McMullen Ford reviews

cjb2005

Feb 3, 2016

There sales department is TERRIBLE. They made promises they didn't keep. They gave me time frames, 45 to 60 days to receive a rebate. I waited almost 75 days before my first follow up and they said they would have to check with the dealership, or the bank. They never took ownership of the situation and just pointed fingers. not I'm waiting for them to "follow up with me." I will never use this dealership again.

Rodney Williams

Jan 27, 2016

We were looking for something to replace my wife's Envoy. We had test driven many cars from many dealerships, and were leaning toward a less expensive car. Then the team at McMullen found about every discount and financing option available to get us into the Escape Titanium that my Wife really wanted. They listened, made it affordable, and made it easy. If you are in the market for a car make sure you go see Rick, Shirley, Skip, and Fud. Thanks to them my Wife is driving the car she wanted at a price we could afford... Altogether a great experience.

Joseph Laitner

Jan 25, 2016

Everything was fine except my tire pressure wasn't checked like it is normally done.

Steve Arbogast

Jan 18, 2016

I called about the Ford Esacape that had a oil leak, they said to bring it in at 2pm we got there early. Went into customer service told them, they wrote it up and had it fixed in no time. Thank you,

Marylee

Jan 16, 2016

Everyone at McMullen Ford is nice and very helpful. I'm glad I purchased my car there and had my first service there. Though it's a bit of a drive, it was worth it.

Terry Lee

Jan 13, 2016

In and out in 5hours for warranty work on the rear shade and door handles.Driver was very courteous and on time.Randy is very efficient and knowledgeable He is an excellent service provider.Terry LeeBellevue NE

Janell Mckinley

Jan 11, 2016

Good service as always. Construction leaves them cramped for space.

Ronald Cutler

Jan 8, 2016

had oil changed and tires rotate, the two men did excellent job

Roger Dunn

Jan 7, 2016

Very Fast, I was out in 30 minutes. Don't know if this has anything to do with it or not but it was the first time a scheduled an oil change in the afternoon. Also it was the first time that there were no recommended repairs, The previous inspections and repairs have not repeated.

Debra Weilage

Jan 1, 2016

Ford Fusion / the work done at McMullen for was great. The staff was very helpful and friendly!

David Nutsch

Dec 28, 2015

Skip and Frank are truly the best the dealership have. The excellent customer service from start to finish is truly above and beyond. Both Frank and Skip followed up and made sure that everything was satisfactory. They truly are Ford one. However on another note I have now purchased 2 vehicles from McMullen and the owner Scott has even yet to acknowledge me. He greeted others right in front of me but yet walked right past me. I begin to wonder does he really value the business I have given him and should take note of the great work that Skip and Frank do at the dealership. The Ford Explorer is truly exceeded my expectations.I have many choices when buying a car it was because of previous experience of Skip and Frank I came back not Scott.

Lindsey Wilson

Dec 25, 2015

Everyone was very friendly while I sat and waiting for my car to get done. I didn't have to wait to long and I liked that.

Scott Martin

Dec 19, 2015

Was told of issues that needed to be resolved, but service manager recommended not to do them, but rather trade in my vehicle. A little disappointed with that, it is my decision on what to do with my own vehicle.

Eric Ledger

Dec 15, 2015

Always Prompt and always friendly. The Service Crew does what it takes to make sure that your vehicle is up to date with service and maintenance requirements.

Roxanne Daffer

Dec 15, 2015

I just love that place!!!! Everyone is so friendly!!

Stephen Safley

Dec 2, 2015

I purchased a 2015 Ford F150 Super Crew XLT "the color is Guard" on November 25th. Scott McMullen is an honorable man. Thank You for a pleasant experience.

Taffy Devers

Dec 1, 2015

it has been a awesome experinece!! Happy Holidays Taffy D.D.

Brenda Daley

Nov 30, 2015

Service was great, would buy again when I'm ready.

William Morehouse

Nov 16, 2015

I had a recall on my van. took in 4 hrs later it was done. Great service and a pleasure doing busnesss with you!

Mark Citta

Nov 11, 2015

The remodel is going to be nice, will get the dealership out of the 1970's. looking forward to future visits after the remodel is complete.

Carolyn Hess

Nov 10, 2015

We purchased a 2015 Ford Edge. It was a pleasant buying experience. No pressure. Everyone was very helpful. We are enjoying the car and learning about all the electronics.

Frank Merrick

Nov 10, 2015

Service is great; service personnel are very helpful.

Mara Matteson

Nov 10, 2015

It was grate I would go ther anytime fast and frendly

John Gardner

Nov 3, 2015

Have F350 and everyone was very helpful Giving us a ride to get breakfast while we waited Only improvement we old be to have truck washed at the end

David Clayton

Nov 2, 2015

Great. Helpful....................................................................

Joseph Hanshaw

Nov 2, 2015

Sales and finance staff were both friendly and helpful.

JS

Nov 2, 2015

Rick worked hard to find the car I wanted and to find any possible rebates. He is a great guy to work with, I would definitely go back to get another vehicle from him!!

Barbara Larsen

Oct 29, 2015

The staff were very helpful and the service was great.

LynB

Oct 29, 2015

I put in an online request and Rick called me. Found the car I wanted with the addons I requested. Went on a 30 minute test drive, he made sure we tested all types of roads. Worked tirelessly trying to get me a lower price with a higher price for my trade in! 1K more than other Ford dealerships offered! I would definitely recommend him for anyone looking to buy a new or used car.

James Schoening

Oct 28, 2015

I had a problem with the starter on my diesel truck, after two times of the starter not engaging I contacted McMullen Ford and arranged for a service appointment. After talking to Glenn, and getting a date & time I brought my truck in the shop. The mechanic checked out the starter, and could not find anything wrong, and the computer also did not show any issues. I was told to continue using my truck, and should I have any other issues not to hesitate to contact the service department. Since I was at the dealership, I haven't had any problems with the starter, nor anything else. Service was quick and reliable, and as always I was very pleased. I have always felt that I was taken care of promptly, and professionally. Thanks !!

Jim Marshall

Oct 25, 2015

i already provided feedback to your associate that called me on the phone

Annette Connerley

Oct 22, 2015

Great experience. Easy and very friendly. Love my car!!!

Dorothy Housley

Oct 15, 2015

The service was excellent and the staff was friendly and helpful on my oil change.

Jon Leu

Oct 15, 2015

Got the usual topnotch service for my Ford Edge. The staff was extremely helpful and courteous.

Patrick Peters

Oct 14, 2015

not much to tell when all goes as planed car was serviced , I was called , paid agreed amount.I the customer am happy. they are going thru some remodeling / or reconstruction but it did not affect anything.

John Neubauer

Oct 13, 2015

The service was excellent! I would recommend this dealership to anyone!

Mike Rollins

Aug 1, 2015

I cannot possibly say enough great things about McMullen Ford! I've purchased 2 vehicles there, my most recent, a 2015 Ford F-150, and the buying experience was stress free and no pressure. Their sales people truly deliver what they say with no surprises. McMullen service department has also been top notch. McMullen Ford is the ONLY place I will ever purchase Ford products.

MrMartha

Aug 1, 2015

I dislike the car buying experience but when I went to McMullen Ford I was greeted by RIck, a salesmen who was personable and fun to deal with. He softened the typical grueling car buying experience and made it quick and painless. I found a great truck for a fair price. My finance officer...she was incredible and made that process the best experience I ever had, she also was funny, intelligent and trustworthy. I plan on buying my next vehicle at McMullen Ford!!!

Carman2436

Jul 15, 2015

It was the best experience I had when I bought the Ford Taurus . Everyone that I talked with was friendly and really knew there jobs. I want to say great job to the manager for leading such a good team, to the finance what a very sweet lady who really took the time for a good rate for me. The receptions was also very nice and congratulation me after hearing I got the car. And a very Big Thanks To Rick Ham who went above and beyond with everything he did. he done a very good job going over the warranty information, to explaining all the options on the car. you all work good together keep up the great job!!!!!!! Thanks Again for a great experience !!! Mike

Wayne Dieleman

Jul 12, 2015

Staff excellent customer service. Body work excellent. will be back again. Thank you. Wayne Dieleman

Janell Mckinley

Jul 6, 2015

Dropped the Escape off and described the rattle that was occurring and that a plastic strip under the car had come loose. Was called two hours later and was told car was ready to be picked up. Car was fixed as promised and sooner than expected. Great service.

Darwin Olson

Jul 3, 2015

Staff was very helpful, pleasant and prompt. Had our F350 diesel super-duty crew cab in for recall service and oil change.

Robert Booth

Jul 3, 2015

Great service. Very accommodating. Thank you. Will definitely return.

Steven Cory

Jul 3, 2015

easy appointment. fast service. great follow up. work completed when they said

Harold Anderson

Jul 2, 2015

Timing was good. service maniger was very good. foffe ok.

ERIC PETERSON

Jul 1, 2015

I purchased a 2015 F-150 Super Crew. The staff new the F-150 very well and was exemplary in their presentation of the "new" F-150 benefits and features. After driving the truck for a few weeks I am surprised at the improved ride over my 2010 F-150 which was already a great ride. The handling is amazing, I did not expect the responsiveness. The acceleration is also unexpectedly greater. I really appreciate changes including: larger storage in the glove box and console; more comfortable seats and head rest; cab interior seem even more open; motorized side boards; power folding mirrors; changes in the aesthetics of the dash are great; electronics are amazing! Ford, congratulations on a great design.

Debra Weilage

Jun 29, 2015

I will not go anywhere else. I always find the service department and the sales department exceptional. I spent 3 days finding my Fusion and the salesman was very patient with me as I tried to decide what I want to purchase.

Dustin Frank

Jun 26, 2015

We purchased a 2014 Taurus from Frank. He worked with us to get us a deal we couldn't refuse. This is the third vehicle we have bought from McMullen Ford and I'm sure we will be back for a fourth in the future.

Terry Muilenburg

Jun 25, 2015

The best! Love you guys! The McMullen's are great people and have stressed with their employees to always treat their customers fairly with utmost respect.

John Gibson

Jun 23, 2015

It is always such a great experience. Everyone is so nice and it is always like coming home. Can't wait until your new construction starts. What a perk that will be for that retail area. You will look so nice and fresh. Love the commercial. Randy and Dankeep me happy, and always a clean car to get into. Thanks,John

Aaron Grell

Jun 22, 2015

My husband and I purchased a 2016 Ford Explorer. I felt the financing part with Shirley truly is the best. She is a asset to McMullen Ford. She worked to get us the best deal and payment. You felt as if she wanted to do what was best for the customer and explored all payment options, banks and interest rates at various banks. I loved her no nonsense approach.

Allen Steenhoek

Jun 22, 2015

Staff was knowledgable about the vehicles. No pressure. Great family atmosphere. Will definitely be our first stop for a Ford in the future.

David Spetman

Jun 22, 2015

Always treated very well when we are there. Everyone is always friendly

Lisa Varnes-rex

Jun 21, 2015

When i stopped at McMullen Ford i was just browsing to see what they had in for trucks. I was looking for a smaller truck and thought i would take my chances since I had previously bought from them. We spoke to a salesman Ron and he understood we was browsing and said if he could help with anything just holler. We looked around for awhile and I found a truck i was interested in. Ron told me a little about it and while he was getting the keys the detail guys were bringing out an Edge from the shop, I liked the style, the size was perfect for me. We took the Edge for a test drive and immediately liked it the ride was smooth. Although I was looking for a truck, I did some common sense thinking about family size and bought the Edge. Thank You Ron

Rosalie Fennell

Jun 18, 2015

Dan's crew was very fast at getting my pickup back on the road after it was damaged

Kenneth Talcott

Jun 17, 2015

As always....... Great Job! 3rd time I've had body work done. Only took 4 days from the time I got estimate until the job was completed. THAT'S FAST! Thank You

Gerri Brunow

Jun 16, 2015

I was just there for an oil change but, the service staff really go above and beyond the norm! Very friendly, helpful and an overall excellent experience!

Haleigh Jensen

Jun 15, 2015

Shirley and Frank are amazing, very helpful and fun.. thanks to them we walked away with a brand new 2016 ford fusion.

J Clancy Kosnjek

Jun 11, 2015

I did this already--do you have it? Tom Bell was great!!!

Kenneth Talcott

Jun 10, 2015

I have had body work done there 3 times. Body work was done twice on 2012 Dodge Caravan. And Once on 2014 Jeep. I was especially impressed on how well the paint jobs matched on all 3 repairs. The prices were also very economic. On the last repair job (2012 Dodge Caravan) I went to McMullen on a Monday to get estimate. The parts arrived the next day & the job was done on Thursday. 4 days start to finish. THAT'S FAST! Job well done. I will always go there for body work. Thank You Matt & Dan (Body Shop Supervisors).

Timothy Black

Jun 9, 2015

Excellent customer service. I had the oil and filter change, as well as the tires rotated.I was very pleased and will certainly consider leasing another fine Ford Taurus when my current lease expires. Thank you very much!

Elaine Russell

Jun 6, 2015

We appreciated how Randy took care of the problem with our Ford Escape Hybrid which had to be towed in because of a leak in the battery which damaged many wires and caused the car to stall in traffic. It has been running fine since.

Ivan Vrtiska

Jun 5, 2015

Efficient and prompt, great service. I plan to return.

Wendy Lapel-mcintosh

Jun 2, 2015

Dan is a very nice guy to work with. I wish they would find out soon if they are going to fix the rust spot that Ford has fixed 2x and it came back in less then 6 months. If the rust is coming back right in the same spot someone did something wrong. any comments from ford??

Charles J Werp

Jun 1, 2015

Everything was very pleasant and well managed. I was kept informed on the progrss of the service and it was completby the time as promised.

Nathaniel Cox

Jun 1, 2015

Great place to buy a car along with servicing your car

J Kosnjek

May 28, 2015

Tom (I think Bell is his last name; he gave me a card but it's in the car) met us at the door like we were welcome guests. He listened to what we needed & showed us what he had to offer. He was knowledgeable & excited about the merchandise. When we found something that we thought would do, he expanded on its qualities & got us into the car for a test drive. When we made our decision, he made the paperwork process almost painless. He knew we hadn't eaten, so he brought us in some pizza that was left over from their lunch--definitely the way to my heart. He introduced us to Shirley, the finance person, who was also very helpful and thorough; she made sure we knew what each piece of paper was for, suggested where to store it so we could find it when needed, listed all the information our insurance person would need on one sheet of paper, explained the payment process, & also gave us her card saying she would be happy to answer any questions or offer any help in the future. Tom met us when we finished in her office and escorted us out and also offered his help with any questions we had about the car in the future--after giving us a thorough "crash-course" about how to use the features we'd never had before. I love the car & am happy to recommend Tom & Shirley to future customers--actually, I've already told numerous people about my experience there. 110%

Benjamin Hecker

May 27, 2015

Made the buying experience very easy and fun. Great customer service the entire time.

D. Johnson

May 26, 2015

It took the time I expected it to take. Waiting room is very cramped and not on par with other dealerships I visit. Not even close.

Mickie Perian

May 26, 2015

As always, good prompt service. Friendly staff and easy to work with.

Arthur Sparr

May 22, 2015

I was happy with the service.It was fast and courteous. I will come back again for my car needs. .

Larry Rief

May 22, 2015

Staff was very friendly & helpful.Service work on our Ford 500 was done in a timely manner. My only problem was having to schedule the work 2 days in advance. A good sign of loyal repeat customers.

Alfred Burling

May 21, 2015

HAD A GOOD TIME CHATTING WITH YOUR PEOPLE RE. WORKING WITH FORD AND OTHER DEALERSHIPS.

Jeff Stokes

May 21, 2015

I enjoy the car wash after being serviced, thank you.

Monica Tallman

May 19, 2015

Everyone is always so nice. I appreicate McMullen Ford!!!

Jimmy Edwards

May 13, 2015

this service dept. visit as well as previous visits was friendly , professional,and not over priced. The staff is great and has outstanding leadership

NIGHTMARE SERVICE

May 13, 2015

I took my beautiful new Ford Fusion in to fix a problem with the air conditioning housing. This was to be a 2 day job. They had to take the dash out and the doors off. They managed to cause body damage to a door (which they were able to fix)... but they destroyed the dash. The dash is wavy and about an inch below where it should be... you can't just see the foam that was hidden by the dash when I took the car in... the dash is now BELOW the foam! I returned the car multiple times for them to correct the problem... each time (after a week) they said it was done... and nothing had changed. The car only came back dirtier and more scuffed up in new places each time. They finally said there was nothing they could do to fix the problem.... that it was a poor design issue by Ford. I am now in my 5th week without the vehicle and 2nd dealership trying to get my pristine new car with 8000 miles to not look like a used, damaged, dumpy, piece of s*%t. There were other issues/problems they said they fixed as well that took multiple tries and 3 weeks to resolve. The whole process has been a nightmare. McMullen Ford sucks. DO NOT TRUST THEM WITH YOUR NEW VEHICLE.

Scott Stimson

May 12, 2015

The service I received was super. I had the works done on my 2013 F150 XL pick-up and the wash made it look brand new again. The service department deserves cudos for the work they do. During my wait there I used the men's rest room and it was in sad shape. Everything from the wall covering to the toilet and sink needs to be remodeled and the cloth hand towel is very unsanitary. A couple thousand dollars should be spent to update the rest room.

Gene Jeppesen

May 8, 2015

Very helpful staff, diagnosis of problems, and timely repair.

Thomas Vacanti

May 5, 2015

everyone was really helpful and kept me informed on what was happening with my vehicle

George Meyer

May 3, 2015

Purchased 2015 7-passenger Explorer. Staff was very knowledgeable and helpful, especially Shirley who did the paperwork.

Jon Leu

Apr 29, 2015

People have been helpful when servicing either the Edge or the Escape.

Mary Oehme

Apr 29, 2015

Have purchased many vehicles at McMullen Ford and have been very satisfied with my purchases. Have been very pleased with the efficient way the service department takes care of their customers. Will highly recommend the dealership. Thank you.

Susan Nowatzke

Apr 29, 2015

We purchased a 2015 Ford Escape. Our salesman Mike Wallace was professional and treated us with respect. We did not have to endure the typical car salesman games and sales tactics that we experienced at our dealerships. He quoted us the trade in price of our Sante Fe Hyundai that we had already researched online. He explained the available rebates and the use of the fixed price that could be used with our nephew's Ford PIN #. We were amazed by how simple and painless the process could be!!! Shirley Childs helped us complete the purchase and was also very professional and respectful of our needs. We will return to McMullen Ford for our next vehicle purchase and maintenance needs.

Patrick Peters

Apr 28, 2015

The people are friendly and very helpful They are knowledgeable and can show you the difference Best dealership in the Omaha - Council Bluffs area

Roger Dunn

Apr 28, 2015

The only exception to great service I received from the service department resulted from an email I received reminding me that I may be due for service, which I was. On Tuesday I decided that I would schedule, which I usually do by phone. I noticed that an option to schedule on line was available. So I clicked the link and scheduled service for Friday. Expecting confirmation I never thought about it again until Thursday afternoon I realized that I had not gotten confirmation. Calling the service department and explaining what happened got me in on Friday. I'm curious if this function works as sometimes this would be quicker and easier for all.

Bruce Pike

Apr 27, 2015

Randy and his staff was very prompt and courteous when I arrived at the dealership. They was able to get my car in for a full service (oil change and tire change) along with give the car a car wash in a very short time frame.

John Osborne

Apr 23, 2015

Excellent experience, Randy is a great asset !! Ford's extended warranty was slow though

Dean Jennings

Apr 21, 2015

2015 Fusion Hybrid - ordered top of the line, Only problem was that there is no hard drive in the vehicle like the 2010 Fusion Hybrid that I could use with Sync to call up prerecorded music or audio books that I had downloaded to the car. That was an excellant feature and I was shocked that feature is no longer available.I am still checking with Ford Motor Company to confirm that it is not available as I want it install if it is still in the 2015 models.None of the sales staff were aware of this deficiency.

Gary Peterson

Apr 20, 2015

Things where not made clear to me about pricing. It cost more than I had precieved.Cost was more than I expected. When they explained it to me, they talked down to me. I went to the men's and it need lots of work.I expected more.

Mary Fahey

Apr 20, 2015

Quick and had the car ready when I came to pick it up, staff very courteous.

Robin

Apr 20, 2015

Frank Mainelli was great to work with - he took the time to understand what I wanted and found it. The whole team at McMullen Ford went above and beyond. Thank you!

Dennis Holliman

Apr 16, 2015

I had to wait alittle longer then normal and they give me a discount and told me how much they apprecitated our business.

Wayne Dieleman

Apr 15, 2015

Excellent service. Great place to do business with. Friendly people always!

T Holmes

Apr 13, 2015

We have purchased several vehicles from McMullen Ford over a several year period. It is without a doubt the best dealership experience of any type that I have had. There is honesty and fairness,whether we are dealing with New Car Sales or Service. I must say that I now buy 90% Ford Products, largely because of my experience and relationship with McMullen's. The recent service was done on a 2010 Expedition EL (brakes,A/C, oil change) and everything was done in a timely manner. I was kept informed on a daily basis as to progress made, and informed of any delays. All in all, a wonderful dealership! Oh yes, I just ordered a 2015 Mustang GT from McMullen's and was very pleased with the experience!!

Virginia Reams

Apr 12, 2015

My service was done quickly and I was treated very well. I will return for future service.Thank YouVirginia

Dwight Harper

Apr 4, 2015

very nice experience salesman explained the features of the vehicle very nice would probably shop at the dealership again in the future.

General Fire & Safety

Apr 3, 2015

Easy and enjoyable experience. We have purchased several vehicles from McMullen over the years and have always found them to be easy to deal with are always happy with pricing

Robert Dean

Apr 3, 2015

Stellar service as always. The folks in the body shop coordinated with the other party's insurer very well, so there was little I needed to do except bring the car in when they were ready.

Amy Swenson

Apr 1, 2015

Everyone was very friendly and they got me in and out in no time and washed my car. How nice! Thanks McMullen Ford!!

Anthony T. ( AJ) Johnson

Apr 1, 2015

Skip, Mike, Shirley and Scott (The McMullen Dealership Family) all showed genuine concern in the car trading and purchasing experience. They treated us like we were family and made the purchase of the 2015 Escape and 2014 Transit Connect a very enjoyable experience. All went out of their way to insure Wendy and I felt comfortable through the entire process and in providing paperwork so that I could register my vehicle more quickly to arrange for a business trip. I would recommend McMullen Ford to all my friends as the place to go if you are planning on purchasing a new car in the future. This is makes three vehicles we have purchased from the McMullen Ford Dealership and the experience has always been top notch, friendly and is the reason I will be going back when we need our next set of cars.Very Respectfully and Thank You for Outstanding Service

John Hiers

Apr 1, 2015

a good experience , great staff , seems honest and no hassle .

Robert Hughes

Apr 1, 2015

very satisfied with service.Employees always friendly and very helpful. Like the quality of service I received. had to wait longer than normal but I know they were very busy. I visited with an employee that was not busy at the time.

James Mason

Mar 31, 2015

No surprises and everything performed in timely manner

Max I. Walker Uniform Rental Service

Mar 31, 2015

We purchased a Utilimaster step van on a Ford chassis. The service both before and after the sale is always great. Thanks for the excellent deal and service!!

Darryl Way

Mar 25, 2015

Thank you everything was done on time and when it was convenient for me

David Goodwater

Mar 25, 2015

Purchased a Ford Explorer, it was easy no hassle purchase.

Keith Schulte

Mar 24, 2015

The price was fair, we got straight forward answers to most of our questions. The salesman was personable and honest, the finance dept was very helpful and honest. This is my used vehicle purchase and I will definitely price with them again in the future when looking for my next vehicle

Walter Glade Jr

Mar 24, 2015

I bought a 2014 new Ford Flex, and I love it. Staff were friendly, knowledgeable and helpful.

Denny Haukaas

Mar 20, 2015

we bought a 2015 ford explorer. the staff were very helpful in trying to make sure that we got the best deal available.

Sharon Mcmillen

Mar 19, 2015

I have always been received warmly everytime I come in for service. It is nice to have people that are so friendly.

Clayton Cunningham

Mar 18, 2015

From Mark's greeting and help when we walked in the door, to Scott answering all of our questions, and Shirley making the whole process easy and enjoyable, it was a great experience. My family will continue to purchase from McMullen for a lifetime.

Karen Bedlan

Mar 17, 2015

I have a 2015 Ford Fusion. I took it back to McMullen Ford in Council Bluffs for my first time servicing. The staff was very helpful and courteous. I will return for future servicing and/or repairs.

Mara Matteson

Mar 17, 2015

keep up the good work !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Normaleena Grebe

Mar 13, 2015

I had reserved a replacement of my passenger mirror, I asked them what the price of the installation of the mirror. When they had told me a price I wrote that down, when I was called to come get my vehicle. I was informed of the price, I told them the price which was quoted. They then changed the amount to what was quoted in the beginning and then I paid for the repair. I was satisfied in the end.

jzeta411

Aug 20, 2013

We fortunately had a good experience during our vehicle purchase (used by fairly new). It was with an experienced sales person Steve who stated who had recently started working at this location. We found the vehicle we wanted to see on the internet, called and did a telephone deal, then bought it. We had a smooth experience in finance and was even able to get the DMV paperwork processed expeditiously so my daughter could take just purchased vehicle to college! I thank God for our transaction...and of the staff who worked with us.

Jay and Sherrie

Mar 20, 2013

What an excellent experience! From the moment we walked in, we felt very comfortable and not the slightest pressured. And we were pleasantly surprised to find that the advertised price was, get this, the actual price! They didn't tack on a single cent in "additional fees!" The sales representative, Ed Major, was courteous, professional, knowledgable, and friendly. And like I said, there was absolutely zero pressure at any point in the entire process. So if you are looking for a great price on a car, with no pressure and absolutely no hidden fees, this is the place to buy. We recommend McMullen Ford to everyone!

tgaston1983

Jan 10, 2013

McMullen Ford is the worst dealership in the area. We were interested in purchasing a SUV, the dealer Bob was very demanding, and straight forward, with no interest in actually selling the car. When we were greeted with the finance manager they were eager to take our information to get the deal underway. But, as it turns out they are very lazy at returning calls and getting forms mailed. Within that time we got a call from another dealer (Performance Ford they are wonderful!!) and they were able to offer us the same type of SUV with small cosmetic differences but almost $3000 cheaper. So as we began to make a deal with Performance Ford, we respectively called McMullen Fords' dealer Bob to decline the offer they had made with us or to see if they could beat the price. Bob, the sales man, basically told off my husband and YELLED "I thought we had a deal, go with them then!!!!!" and hung up on my husband (beyond words, so rude ) We were speechless that as a car saleman that McMullen Ford employed could be so rude and disrespectful!!! Long story short, Bob the saleman from McMullen Ford did call back and apologize for his outburst; saying "You just caught me at a bad time, but I'm still mad at you" It is insane that a person of customer service would act this way to a potential buyer. Overall McMullen Ford is the WORST dealership in the Omaha/Council Bluffs area and will never go back or recommend to anyone. IF YOU WANT A GOOD DEAL THAN GO TO PERFORMANCE FORD IN OMAHA,THEY ARE WONDERFUL!! MCMULLEN FORD IS THE WORST!!!!

Big Rich

Feb 24, 2012

What a great bunch of people. Real pleasure to deal with. I look forward to dealing with McMullen in the future for the rest of my Automotive needs.

mhoefer

Jan 27, 2012

In general, not the most positive experience I have had at a car dealership. Many aspects of this transaction were not up to Ford standards, a certified used car should be inspected so that these issues, that we had, do not occur...

ElaineBlick

Oct 27, 2006

This is an excellent dealership. Randy-in service takes the time to listen to my concerns and makes sure the job is done right the first time. The friendliness of the whole dealership is exceptional. I always feel welcomed at McMullen Ford. There is not a better dealership than this one. Satisfaction is job #1 with them. They stand behind the sale of the vehicle and continue making sure satisfaction is complete.