Mercedes-Benz of Alexandria reviews

Ricky 123

Nov 22, 2016

George Boatright did a fantastic job making sure my needs were met. He took the time and explained what was done to my car.He's truly professional.

jmk

Nov 21, 2016

I leased my C 300 from this dealership and plan to take advantage of their offer to lease again! I love my car and it is the fourth Mercedes I have owned or leased.

Betty

Nov 18, 2016

If I could give more than 5 star, Alvin helped us a lot and found us the best deal possible, I could not much happier, I would definitely recommend him. Great job!!!

jhenson

Nov 16, 2016

I had a great experience at this Mercedes Benz dealership, the service was great and great turn around time. They also was very helpful and knowledgeable.

Shawvon#51

Nov 15, 2016

I always have a great experience with MB of Alexandria Service Department! Jack and the team always go above and beyond in order to keep my car running properly.

Michael B.

Nov 14, 2016

We have been a "Mercedes Benz of Alexandria" customer since it opened business and have gone through several leases and purchases over the years. As a customer, you feel that you are welcome, and the staff goes out of their way if needed to assist your needs. We have had some really complicated technical issues on one of our cars there a couple of years ago that were simply out of the service department's control. The service department and management really stepped in and worked with Mercedes Benz corporate to resolve the issues. We are committed to stay with Mercedes Benz of Alexandria.

franki60

Nov 11, 2016

I first met Alvin Daniels in 2009 when I started looking at Mecedes-Benz vehicles. Alvin was there for me from start to finish. He made sure I was satisfied with all aspects of my arrangements explaining the features of the vehicle and set up the initial settings. I appreciate his professionalism and attention to detail.

Mivida55

Nov 9, 2016

Alvin Daniels took the time to give me all of my options, and was never pushy. I purchased a brand new car that I LOVE.

garehenderson

Nov 8, 2016

The service team was professional and pretty fast. The service department was friendly and helpful. I got the feeling that the rest of the staff is under a lot of pressure from management, in that they ranged from superficially friendly to kinda of grumpy.Garey Henderson, Ph.D.

Ampley2013

Nov 7, 2016

My husband and I purchased my vehicle from Al Daniels in 2013 and he was very kind and attentive to us. Mr. Daniels explained everything to us so there were no surprises. Each time I take my car for service and have any questions I stop by to see Mr. Daniels and he takes time to answer any questions or show my how to work something I can't figure out in my vehicle. He is an awesome salesman and I would greatly recommend him to anyone interested in purchasing a vehicle.

Ron35

Nov 7, 2016

Each time I have brought my car in, my service rep (Chris Browne) promptly greeted me and told me what to expect. He was always right on the nose as to what needed to be done and how long it would take. The service was performed well and the car redelivered washed and ready to go.

Submarine

Nov 5, 2016

I have always considered Mercedes Benz to be luxury cars. And my thoughts about sales, and services would be provided by the best trained and experienced personnel. So far, my expectations have been met at Mercedes-Benz of Alexandria. I requested and additional key be made. The key was made and delivered when promised.I don't remember the service agent's name but he was friendly and I would love to play golf with him, because we talked about golf while he was processing the paperwork.Plus if I had any complaints, I would make them known at the time of my visit. And to do a survey every time I do business with the dealership; I think is unnecessary an bothersome.

Bealfan

Nov 4, 2016

excellent customer service. Will be back in a month or two to buy another from Al Daniels. He was very helpful and nice to his customers.

Cammie

Nov 4, 2016

Al was very helpful and made the process on the sale of my Mercedes the best experience ever!! He was energetic and explained everything very well...I love my new car and it's all because of Al at Mercedes of Alexandria!!

Clarence

Nov 4, 2016

Prior to coming to Mercedes of Alexandria, my wife and I had spent months searching for our Mercedes, visiting dealers from Central Virginia to Hagerstown, MD. Expecting the "Standard" sales pitch, Mr. Daniels won us over with his pleasant attitude and no pressure sales. He treated our car buying as an investment, taking time to show us various options, customizing our vehicle with the latest trends to ensure the highest re-sale or trade value. Our experience with Mr. Daniels did not end with the sale of our vehicle. He scheduled a detail with the service department and ensured we understood the options of our vehicle, how to use them and gave us a follow-up phone call to answer any questions. Mr. Daniels' courtesy and professionalism made our car-buying experience a pleasant event. I highly recommend anyone looking to purchase a Mercedes to ask for Mr. Daniels by name.

Evelyn Crickenberger

Nov 4, 2016

I have given the excellent rating because my salesman Alvin Daniels went above and beyond the call of duty to make the buying experience as positive as it could be. He took it upon himself to fix any problems that I requested to be fixed. He was very cheerful and accommodating. He made me feelvery confident that everything would be taken care of in the most efficient manner and as quickly as possible. I would recommend Alvin to anyone who is considering buying a Mercedes. He made everything so easy and quite enjoyable. Mercedes Benz of Alexandria is the place to go, but more importantly Alvin Daniels is the salesman of the year in my book. My family bought two Mercedes because of the experience.

Frank198

Nov 4, 2016

I have purchased 5 new vehicles from Mercedes of Alexandria Al Daniels also assisted with the purchase of a used vehicle he understands what customer service means and has never made me feel pressure to buy now. I have recommended family and friends to Mr. Daniels and they purchased Vehicles as well.

rachels50

Nov 4, 2016

My time at the service center was he best, I didnt mind waiting for my car to be service , Patrick Mederos made me feel at home and very well welcome. He treated me with respect ansewer all my question ,he went above and beyond the call of duty. He take his time with me , everthing went so smooth I did not realize that I was waiting . He kept me up on ever detail. He's the best. David Johnson is alL so the best everytime i call he is allways helpful and understanding i can talk to him about any problems and he will solve them. I been working with Mr. Johnson for a while he is always pleasant ,kind willing to go out his way for all of his customers. GOOD JOB ! Iseen him enter act with others ,he is always the perfect GENTLE MAN

chjck

Nov 3, 2016

Al Daniels made our SUV purchase a most enjoyable experience.Al is an exceptional Sales rep and remarkable ambassador for Alexandria Mercedes Benz His command appearance, mild-mannered engaging personality, professional competence and attention to detail... all inspire trust.

evansfamily5

Nov 3, 2016

Alvin Daniels has been an excellent Salesperson from the inception of selling us our GLK 350, to responding to any and every follow-up question we've had since the purchase! Mr. Daniels is a true asset to Mercedes Benz of Alexandria!The Evans Family

KC-S550

Nov 3, 2016

If your looking for a great salesman that will make you feel like your home when you walk into the dealership, you have to see Mr Al. Danials. He treated me so well that I purchased my wife's new vehicle though him. He is patient and will make sure you pick the perfect vehicle. I was so pleased after my wife's purshase that I brought my 83 year old mother to Mr Danials for her new purchase. She was nervous but Mr Daniels calmed her down and treated her like a queen. He has great people skills. I would recommend those of all ages to go see Mr Al Danials for your next Mercedes Benz purchase.Mr. K. Carter

Lead The "Way"

Nov 3, 2016

Al and Horst are the only reasons why I continue to have my "THREE" vehicles service at this dealership. I reside in Winter Springs, FL and Yonkers, NY and since I retired from the Alexandria, VA area I have strongly recommended this dealership. INTEGRITY. Well, let me just put it this way. This is exactly what took place. Al called to infom me on a Monday that he finally found the right vehivle for me, and asked when can I come up from FL or down from NY. On Wednesday I traveled by train from NY and, Al picked me up at the Metro station and three hours later I signed I droved off in a New 2017 GLS 450.

reconpointman69

Nov 3, 2016

Alvin Daniels is very professional, has extreme integrity, a pleasure to talk to about different models of Mercedes cars . He is very knowledgeable does his best to get the car you want in your price range. Al is always punctual on his appointments and always has a pleasant disposition at every greeting. Al always has positive things to say about the company he works for "Mercedes" and all the new ideas and upcoming innovations that the company is thinking about. Al is a definite asset to Mercedes of Alexandria.

sdenson3880

Nov 3, 2016

My experience with Al was a memorable one. He provided outstanding service and professionalism. He was very patient and he answered everyone of my questions. I was very pleased with his service!

VTH

Nov 3, 2016

Mr. Daniel made my buying experience enjoyable and pleasant. He was very professional while helping me with the purchase of my first Mercedes-Benz. And I couldn't be more please with my purchase and I would refer AL to my family and friends. C. Hill

ashaw902

Nov 2, 2016

I have bought 4 MB from Mr. Daniels, of course the cars speaks for themselves but the great service, professionalism and attention to detail that is given by Mr. Daniels is OUTSTANDING! He is my go to guy! Number 1 starter on any team!!

Axjenkins

Nov 2, 2016

My husband and I just purchased our 3rd Mercedes in two years from Mr. Daniels. He is kind, patient, professional and thorough. He will go the extra mile to ensure customer satisfaction, and he doesn't abandon you after the sale, and that's priceless!

CLA250 4Matic (White)

Nov 2, 2016

I bought a CLA250 4Matic, and Alvin Daniels was my salesperson. The process for purchasing moved quickly once I decided to make the purchase. I was approved for a low interest rate very quickly after submitting my application. Alvin's customer service was great, and he also assisted with helping me to get a warranty for the special tires and AMG wheels that are on my CLA250.

cr

Nov 2, 2016

Mr. Daniels is very attentive and professional. He always makes sure that I am happy with my purchase and that I am getting great service whenever I have to bring my car in for service. I would definitely recommend him to all my friends and co-workers looking for a new vehicle.

glo1

Nov 2, 2016

I have been dealing with Mercedes-Benz of Alexandria for over 13 years. I just purchased my 4th vehicle from this dealership on October 22, 2017. My salesman was Al Daniels. He has been my salesman for all my purchases. Mr. Daniels is a professional at what he does. He is well abreast with what he does. He is a perfect gentleman as well. Can't imagine going anywhere else to purchase a vehicle. Hopefully he will be their when I purchase my 5th vehicle, somewhere down the road. The dealership is very clean and everyone their is very respectful.Love my purchase!

hendersonja67

Nov 2, 2016

Mr. Alvin Daniels is the best Salesman that I have had the opportunity to work with while purchasing several Mercedes within the last fifteen years. Mr. Daniels is a detailed and straightforward professional who goes beyond the call of duty to ensure my automobile requirements were met. He handled all of my transactions with total care. An outstanding Salesman and true professional who strives to provide the best exception service from Mercedes-Benz of Alexandria.

Maggie

Nov 2, 2016

Very professional, , Very knowledgeable about all aspects of car deals and able to help find a car suitable to my wants and finiciaal limits. He responds promptly to requests and questions. Also very good at decreasing anxiety associated with car buying. . I just want everyone to know how nice it is to find this high level of service.

peter1926

Nov 2, 2016

Mr. Daniels is a true Professional. he work with my wife to make sure she was truly satisfied with new car CL300. Thanks for your support.

queengirl

Nov 2, 2016

Best professional and experienced salesman I have ever had. Listened to me and went the extra mile for my satisfaction. Trustworthy. Knowledgeable. Great character. Gentleman.

sue

Nov 2, 2016

We were most fortunate to have an outstanding, personable, knowledgeable, and helpful sales person to assist us in our most pleasant vehicle purchase we've ever had.....his name is Alvin Daniels.His skillful assistance has continued throughout our 3 years of experience with Mercedes of Alexandria and is consistently gracious and thorough!!

Betty Johnson

Nov 1, 2016

I have purchased 3 vehicles from this location and have never been disappointed. The transactions are always seemless. I recommend Mr. Jimmy Moore if your looking to purchase a vehicle. He is very knowledgeable and will most definitely get you what you need.

cbussey

Nov 1, 2016

Mr. Daniels is a true professional who knows his business. My buying experience was awesome because of Mr. Daniels. Will definitely be a return buyer!!!!

MACJ

Oct 31, 2016

I have lived in a number of cities therefore I've had my MB serviced at many locations. By far, my most pleasant experience has been MB of Alexandria, VA. My service rep, George Boatwright is outstanding. Based on his years of service and expertise, my husband and I sought his recommendation and decided to purchase the 2017 MB E class. Our salesman, Al Daniels was excellent. He is extremely knowledgeable and helpful. Al was always available to answers our questions with prompt reliable service. I highly recommend Al if you are interested in a new purchase! Our overall experience with the dealership has been excellent!

Abt13

Oct 25, 2016

From the moment my car was picked up for servicing, the service department was attentive, courteous, kept me informed and ultimately returned my car as good as new and in a timely manner. They were accomadating and helped me make decisions concerning the car that without their expertise and concern, I would not have been able to do! I highly recommend this dealership to all!

ripcord

Oct 24, 2016

I have been having my cars serviced here for more than 15 years and have never had a complaint. I know that I will never have to worry about whether the job was done right. Drop off and pickup is great and I get continuous updates by test messages as to the progress of the work.

JamilahWalker

Oct 19, 2016

I went in to have my car sevice for rhe first time. Jack Zimerman is my Service advisor and not U must say he knew his job. JIM provided me with exceptional service, great sense of humor along with making the environment comfortable for me as a valued paying customer. I THOUGHT Acura customer was great but I must say this Mercedes dealer met my needs and I'm satisfied.

Yahya

Oct 19, 2016

Jack is the best man I've been dealing with in Alexandria dealership, A man who knows how to deal with his customers. Great man to know.

BigDaddyST

Oct 13, 2016

Tried to get my wife's first 10K service on her GLC300 near her office in Arlington but they were going to take 4 hours so I drove to Alexandria from there, pulled in and was promptly greeted by Chris who took the car, sent it off for service and returned it in 50 minutes washed and serviced. In between he checked in to see how I was doing in the lounge, updates the status of our service visit. Easy in and out. Bought the car from these guys too and that was a very positive experience as well. Also I like that they call a few days later to follow up on how they did. I have three MB's and this dealership has changed the paradigm for dealer service and cost.I'm a fan and will be back!

James9836

Oct 13, 2016

We have purchased 4 Mercedes over they years from the dealership, the service is spectacular, they text you to keep you informed on the service progress for your car. Customer service is terrific, they make the whole experience as easy as possible, the Service Advisors are all top notch

sandi6608

Oct 12, 2016

I have excellent service at this dealership. The service representative who handled servicing of my vehicle was attentive in responding to my inquiries, and he was committed to ensuring my service needs were met. I highly recommend this dealership to everyone in the DMV!

AndrayB

Oct 8, 2016

I enjoyed the service that I had with Mercedes-Benz Alexandria in about two weeks ago. The customer service was excellent, and my car came out from their shop in a perfect shape. I used to go somewhere else for my service, but for now, they will be my first choice, no doubt. I will definitely recommend them to my friends and neighbors.AndrayB

Ladybug

Oct 4, 2016

I am very HAPPY with the SERVICE I have received at Mercedes Benz of Alexandria, VA. They have performed two services for me and I have been thoroughly pleased with their service. My Assistant Service Manager Mr. George Boatwright is excellent and he does an extremely good job in letting me know the issues my car is having in a very timely manner. The whole team always give me a smile and is willing and ready to accommodate me when I walk in. I have always received a loaner car that is clean and fill with gas, the staff in this department is pleasant, efficient and I am always in and out and to work on time. I have the warranty coverage and the service department is always willing to look up my warranty and make sure that it is covered before they start the work. All of my service visits have been completed in 2 days or less. Example: My last visit in August 2016 was a 2-day service. I took my S550 in for a hubcap repair that was damaged in about four places and the work done was so flawless that you could not tell that the damage was even there and I picked up my car the next day. Their work hours are very workable for my schedule. I am impressed with their professionalism from the sale of my car by Mr. Jimmy Moore, Mercedes Benz Representative Master Certified to Mr. George Boatwright my Assistant Service Manager and Mr. Nicholas Moon, Customer Service Representative. Mr. Moon always follows up with a courtesy call and E-mail to make sure that I was satisfied with my service experience at Mercedes Benz of Alexandria, VA. After speaking with Mr. Moon, I believe if I had a bad experience he would try to work it out to see that it is corrected and that it does not happen again. I WOULD RECOMMEND MERCEDES BENZ OF ALEXANDRIA, VA TO MY FAMILY, FRIENDS AND CO-WORKERS FOR THE PURCHASE OF A MERCEDES BENZ OR SERVICE.MS. GARNESSEPTEMBER 16, 2016

12benz

Sep 22, 2016

Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in the detail, they took care of it with no hesitation.

Sirmons

Sep 17, 2016

The service and support from Jack and the rest of the service department support team was outstanding, courteous and efficient. We are very happy with the attention provided.

Suvdmr#1

Sep 17, 2016

Simply Awesome I expect the best and I get it. Thank you. The person that helped me in services was George Boatwright. He deserve a Financial bonus, a couple days off and total respect for his outstanding service.

ROSITA CHANDANSINGH

Sep 15, 2016

My experience with Jack Lindeman has been great.He is very helpful, friendly ,courteous & more.My life and that of my cars are made so much easier by the MB of Alex staff.Thank you all !

MJn3wcatrALLG0D!

Jul 19, 2016

If you want professionalism that makes you feel powerful, comedy to help ease buyer's woes, and top-notch customer service to ease your mind, then choose Mercedes-Benz of Alexandria for your next vehicle! My experience with Avi Baider was cosmic; Rudy Shirley was meticulous and careful to hear everything I desired; Arnold Brown was patient, persistent, and very reassuring to me as a new buyer; and Debbie Hannon was more than kind and knowledgeable and put the icing on the cake with the magic she worked! This team made my first MB purchase the best ever. From the moment I began email correspondence and then once I walked in, I was greeted with kindness and warmth. I didn't feel too much pressure (I mean they worked hard to get me in my new 2016 C300, fully loaded at the price I wanted), but I received just enough to be serious about the decision I was making. I didn't even see the car before getting it, but it was because I trusted the staff SO much, that they knew exactly what I wanted. DON'T GO ANYWHERE ELSE! This dealership is awesome!

djones

Jul 11, 2016

I took my car there for my engine fan running continuously. I was told it would cost $2,400 dollar to get fix. I get my car back and a couple days later my radio is malfunctioning. They told me to return my car. I told Rick to service guy that his mechanic had to make some sort of mistake because I had absolutely no problems with my radio. He promise me that this problem would be taken care of if I bought my car back. Now they are trying to cover up the mistake they made saying this problem just happen. But you clear my car from any problems when I pick it up the first time.. Don't take your car here. They are running up bills. I'm sure everyone from the Director of service to the services writer are involved. Not to mentioning I it took them 3 weeks to find the problem( ripping me off) If there are others that have had theses problem with this dealer. Please lets unite together and have these guys sent to jail. Cause the are stealing thousands of dollars from customers by rigging there cars to fail.. Trust me you don't want your car here. I will never refer anyone or take my car here if the were to work on it for free.

jlozano29

Jul 6, 2016

My experience overall with Alvin and with Mercedes of Alexandria was exceptional! Alvin, Arthur & Mr. Collins really put in the work for me to get my new Mercedes C300 and followed up with me every step of the way. At first I didn't think it was going to happen, but then they called and gave me some great news. The car is beautiful, the payment is what I was expecting it to be and I have to say this was by far the best car buying experience I've ever had. I cannot believe that my dream car is now a reality... Picking it up this evening!!! Thank you all so much, and thank you Alvin for making this process so smooth!!!! :-) When it's time for that upgrade I know just where I am going!! :-)

Sosi

Jun 20, 2016

Kody was a consumate professional, he was articulate in explaining all the benefits and features of the car. I found the staff to be helpful,caring and sensitive to my purchasing needs. Debbie was a life saver-I had 2 banks offering financing and she still beat their rates w/ warranty included.

O Johnson

May 9, 2016

When I reached Mercedes-Benz of Alexandria, Mike Prati met me on the lot. He was not pushy and worked with me at my pace. He answered all of my questions and concerns with patience and led me to the car that I purchased. Before I left the lot, he made sure that I knew the features that would be of greatest interest to me and did not overload me with information, but promised to provide further instructions at a time when most comfortable for me. I wanted to get in and out quickly, and Mike made it happen! I am extremely pleased with my car. Mike Prati's customer service was exceptional and he made the purchase of the vehicle a wonderful experience. A great salesman!

shriki87

May 9, 2016

I had a great experience at the Mercedes-Benz of Alexandria. Michael was absolutely amazing and very helpful! Thank you for an exceptional buying experience!

MBenzGuru

Apr 15, 2016

My experience with Alvin Daniels of Mercedes Benz of Alexandria was so stressful that I became physically ill knowing that I had to go back to that dealership. I did follow through on the vehicle purchase because I had signed a contract to do so. Had I not signed that contract, I would have walked away (from what was for me a very good deal) rather than ever having to deal with him again.The first few times I interacted with Alvin Daniels he alternated between being flirty and offering disingenuous compliments. Being richly recognized for what you door who you are is wonderfully confirming and it just feels good. Alvin Daniels words and actions were offered primarily to serve his own interests. It was all about the sale. It was manipulative.On one of these earlier visits I did a test drive. Before the actual drive Alvin Daniels went through the dashboard and explained the components. That was helpful. Awhile into the test drive began we were stopped at a red light. The acceleration from that light was clunky (because of the EcoBoost) and when I said what was that?! he responded (and this is verbatim) Well you dont have to buy it! These cars are flying off the shelves! You cant INSULT my car! He was actually yelling. I didnt respond to him. I was thinking (1) where exactly am I and how do I get from here to my car at the the dealership, (2) how do I put this car in park because I would really like to get out of this car right now, and (3) I wish it wasnt raining because if I knew where I was and if it was not raining I would put the car in park and walk to my car. After about 90 seconds of an awkward silence I said Well lets go back then. Although I believe in the Mercedes-Benz brand and their products, based on my horrendous experience with this purchase I am not really enjoying this vehicle. I would never recommend that anyone ever go to Mercedes-Benz of Alexandria. I will not return there for maintenance even though it's the dealership closest to my home.

dav1djed

Apr 4, 2016

I discovered Alexandria Mercedes this fall and have purchased 2 new Benz from them. Danny Squires my sales person has been outstanding but I've had great experience with every arm of the organization. They have been honest and fair which is extremely rare in the Auto industry. These are my 7th and 8th Mercedes and I have not enjoyed the experience with most but this has been completely different. Service has been exceptional the two times I've used them as well.

E. A.

Apr 1, 2016

Excellent experience from the moment I stepped into the dealership. Danny Siques gave me all the time I needed, to include three test drives of two different vehicles. He answered all my questions and provided great follow up once I chose my new vehicle and made my purchase.

TLBBENZREVIEW

Mar 27, 2016

I had an EXCEPTIONAL buying experience with Danny Siques in Alexandria. He was professional, patient, knowledgeable and enthusiastic during the entire process while identifying the right vehicle for my needs. He understood my time was important, and he totally delivered!On a scale of 1 to 10, with 10 being the highest...I would rate my overall buying experience a 10.5. Seriously, I have very high standards when it comes to customer service.I would definitely recommend Danny Siques to anyone who is looking for a great vehicle and who commands good attention to detail. Both my husband and I came away from this experience amazed at how Danny differentiated himself from others in his discipline.I would welcome a call or email at any time to discuss my experience in greater detail. I have lots to share!Best of luck - and, keep folks like Danny happy...he will be hard to replace.Sincerely,Teresa Buchholz

warren, harry, 2016

Mar 16, 2016

From the moment I walked into the dealership I was greeted my smiling and personable receptionists who were prepared that I was coming and directed me to Ms. Kathy Pines who was my sales representative. She was knowledgeable, personable and worked quickly to verify the trade in value on my vehicle. I was shown the type of vehicle I wanted and we came to a quick agreement on what I would purchase. I drove the can which was a ;joy to drive and confirmed her recommended vehicle was exactly what I wanted. A visit the following day was arranged for my wife to drive the can. My wife immediately bonded with Kathy and their interaction resulted in yet another confirmation that we had made the right choice. Kathy's knowledge and winning personality was instrumental in bringing the entire transaction to a successful conclusion for all parties. Without a doubt this was the best car buying experience I have ever had.

Aerobics

Feb 16, 2016

We bought a used car, but when we had it inspected in Maryland, it needed a few things to be corrected. Mike went the extra mile to take care of those things, keep us up to date on the progress, and even drove to another dealership to resolve one of the issues. Mike made us feel comfortable and appreciated. Many thanks to him.Anna & Will

Becky2!

Dec 31, 2015

Came across some difficulties , thanks to experience Deborah Hannon has had working finances at Mercedes Benz , I left there completely satisfied ...knowing she's there!!!

mp

Dec 30, 2015

Mr.Danny Siques helped us get a good deal and walked us through the process. Entire team Mr.Jim, Ms.Kathy were helpful and never pressurized in buying anything extra items which we do not need.I would highly recommend this dealership.

Dwuane1720

Dec 27, 2015

Michael Prati, made this experince of purchasing my new vehicle really nice and smooth. Didn't waste any of my time and got me in a out in a short time. Took time to explain everything about the vehicle and treated my family very thru out the process.

Richbacon3

Dec 27, 2015

Mr.Kody Wood did an outstanding job in every way to handle my purchase of an excellent used Mercedes Benz. He provided all details on the vehicle's past performance including Carfax and familiarized me with the vehicle with drive tests. He assisted in all the paper work including the finance and reissuing my current license from another state. Never any pressure but clear explanations when I needed his input. Overall it was a pleasure dealing with him and this Mercedes-Benz dealership.

Busybee22

Dec 8, 2015

Mercedes Benz of Alexandria was simply outstanding. From start to finish my Sales Consultant took great care of us and his level of professionalism was excellent. Mr. Danny Siques was just exceptional. Thanks again!

Susan

Dec 8, 2015

Having owned an ML 430 for 17 years, and having had such a great experience with the service department at MBA, I knew that my next car would be purchased there. Typically I would want to shop around to be sure that I could get the best price. But I did not feel that this was necessary because Alvin Daniels, my New Car Representative was so honest and helpful in helping me to determine the best car and in helping me get a very good deal on the price. Since the inventory at the dealership is so large, I was able to find the exact color combination I wanted and I am SO happy, I love this car !!!I know that all the sales reps at MBA are good, but I can say that Alvin Daniels is wonderful and I highly recommend him if what you are looking for is an honest and friendly, knowledgeable salesman who will assist you rather than pressure you and he will always put your needs and desires first. This is the best experience I have ever had in purchasing a car, and when buying a luxury car, the quality and honesty of the people you deal with are very important. It's a major expense, and put a hole in my wallet.... but I love this car and I have buyers Glee !

andre and jorge

Dec 7, 2015

Overall a great experience. Alvin, Hamed and Michael were friendly, informative and addressed all of our questions. Really loved how Michael went through each and every feature of the car.

Lula

Dec 5, 2015

I needed to purchase another Mercedes as my 2002 had it days. As soon as I walked in the dealership Al Daniels greeted us at the door. Al had a lot of patience with my husband and I as we test drove over four Mercedes before selecting the one purchased. I commend Mercedes Benz of Alexandria for hiring a sales person like Al who know how to provide the best customer service and has patience. I would utilize Al again if I had to purchase another Mercedes.

Brian Flippo

Dec 4, 2015

I am one who generally does not like car shopping or dealing with dealer sales people. However, I had a very pleasant experience purchasing my new Mercedes from Kathy at M. of Alexandria. She was very patient and knowledgeable with me as I looked at many vehicles on the lot, during the test drive and also during the negotiation process. I would look her up if you visit this dealership. I dealt with several other individuals at the dealership also who were very courteous as well. The dealership is very neat and organized. Good job by Mercedes of Alexandria. - Brian

DTS550

Dec 3, 2015

I had a wonderful car shopping and buying experience at the Mercedes-Benz of Alexandria dealership. My salesman was Mr. Alvin Daniels and he was phenomenal! From the very beginning he treated me with great respect as a serious buyer. He did not do a high pressure sales pitch or try to sell me something that I did not need or was not interested in. As a woman that constantly has to prove that I am no pushover it was refreshing to work with Mr. Daniels. I greatly appreciated his positive, friendly and cheerful attitude, impeccable appearance and professional demeanor. Mr. Daniels is extremely knowledgeable in the functions of the E550 and S550 which were the vehicles I was looking at. Mr. Daniels was very patient with me as he answered all of my questions, and I ask a lot of questions! He never treated me as if I was a nuisance; he was always exceptionally pleasant and very charming. After much research and test driving both cars, I went with the S550. I am extremely pleased and totally satisfied with my choice selection. I visited several other dealerships but felt committed to Mercedes-Benz of Alexandria because of the time Mr. Daniels invested in me, he worked very hard to keep me engaged and conducted follow-up to ensure that all of my concerns were addressed to my full and complete satisfaction. The dealership is blessed to have Mr. Daniels as their salesman. Mr. Daniels and the Mercedes-Benz team that I interacted with, which consisted of Jerry Chao, Sales Manager and Deborah Hannon, Finance Manager, complement each other extremely well. I will look for Mr. Daniels superb service when I purchase my second Mercedes-Benz! I highly recommend him to anyone who is in the market for a new car; he will work hard at negotiating a great and fair price for you!

Happy Customer

Nov 28, 2015

From the moment we walked into the showroom through the time we left, we received amazing "service-centered" attention. William Stevenson, listened and responded to all of our wants/needs. From beginning to end, the entire MB of Alexandria team was exceptional to include financing and product concierge!THANKS!

Karry

Nov 27, 2015

Best Customer Service Ever!! Kathy Pines is a delightful person! Great attitute & contagious smile. Kathy is extremely professional, knowledgable, & dedicated to her customers! I called and told her what I was looking for .... and the rest is history!! She found exactly what I was looking for, & I was able to purchase it the same day!!! Awesome Experience!!!Excellent Service and customer satisfaction Kathy Pines!!!

John C

Nov 17, 2015

Finding the right model with the specific options I was looking for is not easy for a used car. So I was excited to find a CPO with most of them. First, I specifically put contact by email only, for work reasons. But I had to include my cell to request information. Several missed messages and voicemails on my phone at the end of the day. When I finally did get an email, the sales person had to put me on hold for several minutes each time I asked a question. And finally, I was informed that they could only come down $500 from the MSRP, because "(their) prices are already so low." In short, unless you are willing to "just come over for a test drive", aka Let us up sell you, or buying one of the upper tier vehicles, you are just a waste of their time.

Satisfied customer

Jul 6, 2015

Jimmy was very helpful and the team made my buying experience a seamless process. I would definitely refer friends and be a loyal customer to this dealership.

Happy customer

Mar 31, 2015

Great Experience at this Dealership purchasing a pre-owned Porsche SIGHT UNSEEN!!! Thanks to Avi Baider and the MB of Alexandria staff. I recently purchased a 2011 Porsche from MB of Alexandria. I was very interested in the car as it was the color and had the options I wanted. However as I live in California I was not able to personally inspect the vehicle and had to weigh placing my trust in the dealership vs. the time and expense of personally inspecting the vehicle. I developed an excellent relationship with my sales person, Avi Baider who patiently answered an endless array of questions, provided an excellent picture portfolio and who instilled a level of trust and confidence that eliminated my fears of purchasing a vehicle sight unseen. Through the purchasing process I also receive prompt and competent assistance from other members of the MB of Alexandria staff. Bryan Rickerson, Sales Manager, assisted with shipping when Mr. Baider was on vacation. Guadelupe and Kathy provide excellent and prompt support handling the payment, transferrin the cars documentation etc. Upon receipt of the vehicle, it was exactly as described and actually exceeded my expectations. In summary MB of Alexandria provided what we all want in a vehicle transaction: trust, integrity, fair pricing, no hassle and no games. The best recommendation I can give is that I would gladly return for my next vehicle purchase even though I live in California!

VAnewslady

Mar 17, 2015

Do not schedule an appointment on Saturday - you may wait all morning and in my case, not even have the issue fixed the. In fact, after waiting two hours( I had an appointment by the way) I was sent on my way with no paperwork! Unbelievable. MB of Alexandria, you need better, more efficient service managers on Saturday who actually know what they're doing and not dismissive of customers. Note: You never know who your customer is and the impact you have on the service you give them, especially if it is poor.Be mindful of that.The dealership service employees(from the young woman who sits at the desk and gives no eye contact and has a scowl on her face to the indifferent service manager there on the weekend) are all rude, give you false "vehicle ready times" even though you have an appointment and in some cases and overall indifferent. This has happened twice to me. I've owned several Mercedes and had them serviced all over the country and this dealership is by far at the bottom of the rung when it comes to caring about customers. I've had stellar customer service treatment and then there's this at Mercedes Benz of Alexandria. It's sad actually -- I'm sure they lose thousands of dollars in business. Do yourself a favor if you value your time, find another reputable dealership in the Washington DC area.

Mr SLk320

Feb 20, 2015

I am mercedes owner since 2009. Trying to get my second mercedes benz from MBAI was interested on a 2007 Mercedes benz GL with 73000 miles on it. (trading my camaro ) Got the price set for $23000 on the fully loaded GL450. Saturday, I got there at 1pm and left the dealership at 6pm. Let me say i have a decent credit score. In 5 hours they could not tell me what was going on with the deal and what the deal was. The finance guy ran my credit saturday, then instead of telling me what was going on, he disappeared. They left me in the waiting room. The salesman kept running after him and at some point could not find himThe finance guy did not want to make the deal and did not want to tell me or the salesman what was going on. From a Mercedes benz I would call this discrimination because we are in america.They told me banks closed early because it is saturday. We will get it done on monday. Monday no one called me. They ran my credit both Saturday and monday; which made me loose points.Tuesday i call the salesman and he tells me that he will contact me when he gets to work and no one call me until today. it has been more than a week. Now the car is sold I am a business owner who owns both personal cars and financed company cars and Never in my life did i have an issue buying a vehicle or been treated this way by a dealership; especially what we call a premium dealership .I love 30 points on my credit and they flooded my report with inquiries. they did not need to run my credit on 2 different days for the same vehicle. I have to wait at least 30 days to get a vehicleWould not recommend

Trapmonsterinc

Dec 22, 2014

Great customer service and timely repair oh and great coffee ! It was a painless experience I would recommend them to everyone I know Jennifer Smith did a great job on keeping me updated with my cars progression

graymorr

Sep 21, 2014

Ethan has worked with me for over a year to set up an 2015 S550 delivery. At first, I don't think that he considered that I was serious but I kept in touch and showed up for the order and initial earnest payment. There were minor issues with others with not enough attention to detail but they have been overcome. So, in six weeks off we go to pick up the vehicle in Stuttgart. Fingers crossed...GdM

S550ca

Sep 3, 2014

.I was looking for the right S550 to replace my old one. I visited many dealers in California but could not find the one I wanted. My search on internet landed me on MB of Alexandria. I called and talked to Mike and bought the car I wanted. Trusting Mike's professionalism, I didn't have to fly there to buy the car. He arranged everything for me and shipped the car to my home.Taking care of all the paper work, Debbie took care of everything immaculately. She treated me like I was a family member.This was truly a wonderful experience

retcolonel007

Sep 2, 2014

Kudos to Zied Haragui. Great personal touch on a holiday weekend. He bent over backwards to get us what we wanted. Sales manager was also great!!Kudos to Deb Hannon in the Finance Dept. She made our life easy and was the consummate professional.5 Stars to all three...

priscillacruz

Aug 31, 2014

My husband and I had gone to multiple Mercedes-Benz dealerships in northern Virginia and dealt with many sales representatives who really weren't pleasant to even talk to. However, at Mercedes-Benz of Alexandria we found our perfect sales man! Mr.Prati. He took his time to help us out with our needs and he made sure we got the car of our dreams. I honestly don't have enough words to state how pleased my husband and I are with his service and commitment to make sure you got what you wanted. Mr.Prati YOU ARE THE MAN!!! Mercedes-Benz of Alexandria is definitely not like the other dealership. Also, not to mention the finance manager Ms.Hannon, who is an amazing person inside and out. Always with a smile in her face and always looking forward to help customers achieve their needs. My husband and I will definitely come back in the future. .

GabyC2014

Aug 1, 2014

I had the pleasure of working with Michael Prati to purchase my pre-owned vehicle. Michael took a great deal of time answering any questions I had and showing me various car models. He was very knowledgeable and the best part was that he took the time to show me everything about my "new" car once I purchased it, which as extremely helpful. I would highly recommend Michael and Mercedes-Benz of Alexandria! Great Experience.

Trijohn

Jul 8, 2014

What an amazing experience! Jay-Ar Williams is the best! He is an outstanding salesman, very knowledgeable about Mercedes Benz, excellent customer service skills, awesome professional, I can go on and on about Mr. Williams and our experience at Mercedes Benz of Alexandria. When I walked into the dealership, I only wanted to gather information to give to my husband who was sold on purchasing a Volvo XC 90. I promised Mr. Williams that I would have my husband return, let's just say, he closed the deal and we are now enjoying our brand new ML350 and so excited to be a part of the Mercedes Benz of Alexandria family.Debbie Hannon is a breath of fresh air! She is the best at what she does. Ms. Hannon was patient, professional, knowledgeable and very kind. We walked into her office with our financing already in place - when we left her office we had a better deal. Simply AMAZING!!! Llasa Apso's rock! :)I will definitely referred my family and friends to Mercedes Benz of Alexandria! What an awesome team! The best experience EVER!!

Cris6306

Jun 26, 2014

I have been a Mercedes Benz owner for many years and for years (with few changes of models) I have always come back to getting a Mercedes Benz. Avi Bender was my latest sales rep and of course he provide me with great customer service - friendly, professional and knowledgeable with my questions. I'm very please to had Avi as my sales associate and look forward to dealing with him again in the future.

rockydeterts

Jun 23, 2014

For a first time car buyer, I could not have picked a better place to buy a car! Thanks to Ari and Deborah for making this happen. From the minute I walked till the time I drove off the lot, it was an amazing experience. They are truly great people that treated me like family and we very professional. Thank you guys, you are the best! I would recommend anybody to not waste their time and go talk to Ari and Deborah immediately if considering buying a vehicle.

e_russell

Jun 12, 2014

I'd like to pass along my thanks to the team at Mercedes-Benz of Alexandria for their assistance with my recent car purchase. Specifically, I worked with Michael Prati and Debbie Hannon. Michael was professional, friendly, and extremely knowledgeable about the many Mercedes models I was considering. I'd been to many dealerships and the Alexandria dealership was exceptional. I can honestly say that the negotiation didn't have the typical adversarial feel to it which left me with a lasting positive impression. Debbie (in finance) offered up terrific service as well. While my credit union had already approved my loan at a great rate...Mercedes was able to offer an even lower rate! I love the new car and would highly recommend Mercedes-Benz of Alexandria for your car buying needs.

AlfredoE

Jun 10, 2014

Jennifer is very accommodating and knows how to make you smile along with a great service experience. She and her team of associates make the drive here worthwhile.

caiopeixoto

May 21, 2014

Michael was my sales representative at Mercedes-Bez of Alexandria. I feel very fortunate to have been referred to him. He's very courteaous and knowledgeable, and took the time to answer all my questions and concerns. At no point I felt rushed or pressured. I feel he genuinely made the most he could to put a package together that worked for me. He made the entire process very smooth, while ensuring that I was comfortable at every step. He made my buying experience very pleasant. I would certainly recommend him and would refer him to my friends and family.

Cschmid

May 11, 2014

Michael was my sales person when I bought my Mercedes at Mercedes Benz of Alexandria. I liked the way he worked with my requests and tried to make things suitable for me. Technical understanding and a proofen experience in the business gave a very good guidance throughout the buying process. Especially Michael not pushing at all was very pleasant. I like guidance but I don't want to be talked into something. He knew to walk on this thin line.Overall a very pleasant experience. The whole dealership is very professional, friendly and welcoming. The kind of experience tou expect from a Mercedes Dealership. They absolutely don't disappoint and Michael is a good part of that professional appearence!

CarmenTB

May 5, 2014

After weeks and months of car shopping and becoming literally sick of the process, my mother and I stumbled into Mercedes of Alexandria where we met Mr.Michael Prati. My mom and I walked around the car lot looking at the inventory when Mr. Prati appeared, where he was very professional and polite at first meeting. He asked various questions to support my interest in the many vehicles that I was considering purchasing. Most importantly, he asked what was most important to me and my family and then he walked us to "the car for me". It is important to note that Michael was very informative from the cars' specifications all the way to the finances and my comfortability with the car I choose. I felt no pressure just ease during this time. I felt like no other car sales person has ever been as sincere and took their time with me as he had. Simply put, Michael made us feel like family. After weeks of enjoying my car, my friends started to inquire about my experience. I was happy to know that I could assist. From these inquires, I referred one of my dearest friends to Michael, where she has become apart of the family too as well. All in all my experience has been great working with Michael. He was professional, knowledgeable, dependable, and overall an ideal sales person that I would continue to refer friends and family as I know firsthand he will ensure your car purchase is a great one.

Josephsconti

Mar 31, 2014

I have been a customer of Mb Alsexandria since they opened, and before that at ACS. The dealer has always been responsive to my needs in terms of scheduling service, explaining to me what needs to be done, and handling repairs/service in an expeditious manner. I would highly recommend them to anyone.

yeargins

Mar 24, 2014

We would like to thank Jack Lindeman our Service Advisor for the Outstanding Job that was done on our last visited. We have two cars down at once and Mr. Lindeman make sure we were taken care of with a rental and got the repair work and our cars back in a timely manner. My interest in Mercedes Benz of Alexandria and the courtesy and cooperation you have extended is sincerely appreciated.James and Paulette Yeargins

MercedesLover

Mar 20, 2014

I went here to look and possibly purchase a used GLK (which I've known had been sitting on the lot for quite awhile (from Carfax)). Salesman Avi came out. He was very friendly. He told me he has a lady coming the next day at noon to look at the same vehicle. I told him I am hesitate because I don't want the lady to get angry if the car is sold. He didn't really care about her and said since I was there, he would sell it to me. I knew it was a game right there. There was no lady. What is the odd two people want the same car that is on the lot for quite awhile. I played along. We went out to a test drive. We came back to 'negotiate.' We came down to about $900 difference. He went to talk to his 'manager.' He came back and offered me a different GLK at the price we were negotiating. This GLK has no option as compared to the one I tested drove. And of course, this one sits on the lot even longer (again from Carfax). I said no. He kept saying the car I wanted is a 'hot' model (i.e. color combo) and everyone wants that one. In fact, he again said the lady is coming the next day to look at it. I knew he was shady and told him to call me 'tomorrow' if that deal felt thru. Of course he called me the next day, an hour earlier than his appointment with the lady, and left me a message. I knew there is NO way I can give him my hard earned money. He left me another message and found my email from previous purchase (I did buy a convertible from this dealer a few years ago). I equivocally said "NO."

bvpowers

Mar 6, 2014

Once again, MB of Alexandria has delivered with the "A" Team! With unsurpassed commitment to excellence and customer satisfaction, the team again exceeded my goals! My second purchase from MBofA - I would be remiss to not herald the superior liaise with Debbie Hannon ( a finance genius) whose quick wit and keen abilities are second to none! Mr. Petronio is to be commended too for the above and beyond commitment to Mercedes Benz quality - knowing the art and science of every vehicle in the MB lineup.... Both Debbie and Mr. Petronio exude all that is good about the Mercedes Benz product and leave no stone unturned in pursuit of perfection. For that, I am grateful and will continue to be loyal to the MB brand and the MBofAlexandria family! One can look, but will not find, a more seasoned cadre of sales and service professionals!

Iub1

Feb 11, 2014

I have been going to Benz of Alexandria for over 6 years. Overall the service has been good but my last experience has been less than pleasant. I took my car in because the engine light was on and Benz replaced the thermostat. I picked up the car the next day and when I got home I noticed that my car custom grille was broken. I called Steve Ong and I was told to bring the car back so they could take a look at it and review the pictures they took when I dropped the car off. The pictures did not reveal any damage to the grille and I couldnt believe that Benz wouldnt see that a piece of the grille was missing. Steve had to notify the service manager and not only JOHN PETRONIO did not express any sympathy but he asked me if I had previously repaired and glued the grille together on the left side. First, I wouldnt glue a grille on a Benz and secondly the piece missing was on the right side. He categorically dismissed any wrong doing from his mechanics and told me that it could have happened in the carwash? The last person to wash the car was a Benzs employee! John finally agreed to replace the grille and asked me if I could purchase the part with my credit card!? Since it was an aftermarket part I had to spend hours on the internet and make numerous phone calls to Benz but John never asked nor does he believe that I should get some type of compensation for my inconvenience. It does not stop there! They purchased a new custom grille and painted it but when I picked up the car I noticed some unpainted areas. John initial response was to use touch up paint! I cant believe that a premium car dealership would handle business in such a poor manner. I called DEAN HARNEY (service director) twice and never got a call back. It makes me wonder if Benz of Alexandria is providing service to their customers based on their financial and/or ethnic profile.

KymberlyRLee

Feb 11, 2014

Steven was very helpful while explaning the details involving the repair of my vehicle. He assisted me into a rental right away. Steven worked with the insurance company and expressed my wishes when I complained about being inconvenienced by returning to the dealership just to exchange vehicles because I was satisfied driving a Mercedes rental.

SPRNVA

Feb 5, 2014

No-one better than my service advsior, Rick Savanh. Anytime I need to bring my car in, he makes time, is totally responsive and throrough, and my car is like new in no time.

wil1

Feb 5, 2014

I rated Rick's service to my vehicle as outstanding! He is courteous, patient, considerate of my time and the best service advisor I have ever worked with since purchasing the car.

BenzML350

Jan 10, 2014

I purchased my ML350 from this dealership over three years ago and I have been extremely satisfied with every visit to their service center. My Service Advisor, Rick Savanh greeted me upon arrival for my first visit and has consistently done the same throughout the past three years. Hes professional, courteous, thorough, and very knowledgeable about Mercedes Benz products. All of my service visits have been great. Im always provided with a loaner vehicle, and always kept abreast of the status of my vehicle. Once the service has been completed, Rick always calls me with the service details. My vehicle is always returned to me with a fresh wash, and most importantly, serviced correctly. I plan to purchase my future Mercedes Benz from this dealership and would highly recommend this dealership for all of your Mercedes Benz needs.

marjaye

Jan 8, 2014

I would like to give special mention to Mr. Steve Ong, my service adviser. Not only he is courteous but also he is knowledgeable and accommodating. He updates me on time if my CLK will be finished or not to enable me to plan my activities for the day. And he fulfills his promise with regards to delivery.. very punctual!

zuhair1943

Dec 16, 2013

THE BEST SERVICE I HAVE EVER HAD IN MY LIFE.MR LINDEMAN WAS VERY PROFESSIONAL,AND HELPFUL.HE KNEW WHAT HE WAS DOING,AND THIS MADE MY CAR SERVICE ENJOYABLE,AND EASY.I AM VERY HAPPY TO HAVE HAD HIM SERVICING MY CAR THIS TIME.I RECOMMEND HIM FOR A HIGHER POSITION IN YOUR COMPANY FOR HE DESERVES IT

kbkbell

Nov 30, 2013

The overall service experience was great, very professional. I was greeted immediately upon arrival by my service adviser, Rick and we quickly reviewed the service to be preformed. I was then provided a loaner vehicle and was on my way within minutes. After receiving a status update on the service, I later pickup my washed and cleaned vehicle and was again on my way within minutes. Everyone was very friendly and professional. The service is always done correctly, I have experienced no returns on the service. I would highly recommend this dealership for all your Mercedes Benz needs.

KensBenz

Nov 17, 2013

Steven Ong was very helpful and upfront about the Command Center failure on my vehicle as well as the best option on tires needed. Just wanted to say thanks for the honesty and great customer service, the phone calls were great and truly appreciative as it definitely allowed me to better plan my day.Thanks

Sharris66

Nov 14, 2013

Jack Lindeman is my Service Manager and he is truly "Awesome". The customer service I received from him was outstanding. I felt truly special.Stephanie

Mary From Maryland

Oct 18, 2013

This was by far the best car purchase experience I have ever had. Jimmy was amazing and made the entire process so easy. Everyone at this dealership was so friendly and helpful. I would definitely recommend Mercedes-Benz of Alexandria.

Bertinap

Oct 9, 2013

I was in the area working and needed my car serviced and this dealership was so accommodating. They got me an immediate appointment and once I arrived they were very attentive. The service was great and every encounter with an employee was pleasant. I would definitely recommend this dealership to everyone.

Yancon

Oct 1, 2013

I have been coming to Mercedes Benz of Alexandria for quite some time now and I can say that Rick is consistently pleasant and very knowledgeable. He tells it to you straight and really appreciate that.

ri4312

Sep 19, 2013

This is the third Mercedes that I have bought and Mr Prati made this experience the most enjoyable experience ever for my wife and I. We did not feel like we were being rushed into making a decision on whether or not to buy the vehicle. He took his time to ensure we understand everything regarding our trade-in value, the final pricing of the vehicle and provided us breathing room to make a decision. He was very professional, courteous and most of all very knowledgeable in his job. After we had made the decision to purchase the vehicle and completed the contract he took time to explain in detail the complete operational functions of the vehicle which was never done with us before. Mr. Prati should be commended for his salesmanship and his customer service that he provided to us. From this experience with Mr. Prati, if we decide to purchase another Mercedes, we will definitely visit Mercedes Benz of Alexandria first.Roosevelt and Sarah Ingram

Cbattle

Aug 18, 2013

My car has been serviced by Mercedes-Benz of Alexandria for about 5 years. I've always received the best service--correct diagnosis and have not had to return the car to re-do a service. I've also been given out-of-warranty service for no charge or reduced charge when it was discovered that the maintenance should have been discovered during the warranty period. I'm especially pleased that for overnight service, the company has instituted the loaner system rather than having to rent a car. Of course, the cost for that is built into the final service cost. But sometimes you pay for convenience. Concerning pricing, I chose N/A because Mercedes Benz's are expensive to maintain, if taken to a dealership. David Johnson is my service manager and I'm pleased with his attention to the maintenance I've had over the years.

MBLover01

Aug 16, 2013

Mr Horst Von Shilling and his team at Mercedes Benz of Alexandria are top-notch! My ML was serviced quickly, was returned spotless, and below the cost I estimated!

siraseranant

Aug 16, 2013

I would like make a special point that my service adviser, Mr. Steven Ong is truly exceptional. He is extremely courteous, punctual, very accommodating and went above and beyond my requests to address issues that I have encountered with my vehicle. This is my 5th Mercedes Benz vehicle (2002 CLK, 2003 CLK, 2005 SLK, 2010 E coupe, and 2013 SL) in the past 10 years. Of all the service advisers I have engaged with between Mercedes of Arlington and Mercedes of Alexandria, Steven is by far the best adviser. Please keep up the good work!

E550S430

Jul 28, 2013

We call the Alexandria Mercedes after viewing the E550 on line. Mike became our sales representative. He quickly understood what we were in the market for, and made sure he was available for any questions or concerns. After our appointment and arrival, Mike was ready to show us the car and answer all our questions. The experience was exceptionally pleasant. We would highly recommend Mike to all our friends and associates.

Deverett50

Jul 24, 2013

I have been coming to Alexandria of Virginia for a long time and every time Rick Savanh has been so accommodating. He makes me feel like he really care about making sure I am completely satisfied with the service. With his knowledge and expertise, he explains everything in detail so I can really understand some of the problems and how it will get fix, etc. He is always polite and I have never seen him in any other way than polite and courteous. I hope he stays around for a long time. He is an asset to MBenz.

jdanielsg

Jul 6, 2013

I came to Michael Prati, Mercedes Benz of Alexandria, through a recommendation of a long-time family friend. After weeks of experiencing significant hassling from sales people from other dealerships, it was refreshing to meet someone who could help me and accept my request for credit union financing. My long-time friend and I met Michael Prati before the dealership closed on a Friday night and by Monday afternoon I had made my purchase. Michael Prati was very courteous, treated me with respect, and made suggestions as to how to speed up the purchasing process. I would recommend Michael Prati and the Mercedes Benz of Alexandria to anyone.

footiefan70

Jul 2, 2013

I visited Mercedes Benz of Alexandria to purchase a pre-owned Mercedes Benz GL 450 SUV. Sales Associate Michael Prati and the management staff at the dealership were very accommodating. Even though we arrived just a few minutes before closing and in a driving rainstorm, Michael brought the vehicle down for use to look over. He accompanied us on a test drive and even opened up their closed service center so that we could inspect the vehicle in a dry location.We left the dealership that evening, over an hour after their closing time, without completing a deal on the GL but returned the following morning to drive the SUV again. Given the improved weather conditions, Michael led us on an extensive test drive and explained the features/systems of the GL. Sales Manager Camron Hamedi and Finance Director Dave Hanbury were also very helpful in getting the deal done. It was a low pressure environment and Mr. Hanbury had my wife and I out of the finance office very quickly.I am fairly new to Mercedes Benz ownership, but Mercedes Benz of Alexandria will be my first stop for my future vehicle needs.Thanks guys!

jhonB

Jun 23, 2013

Carlo is an excellent person with a great deal of professionalism. Carlo is extremely responsive concerning the pricing of the vehicle, the features, the maintenance ofmthe vehicle and services available at the dealership. He is a trusted resource well after the sale which is important for me. I have recommended Carlo to my colleagues and friends and I am happy to report that he does nor disappoint.

donross32

Jun 14, 2013

My family has been shopping for cars for the past several weeks. We happened to drive by your dealership last Saturday (6/8/13), stopped in and met Michael Prati. We drove two cars, C300 and GLK 350. We were very impressed with Michael's knowledge and positive attitude about his products. We were not ready to decide yet and continued our shopping. My son and I returned yesterday and met once again with Michael and left with the GLK 350. As part of the closing, we also met with Debbie Hannon. She arranged for all of our financing and the purchase of additional warranty coverage and pre-paid service. Both Michael and Debbie are outstanding representatives of your dealership. They were always very courteous, respectful, and sensitive to our questions. Michael certainly made the decision to buy our car easy. By his demonstration of the superior qualities of the Mercedes brand, made it very easy to choose the GLK over all of the other cars we were considering. My wife had to come by and sign all of the documents this morning, and Debbie was very accommodating to my wife's schedule (she was driving to NC today to pick up one of her sisters from the hospital).These two professionals made the whole process very nice and I look forward to a long relationship with your dealership and I will happily recommend you to friends.

AshleyBovi

Jun 12, 2013

Carlo has been an excellent salesman and we've returned to him for several cars now. I'd recommend him to anyone.He was also extremely helpful with paperwork processing and maintenance.

GinaMJohnson

Jun 11, 2013

My purchase of my 2010 Jaquar was a pleasant experience both with the salesman Michael Prati and the finance department Debbie. The service was fast and friendly and I would recommend this dealership to others.

robhyedo

Jun 10, 2013

Horst Von Schilling has been my Service Manager going back to my first Mercedes (2002 C-320) to him servicing currently my wife's GLK-350 and My sport model, SLK-280, and we have been so blessed to have him as our Service Manager. This sounds over-reaching, but when I can send my wife into having the cars serviced, it is saying that she and I have complete faith in his suggestions and word of the required car maintenance that my wife enjoys his expert advise coupled with the very nice surroundings of the dealership. Horst has almost become part of the family as we talk travel, to sharing the same real estate agents. His work on our Mercedes have been outstanding. We are going to miss him as we are moving to the San Deigo area in Aug 2012, amd will ge looking for a Horst there too as we value our Mercedes!

tisakf

Jun 7, 2013

The service team continues to impress me. In particular, David Stickell is easy to work with, and an honest advocate for ensuring your vehicle is well taken care of. In short, David values your time and your business, and in turn, it shows in the value he and service department provides on a regular basis.

jmguthriedc

May 20, 2013

Carlo Genao went out of his way to provide the level of service and expertise my wife and I expected while considering a Mercedes-Benz. His attention to detail and professional approach to the process made it the entire experience an absolute pleasure. I will happily recommend Carlo in the future to anyone in the market for a new vehicle.

RStienwurtzzle

May 14, 2013

I came to Mercedes Benz of Alexandria to purchase a used car I saw online. Before coming, I spoke with Michael Prati on the phone and he was very helpful and not all pushy. When I got there, Michael was extraordinarily professional and patient. He showed me the car and spoke candidly with me about its features and performance. Michael did not try to pressure me into buying the car if I didn't want it. The dealership gave me a fair price on both the car and my trade-in. He I came shopping with my family, including my toddler-aged son and Michael was very sweet to him. He is a genuinely friendly person who likes what he is doing and does it well. After deciding to buy the car, I worked with Debbie Hannon to arrange financing. She is an efficient and effective finance officer. She helped me determine the best financing options and was very patient. She did not try to up-sell me on her financing or warranty packages. She was a pleasure to work with and another genuinely kind and helpful person. We had some subsequent conversations after the initial purchase and she was always called me back and was pleasant to work with.I would recommend Mercedes of Alexandria, especially Michael and Debbie, to anyone that asks and will be returning to this dealership when I buy my next car.

jtapanes21

Apr 21, 2013

I have visited a number of dealerships in my quest to buy a new car- and I found Mercedes-Benz of Alexandria the most helpful. Carlo Geneo patiently took the time to thoroughly discuss the various packages and prices with me. He helped to make my car buying experience enjoyable and stressless. I am very happy with my purchase, and would definitely recommend Mercedes-Benz of Alexandria and Carlo Geneo to anyone interested in purchasing a new vehicle.

Heartsister

Apr 20, 2013

Carlo Genao is an outstanding salesperson. He is friendly, courteous, and professional with all of his clients. He listens to your needs and works with you. Buying my Mercedes with him was truly a pleasant experience. I have recommended him to my co workers, familiy, and friends. I will continue to do so without hesitation. He's a spectacular salersperson!!!

JaylenB

Apr 19, 2013

I always have a positive experience whenever I visit Mercedes Benz of Alexandria. The service staff is extermely courteous, responsive and knowledgeable. I'm always in and out in a very short period of time. I truly value that part of my experience.

karraal

Apr 13, 2013

VERY HONESTPROFFISSIONALHELPFULLNO TIME TO WAISTCAR EXIST CLEAN AND SHINEprice is reasonableservice advisor very nice and easy to deal with him THANK YOU AGAIN MR/DAVID JHONSON

jkdemartini

Apr 4, 2013

This is the best dealership that I have ever been to. That includes all dealers not just Mercedes Benz. I have been to three Mercedes dealerships for service and this exceeds the other two by far. If you are looking for a car and want real customer service for the lifetime of your car, go to Mercedes Benz of Alexandria. Outstanding!

rtindalldc

Apr 4, 2013

Carlo was very attentive to our needs and listened to our concerns. He went beyond expectations as our intermediary with the dealership and has made himself readily available when we had questions and issues.

apple262

Apr 3, 2013

I had my Mercedes Benz ML350 serviced at this dealership last month on a Saturday to replace a headlight. As we all know, Saturday is reserved for appointments only but the gentleman at the service station did not turn me away. There was no hassle with taking my vehicle in and replacing the light bulb. By the time I walked into the waiting area and sat down, my name was called because service was completed. That was the fastest service I ever received at any dealership. I can honestly say these guys aim to please. Thank you Mercedes Benz of Alexandria!!!!!!

dcanderson3

Apr 2, 2013

I was referred to this dealer by a long time friend. Stopped by randomly on the weekend and unfortunately, the person I was told to contact (Lowell Duckett) was out for the day. I was passed over to another salesman (Shawn Moore) to talk about the cars and dealership. Lowell actually stopped while on his way somewhere else during his day off to introduce himself and apologize for not being available. I really appreciated that personal touch and respect.After he left, I restated to Shawn that I was looking at pre-owned in model years 2010-11 and gave him my price range. He suggested I look at leasing one of the new cars b/c he could get me in a 2013 with lease payments for the same as the purchase payments. He took me on a good test ride and spoke some more about the new car. After leaving, I decided I really didn't want to lease since I plan to keep this vehicle for 5-10 yrs. I emailed Sean and told him what my criteria was and asked him to check his pre-owned inventory. The response I receive stated that the options I was looking for were not available in the 2011 model year. This was disappointing since I previously test drove several models that had the options I requested. Either the salesman was being incredible pushy about getting me into a 2013 or didn't know much about the recent history of the model. In my response, I stated that I had looked at cars that included those options. Since I felt he was pushing me to the lease which i didn't want, i ended my relationship with the dealership.The dealership itself is a very nice facility and looks state of the art but unfortunately, the interaction with the (new car) sales man was really disappointing and prevented me from returning. A month later I purchased the vehicle from another dealer...

lgenao

Apr 1, 2013

My salesman at Mercedes Benz of Alexandria was CARLO GENAO. His product knowledge is exceptional! Showing me different options in which I told him I needed, for example: lighting packages, keyless entry, navigation and bluetooth plus gizmos and gadgets with the navigation had no idea about. Overall he is very personable and explains everything throughly. A must see if you're going to Mercedes Benz of Alexandria. Credit also goes out to Zied Haragui, Jerry Chao and Lowell Duckett for their efforts. Thanks guys!

pfranklin

Mar 28, 2013

When I started my search for the right Mercedes I visited the Alexandria location numerous times, before making my purchase. After my first visit, each time thereafter, Michael always came right out and met me. He was and still is, after my purchase, quite knowledgeable and extremely helpful, with any questions or issues that have come up with my car. Whenever there's a question, I can call and if he doesn't answer the desk phone, I can leave a message and he gets right back to me. If need be, I can also reach him on his cell phone.....anytime! Everyone that I have come in contact with has been courteous and quite friendly. They treat me like we've been acquainted for years!

4banks

Mar 25, 2013

I had my Mercedes Benz GL 350 serviced at Mercedes Benz of Alexandria last month and my service advisor is David Johnsn. Mr. Johnson is one of the most knowledgable service advisor there. I had a nosie issue with my vehicle which I was not sure exactly where the noise was coming from. Mr. Johnson along with the technician worked diligently together to find the problem and had my vehicle fixed withn a reasonable amount of time. Mr. Johnsn is always friendly, courtesy and helpful and for this reason I will continue to come back to Mercedes Benz of Alexandria for all my service needs. I will continue to purchase vehicles from this dealership and request Mr. Johnson as my service advisor.

Joplin

Mar 25, 2013

There's a high-level of professionalism and customer focus shared by the employees of Mercedes-Benz of Alexandria, and their collective approach makes the experience at the dealership - whether purchasing a new vehicle or having it serviced - a pleasure. Carlo Genao sold me my car, and he has gone above and beyond to assist and get involved with any and every issue i've encountered since the purchase, and worked to get things resolved. The team makes every visit to the dealership a pleasure.

mpshapiro512

Mar 25, 2013

Not your stereotypical dealership... I have bought 4 vehicle from them, even though I live less than .5 miles away from another Mercedes dealership. The service here has been great. Carlo is a true professional, and a pleasure to work with. He is very knowledgeable and never pushy, allowing me to make my decision in my own time.

pottert59

Mar 23, 2013

Carlo was an outstanding face of the dealership. He has always ensured that my needs were taken care of from sale to service request; he has always come through

Duffer56

Mar 22, 2013

Three years ago I bought the MB SLK 350. This was my first venture into a MB of this nature. The primary reason I bought the vehicle was due to the professionalism of Carlo Genao. Due tomthis being a new model vehicle, I had many questions and Carlo was able to answer all ofof them without hesitation. Moreover, there was no haggling over the price. Carlo recommended a fair price from the beginning, and my wife and I have been satisfied since our purschase. Carlo also makes it a point to call and see how we are doing and to wish us Happy Birthdays. I would not hesitate to buy another MB from Carlo.

ralph1948

Mar 22, 2013

I leased a car for the first time and Carlo was extremely helpful and knowledgeable!! He guided me through the process, provided tips and always followed up on any detail I had a question about. Since the sale he has been excellent at assisting me with one small service items on the car and answered all my questions regarding the vehicle. This is the best experience I have had in my 65 years. I recommend the dealer and especially Carlo - he is a pleasure to work with.

Sean_21

Mar 22, 2013

I visited Mercedes of Alexandria to purchase a pre-owned vehicle they had in stock. I met with Michael Prati who was very helpful and knowledgable of the car I bought. He was very friendly and gave my girlfriend and I the courtesy we look for when shopping for a vehicle. He allowed us to talk it over and did not push the sale on us. Mike is definitely someone I will send anyone in the market for a pre-owned vehicle to see. Debbie Hannon was also very helpful with our finance process, she was very efficient and got all the necessary paperwork done in a timely manner. Debbie is also very nice and willing to help with any questions we have. Overall the dealership was very nice and a comfortable place to do business. I would recommend Mercedes of Alexandria for anyone in the market for a new or used Mercedes as well as other preowned vehicles.

silviamarie22

Mar 22, 2013

When I sat down to write this review, I wasnt sure how to say what I wanted. I have never had a problem articulating my point; however, In this case it seemed to be a little overwhelming. I cant sing Carlo's praises enough. He is dependable, honest and loyal. I truly have never met a person with a bigger heart with a greater desire to please and make people smile. 3 years ago, I accidentally found him while I was looking for a car. My husband at the time left me and I had nothing to my name. No credit, no money. And he took the only car we had. Until I got a lawyer, I had to do what I could to get by. (As you know, settlements take a very long time) Well, Carlo didnt realize my situation when he called me back, and I was honest when I told him, I probably could not afford a Mercedes, I just needed a car to get to work and back. He felt so bad for me with my situation that he talked to HIS boss Lowell. Im not sure how they did it but they figured out a way to work with my credit and the down payment so that I could drive away in the very car that I fell in love with. (Not even sure I test drove it!) So for the very first time in my life, I had something of my very own thanks to these two guys. The Mercedes Benz of Alexandria is not just a dealership, its an amazing experience. I feel like a part of a team or clique when I come in. It feels good when people recognize you, and treat you well. Every so often I go in for basic maintenance and such and never feel like Im being swindled. Most times, the work is covered under warranty anyways, but its nice as a woman to not feel scared of being ripped off. If I ever need anything Carlo goes above and beyond to help me. He has taken care of me though these years, and as the years progress, I look forward to new cars with him. I just pre ordered the new CLA Edition 1.Thank you, Carlo, from the bottom of my heart.-Silvia Dennett, RDH

Joneso

Mar 5, 2013

It don't get any better than Carlo - Number one reason for purchase "CARLO" his high level of professionalism, respect, courtesy, delivery, communications skills, strategic listening skills, follow-through, rapport building, post-sales and communications are 'exceptionally" evident.CARLO is extremely trustworthy! He practices what he preaches! Candid, detail oriented and focused like a laser beam on making sure that the customer is not merely satisfied, but that the customer is "highly satisfied" CARLO is a sterling example of what 'diversity' is all about, he is "color blind" CARLO see each customer (from my experience and observation" as a rainbow, a unique and reverent experience. His attentive care and concern are apparent and significant throughout the entire purchasing experience. His desk side manner relaxes the customer; his eye contact and memory recall are impressive and noteworthy.CARLO makes you feel proud to be a Mercedes owner even before the purchase is final. His positive attitude is contagious, as he dispenses great energy about his product and services. A great negotiator, he is skilled at connecting the dots "systems thinking" His ambassadorship skills allows smooth transitional services across every department within the building. Well respected by John P (service manager) and others, CARLO is a solutions provider! I applaud Mr. Steve Cannon; President of MERCEDES/USA for hiring this gentleman as CARLO represents what MERC is all about...... Taking care of business. Orlando Jones, PhD 2013 E-Class 350 Coupe

mercedes12benz

Feb 21, 2013

If you want your Mercedes buying experience a complete pleasure, go find Carlo at MercedesatAlexandria.When I first researched for my 2013 ML350, I visited all the dealers in the DC metro area. Some of them simply didn't have good knowledge of the vehicle, e.g. could't tell the difference between a 19" and 20" wheel; some were just arrogant; some were not enthusiastic; some lacked the persisting pursue...until I ran into Carlo. He was actually pretty far from me, and I only went to his dealership because they had a vehicle of the color I like. However this causal encounter started a magic journey!Carlo first impressed me with his detailed knowledge of the ML. Small things like turning on the 3-D view of the map, closing windows after the car was shut off with the remote, and turning off lengthy traffic announcement from the navigation system...things like this showed his attention to details and his in depth knowledge about the vehicle, as well as his dedication. This gave me good confidence that I am dealing with an expert. He also let me sit in the car for hours so I could get a feeling about it and foster some emotional relationship with the vehicle. This turned out to be very important for me to make the purchase decision.When I continued my research, Carlo consistently got in touch with me every so often, while other dealers seemed to have forgotten me. I also discovered by accident that Carlo has the most favorable reviews on this forum, compared to all other dealers in this area, and he didn't even mention that to me. When I finally visited Carlo again (as said he's kind of far from me, 30 miles one way), and asked to test drive a Bluetec, he didn't hesitate to find me one that just arrived with wraps still on it. He explained the difference and let me explore it. He also let me drive the gas one again so I could compare. He was friendly and patient, and let me digest all the information and make a informed decision myself. I didn't get a single piece of pressures from him. I felt he's kind and dependable, and will be a valuable resource for me for the long time ownership I intend to have with my ML.After I have decided all the options and ready to make the purchase, I started contacting various dealers to get their price quote. Since I would need to order a custom build, some of the quotes I got were not very favorable. I did get a number of quotes that made me smile :) When I showed it to Carlo, he quickly made me an offer that matched it. So, in no time I put down the deposit and shake hands with Carlo and his boss, and the deal was sealed. Never before my car buying experience was such a breeze, and I only discovered it actually could be fun at this time :) I placed the order on Thanksgiving eve and boy what a peaceful holiday I have enjoyed!Then came the wait for the car to be made. Carlo surprised me with a much earlier completion date. I felt before I even started the wait, the car was here :) When I went pick it up, I found Carlo has kept it in the garage, well protected from the wintry weather (which was a worry for me), and not letting anyone get close to it or touch it. This was exactly the personal attention I would love to have but hesitated to ask for, and Carlo delivered it much beyond my expectation. The ML is cheerful, shinning, and simply magnificent. It is everything I want it to be, and much more, truly a dream car! I feel I have bought the best car with the best salesman, from the best dealership, and at the best price. I am so thankful to Carlo and his dealership for helping me fulfill my dream and giving me this flawless experience!If you want your car buying experience just like the car you are buying: a Mercedes, go find Carlo at Alexandria. You will certainly have a rewarding journey that you will treasure, as much as the car.

S. Rayford

Dec 29, 2012

M.Benz of Alexandria is a clean, well-run establishment. I am treated with courtesy and professionalism when I take my car there.S. Rayford

Carolene B

Dec 28, 2012

I service my car at Mercedes Benz of Alexandria. My service technician is excellent! He does an extremely job letting me know the issues my car is having in a timely manner. The team is accommodating; I have always received a loaner car that is equal to my car. The entire team is friendly and respectful. I had an Audi and a BMW. I wanted to have the Mercedes experience. Now this is my official brand car. I am truly pleased with the car and the location in which a purchased the car.

Tnsvln

Dec 27, 2012

My parents bought a surprise Christmas present for me here. After the initial shock of the surprise the only other thing they could talk about was how wonderful their purchasing experience was. They absolutely loved the staff, said they were more than accommodating and friendly. Usually my parents hate the hassle of buying new cars and doing all of the paper work. They were beaming with joy after they went through the process here. Thanks again to Alan and Max, a great experience indeed!

.....

Dec 17, 2012

I took my car in for service as I usually do. They do a fantatsic job in looking over the veh and letting you know what if anything is need of repair or replcement W/O trying to get you to do it now!!! There was some slight confusion when I made the appointment. The receptionist gave me a 8:30 slot and I said I would be dropping it off at 7am (had to go to work)but she insisted my appt was 8.30. No problem when I droped it off. And they gave it the well needed washing. life is good. Greta service shop, freindly reps, free shuttle to/from Metro.

Carlos

Dec 10, 2012

I had my car towed to the dealer and they called me the next day first thing in the morning to let me know that they will check my car and let me know what was the problem. They called me in the afternoon to tell me the problem and it was repaired to my satisfaction. When I picked up my car the staff was very helpful and provided me with great customer service.

Deb Mesen

Dec 10, 2012

Carlo and Jerry are great! Never a hassle. This is my 3rd Mercedes with them. I know I can call on them at any time should I have a question or problem. Excellent customer service.

Robin

Dec 2, 2012

This was my fourth Mercedes from this dealership and my best experience yet. Carlo Genao couldn't have been more helpful or easy to work with, and he made a real effort to show me all the options that suited my wants, needs and budget. This was a low stress, low pressure experience that was all about fitting me as the customer to the best vehicle and price, and letting me buy the vehicle. I dislike being subjected to shallow, transparent sales pitches designed to pressure me into buying something someone else wants me to buy. Carlo's approach was to let me do the buying while ha acted as the facilitator, and that i really appreciated. It may take a bit longer but I'm a much happier customer. Dave Hanbury finished off with the financing and reflected the same genuinely helpful approach.approach.

RobinJAdams

Dec 2, 2012

This was my fourth Mercedes from this dealership and my best experience yet. Carlo Genao couldn't have been more helpful or easy to work with, and he made a real effort to show me all the options that suited my wants, needs and budget. This was a low stress, low pressure experience that was all about fitting me as the customer to the best vehicle and price, and letting me buy the vehicle. I dislike being subjected to shallow, transparent sales pitches designed to pressure me into buying something someone else wants me to buy. Carlo's approach was to let me do the buying while ha acted as the facilitator, and that i really appreciated. It may take a bit longer but I'm a much happier customer!

msbmw81

Dec 1, 2012

This is the second time I've worked with Carlo, he helped me with my 2010 GLK and today with my 2013 C250. From beginning to end Carlo has been more than amazing! He is sure to get you the best deal and the vehicle that works best for your current needs. He isn't pushy and does not rush you into a decision. He truly cares about his customers and goes above and beyond to help you get the best deal. Dave in finance was great as well, he was even able to add additional miles to the lease for a few extra dollars! Another great experience at Mercedes Benz of Alexandria. If you are in the market for a Mercedes Benz please visit Mercedes Benz of Alexandria and ask for Carlo Genao. You won't regret it!

ORANGELEW

Nov 30, 2012

I have been dealing with MB of Alexandria since 2004. I am on my third MB product. They have been helpful through all service and purchase transactions.

TECAR

Nov 14, 2012

I took my 2012 GLK into the dealership without an appointment due to warranty issue, which turned out to be a non-issue. My service advisor, David, was very accomdating and got me in right away. Since the "manintenance needed" message indicated service was due in a 100 miles I also asked them to perform the scheduled maintenance, which they did. I was provided a rental car free of charge and my GLK was ready to pick up early the following afternoon. The vehicle also had been washed and vacuumed when it was delivered to me. Overall a very good experience and excellent service advisor.

Satisfied customer

Nov 13, 2012

We received excellent service from this dealership from the scheduling through pick up. Each time our car has been serviced we have been given a list of "things to watch for" and an estimate for the cost. This was quite helpful in budgeting for the work to be done. The service dept. has been straightforward about what repairs are urgent and which items can wait. Also, the price for purchase and installation of a set of tires was as reasonable as any other service provider in the area. The shuttle to Metro also minimized any commuting difficulties.

Steve

Nov 12, 2012

I called around 7:45am and was able to get a same day appointment. Everyone I spoke with was very courteous and helpful. Estimated wait time and final cost was exactly what I was quoted. Very happy with results.

benzlover

Nov 9, 2012

Mercedes of Alexandria, is an excellent place to take your car for repair,the waiting room is nice, time go fast, while you wait; the service is good.

William

Nov 4, 2012

When we took our new Mercedes-Benz E-550 to the dealer for an atypical problem, the service manager, John Petronio, spent more than an hour with us, driving the car and really listening to our concerns. During this time, Mr. Petronio also explained and demonstrated some of the car's special features we had not fully understood and used. He could not have been more helpful or eager to resolve our concerns. Then the technical staff found the clamp on the axle boot was missing. The dealer did not just replace the clamp, but ordered parts and replaced the entire axle shaft, stating they wanted to do a "through" repair. Being senior citizens, who have owned numerous, luxury cars of various brands, we have never encountered better or more comprehensive service. Kudos to Mr. John Petronio and his service staff at Mercedes-Benz at Alexandria!!! William & Sara 11/4/2012

Owner of 7 vehicles

Oct 29, 2012

I took my 1998 C230 to MBA because my local tire store was unable to align the tires to spec. MBA checked the vehicle and explained why the adjustments were acceptable. They initially charged me for the alignment (about $50 less than the tire store!) but in response to some minor complications they gave me a loaner car while they reexamined my car and also refunded the alignment charge. As is aparently their standard practice, they washed and vacuumed the car so it was cleaner than it had been in months. Their service was exceptionally professional and they clearly know their stuff. I will not hesitate to take my car to them for my future repair needs.

OwnerC-300

Oct 25, 2012

Costumer services were great... Took my C-class 300 for oil change and left with great impressions; they fully explained the services and did what needed. They have also put in extra time to remove "tree-saps" washed the car... I will definitely be back...

JK PAUL

Oct 18, 2012

LYING ABOUT AVAILABILITY OF CAR ON STOCK TO BRING ME IN THE DOOR THEN TRYING TO SELL ME ANOTHER ONE WHEN I REFUSE TO BUY IT FROM SHAWN MOOR THEN LOWELL DUCKETT CAME IN TELLING THAT HE HAVE IN STOCK BUT HE DECIDED NOT TO SELL IT ME .

Brock

Oct 17, 2012

We were a walk-in customer this time. They were very couteous and promptly worked our repairs and gave us a free loaner car. S Brockington

George

Oct 17, 2012

The Service overall was very good and the staff is very welcoming.

Ms. Nancy

Sep 27, 2012

I purchased my beautiful MB S550 from this dealership and wouldn't think of ever taking it anywhere else for service. My service advisor, Horce Von Schilling is top notch, always gives me his expert advice, is fair, and I have never been disappointed. I would not trust my S550 in the hands of any other service shop.

Luxury cars

Sep 22, 2012

I recently took my car for service after on line reservation to Alexandria's Benz, very nice facility ,professional atmosphere , and a pleasant experience,they got my business .

Spchel

Sep 22, 2012

This dealership is outstanding in customer service. I had an unexpected problem and they got me in the same day, provided me with transportation and called prompted with the diagnosis of the problem and price. I was able to have the car repaired in 24 hours. A big plus since I have used them since owning my car, but now live out of state and just happened to be in town. They do not forget their customers and the service is always top-notch. In the 10 years I have owned my car, I have never had a service problem.

Tonid

Sep 20, 2012

I bought my CLK 320 from Mercedes-Benz of Alexandria in 2006. It had previously been on a 3-year lease, and I was skeptical but I wanted it. It looked like new and I have not had any problems with it, other than normal wear and tear. I have had it serviced only by this dealership, and the car has over 90,000 miles on it, yet it performs like new. For services, I make appointments, but if I have a small repair, I just drive up to the garage and they take me immediately. Many times I have not had to wait, but at any time when I could not wait, I was always given a loaner or a rental car. The customer service is great. If it can be fixed on the spot, they do it. The advice has always been honest. The personnel are always polite, pleasant and professional. When I decide to buy a new car, it will be from this dealership.

Single Mom

Sep 17, 2012

John gave exceptional customer service, taking time with me and making sure that my needs were met through the end. I was concerned that taking my car to the dealer would be more expensive than other car service stations, and I am always looking to save money, but in the end I actually saved money because of John and his team. I did not need a service that another garage told me I should have. Trust is priceless.

Mars Red

Sep 13, 2012

I purchased my C350 here in 2010 and have brought it in for service as well. The service is high quality and they are good about working around your schedule. I've also brought my car in without notice when a tire blew out and they repaired it the next morning. The waiting room is also very nice. It includes desks where you can work on a laptop (if you bring one with you). I would definitely recommend this location for purchasing and servicing a vehicle.

Amanda S

Sep 11, 2012

Excellent service. Always call or email when the car is finished. Also got a great deal on a used vehicle. Totally recommended!

Boxxe

Sep 11, 2012

After living in Germany and having our two Mercedes and BMW impecably serviced there, it was great to come upon MB of Alexandria as our new Mercedes Service Center. Their attention to customer satisfaction exceeds expectations. My personal representative explains any needed repairs in clear, understandable detail. Owning a Mercedes and being a frugal consumer seems an oxymoron, but when you know your getting what you pay for, it makes plenty of cents. It's all about value and that's what I feel get from MB of Alexandria. O.K. so BMW has a better customer waiting lounge & Internet Cafe but they can't service my Benzs like MBofA.

Arnie

Sep 7, 2012

service associate Horst VonSchilling has ALWAYS been VERY helpful & a pleasure to deal with

astat

Sep 5, 2012

Mercedes of Alexandria has been nothing but a great experience for me. About 2 and half years ago I first drove into the dealership for the first time. Later that day I drove off in a C230. Bryan Rickerson was the salesman who sold me the car. Bryan truly cared about my needs more so then just trying to sell me a car. I went in looking for a convertible, but Bryan helped me find the perfect car for me. This past October my wife really wanted an SUV. Knowing the cost of an SUV from Mercedes we shopped around at Jeep, Ford, even BMW, but of course ended up going back to see Bryan and drove off in an ML350. Not only have I been sold 2 great cars that held up as promised, but Mercedes of Alexandria is the only place I have had my cars serviced. They always are welcoming when you come in and offer a rental car on their dime. They wash and clean the inside of the car when you bring it in for service. They provide the level of service and personal care you would expect from Mercedes. As long as I can continue to afford to drive a Mercedes it will be the only place I go for cars and service. If you are looking for a car go see Bryan I guarantee he will find you the perfect new ride.

Mercedes Fan

Sep 4, 2012

I've had 3 GL450's through Alexandria Mercedes Benz and each experience is better than the last. Great people, great service!

IT IS

Sep 1, 2012

NO WAITING TIME UPON MY ARRIVAL. COURTEOUS STAFF. I FELT WELCOMED AND WELL SERVICED. MY CAR PARTS WERE REPLACED WITHOUT ANY ISSUES.

MBOwner

Sep 1, 2012

Mercedes-Benz of Alexandria is the best dealership I have ever delt with. The service department, and Horst my service manager are outstanding. The work is done on time and I have never had to go back for a redo.

Gold S-Class

Aug 28, 2012

Mercedes Benz of Alexandria provides excellent service and really goes the extra mile to provide second to none customer service.

Debbie

Aug 24, 2012

My experience with my A service for my E250 was superior. No problems at all. I just love this car.

Maddie

Aug 24, 2012

very personal, informative and explain all the repairs in detail went over items point by point. Love the new show room area.

MBSedan

Aug 24, 2012

Good service and professional staff; they display good customer service skills and auto specialists are knowledgeable about the make and model of MB cars. When I drive away, I feel confident the job was well done. Thanks MB of Alex.

Happy Benz Owner

Aug 23, 2012

Went in for routine maintenance and the staff was so pleasant and more than helpful. Car looked and ran great when I picked it up. Could not have been more pleased with my first experience there.

20tfw

Aug 22, 2012

Very good service. Provided a no-cost loaner vehicle and kept me apprised of what was wrong and how the repairs were progressing.

JGLynch

Aug 22, 2012

I've been a consistent Mercedes Benz of Alexandria customer since 2005. The simple reason is that I always get first class treatment. My service advisor, David Stickell, always meets my schedule; the car is ready when promised; they get it right the first time; and there are no suprises. I've bought two new Mercedes cars there and I expect to purchase my third from them. I won't have my cars serviced anywhere else. This is how a customer-oriented service department should be run.

Carolene

Aug 14, 2012

I serviced my car. Everyone was friendly and professional.

Katherine

Aug 14, 2012

I recently took my 2005 E 500 in for service at Mercedese of Alexandria. They never cease to amaze with the customer service from the person who greets you as you pull up, the service personel, the rental car guys and the check out desk. They do a great job, were fair and didn't try to sell me anything. Highly recommend.

Charlie

Aug 13, 2012

I recently had my new SLS roadster serviced at the Mercedes Benz dealership in Alexandria and this is by far my first choice in getting my SLS worked on . I have been buying SL since 1989 and this being my 9th and without a question this dealership does the best job for me and taking care of my car. If you are a car guy or girl and want your car taken care of with kit gloves use M-B of Alexandria.

Pretty n pink

Aug 11, 2012

It took forever for me to finially reach someone on the phone from service. Once I did get there I was in and out in a matter of minutes. The people in the service are pretty friendly I will continue to service my car there.

Benz owner

Aug 10, 2012

Excellent customer service. Job done right, on time, with a free loaner vehicle.

Lux car guy

Aug 10, 2012

I took my car in for a free 25 point inspection and as a result, it was determined that I had some serious safety issues that needed to be addressed. I had a subsequent conversation with my service rep who explained the pros and cons of what to address immediately. Based on her advise, I decided to have everything on thie inspection list repaired immediately. I got my car back today and It handles like a new one. I am so pleased with the relationship that I have with both my service rep and the tech who works on my vehicle. They both are two great professional who know their craft. Also, the newly renovated building provides for a comfortable area for their customers. And finally, I am pleased that they provided me with a loaner car for the two days that my car was in their shop. Four thumbs up for Mercedes-Benz of Alexandria.b

Disrespect

Aug 5, 2012

One of the worst service appointment to date,they can't be trusted. If you don't do what they want you to do, you are treated with disrespect. I will never bring my mercedes there for service again.

rafaela

Jul 30, 2012

My sales rep Carlo Genao has been great during my first lease term with Mercedes. He contacted me every other month for two and a half years to ask if things were going well with me and my C300. When I was eligible to exchange my car, he contacted me to remind me. I ended up getting a E350 and I'm really happy with it. I was also happy with the service department. I dropped my car there twice during the term of my lease and they were fantastic. I was able to get a loaner once at last minute on a Saturday after the car rental employee had already left for the day. Management at this dealer is also really good. Lowell Ducket is a great GM and he was able to negotiate a price with me that best met my financial demands. He and Carlo worked with me till I was comfortable with my new deal.

j_l_simmons

Jul 27, 2012

Excellent service and professional. Some sales departments can be pushy, not these guys. They not only listened to what I was looking for but went out and found it! Very knowledgable staff... Even on the non-Mercedes cars on their lot. Highly reccomend MB Alexandria.

MsNguyen

Jun 16, 2012

I've been working with Carlo for over 4 years now. He was the reason why I purchased a Mercedes in the first place instead of a BMW (the sales associate was such an a**hole!) or a Jaguar. He is also helped us in the decision to get an SUV instead of a sedan. His passion, his knowledge, his clear admiration, and his respect for the fine machine was infectious. He taught us so much about the car and how it's many features could make our life so much easier. Unfortunately, he wasn't working at MB of Alexandria at that time and since the dealer that he was working at did not provide us with the USAA discount, we had to find another dealer. That's how we ended up at MB of Alexandria. One month after we bought our precious ML 350, I ran into Carlo in the showroom. Boy! Was I upset that I did not know that he transferred to MB of Alexandria just a week earlier because my husband and I so wanted to buy our car from him. No worries though because we would see him frequently during our service visits at the dealership. He was always happy to see us, was always personable, and made us feel like old friends. Well, just 3 days ago, my husband and I were finally able to do what we wanted to do exactly 3 years earlier, buy a car from Carlo. First, he helped us decide on whether to purchase an extended warranty for our current ML or to get a new ML, he then helped us decide whether to get a new 2012 or to wait an order the 2013, and then he was able to locate a 2012 in the process of being finished with the options that we wanted and more (gotta say, husband's right. That pano roof is something I love best about the car). The car arrived sooner than we expected and so starts the financing stage. Carlo was able to pull in discounts for us and get us a REALLY awesome deal. He was even able to work with his Sales Manager, Lowell, to get us an even better deal. He took care of us all the way through and even though the purchase of the car is complete, Carlo still treats my emails and texts like we are VIPs. Love that guy!

brandon.daniels

Apr 25, 2012

This is what a new car buying experience should be like. People should take note of Ron Rodriquez - because they could learn how to sell cars. I met Ron at the DC Auto show and from that moment he had me. He never made me feel obligated to do anything. The subsequent weeks after the auto show, he would follow up with me - but never in a way that forced me to come into the dealership. He made it seem as if he was there to help me make an informed decision about buying a car in general, not just a MB. So, once Saturday went in to look and next thing you know, I was driving off the lot with a new C-Class -- and I have not looked back since. Another great thing about Ron is, that he has continued to follow up with me and make sure everything is going well with the car. I am telling all of my friends that are in the market for me MB, to buy their car from Ron.

kalfred721

Apr 22, 2012

I had an amazing buying experience at Mercedes Benz of Alexandria. Carlo Genao was extremely professional and went above and beyond to get me the car of my dreams. When the car I wanted could not be located locally, he expanded the search and was able to find one in North Carolina which was delivered a few days later. In addition, he was very knowledgeable about the car and company. His attention to detail, professionalism, and sense of humor made the process incredibly easy. I will definitely refer others car buyers to work with Carlo.

Mr SLk320

Apr 19, 2012

So far i am very pleased with the experience and the service they provided to my Mercedes Benz Slk . Than to Edward Eppes for the being helpful

bvpowers

Apr 3, 2012

Upon recommendation from Anthony, one of the best Service Advisors I have ever had pleasure to work with, he recommended that I purchase the MB Service Plan. He took time to price out the cost comparisons if I paid for each service individually versus purchasing the 3 year/30k maintenance pacakge directly from MBUSA. John Petronio helped to clarify the confusions about the mileage and start/stop dates of the coverage and called me back twice to confirm I understood the contract details and benefits. Debbie and Dave took exceptional care to write the contract and help to add it to my plan. Again, I cannot say enough about the tight ship of professionals Mr. Stohlman has on his sales, service, and finance staff! I've received royalty treatment with every transaction and appreciate their commitment to customer satisfaction!!! Buyers who do not consider MB of Alexandria are not doing themselves due dilligence. This is the BEST in the BELTWAY! PERIOD! ~bill powers, Burke, VA

krd6f

Mar 28, 2012

Buying a car at the Mercedes Benz of Alexandria was easier that I could have imagined. They were very helpful and attentive to my every need. I was able to order the perfect car with the exact features that I wanted with no obstacles along the way.

smg1989

Mar 28, 2012

I bought a new car from Mr. Genao in June 2011 (my second from this dealership). He was extremely professional, knowledgable, and available--a great representative of this dealership. He did a super job of explaining the car's features and personalizing settings when I picked up the car. He is always available for questions and treats each one as important. Mr. Genao keeps in touch by email, which I appreciate. I would buy my next Mercedes from Mr. Genao and recommend him to friends.My car battery was dead yesterday morning (my error). I texted Mr. Genao, he arranged roadside assistance in just a few minutes, and my car was running in less than an hour. This is exceptional customer service. I have driven a Mercedes since 2005 and have only needed required maintenance, so I don't have a lot of experience with service--vehicles are very reliable. From visits I have made to service, personnal were organized, professional, and courteous. I appreciate the quick in/out, accurate times for service completion, free car washes, and comfortable waiting area. Very well managed, making car repair easy and efficient. This dealership is classy with trained and professional personnel who know their cars and pay attention to their customers. Highly recommend this dealership.

etorres67

Mar 26, 2012

I would like to point out the following . . . I have had several encounters with service departments in my past and I would like to extend my gratitude to Mercedes Benz of Alexsandria, to include the following employees; Carlo Genao, Ashley Neece, and John Petronio for their outstanding service to their customers. I received a phone call from John Petronio on what was found wrong with my car and what was done to resolve the issue. And even after I told him what had really happened vs. what he was told had happened, he showed the concern in making sure that my car was checked and rechecked to ensure total customer satisfaction. And for this exemplary service I am very grateful. It shows that the concern is not the money but the welfare of the people that drive the cars. I have never in my time driving different brands of vehicles have I ran across a dealership that showed this much concern. If there was a higher rating than what is denoted on you page, you would receive the highest rating possible. I will continue to come back and purchase my cars in the future from this dealership and no other.Thank you to all.

bvpowers

Mar 15, 2012

MB of Alexandria is AMAZING! What started out as a stellar experience in service on my 2008 CLK-350 quickly turned into a MAGNIFICANT buying experience! Anthony and the service team are extraordinarily adept at their job. They were thorough and attentive and very customer service focused! They've earned my business for all service related needs. I wanted to trade up to a newer car and was shot down miserably from the sister store (MB of Arlington - a store whose greed exceed their ability to structure a sound deal). MB of Alexandria, specifically Jimmy Moore and Cameron gave me a fair trade value and found me the car and color combination I wanted. They conducted a NO HASSLE stress free sales experience. I highly recommend them for their experience and attentiveness. Finally, Debra in finance is the best of the best of the best. She epitomizes all that a discriminating car buyer should expect from a MB professional. She made certain that I understood everything and moved mountains to offer me an extraordinary financing rate that made my decision VERY SIMPLE. I am now driving a beautiful E-350 Coupe and couldn't be happier. Everyone was fantastic. If you are in need of service or shopping for a new car - you have to give this dealership strong consideration! You WILL NOT be dissapointed. I believe word of mouth is the best form of advertisement. Trust me when I tell you - my expectations were exceeded. I highly recommend this organization! ~bill p. Burke, VA

sawright

Mar 10, 2012

Ron, thanks for your expert knowledge in assisting me in purchasing my new vehicle yesterday. It was a pleasure working with you and again I thank you for your none aggressive salesmanship style. Your professional and attentive mannersim was a factor in selecting Mercedes Benz of Alexandria to purchase my new vehicle. In addition, your integrity in the car sales arena was another factor in selecting you as my salesman. Best wishes for your continued success in your sales career. Sheila Wright

Jlberryjr

Jan 30, 2012

Carlo Genao was accommodating and friendly among many other qualities. He knew his product and provided good information on the vehicle. Took plenty of time with me and was willing to help me get the payment and terms necessary. This is my 3rd Benz from Alexandria MB and I will shop there again.

EHJ

Jan 17, 2012

We ventured into Mercedes Benz in Alexandria with the idea of just looking. We spoke to Carlo Genao. He was extremely knowledgable and personable. The customer service he delivered was impeccable. Purchasing a car through Carlo and working with the staff made purchasing easy. This has been the greatest car purchasing experience. Carlo,staff are the gold standard in putting the customer first. I will come back to purchase my next vehicle from Carlo and recommend him to anyone who is in the market for a Mercedes Benz. Carlo even called the next morning to answer any questions we had about the vehicle. Amazing experience and thanks to Carlo and the staff at Mercedes Benz of Alexandria!!!!

Trading up from a mini-van - wahoo!

Jan 8, 2012

I absolutely hate shopping for a new (at least to me) car. This dealership changed my mind about what the experience could be like. First, and most importantly, I got a very good deal on the car I wanted. It is in terrific shape and has very low mileage. They clearly only stock quality cars. They were polite, not pushy, and the next time I want to buy another car, they are they first place I will look. I live on the other side of the city and the trip was well worth it. My husband and I actually left the dealership smiling!

Steve

Dec 17, 2011

Fez Shahid made the buying my internet experience a joy. Efficient, straight-forward, knowledgeable, available, polite and well mannered are just a few of the words to describe the buying experience.

owesport

Dec 15, 2011

Michael was very knowledgable about the product, very respectful to our needs and walked us through the process seemlessly. He was great and there was no pressure.I would definitely recommend him to prospective buyers.

Dr. K

Nov 29, 2011

This dealership does an EXCELLENT job in all above parameters---and my service advisor--Horst Von Schilling always offers EXCEPTIONAL care

dbuchanan114

Nov 16, 2011

Carlo Genao...Remember this name if you want excellent service purchasing your Mercedes Benz. Carlo knows his stuff! Carlo treated us exceptionally well, knew every little detail about the vehicle that we purchased and remains in contact with us to make sure that we are satisfied customers. He goes out of his way to make the purchase seamless. Go see Carlo for your Mercedes Benz needs.

peter.Rotscheid

Oct 31, 2011

Mercedes Benz of Alexandria went out of their way to make sure that I am a satisfied customer. I have owned several Mercedes Benz and Volvos, and BMWs over the years. I have never found a dealer that is as attentive as Mercedes Benz of Alexandria. I bought a new ML class from them, and early on it had an issue on which they worked tirelessly to resolve, exceeding my expectations in the process. From the moment I was provided with a replacement till Ron drove all the way to DC to exchange the replacement with my ML. Mercedes Benz of Alexandria has been an absolute joy to work with. On top of all of that I got a really good deal too. Will definitely buy my next car from them.

aptarpooh

Oct 24, 2011

Second time in 18 months that we purchase a new MB from dealer. In both cases, Carlo provided outstanding professional service. His knowledge of the MB line is extensive and he provided factual information from which to make decisions. We had done our homework but Carlo pointed out facts and made comparisons that made the process so very smooth. When we purchase our next MB it will certainly be with this dealer - MB of Alexandria.

Bcneulen

Oct 9, 2011

A great sales team overall, but Carlo was a superstar. This was actually our FIRST visit to a dealer looking for a new car. We weren't even sure we wanted a MB...but Carlo's integrity and professionalism made us sign on the line right there. This is the ONLY dealer you should use if you're a USAA member too. They gave us a very generous deal on our trade in too. Don't go anywhere else...but if you do, you'll probably come back..

alexandriacar

Sep 29, 2011

I was actually having my old car serviced and the repair bill was so high, I decided to trade in and lease a new vehicle instead. Carlo came up to me and introduced himself while my car was being serviced--before I was even in the market for a new car. He was extremely patient with me and walked me through everything. I will definitely go back to him in the future.

tbuchanan

Sep 22, 2011

My next Mercedes WILL be purchased from Carlo!Our experience with purchasing a new Mercedes from Carlo was the best we've ever had. He knows everything about every car on the lot! He's friendly, patient and knowledgeable. Working with Carlo, we received exceptional customer service and we were treated like family. Carlo took extra time to show us every feature on the car, set up my bluetooth and made sure the car was in pristine condition when we picked it up. He goes above and beyond to make sure that you are happy!

Pdotberry

Sep 20, 2011

1st time making a purchase on a brand new car. Carlos was the most helpful and insightful dealer I have ever worked with. Honest, respectful, didn't pressure me to do anything. Im a proud owner of the 2012 E350C, very helpful with financing, I would recommend this location and member if interested in buying a new car. P.Berry

VIRGINIAEAGLE

Sep 1, 2011

CARLO WAS VERY HELPFUL IN GUIDING ME THROUGH THE PROCESS OF ACQUIRING A NEW GL 450. MY HUSBAND IS IN AFGHANISTAN, AND HE MADE THE PROCESS VIRTUALLY PAINLESS. HE IS A CONSUMATE AND KNOWLEDGEABLE PROFESSIONAL WITH A GREAT PERSONALILTY. MANY KUDOS.

grant26

Aug 31, 2011

Our experience buying a new car was a good one and Carlo really looked after us, explained clearly all the various important things to consider when trading in a car and buying a new one. At no time did we feel pressure or that we were not being treated well. He was pleasant, respectful and indeed a pleasure to work with. Best of all at the end we came away feeling that we had been given a good deal and would certainly recommend him to others wanting a new car but fearful of some of the experiences others talk about. Carlo is a credit to the dealership

rm88

Aug 25, 2011

I recently purchased our second new car from Carlo Genao at Mercedes of Alexandria. I live in Bethesda, Maryland and drive past two other large Mercedes dealerships just so I can work with Carlo. Carlo is everything that I find helpful in a salesperson, he is trustworthy, knowledgeable and full of information that I find helpful in making good decisions. He is very patient and presents everything in a manner that helps me become fully informed; I generally take a long time to make purchase decisions and there is never any pressure to act quickly. He is sensitive to the things I am looking for when considering a new car and represents honestly what the dealer needs from the other side of the transaction. He is very fair about which models and options are and are not worth paying for as well as various pricing and financing options. When it comes time for me to consider our next new car I will once again start with Carlo Genao.

Upsetbuyer11

Jul 19, 2011

AMAZED (In a very good way)!!! I recently purchased a car at MB of Alexandria and had a mechanical issue that was not covered under the warranty. After hearing of my issue the client service manager contacted me to evaluate my issue and asked if there was anything that he could do to assist me. He was very empathetic to my situation and was very diligent in resolving the issue. He follow up almost daily until everything was corrected. He turn a potential unpleasant experience to a positively memorable experience. His assistance alone changed my entire mindset of Mercedes Benz. He took customer service to another level. I only have positive things to say regarding the customer service i received at MB of Alexandria!

vanitaw

Jun 12, 2011

My experience at this dealership has been remarkable! All the salespersons were friendly and knowledgeable. I felt no pressure to buy or to select a specific model. However, I was provided excellent information that allowed me to make a confident decision. I believe I was given a "good deal".

LyalDavidson

Jun 9, 2011

Carlos Genao sold me the new car. Carlos took me directly to the car I wanted, having just arrived in the lot, and within minutes had my offer. Within 2 hours I was out the door with a new car. Carlos understands the business in a way that totally satisfied my expectations. Carlos means business, but he's the most pleasant person you can imagine on the showroom floor. There is no question that Carlos intends to have me see him again because his demeanor invites it.

msbmw81

Jun 2, 2011

I was in the market for a GLK 350 (March 2010) and I had the pleasure of working with Carlo. He is AMAZING. Carlo was very patient with me, as I had a ton of questions, he didn't loose patience and answered every question I had. The whole process went very smoothly from start to finish, and I was throughly pleased. Carlo ensured that I was comfortable with all of the vehicle features and even connected my iPhone for me. Anytime I'm in for service Carlo always makes sure he comes by to say hello, and he still calls from time to time to make sure everything is ok with the GLK. That's what I call great customer service. Carlo is the BEST and I would highly recommend him to anyone in the market for a Mercedes. You will not be disappointed!

tfears1

May 11, 2011

Mr. Daniels was extremely professional and displayed great customer service skills. We walked me through entire process, therefore I was extremely comfortable with the purchase of my brand new E350. I will definitely send potential customers his way, and I appreciate his assistance in putting me in the right vehicle.

cdhwebster

May 9, 2011

Jerry Chao was absolutely fantastic. By far the best dealership experience I have ever had. Jerry was extremely knowledge, friending, professional and my 17 yaer old daughter was equally as impressed and enjoyed the experience. I would and will recommend Merceded of Alexandria to all my friends and family. Top notch servie!!!

hoydaj

May 4, 2011

I have used this dealership with two previous cars before this purchase. Jerry Chao is knowledgable about the cars and willing to answer any questions both before and after purchase and to assist in any way to make things move along as easily as possible. Deborah Hannon is super efficient getting all the forms completed.

aaroneva

Apr 27, 2011

Part mananger was very rude and uncouth. Made me waiting and waiting forever without any apologies. I wish to get his name an complain to the owner of this dealer. I have two Mercedes but will never ever take my cars back this dealership. I told my family and friend the same thing don't go to this dealership anymore.

raqueltalley

Apr 27, 2011

A very good friend highly recommended I come to Mercedes Benz of Alexandria to purchase my vehicle. Like her, I was pleased with the service. Everyone was very friendly and made me feel comfortable throughout my entire purchasing process. Great staff! That's why I rated them with ALL 5's!

madmex04

Apr 22, 2011

Mr. Daniels is a great person to purchase from he takes the time to get you the vehicle and service you need this is the second Mercedes he has sold me. I would return to Alexandria Mercedes if he is still working there. The finance lady is extremely helpful and great to work with she takes the time to explain all of your financing options.

tonymiller

Apr 22, 2011

First and foremost,I would like to spot light these individuals on there customer service, Professionalism, kindness and concern. These gentleman made my first new purchase experience Phenomenal. I like to give a special thanks to Mr. Genao, he has been exceptional. Carlo is an sensational salesmans, over all outstanding person. He's been instrumental in my continual great experience with Mercedes Benz of Alexandria. I would like to extend my thanks to the entire Mercedes Benz of Alexandria Staff, thank you.Tony Miller

laziestDBA

Apr 20, 2011

Both Bryan and Debbie gave me stellar service. Debbie was the best financial manager I have ever worked with. She is very knowledgeable in this department, an very patient. She explained everything thoroughly and gave me the best possible deal on the loan (which is more than I can say for the Mercedes Benz in Tysons) She is very honest and thoughtful and works the best rates for your needs. She will not rush you to get you out. When you dont understand something, she will explain it until the sun comes down, and you finally do understand everything. I bought an SLK from Bryan, and he honestly knows every little detail about this car. He follows up dependably even to this day (almost a month after I bought the car). He will answer everything with even more detail than you asked for. He was a blast to work with (a swing dancer of 10 years.. he is genuine, funny and a great sense of humor). I did quite a bit of research on Edmunds and other similar sites + talked to people in the industry and he did get me a better deal than I could have wished for. also very patient and open to all of my requests. He goes out of his way to get you what you need. Both Bryan and Debbie know their stuff inside and out. You wont feel like a number with whom they can make the most money off of. with these two, you feel appreciated and respected as a person. I recommend this store to anyone who is looking for a car. You dont need to worry about them trying to bamboozle you, as a matter of fat its quite the opposite. They are top notch!

PManuel

Apr 19, 2011

These guys go to great length to please you. Very friendly, courteous and eager to answer questions. Price negotiation is not stressful. I recommend these people very highly. Sevice is also very good but as with all Mercedes products, the service is expensive and not yet competitive with some others like BMW that cut dowm on maintanence cost. That said my experience with this dealer has been superb.

ugo

Apr 9, 2011

Best In knowledge of Vehicle, Best in Customer service, great People and infact all was great. I went in there to buy, and spent less time i have spent before buying a car. I would recommend everyone to this dealership. Go there and buy all you mercedes benz

ajr0418

Apr 5, 2011

Professional, friendly and attentive, Carlo made sure the entire car buying experience was manageable & easy. He allowed us to move at our pace - avoiding any unnecessary sales pressure to purchase before it was our time to buy. There was also a clear pride in his product. He made sure we had a thorough understanding of all the features of the GLK before we decided to buy. I would highly recommend Carlo to anyone in the market for a MErcedes.

jannwal

Apr 4, 2011

Everyone at the dealership was friendly, helpful and informative. The particular dealer I worked with took great time and patience in answering my questions. The vehicle I wanted had to be shipped from another state, but it arrived quickly with no problems. Overall, my experience was very pleasant. I'm happy I chose this dealership to help me with my purchase. Thank you, Mercedes Benz!

gbrown1201

Mar 31, 2011

I bought a 2007 ML 320 CDI in May 2010 with a Certified Pre-Owned Warranty. Within a week, the fuel pump went out. I brought the car back and wanted my money back or a different, equal car; MB is supposed to have a 7 day return policy. Instead they tried to strong arm me into taking an inferior vehicle for my needs for MORE money. I wasn't buying that, but made them fix the car.When I took the car in for its first service, they told me it would cost $300 TO FIND OUT WHAT IT NEEDED--plus the service cost. Thankfully I was referred to a great MB mechanic who had to do an extensive service (finding out things like the air filters had never been changed), but charged me less than the plug-in fee. Today, I took it back to fix manufacturer defects in the trim while its under warranty(bubbling/cracking) and was told I would have an $1800 bill (for warranty work?!). NEVER BUY ANYTHING HERE!

johnnyfvazquez

Mar 28, 2011

Superb buying experience! Al Daniels, and the whole Mercedes of Alexandria team were great. Professional, courteous and gregarious, I enjoyed very much my visits to the dealership prior to making my final decision. I never felt pressured to buy and feel that I got a great deal. Al and MB team have my highest recommendation.

MB-Buyer-2011

Mar 27, 2011

Kathy is an exceptional representative of Mercedes-Benz. I highly recommend working with her and have referred several friends and neighbors to her. Every interaction with Kathy was a pleasure. Her wonderful attitude, professionalism, and attention to detail made it a pleasure to work together. My husband and I talked with several dealerships while deciding on what 2011 Mercedes model and options we wanted. Though other dealerships were good, Kathy was great to work with and very responsive to our many questions. She really listened, then showed an incredible ability to work with us to get the right car at the best price. Each time that I called with questions about options and pricing, Kathy was easy to reach. If she was with a client, she was quick to return my call and even phoned me back on her day off! And the Alexandria dealership sales and service gets very good customer ratings online. Thank you, Kathy, for a wonderful buying experience!

pc29877

Mar 24, 2011

It isnt often that you walk into a car dealership on a Sunday afternoon to be greeted by truly friendly staff that arent pressuring you to buy a car. It was such a great experience this past Sunday for Lance and me, from the moment we walked up to the building to the moment we drove off the lot. The visit and interaction were outstanding. The experience was particularly gratifying for me, because Lance had not driven a car for 20 years and this was his first car purchase/lease. Im sure hes read or heard stories about nightmares at dealerships which added to his apprehension, but when he walked away Sunday he could not have been more pleased and extremely excited. He was like a kid in a candy shop for the first time. Kathy and Deborah, you really helped him through this transaction with your kindness, sincerity and truly positive spirit. The professionalism you afforded him throughout the process is commendable. I think you both went above and beyond the call of duty spending whatever time was necessary to ensure he clearly understood the transaction and working with him to find a manageable final number. Hes beaming about this purchase (lease). Lowell, this of course could not have happened without your help in crunching the numbers and making the sale happen. Ive been driving for 25 years and have been through my share of dealership relationships, both positive and negative. Im sure its an expectation to receive nothing but the best from a Mercedes-Benz dealership, but I have always viewed the relationship as being between the individual franchise company, its staff and me, not necessarily the brand. This is going to be a great experience for Lance (and me), and we look forward to a long-term relationship with Mercedes-Benz of Alexandria and what seemed to be its family of staff. Kathy, it was really great doing business with you again and thank you for calling him today. He was thrilled to get a check-up call. I hope we have the opportunity to buy from you again soon! Thank you for all everything you did to make Sundays experience truly great! It may be all in a days work for you or the norm, but for Lance, I know that he will hold this experience up at the new bar for excellent customer service. Wishing you all the best!

omegaman87

Mar 22, 2011

I must say working with Kathy Pines, Debbie (Finance) and Mercedes-Benz of Alexandria was an absolute pleasure. From my initial contact with the dealer via the internet, the test drive and documentation preparation; they all demonstrated exceptional professionalism, knowledge of product and outstanding customer service. My wife and were totally blown away and pleased with the entire process. We look forward to furthering our relationship with the team of professionals at Mercedes-Benz of Alexandria. This was without a doubt our best car buying experience ever!G.Graham

AFLockett

Mar 15, 2011

Although I had not planned to purchase a car that day, the saleman convienced me, first of all, he had the car for me and I could not get a better deal any other place. It was also important to get a great interest rate. Since I had been looking around, he gave me an offer I could not refuse.

domstrat

Mar 14, 2011

Our car buying experience at Mercedes-Benz of Alexandria was pleasant and painless. We especially enjoyed working with Carlo Genao. He was very thorough in explaining the options on the car we chose and he was able to relate to us as a customer at a level higher than most car dealers. He is respectful, courteous and he showed much capablity as he guided us through the purchase of our car. We would not hestitate to recommend Carlo to friends and family members who are interested in purchasing a new car.We also found the entire staff at Mercedes-Benz of Alexandria friendly and extremely helpful. It is highly likely we will return to this dealership in the future if we are still in this area.MaLinda McLendon

ddmorrison

Mar 11, 2011

Mr. Daniels is an honest sales representative who works hard to ensure his customers are satisfied. I have purchased two GL450s and Mr. Daniels in both cases has been my number 1 choice to negotiate deals on my behalf. He is attentive, intelligent, and well-versed in all facets of Mercedes-Benz sales and vehicles. Mr. Daniels is the reason Mercedes-Benz of Alexandria is my personal choice for Mercedes-Benz. He is truly the best. Thank you Mr. Daniels.

kgmorrison

Mar 11, 2011

Al, is simply the best. If anyone can work an honest deal, it is Al. My wife has purchased two vehicles from Al, and her vehicles are serviced at Mercedes-Benz of Alexandria. Because of this I recently purchased my first Mercedes-Benz and Al negotiated my deal. If you are looking for a knowlegable sales representive, Al is your man. He is committed to customer satisfaction. Al, you have my business for life. AND I will recommend you to all of my friends and business associates.

chart3

Mar 8, 2011

Very pleasant experience and knowledgeable sales representative. The sales rep was very communicative. When I arrived at dealership they actually had the cars they indicated that the had. The sales representative had sent a video the day before showoing he available cars that met my specification. All around this was a good experience and I ended up with a beautiful Mercedes.

jadeagle2002

Feb 24, 2011

This has been the best car buying experience of my life. Carlos showed true professionalism and was one of the most polite car salesman I have ever experienced. He made sure I comfortable as soon as we started speaking about the purchase of the vehicle. I highly recommend this Dealership and Carlos Genao. You may use my testimony to the great experince I received there.

2001

Feb 18, 2011

Another rave review for Carlo Genao! We had an outstanding experience with Carlo - reminded us of our techie-knowledgeable sons. He spent extra time with us, making certain we knew how to operate all of the bells and whistles. He was not "pushy" but always available to answer questions. We totally recommend him - and I doubt if we would have purchased the merecedes so quickly if we didn't have Carlo as our representative.Beth Knisley

Temuun

Feb 18, 2011

I purchased my GL450 from the Alexandria Mercedes Benz Dealer. Overall i am 100% satisfied with the service i got from the dealer. I would recommend Carlo Genao for everyone who is planning to purchase a car from this dealer. His friendliness, willingness is over the top. He continues the relation even after the sale, keeps the great relation and helps you on from sales to service issues every time you come back! So, i would strongly recommend this dealership to every mercedes fans, specially if you are planning to work with Carlo in sales dept.!Temuun & Sodoo

4me2god

Nov 23, 2010

Carlo was a great sales rep. It was very apparent that he worked for the customer first. He was thorough and he listened to those things that may concern you (price, leasing options, and even service). If you plan to by would recommed Carlo first!

Peachface

Sep 25, 2010

I've owned my Mercedes CL55 for over 5yrs now. I used to service my car at HBL Mercedes in Tysons Corner. My favorite salesman has since left there and I decided to try out Mercedes of Alexandra - as well as the location is better for me. I was given Carlo Genao as a contact name in sales. He called me before I had a chance to call him. He was very responsive and helpful. He told me which Service rep. I would be working with....and, that was John Petronio. Well, John called me about the time I wished to schedule a service visit. Again, I was pleasantly surprised at how responsive everyone was. John is exceptional. I'm sure of this b/c he was on the tech.side of this car business for several yrs; he listened to my unique circumstances(out of the country 6mos. a year/car is not driven and low mileage)and, didn't give me the standard line. After the car was checked over thoroughly, he called me and gave me some options to work with. I appreciated his candor and professionalism. I will be bringing my business to Mercedes of Alexandria because of folks like Carlo(who, again f/up after my visit) and John who gave me his time and attention. Truly a pleasurable experience!!Tina Jones

tmcervin

Sep 9, 2010

I cannot say enough nice things about our experience with Carlo Genao and Mercedes-Benz of Alexandria. Carlo was friendly, attentive to our needs, and helped us find the exact right car for us.I have recommended him to our friends who are interested in getting a new car, and I will continue to reccomend him in the future.

mjporter

Aug 14, 2010

Kathy was absolutely divine to work with. She is an exceptional sales person and the consummate professional. Kathy made my buying experience as a first time buyer seamless. She explained all the incentives thoroughly and took the time to answer all of my questions considering the fact that I had quite a few. I was not able to get all the information, i.e, the differences in the numerous models I needed from the web site, so Kathy made sure I was getting exactly what I expected in the 2010 C300 4 Matic. She made sure all of the controls were set for me including my phone. Brilliant!!! I was asked by numerous individuals about my overall experience with Mercedes Benz of Alexandria and the sales persons I worked with. I must say I was more than happy to share my total experience with them including the friendly reception I received from the moment I arrived at the dealership. Kathy is definitely a very, very valuable asset to your sales department. I would work with her again and again.

ebanks

Aug 3, 2010

While waiting on my vehicle to be serviced I ventured onto the sales floor. Carlo Genao quickly approached and was eager to assist. I found Carlo to be an extremely professional and knowledgeable sales representative. I advised Carlo that I would not be in the market to purchase a new vehicle until next year. Instead of losing interest, Carlo seemed more willing to assist and educate me as car buyer. I can honestly say that when I am ready to purchase my next Mercedes Benz, I will seek out Carlo as my sales representative for his expertise and charming personality. I have used the Mercedes-Benz American Service Center in Arlington several times and each time I was very unsatisfied with the courtesy and respect of the service advisor! Issue were: emission test was never done but I was charged for it, needed return visit to repair oil leak although I was told it was resolved, giving incomparable rental (dirty Toyota Camry), told by a manager that those who originally purchased their vehicle from American Service Center receives better service.

sfgross

Jul 27, 2010

Carlo provided exceptional customer service. He was personable, knowledgeable, and diligent in his efforts to make sure I got the car I wanted! Even after the sale, Carlo walked me through what I needed to know to operate my car comfortably, including setting up my cell phones and customizing my settings. He was extremely patient!!

Mariann C Miller

Jul 25, 2010

The Dynamic Team of Keith Odle as Manager and Bryan Rickerson as Rep. is unbeatable in customer survice and fair pricing and incredible knowledge of their cars and the industry overall. An educated consumer will want to work with these two. They make sure you are happy with you decision and provide the honest facts to help you make that choice. I have bought 3 cars from Keith, my first with Bryan. I'd not want to buy another car without them. With them I believe I get the right car at the right price. Follow on service is equally responsive, knowledgeable and helpful.

LawHoo

Jul 22, 2010

Carlo Genao was terrific, easy to deal with! I've already recommended him to others who are contemplating purchasing a Mercedes. He and MB of Alexandria pulled out all the stops to find me a car with the options I wanted and quickly get it to the dealership--unlike when I purchased my last car and it took Acura 3+ weeks to get the car from less than a 100 miles away.Thanks, Carlo! I love the car!

MBA08E350

Jul 10, 2010

I brought my '08 E350 in for repair of the intermittent "ESP Inoperative" alert that occasionally appeared in the dashboard. Fearing the worst that there would be a gremlin that would never be found, I was very pleasantly surprised when Eddie informed me there was a "black box" in the car that records all malfunctions. Sure enough, they found a code which advised that a sensor behind the steering wheel was defective. Replacing the sensor had me back in my car before the end of the day.The point here is all personnel were extremely knowledgeable about the vehicles which are becoming more technically challenging every year and were able to make an expeditious repair. Eddie and Rick are very friendly service people who genuinely leave you with the feeling that you and your car are the most important things to them.

LCA

Jul 6, 2010

My experience with Bryan Rickerson was wonderful - he was knowledgeable, courteous and listened to what I wanted in a car - and then found it! A very pleasant car buying experience.I knew Mr. Horst Von Schilling was looking out for my best interests as usual when he introduced me to Bryan.Thank you.LCAnderson

bcmoore

Jun 30, 2010

Overall, I was not impressed by the level of service at this dealership. I initially called the dealership to inquire about buying a new car. The person who answered the phone took my contact information, and although I said I would be in next week or two to look at the cars, the salesperson kept emailing, calling my cell phone, and leaving message after message. When I went in to look at the cars, that salesperson was not in, so I was helped by another salesperson, who I very much liked. At the end of the test drive, I told her I would love to continue working with her on the purchase. However, when I went back outt here to discuss price, she indicated I was going to be dealing with the intial person. After negotiating on the price for quite a while, we finally arrived at a deal, at which point I was sent in to speak with the sales manager, who I found to be very arrogant and quite honestly not very pleasant to deal with. His tone was cocky--as if he was doing me some favor by selling me the car. In the end, I agreed to purchase the car and set an appointment to come in to pick it up 2 days later. That day, I arrived at the dealership on time, only to find out the car I wanted had arrived damaged and was thus not availabe. Why did no one call me to tell me that? I drove 45 minutes to get there that day and had cleared my Sunday schedule. They told me they had the same car I wanted, only 4WD rather than 2WD available and that they could bring it in from the other dealership within an hour or so. I reluctantly agreed to wait. During that time, no one seemed at all apologetic about my having to spend my entire afternoon waiting while they fixed their mistake. I ended up being there for 4 hours, which left me with a bad taste for the entire process. Overall, I would not recommend this dealership to others looking to buy a Mercedes in the area.

kristine8996

Jun 25, 2010

My boyfriend and I visited several dealerships in Virginia and Maryland before we happened to drop by MB of Alexandria and I'm so glad we did. The service that Bryan Rickerson extended to us (his friendliness and professionalism without the high pressure sales tactic), the condition of the car, and the price were by far the best we've seen. I'm thankful that Bryan made my car-buying experience easy and painless. Now, I always recommend Mercedes Benz of Alexandria to anyone I know who's looking for a great car minus the hassle.

walkdeb

Jun 17, 2010

Service was outstanding and Mr. Moore took the time out to ensure that I knew everything about the car that I needed to before I left. In addition, I went back the following night for additional instruction from him, and his service was impeccable. He ensured me that if I have any questions, regardless of how minor they were, that I could give him a call anytime because he wanted me to have a positive experience. Thanks for such great customer service!!!

metrijones

Jun 10, 2010

My experience at Mercedes Benz of Alexandria went extremely smooth. I didn't think it could ever be that easy to purchase a car without a lot of hassles. I guess the fact that we knew exactly what car we wanted and our price range, it really helped. We had been pre-approved and that made it easier as well; although we ended up going with Mercedes Benz financing because we got a lower rate. Our sales person Carlo was really helpful and knowledgeable of the car. He didn't try to get over on us, or give us something we didn't ask for. He basically made the sale a smooth transition. I have no regrets of my experience with Mercedes Benz of Alexandria.

tsharneem

May 26, 2010

I dealt with many dearlership but by far this one was one of the greates Carlo was by far the most honest and down to earth salesman i have ever met. After i left from my first test drive i knew i would by from this dearlership. Carlo and the other salesman were all just great. I appreciated how he anwser all my question and concerns. I also appreciated his follow up calls to make sure all was alright and to see if I had any more questions. Thanks Carlo for all you didTamika (COWBOYS4LIFE)

statendt

May 1, 2010

We are very pleased with Mercedes Benz of Alexandria and Jerry Chao. Jerry has provided us excellent customer service. He is very knowledgeable and was able to answer any question we had for him. We were very impressed by Jerry not running back and forth to the manager haggling about price like other dealers do. Jerry has exceeded our expectations during our visit on 5/1/2010. We have been buying cars for a long time and Jerry has been the best saleman we ever had.

terriea1a

Apr 29, 2010

After 8 months of car shopping I met many sales representatives but Carlo was by far the nicest and most honest, and he also gave me the best price. After we left from our first test drive our whole family commented, "even if we don't buy the car, Carlo is the best salesman around." He is not high pressure sales and is very knowledgeable. I appreciated how he took me to the different departments after I bought the car so I would be familar with the dealership and personnel. I also appreciated his follow up calls to make sure all was alright and to see if I had any questions.

Giovanna1$

Apr 24, 2010

Mr. Daniels was efficient, knowledgable and professional. I got everything I wanted in the car and more at a great price. Having all the new features was a little intimadating, however Mr. Daniels was patient and took his time explaining all the features and followed up with calls to ensure my comfort and to answer any questions I had. It's going to take some time to learn all the features, and I'm relieved that I can pick up the phone at any time and get the same person I initially worked with. I appreciate Mr. Daniels friendliness and pleasant demeanor every time we speak and most important he never made me feel like I was just another sale. Thanks Mr. Daniels and Mercedes-Benz of Alexandria for a great experience with my first Mercedes-Benz!

JOHN12580

Apr 22, 2010

SHAWN MOORE IS A VERY FRIENDLY SALE'S PERSON, ALSO ENJOYED MY NEW Mercedes Benz GL550. I GOT TO MEET THE SERVICE DEPARTMENT, WHERE I FIND IT TO BE ALSO EXCEPTIONAL AS WELL. I WILL RECONMMEND MY FAMILY MEMBERS AND FRIENDS AND SOME OF MY CO-WORKERS TO DEALERSHIP.

4banks

Apr 21, 2010

This is my third benz..two of which were purchased at Mercedes Benz of Alexandria dealership in the past 7 years. Carlo Genao is our salesperson who has become a good friend. From the first time we met Carlo he was very friendly as well as extremely helpful. I didn't feel like I was being pressured into purchasing a vehicle nor harassed, and when I did decide on the vehicle I wanted to purchase, Carlo took the time to show me how to work all the equipment. Needless to say I did receive a good price and wow also a good rate on the purchase of this vehicle. Since the purchase of my vehicle Carlo has called me several times not only to make sure everything is going well with my GL 450 but other times just to say hello and see how me and my husband are doing. This is the first time I have purchased a vehicle and had a salesperson that want to keep in contact with his customers after the purchase of their vehicle for any service needs or questions which arise. As a matter of fact, I just had a rear DVD entertainment center installed in my GL 450 which he personally made the setup the arrangement and made the appointment and after the install gave me step-by-step instructions on how to work the system. Never had I known a dealership that after you purchase a vehicle the salesperson still remembers your name. I brought my vehicle almost 2 months ago at Mercedes Benz of Alexandria and not only Carlo, but all the sales managers and several other salespersons not only remember me and my husband's faces, but remember our names. If you ever decide you are interested in purchasing a vehicle, whether new or used, I highly recommend purchasing your vehicle at Mercedes Benz of Alexandria and please make sure you see Carlo Genao. You won't go wrong with either one.

DennisFranko

Apr 21, 2010

Jerry Cho was extremely professional and LISTENED to what we were interested in.He did not try to sell us something we did not want or need. He was very patient with us and did not try to put the HARD SEll ON US. In fact, when I first test drove and met Jerry in October I told him that I wanted to wait until March to purchse ...he said no problem. He made one call to us in earlt March and told him I woudl return at the end of the month....I had soem personal issues to deal with....again he said no problem. At the end of March I came back and purchased the car.

djdunn

Apr 20, 2010

Al was very imformitive and helpful in finding the right model of mercedes to fit my neats.Al was also very knowledgeable about all the system in the car and how to operate them correctly. Most importantly Al is very much a people person and the dealership should be very proud to have him as an employee.

Emem91

Apr 20, 2010

The environment of the dealership was friendly as all the staff treated my wife and I with courtesy. They were professional. The agent we dealt with, Carlo, took his time to explain the transaction. He gave us attention and was patient in helping us find the car we needed and explained the options to help us make an informed decision. He made us feel at home and gave us a good reason to continue to do business with the dealership. Carlo was friendly, courteous and professional from the time we spoke on phone to the time we met face-face and sealed the deal.

hrodbard

Apr 20, 2010

We were very pleased with Mr. Daniel's services. He is highly professional and knowleadgeable. He spent considerable amount of time explaining the multiple features of the S550.We would recommend this dealership, and in particular, Mr. Daniels, without reservations.

washcaps

Apr 18, 2010

I recently bought a C-class sedan from MBofA. We had a few good offers from other dealerships, but they were able to match the lowest price. We're local to the MBofA dealership, so we were glad we could purchase from the local dealership. We bought the car from Jerry Chao, who was courteous, friendly, and answered all our questions. Before we left the dealership, Jerry showed us how to work the car's Comand system and set up Bluetooth for the phones.The financing group was also very helpful and did not try to push options on us that we didn't want to purchase. They explained each option, then left it up to us to decide what we wanted to purchase. I also traded in my old vehicle and the process was quick, straightforward, and painless. Overall, a very good experience.

dawnkelly

Apr 16, 2010

Carlo Genao was fantastic to work with. Very fair, informative and explained everything to me. He hooked up my blue tooth, sat with me while car being cleaned up, and has followed up several times to ensure all was good. Great experience!Dawn Kelly

FranklinC

Apr 16, 2010

Carlo Genao is the bomb. The true professional and he has a heck of a lot of knowledge on my favorite brand Mercedes-Benz. His know how really brought the GLK series to life. I bought a nice white GLK. He made the love connection happen between me and my new SUV. I was a previous E class owner however the features and new technologies Carlo showed me made me fall for the GLK series. I really am enjoying the back up camera, large moon roof, Satellite Radio, and extra smooth handling. I can go on and on. Carlo followed up with me and was very welcoming and friendly. Carlo has a fun spirit and I never felt pressured to purchase. I recommend Carlo to all my co-workers that want to purchase a new vehicle. Summer is approaching and I know people are going to want a nice new Mercedes-Benz, so I know I will be eager to share my experience. Thank you so much.Franklin C.Waldorf, MD

kpmurray

Apr 15, 2010

Shawn Moore is a snake oil salesman. He was very dishonest and shady. I asked him up front to be honest because of a bad experience at Lexus. His behavior was very unprofessional and shady. His boss Andre is not as bad, but their practices are not okay. He told me my payment would be a certain amount but when I went to the finance office they told me a different amount.

chef dru

Apr 13, 2010

Both carlo and lowell where extremly helpfull and polite throughout my entire experience.Very informative and thorough.I believe i got a great deal and love my car so far.. I would gladly shop there again for my next vehicle...thank you dru scheidell

markwattam

Apr 13, 2010

Thanks to Al's professionalism, this was one of the best auto buying experiences I have ever had. Great deal, All my questions were answered. My best to my fellow Army Buddy. Al, remember, "In God We Trust, All Others We Monitor", Army Intell all the way.

wildmtnkat

Apr 12, 2010

Carlo Genao was courteous, helpful & knowledgeable. When I told him I was just information gathering at this time. He didn't pressure me, that was VERY important to me. Some representatives at other dealers tried to "sell" me after I told them I would not be purchasing that day. Mr. Genao won my loyalty & business. When I purchase, I will ask for him specifically. Thank you for a great experience!

josephcollins22

Apr 10, 2010

as competent as they are friendly. sales, finance, admin, all top notch. best dealer for the best car. Carlo G. is a superb young salesman. The positive attitude at this dealership is infectious. Car, by the way, came in perfectly. No glitches, and it just came off the boat.

donotgohere

Mar 1, 2010

The sales and service at this dealership is an absolute disgrace to the Mercedes Benz name. Mercedes is synonymous with luxury, quality, and class, or at least one would think so...What went from a routine maintenance to an absolute nightmare is an understatement. I have never dealt with such incredibly unprofessional people in my entire life! Clearly this starts from the top with the General Manager, Jim Stohlman, all the way down to the service specialist, Horst Von Shilling. The problem that lies within this dealership is that once you purchase a vehicle from them, they wash their hands of you and could care less about the consumer. In an economy that is lacking and an auto industry that is under a tremendous amount of scrutiny, one would think that customer service would be a top priority in order to gain new sales or referrals; however, this dealership does not operate that way. Rather than seeing the longevity of a repeat client, a referral source, or simple maintenance (which costs $300 or more, on average, per trip!), Jim Stohlman and his staff are money hungry for new sales and nothing else. There is more to sales than the purchase of a new vehicle, Mr. Stohlman, and that is something called relationship building with your clientele. Perhaps you should go back to Sales and Customer Service 101!!!The GM of Mercedes Benz of Alexandria not only did not apologize for the insufficiencies in his staff, he all but called me, the paying client, a liar. When multiple attempts were made over several days to find out the status of my car, pardon me if it is a little frustrating to get no answers. On average, every time I called there it would take 6 to 7 times of the operator connecting me to the service department because no one would answer the phone. Then once connected, I left multiple voice mails with no return phone calls. My service specialist, Horst, had 3 phone numbers to get a hold of me and tried telling me that there were messages left. Between all of those numbers, I never had 1 message from him. Then the GM, Stohlman, has the audacity, at the end of a frustrating experience to tell me to check my messages. I ask, what kind of business does this man operate? I have never experienced such insulting treatment in my life, especially after having spent so much money on my vehicles with this dealership. I have filed a formal complaint with Mercedes Benz USA and the Better Business Bureau. I do hope that it does not fall on deaf ears, but the least I can do at this time is to get the word out there that this dealership is the WORST representation of Mercedes Benz. Do yourself a favor and anyone else you may know, I highly recommend STAYING AWAY FROM THIS DEALERSHIP! SAVE YOURSELF THE FRUSTRATION!!!

africa91

Feb 26, 2010

This is the WORST dealership I have ever worked with in my life! I bought 2 cars from them and once they got the sales, they didn't give a damn! The SERVICE is by far the WORST I have ever experienced!!! It is impossible to get anyone on the phone to speak with. You leave multiple voice mails and no one ever returns your calls. They charge you for services that were NEVER rendered! I didn't spend all this money to get bad service! This is service I would expect from GM or one of the other poorly managed car companies. You purchase luxury, you expect luxury in return by means of outstanding customer service. I will NEVER buy another car from this dealership again!!!

PBAKERNEIL

Oct 1, 2008

bought my e class from alexandria, and they were very patient with me. the only thing i would change was the parking. they need more parking places. price was wonderfull, better than any other dealer i talked with. the special factory financing beat my credit union rate. i would highly recommend this dealership to anyone.

Clarkz2008

Jan 28, 2008

My wife and I feel we were robbed.In January 2007 we bought a 2002 E320 w/38K miles on it.Now, it is January 2008 and our car has 48K miles on it but..we've had to replace the battery and alternator. We've just been told that the car has a burnt out wiring harness for the front lights, the front ballbearing joints need replacement, the transmission seals leak and need to be replaced, the oil sensor leaks and need to be replaced. Now, to make matters worse...we were told we purchased an Elite plus service warranty but we were given a Standard warranty. The repairs were not covered under the standard warranty. Oops..the ball bearing joints were covered. WOW! My problem is that we were mislead and sold some garbage. I've NEVER had a car that had so much wrong with it within the first year of ownership. I guess if it isn't certified then it is some BS.The are running on reputation and not substance. The best part of their outfit is the rental car clerk....matter of fact..he doesn't work for MBofA. Never Mind. A Very Unhappy Customer...AC & MH-C