Lou Fusz Chrysler Jeep Dodge RAM Fiat reviews

DrLisa

Sep 25, 2016

I absolutely will not use this service department again for the following reasons:(1) I received no initial greeting from the service staff nor acknowledgement of my presence(2) Lacking a greeting, I waited in my car for 10 minutes. Then, I attempted to ask a service coordinator a few questions. Ken Komorek ignored me for approximately another 10 minutes(3) He finally asked if he could help. Yet, he gave no further instructions other than to ask for my keys(4) He proceeded with typing on his computer. I stood there for another 15 mins, no instructions. Seemed to me that this "coordinator" was entering my service information for the 1st time since it was taking so long(5) I asked politely ,"Would you please tell me how much longer do I need to wait?" (As if I was a bother)(6) His response can only be kindly described as verbally disrespectful. Because of the delay I asked him if my appointment was entered into the system and in an angry tone, he said yes. (Another 15 mins) (7) Other service staff saw me waiting, but ignored me(8) As a result of my own shock/ frustration at his verbal disrespect & nastiness, I walked away from him to find the Sales Manager (Steve Kabbaz) who had already planned my visit(9) I told the Sales Manager what occurred within the Service Department(10) The service coordinator found me speaking with the manager within the showroom while I was detailing his verbal disrespect. He was even verbally disrespectful toward me in front of the manager!!My appointment with this service department had been pre-arranged by the Sales Manager to provide me with equipment for my new car. I was very happy to enter the service department because of the install of this equipment. There was no reason for the mistreatment by this "coordinator" other than his own biases & prejudices; just a mean man. Although my car issues were fixed and the Sales Manager was comforting, going forward I will use another Lou Fusz dealership.

DrLisa

Sep 18, 2016

I'm on the fence regarding recommending this dealership. Prior to purchasing my car, Jody was responsive & nice although I bought my car through Fuad, another Salesman. Fuad, although not overly friendly, was good at being patient & keeping my focus. Enter Nathan, to detail on behalf of Fuad, the reason for the low ball trade-in value for my SUV; however, I must admit that Nathan had pleasant customer service skills. Enter Finance, very attentive to my financial needs and thus, I bought my car. My dissonance in reference to recommending this dealership first lies with incorrect information given to me about my automobile from my Salesman. Then, my left speakers blew in my brand new car with no return call from the service department. Understand my frustration? To make matters worse, I was no longer receiving any answers to my questions, at all from sales regarding the misinformation and speaker replacement from the service department. Once my questions remained unanswered, I went into the dealership because some Sales Manager was going to answer my questions regarding the misinformation. Enter George; unprofessional & he displayed a total lack of empathy & disregard for my post-new car buying needs. After a heated discussion with George, I asked Montez Boyle to help me with a TRADE on my NEW CAR! And, help me HE DID! Through a weeks worth of stress, Montez's HONESTY, clear communication, patience, support, & understanding is the reason that not only do I recommend HIM for your car purchase, but this dealership. Not to mention, the service department did call me back once Montez became involved. I DID contact corporate to file a complaint & Steve Kabbaz, New Cars Sales Manager, called me to not only apologize for my experience, but to rectify the problems; and he did. Mr. Kabbaz was a pleasure to work with, as was Montez. Even after my positive experience with my trade with Nathan, and Finance, Steve & Montez are the TWO reasons why I do recommend this dealership.As a result of these two gentlemen positively intervening to fix my new car challenges, I am confident that if you are in the market to buy a new car, that they will make sure that your experience is a good one. Of note, the behaviors of the aforementioned sales staff is NO reflection upon the rest of the sales staff. Some of the sales staff who witnessed my heated discussion reported the poor customer service toward me to Mr. Kabbaz as well.

Cathy K

Sep 14, 2016

This was our first experience with Lou Fusz. It was a great overall experience and Joe Liebmann made it very special. He was very personable and didn't try to push anything on us, but instead went out of his way to make sure we were satisfied. Love our new Town & Country!

bbaker,1015

Sep 11, 2016

I dealt with Allan Main in pursuing my new Ram. He was proffessional and helpful in making my purchase a success. He not only knew how to set up my phone with the features on the truck, but actually did it for me (would have taken me forever). I purchased the vehicle over the phone. When I arrived there were no hidden costs and he had it filled up and ready to go. I would highly recommend him to anyone in the market for a new vehicle.

alan64

Sep 8, 2016

Amy Whomack the servive writer on hwy K location,knows how to get your vehicle in and out and wrote up write the first time.....

Jeff P.

Sep 8, 2016

We cannot say enough about Montez. He made our new car buying experience a pleasure, unlike previous experiences at other dealerships. He is very valuable asset and we greatly appreciate his experience and guidance during our time at Lou Fusz Dodge.

joke1234

Sep 8, 2016

This dealer is a joke ... they will low ball you on any trade plus screw you on what they sell you. Sell you a vehicle with problems give you a I owe you then you got to jump thru hoops to get the things fixed that they Promised Then they will jerry rig it together. They are very rude never had such poor customer service in my life

hanming li

Sep 3, 2016

I bought a FordFusion in Lou Fusz 2 weeks ago. Everything about the car is well. When i purchaesd my car, the sales man Jor Jordan in Lou fusz helped me a lot which made me more determined to buy car here.I recommend people come to buy car here

MrO

Sep 2, 2016

I was very pleased with my recent experience at Lou Fusz Chrysler Jeep Dodge Ram in O'Fallon MO. Evan Crader helped me get through the purchase of my new Jeep Cherokee in a smooth, efficient manner. Would definitely be open to buying through this dealer and working with Evan again!

Frank and Linda

Aug 31, 2016

We could not have asked for a better experience when we bought our new 2017 Pacifica.Salesman David Verity was excellent....a very friendly and professional person that answeredevery question we had and held our hand thru the whole process. Finance manager, NathanVoorhees was also friendly, professional and got us thru the paperwork in record time.We highly recommend this dealership and David if you want to buy a new Chrysler.

Gspitznage

Aug 30, 2016

I pulled in for service on my Chrysler 300 and met by your service advisor Brian Lemmons. He was friendly and ask how he could help! I need and oil change and maybe tire rotation. Brian checked on the computer and took care of all that was needed to be done.Service was done in a reasonable time and I am happy to take it back again for service!

Tom2424

Aug 22, 2016

Great place to take your vehicle for regular service or repairs. Just had a oil change and tire rotation. Service people are always very professional and helpful.

Jim Scott

Aug 18, 2016

I would like to thank lou fusz jr, justin jones, mike gerber, dave and all the other personell that was able to make my experience with the dealership for all that they did for everyone that helped went obove and beyond my expectations thank you

Happy 2007 Charger Owner

Aug 16, 2016

We had two great experiences recently with the O'Fallon, MO Lou Fusz Service Department. They performed recall work and some minor repairs to my Charger in June. Last week they resolved two major problems, one with the air conditioner, and the other with a faulty battery we bought elsewhere. My car is in top notch condition now. We very much appreciate the courtesy, efficiency, friendliness, expert workmanship and follow-up we received from the Service Advisor Amy both times, the Mechanic Norm Bousquet, Shelby Parker, and Dave Verity. A very nice and helpful man helped us both times when we first arrived, and I apologize if I don't have his name listed. We didn't even have an appointment last week, but he let us drop it off anyway because the battery kept discharging and we were concerned we would have to have it towed. 5-Star Service was received from everyone we dealt with at Lou Fusz O'Fallon!

Hutchman16

Aug 13, 2016

I recently went on vacation and was overdue on my oil change. I pulled in the service lane and Ken Komorek greeted me. He told me, we'll get you done as quickly as possible. From the time I showed up, till the time I left was just under an hour. Impressive, considering the shop was full and there were other people ahead of me. I was completely satisfied with my service.

Wyoming lady

Aug 10, 2016

I found the perfect Jeep Compass that I had been looking for at Lou Fusz, and Joe Liebmann helped me every step of the way! There was not a good selection of these in my state of Wyoming, and since I was coming out to the Missouri area, I was happy to find the exact car I wanted. Joe Liebmann provided professional customer service and excellent communication! Working with him from out of state was easy, and he took care of all of my concerns. When I arrived, he had everything ready to go and the purchase went smoothly! I highly recommend him, as Joe was a friendly, down to earth guy, unlike the typical car salesman! He was great to work with, and made my purchase a positive experience!

cak353

Aug 9, 2016

My experience with Mike Gerber and the Lou Fusz team was excellent. Mike really listened to what I wanted and was able to find my perfect car quickly and easily.

Mtmamiller

Aug 3, 2016

We know we can count on Fusz for there Service, my sons Jeep Grand Cherokee wouldn't stay running. They were quick to figure out it needed to battey replaced.

Scott1988

Aug 3, 2016

I purchased a 2014 Mazda 3 hatchback. The sales rep Donnell was great. This is my second vehicle purchase from the Lou Fuse dealer network. I found a great car and Lou Fuse beat my banks loan rate by .25%. All in all a great experience. I would recommend anyone in the market for a car, new or used make a trip to Lou Fuse.

sschira

Jul 28, 2016

Finally a car dealership that does it right. Dave Verity our sale person was incredible and didn't use high pressure techniques. Nathan in finance along with Dave maneuvered me through the financing portion of the sale and it was quick and painless. At the end of the sale before driving off , two other employees that were not even part of the buying process came over and thank us for the sale......great customer service that wasn't faked. I will definitely be back for my next vehicle purchase.

Jowens213

Jul 26, 2016

Our family continues to use Lou Fusz and David Verity. David was honest and up front with me while answering all my questions and explaining all my options to get me the best deal.

Sookie

Jul 26, 2016

I had looked at one other dealership for my first jeep. The guy there was very pushy and creepy. Then I came to Lou Fusz where I met Travis Langston who took the time to get me into the Jeep I wanted and explained how everything worked on the Jeep. He is very personable and a great guy to work with Thanks Travis for the friendly experience of leasing my first Jeep!

SCOT S

Jul 21, 2016

My wife and I had visited a couple other dealerships on Saturday 7/16, but found Travis Langston to be very knowledgeable and great to deal with. He helped us get into a very affordable new Ram--we love it! Thank you Travis.

cricket123

Jul 17, 2016

I visited the Lou Fusz dealership Saturday July 16, I was hoping to find a used truck with low miles and at a reasonable price, which I was successful. After I found the truck that I was hoping to find, I was introduced to David Verity who not only was able to get the deal that I was hoping for, he made the trading more pleasant than I have encountered in the past. He stayed past closing to help me transfer all of my belongs to the truck to answer any questions that i had. If you are looking to purchased a new or used vehicle, I would recommend that you give Lou Fusz a look. David Verity is a straightforward salesman who is honest.

Johnna S

Jul 16, 2016

The dealership has a huge selection of vehicles. They really want you to be happy with your purchase. Our salesman, David, stuck with us as we searched for the right vehicle for us. He was very knowledgeable about all the vehicles we were looking at. If he didn't know the answer to our question off of the top of his head, he quickly looked it up on his phone. After we purchased our vehicle, he thoroughly went over all the features of our new Jeep Grand Cherokee. We absolutely love it!

Changhan

Jul 13, 2016

The experience here was awesome. It has playground where I can accompany my kids together. I just got the good service from David Verity here. Thanks! Looking forward to having another business with you.

Lessonlearned11

Jul 11, 2016

June 2016. Applied for sales position and was hired. At least i thought so, until day 2 of "training" when I was told that I had to pay $200 for the "class" and then had to interview with the managers (never disclosed in initial interview that he was not directly related with Lou Fouz or a fee was expected) Interview with Justin Jones (pre-own sales manager) told him I didn't feel comfortable LYING to customers (like with my prior job) and he through up a red flag and stopped me in my tracks... And attempted to JUSTIFY LYING TO CUSTOMERS!!!Run FAST AND FAR!!!

Robert Brown

Jul 10, 2016

Using Consumer Reports, I knew exactly what I was looking for. When I saw that you had that car, I went to your dealership half expecting to have to put up with a pushy salesman trying to steer me to a more expensive car. But I was handed over to Donelle Canada, who although has only been doing this for four months, was very professional. He went along with my wishes and treated me as the same as if I had bought the most expensive car on the lot. Your finance manager was equally helpful and I am sorry I can't remember his name.

Hombre1

Jul 9, 2016

Allen Main was our salesman and we can't thank him enough, he went above and beyond to make sure our deal went smoothly. We ordered our vehicle and he kept us posted what stage it was in at the plant and when it arrived. On delivery he took the time to show us every option on the vehicle. The finance also went very easy, we were shown all the plans and picked one that worked best for us. Thanks againJ & N Wilkes

jill e

Jun 30, 2016

Very friendly, helpful staff. Service Advisor Greg Marquart even removed some spots from my vehicles' door. I have always found the entire dealership personnel to be most helpful and all with great attitudes, which is something hard to find.

Mjozipovic

Jun 30, 2016

Since we got to the dealership robin took care of us running around all throughout the day asking us if we needed anything, she was very sweet, kind, friendly, and all around amazing she helped our family out like no one did! Thank you for all the hard work and dedication, if anyone wants a great sales person ask for Robin

Racha Mekhail

Jun 30, 2016

When I visited Lou FUSZ the first time Travis and Brittney listened to me and to my needs. Brittney worked so hard to find the perfect match for me and my budget and didn't push options that I didn't want.

our3sons3

Jun 29, 2016

Always great customer service with a smile from upper mgt., down to the porters. Services and sales staff hands down THE BEST! Thank you Amy Wokovich for taking care of us during our recent scheduled service. You do a fantastic job!!

Tejinder

Jun 23, 2016

My father in law bought a dodge caravan from Lou fusz after getting a quote from truecar website. The dealership honored it and was very courteous. I dealt with Brittney Warner and she was a joy to work with.

CHRYSTAL L PHILBROOK

Jun 21, 2016

Darnell was truly a genuine person!I felt comfortable having him help me and my family choose the vehicle that we have been longing for. There were no high-pressure sales tactics we felt like we were able to Express to him what we were willing to spend and he was just a pure joy to work with. We will be referring friends and family to him for future purchases for sure.

Gerry Liebmann

Jun 19, 2016

Joe Liebmann was so helpful in our choice of a Jeep Patriot. His in-depth product knowledge, and his understanding of our concerns guided us in sorting through our options. His gracious, patient manner made the whole process easy. We will buy our next car from Joe!

Billy

Jun 18, 2016

I began my purchase with Nathan Long at Lou Fusz and he was very up front with every element of the process. I drove more than 200 miles one way because I was so impressed with my first impressions of Nathan. Once I arrived Lou Fusz understood the time I took to drive to STL and expedited every process from Finance, to evaluating my trade, and even detailing post purchase to get me back on the road home. Every promise was kept and the facility was very impressive. My only regret is I live too far away to take advantage of their service department.

Billy Goodin

Jun 18, 2016

I drove over 200 miles one way to do business with Nathan Long. He was up front and clearly listened to all of my concerns. He was in constant communication, but was at the same time patient with me. Nathan kept every promise he made, and helped me get back to KC quickly by working several steps of the process in parallel. It meant a lot to see such personal attention. My only regret is I live too far away to use the Lou Fusz service department, because if they are as good at Nathan - I am missing out. Nathan is top notch!

DennisStL

Jun 16, 2016

As usual, Service Advisor Ken Komorek was at his professional best, explaining in detail the work essential to keep my 2007 Grand Cherokee running efficiently.

Jennifer Rowland

Jun 16, 2016

Chris Henry and Evan Crader were helpful with the purchase of my new Jeep Renegade. The purchase process was smooth and painless. They were both knowledgeable about the features of the vehicle and I would recommend seeing them for a new vehicle.

ahulsey135

Jun 14, 2016

Nick Holtz was extremely accommodating and did everything he could to get us the best deal! I highly recommend seeing him for any future car purchases!

Bob Jones

Jun 12, 2016

This dealership is outstanding! Thanks to their Service Department, I promised they would be my CDJR dealership when I decided to purchase a new vehicle. I was not disappointed! My initial contact, Nathan Long, greeted my family, even though he was with another customer. Nathan set us up with Chris Henry who really knew his vehicles and asked the right questions to ensure we got the right Journey for us. Nathan made sure we were happy throughout our experience. Both Chris and Nathan made sure our experience was first class!

Craig & Sandy

Jun 12, 2016

My wife and I purchased a 2016 Jeep Cherokee Trailhawk and actually had a very good experience doing so. Mike Gerber was our salesman and made the purchasing process smooth and easy and he was also very informative and handled all of our needs

Rob

Jun 11, 2016

First car buying experience and it couldn't have went smoother. No pressure and all of the staff was friendly especially our salesman Mike Gerber. We will definitely be back for our next vehicle.

Kevin Mullins

Jun 8, 2016

I just bought a new Ram 1500 Big Horn Crew Cab. It was the easiest experience I've ever had buying a new vehicle. Robin and David took good care of me. No pressure, just asked what I was looking for and helped me find it. They did a great job!!

Seejoyare

Jun 8, 2016

I bought a certified preowned Mazda at Lou Fusz Chrysler. I love my new car and Brittney Warner was grey to work with. She really wanted to help me. She was pleasant, honest and knew what she was doing. The whole process was easy for me and so quick. The finance guy, Nathan, was great too. He is newer I think but he did a really good job and had me out of there quickly. Id definitely go back! Everyone was nice and Brittany was just the best. She's the only one I want to work with in the future.

bwk939

Jun 5, 2016

Nick Holz and Mike Gerber were great. We came all the way from Columbia to purchase and would do so again. I loved that so many sales staff came out and shook our hand after our purchase. They made it a quick and easy process. Would definitely return again for our next purchase!

dudley03

Jun 4, 2016

Buying a car can be a nerve-racking experience, but I was treated with promptness, assurance, and respect through the whole process. I would recommend this particular dealership for your buying and financing a new or used car. My salesman, Joe Liebmann, is not just a salesman, he is also a trained expert vehicle expert. Everyone was exceptionally friendly, from the minute I walked in, picked out my car, and worked with John in the finance department.

Taylor J

Jun 3, 2016

I went in for an oil change I needed last minute before a long road trip. Greg in the service department did a great job. I was in and out in an hour without an appointment. Will definitely use their services again!

julie23

May 30, 2016

We were given excellent and friendly service and Greg went above and beyond to get our vehicle in and out for an oil change in 45 minutes.

oliviaf

May 23, 2016

I just bought a new car from them and the whole experience went very smoothly. Travis Langston was my car dealer and he was amazing! He took so much time out of his day to help me through the process and made sure I knew all the ins and outs of my car before leaving. I would highly recommend them!

Ginny Golfer

May 22, 2016

I had a very positive service experience. Greg was the service person I dealt with and he explained everything in detail and was very courteous and helpful . I will be back at Lou Fusz for future service on my Van Virginia Ouska

CHARLES E BRIGHTWELL III

May 20, 2016

We were impressed with the friendly and helpful manor of your sales personnel. Your team worked hard with us because of the special loan needs.

Double Lucky

May 19, 2016

Very pleasant experience very helpful very informed and Darnell even helped me in the rain I'm very happy this is a top shelf dealership

smetanatom

May 18, 2016

Had a great new vehicle shopping experience at Lou Fusz Chrysler Dodge Jeep Ram. I arrived on site with a good idea of what I was looking for in mind, as my wife and I had visited the dealership the day prior, outside of business hours. I was greeted by Robin, who promptly assisted me with gathering the specifics of the new Grand Caravan I was interested in, and putting together the information to take to the finance team. If you're in the market for a new vehicle, I recommend visiting the dealership and asking for Robin. In addition, I want to commend Grant with the finance team as well.

cmatre

May 11, 2016

The service department servicemen at Lou Fusz always so nice and helpful. I would not go to any other place. Also the girl at the check out was very sweet and helpful. Thank you for having such great employees.

Sharon

May 8, 2016

My daughter and I were car shopping for her. Dave Verity was VERY helpful in our decision. He responded very quickly to our on line request and we set up an appointment to drive a Kia Soul and drove it home that day. We were very happy with our experience and helpfulness. Would recommend this dealership to our others.

Jrdnlauer

May 7, 2016

I bought a Dodge Ram from this dealership and couldn't be happier. My salesman John Eads was professional and easy to work with, and helped make everything go smooth. Prices were fair and I would recommend people buy from this dealership.

Happy jeep guy1

May 4, 2016

I have been looking for a while for used jeep. They had one now I have one . By far the nicest used Jeep I looked at. Chris Henry the sales person made it happen couldn't be happier.

Shanwi84

May 4, 2016

I had a great experience with Lou Diaz Chrysler , dodge and ram. Our sales rep Joseph Liebmann was great ! He was very helpful in us making our decision on our new vehicle . I highly recommend this sales team to anyone who is on the lookout for a new addition to the family .

atouchette

May 3, 2016

Bought a new Jeep Grand Cherokee through Joe Liebmann. Great experience with Joe and the whole Dealership. Would highly recommend. Financing was easy as well.

bloo2121

May 3, 2016

The sales team and finance manager were awesome they helped me review options and let me drive about 10 cars before I made a choice. Great team. Will buy another car from them.

Happy Customer

May 1, 2016

From Meeting Evan Crader to working with the the Finance Person the process went smooth. Evan tried to find us discounts and he was pleasant to work with. Evan took us through each step and once the purchase was complete he did a thorough job at explaining the features of the Jeep Wrangler.I would recommend your dealership and Evan as the salesperson.John and Renee Sydow

Yandong Zhang

May 1, 2016

We had a great experience with purchasing a new 2016 Cherokee here. We live far from hear and have been to other places looking for a good choice. Only here that has enough options for me to choose and they do have many models in different colors or specs in stock. This is the greatest Jeep dealership I ever met. Thanks Evan for helping us find the right vehicle for us and the financing manager who help us with financing part . All the process were done by them fluently with no errors.

Robert Davenport

Apr 30, 2016

We had a great experience with trading in our 2013 Town & Country for a 2016 Town & Country. Thank you Brittney for contacting us about this opportunity. Thank you Mike for helping us identify the right model for us. Thank you Brett for helping us with the financing part. This was our 2nd vehicle we have purchased from Lou Fusz Chrysler Jeep Dodge. I believe we'll be customers for life!

FMahon

Apr 29, 2016

Travis, Chris and the rest of the team were great to work with. We knew what we wanted and they delivered it quickly and hassle free.

rpheasant

Apr 29, 2016

My service advisor Ken Komorek is great to work with... I have been servicing my Ram trucks for years at Lou Fusz and have had nothing but top notch Service. Rob Pheasant

Amy Miller

Apr 28, 2016

I bought my Jeep from you and have always had a great experience! Thanks, I really appreciate it. It's nice to know my vehicle is in good hands.

bromo

Apr 28, 2016

The car buying experience was non-stressful and professional. Joe Liebmann handled us with care and consideration. This was our tenth Chrysler, but our first from Lou Fusz and we couldn't have been handled better. Thanks ALL.

PAULETTE

Apr 27, 2016

I asked for the Jeep 4x4 I wanted at a great price and Robin Hendrix made it happen. She is my recommended sales person at Lou Fusz in O'Fallon.

Cindy & Tim Albertson

Apr 25, 2016

We recently purchased a 2016 Chrysler Town & Country from Allan Main at Lou Fusz Chrylsler in O'Fallon. It was a great experience we had because of Allan Main, our saleman. He was very knowledgeable and experienced and made our purchase a very good one. Next time I purchase a vehicle I would definitely want him.

Haines36

Apr 24, 2016

I just purchased a new car on Saturday with Joe Liebmann and let me tell you he is an AWESOME guy......very professional. I bet he is great to work with. Brett in finance made me feel like i was an old friend...really nice guy too...and Amy, Craig and Chris in your service department go above and beyond they are truly the backbone of your return business, like myself. All the people that I spoke of are truly an asset to your company.Your loyal client,Michael Mullane

Jack Luebbert

Apr 23, 2016

I recently purchased a 2016 Town & Country from Lou Fusz in OFallon. Chris Zulauf spent a lot time with me on the telephone while I was in Florida and at the dealership going through all the various situations to obtain the best deal for me. Chris was very helpful in getting me a good trade in value for my 2011 Town & Country, which I also had purchased new from Lou Fusz. My overall experience with Chris and the Lou Fusz dealership exceeded my car buying expectations.

Medicgirl911

Apr 21, 2016

Basically, went in to test drive a car that I had looked at the day before. The day before I had a guy named Todd helping me. He was super nice, he was very informative. Well the next day when I went to drive the car, Todd was off. I was given to a guy named Dave. I kid you not, he was trying to get me to buy other cars instead. There were also discounts including Veterans he kept saying "I don't know if you get those", he was not helpful. Sooooo we are sitting there and I'm getting ready to leave he said he'd go get pricing from his boss.....I WANTED A DODGE CHARGER THATS ALL I TALKED ABOUT. AND THEN BOOM!!! We sat down and he pushes to me a pricing work up on a CHRYSLER 300s!!!!!! He said his boss thought I'd like it better. Anyway we went back to Bareth dealership in Washington, mo that's where we got our jeep last year. They give the lowest prices!!!!!

Muniba kapic 314

Apr 20, 2016

Friendly welcomes you with a smile supportive I just love this dealer and I would recommend to anybody friends family co workers good job guys keep up the good work

Mark H

Apr 17, 2016

Had a great experience with the sales process. It went rather quickly and we were very impressed with the service provided. We would highly recommend them.

Mark.N

Apr 15, 2016

This was the best car buying experience of my life. I have purchased multiple new and used vehicles from multiple dealerships in my life and this was by far the best experience. Brittney Warner was knowledgeable, honest, friendly and prompt with her responses. The Jeep was delivered as promised and at the agreed upon price without any attempt to upsell. I searched far and wide to find the best price on my new Jeep and I found it at Lou Fusz. What I didn't expect to find was the exceptional customer service I found at Lou Fusz. Brittney deserves 10 gold stars for the level of service that she provided. I spent four hours on the road to pickup my new Jeep and it was worth every minute.

TUCHA

Apr 13, 2016

My new 2016 Town and Country van, is my third purchase for Lou Fusz. Each time I have dealt with this dealership, I have been treated well. The service of the salesman I worked with was beyond pleasant and helpful, he did all he could and then some to help me get the exact vehicle and deal I was looking for. The final paper work was handled easily with all my questions answered without hesitation, again a pleasant experience. If I ever decide to let go of my Beautiful new van, I will have no problem finding the right dealer, it will be Lou Fusz. Thanks

dcperry

Apr 11, 2016

This is the second vehicle my wife and I have purchased at Lou Fusz CJDR. Our sales rep with both purchases was Travis Langston. With both vehicles Travis and the dealership went above and beyond our expectations. In addition we have been using their service department for several years and have been very satisfied with their quality of work..

jervin

Apr 10, 2016

Recently I bought a 2013 Chrysler Town N Country here and couldn't be more pleased with all aspects of the experience! Nick Holtz helped me find the perfect car from my family and went out of his way to make sure we got the perfect deal for us. Mike made sure to secure us financing that fit my budget and Nick even changed his schedule around to come in early to make sure I was able to take home my car around my schedule. I have already recommended this dealership and salesman to several people and will continue to tell everyone I know to go see Nick at Lou Fusz O'Fallon!

Billyou812

Apr 7, 2016

I've purchased 7 new vehicles in my lifetime and this was the easiest process I've ever gone through. Rick Goldschmidt was a great person to work with. Everyone I encountered at the dealership was helpful and informative!

Lsrisenh

Apr 7, 2016

Thanks to Nathan Long who got me into my dream car. Great experience and customer service!! Love it!Could not have been any easier or better.

Edward Goldschmidt

Apr 6, 2016

Great service, especially Rick Goldschmidt! Quick and easy! Very knowledgeable staff. I would recommend this dealership and this particular salesman to anyone looking for a new or pre-owned vehicle.

Mamscates

Apr 6, 2016

We recently bought a pre owned Chrysler Aspen, the courteous helpful staff at Lou Fousz was fantastic!!!! We were almost 4hours away and we are so happy we found what we were looking for there.

Anissa W

Apr 3, 2016

Fantastic experience with Chris Zulauf, sales manager, at Lou Fusz. Helpful, considerate, willing to work with me on a trade-in and overall great deal on a new car! Thank you Chris!

DW-STL

Apr 3, 2016

Had a great experience with Chris Zulauf as our Sales Manager. Very friendly, knowledgeable and considerate of my time. We ended up buying two Jeeps, one for my wife and one for my daughter. Highly recommended.

nelliemo09

Mar 30, 2016

AWESOME CUSTOMER AND CAR CARE OFFERED AT SPRING CLINIC. FOUND OUT WHAT WAS NEEDED TO FIX MY CAR AND KEEP IT IN TIP TOP SHAPE.

jld0408

Mar 24, 2016

This is the second car I've bought and both times were terrific. Shoutout to Brittney Warren for being fantastic and great at her job

Journey

Mar 23, 2016

This was by far the most pleasant experience we have ever had in purchasing a new vehicle. The salesman worked with us and we received the best possible deal!!

Bmwtech0213

Mar 20, 2016

Lou fusz has got customer service figured out. I went to this dealer looking for one specific vehicle I found online. Joe Liebmann, was amazing he was not pushy and only showed me what I was interested in. He was nothing but honest, if there were more car salesmen like Joe the stigma and the entire industry, whether sales or service would be entirely different. Joe made us life time Fusz customers. Oh and I work for Plaza motors in Creve Coeur.Thanks again Joe Liebmann

dsetch

Mar 18, 2016

I went in for diagnosis on engine light issue. Basically I paid $200 to tell them that I thought it was a camshaft issue and they verified it after spending a whole day not figuring out what the problem was. Then quoted $3500 to replace it. What a joke. Not to mention I've purchased this truck 4 months ago from your dealership. Avoid Lou Fusz Chrysler Dodge Jeep Ram in Ofallon at all costs for service and repair.

quicksmart

Mar 17, 2016

I special ordered my 2016 Wrangler Sport from Lou Fusz in O'Fallon, MO back in February. My salesman, Todd Hale, was exemplary in giving me regular status updates how my order was progressing. I love his enthusiasm and product knowledge. If you live in the Saint Louis region, I highly recommend going out of your way to buy from Lou Fusz and especially from Todd. I will be doing all my service with them in the future.

ccalvert12

Mar 16, 2016

I came in looking for a specific Jeep Renegade, and Evan Crader not only found me exactly what I was looking for, but blew me away with his knowledge about the Jeep brand! The whole process was very easy, and Evan did a perfect job explaining everything to me. He even helped get my bluetooth setup and showed me some of the cool features of the car!

Donna

Mar 14, 2016

Amy was outstanding! Amy was knowledgeable, thorough, and friendly. She saved my son money on his alignment. I have always been pleased with this dealership.

JeepThing

Mar 13, 2016

Joe Liebmann did an excellent job working with me to get me behind the wheel of my dream car-a Jeep Wrangler! I would recommend him and the Lou Fusz every time!

David Graves

Mar 11, 2016

David was very helpful and I will be doing business with him and the dealership again. Got a Great Deal On my new Dodge RAM 1500

Rick

Mar 11, 2016

The best experience I have ever had Chris and John were so pleasant and easy to work with.They made the a task I dislike easy and painless.

Tony

Mar 11, 2016

This was my very first experience buying a new car. Chris Henry was very helpful searching for exactly what I wanted (and I was being very picky). Chris' knowledge in what I was looking for really made this experience easy. At no time did I feel pressured into looking at anything that wasn't exactly what I was looking for. The rest of the staff was friendly and personable as well and my experience overall was very satisfying. I highly recommend Lou Fusz.

Scotfenton21

Mar 8, 2016

Very friendly staff and a huge selection of vehicles for almost every budget. I would recommend visiting and let them do the rest. They are very knowledgeable on rebates and incentives. They went out of their way to get me the best deal

Smilx314

Mar 5, 2016

Nathan long with a perfect salesman really took his time helping me get the best dear for myself and also make sure I got an excellent amount on my trade in his patients what's awesome and he was very professional and didn't mind taking time and showing me all the information I needed to know about my new vehicle was a very memorable experience I have ever had with a dealership before and would totally recommend the dealership as well as Nathan for a reference

ryanbishop51

Mar 3, 2016

This is the second truck I have bought here in the last 6 months and the fourth vehicle that I have had and hand in, in that same time frame. All four of the purchases we used the same sales representative. Robyn Hendrix is my go to person. She is kind and very professional. She makes you feel that she is out to get you the best deal and does a tremendous job and making you feel important. She is the sole reason that I have continued to do business with Lou Fusz. I have also dealt with Montez on two of my deals and while we may not always agree on things we have a give and take relationship that has allowed us to get a deal completed. My criticism of Lou Fusz is the Sales Managers. Everyone I have dealt with has taken and extremely long time to respond to deals, which is clearly a sales tactic. On my most recent purchase I was told that we were only ten dollars apart on the monthly payment and that Lou Fusz would make this deal happen, so come on in. Three hours later the same sales manager that said we would make it happen gave me an insulting offer that was over 28 dollars from the monthly payment and his "final offer" was the same offer that brought me into the door. It was a wasted three hours. I came back again, because Robyn felt that she could get the deal done and did eventually, but only after getting a different Sales Manager involved. I will never do business with George again. He is arrogant and not customer centered at all. The man was standing ten feet from me and didn't even bother to shake my hand or introduce himself even though I was trying to purchase a 50,000 dollar truck from him, however he could hug and shake hands with other customers. I watched him make deals for others while I sat there for a total of 6 hours and yet Robyn nor Montez could figure out why the deal that was being offered was not being accepted. If he has a problem with another employee that should not come out on the customer and it did. Thank goodness I was able to speak with the GM Mark who took the time to hear my story and ensure that I was able to get a deal done.

MissouriJames

Feb 28, 2016

Lou Fusz Chrysler Dodge and Jeep is a fantastic place to buy a new or used vehicle. Everyone that helped me through the process was courteous, friendly, professional, and very knowledgable. I am extremely satisfied with the quality and caliber of service provided and could not be happier with my new Grand Caravan.

Oldguy

Feb 25, 2016

Bought a Allstate extended warranty a little over a year ago now after 3 days and over 10 phone calls no one will talk to me about refund. Allstate said to call dealership and talk to finance person, they will not take or return calls. They're very insistent to sell but not helpful afterwards!

Frank42

Feb 21, 2016

Our salesman Mike Gerber was very helpful and courteous with his professional knowledge of the product. Lou Fusz Dodge-Jeep is a great place to buy a new car. Greg Marquart in the service dept. is one of the best around.

BethP

Feb 20, 2016

This was the most pleasant car buying experience I have ever had! My daughter and I purchased a Nissan Sentra yesterday. Nathan Long was an excellent sales person! We told him up front what type of car we were looking for and the price range we could afford. He went out of his way to do the research and find the perfect car for us! He was super friendly and very knowledgeable about the features. When the deal was done he took extra time making sure my daughter understood how everything worked. Grant in finance was also terrific and led us through the process seamlessly. Overall this was a wonderful experience and I won't hesitate to recommend the dealership and especially Nathan Long to everyone we know. THANK YOU Nathan for everything!! We love the car!

Gill Family

Feb 14, 2016

Joe Was a great Salesman!!!! He was very knowledgeable about what cars he had on lot to fit would it our budget. He found a car my daughter loved!!!! He was also not a pushy salesman and that is what I always liked in a salesman!!! He answered all our questions and explained the car very well before we left the lot...Bret was also great in finding a payment and interest rate we could afford!!!Thank you very much!! Would recommend both of these guy to anyone!!!!

Dwoelfel

Feb 11, 2016

Nathan long was my dealer and he did everything possible to get me the car I wanted at a price that was comfortable for me. Would definitely suggest anyone looking for a new car to go see Nathan and their whole team. Will definitely be back in the future.

Frosty

Feb 11, 2016

Lou Fusz of O'Fallon Missouri is my dealer of choice based upon great service and professionalism. Bought last car from another dealer and tried their service but came away unhappy and frankly felt dirty from the experience. Wouldn't want to mention names but rhymes with Maple---

buckfan0

Feb 3, 2016

Had my oil changed today and it was a great experience. A little bit of a back up, but great work. As they say, a busy restaurant is a great one, an empty one is not worth visiting.

Dave R

Feb 1, 2016

I purchased my new 2016 Jeep Cherokee this weekend and so far have been very pleased with the purchase. Overall my impressions of the dealership were positive. I started the process on Thursday afternoon working with Robin and when I narrowed down what car model I wanted came back in on Friday. Nathan ended up helping me with the buying process and was very patient and helpful with trying to narrow my vehicles down to 2 and then 1. The whole process was pretty seamless and I was very happy with purchasing my vehicle at Lou Fusz. Nathan did a great job of managing the sales process.The only drawbacks in my mind were the final pricing and the need for accepting the "pin-striping and interior/exterior clear coating" added to the price of the vehicle. These are NOT required and only add to distrust...This has been an age old car sales tactic to get more money and should not be a part of the sales process...I also realize that the extended warranty is a part of the sales process and was somewhat surprised when my finance options did not list the stripped down version without the extended warranty. I had to ask for that option.I am familiar with sales processes and accept that dealers are a business and businesses need to make money, but I believe that even more sales would be gained with less "tactics".

emuscle

Jan 29, 2016

My experience with this dealer was amazing. They were very low pressure, and my salesman, Nathan Long was patient, professional, and very friendly. He was efficient in every way, and answered all of my questions quickly. I actually went to this dealership, to replace a fog light on my Ford Mustang. While I was waiting, I went into the showroom, and found my new car ! They gave me a great trade-in amount, plus a rebate. I could not pass up what they were offering. After all of the paperwork was done, Nathan helped me with everything. He helped me clean out my old car, and fixed the plates on the old car. Then, he explained every part of the car to me, with extreme patience. The entire team at this dealership was very impressive. I would like to thank Nathan and Grant for everything they helped me with. I LOVE the Challenger !

webgirl123

Jan 27, 2016

Richard Goldschmidt did a great job when we bought our new 2016 Dodge Grand Caravan He was helpful and knowledgable about the van. I never felt pressured and the staff was both pleasant and professional. I highly recommend Mr. Goldschmidt when purchasing a car from this dealership.

kreece1125

Jan 23, 2016

I purchased my new 2016 Jeep Cherokee this week and kiddos and I are in LOVE! There was not one point in the car purchase that I felt pressured or rushed. Brittney Warner and David V were amazing!!! This is the first time that I have ever left a car dealership when purchasing a new car feeling calm and excited. The staff was very professional and down to earth. Everyone in the building shook my hand in congratulations as I was leaving in my new Jeep. Excellent experience and we highly recommend Brittney when purchasing your new Jeep!!!!!

ragmtg

Jan 21, 2016

We would like to say that from the moment we stepped into your show room we couldn't have ask for a more professional sales person, than MR Joe Liebmann. He was very knowledgeable about your product. If Joe had not been our sales person we probably would not have purchased a new car at this time. We have never had a sales person do all the extras After the sale was completed, up to the time we drove off the lot. I can not say enough about the rest of your staff that we had to interact with to complete our purchase. MR Montez the sales manager was also instrumental in getting the sale completed and finally Danielle your loan officer was very professional and helpful in securing our financing, I also would to give a shout out to Brian Binz, your Allstate Rep also very professional. Finally shopping for a new car is normally not a very pleasant thing for my Wife and I , but we do feel like we were treaded with utmost respect. In closing we will recommend your Dealership.

julie23

Jan 11, 2016

I was very impressed by the service I received at my recent oil change. The estimated turnaround time I was given was right on, and the waiting area was very clean and comfortable. The service advisor even pulled my car back into the drive-through and helped me back to my vehicle so that I didn't have to carry my baby out into the cold. Thank you for great service!

Jspears

Dec 24, 2015

I was advised that my fast service oil change would take 1 1\2 - 2 hours. I was pleasantly surprised when the we're done in an hour.

chris1234

Dec 21, 2015

Contacted Nathan Long he gave me great information and based on this I arranged to visit the following day. Was met by Travis who showed us many vehicles, we finally agreed on a green Jeep Wrangler Unlimited for my sons first car. After some discussions and some great help the deal was done. Very smooth process, very helpful and came away with the car we wanted for the price we wanted to pay, cant do better than that. Many thanks to all involved.

Satisfied Shopper

Dec 21, 2015

Fast and friendly. Highly responsive. No pressure. These are the simple ingredients to a winning recipe for a successful sale and customer service which Chris Henry, Robin Hendrix and Danielle Thurston epitomized. Add to that the quality product offered in the 2016 Town & Country Limited and this was a grand slam. I began my new vehicle shopping experience about a month ago by visiting Lou Fusz in O'Fallon and after visiting several other dealerships/ manufacturers it became clear that Chris, Robin, Danielle and the Lou Fusz team are operating on a level above the competition. When it was time to seal the deal, there was no doubt where to turn...right back where it all began.My family of 7 were quick to pile in (comfortably!) and enjoy the new ride with all the bells and whistles that came with it.

bobk

Dec 20, 2015

Traded my 2013 Grand Cherokee for 2015 Grand Cherokee. i was at the dealer for an oil change and met Rudy who was my salesman. He was very professional and worked hard to make the deal happen for me. He followed through without being pushy like many other auto sales reps. Give him a try if you go to this dealership.

Edge1

Dec 19, 2015

I've bought cars, trucks, and jeeps for thirty years, and I've never had a better experience than at LF. My sales rep Brittney was a joy to work with. She was extremely patient with me, and I'm sure at times that was a challenge!! Brittney should be commended on her hard work and ability to understand the needs of those of us that drive a hard bargain and want the most for our money.

dpemberton22

Dec 17, 2015

David Verity - Couldn't be happier with the decision to purchase my new 2015 Durango. You made this easy and painless. My purchase really all came down to dealing with you as a professional and the level of product knowledge and comparison to other brands. I thank you, and the entire team.

Batchman

Dec 10, 2015

Chris Henry was very responsive and worked with me over email to help expedite the process. Overall the deal went quickly and smoothly. Thanks Chris!

mholter

Dec 2, 2015

Robin Hendrix and Chris Zulauf helped make my second car buying experience quick and painless, and most importantly provided a great deal on the exact car that I wanted. Maybe it was timing or maybe they are just that good! Find out for yourselves!

Happiestlisa4321

Dec 1, 2015

Brittney Warner made the experience of first time buyer a breeze ... Very knowledgeable in her job ... I love the the no surprise effect ... I will recommend Brittney Warner at Lou fuze to all my coworkers and friends .. The easiest experience . .. I want to thank the whole staff .. I love my jeep ... Happy in st. Peters Lisa aikens

caralynporter

Nov 29, 2015

We got an excellent deal on our new jeep patirot! We love the vehicle! We appreciate all that Chris Henry did (our salesman) to make this deal happen.

Jeremy J

Nov 29, 2015

Worked with Joe and Darnell. Both were excellent!! I received an excellent deal. They helped me get the deal I needed to make it work and didn't stop until they made it happen. Thanks again Lou Fusz

bode.adam

Nov 24, 2015

I would like to thank Evan Crader for a great experience in purchasing my Charger. Evan was very knowledgeable and worked hard to get me the best deal possible!

happy people 100%

Nov 24, 2015

WE WENT IN FOR AN OIL CHANGE AND CAME OUT WITH TWO NEW VEHICLES.. THANKS TO THE HARD WORK AND SERVICE FROM OUR SALES GUY CHRIS HEGNEY.. AND MANAGERS... STEVE KABAZ MONTEZ, BRETT VAUGHN, GEORGE RUSHITAJ, AND STORE MANAGER MARK MERCER.. IT WAS A VERY SMOOTH PROCESS BECAUSE THEY ALL WORK TOGETHER AS A TEAM. WE GOT TO MEET ALL THESE GUYS AND THEY ACTUALLY TOOK THE TIME OUT INDIVIDUALLY TO MAKE CONTACT WITH US AND GREET US.. MAKING SURE WE WERE HAPPY WITH OUR PURCHASE AND QUALITY OF SERVICE. THIS REVIEW IS AN UNDERSTATEMENT, OF THE LOVE THEY SHOWED US AT THE DEALERSHIP. THEY GAVE US TOP DOLLAR FOR OUR TRADES AND EXPLAINED EVERYTHING TO WHERE THEY MADE SURE WE KNEW WHAT WAS GOING ON AT ALL TIMES.. AND ITS HAS BEEN THAT WAY FOR YEARS. THATS WHAT WE LOVE ABOUT LOU FUSZ CHRYSLER JEEP RAM. AND IS JUST ONE OF THE REASON WE KEEP COMING BACK. I ENCOURAGE YOU TO STOP IN AND JUST SEE FOR YOUR SELF. GREAT JOB LOU FUSZ TEAM..

mohousehunter

Nov 18, 2015

We originally were interested in trading my husband's 3500 Dodge Ram after getting an email that Lou Fusz 'really wanted' that model/make...Richard Goldschmidt showed us a new eco-diesel, which my husband was interested in due to better mileage & good reviews...Rick took the time to go over all the features, but when I spotted a slightly used 2015 1500 Ram which was top-of-the-line, Richard was patient, allowed me to test drive & after showing us the 'numbers', presented a great deal...that was on Saturday, and while my husband needed time to think about it since he had his heart set on an eco-diesel, Richard took the time to locate one comparable to what we'd had...on Monday, we came in prepared to trade not one but THREE vehicles and for not ONE but TWO cars...my husband ended up with the 2015 1500 that only had 9100 miles on it & I drove away with a great deal on a 2015 Maxima...the service department, finance crew & manager were all very polite & respectful throughout the entire process & we couldn't be happier...thanks to Rick, and the Lou Fusz team, we'll be referring friends & family your way!

Mr.VANtastic

Nov 17, 2015

My wife and I stopped in over the weekend to look at a van with my parents, just to look. We were met by Rudy Marshall who was really nice and showed us some cool features of the van. My wife and I thought it over and ran the numbers - if we could get to a certain price we'd buy one.I had emailed the dealer with some questions and wound up connecting with Brittney Warner. She helped me narrow down my options and paired us with a van they had in stock that had more features than we expected, for exactly our price, in the color I really wanted. So we bought it!I've bought a lot of cars and can honestly say I've never had this much fun buying a new car. Brittney, Rudy, and Grant Reed (the finance wizard) were all amazing to work with and we couldn't have asked for a better experience. You will not be disappointed shopping here!

Mopar45

Nov 16, 2015

I would like to thank Joe Liebmann and the staff at Lou Fuze ( MoPar Division ) on Hwy K. Their professionalism and attention to detail were second to none and go out of their way to ensure that the entire purchasing experience is top notch.

Erin

Nov 13, 2015

Tim was extremely helpful finding what I wanted in my price range. No pressure to buy and easy to talk to. Very happy with the service and car I got at Lou Fusz.

Courtney

Nov 8, 2015

Evan Crader made buying my first new car easy. He was very knowledgeable about all of the vehicles and helped me find the jeep that had all the features I wanted while still in my price range! There was no pressure to buy and all of the sales team members were very helpful.

paperguy

Oct 26, 2015

absolutely no pressure from salesperson (Allan Main) 10 on my scale.same goes for Bret Vaughn. Both very friendly no pressure guys.Thank you very much

Jodecur

Oct 24, 2015

The best thing about the visit was that Dave Verity stayed with me throughout the entire process. Everyone at Lou Fusz is great. So that's all I have to say except why does it have to be 25 words?????

dlm9802

Oct 20, 2015

I bring my 2007 Charger to Lou Fusz for maintenance. I am always treated very kindly and with the utmost professionalism and courtesy. In particular, Amy in the Service Department is always kind and ready to assist me with maintenance needs. I have recommended Lou Fusz to all of my friends! -D. Murray

believer

Oct 18, 2015

I have purchased several new vehicles in my life, my best experience has been at Lou Fusz by a LONG WAY! Our salesman was David Verity. He knew the vehicle like the back of his hand, pointing us to the vehicle we were interested in, no pressure what so ever! Really Great Experience!! I recommend David and the dealership to everyone!! Thanks Dave!

c wheelan

Oct 15, 2015

I was very happy and surprised how pleasant the buying experience was. I've had bad experiences at other dealerships and dreaded the car buying process but my salesman Mike Gerber made it easy. There was no high pressure sales, he was honest and efficient and things went smoothly. I would recommend Lou Fusz Dodge and Mike Gerber and Danielle Thurston ( Business Manager ) if you want a easy car buying experience.Craig Wheelan

JP314

Oct 13, 2015

They all made buying my first new car very painless and unintmidating. I would easily reccommend my friends to them. Great crew. They all work together to get me what I was looking in my budget.

rgraver

Oct 13, 2015

Chris Hegney was our salesman when we bought our Jeep Grand Cherokee Limited, He knew a lot about the jeep we bought, He went out of his way to find the Cherokee that my wife wantedwith every option. I never felt Chris was pressuring us . He was the best salesman I have ever worked with ,Salesman like Chris are hard to find. He spent a lot of time after the sale showing us all the options and how to use our jeeps systems. Great guy!

DMcL

Oct 11, 2015

David Verity was awesome and provided the best service during our buying experience by finding exactly the right car to fit our needs and wants while working within the budget we outlined. He will have a lifetime of business from our family. I will recommend him to anyone looking to buy a car.

MOPARgirl

Oct 11, 2015

Great buying experience. Lots of inventory to choose from, nice showroom and waiting area. Great staff that helped out, from the manager to the finance department. Overall good a experience. Thanks Nathan, I love my new Durango!

sfcdpg

Oct 5, 2015

The service department was great. Nice, clean, and got the card back when they said it would be done.I would recommend this service to everyone.

tko9999

Oct 1, 2015

I just bought my second vehicle from Lou Fusz in just over a year, a new Jeep Grand Cherokee, that fits all my needs, and it was a nice experience and pleased how Chris Zulauf and Dave Verity worked with me throughout the process to find the one I wanted and at a reasonable price, including trade in. They both were diligent about educating me on the features of the vehicle and making sure it was a partnership versus a one-time sell. For my next vehicle for the family, Lou Fusz will definitely get the first shot.

diamondgirl211

Sep 30, 2015

I purchased a pre-owned 2012 Jeep Compass fromy Lou Fusz Jeep on July 3. My salesman, Nathan, was very nice and not pushy at all. The finance guy I worked with, Brett, found me financing for much less interest than I was paying on my trade-in.

AmyA0907

Aug 5, 2015

If i could give negative stars i would. WORST and i mean WORST car buying experience ever. And best of all, after the sale no one will return your phone calls if you are in need of something !! They ran my credit thru 6 different banks, so thanks to all the inquiries i have on my credit report now. Salesperson was very rude, did not care about satisfying his customer at all. Finance guy was rude as well when i didnt want to sign up for any additional extended warranties. DO NOT BUY FROM HERE !!!

bubba3388

Jul 19, 2015

I brought my truck by there for check engine light on. I waited a little while to be acknowledged, which is nothing new there. The guy I talked to turned out to be the oil change rep. He obviously didn't know much. I explained I wanted the code read and cleared. He finally read the code and told me what they were,I asked him to clear them and he said he couldn't and it would be a week before he could get it in. I said to clear a code it takes one minute. He said again it would take a week. He had told another customer he will change his oil but won't be able to get to the check engine light. This guys advice was to drive it for a week and maybe it will clear it's self. When the check engine light is on the remote start will not work. I'm going to call Chrysler and ask them if that is what they recommend.I disconnected the battery and the code stayed off for a day. Century dodge in Wentzville cleared the code in 2 min no appointment, just called and drove up there. The guys name is Dave and he wants your business unlike lou fuze.He ran the code and cleared it. We agreed if it came on again to call and set up a appointment. Light came back on, I called he verified he had the part and we set a appointment. I would of waisted 2 weeks at fuze. They have also worked on my Durango 3 times. I take it in at 7:30 for simple repairs and it sits there over half the day and they can't get it done by 4:00. That's everytime with them and once they were supposed to fix the air and told me it was good to go. I started it up and air still wasn't working. They did nothing to it ,then I had to wait on them while they pulled it back in to actually work on it. Lou fuze Chevy was good for me ,but not dodge.

MaresFamily

Jul 9, 2015

I went to Lou Fusz to look at a used car, and thanks to salesman Mike Gerber I left with a 2015 that was within my budget! This is my 3rd experience at a car dealer and by far the best. Not only did they have the best prices in the area, but their warrantees and membership perks blew the other dealers out of the water! Going forward, I will ONLY buy my cars at Lou Fusz. I am more than pleased with the service they provided and will recommend them to everyone I know!

car shopper

Apr 14, 2015

They'll beat around the bush and completely waste your time if you're not willing to give them sticker price. Unless you want to buy exactly at their sticker price dont bother. Was also already warned of this by someone else who dealt with them.

Vaj322

Jan 24, 2015

Thanks to Chris Henry for helping us find the most awesome jeep! Very kind and attentive to detail! Great personality!! Will definitely refer him and the dealership and will look here first for our next vehicle!

jp

Dec 21, 2014

I bought a used vehicle from 'Lou Fusz Chrysler Dodge Jeep', a Ford Focus. It was silly of me to buy from a non-Ford dealer, however when the vehicle turned out to have mechanical issues, the team at Lou Fusz took great care of me. They helped me trade into a brand new 2015 Chrysler 200 S at a fair and fantastic Christmas price. Thank you so much for turning a difficult situation into a great buying experience!Special thanks to Mike Gerber, Montez Boyle, and Justin Jones for making it happen! If you go here, be sure to ask for them.Happy Holidays!

Plowery

Oct 13, 2014

Worst experience ever at a dealer! Was offered 19k for a 2013 Traverse with 16k miles on it. They didn't want to come off their price of a 2012 Town and Country Van priced at 20k! Are you KIDDING ME!!! Terrible dealership!!! Will never go here again and will tell everyone I know not to go there!

e1ande2

Jul 9, 2014

Have purchased from Fusz before and have dealt with Sales Team Leader Montez Boyle at another dealership and now the two are together, which makes a great experience for the customer. Montez handles everything in a professional manner but also has a good sense of humor and a good rapport with his team. Apologized profusely when they could not give us numbers from the bank because it was a bank holiday, but had everything read to go the next morning when we got there. They still owe us a minor repair but the part is on order and is expected tomorrow. Love working with Fusz.

Rev.Lendell Moore

Mar 18, 2014

communication was not pressured and respectful of my time and sensitive to my deliberation.

Dwrm1972

Feb 19, 2014

Best new car buying experience ever. Jimmy Bullock is a star!!! He was always accessible and never pushy through the process. A+ customer service. Thank again Jimmy and the Lou Fusz crew. David R-M

cyberdog

May 27, 2013

I live in Kansas City, MO and was looking to purchase a specific car Lou Fusz had. I have purchased 10 cars in my lifetime and this was the best experience of all of them. I e-mailed the sales department Thursday evening. I received an e-mail soon after from Evan Crader that he got my message but was at home and would call me in the morning, I received a call from Evan on Friday morning and was given a great deal on the car I wanted. I put $500 down and immediately drove to Lou Fusz from KC. The dealership was extremely fun and friendly. They made the whole process so easy and I felt welcome there the whole time. I had found decent financing before I left KC but the finance department got me an even better deal. I saved thousands of dollars and had the best buying experience. I would highly recommend this dealership to anyone.

Taquila

Mar 11, 2013

Andy Boedeker made the whole experience very pleasant!!! He took time to make sure we were satisfied. and we are!!! :-)We just want to say Thank you and will definately recommened Andy Boedeker and this dealership to our family & friends!!!

cowboys95

Feb 19, 2013

My Wife and I have been looking for a really good,safe,clean car for our daughter, we live a few hours away from St. Louis and we were a little leary of buying a car so far from home.Our contact (salesman) Jimmy Bullock made us feel comfortable about the decision. We drove up, the car was everything we had hoped for and then some. Never felt pressured by nobody on the staff.They tied balloons on it and our daughter was extremely happy. Thank you very much for making us feel like valued customers even though we bought a used car and not a $40,000.00 new one.

Browneyed Momma

Jan 14, 2013

The friendliest people you'll ever want to meet at a dealership! Montez Boyle was a great sales person and very helpful with the process and had the answers to our questions! And in financing, Tom Baker made that go so smooth and pretty fast. (even if I had him to tear up one contract and change payment days and start again!) That incentive of winning those prizes was pretty neat too, and I bet the ones that did win were pretty excited too! We were pretty impressed with this dealership! Cutos to everyone and a thumbs up too!

llmelody

Jan 4, 2013

My journey to purchasing my new car started over three months ago and I knew going into it that I needed that time frame to do the research since it has been thirty or so years since I purchased a car on my own. As a single woman, I appreciate that Jimmy treated me respectfully and also was very patient with my many questions and requests for information. My emails were always promptly addressed. Jimmy respected my space and I never felt any pressure to make the purchase. He would touch base periodically but never once did I feel that I was under his time frame to purchase the car. The dealership was very flexible with the delivery date of the car and everyone was very thorough with whatever information that they needed to share with me. I originally dreaded the whole process but it ended up being a very positive and rewarding experience for me. I will definitely recommend Lou Fusz in OFallon, but especially my salesman, Jimmy Bullock.

1946JKKK

Dec 16, 2012

Brad had thorough presentation and worked with us to discover which make/model would match our requirements. The sales team worked to get us the best possible price.We came to Lou Fusz because of the friendly & excellent maintenance service we received on our previous vehicle. The PERKS program was a contributor in our purchase decision.

doug eckelkamp

Nov 20, 2012

Jeff Kasten helped us pick out the perfect minivan. He spent a lot of time helping us find one. We will buy our next vehicle from him.

Satisfied Customer

Nov 15, 2012

We enjoyed our buying experience. Allan Main is very knowledgeable about the Chrysler 300, which we were interested in. He took his time, was very patient and explained and answered all our questions. The pricing was very fair, he even checked for as many rebates as possible, like the veteran's discount during November. After we finished the deal, he went over all the features and options. Finally, when we were ready to leave, everyone on the floor came out, shook my hand, thanked us and wished us well in our new car. Fantastic, I actually enjoyed buying my new 300!

DH24

Nov 15, 2012

My wife and I were shopping for a new or used mini-van, we just started our search and this dealership was the first that we went to. We were very satisfied with the service and attention we received from Micah Eugenio - he was a no-nonsense, straightforward dealer that I would be glad to work with on all my car purchases. I would definitely recommend seeking him and this dealership out if you are in the market for a car - you won't be disappointed. After going to several other dealerships both my wife and I agreed that this one was the best - and specifically the service from Micah.

Terry M

Nov 9, 2012

I recently purchased a pre-owned car from Lou Fusz Chrysler Jeep Dodge. I traded in my Jeep and got a good deal, much better than I expected. Todd Hale, my salesman, was great. He helped out tremendously with a couple of cars I was looking at. When I settled on the one I really wanted, Todd did an awesome job with the entire process. I was in and out quick. Todd has followed up with me several times since the sell. That shows he actually cares about what he's donig and his clients. He could easily have sold me car and forgotten about me afterwards.I had a couple issues with the car a few days later. The Service Manager and the Pre-Owned Manager were both great. They took care of my issues with no cost to me even though I had driven the car off their lot with just a 90 day 505/50 warranty. They could have easily told me I needed to pay half of the bill, but they did the right thing since it was only 4 days later.

markmunzer

Sep 6, 2012

Micah was very knowledgable and took the time while we waited to sign the paperwork with Tom baker, to show the new cars in the show room. We were very impressed and will recommend him and the dealership to others.

cherylcardwell

Aug 27, 2012

Customer service unbelievable. All made the special effort to make me feel important and that I was satisfied with my purchase. Chris was great, found out what I wanted, my budget, and worked until I was sold. He did not "over sell" or push, I had absolutely no intention of purchasing until he did everything I needed to buy. After I left, I realized that I had left some personal items in the old car, called the dealership the next day and they immediately got them and called me back within 30 minutes. Again, they went the extra mile in customer service. My son was with me and he is not easy to impress and he was also pleased and will be checking with the Lou Fusz dealership when he trades as well. (That is saying something as he is very picky) I feel the the customer service is as important as the car and this is the place for that. This truly is the place to buy

Buck410

Aug 6, 2012

Friendly and clean strait up looking to sell to make you happy and seems to be looking to keep customers. Good overall experience. Get what you want - They seem to backup their sales with good service.

robertkmoore

Jun 14, 2012

Awesome buying experience!!! It was like working with a buddy. No pressure, anythingf I asked about he wsa forthcoming and it is the honesty and old fashioned value of quality that I admired. No slick ploys or BS... (I hope this is long enough)... I would totally recommend! Thanks!

Aburton

Jun 11, 2012

With three kids in the car, and a 2010 Dodge Caravan that was shaking so badly that I wasn't sure if I could get home, I stopped at the closest Dodge Dealer. When I explained the situation, I was coldly told that they were "pretty full" today. After I asked if I could bring it up for tomorrow, I got the same response. Guys, I am a mom who needs to make sure her family gets home safe. Offer up some suggestion or even an apology. Don't send me out with no help to solve the problem. Luckily, Century was able to get to my car right away. I will never waste my time with this service department, and I will make sure my friends don't either.

aggiegarrett

Jun 3, 2012

These guys were great. I had not bought a car in 15 years and the dealership I went to 5 days prior was horrible. With these guys I never felt intimidated or taken advantage of. The price I received was fair and within my budget. Their customer service from start to finish was better than I could have hoped for. I WILL recommend this dealership to other women (and men). My Thanks too Micah L., Micah E., and Don J.

jgardiner03

Apr 3, 2012

Chris was very helpful in our purchase of a 2009 Chevy Malibu! Our visit was not only pleasant but very informative, Chris is knowledgeable in his work. I will be visiting him again soon to upgrade our minivan!

raulpeso

Feb 20, 2012

I saw a vehicle online, I spoke with Micah on the phone to schedule a test drive. When I arrived at the dealership everyone was nice and friendly to me, made me feel like an actual customer unlike some dealerships in town. I loved the car I picked out. The experience was easy, quick, and there was not any of the usual dealer tactics at all during my purchase.

jukie

Dec 29, 2011

I recently switched to Lou Fusz Dodge for my service needs from another dealership. The difference is amazing! Every time I go in there I am confident that I will receive the same quality and level of service that I have come to expect. Mr. Marquart is an excellent service advisor, very friendly and knowledgable! He is truly a professional and explains everything to me so that I understand what is going on with my van. It appears that he goes above and beyond what is expected of the employees. I also appreciate how I can get in and out of there quickly at times that work for my schedule!

James Gotway

Nov 27, 2011

We bought a new 2011 Dodge Ram 1500 crew cab and our sale experience could not have been better. They worked hard to get us the best possible deal on price given current rebates and financing rates. They gave us several options to choose from, and we ended up getting over $8,200 off the sticker price. We highly recommend this dealer for your next purchase.

Cory and Norbert Zornizer

Nov 20, 2011

I wanted to add Merritt was wonderful to work with; very knowledgeable, fair and intent on doing a very thorough job during the delivery. He kept true to his word throughout. It's clear how much he cares about his customers. And our dog Jacob has never received more belly rubs! It was a great experience.

Gerald Sewell

Nov 19, 2011

Employees were all very friendly and helpful. Got the best price possible. Follow up appointments were easily scheduled and completed. Buying process went quickly and smoothly with no problems. A flaw was found in the paint and was quickly fixed during a routine visit.

c_marr

Nov 16, 2011

Mark made the whole process painless. We gave him our requirements, and he bent over backwards to meet them. The staff and everyone there were so helpful and friendly.

davidguyton

Nov 16, 2011

When I had my old car (2006 300) in for service several weeks ago I started looking at new cars in the show room. I talked with Mark Cain & he discussed some of the upgrades in the new 300's. Mark was very curtious. I later came in and looked at a few new stock models & also began looking at other brands. The experience here was best and Mark answered all questions but was not at all pushy. He gave me some initial budgetary figures. About a week later, Saturday 11/12/11, I went in a we made a deal. The overall experience was very good & I hope this car (2011 300 limited) is as good as my old one.

akron505

Nov 13, 2011

We had a great experience at this dealership. Originally we were looking for a used vehicle, but ended up buying new. We liked the 'feel' of the dealership and the folks that work there, so we were comfortable buying new since we'll be bringing the vehicle back for oil changes and service. We also like the shuttle service that's offered.

gizmo311

Nov 12, 2011

Not pleased with our most recent service visit. We went in for a minor repair and an oil change, and left with a bill much greater than the price quoted to us. The price given to us was supposed to include all taxes and fees. We got our bill at the end, and it was at least $25 more than the quoted price. A big chunk of that was some charge for "Miscellaneous Shop Supplies". I guess that price did not include a rag for cleaning up the grease that the mechanic left all over the inside of our car.This dealership is notorious for taking advantage of customers with a legitimate service need....alot like a poker player who was dealt a royal flush, they really want to cash in big time. No matter what reason you've gone in for, they will always have at least 2 or 3 additional items that must be done immediately. Apparently, the service advisors get reprimaned if a customer walks out of there for less than $400 (or if the customer is satisfied). Stay away from this dealership service department if you can.....their location is about the only thing keeping them in business right now.

hagghh

Nov 9, 2011

Merritt Reid is the best sales person I have ever delt with. I will be dealing with him again! All of your employees were very friendly, kinda and great with my child while we completed all the paper work. Also had a great selection of cars/trucks.

swinder1

Nov 9, 2011

Great Job, in getting the right Ram 1500 for me. Both Don and Tony went the extra mile in getting great financing and the right price to close this deal.Steven & Gloria

dshuler

Oct 31, 2011

My husband and I are not easily impressed. However, our experience at O'Fallon, Lou Fusz and the sales staff far exceeded our expectations. Don Johnson was our sales man at Lou Fusz, he went over all of the car features in detail with us. He was extremely knowledgeable regarding the car and features. He also walked me to the service manager introducing me to him for any future service my vehicle may need.Also, we were impressed with how each and every sales man working the day we picked up our new car lined up and said thank you for the business and shook my hand. We would definitely recommend using this dealership to anyone purchasing a vehicle! In addition to all of this Lou Fusz offers free oil changes for as long as I own my vehicle, as well as free state inspections for not only my new car, but for my husband's vehicle.

army_girl0007

Oct 26, 2011

Everyone that I dealt with at Lou Fusz was professional and went above an beyond what I expected. They made it a smooth process. I would reccommend merritt, my salesman to all of my family and friends, as well as the Lou Fusz Dealership.

Maliea1

Oct 10, 2011

My husband and I was completely satisfied with the purchase of our new 2012 Dodge 3500 truck. This is the second vehicle that we have purchased from this dealership in the past 4 years.

steve goris

Oct 9, 2011

Answered my questions with confidence, worked with me regarding setting up the deal to buy the vehicle. Once purchase price was agreed upon, worked great with me setting up my delivery timely and without hassle. In and out in 30 min.Thanks, best buying experience I've had in some time.

bobbysue00

Oct 7, 2011

I have dealt with Lou Fusz Dodge service department for a few years now on my 2001 Dodge Dakota. They have been GREAT. I love these guys. Because of that my wife and I thought to try them out for a new car purchase. We stopped by to see if we were interested in adding the Chrysler 200 to our short list. We were planning to buy a sedan in January. It turns out they had a new '11 for a unbelievable price, so We decided to see if we could trade our old Pontiac. Bill really worked with us to get the deal we needed for us to buy at this time. There was no hassle, just facts. Bill and the sales manager worked very hard to make a deal that was workable at a fantastic price. I highly recommend Bill Miller and Lou Fusz Dodge Chrysler to everyone for sales and service.

Vbinkley

Oct 7, 2011

We found the jeep we were looking for at this dealership's website on October 1st, and were able to pick it up on October 7th. Not only did they detail the vehicle, but found after their certification checklist that it needed brakes front & rear, and had a rear axle seal leaking. The service Dept did all the repairs at no extra charge to us. Also, after driving almost 6 hours each way to take possession of jeep we purchased exclusively on Merritt's recommendation, we found him to have been completely truthful about everything he told us. The jeep even had brand new tires & wheels on it. We were thrilled with our experience at Lou Fusz.

nina prince

Sep 29, 2011

this is the second time working with Bill Miller to buy dodge truck and both experiences where fast and painless. We will buy from Lou Fusz again becuase the kind of service they provide is hard to find these days.

towncountrymom

Sep 9, 2011

The van we were looking for happened to be at this dealership, but the customer service that we received was the bonus. On top of the lowest price that we could find, we found a true gentleman in Merrit and we would definately recommend this dealership to anyone who wants to be taken care of, and treated fairly, in the car world!!!

khammell

Sep 5, 2011

Overall buying this vehicle was a very good experience. The salesman has customer service down, was patient, and helpful. The person who detailed the vehicle missed some details.

garrettliam

Aug 29, 2011

I was met with courtesy and allowed to 'think' about the purchase without a great deal of pressure. Everyone of the people I came in contact with,from the receptionist to the salesperson to the finance person, was courteous. My questions were answered fully regarding the automobile I was about to purchase.

mrstena

Aug 17, 2011

I recently purchased a Chrysler 200 from your store. I will say that without a shadow of a doubt, Mrs. Donna Garrison shined throughout the whole viewing car process and even deciding process and then even through the well I changed my mind let me try this one instead process and then can I drive it again process!! She truly made my experience with the dealership very professional. She truly demonstrates excellent customer service skills. She didn't pressure me as many salesmen seem to do and was concerned about meeting my needs. Even after deciding which vehicle to purchase she helped me to get dropped off so that leather could be put in my car. She didn't rush the sale nor did she ever seem anxious. She truly has a gift not one that can be bought, but a natural "people personal" personality. Her office was very welcoming, although I had to joke with her that it appeared that she might work for the police department!! Still with just getting the tent done today , she carries her bubbly highspirit and SMILE! She it truly A HART ACT TO FOLLOW, rather not act, but saleslady to follow! Your team came into the garage and congradulated me on getting the vehicle which made me feel extra special and the service department, Ken, Ken, Glen and Amy also add to the cake. I thank you all especially Ken K for referring me to her. May God bless you all greatly!

Dan Novak

Aug 16, 2011

Great buying experience. No hassles, professional sales people (Merritt Reid) and great pricing, not to mention a great vehicle (Ram). I trade every four years to get the best trade in value and the Ram gives me that. Thanks

sksales0517

Aug 15, 2011

I have been researching vans for awhile. I need a larger car due to my job as a sales representative. I have had a terrific experience with Lou Fusz Subaru in Creve Coeur, so when I was considering a van, I looked for a Fusz dealership in hopes of the same experience. Merritt Reid was very knowledgeable and was willing to help me find the best van for my needs. I am very pleased with this experience. I only wish that the dealership was closer to my home or that I could use any Fusz dealership for service.

neverb41

Aug 3, 2011

I recently went into Lou Fusz and was treated like they didn't want my business. After standing around waiting for the salesman to make the usual trips back and forth between him and the sales manager.... I finally realized they are not coming down on the price of the vehicle (which was way over priced). I can't believe I spent several hours in this heat without a drink while I waited for them to do the manager/salesman dance. Oh yeah... They have cars on the lot with a price on them that is not the real price. I asked about a really nice Jeep and they told me the sticker on the window didn't reflect the cost of tires/rims and they would have to be added to the "sticker price".. I will never step foot on that lot again due to the high make believe cost of the vehicles and horrible customer service..

Annatch

Jul 24, 2011

Merritt is one of the best salesman.No pressure and explained to my understanding:).Also my new jeep had a plug that came loose for the radio, I panicked and called the next day and Merritt calmed me down came to my work got my jeep and had the problem solved in minutes.What a relief to know that they cared!!My whole family on both sides agreed that LOU FUSZ is the Place to GO!!

cshoemaker76

Jul 19, 2011

I purchased a used 2008 Jeep. Although I love the vehicle I have to say that the overall experience at Lou Fusz Dodge so far has been very poor. My experience has been that there is a lot of miscommunication throughout the dealership including but not limited to the salesman, used car manager, finance guy, service/VIP company. (Note: I guess VIP is an aftermarket company Lou Fusz works with.) They all act independent from each other and this has led to delays and an overall bad experience. I felt/feel like Im getting dragged around and beat up and its not even over yet. I have been waiting over 3 weeks for items (side steps and spare tire with cover) that I was told would only take a few days.... As of today a tire cover has not been ordered and its been over 3 weeks. I understand it isn't something they can get from the parts department due to the size (35x12.50) but this should have been determined and ordered within days after the sale was final.I've had problems with the finance guy which had me come in and sign paperwork A WEEK AFTER THE SALE WAS FINAL so that he could file for a lost title on my trade-in. Later that day he called and told me that a lost title for MO costs around $20-30 and a lost title for IL was around $125. He also told me that if it was the MO then they would just pay it but because it was an IL title they wouldnt. He kept saying Youre responsible for the cost to file for the lost title. I said I would check to see if I could find the title but never agreed to pay the around $120. Today after I dropped off my Jeep to have the side steps installed I find out he charged me over $150 for the lost title on my trade-in (when IDOT charges $95). After I voiced my frustration the used car manager cut me a check so that I was only charged the $95. This doesnt change the fact that I was honest about the lack of a title and it wasn't an issue until after everything was completed....Also the fact that the finance guy was trying to charge me $150 for something I could have done for $95. If he had been honest and told me when we were doing the paperwork that I would be charged $150, then this wouldnt have been an issue because I would have filed the paperwork and paid the $95 myself.Below is a breakdown of "Why" I gave the ratings I did.Customer Service = 2 : Being told a few days for parts and then waiting over 3 weeks is not "OK" customer service. Also the additional charge and hassle of the title after the sale results in a rating of 2. Quality of Work = 3 : The only work I've had done so far (Note: I'm still waiting on spare tire and tire cover) is the installation of the side steps which was just OK.. This is a quick bolt-on part that could have been done while I waited. Unfortunately they contracted this out to "VIP" which had to take it to their shop and install the side steps. Gas used was also not put back into my Jeep. This is why I give them a rating of 3... or "OK".Friendliness = 4 : Everyone was friendly.... Note: The used car manager was very understanding as to why I was upset and helped with the issue of the title. I still feel like I got taken advantage of and that Lou Fusz could have done more to make the situation right (especially considering that I've been waiting for over 3 weeks on my sidesteps, spare tire and tire cover). Regardless... everyone was friendly even when I wasn't.Overall Experience = 2 : Refer to above issues. Price = 3 : Lou Fusz urges the use of "Realdeal.com" as a price estimator which had this Jeep marked as "Overpriced". After negotiations it was an OK deal. The price we agreed upon was acceptable but not one that made me walk away feeing like I got a great deal to brag about. If a different dealership had this jeep I feel I'd gotten about the same deal or better as I got here. This is why I gave a rating of 3 (OK). Unfortunately at this time I wouldnt recommend this dealer due to the way the $150 title issue was handled. I feel better communication could have made this a much better experience for both parties.

gknapp

Jul 15, 2011

I have purchased 12 new cars over my lifetime and Merritt Reid was by far the most knowledgeable and professional sales person I have ever met. He listened to my needs and wants and met them rather that simply trying to sell me the first car I drove. We found the exact Jeep we wanted and the entire experience was very positive. I will visit Fusz and Merritt for my next car and I will recommend both to family and friends.

sayork02

Jul 9, 2011

I came in to have the oil changed in my car and to inquire about a new key for the car I purchased at this same dealership a couple years ago. While sitting in the waiting area, a woman walked by me happy and seemed to be loving life! I stopped her and asked if she was a salesperson and she replied, yes can I help U! Well, after many laughs and excellent customer service my daughter is the proud owner of an Avenger! After 50 years of purchasing cars, never have I come across a salesperson who knew so much about everything on the lot! U go girl! Donna made the little wait we had finalizing all the paperwork pleasurable. I plan on buying my third car from Lou/Donna! Thanks U soooo much! Cynthia/Stephen/Rachel

namvet71

Jul 6, 2011

I needed to get an emissions test done for our Caliber. Greg was very friendly when I arrived and got our car in and out in about 10 minutes. Very good service, which I always receive at Lou Fusz Dodge.

Bogartstl

Jun 28, 2011

Merritt and all the staff at the dealership were great to work with. They took great care of me through out the process and were able to answer all the questions I had about the three vehicles I was looking at. I am very satisfied with the process and it has been the best experience I have ever had in a new car purchase. I would go back again.

astutoa

Jun 19, 2011

Merritt was so helpful and knowledgeable, yet understanding of our needs. He was thorough from beginning to end, helping us find the just the right car. He (and all the staff) were great!

ChryslerAspenOwner

Jun 9, 2011

This was one of the best car buying experiences I have experienced. My husband and I drove up from Westphalia, MO (2 1/2 hours) away just to see Donna Garrison, who had previously worked with my father. I researched thoroughly online and thought I knew what vehicle I wanted (Honda Pilot or Ford Explorer). I told her up front that I didn't necessarily love the Dodge/Chrysler "look", but she was fine with that and told us that she would show us what we wanted to see. We did however, come across a Chrysler Aspen on the lot, and LOVED it. It had everything we were looking for and more. I hadn't even considered a Chrysler before and am so thankful that Donna showed us our options. Even after we drove the Chrysler Aspen, I still wanted to see the Ford Explorer I had picked out online so that I was sure of my decision with the Aspen. Donna drove us several miles to the Lou Fusz Ford dealership to see the Explorer. She definitely went out of her way. Donna was also never pushy and listened to what we wanted. I will definitely come back to see Donna at Lou Fusz Chrysler Jeep Dodge when it is time for my next vehicle purchase. I also want to add how great Tony, the finance guy, was. I was dreading that part of the car buying experience, and he too was not pushy with the warranties, and was even able to get me a lower interest rate than my local credit union.

dlabell

Jun 9, 2011

I stopped look at a couple of cars on the lot late in the day on one of the days the dealership closed early. Most everybody was gone and Donna was on her way out as well. But she took the time before she pulled off the lot to get out of her car and greet me. She explained some different features for the cars I was interested in and guided me to the cars I wanted to see. She asked me to come back to the dealership when I had time so she could take me on some test drives. She wasn't pushy and really seemed like she had fun at her job and really cared about the customer. Due to Donna, I felt comfortable coming back to take a Challenger RT for a test drive with her. She knew the car very well and wanted to show me everything about it. When we returned to the lot, we saw the SRT. She and I were excited about taking it for a test run and I just had to have it. Tom Baker was also a pleasure to work with. He made the financing so easy, I was surprised I was walking out with my first new car in 5 years. I almost fell over when Tom called me the next day to say he found a better interest rate for me. Totally not expected since I've never had great experience with the financing any cars from other dealerships. I would definitely come back and recommend Donna and Tom.

thelastsong

Jun 8, 2011

this was an amazing experience. i am so glad i was able to purchase the jeep of my dreams. thank you so much Merritt and Tony.

crocker6

May 23, 2011

Started Out Looking around on the internet...Found Fusz...Picked out A Vehicle we liked...On Wednesday...Called Mark-Was Approved and Ready To Pick My Car Up In No Time! Arrived There Late Friday Evening Was Greeted With Friendly Faces and Our "New" Car In The Garage Show Room Waiting On Us. Test Drove It...Signed Papers and Was Back On The Road In Less Than 45minutes! Mark Is an AMAZING Person! Everyone There was Extremely Friendly! We LOVE Our New Crossover and are very happy with the price! Thank You!

melchiorfamily

May 17, 2011

Very helpful, polite and courteous. Good service, quick. Had one car worked on, and then traded it in for another. Process was easy, all done in one day. Very satisfied with purchase. Salesperson was not pushy at all. Would go to dealership again or reccomend to others.

andlersix6

May 9, 2011

We absolutely will recommend and have,the Lou Fusz dealership in Ofallon, Mo.. We originally visited the dealership on Friday night and briefly spoke with two salesmen about the Challenger.They were both very friendly,however my husband was not happy with certain aspects about the car.And left after taking a brief look on the lot.Liked the car but concerned about the cylinder displacement. My husband went home and did some online checking to find that he could get a six cylinder without the mandated displacement. We returned to the dealership on Saturday morning. The salesman that we briefly spoke to Friday night was with a client and suggested that he hand us off to a different salesman as he did not want to rush the customer he was assisting. We then were assisted by Allan Main. Alan was very professional,friendly and provided the information that was needed for my husband to decide to purchase the vehicle. Our original visit on Friday left Mike confused on the displacement system that is part of your product line. However when addressed with Allan , Mike was able to gain clarification and did in fact make the purchase of the vehicle based on Alan's ability to fully explain the vehicle. Mike originally was going to purchase one of the cars on the lot, and Allan was kind enough to work a deal for purchase, only to have to re-present a proposal for the vehicle Mike actually decided on in the show room. I want to say that Allan did not show any frustration even though we took forever . He showed a very pleasant attitude through out and treated us very professionally. He additionally went back and forth based on Mikes request in an attempt to secure the best purchase price available to us. We have actually recommended Allan to several family members whom were at a recent family gathering. They loved the car and Mike told him to check it out at Lou Fusz.The car as we told Allan is Mikes retirement gift after some thirty years of employment.Suffice to say that both my husband as well as our nineteen year old son are enjoying driving the vehicle. Thank you again to Allan for his professional assistance when purchasing as well as his assistance when picking up the car.We understand that he has been in sales with Lou Fusz for many years, and expect that he will be there for years to come. Today, Allan called to speak with my husband to check and see that he was happy with the vehicle, and offered to address any concerns that Mike may have. Mike greatly appreciated the call, and told me it was nice to have a followup call. In all the years we have purchased vehicles, this was the first time we had received a call. Usually we would get a card in the mail, but the call added a much appreciated personal touch . Thank You. Additionally it should be noted that the finance manager was very professional and efficient during the purchase as well.He too addressed any questions, and was very pleasant. Sincerely, Michael W and Mary Kay Andler

Neal300C

May 2, 2011

My wife and I went to the auto show in St. Louis and looked at everything. We narrowed our search to a BMW, Toyota Avalon, Lincoln MKS and then we discovered the 2011 Chrysler 300C. We have been waiting for them to arrive. We then narrowed our search to two dealerships. Midrivers and Lou Fusz. At the first dealership the salesman knew very little about the 300. We then went to Lou Fusz, where we met Merritt Reid. Merritt was way ahead of everyone in product knowledge.Merritt Reid will assist you in any way and made buying the 2011 Chrysler 300C a pleasure, answering questions, advising and assisting in finding any discounts, and making sure eveything is being done to our satisfaction. He introduced me to Greg Marquart, my service advisor, making sure we knew each other and knew about Lou Fusz's programs. I knew from previous experience at Lou Fusz Chevrolet that this was the dealership network to deal with.The 2011 Chrysler 300C is an amazingly great automobile, Lou Fusz Chrysler and Merritt Reid are who you want to buy it through.

ccham51031

Apr 30, 2011

Donna took my requirements and found the van I wanted. The color and option list was difficult but she pulled through. She did not waste my time with addiitonal options, features or price. She made this the easiest, most efficient car purchase I have ever had. I would recommend her and this dealership above all others.

chrissy03bw

Apr 24, 2011

We were in the market for a new car. Merritt was our salesman and he was excellent! He listened to my husband before we came in, knew exactly what we were looking for in the way of car/price and took us directly to those vehicles. The entire staff was warm and friendly. The exact car we wanted was not at this location. However, Merritt worked extra hard to ensure that we found and got the car we wanted. It was by far the easiest car buying experience we have ever had. Once we found the car and signed everything, Tony then worked to make sure all the financing was taken care of. Two days later, we came in, got the car, signed on the financing and it was a piece of cake. Tony also worked hard at finding the best rates for us. We absolutely love working with them and highly recommend Lou Fusz Chrysler O Fallon Mo. My husband has always purchased through this dealership and so far we will continue.

cadfisch

Apr 22, 2011

It was a pleasure working with the people at Lou Fusz Chrysler-Jeep-Dodge. I spoke with Jeff on numerous occasions prior to purchasing my 2011 Jeep Grand Cherokee at the dealership. Jeff took the time to answer all of my questions, to ensure that the price was within my boundaries, to locate and deliver the jeep that matched my requirements, and to ensure that my Jeep got delivered to me in a timely manner because I was working within tight time constraints. I truly felt that the team at Lou Fusz wanted my business and valued me as a customer. I have been back to the dealership twice since my purchase in March for additional installed options and for a service appointment, and I still feel that I am treated as a valued customer. Thanks Lou Fusz Jeep for making my car buying experience a success!!

hottiotti

Apr 22, 2011

Donna was amazing and worked so hard to get us the best deal. She made the entire experience pleasant and can't wait to buy my next car with her.Adding her to my Christmas card list. It was so helpful to have the late hours during the week. The entire staff was helpful and plan on only buying cars from this dealership.

mine79

Apr 20, 2011

Merritt was very caring and willing to go the extra mile to help with my needs! He had an answer for every question and if he did not know he would find out and notify me right away. The entire dealership was very kind and made sure that I was well taken care of at all times.

walter benett

Apr 17, 2011

Everyone, but especially Donna was very caring. My husband has to have an oxygen tank with him and Donna made sure he could get in and out of the car and that his tanks would fit. Liked her alot. Worked very hard to get us what we wanted. She's great. Thanks again, Donna.

mstoverink

Apr 16, 2011

The sales person I dealt with (Cynthia Kaiser) was more than helpful. The first time I stopped by the dealership was in January, simply to look with no intention of purchasing. We looked at one Wrangler that they couldn't find the keys for. She literally crawled through the tailgate (only door that was unlocked), over the back seat, and between the front seats to unlock the front doors. All of this, knowing I had no intention of buying that day. Of course, a few months later when I came back looking to buy, she was the one I was looking for. Cynthia was extremely helpful, personable, and realistic. She understood what I was looking for, what I was expecting, and didn't try to sell me a bunch of non-sense. She was realistic about the price, trade-in, margin, etc., and I walked away feeling like we had come to a very fair deal. There were a few imperfections with the Jeep due to it being used and traded in only 2 days prior. They fixed literally every issue I could find (me and three friends looked it over VERY closely) and left it looking like a brand new vehicle. I am extremely happy with all aspects of my purchase and overall experience with this dealership. I would, and will, recommend any friends to look for Cynthia at Lou Fusz in O'fallon. Thanks for getting me into my dream vehicle.

hcobabe411

Apr 8, 2011

Overall sales process was easy and fairly quick. The selection of preowned cars was extensive and had multiple price ranges to chose from. Our salesman (Merritt) was very helpful, and the financing manager was very quick and easy to work with. The whole process was very low stress and we did not feel pressured.

Suzy Helmich

Apr 8, 2011

We were greeted in the lot, we told her what we wanted, she found it, we leased it and everyone was very nice and helpful. We like the color, the price was okay but learned later we could have had it lowered by not including little extras like personal property tax. would have been nice to see the difference in pricing with or without it.

mqt25

Apr 2, 2011

Looking for a new vehicle went to Lou Fusz Dodge and met with Merritt Reid. Told him what I was trading in and what I wanted to buy. Gave me a fair price for my trade in, and ordered me out a new Dodge Charger RT. Merritt kept me informed as to the delivery of the vehicle and had everything ready for me when I picked it up. The service I received was far better then other dealerships I have dealt with in the past.When I picked up the vehicle Merritt went through all the new devices on the vehicle and explained how everything worked. All in all it was a no hassle, no problem experience and I will make sure I deal with them for future purchases and service.

rahrebecca

Apr 1, 2011

I actually had a wonderful experience with the service department of this dealership several years back when another local dealership had done some horrible work to my car while still under warranty. Then, this past year when my husband's police car kept breaking down I suggested that he take it to Lou Fusz. He also had a wonderful experience, and began the process of talking to Donna about bringing his department's busness to their dealship, which has since occured. In our most recent visit, my husband and I went to Lou Fusz to simply look into getting a new vehicle. We did not have a need to purchase anything at this time; however, Donna was able to work with us to get a price and payment that we could not pass up on not only one vehicle, but on two new vehicles. I could not say enough nice things about Donna & Lou Fusz. You make your customer's feel like they've found a dealership for life, and that can be hard to do. My father is retired from Dodge, and for years has had a similar relationship with another local dealer, but I have only be raving about this dealership, which is making him consider coming to see you too. Hopefully you'll be able to have my entire family's business going forward. Thanks you again,Rebecca Conner

tyager98

Mar 23, 2011

I had break issues with my used Jeep I purchased from local Toyota Dealership. I had also purchased an extended warranty with the Jeep as well. I originally went to Dobbs tire and auto but they would not work with my warranty program. I was discussing the issue with my boss and she referred me to Lou Fusz because she had always had positive experiences with the sales and service departments. When I called Lou Fusz and spoke to Kenny he was familiar with my warranty program and assured me that they could fix the problem. They where able to fix the problem in the time and for the cost promised, and the customer service was great. I look forward to returning to Lou Fusz for all future service needs.

ajk3dk1

Mar 22, 2011

The salesman, Don Johnson, I met was friendly and patient with me on the frist visit and was the reason I returned to this dealer. On our return visit we found the people at the dealership were very interested in what we had to say and paid attention to what we had to say. Don, our salesman was pleasant all the time and made sure we understood all about the vehicle. He dealt with us in a pleasant attitude at all times. Don and Tony Riggio made our buying experience a lot of fun. They took time to go over in detail all the details of the vehicle and the pricing and explain the additional warraties available to us. We were never hurried or pressured at any time. It was as though we were the only people that were there and we had their undivided attention. We look forward to sending our friends to them if they are looking for a car. Our experience was fun and Don and Tony were a pleasure to work with. Lou Fusz is a great place to buy a car. Oh yes, they even had hot dogs, soda, and coffee for us.

lkfeldt

Mar 21, 2011

My husband and I had a wonderful experience with Meritt !! He is very personable and knows his stuff !! When we took the car for a test drive, Meritt, went with us and explained EVERYTHING to us!! I would recommend Meritt as a car salesman to ANYONE who is looking for a new or used car!! I, also, would recommend Lou Fusz Dealership because ALL the employees were so helpful and friendly!Thank you, Linda K. Feldt

idistribute

Mar 15, 2011

I just recently purchased my second and third cars from Donna Garrison at Lou Fusz(yes, things went so well, I bought two cars during the same visit). I first met Donna Labor Day weekend 2010 when she was closing things up. She stayed around well after close to talk to my wife and I about our interest in a new car. She spent a lot of time the next day showing me different cars and working with me on prices. She brought her boss, Aaron in to help us work out a deal. When we signed the paper work, I told her I would be back again for a new truck. Donna stayed in touch and because she was so friendly and the staff at Lou Fusz was so good to work with, I decided to stop by again two weekends ago. The prices were so good and Donna and the team were so good to work with, I decided to trade both of my cars in for new ones. I can't believe what a great job Donna did and how well she took care of my wife and myself. She even followed up after the sale to make sure everything was going well - you don't see that kind of service any more! I can not say enough good things about Donna, Aaron and the whole team at Lou Fusz Dodge. Donna was the reason that I came back to buy #2 and #3 and she, and the team are the reason we will be back again in a couple of years to upgrade. Thanks Donna, Aaron and everyone at Lou Fusz Dodge for making my car buying experiences, good ones!!!

CookJ

Mar 10, 2011

Good quality work on the car. They check the car out looking for potential problems, belts, hoses, tires. I never felt they push service you do not need on the car. Keep you informed on manufacture recommended service needs. They want return business so they treat you right.

winstonwesley

Mar 9, 2011

Today, 3-9-11, I drove another vehicle off the Lou Fusz Dodge dealership lot. Previously I purchased a new 2004 Dodge Ram 1500 Laramie model from the Lou Fusz Dodge dealership. The vehicle was excellent, service performed on the vehicle was always to my expectations, the personnel I interfaced with were always helpful and extremely friendly, and purchased services were priced fairly. This is why I returned to Lou Fusz Dodge hoping to purchase a good used vehicle.I purchased on 3-8-11 a used 2004 Jeep Liberty from Lou Fusz Dodge. I have been looking for this type of vehicle to tow behind a recently purchased motorhome. I found this vehicle via AutoTrader on the Internet at the Lou Fusz Dodge dealership; I will add that I looked at the Lou Fusz automotive network first before I considered looking at any other dealerships. I test drove the vehicle and liked the look and feel. My salesman, Allan Main, answered all my questions and allowed me to drive the vehicle back to my home so my family could review it with me also. They agreed with my assessment that this vehicle would exceed our requirements.I drove back to the dealership, sat down with Allan, and negotiated a fair price for the vehicle. Allan called me mid-day on 3-9-11 and stated the vehicle had been cleaned, serviced, and was ready for me to pick up. I met Allan and Tom Baker, Internet Manager, a couple of hours later at the dealership, signed the paperwork, went over the vehicle again with Allan and was on the road in approximately an hour after I had arrived. The vehicle came with a 3 month or 3000 mile warranty and Tom explained some options available to me to purchase an extended warranty; which I will be doing in a couple of weeks.My final experience of the afternoon at the dealership was the handshake and congratulations from numerous Lou Fusz Dodge personnel on my purchased vehicle. I will recommend to everyone that I know thinking about an automotive purchase to first go visit a Lou Fusz dealership. I am retired and have purchased numerous vehicles over the years; none of those experiences even comes close to a Lou Fusz Dodge experience. If all the Lou Fusz Network dealerships are anything like Lou Fusz Dodge, you will enjoy a wonderful automotive experience.

JohnnyO

Mar 8, 2011

Obtained tire to match the existing one's that had on vehiclein shorter time frame that I expected after having a unrepairabletire. Also completed an oil changes while unit was in shop waitingfor tire. Completed a oil change and state inspection on another vehicle ina matter of 2 hours while waiting for the other vehicle above. Totaloverall experience was excellent...

slowride1153

Mar 1, 2011

Mark, the saleman and Tom (finance manager) were excellent. As soon as we walked in it seemed like everyone was having a good time and that they liked to work there. The best thing was that Mark and Tom batted 1000! These guys are excellent.I'll definitely recommend this dealership to all my friends.Chuck and Judy Fuller

satchmo542

Feb 26, 2011

New truck purchase was just a great experience. Mark Cain was extremely helpful in getting us in the truck we wanted at a good price. When the dealership didn't have the vehicle color and appointments we wanted, Mark located a vehicle that was outfitted to our liking. When it was discovered that the located vehicle had slight damage, Mark went to great lengths to locate yet another vehicle. And when that vehicle was not outfitted to our liking, he coordinate with his own service department to modify the vehicle we purchased to meet our requirements.The rest of the lou Fusz staff were friendly, and genuinely worked to ensure our customer experience was top notch. When we actually picked up the vehicle, we were approached, congratulated, and thanked for purchasing the truck by numerous members of the staff. When we left with the truck, we were given a wonderful send off by any available staff members.I have also had my first service experience with Lou Fusz, and that was also top notch, from the induction of the vehicle, to the continuous progress updates by the staff while I waited in the well appointed customer lounge, to the pickup and full explanation of what services were conducted.I would recommend Lou Fusz to anyone looking to purchase a new or previously owned vehicle, and specifically recommend Mark Cain for an exceptional customer experience.

techdoug

Feb 25, 2011

The Dealership worked with me to provide me a great deal - totally satisfied. They provided me what I wanted for my tradein and accepted my terms for payment of my tradein. The entire staff congratulated me on the purchase of my new vehicle which I thought was just outstanding.

VirgilM

Feb 22, 2011

People are always friendly and give fast great service. They haave a nice clean open waitinfg area that if comfortable and offer a large HD television to watch while waiting for your car to be serviced. There is a adquate supply of rading material available.

mary1991

Feb 21, 2011

MY NAME IS MARY ANDERSON AND I WORK FOR ASSOCIATED COURIERS, INC. ACI IS A TRUCKING/COURIER SERVICE. SO AS A COMPANY WE ARE IN THE MARKET ALOT FOR VEHICLES FOR OUR COURIERS TO DRIVE. WE NEED THEM TO BE AT A GOOD PRICE, GOOD SERVICE, AND GET THEM IN A TIMELY MATTER. ACI HAD BEEN USING ANOTHER CAR DEALERSHIP WITH CONSTANT CUSTOMER SERVICE ISSUES. OUR OPERATIONS MANAGER WAS AT LOU FUSZ DODGE IN O'FALLON, MO. HE CAME ACROSS DONNA GARRISON IN THE DEALERSHIP AND HE TOLD DONNA WHAT OUR NEEDS WERE, SHE IMMEDIATELY FOUND US OUR VEHICLES THAT WE NEEDED. (WHICH THE OTHER DEALERSHIP WAS NOT ABLE TO FIND THE VEHICLES). SINCE THEN ACI HAS PURCHASED LOTS OF VEHICLES FROM LOU FUSZ, DODGE IN O'FALLON, MO. WE HAVE GOTTEN EXCELLENT SERVICE FROM DONNA GARRISON, PAPER WORK IS ALWAYS DONE, VEHICLES FUELED, SHE ALWAYS HAS US LOOK VEHICLES OVER THAT SHE BRINGS US. WE BELIEVE LOU FUSZ/DONNA GARRISON GOES THE EXTRA MILE AND THAT MEANS ALOT TO A COMPANY THAT IS GROWING AND ALWAYS BUSY.RECENTLY I SURPRISED MY HUSBAND FOR VALENTINES DAY WITH A BRAND NEW 2011 JEEP SAHARA WRANGLER. IT WAS A BIG TO DO AND TRYING TO KEEP IT A SECRET FROM MY HUSBAND WAS PRETTY HARD. BUT AGAIN IT WAS A GREAT EXPERIENCE EVERYONE THAT WAS INVOLVED WITH THE SURPRISE HANDLED IT VERY PROFESSIONALLY. IT WAS ALOT OF FUN AND I WOULD DO IT AGAIN! I HAD DONNA GARRISON BRING THE JEEP TO ACI ON VALENTINES DAY. DONNA HAD RED AND WHITE BALLOONS TIED TO THE JEEP. BUT FIRST I HAD A QUARTET SING TO MY HUSBAND, THEN WHEN THEY WERE DONE SINGING WE WALKED OUTSIDE AND THERE WE SAW THE JEEP COMING IN ALL ITS GLORY WITH ALL THE BALLOONS. IT WAS SUCH A COOL SITE. EVERYONE KEPT SAYING TO ME "YOUR GOOD" OR WOULD YOU MARRY ME? LOL ! IT WAS A GREAT DAY AND WE TOOK ALOT OF PICTURES. THANK YOU AGAIN TO DONNA GARRISON AND TONY RIGGIO. DONNA MADE IT A SPECIAL DAY FOR US, WITH ALL HER SPECIAL TOUCHES. I AM AN HR MANAGER AND I SEE ATTITUDES IN EMPLOYEES BOTH GOOD AND BAD. I SEE IN THE BUSINESS WITH DIFFERENT COMPANIES THEIR CUSTOMER SERVICE. I CAN SAY WITHOUT PAUSE THAT THE QUALITY OF CUSTOMER CARE DONNA GARRISON GIVES IS EXCELLENT AND LOOK FORWARD TO FUTURE BUSINESS WITH DONNA GARRRISON/LOU FUSZ. THANK YOU

kvohsen

Jan 27, 2011

I went in to have my van's recalls fixed (there were 5). They fixed everything and at the end they handed me my KNOW YOUR VEHICLE fitness inspection and treatment plan. Well since the purchase of the van I have received this paperwork everytime there is service performed on the van, but one thing always irritated me: the enging type on the paperwork stated 2.8L 4 CYL TURBO DIESEL. I don't know much about vehicles, but I do know a Dodge Caravan does NOT HAVE A DIESEL ENGINE. It just erked me that everytime I received this paperwork, NOBODY actually read it (from the dealership that is), if they had read it they would have noticed the mistake. Well today I finally remembered before I left to say something. I told the guy who brought up the paperwork and about an hour later at home I received a call from this gentleman. He actually took the time to fix it and call me to tell me that he fixed it. THAT WAS AWESOME, I never expected anyone to fix it, let alone call me. Don't remember the guys name but I am very appreciative that he called me.

SmilinJake

Jan 13, 2011

On December 16th, my 2008 Sebring took part in the Ice Capades and sustained damage to the left front (wheel, powersteering rack, clockspring, bumper). It was quite upsetting to see my front wheels like this: / \ (sort of pointing toward each other rather than parellel). Not only did the Service Department at Lou Fusz have my car ready quicker than I expected, but it drives BETTER than before! I liked my Sebring prior to the incident, however I always thought the steering was a little "sloppy;" now, it is much more responsive and tighter! When deciding where to tow my car, I had to make a quick decision between Fusz and the shop recommended by my insurance company. I am somewhat new to the St Louis area. I never heard of the other shop, but Lou Fusz has a good reputation--and the online ratings the shop received help me make my decision. I am glad I chose Lou Fusz. All my phone calls were dealt with in a friendly and professional manner and I felt like a valued customer. Even the insurance claims adjuster commented his positive interactions with them. So, while I hope to not slide off the road again, I do know where to take my Sebring for any other issues!

taylorjenn

Dec 29, 2010

My Town & Country was in for service and we dropped it off over my husband's lunch hour. I was at home wihtout a car when my son's daycare called and he was sick and needed to come home. My husband could not leave to come home and get me to the dealer, so I called Greg. He arranged for a shuttle driver to come right away to get me at home so I could go pick up my son. He was so nice and I was amazed at how quickly he put it all together. I really appreciate those extra services that make the experience so awesome! Thank you so much! We will be back - this is the type of experience that makes loyal customers!

sturminator

Nov 19, 2010

The Service Advisor, Amy Wokovich, is very detailed in the service required for my vehicle. Amy offered prices for each service before the work was started, explained why the service was necessary, and offered other suggestions, such as various tire brands with pricing. She is very knowledgeable and courteous, also.

butchhogen

Nov 18, 2010

From greeting on lot, to purchase of a pre-owned van, to return of the pre-owned van and purchase of a new van, both gentleman were professional, courteous and strived to make sure we were happy with our decision.The dealership should be very proud (and lucky) to have these (2) great employees.

tmcnairy

Nov 17, 2010

Everything was great. They located and delivered the truck I was looking for. The parts I desired have been ordered and most have been installed at this point. Still waiting for tonneau cover. Look to have that as soon as possible. Other than that, everything went well.

robynw112

Nov 11, 2010

New vehicle buying is not something I enjoy but for once, Alan Main and the Lou Fusz group made it an enjoyable experience. No high pressure sales, which is huge in my book. I have always owned GM vehicles but I am really loving my new Jeep. Thanks for making the transition such an easy, enjoyable one!!

stealthdrummer

Nov 1, 2010

Very happy with my experience at the dealership. Everyone that I had contact with was more than willing to help or answer questions. As far as the price of the vehicle goes it was better than anyone else within a fifty mile radius that I was looking at.

dave

Oct 28, 2010

Mark worked very hard to get me a car from another dealer and he succeeded. He was thorough, accurate, courteous and professional. He and the rest of the personal seemed very interested in do a good job. The deal went very smoothly. I never got the feeling that I was being played or manipulated, but instead that the staff really was doing their best to serve me with respect and fairness.I recommend this dealership with out reservation.

Schenck

Oct 26, 2010

Had problem with fuel pump. Issue not resolved on first visit. However, dealership bent over backwards to resolve the problem and provide a very satisfactory solution for providing the wrong corrective action the first time. Received excellent care and very statisfied with resolution of service issue. Service department and managers wonderful to work with during my visits and phone calls.

chriso271

Oct 21, 2010

EVERYONE at this dealership was wonderful to work with...from the person who answers the phone, the service managers, technicians, cashiers...a truly professional and very classy business and every person I encountered was terrific and eager to be sure I was taken care of well and in a timely manner. This is why I rated the ratings as such. Will definitely return there and would definitely recommend them to anyone...truly a 5* organization!Chris Nolan314-614-8953

Steven-Dixon

Oct 20, 2010

Mark Cain Was Awesome I ask for Him And I Told Him What I wanted And He Showed Me The Truck never Tryed To Give Me Any BS Into Any Thing At All A Great Person To Buy From. Also Tom Barker Is Awesome He Went Out Of His Way To Get Me In This Truck And Never TRyed To Sell Me Any Thing I Didnt Need. Both Tom And Mark Are Just Too Of The Nice's Guy's You Could Every Buy A Car Or Truck From :)

letitia williams

Oct 16, 2010

Merritt Reid is AWESOME he was prepared had my vehicle ready,walked me through the process, and it was not time consuming. His knowledge was uncanning, he was pleasant, just nice. His customer service skills get him an A++. I have never had a car buying experience like this before. When I am ready for another car it will be Lou Fusz thanks to Merritt Reid

ramjet80

Oct 16, 2010

Don Johnson was great. Not at all pushy like some sales people, Nick was the manager who just asked if we had questions. Tony was the finance guy that searched multiple finance companies to find the best going rate for us. They gave us a great price/value for the pre-owned 2010 Dodge Journey we purchased . I could not have asked for a more pleasurable experience. Anyone who deals with these guys, expect the red carpet treatment... they rule.

barbielo

Oct 15, 2010

This dealership was a godsend to me,I had been through a horrible experience with Bommarito Mazda in St. Peters they ended up buying their vehicle back and sent me off walking causing me to rent a vehicle which ended me at Lou Fusz (Ofallon) .Every one at this location was so friendly and down to earth they all worked together to helped me to find the perfect vehicle to fit my personal and financial needs.No one was pushy or overpowering.I can not imagine ever going any where else and will forever be thankful I ended up at Lou Fusz!!! A BIG THANK YOU TO ALL OF THE STAFF AT LOU FUSZ FOR BEING SO KIND AND HELPFUL.BARB LOCOCO

fdsl

Aug 23, 2004

I have nothing but praise for the experience I had with Lou Fusz and I would highly recommend Salesman Randy Graves.<br><br>From sales to the finance department they were excellent!!<br><br>F dunn