Lexus of Route 10 reviews

GPN908

Sep 22, 2016

Recently brought my Lexus in to resolve a very frustrating problem. I dealt with a service consultant, Mary Spinola who was extremely professional and went well beyond my expectations to resolve the issue. I cannot speak highly enough about her and will be returning to Lexus of Rt 10 for all of my Lexus service needs

sam

Sep 21, 2016

My name is Simon and my wife Yelena greatly appreciated level of professionalism Phil MeolaHe not pushy, nice salesperson. Does not talk a lot, but do it business pretty fast.We bought our second Lexus at rt 10 and never feel sorry and recommend Phil and Rt 10 Lexus to everybody. In addition we trade in our Old Lexus and price was compatible

Philnj

Sep 20, 2016

Thanks to the staff at Lexus of Route 10 for making the sale of a CPO IS 250 so easy. I purchased the vehicle for my son and everyone was so friendly and the car was delivered in excellent shape.

Jeff R

Sep 20, 2016

I'm not surprised by how much I love my new Lexus ES-hybrid. But in my first time shopping for a car in about 7 years, I was pleasantly surprised by how easy and pleasant the purchase experience was. Sales rep Bill Devine was knowledgable and helpful, effortlessly shifting from the showroom to communicating via email to accommodate my schedule, ultimately presenting us with a great deal. My teenaged kids were with me for the test drive, and Bill truly engaged them in all parts of the discussion, understanding that this was a family purchase. And after we picked up the car I overheard my son on the phone with a friend saying how cool it was that the Lexus dealer remembered his name when we came back. Professional and personal touches made this a great experience. Get a Lexus. And get it from Bill Devine.

Dave from Long Island

Sep 16, 2016

I want to give a huge shout out to Phil Meola at Lexus of Rt. 10 in Whippany New Jersey. I was recently shopping for a Certified Pre Owned Gs350, and my search led me to this dealership. They had the car I was looking for, with super low miles. Being from Long Island, it was not easy for me to get to the dealership, but that did not stop us from working very well. Phil took the time to understand what I was looking for, and them went the extra mile by emailing me ALL of the details of the car I was going to lease, including photos (Car had just come in, had not been even photographed yet). He actually knew the history of the car (outside of the Carfax) and was a true joy to work with. When it came down to pricing, Phil could also not be beat. He worked quickly to give me a very fair price on the car, and even went back to negotiate on my behalf when I continued to push. Not once did he try to push me around, pressure me, or anything of the sort. A true craftsman in his profession. We actually started the process of putting the deal together, trading all required information so delivery would be swift and easy. The next day, I actually decided NOT to purchase the car. I decided to keep my perfectly fine car for a while longer. Now, it had nothing to do with Phil, the actual car or anything from the dealer, it had to do with personal circumstance. When I called Phil to tell him, He was EXTREMELY understanding, and did NOT ONCE try to convince me to take the car anyway. THIS is what puts Phil Meola of Rt. 10 Lexus OVER THE TOP. While I have not yet purchased a Lexus, he has gained me as a potential future customer. He will be my first call when the time is right. Phil, thank you again!DAve

Lyssp

Sep 16, 2016

Eric Saltz picked out the best car for me ! So happy with my Lexus! He was very nice and professional. Would defiantly recommend him and this dealership to everyone !! Can't wait to get a new lease in three years

dwreag

Sep 9, 2016

Purchased a 2015 certified RX 350 with Christa and would highly recommend the dealership. Christa was patient and made sure everything went smooth. Amanda in finance was wonderful. The used car manager greeted us when we arrived to pick up the vehicle. Would highly recommend this dealer.

DVK

Sep 9, 2016

We had researched the car on internet. The Sales Rep at Lexus of Route 10 - Bill Devine was courteous, helpful and knowledgeable. We had initially not planned to buy the vehicle in one visit, and wanted to see more cars elsewhere. But Bill's advice and positioning the car clinched the deal. Thanks Bill!

Eric Kosek

Aug 30, 2016

Bill Devine was the reason I leased an IS 350 at this dealership on August 25. His superior customer service skills, patience and engaging personality allowed me the opportunity to ask all my questions, test drive multiple cars and made a daunting process very easy. His no-pressure technique gave me the time to reflect between models, colors and options and come back when it was convenient for me. He outlined the entire process for and put me in the right hands at all stages of the sale. Mike Murphy, product specialist also did an excellent job explaining all the features of my new Lexus. He was efficient and thorough. If you are buying/leasing a new Lexus, both of these professionals come highly recommended!

LoveMyLexus

Aug 24, 2016

I recently visited the Route 10 service department for several major repairs and Service Consultant, Andrew Tirpack, handled my service repairs with an outstanding level of professionalism that reflected a gold standard in customer service for which he and his team should be recognized and rewarded. Andrew demonstrated a unwavering work ethic that was reassuring and it was clear he was focused on exceeding customer expectations. My vehicle's repairs were not typical (CV boot replacement, frozen rear calipers, spark plugs) yet Andrew delivered the car on the date promised, made himself available at all times throughout the service process to address any questions/concerns and finally, he exceeded my expectations. From the cheerful receptionist who greets arriving customers, to the speedy technicians transitioning customers to their loaner cars, everything was a delightful and flawless experience. This quality level of service and customer commitment is why I purchased a luxury brand name like Lexus, however, employees like Andrew and his team are the REAL reason why I will return to Lexus of Route 10 for any future vehicle repairs. Thank you!

Alan Harwick

Aug 12, 2016

My recent leasing experience with Steve Manin and Angela Malanga was, in a word, seamless. I came out of a 2014 Lexus ES 300h into a new 2016 Lexus ES 300h, with all the bells and whistles I wanted. I started the search on-line on Wednesday. Steve called me in reponse to the inquiry and we discussed what i was looking for and what I currently was driving. After reviewing my current lease Steve quickly assessed my situation and made the recommendation that I roll into a new lease now rather than waiting for the end of my current lease.I had a long wish list of packages, options and a short list of colors- black!Within a day Steve found the car, completed my credit application over the phone and had Angela following up to be sure that when I pulled in on the following Monday the car was prepped, insured and ready to drive .The car was ready when promised. Mike Murphy was thorough and patient in running me through all the new improvements and additional systems in the 2016 model.Amanda Silva handled the paperwork and final leasing docs in a wonderful relaxing manner. There was no high pressure sales pitch to add on unnecessary services or programs. Amanda explained all of the various maintenance and car care programs and, after reviewing my driving needs and lifestyle, recommended only the program I could use and value.I thank the entire team at Rt.10 for doing all of your jobs well and giving me a job well done.

Steve

Aug 2, 2016

. On 7/28 we purchased an RC300. I would not hesitate to recommend to others both Angela and Steve for their professionalism and sensitivity to our concerns/questions. Angela and Steve are valuable assets to the dealership and I look forward to future dealings with them.Steve Yarvis

carmenz1230

Jul 29, 2016

I highly recommended this dealership and especially salesman Nicholas Manzi. This is the 3rd Lexus I got from Nick, always pleasure working with him and worth the drive from Queens NY to Whippany NJ! He replied email/returned calls promptly, straight forward with competitive quotes, and not pushy. Pickup process was very smooth and painless. I definitely will go back to Nick for my next Lexus (in 3 years)! You need to contact Nick if you're in market for Lexus.

nyumar36

Jun 2, 2016

Brett Kalish is an exceptional dealer. He provided excellent customer service. He is honest, reliable and will get you the best price possible. Great experience.

wong

May 26, 2016

Don't work with Rodger Panucci in this dealership. He will not care about your concerns after sales. Attempted to reach him multiple times but no response at all.

Ab1990

Apr 27, 2016

Bought my first Lexus here and I will be buying my second third fourth fifth and sixth at this dealership thanks for the help. I'm overall very satisfied

RedTango

Apr 25, 2016

I took my Lexus to this dealer for a routine maintenance. I have a bunch of quarters in the car, and all the quarters were stolen! There's clearly ethics issue at this dealer and the service representatives are not professional at all. I would not trust this dealer to work on my car.

mhwaldner30

Apr 22, 2016

My wife`s lease was up and we went in to look at a new car. We were helped by Christine Festa and she was wonderful taking us thru the process. My wife like the NX and I liked the RX. After a couple of visits Christine recommend that she drive a loaner NX for the day. That was it she agreed to go with the RX. The whole process was done quickly and very professionally. We thank them for watching over us and checking in.

Ericnajjar

Apr 9, 2016

Christine at Lexus was incredibly amazing. Super sweet and easy to deal with. The whole team at Lexus know their stuff and get everything done quick. I've never had somebody make the car leasing process so easy and simple! Highly recommended, BEST prices and A1 service. Amanda in finance and Mike in car service were fantastic as well.

nds

Mar 31, 2016

What a pleasure working with Lexus of Route 10 and Nick Manzi in particular. I purchasd a Lexus for my Wife that she loves and the price was right. I highly recommend this dealership.

pleasedpat

Mar 30, 2016

Lexus of Route 10 is the only place I shall ever shop. My experience in leasing a 2016 RX350 couldn't have gone smoother, or been any less stressful. They were knowledgeable, professional, courteous and, most importantly, very honest. My salesman, Michael Lioi, always listened to my needs and always returned my calls and answered my questions in a timely manner. I would recommend him to anyone interested in perfection. Even after the deal was done, the courtesy didn't end. Mike Murphy, a car specialist, sat with me and explained, very patiently, the details inside my car. He never made me feel I was taking up too much of his time and repeated things I was not familiar with. Mike Lioi and Mike Murphy were wonderful. Even Jason, the Financial man, made me feel comfortable. He had all the necessary documents ready and explained each and every one to me.

galcit44

Mar 28, 2016

We had the most pleasant and comfortable car shopping experience at the Lexus of Route 10! While browsing around the showroom, Pete Postorino, the Sales Manager, approached and welcomed us and called for and introduced us to Jon Crawford, a Sales Consultant, who any car buyer would desire to deal with when interested in buying or leasing a car. Both Pete and Jon were not only welcoming but had warm personalities that puts a client at ease.......no aggressive or intimidating tactics. Jon answered all our questions and was knowledgeable and honest at all times, and very accommodating as well. Jon went beyond expectations, when we went for a test drive that late Saturday afternoon, and it would be past business hours when we came back. He never made us feel that we should get out of there because it was time for him to go home, even if the office was already closed and we were the only people left, he continued to answer our questions with ease and comfort. Jason Wagner, the Finance and Insurance Mgr. did a great job as well, with his efficiency in handling all the pertinent paperwork, which were impeccably done. Adam was our human tutorial on the tech and electronic features of the car. All in all, this dealership knows how to employ the best people in their business, and we wish them all business and personal success always! Thanks to all of you!!!

mjr2

Mar 18, 2016

Made a recent purchase and I have to say with all sincerity that this dealership is in a category all by itself. They do not pressure they are willing to work with you and will do what ever is needed to satisfy you. Carl is as nice as they come and makes you feel comfortable about making a purchase or not.

Able

Mar 14, 2016

I recently purchased a used Lexus GS 350 F sport from Phil Meola at Lexus of Route 10. I have personally owned 27 cars, worked in a garage, worked in a body shop and was a wholesaler so I know how to buy and sell cars. I have to say I had the best experience I've ever had working with Phil. He was honest, knowledgeable and overall great to work with. My experience with Phil and Lexus of Route 10 was top notch. I would strongly recommend Phil to anyone looking to buy a Lexus in the local area. Drew

helensroses

Mar 12, 2016

Wonderful experience with our sales person Christine Festa, and the pick-up was so simple. They explained how to use the car and the finance part went smoothly

skarlex

Mar 12, 2016

All the customer service and sales reps are easy to deal with and professional. They listen don't pressure and try their best to get the right deal for you. Joe Yusufov my sales rep for the last 3 Lexus' I leased is great. Sean Byrne the finance guy explained everything in a clear manner and in layman terms.

Gail

Mar 9, 2016

Shout out to Brett Kalish our Sales person. AND Steven Manin Internet Sales ManagerThis is our 3rd Rx 350 Lexus. I literally got the deal done over the phone. Quick, simple easy!!!!!There to help you!!New design-love itThank you again... And again for making it so easy to do business with your company.Lexus of Route 10!!

KT

Mar 7, 2016

Stopped in to see the Lexus vehicles, not thinking I could really afford one. Met with Steve Lapidus. What a great salesman that cared about my budget and needs for a vehicle. Very professional and friendly. He ended up giving me a great deal and now I am driving my dream car. Steve is very caring and pleasant to work with. Not your typical "Car salesperson". Ask for Steve if you go to Lexus of Route 10, where they make unbelievable deals.

newcar3

Mar 7, 2016

Excellent sales force, this is our third car from this dealership. Very helpful in selecting a car. Delivery person very helpful. Financial person explained all options on lease.

rlb

Mar 6, 2016

Excellent and professional delivery of vehicle. Did the price issues through the internet with Steve Manin and found him very professional and easy to work with. and was

hans

Mar 5, 2016

Our salesman, Phil Meola, tried his best, but since we picked up the car on Feb. 29 we had to wait 3 hours to finish the transaction. The car wasn't particularly clean and the Tonneau cover was missing.There were a few other issues but they will get resolved when we pick up our license plates.

ms02407

Mar 5, 2016

I walked into Lexus of Route 10 and was surprised to see Christa who helped me with my previous lease at another Lexus dealership. I wasn't sure that I was going to lease another Lexus, but Christa recommended an RX and the sales manager, Roger, gave me an amazing price. I would highly recommend Lexus of Route 10 and Christa as they made the transaction so easy!

sabell77

Mar 5, 2016

I leased my first Lexus three years ago from Christine Festa and just leased my second as of today. Loved the car the last couple years and the great service influenced my decision to lease another. Christine was very helpful both times. She wasn't pushy. She was knowledgable and knew the facts about our car and other SUV options. Every time we come in for service, we feel very welcomed. It's a friendly place and people make eye contact and ask if they can help. I recommend both the sales people and the service department!

TwinMom

Mar 4, 2016

I'm on my second Lexus, and first time dealing with Lexus of Rt 10. After my experience here, I realize what a terrible deal I got the first time at another dealership. I will never go back there or recommend to anyone. At Lexus of Rt 10, Joe Yusufov was very professional and straightforward in terms of all the lease options available to me. He took the time to explain these options and the benefits of each. I'm very pleased with my deal. The entire process was so easy, especially taking delivery of the car. Adam was terrific with the review of the car features, and Sean took care of all the paperwork professionally and with speed. I was in and out of there over my lunch period. If you want piece of mind, go to any two Lexus dealerships and get their offers. Or you can save a step and go straight to Lexus of Rt 10. I'm willing to bet they will always come out on top, and you'll be pleased. Good luck!

MJ42

Mar 2, 2016

This was our third Lexus lease and the second one from Lexus of Route 10. They far and away proved again why we went back to them for a new lease and why we go their for service. Steven Lapidus was our sales person and Sean Byrne our Finance person. Both did a great job, were friendly and my favorite, not pushy at all. I have visited a few Lexus dealers over the years and this one is by far the best one. It might be out of the way for some people but it is worth the trip. Fair and good deals, they treat you well, service is excellent and most importantly we do not regret any visits to the dealership, be it sales or service. I highly recommend this place for a Lexus.

Bev K

Feb 29, 2016

This was my 4th Lexus but the 1st time I purchased on Rt.#10. Joe Yusufov my sales person was professional and got me the best deal possible. Mike Murphy (Delivery Specialist) deserves at #13 not #10 in the way he helped me. I'm a Senior and the patience he showed was above and beyond. I have already recommended a new customer to Lexus Rt.#10. Thanks to everyone at Lexus for not treating me like a (Little Old Lady)....This is not a typical car dealership..

Pam

Feb 29, 2016

I'm on my 4th Lexus. Everyone from start to finish is friendly, professional and courteous. There's a woman who was recently promoted from answering phones in the back to being a customer service person (when you come in with your car). She is the friendliest person there. ALWAYS gives me a hug, genuine big smile and is so happy to see me. Our side conversation is that I usually bring my car in when I'm getting my hair colored. Although I don't know her name, if you mention that, you'll be able to find out who she is.

Dhiraj

Feb 26, 2016

After shopping around for couple of weeks, we went to Lexus of Route 10, in East Hanover. What a dealership! It was buzzing with customers at the showroom. We were greeted by a team of receptionist politely suggested to wait in a cafe. No sooner we sat in the cafe, Phil Meola, the Master Certified Pre-Owned Manager greeted us. We told him what type of car we want and our budget. Mr. Pete Postorino, Sales Manager joined us to work out a deal within our budget. He described all the pros and cons about leasing and buying the car. We purchased ES 350 on Feb 6th 2016 for the price which was thousands of dollars below anybody else. Pete made the process of purchasing a vehicle, extremely pleasant. We had the pleasure of working with him and the rest of their team. We would definitively recommend this dealership to purchase, lease or service your Lexus. We rated 5 stars for Customer Services, Quality of work, Friendliness, and Pricing.

Kathie O'B

Feb 24, 2016

I brought my car in for service on Saturday, February 20th and Ryan was the gentleman who helped me. He was professional, knowledgeable, and very nice. Everyone at the dealership is outstanding. From my salesman, Phil Meola to Ryan in service and the entire crew, what a team! It's a pleasure to go there. No better Lexus dealership around. They care about their clients, and they don't forget about you after you purchase a car. Thank you!

Dennis

Feb 24, 2016

No pressure with excellent customer service. My salesman, Phil Meola, really made the difference-straight forward, knowledgeable and very easy to work with. I would recommend Lexus of Route 10 and I would encourage you to ask for Phil.

Point Pleasant

Feb 6, 2016

I had a very pleasant experience buying a pre-certified car. The whole experience was very matter of fact: no pressure; they pulled every sedan model up for me to test drive; we talked about the pros and cons on each model; and we worked out a cost that was agreeable. The staff treat their customers very good and professionally. All in all it was an extremely painless experience and I would return there again in a second!

happy customer

Feb 6, 2016

I needed to check my car, determine the problem and fix it: the car was making a whistling noise when you make turns in the beginning of a trip. When I called today at 8 a.m. Lisa responded that for a problem like this one I have to come on a weekday and, besides, today's service is booked. I explained that we are working people and can do it on a weekend only. She said she would try to help me and went to check with the service manager for a minute (asking me to wait every few seconds) and gave me good news: to bring the car at 11:30 a m. The car was ready and washed within one hour (I expected at least one and a half hours). My experience with the service department is definitely positive and very pleasant.

pilottom

Feb 2, 2016

Since 1997 my wife and I have leased or bought over 15 cars from this dealership. Accordingly we are obviously very happy with the service that this dealer provides. They go well beyond customer service, every time I go to this dealer I feel like I'm the only person in the building. The individual service to their customers is the best I have ever experienced.

BethGillette

Jan 23, 2016

I went to buy my first SUV on a Saturday afternoon without an appointment. The dealership was packed but we were quickly greeted by Nick. He was great to work with and made the entire process painless. Very informative about my car and all models. There was no going in and out of offices to meet with business managers. He got me the car I wanted In very little time- right on time, with this snow!. I would definitely recommend seeing Nick Manzi if you're in the market for a car!

rickyrahaman

Jan 22, 2016

Honesty, informative, productive meeting with sales agent. Everything I asked for was answered in a professional manner and the information was accurate and valuable to making my decision to lease a Lexus GS 350

Allen

Jan 20, 2016

Fair competitive pricing was just onePart of a great buying experience with Nick. We drove 3 hours to take delivery of our new Lexus. Thanks Nick! You are on my referral list!

euncle

Jan 18, 2016

Nick is very friendly. Straight forward and honest. Our car shopping experience could not have been any easier! I appreciate the experience and would recommend to any one interested in a Lexus product.

Kasia83

Jan 3, 2016

I owned my 2007 Lexus RX 350 for 9 yrs. Unfortunetly it was time to change, Chris from Service which I have always come in contact with when there was something from with my car partnered me up with Tony that has been at the dealership for a very long time. Even though it was a very stressful time for me and very unexpected Tony was patient and wanted to help. At the end I left with an amazing deal in an amazing 2013 RX 350. I appreciate his help and his assistant Bill.

Christine S.

Dec 16, 2015

Michael is truly a one of a kind professional! This is my second Lexus purchase and I will keep coming back to Michael and this dealership every single time!

Rongirl

Dec 14, 2015

Knowledgeable, efficient and friendly from the moment you entered the building. No nonsense, extremely accommodating. I would recommend them 100%.. I am really so pleased

KhushbuK

Dec 8, 2015

It was a wonderful experience buying my first car! Thank you to Humberto for being patient, thorough and very friendly! We will definitely be a Lexus family forever!

richard peck

Nov 30, 2015

Yes, Lexus of Route 10 is a good dealership and the service experience in their new location is special but what keeps may family coming back is our salesperson, Michael Lioi. Knowledge, friendly, excellent with details, always follows up, Mike is truly a pleasure to work with. Car buying can be stressful...not with Michael Lioi....he makes the entire car buying transaction smooth and easy.

Horacio Garcia

Nov 20, 2015

n the past 10 years I have purchased over 7 cars and by going to lexus of rt 10 and dealing with Mr. Ruby and Mr. Vouthouris they have changed the way I thought about car dealers, They took the time to listen to my needs and they were able to deliver I want I wanted, I thank lexus of rt 10 for having such a professional team, Kudos to Mr. Ruby and Mr. Vouthouris and lexus of rt 10 from Horacio GarcIa

RXbuyer2016

Nov 16, 2015

listen and address customer's questions, is willing to provide good price, and swap with other dealers to provide the 2016 new car I wanted

Tajmil123

Nov 12, 2015

I brought my new 2016 Lexus ES00H and I can truly can they have the best customer service in the industry. I would recommend this dealership to anyone looking to buy a new or used car.

Jim Cook

Nov 10, 2015

This is a very top shelf dealership, well run and well managed. From the greeting as soon as you walk in, to the knowledgeable salesman who worked with me, to the tech person who reviewed and explained the use and function of each feature, I was very impressed. Joe Yusufov knows the Lexus product line inside and out including price points and packages. Even the finance department was a pleasure to work with. Everyone associated with Route 10 Lexus is extremely professional and above average. I will buy another car here.

mp1138

Nov 9, 2015

From start to finish, everything at Lexus of Route 10 was top notch. I was greeted professionally upon my arrival to the dealership, and the wait for the salesmen was extremely short. The waiting area is furnished with a host of beverages and other various snacks. After a few minutes the salesmen, Mr. Christopher Tracy, came to speak with me. I provided him with a general idea of what I was looking for, and without hesitation he knew exactly where to lead me. Within minutes I was filling out the paperwork on my certified pre-owned vehicle. The process went smoothly and the deal was better than any dealership in the area. To me, the best part of the purchase was the fact it came with a full warranty for the length of the lease, complete with the availability of loaner cars. Simply amazing. Thus far, I am exceptionally happy not only with my purchase, but with joining the Lexus family, especially at this dealership. Mr. Tracy and the entire staff have been exemplary, and other dealerships should take note of how to treat a customer.

Cfa333

Nov 7, 2015

Humberto and the team at Route 10 Lexus were very professional and a pleasure to deal with. It was a hassle free car buying experience. Humberto respected the fact that I had very little time to spend buying a car and ensured that the process went very smoothly.

boris1959

Oct 31, 2015

I usually shy away from the dealers. The five new cars I bought in the last 25 years were all bought over the internet w/o any negotiations or pressure. it seems that now most internet service point you to a dealer. So, I bought this car 2015 Lexus GS350 the old fashioned way. I have chosen the sales person Humberto Cruz for his superb reviews on the internet. I was pleasantly surprised by the process and Humberto has exceeded my expectations. He went out of his way to help me with any questions or issues that came up. I also thought that Eric Lilienthal (delivery manager) was knowledgeable, helpful and overall great guy to deal with.

Lex123

Oct 29, 2015

Humberto Cruz was exemplary in his assistance in picking a pre owned vehicle, helping assess each vehicle, since It can be confusing trying to pick the best value with differences in mileage and all the various options ,Each employee was always courteous friendly and helpful from finance to tech assist.

nartad

Oct 25, 2015

My experience with the whole leasing process was pleasant and hassle free. Mr. Cruz the sales person we dealt with is very capable, courteous and extremely pleasant. All through the leasing process he was very mindful of my needs and quick to answer my questions. I am happy to say that I will return to him and the dealership for my next car.

gbdriver

Oct 14, 2015

Upon arrival the two receptionist were friendly and welcoming. I was offered refreshment and was inform of who will be coming to address my interest in a car. My salesman name is Michael Lioi, an older gentleman that knows the car business. It's good to know that Lexus values professionals regardless of age. Mike and I test drove is250 on Tuesday continued the process on Wednesday and I drove away on Thursday but not before Richard Compito, Vehicle Delivery Specialist, went over all of the functionality of my purchase. Mike also introduced me to the Service Consultant, Nick Iannaccone for my return for service. Overall a very good experience.

Sharon Grossman

Oct 14, 2015

From the first minute I entered the dealership, I was given excellent attention and courtesy. I was immediately offered refreshments and something to eat.I was quickly introduced to my sales consultant, Humberto Cruz. Humberto was outstanding at explaining all the features of the car I was interested in and answered all my questions completely. He is a true professional who knows the product inside and out. He went out of his way to make me feel comfortable. Rich Compito was also great and made the delivery of the car very easy. He explained everything very clearly and emphasized that I should call him if I need any help at all in the future.

Lmora11

Oct 8, 2015

I am extremely happy with my experience at Lexus of rt 10 and especially my SP Humberto Cruz. All he asked for was the opportunity to earn my business and he did. They had the exact car I wanted and made the process as easy as possible . Very professional staff including the finance manager who got me in and out with no issues . It was definitely worth the drive to come visit the dealership for my new 2016 Lexus IS 300 F-Sport. I would definitely recommend this dealership to anyone

DTA657

Oct 1, 2015

Great service from the staff. Humberto was very good at listening to our needs, there was no sales pressure and we felt treated very professionally. We are a repeat customer for both sales and service and we are planning to keep it that way after our latest visit.

rc350 lady

Sep 29, 2015

Customer service is great! Humberto Cruz is by far the best sales consultant that we've worked with in any car dealership. I'd say this is also the best dealership I've been to.

Seanmp2015

Sep 1, 2015

I was recommended to Lexus from a friend and I can certainly see why. The experience is phenomenal and customer service is by far the best of any dealership I have been in. (And I have bought a lot of cars). Humberto was a pleasure to work with. I look forward to purchasing again.

daytrader

Aug 24, 2015

I have now purchased two cars from this dealer and it was a great experience. Michael Lioi was great both times. I would highly recommend this dealer. the service has been fantastic as well.

Randy's Lexus

Aug 20, 2015

Lexus of Route 10 has the best service department I've ever brought my car to! The entire experience is 10 star! From the receptionist to the technicians, everyone is so nice. You feel welcomed the minute you walk into the service counter, even if you didn't buy your car from them. The attention and concern I received from Brad Vail, Tom Higgins and Gary the technician working on my car was amazing. They told me they had my back and wouldn't abandon me, which simply blew me away, because I didn't purchase my car from them. My first mistake,My fraudulently certified pre-owned ES 350 that I leased from a horrible dealership on Long Island, continued to have yet even more problems. It was not only one lemon, it was an entire case of lemons. I had been struggling with the dealership I got the car from to fix everything that was wrong with the car, the things that should've been fixed before I took delivery of the car. The team at Lexus of Route 10 were able to finally diagnose what was wrong with my car. The horrible dealership on Long Island put defective tires on my car not once, but twice. They just threw on the bad ones lying in some corner. The car was completely out of alignment and the bad tires weren't even balance properly. Tom Higgins and the technician Gary finally figured out that the tires were bad and needed to be replaced.Brad, Tom and Gary put in so much time and attention to finally get my car right. And, I'm happy to report that for the first time since I leased my car, it's riding amazing, and I can finally drive with a huge smile on face. The one mistake I made besides not purchasing my car from Lexus of Route 10 was not taking my car to them when all of the problems started to arise with my car. If you want to get your Lexus serviced properly with the best service department in the New York/New Jersey area, don't hesitate to take your car to Lexus of Route 10. They go out of their way to make sure that every customer has a 10 star experience.

janav11

Aug 19, 2015

Lets start by saying I am not one to write reviews. This dealership is so true to there word its unbeleaveable.. Lou Vouthouris sales consultant, Greg Wineglass sales Manger. Tony carlucci Jr , Finance dept,EricLiliethal delivery specialist ,were out standing in there assistance . This is our second lexus , traded in our 10 year old GX for a new2015 GX , We went back to tricounty Lexus in Little Falls NJ where we purchased our frist Lexus and serviced it there faitefully , as loyal customers WE WERE TREATED SO UNPROFESSIONAL IT IS AMAZING THERE IS IN BUSINESS TO SELL CARS , DONT EVEN WAST YOUR TIME. . Route 10 of lexus is and will be the place we service and make all our future purchases . . Joe and Ruth Navarra

kathy

Aug 19, 2015

from the second you walk in the door you are greeted with a smile!!our salesman Louis Vouthouris was so easy to work with, not pushy at all, answered all of our questions and we had many. he made the experience fun and not to often is buying a car fun.the dealership is just beautiful and very clean. the coffee, refreshman and snack area is somewhere you could hang out in all day.all around just a great experience!!!!!

Joemdc

Aug 18, 2015

The salesman, Humberto Cruz, was very patient and thorough with the purchasing process. He helped make the leasing decision very simple and answered all of my questions. I am very satisfied with the lease deal.

Jason2015NXF

Aug 12, 2015

I have dealt with plenty of dealerships before and not one of them compares to Lexus of Route 10. I had a truly great experience from start to finish. Our great sales rep, Humberto Cruz, walked me through every option there was for the NX200t base and F-Sport. After, Humberto took me on my favorite of all time test drives where he showed me even more things this vehicle has to offer.Once we got back Humberto worked with me and later that day I was a new proud owner of a NX200t F-Sport! When the car was ready, Eric Lilienthal, their vehicle specialist, went through all the features with me and got my cell, garage door opener, etc....hooked up in no time. And I also have to say this, Out of all the previous pick ups I did at other dealers when we went over options and how to's, none were as fun as this one, Eric made it awesome! The entire experience I had, as you read, was just amazing. Humberto and Lexus of Route 10, you have a customer for life!! Thank you for everything!

RBInOmaha

Aug 11, 2015

I worked with Phil Meola - he was a good consultant. I purchased the vehicle remotely and had it shipped to me. The process was as smooth as can be expected. Phil and the dealership provided me with clear pricing (no hidden fee/price based on financing etc.). Since I was purchasing L/CPO, they provided me with the repair order that listed all the things that they had done to the vehicle. I can't believe how difficult it was to get the same information from other dealers. The pricing was fair.I contacted a third party carrier to ship my car - Phil went over and above in helping be get the vehicle loaded.PS: I never saw the actual vehicle or stepped foot in the dealership since I had previously owned another RX350 and was comfortable with Lexus certification.

sk9872

Aug 7, 2015

Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all our questions. He was very helpful.

Charlotteanne13

Aug 6, 2015

Sales consultant Humberto Cruz was excellent. He made me feel at ease and easy to talk to. He answered all my questions. All in all this was a very pleasant experience.

Batman3435

Aug 1, 2015

This is a dealership you could trust. Great experience and they keep their word- not like other places. Humberto is trusting knowledgable and honest. Good luck!

AJB

Jul 31, 2015

Most people dread walking into a car dealership, usually to be accosted by pushy and obnoxious salespeople. Obviously, if they suffer from anxiety when it it's time to get a car- they haven't been to this dealership. What a classy place! The ladies who greet you, whether it be on the phone or when you walk into the door, are most polite and courteous! Our salesman, Michael, is a true gentleman. He is honest, helpful and most of all, a pleasure to deal with. Michael has always taken time to explain a vehicle and the equipment, making certain that what we are looking for, both in options and price range, is shown to us. Today, we picked up our 4th car that we have leased from Michael and Lexus of Rt. 10. (Three RX350's and now an IS250) My husband has now joined the Lexus family and couldn't be happier. He was pleased with the price as well as the options on the car which he got. From past experience: The service department is top notch- if I need a loaner car while my car is being serviced, it is not a problem... even if it is for an hour or two. The waiting room is very comfy, with plenty of seats, be they at a table or in nice, cushy chairs. There is a play room for children, and an upstairs waiting room for a quieter wait- if you need to get some work done, etc. You get a coupon book for a monthly free car wash! Oh- I almost forgot- the great candy bar with bins of candy- the coffee/hot drink dispenser... cookies, hot pretzels, various snacks (granola bars, breakfast bars, bagels, muffins, etc) and of course cold drinks- soda, waters,and juice packs for the kids.... make waiting for your car to be serviced quite pleasurable. Top notch personnel, service and detail to making their customers happy- is what you will experience at this dealership! Very, very satisfied with every aspect of our shopping experiences as well as the value they place on customer satisfaction. Kudos to Lexis of Rt. 10!!

AOwens

Jul 26, 2015

I am extremely overwhelmed with joy to finally be in my dream car! Thanks to Humberto, he was delightful to work with and I would recommend him to any and everyone. The service provided at the dealership was beyond my expectations. Humberto was extremely patient and attentive. I am extremely pleased with the end results and I look forward to building a long lasting relationship with Lexus of Route 10!Thank You Again for making my dream a reality!!!~ Sincerely, Adaha Owens

besmart

Jul 25, 2015

This was our first time purchasing a Lexus and the experience was nothing like any other car experience I have had in the past. I felt very catered to and was treated with respect and courtesy. No high pressure salesmanship. Over the top amenities and great customer support.

george a

Jul 17, 2015

The best car buying experience I have ever had without question. Phil Meola is the best sales person I have ever worked with when purchasing a car. He was honest, knowledgeable, responsive, friendly and made me feel comfortable with the process from beginning to end. I purchased a Certified Pre Owned ES350 long distance as I live 300 miles from Lexus of Route 10. I had to rely on Phil's description of the condition of the car etc, He didn't let me down. The car was just as he described, in near perfect condition. When I arrived at the dealership I immediately felt comfortable and was welcomed by everyone I met. Phil Meola is a first class individual and I would highly recommend Phil and Lexus of Route 10.

not interested

Jul 16, 2015

Felt that everyone with whom we came in contact cared that we had a great experience. I don't know why I have to use 25 words.

Randy's Lexus

Jul 16, 2015

This is my first time servicing my car at Lexus of Route 10. It has been such a pleasant experience dealing with all of the staff from the valets, service advisor, the BDC representatives, and service managers. I was extremely impressed just from pulling into the service drive, and it's the best and most impressive service experience I've had in a long time. I felt totally at ease from the first hello from the valet. I've had very bad experiences with other Lexus dealership's service departments, it was such a welcomed gift that Lexus of Route 10's service department is so amazing. It's very rare to find a service department that puts the customers needs first. I highly recommend servicing your vehicle at Lexus of Route 10. You won't be disappointed.

thebaileys59

Jul 16, 2015

The team at Lexus of Rt. 10 made our car buying experience truly pleasurable. Our salesperson, Humberto Cruz, found a way to accommodate our needs given an extremely tight time frame and made our every wish a reality. He was a lifesaver! Eric gave us a great tutorial of our car and we walked away impressed, satisfied and already loving the experience we have had with this dealership! Melissa and Mike Bailey

lexus88

Jul 15, 2015

We purchased a certified GS 350 last month and it has been one nightmare after another nightmare.Their detail department is so bad that when i was suppose to pick up the car nothing was done to it.Even the sales person admitted their detail department is horrible and had too many complaints and issues.Knowing that this is an ongoing problem. You would think they would correct the matter quickly. Don't be fooled by the extravagant show room. What really counts is what you get at the end. You're not buying the showroom. You're buying a lexus car, hopefully.To make the long story short. When the dealership certifies the car as a certified lexus car. You would think they would correct any recall matters relating to the car I purchased.To find out it was not even corrected and they signed it off as certified!Since this was done, how do I know rest of the vehicle was really inspected and corrected?It took more than two weeks to get my car because the dealership couldn't get my car detail correctly. Even a mom and pop car dealership could have it done in one day. It took them more than two weeks and on top of that the recalls issue for this car was not taken care and signed it off as certified!I would give a zero star but had to give at least one star for the guy who kept the refreshments full and clean. I could tell by his ACTION and work ethics that he really cared about his job. Maybe they should hire him in the detail department. At least it would not take him two weeks to do.

Anna W.

Jul 12, 2015

I was not quite ready for a new car, but I could not resist. There was no pressure. I hope to have a lasting relationship with this dealership. I have been to others and certified new was not really and one dealership actually added $2500 to the price for certified. That did not happen here. I think this is the best Lexus dealer within 50 miles.

Dbabette

Jul 12, 2015

We had a great car buying experience with Humberto and Pete. They listened and worked hard to address every one of our needs. Humberto went the extra mile to take care of everything for us, making the sales, delivery and trade experiences easy and convenient.

ES123

Jul 12, 2015

Humberto's kindess was only exceeded by his patience. He is a true asset to Lexus. I will be referring my colleagues and friends to Humberto.

alekseystr

Jul 6, 2015

It was pleasure to get my service done by your dealership.Valet parking service, greeting from Myles ChizackyMaster Certified Service Assistant, light breakfast, everything together just made my day!!!And finally I got my car, shiny, clean and smell like new, Car wash guys did wonderful job, thank you.Thanks for all your team, you take customer service on First Place.Special thanks for Brad Vaill.

ikchat

Jun 26, 2015

Humberto Cruz was the best salesperson I've ever dealt with and I would definitely return to buy another Lexus from him when the time comes. This is my second purchase in 6 years and I'm extremely pleased with everything that transpired

Steph C

Jun 26, 2015

Lenny and Pete made my car buying experience enjoyable and stress free. They are both great to work with. They are very honest, personable and make you feel like family. I highly recommend going to Lexus of Route 10 and purchasing or leasing your car from Lenny and Pete. I am the third person in my family to have a great experience with them. I will definitely be referring more family and friends to Lenny and Pete and when my lease is up I will buy or lease my next car from them. Lenny and Pete helped me to get into the car of my dreams the RC350Fsport!

Frank16

Jun 19, 2015

All during the process, my needs as a customer were attended to. Every question was answered clearly and in layman's terms, especially with so much technology in the car.The team has made acquiring a new car a very simple process. Thanks for doing a great job.

Laura

Jun 10, 2015

From the moment I entered Lexus of Route 10, I was greeted with the outmost respect. My shopping experience was pleasant and hassle free. I did not feel pressured to make a purchase at any moment. The staff answered my questions patiently and gave me a great deal to accommodate my budget. I found my sales women (Natalia Ojeda) and sales manager (Pete Postorino) to be honest and trustworthy people. I would defiantly recommend this dealer and sales consultants to anyone. They have earned my loyalty and future business.

John34256

Jun 6, 2015

From purchasing a car to getting it serviced, the staff there is always courteous and professional in how they conduct business. Every time we get our Lexus serviced it's always easy and a positive experience. We typically spend no more than 5 minutes at the dealership for an oil change since they always have a loaner vehicle waiting and my wife and I go run errands or get some lunch. I've even asked for a specific model and they've always come through. They genuinely do pay attention to detail as well. My car was due to get spark plugs changed which would've been over $600. However, since my car was getting serviced for a recall, the engine was already going to be opened up with access to the spark plugs. So they asked me if I wanted to get the plugs replaced since I wouldn't have to pay for the labor saving me about $400. That's definitely a unique circumstance but they will always go the extra mile in paying attention to details instead of trying to price gouge you on unnecessary service. Good cars + great dealership is a very valuable combination.

rightback

Jun 6, 2015

We purchased a Lexus RX 350 today and the experience was truly exceptional! We have typically owned German cars - BMW, Audi, Mercedes - and have never considered a Lexus. From our first step into the dealership, we were treated extremely well. There was not even a hint of high pressure sales tactics; Phil Meola (our sales consultant) and Pete Postorino (the sales manager) are truly nice people and extremely professional in the way they conduct business. This was far and away our best car-buying experience; I would HIGHLY recommend going to see Phil and Pete!

DerekSJacobs

Jun 1, 2015

Humberto and the rest of the staff at Lexus of Route 10 were a pleasure to work with. They provided a great deal and treatment to go with it!

Steele9153

May 29, 2015

I had an excellent experience. I would like to particularly recognize Humberto, who was an expert on the product and provided the ideal experience for someone visiting the dealership for the first time.I would not hesitate to buy from Humberto and Lexus of Rt. 10 again!

Butterfli342

May 28, 2015

My daughter purchased a car a month ago and the service was great. The sales consultant, Humberto Cruz was very patient and understanding as she had many questions and test drove about 5 vehicle to make sure she would choose her dream car. She just graduated college, landed a great job in her field and wanted to reward herself. She was willing to settle for an older model car, but they worked with her to get her the model she really wanted and at a great price - 2014 Lexus IS fully loaded. I called Humberto on his cell after hours on Memorial Day and told him exactly what I was looking for in the Lexus RX350 and the two days later I brought the car home with better terms in addition to super low miles than I had expected with a great great price. They worked with me on my Lexus ES trade in and gave me the exactly what I wanted for it and to make the deal happen. I truly experienced the red carpet treatment. If you're in the market for a Lexus take your business to Route 10 Lexus and see Humberto Cruz for a great buying experience.

bob7753

May 24, 2015

We came to the dealership to look at both new and used cars. We didn't have a specific target in mind at first, but decided on a used car.We were very satisfied with the professional attention that Humberto gave to us. He is an extremely attentive and responsive sales person, and made buying a car very pleasant in spite of a glitch that we ran into. We test drove a 2014 ES350 and the car drifted to the right on the highway. My first concern is how does a car pass the 160-plus CPO inspection points and still drift to the right. Humberto then had the service department correct the alignment, and we came back the next day to drive the car again with high hopes. There was definitely an improvement, but it still drifted somewhat to the right on a level highway and we had to give up on that car. That is my second concern. How could the alignment check out on a car but it still drifts to the right. If the alignment is on target but the car still drifts one way or the other, doesn't it suggest that there is something wrong somewhere? Yet it still carried the CPO certification. We were disappointed and had to give up on that car even though otherwise it was perfect for us. Humberto took our concerns very seriously. He was able to show us a 2013 car that drove beautifully with no drifting on the highway, and we purchased it.

New Lexus owner

May 23, 2015

Just bought a new Lexus ES 350 at Lexus of Route 10 in Whippany. What a great experience!!! My sales Rep, Natalia Ojeda, was fantastic. I would recommend her to anyone. Very knowledgeable, no pressure, and very attentive to what I was looking for. She made the whole car buying experience a joy. The dealership is first class all the way and offer the best deal I could find. Go see Natalia.

DEH123

May 22, 2015

10 all around!!! Great organization. Top recommendations for all aspects of the dealership. Delivered on all aspects we discussed. Wasn't originally looking at a Lexus but best decision I ever made.

alekseystr

May 18, 2015

2015 Lexus CT200hFrom a moment I stepped in to a dealership to a signing a contract, took me maybe 2 hours.It included test drive, appraisal of my trade and price negotiation of my new car.The main thing is I wasn't shopping for Lexus at all, I was looking for BMW, but somehow I received email from Lexus Route 10 and called.Over the phone I got very good price and went there on my way home.I got exceptional greeting and personal attention from Natalia Ojeda.But my case was a little difficult with negative trade (that I knew about it) and Pete Postorino was called to help us. In a 20 min. he checked all possible options and he got best price for me. Thank you!Wayne Liebeskind helped me with all financial documents. I came next day to bring my trade and pickup new car.Eric Lilienthal went me through all functions and options of my new Lexus, very helpful.Special thanks for Brad Vaill, he helped me a lot after I left a dealership.It was light delay with paperwork and Bread provided to me his direct phone number, so I could call him to get updates. He always answered me, made three way calls with me and my bank. He followed me until issue was resolved.They truly take care of their customers!Great team, great dealership, great customer service. Thank you all!!!

Pbtg2013

May 15, 2015

My wife and I had a great experience. Humberto was very helpful and followed up with us throughout the process. Also working with some of the other people was a very pleasurable experience. My wife will be coming there to buy her next car

george81

May 11, 2015

I had my 2015 GS350 delivered right to my driveway by Jamie Monge and he drove away with my old lease. The whole process lasted no more thatn 20 minutes and was super smooth! Jamie & Lexus set the bar real high as far as professionalism and phenomenal customer service. I will send all family friends their way going forward! Great job!

Oksana

May 1, 2015

They truly take care of their customers! I had the pleasure of working with Humberto. He is professional, welcome and patient. He gave me time to decided on my purchasing. I will definitely be back! I'm enjoying driving my Lexus RX. Thank you!

Michele511

Apr 27, 2015

My experience with Humberto Cruz was excellent. His follow up was outstanding. And most of all he wasn't calling ever day for a decision. He allowed me time to make my decision. He respected my time and did everything he could to find the car for me. My technical review with the technician (rich) was outstanding. He was very informative and welcomed me to contact him in the future for help. He e planned or the features and setup the important options and more. Anthony was very helpful with the financing. Excellent service overall

Hunter

Apr 23, 2015

Humberto was extremely focused on my needs from beginning to end and absolutely made sure my concerns and needs were heard and addressed to the extent possible. I would recommend him to any future customer.

Rich & Nelly

Apr 21, 2015

The dealership was a pleasure to work with, extremely professional and honest throughout the process - no games, no telling you things they can't follow through on. By far, the best dealership experience we have had when purchasing a vehicle. Humberto was terrific and went out of his way to make sure we were completely comfortable and stress-free during every step of the shopping and buying process, and Richard spent time answering our questions until we understood all the technology features. Sean handled our financing with ease. Overall, just a great experience!

kathleencostanza

Apr 20, 2015

This was a great experience. Great service! They accommodate your every need. Humberto was excellent and helped me every step of the way! This was a great experience thanks to the help from everyone at Lexus of Rt. 10.

Ken

Apr 5, 2015

Humberto, Wayne and Marc were just superb. We leased a new 2015 RX350. The dealership is extremely fortunate to have the services of these very valuable employees- Ken

Crissyyr

Apr 4, 2015

Will definitely be buting from them in the future!

lwolf30780

Apr 4, 2015

I have the experience that you are treated as special customer. When buying or leasing their car, they work the price that is feasible. Service is over the top!! Brad Vaill works very closely with you to solve any issues; always solved in the customers favor. I have been to many dealerships but this is the only one that I will go to for service or buying another Lexus because the are the best in every way.

SobeGreg

Apr 2, 2015

Great service. Was called to make me aware of the March sale. He worked the lease numbers 3-4 different ways - was always flexible and supportive. Humberto knew I was not happy in a hatchback due my wife's wife hip surgery - so he orchestrated the right car - at the right time - at the right price!p

J Pontius

Apr 1, 2015

Fantastic experience. The staff was warm, friendly and helpful. We felt no pressure. They worked with our budget and we got the vehicle we wanted. The sales team of Steve Manin and Natalia Ojeda worked seamlessly and professionally. I would be remiss if I didn't mention the best ever - Isabelle was a joy and made sure we were greeted warmly and that all of our needs were taken care of.

Mattpinnj

Apr 1, 2015

Tony and Matt were great to work with. They showed me a number of different options which was great. They were never pushy at all, which is rare to find these days. They allowed me the time i needed to make my decision, and to ensure I would be happy. This dealership is also huge in size and was very busy, it is clear that they have a lot of return customers, and I can see why. In my opinion, THIS is the way to do business! I know I will enjoy my next few years in this IS 250 F Sport, and for once i won't be dreading looking for a new car at the end of my lease.

Narsi

Mar 29, 2015

Humberto Cruz was very nice to work with. He was very professional, responsive and straight forward. Overall, purchase experience with him (only) was excellent. Lexus Route 10 dealership is very clean, well maintained. Eric Lilienthal did a good job in explaining vehicle features!As a general feedback to the dealership, there is a great room improvement for making old car trade-in process transparent, I still feel that I lost some money on my old car (some additional equipment's was not considered including extended warranty while pricing my old car).

Rebecca Brody Gold

Mar 28, 2015

We are very impressed w the quality of service and professionalism at Lexus Rt. 10. It was by far the most positive car buying experience we've had overall in the last 30 years. While it was very busy and crowded, we never felt ignored or rushed. The amenities and waiting areas were exceptional and the staff were all very aware and friendly. Our Sales Associate, Humberto Cruz, was beyond exceptional!

LHNorth

Mar 24, 2015

My sales person Natalia and the sales manager Pete provided outstanding service!!!! You will be sure to walk the red carpet if you choose this dealership. I would definitely highly recommend!!!

csNJ

Mar 23, 2015

Absolutley outstanding service. All facets of getting a car are made smooth and painless. Top management to the cleaning crew in the building all trying to help you. Fantastic people, great knowledge and trustworthy in what they say and more importantly, what they do.

JScott

Mar 20, 2015

Recently bought a used GS350 - the car is great but the process was awful and the customer service is worse. They failed to perform outstanding recall work (or even inform us of it) prior to our purchase. The actual purchase took all day. They promised all-weather mats and failed to provide them. They collected an excess amount for registration fees, promised to send a refund, and failed to do so for weeks. Worst of all, while negotiating the price, they upped their price online as we were speaking with them, which we later found was a tactic used over and over. Bottom line: a luxury dealership in the 21st century that does little more than uphold what I thought were only outdated stereotypes of used car salespeople. Find another Lexus dealership or be prepared!

Sholke

Feb 20, 2015

They have excellent customer service and pride themselves on doing what's right, not just making money. They care about their customers and especially my fellow disabled veterans. If you're going to buy a Lexus, but it here.

ZI

Feb 12, 2015

Very knowledgeable, courteous, patient and responsive sales staff; nice, clean & well lit facility; good inventory & choices; Good follow up; decent hours; quick post delivery contact

taraNJ

Feb 8, 2015

Rt 10 was so friendly, helpful and very willing to help me seek out my needs!! Natalia was my saleswoman and she was such a pleasure to work with. She was personable and she understood what I was looking for in an RX. Best experience with them!! Loved the whole team and the attention was individualized. Thank you, rt 10!! My family and I will be back!

mab813

Jan 22, 2015

I purchased a RX350 F Sport from Ms. Natalia Ojeda, whom I met over the internet through the dealership website. She was very professional, courteous and knowledgeable about the vehicle. It was a pleasure to deal with only her and not two or three other people as I have experienced in other dealerships. For me, the hard sell is strictly a turn off. I will highly recommend the dealership and Ms. Ojeda to anyone I know that might be interested in a Lexus.

PAL

Dec 28, 2014

i just finalized my very first Certified-Lexus purchase this week. I had the pleasure of randomly contacting Julia Roldan when I called to Lexus of Rt. 10. I shared with her that I was planning to purchase an RX-350 by year-end, and have been searching over the internet for "the right" vehicle. I also told her that I contacted several other Lexus dealerships and gave them all the specific parameters that I was looking for in my upcoming purchase. Julia listened attentively and was confident that she could locate some vehicles to show me. Julia kept me informed during her search, and notified me of several SUV's that were "Certified" and within my budget. Our last phone call was Christmas week, and Julia said that she believed that she "found my RX-350". The SUV had just come into the dealership and had everything I was looking for. I thought with all of the options that she mentioned, it would surely be out of my price range. Julia said she would work with her team and try to make it happen.SHE DID ! Exactly what I was looking for (even the interior and exteriors colors). From start to finish, the buying experience was everything I expected from Lexus (and more !) I picked up my first Lexus on Christmas Eve morning.Julia and team: Thanks for making this a "December to Remember" !P.L.

Dave D

Dec 27, 2014

Julia was a pleasure to deal with in my transaction. She was knowledgable and attentive during the whole transaction process of my purchase. I traded a 2008 ES350 for a 2012 ES350 and the whole process was great, the way it should be and hardly ever is. It started with a pleasant sales rep, Julia, great help from Wayne during the finance dealings, and ended with the help of Mark getting us familiar with the amenities of the newer version. I will be back.

Nick from Bloomfield

Dec 26, 2014

I've always had a very positive relationship with the sales and service reps of this dealership. My long-time sales rep, Michael Lioi, is outstanding. He regularly provides me with pertinent information on new offers and offers sound advice/support. The service department is always fully responsive to my cited issues. Everyone is polite, friendly and willing to help. It's a pleasure doing business with Lexus of Route 10. Sincerely, Nick Scalera

H.N.

Dec 17, 2014

To whom it may concern;I would like to report my experience of trading and purchasing a Lexus at Route 10I received a phone call for an invitation to a "new car event" by Jason Sokolowski. He was so nice on the phone, without being pushy, that I said I would think about it. Well I ended up going and was impressed by the calibre of the event. It was well organized: the DJ, the delicious food and drinks, the girl who presented the cars, the umbrella gift - who would have thought that a car dealership would have such a classy event! Thank you.I reserved an NX in exchange of my RX. The car came in before my lease was due so I gave the RX back. Jason took care of every imaginable detail and more. As a joke, he gave me a little stepping stool because I had mentioned that some cars were too tall to get into with a dress on!Marc Berger, your very professional "techie" took his time to show me all the gadgets. Some were so new that even he had to figure things out - which he did. Very polite and well educated.Wayne Liebeskind, the "closer" who drew up the papers was super efficient. He made it a painless experience.After a long day at work, 8pm, Jason was still smiling and efficient and had a surprise for me. I was given a snowglobe of a Lexus with a bow on top! By the way, my car also had an enormous red bow on top which was such a cute detail.All in all, I would highly recommend Lexus of Route 10 and truly commend Mr. Maoli on the major improvements, the quality of his staff and the calibre of his establishment.Sincerely,H.N.Sent from my iPad

alex.buran.1

Dec 8, 2014

This is probably what the car buying experience should be. Joe gave me a quote. We've arranged all paperwork via email and phone. I visited the dealership only once for 1 hour total. Picked up a car, signed the documents and drove off. Fantastic experience. I would highly recommend Lexus of rt 10 and Joe Yusufov.

diamondd16

Dec 7, 2014

I've chosen to go to Lexus of Route 10 (since they are big dealership in the Northern NJ area) for professional service but was very disappointed. Carl Braunschweiger is by far the worst salesman I've ever dealt with. He did not not return any of my multiple phone calls regarding issues with my newly purchased certified IS250 regarding the windshield rock erosion. This "certified" car also had other issues such as minor grazes on the bumper which we were told would be taken care of with the purchase. Bottom line - Once the purchase was final, the "customer service" was no longer a priority as he had already made his commission.

kaojohn

Nov 23, 2014

I just leased my second Lexus and this one is incredible. Got the GS350 AWD F-Sport and my Salesman, Michael Lioi went out of his way to take care of me. I did not want any car that wason the lot and was considering another brand(German) but Michael searched for the specific one I wanted and got it for me. Came right off the ship and was delivered exactly to my specifications. Actually it was more than I expected. The technology and options are incredible! I'm glad I went with a Lexus again. The entire process went smooth and it couldn't have been any better if not for Michael. He is cool as a cucumber. I would recommend him to anyone and the dealership really takes good care of you! Thanks again Michael Lioi!

veronica.christopoulos

Nov 22, 2014

It was a great pleasure working with Natalia. She helped me out in matching what we were looking for at the price range that we were expecting. The service was AMAZING. There was no trick or hidden agenda. It was a great experience working with the dealership and Natalia's expertise. I will strongly recommend the dealership and Natalia to family and friends.

Lexus2own

Nov 10, 2014

I used to be a loyal Route 10 Lexus customer but after this incident I may think twice about getting service here. This is my second Lexus Rx and I had an issue with the daytime driving lights. The car is 7 years old so it was about time I guess for them to burn out. So drove through and asked them to look at the car since no indicator light went on just to see if it was a bulb problem or a fuse. It was indeed the bulb but they also checked out the rest of the car as courtesy. The tech service person tells me that I have a leak in the water pump and that should be replaced and that a bearing on the suspension is cracked and showing some wear. The cost approx $800 for the water pump and $1600 to do the suspension. Well here is the crux of my issue. I've been having my car serviced by my family's mechanic who has taken care of my Lexus (oil changes, filters, tire rotation, the works). The water pump was replaced 2 years ago because it was cracked at the time. I told them just to replace the bulbs and I will bring the car back to have my mechanic look at it. Brought it to my mechanic...lo and behold. No leak in the water pump. Dry as a bone even with the car running on the lift. The suspension? NO CRACK or WEAR that would be concerning. I'm really disappointed with Lexus of Route 10 service and doubt I will return

MAS2377

Nov 10, 2014

Awesome experience! From the parking lot to the showroom floor to my very own car you can tell that Lexus of Route 10 is very meticulous and takes care of their customers. I had the pleasure of working with Julia Roldan and she was very awesome to work with. She was very courteous, knowledgeable and friendly - easy to talk to. This was my first experience with purchasing a Lexus and it was great! I would definitely recommend anyone looking for Lexus to come here before going anywhere else.

Tolo3peo

Nov 10, 2014

Went in to return my lease and discussed my displeasure with how I was treated last year trying to replace one of my lexus' and was taking business elsewhere at 3:46pm. Came out at 6:15 with a new no haggle price vehicle and ate a couple of cookies while I waited. Quickest car purchase I ever been involved in, and I wasn't expecting to come home with a new car.Hands Down best Lexus dealership I have been to, after visiting 4 different ones.

Carl Crosetto

Nov 5, 2014

The most enjoyable experience I have every had in buying or leasing a car. Everyone from the moment you walked in the door was focused on customer satisfaction. Great job.

Wisnive

Nov 1, 2014

This dealership is top notch for customer service. The entire staff is friendly and knowledgable. I look forward to bringing my vehicle back for service just to be greeted by this friendly staff.

gigo

Oct 28, 2014

bought a preowned car from them and more than 2 month later didn't receive my registration and plates . called them many times. spoke to my salesman which always told me it takes time though i bought many cars in the past and never had to wait longer than 3 weeks for the plates. finally he tells me that they never asked me for my social security number. a month and half later still no registration or plates. i called the GM and sales manager and gotten only promises for fix and nothing happens..meanwhile i am driving with an expired temporary license plate.very unhappy

Tristim

Oct 26, 2014

The one hour drive to the dealership was worth every mile. Natalia was professional, kept the experience stress free, answered all our questions and kept her promise. Sean continued the stress free experience by keeping financing our purchase simple and went out of his way to get great rate at terms were looking for. Julia and Eric made delivery relaxing and informative. Kudos to the whole team.

sarah.quiroz.52

Oct 22, 2014

Overall it was a smooth and easy transaction. I would recommend anyone who is looking to purchase new and used to this dealership!! Everyone was really pleasant and easy going to work with.

Suku17

Oct 21, 2014

Bought two cars in two weeks--one for my wife and other one for me. Outstanding person--Michael Lioi showed us all possible deals and helped finalizing what we were looking for. Shop is clean and full of nice people all around.

Thelmatone

Oct 2, 2014

I just purchased my second Lexus RX 350 from Lexus Route 10, Whippany, NJ. We did shop other dealerships. No one compares to this dealership for VIP treatment. We worked with Michael Lioi on both purchases. He is professional, honest and very personable. He has been at this dealership for many years and his experience and knowledge are exceptional.We also had the pleasure of working with Marc Berger. He was so patient with explaining all the technical aspects of the vehicle. He is very knowledgable and we can call him, set up an appointment to refresh any information. Great guy.We also worked in finance with Sean Byrne. He is very friendly, efficient and pleasant with explaining all the options one can purchase. They all get 5 stars.

claire.stevens.5099

Sep 29, 2014

We had a great experience at Lexus when we purchased our LS460. Julia Roldan exceeded our expectations! She was knowledgeable, friendly ,patient, and efficient! She was able to find exactly the car that we were searching for! She is a great asset to the Lexus Route 10 staff....I will surely recommend her and Lexus of route 10 to everyone!

invalidsession

Sep 17, 2014

My whole experience at lexus of route 10 was outstanding. As comfy and relaxing as buying a new car could possibly be. By far the best lexus experience I have had. Humberto Cruz, Rich Compito, and Sean Byrne made the whole process as quick and painless as possible. I would definitely recommend buying a car from this dealership. Thanks a lot guys! I appreciate everything you did for me...

dicksimon

Aug 30, 2014

Marc the specialist, was wonderful for explaining all the technical aspects, including the GPS, radio and all the other functions to make my life easier in operating the car. Shyl Patchell was patient and helpful explaining the financial details. If there is a "hall of fame" for Lexus salesmen, Mike Lioi is a first ballot inductee!! I love my new Lexus.

killington 690

Aug 25, 2014

We had not intended to buy a new Lexus until the end of the year, but Julia and her manager were fantastic, and so is the car Highly professional, knowledgeable and friendly. We could not have had a better experience!

LadyMoeller

Aug 22, 2014

VIP treatment is the norm at Lexus of Route 10. Not only is Lexus the superior car on the road, but the interaction with the various departments at Route 10 an absolute pleasure. Customer service is the best...very personable and professional.

BMWM303

Aug 21, 2014

The salesman, Christopher Tracy, made the experience of purchasing a car for my son one of the most exciting, professional, and just plain old fashion good customer service, an experience never to be forgotten or compared to any other dealership I purchased cars from. My son, and only child, is a fine young man. As his mother, I wanted him to have this car, and "sacrificed" my own 328I and traded it in towards the purchase of the M3. He loves cars, specifically BMW's. This is his third one. He had been looking and looking for an M3. We communicated with another dealership online, and they were nice, but once I spoke with Chris, we knew this was the dealership we wanted to purchase a car from. Chris worked with us, there was frequent communication and reassurance from Chris that the car was being held for my son. What a pleasant and professional experience. I live in New York, but I I'd actually drive back to LexusofRoute10 to purchase another car.

arinraven

Aug 11, 2014

This was the 4th Lexus dealership I visited with... The first two dealerships made me feel irrelevant- and uncomfortable- the 3rd was very pushy. I'm military and buying a car is something I've done many times (internationally)- but this dealership and Julia were phenomenal. Even other customers I chatted with were great... Julia called me enroute to another dealership- I drove over an hour (just to look)- I was treated like a Queen. My children were entertained by other employees and the customer service setup they have (very family friendly). I left with a 2015 RX350 loaded! I'm ecstatic about my investment, the dealership, my sales person, the employees, finance, EVERYthing. The best experience I've ever had! Grateful!

livnuckols

Aug 10, 2014

I purchased a 2014 GS350 through Julia Roldan and had a fantastic experience throughout the entire process. The staff were all very thorough and helpful and then also worked hard to get me through the process quickly. Great dealership and team!

dtng99

Aug 6, 2014

My first purchase at Star Lexus of route 10. This dealer is one of the best with excellent services. They're polite and friendly. I wasn't ready to purchase any car after the test drive. But Natalia is so patience and helpful with full of knowledge on cars. She have me change my mind and purchased my RX350 the same day. She also delivered all the things that she promised. The service here is excellent, you scheduled appointment, you drop car off and you leave with loaner (same and newer model), all in a flash! No time wasted! AND must of all I love their car wash for life service.

mizzonij

Aug 6, 2014

My first visit to Lexus of Route 10 i was easily capable of going on a test drive. In a short period of time, I obtained all the information necessary to make the decision of wanting to lease an IS 250 or the IS 250 F Sport. Chris gave me the ultimate experience of being able to choose what would work best for my needs, along with my desired price range. He was extremely helpful with knowledge of other models incase I decided to change my mind in what I originally wanted. I have already recommended Chris to friends who are interested in there CPO's and Lexus models.

anak.cikago

Aug 4, 2014

The worse experience i have ever in my life. Would not set a foot there ever after buying 70 g's truck only to be threat and harass. Avoid at all cost !!!!!

mustafaqasem

Jul 28, 2014

VIP statues customer service quality...Very understanding and not a pushy dealership..will be doing more business in the future.Julia Roldan was super professional

Not Happy!!

Jul 18, 2014

This is the second poor review I've written about this dealership, and apparently the first wasn't liked so it was removed. This dealership does more damage than repairs. I went in for a simple car wash and left with a damaged mirror that they refuse to take responsibility for. And I only went to get a car wash as I work close by.I was treated as if I was driving less than a Lexus. Actually, I went there when looking to trade in my ES for an IS, and was NEVER approached by one single salesperson, when there were few if any other customers! Lexus of Route 10 is not worthy of selling these cars!

mfem

Jul 13, 2014

I stopped in Lexus of Route 10 ( the closest Lexus dealership to my home) just to ask about the difference between the 2012 and 2013 models. I had no intention of purchasing my car there. From a past experience 5 years ago, I found this dealership rather pricey and inflexible around pricing. I was pleasantly surprised to find out while I was there that in the last 5 years the ownership has changed. It was quite apparent as soon as I walked in the door. Everyone was incredibly polite, helpful and accommodating. My salesman, Pete Postorino, could not have been better. He was very knowledgeable, never pushy, and a pleasure to work with. Because of his patience and lay back style, I wound up making an excellent purchase that very day. I could not be happier. Everyone at Lexus of Route 10 (financing and tech support) could not have been nicer or more helpful I would definitely recommend this dealership based on my experience. .

Beaner10

Jul 2, 2014

It was a pleasure dealing with Pete. He was a true professional during the sale and followed up with me afterwards to make sure everything was alright. I have already recommended him to a friend.

Queenmommy

Jun 25, 2014

I drove 45 minutes to check out this dealership based on their reviews. I never DREAMED I'd be purchasing a car on Memorial Day, but then I hadn't met Julia Roldan. This young lady knows her cars! She listened to my needs, worked with me, and made it all come together so effortlessly. I love my pre-owned Lexus! I had visited other dealerships closer to my home, but the professionalism and patience from Julia Roldan, Shyl Patchell in the finance dept. and Marc Berger, the technology and delivery specialist, are all 10's in my book. They all continue to answer my questions and emails in a timely manner even a month after I purchased the car. How many other dealerships can say the same?

Lzamora117

Jun 23, 2014

This was my first purchase from Lexus and I had an awesome experience. Natalia was extremely helpful and so pleasant to work with. She answered all of my questions and there was no hassle what so ever. I would definately reccomend this location and Natalia to anyone interested in a Lexus.

ChristianNj

Jun 19, 2014

She is good. Straight shooter and very helpful. I would refer her to friends and family. Christine has been doing this awhile and is great at her job.

Dianeg75

Jun 10, 2014

Michael Usera made the entire sales process very pleasant and easy. I really felt that I got the car that was right for me at a great price. Everyone at the dealership is very friendly and accommodating. I know I will enjoy being a member of the Lexus family!

adelinna

Jun 6, 2014

Lexus of Route 10 has the Best service dept I have ever gone too. All the employees treat their customers with such a friendly caring way.The total atmosphere in their dealership and service dept is "perfect" I love going into their service dept and treated like a human being.They are honest on their "time frames" when the car should be finished, which makes the customer at ease. Thank you Lexus of Route 10 I am a repeat customer who knows quality and wouldn't go anywhere else to purchase a car...

nmsturm

Jun 4, 2014

This was my second lease of a Lexus from Lexus of Rt. 10. Two years ago I got my wife a CT200RH; she loves the car but moreover, the experience with the dealership from "thinking" about buying, to buying; to owning, was so great, I wanted to buy my car there too. I had very specific financial parameters in mind for the lease and Christine Festa and Matt Bibbo worked very hard to meet those parameters. Throughout the whole process, I never felt any pressure. Everything they verbally agreed to turned into a contract without hassle; basically, the best experience I ever had.

labau

Jun 3, 2014

Met with Jason on Saturday , no pressure to buy but very informative.I could have driven out with the car the same day. The delivery process was wonderful and the tech who instructed me a the car features was very patient. Jason was great and I will refer him in the future.

PF52

May 30, 2014

This is my first time buying a Lexus and I was very happy with the straight forward negotiations and no changes in what we agreed. They let me know when the car would arrive and had it prepped, including adding a hitch, that day. Excellent closing experience. I was referred here by two neighbors and they were right about how good this dealership is. Recommend them to anyone interested in a Lexus.

marecavallo

May 21, 2014

This was by far the best experience I have had in purchasing a car. I have purchased many cars in my lifetime for myself and other family members. I always dread starting the process and I hit a few rough spots in the beginning but Jason Sokolowski , my salesman and his manager Matt Bibbo made this as easy and painless as possible.They were honest right from the start, they didn't play games with me, they were straightforward and this is exactly what I was looking for. They did everything they promised and I could not be happier. Jason went as far as to pick me up at my house which is in Nutley and drove me to the dealership because at the time I did not have a ride there. I received informative and educational assistance from Rich Compito and Wayne Liebeskind took care of the financial end and it was as smooth as could be.Lexus of Route 10 did the right thing, they went above and beyond and that is why I say it is a Supreme Dealership.

Dholic

May 14, 2014

This was my first experience with a Lexus dealership. I was extremely impressed with the standard of professionalism, yet the ability to stay so friendly. I highly recommend this dealership.

thebellman

May 11, 2014

This was by far the easiest and most stress free car buying experience yet. Natalia, was so helpful, knowledgeable and pleasant to work with. The entire process was over the net and the phone. I had a beautiful new RX waiting for me when I arrived at the dealership. Thank you Natalia, for making this a true red carpet VIP experience!

CarolynLK

May 9, 2014

We are first time Lexus buyers and are incredibly happy with our first experience. We received excellent service from the second we walked in the door. We worked with Joe Yusufov. We really appreciated his attention to detail. He walked us through every feature, answered every question and really made sure we were comfortable with the vehicle we ultimately purchased. Natalia and Rich were equally great. I highly recommend Lexus of Route 10. Can't wait to come in for my free car washes! Thanks Joe, Natalia and Rich. We are very satisfied customers!

Mak83

May 9, 2014

Very friendly and helpful. No problem showing us multiple options on different occasions to make sure we were comfortable. Eric stayed late with us when we took car home to make sure we were familiar with all features and teach us functionality of the vehicle. Great experience with a very friendly staff.

wcadams

May 7, 2014

Christine led us through the sales process, making it easy and straightforward. She met all her commitments and pursued the specific car we were loooking for, having it expeditiously shipped to the dealership. We enjoyed working with her.The entire team that supported Christine was friendly, open and quite helpful. Overall it was definitely a good purchase experience.

jkpa

May 1, 2014

I picked up my certified Lexus from Lexus of Route 10 on 4/30/14. I dealt with Phil and throughout the process from initial email contact to final purchase he was very friendly and helpful. Easily the best car salesman I've ever dealt with. No pressure or funny tactics whatsoever. Just 100% professional and easy to deal with all the way. I highly recommend Phil and if I hear of anybody considering a Lexus I'll definitely send them to Route 10 first. The car is pristine and absolutely amazing to drive. Thanks to the whole team for making this so stress free as everyone knows car buying is often nothing but stressful. I want to give a pat on the back to Mark (the delivery specialist) as well for showing me the myriad of features the car has so I know how to use basically everything before I even drove the car home. What a great service! Jacob AUnion, NJ

longval

May 1, 2014

This is our third Lexus but first purchased from Lexus of Route10. Whenever one changes to a different dealership, this is a certain amount of apprehension. I must say working with Lexus of Route10 was a pleasurable and fun experience. From start to finish, sales through delivery everything went flawlessly. All folks we dealt with were sincere, knowledgeable, friendly, and caring. Natalia Ojeda,Frank Rufo, Jor Di Francisco, Wayne Liebeskind,Richard Compito, George (service mgr) Steve P. and the two gals at the reception desk were the very best in every aspect. The operation was most impressive and geared to 100% customer satisfaction especially in their vehicle pricing. We HIGHLY recommend Lexus of Route10. This Lexus Store is a very professional high volume operation yet you leave driving your new vehicle feeling as if you were their only customer! Thank You All.

ehwest

Apr 30, 2014

I think its the totally professional, no-nonsense approach that everyone exhibited. Its like visiting a nice hotel. While other dealers always seem to have sharks circling, these guys seem genuinely interested in moving cars out the door in into your hands.After all, who wants to be surveiled behind one-way windows and belittled for trying to get a low-ball price.I LOVE dealing through email with these guys. For my next purchase I won't even bother the other dealers with my inquery.

redwhiteandblue9

Apr 15, 2014

Thank you for great service! We were very impressed with the overall experience at Lexus at route 10. Every request was met. Love my Lexus!!! Thank again!

dbalbi543

Apr 2, 2014

From the greeting I received when entering the dealership to working with my sales consultant Pete Postorino, my experience was inviting, relaxed and professional. Pete's ability to confirm what I was looking for through reconfirmation of what I said I was looking for and make well-placed suggestions in the process was key to my purchasing a vehicle. Thanks.

Mary Lou Sperry

Apr 2, 2014

This is my 5 Lexus with (Warnock/Lexus of Rte 10) and one of the reasons that I keep coming back is Christine. Her professionalism is second to none. She loves what she does and it shows. Christine has always made the process go so smoothly.

klingbeil

Mar 31, 2014

We really like this dealership-and we had been to many others, and were actually turned off by the whole experience. Our sales representative, Julia Roldan was great-we'll be back to buy our next Lexus from her!

Missbest723

Mar 30, 2014

The salesperson was very demeaning. He didn't ask the questions needed in order to find the best solution. Instead he pre-judged and basically suggested I keep my current vehicle until it's paid off entirely. I was completely dissatisfied with the service. I left and went to another Lexus dealership and bought my car from there that same day with a totally opposite service. I learned more about his life and his personal family than he asked about my car situation and my wants and needs.

Dorisleibowitz

Mar 27, 2014

My experience with Lexus of Rt 10 was superb mainly because of your sales representative Julia Roldan. She was knowledgable and most helpful to me. I will recommend her to my friends. Her performance was awesome! She made me feel comfortable both during the process of buying the car as well as being helpful after the purchase. She is certantty an asset to your organization.

Chuck100

Mar 25, 2014

In the past, purchasing a new car for me was always as painful as a trip to the dentist. However, my views have changed after dealing with Christine. In addition to her professionalism, she was able to provide expert knowledge of the vehicle, and at the same time, convey all the pertinent details as well as the answers for all of our questions. Once the deal had been closed, Christine continued to demonstrate her interest in ensuring our complete satisfaction at the time of delivery. Christine was a pleasure to deal with, and I would not hesitate to work with her when purchasing another vehicle. Additionally, two other employees we had the opportunity to work with were extremely helpful in making the transition to our new car. In going over the features of our ES 350, Marc Berger exhibited thorough knowledge of the car and was able to demonstrate each and every detail of the product to our acceptance. Lisa Blanar was then able to provide us with all the necessary information regarding added coverage and optioned for our new purchase.I feel as if my wife and I hit a home run with our salesperson as well as the support staff.

oudouce

Mar 24, 2014

Very friendly and efficient team. My past experiences with dealerships was long and tedious, total opposite at Route 10. Most of my paperwork was ready for signatures and I was on my way with my new vehicle in a few hours. Awesome experience!

mparisi1028

Mar 14, 2014

The above mentioned sales people went above and beyond to make sure that we were 100% satisfied with our vehicle. The service department was also on point. Not to mention they gave us $1750.00 more for our trade-in then the four previous dealers (not Lexus) that we visited.

angel7394

Mar 11, 2014

Went to several dealers that day but got all I needed here. Got what I was looking for without the hassle....in and out fast..

jhiner1

Feb 24, 2014

Everything about my experience at Lexus of Route 10 was a pleasure. From the moment I entered the showroom, until the moment I left with my new car, I was treated with kindness and professionalism. My salesman Pete Postorino and the Pre-Owned Manager Frank, made me feel at home and welcome.Not only did I get a great deal on my RX350, I had fun while doing it! I would highly recommend Lexus of Route 10 in Whippany to everyone.

Steven28

Feb 24, 2014

Christine Festa is wonderful to work with. This is my fourth Lexus that I have purchased from her and the dealership. They have been nothing but excellent in the buying and servicing of my vehicles. Christine does everything she say she will do and always answers my questions as needed. Her follow-up is wonderful and she always keeps her word. I truly enjoy buying my cars from her and this dealership.

CarDeals123

Feb 22, 2014

Overall experience was good. I was unable to ride the new car after the sale process was completed due to weak battery. But the team took care of the situation well. Thanks to Natalia for picking me up from the train station and delivering the new car the next day.

gloriaco

Feb 17, 2014

I wanted to thank Rt. 10 Lexes for finding me the car of my dreams and for providing such a friendly dealership experience. My sales person was Natalia Ojeda, and she was great! She answered all of my questions in a very friendly yet professional manner. She returned my calls in a timely fashion and was always ready to assist me. The people at your financial department were also amazing and made purchasing my new 2014 IS as easy as signing my name. Thank you again for servicing my needs.Sincerely,Gloria Correa.

paullapenna

Feb 7, 2014

I am a car enthusiast and have owned numerous high end vehicles. I currently own a Lexus truck, Bmw coupe and Mercedez E class as well as a Porsche. Lenny and I have been doing business together for a long time all the way back to the original Lexus dealership further down route ten. Lenny is a true professional always honest, upfront and extremely hard working. Lenny will make the deal happen when management supports him. We have purchased seven Lexus vehicles with four of them being delivered by Warnock and my latest purchase of my wife's truck thru Lexus of Route Ten. Your dealership has improved substantially under your new ownership and I am sure we will continue to purchase our cars from Lexus of Route Ten.One comment: I recently attempted to purchase a 2004 SL 500 Benz and was informed by your PreOwned Sales Manager that my offer was unacceptable even though you have lost a minimum of two sales days this week due to bad weather. We have a $1,500 difference.Lenny has been my advocate and we have been unsuccessful. In this case I will take my business elsewhere.Lenny thank you for all of your efforts as usual.I would appreciate a response directly from Mr. Ruby.Thank you.Paul S. LaPenna,

cwrighti

Jan 23, 2014

I could not be happier with my purchase of a CPO Lexus RX 350 from Lexus of Route 10. The experience was positive from start to finish. Initially I was nervous because I had to negotiate the price without first seeing the vehicle. Also, this is not my usual Lexus dealership, but the dealership close to where I live did not have the exact CPO vehicle I wanted. So I was a little stressed because of these two factors. However Pete Postorino set my fears to rest. He is an absolute gem and really worked with me on the price so that we could make the deal happen. He was never pushy or overbearing, and there were no typical salesperson tactics or shenanigans. Do yourself a favor and ask for Pete. Lara Blanar made the financial process completely stress free even emailing me on HER DAY OFF to answer a question I had about interest rates. Now thats service! Thank you also to Marc Berger for going over the options of the vehicle so thoroughly and patiently. Much appreciated.I was very pleased with the whole process. I highly recommend Lexus of Route 10.

nycbrickman

Jan 17, 2014

After getting 2 very different prices from two dealerships in NYC I decided to send an email over to Lexus of Route 10 and see what they could do. Natalia answered my email and was helpful and informative. She even emailed me pictures of certain things I had questions about. So my wife and I drove out to Lexus of route 10 to see Natalia and we were able to make a deal. We traded in our current car and they made the process go super smooth. Not only were we able to get a better price on our new RX than we were quoted in NY but they were able to give us more on our trade in. Before we left they went over everything on the car inside and out and showed us how everything worked. I would definitely recommend Lexus of rt10 to anyone who is interested in buying a Lexus. We are happy with our new car!

DebraPB

Dec 28, 2013

From the moment I stepped on the red carpet to enter Lexus of Route 10, I received red carpet concierge service. Everyone welcomed me with a smile, a cup of coffee and allowed me all the time I needed to look, ask questions and test drive two vehicles. I really appreciated that there was no pressure or typical sales tactics, instead I felt as I was among friends. I took take my time and explored all options before deciding on my new Lexus ES. It was the best experience I have ever had purchasing a car. I would highly recommend Lexus of Route 10! I am looking forward to returning for my 5000 miles service and enjoying their hospitality.

JVB

Dec 20, 2013

Leased a GS350 in 2010 and purchased car at end of lease. Tony Carlucci is great to work with. He is not pushy and worked out a nice deal with our lease so we could buy the car at the end at a very reasonable price. We also have had regular service done on the car and there have never been any delays or problems.

davidc6159

Dec 16, 2013

Christine Festa made the process of leasing a Lexus easy and stress free. This was my second Lexus with Christine and I can't say enough about how easy she made the whole process. No hidden fees, tax was always included in the monthly payment quoted and offered the best price. The delivery process was also exceptional. They go over everything about the vehicle with you. Lara Blaner made the paperwork process a breeze and quick. I would highly recommend anyone interested in Leasing or Buying a Lexus in New Jersey or Pennsylvania to give Christine Festa a call and visit Lexus of Route 10.

Demetrio13

Dec 8, 2013

It was a pleasure dealing with both Mr.Lenny DeBonis and Mr.Joe DeFrancesco. In fact, this is the fifth lease for an ES350 that my wife and I have negotiated through the services of Lenny DeBonis. Lenny is a fine gentleman who is always attentive to our automotive needs, likes, and dislikes. He never tries to strong arm or high pressure you into a deal, but, instead, works with you in a calm, respectful, and knowledgeable manner. He, and Joe De Francesco, are a credit to your dealership and one of the main reasons why we are, and will remain, repeat leasing customers. We are extremely satisfied with our new ES 350.Charles and Sondra Ferraro16 Tammy Hill TrailRandolph, N.J. 07869

mdanieldc

Dec 5, 2013

This is the first Lexus I have obtained from this dealership, and it is the fifth Lexus I have either leased or purchased overall. So needless to say, I have been happy with these vehicles. This dealership set a new bar in that the overall knowledge of the vehicles features, amenities and customer service was exceptional. Specifically, the saleswomen, Natalie Ojeda was extremely knowledgeable and pleasant to work with. The vehicle I decided to purchase was not in stock, so Natalie immediately began a search for it. She kept me appraised during the entire process. When it was located, the dealership arranged to have it shipped from out of state. The vehicle was then prepped, and was personally delivered to me by Natalie, so not to inconvenience me. In view of the comprehensive customer service, fair pricing, and overall professionalism, I would definitely recommend Natalie Ojeda, and this dealership if considering a Lexus purchase.

GlackenR

Dec 3, 2013

Having leased two cars in the past with Christine Festa at Route 10 Lexus, there was no question where I needed to go and who I needed to see when my current lease was ending. Christine once again proved to be highly knowledgeable and customer focused - the consummate sales professional. Quite frankly, she has the knack of making what many might consider to be a highly stressful situation into a very comfortable car buyers experience. I have no doubt that when I am ready to buy or lease my next Lexus, I will once again see Christine at Route 10 Lexus. Ron G

MBPicini

Dec 2, 2013

From the moment I entered the dealership, I was treated exceptionally. Entire staff was courteous and professional. I was greeted quickly and warmly each time I entered and they were always willing to discuss anything that was on my mind. Joe and Lenny also worked with me, understanding my wants and needs and how it fit with what I was looking to do. I had owned my previous Lexus for 7 years so was unsure of what the experience would be like when searching for a new car. When I walk in I feel like I am visiting family or an old friend. I would recommend this Dealership without any hesitation.

wyorkman

Nov 26, 2013

Thanks to Natalia Ojeda this was the best auto purchasing experience I have ever had. Natalia was very responsive, knowledgeable and all around helpful. I also felt she was very honest and respectful.

maisylin45

Nov 13, 2013

everyone was great from i walk into the doors. Chris was excellent by helping me over the phone. I told him what i want to spend out of my pocket and he ment my expectation.

cathrav52

Nov 4, 2013

I look forward to getting a new Lexus every time my lease is up because Christine makes it an enjoyable experience! She makes it so easy and wonderful - it is truly a pleasure to work with her! She is extremely knowledgeable with all aspects of leasing my vehicle and helping me get exactly what I want. I would highly recommend her to anyone buying or leasing a Lexus!!

kash1234

Nov 1, 2013

Last year, I bought a CPO ES350 from this dealership and the experience was quite good so this year when i decided to trade in my ES350 for a re-designed 2014 IS250, we decided to visit this dealership again. Chris Laurenzi from internet sales was courteous enough to show us the new IS250 as well as 2013 CT (in which we had expressed the interest earlier). but he had no clue about any of the car features. While test driving, whenever i asked him any questions about car features or even which gas is recommended for the new IS, his standard answer was - "I'll have to check on that". Sales person should at least know all the basic features that a car has before taking a prospective customer on a test drive. I tested his knowledge on couple of more occasions but he had no clue about any of the features or package options that i was asking about!I had done a lot of research on the fair trad-in value I should get for my ES which was brought from these guys only 18 months ago and serviced regularly (again) at this dealership. After giving me really crappy trade-in numbers, Joe DeFrancesco (sales manager) came and started talking some weird non-sense about vehicle trade-in values. The trade-in value that they offered me was shocking (more than 3K less than what I should have got for my car in excellent condition) as my car was in mint condition and even Joe appreciated the condition of the vehicle when he appraised it. Joe tried to justify the low trade-in value by some 20 mins of BS and we walked out of the dealership feeling disappointed as well as frustrated because we never thought that we would walk out of there without our new vehicle.I bought 2014 Lexus IS 250 AWD from another Lexus dealership a day after this incident and they paid exactly the same trade-in number I was expecting for my car. Joe DeFrancesco from Lexus of Route 10 was adamant on his low appraisal of my car and was absolutely non-willing to negotiate at all!! I wanted to write this review on this forum to let Joe know that a customer who has done his homework is NEVER wrong! I had done my research and knew what I should get for my trade-in (a fair value).You couldn't retain a loyal customer in me and potentially lost more business because i was thinking of getting one more Lexus in near future. Too bad for Lexus of Route 10 as I had such high expectations from them.

jstylman1

Oct 31, 2013

Best word to describe is professional. Very friendly and courteous staff; very comfortable, modern facility. Can be busy, so some waiting involved, but they try to make the best of your time.Most important thing to me is no pressure to make sale, or upsell the product. Respectful of my time and patronage.

asa11

Oct 29, 2013

My First visit to Lexus on Rt 10... Although my family has purchase/leased several vehicles thru Christine for many yearsI was by far impressed with the facility and the thorough knowledge and help provided by Christine and Eric when leasing my new vehicleThey were thoughtful, professional and provided me with great info I needed with my carHopefully, I can continue the relationship when the need arises for further vehicles down the lineAnthony Sarpi10/28/13

davglover

Oct 28, 2013

By far the best vehicle purchasing experience!!! After looking for CPO vehicle at Lexus dealers in the area my wife and I visited the Lexus of Rt. 10 dealership. We found they carried a nice selection of CPO vehicle. Jason our sale rep. was very patience and well informed; he gave us a very pleasant purchasing experience....Mainly dealt with Jason but aslo interacted with Frank, Joe, Marc and Scott they helped enhance the overall experience.....We would recommend this dealership to any looking to purchase a Lexus in a pressure free environment .....

NephVillanueva

Oct 23, 2013

This was my first visit to Lexus of Route 10. I worked exclusively with Jennafer Mattia. From the very beginning, she was very personable and immediately made you feel at ease. Her knowledge of the vehicles was evident as she answered all of my questions thoroughly. There was also never a hint of sales pressure which I greatly appreciated. Due in large part to her CS, I ended up purchasing the 2014 RX I was interested in. I would highly recommend Route 10 and in particular Jennafer for anyone wishing an enjoyable and stress free vehicle purchase experience.

ptsagcy

Oct 22, 2013

Sales process was a pleasure. Very professional. Delivery process was amazing. Rich spent an hour going over every aspect of the car. This was my second purchase from this dealer and I would highly recommend them. Pete has since followed up to make sure everything is OK.

Theman36

Oct 22, 2013

Frank just sold me a used Lexus frank is the best. I knew frank since his own deler ship Ruvo auto sale frank ran that place great. And he manged that Lexus place just like his own. Frank sold me cadillac when those where the thing as you can see Lexus is the thing. I love my Lexus and love it better now that frank sold it to me. Thank you frank

amitshuker

Oct 14, 2013

This dealership got a grade 5 from me because I had a great experience buying my car there. My consultant, Phil Meola, was professional, friendly, patient, and most importantly, no sales pressure! This is my first Lexus purchase and I will definitely come back to this dealership and recommend it to my friends.

starkybibb

Oct 11, 2013

Great Experience with this dealership. The staff was very professional and I did not feel like I was being hassled like most dealership. First impressions are important and from the moment I walked in I was impressed with the dealership's appearance and how I was approached. I worked with Jason Perry and he provided a young, fresh perspective to my buying experience. He was very knowledgeable about the car and spoke to all the points that were important to me. When it came down to negotiate on a price I did not feel like I was being ripped off. Furthermore, I appreciated Jason's occasional check ins to make sure that everything was going well with my new car.

SeaCoral

Oct 8, 2013

We like this dealership so much that we skip another Lexus dealership that is one minute from our home and instead drive a half an hour to Lexus of Rt. 10. This is our second car we have bought through Lenny DeBonis. The service dept. also treats you great.

shangsong

Oct 8, 2013

It was a great experience buying a new car from this dealership. The sales lady, Christine, was very good and I am happy with the experience.

frankcam96

Oct 6, 2013

you are greeted with a friendly smile as soon as you enter the showroom.You are escorted to a knowleable salesperson in my case(Jason Perry) who was very courteous,friendly and took all the time to explain everything in detail.His superior,Joe DeFrancesco,was extremely helpful in our decicion making.Mr.R.Compito Jr.(technician)explained every feature in the car in detail and made it easier to understand. In concluion,you are treated not as customer but as a loving family member.My wife and are extremely happy and satisfied with the service and the new car. Sincerely yours, Mr.& Mrs. F. Cammarata

jmh731

Oct 1, 2013

My concern with this dealership is with their service pricing. I called the dealership for a price on the 90,000 mile timing belt service for a 2005 Lexus LS430. Their quote was $300.00 more than two Lexus dealerships within 25 miles. They agreed to do it for less but did not much another dealership.I thought I would give them a second chance since they are a more convenient dealership. I called for a quote on a wheel bearing. They quoted $376.00 for the part and 2.5 hours of labor. I called other dealerships and this was in line albeit a little higher than others. The total cost was quoted at $600.00 I brought the car in Tuesday morning and was greeted cordially by a service representative and the loaner facilitator. One hour later my service rep confirmed the diagnosis of the wheel bearing but told me the cost would be $847.00. The parts price stayed the same but the labor went from 2.5 to 4.5 hours. I explained that other dealers do the work for between 2-2.5 hours. He called another dealer in the area and confirmed my findings. He said they could not do any better and for me to come and pick up my car.For all of you who get your car serviced at this dealership, please be aware that the charges are considerably more for service than ALL the other Lexus dealers within driving distance. This dealership is your typical example of the bait and switch.

kenski22

Sep 23, 2013

Brought my wife's Lexus in for service for the first time. 30K service. They had emailed a coupon for 15% off just as the car got to 30K. 1. Scheduling process over the phone was easy and courteous2. Day of arrive pull into nice indoor receiving area. Guy standing there waiting for me. Takes the car from me, escorts me to my service agent Chris.3. Chris is quick and courteous getting me set up, walks me to the guy who handles loaners. I was asked if I wanted an SUV or sedan. I chose Sedan, got a brand new GS. He walked me to it, gave me a quick tutorial, and I was on my way.The whole process from arrival to departure with my loaner seemed like 5 minutes max.Chris called a while longer. Tires getting close but not quite ready to be replaced. I opted to replace them anyway. While I was out in my own car, Chris called, car was ready. My wife took the loaner back to get her car. Of course I failed to tell he I had the 15% off coupon. When I got home later and realized this, I called but Chris had gone for the day (after 5pm on a Friday). However the guy who I talked to took the info needed and promised he'd get it taken care of for me. Very very easy conversation, especially given that it wasn't even the same guy as I had been dealing with. I logged in to see my cc statement online and to my pleasant surprise, they credited back the 15% not only for the 30K service (which is all the coupon was for), but also the tires. The credit came in the same day as the car was there. I have been to many dealers in multiple dealers in multiple states, including BMW, Acura and Audi. None come close to Lexus of Route 10.

MikeCalamari

Sep 14, 2013

The Service department is worth having a Lexus, very friendly and very accommodating. Eric is a great sales person, looking forward to buying another car from him.

Miajules

Sep 13, 2013

I had an awesome experience here. Both Jennafer and Joe were extremely helpful. They made sure I left there with a car I loved. Joe was so sweet to my niece when she came in with me, making sure she paid a visit to the snack area. I absolutely love my new IS and I cannot wait to go back and pay them another visit!

tdslexus

Aug 14, 2013

I have been involved with this Lexus dealership for at least 20 years.I initially purchased a ES300,but over the last 15 years have leased/purchased your flagship car LS400,430 and presently LS460.My wife also has had RX300/350 for the last 10 years. We have stayed with this dealership due to the excellent service and the manner it treats its consumers.We have been dealing with Christine Festa during this period and she has always been available to address all our concerns (whether big or small).She should be commended for her professionalism and integrity.She will go out her way to be helpful and always does it with a smile.I think she is great asset to your dealership.Another employee who has always taken care of our needs is Myles Chizacky from the service Dept. He is knowledgeable and always makes our trips to the service Dept. a pleasant experience.My wife and myself, both been physicians have learnt to appreciate how a 5 star dealership has made our life a little easier and would like to thank you for all your help over the years!

alexalzate

Aug 1, 2013

It was a pleasure to dealing with Christine, she is a straight shooter, no games and to the point person. She is reasonalble,reliable and a seasoned professional. The service department is painless experience and would highly reccomend this dealership.

cmcura1

Aug 1, 2013

I just picked up my 6h possibly 7th RX and clearly I LOVE MY RX! Joe Fass IS my "car guy." I have been working with Joe for close to 20 years now, and he has been such a gift for me. I have been truly blessed to have him as my "car guy" and friend! I did not enjoy the car buying process AT ALL! I dreaded the thought of having to get a car. The waiting game and "sales pressure" you usually endure is like poking my eyes with toothpicks! I find this quite amusing because I am also in sales and from what I have experienced in the past and what I have observed "car salesman" are a different breed, except for Joe Fass. When you meet with Joe he will make you feel at home and make the buying process simple and painless. He knows his cars and he will give you the best deal possible. I have trusted Joe so much to the point that when it is time to renew my lease I call Joe, tell him my colors, schedule the day for my pick up and I am done, quick, painless and simple. Joe recently moved to Lexus of Rt.10 and I was a little hesitant not because of Joe, but because if I did purchase my car from Lexus of Rt.10 I would not know any of the service people. Remember I had been going to the same Lexus dealership and their service department for close to 20 years. I had built relationships with most of the Service Managers and personnel, they all knew me and I was well taken care of. So you could understand my hesitancy to change. I had told Joe of my hesitancy of the service department so he took me for a tour of the service department and I was pleasantly surprised to see some of the Service Managers I knew in the past had also moved to Lexus of Rt.10. I cannot give the service department any rating as of yet, but I will say I am quite optimistic since I know some of the Service Managers, and from what I saw of the operations I am hoping to be pleasantly surprised. As for the whole car buying process at Lexus of Rt. 10 I WAS pleasantly surprised. The showroom was clean, waiting area for the Sales Representatives looked comfortable and inviting, they even had a play area for the kids (I did not have to use any of it since I made an appointment, which I highly recommend) the waiting area for the service department was impressive and looked very comfortable with I believe 5 flat screens and a coffee bar/internet cafe area. I was acknowledged by everyone who walked by me, and the finance process was quick and painless with Lara Blaner. She took the time to go over only the new changes I may not have been aware of. She was astute to know I was not knew to this process and did not make me sit through a whole presentation. Upon delivery of my car I was pleasantly greeted by Eric Lilienthal who was also just as astute as Lara that this was not new to me and took the time to go over the newest features of my car first instead of just going through his usual routine, he asked me if I had any questions about the new features, set up my Bluetooth for my phone (which was a great time saver for me), helped me program my radio stations (another time saver), took the time to clean a dirty spot on my door, and even made me laugh! The whole process was a wonderful experience and I would highly recommend Joe Fass and the team at Lexus of Rt.10! Why put yourself through car buying torture? There is a better option...Joe Fass and Lexus of Rt.10!

Ed118

Jul 22, 2013

Let me start off by saying that Christine Festa has been my sales person many times over the years that I have leased a Lexus vehicle. Why? It is very simple--she is professional, works tirelessly with her customer to get what he/she wants, closes a deal in a timely efficient manner, and she is a pleasure to deal with. You might be thinking that I really cannot give an opinion because I have only dealt with Christine. Well, at 62 years of age, I can assure you that I know the difference between an exceptional sales person, a good one an average one and a lousy one. Christine has been exceptional--always. Indeed, my wife drives a different vehicle, i.e. not a Lexus. I get to experience different dealerships every time she needs a new lease. This are always a pain because of the sales people at other car dealerships. Furthermore, once my wife gets her new car, the sales person has left for a different job; the service department changes every 6 months. One major plus about Lexus of Route 10 is that most of their employees have been there for many years. I cannot tell you how valuable that is to a new car customer. When I want a new vehicle, I know I can call or visit Christine and she will spring into action. For service, I always know Myles is there. This time I was introduces to Marc Berger by Christine to teach me about all the features of my new car. It was the absolute best instruction I have ever received about a new car in my life. He patiently showed me all the navigation features, music, air conditioning and heating, voice commands, etc. Everything in that car was covered before I left. The point I am making is that these are great people who truly know what service and customer satisfaction is about. There is a continuity in the staff that gives you the satisfaction of realizing that there is a group of employees who know you, have done business with you, and want you to be happy so you will continue to do business with them in the future. Now, if in the future, there is a big turnover at this dealership and they have a new staff that does not know what they are doing or who their customers are, then I may have to withdraw everything I have said. Based on their history and what they have done up to now, this is an exceptional dealership that has outstanding people who have remained there for many years.

suzannbgoldstein

Jul 16, 2013

The salesman was delightful and honest and the person who explained the car to me (I've forgotten his name) was clear and concise. The price was great and the showroom beautiful. All in all, it was a wonderful experience. I am now driving a 2013 Lexus.

eduardg55

Jul 13, 2013

This dealer is great, they handled my needs and acted in a professional way to satisfy me. They went to all measures to make me happy and I am grateful they did this. The car is great and I am happy I bought it from this dealer, no other dealer would give me this experience I got with buying this car. Thank you Lenny and everyone at Lexus of Route 10 for getting me into a car I like with the service I love!

Joanros

Jul 11, 2013

We've been lexus customers for 20+ yrs. And the Friendliness, quickest, professional, accomodating service along with the best price was here at Whippany NJ's Lexus dealership. I highly recommend them to old and first time Lexus customers. Great Expierence with there professional friendly staff.

scottd58

Jul 8, 2013

What can you say about Joe Fass that his other customers haven't? He is excellent, friendly and knows his Lexus automobiles! He treated my wife and I (and our two dogs we snuck into the showroom) like family and found us an RX-350 that is perfect. Follow up visits to the dealership were a pleasure and Joe always was there to help us after the sale. I can't recommend him enough!The reason for not giving a "5" for Customer Service is that when it came time to handle the financial side of the transaction (I was not financing and paying in full) we had to wait hours for the Finance Manager to become available. This was after we were told we had to come in that night to complete the transaction, we couldn't wait until the next day. It seemed like it was a burden to give them money for a car and it turned out to be a very late night...And the reason for the "4" for Price, what car buyer doesn't want it cheaper than he/she paid?Except for the one glitch, best car buying experience I've had.

dgtanenbaum

Jul 3, 2013

My wife and I just leased an RX 350 and we had a great experience. The people at Lexus of Route 10 were friendly, knowledgeable and professional --- not only Lenny Debonis, who was the salesperson we worked with, but also the staff who helped us with everything from the test drive to the finance review. I would especially like to point out Marc Berger who skillfully (and patiently) went through all of the car's technology and other features -- don't know how he does it.

igordon

Jul 2, 2013

In 1999 my husband and I moved to Manhattan from Boston. We had a second home in Boca Raton with 2 Lexus cars in our garage. My husband of blessed memory did not feel we needed a car in New York City because of the unlimited modes of transportation here. It hasbeen 5 years since I became a widow and suddenly I was yearning to drive again. I called my friend Darin Fass and learned that his dadJoe Fass who'd delivered our first Lexus to us had retired that week. I was resigned to not buying a new car. A few weeks later I received a call from Joe saying he'd be happy to help me find a car. We met at Lexus of Route 10 this morning and after test driving four different cars - 2 Hyrids - 2 different model sedans - I decided on an SUV. Joe's kindness - patience - and direct manner in which he described every detail of the car - the financing - the service - how the car worked, etc. etc. made me feel so incredibly comfortable and good about the purchase. What impressed me most was how everyone Joe introduced me to respected and appreciated him. This eminated from the people in Executive Office to the Service Department to Administrative Office and everyone in between. I am grateful that I had the opportunity to once again reconnect with an old friend and to once again become a proud owner of a luxuary brand automobile.Ilene A. Gordon

sabell77

Jul 2, 2013

I found this dealerrater.com site while researching the Lexus RX350. And then I found great reviews about Christine Festa. It's been many years since I bought a car so I was a little nervous to go through the process, which isn't always enjoyable. I called Christine and emailed with her for a couple of weeks before visiting the dealership on a Saturday. I had planned on just looking. However, after driving the RX350 and spending time with Christine, I decided to move forward with leasing the car. The entire experience was very pleasant. Everyone in that dealership, including Mari in Finance and Marc in Delivery, were very friendly. It was a great day and I smiled the whole time. We have been back twice and each time we meet other people from the staff and they are also just as nice. I enjoy a great customer experience and this truly was one of the best I've ever had. I have no idea if all Lexus dealers are this gracious and friendly, but this one certainly is. I would recommend Christine to anyone and would definitely work with her again. Marc was the person who taught us how to do more than just drive the car - the navigation system and all the great features. We thought we got it after the one hour tutorial. After we left the dealership, we realized there were many buttons that we had no idea what to do with! So we went back to the dealership for our free car wash and asked for a second tutorial. Marc was happy to do it and very, very patient. Wonderful experience!

wenger828

Jul 2, 2013

I remember my parents were, I believe Mike's first sale back years ago. To this day, we deal with him, and he is a no nonsense guy and is real informative about the cars. I've been to plenty other dealers where the 'older' salespersons don't know jack about the new technologies in the car, but Mike clearly does his research. We will continue using him in the years to come

lwolf30780

Jun 25, 2013

Excellent service, fair in dealing for a car, honesty, telling the truth so a customer can buy the right product!! I would;d highly recommend working with Melissa Morales and Brad Vaill!

raweil

Jun 17, 2013

I found a car which Lexus of Route 10 had for sale on the internet. It met the spec for which I was searching almost perfectly. The price was well below NADA and Edmunds prices for this car, option load, and mileage. I made the deal over the phone, and had a business trip to the area. Picked the car up and was/am happy with the transaction.

naah0111

Jun 12, 2013

We find sales person Mr Joseph Yusufov pretty honest/respectful and very competent.he made sure that we walked out of there smilingly with the perfect used car we were looking for.Other staff members at the location were also looking very professional.overall it was a good experience at a location very neat/clean and well maintained with a professional touchwell supported by nice, well informed sales force like Joseph yusufov.vinit and upendra shah

buffalo38

Jun 8, 2013

I called Lexus of Route 10 and asked to speak to a salesperson. Joe Fass picked up the phone. I made an appointment with Joe for Monday, 5/27/13 - Memorial Day. I found out it was also Joe's birthday! While I was there, Joe's family came to the dealership to wish him a Happy Birthday. I was impressed by the friendliness, and the feeling that each customer at Lexus of Route 10 is their #1 concern.Joe is the best. It was delightful to work with him. He found me a 'like new' pre-owned 2010 Lexus RX 350. The day I took possession of the car, Joe picked me up at my house and drove me to Whippany. How's that for door-to-door service.I've been to several car dealerships and driven lots of cars, but Lexus of Route 10 has that special something! The people, the inventory, and the service. It was a great experience. I love my 'new' Lexus.A huge thank you to everyone I met: Joe Fass, in particular, Eric Ruby, Frank Ruvo, Lara Blaner, and Eric Lilienthal-the gadget guy.Barbara

elhennessy

Jun 8, 2013

Christine went above and beyond in helping me find what I wanted in the time frame I needed. The dealership service is outstanding, and I highly recommend working with Christine.

GlackenR

May 30, 2013

We dealt with Christne Festa at Route 10 Lexus in Whippany two years ago for our 1st lease. When we needed to update our 2nd car we visited Christine once again and she put us in a new Lexus and treated us wonderfully. She aims to please, makes sure you're happy, and comes thru for the customer with great deals. We are very grateful and will be coming back again. Gina & Ron Glacken

iamme

May 29, 2013

I gave this rating because all of the people involved helped to make this buying experience a pleasure. Some people like to spend money, but I perfer to not spend so much. I made them work for the sale by asking many questions which each person had plausible answers. Marc was a great help wih explaining the finer points of operating my ES350. I have a better understanding of using the various features. He was patient and helpful. Marc's assistance is extremely valuable. Melissa is an excellent sales person. She applied the right amount of pressure that was not intrusive or wheeler/dealer, but helpful. The vehicle sells itself, but Melissa made the buying experience enjoyable and fun. Mari is an excellent financial services person. She spent hours explaining the financial aspects to me and was very patient with my deatailed questions. Mari provided detail information and gave great advise. You did not include Donovan Lau in the employee section. He also proved to be a grea help assisting in obtaining a great APR. My overwall experience was enjoyable once I was over the electric shock going through my brain a person experiences when spending large sums of cash. Thanks to all for your help and I look forward to a long and fun ride (pun intended). I will recommend this dealership for any Lexus lover.

nuska

May 29, 2013

It was a quick sale, patient sale person, friendly environment, would deff recommend it to anyone. I'll deff going back there to get another car in the future.

CathyLagrav

May 25, 2013

We had an excellent experience at Lexus of Route 10! Our sales consultant, Melissa Morales and Finance consultant, Lara Blaner, were friendly, helpful, eager to please us and available at a moments notice for any questions or concerns. They were both professional yet easy to talk to every step of the way. We are so excited about our new car, and we will definitely be sending customers their way. They were excellent. Cathy and Mark Lagravenis

elliotstupak

May 25, 2013

We just leased our first Lexus and had a very good experience with Joe Fass who made the purchase process as enjoyable as it could be, from the moment we met him last week, until today when we took possession of our new Lexus. Although our new Lexus and the Acuras we have owned and continue to own have many excellent features in common, Joe took us through the selection process with all the characteristics you want in an effective salesperson, including in depth knowledge of his product and, equally important, a combination of excellent listening skills and a good sense of humor. We look forward to working with Joe on an ongoing basis.

judynrm

May 25, 2013

We found the buying experience exceptional at Lexus Route 10 and would most definitely recommend this dealership and sales representative to anyone looking for superior staffing and expert advice on the purchase of a new Lexus. Mr Joe Fass is extremely knowledgable and very patient with new buyers into this highly valued arena of the Lexus Model. Without his resolve in making sure we understood all aspects of this purchaoe fully, we may not have considered buying at this time. Mr.Fass is a very pleasant and knowledgeable salesperson on your staff and we enjoyed working with him very much.

SPEEDYMD

May 23, 2013

As a first time buyer from Lexus of Rt 10 I was not certain what to expect. But I assure you that in the end I was more than satisfied. From the minute I walked thru the door I was made to feel welcome. Everyone I encountered at the dealership was friendly. I found my sales associate Joe Fass to be a gentleman and a true professional. He is not only very pleasant to deal with but also extremely knowledgeable. I never once felt pressured. In fact, Joe was more than happy to share his many years of experience with me in the form of both stories and ultimately advice. I must say that I am extremely happy with my new GS and equally so with my experience at Lexus of Rt 10.

kblll02

May 20, 2013

Right from the onset, Lou Vouthouris knew my needs and was great in matching the car to my needs. was not at all pushy, very friendly, and we closed the deal in 15 mins. Lou is one of the best sales people I have met. he made the entire car buying experience enjoyable- and I am sure most people dread the negotiation, but Lou and the Lexus of Route 10 team were fabulous. Frank came and closed out the deal very quickly and they took my GX without any issues (I traded my GX for a new SUV)Lara from the finance team was great in getting all the financing of the car ready and made it very easy.KRB

BacktoRt10Lexus

May 19, 2013

Sean Byrne is true to his word - he said he wanted my business back to this dealership and he did it by offering me a lease which was $86/mon. less from his original offer, after I had shopped around at another dealership. He was not pushy and respected my time without having an entourage of "managers" trying to intimidate me for a higher price. Overall it was a pleasant experience (as far as car shopping can really be) which was completed in just two visits. If you dislike shopping for a car or dealing with patronizing & obnoxious salespersons, and looking for a Lexus - Sean Byrne is your man!

Cwash215

May 10, 2013

I started my search online for my next vehicle. When I saw something of interest I called, Joe Fass picked up and it was history from there. Unfortunately a deal couldn't be structured during the 1st visit. However, with my continuos search- the vehicle was still available over a month later...at a price that for me was doable and justified. I called Joe's cell and to my surprise he picks up and says "CHRIS, how have you been." Wow, the man kept my contact info and ACTUALLY SAVED MY INFO. I would recommend him to anyone! True Pro!!

JonathanWaldstreicher

May 9, 2013

Phil and Sean were fantastic. They gave me the exact price I wanted with extra features. They even drove the car to my home (about 20 minutes from the dealership) so my wife could see it before I bought it. They were an absolute pleasure to work with and I will be back again.

emilyls

May 7, 2013

David Bernat took a lot of time disussing the differences between the ES350 and the ES 300h. He was enthusiastic and informative.Lara Blanar went over the after market options, but was never high pressured. After a week, I came back for the Xzlion Protection.Both David and Lara were welcoming and friendly when I came back the week after I bought the car. I feel tht I could call them with any questions I might have about the car,

nadinemandel

May 4, 2013

Husband leased a new GS two months ago and had a good experience with the process. We wanted a second car did the whole deal over email and phone no need to waste time at dealer. We never go into a dealership to buy we know what we want and then email. David was prompt, responsive, took pictures of the car for me had paperwork all ready when we came into dealer and was out in 20 minutes. Most dealers tried to get us to come in which an take forever and be awful especially with a child. No pressure easy and enjoyable.

visom

Apr 30, 2013

This was the classic bad car experience that you read about in the paper or see on television. Joseph Yusufov was condescending, rude and downright insulting. Not only did he suggest that I could not afford a Lexus...although I drove there in one....he got into an argument with a family member while negotiating a deal and then screamed at me out of nowhere... to the point where the business which was going to finance my car...reported him for being rude to them!!! I have yet to hear from the managers regarding my incident with this "sudo salesman". I would hope they would re-train this person...because he is not a man.....in the area of customer service....Women beware!!! They are NOT kind to us if we are alone and purchasing on our own!!!!

aroth225

Apr 27, 2013

My wife and I had a wonderful experience with all of the employees involved in our consideration and then lease of a Lexus. The effort by everyone was fantastic. Great job by all. You are now our dealership!

Jmmmmm

Apr 27, 2013

Great car buying experience! Joe and crew were great. Best prices by far right up front. No BS typical of most dealers. Straight forward and upfront with a great customer lens.I will return.Jim.

Papimami

Apr 27, 2013

Joe Fass was a very professional Sales Consultant. He took his time and was very patient reviewing all of our options for the Lease of our vehicle. I would highly recommend the Dealership Lexus of Route 10 in Whippany, N.J. and Joe Fass as the Sales Consultant.He made the process so effortless and was extremely keen to detail for the vehicle we wanted to lease.

kenviola

Apr 24, 2013

Michael Lioi is no-nonsense or hype, personable, thorough and informative. He is always availible or gets right back to me. A real asset to the dealership.

cduruife131

Apr 23, 2013

My husband and I went in for the first time to inquire for Lexus 350 RX through Joe Fass after going through his reviews which is very positive and fascinating, and we were very pleased with him for his explanations for all our questions and his personal approach which is very professional and pleasantly friendly. Joe Fass is very knowledgeable about his business and forthcoming with every question we have; he took us on a driving text explaining every aspect of the vehicle and going extra mile by allowing us to call his personal cell phone number at any time of the day except at 11pm in case we have questions about the car. We were very pleased with his customer service that we finally decided to conduct business with him. Ask for Joe Fass if you need anything Lexus and you won't regret it at all.

mmalzberg

Apr 23, 2013

I have purchased 3 cars in the past with Joe Fass. I was initially disappointed when I became aware of Joe's possible retirement. Than I searched Google and found Joe still was still active and working at RT. 10 Lexus in Whippany. I'm glad I've reconnected with Joe. The consummate salesperson. Joe has a flair that cannot be matched. He is always attentive to my individual needs and requests. He listens to his clients. I highly recommend Joe and all the staff at Rt.10 Lexus.

thor15

Apr 20, 2013

Every person we came in contact with was professional, friendly and courteous. Rudy was great and the entire process from contacting the dealer to driving away in a new vehicle was no-nonsense and as painless as buying a car can be.

Vinoboy

Apr 20, 2013

Professional attitude and approach to purchasing a new car. Arrived at 3PM and drove away with a new car at 7PM. They worked off the invoice price and were generous with the trade in, using upper end of blue book. Eric L is conversant with all aspects of the car. Lara was quick and efficient with financing and transfer of trade in. We purchased the protective coating, which was applied during the financing period. Eric thoughly explained the navigating package, which is VERY user friendly and other operational aspects of the vehicle. This is the second Lexus I purchased from this dealership. It receives my highest praise and accolades. Everyone is professional and courteous. I strongly recommend you give them an opportunity.

grandyh

Apr 19, 2013

Joe Fass was a friendly and helpful sales associate. He took the time on a busy Saturday to provide a detailed explanation of the features of the car and take us on a extensive test drive. There was no pressure to buy a car that day. When we decided to purchase, he was not pushy or try to force us to buy a car on the lot. In fact, he went out of his way to find a vehicle at another dealership that met our requirements. I would recommend Joe to anyone interested in a Lexus.

d3899

Apr 14, 2013

My husband and I first visited Lexus of Route 10 in early March; we were looking for a "new" car for me. My husband is a loyal Toyota owner and encouraged me to consider a Lexus. Not being very familiar with the options (I like smaller cars), we went to explore. We were quickly introduced to our salesperson, Joe Fass. (I actually recognized Joe from my on-line research! I had options for dealerships, but was impressed by Lexus of Route 10's feedback on sites like DealerRater.com. Joe comes right up on that site, so I had seen his picture!)Joe is a people person who truly loves what he does. He engaged us in conversation about the Certified Pre-Owned program, answered questions about the CT 200h and IS 250/350, and reveled us with many stories of his years of experience in the industry, his grandchildren, and fishing. Joe cares about people and insuring they have a positive experience is his primary goal. Unable to test drive on this busy Saturday, I made plans to return.I visited Lexus of Route 10 again on Good Friday in order to test drive the IS 250 AWD; I had completed a TON of research and felt it could potentially be my next car. The test drive worked as I decided the IS 250 AWD would be a great car for me! I briefly began to look at the CPO cars available, but time was not on my side. Coupled with hectic morning and leaving for vacation the next day, I had to promise Joe I would return after our spring break. In the meantime, I continued to visit Lexus of Route 10's website to assess the CPO options. I had my eye on one car that I had peeked into on my Good Friday visit, so I was hopeful of the opportunity to test drive it.My husband and I returned to Lexus of Route 10 and to see Joe on Saturday, April 13, 2013. We spent several minutes assessing the IS 250 AWD inventory and narrowed it down to several to test drive. Ultimately, I was so happy with the first car I test drove that that was the one we purchased. (Yes, it was the car I had peeked at two weeks earlier; I was lucky it was still there! I knew it wouldn't be for long as Lexus would be offering 0.9% financing on CPOs beginning on Monday! I had my own financing in place or I would have taken advantage of the rate. Note that I knew of the financing offer as Joe had called me on Friday!)Buying a car is stressful even under the best of circumstances. It really isn't something we enjoy at all! However, we were appreciative of the service and attention we received from everyone at Lexus of Route 10. Joe Fass is a terrific, genuine person who we felt like we had known forever! He introduced us to a number of equally nice people during each visit and was attentive, never made us feel rushed, and explained everything we could ever need to know about our purchase. With Joe's help, I was able to drive my new-to-me (but truly just like new) 2010 IS 250 AWD home on Saturday. And Joe was correct, it already feels like I have driven the car forever!Marc Berger should also be recognized as he "delivered" my new car to us on Saturday. He was terrific and it was fun to learn about all of the new, exciting things my car can do! Marc synced my iPhone 5 for contacts and music, showed me all about how to work the maps on the Navigation center, and so much more! He did help make the end of the purchase fun.All in all, Lexus of Route 10 delivered. Joe Fass was easy and delightful to work with and the entire car buying experience was positive. I will happily and truthfully be able to recommend the dealership and Joe Fass to anyone who asks about my new car & car buying experience! Thanks so much! We'll be back for cookies!

jgoleary

Apr 12, 2013

I have been leasing Lexus vehicles from your deaership for at least 15 years. I believe it has been 8 vehicles we have leased through you and they have all been with the help and guidance and salesmanship of Tony Carlucci. Tony is the best. He goes beyond his sales service to make sure any other problems you may have with service or any other concerns get resolved immediately. Tony is always honest and straight with me and he is the sole reason why I have continued to come back to Lexus of Rt 10 for all these years. The O'Leary family of Short Hills has been very happy with Tony Carlucci for all these years

johnlangdon

Apr 12, 2013

In the past 10 years my wife and I have purchased a half a dozen cars from a Lexus dealer very close to our home. We love the Lexus product and were particular fond of our salesman who we have known for years. Unfortunately he is no longer with the dealership and over the past couple years we have noticed a marked decline in the quality of service we were used to. We lost our Sales relationship and lost confidence in service--a bad combination. But we still like the Lexus product.Fortunately we remain close to our former salesman. I called him to ask who he would recommend we deal with as we were very interested in a new Lexus CT. Without hesitation he said "Joe Fass at Lexus of Route 10".We met with Joe at this beautiful dealership and were immediately impressed by his professionalism. I have been in sales for almost 30 years and I recognize Joe for the master that he is! Attention to our needs and wants, never an ounce of pressure applied, and service above and beyond! He listened to what we wanted in a new Lexus and matched exactly what we said we needed. I would wholeheartedly recommend Joe and Lexus of Route 10. We now have a great car purchased from someone we trust and have comfort and confidence in.

sdk1and2

Apr 9, 2013

We are repeat Lexus owners and have dealt with other Lexus franchises. Lexus of Route 10 was our best experience, yet. And, Joe Fass is by far the most knowledgeable salesperson we ever met. He is easy to talk with and gave us a feeling of confidence, that he was acting in our best interest. We gave this car purchasing experience the highest ratings because of Joe Fass.

pgaravente

Apr 8, 2013

It was easy to buy the new ES 350. Melissa did a good job of connecting with me during the test drive, and Eric was very thorough during the demonstration of the vehicle. Sam was very good with the financing too.

jwgood

Apr 5, 2013

They go beyond expectations with excellent customer service in all areas; sales, service and support. I have always had a plesant experience during 8 years and 4 cars through this dealership.

CJOLSEN3

Apr 4, 2013

Christine Festa was great! I have been telling her for months that I planned to buy an RXH when my personal and work life got less busy, but she never pushed me. When I was ready, she knew how to pick out exactly the features that I wanted so I got the car I wanted. I am a busy person and she did all the leg work so I could minimize the time spent on the entire purchase process. I am very happy with my purchase and the purchase process.

valman

Apr 4, 2013

I was introduced to Route 10 Lexus by a former customer who shared her very positive impressions of the dealership and Mr. Fass with me. From our first conversation is was clear that Mr. Fass wanted to make sure that I was properly educated about the car that I was interested in, the dealership, and the leasing process. He succeeded on all fronts, and was supported by other staff members, from service-business management-and delivery, who provided the same level of professionalism, courtesy and support. Mr. Fass' personal touch added to the level of comfort that I and my wife have about the entire process. Based on the overall experience, I provided a rating of "Great" to all categories of interaction, and will not hesitate to refer other potential customers to them.

wangbenjamin

Mar 29, 2013

My experience purchasing a certified pre-owned Lexus IS 250 was pleasant and streamlined. I was contacted by Christine at Lexus of Rt 10 by email shortly after placing an online request for a quote for the pre-owned vehicle. Christine was available and engaged in the transaction. After several emails, we were able to come to a mutually beneficial price which beat the best offers of multiple dealerships by a significant margin. The entire experience at the dealership from inspecting and testing the vehicle to discussing finances was truly exemplary. I would not hesitate to recommend Lexus at Rt. 10 to friends and family and would like to highlight Christine's dedication to the customer. Even the following day after my purchase, she continued to follow up with me about the car and my satisfaction with the purchase.

Jack535

Mar 28, 2013

My experience at Lexus of Route 10 was great from the start. Everyone at the dealership is friendly and professional. Christine Festa was my salesperson, and she is simply the best there is. Christine is meticulous. She was in constant contact, followed up on all of my questions, and ensured the delivery of my vehicle was flawless. Even after purchasing the car, Christine was accessible and patient with my additional inquiries. This was by far my best buying experience to date, and I highly recommend Christine and Lexus of Route 10.

bgerichter

Mar 27, 2013

Found the staff to be very helpful and professional. The pricing was fair as was the value of my trade in. When picking up the car the staff again was very knowledgeable and professional. Overall I had a very pleasant buying experience.

tomcars

Mar 25, 2013

I came to Lexus of Rt 10 to lease a new car and was introduced to Joe Fass. I found out more about Joe in 30 minutes than I did about the car. Joe was not representing the Lexus leasing offers properly and I ended up leaving and going to another dealer and leasing a new car in one hour. I would not recommend Joe Fass or Lexus of Rt 10.

joejimden

Mar 24, 2013

Excellent, competent, and friendly service from all--Salesman Mike, tech specialist (female named Taylor (?)), and female finance/warranty specialist. Pricing on new RX350, and on the Hummer trade-in, was very fair. Would highly recommend this dealership.

Janette46

Mar 20, 2013

My experience at the dealership was superb. All of the employees I encountered were professional, helpful and a joy to be around. It was a very pleasant experience.

scottestes

Mar 19, 2013

Sales and finance employees were friendly, informative, patient, and helpful during the processes necessary to select and purchase a new vehicle. My wife and I were thoroughly pleased with the the treatment we received.

Lancr735

Mar 15, 2013

I would definitely recomend this dealership, 5 star +++ experience. I was searching for a particular make, model, and color used vehicle which I have been saving for for a long tme and from an online search found 5 withinn 125 miles of home, 4 in NJ so I started the journey in that direction at 7AM the next day. When 9 AM finally rolled around and I was getting close to center ground I was able to call choice #1 only to find a deposit was placed on the vehicle 2 days prior and it was not available, it upset me allot, a real lot as it was a low miliage vehicle advertised as like new with pictures and a short video to support the claim, looked fabulous and just what I was looking for. Call #2 was to Lexus of Rt 10 and I was quickly connected with Joe Fass and I explained to him what I was looking for and my quest, he put the subject vehicle on hold for me while l I completed the 45 minute drive to get to the facility. I was impressed from first pulling into the parking lot to walking into the show room, WOW the selection of cars indoor to view, sit in, and admire as 2 of them were $375,000 LFA's of which I never saw one before, not 1 but 2, WOW what machines!! Any ways, only in my dreams one of those, the vehicle I drove there to look at was parked out front waiting for me, I was impressed from first glance but did not want to show such as I was here to deal, it was what I was looking for but in the back of my mind I was still bummed out by choice 1 which was advertised as having 1/2 the mileage of this one but this one was sharpe and pristine looking from first glance. Meeting with Joe from right off was a hit, very customer friendly and had the keys in hand waiting for me, I told him on the phone I was on a mission I had no time to waste and he was not wasting a moment of it right from the start. I had 5 other vehicles I wanted to look at and cash in hand to drive one of them home by the end of that day of which I told him right from the start on the phone, no time for bs or haggling, of which there was none of. We took the vehicle for a test ride, then being a mechanic myself and owning a few of these model vehicles over the last 20 years I knew what to look for and I looked it over with a fine tooth comb inside, outside, underneath, under the hood, every where and all I found was a detailed VERY well gone over and maintained vehicle. To make this getting long story short we struck a deal on the vehicle pretty quick, got a very fair trade in price on my very high mileage same type vehicle and after being treated while I waited to all kind of confections, refreshments, and a rest room cleaner then a kitchen at a best restaurant I left in about 3 hours total time with my vehicle tanked up and ready to go but I was still nixed on the one that I missed out on with half the mileage, I just had to see it and the 1 other that was close or it would have never left me alone, "did I realy get teh best deal" loomed in my head so another 30 and 40 mile drive but I just had to know, its just me. The first one I got to hands down, no question the one I bought from Lexus of Rt 10 was 5 times better and made me feel good but the #1 choice was still to be seen, so another 40 miles back the other way to that dealership. Now mind you, this vehicle had a online car fax report that said it was a 97 out of 100 score at a 5 star rated dealer advertised with very low miles for a 9 year old 4-Runner, a should be like new vehicle at that mileage for this type vehicle. When I did get to see this vehicle, even though it was on hold for another customer I was able to check it out fully just in case that deal feel through I could have a second in line shot at it (and them a second sucker). I was shocked when I saw it, a total hack compared to the vehicle I purcashed from Lexus of Rt 10, scratched, dents, scrapes, rusty underbody, dirty inside didn't even look vacuumed difenitly not shampood, not even the oil changed, it was black as tar, I coud not believe my eyes, this was the vehicle in pictures and video, no way but yes. After looking at this I became ever so more SOOOOOO elated with my purchase from Lexus of Rt 10 I could not stop smilling and I felt GREAT that I made the right choice, I gave the salesman some bs that yes, please call me if the deal falls thorogh, great car, blah, blah, and gave him my name and a wrong phone number!! The vehicle I bought from Lexus of Rt 10 did not have a scratch on it, really, 9 years old and like new, the interior tooth brush detailed, smelled like new, looked like it was never sat in, fully serviced including new brakes, not just pads, calipers and rotors all 4 wheels, all fluids clean, oil and filter freshly changed and tires like new, right down to a new Lexus high quality battery!! My wishes for finding the vehicle I have been dreaming of and more so saving my hard earned money for for 2 years could not have been more fully fullfilled, I am a very, VERY, VERY, happy customer, I can't stop gawking at my shinny like new used car in the garage, I couldn't even sleep waiting to drive it to work the next day!. Joe told me right from our first words on the phone, "come see us first, we sell nothing but high quality used cars and this 4-Runner we have is imaculate" he was not just giving me a used car salesman pitch to get me in the door, he and Lexus of Rt 10 were not pulling my leg, what I found was just that, an IMACULATE used new car and a price that ended up less then every other one I was wanting to check out and maybe purchase. Joe was a pleasure to work with. I have never been to a new car dealership looking for a used car, let alone a high end store like a Lexus dealership and received the treatment like a high roller new car customer with a fat wallet like I was treated at this place, by all who I interacted with from the top Manager knowing I was "just" there for a used car right down to the janitor polishing the marble in the mens room which was like a palace shiney fresh and clean. What a great experience, can;t say I ever have seen better and I'm close to 50!!I have never dealt with a dealership like this ever, new or used. Joe Fass my salesmen treated Me as if I had been a customer for years and was buying a 100k new car at list price. From the greetings of the receptionists at the Entrance to the showroom to the service waiting area to the parts guy I asked for a simple box to gather my belongins from my old car of 10 years this place screams customer service. in reality I was buying a used vehicle but you would never know from what sits in my driveway right now, it looks, smells, feels, and drives like brand new!! I could not be happier, really, today is my second day of ownership and I feel better today then yesterday about it.THANK YOU LEXUS OF RT 10, I LOVE YOU!! :) :) I will be back someday again for sure!!!

Shapaco10

Mar 15, 2013

I have purchased many high end automobiles, but I have to say this was the best purchasing experience I have had as of yet. Melissa was attentive to my needs and very informative about the vehicle in question. I almost forgot I was speaking with a sales representative. The dealership met all my needs such as switching stock rims for preferred after market ones. On the day of pick up the 350RXF was perfect. All paper work was ready and organized and Lara zipped me right through the financial process. Needless to say, I would recommend this dealership highly. Thank you all for a wonderful experience.

darinlieber

Mar 13, 2013

Joe was very helpful in explaining all the details of the car that I was purchasing. He is a good educator. Feel that I received a fair price for the purchase as well as my trade in.

Jimlexus

Mar 10, 2013

We previously leased 2 Lexus RX350's from Joe in the past from another dealership. We wanted to lease our third, and because of his superior customer satisfaction, we would only work with Joe. Once we found the dealership where Joe went to, we made an appointment to meet with him. From the moment we walked into Lexus of Route 10, we were graciously greeted, offered us a variety of beverages, and made us feel at ease. Joe met us, and as usual, was professional, and we knew our needs would be taken care of. We did get our 3rd lease, and left the dealership so pleased with our new lease. I would highly recommend Lexus of Route 10, and if you can, request Joe Fass for your sales/leasing consultant.

mortyb

Mar 8, 2013

I have generally found automobile advertising, particularly about the wonderful deals available at "Sales Extravaganzas" to often be overstated and misleading. I recently received several emails from Lexus of Route 10 advising me of new models and new deals. My curiosity was stimulated and I called my regular salesperson, Christine Festa, to inquire. She advised that the company was eager to "make deals" and she indicated she would try to work up some numbers for me. Within a matter of two or three days, I received another email, this one from Sales Manager Eric Ruby advising of a "Command Performance" that I should not miss. I called Christine who asked me to come in and we would together look at what was available and what could be done. Unfortunately the numbers were higher than what I had hoped for. As my wife and I were about to leave, Christine spotted Sales Manager Eric Ruby . She called to him to come and say hello to us. Our last vehicle purchase less than a year ago had been facilitated by Eric's efforts in putting together a special deal on a 2012 RX350. Eric greeted us and asked if we had made another deal. When advised that we had not, he inquired as to what problems stood in the way. He then told us that we were loyal customers of long standing, (our recent purchase was our 9th Lexus in our long time dealings with Warnock and Lexus of Route 10) and he wanted to make a deal that would be satisfactory to us. He then told Christine to "make it happen". Within 15 minutes, the deal had been struck, I was able to sit in the selected car, approve the color and arrange for the pickup 2 days later. Delivery of the vehicle was a very pleasant experience with Christine, in her usual, efficient and personable way, taking care of all the details including contacting my insurance carrier to obtain my insurance ID card for the new vehicle.An especially pleasant part of the delivery process was the presentation made by Taylor Mathes, a charming and enthusiastic young women who clearly explained all of the nuances and operational improvements of the 2013 ES 350, paired my cell phone, transferred my data, and gave me a sense of confidence that exceeded that of any presentation I had received upon the delivery of my prior vehicles.What a wonderful customer experience!

Rajast

Feb 28, 2013

I would definitely go back to this dealership. I felt like I was the only customer in the showroom. Joe was a pleasure to work with. I have never been to a car dealership where I was introduced to all of the people caring for me and my car! What a great experience!!

Robb PA

Feb 25, 2013

This is the 3rd vehicle that I purchased from Lexus of Route 10. Would not have went if I was not treated fairly. When the car is was looking for became available at Route 10 Lexus, I cancelled a pending deal with another dealer and brought the same model with 1/2 the miles from them

bigdan466

Feb 25, 2013

I have never dealt with a dealership like this ever. Joe Fass My salesmen treated Me as if I had been a customer for years and was buying a 70k car. from the Entrance to the showroom to the service waiting area this place screams customer service. in reality I was buying a used vehicle but you would never know it. I would send everyone to this dealer and to Joe. P.s The phone call the next morning was unexpected but made Me feel great.Thanks Joeyour new favorite customerDan Weber

henryornovitz

Feb 22, 2013

I had great experience with the entire staff . The sales person Joe Fass, the person that inrtoduced me to all the systems in the car and set up my bluetoth for the phone. I would definatly recommend this dealership.

lizlowenstein

Feb 22, 2013

My husband and I worked with Joe Fass to purchase a new car. He was warm, friendly, and intelligent. he put us right "at ease".He answered all our questions, took us out for a drive to see if we liked the new RX 350, and there was no question in our minds...we had to have this car! But its not only the car that is terrific...its the quality of the staff and the warm atmosphere of the dealership.I certainly would recommend this place to anyone who is looking for a new SUV. Joe Fass" Rocks"!!

AmerAhmed

Feb 21, 2013

I must share my wonderful experience dealing with Phil Meola at Lexus of route 10. I am still browsing, but I was surprised to see Phil wasnt pushy or ignoring me when I told him that I will be making an offer today. He was informative and very professional in explaining the car as well the pricing options. This was my first experience where car sales didnt try to do "whatever he could" (Truth or Lies) to sell me a car.I will ABSOLUTELY go to Phil if Lexus will be my choice and gladly recommend him and his dealership to friends and Family.Thank you Phil for Your time! Regards,Amer Ahmed

anjulayadav

Feb 19, 2013

Excellent Dealership, Awesome Collection of Used Vehicles in pristine condition, Great Time Spent in explaining the features. I was so touched by their personalized service. I bought a Lexus RX-350 CPO from this dealership.

pilottom

Feb 18, 2013

My wife and I have been leasing or buying cars since 1998 from this dealer. We have always dealt with Mike and it has been a pleasure because Mike know what we want in our cars. Our purchases were Certified (used) vehicles for our son and daughter. And since we have complete trust in Mike we bought them sight unseen. In a all cases these purchases turned our fantastic. All of the other cars we got from this dealer was leases. In every case we were completely satisfied. Whether it is sales, maintenance or financial I cannot imagine a better experience. Accordingly, we highly recommend this dealership to anyone who is interetsed in buying a Lexus.

Kubicki

Feb 16, 2013

How refreshing! Both my wife & I wish to sincerely Thank Mr. Joe Fass and all the staff at Lexus of Route 10 including Ms Lara Blaner. Their attention to detail was remarkable.Upon my initial call to Lexus of Rt 10 I was connected to Mr. Fass and I immediately felt comfortable with his presentation and expertise as a Lexus representative.All about serendipity! Joe and I both grew up in North Bergen, NJ in the 1950's ,and in a stroll down memory lane we realized we both shared many of the area's recreational facilities and never met until now.It is our pleasure to be part of the Route 10 Lexus family and a new found friend of Joe's.Until next time,Lorraine and Chris Wymbs

JMLONGO1

Feb 11, 2013

Christine is always knowledgeable about the cars and provides a comfortable no pressure environement during the visit. This is the second car we have purchased from her and would recommend her highly.

psoleil

Feb 11, 2013

Helped me find a hybrid I was comfortable with and sold me the best package in terms of price and options. Available to me whenever I wanted. It was a pleasure. Deal was great - also trade in so easy. I am so excited about my new car and happy about how easy it was.

katchen76

Feb 5, 2013

I would definitely recommend this dealership. I found them on NJ.COM as I was surfing the internet looking for new cars. The staff is extremely courteous and helpful. The dealership offers everything you would need and is clearly very concerned about the customer experience. I have purchased many new cars and this experience certainly tops them all. Phil Meola was the Sales Consultant we dealt with and he was very knowledgeable about the product he was selling and gave us all the support we needed in making the decision to purchase our first Lexus.

Feldman

Feb 2, 2013

Lexus of Route #10 is an excellent dealership. The employees were all friendly and helpful in the purchase of my fourth Lexus. In addition, my reason for selecting the dealership was the outstanding sales and service provided by Joe Fass. Joe's plethora of knowledge and information about the product is endless. Furthermore, he goes the extra mile to make sure you are happy with your vehicle selection. I would recommend Joe Fass unequivocally for the purchasing of your next car.Lori Albert.

jets12

Jan 24, 2013

Lexus of Route 10 is great!Joe Fass (the consumate professional), Mari Done (was on top of all the paperwork)& Taylor (was the "most" patient young woman!).The overall experience was a "10."This is my 15th Lexus vehicle for me and my family, says alot about thecompany, the salesman, and the support staff.Happy New Year to all!Bob Strasser

maryslin

Jan 14, 2013

The features of the car were clearly explained and our concerns were pointedly addressed, which were helping us to make a decision to our purchase. The employee seemed to be very trustful.

dfaraj

Jan 10, 2013

One 12/29/2012 we visited Lexus of Route 10 to inquire about a Lexus SUV. We were immediately greeted by the very friendly staff, and were asked to go help ourselves for some coffee/tea/etc. while the receptionist paged one of the sales associates. Within a few minutes we were greeted by Joe Fass. It was a match made in heaven! We expressed that we were looking for an SUV and weren't sure whether the hybrid was a route we'd prefer. His knowledge of the car and of our options was ASTOUNDING! Joe is not your typical car salesman. He presented factual evidence and was not in anyway overbearing as perhaps some car salesmen are. He takes the time to talk you through all of your options and doesn't force anything on you. Not only did we purchase the Lexus RX450H that same day, we made a life long friend. Our next car will absolutely be one that we buy from Joe Fass of Lexus Rt 10. If you're reading this Joe, thank you for making our experience effortless and fruitful!

halonyx5

Jan 8, 2013

My experience at Rt. 10 Lexus dealership was outstanding. I was fortunate to find out that Joe Fass, Salesperson, was affiliated with this dealership. I had dealt with Joe in the past when I purchased my first Lexus. Joe went above and beyond to negotiate a fair price for the purchase of my new Lexus while being sensitive to and addressing all my needs and concerns. I would highly recommend Joe Fass and the Rte. 10 Lexus dealership.

kkmas

Jan 8, 2013

My experience at Rt. 10 Lexus dealership was outstanding. I was fortunate to find out that Joe Fass, Salesperson, was affiliated with this dealership. I had dealt with Joe in the past when I purchased my first Lexus. Joe went above and beyond to negotiate a fair price for the purchase of my new Lexus while being sensitive to and addressing all my needs and concerns. I would highly recommend Joe Fass and the Rte. 10 Lexus dealership.

inchik13

Jan 4, 2013

Nick was wonderful. He went above and beyond to make our experience as good as possible. I would definitely want to deal with him next time. He was very professional and knew exactly what he was doing. Thanks a lot Nick!!!

Dochusar

Jan 3, 2013

I guess I can be called a car enthusiast by some, and a car nut by others. I have bought and leased many automobiles in my lifetime. I am very loyal to a dealership which have treated me with respect and provide excellent service. I am writing about my experiences with Lexus of Route 10, which I believe has been a major improvement with the new ownership taking over. You are greeted each time you walk into the dealership and for repeat customers, everyone knows your name. Starting from the sales associate, Don, to the finance manager, Mari, and the dealer management, everyone is highly experienced with an excellent manner. They make the purchase very pleasant and without any major difficulties. I must admit that Mari, the finance manager is truly a gem, very proactive and extremely helpful. She makes a most unpleasant process -- leasing or purchasing a vehicle, a extremely pleasant experience. She has gone above and beyond her duties when I had the pleasure of working with her. Cudos to all, a job very well done, rated 5 stars across the board. I would definitively recommend this dealership to purchase, lease or service your Lexus!!

Dochusar

Dec 29, 2012

I guess I can be called a car enthusiast by some, and a car nut by others. I have bought and leased many automobiles in my lifetime. I am very loyal to a dealership which have treated me with respect and provide excellent service. I am writing about my experiences with Lexus of Route 10, which I believe has been a major improvement with the new ownership taking over. You are greeted each time you walk into the dealership and for repeat customers, everyone knows your name. Starting from the sales associate, Don, to the finance manager, Mari, and the dealer management, everyone is highly experienced with an excellent manner. They make the purchase very pleasant and without any major difficulties.I must admit that Mari, the finance manager is truly a gem, very proactive and extremely helpful. She makes a most unpleasant process -- leasing or purchasing a vehicle, a extremely pleasant experience. She has gone above and beyond her duties when I had the pleasure of working with her. Cudos to all, a job very well done, rated 5 stars across the board.I would definitively recommend this dealership to purchase, lease or service your Lexus!!

riskin23

Dec 27, 2012

Joe Fass was outstanding! He was extremely professional and knew everything there is to know about Lexus. He was persistent during the sales process and worked hard to get a deal done. He worked extremely hard to get the price I wanted and was able to get it! The system in place to pick up the car was extremely efficient. Taylor, the person that ran through the features was excellent. She knew the car very well and extremely personable. Donovan Lau, the business manager made the document process easy and quick. I truly had an excellent experience at Lexus of route 10.

The Martins

Dec 26, 2012

Upon our initial entry into the dealership, we could recognize the cleanliness, class, and friendliness of the facility and the staff. Following Joe to this dealership, accidentally as it turns out, was coincidentally our best move when looking for a new ES. We flew through the buying process, with some story telling and tangential conversation strewn throughout. If you want a boring, bland, and tedious purchasing experience, Joe is NOT the salesman you want to use. Joe knows Lexus, and that is obvious from the get-go. He guided us through every question, and was very appeasing to our every demand. He met, beat, and exceeded our expectations in every fashion, and we will surely use him in our future Lexus purchases.

Mschneck

Dec 23, 2012

Joe was the best car sales person I ever worked with. Thank you for making the lease of our new car so easy. I will defintely lease my next car from Joe.

Dlynch

Dec 21, 2012

I followed Joe from another dealership. Joe & his team are very professional. I have purchased 9 vehicles from Joe and have been pleased with every purchase.

HMorrow

Dec 20, 2012

Joe Fass was thorough and knowledgeable. He was a pleasure to conduct business with. Mari Done, was knowledgeable and had an amazing disposition. We are very pleased with the service!

sonnyaloysius

Dec 19, 2012

Joe Fass was extremely knowledgeable, and was able to educate while moving through the process efficiently. he listened and responded to questions and concerns directly. His passion for Lexus is genuine and makes a difference. Lara was on the ball, fast, efficient and accurate on the Finance side. Great to work with.Had a great demo from Carl on the car packages. Slowed it down and sped it up as appropriate. Also, a high level of passion around Lexus and the car.

Cabboud

Dec 12, 2012

Joe Fass was great in the entire process. Funny yet articulate and had a great product knowledge. I appreciated his help and guidance. I will seek his services on my next purchase down the line.

Sean H.

Dec 10, 2012

The service of the shop is pricey, but quality is not dependable. I asked them to fix the start up noise, it costs $200 for replace couple belts and it was OK for a week, and the noise came back again.

arg1666

Dec 10, 2012

Joe Fass was terrific to work with for my new lease. I upgraded from an HS to a GS and absolutely love it (as he promised)! I followed Joe from his prior Lexus dealership because I knew that I would get tremendous personal attention and the best price. Joe certainly pulled through. I really like this dealership as well. It is very active and and everyone really seems to go out of their way to help. Thanks, Joe.

asgeld

Dec 7, 2012

I followed Joe Fass to Lexus of Route 10 from his prior affiliation. Joe makes it so easy to get into a new car. Carefully reviewing our mileage needs and advising us as if we were family (the "good side") on every decision. I know that I am getting the best price as Joe works hard to take advantage of every incentive programs available. This is my 4th Lexus, all purchased from Joe. This dealership is a "happy" place and everyone is very eager to please and genuine in their caring. I know that working with Joe Fass will be a pleasant experience and I don't have to worry about anything.

mong16

Dec 4, 2012

My wife and I had a great experience with Joe Fass and his team. It was such a relief to feel like your needs are being prioritized more than anything else. Everybody was warm and very helpful. Although we have been Lexus owners for years, it was our first time to lease a car through Rt.10 Lexus. Joe Fass explained the benefits of both owning or leasing and how we can benefit from either. Because of Joe, we made a very informative and smart decision. We are so proud to own for the first time, a Lexus hybrid. We will surely patronize the Lexus of Rt. 10 from now on, knowing that Joe Fass and his team are there to take care of us.

Adelaq

Dec 2, 2012

My husband and I just leased our Lexus RX 350 from Lexus of Route 10 and our experience couldn't have been better from start to end. We first contacted the dealership via the Internet and worked with Steven Lapidus from Internet sales. He was FANTASTIC to deal with. We did all of our negotiations via email and we came in once we had arrived at a price we were comfortable. I had done extensive research and knew we were getting a great deal. Steve was straight forward, knowledgeable and friendly. The world would be a better place is all sales people were like him, but the professionalism and customer service did not stop there. The finance manager Donavan Lau was very professional and explained all of the aspects of our financing thoroughly and didn't try to sell us things we didn't need. finally our delivery specialist Taylor was awesome. She even setup my iPhone to link with the navigation system and apps suite in the car and literally walked me thought every feature. Taylor was really a delight and I know she has a very bright future ahead of her. All in all we had a wonderful experience and will be sending all of our friends and family to Lexus of Route 10 for their next car.

ezkilla2145

Nov 28, 2012

This was my first major purchase, and it is one to remember. first and foremost i am very picky and particular about puchasing a car, the moon and the stars have to align. what i mean is customer service, dealship, price, etc must be right.Joe fass made the whole buying experience surprisely easy, from the initial meet and greet to signing the bill of sale. ive visited many dealerships and none were as friendly and inviting as lexus of route 10. thanks joe!!

eejane212

Nov 21, 2012

My car wouldnt start this morning and had to have it towed to the dealership. I also had no way of picking my car up when it was ready (it needed a new battery). They went above and beyond to accommodate my needs and were very understanding to my situation. Nick arranged for my car to be dropped back off to my house, which means that 2 employees had to leave the busy dealership in order to return my car. I have always had my car serviced at the dealership, but never had such outstanding service.

Nikidee73

Nov 21, 2012

All of the representatives I encountered were friendly & warm, from the sales representatives to the young lady in the billing department. I went to five different Lexus dealerships in the NJ area, and Route 10 definitely had the best customer service (although the others weren't terribly bad). They were very helpful & willing to negotiate a reasonable price. Overall, I was very pleased.

Johnno

Nov 16, 2012

I have purchased seven cars from Joe Fass, actually followed him from another dealership. Joe has made every car buying experience easy, and actually fun. He is a man of high integrity and total customer commitment. He has gone so far as to personally help me on his own time when I had an issue. I would highly recommend utilizing Joe when making a purchasing car decision.This was my first experience with Rt 10 Lexus, and had the opportunity to interact with other personnel. They were friendly, and showed concern and customer dedication. A very high quality dealership.

Bobby1212

Oct 23, 2012

Overall experience fantastic , joe Fass Eric Lilienthal and Donovan lau made my buying of this fine new car a wonderful experience , pampered me with espressos , answered all my questions , test drove vehicles great buying experience , personal note dealership was very clean !

Jujoo

Oct 23, 2012

Very positive experience working with Nick as a consultant for my RX350's service last week. A couple issues were resolved where I felt the dealership went above and beyond what I expected in price negotiation and service. Went in with noisy brakes, vibration in front end, and loose driver side mirror. I was given a loaner car immediately and a couple days later I drove my car back home after getting new brake pads, tires, and front lower control arm bushings. I was back to loving my ride again. Funny thing though, when I got back home (a 45 minute drive from dealership on a good traffic day)I discovered that a roof run rubber trim strip was missing. I figured their car wash must have eaten it! I let Nick know right away and that same day a driver was sent out, picked up my car and left me a loaner - again! They replaced the strip and brought my car back out to me (N/C). That is the kind of service that will keep me going back.

isabeljm

Oct 20, 2012

I have been a Route 10 Lexus (Warnock) customer for at least 15 years and have recommended it to friends and family. I came in for a minor service and found that there were major issues. Nick helped me deal with my car's service and gave the information I needed to make a considered and sensible decision to look into trading it in for a new Lexus RX. When I requested his suggestion for a dealer who met my needs for professionalism, low pressure, and patience, he suggested Joe Fass. From that moment on, I was in excellent hands. Joe is the consummate professional and Lexus of Route 10 is fortunate to have him represent the dealership.

JohnGS

Oct 19, 2012

Joe Fass was great to work with. He was respectful, attentive, knowledgeable and great on the follow-ups. He got us into the car we wanted, with the options we wanted for the price we wanted. He was just all around great.

isimylejes

Oct 15, 2012

Joe Fass was really helpful and knowledgeable. We got a test drive without further appointment and were in the car 5mins after arrival to dealership. Paperwork were completed reasonably fast and we had a car same day.

lindaheller

Oct 9, 2012

I have been dealing with this dealership since 2000; the friendliness and attention to detail is impeccible, putting customer service at a level that is so sorely missing these days. This was the first time I dealt with Joe(the salesperson I dealt with previously has retired). He made me feel welcome. He explained everything with great precision and ordered the car for me that I had chosen. It actually came in a week early than originally promised. I look forward to many years dealing with Lexus of Route 10. Thank you!!

Marilyn Rand

Oct 4, 2012

Joe Fass is an exceptional sales person. He provided us with excellent service and stayed late to make sure we understood all of the features of our new Lexis.

Victor

Oct 2, 2012

I am looking to purchase a used RX350. I met twice with Tony Carlucci and he is a true sales professional. I am quite impressed with the buying process at this dealership.

Luvmylexus6

Oct 2, 2012

We (like others here) followed Joe Fass to this dealership because he has given us such terrific service in the past. This was the 4th car we have purchased from Joe and our 6th Lexus. He goes the extra mile to please his customers. This was our first time buying at this dealership but everything went smoothly, making this a very easy purchase.

RICHARD DELRUSSO

Sep 29, 2012

Having leased Jaguars and BMWs we were again in the market for a new lease. We looked at the new Jaguars, BMWs and even Mercedes for a change. We also then decided to try a Lexus. We went to Rt. 10 Lexus and were lucky enough to have salesman Joe Fass give us the facts on the 2013 ES Lexus. We took it for a test drive and were sold. Joe gave us a very informed test drive and made the lease process very agreeable and easy. When we picked up the car we were given a thorough explanation of every feature, and all our questions were answered. The dealership and Joe made this leasing process a pleasure.

bette.kaye

Sep 23, 2012

This is my 9th Lexus car! I followed Don Lombardi to this new dealership to purchase my new vehicle! He is always helpful and makes sure everything is exactly right before we leave the showroom! Thanks Don, for another great experience!! It is always a pleasure dealing with you. Glad you like your new dealership and are happy there!! Many years of happiness in your new position!

rosiem7

Sep 13, 2012

Joe Fass was very helpful to me. He went over everything and answered all my questions. He worked with me for about 5 hours jsut on the car and I am very grateful. Thank you, Joe.

drstrasser

Sep 11, 2012

This is my family's 15th Lexus that we have purchased from Joe Fass! What a guy! He really tries to please his customers. He even came to my job to evaluate my old car for a trade in so he could look at it in the parking lot.

CMS20

Sep 7, 2012

Don Lombardi made buying a car very easy. He answered all our questions and worked with us on getting the exact specifications we wanted in the car - it was a great purchase experience

GLebron

Sep 4, 2012

This new car purchase was one of the easiest, smoothest and friendliest buying experiences of my life. The salesman Scott Naft took extraordinary measures to make sure we were getting the best deal possible. Scott was excellent and courteous, and took care of business. The finance manager Raza, was excellent as well, very courteous and patient explaining every detail along the way. I highly recommend anyone who is in the market to purchase a Lexus go to Lexus of Route 10 where they will not only get an excellent deal, but a great buying experience.

jmc1221

Sep 3, 2012

this is our forth es 350 from this dealership and as always everyone involved has been great and joe fass was very helpful and knowledgeable in putting the deal together. thanks again joe

Sue Toia Ruffino

Aug 30, 2012

Eric is the best salesman. Personable, honest and accomodating. This is the 3rd car I've purchased from him. Everyone in this dealership is great from sales to service and reception.

eleanoravaughan

Aug 29, 2012

This was, by far, our best car buying experience. Scott was very professional and delivered exactly what he promised. We negotiated over the phone and had no hassle. The dealership was elegant and every employee treated us like we were their only customer, despite the fact that there were many others there. The gentleman who instructed us on the various systems was excellent. Unfortunately, we can't remember his name. You will not go wrong purchasing a vehicle from this dealer.Last but not least, the car is wonderful. We look forward to a long relationship with this dealer.

Peterheyman

Aug 27, 2012

This was the first stress-free time I had purchasing a new car. The facility is spotless, everyone was very friendly and professional, and treated me like a valued customer. Joe Fass, who was recommended by a close friend, really knew his stuff and did an excellent job of explaining how the hybrid works. He was very organized and took care of all the details, then followed up with me after my first day of commuting. The difference between a luxury car dealer and others is huge!

gwg1bs0n

Aug 19, 2012

My work with Lexus of Rt 10 and Joe Fass was painless and I would recommend them both strongly. Joe is very passionate about his work and I look forward to continuing the relationship throughout my ownership experience.

hookah66

Aug 17, 2012

We had a wonderful buying experience with Mr. Joe Fass, who in our opinion is a very sincere and passionate man, possessing tremendous knowledge of the brand he sells. Not only was him helpful in assisting our decision making, he was very polite, and was instrumental in getting us a deal which we could not have refused. During vehicle delivery, Joe was very familiar withe the intricate details of the controls. We walked away with a very fulfilled sense of utmost satisfaction for the wonderful services rendered by him.Joe Fass is truly a valued Lexus salesman that best the brand he represents. Thank you Joe !!!

LAG

Aug 17, 2012

Can't say enough about this dealership...As I walked into the showroom I was instantly greeted by a very lovely youg lady who immediatley put me at ease and made me feel quite comfortable. Don Lombardi approached and asked if he could be of assistance. After several rounds of the grounds with all the beautiful Lexus cars... I norrowed it down. Don was gracious, patient, informative and not pushy which started the wheels in motion....I wanted a that Lexus. Don prepared all the papers and things began to roll. Upon pick-up, I was introduced to Joe Fass who walked me through the entire Lexus experience. Joe made me feel as though I had known him all my life. Once again I was immediately put at ease. Joe has a great personality and a grand pressence. After spending much time going over it all, I was then introduced to Gregg Weinglass.Gregg was awesome. Gregg made all the numbers work in my favor. Walked me through the financing end with detail and grace. Then handed me my termporary plate. All I could do was smile. I then drove home in my new Lexus. What a feeling!Thank you Gentlemen. All your work was and still is greatly appreciated.Thank you again and God Bless.Laurie Garno

MarvinJBalliet

Aug 17, 2012

We worked with Joe Fass. He was a no nonsense consultant who took the time to understand what we were looking for and then presented us with a great price relative to other dealers we visited. Joe made sure we were pleased with the Lexus we purchased before we left the lot. He made the experience fun, which I never thought could be possible when buying a new car.

chachita176

Aug 14, 2012

I recently purchased my first, pre-owned vehicle with the help of Joe Fass. He is a knowledgeable salesman with 15 years of experience in Lexus sales, qualifying him as a historian with extensive familiarity with the brand. He is a personable professional to work with and he is helpful regardless of where one might be in the thought process of considering a Lexus vehicle. Joe places his importance in building a relationship with his clients, open to fielding questions and most importantly, extends his availability beyond the point of sale. Thanks to Joe and the great staff at Lexus of Route 10, I had a wonderful experience.

John34256

Aug 14, 2012

Friendly and professional staff from top to bottom. Showroom and facilities are open, clean, and bright.Look for Christine Festa for a straightfoward buying experience with none of that car salesman double talk. She'll get you a fair price without wasting your time with the back and forth game everyone loathes.This is our second car from this dealership and we could not be happier with the buying experience as well as taking the car in to get maintained. A large factor in choosing a Lexus over other competitors came down to the dealership in addition to the brand.

garyf72

Aug 13, 2012

Joe was great. He made me feel comfortable from the start. He made this deal happen for me even when unexpected things popped up. His knowledge of Lexus cars was insightful when complaining my 2006 IS 250 to the new one I bought. I will be happy to go back and find Joe Fass when it is time for a new car.

queendeedee24

Aug 8, 2012

I had a wonderful experience with Joe Fass. He was extremely personable, helpful, and honest. I was really impressed at how he took the time to call me AFTER the sale and walked my through a step-by-step process of turning on my interior lights! He couldv'e recommended that I refer to the manual. I no longer view him as my saleperson; I see him as my friend...Thanks Joe!

kplastoris

Aug 3, 2012

I have bought 1 RX330 and 2 RX350's from Don Lombardi in the past 9 years. Everytime the experience was pleasurable and seamless. I would definitely recommend Don and the dealership to others.

ranzaldi

Jul 31, 2012

It is no surprise that we have returned to Lexus for another car. We have been so leased with our past 4 cars. We chose to travel the added distance to Lexus of Route 10 because of Joe Fass. He has been our only salesperson. We find Joe to be honest, helpful and to listen to him talk about his product with such knowledge and enthusiasm is refreshing. Lexus of Route 10 is certainly fortunate to have him. Good luck and we will see for our next purchase.

M Sheikh

Jul 30, 2012

This was my first Lexus purchase and overall my experience with Lexus of Route 10 and in particular Christine Festa was great! She was easy going, straight forward and to the point with not a lot of back and forth negotiating. Paperwork transaction was simple and easy. She was knowledgeable and took the time to go through and explain all the features of the vechicle. I would highly recommend Christine for anyone considering a Lexus purchase.

powers17

Jul 29, 2012

Sean was our salesman on our new ES350 lease. He was fantastic - friendly, knowledgeable, and gave us a great deal. We came to him as recommended by both family and friend who had leased through him in the past. Afterwards we met with Gregg who completed our paperwork and vehicle registration. Gregg was super friendly and funny. We enjoyed meeting him!

nenadusa

Jul 23, 2012

Joe Fass is a true professional! This is my fifth LS, and the third LS I have bought from him. The great deals and level of service keep me coming back. The dealership really goes the extra mile to earn your business.

pherman

Jul 23, 2012

I walked in and was pleased to meet Joe Fass. Joe is interested in helping you get into the car you're looking for. He is attentive, super helpful and very accommodating. Two days after meeting Joe, I picked up my car and he taught me all there is to know about it. I don't know the last time I saw someone as excited about a car as I am. Thanks Joe! I look forward to keeping in touch!

irene_capp

Jul 18, 2012

I am so happy with the fantastic service Christine Festa always gives me and was thrilled when she helped me recently with my 6th Lexus. She is THE best and goes above and beyond for her fans. I might have ended that last sentence with customers but once you know Christine you are a fan of hers and you dont want to deal with anyone else. Lexus dealerships may come and go but there is no one like Christine.I had a possible flat and called Rich Peer Friday for help. He is amazing and readjusted his whole day to pick up my car and bring it back by the end of the day. He has always been amazing and gives 150% every single time I call.Then there is your service dept. Myles has helped me out for so many, many years and is terrific. Brad has now jumped into the picture and is continuing the same excellent service I have always received from Warnock. You have a beautiful new building and a new name but the same outstanding people still work within your walls and thats why people like me are delighted to come back and highly recommend your dealership to friends and family.Bad news always travels fast so I thought Id give you some good news today. I am a very loyal customer and thanks for all you and your team does to keep me safe.

Dochusar

Jul 16, 2012

This is my second Lexus purchase in a little over a year. The service actually got better after the change of ownership from the Warnock family. Dominick, my sales person was very well versed in my new 2013 GS and Mari, the business manager was great to deal with. Overall, a very pleasant, seamless purchase and great customer service.

Sodinkemere

Jul 16, 2012

Initial inquire was on line, the salesperson Scott promptly responded to my email with a phone call, he was not pushy, and I did not feel intimidated, he was very easy to speak with. My family & I made a trip from NYC to the dealership which is an hour away. Everyone in the dealer ship was extremely nice, scott worked on giving me what I wanted in a preowned vehicle. He was very patient and accommodating, he worked with me for the best price possible on my vehicle. Scott was great and I received several follow up calls and emails after my purchase from Scott as well as others within the dealership. I am very happy with my purchase from the dealer and did not mind traveling from NYC. I would definitely purchase my next Lexus from "Lexus of Route 10"; thanks Scott Naft for all your help.

hedi20

Jul 11, 2012

I highly recommend this dealership. Everytime I go whether it is for sales or service I am promtly greeted. The service department does a fantastic job and the sales department is willing to work with you. I was pleased four years ago when I leased my first car and this time around I leased a new one again and am very happy. Choosing Lexus and Lexus of Route 10 was my best decision by far.

10 feet

Jul 9, 2012

"I've use this dealership for five previous Lexus leasing and now it has been taken over by new ownership. The staff is exceptionally friendly and I used a new salesman this time because mine was not available Mr. Joe Kass. He was extremely friendly, knew what I wanted and was able to negotiate a very effective leasing program.The fact that the salesman was person who knew how to deal with people using his charm and previous years of experience made the whole time at Lexus extremely pleasant.We developed an immediate casual relationship which made signing all the papers pretty pleasant and easy.I would recommend anybody who wanted to buy or lease a Lexus to this dealership and the salesman.Sincerely,Dr. Bruce Stern

horeaalbu

Jul 8, 2012

Hello,I had a great experience at the Lexus Dealer of Route 10.Personnel were very friendly, willing to go the extra mile to make customers happy.The day that I made the purchase, I arrived around 17:15 and the closing time was 18:00.Sean Byrne and Gregg Weinglass remained after regular hours and helped me get the car in the same day.I would recommend this dealership to others without any hesitations. Best Regards,Horea AlbuCell: 609-575-2093

Melissa1616

Jul 2, 2012

Christine has been wonderful. This is my 3rd Lexus with her. I used to go to Brooklyn for a better deal & Christine said she would beat it and she did. She keeps her word and I highly recommend her for a great deal. Thank you Christine!!

corstone5

Jun 30, 2012

My experience at Lexus of Route 10 was by far the best I have had when leasing a vehicle. Don Lombardi is a true professional and not only made sure I was comfortable with the lease package, but when it came time to pick up the GX460, I was in and out of the dealership very quickly. The entire transaction was smooth and easy and I would highly recommend Don and this dealership to anyone in the market for a Lexus.

smutony

Jun 30, 2012

Scott Naft is the reason we drive over an hour to visit Lexus of Route 10. And we went home in the new RX350 with a smile on our faces.Scott is responsive and hard-working. I sent out an email request for information on Sunday to several dealerships in NJ. Scott was the first one to call me on early Monday morning while most others did not respond until in the afternoon. He was always quick in addressing my questions and followed up relentlessly without being pushy. He stayed in the office until 8PM every evening so my assumption/conclusion is he's able to be competitive in pricing since he's probably 50% more productive than others.Scott is open and candid. He showed us what cars he had, what he could do in pricing, and what detailed costs we would expect to see when we pay which he never deviated from.Scott is knowledgeable and trustworthy. We had also dealt with a couple other salespeople in another dealership whose assertion of their product was plainly wrong or misleading. Everything that Scott told us about his product was accurate and helpful towards our decision-making.Lexus of Route 10 is reinventing itself from Warnock Lexus by hiring more people like Scott. And that's what a successful business should do.

erica82

Jun 28, 2012

The people are so courteous and professional. The waiting area is fantastic. You never wait for more than 45 mins to one hour. Overall the best dealership in the area. Light years better than Tri-County in Little Falls.

mattcund

Jun 27, 2012

The overall experience was one of the best and easiest I have ever had at a car dealer, including other Lexus and Infiniti dealers. First class, friendly and not pushy at all.

cardiodok

Jun 23, 2012

Joe Fass was remarkably professional, personal,accommodating, and willing to spend a considerable amount of time with me during the leasing of my new Lexus. He introduced me to all the Lexus staff, who greeted me with a smile and enthusiasm. Eric Ruby facilitated my introduction and repeatedly inquired as to my satisfaction and answering all questions. I left the dealership with a great car, a fair deal, and with a most impressive opinion of Joe Fass and the entire dealership. As a former Lexus leaser, I felt very welcomed back into their family.

jwreilly31

Jun 23, 2012

Joe Fass provided the best car buying experience in my lifetime. Joe was very knowledgeable and patient with a passion for Lexus. He covered every aspect of our transaction flawlessly. His follow up calls in the days following my purchase ensured my satisfaction completely. Thank you, Joe!

lalabbee

Jun 21, 2012

Tamara was my initial contact person. She was helpful, courteous, and friendly. I met Frank (Pre owned sales Mgr) and Eric Saltz (salesperson) when on site. Both were professional, friendly, and provided me with excellent customer service. This experience was SO VERY different from my other car purchase experiences. I truly appreciate the non-pushy sales experience! Maddy also was also fun to deal with! Glad I had the opportunity to have this buying experience!

agenova

Jun 19, 2012

Joe Fass is not only a sales professional he is also very competant in many different areas. Joe was very helpful and even assisted me with roadside service.

Linda Dixon

Jun 19, 2012

I have owned a Lexus RX350 for 5 years. After purchasing my first one the dealer called early and put me into a new car prior to my lease expiring. They went well. This time however, began as a disaster and ended better than I could have hoped for. I was duped in to the dealer by a sales rep, who i had previously used with a promise of again putting into a newer car prior to the expiration of my lease. I told him I needed to spend less and reminded him there was a year remaining on my lease. After wasting 90 minutes of my and my husbands time, he informed me they could not do the deal as there was to much time left on my lease. Enter Eric Ruby the manager. I talked to him two weeks later and relayed the story. He worked his magic, reprimanded the sales person, put me into a brand new car for less money than I had been paying and all with an outstanding sales person, Christine Festa. They were both so solicitous, helpful, and fair that I would have not problem returning to do business there once again. Unfortunately they had had some issues with sales people and others handling paperwork. Eric Ruby was on it in a heart beat to ensure that those issued never happend again. Christine truly bent over backward to ensure that I knew everything about the car and was able to answer every single question, and I had plenty.Lexus of route 10 is a winner.

bobdbeck

Jun 18, 2012

I have owned 5 Lexus since 1993 and always had them serviced at Warnock Lexus (now Lexus of Route 10) because it was convenient to my home.. I had never purchased one at that location because the sales department was extremely hard to deal with and their prices were always waaaay above other dealers. I was in last week to have my wife's '08 ES350 serviced and wandered over to the sales dep't to waste some time. Joe came over to me, asking to help and I explained why I was there (service), but I was considering trading in my other, '05 ES330. I told him about my past experiences there but he assured me we could work out a deal Well, he was right, and I wound up buying MYSELF (my wife always got the new one and I got the hand me down) a new ES350. Joe bent over backwards to accommodate my requests and we eventually reached our agreement. The new management and sales force is now working very hard to build back the business and I couldn't be happier. Joe Fass handled everything from start to finish and even had more pretzels made for my wife when they ran out today while picking up my new car. I now have a dealership that I can go to from sales to service.Now I have to get him to take me fishing so I can tell if his "fish tales" are true or not.

parx350

May 31, 2012

I can't say enough about this dealership. This is my 3rd Lexus and my first time at this dealership. I live in Pennsylvania and it takes me over an hour to get to any Lexus dealer. I contacted Lara via the internet and immediately got a response. In less than 20 mins. we agreed on a deal. I couldn't believe it, no back and forth negotiations which seems to take hours at other dealerships and is simply exhausting. There were absolutely no hard sales tactics or quoting a lease price that doesn't include tax. Being out of state can sometimes be a problem with other dealerships when doing the paperwork - not here - they had everything ready and it was all correct. Christine went over everything on the car with me and took the time to make sure I was comfortable with the vehicle and all the controls. I will definitely recommend this dealership to anyone interested in buying or leasing a Lexus. If you are out of state like me, it's definitely worth the trip. Give Lara or Christine a call - you won't be disappointed.

michaelbarnett

May 29, 2012

Christine was very easy to work with. Of all the cars that I have purchased, this was the easiest experience I had, being that she is straight forward and doesn't play games. The fact that I dealt with her and only her in the process was good. Nelson was also helpful and should be helping me get a rebate on my previous Gap insurance plan and my extended warranty on my previous lexus vehicle.Christine was also fair with my trade in value as well as the price of the car I purchased. She was very helpful.

msoslow

May 25, 2012

This was the best experience at a car dealership I have had. They were friendly, courteous, quick to process the paperwork, gave me a good deal right off the bat and were very efficient. This is the first dealership and salesperson that sat with me to explain features of the car I had purchased. There was no "hard sell" that makes me uncomfortable at other dealerships. I highly recommend them.

toys4all

May 24, 2012

This was my first internet buying experience and I cannot thank Charlie Samons and Lexus of Route 10 enough! We had recently relocated from Georgia and needed to trade our car in for a AWD vehicle. From the first conversation with Charlie on the phone, he was knowledgeable and responsive. Charlie took the time to listen to what our needs were for a AWD car, our budget and timeline. Charlie was extremely responsive to my emails and phone calls. Charlie delivered and as a result we now are the proud owners of a 2012 Lexus RX 350, that has all the bells and whistles we wanted. Even after the sale, Charlie made time to talk with me and answer my questions, which is a breath of fresh air as usually after the papers are signed many salesmen are on to the next deal. Thank you again Charlie for your time and expertise in helping us find our new car. I would definitely refer folks to Charlie and Lexus of Route 10 and look forward to the opportunity for future business!!

Yankel

May 22, 2012

The saleswoman - Christine Festa - was very professional and a pleasure to work with. She made the purchase easy, explained everything and gave me a complete demonstration of everything in the auto. This is my 3rd purchase of a Lexus RX from this dealership and I have been very happy with the purchase and the service I have received. In my book they are located on Route 10 and they are a 10. I would strongly recommend this saleswoman and this dealership. In addition, Christine Festa also called my home to follow up on the purchase and to make sure everything was good. I truly appreciate the follow up after the purchase.

kthamilton

May 8, 2012

Beautiful dealership, very friendly and competant. Donald Lombardi was great to work with - not pushy at all when shopping for a used car. Used knowledge and numbers to help make the sale, no pressure. I feel I got a very nice CPO lexus at a very good price (and I did a ton of research.) I had gone to several dealerships and had some awful experiences - so glad I bought a car at a nice place like this one.Also great follow up.

jjr158

Apr 26, 2012

This is the forth RX 350 that I have leased from the former Warnock Lexus now doing business as Lexus of Route 10. Christine Festa has been my sales consultant for all four leased vehicles. Christine is the constant professional, very friendly and personable. That is why I come back and do business with Christine. She is not your typical in your face agressive sales person that you consistantly see at many other car dealerships. I would recommend Christine Festa to anyone who is considering the purchase of a Lexus. The Service Department is outstanding on the few occasions that I required service.

Robert.Mirea

Apr 26, 2012

This is our second car we purhcase form this dealer and we will return for the next one, as long as Christine is there. Also we highly recommended Christine to our friends

Bschrum27

Apr 25, 2012

Don was very professional and willing to go the extra mile to make sure all of our needs were met. Even though the dealership was a distance away I was able to get the best price!!

adrianpolania

Apr 20, 2012

It was a great experience working with Christine and Angela. I recieved great customer service from the both of them. Christine took the time to explain the packages and how the car itself functioned. She trained me well on how to use the keyless remote and how to start and use the car properly. Angela has been helping me since early September. We have been emailing back and forth regarding pricing, inventory, and any other promotions. She has been very helpful and has provide and exceeded great potential customer service. She was also able to set up appointments and was also able to set me up with a sales representative. Thank you so much for the help Angela, and Christine!

starlary

Apr 10, 2012

Ted Giordano was an engaging salesperson and did not force feed the sales pitch. He put me and my wife at ease and made the experience pleasant. Additionally Rahji the financial manager made it his business to reach out to us and assured us that he would do everything possible to obtain approval to secure the vehicle we were interested to purchase. I would highly recommend the dealership for the friendly atmosphere and professionalism..

tbradshaw

Mar 14, 2012

Sean Byrne was an excellent non pushy sales person...I am also in sales and apprecdiated his open straight forward approach. I would recommend my friends to work with Sean and your dealership.Regards,Tom Bradshaw

Zahava61

Mar 6, 2012

We have leased 9 cars using Christine Festa as our salesperson. She is very personable and a pleasure to work with as we lease 2 cars with her for the last 10 years!We also really think that the service department, Miles, Leigh, Marc and Jeanie and Customer service manager Brad Vale are superior to any dealership that we have ever used in the last 25 years since we moved to NJ.

mmalnic

Feb 10, 2012

Excellent response time and an excellent deal. The car price was very competitive with other dealerships and the car looked top notch when I picked it up.

Bubba001

Feb 8, 2012

I bought a new truck at Route 10 Lexus. I did my research, found the color combination that I wanted in there inventory and told them what I was willing to pay. We settled on a price that was very close to what I had asked for. Very happy with the overall experience and service was excellent.

Maab

Jan 31, 2012

Very smooth and easy transaction. Went there to buy a used car, but I ended up going home with a new one. Happy so far. Thank you

GregV

Jan 9, 2012

The facilities are very nice as would be expected for a Lexus dealership. The buying process was improved by the lower than normal "extras" fee, e.g. not charging me to clean and prep car. There was little back and forth from the Manager to make the deal.

ERS

Nov 15, 2011

Warnock was the only Lexus dealer with whom I communicated that was not pushy or even aggressive about getting my business. They were very fair about pricing. Both of these factors combined to justify my traveling some distance from my home for this purchase. I am very glad that I did.

CAPT JB

Nov 8, 2011

Don and Sean were very polite, friendly and professional. We came to an agreement, on price, relatively quickly and, once the deal was finalized, the business manager was very thorough and expeditious. Sean went over the basic car operation, quickly ran through the various manuals and offered further consultation, if necessary. A pleasant experience and I would recommend the dealership to others.

silverjoe

Oct 25, 2011

I recently purchased a Certified Pre-owned Lexus ES 350. This dealer was very attentive to my needs, from the first email contact with Don Nardone, the internet sales manager, to the delivery of my car by sales manager John Southard. I had been checking out other Lexus dealers for my purchase, but was able to arrive at a deal that I was very happy with. I felt this dealer was very honest and flexible in coming up with a deal that worked for everyone.Thanks Warnock LexusSincerelyJoe Silberberg

choubob3

Oct 21, 2011

Friendly recetionest, wonderful internet sales manager, very experienced senior sales consultant and nice car, blend it together , makes me to come back again. (thsi is my fifth car fron Warnock Lexus).

RHummelJr

Jun 21, 2011

I began to shop locally for a new Lexus. Most dealerships wanted to overcharge so they could take advantage of the limited availability of the vehicle that I wanted to purchase.I also used the Costco Auto Buying program to try a pre-negotiated price but even this price more than I wanted to pay. I searched the internet and found the vehicle I wanted in stock at Warnock Lexus about 75 miles away.Don Nardone worked with me via e-mail and quickly responded with a price that beat the Costo Auto Buying program. Once the deal was made, Carl Braunschwager managed the deal and delivered the vehicle. Both Don and Carl were pleasant and easy to work with. This is the first time I purchased a car that the dealership did not try to sell me anything that I did not want. No pressues, no hassles, no problems. Thanks to Don, I am now enjoying my new Lexus. I would recommend Warnock Lexus to anyone. It was worth the drive.

Jimmycmx5

Jun 4, 2011

Great car, great price, no hassles, no games etc. All in all a very quick, easy and very fair deal and btw car was delivered in great condition and quickly. My salesman also picked me up at home.

rhodajm

May 16, 2011

I was surprised by the bad reviews for this dealer. We've bought two cars from them and have had three serviced here for many years. One of our cars has over 110K miles on it. Although the service is expensive, I have always found the entire staff very friendly and extremely helpful. We've never had a bad experience with them at all.

tdf156

Apr 12, 2011

We called Christine on the phone before ever entering the dealership and she was very professional and educated on the cars we inquired about. I am happy we made the long ride to meet with her, she gave us the best deal and was most accomodating. We winded up leasing 2 vehicles from her. She beat other dealerships by a large amount and never once assumed we wanted to pay more than " FEES' out of pocket. I am so happy we found her.