Lia Hyundai of Hartford reviews

maryl1991

Oct 28, 2016

They were very friendly, mustafa is briliant with customers i recommend more to see him and his managers, sal the general manager took very good care of us once again

Gary Raf

Oct 24, 2016

My first call was to service manager and was very professional. I was new to Lia Hyundai as a customer. I had an engine light go on that was related to the transmission sensor. The parts had to be order and would be in on mon oct 24. At that time I would come back to have new parts installed. Dane was service writer and greet me and had taken down all my information on my SUV. I was very pleased with the professionalism they showed me.

gospelherald

Oct 21, 2016

Raj, the sales representative was outstanding and professional. My experience was exceptional and I will definitely return to this dealership for purchase and service needs. It was the shortest time I've ever spent doing a purchase transaction for an automobile and I was never rushed.

angel.dones53

Oct 13, 2016

Nothing but a pleasure to do business with the people at Lia Hyundai! I would definitely recommend this dealership to anyone interested in purchasing a vehicle.

gripper

Oct 11, 2016

The 2017 Hyundai Limited is superior to my 2011 Hyundai Elantra GLS in every form, shape, or matter! Better ride and gas mileage and features.

paulomoreno1983

Oct 10, 2016

Very pleased with service. Staff .overall great place to buy vehicles. Good prices. Friendly people. Very pleased with service. Staff .overall great place to buy vehicles. Good prices. Friendly people. Very pleased with service. Staff .overall great place to buy vehicles. Good prices. Friendly people.

mikec7738

Oct 8, 2016

Please reference - Hyundai Motor America Case#: 9638230 everything was explained in the e-mail to Hyundai Consumer Affairs Fraud and Forgery someone at Lai Signed an Option request form in our name and charged us for something not requested if we had not forced the issue that we wanted to review the paperwork prior ro finalizing the sale this would have gone through.

Byron from Plainville

Sep 29, 2016

"Thank you" to Dane Morissette and his team at Lia Hyundai for everything great that happened at Lia Hyundai! I will be coming back for more of this in the future!

Nanne

Sep 24, 2016

Ibrahim was very helpful and accommodating when I brought my car in for service several times within a short time period. He communicated information in a professional and timely manner.

Gail Walter

Sep 23, 2016

Thanks to Raj Kumar for making the buying experience quick and easy. After going through a serious car accident he made getting my new car totally without stress.Thank you for helping us get our lives back to normal.Gail Walter

Kevin Burke

Sep 19, 2016

Thanks to Wayne Tait and the efforts of all others at Lia Hyundai my wife and I were able to drive out with a beautiful Sonata that we both love . Thanks again .

gyujinlee38

Sep 19, 2016

Our experience purchasing a car from Lia Hyundai was great. We love the car and appreciate all of your help and assistance in the car buying process. Thank you.

mauieaog

Sep 19, 2016

A comfortable environment to purchase or lease a vehicle. They are willing to work within your budget and driving needs. I look forward to returning next year and making another deal for another vehicle.

gayschwalbendorf

Sep 16, 2016

When I came to Lia I was greeted and asked very nicely if he could help us . He asked us for all our information and he kept saying that we didn't have to put any money down. He talked to my husband about how much better it was to lease the car and how it would be a brand new car 2017 we were very impressed with the whole experience. Thank you so much for making our experience nice and smooth.

m_seleznev91

Sep 16, 2016

My dealer was very friendly and helpful and we had a wonderful experience with buying our new car. Would highly recommend this dealership. Thank you very much Ed Jamal!

rohttisri

Sep 16, 2016

I knew exactly what car I wanted and the requirement/packages I wanted in the car. Raj was very considerate and helpful as he tried to help me get the package that I wanted at a good and price.

Joe

Sep 15, 2016

Courtney Mims Excellent customer service advisor. Was very helpful describing the service we were to receive.

elizabeth.weir.1979

Sep 10, 2016

I had an awesome experience as usual dealing with Ira and the rest of the staff over at Lia. I will definitely continue servicing and purchasing there!

tolk1

Sep 9, 2016

I worked with the salesperson and his supervisor and was offered and given exactly what i asked for, when I went back for the paper work transferring my plates my sales rep was there opened the door and shook my hand, paper work ready and I was on my way within ten minutes

qfam72

Sep 8, 2016

My experience Could Not have been Better. Mustafa, and the team at Lia Hyundai delivered EXCELLENCE! I would HIGHLY Recommend visiting Lia Hyundai of Hartford for a fair deal where everyone wins.

susan.meyer.feb.62

Sep 8, 2016

Ira was great!!! Straight to the point and super trust worthy!!! I will definitely make future purchases at Lia Hyundai of Hartford. I highly recommend this dealership, straight forward with none of the typical car stuff that everyone hates!

TE

Sep 1, 2016

I found this sale man Ed to be very pushy. I came into to ask about sales promotions I had seen on TV. Oh that car will not cost the 179 a month you saw. Try 280$ a month with 4400$ down for the Tuscan. Next he is pushing the Elantra for 220$. The amount required goes up to 9000$. Finally sale manager comes to speak to me. They basically escorted me to the door. Nope do not visit these people.

tunwin22

Aug 25, 2016

Couldn't have gone better. Dealership paid off a previous lease and got me into SUV at my price range. Great experience! Didn't expect to go to dealer in morning and walk away with car in afternoon.

bkennedy6

Aug 20, 2016

Excellent ( this is all I need to say because we liked our experience at your dealership. It was nice working with Mustafa- I am glad he greeted me when I arrived)

mario_sulioti

Aug 19, 2016

Everything was great, I will deff return to purchase another vehicle at your dealership. The lease deals were great, so I have recommended anyone I know

seanbooska

Aug 19, 2016

The single best vehicle experience ever. Ed Jamal is a true Hyundai professional backed with the knowledge and commitment to place you in the vehicle you want.

blombardi75

Aug 13, 2016

This is the 4th Hyundai Elantra I have purchased at Lia Hyundai in Hartford, CT as I have been a loyal repeat customer since 2002. I love the vehicles and I have always received first rate customer service at Lia in all departments from sales to the business office and especially in the service department.

frnp61

Aug 13, 2016

It was a great experience, excellent Salesman, price was right for what we were looking for and we would do business at this dealership again in the future. Fran

ellenkramer

Aug 6, 2016

I am very happy with my new car. It has the features I was looking for. It keeps stating my review is shorter than the minimum 25 words - this is not the case.

megandavis093

Aug 4, 2016

I went to many dealerships prior to going to Lia. I always felt pushed to buy something I didn't want at other dealerships because I am young and this is the first car I am buying. I did NOT feel that way at Lia Hyundai. My salesperson Donald was extremely helpful, and found me the exact car I wanted. I received a great deal, and I am very happy with the service and the experience I had at Lia. I love my car, and will definitely reccomended.

Deang

Aug 1, 2016

Always fast, friendly service. With the new remodel makes waiting for your service comfortable. Went in for an oil change and break work. Drive home with a brand new car.

Frank Pro

Jul 22, 2016

By far the BEST experience I've had in my 51 years when it comes to buying a car. The sales associate, general manager, and finance manager all combined to make my purchase of a CPO vehicle easy and quite affordable. I highly recommend Lia of Hartford to anyone looking for a vehicle.

clarigsa.pena.llorens

Jul 22, 2016

I had a great experience. Everybody was very friendly and knowledgeable. They listen to my request and gave me what I was looking for. The process was quick and I will recommend everyone to come here.

rcreggie13

Jul 21, 2016

My husband and I came back to Lia Hyundai of Hartford and asked for Mustafa Mamedov specifically because we enjoyed both the dealership and our experience with Mustafa when we purchased our first vehicle (Sonata). This time around Mustafa was once again great, professional and patient. I could not decide between the Veloster and the Elantra Limited and as stated previously, Mustafa was very patient with me and discussed all the options between both cars and even went above an beyond to locate a particular color I was looking for. Ultimately, I choose the Veloster and I love my new Hyundai. Mustafa was such a pleasure to work with and I am going to highly recommend him to anyone who is in the market to purchase a new car and specifically a new Hyundai.

adasfashion

Jul 16, 2016

The salesperson was excellent and made the experience very pleasent, He responded to all my questions in a very cordial manner.He gave space and time to make the right decision for me.

Karen Mote

Jul 15, 2016

I have contacted Dane via email a couple of times regarding issues with my vehicle. He answers me ASAP and I am very happy with his assistance.

Doobinator

Jul 14, 2016

Have to travel about 20 miles to get there but it was worth the distance. I just started getting service at Lia Hyundai of Hartford .

meljjon

Jul 9, 2016

Great service. Straight to the point. I walked in, told dealer what I was looking for and how much I was looking to spend and my expectation was met.

loud412

Jul 5, 2016

Outstanding customer service. Cory RIVERA impressed me so I bought another car the next day. I would recommend Lya Hundia to anyone that wants to have a great car buying experience.

Eula

Jul 1, 2016

Courtney did a good job was not satisfy with the work the mechanics did so I call miss mums she told me to bring back the car I did and she make sure that my car get service people like she we need in our business

MARIA SEGOVIA

Jun 28, 2016

Courtney Mims is a professional & caring person. I have been dealing with her since I bought my car & I have complete trust in her to get my car serviced.

robert.lorange

Jun 21, 2016

Ira Osu was ny sales person was very professional and very helpful. I sldo dealt with Dane Morisette in service and he too very helpful. I arrived after 5pm and he took his time to assist me even though they had just closed. Was very satisfied with finance manager I believe his name was Mike and the rest of staff as well. Very professional.

Martin London

Jun 19, 2016

Thank you for the service I got last week on my 09 Veracruz! Which by the way I think is a wonderful SUV! It is the service that I have been accustomed to expect!!! That is why I am driving my third Hyundai from Lia! Dean and the staff has always been more than helpful, but the true reason I come back to Lia of Hartford, is Chris. I met him in Enfield. Thank you for bring him to Hartford.

rich.holland1234

Jun 15, 2016

Lia hyundai of hartford has excellent team sales person Ed Jamal was very helpful he knows about the products finance team and sales managers team was really helpful .

caushiermal

Jun 10, 2016

everything went very well. Donald did a great job, and make my experience at Hyundai much better. i will defiantly return back. thank you very much

mashherron

Jun 10, 2016

Went to Lia to buy a car if the deal was right. Everyone worked with me & I feel a fair deal was made. Nice people, nice showroom.

pulitojohn.2017

Jun 10, 2016

I've purchased many vehicles in my lifetime, from many dealerships. I have to say Lia Hyundai has this car thing all figured out Awesome Service!

carliep43

Jun 9, 2016

The entire process was a breeze, and I left with a car within a couple of hours. I could not be happier with the dealership, or my new car! My only complaint was that my salesman told me my Tucson was equipped with a remote car starter through the Hyundai blue like app. He talked up the app in great detail and explained everything that I could do with it; start the car, adjust the temperature and so forth. Come to find out, the phone app is only available with the limited model. He really should have known this and not told me I would have it. But other than that, I am super happy with the experience and would recommend them in the future.

tomtaylor1542

Jun 9, 2016

Overall everyone really took time to make sure that I was a satisfied customer. Their professionalism was dazzling and their willingness to take care of my needs. The only fault (it you could call it that), was it took over a month to get this review form so that their employee could have gotten the positive feedback immediately.

average customer

Jun 7, 2016

Dane was very professional , yet still personal and treated me with respect and consideration. Took care of my cars problem after KEY Hyundai left me in a lurch.

SambucaMike

Jun 5, 2016

These guys at Lia never let you down. They take care of business the way it should be done. Ibriham Chukadze always gets your service right. Best dealership and service dept. I've ever dealt with.

richardlinda9

Jun 3, 2016

This is the 4th Santa Fe I have purchased from Lia and have been completely satisfied with each and every vehicle I have purchased there. It is a very professional dealership.

Grampa Al

May 28, 2016

Thorough neat and accurate.That's how to rate Abraham.If I must say more I will run. O/O descriptive adjectives..What else do you want me yo say?

Lizzie

May 19, 2016

I was able to schedule a convenient appointment easily online. Ibrahim greeted me on arrival and processed the requested service (routine maintenance) + a recall + snow tire changeover quickly and gave me an accurate cost estimate. The shuttle dropoff and pickup trips were fast and easy.

Art

May 12, 2016

Courtney Mims did a great job handling my repairs.

bear

May 10, 2016

The service department did a great job servicing me. Walked in and was taken right away.Wrote up a service report and explained what was required and what the cost would be.Told me how long it would take and the service was do sooner.Dane Morissette was the service person who worked with me. I also asked a few questions afterand he explained and answered all my question.This is the first time that i purchased a car from Lia and when ready i would purchased anothercar from Lia Hyundai of Hartford, and would tell others about Lia of Hartford.Also the waiting area was super clean and set up so that people can use there computer etc.thank you, Dane Morissette for the great service.Mr. and Mrs William Briere

fabfak

May 10, 2016

EXCELLENT service, Mohammed is a great salesman very knowledgable, everyone their is so friendly. NO additudes. I tell everyone that admires my awesome Suv about your dealership and how great I was treated . ,

michaeldiamond12

May 7, 2016

Awesome car buying experience! Very easy and right to the point and everyone who works here was friendly. My new car was clean and everything was explained by my salesperson

craigbentley9999

May 5, 2016

I have no complaints everything was super easy no pressure no hassle. My Sales Person Ira seemed to be really concerned with finding a vehicle that would match my needs.

ghyde3698

May 5, 2016

I had a very good experience at the dealership. I had to make the purchase in a short period of time because I was going way and was able to do that without feeling that I needed to spend more time searching off site inventory. I am looking forward to driving the Elantra.

jsjenkins

May 5, 2016

Raj Kumar was a pleasure to deal with. The transaction was handled professionally and in a timely fashion. The new car is just what I wanted.

grandmacac

May 4, 2016

We received a mailing fro Lia Hyundai with what we thought was a deal too good to be true but we decided to check it out anyway. Well, when we arrived we were greeted by a young man who was interested in listening to what we were interested in looking at. He could not have been nicer or more professional. If there was something he wasn't sure about, he found someone who could answer our question. We were very pleased with the entire process. There was no high pressure sales tactics just professional dealings. When we got down to making the actual deal we found out that the mailing was not just a come-on. We received a deal that we were very happy with and walked out of there with a beautiful 2016 Tucson. We will recommend Lia Hyundai to anyone who is looking for a new or used car.

Sambuca

Apr 30, 2016

The staff at Lia made my purchase a no brained. Raj Kumar and G.M. Sal are #1 in my book. I even told the kid working the drive thru at McDonald's to go see them for a car. I'm telling anyone who will listen to get their next car there.

cburton50

Apr 29, 2016

My experience with Ed Jamal was great. He was helpful courteous and accommodating. I'm very happy with my automobile and I love the color which he recommended.

ctavana

Apr 28, 2016

Great Service! Worked with General Manager Sal and Sales associate Ed Jamal. Highly recommend dealership. Very professional staff. Absolutely pleased with my purchase. Didn't pressure me into any sale. Patiently worked with me to find the right fit.

jenlgren

Apr 28, 2016

When I had a question about my service appointment in December, I called the service department and Dane was very helpful. He looked through my file and emailed me (as promised) what I was requesting. He then followed up with me to make sure I got them. It did not take a lot of time on his part, but I appreciated and it made me feel like he cared about me as a customer.

annettehenson62

Apr 23, 2016

When I first got there I didn't know what to expect, but everyone was kind. The person I went to see was not there, but they hooked me up with someone right away and when I met him I soon relaxed that was Hector Morales, he was so kind and very nice he helped me through most it was so easy then I met Tim Dickinson and he was just as kind and nice he helped me through the rest and together they made my buying a car great, easy and fun, they no their job, which was good for me

carolbeattie1963

Apr 22, 2016

Very informed and knowledge. I would definitely purchase another vehicle here. I just wish my payment could of been 250.00 a month. Hopefully if I get another lease in three years I will have a lower payment. Overall I was very satisfied

Linda Cavallero

Apr 21, 2016

I've never seen such a friendly group Mohamad was excellent. Explained everything very throughly,let would recommend your dealership To everyone I know. I love my new car..

simonaguilar

Apr 18, 2016

I entered this dealership with my mind made up about which vehicle I was going to purchase and what I was willing to pay. The salesman (Ira) worked with me to find the vehicle and get the financing process going. Overall the process took approximately 2-3 hours and in the end I drove my new care off the lot.

Richard rr

Apr 15, 2016

Spent 3 hrs and was given to 4 different people, ended up with a new car but $70 over what I was to spend a year they need what my limit was. Pressure from the sales mgr .

marceljennings56

Apr 15, 2016

It was good I wish I had more options but I'm happy with my car. I Had to figure a lot of the features myself but I managed on my own.

Christina

Apr 14, 2016

I just purchased my second Hyundai from Lia Hyundai of Hartford. My sales associate Ed Jamal was wonderful to work with. He is very professional, helpful and informative. He doesn't force you into a car. He patiently works with you to find the right fit (style, size, budget). Ed is also always more than willing to help show you the several perks to each vehicle and take the time to go through your newly purchased car quiet diligently. He is very personable and would recommend him to any person looking to buy a new car. As always, I got a great deal and am very satisfied with my service!

GI Joe

Apr 5, 2016

Lets start this review by saying I always have gone to this dealership with my cars. And its near to my work and I will also continue to service my cars there. I will say the service is okay. the shuttle service is great and the driver is awesome. Last day I had my regular service and had my brake job done.. Things were prompt, but the wheels were greasy,had another issue and they opened up the dash and the cigarette lighter cover kinda broke(they didn't even do a good job putting it back after I came back the next day to have it fixed. Its a small thing and idc :- they just need to improve on things like this). Anyways however that is not the whole point of this review. My girlfriend wanted a car and after shopping for some used cars, I thought its best to go for a certified used or a brand new Elantra (2016s are be cheaper now) . I love open communication and I know salesmen are trained to talk too much and butter you up, but I told the guy in the beginning, just to work on the numbers and you will get the business, I hate wasting my time. I have a price range in my mind and I hate playing games. you show me your best and i will work with you. I was very open. They didn't have a 2016 with a popular package so they showed us a certified 2016 for some price. I couldn't accept it as it was too much for a used and I gave them a price and told them we will take it for that price he said he will "work with us" meaning he will just talk and talk and make you feel that its the best deal. So I called up the Lia Hyundai of Enfield , asked if they have any NEW 2016s left with the popular package and I told this too :- that I want it for this certain price. I told them to call me back after working the figures and if you can come to my price, we will come now. or.. have a great day. they called me back.. and tried playing games by telling me to come in.. I told them clearly to come to my price and I will sign today or have a great day. Within 5 minutes they called me and say they can do it. And, I told my girlfriend and her family to leave Lia Hyundai of Hartford cuz we could get a brand new for the same price of the hartford's used 2016. I understand people being pissed for losing a deal. Well too bad I didn't wanna play games and you couldn't work the numbers . Me and my girlfriend left in my car and her parents were on another car. The guy who talked to us went and talked to her Dad and told him to come back without me and they will give a better deal.. like What??? seriously ? And he said I disrespected their salesman. No dude. I told him clearly I don't have time to talk and just work on the figures and get me a good deal. Is that how you talk about the customers? The only reason why they came was cuz of me. Cuz I thought you guys would give a deal. Too bad you couldn't. Its our money. We decide what to spend it on and what to buy. Of course if we get a brand new for the same price of a Used, We will go for it. I don't have any commitment to you. We all work hard for our money and we go where we get a better deal. I hate running around for deals. If you are genuine and want to have the business, give me the best price. I will take it. Saves a lot of time and for me.. Time=Money. I know some people love bargaining and talking too much. But with people like me, give me the best and I will take it. Anyways we got the Car from Lia Hyundai Of Enfield, and trust me.. The people there are not aggressive , but calm . I love that kind of an Environment instead of being pushed. Anyways to sum it up, I genuinely felt offended by the way he talked to my girl friend's Dad and what was he thinking? That he wont tell me? The funny thing is that all of us were there and they were like.. " Did you talk to this guy without us"? "How did you disrespect him?" "We didn't feel so".. The salesman was actually aggressive to us and not the other way. Anyways, hope these guys aren't like that to all and hope my ethnicity was not the reason for the guys to talk like that about me.

arahim2005

Apr 1, 2016

My experience there was great. My sales person was decent but the sales manager, Cody, was superb and convinced me to buy the car. He was extraordinary and was really, really, really nice. The finance manager was also above and beyond. The whole environment was great.

gabl44

Mar 31, 2016

Mohammed was extremely helpful and knowledgeable. I will refer friends and family to him when they are ready for their next car. He made buying a car a breeze!

Genesis357

Mar 26, 2016

Great service, best I have had. Always helpful,Have Ben buying cars since they opened. Have always returned because of service.I always enjoy the host and coffee as well as great service.

EJones

Mar 15, 2016

Outstanding, prompt, courteous and professional customer service from Courtney Mims! She explained in explicit details all services that would be performed on my car and the individual costs. She checked in with me when each service was completed. I recommend her highly!! Thank you, Courtney!

Erisi

Mar 13, 2016

My first time to Lia Hyundai in Hartford, I am very impresed by the staff there the speed and quality of the service. Thank you guys

carolynknight11

Mar 11, 2016

Hello the reason why I'm doing this survey to let you know the great people that you have to run the business. Mr. MUHAMMAD sales person was very professional right approach. Met Steve to check my credit , he was very nice also .aLL I can say that you have exlemplary employees.

djmisook

Mar 11, 2016

Dealer did not give me many option of the vehicle I want to purchase, rather had to buy what they want to sell you! I end up buying a different color too, and paid too much!

Lellison

Mar 11, 2016

My first purchase was the 2007 Sonata which I traded in for the 2016 Sonata. Three years ago my wife and I purchased her 2013 Tucson which has been a great vehicle that has all of the best options.

Godshaun

Feb 23, 2016

They always do an amazing job with me and my vehicle. Thank you guys so much especially Courtney and Dane always taking care of me when i need service done.

McGill,Francis 1932

Feb 21, 2016

I was well taken care of and glad to get the recall taken care of before I had a problem.I will keep my service calls up to date for safe driving.

Morgan

Feb 10, 2016

Went to look at a new Hyundai Elantra and right from the beginning Hecter greeted us with a big smile and alot of excitement. He made the car buying experience very easy and was very professional. He showed me the car I wanted with the options that I wanted. We took a thorough test drive on the highway and around town. When we came back from the test drive we were greeted by the sales manager Sal Liuzo who was very nice and very professional. He had us take a seat and told us he was going to work out a good deal for us! Everything worked out well and we took our car home that same day! Thanks Hecter and Sal you guys are the best!

Tangeria C

Feb 10, 2016

Came in looking for a specific car i wanted but these guys didn't have the color. What they did was get me the car I was looking for and it made me very happy. Come ask for Sal, the GM. He's a very nice guy that really listens to what you're saying.Very nice overall experience.

don

Feb 4, 2016

As always I received great service on my car. To the Service Manager, Dane Morissette, and the driver who dropped me off and picked me up, I say Thank You very much.Don

Nicola

Jan 28, 2016

Fantastic welcome and courtesy. They executed all the needed controls and made additional checkings for free.

CDERRICK0

Jan 21, 2016

GREAT EXPERIENCE FROM THE MINUTE I WALKED IN AND WAS GREETED HECTOR ASKED THE RIGHT QUESTIONS AND STEERED MY WIFE AND I TO THE CAR WE FELL IN LOVE WITH. WE ROAD TESTED THE SANTA FE AND FELL IN LOVE WITH IT. THANK YOU AGAIN FOR YOUR PROFESSIONALISM...

ccdj

Jan 19, 2016

Ibrahim Chukadze was very helpful and knowledgeable when I had to bring my car in to have the tail light cover replaced. He provided courteous service and he made sure that I was in and out within a half an hour.

wethhyundai

Jan 16, 2016

Abrahim chukadze was helpful in understanding my concerns about the car. I was rescheduled with another appointment promptly as they needed to recheck the car

Livy

Jan 15, 2016

I wouldn't recommend this company to my worst enemy! It has been hell since the day I purchased my vehicle. they promised me my car's navigation would work within 7days and after having the car 2 months I'm yet to have a working navigation system. I have nothing but empty promises and a lack of communication on their part. My engine leak was found within the first week of having my vehicle and they patched it up and my engine was leaking and had the same issues that they claimed to have fixed. I had to bring my car to another dealership in order for it to get fixed properly.

MRCCSTRG

Jan 12, 2016

Thanks to Ibrahim Chukadze for his prompt and courteous service. You can tell he makes it a habit to treat all the customers the same.

nupe

Jan 11, 2016

Coriama Rivera did a great job in answering my questions and helping me settle on the Sonata I purchased. She gets "high grades" for her efforts.

DPTUOHEY

Jan 10, 2016

Overall it was a positive experience, Lia has been a reliable dealer for my three Hyndais purchased through them. Happy with the Hyundai product line overall.

jimi

Jan 9, 2016

One of the best experiences I have ever had in a dealership. Donald is a great salesperson, he found a great car for me and made me fall in love with it. The process went very smooth, i was never waiting and every time i had a question Donald was there to answer. The managers were were good people too and helped me with a great deal and the paperwork was explained thoroughly. If you are looking for a new car I would definitely recommend this dealership and Donald as a salesperson.

Jonathan

Jan 9, 2016

i been shopping for a car for months, trying to find the car that i love with lower mileage and lower price, lia hyundai of hartford came into the rescue yeyyy <3 found the 2013 hyundai sonata limited with only 12000 miles on it, for very cheap price, worth a visit and check it all out, my sales person name is Mustafa, Deal with that guy and for sure you will get the best car, with the best price :)

TCOLA151

Jan 6, 2016

It was a very nice experience, everyone was very friendly and very helpful, they tried to accommodate all of my requests, even the one I knew they couldn't. Dane Morissette was very helpful explained the all process, answered all of my questions in a very professional way and made sure I was satisfied with my purchase. If you are looking for a vehicle you definitely need to stop by Lia's Hyundai.

JOLENEBAUCKMAN

Jan 5, 2016

We purchased a used Santa Fe just one year ago. The car was fantastic, and we had such an easy buying process, we decided to trade it in for a brand-new Santa Fe. We were offered a generous trade-in value, and the pricing on the new Santa Fe was lower than we thought possible! Dominic found exactly what we were looking for. He answered our questions and gave information in a way that left us feeling confident and relaxed. We were given several options without being pressured. We came to buy a new Santa Fe because we wanted the peace of mind that comes with America's Best Warranty. Still, we were nervous about what the payments would be. Incredibly, Tim was able to work out financing that easily works with our budget. The buying process was very easy, and we couldn't be happier! I highly recommend this dealership.

2016T

Dec 28, 2015

Very good and painless experience trading in lease and starting a new one. Salesman Ed Jamal did a great job! He did everything he could to make the deal I requested .

Blossom08

Dec 28, 2015

I love personalized service I had with my salesman Mohammed. He gave a tour of the car and was very through. He and Sal helped me get my Christmas gift early.Thank you sooo much.??

PJHAYWARD

Dec 23, 2015

I had a very pleasant experience at Lia Hyundai and I am really enjoying my new car. My sales person Raj was very professional and great to deal with.

Jcorrea67

Dec 21, 2015

I went to several different dealership and by far Lia Hyundai of Hartford is the best. I was helped by Ed Jamal who was more than helpful, he answered all my questions and walked me through the process and made my experience very pleasant. I highly recommend you make Lia Hyundai one of your stops if you are looking for a newer vehicle, they will treat you with respect and get you into a vehicle you will love.

Jay Dee

Dec 19, 2015

I had a great experience at LIA Hyundai! I was treated with the utmost courtesy and respect. Everyone was so nice in explaining every step of the process. Cory was wonderful to work with! She worked with me until we found a car that was just right for me. Kudos to LIA Hyudai!

SLY22001

Dec 15, 2015

This was the best car buying experience I have ever had. I will be sending many people your way. Thank you for all your help.

New car buyer1

Dec 12, 2015

I just bought a new Hyundai Sata Fe. Amirdeen Kahn spent a lot of time with us and was a very knowledgeable salesperson. I am very pleased with my new car.

JDAGDA

Dec 8, 2015

My sales professional was very knowledgeable I recommend this dealership to anyone who's looking for a great service and best price Service department is very friendly

BRWON.MCKENZIE18

Dec 5, 2015

I had leased an elantra from Lia Hyundai in 2015 and within 10 month I had used up most of my miles due to changes in my job location. Lia Hyundai was able to get me out of that lease for a good price while still giving me a great price on my new Hyundai. They are very understanding and treat their customers well.

DENNY.PRATTSON

Dec 2, 2015

These ratings are lower due to the service department personnel. My sales person, Muhammed, was really good, knowledgeable and friendly, which I appreciate. Nickia, internet person, was also very friendly.

DocJ

Nov 27, 2015

Ed Jamal was a wonderful resource. Very low pressure...not your typical high pressure salesman. Couldn't be happier with his service and our purchase of our Sonata.

Kurtjanelhs

Nov 23, 2015

My wife and I recently had our vehicles serviced at Lia Hyundai of Hartford. Dane Morissette of Lia called us several times throughout the day to update us and provided us with a detailed accounting of what was required, all the time interested in my concerns. We never had this interest from a dealership before. 5 stars! 5 stars to Dane!

DMUCA

Nov 22, 2015

bying a car here was a great experience, the staff cared about my needs, i would definetely recommend lia hyundai of hartford dealership to my family and friends..

MIKE.MIKECOHEN

Nov 18, 2015

I was pleasantly pleased with my experience at Lia Hyundai. I found the sales staff attentive and the pricing quite good. I have not as yet used their service department, however, their hours are quite extensive.

ESTELITA_MR

Nov 12, 2015

It was a good experience to buy my car at Lia Hyundai. The sales representative was very helpful with all my questions. Also, they work fast with the paper work and I was able to get my car at the end of the day!Thanks!! :)

STAVANA19

Nov 10, 2015

Lia Hyundai provided great customer service from the moment we walked into the dealership. Our salesman, Roger Tebo knew EVERYTHING there was to know about the automobile we were interested in purchasing and couldn't have been anymore patient with us explaining all the fabulous features of the car. Sal Liuzzo, the General Manager, was such a pleasure to work with. He's professional and polite and made sure we were comfortable with the automobile purchase. Tim, the finance manager was great as well to work with. The financing paperwork was ready for us and every aspect of the financing was thoroughly explained. The entire experience was positive and that's why we will definitely recommend LIA Hyundai to everyone! We have gotten so many compliments on our new car and have proudly said " it's from LIA" It was a very positive experience!

salvatore cirucini

Nov 4, 2015

great service from the moment i walked in the kind young lady named taylor greeted me with a smile and beverages and the sales man vinny was excellent very helpful and caring he went over every detail of the car with me and i got a excellent deal

M.loercher

Nov 3, 2015

Dane Morissette greeted me with a smile and was very helpful in getting my service call done quickly. Was very pleased with service call.

claudia54

Nov 2, 2015

Last week I got my oil change and the service advisor was very helpful . Dane Morissette is such a professional he really care about his clients and goes over the call of duty to serve them . I will tell all my friends to buy a car from Lia Hyundai of Hartford Cr.

AGABIS984

Oct 28, 2015

As the title states Coraima was friendly efficient and overall a great sales women. She informed me on how to work my new vehicle and was helpful in getting insurance. It was a great experience and I would recommend her to anyone.

DOCTORD0

Oct 27, 2015

This is a great dealership and Ed is a great salesperson. Had some questions late one night and Sal and Roger were willing to spend a lot of time on the phone to help me even though they didn't sell me the car.

mike123

Oct 22, 2015

Rajinder Kumar made the process easy to get a car no pressure or stress thanks for all you do. I would recommend Lia Hyundai again and again.

Janet C

Oct 17, 2015

Good experience with the Hyundai family while buying a car. Sal is a very good GM, he listens to you, greets you personally and listens to your needs.

dave

Oct 13, 2015

the best sales staff, rally made me feel like home. Couldn't any happier with my purchase and big thanks to sales man Donald and the manager Sal who made that process very pleasant.

GRANDY

Oct 13, 2015

I LOVE CORY LIKE SHE MY CHILD SHE TAKES HER TIME WITH YOU LISTEN TO EVERYTHING YOU HAVE TO SAY.SHE GETS STRAIGHT TO THE POINT NO BACK AND FORTH SHE THERE TO HELP YOU FIND WHAT YOU NEED AND TRY HER BEST TO GET YOU THE FEATERS THAT YOU WANT IN THE CAR AND THE PAYMENT THAT YOUR TRYING TO BE AT . SHE WORKS HER MANGER SAL TO GET YOU THE BEST PRICE. :) SHE LOVES THE PEOPLE

Lauren C

Oct 13, 2015

Came into the dealership just to look around for a new car. I didn't think I would be leaving in a NEW car. My sales professional, Mo gave me information on a new Elantra Value Edition. Test drove, worked numbers and next thing you know i'm singing paperwork. Couldn't be more excited for my purchase. Got a great deal on my car as well. The GM, Salvatore was also very helpful, and nice. I highly recommend this dealership.

Pyro Man 88

Oct 13, 2015

I Had the best experience at Lia Hyundai Of Hartford I was in a bad situation in my car and the payments i was making was to much, I had a bad experience at another dealership in Manchester.... i came to Lia Hyundai Of Hartford to see what were my options and my sales person Amirdeen and the GM Sal were really helpful they put me in a brand new 2015 Hyundai sonata and kept a reasonable payment. I will Defiantly Recommend this Dealer ship

2016 Hyundai Sonata

Oct 12, 2015

been shopping for 6 months, finally found right car that i needed at Lia Hyundai of Hartford, the General manager Sal is nicest man ever meet, gave me a good discount on my purchase, my daughter will need a car in a month, 100% i know where to go, and who to talk to, thanks to our salesman mustafa for explaining the car in detail piece by piece, and also grateful for the finance manager Timothy Dickinson for explaining the paperwork, i thought that buying a car would be a stress, but theses people made it 100% stress free!!!

Alex S

Oct 10, 2015

I came in disappointed by the last dealership i visited, the salesperson there was rude and didn't seem to be interested in helping me after i told him i didn't plan on buying that day. I went to Lia Hyundai and was directed to Vinny. He directed me towards the 2015 Sonata unlimited. I was very happy with the car and the price i was given and ended up taking the car home a couple days later.

Alyssa392

Oct 10, 2015

I had Hector as a sales representative and he was excellent. He was very helpful in me finding a new car that fit my budget. The buying process was quick and I was able to leave with my car that same day.

drake00

Oct 10, 2015

The best experience i have had in any dealership. By far Lia Hyundai of Hartford is the best. They treated me with respect throughout the whole process and best of all got me what i was looking for at a great price. Donald made the process of buying a car so easy and was with me the whole time to answer all of my questions. The managers were also great and easy to talk to. I was in and out of the dealership within two hours driving away with the car of my dreams. I would definitely recommend this dealership to anyone......

Jackalyn

Oct 10, 2015

I came in looking for a used car for my daughter. I had a strict price range and my salesperson Muhammad didn't try to push me into something i couldn't afford. He gave me a low monthly payment on a honda accord which was actually lower than what i was looking for.

John C

Oct 10, 2015

Walked in before work to purchase a new car, my sales representative, Muhammad Arshad greeted me at the door. Got some information on a few cars and ended up test driving one. The overall experience was great as my sales rep was knew a lot about the Hyundai lineup. I was in and out in a few hours. Very satisfied with my new car and everyone here was also very friendly. Proud 2015 Sonata owner!!

Mellie

Oct 10, 2015

I came in to just shop around for a new car and Cory came outside to help me with any questions i had about the cars. She was very professional and answered all of my questions. I didn't purchase anything that day but i kept her in mind and came back a few weeks later and went home with a new sonata.

Mike

Oct 10, 2015

I called and made an appointment with Nikia, she was very helpful in giving me information about the new Sonatas and Elantras. Although she was not my sales representative, she put me with Dominic who was excellent to work with.

Alex T

Oct 8, 2015

My family loves our new Genesis sedan. has all the room i need for my kids car seats, and has the awd for the winter... Thanks Hyundai, for this awesome machine. And thanks Lia Hyundai for having Roger Tebo, who made my buying experience go so smooth and efficient.

Ali

Oct 8, 2015

i was stressed out about buying car, i been shopping for months, but finally found the car of my needs, sales person was honest and professional, i was looking new vehicles and he understood my needs, he showed me the perfect Hyundai sonata, 10/10 i recommend this dealership for everyone to shop.

D. Kirby

Oct 8, 2015

Exceptional customer service... Roger my sales Representative made the process very easy and not forceful sales Representative.. Help me to make the right choice on purchasing a car, and not overly aggressive in trying to getting me to buy something I don't want.. He took his time and help me get the best possible buy... The finance team are exquisite and got a excellent deal for my car from the bank... Will definitely purchase from them again.. P.S see Roger ..

Katherine

Oct 8, 2015

I was told to contact this dealer by a friend of mines. I did my research online before visiting any dealership. Before going in I contacted them to find out how their process, ability and hours. I was directed to Nikki who was very professional on the phone. She was able to answer all of my questions very nice lady. The day of my visit I did meet with Nikki who then paired me with a sales professional name Hector. Hector made my experience so pleasant. I am happy to say that I am now driving a new 2015 Hyundai Sonata Sport. Can I say I love this vehicle two thumbs up. Great Staff from the management team, sales and I can only image their service. Lia Hyundai is my go to dealership:)

micheale adams

Oct 8, 2015

i had a great time at lia hyundai they have an amazing building and great service they make your experience as comfortable as possible i went in to get my service done and i ended up falling in love with the 2016 santa fe...drove it home that day

Laura

Oct 2, 2015

Your salesperson, Amirdeen Khan, was very professional and knowledgable about the car that I bought. I was very happy with his service and would recommend him to others.

justtam

Sep 29, 2015

He was very attentive and informative. Explained what I needed done to my car. It was quick and reasonable. He made suggestions of what is need next to be serviced.Thanks Dane

KIMMYSIROIS

Sep 29, 2015

My experience was fair overall. Finance department was very helpful and courteous. I like the selection of vehicles as well. The ending of my day left me with a slightly unpleasant taste in my mouth due to some unprofessional comments made by the salesman. But overall would recommend this dealership.

ESTRAKHOV

Sep 23, 2015

service is excellent! All employees are very friendly, polite, and professional.I didn't mean to buy a car, but I did it because of amazing service and price.Thank you.

MARIA.PAYNE100

Sep 23, 2015

I had a really good experience with lia hyundai , all the employees are so friendly and really helpful specially my sales person Ed Jamal was so friendly and really helpful .

GERALDSONATA

Sep 20, 2015

My sales person Ed Jamal was very knowledgeable person he knows about all hyundai product , i will recomanded lia hyundai of hartford . My sales person Ed Jamal was very knowledgeable person he knows about all hyundai product , i will recomanded lia hyundai of hartford .

MRCCSTRG

Sep 19, 2015

What an excellent car. Also, Lia is a nice and professional dealership. It was a very comfortable experience even though I wasn't planning on leasing.

MKOLMAN2015

Sep 18, 2015

The sales staff was quite knowledgeable and I really appreciated their relaxed approach to the purchasing process. No pushing for a sale. The vehicle I wanted was located and delivered quickly! Would definitely go back to Lia Hyundai

stans

Aug 31, 2015

Just a note to thank Dane Morissette and the service team at LIa Hyundai for their professionalism, concern, and follow-up during my recent visit there. I was pleased that Dane initiated the conversation and inspection process to be followed resulting from a recent recall notice on passenger seatbelt. Service was done in a hour as promised and findings reviewed in detail. Facilities were clean and comfortable. Great job by all.

HASMIG001

Aug 29, 2015

Excellent service received and helped me with any questions I had. Offered me options and helped me make best decision on getting a new car

nikkidrives

Aug 18, 2015

Ibrahim Chudkaze in the service department was able to help me uphold the rating of my experience with Lia Hyuandai Hartford. I purchased a 2013 Tucson and it ended up having a few problems I was unaware about. I was so disappointed but Ibrahim ensured the issues were fixed immediately and thoroughly. He honored my requests to not have parts fixed but replaced. The car runs perfectly now and I am pleased as always with Lia!

Pisces4444

Aug 15, 2015

Financing was so fast - customer service was wonderful - everyone was so down-to-earth and truthful - not your typical sales experience - highly recommended! In and out in less than two hours. Purchased a 1-year used car - they detailed it superbly and filled the gas tank. Staff seemed like they cared without any of that "sales" facade.

Cynthia Rojas

Aug 12, 2015

My mom bought a use car 2012 and they said they were going to deatail the car. She gets out of work to pick up her car and nothing was done to it. Then one of the guys in the back didn't even help her put her spare in the back. I think they only worry about selling car and to have good Customer service.

MKLEMENTON

Jul 23, 2015

Staff was very friendly and were very informative and knowledgeable with the car. My salesperson answered all my questions and the finance person was very efficient with all thepaper work, insurance, registrations, etc. Thanks

AMASSARELLI0

Jul 15, 2015

Roger Tebo is the best! He is straight forward and easy to work with. He worked well with me to get the job done efficiently.

KBAK7626

Jul 8, 2015

Deen greeted at the door, I came looking for a good deal and a specific vehicle. He was very kind and attentive, gave me a choice of colors and i fell in love with the car. There was no pressure, they gave me time to think and I bought the car that day for a terrific price in my budget. I was stopped by a shopper in walmarts who loved my car. I sent them to Jennings road in Hartford and told her to ask for deen.

john476

Jul 2, 2015

I went in for an oil change, Dane Morrisette the service technician was polite, professional and very helpful. He advised the car was due for 60,000 mile service explained the options and gave an estimate of both time and cost. The work was completed on time and a little less than the cost estimate. As always I was happy with the service which is why I always return to Lia for service.

Guitarplayer

Jun 29, 2015

This was my first time buying a car and I was so nervous that I was going to do something wrong or not get it for the right price. I were first directed to a really lousy salesman, so I went to one of the managers and asked for someone else to speak with. He paired me up with Roger Tebow. Roger was so nice and got me a really great price. I called other dealerships to ask about the price and even they agreed. Roger gave me plenty of time to think it over and didn't pressure me at all. The next time I, or someone I know, needs a car I will certainly be directing them to Roger Tebow.

ricpage

Jun 25, 2015

Most disappointing service I have experienced. Took my car for brakes to be serviced, and walked away with a Huge Bill and interestingly missed the most dangerous issue with my car and that was a Tie Rod that needed repair was not identified. This started with the service department telling me that they could not turn my rotors because they were to rusted. The rotors on my Sonata had never been turned prior. After the manager saying that he would not allow my rotors to be turned, and that if I took the car away from the dealer I had to pay a large amount of labor costs, I was also informed that they had already started unapproved repairs. Finally with the "existing" labor cost hanging over my head I agreed to go forward with the repairs. These repairs included having the alignment done, interestingly the next day I took my car to NY State for Inspection and Emissions testing and was told that I had a bad Tie Rod. How can you align a car with a Tie Rod that is not stable? They tested my battery to tell me that needed replacement, but they never told me a dangerous issue existed with my Tie Rod. My advice, find a good local mechanic or go to another Hyundai dealer for service.

Jinakai78

Jun 15, 2015

I purchased a Nissan Rogue from them. I wasn't allowed to test drive the car off the lot or I would have noticed the belt on the vehicle squeals when you accelerate. It bucks and loses power on hills. The A/C leaks as well. I was told the car was around 18,999 the paperwork says that it was 24,000 and the payments are super high. My sales person had a hygiene problem also. I went to pick up the car it was never cleaned and has stains on the seats. When I called the next day to complain I was told I signed the papers its my car. Worst experience ever. I waited two weeks for approval and they screwed up my credit just to get an approval. I wish I never went to this dealership. Now I'm stuck paying $44,000 on a car that was supposed to $18,999.

Aneta S

Jun 14, 2015

Despite the past experiences I've had with this dealership and their service manager there is nothing better then going in and seeing Courtney, she is very outgoing, smart about her job, when I had an oil change there was one more concern I had on my car, while the mechanic was working on my car she was very kind to keep me posted with what was going on with my car, she is always smiling, also a great shout out to the Mechanic (I forgot his name) very precise to the detail while working with my car, didn't take him too long, my most recent oil change was a great experience

Coolej

Jun 3, 2015

I am completely satisfied with my purchase I like my sales person Ed Jamal he is really helpful honest I am happy and satisfied . I am completely satisfied with my purchase I like my sales person Ed Jamal he is really helpful honest I am happy and satisfied .

Bonzai.the.Hyundai

May 25, 2015

Every regularly scheduled maintenance visit goes smoothly and I continue to be impressed! This oil change I also brought up a strange noise happening, and after they were able to take a look at it they told me what was wrong, the process to fix it, and told me they'll call when the part comes in. I always feel valued, am spoken to with respect, and am blown away at how easy they make car maintenance!

David

May 23, 2015

Nobody likes having work done on their car, it is a hassle. Usually. But Mr. Chukadze made it as painless as possible and got me back home fast. He was quick to call me back and say what they were doing and why. I appreciated that, because I knew what I was getting for the money, I have always had good experiences with Lia Hyundai of Hartford and Mr. Ibrahim Chukadze just added to those good experiences,

MacB99

May 21, 2015

Ibrahim Chukadze was my service rep and was very pleasant to work with. He was clear about what my car needed and why. He even shared some tips with me about my upcoming trip to Colorado based on a trip he just took! All in all smooth and easy experience, very acceptable wait time for what was done.

wethhyundai

May 17, 2015

Very knowledgeable ,professional,and courteous staff. Very personable and friendly,best car buying experience. A special thanks to Salvatore for his understanding.Also Ibrahim Chukadze for explaining my new car.Thanks.

Vibs, jean

May 16, 2015

My experience at Lia Hyundai recently was excellent. Cortney Mims assisted me with my service. She was excellent. She asked me if there was anything she could help me with. she assisted me with a couple of items. One was the Eco light was going on and off. She told me that was normal. Also she took care of my new iPhone connection which I couldn't figure out. She did it so quickly. I was very impressed. I rate her as an excellent employee at lia Hyundai. Thanks Courtney I appreciate it!! Looking forward to seeing you in the future.

gforce2016

Apr 15, 2015

Did not have to wait to talk to the Service. Service rep communicated well and understood what I needed done on the car that day. Did not have to wait more than a reasonable time for the service to be completed.

Mr. Guy

Apr 2, 2015

first date the wrong service ordered...had to come again...wait 2 1/2 hours (not told) for car to be ready. Poor communication/service.

Murali

Mar 30, 2015

I had a very good experience at Lia Hyundai and lease transaction is smooth and fast. Sales representative Raj is very Cool and helped in leasing the Vehicle.

unsatisfied customer

Jan 19, 2015

I had a very poor experience when I purchased my car from Lia Hyundai Hartford last year. The only way that they compensated me was by giving me 2 free oil changes. I wasted days and days of waiting around for the Sales Rep to finalize my purchase. They hit my credit report 23 separate times which I cannot remove from my credit report for 2 years! Everything the Sales Rep assured me would happen was a lie. He assured me that the car would be certified pre-owned it was not. They assured me that my payment would be in a certain range it was not. They assured me that I did not have to put down a cash deposit because I was trading in last minute they demanded a cash deposit and claimed I was informed of this. I was not. When my purchased car was finally given to me and I was told I could leave, it was FILTHY inside and out with an empty gas tank and did not go through emissions! I could go on and on about my horrible experience at Lia Hyundai of Hartford. This year, I decided to give them another chance and look into another purchase. After all, we all deserve second chances, right? I know I needed one with my credit score being on the lower side. I spoke with the Manager, Gene and explained how I was reluctant to work with them again after my unfortunate experience last year. He assured me over and over again that he would make sure I received exceptional customer service this time around. That was 2 weeks ago. I have been waiting and waiting for a return call for 2 weeks. I have called several times since then, they keep telling me they will have the Sales Rep get right back to me. They claim he was out sick. Then he was in the hospital. Then he was with a customer.. and the list of lies once again goes on and onHorrible customer service. If at all possible go somewhere else. This place treats you like you are invisible. You must beg them for return phone calls or proper consideration and the honesty is non-existent. Even from a Sales manager! There are many other options if your credit is not up to par. worked with Brett, Gene and Roger

Mansor

Jan 9, 2015

Just got back from this Horrible dealership - STAY AWAY people the sales associate I talked over the phone asked me to visit at 5:00 PM - She was not there, so I got another sales guy - he took his time to take all the information possible from me and still I left the dealership without test drive the vehicle I like and got no appraisal for my car - 2 hours of NOT SO GOOD Experince

delson

Dec 22, 2014

I rencently went there to purchase a car, the saleman was nice and did a good job helping me but the finance mananger was horible very rude and he acted like he was doing me a favor. I had a trade in a brand new car he gave me a very low offer for it and say my 2013 vw should be in the auction because tragarse the only place people would buy my 2013 vw. After he spoke to me he i got up to leave he did not even offer me a business card incasse if i change my mind. Like what kind of manager act like they dont need a customer? Horible finance manager. I Would never get a car from lia Hyundai or recomend it to someone.

Frank

Dec 18, 2014

I was able to call in on a Thursday morning and get an service appointment that afternoon to have the front brakes on my Hyundai Elantra serviced at 68K miles. I was promptly taken care of when I pulled into the Service Area and was out within one-and-a-half hours. I also had a 20% off coupon for the work and everything was done expertly. Very satisfied.

Rgergis22

Dec 3, 2014

Horrible experience rude people They sold me lemon but they forget about the law!tried to contact them million time and no respond Stay away the manager Salvatore so rude and doesn't care about safety my car that I bought from them last month fail the safety inspection People safety is not important for you mr Salvatore but very important for me and all of America Stay away from them

Gallo

Jul 19, 2014

Thank you Team Lia Hyundai of Hartford. We had the best car buying experience at this place. Thanks to Andrew who helped us find the perfect Sonata for our family. Thanks to Steve in finance for getting us a great interest rate, and a special thanks to Chad the sales manager for working with us on the price of the car. I will send all my friends and family to Hyundai Hartford!!!!!!!!!!!!!! Thanks, The Gallo Family

MIKE

Jul 19, 2014

I came in to the dealer looking for a new Hyundai Sonata. My overall experience was great! Everything went smooth and my sales person Hector made me feel at ease throughout the whole process. He was a very nice and very knowledgeable about the Hyundai product. The manager Sal came over and congratulated me as well. I would definitely recommend this dealer to anyone. I'm loving my new Hyundai Sonata!

Tbrainerd52

Apr 21, 2014

2 times I made an appointment only to be told I was there for an oil change.Had to get the general manager involved to get parts ordered and seat fixedSat for 5 hours on 3rd appt.......no loaner........they couldn't find an electrical problemGot home, seat does not go back....only forwardNot to mention I was on time for my appointment but service people did not sign me in for 20 minutes and then a 15 minute wait before they even took my vehicle into a garageLia Hyandai of Hartford -------no more cars bought there!!!!!

SainathK

Jan 4, 2014

I bought my brand new Hyundai Sonata on Aug 17th from Lia Hyundai of Hartford. My overall buying experience was pleasant. I had done my research on a great price of the car in mind and was able to use that to get the right price. The dealership also did not haggle with me about the price. I interacted with Adam Beam who understood my concerns and was able to talk to his manager to get me what I wanted. I also got the financing done via Hyundai. I got a great rate and the process was painless. Overall I recommend going to Lia Hyundai of Hartford. The experience was great.

Customer 4 Life

Oct 28, 2013

Typically, I don't like the car buying process. But, I have to say this was the most memorable experience I've had. Every other dealership I shopped at made me feel like they weren't listening to what I was looking for in my next car. On top of that, there was pressure from the other salespeople even after I told them I wasn't buying today! Then I ended up at Lia Hyundai in Hartford and was greeted by Brett. I feel I came across a little rude to him at first because I was expecting the same behavior from this dealership. I told Brett that I wasn't making a decision today and he replied "No Problem" with a smile. I told him what my budget was and what I was looking for in my next vehicle and he assured me he would find something within my budget. Brett actually found the PERFECT car for me and it was UNDER what my budget was. He saved me roughly $2100. Even though I wasn't going to purchase a car that day, I did anyway because my expectations were exceeded. Even the Sales Manager Chad greeted me and was friendly and the finance department was pleasant to work with! Since my purchase, Brett has followed up with me 3 times to make sure I loved the car and to see if there were any questions I had for him. No one has ever called me back from other dealerships in the past after I purchased a car. Great job all around at Lia Hyundai!!

aliasaurus

Oct 15, 2013

Main Complaints: 1. Chris Bushey from Sales made me believe that there would not be a hard inquiry on my credit record when I signed the financing application for pre-approval by their finance department but they pulled a hard inquiry anyway. When confronted, the Sales Manager, Chad Pomeroy, said I was making things up and challenged the truthfulness of my complaint. He asked me to get my official report and drive 30 miles one way to their location again to prove it. I just got the official credit reports from all three credit agencies, which prove me right, and I will have to go there again.2. During our first conversation, after consulting with his manager (possibly Chad Pomeroy, I'm not sure), Chris positively confirmed that the price would be another $2,000 or $2,400 rebate from the price provided by Edmunds.com, which is $26,440. But during our second conversation, they suddenly changed their mind and refused any rebate, citing ambiguous wordings from the Edmunds.com certificate. 3. Knowing that they made several mistakes, instead of admitting it and apologizing, they still denied any wrongdoing, accusing me for my failure to understand the vague language of the certificate regarding to their change in price offering. Chad called in another employee in the dealership, Timmy from Finance, to gang up on me when I complained about the hard inquiry, challenging the creditworthiness of my source ("I couldn't care less about what this software (on your phone) says (about the inquiry)", my definition of hard inquiries, and my integrity ("you are just making up stories"). Absolutely worst attitude I've ever seen from any sales people. Details:I've been in the market for an upgrade of my current car. Did some research on Edmunds.com and they gave me an offer certificate of a new 2013 Sonata SE 2.0T w/ premium package at a price $26,440 from Lia Hyundai of Hartford, which was a decent deal so I decided to go and check it out last Friday, Oct 11th. I was in a hurry so I did not print the certificate but I have the certificate in my phone as an email from Edmunds. The first encounter with the salesperson Chris Bushey was generally pleasant. When closing our first conversation, I was being entirely honest with them by admitting that I still had to check out some other cars before I can make a final decision whether the Sonata is the right car for me. Chris went to talk to his manager (possibly Chad) and came back with an offer of $2,000 or $2,400 rebate. The $400 difference would depend on whether I can successfully apply for financing. I showed Chris the Edmunds certificate and explicitly asked if the $2,000/$2,400 is in addition to the $26,440 price offered by the certificate. He positively confirmed that that was the case. As the $400 difference in that extra rebate depends on whether I can get financing, Chris told me I can just submit a form for their own Finance Department for pre-approval, assuring me that there wouldnt be any hard inquiry, after I expressed my reluctance of getting a hard inquiry on my credit report when I was still not sure I actually want this car. I explicitly asked Chris again right before I signed the form and he again assured me that no hard pull is going to happen. And this concluded my first conversation with Lia Hyundai of Hartford. I got an email from my credit monitoring service, Credit Karma, who pulls data directly from TransUnion, alerting me that on Oct 11th, a hard inquiry was made on my credit by HYUNDAI-HART. And this really upset me. They told me one thing and did exactly the opposite. I drove there again the first chance I got yesterday afternoon (Monday, Oct 14th) to stop any potential further damage to my credit. Chris told me he was unaware about the Finance Departments method of preapproval. At this point, from my point of view, the hard inquiry could be sunk cost, and since the price (26,440 2000 = 24,440) was attractive, I was genuinely willing to go through the process and make the deal happen, with the possible further rebate with financing (24,040). I engaged in deep discussion about financing with Chris but, for a first timer in getting an auto loan, the uncertainties and the complication reached a point that I went back to the option of paying it in full and just get the 24,440, a price Chris confirmed with me again and again. I asked Chris if their Finance Department can take off the hard inquiry, since I was willing to pay in cash and the hard inquiry really did happen without my consent. He went to talk to the manager and that was when everything changed.First he came back, telling me the 2000/2400 rebate was no more, as the Edmunds certificate says Price MAY include incentives and manufacturer rebates. But the certificate also says Lia Hyundai of Hartford is committed to: Additional rebates may be available to those who qualify. And after so many times of confirmation from Chris, I, as a customer, had enough reason to believe in the validity of your additional 2000/2400 rebate and use that as an interpretation of the vague language of the certificate. Changing price offering at the very last minute is not the way to business and everybody knows that. Chris was no longer able to resolve this issue anymore and I asked to talk to his manager. That was when Chad came in. I try to be as objective as possible in this review but I have to add here the experience with Chad is the worst I have ever had my entire life. He was not prepared to help to begin with and became hostile and passive aggressive soon enough. He simply refused to admit that the sales person under his supervision made the mistakes. Regarding to the price change, he ignored the vagueness of the language on the certificate and the fact that Chris was the one that led to my convinced interpretation of the language by pointing that sentence (Price MAY include) out multiple times, implying that it was my mistake to believe in the 24,440 price, which your salesperson confirmed again and again, any way. OK. Thats the way you deal with your screw-ups and thats fine. No deal then. Just take the hard inquiry off my record and I will try to forget this horrible dealership. And then what happened was already illustrated in Point 3 of the Main Complaints. Now I have the reports and I have to go back and deal with these people. Thank you Lia Hyundai for a lesson for life.

RLF55

Jul 6, 2013

This ordeal began with the engine failure of my 2011 Sonata with 54k miles.Iwas first acused of not having any service records since purchase.I pointed out that i have been using a extended range fully synthetic oil that removed the necessity of coming to the dealer ship every 7500 miles.Ifurther explained that this oil was good for up to one year or 25 k miles.I showed him my 3 reciepts for the oil changes and suggested because i had no reciepts from the dealer for service that the warrantee would be invalid. I HAD TO SHOW HIM THE FEDERAL LAW THAT PROTECTS CONSUMERS THAT STATES USING SYNTHETIC LAW DOES NOT VOID YOUR WARANTEE.Imentioned that he needed to remove the valve cover and the failure would be apparent.they would not tell me what failed when the rep saw the damage. theengine failure was found to be a manufacturing defect not oil related!!.To make matters worse they left me without a vehicle for over 6 weeks,only offering me a loaner for 4 days!!!! the other offer was a enterprise rental for $30 a day!!!.I declinded To say i was left stranded was a understatement

ml92760

Jun 1, 2013

This is My email explaining why I would not be going back to them...:Not sure how that deal was good news....Thanks for your time JD .I am looking to deal with a dealer who is willing to provide the best deal out of the shoot, the back and forth does not give me a high level of confidence this is the case... ..first you offer on 13K buy out with high down payment..( the buy out was a very fare offer for sure!). I mention I do not want an out of pocket and I want to try to be about $250 per Month if possible. if you can not do it, no worries, just tell me.........Then you all come back a Min latter you make a no Money down offer I was about ready to go with as I started to fill out the credit application....Then you say oops sorry that deal requires $1,700 down... and I walk after you gave me my keys back... not sure why you had to hold those as you never car out.... ...no problem if the deal can't be done I understand, then you come up with a way with your VM to offer $1,000 down on a 13K pay off at $286 per month , $700 less.? Then I respond with a lower payoff of $11,797 pay off $1,200 less pay off 0 down and now at $282... $4.00 difference ? WhyDo I need to make any down payment I am bringing in a 2012 clean trade?Please try to put yourself in my shoes....Please share this email with your sales Manager for sure....I will not be back to your dealership any time soon,I was born at night but not last night... I wish you all the best.

R. T. Pham

Mar 29, 2013

When potential customers read these reviews, remember, there are 2-sides to every story. As I am limited in my purchasing power due to my age (19). It took me a little while to decide what I wanted. During my visit, I did witness the customers being the unreasonable and rude people. The salespeople seemed to be in the middle. The salespeople doing everything they can for the customer and then the salespeople have to deal with the managers. Finally, I did purchase my car from a very nice lady named Marlene. It was a 2010 Hyundai Elantra and she followed through with everything she said. I think what happens is that so many people hear about or experienced a negative experience somewhere else and then drag all their negative drama from one dealership to another.

Dan B.

Feb 23, 2013

They insulted my intelligence by presenting me with a rediculous price after spending 1 1/2 hours with them looking at two used cars. The offer was about $1800 more than the price advertised on their website and it was close to the price of a brand new car with rebates which they never bothered to mention. I was also told the rediculous price included a loyalty discount, since I had bought a used car from them in 2010 -- that was a decent deal then, but I won't be buying from them anymore.

rbleffard

Feb 22, 2013

We had a major problem with our Santa Fe (no fault of the dealership) but Joe Cardella, the GM, and Ira, our sales person, went above and beyond to take care of us and the problem. Joe turned what potentially could have been a disaster into the best car buying experience we've ever had and Ira was great! We could not have asked more of Joe, Ira or the dealership and we are more than happy with our 2013 Santa Fe. Thanks Joe and Ira!!

Gerard O'Sullivan

Feb 21, 2013

the repair techs were very helpful the repair was much less involved than I feared the price was reasonable, they took me write away as car was inoperable they even drove me to work from the shop!

Mick

Feb 21, 2013

I've had nothing but good experiences at both the sales and service departments

Mom Tibbs

Feb 21, 2013

This Lia dealership impresses me in all aspects. I work for a credit union but when I was offered 0% financing for 5 years I jumped at the opportunity! I was able to pay off the loan in less than 1-1/2 years. When we picked up the car, it had a gritty surface so it went back in the shop to be buffed. It was no better the second time around. We spoke to our salesman who had it brought back in the shop. When it came out this time, it was sleek and smooth...just as a new car should be! About a year later, one of my headlights went out and I stopped in to find out just what kind of bulb was needed so my husband could buy it and change it. I was informed that it was covered under my warranty and they took it right in (with no appointment) and fixed it. There was a nice lounge to wait in complete with complimentary coffee. And I was most impressed with how clean the service office was. I've seen a lot of service areas and this was the best organized, clean area I have ever seen. I highly recommend this dealership to anyone looking for a vehicle. Not to mention my car is over two years old and is still running great! A fantastic dealership with dependable cars to back it up. What's not to love?

princessmg

Feb 20, 2013

I bought a 2013 Elantra GT on 9/8/12. It was a great process and I dealt with many great people. I was able to sign and drive away the same day. BUT, I have had electrical issues since buying the car and dealing with the service department has been challenging. The first few times they told me it was just "new car computer issues" and there was no problem. When the car failed to start, I had it jumped and drove it in but they couldn't find any issues. They said if it happens again to not jump it and have it towed. It did and I sat in the dealership for 4 hours just to get the battery replaced. I still have issues with the radio display resetting on start up but I've given up trying to go through the dealership and am dealing with Hyundai directly.

Awzbrn

Feb 20, 2013

I did not intend on buying a car that day but I did any way. The price was inflated, they offered no discount, it ws a hard sell with an interest rate 1% above my mortgage rate. I did not like the car I wanted a GPS system in it. Despite all of this I bought the car.I'm now stuck with a car payment first one in over 12 years, paying 75 dollars more for a Hyundai than my 2001 cadillac which they wanted to give me only a dollar for, and the sticker price on the 2013 Elantra which I believe was only supposed to be 16 thousand, not 19 thousand.My fault, I listened to an excellent salesman, the features of the car I like, and it is good on gas. I can't afford the $366 car payment, it now takes up all of my discretionary money, monthly. My fault, at one point I did try to walk away and should have continued walking out the door.Excellent salesmanship was the reason I purchased an over priced Hyundai Elantra three months ago, I still regret the decision, because of my financial burden.

sunshine1371

Feb 19, 2013

I used to have a Chevy Blazzer and wasn't getting good gas millage and My Dad told me it was time for a new car. He picked out my Elantra,color and all, told me I was going to love it and you know what,He was right.I love my Elantra. Doug Ford sold my father his car years ago so Dad went back to see Doug again for me.

procadgirl

Aug 24, 2012

I bought a jeep wrangler 2008 from this place, I even got the $2000 extended warrenty. After I,had the jeep for 1 week I noticed small issues with the clucth rubber ans a small leak above the window. I returned it for service and that did nothing. Last week the check engin light comes on I called it in. I only put 10,000 mile on the truck and they tell me I need a $600. Valve repair I fliped because I was sold a bs warrenty. I called jeep they said they will fix it for $150.00 yep that's all! LIA STOP RIPPING PEOPLE OFF

I speak my mind

Jul 30, 2012

As a satisfied owner of a 2004 Santa Fe with well over 100,000 miles and no major problems, I have been very happy to suggest looking at Hyundai's to friends &amp; relatives who are looking to buy a new car. Sadly, the recent purchase of a Tucson at the Lia Hartford dealership has been a huge embarrassment to me and a cause of great stress to my family.This vehicle has a major safety flaw. To be specific, without a key in the ignition, a driver behind the wheel, or a foot on the brake, an accidental bump can cause the vehicle to shift itself into gear, and roll. Yes, you read that correctly. No key, no driver, and no foot on the brake and it can roll down the slightet slope until it hits a car, house, tree, phone pole, or what have you.The vehicle was taken back to the selling dealership less than a month after purchase because of this safety issue. The dealership claimed not to be aware of this problem and at the insistance of the buyer checked a new Tucson for sale on the lot. Guess what? Yup! Same problem on brand spanking new FOR SALE vehicle!OK, so the dealership took the Tucson, gave a loaner, and was supposed to take care of the problem. So here we are, TWO WEEKS LATER and NOTHING.....NOTHING has been done! Apparently there has been a total change of management (if that's what you want to call it) who seem to be intent on driving this dealership into the ground. They're off to a great start! They wanted their loaner back and went to pick it up, leaving a parent and three children calling for a ride home! This family finally picked up their UNREPAIRED VEHICLE after having been without it for a two weeks. Can it be driven? Yes. Is it safe? How would you feel if it was YOUR CHILD in this runaway vehicle? EXACTLY WHAT IS THIS HYUNDAI ASSURANCE AND THE WONDERFUL WARRANTY THAT YOU PEOPLE PRIDE YOURSELVES ON AND BRAG ABOUT?????I am totally disgusted in the way Lia Hyundai has handled this serious safety issue. Lia Auto Group and Hyundai USA need to step up to the plate and do the right thing, and at this point the right thing is to REPLACE THIS DEFECTIVE VEHICLE WITH A BRAND SPANKING NEW VEHICLE, UPGRADE THEM TO A SANTA FE WITH ALL THE BELLS AND WHISTLES, AND GIVE A SINCERE APOLOGY for all the anxiety and mistreatment you've put them through.It's the least you can do! The Tucson is junk!!THE MANAGEMENT AT THIS DEALERSHIP NEEDS TO REALIZE THAT CUSTOMER SERVICE AND WORD OF MOUTH CAN MAKE THEM OR BREAK THEM. They need to do the right thing. Question is...will they?

Micpi

Jul 29, 2012

We had a nice experience buying our car. The sales people were great. The problem came when I had a problem with the car. There is a major safety issue with the car and this dealership not only refuses to fix it but denies that it exists even after I showed them. I am working with Hyundai to fix this problem and think it will work out but this dealership has worked against me since the day they hired their new GM.

adamskinner

Jun 19, 2012

So me and my wife purchased a used 2009 Santa Fe about 2 weeks ago and we are THRILLED!! Paul Hewitt helped us through out the entire purchase and he made us feel so warm and welcome that it made it easy to buy a car there. We never felt pressured to buy a vehicle here and Paul never came accross like we needed to. They gave us a generous offer for our trade in that in my opinion was more than they needed to give us and was more than car max was offering. They were more than willing to work on the price of the car and all in all i feel we got a good price on the car. I would definitely recommend shopping for your next car here!

Bellavance

May 21, 2012

The service and people are wonderful. From the time you step in the door until the car is delivered. We have bought several Hyundai vehicles this dealer is the best. Why we were willing to travel from Winsted, CT to Harford. Please be sure to recognize them all. As it's a great place. Wonderful people taking care of their customers. That can be said for all dealers. So thank you. With much appreciation and gratitude, Carol & Steve Bellavance311 East Wakefield BlvdWinsted, CT 06098

bocco

May 21, 2012

I wasn't sure I really wanted a Hyundai, I was looking for a sedan and had now been seeing Hyundai commercials pretty steadily for the last 10 years. I ended up going to Lia in Hartford to browse around a bit. I met Paul Hewitt on the lot and quickly felt respected and welcomed. More than anything, how I feel when I want to buy something matters. I am highly sensitive to pushy sales tactics or rude and unresponsive salesmen. Paul was great. I learned a great deal about the car from Paul and was quickly comfortable with the way things were going. After about an hour I knew I wanted the car, and without being frustrated with me one bit through the entire conversation I decided to buy from Paul. I then met his manager Tom Gallant who was just as respectful and polite as Paul. They seemed to have a great working relationship and it stood out to me. There was a nice vibe in the dealership. The transaction went very smooth and I feel I paid a fair price. I am more than happy with my Sonata and even more happy about the experience I had purchasing the car from Paul, Tom and Lia Hyundai. I will recommend and will return for my next Hyundai......(as long as Paul and Tom are there to visit with). p.s. It's all about the Customer's Experience, its the most important part of the story, and this one, it's perfect.

nocar

Apr 18, 2012

This was my worst buying experience in 40 years of buying new cars. I was told to pick up the car at a certain time and the sales person told me I had a 2 hour wait to see the Business Mgr because they were backed up. Waited 45 Minutes and then was told the car was just being detailed for delivery = would you not think it would be ready for my appointment. Must have lied about Business Mgr to buy time for the detailing. I asked for a lender to go home and will come back the next day to accept delivery which they wanted me to do in the first place = come back tomorrow. Never once was there anything said like what can I do to make you happy = two free oil changes never offered anything. The Sales mManager made me feel like I was the problem and they did nothing wrong. So I asked for my deposit back and immediately he said OK. He let the deal go away - got my deposit back and left with no new car. While I was there there were 2 other disatisfied customers. Lia has a lot to learn about customer service. All they want is the sale.

Fair guy

Mar 9, 2012

Recently I was shopping around for a car, and I have visited may dealerships and I can tell you that the most honest and the best trade in, the best price I received at Lia Hyundai in Hartford. Let me start with the sales person Habib, he is very professional nice guy who help me with the selection, answered all my questions, explained the car, and constant follow up. For the my trade in the General Manager Tom Gallant was very fair (gave me the highest offer from all the 6 places I visited, Car Max offered 200 lowest, Hoffman 800, Toyota, 1,000 Hartel Nissan 1600, all in Hartford, Manchester De Cormier Nissan 1400, Manchester Hyundai 800 and Hartford Lia Hyundai gave me the fairest price 2,200). Well in addition I got the best financing as well at Lia Hartford (all the other ones were much higher Hartel one was the second most honest, but De Cormier Nissan raised the financing after we agreed on a rate, they are thief's) To make my point I gave you so much details, the finance worked out well thanks to Tom. I must point out that the service crew in the back they are doing also a very good job and they will call you by first name by the second visit. All in all even they have construction going on these are the best people and I highly recommend them.

jeffbrower

Feb 29, 2012

best overall buying experience in past 10 years - habib did a great job in locating the exact caar we wanted and expediting the purchase process

andrea k

Jan 5, 2012

We were greeted by the General Manager Tom Gallant before opening, he answered our questions, let us test drive on the lot. After placing a call to Kevin Savage to see if we could obtain the electrolyte green accent in a manual transmission, Sandy and Kevin were on the hunt. My husband had sent out email inquiries also to everyone on the eastern seaboard requesting this car. After telling Kevin Savage (and Sandy)that this car was located in a Mass dealership, they promptly contacted me to say they could get it to their dealership for our purchase. It was super fast. Kevin called my work number numerous times during the day and week to let me know about updates, status, and progress. I was so reassured about this transfer process it was great. I used to be a Honda fan for the last 25 years until now. After dealing with Lia Hyundai of Hartford, I will absolutely go there for my second car. Their financing dept. Phil Gulianni was able to get me a better rate than my credit union, and with all the follow up and follow through from everyone at the dealership I am thoroughly impressed and can't believe how easy and fun it was to buy the car. I/we look forward to calling Kevin again when we are ready for car number 2. As far as I'm concerned there isn't any other dealership to go to. Love me some LIA.

2.0T Fan

Nov 7, 2011

Buying process was simple and painless, just the way it should be! I went to Lia Hyundai knowing exactly what car I wanted but wanted to take a look at some of the features in the packages and to look at vehicle colors. I was TOTALLY not expecting to buy on car on that visit but after aout 5 minutes of painless negotiation, I walked away with what I considered to be a great deal. Maybe it was because it was the end of the month and end of the quarter, I don't know but I got a much better deal than I was able to put together at any other dealer. Also, from reading on some of the Hyundai forums, it sounds like I made out better than most. Beyond price however, was the level of professionalism and integrity that I felt from the dealership. I never felt any of those 'things' that you usually feel when buying a car; from the 'one-time' deal tactics, 'today only' claims; pressure to take the extra dealer markup items, numbers gymnastics to get the car to a certain monthly payment, etc. Just fast, honest dealings and a place the I can honestly say I felt proud to purchase from!

ter913

Oct 23, 2011

The customer service at Lia Hyundai of Hartford was absolutely outstanding. Everyone at Lia has made the overall car buying experience for me the most comfortable and smooth that I have ever experienced. This is my second car purchase from Lia, not only was the customer service staff outstanding the service and repair staff has been as well.

marknan

Oct 22, 2011

We found Ira, our sales person, to be very helpful and knowledgable. The finance department went out of their way to get us the best rate possible. We appreciate their hard work. This is the second vehicle we have purchased from Lia Hyundai since we were so satisfied with their sales support before.

snoozin1226

Oct 8, 2011

I would recommend Tom and Kevin to anyone looking to buy a Hyundai. I was searching for a new Elantra like many others. I recently took a new job which is significantly increasing my daily commute. I was searching for a car with great mileage and you can't beat the Elantra. Tom went above and beyond with his customer service to listen to my needs and contact me as soon as a car was available for a test drive. I met Kevin when I went in for a test drive and he could not have been better. We went for a test drive and he explained all the components of the car. I decided to purchase the car after the test drive and everyone at the dealership worked together and I was able to pick up my new car later that day. When I did pick up my car, Kevin went over every detail of the car so I understood how to operate all the fun components as well as the safety features. He even set up the bluetooth to sync with my iPhone. Everyone at the dealership from Tom, Kevin and Eric in Finance were fantastic. If you are looking for a new car, I suggest you contact Tom and Kevin. It was a great experience.

bri9286

Oct 2, 2011

We had the best experience at Lia Hyundai! Over the past couple months we've been visiting various car dealers and test driving different cars Honda, Mazda, etc. I wanted to make sure I was absolutely going to love what I ended up getting since this was the first new car I was ever purchasing. Other dealers were incredibly rude to us and made us feel like we were wasting their time and wouldn't even talk negotiations with us. I honestly began to give up on the search until we decided to revisit Lia Hyundai.We first stopped in to look at the 2012 accent a couple months previous but they didn't have any on the lot. The first visit was very pleasant, we didn't feel pressured since we were just browsing and Ishmael answered any questions we had. We later returned to test the Elantra and met with Ish again. He was incredibly friendly and has a great personality. Everyone was extremely welcoming and made us feel very comfortable throughout the whole process. I in no way expected to actually purchase a car that day but the deal was too good to pass up and they gave me an good deal on my trade in. The Elantra is a fantastic car and I couldn't be happier but mostly Ishmael and Phil made the process stress-free and easy. I never felt pressured or unwanted regardless of whether I ended up buying the car or not. I'm so happy I returned to Lia and will definitely be recommending their services to others in the future. Thanks Lia!

profittakr

Oct 1, 2011

Very pleasant experience. I went into look at cars and options during lunch and I left with a deposit on the vehicle. I did not expect to make an offer that day but ended up doing so and was pleased with he final price. I told Habib I did not want this to be a painful negotiation and it wasn't. Offer, counter offer, another counter offer, done; 7 minutes tops. Picked up car 4 days later and was painless as well. Overall I am pleased with my experience and I love the vehicle. Highly recommended.

MadMilo

Sep 24, 2011

The people at Hyundai Hartford were great to work with. They demonstrated all the features of each car I was interested in and never pressured me into making a decision. They were extremely easy to work with and answered all my questions. Instead of trying to convince me that I wanted a hyundai, they let the product speak for itself. Hyundai is making some great vehicles for a great price. When it came to buying a car, there was no haggling over monthly payments, interest, unnecessary fees, etc. We just talked about the total walk-away price of the car. It made it much much easier to negotiate.

suzanneruffy

Sep 19, 2011

I had the most wonderful car buying experience at Lia in Hartford.Will Preston was a fabulous salesperson and made me feel comfortable with my decision to go with Hyundai. He went out of his way to make sure that I got what I wanted in my new car. Aside from being very well-versed in the Hyundai brand, Will was also very helpful in the entire proccess of car buying in general. This was my first time purchasing a car and he made the experience truly wonderful and comfortable. We were able to get me into my new car in (less than) 24 hours. Will stayed late with us on a Saturday night and made sure that everything was in order when I picked up the car on Sunday. This really was a very pleasant experience, and I would recommend that anyone looking for a car go here and see Will. Overall, everyone at Lia is very helpful and nice, and Phil Giuliani in the finance department also made the financing proccess very painless. Thank you all!

remypooh

Sep 18, 2011

Hector was the only salesperson (I had visited other dealers) to actually talk price and negotiate right then and there. I hadn't planned on purchasing that day, but rather a few days from them. The other dealers that I went to wouldn't negotiate until I was "back to buy".

caddessa

Sep 9, 2011

I went to Lia Hyundai in Hartford on August 23 in the search for a new car. When I arrived I was greeted by Philip and Kevin. I told them exactly what I was in the market for and Kevin brought me to those vehicles. After going for test drives I decided on the Santa Fe. Kevin was so knowledgable about his product and not once did I ever feel pressured. Next was dealing with the finance side of it. Philip was so friendly and answered all of my questions. He explained Siconiz to me and it was the perfect fit because of all the extra people always in my car. I have bought other cars before and working with Kevin and Philip made this experience so much more enjoyable. I have already told other people in the market for a car to go see Kevin and Philip at Hyundai and in a few years when I'm ready for another new car I will definitely be back to see them.

abuck13

Sep 7, 2011

Everyone was very accommodating. Working with Kevin was easy. He understood our worries and accommodated us with what we could afford and the car we would be happiest with.

paracleteo

Sep 7, 2011

The salesperson Will Preston went out of his way to help us. He is one of thetop car salespersons we have experienced. We would refer our friends to him wheneverthe opportunity comes along.

Sarah2

Sep 7, 2011

I recently went to Lia Hyundai of Hartford to buy a new car after owning mine for 6 years. I just graduated from graduate school and was looking for a new car to go with my new career! I was hesitant about going to a dealership on my own, as I am female, and have felt taken advantage of at other dealerships when bringing my car in for service. The fees I walked into were more walking out and led to no money in my pocket and a lot of frustration after my visit. This was NOT the case at Lia Hyundai of Hartford! I was greeted by a salesman out front who asked me how I was doing and if I needed help with anything. I explained to him what I was looking for, how much I could afford, what I could get for my trade in, etc. I had done some research before I went in so I would have a good idea whether or not I was getting a deal. The salesman walked me inside and introduced me to the managers who also greeted me with a smile and asked how I was doing. The salesman and managers worked together as a team to help me out and listened to what I was saying. I also worked with a friendly finance manager there who gave me many options on products and financing that was affordable for me. I never felt pushed into buying anything or rushed through the process and I was able to take my time and decide for myself what was best! Overall, it was a great experience!

Staci11

Sep 6, 2011

After going to two other Hyundai dealerships and one of them giving me the run around. I came to Hyndai of Hartford and it was the best thing I could have done! All of the staff is friendly and really do care about the customer. I couldn't ask for a better experience! I highly recommend this dealership!! Plus I love my new car and when I went to get the dealer plates taken off the managers were very friendly and were ready to answer any questions I had about the car. Hector and Eric I could never thank them enough they were a great pair to do business with!!

johns6849

Aug 30, 2011

HORRIBLE experience..... period!!! If you do not wish to be treated with such poor service and experience, STAY AWAY from LIA Hyundai of Hartford!!! Stay Away!!! You've been warned!!!! They don't give a dam about anyone nor their best interests.

JDiViesta

Aug 24, 2011

I just picked up my 2011 Sonata yesterday. Habib was awesome! He made us feel like we were the only ones there even though he had a few customers going at once. Phil was also great. I have less than perfect credit and he got me an AWESOME rate as well as providing me with his cell so that we could call him if anything went wrong! What service. The car is beautiful and the honest non pushy approach made me recommend this dealership to a co worker this morning. KEEP IT UP!

marktchin

Jul 31, 2011

Worst experience... Did not buy car here...Spoke with salesman several times and sent detailed emails including my schedule, deposit date as well as purchase date to salesman... Was going to use my own credit union for auto loan...He knew the plan from start to finish...Showed up Sunday to make a deposit and close the deal on Tuesday which salesman knew about...Sales manager Chris showed up and told me to buy the car TODAY for previously agreed price...Unprofessional... Rude... Chris tried to force me to use a loan from their dealer/finance manager...They used 'typical' sales tactic.... Did not appreciate it...Just walked out of showroom...Recently bought Acura from Executive Acura in New Haven and infiniti from Harte Infiniti in Hartford...Was very satisfied with them....I hope not all Hyundai dealer is like this...What a terrible unethical sales tactic they tried to use on me...Should give them '1' but I feel sorry for them and will give '2'I will get something else... After all, it is my money and my choice....

kerrik81

Jul 25, 2011

This dealer rocked! They did everything in their power to get me in a brand new car at a payment I wanted to be at. My final payment was about 50 less than a what was quoted to me while it was in negotiations. My car was ready for me to drive home in no time! This is my fourth Hyundai that I have purchased from li a Hyundai of Hartfor and I will continue to buy from them!!! Thanks for everything guys!!!!

ElizabethF

Jul 12, 2011

I was in a bad accident in NJ and my folks helped me find a new car with Doug's help. I came up a week later and ended up buying the Santa Fe. Doug not only helped me install a car seat once but had to do it again when we decided to get the car Simonized. I am enjoying the car immensely and am thankful for the help I received.

hphs_owl

Jul 2, 2011

We had visited Lia Hyundai four times between October 2010 and June 2011. Each visit produced a better quality of sales/ customer relation. On June 9, 2011, we returned and was greeted by Habib good customer friendly skills and overall performance for Lia. We went home, due to loan issues and applied via E-Loan Bank of America. On June 15, 2011, we returned to Lia Hyundai and Habib arranged for us to purchase a tan 2011 Hyundai Sonata. Eric approaches and asks why did not I fill a credit application through his office, maybe he could find a better deal through his banks. No had offer this and Eric was told so. June 16,2011, met Phil G, loan processor. Phil made everything possible to get the best value for the trade-in and match the numbers to compliment everyone involved with his sale. Bottom line, we drove the Hyundai Sonata out of Lia's driveway.On June 29, 2011, Phil telephones our residence. He wanted me to return to his office on June 30, 2011 by 10:00 am. I reported to the dealer at 8:45 am. At 9:10 am, Phil introduces me a new finance deal that really helped me overall. The fiance lowered my monthly payment. Phil did not have to make the call on 6/29/2011, but he somehow remembered me. I would recommend this dealer to the consumer world. Each of our visit to Lia Hyundai produced a better quality of customer service. Outstanding work from sales to service to shuttle.

Befair

May 31, 2011

Gallant is the GM. Used very shady tactics to get us to purchase a car. Told us to leave several hundred dollars to hold a car and keep it from being sold. We did and when we went somewhere else and found a better deal,he didi not want to give us our money back. Said we would have to wait. Was very rude and unprofessional. We contacted owners in NJ by phone and email and got no response. They don't care at all about customer service here.

DisgustedwithLiaHartford

May 30, 2011

My wife and I went to Lia Hyundai in Hartford shopping for a new car. We had visited a total of 4 Hyundai dealerships in our area over 20 times in addition to conducting research online shopping for the best price. Chris was caught in no less than five lies in negotiating the price on the vehicle we were shopping for. First he quoted a price of 29,495 on MSRP of 31880 Santa Fe Limited and said that was the lowest he could go (period). I had asked if he could go lower for a better price... he said no - that he could not go any lower. We had a price from another dealer for same vehicle with MSRP of 31,990 of 28,500 so I knew he could absolutely go lower. Then my wife asked if he could get the same vehicle in green which she wanted vs black which was in stock. He said no - the price was only good for today and only for vehicles in stock. So I told my wife... let's go to the other dealer. I got in my car and left to go to the other dealer and thought my wife was right behind me. She called me on my cell a few minutes later to ask where I was... that he had come down in price... I said I had left and she should leave too. She said she couldn't because they still had the key to her car from appraising in for a trade in and would not give it to her when she asked for it. Chris was basically holding my wife hostage at the dealership and not allowing her to leave by keeping her key from her. Chris continued to lower the price... came all the way down to 26,500 with our trade in which was basically worthless... an american made suv in horrible condition, 9 years old with over 170,000 miles, bald tires, leaking oil, ac sounding funny transmission slipping etc.... Pretty big drop in price from 29,945 for someone who said that was as low as he could go! Then magically he says he can get the green vehicle for the same price from another dealer... and he admitted to my wife that he always could have gotten it but he just wanted to sell the black one that he had in stock. Hmmm another lie... Chris also said he could give us more for our trade because he had a potential buyer in Russia for our car and that the more miles the better... that since it had 170,000+ miles that was even better than 100,000 and he could get more for it. Now this sounds like something a kid on the playground would make up... not sure if this is a lie or not but with all the other lies... I will just say I find it very VERY difficult to swallow. Chris was very rude, aggressive, high pressured, and frankly acted like a bully and tried to intimidate us. Oh... he also said the vehicle we had looked at for the better price the day before at another dealer was probably already sold... which we knew it was not... He said the tires on my wifes car were not safe to drive... trying to scare her into trading it in right away and driving home the new car... We had just been to CT state inspection and tired were fine! Chris will say anything in anyway he thinks he can bully and intimidate someone into signing a purchase agreement and badgering them into buying a car from his dealership. I finally had to have my wife put him on the phone and threaten to call 911 to have the Hartford Police respond to his dealership for him to give my wife her key so she could leave with her 70 year old mother. THIS is how Chris treats prospective buyers... I am so glad we found out how this dealership REALLY treats it customers before spending a penny with them. I can not stress enough how HORRIBLE the experience with Chris at Lia Hyundai in Hartford was and cannot warn you enough to stay away... Every other Hyundai dealer within an hours drive of Hartford treated us professionally and understood we were shopping around for the best possible price. Everyone knew if we got a lower price somewhere else we would return to every dealer and give them an opportunity to meet or beat the lowest price. Once we worked down to the lowest price - the deciding factors would be who treated us the best and geography. The Lia Hyundai in Hartford actually had the geography part down... Unfortunately the customer service even before the sale was to say the least a nightmare. NEVER Waste your time at Lia... if you are smart that is....

scotnvero

May 20, 2011

We purchased a 2011 Hyundai Elantra two days ago after Key Hyundai of Manchester stole our deposit and did not deliver the car we ordered three months ago. Lia was everything Key was not. Helpful, honest, friendly, professional, prompt with delivery, full of integrity. They redeemed the name Hyundai for us. They made lemonade out of Key's lemons. Thank you for a brilliant experience Jason of Lia Hyundai of Hartford. We will definitely be back to purchase another car from your dealership. Bravo!

fireman_bob

Nov 23, 2010

I found a used car online for a great price at this dealership. I emailed them for their internet price and got a prompt reply and later a phone call from Chris the manager. He was upfront and I didn't feel like there was any pressure to buy. After talking with him I realized the car had a 5 speed (and thus the reason for the great price as compared with all the other cars advertised) and I told him that wouldn't work for me. He thanked me for my interest in their dealership and I thought that was the end of it. About an hour later Chris called me back to tell me he checked the car and it was indeed an automatic. I expected the "and oh by the way, the price I quoted was wrong", but I got none of that. The price was as quoted. I got there the next day to check out the car and it was exactly as described, no bs, no bait and switch. I drove the car and liked it (except it didn't have any floor mats!!), but wanted my wife to see it since it would be her car. They wanted me to put a deposit down on my CC, but I told Chris of a prior bad experience with another dealer and that I would take my chances in the event they sold it before I came back. He then proceeded to tell me they would hold the car for me for a couple of days until I could return with my wife (with no money down). I figured, yea right, the car will be gone this weekend. Monday came and I called and the car was still being held. I went in with my wife and ended up buying the car for the agreed upon price. Again, no bs. They tried the typical up sell of the extended warranty, but I declined. No problem, no hard sell. The paperwork had a few issues, so pay attention to the details and check their numbers when before you sign. Nothing major, just a few clerical errors. If it wasn't for those errors I would have rated the quality higher. But it gets better. They called me back a few hours after I left with the car to tell me they found a set of floor mats that were supposed go with the car that were accidentally left out when they cleaned it. Bottom line is that they did what they said they would do and stuck to their word. It's tough to find those simple honest qualities in a dealership now-a-days. All in all it was a good experience.

ra20su

Dec 16, 2008

2008 Hyundai SonataI purchased a used 2008 Hyundai Sonata with about 7,500 miles from Lia Hyundai of Hartford, CT. I had the following experience:1. I received a price from the manager that was acceptable and stated I wanted to think it over and would come back the following day. I did come back and a different manager was assisting the salesman and quoted a price $ 400. more than the day before. The salesman stated he was in agreement with me and a half hour later the manager finally agreed on the original price. 2. We picked the car up later in the day after the car was serviced and made ready for delivery. Only one set of keys was delivered to us when originally there were two sets. We were told the keys we saw were probably for a different car. How could that be, we only looked at the one car. We were told only included are the keys that came with the car when the car came into the dealership. Additional keys came with a charge of $ 100. each.3. When we took the Sonata for a test drive, the Sonata four floor mats were in the trunk. When we took delivery of the car, the floor Mats installed in the car were embroidered Elantra. We requested the original Sonata embroidered floor mats and were told only included are the floor mats that came with the car when the car came into the dealership. They gave us the Elantra floor mats4. The Sonata was to be cleaned and serviced prior to delivery. Car was not vacuumed and spill stains were still cup holders. Also:a/ . Mileage on windshield sticker indicated oil had been changed and stated next oil change at about 10,800 miles. The mileage listed on the windshield sticker for the next oil change was about 3,000 miles more than what was on the odometer. I checked the oil stick after I took the car home and the oil on he stick was very dirty. I had the oil changed the next day at a local service station. b/ After the oil change I drove the car for about 1.200 miles. I checked the oil color on the oil stick and it was much cleaner than when I checked the oil after the car was delivered to me be dealer. c/ Car was used by a smoker. Dealer covered up the smoke odor with a spray and the smoke odor was not noticeable during the test drive nor the pick up. But within a few days after delivery it certainly was noticeable. d/ Windshield spray reservoir was empty. e/ We did get two remote control devices with the car keys after a very long discussion. The remote controls work for the car doors but not for the trunk. f/ The plastic light covers for the bottom corners of the driver and passenger doors were missing. When we asked for replacements we were told only included is the equipment that came with the car when the car came to the dealership. We took delivery with no light covers.Reason for review: to alert other buyers of their bad business practice.