Mazda of Elk Grove reviews

JenErwin

Nov 14, 2016

Nick was extremely knowledgable and thorough when I came into Mazda of Elk Grove to test drive the Mazda CX-9! He was very helpful and worked with me to get what I needed which made me extremely happy to give them my business. Nick is awesome! I highly recommend this dealership to anyone looking for a new car!

JUS4FUN

Nov 14, 2016

Great customer service. I will visit Elk Gtove Mazda again. Great staff! Will recommend to others. Tgey were all very friendly and willing to go the extra mile

Chance Grossman

Nov 10, 2016

I have nothing but positive things to say about my experience at the Elk Grove Mazda Dealership and especially about Matt Heidrich. He was extremely knowledgeable, personable, and eager to work with me to ensure I found the perfect car for a reasonable price. I have never written an online review, but he was so helpful that I felt compelled to do so now. I went to a few dealerships before this one, and all I can say is that if you are interested in a Mazda, do yourself a favor and go to Mazda of Elk Grove.

Chazman

Nov 7, 2016

Purchase process initially we we're stressed, however it wasn't anything like we expected. There wasn't the hawks we use to see and were actually approached by a single salesman. Long story short the whole experience was a calm, personable win-win. In fact we had to go back on an issue we overlooked and the salesman turned it into a win-win,win business deal. Thanks Mazda of Elk Grove! We'll without question refer family and friends to you. Again thanks!

Trampas wisner

Nov 7, 2016

Elias did a great job helping me find the right car at a good price. No pressure, no BS. I will not hesistate to recommend this dealer & Elias if someone is looking for a Mazda. Compared to the 3 other dealerships, and on its own, the experience was excellent.

Valaree St. Mary

Nov 5, 2016

I just got a Mazda3 from Mazda of Elk Grove, and the experience was fantastic. I would give ten stars if that was possible. It is the best car buying experience I have had so far, and I've had several! Garrett was the BEST! Very helpful, start to finish, going above and beyond at every step. I would (and will) recommend him and his colleagues to anyone searching for a good experience and a GREAT CAR! THANK YOU!!!!

Sonomakoma

Nov 4, 2016

Was dreading going to the car dealership but Garett made the experience so fluid and easy. So happy with my car and the great deal I got on it!

knears10

Nov 1, 2016

Mazda of Elk Grove provided the most comfortable and straight forward car buying experience imaginable. Garrett was my first contact with Mazda of Elk Grove and he immediately set the tone for the purchase transaction. I traveled from San Diego to purchase the vehicle because of the exemplary customer service Garrett provided. He even came in on his day off! All to make sure he greeted me himself and show me all of the features on my new car. Car buying can be such a nerve wracking experience but Mazda of Elk Grove and Garrett made it extremely smooth.I will undeniably be sending my family members to Garrett and Mazda of Elk Grove when they are ready to purchase.

Kristin

Oct 30, 2016

Garret was helpful from the start. He responded to my emails and was ready to help us as soon as we made it to the dealership. Felt comfortable and never pressured. He could even relate to our situation on a personal level. The time spent with Kyle in Finance went by fast and I was able to easily understand the whole process. I am definitely happy with my experience!

tayloratkinson

Oct 30, 2016

Garrett was the absolute best, even before I even got to the dealership! He was quick to respond to a text or call concerning anything from concerns about what car would fit me best, to how to fill out credit applications. Once I got to the dealership, Garrett made me feel taken care of. He not only had a vast knowledge of the Mazda I was going to buy, but also had a great personality that made me even more excited to make my new purchase. Given the fact that this is my first car and the CX3 having a lot of new technology, Garrett took the time to go over all the features and make sure that I understood everything! Each team member Garrett introduced me to at Elk Grove Mazda was friendly, helpful, and happy to answer any questions I had. I know that any time I need any help with my car Garrett or any other team member from Elk Grove will be very reliable. I couldn't of asked for a better experience!

Andar

Oct 28, 2016

We started with a list of 28 cars, nine different brands. The cars had to have 5 star safety ratings, get over 25 MPG in city and be accessible for someone with stiff leg mobility. Priority was given to local (Elk Grove Dealers. This is my second purchase from Elk Grove Mazda (previous cars were all Toyota). You can't beat the sales staff and service at this dealership. They had the exact a car we were looking for in stock and available to test drive. We wanted the latest safety and driving features and found it all in the CX-5.

Krystina loeblein

Oct 22, 2016

When arriving at the Elk Grove dealership I met a great sales guy named Garrett he was very respectful and did not make me feel over whelmed or try to force a sale he asked what I personally liked and let me show him what I liked rather than what most annoying places usually do and just pick anything and try to force you in and out with a sale the sales guys at this place was super laid back and had positive confidence and well educated on any product they have there and can answer any questions without hesitation also they will work with you on pricing and will still communicate even after the sale with the same respect to answer any questions you may have with ur new purchase and I have many friends that saw my new car and at work and are 100% with the choice he helped me with and have also been there to apparently with the same positive experience, I definitely highly recommend Garrett for advice when it comes to picking out the perfect car.

JanaD.

Oct 19, 2016

You will not find a better dealer experience anywhere else. The staff is friendly, the environment is welcoming, and Mazda of Elk Grove does everything to take care of you. Matt Heidrich did an exceptional job in helping me locate the ideal car right down to the color. I did not have to settle for anything. I was even able to do my paperwork before hand arriving at the dealer to sign papers, collect my car, and head home. Matt even gave me a full-depth guide to the vehicle covering all the features from locating the trunk opening button to navigating the infotainment system and dash. I've never been more happy with a car dealer experience!

loyal1

Oct 17, 2016

I have brought my Mazda here for years because of the best customer service - so when my husband needed service on his Jeep, I asked EJ if it was ok to bring non-Mazda vehicles in. He said of course! EJ and Billy took care of my husband, just like they have taken care of me for years. We will be telling all our family and friends to come here. You just can't beat the customer service and quality of work, not to mention the awesome prices! DO NOT GO ANYWHERE ELSE!

Mel816

Oct 17, 2016

I wanted a Mazda3 IGT in Charcoal Grey and Garrett worked really hard to get me what I wanted. Since everyone is trying to get rid of all the 2016's the right color was hard to find. So I got Black instead. I love it!! Thanks for all your hard work. And Thanks to Kyle he was very nice too. You both made leasing this car easy!

Titans2017

Oct 17, 2016

This is my second Mazda purchase with Garrett Oxnaes and Mazda of Elk Grove. I made an appointment with Garrett for 8pm after I got off work. Garrett stayed late to help me out which was great. He was scheduled off at 5pm so that was awesome of him to work with my schedule because I work a lot and don't have a lot of free time to spend hours at a dealership. It was a very raining and cold night when I came in for my appointment. Garrett already had the car I was interested in pulled inside where it was nice and dry and warm so I could check it out and he had a cup of fresh coffee waiting for me!! Nice touch by the way! :) I visited one other dealership to check out a Corolla and the sales guy had me walking the lot with him in the rain to look at cars. Needless to say I didn't stay very long, being wet and cold isn't my idea of a good time.When Garrett and I went on the test drive he showed me ever feature on the vehicle just like he did on the last vehicle I got from him. After the test drive I was sold on the car!! Got back to the dealership and Garrett again got me a great deal and had me out of the dealership in 90 minutes!! That was the best part didn't have to spend 3-4 hrs like I have before buying other vehicles. If you are looking for a new or used vehicle give Garrett and Mazda of Elk Grove a visit it will probably be your only visit you will make. They treat you like family and Garrett will get you a great deal oh and they include Lifetime Car washes!!I can't say thank you enough!! Just call Garrett you won't be sorry they are #1 in California for customer service for a reason! Just read their reviews if you don't believe me.

mroconnell

Oct 15, 2016

We were in the market for a second car and had such a good experience and service at elk Grove with Garrett that we came back.

Clay West

Oct 15, 2016

After deciding on the exact Mazda CX-5 GT that we wanted (including color and interior) we contacted all the local Mazda dealers to find it. Gerlie Fevidal at Mazda of Elk Grove not only found it at a very reasonable price but the transaction itself was smooth and easy. Kyle Middendorf in finance was also very easy to work with. Buying from Mazda of Elk Grove was the most enjoyable car buying experience I've ever experienced.

K. BURNS

Oct 15, 2016

I purchased a CX5 from Mazda of Elk Grove. Matt made the whole process very easy. He was knowledgeable and straightforward throughout the entire experience. I felt as though he wanted me to choose the best car for me - I appreciated making my own choices rather than being pressured one way or another. I must admit it was hard to decide exactly what to buy because this dealership has a great selection of vehicles!

Dtopping

Oct 13, 2016

Buying a car can be intimidating and stressful, however, I recently purchased a new Mazda CX-9 and my experience was actually enjoyable. Aside from the fact that the dealership had a great selection of cars including the exact model and trim I was looking for; the salesperson, Matt H, went above and beyond to make my experience fast, friendly, professional and fun. Kyle in financing was also great. Thanks Team.

ajwestfield

Oct 11, 2016

I purchased a Mazda 6 tonight. I had never considered buying a Mazda until I spoke with Elias Gonzales. Personable, knowledgeable and professional salesman!! Thanks

Jessica0824

Oct 10, 2016

On Oct 1, 2016 I brought in my new 2016 Mazda CX3 in for it's first maintenance visit. I was greeted by Kyle when I first arrived (my appointment was at 8am). He was holding the door open for me right when I drove up and asked if I was Jessica even before I walked in the door. He obviously had looked at the scheduled prior to the start of the day. This was a nice surprise, most service centers, in my experience do not greet you so friendly. He kindly asked how my Saturday morning was going and got my information pulled up in the computer for the service guys to start on my car. He was very polite, friendly and made me feel like I was the only one there, I was the only one there at that time because it was 8am on a Saturday, ha ha. He directed me to the lounge area and said "coffee would be ready soon and that there are snacks and drinks on the counter." He also stated my car would take about 90 minutes to complete and I was happy to wait. The waiting room was clean and comfortable. He checked in on me a few times to see how I was doing to make sure I didn't need anything. He was very attentive and my car was done early. He explained all of the work that was done to the car and went over the check list with me. I didn't have too many questions because it was a regular maintenance and he had gone through everything so well.I have had poor experiences with previous service centers with a different dealer (non Mazda) dealer and I cringed each time my car was up for it's maintenance but with the experience I have had with Kyle at Mazda of Elk Grove, I will not feel that way anymore. If fact, my entire car buying and service center experience at Mazda of Elk Grove has been so amazing. I can't wait till my next oil/tire rotation. Thank you Kyle for making this a great visit.

Jroc71

Oct 10, 2016

I brought my Mazda in due to a recall, and received excellent service. Billy, the service rep I dealt with, was very accommodating and professional. Not only was my car fixed in a timely manner, but several other issues that I had been unaware of were also addressed, all under warranty.

Kaylabeers

Oct 8, 2016

Very helpful and friendly. Answered any questions we had. Made us feel relaxed with whole process. Happy I came to this dealership. Going to tell my friends about this place !

senior softball

Oct 7, 2016

DEALT WITH GARRETT OXNAES ON RECOMENDATION FROM MY SON. GARRETT COULD NOT HAVE BEEN MORE ACCOMDATING AND PROFESSIONAL IN SECURING A 2016 MAZDA 6.I AS MOST COMPLETELY SATISFIED WITH THIS DEALERSHIP AND STAFF.

Chrissy0601

Oct 7, 2016

I had some issues with the lease I was trading in (from a different Mazda dealership). They worked with me a lot and were very helpful getting me the information I needed. They were able to get a deal that I was happy with in the end.

happy guy

Oct 5, 2016

Garrett found a used vehicle that met our needs and within a price range we could afford, He was friendly and helpful in identifying all the safety features that we were looking for in a used vehicle. I don't think buying a vehicle has ever been so quick and easy. I would definitely recommend giving Garrett and Mazda of Elk Grove a look if you are considering the purchase of a new or used vehicle.

PacoTheTaco

Oct 4, 2016

First time leasing a car, Nick made the process simple and straightforward. Provided me with a lot of helpful information and was more than willing to answer any of my questions/concerns.

Mo C.

Sep 30, 2016

Mazdas weren't on my radar until my daughter and son-in-law bought one a few weeks ago. They really loved working with Garrett and we all love their new CX-9, so i contacted Garrett to see what might fit my needs. The CX 5 was my choice. I love the cross-over/sports car feel to it. So i decided to lease one. It was by far the easiest new car leasing experience ever! Garrett was extremely knowledgeable and pleasant to work with and took the time to explain all the advantages my CX 5 had to offer. Grant was so positive and helpful, and gave me a sweet deal! Kyle was unlike any other finance guy I've dealt with; laid back, friendly and efficient. Mazda of Elk Grove has an awesome staff and I will definitely recommend them to friends and family.

EricW

Sep 30, 2016

We had done our homework online and when we came to the dealership we pretty much knew what we wanted. We dealt with Jason Ly who was very helpful but not pushy in any way. He asked us all the typical questions and showed us exactly what we wanted and didn't try to push anything that we were not interested in. We test drove a Mazda 6 on our first visit and talked some options and then let him know that we wanted to go home and think about things. He was very understanding and let us know to contact him if we had any follow up. One of the cars we were looking at had an internet special going on the following weekend so we went down and asked for Jason. We took a couple more test drives and he let us talk things over with no pressure. When we were ready to sit down the paperwork and finance took about 1 hour (the place was not busy though, we were lucky). By time the paperwork was done the car was ready and we were on our way. Overall a very nice experience and we felt like we received a good deal on the car.

Gemini0616

Sep 30, 2016

I've been thinking of buying a new car for the past year. My CRV is already 14 years old and has started to give me problems. I did research on the Honda CRV, Toyota RAV4, Nissan Rogue and Subaru. My first options were Toyota and Honda since I've owned them in the past and found them dependable. But I also wanted to try something different. Something I would really like (style, trim, body,size and color...and the financing options). So, after many attempts to visit the dealerships, 2 of my friends had bought Mazda CX-5s. One is Sport and the other one is Grand Touring. They told me all the features and how they love it so I'm starting to get curious and I started to do my research on the CX5. While checking online, the chat popped out and asked me to enter my info so they could call me back. During the day, I got a notification from my phone. Matt Heidrich from Elk Grove Mazda sent me a text just to see where I was in the car buying process and if there was anything he could do to assist. He asked what my budget was and what kind of car I'm eyeing to get. He gave me more info on the model,buyer reviews, payment options, etc. Matt was so easy to talk with. So after few days of email and exchanging text messages with Matt, I finally decided to visit the dealership. As I entered the dealership, I felt at home not only because I brought my family with me but folks at the dealership were very friendly. Matt took us for a test drive and I really liked the CX-5. So I asked Matt whats the next step. I started the credit app. We checked my credit score. I was kinda nervous because I haven't checked my credit report in such a long time. I get approved, got a reasonable APR. Matt helped me all throughout the buying process. Matt and Kyle were very kind and easy to work with. Didn't expect to take the car home the same day. Considering it was kinda late. Matt helped me sync my phone to the car, walked me through all the features of the car and answered all of my questions.Mazda of Elk Grove had the most positive reviews on Yelp of any other dealership I looked at. Actually , it wasn't a difficult car buying experience. I feel good about the whole experience. And I really do love the car.

megyver1

Sep 27, 2016

I had a great experience purchasing a car with this dealership. Garrett made the process super easy by communicating via email and text so that when I arrived I just had to sign the paperwork and take my new baby home! The circumstances that led to us needing a new vehicle were not ideal and I was trying to shop and buy a car under a time crunch. Even though it was over an hour drive to get there it was worth it to have all of the pricing worked out before I even arrived.

neunern

Sep 26, 2016

My husband and I love Mazda of Elk Grove! Garrett was great and made our car purchasing experience amazing. We love our new Mazda CX-5! Thank you for doing such an awesome job.

new car

Sep 25, 2016

My husband and I highly recommend Elk Grove Mazda, we bought our New Mazda 5 last Nov and we love it!! A few months later my son bought his 2014 Nissian Versa Note, low low miles at just the right payment!! Just this month my mom found a used car that was perfect for her as well!! If you need a new or used car give Garrett Oxnaes call!!! Every dept was easy to work with, sales, service and financing!! The show room is comfortable, clean and relaxing!!

AshleighF

Sep 25, 2016

Nick was wonderful to work with! He was by far the nicest salesperson. Can't say enough good things about our experience at Elk Grove Mazda! Thank you Nick!!! :)

Chelsea B

Sep 21, 2016

Jason Ly is the BEST! He was very fun to work with- knowledgeable, personable, dedicated and hilarious. My mom came with me and she always felt comfortable as well. She has MS and not once did she experience any issues at the dealership. It was a brilliant experience. While I went in knowing Mazda was my top choice, I didn't even bother going to any other dealerships. The Mazda 3 I grand touring test drive had me HOOKED. Jason was amazing throughout the entire process and it was smooth sailing. The dealership did a trade with another location (Bakersfield, I believe) so that I could have the exact car I wanted. I LOVE my car so much. Thank you to everyone involved! Francisco in finance was awesome as well. Great guy! Thank you, team!

KATCAGE

Sep 20, 2016

After visiting another Mazda dealer and not being satisfied with the cars or salesperson I decided to give Elk Grove Mazda a try. I had been there a few months before when I began my car search but had decided to put off my purchase. On this visit I was successful in making my decision. Not only was the salesman friendly but he really took the time to explain the features of the CX-5. He came up with an easy and inexpensive solution to the only issue (wind noise) I had with the car, window deflectors. Highly recommend this dealership.

nosnow7

Sep 20, 2016

I could not find the exact car with a specific list of accessories within 100 miles of home. Mazda of Elk Grove had one close to my requirements at an excellent price point. Explaining my needs and juggling a few numbers we made the deal work with the installation of a new accessory from their stock. The willingness to work to make me happy is probably more important than the deal I got. The sales staff were accommodating and eager to make my request become reality. Well Done Ratish and Grant. You made my day.

Tang H

Sep 20, 2016

This was our first time buying a new car with the dealer. The service was good though I wished I've done more research with car loan and down payment to maximize my discount. However, we did end up with an excellent rate where Jason was able to work with us. He was very interactive and made you felt comfortable. He was great with communication and thoughtful. Overall, we are please with our new Mazda CX 9!!

Stacey Wittorff

Sep 19, 2016

I bought my first new car in 10 years here a few weeks ago and I was dreading it a bit. I had done some research and knew what I was looking for. Rachel found me the car I wanted and took me for a test drive. I really appreciated that she heard what I wanted and didn't try to pressure me to upgrade the trim or to look at other models. The whole deal was super easy and transparent and I took care of a great zero percent financing deal Mazda was offering. Since I bought the car I have called to ask a few questions and Rachel has continued to be responsive. Great, friendly service! Thank you, Rachel!

Elycia.avila

Sep 17, 2016

Garrett and team were not only helpful in finding me my perfect car but also listening to every need I had and making sure it was all fulfilled. They are extreamly thorough in every area to make sure you feel confident about the car and purchase.

Thomas Gemza

Sep 16, 2016

Great experience overall. Dealers were able to work with us and our budget. Got us the exact car that we wanted for a reasonable price. They couldn't quite get us to the price we wanted...but they got close. A bit bummed with the financial department. We could only put a max of 5k down with our card, because they didn't want the fees. We didn't have cash/check with us and the banks were closed that day so we had to take a loan out for the rest.

Quilter1

Sep 14, 2016

We decided after purchasing our new Mazda CX-5 that we wanted the Luxcare applied to the car. I called and talked to Jaik who arranged for us to bring the car back and they arranged for a rental car for us. We took the car back and Jaik met us and took us over to the detail shop where we picked up the rental car. We came back the next day and the car was ready for us. The staff at the detail shop was very courteous to us. We went back to the dealership and Isiaha helped with some technical questions on the Navigation System and answered a few basic questions. Thank you for all your help. A+ and 5 Stars to everyone.

jjones93

Sep 14, 2016

great experience at mazda. I'm a first time buyer & fritz helped me out with everything, answered any and all questions I had, made me feel really comfortable & satisfied with the car I was purchasing. Mazda dealership is one of a kind. They're on top of things and ensure that you're taken care of! I would definitely recommend Mazda dealership to anyone. Go see Fritz Roepke as well if you're looking for a great buy from a great salesman!

B. T.

Sep 13, 2016

I worked with Matt Heidrich and had a lot of questions about Mazdas as I've never owned one before. He was incredibly helpful and took the time to explain everything to me- even via email after I got home. He wound up getting me the car I wanted for a price that I could handle and worked with me on his day off as well, arranging for someone to pick me up because I had no way to get to the dealership. Gerlie came and got me since Matt was away and she handled the rest of the transaction. She was friendly and personable. I would highly recommend this dealership. They made sure it was a very smooth and easy transaction with no pressure.

Aagerman

Sep 10, 2016

Great experience the gentleman that helped me was not your typical car salesman very patient and not "pushy and eager" to make a sale like other dealerships, he treated me like family and genuinely went above and beyond!

Bryan S

Sep 10, 2016

I initially inquired about the very same vehicle at another Mazda dealership but felt like I was the one who had to motivate them to sell to me. The next day I contacted Elk Grove Mazda and by that evening Matt Heidrich had the terms I wanted and the vehicle transfer in place. I picked up my new baby the next morning and was delighted by the level of service delivered by Matt and Francisco in finance. Matt's demonstration of the vehicle's features was the most thorough and educational I've ever received. I literally had no questions about it when his presentation was complete. I loathe buying cars. This was the first time I'd ever left a dealership with confidence in the process and a smile on my face.

Nat

Sep 8, 2016

My salesmen Nick was very thorough and helpful during the process of purchasing my new Mazda6. Francisco Morales went above and beyond to make sure my financing was exactly what I wanted. I would definitely recommend the both of them to anyone looking to purchase a new Mazda.

MARIA and ANTONIO DELEON

Sep 7, 2016

This is our third Mazda purchase, second at Mazda of Elk Grove, and words can't fully explain just how wonderful this dealership is! For anyone looking to purchase a vehicle, I definitely would recommend Mazda of Elk Grove as your first (and probably only) stop. From the moment you step foot in till you leave, it's a great experience! We made our first purchase here with Garrett some years ago. We honestly didn't know he was still with the dealership, and didn't look for him beforehand. However, Nicholas was awesome from the very start. Very honest, upfront, not pushy at all. We enjoyed being able to just talk with him. He was very friendly, yet professional. We really feel he did his best to get us a great buy, and we're extremely happy with our new Mazda CX-5. We saw Garrett later inside the dealership, and were really happy he's still there. He remembered us, came over, said 'hello' and chit chatted some. Our finance guy, Kyle, was great too! This is probably the part of purchasing a new vehicle that everyone dreads. Never knew anyone to ever make this part of signing/initialing 10+ documents so pleasant. Kyle was amazing! All in all you have a top rated team over at Mazda of Elk Grove! Thank you all- Nick, Garrett, Kyle!

mazdapete

Sep 7, 2016

We bought a new Mazda 3 over the Labor Day weekend. Great deal! Plus our kudos go out to your personable and knowledgeable staff. Thank you.

Chris

Sep 7, 2016

This is a good dealership for a purchasing a car. I worked with Garrett Oxnaes. He provided excellent customer service and worked hard to find the car I wanted. It was a low sales pressure experience and I felt very comfortable through out the purchase. I wouldn't hesitate to recommend Garrett and the dealership to friends and family. I also feel positive enough about the experience to use Mazda of Elk Grove for the servicing of my new car.

Mohammad Saber Mirzaei

Sep 6, 2016

This was the first car dealership I've been to, and due to their transparency I decided to buy the car right away (on the first visit there). I previously did research on the car, which they appreciated. Nick was very helpful and friendly and it was a pleasure working with him.

civildreams

Sep 5, 2016

I got my first Mazda from Garrett Oxnaes in 2013. His enthusiasm, genuine concern for the customer, ease of communicating, and knowledge is what brought me back. This time around it was just as I remembered. I knew what I wanted and Garrett easily helped me get the exact car. I'm so happy with it! I highly recommend giving Garrett a call if you're in the market for a new car.

Delicia Wilson

Sep 3, 2016

We called to ask about financing, he Nick helped us as best he could over the phone. We came in a few hours later and he was very helpful. As soon as we sat down and explained our situation he was helping us too find the best way to buy a car. We test drove our car and were sold; this was our first buy and we couldnt have made a better choice. Paper work was an in and out process. Kyle was very clear with explaining all the terms of contract and policies.

Quilter1

Sep 2, 2016

I called this dealership several weeks ago and Isiaha invited me to come and test drive the Mazda CX-5, which we did the following day. Isiaha wasn't available at the time and Matt stepped in an answered all our questions. He was very considerate of my husband who has a broken back and made sure he was comfortable while doing the test drive. There was no pressure to buy but we went back on 8/30/2016 to pick up our car, which was CX-5 Touring in the Deep Crystal Midnight Blue, which they transferred in from anther dearlership prior to our arrival. We had everything pre-approved and it was a seamless transaction due to the help of Isiaha and Grant the day before. When we arrived Trent made sure that everything got started until Matt arrived and finished our paperwork. Then went to Francisco in Finance and then back to Matt to go over the Technology in the car and then we drove home. We can' t say enough how great full we are for being treated with such curtesy by everyone at dearlership. Thank you for taking such good care of us. A+ and 5 Star rating for this dealership.

Sean LaFond

Aug 31, 2016

A good I had a good experience working with Garrett and Elias. I got a mazda 3 at a fair price and didn't feel pressured into buying the car.

CApony7

Aug 29, 2016

There really is a dealer out there that knows how to treat customers! I know, because I have been in the industry myself for over 25 yrs and safe for the time I ran things, I've been part of many stores who just didn't have the customers best interest at heart. Elk Grove Mazda was great! Told me what they would/could do, and then delivered in spades. My congrats to ownership and staff for their commitment to customer satisfaction and also service after the sale. Thank you again!

JM in Winters

Aug 29, 2016

Garrett Oxnaes answered the phone when I "cold called" Mazda of Elk Grove. We scheduled a test drive, after which he stated that I could receive the car I chose with all options within 48 hours.I have bought many cars in the last 40 years, and buying a Mazda at Mazda of Elk Grove was a good experience.

John J.

Aug 27, 2016

We spent 3 weeks following leads found on Craigs list. We chased car after car to find cars that were mis-represented and dealers who just plain lie. Then we went to Mazda of Elk Grove and met Ratish Singh. Our world changed as Radish was honest, caring, sincere and genuinely interested in making sure we got the right vehicle for us. He made us feel at ease and we were confident in everything he told us. Everyone we met and dealt with was professional and sincere. I highly recommend this dealership to anyone looking for an automobile. The big plus is they can be trusted.

MazcaMiataLover

Aug 24, 2016

I called the dealership and Rachel answered the phone. She was friendly, knowledgeable and very helpful. I was very impressed as these days one usually gets someone on the phone with sub-par customer service skills.Thank you Rachel.Sincerely, Lisa Condon

Stockton customers

Aug 23, 2016

Salesman, Ratish, was courteous, personal, knowledgeable, and pressure-free. He demonstrated a clear understanding of our needs, personalized our service, and provided realistic feedback that we appreciated. We didn't want to be pressured and we weren't. He provided care and knowledge that helped make our decision to proceed much easier. We decided to lease and in addition to Ratish's service, the finance process and service by was extremely smooth and very timely as well. It was a great experience and we wouldn't hesitate to recommend Ratish and Mazda of Elk Grove.

KajDaGuy

Aug 22, 2016

This was my second vehicle lease from Mazda of Elk Grove. I'm commuting to the bay area and wanted to change from manual to automatic. Garrett at Mazda of Elk Grove was a pleasure to work with. Explained everything in detail, answered my questions and ultimately helped me leave in a new Mazda 6. The location was clean, I never felt pressured and the staff was friendly. Go here for your car needs and ask for Garrett!

Ruby's_Mom

Aug 22, 2016

Never having leased before, I was prepared to work with a broker. I wanted a Mazda, and thought I knew what model. A neighbor referred me to Elk Grove as one of the highest-rated dealerships in Northern California. Their Yelp and Dealer-rater reviews were consistently 5-star. I called on a Saturday and worked with Rachel, who never missed a beat providing estimates and photos. She even arranged to have the CX-5 delivered to my home, a two-hour drive. I knew immediately the CX-5 was too large for me. I panicked, with no idea what to do. Kudos to Rachel, who worked with me on her day off, calm and reassuring. The next day I brought back the CX-5 to exchange for a Mazda 3. Rachel explained in detail, with diagrams, how the lease process works. I had to return the CX-5 as a "used" car, which meant a penalty. But Rachel secured a terrific price and lease terms on a Mazda 3 the exact color and model I wanted. She spent an hour in the car with me, reviewing every feature. I drove my perfect Mazda 3 home, thrilled that everything worked out. Few people enjoy dealerships, but Rachel and her colleagues at Mazda Elk Grove are a stellar team warm and professional.

Kathy123

Aug 21, 2016

I live in Reno and first went to the local Mazda dealership to look at the Mazda SUVs for my 83-year old mother. Unsatified with their service, I started checking Mazda dealerships in the northern CA area. In all, I contacted five dealerships. By far, my best experience was with Gary Oxnaes from Mazda of Elk Grove. He found the exact vehicle I was looking for, down to the exterior and interior colors. My overall experience with Gary was excellent and well worth the trip from Reno to purchase the Mazda CX 5. I would absolutely recommend both the dealership and salesperson.

Mel816

Aug 16, 2016

So I went with a friend recently so she could purchase a new Mazda3. The whole process was easy and never felt pressured. Great Service!

mariahdb38

Aug 15, 2016

I went to Elk Grove Mazda to purchase a new car. I came in with the mindset of I nee to be tough and firm because all salesmen are incredibly pushy and they don't listen to my needs. I was blown away at the service I received. My salesman was Nick Ishihara. He was fantastic. Not only was he helpful and knowledgeable, he was also very kind, friendly, and made me feel at ease with buying a car. He genuinely wanted to find me the best deal, one that would work for me. He really exceeded my expectations. I know that if I have any problem with my vehicle that I always have someone/some place to help me out. I would recommend this place to everyone in the market for a car, and when the time comes for another new car, I'm coming back to Elk Grove Mazda!

eldramazda6

Aug 14, 2016

Garrett and his manager Trent made sure that my family got the 6 we were for without all of the usual drama and on terms we could live with. Family atmosphere and quality treatment of people.

April333

Aug 13, 2016

This was the firat time I bought from Mazda of Elk Grove but my 3rd Mazda3. As a loyal Mazda customer I was obviously looking for the best deal & I got it here. I'm so beyond happy that I didn't settle elsewhere & got exactly what I wanted. Thank you Garret for everything & being straight forward & honest.

Marcus Mazduh6

Aug 13, 2016

From the first phone call to driving off the lot in my new Mazda 6, Rachel was professional. She listened to what I wanted in a new Mazda 6. She delivered me the car I wanted, didn't sell me anything I didn't want. Very happy with my purchase, at a price that was more than fair. Next time I'm in the market for a new car, Rachel and Elk Grove Mazda will be considered. She has my strongest recommendation.

Matter05

Aug 8, 2016

I'm a first time buyer and I can say after going to different car dealership this was the best experience all around. I never got rushed and I felt comfortable the whole time I was there. I would definitely recommend this dealership to anyone!

MonaspMazdalover

Aug 7, 2016

I gave this dealership a top score because they DESERVE IT.. When I walk into a place and get a funky vibe I will turn right around and call it a day, but MAZDA of Elk Grove was AMAZING! Matt was awesome and so knowledgeable with what we were looking for and really CARED about our concerns regarding payments and lease terms. HE MADE ME FEEL comfortable and gave us his attention even though I know we were taking forever;) MATT will have forever customers because I told him he isn't allowed to leave ever! What an exceptional experience and Matt H was AWESOME! Kyle was our finance guru and he was so Nice and didn't rush us in and out! I literally could write a book on how AMAZING this whole experience was! HIGHLY RECOMMENDED AND CUSTOMERS FOR LIFE!

Yoda

Aug 7, 2016

This is my second car I've bought from this dealer. Both experiences were exceptional. Garrett our sales person is a no pressure guy who works hard to get you the car you want. Absolutely expert staff helped us get a beautiful CX9 in record time, love these guys!

Judith L. Fry

Aug 6, 2016

I absolutely love my Nissan versa! It everything i was looking for! And for the perfect price! My sales guy Nick was amazing. Ive never had such awesome service especially from a car dealership! You guys rock!

slewis

Aug 6, 2016

Found the car online, called ahead to ensure the car was in stock. Garrett had the car ready when we arrived and answered all questions. Very friendly & knowledgeable. No pressure. Overall a great experience.

c holland

Aug 5, 2016

After much shopping around, we ended up at Mazda at Elk Grove, ready to buy a particular model. We called ahead and Garrett got the car we wanted ready for a test drive. When we showed up the car was ready to go and we had a nice time taking it on a thorough test drive. He went over all the features at length and was very friendly. The experience overall was great, he only showed us what we wanted to see, there was no pressure, and they worked as fast as they could through the paperwork once we decided wanted the car. Kyle helped us breeze through the finish line and explained all of the details about the warranty and optional protection plans with ease. I got the impression that everyone here was friendly and just hardworking in general. Highly Recommended!

collander16

Aug 5, 2016

We were pleased with our experience at Mazda of Elk Grove. Garrett, our salesman, was very helpful and made test driving and then buying the car a breeze. I called him early in the day, inquiring about the cars available, as my husband and I already knew what car we wanted, and he was very accommodating with my questions. I appreciated that he didn't try to sell me on anything other than what I wanted, and simply showed me a couple of the options for what I wanted. When we arrived at the dealership, he had already pulled the car we wanted out, and we immediately went on the test drive where he helped us learn all the features, and told us more about the car. I recommend exploring Mazda of Elk Grove if you're in the market for a Mazda.

edward leiske

Aug 5, 2016

We found the used car we wanted on AutoTrader.com. It was out of my budget, so I reached out to Matt in internet sales. He researched it, and he said they would get as close as possible to our goal. We drove down from Tracy, not a bad drive and didn't realize how close they are to us. Since this is for my son heading off to college, we needed something reliable, economic and safe.Being a service adviser for a Toyota dealership myself, I was surprised that my son would want a Mazda 3, but soon found out why. We found the car to be sporty, yet very wallet friendly.From the first hello and handshake, through the process of coming to an agreeable deal and to the final goodbye and handshake, everything was perfect. Matt is personable, friendly and professional. Kyle in finance handled the paperwork like a pro. I headed into the Service Department, and was promptly greeted and had my questions answered for me. We bought a cool Mazda 3 license plate frame and the cashier was quite friendly as well. During the final delivery process, Matt took the car back to detail for a quick clean up, even though the car was very clean already. He even had the headlights polished for us!The last impressive thing that Matt did was help my son set up his bluetooth and showed him how the Pioneer Nav system worked. Everyone had a smile on their face and anytime we got within a few feet of someone we were greeted. You can FEEL the family type atmosphere when you walk in. The owner John has done a wonderful job with his team.We can DEFINITELY RECOMMEND Mazda of Elk Grove!Thanks again to Matt, Kyle and the entire team!

Frederick Carino

Aug 5, 2016

I recently went in to Lease a brand new Mazda 3 and my experience is something I will never forget. Like most people, I dread going car shopping, but the staff at Elk Grove Mazda made me feel so comfortable the moment I walked in. Grant, the Sales Manager, was extremely helpful and went above and beyond to ensure I was happy. Garrett, my Sales Rep, also assisted in the process and made my transition to my new car extremely smooth. Last but not least, Kyle handled everything with my finance paperwork and made everything extremely easy for me. These guys make you feel like family from the moment you walk in and I would recommend them to anyone looking for a new car.

LamorindaLarry

Aug 2, 2016

Fritz was a very honest and hard-working salesman that answered every question and helped us achieve a rapid deal and instill confidence at every step. Kyle was also great in writing up the deal. The detailing of our car and presentation was second to none. Overall a terrific experience from start to finish.

Travis Souders

Jul 29, 2016

I recently found Mazda of Elk Grove via Edmunds' price guarantee. Gerlie was very responsive and communicative, even at odd hours, which I appreciated as I was purchasing during a very busy week.I was in contact with four different dealerships - Elk Grove is a two-hour drive from my house, so believe me when I say I was looking for reasons to stay local. The bottom line is that Gerlie won me over with her communication and willingness to work on a fair price. She made it clear she wanted my business and would work to make it happen. That made the drive more than worth it. And when I had to wait a day to take delivery, she brought it up to my house on a Sunday afternoon.Financing was quick and pretty painless. Kyle explained things clearly and answered all my questions. The only part of my experience that was less than pleasant was during the warranty/gap coverage up-sell. I felt I made it very clear to Kyle that we were not interested in additional/extended Mazda warranties; he responded with, "So you want to spend more money? You're OK with that? Can you explain why, for a corporate survey they make us fill out?" When I answered with, "I am satisfied with the warranty coverage included," he responded with, "I see, because the most common answers are 'I can't afford it' or 'I don't understand it.'" I get the tactic of getting me to react to the implication that I'm too broke or dumb, but it made my wife really uncomfortable. That portion aside, Kyle struck me as a pleasant, professional guy.All in all, if the worst part of a car-buying experience is a sales pitch you don't go for in financing (and I say "worst" very lightly), you can't complain, and that's the case here. It was an overall enjoyable experience and Gerlie's communication was clear, fair and aggressive (in a welcome way). :)

Kimly82

Jul 20, 2016

Elias and Julian were both great. We love our new car and couldn't ask for a better experience. Everyone is so attentive and friendly.

Kiya

Jul 19, 2016

Waited for a bit for someone to help my mom and I, but as soon as Nick saw us, he was friendly and approachable. He was able to answer all the questions I had about the vehicle and was pretty knowledgable about the vehicle that I purchased. I'm just happy that they didn't force upon me to buy a million different things! Thanks for your service. Loving my new CX-5! Excited to be a first time Mazda order and hope that I enjoy it as much as all you all say I will!

Aaron

Jul 18, 2016

The salesman, Fritz, answered all the questions we had about the car and had a good working knowledge of the vehicle. We found the car we wanted on the lot and had the deal done in about an hour. Low stress and easy to do business with. I would highly recommend this Mazda dealership to anyone looking for a Mazda.

DfJb

Jul 18, 2016

Everybody was very friendly and professional, and tried to make our experience pleasant. Gerlie managed to get us the exact car we wanted even though it was hard to find - we were impressed. Nick showed us everything and patiently answered all our questions.There was one problem though that could have been avoided. We take part in the blame, but we think that the people of the dealership should have been clearer. Before we came we said we'll pay with a personal check. I also explained that my credits are frozen, and was told that there will be no problem. That was not the case. There was a need for a credit check, and I could not unfreeze the credit since I did not have the password with me. We were then told that we can instead get a cashier check at a local bank. We managed to do that with some adventures on the way, and then was told that there is still a need for a credit check. At the end they relented and waved the credit check, and we completed the transaction.

SLan1

Jul 17, 2016

I was in the market for a new 7 passenger SUV back in May 2016. When I called the Mazda of Elk Grove to see if the CX-9 has arrived in their showroom, Gerlie picked up the phone and invited me for a walk-around and test drive at the dealer the same afternoon. When we arrived, Gerlie came out and greeted us. At this time, I took the opportunity to explain we are still at the "shopping" phase and are not looking to make a purchase today. Gerlie understood and went on to introduce us to the two CX-9 models we were most interested in. During the walk-around and the test drive, Gerlie was able to answer any questions we had for her, demonstrating understanding in the products she sells. After the test drive, she invited us to sit down and discuss what our ideal CX-9 would be. I explained that if I were to buy one, it will have to be in this trim, in this color, and with this package, which they did not have at that particular time. So then she asked if I would like to place a refundable deposit of $500 in an effort for her to secure this particular SUV at the port. I agreed, paid the $500, shook hands, and continue our SUV shopping at another dealership. Fast forward 6 weeks, July, and no SUV purchased, Gerlie called and said the CX-9 has arrived and asked me to come out to see it. Went out and it was exactly what I asked for. Gerlie, however, was unavailable at the time, so another sales took over. After some intense negotiation and haggling over the course of one week, we settled at a price and at an interest rate that I was comfortable paying. At finance, Steven was professional, knowledgeable, and patient as I read through some of the paperwork. But after handing over the down payment, the deal was finished, without me even realizing it. And I felt great making this purchase! Looking back, it was an incredibly easy process. At no point was I pressured into buying. Because of Gerlie's hustle to earn my business, I now own a beautifully crafted CX-9! Definitely recommend buying from and working with Mazda of Elk Grove.

NPalafax

Jul 11, 2016

Long story short, I was in the market for another Mazda after mine was totaled in Nov and I was not happy with the car I purchased after the accident. We came out on a whim just to browse to see what they had. Needless to say everything and everyone I came into contact with fell seamlessly in place. I did not plan on trading my car in but let me say! Jaik was NO PRESSURE and let me do all of my thinking I needed, he was really patient with me as I was going back and forth between two Mazdas I liked. I selected a CPO 2014 red Mazda6, I was extremely nervous because I have fairly new credit, and I had joked that one day I really did want to meet the owner John because I have been coming here for so long and I really just wanted to say thank you... Sure enough the owner John who was cool came shook my hand ect and we started the process. I ended up going from 13% financing on the car I traded in to 3.9%!!! YES!!! Steven was able to work his magic and get me THE RATE I WANTED too!!! I literally started to cry when he said my interest rate! Hard work does pay off! While we were going over all of the paperwork I asked really basic questions he took his time to explain everything too, I didn't feel in any way that I was being cheated or misled. I was really afraid I was going to wake up the next morning going what did i do?! But that was not the case at all. Jaik in sales walked us through everything, had the car detailed as if it was a new delivery car as mine is CPO, took time to explain everything I would need to know about the new car and set up my iPhone, Replaced the broken smart key with a new one and he even helped me take the things out of my old car *I wasn't planning on buying a car that day...* I could not have asked for a more picture perfect buying process. I did have to take the car back a few days later because a headlight burned out but Billy had me in and out in no time as usual with a friendly smile. John Driebe it was awesome meeting you during my purchase process, I could not have asked for a better experience from your team. Defiantly the best Mazda dealer in nor cal for sales and service keep up the good work! I am glad to be back!!!

Holly Zuzula

Jul 3, 2016

Sometime around March my boyfriend had gotten his new Chevy tinted at the Chevy dealership and I made him promise me that if it was done in a decent time we had to go check out the Mazda dealership. We didn't get around to the mazda dealership until 7pm. Even though it was getting late Garrett was more than willing to talk to me about the car I wanted and he had given me a lot of helpful information on financing versus leasing and about Mazda 3's versus Mazda 6's. What I liked most about the dealership was how Garrett didn't act like a sales person. He talked to me like a normal person and understood that I had a budget. He also understood that I wasn't quite ready to buy a new car just yet. After my visit I looked at other Mazda dealerships to see what they had to offer and I disliked all the other dealerships because they treated me like used cars salesmen do. While the other Mazda dealerships called me almost daily trying to get me to buy something I wasn't sure I could afford, Garrett checked in appropriately and never once made me feel uncomfortable or like I didn't have a choice. I'm happy to say that Garrett worked with me for about four months and I finally got my new 2016! I wouldn't want to go anywhere else. Mazda of Elk Grove has the best employees and the best cars. Thank you to everyone at Mazda of ELk Grove!!

carguyjanet123

Jun 30, 2016

We visited the dealership three times before making our purchase. Each time, we met with a different member of their sales staff: Isaiah Hurtado, Fritz Roepke, and Elias Gonzalez. We did several test drives with Isaiah, who answered all of our questions and helped us decide on the right car for us. The next day, we talked price and financingwith Fritz. Fritz was cordial, constructive, and worked with our numbers. Unlike other dealerships, there was no aggressive hard sell when we left to consider our options. On the third day, Elias helped us through the process of actually purchasing the car, answered all of our practical questions, and remained attentive through the closing steps of the process. Overall, it was a very positive experience that avoided many of the hassles and headaches we anticipated.

jmurphy69

Jun 30, 2016

The staff at Elk Grove went above and beyond the call during my recent visit to purchase a new Mazda 3. They pulled my car off the truck the same day of my visit, and prepped it for driving/sale in record time. During the transaction, all staff were fair, calm and friendly/courteous. I really appreciated all of the consideration, explanation, etc. I would definitely recommend them to others looking for a no-hassle purchase experience.

Micheleh

Jun 27, 2016

After dealing with other not so helpful salespeople at other dealerships, Dre was a breath of fresh air. He's friendly, polite, helpful, knowledgable, yet not pushy at all. I was offered a fair price and good deal on my trade in.

mnsilveira

Jun 27, 2016

My fiance and I had been to two dealerships in search of finding a small SUV to fit our family needs but we're not impressed.After going into Mazda and discussing our needs to Nick he took us on a test drive in the Mazda CX5 and it was the PEEFECT FIT! He is super knowledgeable, he explained all the safety features and took his time showing us all the different package options and payment plans to suit us individually. We highly highly highly recommend Elk Grove Mazda when you're ready to buy your car! Go see Nick, he'll take care of you!

Will_203

Jun 26, 2016

Thank you so much for helping me out! You were super helpful and straightforward about everything. It was my first time buying a car and i was pretty nervous about it, but it ended up being very easy and not stressful at all. It was actually kinda fun! Also, I love my new Mazda!If anyone I know is looking for a car I will definitely send them your way!Thank you again!

Chris Ogden

Jun 24, 2016

I appreciated Rachel's friendly and inviting manner. Talking to the parents and car buyer both with respect. She was thorough, concise, and pleasant. I thoroughly enjoyed the process of buying a car. I have been looking for a specific combination (and rare) of colors and she was willing to work with me to find what I wanted and not what was merely convenient for her.

John Caramanoff

Jun 19, 2016

Back in April, I was interested in purchasing a Mazda 3 GT. Nick Ishihara was the Sales Specialist I met. He was kind, courteous and professional. Very knowledgeable about all aspects of this vehicle. Nick didn't pressure me into making a purchase that day which impressed me. I went to three other dealerships in the immediate area, and looked at vehicles in this class and my decision was based on Nicks knowledge and also my research. In fact he was the deciding factor in my decision on this car. I would also like to add the rest of the guys involved in my purchase, Grant Saige, and Steven Khuu, were also very professional, and courteous during this whole car buying experience. It's quality people like this that will maintain a business such as yours.This is kinda my second car purchase from this dealership. As I purchased a 2010 Nissan Altima Hybrid from Nissan of Elk Grove. Again the recurring theme is excellent customer care. I probably will make this dealership my car buying tradition from now on, because of quality Sales Specialists such as Nick Ishihara. Rest assured I will highly recommend Mazda of Elk Grove to all my friends and family.Zoom! Zoom!Kind regards,John Caramanoff

SeeBodyOoks

Jun 13, 2016

I went to another Mazda dealership first. At the other dealership, I had to sit around for what seemed like hours while the salesperson kept going back and forth to "talk to his manager." It was like something my grandpa would have gone through buying Studebaker or Edsel in the last century. They did not do the "I gotta talk to the manager" routine with me at Elk Grove Mazda. The salesperson at Elk Grove worked the transaction out with me over the phone and computer before I got there. The price she had texted me prior is what ended up on my final paperwork. Elk Grove actually had the car they said they had, unlike the first dealership's bait and switch attempt. The Elk Grove salesperson had the car all ready to go for me when we go there. The only hiccup was that one of the keys was missing, but she found it and mailed it to me promptly as promised.The closest thing I have to a criticism is that I was willing to wait five months and pay another $2,000 if I could have got the exact configuration I picked on Mazda.com, but apparently custom ordering isn't really an option except for BMW's and Tesla's; not really Elk Grove Mazda's fault, but the manufacturer's website gives the shopper an impression you can pick your car exactly, when the reality is I got to pick from a single hatchback, manual transmission car on the lot, in one available color: pavement gray.

Joe4barca

Jun 12, 2016

Yesterday I bought A new CX-5 from Elk Grove Mazda and it was a very comfortable and easy experience. I live in Sacramento and I am sad to say that Elk Grove wasn't my first choice because of the drive. I hear to tell you it is worth the drive, So look at Elk Grove Mazda first. The Sacramento dealerships didn't have the car I was looking for. Elk Grove Mazda did! I stared my experience over the phone looking for the trim level and opposition I was looking for. Gerlie was friendly, polite, and very professional over the phone and located the car I was looking for. Unfortunately I called later in the evening and we weren't able to finalize all the details that evening. Gerlie informed me that she would not be at the dealership the next day but assured me that would pass on all my information and sales representative would contact in the morning. Sure enough a little after 9am Isaiah contacted me to finalize the deal. When we showed up a the dealership we were surprised to see how nice it was. Some other dealerships look rundown not Elk Grove Mazda it looked modern shiny and new. We had our 14 month old with us and his monster of a stroller, it was nice that there was more than enough room to be able to more it about. We really enjoyed the little kids room and we took advantage of the soda fountain and coffee. Isaiah met us at the front door and can I say wow! For a guy that has only been doing this for 5 months you would never know it, unless you asked which I did. His professionalism was phenomenal. He was patient in explaining details of the safety features of our CX-5 to my wife and understanding when we needed to take time to tend to our little one. Isaiah was quick with collecting all our info so we could continue to move rapidly through the car buying process. After the paper work was done Isaiah introduced us to Kyle our finance officer. Kyle professionalism was unsurpassed as well. He really took the time to go over all of our options and explain to them in detail, while the whole time keeping the everything light and easy to understand. After Kyle explained Mazda maintenance package to use, we both agreed it was a good idea and we left Kyle's office know that our Mazda services will be covered for the next five years or 75k miles. Oh did I mention the ten-year hundred thousand mile powertrain warranty and offered by the dealership and free car washes for life to boot! Thank You Kyle. The paper were signed and we are now new owners of a new CX-5. Once again Isaiah helped us with the delivery of our new car. He really took the time show me all the features of the car and even show me some helpful tips in operating the infotainment center. I would like to state again that Isaiah is an outstanding sales person and if your going to Mazda of Elk Grove ask for him. Thank You Isaiah and Thank Mazda of Elk Grove

ezshift5

Jun 11, 2016

--.shopping for a possible replacement for my fuel efficientVW diesel wagon was quite easy with 'Fritz' at EG Mazda.We test drove a 5M Mazda 3. The clutch/transmission were as reported (positively) in the car magazine.I wish all sales folks were as polite, and well-informed as was 'Fritz'...............I promised - were I to pick a Mazda 3 to replace my EPA-threatened 2013 VW JSW TDI - Fritz that I would return with my checkbook.Frederick F FletcherCDR USNR (Ret.)

pezbo

Jun 6, 2016

Elias assisted me with the purchase of a new MX-5. The experience was very good, they got me in and out quickly so I could enjoy my new purchase. I would recommend Elias and the dealership to all my friends.

mars4

Jun 4, 2016

I had been contemplating on purchasing a new car for a year and saw a Mazda 6 and thought the car stood out among its class. I went into Elk Grove Mazda and met Jaik. We found him to be very informative and pleasant. He kept in touch with me over the next month answering any of my questions and concerns. When the right deal was met he made the whole purchasing process a good experience. I left feeling no normal buying remorse and love driving car. He took his time explaining to me the layout and tech stuff to a non-tech guy so I could understand. I very much appreciate Jaik's patience and approach.

roxyr3d

Jun 4, 2016

We were shopping around for a new car. Browsed the web and Rachel reached out to us. Very friendly and didn't feel pressure at all about buying the car right away. She kept in contact with us for about a month. Letting us know our options. That really gave us a lot of time to think about financially if we can afford the car we want. And it did! Friday night was when we called her and said we'll come by after work. She had the car detailed and ready for us. It was late in the day so she had everything ready for us. Talked numbers and both Rachel and Grant was very patient with us. Now we got a sweet ride! We will definitely recommend friends and family to Mazda of Elk Grove!

Terber

Jun 3, 2016

Knowledgeable sales; Nick (Ishihara) answered every question we had and knew everything we needed to know about the CX5. No pressure sales; we came and went at our leisure and when we decided to buy we "closed" the sale. Very good value; we were comparing the 6 hottest selling small SUV's and after hours of comparison driving knew the CX5 was the best for us, and when you add the price we paid we walked away with a very good value.

737Driver

Jun 2, 2016

Brought my RX-8 in for the airbag recall, the appointment was for 1120am...the service was completed in less than 2 hours. Billy, the service writer assured me that the job would be completed before 2pm, I was in my car at 140pm and on my way. I was also impressed with the comfort and amenities provided in the customer waiting area, My car was washed also, even though this was a no charge recall service. I am very impressed with the friendliness of all the employees that I came into contact with.

cfletcher12

Jun 2, 2016

I would highly recommend Garrett, Kyle, and the team at Mazda of Elk Grove. They made it almost as much as fun and easy to buy my new MX-5 as it is to drive. Almost. :)

fuzzy-samurai

Jun 2, 2016

This review goes out to Wade Wormington, a young man who exudes courtesy and honesty. After a 6-hour drive to Elk Grove, my partner and I were eager to get the vehicle purchase started. Wade was quick to greet us on the lot, but he was neither pushy nor negligent. Furthermore, we were pleasantly surprised when Wade treated us like HUMANS and not another pairing of IGNORANT CUSTOMERS. Although my partner and I are fairly young as well (both 29), we are no strangers to the car-buying experience and were quite burned out by salesmen (usually much older than us) treating us as though we were idiots. Needless to say I have done my fair share of walking away from a transaction gone wrong. Wade, however, made the entire process extremely pleasant and was very accommodating. We shared quite a few laughs and random stories. In addition, I could tell he was very earnest about expediting things so my partner and I could get back on the road. Our brief encounter with other employees of Elk Grove Mazda were rather nice too, so I truly believe that their high ratings are emblematic of a wonderful facility that strives to maintain customer satisfaction. Believe me when I say that driving 6 hours was well worth the effort for a hassle-free experience at Elk Grove Mazda. Thanks again, Wade! - Lor & Sua

FromStkn209

Jun 1, 2016

We arrived after someone in the neighborhood crashed into a powerline knocking out the power to the dealership. There was no air-conditioning, but the staff was very courteous despite this dilemma regarding restroom use and snacks available. Dre helped us out the most by providing all answers and picking up the miatas we wanted to test drive. He was there for us every step of the way in providing the service we needed in purchasing our 2016 Miata. We want to thank Dre for his most exceptional service and fighting for us to obtain our new ride. Thanks Dre!

Terry & Ro

Jun 1, 2016

The team was courteous, and responsive to questions on pricing and features. I feel that they went the extra mile in helping us come to a decision on our new car. Rachel was our key contact in guiding us through the process.

Newowner CX-5

May 31, 2016

I went back to this dealer, since I had a test drive there so I could try several brand's in one location, and I did not like the dealer I had to go to through Costco. I got a comparable price, plus extended powertrain warranty and carwashes gratis.

Oldcarguy

May 31, 2016

Elias was friendly and professional. He made sure we understood all the choices that were available. We had a particular car in mind but we found for ourselves that it wasn't the right one. Elias helped us find the right one that we are very happy with.Steve explained the service and other options very professionally.Someone in parts (didn't get the name) was very helpful in getting parts for our other Mazda.

Nel9

May 30, 2016

We recently bought our 2016 Mazda3 from here, and it was one of the best experiences we've ever had. Why? The staff was amazing. Such as Jaik Willmon, and ESPECIALLY Tyler Lu. Tyler was incredibly patient, knowledgeable, friendly, and professional. He put us at ease and made us feel comfortable when we were looking for vehicles. Incredible! In the end, we left the lot in our brand new car, both happy and satisfied on what we purchased and how much time and effort Tyler put into caring for us. This was the best car buying experience we've ever had.

Georgeanne

May 30, 2016

Bought our second Mazda in two yours. Garrett Oxnaes is the man to see, We love our new Mazda CX 5. And we love Garrett. Thank you.

Blake Bellinger

May 29, 2016

These guys were great! Every staff member we encountered was friendly and welcoming. Garrett went above and beyond helping us throughout the process from start to finish. He displayed great customer care, expert product knowledge, and was just a pleasure to work with all around. Kyle assisted us with the financing portion of the process and he made that experience humorous and enjoyable. We are very happy with the service we received and would definitely recommed this dealership to a friend.

David

May 27, 2016

Our experience here was very positive. Garrett was helpful and knowledgeable, and was not pushy. The whole process went smoothly and was completed in a decent amount of time.

Doug-Sacramento business owner

May 27, 2016

I just traded in my 2013 BMW 328i for a 2016 Mazda 6 GT. It's just a gorgeous car. I spent hours researching new cars before putting the Mazda 6 on my short list of new cars to test drive. I dropped by Mazda of Elk Grove, and was welcomed by Rachael Smolich. I was immediately impressed with her knowledge of the vehicle, and true passion for the Mazda brand. During the test drive I decided I wanted the car. Rachael and finance manager Steve Wray were just total pros. No surprises at all and no pressure whatsoever. It was the easiest new vehicle buying and transaction process that I've experienced. I just cannot be more impressed with both this car, and my buying experience with Mazda of Elk Grove.

MAZDA6GTowner

May 27, 2016

Wade was really nice, no pressure given and also very accomodating. Great experience. Will definately recommend!! Customer service was great.. environment there is overall comforting. Will definately come back here to purchase more vehicles in the future. Great team, ELK GROVE MAZDA!!

Kim S

May 22, 2016

Garrett was extremely helpful in finding the car that best fit my budget and the features I was looking for. He was also very polite and respectful, which is very much appreciated! I would definitely recommend him to a friend!

mbowler

May 22, 2016

I had the pleasure of purchasing my first brand new car through Gerlie, who was very helpful throughout the entire process. We were corresponding back and forth for a little over a month and I felt no pressure from her, as she understood my timeline as well as my wants. She made an effort to accomodate me which set her, and Mazda of Elk Grove, apart from the other dealerships I contacted. I arrived at the dealership after work on a Friday night, having already agreed on a price with Gerlie. My new car was waiting for me and the process was very smooth. I highly recommend asking for Gerlie when purchasing a car at Mazda of Elk Grove! Steve Wray in financing was also very professional. It was a great experience overall.

Icemang17ataol.com

May 20, 2016

Very happy with my purchase experience. Grant and nick were very helpful and a pleasure to do business with. Will come back in the future

Leslie_r80

May 19, 2016

Where other dealers fail, you will find that Elk Grove Mazda not only pulls through, but they do it in a professional manner. My fiance and I had been working with a different Mazda dealer, on Auburn Blvd., and we were actually subjected to a typical "bait and switch," ploy to get us in the door again. The sales man we worked with this day was more interested in his looks and commission than helping us get our perfect car. We left the dealer fuming and I immediately called Elk Grove Mazda. I got Fritz on the phone and within minutes of telling him what we just experienced, he kindly apologized, got some information from us and pledged to help. Upon arrival at the lot, our perfect vehicle was already there waiting to greet us and Fritz was the picture of professionalism. We felt no pressure and he took care of us wonderfully before introducing us to Steve the Finance guy. Steve is an old school gentleman who knows how to listen to exactly what his customers concerns are and how to help us get what works best for us without the extra stress, seriously, we were relaxed and felt as though we were talking with an old friend that was there to help. Fritz and Steve were a kin to a dream team for us, especially since working with the other dealership. We could not be more excited about the vehicle we purchased and are beyond satisfied with Elk Grove Mazda because of Fritz and Steve! You guys are wonderful!

mazdamackeyfamily

May 19, 2016

Mazda of Elk Grove is our family's "go-to" dealership to purchase a new car or get our cars serviced. We consistently find the sales personnel (thank you Garrett) pleasant, attentive, patient, and informative. This was our third experience and each one is better than the last. Love our new Mazda!

mazdaelkgrove

May 15, 2016

Very friendly and relaxed atmosphere. No pressure and very knowledgeable salesman and finance representative. Willing to listen to what we wanted and make every effort to accommodate. Will definitely recommend to friends and family. Thank you Fritz!!

CX-3 Buyer

May 15, 2016

I've been researching our Mazda purchase for several months. Because I had a good experience with my last Mazda purchase going through Costco, I decided to go through Costco's Auto Buying portal again and this time they networked me to the only Costco affiliated Mazda dealership in the Sacramento area, located on Auburn Blvd. It was a mediocre experience. They didn't have the CX-3 in the trim level and color that I wanted, and only offered to locate one if I was willing to sit down with them. Not only that, they kept calling, emailing and eventually texting, all trying to get me back To the dealership. It was overbearing. I had to tell them that until they have the car I want on the lot, there was no reason for me to drive out there again.Then I decided to try out an autobroker service and another online car buying portal, called TrueCar. TrueCar recommended I contact Anthony Triggs at Mazda Elk Grove, however, Garrett Oxnaes was the one who reached out first via email in late April. Life and work distracted me for about 2 weeks and aside from one more follow-up email from Garrett, there was no repeated calls, hard sell or pressure to get me into their dealership.I got a dealsheet from the autobroker for a similar CX-3, but not in the color I desired, plus I felt the price point could still be better. I did an inventory search online through the Mazda USA website, and it again led me back to Mazda of Elk Grove to a CX-3 GT that I wanted, but in another color that was a secondary choice. That was when I decided to contact Anthony Triggs by email to ask about the TrueCar deal and the CX-3 I saw online.I sent Anthony and Garrett an email Monday morning and Anthony promptly replied within the hour. He explained the TrueCar deal to me, and was even able to locate a CX-3 GT with the desired exterior and interior color with the I-Activsense package I had been looking for, which he said he can have transferred to Mazda of Elk Grove the next day if I wanted. I let Anthony know that I had been exploring other purchase options and planned to comparison shop. Having a better idea of what price range to expect, I asked the autobroker service to update my search and they gave me a respectable figure, which included their flat service fee.I continued my talks via email with Anthony throughout the day Tuesday. There was still no pressure to get me into the dealership and the constant email exchanges were all very low key. Anthony was able to break down the costs of the CX-3 GT with the package and options that I wanted even though it wasn't even on their lot yet. This was something THE OTHER Mazda dealership wouldn't do. Anthony broke down the costs for the rebates and dealer installed options should I choose to have them do it. The final price was extremely close to what the autobroker offered, but because of all the time Anthony spent with me, plus the unique benefits of purchasing through Mazda of Elk Grove (extended drivetrain warranty, free towing back to dealership, lifetime carwashes), I decided that Anthony and Mazda of Elk Grove really earned my business, so I went ahead with their deal. They got the car transferred to them that same evening, and I was told I could pick up the car the next day.Although Anthony would be out of the office when I was scheduled to pick up my car, he kept Garrett Oxnaes in the loop regarding our deal, and the hand-off to Garrett was seamless and equally low key. Since it was a weekday, I let Anthony and Garrett know ahead of time that I was hoping to get in and out as soon as possible. So while my paperwork was being processed, Garrett had us take the car for a test drive, and showed us the services and amenities available at their dealership. He also took the time to introduce me to Kyle, one of their Service Managers. Kyle was also very professional, and took time to answer my service questions about another Mazda I own and tell me what he could potentially do for me if needed. I closed the visit with Steven Khuu, to sign all the paperwork. Steven worked very efficiently and was thorough in answering questions about the available services unique to Mazda Elk Grove. He presented the extended warranty and service contract options available to us, which I normally would turn down without pause. Since it was presented in such an easy and casual manner, we actually paused to think about the options to see if it would work out for us.I am very happy with my experience here! The people are very professional and work with you at your pace. It was nice to negotiate without the pressure, hardsell tactics and other negative connotations associated with a car purchase. Even if you don't live near Elk Grove, this place is worth the drive!

Jennifer57

May 14, 2016

I worked with Garrett when I obtained my lease 4 years ago and again when I purchased my lease. Garrett always answers all my questions and refers me to services that I need for my car. He is very personable, no pressure, and has a genuine interest in me and my car needs. I highly recommend him and will ask for him whenever I need a new car.

Happy_EG_CX5_Owner

May 13, 2016

Isaiah and Rachel put in the time and effort to ensure I had the information and experience needed with the CX-5 GT to make the right choices. I went into the dealership well-informed on the stats and specifics of the car, but without a lot of information on the dealer. Isaiah showed the car to me, and helped me out with several test drives on different iterations. When quizzed on the various features of the various trims, Isaiah gave honest, informative answers - even when he didn't know. He committed to finding out the answers he didn't know off the top of his head and followed through with those commitments. Isaiah made a great representative of the Dealer.Rachel was friendly, responsive, and efficient in our communications. Her focus was on establishing a fair deal that benefited everyone at the table. With the unenviable reputation auto dealerships have, she helped to ensure my experience was anything but unpleasant. These two make a great team- ask for them by name!

Waterlily

May 11, 2016

Elias was very helpful, very knowledgeable. He was patient withave me. Found what I wanted, he listened to me. Elias worked hard to find the right car, for the right price. I was extremely pleased with his efforts. I drove away with a huge smile on my face.

Mclendon

May 9, 2016

Great dealership, prompt and attentive to get all that I wanted. Fritz was absolutely awesome! This is my first time buying a car and he made it 10 times easier for me. Friendly, helpful, and made sure I knew about all of the options the CX-3 had to offer. Highly recommend to anyone who dreads car shopping, this place is great!

JM05092016

May 9, 2016

I had a very positive experience buying my new Mazda 3 here. Worth the drive. Though I didn't get my first choice color-wise, I understand this is due to the fact that I really wanted a manual transmission. Otherwise their selection seemed very good.

Marylee Banzon

May 7, 2016

Dre Cutchlow is a wonderful sales man to work with and Steve Wray was wonderful as well. Both men were friendly, attentive, knowledgeable, polite, and courteous. They made me and my family have a positive experience purchasing our new 2016 Mazda CX-5. They were honest and really had our best interests at heart.

william robertson

May 5, 2016

It was refreshing to work with someone who actually knows the product he's selling. I didn't have a lot of questions but when I did Jaik had answers. Overall a very positive experience.

Zahrina2468

May 5, 2016

Jaik Willmon helped me purchase my new Mazda6. Jaik was extremely knowledgable about all the inventory available and helped me find a car that fit my needs. He answered all my questions and was polite, courteous and never pushy. He even helped me learn all the functions/buttons since I have not had a car with all the new technology before. I had a great buying experience, and if you need a new car you can trust Jaik to give you a smooth, honest and easy experience.

Syren

May 4, 2016

Elias is the man to go to for all your car needs. He was friendly, helpful, funny,great people skills and listened to my wants and needs. No pressure sales and worked with me. Drove off the lot with a great vehicle at low monthly payments. Steven ( finance manager ) works wonders with you credit / finacial needs. HIGHLY recommend you look at Mazda Nissan of Elk Grove first. You wont be dissappointed.

SkyDriftersBallooning

May 3, 2016

I drove by the lot three separate times looking at Mazdas. I did not stop because I don't enjoy the car buying process one bit. Salesmen get on my nerves rather quickly as I do all my own research and seldom need to be "sold" on something I know I want.When I finally stopped I was still a month away from buying. I left with a new Mazda 3......The Salesmen made it happen. Dre Cutchlow was amazing. Answered questions, took me for a couple of test rides in a couple of different cars and never once made me feel like I had to buy it today. Even after I told him I was not going to buy today he offered an extended test drive to see if the cargo I needed to haul would fit. Dre Crutchlow knew I was not going to get the car that day and was still willing to put in the time to earn my eventual business.Long story short - After going over the numbers I leased the car that day. Dre made it happen. I did not have to see a "closer" in a small back room even one time. To say I have never seen such an accommodating dealership would be an understatement. How many dealers give you the owners cell phone number? This one does! I am extremely happy with how it went and with the car.

byoung

May 3, 2016

I was scared to even try to go to a car lot to get a new car. I know my credit isn't the best and let just all admit car salesman don't have the best reputation. Being a female I was nervous about making decisions on my own. Despite my fear I tried my luck and Dre was able to find the perfect car for my family. He didn't do the typical your a girl let me push this car on you thing. The experience I had was not only easy but stress free and quick. Dre was able to work around my busy work schedule get my paper work rolling without even being on location. Even after the paperwork was signed and we had the car Dre still checked to insure we we're happy with our purchase..My family loves our '07 LEXUS RX 350 ! Thanks to DRE!!

Kathy N.

May 2, 2016

I spent several months researching, then test driving various SUVs. Decided on the CX-5 (seriously the BEST SUV out there, and I researched/drove them ALL). After contacting several (6 total) Mazda internet dealers, I decided to purchase my CX-5 from Mazda of Elk Grove. Elias Gonzalez is the best, very helpful, made everything go smoothly. I showed up on Saturday and my CX-5, in the color I wanted with the tech packages I wanted, was detailed and waiting on me. Financing and paperwork was a snap thanks to Steve Wray. I was driving home in my beautiful new CX-5 and VERY HAPPY in no time at all!!

Reginald Salazar

May 2, 2016

Great facility with a welcoming staff. There was no pressure to buy and they had the best price amongst all other dealers that I researched. Great staff, great facility and a great product. Free car washes for life as well!

Rully Putra

May 2, 2016

I bought CX-5 about a month ago and I am satisfied with Elias-sales exe and Steve Wray-Finance, both of them very friendly, no push sales, good knowledge explaining car features and financial options. Overall I am so happy with my car.

chelgibson

Apr 29, 2016

My experience was top-notch!!! From the moment we were greeted in the lobby, to the sales of the car, to the finance, it was a very satisfactory experience. Even when we had a slight hiccup with a chip in the car, the staff went ABOVE AND BEYOND to fix the situation and make sure I was happy. Anthony really wowed me with his customer service, and Fritz was a great salesman! I would 100% recommend this dealership.

Csliao31

Apr 29, 2016

I worked with Grant and Garrett are very professional kind and courteous and I came to find me the car I was looking for it was very patient and showed me all the features. I recommend Garrett and Grant at Mazda of Elk Grove if you're looking for a new or used car!! Thanks again guys zoom zoom

golfinjk1

Apr 28, 2016

I am a sales professional who appreciates the ability of other salespersons. I choose to come to Elk Grove because of the persistent efforts of Garrett Oxnaes. Because I live out of the area; all of our interaction was via email, text & phone until I drove into the dealership to pick up the car. Garrett was courteous , knowledgeable & most of all honest in his communication with me regarding my purchase. I would also like to acknowledge E.J. Delano ; the service manager & his staff who worked some overtime to correct an issue with the car which could have been a dealbreaker. All the staff that I came in contact with were friendly & courteous . They made my purchase experience very pleasant & worth the trip. Thanks to everyone!

ninthave

Apr 27, 2016

Very pleased with my first car purchase there. I did not go back to previous local Mazda dealer I bought from before because of some hard sale tactics on service contract options. Didn't experience the same pressure and outright dishonesty at Elk Grove Mazda. Elk Grove offers a great 100k mile warranty with some or maybe all new cars which is great. Loved the overall friendly atmosphere and low pressure experience, not to mention lifetime car washes! Garrett was a pleasure to deal with. Hopefully more dealerships will follow this model, and make car buying easier.

Matthew Kiehn

Apr 26, 2016

Fritz provided us with amazing service! Although we ended up purchasing from another dealership since Mazda doesn't make a truck, I would definitely recommend consulting with Fritz. He provided us with all requested information and was a positive resource we could rely on. Definitely give him a call if you're looking to buy!

3spur

Apr 26, 2016

Was the most efficient car buying experience I have had, Garrett was courteous, knowledgeable and was a real pleasure to work with, everything went extremely smooth and I love my Mazda 3

SylCX3

Apr 25, 2016

I recently purchased a New 2016 Mazda CX-3 from Elk Grove Mazda. My sales specialist, Wade Wormington, was knowledgeable and accommodating. He worked to get the right people involved, to complete my trade-in purchase in a timely manner.The quality of product, price and Service dept. were my deciding purchase factors. I appreciated the relaxed, no pressure sales process.

tamari

Apr 24, 2016

Wow, every time I use the Service Dept, my experience has been incredible. Everyone is very friendly and helpful. My most recent experience with Kyle was above and beyond. He helped me with a new key battery but also got in my car to help me with my phone because I couldn't call all my contacts. He just downloaded and got every thing working really easily. I really appreciate his help

rajeanalou

Apr 21, 2016

This is our 4th Mazda! Three of them purchased at Elk Grove. We were so pleased with the service provided by Gerlie and Steven. It was a great experience.

BobG

Apr 21, 2016

East going sales process, no pressure. I had gone to two other Mazda dealerships and this was by far head and shoulders over the others, no comparison

John Caramanoff

Apr 20, 2016

I'm interested in purchasing a Mazda 3 GT, and was greeted by Nick Ishihara. He was professional, courteous, and quite knowledgeable about this car. He was patient and answered every question I had about the Mazda 3. In fact he was the deciding factor in making me decide on choosing a Mazda 3 hatchback. I recommend hiring sales people with this type of courteous professional attitude to make your dealership a continued success.Kind regards,John Caramanoff

JamesH

Apr 19, 2016

I visited around 10 dealerships and the guys at Mazda in elk grove were true proffesional . I got treated like a person and they put more effort into getting me my pricepoint then any other dealer ship. Elias was my salesman and he was a truly good person, he went above and beyond any other salesman from sacramento to the bay, and I did visit dealerships all the way to the bay.The vehicle I bought was low miles and they could have sold it even if i walked, but they got me the loan to my liking , even though it took them a day of trying.This is a real review , and i went out of my way to write it, i did not get a kickback for writing it.Strictly wrote it cause of Elias hard work and Anthonywillingness to keep my buisness

Shuck7

Apr 16, 2016

Great customer service. Gerlie was patient and determined to get me in the right car at the right price. Ant honey was also patient and helpful. Steve was pleasant and thorough. Thank you for your business

Krisser

Apr 14, 2016

My salesman Nick was very easy to deal with. He was patient, let us take our time looking at different vehicles, and were very knowledgeable about the different makes and models. You can tell that everyone there takes a great deal pride in the dealership and they work well together as a team. Once we decided on the vehicle we wanted, the whole process went quickly and smoothly. One of my best experiences ever buying a car.

Kbergesen

Apr 12, 2016

The salesman Matt was very knowledgeable and friendly. He really knew his stuff! The customer service has been top notch from the second I walked in and continues beyond driving my new car away. Thanks Elk Grove Mazda! And thank you Matt!!!!!!!

Amelia

Apr 11, 2016

I was in the market for a new car for quite some time. I first heard about Mazda of Elk Grove through the Car Pro website. Then I started researching reviews and customer experiences at this dealership. Though I lived 2.5 hours away, I knew I wanted my first car buying experience to be here. I first started talking to Garrett in February. I told him what I was looking for and when I wanted to buy. He told me to let him know when I wanted to buy and he would get the car for me. He did not make me feel pressured to buy and understood my timeline. When I was ready I texted him and we did most of the dealing through phone and email. He got me the car I wanted and at a fair price. Only spent about 1.5 hours at the dealership and most of it was in the financing office. I will definitely consider this dealership again the next time I am ready to buy a car!

Jhwkr2u

Apr 11, 2016

Garrnet was very knowledgeable in the concept of leasing so it made our buying experience very easy. Thank you for the time in answering all our questions so we could make the right decision.

jm32809

Apr 10, 2016

I did not know that Mazda of Elk Grove had been named Dealer of the Year for three straight years before I went there. Afterwards, I was not at all surprised. This was easily the best experience I've ever had a car dealership. Garret and everyone I talked to were extremely polite, helpful, and genuinely cared about me getting the best possible deal. I never felt any undue pressure, but did feel that they wanted me to get a good car and be happy with my experience. I had to drive a long way to get to the dealership, but would not think twice about doing it again!

xsfmachine

Apr 8, 2016

I'm not new to the car buying game, but working with Fritz Roepke at Mazda of Elk Grove was an absolute pleasant experience. There was a huge hiccup with getting the right trim model, but I'm a firm believer that it's how one overcomes adversity where you can truly learn about a person.No hyperbole - I told Fritz I was leaving in 2.5 hours for a concert in the Bay Area, gave him my expectations for the car price and trade in, and he literally sprinted off. It was surreal how I intended to only test drive a car only to end up driving off in a convertible!

Ann

Apr 6, 2016

Garrett was so helpful and patient explaining everything to us. We have never had a car shopping experience that was this pleasant and easy. Even though we live a distance away, we would return to this dealership.

George

Apr 6, 2016

I am well over 60 and have had many car buying experiences. In fact, for the past 20 years I have used a broker to get the car I want to avoid the dealer/salesman experience. Garrett went beyond my requests,was always courteous and helpful. Not at all what I expected. I am extremely pleased and happy with my car and its purchase. More than just a business, I had a strong sense of team and family. All were very positive.A great and stressless car buying experience; the way it should be.Dave Kinghorn

Mthompson90

Apr 4, 2016

I went in to Elk Grove Mazda with a particular car in mind. My salesman Fritz quickly provided me with a few options that met what I was looking for. This was my first time buying a car from a dealership And made it very easy for me to understand what my payments would look like and the process of buying a certified pre-owned car.The finance manager, Steven was also very helpful. He helped me understand all of the financial documents involved.Overall, I would highly recommend this dealership and will more than likely buy my next car from them.

Liam

Apr 3, 2016

This dealership has a great vibe; they are friendly and professional, and treat people with respect. My salesperson (Dre) was so easy to work with and very helpful; buying a car can be kind of daunting, and he made it smooth and non-stressful. He answered so many questions patiently and handled the whole process efficiently. My finance manager (Steve) was the best finance manager I've dealt with in all my years of buying cars. He was meticulous, the ultimate pro, made sure everything was as it should be, and he did it all with grace, warmth and humor. Everything was open and above board. Other employees I encountered, too, were friendly and helpful, going the extra mile to help a customer. All of the above made what could have been a very stressful day actually a very enjoyable one. I will highly recommend this dealer to people I know.

Buddy

Apr 2, 2016

Great man will have you walking out of Mazda feeling great about your financial plans. I would highly recommend Steven Wray for your financial plan.

Erin97

Apr 1, 2016

I found a great used car at a decent price. EJ, Garrett and Steve were super easy to deal with and made the process easy.

LSJ0416

Mar 31, 2016

Car shopping is probably one of my least favorite things do. I talked with 5 dealerships in the area and the follow through and service I received from Elk Grove Mazda definitely stood out. From the phone calls, e-mailed info, follow up and follow through; there was a big difference from the rest. The in-person experience at the dealership was even better. The welcome we received, friendliness and hospitality of the staff definitely was genuine and noticeable as good service is a lost art these days. This is my first Mazda and Garrett was able to match what I needed with the features and benefits of a Mazda 6 and he worked with me on an excellent deal. Looking forward to sending everyone I know to see Garrett at Elk Gove Mazda.

SSJ0615

Mar 31, 2016

Everyone there was helpful and courteous. Garrett worked hard to get the deal that worked for us and within our budget. Anthony never said no but gave us reasonable options instead. Just an overall pleasant experience.

Weldon Smith

Mar 29, 2016

I recently purchased a 2016 Mazda 3s. I was assisted by several of the Elk Grove Mazda staffers. While all were experienced the most helpful was a young gentleman named Dre Cutchhlow. While I had thought Id researched the model well enough he provided me with additional details I needed to make a good buying choice. Besides his knowledge his professional demeanor made the experience stress free. He answered all my questions and provided me important facts about details I hadnt considered. He was very patient, walking me through the feature of the Mazda 3s, and kind enough to laugh at my jokes. If you are considering a Mazda, drop into Elk Grove Mazda; talk to Dre. Cutchlow.

ashleyymw

Mar 29, 2016

I recently got a Mazda CX-5 and Garett at Mazda of Elk Grove was amazing! He made the process as easy and quick as possible and was very knowledgeable, none of my questions went unanswered. I will definitely be recommending him and the dealership to anyone and everyone!

titan87

Mar 28, 2016

My brand new CX-5 is amazing. Garrett was an amazing help in helping me find the right car that was right for me. I'll most definitely be sending my friends and family to see Garrett when it's time for them to get a new car.

Shiloh94

Mar 27, 2016

I had a wonderful experience with Garrett of Elk Grove Mazda; he was very polite, genuine, and knew his stuff! I went in with a car in mind, and he was very comfortable to work with, and made you feel welcome. I highly recommend working with him, so if you are looking to purchase a certified/new car, ask for Garrett! - Shiloh.

evancondran

Mar 27, 2016

Matt knew every minute detail about the car and was able to communicate the real value of the car. Also, we were very relieved that he was not pressuring us to make a decision which can often times turn you off with such a big purchase. Matt spent the extra time after finance to introduce us to each feature of the car. He was available after hours via text to help solidify some of the details and make sure we had all of our ducks in a row. He really went out of his way to make sure we were happy. We highly recommend Matt and this dealership and the CX-5 in general to anyone looking for a car. One small item that was a pain point. We did not know what the interest rate on the loan was until we spoke with the financier at the dealership. My previous auto loan through a credit union was 2.64% and we received 3.99% even though my credit was higher than before. I felt like it was too late in the game to finance it through someone other than a dealer.

Happy Honda

Mar 26, 2016

I visited Elk Grove Mazda because it happened to have the Honda EX I wanted for the lowest price AND the lowest mileage. I found the car after an Internet search, and contacted Garrett Oxnaes. He had the car ready for the test drive as soon as I arrived the next morning. We noticed some scuffs, so he had the car washed, waxed, and buffed. Problem solved!The whole purchase was stress-free, thanks to Garrett's calm nature. I'll recommend Garrett to any of my friends who need a quality used car and want a pleasant experience!

Jessi

Mar 26, 2016

This was my first time buying a car, so my dad came along with to help. Mazda was the first dealer we visited and test drove. Matt Heidrich was the most amazing salesman. He knew everything about the car top to bottom, and did everything he could to get us the best deal. If it wasn't for Matt, we might not have got the Mazda and bought else where. After driving the Mazda, we went and looked around at different dealers and test drove different cars, but we knew our decision from the beginning. I am so happy with our purchase of the Mazda, all thanks to Matt! Steve Wray was also awesome when helping us with the financing. I couldn't have asked for better customer service.

Rico

Mar 22, 2016

This is my go to place to buy a vehicle. I've gotten multiple cars here over the years and I will continue to come back as long as they keep doing what they're doing. Garrett was my salesmen, he wasn't pushy and made sure I was happy with the deal. The Service department is great too. They shuttle me to work after dropping of my car and even picked me up. I always recommend this dealership to my friends and family because the customer service is the best.

rocket1

Mar 22, 2016

After shopping around both on the internet and walking into several dealership, I was very pleased with the customer service with Mazda of Elk Grove. Garrett my salesman was awesome and I never felt pressured, he was able to get me a great price on the car I was trading in and a great price on the car I was purchasing. He went out of his way to get me a great deal, thank you Garrett. Steven in finance was quite pleasurable and made the paperwork easy and smooth. I am very happy with my purchase at Mazda of Elk Grove and would recommend this dealership to anyone who wants great customer service.

alank

Mar 20, 2016

Great overall and satisfactory experience. Garrett took the time to review the car's features and discussed the options and cost so that we could make an informed experience.

kakoot31

Mar 16, 2016

My sales representative, Garrett Oxnaes, was extremely helpful and made my car buying experience stress free! I have a very busy schedule and needed to handle almost the entire process out of the dealership. He diligently worked with me over email to meet my purchase needs. Mazda of Elk Grove offers a stress free and no pressure sales staff. I would highly recommend this dealership for you car buying needs and will definitely be recommending Garrett to any of my friends and family in the market for a new car! He took the fear out of car buying and I drove away fully satisfied with my experience as a consumer.

Mike1980

Mar 16, 2016

I began my research and buying process at Elk Grove Mazda - I had a relative who recently bought here + the 100k warranty gave me enough incentive to start at this dealership. I started woth emailing garret, he then set up an apt and took 1 hour to show me everything about the car with no pressure. We stayed in touch as I literally took 6 months to pull the trigger but Garrett always took time to answer texts, emails etc. I haven't bought a new car before (bought all previous used) so I was apprehensive about the whol process but I didn't feel the need to visit anywhere else based on the level of customer service and trust I found here.

bfun4ever

Mar 15, 2016

Garrett my car salesman was awesome, easy to talk to, very attentive to my needs with no pressure. Best buying experience I have ever had

Jorge Vasquez

Mar 15, 2016

Ms. Briggs was extremely professional, very knowledgeable made our purchase experience an absolute joy. Could not have asked for a better experience. Friendly, kept us informed, and made us comfortable.

Simon123

Mar 14, 2016

I had a great experience working with Garrett. He made the process very easy and I would definitely come back for my next car here.

sofiaca

Mar 14, 2016

Garret Oxnaes.During the purchase of my new Mazda3, Garrett was honest, polite and very helpful..I highly recommend him as a POC for anyone looking for a new car.5 Stars for Wray as well.

linhng

Mar 13, 2016

It was my first time buying a car at a dealership so the entire process was nerve wrecking. But I could tell that the people there are quite honest and straight forward, instead of trying to lure me into buying unnecessary things. My car salesman was Garret. He's was not pushy at all and quite patient with me, which made my car buying experience a lot better. It was my first time and I really didn't think of buying the car in the same day, so I didn't do much research, but Garret took the time and explained to me things that I didn't know before, which made me more confidence in my decision to do the purchase. The finance person who I dealt with was Steve. Really can't compare him with anyone else because again, it's my first time, but I think he was also reasonable. He does have some skills in sale and some tactics, but overall, I think it wasn't a bad thing. He was also helpful when I had a request to change my payment to a different card. And I had a chance to see both of them again 2 weeks after the deal, it was all good. So yeah, first time buyer, and I came home at the end of the day feeling I have done a right thing, also I think I got my car for a very good price. This is probably the right dealership to buy a car from, regardless of the condition to be new or pre-owned. Not to mention they have a lifetime free car wash program which I just took advantage of today. :)

J5

Mar 13, 2016

Garrett was easy to work with and always got back to us in a timely manner during the entire sales process. He continues to be a great help and resource even after the sell.

Niknjenn

Mar 9, 2016

Very nice people. Easy to negotiate and great customer service. The finance part was quick and didn't take all day. And you get free car washes.

jlor

Mar 1, 2016

The people we worked with were friendly and knowledgable. Garrett made the process very easy. I would definitely recommend Mazda of Elk Grove to my friends and family.

Bessie1

Feb 25, 2016

Garrett was awesome. Made the whole process very easy. Wasnt pushy at all. Would definitely recommend this dealership to my family and friends. Very satisfied with my purchase.

qwert

Feb 25, 2016

I started with some internet research and called around trying to find a new Mazda 3. Garrett at Elk Grove Mazda talked me into a Mazda 6 for the same price and it's a much nicer car. We agreed on a price right away without any weird gimmicks and he worked really hard to make sure I got the car I wanted.

db345

Feb 23, 2016

The people I worked with were knowledgable, friendly and patient. They went out of their way to get what I wanted and were not pushy. Pleasant folks to work with.

Joseph Lee

Feb 22, 2016

Both Matt and Steve ( and Fritz on another review) were truly great to work with. Matt was patient and answered all of the many questions I had. He was very knowledgeable and made the whole experience easy. Likewise, Steve was so helpful, professional and made all of the finance part an easy process for me. Thank you both so much!

rsanders

Feb 22, 2016

After extensive research about what new car I wanted and what dealership I wanted to buy from I finally choose Elk Grove Mazda. I had been researching SUV's and dealerships for quite awhile on-line. I didn't need a new car but wanted a new one so I waited for quite awhile before visiting but I knew the special financing was ending soon so I righted I better go. I 1st visited the dealership last Tuesday and after looking at the CX-5's for awhile I was greeted by Elias Gonzalez. From the beginning it was an awesome car buying experience. Elias knew I drove a lot as my 2012 Infiniti had 82,000 miles so he took me on an extra log test drive so I could really get a feel for the CX-5 to see if it was really for me or not. After our test drive it was completely up to me if we wanted to talk numbers and at no point did I ever few pressured into coming inside. I loved the car so of course we went inside and played the numbers game. We couldn't agree and I left but at all times I felt respected unlike many dealerships. I've purchased many cars and have never had an experience quite like this with no pressure and totally up to me. A few days later I received a follow up e-mail from Elias to see if I was still interested. After messaging back and forth we finally agreed on numbers and terms which brings me to this past Saturday. I went to sign papers and was impressed again! After Elias filled out the initial paperwork again since it had been a few days I met with Steve Wray one of the Finance Managers and he was awesome as well. He was very knowledgeable about the car business and we had great conversation as I signed the paperwork. I've purchased many new cars and I have to say this was my best experience so far!! I really appreciate the no pressure sales environment and the fact that they really seem to want what's best for the consumer!! I would definitely recommend Elk Grove Mazda to my family and friends!! If your ever in the market for a new car you should check them out. I've had my new CX-5 for 2 days now and absolutely love it!

TT PT, DPT

Feb 20, 2016

I was referred to this dealership and specifically Garrett due to great customer service. I went on to the lot looking for the car I thought I wanted, after driving the same car for over 10 years. Garrett took the time to show me around and ask questions that led to a car that actually fit more of my needs. His easy going nature takes the already heightened pressure of buying a car down. He worked to get me the price I desired including a car with a bigger package/more bells and whistles. He then took the time as we waited for finance (it was very busy the night I bought my car with three other people buying cars at the same time. Says a lot for the dealership!) to explain little things about the car as well as things I could add if desired. I highly recommend this dealership and specifically Garrett. Not only will you get a great car but your experience will be less stressful and you will walk away knowing if you need anything for your car you will be taken care of.

Brian F

Feb 18, 2016

After visiting several dealerships and salespeople in the area, it was refreshing to work with Fritz. He was about as casual and laid back as you expect a close friend to be, but went out of his way to locate a vehicle that fit our description and put together a deal that worked for us. If it was not for his hard work, we may have wound up with one of the other cars on our list.But that hard work and dedication to customer service did not stop with Fritz. We found Steve in finance to also have our best interests at heart. He was able to finance the deal at a better rate than our pre-approved auto loan was offering and he made the dreary work of paperwork and signatures less of a chore.The vehicle was delivered on a busy Saturday morning, fully detailed and ready to go. Fritz came out went over some basics for the car so that we had a head start with some of the new features. It was a nice touch! Just goes to show you that a dealership and its inventory is only as valuable as it employees!

jcole819

Feb 16, 2016

My experience with Fritz was 100% positive from start to finish. From the time we drove onto the lot to test driving a couple of models to the negotiations, to finance and finally to the special, undivided attention I received during delivery of my new car I never felt pressured or rushed. I felt as though I was his only customer. Would highly recommend Elk Grove Mazda and definetely ask for Fritz.

mogata

Feb 16, 2016

Mazda of Elk Grove has five-star quality customer service! :) A salesman (Elias) immediately greeted me and genuinely attended to me. I was able to wander the lot and test drive my desired car with no questions asked (with Wade)! After the test drive, Garrett sat down with me and answered ALL of my questions with a patient demeanor and willingness to help me get my desired car at the desired price. There was absolutely NO pressure with Garrett. Throughout the whole process, he had open and honest communication and was extremely attentive. He was easy to talk to and a real personable salesman to work with. I couldn't have asked for a better first time buying experience! I highly recommend Garrett as your next go-to salesman! :)

atipton

Feb 13, 2016

Garrett was a complete joy to work with. After having a not so great experience at another local Mazda dealer, coming to Mazda of Elk Grove was a breath of fresh air. Garrett listened to exactly what I wanted and delivered. He was able to get all my info through email and text and every the paperwork ready to go when I got there. I was only at the dealer for about an hour signing. I will not only recommend this dealer to my friends and family, I will be a repeat customer.

Saini024

Feb 5, 2016

Garrett was such a pleasure to work with! Super easy going, was very clear about everything. He made purchasing a car very simple. He was clear about the prices and really worked with our budget.

IJ

Feb 1, 2016

We were very pleased with the customer service we received both online and in person. Mitch spent time explaining car features, answering our questions, and trying to work with our budget.

Calilady51

Jan 29, 2016

I can't say enough about the quality of the Sales, Service, and Financial Staff at this dealership. I purchased a new CX5 from them 4 years ago, and returned yesterday to replace it with a new 2016 CX5. Garrett Oxnaes and Steve Wray handled both of my purchases, and the reason I returned for the new purchase was because of these two gentlemen. Both are friendly, courteous, professional, and extremely easy to work with and negotiate with. I only hope they are both still there when I decide to purchase my next vehicle in several years. I have also done all of my vehicle servicing at this dealership, and their service department is top of the line, too. I love this dealership and I would recommend them to anyone and everyone.

Mazda Guy

Jan 29, 2016

We don't have a local Mazda dealer in the rural area where I live, so I have to come a long way to get here. I arranged the lease of my new CX-5, via the internet and text. Working with Garrett was super easy. I got the car equipped exactly as I wanted and I knew what the terms and payments would be before I arrived. This is my second Mazda from this dealer and I would not drive this far if I did not like working with them. It's that simple.

Sacto_J

Jan 29, 2016

I fell in love with the 2016 MX-5 (Miata) and the folks at Mazda of Elk Grove found the color and model combo that I wanted. They arranged to get the car I chose, gave me a fair price on a few extras and treated me like a king. The really go out of the way to make their customers happy.

Zoom08

Jan 21, 2016

My wife was having her car serviced at another dealership so we took a stroll around the automall to see what there was to see. While at Mazda she was attracted to the CX3 as was I. We looked at a few other models but then had to leave. On our way out she pointed to a Miata parked out front away from the other MX5s and looking a little lonely. Why? Because it was a 2008. That just happened to be the very model year I coveted to replace my 2000 Miata. The closer I got the better it looked until quite honestly it looked barely used at all. In fact it had less than 40,000 miles on the odometer and was virtually pristine bumper to bumper. The service department had gone through it in great detail. The car's history and service records explained alot as to why this car appeared to be in such great condition. I promised myself that I would return the next day to meet with a sales person.Enter Nick Ishihara. Nick was extremely knowledgeable about Miatas and was able to answer any questions that came to mind. I went home to sleep on the deal and returned the next morning with pen in hand. Nick's easy manner and his knowledge and enthusiasm of the cars he is selling was comforting and most welcome. A very good buying experience for this customer. Steve Wray was very helpful in financing. He took extra time with me to explain that yes I could purchase the 60 month/100,000 mile extended warranty for this eight year old car and yes the warranty covered all those little idiosyncratic issues that can pop up with a Miata of this age.Once papers were signed Nick took me for the tour of the facility and introduced me to folks in the service department. I even talked with a mechanic who had spent some time with this car in preparing it for sale. I talked with Kyle about some of the changes and improvements made to the Miata from 2000 to 2008.Honestly instead of this rambling dissertation I could have simply said, "great car great people great purchasing experience" but it was really so much more than just that. Thanks guys and a special thanks to Nick for going out of his way to make it so.I would like to take a moment to comment on what John Driebe has accomplished here since opening the Mazda of Elk Grove dealership. When I had my final experience with the service department at the old Senator Mazda dealership on Florin Road back in the day I made a note to myself to never buy another Mazda. As much as I appreciate Mazda's creative and forward thinking and lack of fear to introduce some pretty bold engineering ideas to the market I was just done with the shaky goings on at Senator. It was even rumored that Mazda was done out here and would just stick with their Roseville store. Then along came Mr Driebe who in just three years or so turned the south county Mazda experience from Worst in NorCal to First in the nation. Truly amazing.

MAV

Jan 19, 2016

We just bought a car from Mazda of Elk Grove and had the opportunity to work with Ratish Singh, Julian Gonzalez & Steve Wray who were extremely helpful in every step of the process. Ratish was very easy to work with and had extensive knowledge of the car we purchased. He was always patient and able to thoroughly answer all of our questions. We found it to be a very smooth car buying experience and highly recommend this dealership to anyone looking for an honest group of sales people to work with.

MrRedrum

Jan 19, 2016

I just Bought a New Mazda3 from Mazda of Elk Grove. Ratish helped me throughout the process and was absolutely great. He talked to me like a person and not a deal to be had. My wife loved him and he was very knowledgeable and helpful. I would recommend him to anybody and will be going to see him for my next car as well. Steve Wray was also great very knowledgeable and helped me work with in my budget. 5 stars to both guys!

Pmcal

Jan 13, 2016

Matt is very knowledgeable about the cars he sells. He went above and beyond to make sure that I knew everything about the car I was purchasing.

ElkGroveMazdaRocks

Jan 10, 2016

The service here was excellent. Ratish was very courteous and was able to answer all the questions that I had. I financed with Steve and he was amazing. I like his positive attitude and he was very patient with my questions throughout the paperwork. Overall my experience here was excellent. I would definitely recommend this dealership to anyone looking to buy a car.

happycustomer

Jan 9, 2016

as soon as we pulled up someone was there to accomodate us. he helped us choose and decide what kind of car we would get. explained us everything we need to know and answered all our questions.Very Good customer service! i would defenitly recommend them! :)

minhwoo

Jan 9, 2016

Nick was a superb salesman. He did everything in his power to make sure that we were satisfied and able to walk out of the building with a new car. I highly recommend Nick as the best choice for a dedicated and hardworking salesperson.

Chacho

Jan 6, 2016

I live in the Bay Area about a 1.5 hour drive from Elk Grove.Mazda of Elk Grove was the only dealership within 100 miles of me to have the color/trim/package I wanted for a 2016 CX-5. I was able to do all of the negotiations over the phone and paperwork over e-mail. When it was all said and done they drove and delivered the vehicle to my place of work and picked up my old vehicle (which was traded in) without me stepping foot in their dealership once. I can't say enough about Ratish who was very attentive to my phone calls without having ever met me. While I wouldn't recommend buying a car strictly over the phone without testing the vehicle for ones-self, I was very happy dealing with Ratish and the team in purchasing the exact vehicle that I knew I wanted.

Blabigabi

Jan 2, 2016

Not only did this dealership give me a fantastic deal but they were not pushy, they were respectful, very friendly and down to earth. We showed up very late to get the car because we had to drive from far away but they didn't make us feel rushed and they didn't have a "end of a long day" vibe. It was a very pleasant experience!

Kinsmans of Muir Ranch

Dec 31, 2015

Garrett Oxnaes did not sell us our new CX-5: he determined our needs and desires in a vehicle and he found EXACTLY what we wanted! The options on financing he presented were thorough and to the cent. There were NO hidden fees or pressures to add this or do that which would change what we wanted to pay. When my wife was thinking of a different color and package during the process, Garrett got on line and ensured that particular model was available, if she wanted it, in a few days from another out of area Mazda dealer. Buying from Garrett and Mazda of Elk Grove was quick and easy: Steve Wray made the paperwork understandable and the process smooth. These are professionals and our Grand Touring CX-5 is SWEET!

Richard S

Dec 29, 2015

It was a great experience. Matt H had everything ready for me when I got to the dealership. We breezed through the paperwork and got me on my way with my new Mazda6!

vvo

Dec 29, 2015

I personally want to thank Garrett Oxnaes for his outstanding customer service. Garrett took the time to go over the details of our new CX5. His warm personality and thoroughness was an added feature to our new purchase. Leasing a vehicle that fit our life style was very important to us. We researched and test drove many SUV's and found the performance and handling of the CX5 great. I am looking forward to the upcoming years. I would highly recommend this location for you next purchase.

Lee and Shellie

Dec 28, 2015

Our whole family was involved in this vehicle - the kids liked the Mazda the best and the sales staff was able to match exactly what we were looking for.

Ron

Dec 23, 2015

I walked into this dealership without having made any phone calls or emails to anybody and was promptly greeted by Rachel Smolich. Rachel was extremely nice, friendly, and offered to let me drive the Mazda 6 without me even having to ask. I was deciding between the Mazda 6 and the Subaru WRX. Walking into this dealership, I actually was leaning towards the WRX more so.Within minutes of talking to Rachel, we were headed for a test drive. I was pleasantly surprised with her knowledge of the vehicle as well as her extreme kindness. When we went back into the dealership, she asked if she would want me to run some numbers on the Mazda 6 and I said sure. This is where Elk Grove Mazda excels and deserves to be the best dealership in the country. I came in here knowing exactly what invoice, MSRP, features, etc. etc. Needless to say, quite a bit of research is done on my behalf before I step foot into a dealership, and Rachel was able to pick that out. She came back after talking to Grant Salge (who was amazing by the way) and told me that this was their rock bottom number and they wouldn't be negotiating from it. Normally, the part I hate most about being at a dealership is playing the game, back and forth, crunching numbers. I knew what was a good deal, a bad deal, and an exceptional deal, and the number they gave me far exceeded my expectations. I didn't even try to counter them with another offer. I did not buy the car that day though. They told me the offer would be open until the vehicle was sold.I went back a few days later and met with Rachel again. Keep in mind, throughout the weekend, Rachel was texting me just to get updates on the situation without being pushy AT ALL. It was actually very welcoming. Grant was able to actually meet some demands I had in our deal and we went again and got it done. When I was going through finance, there was confusion with some of the numbers and Steven was ever so patient in explaining it to me over and over and over again. He even brought Grant in to double check the work and had Grant explain to me the confusion. They were both super nice about it and very thorough in helping me understand the paperwork.All in all, I highly recommend this dealership if you are looking for a Mazda. They will give you as solid of a deal as possible, and everybody that I encountered was primarily geared towards customer satisfaction, and less satisfying the "quota" to which a car dealership has to meet.Also....FREE CAR WASHES FOR LIFE!

Wendalamax

Dec 21, 2015

The last times I purchased a car at a dealership, I walked away with a bad taste in my mouth. My recent experience at Mazda of Elk Grove was completely different. Everyone at Mazda of Elk Grove worked together to make the buying process smooth and painless. Nick in Sales was enthusiastic and knowledgeable. After the test drive, he didn't try to hold me on the lot or pressure me to make an immediate decision. And we were allowed to talk to Steve in Finance before finalizing the deal. Everything was very up front and personable. I went to Mazda of Elk Grove because they had the vehicle I wanted, I would go back because of the people.

cicilopez

Dec 18, 2015

I came to Mazda Elk Grove first, and I'm so GLAD I did! Anthony Triggs is the man, he made it happen. The team of guys there really took the time to get me my car that I wanted.. It was truly a miracle to drive home in my brand new Mazda. Thank you Steven Wray, Ratish Singh, and Garrett Oxnaes for your amazing service...

Fahbeev

Dec 14, 2015

The Internet sales team was amazing to work with. I saw the vehicle online through carfax.com and contacted them directly. They were kind and provided follow up emails and answered the questions I had. When I made it to the dealership (2hrs from home) they greeted me with a smile and were a joy to work with. I am loving the cx-5 and truly recommend Elk Grove Mazda to anyone looking for a new vehicle.

Moeskimo758

Dec 14, 2015

Rachel, you rock! I can't believe how quickly this got done. Thanks for making this whole process easy and stress-free for me! Under three hours, never happened to anyone I know.

Reviewer

Dec 12, 2015

Ratish was awesome. He gave me the best deal for the car I wanted. I would recommend him and Elk Grove dealership to other people.

Ariel Levine

Dec 12, 2015

My wife and I had the most satisfying customer service experience!!! Matt Heidrich was truly outstanding in delivering exactly what we wanted!!! We were treated with Red Carpet respect from start to finish. We had shopped for months looking at several different dealerships and cars for our needs. We choose Elk Grove Mazda because of Matt and his attention to detail. Their amazing staff and wonderful no pressure sales approach led to my wife and I purchasing two vehicles from them. This is now my destination location for vehicles. We won't go anywhere else!!! I would highly recommend Matt Heidrich and Elk Grove Mazda to all my friends, family members and associates!!! This is a location that you can trust and will treat you with respect.

BrewerJV

Dec 10, 2015

The overall experience was painless. The only thing I didn't care for was that the car we were interested in was not on the lot and instead of telling us they drove the vehicle from San Fran to Elk Grove, which added more miles to the New vehicle and we have no idea how the drive treated the vehicle. It should have been transported on a truck or at least given us the option as to what we would have wanted. Love the fact that we get free car washes for as long as we own the vehicle.

BG

Dec 9, 2015

Matt Heidrich was very helpful in planning our purchase. He was informative, attentive and set everything up perfectly. We bought at a competitive price and had a smooth transaction. We also got terrific follow-up after the sale. There's a clear commitment to customer service at Mazda of Elk Grove!

fjwfermer

Dec 9, 2015

We just purchased a second vehicle from Elk Grove Mazda. Another great experience. No stress and had the best deals of all the dealerships we looked at. Thank you.

AmadorFolks

Dec 8, 2015

After a less-than-satisfactory encounter at another dealership, we were treated with respect and consideration at Mazda of Elk Grove. The owner personally saw to our situation, and Rachel worked with us to find just the car we were looking for, even though we knew nothing about Mazdas before entering the lobby. We never felt pressured by anyone, even when we left to get lunch and talk about our options (we were still looking at other makes at other dealers). When we returned to look at a different model, Rachel accommodated us, taking us for a second test drive and working up a price comparison for us. We never felt pressured during the financial meeting with Steven either. Not only was this a painless experience, it was a comfortable, enjoyable experience. I have never felt that way purchasing a car before!

Ceeslee

Dec 8, 2015

As far as sales, it was a good experience. Jaik sold us our second Mazda and did a great job. The car's preparation had issues. There were several areas where there were gum marks not removed before leaving the dealership I noticed. The car was taken back to have the areas addressed. The next day when I went to wax the car I noticed more spots that I had to clay bar to remove. Also, the rear license plate bracket holes were drilled incorrectly initially. The wrong preset drill locations were selected, these were for another countries plates. So there are two additional holes drilled into the bumper for no reason. I believe it should eventually be covered by the permanent plate but still not what I expect on a new car preparation.

Gary lentsch

Dec 8, 2015

Everything was superlative. Including the install of the mirror we ordered at the time of our purchase. I think I have said it all. I am done.

Jazz

Dec 8, 2015

We came in with a set budget and a car we want to buy. We did our preliminary homework and so there was not really much to discuss. So, we wanted to deal with a dealership and a salesman that would make it as easy as possible. We did not want any hustle or get the run around. We found our salesman Matthew Heinrich and Elk Grove Mazda to be that. They match and beat another dealership's offer to us. We feel we have gotten a very good deal.

Lbd014

Dec 8, 2015

I must say I was please with they way they help me get a car.my credit was bad due to bankrupt and I had no money for a down payment but Matt Heinrich made it happen with little down and great car . I wen to other car dealerships and got due to my credit but he did everything he can due to my situation.

Mark Servis

Dec 8, 2015

A great experience in all respects. Outstanding service and professionalism. Rachel Smolich, our internet sales person, was incredible and responsive leading up to our purchase and the day of our purchase.

Mooselady

Dec 8, 2015

This being my 17th car purchase in my lifetime, have to say it's been the easiest!! Garrett even came and picked me up when I didn't have a ride to the dealership!!

NShurden

Dec 8, 2015

I was in the market for a new/used car and I went to Mazda of Elk Grove to see about purchasing a vehicle. The employees at this location were extremely professional. I was a little hesitant about my visit since I have not bought a car from a dealership. Being that is was my first time not buying a vehicle from a private owner I was handle with the best care possible. Not only was I given options to help with my comfort level of payments but the payment plan was exactly what I was looking for as far as comfort level with my particular income. Nicholas Ishihara was made my experience what it was, he was super informative about the vehicles I had in mind and what would be the best option for me. Nick present me with more than one choice and more than enough ideas of what I might be able to purchase suited to what I explained my needs were. I not only would recommend Mazda of Elk Grove to my friends in the market for a new/used vehicle but I have already and Nick is the man I said to go see. Anthony Triggs came out and met with me over a couple concerns relating to not only my recent purchase but how to handle certain situations pertaining to my vehicle including Maintence and accuse sent repair. It was especially nice to see that the General Manager had the time in his busy schedule to take the time to speak with me personally when I'm sure he had a lot of buisness to take care of since he was in charge of overseeing the buisness. A+ Overall I am more than satisfied, I would say grateful and very much appreciative to the teams support with my intimate decision to do buisness with Mazda and in particular Mazda of Elk Grove. Now I see why this dealership has the awards it does for good reason. Sincerely Nicholas Shurden

shunny2015

Dec 8, 2015

I have been on the buyer's end on many occasions, this is the best experience buying car I have had by far. I inquired with the dealership the day before on the following day I was in there By 8:30am and I was out with my vehicle by 11am.

stymeist

Dec 8, 2015

I have nothing but good things to say about this dealership. I have bought 2 vehicles from them over the last 2 years and have been very happy with both my 2014 Mazda 6 and my wife's 2016 Mazda CX-5. What I love about the Mazda line is what you get for the money. Mazda of Elk Grove is a CarPro Certified dealer which means no haggling and no high pressure sales people. Also there is stability in their employees. I was able to work with the same sales person for both purchases. His name is Ratish and I would buy a third car from him if I needed it. At most other dealerships, the sales staff are transient. The Elk Grove Mazda service department is incredible, Two years ago I had a flat tire on my brand new Mazda 6. I picked up a nail in the side wall and it wasn't repairable. These are low-profile tires and few people stock them. I live in Granite Bay and it was a Saturday afternoon. I put on the emergency spare and went looking for a tire at some of the local tire shops with no luck. I went to my local Mazda dealer in the Roseville Auto Mall and they would not help me because I didn't have an appointment (like I knew I was going to get a flat). I called Elk Grove Mazda and told them about my situation. It was late in the afternoon and I knew it was going to take some time to get there. They had a tire in stock and told me to take my time getting there and not to get on the freeway due to the emergency spare. "Be safe" the service manager said, "we will wait for you". The service manager had stayed after hours to help me out and even though the Elk Grove dealership is 35 miles away, I will always go to them for service because of what they did for me that day. Kyle is my go to guy now when I need service. He is always accommodating. They have high speed internet and there is an area where I can set up my laptop. I seem to get more work done there than I do in my office.The outstanding people at this dealership definitely make it worth the time and effort to get there. Thank you, employees of Mazda of Elk Grove, for always giving me 5 star experiences in both sales and service departments.

WaltzPazky

Dec 8, 2015

purchased another car in this dealership and it was the best experience ever. Not planning to buy a car that day but with the good convincing of Jaik, and the good deals they gave, i bought a car for my wife. will surely recommend this dealership always with family and friends.

AzaleaTillman

Dec 7, 2015

. I was very unsatisfied when I first got the car there were multiple thing wrong with the car I bought for instance the window would stay up unless I locked it, the CD player doesn't work the ash tray lighter doesn't work but most Impotantly the horn or anything on the steering wheel didn't work I was also promised from Nissan that I would get GAP at not extra charge which was never compromised and the car was very filthy but I had to rush to work after and couldn't talk to the manager when I did have time to contact the store I was brushed off and never called back until a month later one of the managers contacted me and insisted that I bring my car in to be fixed and cleaned. When I first found the problem and was dusted off like I was just a profit I wouldn't have ever recommended some one to this shop. But as of today I would definitely recommend this shop EJ, Kyle, and Anthony helped me out on getting an appointment to fix the problems on my car and were very friendly they went the extra mile so I wouldn't feel like I was being robbed by a dealership I am very happy they reached out to me fixed and redetailed my car! Thank you so much Mazda you guys are great!

gnvk23

Dec 7, 2015

The staff was very friendly and welcoming. Got a good deal on my mazda 2015 and car has been great as promised. The servicing is also quick and great. Would definitely recommend this dealership to anyone looking for a straightforward simple process to purchase a car.

Joesph L

Dec 7, 2015

It was the smoothest and professional car buying experience I've ever had, that I came back for another car! Everyone was friendly and respectful. I recommend Mazda Elk Grove For your next vehicle purchase!!

lwestburg

Dec 7, 2015

I hate to car shop because it's always such a hassle! This time it was different we made the deal online & then went in to buy the car. They had everything ready for us so we didn't have to play the yoyo game! Thank you for making my car purchase easy & short. Thank you Linda Westburg

M Kile

Dec 7, 2015

I was able to order a part on their web page and quickly received an email for part verification and completed the ordering process. Kao Chao in the parts department is very professional and made this task simple for me. Part is expected in one day....does it get any better than that?

rasta4u

Dec 7, 2015

I was very glad that I took the time to purchase my new vehicle from Mazda of Elk Grove, every one I came into contact with were very friendly, knowledgeable and helpful. Also the area was very well kept.

Ryan

Dec 7, 2015

I identified a car they had listed online. After discussing it with Fritz on the phone and online, I traveled from out of state to buy it. The car was exactly as described, the buying experience was quick and pleasant (no hidden charges!), everyone was pleasant and all questions were answered. I only rgret living too far away to take advantage of their service department!

RicofromSac

Dec 6, 2015

Great customer service, a no pressure type of atmosphere. Most dealerships have pushy sales people that hound you as soon as you step on the lot. Not this place.

snrpacheco

Dec 6, 2015

Rachel was great from the time she greeted us she was sweet smart very proficient girl knows her cars! She answered all our questions and concerns and so helpful!

Solo red

Dec 6, 2015

Just bought a 2016 Miata. There were none available to buy 6 weeks ago so I ordered one and waited. Garrett kept me up to date during the wait and it arrived early. They didn't try to have me pay over sticker and provided excellent customer service while I was there. They belong to the CUDL program and that made financing through my credit union a piece of cake. I would absolutely recommend this dealer to anyone.

sologardener

Dec 6, 2015

It was the smoothest and professional car buying adventure I ever had. The dealership was clean and an inviting . They had a great inventory of cars to choose from also. They had just what I was looking for!

Deanna

Dec 6, 2015

Great experience! I would recommend this dealership to any of our family and friends! Super friendly and accommodating. And there is free soda and coffee!

jsoz07

Dec 6, 2015

We had a great car buying experience at Elk Grove Mazda. Matt Heinrich is a delightful individual to work with and a real 'car nut' whose enthusiasm for Mazda vehicles is genuine and infectious. I will recommend him and your dealership to any and all of my friends and family who are interested in a Mazda.

d2uc2

Dec 5, 2015

It was great working with Matt. He provided a comfortable experience and knew everything about the vehicle. It was a smooth purchasing process working with him.

heylinda672

Dec 5, 2015

Had a great experience with Mazda of Elk Grove. My husband built a rapport with Matt over the phone and we practically purchased the car over the phone. He had exactly what we were looking for. Our 22 year old son needed a car with great gas mileage and purchasing a brand new Mazda was smarter for us than buying a used. Thank you Matt for all your help.

Mika06

Dec 5, 2015

Let me start by saying that my first experience with purchasing a car could not have been any easier, especially when you get such an amazing sales person that knows what they're doing! You often hear that car buying is such an annoying and long process, but if you go to Mazda of Elk Grove you won't have that problem. From start to finish Matt communicated with me, and even now he continues to check in regarding my car and how I like it. In my opinion that shows how much he was interested in making me, the customer happy rather than just making it a goal to sell a car. It's not often you find car salesmen that are truly dedicated to making their customer happy. My overall experience of Mazda on a scale of 1-10 is definitely a 10+ because they provide such a calm atmosphere. Although I had been in contact with Matt before my arrival, I was so nervous going in, but the second I walked through the door I was at ease because of the smiling faces and helpful people. I would definitely recommend going to Mazda of Elk Grove if your looking for the smooth and easy car buying process.....and be sure to ask for Matt Heidrich!!!!!!! He's the best and can put anyone in a good mood!!!!!!

seeangzoomzoom

Dec 5, 2015

My beloved Mazda3 was totaled by a tree several weeks ago. Due to my positive experience with that car, I knew I wanted to stick with the brand. After mixed experiences with other dealers, I decided to see what Elk Grove Mazda was all about based on their positive reviews. I did a lot of research and knew what I wanted and Garrett did a great job of helping me find the perfect vehicle for me. He helped me decide whether I actually even needed some features based on my driving habits. And was even able to track down the car in the color I wanted! If that wasn't enough, he made sure the finance team got me processed in no time. Definitely the fastest and least stressful car-buying experience I've ever had!

thepianoman77

Dec 5, 2015

Mazda of elk grove has been the dealer of my choice and will keep being my choice for the years to come. I like 45 minutes away and I'm pretty sure I pass 2 other mazda dealers. But what makes me want to keep coming back is the great service that I have received. Matt has taken care of my issues and troubles for about a year now. He wasn't just in it for his commission. Although important as it is part of his salary, he wasn't looking to just make another sale. For me it too about 5 months to decide which car to get. I did have an issue with it down the road, due to damage cause by the area I lived in, he was the one to help me again. His patience and way of understanding people is really impressive and hard to beat. If there is nothing in the mazda inventory that you like at least you'll be having a great time with the staff here at mazda of elk grove. Thank you for all your help and patience.

Lolo

Dec 4, 2015

Nick was AMAZING! The entire team at Elk Grove is beyond anything I could have expected. Hadn't bought a care in over 15 years and this was such an easy experience

Sennadavis

Dec 4, 2015

All my questions and more were answered. I love my Mazda. I finally feel like I'm driving a safe car yet it's cool too.

dkvollma

Dec 4, 2015

This is the second car I've leased from Elk Grove Mazda. The reason is simple - great customer service! Matt H. is fantastic! He helped me both times get the exact car I was looking for without pressuring, rushing, or handing me off to a "supervisor" - something that has happened at other dealerships! Matt made sure I got the best deal for my trade in. He also made sure that I was comfortable with all of my new car's features. When I left, I was confident that I made the right choice.I have recommended Matt H. to many of my friends, and I will continue to do so for many years to come!

Chels88

Dec 2, 2015

The moment I walked in, I was greeted immediately with excellent customer service. The entire staff was pleasance and helpful. I had the pleasure of working directly with Anthony Triggs, Garrett Oxnaes and Nicholas Ishihara. These 3 gentlemen were polite, professional and extremely helpful. They had the answer before I had a chance to ask the question. My car shopping experience wouldn't have been the same without them. I was nervous at first of the idea of a new car and making that leap but I am so happy that I did because I couldn't be more happier in my brand new, straight from the show room, flashy 2016 Mazda 6. I would highly recommend my family and friends to visit Mazda of Elk Grove for their car buying experience.

Megsraye

Nov 29, 2015

Customer service is always first priority and it's the only place we went to where we didn't feel pressured or like we were getting the run around. They gave us a great deal, worked with us for the best financing and answered all our questions.

the black friday 3 musketeers

Nov 28, 2015

We came here first and we're glad we did. Our sales specialist, Ratish Singh was friendly yet determined our needs without wasting any time, as we were from out of town. (Saw commercials on t.v.). The management on duty( Grant, I believe), worked with us to make the deal we needed, and Steve Wray wraped up the paper work in a very understandable manner, He helped make gap insurance possible without any added overall expense. It was my grandson's first car purchase on his own, and we were glad we came here to have this great first time experience.

Elizabeth Snider

Nov 25, 2015

I was rear ended and my car was totaled. I had to go find a new car in a short amount of time. I have never owned a Mazda but did some research and decided to look at CX5's. Radish helped us on our first trip there to get preliminary information. He was great and answered all our questions with no pressure to buy. So we went back two days later so I could test drive a car. Radish was off so Garrett Oxnaes helped us. He is the best Sales Person my husband and I have ever dealt with!!!!! He was knowledgeable and able to answer every question we had. He demonstrated all the safety features for me. He never pressured us to buy but took the time to make sure we saw/understood all the great features/benefits of the car. He made the buying process from beginning to end a pleasant experience. I could go on and on, but just know you would get exceptional service if you ask for Garrett. If I owned my own business I would hire Garrett as part of my management team, he's that good. Everyone at the dealership was helpful and friendly!!!

Bigred

Nov 20, 2015

I was very pleased with my Sales Rep, he was so helpful and pleasent. Jaik Willmon went out of his way to help very special.

SatisfiedCustomer004

Nov 15, 2015

I had a bad experience at a large dealership in Roseville. I called Mazda of Elk Grove and told Jaik about the bad experience along with the deal I was working on with them and my trade in value. They agreed to give me the same, screaming deal, as the other dealership (but unlike the other place, they lived up to the promise of getting me in and out quickly with my 3 year old in tow along with having the ACTUAL vehicle I called about in stock, not at another dealership in San Jose). I didn't have to fill out any duplicate paperwork. Nor did I have any hassles with arguing over the details when I got to the dealership. WHAT JAIK AGREED TO OVER THE PHONE IS WHAT HAPPENED IMMEDIATELY WHEN I GOT TO THE DEALERSHIP! From start to finish I spent under two hours trading in my car and signing, yes signing, the paperwork for my new car. THIS IS HOW NEW CAR BUYING SHOULD BE! Go to Elk grove Mazda and ask for Jaik. You won't be disappointed, and more importantly, THEY WONT WASTE YOUR TIME.

Satisfied Customer!

Nov 13, 2015

Once again we were amazed by Garrett, he is always there and ready to assist us! Would never buy a car from anyone else!! EG Mazda, you are so luck to have him!!!! He is the reason why we come to EG Mazda to buy our cars.

TCB

Nov 8, 2015

Rachel was a pleasure to deal with! She was very helpful. Excellent to work with. Steve was also very kind to deal with. Great buying experience and LOVE my new Miata ;)

DanishDude

Nov 8, 2015

Garrett was a pleasure to work with. He knew the product and inventory well, and worked with me to come to a very agreeable trade-in value and sale price on a used Mazda3. I will be recommending Garrett and Mazda of Elk Grove to all my family and friends.

Ralinton

Nov 4, 2015

My experience with Garret Oxnaes, Henry Ngo and Steven Wray at Mazda of Elk Grove was fantastic! There never was any pressure or hard negotiation, the team was very knowledgeable and helpful and my daughter was very happy with her new car! Without hesitation I would recommend Mazda of Elk Grove and particularly these individuals!Rick

Ihartsacto

Nov 3, 2015

Anthony Triggs and Steven Khuu were the best. My new Maxda CX9 is a beautiful stormy grey color. I love all the features which I knew how to use going out the door. I had a lot of choices in colors and features but Steven helped me narrow it down to the best one for me. Anthony told me I would love the CX9 and he was right. I got a great deal on a wonderful car. The whole experience at Mazda exceeded my expectations. Even at Finance It was efficient and easy for me. There is also a great surprise for you to use after buying your car.

Matt

Nov 1, 2015

Had a great leasing experience in dealing with Garrett. Will go there again when I need my next new car. Garrett was very helpful with answering all my questions and pointing out features of the 2016 Mazda 6. Thanks!

avoramet

Oct 28, 2015

Settled on a price even before I walked in the door. All I had to do was sign the papers and I was out the door with my new car. Great service, nobody hassled me with any extras and I got a good deal. Quite happy with my purchase, would definitely recommend this dealer to anyone looking for a Mazda.

Miba3455

Oct 24, 2015

After doing extensive and various research on which car I would like to trade my CX-5 for, I have finally come to my (impractical) yet glorious decision to invest in the extremely new and addictive MX-5. My original decision was to get the mazda3, being the practical person I am, but more about the service. Garrett was the person whom I started my Journey with, and I must say, I felt like I was family. He heard me out and did his best accommodate what I wanted, nothing else. He didn't try to push any other sales on, he knew what I wanted, and only wanted to serve to that. He went above and beyond to make my situation work, and worked every angle with every person he could possibly to get me what I wanted (and of course a sale, business is business) I highly, and i mean highly recommended that if you're interested in a Mazda, that you search out for Garrett, he extremely patient and humble and will work with you in the bar possible way.

Bgalofre

Oct 19, 2015

I came to this dealership looking to get more information/buy a new cx5. I expected this experience to go like all other car dealerships, very nice up front, then after a while they start trying to pressure you into closing the deal, they just want to make the sale and it's got nothing to do with you. This place was completely the opposite!!! They were very welcoming, understanding and they very gladly and without complaint answered all of my questions (unlike other places). They are very willing to work with you to achieve what it is you got there to accomplish . You can truly tell that customers are THE priority here, it is much more than just making a sale. Anything we requested was sought after to be done. Big thanks to Michael and Steve!! Zoom Zoom

LeftyS7

Oct 13, 2015

Third Time is a charm!As an out-of-state buyer who could not personally visit Northern California Mazda Dealerships, I did extensive research on them and eliminated any that didn't have great reviews on Yelp, Google, and Dealer Review. Those left I contacted by phone about buying a new 2016 Mazda Mx-5, which was just released and making its way to dealerships in dribs and drabs. Two other of the No. Cal Dealers promised me specific cars and then, after much e-mail correspondence with assurances by me that I had cash and would make an immediate purchase, and promises by them that the car was mine, either sold the car to someone else or informed me that the car did not have the specifications that I had told them that I wanted.Elk Grove Mazda provided me with one of the best car buying experiences I've had in fifty years of purchasing cars. It was all anyone could ask for. They identified a car that had been promised to them by Mazda that was exactly what I was looking for. It had not yet been manufactured so they kept me informed of its progress every step of the way, through the factory, to shipping, to arrival at port of entry, to their show room.Salesman Ratish Singh initially responded to my inquiry and informed me that the car I wanted was available and I followed up by dealing directly with Sales Manager Grant Salge. Both were very knowledgeable, courteous, and prompt in responding to my communications. They took a deposit from me, that the other dealers would not do, and honored their commitment.One of the things that really impressed me about Elk Grove Mazda was how knowledgeable their people were about the MX-5. I do extensive research about cars that I am prepared to buy and usually find that I know far more about the car than the salespeople do. Not so this time.When we arrived to pick up the car Ratish went over all of the extensive bells and whistles that the GT model has to be sure that we were familiar with how to operate them. The dealer had also made certain that the car was freshly detailed before we arrived.In addition to the wonderful buying experience, I should note that Elk Grove Mazda provides extra perks that other dealers do not: their own extended warranty on certain basic parts, life time free car washes at their own car wash, and some others that I can't recall.Out-of-State buyers should be aware that California DMV does not require a Manufacturers' Certificate of Origin (the equivalent of the initial title on a car) in order to register and title a car, so, unlike most States, the MCO does not come with the car but has to be ordered from Mazda once the dealer sells the car. It took us about seven days to get the MCO. Some States allow a temporary permit with just the Bill-of-Sale, check your State's requirements.

Pepper Mama

Oct 8, 2015

Garrett! That's how. I wanted to purchase a "Soul Red" Mazda3 Hatchback but the bad experience I had at another dealership in another town put me in such a bad mood that when I test drove the car I was so disappointed with the way it drove we went in search for something else. We spent two whole days test driving car after car at several different dealerships and finally settled on a different brand of car that looked similar to the Mazda I so wanted. We were headed back to purchase the other car when we decided we should give the Mazda another test drive to be sure that it wasn't the car for us. When Garrett approached us we told him just that. He didn't hesitate to help us out with one last shot. His easy no-nonsense, no pressure & accommodating attitude put us right at ease. While we were driving the car we realized how much fun the car was and how relaxed Garret made us feel, it felt nothing like the first test drive at the other dealership. I was so excited to think I could get the car I wanted. As we started to negotiate the deal Garrett also educated us on a more creative way to get a brand new car in our budget! Nowhere else seemed to care about our budget, they just wanted to up-sell us.Thank you Garrett!Our Finance Manger, Julian Gonzalez was pleasant, fast & knowledgeable. We came home with a beautiful new car. Zoom, zoom...

New Mazda CX-3

Oct 5, 2015

I purchased my 2016 Mazda CX-3 from Mazda of Elk Grove about a month ago and Steve was my sales person. I explained to him that I wanted to spend as little time in the dealership as possible. We did all of our negotiation and arrangements over the phone and via email except for the final signing of the papers, which he coordinated and scheduled so I would spend as little time at the dealership as possible.He also went out of his way to give me a fair deal on my trade-in as well as negotiating a good price for my new car. I wanted red and there were none to be found as this model just arrived in California like the week before. But he did his best to look for one and I did end up with my Soul Red Metallic CX-3.Other dealerships that I had contacted to try to purchase my new car were less than helpful and either unresponsive or very slow to respond. Steve responded to all of my emails and telephone calls promptly. His first email to me went to my spam folder so I thought I had another unresponsive dealership, but that was my mistake. The last time I purchased a car through a dealership, it was a long and drawn out nightmare. Overall, this was a mostly smooth transaction and I would recommend Steve and Mazda of Elk Grove to my friends and family.

NPalafax

Oct 5, 2015

I've been coming here for the past two years for regular maintenance,I live near Roseville and drive all the way down here for service. Kyle has always been a pleasure to work with, knowing that my mileage is getting really up there (153k) I expected that the day would come that I would have a large repair. Well it happened last week. I called kyle 10 min before closing. He was very helpful as I was kinda freaking out. I was on the side of the road and he told me not to drive it as the AT light and Check engine light were flashing. He helped me through the after hours tow procedure as I've never done that before. I left a note on the car and he called me bright and early the next morning as I instructed. Turns out the brain for the transmission went at the cost of a grand. He was extremely helpful giving me updates on what was going on. I wasn't sure if I should write the car off or replace it. He was helpful in advising to repair it ect. These guys are great, they never ever try to upsale me or push other services that is the reason I keep coming back. If the car doesn't need it, they don't recommend it.

dealerrater

Oct 4, 2015

Helpful staff, quick buying process. The finance guy did not try to upsell me on any "protection packages," or "extended warranties." Fritz was friendly and courteous.

Felisha

Oct 1, 2015

Matt Heidrich is the best! He made everything happen by bringing the price down on the car that I really love, to make it an affordable payment for me. He was also wonderful and patient with my little kids who were with me while we did business. He made it more at ease on my car shopping experience. I'll definitely recommend him to everyone who is looking for a good reliable vehicle. Matt you rock!

Moeskimo758

Oct 1, 2015

Thank you Rachel Smolich, you made my experience so stinking easy! I really didn't have any intention of driving off in a new car. She knew I was nervous and did her best to calm me down. Thank you again for making it very easy for me!

Esnchez145

Sep 30, 2015

first off, great environment and friendly staff. Also nick really showed me different options and got me the best deal. Definitely recommend any one to buy your new car here.

andre916

Sep 28, 2015

My wife and I purchased a used MX-5 Miata from Mazda of Elk Grove. We are thoroughly enjoying the car on our weekend road trips through the coast and Sierra foothills. The car is running well and Im extremely happy with our choice. Our experience at the dealership was very good and easy. We had spoken with Fritz Roepke on the phone after seeing the car we liked online and he had the car prepped and ready for us to test. Fritz allowed my father and I to test the car alone, and then later Fritz took the time to teach me the basics of driving a standard transmission.At no point were the staff of Elk Grove Mazda anything but friendly and courteous. My wife generally leaves car dealerships complaining about pushy staff; however, she had only positive things to say about Elk Grove Mazda. My wife and I both decided that we wanted to purchase the car. Fritz and Steve Wray helped us get our financing in order, getting us a very competitive APR on our auto loan.All that to say, I would recommend Elk Grove Mazda to anyone looking for a new or used car. They offer a quality experience that I have yet to see replicated at other dealerships, including: A non-pushy sales demeanor, competitive pricing, lounge styled waiting room, complimentary car washes, and free fountain drinks.Thank you Fritz and Steve for all of your help. I dont want to brag Fritz, but I am kinda skilled at a 6-speed manual transmission now.

jtgraber

Sep 28, 2015

I hadn't purchased a new car in about 12 years, and was really avoiding visiting a new car dealership. Steven received my email inquiry first and continued to be incredibly responsive throughout the process. He made sure all my questions were answered, that I had adequate test drives, and then proceeded to work with me on the price I would be happy with. I am very grateful for the relaxed process it wasthanks Steven!

mazdalover1

Sep 27, 2015

I had a fantastic experience. Everyone was so friendly especially Garrett. I felt I received a great deal. All my questions for the car and finance were answered. Garrett was helpful even before I went to dealership through email. I was very well taken care of.

stacey12

Sep 27, 2015

I had been looking for a few month for Mazda 3. Had been driven my 06 for 10 year. Great car!!!! Was dreading the whole process. Knew Elk Grove Mazda had very competitive price plus rebate, owner loyalty, free car wash, warranty, etc. Went down and meet Garrett Oxnaes he was friendly, engaging personalty and knew his Mazda's. I took test drive he explained everything in car. AMAZING AND FUN!!!! The whole sales process easy and painless. No salesman talk... Love my new Mazda.

cx-5zoomzoom

Sep 25, 2015

I had done my research and knew what I was willing to pay for our new CX-5. Rachel met my price without the run around I had experienced at other dealerships. We have a couple after sale details to handle and Mazda of Elk Grove is following through as promised. Easy transaction at the dealership with no high pressure up-sale of extras. Outstanding customer service.

MazdaGal14

Sep 23, 2015

Garrett Oxnaes helped make my car buying experience easy and fun! He was upfront and personable with a "no pressure" attitude about helping me. He was able to answer all of the many questions I had about the car and helped me find the car that was the best pick for my needs. Overall, all the associates were very polite and professional. I will be recommending Garrett again to anyone looking for a Mazda or a Nissan.

HappyMazdaOwner

Sep 22, 2015

Steven Khuu made my new purchase a pleasant experience. His "no pressure" approach was much appreciated and went well out of his way for my family! Not too many other dealerships would go out of their way like Steven did. His knowledge and professionalism was great.

bwilliams1134

Sep 20, 2015

Nick Ishihara was very helpful with finding me the perfect car! He was very professional and was able to match me up with all of the things that I wanted out of my new car. Nick made my first time experience at buying a new car great! Now that the fear of buying my first car from a dealer is over I can say that I am extremely satisfied with how everything ended up and I am thrilled over the entire deal still. I would recommend Mazda of Elk Grove to anyone buying a new or used car. If you're looking for a great experience, good deals and dealing with wonderful employees then Mazda of Elk Grove is the place to go! I had been to several different dealers and I could never get comfortable enough and feel confident with buying a car until I finally got to Mazda of Elk Grove and dealt with Nick Ishihara. I also am very satisfied with my experience with Steve Wray in Finance. He made me very happy in the finalizing of my purchase. Thanks guys, you made me one happy buyer!

Nelliebean

Sep 19, 2015

Last month, I went to Mazda of Elk Grove with my daughter when she bought a car. I was so impressed with Garrett Oxnaes that when I decided to buy a car, I called him. He is an expert on Mazdas. Additionally, he worked hard to get me the best deal possible in the shortest amount of time. If you are looking to buy a Mazda, Garrett is your "Go To" guy.

ksandate

Sep 18, 2015

If you want the ultimate customer service experience when purchasing or leasing a vehicle Nick I. is the go to guy! I went in last month to (potentially) purchase a new or used vehicle, but was hesitant as it was going to be my first car purchase. I was blown away by the honesty, professionalism, and patience Nick had with myself. We test drove three vehicles and comprehensively went over all the specs, features, and purchasing options. He made the whole process so efficient and easy on me. I am loving my new CX-5 a month after I purchased. Thank you Nick!Kyle Sandate

meve

Sep 15, 2015

I came in for a recall on my 2011 Mazda 3 and didn't expect them to be willing or happy to help since I wasn't actually purchasing anything. They proved me wrong all the staff was amazing and helpful and they were finished with my car faster then the estimated time and my car was even detailed and washed afterwards. I am so pleased with my experience here that I will definitely be coming back whenever I need any service done as well as to purchase my new Mazda when the time comes.

Mira

Sep 15, 2015

Garrett Oxnaes is a sales manager that you would feel comfortable sending your mother to. After sending an inquiry online, Garrett contacted me in less than an hour. He worked with our budget to lease a Mazda 3 for my daughter who is set to graduate college in December. No wheeling and dealing, just a straight up honest conversation. Everything was done online or on a telephone call. The only time we set foot in the dealership was to test drive the car, and to do the financing paperwork with Steven Wray. We also learned my daughter was eligible for a college rebate since she is graduating in December. Thank you, Steve! We were at the dealership, from start to finish, for two hours. My daughter loves her car and drove back to college, without a hitch and a little zoom-zoom. I also found out that a co-worker purchased her Mazda from Garrett so I knew I was in the right hands. Thank you, thank you, thank you for a wonderful experience.Mira Tonis

WasMas

Sep 15, 2015

I was just looking and EG dealership gave me the facts, estimates, I needed to make a good decision and no unnecessary pressure to buy.

DonnaCX-5

Sep 15, 2015

I came in to buy a new 2016 Mazda CX5 AWD Touring. I am very pleased with all of the staff. The vehicle is wonderful.

Jenij

Sep 14, 2015

Buying a car at EG Mazda was so easy and convenient! We appreciated the prompt and to the point service! Thank you to Fritz for recognizing our need for express service!

mztrish

Sep 14, 2015

I first spoke with Fritz over the phone, he took his time and explained my options and the best options for me and my budget. When I arrived at the dealership they didn't try to push anything extra on me or try to go above the budget we had already discussed. Fritz and Steve made my transaction very smooth and hassle free. I would high recommend this dealership to any and everyone I come in contact with.Thanks for an AMAZING EXPERIENCE!!Patricia C.

canelo

Sep 8, 2015

I had a unique experience at mazda of elk grove yesterday, from the salesman Henry Gno to the finance guy Mr. Steve Wray. I've never had a good experience with other dealers but this time around guys did an amazing job. They didn't try to push anything I didn't want and made my transaction very smooth. I highly recommend this dealer to anyone buying a new car.

Brianclauson

Sep 7, 2015

So i went to a dealership prior to going to elk grove mazda and left because i was so frustrated because the salesman was sooo pushy. Kept pushing me to test drive a vehicle. When i asked specific questions about the vehicle the salesman hadn't a clue. When i arrived at elk grove nissan i was greeted by mike. He asked me what i was looking for and pointed me in that direction. He let me know he was there if i had any questions. I really appreciated that because i wasnt sure what i wanted. I needed time to look and privacy to speak to my girfriend about the vehicles. When i signed for mike to come over he explained EVERY little detail about the vehicle. I was amazed how much he knew about Mazda. Never once did he try to push me to test drive a vehicle. It was because of his knowledge and professionalism that i went from "shopping" to purchasing a 2016 cx-5 from him. I would highly recommend mike. I even told his sales manger Mike needed a raise!

DJ25

Sep 2, 2015

Garrett Oxnaes was very approachable, he made me feel comfortable to talk to him. He ran my credit report, broke it down for me and helped me explore all my options. By Garrett explaining everything very clearly, I was able to feel confident in leasing my car!

Mazda3guy:)

Aug 30, 2015

Great place to buy a car. Garrett Oxnaes was my Mazda rep. He was excellent. Always fair, patient, and understanding of my point of view. Never made me feel like He was on my side! Thanks

Alaskin

Aug 28, 2015

I very much enjoyed my experience at Mazada of Elk Grove. I began looking for a car for my daughter in April knowing she would turn 16 in August. Of all the dealerships I went to, this was the only one who followed up with me as it neared her birthday. That was enough to get me back in to the store. Even better was that they had the exact vehicle I wanted for my daughter. Everything was made easy, no hard sell and they worked very hard to make sure I was satisfied and then followed up with my daughter once she turned 16 to teach her how to use the vehicle and all of its features.

Angie66

Aug 21, 2015

It was a pleasant experience to enter the showroom without encountering immediate and aggressive sales personnel which has been my most common experience at other dealerships. Assistance was available and offered but not forced upon me. I was able to evaluate the vehicle that had captured my interest in the showroom uninterrupted. I also roamed the lot for available choices without assistance. Test driving the vehicle was quick and efficient. Once I had made the decision to buy, Gerlie Fervidal helped me through the process and it went very smooth. I had her complete and uninterrupted assistance to evaluate if my bicycle would fit inside the car. She was friendly, patient and kind explaining all the features of my new vehicle and test driving it for a second time. This dealership deserves my enthusiastic recommendation.

MC60inTracy

Aug 15, 2015

I chose this dealership, Mazda of Elk Grove, based on their high rating on DealerRater. Matt Heidrich was the first to contact me, and I'm so glad he became my go-to guy for all Q's. Straight talk, factual, absolutely no arm-twisting to buy immediately. Several weeks after the sale, I discovered an error in the registration that would have prevented me from getting the "pink slip" from DMV. Wow, what a mess that would have been, but Matt stepped in to make the right calls within the dealership to correct the problem. I can't say what my next car will be, but I know Matt is the guy I'll buy it from.Mike ChingTracy, CA

Misty Albertson

Aug 13, 2015

I had a great car shopping/buying experience at Elk Grove Mazda. It was relaxed, stress free and I got my 2016 CX-5 for a great price. I had been car shopping for about a month, only looking on Saturdays and had not stopped by Mazda yet when I decided to submit a request on line. Shortly after doing so, I was contacted by Garrett Oxnaes, the Internet Sales Manager. Garrett was professional, knowledgeable and accommodating on the date and time we could meet. At our meeting, he took time to find out exactly I was looking for and showed me several vehicles he thought would fill my needs. Throughout the whole process, there was not a question about the vehicle Garrett couldn't answer. He was never pushy and never tried to sell me something I didn't want. These things were key in selling me a car. I would highly recommend Elk Grove Mazda because, well they have a great product, but also because they employ exemplary sales staff who go out of their way to provide outstanding customer service!

Nelliebean

Aug 9, 2015

Garrett went above and beyond to make my purchase as stress-free as possible. He was not only straightforward and honest with pricing, but worked hard to get me the best deal he could. I walked out of the dealership confident that I got the most for my money. My favorite thing about working with Garrett was the that he took the time to help me after he made the sale. He gave me a "tour" of my car, paired my cell with the bluetooth, showed me how easy it was to use the control system, and even set up my Nav system for me. If you are looking to buy at Mazda of Elk Grove, be sure to ask for Garrett!

Angela

Aug 7, 2015

I would recommend Elk Grove Mazda, they're very helpful and thorough about anything you need or want to know. The dealer man Nick and finance man Steve was great! I'm glad I decided to go with them.

EVLEDESMA

Aug 6, 2015

Garrett Oxnaes is not only knowledgeable about their vehicles, he worked hard to get me the vehicle I wanted at the price that worked for me. I am a returning customer and recommend Garrett and Mazda of Elk Grove to anyone who's in the market for an outstanding vehicle

luvn my CX5

Aug 5, 2015

Nick was very personable. He took the time to explain all of the features in the Cx5 as well as any questions we had about the purchasing process. He even helped me pair my phone to the vehicle.! I recommended Nick to a friend of mine that is looking at a Mazda.

willj1

Aug 4, 2015

Fritz R. is very personable and answered all of our 1000 questions. He made the process fun and extremely enjoyable. Great transition to Steve W who is also excellent. I would highly recommend both of these fine gents!

ShainaJS

Aug 3, 2015

The process was so easy! Traded my '12 Mazda3 and leased a '15 Mazda3. Love my new car! Everyone was very nice and made sure I got the deal I wanted, they went above and beyond to make sure I was happy. Nick and Omar were awesome, and Nick even helped keep an eye on my 6 year old brother (his little shadow) so my mom and I could sign docs in finance. Steve Wray in finance was great too!! Definitely would recommend them to friends and family! Thank you Omar, Nick, Grant and Steve!

Secole267

Jul 30, 2015

My wife and i had to go through the terrifying process of buying a car, but we were lucky enough to have Garret help us out through the whole process. If the next car we get is a Mazda, we'll be coming back and widening with him for sure!

THE DIXONS in the DELTA

Jul 30, 2015

Holy Cow!! I found a car dealership where you can actually go look at a car without getting the high pressure sales attack. I recently went to Mazda of Elk Grove to look at the new MX-5 MIATA. And when I drove up, they had a beauty sitting right out front. I parked my car and walked over to look at it, expecting to be pounced on by a team of cigarette-smoking sales hawks. Instead, I was given the time to look at the vehicle on my own, right up until Garrett Oxneas poked his head out of the dealership and said "If I can be of any help, let me know.". I turned and followed him into the dealership and he took the time to talk to me without giving me the feeling that I had stepped into a bear trap! I explained that I was interested in the car because I had previously owned one and was just wondering what had changed since the 1990's. Much to my surprise, Garrett knew everything about the car, even though it had just been released. By the time he offered me a free cold beverage, I was relaxed and was actually enjoying a car dealership for a change, all thanks to a great Salesman and a friendly Dealership.

codicole

Jul 30, 2015

Garrett was very helpful! Gave us what we needed are for a great price. We had a great relationship with him, he is friendly and wonderful to work with. Took the stress and pressure out of buying a new car. Thank you!

David

Jul 29, 2015

Ratish was awesome and I am very pleased with all the folks at Mazda of Elk Grove not small praise from someone who came down the hill for a purchase. You all did a great job. You get an A.

Dwightski

Jul 29, 2015

Garrett and I pretty much did our negotiating via text message. I thought that was unique and convenient. Once I got in the dealership, all I had to do was sign. I wasn't interested in being upsold on anything I didn't need and they didn't push for that. Garrett was extremely knowledgeable in the features of the model I bought. By far, it was the best experience I've had in buying a car.

krismatranga

Jul 29, 2015

Our sale man Nick and loan signer were both very helpful and patient, They both made the experience quick and painless. I would definitely recommend Elk Grove Mazda.

bj

Jul 28, 2015

Grant did a great job of helping me customize my Mazda 6 in a way that was cost-effective for me. Great personality and all business at the same time. Good job, Grant.....

JTionson

Jul 27, 2015

From the time I contacted the dealership via internet up until I purchased my vehicle, the sales team was great.. the internet sales manager(Garrett Oxnaes) was so helpful..he was very honest and precise about my options..he was genuinely concerned about making sure I got not only a great car, but a car that had all the features that I needed safety wise.. He's very personable and thorough..

Ken of Lincoln Ca

Jul 18, 2015

Bought a pre-owned certified Mazda CX-5. Nick Ishihara was both professional and a pleasure to work with. I commend the dealership for providing their salesmen with a base salary so that the salesmen do not have to work on commission alone. We did not feel pressured by Nick and he listened carefully to what we wanted and what we were willing to spend. I especially liked the fact that the sales manager did not go back and forth trying to get every last dollar possible. I hate that type of negotiation. Nick even spent a half hour after the deal was finalized to show us all the electronic and safety features of the car. I had planned on visiting two other dealerships to compare prices on cars but my experience with these people were so positive that it was not necessary. Thank you Nick and to the rest of your staff. The reviews I read prior to coming here were the best and I was not disappointed by what I experienced.

Patricia

Jul 13, 2015

Never have I had such an ENJOYABLE car-buying experience! Nick Ishihara, my sales specialist, was amazing: patient, thorough, knowledgeable, friendly and cheerful. While I was in the "research phase," he always responded promptly to my calls regarding price, features, and financing-- even offered tips on how I could lower the cost. Today, I am a very happy and completely satisfied customer -- and, MADLY IN LOVE with my new Soul-Red Mazda 3 i-Touring Sedan! Thanks, Nick! You're a ROCKSTAR!

benurquidez

Jul 8, 2015

This is the second time (out of many I'm sure) that I have brought in my mazda3 to get work done. This time around it was for my 65,000 mile check up. I worked with the service advisor by the name of Joe Kalem. Joe really knows his stuff and was very enjoyable to talk too, not only for my car troubles but as a person. You can tell he goes the extra mile to make you feel welcome and be personable. Service took a couple hours so I took a walk to the front of the dealership to the local Starbucks which made the two hours go by very quickly. I live in Citrus Heights and I am more than willing to make the drive over to the Elk Grove Mazda service center for the exceptional service that they give me time and time again. Thanks again Joe for the fun talk about pizza and 4th of July. Keep up the good work.

PGnavy

Jul 5, 2015

During our service appointment on Tuesday afternoon June 30, Joe Kalem provided exceptional service to my family and me. My wife and two kids and I arrived tired and hungry on the tail end of an 8,500 mile cross-country road trip from CA to NY. Joe met us at the service center door and went straight to work getting our Mazda CX-9 checked in for an oil change and tire rotation and set up the shuttle to whisk us off to lunch at BJ's Restaurant nearby while the mechanics went to work. Joe also provided me with a quote for a new set of tires and answered all our questions. Joe's can-do attitude and pleasant demeanor made our experience smooth and worry-free. I only wish we lived closer...we'd come to Mazda of Elk Grove for all our service needs.Thank you for a great customer experience!

Esso P

Jul 3, 2015

Nick helped me out and my visit was quick and very enjoyable! He knew lots about a wide variety of vehicles and was able to answer all of my questions. (Even questions i didn't know i had). I found the car i wanted at a price i could afford and the service was incredible. Steve was very enjoyable while we were going through financing as well.

NWF1990

Jul 1, 2015

With a move to Utah coming up in just a few weeks I was in the market for a new car. Interested in the Mazda CX-5 I decided to go look around the Elk Grove dealership. Garrett was beyond helpful even though we walked in right before closing. This did not bother him at all and never once did I feel like a bother keeping him past closing. He took his time to listen to exactly what I was looking for and the exact price I was able to speed. Once he gathered all that information he brought up a car and went for a test ride (after closing at this point). Never did I feel rushed or hassled into making a decision that I was not comfortable with. For a first time car buyer it was really nice. Along with Garret I have nothing but good things to say about the rest of the staff each person I talked to was genuinely welcoming and helpful. If you are in the market for a new car I would HIGHLY recommend Elk Grove Mazda as a first stop.

stina182

Jul 1, 2015

After communicating via email and deciding on a vehicle, Fritz made it very easy to purchase my new Mazda3! They had my vehicle ready to go and all I had to do was sign the paperwork! Car buying made easy!

Wendyc

Jun 29, 2015

Painless & Professional! The EG Mazda team made my new car purchase so hassle free that I asked them where I could go online to give them credit for exceeding All my expections. Steve,Matt and Garrett were a great team and I love my car too ! As a long time critic of the car buying process in general. ..I wouldn't hesitate to do it again and highly recommend EG mazda

DenMag

Jun 22, 2015

Matt worked with me throughout the week via email so when I met with Garrett I was relaxed and got exactly what the car I wanted. I had some concerns and issues that both addressed and ensured I walked out with a great Father's Day present. The waiting wasn't stressful and found it easy to have relaxed, friendly conversations with both Garrett and Steve.Don't know if my wife will consider a Mazda when she needs a new vehicle but, if so, we'll definitely be heading back here.

teising

Jun 20, 2015

Had a great salesman, Fritz, however when he wasn't available the support staff wasn't prepared and tainted out car buying experience. Fortunately when Fritz got back on it he straightened things out.

dlbwsb1212

Jun 19, 2015

This was the first time in my 40 plus years that buying a new car wasn't painful. Garrett was awesome. For the first time buying a car I felt like a "customer" and not a piece of meat. Thanks Garrett and to your entire staff.

hannahwarta

Jun 18, 2015

Matt Heidrich was knowledgeable, low pressure, and worked with us to get the best price. He helped the experience feel exciting and made me feel good about my purchase. He always had answers and more than enough information. Even though I was crunched for time to be at work after buying the car, he went as fast as he could to show me how the car worked and squeezed as much detail in as he could. I could tell he was excited about the car and he told us he owned one and loved it. I would definitely recommend anyone looking to buy a car to talk to Matt at Mazda of Elk Grove.

dashaugh

Jun 15, 2015

Garrett was a professional! He was straightforward and upfront. Too often I deal with sales people that do everything they can to weasel more money out of me, Garrett was honest and did everything he could to save me money. I'd definitely recommend working with him in the future.

jfarreras16

Jun 7, 2015

I had the best experience yet again. I was trading in my car for a newer model. Everyone was extremely helpful and willing to work with me and my finances. Ratish was the best! He knew everything I needed and was working with me the entire time, he made this experience stress free and easy. I will for sure recommend everyone I know to go to him. Thanks for the great experience Mazda of Elk Grove! I'm super excited with my new car!

nancy

Jun 4, 2015

I had emailed Matt Heidrich August of 2014 and asked for a quote on a Mazda CX5. Matt got back to me quickly, but unfortunately I wasn't ready to buy until now. Matt would email me back whenever I had a question. I ended up making an appointment May 23, 2015 and Matt sold me my Mazda CX5 2016 touring, with sunroof and an awesome stereo. Matt took hours with me, from test driving two cars, then showing me what features each car had and what would fit my needs best. When financing was complete and my car was squeaky clean and the gas tank full, Matt went over and beyond showing myself and my two friends that came with me that day how everything worked in the car, from stereo, blue-tooth to navigation (and every other know you can think of). The best experience I have ever had buying a car. I have had to call Matt to ask him how to do things over again and he always picks up and is so gracious to help me. Thank you Matt for all your help!! Oh, did I forget to add, thanks for the snacks too!!Nancy C

Lydia

Jun 2, 2015

I worked with Matt. H. He was very patient at explaining all details of various cars and various purchasing options. Made buying my first car extremely easy and painless. Wonderful dealership to work with, looking forward to future interactions and purchases in the years to come.

Johnny

Jun 2, 2015

Contacted over internet. Made appt to see the exact car. Garret was great. Very knowledgeable and experienced.Found the right car, basically no hassel deal and voila, I owned a new CX 5. Gave me fair value for trade.Recommend.

thepianoman77

Jun 1, 2015

When I was looking for a car, I searched every single dealer possible that was within reasonable distance to get to. I saw all their available cars and what they could transfer in. I found out that Mazda of Elk Grove was going to be the best option because of their great service and their free amenities that you can use when you buy or lease a car through them. I started talking to Matt around December, 2014. He was the most patient man in the planet when it came to me buying a car. At first I as looking for a new car but at the same time something that I could afford. He never became pushy to a certain car or try to close a deal without me being ready. After a long 6 months I finally decided on a car. The process took a bit of time once at the dealer because of the fact that it would be my first car purchase. My overall experience was amazing with Matt and Mazda of Elk Grove. I will definitely come back again when I need a new car or need to have my car serviced. Best car dealer you'll find around here. Good job guys.

FirstMazda

May 28, 2015

We have always owned Hondas and we were impressed with the CX-5. The first time we stopped by the Mazda dealership in Elk Grove, we were greeted by Matt Heidrich. We told him we weren't ready to buy but wanted to see and test drive a 2015 CX-5. There was no pressure buying from Matt and so much information were given to us. The second time we went back was to see if the 2016 model was available. Again, we asked to speak with Matt. He pointed out the differences and didn't push us to buying one over the other. He didn't try to sell us into packages that didn't meet our needs. The third time was to buy the 2016. Matt located the exact car I wanted and the pricing was straightforward with no time to waste. Unfortunately, the car got a small door dent towards the right side. Matt made arrangement to have that addressed. Customer service from start to finish was simple, straightforward, friendly and accommodating. Our very first Mazda was a positive one!

heyvern

May 28, 2015

Straight forward, no games, and refreshingly honest in negotiating a purchase. I have purchased many cars and this was the most positive experience I have ever had, as well as the best price!

JoyD

May 27, 2015

Fritz and Nick did a great job answering our questions and showing us everything we needed to know about the Mazda we had in mind and eventually leased. There was no pressure to get a "better" one and it was a pleasure doing business with them.

AngeliaRose

May 25, 2015

It was my first time buying a car and he made it really easy for me. He explained how the financing would work and helped me get the best rate and he was really patient with all of my many questions. :-)

ZOOMMAZDA6

May 25, 2015

As a first time buyer, my experience before Elk Grove Mazda wasn't only stressful, I felt as though my business didn't matter to the other dealerships on a big holiday weekend. Anthony Triggs took my call. As a GM, he went above and beyond. Where others passed me off to sales associates, Anthony found me the exact car I wanted; he worked with me on a price we both felt was fair; and he was honest during the entire process where others weren't.At Maita, they refused to even call over to another dealership to locate the vehicle Anthony found for me - arguing that it "didn't exist in inventory" and "wasn't worth their time to make a call for a vehicle they knew didn't exist."When Anthony found the vehicle, he sat on the phone with me, calling to reach the other dealership, for an hour while their phones were down because he knew that was the car I wanted. He didn't try to sell me another car - he worked his xxx off to get me the car I wanted. All as the GM during Memorial Day Weekend - the biggest weekend of the year. Finally, when he had arranged the trade, he had a driver pick up the car and have it to me first thing in the morning the next day.Everyone at Elk Grove Mazda was warm, they weren't pushy, and I felt I received prompt and outstanding service, despite a weekend so busy there weren't even parking spaces. More importantly, they found me the car I wanted and maintained my sense of urgency but reduced my stress levels measurably.I would absolutely recommend them to anyone in the market.

Kim O

May 25, 2015

On a scale of 1-10 with 10 being the highest, I'd give Mazda of Elk Grove an 11!We just purchased a 2015 Mazda 3 for our son. We drove all the way from the Bay Area because they were very competitive on price and made it worth the drive. On top of that, I've never had such an awesome experience purchasing a car. We weren't the easiest clients because we weren't sure of the model/color we wanted. Anthony, Michael, and Julian were patient and gracious with us. They didn't pressure us in the process and honored their word. I would highly recommend them to anyone and will probably buy another car from them in the future! P.S. This is our first time owning a Mazda and we are very impressed with the product too. Great quality for the price.

Leah N

May 23, 2015

I had an A+ experience with this dealership! They got me the last car with the specs I was looking for on the west coast! Super high quality management, very good deal and overall best dealer experience I have ever had. I cannot say enough good things about Matt Heidrich!

Leah

May 22, 2015

I had an A+ experience with this dealership! They got me the last car with the specs I was looking for on the west coast! Super high quality management, very good deal and overall best dealer experience I have ever had. I cannot say enough good things about Matt Heidrich!

threengcircus

May 22, 2015

My experience didn't start super great, but after a brief discussion with Garrett he turned it around and made the deal happen. Thanks for pulling out the stops Garrett! The car wasn't completely detailed when it came time to deliver and Garrett felt that wasn't right so we had the car brought back to have it done properly. When it came time to pick up the car I noticed that there were lots of water spots all over it. Well, this wasn't Mazda's fault; there was a storm that had passed over just earlier, leaving mater marks. The service manager said they'll hand wash the car the next time I was in. Didn't have to do that, but that kind of service is what separates ordinary from exceptional. I'm not a month into my '6' purchase but I'm confident that MoEG will take care of whatever my car needs are.

gilchrist711

May 19, 2015

As a Costco member, I was directed to Mazda of Elk Grove using Costco's online search tool. I received a call from Garret Oxnaes within minutes and we scheduled my visit immediately. I have to give credit to the Costco auto program for providing no-haggle pricing, but the level of service and professionalism from Garrett and the rest of the team was second to none. From the moment I got there to the time I drove off in my new CX-5, I knew I was in good hands and they really care about their reputation. Kudos to the entire team at Mazda of Elk Grove.

cryan

May 11, 2015

In my recent search for a car I chatted with Matt Heidrich. He was easy and friendly to chat with and very courteous and not pushy but very informative. After chatting with him, I couldn't wait to get to the dealership the next day. I didn't feel pressured to buy the car I was interested in; instead Matt answered all my questions in detail and went over all of my concerns regarding my budget. I felt he genuinely worked for the BEST deal I could get and he made sure I was 100% satisfied. He made the buying process painless, fast, and easy!

NewMazdaFan

May 8, 2015

I purchased my first Mazda CX-5 in February, and it was involved in a total loss accident. Well, I purchased my 2nd one yesterday from Mazda of Elk Grove. The dealership offers great incentives and I was very impressed by the knowledge of our sales person, Jake Willmon.

Riri1259

May 8, 2015

This is my first time buying a car without my son, who also use to sell cars. Elk Grove Mazda is where I should have started. Best experience EVER! No pushy sales people, they let you go at your own pace. No pressure whatsoever. Mike Khounphinith was great! Very helpful young man. You better believe this will be my first stop the next time I am in the market for a new set of wheels.

Vicentewalker

May 8, 2015

We leased a great vehicle yesterday from Elk Grove Mazda, and I agree with a previous rater that the deciding factor, aside from a great CX-5 Grand Touring, was working with our sales person, Jaik Willmon. It is important to note that this particular dealership also increases the standard power train warranty to 10 years, 100,000 miles!!

dansaechow

May 5, 2015

This was my second car buying experience and it went as smooth as can be. The employees at Mazda of Elk Grove were easy to talk to, informative and best of all did not make you feel pressured to buy a car. Will definitely come back here if ever need to purchase another car.

bgetz

May 3, 2015

The car was available elsewhere, for about the same price, with the competition amongst cars of this classification being many, with many experienced salesman. And though the car needed to sell itself -- timing was not an issue -- Jaik Willmon was the single deciding factor. The dealership should consider itself fortunate. He is a young man with a desire to be more than just a person hired to sell. He is why the 2016 Mazda 6 GT was purchased recently and from this dealership. Thank you Jaik for your kindness and extra efforts. I also want to thank Rachel for walking us through the paper work.

osooli

May 3, 2015

This was my 2nd car which I am buying from Mazda Of Elk Grove. This time I bought a Mazda 3 and considering my 1st experience I was pretty confident and knew for sure that everything is gonna go in the way I like. The staff are great and know their job. Matt Heidrich was awesome like last time and did his best to give me a good deal and a nice car. i would strongly recommend this dealership to my friends and like last time I would say: I am gonna come again for myself or an intimate friend

Valerie bishop

May 2, 2015

HI im Valerie Bishop, my experence with mazda dealership in elk grove was a wonderful experience, Omar at nissan dealership was great , both dealerships staff was so helpful with helping me get the car of my dream. Omar took the time to help me answer all my question and make sure sure i got a great deal, im going to tell every one i know if you are looking, or thinking about getting a new or used car there is no place like nissan and mazda dealership they both work together very well to make sure you are happy satisfied and smiling when you drive off in your new car.

wss

Apr 30, 2015

Nicholas is an enthusiastic sales consultant. Confident and knowledgeable.The sale went quickly and smoothly, and it was evident that Nicholas was proud to work here,The Finance Manager Steve worked to get us a comfortable monthly payment.I would highly recommend this dealership.Very friendly place!ws

willj1

Apr 30, 2015

Garrett is an excellent, knowledgeable educator who walked me through my very first new car buying decision. I believe the positive difference with Garrett in comparison to others lies in his ability to narrow down what mattered most to me and from there, recommending solutions/features tailored to benefit my needs. He is truly an advocate for the customer.

morbidelidy

Apr 30, 2015

Besides one hiccup in the service department, which was completely remedied, this car buying experience is STILL amazing. I absolutely love my 2014 Mazda 6! I get random emails from Nick checking in with me and he fully supported me when I had an issue with service. Thank you, again!

foothilldriver

Apr 30, 2015

I began my car buying experience by searching online. Since we have no dealer closer than an hour from our home I knew when it was time to visit one I wanted to have a good idea of what I was looking for. Garrett was helpful and responsive when I found Elk Grove Mazda. He answered my questions and responded to my emails immediately. The day I was finally able to make it to Elk Grove Steven was extremely helpful and friendly. He was flexible and accommodating to my last minute trade-in changes. I look forward to taking my car back to them in the following years for their great customer service and friendly staff.

Sawyer85

Apr 29, 2015

No wonder they are named DEALER OF THE YEAR because this was hands down the best buying experience we've ever had!! Never has it ever been this easy, relaxing, and fun to buy a car! Usually it's a hassle and you just want to get it over with but NOT HERE AT MAZDA OF ELK GROVE. THANK YOU ANTHONY, STEVE, GARRETT and everyone else at Mazda. You guys truly care about your customers and that means a lot! These employees treat you like a friend not someone to make money on... and that's the difference between them and everyone else. There are no "vultures" here lol just hard working honest people that are there to help you! You guys ROCK and I will definitely be spreading the word to anyone who is buying a car to go see you!!THANKS AGAIN for my beautiful 2015 CX-9!!! I couldn't be happier!!

Patricia149

Apr 27, 2015

My daughter talked me in to stopping by Mazda Elk Grove because of her experience earlier in the week working with Garrett Oxnaes. I am so glad she did. Garrett was wonderful and I drove off in a new Mazda3, which by the way, I love. Thanks to Steve Wray, the financing went very smoothly, as well. It was too late in the day for a complete detail - I dropped it off the following Friday and was thrilled at the way it looked. Thanks so much!!!!!

dmarquez89

Apr 27, 2015

All employees I have dealt with at this dealership have highly exceeded my expectations. I would highly highly recommend dealing with Jaik. He is very down to earth and does not pressure you into buying like other car salesman. He made the process as easy as possible for me as I was buying my first car. He truly adds value to his workmanship by understanding the customers needs and making sure they are 100% happy.

jenifawn

Apr 26, 2015

Jaik Willmon and the team at Mazda Elk Grove treated us spectacularly. We appreciated Jaik's informative and knowledgeable assistance in purchasing our 2013 Mazda CX9. He addressed all of our concerns and spent considerable time with us. He was friendly, patient, and considerate. All of Mazda's team members have provided us with excellent service and we will continue to be Mazda customers. Jennifer Gregg

mputrino

Apr 26, 2015

I had been looking for a Mazda 3 for my mother via various online search engines, but I wasn't sure which to go to until Matt Heidrich called me directly to ask how my search was going. He was so pleasant and informative that we decided to forego the closer dealership options to visit Mazda Elk Grove and we're SO happy we did. He was caring and attentive with my mom, found us the car we wanted, got it for us for the price we wanted, had it shipped to us pronto, and not only delivered delivered it straight to my mom's door, but also helped her pair all of her devices to it on the spot. Great, great customer service. So happy we decided to come here.

Smith,Tonya84

Apr 26, 2015

Jaik Willmon from Mazda of Elk Grove takes car buying experience to a new level. The no pressure sales experience along with genuine belief in the Mazda cars made my decision an easy one. Please see Jaik and you won't be disappointed!!

jarmfield1

Apr 23, 2015

I really enjoyed looking for and buying my first car here!! I 100% recommend this dealership!! It was a wonderful, exciting experience that I will always remember!

Judesnana

Apr 21, 2015

Let's face it, the experience of buying a car is never fun until you drive away in your new car. I have to say I actually went to Maita Mazda a day earlier to look at the Mazda CX-5 and left there with a bad taste in my mouth. First guy told me the 2016 model which I wanted was Hard to get and I would possibly be able to save $500 off MSRP. He had to go, and handed me over to another guy who told me that was not true that they could only give me $100.00 off MSRP! I then filled a form out online to see what trade in value was on my truck, against my better Judgment added my phone because it was required to get trade in value of my Truck. That's when I got a call from Garrett at, Elk Grove Mazda. I told him from beginning I am not playing the put me in a room game. Lol He was sweet and professional and did not make me jump through many hoops, and he did not once use the stupid line,"How much can you afford" within 30 min we had settled on a price for new Car, trade in, and ran credit and had a monthly payment right where I wanted to be. It was a great experience and when my teen daughter gets a new car in 16 months I'm sure we will be back!Ps Ask for Garrett!!

Mark R.

Apr 20, 2015

I had a wonderful time at that dealership. Rachel Smolich was a great help, and seemed very knowledgeable about the product. Purchased a CX5 (2016) which is a great car to drive. I would recommend Rachel to anyone looking to purchase.Mark R.

George T

Apr 19, 2015

Just bought a Mazda 3. With friendly service and a highly professional sales staff, Elk Grove Mazda operates without the pressure or rigmarole that one might expect from a car dealership. The pricing was fair, honest, and our sales agent, Omar, took the time to explain and breakdown each line of the final cost. He was incredibly knowledgeable with the vehicles in his inventory, which made me feel assured in my final choice of vehicle. There were no hidden costs or any added pressure of any kind to purchase a vehicle. And while you always hear nightmare stories about the stresses involved in buying a new car - absolutely NONE of that here.Once I decided on the vehicle and we worked out the price, I met with Steve Wray for financing. He worked me through all the details behind all the numbers and answered any questions and concerns I had. There was no pressure to purchase extended warranties or additional services; he instead simply laid out all my options and let me make the best choices that fit my needs.Overall this is by far the best car buying experience I've had. I would highly recommend Elk Grove Mazda to anyone looking for a fair and honest dealer who treat their customers not as commodities but as friends.

Robin

Apr 18, 2015

Just purchased a beautiful Mazda 3 Sport from Elk Grove Mazda. Working with Rachel Smolich was an easy, smooth, pleasant experience. She is thorough, knowledgeable and really listens to what you want. The entire dealership is no pressure and friendly. They have it together - I would highly recommend Elk Grove Mazda - no games - just great vehicles and great customer service. A very comfortable experience all the way around. Thank you Rachel!

MaryAnne Kelly

Apr 17, 2015

Had test drove car at Mazda Sacramento (who should have closed the sale); their customer service and inability to answer pricing questions directly was unsatisfactory. Ratish was responsive and straightforward. I wanted a straightforward and efficient process; he answered my emails and was not pushy. He secured the car I wanted quickly. Did most of our work via email which worked best for me; it was nice when I came in to sign the contract and meet him in person.

Dave

Apr 17, 2015

I purchased a Mazda 6 from Matt.Great price, low pressure, no BS.Quick and easy sign and drive with no surprises.Would definitely recommend.

DMiner

Apr 17, 2015

Jaik helped me to find the vehicle I wanted - a Mazda3 i Grand Touring. He listened well and did not pressure me whatsoever. I had brought in a Truecar estimate, which they honored, and they worked with me to find the best deal and lowest overall cost for the vehicle. Since I bought it late in the evening, they offered that I could have it detailed later that week. I somehow managed to scratch the front fender the first night I had it, and they went the extra step and paint-penned the spot. Best part was their included 10-year 100k mile power train warranty.With Elk Grove Mazda, you can feel secure you're working with the best.

JeffnPatti

Apr 17, 2015

On a whim, the hubby and I headed down to Mazda of Elk Grove to look at an ad car. We have been previously handled roughly in Roseville and still a bit flinchy about going to car dealerships. Nick Ishihara greeted us inside and was absolutely amazing from start to finish (can we adopt him?) We ended up getting a Mazda 3 s Touring, which was a different trim level than we went down there for. That change was because they made us an awesome deal (yea, eyebrows blistered off). It was SO PAINLESS and wonderful to buy a car with this team. And we LOVE our new car! Thank you thank you for restoring our faith in humanity, Nick and Vu.

kumar

Apr 16, 2015

After ample research I have decided to buy a Mazda 6 because of its great features at a bargain price. My experience with couple of Mazda dealers out there was unpleasant mainly because of the price and the way they dealt with me. I have decided to give these people a chance even though they are 60 miles away from my home based on the near perfect reviews. They have done an excellent job in taking care of me...I told them what my budget was and they gave me the best deal and even asked me to check with others if some one is willing to offer me a better price. Since I have done my homework before coming to this one I purchased a brand new car and was out of the dealership in an hour.

Liz C

Apr 16, 2015

I was so happy with my experience at Mazda. Garret's prompt attention to respond to my request was great. I met with Rachel and she was amazing! There was no hassle at all, I had the run around with some other dealers and from the minute I walked in to Elk Grove Mazda it was a whole new experience and would recommend anyone to Rachel! I have never felt so comfortable and at ease when it comes to buying a car. Thank you again for the exceptional customer service and your time.

Lady

Apr 15, 2015

I have had been to plenty of car dealerships with my husband to purchase cars for me in the past. I have seen quite a bit of hard salesmen. My experience with Elk Grove Mazda was totally the opposite even with my husband there. I did not fee invisible. As a first time buyer on my own Jaik offered exceptional attention to my needs. He listened and understood my needs and answered all my questiones even the next day.

Rob from P-ville

Apr 15, 2015

Very easy purchase. I offered what I thought was a fair, but very low price, and I expected a lot of haggling...the usual. We got none of that. The price was fair, there was no pressure in the price negotiations and everyone was easy to deal with. I was extremely impressed. Probably the easiest car purchase I've ever made.

Aguilaralayna

Apr 15, 2015

I recently purchased a used 2007 Pontiac G6 from Elk Grove Mazda and I am very pleased. Before visiting Elk Grove Mazda I went to 8 other car dealerships and all up and down Fulton Ave like for a good used reliable cars for a reasonable price. I failed to find any used or new car dealership that would approve me to finance a car with little to nothing down and being a first time buyer I also had little to no credit it was nearly impossible to get approved with anyone. When I had little to no hope I drove past Elk Grove Mazda and seen they were have a huge used car sale. I went in and met Jaik the best & nicest sales men out there. I told him how I needed a car and nobody was approving me and he told me he would do anything he can to get me a car. Jaik and I went back and forth trying to get me approved with different cars and finally on our last attempt we found the 2007 Pontiac G6. I have never herd of this kind of Pontiac and I was eager to look at it. As soon as I seen the car I fell in love with the new car look I loved it. So we went inside and I was approved for the car. Jaik told me he would get me a car and that's exactly what he did. I am so happy with my car and thankful that I went into Elk Grove Mazda. They have the best customer service and great cars and great prices. They are willing to do anything to get you the car you need. I will definitely be keeping all my car purchase with Elk Grove Mazda. Thank you so much Jaik!

Brown

Apr 14, 2015

Was having very long day,when Matt looked out an saw me drowning in frustration, took it upon himself to throw me out a life preserver an reel me back,saving the day, I so am grateful for his understanding an professional way of dealing with the situation,and going the extra mile to make my car purchase enjoyable,and to my surprise to get me extra money off my purchase when I though the deal was done.i would recomend Matt if you are considering a new car.

Dennis S.

Apr 14, 2015

We went to Elk Grove Mazda after reading Dealer Rater reviews. We were looking for a reliable car that was fair in price. Thanks to Garrett & the sales team, we received an excellent deal on a brand new Mazda CX-5.. Garrett was great - straight forward, honest and very patient with us. There is no typical high pressure sales tactics here. We will recommend him to other people in the future.

Jblair123

Apr 14, 2015

I recently bought a 2015 Mazda 6, it was a truly exceptional experience. The staff has always been great. Thank you all, at Mazda of Elk Grove. If your looking for a hassle free car buying experience this is the place.

RenaC

Apr 12, 2015

After doing some research on where to go my boyfriend and I ended up at the Mazda/ Nissan dealership in Elk Grove. We were instantly comfortable with Nick Ishihara who went above and beyond the quality of customer service I was expecting at such a large car dealership. While being very helpful and informative he was aboslutely never pushy or impatient with me. Which was a big feat all by itself since i was so indecisive and nervous at first. After sleeping on it I decided at go forward and make my purchase of a 2009 Altima and nick helped every step of the way to make the whole experience comfortable and enjoyable! I am so happy to have been able to work with him and drive away a very satisfied customer! I will definitely be singing his praises to anyone willing to listen!! Thank you so much!

ksackett914

Apr 10, 2015

I had recently purchased a 2015 Kia Optima in December. My experience at the Kia dealership was less then satisfactory and I ended up with a car I didn't love. After weeks of research and recommendations from co-workers I became very interested in the Mazda CX5. I have never driven a Mazda before and was very intrigued by their amazing 5 star crash rating and excellent gas mileage. I came into the dealership last night with a plan to leave with a vehicle I absolutely love, but had no expectations for customer service. Little did I know I would have a fantastic experience with Garrett as my guide. He showed me multiple models of the CX5 and explained all of the features in great detail. He wasn't there to up sell me or make a commission, he generally cared that I got into a vehicle I loved and could afford. They generously took my Kia Optima off my hands as a trade in and I got to drive home in a CX5 I know I will enjoy for years to come. The customer service was outstanding, I felt like I could talk to Garrett and be upfront with him about the numbers and price-and he worked with me and made the vehicle affordable for me. Also the finance manager that stepped in from Nissan was great as well, extremely painless and quick signing process. Overall, tremendous experience at Mazda, I will definitely be going back for my next car purchase. Thank you!

Gale

Apr 8, 2015

After much research at comparing prices, gas mileage, warranties etc. I found Mazda of Elk Grove to be outstanding in all of the above out of the 5 dealerships I visited and of course it's 5 star rating did not hurt either. Jaik was so informative and helpful with everything without pressuring. Mazda was my first stop and my last of the day in buying my new 2015 Mazda 3. Thank you.

Jake

Apr 7, 2015

Started looking through TrueCar to find a new Mazda3 and Mazda of Elk Grove delivered. After completing the TrueCar information, Matt Heidrich called me and gave me tons of information on the car I was specifically looking at and even was able to a little lower than the TrueCar price. He was very informative and treated me well. When I arrived at the dealership Matt was with another customer and Nick Ishihara helped me with the car and got everything started and both of them asked all of my questions. Was in and out of the dealership quickly with a new car! Both Matt and Nick were very informative and helpful which led to an amazing experience!

Danielle R

Apr 1, 2015

The day I leased my brand new 2015 Mazda 6 I set about the task comparing cars. Drudgery to be sure. I had recently had a bad experience at another dealership that left a bad taste in my mouth. I had about a week between experiences where I was essentially carless (driving a rental). I had done a ton of research online and had narrowed the field. I made my first stop at Mazda with the intent of test driving a 3 or a 5 (then moving on to other makers to test out my other options). That's where I met Matt. Kind and thorough Matt heard my story and set about finding me a model that would work best to suit my needs. We discussed the various ins and outs, pluses and minuses, to each model for my particular situation. Long story short, I fell in love with the 6 and all it offered. I also came to discover I could afford a lot more car on a lease for a lot less money down. Matt was there to explain things all the way through and was very attentive. I never went to another dealership. I had found my car, my dealership and my sales Manager. Many thanks to Matt for making what, up until then, had been a downright crappy experience full of dread and turning in to such a pleasant one.

jduttmazda

Mar 31, 2015

At Mazda of Elk Grove, we worked with Rachel Smolich and Steven Wray, who were both friendly, knowledgeable, and professional. They made the selection and buying process easy and enjoyable. Best of all they made sure I got the exact car I was looking for and I absolutely love it!

meclark7

Mar 31, 2015

From the moment I walked into the dealership, through the sales process, and now into the follow up, Nicholas has taken perfect care of me. He worked with me to understand just what I was looking for (in my case, two options), and was even able to present two cars that exactly matched by options. He knew all the details about the cars, and took the time to review each of my questions before the sale, and then spent time with me post the sale to make sure I fully understood all the items in my care. In addition, not just Nick but everyone I met and worked with at the dealership gave me the feeling that the entire process was all about my needs. They worked together to make the entire car buying process enjoyable. I will immediately head back and to this dealership and ask for Nicholas when I need my next car! If your are looking - call him! You can't find a better salesperson or dealership.

Russman

Mar 31, 2015

Had the pleasure of working with Kim Gruwell, Grant, and Rachel who collectively were a very honest, personable, and efficient team. Kim is very conversational and genuine, you get the sense that she really cares about people - an experience that's hard to find in a car dealership or anywhere for that matter. Kim spent extra time making sure the car was delivered correctly including applying some extra wax coatings herself to make the vehicle really shine. Like I said, simply amazing. I highly recommend Mazda of Elk Grove.

frannieE

Mar 30, 2015

We had the pleasure of working with Kimberly couple weeks ago while buying a car for iur daughter. Kimberly was genuinely friendly, honest & respectful of our budget. We ended up buying the car that day but needed a follow-up service. Kimberly, made sure that all was properly scheduled and that I had a contact person to finish off the service.

STW

Mar 27, 2015

This was my first experience at an auto dealership where I did not feel pressured, asked to buy things I didn't want, or in general like a pinata. I know pinata might sound weird, but lets face it, in general when you deal with a dealership it tends to feel like the salesmen and the management are going to beat on you until you start leaking money.Jaik actually listened to what I wanted and what I was willing to do/pay and NEVER asked me to go beyond that. Instead, he did his job and worked within my restrictions to get me as much car as he could! I was not asked to negotiate with more than one person. I was not asked for credit information before I decided to buy the car. There was no shell game being played; nothing here even smelled funny. I didn't leave feeling exhausted. On the contrary, I left feeling good about the whole experience. I would like to thank Jaik and Rachel and all there for making this a very non-car-buying experience. (The masochistic side of me feels cheated...)

Peggy Leslie

Mar 26, 2015

From my first no-pressure email in response to an internet inquiry to my final inspection after purchase, I was treated with respect and kindness. Matt Heidrich, with the help of Jaik Willmon changed my whole opinion of car salesmen. There were no high pressure tactics, no car salesman smarm, and I felt good about the whole transaction at the end of the day.I love my Mazda 3. I did the research, it was absolutely the best car for my needs, and I was given a great deal from the outset. I was very fairly treated with my trade-in so I didn't have to take the extra step of Car Max or private sale. Even the finance portion of the sale-usually a nightmare, was low-key and comfortable thanks to Steve Wray. Thank you gentlemen, you rock!

To16ny

Mar 26, 2015

Knowledable, friendly, and great team effort. Not the typical dealership where everyone is out for their own best interest. Everyone works well together to create a comfortable buying experience. Was approached by management and ownership with respect and not pushed into buying. I would recommend Garrett to anyone buying a new car. Thank you, I love the 6.

2Xsurromom

Mar 25, 2015

Nick was great! No pressure experience. Felt comfortable and confident in my decision. He worked within our requirements. They made my new car possible. No regrets. Love my 2016 C-X5!

Rodel

Mar 24, 2015

I worked with Garrett and Garrett was great! He understood our numbers and he worked so hard to meet our priced. If anyone is looking for a car just look for Garrett, he will listen and work with you.

daniellealbertson

Mar 23, 2015

Out of all the dealerships I visited on my car search, Mazda of Elk Grove provided the best sales experience and customer service. Jaik's willingness to help over the phone lured me to buy my Mazda in Elk Grove even though we have a Mazda right here in Roseville. I worked with Jaik & Garrett on the sale of my new Mazda 3. They were very relaxed and made the car buying process comfortable for a first time buyer. Steve assisted with my financial needs, and made a daunting task seem painless. I highly recommend Mazda of Elk Grove to anyone who is looking for a stress-free car buying experience.

cm123

Mar 22, 2015

My husband and I were very impressed our salesperson, Jaik Willmon. He was knowledgeable, friendly, and made our car buying as painless as it can be! Thank you!

bdubb

Mar 21, 2015

My wife and I bought Our new Mazda 6 from Elk Grove Mazda. Jaik was a great salesperson and was very knowledgeable and answered all of our questions. This was our best buying experience EVER!!!! Thanks to Jaik and Anthony much appreciated and thanks for the professionalism.

Cmarino

Mar 21, 2015

I worked with Jaik and Matt and my experience was great with both of them. I was upfront in wanting to come in for a test drive only and while I expected pressure after the drive, there was none. Granted the car spoke for itself and there didn't need to be any but I appreciated that I never felt pushed or guilted into having to make a decision. I love the car and feeI I got an excellent deal with a fair trade in offer. Thanks again guys, you made this deal as stressfree as possible. :)

Cinnamon K

Mar 18, 2015

I did most of the paperwork online, after doing a lot of research and test driving beforehand. By the time I got to the dealer, it was a very painless and rewarding process! The interment service was very easy and the responses were quick and informative! Matt was very friendly and helpful and made my car buying experience very stress free without any hassle!

TnTGlau

Mar 18, 2015

From beginning to end, we couldn't have asked for a more pleasant experience then the one we had at Elk Grove Mazda. Our initial interaction via email with Dannelle & Matt was super helpful and informative. Their willingness & patience to answer all our questions made our 1.5hr trip to Elk Grove worth it. Once we got their, we couldn't have asked for a better salesperson than Michael K. We were very specific with what we needed, wanted, and asked for and Michael didn't disappoint in any way!!! In fact, he went above & beyond what we expected. Our experience with him was so pleasant that we wanted him to finish up the paperwork with us, and we asked if we were going to get someone as nice as him. Sure enough, we got Steven Wray and he made us laugh and feel good about our investment in the CX-5 by explaining everything simply & being patient with all our questions. Michael K & Steven Wray was truly the powerhouse combo that made this deal for us! We look forward to dealing with them specifically in the near future! When we were asked why did you drive to Elk Grove, we easily agreed, "10Star Customer Service"! It's no suprise that their No.1.

Billy Rad

Mar 15, 2015

I was dreading the entire experience from it's inception. Owning the same vehicle since 2003, I knew it was inevitable. Dealing with "car salesmen?" Ughhh! The thought was nauseating, but after selling my car I had no choice but commit. I knew what I wanted (2016 CX-5) and went on-line to reach out to a dealer near me...Oddly, I received no response. My second attempt found Mazda of Elk Grove. Wow! Their website blew away every competitor in the Region! User friendly, informative, and most importantly, I was contacted immediately by Jaik Willmon. The next day, Jaik had a car ready upon arrival and knew the vehicle inside/out like the back of his hand. You could sense his passion for vehicle as he confidently answered each and every question, never once with an "attitude". My wife and I felt we had made an educated decision and Jaik certainly reassured us of that. The move to financing was swift and seamlessly handled by Steve Wray. Experienced and personable, Steve made us feel comfortable enough to stay all afternoon, but quickly detailed the transaction and got us going out the door much sooner than expected. We love the car, and we truly enjoyed becoming friends with Jaik and Steve. Susan and I will be back for another purchase at Mazda of Elk Grove and would absolutely recommend them to anyone sensible enough to listen!

Abouttown

Mar 14, 2015

Once I got past Rachel and in contact with Jaik, I was able to find the car I wanted in a color package with the packages I wanted. Jaik made all the arrangements over the phone and had the car waiting for me so I only had to make one trip to the dealership, which is exactly how I needed it to happen. Jaik and Steve in finance worked together to get the discounts I was eligible for and got the paper work done so I drove off the lot in a matter of hours. Kyle in the service department was also very helpful in getting my old car ready to pass on to its new owner and getting my new car extras set up. Definitely a good experience.

nemm627

Mar 14, 2015

I came in knowing exactly which car I wanted. Unfortunately, that car had sold a few hours before I arrived. Steve was very helpful in helping me select a car of the same year/make/model, mileage, and price. It was silver as opposed to the pearl white that I initially wanted, but the already-tinted windows were a plus! Steve was very kind and patient while working with me and I did not feel rushed or pressured, the way salesman can sometimes make you feel. He ensured that I got the best rate possible and he and Vu answered all of my questions, even when I'm sure I asked the same one several times. It was an all-around great experience. I am incredibly happy with my purchase and would recommend this dealership to anyone and everyone!

blkdiva

Mar 13, 2015

Oh my god. After the experience I had at another dealership, *cough, Toyota* this was a breath of fresh air. Kim was a gem. I didn't feel pressure, crowded, or like I wanted to run away. Thank you for taking the pain out of buying a car.

Clayrh

Mar 12, 2015

I did a lot of research on buying my next car. I was looking about getting a Honda Accord coupe. I had it all picked out it was Black with Nav. So I drive all the way out there and I'm looking through the car lot and I asked the sales man if they still had that car they said it was sold. Then a friend said let's go to Elk Grove Mazda. We did drive to Elk Grove ask for Garrett and he found me a 2005 Honda Accord with leather silver paint. The best thing is it is a 4 door hybrid. I drove to Elk Grove three days in a row and still have a half tank. Now everyone wants me to drive them around and I am ok with it now because I Love My New Car

miahDorogan

Mar 10, 2015

I was in the market for a new car, and overall I was more impressed with this dealership than any other. After a few visits, I had settled on a car, and they did everything they could to get me that car. Mike was very helpful during the test drives, explaining different features of the car to me, and Garrett really worked to make the paperwork go as quick as possible. Overall, my experience at Mazda of Elk Grove was excellent and I would recommend them to all my friends and family.

Praves

Mar 10, 2015

I am really happy and satisfied with the service provided by Kim and other Staff. I am enjoying my ride and would love to recommend this place to my friends and family.

rthax41

Mar 8, 2015

Garrett and the entire team at Mazda of Elk Grove made the purchase of my 2015 Mazda 6 actually enjoyable. That was not something I expected. Great job guys!

Sonicer

Mar 8, 2015

I did some research on the car I was looking for which was a Mazda 6 online. The car itself has a lot of positive reviews and has won a lot of awards since 2014. After I decided on the Mazda 6, I started researching on which dealership to buy it from. I haven't bought a new car in over 10 years, and the last car I bought was used 5 years ago. When I bought my new car 10 years ago, it was such a pain, I went to over 10 dealerships and it was always such a pain with the hours of haggling and negotiating. When I bought the used car, it was a lot easier, but I was still dreading to have to buy a new car. After researching dealerships, I decided to go with Mazda of Elk Grove given its great reviews. Seemed to go to be true, but I gave it a try. I emailed them first and right away Matt emailed me back with the info I asked for. There was no fluff or pressure, just the facts and he actually answered my questions directly (other dealerships didn't answer them and just said to come in). Right away I was impressed with the customer service. Matt scheduled an appointment for me and when I arrived he was prepared and had the car waiting for me. We went over the car and I was thoroughly impressed with how much he knew about the car, he really knew what he was talking about from top to bottom. Even with the test drive, he went above a normal salesman. Most salesman in my experience would get you in the car just so could get out and get to the negotiation table. Not so here, the whole test drive was conducted very well. We went on city and highway roads, we went over the features of the car and actually used them to see what the car was really like. After we went back to the dealership, we ran some numbers and the price of the car was very good after I researched the prices. From beginning to end, Matt and the staff not once every pressured me or tried those typcial salesman tactics (bringing another salesman or manager to pressure you). After I decided to buy the car and went to sign the forms with Jambert in finance, he had the some positive, no pressure approach and seemed to really care. Matt and the whole staff truly went above and beyond and seemed genuine through out the whole process (one of the many examples was Matt even came to my house to help program some features of the car, I don't think other dealerships would do that). The whole process was very smooth and I didn't imagine buying a car could be so stress free and even enjoyable while still getting a great deal. I highly highly highly recommend Mazda of Elk Grove!

iboughtacar

Mar 6, 2015

Elk Grove Mazda and Jaik and Garrett did a great job helping me get the car I wanted at a reasonable price. They were helpful, courteous, and made the experience as painless as possible.

kimlangley

Mar 5, 2015

We bought a 2015 Mazda 6 completely satisfied. We had a awesome sales man Nick Ishikawa I would definitely recommend him very professional and honest he went above and beyond

misty96114

Mar 5, 2015

This is our 3rd Mazda we have bought in the last 6 months. Garrett helped us all three times. He was great! The first time we shopped around to several dealers before deciding on Elk Grove Mazda. We would not go anywhere else. We love our cars and would recommend Garrett as the man to see to get the car of your choice.

Uncle Jeff

Mar 3, 2015

Start to finish with Matt Heidrich. We were allowed to approach our purchase at a pace we were comfortable with. No pressure, no bait and switch just honest answers and patience dealing with questions and special requests. The end result is we are extremely happy with our new vehicle and would recommend Matt without reservation. Everyone else at the dealership was great as well. Zoom Zoom.

nt69

Mar 2, 2015

Thanks to Gill for two great deals on new Mazda 3s for our sons. Our eldest (19) wanted to test drive a few different models before deciding on which one he wanted. He was knocked back at a few dealerships around Elk Grove because of his age or maybe they didn't think he was a serious buyer. This didn't happen with Gill at Elk Grove Mazda! Because of the first great deal, we came back for an even better deal on the 2nd car!

mroconnell

Mar 1, 2015

I emailed Elk Grove, Garrett replied with a fantastic quote exactly in line with what I expected for the model I was shopping for. He provided many details and a couple different options. He never made me feel like I was crazy for asking questions (which is something a lot of dealerships do). In the end, another dealership beat his price quote by a bit, but I wanted to buy from Elk Grove because they seemed honest and well-organized. I got into the dealership and the experience was solid. I poured over all the documentation and everything was in order. Not only was his offer correct to the dollar, the out the door price actually turned out to be less because of favorable taxes. The only thing that wasn't totally perfect was the detail on the car but I came in at 9 PM so they did a good job rather than an excellent one. I'd definitely go back to this dealership first if shopping for a car they carry.

Saeed

Mar 1, 2015

I found Elk Grove Mazda dealer ship along with two other Mazda dealers which were close to me in Sacramento. Considering the fact that I was a first-time buyer and somehow new comer to US most of dealerships would give me really high APR which I did not like at all. I emailed the three dealers my conditions and situations and the best offer came outta Elk Grove. The sale associate who brought up the best deal for me was Matthew Heidrich. He is definitely a really friendly representative and his biggest goal is to send you outta of dealership happy. He is not from those kind of car dealers who insist on bringing you to the dealership ASAP. He first had me fill out the application form, gave me his offers and after I chose one of his offers he gave me an appointment to do the deal. So I only went there for one time and came back with my brand new car. Not only he provided me with the best possible deal but he was there until the last moment of paper works to make sure everything goes on perfectly. He gives his cell no to his customers and ask them to call him if they have any question or problems even at new years Eve. In a nutshell I strongly recommend Mazda Elk Grove and I say without a doubt just go to Matt. He will do his best and the greatest result will come out of that.

bmkearns

Mar 1, 2015

Before Elk Grove Mazda, I had negative experiences at other dealerships as a result of the aggressive and "pushy" sales reps. I expected to have that same experience at Elk Grove Mazda. Much to my surprise, purchasing a car at Elk Grove Mazda was incredibly simple and straightforward. I worked with Nicholas Ishihara. We test drove a Mazda 3. He was incredibly helpful and informative during the entire experience. He was not pushy or aggressive. He made it clear that he would work to get me the best deal on a car and never pressured me. He got me a great deal and was completely honest about everything. It was a low stress experience. I walked out with an awesome Mazda 3 (i Touring and technology package). I couldn't be happier with it. I would definitely recommend Elk Grove Mazda to anyone. The sales process is ideal and exactly what you would hope for. Financing was also easy thanks to Steve Wray. He was great.

Ernesto

Feb 28, 2015

If you are in need of an Honest and Friendly salesman. You need to go an see Garrett Oxnaes! He will take care of you!Garrett was easy not pushy and was easy to work with! I will be return to him when it is time for my next purchase!! Just hope he is still there...lol :)

LBinaley

Feb 27, 2015

SALES PROCESS - I worked with Ratish Singh and really could not be happier with how it all turned out. I probably looked at and test drove the Mazda 6 a half dozen times over 3 months before sitting down to work a deal. I went to other Mazda dealerships initially too, but after speaking to Ratish (feeling welcomed by him to browse, being treated with the utmost respect, evaluating my purchase plan, talking over car options, introducing me to the other Mazda team members), I vowed to come back to Mazda of Elk Grove when I was ready to purchase. I am glad that I did. I have been through the car buying process a handful of times in my life, and like you all, most (if not ALL) of them are NOT what you'd consider a positive experience. Well, I can honestly say that this was my first! In short, Ratish and the finance manager (whose name or face I could not pick out of the check boxes, failing memory?) were forthright and simply willing to work with me. Frankly, I had a budget. I knew exactly what I wanted to spend. I did months of research. At some point, it becomes a MATH EXERCISE and they were willing to help me understand the options. They happily did exactly that! In this case, I was the bottleneck (slowing the process, crunching numbers) and they were with me the entire way. No pressures... more like an educational process, while they also looked at ways to help get me into the exact vehicle and color scheme I wanted. It was about as easy as it could be, all things considered. I wouldn't hesitate going back to purchase another vehicle from this team. They were that good... no joke... no fluff... I just honestly would. FINANCE SIGNING / EXTENDED WARRANTY - I worked with Tommy Davis during this process. Tommy was personable, charismatic, thorough, and very informative. I am going to be honest here and say that I felt more pressure in this leg of the process than during the initial sales process. Maybe it was just me and my situation but the scenario was this --> I just spent 2+ hours working the deal with the sales team, we already landed on a payment plan that worked for me, I was excited about the purchase of my new Mazda 6, I just had spent the better part of that 120 minutes crunching numbers and getting comfortable with a car payment (after the likes of 10+ years without one), but then comes another decision... EXTENDED WARRANTY? FINANCE IT? PAY IT OUTRIGHT? ADD TO THE PAYMENT STRUCTURE YOU ALREADY MENTALLY PREPARED FOR? In short, I was already worn out by this stage, though had to continue to work for the payment range I had targeted. I don't know if it is the FINANCE / EXTENDED WARRANTY PROCESS itself or my own state of mind at that point, but I would consider this leg of the process to be very typical of buying a car, and would urge potential buyers to prepare for it. It felt a bit like an up-sell, as it obviously was not over until it was over (as in what you thought your monthly payment would be). We haggled back and forth, some awkward silence, etc, etc (typical un-fun stuff)... until I was comfortable with how much it added to my payment (to finance the extended warranty). I almost waived the warranty entirely, considered paying for it outright, and looked at aftermarket warranty options (on my phone). I suggest preparing your thoughts and payment range accordingly but this obviously was my least favorite part. I would imagine that my mind-state would be somewhat typical of any buyer by this point. Maybe this part is a "tough gig" or "hard sell"??? Either way, it was not enjoyable. I would have felt more satisfied negotiating an OUT THE DOOR MONTHLY PAYMENT THAT INCLUDED THE EXTENDED WARRANTY from the start or at least seeing what a payment looked like with or without the extended during initial negotiation. All that being said, this is NOT a knock on Customer Service. Maybe it is the process that leaves something to be desired if we are truly trying to make the car buying experience stress-less??? At the end of the day, Tommy Davis also worked with me, is a nice guy, super positive, and someone that greets me with a smile and kind words whenever I am in for service. Speaking of SERVICE, I just brought my vehicle in for my third oil change and scheduled maintenance. In a sentence, the customer relations aspect of the SERVICE DEPARTMENT (as in how you are treated) has been TOP NOTCH. Honesty, I do believe that service personnel go above and beyond expectation to make sure you feel valued as a customer. I have spoken to Kyle Clauson on a number of occasions and he always greets me at the doors, listens to me ramble, and then addresses my needs. The appointments are spaced as such that there is seldom a line just drop off the car nor do the service writers seem rushed. They have always been willing and available to provide individual attention. As a courtesy, they also wash your car after every service. That is a very nice touch! Appointments can be made online very easily and rental cars are available up request. Now, I do think that the actual service performed on my vehicle follows a different criteria NOT covered in this review but overall, my experience with service has been positive and I would recommend and give the department a high rating accordingly. PARTING THOUGHTS - Here you have dealership that is overtly trying to exceed expectations, and they are succeeding. Is it the free car wash after each service? Is it the built-in extended power train warranty that they offer? Is is their no stress Sales process? Is it the kind, customer service oriented people that they hire? Is it the way they offer to drive you across the parking lot when picking up a rental (while having your car serviced)? Is it the lifetime (drive thru) car wash and vacuum stations that they offer onsite? Is it the willingness of the staff to go the extra mile every time? Combination of all of the above? I don't know, but I 100% appreciate it. I see and value the differences, and even the mere attempt to be something different than those "other" dealerships. Let's be honest here... many of those other places don't carry the best reputations. In my opinion, we should truly value and support the dealerships that do. So, would I recommend Mazda of Elk Grove? Absolutely. Your mileage and experience may vary but they have worked for and earned my business.

Mark

Feb 26, 2015

We went in to look at the new CX-9 on the recommendation from Garrett Oxnaes. We need a 7 passenger vehicle because our family is so large. We took the CX-9 out for a drive and really liked the way it handled, stopped, parked and accelerated. It was much nicer than we imagined a vehicle like this might be!! After a very short amount of time, Garrett had us speaking with the finance team and we were on our way to taking home our new Liquid Silver CX-9!! We love it and really enjoy driving it.Thank you very much Garrett and the rest of the team at Mazda of Elk Grove!

Binh

Feb 26, 2015

I was in the market for a new car and approached Elk Grove Mazda (along with a few other dealers in the area) early 2015 and I have to say the sales experience at Elk Grove Mazda could not be any better. Matt Heidrich, along with each of the EG Mazda team member I encountered, was friendly, knowledgeable, patient, kind, and ultimately had only one objective - and that was to ensure his customer was happy every step of the way. Before the test drive, Matt made sure he had the car in tip top shape and while on the drive, he thoroughly explained all the features of the car, answered my questions, and outlined the various trim options so that I had a full understanding of what I was looking at. There was no hard sale - basically, just wanted me to feel as comfortable as possible. (And note - this was after he knew that I wasn't in a rush to buy a car --- when I informed sales agents at other dealers that I'm not in a rush to buy, they seemed eager to brush me off to get to their next prospect --- this was not the feeling I got Mazda.) Matt even encouraged me to compare and take my time so that I have all the information I needed.When I was finally ready to buy (over a month after the initial test drive) - the transaction was simple. I emailed Matt to tell him to model, year, and trim that I was interested in. He worked with me via email to get all our ducks in a row - then when I arrived at Mazda, voila! My car was sparkling, gassed, and in the port ready to go. A few signatures and demo with his knowledgeable teammate and off I went. Compared to long drawn out ordeals I've had in the past, this was a walk in the park!I could not be happier with my purchase and am so pleased with Matt and the EG Mazda team. I recommend anyone looking for a Mazda (or anyone in the market for any new vehicle) to give them a try! You won't be sorry you did!

John

Feb 24, 2015

We saw an excellent Ad from this Dealership that was real!. The Customer Service from Matt Heidrich was EXCELLENT -like shopping at Nordstrom. Love You

momma77

Feb 24, 2015

Last year I went to Mazda of Elk Grove to look at the Mazda's and just fell in love. When I got there I talked to JAIK WILLMON.I was blown away with all the knowledge he had on the cars (Test him, I did, and he passed with flying colors) I was not ready to buy a car last year. I did tell him that when I was ready in 1 year I will come back, and I did just that. I just bought my Brand New 2015 Maxda3 . I am a 1st time Mazda owner and I couldnt be any happier. From the very beginning Jaik was NEVER pushy and always was available to answer any questions I had. The buying process was very transparent, and smooth. I live 45 miles away, I could have went to many other dealers closer to home. I chose Elk Grove Mazda because of JAIK and the outstanding Customer Service all the staff showed me and my husband. I am looking forward to the drive back to the dealership when I need service and dont forget my FREE lifetime car wash.... Til next time...ZOOM....ZOOM

Darla

Feb 23, 2015

Nick made the process almost painless. He listened to what I wanted and didn't try to sell me something else! Would definitely shop here again

Angie C.

Feb 21, 2015

I was taken care of by Jaik, Matt, Steve and Grant. These are some great people who helped me make sure I was able to purchase my first car! Left happily and left with "flashing lights". ^_^

Osusan1957

Feb 21, 2015

We leased a vehicle from this dealership. We had worked out all the details prior to driving to Elk Grove while waiting to sign our paperwork they went over all the features. From arrival to departure we were the less than 2 hours.

Tata209

Feb 19, 2015

Jaik Willmon, Vu Huynh & Matt Heinrich are the best guys of Mazda Elk Grove!! I previously owned a mazda 6 2006 for 10 years and I traded it in yesterday for a 2015 Mazda 3! 1 out of 10 rating for customer service, I give them a 12!!! Great car! Great deals! I'm very please and happy with Mazda! Keep up the great and hard work! Thank you for all your advice and help! I love my 2015 Mazda 3 I grand touring!!!!!! I highly recommend if you are looking for a nice car with a great payment, GO TO MAZDA Of Elk Grove!!!

armunoz

Feb 17, 2015

As a first time buyer, I was really impressed with how smoothly the entire process went. Jaik helped me get the best deal and did not give me any BS. The negotiation process was stress and hassle free, so I would definitely recommend this dealership.

cahandyman

Feb 16, 2015

We had chosen the Mazda 2016 cx-5 before we arrived. The sales people told us all our options and showed us all the cars in a quick and efficient manner. The signing and pricing was done while the car was being detailed. The operation of the car was well explained and all our questions were answered. The only thing that took awhile was the financing because there were a lot of customers. We feel we got good service and would recommend this dealership to anybody.

Kayla

Feb 15, 2015

Kim went above and beyond to help me get my dream car, and was able to maintain my budget/goals. Extremely satisfied! I'm so glad that I got to work with Kim, she really is amazing, personable and efficient. Steve was great and really helped with warranty and extra protection, insurance. Very knowledgable, and great at explaining all the details. Steve took his time, made sure we were comfortable. Truly amazing at what he does. Absolutely love my car! Thank you :)

Kalani

Feb 12, 2015

By far, one of the best experiences that I've ever had at a car dealership. Ratish helped me and my family throughout the entire process. He was friendly, professional, and very knowledgeable. He shared his thoughts on the different makes and models and what would work best for what we were looking for. Both Ratish and Steve helped us with the trade-in of our old vehicle, and Steve was also very patient in walking us through the financing process to make sure that we understood everything.Thank you Elk Grove Mazda, Ratish, and Steve!

kkt

Feb 12, 2015

As soon as I arrived and met Kim G., I felt very comfortable. I returned for a second "night" drive and Kim was there ready to go. She suggested I drive several models of the CX5, so that I could experience all of the options that were available, giving me plenty of information to help me make my decision. I had never considered a Mazda before, and am very pleased with my purchase! I know that if I have any questions or concerns, I will get exceptional service.

jenb92

Feb 12, 2015

My aunt was helping me get a car and she was fortunate to be working with Garrett. He is very helpful and made my first car-buying experience a great one. He made communication very easy, since they were able to text back and forth to get questions answered quickly. During the test drive, he was very knowledgeable about the car and was able to show and explain to me all the features that the car had. I had a good experience working with Steve with the financial process as well. He was very friendly and thoroughly explained all the programs and paperwork to me. Thank you Elk Grove Mazda!

sellthenews

Feb 11, 2015

I drove 2 hours to see a specific car without calling ahead. Nick greeted me before I got to the door and pretty much held my hand throughout the whole transaction. Nick was polite, patient, and definitely not pushy. Although the car I came to see was no longer on the lot, Nick showed me a few similar models. We test drove a couple, arranged a 0% 5-year loan, and worked out a trade-in value that was just okay (I wanted $10,000, dealer offered $9000, we settled at $9500). Nick showed me around the dealership, introduced me to the staff, and was there for me from beginning to end. He was knowledgeable and answered my questions. When he wasn't sure of the answer, he found a person who did. How many young people do that today? My whole experience at Mazda of Elk Grove was very comfortable.

Ja323

Feb 10, 2015

As a first time car buyer I was very satisfied with the customer service I received. I really wanted a Mazda and I looked at dealerships closer to my area but they weren't very helpful and I wasn't satisfied. After leaving the one in my city unhappy, I decided to send an email to this dealership before I made the drive out there and I'm glad I did. They provided excellent customer service and I wasn't even there in person. Once I went in they did everything they could for me to get the car I really wanted for a price I could afford. If I would have finished my purchase through another dealer and not walked away, I would have settled for a car I didn't really want for the same price. When we decide to buy another car, I will definitely be going back here!

Caitjk

Feb 7, 2015

I loved working with Jaik and the Elk Grove dealership! I was very overwhelmed with the car buying process and how the car I wanted would fit into the budget I had set out. But from the first call, I knew I'd be buying here. Jaik was very helpful and friendly and made me feel at ease. Even with all the questions I emailed him throughout the week, he was excited to meet me and my boyfriend and give us exactly what we wanted. Not to mention they were the only dealership in the area with the car I wanted! I couldn't be happier with my new Mazda3! The process was easy and smooth. I will definitely recommend this dealership to others and be a loyal Mazda owner! Thank you all for everything!

lilibethleiva

Feb 7, 2015

As first time buyers we had an amazing experience. We were treated even better than expected. If we ever buy another car, this will be our go to dealer!

mazdafan123

Feb 7, 2015

I've been looking at cars for a while, and finally decided to take a look at all the dealerships and test drive the cars out. Jaik was the employee who helped me out and completely sold me on the Mazda 3S. The customer service is amazing- extremely patient and thorough with explaining the car's features. In addition, he made me feel like more than just another customer. Extremely personable and a great personality.

scottydaniel182

Feb 3, 2015

I bought my first car here and they were so helpful. They have amazing customer service and they take pride in making sure the customer is happy and gets the deal they are looking for. I definetely will be coming back to this dealership for future buys.

3Days3Ways

Feb 3, 2015

Loved the Mazda of Elk Grove experience!I have never driven or owned a Mazda before and I am thrilled to be a new Mazda3 owner!Everyone at the dealership was extremely friendly and helpful. I appreciate the hard work and effort that Garrett and Steve put into my deal. I will definitely refer them to anyone looking for a used/new car.

baddieZ2012

Feb 2, 2015

In researching what to purchase as my odometer rolled ever closer to 300K, dependability, safety and budget were the adult/ responsible attributes to look at- but response and fun were the components that I search for throughout my self-lead educational process. Matt was the first sales person of the 7 have interacted with at dealerships from San Francisco to Placerville that asked what my daily drive was like, and what my favorite roads were like. The test drive was AWESOME! The level of personalized attention, care and concern not only greatly exceeded that of those other dealerships I visited, but far exceeded my expectations. Yes, a vehicle is a large purchase, but more than just the new wheels, I Matt and Steve made me feel welcomed to the family of Mazda owners.

soykarla

Feb 2, 2015

I have been looking for a new car but with so much information out on the market I felt overwhelmed with the process. I knew what I needed.... a sedan, new and an affordable payment! As soon as I saw the 2015 Mazda 3 I knew this car could be the one. I had done some research but since I have owned a Mazda since 2004 I knew I could easily go into another Mazda and stay in the family! Jaik was awesome as he helped me understand the new safety and mechanical features Mazda has made in recent years! I would recommend the dealership, Jaik Willmon and Mazda!

Labradoodle Mom

Feb 1, 2015

I went through Trucar.com and found Mazda of Elk Grove. I purchased my Mazda 6 on Thursday night and I was very very that Garrett as my sales representative. He knew what he was talking about and didn't treat me like I didn't know what I wanted or what I was doing. The dealership couldn't find the spare keys but when they did Garrett personally drove to my house to drop them off. There has been exceptionally good customer services, from Sales, Finance and the Service Department. Mazda and Garrett, PLEASE keep doing what you do because you do it right!

Cristagle

Feb 1, 2015

Love this dealership. Keep coming back. No BS, no rushing, not held hostage. My 3rd transaction:) with Jaik as the middleman. Great all around customer service-Sales, Finance, and Service department.

glenG

Feb 1, 2015

Bought my 2014 Mazda3 from this place yesterday. I live well out of their local area and contacted them because of their reputation - could have gone with a few different different dealers since I had to drive to one anyway, but I'm glad I didn't. I wanted a quick internet transaction, with high-touch attention for when appropriate. That's what I got. Garrett is my sales guy and he is superior, just great. One email sent with what I wanted. One reply back with an offer that was more than fair and we were essentially done. :) when I drove out to pick it up everyone I met was professional and friendly. Garrett was as good in person as in the ether. Steve in finance is a pro, amusing and distracting while doing his job - he reads his clients well. I am sure that if I had been less certain about what I wanted and needed some consultation with the team, they would have been equally great. Next time I'm looking for a car I won't consider going anywhere else. This is a great dealer team.

mazdafan123

Jan 30, 2015

I've been looking at cars for a while, and finally decided to take a look at all the dealerships and test drive the cars out. Jaik was the employee who helped me out and completely sold me on the Mazda 3S. The customer service is amazing- extremely patient and thorough with explaining the car's features. In addition, he made me feel like more than just another customer. Extremely personable and a great personality.

Singh

Jan 27, 2015

I live in the area, so I wanted to purchase local. Got a good deal from them, and liked the way the new Mazda6 looks. Happy with the purchase.

julie

Jan 27, 2015

If you want a truly great car buying purchase I recommend this dealership. Very professional & not high pressure. I will definitely refer people looking for a car to go here if that want to be treated right.

CO

Jan 23, 2015

My husband and I came in to look at different lease deals that were advertised on the website. We were referred to Garrett Oxnaes, and were told he was a lease specialist... and let me tell you... he lives up to that title! He was extremely knowledgable in the mazda models/trims we were looking at, and provided lots of detail and information when explaining the car. One of the best things about him was that he was not overly pushy, like some have experienced in their car-purchasing endeavors. He made us feel very comfortable, at ease, and made the car-shopping experience fun and relaxing. I would definitely recommend that you ask for Garrett when looking for a great deal. We ended up getting the model/trim we wanted (a level up from the deal advertised on the website), in the price range we originally outlined, with very little down. This is the second time we have purchased/leased from Mazda of Elk Grove... they're the best. All in all, a great mazda experience! :)

lauraT

Jan 22, 2015

I live out of the area and was in need of a new car rather suddenly. I called the dealership while I was at work on a Friday and spoke with Nick to find out some basic information and see what my options were. He was incredibly helpful and told me the steps to take to get everything started. I was expecting a lengthy process with a lot of back and forth and stress. This experience was the complete opposite! My boyfriend who lives in the area went in that same day to look at the car, Nick talked to him, gave him information about financing and I was able to have almost the entire deal talked about and completed while at work. By the afternoon of the same day that I found out I was going to need a new car, I pretty much had one! The following Tuesday I went in and signed the rest of the papers and picked up my new car! Nick made everything so simple and worked very hard to help me get this car. He made sure when I picked it up that he explained and showed me all of the features so that I knew how to use them and checked the next day as well to make sure everything was going okay and see if I had any questions. I can't stress enough how easy this was! I have already recommended this dealership, and Nick specifically, to all of my friends looking for a new car. It was well worth the drive to come to this dealership. I plan on having this car for awhile but the next time I'm looking for a car I plan on coming here. Every single employee I encountered there was so friendly and welcoming. They have a customer for life!

Sherri

Jan 22, 2015

Matt assisted my family with our lease. He was thorough, flexible, patient and I felt like he was really working on our behalf. I LOOOOVVVEEE my Mazda 6. Never had a better experience and I'm glad to be apart of the Mazda family. thank you Matt!

schneider86

Jan 20, 2015

During my time at Mazda of Elk Grove looking for a re-establisher car for my challenged credit, I had the pleasure to work with Kim Gruwell in financing a 2010 Hyundai Elantra sedan. The whole process and time invested was well worth coming to Mazda of Elk Grove to shop for a car. I HIGHLY RECOMMEND to anyone looking for a used or even new car. Respectful, professional, organized, and genuinely kind. Thank you Kim and everyone at Mazda of Elk Grove!

cindraluvsdisney

Jan 19, 2015

Everyone we encountered was Friendly. I was happy with the fast process of buying the car. I would recommend this dealership to anyone looking to purchase without the typical "high pressure sales" experience.

chrissy

Jan 18, 2015

I am battling cancer for the third time, and having just had major surgery one month ago, and don't need any added stress. Rachel Helped me find an amazing car and the whole experience was awesome.

vibejojee

Jan 18, 2015

We haven't really ever thought of owning a Mazda and have never heard of Mazda of Elk Grove but after searching on the web for a car, Matt Heidrich responded with an email along with many others. We chose him because we liked his personal style email. He called us almost immediately although we called him late at night, and even though it was close to closing, he searched for our vehicle on the spot. It wasn't in the dealership but he found a way to bring it there quickly. However, Garrett Oxnaes was at the dealership when we arrived at the dealership (to test drive) and helped us find our true car. He has a no pressure, easy to talk to approach of selling. In the future, I will be sure to come again and give a great referral to others about Mazda vehicles and especially Mazda of Elk Grove dealership because of customer service.

RedbirdFan

Jan 18, 2015

Nick and Jambert were very friendly and knowledgeable. I got a great car at a fair price and got a very good warranty through finance. This will be one of our go-to places when car shopping.

Mhollyg

Jan 17, 2015

After my 13 yr old maxima died, I was not looking forward to car shopping. After my research I stopped by Mazda last Saturday and was met by Garrett Oxnaes who listened well and showed us vehicles that met my needs. Very low pressure but very informative. He also showed us a Nissan Rogue to compare. I never felt rushed and was happy to call him when I decided in the CX5. He came in on his day off and spent 4 hrs to complete the sale and take us for a 2nd test drive, Steve Wray did the financing and final paperwork and is very understanding and helpful while I find the paper work for the trade in. Natalie contacted me right away for the luxe care appt and to order the accessories i want. I'm looking forward to a long and happy relationship with Elk Grove Mazda.

sharan

Jan 17, 2015

Kim Gruwell is truly awesome!!! From the minute Kim asked us how she could help and even through the process of purchasing she had been very truthful, helpful and very thorough. The process was definitely smooth and I felt no pressure to purchase. Kim was informative about the car features and also kept me informed while we waited. I highly recommend Kim for all your Mazda purchases, she is a very nice person and truly cares about her customers and not the bottom-line. Its always a hassle buying a car but its been two weeks since my purchase and Kim still answers all questions I have. She is truly a gem and definitely a HUGE asset to Mazda, I wouldn't buy from anyone else.

Cynthia

Jan 17, 2015

Matt went above and beyond, starting with personally picking us up at the airport after our delayed flight from SoCal and buying us Starbucks before the paperwork slog. The process was seamless and he was thorough in explaining all of the features of my new Mazda 3. Highly recommended!

AUHunter

Jan 16, 2015

This is the 3rd vehicle transaction in the past few years, 2 leases & 1 purchase; all three times we had Garret as our sales Rep and he has consistently made car buying an enjoyable experience. His professionalism, knowledge and no pressure style is exactly what I want in a dealership. Car buying & leasing can be a very stressful event; however, Garret made it easy and fun.... 3 times in a row !!!!Thanks to Mazda of Elk Grove for having awesome employees and excellent customer service.

darcygehrke

Jan 16, 2015

I have bought a lot of cars over the years. I was absolutely dreading the hassle that goes with buying a car. I actually had convinced myself in thinking public transit isn't so bad. Reality did come back and there I was on the hunt for a car. Matt of Elk Grove Mazda made this the easiest fastest car I have bought, I would buy one every day from him if I could, however my pay scale wont allow that. I will never go anywhere else, and you shouldn't either. Lets not forget finance Jamert, he is gem also.

kingkangs

Jan 15, 2015

I had an overall great experience. Jaik did a great job finding me a car that I needed and provided the essential information a car buyer should know. I would recommend him to my friends and family if they're ever looking for a car.

les

Jan 11, 2015

After researching and reviewing for several days my wife and I knew exactly what we wanted, a CX-5 touring black on black and the options we wanted, without the roof rack. a little bit of a oddball it seems. They didnt have it on the lot but Matt had it sent in the very next day, exactly perfect, we were impressed. Matts knowledge of his product was a thing to behold, uncommon by todays standards. This is our first Mazda but the experience we had with Matt and his team at Mazda of Elk Grove made us wish we found you sooner. Thank you Les & Carol G.

PedroTS

Jan 10, 2015

My wife and I went to Elk Grove knowing the car and trim we wanted. Working with Matt and his colleagues was quick and straightforward.

tclark1

Jan 10, 2015

My car buying experience was amazing, I have never had such wonderful customer service. From the moment I began communicating with Matt then working with Matt & Michael, and finally ending this experience with Jambert in Finance, was truly an enjoyable experience. Mazda of Elk Grove does not pressure you, mislead you, or even haggle with you. This dealership clearly prides itself on transparency, customer service, and providing a positive experience. I was so impressed that I have a friend going to see them for her new car! Free car washes and soda for life :)Tara C.

Carjunkie

Jan 9, 2015

Went there to look at cars and ended up buying from Mazda. They had great magament and a great team. Jaik Willmon did an awesome job getting things done and sealing the deal Kim Gruwell did awesome work as well in getting the deal done.

Casey

Jan 8, 2015

My Dad got a car for my Mom here a few months ago and he wanted me to check this dealership out when I was ready to buy my car. My parents told me about the great experience and excellent customer service they had here so i decided to check it out. We worked with Jaik and he helped us out TREMENDOUSLY! His customer service was excellent. He was very informative and explained to us anything and everything we needed to know about the car. The overall experience was STRESS FREE, and that is usually very hard to say when purchasing a vehicle. But here the whole thing was not stressful one bit, if anything it was a great experience. The way they took care of us is how every dealership should be. Jaik was very helpful along the whole process and wasn't pushy like most salesmen are, he didn't want to just throw us into any car and close the deal. He took the time to hear what we wanted, show us the car, and get me into the perfect car I wanted. The financing team was just as amazing, they got us a better deal than we had been expecting! I would recommend this dealership to anyone looking for stress free car shopping experience! Thank you Jaik!

Laura

Jan 7, 2015

My boyfriend and I drove to Elk Grove Mazda from Davis based on their good reviews on yelp. I came looking for a 2014 Mazda3 but unfortunately all were sold out due to the end of the year sales. Kim was very helpful and patient as I decided on whether or not to buy a 2015 Mazda 3 instead. She listened to my car needs and did not try to sell me a fancier or more expensive car. We did not feel pressured at all! Steve worked with us on financing and gave me a good APR and both him and Kim made sure I was comfortable with my monthly payments. I knocked down a star on price because there were no sales/incentives on the 2015 model I purchased. We were there past closing time and they let us raid their snacks as we had missed dinner! The staff stayed there past 10:45 pm to finish up our paperwork, give us a tour of the service center, and walk me through my new car features. Kim noticed that the car needed further detailing and arranged for me to come back another day. She didn't need to do that but I think it reflects their level of customer service. Overall great, helpful, friendly staff!

Rick

Jan 6, 2015

We came looking for a 2015 Mazda 6 and with the assistance of Manager Anthony, Salesperson Kim and Steve in finance, we drove home in a fantastic vehicle with the experience of a lifetime. No pressure, a sales team that obviously puts customer service at the top of the list. I am not an easy person to please, but this team professional individuals deserves recognition for their dedication and commitment to serving their customers and providing them with a level of service that you will not find anywhere else. I previously purchased a 2014 Altima SL in July from their sister dealership next door and had the same fantastic experience. If you are looking for high pressure, lies, trickery and deception go to Roseville or Folsom. If you are looking for level of comfort and honesty, then come to Mazda or Nissan of Elk Grove, you will not regret it. Rick Villucci

Andrea

Jan 5, 2015

My husband and I worked with Garrett, and have only positive things to say!! We went in looking for a CX-5 and drove away with our new car that day. Garrett was very honest and upfront with all his answers, helping us tailor our car to our specific needs. When discussing our upcoming car payments, he listened carefully to our concerns and helped us reach a deal that we could live with. Both of us really enjoyed working with Garrett and would certainly recommend his service (as well as the rest of the staff)! Thanks!!

Bryan

Jan 3, 2015

My wife and I came in looking for a CX-5 and found what we wanted thanks to Rachel Smolich who gave us a good price, handled our trade-in and got us on the road with our new vehicle in a reasonable period of time. We are happy with the purchase and the process. Kudos to you all at Elk Grove Mazda.

Dana

Jan 2, 2015

I went to many dealerships and got quotes online. Salesmen from other dealers were very pushy but the guys at Mazda of EG were helpful and informative without any pressure. There were no phone calls or emails asking if I was ready to buy. I was able to go at my own pace & get all my questions answered. They matched my lowest quote and made the process incredibly easy. I couldn't have asked for better service! Since my purchase, the wonderful customer service has continued with a call to see if I have any questions about my new car. After such a great buying experience, I'm confident that I will receive equally great service in the future. Michael K was very patient and I appreciated his assistance and knowledge of the vehicles. He took great care of us!

heatherostrowski

Jan 2, 2015

I just moved to California from New Jersey and was looking for a reliable car. I wasn't planning on purchasing a new car, however, after looking at my options (used Hertz cars, craigslist.. etc), it seemed as though Mazda had deals that were in the same ballpark figure (plus they were new, reliable and had warranties). I had gone to a few other Mazda dealerships and did not come across nearly the amount of friendliness or professional customer service. In addition, the staff really worked with me to get the best deal and listened to me as opposed to just trying to make a sale. I ended up with a 2015 Mazda 3i sv and couldn't be happier. Never did I expect to end up with a new car, let alone a 2015, but it was honestly the most practical, safe and economical option that I came across. I would highly recommend this car as well as this dealership in Elk Grove. P.S. You have to go to Garrett!

karen

Jan 2, 2015

My husband and I have purchased many vehicles over the years but this dealership has been the most pleasant to deal with. We like the no pressure sales as well as the helpfulness of our salesman. Nice to see a salesman that knows the features and functions of the vehicle. Love the look of the CX5, the manuverability and comfort.

FR

Jan 1, 2015

To be honest, I was not looking for a Mazda today. But, the Mazda ratings and the attentiveness and patience shown by Nicholas really made me reconsider. He took the time to explain the benefits of Mazda ownership and how the features of the car worked. I have purchased five cars previously and have NEVER had such a positive experience. Nicholas was great! He remained both respectful and cognizant of my time, and did everything in his power to get me out of the dealership expeditiously . Nicholas, Anthony and Steve really listened to my desires and concerns, took care of me and worked with me to make it possible for me to walk away completely satisfied - with a new Mazda 6 - in the color I wanted and with an affordable price. Awesome experience!

blahblah

Dec 31, 2014

I went to Mazda of Elk Grove to look at new and used cars for my first car purchase. I was very pleased with the selection and the amazing service given by my salesman who was very attentive and open to my expectations. I went home with a certified pre owned Mazda6.

Steve O

Dec 31, 2014

Since September 2014 I have visited over 6 dealerships in the Sacramento area and was disappointed with the majority of them. The disappointment started with the Internet communications where the Manager didn't follow through by answering questions. At times it felt like I needed to establish credit worthiness prior to getting a straight answer. Joshua Williams of Elk Grove Mazda persisted by staying in touch with me over the many months and in December 2014 I paid an unannounced visit to the dealership. I was met at the door by Sales Manager, Anthony Triggs. I told him I was interested in looking at the CX-5 and he immediately called in Direct Sales Specialist, Nick Ishihara. Nick worked with me to determine the model and options that best suited my requirements. There was no sales pressure. Nick took the time and had the patience to work with me over several hours to put a deal together. We were able to work out a good trade-in and financing package thanks to Anthony and Nick.After the purchase of the CX-5 Grand Touring, the Elk Grove Mazda team provided incredible follow through and support. I needed tire cables and Natalie Neuner of Administration located and put them on hold for me at the next door Nissan Service Department. Natalie also insured that follow-up, add on service products were scheduled promptly. On Nick's day off he came in to install a couple of accessories I had purchased. That special effort was greatly appreciated by me. Service Manager, EJ Delano made sure that additional work was done to the highest quality levels.I had the opportunity to talk with some of the other customers in the waiting room. They all had a very good opinion of Elk Grove Mazda. After my experience of purchasing a vehicle and seeing a top notch dealership in action, I find I have the same opinion. I will travel over 35 miles to do future business with the exceptional people at Elk Grove Mazda. Thank you Nick and thank you Elk Grove Mazda!

Masoli

Dec 29, 2014

We had a great experience and great help from Mitchelle Soneja. He was able to show all kinds of cars and able to give good recommendation for my nephew. Your store is highly recommended to my friends and families.

RandyT

Dec 29, 2014

I had done my research ahead of time and knew exactly what I wanted in terms of a new car, a CX-5 Grand Touring with Technology Package, and that I wanted to lease the car. Mike was easy to work with in helping me figure out the details around whether a three or four year lease made more sense for me (3-year turned out to be cheaper), and in making the experience stress free. Thank you for a great experience!

noel47

Dec 28, 2014

I had been looking for a new car for the past month or so and had gone to some other Mazda dealerships around the area once I narrowed down the fact that I wanted a CX5. I finally decided to take a shot at Elk Grove Mazda and had spoken with Rachel over the phone the day before. She was quick to respond to my call and was more than willing to help me out with what I needed. When I arrived to Elk Grove Mazda, she was there and ready to work with me at the time we had the appointment and spent the majority of her day with me making sure I received the best deal within my budget for the car I wanted. She was very friendly and very straight forward. Her customer skills were amazing and it made the car buying process so much less stressful!! I then worked with Steve Wray in financing and once again, the customer service was incredible!!! They weren't at all "pushy" about anything and you could honestly tell they put their customers satisfaction their top priority. I could not have asked for better sales people to work with and it was without a doubt the best and most stress free car shopping experience I have encountered.

Chollman

Dec 28, 2014

I extremely enjoyed my visit to this dealership. Everyone was extremely friendly and courteous. I purchased my Mazda 3 with ease and the sales associate seemed to do everything they could and more to make sure I was in the car I wanted. I would definitely recommend visiting this dealership for any of your automobile needs!

hal

Dec 28, 2014

We bought a new Mazda6 and had a good experience with our sales rep, Garrett Oxnaes. He took plenty of time to demonstrate the car and all its features. Dealership seems to be very customer-centric. Straight-sell store; no greeter/closer system which makes most people uncomfortable with high-pressure closes. Garrett worked with us from initial visit to final drive-off and could not have been easier to work with. My only frustration was that available financing incentives complicated the price negotiation, but "my bad" for not negotiating a cash price first. Rookie mistake. Overall good experience and will recommend Mazda of Elk Grove to others.

Macgyver727

Dec 26, 2014

When I started looking for my new Mazda6, I sent out a few quote requests to dealers all around my area. Rachel from Mazda of Elk Grove was the first to respond to my email and the first to get me an actual quote. Most of the others either would not give me a quote and wanted me to come down to test drive or were hours behind Rachel on giving me some numbers. She was fantastic through this whole process! Even when I got a better offer (which sounded too good to be true based on what was offered) from another Mazda dealer as soon as I walked in the doors in Elk Grove, Rachel and her team were able to work with me on getting the best price with the features I wanted and in a shorter amount of time than my previous car buying experiences had been with other dealers! In all my other car buying experiences (mine and my wifes) I have always had that lingering feeling of doubt during the whole process and questioning myself if we should sign on the line or walk away. This is the first car purchase where I did not have that at all. This whole process just felt "right" from the minute I received Rachels first email and all the way through until I drove off the lot. She has made me a Mazda of Elk Grove fan and I truly appreciate everything she did to help me get into the car I have been wanting for months! I cant recommend Mazda from Elk Grove and Rachel enough for anyone looking to get into a new set of wheels. Rachel and everyone else was great!

PGnavy

Dec 26, 2014

After conducting weeks of online research and comparing several different makes and models, my wife and I settled on the Mazda CX-9 Grand Touring AWD for our big family car purchase. I found Mazda of Elk Grove's listing for a used 2012 model using the USAA Car Buying Service and Garrett contacted me promptly to discuss the vehicle. After driving up from Monterey to Elk Grove with my wife and kids on Saturday morning, I was able to negotiate a satisfactory price with Garrett for our trade-in and for the addition of a roof rack on our CX-9, which was installed at the Elk Grove service center while we enjoyed dinner at BJ's nearby. While the car buying and financing process can take up a solid day, financing with Steve was hassle-free, and Garrett answered all our questions upfront and dealt fairly with us through the entire process. I wish we lived closer to Elk Grove to take advantage of all their services - who doesn't want free car washes for life? I would happily recommend Garrett, Steve, and the staff at Mazda of Elk Grove to anyone in the market for a new or used vehicle.

Mark J

Dec 24, 2014

After an unfortunate loss of my car and researching a replacement car, I came across Elk Grove Mazda. I sent an internet inquiry out and Garrett was back to me that day with a non-pushy followup email letting me know some of the benefits of going through that dealership. I saw the great reviews, and I can tell you they were spot on. Garrett and fantastic finance guy Steve Wray moved the process along. I came out of there with the car I wanted at the price I wanted, with their special dealer benefits to boot. Really great experience and I recommend this place very highly. Great job guys!

Mark J

Dec 24, 2014

After an unfortunate loss of my car and researching a replacement car, I came across Elk Grove Mazda. I sent an internet inquiry out and Garrett was back to me that day with a non-pushy followup email letting me know some of the benefits of going through that dealership. I saw the great reviews, and I can tell you they were spot on. Garrett and fantastic finance guy Steve Wray moved the process along. I came out of there with the car I wanted at the price I wanted, with their special dealer benefits to boot. Really great experience and I recommend this place very highly. Great job guys!

chrisa22x

Dec 24, 2014

I started looking for a new car about a six months ago and had worked with Rachel, but decided I wasn't ready to buy yet due to my budget and wanting a nicer car. But even then, she stood out to me from all the other representatives of other dealerships that I spoke with. She was quick to return my calls, and offered all the help she could with my research without pushing me to buy. Because of that, she helped me decide with confidence on the car that I wanted, and when I was ready to buy, the first thing I did was call her. She remembered exactly who I was and we picked up where we left off, and I was able to get the car I had my eye on for six months in only a few hours. She taught me how to operate a car that was far more advanced than I realized, and was a lot of fun during the test drive.She handed me off to Steve for the financing and he was every bit as solid as her. They were both able to answer my final questions, and we worked out some great pricing and terms with no hassle on either of our parts. I get buyer's remorse on a purchase that's a few hundred dollars, so driving off the lot with a brand new car didn't come easy to me, but this team was great and buying from them was an easy call that I haven't regretted once.

jbriggs13

Dec 24, 2014

Nine times out of ten, a customer's negative assumptions regarding the stress and hassle of purchasing a new vehicle ends up being pretty accurate ... Unless you buy from Elk Grove Mazda! From beginning to end, EG Mazda's way of doing business is unlike any other dealer I've been to. The most noticeable difference is the employee atmosphere. Everyone is extremely laid back. It doesn't take long to figure out the staff is there to "assist", not "persist". Sales Rep Anthony Triggs presented the different financial options very clearly. He did not push me into making a decision I wasn't comfortable with. Garrett Oxnaes, Direct Sales and Lease Specialist, made sure I was 100% satisfied with the vehicle before driving off the lot. He was extremely thorough in regards to explaining the vehicles features and functionality. Steve Wray, Finance Specialist, made discussing and signing all of the paperwork quick and painless. Buying a car should not be a dreadful process. It should be an exciting experience that doesn't leave you second guessing the vehicle or location you purchased from. Mazda is manufacturing incredible vehicles, and their staff stands by the product. After doing your research, if you find yourself leaning towards Mazda, do yourself a favor and visit Elk Grove. They will definitely make your car buying experience a positive one from start to finish.

Chicopaige

Dec 22, 2014

Garrett and Ratish made the buying of our CX5 actually pleasurable, something I have never felt when buying a car. The price was great (I had shopped around considerably) and did not require haggling or playing games, instead a straightforward fair, easy transaction. Garrett was quick and responsive to my internet inquiry, and we were able to agree on the deal on the phone. Once at the dealership Ratish patiently and clearly answered all my questions and not only showed me all the features, but made sure I could operate them. Steve who completed the financial portion was also great, in fact offered me food his wife had prepared for the staff. All in all a great experience!

Nessie

Dec 22, 2014

Everyone was very nice and really helped us to be comfortable with the purchase we made. Employees were knowledgeable and very friendly. We would definitely go back.

coach mark

Dec 19, 2014

Garrett did an awesome job following up on an internet inquiry for a hatchback. His professional follow-up and effort made it worthwhile to stop by the dealership. Although he was working with another customer, he politely came by to introduce himself and had Gill assist my wife and me with the test drive and paperwork. Both Garrett and Gill were hospitable and easy to work with. We are excited about the purchase of our Mazda 2. Wish it had (2) sets of keys. :( Other than that, highly recommend working with Mazda of Elk Grove.

Eve

Dec 18, 2014

I have been looking for a new SUV for over a year. In my research I decided on the Mazda CX5. I received an email from Garret. I then had conversation on the phone about all the details of what I was looking for. Garret handled all my questions and I was pre approved so all I had to do was go down test drive and complete paper work. I knew everything ahead of time and it was the best experience on buying my car. I recommend Mazda of Elk Grove and Garret. He was so kind to me.

Alimac

Dec 17, 2014

Super experience from beginning to end! A lot of added perks when you purchase a car with Mazda of Elk Grove. I would highly recommend this dealership! Everyone seemed focus on my satisfaction and felt no pressure what so ever.Thanks for such a great car buying experience.

clow03

Dec 17, 2014

I went to the dealer mainly to test drive a car, but ended up purchasing. I did not feel pressured by the dealership at all but after talking with them, I felt it was a great choice. It was a great deal and they have many perks. The staff are very friendly and knowledgable. This was my first car purchase so I don't have much to compare to, but I felt it was very easy and comfortable. I would definitely recommend this dealer and would return for future purchases.

Nia

Dec 16, 2014

There are many perks to purchasing a vehicle through this dealership. 1) Great selection of vehicles to chose from 2) The benefits such as free towing, and free initial oil change 3) Great and friendly staff such as Garrett Oxnas, who even took the time to assist me in transferring my belongings from the old car.

Beejmau

Dec 15, 2014

Everything went very smoothly for our purchase at Elk Grove Mazda. When we are in the market for another Mazda, we would definitely go back to Elk Grove Mazda.

Jeslopez

Dec 14, 2014

I purchased my second Mazda at Mazda of Elk Grove with Garrett Oxnaes. I went on their website for pre-approval financing and within minutes I recieved a phone call from Garrett telling me I was approved. He was very friendly and helpful with seeing what works for me and what he could do for me. We spoke over the phone a few times to work out the details so when I went to the dealership all I had to do was test drive and sign for my new Mazda 3. This has been the best car buying experience I have ever had. It was easy and stress free. I would definitely recommend this dealership and Garrett to everyone and I would definitely come back for my next Mazda

omnigirl4ever

Dec 13, 2014

I have owned 10 cars in my 32 years. 6 of which were purchased at a dealership. I have had some pretty rough experiences in the past, so this time around I was prepared. I found the car I was interested in online. I did research about the specific details of the car, features, ratings, average pricing, etc. I checked my credit score, available interest rates at local credit unions and other banks. I came to the dealership knowing exactly what price I wanted to pay, what interest rate I was willing to accept and how much I was willing to walk away with. Much to my surprise, this time around was unlike any other car buying experience! Nick was knowledgable about the specific car I was interested in, even though it was a used car. (In my experience, many car sales associates know about new cars, but very little about used cars on their lots) He was friendly and helpful without making me feel pressured in any way. He explained that the sales associates at this dealership are not commission based, rather salary based. They are there to help you buy the right car for your, on your terms, rather than push you into a car just to make a sale. They want customers for life, not just one sale. The proof can be seen in the car I chose which was purchased new at this dealership and returned as a trade at the same dealership. If that doesn't convince you of their service, keep reading.After going for a quick test drive I settled in with Nick to run numbers. The numbers part of any deal is the most trying. This was the fastest and easiest experience! I told him what I wanted to pay and what interest rate I wanted. After a couple of quick discussions with the "back office" we had a deal! I'm talking, maybe 30 minutes, max. Little did I know that once I got met with Steve to sign all the paperwork, he would actually get me a LOWER interest rate than I anticipated. Thanks for that! Everyone at this dealership was extremely friendly, helpful and warm hearted. I truly felt like I was visiting some friends or family and getting the "family discount" rather than going into a high pressure car dealership and being taken. To top it all off, I get to take my pretty new ride down there for FREE carwashes FOR LIFE!? What kind of dealership offers a perk like that?!Thank you to Nick and Steve and everyone I worked with for making this experience such a refreshing one! I can't imagine buying a car anywhere else! Mission accomplished: Customer for life!

Flash78

Dec 12, 2014

We went online to check out new compact cars and requested some price quotes, and within 10 minutes we got a call from Mazda of Elk Grove. They convince us to check out their new 2015 Mazda 3. So we came it and met Garrett Oxnaes, who shows us the Mazda 3, which we like. We negotiated a reasonable price and bought it. There was no pressure. Garrett treated us with respect.

Julie Redding

Dec 11, 2014

This was the first time I've had a thoroughly positive experience buying a new car. Garrett Oxnaes and I negotiated almost the entire deal by text. No pressure! When I arrived to finish off the deal, much of the paperwork was ready for processing and the car was ready to go. Garrett was personable, professional and I felt well taken care of. Steve Wray handled the finance paperwork. He handled his end quickly and pleasantly.I'll take my car in for it's first service (which is free) and will post another rating when the service department goes into action...

Bwu33

Dec 5, 2014

Had an amazing experience and got an even better car!! Love this dealership and the staff! Can't beat their warranties or selection! Very informative and always there when you need them!

Hamdi Moussa

Dec 3, 2014

I was completely impressed by the amazing customer service I received while shopping around for a car at the mazda dealership of Elk Grove. Jake went above and beyond to make sure we were fully aware of all our options not only did we receive the best deal on our trade in but from the moment we walked in we were treated like family we were properly treated by everyone but one particular employee just made sure all our needs were met and made sure to reassure us every step of the way when we decided to trade our car in and that was Jake. I will definitely recommend all my family and friends to purchase at the Mazda dealership of Elk Grove and to make sure to see Jake. I will forever be grateful thanks again to the Mazda dealership and an especial thanks to Jake.

What4

Dec 3, 2014

We purchased our Mazda 3 here a few years ago and were so pleased with the experience, and car, we returned to purchase our Mazda 6. Jaik Willmon was very professional and courteous throughout the process. He and/or the staff answered all our questions knowledgeably and with enthusiasm. At no time did we feel pressured to purchase a vehicle or any other product/service.Overall we are very happy with the product, service, and the experience of purchasing our second vehicle from Elk Grove Mazda. Thank you Jaik!

ZumZum

Dec 2, 2014

Leased a 2015 Mazda 3 5 Door Hatchback, Garrett Oxnaes made the process so simple and super easy! Even drove the car to me here in Vallejo, what more can you ask for...Great Customer Service!! All my friends and family are asking me where did I get such an Awesome Deal, I says: "Elk Grove Mazda"; Garrett and his Team will take Good Care of You and Your Vehicle needs!!!Thank You Garrett!

aprillujan17

Dec 2, 2014

Anthony, Kim and Steve made our purchase from Mazda of Elk Grove the best car buying experience ever! It was such a positive experience that it was almost too good to be true. Each of them were extremely informative, friendly, and honest. We left the dealership feeling so satisfied that we have no doubt that our future purchases will be made at this dealership, and everyone we talk to will know that this dealership is honest and trustworthy! Thank you Anthony, Kim and Steve for sharing your gift of service with us!

Carol Rivas

Dec 2, 2014

Nick Ishihara was very helpful in showing us a new Mazda 3. He was patient, thoughtful and got us the best deal possible. Nick answered all of our questions and offered information we did not even think of. Because our buying process took longer than expected I was starting to feel ill from waiting so long to eat dinner. Nick went out of his way and brought me fruit and snacks to help me feel better. We would definitely recommend this dealership to our friends and family.

CathyLouToo

Dec 2, 2014

I got a wonderfully affordable CX-5 from Mazda of Elk Grove. I went there with my own financing and was convinced they couldn't give me a better deal. I am so happy they proved me wrong. I got much more for my money and I LOVE my car. The people who worked with me were kind, courteous, and wanted me to be happy with my purchase. Don't y'all worry - I'm thrilled!

GinaH1

Dec 2, 2014

Great experience working with Michael and the Mazda tea. We didn't feel pressured to buy or upgrade. In fact, Michael worked with us to ensure we would buy what we needed without overspending. That doesn't happen at other places.

Jodie Klinnert

Dec 2, 2014

I needed a car and needed one quick, if it weren't for people at Mazda of Elk Grove I would have been without transportation. They're hard work and efforts to get me approved and in a car I love really amazed me! Anthony, ratish, an Steve are my heros!!! Thank you guys soooooo much!

Mazda6tkr

Dec 1, 2014

We worked with Jaik throughout our buying process. We were undecided between two cars, a Honda and a Mazda, which forced us to visit two different dealerships twice for test drives. Each time we were at the dealership Jaik worked with us patiently, he answered questions, let us talk amongst ourselves and never pressured us. Love our car, thanks for the great service Jaik!

Rpeterson820

Nov 30, 2014

Kim Gruwell and Anthony Triggs were very knowledgable and helpful. Made the process very easy. Id recommend anyone to Mazda in the future. Thanks a bunch!!!

ST1191

Nov 30, 2014

I left this dealership with my new Mazda and no regrets about having to spend a little more than my original budget... I was given an awesome deal and a good overview of complimentary services. We had the typical back-and-forth scenario in the process of getting a good deal but no pressure, no hassle. Awesome job Ratish & Steve!

hbum99

Nov 30, 2014

i did a fair amount of internet research before looking at any cars. i visited 4 dealerships and settled on the mazda 3 i grand touring hatchback in soul red with automatic transmission. it's a little more expensive than the competition, but clearly superior in quality, features and workmanship, which i am willing to pay for. the mazda was the only vehicle with conventional 6-speed automatic. other brands use a cvt transmission which i'm very leery of. the mazda transmission is very smooth and responsive.matt heidrich was very friendly and easy to work with, and gave us an excellent black friday deal. he clearly goes out of his way to meet the needs of his customers and to ensure that all their questions are answered. he's very patient in explaining all the features of the automobile.when you are ready to buy, be sure to set aside plenty of time to complete the deal. in all, it took about 5 hours to complete the test drive, negotiate a price, complete vehicle orientation, arrange financing, review options, and detail the vehicle prior to release.we're super happy and will only deal with matt in the future. give him a call if you want to check out the new mazdaswalt and aimme

Jennifer White

Nov 29, 2014

My husband and I were looking for a new car that would provide good gas mileage for his long commute. We love the Mazda brand and previously owned a Mazda 3, currently I drive a Mazda CX9 and have been very happy with it. My first visit to Elk Grove Mazda I was greeted by Gill and he was able to answer many of my questions and I test drove the Mazda 3. I told him that I would be driving other cars before I made a decision. He was very helpful and followed up with me the next week. The day that my husband and I decided we were ready to purchase we went to the dealership and because Gill was not in and we had not given him a heads up that we were coming we were helped out by Michael. We were able to take our time and not feel pressured. We wanted certain features and Michael was very helpful in locating a car that would fit what we had in mind. Throughout the time we spent at the dealership we were treated with courtesy, respect and felt that the employees that we were in contact with showed a genuine interest in us and not just in making the sale. Steve in finance was also a pleasure to work with and he took the time to explain warranty options etc.. and also secured us very satisfactory financing terms. All in all, I felt that when we left the dealership we were well taken care of and I anticipate that Elk Grove Mazda will continue to live up to our expectations as we take both of our Mazdas in for service in the future.

Sohail Shafii

Nov 29, 2014

I was on the fence about buying a Mazda 6 but the dealership at Elk Grove helped me arrive at a final decision. They had a nice selection of touring 6s in stock from sport all the up to grand touring. Once I made my purchase, they were open to making any modifications in case I decide to add extra warranty in the near future, and they were transparent about the different requirements/conditions that applied.

Ashclink

Nov 27, 2014

Very professional yet relaxing atmosphere, was able to have some fun while spending a few hours doing business. Will definitely come back here for our next purchase!

ldh2005

Nov 25, 2014

Hubby and I have been talking about making a new car purchase for a few months now and have been looking at the dealerships in our local area (5 1/2 hours away). We made the trip to EG Mazda and bought a vehicle the same day because we felt we were getting the best deal and they also had the best selection. We appreciated Rachel not being pushy and would highly recommend this dealership to anyone.

Slcherey

Nov 23, 2014

Sales Rep - Mike K. helped my husband and I and WOW was he great. We felt super comfortable, no pressure. He was very friendly and SUPER knowledgable. He answered all of our questions and seemed very genuine. We decided to buy a 2015 CX5, and Mike made our experience very enjoyable. Seriously, if you go, ask for Mike!Finance - Steve W. helped us finalize the sale and get through all the paper work. He was funny, quick, and didn't pressure us at all. We got out of there sooner than we expected. Dealership - Once we agreed to a deal we went on a tour of the dealership. It's pretty small but they have a nice waiting room with free wi-fi, coffee, water, and soda. On our tour we met the Sales Manager, the Service Department and the receptionist. Everyone was very nice and congratulated us on our purchase. It was a nice touch and made us feel welcome. The dealership has a free car wash for cars purchased there and free vacuums to clean out your car. Apparently they are installing a brand new car wash system that uses a sensor in your car to start the wash. Fancy!Price - We went there with a price point in mind and ended up pretty close to it so we were happy. Car - Holy smokes. We couldn't be happier with the CX5. It handles well, looks amazing, has great features, and is super safe. Great great car.

Carlos.D6

Nov 22, 2014

I enjoyed my experience at this dealership Christian was very kind and Patient with me even when it was hard to understand what I was trying to say, I really appreciate that of him and everyone else who helped.

glissman

Nov 22, 2014

It's really a pleasure to deal with such professionals. Exceptional knowledge and no pressure. Especially impressed with Rachel.Very thorough, made the buying process simple.

ran shope

Nov 18, 2014

I've heard that buying a car can be awful and stressful and I was worried, until I worked with the amazing staff at Mazda of Elk Grove. Garrett, Rachel and Steve helped me find my dream car and I am so in love! If you want a great experience with the best customer service ever, Elk Grove Mazda is a must!

tonya.dirksen

Nov 18, 2014

Maverick made our car buying experience super easy and fun. Everything went smoothly from the test drive to driving home with our new car. He knew exactly what he was doing and was always pleasant and easy to talk with. He was never pushy or annoying. It was a great experience and I would recommend Mazda of Elk Grove to anyone looking to purchase a new car.

LMGirard

Nov 17, 2014

Not everyone chooses to spend their Friday nights looking to lease a new car, but when my husband and I spent ours doing just that, we were glad that we chose Mazda of Elk Grove. Having previously worked in the industry, we are always looking for great customer service and found it with Garrett. We researched our top choices for about a week before deciding to come in and test drive, and immediately fell in love with the Mazda 3 Grand Touring hatchback both online and in person. Garrett understood that we knew what we wanted and accommodated our slightly picky nature by digging our car out of a back lot. The first car we test drove was the car we ended up leaving in later that evening. Negotiation was straightforward and at no time did we ever feel pressured or uncomfortable. Contracting and paperwork was quick and easy, we were in and out of the dealership in under 2 hours with our new car. What you hear on the radio and online is true, the sales team at Mazda of Elk Grove is focused on customer service. We have, and will continue to, recommend the dealer to friends and family.

dzambrano88

Nov 16, 2014

Ratish was amazing!! Friendly and very helpful..we were out of there pretty fast. We loved their service..it is the 3rd vehicle we buy from mazda in elk grove..definitely recommend this dealer.

JesseFlor

Nov 16, 2014

Jaik made our experience purchasing our 2015 CX5 a wonderful and great experience.We truly were impressed by his professionalism and he made us feel comfortable withevery step of the process, Would definitely 100% recommend Jaik and Mazda of Elk Grove.

Tinacrqui

Nov 15, 2014

Nick was great. No pressure at all. We got a great deal and left with the car of our dreams.We were treated like family. If you're looking for a car I can't recommend this dealership highly enough you won't be disappointed.

Helen Ohland

Nov 14, 2014

Buying a car is not my favorite thing to do, it's a long drawn out process, made more so this time as both my daughter and I were buying cars at the same time. Jaik made the long process as pleasant as he could. Going to a dealership on a nice Saturday you're going to end up waiting on paperwork. Jaik was personable, knowledgeable and low key. I've been to dealerships before where as soon as your paperwork is in F&I for processing the salesperson says goodbye nice working with you and is back out on the lot, not so with Jaik. In fact he spent that time ensuring our cars were ready for us. Jaik is younger than my kids but I never felt he was too young to trust he knew what he was doing. All in all a positive experience. I highly recommend the dealership and especially Jaik Willmon.

JDKJcollins

Nov 14, 2014

I purchased a 2015 CX5 at Mazda of Elk Grove. No pressure to buy, our salesman, Michael, was very friendly and informative. We visited the dealership first and our deal was finalized a few days later over the phone. We live out of town, 100 miles away.

jon.nissan

Nov 13, 2014

I cannot say that I have had enjoyable experiences over the years when walking into a dealership. That changed for me last week when we went to Mazda of Elk Grove. There complete team was fantastic! The experience we had with our salesperson, Maverick, was fantastic. I could not say enough about how I felt that he really listened to what we were looking for and then did his best to make that happen.

bonnie.bahnsen

Nov 12, 2014

My experience at Elk Grove Mazda was great. Nick was great to work with and no sales pressure. They made me work for the deal I got but it was worth it. I love the car and would recommend Elk Grove Mazda to my friends.

Ssu-Wei Hsu

Nov 12, 2014

Jaik Willmon was welcoming, friendly, polite, fun and helpful. His smile was great. He can discuss anything about cars with us and answer the questions we asked detailly. After I bought a Mazda 3, he shown me how the car worked patiently. I highly recommend Jaik.I also want thank you Grant Salge for helping the financial stuff.

superquirky

Nov 12, 2014

Our Sales Rep G. Gill was excellent. He and Finance Manager Steven Wray went above and beyond. I thought I was prepared with all my info but was not. Steven and Gill made sure we drove home with our new car. Love our new car Thanks Guys and Mazda of Elk Grove.Mrs. P

jessica.ohland

Nov 10, 2014

When I walked into the dealership I was on the fence about selling my car and getting something new. When I walked in Jaik walked up, introduced himself and was so polite, relaxed and fun. It was so wonderful to not be pressured about just looking at the car. He took his time in explaining the car features to me, why Mazda was better than the competitors and why this car I was looking at was better than others I had looked at. He never talked down to me while he explained this either.A big reason of why I did buy the Mazda and sell my car is because of how wonderful Jaik was. He even made the contract signing fun. During the contract signing we went out and looked at the car was I going to buy, someone who drove it previously had left a light on so the battery was dead, Jaik immediately went and got the charger to re-charge the battery and explained to me that he was going to make sure they charged the battery while they were detailing the car so I didn't have to worry. Once everything was over he explained us that he wouldn't let us take off from the dealership unless the car was up to his high standards, including the battery. I would HIGHLY recommend anyone who goes to the dealership to ask for Jaik, you won't be disappointed working with such an awesome guy/salesmen.

Alaskaharley

Nov 9, 2014

I cannot say enough about the great experience my wife and I had at Mazda of Elk Grove. Pleasant, friendly, reasonable, and the best car buying experience I have ever had. I would rather be skinned alive than go through the car buying process, however Kim, Matt, Steve and Anthony were absolutely fantastic!! No pressure or rudeness (can't say the same about Lasher Dodge) I got the car at a great price and I got a more than reasonable return on my trade-in. You definitely have an excellent sales team and dealership and I will definitely return for my next car. Thank you so much for the non-stressful day!! We were there for over 6 hours and treated wonderfully the whole time. Thanks Again Kim Matt Steve and Anthony.

btongol

Nov 5, 2014

We just want to share to you all, the 'best car-buying experience' my family had at 'Elk Grove Mazda' that far exceeds more than our expectations. What an 'excellent' experience working with Sales & Internet Specialist, 'Maverick America', in helping our son, Ian Christopher, and his needs in buying his new car, 2014 Mazda 3 I Sport 5-door possible.We were most impressed and very delighted how professional, personable, knowledgeable, patient and caring he is in the whole process from showing us their special choice selection they had in the lot and driving along with us while my son test drives the car and most importantly, finding the best possible financing that fits my son's budget. He worked diligently with us in their late-closing after hours with his able Sales Manager, Grant Salge, in a way that we could manage with the best interest rate possible that our son could afford on his monthly car payments and applying all the extra services like free oil change, free lifetime car washes and road service. We do really appreciate as well their able Finance Manager, Steve Wray, for his 'outstanding' work in making the financing process a breeze and smooth sailing late in the evening. 'Thank You' Steve! We truly commend Sales Internet Specialist, Mr. 'MAVERICK AMERICA', on his 'professionalism', 'courtesy', 'friendliness' and his 'professional aptitude' was all amazingly compelling and the 'excellent' way he approaches and strives to help his customers. We dearly hope, he gets the 'recognition' and 'appreciation' he so richly deserves. We would 'highly recommend' buying a car from Maverick! We 'LOVE' your dealership and its 'Exemplary' Service! What a difference it makes to really put a high emphasis on your customers. 'THANK YOU' for everything - the sales and service experience was amazingly 'Exceptional'! A 'BIG SHOUT OUT' to ELK GROVE MAZDA!!!The Tongol Family ( Bong, Anita and Ian ) bongtongolatmac.com

djbarrera

Nov 5, 2014

While the expectations and experiences of buying a car are usually filled with stress and uneasyness, my experience with Mazda of Elk Grove was simple, fast, and surprisingly pleasant. Even though I tried to remain pessimistic and guarded, both Christian and Rachel found a way to curve my attitude and expectations. I would most definitely shop at Mazda of Elk Grove in the future!

DZ711

Nov 4, 2014

I will be honest, I dread buying cars at dealerships because of bad past experiences. This Mazda dealership has completely changed that for me!! My husband and I were looking at Mazdas for some time and every time we would come back with questions or want just information, we were met with the nicest and most knowledgeable sales people. They never once pressured us and let us know that we were welcome anytime. When the time did come to buy our car, they again were so patient with us and got us exactly what we wanted. Then came the signing of papers. OMG so easy and painless! I cannot recommend this place enough! I will recommend not only this place to all my friends and family but especially the salespeople, Michael Khounphinith and Maverick America! Even after our purchase, they are calling and checking on us to make sure we are happy. 5 Star Service!!!

stefirbean

Nov 4, 2014

I usually don't shop at dealerships for cars. Mazda was the last stop and Jaik was welcoming and helpful. He presented the information clearly without pressure to buy. He didn't bring anyone else over to negotiate or to "push" for a price. Signing the papers was easy and Jaik stayed after hours to show me how the car worked.

D&L

Oct 31, 2014

My husband and I just purchased a new 2015 Mazda 6. We had been to numerous other dealerships before coming to Elk Grove. We went to Elk Grove to look at a used vehicle and Rachel was amazing. She was not pushy, but was willing to also show us a new vehicle when we asked. We get special pricing through my company on new vehicles. Other dealerships had not been truthful to us about this pricing, but Rachel pulled up a report and showed it to me. It matched the research I had already done. Right then is when I realized I wanted to buy a car from her. Rachel then continued to work with us to get the price we wanted. Rachel made the process easy with no nonsense. She was straightforward and we dealt with only her. We were not tagged teamed by multiple people. After the sale was final and Rachel had already worked overtime because the dealership was closed she still stayed with us to show us all the cool tech features and sync our phones to the car. I would highly recommend buying a car from Rachel. She will be my go to in a few years when we will be in the market again. I appreciate the no nonsense and no fake fees approach.

AllieYou

Oct 29, 2014

Michael Khounphinith and Steve Wray were great to work with, they both made me feel welcome and comfortable and never tried to push anything past my comfort zone in my purchase as some other dealers have done in the past. I usually dread car shopping because I've been kept for long periods of time in the past but never felt like Michael or Steve were trying to drag out the process. They were both very professional and very helpful with my particular situation and I couldn't appreciate that level of customer service more. So happy that I chose Mazda of Elk Grove to purchase my new Mazda CX-5 Touring!! Thank you so much Michael and Steve for the wonderful experience!!

gclai

Oct 28, 2014

Both Michael K. and G. Gill's services were truly excellent! They were friendly, patient, helpful and knowledgeable in the different car models and features. Thank you for your exceptional services!

chatticat

Oct 27, 2014

We just purchased a new 2015 Mazda 3 S Grand Touring Car that reminds me of all the fun we had driving wrapped in a gorgeous red color. Mazda of Elk Grove made the entire purchase a stress free experience from my initial internet contact with Maverick to the final paperwork with Steve (the finance guy!). Everyone was friendly, helpful and very knowledgable regarding the car we wanted to purchase. This is the first car we've purchased in 10 years and so glad we listened to good friends who purchased their SUV from Elk Grove Mazda last Feb. They really encouraged us to buy from Elk Grove and we are so glad we did.Personally, I'm impressed with the service after the car was sold; had a few questions about the many standard features that are new to this driver (Nav and integrated bluetooth music) and Maverick was very helpful in suggesting I stop by so he could show me how to work the system again. Top notch customer service.We both would highly recommend Elk Grove Mazda to our friends and co-workers who want to buy a quality car at a decent price. Wish I could have taken home the new 2015 Miata that is on display. What a beauty!!!!!Thanks, again, Maverick, and your entire team at Elk Grove Mazda!C & D Br.... from Sacramento

Thxformycar

Oct 25, 2014

Michael Khounphinith in Sales and Anthony Triggs the Sales Manager really impressed with their attentive and excellent service matter. Since I'm in the service industry myself, I know excellent customer service when I see it, hear it and experience it - And they both got an A+ !!

1 h

Oct 24, 2014

My third new car purchase in two years from the same dealership. Great dealership that is paying attention to customer needs all around, from sales to service and finance. Very friendly stuff trained well and performing accordingly. Ratish Singh was of great assistance in my last purchase looked out not only for me while i was at the dealership but for my children as well. Great job Ratish! Definitely recommending Mazda of Elk Grove to my friends and family.

katiemariemart

Oct 23, 2014

They made my first car buying experience quick and easy. I got exactly what I wanted at a great price. I will definitely return in the future.

Rbond

Oct 21, 2014

We dealt with most of the negotiations over the phone before we arrived. Garrett came in on his day off and had everything ready when we arrived including the detailed Mazda 5.

tankol76

Oct 20, 2014

Everything about our purchase experience was fantastic! I enjoyed how easy the transaction was and the high quality of our new mazda 6. Thanks for making our purchase experience amazing!

dodirty

Oct 20, 2014

Anthony was very friendly, professional and got the vehicle at a great price!!! He was easy to work with he ensured the process was complete. I highly recommend him and was very pleased with the service. Many Thanks Anthony!!!!!Mitchell Douglas

jessica chocktoot

Oct 19, 2014

Thank You for the experience at Mazda of elk grove Kim Gruwell was a lot of help in helping me purchase my first brand new car. She was very friendly and helpful through the whole process. I recommend Mazda of elk grove to my friends and family. Best regards , much thanks chocktoot

kendall.larson.3

Oct 17, 2014

Mazda of Elk Grove was very friendly and had great prices!! The internet department made the experience easy, all the hard stuff was finished online!

srcain

Oct 16, 2014

Enjoyed the no pressure sales atmosphere. Got the car I wanted. Got the trade-in value I asked for. Michael & staff were very respectful of my time.

Lamont King

Oct 14, 2014

Rachel Smolich was very responsive and courteous throughout our numerous interactions online. After speaking with her over the phone, I was convinced that Mazda of Elk Grove was where I would purchase my new Mazda6. I appreciate the professional, efficient, fair and friendly service provided by Rachel and Steve Wray. In fact, everyone I encountered at the dealership exhibited a positive vibe. Best car buying experience to date.

booma2

Oct 14, 2014

Via internet and phone contact, Garrett Oxnaes and Danielle Frazier were very helpful as we researched and considered entering the car buying process. Having experienced the process multiple times before, we were not looking forward to it. However, we felt more comfortable with their contacts than with other dealers that were seeking our business. Working with Garrett, and then Steve Wray, was the best car buying experience we've had! In addition, Matt Bassett and other staff were helpful and respectful.

mjc3

Oct 13, 2014

My husband and I were very new to the car buying process. He researched and I sought out advice and tips from friends and family before we decided on making a trip to a dealer. Justin, my husband got in touch with Matt Heidrich and we could not have had a better person help us with the process. From the get go, Matt was super friendly, informative, and upfront with things, even before we had even had a chance to get to the dealer. When we did arrive, he was just as friendly and informative in person as he was over the phone and email. We had such a great time with him. He explained everything perfectly and answered all of our many questions. We both felt comfortable with him and never felt any pressure in having to say yes to anything. We even shared a few laughs. I highly recommend not only the Elk Grove dealership, but Matt as well! He is your man if you are in the market for a new or used car! :)

KelseyOrlopp

Oct 11, 2014

Matt was an awesome sales guy. He kept us in the loop, helped us find the perfect fit, not only money wise, but the perfect car just for me. Awesome experience all around. Jaik and Steve were also very friendly and easy to work with.

kristyCampisi

Oct 11, 2014

Nick Ishihara provided top notch service to my family when we came to purchase our new Mazda CX-9. We were never pressured to purchase. All the perks were clearly explained and we were able to negotiate a very fair price. We bought a car from start to finish in less than 2 hours! I felt Nick knew his product. Even person we had contact with was friendly and kind. Best car buying experience to date.

petteyse

Oct 8, 2014

Josh Williams was very approachable, knowledgable, and easy to work with. I also appreciated the fact that he owned a Mazda CX-5, which was the model I ended up choosing, and he answered all of my questions about the vehicle with sincerity and thought. I would recommend him to anyone interested in buying a Mazda!

battalico

Oct 6, 2014

Thanks Jaik for making it happen. I had been in the dealership previously and had not been able to make anything happen. I think Jaik went the extra mile for me this time and I really appreciate his efforts. Jaik is definitely an asset to you sales team. I LOVE my new Mazda 6.

hedmanrd

Oct 6, 2014

Like most people, we were dreading the new car buying experience. However, we worked with Josh Williams at Elk Grove Mazda and had a very positive experience. Josh knew a lot about the vehicle we were interested in and helped us through the full purchase experience. I recommend Josh and Elk Grove Mazda to future buyers, and we really like our new CX-5.

jef.row.7

Oct 6, 2014

I am very hesitant to spend my money, so I bugged Garrett for months calling him and texting him with questions almost daily. He was very patient and honest. Very nice guy.

Delilahjanevargas

Oct 5, 2014

We got the car we wanted without any hassle. Jaik took great care of us and actually made our car buying experience fun! True story.

colettesandoval

Oct 2, 2014

I had such a great expeirence at Elk Grove Mazda . Maverick America helped me pick out the car of my dreams. In the past when purchasing a car you end up spending the entire day at the dealership. I was at the dealership for an hour and a half and drove off with my new 2015 Mazda6 Touring. Maverick is very knowlegable about Mazda's and even drives one himself. Mazda is lucky to have Maverick! I had been car shopping all over Sacramento and had a lot of horrible experiences. This was the best! They truly care about their customers. I live near Roseville and will go out of my way to go back to Elk Grove Mazda. All of my questions and concerns were answered. Steve Wray in financing had great customer service as well and truly cares about his customers.

Frannielovee

Oct 2, 2014

Had a great experience at Mazda, nick was very patient with me and was asking questions to make sure he was showing me cars that fit my needs! Thanks nick!

briana_t

Oct 1, 2014

Jaik did a fabulous job helping me with the purchase of my new Mazda3. He was very welcoming and kind throughout the whole process and did a great job explaining all of the different features of the car. I will definitely refer my friends and family to Elk Grove Mazda and tell them how great it was working with Jaik. I couldn't have asked for a better experience.

pgwelch2

Oct 1, 2014

I had a lot of questions and all employees were very patient with me. Maverick was extremely friendly, wasn't pushy, and knowledgable about the car. The dealership, like other dealerships, tries to up-sell buyers on add-ons, but they respect your decision when you say "no." They don't continue to push, which makes the buying experience much better than at other dealerships.

sac56985

Oct 1, 2014

This was the best buying experience i've ever had. I got price quotes from stocton to reno and elk grove gave me the cheapest quote. I made an appointment and my new car was washed and filled with gas when i got there. Everybody was nice and helpful and the dealership provides a nice selection of beverages. Overall I was very happy with the transaction.

KLane23

Sep 29, 2014

Upon my first visit to EG Mazda, I was greeted by Rachel. She is very kind, knowledgable and honest in her sales approach. She showed me the exact car I wanted, took it for a test drive. Upon returning, I was ready to make a deal. Unfortunately for me and Rachel, Sales Manager Anthony Triggs wasn't. After he gave me some bogus numbers to try to gouge me, I was astonished, I may be relatively young (26), but that doesn't mean I'm an idiot who takes crap numbers. I left the dealership rather salty.I kept in contact with Rachel though, and we decided to try to give it another go, this time, I told her I didn't want to deal with Anthony, because he obviously has no respect for his customers, I told her I wanted the other Sales Manager Grant Salge. Grant was a stand up guy who showed me numbers straight away that I thought were very fair and reasonable and ended up purchasing the very next day.Steve Wray is a good guy as well, didn't spend a whole lot of time with him, but from what I could gather he was earnest and not pushy at all with the products he offers.Overall, Rachel, Grant, and Steve deserve the 5 stars I'm offering. If it wasn't for them, I would have been giving them a 0.

lilytan

Sep 29, 2014

I was getting really tired from looking at cars all morning until i met Jaik Willmon. He was very friendly and explained everything I need to know and help me look for the car within budget. He didn't waste my time by showing all the car that i didn't want , he take me straight to the car that i need and was very helpful. Thank you so much i will recommend him to other people.

melissabeth1

Sep 26, 2014

I would like to thank the following people who made my experience so much better than the 7 previous dealers did after they saw my credit. Mazda of Elk Grove did not view me as credit score or a sale". They viewed me as a person. All they wanted to do was make ME happy. Unfortunately, I got into an accident which led me to purchase a car earlier that expected. I wanted to pay off my credit cards first. So I was extremely stressed out, feeling bad about my credit score, etc, so I did not make it easy for them but they rose to the challenge and exceeded my expectaions. I am very happy with their service. I will refer everyone I know to them.:

m21steve

Sep 25, 2014

I was just starting my car shopping adventure, but after stopping by Elk Grove Mazda, and talking with the sale rep Kim Gruwell. I was ready to buy. All the employees I had contact with was great friendly and wanting to help any way possible. Thank you Kim for your great friendly outgoing personality. You were fun to deal with and your willingness to help and answer questions helped to ease my mind. You made my time at Elk Grove Mazda interesting and fun. I never felt pressured to buy. Thank you Kim,Steven

Jm0nique

Sep 24, 2014

I went into Mazda of Elk Grove with a car in mind that had saw online. Unfortunately, the car was not available at the time because it was being painted. G. Gill took me to another car that he thought I might like and I did. He worked hard to make sure I left with the car he felt best suit me. It took a while but he worked hard to make sure it was done and worked hard to keep me informed every step of the way.

mayorga57

Sep 23, 2014

It was easy stress free buying. ..I love the attention and th willingness to show you any car you want..thanks guys we will be seeing you soon

tkitaura

Sep 22, 2014

Michael was very friendly and created an atmosphere which we were allowed to take the time to make sale. We are happy with the customer service and will recommend this dealership.

aprilchamb

Sep 22, 2014

My name is April, and I am a proud Mazda 6 owner. I had been driving the same car for over 10 years when I finally decided it was time for an upgrade. I knew my budget was small for what I wanted and it was going to be hard to find a car that was right for me. I was truly dreading this car-buying journey, and delayed it until I finally had no choice... my old car was on its last leg. I had visited 2 dealerships before contacting Elk Grove Mazda. At both lots, the sales person showed me cars out of my price range and when they realized I was a gal who sticks to her budget, they showed me cars that were old and nothing to be excited about. I was really feeling discouraged. When I finally contacted Garrett at EG Mazda, he promised he could help... all he requested is that I come talk to him. Garrett listened to my needs, respected my wishes to stick to the budget and talked to me about all of the options available to me - at the end, he recommended an option that I was able to accept. Garrett is a true professional who went above and beyond to get me the car I wanted. I am so PROUD of my beautiful car and look forward to having it in my life for the next 10 years. Not only that, my new car payment is nothing that keeps me up at night... Its within the budget I requested thanks to Garrett and the finance team at EG Mazda. Thank you so much, Garrett. I am happy to be the newest member of your EG Mazda 6 Club!

kimblee

Sep 19, 2014

When it comes to making a major purchase like this, my husband and I spend a lot of time researching, reviewing and asking a lot of questions. After checking out and test driving about 10 vehicles from 4 auto makers, we decided on the Mazda 3 iTouring. It took us about 4 weeks to complete this process. Ratish, our sales person, was very accommodating to our needs. He was patient and knowledgeable and very easy to work with. He responded to our emails and texts in a reasonable time. We purchased through the Costco purchase program, so the purchase was easy too.

licoldtsang

Sep 19, 2014

We brought our new Mazda5 early this month, the car runs GREAT, and the sales rep Joshua C. Williams did a great job helping us with the whole process. It was a very great day for us!!!!

ember.meserve

Sep 18, 2014

Quick reply, friendly service. They listen to you and don't try to sell you something you don't want or need. I appreciate honesty and thoroughness and that's the service I got.

Jessemonique

Sep 18, 2014

Nick was very nice. He helped me by showing me multiple cars that he thought I would like and helped me with choose the one I liked better! He was very polite and an excellent worker as well. If I had a question he would give me an answer in detail and made sure I wasn't confused!

kermanuch

Sep 16, 2014

I never thought that car shopping can be a pleasant experience especially after visiting Maita Mazda. Within couple of minutes guys and Mazda of Elk Grove changed our mind. Friendly and knowledgeable staff not only treated us with respect but also helped to pick a perfect car. Yet better they offered a great deal on it!!! Thanks Michael ;)

aaronkowalski

Sep 14, 2014

Had a great car buying experience at Mazda of Elk Grove. I had done a lot of research and had settled on a Mazda 6i Touring. They had multiple options in both manual and automatic n the lot. I never felt pressured to buy and Nick Ishihara was very helpful in getting a price I was comfortable with. I would definitely recommend checking them out if you are interested in a sport sedan with great fuel economy!

Dova515

Sep 13, 2014

They were helpful honest respectful caring Hardworking employees thatDrive them selves To make a customer Feel more like a friend or family member not a paycheck no matter what the situation could be Not only I was helped but it gave me a whole new respective and expectations being a first time buying a car That I would recommend anyone that is buying a first time car to go to Elk Grove Mazda dealership no matter what the situation would be or could be they will leave the door open for you not only have the best service but provide you with the car that day or night if someone were to come in ask me where should I buy my car within the Sacramento region I would say Mazda Elk Grove All THE WAY!!! :)

otay7778

Sep 12, 2014

great we know all the new technology in specially the , it has a very good handling compare in other cars.high power 4 cylinder engine and it has an sport time control.very nice car

nancynfreddie

Sep 9, 2014

This is our first experience with a brand new vehicle. The customer service was great and would highly recommend to other family and friends. Our sales specialist was very friendly and honest and worked within our budget. This is our first Mazda experience so we are looking forward to making the best of it. Thank you Mazda of Elk Grove.

Akarin326

Sep 9, 2014

Just purchased a 2014 Mazda 3 from Mazda of Elk Grove with wonderful experience. Ratish was so friendly and really went out of their way to help us getting a nice deal to meet our needs. I would highly recommend this dealership.

alan.le.98

Sep 9, 2014

My wife and I were shopping for a Mazda5, and we had engaged all three area dealers to find the best value. One dealership's offer was laughable, and another dealership's initial offer was competitive with Mazda of Elk Grove. My wife and I were still looking for a slightly better value and Maverick at Mazda of Elk Grove came through after a few quick exchanges, and at no time did it feel like a hassle. He was professional and respectful without being pushy, and we were able to deal with him exclusively. His competition wouldn't even consider further discussion unless we went back in to discuss it, which was not an appealing proposition given that we have a 2 mo old. Finally, Steve in finance was also a pleasure to work with. He offered the usual gamut of additional services for purchase, but at no time did it feel like a hard sell.We got a price and trade-in value (also without hassle) we were happy with, and at no point did we feel pressured. My wife and I are both convinced that neither of the other dealerships could have offered the same buying experience.

ngreen33

Sep 8, 2014

From my first email inquiring about their cars, to driving away in my new Mazda 6, Rachel and Anthony were as friendly and informative as I could have asked for. They put forth the most effort of any other dealership I contacted. I would recommend this place to anyone looking for a new or used car. Couldn't be happier!

slleisure

Sep 8, 2014

I love this dealership - they are always so friendly and helpful. I have been buying cars with them for over 8 years - I just go back. Very knowledgeable in their product and always willing to help you without applying any unwanted pressure. This is like another family for me!

Joshalop

Sep 7, 2014

Josh ! Was very help full! Gave me the hook up on my new mazda 6! I am totally going back for my next buy! Just great

Dnunez2014

Sep 5, 2014

During the Labor Day weekend we went looking for a car so we went to AutoNation Mazda dealership by rocklin and after being told that getting a loan would not be a problem we ended up being ignored and brushed aside while they tried to find a loan. Fed up I googled for Mazda dealerships near rocklin and Mazda of Elk Grove came up so I called and ratish answered my phone call and after having a brief conversation with him we left AutoNation and drove to Mazda of Elk Grove not only did ratish wait after hours for us to arrive he got us into a new 2015 Mazda CX-5!!! They treated us great, and kept us involved throughout the loan process. I am recommending everyone I can to this dealership!!!! Best experience ever!

mbw2015

Sep 5, 2014

We came in looking for a bargain, willing to argue. And yeah, we did that a lot. We wore out our salesman, Ratish, a little bit. But in the end, it was clear he wanted to make sure we were happy with our new Mazda, that we could come to a deal, and that we understood all the features. Because I needed to get some accessories installed the next day, Ratish made sure to follow up with me and even came to see me in the service department and helped explain the new features as I drove away.

misty96114

Sep 5, 2014

We were in the market for a mazda3 for my son. We knew we wanted a mazda because it was a good looking car and had a high safety rating. Garrett got us a great deal. We finished the paperwork and were ready to leave by noon. Instead of rushing us out the door, when we were done we asked to look at the mazda6. It was such a beautiful car and with 0% , we knew we were going home with the Mazda6 also. Garrett once again got us a great deal! We will recommend Garrett to anyone in the market for a new car!

npmadamba

Sep 5, 2014

Huge thank you to Kim G. & Steve W. for providing great customer service. Although I came in looking for an older used Mazda, I left with a 2014 Mazda3 Hatchback and could not be happier. Kim was honest, friendly and caring. She worked very hard going back and forth with finance to get me a great deal. Even though it was getting late, she explored all options and took great care of me. I really appreciated her honesty. If she was unsure about something, she took the time to ask to provide me with the correct information instead of just trying to make the sale. Steve was great. He gave me all options and answered all of the questions that I had. He explained every detail to me and made sure that I left happy. I even found out that we share the same birth date! Overall great staff! Great service! Both employees were helpful, personable and truly made me feel that they care about the customer and their car buying experience at Mazda. I have been referring all of my friends and family to Elk Grove Mazda. Thanks again! :)

silver3

Sep 5, 2014

We LOVE our 2014 Mazda 3! Matthew Heidrich, you are the reason we will be lifetime customers. Thank you Matthew we felt your genuine dedication and caring to your company, and to us, your customer. You were willing to take the time to share your vast knowledge of the Mazda 3, your company and all services available, and even took the time to share a personal part of yourself., Your patience in giving us all of the facts, enabled us to make a confident decision. You were a joy to work with, and you are a huge asset to your company. Thank you, Frank and Laura

technomusician

Sep 4, 2014

I spent over 4 hours at this dealership and did not walk away regretting doing so. I got the car I was looking for at a good price, and found both Josh and Matt to be great people to work with. They were helpful also with followup questions and concerns. If you are looking for accurate information, good prices, and a great customer experience, I would recommend Elk Grove Mazda.

Skramirez

Sep 3, 2014

I drove over 100 miles to work with Matt because I felt like he truly cared and understood my situation and my needs. I worked with him for over a week communicating about finances, credit, car needs, and my expectations for a good deal and a reliable car. As a single Mom, we worry about guys and salesman trying to take advantage of us and this was clearly not the case. There was a few deals on the table and Matt truly worked and fought for the best deal for me! While there, he even offered my daughter his iPad to work on and some McDonald's food during our wait to get into to finance. I am so pleased with my decision to purchase through Matt that I immediately took to social media to spread the word of the great service I received. I am so greatful for all that Matt did for me and my complicated situation. I totally recommend him and Mazda of Elk Grove to anyone that may be thinking of purchasing a new car. In fact, I will be bringing some family to see him real soon. Thanks again Matt for your awesome work!

Carmen Mejia

Sep 3, 2014

We are VERY happy with our brand new 2015 Mazda6!!! The customer service that we received from Josh Williams was far and beyond excellence! Thank you Elk Grove Mazda and especially Josh for facilitating us with the purchase of our new vehicle! Jose & Carmen Mejia

jperera

Sep 3, 2014

Mike at Mazda helped my fiance and I get our very first car and we are more than satisfied! Despite our average credit and this being our first time buying a car, Mike and the guys kept at it until they got us financed and driving away in our dream car, a Mazda 3. Mike worked tirelessly, during the nights, weekends, and his days off, to find us the perfect fit. We were not easy customers as we had specific requirements of our car, like low gas mileage, good fuel economy, and for it to be automatic. Nevertheless, Mike and the guys, including Nick, were determined to have us leave in the car we wanted rather than just the car we could afford/needed. These guys are really friendly and made our first car-buying experience one to remember!

andrea.reyes.98892

Sep 2, 2014

I came to Elk Grove Mazda after visiting 3 other dealerships. What I liked about this dealership was that everyone was extremely helpful and I didn't feel extremely pressured by anyone I came in contact with. As we approached the dealership we were greeted by Nick Ishihara. He immediately introduced himself and asked me what I was looking for. I already had a certain vehicle in mind, and he went and found it for me. For Nick not being in the business a really long time, I was quite impressed with how much he knew about the car I was test driving and all the things he was telling me to do during our test drive. It was the most thorough test drive I had been on. Once I decided I really liked the car and wanted to purchase it, Nick was very helpful, he worked with us, and he made my first time purchasing a car a great one! I worked with Steve in finance who was also extremely helpful as well. The only negative thing I have to say about my experience is the trade in process. I traded in my car and used some of the money as a down payment. I asked that the rest be given to me in a check. The night I purchased my vehicle I didn't have the registration or title so they said I couldn't get the check then. I completely understood and went the very next day with the requested documents. It's been a little over 2 weeks and I am still waiting for the check. I understand it takes time, but I did my part in a timely manner, and I would have appreciated the same sense of urgency. This of course was no fault of my salesman, as this matter is not something he attends to. I will definitely recommend this dealer and Nick to anyone looking to buy a car, I might just recommend they don't do a trade in.

deeskees_15

Sep 2, 2014

This is probably the 8th dealer I've been to, and man was it worth the wait! They were having a sale and I got the car of my dreams (2013 Mazda Mazda3) for a very good price! Ended up paying about $200 below what I wanted to max out at. Great car, come to find out it is pre-certified, which was awesome! Had amazing service, everyone was very nice an accommodating. Took us on the best test drive route out of everyone. Overall experience was definitely top 2 out of all dealers I went to. I would definitely go back if I ever wanted to trade or buy another car.

jgomez10

Sep 2, 2014

Wow!!!! We came to Mazda dealer in Elk Grove and must say it was very pleasant experience. It was very stress free, helpful and very knowledgeable. Our salesmen were very friendly, knowledgeable and efficient. I would definitely recommend Mazda of Elk Grove. Very happy with my purchase!!

momofstan

Sep 2, 2014

We were really impressed with the customer service at Mazda of Elk Grove. Our salesman was knowledgeable, efficient and friendly without the usual car buying pressure. It was the most pleasant and stress free car buying experience we have ever had. I would definitely recommend Mazda of Elk Grove.

Raman Nair

Sep 1, 2014

I was shopping around for a compact car for my son who goes to Sacramento State University. Not knowing the hours I happen to be there 15 minutes before they open on Sunday before Labor Day. Guess what? I was greeted outside by sales specialist Nick Ishihara who happen to be there early as well! He impressed me with a warm welcome and made me very welcome. He took time to listen to my needs and showed me all options. Nick was very professional, friendly and not pushy at all when I told him that I need to coma back later with my wife and son. I visited one other dealership to on my way home at the same Auto Mall just to do comparison shopping. I left there very disappointed. I later went back to meet Nick with my wife and bought the Mazda 3 from him.Nick made the difference in making it very a very pleasant and enjoyable shopping experience. I trust and respect this dealership. I worked with other car dealers in the past and this is by far my best experience. Kudos to Nick and his team. You guys rock!

stephen49

Sep 1, 2014

I went to Mazda of Elk Grove after having been to two other dealerships. I was approached by Michael K and I immediately felt comfortable with him. This was my first "new" car purchase and I was a little out of my comfort zone. Michael was easy to work with and was engaged with me the entire time, unlike the other dealers who seemed bored and detached. I felt Michael was straightforward and helpful. He spent a lot of time with me and walked me through the entire process.

botts526

Sep 1, 2014

Michael was very helpful and comfortable...made the long hours of waiting pass quickly. Got the Mazda 3 for the active safety features I was looking for.

hkfong

Sep 1, 2014

Thank you Garrett Oxnaes for finding the perfect car for us and for getting us a great deal. We are so happy with the safety features, performance and reliability of the Mazda3. Garrett you were a pleasure to work with.

jtmartin89

Sep 1, 2014

My name is Justin Martin and I came into Mazda of Elk Grove after reading amazing reviews online from Yelp, and so I came for a pleasant experience for my first time buying a car. I was immediately greeted by Matt Heidrich, who asked me questions about my price range for a car. After I gave him my initial run-down, he found me new and used cars that exactly matched what I was looking for. After I found and test drove the 2014 Maza3 that I wanted, he went above and beyond to get me the best possible deal he could, without being pushy or impatient. All the while, he let my brother play with his iPad and eat pizza too! That was very important to me as well - he is a very family and friend oriented person. After I received the go ahead that I could buy the car, I had a very smooth and pleasant experience with Steve Wray, who laid out the best plans for me in terms of coverage. After that, my car was ready to go, but not before Matt personally went and helped detail my car to perfection. He would not expect anything less than perfect. Lastly, he showed me all the extra features of my car, and seemed just as excited as I was to drive it off the lot and enjoy my new Mazda. Matt even told me that I could personally call him at anytime with questions about my new car, which made me feel that they had my back even when I drove off the lot. I am fortunate and very lucky to have had the experience I had at Mazda of Elk Grove. No place is better, not one. They were ALL about the customer, there was not one thing about my experience that was negative. Thank you so much!

MZalunardo

Aug 31, 2014

Great Car Buying Experience. Love our new Mazda 3. Rachel, Grant & Steve are a great team. Wouldn't hesitate to purchase a car from them again!

amc61111

Aug 30, 2014

I started on the internet because I was worried about being pressured to do more that what I intended. We was totally shock because once we got to the dealership we were shown total respectful and kindness, even when we questioned something or didnt feel it. They were knowledgeable and very informative about their vehicles, as well as patient when we had questions and concerns. They also worked extremely well as a TEAM in assuring you are comfortable and feel welcome.

eknoop

Aug 29, 2014

Mazda already had a leg up on the competition in our car shopping process since the best in class rated Mazda 3 S pretty much sells itself the moment you sit in it and feel how much better it is than other economy compact cars (the slightly higher price tag is more than justified). However, the sales service provided by Matt Heidrich made it nearly impossible to consider another dealer, let alone another car.In addition to being immediately friendly and likable, Matt has both an encyclopedic knowledge of and an absolutely genuine love for the product, and it shines through from the moment you meet him. We had already driven both the I and the S models at another dealer and knew that the glowing reviews the car has on the internet are correct, but Matt took us out and gave us the chance to really feel what was special about the car, which we didn't get at other shops. Honestly, that was enough at the very least to seal our choice of cars. However, what came next is what sealed our choice of dealers.Any salesman with any sense at all would have seen that we were a hot lead lead at that point, and many would have attempted to take advantage of us. Now, don't get me wrong -- Matt is a fabulously skilled salesman, and worked the sale well -- but he treated us like people first and foremost, respecting us and our decision making process while making himself available night and day for consultation, even on his days off. And when it came time to buy, he continued to amaze by acting as an advocate on our behalf in the negotiation process, making the process as transparent as he could, and by removing as much of the time and hassle associated with closing a car sale as humanly possible.This dealership's good reputation is well earned in general, by the way -- it has a pleasant atmosphere, generally friendly staff, nice always included freebies like an extended power train warranty, and working with Joe Luiz in their finance department was similarly pleasant -- but Matt's exemplary work was truly something special. I'll be recommending both him and this dealer to friends in the future, and hope to have a chance to work with him again the next time we need to buy a car.

so33

Aug 29, 2014

Nicholas Ishihara is awesome! I had been looking to buy a newer car but was completely overwhelmed by the whole process. I told Nicholas what I was looking for in a vehicle and my price point. He showed me several different options and was able to easily answer any questions I had. He wasn't pushy or annoying. I ended up purchasing a car that day. I would recommend this dealership, especially for first time buyers.

madariaga

Aug 28, 2014

He was friendly and knowledgeable. Helpful in achieving a satisfactory deal without being pushy. Would definitely recommend using this dealership, specifically Garrett for a fair deal and exceptional customer service.

Mary&Madaly

Aug 28, 2014

My husband and I couldn't be happier with our car buying experience at Mazda of Elk Grove thanks to Matt Heidrich, who took care of us from the get-go. Not only did he fight to get us the best price and financing, he kept us in the loop throughout the whole process as we corresponded mostly through email and text. He was very prompt and courteous in his replies, and he made sure that we had the best information possible to make a sound decision for our growing family. As pleasant and reassuring as Matt was over email and text, he was even better in person. His knowledge of the vehicle was impressive, and he was very thorough in getting us set up and familiarized with all the cool features in the car. Matt is truly an asset to the Mazda of Elk Grove team, and we don't hesitate to recommend his services to anyone looking for a new vehicle.

morbidelidy

Aug 28, 2014

I ended up at Mazda of Elk Grove at 9pm. Not only did they not turn me away, they let me test drive 2 vehicles & stayed while I went through the purchasing process with Steven. Nick & Grant washed & prepped my new baby as everyone else has gone home for the night. Thank you everyone!

lyonlover

Aug 27, 2014

I was in the market for a newer, more fuel efficient vehicle, but was trapped in gas guzzling SUV that I was upside down in equity on. Mazda of Elk Grove worked within my budget to find me a leasing option that fit my needs, and even worked in the extra mileage I would need and the negative equity into an affordable lease option for me.I'm thrilled to be driving the car that I want, and grateful to everyone at Mazda of Elk Grove for going above and beyond to get me into my new car! They worked hard to find something that worked for me =)

profbrandon

Aug 27, 2014

Maverick was awesome! He was patient and knowledgeable. There was no pressure throughout the whole experience of purchasing my car. I would highly recommend this dealership to anyone considering purchasing a new car. Thank you for the great experience!

brianrichards744

Aug 26, 2014

I have been doing a lot of research and debating over a few months time, and playing with what would work for my budget. Had gone to a couple dealers during that time but had not been treated how I wanted or given the deal I wanted, just did not get the right vibe to pull the trigger on a purchase. Had a day off from work with some free time so I decided to go down to Elk Grove and check it out and see what they had to offer. I was in email communication for a couple weeks with Garrett due to truecar.com and had looked at their inventory online, so I had a vague idea of what I wanted. Once there I delt with Michael and looked around there lot a bit, he was helpful but never pushy, was able to go back and forth on a few different features and he had some valuable input. I found what I was looking for on the lot and we started talking numbers. They met the price I was willing to pay. I had not gone with the intent to buy that day but they met what I wanted and I was wanting this car, also the whole process was so smooth. So I took home a 2014 mazda3 hatchback touring in the dark blue mica and have been very happy with the car and the service after purchase. All in all I got a great car, had great service, and a painless experience. One thing to note is that I never felt pushed to buy, I was very willing and able to walk away from the deal at any time, but I was given some very good tools and advice and a deal that worked for me.

jjyoung1

Aug 25, 2014

Had a great experience. I used truecar.com to find local dealers with the best prices. I brought my truecar sheet and showed up at the dealership. Two people immediately asked me if I had been helped (I was there to see their internet sales manager Garrett). While Garrett was finishing up with another customer I meandered around the extremely clean dealership. I sat down with Garrett and discussed what I was looking for, he showed me all the choices they had on the lot and described some of the differences between Mazda 3 versions (they have a ton). We then narrowed down the type of car I wanted (Not black/manual/hatchback) and off we went. He walked me around the lot to look at a couple versions of the car I wanted, pointing out any additional features they had. We then went on a test drive for 15 minutes and returned to the dealership.In an attempt to not write the longest review ever, I can easily say this was a great car buying experience. Garrett kept in contact with me over the next few days checking in to see if I had any follow up questions/concerns and to make sure I felt comfortable with the trade in price of my car as well as the price of the Mazda3. Once I was determined to buy the car, Garrett walked me through the process of gathering documents and preparing to purchase the car. The day of purchase itself was great. I had all my documents ready and Garrett was extremely helpful in walking me through the process, all the costs associated with the car and Mazda's service. I would have given them 5 stars if the finance manager didn't try and brow beat me into buying the extended warranty.

James Gregory

Aug 24, 2014

Mazda of Elk Grove worked swiftly to provide me with flexible solutions to help me get into the car of my desire. I appreciated their speed, thoroughness, and accuracy from start to finish.

shalana graves

Aug 24, 2014

After 10 years, no car payments. I was reluctant to I would like to thank the Nissan Team, for making this a stress free experience.

morpheusrlb

Aug 22, 2014

Very happy with our purchase. The sales representive and team worked with us to get us the car we wanted, on the payment plan we needed.

Mcaulder

Aug 21, 2014

I received great customer service at this Mazda location! Josh took the time to show me how to use ALL of the features in my new car and really made Mazda Elk Grove feel like a home away from home. Really excited to be driving my new car, and all of my co-workers love it too. Thanks again for all your help!

porourke

Aug 21, 2014

Elk grove mazda awesome. The staff was exceptional, and they worked with my budget. I love my new 2015 mazda6. I want to thank Rachel, maverick, and Steve for making my experience one to remeber.

David Berg

Aug 20, 2014

Maverick America was a very helpful salesman. He was not at all pushy and seemed to negotiate a fair price for the Mazda5 I purchased.

derek.formoso

Aug 20, 2014

i was more than pleased with the sales associate nicholas ishihara very knowledgable about the vehicle and made the experience a great one also the gm anthony trigs who came through on a great trade in value also sang chac in finance department made it quick and easy for us

ashleyymw

Aug 19, 2014

I came in on a whim and was help by Nicholas Ishihara, he was very knowledgeable about about the vehicle I purchased, as well as many others. I told them exactly how much I wanted to spend and he made sure I was under that price, also got me a very fair price on my trade in vehicle. Nicholas made the entire experience very easy and I left very well informed and with a vehicle I am extremely satisfied with! I highly recommend Mazda of Elk Grove and Nicolas Ishihara!

dweissenfluh

Aug 19, 2014

Came in and were shown what we were looking for. Was told we would get blue book for our trade but that fell a little short. In the end we found common ground on the price/trade. Waited a long time to sign papers. Took six hours from start to finish. Michael was great to work with!

tmmylala

Aug 19, 2014

Garrett Oxnaes, Internet manager, provided great customer service. He provided a great review of the vehicle I was purchasing, answered my questions and ensured I was knowledgeable about the car so I could make a well-informed decision. Thank you Garrett. I also want to thank Jaik who helped me with second test drive to help me make my decision to buy. Thank you to Vu in Financing for his help.

foos57

Aug 18, 2014

Maverick was a great sales person. He kept me informed of the status of my trade and the price of the vehicle I wanted. Took too long to sign papers. Price was fair.

Artmorales

Aug 17, 2014

Both Destiny and Omar were extremely professional and helpful in getting us into a new car. They were able to answer all of our questions and were patient throughout the process. We are very happy with our experience at Nissan and Mazda of Elk Grove. I highly recommend their service.

KAN58

Aug 17, 2014

An easy experience felt well taken care of. We were left alone to look, not a lot of pressure. Then when ready for the test drive so were they.Thank you.

mcera

Aug 15, 2014

As a first time buyer, I was a bit anxious about speaking with the sales associates but talking with Michael changed all that. He was quick to help and he answered all of my questions! He even made me feel at ease by telling me of his preferences, talking about his experiences, and always smiling. All the employees were very friendly and helpful. When it came to the financing, Steven was a delight to work with! There was no hassle when processing all the finances and paperwork. Everything just went by with ease. At the end of the day, I left with the exact car I wanted! It was such a pleasant experience to deal with people who are so committed to their job and who do it in the most delightful and supportive way possible.

kaytbugsdad

Aug 12, 2014

We went and looked at 3 different vehicles, before deciding on the Mazda 6. It was the most comfortable of the 3, best looking, and dealing with Kim Gruwell was a pleasure you don't see from most dealerships!!! She was very cheery (always smiling) and, if there was a question she couldn't answer, she went out of her way to find someone who could!!! We've had the car for2 weeks now, and absolutely love it!!!! Thank you again to Kim and the rest of the dealership for helping us make a very smart decision!!!

angelicassoeun

Aug 12, 2014

For several months now I have had my eye on the 2014 mazda 6. From dealership to dealership I was not getting what I wanted. Finally as I was shopping around elk grove while visiting family, my boyfriend and I decided to go into mazda. At first, we were only looking to finance, but as Josh explained us other options, we decided to do a three year lease on the 2015 model. Not only did we get the best trade in value among the other mazda dealerships we went to, they were also able to give us the monthly payments to what we wanted. They are probably the best dealership you can ever go to. Best customer service EVER!

bnlocote

Aug 12, 2014

After about a week or so of exchanging emails with Rachel the internet sales lady, and going to lott a few times and taking to jaik we decided to go in and test drive a car. I emailed Jaik and set up an appointment. My wife and I came in on Saturday, and dealt with Rachel and Jaik. It was a very pleasant experience, we actually had fun. We negotiated back and forth about price and options, but it was all very Light hearted and not all pushy. Even had a good time with the finance guy! He gave us the whole extra coverage lecture and we debated about everything! Haha it was fun. We both got what we wanted out of the deal and had fun doing it. I can honestly say that this was a very pleasant experience. My wife was very impressed with the young man,Jaik . He pretty much answered all her questions and was very knowledgeable about the mazda product line. My wife and I feel that both Jaik and Rachel were very much a post of us purchasing our vehicle from Elk Grove Mazda. The finance guy, we'll thats a whole other story! Haha thanks again for the great experience.We love our new car.

ekganzler

Aug 12, 2014

We have bought 3 vehicles prior to the Mazda 6 we bought yesterday and hands down the experiences we had with both Maverick and Matthew were above the best service we ever had. The process was seamless, smooth and stress free. We could not have been happier with out purchase and would not hesitate to work with them again.

Erinm1

Aug 12, 2014

I purchased my Mazda3 right after I moved here from the east coast. I worked with Garrett, who picked me up from my hotel about 30 minutes away from the dealer, which was extremely helpful. He was great about communicating with me across the 3 hour difference and worked with me on his day off when I was discussing purchasing the car.I had a few difficulties with getting the new college grad discount, but it seemed more like those were due to requirements that Mazda had and Garrett worked with me to make sure I got the rebate.

xaney40

Aug 12, 2014

I've been contemplating for several months on buying a car. I searched on the internet for several weeks and I finally went to Elk Grove Mazda to just looked around. Thanks to Matt Heidrich, I was able to leave there with a Mazda 3 at a price that I could afford. I would recommend Elk Grove Mazda to anyone who is the market for a new or used car. Thanks again!

Waterloo1957

Aug 10, 2014

Rachel Smolich was excellent to work with. She answered everyone of my questions and boy did I have some. She put me at ease even though I told her I still had to get my friend's buyoff before I made my final decision to purchase the car. Steven processed the paperwork in a timely matter. I am very happy with my purchase. Way to go to Mazda.

mbkohne

Aug 10, 2014

Garrett understood that I did not want to haggle over pricing for a new 2014 Mazda 3. I had done my homework. I test drove cars at other dealerships closer to my home and had decided what I felt was the right price for what I wanted. I initiated contact with Garrett via the internet and he immediately showed interest in my purchasing a vehicle from him. He made arrangements to get the exact car I wanted transferred from the Bay Area, at the exact price I wanted, and had it at his showroom ready to go the next day! All on only my word that I would buy it. Seriously? I have never had that kind of service! Thanks Garrett!

shelby.mcgee

Aug 10, 2014

After finding a car on Mazda of Elk Grove website and submitting a request for further information on a Thursday evening I had a very quick response from Matt Heidrich, with in a few emails had a time schedule for the next day's test drive. My intentions were to just test drive and get information but fell in love with the Mazda 5 and did not feel the pressure to buy like other dealerships I have visited in the last month. Mazda of Elk Grove definitely has the friendliest vibe one would ever expect at a car dealership. Thank you again Matt for my 2013 Mazda 5!!

cfabian

Aug 10, 2014

My husband and I don't make car purchases to often. I have been driving my 4-Runner for 17 years! I bought it when our son was born. It will now go to him. After researching for several months, I had narrowed it down to either the Mazda CX5 or Rav 4. After visiting several places and test driving several cars, we found the Mazda a Elk Grove to be the friendliest and most helpful. They definitely put at ease with no high pressure to buy. Rachel was very patient and gave us the time we needed to make our decision. Everyone we worked with provided excellent customer service! I absolutely love my car and my family loves it! Thank you Rachel and Elk Grove Mazda!!Connie Fabian

Sanchezea

Aug 9, 2014

We first visited the dealership back in January of this year. We were unable to purchase a car at the time. We were impressed with Josh and how helpful he was. So when the time came to look for a car again I contacted Josh. I gave him my wish list and the next day he emailed me with the information on a car and that was in my price range. Josh was not available but he referred us to Jonathan Alcoriza. Jon was equally helpful and was knowledgeable. Needless to say we left with a car that day. It was a great experience and stress free! We will recommend friends and come back here again and again!!!

keaganmendoza

Aug 8, 2014

Josh and the whole Mazda of Elk Grove team did an excellent job. They were able to get me the price that I wanted for the car that I wanted and everything was easy and fast. Everyone at the dealership is nice and friendly. I would definitely purchase another vehicle from them.

mwally42

Aug 6, 2014

Nick is friendly, helpful, and went the extra mile to make the deal work for me. I am very happy with my experience with all of the staff at Elk Grove Mazda, especially Anthony Triggs and Nick Ishihara. If you are serious about buying a car, even if you aren't ready to buy the day that you visit them, this staff will treat you well because they value and respect you and your time spent with them. Thanks a lot Nick. I really appreciate all you did for me.

kamalamarshall

Aug 5, 2014

I will preface this comment with disclosing the fact that I am a very very picky city girl, as in not-easy-to-please and very demanding at times. So, saying that Rachel was wonderful to work with is a very big compliment. She was very attentive to my questions in the early stages of the inquiry and went the extra mile to stay in touch and bring in other experts when she was unable to answer questions (that is awesome, b/c no one person has all the answers). She was also a fun person to work with, just very good natured. Grant, in finance, also went way above and beyond to make sure I had a deal that fit my budget. He knows his stuff and took the time to explain when I needed more info. He also seems well connected to lending institutions which is very helpful. I walked away with a gorgeous car that I absolutely love~

scrandell

Aug 5, 2014

After having a horrible experience with a Mazda dealership across town a day earlier I contacted Elk Grove Mazda by email. I received a response from Rachel who was extremely attentive and helpful. She went out of her way to help me on her day off. Rachel made arrangements with Anthony and Jaik to take care of me and my dad. When we arrived at the dealership we received quick and friendly service. There were a couple of buyers ahead of us and if not for that we would have been in and out of the dealership with our new car in around an hour. Even with the people ahead of us it only took a couple hours. I would recommend this dealership to anyone! Everyone was so great and they went out of their way to make sure we got the car we wanted at an affordable price point. It's not often you come across a car dealership like this and if I could give them 10 stars I would. Thank you Elk Grove Mazda!

ttuser

Aug 5, 2014

Great facilities and sales. Love my new Mazda! The finance department could be a little faster but overall great experience on buying my first new car.

hildaquiroz

Aug 5, 2014

It is rare that I write reviews or provide feedback. I only write reviews for extremes cases, such as those involving horrible service or noteworthy practices that exceed expectations. I find these types of reviews the most valuable, specially when making a financial commitment in the thousands of dollars. This is why, I am writing this review. If you are looking for new or even used Mazda, and haven't quite made up your mind on where to go or who to talk to: go to Mazda of Elk Grove and contact Matt Heidrich. From my initial e-mail inquiry at 9pm on an odd Tuesday night; to an immediate reply, literally within minutes; to a concise follow up call; and finally, what I would say one of the most pleasant (I KNOW!!!! PLEASANT) car buying experience I have ever had (by the way, this is car 3 for me, so I have vast experience with dealerships and the buying car process). Matt made me feel comfortable, and earned my trust by being incredibly patient, professional and knowledgeable. He really listened and focus on what I wanted and needed out of a Mazda. Together, we were able to spec out a car that I liked and was realistic. Mind you, I had a considerable list of items that I need someone like Matt to help me reconcile; such as a strict budget, a tricky trade, and the desire for some nice finishes on a car to make my commute much more comfortable (have a 2.5 hr commute in perfect traffic every day). Matt handle all of my transactions as if they were his own, taking a personal interest on my satisfaction, which is a rare quality, but also one that is greatly appreciate. He was my advocate and voice to the financial department, and in the end was able to negotiate a deal, that I know he would have negotiate for himself (how do I know this, I plugged the numbers into various car sites and they confirmed this - AWESOME DEAL) After all was said and done, he was just as happy and please as me. I would also say, that at this point, after all the paper work is signed, most sales associates/managers walk away, but Matt has followed up and even today has made himself available for questions, concerns etc. If your serious about buying a Mazda want someone to help you buy a car rather then just selling you one, go to Mazda of Elk Grove, and give Matt Heidrich a call.

robert.walker4129

Aug 4, 2014

After going to another dealer without any progress after four hours we left discouraged. Then we called Mazda of Elk Grove.When we got to the dealer they were very friendly and quick.A couple of hours later we drove home with our new car.

Stephanie Blackmon

Aug 3, 2014

From my first interaction with Josh through email until I finally purchase a car from him a month later - the entire experience was great. I have never had such a hassle free, easy car buying experience. There was no pressure, no sales tactics, just a really fast, easy, process that ended with me getting the car that I wanted for a great price. I cannot give Josh a high enough rating -- he deserves way more than five stars!!

Jdaniel1994

Aug 3, 2014

I was looking for a good car that was affordable for a kid in college with no family help. Josh went above and beyond what i could ever expect for a car salesman to go . He worked with me and my boyfriend for a couple days and worked even when he went on his birthday vacation. He did his magic and got us into a 2012 Nissan Versa Hatchback and we love it. Everyone at Elk Grove Mazda went against the norm of the stereotypical pushy car dealership. We are always going to go back. We love our car and couldn't be happier. Thank you again Josh.

josephdomino

Aug 3, 2014

Josh was extremely helpful and looked after us the whole time we were there. He made leasing a Mazda a wonderful experience! He even brought us coffee while we were signing papers!

Adrian Ford

Aug 2, 2014

Our experience was outstanding. When we arrived we were met and than introduced to Garrett Oxnaes. Garrett did an extremely professional and knowledgeable job of explaining the various options available on the Mazda Miata MX-5. Garrett answered our questions and made pertinent suggestions. We started with a manual transmission and soft top and after completing several test drives we selected the automatic transmission and hard top convertible. We highly recommend this dealership based on their commitment to outstanding customer service.

NSabeh

Aug 1, 2014

My entire experience with Elk Grove Mazda and Garrett was great. My first test drive of the CX-5 was back in March with Garrett. I wasn't quite prepared to buy a car then and he wasn't pushy. He kept in contact with me via the occasional text or phone call to ask if I was still interested in purchasing a vehicle. When I finally was, I told him the options and car color I was looking for and made an appointment. They didn't have the exact car I wanted in stock, but when I arrived it was sitting in the showcase box, waiting for me! Garrett was extremely professional and personable from the day I walked into the dealership til the moment he handed me the key and took my picture with my brand new car! Thanks Garrett! You were amazing!

molavarri

Jul 31, 2014

I came in with the intent to buy a Mazda 5 based on an internet quote and via emails with Anthony. I shopped around and this was the best price unless I wanted to go to the bay area. I heard that this dealership was great and I found that to be true. Kim and Anthony worked with me to get the best prices / rates and to find the car options I wanted. They got the car from Stockton while I filled out the paperwork. I will be in the market for another car soon and this will be my preferred dealership, Steve was a hard sell on the extended warranty . . . pretty impressive as I bought it. - Thank you!

pbeaum

Jul 30, 2014

I really felt Jaik was my personal advocate in putting forth 150% effort to get the price that I needed in this tough economy. He also explained the whole automobile features and purchase methods in infinite detail. He also let me take my time to mull over the purchase and all the options. He is a great asset to the Elk Grove Mazda dealership. In fact the whole facility really exhibits a tailor made number one customer service atmosphere.Thank you Jaik

Carlos Villalobos

Jul 30, 2014

This is my first time buying and Rachel did an excellent job making this a great experience for me. I let her know I had decided on a Mazda 6 after test driving multiple vehicles. She took me on another test drive to remind me of the cars quality and features. After deciding a price crunching numbers and financing was made easy. It did take long to get everything in order on monthly price, signing papers and getting the car out the door but it was for good measure and worth because the reason is they want to make sure they take car of you and get everything in order. It was a great experience and I am grateful that I made the choice to choose this dealership. The ratings they have are there for a reason and its because they make the overall experience of buying a car outstanding. Grant takes his time to run numbers for you and explains everything and Steven is one of the best well organized finance officers i have ever seen and explains everything for you and if you have doubt or questions he will explain the language to you in the contract or warranty.

gschlageter

Jul 29, 2014

We went to the dealership two times to try out the Mazda 6 and received excellent service both times. Plus, we were emailing with Matt for the week while we were deciding and he was extremely responsive, even on his days off. By the time we bought the car we had exchanged 46 emails, all within a week. We got a great price with excellent financing. This was the first time my husband and I had bought a car in ten years and it was such an easier process than either of remembered from a decade ago. I highly recommend this dealership!