Used Cars for Sale at Lou Fusz Chevrolet in Saint Peters, MO

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Careinuns

Nov 14, 2016

My front end alignment showed just barely out of alignment on the equipment at check-in, when she came in and told me about it I decided I wanted to go ahead and have it aligned even though it was slight as I have already had to put 2 new tires on my car because of an encounter with a large curb so I don't want to have to buy any new ones soon. My faith in Lou Fusz's technicians and employees was validated when she came in and told me that when they put it on the machine that does the actual alignment my car came up within the 'normal' alignment parameters so the technician did not do the alignment. I was thrilled that they were so honest as I only receive disability which is 1/4th of what I was making when I was working so my budget is tight. I love honest repair shops and will continue to recommend Lou Fusz. Thank you to my technician!

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Cwalter04

Nov 9, 2016

On two occasions now I have attempted to purchase a vehicle from them, after both occasions I was told that I woukd receive a follow up call the next day for my approval, to which I know I was approv2d due to my bank calling me to discuss rates. I heard back from the finance manager John Whitaker 6 weeks later after my first experience to which I told him I was so no longer interested due to the lack of communication and to the fact that after I placed many follow up phone calls to him and the sales manager, nobody would return my phone calls at all ! The second experience just occurred last week as again I completed credit app and again was contacted by my back with rates ad approval, I never heard back from John again and placed many phone calls to him and his sales manager. This is about the most horrible customer service I have ever encountered with a car dealership and have diligently steered people away from doing business with them. I look forward to my phone call from John in about 2 months to try to sell me a new car when he feels like giving the time of day. FYI my family and I have purchased over 6 vehicles from them and I have always taken all of my card in there for repair. I can now honestly say that I will never give them another dime of my money ever again.

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Author169

Oct 10, 2016

What good is a warranty if I have to bring my truck up there every 2 months to fix because they can't seem to fix the problem the first 3 times?What good is calling to make an appointment if every time I get there they have no record? What good is telling them he model of my truck every time they ask if they enter the wrong one each time?What good is being nice to people who are extremely rude to you? High school dropout chevy- St. Peter's.

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Dissatisfied Customer

Apr 3, 2016

I went to purchase a new Equinox today & the saleman whom I spoke with hardly let me get a word in. All he did was talk about all the GREAT things Lou Fusz has to offer. I spent way too much time at this dealership and was ultimately dissatisfied with this particular salesman. He insulted me and refused to negotiate a good deal. NEVER again will I return to this dealership.

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Apenbrinck-Marquette

Feb 19, 2016

The service department is full of liars and the service manager is a joke. I purchased a car in March of 2014 and I started having problems TWO months after that. I have a stack of papers on how many times I've brought my car in to them complaining about different things! My car locked up on the highway and started to decelerate, and no matter what I did I couldn't accelerate. Trying to get over to the side of the road I was almost hit by a semi. Before this I had complained that my car was having trouble accelerating, that I had leaks of some sort, and that I was going through gas like I was driving a hummer. They kept telling me that nothing was wrong. It took my car being completely broken down for them to listen and realize I wasn't just Taking off of work early to hang around there!! They had it for THREE weeks!! They towed my car and told me it was on them free of charge, and that all I'll have to pay in service is my deductible. This was NOT the case. They wanted my deductible plus $100! I fought and argued with them only to end up paying for what I was told was FREE. It had an oil leak, a power steering leak, a broken throttle sensor, and a tracking problem. My husband picked it up for me and we noticed the headlights were very dim. We got home and opened the door and the radio and headlights would not turn off. Took the keys out of the ignition and they were both still on. We started the car up and and drive around the block, took the keys out of the ignition, got out, locked it, the radio and headlights were still on!! I called the service department and had to leave a message because they were closed, I expressed my frustration and asked for a phone call in the morning leaving my name and number. I called the sales department and explained to the sales manager and he knew exactly what car I was talking about, even said "you know it's bad when the sales department knows about your car troubles." The sales manager got me into a rental and I left my car again. The next morning I did not receive a phone call like I asked, it was 3 days later when my car was done. I talked to the service manager and I told him I did not feel safe in this car, and all he could say was "the problems have been fixed." And "we made it so you didn't have to pay for the repairs." And "that's unfortunate you were on the highway, but it's fixed." He also said he "knew nothing about my car and would have to go through the history at a later date." I get my car home and the lights flicker when I roll down my windows and they also go dim for no reason every so often. I've placed calls AGAIN to the service department with no answers. They should put me on the payroll, I'm there so much. Once again I have to take off of work early and take my car in, where they won't fix a thing! So with that being said, unless you like rip off artists in the service department, don't do business with these people.

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Heather

Oct 23, 2015

I got a oil change with 21 point inspection and tire rotation. I had a check from Castrol for $20 from my last oil change. I had to ask for the coupon from Castrol this time when I checked out. Last time I got it when I checked in. I noticed that they took my tires off the wheels and rotated them like that. Who, does that? When, I got home and looked at my inspection sheet my air filter was marked in the RED. But, no one asked me about it or asked to change it. Now, I will have to do this on my own. Just because I'm a woman doesn't mean I'm stupid.

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Rick Rice

Apr 21, 2015

The Show Room is full of professional people. Thanks, Rick

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Jnsaluki

Apr 10, 2015

My wife and I had a very specific list of features we wanted in our new vehicle. Joe Redmond and Mark Theis worked hard for us and took the time to answer all of our questions completely and found us the perfect vehicle to fit our needs. They were easily accessible at all times, but also gave us space to make a decision without pressuring us. This was our first purchase at a Lou Fusz dealership and we will be back when my car needs to be replaced.

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TichRN

Mar 2, 2015

Recently purchased a 2LTZ Impala. This was our first experience with this dealership, & it was extremely pleasant. We didn't feel pressured & were given a fair trade-in.

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marty

Jan 30, 2015

Love my car..great place...Dave Mayer was a great saleman

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mkm in VA

Jan 27, 2015

Most all of my contact was with salesman Jason Johns. He said he'd get me the best deal possible and that he did. Christine in the office was also very helpful getting the title to me in a timely manner.

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Kathy Thro

Jan 18, 2015

Quick check in, service was fast, Quick check out. Everyone was pleasant and helpful.

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Joseph_John

Jan 7, 2015

I have purchased three 1500 Chevy trucks in the past five years and your service as always been great. Dave Mayer is my great sales person and service issues with the help of Ron Ernst and Ken Fears have been excellent. Thanks - Joe Kaufman

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Bob

Nov 24, 2014

Great dealership!!! They went out of their way, even going to another dealer to get the vehicle that we wanted!!!!

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Rick Ellis

Nov 20, 2014

Your reps were very proficient presenting your dealership and the vehicle were are proud to have purchased. We look forward to a productive and long relationship with you. Amber and Eric explained in great detail the vehicle operation as well as financing and the service packages to our satisfaction. Both were very knowledgeable during presentations and we were very happy when we left with our new car. We have been customers at Lou Fusz for awhile and will be for the long term. Thanks, Rick and Ardith Ellis

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car buyer

Nov 6, 2014

Wish I could give -5 stars. Needed a car and gave the salesman the specified details he'd asked for. Was informed that the information needed to be viewed by one of the sales managers to get a list of available vehicles in the budget. Ok understood and no problem, right? Not exactly he left us in his office to believe he was checking with his sales managers. Upon leaving the office momentarily it was soon discovered he was helping another customer. There were 3 others standing at the customer service desk talking and telling jokes. Horrible customer service. Tired of waiting (2 hours after walking inside the door) we left. The salesman gave us a promise to contact us within 24 hours with a list of cars available in our budget. [Didn't care at this point we were done. ] 3 days later received a call asking about the experience. Truth is it was the worst. Nothing like walking into a place looking for help and received none. Don't patronize and avoid me. If you cannot help me then admit it and tell me you cannot help me. Don't waste my time!

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TMcCall

Oct 21, 2014

Since doing my review on the 4th both Joe and Alexis have done an amazing job at making sure I am happy and have all that I need. I needed floor mats due to the wet weather and Alrxis went above and beyond to make sure I got the right ones. Thank you. You definitely have a happy return client.

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TMcCall

Oct 6, 2014

Joe Troia did a great job in communicating with me and setting up an appointment. Joe, Alexis, and Kevin all did a great job with being patient and working with my budget. I do wish that Joe would have communicated to Kevin that my budget was $200/month. I got excited when Kevin came and said I'd be going home with my car. When he presented my financing with extended warranties was over $300! I was stunned. I told him I'm sorry but I had told Joe several times that my budget at most was $200/month. Kevin had to work a little magic and got it down to $227. I reiterated that my budget was $200/mo. I then spoke with both Kevin and Joe and said that I really liked the extended warranty but can't afford it. If I went over my $200 budget I would need to speak with Jason (my boyfriend with whom I live with). Kevin asked me who would be making the payments, me or Jason. I was taken aback. Of course it is my car so I'm making the payments but it affects our household budget if I pay more than we agreed on. I explained I didnt feel comfortable making this decision without speaking with Jas. Kevin asked if he were to go to Alexis and able to get the monthly payment to $200 if we'd have a deal. I shook his hand and said yes keeping in mind I wanted the GAP coverage. He went to Alexis and got it down to $200.72. It was over my budget but completely doable. I was very happy. Then we began going over the extended warranty and it didnt include the GAP coverage. Kevin said to add it on would be $7 more. I still felt it was over my budget but they've worked so hard to get within my budget I Would feel horrible saying no again. I said ok to the $7 increase. I appreciate all of their flexability and help but when I first came to Joe I had stated I hadnt intended to buy a car right away. I just wanted another car by winter. Looking back on the experience I felt pressured into buying the car. Regardless, I got the car I wanted and very close to my budget. In the future all I ask is not to push the sale. If they had just waited for Jason to call me back, which he did an hour after leaving the lot, I would have been much less nervous about the purchase and have had a better experience overall. So my constructive critisism is listen to your client, if they say they need to talk to someone then trust them and they'll come back.

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John T

Sep 11, 2014

I have been around many years and must say this was the most comfortable. It is first due to Joe Redman our sales person. He is patient. He listens. He accomodates. He does not apply pressure. He does not do the typical sales stuff. We got what we wanted in our time frame. What a blessing. And we think we got a fair deal in an expedient manner. We will enjoy our driving and expect to come back to Lou Fuzh.

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Ann

Jul 31, 2014

Jim & crew did a fantastic job of taking care of my car! Thanks!!!

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Taylor

Jun 26, 2014

Took my 2010 chevy there for the recall and it sat there for well over 2 months which is understandable but when the service manager called to have my come pick it up he said it wouldn't start and thought it had a bad battery and they made me pay for a new battery and bring it there to put in myself or else they would charge 200 dollars when I got there the car started fine with one try with the new battery not even put in yet, they didn't want to deal with it so assumed it was bad instead of messing with it to figure out the problem. When I got there my window which are power, didn't roll down like it did when I dropped it off. I dropped my car off in perfect condition and picked it up with grease and mud all over the inside, a window that now doesn't work and paid for a battery I didn't need. I will NEVER take my car back there the service people were the most unhelpful and rude people I have ever dealt with at a car dealership. TERRIBLE.

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Douglas

Jun 16, 2014

AWSOME!! Everybody is great! Tammy was very helpful w/all my questions I asked, and she is very sweet!! Great group of people..one thing...looks like the inside could use a lil paint-fresh look!!

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Kurt

Jun 16, 2014

I was there for routine maintenance. The employees are always professional and helpful. I am happy to be a loyal customer at the St.Peters Lou Fusz Chevrolet.

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Jada

Jun 14, 2014

Mark the salesman kept me happy and awake.I Will be sending. Everyone I know to him. Eric the finance manager has a swag about that I just love' , he made me very happy, I Will be back. Thanks to those two guys.

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Patricia

Jun 12, 2014

I waited while I had an oil change/filter and rotation of tires and was done in about an hour ...as promised!!! Liked that!

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Clark

Jun 10, 2014

Everyone I talked to was very nice and informative. I did not feel pressured into any decision and every request I made about the specifications of the vehicle were fulfilled to 100% satisfaction. When picking up the vehicle I noticed a few chips in the paint that were taken care of the next day. I was very satisfied with how quickly they were in fixing this issue. I will definitely refer friends looking for a new car to this location as well as myself going there for future vehicle purchases.

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Elizabeth

Jun 10, 2014

Randy was excellent in keeping me up to date with the repair progress on my Cruze. It had an engine leak, and I was given a loaner vehicle during the time my car was fixed. From 4/21 to 4/24, Randy would call and give me exact details of the progress being made to my car. He did a great job!

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Jerry

Jun 10, 2014

Check in was fast and friendly, the service is always excellent, and I leave knowing my car has received the best possible maintenance and care.

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Robert

Jun 8, 2014

We were very happy with our car buying experience at Lou Fusz! We purchased a new Chevrolet Traverse and are very happy with our vehicle! Thanks again Joe Redmond (salesman) for your assistance in finding us our new car!

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Cynthia

Jun 6, 2014

Brought my car in for standard oil change and tire rotation. My service air bag light had been coming on intermittenly so, I wanted it looked at since my car is still under warranty. The service department worked diligently and finally traced what was causing the problem. Wonderful team to work with.

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John

Jun 6, 2014

Car had trans issue, Jeff made appointment for repair, new car loaner, repair was made in one day. Smooth as can be. Thanks for the excellent service

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John

Jun 4, 2014

I was really early for my appt., but they got me right in and I was home before my scheduled appt. What could be better than that??!!!!

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Paul

Jun 4, 2014

My technician was professional who took the time to do everything right. His name is Kyle and I appreciate his work on my car.

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Sam

Jun 4, 2014

It was an excellent experience. My appointment was right on time and the service manager was helpful with a few qiuestions I asked him and your morning coffee is very good.

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Carl

Jun 3, 2014

One of my best in over 40 years and almost 20 vehicles. Great sales person, one of the top three of all times, Jason Johns. Have not been to Lou Fusz for a few years but will definitely return the next time I am ready

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Karl

Jun 3, 2014

Had a wiring issue with the stereo in my vehicle. Difficult to find but they resolved the issue. Treated like a customer who really mattered. Best service department I have ever encountered. First class operation.

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Linda & James

Jun 3, 2014

Jason Johns was great. He worked with us to overcome a very bad experience at another dealership, and went above and beyond. Our purchase was handled efficiently, and you worked with us by providing a loaner truck due to the recent recall on our newly purchased vehicle. While we haven't taken delivery yet, I am confident that our delivery experience will be equally as pleasant.

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Alice

Jun 2, 2014

Everyone was very friendly. There was no wait time for my appointment & my car was serviced & returned to me in a very short time frame.

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Bradley

Jun 2, 2014

Your express dept. in St. Peters always seems to find the time to get short notice work completed on my suburban.

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Margaret

Jun 2, 2014

It was my first visit to Lou Fusz Chevrolet for service. My car was serviced and back to me in about 1 hour. Advisor was pleasant and answered any questions I had.

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Bradley

Jun 1, 2014

I purchased a 2008 trailblazer with 53000 miles last year plus the bumper to bumper warranty with free inspections the truck will not pass the safety emissions because someone altered the seat belt I feel like that should have been replaced before I purchased the vehicle but now I can't tag the truck because I can't afford 400 seatbelt. The truck has multiple issues would love to trade off for something

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Loyd

Jun 1, 2014

Don Wilkinson did a great job selling me my 2012 equinox,when i came in i ask for him and he showed me the new equinox and now its my new equinox...

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Daniel

May 31, 2014

I had a great experience! The sales staff was helpful and very friendly as well as the finance staff. They hot me in and out quickly with an awesome vehicle at a great price.

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Glen

May 31, 2014

Our extended family has purchased about 8 gm auto's /trucks in the past several years. It has always been a good experience with professional service.. Thanks!

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Leslie

May 31, 2014

This is my second purchase with Dave Mayer. Every experience from sales to service has always been professional and excellent. I cant ask for anythung more.

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Melissa

May 31, 2014

Shaun LaBeau did a great job getting what we wanted in our price range without being pushy or demanding. The way I have felt at other places before.

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Elizabeth

May 29, 2014

Shaun La Beau was a great help and Kevin in finance was also wonderful. We will definately be doing business with you again!

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Tim

May 29, 2014

appointment was at 11:30am and you were on time and took great care of my car. On Time is my number one thing and you rocked it!!

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Arthur

May 28, 2014

Great sales service. Sales person was very helpful, showed us the models we were interested in, took time to answer all our questions about them and show us all the features of the SUV's as well as how to navigate/use them. However, the down side was the 3 hr + wait on finance, Need to expedite the very, very long wait for the finance service. Once in closed quickly.

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Cathy

May 28, 2014

they are always friendly and very helpful. car needed work done in order to pass inspection, so they gave me a rental car to use while they have mine.

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Krista

May 28, 2014

Had light come on after work was done, took car back to dealership and they fixed it within 5 minutes. Now that is service!! All other work was done in a timely manner with no issues. Thanks!!

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Robert

May 27, 2014

Jason Johns was very helpful from the first time we visited the dealership. At no point did we feel pressured which would have only made us "head for the door". The whole experience from start to finish was pleasant. I would have no reservations about recommending Lou Fusz Chevrolet to anyone. Again i can not say enough about Jason.

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Ronald

May 27, 2014

Knowledge of salesman was impressive, detailed,consise,& respectful. I will for sure consider this dealership again when purchasing my next Vette.

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Renee Hase

May 26, 2014

I had s great experience and would recommend this dealer to anyone. This is my 2nd vehicle from them.

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Laura

May 25, 2014

The service was amazing. I came looking at one car but found a different one at the dealership I was interested in. The sales rep was not pushy towards one car or the other, just wanted me to be happy with the decision I was going to make. Would recommend this dealership to a family member or a friend.

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Doug

May 24, 2014

New express service is nice, but not clear for long time customers to go to the other building. Old habits... Also, it seems I was allowed to schedule online for a service not available that day (Volt recall but the "Volt guy" wasn't available). No worries though, I'll reschedule.

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Jane

May 24, 2014

I had the pleasure of dealing with Jeff again in the service department. He is so committed to his job and the customers. I wish I had a room full of employees like him!

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Nancy

May 22, 2014

The service was great. What I didn't like is that it took seven months to get the part for a car that is on a recall.

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Jonell

May 21, 2014

I've always had good experiences purchasing at Lou Fusz. Dave Mayer is good at what he does and I hope he is still there when I'm ready to buy a Pickup Truck.

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Scott

May 20, 2014

3rd time I have had vehicle in the body shop. As usual the work is very good and much appreciated. The only issue I have had is this time with the speed of the repair. When I had it estimated I was told 3 days. Called on the 4th day and it was in the service dept waiting on an alignment and was scheduled to be done on Thursday. Did not happen and I had to scramble to get a vehicle to drive for the 5th day. I only asked that whoever I deal with they are up front. It may not be what I want to hear but planning for the absence of my vehicle would have been much cleaner

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Becky

May 18, 2014

Lou Fusz gave us the best possible deal we could have gotten on our new Equinox. Everyone there is very knowledgeable about Chevrolet, believes in their product and shares that information with their customers. We love our new Equinox and plan to do business with Lou Fusz from now on!

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Michael

May 18, 2014

Ron and Lisa were extremely professional and courteous. I have had many problems with my Chevy but I greatly trust the folks at the service center.

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Helen

May 17, 2014

Before I decided to visit your dealership, I had narrowed my choices between you and Bommarito. Something within me told me to come to you. Then I spoke with a good friend (Letitia Williams), she convinced me I had made the right choice. From the moment we walked through your doors, we were treated with the upmost respect and courtesy. This was all due to Shaun LeBeau! He made us feel at home, and not once did he try to pressure or rush me into making a decision. Because Shaun and Kevin Jackson made sure I got the vehicle I wanted, I want to send a special thanks to them, and tell them to keep up the great work!

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Jerry

May 17, 2014

Looked on-line for over a year the Equinox. With the help of the salesman I order the unit I wanted. It arrived from the factory early and was ready for delivery the next day. Great experience!

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Charles

May 16, 2014

I had a problem with my air conditioner in my Buick but they fixed it this time. Everyone was very courteous and helpful Thank You

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Nicole

May 15, 2014

They got my car in and out quickly. The appointment wasn't until 2:00pm but they had it done by 8:00am. Dropping it off, even after they were closed was simple and picking it up was simple and fast.

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Mourad

May 8, 2014

1- I stopped by around 3 PM without an appointment for Oil change, and the service adviser welcomed me and said that he will help me2- The service adviser, advised me on service needed based on the age of my car3- upon my agreement to do some not all, he advised me of what should be done now, and to schedule the rest of maintenance for the next time4- He offered me all the discount and reward that is available to me without asking.I like the service and honesty of your people, Lou Fusz is always good to me

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Elizabeth

May 4, 2014

Randy, did an excellent job, calling me & keeping me informed of the progress on my car, as it was being fixed so I'd know exactly what was being done and how long it would take.

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Ronald

May 3, 2014

Service dept is great. Service writer Randy was excellent in getting problems written up & also great communication with me about my car while at the service dept!!!

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Beverly

May 2, 2014

I feel once you have experienced dealing with Lou Fusz from service, buying a car, whatever your need is Lou Fusz makes you feel like their family. I won't go anywhere else and my salesman if he ever leaves I am going to be crushed. Thanks Lou Fusz Family love it here

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John

May 2, 2014

I really appreciated a loaner car while my son's truck was worked on and was very surprised at how nice the Imapala was. I drive a Lexus and I was very surprised with the quality. My son's truck was showing it needed a sensor. They were able to reset it so I didn't have to buy a new one. Very happy with the service, the could have just made me pay for a sensor I didn't need.

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Brian

May 1, 2014

Ron Ernst continue to impress with his great customer service and relational skills. He is careful to explain the work being done on my vehicle in layman's terms. He goes above and beyond and is certainly a highlight of the service department.

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Tim & Sarah

May 1, 2014

Thanks to Joe Redmond and Ted Stranz, two of the best professionals in the business! Had an amazing experience there and they made it so easy! Thanks again!

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Christopher

Apr 30, 2014

The the service staff went out of their way provide great service by working us into then schedule and covering the repair under warranty on our certified preowned Chevy truck. Well done!

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Kevin

Apr 30, 2014

Joey made it simple. He explained the differences in models, test drove, and made sure it was the perfect fit without trying to force a sale. From beginning to end, it was awesome. Joey is an amazing salesman!

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Gary

Apr 29, 2014

I had a schedule appointment and I got there a few minutes early. I was taken right in and registered. Quick and simple. A few minutes later the gentlemen that checked me in came in and let me know that my license plates had expired therefor needing an emission test. He got it all take car of and it took less than an hour. Excellent!

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James

Apr 29, 2014

The car has actually been very frustrating, however the customer service has been excellent. They are very prompt in taking care of my needs knowing the inconveniences that my car is giving me

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Rennard

Apr 29, 2014

i have never felt more comfortable at a dealership in all my years of buying auto's , everyone was extremely helpful and very professional, above all the sales person that i was dealing with on my new purchase was EXCELLANT

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Debra

Apr 28, 2014

Overall it was a very good experience. The salesman Joey Vassallo was very easy to work with, and Alexis and Kevin Jackson were very good to work with also.

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Charles

Apr 26, 2014

I asked about tire rotation and I was told that they do this service for a total of $5.00,nd I also got the car washed for free. I think your service is excellent.

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Joseph

Apr 23, 2014

Went in for emissions inspection, treated kindly, professionally and respectful. Didn't have to wait long, truck was washed and we were on our way!!! Thanks

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Richard

Apr 22, 2014

Or salesman was great. He went above & beyond our expectations. We had never purchased a vehicle anywhere besides the Dealership where my husband worked, so we didn't know what to expect.(he left the Dealership after 36 years of service) We felt very intimidated going into this situation, until we started talking to Dave Mayer. He put us at ease, because he wasn't pushy. We knew what vehicle we wanted before we got there. You didn't have the vehicle with options we wanted, so he arranged a dealer trade. He found the car, and had it ready to go in two days! We would definitely recommend Lou Frusz to our friends and family. Every employee that passed by acknowledged us and either said hello or gave us a smile, we felt like they were glad to see us! Keep up the good work!

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Lisa

Apr 21, 2014

I called early Saturday morning since my daughter was in for a college visit for the Holiday weekend. Her car had just had the change oil soon light come on. I did not want to send her back to college for her final month of the semester without getting her oil changed. I called Lou Fusz service department but they were booked but transferred me over to express service and they were able to fit us in on short notice.

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Jack

Apr 20, 2014

Didn't get in with appt time! After 2 hour wait had to rsch. Fusz on Hwy K is friendly & customer oriented. How can there be such a difference? Just didn't get warm fuzzies at Fusz Chev...

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Pearlene V

Apr 19, 2014

The people at Lou Fusz Chevrolet always treat us as family. My family has purchased 12 vehicles from Lou Fusz and my grand kids will carry on the tradition

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Thomas

Apr 19, 2014

The service writer listened carefully to my concerns and was able to diagnose the problem and effect a repair. You need to have more young men like him. Great job. You must remember that a car at any price is not worth having if you cant get it repaired.

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Hildegard

Apr 18, 2014

customer friendly, good suggestions for maintenanc, great pricing for services, I rely on them to take care of my car, have done so for several years.

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Patricia

Apr 18, 2014

I was kept informed the entire time of what repairs were necessary and when they would be completed. I was offered a loaner car since the repairs were extensive. Everyone was very professional and courteous .

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Thomas

Apr 18, 2014

The body shop had the repair done in a very prompt manner. We were really surprised when our vehicle came back clean inside and out! That was nice since we have a full size van.

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Steve

Apr 17, 2014

I went to Lou Fusz because I had a problem with my thermostat. They attending mechanic understood the problem and went to work immediately. He fixed my thermostat within a few hours, just like he said. My thermostat works fine now and I am very satisfied with my experience.

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Eugenia

Apr 16, 2014

Everyone that I dealt with was friendly and knowledgeable. The oil change was fast and the waiting room was sunny and bright.

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Susan

Apr 16, 2014

MY BURNING SMELL WAS FROM A POOR JOB CHANGING MY OIL LAST TIME. I FIND A CAR BUSING AFTER YOU TURN IT OFF FROM THE TRANSMISSION IS NOT NORMAL AS I WAS TOLD. i WATCHED THEM PARK MY CAR AS I WAITED AND I FINALLY WENT TO RANDY TO ASK IF FINISHED AND IT HAD BEEN. NOT SURE HOW LONG THEY WOULD HAVE LET ME WAIT. EVERYONE WAS NICE. i COME FROM A GM FAMILY AND HAVE BOUGHT ALOT. NEVER HAD A CAR THAT BUSING IS NORMAL. SUSAN

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Larry

Apr 15, 2014

while my wife was driving her car the low tire pressure indicator came on. I do not know why this would come on after tire rotation was done. was the tire pressure not checked. I also did not get the 27 point inspection sheey

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Michelle

Apr 15, 2014

I have bought two cars from your dealership and was treated very well from service and sales. Both cars that I purchased were from Joe Troia. Joe is a good person and treated me with the up most respect and kindness. That is why I came back and purchased another car from him. Joe is a good guy! Lou Fusz Chevy dealership has treated me very good! Im proud to be a repeat customer of Lou Fusz chevy.

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Laura

Apr 14, 2014

I had been shopping for a vehicle for about six weeks and decided I would stop by Lou Fusz after work on Friday. I walked the lot and looked at several vehicles and was never approched by a salesman. I decided to go into the showroom and Don Wilkinson came over to assist me. He was very nice, helpful, and took me seriously. In my search for a new vehicle I had talked to several salesman and I can honestly say that how I was treated by Don was a determining factor in my purchase. Thanks Don for taking a women by herself serious

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keithfrye5

Apr 11, 2014

Jason was great in helping my daughter with purchasing a used 2006 Chevy Cobalt. He called use about items ordered and having tires rotated on during his day off, to make sure we could get the items and he set the appointment up.thanksKeith Frye & daughter Paige

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Stephanie

Apr 10, 2014

Everything is great I just wonder sometimes why it takes 60-75 mins. For an oil change and tire rotation. Now saying this it will not detour us for using the service dept. because service is great,but a little long sometimes.

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Katie

Apr 9, 2014

The Service represenative I dealt with was very nice and understanding of my issues. It was very nice to have the shuttle to take me to work and to pick me up. The drivers of the Shuttle were very nice as well. Overall it was an excellent experience. Thank you Lou Fusz

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Omar

Apr 8, 2014

Service was fine BUT a day or so after the service the engine light came out for a couple of days. Then it clear it self out, then this morning the battery was dead and the truck could not start. I took it to autozone to get the battery recharged. Not sure if it was something in the service that messed it up but is has been very inconvenient so far.

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Robert

Apr 8, 2014

This dealership was the third dealership we had gone to that day and found that the young salesman that helped us was very nice and most importantly not pushy at all. He asked us a few questions and was able to sit at his computer and find the exact car and price that we were looking for. I drove the car, loved it and it is now in my garage. This is the kind of salesperson anyone would find as an asset to their company. We felt almost like friends when we left - not like he was a salesman at all. The dealership was quite busy that day and the manager took his time (without making it too long) explaining all the paperwork and made sure that when we left, we were not only happy with our purchase. but he made sure our payment was exactly how we asked it to be. We would definitely shop at this dealership again.

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Rachel

Apr 7, 2014

Jeff Frazier was great. He listened to my concerns and was able to facilitate the repairs to my car way less than the other place was telling us it would cost. Your dealership save us over 1700.00. I can not say enough about how we appreciate all of you there. It makes me so happy I can trust I will get great service and that we have somewhere to go that we can trust. Thanks again!

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Timothy

Apr 6, 2014

I had an oil leak on my new Cruz. They worked with my schedule and had it taken care of the same day I dropped it off.

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April

Apr 3, 2014

Jeff & Tammy at the Express Service shop were wonderful to work with. They went above and beyond great customer service. Jeff was very courteous from the moment I pulled into the garage. He was friendly and seemed to really care about providing excellent customer service. He offered me the shuttle home but I had already scheduled a ride. I was not aware there was a shuttle service, no one before had offered it. I called Jeff the next morning and asked if the shuttle could come pick me up. Unfortunately the shuttle was out on another pick up and wouldnt be back for another 30 minutes. A few minutes later Tammy called me and said she was coming to pick me up. Tammy arrived within minutes and was very friendly on our ride to the dealership. Once we arrived she processed my paperwork quickly and sent me on my way. Thank you Tammy & Jeff for excellent customer service

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Deborah

Apr 3, 2014

Everyone is always so friendly when I bring my vehicle in for an oil change and tire rotation. This time I did have to wait for 2 hours. It would have helped if someone kept me informed that it would take them that long.

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Matthew

Apr 3, 2014

Dave Mayer is the main reason I purchased at Lou FuszChevrolet. He is trustworthy and well known in the community.

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Cynthia

Apr 2, 2014

Jim Malloy, the service manager, took great care of my car and they were done quickly as well. I love leaving with a clean car and they changed the oil and rotated the tires in about an hour. I had some questions about synthetic oils that Jim answered for me. I love bringing my car to Jim. The cashier was great as well. All around good experience. Thank you!

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David

Apr 2, 2014

I was scheduled for oil change and a wheel aliggnment which would take a couple of hours. I was going to wait with it but, it turns out that was a longer wait to get the truck on the rack. So they gave me a loner which was great, it allowed me to get my other erranes done.

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Douglas

Apr 2, 2014

Awsome! The cashier Tammy is very nice and so are the service guys. They are quick and know what they are doing. Excellent job to the whole crew!!

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Jerome

Mar 27, 2014

Dave was awesome and extremely patient with me..the wife! Everyone was courteous and very helpful! Thanks for a great experience!

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Katherine

Mar 27, 2014

My experience with the staff was amazing as usual. Everyone smiles, polite, and do not pressure me into services/parts I do not need. However, I did have to wait well over an hour even though I made an appointment. That has seemed to be the case the past couple times I went. I always schedule an appointment but still have to wait almost an hour. I just feel like appointments should be taken priority over walk-ins

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Richard

Mar 27, 2014

My salesman Mark was excellent, I would come back and ask for him specifically if I were to purchase another new car.

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Diane

Mar 26, 2014

I did not have an appointment for my oil change and the guy said he would have to work me in which was ok because I already knew that. Actually they took me in first and got me out right away, I appreciated that very much. The service manager did say when he gave me my keys to please try and make an appointment for Saturdays. The guy that took me the first 2 times I had been there said to come in anytime and they would work me in, he was a lot nicer.

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Cara

Mar 23, 2014

The guy at the service center is always so nice. I can't remember his name but he wears dark glasses. I also appreciate not being pressured into buying things or having things done to my car.

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Debra

Mar 21, 2014

I was very hesitant regarding going to the dealership for my oil changes. I have an excellent mechanic. But I have been so surprised with the professionalism and friendliness of the staff that I love going. The Express Lube even washed my car. The waiting area is very pleasant to stay in. The cashier is excellent and was very helpful.

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Ann

Mar 20, 2014

An appointment was set up for a "We Owe" for Splash Guards on our new Cruze. The parts were ordered. I brought the car in at the appointment time and figured it would take about 1 to 1 1/2 hrs to complete the job. I wasn't able to leave the dealership until after 11:30am, 3 hrs. I wasn't told about the problem with the parts that were ordered until 2 hrs later when I asked the service advisor what the hold up was. The splash guards were finally installed off another car in stock. I think I should have been notified earlier about the problem with the ordered parts mix up. I had my 88yr.old Mother-in-law at home alone for way to long. I've had this problem before with this service department. It's the reason I bought my last five cars from another dealer ship.

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Angela

Mar 19, 2014

Jim and Jeff treat everyone with so much respect and have a wonderful attitude on the job. Thank you sooooo much!

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Clovis

Mar 12, 2014

Due to an illness to move to Residential home in Oct/ today was my second day to be outide--- heavenly.my car only but with the extreme cold I was concerned about fabulous my 2010.The service was excellent. To my surprise and delighted the personnel greeted me so warmly and even a hug from Randy.. MY friend (driver) was impressed by he service and friendliness and personally Inteest about my welfare and EXPRESSING concern and God's blessingupon my release. The friend who had by name. Nice clean attractive shop and waiting room. All the men and lady in check out are wonderful. I'll return. Happy Valentines!!

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Thomas

Mar 11, 2014

Outstanding customer service! Quick response, very thorough discussion with finance manager on financing, options for extended coverage, detailed information regarding my purchase.

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Darnell

Mar 10, 2014

They worked me in quickly the next day and made repairs in a very timely manner. ( It was a Saturday Afternoon, nice weather)

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Justin

Mar 10, 2014

Joey Vassallo was great to work with. VERY knowledgeable and not high pressure just to get a quick sale. We have gone to other dealerships, and the level of knowledge didn't come close and we weren't treated like another number. The way were treated from Joey will have us placing Lou Fusz at the top of our list when we are in search for our next new car!

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Gary

Mar 8, 2014

Bill Dickman (service writer) continues to give us outstanding service. He does excellent at keeping us informed. Thank You for having people like Bill Dickman at your facility. He is our go-to person at Fusz... We love his honesty...

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Heather

Mar 8, 2014

staff were helpful in finding out what was wrong with our car and fixed it quickly. love that they washed my car!!! thank you

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Jennifer

Mar 7, 2014

Ron was very wonderful, friendly, and did a great job staying in communication with me to keep me updated. I've never had anyone keep me updated like that before and I was greatly appreciated, especially considering what sure is a very busy and hectic schedule. It was a wonderful experience and Ron went above and beyond. I've been recommending Lou Fusz Chevy to everyone I know who is looking for a new car. Thank you for all you do.

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Cheryl

Mar 6, 2014

I have a 2011 GM Terrain that at 55,000 miles the engine blew up. GM replaced the engine and after two more attempts to work out the bugs (replaced battery and the starter).....I could not be happier with Lou Fusz!!!!! The staff was a pleasure to work with and the loaner cars were awesome. Randy and Mike in the service department.....Katie the cashier and Diane who assisted with the loaner cars are awesome to work with and I will definitely recommend to all of my friends and family!!!!!!!!

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Virginia

Mar 6, 2014

went in for regular oil change and it was alittle more then I expected it seems like they always find something else to add on. Not sure its always needed.

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Ann

Mar 5, 2014

We are happy with the deal and our saleman spent the time with us that we needed to make the deal. He was very knowledgable about the car we wanted and took the time to make us aware of it's features. We didn't decide until late in the day to buy the vehicle, but our salesman stay about an hour after closing time to make sure our ca was delivered clean and ready to drive.He was professional and patient and explained the deal.

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Kevin

Mar 5, 2014

I appreciate the time spent by the technicians to address the noise problem coming from my engine compartment. The source of the noise couldn't be found. Still concerned by what it might be as it still continues. They also fixed a few things that I didn't come in for. I'll give 4 stars on Quality of Repairs only because they couldn't find where the noise is coming from.

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Terry

Mar 5, 2014

I had appointment and they were ready when I arrived early. Facilities were good and my wait for the service was not unreasonable. A wheel alignment was suggested for a future date. No problems.

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Mario

Mar 3, 2014

Working with Dave was a pleasure, he found what I was looking for and worked with me to stay within my budget.

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Vincent

Mar 3, 2014

On Thurs, Feb. 27th, my wife & I went to Lou Fusz to look at and test drive a Malibu. It was the first step in our plan of researching for a new car. We had rented a 2013 Malibu last Summer on vacation and we had done a little research on the internet, but with all the new 2014 features, it was still a brand new experience. When we first arrived, Mark was assigned to educate us about the car, and he did a super job. We felt no pressure of any kind. He was so patient and knowledgeable about everything Malibu. Hes a very friendly person and we decided that we liked the product very much and mostly had only to decide on any add-ons that we wanted and of course, the color. We put down a small deposit and came back the next day to pick up our automobile. Mark really impressed us when he paired both of our cellphones to the car, as well as our garage door opener. We are two happy senior citizens with a beautiful Atlantis Blue Metallic Malibu in our garage.

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Pat

Mar 2, 2014

Randy Westridge is a great service advisor. He is always willing to work with the customers & stands behind the work performed at Lou Fusz.

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James

Mar 1, 2014

We had narrowed our search to the Fusion Titanium and the Impala. Our salesperson Amber was the difference maker. The only negative was the wait time to finalize the paper work

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William

Mar 1, 2014

Service Manager made me feel like I was important. The Fusz Service Department is one of the big reasons I continue to buy from them.

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Gary

Feb 28, 2014

Had a difficult problem, so had to leave car. I received a very nice loaner. Everyone that I dealt with was very personable and treated me with respect.

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Andrew

Feb 27, 2014

Nothing to complain about. I was in and out around 45 minutes. Everyone was nice, nobody was pushy. Will return for next visit.

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Cheri

Feb 25, 2014

Dave Mayer was my salesman and he did an excellent job. I am very pleased as to how thorough he was and to make sure I got exactly what I wanted. He was very patient and made sure I understood how my vehicle worked with all the gadgets. I would definitely recommend Dave Mayer at Lou Fusz to my friends.

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Darin

Feb 25, 2014

I have purchased 4 new vehicles from 3 dealerships in the past 7 years. No one comes close to the excellent experience I had with Dave Mayer & Kevin Robeson. I will buy all of my future vehicles from Lou Fusz & so will my adult children.Thank you.

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Knut

Feb 25, 2014

this was service as it should be: Perform the requested tasks; in addition check the vehicle for safety issues, identify those, bring them to the attention of the customer and fix them. Excellent job!Knut Tarnowski

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Jerry

Feb 24, 2014

The salesperson (Maury) was extremely accommodating and knowledgeable. He was serious, efficient, and helpful. He did not pressure me. Definitely, he wanted me to be in the car that I wanted. Five Stars for Maury. The Assistant Sales manager was very friendly, attentive, and she accommodated my request for a car cover, including having it mailed to my home. Lastly, the person handling the payment for the car, Kevin, was efficient, clear, and transparent about the matters associated with closing the sale. Five stars for both the Asst. Sales Mgr and Financing. I am thrilled with the car, the service, and the overall experience. I have no complaints of any kind. In fact, I was offered various incentives such as certain accessories at cost, a free tank of gas, and other personalized service--even though I live two hours from the dealership. Clearly, Lou Fusz Chevrolet is a professional, highly skilled dealership of people who care about the customer and who know what customer service is.

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Patricia

Feb 24, 2014

every person I came in contact with was knowledgeable and friendly. I could not have had a better experience! Thank you!

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Ashlynn

Feb 23, 2014

I scheduled an appt more than a week in advance and when I arruved was told that the appointment was never actually made but the staff was willing to get me in with no additional wait!

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Donald

Feb 23, 2014

Service was satisfactory. I did not have an appointment. Was told to expect a short wait which was OK. I was well satisfied.

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Dennis

Feb 22, 2014

Appreciated the flexibility of changing my appointment time to a later time because of inclimate weather in the morning. Brought vehicle in later and still had all the work completed by end of day. Positive note having a rental car available at the dealership instead of having to go to a local rental facility.

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Adam

Feb 21, 2014

Randy was my service agent. Very thorough and helpful. Had to keep my Tahoe overnight & offered me a rental for the day.

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Charles

Feb 20, 2014

I was shocked when the serviceman said did i want the car washed also, and i said how much does it cost, and when hesaid it was complementary for those who have the serviceplan, i sad , sure.

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Susan

Feb 20, 2014

The Salesman was very good and helpful. As was the finance person. My first choice when looking for a car.

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Richard

Feb 18, 2014

quick service I am disappointed in my Chevrolet Equinox which at a relative young age has experienced 2 major repairs; non-warranty.

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Tim

Feb 18, 2014

Always nice and easy to work with. They all seem to really care about you. I still think it takes way too long for an oil change. Work on that and you guys will always be my favorite.

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Julianne

Feb 17, 2014

I purchased my car during the March Madness sale and received free maintenance; this is such a GREAT thing! I will continue to by Chevy vehicles and will always make sure I get them during this GREAT sale.

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Jay

Feb 16, 2014

Steve Cole was very pleasant and went out of way to make sure all our questions were answered.Kevin from the finance department made helped in making this one of the best buying experience I have ever had in the 20 years that I've been buying from Lou Fusz. I will end this by saying see you next time.Thanks Jay Brown

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William

Feb 16, 2014

The gentleman who worked on my car was the best. He was very professional, when he explained the repairs. Great job by all

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Jeffrey

Feb 15, 2014

We had a wonderful experience. Everyone who worked with us was very professional and very knowledgable. Thank you Alexis and Joe!

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Loretta

Feb 15, 2014

We were greeted when we arrived with a friendly smile. You were running on time, so there was no extra wait.

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Douglas

Feb 13, 2014

Tammy and Jeff are awsome!! They really know what their doing and im very comfortable bringing my vehicle to the express!!!

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Theresa

Feb 12, 2014

Jeff in the express service department is amazing!! I had to cancel 2 previous appointments due to illness and the weather. On this service trip, I didn't have an appointment. When I pulled into the garage he knew me/my name before I even got out of my car. He immediately asked if I had remembered to bring my coupon for the oil change that had been mailed to me months ago. I really appreciate the attention to customers that he provides and feel like I am appreciated as well. It's nice to be known! I drive to Lou Fusz even though several other dealerships are closer to my home and even though I have cash coupons for other dealers. I don't feel like I am appreciated at the other dealers or that I am given the attention to my needs that I feel I deserve. This is why I choose Lou Fusz!!

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Eva

Feb 11, 2014

Jeff helped me get my oil changed. He was so nice, very attentive and very helpful. He was exceptional really. I was there Saturday, February 8th.

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Michelle

Feb 11, 2014

Very professional and courteous. Job well done. Thank you.They also told me what my car will need on my next visit, as far as routine maintenance.

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Denis

Feb 6, 2014

I was greated when I pulled up to the service bay before even getting out of my vehicle and directed to pull into the bay for check-in. This was a very timely reception by the service personnel.

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Mark

Feb 6, 2014

Joe Troia, Certified Sales Consultant was truly awesome. He listened to what we wanted and found exactly what we were looking for. Most helpful salesman I've ever encountered at a car dealership. Alexis Larkin and Kevin Jackson were also wonderful. No pressure, just real value added help! This dealership has earned all our future business.

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Robert

Feb 6, 2014

At about 2PM, I had an emergency engine power reduction and barely managed to get my Tahoe to my home. I called Randy Westrich in service. He instructed me how to get my vehicle towed to Lou Fusz Chevrolet. When I got there, at about 3:30PM, there was already an understanding of the nature of the problem. I was provided with a Lou Fusz rental Impala for my use. I received a call at about 5PM. My Tahoe was repaired and ready for pick up. WOW! I am forever a Lou Fusz patron!!

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Randall

Feb 5, 2014

Mark theis was amazing! It has always been my go to place to purchase a vehicle! I bought my equinox and our new silverado and have always been more than satisfied

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Daniel

Feb 4, 2014

The good news is that I will be a return customer. I asked Jim if he could replace my valve stem caps but he said he didn't have any and added they only come in the "kit."(my valve stem caps are green, which in Michigan signifies that my tires are filled with nitrogen. My previous visit, I paid to have the air purged from my tires and refilled with nitrogen at Lou Fusz. In my opinion, they should have been changed to the silver caps at that time.) My alignment was checked and I would have had it corrected, but nobody brought it to my attention. I found out about it when I went through my 27 point inspection once I got home. Lastly, the status of my tire tread went from yellow, my previous visit, to green this time, and I didn't change my tires. I rely on the experts at Lou Fusz Chevy to provide me with data I can use to make informed maintenance decisions about my beloved 2011 Silverado pickup truck.

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Derek

Feb 4, 2014

I called and talked to Michelle in service because I've had nothing but poor experiences at Jim Trenary from the purchase of my car to services. She told me that you would be able to honor the GM Certified warranty and take a look at my issue. Bill and your service team got my car in the same day I called and fixed the issue. A week later, same issue, and again Bill fit me in right away and when he found out that I needed to continue my work day, got me one of your vehicles to drive. He took extra time to drive it himself over a couple days so I didn't have the same problem for a third time and he communicated regularly with me. The only problem I have is that he let me drive the new Impala, and now I'd like to trade my Malibu for it. I'll come back to your dealership when I do decide to upgrade my car and will look to you for any warranty service in the future. Thank you.

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Raymond

Feb 4, 2014

excellent experience very happy took us in on time and was done when promised. clean showroom and waiting area answered all questions we had. thanks for a good job

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Gary

Feb 3, 2014

Dr Bill Dickman always treats us good. He is a keeper for the dealership. We value his knowledge and suggestions on maintaining our vehicle. Dr Bill makes the trip to the dealership almost a pleasure. Also like give a shout-out Dave Mayer salesperson extraordinaire...

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Charles Comparato

Feb 2, 2014

I was immediately contacted by two employees of Lou Fusz and sent examples of the particular car model I was interested in purchasing. Their immediate service was appreciated. I will contact one of the sales reps that emailed me. I highly recommend shopping for a used car at Lou Fusz.

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Monty

Feb 2, 2014

It wAs great. Too much longer than expected but staff was very kind . Only complaint is that it is extremely difficult to reach people in the body shop. Always had to leAve meSsage. But everyone was soooooo kind and professional .

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Edwin

Feb 1, 2014

I go to Lou Fusz Express for all of my oil changes and maintenance because of the exemplary customer service and quality service I receive. I have referred several family members, coworkers, neighbors and friends there as well.

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Jeremias

Feb 1, 2014

We came in to test drive a Chevy Cruze. The receptionist greeted us promptly and set us up with Joey. We let Joey know what car we were interested in test driving. He located the vehicle and sent us on our test drive. When we came back from the test drive Joey promptly met us and asked how it went. While we were waiting for some paperwork to be completed the receptionist came over and gave our 4 yr old paper and crayons to paper. The entire purchase process was smooth. Kevin was the finance guy. He did a good job getting us a great rate. On the car we purchased there was an issue with the reveal molding on the left rear door. Joey put in a work order for it and we were able to bring it in the the next day to have part of it fixed. It is still not quite right but we have been told we can bring it in again.

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Jerry

Feb 1, 2014

I am so happy that you were willing to work with me, and what I was able to do. I am so pleased with the Sonic, and so relieved that the Impala was worthy of the trade. I really appreciated the fact that you called me on the phone to let me know that you wanted my business!

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John

Feb 1, 2014

the advisor & service manager were very knowledgeable & veryhelpful. also very understanding. the repairs were made in a very timely manor.

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Shanika

Feb 1, 2014

The service was prompt and service staff was very friendly. The gentleman that checked in my vehicle made me aware of the problems with my vehicle and gave me the options and was very knowledgeable

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Butch

Jan 31, 2014

As I mentioned a little earlier on another Lou Fusz Chevrolet survey....Well first of all our Sales Rep "Mark Williamson"was a Total Outstanding Guy who felt more to me as a Super Family Member than a Auto Sales Rep!..I shall always be a customer with Lou Fusz Chevrolet .."For Life"....it may take just a while but I do believe when the New Z06 Stingray arrives on your showroom ...I just may have to have a look at that Bad Boy! I already have one Z06 why not another! Sincerely, Butch WyrickPS..Oh, I Love that little Cruze ""BEYOND WORDS""...!!

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Brent

Jan 30, 2014

Was in for an oil change & tire rotation. Everything was completed fast, clean and efficiently. Only dissapointment was the car wash wasn't operating that day, but seeing it was freezing outside, it was understandable.

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Keith

Jan 30, 2014

I submitted a request on-line for a quote on my trade-in. This was on a Sunday evening. I had an immediate contact via email - and after I responded via email as to which vehicles I was interested in, even the Sales Manager (Alexis) emailed me. I was very impressed this all occurred on a Sunday! While I have a contact at another Chevrolet dealership, Lou Fusz was very aggressive on pricing and with the subtle but frequent contacts, kept me interested and we finalized the deal. I was extremely pleased with every aspect of the process, including the finance process. Everyone at Lou Fusz seemed genuinely happy to be working there and it reflected in their attitudes and smiles! Kudos to Jason Johns - he is a very nice young man and a great salesman!We are really happy with the Silverado and ESPECIALLY with the ability to perform so many functions via the Remote Link app on the Smart Phone! Keith & Lisa Cook

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Landon

Jan 30, 2014

This was my fourth purchase of a chevy product at your location and I will get my next one there. I would like to say thanks to everyone especially to Steve Cole for the very well job he did for me and my wife. Thanks again. Landon Hefner

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Bill

Jan 29, 2014

Came in for 100,000 mile check & a squeal. Helped me decide what I needed now, what maintenance items I could afford, & helped me plan for the remaining work. Done in a day. Very happy.

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Dennis

Jan 28, 2014

Car was missing badly when I arrived. I had no appointment. The service manager was able to wok me into the schedule and get the repair done in about 3hrs. The timely service was much appreciated.

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Anita

Jan 27, 2014

We got what we wanted for the price we were told before we made the trip up to St. Louis. We were pleased in every way by Joey Vassallo , our sales consultant and Eric French, the business manager. Love Sonics, will be back!

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Jose

Jan 27, 2014

Amazing. Although close to the end of the day, our salesperson stayed to the very day to ensure we got the car we felt was OUR vehicle. Amazing guy and didn't feel the pressure I thought I'd get when searching for a vehicle at Lou Fusz Chevrolet. A big thanks to Jason and Alexis. If I could go back for another vehicle right away, I would!

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Daniel

Jan 25, 2014

Everyone that I dealt with was very friendly & professional. The two shuttle drivers were very friendly as was Randy the service writer. This is my third vehicle that I bought from Lou Fusz Chevrolet, & that is why I keep coming back. Thank You for yourservice

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Dariusz

Jan 23, 2014

The sale person was excellent however finance department incorrectly adjusted final price that I initially agreed and I had to straight it up after I realized the issue couple of days later.

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Gerald

Jan 22, 2014

Our sales man was very polite and helpful. And reminded us if we should need anythings else just to call. Finance man was as helpfull also. Still waiting for our refund from the trade in on the extended warranty which was a GM product

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John

Jan 22, 2014

My damage was to my suspension and tire. With all of the snowstorms and bad roads, they were still able to get my car done to my satisfaction. Although there were delays due to the terrible snow, they kept me informed of the progress of my car. When I got my car back, it was like getting my car when it was first bought. Great job!

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Keith

Jan 22, 2014

We could not have asked for a better experience. Joe was extremely patient with us and even though he was supposed to leave at 6:00, he stayed to help us find the perfect car. We were also pleased with the help we received from Kevin in finance. Our experience was excellent!

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Michael

Jan 22, 2014

Had a very good experience in this purchase. The truck was prepped and ready on time as specified. Salesperson was very helpful. My fiancee will be in the market later this year for a replacement of her 2002 Saturn wagon and am encouraging her to check out your models.

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Stephanie

Jan 22, 2014

Mark was very knowledgable of the products he was selling. He provided us with his cell in case we had questions regarding the car. He saved us extra money. And did not try to sell us something out of our budget. We appreciate all of his hard work he put into finding my daughter exactly what she had wanted in her very first car.

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Katherine

Jan 11, 2014

Top notch service as always. Jim seems to be the one to greet me everytime and he is nice and proffesional. I never get talked into services I don't feel are necessary at the time. Every staff memeber there is personable and helpful. I notice the employees smiling too, which is rare to see in a car service area. I will be back for m next oil change :)

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Mark

Jan 1, 2014

Everything went just as promised and I could not be happier. Bill Dickman was the best. He took his time and was very friendly. I will definitely be back when the next service is due and will also see your dealership when it is time to purchase a new car. Thanks again for everything.

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Alan

Dec 31, 2013

The technician was very friendly and knowledgeable about what work I need to have done on my vehicle. I only had to wait about 30 minutes and that was great. The waiting room was very clean and open.

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Brian

Dec 31, 2013

I have had experiences in the past, working with dealerships, in which I have been screwed over. I honestly walked away feeling like a got a good deal on a vehicle and it wasn't a hassle. I will be using the USAA Car buying service and dealing with this dealership again.

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Michael

Dec 30, 2013

There were some difficulties getting the car repaired, but Service made sure I received a loaner car immediatly and kept me informed through the entire process. They took what could have been a bad experience and turned it into a very good one.

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Michelle

Dec 29, 2013

Checkout experience was slightly confusing for first time service as the key fob rewards tag was not same as service rewards card and was not explained to me very well and was rushed.

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Brenda

Dec 28, 2013

Steve Cole was the BEST!!!!! Kevin in finance was awesome!I could not have asked for better service! I am completly satisfied with every step in the process of buying my new Chevy Spark! THANK YOU!!!!!!!!!!!!!

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Mark

Dec 23, 2013

It was better than I expected.I Dropped my car off for the service and did not pick it up untill the day after the service was performed. It had snowed quite a bit that night and when arrived to pick it up it was so clean and all of the snow was removed from it. It looked just like a brand new car. I am very impressed with the way they took care of me and my car. I can not get better service anywhere.

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Kelly

Dec 22, 2013

My wifes suburban had an intermitten issue of loosing power. I had previously taken the car to another repair shop who could not 100% confirm they new what was wrong. They recomended a fuel pump replacement and said it was a guess since the car was running fine. I did not have the fuel pump replaced. The issue occured again and I took it to the other shop who turned me away saying they could not evaluate the issue because the car was running fine. I even told them the issue was repeatable by forcing open the valve body air flow by removing the air cleaner. The Fusz team listened and noted the history of the issue and properly evaluated the issue and repair recomendation. They said the car would be ready on Monday. I let them know we were down to one car and could they complete the repairs by end of the day. Two hours later they called to let me know the car was ready. I did not expect such great service. We had purchased the car new from another dealer in another state. Fusz treated us as if we had purchased the car from them.

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Robert

Dec 22, 2013

I needed immediate service for a dead battery and I had a service appointment 90 minutes after my call. Service did a perfect job and I was safely back on the road in no time. Thank you. Lou Fusz continues to meet all of my auto needs!

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Miles

Dec 21, 2013

Everyone was very friendly and helpful setting me up with the right loan and service package. Maury did a great job helping me choose the right vehicle. He answered all my questions and took the time to show my wife and I all the different features of the car and helped set us up with onstar.

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Patricia

Dec 21, 2013

Prompt, friendly, professional service ! I love Lou Fusz. My salesperson Shaun even remembered I was coming in and stopped by to check on me and see if I needed anything! You guys rock !

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Timengels

Dec 20, 2013

Kenny, The service manager...Most Rude...Lies about everything.. Had to speak to the District rep and the zone rep about the situation. Bought A truck and the crank broke at the end of the warranty.. They have never seen one break like the one in my truck.. They said they called GM but they didn't all lies. Not only did my truck sit there on their lot but my Radiator was stolen and they don't want to replace it.. They told me not there problem... BS.... This is just the beginning. NEVER BUY A VEHICLE FROM THEM OR HAVE THEM DO ANY WORK ON YOUR VEHICLE.... GUARANTEED TO HAVE A PROBLEM.... This Truck we bought has been in the shop more than on the road.... LOU FUSZ I promise this is not the last of the complaints....

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Thomas

Dec 19, 2013

Another SUPER experience during my visit to the Fusz Express Service Center! I was greeted by Jeff upon arrival for my service appointment. He said that they were waiting for me to arrive. It sure is nice to know that I am important to them. The Tech-Nick-pointed out a possible problem to me, which I greatly appreciated. Before long, Jeff came in and told me I was ready to go. Tammy cheerfully checked me out and I was on my way. Thanks Lou Fusz Chevrolet, you are #1 in my book.

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Joseph

Dec 18, 2013

The service man who waited on us was excellent. He took the time to answer our questions and not one time made me feel rushed. He was very polite.

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Karl

Dec 18, 2013

I had an intermitent issue with the stereo in my car (speakers would go out) that was hard to replicate. The service department did a lot of testing and analysis trying to determine the cause of the issue. Although they were unable to replicate the problem their testing allowed them to determine the most likely cause was the amp. They replaced the amp and it indeed fixed the issue. Most dealers would have done nothing if they could not replicate the problem. Lou Fusz listened to what the customer had to say. They stepped up and stayed with it until the issue was fixed. This is exactly the kind of service anyone buying a new car should want. I am one very satisfied customer.

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Michael

Dec 17, 2013

My car was not fixed on the first visit. When I had to bring it back the service department arranged a loaner for me and it was ready and warmed up before I was even checked in. They took a bad situation and handled it perfectly .

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Kathy

Dec 16, 2013

I was checked in quickly, the repair was done in just a few minutes, a recall was checked and I was checked out quickly. Excellent service

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Kelli

Dec 16, 2013

Steve Szevery did a great job. He listened to what I wanted and made it happen! I will definitively recommend my friends and family. Over all a great car buying experience.

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Bruce

Dec 14, 2013

Was very impressed with the service and the concern of the associate. Had a leak in a tire and he insisted I take a loaner car while a tire was ordered and not drive on the tire.

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Patricia

Dec 13, 2013

It was a very good experience for my family. we are having some medical issues and Shaun worked around our schedule and issues to make it as easy as he could for us. everyone was friendly and we were greeted each time we came in the door like we were old friends. and the process of actually buying the car was streamlined and quickOne of the few cars I have bought that I actually enjoyed the process

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Leah

Dec 12, 2013

John made sure to call and explain the problems, making sure I was ok with fixing the issues before he started. He was very informative and accommodating since my car had to be there overnight.

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Daniel

Dec 9, 2013

I was in to get a new tire put on.Everyone was friendly and knowledgeable. I was in and out in a timely manner. I would recommend Lou Fusz to everyone.

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Bill

Dec 7, 2013

People in the body shop were friendly and courteous, I requested for other normal maintaince while my truck was being worked on. Will continue to use Lou Fusz for my 2012 Suburban bought out of state, sorry.

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Joseph

Dec 7, 2013

Surprised at the painlessness of the car purchase process. Even financing was very quick, and they had to wait for me to run home and get a check. Our salesman looked for exactly what we wanted.

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Vincent

Dec 6, 2013

Overall, my recent experience was great. The service department staff, John K. especially, are always pleasant to work with and go out of their way to make things right. Only one relatively minor glitch occurred during my new tire installation - the machine suffered a mechanical fault that nicked the paint on one of the wheels. John made me aware of the issue right away, and scheduled a repair service on the spot, and offered to replace the wheel if the repair was unsatisfactory. Throughout, he was very apologetic and explained everything in detail. I understand mechanical equipment can and does break on occasion, and I very much appreciate the fact that John was forthcoming on the problem, and didn't try to hide the paint nick for me to discover later, as many lesser facilities have been know to try. I will continue to use Lou Fusz Chevrolet for any service requirements as long as this level of service continues.

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Jerry

Dec 4, 2013

As always the service was outstanding. Dave Mayer is a wonderful person to deal with when it comes to buying a car. He's honest, nice, professional, concerned and pleasant. We have purchased many cars from him and will continue to in the future.

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Mark

Dec 4, 2013

It's always a Friendly environment at Lou Fusz. The service staff are friendly and do their best to get the job done quickly. Great Facility.

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Sarah

Nov 26, 2013

Joe Troia was the representative I worked with, and he was exceptionally helpful and professional. The pricing and trade-in were both fair and easy, hassle-free. If I knew anyone who was interested in a Chevrolet, I would absolutely recommend them.

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Gargoyle

Oct 22, 2013

Everything went very well.... Started looking online- called and spoke to Amber, she answered my questions.. I came in, looked... brought my fiancee (car for her) she was happy and we got it!

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tjk

Oct 6, 2013

It was very personable and I received great service as always.

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Dansbrody

Sep 25, 2013

My salesman was Wesley Gardner, we were upside down in our auto loans and he found the specific vehicles we were looking for and Eric French got us into a much better position with the new vehicles and at a lower interest rate. Nothing but high praise for how everything was handled. I would not hesitate to purchase or refer a friend for another vehicle from Lou Fusz.

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Chevy Fan

Sep 22, 2013

I scheduled my appointment on-line, arrived at the given time, was checked in quickly, spent an hour in the comfortable waiting area, and was on my way again.

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pragan

Sep 18, 2013

We were looking for a Volt, and Tom was really helpful in finding one from another dealer because the color/options we wanted weren't in stock. We ended up passing based on price, but Tom was incredibly helpful and we would be happy to consider buying a car from him in the future.

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slatitude

Sep 14, 2013

I was experiencing a noise in the rear end of my 2012 Camaro. I scheduled a apointment with the dealership and they had a opening the next day. The dealer seen that there was a bulletin on that perticuler issue, so they ordered the parts and installed them a few days later. All is good so far. Lou Fusz is a great dealer and they do there very best to make the customer happy.

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PAM

Aug 30, 2013

Mostly good people to deal with, very helpful. Mistakes have been made with oil changes that could be very serious like leaving my coolant cap off or confusing when they don't get the next oil change mileage correct on the window sticker.

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Gene

Aug 28, 2013

I love everything about this dealership. I've bought 4 cars from them over the years! I also do almost all my service work there as well. Great company, great people, always the best.

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jess

Aug 28, 2013

Great Service Dept! :) Answered all my questions and after taking my car to someone else 26 times for an ongoing problem, they figured it out in less than a hour! I will never go anywhere else again! Thanks guys!

JB

Jerry Bergmann

Aug 27, 2013

Having bought several vehicles from Lou Fusz Chevy, this recent purchace experience was just like the others. Absolutely First Class. Always feel comfortable while in the dealership, because the entire staff makes it that way. We never have any surprises since the process goes so smoothly and we are always aware of what is going on. If you want the best car buying experience, this is the place.

MB

Mike Bartlett

Aug 22, 2013

Great place Excellent service Joey hooked me up in a new 2013 Chevy Silverado Thanks again Joey

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Randy English

Aug 5, 2013

I started out with Alexis in St. Peters at Lou Fusz Chervrolet. She got me the deal I wanted and had the truck ready. She was very helpful and professional. I drove 2 1/2 hours on a Thursday and Joe Troia stepped in because Alexis had the day off. He also was very professional. After the paperwork he took me out and went over all the features with me. I have purchased GM autos all my life and must say Lou Fusz and staff had me in and out in record time and was the best experience I ever had with a dealer. My purchases in the future will definetly be with the Fusz Group.....

"A

"LJ" A HAPPY CUSTOMER

Aug 4, 2013

The service worker was very polite, and he assured me that I would receive excellent service on my vehicle. I brought my car in for an oil change/filter, tire rotation, replacement of worn wiper blade, and 27 point maintenance checkup.

TN

Tony Nea

Jul 31, 2013

Ready to go on vacation and I hit a curb on my way home to pack for a four am departure. Rolled in to service at close to quitting time. Service manager got me in and the tech stayed late to make my seven hundred mile journey safer. Do not know of any other place that would make that happen! Thank you!

PS

Paul Swinney

Jul 20, 2013

I came into Lou Fusz Chevrolet and was immediately greeted by the receptionist who got a sales person (Jason Johns) for me. He was very friendly and helpful, finding out what I was looking for and what features i was interested in. When we couldn't find exactly what i wanted on the lot, he searched other places and found what I was looking for a new Silverado with the features I was wanting. The finance manager was also friendly and that process went smooth also. Overall the experience was very pleasant, and I usually hate car shopping. Kudos to the Lou Fusz organization for a job well done.

AK

Ann K

Jul 15, 2013

I had been in for service on my '95 Lumina on Wednesday. On Friday the Low Coolant light came back on, but this time the coolant really was low. I decided to not spend any more money on getting the Lumina fixed. I returned the loaner car I had been put into for the day, picked up my car, and drove through the lot from the Express building to the main building. I was going over to see Dave Mayer and ask him to keep an eye out for a new car for me...it was finally time to trade the Lumina that I bought back in Dec. of 1996. I spotted the Malibu in the lot as I was driving over to see him and stopped to look in the car. I liked what I saw,,, it was blue, about the size of my Lumina, in fact the body style looked like my Lumina, and it was under $20,000. I parked in front of the main entrance, and walked in to find Dave. When I found him at his desk, I sat down and told him it was time for another car. We chatted, he pulled up the the carfax info on the 2012 Malibu I spotted on the lot, and we went for a test drive. I liked it....this car was like a modern version of my Lumina! I got $500 for trading in my Lumina and $1399 in Auto Rewards that I had accumulated over the years, bringing the price of the Malibu down to the same price I paid for my Lumina almost seventeen years ago. I loved my Lumina, but the time had come to trade it in for something newer. I love my Malibu! Thanks Dave and Lou Fusz Chevrolet for taking care of me and my car needs for all of these years. I look forward to seeing you when I bring my Malibu in for service during the next seventeen years. Maybe I won't wait that long this time around, but only time will tell.

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Trish

Jul 15, 2013

Our experience with this dealership was above and beyond. And our salesman, Steve, was the best. It was the easiest and smoothest process of purchasing a vehicle that we have ever experienced. From Steve our salesman to Chessa the Insurance Rep Kevin in Financing all the way to the very hard working young man that so quickly and efficiently cleaned up our new vehicle... We are extremely satisfied and will most definitely be repeat customers. Our oldest daughter has already bought her first new car but we have 3 more to go and Lou Fusz Chevrolet is without a doubt the place we will be purchasing from. Our salesman Steve really made it so nice for us, he was so knowledgeable and made us feel so comfortable...great personality! I could go on and on. I honestly do not have one negative thing to say about our experience. We LOVE LOVE LOVE our new Suburban and will be telling EVERYONE to go to Lou Fusz Chevrolet to have the best experience buying a car, truck, SUV, etc. they could ever want!!! Thank You for making all of this so easy and fun!!!

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Ann

Jul 6, 2013

Arrived at scheduled time and in less than 45 minutes my oil change and fuel injection clean up were complete.

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JDailey

Jul 4, 2013

our experience was a pleasant one though it took a while that was on us. Picking colors and options. After the sale Joe took the time to go through the vehicle with us and point out the options and the basics of how to use them. We will tell anyone looking to buy a car that we know to try one of the Fusz Automotive group

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klynn

Jul 2, 2013

Great experience buying our new suburban!! Sales agent and finance agents were most helpfull! Highly recommend if you are looking for a car to shop Lou!

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Robin

Jun 27, 2013

Been going to Lou Fusz for a lot of years. Great people to work with.

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april silverman

Jun 22, 2013

steve was the best salesman. no pressure. he did not need pressure, because the product is so good and the price was excellent. he was very attentive to detail, noticing how much i loved red, he even gave me a red chevy cruz to drive while they switched over my ladder racks, cover, and tool box, for free! and half off a new bed liner. i love my new truck!

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ken seitz sports official

Jun 22, 2013

The service team at Lou Fusz is the best from top to bottom. I have purchased 6 vehichles from Lou Fusz Automotive group and will continue to do business with them .They are outstanding. They strive to be number I and have exceeded that goalfrom sales to service

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Krystal

Jun 21, 2013

The service was excellent at Lou Fusz Cheverolet. Everyone was very friendly and helpful and helped me to feel at ease and that I could trust that their goal was to help me. NOT AT ALL the experience that I had at Lou Fusz Mitubishi, not friendly or professional to put it bluntly I don't trust them and stay away!

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LisaMitt

Jun 18, 2013

I went for a 30,000 mile scheduled maintenance. I scheduled the appointment online and received a confirmation email. The only problem is that I was not made aware that it would take 3 hours and cost almost $700!! That is REALLY Expensive. I may not ever do that again!

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LindaandEd

May 24, 2013

Due to ongoing problems with our vehicle, we had to take it in for service several times to have the problem monitored and diagnosed. They consistently exceed our expectations and always provide exemplary customer service. The service technicians are highly knowledgeable, diagnose and fix the problem very timely. Ken Fears, Randy, Bill and Michelle always go above and beyond, and keep us updated on the status of the repairs until the job is complete. They send a rental reservation to Enterprise Leasing and provide courtesy transportation back and forth. We have always taken our vehicles in to Lou Fusz Chevrolet in St. Peters because of the superior level of service they provide, and we recommend them to all our friends and family. Linda & Ed - Lake St. Louis, MO

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April

May 2, 2013

I always come back for Jeff, the handsome charming considerate person who greets me and takes my truck back. He is the best. He looks great in his uniform.

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Karen_W

Apr 26, 2013

The experience was wonderful. Best car buying experience we have ever had. Mark was an excellent salesman. He was so helpful and patient. He never tried to push us into something we didn't want. He helped my husband and I both find the exact cars we wanted. Then we met with Eric, our business manager. He was the nicest, most efficient business manager we have ever dealt with in buying a car. He made sure we knew all of our options but never once tried to pursuade us or push us to take anything. When we went in to do all the paperwork, I had called my bank in the morning to get a loan offer from them to compare to what Eric could find. Well, I found out that there was a problem on my credit report and was not sure I was going to be able to get a car. Eric must have called in every favor anybody ever owed him and then begged because he got me an excellent loan percentage rate. I know it took him a lot of work to do that for me. Again, best car buying experience we have ever had.

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Sharon S

Apr 23, 2013

In the past, purchasing a new car was like going to the dentist, not good. This time it was different, I had a wonderful experience. I felt they cared regarding my needs in a new vehicle. I did not feel pressured in either the sales or finance process. Great experience. Jason Johns, Sales Consultant, Gerry Hogan, Sales Manager and Kevin Robson, Finance Manager were outstanding to work with.

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Motobergie

Apr 20, 2013

Always a great experience at Lou Fusz. My car is serviced in a timely manner and with great care. The service people are always very friendly and inviting. It shows they appreciate us coming to them for service.

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Chuck

Apr 3, 2013

Regardless of the type of service, large or small, I have always been 100% satisfied with this dealership's service.

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Cindy

Mar 27, 2013

The experience was above and beyond my expectations. My car war rearended and we drove to Lou Fuse to see what the damage was. Scott told us it was unsafe to drive, so they had enterprise come pick us up. My car looks brand new, and I am so glad we went to Lou Fuse, Lisa and Scott give world class customer service!

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Christina

Mar 22, 2013

My sales man Big Mo, Was a delight!! He made me feel very welcome at at eases to ask as many Q's as i wanted.. The whole trip was very pleasnt!! The team that helped with me ,I give a A+ too, Great Job guys

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DanATC

Mar 20, 2013

Very prompt and courteous service staff. Waiting area was clean and very comfortable. Overall an excellent experience.

JW

Jane W.

Mar 19, 2013

Mark Williamson was an excellent salesperson and was very knowledgeable about the vehicle. The finance manager was thorough and efficient. The entire buying experience was great.

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CHEVYOWNERS

Mar 17, 2013

Joe Troia, our salesman, was great!! He was very professional but personal. He was very knowledgeable and provided information on everything we needed to know about our new 2013 Chevy Equinox LT. Joe is an excellent salesman and we would definitely refer to our friends and family!! Eric French, who financed and closed the deal was also very knowledgeable and great to work with! We are satisfied customers!! Thank you!! John and Kathy

DT

Don Thebeau , retired shop keeper

Mar 15, 2013

I thought the service and the price were just perfect , no other word would work . I am so impressed , Don Thebeau , St. Charles , Mo 63303

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Pam E

Mar 1, 2013

My husband and I had a very positive experience on Feb 2 at Lou Fusz in St Peters, MO. Our Salesperson, Joe Troia, was very knowledgeable and pleasant. He was enthusiastic but not overbearing or pushy, which my husband and I both appreciated very much. Joe knows the product but also understands people and was able to relate very well with us. He spent a great deal of time with us that Saturday afternoon as we had many questions and were comparing 2 or 3 different makes. We loved having Joe Troia as our Salesperson. Joe also followed up with us after a couple of weeks just to see how we liked our new Equinox after driving it for a couple of weeks. Everyone at the St. Peters Lou Fusz location was very pleasant. When we were in the Financial Office, the gentleman was forthcoming, knowlegeable, and kind. Our Lou Fusz experience was extremely positive and we would recommend this dealership to friends and family.

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Becky

Feb 28, 2013

I would bring my car here for service every time and I will defiantly purchase my next car here. Everything is always good here at Lou Fusz Chevy.

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Daniel

Feb 28, 2013

This is my first visit to Lou Fusz Chevy and everyone has been very nice!

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Lauri

Feb 28, 2013

Everyone has been very nice here at Lou Fusz Chevy! I am getting an inspection today and it has been very easy.

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Matt

Feb 28, 2013

Very helpful here at Lou Fusz Chevy. I have also done service at other Fusz stores and they are always helpful.

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Roy

Feb 28, 2013

Overall they are best here at Lou Fusz Chevy. My son, my niece, my cousin and I have all bought a car here. I come back for service because they make it so easy and do a great job.

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Kathy

Feb 27, 2013

Everyone there is friendly and helpful. They do not try to push you to buy something you don't want. I will buy all of my vehicles from Lou Fusz.

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christinaahlheim1

Feb 8, 2013

Jason went above and beyond to help us secure our new vehicle. His professionalism was top notch, would definitely do business with him again.

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yermolac

Nov 8, 2012

From the time I walked in the front door I was greeted and made to feel like I was appreciated by all I had contact with.I told them at front desk what I was looking for and they told me that they had a man to tell me all about the 200 Chryler.We were introduced to Mr Micah Eugenio, and he did an excellent job,as you aready know we (wife)bought a 200.AS far as the sales person Micah, I think he is a great person to be on board for Lou Fusz, and I would recommend him and Lou Fusz to all my friends.Thanks again Micah. Billie & Norma Lackey

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John S

Nov 6, 2012

Great dealership. My financing took only 6 minutes! I was in a hurry. Love thier service department. I have been treated very well over the years. Keep up the good work.

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mmcmurtry

Oct 12, 2012

This was definitely the greatest car buying experience ever. Ashley helped me with a lot of research before my visit, and there was never any pressure from her, Management, or the amazing finance dude Eric French. I have worked for many dealerships in my past, and I can honestly say none of them even come close to Fusz. Ashley went above and beyond finding me the car I wanted, getting it for the price I wanted, and helping me with my trade. She worked on it non-stop and also worked with me on my schedule. She is quite the asset to your company, and more friendly then most people at dealerships. Special thanks to Louie, too!

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bfg1949

Aug 3, 2012

I wrote one review but now I can wright about Finance Department after they get your money they don't need to talk to you anymore if you have a problem to bad! I canceled my extended warranty the day I traded off the truck I bought from them July 11 2012 and the warranty people have not heard from them yet now it's Aug 3 2012 when I call everybody is busy leave your number and we'll call you back when they get the time.Now the warranty people are going to send me a cancellation form so I can do it myself I should have done this from the start but I assumed Lou Fusz Finance Department would do it instead they dragging their feet it's upstairs it takes time.Buy there don't finance there.

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Josephkwilliams

May 24, 2012

Sale was done deal, salesman had better things to do than take care of the customer. We walked out and bought new from Johnny Londoff.

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mands0213

Apr 29, 2012

Out of all the dealerships I have been to in the last year trying to get into a Ford Edge, Joey and his team at Lou Fusz Chevrolet made it happen and even got me under my max monthly payment! Any other dealer would not give me more for my trade or work with me to get me where I needed to be. Everyone I came into contact with at Lou Fusz Chevrolet was always very nice and went beyond my expectations. They all went out of their way to make sure I was happy. I absoluetly LOVE my new Ford Edge and it is all thanks to Joey Vassallo and the team at Lou Fusz Chevrolet!

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scchapman

Mar 9, 2012

I bought a 2012 Chevy, shopped at 4 other dealerships.. Far far best service I've ever received buyiong a new car. Salesman Jerry Calvert exceeded our needs and expectations. You will not be disappointed and would be well worth your time stopping in..

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MrsLacey

Feb 21, 2012

Best experience ever with a dealership! Ashley was AMAZING! I was a little put back since I had previously visited Butler in Fenton, and it seemed they did everything they could to "screw" me. However, Ashley went above and beyond to get me the exact car at a great price. Not to mention she got me more than our trade than we were hoping. The dealership was very nice, and the finance Manager (Eric, I think), was amazing, too! The whole staff was great, and we cannot wait to go back for service. Definitely recommending to friends and family. Matter of fact, we will be back to buy our daughter a car next month from ASHLEY!!!! Don't let her go....she's a great asset!

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Tina71

Feb 11, 2012

We went to a few dealers before coming to Lou Fusz. When we got there, one of the first things we noticed was all the smiles and courtesies. It was extremely laid back, no pushing to sell. Yet, at the same time they never gave up on me. My credit is less than perfect to put it mildly and I couldn't afford a bunch of money down or big car payments, yet I also wanted a car with lots of safety features that wasn't too big. These are things that all the other dealers were struggling with. My saleswoman Ashley was great and kept trying. I thought she would give up on me but she never did. I was able to get my very first brand new car...a 2012 Sonic!! My car only had 6 miles on her and I LOVE it!!! When my car was found in inventory Ashley even scoured the entire lot to find it hidden amongst some pick up trucks. I tell people God hid my car there for me and then found me a truly dedicated and passionate salesperson, and all that helped, to find it for me :) Everyone there was great and very helpful!!

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walleye4

Sep 21, 2011

I recommended this dealership to my son and he bought a new truck from them. Salesperson very knowledgeable. Went over everthing on the car with us.

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blues5cards

Sep 16, 2011

My experience with my purchase at your dealership was fantastic. Maury! Wow words can't describe how wonerful he is!!! He was so aware of what we needed. Never owned a Chevy before, but I can tell you I will be back to your store!!! Todd in Fiance was also Wonderful!!! It was a wonderful experience thank you

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crites74

Sep 9, 2011

We have dealt with Lou Fusz St. Peters since 1990. Always have been satisfied with purchasing a vehicle and they have a great service center. All employees have been great. Always recommend them to family and friends.

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floretta1

Sep 9, 2011

Our sales experience was very good. Prompt,courteous and knowledgeble!We were very glad about the option of the flip n fold back seats, coupled with the additional rebate,which did influence the purchase of this vehicle. Thank You! K. Toeniskoetter

M1

Michael 147

Sep 8, 2011

Great Place To do business and sales area was very clean.Salemen Joey Vassallo was great and knew his product.Steve Grannger parts manger who I have known for thirty years recommend that I give Fusz a try.I 'am glad I did.

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davidjohnstone

Sep 7, 2011

It was a pleasure to see this young man work in a very professional manner. Joey reacted to the needs that we outlined in a purchase range that we were willing to accept.

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momorobin

Sep 7, 2011

I have bought 2 Cavaliers, 1 Impala SS, 1 Cobalt, and 1 Malibu from this dealership.Four of the five cars I have had Dave as my salesman, he is GREAT!

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msdch1

Sep 7, 2011

The service we received from Lou Fusz was great!! We were looking for our daughter her first car for graduation, and we came across a great deal on a pontiac sunfire.The manner in which the deal was handled was short, and sweet. Thanks Lou Fusz!!

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ROBERTHEDGEPETH

Sep 7, 2011

Lou Fusz Chevrolet provided an excellent product and was supported by an extremely knowledgeable and professional sales consultant (Mitchel Jozwiak). All the other Company Staff that I had contact with, including Finance were very friendly and helpful. I believe this was the most pleasant vehicle purchase experience I have ever encountered.RegardsRobert HedgepethCol. (Ret.) USAFFighter Pilot

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Steven Johnson

Sep 7, 2011

After searching for a vehicle I believe that this dealership goes to great lengths to offer the best possible pricing on their autos. They are fair, considerate, and friendly. While they are busy, they seem to do their best to assist you in getting the best deal possible. Over the years I have not found any dealerships that I would return to for my next vehicle search. Lou Fusz in St. Peters is an exception. Soon I will be looking to purchase another vehicle and I will return to this dealership to assist me. They have my thanks.

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wanday_1966

Sep 7, 2011

We looked for a suv for a couple of weeks.We really liked how friendly Jason was.He took his time and not push us in something we did not want.We had service done to the new suv and the service department was really friendly and clean. The waiting area is clean and have tv to pass the time.

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Dbilodeau

Sep 6, 2011

We were so pleased with the overall experience with them. Our extended car car with them has been a great experience as well. They have all around been terrific in all aspects of thier business. We are very happy and will go no where else to buy or have mantinence done on our vehicle. Thanks to Lou Fuze for your number one service and quality.

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dverwolf

Sep 6, 2011

I had a great experience dealing with Lou Fusz. Although I live in Michigan, I found the best deal at your dealership. Ashley Hardebeck was awesome to work with. All I had to go by was pictures on the internet. I had lots of questions and she was always willing to get answers. After agreeing to purchase the car, Ashley picked me up at the airport and brought me to the dealership to finalize the sale.Job well done Lou Fusz!Sincerely,Doug VerwolfJenison, MI

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ghwinkeler

Sep 6, 2011

Why did we give the rating we have, because this is the second time we have had the opportunity to buy a new care from your dealership and to have Dave Mayer as our salesman. Obviously, we came back for a reason. Not only do we like Chevrolets but we felt like we were coming back to see a friend in Dave. We have purchase a lot of new cars in our lifetime but have never been treated as well as we have at your dearership and by Dave. He is up front, honest, friendly and tries his best to not only help us but to please us. Your dealership has always given us good servie when we have brought our car in for service. All of the people we have come in contact have been more than friendly and courteous. We will certainly not go anywhere else if we buy another car. We would be happy to recommend your dealership and Dave to any of our friends and family.Harriet & George Winkeler

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Kaitlynicole

Sep 6, 2011

Lou fusz has amazing customer service. This was my first brand new car purchase and they were very helpful and friendly. I will only buy my cars from this dealership from now on.

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Pam Lohse

Sep 6, 2011

Jason was extremely pleasant and knowledgable. He went out of his way to find a vehicle that fit my requirements. I am very pleased with the service, assistance, price and everything about the vehicle and my experience at Lou Fusz. I am truly enjoying my new Chevy Equinox. Thanks to all involved.

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cusimajm

Mar 25, 2011

Dave Mayer is the only new car salesman I have ever met whom I have liked doing business with. He was low-key, up-front, open to discussion, friendly, and very customer-oriented. In a word, he was great! I would have no problem recommending him to my work associates, friends, and family.

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wlafser

Mar 19, 2011

We have bought 7 new cars and 1 used car from this dealership and it is the best! Everyone that has waited on us has been professional, knowledgable and very friendly. All the sales people we have had were never pushy but let us take our time deciding on our purchase. The last two new cars we bought were the result of accidents. It took a few weeks to recieve our money from the insurance company, but Lou Fusz Chevy held the cars we picked out till we got the settlement. The service department is excellent also. When we bring our cars in for service everyone knows our name. We would highly reccomend this dealership. Also I would highly recommend a Chevolet, as we have survived two bad accidents in our HHR and Cobalt. Bill & Mary

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aford1988

Mar 17, 2011

Everyone we dealt with during the process was extremely helpful, curteous and very knowlegable. We bought a used car and they thoroughly checked it out and made sure the car was in perfect working order.I will definitly recomend lou fusz chevy to everyone I know.

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daleb777

Mar 17, 2011

Kevin was very helpful throughout the entire process. He answered my questions promptly and accurately in a very friendly manner. He provided extensive paperwork regarding the car's history, market value, and standard features. The car is of excellent quality and came with an awesome warranty at a fair price. I have recommended Lou Fusz Chevrolet in St. Peters to friends and will continue to do so.

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usrlkirn

Mar 17, 2011

I would highly recommend Lou Fusz as a place to do business with. This was the best car buying experience I have ever had. The people at Lou Fusz are very friendly and professional. Everytime I have contacted the dealer since this purchase, I have received the same quality of service and professionalism. We worked with Dave Mayer whom went out of his way to make it possible for me to take my car home the day of purchase even though the Dealership had already closed.If I was looking to purchase another vehicle, I would definitely purchase from Lou Fusz and I would recommend everyone else to as well!

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BrotherWitch

Feb 23, 2011

My girlfriend and I have been trying to buy a Chevy Cobalt for months. We found a 2008 for under 9k. The salesman, Tim, ushered us in to his "office" where he had no phone, no computer, and couldn't look up our cars info without running to the back. He had asked us if we could bring up their website to find the info, but their site is very basic and could not be accessed from either of our phones. Going over the car details, we put a $100 deposit down. We were told by Tim on Monday afternoon, the car needed new tires and a new key, and that we could pick it up that evening. That evening we received a call stating they would not have a key until Tuesday morning, and that everything else was ready to go. Tuesday comes around and my girlfriend went up to take the car for its test drive. The car still does not have tires, and Tim tells us there is a recall on the struts and power steering pump. The car needs brakes, that they wont fix, Tim refused to budge on the price even though the car wasn't even ready as promised the day before, and then again the evening before. She asked to have to deposit refunded, and was told that I have to come up to have the deposit refunded. Inconvenienceing me when I'm at work. Now after 24 hours of lies, waiting, and shifty sales, we will not be buying this car, or any car ever, from Lou Fusz Chevrolet.

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dmarie083

Nov 9, 2010

My experience was amazing! The sales people are all very friendly and went out of there way to make my purchase the best ever. I definitely recommend this dealership for their outstanding customer service and flexibility. I purchased a Chevrolet Cruze and I absolutly love it!

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galaxystar

Nov 9, 2010

Yes, I would recommend Lou Fusz Chevrolet to anyone! This is my third Pre-Owned vehicle I have purchased from them and they have been the buying experience easy from beginning to end. My wife had a minor accident in a parking lot and couldn't open her door. We found our car online and owned it by that same evening. They were all very nice!

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pokall

Sep 29, 2010

I contacted them to find out their options for financing a car with $0 downpayment and almost no credit history, being a qualified international worker. I came to them and explained to them an offer I got from Toyota with $0 down, 12,000mls per year and $219 per month and asked if they could beat that.They simply tried to make me suscpicious labout the Toyota dealer (Seeger) in saying that they checked and did not see Toyota had submitted an approval for me. This was incredible to me since they obviously thought I was faking the offer from Toyota in order to get a better one from them - unbelievable. An American brand just lost another customer!!!

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John G II

Jun 17, 2010

Had coolant and thermostat replaced on our Chevy, thought it was safe to assume that the technician performed this task sufficantly and let my wife take the car on a road trip to Nashville, Tn. 5 hours of driving with no problem, then once on city streets, engine overheated and cracked engine block. Total loss. The chevy dealer in TN was very helpful, Lou Fusz, jr. was not. Jr. decided the problem was not related to the work his shop performed. My wife, in a polite and calm fasion, asked Mr. Fusz how this was not something that might possibly be related to his shops work and he stated, "I am not taking responsibility for this" and then hung up on my wife. Yes, he hung up on her. The OWNER of the Fusz Automotive Group. Unprofessional is an extreme understatement. My wife called Jr. back and appologized as she was on her cell phone and told him the called had been dropped. Jr. quickly corrected her and said "We were not disconnected, I ended the conversation" and hung up again. Let me also point out that Mr. Fusz did not look at our vehicle or even contact the dealer in TN to verify the situation. None of his workers did either. The dealer in TN was willing and anxious to talk with someone from the Fusz group to help us get our chevy repaired and back on the road, but no one called.Sad to think that the very fotune gained by the Fusz empire, through it's customers, is treating the customer in such an unprofessional and immature manner. We will never give another penny to the Fusz empire, and every friend, family memeber, church family, fellow workers and anyone else willing to listen will here of this sad event. I do not appreciate putting my trust in a business and then being treated like a rabid animal when that business failed to perform a duty they were paid for. This will end up costing us around $4500 more for a new engine, not including the cost of having to drive 10 hours rounds trip to rescue my wife and letting our now useless chevy sit in a lot far from home.Have already reported this to the BBB, Better Business Bureau. I recommend anyone else with a similar experience do the same. Sooner or later these complaints will add up and the future customer will know what to expect from this business.

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Jdub42087

Aug 5, 2009

This place SUCKS! Bought a car in 2008 and everything seemed great. Just a week ago, my intake gasket goes bad and I leak anti-freez everywhere (car is undrivable). Lou Fusz proudly represents their exclusive "Engines Forever" guarantee where "Your engine is guaranteed for as long as you own the vehicle". WRONG! Lou Fusz happily offered to tow my vehicle to their dealership knowing beforehand (since I had the professionally looked at prior) that the intake gasket was bad. Two hours later....Bill calls me to say "Yes, it is your intake gasket, however, that is NOT covered". WHAT?! Then he proceeds to tell me that I am responsible for paying the diagnostic, the tow bill and, if I choose to have them fix my car, that they will do it for $750.00! Needless to say, I am contacting my attorney and the BBB. I am sure this is something I will be fighting for months and most likely be selling my car just so I can buy another from a different dealership. DO NOT BUY FROM THIS PLACE! YOU WILL REGRET IT!

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