McLarty Nissan of Little Rock reviews

Lolita Hastings

Nov 28, 2015

Great and fast service. Service tech was very nice.

Ellen Seaton

Nov 25, 2015

Employees are very kind, informative, and professional. They always take care of me and my car. I always recommend you all!

Aaron D. Bragg

Nov 24, 2015

i has been going to the same place to get my oil change for five or more years and the service is getting bad and I mean BA D...... i asked them to rotate my tries and an oil change, so they called me to let me know that my car is ready, so i was about to pay for it all they have done and notices that my tires has not been rotated at all but they was still going to charge me for it until i told them that they have not rotated my tires. so they went to talk to the guy that service my car and he told them that my tries are good and they did not needed to be rotated but they was going to charge me. Plus after i left with just the oil change two days later my oil light and filter light came on. So that let me know that they did not reset my oil or filter setting in my car, this is the third time they have done me like this. i really like coming to North Point to get my car service but if thing dose not get better i will have to find somewhere else to get my car services. I also would like for the service guy to show me that my oil has been change every time I come get my oil change because i really wonder is they really changing my oil and filter...I have been not please with the service I have been getting lately...... it is sad to say because i really enjoy coming there and talking to the people because they are real freindly and nice but the service is B A DDDD....... i am so upset with them right now i just dont know what to do. I bought my first New car from this places two years ago i love the car but it making me think twices about getting my truck form this place.

Christopher Cantrell

Nov 23, 2015

CHRIS VENZUELA IS A GREAT GUY AND IS THE ONLY GUY I WORK WITH IF HE IS OFF ILL COME BACK ANOTHER DAY. HE IS ALWAYS FRIENDLY AND TAKES TIME TO MAKE SURE EVERY CUSTOMER IS DOING OK WHEN THEY ARE WAITING ON A SERVICE.

TJ

Aug 21, 2015

After purchasing cars for the last 38 years, this was my best experience yet. Super friendly and no pressure from the general manager on down. Helpful in every department. Will buy from North Point again.

Sagacious5

Aug 20, 2015

Renaye is who I always deal with every singe time I go to the Nissan dealership, and out of all the service providers I've dealt with over the years, she is the best one! I recommend everyone to her! She's timely, friendly, helpful and just simply AWESOME! I always leave feeling great, knowing that she has made sure the best service was provided. I love that she's a people person and easy to talk to! Renaye rocks!

HollyRenae

Aug 12, 2015

Chris has always taken great care of me at the service center! I have never felt bad leaving there. He is always very informative and keeps me up to date on the services my car may need, as well as deals that they may be offering at the time of service. I have always been well taken care of! This past visit, I had the serpentine belt changed. On the way home, I experienced some problems with it and they were very quick to correct the problem with EXCELLENT care and consideration. I know I am in good hands! Thanks Chris and Mr. Kelly!

Trb

Aug 6, 2015

The people here are wonderful and will go out of their way to help you figure out what meets your needs and budget. They know what they're doing!

TDWILSON74

Aug 5, 2015

I love my Nissan family. Fred Daniels treats me like I am a priority and that will forever keep me driving a car from NorthPoint Nissan...

EMSanderock

Jul 20, 2015

It has been a crappy couple of months....but THESE GUYS! These guys right here (KP and Paul), have been the absolute highlight of my summer. I've loathed the car-buying experience for as long as I can remember, but the 2012 Nissan Rogue I bought from them this weekend makes the 2nd time I've walked off a North Point lot (hubby's car was from N.P. Toyota in NLR) thoroughly and incredibly impressed. I will definitely be coming back to North Point for everything I need in the future.Thanks boys!!! :)

Ed Terry

Jul 15, 2015

KP was great to work with. He was very honest and professional.

Angry dad

Jul 10, 2015

My son bought a car and financed the sales tax. He had a horrible time getting it. First they told him it was in the mail, then they told him they would overnight it, then they said no one was there to sign it, then they said it would be sent regular mail because they couldn't send it fed ex. Finally after two more weeks we found out they had fed ex it to the wrong address.

Abused Customer

Jul 8, 2015

Purchased a vehicle.. Process was illegal and had to use someone else insurance to get the vehicle. Returned vehicle in less than thirty days because I felt like I was forced into something I didn't want at the time of purchase. The manager and sales rep verbally abused me the day I returned the vehicle. They told me that they were going to ruin my credit and that I can not return it. They were unprofessional on handling the situation and fixing the issue. I left the car in their possession. Instead of the dealership trying to fix the situation, they took the car to a storage unit and sent me a letter stating all the charges to pay. This matter still hasn't been resolved because I do not want the vehicle. I called the corporate office and they were slacking on returning any of my calls. When corporate finally contacted me after three days, they said there is nothing they can do but pass my complaint off to the dealership because that decision is up to them on taking the car back.

Brad Burnette

Jul 4, 2015

Antonio and his sales manager really worked hard to help us out. As did the finance officer. We have plenty of income but bad credit and were worried about improving our credit and what we'd pay in the long haul for the vehicle as we are very budget/finance concious. I didn't feel like they jerked us around. They gave my wife and I space and privacy to discuss the purchase and didn't hawk us or push us. They ran multiple options for us to nail down loan terms we could work with. Also feel like they cut us a pretty good deal on the actual car price. I'm sure they still made their profit and commissions (and hope they did). I don't begrudge a business its profit. Good capitalism is win-win, and I felt like NorthPoint and my family both won in the arrangement. This was our first car buying experience and NorthPoint really impressed me. I don't like being pushed or hawked or rushed, spoke down to, etc. I feel like other dealers I've visited have seen me as the next sucker, and I don't appreciate that. NorthPoint was respectful and did none of those thing, which I can appreciate. If my next car is a Nissan (or other car they sell) I'll likely be visiting NorthPoint again.

Tamie

Jul 2, 2015

I have used North Point Nissan for years. I have always been treated well. I counter act long waits by going to a nearby theater for a movie. They even give me a ride there and back if I want them to. Cole helped me the last two visits. He is an awesome young man.

123abc

Jun 30, 2015

Will is a smart salesman and helped me made the right decision to drive the rogue 2015 out of the Nissan dealership though I had pre-planned to buy Honda.

Asteed

Jun 29, 2015

I was very impressed with the staff at North Point Nissan. Donny Baldwin, Benny Jo Roberts and everyone did everything in their power to make our experience perfect. Thank you so much

Dennis Oxley

Jun 26, 2015

After three visits to their service center, they were unable to correctly diagnose the problem with our 1996 Nissan Maxima that would die on start up and when running "cold." We spent $220 in diagnostic fees, with no solution to the problem, According to them, they never experienced the problem. Even after we allowed one of the mechanics to drive it home for a couple of days. But ever time we drove it, it died repeatedly. I guess we're just unlucky. We'll now be shopping for a new vehicle since we ran out of options with our Maxima. But we'll not be shopping at NPN.

Dennis Oxley

Jun 26, 2015

After three visits to their service center, they were unable to correctly diagnose the problem with our 1996 Nissan Maxima that would die on start up and when running "cold." We spent $220 in diagnostic fees, with no solution to the problem, According to them, they never experienced the problem. Even after we allowed one of the mechanics to drive it home for a couple of days. But ever time we drove it, it died repeatedly. I guess we're just unlucky.We'll now be shopping for a new vehicle since we ran out of options with our Maxima. But we'll not be shopping at NPN.

happynissonowner

Jun 26, 2015

I HAS ALWAYS BEEN A PLEASURE DEALING WITH NORTH POINT NISSON. THE ALTIMA HAS ALWAYS BEEN THE CAR OF MY CHOICE. OWNED 2006 SPECIAL ADITION ALTIMA AND JUST BAUGHT A NEW ONE TODAY.JARED HENELY WAS MY CAR SALES PERSON. HE WAS VERY HELPFUL .

Rhonda H.

Jun 17, 2015

I haven't had any repairs done to my car, so I couldn't rate it, but I can't imagine that it wouldn't be anything but exceptional! Antonio Davis was my Sales Consultant and he was awesome! Very polite and professional. The Sales Manager, Raymond Russell was awesome as well. It felt like a family atmosphere there. Hands down, doesn't even compare to other dealerships I've been in. I definitely would buy from there again.

Tajivet

Jun 17, 2015

Wil knew his vehicle. I ask good questions and he steered me to the right vehicle. There were no glitches throughout the process. I am very satisfied with my purchase. I looked at several before choosing the one that fit my needs.

Bar Brewer

Jun 10, 2015

Renaye and Brad have also helped me. They keep you informed and updated whenever work is being completed. They are respectful of time and getting job done. Sales personnel are also helpful and willing to go extra mile.

Connie

Jun 8, 2015

As always, our visit to this Nissan Dealership has been a good one. We are always treated with respect and truthfulness. The guys that wait on us are friendly and see to it that our vehicles are well taken care of. We look forward to working with you all .Thank you for the great service!

Gramma Beverly

Jun 3, 2015

Everyone we encountered were wonderful. Told the salesman what we were looking for and he took it from there. No trying to steer us to something more expensive. Not stressful as feared.

TDWILSON74

Jun 3, 2015

I went in to get a iol change fot my New Nissan Altima. I was greeted with a smile from Fred Daniels in the service department. They took car of me in a timely fashion giving excellent advice. Johnell performed my service and did a great job. I look forward to dealing with those two guys for a long time..THANKS

Pinky08

May 30, 2015

Great service department...friendly and eager to please. Fred Daniel's in the service department is great to work with! I love my Maxima and look forward to testing the 2016 Maxima!

Fletch1

May 29, 2015

This was by far the best experience we have ever had at any auto dealership. Will, Tim & Paul made us feel like family. Even all the others at North Point Nissan were so nice & friendly. That meant so much to my wife & I.

Nancy A

May 29, 2015

I love North Point Nissan every time I am there I am treated with respect. Love Renaye Benjamin! She signed me up for free wiperblades!

PH

May 21, 2015

I had my 5000 miles service for my 2015 Nissan Altima as well as a recall for my hood latch... I must say that Fred made sure that I was well taken care even down to washing my Vehicle !!!.. I would and have reccomended North Point to several people and will continue to do so... I really appreciate the setrvice I've received!

Shirlann50

May 20, 2015

I love the 2015 Nissan Altima Dark Blue, but love 2012 Rogue more!!Renaye Benjamin my Service Advisor was really great. She also arrange a car for me, she was really helpful. The not so friendly man that took care of my 2012 Rogue was not friendly at all. My quote that Renaye gave me was $115 which she said the price wouldn't change. The unfriendly man mention to Renaye when he was question about the $115 why did it change to $300 plus, she said he said what about.With Renaye help again I did paid $248.30. Will I I use North Point Nissan again, YES!! This is were I get my car service.

Sykes-Tabal1227

May 15, 2015

The people at this Nissan dealer are the best! They always take wonderful care of my 2011 Rogue, they value my time and always do what they can to help me save money. Everyone is friendly, professional and they always have a fresh pot of coffee.

Drew5379

May 11, 2015

Everyone at dealership was very helpful and made me feel right at home. They had all the paperwork ready for me when I got there and the process went very smooth and fast. My wife lovers her new Rogue and I'm happy the staff was able to make it possible for her to get it. thank You

bigsigma2

May 8, 2015

Everyone in the service department is always so helpful. Chris Valenzuela males sure that I am always well taken care of. Thank you guys for all your hard work. I will bring my car for service all the time.

sherisdestiny

May 8, 2015

I was very impressed with the way my salesman Brandon McGowan helped me find my car. Very knowledgeable and not pushy at all. It was an awesome experience! Thank you!!

AAAdventurers

May 1, 2015

We just purchased a 2015 Nissan Xterra. We bought a Blue Ox Baseplate and Lighting Set to tow our vehicle behind our RV. The service was provided by Gene Kook; an EXCELLENT tech. The installation was PERFECT!!! The slight modifications to the existing bottom panel, front fender and rear brake/turn/tail lights were done very smoothly and painted to match the original condition very well. The wiring harness connection port was BEAUTIFULLY done!! It looks like it was a factory job, not a modification/addition. ALL of our Xterra service work will be done at North Point Nissan. We will highly recommend North Point Nissan to all of our RV community/friends. Thank you very much!!

LisaKaye81

Apr 28, 2015

I look forward to Chris helping me!He is professional, polite and gives the best service.I recommend him to everyone! TY, Chris! YOU ROCK!

Jdockery

Apr 10, 2015

Amazing service! Ask for BJ!!! He was personable and helped me find a great deal. He also was quick, knew the facts and answered any and all questions I had!

John

Apr 6, 2015

Brandon McGowan was very helpful in getting me and my family a new vehicle. He was very friendly and professional. Brandon did his best to ensure that we were satisfied with the vehicle we were looking to purchase. I'd definitely recommend him and other staff to help you with getting a new vehicle!

Maxima#4

Mar 30, 2015

Tim is a true professional. He treated us with respect throughout the process. The credit department treated us great, too. Overall, one of the best car buying experiance that we have had!

Jeremy7780

Mar 27, 2015

I had a the opportunity to experience every aspect of this dealership.Sales - Kp ~ excellent salesman General manager ~ Dale ~ excellent Mechanic ~ Drew ~ ExcellentDetailers ~ Louis and Robert ~ excellent Many more employees were just really nice to me while I was waiting I can't name all the names sorry.I admit it was my first car buying experience from a dealership and I would definitely recommend them again!

Fred

Mar 18, 2015

I did not have an appointment and was using the Express Service. We live 2 1/2 hours away from Little Rock. Cole met us before I could even exit my vehicle. Took my information and got my vehicle in and out very quickly. He double checked my records concerning tire rotation and was very pleasant to deal with. Thanks for your great service.

burtashburn

Mar 17, 2015

cole always takes care of me when i come in he's a really good service advisor & never pushy & will never mislead you..... such a great guy!!

Michael Williams

Mar 16, 2015

After a horrible experience at Riser Nissan in Hot Springs the day before, I called North Point Nissan to inquire about the Murano I was looking for. I discussed the car with JOHN ZINAMON and drove up the next day to look at the car. We made a deal with a minimum of the "car dealer game" I had gone through the day before. John came in the day after we made the deal when I picked up the car to make sure everything went smooth on the delivery, even though he was coming down with a cold. JOHN ZINAMON and the entire team at Northpoint treated me with a 100% level of customer service. I don't recommend many organizations, but this one is an exception to the rule, especially in the car dealership area. Thanks everyone at Northpoint!

SherisDestiny

Mar 6, 2015

I had been shopping around, therefore dealing with several salesmen. This experience was by far one of the best experiences I have ever had when dealing with a saleman. Brandon was polite, curtious, and never tried to push me into anything I didn't want. It was all about me and it was one of the smoothest transactions I have ever made. He knew everything I wanted to know and very knowledgable about the cars I looked at. I love my car, and I will recommend North Point Nissan especially Brandon.

Debbie

Mar 2, 2015

Got my oil changed and was done before noon. I was a happy customer!

mark leverett

Feb 28, 2015

I was assisting my God son in making his first purchase. He was assured that he could qualify for a new program for first time buyers that would allow him to finance the car on his own. After going through the hassle of gathering the necessary information, my God son got to the table to finalize the deal, only to be told that he would need a co-signer, which they knew he did not have. This experience substantially soured his view of how business should be done. It also assured that I would never do business with North Point, even though I own three Nissans.

Tony

Feb 26, 2015

I am a long time Nissan owner and former employee. I was shocked by the level of non professionalism from the cashier. Everything else about my experience was and has been wonderful.

Amber Cuessi

Feb 25, 2015

I loved our car salesman Kelly. He was very funny and kind. We also talked to the manager Will. I loved how he took his time to come talk to us and set up a payment option that was right for us. I recommend them 100%

Dedra L Patterson-Pearson

Feb 19, 2015

I went to the dealership not really sure if I was going to able to even purchase a vehicle that day. Will Shirnes answered all of my questions and reassured all of my doubts and fears. He made me feel like I mattered that day and i drove away in a 2014 Nissan Altima Hybrid. My experience was awesome.

Kimmy

Feb 19, 2015

I went into this dealership in a panic. My car had been stolen just the weekend before. I visited 3 different car dealerships before and no of them were able to accommodate me. I finally made my way to North Point Nissan. Even though it was extremely close to closing time I was greeted with nothing but smiles. After explaining my situation to Will he put me in the best car I have ever had. I recommend them to any and everyone who asks me about a dealership. I will continue to buy my cars from them.

kathy1214

Feb 16, 2015

My car buying experience was pleasurable and easy. All involved looked out for the best interest of my car needs and financial expectations. I love my new Versa and I will recommend North Point Nissan every chance I get.

PH

Feb 13, 2015

I had a great experience working with Renaye. She was very professional and made me feel very confortable with her smile. I would recommend this dealership to others. This is our 3rd vehicle from North Point, it's a GREAT place and only to purchase a vehicle!

christopher

Feb 2, 2015

We are always made to feel important at this dealership. the staff is always friendly and very helpful with all our service needs. go to this one not hot springs!

M.S.

Jan 19, 2015

We had a great experience working with Brandon. He was honest, professional and very informative. I would recommend others to visit this dealership.. We love our new purchase

ricola

Jan 19, 2015

Always have a great experience. We have 4 Nissans, and have never had anything but exceptionalservice. Renaye is always willing to help, and always has a smile on her face. Everyone I have dealt with at the dealership is always friendly and smiling. I will continue to have my cars serviced here.

Yolanda Hyshaw

Jan 8, 2015

They let you know one on one what's going on with your car they always have a smile on their face.

Just a customer

Dec 29, 2014

Got my oil changed and was greeted by cole who always takes care of me.

LMD

Dec 16, 2014

My overall experience here was great! Very satisfied with the service! So glad I picked North Point Nissan to have my tail light looked at! Fred and Nic in the service department were very approachable and helpful! Definitely will be my "Nissan Place" from now on!

N.C. HARRIS

Dec 13, 2014

GREAT PLACE. EXCELLENT SERVICE. HIGHLY RECOMMENDED.

Camille Gil

Nov 30, 2014

Renae Benjamin is always there to help me. The service department goes above and beyond

Shaun and Sarah

Nov 25, 2014

We didn't show up to North Point expecting to buy the vehicle that we did, but woah, am I glad that we looked anyways and that Kelly worked with us quickly and efficiently reaching our true price point getting us a vehicle that will serve our family 100% better. We never thought a brand new 2014 could be in our budget but they did it, and even while my kids ran amok, they didn't flinch. That was the biggest blessing of all!! So if you have a large family or a handicapped child and you need an NV, go see Kelly, and if you just want a car, go see him too! You won't regret it! It was such a relaxed atmosphere and a great experience!

dojobug

Nov 24, 2014

We took three steps on the car lot before Brandon flagged us down to help us. He worked diligently to find the car perfect for us, and made us feel at home. The finance department treated us like family. Would definitely shop at North Point Nissan again!

Tracy

Nov 22, 2014

Great place. Nice people. Enjoy doing business there.

annetta12

Nov 20, 2014

Kelly was very helpful to me, all the people I met was very nice. Kelly answer all my questions that I had and made sure I understood.

csurepeddi

Nov 16, 2014

Everything is good about the dealership... They have nice customer service.. Help you know all the features of the cars and also all the available options.. Got a decent deal and happy with it..

gadams06

Nov 15, 2014

William - Sales Consultant, was AWESOME! Very friendly and straight to the point. He was able to build value and repore without being over-aggressive. I look forward to purchasing my wife's new vehicle in the upcoming months from Will and the staff at North Point Nissan!!!Frank - Finance Manager, was equally kind and very eager to earn my business. He was able to negotiate a deal that saved me money and time! I was actually in and out of the dealership in less than 1.5 hours. Very transparent and professional. I will be returning for years to come!!!

lrshubert

Nov 15, 2014

Very happy with the salesperson who helped us get into our dream vehicle, she was not pushy and was very kind. Her sunny disposition helped make a dismal process much better.

Chrisbeasley

Nov 12, 2014

Heidi gave us her full attention. Stayed until 10pm with us while we were finishing up paperwork and helped us get what we wanted. She was a treasure to do business with.

Gene F

Nov 5, 2014

Northpoint Nissan has serviced our Altima 2013 since it was purchased from them via the USAA auto purchase Plan. The service has been prompt, economical, efficient and reliable. Renaye is a great service writer and has always kept us informed as to the progress of the service and availability of the Altima. My wife and I will continue to have our Altima serviced at Northpoint Nissan. If this Altima ever wears out, we wouldn't hesitate to buy another one from Northpoint Nissan.

Karen H

Oct 16, 2014

Northpoint Nissan is a great place to buy a car. My sales associate, David, was so helpful! He was honest and understanding. He really worked with me to help me to get the cat I wanted and could afford. I highly suggest Northpoint as a place to buy your vehicle.

Robin Hargrove

Oct 14, 2014

We traveled 3 hours to buy from north point nissan. The sales Mgr. DONNIE, was very helpful, and Benny & everyone else, we dealt with, were super friendly! We were on a tight schedule, and they all worked together to make the buying process easy!! We will definately buy our next car from them, and suggest you do too!!

verbat

Sep 28, 2014

I expected my "first time buyer" experience to be scary and intimidating. Instead this staff made me feel like I could trust them, and that they were helping me instead of selling to me. Other dealers treated me like a kid and brushed me off, this team made everything very clear and they were very thorough when explaining the buying process. They understood the pressure of trying to make big changes as a college student, and overall I was amazed at their teamwork.

Tina Johnson

Sep 20, 2014

I love my Nissan FAMILY...Mr. Dale has the best staff ever from his sales staff to the service staff. I want forget his customer service department, they are wonderful also!

agregurek

Sep 14, 2014

I am always happy when I buy at North Point Nissan! I have bought my last 3 vehicles there and have never been disappointed. I have worked with KP all 3 times, and he always listens to my needs and wants. He works with me to get the best deal possible! I feel like I am part of the Nissan family every time I come in and leave.Very Happy Nissan Customer!Amy G.

DKH SR

Aug 25, 2014

i experienced great service with a caring compassionate technician (Cole Burrough) great guy.

La Juana

Aug 11, 2014

I was able to get the car I wanted at the price I wanted. The salesman was very kind and wasn't too pushy. I appreciate the respect and level of professionalism displayed by the staff. A great place to shop!

Recent Customer 99

Aug 4, 2014

Terrible customer service. Terrible communication. Terrible delivery. This dealership and staff seem to only be concerned with making a quick sale and not at all with customer satisfaction.

Vbucklew

Aug 1, 2014

I purchased a SUV yesterday and the whole time I was treated with respect! I did not bring my husband along to just see if I would get the shaft. I got the car I always wanted !!!! so far I am very happy with my involvement there for my fist time.. I will be going back for my car service. The salesmen that helped me was very helpful and knew alot about cars. I told him the color I was looking for and he found one.

Keith

Jul 29, 2014

I have purchased six vehicles from North Point Nissan over the past couple of years, and get them serviced there as well. The buying process is always simple, quick, and hassle free. Sales staff is the best!!! Service is the same. Always treated with respect and staff is very friendly. Very well trained and experienced service techs. My service advisor is Renaye, and she has always been great! Would, and have, told many friends and family to see North Point Nissan for sales, and or, service. You will not be disappointed...

Tara James

Jul 29, 2014

I contacted cars.com in the search for a vehicle when I came across great point nissian. I contacted them and have not had any regrets of doing so. They make sure their customers are very pleased and satisfied. If they dont have what your looking for or need they will make sure to their best ability to get it for you or try and put you into something that will confort yours needs and wants. They contact by email or phone to stay on top of making sure the customers are happy. Im very happy to announce that I have choosen them for my car experience. I will purchasing my car tomorrow. Good job great point nissian I give thumbs up to u guys. Keep up the good work...u will always have my approval against any odd...

andrewstonge

Jul 22, 2014

Excellent experience - David was very helpful and professional; he worked within our budget and we purchased two wonderful, used vehicles. Thanks also to Heidi for coming back to work one evening to finish the sales process. Would highly recommend David and this dealership to others looking for a quality used car at a great price.

Bakers

Jul 21, 2014

Buying process was organized and quick We called john zinamon because we liked and trusted him so much On a previous purchase. He found the vehicle we wanted in 24 hrs and even Came in on a Sunday to make sure we received it In time for our son's birthday! We got a great deal as well!

Darrell Bouscher

Jun 18, 2014

We were treated with respect. They were very nice to work with and professional.

christy

Jun 10, 2014

We have bought all of our vehicles there and it is always a pleasure taking our car there to get serviced. ...they are friendly helpful and never try to get you to do unnecessary repairs....

Vtx72761

Jun 7, 2014

I have had 2 experiences with North Point, the first was not great but I contacted the dealership and they went above and beyond any expectations I had for buying a car and fixing the situation and earned life long customers! Dale, Shane, Marsellas and A.D. made the 2 plus hour drive worth it and I am so happy with my car. If you are looking for a dealership that strives on customer device and will do what it takes to make you happy-BUY HERE!! THANK YOU NORTH POINT STAFF!

Steve

May 27, 2014

My wife and I had a very positive buying experience with Tiffany, Shane, and Heidi. I give them all a big thumbs up! Thank you all for not pressuring us. Good work! We are very happy with the deal we got!

Jim

May 22, 2014

I have been a customer of Northpoint Nissan for about 15 years, and this dealership has continued to improve over the years. I used to think Bale Honda had a great service department, but Northpoint has definitely taken the top spot. Sevice reps are knowledgeable, friendly, and go the extra mile to take care of the customer. The waiting area has improved greatly over the years. Technicians do a super job taking care of my cars. I own two Nissans, an Xterra and a Murano, and the main reason I own two Nissans is because of the service department at Northpoint.

Curtis

May 16, 2014

I arrived for a 8:00 am windshield replacement and a recall. In and out in a flash! GREAT JOB!

Antwanette

May 1, 2014

Jon E. Zinamon was very helpful with getting me into the right vehicle. He explained in detail about the vehicle and made sure I understood the pricing. He answered all the questions I as

Julia wilkins

Apr 22, 2014

Rnee is one of if not the best service rep, I have every seen. she always meets me with a big smile, as if I am the only person there. Yes by far she is the only person I would like to work with when I come for service for my car. She makes sure all my car needs are meant, and letting me know what I need to do to keep my car in good shape. So therefore, my hat goes off to Rnee and the dealership for having someone as excellent as her working there.

Survivor1

Apr 22, 2014

North Point Nissan LR, AR. I would like to let a supervisor know how she acted & performed her job duties for this company. Tiffany Garner was unprofessional, unfriendly, gave false info. about car that I was interested in. Gave info. NOT pertaining to subject of buying a car ! Acts mental , not a good employee ! She left several text messages on my phone NOT pertaining to car sales ! I would like a supervisor to contact me please, phone # is: 501-358-1409 & my e-mail address is leighastampatyahoo.com Thanks! Also, NEVER mentioned to me that she had to ask a manager about getting a loan approved ! Acted like she was the person that made the decision about the amount of money for the down payment & decision on the approval for the credit to buy the car that I selected !!!!!!!

Brian J

Apr 18, 2014

They worked a great deal , I actually went for a used car and they actually had a brand new vehicle shipped in for me !

RKCarter

Apr 15, 2014

Awesome Dealership! Tabitha Smith was a pleasure to work with. She was very helpful and knowledgeable! The finance staff went above and beyond! I will def recommend North Point Nissan to my friends and family!

samlane432

Mar 31, 2014

Awesome!!! Did exactly what they said they were going to do, and did it quickly!!!

Maxima owner

Mar 17, 2014

I recently visited the store for an oil change. Christopher V. was very friendly and professionally. I was very pleased with my service!!

Jrcf7177

Mar 14, 2014

We sat for 2 hours running numbers on a car that we were told was being brought over from a sister lot. We asked many times where the car was at and were told it was on its way.After we let them get financing settled we were told it was sold.Tim Hadley and the manager lied to us. They said they were in the business of selling cars and that was the only explaination.Don't got to Northpoint Nissan unless you want to be lied to.

Danniekha Philly

Mar 5, 2014

I normally have bad service issues with Nissan where they turn me away and tell me to come back due to them being backed even though I had to get off work early. This has happened 3 times and yet I still keep coming back. After one of the times I was turned away, I came back the next morning before I had to be at work and told them I had to be at work but they took a long time and decided to run my car through the washer even though I didn't ask them to and I was super late to work and got in trouble. Another time when I had time and asked them to run my car through the washer they did not. I wouldve have given them a 1 star rating if it wasn't for this last time when I actually got good service. The technician was very friendly and helpful. He even opened all the doors for me, very gentlemanly. The name on the service slip said his name was Cole but I thought he told me something else. Anyway, if it had not been for the service I received this last time I would have started driving further and out of my way to the Nissan dealership in North Little Rock.

Karen Rodriguez

Feb 26, 2014

Tiffany Mooney is a very helpful and experienced salesperson. Our experience was awesome from the start! North Point Nissan worked hand in hand with me on my first purchase of a vehicle and I highly recommend that everyone make them your first and last stop when buying a vehicle.

EG350Z

Feb 11, 2014

Chris from the service department was friendly, helpful, and enthuastic in assiting me through the process of fixing my 350Z. I highly recommend his service if you are thinking of taking your automobile to North Point Nissan.

SPhippsHarris

Nov 4, 2013

So my boyfriend goes to buy a car and finds a sensible one for an okay price at North Point Nissan and decides to buy. He signs all the paperwork and gets the key but it was late so they decide to finish up the financing Saturday or Monday and they would call him to come in and sign the last paper. Over the weekend he had the keys and we were discussing it but had other things to do so we couldn't go get it and they said they would call when the last paper was done, WHICH THEY DIDNT SEEM TO BE IN A HUGE HURRY ABOUT AND THE GUY SELLING US THE CAR WASN'T EVEN AT WORK WHEN WE CALLED ABOUT IT ON SATURDAY, so we assumed we would finish it up today. THE JERKS SOLD THE CAR OUT FROM UNDER US ON SATURDAY!!! Even though my boyfriend had the keys and signed the paperwork! Just sold the dang car and didn't even inform us! I will be purchasing a big SUV soon and we thought hey they seem nice and we'll buy it from them and these could probably be our car guys for all other future purchases. HECK NO!! WHAT JERKS! HOW DO YOU GIVE SOMEONE THE KEYS AND THAN SELL IT TO SOMEONE ELSE. If this is how they do business than how else do they rip people off? After this I looked online and we aren't the only ones they have screwed over. So I want people to know that if you need a new car go somewhere else!

bardega

Oct 20, 2013

I(Jane Bardega) have brought my Versa in for scheduled oil changes and have been treated just wonderful. The service writer Jackie is also terriffic. I have nooooo complaints as too the service we have recieved.

ryburnlawjr

Oct 15, 2013

Beware:North Point Nissan does not deserve your business. First, my wife and I tried to buy our Rogue at North Point. We were treated like children and basically told that the sticker price on last year's model was the final price- I assume because we are young. We went to another dealership and got the price we wanted and great service. North Point kept us going back and forth for 3 hours and, in the end, refused to negotiate. Secondly, I made the mistake of returning to North Point (it is close to my job) when I noticed that our Rogue's paint was messed up. The car is still well within warranty and, while they told me that the splotches I had were not warrant-able, they showed me that my paint was defective and had extremely heavy "orange peel." I was told by the service manager that they would have to repaint the entire vehicle. I said "great." They did an estimate. I waited 3 months and nobody called about painting my car even though I was told they would call. I called and found out that no warranty claim had ever been filed. I filed the claim myself and went to the dealership to have it looked at again. I was soon told that my paint was defective, but they would only paint the parts that looked the worst, not the whole car. This is a black car and I know that you will be able to tell that the car has been painted unless it is painted all at once- the whole thing. When I argued with North Point, they told me the offer was REVOKED!!! So I have defective paint that they said is covered under warranty and they refuse to help! They also told me their lawyers are "on it." So now I have defective paint that is covered under the warranty and I feel like have been threatened with legal action. DO NOT BUY A CAR HERE. DO YOURSELF A FAVOR AND BUY ELSEWHERE.

mikadwms

Sep 29, 2013

My experience with North Point Nissan has always been a great experience. Renaye is always there in the service department to greet you by name and answer any questions that needs to be answered. She always makes sure that you are informed about your vehicle before they start the work. If I had to tell anybody to take their vehicle to Nissan service department Renaye would be the lady to asks for. Keep up the good work...

Kenneth Hood

Sep 14, 2013

Christopher Valenzuela De Leon in the service Department is a great employee. He help me with everything I need every time my truck need service. I will recommend him to several of my friends and relatives who has purchase their vehicle at North Point when they need service. I rather drive to Little Rock instead of Conway dealership because of the service he provides.

jlanies911

Aug 28, 2013

excellent service,very friendly,very clean environmentvery ,courteous and punctual,dedicated and hardworking finance team,very friendly maintenance staff,well organized and professional,an people friendly environment

Janie Cantu

Aug 22, 2013

I was very pleased with John's customer service technique. He had a pleasant attitude at all time with my family and me. He was very concern with our needs and tried to meet them as best as possible and ended by selling us a New 2013 Nissan. I would rate John a 5 Star Sales Man and recommend him highly to other people.

Marie F.

Aug 21, 2013

My husband and I went looking to trade in our outdated minivan for an SUV. When we arrived at North Point Nissan we had already been to another car lot. We were greeted by our salesman Bryan LaRue who was very polite and did an exceptional job helping us find the SUV that was right for our family. We walked him all over the Nissan lot and when we thought it would be hopeless to find what we wanted Bryan looked up SUVs on the internet and found one we liked on a different lot in North Little Rock. He went out of his way to help us decide if the SUV he found was right for us that even though it was 7:40pm and they closed at 8:00pm he went to the North Little Rock lot got the SUV and brought it back to Little Rock for us to check out. It was exactly what we were looking for that compared to our minivan in space etc. that we bought the 2011 Honda Pilot from him that night. I have to say that Bryan has gone out of his way to help us; for example the check engine light came on the morning after we bought the Pilot and when I took it back to Nissan Bryan made sure that everything was assessed and fixed like new. He put me and my husband in a 2013 Rogue to drive until we were able to get the Pilot back. And he has even gone that extra mile out of his way as to walk me through turning off the anti-theft alarm on the Pilot after my daughter triggered it. Thank you so much Bryan for becoming a good friend to us though this experience and for your commitment to us before and after the purchase of our SUV. We will absolutely be back when we need another vehicle

jar head

Aug 13, 2013

provided service in a professional manner!! very pleased with the staff. very pleasant and knowledgeable. very pleased. thank you northpoint nnissan.

jmn loving nissan

Aug 13, 2013

Service Advisor Carl Daniel, made the service experience feel comfortable while waiting, and I especially appreciated not being rushed, and he showed he was very knowledgeable in helping the customer and courteous.. Thank U North Point Nissan and continue the good work, I always have sent my family and friends to get their nissan's no matter how new or old models they have Thanks again..jmn

Mary

Aug 2, 2013

I have purchased three vehicles from NorthPoint Nissan. My purchase experiences were very good, but my service experiences have been outstanding. The staff is very accommodating, I have never waited for help and have always left feeling like I was the only person receiving their attention and service. I am especially complimentary about Chris, the service manager, and Renaye, the customer service representative helping me. Both have gone above and beyond to take care of me and my vehicles.

Oldtimer ZMan

Jul 16, 2013

I bought my 370Z here several years ago. While the buying experience was as pleasant as that can be, the service experience has really been GREAT! My service writer is Renaye Benjamin and she always sees to it that my concerns and needs get addressed. She has always been very responsive to my concerns and seen to it that I get the best service work possible. I trust her and the quality of work I receive in the maintenance department. Their waiting area for the customers is first class too. Overall, this dealership is way above several other dealers I've done business with in the past. This is a very good dealer.

Ronbarb

Jul 10, 2013

We just bought a new 2013 Altima sedan and the salesman ,Bryan LaRue, went out of his way to make us comfortable. He provided us with cold water and his office on a really hot day. They did not have in stock the color we were looking for, but he went out of his way to find one in the state and had it delivered it to us the next day. he gave us a new loner to drive home until our new car arrived. All of the employees were respectful and made us feel very welcome. Ron & Barb Harris

Jeanette S. Farley

Jun 7, 2013

The most professional top notch staff Family atmosphere. the best service from LA to the South.

Bill

Jun 4, 2013

I bought a new 2014 Versa S plus, cash. All negotiating was by email/phone. They were extremely easy to work with & eager to make a deal. Everyone I dealt with was super! Would definitely deal with them again & recommend to anyone. My only tiny complaint was at the dealership to sign paperwork. This was the last day of the month (May) & they were extremely busy running some type of sellers contest & lots of folks were trying to get in on the deals. I had worked out all details, they knew at what time I was coming (I was 45 min. early) & I thought they should have had everything ready to go. (Write the check, sign the papers, leave). My daughter & I waited 1:45 hrs to be called back to finance & finish the deal, my only slight complaint (still gave all 5's). I expect it would be much better if not end of month (kinda like revenue office-ha). They all were very friendly, helpful, eager to please. I'm 61 & have bought alot of cars thru the years, last 3 by internet, so I have definite experience. This was by far the easiest most pleasant dealership (people) to do business with!

Karen F

Jun 4, 2013

This was my first time working with Renaye and she did not disappoint. Will be back.

James Bunn

Jun 1, 2013

I want to thank Kelly Cockrell for all he did to get me into my2007 GMC sierra 2500 truck I really love it and I will tell everyone I know that is in the market for a new r used vehicle north point Nissan thanks again

Levern Johnson

May 29, 2013

I do not write reviews. Excellent, friendly, knowledgeable, no high pressure, answered questions that was asked with knowledge, and if I need him can contact later if any questions arise.

Shannon

May 22, 2013

Nate was great! We appreciate his help as well as the gentleman in finance for their excellent customer service skills as we were purchasing our new car. And thanks to the other gentleman for giving my daughter a balloon! Everyone was very welcoming and friendly.

Anita

May 7, 2013

I recently purpchased a 2013 Atlmia coupe, my sales experience at North Point was great. There was no hassel, they met all of my needs, and were very professional. Couldnt have had a better experience.

Linda Kemp

Apr 3, 2013

I recently purchased Nissan #6, and I am extremely happy with my purchase. My salesperson (Keiko Meeks) was courteous, friendly, knowledgable, and sensative to my needs and requests. This was a very pleasurable and comfortable buying experience for me. I have, and will continue to, recommend Nissan products and services to my friends and family. When I am ready for #7... I will be back! Thank you, Keiko for assisting me with this purchase. I left the dealership feeling confident and very, very happy!

Susan first time Nissan buyer

Mar 30, 2013

Chris has done a great job with improvments over the past year in the Service Department. He is always there to greet you with a smile and friendly inquiry. If your expectations are not met, he will inqire and take care of business to ensure your are satisfied. I appreciate knowing I can count on Chris and his team at Nissan to take care of me and my choice of transportation.

Lauren

Mar 26, 2013

I was able to work with 3 different salesmen on 3 different days and all 3 were better than most other salesmen i worked with at other dealerships. I was able to afford and get the car I loved with the help of the workers there. When I first came in, Will helped me decide which type of car I wanted, and Nate did a great job helping me finally get the car. Great customer service!

Dwight Camp

Mar 15, 2013

Exceptional service. Frank the service associate was courteous and very helpful getting my car serviced in a timely manner.

Kim

Mar 8, 2013

Best car buying experience we have ever had. Will Shirnes was great!

Breezy Carol

Jan 30, 2013

I am IN LOVE with my 2013 Nissan Juke! The ride is amazing and the interior is so roomy! Kelly Cockrell at North Point Nissan was absolutely fun to work with in making this deal!

Jean Langford

Nov 30, 2012

I love North Point Nissan!! The service folks there are friendly, fast,

JoeSmith

Aug 31, 2012

Everything was great! Renea did a wonderful job and got me out fast.

Fee Fee

Aug 30, 2012

Was greeted when i walked through the door. The salesman met all my car needs and I did'nt have a problem at all. I would refer him to anyone who needs to buy a car or truck!

Benjamin

Aug 12, 2012

Great experience, great people, great price, definitely will go back

Used Car Buyer

Aug 7, 2012

I found a car online that I wanted for my daughter. Phillip contacted me and was excellent in facilitating the buying process. I live over two hours from Little Rock and he arranged for me to buy the car and delivered it to my door. I could not be happier.

Bengalsonly1fan

Aug 4, 2012

I am VERY happy with the vehicle I recently purchased from North Point Nissan. Not only did I get the exact car that I was looking for, I also got a great deal on it. Kudos to Bryan LaRue and Will (don't know his last name - sorry!) for all of their help.

Nissian Altima Lover

Aug 2, 2012

I love my new Nissian and I appreciate Northpoint. The buying experience was awesome.

Hmmm1

Jul 18, 2012

We called ahead to look at a car and someone named Nate said it was still there. Mind you, this was right before we came. When we arrived, it turns out the car was gone and Nate happened to not be there. Right. The person who was there tried to help but I would not trust this place again.

candlesrme

Jul 16, 2012

The salesperson was great and understand the important of staying within my budget. I enjoyed buying the car for North Point Nissan. Plus the service was great.

Stephanie43

Jun 3, 2012

I had a great experience with North Point Nissan and John Zinnamon, because he was willing to work with me and to get the monthly payments where I could afford them.

johnsonwh1

May 23, 2012

I currently had an expiring lease agreement. I have been looking around different dealerships to find a vehicle to purchase. I came in to Nissan, only to test drive a Juke and Cube with no intentions of a purchase. When I arrived outside the dealership there stood this salesman (Dusty Combs) with white sunglasses. I told my companion to avoid looking at him because he probably would not be able to assist me with the expertise I was accustom too. Well, to my surprise, he was knowledgeable, courteous and provided me with superior service. Dusty, conferred with the floor manager, Kevin Richardson. Together, they provided outstanding service and maintain a consistent,courteous, presser free efforts to make sure all my endeavors regarding a purchase were met. Way TO GO NISSAN.....WITH A SALES DUO OF THIS CALIBER SALES CAN ONLY GO UP!!!!!!!

law71

May 22, 2012

John was super! He got us the price I wanted on the new truck and trade-in. He listened to what I said I wanted in a truck and took me right to the one I purchased. Truck had a glitch in the computer a few days after purchase and they got it in and fixed right away.

morettim

May 22, 2012

This was without a doubt the best car buying experience we have ever had. We did our entire deal with USAA car buying service and the entire event could not have been better. We never felt pressured and ALL our questions were answered in full with no "dancing". We will definitely recommend this dealership to others.

bdun

Apr 27, 2012

This was by far the best experience buying a car I have ever had! I got a great deal and everyone was so friendly and helpful. I would recommend giving them a chance to see if they can make the deal you want. You will not be disappointed! I have never owned a Nissan but I am already in love with mine and will probably be a Nissan fan for life!

spence

Apr 22, 2012

We went in to look at pre-owned cars but the prices were great on new! We bought a new Nissan Versa. All the people we came in contact with were friendly, helpful and very knowledgeable. I have recommended this dealership to my friends!

MDS3022

Mar 23, 2012

I wasn't looking to buy another vehicle but was comparing /Nissan to other brands. Our son bought a Nissan several years ago from this dealership and has been completely satisfied with what he bought and service. From the time I met the salesman until I walked out with my "new" purchase, I was impressed that the dealership did EVERYTHING that they said they would do, in a timely manner. They worked with me in everyway to insure that I was satisfied and most of all there was NO HIGH PRESSURE to buy anything. I would highly recommend North Point Nissian to anyone wanting a great company and product.

Djhunter

Mar 21, 2012

Over all had a great experience with NorthPoint Nissan dealership. Dennis was a great saleman answer all our question. Would recommend this dealership to friends.

ahendricks111

Feb 16, 2012

sorry service. slim slam operation. daughter bought 2008 titan use and drove off lot with 2 front tires bald on inside and bad front end? they did the align with parts at nc. but 2 front tires im sorry. truck was never look at before it drove off lot .. Bad from front to rear on np

kdelyes

Nov 30, 2011

I would not recommend this dealership because at the expense of its bottom line it does not appreciate its long-term customers, utilizes employees who have (or exercise) little common sense and apparently only responds to complaints when it receives one directly from Nissan (no doubt because it's hoping customers will not exercise the energy going directly to Nissan). I purchased a certified used car from this dealership in April 2010. Three months later, my alternator went out. When I returned to the dealership to have it replaced, I was told by the used car sales manager at the time that though there was nothing wrong with the battery, they were going to replace it just to be on the safe side as the alternator and battery work in conjunction with each other. Two days ago, approximately 1 year and 4 months later -- well within the traditional warranty period of 2 years provided by ANY RETAILER ON ANY CAR BATTERY SOLD, my battery died. When I returned to this dealership yesterday for replacement, I was told by a service representative that the battery replacment would not be covered by the warranty because it provided a one-time only replacement and I'd already had one battery replaced. Ridiculous given that the first replacement at 3 months should not have been necessary - esp. at the expense of my warranty's one-time only replacement provision. Therefore, I of course expected the dealership to step up to replace the battery at its own expense (which is what should have occurred the first time they replaced the battery), so I spoke with Kevin Richardson, one of the used car sales managers. After I cut short his intended explanation to me of how my habits may have caused the battery to fail in such a relatively short time, he finally went and spoke with the service department on my behalf and returned to advise that they once again denied coverage for the battery replacement. I left without having the battery replaced and immediately contacted the Nissan One-to-One Center (that conducts customer service surveys for the service centers) as well as the consumer affairs department at the Nissan national office, lodging complaints with both.This afternoon I received a phone call from the service manager at the dealership who after initially offering me the token free oil change, did offer to reimburse my expenses related to purchasing and having installed a new battery yesterday at another facility. However, while I appreciated his effort to right the wrong that occurred yesterday, clearly this dealership responded to my complaint only because I had to exercise the frustrated effort of contacting Nissan directly. Yesterday the North Point Nissan dealership employees were not at all concerned with my complaints and level of frustration with their glaring lack of common sense and/or unwillingness to recognize their responsibility in the issue that arose. As a result, yesterday I was forced to waste additional time and money having yet another service center replace the battery that North Point should have been decent enough to replace while I was at their center, which clearly did not occur. I have little time and even less money to waste; therefore, I expect a much higher level of customer service from entities that I patronize - esp. on a regular basis. I am very disappointed with North Point Nissan, and I will no longer be a returning customer.

Chozinn1

Nov 23, 2011

I love North Point Nissan, everyone there is nice and courteous. Tim Hatley is one of "THE BEST" salespersons that I have ever met. I can see him working in higher positions at Nissan. This is the second New vehicle that he has sold to me and my Hubby. I appreciate all that he has done to make my family happy about our car buying experience. Businesses need more people like Mr. Hatley!!!!

Shellijohn

Oct 30, 2011

We had a good experience with Dealership and love the Nissan Rogue. We would purchase there again. Over all great experience. Would recommend to someone else.

revjwh

Sep 17, 2011

Great salesmen!!! Had some trouble with the detail, ended up replacing some damaged parts. Tim Hadley and the sales management took care of it. I would recommend this team to anyone.