Lou Fusz Kia reviews

Loftdweller

Oct 30, 2016

Thank you Chris Jones for your expert service on our Kia Sorrento and for doing it in a very timely manner. Kudos to the service department and the dealership.We love our Kia

Gene

Oct 25, 2016

I had a great experience at Lou Fusz Kia. I worked with Charlie Hunolt and Steve Bedell and they were both very helpful and knowledgeable. Thanks as well to sales manager Chad Willis and finance officer John. All very friendly and no pressure.

Yvette P

Oct 2, 2016

I went to the service center to get a free car wash. I was informed that I was in need of an oil change too (all at no charge). The service technicians were very personable. They directed me to the customer waiting area. The service would last about an hour. I was pleasantly surprised. It was like walking into to someone's home. The chairs and couches we super comfy, they offered free wifi and the baseball game was on the tv! The time went by so fast because I was comfortable. I will not be stressed about future appointments! Everything was great!

Dino Ramic

Sep 29, 2016

Awesome service & speedy experience. Service advisor. Andy, Carl & Kevin are the coolest bunch of guys I met at a dealership & they take care of customers to a TV. Can't wait for the new updates to the new location and keep up the great work thank you.

Mike G.

Sep 22, 2016

Every time I have taken my car for service the personnel were highly professional, courteous and addressed my concerns. The work was performed impeccably. Recommend without reservations.

Rich Cristel

Sep 19, 2016

This was my 2nd time to buy a Kia. I've dealt with several people and this time Kris Portnoy was the one I had the pleasure to meet. He was a no pressure salesman, just what I like. Very professional.

CLP

Sep 15, 2016

We just had a trailer hitch installed on our Kia Sorrento for a bike rack.Kevin was very helpful in taking care of this as well as an oil change, tire rotation and alignment.The service department employees at Lou Fusz Kia have always been helpful, efficient & polite. I know the work done is of high quality.

KMK

Aug 31, 2016

I bought my Kia Shortage from Sam at Lou Fusz Kia in 2008. I have used the Lou Fusz Kia service center for every oil change and other services for this vehicle. It is now 2016 and I am getting ready to roll 95,000 miles and Sam (now in the service department), and the rest of the service team, have been extremely nice and helpful over all of these years! Their new location is very clean and easy to get to. Looking forward to working with them for the next 100,000 miles!

LaraM

Aug 31, 2016

I recent bought my 3rd car from Lou Fusz in February. This time a Kia Forte, so I worked with Steve Bedell at the Kia location, who made the buying experience extremely pleasant and stress-free. On Saturday 8/27/16 I brought my car in for it's first service at Lou Fusz Kia (In the past I did service at Lou Fusz Fiat location). I was immediately treated like I had been taking my car there for years. I don't recall the name of the guy who checked me in, but it was 11:30am that day. He was very nice and answered a few questions I had about the car, after having time to break it in. While waiting for my car to be serviced, I asked another gentleman from the service dept. a question about my extra key fab. He, too, was extremely nice and thorough in answering my question, informing me that the fab is covered on my warranty, should it malfunction again. These are the reasons why I will continue to buy any future cars from Lou Fusz. The customer service is outstanding and they make me feel appreciated for my business. Thank you all!

Kaye7263

Aug 28, 2016

Just brought my Kia Optima in for first service appt.Kevin was very friendly and took time to explain everything including a few minor recall type issues that needed to be addressed. My car was finished at the time he promised. And Marcus, who was cleaning another vehicle was kind enough to stop what he was doing and help me locate my car when I couldn't find it on the lot right away.

Meero

Aug 25, 2016

Charles helped me in selecting the Car I want & he chose the best suitable car for me & I just loved it. It was the KIA Optima 2016. The car is awesome, besides it was EXACTLY what I had in mind, including the dark blue color with Leather seats & backup Camera among the many features it's got!! The dealership treated me very well & honored my request to hold the deposit request till I had it. I'd definitely recommend Lou Fusz KIA to another friend in the future & will do business with the dealership again! Can't beat free car wash for when the car gets serviced either!Thank You,Mero

Mstetina

Aug 25, 2016

Mike Carroll and all the staff at Lou Fusz Kia were awesome to work with! They were friendly and very accommodating. Mike went out of his way to listen to what I wanted in a car and find the perfect car for me. The finance team also worked very hard to keep my payment within my budget. Finally, the whole process was extremely smooth, and the team made sure my husband and I finished in time to make it to the Cardinal's game! We absolutely love our car and would definitely recommend Lou Fusz Kia and Mike Carroll to our friends and family! Thank you for everything!

maylily

Aug 18, 2016

Just bought a new Kia Soul. My salesman, Steve Bedell, was fantastic and all the staff were amazing, helpful, and nice. Even though they were in the middle of moving to a new facility, things went smoothly. Little hiccups that could have been a big problem (forms packed up for the move already, etc) were handled professionally and seemingly effortlessly. I was very impressed as I know how nerve wracking a move can be. So, I have my new car and I love it! If I could only figure out the presets on the Sirius XM all would be great...user error, gotta love it :)

Unsatisfied Customer

Aug 18, 2016

I've taken my car into the service department for warranty but they quickly dismiss the problems as unable to duplicate because they will not listen to what what I've told them about when and how the problems occur. They just dismiss it and I'm stuck with the problems even I have a new car.

Trose

Aug 14, 2016

My service is always awesome there. The guys are always friendly and fun to talk to. I will see you all in the future at the new location!!!

Rita5

Aug 13, 2016

They are excellent in customer service and in servicing my car. I feel taken care of and I trust them. That's HUGE! I've bought my last 2 cars from Lou Fusz even while living in another state I drove back to MO and bought from them.

Steve Jackson

Aug 11, 2016

I have been buying cars every 2-4 years for fifty years and this experience was at the top of my satisfaction list. Of course it started with my salesman, Larry Haywood, who took the time to understand what my needs were. My experience has been that the salesman tries to jam down whatever he needs to sell, but not Larry. He was more interested in my situation and made sure he tailored the sale to meet my needs. Then the supporting cast came into play. Larry's manager, Mike Wands, and the finance manager, Tracy Floyd, jumped through hoops to get me the financing needed because the deal I wanted was tough and very specific. Bottom line is that I am driving my new Kia Optima which happens to be my favorite car ever! Even beats out my previous two Lexus 450s. Thank you Larry, Mike and Tracy. You are an unbeatable group of professionals.

Janet H.

Aug 3, 2016

From shopping on the internet to talking to the salesman our experience was very positive they were never pushy and always very nice and professional and I love my new Kia Sportage! Thank You for making the purchase stress free!! Will recommend Lou Fusz to all my family and friends!

rottndox

Jul 28, 2016

I was having trouble getting my car to start several days in a roll. So I called the dealership and talked to them - sounded like it was my battery, so I talked to the gentleman in the parts department. He was very helpful and told me about the battery they carry for my car and it having a life time warranty. After I got off work I run by the dealer ship and they were very willing to help me with my issue. The gentleman at the service help got me checked in and had the battery replaced in no time. As always very friendly group of guys. Would not go to another dealership - and I live in troy MO. There are a couple of Kia dealers closer to home, but I like the guys at the Lou Fusz Kia. I worked with more then one service guy... Let me add that I called auto zone an was told that a 2 year battery was $120.00, so when Kia told me I could get a lifetime battery for $150.00 that was a no brainer for me.

tony0422

Jul 28, 2016

I had Chris as my Salesman. He treated me like I was Royalty. And found a vehicle that I like and in my budget. And found a loan for me. That works for me. He also got G.A.P. insurance for me with 7 free oil changes. Plus anything needs to be done to the vehicle. It's covered. I highly recommend this dealer to anyone.

Jim

Jul 18, 2016

I wish my salesman had given me a complete answer when I asked how to open the passenger compartment with the 'key'. The answer is, that you have to take the door handle apart to do so. If I had realized this, I might have looked for a different car. After I purchased the car, a salesman showed me how to unlock the passenger cabin with the key and I was surprised at how awkward it is. If the battery of my remote dies while I'm out of the city, it will be very non-user friendly.Besides this, I do like the car. I got the basic LX model with only a moderate amount of technology. The car gets good gas mileage. I like the ability to have 'settings' in the computer --- like how the car handles headlights. I have set the lights to go on and off automaticly, but you can set it to do it manually as well.

FACE

Jul 14, 2016

I have been taking my 2011 Kia Sorento for service at Lou Fusz ever since I purchased the vehicle there. There overall service is by far outstanding. I never have any issues with their work.

Chad VK

Jul 13, 2016

Had a great experience purchasing a pre-owned Jeep Wrangler. Kris Portnoy is very professional and enjoyable to work with. I would recommend stopping in and seeing him.

Malbers

Jul 11, 2016

We originally came to look at a different car we saw on their website, b after taking it for a test drive we realized it wasn't for us. We sat down with Steven Bedell to see if there was anything else in our price range and found a car that he thought he could get the manager to knock the price down on. We took it for a spin and knew it was the one for us! His persistence is the reason I have the perfect car now and he was very personable and a pleasure to work with the whole time. I would highly recommend the Lou Fusz Kia dealership!

Jessica Stevens

Jul 7, 2016

Mike Cerva was friendly and great to work with. I felt like he worked extremely hard to find exactly what I was looking for. Customer service was excellent! This was my second purchase from Lou Fusz Kia and I highly recommend them!

DDT

Jul 6, 2016

Our new Kia Soul purchase with Lou Fusz Kia was great from beginning to end. Mike Carroll was our salesman, and he communicated very well what we needed to know without making us feel pushed in any way. Actually, we both agree that he is one of the only salesmen we have ever dealt with who didn't take the conversation into all kinds of non-related topics, so it was a real pleasure dealing with him. He is super-knowledgeable about the Kia products and very enthusiastic. Tracy Floyd got us through the credit application process very quickly and, again, without making us feel pressured or pushed to purchase additional products or services. Thanks for a very good experience, and we will be glad to refer others to Lou Fusz Kia.Dennis and Elaine Treadway

Rhen16

Jul 6, 2016

I just purchased a Nissan Rogue, my salesman Juan was wonderful, the finance mgr Mike worked very hard and got me a unbelievable trade in deal financed with all the perks that would cover me as long as I own the vehicle. I have found a place that have earned my business for all future purchases...I left a happy, satisfied customer....If you are looking for professionals that don't treat you like a earned sales commission go and ask for Juan G & Mike in finance and tell them Robin sent you.Robin H.

Matt Sissom

Jul 4, 2016

Everyone was very helpful! Our salesman Joe Lehne was a huge help and made our buying experience very easy

Robert

Jul 4, 2016

Mike Cerva and the finance lady were wonderful. The only thing that could be improved would be the price! Thank you very much! I now have reliable transportation to get me to and from work. I have a friend who also has a Kia Soul. When we call each other from our cars the call is Soul to Soul! (You need my permission to use that.)I am a very happy customer.Robert R.

bock6982

Jun 30, 2016

I had an absolute wonderful experience at Lou Fusz Kia. I was in need of a car for my son. Joe Lehne was not only helpful, but very polite and courteous. Joe didn't hassle me, just helped me out. It was a quick and pleasant experience. One of the best car buying experiences I have ever had. I appreciate that and Lou Fusz Kia will be the first place I look next time I need a car. Joe Shepard, the finance manager was also very helpful as well. I enjoyed my time with him too.

Dianna Davis 57

Jun 27, 2016

Mike Cerva and Charlie are the best ever salesman. I have worked with Zack in service and Lou Fuz has the best people and customer service. They are great.

lindasue59

Jun 17, 2016

I am so glad I bought my Kia Soul at Lou Fusz.Every time I bring my car in for service the personnel always advise me of what my vehicle requires to keep it in the best running condition. They are friendly and eager to help me with any questions I may have. Sam always greets me with my name and a smile. Makes me feel like I'm not just a customer but a part of the Lou Fusz Kia "family". Would recommend (and I have) to anyone that asks!GREAT JOB!

Dissatisfied

Jun 16, 2016

Purchased my 2016 Kia Sedona SXL at the end of May 2016. I thought I was buying a "new" car, but after I got home noticed that I had over 4000 miles on the vehicle. Before we left the dealership, Joe Lehne, our sales rep showed us all of the features of the car. He did a great job, was friendly and knowledgeable. When we got to the GPS Navigation system it did not work. Found that someone took the SD card out of the unit. He told us to bring it back the beginning of next week they would fix it. My wife took it in and they couldn't fix it - wrong VIN number associated with the SD. Brought the car back a few days later to have the GPS fixed per their advice. Could not get to work. They ordered a new SD card. About 8 days later unit fixed.Brought car home and started playing with the GPS to load addresses into the unit. Tried to add addresses for my kids in Imperial and Herculaneum, Missouri - GPS can't find the addresses. Tried adding addresses for friends in the city of St. Louis, works fine. Seem's like you always have to wait to get someone to call you. If you're planning to buy a Kia Sedona and if it has navigation in it, but doesn't work - Run as fast as you can. They are a great dealership when you haven't paid for the vehicle but after they receive the check the problems begin.

SouthCitySue

Jun 10, 2016

I love bringing my Kia Forte to Lou Fusz for warranty work or oil changes. It's the most enjoyable experience I've had at the mechanic. I always feel as though I'm in good hands with Andy, my service manager. And you can't find a more comfortable waiting room with a selection of beverages and nice chairs to relax in while watching TV and waiting for your vehicle. I bring my Kia here all the way from South St. Louis because I prefer not to use the Kia dealership that is closer to my house. I trust Lou Fusz.

eaglepa63

Jun 7, 2016

A wonderful experience and it was a really fast process. Mike was our salesman and he made our experience a nice on. He was very helpful and provided us with a lot of information and keep us informed as the buying process was started.

Brad L

Jun 6, 2016

Great new car buying experience without a lot of the run around and hassles that other dealerships seem to get in their own way with. Mike Carroll helped me get exactly the car I was looking for and on my way shortly thereafter.

AWBer

May 31, 2016

Went to Lou Fusz Kia intending to purchase a new Sorento, but after discussing several options with my salesperson, Mike Cerva, I decided to lease instead. Mike thoroughly explained all the pros and cons and was extremely helpful in getting past the paperwork and into my new Sorento. He even walked me down to the Service Department to set up an initial appointment for an oil change. Thanks Mike, great job! Art B.

Seniors

May 29, 2016

Steve Bedell was so patient and explained everything completely that my husband and I felt very happy with our new 2016 Kia Soul purchase. Steve was very kind and took extra time to make us very confident. I will recommend him and Lou Fusz to all our friends. And it was a lot of fun working with him! Thanks again.

Bridjet

May 26, 2016

I appreciate the service I receive at Lou Fuse Kia my first of contact is the Service Advisorsalways so accommodating and helpful. My last visit SHELBY really went above my expectation to help me so I say THANK YOU THANK YOU

Laceykg

May 21, 2016

Great experience at this dealership! Wouldn't go anywhere else to buy a vehicle in the future. Worked with Joe Lehne, and he was very patient and helpful. All of our options were explained to us very clearly.

S.Jones

May 19, 2016

Everyone in the service department is great! Sam helped with our last visit. Service has always been a good experience.Talked to Mike Carroll also.

magmas

May 2, 2016

My compliments to everyone in the Lou Fuse service dept. My Kia Cadenza was in for its regular service "check up". It was a wonderful experience.Andy and Carl are the individuals I dealt with. I had to leave the car there for most of the day, so they can service it. Carl was kind enough to shuttle me from the dealership to my home and back. I appreciate each and every person that I interact with, there. Great people.

Gina

May 1, 2016

I was treated like royalty throughout the whole Fusz experience. Everyone is the best. I feel this is the place to purchase all my vehicle.

Leora Scholten

Apr 28, 2016

Our salesman Mike Carroll was very effecient in answering all our questions and concerns and actually made our car buying experience fun. ShelbyParker wasalso very informative in explaining all the paperwork.I love my Kia Soul!I can't really answer the service questions below because I haven't had to have any service done yet but am looking forward to getting my service done by Lou Fuze Kia in the future.

Cardfan34

Apr 19, 2016

From the moment I walked in the dealership I was greeted by Steve and Lisa. They were expecting me and I knew right away I was going to have a wonderful experience buying my new Kia. They pulled a car with the specs I was looking for. I was very happy and excited. They set me up with all the paperwork and made the sale very professional . It was a breeze! Thank you Steve and Lisa!!!

John Jansen

Apr 19, 2016

Came in looking for an Optima for my daughter. We worked with Mike Carroll who did an excellent job, very knowledgeable about the vehicles and did everything as promised. Very little wait time, in and out with great service. An excellent experience!

Jill

Apr 17, 2016

I researched the car I wanted on line, went to the dealership and drove out with the exact car I had selected. Everyone was friendly and very knowledgeable. There were no high pressure tactics and they went out of their way to make sure I was satisfied. All in all, a very pleasant buying experience.

Michael Payne

Apr 5, 2016

Entire staff was very helpful from start to finish. First contact by Internet. Then Joe Shepard took the time to figure my needs and price range for the kind of driving I do. Joe also was involved with the financing, which was helpful to stay with him from start to finish.I would highly recommend Lou Fusz to anyone looking to purchase a vehicle.

Nancy

Apr 1, 2016

You're lucky to have Zack behind your counter. Always explains the work being done. Alway greated by my name. I have been coming to this dealership for years. Bought another car here years ago, now have another car.

Michelle

Mar 26, 2016

I walked in and got the exact car I wanted. Everyone at the dealership was super nice including my salesman Michael Carroll. I will definitely be doing business with this dealership again when it's time to purchase again.

Neiko56

Mar 25, 2016

Charlie Hunolt was very professional and very easy to deal with. I hate being pressured and felt very at ease during the process. He was very patient running and re-running numbers until I was satisfied.

Karenm621

Mar 24, 2016

I didn't have the time to schedule an actual appointment, NOT A Issue with a little wait the team took care of me!!! I will be back again.

norabora00

Mar 20, 2016

My dealer Mike was awesome. He made my experience very relaxed, no pressure and made car buying easier then many other dealerships that I had visited. Joe in finance was very kind as well. They have a great team here at Lou Fusz Kia!

leathers4

Mar 14, 2016

Our salesman was informative and easy to talk to. The overall experience so relaxing and not at all overwhelming as in past experiences. My wife and I liked that everything was fast and efficient, not an all day affair!Thank you so much for helping us get a nice family vehicle!

frodob9

Mar 10, 2016

We used TrueCar to get a price on a new Kia Rio. Lou Fusz Kia called immediately saying that they could take care of our needs. Alex Carver was our sales consultant, he did a great job with the whole process. This is the second vehicle we have purchased from Lou Fusz and we will definitely buy from them again.

tw koonce

Mar 10, 2016

ive worked with mike carroll and mike fienstein on several kias we have bought and found them both to be very professional and honest in their dealings with us. this is the 6th kia i have bought and my family is almost all kia owners. I have bought many vehicles in my life both as company cars for my business and for my family and have never been treated more respectfully and honestly than i have with these two gentlemen.. My rating based on a 5 star rating is a 10. I will forward as much business their way as possible...regards tom and diane koonce

Millennium Falcon

Mar 7, 2016

Called Lou Fusz Kia on a friends recommendation and talked with Kris Portnoy in sales. During our conversation he asked questions to find out specifically what I was looking for in my next new car and setup a time to come in for a test drive. On the day of the test drive (several days later), Chris did what he promised, he had a freshly washed Kia Optima EX sitting out front waiting for my wife and I. After walking us around the car and pointing out features, he answered some questions we had, and then were on our way with the test drive.Once we were back at the dealership, Kris sat down with us to see what we could do. Kris was fantastic to work with, extremely patient, and willing to help us in any way he could. ALL car salespeople could learn a lesson from Kris on how he treats his customers, with respect.Thanks Kris!!!

arjaeger

Mar 4, 2016

I recently purchased a new Kia from the staff at Lou Fusz and everyone I came in contact with was extremely helpful and courteous. Thanks for all of your help!

KIA-DRIVER

Mar 2, 2016

The entire service department goes out of their way to make sure your car is kept in good working condition. Service is the only reason we come to you. Thank you Zach.

FACE

Feb 22, 2016

I always receive great service at Lou Fusz Kia. Shelby Parker goes out of his way to check out everything. They in general are always friendly and go the extra mile to make sure your car is serviced properly.

JenScholbe

Feb 22, 2016

Steve Bedell always goes out of his way to answer questions and is the best car salesman I've had. Even a year after purchasing the car he still helps with my needs. Thank you guys!

violet4atswbell.net

Feb 22, 2016

My check engine light was on but the repair did not take long. The young man that handled my paperwork was very nice and even saw to it that I got a discount.Of all the experiences that I have had with auto repair in my 40 years of car ownership, Lou Fusz is superior.

Jfout

Feb 21, 2016

In searching for a new car I stubbled upon Lou Fusz Kia. I had every intention of shopping around, however, Joe Lehne my spectacular sales rep put in major effort to ensure I found the car I wanted. The great Lou Fusz finance team explained my options and I walked away with the perfect car and the perfect financing option for me. This was such a positive expierence!

Stscynjon

Feb 19, 2016

We worked with Mike Cerva before but couldn't find a car that fit our needs. We returned to Lou Fusz Kia because we had a good experience; a no pressure salesman. Mike treated us great, he went over and beyond to make this deal work. We drove away with an awesome car for a great price. When we are ready again, we will go back to Mike because I know he'll take care of us.

Robeen61612

Feb 18, 2016

I came if for an oil change an a whim because I noticed I was over due for one. I was brought right in and only had to wait maybe an hour and I was back on the road. The service writer Zack was super helpful. The technician Andy got my car in and out super fast. They even took the time to vacuum out my car and wash it for me. I recommend your dealership to all of my friends and family and 2 of them, so far, have purchased cars from you! Keep up the excellent work!!

Micheal Autry

Feb 10, 2016

My sales rep was Charles Hunolt and he was extremely helpful with the entire process. Probably most important; Charlie was able to help my wife and I feel confident about a purchase decision which I was unsure of making. He helped us weigh out our options so we could get the best deal possible. Everyone at the dealership is very friendly and I would highly recommend them for a vehicle purchase. Especially with Charles Hunolt as your sales rep... :)

Sportage

Feb 8, 2016

I love my 2016, appreciate all the help from Charles Hunolt. He knew what my request was & found me the right Sportage with a few more bells & whistles. I requested & he delivered :)Also appreciated all the assistance from Chad completing the paperwork.

BMP77

Feb 4, 2016

We came to Lou Fusz Kia because we had a specific 2015 Optima to see. We met Kris Portnoy at the door. He tried to understand what we were looking for, what we had to spend, and what we wanted for our tradein. He showed us the car we were interested in and another option. His suggestion was an improvement. As we were prepared he gave us exactly what we expected and more. It was a great experience in dealing with Kris, his sales manager and the finance manager. No BS, quick, friendly. We would highly recommend this Kia dealership over any other in the area.

Ann60

Jan 25, 2016

My salesperson was Kris Portnoy. As a wife leasing the car, he gave his full attention to me; immediately understanding I was the one for his focus. (One Kia dealership we visited in the area did not show this courtesy; centered on my husband.) Kris was able to answer all questions about the features of the Soul on the test drive. The extras we wanted with our package; mud flaps, cargo tray, and spare tire were immediately installed on the car. Kris mailed a personal note thanking us for coming to the dealership for a test drive and offering to assist with the purchase. The general manager, Mike Feinstein, sat down and gave us an immediate "no nonsense" quote on the car after our initial test drive. When we moved on to other dealerships, Mike stressed that this was a firm, lowest quote possible, and he was right. Nathan Voorhees was another great employee of the dealership. He made the final paperwork flow easily and had us out-the-door within the hour. Oh yes, we were also introduced to the manager of the sales dept., Tom Day, and he quickly explained the workings of his area. My husband and I were torn between this dealership and another, but it came down to the opportunity to participate in the "Car Pass Member" program. This program is for the maintenance of your car with multiple locations available. Even my husband is changing his service to Lou Fusz, he owns a Kia Sorento but purchased from a different dealership 2 yrs. ago, which will build points to cover some of his oil change, tire rotation costs. Bottomline, we were clearly taken by surprise with the upper end treatment from this dealership. Kuddos to your training philosophy and personnel!

NewKiaGirl

Jan 25, 2016

I purchased my new Kia on Friday and had a great experience! Cynthia was very patient and helpful, answering my many questions regarding our corporate program. Kris was my salesman and I cannot say enough good things about him. He asked questions to ensure I was getting the best deal for the options I was interested in. Once I selected the model, he helped me get a great price for my trade. He walked me back to show me the service department and even set up my first oil change appointment. From the first email I sent to driving off the lot, everyone I dealt with was professional and knowledgeable! Would definitely recommend to all of my friends and family! Thanks again Lou Fouz Kia family!!

erock32

Jan 23, 2016

Excellent buying experience at Lou Fusz Kia. We drove in from out of town, visited Lou Fusz and Napelton's. Went to Lou Fusz first had very pleasant experience, it was no pressure sales, they knew we wanted to check out Napelton's inventory before we made a decision, they enticed me to come back. We had a rough time at Napelton's, very high pressure, went back Lou Fusz as soon as we could break out of the other dealership. Mike Carroll at Lou Fusz is fantastic to work with!! Will always check with him before deciding on a car purchase.

Paulsen

Jan 21, 2016

Me and my old 6 figure mileage Kia Optima were treated as well as if I was driving the newest and most expensive car on the lot when I came in for service last week. Thanks Andy.I've come to expect this type of service at the St Louis Page Avenue Lou Fusz location.

Tkdkid17

Jan 21, 2016

Went to buy my new Kia Soul and was very impressed with the service. Steven was a great salesmen, answered all my questions and got me a great deal. Knowledgeable friendly and fast! I know I'll love my soul for a love time!! Thanks Lou fusz Kia and Steven!

JLAllen2120

Jan 11, 2016

First time at this dealership, had a great experience! From the time I was contacted from an online request up until I picked up the vehicle it was hassle free!

jaq97

Jan 7, 2016

This was my first time purchasing a car and they were very friendly and helpful with me making the right decision. They were very friendly and not to mention they had a great deal :)

jcb14

Jan 7, 2016

1st of all, they were very busy when we came into the dealership. But, we were acknowledged promptly. We dealt with Micheal Carroll. He was with another customer at the time. But, he made sure we knew that he would be with us shortly. He was apologetic for our wait. He helped us sort out pros & cons between the 2 different models we were looking at. We had decided on a Sorento. Unfortunately, the selection in stock was low, in the trim level with options we wanted. He and the general manager searched other dealers, for a vehicle that matched what we wanted. They had found 1 at an dealership, about 100 miles away. After working out the details, we agreed to getting that vehicle. All along Micheal was not in the least bit pushy. He was very attentive to our requests & did everything he could to get them taken care of. He was also very efficient with our time. He did a lot of multi-tasking. I hadn't bought a new car in quite sometime. The last couple times, I had felt like I was drained by the end of the purchase. This time was different, in virtually every aspect of the buying process, I felt that I was a valued customer. I am very appreciative for the way Micheal handled the process. Would HIGHLY recommend him & Lou Fusz Kia to anyone! In addition, the finance manager, Tracy Floyd, was very good to deal with. No high pressure to buy additional services or items.

garmoo

Jan 6, 2016

Kris Portnoy, was who I delt with and from beginning to end he helped me through the process. Which I was grateful for because this was my first new car purchase and I was not familiar with the process. But thanks to Kris I walked it just looking for a quote and walked out with a brand new Kia soul,

maryakushina

Jan 6, 2016

Lou Fusz Kia was really great and helpful during my car search. I've never bought a car before, but Steven was very kind and friendly, which was much appreciated during this new experience. He worked well with my dad and I, and I walked away a new car owner! I would definitely recommend this dealership to anyone.

Thrify

Jan 6, 2016

Kris Portnoy provided excellent customer service and helped us navigate the purchase of our new Kia Soul. Our prior car needed to be replaced quickly & decided on a 2nd Kia Soul.Highly recommend this dealership!Kenneth John

Yogibr1

Jan 6, 2016

My recent Kia purchase at Lou Fusz was relatively quick and painless as the sales rep, Joe Shepard, was very helpful and pleasant. I'm looking forward to my future dealings with Lou Fusz when it's time for service on my Kia.

Dmac

Jan 1, 2016

Would like to recognize Charlie for his honesty, helpfulness and patience with us. He made our car shopping experience stress free which we really appreciated. We will recommend Charlie and your dealership to our friends. Thanks Charlie !!!

sdallas1

Dec 27, 2015

Michael Cerva was our salesman and he is the best! He really worked for us to get us the car we wanted, he explained all the features on our new Kia Sportage thoroughly and linked our phones into the Bluetooth and set up all the other features before we left. Also explained all the incentives you get with purchasing a new Kia and introduced and set up our first maintenance appointment in the service department. Usually buying a new car is a nightmare for my husband and I bit he made this experience great! I will only be buying cars from Lou Fusz in the future and I highly recommend you to go see Mike at Lou Fusz Kia.

Brenda G.

Dec 24, 2015

I was shopping for a car for my daughter, and my first stop was Lou Fusz KIA. I worked with Charles Hunolt, and he was amazing! He was very informative and answered all our questions. We bought a KIa Forte, and my daughter loves it! I highly recommend Lou Fusz Kia, and I would ask for Charlie.

joclyn0724

Dec 24, 2015

Appreciate all the help Mike Carroll and everyone provided. We followed Mike from a different dealership and now know Lou Fusz will be where we purchase any future vehicles. Thanks again!

Toya12

Dec 24, 2015

Mike Cerva got me in a brand new car something I never thought would happen right now ,Top Notch service is what I received and I'm so grateful as the other person said I can't even put it into words,Thanks again to you and your team for the time and effort u put into getting me into my amazing car

patrick reed

Dec 21, 2015

Reviews and price bright me to Lou Fusz Kia, and all I wanted was someone who could be direct, honest, and efficient. I found that someone in Mike Carroll. Previous car buying experiences have always involved too much back and forth, and dragging feet. Mr. Carroll was flat out running for us so that we could get the car at our price as fast as possible. For that, we are extremely gracious. Thanks!

Still good people 8004

Dec 19, 2015

Words will NEVER be able to express my gratitude towards Sam in the Service Department on Page. I brought my Kia Forte in for an oil change, only to find I needed a few more services I couldn't afford at the time. With two children, a deployed fiancee, tight budget, and Christmas right around the corner, there was no way I could afford to spend the money at that time. With that being said, let's just say Santa came early via Sam!!!

tony0422

Dec 18, 2015

Chris Portney Took very good care of me. He found a deal more than I really wanted to pay for but in the long run. It was a newer vehicle with less miles and factory warren tee plus I added the GAP insurance so I have more coverage. Plus 7 Free oil changes. I'm down to 6 now but that's a big savings because the car takes full synthetic the oil changes are $80 a pop. and they are willing to change for free. That was the deal breaker for me!!! Saved me money in the long haul.

DCB08710

Dec 17, 2015

I brought our new Kia Soul in for it's first maintenance visit and I was very impressed. The Service department was very helpful and went above and beyond to make everything go smooth. The shuttle service was a great benefit to get me back and forth from work, along with the text notification I received when the work was completed. I am looking forward to a long and friendly experience with our new and future purchases.

Cmdoom

Dec 16, 2015

I have now bought two cars from Kris Portnoy at Lou Fusz Kia. I will NEVER buy or go to anyone else. He is very professional and willing to help anyone get what they want and need. Kris knew that I needed a third row quickly but didn't want a mini van. I didn't even have to drive in to the dealership until it was time to sign paperwork. He communicated with me over the phone with what he needed and what I wanted. He was able to get me hooked up with a 2016 Kia Sorento with a third row and multiple extra features that I was extremely happy with. The color he picked was perfect and the time it took was outstanding. I will always reccommend that any friends and family go to Kris Portnoy at Lou Fusz Kia. I have never had a dealer with such a great attitude without being uncomfortably pushy.

Blueline69

Dec 14, 2015

Excellent service, made us laugh and made for an all around pleasant experience. Didnt try and upsell us on anything and most importantly listened to our wants/needs. Would reccomend him and the dealer to anyone. +1 for Mike Cerva for quality dinner referral as well. - New owners of the demo black on black Sorento

Richardson-Tovar, Mary

Dec 13, 2015

Over the years I have bought 4 cars from Lou Fusz. I have been extremely impressed with their quality, business ethics, professionalism, and warmth when buying and servicing my cars. This latest purchase was orchestrated by Kris Portnoy with him enlisting the help of other Lou Fusz team members when he felt their expertise in a particular area exceeded his own. As always, I was impressed with the team's ability to come together so seamlessly and efficiently to make my purchase as easy as possible. I will continue to do business with Lou Fusz and would recommend them highly to anyone.

canadaguys

Dec 10, 2015

Everyone was very helpful and friendly. We followed our salesman Mike Carroll from his previous dealership and are very glad we did. Gave Mike a list of what we needed to make the deal happen and he did a great job in making it so. Love the new Sorento and look forward to doing business with the Lou Fusz Family. Thanks again everyone and Merry Christmas!

irishpatty

Dec 10, 2015

This was an easy and successful service visit. John Piotraschke was very thorough in explaining the sevice and also attending to a possible recall. Friendly and quick service was much better than expected. I will recommend this dealership to everyone. I already have 3 family members servicing their vehicles here and a future one coming soon. .

marlekv01

Dec 8, 2015

I had a great experience buying a car to surprise my husband on Christmas. Everyone was really helpful in making my not so easy request happen! Alex was very patient with me and knowledgeable about the cars I was interested in. Thanks guys!

Ken

Dec 6, 2015

Just bought my 2015 Kia Optima from Lou Fusz Kia and it was the best and easiest car purchase I ever experienced. I went in for a new battery and oil change, while talking to Sam Day about lowering my car payment, he introduced me to Michael Cerva.While I was killing time waiting for my car, they made me an offer that I could not refuse. Thanks again to Sam Day and Mike Cerva for making my car purchase fast, friendly and enjoyable. I would noy buy a new car without going back to Lou Fusz Kia first.

trevor

Dec 6, 2015

I recently had a problem with my vehicle and Kevin in the service area did a great job in getting it in to determine what the cause of the problem was and to determine what the fix would be. After conferring with my local mechanic and putting Kevin on the phone with him, my local mechanic agreed with everything Kevin said and advised me that your proposal was very fair. My good experience then continued with Sam when I picked the vehicle up. He went out of his way to ensure my bill was credited to my Lou Fusz account even to the point of contacting me in the evening to get my account number that he had been unable to find after searching in a number of ways.

Cheryl Tesch

Dec 2, 2015

Through the years I have purchased several cars. This process of buying my cars was sometimes painstaking. All that changed last night when Kris Portnoy sold me my first KIA. The entire experience was over in a matter of days. It started with me searching online for a Red with black trim 2016 KIA Soul. I found that Lou Fuz had one. I sent them an email wanting to know if the car was still there. Within an hour I received an email from Cynthia saying yes they did. Well two things surprised me. It was Sunday and within that hour Cynthia had me setup for a test drive on Tuesday. (It was going to rain on Monday). I arrived at the dealership 1/2 hour early, met Cynthia and then was assigned Kris to start the test drive. I loved the car once I drove it. Now the haggling would start. But no it didn't. I could tell Kris was being truthful with me and did not pressure me into buying the car. I applaud the whole Kia team for the excellent customer service and for staying open past closing time. Within 3 hours I was in my new car. I will definitely tell all my friends and family about this dealership.

Pat's Kia

Dec 1, 2015

I never like going dealership but Kris Portnoy gave me the best experience I ever had buying a car.Kris took time and answered all questions

jennings

Nov 30, 2015

Great service by Zak Lentz. There's another Kia dealer much closer to my house. Well worth the longer trip to Lou Fusz. Saturday hours are very convenient. Less than 1 hour for service.

RobinH

Nov 30, 2015

I had a great experience at Lou Fusz Kia and Mike the manager and Kris Portnoy worked out the best deal they could get me. I am very pleased with both of them and the dealership. My husband also bought a Kia from Lou Fusz Kia last July. My daughter has a Kia as well. We will all three get our KIas serviced at Lou Fusz Kia on Page Blvd.. I am very happy. Robin H.

Colbert05

Nov 29, 2015

We came in looking for a sedan. 2 hours later we walked out with a 2015 Kia Cadenza. Joe Shepard was focused on making sure we left 100%happy.Thanks again for another great purchase.( this is our third car purchase from Lou Fusz and second from the Kia dealership off Paige)

Jay Mo

Nov 28, 2015

This was probably the easiest car purchase we've ever had.Mike Carrol was friendly,efficient and we know he worked hard to get this purchase done.I'm sure we got the deal possible.Many thanks to Mike and everyone involved.

wisniesw

Nov 28, 2015

We bought a Kia Sedona. Charlie Hunolt at Lou Fusz Kia helped us and the process was very smooth. He was patient, quick, and informative. We didn't feel pressured and the negotiation was very honest. We were pleasantly surprised how smooth the process was. Highly recommended!

Soul Lover

Nov 22, 2015

Kris Portnay was so helpful in making my Kia Soul dream come true! I will recommend to my friends! Everyone was very helpful and professional.

Mkz413

Nov 21, 2015

Best car buying experience I've ever had. Alex C. was awesome!! He got me a great deal! Excellent customer service! I would highly recommend this dealership and salesperson.

Genekia

Nov 19, 2015

Everyone was very professional and all our questions were answered. We were well taken care of by Charlie Hunolt and Chad Willis. We recommend this dealership to any one who wants to work with honest people. We came away with thinking everyone won on this deal. Thank you

Loftdweller

Nov 17, 2015

Mike Carroll made our Kia Sorrento purchase a feel good process, I would highly recommend this Kia Dealership to anyone who is looking for great customer service and a great quality car.Thank You to Mike and the staff at Lou Fusz Kia.

THL289

Nov 17, 2015

Joe Shepard made sure we found exactly the vehicle we wanted. He made sure we received the best possible deal. He also provided us with test drive vehicles very similar to the one we purchased which had to be obtained from another dealer. While he was delivering our new car, Joe took great pains to demonstrate all the new features and made sure we were comfortable with them.Tracy Floyd, the Finance Manager, was also terrific. She took us through all of the financing and warranty options and answered all of our questions.

Shawnahipp19

Nov 14, 2015

Buying a car is so stressful but Kris Portnay made me feel at ease and explained everything so I could feel confident in my car choice!

ahull44

Nov 9, 2015

Kris Portnoy really went above and beyond to get me in the car I wanted! I would highly recommend Lou Fusz Kia to anyone! I LOVE my new car!

Fototkr2

Nov 8, 2015

I had a great experience in buying my new Soul. Mike Cerva was great, he walked us through the process and made it less scary.

TinaBullock1

Nov 5, 2015

awesome experience. Fun, friendly people around every corner. Joe Lehne was awesome!!! He was well informed, helped me get acclimated with my new car and most importantly got me to where I needed to be on payments within $7! Rock stars. First time buying a car by myself and it was a great experience. Highly recommend and will totally use for service and future purchases!

MAL

Nov 1, 2015

Joe Sheppard, Alex, and Chad were very patient and helpful. We never felt like we were pressured to make a decision or purchase. We love our KIA.

Boukie70

Oct 27, 2015

My experience with the service Department with Kia was great. The time was approximately 45 minutes or less. The waiting area was very clean and pleasant and comfortable. Courtesy car was greatly appreciated.

Jeff & Lori DePillo

Oct 27, 2015

We did lots of research on a used Kia Soul exclaim. Lou Fusz was the only one who had one loaded within 100 miles. Called and explained to Nathan we are Christians and he matched us up with Mike Carroll. Mike was the the best, got the money we wanted for our trade and they/Mike did not low ball us. We'll probably be back. Might have found a new dealership and a great salesman in Mike Carroll. Thanks Lou Fusz. Jeff DePillo......

joe1201

Oct 21, 2015

I usually expect a lot from a buying experience and Mike Cerva far exceeded anything that I would have expected from him. I would not hesitate to recommend him and Lou Fusz to anyone who is looking for a car. I will definitely look him up if I ever need another vehicle.

JSchlueter

Oct 18, 2015

The sales consultant Michael Carroll made the whole car buying process quick and easy. I would recommend Michael and Lou Fusz Kia to anyone looking to purchase a car.

Kelliam

Oct 8, 2015

Shane Roemer was outstanding to work with! He was extremely helpful, knowledgeable, friendly, and in no way pushy to get the deal done. He kept me informed of the whole process and made my car buying experience with Kia very quick and easy. I will definitely be coming back to Shane for any car my family needs andi would recommend Shane and Lou Fusz Kia to anyone.

bethpo2026

Oct 5, 2015

Buying my first car was something that I dreaded. Julie, the sales manager, and Michael Carroll, the sales consultant, made it very easy to purchase my first car since becoming a widow. They helped me find the best car and the best possible package. I am very grateful for their efforts on my behalf. I will certainly recommend Lou Fusz Kia to all of my friends.

mmcstl06

Oct 5, 2015

I just brought my car in to be serviced. I told Zack Lentz that I was going on a long road trip. In about an hour I had my car back, fully serviced, washed and vaccumed. This is the third time that I have brought my car in for service and every time they have done great work in a timely manor. I left on my trip confident that my car was in shape and there would be no mishaps.I always feel confident bringing my car in knowing that Zack and the rest of the crew will take great care to keep her running fine for me

KIASoul2015

Oct 2, 2015

I was promptly greeted in a friendly manner by Andy Stumm. His attention to service was excellent and he had my car back for service in a few minutes. The work was done promptly by Chris Jones and now I feel much more confident that the key fob will work and I won't be sitting in a car waiting for a tow truck because of a bad key. You waiting room was a first time pleasure to me. I have had to wait in service waiting room numerous time but this was actually as a pleasant experience. Free coffee that was change/refilled while I was waiting (never happened before). Clean and a decent TV.Treatment overall was excellent and I got the feeling you really wanted your customers to feel comfortable and for that I was really appreciative. Great Sevice Al Morris

rpvinny

Sep 30, 2015

Just had my 2011 Sorento serviced again at Lou Fusz they continue to offer great service with friendly staff, will continue dealing with them. I just wish Kia offered an AWD minivan.

StLJon

Sep 30, 2015

Even though there are two other Kia dealerships closer to my house than Lou Fusz, I bought from them for reasons outlined here. I worked with four employees at Fusz including Julie Hallett, Mike Carroll, Nathan Voorhees, and Tracy Floyd. Julie, a sales manager, was my initial contact on the phone. Her seemingly genuine interest in providing whatever I needed to help me make a decision was much appreciated. She was also very responsive, coordinating things for me before my first arrival at the dealership which was really nice since I am not someone who likes to wait.Next, the extremely knowledgeable salesman Mike Carroll helped me out. He had answers for all of my questions and shared with me not just what was great about the car I was looking at, but also some of the (minor) things that were not so great. This made what he said much more credible, and I appreciated his honesty. It really helped my decision process.I also dealt with Nathan Voorhees, the General Sales Manager. I really liked the straightforward transparent manner in which Nathan dealt with me, sharing details regarding how he came up with the numbers underlying the financial aspects of the deal. The process of getting to the end deal avoided all the back and forth shenanigans that other dealers too often make you go through. It was a refreshing change and an approach that I wish other dealers would emulate. Also importantly, I think I got a really good deal since my monthly lease cost was $23 lower than what a competitor quoted, and the trade-in allowance I got was higher than what I was expecting.Finally, Tracy Floyd, the Finance Manager took me through the final steps. Here too, the process was superior to what I've experienced as part of other purchases during the last 10 years (at Hyundai, Honda, Acura, and Lexus dealers). Tracy prepared 90%+ of the documentation before I even went into her office so the process was very efficient. She explained each of the forms I signed, and she also described optional add-ons without the hard-sell that typically accompanies that process.I've just sat here for a few minutes trying to think of what recommendation for improvement I might include to end my review, but at least for now, I can't think of any.

Larrymac

Aug 6, 2015

I was looking to trade in an Optima for a 2015 optima. Kris Portnoy and Mike Cerva did everything possible to get me out of my old car and into a band new one. They stayed in contact with me while getting the price to my liking and after I left the dealership with a new car. They went above and beyond for me. I highly recommend them and Lou fusz Kia. This is my 3rd Kia I have bought there.

Catherine Doom

Aug 2, 2015

Kris Portnoy did an amazing job of getting me approved for my dream car; a 2015 Kia Soul! His customer service skills were amazing and his professionalism was great! He was extremely patient as I had my two kids with me. Everyone else at the dealership was so nice and very helpful with my kids. Even after I bought the car Kris sent me multiple emails to make sure that everything was going ok with my car and to know that if I ever needed any help to contact him.When I need a new car I will always go back to Kris!

Cmdoom

Aug 1, 2015

Kris Portnoy did an amazing job of getting me approve for my dream car; a 2015 Kia Soul! His customer service skills were amazing and his professionalism was great! He was extremely patient as I had my two kids with me. Everyone else at the dealership was so nice and very helpful with my kids. When I need a new car I will always go back to Kris!

lovebug

May 20, 2015

Michael Carroll was excellent. Not only did he answer all my questions, he was very professional. I did a test drive and all features of the car was explained. I could not be happier with my purchase of a 2014 Kia Optima. Everything that Michael had said about my Kia and its performance is true. I experienced Awesome customer service from Michael Carroll and would highly recommend him to family, friends and co-workers.

Brownell pam

May 12, 2015

Told our salesman Michael Carroll what I was looking for and he brought me the exact car I wanted. The experience was comfortable . He took me to my new car and explained how to use the equipment. Took my picture with my new car and made me feel like I am now a member of the Kia family. Thanks , Pam Brownell

blue17

May 8, 2015

Everyone I encountered here was pleasant and helpful, and Michael Carroll, my sales-person, was fantastic! He answered all of my questions and explained features of the car I wasn't familiar with, but not once did I feel any pressure. Finalizing the purchase price and the trade-in value of my other car was similarly painless, and quick! This was a great experience overall, and I would recommend Michael and Lou Fusz to anyone.

unhappy customer

May 1, 2015

brought my daughter to Lou Fusz Kia after talking to the salesman on the phone they had all her information and agreed on the phone that they had a car for $200 dollars a month and when we get there they told her her credit was not good enough she would have to have a cosigner after they pre approved her for credit over the phone they told her that they can get her a car for $300 a month which would have been nice if they would have told us on the phone so we did not have to drive an hour and a half to the dealership I'm very unhappy customer

kelseybarrow

Mar 31, 2015

I went in to turn in a lease and get a new car, and was able to do so quickly and easily. Michael Carroll did all the work and made my job so simple! I would recommend him and the dealership to anyone I know who is looking for a new car!

keplen

Mar 30, 2015

I am driving the car of my dreams thanks to Lou Fusz Kia and my salesman Michael Carroll. Michael took the time to listen to what was important to me in a car and then pulled up in a car in the perfect color with all the bells and whistles I wanted and then some. I knew I had to have it the moment I sat in the driver's seat. I went home to think about it, and Michael didn't push. He contacted me a couple of times asking if I had questions. When it came to discussing price, he was honest and fair. When we agreed on a price, I went back to purchase. He didn't stray from our agreement or try to add anything additional. How refreshing!!I highly recommend shopping Lou Fusz Kia, and if you have the opportunity, ask to work with Michael Carroll. Here's hoping you'll be as pleased with your next car purchase as I am.

msloan796292

Mar 18, 2015

Our whole experience was super, stress free and knowledgeable from our salesman, Joe Shepard to driving off the lot. Love our new car and looking forward to oil changes and car washes in the future.Thank you!We will SEE YA IN A KIA!!!

Dmkeane61

Feb 28, 2015

This was, by far, the best experience we have ever had purchasing a vehicle! Mike Carroll was the driving force that made this experience enjoyable. Frankly, the process of buying a vehicle can and had been exhausting in the past. Mike is a very professional salesman with a personality that made the process comfortable. I would me remiss by not mentioning the supporting cast, Elizabeth & Julie, who also did a great job throughout the process. I would recommend this dealership to anyone! Thank you Mike Julie and Elizabeth!!!

tjones

Feb 15, 2015

Had a great experience getting a new car. Salesman was polite, excellent, and walked us through everything in a reasonable amount of time. We were introduced to service and provided with all the information needed.

A_renea10

Feb 11, 2015

My mother actually told me about this dealership because she bought a new car 2 months prior, so I decided to check it out. I made an appointment with Joe Shepard and I already had 3 cars in mind. Joe was awesome!!! I test drove all 3 he was very helpful, honest, and just friendly and very easy going. This made me feel really comfortable and I was grateful for his input on the vehicles I test drove. I came in with an old bucket "05 Optima" and they flexed and bent a few numbers and I drove away with a 2012 Optima which I love!!!! The finance manager David was also very informative and helpful so I would definitely recommend this dealership to family, friends, and strangers too!!!!

JGWoolfolk

Jan 28, 2015

Well...i had been the proud owner of a 2006 Nissan Maxima, which i knew i would not part from. Had some unfortunate incidents occur which led to me needing a new vehicle. I was directed to Joe Shepard....Joe made me feel extremely comfortable about the whole experience and guaranteed me that he would make sure i got something i wanted. Lo and behold, i left with a 2012 Optima SX. That's all she wrote. I couldn't be happier and feel that i couldn't have dealt with a more honest and kind salesman.

rae1109

Jan 21, 2015

When I went to buy my first car alone I was stressing. Charlie hunolt made my experience absolutely amazing. He was friendly, patient, and explained any questions I had in depth for my understanding. It was everything but stressful working with him and made me feel so comfortable with such a huge decision in my life.

clozuaway

Dec 11, 2014

I have been looking for a car or SUV for a while but really wasn't sure what I wanted. Then I searched Lou Fusz's huge selection of used cars and found a 2008 Saturn Aura XR that I wanted to try out. I had been working with another dealer at another location and planned to have the car transferred to the other location to give the person I had been working with credit for the sale. I walked into Lou Fusz Kia and met Steve Bedell and explained that I wasn't going to buy from that location and planned on having the car sent to another location to purchase it there. He respected that and not only showed me the car, but offered his own time (knowing he wasn't going to make a sale) to allow me to test drive it and showed me all of the features. I was completely blown away with how much time and effort he took to show me the car even though he wasn't going to be the one selling it to me! He even took down some notes to try to get into contact with the other sales person at the other location.I contacted the other salesperson at the other location, and needless to say, for one reason or another he didn't pick up the vehicle for me. So, I stopped back by Lou Fusz Kia and Steve happened to be off for the day, but Melvin was there to greet me and started working with me. Melvin went completely out of his way to check whether or not the car was still available and for sale. He then went above and beyond to get the car out, let me look it over, take it for another test drive. After Melvin had worked with me, I knew couldn't pass this car down. He went way out of his way to make sure that the paperwork process went smooth and quickly. I have got to say, he knows what he is doing! I felt like I was in and out of there with the new car in no time! I'm amazed at how courteous, honest, knowledgeable, and friendly the staff I worked with there were!!!My Point is this, if you need a new car, start with Steve Bedell or Melvin Martin and you won't go wrong! Even if your car isn't at that location, they will go above and beyond to help you find what you are looking for at a very reasonable price! Both Steve and Melvin are very laid back and down to earth and didn't pressure me at all into buying the car. They were simply there to answer all the questions I had for them and went way above and beyond what I expected to help me decide whether or not this was the car for me! Because of them, I am now the owner of a 2008 Saturn Aura XR!!!Thank you Steve and Melvin for all of your help!!! I will definitely be reaching out to one of those guys the next time I'm in the market for a new car!

Mdorime

Sep 14, 2014

I recently purchased a 2015 Kia Soul at Lou Fusz Kia. The car-buying experience there was unlike anywhere else (I would know since I dealt with 3 other dealerships in 3 other states). Steve Bedell was patient, pleasant, and knowledgeable as he guided me through the purchase. In addition Steve, Jessica Lipe & the rest of the sales, made themselves available seemingly 24/7 to answer my questions. I highly recommend that you call, visit, or google Lou Fusz Kia if you are looking for a great car from a dealership, who demonstrates their belief in their product with an unparalleled warranty, while also redefining the car-buying experience. I can truly say that I am satisfied with car and it's price and very grateful for the excellent customer service that I received from Steve Bedell and the rest of the Lou Fusz Kia team.

deutman242

Sep 9, 2014

Came here in February looking for a new Kia Sorento for my wife. A friend of mine recommended the dealership and put me in contact with the GM that he knew. I spoke with him personally he was friendly and answered a few questions I had. He said he would give us the "family" treatment since I knew his friend. On the day we came up to look he wasn't working. He referred us to his manager to help us out.I spoke with the manager a whole 4 seconds. He came up and shook our hands and said his "best" employee would be working with us. He went back to what he was doing, which I later found out from his "best" employee, was washing his personal car.The dealer we had was a younger man. He admitted to only working at the dealership for 2 months. I thought he must be pretty good to be the "best" employee after only 2 month. Wrong. He was constantly pushy and didn't have any answers to our questions. He had to look up everything. Which is fine for some things but when you do it for every question, it gets annoying. Not only that, he talked to us about how he really didn't like his job and wanted to do something else.We finally got down to test driving a car. He picked a model that had way more features on it than we wanted (more expensive). He said it was fine and just to drive it and see how we liked it. We did like the car but again said it was too loaded for what we needed and it was in a color we didn't really like, we wanted black.We finally left after a very long and frustrating experience that got us not further than we liked the Kia Sorento.I got a call the next day from the dealer saying they just made a dealer purchase and got the color we wanted in and that he was ready for me to come up and sign the papers....what? I didn't even know how much it cost and in no way told him I wanted that vehicle. When I told him this, he got frustrated saying "what am I supposed to do with it now?" Seriously? You went and made a dealer purchase hoping I would buy it from you then got pissed I didn't. Awesome salesmanship dude. I told him I wasn't interested and we were going to look elsewhere.I got a call from the GM I originally spoke with a little later on. It became pushy again. I needed to buy this before the rebates ran out. Or it was I needed to buy because there is only 1 left. I didn't know dealers still got pushy like that with all the internet shopping out there. What really aggravated me about the conversation is he wouldn't give me a price on any of the models he would talk about. I would ask for a dollar amount and we would only give me what my payment would be. Always dodging and ducking the question. He finally got out of me that I wanted to keep my payment under $300...mistake. He then began crunching all the numbers and saying he could get me into that high end Sorento and keep it at $300 per month. When I asked how many years the loan would be for, he told me 6 years. Of course you can get the payment down that low when you are paying on it forever!!!I finally severed the deal saying we weren't interested anymore and were going to wait to purchase.I went to the Kia dealer in South County. Walked in told them exactly what we wanted. He pulled it up on the computer told me what the price was exactly. Bought the car the next day. No hassling, no BS, just straight forward business. Apparently that is tough for Lou Fusz Kia.If this was the "family treatment" I would hate to see what normal people get when they walk in. Bottom line I will never go back to Lou Fusz for anything and would caution anyone looking to go there. Unless you like the old school way of purchasing a car, someone pressuring you into a vehicle you don't want or need.

misspkiasoul

Aug 25, 2014

I pulled up and Mr. Shepard came out of the front door he assisted me with parking my car and I stepped out and he had the most pleasant smile as he walked toward me. Mr. Shepard introduce him self and said how may I help you, because of his friendliness I proceed to let him talk to me about buying a car. I was only coming to look at the cars and see how much one would cost me, because my transmission had just gone out on my SUV and I was not prepared to by a new vehicle for I had no money to put down and I didn't know how my credit was either, but Mr. Shepard assured me that he could help and he did just that. I'm so thankful for salesmen who really look out for people and not just try to make a sale.Excellent Job Mr. Shepard

toby2033

May 29, 2014

I chose this dealership because I had a confirmed offer of financing by a third party that was specific to this dealership only. At the very beginning of negotiating the salesman told me that the dealership financing was a better deal than what I brought in. He stated that if I used their financing I would get $1000 off the car I was interested in. I repeatedly requested the price of the car, what my trade-in would be and what per cent loan was being offered. It took about an hour to get the trade-in value (Toyota 4Runner that had been purchased at a different Toyota Dealership). It took about 90 minutes to get the price of the car from the salesman.Then the problems began. I could never get an answer as to what the loan rate would be. Dealer said it would depend on my credit score (of course!) and that they would not run my credit until I was sure this was the car I wanted and we had agreed on a price. He showed me a pre-printed table of different loan rates, loan duration (months) and approximate monthly payments. Again he said that he could not be more specific until he ran my credit and that he did not want to do that because inquiries would impact my credit score.So we went back to the price of the car. The price was higher than what TrueCar.com said I should be paying. In fact, I printed the TrueCar.com Certificate from the salesman's computer because he/ his manager didn't believe me. More delays, discussion back and forth between salesman, manager and myself. This took about another hour. Finally, they agreed to honor the TrueCar.com Certificate for the recommended price of the car. Then they told me that I would no longer receive the $1000 off the car price for using their financing. That somehow that $1000 was "wrapped up in the TrueCar.com recommended price for the car". That was enough for me. I didn't feel that this was a dealership that I could trust.Also, they DID run my credit after saying that they were not going to. That inquiry dropped my credit score by three points.

Shyron

Mar 19, 2014

Nick, at Lou Fusz Kia did a great job showing me various cars, negotiating the price and arranging finance. He was honest and forthcoming throughout the whole process.

goof

Feb 16, 2014

I had dealings with the internet sale people. Their prices are good and up front( Trucar). I had 5 questions and they were all answered in full and very quickly. Great way to buy a car!

Andrea

May 29, 2013

Awesome experience. They were willing to go the extra mile - when I purchased and each time I come in for service. I got scratch on my car and they came up with a very fair estimate.

Blake B

May 29, 2013

courteous and professinal - one stop shop here at Lou Fusz Kia. I have purchased my last two cars here and it has always been simple and easy.

Damond

May 29, 2013

The service manager usually works with me and he does a great job. He is knowledgable and always follows up with me which I appreciate. I have recommended others come here for service.

Janis

May 29, 2013

They care. They send a follow up note each time. I recently thought about getting a different car than a kia and was bummed that I might not come back. They make you really feel at home. Once I had to wait here for a few hours but it wasn't bad at they have Netflix! Also they recently invited all of their customers over for lunch and it was great!

Mindy

May 29, 2013

Nice friendly people. I have been coming here for a while for service and bought a Kia Sorento.

Wanda

May 29, 2013

If I had choice between Lou Fusz Kia and others for service I would chose them. In fact today I recommended my husband come in and get his service here at Lou Fusz Kia.

budfr0g

Dec 12, 2012

The moment I walked on the lot everyone was nice and very personable.The price for the vehicle we picked out was fabulous and the dealer had the color that i was looking for in stock.Overall it was the best experience I have ever had when buying a car. Thanks for such a nice change in car buying !

ANNA L. STATES

Dec 11, 2012

I'M VERY PLEASED WITH LOU FUSZ KIA AUTO REPAIR SERVICE DEPARTMENT. I WAS TREATED WITH RESPECT AND KINDNESS. THEY TOOK VERY GOOD CARE OF ME AND MY VEHICLE. HAD NO PROBLEMS AT ALL FROM THE TIME I ENTERED UNTIL TIME I LEFT THE SHOP. KUDOS TO LOU FUSZ.

Frisch

Dec 11, 2012

I am looking into trading my Trailblazer in for a sedan. I did not know how the process worked and Kristi Richardson through online chat helped me out. Good experience and answered all the questions that I had.

Mstes

Dec 7, 2012

I ONLY trust and go to this Lou Fusz for all my repairs and check ups.I have always had great care.Their honest,fit me in ASAP and have been nothing but polite.My primary person I deal with is "Kay Richardson".I could not ask for a better persons help.The mechanics are great and find quickly whatever problem I have.Their prices I couldn't beat any where.When the time comes this will be the only dealership I will need to go to for my new car(probably another Kia)

Elbirdo

Sep 28, 2012

It went something like this... (and it COULD have gone something NOT like THIS!) So, Emily and I are driving her Subaru Forester from Iowa to St Louis (wedding to attend), but mostly we're feeling 'vacation-ey' and everything is great... but for that noise. It creeps up on us, Friday night. By Saturday morning, it is a noisy noise: like a fan belt slipping or a water pump pulley going. So? So, we are not far from Lou Fusz Subaru and decide drive there, noisily. By some good fortune, we actually end up at Lou Fusz Kia, which happens to be open and ready to help us. Lou Fusz Subaru, it turned out, was next door (we somehow missed them), but were closed, so this worked out well for us. Mr. Jeff Skrivan, Service Advisor, has Chris Jones do some diagnostic work on the car, and it is determined that the noise is inside the engine. And this is not a good place to have a noise. So we make our own noises. BUT, Jeff and Chris are already PRETTY AMAZING. Here's how amazing: 1) Helpful and cheerful right away 2) Charged only $62 to determine the problem 3) Applied said $62 to ultimate repair 4) Prioritized us (fairly urgent situation, and we're from out-of-town) 5) DID determine the problem (lower engine pulley bearings GONE! And the bolt is bent) 6) Assured us they could repair it first thing Monday 7) Provided us a very nice rental car, at a very good price/day 8) Are friendly X friendly + friendly throughout the whole fretful time (had the bolt snapped, by the way, the engine would have been toast; and the bolt had just miles left...! Jeff said it was a testament to how well Subarus are made; he said he's never seen a bolt survive like this one did!) 9) Provided a written estimate 10) Fixed car on Monday (went out of their way to make sure they got all the parts necessary that day) 11) Final bill was LESS than the estimate (when does that happen?!) 12) Made us want to move to St Louis so we can have our Subaru and Infiniti serviced by Jeff Skrivan and Chris Jones and the other very friendly people at Lou Fusz Kia!!!!!

Bessie Hamilton

Sep 23, 2012

I purchased a Kia Sorento about a month ago at Lou Fusz on page, My salesman, Mike Wands and the finance person were great. My Kia is great and has had lots of great comments from people I meet on the street about how good it look. Every thing about my buying this Kia was fantastic and I highly recommend it to my friends and anyone else I meet. When I picked up my car, it was clean full of gas and everything about the car was explained in detail. Love it. This was my 1st Kia purchase but it won't be the last one.

R Mayer

Aug 12, 2012

After six months of research into a new car purchase, my husband and I settled on a KIA Sorento EX V6 and we are loving this SUV. My experience with Lou Fusz KIA was fantastic from start to finish. Not only was our salesman, Charles Wagstaff, a great listener intent on meeting all expressed desires for our new car, but he was also personable, efficient, and well educated in all aspects of car design and functionality. We encountered the same efficiency and friendliness in the finance department without the slightest pressure to purchase extended warranties etc. We were also pleased with the reasonable purchase price, final detailing, and a full tank of gas. Charles made sure we had adequate instruction on using all car options and has followed up with us since our purchase to see if we had any additional questions or needed assistance of any sort. We highly recommend this dealership.

Stlree

Jul 31, 2012

I like the idea of being able to chat to a customer service rep to set up an appointment. I chatted with Niketa French and she was very friendly and curtious. Thank you!

thall1

Mar 23, 2012

I was extremely happy with the internet specialist,Jessica Lipe, and my salesman, Mike Light. The person that was not as helpful was the sales manager.(didn't get his name) As I saw on another review, my husband and I had a hard trade-in also. We were first interested in leasing, but was told by the F and I manager that this was not possible because of our trade. We informed the manager that we were still interested in buying and that we were approved already through our credit union. He was quite rude and explained that the credit union doesn't explain everything about the loan. HUH? The fiance guy never tried to sell us the car nor did he try to fiance us, AT ALL. I had did the credit information on line, so he new everything before my husband and I had gotten there. We were ready to buy, and was never offered any suggestions other than we would have to put down $3,000 dollars. He never gave us any fiance numbers or attempted to find us a bank that would get me a car. We left the dealership upset and confused. I called my credit union and they were willing to give us more money to buy a car,as we told the manager when we were there. We went to another dealership that gave me more for my trade, and I purchased a new car that was more than the optima I found at Lou Fusz. THe fiance manager totally dropped the ball on this sale. Mike the salesmen againg was GREAT, and so was Jessica. I would recommed this dealership, but they have to get rid of that fiance guy. I really wanted to own that 2012 Optima, but I'm much happier with my 2012 Sonata.

anthony1231986

Feb 16, 2012

I found a car I really liked online, and on my first trip to Lou Fusz Kia, I bought the car I found because of David Wynn. He was definitely the nicest salesman Ive dealt with in the last years. David was extremely helpful and showed me every detail of the Carfax, explaining everything about the car. Just the overall experience with him was great, he made me comfortable and let me know if things didn't turn out how I wanted, it was fine for me to walk away and reassess what i needed to do. That proved to me he wasn't going to lie or scam just to get me in the car, he wanted to make sure I made the choice that was right for me, and would be in my best interest.I would personally recommend David Wynn and Lou Fusz Kia to find your next car, neither will disappoint you.Very pleased customer, Tony

Corey

Feb 11, 2012

Chatted with Heidi online and received every answer I needed. Professional customer service and courteous. Very enjoyable experience!

dconway2505

Feb 7, 2012

I am very happy with the way Mike Light handled everything. We came in with a hard trade-in. He worked with us and we got the best deal we could for our trade. I left with a 2012 Kia Sportage. Mike is a really nice guy and he will do everything he can to make sure you leave happy. He even set up my phone and showed me all the fun things with my new car.

Alleyesonme

Feb 4, 2012

I walked in to the Kia dealership without knowing anything about the Kia vehicles. My salesman Charles Wagstaff went through the different vehicles in detail; to make sure it met my needs and wants in a car. I ended up purchasing a 2012 Kia Optima the whole process of looking at cars, negotiating, financing, and delivery of car went well. My experience of purchasing this car was relaxed and smooth environment that I enjoyed. I would recommend this dealership or at least Charles Wagstaff made my visit to Lou Fusz Kia an excellent car buying experience.

Marler

Feb 3, 2012

My husband and I just purchased a Forte from Lou Fusz Kia. We love it. The salesman, Mike Light, was great. He helped us get a great deal on a new car that is going to save us lots of money. It was a low pressure enviornment and everyone was very nice.

jldgratz

Feb 2, 2012

I've owned Ford's, Toyota's, BMW's over my yrs btwn 16-40. Always had anxiety after purchase. Then I went to Lou Fusz KIA. I traded my BMW for a KIA Sorento 2012. This SUV has more features then the "luxury" car. The sale process was no pressure, no hidden costs, basically straight forward. I love this SUV. Go see Mike Light. He doesn't let you leave the lot with out knowing all the car's features! Thanks Mike! Thanks Lou Fusz!!

ben.schnider

Jan 26, 2012

I had no problems for the first 2 years but last week I got a light on my dash, called Fusz and they were able to get me in the next day. No big deal as it turns out, my gas cap. They did inform me of a recall and an update to my UVO system. No charge thank goodness.

KELLYM1

Jan 25, 2012

just began looking for a car - not sure exactly which car i will purchase. Liked that Heidi was not PUSHY!!! She is doing what I ask and to me that is top notch! Thank u.

kholder02

Dec 13, 2011

This was the best new car sales experience by far. Bill went above and beyondand worked very hard to get us the most money for our trade in and get the 2012 Optima in the price that we were willing to pay. He was friendly, professional, and worked very hard to get the deal done. We were very happy his service and love the new car!

maryhennesy

Dec 8, 2011

I purchased my 2010 Kia Soul (of which I love)on December 22, 2010. Not only on the day of purchase but a few days prior I was told both in writing (email) and in person that if I purchased a new or pre-owned car from them, before the end of the year (Dec. 31st) Lou Fusz Kia would pay my 2011 property taxes for my car. That was strong incentive and I believed Nancy and Lisa. My sales contract nor any other paper work given to me documented this promotion and when I asked how my taxes would be paid - before the sale and during the contractual process, I was told to bring in my property tax bill the following year and a check would have been held in my name until December then given to me upon request. I was also told that my sales contract had nothing to do with this promotion and that is why it was not mentioned in writing. I beleived and trusted them 10o%. Fast forward to a year later and now I am being told by Brian Brawley who was not even working there when I purchased the car that I misunderstood what was offered and that my car must have been discounted therefore they made good on that promotion. I would like to point out that no further paper work has been produced to show that i was incorrect. Prior to speaking with Brian Brawley, I was told by Kevin Jackson that in the 5 years he has worked there he has never heard of such a promotion - until I emailed him 3 seperate email correspondence between Nancy and myself. Then Keven told me he would pass on my file to Brian Brawley to review and get back to me. What is most disturbing is that I have written proof - from Nancy in emails that this was the promotion they were offering and that I never thought otherwise and still they are not doing anything to prove that I was incorrect nor honoring what was promised to me. They are doing absolutely nothing - not calling me back when they tell me they will, not responding to my emails, not paying my $332.32 property tax bill - absolutely nothing! They are leaving me with no other option other than to seek leagal counsel - of which I am on the verge of doing. I feel that as a professional courtesy and hopefully a valued customer they should at least try to explain to me what is going on. But all they are doing is passing the buck and resolving nothing. Why I am giving Lou Fusz Kia this rating is because I have been lied to and there has been a strong lack of customer follow through, communication honesty and integrity.

jerryc815

Nov 20, 2011

Sales person Darrel was friendly, personable, and he listened. I got the deal i wanted and i was only there to just look. I would definitely recommned this dealership aqnd the sales person

LLW

Nov 19, 2011

This was my first service appt with my Kia Sorento. I appreciated the reminder email and friendliness of the staff. My car was serviced, washed and returned in a timely manor.

hairgardener

Oct 13, 2011

By far the best car buying experience i have ever had. It was fast and i got a fair price for my trade in and a fair price for the new kia optima i purchased.

branni_99

Oct 10, 2011

I would recommend this dealership because I had a great experience. We came onto the lot, knowing what we wanted and told Lou Fusz we had to leave by 3:00 and we were gone by 2:45! I was very impressed and everyone there was wonderful and friendly.

cylch9

Aug 16, 2011

I brought my new kia at lou fusz. Before I purchased the vehicle I asked the sales person whether or not the vehicle had been hailed damaged. She assured me no and that if I see anything, the problem will be resolve as quickly as possible. I took my new vehicle home and noticed that there were two dents from the hail. Contacted the sales person. It has now been 3 months since I have brought my vehicle. Problem still not solve. In fact, she has not return any of my phone call. Will never return to this dealer again.

sstrong

Aug 6, 2011

They tried to get me to buy something I didn't want.

guilfoy1

Jul 19, 2011

Purchased a truck within 24 hrs I notices transmission and coolant problems. The dealer took the truck back for a week to try to find the problem. I was then told nothing was wrong. Took the truck to another dealer AND a transmission shop, I was told there was DEFINITELY problems with the transmission and coolant leak. Issue still pending.....

busterg

Apr 2, 2011

O.K. dealership, but nothing special to write home about. Decent people that were polite. Showroom was attractive, and they had a good selection of new cars. They wanted full MSRP, and low-balled my trade-in.They were not price competitive, and I bought my car elsewhere, at a significant savings.They are in a convenient location, and I would have preferred to buy my new KIA there. But I was not willing to pay them a premium price.

tinarfox1980

Nov 23, 2010

I shopped on the Internet site for Lou Fusz Kia and found the Kia Rio I wanted. They emailed me a price quote, which was a better price than 2 other Kia dealers sent me. Minutes after I sent the request, I got a phone call for the dealership. That afternoon, I met with Kevin Jackson the manager and I drove off the lot with the exact car I wanted and the price was great. No games or double speak. TWO THUMBS UP!!!