Lexus of Wilmington reviews

rondo

Aug 31, 2016

I would highly recommend John Skehan and the Lexus of Wilmington dealership. John Skehan makes it happen!! It would be silly for you to buy a Lexus and not condider this dealership.

Wiesia Wootten

Aug 25, 2016

Don Reeder made us feel very welcomed from the moment we met him. I was there with my brother to sell my Rav4 and we were treated as if we were there to buy a new car. He explained everything to us and showed us what a great deal the dealership was able to give us. Don went the extra mile in this transaction. The dealership itself is very friendly. I would recommend you to see Don when in the market for a car His experience will help you make the right choice. Thank you Don and God Bless!!

Mark S

Aug 24, 2016

Doug made our entire experience very comfortable. He took the time to explain the features of the car we were looking at, was very patient and friendly, and extremely knowledgeable. Doug was a major factor in our decision to buy from Lexus of Wilmington and we look forward to continuing our relationship with him.

Mikie 1234

Aug 23, 2016

Robert Sweet our sales professional was great. He kept the typical sales pressure low and helped guide us through the maze to find the best car. The car was delivered as expected and exceeded our expectations for new car presentation. Linda (last name?) was patient and helpful with the new car delivery and setup. She really knew the GX 460 and was professional in helping my wife and I. Great experience.

Rie3115

Aug 16, 2016

Don Reeder was great to deal with . Honest and up front . We never felt that he was trying to pressure upTo sell our car. He gave us a lot of information about the process. He explained how they evaluate a vehicle which helped us understand the value . Thank you

Logan1745

Aug 13, 2016

Found this place online seen the reviews and had to check it out. This place is how every dealership should be ran. Everyone was very friendly trying to help with whatever question I had. Very nice inside and out. Sales manager Don Reeder is very helpful and knows exactly what he was talking about, very good guy. I highly recommend coming here and you will be happy with the experience of buying your next car.

Riogames

Aug 9, 2016

We just recently bought another certified used RX350. Doug did a great job of finding the SUV that matched the packages we wanted (premium and comfort with NAV). The RX350 we bought looks brand new and its drive is remarkably smooth. We just got back from vacation and we're glad we had it, perfect combination of luxury and comfort. The reliability factor is why we choose Lexus and Koons. Thanks Doug for helping us find our SUV.

GSHappy

Aug 8, 2016

We have been Lexus of Wilmington customers since 1997 - 5 cars in total.Our last Lexus (2010 GS) was a great auto but unfortunately I was rear endedby an inattentive driver at 65 mph. The safety design of the GS did exactly whatit was intended to do and absorbed the impact. The vehicle had over $25000in damage and was a total loss but I was left with minor injuries.Doug Horst suggested we send a copy of the vehicle description sheet to the insurance company showing exactly all the components of my auto (specific VIN #) that was totaled. This suggestionsaved us another $1500. Doug also worked very hard to find the exact replacement 2016 GSwe were looking for.

Sabrina

Aug 6, 2016

Don Reeder was very professional and helpful with all details of our transaction. I would recommend him without reservation to anyone interested in owing a Lexus.Pat Wolverton

stephen destefano

Aug 5, 2016

Had a wonderful experience. Don reeder was very informative and he actually made me laugh. He was also very fair and professional. He was pleasant to deal with.

George Ruff

Aug 4, 2016

Was the 1 1/2 drive worth the trip? Absolutely! Doug Horst and the other staff made this buying trip the most enjoyable of any car purchase we previously made. Doug spent many hours answering our questions. The technology service provider was great, making sure our cell phones were synced before leaving for home.We did a test drive for a neighbor who loved our car and she will be calling Doug.

Robert Jenkins

Aug 4, 2016

Doug was great and very informative! Everything went smoothly and effortlessly and I have to say that I would recommend anyone looking for a used or new car to visit this dealership

Victoria Beatty

Aug 4, 2016

Doug has been very patient with my indecisiveness - ha ha! I knew I was going to go over on my lease miles and wanted to turn my lease into a purchase early, understanding I'd carry negative equity. When I came in just to fill out that paperwork, Doug found a 1 year newer model with the same exact features and considerably less miles for not much more than what my payment was going to turn out to be on my current car. I had run Doug through the ringer with situations and possibilities and he brought me everything I needed to make a decision. I'm very happy in the end with my newer car and the customer service I received from Doug and everyone at Lexus of Wilmington.

Rob M.

Aug 2, 2016

Chuck (Sales Manager) and Eric (Salesman) made the experience of purchasing a new vehicle painless and pleasant! The crew at Koons Lexus is excellent! Drew (Finance Manager) is always a great guy to deal with and one of my favorite people at Lexus! I recommend the all highly. Why go anywhere else.

Melinda Bradford

Jul 23, 2016

Trent was very professional and extremely patient. I had so many questions and he was very helpful. I was very pleased with my purchase. Thanks Trent!

Frank204

Jul 12, 2016

We've purchased or leased six cars from this dealership and always found the staff to be knowledgable, helpful and trustworthy. Our sales representative, Doug Horst, went out of his way to accommodate us. It was a pleasure to deal with him.

cargal,hailey111

Jul 6, 2016

My car was picked up at my place of employment for an oil change. The gentleman who took my car back for service was very friendly and polite. He delivered my car back to my place of employment in a timely fashion.Thank you!!

Daryl

Jul 4, 2016

Went to Lexus of Wilmington to test drive 2016 NX Lexus. The car was quiet nd respondsive, with all the technology and comfort. Anthony Briggs, the salesman, went out of his way to answer my questions and lead the way to find a car that I wanted. They calculated both lease and buy options for me. A deal was struck and honored. The people at Lexus were customer oriented, friendly and eager to please. Anthony was a great help in making sure every phase of buying was completed and I was happy with the purchase details. My wife and I have bought several cars at Lexus of Wilmington. Their service has been excellent and the Lexus cars can not be beat for their "fit and finish".

Sheltie

Jun 15, 2016

Doug was very knowledgeable about their product and very attentive to our needs.We found the 7 day exchange policy was easy to use and my wife andI are grateful that Lexus offered this program. No pressure to buy, all in all, a rewardingexperience. We can and will recommend this dealership for people looking for a Lexus.

COCO2013

Jun 14, 2016

When I called Koon's Lexus of Wilmington to inquire about a vehicle I had seen online, I was fortunate to be connected to Doug Horst who treated me with the utmost courtesy. I, therefore, traveled sixty-five miles to the dealership to view their pre-owned inventory which is housed in a beautiful indoor showroom. I am a single woman shopping on my own for a car, and there was never a moment of doubt from Doug that I was capable of doing so. There was never a moment of pressure from Doug, but only questions to learn of my wants and needs regarding a possible purchase. I was interested in a Lexus RX350 and had done extensive research online which led me to Koon's in the first place. Their prices were so much better than in my area. I did not purchase on the first day because the selection was such that I could only narrow it down to three. I returned a few days later having narrowed it down to two.Doug did not try to influence my decision, but had, through the course of our two meetings, helped me in the overall process of selecting the car that would best suit me. I am now the proud owner of a 2013 Lexus RX350-fire agate pearl (chocolate brown metalic) BEAUTIFUL! thanks to Doug Horst and the wonderful team at Koon's Lexus of Wilmington, who continue to be in touch to help me with any questions I may have about my Lexus. I am already telling my family and friends about my positive experience!Kate Flanagan

EbruDugme

Jun 14, 2016

A few days ago, I entered the Lexus dealership without the intention of leaving with a car. My thoughts? I need to take my time so I don't get swindled into a bad deal. If your salesman is Doug, forget this thought ever existed, and sit in his office with a peace of mind. Doug is an honest, forward, and dedicated salesman. I even dislike using the word salesman because of the negative connotation associated with it. Doug made me feel like I was buying a car from my uncle. He is extremely knowledgable about the vehicles, as well as different buying/leasing options. We sat down and he laid everything out in plain language, precisely noting exactly how much each option would cost. I felt zero pressure to make any decision. He made the process really easy, and I confidently left with what I think is the best deal I could have possibly gotten on my 2016 NX lease. I haven't looked back for a second. Hands down, best car buying experience I have ever had. Buy from Doug!

Mr.K-C2016

Jun 14, 2016

I encountered a situation that required attention. Before I could get the dealership Leigh had called me. I was able to sit down with her and discuss my concerns later during the coversation Chuck join. There was a miscommunication error that had occurred but with patience & time we were able to come to a mutual agreement. Chuck was willing to make it right & did what necessary to do so. I thank you two for taking the time to listen & caring to resolve my concern. I have always had a first class experience with Wilmington of Lexus & that's why I didn't give up & gave them the opportunity to correct the error. To anyone that's reading this please know we all in this world are human & mistakes happen. I'm honored & satisfied to be apart this great family of people. You always go above & beyond my expectations & I thank you. This is why I have remained loyal a customer since 2007. Thank you again and continue being the BEST at customer service. Nobody could do it better. Oh and Mo is the bomb www.com he is truly outstanding at his job

Jacqui

Jun 9, 2016

I went online to view the used car inventory, and was amazed. I sent a email of interest and received an immediate response. When I arrived to the show room I was immaculate. Over all from start to finish It was a stress free situation. My sales person was very knowledgeable and professional. I was given many options when it came time to finance my purchase. I would definitely recommend this dealership to anyone looking to purchase a vehicle.

ME550

Jun 7, 2016

I am very pleased with the service I got at Koons lexus buying a mercedes E550 from them on June 4. My salesman Robert Sweet was straight up with me on price and gave me a final price with all fees. I left a deposit and drove from NYC to Delaware to pick up the car and fear that they will try to hit me with charges when we finalize and I wasted a trip. That never happened, the prices I ask for with all the fee listed was the price the car was sold for to me. My interest was a bit higher than I expected but partly that was my fault as I could have arrange my own financing but I decided to refinance with my credit union anywhere so it didn't bother me. So always arrange financing first but I knew my score and my ballpark range and they were in it.I already decided to buy the car but Robert still took me for over half an hour test drive which i felt he really didn't need to since the sale was in the bag. His attention and customer service and low pressure approach really did make the car buying process stress free. I have recommend all my friends and family to them for their vehicle needs and will be a returning customer.

Marie O

May 28, 2016

Having searched cars on-line, I showed up at the dealership and was introduced to Doug Horst. Lucky me !!!! Doug was knowledgeable, polite, professional and no pressure. He made my car buying experience a pleasure.

19038

May 20, 2016

I have asked them multiple times to stop sending me sales emails, pointing out that I am in Northern New Jersey and cannot conceive of buying a car in Delaware, and still they spam me.

Tom 42

May 4, 2016

I had an excellent experience with Koon's Lexus Dealership of Wilmington.DE. The sales representative Robert Sweet could not have been more professional, respectful and customer focused. He was fully engaged in offering all information and support commentary in helping us achieve our goal of leasing a new RX350. We were struck with his pleasant demeanor and answering all our questions. He went beyond the norm in focusing and insuring we had every available tool to fully understand the vehicle and the supporting cast to insure our complete satisfaction. Very pleased with this experience and recommend him highly to our friendsI highlighted some of the supporting cast that made this a great experienceTom Carson

Lexus4us

May 2, 2016

I scheduled a detail and AC service and was treated very well. They gave me a loaner which enabled me to demonstrate it to my wife and resulted in our purchasing a 2015 RX.The staff at the Previously owned were top shelf and made buying a pleasant experience.I would definitely recommend them to all.

Evelyn123

Apr 28, 2016

Koon's Lexus of Wilmington, DE is always courteous, efficient and friendly! Have never had to wait long for standard oil change and can always get a loaner car if needed. Highly recommend.

dudley cummings

Apr 14, 2016

Promptly scheduled service on short notice. Conducted service review quickly and efficiently.Was advised approx one and one half hours and met that estimate. Very well satisfied.DMCummings

Dutch

Apr 13, 2016

Quick, efficient and excellent customer service on a problem with a Certified vehicle. One phone call and a problem with a recurrent problem with the passenger windshield wiper was resolved.

Lovemycar

Apr 12, 2016

I was very pleased with the whole process of purchasing my 2013 ES350. Service was great from all that were involved with my purchase. Leigh Encarnacion is top rate (knowledgeable, pleasant and was very patient showing me and explaining the many computer related functions of this vehicle.

VIofMCPA

Apr 11, 2016

Just recently purchased a certified pre-owned 2012 RX 350 white w/ Navigation. Very happy with the purchase of this car. It has been a week now. Car drives flawlessly, & smooth as silk. The hour and a half drive from PA was really worth it. Transaction went smoothly, along with the trade-in. It was pleasantly nice dealing with the staffs there. Also, got a chance to look around. All of their used cars look brand new, & prices are lower than other places. Highly recommended to anyone looking for a Lexus.

John Bueck

Mar 31, 2016

I found a car advertised by Koons Lexus online. Discussions with Doug Horst resulted in a thorough and accurate description of the car, and me having every question answered. I flew from North Carolina to get the car and Doug picked us up at the airport. The car was even better than i anticipated, and all the paperwork including that needed for a North Carolina title was ready. The experience could not have been better, nor could the price. If you are looking for a car buying experience that isn't upfront, is pushy, and full of surprises avoid Koons and Doug at all costs. BUT if you want the best car buying experience possible get to Koons and Doug Horst as fast as you can. On a scale of 1 to 10 they are a 12+

joy903

Mar 31, 2016

We have been customers with Lexus of Wilmington for over 15 years. Our latest RX350 is our sixth Lexus SUV. Obviously, we have been well satisfied with our cars and service.

EK

Mar 21, 2016

John Skehan came highly recommended by some friends, and he surpassed my expectations! He not only knew his product, when showing me the differences between the new models, but also compared them to my 2011 Lexus RX, which I was trading. After my test drive of the NX, I was in love! John made it happen, and in 2 days I drove away in my new 2016 NX. Thanks John!

Salt Spring

Mar 10, 2016

My wife and I had the best car buying experience with Lexus of Wilmington. We have been looking for a 2013-2014 Lexus ES350 for a while and been to a few different dealers but never had the comfortable experience when working with the salesman. Doug and his team listened to our needs and ensured we had the best experience from the very beginning when we met him. He is very knowledgeable and very professional. High recommend him to anyone who is looking for a good place to buy.

Serenity

Mar 10, 2016

Doug listened well, suggested options based on our preferences and was equally familiar with new and used car options. We benefitted from his knowledge base, enjoyed working with him and are pleased with the car we purchased.

SatisfiedCustomer2016

Mar 9, 2016

Purchasing my Lexus from Koons Lexus dealer was the best experience I ever had when purchasing a car. I was skeptical that I may not be approve due to my credit not being in the best shape, but they were able to get me a pretty good and fair interest rate. I purchased a used ES350....and their price & milage of the vechile was way lower than any other Lexus dealerships. My car drives so smooth as if I brought it brand new. To top of my purchase, Koons presented me and my husband with some cool gifts. I purchased my prior Lexus from Wilkie Lexus, and that experience does not even compare to Koons Lexus....Koons is definitely my preferred choice when purchasing a car.

Jvc

Feb 17, 2016

I purchased a 2008 Lexus LS 460. Their staff and management team made the process easy and simple I got a great deal on a great car! Thank you to everyone at Koons . My sales person was Justin zeebrook and I would highly recommend him very professional !!

Tom

Feb 2, 2016

Leasing or purchasing a new vehicle can be a bit stressful. My experience with Dough Horst and Drew Greene however proved otherwise. This is my 3rd Lexus, but 1st at this dealership and Doug was super responsive, courteous, patient and very, very thorough. His expertise of the Lexus line of vehicles is superior and he answered all my questions quickly and thoroughly. Drew as well was very courteous and professional in providing me necessary financial information and options which was very helpful to me, all without the usual pressure. Debbie was also so very friendly and patient in reviewing all the features and functionality of the vehicle. My entire experience was wonderful.

lexus fan

Jan 27, 2016

This was my first purchase of a Lexus and also my first hybrid. My Sales Consultant, Doug Horst was extremely helpful in my decision process. Doug is thoroughly knowledgeable of the Lexus brand as well as the hybrid model. In fact, he drives a Lexus Hybrid himself. Being a novice in the hybrid arena, I had a lot of questions for him and he answered them all to my complete satisfaction. Doug was a real pleasure to work with and never once did I feel any pressure to make a decision. I would rank him as the best sales consultant I have ever worked with, and that covers a lot of automobile purchases. I felt like I was working with a friend through the entire transaction. Doug's other team members that I worked with, Drew Greene, Business Manager and Matt Stern of the Technology group, are also very competent people who know their ends of the business very well.I enjoyed the entire process and am now the happy owner of a Lexus ES300h. I highly recommend Doug and his team, for your next automobile purchase.

Hemen123

Jan 19, 2016

Dan Hayes was very much helpful in assisting in purchase of my new is 300 lexus car i am fully satisfiied with Dan Hayes and lexus of wilmington Delaware.

roseraysor

Jan 18, 2016

Tony has made leasing my Lexus a great experience as he has shared his expertise and knowledge about all aspects of my Lexus. He took the care and trouble to explain all of the features to me. I will use your dealership again in the future.

hokie79+

Jan 14, 2016

The RX350 that we purchased was obtained from another dealer the day after the contract was negotiated and the serial number was different from the one that was given to Koons Lexus. Drew Green reprinted the odometer statement and warranties for the tires, restore wax and stone chips. We had a 1:00 PM appointment for installation of door edge guards and Mo Sidik took us in on time installing the guards lowering the bass on the radio and checking out the backup camera. None of the lines appear on the screen when backing up about 10% to 15% of the time. Every time the car was put into reverse the camera worked perfectly. Matt Stern explained some of the electronics that we were having trouble with.

Macie0905

Jan 8, 2016

This is my second RX350 purchase from Koons Lexus. Doug was excellent and made the buying experience fun and painless. I appreciate the honesty and willingness to satisfy the customer - this is why I came back to Koons for a second time. Doug knows the Lexus brand and was a pleasure to deal with - highly recommended. One of the best car buying experiences to date! I will be enjoying my new F-Sport for years to come:)

roadking381

Dec 24, 2015

Our salesman Jordan did a great job explaining the vehicle and helping us in choosing a car that would fit into our family. The staff was great ,very happy with the end result. Great job to the Koon dealership.

jackie0130

Dec 21, 2015

Love my new car and could not be happier with the service at the dealership! Pernell was awesome! My car didn't have headrests in the back seat so he told me he'd order them.. I thought it would take about a week or so.. I was shocked when they were at my doorstep the next morning :) I've been recommending Pernell and Koons Lexus to everyone I know! Drew was also awesome! Got some great add-ons!

DEdriver2015

Dec 15, 2015

I had a totally positive experience with Doug Horst when I purchased my Lexus. I had already visited a number of other car dealerships . Doug was undoubtedly the best Sales Consultant and an excellent representative for Lexus. He was knowledgeable, enthusiastic and helpful. I purchased a car from him on the same day I met him. After the sale he has continued to be available and attentive. If I had to do it all over I would again choose Doug and Lexus of Wilmington..

Tubaman38

Dec 7, 2015

My wife and I took delivery of a new 2015 RX 350 two weeks ago. I have dealt with John Skehan before as I also own an ES300h and we received the same courteous, knowledgeable, and efficient service expected from our previous dealings. We have found it a pleasure to deal with John and the Service team at Lexus of Wilmington, DE.

MIMIFOURTIMES

Dec 4, 2015

This is my second car with Lexus of Wilmington. They are very professional. Kudos to Pernell Pressey our sales agent. He was very professional and courteous. Thank you for your awesome service.

sas1221

Dec 4, 2015

From the time I walked into Koons Lexus of Wilmington to the time I left with my brand new car, I had outstanding service. Everyone was professional, honest, and overall great. I received an awesome deal on my new SUV and felt great about purchasing my car. I highly recommend Koons Lexus of Wilmington.

KABRX450

Dec 1, 2015

Lexus of Wilmington continues to impress me. The Service Dept. and Customer Service Team is top notch and the Sales Team is prompt when returning emails/calls. Ss a return customer I highly recommend this dealership!

Glenn

Nov 22, 2015

I was drawn to Lexus of Wilmington based on a 2013 GS 350 they had for sale. It was priced to sell and I thought the hour drive would be worth the time. My experience with them was the best I have ever had in 40 years of buying cars. Jim Ruggiero was my salesman and he was wonderful to work with. He was friendly, informative and a straight shooter. I road tested the car, closed the deal, completed the paperwork, and received technology training over the course of about 3 hours. Having been in other dealerships all day to make a purchase, this was the fastest I have ever experienced. I highly recommend Jim Ruggiero and Lexus of Wilmington.

hass

Nov 16, 2015

They are great to work with. Worked with John Skehan for each lease. John is easy to work with and listens to your needs. Never had a problem with service.

Jerry

Nov 16, 2015

The entire staff was excellent. Don Reeder was terrific. No sales pressure, and he went out of his way to make the purchase a pleasant experience. Debbie went over every detail of the controls and navigation system. Excellent experience.

DS

Nov 11, 2015

Informed, efficient sales staff, excellent selection, and top facility make choosing a new lease from Lexus of Wilmington a pleasure and a deal one may trust. I traded my 2013 Lexus CTh for a 2015 CTh Sport and could not be happier. Car is marvelously equipped inside and out. Best driver's seat available. The Koons maintenance staff is excellent and prompt. The waiting area is very comfortable, and the service has always been on time. This truly what a top flight dealership should be. Many thanks.

Linda K

Nov 5, 2015

Another great car buying experience. This is my second Lexus and Koons Lexus is the reason why! Dan Hayes and his team are top notch--if you are in need of a vehicle you should stop in and visit Koons--you won't be disappointed!!

Fred1275

Nov 4, 2015

good service, professional and courteous. Work was thorough and completed on a timely basis, but too late to be picked up on the same day. However, the loaner car was great.

Mike M

Oct 31, 2015

My wife and I bought a 2013 Lexus RX 350 from Lexus of Wilmington. Our salesman was Don Reeder who was great to deal with. Very accommodating and knowledgeable. Would highly recommend Don and Lexus of Wilmington to anyone looking for a fine automobile.

GLM

Oct 22, 2015

My visit today was to determine if there was an issue with one of the drive belts because of a noise while the car was idling, which there wasn't! There were other maintenance issues that need to be addressed in future though. As always, the attention given to me and my car is exceptional, for which I am ever grateful.

MS

Oct 18, 2015

I bought a new Lexus G460 and the entire experience and process has been great. From the moment I walked in to the dealership, I was treated well. Staff was friendly, helpful, and respectful. Love the car so far!

quiem

Sep 30, 2015

Great Customer Service! The Customer Service Rep and Service Consultant took care of my concern with the loaner car. He switched the loaner car to a better one that i was comfortable in driving. Highly recommended.

balushahi

Sep 28, 2015

Upfront, honest, willing to go an extra mile for customer and explain every little thing in details about the process and finance. They are Awesome to deal with. They take time and patience to explain the entire process. They are friendly. Best parts, their test drive felt like I was in commercial - awesome feeling - they don't make you ride in a shape of box on the same parking lot but let you drive and feel on the real roads. Another great thing that is unheard of is - they drive up to 2 hours from their dealership to pick up and drop off car for servicing - how cool is that!!!.Buying a car should be an experience and they do everything to make you feel that way. I bout my used Rx before and new NX and both times, the experience was and is surprisingly very pleasant.

123lexus

Sep 25, 2015

This is my fist experience to purchase Lexus from KoonsLexus I never had service like this dealership before Best dealership to purchase your next car very friendly staff Tony And John are great help full guys Thanks

Li Wei

Sep 19, 2015

Additional problems always arose after recommended service was done. I had tried to call the service department multiple times beforehand to ask what was wrong with my car and no one answered. Once I decided to just bring my car in, the people there were very rude. I would not recommend this dealership.

Flanneur

Sep 16, 2015

Recently bought a car from John Skehan and thoroughly enjoyed the process. Couldn't have improved on any aspect of the transaction and we are thoroughly satisfied with the car. A visit to Lexus of Wilmington is incomplete with requesting John's assistance for your purchase. John, thanks kindly for a five star experience. And Leigh, thanks for suggesting John and, as always, for making the purchase of a car at Lexus of Wilmington an extra special car buying experience.

keithrl69

Sep 10, 2015

I have been a Lexus customer for years (over 20 vehicles) and was looking for specifically equipped car that was only available out of state. Sales manager, Robert Nestor and Sales Consultant, Doug Horst made the entire process seamless. We quickly came to an agreement on price and they easily arranged shipping of the vehicle to my state of residence. These guys are really about customer satisfaction. I purchased a special vehicle and the following treatment was more than in line with the purchase. They arranged for service advisor, Riter Ennis to travel out of state to spend the day going over all of the features of the car. I cannot say enough good things about these gentlemen other than I hope to be able to purchase additional vehicles from them in the future!

Antiem

Sep 8, 2015

Efficient, effective, pleasant service. Why is it necessary to expend 25 words when 4 are equally expressive. The problem with communication is the use of more words than necessary.

TKs grandpa

Sep 8, 2015

We went to Lexus of Wilmington wishing we could get a hybrid but resigned to bying a new conventional drive ES350, because of the additional cost of a hybrid. We looked at a new ES350, and mentioned our interest in a hybrid to Doug Horst. He opened the listings of preowned dealer certified cars. We found a 2014 ES300h with only 16000 miles on the odometer. That caught our interest and when we learned the no-haggle price we were sold. We saved thousands compared to the price of a new conventional car and got the hybrid we wanted. We had intended to shop around, but the no-haggle pricing and dealer certification program made it easy to buy without feeling we had to shop to get the best deal. Doug was a no-pressure guy. He made the buying experience a pleasure.

Dspinazzola

Sep 3, 2015

My experience at Lexus of Wilmington was perfect! Don Reeder was so helpful and made my day easy and fun! Love Love Love my car! He was so supportive after I left the showroom too!

JedLaffs

Aug 28, 2015

After several test rides in other SUVs, it was my ride in a 2015 RX350 with Doug Horst that convinced me to get one. Unlike short "around-the-block" rides at other dealerships, Doug insisted on taking me through the winding roads in the Valley and around the reservoir to let me get a real appreciation for the vehicle, pointing out its many features along the way. The car practically sold itself. Doug, Drew and team made the rest of the process easy. You can learn a lot about different cars, features and programs on the Internet, but nothing beats a test drive. And a salesman who isn't in a hurry to get to the next deal.

jdillon

Aug 27, 2015

We just purchased a Lexus certified pre-owned ES 350. The process was virtually pain-free which is hard to find when purchasing a vehicle! Due to the staff's expertise, knowledge, and attentiveness to customer service, and of course the quality of the vehicle we purchased, we would definitely recommend Koons Lexus of Delaware to anyone in search of a Lexus!

Nikki

Aug 26, 2015

I waited on my 25,000 factory recommended service with the plan to spend at least 2 hours at the dealership but Mo, my service specialist got me in and out in about minutes with my car thoroughly washed also. Each time he passes by as I was waiting in the waiting room, he updated me, saying "we will get you out of here in ...minutes. He kept every word. I should not forget that he gave me a discount better than the coupon I had at hand.

Camille311

Aug 19, 2015

We were impressed by the customer service the first time we walked in and was introduced to Pernell. We weren't ready to buy at the time, but the kindness he showed as he informed us about the different models and his patience as he answered my numerous questions, made us decide that when we purchased our Lexus we would purchase it from him. He even sent me pictures of the RX 350 to place on my vision board. The actual purchase process of the vehicle was tremendous. Everyone was very nice and friendly as we went through each step of the process. From Purnell in Sales, Brian in Finance to Debbie in Technology everyone made us feel special...which confirmed that we made the right choice, By the time we were done we felt like royalty and we were ecstatic about our new purchase. I have never before experienced such a professional level of service as I did with Lexus of Wilmington. To top it off, we were invited to attend an owner's event sponsored by Jason, the Service Director, that was awesome. We ate, won prizes, received gifts, learned more about our vehicle from Matt and Debbie, as well as the services provided by the dealership. Our experience thus far has been great and we look forward to a long relationship with Lexus of Wilmington. We will definitely refer them to our family and friends so that they can enjoy this experience when they make their next purchase!Camille

Greek

Aug 19, 2015

My wife and I purchased our 3rd Lexus from Doug. Our experience was enjoyable. Did not feel any pressure. I was able to trade in my old Rx350 and upgrade to new 2015 Rx 350. The whole transaction went smoothly. Hardest part was getting my wife to pick a color. Would definitely buy my next Lexus from Koons of Wilmington.

donnab22

Aug 11, 2015

We had a great experience shopping for and buying our new Lexus RX350 at Lexus of Wilmington. Don Reeder did everything he possibly could to find the exact vehicle I wanted and took a lot of time showing me all the features in the vehicle and answering all of my questions. Even though they were getting ready to lock the doors as it was after hours, everyone stayed around to make sure that our purchase went smoothly. Picking up the vehicle the next day was a joy. Our technical specialist, Debbie, was extremely knowledgeable and made sure that I knew how everything worked. They far exceeded my expectations.

diane310

Aug 8, 2015

From the moment you walk in to the dealership to the test drive to the whole leasing experience it was exceptional service. John Skehan was so knowledgeable and Friendly and just made my buying experience a pleasure. He made you feel right at home and was very professional. This dealership is like no other. They drove to my house, picked up car from driveway and did what needed to be done. Matthew Stern the man behind the navigation of the car and delivery explained in detail and was very knowledgeable also. I would definitely recommend John and Koons Lexus for your car buying experience. It is all about the customer and the satisfaction. Thank you John and Lexus of Wilmington.

trh

Aug 5, 2015

We had a great experience with leasing our new ES 350. Doug Horst had three different cars waiting for us to look at that match the specifications we were looking for. Trade in value was close to what I was expecting and researched. Delivery of the vehicle was above and beyond expectations. Phone, accessories and apps setup while we sitting in the car at the dealership. A+ for the entire experience.

KSM

Aug 4, 2015

We walked in unannounced and unschedule at Lexus of Wilmington, interested in a pre-owned BMW 5 series. Alex Cordero immediatly and enthusiastically took us under his wing and provided us with exceptional service and made the entire experience issue-free and quite enjoyable. Alex answered all of our questions regarding this vehicle and any time he was unable to answer a question on the spot, he was always able to get an answer for us very quickly. Truly enjoyed the entire process at Lexus of Wilmington with Alex, from the initial impression we got from the shop and staff, to the final closing and paper work. Needless to say we are now happy and satisfied owners of a beautiful and well prepared slightly used BMW 5 series. Thank you Alex. Our experience with you (Alex) will no doubt facilitate a return to your dealership without hesitation for future vehicle considerations.

Happy Lexus camper

Jul 27, 2015

Bruce Knapik, as usual, took very special care to solve my problem with Michelin tires which were producing strange sounds while driving. He went to bat for me with the tire manufacturer and he was able to obtain 4 new tires for the car. First class service, done promptly and courteously. Well done!!

car-o-line

Jul 26, 2015

I have a nine year old SUV. When it went in for service I was doing two repairs that were scheduled. Mo asked me if everything else was fine and I replied that I thought so but mentioned some things that I had observed as I was driving it in for the service. He wrote them down and I left. Very quickly I was notified that there were a couple of other items that needed to be addressed. To shorten a very long story Lexus was extremely helpful in helping me resolve some pretty complicated repairs. Lexus of Wilmington and Mo went above and beyond what I would have expected from any dealership. I now have my SUV back and it is just humming like new. THANKS.

MegB

Jul 21, 2015

When I first arrived at Lexus of Wilmington I was greeted by Doug Horst. The fact that I was approached by Doug within the first few minutes of my arrival spoke volumes to me. I'm a 29 year old woman who was on the way to the gym that evening so I was not dressed as appropriately as I had liked. That did not matter to Doug. Not too many people would have taken the time to answer all my question. Doug treated me with the utmost respect. He showed me the many features of the IS 250. Doug also assured me that I didn't have to settle for something in his dealership's inventory and that in the event the car of my dreams was not available, he would be able to find it for me (fortunately my new purchase was available that day). It is due to Doug's professionalism that I will forever be a customer of Lexus of Wilmington and will highly recommend them.

KAYB2015

Jul 20, 2015

My husband and I purchased a Lexus RX350 in June 2013 from Lexus of Wilmington. While we were buying the car, we experienced excellent service. We were told that the dealership offered loaner cars whenever the car was brought in for oil change or service - and would pick up/drop off the car from our home. We were also told that if we broke down anywhere, to give them a call and they would meet us with a loaner car. The excellent service that we experienced that day, along with the promise of top-notch service in the future, had great influence on us buying the car from this dealership. We recommended them to all friends/family.Fast forward to our routine oil changes. We called Lexus of Wilmington to schedule our first oil change and request a loaner car/pick up and drop off. We were met with great hesitation, as if we were bothering them with our request. We were finally able to schedule. Each oil change after the first one became worse in the service area. Today, we had the car brought in for our 60,000 mile oil change. We were repeatedly pressured to purchase the 60,000 mile service package for $1,100, even once they had our car. When we declined, we were told, "fyi, we don't offer loaner cars for an oil change, so know that for the future", almost as if we were wrong for accepting the loaner car/were made to feel guilty. This completely contradicts what we were told when buying the car.I can no longer recommend this dealership to my family and friends. We plan to buy a second Lexus in the next year, but will purchase from another dealership. If you buy from Lexus of Wilmington, be sure to get everything that they promise you in writing, before buying the car.After posting this review on Facebook, the dealership did call us to leave a voicemail. I felt no need to respond to the voicemail, as it was pretty clear that the "customer is wrong". In the voicemail, we were told that "(they) were sorry if a sales associate told us differently, but that (they) have worked at this dealership for several years and the loaner for oil/service was never your policy." I know what we were told at time of sale, we both heard the same thing, and in fact, we chose this dealership over another due to the policy. Also, I just spoke with a coworker who also is having this issue with this dealership. They were told all about the loaner car program and how a loaner would be dropped off to them for oil changes/maintenance/if they were to break down. They went to utilize the program, and were turned down. Buyer beware and get everything promised at time of sale in writing!!

elorm

Jul 18, 2015

I was referred here by a good friend who had a great experience buying a car here. To say the least, this place was phenomenal. What makes this dealership so great to me is the outstanding down-to-earth customer service I received when browsing. My dealer (Alex Cordero) was very honest and always kept my satisfaction his top priority. He made the buying process such an elegant experience, I would absolutely recommend to anyone looking to get a great deal, at a reasonable price, along with outstanding service.

bmmc

Jul 14, 2015

My experience with this dealership is exceptional mostly because of service advisor Rob Payson who is very easy to deal with and is always willing to work with you. It is because of him I take my Rx350 to Lexus of Wilm. for all my service needs. He should be highly commended.I also want to give kudos to Janice the cashier who always is very friendly and to Doug Horst, sales rep who always has time to answer any questions regarding new vehicles when I am just in for routine service. When the time is right I certainly will purchase another new vehicle from him.Cannot forget Leigh Encarnacion, with customer service, always very pleasant and friendly.These people are some of the employees that make Lexus of Wilmington a pleasure to deal with

UTURN

Jul 3, 2015

Entered the service department with what I felt was a major problem. Jason analyzed it from the the technical and cost aspects. Leigh (customer service manager) and Debbie (technology expert) joined Jason to resolve my problem that satisfies both Koon's and me.Thanks to Leigh, Debbie, and Jason I am a very satisfied customer.

debscar

Jun 30, 2015

The entire team at Koon's Lexus was first class and our purchase experience was pleasant and without any unnecessary drama. We changed our minds a number of times on delivery date and time and the folks at Koon's responded, never dropping the ball. This is our fourth consecutive car bought from the Lexus of Wilmington dealership.

shortstuff

Jun 27, 2015

I don't usually take my vehicles to the dealer for service, as I have a long time trusted mechanic. But, I had a warranty covered repair needed found by my own mechanic. He convinced me this dealership was well respected. I was doubtful, but they proved me wrong. Every person I dealt with, from answering the phone, receptionist, service advisor and lot attendants were pleasant and knowledgable.I didn't have to wait all day wondering if my car would be completed. They called and emailed immediately. I don't look forward to unanticipated service calls, but I would certainly not hesitate to trust this dealership.

CCW2015

Jun 15, 2015

Over the years, the service staff at Lexus of Wilmington have been courteous, caring, professional, and prompt in addressing my concerns and providing exceptional service. I would especially like to thank Rob Payson, Assistant Service Manager for making me a priority and keeping me safe.Thank you.Claudia Wright

toulapad

Jun 15, 2015

Although the caring and personal assistance and service provided by everyone with whom we came in contact since purchasing the automobile, it is imperative that we state unequivocally the outstanding personal service that Mr. Sidik offered to our needs. he was so directly consulting with us about the status of the automobile that, prior to picking it up, we wanted his own deriving test so that we would feel comfortable of receiving it in the shape we expected. As an educator (retired) I must express the feeling that someday when a position becomes available, Mr. Sidik perhaps should be considered for training duties of newcomers and for renewals of all employees in his field.

Rob M.

Jun 8, 2015

Koons Lexus has been an excellent dealership for me for years. The sales department is fantastic and responsive. Pernell J Pressey was the latest salesman I used and he was great! I have bought 5 Lexus from this dealer and every experience has been awesome. The service department is also excellent. They truly care about you and your vehicle. I recommend them highly.

Johntent

Jun 4, 2015

Bruce did a great job of following up on our extended warranty. Repairs and service were done in a timely manner! Thanks Bruce! John Tentromono

CarShopper21234

Jun 3, 2015

About a month ago, I called in the morning to make an appointment to buy a used Honda minivan. I was going to be coming from over an hour away, so I asked the salesman to verify that there were no problems with the vehicle. He promised I'd be very pleased. I came in to discover that they hadn't honored my appointment, and the car had just sold. I was offered nothing for my troubles, so I took a moment to gain my composure and asked to talk to my salesman again, who identified himself as the used sales manager. I calmly told him that I was disappointed that I took time off work, was allowed to drive over an hour, paying nearly $20 in tolls alone for the trip, to simply be told the car was sold. Instead of showing any remorse, this manager got heated with me. I calmly explained that I was the one who had been treated wrong, and that I was surprised that he was the one who was the one getting heated. He offered up some reasons for their decision that hold no water when you consider that he was a manager, I'd made an appointment, and wasn't even given a call. Finally, this manager took a minute to think things over. He must have felt foolish for getting heated with me after the treatment I received, so he said he was going to cut me a check for $75. The only catch was that he was going to "mail" me the check. Yeah, you guessed it. The check never arrived. I don't know if anyone even reads these reviews, but I'm a good person who was completely treated with disrespect and dishonesty. Trust me. I'm not writing this review out of anger. I'm simply letting anyone out there know that if management operates like this, Koons Lexus of Wilmington is the last place you should consider buying a car.I absolutely don't need to hear a follow up response from the dealer. Every word I wrote is true.

sfrasier

May 26, 2015

Initially I was pleased with my experience at Koons Lexus, but the measure of customer service cannot be determined by how well you are treated when youre spending money, rather it should be measured on how well they respond when a problem arises, and in this area they are lacking. I purchased a vehicle from them 3 weeks ago, within 3 days of the purchase I notified Tony of an issue with the aux port and I hadnt heard back, I then called again with a different issue which turned out to be my error and Ollie did a great job assisting me with it. I then mentioned to him the issue with the aux port since I hadnt heard back and he informed me to make an appointment with the service department. I made the appointment only to be told that yes there is an issue with the aux port but that its not covered by the warranty. Tony called me later on that afternoon and the only explanation he could offer me was that the radio itself does work and that they dont check plugs he then tries to tell me of a place that I could take it to have it fixed. This made me really upset because I did not think it was reasonable for him to suggest that I spend more money fixing an issue with the car that he just sold me. Fast forward to this past week I receive a call on a Monday morning from Leigh the manager informing me that she wanted to help me out with the issue of the aux port; she left me a message informing me that it was her day off and she was calling from her personal number and asked that I give her a call backimpressive right? Wrong! I returned her call and left her numerous messages only to never hear back from her. She never even had the decency to return a call and tell me she could no longer help me if that was the case. So Im left to assume that there is nothing that she can do. So while my buying experience was okay this whole issue has left me feeling as though once the ink is dried and the check is cleared they could care less, while the issue may not seem big, imagine you pay 20,000 dollars for a vehicle and with every bump and turn the radio turns off. Its annoying, and to think that you now need to spend more money to have it fixed because per them they dont check plugs. I dont believe that I was asking too much, so I could never recommend them to anyone knowing that if they had an issue it may not be taken care of because once its sold and your check has cleared you are no longer their concern.

batcadre

May 19, 2015

My Lexus was serviced today for its first oil change and regular maintenance. All went well and I was very pleased. Mo was very helpful. Thanks.

Melodie

May 11, 2015

I recently purchased a barely used 2014 IS250. Lexus of Wilmington was very easy to deal with. I worked with Pernell Pressey. What a pleasure!!! The whole transaction was very smooth and a quick process. I hope to work with Pernell when I purchase my next car. I highly recommend him.

matt02

Apr 22, 2015

From the time I first expressed interest in pursuing my first Lexus, until the time of agreement, exceptional customer service was provided to me by both Doug and Robert.Doug was very reasonable and helpful, even providing assistance on his day off to help secure our deal. Thus far my first experience with Lexus has been excellent, and I look forward to the extended relationship

nbloom

Apr 17, 2015

Mo did a fantastic job helping me with my service! He knows everything there is to know about Lexus and really helped me! Thanks a lot Mo!!

Lou

Apr 1, 2015

My interactions with the Lexus salespersons were exceptionally good. I had some questions about the RX350 I was purchasing which required that my intended vehicle be serviced outside of the typical procedures when purchasing a vehicle. Not only were the salespersons (Doug and Pernell) consistently attentive, receptive, and responsive, but also the Sales Manager (Oliver) personally looked after my vehicle as if it belonged to him! Sidebar: Olliver, the Sales Manager, is one of the most competent, yet unassuming gentlemen I have ever encountered when purchasing a vehicle. My experience with all of the personnel at Lexus of Wilmington...including the Business Mgr (Brooks)..is such that I'd return to them in a heartbeat for another car, and will recommend to all of my colleagues that they deal with this dealership when buying a vehicle.

Cristy

Mar 31, 2015

My 2012 RX 350 lease was ending. Since my 2004 Lexus, now used by my daughter, has never had a problem, I decided to purchase the 2012 Lexus when it went off lease. I was met in the lobby by Leigh and she talked with me until Drew was available. I had told Drew on the phone that time was a premium because of my job. He not only got me a stellar financing APR but completed the purchase process in 15 minutes. Better yet, the team did not try to upsell me on another lease or a new Lexus purchase. Because of this great service, in the words of Arnold Schwarzenegger-- "I'll be back."

Thanks

Mar 31, 2015

This was the best car buying experience. I had the pleasure of purchasing my first Lexus on 3/28/15. Pernell Pressey was my sales rep and he was great. He didn't pressure me he was extremely honest and made me feel comfortable. The whole Wilmington team were all very nice and accommodating with my 4 yr old who was with me.

Dale

Mar 11, 2015

I had the pleasure of working with Doug Horst. He was, by far, the least pressure oriented car salesman I have ever worked with. I have purchased at least 5 new cars and by far this was the best experience to date. I would highly recommend Doug. Sincerely, Dale Walley

alexisclouse

Mar 9, 2015

I really can't say enough about our recent experience at Lexus of Wilmington. I recently totaled my first Lexus, (RIP) so looking for another was kind of bitter-sweet. Pernell and the rest of the team went above and beyond any and all our expectations. We were traveling from out of state, so he took the time to take a detailed video of the car to email to me prior to going down. Everyone was so accommodating and friendly when we got there. We took the car out for a spin, and they even cleaned it up again before we settled the purchase. It was immaculate to begin with, so I was pleasantly surprised they would take the time to be that meticulous. Pernell made sure we were all set to go with everything, and wasn't at all pushy or anything like you might expect from a salesperson. Their entire inventory is very impressive; only the best cars in excellent condition. You can't beat their prices either. Hands down best car buying experience my husband and I have ever had. I know we'll be going back for our next purchase, even though we live almost 4 hours away! It's worth the drive.

catdogman

Mar 6, 2015

You feel very comfortable when you walk thru the front door of this dealership. Doug Horst approached me and asked how he could be of service to me. I immediately liked how he took a personal approach to my reason for searching for a new or different Lexus than the one I was driving. I never felt any sales pressure, just his professional way of answering my questions about the new 2015 Lexus models and the pre-owned cars available. I purchased a 2014 RX 350 from this dealership with Doug's guidance and excellent follow up through the whole process.I highly recommend Koons Lexus of Wilmington and especially Doug Horst for his excellent sales service.Joe Van Trump

billbarkerjr

Mar 4, 2015

I had the pleasure of working with Pernell Pressey and Brooke Radzik on my car purchase today. They both were fantastic to work with! I would highly recommend this dealership. Everyone was polite, courteous, and accommodating. It is also great how they have the pre-owned vehicles in from the elements.

Mrs. Bonvetti

Feb 19, 2015

This is my second Lexus and my choice for a salesperson both times has been Doug Horst. If you aren't HAPPY with Doug of Lexus of Wilmington, you won't be Happy any where! It doesn't stop with Doug. It's the whole staff at Lexus of Wilmington that goes over an above all expectations. From the top of the staff to the bottom, They are #1 and Doug even laughs at my jokes...just kidding about that. It's a Great vehicle and a Great Staff. Need I say more?

MR

Feb 17, 2015

They lied to us! This is a very untrustful dealer. Instead of truthfully saying that they sold the car we test drove and based our negoations on; they said the car had a chip in it. They claimed they didn't want to give us a car with a chip. However, when we asked to inspect the chip, they said it would be difficult to get the car back because it was already at the Port of Wilmington - which was another lie. When we called them on this fact, the Sales Manager blamed the young salesman for this major screw up. I would DEFINITELY not buy a car from this dealership. This situation makes you wonder what else they are up to.

dg

Jan 29, 2015

I had my car in for a basic service. I was impressed by the courtesy, professional demeanor and overall competence of every employee. Service director Jason deserves credit and a special thanks to rob payson, Brittany and Janice.

Kimberly3115

Jan 29, 2015

I just purchased a Lexus from Lexus of Wilmington and am extremely happy. I had found the best price Lexus online and contacted Doug from Lexus who assisted me with trading in a leased car and purchasing my new car. I drove from NJ to Wilmington mainly because of the pricing AND because I felt that Doug really went the extra mile to assist me with trading in a leased car that had payments remaining. Overall the staff was amazing. Doug and Brian were very professional, patient and kind, along with the other staff members. I will definitely refer Lexus of Wilmington and return for another Lexus

MrsKemp

Jan 29, 2015

This dealership provides premium customer service. They are fast and friendly. They exceed the expectation in making you feel like a valued customer. The Best!

amanda.long

Jan 27, 2015

Ive updated my review to 5 stars because all of my issued have been addressed by management at Koons Lexus. In my opinion the best way to rate a business isnt how they react when things go great, its how they react when things dont go like they should. I can say with 100% certainty that this dealership is a respectable business that values their customers and their reputation. We will be purchasing our next vehicle from them.So, lets start at the beginning. I purchased a Jeep from their used sales department in November of 2014. The car is beautiful and were extremely happy with it. We were able to purchase an extended warranty that will cover the Jeep until there are over 100,000 miles on it.I filled out the paperwork and left with the Jeep. We got a phone call to come back down because there was a problem with the paperwork. There was an issue with the cost of the extended warranty and the dealership took ownership of the error an honored the original price I was quoted and I was able to finance the warranty interest free. In the end I actually ended up with a lower monthly payment then I was originally quoted. About a week later I got a FedEx in the mail because the dates were wrong on the paperwork, so a few more signatures and we were all set. I did review all the paperwork and they werent playing a bait & switch. They were just simple, clerical errors that can happen to anyone. It really wasnt a big deal, and the inconvenience was minimal. (And, I actually got to skip a payment in December since the paperwork wasnt right so that helped with Christmas!)Since I live in PA and purchased the car in DE I had to get it inspected in PA, and Koons Lexus was going to reimburse me for the cost of inspection and all repairs. I was told this verbally and given it in writing. I was told to take the Jeep to my normal mechanic and forward them the bill. The mechanic advised me that in order to pass inspection the Jeep would need new brakes, rotors resurfaced and a new power steering line. I called the dealership and was told they needed to pull my paperwork and would call me back. The manager (Chris) said to go ahead with the work. After the work was done, he had an issue with the brakes being replaced.After some back and forth, I got in contact with Leigh who put me in contact with Jason. Jason asked me to bring the parts down to him. I did that, and was extremely happy with the result of our conversation. As it turns out, the mechanic took advantage of me, and Jason explained everything clearly. They would have passed inspection, and the brakes should not have been replaced. Jason contacted the mechanic on my behalf, but was having a problem getting in contact with anyone who would assist him.Since I called to check with the dealership prior to authorizing the work, they did agree to cover the cost of the repairs and take up the issue with the mechanic. So, even though the work shouldnt have been done the staff at Koons Lexus took care of me and I honestly feel they have their customers best interest at heart. At the end of the day what more can you ask of a business? They hold their employees accountable for their errors, they take great care of their customers, they value lasting relationships and they take great pride in being a highly rated car dealership.

ROCKY

Jan 27, 2015

Terry and Doug were excellent in handling the purchase of my 2015 RC350 S Sport...There friendliness was very welcoming and made this purchase quite comfortable...My wife and I were pleased with their expertise in making us less nervous in this major purchase...I would highly recommend dealing with Koons dealership in the ongoing future and would highly recommend others doing the same...Thanks so very in making this a memorable experience for both my wife and I...PEACE!!!

Diesel

Jan 26, 2015

I had 3 great leasing experiences at Lexus of Wilmington. Each Car more advanced then the one before. The sales people all 3 times knew their product well and made sure I understood how to use all the features 100%. I wont buy a Lexus anywhere else.

VeronicaS

Jan 25, 2015

I appreciate all the help from all of the "Koons Lexus" personnel. On my side, it was a "walk-in search for a car" :) I have been interested in RC F model for quite a while, and came to Koons to see the real vehicle to make sure I am gonna like it as much as I liked it on the picture. I really appreciate my sales person, Anthony DiIenno's help in handling my search requests. He was very professional and courteous, and made everything go very smooth and pretty fast. I don't think I have ever shopped for a car this quick :) It took about 5 days from the day I first talked to Anthony to the day when I drove away with my new car. He is a very knowledgeable sales person, very polite, attentive, and it was my pleasure to deal with him. Everyone of the personnel I have been introduced to was awesome, attentive, and really helpful. Special thanks to Andrew Greene for making sure all the financial aspects of this deal were satisfying and in order, and thanks to Kelly Angelos and Leigh Encarnacion for taking an extra step to make my buying experience even more special and enjoyable!Thanks Koons Lexus of Wilmington for helping me become an owner of a gorgeous brand new 2015 RC F!

gllong

Jan 24, 2015

Doug was exceptional to work with. We began our relationship via an online chat. Doug was responsive and respectful from the start. He emailed me the information I requested on the vehicle I was interested in. When we arrived at Lexus of Wilmington he greeted us with a smile and a genuine warmth. He reviewed the ES 350 with us answering all of our questions. On the test drive he was easy going, highlighting the cars features. The drive was both informative and provided a nice sense of the vehicles performance. Throughout the entire process Doug's easy going nature and sense of humor showed through. Zero pressure working with Doug and he managed the entire process. Pricing on both the car we purchased and our trade were very fair. No need to attempt to haggle as the numbers were fair from the start. If you are looking for a Lexus and want a hassle free buying experience, go to Lexus of Wilmington. The management team runs this dealership like no other I have ever visited. Every employee, truly ever employee said hello during our visit!

HLSwift

Jan 23, 2015

Honestly, going to a dealership is never at the top of my list of pleasant experiences; however, that is not the case with Koons Lexus of Wilmington. The salesman I dealt with previously was ill and I was greeted by the sales manager Chuck and quickly assisted by John Skehan. To say he was non pressuring, accommodating and just all around friendly is an understatement. Actually, I was hesitant to keep my appointment since Jim Fortgang was out that day; but, there was no lack of excellence with John. So personable and genuinely kind has my sister considering purchasing from Koons. Marvelous car, super assistance, hassle free!!! Who could ask for more when purchasing or leasing a vehicle.Highly recommend!!!!

mbraden7

Jan 23, 2015

I've had TWO wonderful leasing experiences here at Lexus of Wilmington. Both times, John Skehan went out of his way to ensure I had the BEST customer experience. This most recent time - earlier this week - John knew I couldn't get in the for a test drive, so he brought the car to me. Who does that? I felt like Taylor Swift or something.... Then, when I got in there to do the final paperwork and pick up the car, it was as smooth as could be...no surprises at all. Before I drove off with my car though, Matt, the technologist, spent a good amount of time with me so that I knew exactly how to use all the bells and whistles my new NX200t has to offer. Check them out. You cannot go wrong! Oh, and by the way, we have all of our service done here as well. They always treat us as if we are their one and only customer.

Aziz

Jan 19, 2015

Pernell and his team were awesome. I have dealt with many dealerships in my life not only as a customer but also i know their kitchen from inside... I should say they are the most transparent and straightforward dealership. Pernell was very knowledgeable and courteous to give all the options without pushing or trying to manipulate. Most of all he made impression of salesperson working on customer side trying to give a customer as best deal as possible and let to know about all the running specials and advantage that could be used rather than working on just to make more money for himself and the dealership. It gave me peace of mind that i had been taken care of. Hard to find client adviser/managers like him. Made a deal for the RX 350 F-sport and extremely happy. Will visit them again for next purchase and refer friends and family.

jauridauri

Jan 5, 2015

Worked with Doug Horst over e-mail to lease a 2015 CT200h. He was very responsive and the first offer he gave me was very reasonable. A very pleasant car buying experience and would recommend this dealership to anyone. I will be purchasing from Doug again for my future car needs.

drexelhill

Dec 24, 2014

Leasing 2015 Lexus RX 350 was a very pleasant hassle free experience.Thanks to the Robert Nestor for all the help and support. God Bless

gshoy

Dec 16, 2014

I would like to share my very recent (December 12, 2014) experience buying new care (Lexus IS350) from Lexus of Wilmington.From the first time since I contacted them thru their website and all the way thru delivery process I would say it was easy and plesant experience for me.Their internet manager Chris Pyle gave me great price and stood behind his numbers to the penny. Car delivery and paper work has been handled by Doug Horst.Dealing with Doug has been best car buying experience to me ever. He was professional, polite, very pro-active, and treated me like a royalty.All people I met in Koons Lexus has been very nice, professional and attentive to my needs. I really felt great during my time buying new car at Lexus of Wilmington.If you want to get great deal(s) and buying experience dont hesitate to contact Doug and Chris at Koons Lexus of Wilmington. Strongly recommended.

tina489

Nov 28, 2014

My husband and I had an excellent experience at this dealership, The service dept. (Moe) is an outstanding guy , Very informative and knowledgeable... Best experience I have ever had at a dealership ..I would recommend this dealership to everybody...Will definitely be coming back...All the sales people and service , even the janitor (Alex) very nice ...Thank you for the wonderful experience we had there ....Give everybody a 10 on scale !!!!David and Tina MacEmcy

jrozich

Nov 26, 2014

Our experience was outstanding- Dan and Chris were super friendly and put us at ease. We did not get the pressure sales pitch you get from most dealerships. Thanks for making the experience a nice one.John and Jamie

Renodagostino

Nov 9, 2014

My experience at Koons Lexus was fantastic. Our salesman, Douglas Horst, was knowledgeable and patient. We spoke several times over the phone and he was so helpful. While at the dealership everyone was friendly. Douglas was a pleasure to work with. We would highly recommend him and Koons Lexus to anyone looking to purchase a new or used Lexus

Patkins

Nov 5, 2014

My husband Jerry and I had a most memorable test drive in a IS 350 and an GS 350 and fell in love and Doug located exactly the color and interior with all we could possibly want in our dream car. Ray was unbelievably helpful in negotiating a price we could work Ito our budget. Drew was very thourough. In explaining warrantee and extras of our choice if we so chose. Kelly was unbelievably professional,patient ,so genuine a beautiful lady inside and out Thankyou for taking the time to not only show us how the electronics in the cat works but it's obvious you love what you do, thanks to you all we found our dream car we'll cherish that moment forever,

leestevene

Oct 21, 2014

leesteveneatyahoo.comMy wife and I had a great buying experience with Doug Horst. We found Doug to be friendly, knowledgeable, and patient. Doug's demeanor from start to finish represented the quality that we've come to expect in the Lexus of Wilmington Dealership. If there's anyone out their looking to buy a Lexus - hassle free, then Doug's your guy.

Julieee

Sep 20, 2014

I had a great experience buying my Rx350. Doug Horst was a fabulous salesman. He was very professional and knowledgable about the car. He was very friendly and was not pushy at all. The renovated building is beautiful. I highly recommend Doug and this dealership if you are looking for a Lexus. I had a wonderful experience throughout the entire purchasing process.

bjohnny

Aug 16, 2014

Professional, patient, knowledgeable , and detailed in a no hassle environment . This makes for a very relaxed atmosphere for my spouse and myself. We knew what we wanted as soon as we walked in, there she was waitng on us sitting in the show room our soon to be new (baby)Lexus . We were provided with beverages an introduced to Dan Hayes. He listened, related an suggested when needed. He treated us with utmost respect an professionalism , he's a man of few words it seem an very rearly deviates from the book. He went above an beyond his call of duty even where there were glitches. Oh yes! he do possesses a sence of humor. We appreciate his services from start to our final drive out of the dealership. Thanks so very much Dan may you always continue to be the best. Lastly our teacher Kelly she is so wonderful at what she does , patient , funny and very aware of the it and now . Thanks so much for your tips and training it was a great experience. Kelly if we do encounter any problems we promised not to call after 2am:). All and all every one was just great from the receptionist to the service gents. Thumbs up to all of you at Koons of Wilmington . We look forward to the after service !

JenD76

Aug 16, 2014

Lexus of Wilmington is a classy car dealership. Their website is up to date and user friendly. The staff was knowledgeable and honest when I called about the Lexus RX 330 I was interested in. When I went to test drive the Lexus, Bob Barrett was my salesperson. He was very professional, patient, and hospitable when we arrived. After test driving the car, he listened to any concerns I had and was able to solve them. When I made the decision to purchase the car, the process was efficient and quick. Bob was very up front with us as he walked us through the whole transaction. We were glad to have worked with him. I would also like to acknowledge other employees from the dealership that helped get the deal done: Kevin Glenn, Chuck Rayson, and Drew Greene. I would definitely recommend buying a car from Lexus of Wilmington! If you want to deal with an honest, professional, and knowledgeable dealership, you should look no further than Lexus of Wilmington!

djm371

Aug 7, 2014

Buying an ES 350 from Jim was the best car buying experience I've ever had. I went to look at some new models, told him my concerns and what I wanted in a car, and he listened and helped me find a car that I absolutely love. The process was a breeze. He answered all my questions, gave me a good deal, and made me excited about my new car. The rest of the staff at Koons was also amazing. Everyone here is friendly, smart, and professional. Great job!!!

pupcm84

Aug 6, 2014

I just purchased a certified used 2012 Kia Optima LX from Lexus of Wilmington and I could not be more happy with the service I received. Bob Barrett was my salesperson and he was extremely knowledgeable about the car I was purchasing and about the process of purchasing a car. I also worked with Chuck Rayson and he too was very helpful on getting me a good deal on my trade in and working the numbers so that both parties were satisfied. I highly recommend Koons Lexus of Wilmington!

71914doncom

Aug 2, 2014

Just purchased a used Lexus from Koon's. Dan Hayes is a straight-forward,[ not your typical used car bulls----er], professional, pleasant sales person. He makes buying a car from Koon's easy..Kelly was also professional, and meticulous when explaining all features of the car. Oh ! did I mention, also charming and attractive. Review update after first service/work.

2013 lexus rx 350

Jul 28, 2014

We went to Lexus of Wilmington this month to purchase a Certified RX 350. Kevin Glenn was our salesperson and he was great. He was knowledgeable concerning the vehicle, patient and offered an Excellent sales price! The buying experience was pleasant. Ask for Kevin Glenn whenever you go to the dealership. You will not be disappointed. Thanks Kevin!! We LOVE our vehicle.

russb25

Jul 26, 2014

Awesome buying experience! When my wife and I entered the reception area, we were immediately greeted by the receptionist and received service shortly after. Doug Horst, our sales rep did a fantastic job on educating us on the superb quality and benefits of purchasing a Lexus. There was no pressure to buy, just candor conversation which led to my wife and I owning our first Lexus! All in all great time management. As Doug took us on a test drive, Charles Rayson ran the numbers and credit check. When we returned from the test drive, the paperwork was awaiting us and we were on our way to sealing the deal! My wife and stated our desired price range and it was met with a "can't beat" deal!Matthew Stern did an outstanding job on giving us a run down of all the bells and whistles on the new machine, was very knowledgeable, and thorough covering the features on the GX 470! Cannot say enough about the staffs overall customer service. Doug Horst, Mark Merino, Charles Rayson and Matthew Stern were absolute professionals. Enjoyed the entertaining conversation with Doug and Charles jovial personality. Simply Awesome experience!And one last note the facility was immaculate and the coffee was great!! Will definitely recommend Koons Lexus of Wilmington!

dushanbe2

Jul 22, 2014

Great buying experience. After a minor misunderstanding received excellent follow up from Jason and Leigh. This dealer does stand by its reputation and knows how to turn lemons into a lemonade. I recommend this dealer.

Bob Holman

Jul 18, 2014

I used the true car pricing service via Consumer Reports to purchase a new RX 350. This dealer was far and away the best of all the dealers in the Philly area who responded to my request. They were very clear and transparent with the first quote provided. The quote offered was significantly below the others I received. My sales person John Skehan also was more than willing to communicate with me via e-mail which was my preference. This was a huge time saver for me and much appreciated.The delivery experience was also excellent as John came to my house to deliver the car and pick up my trade. I thought the price offered for the trade was also fair and we were able to do a lot of the preliminary work by e-mail as well. All and all a very positive buying experience.Bob H.

coyle235

Jul 17, 2014

Bought a 2005 Ford F150 at the beginning of May 2014 with 72k miles on it. Around July 5th I realized the transmission sensor went on a couple times but i thought it was nothing because it went off right away. A week later I went to get it checked out when I was told a needed a whole new transmission. There is no way this dealership didn't know about the transmission problems or maybe I was lied to when they said they checked out the vehicle. The truck was supposedly brought in on Friday and I purchased it on Sunday so I don't think they even looked this over like they were suppose to. When I called to asked if they could do anything they basically said it was all on me. So now I have to pay around $3000 for a new transmission.

La & Lamont

Jul 9, 2014

Overall 10 in my book. Excellent experience from beginning to end! Dan is a pleasure to work with. I am a very happy returning customer.

karen.g.daly

Jul 4, 2014

Mary Lou Galantino wishes to express sincere gratitude for the service rendered at Lexus of Wilmington for over a decade. Through the years, George Shaer has always been so cordial and accommodating through each needed service experience, including providing a driver to the clinic where I treat patients, in order to maximize the tight time constraints. In addition, my mother Jane Galantino has also received the same courteous service when she had difficulty with her car in the past. We are most grateful to George for his ability to provide expert advice and willingness to "go above and beyond" with each encounter. It is truly a pleasure to have such excellent service at Lexus of Wilmington.

jlcs2

Jun 30, 2014

At first, Jim seemed very personable and professional. His communication was great. He said the Van was really clean, and that the Carfax was also clean. When my wife and I actually arrived after an hour and a half drive, he became very focused on our trade. He pushed for the VIN and mileage of our trade before we had even seen the van we were coming to look at. We had to drive him to the used car building 5 minutes away, and when we got there, we waited another 10 minutes for him to pull the car up. 1st Lie.As soon as we stepped out of the building, we saw a big dent at the bottom of the sliding door and the rear quarter panel! This was after I was told that "this car is really clean", and "it looks like no one ever sat in here". We immediately pointed it out and he said he did not see the damage before. The paint was flaking off where the panel was bent under, and there was rust underneath. 2nd Lie.We asked to see the Carfax, and he told us he would have to pull it up. He never looked at it when I asked earlier!3rd Lie.The used car manager came out to look at the damage. He said he didn't see that when he looked at the car before. When I pointed out the rust underneath the flaking paint, he said, "well I don't get to see every car." So which one is it - did you see the car or not? We then had to drive the salesperson back to the new car building (again in our car). He offered to fill our tank at least, but the $44 in gas was a pittance compared to the time and aggravation we experienced here. I thought coming to a luxury car dealership would result in getting treated better, but it turns out that it's the same run-around.

FeliciaB

Jun 20, 2014

I would highly recommend purchasing your Lexus from Koons Lexus of Wilmington. The customer service that Rob Nestor provided was excellent. The selection of vehicles was tremendous - they had so many color combinations to chose from and the option to purchase new or certified pre-owned. The entire process was seamless, including the financing. My first service appointment was already pre-set, so I don't have to worry about scheduling that. Love my car and love Lexus of Wilmington!

jbg102688

Jun 2, 2014

had to let you know this is real due to that my old job was to go on these types of sites and write great reviews for our so-so restaurants(the group I worked for). Ok now this is what it is really like dealing with this company. To sum it up.... horrible Summary: Purchased a car 2 years ago used, the person I purchased the car from said he would send me some touch up paint due to some minor blemishes on the car. The paint never came and I called 5 times for it each time I was given a different story, and yes still no paint. One time I received an email that he had but could not mail the paint, I called and was more then willing to pick it up.... he had no paint. Secondly I purchased the 1300-1700$ rim and tire warranty package, I was told that it would cover any AND all damage occurring due to a pot hole or such thing. So I bought it, and recently had to use it just 5 thousand miles before it expired, lucky right. Wrong. For one I still had to pay 65$ when I only pay 220 without the warranty.....Then on top of that Otto's BMW informed me that my rim was bent so it is deemed unsafe to drive, but then Koons Tire Warranty told Otto's that they would not be covering the bent rim since it can hold a seal, even though it is still dangerous and as Beth from Ottos said "if you hit another pot hole on the highway that could be it for you". At this point I start to feel that I purchased my car from Deals on Wheels or some shady car mart in Wilmington. So then I call Deals on Wheels, I mean Koons Lexus of Wilmington, asking what the warranty states it covers. The man who I spoke with said he wasn't sure all he knows is that the rims and tires are definitely covered. This is so great but its so wrong. After letting Beth at Otto's know this she informs me that the company still is refusing, so I go back to call Koons. I call Koons for the second time that day (all before 5pm) and I get another man, this time though he informs me that he sees that I do have a warranty on the wheels but isn't sure what all it covers. Callback a 3rd time because I need someone to answer questions not send me on a goose chase. This time I spoke to someone in finance, which was great, but then he informed me that he wasn't sure what all is covered because they use a "3rd party" for the tire and wheel package, I told him to simply get back to me once someone in the company knows what the product that they are selling includes. So at this point, 2 weeks later, my mind is blown. Since the initial calls I have called in as well as 2 other family members, but yet not a single person we have spoke to can tell us what the tire package covers. Not to mention no one in there had the courtesy to call back, that's just bad business. You would think that you were dealing with the 3 stooges, until I google to find out that Koons actually has other locations. I find this appalling and you all should too, we as a whole need to open our eyes to this type of bad business; otherwise America will continue to crumble around these people that are raking in the cash selling, well, nothing and putting a "3rd party" label on it so no one complains.

MPAlvarez876

May 29, 2014

I had never purchased a car at a dealership before buying one at Koons Lexus of Wilmington, so naturally, I went into the process with many preconceived notions of dealerships and car salesmen. Bob Barrett and Chuck Raysor were NOT what I expected. They were both patient, accommodating, and of course, very friendly. The cars move fast there, so there it's a pretty low-pressure sales approach, which was just what I needed. I can't say enough about Bob and Chuck. Simply stated, they were great to deal with. I highly recommend Koons Lexus on Pennsylvania Avenue in Wilmington!

crf013

May 23, 2014

I would like to take this opportunity to express my complete satisfaction with the Koons Lexus dealership in Wilmington DE.In particular, I would like to recognize Bob Barrett. Over the past six (6) years I have purchased the following three (3) new Lexus vehicles from Bob: 2008 RX350, 2011 GS350, and 2013 RX350. I currently still own the 2011 and the 2013. I also successfully negotiated with Bob the purchase of a 2011 RX350 for my daughter-in-law. Bob is the epitome of a sales professional. He is forthright, honest, and possess the highest integrity. His demeanor is outstanding as is his approach and style. Bob always welcomes me with a warm smile and a firm handshake. I may soon be in the market to replace my wife's 2011 GS. When that time comes I will be happily camped-out on Bob's doorstep. I appreciate Bob's candor and the relationship that we have nurtured over the years. I am in awe of my Lexus vehicles, their design and their power. In fact, my son has a 2011 Mercedes S350 Bluepoint. His 'cedes is nice, but I WOULD NOT trade vehicles with him for any amount of money. Lexus style, engineering, and design are paramount.I appreciate your time for reading this.......John Anderson

billyboughtacar

May 20, 2014

Purchasing a vehicle was a big step for me. Not only did I want to find the 'Right Car', but I also wanted to make sure that I wasn't going to be mislead during the process by the many greedy car salesman that are out there that only want to make a quick buck. You couldn't ask for a greater car professional than Bob Barrett. This guy not only knew his stuff, but he made the process of buying a car actually FUN. It was a quick process, and any questions that I might have had were answered truthfully and directly by him. This guy doesn't just want to sell you a car, he wants to make sure you get the RIGHT car, without any buyers remorse. I've shopped around many other dealerships prior to making my purchase, but no other dealer or dealership even compared to the professionalism and the luxury service that Lexus of Wilmington provided. I drove off in a brand new car, and still to this date I have no complaints for the service that I received. If you're looking for a car, I can honestly say that there is NO better place to look than here, so why waste your time? Get to Lexus of Wilmington now!

Ladygolfer1211

May 20, 2014

I have been a Lexus customer for 14 years. I have always liked the fact that when my car is due for service it is picked up at work/my home and returned. I am fortunate to have had Dan Hayes as my sales consultant; Dan knows the business and he was/is a pleasure to work with. I often email him with questions I may have and Dan always responds. A few weeks ago my key fob had a low battery; I emailed Dan. He suggested I stop by the dealership and he would replace the battery. I have been pleased with all my Lexus vehicles - customer service, also.

lindar2

May 19, 2014

I walked into Lexus of Wilmington 18 months ago and have been driving the best car ever. From Alex Hafer, the General Manager, down to the person that opens my cardoor when I bring in the car for service, I am treated like I'm the only Lexus owner around. Everyone is courteous, efficient, and knowledgeable and they all seem to like being there whenever I come in for service. In fact, I look forward to my service visits because I know I will be taken very good care of and my time is appreciated so they get my car serviced and cleaned quickly and efficiently.

TRAUMA04

May 18, 2014

i had a bad experience with my detailed vehicle on may 08, 2014. the following were discovered when i went to pick up the vehicle:inside of trunk chipped and damagedbug juice on front license platedried wax on accelerator pedalcar not vaccumed under matspuddles of water on rubber carpet matschuck raysor happen to come out the doors of the building with his hands in his pockets and asked me was everthing ok. i politely told him know, and that i feel like crying right now. he came down the steps over to my vehicle, and asked me how can he help. i told him i had my car detailed and they damaged my inside of trunk and all the other things above this paragraph. he politely told me to don't worry. i have a guy that comes in on that friday that will be able to fix that and make it look new, he also said i will baby your car while it is fully detailed again, and let you use one of the cars on the lot until this is taken care of. i told him i had to go to my daughter's college graduation in north carolina, and will not be back until that following monday. he said when you get back, come see me and i will fix this. i came back monday and he brought me inside to took my info (license, insurance) and introduced me to pernell pressey who told me to not worry; we will get this right. pernell broght a car around and told me the gas tank is full. if you bring it back on empty, it's ok. LOL , i put gas back in it though. i came back that following saturady may 17, 2014 to pick up car. my car was on the detail area inside looking like a brand new car. the trunk inside looked new. pernell allowed me to inspect the car. i was very pleased. chuck and pernell helped me and they deserve a raise in pay. pernell even gave me a lexus hat. he brought all colors to me and let me pick the color i wanted and put it in a lexus bag for me. i deal with 140 clients of my own a year and these 2 guys did what i will do for my clients and that is PUT A SMILE ON THEIR FACE after service is rendered

ahlexus250

May 2, 2014

I seem to be unique in my experience but apparently that's because Lexus of Wilmington only want customers that meet their profile of elite wealth and affluence as customers. Everyone else gets treated like utter garbage. I've made my share of mistakes in life, I left a marriage that was abusive and left with a mountain of debt and better off because of it. Alex Hafer seems to believe that even though I bought a car from his dealership and don't have a 700+ FICO score that I deserve to be belittled and bullied. "People your age (I'm 30) shouldn't need a parent to co-sign" and "my fathers a lawyer" and "our customers don't need co signers" and "I've seen your credit and you shouldn't be here" are not things a GM should be recorded as saying. People should not be subjected to this type of emotional abuse from a company of any stature let alone Lexus. Mind you I had already purchased the vehicle from this dealership at this point with the help of my father. The finance manager was apparently new, (the finance managers words not mine), and forgot to tell us to sign one line of the contract. So the contract we signed got bounced around from the bank for a few weeks until we were told we had to sign a new contract, which we understood and cooperated with. My parents live 6,000 miles away so you can imagine how difficult this was to achieve and ultimately the documents were shipped, signed and returned back. The issue arose that my new work schedule was keeping me from coming in during certain times to resign the second contract. This didn't sit well with Alex Hafer the GM and the abuse started. I ultimately was granted an extended lunch hour at my new job and went in to sign the documents at the dealerships requested time. I'm not the best credit wise due to my marriage, but I'm working hard to fix it, and my father was happy to help out his son. But I have never been more insulted and belittled in my life than by the words of this man. He had me in tears with the hate he spewed at me. He was unapologetic and seems to have no empathy for his fellow man let alone a customer of his business. I am happy with my car and with the Lexus brand, I will certainly buy another one when the time is right. But I will never buy from this dealership again. To be treated this way at all, let alone due to their error is inhuman, immoral and unethical. Formulate your own opinion based on my words and my experience, but I will avoid Lexus of Wilmington.

roxie53

May 2, 2014

I was interested in a car and had to go out of town on family business and was looking at a BMW and was planing to purchase it when I got back but on the day I got back the car was sold. They never contacted me to ask me if I was still interested in the car or anything. They are heartless sales people and do not care about the customer but about the almighty buck and thats it!!!!!!! Don't buy from them they are really a bunch of people who care about money only not the customer.

lidlbee1

Apr 25, 2014

My dealings with Koons Lexus were entirely positive. Each person with whom I dealt was pleasant and helpful. My salesman Dan Hayes was particularly thorough, helpful and patient. The dealership gives a professional appearance, as do all persons I met. Everyone is eager to make the customer feel at home and to help in any way possible. All are friendly and courteous. I will endorse this business among my friends.B.J. Apichella

roytedesco

Apr 4, 2014

We were in the market for a Certified 2011 LS 460 AWD to replace our LX 470 as my wife's primary vehicle. The plan was to trade a 2011 Toyota Tacoma pick-up purchased to facilitate the recently completed renovation of our home. A search turned up a suitable car at Lexus of Wilmington. We met with John Skehan at about 6 PM on a Monday and by 9 we had completed the trade and purchase drove home with a beautiful new car. Based upon plenty of research before the visit, we feel we received top dollar for our trade--despite a Carfax report indicating an odometer problem which resulted from a typo when we registered the car in PA, but the dealer had to spend hours correcting. We were also so satisfied with the condition and asking price of the LS 460, we didn't feel the need to negotiate. That was a first!The service and attention to detail after the transaction was the icing on the cake. John arranged to have the rear bumper cover replaced and repainted to remedy a minor paint defect. When we brought the car in for the body work, Rob Payson, an assistant service manager, noticed a small cosmetic dent in the rear door threshold plate. He ordered the replacement part on the spot and at no cost to us. This Lexus of Wilmington did after replacing all 4 brake calipers which only had 34k miles because we questioned whether the brakes were as smooth as possible! Over the past 30 years, my wife and I have purchased between 15 and 20 high-end luxury vehicles and sports cars. This was one of the most satisfying experiences. The level of professionalism, attention to detail, concern for our total satisfaction, and efficiency with our time was truly outstanding.

JAMESMILTON

Mar 28, 2014

I had my Lexus LS430 serviced at Koon's Lexus for the past 10 years and have received outstanding service over the years. They have always been very through and prompt in caring for my car. It was only natural that on March 26th I would go the Wilmington Lexus to purchase another Lexus. I worked with Dan Hayes, Chuck Rayson, and Drew Greene to purchase my LS460 (2011). They were very professional, being friendly, but not overly so. They showed respect for my opinion on the negotiations for both my old car and my new purchase. Dan Hayes could not have been more helpful in taking my wife and to talk to Chuck Rayson at the used car showroom. Chuck was very helpful in explaining all the steps they take to certify the car and what they did to the car to meet the certification requirements. The quality of the work showed in both the test drive and walk around of the car. They were friendly and their experience in dealing with potential buyers quickly came through as caring about my wife and my concerns. They were careful to address issues we brought up and quickly explained the answers to our questions. Dan took his time to explain and go over all the paperwork that goes with purchasing a car and Drew Greene took his time to explain the extended warranty which we purchased for 6 years. In the past, I had worked with Rob Payson in the Service Department and had come to respect his efforts and experience in keeping my car well maintained and I felt completely comfortable yesterday dealing with Dan, Chuck, and Drew and had a great experience purchasing my used Lexus LS460.Thanks To All,James L. Milton, Jr.

Karen Miller

Mar 28, 2014

Between my daughter and I we purchased 4 cars over the last year and I just want to say what wonderful service we have received!! Chuck and Randy have been awesome and make you feel like family!!

davidjondan

Mar 25, 2014

George Shaer corrected a problem that was caused by another dealership when I was on a trip. He did an excellent job as always making sure everything was done correctly and went out of his way to make sure my car was right and I was sadisfird with the outcome.He is my "go to" service person.

sgilibert

Mar 24, 2014

New car shopping as female was daunting... or so I thought until I met Bob Barrett! His gentle nature and wish to find my "perfect car" lead me to drive 3 different vehicles on a busy Saturday morning. Bob listened, really listened, to my needs & wishes of luxury & safety in a youthful looking, dynamic, earth friendly car! All were delivered in less than 48hrs after the first "Hello" to driving it home! Honestly, delivery probably would have been in 24hrs except for the Sunday in between. My Mica RED ES300h gives the "sporty" aggressive look to a luxury sedan. Gorgeous rims, rear spoiler & bamboo inlay brightens the overall appearance. The heated and cooled leather seats in the Lexus will be a blessed comfort zone for my always chilly self and my always too warm husband. Safety is predominant in air bags, front and rear parking beepers, blind spot detector and back up camera (He found one without NAV!). My Volvo XC70 was traded in for the appropriate Blue Book price and saved me a lot of running around trying to sell it. Provided financing was competitive, again it negated the hassle of shopping around. So, in summary... an efficient, upscale, eager-to-please dealership. It made car buying fun, without any pressure and now I have only to wait 660 miles until it needs gas!

Chances15

Mar 22, 2014

I test drove a 2014 lexus ES 330 at Lexus of Wilmington on 3/16/14. Charles and Alex were totally unprofessional to say the least. I felt as if Alex (GM) was challenging me on everything. Charles had the attitude of a two year old, when I told him I had to speak with my wife before I made a decision. If it were up to me Alex and Charles would be better off detailing vehicles rather then being on the sales end. Therefore, I will never do business with a Koons dealership and I will be sure to spread the word! Very unimpressed to say the least!

stites3

Mar 3, 2014

Would I recommend this dealership? Enthusiastically . I have purchased 5 Lexus' from Koons beginning in 2007 : 3 RX350's and 2 IS250C's. From Kimberly, the receptionist/phone person to Lee, the troubleshooter, to my favorite Salesman , John Skehan: everyone at the dealership is concerned, knowledgeable and professional. Of the cars purchased at Koons the last 3 were purchased with John T Skehan, Jr as my salesman and he did a wonderful job with me. I always feel like I got a fair deal and of course the cars are the best around. I have referred a friend to John and he ended up purchasing a car too. Service is never a problem even though the dealership is about 50 miles away. They pick up and deliver. If I can take the time to write this review it's obvious I am more than happy with Koons and John Skehan.

mdosbell

Dec 15, 2013

Jason Osner provided Outstanding service to us from our first moment at the dealership up to and including home delivery of our new vehicle! We Highly recommend Jason and Koons Lexus to All.

conniehan27

Dec 11, 2013

The most pleasant experience in buying a vehicle. John was very professional and friendly without being the pushy "salesman" salesman. He made us feel that he was very straight forward and honest without being rude, pushy or condescending. John didn't just sell us a car and then forget us. He called us on his day off to return my call and make sure everything was ok. I would definitely recommend John Skehan to all my friends and family when purchasing a vehicle.

youlilee

Dec 10, 2013

Words cannot adequately describe the unparalleled level of service that we received from Lexus of Wilmington and in particular, Randy O'Brien. He personally delivered our car to us -- we live over two hours away from the dealership -- and picked up our trade in. The price was without question the best price (by a mile) that we could find. Indeed, another dealership told me to take the Koons deal and run. Randy was incredibly helpful, attentive, and responsive. He did everything he could to get the deal done. Once we received our car, the tech team at Koons helped set up all of the technology in the car. Always friendly, the whole team at Lexus of Wilmington was among the best customer service I have received in my life. We recommend this dealership enthusiastically and without any reservation whatsoever.

KishaLewis

Dec 7, 2013

Koons Lexus of Wilmington hands down has been the BEST car buying experience I've ever had. I was literally at the dealership for less than an hour and the business manager Chuck and the entire staff are amazing. He worked with me to get me where I need to be payment wise and he actually got my payment lower than what we agreed on. This is my second Lexus purchase but the experience I had this time was phenomenal. It was definitely a pleasure doing business with this dealership and if anyone is in the area looking to purchase a Lexus, Koons Lexus of Wilmington is where you need to be! I love my 2014 IS 250.......I'm a happy camper!Purchase 12/7/13

bhsmd731

Dec 2, 2013

My entire experience at Koons Lexus of Wilmington was pleasant. John Skehan and Lance Bartel are top-notch. Dealing with them both was a pleasure. They were informative, respectful, knowledgeable, patient, and willing to answer all questions. The test drive on which I was taken by Lance Bartel was 10 miles in length over several different road types. At other dealerships, including other Lexus dealers, Audi, and Subaru, this type of road test was not a possibility even when requested by me. John Skehan delivered my car to me at my home at 7 pm , approximately 30 miles from the dealership. Not only did he take the time to review features of the car and enroll me in all available services, he managed to link my non-standard garage door opener with the car while preserving the linkages with my remote keypad and remote openers, no easy feat. Both John and Lance have followed up with me since I took delivery of my car at my home and have encouraged me to contact them with any questions or concerns. Thus far, I could not be more pleased!

davealbo

Nov 25, 2013

I found a Toyota Land Cruiser on line at Koons of Wilmington. I live in Northern VA. John Skehan made it seem as if I was buying a car in my own neighborhood. He was very attentive, answering my calls, e-mails or texts promptly. He gave me a very fair price and when I came to see the car, it was even better than he described it. John also went the extra mile. To pick up the car, I took the train up to Wilmington with my 8 year old boy. On his day off, John came and picked me up at the train station. He even had a booster seat for my son. Also, on a more technical side, the Land Cruiser was an older car (2004) but with low milage. It was near impossible to find a loan for a car that old, but John worked with lenders and found me a loan at a competitive rate.

novemberscorpio

Nov 22, 2013

LEXUS WAS VERY FRIENDLY AND EVERYONE GOES OUT OF THEIR WAY TO MAKE YOU FEEL COMFORTABLE AND FEEL WELCOME.THIS DEALERSHIP WORKS VERY WELL TOGETHER AND HAS EXCELLENT CUSTOMER SERVICE. I LOOK FORWARD TO GOING BACK.

salone.walker

Nov 16, 2013

I purchased a 2010 Hs250H preowned from this facility. After a week or so, I was displeased with comfortability of the vehicle despite the superior fuel effeciency. I contacted the preowned sales manager, Kevin Glenn, who allowed me to swap the vehicle out at my convenience. The customer service provided is superior and unmatched in any of my prior vehicle purchase experiences. My sales rep was Dan, was a very nice guy. However, Kevin Glenn is a classy individual and very honest. I would encourage this facility anyone looking to purchase a preowned Lexus.

weismag

Nov 7, 2013

I found the certified used car I wanted on line. Koons was, interestingly, pricing its used cars (at least the specific units I investigated) lower than other dealers, comparing apples to apples. And I note that Koons Lexus is a USAA certified dealership. For me that was nice to know.I contacted the dealership. I was given Doug at random. I went to see car, meet Doug, and get a valuation for my trade. It is clear to me that before Koons puts a car on its used certified list, much energy is spent making each unit as close to perfect as it can be. So kudos to the used car department. Kevin (the used car manager) gave me significantly more for my trade than 2 other dealerships (1 of which was a nearby Lexus shop!). Doug was pleasant and attentive. And NOT at all pushy (don't we all hate pushy car sales folks!) Doug was really more than fair all the way around. Some small adjustments needed to be made for me to want the car (I needed the normal wear and tear on the nose air dam cleaned up at the dealership's body shop, and a shift knob replaced due to wear). That was all done with little more than a single mention from me. And the nose job looks terrific! Having Doug work the deal felt almost like he was working for me rather than Koons. In fact, he told me of an as-of-yet unadvertised price reduction on the target car when I was prepared to do the deal at what turned out to be a higher price. He offered that lower price when I never would have known of it. How often do you hear of that happening! And so far the post-sale follow up is quite solid. Doug and his dealership are there if I need them. Already there have been a few minor questions (like how to get my iphone music running through the Bluetooth system). And Doug and his folks helped me, step by step, over the phone.I really feel that this dealership is not as interested in any single sale as it is in establishing great relationships that will last over time. And from this customer's perspective, that is very soothing to the soul.So if you are thinking about purchasing a used (and new, I am sure) Lexus, make the trip to Koons. Visit with Doug. It will be time well spent.

gold13

Oct 2, 2013

I was informed during the test drive yesterday, the internet price was nonnegotiable for the used 2005 ES. Really? No, thank you and sorry for the person who falls for that.

Paul_K

Aug 19, 2013

Got my new RX 350's first 5k service done here. Service intake process has room for improvement compared to the non-luxury brand service showrooms. The service advisor licked his finger in front of me and wiped off a scuff in the car before delivering. Paint near the lug nuts on the wheels was damaged badly during tire rotation. A service loaner's wheels were exchanged for the damaged wheels on my car. The car now drives roughly with these new wheels and not sure if its because of any inherent issue with the swapped wheels.The service manager initially apologized when this incident was reported and mentioned that it was not classy for a Lexus service advisor to lick his finger to wipe off a scuff. The service manager also tried to show the wheels on the car that he was driving mentioning that the paint damage can be expected during servicing but unfortunately, the wheels on the car that he was driving had zero paint issues when both of us looked at them closely although his car was serviced a few times. I was initially skeptical if we can accept the solution of swapping the service loaner's wheels as it did not come with my car. We did not have any choice and I felt that the service manager was not polite during one of these discussions on the phone when he offered this take it or leave it deal. This whole incident could have been easily avoided if proper care was taken while servicing the car. Although the service shop considers this issue 'resolved' , it just left an overall bad service experience for me for a new luxury car having to re-think if this is how Lexus operates their service shops.

redlexus

Jul 6, 2013

This was my 3rd purchase from Lexus of Wilmington. However, it was my first in a pre-ownwed certified Lexus. I had a new salesman this time. Lance Bartel and he was kind, knowledgeable and patient. I came in for service and left with a new car. He guided me through the pros of purchasing a pre owned car and most of all I did not feel mislead as a woman purchasing a car on my own. He was personable and responded to my questions and a follow up service needs. I had a concern and he sent me to Pernell Pressey who went above and beyond to make make sure I was pleased and my car was delivered to me in pristine condition. I even received a follow up call from both of these gentlemen encouraging me to call if I need anything else to make my purchase outstanding or any needs in the future. All of my hesitation and questions were made clear and I felt confident with the expertise of this team.M. Flores

sherrie1

Jun 20, 2013

After driving away in my new Lexus RX350 I can say that I am completely satisfied with my new purchase. From the first phone call with Alex Hafer followed by the thorough assistance of John Skehan, who explained so simply the car's dynamics to be understood by me, and finally to Drew Greene who took a complicated subject of financing and helped me find was was right for me which gave me the comfort of knowing that I had a great experience and a dealership to back me as I drove out the lot. I recommend Lexus of Wilmington to everyone.

Tucker30

Jun 20, 2013

We have been happy Lexus of Wilmington owners for 20 years. There is nothing they won't do to try to please their customers, who they treat like family. The facility is awesome and service is A1. The cars are great. On the rare occasion of a problem, everyone steps up and tries to help. We hope to be part of their family for a long time.

lexus28

May 13, 2013

I have been a Lexus customer (Thompson) for over 20 years and have been very satisfied with the product and the service. I was looking to upgrade my ES300 and the Rx400h was my primary choice. I met with Doug Horst that day and he spent a lot of time explaining every aspect of the RX to me. Doug was a true professional and gave me the feeling that the customer does come first. I can honestly say that I have NEVER had such a great experience in purchasing a car.I met with other members of your Lexus organization during the purchase process and their consistency in quality of service was outstanding. I would be amiss if I didnt mention Drew, Ryan, Kevin and Pernell.I will certainly be a returning customer and will highly recommend Koons Lexus to my friends and family.

korenbdo

Apr 19, 2013

I purchased a "Certified", 2010 RX 350 from Lexus of Wilmington, working directly with Carolyn Cohen and Kevin Glenn working in the Used/Certified section of the dealership. Below is an email I forwarded the day we picked up the car after "ALL" of the items we had discussed were directly addressed by various areas within the dealership. Overall a very positive experience starting with the sales process through delivery. Below is the text:"I wanted to convey how completely I feel my issues were addressed by Kevin, Themis, their staff and obviously others at Koons, Lexus of Wilmington. Its not often that one can identify a list of issues as I did after the sale and initial delivery, having them heard and having them addressed completely and, as it turns out, without qualification. Its obvious that the goal was to make sure the customer, that would be me, was ultimately fully satisfied with not only their purchase but how their concerns were addressed as an integral part of the sale. In fact, I believe that in several areas expectations were exceeded and the vehicle is certainly well qualified as a Certified Lexus.Thank you again for your efforts and I look forward to an ongoing association in the future."I would recommend this dealership, and have, to anyone who might ask.

dvganja

Apr 9, 2013

Koons Lexus went out of their way to ensure a pleasant buying experience. A pre-owned Lexus was purchased out-of-state, and they handled everything beautifully--securing financing, handling the paperwork, even facilitating the purchase of tags & title for the vehicle. They demonstrated a high level of customer service throughout the process and treated me as a loyal customer from the beginning. Would definitely buy from again.

jake7239

Apr 1, 2013

Carolyn was fresh and honest which are qualities that my wife and I found unique & refreshing. She was patient in showing us all the new technology & options. We felt no pressure to purchase and although it was later in the evening she was in no hurry to get out of work.My wife was glad to work with a young female in this profession. We send our best wishes for Carolyn's future.Thank-youBruce & Maureen LaPorte

Soll528

Mar 24, 2013

Great experience! Everyone was so helpful & attentive. Definitely will recommend this dealership. Process was smooth & quick!! The whole staff was very courteous & the all used cars are in great condition!!

anjo

Mar 20, 2013

The team at Koons Lexus of Wilmington did an outstanding job assisting us with the purchase of our new car. Our primary salesman, Robert Nestor, took the time and care to determine our specific needs, discuss options and accessories and locate the right vehicle to meet our requirements. The entire sales team was helpful, knowledgeable and professional, and gave us the feeling that, more than anything, they wanted us to be happy with our final decision. Technology is a major feature of any new automobile. Ryan Troxell, IT Specialists, provided great training and instruction regarding the features of our vehicle. He took the time, on two separate occasions, to explain the operation of the on board systems and assure that we could safely and easily use the technology to best meet our personal wants and needs. Customer care and service is obviously an important part of the culture at Koons Lexus of Wilmington. Last evening we attended a seminar at the dealership for customers who recently purchased new vehicles. They acquainted us with the service staff and provided additional information about the dealership and its many services and customer support activities. The session was held in the customer service area, which is designed to provide a convenient and positive overall experience. Equipped with WIFI and Desktop Computers, for customer use, it allows for a productive and comfortable experience while having vehicles serviced. KUDOS to the entire team. We are pleased to be part of the Koons Lexus of Wilmington Family.

mrginz

Mar 13, 2013

Was greeted immediately when I pulled into the service department. Very clean and pleasant facility with courteous personel. My sales person asked relevant questions and was able to provide me with service options that were within my budget while addressing the issues I was having with my vehicle. I was provided with beverages, snacks, and a comforable area to access wi fi and make phone calls while I waited a short period of time for the results of my vehicle's overview. They provided me with a loaner car for one day until my vehicle was completed. Overall experience was excellent!!!!!!

shf1

Mar 8, 2013

I was very pleased with my recent interaction with Koons of Wilmington.When I recently had my previous Lexus serviced at Koons I interacted with Themis Galanos, the Service and Parts Director. I was very impressed with his professionalism and his his responsiveness to my concerns. In fact, it was that interaction, together with the impressiveness of the 2013 loaner that I used during that time that made me think about getting a newer Lexus.I then worked with John Skehan and Kevin Glenn to see and learn about the pre-owned LS460s that you had in stock. I was pleased with their knowledge, their ready availability, and their understanding of my needs and budget. They helped me to understand which options would be best suited for me, and guided me through the mechanics of my trade-in.By the time I got to Andrew Greene it was apparent what a wonderful and efficient team you have, and how well you all work together.

JoeCapodanno

Feb 15, 2013

I bought from John Skehan and will buy from him again. John is a rare breed of salesperson - he asked the right questions, listened intently to what I had to say and made RELEVANT recommendations and suggestions leading, ultimately, to the right car for me. I felt he worked hard to find the right car, find me agressive financing (I got a great rate through his connections that beat two other banks by 300 basis points and 620 basis points), and sincerely wanted me to leave completely satisfied with my purchase. I felt no pressure and was never rushed at any point during the entire time I was at the dealership. I have been in sales for 14 years and am very sensitive to customer service and "the sell". Buying from John was one of the best purchasing experiences I have had. So, do yourself a favor, if you are looking for a Lexus, go to Koons, if you go to Koons, then find John. I think he is honest, polite, professional, respectful, has a wealth of knowledge about his product, and most important to us buyers - an advocate of customer service. Whether you buy or not, I think you will have a pleasant experience. - Joe Capodanno.

RebeccaHatt

Jan 15, 2013

We purchased our first Lexus in August. A few months later we went back for our 2nd Lexus in October. My husband and I had such a great experience both times that we still, to this day, rave about Koons of Lexus to all our friends and family. This is the 2nd time we've dealt with Kevin Glenn, and he has been such a pleasure to work with. He is a friendly and very down to earth. Our salesman, Rob Nestor was just as helpful as Kevin to work with. We cannot say enough positive thing about our experience at Koons Of Lexus!

Unsatisfied 12/12

Dec 28, 2012

LEXUS OF WILMINGTON WAS OUTSTANDING IN ALL RESPECTS. THE EMPLOYEES WERE ALL COURTEOUS AND THROUGH, EXPLAINING THINGS IN DETAIL AND IN PLAIN ENGLISH.WE RECEIVED THE BEST PRICE AND BEST SERVICE FROM LEXUS OF WILMINGTON (We also visited Lexus of Chester Springs, which was an unsatisfying experience) and Wilkie Lexus on the main line (where the employees were great, but the price was not).I HIGHLY RECOMMEND LEXUS OF WILMINGTON. JOHN SKEHAN WAS GREAT. NO PRESSURE, JUST A GREAT DEAL.

Deborah Pisan

Dec 27, 2012

Everything about Lexus of Wilmington has been a positive experience for me!!! I purchased an '09 IS 250 in February of this past year. When I was eyeing the vehicle I noticed some minor scrapes on the back bumper and side panel. John said that they would take care of it and they did-at no cost to me! I really felt that John was just saying that to get "the sale", but in a short time John called to remind me of the work they promised to do. He said he wants a happy customer and I am!! The day that I picked up my car and signed the paperwork I worked late. I didn't arrive to the dealership until 7:00 that evening. John guided me through all of the paperwork and settled me into the mechanics of the new car I just purchased. It was lated when we finished up, but I never felt John was rushing me. He asked if I had any questions about the car and I had none. If something was to come up to please call him and in typical John style a few days had passed and he called me to see how I was doing with my new car and if I had any questions for him-amazing!!!! I also love their service department. They are conveniently located and can't do enough for you. I had some minor engine issue over the summer and Lexus towed my car and got me a loner car later in the day. They had to keep my car for 3 days so I drove around town in a new SUV for three days on them. A couple of weeks ago I brought my car in for a scheduled service appointment. I met with Todd, the assistant service manager, to explain what my car was coming in for. Todd offered me a loner car. I told him I didn't need it because I live and work so close I would get a ride. He was floored by my response. He said I "made his night". I got a free oil change and my car was ready by 10:30 the next morning after dropping my car off at 7:00pm the night before. The next day when I went to pick up my car, we talked some more and he gave me a Lexus stylus pen for my IPad because I was such a great customer!!! He's giving me a gift when I brought my car in for service. I know Todd appreciated the experience we had, but he made me feel like a million bucks for his kind words and friendly conversation we had.I can't say enough about this place. Love, love, Lexus of Wilmington!!Deborah PisanWilmington, Delaware

Johnd1226

Oct 29, 2012

Dealership is horrible to work with. Do not go there for service and strongly recommend going to another dealership. Brought my 08 LS460 there for brake noise and was told needed a $3800 brake actuator. They were not willing to do anything even though the car has always been serviced there. Called Lexus corporate and finally talked them into goodwill fix and lexus repaired at no charge. Several weeks later, went back to dealership because of same noise and now told needed new control arms and will cost $3200. Tried to explain to service mgr and he just kept interrupting and very rudely said there's nothing they will do and it was separate issue even though noise was same. Asked to speak to GM and he was no help at all. Just kept repeating same thing over and over again. Couldn't believe they would put someone like that in charge of a Lexus dealership. Learn from my mistake. Before you get any work done or buy a car from this dealer, go to another Lexus dealership and shop around to get another opinion!!

DanaHen

Aug 3, 2012

I never complete surveys or reviews for companies because the service is just never what I expect. Koons Lexus of Wilmington did a fantastic job in restoring my beliefs in great customer service and treating the customer with care. I worked with Robert over the phone to talk about the car I was interested in. When we arrived at Koons Lexus after our hour or so commute we were very pleased with our reception and treatment. Robert worked diligently to get us the keys for the test drive and evaluate our trade. My husband and I were both impressed with the fact that we were in and out of there in an hour. It was the lease painful car deal we have ever experienced. It was in fact a pleasure to do business with Robert and everyone at Lexus. I would definitely return for another car purchase in the future. I love my Lexus!!!

RebeccaLHatt

Jul 19, 2012

My husband and I were shopping for a lease at a Lexus dealership in a different location. We were receiving unsatisfactory service at that dealership when a coworker of mine suggested trying Koons of Wilmington. We begrudgingly decided to take a ride to check them out. We met with Tom Rae who was very knowledgeable and patient with us throughout the process. After going over financials, we decided to purchase a certified preowned. The general manager, Alex Hafer, personally came and went over the numbers with us. He was amazing! I cannot say enough good things about the customer service at Koons Lexus of Wilmington. We will definitely be customers in the future and look forward to continuing this new relationship. -The Hatt's

toyotagrl

Jul 18, 2012

Working with Doug was great, he was very easy to talk to and listened to my needs. In the end we found a way to get me the used car I wanted for a little less than expected. The only part of the experience I that was not excellent was the other associates did not smile when smiled at, which surprised me, given that they were sales staff. I don't know if that's part of the Luxury experience or just a fluke, but it was noticeable. The recenty renovated building is gorgeous and nicely air conditioned.

cpbkabatcomcast

Jun 13, 2012

I must say again, the service at Lexus of Wilmington for the first 2 years were exemplary, especially the Leigh Encarnacion, customer service representative. The January 2012 service fiasco made us very apprehensive but we accepted the following complimentary services:-35000 mile maintenance service-car detailedWe asked while they had the car do they offer Pa.inspection and emissions. We were told they did and the fee would be approximately $70, so we scheduled Weds.6/6 and Thurs.6./7.After they picked up the car Weds. AM we received a call from Todd (service adviser) and were told the inspection could not be done without replacing 2 tires at about $550.00 plus front end alignment at about $150.00. We told them do not have the inspection performed at all but do the maintenance service and detail ONLY. We wanted to shop for 4 tires ourselves.We did not hear from Lexus so on the second day, Thurs. 6/7 at 4:30 PM, we called and were told by Todd that Greg Ritter (service manager) would call us. Needless to say, nobody called us. No call on Fri.AM until all of a sudden the driver showed up at our home about 10 AM. To our surprise the inspection was done with no note or explanation? The driver had no knowledge of any of the circumstances. In addition, the entire front bumper and outside mirrors were filthy and never touched, some detail job? We immediately called Leigh (customer service representative) and she said she would have Greg call us. We did not hear from him until a voice message on our home phone that he called (4:30 PM Friday). That was 6 HOURS after the driver left the car with NO EXPLANATION.Greg called again on Mon.6/11 He discussed with my wife the thirty- seconds of thread on the tire and Pa. law governing inspection criteria. That does not excuse the initial miss-communication, nor shall I say incorrect/minimal/inconsiderate/delayed communication of the service department and its manager Greg Ritter? To make matters worse,I found out later that he took the opportunity to rehash and re-ignite the service fiasco from January 2012 that the General Manager Alex Hafer stated in April 2012: due to its closure ( service fiasco Jan.2012) not more time is necessary to be committed to it. I guess Greg Ritter disagreed with Alex and decided he knew better.

mjmazur

May 21, 2012

My husband and myself have known John Skehan for the past 3 1/2 years now; ever since we stepped into the dealership in Wilmington. He walked up to us and extended his hand. He was courteous,informative and answered all our questions. We bought our first Lexus and were thrilled with it and all the staff (including the car wash every time after service.John was very patient with us showing how to work all the gadgets. During the years, we have gotten to trust John to give us the right answers and all the equipment we want in our cars. We now are on our second Lexus and as long as John remains at Lexus of Wilmington so will we.Matt & Joyce Mazur

Wanise

May 7, 2012

This purchase experience by far exceeded our expectations. We initially worked with Leigh who eventually turned us over to Tony. From the moment we walked into the dealership, everyone we came in contact was courteous and friendly. Leigh and her staff took great care us, and allowed us sufficient time to drive the vehicles of our choice. They were very accommodating and informative. My 6 year old was with us and the staff even made her visit very pleasant. This dealership truly treated my family exceptionally well and without hesitation, I can say they did everything right when I came to car purchasing experience.

coos26

Apr 7, 2012

AWESOME Customer Service. I began my search for a RED ROCKET aka Lexus SC430 about a year ago after selling my HD. Due to back issues created in Iraq I could no longer balance a large MC. A nice convertible was in order. I tried out many other brands of hard and soft top convertibles and always came back to the Lexus. A very quiet ride with the top up and very cool with the top down. WOW factor of 10. So now about Koons Lexus, called and spoke with Dan Hayes, very cordial, professional and not pushy. I hate high pressure salesman. I knew what I want and they had it. Checked out shop work that had been done etc. A very beautiful Red SC430 with saddle leather interior. And the best part was it only had 27k on it and a 2003. Emails back and forth and telephone conversations etc. Gave Dan a deposit, flew into Philly, he picked me up and off to the dealership we went. Had to go to the storage facility to see the car first. Just as advertised and presented. Another short ride to the actual dealership, paperwork in order, some orientation, a check of the wind sock and off I went northbound. Made better time headed north than expected (most likely driving too fast but way fun). Arrived home and put this beauty in the garage and pinched myself. Still could not believe I had actually gotten the car I wanted, color and all. Oh actually got a service plan at a very reasonable rate, 3yrs or 36k. Two hats and two key fobs, very nice little additions. On the way home speaker in the front was crackling and I had forgot to have them put on the front license plate bracket as required in NH. Went to the local dealer and had a new speaker and the bracket installed and got a reimbursement check in the mail shortly after!!!!! Love this car, the follow up by Leigh was another great PLUS for Koons Lexus,she went out of her way to insure I was a happy customer. I will always consider this dealership for their honesty and integrity and customer service. SO if you see a red flash go by you and you happen to catch the NH Veteran license plate on the rear R-RCKT that would be my wife Trish and I out just have fun!!!

cpbkabatcomcast

Apr 3, 2012

Over the past 2 years Lexus of Wilmington service was impeccable. Leigh Encarnacion has been a superb Customer Relations Individual. Unfortunately we have come across a very disturbing episode recently. Let me explain:Prior to my 30,000 mile service of January 9, Greg Ritter (service manager) and I agreed on the phone that certain inspection items were to be performed on my vehicle and others were not. The agreed upon price he gave me was $325.00 complete. The next day I called and told him the invoice charges were in excess of $325. He told me he noticed the cabin air filter was very dirty so the technician replaced it at a cost of $46.00, with no charge for installing. Then there was a $10.00 charge for touch up paint. The total should have been $381.00 instead of $465.37 or an overcharge of $84.00. He said he would look into the difference and call back ( that was Jan.9). We waited a week but no call from him. Even after leaving several messages on his voice mail (he rarely responds), and the telephone tag game occurred, he still never took care of the issue for the past 2 months. I gave up on him and entered a dispute with the credit card company and the BBB of Delaware.My wife called the Customer Service Person (Leigh) Friday March 9. She called back to say the $84.00 credit would be issued. She said she spoke with Greg. Greg Ritter himself never had the common courtesy to call us directly nor apologize for his negligence. WE DESERVED THAT MUCH! I believed his word was his bond but now I am not sure? 4/3/12 Update:After a frustrating 3 month period, Leigh finally resolved the issue with the $84.00 credit to be posted to our credit card.

Lharris1027

Mar 30, 2012

I purchased my first Lexus IS from Koons Lexus of Wilmington July 2011. I actually called the dearlership to inquire about my desired vehicle and I was fortunate to speak with Randy O'Brien in the sales department. Randy found the perfect Lexus IS just for me. I was truly taken aback by his knowledge of Lexus vehicles, professionalism and customer service. He also took the time to review the features in my car and advised me to call him anytime if I had any questions. This was the best car buying experience for me until March 29, 2012. I honestly thought it couldn't get any better but I was wrong. I called Randy once again to discuss the purchase of Lexus ES. Thanks to Randy I drove my brand NEW Black 2012 LEXUS ES 350 off the car lot on March 29th, 2012. The experience was better than the first. Once again he provided EXCELLENT Customer Service. He reviewed all of the new features such as the navigation system, Lexus Telematics services and he actually programmed my cell phone. I can not begin to express the excitement and satisfaction I felt when I drove my new Lexus ES for the first time. Randy, please know your assistance with the purchase of my Lexus IS and Lexus ES is greatly appreciated!! You are the best!! In a couple of years, you will recieve a third call from me... When I'm ready to purchase the Lexus GS!!! Lynette Harris

JoyMann

Mar 18, 2012

Need to improve customer service. When I call to ask about assistance I'm told "nope" can't do that. Tried to get info on European GPS maps info (no help) and dealer info for Europe--no help at all. Amazingly, I found the dealer on the internet within minutes.If it weren't for Leigh and Lanny Hamilton, I would have had another bad experience with Koons on this last visit. I will never use your services again and tell everyone I know about how bad it is there (with the exception of great service from Leigh and Lanny)

davidjondan

Feb 29, 2012

We have been dealing with Koons Lexus of Wilmington for years now. We are on our second RX350. We just love Lexus brand vehicles. We have been working with everyone over the years and have been very satisfied. The most recent purchase was a 2009 rx350 certified. Even though after a few miles we found a couple of items that needed attention the team at Koons jumped right on it and took care of it. Dan Hayes was so easy to work with, he makes you want to come back next week and buy another vehicle from him, the experience was so pleasant.Leigh Encarnacion is outstanding! I have never met anyone quite like her! She makes you feel like family, it is an amazing experience. You feel like you have known her for years....Her follow up to requests are prompt, and she goes way out of her way to make sure you are happy with your ownership experience. Her excellent interpersonal skills are natural, she is truly interested in what you have to say. She gets a five star rating! The dealership is undergoing a major upgrade, I am impressed with all the teams and how they are working around all the construction. Jim Koons should be proud of this team.

artsy08

Feb 11, 2012

Excellent customer service, very efficient and fast. Kimberly is always courteous and friendly and remember me by name. I enjoy having wifi available to me.

Dgonze

Feb 8, 2012

NEVER buy a car from this dealer if you think you will ever need to take the car back for service. The service department is terrible. The first time they tried to tell us our tire sensor light was on because our mechanic damage all 5 sensors and it was going to cost over $200/sensor. Took the car back to our mechanic and he fixed the computer chip; nothing wrong with the sensors.Second time our mechanic said we needed a new transmission after 50,000. They tried to say there was nothing wrong with the transmission (warrenty was running out in 6 months). Our mechanic called and threatened the service department. Service called us and said they would put in a new transmission but it would take several days to get the parts in. They wanted us to return the loaner car and drive our car until they got the parts. Wanted us to drive a car when the transmission was going!!!!AND when we picked up the car after getting the new transmission the gas tank registered 0 ZERO miles until empty.NEVER TAKE YOUR CAR TO THIS SERVICE CENTER

CNSRJH

Jan 27, 2012

I have purchased two Lexus vehicles from Lexus of Wilmington since 2001. With my latest purchase of a 2012 Lexus RX350 John and Doug in Sales were very thorough and patient in explaining the cars many great features. Leigh, Customer Service Manager, was very pleasant and useful, evidenced by her setting up my wife's blue tooth hands-free phone and downloading all of her contacts from her cell phone. We love the handling and responsiveness of the new Lexus which we quickly tested on a long trip. I am well satisfied with all of the fine professionals at Koons Lexus of Wilmington, including the quick and competitive financial negotiation with Ray the Sales Manager. While not tested yet under the new dealership, I am sure the maintenance service team will be as helpful and on their game as the previous owner. I would highly recommend giving this dealership a look if you are in the market for a Lexus!

Johnny G LA

Dec 12, 2011

i purchased an 2009 Nissan Murano SL. i couldn't be more happy with it, the condition is almost prefect, the price of the vehicle was great and the saleman Randy, couldnt be any more accomadating and friendly. If i know of anybody looking for a new or used vehicle i will definitely be telling friends and family about Koon Lexus in Delaware.Many Thanks for a wonderful experience,John

douglasraymurray

Nov 5, 2011

I have purchased three Lexus vehicles from Lexus of Wilmington since 1997. From the very first meeting with Leigh in 1997, when she greeted me at the reception desk, I was impressed with her "happy to see me," and upbeat attitude. With my latest purchase of a 2008 Lexus ES-350, she has patiently explained many of the great features. In her present position as Customer Relations Manager, she recently set up my blue tooth hands-free phone and downloaded all of my contacts from my cell phone. I love the handling and responsiveness my new Lexus. I am well satisfied with all of the fine professionals at Koons Lexus of Wilmington, including my friendly, problem-solving service experience with Greg Ritter. D.R. MurrayWilmington, DE

2008lexus

Sep 26, 2011

Lanny Hamilton, Assistant Sales Manager at Koons Lexus of wilmington simply exemplifies customer service. I own a 2008 Ls460, ownership is a pleasure. I am pleased to have him as a representative of lexus and their pursuit of perfection, here is a believer. Thank you Mr. Lanny Hamilton.Michael Carter

MGjarvis

Sep 22, 2011

While I brought my car in for regular maintenance, I asked them to check the blue tooth phone connection as it stopped working for me a few months ago. Leigh Encarnacion and I went to the car to see if we could correct the problem. Leigh patiently tried a number of options until she got the blue tooth working again. I was very impressed with her patience and positive attitude. I have been coming to Lexus of Wilmington for 7 years (the length of time I have lived in Delaware) and have been pleased with the work and the staff but Leigh just went above and beyond.

karenleedl

Sep 20, 2011

I was so upset when I had my car accident and my car was totaled.My first thoughts was OH NO - I HAVE TO GO CAR SHOPPING!! After many BAD car shopping experiences for myself and with my son and daughter. Not to mention a recent run in with the service department of Wynn Volvo.We were dreading it!!I did do a lot of research on line and had the luck of emailing Jim Fortgang at Koons Lexus of Wilmington. He had contacted me right away to advise me car I was checking on was sold. But he contacted me the next day with another model they just had traded in.We made the drive down from King of Prussia PA the next day.My husband and I were very happy with the condition of the car and the price of the car! Working with Jim was a delight.He was friendly and informative. Not overly aggressive and made the whole transactiona breeze.I will be sharing my experience with Jim and Koons Lexus of Wilmington with my family and friends. I have to say - it was WELL WORTH THE TRIP!!Thanks to Jim Fortgang & to Koons Lexus Wilmigton!!

mscerni

Sep 5, 2011

I had an idea of roughly what I wanted the day I decided to get a new car. That day I went by a couple of dealerships and was NOT impressed with the customer service! When I walked in to Lexus of Wilmington I was immediately taken care of by an awesome salesman named Doug. I told him what I was looking for.....we got right down to busines..... and yeeah did I get a "WOW" price like they advertised! I got a great deal on a car with a low monthly payment and I was also was mashing on out of the lot in no time and on my way!!! Whether you know exactly what you want or even if you need a little bit of guidance I would recommend at least stopping by Koons....you will be leaving with something luxorious no matter what you choose!!!!

jlrivello

Sep 1, 2011

Truly a great dealership. Very knowledgeable and friendly team. I never once felt 'pressured' to purchase my vehicle nor rushed to make a decision. Having someone actually walk me through every feature of my new car was truly a welcomed treat which ensured I was paying attention to the road instead of trying to figure out the buttons and what they did. I highly recommend purchasing a car from Koons!

robster1

Sep 1, 2011

I was very statisfied with my first service experience at Koons. So far, all of the contact that I've had since the purchase of my Lexus has been very positive.

dthompson88

Aug 30, 2011

LOVE this dealership! I absolutely rave over them! Koon's has a great business model!I've referred my colleague over there and he too just can't believe how great this dealership is! Honestly, as long as they keep this business model I will not buy a car any place else and will continue to refer my friends and family to Koon's.

danni856

Aug 29, 2011

I was extremely pleased with this dealer. This was my first time buy a car and my experience was great. It started with a prompt response to my internet inquiry.I was given ldirections and when i arrived from new jersey the receptionist greeted me with a big Smile, i felt welcomed to Koons. From there Randy obrien did a great job at explaining my process, he pulled no punches and gave me exactly what i came for.The car i purchased was in impeccable condition garage kept, clean, detailed and service report to compliment. Koons had serviced the car and gave me a list of what they did (they do that with all of their cars)I would gladly purchase from them again and i would refer my friends.THANK YOU RANDYDANNIELLE CHAMBERS 2005 Jeep Grand Cherokee

AKlerlein

Aug 5, 2011

Always a pleasure to go to this dealership, personnel is superb. Quality work always.Highly recommend Koons. Service is fast and reliable and very friendly.

MalindaW

Aug 2, 2011

I had ben looking for a couple of weeks at Acura, Mercedes, Infinity, BMW, Honda, Mazda,Ford Taurus (new 2011), and Audi 2008 used cars. I was just about at the end of my rope, frustrated, tired, and confused comparing all these car's pricing, bells and whistles etcRon Gibboni and Kevin in the pre-owned department of Koon's Lexus of Wilmington were an excellent team in helping me finally find the right car, at the right price, and a competivie interest rate.I am looking forward to a long and happy relationship with Lexus. In the past I have owned 5 Mitsubishi cars, and kept my last 2000 Diamante for 11 years! I am in this for the long haul, and am a loyal customer once you prove you can take good care of me!Malinda Wirosloff

susan mccauley

Jul 27, 2011

Congratulations to a great dearlership full of customer friendly staff. I will be buying my second lexus from them next year. We made a appointment to upgrade our nav and found out that we really did not too but needed to adjust our settings. Leigh took over and hour and help reexplain our system and made sure we were fully satisfied.Meanwhile the service team relaced our plate holders complimentry!!John Skeen then sat down and helped us with pricing on another Lexus.(He sold us our first).We have recommended this dearlership and have had fridns purchase from this dealership.All of us live in the Lehigh Valley area and are all very satisfied with this dealership. Thank you!!!

jladams

Jul 26, 2011

We bought out second car from this dealership. The car delivery was delayed (not the dealer's fault)-I was given a courtesy car to drive. Thank you John!

MHumes

Jul 26, 2011

I found Koons Lexus of Wilmington on the website thru Auto Trader. When I contacted them about the vehicle I was interested in they were VERY helpful. Doug Horst sent me several nice photos of the vehicle. I live in Michigan so this was a real RISK to try and buy a vehicle thru the website (site unseen - except for Doug's information and the photos). Doug assured me this vehicle was in great condition and had been very well taken care of. Doug too was taking a risk by trading in my Honda Odyssey van (sight unseen - except for MY information I gave him). Bottom line . . . we both trusted each other. I would HIGHLY RECOMMEND this dealership and DOUG HORST as your salesperson for a new or used vehicle.IT WAS WELL WORTH MY 11 HOUR DRIVE (EACH WAY) - I LOVE MY LEXUS SUV THAT I PURCHASED AT KOONS LEXUS OF WILMINGTON, DELAWARE.Margie HumesBattle Creek, MI 49017

ptchristy

Jul 21, 2011

We have owned ten (10) Lexus and have had them serviced at dealerships in Arizona, Delaware, Florida and Oklahoma. Not only does Koons Lexus of Wilmington provide the best service and the most attention, but also they do that while constrained by an obsolete building that limits their room to store vehicles. That one limitation will soon be eliminated when they complete their rebuilding, which will improve the customer experience even further.

CohenDon

Jul 19, 2011

Service is outstanding at kOons Lexus of Wilmington. From the moment I walk into this dealership, I am treated with the utmost respect and a feeling like I am the only individual at the dealership. This is my fifth purchase from Koons and what keeps me coming back time and time again is the great service and the wonderful employees standing begin the Lexus philosophy.

Tiffany610

Jul 19, 2011

The Koons Lexus of Wilmington team was excellent. I purchased a 2008 Lexus IS 250 at the end of last year. They had such competitive pricing that my husband and I drove from northern Virginia to purchase the car. The car was in "like new" condition and the salesmen were so efficient that I left with the car that day. Thanks Koon's Lexus of Wilmington for the great car buying experience!

scare46

Jul 18, 2011

John Skehan did an excellent job of selling us our car. He was most patient with me and did a lot of research to find us the car we wanted. He got a wonderful deal for us when we finally decided on the one. John also went above and beyond when he delivered the car to us. He was an excellent salesman when showing us all of the great accessories on the car. We have already recommended John and the dealership to others.Thanks John Skehan and Koons Lexus for such a great experience.Skip and Sharon Waddington

mlj3881

Jul 12, 2011

Went in for a regularly scheduled maintenance with additional deatailing (it needed it after 18 mos with me!).I was scheduled prompyly, offered a loaner, had an efficient drop-off, and it was finished before promised. George was friendly and took care of everything. My car looks and runs like new AND they took care of a little body work that I hadn't even asked about.

bjberry1226

Jun 21, 2011

I went into the dealership to get a sense of the trade-in value for my ES350 and to possibly look into trading up to an RX350. Randy was very friendly and helpful. I received good, fair value for my trade-in and got a good deal on the RX350. It was hassle free, but I felt I received a fair deal.

tomroman

Jun 20, 2011

Randy O'Brien was extremely helpful showing me all the features of the ES350, spending a good hour answering all of my questions. I thought I got a great price on the Lexus and also on my trade-in. He returned all of my phone calls and even afterI purchased the vehicle, he contacted me to make sure I was not having any problems.He even offered to help me with any of the features of which I was not familiar.

rchalian

Jun 15, 2011

Excellent Service, friendly, no dealer games, they gave me a competitive price. They were quick. These all made my expirience very pleasant. I have already recomended them to two of my friends.

clarkcollinsfam

Jun 13, 2011

We have purchased four vehicles from Koons and have always been satisfied with the superior quality of each vehicle as well as the courtesy and professionalism of the sales and service staff. Buying a car is not our favorite way to spend a weekend due to the usual amount of time and paperwork required, but we were fortunate to be introduced to Doug Horst, whose knowledge and expertise made our last experience pleasant and seamless. As a matter of fact, we were so pleasantly satisfied with the efficiency of our purchase that we called him six weeks after our Lexus purchase and traded in our second car for a used vehicle that we found in their beautifully restored climate-controlled used car facility. Thank you Koons Lexus and Doug!

smharmon12

Jun 13, 2011

Bill was the friendliest, personable salesperson I could have asked for. The only downfall from my perspective is that was overshadowed by the amount of time I had to spend in order to purchase. I arrived at the dealership at around 9 am, only test drove 1 vehicle because that was the vehicle I knew I wanted, and had to leave and come back to the dealership due to a previous engagement because all of the paperwork wasn't finished. Ultimately, I arrived at 9 am, left the first time at 1pm, came back at 5pm and ended up not leaving with my purchased vehicle until 8 pm that night. I think it's a bit ridiculous that it takes 8 hours in all to purchase a car and it's never taken that long at any other company.

susanrs

Jun 13, 2011

Purchasing a new car at Koons Lexus was pleasant and easy. As a woman,I was concerned about high-pressure sales tactics. But my salesperson,John Skehan, listened to the car features and options I wanted, found a match quickly, and treated me with respect throughout the process. Negotiating the sales price was painless and I was happy with the final price. The service department is excellent with a focus on customer satisfaction. I love driving my new Lexus too!

gbertet

Jun 9, 2011

I bought my 2005 Lexus ES330 At Koons Lexus of Wilmington and they also service it.Over the years I have dealt with a few Lexus dealers and I think that Koons Lexus of Wilmington is at the top of my list.Pick up wash/vacuum is part of there service. They are very customer friendly I enjoy dealing with them.

wayne bach

Jun 9, 2011

The dealership made buying a car a no hassle joy. They were easy to deal with.You always felt that you were being treated fairly and with respect.

caccese

Jun 8, 2011

I was looking for a hybrid to replace my gas guzzling Navigator and I was most interested in the CT. With the price of gasoline rising and the situation in Japan the CT became impossible to find anywhere. Randy kept me in mind and gave me an immediate call when an HS250h came in used but with only 4000 miles. I was very pleased with his following up with me and I am absolutely ecstatic with my HS!! If you are in the market for a Lexus definitely give Randy O'Brien a call!!

Alan M Levin

Jun 7, 2011

This is the 10th car that we have bought from Lexus of Wilmington and we always go back to Lance since he has been honest and fair with us and always made our exsperiance wonderful. He is an asset to your brand. Also Greg Ritter is a great asset to Lexus and has always made sure that our service exsperiances are great and easy. I can't say enough good things about both of these Two men.Alan Levin

boines

Jun 7, 2011

Lance Bartel is a very knowledgeable and very professional sales rep. Was a pleasure to work with Lance Bartel on this LX 470 trade in and LX 570 new purchase. I was not going to trade up but Lance Bartel helped me make the decision without pressure. The merits of the deal were convincing. Am very happy with the new vehicle. I recommend Lance highly as he is the most knowledgeable and most professional sales rep i know.

cathie.terry

Jun 7, 2011

I have dealt with Lexus of Wilmington for the past 7 years and when I decided to purcahse my new car they were the first stop. Lance Bartel was excellent....explained all the new options of the latest model and took the time to make sure that I got a very fair and good trade in value for my old Lexus. As I explained to Lance I am a very busy person and needed to make the transition into the purchase of the new Lexus as smooth and quickly as possible. Lance did just that for me! And the service did not stop after purchasing the car! I received a call several days later to make sure I was satisfied and if I had any questions. I have recommended other friends to Lance at Koons as I felt the overall experience in working with him was terrific!

crf013

Jun 7, 2011

I was totally satisfied with my new vehicle purchase of my new 2011 GS350 Lexus at Koons Lexus in Wilmington DE. It was a pleasure to work with Bob Barrett during the sale negotiations. Bob made me feel that I was an integral part of the sale process. Because I had purchased our 2008 Lexus RX350 from Bob (back on ~02/2009) I was familiar with Bob's unique style and great demeanor. I have been exceptionally pleased with all aspects of Koons Lexus i.e. the service department, the finance dept. and the new car get-ready dept. I will, without hesitation, recommend my friends and co-workers to purchase their next vehicle from Koons Lexus.

matthawk77

Jun 7, 2011

I came to Koons looking for a used car. Doug Horst helped me with the finding exactly what I wanted. I felt no pressue whatsoever as you do in most car dealerships. All of the used cars that Koons had on display were in top notch shape and even kept indoors. I would definitely return to Koons Lexus of Wilmington when I am car shopping in the future.

pattyneedham

Jun 7, 2011

I walked into Koons with the intention of buying a new Lexus. I had been and was a current owner of a Lexus which I had owned for 11.5 years. My salesperson, Lance Bartel, was friendly and informative without pressuring me. He answered my questions immediately and provided pricing for the vehicles that I was interested in without trying to steer me to other models. I asked for total prices (including tags, dealer prep etc) for 2 cars which he provided that evening. As I was dealing with an honest and forthright person, and was pleased with the prices, I made arrangements to buy the car of my choice that evening over the phone. I picked up my car two days later and have been extremely pleased with it. Since my purchase, there were questions regarding receipt of my title. Lance offered and made the appropriate phone calls to ensure the title was being processed. In addition, while Lance was on vacation, the manager, Ray Bonhs was wonderful when I spoke to him regarding the title issue and offered his cell number in the event I was unable to reach him. I will recommend Koons to anyone wising to buy a Lexus.

cchapin

Jun 6, 2011

My first purchase of a Lexus in 2005 was not a good experience. I never returned to that dealer and began using Koons for all of my service needs. When I was thinking about trading that car in, Koons was put to the test. They did not dissapoint. Mr Barrett was my sales consultant. He was receptive to my interest,was able to assist me with the decision to purchase another Lexus and made sure I was educated about all the options available. He shared financing options and incentives. I never was pressured or left waiting. The end result was a new car for me and a check in the PLUS column for Koons.

dstangis

Jun 6, 2011

We checked every dealer in the tri-state area within 50 miles. We weren't happy with the lack of transparency from the first dealer we visited on the Main Line in Philly. We checked prices on-line and this dealer responded promptly with all the facts. We were no-nonsense buyers ready to make the purchase in the most efficient but cost-effective way possible. Lance (from Koons Lexus of Wilmington) reached out and within a day we were done.We went down to "test" drive the vehicle and he had it ready to drive off the lot if we were happy with it. They did the state inspection and even come up to PA to pick up and drop off the vehicle for service. Great benefit for my wife who wants nothing more than for the vehicle ownership experience to be hassle free. We haven't had our first service yet, but are looking forward to it. I keep my vehicles for 10+ years, so want a dealer I can trust.

tahiti09

Jun 6, 2011

I am 47 years old and this was by far the most enjoyable car buying experience I have ever had! Everyone from the very pleasant receptionists to my salesman, Randy Obrian,and sales manager Alex, went way out of the way to make sure I was happy and comfortable with the car I was buying. Even the service department called me to let me know the car had to go through inspection before title work could be done, So they actually came out to my place, picked up the car and ran it through for me!!! Wow thats service in my book! Cant say enough about this dealership, I will deal with them from now on exclusively.

tripblack

Jun 6, 2011

My family had purchased from Koons Lexus of Wilmington in the past and recommended it to me. I will now recommend it to others. Bob Barrett was a fantastic sales representative. He was very helpful as well as patient without being pushy or annoying. I will send people to Bob in the future. I also really like how Koons will come to you and pick up your vehicle when it is time for a service appointment. This is extremely convenient.

ushapranav

Jun 5, 2011

I was very much impressed with the sales person John Skehan in providing me the car I need. He gave me the price and the car details.

ellen88

Jun 2, 2011

Very nice and professional staff. the best price. the best dealership.A few months later,I will buy new car for my doughter. it will be only here.I am very happy with my care. Very comfortable, maneuverable and reliable car. I love this GPS sistem.

gpv

Jun 1, 2011

The sales team was very helpful with 1 - giving details of the vehicle during the test drive2 - of course offering a test drive3 - honest with condition of car and car price4 - honest with making recommendations based on customer's likes/ dislikes/ wants etc5 - finance team did a great job offering a very competitive rate for financing6 - follow up calls to ensure everything was working fine after the sale7 - flower baskets after sale8 - promise to fix up any issues and stand by the promise9 - overall a very courteous, friendly, respectful experience

peace200

Jun 1, 2011

I bought my Lexus SUV several months ago. I checked the price others were paying for that vehicle on different web sites. Finally my wife and I visited Koons Lexus in our town (Wilmington DE). I gave them the price others were paying for that vehicle. Very surpisingly I was offered exactly the same price that I was hoping for, without any further discussion. In my entire car buying history, which spans over 20 years, such pleasant buying experience had never occurred. I am most appreciative of Koons Lexus and particularly to Mr. Dan Hayes, whom I very highly recommend.

ttrezise

May 27, 2011

George Shaer is excellent! He really represents the dealership well and their goal to be the best in providing excellent customer service. I have bought two Lexus' from Koons Lexus of Wilmington and it is because of this great customer service that I go to them.

kamesq

May 26, 2011

When it was time for a new vehicle, my husband suggested I consider a Lexus SUV, based on his positive experiences with Koons Lexus of Wilmington. I was greeted by the sales manager, Ray Bonhs, who listened to my request to test drive a Lexus SUV, and introduced me to salesman, Doug Horst. Mr. Horst helped me narrow my choices to the Lexus GX, and he graciously and expertly guided me through the process of overview of the vehicle, test drive, and financing options. I was very impressed with how the GX handled, and I felt quite comfortable during the test drive. The Lexus GX was a cut above any of the other SUVs I considered. Mr. Horst diligently prepared financing, and he went the extra mile to make the sales process efficient and seamless for us. All of my interactions with Koons Lexus of Wilmington were handled courteously and professionally, and I am delighted to recommend Mr. Horst to those considering the switch to the truly exceptional Lexus GX.

jfkile

May 10, 2011

Prior to buying our first Lexus, we owned an Acura Legend. We absolutely loved the car and intended to replace it with another Acura - EXCEPT! Our Acura dealer's service department was a continual hassle. On the recommendation of a friend we investigated Lexus of Wilmington, liked what we saw and bought my wife a 1997 ES300. We have subsequently bought a 1999 RX300 and 1995 RX330. We have liked our Lexus vehicles very much, and while our buying experience was relatively pleasant, the real reason for continuing to buy Lexus from (now)Koons Lexus has been our service experience which has been excellent. We have worked with George Shaer for most of our Lexus experience and have found him to be the epitome of customer service. He knows our driving habits and our vehicles and is able to help us make service decisions that keep our driving safe and reliable while helping us to contain service costs. I suspect that he could sometimes generate more service revenue from us, but by extending the customer care he does, we are committed to him and ultimately to Koons Lexus of Wilmington.

jamesprim

May 9, 2011

The Sales Representative was the most professional car salesperson I have ever dealt with. His calm demeaner combined with this through knowledge of the dealership's inventory of cars was impressive. His quick response and follow up to numerous questions were greatly appreciated. Rather than view Mr. Horst as a car salesman, I consider Doug as a vehicle consultant who provided me valuable guidance and support in making a well informed purchasing decision.

dajackson

May 6, 2011

On 4/15/11 I took my 2005 Lexus ES330 into Lexus of Wilmington for its 50,000 mile service and, as usual, dealt with George Shaer, one of the long-time service representatives there. I bought my first Lexus at Lexus of Wilmington in 1993 and we have since bought two more. One of the principal reasons I am so positive about Lexus as a brand is the quality of the service experience. I have been dealing with George for 17 years now. He knows our cars and their service records individually. He provides not only efficient and knowledgeable management of the service process, but expert consultation and advice about service issues as well. It is hard for me to imagine how he could do his job better from my perspective.Lexus of Wilmington understands that time is a very valuable commodity for their service customers, and they have designed their customer interaction process to be very efficient without compromising the quality of the communication that is required. Their provision of loaner cars is a major asset for busy customers, as is their ability to provide those loaners with an absolute minimum of time and paperwork involved. Since many of the loaners are new Lexuses, I suspect a number of new car sales are ultimately generated from people who drive them. I know that was the case for my wife and myself. But the main way the Service Department helps to generate new sales is just the overall ease of the service experience and the quality of the work they do. I would hate to have to go back to any other auto service department that I had experienced before I started with Lexus.

Razldazl2020

May 2, 2011

Having had 7 Lexus vehicles to this point, I can honestly say that I have always enjoyed my experiences . From reception ,to sales ,and most importantly service.Though it is safe to say that some experiences were better than others , none were ever unpleasant.Every effort is made to make the customer experience memorable.Youare made to feel like "family " when you walk in and every effort is made to make you feel comfortable while you are there.

F Scarangella

Apr 28, 2011

We purchased a Lexus about 2 years ago from KOONS which is located almost 3 hours from our home. I was in the area and decided to stop as I was having a problem with the bluetooth connection in the car. A very nice sales person came out, his name was Doug Horst, he was very courteous and helpful. He told me they have never seen a problem with the bluetooth connection and it was usually owner cell phone problem. We walk into the service department and he ask Lanny Hamilton, assistant service manager, his attitude was not very friendly toward the salesperson and it was very embarrassing for him and me. So Doug went to Leigh Encarnacion the customer service manager. She was SO helpful and explained how we disconnected the bluetooth by accident. She was very thorough, friendly, new how to operate the car system. I was very impressed and very appreciated. I feel that Doug Horst and Leigh Encamacion are a great asset to KOONS LEXUS Lanny not so much unless he was just having a bad day.Florence Scarangella35 Daisey AveOcean View, DE 19970302 539 1247

blairgk

Apr 27, 2011

I was in search of a pre-owned car since my old faithful decided to give up. Jim Koons Automotive was my first choice since my wife had made her last 2 purchases with them. I visited several different koons locations with Lexus of Wilmington being my first. The car i was interested in initially was sold like a couple of hours before i got there, but Doug and Jeff still were more than willing to allow us to test drive 2 others before leaving even though they were past their closing time. We left without making a purchase and continued to search other locations including Koons Annapolis Toyota, Koons Tysons Corner Toyota, Koons White Marsh and others. Representatives from all locations followed up in the days following. About a week later we got a call from Koons Lexus with information on a new promotion. We got there the next day and fell in love with a 2005 ES330 with the super low odometer reading of 15280 miles. Half way through the processing of the paperwork we saw another one that we had overlooked and asked if we could see that one. Doug was more than willing to assist even though we were halfway through the process on one car. We ended up looking at a couple more but in the end we stuck with our original decision. It is no surprise that we ended up right back where we first started our search as Koons Lexus was certainly a cut above the rest. The proffessionality, patience and warmth that Doug, Alex and the rest of the team displayed exemplified what true costomer service should be. In the weeks proceeding, we kept in contact as we took care of the necessary issues to complete the sale. Everytime i speak to a rep from Koons Lexes, whether by phone or in person, i am impressed. I would definately reccomend Koons Lexus to anyone in search of a car.

billb5091

Apr 18, 2011

I visited Koons Lexus is search of a used Lexus LS. The general manager introduced me to Doug Horst to assist me. Doug advised me that they had a new showroom for their used inventory and took me to the location. The inventory was excellent and in no time at all I had selected the vehicle I wanted to purchase. From that point on Doug was amazing in his knowledge of the automoble and assiting me in a hassell free purchase. I must add that the used car general manager was also a pleasure to deal with. Doug's knowledge of the automoble and his overall assistance made my experience truely unique and pleasureable.

rlc58

Apr 16, 2011

I purchased my Lexus in 2000 and it was actually a pleasant experience! The salesperson was SO friendly and honest. She is no longer working there or I'd mention her name. I have been taking my car back to Lexus of Wilmington for 11 years and have always had fantastic service. I am especially impressed with the prompt and courteous attention from both George Shaer in the Service Dept and Leigh Encarnacion in Customer Service. In all those years my car has been ready when promised except for one time...and that time only an additional half hour was needed. I am always provided with a new, clean loaner when I am not able to wait for my car. The waiting room is attractive and comfortable and a wide selection of beverages is always offered. I would highly recommend this dealer to anyone who is looking for quality service as well as wishing to be treated with courtesy and respect.

paulr_19063

Apr 15, 2011

I would like to commend Leigh Encarnation, who in serviced me on the rather complex blue tooth / cell phone setup, a feature I had not used since I bought the RX about 18 months ago. Leigh did an excellent job both programming and showing me how to program this nice hands free telephone feature. Also, I brought my 350 RX in for its 20M mile maintenance. As usual, the service and courtesy of the service folks was excellent. I enjoyed working with Al over the 11 years and 3 cars I have brought from this dealership. He goes the extra mile whenever necessary.

hkrinsky

Apr 14, 2011

I have had several Lexus' since 1993 and the service department is the number one reason I keep coming back. They all have great personalities and are wonderful to work with every time I come in for service. I truly enjoy taking my car in for service! Not a chore at all.

fchudzik

Apr 12, 2011

My daughter saw a 2008 IS250 online at Koons and her and I went and met Ronny. He made my duaghter feel comgortable with our decision to purchase the IS. It was exactky the color she was looking for and Ronny gave us a wealth of information about this vehicle including the certified warranty. It was like purchasing a new vehicle. He was easy to talk with and he had no hidden agenda. I would recommend Konns and especially Ronny to anyone looking for a new or used vehicle in the future. ThanksFran Chudzik

djsalz

Apr 8, 2011

We just purchased our 4th Lexus, a 2011 RX450H. The first 3 were also purchased at Koon's Lexus of Wilmington.The salesmen involved in our previous purchases were good, but Ron Gibboni was excellent. He answered all of our questions before they were asked and more. Purchasing a new car is usually stressful, it wasn't this time, thanks to Ronnie G. and Alex.Whether we were there for service or just to browse, Alex Hafer always makes us feel very comfortable.The service department is the best around. In the past, before owning a Lexus, we've ventured away from dealership service departments due to lack of or poor service. Since we've owned a Lexus, the only place our vehicles are serviced, is Lexus of Wilmington and we've been very satisfied.We would definitely recommend Koon's Lexus of Wilmington to friends, family and anyone shopping for a new vehicle.

Chequechick

Apr 7, 2011

Being a woman, I appreciate the peace of mind Koons Lexus of Wilmington gives me. At the recomendation of my father, I purchased my first certified pre owned Lexus and have never looked back.They have assisted with sales/service and auto body repair. The first thing I noticed is customer service-you are treated with respect be it whether or not you have a brand new car or a 5 year old car. I always have had problems with service-not so at Koons-they listen to you when the car comes in for service to diagnose any issues. They are flexible as far as getting the car getting there which works for different schedules.As far as sales go-Leigh is the face of the dealership-always ready to assist customers to make sure their Lexus experience is one they want to repeat. She does a wonderful job of doing that.

George Chambers

Apr 7, 2011

I initially visited the dealership to browse the vehicles on the lot. I was greeted by Doug Horst who took me to the inventory warehouse. The collection and quality of pre-owned vehicles are amazing. But, Doug's professional demeanor, patience and knowlege about the cars got my attention. I was also impressed by the class look of the show room and sales staff. I had a wonderful experience at the dealership and subsequently purchased a 2009 Lincoln MKS.

rmrice

Apr 7, 2011

This was the most enjoyable car buying experience I have ever had. The salesman was well educated, well experienced in the world, articulate,and very knowledgeable about automobiles and the Lexus product line. He did not try to sell me, but let the car sell itself. All my questions were promptly and completely answered.

trisct200h

Apr 7, 2011

We had the best car buying experience possible. Doug Horst was upfront, honest, kind, attentive and quick. We knew what we were getting before we called Doug. He treated us with respect and the price was phenomenal. We had it shipped from Delaware to Houston, and would do it again. It was worth it. We truly cannot say enough good things about Doug. He was probably the most knowledgeable salesman we have ever come across. We strongly recommend this dealership and Doug Horst for your car buying experience. We love our brand new 2011 Lexus CT200h! Thank you so much!

Rick Horsey

Apr 6, 2011

I gave Koons service a great rating because of the excellent job Lanny Hamilton did in making sure our Lexus was done on time and correct. I have been dealing with Lexus of Wilmington since 2001 and Lanny has always provided excellent customer service.

SoPrudent

Mar 28, 2011

I gave this Dealership a great review because I recieved great customer service from everyone I came in contact with. And more importantly they gave me what I wanted. Its a very freindly enviroment. Also my father brought his lexus from there, so I noticed that the great service doesn't stop after the purchase.

Ciro DeSaro

Mar 27, 2011

I gave a superior rating because Leigh helps with every aspect of the service. She is courteous, and goes out of her way to make sure I have received the highest level of service possible.I feel very comfortable knowing that Leigh is in charge of customer service, ready and willing to take care of any problems that arise.Ciro De Saro

mervin.daugherty

Feb 21, 2011

Dealership is outstanding with every visit. The next time I buy a vehcile it will be from this dealership due to their excellent customer service. Service department is very efficient and knowledgeable. There seems to be a high level of integrity and honesty among the staff. It is very easy to discuss problems with the car.

kenyasmith

Jul 11, 2010

Koons Lexus of Wilmington showed much grace and generosity to my family. After a salesman in service demonstrated insensitivity to our personal situation, customer service was very willing to make it right. Leigh Encarnacion and Greg Ritter answered the call of duty to correct the infraction committed by the salesman. We are extremely pleased with how they proactively addressed it in word and deed. May God bless Leigh, Greg and Koons Lexus!!!!

syl121643

Jul 5, 2010

As indicated in the survey extended experience with the dealership has been GREAT. I had a lease contract for my vehicle that terminated this month. I was not in a position to my a purchase and enjoyed my vehicle. I was given the option to buy the current vehicle of which I did and was very pleased with the price, terms, and warranty that I was able to contract. The referenced individual provided understanding and kindness with the transaction. Thank you for the experience.

mglog

Jun 15, 2010

There is little presssure to buy, sales staff are knowledgeable. Service hours are flexible, free loaner is a plus, unfortunately for the buyer, Lexus is able to get good price(s) for their cars and service work, but I still trust the service enough to bring my cars here for most of the work after the sale.

SaniDel

Jun 14, 2010

We concur that Koons Lexus of Wilmington is excellent. Not only do they sell a quality product, but also they back what they sell with competent service and support.Our most recent experience with Koons Lexus of Wilmington was for our first service on our new 2010 GX 460. The service was under warranty and we also had the vehicle completely detailed. We had the use of a 2010 RX 350 loaner with less mileage than our own vehicle! At the end of the day our GX was ready, but it was not convenient for us to return to the dealership. No problem ... we kept their loaner overnight and exchanged it for our GX the next day when it was convenient for us.Our previous experience was for the software update that caused Consumer Reports to temporarily recommend against the GX 460. Our GX was the first to be updated, it was done on our schedule and at our convenience while we had lunch at a nearby restaurant. By the time lunch was over our vehicle was updated, washed and returned with a full tank of gas, which was expected. What was unexpected was that we also received a new set of floor mats!Prior to our GX 460 we owned a 2006 RX 400h. We left the RX at home for several weeks while we were on vacation, but returned on a weekend to a dead battery! Not only that, but also a late-December blizzard! We called Koons Lexus of Wilmington early on Monday morning and their service manager Greg Ritter took our call. Before the morning was over we had two emergency crews from Koons Lexus of Wilmington, but neither could restart our vehicle. We were provided with a loaner and our vehicle was taken in on a flat-bed tow truck.As our repair was unscheduled and complicated by record snowfall, we had the use of their loaner vehicle for four days while our vehicle was repaired, plus we had the next service maintenance performed. Our vehicle was returned to us on Christmas Eve with all repairs, maintenance and detailing complete. Meanwhile we were able to finish our Christmas shopping using their loaner.These recent and relevant good experiences with Koons Lexus of Wilmington are typical and have kept us in the Lexus family for sixteen years. We have owned ten Lexus vehicles, not all of them purchased at Koons Lexus of Wilmington as we also lived in Arizona and Florida, but all of them serviced at Koons Lexus of Wilmington when we would visit Delaware. We have had experience with Lexus dealerships across the country, but Koons Lexus of Wilmington is more than their match.Once they have completed their long-awaited remodeling, Koons Lexus of Wilmington will have eliminated their only disadvantage, i.e., their thriving dealership is housed in a cramped and obsolete building that while ideally situated for their customers is limited by the physical structure of the building. Fortunately, that problem can be solved with money, which Koons Lexus of Wilmington is willing to spend for the benefit of their customers.

stewartdawes

Jun 8, 2010

Koons Lexus of Wilmington is OUTSTANDING. My husband and I own 2 Lexus's so we visit this dealership on a regular basis. We have found all the employies to be courteous, friendly, knowledgeable and they go out of their way to be helpful. Our experiences at Koon's have only been very pleasant experiences.

shoppingdel

Sep 25, 2009

I WILL NEVER GO BACK TO THIS DEALERSHIP. DO NOT WASTE YOUR TIME HERE.When you purchase a luxury car, you expect superior service. However, you will NOT get any type of service here at Lexus of Wilmington. I am extremely shocked by the poor service I received. I have taken my car in twice to this service department - but NEVER AGAIN will they receive my business.I have been to two other Lexus dealerships across the country (CA and NY, this is because of moving several times) and I have NEVER had such poor service. I never imagined that I would be treated with such disrespect. DO NOT TAKE YOUR CAR HERE. The individuals are RUDE and DISRESPECTFUL.Their premises are also extremely outdated. Try another dealership, don't waste your time here. I am never returning.

poc215

Jun 25, 2007

Lexus of Wilmington, Delaware is one of the worst car dealships I have ever visited. The staff is rude and the quality of work is poor. You should stay away for any reason.