Mark Dodge Chrysler Jeep reviews

Kalob & Whitney Deaton

Aug 23, 2016

My family saw a commercial for the new 2017 Chrysler Pacifica and knew we had finally (after a year and a half) found the vehicle for us. This was the closest dealership to us so we went in WITH 3 CHILDREN (they had a play area! ). Our salesman was named Micah. He showed us a Pacifica they had on the showroom floor. It was not equipped the way we wanted nor did they have one. He sat us down and went over all the options we wanted and assured us he would find one he could swap out with at another dealership. Keep in mind that it's August and these are 2017s. There are not many of them at all and the features that I wanted were not something that came standard. Also, I am not the easiest person to deal with; my husband would say I'm high maintenance. Micah was kind, patient, friendly to our children, and did not push us into a vehicle we didn't want. Before long his Manager, Marsh, had found a vehicle in Texas and was getting everything in order to lock it down. By the time our bank finished all the paperwork for the dealership the vehicle we wanted was sold at the dealership in Texas. I was in complete panic mode and just new I was going to have to order a Pacifica which would take 8 weeks. I was devastated. Long story short, the manager, Marsh, spent 4 days (even came in on his day off) looking for a vehicle for us, all the while keeping us updated and letting us know he's going to make this happen for us. Once he found it he sent someone all the way to Hot Springs, AR to pick it up! I should mention also that Marsh also sent us home in a brand new Durango to drive around while he searched for our Pacifica. The Pacifica came in and I could not be more in love with it. It is perfect for our family. This whole situation could have gone in another direction. It could have been a horrible experience for us, and I'm not going to lie I kind of expected that. I am astounded by their professionalism and determination that these guys had in finding a vehicle for our family. I highly recommend this dealership to anyone wanting to buy a vehicle. Ask for Micah and shake Marsh's hand!

Frustrated customer

Jun 14, 2016

Took three visits. Haven't picked it up yet, but it was expensive and took up a bunch of my time. I'm assuming it's properly repaired. My rating would drop if I have to take it back again.

Thomas

Nov 22, 2015

I bought a brand new car 2015 charger and it needs a alignment told salesman and they tells me they are backed up I have to wait 2 weeks till they can look at it never again would not recommend anybody to them

Margaret

Jul 30, 2015

I brought my 2013 jeep to them because my transmission light came on and geared us down to 40 miles an hour in traffic. When we talked to service man, we told him what was going on and wanted to have our transmission oil checked ,he told us that it couldn't be checked and told us it was a closed system, he checked with technician and he said they would have to change our transmission, all without even putting it on a diagnostic machine..well we left there and went to another dealership and they checked the oil with a special dipstick and scheduled us an appointment to put us on a diagnostic machine to see what is wrong. I found mark dodge serviceman to not want to be bothered with us..well they don't have to worry, I'm not going back to them and I'm never going to buy with them again. Buyer beware! No service at this dealership...

James

Jan 23, 2014

The service is better else where they seem to promise things but absolutily don't deliver last time shopping there

Susan

Jan 21, 2014

Bought a 2014 Dodge Journey from Tony last week. This is the sixth vehicle we have purchased from him and he always provides great customer service. No high pressure sell, he just listened to what I wanted and found what I needed.

Shelley Doucet

Dec 11, 2013

Jerrod made my new car purchase quick and painless!

Very unhappy

Jul 4, 2013

Spoke to Charlie on the phone about a truck. Told him we were coming from Texas to look at it if it was in very good condition. He reassured us it was in great condition. We asked him to send us pictures of any damage the truck has so we know up front. Told him we were driving 260 miles to see the truck. He sent us text message pictures of what he wanted us to see. When we got there it had major damage on the drivers side. I consider that dishonest.

S Thibodeaux

Jun 5, 2013

I have bought 4 cars from mark dodge and I plan on continuing to do business with them. They are there for customers even after the sale.

Shana Meche

May 21, 2013

I have visited their Service Department on multiple occasions. Their customer service is excellent. I am always treated with respect by courteous employees. I highly recommend them for your service needs! They will continue to get my business for years to come.