Martin Nemer VW of Latham reviews

Catherine Blau

Jul 15, 2015

Love this dealership they do not go around bragging and overselling and offering all kinds of phony deals and of course you money in the long run

Gary G

Jul 15, 2015

I was very pleased to have visited Nemer. The staff is friendly and helpful. If and when I buy a nw car, I will definitely visit Nemer first.

Cole

Jul 14, 2015

I leased a VW Jetta for my son from Martin Nemer and it was a great experience. The process was very organized and stress free. My son has taken the car in to service for maintenance and it has always been a very quick appointment!

Janie

Jul 14, 2015

Great Service, very Friendly, they make it easy to buy a car

Weekender

Jul 10, 2015

Love my ne VW Jetta. It was a pleasure purchasing from Nemer VW

happyowner

Jun 22, 2015

Stopped in "just to look" at a few models we were interested in driving. Our sales rep., Mark, did a great job explaining the features of several new models, and the great pre-owned inventory allowed us to drive and compare several vehicles from competitor brands that we were considering. With no pressure, we were able to secure a great deal on the model of our choice. It was a truly enjoyable experience.

MT

Jun 19, 2015

I've purchased 6 cars from this dealership. Have been treated as fair as possible when it comes to buying a car. Everyone very friendly and willing to work with you to the best result.

NMM four legged family owner

Jun 19, 2015

I was converted to a Volkswagen vehicle when we had two dogs and I had to sell my sports car. The commercial with the two Weinheimer's leaping into the Jetta instantly converted me to a Volkswagen fan. Now, that was close to 20 years ago, and I must say that four Jetta's later, I am still thrilled with the Volkswagen line and so is our four legged family.

Darcy reid

Jun 19, 2015

When I didn't have a coupon they offered me one for something that I that done there

ljet

Mar 5, 2015

I have brought my car to nemer a few times before with no major issues. However, I have brought my 4 year old car in 6 times in about 7 months, and multiple times within the last month for the same check engine light issue. Multiple attempts on different parts were fixed that cost me a lot of money and not to mention TIME! It was very inconvenient, especially since I was only offered a rental car once after the 4th time I brought it in because the shuttle car did not run at the times I needed to get to and from work. Issues like this should not be an on-going issue for months and months, and cost their costumers time and large amounts of money.

Satisfied customer

Dec 9, 2014

Michael Parent was my salesman. By far the most professional and honest salesman I have ever dealt with. Paul Ryan, the finance manager was also very helpful and knowledgable. They go above and beyond to help you find the right car that really defines you and is in your budget. I went one day and was looking at a used non-VW. After sitting in the CC and driving it for 15 minutes I knew it was the car. Went back 2 days later, they had all the paperwork ready, car was cleaned and detailed and I left within an hour. I highly recommend everyone to visit Michael Parent at nemer VW!

curtis smida

Apr 17, 2014

I have had an amazing experience here with nemer volkswagon! If your looking for straight forward salesman, one who actually looks out for you and will drop anything to help you in any way possible just ask for Bob! By far best salesman ive ever delt with and these nemer facilities and people are great!

A. Hunter

Apr 17, 2014

In February I leased a Volkswagen Jetta from the Nemer dealership. At first I was confused as to how the process worked. After meeting Bill Varrone a very detailed and knowledgeable salesperson at Nemer he helped to make a confusing process very easy. Bill Varrone was very patience with me, he answered all my questions. After working with Bill I was very content with my decision to lease my Jetta. The car is very nice and the whole car buying experience was a joy. I would highly recommend buying from the Nemer dealership in Latham NY.

Jurg Brunner

Apr 6, 2014

Overall service excellent and quite a change to the new Fuccillo Volkswagen in Schenectady (where I went before). The only negative is the waiting area which is quite noisy and can be busy ...... but then the Starbucks is quite close and one of my favorite places :-)

Georgie

Apr 4, 2014

One of the best car buying processes I've been through.

Mike

Apr 4, 2014

Very easy to schedule service and they are right on time with their appointments and durations.

Salvi89

Apr 4, 2014

Very pleased with the quality of service and the level of professionalism from the employees. I have recommended and will continue to recommend Nemer VW to friends and families. As a first time car buyer I felt like I was treated with respect and taken seriously. Love love love my new car. They were willing to meet my expectations and more. Great job Nemer.

Satisfied Customer

Apr 4, 2014

I purchased a brand-new new Jetta Sportwagen from Nemer Volkswagen in July 2013, my first Volkswagen and first new car ever, after several decades of driving/owning used cars, most recently a Saturn SL2, for more than 15 years, one of the best cars ever made! That said, the Jetta Sportwagen I bought from Nemer is marvelous, living up to all high expectations I had for it, and the sales experience could not have been better! Sales Manager Mike O'Toole and my salesperson, Bill Varrone, are first-rate in every respect. While usually no service or repair is required in the first year, I did pick up a nail in one of my tires. The car's notification system told me right away there was a problem, and I took it in to Nemer's service department (Josh Masiglia), where the problem was identified and repaired successfully. I recommend Nemer Volkswagen sales and service in Albany (Latham), New York very highly. The Nemer dealership has made my new car purchase an excellent experience indeed!

scooter69

Apr 4, 2014

I have purchased/traded many vehicles with Martin Nemer VW since moving to the area in 1994. I have always had exceptional service from both sales & service. I would recommend this location to any VW owners needing repairs or purchasing a new vehicle.

TWB

Mar 11, 2014

In December of 2013 my girlfriend and I purchased a certified pre owned 2010 Tiguan SE from Nemer. During the test drive I did a diagnostic on the car and found trouble codes for the fuel pump. I pointed these out to the salesperson and told them I would not purchase the car unless this was repaired. They agreed, and it was written as condition of the sale that those items would be repaired. A few weeks after taking deliver of the car I did another diagnostic and found the fuel pump codes had returned. This shows that Nemer never repaired the problem, they just cleared the codes and sold the car. So I brought the car to Nemer and explained that they were in violation of the terms of the sale, and they could either replace the fuel pump at their cost or buy the car back. They agreed to repair the fuel pump. So the car was left with them so they could perform the repair. When I went to pick the car up a week later, I found that while in Nemer's possession someone had backed the car into a snowbank damaging the back end. Nemer didn't even own up to the problem, I had to see it and point it out myself... and the damage was significant. Nemer took fault and agreed to repair the damage. So again the car was left with Nemer. A week later I went to pickup the car. Not only had they failed to properly repair the original damage, but now there is ADDITIONAL damage to my car. The new paint is too dark and doesn't match the car, also the paint has an orange peel texture to it. They failed to repair all of the chips on the hatch, and the chips they did repair on the bumper cover... they did not fill in before painting. So the divots can still be seen and felt through the new paint. On top of this poor-quality work they also managed to damage my right rear taillight. The lens has several deep gouges in it now. I was furious. Mike O'Toole offered to fix the car but I told him that I wouldn't let them touch it again since it has come back damaged every time. I told him the only acceptable solution would be for Nemer to pay a body shop of my choosing to do the proper repairs. He agreed. I left and went straight to a local body shop to get an estimate. Now Nemer is refusing to pay for the repairs claiming the estimate is too high ($1800). Mike O'Toole has stated that they will not pay more than "400 to 500 dollars" for the repair. This is completely unacceptable. They lied from the start and tried to pull on over on me with the fuel pump, then damaged my car and failed to repair it. These people are worthless. DO NOT DO BUSINESS HERE!

ADKChris

Feb 18, 2014

The buying process was fine, but the follow-up afterwards was ridiculously bad. I wrote and called my sales person when an issue came up--and it took two to three weeks for him to follow up. It is now over three months later and the issue is still unresolved with no communication from my sales person.

Russ

Feb 16, 2014

They advertised a set monthly payment gauranten providing you have the good credit which we did. They showed us the finace agreement which showed the monthly payment the number of years , what they did not expllan was a balloon payment of approx. $ 6000. due at the end of the term , this was deceitful selling , we thought we were finished only to find this out . Shoched , be careful dealing with them. PS they also tried to charge us foe brake repairs which were under warranty , we had to point that out to them.

eric spooner

Jan 9, 2014

Purchased two vehicles from you a little over a year ago. The one vehicle had an internal issue that burned all of the oil up. I was sold the vehicle with the remainder of the factory warranty and the powertrain warranty on it. subaru looked at the car and determined that the engines computer had been tampered with or upgraded somehow and told me they could not look into my internal issue because at this point my warranty was voided. I bought the vehicle under the impression that i would be covered. Not knowing that down the road I would have a $25,000 paper weight. The exhaust and intercooler had been upgraded prior to my purchase and a boost controller . I was never informed by the sales team that this car had anything done to the engines computer or that my car would not be covered under warranty. I came to your location three days ago and spoke with a sales manager who assured me he would speak with mike Otool and the service manager to see what could be done. this was three days ago and still no phone call. So i called today only to be told that I was making things up and they do not want to speak with me . Really, is this a business ? I purchased two vehicles from you and I get this. THANKS Nemer VW , you will be hearing from my attorney.

Doug

Aug 18, 2013

I never felt rushed to make a deal. Although we went back and forth a few times I found that Nemer would make a deal that was good for both of us. I appreciated the buying experience and would recommend anyone to them. Everyone was polite, kind and courteous.

Shelly15

Aug 11, 2013

My husband and I bought a Volkswagon Jetta a couple of weeks ago from Nemer VW. I have never gone into a dealership to purchase a vehicle and taken it home the same night. Plus giving us a fair price for our trade in. Definitely would recommend Nemer VW to anyone when it comes to purchasing a vehicle. Great customer satisfaction.

Ed Bedinotti

Aug 9, 2013

Purchased my first Volkswagon from Nemer. The car buying experience was unlike any I had ever had. The salesman, Chris Horn, listened to what I was looking to do. There was no back and forth as to how much did I want on trade for my car and there was no back and forth bickering as to an interest rate and a payment. I test drove two cars and I was presented with two options and two payments. I chose the car and payment that worked for me and I drove home in my new Jetta. In regards to their service department - I heard a noise coming from the driver side front tire. The service department provided me with a car while they looked at my Jetta so I could get back to work. The next day I dropped of their rental car and drove off in my car. Turned out there was nothing wrong with my car - something appeared to be rubbing but was fixed when they took off the wheel and cleaned everything. I would recommend Nemer and would recommend anyone thinking of purchasing a Volkswagon to ask for Chris Horn.

Eileen Cusick

Aug 8, 2013

Customer Service is top-notch. Volkswagon already has a great reputation; it's just that much better when you buy it from Nemer. No pressure, but accurate, expedient customer service.

Michael R.

Mar 13, 2013

I stopped by Nemer to just look as it was the first place i went to. The salesman was very helpful in answering all of my questions and pointed me in the direction of a 2013 Vw Jetta Se. As soon as I sat behind the wheel It felt great! I hadn't actually planned on buying yet It was such a great value I just couldn't pass it up. They got me out of my 2006 Camry and now I couldn't be happier.

Duncan

Feb 9, 2013

I made an appointment to have new snow tire installed--a tire I had previously purchased from Nemer. Arrived on time--waited 60 minutes and my car was still outside, left with the tire and went to Firestone. This is the second bad experience I've had with their service department and the last.

Shannon

Feb 1, 2013

Never in my life have I had to wait 3 hours for an oil change with an appointment. Around hour one I asked what the hold up was I was told the there were"software issues" with the year and model of my car and the service department is repairing it as the cars come in for service. Why wasn't I contacted? Why wasn't I told that this update would be done when all I anticipated was a simple oil change? If I had known the wait time associated with this "update" I would have made other arrangements. I have never felt so ignored and inconvenienced.

VW Lover

Nov 2, 2012

Although I have not yet purchased a vehicle from Nemer VW, I have found their customer service to be outstanding. Every time I have walked into Never VW I am always treated with respect. They spend their time with me and treat me as a valued prospective customer. I never feel rushed into anything.

VW Owner

Aug 8, 2012

I am very impressed with the quality of service,timeliness, knowledge and experience of the technicians. I would gladly recommend this dealership for service repairs.

JohnLOVE

Jul 14, 2012

I went to Nemer on friday an hour and a half before they closed. What a joke. I am a previous customer of theirs... And the salesman who sold me my last car was no longer there. Thats fine but when I told the salesman I wanted a new car he kept trying to sell me a used TDI. I say 50 times I want a new one. And finally he pawned me off on someone else.... a new person who knew nothing about the car or where they were. Nemer I am so sorry I wanted to buy a new VW from anew VW store. My appologies. I dont know where I am going to now to buy a car, but after yesterday I wouldnt send my mother in law there to get hassled. What a joke. Long story short I left because the new kid who tried to help but couldnt didnt know what to do and no one would help him. I was there an hour and they showed me two used cars and the outside of a new TDI. Very rude. to the first saleman, your rude and I hope you learn to respect customers. I cant believe you worked there two years unless you lied to me.

jack bishop

Jun 27, 2012

service adviser was freindly, quick and efficient,

einie

May 21, 2012

had my Jetta in to another local repair shop that was trying to take advantage for a large repair - Nemer did it right and at a much lower price than the other guys! Thanks!

Kayla

Apr 8, 2012

I have my 2010 VW Jetta and love it! Nemer VW were excellent and patient with me. After 1 year of test driving just about every car out there, i decided on the Jetta and Nemer Volkswagen worked with me to get exactly what I wanted! The service there is always fast and friendly. Would recommend it any day.

mkfnp

Apr 3, 2012

I alway like going to this facility. I feel as though I am consistently treated well whenever I have reason to visit.

boston

Apr 2, 2012

I live in Boston and was visiting my sister, so brought the car in for scheduled maintainance. Even though I had never been there before, they were very accomodating! Great customer service made everything very easy.

Reina

Apr 2, 2012

I loved my 2006 Jetta Turbo which I bought from a dealer north of Nemer. I had such horrible experiences with their service department that when I decided to trade in to buy a new Jetta I researched Nemer. Our sales guy Mike was awesome and so far the service department has been great.

chipster

Apr 2, 2012

I must say, that of all dealerships I've visited in the past few weeks, Nemer VW stands alone in a class by themselves. Their customer service & sales dept. were extremely knowledgeable & helpful without being pushy, rude or condescending. Rather laid back like that of a 1970's VW dealership. Their facility as a whole was outstanding & I'm very much considering buying from Nemer VW just so I can look forward to service/repair... though being a VW, I don't anticipate I would be there that often~ unfortunately. In fact, I'm so impressed with their overall operation, I'm thinking of submitting an application for employment at Nemer VW so I can be a part of their superior team. Either way, I'll be going back to Nemer very, very soon. Thank you Nemer for all your help & support. Go Team Nemer!!

duck42986

Apr 1, 2012

Although I have not purchased a vehicle from Nemer Volkswagen yet, everytime I walk into their dealership they are always very friendly and helpful buy do not make you feel pressured into purchasing a vehicle. Very helpful and knowledgable staff.

penny pincher

Apr 1, 2012

If you do your homework, they are willing to listen to reasonable offers. I don't go to my closest VW dealer I drive 45 minutes more to deal with Nemer, it is worth the time to get a better deal and better service.

VW Mom

Apr 1, 2012

Nemer's service department is top notch. They are friendly, eager to please and do a great job with my VW EOS.

jetta-turtle

Apr 1, 2012

purchased my jetta last march from Josh. great salesman. whenever i come into Neemer to get my car serviced everyone is very friendly and if i see Josh he makes it a point to stop and say hello. great company to purchase a car from!

Tkdchamp

Apr 1, 2012

I was very satisfied with my overall shopping experience at Martin Nemer. They were quick and efficient. I was able to look at all the cars of interest with ease and without hassle. However, my calls and emails were not always returned.

theresa

Mar 31, 2012

This is my first VW. It took me 3 months to find a new vehicle. I drove through the lot at Martin Nemer and saw the Tiquan. I didn't test drive it because I wanted to see what was out there. I kept coming to the Tiquan. I decided to drive it and absolutely loved it. Not only the car but the entire experience. The people at Nemer are extremely friendly and not pushy at all. I just took my Tiquan in for a 50,000 service and as with every other 10,000 mile service appointment everything was great. The service department is super friendly as is everyone else that I have dealt with at Martin Nemer VM in Latham, NY

2012 Passat TDI fan

Mar 31, 2012

I've been a Nemer customer for a few years with a couple of different cars and have found the service department be nothing but helpful and accommodating. My last visit had me fuming when I showed up, paperwork in hand from the sales rep (including service appointment time), to find that I wasn't in their service queue for the day. The service folks bent over backwards to get me in and my service completed in as quickly as possible. Previous visits have shown the service folks to be tireless in finding solutions to quirky electrical problems that have turned my our family's fleet (we currently have 3 different VWs on the road).

This Guy

Mar 31, 2012

I travel alot for work and was in the market for a new car. Chris at Nemer was a huge huge help in showing me the benefits of having a TDI engine. Great gas mileage and such a smooth ride. Highly recommend seeing him!!

GTI VI

Mar 31, 2012

Martin Neamer vw has the best service of any dealer I have ever used. They always ask are you happy with our service? They have the highest rating for all VW dealers and will make sure they stay there. I have been buying cars from Martin Neamer for more the 15 years and can honestly say they really care about their customers.

Unknown

Mar 31, 2012

We have a 2002 VW Passat with 4motion. It has been a great car that we hope we can keep running for several more years. Nemer has helped us do that.

vw fan

Mar 31, 2012

both my husband and i have had multiple vw's in our lifetime. the experience that we had from the beginning, test driving to the final purchase and driving the car out of the dealership was superb. Bringing car in for routine maintenance has been seamless and painless.

Fastasyou

Mar 31, 2012

Nemer Volkswagen stands out above the rest. It's a low pressure environment and the staff are friendly and knowledgable. Specifically, the folks in the parts department have spent much needed time with me trying to locate parts for my older VW and have always taken the time to explain things clearly. You will not find a more caring dealership!

Family Man

Mar 31, 2012

While all things have not been perfect when dealing with Nemer, anytime there was a problem it was dealt with immediately. I have never felt like I was brushed off. The staff has always been very friendly. The buying process was very cut and dry. My wife and I never felt like there was any funny business. Before we bought from Nemer, we were on track to buy from another dealer. We backed out because our dealings there felt "shaddy". None of those feelings were had at Nemer.

Mr Schodack

Mar 31, 2012

I was welcomed into the dealership and made comfortable. I didn't feel any pressure to purchase at any time. I was given lots of options and not made to hurry and give a quick decision.

spiker

Mar 31, 2012

I recently took my EOS in for my maintenance visit as well as two minor problems. They provided me w/a rental car and corrected the problems in a timely basis. They are always attentive to customer needs

Jeremy

Mar 31, 2012

I have purchased 2 cars from Nemer and both experiences were excellent. Great selection and very willing to work with you. Access to many other dealerships to increase your selection! Definitely recommend to friends/family!!

Joyce

Mar 31, 2012

I have been a customer with Nemer for over 2 years now and I have always had great customer service with sales and service. Their communication is thorough and their service proves it!

SCCA Fan

Mar 31, 2012

Nemer does a very good job of focusing on the customer. My daughter's Beetle has been serviced here with continuous attention to her needs. I have always found them very responsive to questions/concerns.

carpi

Mar 31, 2012

Great service.Very professinal and courteous staff that follows through and actually cares about you as a customer.

marie

Mar 31, 2012

the service was great , went above and behond to satisify me ! had got my moneys worth with nemer ! thank you eyvon

amandachar15

Mar 30, 2012

I didn't end up purchasing a car here, but only because after weighing things out, my personal preference led me in another direction. However, their customer service and the part of the negotiation process that I experienced were good. I don't like a run around! I was upfront and so were they...the way it should be!

Single mom

Mar 30, 2012

I've bought two cars at Nemer, and had both serviced there. I appreciate knowing that they know me and my car, the service managers get me in and out on time, and the work they do is excellent. They value my time, treat me with respect, and know what they're doing.

Betsy

Mar 30, 2012

I had always bought Chevy's and was looking for a change. I have loved my VW's. My first was from Nemer and Josh was great. The buying atmosphere is relaxed, they know they have a great product and don't have to push it. I'm now on my 2nd Passat and have to say that I love the service. Repairs are reasonably priced and they REALLY fix the problem. I plan on driving VW's for my lifetime and my kids plan to as well. Thank you.

Der Alte

Mar 30, 2012

Visiting Nemer VW in Latham, NY feels like old home day. The smell of new cars in the showroom and fresh oil from the repair shop is just to be expected. The staff remembers the customers like old friends. Your money is well spent. Their coffee is good also!

Ggggg

Mar 30, 2012

I felt the buying process was adequate but nothing special. I would have liked the service to be a little more personal whereas I felt like I was just another number.

Love my VW

Mar 30, 2012

This was my first VW purchase and I have to say I have had a great experience with Nemer VW. Everyone has been polite, friendly and very helpful. I loved that before I left the dealership with my new car they made sure I knew how to use my car. We had such a great experience that my husband is thinking about buying a VW for himself.

Not a car junkey

Mar 30, 2012

I was going back, expecting to purchase my car after lease, or possibly turn it in. They made me such a great offer for a new lease that I could not turn it down. I really enjoy my new Passat. The whole process was very easy; I paid nothing out of pocket, got a new car, and have lower payments than I did before or would have had I purchased. All good.

MTC11

Mar 30, 2012

My 2009 Passat is the 5th vehicle I've purchased from this dealer. I've always had good experiences with them.