Lubbers Chevrolet, Inc. reviews

cam_qualls

May 15, 2016

Bought my truck a week ago and so far so good. I have heard good things about the dealership, so i gave it a shot. They are negotiable and they will do what it takes to make you a good deal.

Quartermiler

Apr 23, 2016

Staff is very friendly, service work completed quickly, sales and business office staff very helpful

Janet

Apr 13, 2016

I will always take my car to Lubbers . I drive from Wichita and it's worth it

Chevy fan

Feb 23, 2016

I like Lubbers for a numbers of reasons. Originally, I heard their commercials and had talked to a friend who lives in Cheney. I've always been a Chevy fan so the short drive isn't much of a problem. The car itself is great and I've driven it a number of times to Colorado and to Las Vegas twice. Last week was the first time didn't start. The dealership sent a tow truck out, the car just needed a jump start and I drove it out there with no problems. They let me have a loaner car, another Malibu, and my car was fixed by earlier the next day. Best part was it is still under warranty and it cost me nothing.

Jayhawk Fan

Jan 28, 2016

Deal was very fair and loan process went very quickly. Mike Hayes our salesman explained everything in detail and treated us very professionally. I would recommend Mike and the entire Lubbers staff to anyone looking to buy a new vehicle.

Wes Jeffery

Dec 9, 2015

We have been so pleased with the Chevrolet Serice Dept at Lubbers, Cheney,KS they have been taking care of us and our 2007 Buick..that we purchased a 2015 Impala from that dealer ship the next day..we know if we need service we can depend on Lubbers.

Sheila

Dec 8, 2015

Everyone was very nice and professional had loaner car waiting on me when I got there, explained all details to me.

Thalia

Nov 12, 2015

Lubbers is the ONLY dealership that I trust. I got the vehicle I wanted for a very fair price. I have purchased my last 3 new vehicles from there.

PWD

Sep 15, 2015

Danny was very helpful especially since we were 3 hours away and made sure that the car would be there and made the process easy.

Donna

Sep 7, 2015

I was in and out in less than an hour and I liked that when I called they knew exactly what my problem was.

Rebecca

Sep 1, 2015

Fast & friendly! Highly recommended!! I have been going there since I purchased my Camaro from them in 2011 and have always been extremely happy with their service!

Wes Jeffery

Aug 28, 2015

All work was done in a timely and satisfactory manner. We were very pleased with Pam in Chevrolet Service, as she is always friendly, points out work done and service performed on the invoice so we understand charges. She is an employee that Makes Lubbers shine. Always eager to help! we appreciate that!

Shane

Aug 12, 2015

Came in for scheduled oil change included in the purchase, wanted to have the transmition looked at because of the way it shifts out of 1st, tranny guy wasn't there so just the fluid level was checked but what I don't understand is why I was charged to take fluid out. I bought the truck 10 months ago and you guys are the only ones to service it so wouldn't that mean you had too much fluid in there to begin with? The $24 charge was explained to me before he adjusted the levels, but I just have been wondering since. Service is always good there otherwise.

bradandallisoncomstock

Jul 22, 2015

Ken Schmidt is a wonderful salesman. We bought a 2010 Pontiac g6 and didn't even have it a week and it had to go back to the shop. The wife and I went down the following Monday morning to see if we could get another vehicle. Ken is the most amazing salesman I have ever met.I would recommend anyone to him to buy a vehicle

Bryan

Jul 21, 2015

All excellent, 2014 Silverado with 1,300 miles had a head gasket that started leaking back into the motor. Chevy recommend replacing the head and gasket and fluids which was done in a timely manner. Having called Lubbers management and my sales representative about the issue I had and about my questionable confidence in the vehicle. They gave me an option to trade for a new 2015 and worked with me to my satisfaction and I left a happy customer. I have purchase a high number of vehicles from Lubbers in the past twenty five years and will continue to do business with them for a long time.

Debra

Jul 20, 2015

We were very impressed. From the moment we walked in the door until we left, we felt like someone important not just a sale. Rick Epp welcomed us and did not pounce on us the moment we walked in the door. He was very nice and he treated us like we were old friends. We are very happy with the sale and with the car. Thank you so very much.

Mary

Jul 18, 2015

With the exception of the fees we have been charged, we have been pleased with the service we have received. Being on a fixed income, any auto repairs are not budgeted for and thus, our budget really takes a hit.

Hawkins2012

Jul 1, 2015

I was very pleased with the no-hassle experience at Lubbers in Hutchinson, KS. Ken Schmidt came in on his day off, after speaking with me over the phone about me being a possible Lubbers customer. I navigated their awesome website, found the vehicle I wanted & Ken had me in that vehicle the next day with no down payment & no hassle. I was VERY impressed! Thank you, Lubbers!

Patricia

Jun 27, 2015

My car was done before they said it would be, and he explained everything to me before I left the service center.

Anne

Jun 12, 2015

Rick a very kind and honest salesman. It was a great pleasure working with him! I highly recommend working with Rick Epp at Lubbers. He is very easy to find a car with.

Makenzi Jones

Jun 8, 2015

Just purchased a 2011 Ford Fiesta SE from Joe Erdman at Lubbers. I couldnt be happier! I am a pretty picky, inquisitive, and impatient car buyer. Joe kept his cool, and ended up getting me into a great new car. My payments went down significantly as I had previously taken advantage of the services from FinanceCo which is the in house bank for Lubbers. I had credit issues, and they took care of me.. Now I am financed through GM and rebuilding my credit, thanks to Lubbers.

Ronald

May 5, 2015

I was offered a wash after my oil had been changed, and I accepted. The only problem was it took an hour, and it was not dried and the windows were not clean.

Harold

Apr 25, 2015

service advisor very helpful, show me how to set memory seat promised to find out about my radio screen not going up on first try. my car was as clean on pickup as on leaving it!

Thalia

Apr 23, 2015

I absolutely LOVE Lubbers Chevrolet. Everyone I talk to about buying a new vehicle, I tell them to check out Lubber's before purchasing anywhere. And I only let Lubbers service my vehicle, no matter what the problem is with it. I know that they stand behind their product and their employees. My Equinox is our 3rd vehicle bought from Lubber's. We won't go anywhere else.

Willis and Brenda

Mar 19, 2015

After shopping all over Wichita to find the SUV I was looking for and running into pushy sales representatives my husband and I decided to drive a little further to Cheney, KS to see what Lubbers Cars could do for us. First off we were very relieved not to run into a pushy sales representative there as well. What an amazing experience. We were treated more like small town family. Once we found the auto we were looking for, we feel they went above and beyond to make sure we were happy with the SUV. Thank you so much Savannah, Tommy and Chris.

Betty Reed

Mar 15, 2015

I give Lubbers a five star rating --this is the second automobile I have purchased ---Ken Schmidtz has in my opinion a excellent rating ---he has been very helpful in both automobiles --I will recommend any one to purchase their next vehicle there and look up Ken, Thank you Ken Betty Reed

Julie

Mar 10, 2015

My family and I have now bought five vehicles from Lubbers. We have been quite happy with both our salesman and the service that we receive there.

Pamela

Mar 7, 2015

I love Lubbers Chevrolet Service. They are always helpful and trust worthy. Small town feel at it's BEST! They take great care of YOU and your car.

Dana

Mar 3, 2015

I traded in my vehicle. Joe was amazing and so helpful. The whole process went smoothly and quick. Joe found a vehicle that I really like and the Lubbers staff was so great from beginning to end. I am very pleased and will definitely make referrals to Lubbers! Thanks so much!

Brian thomas

Mar 2, 2015

Buy from lubbers the employees are great! I would recommend them to anybody

Charles

Feb 27, 2015

Mark Lubbers and the management team are very friendly and have always treated us fairly and with respect. They are not the pushy salesman you encounter at other dealerships. They understand what we are trying to accomplish & ask plenty of questions before we show up at their dealership and had vehicles ready for us to drive.

kelly

Feb 16, 2015

I love how they made me and my kids feel welcome Walked into a place and felt like that!!!!! I want to thank Ryan for all of help we love our new van!!!!!!

Robert

Jan 21, 2015

Prompt efficient service and a unexpected car wash. We are glad to be customers of Lubbers at Cheney,Kansas. We will buy our next vechile from there,

Will

Jan 10, 2015

I made an appointment regarding a recall matter and on arriving at the Chevrolet service center, I spoke of a problem with the front passenger door. On checking out with the cashier, I found that the issue with the troublesome door has been corrected...gratis. Thank you to Pam and those who followed through with service in a prompt, pleasant and helpful manner.

Richard C

Jan 7, 2015

I think you guys do a great job with customer service and have excellent quality in the work you do for my car.

Mark

Jan 1, 2015

Buying my truck with the help of Matt Lubbers in Cheney was a pleasant experience. I will certainly buy from Lubbers again and feel confident in recommending the dealership to my family and friends.

Judy Wells

Dec 20, 2014

Great salesman who knows his business well and helps to find the correct vehicle for the customer.

Pamela

Dec 9, 2014

Everyone I encounter at Lubbers always make me smile. Pam explains everything to me before, during and after my service. They always know my cars history and needs. I recommend them to everyone I know

Annette

Dec 8, 2014

I was able to get service the day I called. Everyone was courteous and welcoming. The service persons fixed the problems and I had my car back to me in a couple of hours.

Kenneth

Dec 3, 2014

The personnel were very helpful, explained in detail the workthey accomplished. Thanks to Rick for the Test drive to checkthe Transmission shifting.

Meagen

Dec 2, 2014

I had never before purchased a vehicle from a dealership and was rather worried about the experience. However, after sending my information and telling them exactly what car I wanted, I made a trip out to the dealership. The exact vehicle I wanted and needed was already by the front door waiting for me, and they worked hard to get me the best financing so that I could get the vehicle that I wanted. Nobody tried to upsell me, stuff me into a more expensive vehicle, or make me feel that this was anything but my choice. They did a wonderful job! I will definitely be going back! Talk to Ryan Lubbers!

Julia

Dec 1, 2014

The Service Advisors were very helpful and worked us in without an appointment because we only had a short period of time to get the service completed.

Jeremy

Nov 13, 2014

I felt that they treated me right, did the repairs in a timely manner, and even allowed me to do a payment plan for the repairs as I was low on cash at the time of services rendered.

ron stanley

Nov 4, 2014

the expirence was a plesant one every one polite and frindley,I would recmend it anyone

Beth

Oct 31, 2014

They got me right in. I like the print out of all they check even tho I was just in for an oil change.

Jess

Oct 27, 2014

Very fast and easy, Derek was very knowledgeable of the truck and walked me thru everything I needed to know.

Paul

Oct 25, 2014

I had to take my 2010 Impala in for the key recall. It only took 20 minutes or so and Pam, the manager of the Chevy Service Center, did her usual excellent job in explaining and showing me what took place and answering all my questions. Lubbers and GM have a great amabassador for good will in Pam.

Kenneth

Oct 21, 2014

This is the first time I have had any experience with Lubbers Chevrolet and they were very nice and friendly. They did an excellent job. Thank you.

Mary

Oct 12, 2014

Great Service as usual, Lubbers moved us up on the schedule because we needed the service work done before leaving for an out of town funeral. Lubbers is the only area dealership that treats its customers like friends, not dollar signs.

Beverly

Sep 24, 2014

I like the way whenever I'm having any problems with my vehicle they go out of their way to take care of me. They are always pleasant to work with.

Rick

Sep 24, 2014

I like the way whenever I'm having any problems with my vehicle they go out of their way to take care of me. They are always pleasant to work with.

Ricky

Sep 17, 2014

I was very satisfied with your staff my hats off to deric the salesman who took care of us your loan staff were a the top of there game thanks ricky

NC

Aug 16, 2014

staff was helpful and friendly. Appointment made quickly and easlily.

Tony

May 14, 2014

Pam, Loren and Julia are a wonderful team that work for you. Continue to be friendly and always make the customer feel welcome. thanks for the job you do.

Jocelyn

Apr 23, 2014

So I'm a first time car buyer with not the best of credit. I searched around dealerships and didn't find anyone who would help me with a loan. Searched and found lubbers and Mark called me right away. He got my information asked me what car I was looking for and got back to me within a hour saying that he had some good news. Being my first time buying a car and knowing the "horror" stories some people encountered, I was pretty nerbous. Went in the next day and really felt the great atmosphere. Mark was great! We took the car for a test run and he really knew his stuff. He worked with me to find a car I could afford and I left feeling great. It was such an easy process and I'm the owner of a brand new car. Would recommend EVERYONE to come here! When I get a new car later down the road, no other dealership will get my business besides Lubbers. Amazing experience, great prices, understanding and genuine people. Can't beat that!

Christopher

Apr 21, 2014

This is this is the second car we have bought from lubbers and with the friendly service and no pressure, we will continue to purchase our vehicles from lubbers.

Mark

Apr 20, 2014

We have bought a lot of vehicles in our lifetime and this was by far the best auto buying experience we have ever had!! We will recommend Mark Lubbers and Lubbers every chance we get! We dreaded going to look for a vehicle based on past experiences! We were so pleased with Mark couldn't believe that everything was so smooth!! And we absolutely love our new truck!! Just wish it had running boards (my wife is very short and has a little trouble getting in and out).Mark Johnston

Joseph

Apr 17, 2014

We had very friendly service from Rick Epp. He was very helpful in getting us acquainted with all the new features on the Suburban.

Joyce

Apr 6, 2014

I like the way they do their jobs.They are very courteous and polite. They always make feel welcome and I have never had to bring my truck back for anything they have fixed.

Robert

Apr 6, 2014

Waiting area was clean. Service people are clean and did not leave any greasy shoe prints or finger prints. Did an excellent job in explaining what they did.

Robert

Apr 4, 2014

I was very excited to be able to purchase a car from Lubbers and loved dealing with Todd Kampling; he was knowledgeable and took time to explain the ins and outs of my Cruze. It was a very pleasant experience for me. Thank You All

Ross

Mar 28, 2014

I was very pleased with what you did for me and in getting me into my new ChevSonic. I just let it. THANK YOU

Claude

Mar 26, 2014

Our salesman, John Callery was friendly, helpful, not pushy, overall a nice experience, unlike some of the other dealerships that we went to. Thank you all.

Tanika

Mar 13, 2014

This was the best experience I've had. I have gone to other loys and was treated poorly. The salespeople tried go sell me what they thought I deserved which wasn't much. The interest was high. I applied on Monday 3rd. Mark called that day. He worked his magic and he followed up telling me he had a great deal for me and asked when I could come in. I came in 10th and he toom care of me and got me into a great car. I was looking for a used car but Lubbers put me in a new car I could afford.

Pamela

Mar 10, 2014

I've been meaning to get the oil changed on my wife's car for about a week and haven't found the time to make it happen. I called on Saturday morning and the service department was able to do a quick lube/oil/tire rotation that same morning. Thank you for the flexability and helping me with my busy schedule. I travel for work, and maintain another small business on the side. Sometime there aren't enough hours in the day, and I feel like Lubbers really helped me out. I've dealt with some of the other dealerships in Wichita and they are more focused on themselves than the customer. I work in an industry that requires great customer service and it is refreshing to receive that attention when I'm the customer.

Richard C

Feb 20, 2014

I called and made an appointment. Got me in on time and out after service was complete. Did a great job.

Robert

Feb 19, 2014

I do not feel the dealership is at fault in any way but I am very disappointed with the tire sensor monitoring system on my Equinox. It has shown several flaws recently but the dealership can't find the problem. It is never in fault when I am at the dealership. I would think there should be some sort of history of faults in the ECM.

Shawn

Feb 19, 2014

It was quick and easy. I will state that the waiting area could be a bit more inviting at the Ford side where my oil change was done

Timothy

Feb 17, 2014

They are always friendly, helpful, and clearly communicate problems and their solutions along with estimated costs. The work is completed quickly and satisfactorily.

Marjorie

Feb 16, 2014

When my car was 1st registered it was accidently branded. Pam helped me get this straighten out and kept me informed so we could get some items fixed that were covered by my warrantee! Thanks again. kudo's to Pam

Randy D.

Feb 9, 2014

My wife and I had our first buying experience at Lubbers this last week. Derek Tanner was one of the best sales guys I have ever dealt with. We have damaged credit and Lubbers worked with us to get us financed on the lot. They treated us with respect and made sure that what we got was a good quality vehicle that we could afford. We drove off the lot in a 2010 Dodge Caliber with under 75,000 miles. Try doing that at a buy here pay here dealership. Big city selection, with small town quality. We will never buy another car anywhere else. Thanks!!

Randy

Feb 4, 2014

This was the best experience that I have had while purchasing a new vehicle. Great staff and easy to do business with. Thanks

Tony

Jan 30, 2014

The Dealership was courteous and easy to work with. They made sure that my experience was pleasant and positive. Pam made sure to keep me informed of what they found wrong with my new vehicle and how long it would take to fix it. Thank you Lubbers.

Kirk

Jan 22, 2014

Rick Epp did a great job showing me around and answering my questions. The manager did a great job with helping me get my payments to a number I was comfortable with. Overall a great experience

Kevin

Jan 22, 2014

Mark is excellent to work with. He got me exactly what I was looking for in a pickup and was very easy to deal with. I will be coming back when my family needs more vehicles. Thanks for making the car buying experience a great one.

David

Dec 24, 2013

Truck did not come in as ordered. Electric sliding back glass not installed. Brake controller not installed. LED bed lighting not installed. I guess I will see if the "Lubbers Experience" is any different than other dealers I have dealt with.

John K

Sep 20, 2013

Mark, the salesman, did a fabulous job going through all the options and helping me pick out the vehicle that was perfect for me. He was a pleasure to work with.

Kevin Neighbors

Aug 11, 2013

Mike Hayes, our sales person, was very courteous, informative, and very trusting. Mike was very laid back and funny and did not put the high pressure sales pitch to us. The Lubbers experience was friendly and very professional and made us feel comfortable doing business with them.

"JasonDK"

Jul 17, 2013

This is the second vehicle I have bought from these guys in 4 yeas. THe sales staff was very friendly and helpfull. I will recomend them to everyone who ask about my truck and car.Thank you for a nohassle car buying experience.

New Truck Buyer

Jun 19, 2013

This is the second new vehicle that my husband & I have purchased in the last few years at Lubbers. (We purchased a Camaro in 2011) Our salesperson, Rick Epp was knowledgeable, friendly and efficient- a person that we would highly recommend to our family & friends! Chris in Finance was extremely helpful as well. As always, a most excellent experience!

Dgalloway

Jun 12, 2013

The sales staff was very helpful and answered all our questions. The finance Dept. rep explained everything very well. We were not pressured at all. That is what we like when we shop. thanks

Hollywood0616

Feb 14, 2013

Salesman went above and beyond to make my purchase easy and pain free!