Luther Brookdale Mazda reviews

Angie

Dec 17, 2015

Excellent dealership with a friendly staff! The entire team made our purchase very easy and pleasant. No pressure from anyone, even after they drove to Green Bay to pick up a vehicle for us. We worked with Ashlee, and have nothing but great things to say about her. She also has been great after the sale to make sure we are satisfied with our purchase. We definitely plan to check with this dealership when shopping for future vehicles.

MHintzman

Dec 8, 2015

I went to Luther Brookdale Maza Mitsubishi with the intention of getting a better understanding on what it would take for me to purchase a new Outlander. I had no intention of actually making the decision to purchase that day... Halloween to be exact. After the test drive, discussion, research, popcorn, sing along, etc. we had found the perfect Outlander that was ironically a pumpkin color... (Copper) seemed all to perfect. I was determined to not purchase a vehicle that day though.... so I told Josh I would be back on Monday to make my final decision. On my way out of the dealership I was made another offer... good for that day only... and was reminded that they closed a bit later, so I still had time.... I was true to myself and drove away from the dealership, know that I would be back on Monday and would make the decision. I got a couple of blocks away and pulled onto a side street. I decided that everything was just too perfect and it was silly to wait until Monday... so I turned around and put money down on my new pumpkin car! Everyone was so good to me and the experience was fantastic. I would recommend this dealership to anyone.

MD

Dec 3, 2015

The car searching process is not high on my priority list but Eric Palmer made it actually a pleasureable experience. Thank you to this dealership and to Eric, specifically, for being so patient and helpful. I love my new CX5. MD

Ronni63

Nov 11, 2015

This is the third Mazda that I've gotten from this dealership; two purchases and most recently a lease for my son. The same sales person, Chad Walczak, has taken care of us each time. The process for leasing a Mazda 3 for our soon and shipping the car to him in Texas went very smoothly. Our friends and family can't believe the deal that we received on a 2016 Mazda 3. Everyone is so nice and supportive at Luther Brookdale Mazda!

Jess88

Nov 3, 2015

I bought my first car from Carhop as an only option (which I will never ever ever refer anyone to). I was in desperate need of a new car while being turned down every where for not enough credit. i decided to try Luther because I loved the way they ran their garage. I dealt with Josh through the whole process. He was immediate to help me, was very detailed in paying attention to my needs in a vehicle and my need payment wise. Everyone at Luther worked very hard to get me in a vehicle that day but with no luck. I figured it would end there but to my surprise the next evening Josh was in contact with me to verify my requirements of a vehicle and emailed me a few options. The next day I walked in, spent a couple of hours and left with my 2013 Kia Soul. Everyone went above and beyond to get me in a vehicle that worked for me as well as was within my payment range. Josh made me feel 100% comfortable and made the 1st dealership e perience a great one. I have had a few problems and questions (none of which where Luther's fault) and everyone jumped through hoops to get everything taken care of for me instead of me stressing and fumbling my way through it when it comes time for me to upgrade, Josh will be the first person I go to.

acormac1

Oct 23, 2015

Chad was easy to work with and the buying process was pain-free. I enjoyed how he worked to meet my needs and didn't try to convince me to buy something I didn't want or need. He worked to make me and my husband happy with our purchase to replace a lost 2015 CX5 from a total loss accident. I'm so happy to be in a new 2016 CX5

AnnDee

Jul 21, 2015

Mike Davis (sales) was a delight to work with. He answered all our questions and gave us a few tips beyond them. Dan (finance) was equally pleasant and helpful. All told, we were there about two hours and drove away the happy owners of the car we came in to see.

Jewelz0173

Apr 6, 2015

I have a preference for only manual vehicles, and was loooking to trade in my car for a new manual vehicle. Since Mazda is the only car maker that really still embraces manual transmission across all models, I decided to check them out. As I live four hours away from Brookdale, the sales team had a bit of a challenge. Eric Palmer was amazing in setting everything up, answering questions, and fitting a test drive and trade in eval into the smallest time frame possible with all my traveling. Pricing is competitive, and unlike many places, straight forward. Eric Palmer even stayed past close to ensure I understood all the features in my car! The fact that I went from inquiring to traveling and ultimately purchasing my Mazda6 I touring 6 speed in just over a day didn't gaze this dream team!

JFH

Feb 12, 2015

Finding, reserving, and buying a car from this business was far and away the best purchase I have had. My car had died unexpectedly, and I located the vehicle I wanted to buy here with online shopping at the carsguru site. I e-mailed and called to learn about the car, and then I made a small deposit to hold it while I organized a ride to the site. I finally returned to complete the transaction after the Finance Manager set up a suitable loan--it was a protracted buying experience. All contacts--from the initial e-mail inquiry on through to the transaction were polite and professional. Online auto information for the history and current condition was complete and accurate. I had two test drives to gain familiarity and to see the car was as represented. The financial application was completed online, and I had good and complete communication via e-mail as well as telephone. The actual sales transaction--more complex than I remembered from before--was completed in person and answered any remaining questions. I particularly want to call out Chad Walczak (sales) and Dan Nelson (finance) for their efforts. It is obvious that they are good people to deal with, and I would particularly recommend either of them. The Luther automobile businesses provide good support for them, and any buyer should receive the service I had.

Drew & Denise

Jan 15, 2015

My wife and I had a great experience at Brookdale Mazda Mitsubishi! Duane was our guy and helped us go through our options and was very friendly and professional throughout. At no point did he try a high pressure sales tactic and instead he made us feel comfortable with our decision. Even the "dreaded" part of going through financing was a smooth process. We highly recommend stopping in to check this dealer out. You won't be disappointed!

Paul Ellingboe

Dec 24, 2014

This was a great experience for us. Eric Palmer was excellent. He had vehicles ready for gest drives, pricing was at his fingertips and he did everything possible to help us get a great deal. Paul Ellingboe

VLR

Dec 13, 2014

I'm not normally a loyal dealership person. My family has owned independent autobody companies all of my life in southern Minnesota and now in Iowa, so I lean toward the independents. However, I first went to Brookdale Mitsubishi/Mazda a couple of years ago to get a new key made for my Mitsubishi Galant. While I was waiting for Service to program my new key, I decided to look at a few SUVs. I wanted a taller vehicle with some room to haul things when I needed to. I left the dealership in a pearl white Mazda CX-7. Got it for a very fair price and they gave me much more than I imagined I would get on trading in my Galant. I've been a loyal customer ever since. They are always honest, with no pressure - a winning combination for me. I just had 4 new tires put on and a wheel alignment. I paid about $100 more than I would have at Discount Tire, but knowing the quality of the tires was better and that the installation and alignment would be done right, it was MORE than worth it!

JVJ

Nov 16, 2014

I was looking for a car to replace my old Acura. I found several Accords on Cars.com, including a 2006 EX-V6. I received an email from Eric Palmer and came in to look at the car. I decided to purchase the car. Eric stayed late to do the paperwork. Overall, it was a great experience.

Lghjune

Oct 11, 2014

Bought a 2015 Outlander Sport and are very happy with it! Eric was very knowledgeable and great to work with. Made sure things were set up in car and that we knew how to operate everything before left. He genuinely was excited for us for our new purchase! The leasing process went smooth and finance guy very easy to work with.

Ggodbey

Sep 3, 2014

After buying and driving Dodge for quite a while I decided it was time to try something new. I went with the Mazda 3 and couldn't be more impressed with the quality of the car. Luther Mazda and Eric Palmer were very friendly and accommodating. It was a pleasure to visit and make a deal.

Nicole Church

Aug 16, 2014

I bought my bright blue Mazda 6 sport from Luther in 2005. My car is nearly 10 years old and I've had minimal issues with it at all. A few years after I bought the car, they noticed during a routine maintenance check something looked off with a tire part and replaced it at no charge. While the sales portion of my Mazda experience went smoothly, it is Paul and Tim from the Mazda service center that make me a loyal customer. I take my car there for every oil change/preventive maintenance and have received exceptional service every time.

weewille1st

Aug 7, 2014

I recently brought my Gallant in for servicing. While I was there I asked them to check, what I thought was a loose or warn hose clamp on the radiator return hose. It turned out that I had a crack radiator. Service was able to find a replacement radiator but they thought that it would be a week before they could do the replacement. It turned out that they were able to handle in a couple of days. That's the type of service that I've come to expect from Luther over the past twelve years that I've owned this car. Also, I can't say enough about the quality of the 2002 Gallant. Over the years that I've had it it was parked outside and it never failed to start for me no matter what the weather has been. During the past few years I haven't really driven that many miles as I've still got only about 72,000 miles on it but this is, what I would call, the first major replacement that I've had during all of these years. I'm sorry Mitsubishi but I have no need for a newer car as this one will continue to serve me for years to come.

Willie B

Jul 26, 2014

Very pleasurable experience with all phases of Luther Mazda. From Paul Schwegerman (spelling?) in service to Mike Davis in sales, to Dan Nelson in finance. I had a 2001 Mazda Tribute in for service as a result of an engine fire. Paul was very up front and honest with their assessment of the damage. After my insurance company decided they were not going to pay for damages Paul put me in touch with Mike in Sales and I left the following day with a 2011 Mitsubishi Outlander. The whole buying experience was painless and Dan in finance expedited the paper work and I was driving off the lot in less than 2 hours. Thanks as it was a stressful time with the insurance co. and your staff took the sting out of the experience.

redmazda3

Jul 13, 2014

I was a first-time car buyer. I had done a lot of research on different cars and set aside a Saturday to test drive all of them to determine my favorite and make a purchase shortly thereafter. Luther Mazda/Mitsubishi was the first dealership I went to because I wanted to look at the Mazda 3. I told the salesman my plan for the day. We looked at the different trims of the Mazda 3, took a test drive, and he gave me some info on the dealership and a few after-market packages they do. Once that was done, he asked me if I had any other questions before he sent me on my way to continue with my list of test drives - no pressure to make a decision right away. He actually wanted me to finish my list so I was making an informed decision, and I really appreciated that. After test driving all my cars, the Mazda 3 was my favorite so I gave him a call so we could look at the different trims again. Overall, a very pleasant transaction

Michael J.

May 27, 2014

We bought a Mitsubishi Outlander Sport and have been very pleased with it thus far! The salesman and business manager were great to work with. The used car appraiser was very fair with us. I have bought lots of cars in my life. I hate it when I feel like I am being taken advantage of, or too stupid to understand pricing of cars. I have learned to walk away from dealers like that. I did NOT feel this way at all at Luther's Mitsubishi. I really believe I got a super deal with a quality product! I went in with my NADA and Kelly Blue books figures and Luther was very fair regarding my trade-in. I would go back and do business again with them again.

CRJG

Apr 15, 2014

We bought a used car at Luther Mazda Mitsubishi. Buying a car is never easy but our salesman Chad Walzcak made the process a little easier. There was a lot of back and forth with the financing people..they would not match the rate our credit union gave us. Without Chad, we would have definitely walked away from the car. He was a great advocate!

Pieter S

Apr 1, 2014

Overall had a good new car buying experience at Luther Mazda. Salespeople were friendly and not overbearing. They seemed knowledgeable about the cars and services they were selling. The car buying process tends to get long - but they stepped through the process professionally and kept me in the loop.

CP

Mar 31, 2014

It was a no pressure and relaxed buying experience from trading in my old car to the financing. I worked with Eric and he made it easy to decide which model was the best fit for me - the Outlander Sport SE. Before I left, Eric made sure I knew how to operate all the newer details on my car and had even set up my first oil change!

Sarah S.

Mar 21, 2014

We came in late on a Friday not realizing that the dealer closes at 6pm. We had a chance to test drive a 2014 Lancer and came back the next morning to test drive another car before making a decision. We settled on the brand new Lancer ES over the original plan of a used car without pressure from the salesman, Chad. He was straightforward and honest with us and spoke to me as the buyer/driver as opposed to only addressing my husband. After we were approved, we quickly went through add on packages, signed the paperwork, and got the keys! This was my first time buying a car so I was anticipating more of a hassle. Chad was a wonderful salesman and I would absolutely recommend this location.

Jake

Feb 17, 2014

I recently leased a new Mazda through Chad Walzac. It was my first car buying experience as I had just graduated college. Chad was very helpful in telling me everything I needed to know, and was also flexible in helping me satisfy all my vehicle needs. The experience was great, and I couldn't be happier. I would definitely recommend these guys to anyone looking to pick up a car.

KateStPaul

Feb 4, 2014

I made the trip to Brookdale Mazda because I was happy with the service work done by Luther on my old Subaru. I had already visited a few other dealers in my search for a new car, but the fit didn't feel right. At Brookdale, Eric Palmer was my salesperson, and he was the first one I had talked to who really knew all the details about the CX-5 I was looking at. He was friendly, respectful, straightforward, and answered all of my questions. The negotiation for my new car and the trade in on the old was fair and transparent. Before I left, Eric made sure I knew how to operate all the newer details on my car and introduced my to the service department. Kellie in finance was very thorough and easy to deal with. I would definitely recommend this dealership.

Young Grammy

Feb 4, 2014

We purchased our second Mazda 6 from Chad at Luther Brookdale Mazda. He was great, providing us with thorough information about Mazdas in general, and specific information on my new car! I would highly recommend him if you are looking to buy a new Mazda or Mitsubishi. The service department is also excellent. The shop are is clean, and the staff is quick and very respectful. We have bought many cars over the years, but the experience at this dealership in impressive!

The Preacher

Jan 28, 2014

One of the best dealers in the twin cities. Their customer service is outstanding. As a result I have purchased three cars from this dealer.

Jim

Jan 16, 2014

I had a 2011 Outlander Sport SE that I just traded up to a 2014 Sport SE. I worked with Chad and he was a pleasure to work with. No pressure just a lot of help. I got a great price, good trade in and car loan through the dealer and very pleased with the experience. I had been getting my service work there on my older Sport SE and found the service department to be excellent.

Keith D

Jan 13, 2014

I just purchased a 2013 Mazda5 from Luther Brookdale Mazda and it went incredibly smoothly. There were no unexpected charges, their financing rate was better than I got even through USAA. Vehicle price was the best I saw in the Twin Cities for this model and year. Thank you!

Perrys Mom

Jan 9, 2014

Great service from our salesperson Eric. Not pushy but informed and made us feel he was working for us.

Conrad deFiebre

Dec 3, 2013

Salesman Chad Walczak worked through several issues with me to reach an excellent new car deal.

Happygirl

Nov 12, 2013

We searched for our vehicle at a number of local Mazda dealers. Sam (sales) at Luther Mazda in Brooklyn Park stood out above the rest. We wanted to buy from him!!! The buying experience was smooth and organized and the price was very fair. We are impressed that many employees in the service department have been there so long. This was impressive. I would definitely recommend Luther Mazda in Brooklyn Park. As a first time owner of a Mazda vehicle...I'm very impressed ;-)

Cargirl

Oct 29, 2013

I emailed the dealership to inquire about a vehicle and received a response back in a timely manner.

carlsonchris40

Sep 30, 2013

we recently sold our Mazda CX9 and leased the current one CX9. The whole process was very seamless. we feel we received a very good price for our current vehicle and were very pleased with the new vehicle as well as our monthly payment. we would definitely go back to Brookdale Mazda for our next vehicle.

Kacun001

Sep 4, 2013

This dealership operates like a small family. They make everyone feel special whether you're browsing, buying or visiting the service department.

Susan

Aug 14, 2013

I preshopped online and then contacted the Internet Salesman, Sam, and told him when I would be in. I looked at the two vehicles we discussed, purchased one and was on my way! Thanks.

Brendon

Aug 8, 2013

Even though I did not buy a car from these guys, they did make sure to call me when each new trade rolled through the door. If you are looking for the covetted Mazda 3, these are the guys to go see. They will help you find one.

Shari

Aug 7, 2013

Randy and I got off to rough start because i can be a little difficult. I had done my research and new what i wanted but wasn't sure if i would like the car so i wanted a test drive and nothing else. Randy was very accomodating, he remained calm, never applied any pressure and the rest of the process was so easy that it almost felt like stealing. Everything was stress free except for me looking at my budget and making the call to order the car in blue. I was pleasantly suprised and this makes 4 cars purchased in my life with this one being the best experience.

NickNew

Aug 2, 2013

Hey guys and gals.. I just picked up a brand spanking new 2014 Mazda 6 GT! I've bought new Mazdas for the past 10+ years so getting a new one now was a no-brainer. This is truly a head turner car and I haven't seen any on the road yet. You want something new and unique, this is the car. I would only recommend stopping in to Brookdale Mazda.. talk to my guy Chad "The Man" Walczak. With his expertise and Brookdales' ever growing inventory, he'll get you right into one of the bad boys with all the fixins you could every want and a great price! See you on the road!

BrienCoffield

Jul 12, 2013

My wife and I were treated very well at Brookdale Mazda Mitsubishi. Eric Was helpful and I didn't feel pressured whatsoever. The car is fun to drive and gets great gas mileage; I'm very satisfied with my experience.

msmart

Jun 25, 2013

My daughter and I came to Luther to test drive a used car that ultimately was not a good fit. It wasn't a Luther-specific issue - we hadn't been able to find anything anywhere that met our criteria. We were discouraged with the selection of cars within our price range, and were on a very tight time frame to find a car! This was our second time in the car buying process in a matter of weeks, as we had just been badly taken advantage of in a sale with a private seller. We wanted to do everything right this time, and find a car we could count on. Chad Walczak did not know our history with the other car, but he did know that there was a car on the lot just right for my college age daughter. He recommended we consider a slightly higher price range, and while that was a hard decision to make, it allowed us to drive away with a car that is safe, economical, fun, reliable, and whose entire maintenance history was done at the dealership from its very first mile. Peace of mind in the shape of a Mitsubishi Outlander. I am thankful for Chad's authentic manner. He listens, deals straight, and respects the customer and the business he's in. He has fun doing his job. My daughter is a first time car buyer, and he didn't patronize her. He taught her a few things she needed to know, and let her ask questions. Dan Nelson in finance deserves a mention as well. He was the nicest person I have ever encountered across the desk in a car buying transaction! I didn't feel pressured or pushed to add anything extra. Again, the word authentic comes to mind. Thanks for a great experience. I believe some things are meant to be, and I believe this was one of them. cheesy, maybe, but true.

Rob Braun

Jun 25, 2013

This is my fifth car with a Mitsubishi engine. All four of the previous ones went over 260,000 miles. The one I'm still driving now, 2001 Mirage, has 330,000 miles and still going strong. With all the exceptional reliance, low mileage and low repair costs, when it came to buying another vehicle, how could I do anything else but buy another Mitsubishi. This is no joke. So, I purchased a 2013 Lancer and can't get over how reasonable the cost for all the options it contained. So, I and my family are quite happy to have a new Mitsubishi in the driveway.

Peter

Jun 23, 2013

I own three Mazdas- the last two purchased from this dealer. So, when I decided to buy a 2014 Mazda6, I came here first. I am a little picky on exactly what car i want, but we agreed on a price, and I drove 2 hours to pick up the car. Not there. The one they were going to sell me had hail damage. No problem, I can wait a bit. I was supposed to hear from them the following Monday about two possibilities. Since I didn't get a call, I called on Wednesday to find out they couldn't get them. I was then told of another possibility- should hear by next Tuesday. No call. I called on Thursday- no answer. Same thing on Friday. I called the Sales Manager on Saturday, who made excuses for the Salesperson and told me to go buy from another dealer. Of course, by then, the Mazda incentives had disappeared. I don't know if I'm even going to buy a Mazda now, but you can bet that if I do, it will never again be from Luther. I still have a hard time believing that they would treat a customer this way.

TLucas

Jun 5, 2013

This is my third vehicle purchased from this dealership through Chad Walczak and every purchase has been wonderful. I greatly appreciate the Hassel free experience I have had each time!! I would definitely recommend Chad to all of my friends and family!

Jason27

May 29, 2013

Bought my 2011 Mazda 3 from Luther Brookdale Mazda last weekend. As I've researched on cars.com before, I found the car painlessly and Mike Davis was very helpful in pointing me to 2 cars that were under my budget. Price was reduced for Memorial Day. Price was reasonable though it was no-haggle. The dealer got my car all detailed and the interior looked pretty close to brand new when I took delivery of it yesterday.

BallerM3

May 28, 2013

The dealership is real solid, nothing to complain about. I bought a Mazda 3, 2005 manual sedan with 58,000 miles on it and it sounded like it was a corporate car originally and then brought in to upgrade. I've had it for 2 weeks now and thus far it's great. Everything I had hoped for. To address a few of the complaints I've heard about the model, the wheels seem to be totally fine thus far and it handles potholes well. I'm guessing the people who have complained about this may have just needed to get their suspension checked. No signs of rust other than what's natural on the underside and the rotors and it didn't look like there were any spots of touch-up. Otherwise it runs great, it's nice and quiet, the notion that it is made cheap and you can hear the road/it's too noisy is overblown IMO, and I think it's roomier than expected. Then again, I owned a Jetta before it and that was even smaller. I got the 2.3 Liter but I don't think it's very relevant compared to the 2 Liter. They felt about the same from what I test drove. I would definitely recommend it for young buyers or look into a Subaru Legacy or WRX or even a Corolla.

mazdafivemgrove

May 9, 2013

Eric was a pleasure to work with. We were shopping for a new car and wanted to trade in our old car. Eric was able to provide me with the clear numbers, thoroughly explained my financing options and suggested the best solution for us (we were looking for lowest monthly payments). In the end we were able to get the best quote at the nearest Mazda dealership. Thank you!

MattKristin

Apr 24, 2013

My husband and I just bought a Mazda3 6 speed from Brookdale Mazda Mitsubishi. Back 4ish years ago we bought a Mazda5 from them and we were happy with the experience. We did most of our shopping online so we knew what we wanted and about what it should cost before the first email with Eric Palmer, he got back to us fast every time and by the time we went in for a test drive we knew the deal we were going to get. Their financial dept got us set up with a loan and we are loving the new car.

Snorlax

Apr 7, 2013

I bought my Eclipse in April 2000. I have had nothing but excellent service from day one. Everything has been completed on time, at the quoted price, and right the first time. I will definitely look at buying from this dealership again.

jim

Apr 2, 2013

GM of luther is great guy to work with, also service manager will listen to you and get your problem fixed.

Rampage80

Apr 2, 2013

I had an excellent purchasing experience with the good folks at Brookdale Mazda the week of 3/25/2013, including Chad Walczak in new car sales, Dan Nelson in finance, and General Manager Gary Peterson. These three gentlemen were friendly, informative, efficient and made the entire experience a painless, low key affair. This wasn't the first time I've purchased from Brookdale Mazda and it won't be my last due solely to these three guys. Chad was able to get me into a vehicle I didn't think I could afford (2014 Mazda 6 Touring) all the while maintaining my original budget with some creative alternatives based on an old used car trade-in I had. Chad's knowledge of the product and love of working with people (and cars) showed, and there were no high pressure tactics involved (how refreshing)! Gary's small town roots and friendly manner and sense of humor made me feel right at home and we shared a few laughs together. Dan in finance was a "good guy next door" kind of neighborly guy who made the whole contractual paperwork process short and painless (under an hour) with no high pressure "close the sale" tactics or add-on recommendations whatsoever (although he detailed various options for me at my request)! He even double checked the final numbers for me without me asking him to. It was like these guys threw away the traditional "how to run a dealership" book and actually decided to cater to the needs of their customers, what a refreshing concept. They genuinely worked great together as a team (one could tell they'd been together for a while) and worked hard to earn and keep my business. All were car enthusiasts too, which was important to me. This dealership was a bit out of the way for me but it was worth driving the extra 15 miles or so just to deal with what felt like a small town community dealership in the middle of a large city. Post sale add-ons are good too, what with the free oil changes and gas and car wash discounts. Kudos to these three guys for a job truly well done in an industry rife with a reputation for high pressure sales tactics. This experience was as "low pressure" and fun as the car buying experience should and can be these days. Last, their service department has a ton of experience and is one of the best Mazda service departments in the upper midwest based on my own experiences and from what I've heard elsewhere.

Shelley

Mar 25, 2013

I had a great experience at Luther Brookdale Mazda Mitsubishi, in my quest to replace my 2011 Mazda3 with a 2013 Mazda's CX-5. I had researched both the value of my trade-in and that of the CX-5 ahead of visiting any dealership. My first instinct was to go back to the dealership where I purchased my Mazda3 less than 2 years ago. I had been a faithful customer, servicing my car every 5,000 miles in their service department, but when they gave such a low-ball offer on my trade, I decided it was time to look elsewhere. Bye bye Morrie's. Hello Luther. I had never been to Luther Brookdale Mazda Mitsubishi as it isnt on my beaten path, however they made it well worth my while by exceeding my expectations. Not only did they give me a great price on my trade, they were also good to work with in my quest to purchase a new CX-5. Eric Palmer had responded to my e-mail inquiry by contrasting the 2013 vs. 2014 models he had on the lot. I selected the one that best fit my needs and he had the car warmed up and ready to test drive when I arrived on that cold Saturday morning. He was great to work with. No high-pressure sales, just extremely informative about his product which helped me finalize my purchase decision. I value the experience I had at Luther Brookdale Mazda Mitsubishi and would highly recommend them. They are a no frills dealership, but more importantly they earned my trust. Dont let anyone offer you less than your trade is worth. Luther plays fair!

jjbrigade

Mar 22, 2013

Chad went above and beyond to get me into a vehicle when my options looked slim to none. I've purchased many cars from a dealership before, but never have I gained so much knowledge of the car buying process. I will recommend Chad to all of my friends and I will be coming back to purchase my vehicles from him from here on out. He was amazing, and didn't act like most salesmen.

Persnickety

Mar 19, 2013

I scheduled my oil change on Brookdale Mazda/Mitsubishi's website and also printed out a coupon. Everything went accordingly, customer waiting lounge was clean, service rep prompt and efficient. This is the reason I use them for my car service needs.

CharlieH

Mar 18, 2013

Everyone at Luther Brookdale are friendly especially Tim Sabler the service team. I have been bringing my vehicles to Luther now for a quite a few years. What I really like about their services is they keep you up to date as your service progresses. And one recent oil change service I had they saved me a lot of expensive egine service by diagnossing a problem before it became a much bigger issue with my CX-7. Great Customer Service makes Luther Brookdale one of the best Auto Dealers in town. They are fast, friendly and have a very nice, comfortable waiting area. If you need a car definitley check them out.

Angela

Mar 12, 2013

Recently purchased a 2013 Mazda CX5 from this dealership. From walking into the door, through the financing process everyone we encountered was friendly and easy going.

MarilynAJ springtime

Mar 12, 2013

I was please when Sherry called me to tell me about the oil change special only to find out it was no charge. I was unaware that you get the first oil change free when you purchase a new car. Nice surprise. Tim told me it would take approximately take an hour, turns out they were able to get it done sooner. It was a very pleasant experience. Thank you, Marilyn Jacob

Fargobuyer

Mar 8, 2013

No pressure buying a car here. Luther Mazda Misubishi had a used and very clean 2008 Eclipse that we test drove on a Tuesday and bought the following Saturday. The sales staff was great but I was especially messed with the guidance we received from the finance manager who didn't put us in a warranty contract that mad no sense. Zero pressure, great car, great price.

Tenpennies

Mar 7, 2013

I service my vehicle at Luther Mazda. They always do a great job and never try to up sell me on anthying that I don't need.

Fleur

Mar 6, 2013

Overall Brookdale Luther Mazda did well from the buying process with Chad Walzak to the installation of my part that I added due to our lack of due diligence. All went well. Thanks to everyone at Luther Brookdale Mazda.

pbg

Mar 6, 2013

Always friendly, efficient and helpful. Many thanks!

Nothappy

Mar 4, 2013

The service on my car was fast but the guy who get me in Had bad attitude , about everything , I will go to other dealer but that's the only Mitsubishi Luther in the cities ,

Shelly F.

Mar 3, 2013

We always come back to Mazda for the best service and care in town. This is our fourth vehicle with the dealership. We would HIGHLY recommend Luther Brookdale Mazda to any friend or family member!

Alex

Feb 21, 2013

I loved working with Jeff, he was upbeat and energetic. Jeff went out of his way to get me the car I wanted. Even Bob came through to help me get a great trade in value for my car. Thanks guys!

Preacher

Feb 19, 2013

Just had the car's 60,000 mile maintenance. The price for this plus the discounts make the cost reasonable. This dealership treats your car as if it was theirs. The car is serviced, washed and ready to go in the time they quoted.

A J Lucas

Feb 18, 2013

Paul and Tim give honest and accurate Advice along with be very friendly. Good Guys!

bubbles

Feb 17, 2013

My check engine light went on so I took my 2009 CX-7 to the dealer. I didn't have an appointment but Tim took the time to listen to me explain what happened. Tim then went and got a tech. who put the diagnostic machine on my car to find out the code. They found the problem right away. It was an O2 sensor. They had the part in stock and fixed it right away, I had my car back in a couple of hours. Paul the service manager even remembered that I had an extended warranty so the repair didn't cost me anything. When Tim came to get me to tell me that my car was ready, they had washed it by hand. I don't take my Mazda any place but here. Tim, Paul and the rest of the guys have always treated me with respect and explained what was wrong and being repaired on my car.

Oxbow56

Feb 15, 2013

Tim and Paul give me good advice that I can understand. Service was excellent and prompt.

Todd Johantgen

Feb 6, 2013

I need a repair on my door for my Mazda 3. Rick was very friendly and helpful in processing my paperwork and checking my car in and picking it up. They even had time to check out another issue that I asked about after they were done with my door repair. They took the time to make sure that I understood fully how the locking system on the doors worked. Thanks very much for your great service.

Lori H.

Jan 22, 2013

I went to Luther Brookdale to buy a set of tires and have them installed. On my way home (not even an hour after I left the shop), one of the tires went flat due to how it was installed. I was told to put on the spare and come in the next day. they had plenty tires of that model and would help me out. First, let me sya that it is January in Minnesota, so finding a warm, dry place to change the tire to the spare is no easy feat. Next after spending over an hour, the tire wouldn't come off. They bent the rim when they installed it, so I had to take it to National Tire and Battery for them to take the defective tire off (and pay to have them do so). I then went the next day and Luther is out of the tires! Please keep inmind, I had to drive almost 45 minutes to their dealership from where I live. So basically, when I had called the day before, the person never really checked and just said they were in stock. They now have to order the tire and I now have to make a third trip to the dealership. Last, I was not given any sort of discount for the inconvience or poor serivce.

RogersBuyer

Jan 22, 2013

he quality of the service demonstrated by Eric Palmer, Duane Thompson and Phil J. were second to none. They were able to meet my very specific needs with a level of patience and flexibility other dealers would not even bother. This is the 2nd vehicle we purchased with them and will probably not be the last one.

Mazda3 owner

Jan 18, 2013

I went in for a regular service appointment (oil change+inspection). This took almost 3 hours. A few days later, I called back after noticing a flat tire. The technician informed me that I had a bent rim. The price they quoted to repair it was at least twice as much as what it took for me to REPLACE with a new rim and have it installed at a local tire shop. Expensive and inefficient...avoid their service department if you can.

mjbluhm

Jan 15, 2013

Bought a new Mazda Cx-5 last weekend. Really happy with the overall experience at Luther. I was treated with respect and the entire team there is very friendly and understanding. They will definitely keep my business in the future.

Paul 51111

Jan 15, 2013

Fre first oil change and they washed it too!

bk

Jan 4, 2013

Always look forward to bringing our car in for maintenance with Tim as our service technician. He is fair, honest and trust worthy. As long as Tim is at Luther Brookdale Mazda Mitsubishi we will continue to bring in our car for service.

Red Miata

Jan 4, 2013

We purchased a Mazda Miata from Eric Palmer. Eric was very attentive, knew his product well and did not use any high pressure or typical tactics to sell us a car. The price Eric presented us was lower than any other comparable vehicle in Minneapolis. Dan Nelson finished the paperwork with the same pleasant, friendly manor. Dan was also very quick respond to questions I had after the sale. Both gentlemen were excellent to deal with. Quite frankly, we were surprised to find a Minneapolis car dealership that was so pleasant to buy a car from.

WandaL

Jan 4, 2013

My last two vehicles were purchased here and the service has been great. I wouldn't think of going anywhere else. The people I've dealt with are great to do business with. They go out of their way to accommodate me. I don't think I've ever had a complaint. They know me when I come in which helps make any service problems easier to deal with.

Stacy P

Jan 3, 2013

I walked in knowing what car I wanted. I spoke with a friendly salesman (John), who handled all the negotiating for me. They were very generous with my trade in allowance and their vehicle was priced right. I left feeling like I got a very good deal (and I did;-)

Woodbury Fan

Dec 31, 2012

Buying a car for our college graduate was a very emotional experience for my wife and me. Mike Davis, of Luther Brookdale Mazda, was incredibly attentive, professional, informative and caring in his service and demeanor.This has been the best auto shopping experience that we can remember and we look forward to our next chance to do business with Mike Davis and the Luther family.

JerriJo

Dec 19, 2012

Today I needed to have a diagnosis of why my brake light came on. Tony diagnosed the problem quickly and made helpful suggestions. Because the repair parts had to come from another facility, I was given a nice new loaner car for the day. The repairs were quickly done, at a reasonable price, and I was on my way. Everyone in the service department--Paul, Rick, Tim, Tony--are just great and treat me very well.

Greatful Customer

Dec 16, 2012

As always, excellent Customer Service! I have had my car serviced here since I bought in 2009 and have been very pleased with the service I receive. Brought my car in today for routine maintenance, and today was no exception.I met two new CS reps today, David and Matt, and they were the first to introduce themselves to me and extend their hands. How can you beat that type of service? This is what makes bringing my car in a pleasure. Paul is also great. They are very appreciative of the customer and are eager to provide the best possible service. Thank you again for a great experience!

The Preacher

Dec 14, 2012

In the morning my right headlight was out. This dealer's Customer Service, which already had a full schedule, got my car in that afternoon. They replaced the light, washed the car and I was on the road 45 minutes later.

Amplitude

Dec 13, 2012

I rarely ever write reviews but after waiting a few days and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one. The left rare light on my 2007 Mitsubishi Gallant stopped working; initially I thought it was the bulb so I changed it. The rare left light worked for a few days and again stopped suddenly, and then the front light went out. I brought my car to Luther Brookdale Mazda Mitsubishi. I paid for a rental/loaner because the car had to stay. After several hours I was told the problems were discovered and the issues were repaired, and I should pick up my car. I arrived at the Service Center, paid for the service and went to my car, started the car, drum rolls please!!!! The lights did not work; it did not even come on. So how does one get a call from a dealership/Service Center telling you your car is ready only to find that it was never repaired? Especially something as visible as a light, anyone could have seen that it never came on; BUT they handed me the keys anyway. I was informed that the wrong lights was worked on or was reported as broken. I waited while a technician came out with tools and started to work on the lights, discovered that it had the same broken lamp and needed replacement. Even though the lights was fixed and I was late for class, I soon discovered that the replacement bulb has a different color, and now one of the tail blinker is white and the other is yellow. This car has only 29000 miles! I brought my car to the dealership specifically to avoid this problem; I wanted the exact part, same as the manufacturer so that all is in place. I sent the service tech, Rick G. an email message and I also left him a detail phone message but he did not respond to either one of them. I have experienced similar incident at Luther Brookdale Mazda Mitsubishi, when my car made a certain noise, brought it in and was told it was fixed only to discover the problem was even worse than when I had brought it in. I returned the car and discovered it was never driven, so the technician never heard the noise. This time they drove it and confirmed that there was a problem, and replaced both front rotors. I usually do not make a big deal, but Rick never returned my call, and I find it shocking and disturbing that a Service Center which has posters on the wall claiming they are "Award Winning Service" will not notice a light was not working; or drove the car to hear the noise. I left Rick my message about 4 days ago and sent him an email, enough time to respond. Now I drive around with different colored lights. In the interest of fairness, a guy named Paul and another named Tim were very friendly and concern but because I was assigned to Rick, I decided to complain to him. Thanks for Reading. Patrick

bubbles

Dec 12, 2012

My check engine light came on this weekend so on Tuesday I pulled into the dealership to have it checked out. I didn't have a appt. but they took my car in anyway. I was told that it was an EGR valve that needed to be replaced. The guys repaired my car right away and I was back on the road in a couple of hours. Tim always goes above and beyond. Paul was great to find out that my car was covered under the extended warranty so my repair cost me $3.23. I would tell everyone to go visit Brooklyn Park Mazda they treat you like family.

mazdabuyer

Dec 4, 2012

I purchased my Mazda from the dealership 4 years ago and continue to bring it there for oil changes / service. The staff is always friendly and great to work, they are all about customer service. I highly recommend them.

mazda6

Dec 1, 2012

I was very pleased with the professionalism and service received.

Cucumber

Nov 29, 2012

Love your business and customer care services. I would love to bring my family and friend to this dealer.

MikeyD417

Nov 27, 2012

I recently purchased a new Mazda 3 From Luther Brookdale Mazda. It was a wonderful experience. I stopped by and test drove the car. Within an hour of that test drive I was driving my new car home. Chad Walczak is a great salesman, with excellent knowledge of the products Luther sells. Dan Nelson in finance was very helpful. He found me a great rate, and made the buying process quick and easy. I would highly recommend giving the guys at Luther a visit, if you're in the market for a car.

Sunshine

Nov 18, 2012

Excellent service even though I didn't have an appointment.

Smorantz

Nov 7, 2012

When the check engine light comes on first check your as cap. When that doesn't work,make an appointment with Tim and he'll take good care of you.

KBEWL

Oct 31, 2012

I bought my car over 2 years ago, and have continued to bring my car to Luther Brookdale Mazda Mitsubishi for services. Always warmly welcome and taken care of, with details and work explained carefully to me.

Stewie

Oct 25, 2012

The service of my last appointment was, as always, excellent. I have been bringing my car in for 7 years and the technicians are always pleasant and courteous, and always answer my questions with clarity and respect. Another job well done!

Thomas

Oct 17, 2012

I have been on the Luther Advantage program since I bought my car 5 years ago. It is a great program keeping everything under one roof. The service at Luther Mitsubishi/Mazda has always been excellent.

So-So

Oct 15, 2012

Shopping for a car is NEVER a fun experience. It's time, money, and other resources. However when the time comes to buy a new car one can only hope that the customer service experience is something that can be somewhat enjoyable. Luther Brookdale Mazda was not my first place to go. However it was close and I needed to test drive cars to see if there " might" be something that I wanted to explore. Test driving was not a problem, did not feel that the sales person was pushy..yet it wasn't the best customer service either. The sales person went on some personal tangent about how they have been at the dealership ya da ya da years.. sold this many cars.. ya da ya really DID not ask right off the bat WHAT I wanted. Plus as a women, he shook my boyfriends hand FIRST. Not mine when I was the one buying the car. I could go on my own tangent like the sales guy,but push came to shove for me and the car is what sold me NOT the dealership or the sales guy. I needed a car, I did my research, I was an informed consumer. I did not feel at all that the sales guy really wanted to help me, seemed so fake and unnatural. I did buy a car from the dealership I went in at 4:00 on a Saturday thinking that it wouldn't TAKE until they shut the lights off on me to get my car. I felt rushed, my car wasn't even cleaned for me, PLUS the finance lady forgot somethings on my application that I HAD to follow up with my loaner on my own time. I like my car, but won't do business with this dealership again.

notavailable

Oct 13, 2012

Great customer service & service dept, Work performed on a timely basis - dealer keeps you up to date on scheduled services.

champmits

Oct 12, 2012

Recent service was excellent. Dealer found several items that needed service along with what I intended for the visit. Prices were good for the services provided.

shutup&drive

Oct 12, 2012

Excellent service was provided with a great turn-around time. I was in and out then drove the car to work after the dealer included a car wash! These guys do a great job!

The Preacher

Oct 11, 2012

The bill was lower than the quoted price due to a promotional discount. This dealership's service prices are reasonable compared to my previous dealer. They told me my car would be ready in an hour. The car was serviced, washed and ready to drive in less than an hour. I will continue to have my car serviced at this dealership.

jspaldin21

Oct 5, 2012

Rick did a wonderful job working around my schedule to make an appointment for regular maintenance

SUV driver

Oct 1, 2012

Great customer service as always! Team there is always very professional, friendly and they get the job done. Excellent work!

Mazdafan

Sep 30, 2012

Great service. Great vehicle. The dealership stands behind its products.

car/fan

Sep 26, 2012

Tim is a very friendly helpful gentleman. I am treated respectfully - which is the key to any ongoing relationship. I was in and out in a flash - which made the rush hour trip worth the challenge. Thanks Tim - and crew! TL

Alixw

Sep 18, 2012

Customer service was fantastic and they saved me from having to order a new part which is always great!

Edwin

Sep 15, 2012

I worked with Paul and Tim. I had the use of a rental car when I found out that my front rotors were worped, battery low on amps, a defective bulb and needing a transmission fluid change. Tim was detailed in explaining my optins with resurfacing or replacing the rotors. I had not planned on spending this much and Tim was able to use my 10% coupon on this repair. I was very pleased with the repairs and my car washed and ready for pick-up at 3:00 pm. Great service and really completed the little things that made a difference. I will deffinately be back again. Thanks guys.

A Mazda Lover

Sep 11, 2012

They do a great job of inspecting my car and catch problems before they get to be big problems. Fast friendly service, have taken care of my car since day 1. I now have 214000 miles on my 2001 Mazda Millenia. Run like a top. Honest service dept that doesn't try to pad the service bill.

2008 Happy Mazda 6 Owner

Sep 4, 2012

I will not send my Mazda 6 anywhere else. The care and sevice these Customer Service / Mechanics provide is unmatched. You almost get the feeling that even though you are the owner of ther car, but these customer service and Mazda qualified certified Mechanics are actually watching you "the owner" on how you treat "their" Mazda! These people are a rare breed and they absolutely take pride in their work. Thank You, Thank You, Thank YOU!!!

Abdul

Aug 31, 2012

Great customer service when I brought my Mitsubishi Galant for service today. Professional/courteous/timely/sincere. Trustworthy.Will not look or recommend for services not needed. Strongly recommend for new/second hand car purchase/service.

Hanii

Aug 31, 2012

We live about an hour south of Brookdale Mazda and did our sale over the phone. Salesperson Duane Thompson was knowledgeable about the Mazda3 and gave us unscripted answers to our questions. (This made for fewer questions!)We then hopped in our car and drove to Brookdale Mazda to test drive the car. The entire process was an enjoyable experience. For the first time in 30 years of purchasing a car, I drove off the lot with my new car and DID NOT feel like I had been "taken advantage." Thank you for a great experience.

mama mac

Aug 25, 2012

This was the best new car shopping experience I've had. I would recommend Eric P to everyone. He explained everything on the car to me...not once but twice in some instances. He's terrific...go see him.

Jerri

Aug 24, 2012

My 1990 Galant, with 230,000 miles under the hood, just needed some diagnostic work to find out why I was spilling a bit of gas when filling the tank. It was quickly diagnosed and just as quickly fixed. The service is always friendly and very professional. I've been taking my car here for many years now, and I think the mileage is a testament to the good service I've been getting.

Lynnie

Aug 17, 2012

Got right in for my appt and only had to wait a little longer then expected but car wash was great!!!

practicar

Aug 17, 2012

Dealer disconnected cruise control cable due to recall and gave me an oil change. Quick and courteous.

hockey mom

Aug 15, 2012

great, friendly, quick service! always handle the scheduling well.

Mazda Lover

Aug 14, 2012

I've taken my car to Luther twice in the last 6 months and they treated with great hospitality each visit. My recent visit, I somehow had some type of adhesive on my car and they took there time and got it off without me even asking. I will be taking my care there for all its service needs.

just pat

Aug 10, 2012

i do like to know what my problem was and how much it well cost me before the work is done so thanks again

No nickname

Aug 6, 2012

I came in for an oil change and rotate my tires. Quality of services was good.

CX5 owner

Aug 2, 2012

I am very pleased with my selection of the CX5. Eric and Chad were great to work with and helped me with my decision happen. Everyone loves my new CX5!

Preacher

Aug 2, 2012

Just had the 50,000 mile service done on my Mazda 6. The Customer Service department made sure that I was not charged for things like oil change, tires rotated, etc. They reviewed the bill with me to explain what was done and the overall condition of the car. Then it was washed and ready for me to drive.

Vlade

Aug 2, 2012

We had a positive experience purchasing our new vehicle. Our salesperson was very knowledgeable about the various vehicles we were considering, and did not pressure us to make a purchase.

CX7 driver

Jul 28, 2012

I always come to my Mazda dealer for any service needs. I trust them to do a good job and have never been let down.

Jhosch

Jul 27, 2012

This dealership has never let me down. I purchased my car from them and have never taken my car anywhere else for service. Both the buying process and the service visits have been wonderful.

St. Michael

Jul 24, 2012

Eric was great and it was nice I could do everything over email, since we live in such a busy world!

ljswnsn

Jul 19, 2012

Best customer service. Informative and not pushy. Goes above and beyond just being your service tech.

(none)

Jul 13, 2012

In 10 years of being their customer, I have never needed to register a complaint. Or to put it positively, they have always been friendly, courteous and prompt.

Mazda buyer

Jul 11, 2012

I have taken my CX7 to this dealer since I bought it from them new back in 2008. The staff are always courteous and helpful and the facilities are great The service today was completed in about 30 minutes and, as normal, the car was washed afterwards. I will continue to take my car to this dealer

diamante dame

Jul 10, 2012

They make you feel so welcome when you come there. They perform the requested service and don't try to sell you anything more. They are very polite and sensitive to your vehicles needs. I will continue to go there and have told all my co-workers and friends they should go there as well.

General Driver

Jul 7, 2012

I recently took my car in for its regular check up and Paul, the service rep., was so pleasant and knowledgeable. It made the experience there wonderful and I will bring my car back to him on all my issues. I can't say enough about their service dept.

Vikingirl88

Jul 5, 2012

I have all my service performed with this team and will buy my next Mazda here too. Always friendly and helpful. A huge smile on a 100 degree day - not as easy as some would think! They are truly a pleasure to do business with and remember what customer service means. Thanks!

Andrew

Jun 29, 2012

I bought a new CX9 from this dealer and they were wonderful to work with. Initially started my search with Morrie's Mazda, but am glad that I purchased my car from Luther's because they had better customer service and better pricing. Ask for Eric, he is great to work with!

No nick name

Jun 28, 2012

Heard clunking noise when entering alley. The broken right rear sway link was replaced. No more clunking noise! Thank you.

KatieL

Jun 27, 2012

Every time I go to Luther Brookdale Mitsubishi it is a pleasant experience. When I bring my car in for routine service, the staff is always very helpful and they never pressure me to spend more than I need to. They are honest about what needs to be done and what doesn't. They also make sure that I understand the services and why they need to be done. They've always made things simple and hassle free for me, for example, putting my new windshield wiper blades on for me even though I'm capable of figuring it out. When I leave, my car is always washed and ready to go. What impressed me most is when I drove up and got out of the car they knew my name and what my appointment was for; I didn't have to explain the situation or wonder if they knew what needed to be done with my car.

Carmen

Jun 26, 2012

I went for a maintenance oil changed today and I want to thank Tim from Mitsubuishi in Brooklyn Center, for his excellent customer service. I felt very welcomed and helped!

preacher

Jun 26, 2012

Took my car in for the 45,000 mile service. Transmission fluid change, oil change, tires rotated, etc. Everything done in 1 1/2 hours and at a reasonable price. I will buy my third car from this dealership mainly due to the service department.

Just love cute cars

Jun 21, 2012

I purchased a Mitsubishi Eclipse prior to the Jeep purchase and pleased to say the sales staff were not pushy at all. They listened to my needs and remembered them from visit to visit. The transaction went very smoothly, the sales manager came over and congratulated me on my purchase. I was very pleased with the salesman name Sam, he was pleasant and always followed through with my constant questions. Thank you Brookdale Luther

niziSyed

Jun 18, 2012

all i can say is its an average service. They didnt wash the car.

New car buyer

Sep 21, 2011

I recently purchased a Mazda 3 and was amazed at the customer service and ease of the process. The salesperson was knowledgeable, courteous, professional and had a sense of humor! I highly recommend doing business with Luther Brookdale Mazda.

Classy Hatchback

Sep 10, 2011

The Consultant (Chad) was friendly, professional and laid back. It was my first auto purchase in 10 years and I was already apprehensive about purchasing an automatic when I've been driving a manual stick shift for almost 30 years. Chad made the process a great experience. Most of all..I love my new crossover SUV!!