Mazda of Bedford reviews

Jwkingston 310

Oct 29, 2016

The atmosphere was relaxing and no stress Edward Ross greeted me and assisted me in trying to find what I was looking for. While Edward was preparing the paperwork cause he found what I was looking for right away.l had a pleasant conversation with salesman Sean. I give Bedford Mazda 5 OVERALL STARS.

Andrew Kaminski

Oct 23, 2016

Came with pretty good idea of the car and price I wanted and GOT IT! And the experience could not have been more pleasant or easier. Thanks Tyler and Mazada of Bedford.

jphelps

Oct 19, 2016

Everyone was very friendly and helpful. The salesman was the best. Everything was done ahead of time, which was great. I would recommend the dealerships to others.

XavierLuxuryCar95

Oct 8, 2016

This dealership is excellent. I went in looking to test drive, and that's what I got to do. There was no financing pressure. My salesman was very interested in the cars themselves, not the dealership's bottom line. He was helpful, enthusiastic, and had excellent car knowledge. My experience boiled down to a fun day test driving cars, and lots of car knowledge. I learned about Mazda's philosophy and was really turned on to the brand by Phil. I now recommend this dealership to anyone interested in buying a Mazda, because this dealership is a shining example of what buying cars should be like. (Unlike another nearby Mazda dealership)My only gripe is that Scott came by before I left and asked me why I wasn't buying. When I gave my reasons, he dismissed them and told me that "buying a car is as easy as signing some papers!" That gives me a bad vibe, particularly because it's a massive under-representation of how car buying works.

Dave1911

Oct 1, 2016

Mazda of Bedford was the 4th dealership I contacted about a Mazda3. Am I ever glad I did! Best deal of them all. But the best part was the employees, like talking to old friends and family. Shannon in sales was great, asked me what I needed then came back with a price lower than I expected and was a lot of fun to talk to. Chris McCarthy wisked me through finance in no time and was great to talk to. Katrina helped me through paperwork for insurance and got my free XM up and running and was very nice to chat with. Scott did a great job of getting the after market options added for me so I could pick up my new car sooner than I would expect. All in all a really pleasurable experience for me. Thank you all and I Shall Return!

Paul vance

Oct 1, 2016

Without this guy, I don't write a review at all. Hands down,best car salesmen on the Bedford auto mile. I'll be back for my next Mazda if Scott sells it to me.

young038

Oct 1, 2016

I'm from Pennsylvania but I chose Bedford Mazda because of their great selection. Because PA has stricter emissions regulations than OH they ordered me in the exact car I needed/wanted at a fair price. Sean was great; he even mailed me my license plate cover and parking tag that I forgot after trading in my old car.

bigbill

Sep 28, 2016

Dealer personnel were very willing to answer my questions and look up information even when the cars I asked about were not the brand that they sold. They also tried to make us comfortable. We talked about several brands before deciding on our purchase.

Jackie

Sep 26, 2016

Thank you Sean Hardnick and Ray Cieslak for the stress-free experience of moving into a new Mazda CX3! I am loving my new Mazda!!!

Jakeage

Sep 21, 2016

Buying a car from Kevin was an absolutely smooth and worry-free experience; from the initial call all the way through leaving the lot with the vehicle. Any time I needed to call Kevin to ask for vehicle and/or financing info he picked up the phone immediately.Upon arrival, the entire transaction flowed exactly as planned which is super important when driving 200 miles out of state to purchase a 13 year old vehicle. The vehicle was exactly as described, including all minor problems and deficiencies communicated to me by Kevin over the phone. There were no surprises upon arrival besides how awesome the Mazda of Bedford team was to work with.Ray was a pleasure to work with as well in finance. He had all of the paperwork completed and ready for me to sign upon arrival. We had the sales contract reviewed and completed in under 15 minutes.Many thanks to Kevin and Ray!!! Mazda of Bedford will be the first dealer I shop at when I'm ready to purchase another vehicle!

Lissyooo

Sep 21, 2016

I had been shopping for a new SUV for a while and decided to check out the CX-5. Edward Ross was very helpful and personable when showing me the different models. He answered any questions I had. I never felt pressured into buying anything and am very happy with my decision to purchase a CX-5 touring. Thanks to all of the staff at Mazda of Bedford for making my car buying decision an easy one! I love my new car!

Mike Baker

Sep 21, 2016

This was a very nice no pressure experience. I got exactly the car I wanted and at a price I'm happy with. Kevin and Shannon both answered all my questions and found my car quickly. I'm very pleased and would definitely recommend this dealership.

Scott

Sep 21, 2016

I had a great experience buying my Certified Pre-Owned Mazda MX-5 from Teddy Ross. We drove both the new model MX-5 (which I was in love with), and then we drove a used MX-5, which was in great condition. Teddy didn't pressure me at all either way and helped me weigh my options, ultimately helping me make the decision that was right for me. Teddy and all the other people that I met at Mazda of Bedford put my mind at ease and provided a great sales experience - something that seems hard to find nowadays. Great dealership made great by great people!!

2.0ohci4

Sep 20, 2016

The salesman that I spoke to, Tyler Phelps, was incredibly knowledgeable and helpful. The vehicle I was interested in was ready when I got there, and the whole staff was friendly and inviting.

Smiley

Sep 20, 2016

We had been to several dealerships in the last few days and we were feeling discourage with the service and quality of the dealerships, this was our last stop and they made it work!! Genuin people, not fake or pushy, we left with a beautiful new Mazda 6 and a huge smile. By far the best!

Vince956

Sep 19, 2016

The staff were great and really helpful. They really did try to help me get the car I wanted. The salesmen I dealt with, Tyler, helped me greatly along the process and was easily accessible if I had any questions. He even helped me finalize everything I needed to acquire my new car, even on his day-off!

Daniel Anthony

Sep 14, 2016

Kevin was fantastic when I was looking to trade in my car and lease another Mazda 6. I had compared prices at multiple Mazda dealerships in the Cleveland area and Mazda of Bedford was by far the best price. Working with Kevin was also much less stressful the salesmen at other dealerships. He was kind, professional, funny, and extremely fair. He worked hard to get me the best deal and was enjoyable to work with. It was a great experience overall and I could not be happier with my choice to work with Kevin and Mazda of Bedford.

sxn142

Sep 10, 2016

The staff at Mazda of Bedford did everything to get me in the right car. They worked with me to find a payment that would fit with the options I needed in my new car. I would recommend this dealer to anyone thinking about a Mazda and even if you are not thinking of a Mazda.

readalot

Sep 9, 2016

I just picked up my second Mazda 3 and I'm very excited and happy! The car is awesome and my salesman was great. Kevin O'Malley was very knowledgeable about the car's features and the leasing process. Since this was my first lease experience I hesitated. But Kevin made the process extremely easy. Kevin's calm but professional demeanor gave me the confidence I needed to follow through with my car. This is my second car buying/leasing experience with Mazda of Bedford and I will definitely go back again, if need be! The service department staff are wonderful!

zoom,zoom-Delores

Sep 8, 2016

I went to the Mazda of Bedford dealership looking to buy a car, I never dreamed I would find one as quickly as I did. Kevin O'Malley was my sales consultent.I talked to Kevin and told him what I was looking for in a car he thought a minute and said I have just the car for you, The first car He showed me, i was impressed that was the car for me.I am so greatful for everyone at the dealership who worked as a team and helped me purchase and drive my car home that day!I have had my car 2 months now and I will never forget my wonderful experience thanks to Kevin.Delores

Dave/Julie

Aug 30, 2016

With apologies for plagiarizing McDonald's, we could not think of a better title to describe our experience in buying our new CX9. From courtesy and professionalism at the dealership to the luxurious ride and the quality of car that is the CX9, we still feel like we have a new toy. And not enough can be said about the sales staff, and especially Edward. He was thorough, knowledgeable about our car (and the cars of competitors we were comparing the CX9 to), and attentive without being pushy. This is our second Mazda (and the second from Mazda of Bedford). We are confident that we will continue to receive the same comprehensive, professional service on our CX9 from MOB's maintenance department that we are currently receiving for our MX5.We recently returned from a trip to Seven Springs, Pa.. During the trip we marveled at the lack of road noise as well as the safety features of our car - cruise control adjustment to vehicles in front, three different alerts when changing lanes, etc. We are still like a kid with a new present as we are trying to learn all of the navigational features and sound features. (Our goal was a week, and we are still finding out new stuff). In summary (and following through on our fast food theme) Clara Peller once asked, "Where's the beef?" We can now answer her with certainty - "at Mazda of Bedford".Dave and Julie

Cristian

Aug 29, 2016

As always, a great service and wonderful experience. Thank you, Mr. Sean Hardnick for assisting me again (3rd time) in choosing the car I need in a very friendly and helpful manner! Thank you Mr Scott Newman for organizing such a great environment!

Steve

Aug 22, 2016

Mitch, Shannon and Scott were all genuinely passionate about the Mazda brand and patiently answered my many questions before, during, and even after the sale. I had a second son on the way and wanted to trade-in my CX-5 toward a new CX-9, so they stepped me through the entire process. They also kept my needs for child safety and budget in mind and never pressured me toward a trim that wasn't a fit. From my initial phone conversation with Mitchell and our positive conversations at the dealership, the detailed voicemail from Shannon about safety details, to Scott personally dropping off the garage door opener that I forgot they were a seamless team. Overall, a very positive experience!

teacher

Aug 17, 2016

Kevin O Malley was the agent who worked with me on my new car purchase Aug 15 and 16. He was very thorough in his explanations on the car itself, finances to secure the purchase as well as explaining the navigation system as it has been 11 years since I last purchased a vehicle. This was a very positive experience on my end.

Sam Boubacs

Aug 16, 2016

I bought two used cars with this dealership and they have so far the best customer service. They are honest and not pushing to conclude a deal. Oh ask for Phil, he is a very experimented salesperson.

Sam Boubacs

Aug 16, 2016

Making business with this dealership was so easy that I went back to buy my brother's car. I will highly recommend them for their honesty and good customer service.

Halle Tansing

Aug 10, 2016

Kevin was great to work with, he answered all of my questions and entertained my oddities. I appreciated that he wasn't pushy or overzealous to make a sale. I would definitely recommend Mazda of Bedford to friends, family and strangers.

Shenita s Hall

Aug 8, 2016

It's a great place to purchase a car from they have so many nice affordable cars to choose from and all the staff were nice and friendly they did everything possible to put me in a vehicle within my price range Mazda of Beford is the place to go everything they did for me was greatly appreciated

Katie&Ryan

Aug 4, 2016

Our intention was to crunch some numbers, give the CX-5 a test drive, and go to two other dealerships (Acura & Nissan). The CX-5 was definitely a top pick, but we didn't anticipate waking in and leaving with a car, but we did! We were astounded to learn the amazing features that were "stock" on these models! I didn't even realize some of the technology in the packages were available. The test drive sealed the deal; to see all of the options in action. We went back and Edward and Scott treated us fairly and professionally to ensure the price was within our price range, while not haggling back and forth. The car, service, and price was unbeatable and we left happily with a new CX-5.

Hello123

Aug 2, 2016

Bill Anton made my experience awesome! If I were to change anything it were to limit the other sales staff / management from involvement in my purchase process and to have dealt with bill only.

Kate

Jul 30, 2016

Wonderful, efficient and patient. Great team here at Mazda of Bedford. Purchased a CRX-5 sport and would recommend this dealership to others. Team was willing to discuss pricing and were patient while I sourced other cars as well.

Venkata Sreedhar Nalam

Jul 30, 2016

I purchased honda CR-V 2013 Model. I scheduled an appointment for seeing the car and the people in the dealership were friendly and made the deal a smooth one. The car is great and I got all that was promised during the purchase. No hidden charges/issues. Highly recommend the dealership.

ccfnurse

Jul 27, 2016

Everyone made my daughter's first car buying experience so positive. We shopped at many other dealerships on both the west and east sides and are so grateful we stopped in. Bill and Patrick helped her to find something within her budget. Michael did a great job with her financing. Scott was so friendly and appreciative of our business. When a minor glitch surfaced in the car the next day, Patrick didn't hesitate to take care of things. This is definitely a dealership I'd recommend and return to for our future car needs.

rbartle

Jul 26, 2016

Edward Ross and the dealership were terrific. Edward help make an out-of-state transaction go smooth as silk. He followed up on every step and we could not have been more pleased. My son is looking forward to his new car.

FatherOf4

Jul 25, 2016

Phil is very knowledgeable and went out of his way to make us feel appreciated. His professional attitude and willingness to allow me to take an extended test drive and his encouragement to have our mechanic look over the car gave us comfort in that the car was solid and dependable. Great buying experience.

wvalu

Jul 25, 2016

Pleasant experience from start to finish. I came looking for a used Mazda 3, ended up finding and buying a great one at a great price. Edward helped me through every step, including driving me to the nearby BMV.

GuyS

Jul 24, 2016

The dealership was low pressure, and comfortable. By the end, I felt that I was dealing with friends as apposed to car salesmen. I really like the Mazda 3 I purchased. I really like the dealership. They have earned my future business.

JustinR

Jul 21, 2016

Bought a new Mazda 3 this week. I had been looking at Certified Used, but they helped me get a new one for a great price. Shannon was great working on the phone, and Kevin walked through everything with me. I feel I got a great vehicle at a price that I could afford - and we pulled this off within just a couple days. This is my first car, and all that help made a good impression on me.

K10F

Jul 14, 2016

I had a wonderful experience at Mazda of Bedford when I recently purchased my first Mazda (mazda 3). My salesman (Teddy) was fantastic - very knowledgeable and seemingly objective when presenting advantages/weaknesses. He was friendly and forthright without being the least bit overbearing or pushy. The other staff at Mazda of Bedford were equally amiable and a pleasure to work with. We got a fair deal on the car (toyota) we traded in, and I was also able to snag a recent-graduate incentive. I have no qualms about this dealership or my car (love it already!) and would highly recommend it to prospective buyers.

Michael Coman

Jun 29, 2016

The service was phenomenal, it was a great environment with great salesmen. Edward was very helpful and friendly. Would highly recommend it

LoriW

Jun 28, 2016

I am VERY satisfied with my sales experience and would highly recommend Mazda of Bedford. Leased a new Mazda this week. Knew my price point, but not exact car I wanted. Thought I had settled on a vehicle, but changed my mind overnight before taking delivery. Everyone at the dealership was nothing but gracious about my change of heart. Cannot say enough good things about Sean in sales, Scott in management and Ray in financing. They helped me get into a car that was a better fit for me without pressure or reminders that my flip-flop caused them extra work.

LoriW

Jun 25, 2016

Leased a Mazda 3 today. Knew my price point, but not exact car I wanted. Went in 2 days ago. Thought I had settled on a vehicle, but I changed my mind overnight before taking delivery. Everyone was nothing but polite and respectful about my change of heart. Cannot say enough good things about Sean in sales, Scott in management and Ray in financing. They helped me get into a car that was a better fit for me without pressure or reminders that my flip-flop had caused them extra work.I am VERY satisfied with the sales experience.

Shauntel

Jun 20, 2016

Sean and Charles has accommodate me to no end. Thanks for keeping me at ease. Car shopping is a tedious to me. I actually get a headache each time. I love my new used car. It is running great. Stay bless

patty

Jun 18, 2016

Big kudo's to Mazda of Bedford. I had just retired and was looking for a fun summer car. Found what I was looking for and decided to give them a try. (even if they are more than an hour away) They were very professional and easy to work with. They were also patient and accommodating. I would recommend them as someplace to go when looking for a new or used vehicle. Thank you Charles.

Experiencing the Mazda Zoom

Jun 11, 2016

Visited this dealership as part of our comparison shopping, looking at both the dealership and comparing Mazda and Honda cross-over models - very open and gave us several things to consider in doing our shopping

Maxima lover734

Jun 10, 2016

I drove 2 1/2 hrs to purchase a used car that I found on online which was located at Mazda of Bedford Ohio, not knowing what to expect. When I arrived my salesman, Mitch had all my paper work and vehicle ready to go!! I was very impressed from the time I walk in to the time I walk out. Overall, a smooth and stress free process. Thank you Mitch and Charles

Mazda2016!

Jun 7, 2016

I recommend this dealership! The sales guy was honest and got the job done! His boss is a very informative woman, she is smart and makes you want to buy a Mazda! The finance guys are a little awkward but done whatever it took to get the job done!

MetroRider

Jun 4, 2016

Ted and Scott were most accommodating. This was my first visit to Mazda of Bedford and they made sure that my wife and I were totally comfortable with the "shopping" experience. We have not made a purchase yet, but will make every effort to deal with MOB when we do.

Pamela Smith

Jun 4, 2016

Everyone was welcoming and attentive. I felt more like a family member than a customer with courtesy and respect. There was some doubt about me wanting new/used and suv vs sedan but allowed to drive, sit ask or ask questions about all. Everyone was very thorough with finances, car details and warranty. I especially liked not having to haggle, saving time. The only thing I would change is the amount of paperwork involved, however, it isn't the dealers but the industry.

doobac

Jun 3, 2016

I stopped in Mazda of Bedford a couple of months before my RAV4 lease ended, just to start the whole search process. I ended up falling in love with the CX-5 and Kevin and Scott were there to help me every step of the way. They treated me very well and went out of their way to help me get in the car that was best for me.

AMeekins1010

Jun 2, 2016

This was my first vehicle purchased at Mazda of Bedford and it was a great experience. Our salesman was Phil Cohen and he was great. He was extremely knowledgeable about the product and was very patient and detailed when asking all of our questions. I would highly recommend this dealership and working with Phil if you are interested in buying a new vehicle!

Debscx3

May 31, 2016

Third vehicle we purchased from Mazda of Bedford and Sean Hardnick it was a pleasure to deal with them. Very professional and very personable and will recommend them to anyone looking for a seamless transaction.

MChurch89

May 31, 2016

I met with Tyler Phelps. He was extremely helpful and understanding with my circumstances and worked very hard to help me get me a fantastic car. 5 stars, everyone was very helpful and I am very happy to have worked with their company, I would recommend both Tyler Phelps and Mazda to others. I appreciate their business. Thank you!

omarelsh

May 30, 2016

Overall, the staff are very friendly and helpful in giving you all the necessary information to make your decision about your potential purchase. Even though it is a good business, they are not immune to different sales tactics which ultimately made the experience less convenient. We were constantly asked to wait as decisions were discussed and ended up at the dealership for over 5 hours.

Halle Virzi

May 26, 2016

I gave a good review because they were very helpful! Kevin was our sales associate and he did a great job explaining the features of the cars, discussing packages and pricing and making sure we had a great experience. When I picked the car up, he was patient with me and helped explain everything my car came with. I was very satisfied and would recommend this dealership to others!

JBHICKS4129

May 13, 2016

My experience was awesome the most important thing was they listened to my needs and went into to action to formulate a deal for the vehicle of my choice while staying in my budget without hidingnumbers. Also the CPO that came with this vehicle would offer anyone piece of mind when makinga big purchase. Even when I had reservations on the vehicle because of mileage they did not try to push me into it. They went to work to find the deal that would be right for my comfort zone.

BobT

May 10, 2016

We visited their website to see what they in stock on the previously owned lot. There was one car that we were very interested in. Once we arrived, everyone was very cordial, we discussed a price range, and although we were initially interested in purchasing a VAN, we eventually purchased an SUV. The SUV was the first vehicle we saw and drove. It was clean. Some of the other dealerships we visited showed us dirty, tobacco smoke smelly vehicles. (we didn't consider those at all.) Every step of the process was done in a very professional, but, friendly manner. We returned today to pick up the vehicle to take it to our mechanic for inspection and approval. We found a few blemishes which will be repaired. We will be signing all the contracts and picking up the vehicle in a couple of days.

RayH

May 9, 2016

Was looking to buy a Honda Pilot, but The manger was rude he had very nasty attitude. Other staff members who had clients of their own were loitering around being nosy while we were trying to make a deal for a vehicle. Did not but from them. I would NEVER recommend them to anyone. Extremely unprofessional!

Steven

May 6, 2016

I stopped in at the tail end of my daughter's sales interaction with Edward Ross. Dads are always a little protective. No worries here. Edward focused on understanding auto needs and answered all questions. No pressure and no sales pitches - just a desire to present the best offer and let customer evaluate. They offered a good sales price on the CX3 and a fair trade-in appraisal that was at the high end of the Blue Book range without requiring back and forth to get to a satisfactory end point. Mazda of Bedford made my daughter's first time car buying experience a good one. Thanks. -Dad

1984again

May 5, 2016

Sales representatives, finance and management are all aces. The vehicles are top shelf as is the service and care taken by the staff. In particular Bill Anton is the man!

Danae Blount

Apr 28, 2016

I was looking for a dependable family vehicle for family to enjoy. I had test drive six cars from six different dealers on the auto mile. After a exhausting search I was heading home when I drove past a nice size lot of multiple vehicles with great prices. I saw the dream vehicle I wanted and approached it. A sales man from heaven approached me by the name of Phil. He went with me on the test drive and helped meet to figure out the cars features. I was ready to purchase. When I entered the building I was will greeted by all the staff. One remembered person was the sales manager Chuck chasips he did everything in boss power to assure that I went home with my vehicle. For a great price. They showed me the vehicles history and it's worth. They completed a full inspection of the vehicle. The staff was like a family and I felt right at home. I left very pleased. The vehicle after a few weeks had a minor issue, I purchased it as Is but Chuck referred me to Oakwood auto. They took very very good care of me. I thank God for the sales men at Mazda. I will refer any single mother that is looking for a dependable vehicle to them. I thank you.

dealerrater52

Apr 25, 2016

I had called about availability of a vehicle and was told they were short staffed on Sunday so it took a minute to get someone on the phone. Was really good that the staff explained that ahead of time. A manager got on the phone but was not familiar with which state I would pay taxes in and said someone would call me tomorrow. That same day I received a very nice voice message from Tyler, a salesman. Tyler also called back this morning and was very pleasant to speak with, especially after some of the other places I've called and even dealt with in person. Although the car wasn't quite what I needed, I wanted to be sure Tyler got some credit for his time. You just don't see this kind of pleasantness every day!

emilykos

Apr 25, 2016

I originally liked a Mazda from Montrose Mazda in Cleveland, but didn't feel very welcome and I was only treated as a number. I decided to try out Mazda of Bedford and I was immediately welcomed by Scott, the sales manager, and Kevin, a client advisor. They made me feel relaxed and comfortable as I looked around the lot. Kevin took the time to listen to me and find exactly what I wanted. My car was planned to be delivered to the dealership within the next few days and then it turned out that it had come in earlier that morning and I could take it home that same day! I originally went in for a test drive and to look around, but they made everything so simple that I ended up walking away with a new car. Entire process from sales to finance was quick and easy. I couldn't ask for anything better! Great customer service is extremely important to me and that is why Mazda of Bedford will have my business for a long time! There is no reason to go anywhere else. Thank you Kevin, Scott, and Shannon for making my car buying experience truly outstanding!

Holly Hall

Apr 24, 2016

I cannot say enough about the excellent service we received from Mazda of Bedford. Very professional without being pushy. Sean was very knowledgeable about the car and was one of the best sales people. Everyone was customer focused and made us feel welcome. I cannot say enough about the positive experience we had.

Ed2476

Apr 23, 2016

I met with the sales rep with a friend and we were both looking to purchase new vehicles. We were told by the sales rep that we would need to give a deposit so they could order the vehicles that we wanted. The sales rep Tyler gave us a form to fill out and ran our credit cards. Before we agreed to do this he assured us that if anything could not go through with the deal that this money would be given back to us no questions asked. I was nervous doing this because to get the vehicle I still needed my father to co-sign with me to get the financing along with getting title of my current vehicle signed over from my ex-wife for a trade in. He assured me that if anything happened with the financing or anything else preventing the sale of the vehicle the money would be returned. Well now that I can no longer get the title transferred for the trade in or get my father to co-sign due the price of the vehicle payments the rep Tyler and the dealership have gone back on their word. They have told me they are keeping my deposit and too bad. I have spoken to Tyler a few times and begged for them to do the ethical thing in this matter and he has even agreed that this would be the right and appropriate thing to do but says he cannot do this because the sales manager will not allow him to. I have also spoken to the sales manager Scott Newman on a few occasions and he has told me he will not give me my deposit back either and that he is keeping it. They have also threatened to keep my friends deposit and are either doing that or increasing her pricing since we are both no longer buying vehicles from them. That seems very shady and unethical to me. Either keep her pricing the same or give her her deposit back. I am hoping this dealership does the right thing and gives me my money back. My hands are tied, I cannot get financing but they don't seem to care and are going to keep my money anyways. Not good customer service or sales practices

Flora81

Apr 23, 2016

If you want quality and excellent customer service, these are your people. Great cars, best dealership. Great people. What more can I say? They're the best.

Zee123

Apr 18, 2016

This is my third car from Sean at Bedford Mazda. I return to Mazda due to their commitment to Quality Care to their customers and want to make sure the ownership of my new SUV was exciting. I highly recommend Bedford Mazda, they are professional, helpful and treat you with respect.

Cakes

Apr 12, 2016

I needed a car and went to three different dealerships in Bedford. Initially, Mazda was the underdog. I didn't know a lot about their cars and really had my heart set on a Toyota (Camry or Prius). However, with a great product and sales associate, Tyler was able to pull me over to Mazda. After going to Toyota, where I was unimpressed and my interest plummeted, I quickly returned to Mazda to buy my car. Thank you Tyler for showing me how great Mazda and buying a car could be. I've never had a better experience purchasing a car and do not regret my decision now, two months later.

Jodie

Apr 7, 2016

This is my fourth car from Sean at Bedford Mazda. I went in for service on my current Mazda, stopped in to say hi to Sean and left with a brand new car. I had some time while they were servicing my old car and Scott suggested a test drive. They wrote up a deal I couldnt pass on and the rest is history. I highly recommend Bedford Mazda, they are professional, helpful and treat you with respect.

JoeD2016

Apr 6, 2016

This is the second time I've bought a new vehicle from Mazda of Bedford. From now on they will be my first (and probably only) stop when buying a new vehicle. They are truly concerned with making a customer, and not just a sale. I can't say enough good stuff about them.

Happy Customer

Apr 3, 2016

Excellent customer service. Many options to choose from due to large inventory. My sales associate had a vast knowledge of the Mazda vehicle as well as comparisons to competitor like models. The dealership had a friendly environment and focused on what I wanted without the pressure or push to get "the deal done". I would definitely recommend buying a vehicle from them.

Andrew

Apr 2, 2016

Met with Jeff Claypoole today at the Mazda dealership. He was new to Mazda, but had been in the business for the past 20+ years so felt knowledgeable, even if he still had to look up or ask co-workers regarding some things specific to Mazda. Felt that the dealership was very friendly and easy to ask questions of to find out what I needed to know.I looked at a Mazda 3 while there and it ended up not currently including some of the features I was looking for, or when it did include others I wanted, it only had them in the highest trim level, which didn't compare to the competitors lower trim levels. That said, the staff there was excellent, so it wasn't a problem with the buying experience, just the features available at the time.Jeff even stayed after to allow us a test drive to compare features and that shows dedication. Thanks!

SB

Apr 1, 2016

I went to the Bedford Automile hoping to drive (5) small SUVS I was interested in. My first and by far BEST CUSTOMER service came from Edward Ross at Mazda of Bedford. He was so knowledgeable and answered all my questions confidently and made me very interested in a car that was not originally even on my radar. I left feeling happy and kind of excited. I have not finalized my decision yet, but the Mazda CX-5 is in my top two now. That is not only because the car seemed sturdy and was exactly what I was looking for, but mostly because of how patient, respectful and AWESOME Edward was!

Tania L Johnson

Apr 1, 2016

In order for me to purchase my car, Craig and Mike stayed after closing to close the deal!! Now that is dedication to make the customer happy!!

Yuck3

Mar 30, 2016

We had a wonderful experience buying our first Mazda. Tyler was extremely knowledgable and helpful getting us the best deal for our car. Ray was very experienced and kind.

bb8

Mar 28, 2016

After a negative experience at another dealership, I was dreading going into another dealership. However, I need not have worried. Mike Marzak gave me an out-the-door price via e-mail. When I came to the dealership, we went on a pleasant test drive. The car was exactly as described. When it came time to work out the financing, the price was exactly what Mike had told me over e-mail. They gave me KBB value for my trade, and got a financing rate better than I thought possible through my bank. Just an excellent experience all the way around! I would highly recommend Mazda of Bedford to anyone.

bkh83

Mar 28, 2016

I did have a long wait while waiting for finances to be sorted out, however, that is no fault of the sales team. Who showed me a car in my price range and budget. The trade-in price I was given was better than expected, and it really allowed me to get a deal done. I like that I walked in there with a specific price point, and Tyler made sure I looked at the right car, and Ray helped straighten out the finances that were causing the wait. I am happy with my car, and with the customer service I was given today from Tyler. He isn't pushy, and he comes across as somebody you feel like is on your team.

Proudmomof2

Mar 16, 2016

I recently purchased my 17 year old son his 1st car. My salesman was Edward Ross. Edward Ross went above and beyond my expectations with this experience. While I was apprehensive about buying him a used car. Edward was very knowledgeable and informative about the vehicle. It was great Edward showed my son how to maneuver his way around the engine. He showed my son how to check the oil stick and the importance of preventive maintenance of a vehicle. I really appreciated all his expertize. Thanks Edward, YOU ROCK!!!!

Biswaroop

Mar 13, 2016

Hi I recently Visited the bedford Mazda outlet and I Met Edward Ross. He was really brilliant explaining the nuances of different cars and in understanding my requirement. His interaction was very customer friendly. I wish to visit the outlet again and do business with them.

rsssilvy

Mar 11, 2016

Best Experience I've ever had with a dealership. Mazda of Bedford treated me with respect and was upfront and honest. Spent the day looking over info with Edward Ross and Scott Newman. They were really friendly and explained everything we needed to know about the car we were looking to lease. Then we met Mike (The Wizard) and he got us a great deal. He also went over the lease with us and all the info we needed to know before we signed. They also let us make payments to the down payment and let us drive the car home same day. Some of the nicest people ive ever met. Highly Recommend to anyone looking for a great car from a great place.

silverbullet

Mar 3, 2016

I just leased a new 2016 CX-5 after owning a CX-7 for 9 years. Sean Hardnick sold me the CX-7 and I went back to Sean for the new car. I would trust any of the sales people and this dealership - they don't have to "hard sell" anyone - the cars sell themselves due to the quality. I have never owned a car as long as my CX-7 and I traded it only because I wanted something smaller and better on gas. Sean showed me several options, took his time, talked about other makes and models and their records and let me come to my own decision. Then he gave me a great deal on my CX-7 and the new CX-5. I have been a Toyota groupie before my CX-7 but am sold on the technology and engineering of the Mazda. I tried hard to make the reports on Chevy, Ford, Honda, etc. sound better than Mazda, but in the end I knew I was getting the best car and the best deal at Mazda of Bedford. The owners were even there and spoke to me about my experience, the car I had, the car I leased and what I liked about the dealership. The service department is the best - have arranged service when I could come, know me by name and let me know when issues needed to be addressed. I feel safe in my Mazda and I know the service department will keep it that way. I would recommend this dealership, sales staff and service department to anyone who wants a great car at a great price. Thanks Mazda of Bedford for making my life easier!

shotgunne

Feb 28, 2016

This is the second car I have leased from Mazda of Bedford. I came back because my first experience was good. This time they had a different manager, Scott Newman, and my experience was great ! Everyone from my salesman Craig Toddy, to the finance manager Mike DeSalvo, to Michelle in service, couldn't have been nicer. Craig was very thorough at delivery explaining the various features of the car, Mike made the paperwork part of the transaction actually enjoyable, and Scott was phenomenal throughout. Honesty, integrity, and genuine concern for the customer seem to be the way they do business. That is hard to find today. I just want to say thank you to everyone involved in my transaction. I even had one of the owners, Chris Houdek, thank me personally for my business. Where else are you going to ever have that happen ? Kudos to Mazda of Bedford, you do it right and have a customer for life !

lukeweiner54

Feb 27, 2016

Tyler and everyone I dealt with here were very helpful and friendly. They made this a good experience and I was very happy with this dealership

Abbeywells

Feb 26, 2016

Awesome!!!!! So friendly and provides outstanding customer service! The new car manager was very friendly. Scott was very helpful! :) I would highly recommend Mazda of Bedford for any new car needs.

btravers75

Feb 25, 2016

Edward and Scott worked really hard to get me what I wanted and more. I purchased a new car and traded in my old one. The gave me a very fair price and treated me very well. It isn't very often that you go into a dealership and they are able to get you everything you want. This is our third Mazda from them and they really treated us fairly.

Glenda045

Feb 24, 2016

The salesman was very personable, and accommodating. He listened to my concerns and had good recommendations for what car would be best. The overall experience was great. We were able to negotiate a deal and get the vehicle we wanted.

Kendallsmom

Feb 6, 2016

Ed & Scott tried hard to come up with a fair price for the new car we purchased as well as our trade in value. It took some back & forth but all of us were satisfied overall. Scott & Ed both have outgoing personalities without being overly pushy. I will refer friends and family to them. Sherry Marshall

Mazda1

Jan 28, 2016

I had a good experience with the entire team!Sean was my salesman and is very professional. This is the second car I have leased from him.

mgsk1987

Jan 25, 2016

I went to this dealership to look at the Mazda 6 after doing some extensive research on the internet for this model. I was promptly greeted after arriving but was not 'pressured' in any way during my conversations with their sales staff. Edward was incredibly knowledgeable and informative regarding the Mazda products and did a very good job of comparing and contrasting the various models that I was looking at. I was able to test drive the Mazda 3 and Mazda 6 with comparable equipment so that I could get a better feel for both cars. After I made a decision to purchase the Mazda 3 GST the rest of the process was seamless. I met Scott Newman, General Sales Manager, who was very friendly and accommodating to me and my wife. The financing side of the experience was one of the best that I have ever experienced in my life. I spent no more than 10 minutes with the finance manager who explained all of my financing options/choices but at no time did her ever try to 'hard sell' me on any products or services. Normally, a visit to a dealership to buy a call lasts 3 or 4 hours. I think that I was in and out in 1 1/2 hours, including my test drive. Subsequent to my purchase I received a phone call and email follow up from Edward ensuring that I was totally satisfied with my purchase. I would highly recommend this dealership for anyone considering purchasing a car, especially considering that Mazda is rated as the #2 brand by Consumer Review.

ken59

Jan 19, 2016

The salesperson - Kevin O'Malley - and Scott Newman were easy-going and easy to work with. They made the numbers work to our advantage and we got a great car. thanks.

ClevelandMama

Jan 8, 2016

We bought a CX-5 after looking at similar sized/priced SUVs. Tyler, Scott, and Ray were so helpful and professional. Looking forward to working with them in the future. It was not high pressured. They were honest about their product and supportive. I highly recommend this team for helping you with your next car.

ezdrive

Jan 5, 2016

I have been purchasing cars from this dealership for over 20 years. My first Mazda was a 1996 Mazda Millenia that I purchased for my Mother. I have built a trusted relationship with several employees including the service department, sales and finance. I have always received excellent service from everyone. Sean Hardnick has been my sales contact for my last three purchases. This gentleman handles himself with such a high degree of professionalism, that he make the buying experience fun. I have purchased many high end cars including Mercedes, Audi and Volvo, but the Mazda brand has always given me over 100% driver satifaction

twhit89

Dec 31, 2015

Love my 2012 mazda 3 i bought. The sales guy was very helpful and straight forward. He ran his mouth a bit but his good looks made up for that. Over all great experience and the whole crew working there were great.

Jackie789

Dec 29, 2015

When I wanted a car to replace my 2001 626 I couldn't consider any other make but a Mazda. My car is still in pretty good shape, but I needed an AWD vehicle. I haven't purchased a car in a long time. Sean made the process easy and seamless. I considered some other cars, but the service at Mazda is impeccable. They have maintained my car for 14 years, and I trust them without question. When it was time to buy a new car Mazda was my best and only choice. Thanks Mazda.

sstuckert31

Dec 28, 2015

From the first email to the Internet Sales Manager/Associate until the moment I walked out the doors with my new car, Shannon (Internet Sales), Craig ( Salesman) and Scott ( Sales Manager) were great! Overall, great experience for first time buyer. They worked with me on pricing, didn't make me feel pressured at all, and had a sense of humor as well! Thank you again Mazda of Bedford!

berko

Dec 27, 2015

Our salesman, Edward, answered our many questions. He maintained a calm demeanor and good sense of humor getting us through our first automobile lease. Good job Bedford Mazda, we will be back.

Lanceis#1

Dec 21, 2015

Mikal Mims was fun to work with to get my new CX5 purchased. He is quite the young gentleman. He was very nice, you have a wonderful employee.

Satisfied Customer

Dec 18, 2015

I recently purchased my first Mazda....a 2016 CX-5.This dealership went above and beyond to make sure that I am COMPLETELY happy with my purchase.From the initial sale to the service afterward this has been a positive experience.Somehow there was a nail in my tire that came home with me and they REPLACED my tire so I wouldn't be worried about my brand new car!Just can't say enough about the team at Mazda of Bedford.

KrausHouse

Dec 13, 2015

Today was our first visit to this dealership. We arrived apprehensive and on guard because of a horrible past experience elsewhere. We had contacted Mazda of Bedford and set up an appointment to see a specific vehicle. Jon Chaney was prompt and helpful in setting that up for us. We even called the night prior because the internet price had gone up by $770! Shannon Clark assured us that it was simply an error and they would honor the original price. What a wonderful relief it was to meet and work with honest people who respected us! Never once did anyone attempt to sell us a different vehicle. They were true to their word, honored the original price and honored a $200 off coupon we printed from the Bedford Automile website! Craig Toddy was a real gentleman and was thorough in his explanations and genuine in his care of our family. Ray in finance did a great job summarizing all of thr lengthy paperwork and answered every question. We're so happy with our purchase and thank God for each kind and honest person we met at this dealership!

Amy O

Dec 5, 2015

Had a great experience at Mazda in Bedford and would highly recommend Kevin. I feel he listened to my needs, and with no pressure, no "upselling", or any of the other negatives we experienced with other dealers, put me in a car much better for me than the one I thought I wanted. By far the most professional, patient salesperson I've met. Thanks Kevin - I love my Mazda 6!

carbuyer123

Dec 1, 2015

Helpful staff worked through financing issues without being too pushy. Good value and very knowledgeable sales personnel. Overall good experience and would recommend to others.

Me. Diva

Dec 1, 2015

Found exactly what I was looking for at a price I could afford. I appreciated not feeling pressured to make a buy. My entire experience was wonderful. Would definitely recommend this dealership, and I would go back again.

Licia Celznick

Nov 29, 2015

I am very happy with the purchase of my 2016 Mazda 6. Philip Cohen was the sales person and worked with us to get the price we wanted to purchase the car for and I did not feel like I was under any pressure. They found the color I wanted and called me when the car arrived at Mazda of Bedford made arrangements to be at Mazda of Bedford at 9:00am on Saturday to do the financing and go over the car. Jim Kueber took a lot of time going over all the features of my new car and he did an excellent job at explaining everything. I would buy another Mazda at this dealership. Thank you.

Golden32

Nov 22, 2015

As soon as I came into the dealership i was taken seriously, and i was helped properly. I am young and could have been easily taken advantage of but i wasn't. The men and women at the Mazda dealership of bedford make you feel welcomed and at home, and help you find what you want in your price range. This is the first car I have ever bought and I will definitely be back to buy my next one. This was an amazing experience for me and i honestly will never forget the people of this dealership and how they helped me as much as they could.

HAPPYTOBUYIT

Nov 19, 2015

I had a great experience for the 1st time in my life at a dealership (7th car I have purchased). It started with as soon as I walked into the door last night near closing time where Jon met me and greeted me with an offer to assist and get a beverage for me while I waited for a salesman. I worked with Kevin O'Malley who made me feel like I was talking to a friend versus talking with a salesman. Kevin had a great perspective on all of the cars that were similar to the car I was looking to buy (Mazda 6). He is definitely a guy who likes cars and likes to drive, I was very impressed with his ability to accurately compare each care to one another. I have spent a lot of time test driving cars this go around as I could not make up my mind as to what was going to best fit my needs and ended up driving 14 different vehicles. Keven not only was familiar with the specs on all of them, but also in how they handled and what the performance felt like compared to what they look like on paper. I thought he was just BS'ing as most salesman do, but when I continued to question him and press him about different cars he really knew what he was talking about and we had a few laughs, none of the awkward dealer ride along feelings I had at the other places. They were happy to work with my trade in as well and when we got to the contract write up Mike was super efficient and did not waste my time. Like I said it was a great experience and I will happily look to come back here for future car needs

zach24

Nov 15, 2015

This is my second Mazda from this dealership and I couldn't be happier. I dealt with Sean Hardnick throughout the purchasing process and received outstanding customer service . Sean gave me the proper insight to which model I would be interested in and respected my budget. I would highly recommend Mazda Of Bedford and sales agent Sean Hardnick for the best car buy experience possible.

satisfied customer

Nov 13, 2015

Very knowledgeable and personable staff. Salesman Edward Ross is the best. Was available throughout the process to answer all questions I had. Even now after the sale he is still available to help with questions. Never felt pressured or rushed in any way. Feel like I got a fair deal from start to finish. Feel like I was treated with respect and like a valued customer.

Hamaca1

Nov 8, 2015

I have been purchasing mazdas from this dealer and the same sales person for over 20 years. Need I say more? It is to the point that I can negotiate the purchase of a new car over the phone, subject to driving the car. We have also made multiple referrals to our sales person as well as to the dealership. Equally important, we have a great relationship with the service department that really takes care of us. We only purchase a car every 2-4 years; however, we regularly service our cars, so we obviously have more contact with the service department than the sales people. In conclusion, our family strongly recommends Mazda of Bedford.

luje

Nov 5, 2015

Buying a car is exciting but scary. Craig Toddy made me feel very comfortable and helped me make the right decision. I didn't feel pressured just informed. I'd very highly recommend him, Scott Newman and this dealership to any and all I know who are interested in buying or leasing a car.

NurseDonna

Nov 5, 2015

Salesmen were friendly, knowledgable ,and attentive. Thoroughly enjoyable experience. I came in to test drive a Mazda6 and was very impressed with showroom staff. Instantly greeted and made to feel welcome. Salesman available immediately and kept the process moving smoothly and quickly. First service appointment already scheduled. Best car buying experience ever.

BeckyK

Nov 4, 2015

I have been a loyal Mazda owner for over 10 years. After starting a family I decided it was time to get an SUV. After researching multiple vehicles including makes and models I came into Mazda of Bedford to look at the CX5i and test drive the vehicle. I have been going to this dealer since my very first Mazda 6 and I cannot say enough good things about the dealership, the experience and especially the people. From the moment I walked in to the moment I left I was treated with the best customer service and left with exactly what I was looking for. Scott Newman has been there for me every step of the way throughout all of my Mazda ownership experiences and is an amazing sales manager and treats me and everyone else he encounters like family. I find it hard to believe I considered going elsewhere for my new vehicle, I know that through the years and years to come this dealership has been wonderful to me and I will return again and again, thanks Mazda!

Claudio001

Oct 29, 2015

This is the second Mazda car that I purchase from this dealership. Both times the service has been excellent. The salesman was not pushy, listened to what i needed, and delivered what I needed.The whole buying experience was very smooth.Everyone at Mazda of Bedford is very professional. I strongly recommend this dealer if you are in the market for a Mazda.

CLE Lauren

Oct 26, 2015

Its immediately apparent that the people at Mazda of Bedford care about providing good customer service. As soon as you walk in you are greeted by someone who assesses your needs and finds someone to help you. We worked with the salesman Phil who was kind, extremely knowledgeable, and guided us through the car buying process even after we had agreed to lease from him. The manager also worked with us to address our specific concerns and checked in throughout the process to ensure that everything was going well. Compared to our experience at other dealerships, leasing at Mazda of Bedford was a very enjoyable experience, and I have confidence that if any issues come up over the term of my lease they will continue to provide great customer service.

klmorgenstern

Oct 19, 2015

I own two 2014 CX-5's both purchased from a different dealer. I elected to use Mazda of Bedford for my service rather than the selling dealer (Eastside Mazda) because Eastside Mazda failed to provide warranty information on their extended warranty program at the time of delivery and then refused to honor the warranty after I completed routine maintenance (oil changes, etc) at NTB. In addition, Service personnel at Eastside Mazda were arrogant, aloof. Mazda of Bedford welcomed me, enabled my service needs by arranging short-notice service requests and then provided discounts even though I had no coupons. Most importantly, they completed my service correctly including service bulletin updates. The Service Manager, Michelle was cooperative and helpful, but I especially appreciated my interface with Milo Milosevic. Lastly, the service bays are clearly visible and accessible. Mechanics are friendly, willing to communicate/educate.

John

Oct 16, 2015

Just picked up my new (old) car. Eric Ross worked hard to find a great car within our specific budget. Everyone there was helpful and fast. (And I am very happy with my new, used Mazda.)

Laura Skrebunas

Oct 16, 2015

We visited this dealership about a year and 1/2 ago, buying a car with my brother, and was assisted by a very helpful sales consultant, Tyler Phelps. Our experience with him led us to come back this week in search of another vehicle. Both Tyler and his manager Jon Chaney gave excellent service. Would definitely visit this dealership again.

bromley

Oct 16, 2015

Tyler was very knowledgeable and could answer all our questions. He was flexible and easy to work with, which made the selection and negotiating process much less painful that I was expecting.

torty5

Oct 16, 2015

We visited this dealership about a year and 1/2 ago, buying a car with my brother, and was assisted by a very helpful sales consultant, Tyler Phelps. Our experience with him led us to come back this week in search of another vehicle. Both Tyler and his manager Jon Chaney gave excellent service. Would definitely visit this dealership again.

Mike C

Oct 15, 2015

As a potential out of state buyer, I called about a used dodge car. Not only did they contact me back, but even went and test drove the car to answer questions I had about it's condition. Very honest and polite.. I appreciate their professional attitude. And never pushy or rude!!! Good people! Thanks Mike C

thelastwaffle

Oct 15, 2015

Buying a car is typically a 0/10 would not recommend experience, but I was impressed with working with Kevin. He was friendly, knowledgeable and made the process quick and painless. It's refreshing to work with somebody who is also a no-xxxxxxxx kind of person.

Marion Tarbell

Oct 14, 2015

Our salesperson, Tyler Phelps, was very knowledgeable of the new vehicle in which we were interested. He was available when we needed him and was very courteous.I would highly recommend Mazda of Bedford and Mr. Phelps to a prospective buyer.

Terry

Oct 13, 2015

My wife and I went to Mazda of Bedford after visiting a Mazda dealer closer to our home. The first Mazda dealer located on the west side of Cleveland (Brookpark Rd)was a nightmare to deal with. We liked 2 Mazda 5s on the lot. We began to wonder when we saw our salesman walk through the showroom with jumper cables. Both brand new 2015 Mazdas had dead batteries. I guess it should have been a clue when the pic of the car had snow beside and no leaves on the tree. It was early October when we went to the first dealer on the west side of Cleveland. We decided to drive a little further and go to Mazda of Bedford. We had an awesome, professional experience. Shannon and Tyler were the best and I recommend the drive from the west side of Cleveland.

dealerrater screen name

Oct 12, 2015

Shannon and Sean were both very industrious in their approach. They were actively interested in discussing what I had in mind, and wasted no time finding and getting me what I wanted.

car buyer 1

Oct 9, 2015

I just bought a new Mazda CX-5 to replace my 11 year old Mazda MPV which I was sad to say goodbye too. Evan Salsbury was EXCELLENT to work with "down to earth", personable, and knew a lot about mechanics too. If he needed more information he would ask his boss, Scott. He also spent quite a bit of time showing me how to use Navigation and Blue Tooth. I have used this dealership for years as it is where I purchased my prior vehicle. Their Service Dept. is excellent as well. My only issue which was upsetting was that I had some difficulty working with Ray in financing the car, as not all available options were mentioned after I specifically asked for alternatives. The option I was interested in is actually on the website. Things worked out but I was told about an incentive and then it was going to be removed.

decker_75

Oct 7, 2015

We drove 2 hours from Pittsburgh to look at a used car and we were welcomed with the car we were interested in sitting out front for us to look at and test drive. We did have a monthly payment limit and they did everything possible to make this work for us. Scott Newman was very awesome to work with. We did have a long wiat because it was a Sunday, but they constantly checked on us and ultimately worked hard to make us happy. I definitely recommend this dealership. Worth the drive :)

megan7009

Oct 1, 2015

This was my first time buying a brand new car, and I fell in love with the Mazda. I worked with Kevin O'Malley, and he was very helpful, and helped me get the car in my price range! I wanted the crystal blue Mazda, and Kevin drove all of the way to Columbus to pick it up!

A Thomson

Sep 29, 2015

My husband and i just got a fantastic deal on a trade in for a 2016 mazda 6. We love the car maybe just a little more than the people we worked with at Mazda of Bedford. Our sale person, Ed Ross, was patient, not pushy and very knowledgeable. We also worked with Scott Newman initially and Jon Chaney who were courteous and accommodating. Lastly we signed all of the paperwork with Ray Cieslak, who was well organized and efficient, which happily made the 30-odd signatures required for the sale not just bearable but a pleasure. With ten previous vehicle buying experiences under my belt, i can honestly say this was by far the best. If you haven't already, you need to see for yourself.

andrea thomson

Sep 29, 2015

My husband and I came to mazda of bedford looking to get a fair trade for our truck on a new car.we worked with scott newman, jon chaney, ray cieslak and our salesman, ed ross. all were gentlemen and informative, patient and courteous. i would encourage anyone to visit them for their next car buying experience. there was no pressure, only prompt, considerate service. it was BY FAR the best car buying experience of my life. i have survived about ten previous vehicle purchases in the past and this one left me with no second guesses, only a feeling of accomplishment and trust in my choice and the knowledge that i will be well taken care of in the future. thanks to you all.

Patrick124

Sep 25, 2015

Sean was great to work with, very friendly and knowledgeable. This was my first car-buying experience and he answered all of my questions and went beyond those. He took me on a test drive as well and showed me all the specs of the car (Mazda3).

Gary,2015Mazda3

Sep 10, 2015

I made a Mazda website inquiry and got a price quote. I called to make sure that specific car was available. I was greeted by Scott upon entering into the showroom.. He had the car ready to show and drive. Before I took the car for a test drive. Scott showed me the trunk and engine compartment pointing out the different components. And he pointed out and demonstrated how to use the different buttons within the driving compartment. He did the same with the audio system. One of the first things he did in the car was synchronize my mobile telephone with the Mazda Bluetooth. This was definitely a good experience in buying a new car. Scott introduced me to a variety of other people working at the dealership and told me about the car dealership operations and service.

Austin Barnett

Sep 9, 2015

Had a wonderful car-buying experience and was treated like a priority, not just a possible car sale. Edward Ross was a great salesman to do business with!

barnett1austin

Sep 8, 2015

Great place to buy a car; fast friendly service that left me feeling like they really cared about me and my needs. I will shop with this Mazda dealership for years to come!

davidt

Sep 7, 2015

Dropped in to drive and purchase a 2015 mazda 3. The customer service was great and I didn't have to deal with the normal sales man stuff of them trying to sell me anything I didn't want. I got me into the car I wanted and I had it purchased and was on my way. Overall the did a great job. Also before dropping in I had communicated with them online and they were extremely helpful and responsive to me during that time.

KRosner

Sep 7, 2015

Great service for buying a used car. Was not directed to anything truly outside our budget - felt like we were getting the same service as if we were buying new. Ask for Edward!

anon

Sep 6, 2015

Just purchased a new Mazda 3 from them and had a great experience. The salespeople were friendly, knowledgeable and helpful. I will make sure to take my car there for regular maintenance.

beechykeen

Sep 1, 2015

We just purchased our Pre-owned Chrysler Town & Country. Mikal Mims was fantastic at assisting us with our purchase. He made the whole experience tolerable and surprisingly enjoyable, and this is coming from someone who despises dealerships on a whole. He was very personable and honest, and was able to work with us along with Shannon to find a deal we could agree on. We didn't feel pressured into the sale at all we really loved the vehicle and are glad we didn't let it slip through our fingers! It was definitely a good experience compared to dealerships we have gone to in the past. I think when we are in the market for another vehicle we will definitely check here first. Thanks for all your help!

Howard Pincham

Sep 1, 2015

I traveled across town to visit this dealership for its high customer service ratings. Tyler Phelps helped me assess the Mazda models without the pressure tactics to buy the product before I was ready. After I was sold on a vehicle I brought my family over for a test drive and they decided that they could not live with that model. Tyler was still gracious despite spending the time. Ask for this guy when you go there. You want to work with a sales professional with character. Tyler has character.

newmazda

Sep 1, 2015

Buying a new car from Mazda of Bedford was enjoyable experience. The salesman I dealt with was Mikal. He is straightforward professional who is one of the most personable salesmen I encounter to date. With other car salesmen, I found myself spending a copious amount of my time listening to vapid and vacuous sale pitches. However, Mikal does not waste your time and only informs you of the facts needed to make your purchase decision. He is patient and does not pressure you to buy right away. Mikal doesn't just sell cars, he make sure that you drive away with the car that is best suited for your needs.

semperfi

Sep 1, 2015

Had a great experience buying a new car from Sean Hardnick. He was very patient and was good at explaining all the features of the car and how useful they would be for me. Sean made car buying an enjoyable experience. Scott Newman was very helpful as well.

CoolCouple

Aug 30, 2015

Everyone was pleasant and made the transaction as quick and painless as possible. I'm impressed that they handled everything - the title, insurance, financing, etc. Evan Salsbury was our salesman this time and he really knew the cars inside and out. We drove away in our lovely new car and will be back in a few years for the next one.

29 year old female

Aug 28, 2015

i recently leased my first car from Mazda of Bedford and couldn't have asked for better service. Mikhal was very professional and efficient and showed great care and concern that I was getting a car that I was comfortable with. And the managaement went above and beyond to get me a deal that I could afford. I would definitely recommend this dealership to others!

PC1

Aug 25, 2015

I walked in the door and was courteously greeted and guided through my car purchase. All my questions were answered and my sales person was very helpful to me in making my decision which car to choose. They made me feel comfortable and I felt I could have confidence in them to make me a good deal. I think I got a great deal!

Sjoerd

Aug 25, 2015

Mazda of Bedford did their best to, completely without any pressure, find me the best offer for a new purchase. I ended up with a great deal on an excellent Mazda6, completely configured by Sales man Sean Hardnick. What a fantastic car! Thanks Sean, I love it!MoB was the only garage in the area willing to do fair business. I checked with other previous Mazda dealers, but thanks to Scott Newman's financial expertise to give me a good deal with my previous Mazda3 trade in, this was the garage to do business with.On top of the deal I got a really nice surprise with the car when I picked it up. Thank you guys, this is how you treat customers! It was a pleasure doing business with you and I am looking forward to the future !

KimGMC

Aug 19, 2015

My husband and I came in to look at two vehicles that I had found online. We dealt with Evan Salsbury who was absolutely wonderful! There was no pressure and he didn't try to talk us into something we didn't want. He was very "down to earth" and we really appreciated the relaxed atmosohere he created. The car that we wanted and eventually purchased needed to be serviced before we took it home, an issue we were told up front about. Evan did an amazing job at making sure that we were kept informed every step of the way. Evan and Jon were adamant about making everything right. The dealership itself was nice but in the end we bought the car from them because of our experience with Evan!

Dtwake

Aug 18, 2015

From start to finish we had an excellent purchase experience from General Sales Manager Scott Newman and Salesman Kevin O'Malley. Each step of the process met our expectations. Delivery was flawless.

GabryellaChen

Aug 16, 2015

After my Ford rusted through the rear wheel well, rendering it inoperable, I was forced to scramble and look for a new vehicle. I've always had my eyes on a Mazda CX-5 so I decided to research it to find the new release of the CX-3. Unfortunately, the release of the new line was such a covert operation that no one was able to provide any more details. I waited and waited and waited and finally visited Mazda of Bedford for the third and last try. At this visit, Scott was able to share as much information as he could on the location, model, specs, price and tentative receiving date of August 24th. Being without a vehicle, Sean and Scott worked hard to work out a loaner vehicle contract until the new CX-3 arrives. I considered the plan, returned the next day and met Shannon. She patiently answered my questions regarding the specs of the vehicle and compared the CX-3 and CX-5 with me from bumper to bumper. I was convinced at that point that this was the best arrangement and they were able to provide me with a loaner the next day.Fast forward to 8.13.15, I received a series of texts and pictures from Scott announcing the EARLY arrival of the CX-3 as it was being unloaded. I returned at 9AM the next day, with Shannon and Sean greeting me at the door. I test drove it with Sean which he explained and highlighted the features (as we were both learning this new model together). Upon my return, Scott enthusiastically asked how the test drive was (he came in on his day off!). We compared the Touring and the Grand Touring model side by side in the lot and decided the winner was the Mazda CX-3 Ceramic Titanium GT.In comes Ray... Like being called into the principal's office, I dreaded talking about finance. However, I was delighted to see that Ray's experiences at work to find a fair interest rate and kept me within my budget without increasing the down payment. I was even able to purchase additional protections on the CX-3 as a part of the payment plan! (Unfortunately, there were no incentives, rebates or lease options at the time for the CX-3).Throughout the process, I met many employees of Mazda of Bedford. They were all friendly, easy-going, honest, fair and patient. Their knowledge of Mazda and passion for customer satisfaction was exemplified throughout my experience. Thank you again to Scott, Shannon, Ray and Sean for getting me back on the road again, happier and "faster!" I will see you soon for the accessories!

missemily

Aug 13, 2015

I want to thank the team Ray, Jon, Tyler and Sean at Mazda of Bedford for making my transition into buying a car easy. I have bought at least 4 cars, this was by far the best experience for me. THANKYOU AGAIN for your professionalism!!! Would highly recommend.

Aleroced

Aug 10, 2015

Before visiting Mazda of Bedford, I went to other dealers nearby and the treatment they gave me was horrible, like they didn't want to sell their cars; but at Mazda of Bedford I felt the difference as soon as I stepped inside. I love their excellent customer service, friendly environment & they will help you get the car that you really want. Ask for Kevin, he will do everything he can to help you out.

carexpert2015

Aug 10, 2015

Great nonagressive customer service both during the test drive and the negotiations. Easiest experience I've ever had in buying a car and very satisfied with my purchase. Worth your time to check this place out.

Abdullah Alobaidi

Aug 7, 2015

I have been looking for many dealers to buy my first new car and I stopped by Mazda bedford and I have wonderful experience with them the people working in this dealer are very helpful and kind and special Mr.Mike he works in the financial departments he was really helpful and also the sales man his name Sean help me as well and gave me the best assistance and this dealer gave me the best offer I ever I had so I need to tell them thank you and If u really looking to buy new car with out thing go there and u will be driving ur car back to ur home .

kstickel

Aug 3, 2015

I had been to a few different dealerships looking for a compact SUV when I found a make and model that interested me at Mazda of Bedford. Antonio helped us out, was very friendly and not the typical "pushy" salesman...he helped us to take our time and make the best decision (which was to buy the vehicle!) In addition, the most impressive thing about this place was when I discovered some issues a few days after driving it off the lot, and they paid for ALL repairs...even down to my freezing windshield wiper fluid. I have been driving this SUV for seven months, I LOVE it and it runs great. Thanks Mazda of Bedford!

lovelynancy

Jul 30, 2015

Edward took the time to explain the difference between Mazda Sedans. I had never driven one until 3 days ago and I fell in love with it! I explained what kind of money I wanted to spend on monthly payments because I wanted to buy the car instead of lease. I tend to keep cars awhile and it's a work car that will see many enjoyable miles. When I picked up my car today, 7-30-15 he took the time to explain all of the new features. I was coming from an '07 Chrysler Sebring and these new features confused me, but he guided me though them until I felt comfortable. Coming from a sales background I respected his approach and I would recommend this dealer and dealership to anyone. Thank you, to both Scott and Edward! Ps. Scott, you should buy an Apple Watch!!! :)

Mgallagh

Jul 27, 2015

This is the second time that I went through Mazda and I had an awesome experience! I went in knowing what car I wanted and was lucky enough to get linked up with Edward. Apparently the car I wanted with the package and interior i wanted was very rare. They actually didn't have the exact car I wanted and was able to test drive one, that was just in a different color. Edward was very knowledgeable about the car, but even better yet, he was very down to earth. He wasn't pitching anything are information dumping on me, just telling me what I needed to know. I've been in sales the last 5 years and I cannot stand when someone tries to sell to me, and he was very low to no pressure, just making sure I got what I wanted and felt comfortable which i absolutely did. I expressed how i felt slightly uncomfortable with buying a car I haven't really seen in person which they completely understood, and it turns out the Sales Manager, Shannon Clark had the same car as mine and she let me poke around in there just to make sure I was comfortable. Once we sat down to talk numbers I had the pleasure of dealing once again with Shannon Clark. She was equally as awesome as Edward was. She showed me the numbers I was working with (which were all more than fair) but I then let her know my comfort level with the payments and she was able to make it work! I couldn't walk away with my car because as rare as it was they didn't have it in stock. Over the next couple of days of them looking for it they kept me posted every step of the way! Once they got the car they seemed just as excited as I was and I really appreciated that. Please go to Mazda of Bedford and INSIST on working with Edward and Shannon!

jtroike81

Jul 27, 2015

I arrived in the late afternoon on a Saturday, and it was busy but greeted by Craig and told that I would be helped, as soon as he was finished. He took a second to ask what I was looking for and took me over to the car in the showroom. I looked the car over and waiting just a couple of minutes before Mikal was able to assist me in purchasing my CX-5. I was so happy with how Mikal listed to what I wanted and gave me some great advice about my old car that was totaled in an accident (that I was still sort of attached to when arriving that day). I have purchased cars before (this being my third) and Mikal did not disappoint! He was friendly, caring, thoughtful and made an excellent effort to getting me in a CX-5 for the monthly payment I could afford. He even helped me schedule my first oil change! I would recommend Mikal in a second and all the staff at Mazda of Bedford.

mgallagh89

Jul 27, 2015

This is the second time that I went through Mazda and I had an awesome experience! I went in knowing what car I wanted and was lucky enough to get linked up with Edward. Apparently the car I wanted with the package and interior i wanted was very rare. They actually didn't have the exact car I wanted and was able to test drive one, that was just in a different color. Edward was very knowledgeable about the car, but even better yet, he was very down to earth. He wasn't pitching anything are information dumping on me, just telling me what I needed to know. I've been in sales the last 5 years and I cannot stand when someone tries to sell to me, and he was very low to no pressure, just making sure I got what I wanted and felt comfortable which i absolutely did. I expressed how i felt slightly uncomfortable with buying a car I haven't really seen in person which they completely understood, and it turns out the Sales Manager, Shannon Clark had the same car as mine and she let me poke around in there just to make sure I was comfortable. Once we sat down to talk numbers I had the pleasure of dealing once again with Shannon Clark. She was equally as awesome as Edward was. She showed me the numbers I was working with (which were all more than fair) but I then let her know my comfort level with the payments and she was able to make it work! I couldn't walk away with my car because as rare as it was they didn't have it in stock. Over the next couple of days of them looking for it they kept me posted every step of the way! Once they got the car they seemed just as excited as I was and I really appreciated that. Please go to Mazda of Bedford and INSIST on working with Edward and Shannon!

Justin95

Jul 22, 2015

Came into Mazda of Bedford about a month ago looking to lease a car. We had an 9:30am appointment to meat with Tyler Phelps to look at a Mazda 3. Get their with a car already upfront waiting to test drive. Get back and have a solid deal made on the car within 10 to 15 minutes. Could not have been a better experience. I would recommend this dealership and Tyler to anyone in the market for a new vehicle. As far as the car itself goes, I leased a 2015 Mazda 3 4 door with tech package plus nav and I absolutely love this car. This car makes driving fun!!!

mike1

Jul 12, 2015

Came to Mazda of Bedford dealership few weeks ago just to look at cars/prices, Was very impressed with sales person Sean Hardnick who showed different Mazda cars and described options available to purchase or lease a new car. Sean also introduced me to sales manager Shannon Clark. Although both of them wanted me to get a new car that day I wasn't ready at that moment. But I do remember not feeling sales pressure that many car dealerships put on prospective buyers. During follow up call from Sean I said I'll in his showroom the day I'll be actually shopping for new car. Few weeks later I had a list of seven cars of different manufactures I wanted to look at. The first on a list was Mazda CX-5 from Mazda Bedford. We went for a ride, liked the car, made decision not to look at other cars from my list, left deposit and went home. Next day asked on a phone for a quote for upgraded CX-5 model, few minutes later got a quote. The following day car was ready at exact time, paper work was done in advance, Sean described all push buttons, showed service department and I drove away in a new car with a good feeling of driving good car after dealing with smart intelligent friendly people. Michael.

rclements10

Jul 12, 2015

Kevin O'Malley was my rep from this dealership. He made the leasing experience very easy and a lot of fun. He's a great young professional and is very knowledgeable of cars. I was new to leasing and he helped me through the entire process. I absolutely recommend his services to any and everyone that heads to Mazda of Bedford! You can tell he truly wants to help everyone who comes in.

stickman

Jul 10, 2015

Evan Salsbury was my sales rep and he did a great job listening to my needs and answering my questions. I had questions after I bought the car and Evan was very responsive and texted me back quickly. I would recommend buying your next vehicle from him and this dealership. Also the financing piece was easy and the numbers were exactly what they had quoted me- no surprises.

PaulShap

Jul 7, 2015

From the moment we walked into the dealership Shannon remembered our names and welcomed us with a warm smile and great enthusiasm. She offered any assistance she could and and told Sean we were here. Sean then left mid-lunch to come and talk with us, take a test drive and work out a great deal for us. From start to finish this was the least stressful most enjoyable buying experience I could imagine. No one pushed us into anything we weren't looking for and made sure we knew what the best deal was. We were treated like friends, not just customers. We laughed, we talked serious, and most of all we were comfortable with our purchase. Having such an incredible car buying experience now relieves me of any anxiety towards future car buying decisions because I know the right people to go to. I would highly recommend this dealership and especially Sean Hardnick (Sales) and Shannon Clark (Sales Manager) to anyone inquiring about a Mazda. I know that I will be back when the time comes again. THANKS GUYS!!!

MEGHADZ

Jul 1, 2015

Kevin O'Malley was an absolute pleasure to work with. He was sincere with the sale and was looking out for our best interest with the car purchase. He went the extra mile with giving us the best option, and was a relatable and fun person to work with. I would definitely refer fellow peers to work with Kevin in the future.

rmckbs

Jun 30, 2015

Sean Hardnick found my wife and I wandering around the showroom on a Saturday afternoon, he was more than helpful he listened to my wifes request That says it all. I appreciated how both of us were treated even though we came back a few days after our initial visit. We will definitely recommend to all of our Family & Friends to see Sean Hardnick at Mazda of Bedford..Scott Newman the General Sales Manager treated both my wife and I like we had known him for years, and was willing to negotiate a great deal for US thanks again..Rich & Marie

Santazia

Jun 30, 2015

I enjoy doing business with Mazda. The people there are great and helpful! I will continue doing business there! Thanks again Mazda! I was able to get a brand new car just like that!

Mazda Fan

Jun 28, 2015

This was by far the best experience I've had buying a car. Craig was personable and professional; he made the entire transaction so easy for me. He found me what I asked for and gave me time to make a decision with no pressure. My interaction with Jon was comfortable; he was straight forward and made sure the car was up to his standard before I picked it up. Both Craig and Jon were transparent throughout the transaction. Everyone at the dealership was great - by the time I left I felt like I'd been coming here for years. So far the car has been great - I love it! I've already recommended this dealership to a friend and will definetly be back when it's time to buy my next Mazda.

mazda hitman

Jun 27, 2015

I drive over 50 miles to come to this dealership to see sean and get my vehicles.. I had a couple phone conversations to tell him what I wanted for a vehicle and what I wanted to pay.. I was in my new vehicle within 1 week and everything was done the WAY I WANTED it to. I wanted my deal simple and t what I needed and got exactly that.. my salesman: sean hardnick

dolly404

Jun 20, 2015

I have been dealing with Mazda of Bedford ,and Sean Hardnick for 20 years.I trust him to always find a car that will suit me,at the best price. Sean Hardnick is a assit to Mazda of Bedford,he is honest, trustworthy,and a excellent salesman..

schifty13

Jun 16, 2015

I enjoyed doing business with them. Mikal Mims will bend over backwards to make it work and make you happy. I will recommend Mazda of Bedford to friends and family.

janeend

Jun 15, 2015

So very pleased with my entire experience here. I absolutely dreaded going to buy a car based on past horrible experiences with haggling at other dealerships, wasted time, etc. A car accident forced my hand in trying to get a new vehicle. Imagine my surprise, relief, and happiness when I found that not only was I offered a fair market price without ANY haggling or attempts to sell me upgrades I did not want, but offered a variety of financing options in less than 15 min after deciding to purchase the vehicle. I felt great driving home in my new car, and felt the entire process was not only transparent, but that the staff there truly cared about making this a pleasant experience for me. This place has my business for life! Thank you Sean Hardnick, Shannon Clark, and Ray Cieslak!!!

J.&B.Bright

Jun 8, 2015

My husband and I had the best experience at this dealership! They were willing to work with us and help us in any way possible! We are the first to admit that we are not the easiest customers to work with but they were wonderful and a pleasure to speak with throughout our car buying experience. We had a horrible experience with our hometown Mazda dealership and decided to stop into Mazda of Bedford one evening on our way to Cleveland. That was one of the best decisions we could have made! Bill and Scott are wonderful people to work with and it was definitely worth the hour and a half drive to purchase from them! We cant thank you guys enough for taking the time to help us and make our experience the best it could have been!

kelly80

Jun 8, 2015

I made the jump to Mazda with a 2016 CX-5 after having driven a Subaru for many years. I had a great experience with Tyler Phelps. The process never felt rushed, and Tyler was attentive and informative during both of my visits. Everyone else at Mazda was warm and welcoming too. Tyler introduced me to the service department once I purchased the car. He even sat in the passenger seat for about 20 minutes with me, teaching me everything I need to know about the touchscreen and features. He should do youtube instructional videos about Mazda vehicles--he provided just the right amount of information at just the right pace for me to feel confident about all the dials and options as I drove away from the dealership.Overall, I'm so pleased to be a part of the Mazda family. Thank you!

Val214

Jun 5, 2015

We just picked up our new Mazda CX-5 and could not have been more pleased with our buying experience at Mazda of Bedford! The entire staff that we dealt with was warm, welcoming and personable. All of our questions were answered thoroughly and we never felt pressured to make a decision. They worked very hard to find the exact car we wanted! Highest praise goes to Mikal Mims, our salesman, who went out of his way to make this the most enjoyable car buying experience possible!

Ricot216

Jun 1, 2015

Antonio Byrd and John Chaney has wonderful work in customer service. I felt like I own the car already. They both are friendly and is great in selling a cars to anyone.

M. Hart

May 30, 2015

Sean Hardnick is an excellent salesman!!! I was nervous about purchasing a new car and having an honest salesperson. Sean was very honest and he took the time to answer all of my questions. My experience of purchasing a car from Mazda was relaxing without any pressure at all. I am grateful to Sean for his patience and honesty! I highly recommend Mazda of Bedford. Thank you all!!! -M. Hart

jdewerd

May 29, 2015

A friend recommended Mazda to me. Except for the Miata & RX-7 I knew little about the brand. The dealership took their time educating me on the value of Mazdas and showing me much 3rd party testimony instead of just giving me their opinions. In fact, if you didn't specifically ask them what they thought you should do, they would not share their opinions with you. How often does THAT happen at a car dealership?! I have bought many cars in my life of 50 years, and I can say that this is by far the best dealership I have ever worked with on the Sales side. I understand their Service people are just as good, the manager having been there between 10 & 20 years.

julieaweigand

May 29, 2015

By far THE BEST dealership around. I have purchased two vehicles from Mazda of Bedford. Each experience has been amazing. The customer service is amazing, the deals I receive are extremely fair, and go above and beyond what any other dealership can do. Sean, Shannon, Jon, and Ray all treated my husband and I as friends and not customers. They truly listened and worked their hardest to get us the best possible deal; and they did. There was no pressure and answered all our many, many questions patiently. Words cannot express how excited my husband and I are to have our new vehicle and a "home" dealership. We will definitely be going back to Mazda of Bedford for our next car purchase. Than you so much Sean, Shannon, Jon and Ray for your hard work and kindness to Wally and I!!!!! God bless you all!!

Christian Mills

May 22, 2015

I wanted to replace my Nissan Altima with a new car. I still owed money on it but they figured out a way to get me approved and still have a reasonable monthly payment. My family has gotten our past two vehicles from Sean Hardnick and we have loved both of them. He took the time to allow me to test out several cars until i found one that i like. I ended up getting a brand new 2015 Mazda 3. I am extremely happy with the service i received i will be getting my next car from Mazda of Bedford!

acunningham33

May 19, 2015

I purchased a new Mazda3 from these guys last night and had a great experience. I dealt with Tyler Phelps, Scott Newman and Mike Delsavo. Everyone was exceptionally helpful and patient as this was my first time buying a car. They worked numbers around what I could afford, explained everything in great detail and helped make this a painless process. I walked in around 7 pm and walked out around 8:45 and that included the whole process of filling out a credit app, financing, paperwork and everything else. I love the car so far and the service at Mazda of Bedford was exceptional. I'll definitely be going back in the future!

jbrin2745

May 19, 2015

Sales and finance team went way above and beyond what I expected. Fast efficient and friendly. They did not have the car I was looking for in stock but looked to find one without trying to shove one on the lot down my throat. I will purchase any future Mazda from this dealership. I will also recommend any family and friends looking for a new or used Mazda.

mcolon

May 17, 2015

Just picked up a 2015 mazda 6 from here and the service from the staff was superb. I couldn't have asked for better service. I will be a repeat customer for many years to come. Bill (our salesman) was very knowledgeable and made the process very smooth for us. The sales manager went around and introduced himself and made sure that all of our needs were met. Thank you to all that helped me with my lease. You guys are awesome.

pblech

May 16, 2015

Kevin and Shannon were extremely helpful throughout the entire process. They were very informative and allowed me to take the suv on a test drive without any pressure to buy on the first visit. This is very much appreciated as I never buy on the first visit and some dealerships will make it extremely hard to leave as they "want to sell you a car right here right now". This was not the case at Mazda Bedford. Kevin and Shannon were both prompt and professional with their follow up and ability to answer questions. Overall great experience.

mike k.

May 13, 2015

I needed a car for my son who was starting a new job downtown and Craig Toddy went out of his way to make sure we had the perfect car. No high-pressure sales tactics or games with the price. He was straightforward, fair and very professional. I've had bad experiences at other dealerships but Craig and Shannon Clark made this process easy. I highly recommend this dealership, and Craig in particular.

krcostello89

May 12, 2015

My experience at Mazda of Bedford was great. They matched the best deal I received when I was searching for prices for my lease. They were all very friendly and efficient. Filling out the paperwork was a seamless process; I was in and out very quickly. Tyler has been available and willing to help with all my questions since I purchased the car and Scott was available and helpful also when I was at the dealer. I would definitely recommend the dealership to anyone who is looking into purchasing/buying a Mazda.

mkaminski53

May 12, 2015

I went to Mazda in Bedford late after work last Tuesday searching for a new car to lease. They were about to close and both the manager (Scott) and the sales associate (Igor) had family plans that they put on hold to assist me in finding the best car for my needs. They were willing to work with me on different packages and pricing. Igor did his best to make us feel comfortable when going through this process, and was entertaining which loosened us up too. Overall, due to their commitment and effort I decided to make it worth their extra time as well by driving my new 2016 Mazda 6 Sport home that same night. Win-Win for us all and look forward to the future service!Mr. Michael

bford

May 7, 2015

I am so excited for my new leased car. It is a sporty car with a lot of bells and whistles at a reasonable price!

islandstyle

May 6, 2015

I saw a car on the internet reasonably priced and the mileage was great for a vehicle of this year.After going to a dealership that I was almost at a lease end on,the experience I had with Craig was much more professional,got me in and out of finance quickly and even did an extra that most places won't do on an as is purchase.Thank you Craig and I would send anyone I know to Mazda of Bedford before anywhere else.

Hottaber24

May 3, 2015

My Fiance had bought a Mazda in 2011 and now wanted me to get a Mazda here from the same salesperson, Igor and I am SO HAPPY I did! The process was easy, no pressure or push and I got exactly what I wanted -Mazda CX5 Grand Touring AWD. The entire team was friendly and accommodating and treated us like family, and it made the car buying experience GREAT! The Mazda team wants you to be happy, buy or lease with no pressure! I highly recommend Mazda of Bedford as there entire staff is great! I will definitely be back when my lease is up!!CHEERS TO IGOR! Thank you for Everything!

rayszor

Apr 29, 2015

Went to Mazda of Bedford because I was interested in their Certified Pre-Owned (CPO) Vehicle Program. I was really impressed with both their large inventory of CPO cars and their entire sales staff. They were all very professional, friendly and knowledgeable. Walked in as a long time "Toyota" guy and drove away as the owner of a CPO Mazda - thanks to Mikal and the rest of the staff for making my "new" car purchase experience a very pleasant and memorable one!

speed3bry

Apr 21, 2015

My experience at mazda of Bedford was very pleasant. I was treated very well and the downtime was minimal. They even signed me up for my first oil change. That is a first for me. I would definitely recommend Mazda of Bedford to friends and family. Thanks again!

mike92

Apr 18, 2015

Went in purchased a new mazda last week and had a great experience! The staff was informative of my options and very hospitable. They made sure I left with just what I was looking for at a price I could afford. I would deffinitly recommend my friends to give them a visit!

Jsenturia

Apr 15, 2015

Brought our first Mazda 5 several years ago and had a great experience- fair price, fair trade-in value, good car. Fast forward to this time around: all still true, bought the same car again , great deal, fair, friendly, efficient. We were in and out with a new car without an appointment in a few hours. And, we love it!

zoom zoom

Apr 11, 2015

Great buying experience. The negotiations were simple and truthful. Scott the manager and Igor the sales associate listen to what I was saying, understood the amount I was willing to pay, knew what I wanted, and made it happen. The product is excellent. I wanted a manual transmission. The car wasn't on the Bedford lot and in two days they brought me my car from another state. It was clean and they even added a full tank of gas. I had a Toyota Rav4, which I bought new with one mile on it, and had it for 15 years and 256,000 miles. I was dreading buying a new car....I made the right choice walking into this dealership. This dealership exceeded my expectations.

lnc2015

Apr 5, 2015

Best experience buying a car! Great service, great price, very efficient, very honest, very professional, exceptionally cooperative. I highly recommend everyone at Mazda of Bedford.

brose929

Apr 1, 2015

Overall great experience. Sean and Mikal were very professional and knowledgeable about the vehicles. You must make a stop here if your looking for a new vehicle. You wont be disappointed!

SAAB 9-5 Larry

Apr 1, 2015

My recent new car purchase experience with Mazda of Bedford compelled me to take time and write this review. From my first interaction vie email to inquire about their vehicle offerings, through the closing of the transaction on a new 2015 Mazda 6, I was consistently treated in a way that reflected a high customer orientation and focus. I dealt with various staff throughout the process, and all were very friendly and professional in their approach, with an eye on ensuring a good experience for me.Buying a car can sometimes be stressful and frustrating, but the folks at Mazda of Bedford did a great job managing the overall process in a way that fits my approach, avoiding the high pressure selling techniques that Ive encountered with other dealers. They seem to place value on creating a good customer experience, which will certainly contribute to creating satisfied customers.The folks involved with my transaction included Scott Newman, Shannon Clark, Antonio Byrd, Igor Tziporski, Jon Chaney and Michael DeSalvo each contributing certain elements, including competently covering when another associate was unavailable a true team approach. I will gladly recommend this dealer to family and friends.

jclark15

Mar 31, 2015

This was my first time leasing a new car and I gave Sean & Mikal my budget and they were able to get me the car I wanted, which was a Mazda 6 and not exceed my budget. The sales people here truly want you to have a smile on your face leaving and knowing you made a great purchase. Also I worked with Ray for the finance part of my car and he had me out of his office in record time. I am truly glad that I chose this dealer as my experience.

chulas

Mar 24, 2015

My salesman Sean Hardnick and Tyler Phelps are wonderful. But the great customer service doesn't stop there Mike DeSalvo and Scott Newman were also wonderful. I have been a customer for 15 years and I tell everyone about this dealer .I have never had a issue with any of my cars. Once you come to this dealer you will not go any place else. This team make the car buying experience easy.

Jtinfina

Mar 24, 2015

My dealer was Sean Hardnick and he's been great with my whole Mazda experience!! I have leased a car for 2.5 years and just renewed my lease with another car!!! Awesome guy!!

Jeannine

Mar 23, 2015

Scott, the manager at Mazda of Bedford, worked with us to get the best price possible on our 2015 Mazda 3. The whole process, from start to finish, was honest, efficient, and enjoyable! We loved test driving various vehicles to get the feel for the car and were able to decide on exactly what we wanted through this process. Negations were fair and we walked away feeling confident that we got a great deal and an awesome vehicle! Thanks to Tyler, our sales rep, and Scott for everything!

Russ

Mar 19, 2015

I was in need of a car, and my fiancee and I had a very positive experience a few years ago when buying her Mazda 3 hatchback. I was in the market for a much less expensive used car, and Tyler was able to find a vehicle for me that met my standards and budget (very patiently, I might add). Unfortunately, this vehicle soon had some unforeseen transmission issues. When I notified Jon Chaney of the problem, I knew that my options were limited because I had purchased "as is". Luckily, Jon was receptive to my problem and offered me several different choices, one of them being that they would take the van back and work with me on a lease. Pretty impressive considering that they didn't technically have to. Tyler was incredibly helpful and attentive when I returned to the dealership. I was understandably quite rattled by the experience with the van and had some financial questions. He made the process of leasing as simple as possible and soothed all of my warranty concerns and my aversion to leasing based on some stories I had heard. He was able to provide me with real numbers when it came to mileage overages and damages. Unfortunately, the bank had closed and I had to return to sign the following day, when I was helped by Antonio. He walked me through the rest of the leasing process and was very friendly. He was knowledgeable about My 2015 Mazda 3 as well. I would have been lost without his guidance regarding some of the more advanced features. To top it all off, Jon came over before the deal was done, apologized again for the inconvenience, and asked me if I'd like to have the other vehicle towed that night so I could park in my driveway. And he did it. While the situation isn't ideal as a whole, I don't think I would have had even a fair experience at another lot. At Mazda of Bedford, I left feeling that I had been taken care of better than expected.

Faulhaber

Mar 16, 2015

My new car is beautiful! Sean was awesome to work with! He was efficient and found exactly what I needed in a short time span. I recommend this dealership to anyone!

jmjpro

Mar 11, 2015

Never felt any pressure to buy from the start of the sales process. Bill made sure he got exactly what we wanted and worked within our budget. Financing was done within 10 minutes - quickest car purchase I have ever made.

Peter

Mar 10, 2015

Dealer made an error on the oil change first time around. Came back for the fix and everything done correctly.

Mazdaservice

Mar 9, 2015

Great service appointment. Very seriously friendly staff!

OldSaab

Mar 9, 2015

I've only been here a couple times so far but they're very courteous, quick, check everything with me, don't push unnecessary stuff, etc. I'll always come here to keep my elderly car going as long as possible.

cwilliams

Mar 5, 2015

I was in the market for a new car; and because of the lenghty relationship that I've had with this dealership, I chose to return their for my shopping experience. I can only rate my sales experience with Scott Newman, Sean Hardnick, and Michael DeSalvo as Superior. They gave me the feeling that I was an individual and not just another number. They graciously welcomed me into the "Mazda" family. It is quite obvious that they are people-oriented; and because of their friendliness and their great customer service, it is indeed my desire to remain a loyal customer of Mazda of Bedford.

CRSE1214

Mar 2, 2015

We had a great experience with Antonio and the staff at Mazda of Bedford. We researched the used Mazda CX-5 on Autotrader.com before our visit. The dealership was rather busy, the day of our visit, but the staff were all very courteous and professional - no hassles and we don't feel like we were "strong armed" into anything.

Jalbeny

Mar 1, 2015

I had a great experience at Mazda of bedford , Kevin was my sales person , and he did a great job of finding what I wanted , down to the color, Scott the sales manger ,made me feel good and was very welcoming. Mike desalvo the finance manger was very understanding and went beyond the call of duty to get me what I wanted within my price range and I really appreciate all the great customer service displayed at bedford of Mazda along with the excellent professionalism. I will highly recommended this dealership to anybody looking for a new or used car

ezdrive

Feb 24, 2015

I have had a long standing relationship with this dealership and I have purchased 5 cars in the last 15 years. For the last three years, Sean Hardnick has been my sales person. Sean is an example of a perfect sales person. He gets to know the customers needs and makes sure they are satisfied. I have also had excellent experience with the service department. The service guys always address me by my name and make an extra effort to clean and vacuum the car before returning the keys. In addition, they are very honest and do not try to over sell repairs that I do not need. Great job guys!

Will

Feb 24, 2015

I had a great experience with Sean and the staff at Mazda of Bedford. I had went to another dealer before going there and it was less than gratifying. When I walked in I was greeted warmly by Sean who was very attentive to my needs and worked with me to find exactly what I was looking for. He really went out of his way to make me feel like he was totally invested in this important choice that I was making. I will definitely recommend Mazda of Bedford and will continue to be a valued customer.

S&K

Feb 18, 2015

The service at bedford mazda is amazing. i have been denied denied denied due to lack of credit and bad choices in my younger years. it has been a painful experience until i got in contact Justin. i explained my situation, what im looking for and what is in my budget. after a few text messages and a couple phone calls, he explained my situation to Mike (finance manager) who scored me an unbelievable deal. the BEST deal i have EVER been offered on anything, let alone the car i have been wanting. I am beyond impressed with my entire experience since my 1st phone call. i live in akron area so i didnt want to drive to bedford multiple times, these guys made it so i didnt have to. when we showed up they cleaned car off for us to test drive with antonio. sign loan agreement, (the 1 i told him was my ideal situation) and we were on our way. i will be making ALL future car purchases at mazda of bedford. this is a 1 of a kind dealership with honest people who want to help you, not rip you off like majority of dealerships. if your like me and are trying to fix your situation and just need someone to be on your side and willing to do what it takes to get you what you need give these guys a call. They scored us single digit interest rate with not ideal credit. I am beyond pleased with everything the experience, the car, the hospitality, and overall THE DEAL!!! Antoino even set up our 1st service check up and said he would call us to remind us when its coming up. Thank you guys for taking the time to score us an amazing deal, to explain everything and answer all of our questions and getting me the car ive been wanting and to where i wont be financially stressed out to have it!

kingmouf74

Feb 13, 2015

I walked in to see what was available for me and expected to go through a sales process that scares many potential customers. I was surprised at how genuine every was, especially coming from a sales background. Kevin really helped me with the selection process and never once felt pushy. The conversation never felt like it was geared to simply get a car. During the down time we engaged in talk that had nothing to do with the process, and because of that the process seemed to move fast. I have already recommended Kevin and the Mazda team to multiple friends and I hope for continued success,

ACamp1000

Feb 6, 2015

I would recommend anybody to go there because they are nice friendly, the price's are reasonable and they make sure that you get into a nice car.

AMosley

Feb 6, 2015

Everyone was pleasant and very helpfully. Very fast service. Got us in and out in no time. Our salesman was the best. He took time to stay and explain every to us when everyone else left to go home.

casey

Feb 4, 2015

Mazda of bedford is by far the best place to buy a car. The service there was outstanding by both the owner that took care of my paperwork and the salesman that sold me my new car. As a first time buyer they took the time to read everything to me to make sure I understood everything I was signing and agreeing to. When looking for a car I don't like to feel pressured and uncomfortable and at m.o.b. I felt like they actually cared about what I was buying. They weren't just trying to sell me a car. They were trying to sell me MY car ! Thank you guys so much !

jack scanlon

Feb 4, 2015

I scheduled my oil change on - line (at my convenience ) . As I had previously met Milo and Michelle ( when purchasing my 2014 3 hatchback, and 2015 Miata ) they recognized me when I arrived, and my scheduled oil change proceeded at 9:00 - no waiting!My oil change only took approximately 20 minutes - I passed the time by chatting with Craig Toddy and Shannon Clark about the new 2016 Miata and when it might be available to this dealership.Tremendously Satisfied !!

kiaramatos

Feb 4, 2015

My experience today at Mazda of Bedford was amazing. Not only were the people friendly, but the person who helped me with my new purchased car, Mikal was so helpful and polite. He gave me great tips and answered all of our questions and was extremely nice! I would definitely be recommending him and the dealership to anyone. I received a great deal with a great car and most importantly, a good experience.

franklangos

Feb 3, 2015

Went to Mazda of Bedford and was pleasantly surprised! Great customer service, from the minute I walked in. It didn't feel like the normal high pressure sales team. Bill Anton, my sales person did a great job, showing me the options and explaining everything in detail. My next car will be purchased from the same dealership. Thank You.

Ehughleyjr

Feb 2, 2015

I returned to MOB to return my lease car and leased another Mazda. Our salesman was so helpful and courteous that we will be referring our family and friends to him. It was so pleasant to know that good customer service is still alive and well at Mazda of Bedford.

Victoria

Feb 2, 2015

My mom was just browsing for my first car and that's when she met the best salesman at Mazda of Bedford. My mother wasn't interested in speaking to a sales person that day, but as she recalls Mikal was so welcoming, that she was convinced to let him help her out. From that day my life was completely changed, because of MIkal. There were alot things that scared me about getting my first car, but Mikal was so reassuring about everything, that it made more comfortable in making mature decisions. The thing that I valued the most about MIkal was that he told me 100% of the truth on every question I had. Now I am completely blessed with a beautiful 2004 mazda 6 because MIkal always want the best for his customers. I get compliments on my car everyday and I will and would refer Mikal to anyone thinking of purchasing a car. Thank you sooooo much MIkal!!!!!!!

tiftif

Feb 1, 2015

Mikal is an excellent car salesman he mad my car buying experience pleasant. He worked with me hand and foot to make sure I would be happy with my purchase. Very respectful young man and I would recommend him to anybody I know that is looking to purchase a car.

HappyCustomer

Jan 31, 2015

I am very grateful for the expert salesmanship and exceptional customer service displayed by Sean Hardnick. He has assisted me over the past 15 years with 1 purchase and 3 leases. He is very knowledgeable about the Mazda brand and products and he is always very considerate of my needs. He contacts me, periodically, to see if I am still enjoying my vehicle and to see if there is anything I need. I was anxious when it was getting close to my recent lease end. I still had a few months left, but was getting close to the maximum mileage on my 2012 Mazda 3. Before I could contact Mazda, Sean called me to set up an appointment to discuss my options. Approximately 3 hours after arriving at Mazda, I was on my way home in a beautiful 2015 Mazda 6. I would recommend Sean Hardnick at Mazda of Bedford to anyone looking for a unique & satisfying car-buying experience.

allisongo3104

Jan 29, 2015

Great place, staff very easygoing and helpful. I told them exactly what I needed, and they helped me find just that! If you do not find something, than you have made a mistake!

Bns2133

Jan 29, 2015

Buying a new car is certainly a big deal, but buying your FIRST new car is one you never forget. There is not enough I can say about Mazda of Bedford and Sean Hardnick. I came to Sean at Mazda knowing exactly what I wanted for my first new car purchase and he went above and beyond to deliver nothing but the best. From test drive to driving off the lot in my brand new Mazda 6 every second of this experience was unforgettable and I credit it all to Sean. He made sure I got exactly what I wanted and understood everything about my new vehicle and the services my Mazda dealership provides. I would recommend Mazda of Bedford to anyone looking to purchase a new vehicle.

lmm196

Jan 27, 2015

Kevin was very knowledgeable and answered any questions we had, often making it easier for me to understand as this was my first time purchasing a car. He also gave me tips about my new car, showing that he was worried about more than just making a sale.

stick_4_life

Jan 23, 2015

I went in with a unique situation in early December, and clearly identified right away that I would not be able to purchase and to please not even bother asking for my social to see numbers because I wouldn't be giving it out. And for that matter, even if I wanted to do anything, I wouldn't be able to until at least mid January. Tyler totally understood and was very pleasant to work with. Because I said I was extremely familiar with the area he allowed me to drive my own test course. He was conversational and knowledgable about the car (2014/2015 Mazda3). Though I test drove the 2014, he continued to work with me and allow me to tinker with a 2015 they had in the show room to see the difference in "infotainment" set-ups. When I had asked everything I wanted to and seen everything I wanted to, he still did not push for getting number information but printed out a basic payment view (at my request) so I could take it to look over. For the next month I did not hear from him. It was wonderful finally not being pestered by a dealership reminding me of my unique situation and checking in with me to see if they were going to get my money. When I finally called him to make sure he was working when I wanted to go in, he was warm and welcoming. It turned out that he wasn't able to be there when I came in but went out of his way to make sure I knew who was expecting me and that I wouldn't have to start over from scratch. Sean was also wonderful to work with. Human, personable, conversational, knowledgable. Took me out for a test drive in the specific car I was interested in, and went out of his way a few times to work with numbers, made sure I understood everything that was happening, sat on hold on the phone for a while trying to figure out insurance. Just extremely helpful. THE ONLY THING IN THE ENTIRE EXPERIENCE THAT WAS OFF was the fact that when I went in to sign papers and make the deal final, I was given the wrong paperwork. I noticed something off right away, and it was fixed very quickly, so still not horrible. Overall a very wonderful and pleasant experience and I am happy to continue to be Mazda Loyal with a second Mazda3 in the family (2007 & 2015).

myt0

Jan 20, 2015

This was my first time here, everyone was friendly and did a great job. I purchased a brand new Mazda and traded in my previous car everything went very smoothly with no issues. I will be back for my next car for sure.

NickDills22

Jan 20, 2015

Went over to Mazda at Bedford looking for a specific car. Kevin O'Malley helped me find what I needed and was a pleasure to work with. He was just excited about me getting my new car as I was and that was pretty awesome to see. I would definitely recommend Kevin to anyone and would like to purchase my next car from him.Thanks KevinNick Dills

mrose1989

Jan 11, 2015

Days leading up to the visit communication with Kevin was very helpful. My fiance and I had drove 5 hours to see a car knowing that online it was listed to be Q-Certified. When we got the dealership not only was the vehicle in the shop getting new breaks put on, but when we took the vehicle on a text drive we noticed a number of issues that should have been noticed prior to the certification and should not have been certified with all the issues we found (suspension, electrical issues, headlight being out, ect..) all due to the service department looking over it and the sales manager Jon listing it as Q-Certified. Kevin was awesome, he was knowledgeable as well as friendly and personable, we waited about 2 hours for them to finish working on the vehicle prior to a test drive that only lasted a few mins. Of course the experience didn't go as we had planned, but that is not due to Kevin it is more due to the fact that nothing was ever checked prior to the "certification" and our visit. Kevin offered us to look at another vehicle and was very understanding when we told him what we had found and our decision to not purchase, he was not pushy and we appreciated that. Jon did not offer to lower the price nor did he come speak to us while we were there, he seemed fine with us just leaving; however we also had already informed Kevin that we weren't going to buy this car no matter what. If you decide to or are interested in doing business at Mazda of Bedford I strongly recommend that you request Kevin as your sales associate. Even though my finance and I didn't buy a vehicle from them and didn't have the best of experience, Kevin is the sales person that we highly recommend and we were upset at the fact that we were unable to give him a sale. His understanding and personable demeanor is what we appreciated and that is why we told him we would give him a good review. We hope that Kevin decides to go work for a dealership that has more appreciation for their customers. Jon needs to realize that you can't price a car off of the market price, the condition of the vehicle means a lot and the one we saw and drove all that way for was awful!Customer Service (from Kevin)- ExcellentQuality of Work (service department)- Poor ... easy stuff was overlookedFriendliness (from Kevin)- ExcellentPrice- Poor... not good for the maintenance and condition of the vehicle we looked atOverall Experience- Poor... drove a long distance for a vehicle that was in awful condition when it was listed online as Q-Certified and then we discovered that it really was never looked at prior to the certification, because everything should have been noticed and fixed before the listing online

Arathil

Dec 31, 2014

Worked with Antonio to purchase my Mazda3 after going to a few other dealers where i was pressured to buy immediately before checking other dealers. Antonio was great - Made me feel comfortable, answered any questions, and got me a car that fit my budget. Very nice guy, laidback, and did not pressure me to buy.Thanks again for the 2011 Mazda3! :-)

JThomas

Dec 31, 2014

I went to Mazda of Bedford looking for a new car and I worked with Antonio Byrd, I was looking to trade in my current vehicle for a newer car with less miles but I decided that I would wait and pay a little more on my current vehicle so that I would have less negative equity when I did my trade. However when I am ready I will definitely got to Mazda of Bedford and work with Antonio Byrd because he made me very comfortable and was very pleasant. Antonio even found the best car that would fit me and as I was unsure of what I wanted to get since I travel a lot for my employer but now I know what I am looking for when I am ready to return and make that purchase. So if anyone needs a car I recommend that you try Mazda of Bedford because they are very friendly and professional, and will definitely work with you to find just what fits you.

dannyluch

Dec 28, 2014

Mazda of Bedford does a great job representing a great car. I had about three hours to finalize a deal on a car I knew I wanted and Mikal did a terrific job making it come together. Their service department is easy to deal with and very efficient. My CX9 and 6 have been great so far and I look forward to the same experience with my CX5. I recommend this dealership and will be back.

jawdog

Dec 26, 2014

Craig Toddy made this purchase easier than ANY auto I ever purchased. Traveling over 30 miles saved us $2500.00!! In under an hour we had our new car!

matthewga1

Dec 8, 2014

Bill was easygoing and very nice to work with. He worked to match me to a terrific demo model which had great features without exceeding my comfort level on price. The team at Bedford Mazda all seemed to me committed to making my visit (and my family's visit) a positive experience.

eric owens

Dec 6, 2014

So, I came into the dealership looking for a different car that i had saw online just to find out that it had been sold. My sales agent Kevin mention this car and had me take a look at it. I am glad that I did because it is an awesome car at a great price. He is a real straight shooter and doesn't give you the run around. I would recommend Mazda of Bedford to any one who is looking for cars.

Zakking21

Dec 6, 2014

Tyler was great to work with very personable, and knowledgeable. I would recommend him to others. I will be going back for future purchases. Thanks again

tufts44134

Nov 28, 2014

Ad read" Engine & Transmission in Excellent Condition" "certified". Drove it 56 miles and transmission almost killed me!!! These people wanted no responsibility for it. The way Jon Chaney handled this (or failed to handle) cost them any repeat business. They lie and say anything to get you to sign as they stab you in the back. If your female your doomed. Zero customer service! Zero professionalism just the worst experience I have ever had. I just purchased a vehicle a week after this at Spitzer, and I am still getting calls wanting to make sure everything is going well. Now Spitzer will get my repeat business!! Mazda of Bedford are crooks!! Kevin O'Malley was ok...he was just Jon's messenger. Watch your back with these people!!!

Zephanyan

Nov 17, 2014

I had a wonderful experience with my salesman. He was very honest and really wanted me to drive away with the car I wanted. I recommend going to this dealership in looking for a used or new car. Everyone here is very nice and understanding. They really take care of you. Mikal really made sure he found the right price for me. Thanks again!

JEFF phx ALLEN

Nov 13, 2014

I appreciate that Steve & Kevin, in particular, helped to make a necessary purchase as painless as possible...I didn't want an extra monthly bill, but the financing was handled very professionally by Ray & Mike,and the payment plan is reasonable.Thank you.Jeff 'Phoenix' Allen

cmegz02

Nov 12, 2014

I worked with Tyler to purchase a certified pre-owned car. The only car I'd previously purchased was brand new and many years ago, so I wasn't quite sure what to expect from the dealership. Not only was Tyler extremely professional, he was also very friendly and did not "push" us in any direction. He was knowledgeable about the car and the warranty and worked with us to come to an agreement that everyone was happy with. It was definitely a more pleasant experience than I had in mind for "car shopping" and, whenever the time comes for another car (hopefully not too soon!), I will definitely be looking this dealership up again!

kaf391986

Nov 9, 2014

I had to get rid of my Jeep as I am expecting a child. The 2 door Rubicon was not conducive to having a family, but I am very happy with the change. Milo & Steve were great; the dealership offered me fair price on my trade which four other dealerships failed to do. I would go back again or even recommend anyone to visit Mazda of Bedford.

ashley.thomas.376695

Nov 6, 2014

It started with KEVIN O'MALLEY, He was Awesome! He came up to me and my husband immediately and we all hit it off great. He was eduating us the few vehicles we were inquiring about, and just was the perfect customer service rep for the last leg of our car shopping needs! Steve was awesome as a very nice as well! we did have a hiccup once going through the finance portion and we thought we wouldn't be able to get what we wanted for the price we wanted with the interest rate that was offered. I immediately was a little upset and stepped out to see what other options we had and thats when RAY CIESLAK came back and said he tried again with a company and they brought it down an extra 5% and we got what we wanted for a GREAT PRICE!ME AND MY HUSBAND COULDN'T BE HAPPIER WITH THEM.... I AM A LIFER OF THAT DEALER SHIP!!!

apiascik

Nov 3, 2014

Kevin was most accommodating to my financial needs. As a first time buyer he took the scare out of looking for a new car. It was pleasure meeting him and working with him, very nice. I would recommend Kevin and when I do buy a another new car I will go back to Kevin. He also wasn't pushy he let me look at a couple of cars and I found the one I wanted and he helped me threw the process.

maureen.fusco.

Oct 4, 2014

Went to purchase a car at Mazda. in Bedford Everything went well until we were ready to sign off.All of a sudden the numbers changed and we got sucked in for more money than we had discussed. Iwas very disappointed in the whole experience. needless to say that is the last Mazda we will everbuy.. All car sales people are shisters. It has always been true and still is. If you are planning on buying a new car I suggest you do not go near Bedford Mazda in Ohio.. Was not asked to test drive

J SCANLON

Sep 11, 2014

MY WIFE AND I WANTED THIS SPECIFIC COLOR, TITANIUM FLASH IN THE I GRAND TOURING MODEL. TWO OTHER LOCAL DEALERS WERE NOT WILLING OR ABLE TO ARRANGE TO BRING THIS CAR TO CLEVELAND, ( FROM MICHIGAN OR CINCINNATI ). CRAIG TODDY, THE SALESMAN, DID GO "THE EXTRA MILE", RETRIVING IT FROM CINCINNATI FOR OUR PURCHASE. CRAIG, AFTER HAVING OUR TRADE IN APPRAISED, ONLY TOOK LESS THAN A HALF HOUR TO FINALIZE OUR PURCHASE. GREAT TIMING ON LOCATING, ACQUIRING, AND CLOSING THE DEAL. IF BUYING A MAZDA, I SUGGEST YOU ONLY DEAL WITH A VOLUME DEALER WHO IS WILLING AND ABLE TO SECURE A VEHICLE OF YOUR CHOICE. JACK SCANLON

bripalay

Jul 29, 2014

I had a great experience at Bedford of Mazda working with Kevin O'Malley. He wasn't the usual pushy car salesmen and really listened to what I was looking for, an affordable compact suv. We ended up getting a great deal on the CX-5. Kevin really made sure we were happy with our car and before I left helped me connect my bluetooth and showed me how to work all the extra features in my car. Overall, the service was very welcoming and I would definitely return to them to buy another car.

Poor Service

Jul 25, 2014

Beware of Vehicle Inspection, Dont Trust! Went a looked at one of their used plow trucks which has 26k miles on the lot that has been for sale for 25 day since inspection per internet salesmen. I did drive 80 mile to view this once talked to the internet salesman which told me there was nothing wrong with it and in great condition and all serviced. During the viewing I noticed many issues for bad manifold, no tail lights, head lights not working, the hydraulic spinner didnt work, power steering issue these were some of the major issues I found. Please note I am not a Mechanic. We did discuss them fixing the issues and adding a hitch to the truck and I would give them list price and they agreed. They did keep me informed on the progress of the repairs and when they were done they want me to come back to view the truck and sign the purchase agreement. After another 80 hike I get there to discover there is a hydraulic oil puddle under the truck. During the discussion the sales man (Mike) informs me that they will not be doing the hitch because repairs were more than they expected. Please note they told me I could buy it as is since repair would only be $1300. Bottom of the line they backed out of our agreement basically because they never inspected there vehicle before and my time and travel was not enough for them to keep their word.

sgriffdog

Apr 23, 2014

Mr. Omalley was very patient with us as we arrived very late on a Sunday afternoon. He stayed with us to "complete the deal" well into the early evening. We ended up buying 2 brand new 2014 Mazda 2's. Kevin was very professional and courteous. We certainly recommend Kevin.

mazdamidnight

Apr 21, 2014

We worked with Kevin O'Malley for a new Mazda2. He worked with us to get us a fair monthly estimate before we even took a test drive. Once we realized we were in the ballpark, we test drove two different vehicles and ended up selecting a new Mazda. There wasn't any 'haggling' with Kevin. Up front he gave us the down payment, what our trade was worth, the loan conditions and the monthly payment. When asked if we could take off a couple of dollars per month, Kevin had to politely decline and inform us that they wouldn't be able to sell a vehicle at that cost to the dealership. All-in-all trustworthy and helpful salesman who did everything he could to help. Highly recommended.

Stevegotl

Mar 21, 2014

This dealership, while it has good reviews, it also has bad reviews. Unfortunately I must give it a bad review. I will tell you that I did buy a car from this dealership and I love the car I bought. The problem was more with the customer service after I left with my vehicle. Let the buyer beware. If you are buying a used car from this dealership make sure you go over the car in detail. Here is my story.... I went to this dealership in February because they advertised a vehicle I wanted... a 2012 Jeep wrangler. The car was everything I was looking for so I took it for a test drive and liked what I saw. The few defects I found were dismissed by the salesman as normal used car issues and I bought it, and also bought the car. Then about a week later when I went to pick up the vehicle, I saw a big chip on the hood about a quarter inch in diameter. I hadn't seen that when I took the test drive and I mentioned it to the salesman. He again dismissed it as a normal used car issue and that they didn't want to try and fix it because the color could be mismatched. Again I bought it. However, as I drove away I noticed a few small chips on the windshield. As it was raining and dark outside and it was outside my field of vision, I didn't think much about it until the next day when the sun was shining and I noticed that one of the chips was actually a small crack. I called the dealership and was told to stop by and they would look at it. So the next day, I live over 60 miles away, I stopped by and talked to the used car manager who said "no problem, we'll take care of it". I then had to wait another week until the "windshield" guy was there and he looked at it and put some glue on it and said it was ok. Now mind you that it still has about a half inch spider crack and is very annoying on a sunny day. So I called the manager again and he basically said they would not do anything more and I was lucky to get the deal I got. I thought, "what an attitude". Not happy with his response I tried to get in touch with the General Manager who to this day has refused to get back to me. I have to assume that he doesn't care anymore then his salesman and managers do. I will now take care of this issue myself and say good riddance to this dealership. They seem to take no responsibility for any issue you might have and I am sure they were well aware of this before I drove off and they failed to disclose it to me. Any place that is that deceitful doesn't deserve my repeat business or a good recommendation from me. So the moral of this story is....... don't buy a used car from this dealership........ If you do be very....very ....careful... good luck!

gayrightsmeanalot

Mar 17, 2014

I WAS JUST IN A COUPLE WEEKS TO LOOK AT THE NEW CX-5 IT WAS A GREAT CAR KEVIN O' MUAH xxxxx CAME OVER TO US ME AND MY PARTNER WE WENT ON A TEST DRIVE, REALLY LIKED THE CAR KEVIN O' MAUH xxxxx SEEMS VERYYY COCKY FOR BEING SO NEW , HE ACTED LIKE HE NEW SOO MUCH BUT WAS OTHER THEN THAT A PRETTY NICE GUYYY WAS PRETTY EASY, OTHER THEN KEVINS COCKY ATTITUDE, SHANNON WAS VERY SWEET.

wsucheergal

Mar 15, 2014

Everyone I worked with was very friendly and put me at ease. I was dreading the high-pressure car buying experience but Kevin and the other employees were genuine and made me feel comfortable with no pressure. Thanks guys!

dmosborn

Feb 28, 2014

I came to this dealership because of a great advertised Internet price on a Mazda 3. I liked the car, but the salesman was not entirely forthcoming about a couple of issues that we discussed during the test drive. The low tire pressure light was on during my test drive, and he said that they just needed to put some more air in the tires. The light came on again after I got home, and I found that the tire had a leak that I had to fix on my own. The windshield wipers were old and streaky, and should have been replaced at the dealership. I replaced those on my own too. I was told that the car had a USB port, but it does not. The rest of the car was nice, the advertised price was nice, and the people were nice.Here's the real kicker. When it came time to sign the purchase agreement on the car, the price that was on the agreement was over $5,000 higher than the advertised Internet price! When I called attention to this fact, that agreement was whisked away, and a new one laid in front of me with the assurance that this one had the correct price. When I examined it, I found that it was over $700 higher than the advertised price! When I called attention to this as well, the Internet manager expressed confusion, and I had to produce a copy of the preliminary purchase agreement that I had signed the day before to show him the price we had agreed upon. In the end, they honored the agreed-upon price. I am a trusting soul, and I am trying to convince myself that this was an honest mistake. At the very least, it was an extreme lack of attention to important details! When I left, I decided I should find another dealership with which to do business in the future. If you plan to do business there, you will find some very nice people to help you buy a car, but you should examine the numbers on your purchase agreement carefully!

AdamMaslar

Feb 23, 2014

We walked in to the dealership and was immediately taken care of. Obviously there are times when the salesmen are tied up. We worked with Kevin O'Malley, and for having only worked there for 3 weeks; he seemed extremely knowledgeable about everything Mazda of Bedford had to offer.

dajustice

Feb 17, 2014

My wife and I were in the market for a new car, and decided to shop around. We had a decidedly better experience with this dealership and staff than what we had experienced at previous dealerships we shopped. Rather than a high-pressure sales experience, we were listened to, and guided into a vehicle that fit our needs and our budget.

Mike Marzec

Jan 29, 2014

I was on the market looing for SUV. I completed all of my application process and it was so easy as a sign and drive. Mike Marzec was the best salesperson I have ever met. He was warm and welcoming when it came down for me to pick out my vehicle. He went that extra mile to make sure I had a great vehicle. I have a 2010 Ford Escape that me and my family love. Its great on gas and I can rely on Mike Marzec if I have a question about this vehicle. Mike Marzec is a great salesman and I would recommend the world to go to him. Very Professional and funny. Tamika Simmonds and Family.....

bethjohn

Jan 20, 2014

We had just started reviewing what was out there and would fit our criteria, when we came across a model online at Mazda of Bedford, virtually in our backyard. Definitely not a pressure situation or emotional purchase, just seeing what was out there, so we decided to stop by one Sunday. First stop, first salesman (Kevin O'Alley) who seemed to be casually outside taking a break, first model we saw, first test drive.....DONE! No pressure, no rushing over and jamming a card in our hand, no hard sales pitch. Kevin was great, stayed late to answer our questions and went to bat for us during the price negotiation process. I would definitely recommend seeing Kevin to any of my friends looking for a car!

Paradiddle

Jan 9, 2014

Despite the rainy day, I had seamless experience at Mazda of Bedford! Everyone at this dealer was kind, courteous, and efficient. Kevin rocks! He did an impeccable job showing me the Mazda2, then demonstrating its numerous features after I drove it off the showroom floor. Every step of the way he was both friendly and professional. My only complaints are trivial - I wish they could have offered more for a potential trade in (please don't call my car scrap), and I hoped for just a little bit more model-specific knowledge from my salesman. Other than that, I couldn't have been more pleased with the all-around level of expertise at this dealership. Oh, and try the popcorn! It's delicious!

melissa57

Jan 7, 2014

Purchased both our Mazda CX-9 and Saab 9-5 from Sean Hardnick. Sean is very helpful and knowledgeable. I recommend Sean if you are purchasing a new car.

Mingo

Jan 3, 2014

I have dealt with Mazda of Bedford for over 15 years now when purchasing or leasing a new Mazda. I wouldn't consider any other dealership...period. They have the best selection of new and used vehicles, and their sales and service departments are top notch. My salesman, Sean Hardnick, is the best. I never feel any pressure when I go in to see him when I'm ready to buy or lease a new Mazda. I tell him what I'm looking for and he does his absolute best to find the car I want at a price that fits my budget. I would definitely recommend Sean, and Mazda of Bedford, if you're looking for a new Mazda. I recently went in to see Sean because my wife was ready to replace her Mazda 6, we were interested in the Mazda CX-5 and Sean was able to find the model, color (interior and exterior), and options we were looking for. We are extremely pleased with the CX-5 so far, what a pleasure to drive! ZOOM ZOOM. It's true, driving excitement...

daren_michals

Jan 2, 2014

I have purchased 3 Mazdas from this dealership bc I get great customer service and friendliness from Sean Hardnick. Since my first purchase, I have considered Sean a friend and someone who genuinely cares about people and the purchase they are making. If you need a Mazda go to the Bedford dealership and ask to see Sean.

johnb2

Jan 2, 2014

I had purchased cars from Sean Hardnick in the past and my wife was in the market for a new cars, so I told her to talk to Sean.

maryanne_carse

Jan 2, 2014

We have been with Mazda of Bedford since '71, love the cars and the dealership. Over those years we have worked with many of their reps, but Sean Hardnick, we just keep going back. Sean is low-keyed, honest and has integrity, which is, we believe, hard to find in the sales world of today. Mazda of Bedford is special and provides a great experience whether purchasing a new car, or having one serviced. There is a saying,"a company is only as great as its people", and we believe Sean is a strong indication of that. We would, and have, highly recommended Mazda of Bedford to many of our friends and definitely when they go, to ask for Sean.

Rayk1$

Jan 2, 2014

Sean is and outstanding sales consuitant, I recommend two new customer to Sean,this year and they both purchase new cars from Sean.i am long time customer Of Bedford Mazda I purchase 12 new Mazda and last 5 from Sean. Yes Sean his the best,i plan to purchase new CX5 GT this year and I well go right back Sean Hardnick .Sean is the very best .When I lost my wife 2 years ago Sean was big help to me I would stop in to dealer ship and vist with him he found time for me and would talk about my wife with me.PS SEAN HAS A BIG HEART

tomlidd

Jan 2, 2014

This was by far the best dealer experience i had over the 2 week buying process. Sean was up front and honest during the entire process which made it easier for me to decide on which vehicle was right for me. I would recommend This dealer over all others in the region for their honesty and their no pressure tactics.

debbysamples

Dec 31, 2013

Big congrats on how things are run at Mazda Bedford. It is not the norm to have that kind of environment, those kind of employees, and provide that level of an experience to your consumers when they are making a purchase of that magnitude. Mark Marzec couldn't have been more down to earth or helpful. Just a great guy. Kudos and congrats all around!-Debby

Nikko C

Dec 25, 2013

I looked at a lot of stores until I found a car I love from Mazda of Bedford. They were great to work with since it was my first car that I bought with out any help from my family.

lropka

Dec 22, 2013

Kevin O'Malley may be new to Mazda of Bedford and new car sales, but, this young man has the makings of a great sales person. Kevin demonstrated the most important traits you want to see in a sales person, interest in the customer's needs, already a good knowledge of the products and features and an easy going , no pressure, approach to matching the right car for the right reasons.Shannon Clark in sales management is a joy to work with, extremely knowledgeable and quick to offer a fair deal. All in all I would rate my experience at this dealership as one of the best.

MazdaPE

Dec 5, 2013

I wasn't looking forward to the whole process, but Kevin was very helpful and willing to keep going back to run numbers, to fit in everything that i wanted. Felt he was being honest and not taking advantage. Could tell he was new, had to go and ask his coworkers for additional info a couple times, but that wasn't a big hassle. Eventually narrowed down the options and selected a Mazda 3 5-door. Overall a good experience. Very happy with the car.

dgroff1009

Nov 30, 2013

This is an outstanding Dealership. They work together as a team to make the car buying experience easier. Great Sales Team. They worked hard is helping us figure out what to purchase and helped us evaluate a lease option. No pressure, just facts. Trade was very fair. Service team was outstanding. Very customer focused. Sales consultant (Sean) has in-depth knowledge of vehicles. This sold me on the brand, performance and quality.

jjillianw

Nov 23, 2013

Kevin O'Malley was very helpful and pleasant to work with. Very accommodating with my wishes, from taking the vehicle to my own mechanic to evaluate to final delivery of vehicle. Couldn't be more pleased with the car and felt I got a very good value! Would highly recommend!

Malonemazda

Nov 20, 2013

Kevin was awesome, the sales managers were great!! I have never been to a dealership that is so helpful..friendly.. and very professional. Mazda 6

Drowranger565

Nov 17, 2013

Went extremely well, old car was really really beat up, Mike ended up getting me a good deal for my old car, which helped out my down payment a lot, the financial side got me a decent interest rate, ended up driving the car home that day! if your gonna buy a car i recommend going here, and i would ask for mike hes a dealer that will fight for you to get a good dealThanks mike!

Amykathleen

Oct 29, 2013

Josh was awesome! He was very helpful and was able to get me what I wanted at the price I had hoped for! I would recommend him, and the dealership to everyone!

kplaso

Oct 29, 2013

Mike Marzec was awesome! He knew I Iiked the used car but he also knew I would not be able to afford it if I did not get a good deal. He did the very best he could for me so I could go home that day with the car. I could not be happier with the wonderful deal I got! I would recommend him and the dealership to anyone anyday. It is a great car and I knew he really cared about me getting what I wanted.

mmijailo

Oct 27, 2013

It was a no pressure atmosphere- gave me facts and test drives. Have been in for oil changes and servicing- very timely and quick. We felt no pressure to purchase - gave us additional info about tax rebate from insurance- due to accident situation. Financing was same day and they even stayed open so that we could drive home that night. I would and have recommended this Mazda dealership to many people. Keep up the good work....

ilikemycar

Oct 23, 2013

My salesperson made the buying experience pleasant. He did not engage in high-pressure sales tactics. He was very knowledgeable about the vehicles and gave me a very fair deal. I recommend this dealership and my salesperson to anyone wishing to buy a new Mazda. I really like my new 2014 Mazda CX-5!

Cathyspooler

Oct 17, 2013

Dealership was very friendly and very knowledgeable about the Mazda 6 I purchased the other day, I was expecting a very high pressured sales pitch but it was very relaxing with no pressure the salesman made it very easy I just sat back and relaxed and next thing I know I'm driving away in a new 14 great job guys I'd recommend you to anyone

odbae

Oct 4, 2013

I went in to look and test drive a car I'd seen online, The people there were very professional and assisted me in making that purchase with minimal problems or waisted time.

BrownsFan2378

Sep 11, 2013

I test drove a 2014 Mazda 6 on 9/9/2013; that evening, both the salesperson and internet salesperson contacted me via phone and e-mail. We agreed on a price, I put down a $500 deposit and was told to come in two days later to pick up my new car. On the day I was supposed to pick up the new vehicle, the internet salesperson called me to tell me that they could not honor that price and refunded my deposit. Highly disappointing and unprofessional.

jamesbakula3

Sep 11, 2013

I test drove a 2014 Mazda 6 vehicle on 9/9/2013 at this location. The salesperson and internet salesperson contacted me that same evening via phone and e-mail. After some bartering, all parties agreed on a $5,500 trade in (pending inspection) and a $22,200 purchase price on the vehicle. They took a $500 deposit over the phone and asked me to come in at noon on 9/11/2013 to pick up my vehicle. At 9:30AM on 9/11/2013, the salesperson called me to tell me that they cannot sell the car at that price and they would be refunding my money. Highly disappointing and unprofessional.

mkspin24

Aug 30, 2013

I went to Mazda of Bedford after visiting one of the small "wholesale" dealers in Willoughby(which was a total disaster) and had an amazing experience. I was looking for the 2003 acura tl that they had online but wasn't thrilled. While we were out on the test drive they also brough out a 2002 acura tl that had just arrived and asked me to take it for a test drive. this 2002 was night and day compared to the other cars I looked at. I let James know that it was more than i wanted to pay so he brought Shannon over so we could discuss it. After a brief discussion w/Shannon we were able to reach a number we both could agree on. Both Shannon and James treated us w/respect and professionalism during the entire time we were there. James even went so far as to have our Honda Civic washed & vacuumed while we were meeting w/Shannon! Talk about customer service! They were both very informative every step of the way and a true pleasure to work with and I got the car i've always wanted at the right price! Way to go Shannon and James! We will be refering everyone we know to Mazda of Bedford from now on.

Andrew Delikat

Jul 30, 2013

My wife and I purchased a certified pre-owned Mazda from this dealer about a month ago. While everything in the purchasing process went smoothly, dealing with Mazda of Bedford after the sale has been a nightmare. After getting the car home, we discovered that the car was missing the driver's side front floor matan item that is clearly listed as required on the Mazda Certified Pre-Owned inspection checklist. Since we had driven 2+ hours from out of town to purchase this car, I called our sales rep and asked to have the mat mailed to us. He agreed. When I didn't receive anything for over two weeks, I called back, and after a couple of unreturned voicemails, I finally managed to reach our sales rep again. It turns out that he had mailed the mat to the wrong unit in our apartment complex, having failed to confirm my address with me before mailing or check his records against the address listed on the purchasing paperwork. I've checked with the residents of the apartment where the mat was mistakenly sent, and they claim they haven't received anything. Instead of admitting his error and offering to make this right, our sales rep was unapologetic and implied he couldn't do anything until the Mazda of Bedford received the mistakenly-mailed mat back. When I asked for him to just mail a mat to the correct address this time, he said he couldn't do so until a manager signed off on it. After two more days being given the "just waiting for the manager" runaround, I've given up all hope of ever getting the mat that was supposed to be in the car. Throughout this entire process, our sales rep, Thunder, has been a complete disappointment. While he's nothing but nice to your face, out of the several times he claimed he would call me back "in 5 minutes" or "on Monday", not once have I actually received a call. Out of the several voicemails I've left him, not one has been returned. I never got the sense that he was actually working in good faith to resolve thisevery action that has been taken required me to call him every day in the hopes of reaching him. I strongly recommend that you stay away from Mazda of Bedford. If you absolutely have to buy a used car there, I can't recommend that you work with Thunder. There's no reason you should work with people who will treat you like this.

laurenluzod

Jul 30, 2013

Car purchase was fine. Had to really work to get a half way decent trade in price for my 2002 4Runner. The overall sale of a certified preowned 2009 Mazda 6 went fine. Because I came from Michigan to buy the car they but the paperwork through immediately.. it was Sunday and the dealership was closing so they had me sign the paperwork quickly and we were off. During the negotiations for price on the car the salesman informed me of what certified preowned covered and he said also that this particular car had additional roadside service and .... if I ever lost my key or it broke that I was entitled to one free key... the brochures from the previous owner on this policy were in the packet they gave me. Fast forward about 9 months... we lost our key and needed a new one. We called a local dealer and they said there was no record of our car being covered for a key. I called Mazda of Bedford and talked to the sales manager. He said we signed off on that policy and we had no coverage for it. I told him the salesman told me that I would get 1 free key and further asked him how I would even know that I was entitled to a free key. He proceed to tell me that I could have read it on a brochure in the dealership and because there was no way I could prove it they couldn't get me a key. (So basically was saying that I was lying about what the salesman told me before the sale) The salesman had left the dealership so there was no way to verify what he told me. So I had no choice to say ok I guess I got shammed on this one by your past salesman. Then I asked if they could sell me a key a dealer cost because of what happened.. the key cost about $250. He said he would talk to the general manager and get back to me. That was on about July 16... it is July 30th and they never called men back. The sales manager acted like one of those stereotypical tough guys like and was not at least regretful about what happend... more of the attitude that I was lying and just trying to get a free key out of him. Nothing could be further from the truth.

adelikat

Jul 29, 2013

My wife and I purchased a certified pre-owned Mazda from this dealer about a month ago. While everything in the purchasing process went smoothly, dealing with Mazda of Bedford after the sale has been a nightmare.After getting the car home, we discovered that the car was missing the driver's side front floor mat-an item that is clearly listed as required on the Mazda Certified Pre-Owned inspection checklist. Since we had driven 2+ hours from out of town to purchase this car, I called our sales rep and asked to have the mat mailed to us. He agreed.When I didn't receive anything for over two weeks, I called back, and after a couple of unreturned voicemails, I finally managed to reach our sales rep again. It turns out that he had mailed the mat to the wrong unit in our apartment complex, having failed to confirm my address with me before mailing or check his records against the address listed on the purchasing paperwork. I've checked with the residents of the apartment where the mat was mistakenly sent three times now, and they claim they haven't received anything. Instead of admitting his error and offering to make this right, our sales rep was unapologetic and implied he couldn't do anything until the Mazda of Bedford received the mistakenly-mailed mat back. When I asked for them to just mail a mat to the correct address this time, they said they couldn't do so until a manager signed off on it. After two more days of being given the "just waiting for the manager" runaround, I've given up all hope of ever getting the mat that was supposed to be in the car.Throughout this entire process, every contact with our sales rep, Thunder, has been very disappointing. While he has been nothing but courteous to me, out of the several times he said he would call me back "in 5 minutes" or "on Monday", not once have I actually received a call. Out of the several voicemails I've left him, not one has been returned. I never got the sense anyone at the dealership was actually working in good faith to resolve this situationone that is their mistake on every level.I strongly recommend that you stay away from Mazda of Bedford and Thunder. While they may seem nice at first, as soon as you sign your name on the dotted line, this is how you'll be treated.

wethegreat1155

Jul 15, 2013

I recently bought a used car. My sales rep. was Mike and he is very arrogant. He was rude all the time and forced to buy the car. The car was not cleaned and the interiors were damaged. Mike even didn't even gave me time to look at the car.My biggest problem is that Mike's attitude was very rough and rude. I won't recommend this dealership AND salesman to the people who are looking to buy a used car. There are many other good places around to buy a used car. Don't buy a used car from this dealer.

AbbeyB

Jul 9, 2013

We recently purchased a cx-9 from Mazda of Bedford. In the past my husband and I have absolutely dreaded the car buying experience...We worked with James at Mazda of Bedford and he was absolutely fantastic from beginning to end! His customer service was wonderful and he worked with the necessary people on his team to meet all of our needs! My husband and I would truly go back to him for every future car purchase if we continue to buy Mazda. Overall great experience!

toolman44124

May 11, 2013

I Had been looking around for a mazda 3 hatchback for a few days at other dealers and then stopped by Mazda of Bedford On Saturday. I was greeted by Craig Toddy who showed me 3 cars and I was able to purchase the car I wanted! He was vey knowedgeable about his product and iI felt to pressure at all during the whole sale process . I met with Mike in finance and He was very helpful and I must say I bought the car I wanted for at least 6oo.oo less than anywhere else i looked! I was able to meet one of the owners while I was there ,,, Bill Klonaris,,,, I told him how happy I was with my purchase and how great everyone had treated me,, Within a few min my car was ready for me and it looked beautiful! Bill explained that all cars are cleaned by the dealerships own detail and reconditioning depts !!! Another bonus !!!! I look forward to working with there service dept in the future to keep my vehicle looking and running like new, I would definatley recommend Mazda of Bedford to anyone looking for the best deal around !!!!!!!!!!!!!

mloyerx1

Apr 4, 2013

I purchased my car (a 2009 Civic) going on 1 year ago. Before the purchase I was promised a free tank of gas, that my car would be cleaned and that the oil would be changed. They did none of the above and after I had signed the papers and asked about it they told me that they weren't going to do any of that. I gave them a bad review on their website, the used car manager Doug called me to find out what happend, I explained and he basically said "sorry about your luck" and hung up. I thought about it more, called back and demanded that I get what I was promised. Doug then talked over me while I was talking and was very rude. He then gave me the tank of gas and the oil change (after arguing with me more about when I should have it done), but not the detailing. Since I had purchased the car, every once and a while it would not start on the first try, but then I could turn the key back and try again and it would start right up. No lights were on. I decided to have it checked at Autozone because it was still under warranty and if the alternater was bad it would be covered. The alternater tested bad and the battery tested good. I took it into Mazda and they charged me a "$100 deductable" and replaced my alternater. The same day I picked it up, I stopped somewhere to grab food, came back out and the whole car was completely dead. I then called Mazda and told them I expected that they cover the tow and re-replace my alternater. They told me "if it is determined that the cause of the car not starting is because of us then we'll pay for the tow." WOW. Unbelieveable. So they tow it back to Mazda and I find out that whoever installed the new alternater DIDN'T TIGHTEN DOWN THE BOLTS so it short circuted and had melted some plastic stuff under the hood and was not charging my battery. Mazda then told me that my battery was bad, but I had paperwork showing that it wasn't before it came to them so I asked that they replace the battery free of charge. Again, they pretty much said well too bad and sold me a new battery at cost "to be nice". I thought about that more and called and demanded my money be refunded for the battery because it was fine before they touched my car. I then went to Doug (the same used car manager) and complained and he told me that it wasn't his problem and that whatever service does is what they do. He also said to me that they had never had anyone complain the way that I was and I find that extremely hard to believe.They refunded my money for the battery finally after I had to pled and complain a case to Doug for 20 mins and he walked me over to the service department. The service manager there would not look me in the eye and barely spoke to me. I felt very uncomfortable like I was inconveinceing them!Then after I thought this whole nightmare was over, I get in my car after work one day, start it up, and the battery light is on. I drove it straight to Mazda and was livid. Since the THIRD TIME THEY FIXED IT, everything has been fine. Finally, I was given a Carfax report that showed that there had been 0 accidents with this vehicle. I have taken my car to a Honda dealership and the driver side door is a factory replacement meaning that for whatever reason (most likely an accident) the door was replaced. (I do realize that Mazda can't help what is on a Carfax). But this door then started to have some light surface rust on the top of the door frame where a protective tape is suppose to be (what I now know is a $10 part). Mazda did not bother replacing it before I purchased the car and told me that they would not take care of it now, that I could come in and have it looked at and get a price. I decided to go to Honda and had to spend $220 to have it fixed. (BTW, Sunnyside Honda in Middleburg Hts. was amazing. They treated me more than excellent and the work was perfection with a lifetime warranty). Unless some catastrophic malfunction occurs, I will never step foot in this establishment again. Stay away from these people. Don't forget that when you purchase a car, you get the dealership along with it. It is worth a little extra money to deal with people who respect you, care about you and want to make you happy. THIS PLACE IS INSAINE AND HORRIBLE. THEY WILL TREAT YOU LIKE DIRT THE SECOND YOU SIGN YOUR NAME ON THE DOTTED LINE! BEWARE!!!

Jrbruin09

Jan 8, 2013

Horrible experience.. Was treated very poorly and told to "get the xxxx out"... They did not follow through on what was promised... Worst customer experience in my life.. Don't waste time on going there.. Go to medina instead

Smgoss

Nov 16, 2012

This dealership exudes the upmost level of professionalism. There was no pressure when buying my new car. During the transaction, all the employees were highly organized to make for a smooth and efficient close to the purchase. All employees were very friendly and the showroom was immaculate. There was a nice waiting area for my two small children and the employees were so friendly to them while we looked at cars and signed the paperwork. I have owned a Mazda for 20 years and only use the service department at Mazda of Bedford because I know there is no duping. From sales to service to financing, everyone treats you like they would want to be treated-friendly, organized, fair, and with 100 percent integrity.

Joe P

Nov 15, 2012

We had such an excellent experience the first time we leased a car at this dealership that we came back when it was time to renew. Second experience was as good as the first one; consistency is a good thing. John Martin in sales took very good care of us, understood what we needed understood the competitive options we were looking at and was able to sell us on Mazda again. The leasing process is smooth and quick. The service shop is outstanding. We come back for maintenance and Tom Metzger always takes excellent care of us. Vehicle is serviced on-time, loaner is available without glitches, process of getting in and out is quick and smooth. The best part is that the car is truly great, reliable, excellent ride. Will come back agin.

georgekmadias

Nov 12, 2012

Allways a possitive experience buying a car from Mazda of Bedford.Three partners that realy have their operation under control, with only one goal in mind and that's pleasing their customers. New, used, or sevice. They have mastered their craft and the outcome is happy customers like my self and many many others, from allover the country.I have purchased six brand new and one preowned vehicles from them without any problems.KEEP IT UP GUYS GREAT JOB!!!!!!!!!!!!!!!!!!!

WilliamT

Nov 11, 2012

I am on my third Mazda from Mazda of Bedford, this goes back almost 12yrs now. They have serviced my car since. I can't thank you both enough for your hard work, and honesty. I try and send my friends in to buy cars! Keep it up, I am a customer for life.William T.

Love my car

Oct 27, 2012

I had a very good experience with this dealership and Michael Shanes (salesman). I originally went in to look at test drive some new vehicles, Michael was very helpful, and not pushy. Ended up purchasing a used car and I am very happy with it. There was a minor repair that was needed on the car and Michael took care of everything. He made the appt., picked up the car, left a loaner and returned it the next day. He also had another salesperson who was more familiar with my new car go over all the functions with me. They were both very helpful.

Julie

Oct 26, 2012

Manager Shannon contacted me shortly after emailing Mazda of Bedford about my interest in the Cx-5. Before purchasing we needed to know whether we could fit our carpet cleaning equipment in the vehicle. She was so kind as to bring the vehicle to our home so we could ensure that our equipment and our son's car seat would fit perfectly. AND IT DID! The next day we went and made the deal. They accommodated the price range we needed. They are hard workers up there. My husband and I are very pleased.

Julie W

Oct 26, 2012

Mazda of Bedford is a great place to purchase a vehicle. We have a carpet cleaning business and an infant. We needed a vehicle we could use to fit our equipment plus leisurely drive. Milo was our sales guy and he did an excellent job negotiating with us. We told him what we wanted our payment to be and after negotiating we ended up getting exactly what we wanted and needed. I even baked cookies in appreciation of his hard work. All employees were nice. The facility is nice and clean. What is great about Mazda of Bedford too is free car washes and they even vacuum the inside of your car. WONDERFUL!!!!!

Michaella and walt

Oct 12, 2012

They were great and so was the selection. I would say if you ever wanted to buy a Pre owned car go there for great service and see Doug and craig.

lsusksa

Sep 8, 2012

Simply put, the experience was terrible. At first it was good while we talked to a salesman but then the manager stepped in. He stole the salesman's seat, treated me like an idiot, and then hurried me into putting a hold on the car. The next day I went back to the dealership and took the car to NTB. They said that the rotors were bad and that the piece keeping the rotors together was sagging way down. I took the review back to Mazda of Bedford and Doug took the paper, looked it over, and CALLED NTB. He yelled at them, told them that their review started WW|||! He then tried to explain to me that there was nothing wrong with the car. He treated me like an idiot for getting the car checked out and then proceeded to tell me that he would drive his children in it. I told him that I don't want the car but he wouldn't take no for an answer. He just kept throwing numbers in my face. Finally, I got fed up and told him that there was too much drama with buying this car and that 6500 for a rusted, broken car with 137,000 miles on it is too much to pay. To recap, everything was fine until Doug stepped in and hurried the process, started "WW|||", and then wouldn't take no for an answer. Management at Mazda of Bedford is of very low quality.

CC lover!!!

Aug 31, 2012

The entire team at Mazda Saab of Bedford is ridiculously awesome!!! I couldn't imangine a better shopping experience than this!! The customer service was perfectly tailored to my needs as a unexperienced person shopping for a car!! The team did a wonderful job following up after my purchase!!!

Unhappy

May 17, 2012

Well I went to look at a used car, looked ok in pics. Yeah had dented quarter panel, took for ride on what looked liked new(er) tires. Salesman blamed tire brand for road noise... Like a truck with off road kidder tires. Broken belts in tires more likely. Also not much in way of wanting to negotiate cash price.

mamma mii

May 16, 2012

I just feel like the company didn't have my best interest at heart. I wish I would have waited and did more comparison shopping. I was in a rush, my engine blew in my car after renting a car for a month I needed to find me one. At the end of the day I might end up paying $12k( the price of a 2012 Mits.Lancer) for a 2002 car worth about $3k at the most! Oh well, live and learn! Don't think they will get my business nor would I recommend this to my friends!

AndrewDickerson

Apr 27, 2012

I discussed the price of a vehicle with this dealership and they told me that they would sell me the vehicle for $9,400 out-the-door. I agreed to buy the vehicle at this price and after I drove an hour to fill out the paperwork I found out that they were charging me $1,000 more. They brought the price to $9,400 AFTER figuring in a $1,000 down payment which I had not even paid. So the actual price of the car was $10,400 out-the-door. They made the numbers "work" but were deceitful and dishonest in arriving at the agreed upon price. I read a similar complaint about this dealership and assumed that it was just a result of a miscommunication, but there was absolutely no miscommunication in this matter. The salesmen at Mazda of Bedford were attempting to charge more money than what they had agreed to sell the car for. I would not recommend this dealership at all!! Not only did they try to charge more money but then they proceeded to "explain" the numbers to me as if I were ignorant and incompetent at reading. I strongly advise you NOT to go here.

Kevbo240zz

Aug 4, 2011

Bought a 3 yr old $30,000 "Q Certified" Used Vehicle on a Monday, brought it back the very next day because the brakes were squeaking and they told me thery're "ok". took it directly to my mechanic and he says there are no pads left on the back. I called 3 times, emailed twice and cannot get anyone to call me back, and there is suspose to be a 2 year warranty. Buyers Beware!!!!

hottwheels

Jul 30, 2011

this place is filled with junk that is not drivable and way over priced. the sales people are rude and obnoxious. They were having farting matches while i was trying to shop and being loud and unpleasant.

kirk gebler

Jul 30, 2011

We all know that car deals are one of the most painful experiences we undergo. Thankfully, due to the reliability of the Mazda brand, I only do the New Car Dealer Dance every eight or ten years.My wife talked to John, and several days later we went in and had a very nice conversation with him. While I had every intention of purchasing the base model, John did what it took to get me into the Touring 2. This is my third new Mazda, and I am certain that it won't be my last.I was so impressed with John, the GM and the awesome new line up Mazda's that I have referred three or four people to the Brand, Bedford Mazda, and John in particular. Several friends have admired my 2 and I tell them "Go to Bedford Mazda and ask for John ! "When all was said, done, signed and delivered I realized that it was not just THE most enjoyable car buying experience I have had, it was one of the most gratifying purchases I have EVER made.My Mazda looks sweet, handles beautifully, and gets better mileage than any vehicle I have ever owned. The fact that Mazda gave me a 0% loan for the term, is simply icing on the cake...My Protege 5 had the lowest repair coefficient my brother has ever tracked on a car, and I hope that my 2 will surpass the 5 I traded in on it.

Amandasmaz

Jul 28, 2011

I had a great experience at Mazda of Beford. My salesman greeted me outside, I told him what I was looking for. He showed me the car, I test drove it, we sat and talked about leasing versus buying, and then he worked on the financing paperwork with me. The process was easy and smooth and I would recommend to anyone. Also there were other employees who helped out during the process as well that were helpful and nice.

charlescxi3

Jul 28, 2011

This is a very friendly environment dealership... No pressure, very informative, very cooperative. Will recommend to friends and family. Really pleased with the service and attention provided.

Karat108

Jul 24, 2011

I went to Montrose Mazda two weeks ago, and they tried selling me a Mazda 2 for almost $22,000. After calling me four days in a row, when I already left with my vehicle, I returned it to them. I felt like all I was to them was money. I looked into Mazda Saab of Bedford, and even though I didn't get the 0% interest for 60 months like I was told, I got the same car for $18,000. Its now day 2 and they haven't called to have me "come sign papers" and give more money. They were much more friendly, Art is definitely a great guy. Hes funny, professional, and the my favorite part about the whole experience. My boss also feels the same way.

Tcoffman

Jul 24, 2011

Great experience. In and out in less than an hour. Car was clean and ready to go. Very friendly staff and effecient. I am very pleased with the overall process.

benpritchard

Jun 9, 2011

I bought a beautiful CPO Mazda RX-8 from this dealership, and the experience was very good overall. For sure I would go back.

carlahighland

Sep 16, 2008

Their special employee financing and deals are a joke. Their pricing is extremely poor. They will lead you on with one price and switch when you have waited and are about to pick up your car. They treat their customers like they are idiots and not aware of how whorish car dealers are. If you want a better car deal, go to FRED VINCENT MAZDA IN WILLOUGHBY HILLS. I had a better car deal there but not by much until I went to pick up my car after waiting WEEKS for it to come in and was completely screwed over at the last minute. I wish I got the car from FRED VINCENT! I have no relationship with Fred Vincent, I just want people to know NOT to go to Mazda of Bedford. Go to ANY other car dealer, just NOT THEM!