Luther Kia of Bloomington reviews

Glitterchick

Jul 31, 2016

I love my new Kia! Everyone was fantastic! They were so helpful and accommodating.

Juli

Jun 17, 2016

Chris Stelljes was fabulous to deal with in purchasing our car. We knew what we wanted, and he was a pleasure to deal with, he didn't try to oversell anything! The entire process was the best experience we have had in the past ten years, and as my husband says, it was "as it should be". Thank you Chris and team (Matt Thomas in Finance).

Paul

Apr 15, 2016

Service in the parts department sucked.... Waited over 30 minutes for two keys to be made while a truck with bottled water shows up after I was in the parts showroom and 8-10 people help to unload the truck while I sat waiting for service.... Cashier was not helpful at all....

ForteFan

Mar 21, 2016

I just leased a 2016 Forte5 LX from Luther Kia Bloomington. They gave me an excellent deal on turning in my 2013 Rio5 off lease 3 months early and putting me into the Forte5 for lower monthly payments, after an insurance reduction, than on my Rio5 (which I also leased from this dealership). Overall it was possibly the smoothest new-car transaction I've ever had at a dealership. My sales rep Chris Stelljes was helpful and professional in all respects. After some preliminary phone calls with Chris, the entire transaction took less than 3 hours, and that included Chris and I meeting at a sister dealership to test drive the car and return it to Bloomington Kia for the paperwork and delivery. I am very happy with my new Forte5 and my experience at Luther Bloomington Kia.

Becky

Mar 14, 2016

I came in to get a "quote" on a 2016 Optima, not thinking I would leave with a new car. Cheri Brotemarkle came over and introduced herself to me right away and I immediately felt trust and reassurance she would be able to give me what I came for. She was so friendly and pleasant and gave me all of the information (and more) about my current lease and what options Luther KIA could do for me. She was not pushy at all to sell me a car. Before I drove my new Optima off the lot, she made sure to run through all of the safety features and the fun new features the 2016 Optima has so I would be comfortable driving it before I left. She truly is a "top notch" sales person and I highly recommend her!! Thank you Cheri!

EmilyHughes

Dec 4, 2015

TJ, Matt, Chad, and everyone single person at Luther Bloomington, I don't even no where to start! Hands down the most amazing staff ever! The customer service is out of this world. TJ, buddy, you are amazing all around. Matt, my friend, appreciate you. People, this is by far the most phenomenal dealership in the nation! Highly satisfied and couldn't ask for more! Thank you for a pleasant experience, I truly will come back and refer you guys to all my friends and family! My first Hyundai Santa Fe SUV, I'm the happiest person in the world! THANK YOU!

Sam

Nov 24, 2015

I have never been treated this well! It took 5 minutes to get my price which was so low I didn't think it was possible. Then they got me a great price on the accessories and offered to ship out what wasn't in stock. Next they went out of their way to help me get the car home. Mike was just great and everyone I met was sincere and friendly. Simply put, this is the ONLY place to get a Kia. These days, this amount of quality customer care is amazing. Oh, and by the way, the Soul is way better than I ever expected. At my age, I can even live with the Hamsters.

Annette L

Nov 6, 2015

Brought my car in as the heated seat was not working and also asked for the recall on then vehicle be completed. I needed to leave my vehicle but they did offer a shuttle service which was great. Andy in service called me to go over a few other things they had found and I agreed to have some of the items done and others I stated I would do myself. Love that there was no pressure. Andy recommended that I should have two of the tires replaced and I told him i usually go to a discount tire place but he said that Luther would match their pricing. We went to the competitors website together and I selected the tires I wanted with his recommendation (which was not the higher priced tire I was looking at). Again...love that they do not pressure you to spend more then you want or need to. Love Luther and will buy my next car from them for sure...but that won't be for awhile since I love the car I have now ;)

Scarlet67

Sep 16, 2015

First visit to this service center. Initial contact by phone was a wonderful experience. I really enjoyed chatting. Friendly, professional staff and a quick turn around time. An unexpected vacuum service and car wash made my visit extra special. I will definitely be back.

Pritibritty

Aug 25, 2015

Outstanding customer service! From sales to the trade in to the end financing Everyone went above and beyond! By far the best buying/leasing experience I have every had! Will definitely be going back for future vehicles!

Kia Todd

Jun 22, 2015

Very rarely do I take the time to write a review other than survey, but my entire experience from Luther Kia was exceptional start to finish. I purchased a Kia Optima Hybrid and only have 6,000 miles on. Was having problems with A/C, talked to another dealership as the one I purchased from no longer carries Kia. The customer service between Luther and another was night and day!

PBK

May 27, 2015

Always a great experience at this dealership, no matter which employee I meet (from the showroom, to service and the parts department)!

Marti

May 25, 2015

Chris Knutson was great! He was patient, funny and not at all pushy. Very happy with my new Optima.

SgM2000

May 20, 2015

I brought my Sportage in as I was hearing a 'thumping' noise on the rear passenger side yet no dash lights were illuminated. It sounded like a flat tire. I didn't have a flat tire and couldn't see anything else amiss. Brandon and his team were very thorough, driving it at different speeds to try to hear the noise; checked the tires, brakes, shocks, etc. and found nothing. Of course, my Sportage was afraid so clammed up! Ha! Anyway, Brandon indicated that a note was made in the record of this issue and said if I hear it again to stop by - any time. I utilized the shuttle service - both drivers Lloyd and Calvin - were wonderful, safe drivers and very engaging during the ride. What a marvelous team! Thank you!

Teamhondlik

May 7, 2015

I was able to schedule a same day service and was treated with the utmost respect. My vehicle was fixed and learned all repairs were covered by warranty. My car was also washed and vacuumed. Thanks Scott for a great experience!

Bev

Apr 29, 2015

Brought in my KIA Sorento for 60,000 mile maimaintence. Scott was so cordial and helpful. We Love our Sorento and would buy another one in a heartbeat, other than routine maintenance, it has been very reliable! The dealership has always dealt fairly and answers all my questions, and they are all so friendly!

Richard

Apr 25, 2015

I think that you did a very good job and that the people that works there was pleasant and willing to help. I really enjoy my car and would recommend this dealership to my friends who's looking for a Kia.

Kim Houle

Apr 22, 2015

Thankfully, Chad noticed me looking at brochures for the 2015 Kia Soul. I knew I should have gotten that car in the first place, but fell in love with the Optima when I drove it back in 2013. I thought downsizing from a mini-van to an Optima was great, but it was still more car (and payment) than I needed. Matt got me into a brand new vehicle and was able to get me a great trade-in value for my Optima! I was so impressed with the process and will definitely work with them again in the future! Thanks!

O.Rob

Apr 22, 2015

Thanks guys for identifying the problem with my rear car door and providing great service. Scott /Brandon always a pleasure working with you.

GingerBadger

Mar 26, 2015

In and out for some quick updates and an oil change... professional and convenient.. This is my third Soul ... I highly recommend both the Soul and the Dealership.

SgMon

Mar 23, 2015

Purchased my 2013 KIA Sportage at a dealer that stopped selling KIAs last fall. Noticed the spoiler was cracked after I did the first detailed wash and cleaning of the year [had to get that winter salt off!!]. Took it to Luther KIA in Bloomington after making an appt online. Brandon checked with Parts and they don't carry spoilers as an in-stock item. He said it'd be about a week before it was in and would give me a call. As it turned out, I rec'd a call today - they found a spoiler and sent it to paint over the weekend and when could I come in to have it replaced? Early this afternoon they had an opening! I drove it over, and they replaced the cracked spoiler in an hour while I waited! Brandon is truly curtious and informative, very polite and efficient! The spoiler was under warranty, so no charge. Thank you for making this process painless! I totally recommend this dealership!

HMation

Mar 21, 2015

Brought in my Kia to address a safety recall. Scott provided friendly customer service and walked me through what they were going to do. The visit turned out to be less time than quoted which was great. I was impressed with my first visit here.

K. McCarthy

Mar 18, 2015

These people made it easy! They knew I wasn't buying a new car and knew I was limited on what I could spend and they treated me as well as anyone buying a new car. I felt like I was their only customer. They all worked as a team answering my questions and making sure I was comfortable with my decision. From the mechanics working on the car, managers, sales and anyone greeting me as I came through the door... I mattered. I appreciated their concern not only for my well being after the accident but making sure I felt safe in a vehicle that had their name on it. I am extremely pleased with my experience and very happy with my car. I have talked to everyone I know, my family, friends and co-workers about how I was treated and how happy I am. Thank you so much for all the support.

CPittman

Mar 13, 2015

Chris Knutson was great to work with, no pressure in buying. Made it so easy and comfortable to purchase our new Kia Sorento

AmandaN1019

Mar 10, 2015

Excellent customer service and facilities were well maintained.

Meg

Mar 4, 2015

This week was the first time I have ever bought a new car. Yes, lots of used over the years but, because I had a upside down loan on a car which blew up on the way to work I had to add a huge chunk onto the loan for a new car. The folks I worked with at Luther Kia were awesome. I worked with Mark, who always has a smile for you. Chad and Don were also awesome. They explained all the paperwork. No, Chad you don't have to send the Title police after me (JK) The first thing I noticed when I walked into the dealership was all the activity and the smiling faces of customers and sales people. That gives you a boost of confidence immediately. Over all it was a great experience and I would HIGHLY recommend to friends and family Luther Bloomington Kia is a great place to purchase their vehicle. I would go back to Luther Kia Bloomington without hesitation.

Matt Maas

Feb 25, 2015

Great experience. The best part was that I was contacted by Don Daniels via email about the presidents sale. So I went in worked with Chris Knutson Great Guy!!!! Congrats on his new baby!!! Then Don Daniels was able to let us know what we were looking at as far as a deal, and we liked it and we are now driving a new KIA.

Activist12

Feb 17, 2015

When Morrie's closed their Kia division I needed a place to go. Since I know Bill Luther, and he is a great, very ethical guy, it was a no-brainer. They are great! I love this dealership and will most likely but my next car there! Granted I have only been there once, but the people and the service were superb.

Faith

Feb 12, 2015

I sent my financing in online last week. Don got back to me right away and set an appointment via email. He did not call me a million times before he found out what he could do for financing like other places I have dealt with in the past (So annoying). My husband and I met at the dealership after work. We test drove a couple used cars that I saw online with Mike while Don got the financing in order. Mike was friendly and on top of it, he offered me coffee right away and warmed up the cars before we took them out. After going over all of my options Don and Mike got me in to a BRAND NEW car for less than what a used car would be. Walking in to the dealership I never expected to be going home in something new. With what you get for the price I couldn't pass up the design of the Optima. Jerry handled the financing and even though he was crazy busy that night, he took his time with us explaining everything to us. He made us feel comfortable and welcome. Mike warmed up the car for us while we were in with Jerry and even came outside in the freezing cold to explain every button and function of the car before I drove away. By this time, the dealership was closed but everyone stayed to make sure we were taken care of. We never felt rushed or pressured. I will definitely be back to this dealership when I am ready for my next car. Thank you Matt Don and Jerry for outstanding service.

Barb

Feb 10, 2015

As usual ....Wonderful service. Brandon is the best!!'

Mitchell

Feb 7, 2015

I purchased a 2012 Kia Forte from Luther Kia of Bloomington, MN. My sales rep was Leon. The experience was the best I have ever had, and love my car. They have been the utmost in professional service, and with the warranty I have piece of mind. I drive a lot for my job and was in need of a reliable car with good gas mileage. I found it! I cannot underscore enough, that I will only buy a care from this dealership. They made a customer for life out of me. I cannot tell enough people how truly happy I am with the service I received. They made me feel I was the reason they are in business. Job well done! Also: John in service is one top notch service advisor. -Mitchell Glynn

jdolson

Feb 5, 2015

Wonderful experience purchasing my vehicle here. I had my previous vehicle for 15 whole years and was very anxious/scared about the type of experience I might have purchasing a new vehicle. Also, my budget didn't quite allow for a new vehicle and a large car payment. But, I went in and was relieved by the absolute friendliness, professionalism and understanding of those with whom I worked. Everyone was very nice and personable; I felt absolutely no pressure to make a decision I might regret later. Had I known buying a vehicle would be that painless, I would have done this a long time ago.

Anonymous

Jan 29, 2015

Leased my car in August and have been very happy ever since. Even before going into the dealership, I was able to email with John Amos regarding exactly I wanted in a car. I got a call in the morning of the day that I was set to get my car. The specific car that I was going to get hadn't made it to the dealership due to some bad weather. I decided I would still go in and sign the papers and such. Well, John picked me up since I had no other way to get to the dealership and came down the road in the car I wanted! He searched and found out that their sister dealership had the same vehicle. I really appreciated the extra effort that he put into getting me my car. I was able to sign the papers and take the car home the same day! It was great. It is my first car and I didn't feel like I was being taken advantage of or pushed around like I had experienced the previous week when my parents were shopping for a new car. Today I took my car to get the oil changed. Nate helped me and was friendly and helpful from the beginning. Since it was my first oil change, it was free. I expected this to literally only cover the oil and filter change. Nope! As soon as I got out of my car they started vacuuming it. When they finished, they told me that they inspected it as well. I went out to my car to leave and to my surprise, it had been washed! I feel like they go the extra mile to take care of their customers. I didn't plan on taking my car to the dealer for future service needs but I am so happy with how I was treated.

loves Labradors

Jan 29, 2015

I have been in many service centers over the years none come close to bloomington kia Nate was so professional and friendly and made sure all my questions were answered....The facility is spotless, I won't let any other shop touch my car I trust them completely .I feel very fortunate !

Joe Devore

Jan 21, 2015

We stopped in to see if they would even look at our finances before trying to get approved. They spent 4 hours working with their finance group trying to find away to get us financing when other dealers would not even look at us. We were able to purchase a 3 yr old SUV with under 40K miles when we expected to maybe get a 7+ yr old car with high miles. The whole team there was great and helpful. They answered every question with details and without having to be prompted for more information. The process was painless and easy from our point of view. They even changed the TV channel in the customer lounge for my son to watch Nick Jr. when he got antsy! We are already talking about returning when we are ready for another vehicle in a few years.

GailF

Jan 17, 2015

Appointment time was available on Saturday, Nate was very pleasant, the work was done in less time than anticipated (less than an hour). I will be returning.

Ben S was a great help in the process

Jan 5, 2015

Had the BEST service!! Thanks for making our buying experience the best I have encountered!!

CDWF

Jan 5, 2015

Having an outstanding car dealer makes all the difference. My wife and I leased our Optima at different dealer in Illinois and ended up with the typical "gotcha" nonsense, but these guys more than made up for it. The team is friendly, no nonsense service, great prices, and convenient. I feel like I can really trust them.

Larry Nezworski

Dec 18, 2014

Called Brandon to schedule an appointment for an oil change and he arranged for it with in 1 hour. How quick is that! Job well done!

WMK

Dec 17, 2014

To Make my wife happy I got Her Kia Soul in for a LOF and a Wash. Called at 3:05 the only appointment was left for 3:30. For a 2012 with 4,788 miles on it this baby is good for 6 months.

Crystal

Dec 8, 2014

Customer service here is unmatched. Brandon is usually the rep who helps me and he is the best. This is the best dealership I've ever used and although my next vehicle purchase may not be a Kia, I won't bring it anywhere else to be serviced. The entire staff is friendly and nice, clean facility, complimentary refreshments, and moat importantly, they stand behind their repairs & service. Thanks for being so great guys!

rperl

Dec 8, 2014

It's clear that the commitment to service at Luther Bloomington is paramount. Thanks for the incredible work and for really going above and beyond to make my experience incredible. John Huston was especially helpful.

Dianna A

Dec 5, 2014

I was expecting a total sale-only pitch, but was pleasantly surprised how they actually listened to my needs and wants and searched for options that would best suit me and my budget! I left there feeling like I'd just met new friends, not just sales & finance folks!! Merry Christmas to meeeee! Love my new ride! Thanks everyone for your hospitality, friendliness and professionalism! xxoo

jeffs

Nov 24, 2014

Our entire experience was handled well. Cheri was very helpful and personable.

R&RG

Nov 14, 2014

Most people are petrified to go to a car dealer. I have heard horror stories from my wife's friends about being taken advantage at dealerships. So recently my wife was in the market for a new car, she had visited and test drove many models. I talked to her about the Kia Optima ( because I was impressed with this model and had read/heard good things about it). Being former BMW/Audi owners this was a big change for us. She went to Luther Bloomington Kia and meet with Brad and Mark. She called me all excited about how well she was treated and really liked the car. Needless to say, she now has a new Optima EX and really loves it. Many may ask why I wasn't to involved in the buying experience? Well, simply I have purchased all our vehicles in the past 27 years of marriage and she wanted to do this on her own. I want to Thank Brad Knutson and Mark Starsky for taken such good care of my wife and making her buying experience a positive experience. My wife and I will be recommending you for sure!

Bill Hoppe

Nov 13, 2014

Just picked up my 2013 KIA Soul from the Service Department at Luther KIA in Bloomington. An oil change and tire rotation might be considered routine but I have had some unbelievable nightmares at other service departments. First of all, scheduling was a snap via the internet. I received a reminder by phone and one by e-mail. I dropped my car off and was quoted the price for the work. I picked up my car after work and it had been washed and everything was done perfectly. Polite and knowledgeable Service Writer and courteous cashier. The amount was very reasonable and exactly what was quoted. I checked my oil shortly after arriving home and it is nice and clean and properly filled. What more can you ask from a Service Department than the excellent service I received?

akron89

Oct 31, 2014

I, as most people, don't usually enjoy going to a car dealership. Luther Bloomington Kia made the car buying experience very simple and all the staff were very helpful and friendly. They were able to provide an excellent price on the new car I wanted and beat all other local competitors.

Sunshinegirl

Oct 29, 2014

Great service, easy going, no pressure sales. Friendly team, and awesome financing despite my less than perfect credit.

natedog84

Oct 21, 2014

We started our search on line, we decided on a car and I sent a request out to 6 dealerships, I received 3 back. Out of the 3, I was impressed with 2 of them due to the fact they wanted to know what they could do to make our shopping experience easy and what we wanted. I explained our situation and needs and to both dealerships and they responded, accordingly. I explained to them both that we were in no hurry, we liked our current vehicle, and just needed something that would make it easier to haul our sons transport chair around, and that I didn't want any phone calls. We started off looking at a Soul, we were provided with samples of cars and prices along with options, but that is where we lost the other dealership, I asked them both if they would measure to see if our sons transport chair would fit in the back of the Soul. Cheryl from Luther Kia of Bloomington went the extra mile and measured the rear space and told us the Soul would not work for our situation. I was impressed with the fact that she didn't try to sell me the vehicle anyway or fudge the measurements so we would come down anyway, but instead informed me that there might be other options beside the Soul that might work. She asked what we were looking for and she would keep her eyes open for something and would let us know. We told her no SUV's or mini vans. A few days passed and Cheryl sent me an email asking if there was anything more she could help us with. At that time I inquired about the Sorrento and the Sportage even though they were more SUV like my wife felt that these were not as bad as she thought they might be. The first thing she did was measure the back and told me our best option would be the Sorrento. From there it was trying to get down to Bloomington to try one out, weeks went by. In that time we were never pushed or rushed, or told we are loosing out on good deals. I received an email asking if we were coming down so she could have the vehicles ready, never any pressure. Finally we were able to make the trip down. The week leading up to the visit was the only time Cherly called me on the phone, just to confirm our visit. She was very understanding of our situation and said if it didn't work out that was fine. We arrived shortly after lunch, and once we stepped out of the vehicle we were treated like family. The first sales person asked if we were here to see someone, I asked for Cherly and the gentleman walked us into the dealership, another salesman held the door open for my wife, son and I. From there it was the best experience we have had buying a car. We met Cheryl, she talked to us not just about getting the car deal done but just about our trip down, what we are looking for, and getting us a vehicle to try. We took it for a test drive, she was very informative about the model, she had us check to see if the transport chair would fit, and talked about our needs and wants. We finally settled on a color, and then it was time for pricing. When they came back with the price both Cheryl and Dan sat down explained our options and when my wife had the look of confusion and doubt, Cheryl took the time to explain things in female terms to help her understand things better. They both walked away to give us time to talk it over. Once we made our decision, we informed them we wanted to proceed and the rest is history. Everyone that worked with us all the way to the financing were excellent, they made sure we knew everything, showed us everything, and made sure we were comfortable at every step of the transaction, any questions were answered, and they wanted to make sure we were satisfied and happy. Once we were done.with all the paperwork, our new car was brought out front so we could swap thing over, we were given a tutorial on the options and a full tank of gas and away we went. So impressed with everyone involved, how easy it could of been to rush things along so they could get to the next sale. I highly recommend them.

BOB

Oct 15, 2014

GREAT SERVICE BEGAN WITH A WELCOME WHEN I ARRIVED, THE SERVICE WAS DONE BEFORE THE PROMISED TIME, AND THE CAR HAD BEEN CLEANED INSIDE AND OUT.

Pat Ciero, Chad Port

Oct 15, 2014

The car buying experience from Luther Bloomington Kia went better than I ever expected. Not only did LBK give me the lowest price, but they had a seemingly nice group of individuals working the night I was there as well. I got a lease on a car for $30-$100/month cheaper than what any of the local comp/co-petitors offered, for a price I was told was impossible. Last, but not least, I have to single out Pat Chiero, my salesperson; he was great. He's a friendly, intelligent, and relaxed guy. I felt like he was on my side throughout the entire experience. A+ dealership! I felt like I made some friends along the way!

Kia vehicle owner

Oct 10, 2014

I bought my Kia out of state last year and had no issues with it up until this past month. I needed to take it into the nearest dealership asap and the Luther Kia Bloomington Dealership in Minneapolis was amazing! The service was great and the people were even better. I will take my car there any day of the week :) Thanks you guys!

Lora J

Oct 10, 2014

I had the best experience working with Vern and his General Sales Manager Don . Highly recommended,Great Team no pressure non pushy! Overall great experience.

jpablotr

Oct 5, 2014

thanks for your excellent and great service, that makes a wonderful day for your customers like me. the service was faster than I expected. Thanks for honoring the coupon of another dealership !

Kim and Jeff Jarvis

Sep 29, 2014

My husband and I went to KIA not sure what to expect. We had never owned or leased a KIA before, but were in the market for a new SUV. As soon as we walked in we received great service. Everyone at the dealership was very friendly and accommodating. We ended up leasing a 2015 KIA Sorento and could not be happier! We would definitely recommend this dealership, and the KIA Sorento, to anyone and everyone! Everyone we worked with, the dealer(Chris Knutson from Luther Kia of Bloomington, MN), finance department and front desk, were all helpful and kind. They made this experience relatively stress free. We would like to thank them for the fantastic service and great experience. ~Kim and Jeff Jarvis

leigh902

Sep 17, 2014

I was quote 3 hours for my service when I made the appointment. I needed an oil change and a few system updates. When I went in, Brandon said it would be only be one and half hours. True to his word I was out of there in one and half hours. He even printed off some options for tires I will need in soon. Excellent customer service!!

csones8905

Sep 10, 2014

I am a newly divorced mother of 4 so when I went to purchase a used car I really needed someone that understood my situation and what I needed...someone that I could trust. Mark Horan was the salesman that approached me. He listened to what I had to say and truly seemed to care. I never felt like he was trying to "sell" me anything. Only that he was providing me with something that I needed and would fit my situation. He spent quite a long time with me (sorry about that) but was patient, kind and showed me as many cars as I needed to find just the right one. I ended up with a car that I could afford and was also very proud of. Thank you Mark! You are very appreciated by this customer!

BruceD

Sep 9, 2014

I always receive prompt, efficient and courteous service from Luther Kia of Bloomington!

GingerBadger

Sep 8, 2014

I always get great service and they are very accommodating to my very hectic work schedule. The dealership is always clean and accommodating and I am able to get work done while I wait. Thanks for the WiFi.

MorganE.W

Sep 8, 2014

Everyone was friendly, and knowledgeable and made the process of purchasing my new Kia Soul very easy.

JohnW

Aug 30, 2014

Great service and information provided was complete for purchase of vehicle

Dong Wang

Aug 26, 2014

I had a seat heater looked at to fix, but they didn't have the parts and didn't want to order the parts either. Then a couple months later when I was cleaning my car there were screws on the floor under the seat and a black box dangling under the seat. And then when I checked the oil, the weather stripping between the windshield and the hood was half off. Also the fuse box under the hood had broken hinges, so is now just sitting on top, not clipped down by anything except for the hood. I would not come back here. The technicians are careless and cause more damage than they repair. They didn't even fix the problem, just messed up stuff even more. Plus I heard one man make fun of my name because both my first and last name are synonyms for a male body part.

CS KIA Sportage

Aug 15, 2014

Brought my car in for the recommended services and was received by Nate, very friendly and very thorough. Answered all my questions, and called me exactly when he said it would be ready. I trust the Bloomington dealership and will continue to take my car there!

Shannon

Aug 14, 2014

Got my used Kia and first free oil change here, and everyone is so pleasant to work with! I was able to finance the car without much trouble, they gave me a free back windshield wiper when I discovered it was faulty, and their service is fast and great :) I had Nate today who got me in for my oil change same day, and enjoyed their free cold water and wi-fi while I waited. Love this dealership!

Nicole

Aug 6, 2014

Recently purchased my 2007 Sorento used from a private party. Even though this dealer is nowhere near to convenient or near my house, we have decided to go with oil changes and other recommended dealer maintenance at a Kia dealership. (In the past, we have always used our local service station which is only a couple blocks away, and easy for me to walk home with my 2 young children while the car is serviced). The service tech was able to look over the vehicle during the oil change and let me know if the most recent recommended service needed to be performed or not. They said everything looked great, and nothing else was recommended at this time. I appreciated the honesty, as they easily could have recommended the service in question, which would have been around $350 (per a quote over the phone from a very friendly and funny customer service rep). I was bummed that I missed out on the included car wash- but we were outfitted to leave for cabin, with a cargo carrier on the roof and in the trailer hitch. My only wish- that the very clean and nice waiting area was a little more kid friendly (meaning what, I don't know. Ability to turn on cartoons? Nothing really to fault them for though). I did receive help getting through the doorways with my stroller, infant carrier, and 2 year old, which was great. Will definitely be back!!!

Barb

Aug 2, 2014

Love dealing with the Service Department at Luther Kia......friendly, professional, helpful!

Happy with my purchase

Aug 2, 2014

I purchased a used car and the process was smooth. I had called ahead to make sure the car was still available. Vern our sales person had the car ready and waiting for us when we got there. I had been to several dealers and looked at many cars prior to this. I would buy from here again. Very happy with my car!

Judy, Realtor

Aug 2, 2014

professionally treated, great service. I had my car serviced, work was finished timely, I was treated with respect, everything was clearly explained to me. My car was washed. The facility was clean.

John G

Jul 31, 2014

We have had my wife's car serviced here since we bought it new in 2012. Every time, we have been treated wonderfully. All service is completed as scheduled and the car is always washed after servicing. I highly recommend Bloomington KIA.

KL

Jul 31, 2014

I just completed a certified used car purchase with Vern. The experience was fast, no pressure and enjoyable. Vern was great to work with. Thank you!

Changwook

Jul 28, 2014

Thanks to Vern, I could get exact information and select the car I wanted. His fast and kind response was very helpful. Chris was also very nice and made me comfortable in the shop. Thanks to those two people, I could deal with two difficult things, selling my car and buying the new car. I hope we could maintain this good relationship and I will recommend this shop to people, especially people who came to U.S.A. as a foreigner like me.

Jerry P

Jul 28, 2014

Brandon met me right away before I could get out of the car. He took down some basic information and then notified the shuttle driver, Rick, that I was ready to be taken to my office. I was called by Brandon about 2 hours later and told that the oil change and recall work was completed and just to call back when I was ready to get picked up at work. Rick was right on time to pick me up. The work was done on time as promised and my Sorento had been washed and vacuumed out. Great job guys! Really appreciate the way you do your jobs.

Love my Hyundai

Jul 21, 2014

Our salesman John Amos was fantastic to work with! He did not push us into anything, he was simply super helpful and very knowledgeable. Everyone we came across at the dealership was very nice. We got a great deal on a wonderful car - a Hyundai Sonata.

Brirose87

Jul 18, 2014

Bought a used car from there last weekend. Tyler helped me and he was very easy and fun to work with. The people in finance were able to get me a good rate and I feel like I got a fair deal on a quality vehicle.

Hap

Jul 17, 2014

I appreciated the promptness of the service to my Kia, and the economical coupon that I used for the oil change. I was disappointed in the lack of clarity in the information given me regarding a possible extended warranty on my 2008 Kia Sedona. I felt the information could have been more precise.

Tish

Jul 16, 2014

I love my new car! Although there was a small problem with the heated seats, they took care of everything and I cannot say enough about how they treated me with so much kindness and respect. I would go back in a second and probably will when I need another new car!

kiatrader

Jul 13, 2014

I've bought two cars here and traded one in, and the experience was great every time. Heidi was a pleasure to work with. And the finance rep called in a favor to get me financed at rate near what my local bank had quoted me.

Jennifer H

Jul 6, 2014

Very disappointed. I have been there several times and been told that one problem then changed their mind and said it is something else. Picked my car up after the dealer had for a week and had the car 2 days and started having the same problem. Very frustrated

PF

Jul 3, 2014

I appreciated the no-pressure atmosphere. I enquired via email about a specific vehicle and received a prompt informative response. A short while later I got a call from a sales person who was checking to make sure I had gotten the email and wanted to know if I had any questions, not a pressure call, just a pleasant one. I came by later to drive the car I was interested in. My sales rep (Heide) was knowledgeable, personable, and informative. I got a fair price for my trade-in and I felt no pressure during the whole event. My new Soul+ is delight and the buying experience was a good one for me.

Roberto cespedes

Jul 2, 2014

Appreciate the service .the professionalism of your staff is amazing.

Lovin our Sorento

Jun 20, 2014

Great friendly knowledgable service. We love our slightly used Sorento and the buying process was a breeze. I highly recommend this dealership.

Abdi B.

Jun 18, 2014

The service department is not good. Make sure to take notes on everything they say to you and everything you say to them. They do not listen, and do not make repairs as promised. A recording device would have come in handy. I will not be returning here. Bring some grains of salt with you and take them with everything they say. Very bad service.

Huong

Jun 17, 2014

I brought my car here for regular maintenance. Brandon made it fast and easy for me. They even vacuumed, washed my car, and performed a complete inspection.

Online shopper

Jun 15, 2014

Great shop, did not feel like it was too busy or cramped. They worked through the buying process efficiently.

Harold

Jun 13, 2014

Always friendly and do what they say they will. Excellent dealership and service department.

ThreePuttBogey

Jun 9, 2014

I find it more enjoyable and cheaper to return to the dealer, and as always Brandon did an awesome job taking care of me.

Destiney

May 27, 2014

Knew what car I wanted ahead of time and scheduled an appointment. Took 5.5 hours from time in to time out. Salespeople rotate between multiple desks, helping out 3 customers simultaneously, and tripling each partys time at the dealership. They are located in such a place that they get a lot of customers, so they dont need repeat business. The service department is a whole different mess of its own. While it can be annoying at times, the other dealerships I have purchased from call me every few months or so to check in and see how I am liking my purchase, if theres anything else they can do, and let me know that they are there for me when I am looking for my next vehicle. After my purchase there is no further contact from the sales department at Luther. After the initial sale, the main contact is with the service department about getting my new vehicle repaired every couple months. Not a very pleasurable experience.

Tenzin

May 22, 2014

This advice goes for all dealerships, but especially for this one. Luther Bloomington Kia definitely cuts corners when re-selling trade-ins, but they make the buyer think they are getting something in great shape, the perfect car in excellent condition. But you must make sure to go through each advertised feature line by line and cross them off after you see them all work. Roll down all the windows and back up again more than once to make sure all the motors work consistently. If it has rained recently, make sure to touch the floor to see if its leaking anywhere. Open the visors and make sure there are mirrors still attached where they should be. Try the wipers on different settings. If you think youve found the car you want, I would recommend having a real mechanic inspect it, even if it costs you. Drive the car a lot in the first few days, because you may want your old car back very soon. If you do have warranty coverage, go someplace else for warrantee repairs because these guys do NOT know what they are doing when it comes to repairing vehicles. The Luther Warranty is bogus. They are under no obligation to fulfill this warranty, and will do everything they can to avoid it. Its mainly a sales tactic to get you in the door. I am very disappointed with my car buying experience here. I would not purchase here again.

John

May 19, 2014

These guys are good examples of why you should go to college. If you don't you may end up working at Luther Kia of Bloomington making substandard repairs and repeating your work over and over again. If you can spin a wheel like on wheel of fortune, then you should apply here, because that's how they go about guessing what is wrong with your car.

Linda B

May 13, 2014

I was very impressed that every request I had with this service was completed. Even had my car washed!! Service even utilized my out-dated coupon for my complete oil change and tire rotation. I really appreciate them keeping the final charge reasonable! The service work was completed within the hour time frame given to me. Time went so fast as I visited with Pat C, my sales person, that I very surprised a hour had passed. Thanks to Brandon for being so helpful with this service visit. I give them all a 10 rating.

MartinM

May 8, 2014

I don't even know if they have a full time mechanic on staff. They have a 5 day warranty on all used vehicles, but the warranty is no good if they can't actually fix things. They should just outsource service to a third party shop that is familiar with the operation of motor vehicles. A few of the service staff seem like they might be a little bit slow or mentally handicapped in some way. I would not recommend bringing your car here for service. If you purchase a used vehicle here and have a problem with it, they will of course agree to take a look at it, and even claim to fix something. However, after multiple failures their competency and ability to start a project and finish it to completion is in question. Some repair shops prefer to take their time and thoroughly diagnose a problem so they can resolve the true root of the issue. However, the kids at Luther Kia of Bloomington prefer the shotgun approach where they just start replacing parts until they replace the one that fixes the problem, usually several months and hundreds of dollars later. I would not recommend visiting this dealer, except of course on Saturday mornings. They have free donuts on Saturday mornings. But you have to get there early otherwise the lazy service staff will eat them all. Oh wait, never mind. They don't have service on Saturdays.

Rick

May 2, 2014

I just leased a new 2014 Kia Optima and loved the service I received at Luther Kia of Bloomington. I worked with Matt Douvier and he listened to exactly what I wanted and what we could afford and guided me into the perfect car for me and my family. He was very responsive to emails and calls that came in and answered any questions I had in detail. Great experience, great car.

daaacabin

Apr 29, 2014

All I can say is Luther King of Bloomington is great! The service department kept me informed how long it will take. I got my car back and they vacuumed and washed the car! Thank you! They go the extra mile to keep my business!!! Thank you for a job well done!

Tinlizzy

Apr 27, 2014

BEST Car Buying Experience I have EVER had!! John Amos is someone I would highly recommend to anyone looking for a pleasant and no-pressure experience in buying a vehicle! From the first e-mail exchange to the last hand-shake when I drove out of the lot I felt completely at ease and never once intimidated by the process. I would recommend John to anyone. In fact, my husband was so impressed he decided to work with him and the team at Luther Kia of Bloomington for his new car. Many thanks to John and James Remer (absolutely awesome business manager/finance guy!) for a great experience. I couldn't be happier and know my husband will feel the same way. A truly satisfied customer, Elizabeth Arita

Scott Schmidt

Apr 18, 2014

Please give them a 10 on all customer service because they deserve it!

Grandma

Apr 16, 2014

Enjoyed our time with Bayo. I thought we were going to buy one car but a day later decided it was not the right car for us. The staff was patient and suggested that there were similar vehicles on their lot that we could test drive if we were interested. We ended up buying one of those! I never felt pressured. Ask for Bayo!

Satisfied Kia Owner

Apr 7, 2014

Excellent Service Review We arrived earlier than our appointment time but everyone was welcoming and courteous; the service team was able to fit us in earlier to get us out earlier. They had originally told us to expect an hour, I love when company's can underpromise and overdeliver and Luther Kia Bloomington did, they took under 45 minutes! Thank you for being quick and thorough. Also, when I mentioned that I was having issue with my blue tooth and contacts, they took the time to fix it for me even though that was outside the scope of our visit. The dealership is not really a convenient location for us as we are in the northern suburbs but it is worth the extra effort/time knowing we will receive a warm welcome, excellent customer service, and general service! Thank you!

JenD

Apr 6, 2014

An easy-going, low pressure experience. I am happy with my used capurchase and the buying process.

Heidi N.

Apr 5, 2014

I had one of my better vehicle buying experiences at this dealer. Thanks mostly to my salesman, Brandon Lemire. He was very thorough and knowledgeable on the different trim levels and packages of the car I was looking at. I think I was in there 4 times before i bought my car and even kept Brandon late a couple times, but he in no way showed me that he was frustrated by that. He was never "pushy" like some salesman can be and that truly is the most appreciative thing to me! He made me feel very comfortable and not overwhelmed. I left there with a better car than I thought I was going to get. If you need an honest guy, ask for Brandon! I'm hoping the Optima is a reliable long lasting car because IT IS sharp and I've had tons of compliments asking what kind of car is that!! Thanks guys!

RIR

Apr 1, 2014

Excellent as always. Helpful in giving information about what is needed and courteous with customer

Eduardo

Mar 27, 2014

I took my 2011 Sorrento for a oil change they told me I need to change the rear break I told them I would come back next week I schedule the appointment to change the rear breaks, they came back after 30 minutes and told me they made a mistake the breaks looks good and everything looks good, I told them I hear noise as something is caught metal sounds, they told me maybe it was wet not to worry, 2 days later the noise increased I went back and they charge me $900.00 for the wheel bearing replacement, what probably could have been solved with $10 grease job it cost me $900 to replaced it, to make matters even worse the manager apologized and justified the unfortunately "human mistake" and offered me a generous $30 goodwill discount for the inconvenience. I understand their business is to make as much money as possible I get it but even in this level there must be some limits to what they can do. I will continue to share this everyway I can.

Tiffany

Mar 24, 2014

Matt at the Luther Kia in Bloomington was an efficient salesman. He identified what we wanted in our car and quickly located the vehicles that matched on the lot. After a couple of test drives, it was clear the Optima was our choice. Even with a packed showroom, the dealership was able to keep the process moving - even shared sandwiches with the clients! They quoted me more for our trade in than any other dealer had. I would go back there again the next time I need a car.

Beth

Mar 15, 2014

The salesman, Jim, was great. He was funny and kept us entertained while we waited. It was a busy day and we had to wait for the finance manager to "close the deal". There was a movie on in the waiting area. Plenty of water and coffee. I did not notice if there were vending machines for other choices, but it was comfortable and clean.

BobH

Mar 13, 2014

I purchased a used vehicle from Luther Kia. I was very happy with the price of the vehicle and the trade in allowance for my old vehicle. The information and pictures avalaible on line accurately represented the car, and made the 40 mile trip to the dealership to look at it worth the drive. The sales and finance staff were very helpful and got us through the purchasing process very quickly and efficiently. Next time I am looking for a new or used car, I will certainly start with Luther Kia. Thanks Dan!

Adam

Mar 12, 2014

I recently purchased a 2011 CRV from Luther Bloomington Kia. This was by far the best buying experience that I've ever had with purchasing anything, let alone a car. My wife and I worked with salesman Chris, who was down to Earth and real, he wasn't the typical salesman who gives the cliche statements to all questions, and if he didn't know they answer he asked one of the managers, he didn't lie to make it seem he knows everything. That's the kind of honesty I expect when buying a car!!! Everyone reading this review, ask for Chris, you will not be disappointed. Next, we worked with Mike in Finance. He was also very down to Earth and an honest man. Although we did not finance with them, he managed to get me a great warranty at a great price. As I said, this was the best time I've ever had making a purchase. Get over to Luther Kia of Bloomington and check out what they have and definitely ask to work with Chris and Mike!!

Ken C (Kia fan)

Mar 12, 2014

Came in for oil change without appointment. They squeezed me in and told me it would take 45 minutes. Car was ready in 43 minutes including car wash. Staff pleasant to deal with. Thank you.

PBK

Mar 11, 2014

Our experience was top notch. Very refreshing compared to other dealerships we visited. John and Shari are outstanding. Never pushy and always helpful! As we requested, the paperwork was ready to go, which made the final purchase yet another good experience.

Second Chances :)

Mar 10, 2014

I had written a negative review on march 8, but since then the sales manager has gone above and beyond to make things right by us. There had been a misunderstanding on our part that was not the fault of the sales staff. We gave the dealership another chance and have been very happy with our experience. Based on the efforts of the sales manager, I would recommend this dealership.

Never buy here

Mar 8, 2014

Interested in buying a car, made an appointment to test drive on Saturday morning. After driving 40 minutes, they were not at all prepared. At least 10 sales people standing around chatting , our salesman had not even removed the snow from the vehicle. We were left sitting around for 20 minutes and nobody even knew where our salesman went. I would never buy a car from a dealer where the staff does not help each other to sell cars! When we were walking out frustrated there were several "concerned" ( yeah right) salespeople looking out the window.....

Martha Cussler

Mar 7, 2014

I live in Rhode Island and am visiting Jason, my son and daughter-in-law who, like lots of couples with two little kids, work during the day. To help them out I brought in their KIA to have a broken right mirror replaced. As an out of state person I was really impressed with the courteous, prompt service I received. I brought the car in on a Monday. I was able to pick it up on Thursday, all washed and cleaned and ready to go. Excellent service. I would absolutely recommend the Luther Bloomington KIA car service facility. Very pleased. Martha Cussler

JOHNNYO

Mar 5, 2014

I came in not sure if i was even going to buy the KIA but was curious. After checking out the vehicles the Optima caught my eye and the price point was great. I purchased the KIA Optima LX model and so far love it. My wife fell in love with the styling and look and figured the car was more expensive then it is. loved the low pressure dealership that worked with me and made the process the easiest I've ever experienced when buying a car. I had already planned on buying a different type of vehicle when i decided last minute to check out KIA and I'm glad i did.

Linda O

Mar 4, 2014

Brandon B. was courteous, friendly, professional, thorough and the service was quick and on-time. It is always a pleasure having my Kia serviced here and never a chore.

Weida Allen

Mar 2, 2014

Every one was helpful and very respectful. Thanks Chris, Adam, and Cal. Chris sold me the car,Adam did the finance and Cal assesed my old car. Thanks Weida Allen.

Happy Camper

Feb 19, 2014

I was there for less than an hour. They found the problem and fixed it in no time at all. I have never dealt with a place that efficient before.

Bethsmith

Feb 17, 2014

I love my car and my daughter loves her car as well!! I couldn't be happier with the staff and treatment we received. I wasn't pushed, all of my questions were answered, the modifications to the car that I wanted turned out AMAZING!! I couldn't be happier with the car buying experience. Thank you Chris and Brad for putting up with us and making us all so happy! Also would like to thank the service department for all the wonderful changes to the cars :) absolutely fabulous job:)

HMesa

Feb 10, 2014

Excellent overall experience: easy scheduling through the internet, immediate service, good customer service, drop-off and pick-up service from work during repair, the problem was identified and corrected, price of the repair was fair.

mattlenz

Feb 10, 2014

I have given Luther a 5-star rating, because I had a great overall experience! I live near the Bloomington Kia location, so I had a car delivered there from a different location. They were more than happy to do this. Chris Stelljes was an excellent salesmen, extremely friend, and very upfront about everything.

Jack

Feb 7, 2014

I was shopping for a midsize used pickup. They had one, but it sold before a was able to visit the dealership.

casondra

Feb 5, 2014

The greeting was warm and welcoming, Brad was helpful in recommending a tire rotation. I needed to get one but would of forgot if he hadn't brought it up. The price of the service was very reasonable and took 1/2 the time that was quoted!

Cyndi

Feb 5, 2014

To sum it up: From the minute I initially spoke w/ Shari Borlaug over the phone regarding my potential interest of coming in for a test drive (after submitting a 'test drive' request online the night before - she called me right away the next day), to entering the dealership, to my final 'good-bye' to Jon Krivo -my Sales Consultant- when I left the dealership about a week later in my brand new shiny car, it was a great experience for me -- more than I could have asked for... The environment was pleasant, everyone was kind, and all the people I worked with were wonderful and graciously helpful - and at the end of the day, they offered me a better deal in getting a new car than I could have imagined.... I love my new car (black Kia Forte LX - including the 'popular package'), and I would definitely recommend the car and the Luther Bloomington Kia dealership to anyone - and especially Jon Krivo as their Sales Consultant. THANKS EVERYONE! :) ~Cyndi

Cindy C

Jan 22, 2014

John helped me with my mileage verification and went out of his way to be sure I understood the steps. He was very friendly and he also followed up, which I appreciated very much. Thank you!

Bill Hoppe

Jan 21, 2014

I had the first oil change service on the 2nd KIA Soul that we purchased at Luther KIA of Bloomington. Brandon, the Service Writer, was very polite and professional. We had booked the oil change via the internet last week. This seems to be the best way to schedule routine service. I waited in the customer lounge which was nice and clean and had a cup of good coffee courtesy of the dealership. Brandon came and got me when the service was complete and I left a very satisfied customer. The oil is clean and the dipstick shows the correct amount. What more could you want?

Ryan & Rachel

Jan 10, 2014

Upon arrival we were greeted by Ben, who promptly even though we had showed up 15 minutes earlier than we said we would, got our test drive car ready for us and got us on the road soon after we arrived. He was very easy to work with and made our buying experience very comfortable. This was my fiance's second time working with the Luther dealership and she made the comment to me that this experience for her was better than her first. I would recommend this dealership and Ben to any of my friends. Also would like to note that Adam was very helpful and made sure we were comfortable with the price and the options and made sure that we understood each scenario that was available to us, and even helped us get a better finance deal than we had walking into the door with which was great because we are saving up for a wedding this year. Again thanks so much for everything yesterday, and look forward to working with Luther of Bloomington in the future. Ryan& Rachel

sunny

Jan 8, 2014

As always Brandon at the service center always addresses all my questions in a patient and professional manor Mechanics are great I drive the extra distance just to have them change the oil ...very clean shop would not let anyone else touch my car and I am so very particular! Purchased this car new from this dealer and will never go to another .. Great service all around

LindaB

Jan 4, 2014

I came in for a free turkey certificate and I ended up with a new KIA Sorento, much to my surprise. When I walked in the door, there was Pat to greet me. I knew Pat from the Chevy dealer across the road. So, Pat and I talked and renewed a friendship. Pat helped my husband and I to pick out a great new KIA to lease. We especially love the bun warmers in this wonderful winter we are having. Thanks, Pat, for all your help. I still came out paying less for the lease than I was paying for the 2009 KIA Sorento

KRCEP

Dec 30, 2013

I purchased my first Kia in 2007. Up until today my service experience has been great. Twice I called to set up an appointment for an oil change, bolt replacment, and diagnostic check for my check engine light that was on. Each time I hung up after waiting for 20 minutes to speak to somebody. I went online to schedule an appointment and there were no open appointments for 3 days. Since my repair was urgent I drove to the dealer to speak to a real person and I was told they would be able to begin working on my car within the next 30 minutes and certainly would be done within 2 hours. 4 hours later I went to check on the status and they told me they just printed my paperwork. That was true, but when I went to get my car the windows had ice frozen on them which I needed to scrape off with a scraper - too thick for the wipers. No big deal, but it meant my vehicle's repairs had actually been finished long enough for ice to melt and layer on the windshield. Why did they not tell me when my vehicle was finished? I was looking to purchase another Kia vehicle from them, but I will now need to think a little harder about that given this latest experience. I don't want to look into using another Kia dealer, but I don't want to deal with the aggravation again.

Barb

Dec 27, 2013

Went in for oil change. Brandon is awesome! Mentioned to James, who sold me my Kia, that we would be looking for a used vehicle. The dealership just happened to have what we were looking for! Worked with Ben in Sales and just waiting for the results from Finance. What a great Team!

Dana G.

Dec 23, 2013

I just leased a 2014 Kia Sorento and the process couldn't have gone smoother. Quick test drive, friendly service, and even through all of the issues pulling my credit score. Everyone was helpful and sweet. I love my new car and Luther Kia of Bloomington! Thank you to Jon for an excellent experience!

coaks

Dec 12, 2013

My wife and I just leased a 2014 Kia Sorento from Luther Kia of Bloomington and it was a wonderful experience. I chose Luther because I purchased my first car from Luther 12 years ago and it was a great experience then, too. We arrived at the dealer and James was very willing to assist us in a test drive, but did not have sales desperation seeping from his pores like so many salesmen. He kindly pointed out the car's features and upside and allowed us plenty of time to inspect the vehicle on our own without him hovering. We got a fair deal on our car and financing options were simple, upfront, and clear. At no point did we feel worried about hidden fees or being taken advantage of. Chris Knutson went over the car with us at pickup, and the car was all ready to go, fuled up and heated. He went over the special features of the car with us in a very clear and friendly manner. Obtaining a new vehicle does not need to be a hassle--go to Luther Kia of Bloomington!

Maure Ann

Dec 3, 2013

After my current vehicle expired unexpectedly, it was a relief and pleasure to work with the staff at Luther Kia. They made for a great experience purchasing a used vehicle. Both the sales person (Bayo) and manager (Brad) worked to make sure I was able to purchase a car within my budget. They negotiated a very fair price and provided great service to boot! Best car-buying experience ever!

MaureAnn Metzger

Dec 2, 2013

I had a great experience purchasing a used vehicle. They negotiated a very fair price and provided great service to boot! Best car-buying experience ever!

DOROTHY

Nov 26, 2013

The Kia staff was very attentive to my needs when I was in search of a new car. All my questions were answered. I am very excited about my purchase. It drives great, looks great and my kids love it. There was no hidden agenda. I have been taken advantage of by other dealers. They made me feel very comfortable. Kudos to Luther Kia of Bloomington. Merry Christmas to me!

Busy mom of 4

Nov 24, 2013

I have never had a bad experience at Bloomington Luther Kia. Their staff goes above and beyond to be timely, efficient and always friendly. They vacuum and wash my car every time I go - which is a simple gesture, but means a lot to me. I feel like they really want to do the best work for me and don't try to "hustle" me, either be selling me services I don't need or rushing me in and out of the dealership. I would happily recommend purchasing and servicing a car there.

Lois

Nov 15, 2013

Everyone was very helpful, especially Joe in Parts.

KJ

Nov 14, 2013

My car was serviced in a very timely fashion. When the key for my wheel lock wasn't found, Brandon went out of his way to make sure that I could still get my tires rotated once the missing key was found. Service above and beyond!

Jay Salwei

Nov 7, 2013

I stopped at Luther Bloomington KIA to shop for a new Optima. I have leased 6 vehicles before, and this was BY FAR the best and easiest experience I've had! I worked with Bayo, who was great. Very knowledgable and not the least bit pushy. I told him what I was looking for and he directed me right to it. Didn't once try to get me into a more expensive trim line or sell me things I don't need. He gave me thier best price, and it beat the 3 other dealerships I had got quotes from, so it was a no brainer. I was also impressed with the whole sales staff as well. Pretty much all of the staff said hello to me, even though they knew I wouldn't be working with them. The whole lease process took maybe 2 hours. I would highly recommend Luther Bloomington and Bayo in particular. I will certainly be going back!

Chevy > Ford

Nov 1, 2013

Hello, I recently purchased a vehicle from a young man by the name of Matt at Luther Kia in Bloomington. It was not even a minute entering the main atrium of the dealership before I was welcomed by the salesman. We got right into something I was looking for to purchase. I was offered a beverage and to the lounge area while some of the paperwork was being approved and submitted. I did notice while those items were being processed Matt had already started helping another customer in need which he must of had been working with previously, but had made sure to continue to update me with the progress and made sure I was not forgot about. He has also since followed up with me along with another customer service rep on my purchase from the dealership. I hope that I do not have to purchase another vehicle soon, but when the time comes I plan on coming back to Luther Kia Thanks

Melissa

Nov 1, 2013

I had great customer service the minute I began talking with the sales man at Luther Kia of Bloomington. When we met, he provided me with a few test drives of the vehicles I was interested in. I felt I had his undivided attention and that he wanted to make sure I was well versed with what Kia all had to offer. I was offered a deal I couldn't refuse and leased a brand new vehicle that evening. I love it! I would definitely recommend Luther Kia of Bloomington for a great vehicle purchase experience.

Bill Hoppe

Oct 30, 2013

Luther KIA of Bloomington is a first class car dealership. I'm 63 years old and have purchased and leased many vehicles. Our salesman Bayo is first class. We purchased a Soul in May for my wife and leased one last night for myself. Bayo is what a salesman should be and I know as I used to be a sales manager. The management was courteous and professional. We feel like we got the best deal possible on 2 very nice cars. I would recommend Luther KIA of Bloomington to anyone.

Ernest Fontaine

Oct 23, 2013

Had problem trying to schedule an appointment for service work. First time I called, was on hold 30 minutes and never got anyone on the phone. Second try, I was on hold about 20 minutes with the same result--nothing. On third try, I was on hold 13 minutes before someone came on the line to schedule the appointment. I was not happy with this situation. Hope you correct this situation.

Sammy

Oct 23, 2013

We have very pleased with the service and repair given at this dealership. The service technicians, are thorough, friendly, informative throughout the repair process, and give me the opportunity to make decision on the work being done. They also look for other items that may need repair, let me know when to do such. Recalls are done asap also. Glad we bring our vehicle to this dealership. Wish we would have come here first to purchase our Kia and know we will next time. Ann

Jerec003

Oct 22, 2013

From the second I walked in the door the staff at Luther Bloomington Kia was friendly and welcoming. Despite being very busy James took the time to walk me through my different options and to make sure I was getting the car I wanted. I never felt pressured into committing to something I wasn't 100% certain on. I would definitely recommend Luther Bloomington Kia and James in particular to anyone looking for a new car.

Chris & Michelle

Oct 10, 2013

I walked in needing a quality inexpensive vehicle with great gas milage to replace my mini-van with a blown transmission. I walked out completely taken care of. I had a budget and they worked within that budget! Thanks Ben!

Stacey

Oct 10, 2013

Everyone was just great. In all ways. I got a great car and saved almost 2% on my interest rate. They were extremely helpful and considerate. I can't say enough good about these guys!

LM

Oct 4, 2013

Brandon always takes the time to show me how to use the options in the car if I cant figure them out , he is very patient , and has also answered questions if I am calling on the phone...everyone is always so friendly.. Ben who sold me a new kia optima months ago still comes over to me in the waiting room.. and says hi... hows the car working for me, what a great guy ...great dealership

Paula Olson

Oct 1, 2013

Dear Kia I,am really loving my kia soul I sure had fun showing it off at work in three years I will probably buy this car and in the future I will come back and get another one from you as will. Thanks again very truly your Paula Olson

Eboni

Sep 30, 2013

From the time I walked in the door I was met with a smile and great customer service. Once the sell was finished the same great standard of excellence continued and all involved in the process made sure I was 100% satisfied. I would not only recommend this dealership to my family and friends, I would also make any other future car purchases from them as well. Thanks and keep up the great work!!!

Heather Gomez

Sep 16, 2013

Chris was very helpful, we are enjoying our new car. Thanks!

djk

Sep 6, 2013

I arrived early for my appointment and it was not an issue Oil change, tire rotation, checkup, and a car wash in about an hour

Jennifer S.

Sep 4, 2013

I wanted to lease a new Kia Soul. They were running a very appealing lease deal. We called, they had the car I wanted. We bought it on the spot and were in and out in about an hour and a half with no "tricks". Our salesman, Chris Knutson was very pleasant and easy to deal with. All in all, I would highly recommend this dealership to others.

Cindy

Sep 3, 2013

I bought my first Kia in 2007 and have truly enjoyed that vehicle, so when it was time to get a new car; I went back to Kia of Bloomington. The staff is professional and friendly. I do not like to shop for cars; the staff at Kia makes it easier to shop. No pressure. Chris Knutson understood what I wanted and found exactly what I was looking for. We took care of everything yesterday, trading my current 2007 Sorento for a 2004 Sorento and I drove out my new car in about 2 hours.

Savage Kia lover

Sep 3, 2013

We had a great experience with Luther Kia of Bloomington! We are leasing a 2014 Kia Sorento and they were so incredibly helpful and knowledgeable. They were not pushy and wanted to see me get a car that I felt comfortable with and truly was excited about! Zach and his manager were great and even sped up the process so we could make our dinner reservation on time! Thanks again, we are so excited about our new car!

Sorrento

Aug 25, 2013

The vehicle we purchased had several issues that required fixing. The dealership did everything in their power to make sure everything was done to our satisfaction. Kevin Hood was very professional and helpful with all of our requests.

New Lease!!

Aug 14, 2013

My fiance and I were looking to lease for the first time. We were extremely happy with all the wonderful people we worked with at Luther Kia in Bloominton!! Looking forward to the next three years of dealing with this dealership.

Nelson Cruz

Aug 11, 2013

Thank you for help in buying our car, We really appreciate your kindness explaining everything. The family loves the car. The service was great tellingus where in process everything was. one step at a time Thank you guys (Vern)

DaniW

Aug 7, 2013

The purchase experience at Luther Kia in Bloomington was great. The people I worked with were very knowledgeable and easy to work with.

Joyce - Soul Fan

Aug 6, 2013

Upon entering Kia we were greeted by Bayo. He was very friendly and knowledgeable. He asked us questions to find out exactly what we were looking for and then proceeded to getting those needs met. I am super happy with my new Kia Soul. Bayo kept up updated on every step of the process and answered all of our numerous questions. I would definitely recommend Bay and the Kia dealership for a car purchase.

Love my car

Aug 6, 2013

Jamie was helpful and very clear regarding the sales process. I always want the process to move faster but it wasn't horrible. Each employee at the dealership was friendly and very pleasant to deal with. The price for the car was really fair.

HappySoul

Jul 31, 2013

It was scary at first going to buy my first car. Ben made the whole process very relaxing and he was very informative about my new Soul. He really know his stuff. He was able to answer all my questions. He got me into the car I have always wanted. Adam explained all of the paperwork that I had to sign and answered all of my questions. I could not be any happier. Thanks Luther Kia for everything.

Mr. Tanner

Jul 24, 2013

I brought our 2011 Kia Sedona in for a few minor repairs. Absolutely everyone I talked to and worked with were the kindest and knowledgeable individuals I've met at a dealership. This will be the first place I go to for repairs and when it's time to upgrade our vehicles.

newfan

Jul 23, 2013

Luther Kias Sales Consultant James Remer, who works with internet sales, did a great job for me. He got us the best deal I found anywhere in the area and he went beyond the norm to facilitate and accommodate my needs to make the sale possible for us. Our thanks to James and the friendly staff at Luther Kia.

HappySportageOwner

Jul 19, 2013

I bought my KIA Sportage in 2010 from a different Luther KIA. Both dealerships have provided extremely good service. It's the first car I've ever owned where I haven't had to pay for a single repair (outside of oil change) in 3+ years due to the 100,000 mile warranty. I love the easy online appointment booking, and I have yet to work with a crabby service person - they seem to hire quality people who actually enjoy helping. So that's nice.

Stephen & Catherine Davis

Jul 18, 2013

When Cathy and I walked into the Kia dealership we were expecting to meet up with Teresa and instead we were introduced to Matt Douvier, Matt has a welcoming smile and a strong hand shake that let's you know he is there to help you. While waiting for the results from our credit score Matt never left us alone and was just a bundle of joy to talk to. I had heard of you thru a friend at work and everything he said about the Kia Dealership was spot on!!! It started with a E-mail to Theresa who called me back with in 10 minutes, To where I was introduced to Matt Douvier and ended with Dave in Financing witch = "TEAM WORK"!!!!, Myself (Steve) and Cathy Davis cannot express the Gratitude we have for the friendly Staff at Bloomington Kia and look forward to passing the "WORD" on to my friends as it was passed on to me, Sincerely: Stephen & Catherine Davis (Very, very satisfied customers)

"happy customer"

Jul 17, 2013

Samantha was very helpfull from the time I arrived until the time she walked me over to check out. Waiting area was very clean. Had a comfortable wait while my vehicle was being serviced.

Denmart

Jul 10, 2013

I purchased a set of Continental tires with the buy3 get 1 free deal and the 3rd anniversary Kia credit. Paid less than half price!

Shawn Morrison

Jul 9, 2013

This dealership is the worst business I have had to deal with. I will make sure that I pass my experience I had to everyone that I know and tell them to run the other way and dont look back . They dont care about you as a person they only care about the money . Yes that is the American way but there comes a point that some values are needed also. This dealership has lost their integrity which has hurt the Luther name in my books. . I purchased a 2008 Dodge Dakota and in less than 1 month and 5 days all of these things happened. The first thing was the hood latch release feel apart in my hands . I had to replace the alternator and a battery. The last and final thing is now I need my rack and pinion replaced. I do hold myself accountable because I waited too long to call them I called one day late and that is my fault but where are their values? Apparently customer service issues are not part of your core business values which will hurt you in the long run. I will never go to a Rudy Luther Dealership in the future and I will take it upon myself to let everyone (friends co-workers) about the experience I had and to go somewhere else.

Sunny

Jul 2, 2013

Purchased a new car here and the words honest,truthful and trustworthy are just a few words that describe my experience with Ben and Ryan at Luther Kia of Bloomington. How rare to find a business that at all cost, my happiness as a customer is really their number one concern and they stood behind that promise. They did whatever it took to make me happy no questions asked. Most dealers just need that signature on the bottom line and your out the door, on your own. I have owned many cars in my life and have never had such a positive experience. We plan to send our son there to purchase his first car, we have no doubt he will be in good hands. Thank you so much Ryan and Ben!!!!!!

SRG

Jul 1, 2013

If you are looking for a reliable and wonderful sales guy(s) you must see Bayo M and or Leon C! These guys were wonderful and pleasant to work with! I will recommend for anyone who is looking for a new car to buy or trade in their car. Thanks again for making the process easy! SRG

Garrett and Mary Auth

Jun 26, 2013

We bought our new car through James Loney. We were very happy with the buying experence and were handled with the utmost respect in our transactions at Luther KIA. We are extreamly happy with the followup both from the salesman (James) and the service department Brandon, when we needed to have our trailer hitch installed. Everyone was very professional.

Cash

Jun 25, 2013

I feel like I have been tricked. I was sold a warranty that has not cover a single thing in the 9 months I have owned my vehicle. When I asked for more information about my warranty - I was given a piece of paper with a phone number circled and told "You could try them" WONDERFUL - thanks for all the information. As a younger car purchaser - I wanted to build a relationship with a dealership and continue servicing and purchasing there for years to come. That will NOT happen here. I understand the warranty may not be something you have complete control over but I think it is essential to properly convey what to expect to a potential buyer. This did not happen in my case. The gentleman that sold it to me said "it's worth every penny it covers almost everything". I am 0-5 so far and have been told I need $400++ in service that won't be covered. Ultimately shame on me for not seeking out more information originally. But lesson learned. And also shame on you. You have F'd a potential lifetime purchaser and referral giver.

Tom Dickson

Jun 21, 2013

We own a 2010 and 2005 Kia Optima. The 2010 was bought new from this dealer. The service area is outstanding. The staff respects your time, and the cost is reasonable. We are shopping for our third car - and the quality of service is one of the very favorable elements in our decision making. Tom and Cheryl Dickson

Scotty

Jun 18, 2013

I purchased a brand new 2013 Kia Sorento SX this past November. My first scheduled service at 7,500 miles has been fantastic. The only issue on the vehicle thus far is a small intermittent rattle in the front dash that the dealer is trying, but having a hard time finding (and it only happens in cold weather, so I'll have to wait until this fall to bring it up again.) A couple of other nits (including washer rust around the bumper insert found only on the SX) are being fixed at no cost to me under warranty. Other than that, I'm very pleased so far with the support for my new vehicle and time will tell how well this holds up as the vehicle gets older... and the warranty expires "down the road" (pun intended.)

BSK

Jun 17, 2013

Was looking for a used car with low miles and a good price. I had been looking all week with no luck. I had stopped by the dealer the weekend before and seen a couple of nice used cars. Stopped later in the week and found the perfect car. Unfortunately, it was not available for a test drive, but Jamie (James Osmondson) double checked and the part had arrived earlier in the day and he was able to arrange the test drive that evening. Jamie was great to work with, professional, no pressure, a wealth of information, and was able to answer all of our questions. He worked with us that evening to get the paper work put together and even showed up the following day, on his day off, to make sure that everything went smoothly. Great customer service! I would recommend this dealer to anyone looking for a new or used vehicle.

Kristi

Jun 14, 2013

Great customer service!!! They repaired my recall very quickly and Brandon was excellent! Thank you.

rondo lover

Jun 13, 2013

Very happy. Feel like a get great service for a good price here. They look out for you and your vehicle. Cheaper than some repair shops too!

Sandra S.

Jun 12, 2013

The high ratings I've given are due to the staff who took the time to help me. It started with Teresa Moore, BDC Consultant, who took my call and found the right KIa Soul that I was looking for. She made everything sound so simple over the phone and eased my mind. Then Jim Johnston, Sales Consultant, greeted me as I was stepping outside my car. He told me Teresa had informed him I was coming and he had the car I requested parked in the front! Jim made me feel very comfortable with his at-ease personality and not once made any comment about being a female attempting to find a vehicle. Last but not least, Don Daniels, Car Manager, already had all of the financial documents ready for my signature. He took his time and explained all of them to me. Thank you for the team effort and great communication that helped me land my awesome Kia Soul. Sandra Salazar

New_Cadenza_Owner!

Jun 5, 2013

The sales and service personnel were very professional and allowed my wife and I to shop for and purchase our new vehicle without being pressured or having to play "games" to receive the best price. I was more than pleased with my purchasing experience at the Luther Kia dealership! I also want to recognize our Sales Consultant, Bayo Mustapha Jr. In shopping for my Cadenza, I went and test drove many BMW's, Audi's, Volvo's, etc. To say that I have dealt with a number of sales consultants would be an understatement. Bayo was a consummate professional in working with us, not only was he pleasant, he also had a great deal of knowledge about the vehicles we drove; in the rare event he did not have an answer for me, he went above and beyond to get those answers. He also stayed with us very late, after the dealership had closed, to ensure that my wife and I felt comfortable driving our new Cadenza home. I also want to thank Adam Burns, for also being flexible and staying late after the dealership closed to help us finalize the sale! In short, one of the main reasons we decided to purchase our new Cadenza from your dealership, versus one closer to our home in Woodbury, was that we preferred to work with Bayo. The other main reason was that the show room and service waiting area were clean, well-lit, and maintained. I had previously visited another Kia dealership in the Twin Cities, while I wouldn't go so far to call that dealership a "dump", after I took a short walk-through found the show room and service waiting area were not anywhere near as well maintained as Luther Kia of Bloomington.

SANDY

May 31, 2013

GREAT EXPERIENCE!! Pleasant people! Found the car that I wanted, they were quick with getting us through the whole process. Shawn was knowledgeable on the Kia Soul and took the time to show us how everything in the car worked. Lots of fun stuff in the Soul. I would go back and would recommend it to anyone that asks. HAVE A GOOD DAY !!! SO FAR SO GOOD! - I LOVE MY KIA SOUL :)

Lynley

May 24, 2013

I am always happy when I come to Kia of Bloomington. Their staff is always helpful and friendly. I will return again and again.

Randy H.

May 22, 2013

I wanted an Optima for the right price and James got right to work on the numbers. The price was right and the car is awesome. Packed full of features I never expected for the price.

Steven Walters

May 22, 2013

My wife and I stopped at Kia of Bloomington and immediately were greeted by Shawn Schmidt, he was extremely friendly and knowledgeable about the vehicle we wanted. So we ended up ordering a white 2013 Kia Optima and the delivery date was scheduled for May 20th. When May 20th arrived, we received a phone call from Shawn letting us know that the vehicle was damaged in transit and we could no longer purchase that car, however, he was extremely quick to find the same vehicle in black from one of their sister dealerships. We went out there the very next day and fell in love with the vehicle and ended up driving home with it that night. Needless to say, I would highly recommend buying your next vehicle from Kia of Bloomington. We had a hiccup with the vehicle that we originally wanted but they remedied the situation immediately and made us very happy customers! I give them 10 out of 5 stars!!!!

Colleen

May 14, 2013

We called Kia the morning that we purchased our vehicle to see if we could come by to take it out for a longer test drive. It's a big purchase, we wanted to be sure we liked it. Kevin said no problem. We were able to take the car out (Kia Optima Hybrid) for an extended period of time without any problems from the dealership. Needless to say we loved it! By this time it was after 5:00 and they would be closing by 6:00. At no time did we ever feel like we were there close to closing time. We were made to feel welcome and important. We did not feel like were making anyone stay late for us. We thought we'd be asked to come back Monday to do the deal but they said no we will take care of you right now!! Everyone was just great! Don Daniels walked us through our paperwork - both the trade we had and the new car paperwork with ease and explained everything to us in detail. Thanks! Kevin - thank you for getting us a deal that worked for us perfectly! There wasn't any hassle. We said we'd like to end up with this payment if possible and Kevin made that happen. Easy! At 7:10, an entire hour after they closed) Jimmy was outside showing us around the car, pairing our phones to the car, and making sure all our questions were answered. Again, we were never made to feel like we were making anyone stay late. What an amazing experience! There were a couple scratches that needed to be fixed and they took care of it. Their body shop did an amazing job!!! You'd never know a repair was made. The car is absolutely perfect. The experience was amazing! Thanks everyone for making the purchase experience fabulous. You all really know how special getting a new car is.

Needed a great used car

May 14, 2013

Purchased a used car here and had a very positive experience. Everyone was friendly, helpful, customer service oriented and not pushy. Great follow-up and very helpful. Highly recommend.

Anthony

May 7, 2013

I came to Kia for my first new car purchase ever. I worked with both James Remer and Jamie Osmondson. A majority of my interaction was with Jamie Osmondson, but my first experience was a test drive with Mr. Remer. The test drive was an effortless experience and an enjoyable one as well. It definitely laid the groundwork for what was a positive buying process. The remainder of my dealing was with Jamie. Jamie was very accommodating and quick to answer any questions I had - being a first time buyer I had plenty! Jamie was a huge factor in me purchasing from Kia, as he gave me a far superior experience to the other dealers I visited. Bottom line: when you go to Kia looking for a car, ask for Jamie Osmondson. This is not to say the other employees don't do fantastic work, but I know from experience he will exceed your expectations.

Donald Berger

May 3, 2013

Fast and friendly service at a great price. I will bring it here the next tiem I need the oil changed.

Barbara Nichols

Apr 24, 2013

Service was prompt and I was offered a ride to and from nearby shopping areas. I appreciated the car wash but would have liked to have my car vacuumed as well.

Joanne

Apr 24, 2013

I looked at and test drove several SUVs, the car I chose is the KIA Sorento. It has the most room and best functions of all the SUVs I drove. My experience with the people at KIA of Bloomington was exceptional. Jim Johnston not only answered all my questions, he gave me the time I needed to make decisions. I am extremely happy with the Sorento and I think part of that is due to Jim making sure it would meet all my needs.

Shelly, Gabe and Dano

Apr 24, 2013

After hearing promitions on the radio I did some research and learned about the quality, safety and great warranty Kia offers. My boys and I decided to stop in the Bloomington dealership to see the Sorento and other Kia vehicles on a Saturday afternoon to check them out in person. We have been looking at many different brands of SUV's online and in person over the last six months. After seeing the vehicle I was excited to learn more. I have never had a better experience when buying a car, the staff was friendly and made us feel at home. Jim Johnston was our salesperson and I never thought I would have a car salesperson ask me what I wanted down to the detail and then actually make it happen to the T but that is exactly what Jim did for us. Both Jim and Donnie the new car manager went the extra mile. I am a pretty straight up gal and say it like it is and all I have written here is 100% accurate because that's how I roll :). I can say with confidence that I am a customer long term and will recommend this dealership over and over. My two boys and I feel like we made a few new friends rather than feeling like walking dollar signs that were shuffled in and out to make room for the next buck. So if your considering a new or used vehicle I would make a stop at Luther Bloomington Kia and check it out. I bet your search stops there...just saying. Thank you Jim and Donnie and all of the friendly staff! We'll be back. Shelly, Gabe and Dano

K. And.C. May

Apr 17, 2013

We were very pleased with the quality of service at Kia. They really listened to our needs and helped us find the right car easily.

Josh Optima Owner

Apr 12, 2013

Hands down I have NEVER EVER been treated better or taken acre of as I have been by the staff at Luther Kia. Excellence personified.

SX Fan

Apr 9, 2013

Charlie was customer focused during the transaction with a customer follow up call after the sale closed. This greatly demonstrated his vision of customer service. Service department was spectacular and meet my expectations to meeting all requirements to service needs. Minor issue with used car sales manager being reluctant about replaceing a rubber strip on the passenger door. Service department replaced anyway. All discussions with Dave Ramy to completing sales transaction was flawless without issue and minimal time spent signing and waiting.

Jason Green

Apr 4, 2013

Brandon was super friendly and everything went smoothly and quickly for my scheduled service appointment. I spent the hour in the waiting room which was clean and comfortable.

Mary L.

Apr 4, 2013

The person that I made my appointment with was very nice. When I arrived at the dealership, I was greeted promptly for my oil change appointment by friendly and courtesy people. I added a brake light outage on the spot and that was no problem for them. They were done in the time that they had stated and my car was washed and the front mats were vacuumed for me. Great work and great customer service.

disappointed

Mar 31, 2013

Poor customer service, rude, unprofessional, wait, wait, wait, and then hurry up and make a decision because they have better things to do.

Big John

Mar 28, 2013

I was able to schedule an oil change at a time that was very convenient to me. In less than 45 minutes, I was back on the road in a car with a new fillter, fresh oil, a vacuumed interior and a wash job. Thank you!

Michele

Mar 27, 2013

This is my second car purchase from Luther KIA, as well as my second KIA Soul. The sales experience was smooth, informative and fair. I know first hand that the high-caliber customer service extends from the showroom floor back to the service department and encompasses all individuals in between. In all my dealings with Luther KIA, my needs have always been taken care of and they walk the talk of "truly valuing" their customers.

Rhoda Quick

Mar 26, 2013

I have always wanted a Kia Soul so I did internet searches and found my exact dream car at Bloomington Luther Kia. A 2010 Molten Red Soul+ with all the extras inside. I finally have a car with a sunroof. It was a perfect match. Shawn Schmidt did a great job telling me about all the features of the car and extras that were available for purchase. The finance department worked closely with me to get my payment to where it needed to be and also took my 2009 Hyundai Accent GLS as a trade even though I still owed $6,000 on it. I would highly recommend this dealership for their great customer service and giving it their 110%. Rhoda Quick

sfambrose

Mar 25, 2013

I entered the dealership intending to purchase a used 2010 Kia Soul + but they gave such an outstanding trade-in value for my 2004 Honda CR-V that I was able to drive out with a NEW 2013 Kia Soul +! I love the car and they were so helpful without being pushy. AA+++

adidacm

Mar 19, 2013

Each time I have my car serviced at Luther Bloomington Kia, I am impressed with the friendliness of the service advisors, their attention to detail, their diligence in keeping me updated, and their ability to explain issues in a language I understand. I will continue to recommend them and entrust my car to them. Keep up the great work!

Mike, Becky, and Addison

Mar 14, 2013

I was very impressed with my experience at Bloomington Luther Kia. Jim and Chris assisted my wife and I with selecting two new vehicles that would have enough space for our new baby girl. They were very customer service friendly, and the entire process was not stressful. They were never pushy, and were very helpful with all of our questions and needs. After having a negative experience with Burnsville Toyota, it was refreshing to work with professionals like Jim and Chris. Bloomington Luther Kia exceeded all of my expectations. I highly recommend this dealership for anyone who is looking for a vehicle.

MplsKiaDriver5000

Mar 13, 2013

Brandon was professional with repairing our Kia. He gave us a clear estimate that reflected exactly the work they performed. These guys are good at looking for stuff I wouldn't have seen - I went in for suspension service and they found and fixed a tail light and a wiper blade that I didn't know were expired. Good service experience as a customer.

Tdfoster

Mar 5, 2013

I stopped in to see if it was possible to get a new Kia Soul- and they made sure I was able to get the new car I wanted for the price that worked for me! Great customer service!

Brian

Feb 27, 2013

Sales staff was excellent even though they were extremely busy on the Saturday we purchased the vehicle. Compared to the other dealerships we visited that day, we received what we felt was the best deal on the best vehicle of the day.

MEPeterson72

Feb 25, 2013

My experience at Luther Kia of Bloomington was exactly what I have come to expect from any of the Luther Family dealerships. My Wife and I have purchased two other vehicles from other Luther Dealerships and have been very satisfied with the sale and service at each. My recent purchase was no exception. Jamie Osmondson approached me right away with a friendly hello and really listened to my needs and helped me find the perfect used car. He is the kind of Salesperson that is unfortunately not seen in today's business world as often as we would like to see as a consumer. He was professional and understands customer service drives business. He knew exactly how to make my experience a positive one. Jamie was well versed in may facets of his business and explained many options to me, letting me make choices without feeling "pushed" into a decision. My purchase was finalized through the financing assistance of Dave Ramy I believe. He really took the time to find me the best financing available and worked with me to find the monthly payment and options that worked best for my budget. Great Job! I have already referred two business associates to James and I feel great about doing so.

balf0019

Feb 21, 2013

I am very pleased with my experience at Luther Bloomington Kia. Matt was able to introduce me to the features and advantages of owning a new Kia, and, most importantly, he was able to package it all in an affordable vehicle that I am now happily driving. This was my first experience purchasing a car so I am very appreciated of the staff for making the process very transparent and relatively painless. I would refer my friends to this dealership.

Justine

Feb 21, 2013

After shopping around at several dealerships, I experienced by far the best customer service from Kia! They took great care of me and my new purchase! I would highly recommend this dealership to anyone car shopping, not to mention I love my new Sorento!! They go above and beyond to make sure their customers are happy!!!

Nareece

Feb 20, 2013

Charlie was fantastic!!! He made my first experience buying a brand new car one to remember! He was extremely kind and knowledgable! I would definitely go back to see him for future purchases!

Casey

Feb 18, 2013

Went in on Saturday 2/16 for a 10:30am appointment with Bayo. I was greeted right away and offered something to drink and eat. Coming from someone who has less then perfect credit Bayo and Dave went to bat for me and I ended up leaving with a car that I was very happy with. This is one of the best dealerships that I have ever been too. They are not pushy at all and you don't feel like your just another commission check. I would reccommend Luther Kia of Bloomington to any of my friends and family :-)

Ashley dyrdahl

Feb 15, 2013

They were very friendly and welcoming. Fun to be around and made me laugh. For a first timer buyer id say they were awesome and id recommend them to anyone! Thanks guys!

Plao

Feb 14, 2013

Great place and good people to work with on buying cars.

Hanna

Feb 13, 2013

I bought a new Kia at this dealership three years ago and have continued to have my car serviced by them. I have been nothing but amazed at how good the service is. I got a flat tire a couple years ago and they towed it for free and fixed it immediately for a reasonable price. They provide free oil changes and car washes for the life of the vehicle, and as someone who knows nothing about cars, I feel like they've always been great about explaining things clearly.

Bob L.

Feb 6, 2013

From start to finish this was one the smoothest deals I have ever made on a car purchase. The info that was requested by me was accuarate and the price quoted early on was the price I paid. No surprises. Bayo and Jim were the best.

Amber Marsh

Feb 1, 2013

went in to work with Kevin Hood, I was taken care of completely. My 3 kids were taken care of as well during the process of me purchasing a new car. I appreciate all of the people and the stressfree experience. I'll be back :)

newkia256

Jan 31, 2013

I was very impressed with the experience I had at this dealership buying my new Kia. The customer services was great. Matt was an outstanding salesman to help me find the perfect fit vehicle. I would definitely recommended buying car at this dealership.

Wally

Jan 31, 2013

Service was for normal changing oil and service, We have had our Sedona serviced with Kia of Bloomington since our purchase. We now have 105,000 miles. This is our second Kia Sedona and we have always had good service.

amethystbxb

Jan 28, 2013

MY husband and I went to Luther Kia of Bloomington in search of trading my 2006 Scion xB in on a used Kia Sorento. Little did we know that we would walk out of there proud owners of a 2013 Kia Sorento. Vern Prosser was excellent! We set up an appointment with him and talked about out wants and needs and we determined that it would actually be more cost efficient to buy new. We were very pleased with the service and friendliness we were shown at the dealership. We never felt rushed or pressured to buy, which is huge for me!! It was a very positive experience!! My husband actually had a meeting that morning and Dave in finance was able to move quite quickly, so that he was able to make his meeting. I would highly recommend Luther Kia of Bloomington, if you are looking for a new or used vehicle!! Thanks Guys!!

Luke Schmidt

Jan 28, 2013

From start to finish this place reversed every stereotype of buying a car for me. The employees were helpful, not pushy and the opposite of sleezy. I will go there first for my next car and if treated the same, the car after that. Jamie was a great guy who was straightforward and easy to deal with, ultimately the reason I bought a new Sorento, and Dave was great as well. They did not try to push extra stuff on us and never played hardball. I can't say enough, I was and am very impressed with the way they do business at this "dealership", I don't even want to call it that because the word itself elicits bad feelings for me. Keep up the good work, and thank you!

Kelly B

Jan 24, 2013

I went Bloomington Kia because I did some family car switching and ended up with my son's 2010 Nitro which we owed money on. A markeitng piece saying they would get me top trade in value for that car got me to Shawn at the dealership. When all was said and done we were able to make both sides happy and with Shawn's guidance got the car and terms that I wanted on the 2013 Kia Optima SXL! Great experience and like that the dealership isn't huge but part of a large car group like Luther.

Joel

Jan 21, 2013

As anyone who has bought a car before knows going to a dealership can be challenging sometimes. This was NOT the case with Jamie! He listened, was professional and courteous, made some suggestions and helped me in finding the perfect car (2011 Kia Optima)! I had a great experience at Luther Kia of Bloomington, great price and very fair trade-in value. If you are in the market for a Kia, I would highly recommend Luther Kia of Bloomington and James Osmondson. How often do you get to read that about a car dealership?

mellyc

Jan 17, 2013

The entire process from scheduling a visit over the phone, to dropping the car off for service, to receiving a receipt is made as efficient as possible without sacrificing pleasant customer service.

lexus250

Jan 16, 2013

I worked with Charlie Olson and needed a second vehicle for winter so I went in and bought a used 2011 Optima at the bloomington location. I loved the car. And Charlie was a gem! He wasn't pushy and was really great to work with. He answered all my questions and concerns. Although it started out good, the excitement stopped after I purchased the car. There were a few things that needed fixture that I pointed out from the beginning. The backseat vent was broken, the roof on the driver side had a pencil sized-hole in the material, the backseat door interior paint was rubbed off and my windshield fluid wouldn't work anytime it was less than 20 degrees (note: windshield fluid was full)! They said they would take care of it--okay. I waited a whole month for the vent part to come in and when I finally scheduled my appointment to get everything fixed, the guy that fixes the upholestry called in sick! Apparently he was the only one who could fix it! I had to re-scheduled and waited for another week and after a month and a half, I finally got everything fixed. Of course...the frustration didn't stop there. It looks like they put some kind of gum paste to cover the hole on the roof. I was very disappointed! Aside from that, they didn't clean the mess they made in my car (vacuum, window marks) and apparently who ever fixed my car turned my radio on and was listening to the sport's station!!! I don't even have that station set on my radio! Overall, as far as service...it's a Kia dealership, don't expect the top service here.

Daytona Steve

Jan 9, 2013

We bought our (used) 2009 Nissan Murano from Luther Bloomington Kia and could not be happier. The process was smooth from start to finish. The car has been a gem and we have only had to bring it in for regular maintenance, but the service department has been very accomodating and helpful.

Ben

Jan 6, 2013

I was looking for a new vehicle to replace my Chrysler Sebring. We met with Charlie to test drive a Kia Sorento and a Kia Optima. I had the chance during the week to test drive and check out options on many different vehicles at different dealerships. The options as well as the comfort of the ride coupled with the V6 engine were part of what sold me on the Kia Sorento. Of all the sales people I met with, I enjoyed Charlie the most, as well as his level of professionalism. Hang on to him, he's a terrific salesman. It was also a pleasure to have had the chance to meet with Dave and Jerry. Thank you for making my experience of purchasing a new vehicle at Kia a pleasurable opportunity. If any questions arise, I'll make sure to contact you.

Casey

Jan 4, 2013

Shawn was incredibly helpfull with finding a car that we wanted without compromising on what we wanted. Willing to work with our price range in finding a new car when other dealers kept directing us to used cars. He answered all our questions if he didn't know the answer, he would immediately find it. I would recommend to see him to anyone that is looking for a new vehicle.

Courtney N

Jan 3, 2013

I has a great experience at the Bloomington dealership. I knew that I was going to lease another KIA when my old lease expired because I had such a positive experience the last time. Shawn was great in helping me pick out the Optima I have now and it was fun just to talk with him. I also like the look and feel of the new dealership. It's a lot more streamlined.

very happy customer

Jan 2, 2013

Everyone we worked with was so nice and helpful. I never felt pressured at any time. It was really busy but Chris stayed with us the whole time and went out of his way to make us comfortable (even buying lunch).

tomcat

Dec 22, 2012

I traded in my 2006 Civic for a 2000 Toyota 4Runner and these guys are fair, quick, and fun to deal with. I would work with them again in a minute. The trade in value that I received was very generous, and the vehicle that I purchased was in great condition. Most of all the transaction was quick. I did not have a lot of time, and they got the paperwork ready and completed in minutes, not hours. My last used vehicle purchase was from one of those small time used auto lots, and it did not go well. The Lexus RX 300 that I purchased for my wife had the engine blow on her first road trip 2 weeks after purchase. The dealer, Car Zone of Burnsville, just laughed at me when I asked him to set things right.Now, with Luther Kia, they offer a 3 day return policy, plus back up their used vehicles with a 30 day, 1,000 mile warranty.

kia enthusiast

Dec 18, 2012

It was great. I really enjoyed the staff and the leasing experience. They were prompt and answered all of my questions thoroughly.

Elizabeth

Dec 16, 2012

I was treated like a queen, I don't think I have ever had such great service . Thank You!!!

Sstan

Dec 12, 2012

My first scheduled oil change went off with little effort on my part. I was surprised that there was no effort to try and sell other "questionable' services as I have so often run into through other service centers. I was more than pleased with my visit.

neekoslaw

Dec 10, 2012

I had a great experience with Luther Kia in Bloomington. I work a lot of hours so talking over the phone is not always ideal; I was able to converse easily back and forth through e-mail with James on my time and didn't feel hassled regarding my decision to purchase. The entire process from connecting with a salesperson to test driving the vehicle to the paperwork was a very smooth process. I feel I got an amazing deal, one that couldn't be beat by any other dealership. I'm excited to continue purchasing from Luther Kia of Bloomington and would gladly recommend them.

Used Car Buyer

Dec 5, 2012

I will never go to this dealer again, nor would I recommend it. We traded in our old truck for a much newer one. The new one didn't work out so we took it back within the 5 day return policy. They had already gotten rid of our old truck so we didn't have many options. We found another truck at another Luther. Luther KIA bought it so we could look at it and trade in the truck we didn't like. We weren't 100% sure about this new truck they bought for us, but we felt trapped and had no other option but to buy this new one because they had already gotten rid of our old truck. They weren going to let us negotiate a price on the second truck, I had to ask to speak to the manager. The manager is not very friendly and very rude. He just tries to intimidate you. We then proceeded to wait for the finance guy for over 4 hours! Both times we were in there; we waited for over 4 hours! The second time we were there, we had no choice but to bring our 11 month old daughter, since we were there so long she missed her dinner and bedtime. The waiting room was full with only ONE finance person available. I will have to say our salesman was very nice and helpful. All the salesmen were very nice and welcoming. I was not impressed with the management. If you decide to use this dealer, make sure you do not go in the evening on a week day. You will waste you ENTIRE night waiting in their waiting room! Also, they do not fill up the gas tank of your new car. You have to make sure and ask for that.

UsedCarBuyer

Dec 4, 2012

We had a good, used car shopping experience with Luther Kia of Bloomington. We initially dealt with Charlie Olson via e-mail and telephone, then met with James Remer at the store. When we eventually made our purchase with Charlie. Both Charlie and Jim were very kind and gracious, and neither were pushy salesmen. When negotiating a final price, we worked with Adam Burns. Finding a good warranty for our new used car was importance to us, and Adam helped find a reasonable deal on a 3-year warranty for us. The price on the car was competitive to begin with, so our negotiation was short and pleasant. I feel like we got a fair price on our entire package (car, dealer's warranty, and the paid-for extended warranty). Luther Kia's facilities are very clean, and the on-site staff is very friendly. They continuously reminded us that everything would be done on agreeable terms, and that we could walk away at any time. Overall, we had a five-star experience, and I will recommend this dealership to my friends.

Comet

Nov 22, 2012

The dealership has done all of my service since I purchased the car. I can rely on them to handle everything promptly. Recently, Brandon advised me I needed new tires before our messy winter began. This wouldn't mean a sale to Luther but it did concern my safety. It is nice to trust the people you depend on for your automotive care.

Honest

Nov 21, 2012

I knew what I wanted. They worked with my schedule. They didn't hassle me, thy worked with me as a veteran to get he best deal on the car I wanted. Appreciated it overall.

Brian

Nov 20, 2012

Great service and everything was delivered as promised. I never felt pressured to buy anything and the staff was so nice. My wife was so happy with the Soul we purchased and Bayo our sales person was great to work with, he walked us through all of the features in our vehicle and made sure we stayed within out budget. I have to say Bayo was the friendliest sales person I've ever worked with. Adam did a great job finding the best financing available and he walked me through everything I didn't understand. We are definitely planning to purchase our next vehicle from Luther Kia in Bloomington.

KirkMack

Nov 16, 2012

I traded in and bought a new car from Luther Kia of Bloomington, and I have to say that this was the best car buying experience I've ever had. I worked with Jamie Osmondson and felt very at ease throughout the whole experience. He listened to what I had to say and asked a lot of questions in every effort to get me the right car and the best deal possible. He answered all my questions and then some. Took all the time necessary so that I felt comfortable with every step of the process. Found the whole experience to be exactly the way it should be- honest, clear, and forthcoming with no hidden fees, tricks, or anything shady. Will definitely be coming back!

spiritfilledvessels

Nov 15, 2012

Our car process started in July and ended in November. With major life changes in the near future, my fiance and I wanted to downsize from 2 vehicles into one. We were working with budget restraints and potentially a lot of negative equity. Finally in November we stopped into KIA in Bloomington about an hour before they closed, we were not expecting to buy a car that night. James, along with management and finance made sure they could do everything within their power to make our "dream" car a reality. 3 hours later we rode out of the lot in our brand new Optima. The staff really went above and beyond where words cannot explain. This location saved us hundreds of dollars in car payments a month, but their customer service and kindness is priceless. We will forever recommend KIA of Bloomington. I urge you to go check out what they have to offer today and don't be afraid to be honest with everything you have to work with because they will make anything and any situation work for you!

mikey

Nov 14, 2012

No issues with anyone we worked with for this service, so not a slam on the folks in the service department--just a big picture gripe basically. Ended up with a nail in one of the tires on our new '13 Optima. Had it patched at a service station near us since it turns out the Optima has a hokey blow up patch kit from the factory. I'm sure it has to do with overall weight/mileage figures, but customers should be made aware of it which I wasn't when I bought it-basically my only real gripe with Kia/Luther thus far. I let customers know any issues I see in what is being offered, even if it's what I'm selling. They are ALWAYS thankful for it and it usually pays dividends at some point in some form. I requested to keep the "old" tire so that I could make a full size spare. The space is there in the trunk well for a full or even temp tire spare kit. I wonder if the dealership would consider offering up a spare tire kit on everything they send out the door. Pawning it off as a "factory" issue is weak. It's the dealer that is ultimately delivering the vehicle, not the factory. Blow up kits/roadside assistance etc are fine for many, but there are still some of us who know how to change a flat tire, can get on our way in 10 minutes and then have the tire patched at our convenience. Luther ordered the new tire and had it mounted which was good, although we were a bit surprised that Kia/Luther would not help us out in covering some of the tire replacement cost/mounting or at least offering a tire at cost vs. retail. Fortunately we had purchased the extended warranty which stepped up to the plate to cover up to $100 of replacement, yet we still covered the $45 above that--most of which was attributable to the retail cost of the tire which could easily have been forgiven. I don't see why a dealer doesn't see to it that a customer isn't asked to pay over and above a covered cost--provided by an extended warranty they sell--as a matter of courtesy. In the world of sales, it's always the little things that matter and a courtesy car wash wasn't worth $45.

jkermes

Nov 13, 2012

This dealership was great. Everyone that I worked with there was kind and helpful. I absolutely love the vehicle I purchase and my experience. I have to say this is my 3rd card from a Luther dealership and I will be back again. Thank you!

MNmiss

Nov 13, 2012

My experience with Kia thus far has been great. Both on the purchasing end, and on the service end. Samantha in the service department is particularly impressive to me! It's my first NEW car, but I have had nothing but a pleasant experience thus far. Granted, I've only owned it for 6 months, but the call to remind to make an appointment for my first free oil-change was above and beyond, and very timely, so I really appreciated it.

tmshanksy

Nov 13, 2012

From beginning to end the service was exceptionally good. The shuttle to/from work was an added bonus!

Laurie

Nov 9, 2012

I recently stopped in at Luther Kia of Bloomington. Wasn't sure what I was looking for, I needed a car and needed it pretty quickly. Shawn Schmidt greeted me while I was browsing through the lot. He asked me if he could assist me. After I told him yes please, I need a car! He asked what I was looking for. To wich Iresponded...I have no idea! This is what I have for a down payment... and this is what I can afford a month. What can you do with that? Shawn took it from there. It was the easiest car buying experience I've ever had. Shawn was extremely friendly, non aggressive and very down to earth. In fact, everybody on the floor that day smiled and said hello as they walked by. I was offered water, coffee, cupcakes...I even got a tour of the place. I really felt like they all wanted my experience with them to be the best.. and it was! Buying a new car can be very stressful... at no point did I feel even the slightest bit overwhelmed. Dave Ramy handled the finances. He is such a friendly, fun guy. Both Shawn and Dave made it feel more like hanging out with buddies... then talking to a couple of salesmen. I have and will continue to spread the good word for Luther Kia of Bloomington. What a great group of people. Oh... and my new car.... makes me want to do a happy dance! The next time I'm looking for a car, I'm coming here. Thank you!

Melanie

Nov 8, 2012

I actually enjoyed purchasing a new vehicle. Typically it can be nerve wracking & extremely frustrating. However, Chris at the Bloomington dealership made the entire experience smooth, easy & actually fun. He made my car buying expreience very successful!!

Gumpy

Nov 1, 2012

I was called by Kia corporate asking me if I would like to participate in a parts evaluation program. They wanted to replace my fuel tank with a new one so they could evaluate an actual in service tank. Luther Kia Bloomington took care of all the details and made the process quite pianless. I have never been disapointed with the quality of service, turn around time, and courtesy of all employees. Nice facility, nice folks and great cars.

Tennis guy

Oct 29, 2012

Arrived 1 minute, due to road detour. Was welcomed, and guided into place by cordial welcoming staff, who anticipated that I was new to the process. Assisted immediately. Professional advice, and guidance asked and given. Ushered to comfortable quiet lounge, with coffee. and TV. Appointment took less than time estimated, and was out and on my way in less time than expected. They applied available coupon, even though I ahd forgotten it. Thus, they exceeded my expectations in every way. Staff is to be complimented, and thanked for their courtesy, and respect, and expertise.

Kindness Makes All the Difference

Oct 23, 2012

I traded in a Camry that never felt like a fit for me and am leasing a Forte. I love it! The people at Luther Kia of Bloomington are kind, compassionate, honest and fair. I have only had great experiences. I recommend the sales, management and service staff I have interacted with.

nixedme

Oct 23, 2012

Hello. I recently visited Luther Kia for a timing belt repair. I am truly grateful for the courtesy and kindness on behalf of the staff at Luther Kia. They listened to my issues and when it became apparent that my repair was going to take longer than the designated time, they were very nice in lending me a loaner car so that I could go about my business without being stuck without a vehicle. While the cost of the repair was a bit more than I was comfortable with, I feel more secure in my vehicle especially with the incoming colder weather. Thanks!

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Oct 19, 2012

What would improve your lounge is to have something other than coffee or bottled water available. Some dealerships have thing like hot chocolate of cappuccino-minor but would be appreciated.

candy

Oct 19, 2012

My husband & I appreciated the friendiness and knowledge of the product with every sales person we talked to at Luther Kia. It was NOT the past experience we have had with car salespersons.

VJane

Oct 19, 2012

So glad I reasearched autos (NEW) and it broght me to Luther Kia Bltn..Impressed so far with all from first greeting to my first required car check up...

wskygrl41

Oct 19, 2012

I had an appointment this morning at 7am to have my oil change done. Needless to say I was not thrilled about being at a dealership at this time of the morning. When I arrived, the service manager that greeted me was very pleasant and must have sensed that I needed more coffee lol. He made sure to let me know that he had just made fresh coffee and showed me where it was. They finished my car earlier than quoted and was very pleasant while I was there.

SkaterBoy

Oct 17, 2012

Brought car in for Recall repairs. I was very impressed at how clean the dealership was. Repairs were done very quickly and Service Advisors were very professional.

unknown

Oct 8, 2012

Timely, curtious and friendly. Answered all of our questions as needed.

Wally

Oct 5, 2012

I got great service at Kia of Bloomington and Custimer Service was excellent.

Dog Man

Oct 3, 2012

It was a oil change, the customer service gal was great, told me that it would take about 45 to an hour. it took an hour, and the van was washed and ready.

Owner

Sep 27, 2012

I was treated respectfully and my car was efficiently serviced.

Runner

Sep 27, 2012

Very good experience with Bayo the sales associate. Great price on the vehicle purchased and reasonable price on the trade in. Of course they had to try and sell all the add-ons of rust/paint protection and extended warranty. Had to wait around a bit for the financing to get completed.

Steph

Sep 26, 2012

I was extremely happy with the service here at Luther Kia, people went out of their way to make sure I was 100% with my purchase and I was fitting into my new car well.

eggnog17

Sep 21, 2012

We recently brought our Soul for service. We were very pleased with the entire visit. They offered suggestions for service in addition to the oil change but did not push it on us. The service was done quickly. Charlie asked for a car wash. It was thorough. They vacuumed and wiped the inside down. It was just like new. We love our Kia Soul and would not go anywhere else for service. I have recommended them to many of my friends. Susan Gegen

Billj

Sep 18, 2012

I had a good experience with an older SUV. They fixed the issues before I received the SUV and really cleaned up the SUV.

duude

Sep 10, 2012

I appreciate the shuttle ride back to my apartment and the return shuttle back to Kia while my car was being repaired. The staff there are friendly. Keep up the good work.

Jeannie

Sep 10, 2012

I am very pleased with the customer service in regards to scheduling and completing the service appointments. Kia of Bloomington has a VERY clean shop which lends me to think they take pride in their work as well. Very friendly staff too!

cbparagi

Sep 6, 2012

I had great customer service & they completed my car faster than anticipated.

Terry

Sep 6, 2012

Oil change. Excellent service except that car wash was not very well done.

jonathan.waddell

Sep 3, 2012

I had a great experince at this dealer ship. I received great service with knowlegeable representatives. I got a great price on a new car, and it was a very quick process in buying a car.

Sriks

Sep 2, 2012

Had a good experience on the entire deal working with Shawn.

kia rio driver

Aug 29, 2012

i got to dealership and was welcomed right away, with new building it would have been nice to see sign where to pull in from street, but i found it, adviser was friendly and informitive and service was done as promised in time alotment.the vehicle i said i purchased on next ? is the one for service.

tbmunzke

Aug 27, 2012

Once we were approved for the financing, the purchasing process was smooth and easy.

Sportage Fan

Aug 23, 2012

I have never bought a "New" car before and the team here did an excellent job! I have less than perfect credit and they got me into the vehicle I wanted and made the process very painless. Thanks for making my day!

Kristin

Aug 22, 2012

My experience at this dealership was good. I say good and not stellar because of mainly one thing. I made my appointment for service online. When I arrived for the appointment they knew I was coming but the location had been changed because of a recent move and/or change of name for service of my Mitsubishi. The new location was right across the street so it was not a huge inconvenience. I purchased my Mitsubishi at the KIA dealership so I assumed that is where I would have the service done. When I purchased my vehicle, I believe KIA and Mitsubishi were under one name, Luther. Bottomline, there was confusion that could have been prevented by a simple email or phone call notification telling me where I was supposed to take my particular vehicle and to notify me of the change. Throughout the visit, they were cordial and serviced my vehicle and gave me the necessary information before I left for future service needs. I appreciated that! I give them a thumbs up despite the confusion!

brianjshawn

Aug 21, 2012

Sales staff listened to my needs and recommended a great car. They gave me a very fair price on my trade in and worked to find the best financing option available to me. They beat every rate that I'd found on the internet. Great place and a great experience. I'll definitely return to this dealership again.

Babygirl

Aug 20, 2012

I enjoyed the hospitality and car I recieved while shopping for my car. Everyone was helpful and they made sure my needs were met.

New car owner

Aug 20, 2012

We had a great experience at Luther Kia. We were greeted by Jim Johnston upon arrival, he made us feel very welcomed and was very helpful. Jim appears to have a good rapport with people, and never did we feel any pressure about purchasing a vehicle. Once we decided to purchase a vehicle the process went very smoothly. The Business Manager, Brad, was very thoughtful, and thorough and made the process very painful. Overall we had a very positive experience.

Teresa

Aug 19, 2012

My sales consultant, Jim Johnston was very thorough. He was professional in his demeanor and had a calming influence. I walked in knowing the vehicle I wanted to purchase. The KIA SPORTAGE. We talked about the cars performance and safety features and overall specifics of the crossover. I would absolutely recommend this dealership to friends and business associates and have them ask for Jim Johnston. The finance manager, Dave Ramy made the financial process less stressful. He advised me of the neccessary paper work required in order to finalize the process.

Dogman

Aug 14, 2012

It was done well and efficent. The staff was friendly.

car guy

Aug 12, 2012

The service performed and the dealership employees were great. Facilities need upgrading and evening service hours would be helpful.

Carol

Aug 10, 2012

I had 2 quotes from independent auto repair shops for replacing the timing belt. Not only did Justin (Service Mgr) give me the same price but it also included original Mitsubishi parts. And both of the independents told me that I would have to replace the water pump at the same time, Justin said that it was not necessary, saving me money. I am very satisfied & I trust him. I will be taking my Lancer back to the dealership from now on for all maintenance.