Lithia Ford Lincoln of Roseburg reviews

Dkemplen50

Aug 19, 2016

my wife and myself are always pleased to conduct are bushiness with lithia fordadditionally the employees are always courteous to are needs.. my visit to the service dept was as always outstanding

driverdan

Aug 6, 2016

Joe was a great salesperson he talked me into come in and looking at what was in stock. Joe knows I used to buy in Portland and he showed all of what he had on the lot and saved what he knew I would like for last. Joe has sold trucks to me in the past and he got me a great deal. I am very pleased with my new ford truck 2015 F-150. I will see Joe when its time to replace my sons focus.

Iambie worsley

Aug 6, 2016

Getting my Ford Escape serviced at Lithia is always a good experience.

Donald Pelc

Jul 27, 2016

Excellent service, Give Scott a raise. was very satified with new car. no problems so far..

Lithia

Jul 27, 2016

Your staff is excellent and so was the service work. Keep up the good work.

elaure

Jul 21, 2016

I was in the market for a roadster and found a BMW Z4 with very low miles at Lithia Ford Roseburg. Living in Corvallis and trading in my BMW 535i GT, I wanted to make sure that we did much of the negotiations up front. I didn't want to drive about 120 miles for nothing. Jim promptly and professionally responded to all my emails and texts. He received all my photos that I sent to help the Sales department firm up the trade-in value. With good correspondence between The Sales Manager, Jim and I, and after a few tweaks in the final sales price, we pretty much struck a deal. Now all that had to be done was to drive to Roseburg and test drive the Z4. When I arrived, my wife and I were warmly greeted by Jim who then introduced us to Mike who took care of the rest. Mike set us up for our test drive and just tossed us the keys to the Z4. My wife and I then took it for a spin through Roseburg and enjoyed the car. When we returned, we were ready to rock and roll, and so was Mike. There was no haggling, no head games, or any harsh negotiating. Just smiles and laughs. It was already done previously! And lastly, we signed papers with Finance. He too was very pleasant and cordial. He offered us an extended warranty through Lithia. Once we learned that BMW of Salem was affiliated with Lithia, it was a no brainier (we recently paid $1500 to replace an electro water pump). Thanks Lithia Ford Team for making this purchase painless and enjoyable! We would be happy to do business with you all again! By the way, we are loving the car!

Leonard E Moos

Jul 15, 2016

Your courtesy and efficiently exceeds all expectations.

Sharon L.bLoughead

Jul 13, 2016

I am very pleased with the service. I was taken care of in "a good manner of time

Dave Lund

Jul 5, 2016

The employee who assisted me clearly understood my question and was able to coordinate for my fleet vehicle's oil change. I really appreciated the new waiting room facilities.

fordguy3731

Jul 2, 2016

I would really like to thank Woody, for being a great sales person. He really made us feel at home and helped make our car buying very pleasant. We had a very unique situation but the sales manager and F&I manager was able to get us 1.9% interest. The day after my wife and I brought our new car home to Springfield with us I got a call from Woody saying we needed to re-sign the contract. Normally when I have heard this in the past it meant my payment was going up. In this case it was the opposite my payment was going down significantly. I have been recommending Lithia Ford of Roseburg to everyone I see. I will be a life long customer and it was worth the hour drive from Springfield. Thanks,Ben & Asha Cox

Robert RedFord

Jul 2, 2016

Lithia Ford of Roseburg made my new car purchase very smooth and easy. They listened carefully to what I wanted, went out of their way to locate the exact model, color and extras that I wanted, got it very quickly and gave me both a good discount and fair trade-in for my existing car. They made it totally easy for me to have the car I really wanted. I couldn't be happier!

Robert Phillips

Jun 27, 2016

Fantastic service and buying experience! Scott Maze was a perfect salesman in every way. We were treated like special people and the total experience was like nothing we have ever had in the past. Thank you Lithia Ford of Roseburg.

Mark & Heather

Jun 16, 2016

Chris D. was very helpful and made our visit very easy.

JIm

Jun 14, 2016

Jesse worked me in to get our F150 rear brakes rebuilt late in the day when we were in the area. This is the second time we have been in Roseburg that we have needed work and Lithia has worked us into their schedule both times. The first time was for a transmission rebuild. Both times have been a first rate experience. We were towing a trailer this visit and the brakes worked perfect on the trip back home. I only wish that you had a dealership in the Hillsboro area that I could use. Thanks again for your help.

Gale Harrington

Jun 4, 2016

Body work and paint service excellent. Body shop service manager very helpful and efficient.

Doug

Jun 4, 2016

Quick easy deal,great rebates from Ford made deal possible

Bruce

Jun 4, 2016

1 day appointment schedule, first appointment, quick in and out, and a very helpful Lithia team member, couldn't be more pleased with the service department ! Kind Regards

Snowtek

May 20, 2016

No hassle experience. Went out of there way to make us happy. Joe Lehi was great to work with. Would shop here again if i need another car.

roger l. robertson

May 19, 2016

Lithia has serviced my truck since I bought it except for one service in Miss. on a trip. They have always been friendly, prompt, and knowledgeable.

Mike

May 3, 2016

I am very picky and Christopher understood that I was serious about giving my F250 Diesel proper care. I gave him written instructions and asked for the work done to be described on the invoice.My special request was handled to my total satisfaction.The shuttle service was prompt and professional and minimized any inconvenience.I purchased the truck at this dealership and the entire experience has been very positive.Even though they are remodeling the building the temporary waiting area was comfortable and restroom services were provided.

Sandra

Apr 27, 2016

More than satified. The dealership is gorgeous in side

Jeff & Janet Swanson

Apr 16, 2016

We were in and out, felt trusted and we love our new vehicle

Jack Brierly

Apr 9, 2016

Chris in the service dept. was efficient, knowledgeable, and courteous. Very pleased. -Jack Brierly

gene massey

Mar 31, 2016

rod, nick & mark went above and beyond what most staff would of done helping us with a bad situation.these are the people that we dealt with in person & i thank them & the whole crew at lithia. this is our third purchase here & we have always felt that we were dealt with more than fairly.

Beverly Walen

Mar 26, 2016

I HAD A GREAT EXPERIENCE AT LITHIA. MY SALESMAN WAS VERY HELPFUL WITH ALL MY MANY QUESTIONS AND HELPING ME WITH ALL THE PAPERWORK.HE EVEN STAYED LATE TO FINISH....THANK YOU VERY MUCH JOE.....GREAT JOB!

Ford Fusion

Mar 18, 2016

Joe Lehi was very helpful and answered all the questions that were asked.

Todd w

Mar 16, 2016

Thank you for a non stressful experience .scott did a great job and was very friendly.the mechanics in the shop were helpful and the finance guy was great too thanks again.

Eloy and Diane Solis

Mar 14, 2016

the whole truck buying experience was very pleasant. no pressure sales . everyone was beyond nice.got exactly what i was looking for for at the right price,James m and Paul p took care of every detail right down to showing us how to operate all the new features,which are very cool. love my new truck and my new dealer. happy customers Eloy & Diane Solis p.s . the place was under construction cant hold that against them.

Jnighswonger66

Mar 12, 2016

Rod was very nice to work with, he made the purchase of my new vehicle fun, and relaxing. I will diffently buy again at Lithia Ford, and from Rod.

Clifford65

Feb 29, 2016

I enjoyed my experience at Lithia. Our salesman Grant was very knowledgeable and personable. It was a very good experience. Would highly recommend this dealership.

explorer70+

Feb 5, 2016

Excellent customer service. Great knowledge of product. We're getting up in age and wanted to have a pleasant purchase of our new vehicle - Paul, Grant and Mark made that happen! We recommend Lithia Ford Of Roseburg.

kaka

Feb 5, 2016

Trisha was very nice, seemed that the other service adviser was rushing her too fast to get my car out of the way. Other than that I hope that the wipers work fine, because it has not rained since they fixed them. Was done pretty fast, and the service was excellent.

James King.

Feb 3, 2016

I didn't have to wait very long for my pickup to be done maybe an hour no more just time for some coffee and look through a news paper and it was ready. The service poeple are nice a they will answer my questions and if they don't know they find out.They treat me good.James King.

Steve G.

Jan 6, 2016

My family and I were driving in Roseburg, OR and had an electrical problem with our F150 truck. It had happened previously and I knew of the problem. I just had it in for repairs for this problem and they could not find the problem. It had blown the #33 fuse. This other repair shop installed a new fuse and the truck was back running but they could not find the problem.When the truck died this time in Roseburg I checked the #33 fuse and it was burnt again. I replaced the fuse in the Home Depot parking lot and it burnt again. I had it towed to Lithia Ford in Roseburg. Who better to work on a short then the Ford dealer. I might pay a little more but I want it fixed right by the dealer. I was working with Trisha at the dealer and told her that I have been having this problem with the #33 fuse and please have someone good work on it. I live in the Los Angeles area and have a second home in Roseburg, OR and I don't want this to happen on my way back.What better way to have your Ford vehicle repaired than by a Ford dealer. They also have Assured Service. It's 3 year/50,000 mile repair warranty, if it breaks, we fix it... FREE. That sounded great to me!Trisha called and said they need more diagnosing time to find the problem. I said no problem. I just want it fixed right. They charge $130.00 per hour which is fine with me for something GOOD. It's the dealer. She called again and said they found the problem. It's a shorted wire on the engine at the #5 coil wire and one at the #2 ignition transformer capacitor. Trisha said the cost to repair is approximatly $380.00 and I told her to go ahead and do the work.Trisha called me later that day and told me my truck is ready for pick up. That's great. I went in to pick up my truck and asked to speak with the mechanic that had fixed my electrical problem. I have been an commercial air conditioning mechanic for 35 years and I like to understand what had happened. He told me that the two wires has rubbed on the engine and shorted through the insulation. That sounds about right on what a short should be.So we left for home in the Los Angeles area. Guess what happened! My truck stopped and the #33 fuse was bad again. So I had it towed again to another Ford dealer, Super Ford in Puente Hills, CA. I will have them work it out dealer to dealer. Super Ford found the problem. The wiring harness was burnt at the exhaust manifold. I told them that I want pictures of the problem and they gave me pictures and you could see the burnt wires. I ask them about the repairs that the other dealer had done. He said that no wiring repairs were done at the areas described on there invoice and they would not get involved with the other dealer. You would think that the Ford dealers would work together and that Ford would request that as part of a dealership that they would work together. BUT NO. I also called Ford for help. NOTHING. Thanks Ford for nothing.Super Ford said the repair would cost $800.00. So I had it done and it was $725.31. I called Trisha about the problem and told her about the #33 fuse again and showed her all of the paperwork, report, and pictures from Super Ford. All I asked her for was my $364.73 for there repair returned to me. No towing and nothing extra. She talked with her manager and they said no. I asked about the warranty and they said that it's not covered. I also tried to call and e-mail the manager with no return call or e-mail. I will never use them again. What a joke.This was all back in June of 2015 and my truck is running fine as of January 2016. Litha Ford did have on there website multiple review sites to post reviews and were asking for reviews. I see that it was removed. You need to do good work and stand behind it if you are going to ask for reviews.

Steven Keller

Nov 23, 2015

Rod is a down to earth, easy going kind of guy. I like his no pressure, no bullshit approach. Too bad you're not a Chevrolet dealer, we could do more business. I will however keep an eye out for the low miles, fairly new rigs like the Traverse we purchased. Please tell Rod "Thank You Very Much".

MajDad

Nov 11, 2015

I purchased a 2015 F250 while living in North Carolina then moved to Roseburg, Oregon. I hit my first oil change this month and took my truck to Lithia for service. The technician was very polite, knowledgeable, and eager to answer my questions. When I asked about Lithias lifetime oil change program he was very informative without being pushy sounding like a salesman. Ultimately, I purchased the lifetime oil change program and am very satisfied with both the customer service and quality of work.

Happygal

Nov 11, 2015

The service in the Body Shop of Lithia Ford, Roseburg, OR was just amazing. They truly know the real meaning of customer service. Thank you!

Erik75

Oct 19, 2015

Broken down on the road on the is not fun find out about the dealer pull my truck in and they started right to find what the problem was fix it and I was on the road

funnyboy212

Oct 4, 2015

In all everything went very well but we did not know the new car didn't have cruse control we if wehave know that we would have pick another car as we though all new cars came with it our mistakebut all in all we are pleased with it and the sales person was real nice and friendly.

cpo761

Sep 20, 2015

Nick and Rob made it incredibly easy to go from curiosity about a Consumer Reports-recommended model to driving home in a newer car with a better deal than I found in hours of internet work ranging from Medford to Portland. I'm very satisfied with how I was treated, and better yet, with my purchase.

Florence Straight

Sep 7, 2015

I drove in to checked in with the mechanic regarding the flashing light on/off for the transmission.I Was told to see about replacing my 2001 Lincoln with 31654200 miles.

Fernhopper1950

Aug 29, 2015

I always get great service the service team is always friendly and Redy to listen to my needs. Last week I had a automatic door lock issue .and they had a tech look at it right away diag the prob and order some parts. That's good service.

lls97459

Aug 24, 2015

The purchase went fine with the exception of the first uninterested sales person Oliver Campos who couldn't even remember my name! Also thank you Lithia Ford for selling our Nissan Sentra. The delivery didn't go quite as well with paint peeled off the rear bumper and holes drilled in the wrong place for the license plate frame, on a new car special ordered was a little disappointing. Lithia made good on the mistake by striping the car at no cost to me, and the extra holes will be covered by the license plate. All in all we were treated quite well and would return to this dealership.

sonic

Aug 23, 2015

Drove on the lot on a Sunday afternoon just to look around I did not know they were open. No one come running to ask me a lot of questions, which I like that to browse. Then Oliver came to see if I was interested in purchasing a vehicle. Very friendly fellow by the way. He guided us (my wife & I) thru a wonderful buying experience. Straight up no run around. In and out with a car less than 3 hours. Thank you so much for the friendly atmosphere. By the way Mark the finance expert was also great would recommend those two with high marks.

Dr. Tanner

Aug 8, 2015

We miss Dick Price! However, the service was adequate.

ALWAYS BUYING

Aug 3, 2015

EVERY TIME I NEED HELP WITH MY EDGE I CALL LITHIA, MAKE AN APPOINTMENT, BRING MY CAR IN AND LET LITHIA DO THEIR THING AND FIX THE PROBLEM. I CAN ALWAYS DEPEND ON THEIR QUALITY OF WORK. AND IT'S DONE ALWAYS EARLY OR AT LEAST ON TIME. THANKS LITHIA PEGGY(MARGARET) SMITH

jkunz

Jul 31, 2015

Great service, thanks. Very friendly and thorough, attention to detail, explanation of service required and potential cost. Communication was consistent with regular updates and done in a timely manner.

Erika Fetz

Jul 30, 2015

I went in to explore the possibility of either buying or leasing a new or used car, and wasn't sure how the whole process worked. Joe was great, got me in some cars to test drive right away, and that afternoon I had a car coming down for me! Joe answered my questions and was very easy to work with. I would highly recommend Lithia Ford for anyone looking for a car.

Palongip

Jul 30, 2015

Paul was amazing worked so hard to get this deal to go through. Wouldn't have made a deal with any other sales person. He even delivered car on his day off.

strange

Jul 9, 2015

My family and I were vacationing in oregon this summer, when we were in a terrible car accident. We pulled our 33 ft trailer with our f250, so when we had the accident we did not know how we were going to get home because or truck was totalled. How scary is that? We were directed to lithia ford to look for a new truck and let me tell you what, all the employees were phenomenal. What a great group of individuals.

Susan

Jul 7, 2015

We are very happy with our service and treatment by the personal. We arrived a little early but were shown to the waiting room for coffee and TV.

zolow

Jul 2, 2015

Service said all eight ignition coils were bad and they wanted $1400 to fix it. Only one was bad I fixed it for $71.99

Rick in Green

Jun 23, 2015

The service advisor I talked to was very attentive to my needs and got the work done in a very short time relative to the requested work.

craig

Jun 16, 2015

took my F-150 in for the oil change service I got with the purchase of the vehicle. the service was good, fast and free.

Judy

Jun 4, 2015

Service was prompt and everyone was friendly. Nice and clean.

Don and Rhonda Kemplen

May 20, 2015

My wife and myself are always treated with the up most respect and friendship by the lithia staff and Rod has always made our buying experience the most pleasant and satisfying with every purchase we have encountered at lithia ford of Roseburg We highly recommend to all who we come in contact with to do their purchases with lithia ford of Roseburg Sincerely : Don and Rhonda Kemplen

Mattie

May 5, 2015

In for routine oil change; got me in and out in a reasonable time.

Glen Cockrum

May 1, 2015

The service was very good. I had a regular oil change with tire rotation. Used coupon.

movin to Roseburg

Apr 23, 2015

Everything went as expected. Service was good. I asked if they washed the vehicles when they were done working on the vehicle. The employee who checked me in said, "they used to but not anymore". I was shown the color of the brake fluid which shown that it needs to be changed. I was told of several other items that needed fixed. I asked how much it would cost me to have them fixed. It took probably 5 or 10 minutes to get an estimate. $4,000 was completely outrageous! The cost was $82.50 which is a good price. I live several hundred miles north of Roseburg and the dealership in Newport, OR charges $125 which includes tire rotation and that price is with a coupon. I used to live in Medford, OR and bought 6 or 7 Chevrolet, GMC autos in 9 years! No matter what I had done to the vehicles it was always returned washed, dried and vacuumed! I always appreciated it and it felt like I was more than just dollars. Roseburg needs to give better customer service. By the way, Newport doesn't wash the vehicles either. I suggest the Roseburg dealership figures out where to cut corners without cutting service to their customers. When a customer is told everything is ready to go then everything should be ready to go which in my world means if there are things that need fixed, filled and changed then the cost estimate to have additional work done should be on the invoice broken down so the customer doesn't feel they are being taken by another "Car Dealer". If you charge $100 or $200 per hour then put it down in writing. If a customer feels like they are special and cost are explained then we feel like the dealership is being open and honest to us.... One last thing, I was born and raised in Roseburg then left for the Army and haven't lived there since. I have a lot of family that live in the area. My wife and I plan on moving to Roseburg in thee next couple of months

Ruthduck

Apr 14, 2015

Oliver has been very helpful in locating the correct vehicle for our needs and for repeatedly helping us use the many accessories the Flex is equipped with. Thanks a bunch..

ford f350

Apr 12, 2015

i can always get an appointment to work with mt schedule. Everyone i come in contact with is always going the distance for me to make sure i am satisfied as a customer and excellent done on my Ford pickup

Barbara LP

Apr 2, 2015

My oil change service was quick and painless! Staff was very courteous and friendly! Nice atmosphere!Please change my email address TO barblorenatcharter.net

GlenD

Mar 31, 2015

The salesmen were very friendly, courteous, and informative. They went way out of their way to be of service to me and the companion that was with me.

barbwiregs

Mar 25, 2015

Had to get oil changed in my Pickup so scheduled an appt and took it in. The whole experience was wonderful. You have a great shop there.,

Robert Iannone

Feb 20, 2015

cet of my dealing with the sales representative was excellent

john black

Feb 13, 2015

Scott bent over backwards to help me service department was nice the girl that helped me was very nice .

arleen colburn

Feb 12, 2015

need to do away with how many hours at work even if a person works 20 hours a week a least it is a job

rose

Feb 5, 2015

It was fineqit was fine it was fine it was okay it wasfine

Art Zaccharias

Jan 18, 2015

Routine Oil and Filter Change was done in a timely and professional manner. Contacts with all employees was pleasant and agreeable. Waiting room was neat and comfortable.

sandra s

Jan 9, 2015

We always have great service. When I call for service. The always set my time for me to came in

Sherry

Dec 28, 2014

Have been very pleased with the service of my 2013 Fiesta each time I've come in for maintenance checkups since we purchased the car in September 2012. The service personnel are ALWAYS courteous, friendly and very helpful.

Kathy Hammond

Dec 20, 2014

I stopped in to make an appt. for my first car service and was told me they could get me in if I came back in 45minuttes. When i came back they immeditatly took my car, showed me to the waiting room, with coffee and popcorn, comfortable chairs. My car was ready for me very quickly and the people were great! I tell everyone about the wonderful experience I have at Lithia in Roseburg.Scott was wonderful went we first came in to only "look" at new cars... and all the way through the buying process. I've stopped several times to ask him questions and he is stopped what he is doing to answer my question and is always so pleasant.The service people were great also. Everyone is helpful, cheerful and friendly... even with all my questions and concerns.Thank you ALL...

craig

Dec 12, 2014

I took my vehicle in the oil change I get as part of the lfe time package when I bought the vehicle. the staff was courtious and the service was completed in timely fashion.as always they have recommendations for other service or work that needs to be completed. the recommended three services ( fuel filter replacement, spark plugs replacement, and a rear diffential service. they also told me I had a rear pinion leak that should be repaired.I brought the vehilce back today to get the rear pinion seal replaced. I will point out that I could have had the seal replaced for less than $100. the Ford shop is doing it for $136.the other services I will get done at a different shop due to lower prices.I could recommend this dealer to folks but I will not because I think the price of ther work is too expensive. if I had not gotten the oil service as part of the deal on my vehicle I probably would be taking it elsewhere as well.bottom line, good service overlal, just too expensive.

Perry Kishaba

Nov 9, 2014

We drove our new motorhome to Roseburg, took a chance and stopped by Lithia Ford to see if they could install our new dash. The original dash had some blemishes so the company sent us a new one. The chasis is a 2013 Ford E-350 with a 2015 Phoenix Cruiser 2350 body.The staff at Lithia were accomodating; a service rep came out, checked our rig and the dash, and informed us he could probably do it that afternoon. We received a call later saying they could fit us in.In just a couple of hours, we were on our way with a new dash.We will recommend Lithia Ford to our friends and will definitely consider taking our four Fords there for service. We live about three hours away in Gold Beach and are willing to make the drive for quality, friendly service.

Peggy Smith

Nov 8, 2014

I have bought 4 new and 1 used car from Lithia and have always had them serviced all along and have always been very pleased. I will always recommend their services and their salesmanship to my family and my friends. They are willing to give you the very best deals and happy to do it. Thanks Lithia

Jake Kuitert

Oct 30, 2014

Glen in the quick lube department was friendly and very helpful. Job well done.

Deana Mead

Sep 24, 2014

A hundred percent better service than in the past.

James King

Sep 8, 2014

Everything was great and service people were nice and informative pleasnt vist.

Joe Fummerton

Sep 8, 2014

I feel very comfortable bring my Ford F350 to Lithia of Roseburg for service. I have been going to this establishment for many years and i am always satisfied with results conserning my service on my pickup. I can hang out comfortably while my pickup is being serviced. love the popcorn!

Tom

Aug 24, 2014

Fast and professional

Derl

Aug 15, 2014

Service was well done with courtesy and very professional

Max Schwald

Aug 15, 2014

All up to the "TOP"

John M.

Aug 14, 2014

I was greeted as soon as I arrived in the service department. The oil change and service on my car were completed quickly.

Tracy_Connelly

Jul 28, 2012

I took my 2005 ford super duty 6.0 liter lariot crew cab in because the engine was acting up. When it was bought the sales man really pushed the extended warranty so i figured i would use it. Not only was NOTHING COVERED BY THE WARRANTY but they did the out of pocket repairs without even getting approval to do so. Then when i told them i didnt give them approval to do the repair they made me wait and put the broken parts back on. To top it off someone stole my ipod touch that had tons of personal info on it . The pickup barely runs and im out the cost of an ipod touch. I went to the manager and was told basicly sorry about your bad luck, now get out. Ive bought fords my entire life and after my experience with LITHIA FORD IN ROSEBURG OREGON I WILL NEVER BUY OR OWN ANOTHER FORD PRODUCT AS LONG AS I LIVE. Im completely disgusted with the entire un thoughtful un professional staff at lithia. The local Chevrolet dealer can thank lithia for making a few new car sales. Did i mention im a business owner that has company vehicle's? Im POSITIVE THEY WILL ALL BE CHEVROLET FROM THIS DATE FORWARD.