McLaughlin Subaru reviews

M5530045

Oct 6, 2016

They had great service, Brandon Ellis was very helpful, he made sure we got a great car for a good price and I love how Antony Castro made sure we stay in our price range! They were very helpful! Would recomend!

PNTSZQT

Oct 5, 2016

From start to finish, I really enjoyed working with Kim because I felt like I was working with a friend, instead of a car salesperson, although we had never met before. She was sincere and authentic in building rapport with me and learning what my needs were and what was important to me. My experience with Kim Hicks was excellent and will be referring people to see her for assistance with their new vehicle purchases!

GregB

Oct 1, 2016

Most people compare their car buying experience to having a root canal. We've purchased two Subarus from McLaughlin Subaru and I've been pleasantly surprised both times. Jesse Lester is an informed, no pressure sales associate who really went the extra mile to get us in the right car, at the right price. We had no doubts about buying a Subaru (We've owned eight of them now) so it was just a matter of picking one with the options we wanted. No pressure from Jessie to upgrade, and we were under no pressure to commit before we were ready to pull the trigger. Once papers were signed, Jessie took the time to really go over all the new features of our new Outback, and encouraged us to come back anytime with questions or a review. I feel that we have formed a relationship that will serve us well for future purchases.

Lady 1213

Sep 30, 2016

I went to the Subaru dealership for the first time and was pleasantly surprised. I know the quality of the Subaru but did not know the extraordinary people that work there. Everyone was so helpful especially Kim. She was fantastic! She was there to answer all my questions and yet gave me the space to check things out. Subaru is a great value with great people!

Blue wagon

Sep 28, 2016

Jessie Lester , I'm Looking to make deal, but I thought the deal was falling, but Jessie made it work. The paper work was done and he walk us around the dealer ship. Then before leaving, which was getting late, he spent time with us on the details of the car bumber to bumber. And he said if we need any help in the future, please call him. They had refreshments for us which was very nice. Everybody I met was very nice. They even turn air condition up for us.

Happy Customer

Sep 28, 2016

I have been looking around at other Subaru dealerships, but found Kim Hicks and the sales department at McLaughlin to be much easier to deal with. I received an E-quote online and was contacted within hours by them to answer all of my questions and give me no-pressure suggestions for how I could arrange a test drive and secure financing easy since I live well over an hour away. They have a professional straight-forward approach that I appreciated. I would recommend them to anyone:)

Outback Skier

Sep 13, 2016

Everyone at the dealership was very friendly and helpful especially Kim Hicks.I was especially impressed when the service manager, Beth, went out of her way to meet me.

MattOx

Sep 10, 2016

Likely the classiest dealer in the Quad-Cities. Has a superb Subaru mechanic named Nathan Hinman. And if your looking to buy, request Kim Hicks. You will not be disappointed.

ARK79

Sep 3, 2016

Kim has sold our family 3 Subarus. She is friendly, honest, and not at all pushy. She is very easy to work with, prompt with questions, and always kept us informed on the status of our vehicle that we custom ordered.

Cook

Sep 3, 2016

I had done some research about the Subaru Impreza a year ago, but we put that off in favor of buying a boat. Unfortunately, my wife's old car decided not to wait patiently for an extra year before dying. I went in knowing exactly what I wanted. McLaughlin had a couple models with everything I was looking for in a Sport Impreza.I went in expecting the worst, car salesmen have a bad reputation, like lawyers it comes with the territory I suppose. We got out and looked around for a few minutes before we were approached by Nathan Gorzney. We talked to Nathan, told him what we were interested in and also asked about what used Impreza inventory they had. He was courteous and friendly. We walked around a bit - it was a beautiful day - to look at the used stock, then we went inside to talk. We felt at ease and didn't feel any pressure. We talked about what we wanted and decided to test drive one of the Sport Premium Imprezas in the lot. Nathan did bring up looking at the Legacy, but I didn't feel any pressure to, rather it felt more like he was concerned since I am 6'3" with a large build, and I looked cramped in the Impreza since it is classified as a small car. While I don't have much room, the seat is still comfortable and the leg and head room are adequate. Also, my wife is 4'11", and the car is primarily for her.We ended up working with Nathan to purchase the car that day. Nathan and McLaughlin Subaru really try to make you feel at home and part of the family. The dealership was clean and bright, and everyone was friendly. We did finance part of the car, so we also worked with Joe and then Robert Coronado when we came back after lunch. Robert was friendly and patient while I read all the fine print. We ended up talking about the history of McLaughlin, which lead to me mentioning my job, and that led to talking about fishing, which turned out to be a common interest.Overall it was a great experience. Thanks Nathan and thanks Robert.

kmkirlin

Aug 30, 2016

Bought a 2016 Subaru Outback from Brandan Taber after initially contacting dealer online. Got back to me promptly & reviewed vehicles in stock & awaiting delivery. Gave me an excellent price well below invoice. Set up delivery as soon as the vehicle was in stock. Vehicle was spotlessly prepped & ready to go when I arrived from Des Moines. He reviewed vehicle features with me. Financing guy was prepared, helpful & didn't push extras at me. I left the dealership an hour after I got there. Good people to do business with.

subaru

Aug 27, 2016

I was very impressed with the sales department.Brian Cox has a lot of information on product. The sales area and service waiting areas are very clean.Show room vechicles are displayed very well. Service area is also very clean.I think it's a well managed dealership.

Hutton65

Aug 21, 2016

After owning three Toyota's, I purchased a Subaru Legacy from Dan Machu. He took the time to find out what my needs were and helped me find the right vehicle. From start to finish it was a pleasant experience. Wonderful to deal with and always completely satisfied!I highly recommend Dan Machu to anyone looking to purchase a vehicle!

Chuck W

Aug 18, 2016

To start with, I do not like to shop.Recently purchased a Subaru Outback from McLaughlin Motors. From the moment I entered the dealership I was greeted by Matt Campbell with a friendly relaxed manner as he inquired as to what I was looking for. (for what I was looking.?) I had heard about the Lane Departure warning but was amazed at all the other safety features that are available. Needless to say, the enhanced qualities of the car require a lot of complexity, as confirmed by the thickness of the Owners Manuals. Matt patiently ( I am in my eighties) explained the operations of the many features. He also made it clear that he will be available for any questions I may have in the future.A happy Outback owner.

Jim Corder

Aug 11, 2016

Sales person Kim Hicks was not only gracious but unusually well informed about the features on our new Subaru Outback. She gave my wife and I two hours of instructions covering every feature. This was done in an enclosed, air conditioned and private area and our new car sparkled with intentional attention to cleanliness. I knew the Outback better on the day I drove it home than I knew the Honda Odyssey I traded-in, after driving it ten years.Robert Cornado was very professional, but not pushy in explaining extended warranty, which we purchased, and other options.The dealer showroom is well equipped with a great assortment individually brewed specialty coffee and assorted pastries.Follow up included a shipment of delicious chocolate cookies, a gas card and a coupon for Whiteys ice cream.

Memd

Aug 11, 2016

Start to finish, this was the best car buying experience I have ever had. Upfront dealing, no pressure, great dealership and people. Kim responded to every one of my emails quickly and knowledgably. I drove over 90 miles to this dealership and I would again(but it's a Subaru so it will be years before I need to :)

NDirish

Aug 6, 2016

The process of buying my Cadillac began with Jon Elliot and icluded a few others. Throughout the entire process I was treated with integrity by people who truly cared about earning my business. There was never any pressure to make me buy something. I highly recommend working with Jon Elliot. The man works hard for you and is sincere in his efforts. From beginning to end, wonderful people to work with.

Robstr1969

Aug 3, 2016

We started to think about car and we checked first on line.Kim Hicks contacted us by email.She supported us a lot and she gave us all the information we needed.Anyway we gave a chance also to some dealers of other Japanese brand in our town but at the end we decided to go back to McLaughin in Moline!They know exactly how to handle a customer.We like them, Kim and her manager, Beth from the service and Robert and Lindsay from finance.Great team !

mvnight

Aug 1, 2016

Sales person worked very hard and got the deal done. The inventory was large and ranged from low to high end. This is our second Outback so I know the service department is excellent.

Vincent Manrrique

Jul 30, 2016

My husband and I were in search of a used car for our teenage daughter and had bad experiences with other dealerships before finally going to McLaughlin. Our trust was hindered because of the initial dealerships we visited, and were skeptical at first because a '04 Saturn Ion we were interested in sounded perfect. At another dealership, they said the same thing but it was mechanically unsafe. This was not the story with McLaughlin. Our trusted mechanic even goes and gets his car there and he said they are a very reputable company. This made me feel more secure considering my previous experience with the other dealership mentioned previously. After getting it inspected, there was NOTHING wrong with the car. Back when we first stepped out of the car, they did not bother us like vultures like all the other dealerships. They were very polite,professional, and not pushy at all. We worked with Dan Machu, George McClean, and even the owner Greg Swanson and had a pleasant experience with them all.They treated us like family; they are the most professional dealership I have ever dealt with. I have peace of mind now that my daughter is driving in a safe,reliable car. We have already recommended them to many and will consider buying a new car at McLaughlin in the future.

QCcari

Jul 27, 2016

Seriously. Upon entering the dealership I was greeted by a sales woman who was by NO MEANS pushy or obnoxious. We discussed what I was interested in and pricing. Kim was a woman of good humor and professional in her negotiations. She found us a car for the price we could afford. Robert in the finance department throughly explained packages and warranties. I can't say enough about our good experience at McLaughlin Subaru. We left the dealership feeling like we found "new friends".

Michael E. Wignall

Jul 24, 2016

It was love at first sight! She was so beautiful! She placed huge smiles on our faces! Kim wasn't too bad either! Jesse met us at the door and led us to the car.We both knew when we seen the Crosstrek, it was the one for us. Coming from a Ford Focus, it was a trade to a luxurious vehicle.Working with Kim was God send. Pleasant, funny, down to earth. Thanks a milliion to Kim and Jesse.

Susan

Jul 8, 2016

I was trying to work with local dealerships for obvious reason, with one reach out to Kim Hicks at McLaughlin Subaru I had nothing but a positive experience. They did not sit around for hours playing "best deal" they went from the beginning knowing we did not want to travel the distance and play that buying game. McLaughlin Subaru was ready to sell a car and they did!!! I was sad to get rid of my little 2010 Kia, but Kim put me into a beautiful legacy. She was kind and on point. She actually came in on her day off because that was the only day that worked for me! I can't even begin to express all the positives from this facility compared to just driving through a Subaru lot in Dubuque. Day and night experience. Thank you Kim!!! Can't wait to work with service next week to finish up extras added.

Flower girl

Jun 28, 2016

I knew what I wanted when I got to the dealership, Brian seemed to understand the value of time and went out of his way to make the process seamless. I am extremely pleased to say this was the easiest and quickest vehicle purchase I have made tractors, combines delivery vehicles it all takes more time than I usually care for.Thank you so muchKathy M LubbsPresidentGenesis Nursery, inc.

Ray Harrison

Jun 28, 2016

When time approached for replacing my Toyota Venza, I first looked at the Volvo XC60. I liked the features of the car and have been impressed with the overall record of Volvo. However, I got distracted by the new Jaguar F-Pace and Cadillac XT5. I test drove both vehicles but decided to come back to the XC60. Greg Moroni was very helpful in this regard. He took the time to assist us with all of our questions and arranged for the test drive. He did not pressure us, but helped us in finding the right car (although it was not the car he first picked out for the test drive). Also, Brian Cox took considerable time to train us on the special features of the XC60. Both were very helpful, patient, and understanding in our desire to get the best car for our money. Even though I plan on moving soon, I have high regards for these sales professionals and will contact them again when the next vehicle replacement period arrives.

Kent123

Jun 27, 2016

Great buying experience. Kim Hicks is our salesperson of choice. Will definitely return when in the market for another Subaru. Just hope Kim is still there.

Jrh

Jun 19, 2016

Everyone was very helpful and friendly. They made what can be a stressful experience very easy. I dealt with Kim online, and when I stopped by the first time Kelly was very helpful explaining the differences between vehicles. Robert was very pleasant to work with on the financing.

Rdracer

Jun 18, 2016

Kim really helped our family with our new Subaru. She was straight forward and timely during the entire process. We will definitely be back to see her.

BobTallitsch

Jun 17, 2016

This is not the first car I have purchased from McLaughlin - it is the 5th! The sales staff and service staff are amazing. Yes they care about sales etc but they also care about you the customer and your satisfaction with the entire purchase process and the service of your vehicle for as long as you own it. This encounter, like all previous encounters, was simply excellent in every way. I worked with Kim Hicks and she was outstanding.

Crotonboy

Jun 16, 2016

My wife and I were interested in a new Subar. We checked with a few dealerships felt the most comfortable with McLaughlin Motors. Our sales consultant, Brandon Tabor, was friendly and most helpful.

curt rude

Jun 12, 2016

We worked with Kim Hicks and Joe Wilson they were very easy to work with and got us in and out on the road in a timely manner. Lower pressure and enjoyed our experience.

Baby Blue

Jun 3, 2016

Recently purchased a 2016 Subaru Outback w/Eyesight (Lapis Blue). I didnt come to this decision easily or quickly (poor Scott). I conducted MONTHS and MONTHS of research before settling on this vehicle (Mercedes C and E Class owner since 2001). But Subaru has so many safety features that I received a LOT of insurance refunds from State Farm from my paid-in-full Mercedes policy (trade-in).. Comparing Subaru to other contenders left me feeling very confident with my decision. And let me add - hat's off to my wonderful salesperson, Scott Schnabel.....he truly earned my sale and I'll happily buy another vehicle from him and refer friends, family, and coworkers, too! Thanks, Scott... love my Subaru like you said I would!

Deb

May 28, 2016

My first Subaru and enjoyed my experience with Jesse Lester. Amazingly low pressure and easygoing. He even took time to deliver my car on day off! Thanks Jesse

Pat and Trish

May 25, 2016

Kimberly and Brandon took great care of my wife and I to help us purchase and finance our 3rd Subaru. Fantastic experience and great customer relations.

Knoxville,Il;bjhurley

May 17, 2016

As a woman, I find car buying very nerve racking and very often an unpleasant experience. From the time I stepped into McLaughlin Motors , I was greeted with respect and wonderful customer service. My sales agent was Kim Nicks. She was top notch in knowledge of theSubaru, friendly,and honest. There was no long back and forth hassling of my cars worth and the new vehicle,. I was pleased with both offers. The financial manager was very professional and helpful. I love my new Subaru Forester !I would recommend this car dealership to anyone and will return someday when it comes time to trade again.

Michelle L Baugher

May 15, 2016

When I went to McLaughlin yesterday I didn't know what to expect. I knew I wanted to see about leasing and what my options were and if I could afford a new Forester, for my husband and I have never had a brand new vehicle before. The first person I encountered was Matt Campbell, he is such a great guy, great stories to make you laugh and he was very knowledgeable about the Forester. The questions on leasing well, what he didn't know he got someone who did and all my questions were answered. None of the staff made me feel pressured in that I had to get something today. Thank you again Matt! I couldn't be happier with my new Forester, lease, and service packages!!!!!!!!

Ken&Cathy

May 13, 2016

It was the most helpful team of professionals we ever dealt with when looking for a vehicle. We were introduced to everyone we would ever be dealing with as long as we owned our vehicle. They wouldn't let us leave until we knew everything there was to know about our Subaru.Kim, Brian,and Joe were fantastic!

K T McINTIRE

May 9, 2016

Kim Hicks was very knowledgeable, enthusiastic, and helpful during our search for a 2016 Outback. We are in love with this car! Thank you so much for all your help and for your patience in finding us exactly the Outback we were hoping for!

mmbicabin

May 9, 2016

My wife and I were very happy with McLaughlin Subaru, especially Jessie Lester. This is our first Subaru, and Jessie was very knowledgeable in every detail. There was no pressure to purchase, we felt comfortable every step of the way.

Subicrazy, Bill2016

May 5, 2016

Purchased 2016 Outback on 5/2/2016. The purchase experience was pleasant, smooth, and respectful on the part of all McLaughlin employees involved. It was made clear that they wished to retain us as a customer. We have been serviced by this dealer since 2012, when we moved from Michigan to Iowa. That service was on a 2011 Forester. Personalities are warm and friendly, and attention to detail is meticulous.

JakeR

May 3, 2016

Very pleased with my experience. Kim Hicks and Joe Wilson were and have been helpful since I arrived. I look forward to going back for service and maintenance.

Outdoorman55

Apr 27, 2016

Very laid back dealership. Brian Cox was friendly, very informative and made our purchase of a new Outback very smooth. Joe Wilson made financing our new vehicle easy. It was a real pleasure dealing with both of them! All the staff we met were helpful and very nice. A Customer Service MODEL for all dealerships to follow.

Paul J Fischer

Apr 19, 2016

Easy to work with staff, considerate, helpful. Enjoyed the whole experience. Had never leased before. Kim Hicks guided us through the process. She was pleasant and efficient. We are very satisfied with the car and the deal and will probably lease again in the future at this dealer.

Ejames

Apr 10, 2016

Jon Elliott was great to work with on our used vehicle purchase. Great selection of high quality vehicles. Jon made the purchase process easy , thank you.

johnwagle9

Mar 28, 2016

The sales person, Dan, was a huge help in the whole process and was fair and honest in negotiations as well as assistance in selection of my new Subaru Legacy. Kim and others that stepped in along the way delivered information clearly and were extremely helpful in answering any questions. I would highly recommend Dan and the rest of the staff at McLaughlin.

beerad007

Mar 22, 2016

At first we had some issues getting service, may have been we were shopping during holiday season. Then we got Kim and things worked great, we are very happy with our experience.

new owner

Mar 21, 2016

We hadn't bought a car in 14 years so we didn't know what to expect. Kim Hicks and the whole buying group were very easy and efficient to work with. We will definitely recommend buying a car at this dealership.

Joani

Mar 19, 2016

Kim Hicks, our sales rep, was very friendly, professional and explained everything. Willing to go a step further, Joe Wilson, the financial assistant also was very courteous.

GI BRO 90

Mar 12, 2016

An absolutely memorable car buying experience! A group of very professional, knowledgeable and down to earth people who actually like their jobs. All were extremely detailed with out being demanding and pushy which is important when making a major purchase. Customer service grade = A+.Special thanks to Kim Hicks! She listened and understood our needs and met our every request. Bottom line up front (BLUF). GO McLaughlin SUBARU! :)

Jodie Behrens

Mar 9, 2016

Each visit to McLaughlin's felt like visiting friends. Each person we encountered at McLaughlin was kind and knowledgeable and willing to help get us exactly what we wanted and needed. Dan Machu was a tremendous help in finding the right car for our family. His respectful and friendly nature is so welcoming when going through this car buying process, which I dislike very much (it took us a couple of months and many conversations to decide). Over the past 6 years, we've purchased three cars at McLaughlin, new and used, and won't go anywhere else. Lastly, the quality of vehicles available at McLaughlin's are exceptional, new or used, you cannot go wrong!

Mysubaru1018

Mar 9, 2016

We researched the safest, most reliable, and compatible in price and the Outback was the closest to what we wanted in a vehicle. Glad we made the choice. Andrew Allmendinger was a breath of fresh air in dealing with us.

kevin outback

Mar 7, 2016

Very professional-knew their job and executed their field of expertise flawlessly. Purchased a newoutback,(came in at 130-done by 330) from old car appraisal to car loan. Would recommend McLaughlin Subaru to anyone looking to buy a Subaru.

richshie6772

Mar 7, 2016

Answered all our questions professional. Listened to our concerns about what options/features we wanted and price. Very satisfied with everything she helped us with in purchasing our new 2016 Suburu Outback

rlk66

Mar 4, 2016

I appreciate those sales persons who exhibit patience in dealing with difficult customers, like myself. I looked at numerous models and also checked online. My salesperson, Kim Hicks, led me through a process that I was comfortable with. No hard selling! I appreciated that she spent more time with me after the sale, than prior to the sale, to insure that I understood all of the computerized functions of my new vehicle.

Jon

Feb 29, 2016

Picked up my 5th car from McLaughlin Motors last Friday, and couldn't be more pleased! My wife and I worked with Dave Calvert, and Kim HIcks and recommend them to anyone.I was able to get the car I wanted, with the features I wanted, in the color I wanted, and for a fair amount. The courtesies extended to me though out the process from decision to delivery, were too many to mention. A special shout out to "Anthony" in the service department, who took extra time at the end of a busy Friday, to assist me! Terrific guy who took time to help a customer, when most people would be heading to the door, to start their weekend.Thanks to all at McLaughlin's.Jon Honsey

Jbernick3

Feb 25, 2016

Just purchased my first Volvo and couldn't have been more pleased with service and quality of treatment during sales process. Brandan Taber made the car buying experience fun!

gene195

Feb 22, 2016

I just purchased a new Subaru Impreza. Working with Jesse Lester made the experience smooth and efficient. I have complete confidence that my future dealings will be just as professional.

Cchurchill

Feb 21, 2016

I worked with Dan Machu and I was very impressed with my purchase!! I would recommend anyone to him. They treat you with respect and they're not pushy nor do they talk down to you like some dealerships in the area.

Taylor

Feb 21, 2016

I would highly recommend McLaughlin Motors to anyone. Car buying can be such a stressful experience and they made it stress free. It was such a relief going to a place where the salesmen didn't surround you before you could even get out of your car. I was interested in a certain car, no questions asked he threw me the keys and said let me know how you like it. I financed through the dealership and they made me an affordable deal, and everyone we dealt with through the process was very friendly and helpful. I will definitely continue to do business through them for my next purchase and recommend them to everyone.

alaena11

Feb 20, 2016

I explained what I was looking for in a new car and I was able to get exactly what I was hoping for. Kim Hicks was very helpful and I got a very nice deal.

RnK

Feb 11, 2016

Based on online reviews and our needs we had decided the Subaru Legacy Limited was the car for us. The local dealer had limited inventory and did not wish to negotiate so we found McLaughlin Subaru online. It was 82 miles away, in Moline, IL. we inquired about their ePrice on two Legacies and Kim Hicks responded immediately. After several e-mails we agreed on terms and we picked our new car up two days later. Kim was very helpful during the process so it went smoothly. She took pains to demonstrate the car's extensive features before we drove away. This was, without a doubt, the best car buying experience that we have experienced! We would definitely recommend the dealership and Kim to anyone looking to purchase a car!

KUHNS9

Feb 9, 2016

I have dealt with many dealerships over the years but I would put Mclaughlin Subaru at the top of my list. The sales, service and business staff are all first class and really care about going the extra mile for their customers. We just purchased our 2nd Subaru Outback and will definitely be back when it is time to trade or upgrade!

Salman Nawaf

Feb 8, 2016

He try to give you the best and cheep solution for your car. He communicate with you very good. He gave me a new car while my car was in service. He is the best

Subaru Buyer

Jan 25, 2016

The overall experience was very positive. I got just the type of car I wanted and the process went very smoothly. Also, the process of working towards a price did not have the usual cutthroat tone to it -- that is, I didn't feel like I was pressured. I'd especially recommend Kim HIcks, who was very responsive to all my requests and questions.

Fighter Cross

Jan 19, 2016

This is my first Subaru. If all of the staff are as friendly and patient with all of my questions it will not be my last visit. Kim Hicks is an outstanding sales consultant. She helped us sort through all of the models and options to find what we wanted at the right price. The Outback is delightful and a joy to drive. If you are looking for a new or used vehicle, be sure to stop by McLaughlin Subaru and ask for Kim Hicks.

Forester16

Jan 11, 2016

This is my second Forester purchased from McLaughlin, and I am very pleased with the sales and service people I've worked with. All are friendly, helpful, and treat me with respect even when, I'm sure, my questions are not well phrased. Thank you for helping me find the crossover I was hoping for.

Brad and Shana

Dec 31, 2015

Jessie was very personable and worked very hard to get us the car we wanted at the price we were willing to pay. What really stood out from the time we went through the doors he made the car buying experience more of a conversation than a sales pitch. He did not use any of the usual car salesmen phrases that we had heard at other dealers. When we left the dealership we felt we got a fair deal. We will definitely go there 1st for our next purchase. Every person we encountered was enjoyable to speak to and talk with... They were "human", including teasing and joking.

D41958

Dec 26, 2015

I brought my mom in to see about leasing a new Impreza hatchback. Our salesman Brian Cox was very knowledgable and helpful in making sure we got the right vehicle and all of our questions regarding payment options were addressed. The dealership also gave us a fair value on our trade vehicle. I would highly recommend Brian and McLaughlin Subaru.

Keeley 28

Dec 23, 2015

My daughter who happens to be functionally artistic and her 78 year old grandmother bought a car from McLaughlin . They both exspressed to the salesman (Scott ) that she needed a reliable vehicle because my daughter lives in kewanee and travels to the quad cities frequently for work and school. They also purchased the warranty just in case something went wrong. After 7 months she was driving the car and it started to shake. She pulled into a ford dealership in kewanee and ford did not even have to put it up on the hoist to see that the whole back end was rusted out to the point that the ford dealership said she was lucky that the whole back end did not fall off and a serious accident could of occurred. When calling the dealership Scott replied it is not the dealership problem because they bought the car "as is" after talking to the attorney general office I found out a dealership has to provide " minimal standards on " as is " vehicles. And that McLaughlin has failed . Thank goodness the attorney general office gave us the proper steps to take to get this situation resolved. I would not recommend anyone to purchase a new or used vehicle from McLaughlin

Newcarbuyer

Dec 15, 2015

The sale people at McLaughlin Subaru were helpful and courteous. They did not use the high pressure selling techniques that I had experienced at other dealerships. My sales person was very helpful

Scott.Laura09

Dec 13, 2015

I usually get annoyed shortly after entering a car lot with the sales person bombarding you and hovering. I really appreciated how Andrew Allmendinger kept his distance and only asked if I had any questions but didn't push. When I was ready to investigate further he had all the answers I needed. He was very informative in a practical way. Not just reciting out of the manual. When we decided to buy he walked us through seamlessly and kept us updated the whole way. Great follow up. Definitely recommend him to anyone!

subaruforever

Dec 5, 2015

Just bought my second new Outback from the McLaughlin folks and had the excellent experience I always have there. From Scott Schnabel's thorough and beyond-generous time with sales, to the superior and immediate experience I always have with Beth Scherrman in service, to the time Kim Hicks and Brandon Ellis took to go over details of the purchase (Kim sat in the car with me and helped me learn how to operate and set new features), it was warm, friendly, un-pushy, informative, and efficient. I recommend them all, always. They are pros and I'm grateful.

Tom Bracke

Dec 1, 2015

I recently purchased a vehicle from McLaughlin Volvo and Brian Cox handled the transaction. Brian and his associates were very professional throughout the buying process. In fact I would describe the experience as consultative vs. being sold a car. Brian worked with my expectations and made sure the vehicle met those parameters. The thrill of a new car never goes away and certainly McLaughlin makes that tradition continue.

Moab

Nov 22, 2015

Purchased a 2012 Subaru Outback. Which I love. Purchasing used as expected the car had a few flaws. Kim and the McLaughlin team were great and was willing to work with us to get them addressed. Kim made the car shopping and purchasing seamless. I am bossy and particular, so thumbs up to McLaughlin and expressly Kim Hicks for giving us service with a smile. We were so pleased that when my husbands car started acting up. We went back to Kim for a second Subaru Outback. My only real complaint would be negotiating of price. Yes, they were always willing to ask for me(i'm bossy and a bit pushy)for reduction in the price. Not a big fan of being told right off the bat that I have little to no wiggle room on a price. To recap... Over all great place to buy a car. Special note: The service team top of the line.

farmgirl

Nov 20, 2015

Kelly helped me find the suburu that I wanted, plus more (!) than I had anticipated that I could get at the price I was willing to pay. Went the extra mile for me. Great to work with her.

dom.gibbs15

Nov 17, 2015

Recently i brought my Nissan S15 for service at Mclaughlin Motors. I have only good things to say about my visit. They handled my car with car and took excellent pride in fixing the issues and made sure my car was kept clean. If you ever need service done on your vehicle or rare vehicle like mine. Talk to Anthony Castro or Beth Scherrman. 5 Star Service.

LOVE CARS

Nov 17, 2015

I think the sales staff is the best there is, especially Kelly senatra, very professional and very knowledgeable! I would not hesitate to work with her again on another new one.the showroom was very clean, I never felt so comfortable and relaxed in buying my Subaru.

Chef90.ml

Nov 3, 2015

Very professional salesman and dealership in quad cities. Friendly, no pressure environment. Best trade in allowance! . Service department is very professional and and very friendly environment.

Bjazze2

Oct 29, 2015

Andrew Allmendinger was the best sales person ever! I had no idea what I wanted.I test drove several cars. ..came back several times..he was super patient. Finally he talked me into test driving a car I didn't think I woukd like..it is in fact the car I now own.... the entire sales experience was awsome...so much so I referred my mother and daughter

Celeste

Oct 28, 2015

I haven't purchased a car in 13 years, so I needed a lot of guidance and I also wanted to do a lot of research into what car I wanted. Kim was very patient with me and she answered all my questions in my endless line of emails. She showed me everything about my new car and took the time to go over every option. We even brought our 13 year old cocker spaniel into her office and she gave her a tennis ball to play with. Those kinds of things are what make the experience great.

jacque86

Oct 22, 2015

Very quick and friendly sales process. No run around. Please note I purchased a Cadillac and the I was only allowed to choose Suburu in this form.

riverviewskater

Oct 19, 2015

Traded a 2013 Forrester For a 2016 Outback 3.6R....Wonderful car...As nice as a Mercedes Glk which I drove first.....Just as smooth, Just as quiet....Rattle free..vibration free..And noise free.. You must really drive one of these new 6's before ordering the 4 pot.....Difference is night and day....Dealt with Brandon Tabor.....But all the folks there were very nice..An trade cost less than I expected to pay..........Paul...riverviewskater

John F

Oct 10, 2015

This is our second Subaru purchased from McLaughlin, and each one has been a great experience as far a car buying goes. Our prior sales person is no longer there, so we worked with Kim Hicks this time and were very satisfied. She treated us with respect, did not assume that we were uninformed, but made sure that all bases were covered. She was there when she said she would be and always followed through as she said she would. We already let her know that we will be contacting her when it is time for another Subaru.

rpavey

Oct 10, 2015

This is our first Subaru. We could not be happier with the service and the vehicle. No nonsense, Friendly. Excellent care. Jesse did not pressure us in any way. We test drove two vehicles, told him we were going to visit another dealership, and he did not pressure us to stay to complete the deal. When we returned, everything was ready to go.

StanleyR

Oct 5, 2015

Went in on a weekend not starting the day out to look at new cars. I was not dressed very well and in weekend/untidy clothes. Was treated with respect and professionalism even in this attire. This however did not happen at three other dealerships I visited that day. I can't say is the only reason I bought it, as the price for my new Subaru was excellent, but it sure made me feel good. Thanks Brandon.

Nick21

Oct 4, 2015

This was out first dealing with McLaughlin and we were very happy with our experience. Brandon and all the employees were very friendly and helpful, very low pressure. Brandon lets us know as soon as vehicles we were interested in became available. Very happy with our 2016 forester.

Just me

Sep 29, 2015

Picked up our latest Volvo last week. The selection process went smoothly. The dealership treats us with great respect and responsiveness. The car us more than what I hoped it would be.

Jane

Sep 25, 2015

We recently purchased a Subaru from McLaughlin's. Brian Cox and Jessie Lester were the sales people that we dealt with. They couldn't have been more helpful in finding the car we wanted and keeping us informed every step of the way. We are very satisfied with the dealership and the sales staff and we love our new Subaru!

pjbloomberg

Sep 19, 2015

Everyone I came into contact with was helpful, courteous, knowledgeable and attentive. Top notch service. No sales pressure. Left feeling a part of the Subaru family. Kim Hicks was very helpful and took much time in going over my car with me before I drove it off the lot.

unhappy customer

Sep 18, 2015

I wanted to trade my 2015 Suburu Forester for a 2015 Suburu Crostrek. The saleswoman, Kim Hicks, was very helpful. She gave me a price for the new car and a sight-unseen value for my Forester which is in excellent condition. The amount was very low based on the Kelley Blue Book amount. She said the dealership would inspect my car and most likely raise that amount. When I brought my car in to be inspected and proceed with buying the new car the manager told me the deal was already concluded. They would not be inspecting my car and would not be reviewing the trade-in value. As far as the Blue Book value I was told they don't ever go by those amounts. This was the deal take it or leave it. I of course left it. I was lied to and treated rudely and being a woman by myself I think also figured into being treated so badly. I would not recommend dealing with this company.

Roge & Cindy

Sep 16, 2015

Kim was so patient with me and hung on during Our wild and lengthy courtship. I first started looking at Subaru late last year. My first contact was via an online information request. We received many emails and telephone followup calls as to my inquires from Kim. Circumstances changed and I backed away from shopping until this past month. I was still in contact with Kim during this time period.This woman knows her stuff about Subaru and putting the customer at ease. We test drove both the Outback and a Forester and decided on the Forester. It took about a week for that just "right" one to come in but we are now Proud owners of a 2015 Forester. Kim was in contact with US giving updates and fielding more and more questions from me. At vehicle delivery she was so fussy about each and every detail of the Forester and the dealership. From explaining all of the bells and whistles to cleaning the windshield one last time. She even took a couple of pictures of Us before we drove away. Two days later came a welcoming happy voice on my telephone wanting to know if we had any questions or concerns. Totally pleased with the Forester and the whole buying experience!!! Thank You Kim and the entire staff at McLaughlin. We will recommend McLaughlin and only one sales rep, KIM HICKS, to anyone who asks about OUR Subaru and buying experience. :}

outback fan

Sep 13, 2015

My husband and I purchased our first Subaru, an Outback. Kim Hicks was our sales representative, and she spend a lot of time with us going over the features of the car. She had a good sense of humor, and never pushed us to make a quick decision. We felt she was very honest about the trade-in and the sale price, and there were no hassles. When we picked up the car she had personally gone over the detailing to make sure everything was in perfect condition. She introduced us to the service department and told us she would be our personal advocate should we have any concerns in the future. All in all it was the easiest car buying experience we ever had, and Kim was great to work with for our first Subaru.

tvleigh

Sep 10, 2015

Treated with courtesy,respect, fairness and warmth every step of the way, even though I was buying one of the cheapest cars on the lot....a 2005 Buick You'd think I was buying a top of the line Volvo. I asked them to verify that recall work had been done on my vehicle before I picked it up....and Jon Elliot and manager George McClean found and provided the info I asked for from the manufacturer, putting my mind at ease. Found a great car at a great price....and a better value than I found anywhere else. The no-cost deductible coverage and nitrogen tire service were a bonus surprise I discovered upon delivery. My sister bought her Subaru from McLaughlin, and raves about them. Now I know why. I'll be back.

Jendill

Sep 8, 2015

Loved our experience purchasing our first Subaru! Kim and others that were involved helped us get what we needed and were very patient. It was such a quick process especially with a toddler along. Will recommend to all our friends.

JAndreu

Sep 7, 2015

I had never driven a Subaru before going to McLaughlin. I was able to test drive 4 different models, ask questions about those models and went home with lots of information to make a final decision. The sales associate (Kim) was not pushy and was very helpful in my final choice. The financing department took time to go over different options with me and let the final choice be mine. I never felt like any person at McLaughlin made me feel like I needed more than what I was willing to pay for. It was a great experience and I am very happy with the dealership, along with my choice of car.

Starkc13

Sep 5, 2015

They have an excellent staff, very attentive, understanding and straight forward. They will not play games with you or try and sell you a vehicle that you don't want. Kim Hicks was an excellent sales lady and I would recommend anyone going to mclaughlin to seek her out and have her assist you with your purchase. She was polite, caring, fun, and even offered to help with our baby. Brandon Logsdon did our financing and was awesome to work with as well. The entire mclaughlin family is amazing.

Pineacre

Aug 31, 2015

I purchased a new 2015 Volvo XC70 earlier this year and just finished purchasing a used 2007 Ford Edge for our daughter. Brian handled the sales process on both vehicles. He did an outstanding job of communicating about the vehicles, paying attention to details and managing the sales process. I will most certainly recommend McLaughlin and Brian to everyone I know that is in the market for a new or used car.

sterlinggirl

Aug 26, 2015

I literally walked into the dealership and said "I'd like to take that car for a test drive" and was given the keys. There was no pressure at all which made the experience so nice. Thanks Kim!

Kkauffman222

Aug 22, 2015

Very up front and to the point they do NOT try to over sell you. Completely let the customer run the sale. When I am ready for my next purchase I will be back.

arnettep

Aug 17, 2015

I purchased a SRX Cadilliac 8/15/2015 in Moine Il, Everyone was very knowledgable and polite. I did my application on line, received a call from my sale person Dan Machu, I was infomation of all the details and was told come get your car. When I drove the 300 miles to get there it was all worthit. The car, paper work and the test drive was all ready. It only took about 30 minutes and all was finishAnything that one needed they had it available,gap insureance extended warranties, road side assistence ect.We will have my family and friends to take the drive, its worth it.

jdgrph

Aug 17, 2015

Wonderful buying experience from start to finish. Kim Hicks in sales was great and answered all my questions. Brandon Logsdon was great also arranging financing and answering all my questions.I never felt pressured and believe I got a good deal. Would highly recommend them to anyone.

TheFanderclais

Aug 17, 2015

Jon was so easy to work with. We feel our purchase was a win. Great price and exceptional customer service! From first meeting to the purchase, we were treated very well. Thanks Jon!

Ellie Boylan

Aug 14, 2015

In 2012 we purchased a new Subaru Outback. The service experience after the purchase was not good. I recently found on the internet a Cadillac Escalade advertised at Mclaughlin . I went in to see the vehicle and initially spoke with Scott Schnabel and voiced my concerns of the past service issues. I even mentioned to him that i couldn't believe i was even looking here again.Scott worked very hard to restore my trust in McLaughlin and I was informed that many changes had occurred in the service department. We ended up purchasing a Cadillac Escalade ESV and Scott and Greg were very helpful with the purchase and Cadillac education .I am hoping for a positive outcome from the service department in the future. I gave the 4 star rating because it says for the dealership review. The sales staff would have been 5 star. The dealership itself still has to prove itself to me.

amyb

Aug 10, 2015

My husband found the car for me on the website. I began emailing Brandan Taber while I was out of town for business. I completed everything in just a few days. This was even extra difficult since I was in Indiana. Everyone at the Dealership was Wonderful to work with. They overnighted my paperwork for me to fill out, and send back to them. They even delivered the vehicle to me, since I was out of town. That to me is Above and Beyond. I would definitely Highly Recommend them TO A FRIEND.Amy Bateson

Denise

Aug 10, 2015

Our daughter had asked us for advice in finding a good reliable used vehicle in the QC.We both looked online and McLaughlin Motors had quite an assortment to choose from.We called and Dan Machu was our sales consultant.Transaction went very smooth, and Dan had the answers to our questions.I was impressed with his knowledge and Dan's customer service. I have already referred Dan to a friend that is looking to buy a new vehicle. Dan made the whole experience Awesome!!

Sharon

Aug 9, 2015

I recently purchased a 2016 Subaru Outback. From the first time I looked at the car to the day the car was bought and on to the day I picked up the car, I was treated wonderfully by everyone I came in contact with to the very great professional Salesperson, MS Kim Hicks who I feel is my own personal advocate. I would highly recommend Ms. Hicks and all the staff at McLaughlin Motors.

Tracy

Aug 5, 2015

We recently purchased a 2016 Subaru Outback from McLaughlin Motors. Our salesperson was Kim Hicks. She is just awesome ! From the first time we spoke she was very professional and very knowledgeable and had a FANTASTIC sense of humor. We would highly recommend McLaughlin Motors.

Dave

Aug 3, 2015

We recently purchased a 2015 Subaru Forester from McLaughlin Motors. From the moment we stepped in the dealership showroom we were treated great! McLaughlin Motors is a First Class Dealership that deeply cares for their customer needs. Our salesman was Brandan Taber and he did a fantastic job! We would highly recommend McLaughlin Motors to everyone.

Avalon123

Aug 2, 2015

Purchased a used car from Scott Schnabel and was treated very well at this dealership. I drove over 2 hours to get there but it was worth it.

KT

Jul 26, 2015

We purchased a car yesterday with our young children present during the entire event. Greg Moroni took the time to bring snack & drinks for our kids. Greg walked us through the purchase step by step with ZERO pressure. He ensured my wife understood every feature of the Cadillac SRX for over an hour. He is treated us with respect and ensured we will have great customer service well after the sale. I have purchased many vehicles over the years and I have never had such a great buying experience before. The finance manager Joe was also exceptional to work with. I highly recommend Greg to anyone looking to buy a car.Thank you Greg, you have made customers out of us.......Korry Tessen

AaronKaren

Jul 18, 2015

We ordered a car from Brian Cox and everything went very well. He kept us up to date on the ETA and everything went smoothly once the car arrived.

Impressed

Jul 17, 2015

We live in Southern Illinois, visiting in the area and saw this beautiful bronze colored Cadillac SRX.... Went back the next day and met this wonderful man by the name of Dan Machu, he was pleasant,polite, and professional he let me test drive the vehicle and gave me ample time to enjoy it, on my return to the dealership I was met with open arms and a kind word this has got to be the best test drive I've ever had no pressure at all. I would recommend that everyone go and experience this dealership for yourself.

John

Jul 16, 2015

Bought a 2015 Subaru Forester from the salesperson Kim Hicks. It was a wonderful experience. I was treated very professionally, promptly, from a very knowledgeable person. I would recommend this dealership

Happy Customer

Jul 14, 2015

Scott Schnabel, Greg Moroni, George McClean, Brandon Logsdon, and Kim Hicks, Thank you! I have bought over 100 cars and probably around 30 new over the last 35 years. I did my research going into this purchase. I looked at all the information on the internet and even checked with three Banks "Lowest Price Guaranteed Buying services." I was truly prepared to negotiate. I met with Scott Schnabel found the car with the equipment I wanted and knew what price was reasonable. I had no intention on making a purchase that day and expected it would most likely take a few days to get to an agreed price. Scott asked me if he could get me a quote, I said sure and expected for them to start out ridiculous. I was shocked when he gave me the price, this is the first Dealer ever who presented me with an agreeable price from the start. I am impressed with their integrity and honesty. I highly recommend them! Another notable benefit of this dealership is that they all actually do work as a team. Scott, Gregg, Brandon, and Kim each treated me as if I was their soul customer. Their was no end fighting over who's customer I was, I never had to wait. If Scott was busy, Greg was right there to help me. I appreciated that they respected my time and treated me as McLaughlin's customer not just as a salesman's commission. Brandon found me financing better than my credit Unions offered, and Kim went over the car at delivery with me and knew it so well, you would have thought she designed it herself. This Dealership is a class act, and I am looking forward to dealing with them long term. I know a lot of people would drive 100-200 miles to save a $100.00. You DON'T have to! Go see the fine people at McLaughlin's!! New or used, I am sure they will give you a fair deal and treat you better than you have been treated at any other Dealer.

Ndav

Jun 26, 2015

I cannot say enough great things about my experience. Mr. Cox made the experience painless. He worked hard to get me a deal that complied with my wishes, and I could not be more grateful. I showed up in Davenport with no idea of how I was going to get to and from a new job starting in a few days and not wanting to spend anymore money after having financed a move from the east coast, and Mr. Cox made it happen despite my strict demands and timeline. If you are looking for a car, I recommend you call Brian Cox straight away. You will not regret the decision.

happy CTS

Jun 24, 2015

I wanted to trade my DTS for something in the CTS line. I saw a low mileage car and called. This began my relationship with Scott. Working together, we were able to reach an agreement. Scott explained new features and assisted with setup. He called and emailed to be sure we were happy with our car. He asked us to call him if we needed help with the car in any way. Final prep of our car was done quickly and professionally.

Bhove

Jun 10, 2015

Dan was very helpful and the vehicle was in great condition and very clean. The whole buying experience was great and I highly recommend McLaughlin Motors. Thanks!

kjosephsalon

Jun 2, 2015

I feel very fortunate to have had Kim Hicks on my side, helping me navigate the ins and outs of not only acquiring the EXACT vehicle I wanted from another dealership.....but making ALL of the arrangements of EVERYTHING along the way. She is also EXTREMELY knowledgeable about Subaru as an automobile as well as the details and specifics of my vehicle. I could not have been happier as I drove away and continue to be. Highly recommend Kim Hicks at McLaughlin Subaru as YOUR choice associate.

rpassini

Jun 1, 2015

Brandan Taber was excellent in helping us select the Subaru Outback that we wanted and kept us informed every step of the way. There was zero pressure from anyone in the staff, and Brandan answered all of our questions and really went the extra mile, even when the car arrived to walk us through all the features and make sure we knew how to use it. Everyone was very friendly and supportive, and I appreciate McLaughlin's advantage program. Definitely will do my future auto business here again!

subarubuy

May 30, 2015

It was my first time to buy a car, and Kim helped me a lot. She was kind and friendly when she explained the features of the car. I was comfortable to work with her. If I buy another Subaru, I will visit this place again.

molineguy

May 27, 2015

Brian Cox was great to work with when we were looking for a car to buy. He answered all of our questions and went out of his way to make us comfortable in making our purchase.

one

May 22, 2015

Kim Hicks made my purchase very enjoyable. Friendly and courteous, she is also very patient being I started my search for a vehicle last October. Thanks ,Steve

sasarlene

Apr 12, 2015

My experience was great at McLaughlin, I came in wanting a special order car and the one the dealership would be getting was already sold but Kim Hicks did everything she could calling around to get me the specail edition yellow crosstrek. I was very pleased with my experience and how friendly everyone was. Kim kept me updated every step of the way and answered everything I needed to know before my car came in. I would refer anyone to buy a car from Kim! Thank youSamantha

livewire21980

Mar 25, 2015

Brian Cox was by far the best car sales associate I have ever worked with. Brian was patient and really listened to what was important to us in looking for a used car. Brian was explained in great detail what pros and cons went with each vehicle we were interested in. Brian showed us a wide variety of available vehicles and never pressured us to look at higher priced vehicles, to purchase immediately, etc. We never heard the typical "this vehicle won't last at this price", "I have another person real interested in this vehicle", etc. Brian went above and beyond and found other vehicles that we may be interested in that he could get for us after we had left. Brian made us feel that we were the only customers he was working for and gave us undivided attention. See Brian for your next car buying experience.

shook

Mar 19, 2015

I have bought from several dealerships between the Quad Cities, but never been treated so well. A car ended up on their lot that I was very interested in. They were very fairly priced and willing to find every piece of information on this car's history that was available to ensure I felt comfortable in this vehicle. The dealership was very comfortable to work with and treated me very well though my price range was under what their "higher end" cars sell for. I was reccomemded Brian Cox and can not speak highly enough about the quality service I received from him. Very easy to work with, open/honest, and low pressure. He has checked in two time to simply make sure the car is a purchase I have been happy with and if there was anything further he could do. I have never written a review before but families out there need to know how great Brian and Mcgloughlin were to work with. When it is time for my wife to get a new car I know where I will be going!

barber_v0

Feb 17, 2015

My overall experience with McLaughlin Subaru has been extremely pleasant and helpful! I have a gorgeous new 2015 Forester and am VERY glad that the Subaru franchise is now with them!!!

GatorUA

Feb 9, 2015

From our salesperson, Kim Hicks, to our "paperwork and financing" representative, Brandon Logsdon, to the owner, Pete McLaughlin, we had a fantastic experience buying this car! In fact, this was the easiest purchase we've ever made. We also had the pleasure of meeting Beth Scherrman from the service department while we were there. Everyone was incredibly responsive to our needs. I would definitely recommend this dealership to everyone. But add in the product we bought, a 2015 Outback, and it was a win-win situation for us! We love the car! We will definitely be back at McLaughlin Subaru for our next car!

Karenhamer

Dec 7, 2014

we would like to thank Kim and Greg for helping us choose our 2015 Suburu Outback and Thanks Kim for spending the time to go over all the material we went over. You have a wonderful sence of humer that we appreciated and made us feel comfortable. Thank YouKaren & Steve

rickwdoerr

Nov 3, 2014

Our salesperson, Kimberly Hicks, is easily the best and most knowledgeable car sales professional we have ever dealt with. We would deal with her again anytime.Rick Doerr

hoenda01

Sep 30, 2014

Jilanne and the staff at McLaughlin Subaru went out of their way to give me an amazing buying experience! I was a first time new car buyer, so I was a bit nervous about the buying process. But in the end the experience was great! I never felt pressured in any way, and Jilanne gave me a thoughtful and well-researched response for every question I asked. I also was very impressed that Jilanne went out of her way to have the car detailed for me before I arrived, knowing that it may be difficult to get accomplished later in the afternoon on a Saturday. The staff in the financing department were great too. They were able to secure an interest rate for me that was even lower than Subaru's promotional rate at the time. I am so incredibly excited about my new Subaru Crosstrek and I can't thank Jilanne and everyone at McLaughlin Subaru enough for helping me get my dream car!

leland keninger

Sep 13, 2014

I was recently in a car accident and wanted to replace my Honda Fit. I spotted my car on the internetand contacted McLaughlin Motors. Scott was very prompt in getting back to me. His follow through on this car was excellent from start to finish. He is probably the most honest salesperson that I have ever worked with in purchasing a car. I was not able to drive to Moline from Des Moines, Iowa so Scott drove the car to me, on his day off, to Des Moines, Iowa. The car was everything thathe said it was and we made the purchase. I am in my 70's and he went out of his way to personally help, what a great guy! I have never purchased a car on the internet before so this was a first. Scottis definitely a great asset to his company and I would recommend this dealership to anyone who needs to buy a car and needs great service. Thank you so much Scott for helping us and you and your daughter were a pleasure to meet in person.

rayburnfam

Aug 23, 2014

Thanks to Kim and all at McLaughlin Subaru for excellent customer service when I purchased my first Forrester. I appreciate that she was so communicative in helping me test drive, choose and finally purchase my first Subaru. All my questions were answered and every issue was addressed when I was trying to decide on this car. Kim is the type of sales person who makes sure you know what is going on with the car you are ordering, every step along the way. I wanted certain features, and she was able to secure them in my new vehicle. Thanks!

James166

Aug 16, 2014

I came in about 3 weeks ago looking at a blue forester. i have always liked the look of them and i wanted to see one for myself. While i was looking at the car i was greeted by one of your employees, who happened to be Ms. Jilanne. I was not planning on purchasing a Subaru for a very long time, i just wanted to look at it. But the thing is, the more Jilanne talked to me about the car, the more i fell in love with it. Every question i had she had an immediate answer too and made all my doubts about the car fade away and i came to the realization what a great car it really is. When I test drove the car it was official, i had to have it. I have purchased numerous vehicles in the past but, Jilanne made the process very quick and very painless. I will definitely be returning to Mclaughlin's to make my next purchase.

tonya.wellsdeclerk

Jul 22, 2014

I will not bore you with all the details, but will just say that this buying experience was awesome!! Our sales person,Kim Hicks is the best we have ever had and we have had plenty. If you are in the market for a Subaru take my advise and look for Kim Hicks. She will make the buying experience an enjoyable one.

h2oman

Jul 13, 2014

Kim was gracious in accepting the fact that we ended up purchasing another vehicle from another dealership.While she presented a competitive offer, we ended up with a different type of car using one of our trade ins.We still have another vehicle to trade, and will return to deal with Kim on a Subaru Outback.

Jelis

Jul 12, 2014

After a negative experience with a Subaru dealership near me, I started looking on the internet and came upon the Mclaughlin Subaru website. I found the vehicle I wanted and made an inquiry. How fortunate I was to be contacted by Tim McDonough! He was amazing--honest, helpful, courteous, and caring. Truthfully, it was the best car buying experience I have had in a long while! Tim knew what I wanted right away and made the deal work. I was impressed with not only him, but the dealership, as a whole. The manager came in, thanked us for driving from Peoria, and asked about our buying experience. They took care of us from the moment we walked in until the time we left. The entire process was flawless. They prepared the car as we were finishing the paper work. There were a few smudges on the hood of the new car, and the body shop guy came right away and took care of them. Then, Tim sat with me in the 2015 Subaru Legacy and reviewed the car equipment. I only wish this dealership was closer, BUT it is worth the drive--believe me! I will return to buy from Tim and this dealership. From a teacher--Tim and the dealership earned an A+! Thank you!

eric.mcguirt

Jul 10, 2014

Went to McLaughlin Subaru with my mother to help her buy a new car and make sure she got a good deal (actually to make sure she didn't get taken advantage of). Initially expecting an unpleasant afternoon of haggling and negotiations, I was soon pleasantly surprised that we were in for a completely different kind of car buying experience. Tim McDonough, our salesman, was extremely pleasant and welcoming. Throughout our visit, Tim's main interest seemed be making sure my mother got the car she wanted at a fair price and drove away happy. In addition, we had some concerns that required the Manager's involvement and he was also extremely pleasant and accommodating. In all, we had a very low pressure sales experience and drove away as satisfied customers. Would definately recommend this dealership. I'll be back when I need a new car.Thanks Tim!

jillmva

Jul 1, 2014

Purchased a 2015 Forester. Kim Hicks was employee who served us in our search. My husband was interested in looking at the Forester and Kim was able to answer all of his questions. We found what husband was looking for after going to a couple of other places and seeing what else might be of interest. We were both impressed with the shopping experience.

baseballfanpj

Jun 23, 2014

The few times I have been into McLaughlin for service I always talk to Randy. Even though I am not a usual customer, because I own a Nissan, Randy treats me like a usual customer. He is always very kind and always gets the work on my car done very quickly. Randy knows his stuff whenever I have a question - he knows how to respond right away. I would recommend McLaughlin Motors to anyone just from the positive experiences I have had with not only Randy and the service of my vehicle, but just how professional the whole dealership is.

Colinarnold10

Jun 20, 2014

McLaughlin was very efficient and helpful during my service to the body of my vehicle. They worked everything out with the insurance company and all I had to do was bring my car in and come pick it up. They cleaned the vehicle and left it looking brand new. I would absolutely advise anyone with service needs to head there, especially if you're looking for a friendly, knowledgeable, and experienced team to help you out.

Father4Two

Jun 19, 2014

From the moment I first contacted Brian until well past leaving the lot in my new car, I have been extremely impressed by the level of service offered to me. I had been shopping around for leasing a new vehicle for a little while, but after talking to Brian, I knew that I had visited the right dealership, and found the right salesperson. Brian did an excellent job of showing me the car, explaining all the leasing options available to me, and getting the car set up and ready for me. I left confident in the new car, without any lingering questions on the terms of my lease, or more importantly, on what was what in the new car. When my lease is up, I will definitely be revisiting Brian for my next Subaru, as well as sending all my family and friends his way. Excellent Sales Person, excellent Dealership, excellent brand.

tslate

Jun 19, 2014

We purchased a used Volvo C70 from Brian. We have owned several different makes of vehicles from several different dealerships over the years and Brian is easily the kindest salesman we have ever worked with. He is very knowledgeable about his product, easy to talk to, never rushed and never high pressure. We hope to do business with him again at some future point. We are hoping to purchase or lease a Volvo XC60 or XC90.

weesie

Jun 19, 2014

I recently had a problem with my tire [my fault-ran over a bolt] and Sherrie went above and beyond to help me! She is friendly and knowledgeable about the cars she services. I appreciate McLaughlin motors friendly attitude by everyone that works there! They make you feel like family! I tell everyone I know about the wonderful service and friendly staff McLaughlin hires! We will purchase another Volvo! at McLaughlin Motors!

ginfry

Jun 13, 2014

I arrived a stranger in town with a Subaru Impreza that needed the 'check engine light' assessed. The service was fast, and the support staff were so helpful. As it turned out my car was also on a recall list. When they tested the Lower Control Arm they found it was rusted through and needed to be replaced. All went smoothly with the right side but the L side was so rusted it fell apart requiring extensive replacement parts. At ZERO cost to me, Beth, the amazing service advisor organized parts to be flown in overnight. They gave me a loaner car for the day and I just heard this morning that the parts arrived and I should be ready to hit the road again by early afternoon. I am on a road trip from my home in Maine to California for a new job; just imagine what could have happened if that arm had given way while I was driving at 70 mph on the I 80?I also want to thank Brian cox for his incredible help with services . I would not hesitate to consult Brian when choosing a new vehicle. thank you, thank you to all the staff at McLaughlins' Subaru of Moline.

franklindog

Jun 11, 2014

very positive experience! Kim was very professional, close proximity of dealer,love the car and spacious trunk area and better gas mileage,thanks so much

joihn

Jun 11, 2014

I was not sure if I wanted to buy a new Subaru or not. I went to test drive them and worked with Brian to start. He was very helpful in showing me the features. A couple weeks went by while I contemplated buying (it had to do with a decision to give my then current car to my stepson who was going to California). I wanted a Subaru Outback but it only made sense to buy if the deal was good and the financing was in place. When I finally decided to buy, Brian was gone so I talked to KIm. She was awesome. She understood completely where I was coming from and discussed a couple possibilities on cars available or one that was in transit. I decided to get the car in transit and we worked out an acceptable deal on the car. Then waited a few days to see if it showed up. When it appeared it would not be there timely, Kim worked to find the car at another dealer and bring it to Moline. Kim was off the day the car was ready so Brian went over some functions with me and helped with setting up bluetooth etc. Everything worked out nicely.

wxffxw

Jun 7, 2014

Everything is great. Good price. Financing rate is high. It would be better if provide life time oil change. Nice place to visit. Overall is good.

KinseyJohnson

May 27, 2014

Kim was very friendly, helpful & knowledgeable. Buying a car is usually a tedious, painful experience, not so with Kim as our salesperson. She was familiar with all the features and benefits of our new Impreza. She did great job in ensuring we were comfortable with all the operational aspects of our car before we took delivery. She also went over the owners manual to confirm understanding on our part. This is my first business with McLaughlin Subaru & they have exceeded expectations so far. I look forward to continuing the relationship during the life of my Subaru. Based on this experience if I am looking for new or used car in the future Kim and McLaughlin Subaru will be our first stop.

Goembel

May 24, 2014

Kim Hicks knows her business. She is: knowledgeable, intuitive, accommodating, enthusiastic, perceptive, friendly, considerate, a very good listener! She is quick to perceive a customer's requirements, and succinctly addresses them. Her knack for empathizing is amazing! She is a wonderful exception to prototypical care salesmen. If you want a no-nonsense, friendly, and pleasant car buying experience..ask for Kim Hicks! She's the best!

TristanLechelt

May 13, 2014

As soon as I arrived, Anthony Castro (a very handsome young man) took my keys and made me feel very welcome. After the service Beth Scherrman got me all of my paperwork, and Mike Hendricks explained to me what all had been done.

COMara

Aug 10, 2011

Last year, I purchased a new Outback from this dealership. My salesman was Mr. Scott Bitting who was very pleasant, courteous and professional. An appointment was quickly setup with Mr. Bitting after I saw the Outback on the internet and the price quoted by him was the price I paid for the car. No haggling back and forth. The purchase of this vehicle was a positive experience for me and I have already recommended this dealership to my friends who are looking to get a Subaru, too, especially since I told them I get great mileage on my Subaru Outback - about 30 miles or more a gallon.Also, McLaughlin's service center is very efficient and the personnel are very courteous. Most times you can get your car serviced the same day you call unless it is a major repair or maintenance being performed on your car.