was he claimed they cannot negotiate the price down from what is posted on the website, but then when pressed on it he did end up negotiating the price down by 700 dollars and agreed to perform 400 in cosmetic fixes to the car. So don't be afraid to negotiate, especially on used cars. They may say the demand for Toyota's is such that the cars sell themselves, but the supply is also very high, so you can always find a similar car at a different dealership.

JTGre147

Aug 27, 2007

Everyone was very straight forward with me and I got excactly what I was looking for a great price. I will def. recommend this dealership to my friends!

loriel

May 15, 2007

I just had an unpleasant experience shopping for a car at this dealership. I test drove a car that I was very interested in, and I wanted to talk price. Salesperson was very rude, refused to give me a price, and lectured me about how he thought I was just going to use the price to negotiate with another dealer. This was not actually true, I was prepared to buy from this person, but he lost my sale due to his rude treatment of me.

cglex

Apr 9, 2007

I have been having my Toyotas serviced at Lexington Toyota for over 10 years and have bought several there in the last 7 years. Top notch dealer service at local repair shop prices. Very competitive new car pricing.