Mall of Georgia Ford reviews

John Glassey

Oct 28, 2016

Tony in the service department is great to work with and he does not try to sell me on repairs that do not to be done. This is refreshing as I have had that problem with other dealers. Not caring about their customers just the almighty dollar.

Mary Mueller

Oct 20, 2016

Service was performed in a timely fashion and I was kept up to date on the repairs

Klamb

Oct 1, 2016

POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again.

Knklamb

Oct 1, 2016

POOR SERVICE department. We brought our Expedition in for service on an ac vent and coil replacement. When we got it back it had all kinds of electrical issues. Upon discussion with the service manager he said they didn't do anything to it and refused to fix it. Essentially the truck was returned in worse shape than when we dropped it off. After this experience we will never use this dealership for anything again.

Nothing but the trufh

Sep 11, 2016

Bought A CPO from Drew. No pressure. All went smooth! Thanks for taking the time to help me with my decision on my vehicle purchase.

NoMOGford

Aug 30, 2016

First visit I take my truck in for service...strictly telling them to change one part in which they did not do and instead changed a completely different part costing even more money since I then had to go elsewhere to get the PROPER work done. Trip two...my fault for choosing them for convenience, ordered a part for my wife's car and told them I wouldn't be able to come pick it up until the following day. When I arrived to pick up the part I was informed it was returned back to the warehouse and I could come the back the next morning and pick it up. No thanks. I'll take my business elsewhere from now on.

Alan Koffer

Aug 9, 2016

this dealership is unique in its ability to serve, sell and repair requests with little to no pressure making buying a car from them a pleasurable experience.I would recommend dealing with any of their salesmen especially Scott Caldwell who took care of me and also left a next day call to assure my purchase was to my liking and checking on if the car had any issues as a follow up precautiontheir finance man Jay and service manager Steve helped me close my Friday purchase and were knowledgeable in their positions as wellwe thank them and look forward to future dealings in service related activities next

Ron Tybaert

Apr 27, 2016

Scratched the $#!* out of my 2007 Dark Emethyst Harley Davidson Edition Ford F-150. I just bought the truck and decided to bring it in immediately for a spark plug change and slip yoke service. Fixed one problem, caused another. Now I have a problem with hesitation that was not there when I brought it to the Ford Dealership where they have "Master Mechanics". I remember it was cold that day and the Mechanic I spoke with wore a blue jacket with a ZIPPER. I Know he may not have done it on purpose, but "Master Mechanic?" NO... Same story as almost every place you go to these days. They don't care about you or your vehicle. Just the money they make by scamming you cause you don't know without regard for any importance you may have for your own goddamn vehicle. Sad. Mall Of Ga. Ford Is Very Not Recommended.

Nanette

Apr 19, 2016

Adrian knows his stuff and is a fabulous salesman. I am grateful for his expertise on Ford trucks and is quick and friendly customer service. My experience with this dealership has been outstanding. I will recommend Mall of Georgia Ford as the professionals there have earned my business...all the way from Florida!

Lovemytruck

Mar 27, 2016

We had a great experience from the very beginning. We went in Looking for a new F-150 truck, our salesperson Adam was very helpful and definitely got a good read on us that if he pressured at all we were out of there. He showed us a couple of different choices based on what we told him we were looking for and left it to us to make the decision overnight. They stuck to what we agreed on for price and payment and the rest of the process went very smoothly. I would definitely recommend Adam and the entire team at Mall of Georgia Ford

Sanders0307

Mar 23, 2016

Worked with Marcello. He was so kind, personable & wasn't pushy about car buying. Prices are affordable and service was awesome. Thank you, Marcello! You're so kind!

Amandap

Mar 18, 2016

Nick Cruz is an amazing sales manager. He hooked us up with a fantastic car. We came in and it was fast and easy to get through the process. I recommend this place because of him to everyone.

Biancajsm

Mar 6, 2016

We went to the dealership a little apprehensive because of a horrible experience at Akins Ford but Sales manager NICK CRUZ immediately put us at ease with his friendly and NO PRESSURE APPROACH. Everything was transparent, smooth and easy, We were so impressed, my husband came back and traded in his old truck for a new one 2 weeks later. Nick Cruz handled everything for us again. Me and my family will always buy from Mall of Georgia Ford. For an upfront, no nonsense and respectful buying experience ASK FOR NICK CRUZ IN NEW CARS

Don McCoy

Feb 6, 2016

Second truck purchased from MOG Ford the first was a fast treated fairly from trade in negotiation to sale. The 2015 Lariat purchase was no different great salesman Tim addressed my concerns and was a professional.

carlady783654

Jan 18, 2016

These people are only out to get your money. They don't show you anything numbers wise and will do everything they can to scam every dollar out of you. Their used cars are crap. They sell high mileage vehicles that are filled with problems but priced as though they are perfect. I wouldn't recommend my worst enemy set foot on this lot after the way we have been treated. They don't even do everything they promise they are going to do repair wise because they won't repair a used vehicle when they get it in. Their used vehicles WILL cost you thousands of dollars to repair after you buy it because they are so filled with problems. Never will we buy a vehicle from these scam artists again.

Leaf

Dec 19, 2015

Nicest people I've ever met, not to mention I got a great deal on an amazing car. I'll definitely go back there when I get ready to get another car! Ask for Shane Harrison!

Joyce

Dec 10, 2015

Thank you Keith Banner and everyone involved with the purchase of our 2015 customized F-150 and our 2016 Escape Titanium. You made it a great experience and stress-free. The service you provided you can't get everywhere!

DanaHood4

Dec 9, 2015

We went there to purchase 2 vehicles 1 new and 1 used. It was a long process! Thank you to Shane, Eric and Jamal they made the experience as easy as possible. The used car we purchased had to go back to service the following week. I couldn't have asked for a better response time. Shane was extremely helpful and made sure my car was handled right away. He has also followed up to make sure we didn't have any additional concerns or issues. I would definitely recommend asking for Shane if you are in the market for a used vehicle!

Jessie

Nov 20, 2015

I purchased a used 2013 Ford Escape a couple of weeks ago. The experience was very good, the process very easy. I hadn't purchased a new car in about 10 years, so a few things had changed, but both Cedric (sales) and Ken (finance) were very good about answering all my questions.

Magaly22

Nov 20, 2015

Customer service was amazing. Cedric was such a great help. Everything went smoothly. Thank you!!! I will come back to purchase my next car in the future.

Adam

Oct 22, 2015

I am not the kind of person to do this but Shane did such a good job I feel this is the least can do, My experience with buying cars in the past has been nothing short of horrible. I went to other dealerships and was treated just like every other dealership but when I came to Mall of GA Ford it really felt different Shane was polite and very intelligent, He listened to us and was able to answer our questions, I am not very good at writing but I HIGHLY recommend Shane and the mall of GA Ford, everyone was very nice and worked very hard for me. Thank you ShaneAdam.

Charles

Sep 24, 2015

I PURCHASED MY 2012 FORD ESCAPE FROM THE MALL OF GA FORD. FROM START TO END THE DEALERSHIP IS LIKE NO OTHER, SHANE WAS VERY PROFESSIONAL AND PATIENT WITH US AND TOOK THE TIME TO LISTEN, I TRULY CANNOT SAY ENOUGH ABOUT THIS DEALERSHIP AND HOW WONDERFUL EVERYONE WAS TO ME AND MY FAMILY EVEN AFTER THE SALE.

ashalee

Jul 28, 2015

I purchased my a 2013 Ford Fusion in April of 2013 and was pleased with my overall experience. When it came to my first oil change they offered a complimentary service and from that point on I will not go any where else. The entire service department is fantastic; however, if you are lucky enough to have Marilyn Muir as your service representative then you will never stray. She is incredible. She goes above and beyond to help inform me of my appointments, letting me know what is going on with my car, and any updates. She is such an upbeat person and is a huge assets to Mall of Georgia Ford.

Ashcraft

Jun 26, 2015

This was a very pleasant experience to visit Mall of Georgia Ford. They were exceptionally professional and made you feel like a member of the family! This is the first time in decades that I have participated in an effortless car buying experience! They are a well oiled machine in regards to this process. Every single person I came in contact with was friendly. I normally keep a car 8 to 10 years so in past I am always wary of buying new but not at Mall of Georgia Ford!! Everyone should buy American made cars and invest back into the economy of our country and to the only car company that did not take a buy out from the government. I am proud to drive the Mustang I purchased and I hope this dealership sells millions of them! Ask for John Pohl for your Salesperson he will take care of you! They will also work with you regarding price and payment terms.

Happy Explorer owner

Jun 18, 2015

Drew Fergerson is very helpful, courteous, and well informed about the product he is selling. We felt like we got a good deal with Drew's help.

david6619

Jun 14, 2015

I went back to this delaership to buy another Ford Fusion from them. I drove the 2015 Fusion and asked them for an offer sheet. I was really dissapointed to see my 2011 Fusion that is valued at $8,300 minimum trade value on Kelly blue book was being offered at $7,000 for trade. They didnt realize I pulled up the price of the new car on thier website while I was waiting. ( Love my Iphone) They raised the price $4000 from the internet price. The price out he door came out at $21,700 on the first sheet. I called them out on it then it dropped to $17,000 something, I was ready to leave then finally they were drastically going to drop the price for me to $16,500, How nice, That was the internet price of the vehicle plus the correct trade in value for my car. They would have taken advantage of me if I didnt do my homework. I am buying a Mazda 6 today. If they tried this on a return customer what would they try to do to you? . Hopefully I am preventing this from happening to you.

andrews123

Jun 4, 2015

By the time we made it here, we were getting burnt out on car shopping due to a few less than pleasant experiences with other dealerships. We weren't planning on buying a Ford, but salesperson Nick Scofield was very helpful in finding low mileage SUVs in our price range. The sales process was simpler here and we ended up buying a low mileage 2010 Ford Edge after being able to drive it home on an "extended test drive." Overall, a good experience and a good alternative to the high pressure tactics we'd already dealt with. Nick was helpful and cooperative and I would consider buying from this dealership again.

ToddM

May 6, 2015

I've had three visits to this Ford Dealership Service Department. Issues that I thought they might look at me as if I was crazy...explaining squeaks or wind noise, etc. To my surprise they took me serious and found the issue the first time. I've dealt with Sterling each time and he exemplifies customer service and politeness. So often service departments can ruin a great dealership experience but that isn't the case at MALL OF GA FORD. I'm high stress when it comes to my car, so if they can please me, they can please anyone!

jonk

May 4, 2015

At first I was very pleased. The sales team was helpful and enthusiastic about when it came time for me to purchase a car. They even upsold me on extras. Six months goes by, I have a simple question and no a sole at this dealership would help me. I left multiple messages for multiple employees. After three or four weeks, I finally got an employee to speak with me only. I asked about why no one would call me back, to a response of you were a customer 6 months ago and we have new customers. Get's better, all the upsells (to the tune of 3K) the extended warranties, care packages, dint and ding packages were all for nothing. I specifically asked a handful of question upon purchasing them to see if that particular scenario would be covered, the sales person and the finance manager 100% ensured me they were... only to find out they were not. Their explanation was, I should have read the fine print and not listened to what came out of their mouth. I would have been a repeat customer...

Todd M

Apr 27, 2015

I wanted to buy a 2015 Mustang GT. It wasn't a question of IF but a question of WHERE. I sent out emails expressing this desire along with my trade In details and car preferences. Told everyone not to call me as I wanted to do business at first over email. Only 3 dealers contacted me. One gave me a great price but wanted me to order a mustang. Mall of GA Ford via Adrian their Internet Sales guy started looking for a Mustang that fit my preferences. He found it In Columbus, GA...my exact dream car. I told him what the other dealer quoted me without any effort and he beat it. He gave me an out the door price, tax tag title everything. Keep in mind I never met the guy...he hadn't seen my trade, etc. There was still plenty of chance for things to go wrong....but they didn't! It took me about 30 minutes to complete the sale and paperwork. Sure the finance guy tried to sell me some things and I had to work on the interest rate, but nothing that made me upset. By the next day my Mustang GT was waiting for me at my dealer! Now that could be the end of the story, but I found some body panel alignment issues and a small ding from the manufacturer. I showed up all ready to fight, but after speaking with Stacy Kelley the Sales Manager, he rounded up a team of people to work on the issues. Keep in mind this is a MONTH after I took delivery. The service department and the entire body shop crew from the manager to the paint and body guys came and all worked on my car. The end result is it looks better than any car on the lot. 2015 Mustangs have body alignment issues folks..expect it! Buy from a dealer like Mall Of GA Ford because they stand behind their sale with some of the best service folks I've ever encountered. Oh and my dent was popped out without drilling or painting. It looks perfect. Gotta give these folks a hand. Especially the body shop manager, sales manager and Adrian my sales person. Car sales is meant to be this easy. Not sure why more places don't pay attention to how people want to be treated

Billy

Feb 25, 2015

Adrian was our sales person and he went above and beyond during our purchase of a 2015 Ford explorer limited. He came in on his day off and had to change paperwork because we found a different vehicle we wanted and done it in a timely manner. Kenny Jordan was very efficient in getting us back on the road for our four hour drive home. Thanks guys!

redsox09

Jan 30, 2015

Was able to make an appt. for the next day. Went in for routine maintenance and a headlight adjustment. The service team was friendly and got me checked in quickly. Vehicle was ready about 30-35 minutes after being checked in. I will return for my next service.

noahsdidi

Dec 28, 2014

My husband and I was dreading having to buy a car after our car was totaled out. I can say that between William Odom and Chuck Ryland our experience was a dream come true! Its not one you expect in a car dealership. Our guys were great to work with. I would recommend them to my friends and anyone reading the reviews. Mall of Georgia Ford, you delivered what was promised! also Congrats Chuck on your new baby boy!

dragonlover219

Dec 11, 2014

Kevin Sims is awesome. He will do everything to get you in the car that you want for a great price. The finance manager did not try to sell us unnecessary things and was honest and forth coming. Overall the best car buying experience Ive ever had.

Jerry Aldini

Nov 19, 2014

We worked with Brandon Outlaw to purchase our third Expedition. It had been 11 years since our last purchase and Brandon walked us through all of the new safety, comfort, and engine features (including a detailed session on the Sync and navigation systems). Brandon knows the product and is very professional. Great experience with Kenny Jordan too. I would definitely recommend the MOGF experience.

dj1billion

Oct 26, 2014

I have bought alot of vehicles in my life and I must say that the experience I had with Chad and Mall of GA ford Management was one of the best.

Me

Oct 18, 2014

Excellent service so far! Thanks for helping get my new car!

ihavenone1

Sep 27, 2014

I researched the car I wanted for one year and finally decided on the Ford Fusion Hybrid. When I checked all the dealers in my area none had one in stock. One offered to order one for me but the price seemed unreasonable.I finally found The Mall of Georgia Ford. Went there and they had a wide selection of this car with all three package levels. The salesman who helped me was incredibly knowledgeable about cars and showed me each of the three types, with the features on each one, and was able to discuss the advantages and disadvantages of each. I made my selection and then we had to negotiate the price. After a time of bargaining I finally got exactly the model I wanted at the price and for the financing I wanted. I was pleased. But once I had purchased the car, the salesman then joined me in it a spent time teaching my how a hybrid worked and how to work all the features of it. I have never had this kind of service anywhere I have purchased a car for the last 40 years. If you want a variety of selections, good sales service, good prices, etc., you should go here!

laura.thropfranklin

Sep 26, 2014

Vehicle not available in California, Dale and his team were accommodating with pictures so we knew what we were getting! Roger made financing a piece of cake ! Beautiful truck at a great price!!! Thank you Mall of Georgia Ford!!!

Nick0043

Aug 28, 2014

This review is easy for me to write: I really liked these guys! I was looking for a Ford truck, so I am commenting on that model. First, this dealership had a lot of trucks to choose from. The salesman, Andrew Benard, was willing to give me the time it took to find a truck that was right for me. And finally, they wanted to make the sale. What more do I need to say. Do yourself a favor and visit this dealership. You very likely won't be disappointed. Thanks, guys at Mall of Ga. Ford.

Nick0043

Aug 27, 2014

This review is easy for me to write: I really liked these guys! I was looking for a Ford truck, so I am commenting on that model. First, this dealership had a lot of trucks to choose from. The salesman, Andrew Benard, was willing to give me the time it took to find a truck that was right for me. And finally, they wanted to make the sale. What more do I need to say. Do yourself a favor and visit this dealership. You very likely won't be disappointed. Thanks, guys at Mall of Ga. Ford.I didn't want to skew the overall ranking, so I gave this dealership 5 Stars in advance for the "Quality of Work", rating.. This 5 Star represents an anticipation review since I haven't experienced their service department yet. Don't disappoint me guys.

Tom

Aug 24, 2014

Purchased a Mustang here yesterday and had a great experience, thanks to Randall and Erik being open and straightforward, while treating us with respect and dignity. Observing other employees and customers, this dealership has friendly and professional environment, and I highly recommend Mall of GA Ford to others. Thank you Randall!

page12

Aug 15, 2014

I have shopped at Mall of Georgia Ford on several occasions and was always met with a smile. The entire staff was warm and welcoming from the moment I stepped in the door, and this dealership felt nothing like some other stores I've been to. The pricing is remarkable, the salesmen are honest, and the management are very helpful.If you want to see how a dealership should be run, stop by this Ford store. -Tom

Jasmin Beckord

Aug 2, 2014

My visit with Andrew Benard was just wonderful. He was very warm and kind. He barley spoke, and spent his time listening to my needs and wants. Which is why when it was time to sign, it was very easy. My finance manager Kenny Jordan was patient and concerned for my budget. After I was through with finance, he taught me how to use my new car, sync my phone and humbly answered all of questions. I will be bringing my daughter to buy her car from Andrew Benard.

Justin S.

Aug 1, 2014

John Pohl was excellent. He was very patient. Took me for a nice test drive. Went into all the details of the car. After I picked it out, he got the car detailed and gas filled up for me. I would strongly recommended him to others looking for cars. He has been in the business for a while and knows what he is talking about. At no time during the sale did I feel any pressure to buy the vehicle.

connie.woods

Aug 1, 2014

To our salesman Jeff and Grant we would like to express our gratitude and experience at the ford dealership mall of Ga. We loved the hospitality and could feel the warmth in atmosphere with the you and also everyone whom we came in contact with. It was both enjoyable and rewarding. We are very grateful to how our personal information and credit was handled; the salesman was very carefully and was very considerate. We will always remember the willingness to help us in one of our major purchases. The Jeff and Grant went up and beyond to assist us in making that event as smooth and turbulence free. We have found a new home for our family to purchases more automobiles in the future. Thanks Ford mall of Ga.

jasmine92

Aug 1, 2014

Shane was very professional did not pressure me at all. Thank you for a great experience I would recommend this dealership and my sales person

Justin Sparano

Aug 1, 2014

John Pohl was excellent. He was very patient. Took me for a nice test drive. Went into all the details of the car. After I picked it out, he got the car detailed and gas filled up for me. I would strongly recommended him to others looking for cars. He has been in the business for a while and knows what he is talking about. At no time during the sale did I feel any pressure to buy the vehicle.

Jasmin Beckford

Jul 31, 2014

I had such a wonderful time buying my car. Andrew Benard gave me individualized attentiveness and excellent customer care. He communicated in a manner that made me feel valued and special. My experience to any other car buying experience was bar none. I felt like it was a night out of enjoyment with friends rather than a car purchase. My finance manager Kenny Jordan was very patient. He was so concerned for my budget and my affordability that he held my hand every step of the way. When I went home that night, I slept peacefully and woke up feeling refreshed and relieved. Relieved that I had a brand new car that is safe and reliable for work that was affordable and had fun while doing it. I can't wait to take my daughter to get her car at Mall of Georgia Ford. You have turned me from a customer to a client.

Meridith Woodman

Jul 31, 2014

My husband and I had such a wonderful experience working with Jeff Vance at Mall of Georgia Ford! We are loyal customers for over 10 years to Mall of Georgia Ford and we were treated with honesty, respect and true excellence by Jeff!! We just bought a new Explorer and a new Focus and Jeff helped us in every way! Jeff is a true asset to Ford and Mall of Georgia and we are blessed to have worked with him! Thank you Jeff for taking care of us and our family!!! :) All the best to you!! :) Meridith & Andy Woodman

Kerry-Ann Singh

Jul 31, 2014

It was just wonderful. Andrew made it so easy to by my car. He got off at 6pm but stayed till 730 until I arrived. He was warm and understanding. He listed to me and gave me exactly what I wanted. He observed my body language and was considerate of my time. His attentiveness and individualized attention made me feel valued and special. Our finance manager Kenny Jordan was patient and trustworthy. I woke up feeling refreshed and relieved. It was one of the best investments of my lifetime. I will be bringing my daughter to buy her car soon.

sarahvk

Jul 30, 2014

My car buying experience was great. I choose the perfect car for a great price. Jeff made my car buying experience quick and easy. It took under 2 hours and was painless!

Tyler

Jul 21, 2014

Sales process was a nightmare. I was in this dealership for an hour and a half telling the car salesman how much I didn't care about his stories or wanting to be friends. I came to the dealership to buy a car and instead I got someone who wanted to know everything about my life and why I was not buying the car at that moment. The famous line that every buyer hates was asked multiple times. "If I can make you a promising deal do you think that we can earn your business tonight?" Stay away from this dealer and go find yourself a peaceful and a less ignorant salesman that wants to do business instead of being your friend.

Clsaunders

Jul 16, 2014

I had my regular our change recently. As usual they were quick and competent , finishing my car when promised. I have had my car serviced at this dealership ever since I bought it in 2012 and have never had a bad experience. I would recommend this dealership to all my friends!

davedavis3

Jun 23, 2014

I would like to give a shout out to Marilyn Muir and the service team concerning a warranty repair I had on my F-150. This is the first Ford I have owned in many years and I unfortunately had an issue with one of the retractable running boards. Marilyn was my service advisor and they quickly diagnosed the motor was bad so they ordered a new one and by the luck of the draw, that one had some issues as well. They once again got right on it, expedited a motor in and they installed it and it is working great. Service after the sale is why I do business with a specific dealership and this was a very good experience dealing with a warranty issue. Thanks to a great team.

Mike

May 11, 2014

A co-worker referred me to John Pohl and he along with the rest of the MOJ Ford staff provided a pleasant hassle free new vehicle purchase experience. The transaction began by calling MOJ requesting a quote for a new Fusion. Within minutes John called me back seeking the model number and most importantly building rapport. Within minutes he called me back with the best price compared to several other Gwinnett county Ford dealers. The next day when I arrived at the dealership I was greeted by a friendly professional staff. Within a few minutes I met with John and test drove my new car.After the test drive, John took the time to ensure that I was aware of the many great features MySync offer. Afterwards he patiently went over all the warranty information. From there I met with Kenny Jordan to wrap up my purchase. Kenny along with Kevin McBride (Sales Manager) quickly closed the deal. Within 2 hours of my arrival I was driving away in my new vehicle. I also have to add that I was also offered pizza while sitting in the lobby. With out a doubt anybody in the market for a new vehicle owe it to themselves to check out John Pohl and Mall of Georgia Ford.

msteady318

May 10, 2014

A co-worker referred me to John Pohl and he along with the rest of the MOJ Ford staff provided a pleasant hassle free new vehicle purchase experience. The transaction began by calling MOJ requesting a quote for a new Fusion. Within minutes John called me back seeking the model number and most importantly building rapport. Within minutes he called me back with the best price compared to several other Gwinnett county Ford dealers.The next day when I arrived at the dealership I was greeted by a friendly professional staff. Within a few minutes I met with John and test drove my new car.After the test drive, John took the time to ensure that I was aware of the many great features MySync offer. Afterwards he patiently went over all the warranty information. From there I met with Kenny Jordan to wrap up my purchase. Kenny along with Kevin McBride (Sales Manager) quickly closed the deal. Within 2 hours of my arrival I was driving away in my new vehicle.I also have to add that I was also offered pizza while sitting in the lobby. With out a doubt anybody in the market for a new vehicle owe it to themselves to check out John Pohl and Mall of Georgia Ford.

baileysbeach

May 9, 2014

I recently purchased a 2014 Ford Edge in May from Dale Lawrence at Mall of Georgia Ford. Dale was very professional and explained every aspect of my new Edge to my satisfaction.I really appreciated the fact that he was very honest and up front with me.I also want to thank Roger in Finance for his assistance with the paperwork.Both of these individuals are top notch and I would defintely recommend asking for them if you visit this dealership!I really love my car.Shirley

RyanLes

Apr 14, 2014

Salesman (Sam Hendrix) was either misinformed or deceitful. He told me I would receive $6,000 in rebates if I used Ford Credit but I would get AT LEAST $5,000 if I went with the 0% option. After qualifying for 0% and getting to the last page of the sales agreement, it turns out only $4,500 in rebates were given. Sam Hendrix was dishonest about the rebate system, made promises that the finance manager did not know about and when it came down to it, they got me for an extra $500. I should have walked, but after investing 4 hours of my life, I really did not want to go through it all again somewhere else. Salesman chalked it up to "miscommunication" when he was confronted in front of the Finance Manager. Sales Manager offered me 3 free oil changes, but could not give me anything in writing, I would just need to text him. I texted him "thank you for the free oil changes" at which point he told me they were conditional on me saying I was "extremely satisfied" on Ford's survey of my salesman because he "would lose his monthly commission". Have you thought about shopping at Mall of Georgia Ford lately? Think again. They got me, they won, I hope the $500 was worth it because they will not have a repeat customer. Be forewarned, use them at your own risk.I could give a much more detailed description, but you and I both know you don't want to read it, just be careful, get it in writing before you go back to finance guy. Lesson learned, a $500 lesson.

AlexW2014

Mar 24, 2014

I contacted the dealership about the last 2013 Festive they had in stock. I was contacted by Andrew Benard. He followed all my requests to the word and was extremely helpful. I have dealt with lots of salespeople and dealerships in the past 25 years, but very few have been as pleasurable to deal with as Andrew and Mall of Georgia Ford. They worked a tremendous deal for me and got me the new Festiva that I wanted. I was very busy and Andrew even delivered the vehicle to my almost 50 miles away! I highly recommend this dealership to anyone interested in buying a vehicle.

shawr1

Feb 9, 2014

Shopping for a Ford 150, and had a few minutes on Sunday 2/9 to look at a King Ranch at the Mall of GA Ford had on their WEB Site. The Salesman was very helpful but we explained that we had little time due to an obligation with our son. After a brief test drive the salesman had Gene Diehm come talk to us. We explained that we had little time but were ready to get specific details on the truck they had for sale. He basically informed us that if we could not purchase the truck right then, then we should go elsewhere. We explained that 1) We needed an exact payoff amount from my wife's credit union on the trade in and 2) I would need to transfer money for the purchase and could not do these until Monday. He stated that the truck would sell that day and we were not ready to make a purchase. If he was more willing to discuss options, we would have made a deposit or put down good faith money but needed detailed info to discuss with our credit union. My wife has stated " If they were giving the truck away, she would not deal with him". We both have purchased many vehicles over the years, and I have never experienced being dismissed like this. Gene is some kind of Training Manager, WOW, GOD help Mall of GA Ford if this is how they train their staff!

LuisinAlpharetta

Jan 25, 2014

OMG! Where do I start! 1. The sales Dept. tried to exhort $500.00 out of my wife and I after the sale was completed!2. I took my car in today to have a SkyLink (a GPS based anti-thief system) installed and have the Zaktek paint protection applied. My car was returned with half the application still on the car and wet! You would think that if someone is going to apply a sealant the the car would be washed and dried properly before the Zaktek would be applied. 3. If that wasn't enough the car was returned to me with a scratch that wasn't there before prior to being serviced. When I complained to the service Manager Jason Oglesby he proceeded to tell me that wasn't a "Service Problem" but a sales issue. I requested to speak with the Sales Manager Scott Patterson. When he finally decided to show up. and I pointed out to him the defects he said to me "That is Karma when you pay me the $500.00. I'll fix the scratch" and rudely walked away! I have filed a complaint with Ford's Customer Relationship Dept. and they are launching an investigation. I will gladly submit for scrutiny my contract and ask anyone to show me where I owe them $500.00. The BBB is my next stop followed by FB and anywhere else the public can read this!

Use to think Ford was faulous

Dec 16, 2013

This goes back to the very first time we received service from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car so it made sense to us to handle it this way. At 32000 (back in October) I was forced to put new tires on my car because of a huge amount of wear on my front passenger tire. The driver side had some wear but the 2 back tires looked to have the same amount of tread dept as a new tire. Now understand this, we as a part of service always paid for Ford's "The Works" package which included the oil change and tires being rotated as well as a variety of other checks and balances. I had just had the car in at 30000 miles in September for my regular stuff and the tires were supposed to be rotated then. After each visit we receive a vehicle health report that evaluates the tires and the report from just 2000 miles earlier was marked green (meaning there was little to no wear and the tires were perfectly fine). While parked in our driveway my husband noticed that the CENTER of my tire on the front passenger side had the steel belt showing through. He checked all the pothers and the two back had little wear and the driver side tire did have some wear but no steel showing. He called the dealership the very next weekday and we were told to get it to a dealership close to home so we could have it looked at. I took it to Billy Howell Ford in Cumming which is closest to my home. They would not even touch it . We were told it was unsafe to drive and we needed to have it towed to MOGF since they had all the records on the tires. So that is what we did. The next day we received a call from Tony to tell us that the front end is out of alignment and this is what happens when you buy a car with Perelli tires on it. Tony even went on to tell my husband that Perelli tires are not worth the rubber they are made of' yet this is the tire Ford puts on the cars. Basically, It was our problem (even calling customer service at Ford corporate they held the same stance)and they would do nothing but offered us to buy a new set of tires on a Ford Credit card with some special financing offer. We told them in no uncertain terms that this was crazy and we would take it somewhere else for a second opinion. Here is what we found from the certified tire dealership and manager: - Front end not out of alignment - Tires had never been rotated at the dealership- this is why the back ones were PERFECT - The reason the front passenger tire was so worn was because it is where the front wheel drive train is located -That we should have had closer to 45k miles out of those tires if they had been rotated like we had paid for - Tires on cars out of alignment do not wear down the center, they wear on the edges. Mine was completely worn and steel showing down the middle. If I had not turned into my driveway and been sitting at that angel that day we would never have realized the issue until it was possibly too late. I drive my children around in the car and I would hate to think if we had had a blow-out what could have happened. Buyers and Ford owners beware....

Bekkid519

Dec 16, 2013

This goes back to the very first time we received service from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car so it made sense to us to handle it this way. At 32000 (back in October) I was forced to put new tires on my car because of a huge amount of wear on my front passenger tire. The driver side had some wear but the 2 back tires looked to have the same amount of tread dept as a new tire. Now understand this, we as a part of service always paid for Ford's "The Works" package which included the oil change and tires being rotated as well as a variety of other checks and balances. I had just had the car in at 30000 miles in September for my regular stuff and the tires were supposed to be rotated then. After each visit we receive a vehicle health report that evaluates the tires and the report from just 2000 miles earlier was marked green (meaning there was little to no wear and the tires were perfectly fine). While parked in our driveway my husband noticed that the CENTER of my tire on the front passenger side had the steel belt showing through. He checked all the pothers and the two back had little wear and the driver side tire did have some wear but no steel showing. He called the dealership the very next weekday and we were told to get it to a dealership close to home so we could have it looked at. I took it to Billy Howell Ford in Cumming which is closest to my home. They would not even touch it . We were told it was unsafe to drive and we needed to have it towed to MOGF since they had all the records on the tires. So that is what we did. The next day we received a call from Tony to tell us that the front end is out of alignment and this is what happens when you buy a car with Perelli tires on it. Tony even went on to tell my husband that Perelli tires are not worth the rubber they are made of' yet this is the tire Ford puts on the cars. Basically, It was our problem (even calling customer service at Ford corporate they held the same stance)and they would do nothing but offered us to buy a new set of tires on a Ford Credit card with some special financing offer. We told them in no uncertain terms that this was crazy and we would take it somewhere else for a second opinion.Here is what we found from the certified tire dealership and manager:- Front end not out of alignment- Tires had never been rotated at the dealership- this is why the back ones were PERFECT- The reason the front passenger tire was so worn was because it is where the front wheel drive train is located-That we should have had closer to 45k miles out of those tires if they had been rotated like we had paid for- Tires on cars out of alignment do not wear down the center, they wear on the edges. Mine was completely worn and steel showing down the middle.If I had not turned into my driveway and been sitting at that angel that day we would never have realized the issue until it was possibly too late. I drive my children around in the car and I would hate to think if we had had a blow-out what could have happened. Buyers and Ford owners beware....

Chuckcamp

Nov 7, 2013

Stay away. This is the worst dealership i have ever dealt with. The pre owned sales director (Charles Aycock) is nothing but a cheat and a liar. and the salesman (Martin Williams) like a good little soldier fell into lockstep and started slinging the lies also. I cannot believe the ownership is ok with the way they treat customers. They care nothing about customer service. Ford motor co. also seems to care nothing about resolving any problems. I have owned fords since 86 And this will be the last one i will ever buy, Thanks to the way this dealer treats you. BEWARE. STAY AWAY!!!

NEWCHEVYCUSTOMER

Oct 22, 2013

I finally got my wife talked into buying a Ford. I bought and paid for my truck from this same dealership so I fugured to go back. Oh how things change!! We had our 3 year old with us(she comes into play later). She was looking at an Explorer 2014. She liked the car but when it came to negotiating the deal things went south FAST. I told the sales person what we wanted to do. I didn't like their first offer so after being there for 2 hours I told him to bring his best offer and we can either agree or wait. While he was out my son called so I was on the phone with him when the sales person came back. He was showing my wife the offer and I overheard. At this point I was done with the games so I stood up and said no way and that we were leaving. He then said "Well you could at least show me some respect and get off the phone". I turned to him and pointed and said "Don't ever talk to me like that again". He responded back with "Don't Point at me". I said this deal is over and he said "Good get out of here" then he came back and said "Don't forget your kid".....Nice!! While i waited for wife to get our daughter I asked the front desk who was the manager on duty however we decided to leave. After we left I got a call from the manager who seemed to not care at all about the situation. He gave me a half hearted apology....This is how they treat repeat customer??? Needless to say we will not be back....I CAUTION ALL THAT DO!! By the way the sales persons name was Jeff.....

TomORourke

Aug 14, 2013

Bill Avery was very helpful with a problem I was having and got it fixed right the first time. While I was not there too long, the dealership may want to improve the waiting room a bit. Otherwise, great experience.

F150crazzy

Aug 13, 2013

I brought my F150 here for service. I had taken it to another Ford dealer who couldn't fix my problem, so I decided to give Mall of Georgia Ford a shot at it. Well, let me tell you... They were amazing! I first spoke to John Shaffer (my service advisor) who was extremely friendly, knowledgeable and helpful. As I was explaining, his boss, Bill, heard my issue and stopped to take a minute to identify the specific problem and how to fix it. They got my truck into service quickly and John kept me informed of the progress along the way so I wasn't wondering when I'd get my truck back as I had to go out of town the next day. I was really surprised when John called at 2:30 and told me my truck was ready!! I asked him if he could get the oil changed, too, as I was traveling some distance and figured I might as well do it before the trip rather than after. He said "Sure, no problem", and explained the process and offered me a special additive made by Zack (I think that's what it's called) which would help extend the engine life of my F150, and I said yes, as I love the truck and intend on keeping it for a long time. The truck has been running awesome since they fixed it, and I am almost ready to change the oil again. This is the first time that I have ever felt the desire to return to a specific dealership because of their superior service. John was really exceptional. I have never had someone who was so "on it", and I've been to many different dealerships in my travels. Given the experience I had at Mall of Georgia Ford with John, and Bill, I will definitely be coming back and recommending them to my friends!

billlunsford

Aug 10, 2013

Bill Avery represents good customer service. Friendly, he came out to greet me when I showed up this morning for my scheduled service. Ford had sent me a recall notice on a part that needed replacing in my B pillar and another about my powertrain recalibration that needed to be done. I came in and dropped off the car with Bill and he had it done for me in two hours! Amazing. Friendly service. I will send you customers because of that.

KB

Aug 1, 2013

My husband and I recently purchased a new Ford Explorer from this dealership. After shopping at another dealership where the sales manager nickel and dimed our deal, and after communicating with many other dealers via phone and email who refused to answer straightforward questions in order to try to get us in the door and sell something we didn't want, we spoke with the sales manager at Mall of Georgia Ford. He was honest, answered all our questions and promised us he could make a better deal. He was right. Upon arriving, Tom Bailey went through our options, listened to what we wanted, bore with us as we changed our minds, and generally went above and beyond what I consider standard service. They came out with their best possible offer first, which was the best offer we received. After deciding to purchase, Kenny went through the financing with us and was patient and personable throughout the process, making sure we understood what all our options were. When we picked up the car (at the very end of their work day) both Kenny and Tom stayed late with us, without any hint of annoyance, to finalize the purchase and make sure we understood how to use all the features. They were fantastic to work with, and it is obvious why this dealership has so many sales awards. Thank you!!

KatB

Jul 31, 2013

My husband and I recently purchased a new Ford Explorer from this dealership. After shopping at another dealership where the sales manager nickel and dimed our deal, and after communicating with many other dealers via phone and email who refused to answer straightforward questions in order to try to get us in the door and sell something we didn't want, we spoke with the sales manager at Mall of Georgia Ford. He was honest, answered all our questions and promised us he could make a better deal. He was right. Upon arriving, Tom Bailey went through our options, listened to what we wanted, bore with us as we changed our minds, and generally went above and beyond what I consider standard service. They came out with their best possible offer first, which was the best offer we received. After deciding to purchase, Kenny went through the financing with us and was patient and personable throughout the process, making sure we understood what all our options were. When we picked up the car (at the very end of their work day) both Kenny and Tom stayed late with us, without any hint of annoyance, to finalize the purchase and make sure we understood how to use all the features. They were fantastic to work with, and it is obvious why this dealership has so many sales awards. Thank you!!

jbuch02

Jul 27, 2013

Experienced car buyer who has been exposed to the good, bad and the ugly of car buying experiences over 45 years of doing it. With the advent of the internet, on-line vehicle pricing, rating and reviews and the amount of information that is out there for a prepared consumer, dealerships that are thriving have adapted to this reality. MOGF is such a dealership.Owner/Management's strong orientation toward customer service is evident in every aspect of the sale experience that I enjoyed. I had done on line research and arrived with the inventory IDs of the vehicle I was interested in - a Ford Escape for my wife. While Ford's business model involves too many overlapping options and trim choices thus making it difficult to understand and find cars equipped the way you want them and priced accordingly, Mike Dodson, my sales professional, demystified that .....he ought to move up to corporate management at Ford so he can straighten that crowd's business model out. Hyundai, for example, that makes the competing Tucson, has two trim levels in that model with less than 5 options in each of them. It's simple. It's one of the reasons, besides the high quality product, that has given them solid market share in the US car industry.Within a short time, Mike narrowed down what vehicles met my requirements both on his property and at other dealers in the South East. Clearly, you are going to get a better deal buying a car that is on the lot of the dealer you are visiting. Mike didn't try to force that issue, he instead, gave me the choices and I decided. One of the benefits of dealing with MOGF is that they have the biggest inventory of cars and sell more of them than any Ford dealer in the SE region within which MOGF is included. We negotiated the discount on the vehicle, Manufacturer's incentives and the amount given on my trade separately and the numbers I dealt with in the negotiating process were crystal clear. There were no attempts to hide costs.I received pricing on two vehicles simultaneously. The costs were broken down clearly on the offer sheets. Both offers were fair just slightly higher on the vehicle and lower on the trade than I had calculated it should be but, definitely ball park. I gave a counter offer and it was accepted. This entire process took about 45 minutes, this because I was prepared and Mike and I and his managers worked as a team. However, I never dealt with anyone but Mike in arriving at a selling price for the Escape and a trade value for my Wife's Mustang. This, to me, is a big deal. There is nothing worse than sitting in the show room while you are faced with dealing with a salesman, a closer and, finally, some high level management level type who has no interest in the sale other than protecting the dealer owner's profit. Good job, Mike and the floor sales management team. Once we had agreed upon what was coming out of my pocket, I was introduced to, Roger Luker. His job was to get through all the paperwork associated with warranties, titles, licensing, registration, insurance and financing. Those of you who have bought cars in the past know this is complicated. Roger took me through it in well under an hour. Roger knows his business and presents it clearly and without confusion. If you come to a place where you are uncertain, he'll slow down and thoroughly explain. Good job, Roger.Finally, I was introduced to Lavonne McIntosh and Maya Jackson, the Blue Oval reps, whose job it is to give you your keys, the manuals and explain a few things about the state registration and license plate process. My wife and I also got a pair of MOGF hats.This took just a few minutes mainly because these girls were so well trained and prepared to do their jobs. Good job to them and to those in management who train them.Finally, I was turned back over to Mike who took my wife and I to the readied Ford Escape which, by the way, had been detailed, filled up with gas and parked in the Blue Oval Area where new owners take possession of their new cars. Mike sat with Ann in the front seats and he explained the intricacies of Ford Sync as well as explaining basic functions of the driver controls. We were done in about the shortest time I have ever made a new car purchase.A couple of things worth noting about the process: After I had identified my vehicle choices among the many SUVs out there, the process of shopping for a car took a total of three days during which time I was also looking at the Hyundai Santa Fe (more comparable to the Ford Edge) and the Tucson. I was in contact with Mike on a daily basis by phone as we worked through the complex maze of how Ford (not MOGF) packages its cars and distributes them. Once I decided on the Escape and the day of the sale, we had jointly narrowed my choices of Escapes down to two vehicles. Upon entering the final stages of the sale, the entire process took about 4 hours. I'd say that's 2 hours better than the average for closing a car deal once a decision to purchase has been made.All-in all, a great experience. I felt like a got a good deal, a great car and was treated/dealt with how I wanted to be treated and dealt with. I give a lot of credit for that to Mike Dodson in particular and the sales team behind the scenes I really never met for figuring out I didn't want the prototypical car buying drama with musical salesmen and business managers. The process that MOGF owner's/management has in place reflects a good appreciation for the sophistication of most new car buyers these days. This ain't' your grandmother's car buying and selling world any longer. Hat's off to MOGF for understanding that and making it a reality in the lot and on the show-room floor.

Md1971

Jul 27, 2013

There has to be a more efficient way to run a service department. I purchased a new 2013 Explorer in Feburary. On March 6th my husband took the car in to the service department because the 2nd row air bag seatbelt was broken. The service advisor had to order the part, and we had to come back another day to have the seat belt fixed. My husband returned on March 13th and waited an hour and 1/2 for the seat belt to be replaced. On July 22nd I called the service department to let the advisor who took care of the seat belt in March know that it was broken once again. His name was Rick Gerace, and I was told he no longer worked at Mall of Georgia Ford. I spoke with John Shaffer. I explained my situation and wanted him to order the part so I wouldn't have to bring the car in two times. He informed me that I still needed to bring the car in. He said they weren't too busy and that it would take about an hour and a half. I arrived at 9:30 with my 4yr old twins. Two hours later after John checked in with the "technician" they confirmed that the seat belt was broken. He said he would order the part and it would be in in a 2-3 days. My children were ready to go, but I felt that it was unreasonable to have to wait 2 hours for someone to tell me that my seat belt was broken once again. I was also concerned about the safety of my kids. This seatbelt was broken 2 times already. Now one of my twins hadto sit in the third row seat. Were there any other issues with the airbag seat belts in other Explorers? All of these thoughts ran through my head as I was driving home. I called John to express my concerns and left a message. I also asked the operator if I could speak to th manager. I left messages on both voice mails. I did not hear back.On July 24th I still had not heard from the service manager or John. I called to see if the part came in and to express my concerns. John said the part had not come in but he would get Back to me if it came in the afternoon. In response to my safety concern about the seat belt , he said once it is fixed it will be safe. He was not sure about getting different kind of seatbelt put in but I could ask the manager. Once again, I left a message for the service manager and did not receive a call. Later that day, John called and spoke with my husband. They set it up so I would drop the car off Thursday night and it would be done Friday morning. They also scheduled a routine oil change. Friday, July 26th at around 2:00 John left a voice mail that my car was ready. I arrived at the dealership around 5 to pick up my car. I waited in line at the check out only to be told my paper work is not ready. The lady at the check out called John he didn't Have a clue who I was. I told him my name and he gathered the paper work. I then expressed that didn't understand how it took from 7 in the morning until 2:00 to replace a seatbelt and do an oil change. I also explained that I didn't understand why it took 2 hours for a "technician" to tell me my seatbelt was broken for a second time. He then took me to the service manager. Mr. Avery the service manager was completely unhelpful. When I expressesed my concerns these were the responses I received. "You could have waited 5 hours..." You made an appointment with the service advisor he doesn't know how long the tecnicians will take..." " I've run several dealerships and they all run this way..." "Look here with your mpp plan you could have gotten a rental... " " I see 150 customers a day...." "I only repair the cars..." The message I received from Mr. Avery is that he really doesn't care.A seatbelt should not break twice in a brand new car. It should not take two hours to diagnose a broken seatbelt. It should not take 7 hours to repair a seatbelt and compete an oil change. A service manager should treat a customer with respect. There needs to be more communication between service advisors and tecnicians. I notice a lot of positive comments in the sales dept, but the service dept needs some work

LynnR2013Escape

Jul 15, 2013

Len Allen was a pleasure doing business with! Len made us feel like he was working for us instead of the dealership. His knowledge of the two vehicles we test drove was impressive and his people skills are outstanding. We will definitely recommend Len to our friends and family.

Mustangmorgan

Jul 7, 2013

We recently purchased a vehicle from Mall of Ga Ford because of their friendly and very price competive dealership. Our buying experience was actually enjoyable.

seaniec

Jun 25, 2013

This was by far the best experience I have had purchasing a car. The process was smooth and the customer service was above and beyond. Our sales person Jeff Vance made sure the experience was pain free and we were able to walk in letting him know what we wanted and walk out with just that. Scott Patterson also made sure that we got the financing we were looking for. They even took the time after the sale to contact us and make sure we were still happy with the purchase. I will definitely refer others to this dealership and make this my go to dealership for my next car.

seaniec2007

Jun 25, 2013

This was by far the best experience I have had purchasing a car. The process was smooth and the customer service was above and beyond. Our sales person Jeff Vance made sure the experience was pain free and we were able to walk in letting him know what we wanted and walk out with just that. Scott Patterson also made sure that we got the financing we were looking for. They even took the time after the sale to contact us and make sure we were still happy with the purchase. I will definitely refer others to this dealership and make this my go to dealership for my next car.

patelvik

Jun 18, 2013

I started my hunt on a Ford Explorer 13 - XLT about 3-4 months prior to my purchase a couple of months back. We live in Columbus, GA and I probably spoke with over 10 different Ford Dealerships in and around Columbus, GA/ Phenix City & Opelika AL, Manchester GA, ATL surroundings etc. and even visited a few. I have to say that the initial over all shopping experience was way too overwhelming and frustrating at times. Until I got in touch with Andrew Bernard at Mall of GA Ford, he was absolutely humble, no pressure, no gimmicks kinda person to deal with. I started off with the specs on the vehicle that were absolute must for me and my preferences and finally the price. At each and every point he listened and did his best to locate and came through with, what I wanted and not what he wanted to sell me.As far as the price point of the vehicle, I totally understand that no dealership is going to sell a car at a loss. After all, we all have to make money on transactions and services rendered. BUT I can most definitely say that my final price of the vehicle with the options I wanted, was MOST competitive than the rest. Even better than the dealer from whom I had purchased two Ford vehicles, in the past 5 years considering they would give me a better price as a returning customer. Even the Finance guy, Kenny Jordan was a great person to work with at the end of the day and he laid out all the additional service plans, etc and without being pushy at all. It was entirely up to me, on what I wanted and what I didn't . I would take this long overdue opportunity and say Thank you so very much for making my purchase a stress/ remorse free and I wish Andrew Bernard, Kenny Jordan and the MOGF team even greater success. You have absolutely earned my future business.VPatel

Seriouslyirritated

Jun 18, 2013

The staff is incompetent. The only competent person I dealt with in the sales process was a finance person named Demetrius--who was let go probably because he stood up for a customer who was getting the runaround. Left messages for general manager and his assistant and STILL have never received call back....after 2 plus weeks. Took my car in for warranty repair and the service department gave me the run around as well. These people are incompetent. Very disorganized and misleading in every conversation. While getting my warranty repair, I was pushed to the front of the line and then heard service advisors saying "this is bull"$&*" about me getting service first. Wow- how unprofessional. The service advisor tried to make me feel like he did me a favor when he's really doing his JOB. He told me he did it for me and that his coworkers were mad at him. I don't care! Then... to take it in again when I had an appointment for the repairs to be done- they hadn't ordered the part they needed...but they're doing me a "favor" once again. The service manager was condescending , argued, and interrupted me when I spoke. It wouldn't be surprising if this dealership went under because every step of the way---it has been headache after headache. Wishing I had bought my car elsewhere! I'm sure any response to this will be as argumentative as every other conversation I've had with every other associate.

Brian

Jun 15, 2013

Andrew was completely knowledgeable about all the different Ford models I looked at. He was able to explain the features of the vehicles and answer all my questions without having to ask another associate. He worked very hard to find a vehicle that met my needs and went out of his way to make sure everything was right before, during, and after the sale. Kenny did a fantastic job of arranging financing for me and worked extra hard to beat the financing offer I received from another lender.

brianejames

Jun 15, 2013

Andrew was completely knowledgeable about all the different Ford models I looked at. He was able to explain the features of the vehicles and answer all my questions without having to ask another associate. He worked very hard to find a vehicle that met my needs and went out of his way to make sure everything was right before, during, and after the sale. Kenny did a fantastic job of arranging financing for me and worked extra hard to beat the financing offer I received from another lender.

Sstarke08

Jun 15, 2013

Tesh and Roger were very helpful with helping me purchase my first car They were both very knowledgeable and able to answer any questions I had

Callchuck

Jun 13, 2013

Buyer beware. These guys use tactics from the old days that gave car dealerships bad names. I have bought over 1000 cars in my lifetime...a car enthusiast at best, and I will tell you these guys are only thinking about themselves and nothing else. Customer service is the worst and the salesman and finance mangers will tell you anything to sell you a car. There are too many other dealership around. They will tell you that they only get a salary not a commission.......not sure if they should pay by commission, they might get better help. I have bought over $300,000 worth of cars from this dealership over the past 10 years and last week will be my last. Whoever is running this dealership needs to go! Please do not waste your time and money here!!

Callchuck

Jun 13, 2013

They delivered a new 2013 Raptor to my wife and I on a Sunday afternoon, only to turn around and tell me on Wednesday we needed to put more money down to get the loan approved. After driving back to the dealership for the 2nd time and agreeing to pay the extra down payment, they decided or told me the bank retracted the approval. I have bought over a 1000 cars in my lifetime, and 3 from this dealership under the old management company. These guys are crooks! Beware and avoid them at all cost. They assured me that the deal was final and approved on Sunday. So we were driving our new vehicle for 3 days only to be told they needed more money. What really happened is that they approved a deal that was not netting them the maximum amount they could sell that new Raptor for.

debcdt27

May 31, 2013

I have to say that the salesman, Tonna Branham, was very helpful and very nice. The trouble did not start until after I purchased the Ford Transit. My husband has ALS and we needed a van to transport him to his Dr.'s. He is also a disable veteran. We were granted a van grant from the VA to help with transportation. We picked out our Transit. Keep in mind that everyone knew this was a grant from the VA and the payment was coming from the government. Although I still traded in my car and wrote the dealership a check for $2748.51. This happened on April 5, 2013. After 2 weeks I started getting phone calls wanting to know where the money was. The phone calls were very rude in nature. My husband and I had never been through this process and did not know how it all worked. I would in turn call the VA and even had an investigation into where the paperwork was. At about 45 days I was called by the dealership and was told I had to bring the Transit back that day. They no longer had my car and they would keep my money. Once again I called the VA and found out that the Mall of Georgia had their money and they needed to check. This whole process was very stressful because of all the nasty phone calls. Our life is already stressful because of my husbands disease. I would recommend that the Mall Of Georgia Ford never help a Disable Veteran again that has been given a Van Grant. Update on our situation: We traded in the Transit for a Dodge at Mobility Works and we loved our experience and our new Dodge. Mobility Works are Angels !

Jposey77

May 31, 2013

Falsified extended warranty length and would not keep their written offer for price and length - stated they made a mistake but wouldn't fix it

cte2

May 25, 2013

From the first contact with Felix to the drive-away, he was genuinely interested in making it a pleasant buying experience. I've never been so pleased from start to finish when purchasing a car than I was with this dealership. If you are interested in purchasing a car, you owe it to yourself to talk with these pro's...you won't be sorry.

Larry

May 2, 2013

Did not buy a vehicle but customer service was excellent and Nick Cruz answered all my questions without fail!

Greg

May 1, 2013

Our experience with Mall of Georgia Ford was excellent. The staff was very kind and helpful with our purchase of our new Ford Fusion Hybrid. The whole experience went smoothly.

kack

Apr 26, 2013

The reason I gave this rating is that Andrew Benard did an outstanding job and is a hard working young man who understand his duties and responsibility as a sales person in the automobile industry. He was very detailed and professional in how he talked and explained how the Ford 150 works and operate. The thing I liked about Andrew was how he followed up with all the questions my wife and I asked him. He made sure that you understood that he would do whatever he could within his power to put you in the vehicle of your choice. Great person and true professional.

Joyedodd

Apr 16, 2013

My family had a great experience when purchasing this car. We were given the assistance we needed without feeling harassed. Russ Hawkins was a very well mannered salesman. He made you feel comfortable in talking to him. He told us about the features of the car and gave us our space to discuss what we wanted to do. I feel this was one of the best car buying experiences we have ever had.

HAS24

Apr 15, 2013

I write this review in hopes to express how shocked and displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... but I would have never imagined that a service department, of a dealership this size, would tell me multiple lies and try to cost me $1500 more, than what I actually needed to spend. Last week, April 2013, I went in to have routine maintenance done on my truck. I wasnt hearing any strange noises but just figured it was time that my brake-pads should be replaced. -30 minutes after them looking at my truck, a representative was explaining to me that I had completely destroyed my brake-pads AND rotors. -Because I went in for routine maintenance and take great care of my vehicle, I thought it was strange that my brakes were that bad. After questioning the technician, and being given a $1700 invoice that was written *on a post-it-sticky-note*- I decided to get my vehicle straight home, the rep warned me that it would be dangerous to leave the dealership. I was also told, before I left, if I would let them use generic parts, the cost could be dropped to ~$1300. Still, I made the decision to drive my truck straight home and get another mechanic to come out to my house and give me a second opinion. The next day when a different mechanic came out, he pulled all four wheels and tires (according to him Ford had bolted the wheels back WAY too tight) and told me that it was near time to change the brake-pads but they were not even all the way worn. He assured me that NO damage was done to the rotors and the routine maintenance I was initially hoping to have done, was all I needed. I hope that Fords attempt to SCAM me out of $1400 and my detailed review of the situation, will discourage anyone from going there and letting them have a field-day with your wallet and hard earned money.

citrus6084

Apr 4, 2013

This vehicle is my second one in 12 months I got from MOGF. This dealership and salespersons are professional and never puts pressureon a buyer, or even a "looker"!Our salesperson, Chuck Ryland, was very knowledgeable and courteous. He even called to check on the well being of my wife whohad a medical problem after our initial visit to see the 2013 Escapes. We appreciated his concern.Ken in leasing and Allison in delivery were also very helpful. This was my first lease ( I purchased my 2012 Fusion in March 2012 ) andthey made the entire procedure pleasant!

Lucille Shimmin/ Robert Thorne

Apr 2, 2013

Our salesmen went out of the way to show the vehicle we were looking for. Actually taking the time to get the truck out in the lot where we could look at it, explaining all the features of the truck. Taking us for a ride that was long enough to get the feel of the different features. His explanations were direct and accurate. We had done a lot of review and have owned numerous trucks. Old timers like us need a little extra time with all the new technology. We were extremely pleased with the professional attitude of the salesmen and especially not feeling pushed into a deal at the immediate time. After a few days we returned to be given an excellent trade in value on our like new vehicle. The staff was very proficient in getting us out timely and our salesmen was at hand at all time making sure we were being taken care of.

lucilleshimmin

Apr 2, 2013

Len Allen met us in the yard at our first visit, we told him the vehicle that we were looking for, walking through the lot he explained the difference in several vehicles. We were looking for four wheel drive. After looking at several parked trucks, Len got one out and setting in the truck we went through the features that were important to us. Len was very professional and not a pushy salesmen. We had been to two other dealers looking at the same vehicle but after coming home and really deciding if we wanted to trade our Rubicon in we were sure that Len would get us the best deal on the trade. Back the next few days we were pleased with the trade price and with the truck Len was able to get off the other lot to satisfy us with color and all other features. The office staff got right on all the paper work and since my husband is not a very patient man Len kept right on the deal as to get us out as quickly as possible. The fiance staff were equally as caring. Overall they we all "GREAT". Couldn't have gone better.

Boyd Family

Mar 28, 2013

It was a pleasure buying my Ford Fusion from the Mall of Georgia Ford because the people were friendly and the process went smoothly even with my children being there with my husband and I. I would recommend Mall of Georgia Ford. They also have outstanding warranties on their pre owned certified used cars that other dealerships do not offer. I know because I did my research. MOGF is not your typical car dealership!

OpheliaBoyd

Mar 27, 2013

It was a pleasure buying my Ford Fusion from the Mall of Georgia Ford because the people were friendly and the process went smoothly even with my children being there with my husband and I. I would recommend Mall of Georgia Ford because they also have outstanding warranties on their pre owned certified used cars that other dealerships do not offer.

killerjohn

Mar 15, 2013

Everyone at the dealership that we have worked with are great. Also they all where ver professional. John Pohl stayed late to accomodate meeting my wife in helping us to pick out a new Escape for her. He went above and beyond all our expectations. in helping put her in the right car with everything she wanted on the vehicle. John help us in disposing of her old car which was 12 years old and had almost 200,000 miles on it. Because of the realibilty of her old Escape she jsut had to have a new one. John help my wife become familar with all the new items on the car that she was not use to and even had her come back the next day after she had time to experience it realizing that she would probably have question that would come up overnight that she had. I know when I get ready ot buy another vehicle I will definitely go to Mall of Georgia Ford to make that purchase. Also I would like to praise Rick in the service department when we brought my wife's car in for service. The repairs it needed where very expensive and he told us we would be better off finanically to buy a new or used car. I have been workign on my F-150 in the last month or so and he has been very professional in my dealings with him. I feel like I can trust Rick on anything he says about my vehicle needs. This is something that is real rare these days out of a service department or their personal. This is the first repairs I have had done to my F-150 outside of normal maintenance and I have 140,000 miles on the truck. I trust Rick so much now I will be returning for all service on my truck even just oil changes.

killerjohn

Mar 15, 2013

Every person we came in contact with where very freindly. When we took my wife's car in for service we found a valve had gone bad. With the age of the vehicle we figured that instead of putting money into a vehicle that was 12 years old and had close to 200,000 miles on it we would be better off buying a new car. John Pohl went above all our expectations working with us. He took the car in instead of us having to try and dispose of it. John worked with my wife picking out the Escape she wanted. He stayed as late as we needed to make the decision on which way we wanted to go to get my wife in a new car. One reason he had to stay so late is my wife had so many question on the operations of some of the new addtions that the new cars have now versus what she was use to. John even made himself available to her the next day for any questions she had on the car that came up overnight. I know when I get ready to trade my F-150 in I will definitely buy from Mall of Georgia Ford and come see John again.In the service department I have had several dealing with Rick and he has been very professional with his dealings with me. He help us in making the decision that financially it would be better to purchase a new car instead of fixing my wife's 12 year old vehicle. Also he has worked with me on my F-150 a few times in the last month. This is the first work I have had done on my F-150 outside of regular maintenance and I have 140,000 miles on that vehicle. I feel I can trust Rick in what he tells us as he has been nothing but honest with us in telling me what he tihinks which is rare these days.

gerdadale2013

Mar 12, 2013

Two repairs to an older model car expertly completed by the service department. Len Allen helped make the new car choice and the resulting transaction very favorable. Len was also very sensitive to the stress of the day and completed the transaction in a very quick and professional fashion. Everyone associated with the new car purchase was a true professional.

2udebz

Mar 11, 2013

Mall of GA ford as always has the best service. I have been coming back a too this dealership for more than ten years.Thank you to everyone for the excellent customer service.Debi

George

Mar 4, 2013

Great dealership! I have purchased 5 vehicles in the last 8 years from MOGF and will continue to return there for my future service and vehicle needs. The staff is very helpful, professional, knowledgeable and courteous. My recent experience with Russ Hawkins, Kevin McBride, and Greg Richeson made my new vehicle purchase(s) a very straightforward experience. There was no pressure by them to simply make the sale. Rather they put together a package that met my needs at a very attractive price. Keep up the good work!

cbuck63

Mar 4, 2013

Over the years I've hated buying new cars and dealing with the long waits, negotiations and overall process. It was very refreshing to deal with the folks at Mall of Georgia Ford. From the moment I walked in the door they were friendly and willing to work with me on my time schedule. They answered my questions in a no-nonsense manner that enabled me to evaluate and make the choices that I felt comfortable with. I have always left other dealerships wondering if I made a "good" deal. This is the first time that I walked out feeling good about the deal.

GPShelby

Mar 4, 2013

I have purchased 6 vehicles from MOGF in the last 5 years. Notwithstanding that I am a Ford customer, I choose to return to them whenever I have an automotive need primarily because of the personnel. During each of my visits I find everyone friendly, courteous, professional, and knowledgeable without being over-bearing or applying pressure. Additionally, they always follow up to ensure that my needs have been met and that I am completely satisfied.

bcssearch

Feb 4, 2013

My wife and I visited the Pre-owned department of this dealership looking for a vehicle that would fit our family of four. We had not made up our mind on a specific model, but had three specific vehicles we wanted to see. We explained to the sales person that we only had 1 hour and were just interested in seeing the passenger space of each vehicle. First, instead of asking which vehicles we wanted to see, this sales person wanted to go inside and talk. Once inside he asked us a few friendly questions and then asked which vehicles we wanted to see. He wrote the vehicles down and then asked if we would be trading anything. We answered and then he asked how much we were hoping to get from our trade. This is where the visit turned bad for us. I explained again that we only had 1 hour to see the three vehicles and until we had actually chosen a vehicle to purchase there was no reason to talk value of a trade in. The sales person continued to push this issue explaining he was saving me time in the long run. I explained again that we just wanted to compare the three vehicles so we could see which one would fit our family. At the point, the sales person said, "Have you ever sold a vehicle before? I don't tell you how to do your job." As I sat there contemplating leaving he then asks, "Are you upset?" I responded, "Yes, and if you are not going to show us the three vehicles we want to see we will leave." The sales person responded that he did not work on commission and it didn't matter to him and he got up and walked away. A second sales person came, got keys for the three vehicles, and showed them to us. I appreciated the effort of the second sales person, but due to the actions of the first sales person we will not do business with this dealership.

lostlaurel

Jan 29, 2013

Totally different experience than other Ford dealer; no bait and switch; price discussed was the price agreed and the time on the lot was 1/2 of the other dealer.

dmgsp

Jan 27, 2013

HAPPILY PURCHASED 2013 FORD F-150 SUPERCREW FX4 AND 2013 FORD EDGE!I have been in discussion with Dale Lawrence at MOGF and in search for a Ford F-150 for a while. I am very picky about my vehicles and i knew exactly what I wanted. I have attempted to trade/purchase with other Ford Dealers that are closer to my hometown. Those dealers wanted to offer me a low trade-in price and not discount the new vehicle enough to satisfy me.The week of 01/07/13, I noticed on the MOGF website that they had (2) Ford F-150's, Supercrew FX4 that I was interested in. I had phone conversations and exchanged e-mails with Dale Lawrence over the week. I completed the online credit application and we were approved to buy anything that we wanted. On 01/12/13, my wife and I drove 70 miles to purchase our new 2013 Ford F-150 FX4. I really expected to be treated like the other dealerships of being offered a low price on trade and no discount on the new vehicle but I was very surprised. While we were there for this purchase, my wife looked at the new Ford Fusion and Ford Edge. Long story short, we went back 7 days later 01/19/13 and traded in another vehicle and purchased a 2013 Ford Edge. So far, we love our new 2013 Ford F-150 Supercrew FX4 and new 2013 Ford Edge. We traded in 2011 Toyota Tundra and 2011 Toyota Camry. We ask that you give MOGF an oppurtunity to sale you a vehicle. We were/are completly satisfied with the entire process of purchasing 2 new vehicles from them. Dale Lawrence, Kevin McBride and Kenny Jordan (Finance) were great to do business with and complete the entire process. MOGF has alot of inventory to choose from compared to other dealers as well.

Mark Campbell

Jan 25, 2013

Our experience was definitely the best I've ever had when purchasing a new car. Len was very accomodating, honest, and up front in representing Mall of Georgia Ford. He communicated with us regularly and continues to follow up after the sale. I would highly recommend Mall of Georgia Ford to anyone looking to purchase a new or used vehicle.

wwright1509

Jan 25, 2013

I just bought a 2013 Ford Fusion from this dealership... I was at the dealership for over 5 hours. When we did the walk thru of the vehicle there were several scratches on the car and I pointed them out to my sales person, Peter. He then turned around and called Kevin McBride the manager and Kevin said for me to bring back the car and he would fix the scratches. After driving off the lot.... Ford, Kevin the manager is now refusing to fix the scratches. No one at this Ford Dealership will help me in anyway. If I was you... I would NOT purchase a vehicle here. They are rude, and their customer service is horrible!

Mickey

Jan 14, 2013

I visited MOGF with the intentions of purchasing a new F150. Andrew had contacted me based on some information that I had input on their website while searching their inventory. I went to Toyota Mall of Georgia and Rick Hendrick's Chevrolet and test drove the Tundra and the Silverado. I had previously tested the Ram 1500 from Hayes. Andrew matched all of the features that I wanted and presented a Ford F150 FX2. Andrew and Brett got the price where I wanted and surprised me with an extremely competitive offer to take a Chrysler Town & Country off of my hands. Once we settled on the price, Ken made the paperwork seem quick and painless. Andrew then got me set up on SYNC. Finally, Lavonne presented me with the keys, paperwork, and a nice gift. Andrew and Brett gave me follow up calls/emails. Shelby addressed one small issue with the tail lights. I have had my truck for just over two weeks now and have been extremely pleased. I would gladly work with MOGF again.

stonezoo

Jan 14, 2013

I visited MOGF with the intentions of purchasing a new F150. Andrew had contacted me based on some information that I had input on their website while searching their inventory. I went to Toyota Mall of Georgia and Rick Hendrick's Chevrolet and test drove the Tundra and the Silverado. I had previously tested the Ram 1500 from Hayes. Andrew matched all of the features that I wanted and presented a Ford F150 FX2. Andrew and Brett got the price where I wanted and surprised me with an extremely competitive offer to take a Chrysler Town & Country off of my hands. Once we settled on the price, Ken made the paperwork seem quick and painless. Andrew then got me set up on SYNC. Finally, Lavonne presented me with the keys, paperwork, and a nice gift. Andrew and Brett gave me follow up calls/emails. Shelby addressed one small issue with the tail lights. I have had my truck for just over two weeks now and have been extremely pleased. I would gladly work with MOGF again.

wesb17

Jan 4, 2013

This my second purchase of a vehicle at Mall of Georgia Ford and I could not be happier with my overall experience. The staff worked hard to get me the vehicle I was looking for and helped me get it at a price I was comfortable with. They even went to another dealer to find the exact color with the options I wanted. I would recommend Mall of Georgia Ford to anyone looking for a delaership they can trust.

chickman

Dec 28, 2012

I've been doing my research for a 2013 Explorer for quite a while. I knew the features that I wanted and the features that were optional / not required. I visited several dealerships and spoke with other dealerships before talking with Tom at Mall of Georgia Ford. Tom went out of his way to answer my emails within 20 minutes of my sending them...at night! I was able to talk to him about what I wanted and he was able to then tell me what he had available and what the price would be. The vehicle had all of the specs that I wanted and a few that I didn't require. He was able to work with the price to make it more attractive than any of the other Atlanta area dealers.At that point it had been 20 years since my last new car purchase. Car purchases in the mean time were with Carmax that advertises their "no haggle prices". This worked best for me as I progressed through the process with no surprises. I had the same sort of experience here. No haggling, no tricks, just the desire to give me what I wanted at a price that's fair for both parties. The financing phase went as well as possible. Buying a new car is not unlike buying a new house so it is time consuming. Their finance manager made it as easy and understandable as possible. Everything was laid out as described and was defined very clearly. I even received a letter after the purchase that my financing rate had dropped by 1%! A nice little bonus.Thank you to Tom and the Mall of Georgia Ford team!Chris HickmanAtlanta, GA

chickman

Dec 28, 2012

I've been doing my research for a 2013 Explorer for quite a while. I knew the features that I wanted and the features that were optional / not required. I visited several dealerships and spoke with other dealerships before talking with Tom at Mall of Georgia Ford. Tom went out of his way to answer my emails within 20 minutes of my sending them...at night! I was able to talk to him about what I wanted and he was able to then tell me what he had available and what the price would be. The vehicle had all of the specs that I wanted and a few that I didn't require. He was able to work with the price to make it more attractive than any of the other Atlanta area dealers.At that point it had been 20 years since my last new car purchase. Car purchases in the mean time were with Carmax that advertises their "no haggle prices". This worked best for me as I progressed through the process with no surprises. I had the same sort of experience here. No haggling, no tricks, just the desire to give me what I wanted at a price that's fair for both parties. The financing phase went as well as possible. Buying a new car is not unlike buying a new house so it is time consuming. Their finance manager made it as easy and understandable as possible. Everything was laid out as described and was defined very clearly. I even received a letter after the purchase that my financing rate had dropped by 1%! A nice little bonus.Thank you to Tom and the Mall of Georgia Ford team!Chris HickmanAtlanta, GA

wdunn8944

Dec 22, 2012

Mall of Georgia Ford has an extremely professional staff. Their exemplary customer service skills and knowledge of Ford and other vehicles on the market, surpassed my expectations. I would definitely purchase another vehicle through this dealership.

aguileraam

Dec 16, 2012

Best experience ever, We have bought 2 new cars in the past 2 years and we couldn't ask for a better experience. We recommend Tom Bailey and Kevin McBride to help you find the Ford for you. it was amazing.

Great Gray Escape Owner

Dec 8, 2012

Many thanks go to Ike Nwokoro (sales rep) and the Used Offer manager for all there dedication and great customer skills to ensure I was satisfied in my purchase and their follow to ensure any outstanding issues were resolved in a timely and correct manner.

Rockym

Dec 1, 2012

Ford Mall of Georgia has the best price. We shopped at 3 different Fords Dealerships and ended up at Ford Mall of Georgia. They have the best price out of all the ford dealers we went to. Mike Dodson was very helpful and professional. I wil definitely go back to purchase another car there.

becky.maynard

Dec 1, 2012

You will be treated like family (in a good way) No smarmy attitude, no BS--just honest appraisal of your situation, your trade-in's worth and what ways they can help you finance a car that is not out of your budget. There were no pushes to buy something that I could not afford. I respect that.

Sandy

Nov 21, 2012

James Duran did an excellent job to help me find the right new car for me ... 2013 Ford Fusion.

SLFBlaisdell

Nov 21, 2012

MOGF has given me good service since 2004 when I purchased my 2005 Ford Five Hundred. James Duran did an excellent job in helping me decide to move to a new vehicle and the 2013 Ford Fusion is perfect for me.

Born in Detroit

Nov 13, 2012

Another great experince at Mall of Georgia Ford. Keep you the customer focused approach.

BillB

Nov 10, 2012

I found the car that I wanted on the internet. I was greeted by Andrew Benard when I arrived and I bought the car when I saw it without even taking it for a test drive. Love the car. Everyone there made it very easy to make the purchase.

BillBoggus

Nov 9, 2012

Yes I would recommend Andrew and the team because the inventory is good, the people were friendly and buying was hassle free. Service department is friendly and efficient also.

Mtpt

Nov 7, 2012

Tom stepped in and corrected a botched deal on a new fusion that we'd been waiting on for 2 weeks! He did a great job! Thanks Tom. : )

grama

Nov 6, 2012

We were happy to have experienced staff take care of all the paperwork required in the recent purchase of a used Ford.

willbeback

Nov 3, 2012

Great dealership to work with, from sales through the finace department. I will be back.

wilso82

Nov 3, 2012

One of the best car buying experiances I have been part of. Sales person was very helpful and went out of his way to make us comfortable. The finace manager took the time to explain our options. I will be back.

dalehaldeman

Oct 30, 2012

Mall of Georgia Ford has a great service and great people working for them. Would buyfrom they and tell others about them.Thank YouDale & Mary Haldeman

jessemangold

Oct 27, 2012

They were not only very helpful with finding us the right car for our needs, but were patient while my wife and I made our decision. We are very happy with our decision, and would recommend them to anyone looking for a Ford.

LizCarter

Oct 26, 2012

A fantastic and fun experience. I highly recommend the Mall of Georgia Ford to anyone looking for a new or used Ford. Tom Bailey our sales guy was very professional, Eric who handled our trade-in was great to work with and got us the best deal possible. Thank you guys! I love my new truck!

gailsteinhoff

Oct 23, 2012

My husband and I visited Mall of Georgia Ford to inquire about a new car for me. I wanted something small, but built well enough that I didn't feel like I was in a tuna can. When we arrived, we met our sales person Lee Anderson. She was very accommodating, listened to my wants and concerns, and gave me the answers I needed to hear. After a test drive, I was ready to make a purchase. She was prompt, courteous, and took care of us with great professionalism. The entire experience was actually very relaxing. I left that afternoon a proud Ford owner. I would recommend this Ford dealership without hesitation.

gailsteinhoff

Oct 22, 2012

My husband and I visited Mall of Georgia Ford to inquire about a new auto for me. I wanted something small, but built well enough that I didn't feel like I was in a tuna can. When we arrived, we were met by our sales person, Lee Anderson. She was very accommodating, listened to my wants and concerns, and gave me the answers I needed to hear. After a test drive, I was ready to make a purchase. She was prompt, courteous, and took care of us with great professionalism. The entire experience was actually very relaxing. I left that afternoon a proud Ford owner. I would recommend this Ford dealership without hesitation.

None available

Oct 14, 2012

The staff of Mall of Georgia Ford are professionals, who are friendly, knowledgeable and kind to their patrons. Lots of places do not know what Customer Service means these days, but this dealership was strictly profession and courteous. I did purchase a car and everything was explained as I feel it should have been done. I was not an experience you wish had never happened.Thanks for the opportunity.

wsowens

Oct 14, 2012

ADRIAN was the salesperson I dealt with. He was extremely friendly (reminded me of my nephew), patient, knowledgeable, kind, did not go "overboard", explained what we were buying, told us about the discounts and price. He was not pushy. You are blessed to have this young man. KENNY did the paperwork as far as financing and I thought did a very thorough job of giving us a good mortgage rate. He was also patient, kind, helpful, and I must not forget friendly, and I feel he found us a good rate. He knows his job and can turn out the work and not waste time, this was in addition to listening to my husband. I cannot remember her name, but I am assuming it was ALLISON who gave us the keys and explained the title procedure, etc. She was right up there with Adrian and Kenny. She,too, knows her job and was as helpful, friendly, patient, kind as could be. Then there was DALE, who I am sure has the patience of Job, as all the interior workings of the car were foreign to me. I am still working on learning how to operate lots. Dale is patient, helpful, kind. friendly,and knowledgeable. Of course, I cannot say enought about these four people. They are the best and I am sure you are proud to have them on your team. I had actually hated to go out looking for a new car (my Mercury was 15 years old, but in excellent condition and I never had a problem with it) but this turned out to be a pleasant perience. Also, I felt I got a good deal. In addition to all their help, I know they stayed and worked at least 2 hours after closing. Thank your for allowing us to come up.

marjoriem

Oct 10, 2012

I was exremely satisfied with all the services Andrew gave me. The price was the best I could find anywhere, and we negotiated the price over the phone before I drove the seventy miles down to the dealership. I have a Ford dealer in town, and they thought I was kidding when I told them what I was paying and what I got. My only probem was that the car was not at the dealership and from the time I got there until I left it was almost seven hours. The manager was kind enough to treat me to dinner and an employee drove me to Hertz to return my rental car. I appreciated both of these acts of kindness. The car arrived just as ordered and I started my journey home in my BRAND NEW FORD EDGE. Love it!!!

Chrisa588

Oct 9, 2012

I worked with Tom Richards in the purchase of my new 2013 Escape. Tom was helpfull and walked me thru the process and kept me informed of the delivery date of my new car. Would recomend Tom and the Mall of Georgia team to anyone.

chrisa588

Oct 8, 2012

It was great working with Tom at the Mall of Georgia Ford. He was helpfull and kept in contact with me as I made my final decision on the car to buy. In this case the special order 2013 Ford Escape.Would recommend them to anyone.

mjr001

Oct 6, 2012

THE EXPERANCE WAS GOOD WITH TOM LEWIS AND KENNY JORDAN. I WILL RECOMEND MY FAMILY AND FRIENDS TO TOM AND MALL OF GEORGIA FORD. thank you

ameade

Sep 25, 2012

I had a great experience with Mall of Georgia Ford from start to finish. The process was quick, informative and extremely honest. This is the best dealership I have ever worked with and this is the 3rd vehicle I have purchased from them.

Balbanes

Sep 23, 2012

The staff is very professional. The dealership spares you of the tired cliches that plague car buying and actually strives to make the experience as pleasant and fun as possible. They were honest, informed, and fair. They had a great selection. They were generous with their time and respectful of my time. When I buy another vehicle it will be from them.

bobjolly57

Sep 23, 2012

I met Len Allen at the Mall of GA Ford dealership to test drive a Ford Focus. I was seriously considering the Focus, Cruze, Civiv, Mazda3, Elantra or Corolla. Within a few weeks, I had narrowed my search to the Ford Focus because I liked the Focus better than the others in most every area. I visited several Ford Dealerships in the North Metro area of Atlanta and in Charleston, SC. I enjoyed working with Len more than any of them. He listened to what I wanted, wasnt defensive when I talked about the competition, answered my questions honestly and was friendly throughout the entire process.When it came time to discuss the price seriously the entire team at Ford helped. Dale Lawrence worked with one day when Len was off. I have never enjoyed buying a car and going through the song and dance routine of price negotiation. At the same time I always push hard to get the best price. This experience was the best car buying experience I have had. (This is the eleventh vehicle I have bought for me or my family over the years)The worst part of most car deals is the finance office. Roger was excellent. He was knowledgeable, fast, effecient, polite and did not push unwanted or unneeded products. He simply told me what was available. Delivery was quick. Explaining the technology was good. There is so much to learn, that you need the basics first and then as you drive it is easier to learn more of what the vehicle tech can do for you.I have already recommended the dealer, salesman (Len Allen) and Finance (Roger) to a friend who has contacted the dealer already. I will continue to recommend Mall of GA Ford because I like the car, (Focus)I appreciated the sales experience and the details like financing and delivery were top notch.Sincerely,Bob Jolly

Balbanes

Sep 22, 2012

I've N/A'd the price. I used x-plan so I cannot comment on the haggling process. I can say that this is not a high pressure sales dealership. They don't give you the hard sell, if you don't want something they take a decline politely and move on. They are quick. They don't pull that 'we are in control you have to wait' shtick that other dealerships seem to love so much. One of those rare dealerships that seem more interested in cultivating a loyal repeat customer base than jamming every customer and never seeing them again.

gocar101

Sep 19, 2012

THIS IS A GREAT DEALERSHIP FOR SALES OF ANY TYPE AUTOMOBILES. THERE IS NOT ANY PRESSURE FROM THE SALES PERSON WHEN INQUIRING ABOUT AN AUTOMOBILE. I WOULD CERTAINLY RECOMMEND TESH KARA TO ANY ONE IN THE MARKET TO BUY AN AUTOMOBILE. TESH KARA IS VERY FRIENDLY, MAKES YOU FEEL COMFORTABLE AND READY TO ANSWER ANY QUESTIONS.

woodyherman

Sep 13, 2012

I stopped in to have a fuse replaced on my 2008 Navigator. I was shopping for a new car and started looking at stickers.A salesman gave me a test ride in a 2012 Limited Explorer which I assumed was new.As we drove he said it had every option available on the limited vehicle.Since I was prepared to buy a 2013 I assumed i get a deal on the 2012.The sticker price was 41K. After dealing with the manager I was sold on the completely loaded 2012....After reviewing the paperwork I see that this is a used car. Once I realize that they came off $6000 immediatly. I was rushed for a Football game and paid cash plus trade it. I flew to Denver for the game came back and realized that this did not have all the options and after reviewing the price I could have purchased a brand new 2013 model, limited edition with all the options. This is the most dishonest dealer I ever met and I am 55 and have owned dozens of cars. After looking more closely there are paint chips stained leather and I am stuck as Georgia has no law to protect consumers.Stay away from this dealer, the comments on this site are bogus as I have spoken with others and they have all had games played by this dealer.What I am pursuing now is they would not let me leave and would not give me the keys to my car they were looking at for trade in.There are honest dealers and worth the drive. Stay away from these guys.They also wanted me to finance the car and pay it off in three months so they could steal from Ford Credit. That should have had me call the police to get my keys back

dhhawkins

Sep 10, 2012

Great dealership from sales to service----There is no pressure from anyone--only assistance and help with your questions---I would certainly recommend them to anyone

reywat47

Sep 8, 2012

This was our second purchase of a new ford focus in the past year. The first experience is why we came back and this second one was even better. I normally hate purchasing a new car, but with this dealership I have had a lot of fun bargaining and they all take it in stride. I was able to get what I wanted and they sold another car. Thanks for a fun 3 hours. This one was for our daughter. We wanted her to have an economical and safe automobile, which is why we chose to purchase our second new Focus.Even when I take my other Focus in for service they always treat us as special customers. No matter where we end of living in the U.S. ALL our future cars will be purchased from Mall of Georgia Ford. Our first Focus is currently getting over 38 miles to the gallon after 12,000 miles. We could not be happier with this car. It is fun to drive and since last October when we purchased our first Focus, my Chrysler Van has been mostly parked. it cost $80 to fill the van, $30 the Focus and I can travel the same distance. That's a no brainer. We highly recommend MOGF and often tell our friends to go and check them out. Rey, Miwako and Emi

ryan9928

Aug 29, 2012

Tom was fantastic! We did some hard negotiating for the new Escape and they dealt with us very professionally and courteously and we ended up with the deal we were looking for. Financing was smooth and painless and the whole experience was pleasant. Would highly recommend this dealership if you are in the market for a Ford.

scottmaria

Aug 8, 2012

Felix was very pleasant and knowledgeable. He responded to my email inquiry quickly. When I came to the showroom he did not pressure me into anything. While we were waiting he carried on a very pleasant conversation.

Lou--

Aug 3, 2012

I worked with a salesman via the Internet. The quote which he sent before I went to the dealership was nothing like the contract that he presented when I arrived there. I left quite unhappy. I received no appology from the salesman, and when I sent a note to management, I did not receive any reply.

ramairgt1

Aug 2, 2012

I had visited the dealer earlier in the month and came close to a number but was still about $700 off of what I was willing to pay. This was after I walked out and they ran out into the parking lot after me with their "final number" Fast forward to July 31st I called the dealer and told them I received a $750 coupon in the mail and that I will stop by later in the week to buy the truck.The salesman begged me to come in that day since it was the end of the month and I wouldn't get the pricing they offered after that day. I was actually driving north over an hour away and he told me they would honor the coupon and he would personally give me $100 out of his own pocket.I agreed to take a trip to the dealer, they had the truck right out front, ready to go.I get inside and he goes "we cant accept the coupon because it was already figured into the price" So I drove over an hour out of my way only to find out they couldn't do the deal. I had even asked them if they could add 2 accessories that would equal the $750. Nope.I will NEVER even look at a car their again and I will make sure my friends and family will NEVER step foot on their lot. I have bought over 20 fords in my short lifetime and will shop elsewhere from here on out.

dale.rose

Jul 27, 2012

I live in Cleveland,Tn and have been hunting for a Mini Cooper for my wife.She located one on the internet at Mall of Ga Ford,so we made the three hour trip there and purchased the car.Everyone there gave us the help we needed and we are wel pleased with our purchase,,DALE ROSE

Explorer

Jul 22, 2012

My wife and I recently purchased a new Ford Explorer at The Mall Of Georgia Ford. The overall experience was excellent. Ask for Mike Dodson, he is knowledgeable about his vehicles and takes the time to make you feel comfortable in purchasing a vehicle. Visit the Mall Of Georgia Ford, you will be glad you did.

dickblimline

Jul 21, 2012

My wife and I recently purchased a new Ford Explorer at The Mall Of Georgia Ford. The overall experience was excellent. Ask for Mike Dodson, he is knowledgeable about his vehicles and takes the time to make you feel comfortable in purchasing a vehicle. Visit the Mall Of Georgia Ford, you will be glad you did.

wupshaw

Jul 20, 2012

Prior to purchase I emailed several questions regarding the vehicle which were answered timely. Once at the dealership, all staff encountered were very friendly and helpful. Transaction was completed very quickly.

par64mfl

Jul 16, 2012

Great, knowledgeable staff; they're hustling, but they don't cut you short. Jaime Melendez was very easy to work with, and cut through the red tape with ease. It was very easy to move through each department to finalize my sale. I only came in to look, but after a few minutes with Jaime, an hour later I was out the door in my Ranger.If you're in the market for a Ford, these guys may very well have what you're looking for.

par64mfl

Jul 15, 2012

Great, knowledgeable staff; they're hustling, but they don't cut you short. Jaime Melendez was very easy to work with, and cut through the red tape with ease. It was very easy to move through each department to finalize my sale. I only came in to look, but after a few minutes with Jaime, an hour later I was out the door in my Ranger.If you're in the market for a Ford, these guys may very well have what you're looking for.

Tammy

Jun 25, 2012

I am very pleased with my purchase and found the MOG Ford sales team to be professional and courteous.

Tammy 13

Jun 25, 2012

I had en excellent experience with the Mall of GA Ford team. My sales associate,Hector, was professional, knowledgeable and informative about the Ford line of vehicles. He worked within the guidelines of my budget and wish list to select the best car for me. I found the finance manager, Brent and the customer service representative, Allison to be very courteous and thorough in their respective areas. I will recommend MOG Ford to my friends and family and would most definitely return for any future purchases myself.

WildatFord

Jun 18, 2012

We come from Ford families and have mainly purchased Fords during our married life. The Ford Co. provides great cars and service. We have been very pleased with the Mall of GA Ford dealership in the past and we were happy with them again when we bought our new Escape. Len, the salesman, has been extremely supportive and we would use him and this dealership again.

luisorlando

Jun 18, 2012

The price was better that other Ford dealers in the area.Good and friendly environment.Selling and putting all paperwork together was quick.Everything was done satisfactorily.

d.grogan

Jun 17, 2012

My husband and I went to just look at Ford Escapes. Shawn sold us on them!My experience buying a new car there was the best in my life of car purchasing, really! We were comfortable, not pressured and treated wonderfully!I will be back and I will pass the word about this awesome dealership!!!

BlakeWilliamsUSA

Jun 15, 2012

This was our third vehicle purchase from Mall of Georgia Ford, the first without pricing around Atlanta. We have found Len Allen to be honest and fair, a real pleasure to work with. I wish he had final say, as the process of going to the Sales Manager is frustrating, but that seems to be everywhere. Very nice facility, friendly folks all around.

BlakeWilliamsUSA

Jun 15, 2012

This is the 3rd vehicle we've purchased from Len Allen at Mall of Georgia Ford. This was the first we bought without pricing around, as we've found Len to be honest and fair.

BMW M3

May 29, 2012

Excellent service and quality from the minute I entered the dealership. Will do business with them in the future and will make the 2.5hr drive without hesitation

jackie101

May 22, 2012

We are regular customers of Mall of Ga Ford. We also always ask for John Pohl to help us find the car we are looking for. We have never considered another Dealer because of the excellent service we get with John and all employees at Mall of Ga Ford. Always a pleasant and professional experience.

stepc06

May 20, 2012

WORST EXPERIENCE I HAVE EVER HAD!! THE MANAGER JOHN IN PRE-OWNED SALES AND THE SALESMAN JAMIE WERE THE MOST RUDE AND UNPROFESSIONAL PEOPLE I HAVE EVER IN MY LIFE MET!!! THEY JUST LOST A HUGE SALE ON A DIESEL TRUCK AND I MYSELF WAS GOING BACK IN A FEW MONTHS TO BUY A MUSTANG!!! IF THIS IS THE IMAGE THEY WANNA HAVE I WILL SPREAD THE WORD!!! DON'T WAIST YOUR TIME OR MONEY!

very happy

May 15, 2012

We had a very good experience with buying our Explorer from Mall of GA Ford. Adrian Turnbull was very patient with us and knowledgable about the inventory. He worked very hard to find us the right car.

alice_harris

May 15, 2012

We had a very good experience with buying our Explorer from Mall of GA Ford. Adrian Turnbull was very patient with us and knowledgable about the inventory. He worked very hard to find us the right car.

hoopscoach

May 8, 2012

My family and I had a great experience at Mall of Georgia Ford. Their used car department was fantastic. Keep up the GREAT work!!

jonathanvt4

May 4, 2012

I was interested in upgrading my vehicle for commercial and personal use. I was very comfortable with my Jeep Commnader. I was ready to upgrade to a more parctical vehicle for my work needs. I came to Mall of GA Ford with the intention of gathering information. The salesman was excellent. He was relaxed, put me at ease, offered several options, listened to my needs and produced a model to test. I was impressed that the F150 Lariat was so practical for my industrial use, but so comfortable that it only felt like a pickup from the outside. I am extremely satiafied with my purchase, and I will recommend Mall of GA Ford to anyone looking for new or used.

butch

Apr 16, 2012

I was very pleased with every thing i had to do at this dealership to purchase my new used vehicle.All the sales and finance people were very helpfull and got me on my way in a reasonable time frame . I would recommend any one I know looking to purchase to go to this dealership.I have bought three different cars from them and i am very pleased with there services.

pworrell-sutton

Apr 16, 2012

It was a very pleasant experience working with the sales personnel and finance dept. Very easy to deal with and not pushy. Answered all my questions and as a woman I appreciated that they did not treat me like I didn't know what I was doing. They have been very helpful when I have gone back with my new car to ask for help with the various buttons as getting a new car is a lot different than it use to be you just don't get in it and drive off there is a learning curve but what fun!

Shamrock

Apr 13, 2012

We were greatly pleased with the purchase experience when we bought our Ford Fusion Sport! Our salesman, JOE ALLEN, was courteous and exceptionall professional in dealing with us. He spent several days and visits while we decided which vehicle, the 45th I have owned, we would buy.

dfbsport

Apr 13, 2012

We visited Mall of Georgia Ford to check out the Escapes, Edges, and Fusions. I settled on a Fusion Sport after spending several visits and our salesperson, JOE ALLEN, was VERY professional, courteous, and NEVER hurried or pushed us in any way.It was a pleasure to deal with this man and this dealership. This vehicle was the 45thI have bought in 46 years, many Ford products.

PickUpMan

Apr 5, 2012

Johnny Hall is a pleasure to deal with. He is very knowledgeable and carefully took the time to answer all of our questions with easy to understand answers. Johnny is not pushy. He understands the scope of the decision to buy a vehicle and I really appreciated that.

mboyette

Apr 5, 2012

Johnny Hall is a pleasure to deal with. He is very knowledgeable and carefully took the time to answer all of our questions with easy to understand answers. Johnny is not pushy. He understands the scope of the decision to buy a vehicle and I really appreciated that. He is one of the Key reasons why we purchased our truck at Mall of Georgia Ford and I will be aksing for him when we buy our next car.

prrednk

Apr 5, 2012

Great experience.. the whole used sales staff really impressed me. This was my first visit to the dealership, and I will definitely be back for my next vehicle.

driver

Apr 2, 2012

My experience with Mall of Ga. Ford was excellent. The staff answered all my questions and gave geat instruction on the operation of my vehicle. I will return when I'm ready for a new car.

hotchevy68

Apr 2, 2012

My experience with Mall of Ga. Ford was excellent. The entire staff was very pleasant and was able to answer all my questions about the car I purchased. They were great at explaining how all the features worked. I will return when I am ready to purchase another Ford.

Shawn

Mar 27, 2012

Working with the Mall of Georgia used car sales team and finance team was great. I would highly recommend them to anyone.

American Muscle

Mar 21, 2012

I went to Mall of Ga Ford to buy a 2012 Mustang and the service there was great! I have been to multiple dealerships to try to buy a car and this one by far is the best one. The service was great and the people were very friendly and best of all, they didn't mess around, I got there knowing I wanted to buy the car and in no time I was driving the car home. I recommend you go there and ask for Jessie Smith, he got me in and out without a hassle. I'd definitely buy my next car there!

bbevan

Mar 21, 2012

The customer service was great and the people in the sales department were very friendly and I was able to get my car very quickly that day. The sales person that was helping me (Jessie Smith) knew I wanted the car and did everything he could and as quickly as he could to get me the car I wanted. Overall the experience with the sales department was great.

bigdawg

Mar 15, 2012

I have purchased 2 cetified pre-owned fords from MOGF in the last year and both of my experinces were positive in every aspect of the transaction. from the sale to the closing each person we came in contact at MOGF was professinal, curtious and customer frindley. I will recommend MOGF to all my freinds that are looking for a new or pre- owned vehicle.

Fordik

Mar 15, 2012

Dale Lawrence was very helpful and very friendly while purchasing new Ford Focus. I'm very happy and pleased with my new vehicle and will recommend Mall of Georgia Ford to all my friends.

C&K Roswell

Mar 14, 2012

My wife and I found our experience with Mall of Georgia to be very pleasant and honest. Our salesman, Adrian, was a pleasure to deal with and I could only say good things. For both parties buying a car is a negotiation and there is an inevitable haggle our price etc but I felt that the Mall of Georgia folks approached in an honest way, they listened to our needs and limitations and worked with us to reach a mutually satisfying concolusion.

New Car Enthusiast

Mar 13, 2012

I would highly recommend this dealership and salesman Tom Richards. Tom was very helpful and courteous. He paid special attention to my needs and helped me find the right vehicle. Great customer service and followup after the sale. I will make my next purchase at Mall of Georgia Ford. I have purchased alot of vehicles over the years and this by far was one of the best buying experiences. Fantastic Job Tom and Mall of Georgia Ford. Thanks, Fred G. Dallas, GA

kg4kuv

Mar 13, 2012

I would highly recommend this dealership and salesman Tom Richards. Tom was very helpful and courteous. He paid special attention to my needs and helped me find the right vehicle. Great customer service and followup after the sale. I will make my next purchase at Mall of Georgia Ford. I have purchased alot of vehicles over the years and this by far was one of the best buying experiences. Fantastic Job Tom and Mall of Georgia Ford.Thanks,Fred G.Dallas, GA

Hutch

Mar 3, 2012

Thanks to Dale Lawrence, Kevin McBride, and Roger Luker. Anyone that is shopping for new vehicle should run to this dealership.

david kearns

Mar 3, 2012

Steve Singleton was the best salesman I have had the pleasure to do business with.He was so knowledgeable about the vehicle,even though it was not a ford. He walked us thru every system on the nitro, every car we had looked at before chosing the nitro,was like talking to someone who had owned every car we looked at.

Hutch92

Mar 3, 2012

Everyone at the dealership was outstanding. It has been over 15 years since I have purchased a new vehicle. It was a pleasure working with Dale Lawrence, Kevin McBride and Roger Luker. I purchased my new Ford F-150 from Mall of Georgia at Buford without seeing the vehicle because I live in Florida. I explain to Dale and Kevin what I was looking for and the price. They both went out of the way to help me and to make sure I got what we want.I would highly recommend the Mall of Georgia Ford to anyone that is looking to purchase a new Ford. David Hutchins

WaldoJ

Feb 20, 2012

Went in looking for a 2012 Ford Focus. Percy was our salesman for the afternoon. Percy was a very nice gentleman. He was easy going and put absolutely no pressure on myself nor my fiance. After we both finished test driving the Focus we decided to talk some numbers with the dealership. I had a trade-in and was just curious how it would all work out. Percy introduced us to Kevin, the assistant sales manager, who was very friendly and loved to laugh. Percy sat us down in his office and asked what we were looking for exactly. We were interested in a dark gray Focus with the MyFord Touch and Sync. That is the only options we wanted. Percy found the exact vehicle we wanted after a few minutes "at a sister dealership." He took my keys so they could look at my trade-in. Without the trade-in nothing else really mattered. So we waited for approximately 30 minutes. At that time Percy returned to the office and had a very minuscule offer on my trade-in and someone had worked the numbers for the car we were interested in. How nice of them! I told Percy that without the value of my trade-in coming up significantly that no deal would be reached. I asked Percy to try again with the trade-in value and he did the typical dealer "okay, initial here" on a non-official document. I refused and he calmy stated that he understood and walked away.Enter Kevin. Kevin brought in the same piece of paper that Percy had just shown us and sat down across from us. He asked all kinds of questions related to what we were looking for and what value I needed out of my trade-in. We were $3500 apart and I had kbb.com to back me up. He left the office. A few minutes later he came back with another trade-in offer. He bumped it by $1000. Still not good enough! He then told me that the only way they could match my terms on the trade-in would be if I bought a car off their lot and not have it shipped in. The only option in the dark gray was a well equipped Focus with options we had no desire to own, but we decided to move forward and see where the numbers ended up. Kevin left the office once again.After 10 or 15 minutes Kevin returned with a new piece of paper with new numbers on it. The trade-in value was acceptable, the value of the car was a bit high but he made up for it by entering in $3950 in the incentives box. I quickly asked what incentives were included and he dodged the question saying "These are just the numbers we worked out." The numbers were right in line with what we were looking for and agreed on the deal. Kevin left the office and Percy came back in with a credit application. The three of us exclaimed "Wow, what a good deal!" and my fiance and I thought we had purchased a vehicle...Percy filled out the credit application himself. He was approximately half way through with it when Kevin entered the office and grabbed the paper with the numbers on it and stormed out. I yelled at him in a joking manner "You better not change those numbers Kevin!" and he said he wouldn't. A minute or so later Kevin reentered stating "wait wait there has been a mistake" and had a NEW piece of paper in his hand. I immediately focus on the bottom line that had the vehicle price and it had went up $2950 in the span of just a few minutes! I promptly asked what happened and Kevin said someone else entered a typo! The incentives box that Kevin had presented me 5 minutes earlier had dropped from $3950 to $1000. How was that a typo? He blamed it on some guy named Eric. A faceless void I'm certain. I wanted to give them a chance to make it right. Typos are understandable and surely they would work with us to meet somewhere in the middle as they had clearly tugged at our heart strings and then yanked them out entirely! Nope. Kevin wouldn't budge an inch on the price. He kept blaming Eric for the typo yet offered nothing in return to make it right. At this point I was livid. I blessed some saints and said some hail marys in Kevin's direction, shook Percy's hand and walked out of the dealership.My anger was out of emotion clearly, but my biggest problem with this entire process is the fact that they offered nothing after making a typo. If they made a typo in their favor, it would have never been mentioned. This non-trustworthy nature of car salesman and (st)ealerships will continue into the foreseeable future simply because they do not care about the customer. They care about the bottom line. How many cars have we sold this month? Its disappointing. I know I'll never do business with them again nor will anyone I come into contact with who is in the market for a vehicle.

nonickname

Feb 19, 2012

Bought a Certified Pre-owned 2011 Expedition EL. Outstanding experience. Highly recommend. Ask for Ike Nwokoro, sales. I feel I got the best deal possible. I had looked for 3 months before driving 200 miles to buy from Mall of Georgia Ford.

DVW1957

Feb 19, 2012

Bought a Certified Pre-owned 2011 Expedition EL. Outstanding experience. Highly recommend. Ask for Ike Nwokoro, sales. I feel I got the best deal possible. I had looked for 3 months before driving 200 miles to buy from Mall of Georgia Ford.

purple 13

Feb 17, 2012

Everyone at the Mall of Ga. Ford dealership from our salesman( michael Hutchinson) to the financing dept. (Ken Brewer) went out of their way to be friendly and helpful. When we sat down to discuss our deal you could tell they really wanted to put us in the cars that we had chosen. We felt we got a fair and reasonable deal. We were satisfied with our deal and love our cars.

gthanley

Feb 16, 2012

My experience with Adrian Turnbull was very friendly and professional. I did not feel pressured. I would very much recommend Adrian and the Mall of Ga. Ford to be the place for a great deal. Allison Clack was friendly and helpful. Professional in every way. Overall a great experience!

fabie

Feb 14, 2012

Best buying experience ever. IKe N was my sales person

folas

Feb 14, 2012

Ike N was my sales person and he was very pleasant and professional. He has sold my family 3 vehicle since 2009. I love mall of geogia. They do not pressure you and all their vehicle are properly inspected

RangerRick

Feb 13, 2012

I did my research. Contacted the others around town. Got my lowest number and then i decided to contact Percy Stepp at MallofGa. Gave him my numbers and asked if he could beat it. he called me back in 10 minutes and he was our guy. My dad and I have bought three vehicles from Percy and he's the one who is the fairest among Car salesman. That's a pretty good compilment for such a cut throat industry. I trust this man!

joshmiz

Feb 13, 2012

I did my research. Contacted the others around town. Got my lowest number and then i decided to contact Percy Stepp at MallofGa. Gave him my numbers and asked if he could beat it. he called me back in 10 minutes and he was our guy. My dad and I have bought three vehicles from Percy and he's the one who is the fairest among Car salesman. That's a pretty good compilment for such a cut throat industry. I trust this man!

allenshaw

Feb 9, 2012

On January 21, 2012 we went to Mall Of Ga Ford to look at some new cars. We were greeted in a friendly manner and Len Allen held out his hand with an offer to assist us with any questions we had. We startd out looking at the Ford Fusion but then moved to the 2012 Ford Taurus after learning about the great sales incentive that Len told us about. We were very indecisive and Len was more than patient in making every effort to fine tune exactly what we told him we liked in both color and options and even checked availibility at other dealerships if that is what it took to help us get what we were looking for. During entire visit which took several hours, he was courteous and professional and gained our trust by being friendly and going the extra mile. Never once, did he loose patience or make us feel like anything other than his most valauble customer. After many trips behind the door to try and get approval of the price we were wanting ,we finally became the buyer of a beautiful new Ford Taurus. Kevin helped at the end to push the deal through and we must add that he was so friendly and willing to make our time spent there a success for both ourselves and the dealership.. He smiled the whole time and displayed extreme professional courtesy.He even approved an added bonus of a full tank of gas. We moved on to fianance and R Ken Brewer was both friendly and very knowledgeable about everything involved to complete the paperwork and very efficiently prepared the documents and explained various options.After the car was ready to go Len Allen took us out to the car and again very patiently showed us how to use the options and sent up the SYNC by pairing my cell phone.. He added to feel free to call if we had any questions or concerns.This was a great experience and we are loving our new car.

Howard Gil Guggenheimer

Feb 8, 2012

Everyone in the dealership performed professionally. The service department inspection and preventive maintenance they performed was flawless. We traded in two automobiles for one. Everyone was accommodating. We were given a fair interest rate, and the car we purchased was discounted unexpectedly so we could afford the premium 2 year extended warranty program. All in all it was a wonderful experience and we are truly enjoying our new (to us)car.

gaylafair

Feb 7, 2012

Heads above the other 9 dealerships (2 other Ford d'ships) I visited in looking for a car. Len actually listened to what I wanted in a car, how much I could spend, etc. Eric was very flexible and creative in negotiating the price. Carol and Brian were efficient in discussing and working through financing. I got a great car at a good price. Overall terrific experience, from soup to nuts. Highly recommend.

ctindol

Feb 2, 2012

Mike Dodson and Lee Newton worked hard to find the right truck for me and busted tail, even after closing time, to get everything done so I could drive the truck out that night. I had researched the price on Consumer Reports and they gave me the price at the low end and gave me fair value for my Toyota. I love my truck!

Mariner Owner

Jan 25, 2012

Kyle and Steve made the buying process easy. Kyle did an exceptional job of explaining the detals about the vehicle and how the certified pre-owned process worked.

Bobwno

Jan 25, 2012

Great experience have bought a lot of vehicles and the professionalism and service at MOGF is way above all others.Highly recommend this dealership. Shawn Hetrick is a hard working committed individual who works very hard to make the sale but more importantly to satisfy the customer.I am a repeat customer with Shawn and MOGF only because it was a great buying experience.

Meaghan5

Jan 25, 2012

Sales force was very knowledgeable, friendly, and respnsive. Kyle did a good job of explaining all of the options on the car and made the delivery exciting for my daughter.

Chuck

Jan 13, 2012

The staff at Mall of Georgia Ford made the buying process of my wife's new SUV wonderful. Len Allen took great care of us just as he did when I purchased my F-150 from them last year. No pressure and he knew everything about the SUV we could ask about. They have earned my family as customer's for life. If your in the market for a new or used car,truck or suv stop in and see Len Allen. I can not say enough about Len or the entire staff. You just need to experiance it for yourself. I will never shop at any another dealership again.

ChuckMackey

Jan 13, 2012

The crew at Mall Of Georgia Ford is the best around. I'm a repeat customer. Both visit's were no pressure from our salesmen Len Allen. I have purchased many cars and trucks in my time and never has it been as easy and relaxed as at the Mall of Georgia Ford. The General Manager was even in on the sale, which I have never seen in my life.If you are in the market for a new or used car or truck go see Len Allen and the great staff at the Mall of Georgia Ford. I will never shop at any another dealership again, besides Mall of Georgia Ford.With Regards.Chuck Mackey.

Ford Fan

Jan 5, 2012

I based my decision on looking at purchasing a new car from Mall Of Georgia Ford by the response i recieved by email from this dealership. I think it is important that communication is established before making a decission in any major purchase. Dale answered all my questions up front via email without delay. Once at the dealership on a cold rainy late evening were were able to reach an agreement on the price and loan terms without feeling pressured to buy (no sales pressure is always a plus). I highly recommend contacting Mall of Georgia Ford and see what they offer before your next Ford purchase.

jlyle1222

Jan 4, 2012

Michael Hutchinson our sales rep was very good. Very polite and knowledgeable.Spent alot of time going over our options, pros and cons. It helped me make a better decision.The finance and customer service persons were also top notch.When I picked up the new vehicle, Michael spent as much time as I needed to familiarize myself with the truck.Overall, great experience.

Gunrunner

Dec 17, 2011

I did most of my shopping on line and when I found what I was looking for, I e-mailed the dealership and received an immediate response from Adrian Turnbull. We made an appointment for me to test drive the vehicle, at which time I was impressed by Adrian's excellent knowledge of the product and his honest no pressure presentation. This was the most enjoyable buying experience I have had.

Gunrunner

Dec 17, 2011

This was the most pleasant new automobile buying experience I have had. I did most of my shopping on line and when I found what I considered the best offer, I made an appointment and met Adrian Turnbull to look at the Ford Escape. His no pressure approach coupled with excellent knowledge of the product helped sell me on this vehicle. The rest of the buying experience was equally enjoyable and expeditious.

peachens

Dec 11, 2011

Our visit was quick and handled very efficiently. The staff was veryb friendly and made this a pleasurable experience, we will return in the future!

pastorcudd

Dec 6, 2011

I recently purchased a 2010 F150 and had a great experience at mall of ga Ford from the knowledgeable and friendly sales associate steve singleton to everyone in the finance dept. If your looking for a haggle free experience check them out!

pastorcudd

Dec 6, 2011

Friendly outgoing staff, very professional and courteous. Respectful of my time....no going back and forth to reach a reasonable price, no pushy sales techniques. Very satisfying experience.

New car buyer

Nov 18, 2011

I am very pleased with the service and overall experience I had when I purchased my new car from Mall of Georgia Ford. The people were friendly, helpful and informative. Len Allen worked with me and my brother to choose a car, and he made sure we knew every aspect of all its great features. We never felt rushed or pressured, and I would highly recommend this dealership to anyone looking to buy a new car.

DNH1128

Nov 18, 2011

I am very pleased with my experience at Mall of Georgia Ford. My brother and I came in late after work, yet at no time did we feel rushed in our choices. Len Allen was very informative and made sure I knew all the different aspects of the car I was buying. Everyone was extremely helpful and courteous, and they made the process as smooth and easy as was possible.

martym13

Nov 14, 2011

I came by in my Range Rover just to look at the new products Ford is putting out. I drove out of the lot in a new F-150. I am in sales and dont like being sold to. I still bought a new truck that day. Tom did a great job.

Jim Clare

Nov 12, 2011

Adrian Turnbull was very good in his presentation to us. The Ford Fusion that we purchase had a lot of bottons to learn and Adrian was patient with us and answered all our questions.

jimandclare

Nov 12, 2011

We found the Mall of Georgia a friendly and welcome place to do business with.Our salesmen (Adrian Turnbull) friendly and very knowledgeable on the Ford Fusionthat we purchase from him.

Andy Goodrow

Nov 10, 2011

Every person that I dealt with was very nice and helpful. This crews customer service attitude was very, very high and everyone was on the same page.

David

Nov 8, 2011

I would recommend this dealer to anyone. I have been in the car business (service manager) for going on 30 years now. I would recommend all my friends and family in a second!

Terrancebell

Nov 5, 2011

I Was very pleased with the quality and craftsmanship of my new F150. The team at MOG Ford were all very professional and helpful, not to mention truthful with the pricing.I was really attached to my trade and was hesitant about letting it go but Mr Stepp made it painless. So far the best vehicle i've ever owned. Will refer this salesman and dealer to anybody who asks and no matter where i am in Georgia, will always travel to MOG Ford for all my future purchases.

vincefowler

Nov 2, 2011

My experiance at Mall of Georgia Ford was Great. Brent Kleen worked my deal for me and put me in the truck I wanted with a payment that I wanted and got me a great deal on my trade and my FX4.

rkinsey

Oct 24, 2011

I enjoyed my experience at Mall of Georgia Ford. I was met when we arrived and invited inside and offered coffee while I waited for Shawn Hetrick. Shawn promptly attended to our needs and questions. The overall experience was great. Everyone at the dealership was friendly, and did everything possible to make my overall experience a pleasant experience. No high pressure approach from anyone at the dealership, giving us time to select the vehicle that fit our needs. I will definitely recommend both Mall of Georgia Ford and Shawn Hetrick to anyone interested in a vehicle purchase.

bwarren1980

Oct 14, 2011

Buying a new car from Mall of Georgia Ford was a great experience. They were knowledge about the Ford Edges (the car we bought) as well as other similar cars in the same class. They understood when my wife and I wanted to wait a day before we made our decision and we didn't feel pressured to buy a car that day. They were also willing to work with us on the price.Mall of Georgia Ford was extremely helpful getting us the best car that met our needs and fit into our budget. If you are looking to buy a Ford product, I highly recommend Michael Hutchinson with Mall of Georgia Ford.

lhgb1

Oct 13, 2011

We were very pleased with our visit and subsequent purchase of our new Ford Escape. Mike was really easy to work with. He answered all of our questions and made us very comfortable with our decision to buy at Mall of GA Ford. We would definitely send our friends to see Mike Dodson. Satisfied customer~ Leigh Bailey

swatters50

Oct 10, 2011

After being less than impressed with a local Jeep dealership salesman and product, I drove up to the Ford lot and met with Len Allen to talk through our options for 4 door family vehicles. His professionalism and knowledge of the product made my wife and I confident that we had found the right resource to buy a truck. The process went so smooth and satisfying that we returned two weeks later to buy another car. Great product and great people at Mall of Georgia Ford.

bradsur

Oct 9, 2011

The Mall of Georgia team is first rate. Brent Kleen is the best car sales person I have ever dealt with. The entire staff is knowledgeable, courteous, helpful and service oriented. I fully recommend Mall of Georgia Ford for your new car purchase.

awim2

Oct 7, 2011

I have never been a "fan" of buying a vehicle. I hate the games that sales people play regarding pricing. Adrian was not high pressure and made the experience more pleasant than I have experienced in a very long time.

Junkmoon

Oct 7, 2011

This was probably the best experience I have ever had buying a car. Kenney Jordan was extremely knowledgeable about the 2012 Explorer that I purchased. He explained all the features on this vehicle and there are quite a few! He helped me to set up the Sync system with my IPhone and never once during the sale did I feel pressured into buying. I would definitely recommend Mall of Georgia Ford to anyone looking to buy a new vehicle.

jdfusion12

Oct 6, 2011

Paul Carahan responded to my e-mail inquiry immediately.Paul advised they did not have the Candy Apple Fusion SE in stock but would find one for me.Lee Newton assisted Paul in securing the vehicle I desired from Huntsville, Al. Paul ans Lee kept me updated every step of the way. They were also able to beat the deal I was working in Macon.Paul meet my wife and I at the dealership when came to sign the paperwork.One of the sales mangers introduced himself to us.Paul and another dealership employee showed my wife and I how the SYNC system worked and helped us set up our password to access the SYNC website.Paul also went over the basic operation of the vehicle bumber to bumber before we left to head home to Macon. Paul advised us to call him if we had any questions.Paul called the next day to see if we were enjoying the vehicle and had any questions.dealing with Paul, Lee & the MOGF staff was a pleasure.

lcscofield

Oct 1, 2011

Salesman, Kevin McBride, was very attentive to my needs and was a pleasure to work with. It would have been nice if the General Manager would have personally thanked me for my new car purchase. I could have purchased my car from several other Ford dealerships, but chose Mall of GA Ford due to Kevin McBride's dedication to meeting my needs and closing the deal.

ecolon32

Sep 30, 2011

Awesome customer service treated me like a king. Never pushy sat down to explain all that the vehical had to offer. I had to drive almost 200 miles and it was worth it one of the best treatment i have had as a customer highly recommend to everyone!!!

sweeterae

Sep 29, 2011

Sam Threadgill will put you at ease when buying a new car or truck. Very knowledgeable about the vehicle and assisted with my price negotiation when it came time to purchase. I purchased a new 2011 Ford F-150 XLT, and I could not be happier with the pricing(including discounts) and trade-in value on my vehicle. Sam Threadgill was there for it all, no high pressure sales tactics just made sure I was taken care of. Mall of Georgia Ford treated me right and it was quick and painless.

089066182

Sep 27, 2011

Mr. Percy Stepp was most helpful from the moment I arrived at your dealership until the delivery of the Fusion. Your dealership was clean and comfortable even though you were doing construction in the show room. Yes, I would recommend this dealership and Mr. Stepp.

dledgend

Sep 23, 2011

the internet sales agreement was kept. my salesman was honest and professional. The car was just exactly as described in the quote. my experience with your dealership was a pleasure and i am very happy with my ford escape. thanks for making my purchase a complete satisfaction! Would recommend you all as a class 1 dealer.Thank you, Don Pantall

Putrich

Sep 13, 2011

Shawn Hentrick did a great job. He answered questions and did not talk down to us. If he was not sure he took the time to get the answer. He made the purchasing experience pleasent, straight forward and professional.

ronjeitz

Sep 12, 2011

Kevin went out of his way to help find exactly the vehicle I was looking for with the equipment I wanted. Very professional and did everything he said he would and could do for me.

jimkleen

Sep 11, 2011

Good Evening All,I am very happy to recommend the Mall of Georgia Ford. My purchase was very easy, the paper work was very organized along with delivery of my new truck. Brent was more than helpful, knowledgable and very professional. I have owned four Ford vehicles in the past, presently I have two. From this sales experience we will solely look to The Mall Of Georgia Ford for all of our service needs in the future. From what Brent has told me you have a great team.Thank you very much,Jim Kleen

vakerr

Sep 10, 2011

I visited 3 other dealorships before I stopped at MOG Ford. They actually showed me features of the car. Many times when a woman walks into a dealorship, they are not shown features of the car - like the engine and other things that men are shown. At the other dealorships, they told me which color was a woman's color or didn't talk to me about the car other than to let me drive it. MOG Ford wanted to sell me a car but they were worried about getting me a deal that made me feel comfortable walking away with. I almost did not stop at the Ford dealorship because of my experiences with Ford when I was much younger. I've owned 2 Ford's in the past. I was very pleasantly suprised at how Fords have changed since the last time I owned one. I look forward to driving my Ford for many, many year.

kheiberg

Aug 29, 2011

Adrian was friendly and the dealership was easy to deal with. Everyone was friendly. They gave a great price and the exact options we wanted. The Ford Sync system is truly excellent. The F-150 is more than just a truck it is now our family vehicle. Luxurious powerful and comfortable. We will return for our next purchase.

mostephens22

Aug 29, 2011

After accident my ford escape was totalled & my insurance had vehicle replacement program with the kind of vehicle & options you wanted & I got four dealers in my area. Mall of Georgia Ford called me within 30 minutes of my request and had the exact ford escape I wanted! Shawn and everyone was wonderful and supportive of my needs - even let me leave my rental car at the dealership so I could drive my new baby home! Shawn has even been great to follow-up with me to see how I like my new car! Great sales and support with this dealership!!!

Charlie_weaver2

Aug 28, 2011

It was an absolute pleasure to work with Brent and the team at Mall of GA Ford! I would recommend them to anyone I know.

Pittypatjewels

Aug 21, 2011

Shawn did everything he could to make my experience as pleasant and time efficient as possible. When I got to the dealership, he was prepared with the completed and approved application and answers to any questions I might have. The financing paperwork was done in an efficient and extremely friendly atmosphere and I am thrilled with my new Fiesta. I would definitely recommend Mall of Georgia Ford to my family and friends and will be back for my next purchase!

mfarus

Aug 9, 2011

Simply put, STAY AWAY FROM THIS BUSINESS!!! The details are really too numerous to go into in this review, but I just would like to briefly advise people that value customer service, that value commitment to the customer, that value a with you to the end attitude or just basically like to get what you pay for, do not count on any of those from this dealership. Basically, I bought an Edge new in November 2010 and the Sync/My Ford Touch system has had many, many, many issues since that time, even making it un-drivable. It may have gotten fixed last Friday 8/5/2011, but the only way it got to the point is because I made it happen. More than 50 total phone calls, emails and service visits later and it may finally be fixed only because I harassed them into fixing it, to use their words. If is very possible that the issues are actually Fords problem, but the fact is that I bought the vehicle from the dealer, not from Ford, and I expect the dealer to stand behind it no matter whos problem it may be. I experienced an attitude of dont bother me and a sense of I dont have time for this from service advisers to the general management level. Not one employee went out of their way to make this right. I will admit that when I escalated this to Ford Customer Care, it didnt get any better, but I will save those comments for the proper forums.A clarifications to the above, the dealer did perform an update that may have fixed the issues as stated above and did perform an oil change at no cost to help with the situation. A little late, but a sign of at least trying to make things right.A Ford employee (not a dealer employee) did take offence to what was stated above, although I very much understated the situation and didnt go into the details of what we have really been thru in 9 months and she took the situation from really bad to even worse, so you bet I will address this in the proper places on the internet. Funny thing is that I tried for 173 minutes(several phone calls)today to get in touch with someone at Ford that may really care about our situation and was road blocked at every turn, it always came back to the same person that obviously doesnt care about us.Bought my first Ford in 1981 even before I had a license, I have owned many and driven many as work vehicles, because of the lack of customer care, this will be the last Ford I buy.

S. Kriebel

Aug 7, 2011

The day was very hot, but Tom Richards ran out to the lot to great us and help us pick out a new vehicle. I was very much appreciative of his attentiveness and the way he made me feel important. I wish all salespeople would treat me the way he did, he is a fine example of the way an excellent salesperson should act toward their customers! It was a pleasure doing business with him at your Ford dealership. Thank You for your kind and extraordinary service.

wcreedle

Aug 6, 2011

The folks at MoGF were excellent. I began putting feelers out via online by using Edmunds and met Adrian over at MofGF. We corresponded by email for several weeks before I made a purchase and during that time he was able to refrain from constant and annoying phone calls and was content to conduct the relationship on my terms. Once I had obtained all the information I required and made a decision, he expedited the purchase process. I was done in an afternoon and drove the a car off the lot for just slightly over invoice cost. The folks over at Mall of Georgia Ford are excellent and do car buying the old fashioned way. Definitely would recommend and will use again.

adowdy2012

Aug 2, 2011

Mike was a very patient and hardworking sales person. He answered all my questions, was responsive in getting back to me and generally was extremely knowledgeable. He worked very hard to get the deal done!!

daviskaren

Aug 1, 2011

The experience of purchasing a new car was almost overwhelming. But I got the price I wanted and the car I wanted at the Ford Mall of Georgia Dealership. The sales people were most patient and helpful. The finance person was also very helpful. A great experience. I have told my friends if you are looking for a Ford, so see Ford Mall of Georgia.

randy schwark

Jul 31, 2011

I was looking for a new F150 and stopped in the Mall Of Georgia dealership to "just look". I found exactly what I was looking for on the lot and drove it home that night. Everyone at this dealership was great. Best car buying experience ever.

MusingLee

Jul 24, 2011

My experience at Mall of Georgia Ford was very nice. My wife and I were looking for a new vehicle and decided on a Ford. Mall of Georgia Ford had a large selection of vehicles on lot, and my wife and I were able to find the perfect car for us. Our salesman Adrian was very helpful and worked with us throughout the entire process to get us into the car we wanted. I would definitely purchase from him and Mall of Georgia Ford again.

pjhewatt

Jul 19, 2011

This has been the best experience I've ever had at a car dealership. I walked in, told the salesman what I wanted to accomplish, and he and his team made it happen. I didn't have an issue with anyone there. Completely seemless process. The salesman, sales manager, and business manager were all top notch in my book. I definitely be going back to Mall of Georgia Ford for my next vehicle purchase.

ddandria

Jul 12, 2011

I want to say that I had reservations about visitng another dealership to purchase a vehicle. I have been to a couple prior to going to the Mall of Geogia Ford and did not like what I encountered. I was presently surprised when I wasn't attacked by a salesperson when I went to the Mall of Georgia FordMr Sean Walker walked up to me very casually and asked if he could be of assistance. He was very personable, polite and answered all of my questions. He was not pushy nor did he put any pressure on me to buy the vehicle. It was a pleasent change from the other dealers I visited.I worked with two other employess of the Mall of Geogia Ford and had a great experience with them as well. Unfortuntely I do not remember their names.I would recoommend the Mall of Georgia Ford to anyone looking for a new or uased vehicle. I belive they have gone back to the old way of selling no hassle, no pressure and let the vehicle sell itself.

JEFFRILEY

Jul 11, 2011

This is the second truck I have purchased from Kenny Jordan at Mall Of Georgia Ford and I will continue to purchase from him in the future. I pass 5 Ford dealers to get to the dealership from my house and it is all because of Kenny Jordan and the entire sales team! The 70 mile drive from my house is totally worth it. It was also a pleasure to deal with Brian Cloer, Jeff Frable, Paxton Nash, and Carol Thomas during the purchasing process. Next time you are in the market for a new Ford, make the drive to Mall Of Georgia Ford. It is definitely worth it and you won't be disappointed. Of course, the other dealers will tell you they will meet and beat their price and service, but in the end, they cannot. The customer service level at Mall Of Georgia Ford is second to none and no one can match it! If you are looking for a no-hassle, no-pressure buying experience, I highly recommend Kenny Jordan at MOGF. If you don't believe me, stop by your local Ford dealer and then stop by MOGF and see Kenny or any sales associate. You will see a difference guaranteed!

msansom1

Jul 7, 2011

No company better than Mall of Georgia Ford. Nor any people better than those working there. Great sales and finance staff. Love the truck options.

jcclifford

Jul 6, 2011

Mike made the purchase of our Expedition very pleasant. He was very knowledgable of the workings of the car and made this experience one of the best that I have had when buying a new car. I would recommend that any of my friends see Mike when looking for a new Ford.

firekeeper1216

Jul 1, 2011

I went to Mall of Georgia Ford to trade in my car and the experience was great! They worked with me and gave me a good deal on my trade in as well as the Mazda 6 that I purchased. Jim is a great guy. He is honest and will tell you like it is. He will not play number games with you. All of the staff that I encountered were friendly and polite. They provided excellent customer service and I would recommend anyone looking for a car to go by and visit Jim Whitworth at Ford, Mall of Georgia.

abkpcb

Jun 23, 2011

I drove four hours for a flat untruth. Nothing I was told was true when I got there. Shop at your own risk!!! There was only one person I dealt with there that was on the up and up.

lafallon1972

Jun 6, 2011

Jaime and all at Mall of Georgia Ford were both friendly and professional. The dealership was willing to work with my current financial situation and never pressured me into anything. I really did not have any complaints (major or slight), which has not been my past experience with car dealerships.

bbanaszak

May 21, 2011

We bought a 2011 Escape and we are very pleased with our choice. Our salesman, Curtis, and Mall of Georgia Staff, were very knowledgeable, friendly and helpful. They were able to find us the color and model we wanted and worked hard to find us the best interest rate. They were also very helpful teaching us how to use the Sync system. I would definitely recommend the Mall of Georgia Ford.

grock321

May 17, 2011

Len was recommended by a friend who had bought a new car from him. I explained to Len what I was looking for. He did not have that car in stock, but promised to call when one came in for me to evaluate. He DID NOT try to sell me a substitute, which I thought was very positive. He listened to me and ultimately delivered exactly what I wanted at a price I could afford.I would recommend Mall of Georgia Ford and Len Allen to anyone looking for a great car-buying experience.

mheck

May 17, 2011

Kevin was great to work with. I was first put into contact with him throught he internet and we corresponded back and forth that way during the day (since I was at work) and then talked in the evenings. He was able to find me exactly what I wanted and gave me a great price. This experience was certainly less stressful than any of my past purchases for a vehicle. Great customer service. . . so far.

2_F150s

May 13, 2011

After shopping for weeks, I almost didn't call MOG FORD because it is several hours away from my home. However, they had the best prices out my exhaustive internet searches, and offers from 11 other dealers!!! I noticed that their new cars were priced lower than most of the used vehicles I had contemplated on buying from the "cheap" internet sites, private deals, and used lots.Well my very lucky day is when I did call !! Craig Roland provided the best price...but more so, made the process the friendliest, easiest, smoothest, and most seamless transaction I have ever experienced.The entire staff was amazing. Even people in back offices and at the coffee pot that I just "bumped into". I met some real nice people and had some great conversations. Oh yeah, for my new Alabama friend there...ROLL TIDE! I felt they all truly cared about me and my new purchase. Most rare, even the other sales people seemed happy that I was buying a vehicle from Craig. I never received the usual snub once they found out I was "taken". I'm not usually smiling while spending money, but I guess the dozens of other smiles there were contagious! AND, even if I was grumpy going in Ms. Carol Thomas's office...I couldn't have left anyway but smiling. She is real treasure! If you are sad, depressed, or just need a lift...go buy a new Ford and see Miss Carol !! Well...it was a long drive and a great deal, so I bought TWO vehicles!I am use to south Georgia, "small town friendly service"...well I learned it is "so called", because the folks at MOG FORD can teach them all a lesson.My advice to any one ... BUY A FORD!! None of that government motor company stuff ;)AND....save yourself a lot of time....googling...phone calls...emails...headaches and $$MONEY$$.Get your wife, kids and dogs and drive to Mall of Georgia Ford.I despise driving if the road is not DIRT...I HATE driving anywhere near HOTLANTA...when I do I always swear I will NEVER go back!! BUT: and I don't say this lightly.....traffic be darned,Without wasting all my time shopping, my next vehicle will come from Mall of Georgia Ford at Buford, Georgia.

DoubleD8486

May 9, 2011

The Mall of Georgia Ford team was knowledgeable and helpful throughout the entire process. They were more than willing to take the time to help me acclimate to my new vehicle and take anytime necessary to address issues or answer questions. I would recommend this dealership to anyone interested in purchasing a vehicle.

jwhendrix01

Apr 27, 2011

READ ENTIRE REVIEW!I had TWO separate experiences with this dealership and both should be accounted for.Reviews are meant for facts and for expression of your experience for others to reference. I had TWO visits this past week of MOGF. My first, was terrible!!!! My second, was 100% flawless, and GREAT! Here is the story!We dealt with Mall of GA Ford for an entire week. Begged, and begged to purchase a car from them that we found online. Our first trip in was anything but pleasing. We had a rude and non-willing salesman from New Car sales. We were told that our PRISTINE 2007 Edge SE was in "poor" condition. Take into account this car had NO stains on the carpet, NO wear on the leather, NO scratches inside or out, EVERYTHING worked perfectly, ALL maintenance was performed ON TIME, EVERY TIME, it ran like a dream and had 40k miles. After telling them there was NO way the car was being traded as "poor", they upped it to "good" condition, which I could have dealt with. I wanted the other car from them. We could have made it work! During the negotiating, the salesman repeatedly told us our car was "as low as you can get" and that "you can't get any lower, they couldn't sell a car like that because no one wanted it". After getting no where, feeling completely insulted and humiliated, we left. When we returned home, we composed a detailed email to the owner of the dealership, Mike Jordan, about our experience. He turned it over to the "main general sales manager" to handle.The next day, the "manager" of the dealership didn't want to budge $900 off the drive off price to help make this work for us, got ticked off with negotiations and in turn told me that he would not do business with me, to not call back, not come back and that I was never allowed to do business with them. Nice right? That's some customer service! Not. It get's better! Remember the part about not budging for $900 to sell the car? After telling us we couldn't buy it, he then goes online, lowers the price an entire $1000. Just one more nail in the coffin and a MAJOR smack in the face. After posting negative reviews about this salesman and manager, the dealership contacted me to see what the problem was, see if they could fix it, and to get the negative publicity retracted. We told them.....ALL WE WANT IS TO BUY THE VEHICLE!!!! We went THAT night with CASH in tow and bought the vehicle. Took an entire week of begging and arguing to buy a vehicle from them. Insane! In turn, I am basing this review off of my SECOND visit. NOT MY FIRST.It is also based on the people I dealt with the SECOND night. NOT THE FIRST!The only reason I took the vehicle was because, it was exactly what I was looking for. Color, mileage, year....everything. Not because I wanted to work with the dealership. But, I can say....I was treated with total respect and the customer service was top notch. I can't say that I will visit this dealership again unless our salesman we worked with the second time is present.This night, I worked with Eric Smith over the phone, our salesman was Felix Rosianu and our finance guy was William Cade. These three men are a TOTAL asset to this company. They go above and beyond to work with a customer. They made the process smooth, comfortable and easy. They started fresh and allowed us to have a great experience. I want to applaud Felix on how outstanding my service was. He was FANTASTIC. If anyone has to visit this dealership, I highly recommend going to him. He was wonderful and I can't thank him enough. He is not only accommodating, but he is a true giver and he strives to please. Take note MOGF, you need to reevaluate your employees and fill your dealership with people like him!I would have given my service for the SECOND visit 5 stars. My first, ZERO. THIS REVIEW RATING IS BASED OF THE SECOND VISIT.

djoalltel

Apr 25, 2011

I've been working with John Pohl from Mall of Georgia Ford for the last few years and have purchased several vehicles from them for my business. Both John and MOGF provide us with exceptional service and pricing on each and every vehicle. Two thumbs up!

skiplew7

Apr 23, 2011

I have to put all the kudos on Len Allen. He did more than his part in making the sale of the vehicle. I bought an Explorer. What I wanted wasn't on the lot and searching the internet Len found one for me that had all that I wanted. He worked with me over the week it took to bring the vehicle here, keeping me informed. He responded immediately to my phone calls. He was friendly and I felt he was working for me as much as the dealer. The first person you meet is the one who sets the tone for how the dealership is perceived.

golotam

Apr 22, 2011

I would never even think of going to any other dealership. Everything from the appreance to the customer service is top notch. The staff is very friendly and helpful. In particular Kenny Jordan is exceptional in his interaction with customers. He will spend as much time as you need to answer all of your questions and make sure you are completely satisfied. I recommend Kenny and Mall of Georgia Ford to everyone I can.

swiftcrash

Apr 22, 2011

Felix was great person to deal with. they gave me almost close to what i wanted. i am very happy and will buy again soon from you. after they saw my truck , they worked along with me to get the deal done. they showed lots of interest. hope soon we will get another car from you guys.

Sooners88

Apr 20, 2011

Comment from a salesman at Mall of Georgia Ford: Are you kidding me? You are not really going to buy a car from those straight up crooks at Gwinnett Place. Do yourself a favor and bring me the buyers order Gwinnett gives you and let me show you how to really save money buying a car. I will blow any price they give you out of the water. Do you want $1,000 off of the USAA price? Guess what? I send him a copy of the order and the dealership came back with there is nothing we can do to beat their price....They are very proud of their banner on the ceiling, but will not back it up with customer service.

cronin

Apr 19, 2011

I would like to say thank you to Adrian and the entire staff of Mall of Georgia Ford for making my car buying experience an excellent one.They made the experience easy and explained everything step by step so it wasnt confusing.Adrian took his time and showed me every feature the car had to offer and the reat of the team walked me through the buying process.The rebate offer is fantastic and 0% Apr is wonderful.I felt like I was getting the deal of a lifetime and that I truly mattered to everyone who walked me thru the process.I was so impressed that I have told my friends and coworkers that the place to go is Mall of Georgia Ford they really take care of you from start to finish.I love my new car.

lmwitter

Apr 14, 2011

The service and work at this dealership has always been great. I have purchased 3 vehicles from Percy and he has always worked real hard to get us the best deal. He is a honest man that I can trust. He doesn't pressure me when I just stop by to look at a new car I saw on TV and I'm curious about.My only complaint is that after purchasing 5 vehicles at this dealership I just wish it didn't take so long to get to the best deal.

antonio_a

Apr 11, 2011

Because the attention was exceptional and the experience of buying a new car completely changed our mind from terrible experiences before. Thanks to Kevin and hist team we are now loyal customers and big fans of FORD.We will be coming back to this dealership to but our future cars.

george.fulford

Apr 11, 2011

Overall the experience was great. Adrian was very quick in responding to my request for pricing and options. Very straight forward and informative about all the pricing and available incentives. Financing was very straight forward and the process was very quick and to the point. All my questions were answered and to the point.

Hills4him

Apr 6, 2011

This was kind of a topsy turvy sales but in the end it worked out and we are pleased with the new vehicle. I was happy with the honesty of the salesman and the understanding he had of the vehicle. The salesman was Michael Hutchinson. I was also happy with the finance manager Ken Brewer. He was very helpful.

gapromo

Mar 14, 2011

My experience with Mall of Georgia Ford was outstanding. The sales person Steven Albert was very friendly and helpful. I was very specific in my requests and the dealership already had many Expeditions to choose from based on my wants. Everyone was very nice and easy to work with from our sales person to the finance department. The cherry on top was taking the new car back in for the alarm setup and the guys in the Service department were happy to help with all my requests and questions. They are FANTASTIC at Mall of Georgia Ford!

lhysler

Mar 11, 2011

Steve Albert and Mall of Georgia Ford staff have been very professional and easy to work with. I appreciate the extra effort made to locate the auto I wanted, to secure it for me, and offer it at a price that was acceptable. After many weeks spent trying to purchase from dealerships in my are, it was worth the drive to Buford to purchase from the Mall of Georgia Ford dealership.

Don Dutson Jr

Mar 3, 2011

New car buying is rated as a highly stressful activiity by the public however if the buyer has confidence in their contact person, buying should and can be a pleasant experience. This was my experience with Mall of GA's Martin Gladstone. From our initial contact it was obvious that he was interested in insuring that I purchased the right vehicle at a very fair price. This is the reason I'll be returning for future purchases and suggesting this dealership to others.

alesse12

Feb 23, 2011

I am sooooooooooo happy with my purchase of the Ford Focus. I told my friends and family about the Focus and how pleased I am with its performance. I really enjoy the great gas mileage as well as the blue tooth. Its funny, but I make unnecessary calls just to use the blue tooth feature in my car. In regards to your staff, my hat goes off. They were wonderful. When I walked in I was pleased to see my name on the board for an appointment, my sales person was ready and eager to assist me. The coffee was great too! The sales person Sean was able to listen to my needs and get me into a car I love (which seemed like minutes), that was right for my lifestyle and my purse. Your staff appeared to really understand my concerns, like not having a lot of money to put down, and how much car I could really afford. I have purchased cars in the past, but this was by far the best experience I have ever had. They were quick and seemed to care that I was happy with my purchase. The financial manager- William - was great as well. He was able to explain information related to the sale of my car in a manner that was clear and professional. I will most definitely recommend your dealership to friends and family as well as my wonderful Ford Focus .

impldf

Feb 23, 2011

We arrived with the intent of purchasing a Focus and left with a Fussion. Through the entire experience, John was attentive to our needs and provided "information" to us and not what he wanted us to hear so that he could pressure us into purchasing a higher end vehicle. John was there to answer our questions, accomodate our needs and educate us on some of the new technology we were not up-to-date with. He was patient, friendly and best of all he guided us through our decision making process and never pressured us. John's mission was to take care of us and provide an exceptionally satisfying experience, and he did that with utmost professionalism. I thank MOG Ford and especially John for exceeding our expectations! (By the way...I love my car).

nanna4

Feb 17, 2011

Amber Wells my sales associate at Mall of Georgia Ford was great to work with. She was very personable, professional and very knowledgeable about the Ford products. I was not pressured in any way to purchase a vehicle. The tag and title work were processed very fast. I would recommend Amber and Mall of Georgia Ford to anyone looking for a vehicle.

romainej

Feb 17, 2011

Joel jumped all over our problem on his 1st day of work with Mall of GA Ford. We have attempted to get an unresolved issue fixed for months with the service manager prior to Joel and had gotten nowhere. Joel pushed the issue with Ford and made them commit to my demands of changing out a part that has of now not resurfaced. he called me every day with an update until he got the OK to perform the work.Jim

wendyk730

Feb 16, 2011

We've purchased 2 vehicles from this dealership within the last 6 months. We've had great customer service with both visits and have had very good luck with the service department so far. We were pretty tough customers and had a price and vehicle in mind both times. With the age of the internet, you probably expect customers to present with their homework done. We appreciate being treated with dignity and friendly customer service. We will recommend MOG Ford!

acenp271

Feb 15, 2011

Dear Sir:I was impressed with the service and the personnel when I was at your service department today. My appointment was because my check engine light was on but I also got the works package today. In addition, I asked them to check my right front tire since my low tire pressure came on during the trip to the Ford Mall of Georgia.Upon arriving they called for Mark Wilson that I was there for my service. In a very short time Mark arrived and treated me like we were friends, even thought this was the first time I met him. He went over what they were going to do and then I was shown the waiting area. Later he came in and asked me to go with him so he could show me better what he was talking about why the check engine light was on. He explained in detail which I could easily understand why it came on and what they would have to do if it came on again. The person that was also changing my oil was very pleasant and seemed to get along with Mark. (You know, if employees are happy it makes for a better working area and better quality.)Mark then came in when the car was completed and took me to Gloria to check out. Overall it was a very positive experience.Some other comments: Service took 2 hours from the time I arrived. Dont know if this is the average time to do repair or not. A salesperson by the name of Kenny, I think his name was, came into the waiting area and said a general hello to everyone. He then talked to a women customer and he was very responsive to her needs. He said he would call her and give her the information she needed. The only way it could have been better, in my opinion, would be for him to tell everyone his name and say hope everyone is being take care of any if anyone needs any help with a new/used car he would be glad to talk to them. Waiting area was small and the wifi area was larger and had better chairs. While I was there only one person used that area. Maybe an idea would be to knock out that wall and make the waiting area larger and more comfortable. Restroom could use some improvement. The top in the mens restroom looked like it was 20+ years old and had some stains. The plunger was aside of the toilet when, in my opinion, it should have been underneath the sink and out of site. Not to the standard of the rest of the area. When I left the plastic and paper was still in my car. This was there of course so no one driving the car would stain the area. However, I would have liked to receive the car the same way I left it (minor though). The waiting area was bright enough and the coffee was free although there was no sweet and low.Why did I come to your dealership instead of going to where I bought the car? Well I did call the dealership where I bought the car and I had to call back 3 times to set up an appointment because she told me they were busy in the service department. I then had to call up to change my appointment and after trying 2 time to reach their service department she said I should call back in 10 minutes because they were probably busy. Well enough is enough and I called you for my service and you answered the first time and I set up the appointment and it was a pleasant experience.General comments:One woman was there and she was there since 8:00 because she said she came back because they didnt have the part when she came in yesterday but she then found out that they couldnt get the part until 10:30am today. While, maybe she should have know that before she came in for the service. I will get my service there in the future because of Mark Last Comment Think about bringing a new car (you choose) down to the service area and have a salesperson come in and ask everyone there if they would like to see the new ***** outside and he would go over all the great features on this car. I know I would have gone because it does getting boring in the waiting area and in my opinion, its good customer service. What makes customers come back? Many reasons but this also could be one of the reasons. Neal

ugafootballfan

Feb 7, 2011

MOGF beat the best deal I got from other dealers by $1500. I shopped about 5 other Ford dealerships. Plus they were about to find my 2011 explorer which is hard since the car just came out. I would HIGHLY recommend doing business with them. This is the second car I have got from them. Both times they crushed the other dealerships deals! If you want more money in your pocket go to MOGF

catherine71

Jan 25, 2011

I wish so bad that I had never stepped foot in this place. They lied about everything. I cannot tag my car in GA or insure it in GA and now we are having to pay taxes on the car in Florida to have it tagged there. The car was purchased for my by my parents who live in Florida but to be tagged and driven by me. They knew this and said I'd have no problems. The tag office said that they should have known the rules, you cannot tag a car in GA wo a GA DL. The entire experience has been horrible, the price kept changing, they tried to 'change' the car, it was a nightmare!!!! Buyer beware!