Lou Bachrodt Chevrolet reviews

albert bensemana

Apr 21, 2016

Craig was extremely nice and professional He did everything he could to get me a car. Polite and very freinfly.

Kayla C.

Apr 19, 2016

My sales person was Craig he was great. I went there to get a new car & he helped me achieve my goal. Now I don't have the best credit or a co signer & he still made it possible. He was very attentive & polite. Thank you again so much. Highly recommend them.

Marcelo Araujo

Apr 19, 2016

I recently bought a car from Craig Laird. I am very impressed with his attention and efforts to make this deal happen. He was also extremely sincere and clear with each point of the process. I will definitely buy another car from him in a near future. Trust in the sales person have had a lot to the decision to close the deal. Thank you, Craig.

norman day

Apr 18, 2016

edy was an exceptional salesman very polite and knowlegeable will definitely promote your dealership.

Dolphkym

Apr 14, 2016

David Miller is the best. There was no pressure, just information, he was friendly and knowledgeable. I will come back to him when I am ready to buy again. The overall experience was great! Everyone was friendly and very nice! I would recommend this dealership and David to all my friends

joshua perlis

Apr 9, 2016

awesome person to deal with... thanks. i really enjoyed my visit here and i look foward to coming back in the future. i am truly happy with the people including edy

E. Mull

Apr 4, 2016

I recently purchased a Camaro from Lou Bachrodt Chevrolet. The overall buying process was honestly, and fair and I strongly recommend them

Eddie Mull

Apr 4, 2016

The overall experience was smooth and professional. I ended up with the perfect car at a fair price. They have my highest recommendation. Thank you, David.

Marc

Apr 3, 2016

The process for buying a car at this dealership was very easy.

Duvan

Apr 2, 2016

I came in just for an oil change and ended up getting a brand new car for the price i wanted. Dwayne Taylor had great customer service made me fell more of a friend than just another customer. Highly recommend this location and Sales Representative.

Jon Ferrrer

Apr 1, 2016

I came out with a brand new car so everything is good in my books. A little confused at some point but we sorted out at the end

Bill stromberg

Mar 29, 2016

Worked hard for the CUSTOMER.. Matthew Mandra my salesman was very professional and I would recommend buying a car from him.

Adrian McCarthy

Mar 14, 2016

Excellent experience, friendly atmosphere, they work with what you are looking for and always make your experience a comfortable one. I enjoyed my experience here an i did not feel pressured.

Keith Grenblatt

Mar 14, 2016

Everything went smooth. No complaints. Salesman was knowledgeable, friendly and helpful.

CHARLES

Mar 13, 2016

I HAVE BEEN ALL OVER THE PLACE TRYING TO PURCHASE A VEHICLE, NO ONE WAS ABLE TO APPROVE ME ON ANYTHING.I WAS VERY SKEPTICAL WHEN MAX CALLED ME AND TOLD ME HE WOULD BE ABLE TO HELP. HE BROUGHT ME IN AND INTRODUCED ME TO Mr MCKENZIE. THEY WERE ABLE TO PUT ME IN A VERY NICE CAR AT A VERY LOWER PAYMENT THAN EXPECTED.MY KIDS AND I LOVE IT. THANK YOU TO Mr MAX AND Mr MCKENZIE. YOU GUYS ARE THE BEST EVER.

Craig

Mar 12, 2016

Beyond the easy and streamlined buying process, everyone I had contact with exhibited the highest degree of courtesy, professionalism and detailed product knowledge. My salesman Dwayne Taylor was a pleasure to work.

Elida

Mar 10, 2016

Max is the greatest salesperson ever. He never gives up. he works along with Mr Mckenzie who is the most experienced finance Manager. I respect their talents and will recommend this team to everyone ,regardless your credit situation. Besause of them two,I am now driving my new Mazda3. Thank you guys. You are the best. Elida.

VanessaY

Mar 10, 2016

This has been the smoothest car buying experience I have ever had. I am the proud owner of a beautiful Mazda 6 Touring car that was more than I expected. Jason was very honest and helpful, explaining all the features of the car, and there are lots! Evan was willing to go the extra mile for me, and Chris made the financing, insurance, and registration happen effortless. I am very happy to have met all the fine people here and look forward to a long association with them.

Mr silvio

Mar 7, 2016

this entyire procedure took 2 hours. these gentlemen are professional in their demeanor, knowledge of product and finance acumen. I wa treated extremely well and am gtrateful. i will recomend this dealer anmd these professionals to all mny friends.

Johnny D.

Mar 4, 2016

The sales team was very professional and courteous..Dwayne Taylor was very kind and took his time and explained all about the vehicle we were looking at... He is a great asset to the company... We will be back the next time we are looking for a vehicle... thank you for letting me give this survey...

John Fell, Corvette owner and loyal fan

Mar 3, 2016

I recently purhased a Corvette from this dealership and I am 100% satisfied. This was one of the most pleasant experiences I have ever had purchasing an automobile from the very first phone call to taking delivery of the automobile. The entire staff is friendly, professional, and knowledgeable, and went out of their way to assist me in EVERY aspect of the deal. The facility is clean, I was offered water and coffee, and and all of the amenities I could have ever asked for. I HIGHLY recommend this dealership, and am 100% satisfied. John Fell

Matthew Mandra

Mar 3, 2016

My overall experience was great. Matthew greeted my family and I in the parking lot with a great big smile. I knew exactly what kind of car I wanted and that made it easier for all of us. The team started working immediately on getting me what I wanted. I left the dealership with all smiles. Thanks to Matthew Mandrake and their wonderful staff.

Rochelle

Mar 1, 2016

This was my first experience at a Mazda Dealership and buying a Mazda. I have to say I was extremely impressed with the level of excellent customer service. Our salesman Tyler Enzinna, was courteous, patient, knowledgeable and honest. Everything you'd want in a salesperson. I was also very impressed with the sales manager, who also like Tyler, did everything he could to make sure we walked out of the dealership happy and satisfied! We definitely did! This Mazda CX-7 is the best SUV I have ever driven! I totally love it!!

GinetteGH

Feb 27, 2016

Edy was very helpful, patient and accommodating. He was very proffessional.

Gerald Robins

Feb 25, 2016

Best car buying experience I ever had! Craig our sales rep was polite and very helpful (great British accent too!). Jamy Diaz the manager was straight forward and honest with us from the start. Strongly recommend buying here!

DYKE STABLER

Feb 22, 2016

thank you. you did an awesome job. everyone was great very nice. i always wanted a convertible and i got it. great. thanks Heth you were a great salesperson Dyke Stabler.

unhappy lady

Oct 18, 2015

DEALERSHIP MADE A MISTAKE AND GENERAL MANAGER REFUSED TO RECTIFY THEIR MISTAKE GENERAL MANGER WAS VERY MEAN AND RUDE AND HAD NO COMPASSION EVEN THOUGH IT WAS THEIR FAULT. THEIR MISTAKE COST ME MONEY - BE VERY CAREFUL AND READ EVERYTHING THEY DO BEFORE LEAVING DEALERSHIP

Eric

Aug 12, 2015

I recently purchased a Mazda 6 from the Lou Bachrodt dealership in Coconut Creak. I was extremely impressed with the high quality of service from all of the dealers. David Judovits was especially attentive, friendly, and receptive to answering my questions. I'd highly recommend Lou Bachrodt to anyone seeking a relaxed and pleasant buying experience.

LesleyG

Jul 30, 2015

I started looking at the Mazda 6 back in October for my son who was a new driver. David helped me and when we realized we were a little out of our price range,I took his card and left. About a month ago I decided to buy a new car for myself and remembered how courteous and helpful David had been so I went back to him. In a few hours I was driving my new Mazda 6 off the lot and was very happy with the experience. This was my 10 th car purchase and by far the best experience I ever had with a dealer and salesperson. I would recommend David to anyone and everyone.

nancy blankenship

Jul 27, 2015

our salesman David Judovits was very pleasant and very knowledgeable. He was very helpful and answered any questions that we needed answers too.

Lisa Romero

Jul 24, 2015

Just in the past year I have bought a brand new Chevy Silverado & a A small Chevy car from the Phil smith Chevy dealership! I was told that I could go to the coconut creek location for service. Last year I had my seat on truck recalled I had really great service at this location. But recently I had a problem with my Chevy Cruz, the door seems to close on your leg when trying to get out of the car. It seems it could be loose. So I sent my sett other and my daughter to get this looked at yesterday. Chris the service guy was extremely rude to my mom and daughter. I couldn't believe the poor service that was provided. First of all he acted as if my mom was not even a customer. He made her feel as if she doesn't know how a car door should be opened, she explained to me that he was rude and didn't seem to care about our concerned, he van said I told your daughter which is me on the phone that the door is fine. Which he did tell me that maybe it's the way we open the door. This car is less than 6 months old. There should not be a problem with opening the door and this falling on your leg! I have sent other referrals to your Chevy dealerships and as well as my husband has been in contact with one of your salesman since he wants to buy himself a Silverado too! I need someone to call me and explain what is wrong with your service department.

NicoleB

Jun 17, 2015

They are always so rude. I've been here many times because my parents leases a Chevy from them. Everything I'm here I notice they don't bother to pay attention to you unless they think they can convince you that something wrong with the car and you should pay hundreds of dollars in maintenance fees. Or, like today, my parents were returning their leased car and for one hour we were ignored, even though there were no other customers around, mainly because they weren't going to make any money off of us after we returned the car. I love Chevys, and I hope one day to have my own but I never want to deal with the cold, rude and condescending people who work at Lou Bachrodt of Coconut Creek.

Louis Kattou

Feb 4, 2015

What a great experience I ever had. I have dealt with the best professional sales person by the name of Judy Perry. I first met her years ago and thought she will make it big time, defeating others with her own conclusions technique. She never followed the typical sales person ways. Judy comes across as the real deal. I bought a Mazda about four to five years ago and never forgot her. I kept her number and decided to buy my daughter her first vehicle last week. Without knowing, I called her number and Judy answered her cell phone. I knew she would help me with no stress what so ever. I went to the dealership and within less then one hour I walked out buying a 2015 Mazda 3. Today I made a phone call to her requesting to buy another Mazda from her and it took 15min and I ended up getting another Mazda 3. The deals were fun, quick and smooth all at once. Judy has a great personality and will not mislead or take advantage. Thank you Judy for all your help, honesty and assistance... Your simply the best and Lou Bachrodt if you have not you should recognize Judy's hard work and dedications she gives to your company. Lou Bochrodt, will you donate to my non profit organition..

Mick

Nov 24, 2014

I went today to return a battery that I purchased on March 2013 for a 2010 Chevy Equinox. I personally brought in the battery since it was dead and the car would not start. I was told that I had to come back with the car. It didn't make sense since. Eventually the service manager decided to see me. He told me that my AC Delco battery was past its 18 month free replacement. I explained to him that the battery sticker says it has a 30 month free replacement. The paper work that I had a presented to him says 6 year warranty. I was told that AC Delco changed their system. They did not honor any warranty. I had to go to an auto store and purchase a new battery. I am so disgusted with Lou Bachrodt Chevy in Coconut Creek, FL. I will never buy anything from them again.

Steve

Aug 5, 2014

I went in without an appointment, after all the paperwork was completed, I was out the door with my brand new Camaro! Thank you to all who provided assistance, I will indeed return when purchasing my next vehicle. Thank you

George Kvocka

Jun 26, 2014

As a long time customer with Lou Bachrodt Chevrolet, I haven't had the opportunity to deal with Customer Relations. A misunderstanding existed where I contacted Ms. Michelle Dysch and with her professional assistance the problem was corrected. Her explanation was instrumental in my purchasing a vehicle. She is an exceptional and essential asset to the Bachrodt Group. Thank you for your assistance and will always recommend Lou Bachrodt Chevrolet to anyone who is interested in purchasing a vehicle.

Stingray

May 13, 2014

The worse experience ever in trying to purchase a new car. The dealer and sales person was very quick in taking a deposit for a car and then never once contacted me on where we were on the process. I repeatedly called the sales person and she only answered after repeated attempts on my part and calls to the dealership GM (who never bothered to contact me either) I ended up cancelling the order and as a result will not even buy a Chevy. Horrible service lies and delay tactics. Was told the car would be ordered in one month and four months later only excuses and no communication. Do not bother with them, I have never seen a business working so hard to lose a sale and a customer.

Manda

Apr 8, 2014

During some torrential rain on the Wrest Coast of Florida, I backed my 2009 Impala into a post and damaged the left rear end. I went to one of the service techs in the last booth (Neal, maybe), and he looked at the car and walked me over to talk to Danny in the Collision Center. Within ten minutes, I had an estimate that I believed was fair, and asked when the work could be done. Danny said, right now, and I could have the car back the next day! I was amazed, and pleased. Danny promised to call me if there was any additional damage that would be revealed when they started working on the car. He called me anyhow that afternoon to say no additional damage, and reviewed the estimate. He found there was one process that did not need to be done, and the bill was lowered by more than $100. The next day, as promised, I had my car back, good as new. The collision center at Lou Bachrodt not only met my expectations; they far exceeded them! Thank you, Danny, from a grateful customer. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Matt

Feb 28, 2014

I went there with the possibility of spending 30K - 40K on a new vehicle and no one even said hello to us. We looked at the vehicle in the showroom for quite sometime and no one offered to help us. Finally someone asked if we had an appointment, of course we didn't. She said ok good, I don't have any salesmen available. My thought, why can't you help us. We were there twice and no one ever helped us. There are other Chevy dealers to go to, but I don't know if I would recommend Chevy if your looking for navigation in your car. My thoughts.....If someone is willing to spend 40K, then they don't need an appointment.

Chevy guy

Feb 3, 2014

The service manager is the worst i have ever dealt with, this guy does not follow up, never returns phone calls, does not like to hear that he does not follow up, he waits to disrespect you in private when none of his witnesses are around. Also the General Manager Stacy F does not return phone calls and is also part of the problem. I purchased over 4 cars from this dealership but never again. If you have a problem with your GM car and it needs some type of repair, trust me DO NOT TAKE IT HERE

Camaro Chris

Sep 26, 2013

I found one of their certified vehicles online, and couldn't have been more happy with the process. In fact, everything went so smooth that I was warily looking for the catch! Everything from the price, to Renee our salesperson, to the finance team, was very professional and straightforward. I was coming in from about 2 hours away, and they were quite accomodating. Will absolutely consider making the drive for my wife's next car ('14 Impala).

CARIBBEAN DELIGHT

Sep 9, 2013

I HAVE A RESTRANT AND A FOUNDATION ALSO A TRANSPORTATION SERVICE IN TAMARAC FL AND I WLL BE DOING ALL OF MY BUSSINESS WITH YOU GUYS BECAUSE OF MR HAROULD RAWLS THANK YOU FOR ALL OF YOUR DEDICATION

James

Jun 20, 2013

Charles has done a fantastic job with my car! Definitely will return.

MB

Jun 19, 2013

Tried on several occasions to purchase vehicles from dealer. Camaro SS and Corvette. They were requiring several thousand over msrp non refundable deposit when other dealers in area were selling at msrp. Would have preferred to deal with them since they were closer to my house than other dealers. Also expected some consideration since I had bought from them previously. In the end their loss since I change out of my cars frequently. Will be giving my business to other dealers. As an aside, a number o f years ago attempted to buy a vehicle from their coconut creek store. When I was ready to sign the contract, I noticed additional added charges. Was told that this was included as a charge for dealer prep with all sales. Walked out of dealership and placed order through their interment sales with no additional charges. Apparently their required prep charge was untrue as stated by first salesman.

Marcus

May 31, 2013

You guys did a fantastic job! Im very pleased! WELL DONE IN A TIMELY MANNER.

Elder Potential Chevy customer Joe

Apr 15, 2013

I truly wish Lou Bachrodt Chevy would advertise weekly in local newspapers. Many of us older customers in the car buying process still check the Saturday and Sunday newspapers such as the PB Post and Sun Sentinel. It seems as though Lou Bachrodt stopped marketing in print advertisements and that is sad to see, especially in south Florida where the average resident is an old demographic. Hopefully they advertise weekly specials in the newspapers again.

LaloB003

Mar 27, 2013

My experience with your service department was indeed outstanding. Jeremy was exceptionally helpful and friendly.

PaulW

Mar 19, 2013

I was very happy with Kenny G, Renee who assisted, as well as the managers Marc and Kent.

JackPoe

Mar 7, 2013

He will give you his most honest opinion and not try and sell you something that you don't need.

Max C

Feb 26, 2013

Jeremy Meyer is the most dependable service agent I have ever dealt with. He is friendly, helpful, courtesy, and very honest.

MartinB

Feb 19, 2013

I am completely satisfied with my experience with the service department at Lou Bachrodt on in Coconut Creek, FL It is always a pleasure to deal with all the members in the service department as well as the sales department, that is why I purchase my cars there.

WinstonH

Feb 5, 2013

Jeremy as always, was outstanding and perfect, there is no other Advisor as good as Jeremy anywhere in the US.

Marco564

Jan 29, 2013

He is friendly and very professional. He always delivers the car on The time promised and always delivers the best service.

Moncell the aggravated customer!!!!!!!

Jan 17, 2013

Lou Bachrodt is the WORST dealership!!!!!!!!! I literally waited outside the service department for 20 minutes before someone asked me why I was here. I ended up waiting an additional 15 minutes before anyone came. There where about 5service people standing in the office laughing and carrying on, while me and a very nice old man waited for service. I have never dealt with this at any other car dealership!!!!!!! Ever since I signed the papers in the sales department and walked out of the door, it has been hell!!!!!!!3 or 4 days after purchasing my car, the engine began smoking while i was driving. They never called me to tell me my car was ready. I had to call and get the run around. After 30 minutes of back and forth holds and run around, I finally gave up and just went to the dealer. To find out they had my car ready since 9:30 am. No one ever apologized or provided a reason why they didn't call me. I would NEVER recommend this dealership to ANYONE!!! NOT even my worst enemy!!!!!!!!

FrankG

Jan 16, 2013

Hi, the service was great. Very professional and helpful by all the personnel.

James

Jan 4, 2013

As always, Michael did a great job and I had my truck back in just one day.

Eric

Dec 19, 2012

I was very happy with my service. Casey was great, as always.

sspark

Dec 19, 2012

I bought a Equinox from the coconut creek dealer in Sept 2011, At the end of the sale when we were wrapping things up. I heard the salesman mention a 4 yr lease. I never agreed to this and it was never discussed, I went with it as I had spend two days on the sale, however, knowing that the salesman definitely added a year to make the sale and the price. It was dishonest, I let it go but I did not want a 4 yr lease.During the sale we discussed numerous times that I needed a 15,000/yr lease due to driving a long way to work. Just assumed, that it was fully understood and trusted it would be written up correctly. One month later I was sending the lease to my bank and noticed it said 12,000 mi. I immediately went to the dealership and spoke to the sales manager, first thing he said is " it's too late, should have read the lease". After I became irate, and starting yelling, he called the sales associate in and he was nice enough to verify that I had asked for a 15,000 lease. It was corrected.Last week I took my car in for service, oil change, tire rotation, and new wipers. (wipers only last one year these days). I was talked into an air filter change with a special for 33.95 installed. I had coupons for the oil change which they said they would accept, but turns out they didnt.He tried to talk me into a 139.00 fuel something cleaning service which I declined. I got another phone call at home while the car was being worked on and the service man again tried to convince me of the 139.00 service. Again I declined. Standard, I guess, but one no should be enough. The written quote from the service person was $100.00 clearly written on the invoice. I went to pick up the car and the bill was over $150.00, I asked why and no one could offer any explanation. After pushing the issue the service man said it was a mistake and discounted the bill $15.00. Still being $28.08 over charged and unexplainable. I paid it and I was told the service manager would call me. A week later, no call. I called to speak to the service manager twice so he could explain what I was charged for. He was apparently unavailable, although I was told he was there. I ended up with costumer service who investigated the invoice and called me back and could not offer an explanation of the charges but offered me a credit on my next visit. Now why would I want to go back there? I told her I did not want a credit, what I wanted was for someone to just admit I was overcharged. They offered every explanation except the truth. Fuel Handling charges, shop supplies, tax. They said I just didnt understand their invoices. Apparently neither do they. Finally, she said ok, you were over charged. THANK YOU!Lou Bachrodt, three strikes youre out. As far as I am concerned you are running a dishonest dealership and sometimes its just the principle not the refund. I know times are tough, but keep in mind its also tough for the consumers as well. To blatantly overcharge someone even if its only $10.00 and to not be able to offer a valid explanation until pushed on three separate occasion is dishonest, cut and dry. Customers, check your invoices.

Don466

Dec 6, 2012

Your service rep was very nice and did a professional job. It's in keeping with my positive experience with your dealership.

bbake08

Nov 1, 2012

Received an email from the dealership saying I had been approved after I filled out an application online. Upon arriving at the dealership, I was told that they hadn't even ran my credit yet and needed to fill out a credit application. It was late, and the banks had closed, so I was told we'd have an answer tomorrow. I never heard back for about a week. Finally, I followed up with MD. He said I was approved, he was sorry he's just been busy. He said he was waiting for a car to be traded that would fit well for me. Three weeks have passed since then, and MD will not respond to e-mails or call me. I will absolutely never recommend this place to anyone. Very poor customer service. I use to work in car sales (GM Dealer); and this was a pathetic display.

Jarrod009

Oct 23, 2012

My hat is off to Harold, Kent and Tony for their perfect execution and to the strong Lou Bachrodt name and reputation.

Alton464

Oct 9, 2012

Casey is a excellent advisor and you should be proud he is working for you.

Nick002

Oct 1, 2012

I chose your service department because of good ratings on line, and you did not disappoint. I live in South Miami and I am very glad I made the one hour trip, well worth it.

Burke

Apr 20, 2012

Jeff was terrific. After 10 years with my Saturn, I was a little leary of a new deal. He explained everything and made me very comfortable. My experience at Lou Bachrodt was great.

MaryAnn

Apr 6, 2012

Jeremy Meyer has been my service advisor for about a year now and has always displayed a polite and professional attitude in his work. He is an asset to your team. He helps the customer have a better understanding of the service work to be completed. As always Jeremy provided outstanding service!

Charles

Mar 9, 2012

M.D. is a great salesman. He was very nice and professional. I will always buy cars from him.

Flo Jo

Mar 5, 2012

The sales person was amazing! He gave us great customer service and answered all our questions. He is patient and knowledgeable of the products he is selling. We will come back. Thank you.

garrett

Mar 5, 2012

Your service department is one of the best I have ever come in contact with in all the years I have been doing business with chevy. Even though I live 100 miles from your business, I will continue to have only your service department work on all my GM vehicles. Your service writers are always on top of everything and treat all your customers with respect and friendliness. Shawn is the man I prefer to deal with , but when he is not there someone else is happy to help me. I am a very satisfied customer of your service department and will happily continue to do business with you.

Jenifer

Mar 5, 2012

My experience with Lou Bachrodt Chevrolet of Coconut Creek was a great one. The staff was courteous and knowledgeable. I was very impressed with the salesmanship and courtesy with the sale of the car sold to me.

Camaro2010

Mar 2, 2012

Extremely slow, uncaring , and don't care about customers time. I brought my car in to be serviced on 2/29 at around 11am with rear tire damage needed to be replaced I hit a curb and the tire was damaged. They basically held my car prisoner for 2 days with no good follow ups as to what is going on. Kept trying to add additional work in an attempt to milk my warrenty plan , then when claim was denied , messed up my alignment replacing another rim on the front of my camaro they claimed was bent but i had been driving fine without any issue or tire wear. i had to get them to drive me down there at the end of the 2nd day as i had no follow up only to be told car isnt done alignment is off there is additional damage were the front rim was replaced and they need to drill out the struts and keep it another day. Mind you this is all stuff i did not bring the car in for. Then i was told car is together just alignment is not 100% and my tires will wear. Then have the nerve to still charge me for the alignment that wasnt done , my car is in worse shape now then when i brought it in all I wanted was a simple tire change and it turned into this nightmare if i had not gone there the end of the 2nd day who knows what would have been done. Terrible service department dont bring your car there. Oh yeah email address i was given to voice my complaint also is no good doesnt exisit.

April B

Mar 1, 2012

The best service in the world. Truly phenomenal and I tell everyone about you. What a pleasure to know that there are still honest and professional people in the auto repair business. Thank you

Will247

Feb 7, 2012

My last experience with Lou Bachrodt was Nov. 2011 when my son purchased a pre-owned vehicle. We were treated as family which is why I returned. We had a bad experience with another Chevy dealer where we spent 4 hours in a heated discussion with the sales manager and salesman and felt like prisoners. Again, thank you for your time and patience which I will pass on to others who are looking for a new or used car.

Mellow

Feb 3, 2012

The service was just great; keep up the good work. I have been here many times and the service has been fine on every occasion.

Monika

Feb 3, 2012

We came here today just to check on a new car with no expectations. Our salesman was great. He worked with us to get a good and fair deal. The staff is very professional and courteous and we can definitely recommend our friends to come and visit this dealership. You fulfilled our expectations. Thank you!!

gregory

Feb 2, 2012

My sales person was extremely helpful and delivered excellent customer service.

Kelley

Feb 2, 2012

The whole staff was fantastic. I was a "difficult" customer with bad credit and they worked with me. They did all the leg work and even though I could not afford what I really wanted, I am very satisfied with the vehicle I could afford. Again, thanks so much!!

patre

Jan 25, 2012

first it took forevery to get a sale representative. second, they sold me a car with problems, they tryed to repair it twice and i still have the issue. now they say to me: "we cannot do anything, sorry". i try to call again but nobody now seem to work on my issue. DON'T BUY A CAR THERE

Eileen

Jan 23, 2012

On September 26, 2011 I went to Lou Bachrodt in Coconut Creek. I was greeted by the staff with a warm welcome and was treated very nice. My sales associate was absolutely the best!

sandz

Jan 6, 2012

Everything is great! Your "customer service" is the reason that we have been loyal Lou Bachrodt Chevy customers for the last 13 years. I have dealt with the same service rep in the past and can say that he has always been very nice, explaining to me all of my options. He has always gone out of his way to help us; always gave us the best deal and we leave feeling good about our purchase. Thanks again and keep up the good work.

Donna

Dec 29, 2011

Very easy to do business with!!! The service and expertise provided was outstanding, as always. Thank you very much for your attention and courtesy.

spellman

Dec 16, 2011

I just had the most pleasant and positive car buying experience of my life, working with your Internet Sales Manager. She is everything an ISM should be: courteous, competent, knowledgeable, responded to our emails and was always waiting for us with the car ready when we made our appointments - something rare. Other dealerships had us waiting up to 15 minutes and then could not find the car. From initial contact, to F&I, to putting the temp tag on the car, it was an excellent experience. There was not even a close second to what we experienced with Lou Bachrodt Chevrolet - and believe me, we looked. Thank you - you are certainly our dealership of choice.

peggy

Dec 6, 2011

Fred Tranchant has been the utmost polite, professional sales person in purchasing our new Tahoe. I have owned Chevy for personal and business reasons for most of my life. I have dealt with a lot of salespeople and Fred never pressured us at any moment. I am a business man myself and so I understand the need for no pressure. We need more people like Fred.

Millicent

Nov 29, 2011

Mike, thanks for being so courteous and professional, offering the best in customer service during my first visit to your Service Department. My experience there today was GREAT and I definitely will be returning for future vehicle services. Again, thanks for your great customer service.

Jessi

Nov 16, 2011

I believe you have one of the finest facilities in the area. The service staff is very accommodating and knowledgeable which includes Anthony Schwartz. I would not rate your company as outstanding, but VERY OUTSTANDING. I was more than satisfied.

Myrna

Nov 14, 2011

My experience with Jesse Clement in the service department was outstanding. Jesse is a definite asset to the Lou Bachrodt organization.

Cassandra

Nov 10, 2011

Ladies and Gentlemen..... very rarely these days do you find an employee of a large operation like yours that typifies the concern and attitude of a professional who truly treats each customer's individual needs. Jeremy is such a professional and I was grateful to be placed in such capable hands. My 2001 Silverado has been painstakingly maintained, but I knew that the problem I was experiencing was probably not going to just go away. He addressed this issue as well as diagnosing another major issue that may have cost me my engine had it not been found. I was treated with courtesy, respect and professionalism. He dealt with my warranty provider and kept me apprised of progress every step of the way. I am thankful for his attention to detail and wish to convey to you that you are very fortunate to have someone like Jeremy as a colleague.

Stewart

Nov 10, 2011

I am very satisfied with the service David Butterly has provided. He did an amazing job fixing the rattle noise in my car. Congratulations! I bought the car from Eddie Accardi and used their service department several times. I have never received the level of service I received from David.

Muscle cars & Harleys

Oct 31, 2011

Found a beautiful car with a clean carfax, looked at it, it was very well maintained, purchased it on a wednesday but could not take home that night, because it did not have a catalytic converter on it. I was asked if I wanted to keep the headers that were on the car at the time, I said I wanted everything the they take off the car. I told the sales man, Bob David,and the manager, Josh on a total of 4 ocasions, before I went to pick up the car I wanted the Headers, and anything else taken off the car. went to pick up the car on friday 2 days later and no headers,talked to Jean Paul who LIED and first said they already put the headers on another car,I said that was unacceptable, they were on the car when I bought the car and I should have them, then he LIED again and said they were just off road headers, and he could only give me 2-3 hundred $ for them, by now I'm extreamly upset and should have told him to shove the car, but it was a nice car and I wanted it, so I took the $ and the car but was very upset. Then I found the previous owner who confirmed what I already new,That they are LIARS and THEIVES the supposed off road headers were really Hooker super competition long tube ceramic headers, and thats not all they stole off the car after I bought it. plus while they were doing their theiving they bent the brakets behind both front wheels so now they doors don't line up smooth at the front. If you buy anything from these THEIVES make sure you can take it home that night, it is no telling what they'll steal off of your new car!!!!!

Marci

Oct 28, 2011

The #1 reason I bring my Corvette to Bachrodt is your service advisor, Jeremy Meyer. Jeremy has treated me as a friend and always in a professional manner each time I arrive at Bachrodt, listening to my car problems and having them fixed in an exceptionally quick manner the FIRST TIME. Every trip with my 07 Vette has been a stress free, pleasant experience. This trip I was also introduced to Matt who personally called with an update and status of my vehicle several times. These types of professionals have made me a loyal customer of Lou Bachrodt.

Bernie

Oct 13, 2011

Thanks for your prompt attention to our problem. We feel you at the Lou Bachrodt dealership are truly interested in solving customer problems. THANKS AGAIN!

Sonja

Oct 4, 2011

I just purchased a Chevy Suburban at Lou Bachrodt Chevrolet and my experience with Fred was outstanding. He treated me wonderfully and I would definitely purchase another vehicle there.

Sillypoodle

Sep 28, 2011

Just bought a 2010 certified chevy Aveo frol Lou Bachrodt Chevrolet in Coconut Creek . WOW, what a great deal and the warranty is actually longer than had I bought it brand new. The entire staff was fabulous and even went the extra mile to get me a very special finance rate. After reading someof the reviews, I had some concerns but the proof was in the pudding. I really think that people who are unhappy for whatever the reason are much more likley to publish scathing reviews and happy customers like me usually dont take the time to post the good news. I have nothing but praise for this place, their management and especially the great guys n the finance office. Unlike the other reviews here , i will gladly tell everyone I know to try them out.

Atlantic

Sep 24, 2011

Pros: Price Cons: Rude and condescending staff, use of spot deals, sales staff unfamiliar with the vehicles, nonexistent customer service, poor quality used vehicles (pieces fell off in my hand during test drive while salesperson just shrugged and suggested I have my husband fix it), managers do not respond to voicemails or emails and sales/finance will tell you there are NO managers of any kind that you can speak to. Avoid if you want to be treated fairly or are a female. Sad, but true.