Mercedes-Benz of Arlington reviews

DY Wilson

Oct 23, 2016

Quick great service , always use them despite moving.

Dave

Oct 22, 2016

Garry Burke provided great customer service and assistance to me!

Philip

Oct 20, 2016

Not only was the service completed to perfection, but it also was done very quickly, half a day quicker than promised. As a last item, I asked for interior and exterior detailing. The car, which is 17 years old, looked absolutely new, even under the hood. Unbelievable. And the customer service was superb. Both the service consultant Mr. McGuire and the service manager Mr. Smith went out of their way to be available for updates and questions.

Wanda E. Gill, Ed.D.

Oct 20, 2016

As a first time service department customer, I was thrilled to get an appointment quickly and very happy the extensive repairs could be made in one day. The personnel were exceptional in every way and the mechanic went to extra effort to advise me of the faulty tires which I'm replacing on Monday. I will return. Thanks very much for the give star service.

NW

Oct 19, 2016

My very first visit to Mercedes Benz of Arlington was indeed a good experience. Everyone was so professional and at the same time personable. Mr. Garry Burk was my service representative and I could not have asked for a more kind, thoughtful professional.

Carolyn W. Falb

Oct 18, 2016

This was my first visit to the dealership to purchase a new tire. All was wonderful - very happy!

MSN

Oct 16, 2016

Dan my service representative has been great and the service was done in timely manner.

Saqib Munir

Oct 15, 2016

Jeffrey Balkin is a fantastic person to deal with.

Clay Porter

Oct 14, 2016

As always my visit was pleasant and the service was impeccable.

Diane

Oct 12, 2016

Excellent! Will recommend to others if someone is interested in having their vehicle serviced.

Milko Obradovich

Oct 8, 2016

Mercedes Benz of Arlington is a real Benz dealer. Outstanding service and trustworthy personnel. No gimmicks.

Alexandria Benz

Oct 5, 2016

Excellent service. Only the best. Will recommend to anyone.

Brent E.

Oct 5, 2016

American Service Center and my service adviser Hugh M. are very,knowledgeable, efficient and helpful. Service was prompt and the car was returned very clean.

Cris Curtis

Oct 4, 2016

Very nice service department, not sure that I would purchase a car though, I asked if someone could help w/ me the "driver assist parking": feature during my past 2 visits, the service person could not answer, I went to sales person, the should know since they sell them. (I was given a demo in Charleston SC where I purchased my car 2 years ago but have not used the feature as I was not completely sure), both times the sales person was reluctant to give his time since I did not purchase there at this particular dealer.

Elizabeth Porter

Oct 3, 2016

I always travel 30+ miles to come to this dealership. The people are so kind and very informative of the things that they may need to fix or replace on my car. If my car needs to stay another day to complete the service on it, then they supply me with another "loaner" Mercedes to get home. My service agent (Gary Burke) is a wonderful person who keeps me inform by text, telephone and in person of the status of my car. I could have gone to another Mercedes dealership that is closer to where I live (5 miles from Annapolis), but for some reason, I prefer to come back to your dealership because the very first Mercedes that I bought on April, 2000. I was so pleased and satisfied with how I was treated then and I am still being treated the same way now.

Jeff Arrington

Oct 3, 2016

Excellent dealership with very knowledgeable and friendly sales staff. Finance Department are equally impressive. This is the 3rd new vehicle I have purchased from this dealership and the experience is always remarkable each time.

David Reed

Oct 1, 2016

They did great, Hugh Mcguire always takes good care of me.

A D Mundy

Sep 29, 2016

Great dealership! My service contact is courteous and on the ball. Good communication about progress on my maintenance progress.

Author

Sep 28, 2016

Really fast service. I was impressed with how quickly I got a loaner and when I returned how quickly it was for me to check-out. Both efficient and effective.

Carl Cecil

Sep 27, 2016

Excellent service. I have had my car for a little over a year and the service rep is always trying to provide excellent service.

Pratheep Selvarajah

Sep 27, 2016

I had been using tge services of MB Arlington for some time. Amazing Service, great friendly staff, no issues after service, great price and car runs like a brand new. I would be glad to refer to any one. HAPPY CUSTOMER..

Karen Farmer

Sep 25, 2016

Dan M is a breathe of fresh air !!! His professionalism rates in a class all by itself and he's a well informed Associate - whose influence impacts your decision to never even consider taking your vehicle anywhere else. Kudos to Dan M - he's the bomb.com !!!

Ridvan Haka

Sep 25, 2016

My service advisor is Dan Monreau. He provides excellent customer service and follows up regularly!

Matt Chatell

Sep 24, 2016

MercedesBenz of Arlington is a first class operation from sale to service, have purchased 3 vehicles from them and will continue to do so. I always use their service department and would go no where else!

Wayne Cyron

Sep 24, 2016

The repairs were fine. Took longer than I had hoped but everything was fine.

Roger Facklam

Sep 19, 2016

Always the best service and Free Benz loaner if needed or shuttle to Metro!

Kevin Jackson Jr.

Sep 17, 2016

Jerome Tillery's expertise, patience, and overall knowledge of every vehicle at Mercedes is simply unmatched! He showed us multiple automobile options for our desired price range, and saw us all the way through to our ultimate decision! The experience will always be unforgettable for my family and I!

Florine Evans

Sep 12, 2016

Hugh McGuire is the best service advisor we have ever had period. He listens, answers, and addresses all of our concerns and requests and lets us know what is or isn't needed for service to our vehicle. Superior service advisor.

LaDarrell Willis

Sep 11, 2016

After I had my car serviced here my car started making a clicking noise when I start it up.

PW

Sep 10, 2016

Service was excellent as are the waiting facilites

James Mahon

Sep 8, 2016

Outstanding all around experience!Sales personel and the finance professionals were all excellent and easy to work with.Highly recommend the dealership to anyone looking to purchase a vehicle.

Lauretta Ysais

Sep 8, 2016

We traded in a 1997 Acura, and it was time to get a more comfortable car. After shopping there was no doubt about it; the MERCEDES GLA250 was the car for my husband ne me!! We had decided to order one with the features we wanted, and when the choice was to go with a 2017, that's what we did. The wait for the car was well worth it!!

MG

Sep 8, 2016

My salesman Paul was very knowledgeable about the 2017 E300. He explained the various options for leasing and did not drag-out the process of working through the details with his manager. My interactions were with my Salesman, the Sales Manager and the Finance Manager. All were pleasant, helpful and proud to be associated with Mercedes-Benz of Arlington. They each focused on answering my questions and made sure I was comfortable with the next steps. Paul took the time to explain what to expect during future visits to the dealership for annual service or complementary car washes. This was the easiest experience I have had leasing a car and I was so glad it did not take a full day to finalize the details. This is my third lease with Mercedes-Benz and by far the best experience.

Chander

Sep 7, 2016

We have been coming here for years and the service is always great.

Jake Secor

Sep 7, 2016

I get my cars serviced here principally because my service adviser, Hugh McGuire, is one of the most honest and trustworthy service advisers in the business. While the costs of servicing my cars here may not be the lowest available, I sincerely believe that the quality (and reliability) of the service is unequaled.

Ms Jay Walker

Sep 6, 2016

This is the most efficient and up to date dealership that I have ever visit for service in this area . I will always be a client at this dealer ship! I love the service .

MARY C BIRDWELL

Sep 3, 2016

OUTSTANDING PERFORMANCE ON ALL THE WORK THAT WERE PERFORMED ON MY E350 MERCEDES, AND WILL CONTINUE BRINGING MY CAR IN FOR YEARLY MAINTENANCE SERVICETHANKS MRS. MARY C. BIRDWELL

Massie

Sep 1, 2016

Awesome!I was given a loaner! The technician addressed the problem and there was no out of pocket cost to me!He explained the way that "run Flat" tires worked and the tire was replaced

Sheila

Sep 1, 2016

Only issue I have is I was told all the fluids would be topped of however they were not

Thomas Utegaard

Sep 1, 2016

The visit was perfect. Back-up camera issue was resolved by reloading the software and another problem was handled expertly. Car was cleaner than when we brought it in. Service rep was exceptionally polite, attentive and responsive.

Charles P

Aug 31, 2016

Purchased me vehicle from here and continue to bring it in for service. They do an excellent job from sales to service. JJ is an excellent salesman very professional. Gary Burke excellent in service

Harold Hayes Jr

Aug 31, 2016

Your maintenance department did an Awesome job! I Love the attention to detail to include the warm and friendly service!Thank you Diandra

McCarthy Council

Aug 30, 2016

I give this establishment 5 stars because it was one of the most professional & fun places I've dealt with in a long time....I will be back for sure...Huge Mcquire, is the BEST service advisor I've come across. He contacted me and let me know of everything that was happening with my vehicle....

S Bond

Aug 25, 2016

I always enjoy going 2 this dealership. Everyone is always pleasant even in the morning!

Donald Edwards

Aug 24, 2016

My recent service visit to Mercedes Benz of Arlington was as usual,outstanding. My service advisor, Dan Moreau, provided me with the very best customer service that is possible. All of my concerns weretaken care of in a most satisfying and professional manner. On a scale of 1 - 10, I would rate my visit as a 10. The service required was completed in a timely manner without any problems. I have been a customer at Mercedes Benz of Arlington for 20 years and I will remain a customer due to the courteous and professional customer service that the company provides. Thank you continue to utilize great employees such as Dan Moreau.

M. Ashraf Jan

Aug 22, 2016

Mr. Garry Burk my contact is very efficient and courteous person and enjoy working with him.Also, appreciate your policy of performing oil and filter change service very efficiently and conveniently. The washing and cleaning the car after the service is a plus. Thanks

Richard Fairbank

Aug 22, 2016

As always, excellent service department. Dan and Joel are very professional and thorough when I vist.

Warren Gant

Aug 19, 2016

Great shop and Great service. Do yourself a favor and speak with Garry Burke, great service writer.

Janice K.

Aug 17, 2016

The buying process was very smooth and Kathy was very helpful. I'm happy with my purchase!

Dr.Reginald Picache

Aug 12, 2016

Kit Cross and the Service Manager are all top notch !!!!!

Earnestine Hill

Aug 9, 2016

My overall experience was outstanding. My car was serviced to my satisfaction and in a reasonable timeframe.

Richard Lash

Aug 9, 2016

Dropped my 2016 GLE 300 off two weeks ago when service light went on. Excellent, timely service, even though I showed up without an appointment. Loaner car available immediately, nice touch that Kit called me ten minutes after I returned loaner to say he found my wallet in it. Highly recommend

Stephen Toth

Aug 7, 2016

Service Advisor, Kit Cross can be depended upon to offer sound advice on needed service.

Elliot Brown

Aug 6, 2016

Mr Elliot explained the details about the car and even compared it with other cars. He provided all what was needed and follows up. He is very experience and has good customer service.

Bruce

Aug 5, 2016

Good fix to a nagging issue. Another dealer misdiagnosed problem and wanted over $4000 to fix it. Your repair was 1/4 of that.

Rob

Aug 5, 2016

Customer service by Derick was superb. Initial attempt to fix a SOS warning light was not actually fixed when I picked up the car, requiring another appt to fix it. Understand this can happen and the superb customer service by Derick almost eliminated inconvenience to me - thanks Derick!

Stephanie

Aug 5, 2016

Fantastic service at a great facility with the best staff in the industry.

Steve Pflasterer

Aug 5, 2016

Work done satisfactorily. Dan M always is professional.

Leon Bacon

Aug 4, 2016

Couldn't have been better. This was my third new AMG I've bought from Mercedes of Arlington and it won't be my last. My sales person Joe kept in touch with me for over a year until the time was right. He found the right car and we came to terms pretty cleanly. All good.

London

Aug 4, 2016

Great experience they made me feel welcome buying my first Mercedes Benz I'm happy and loving My new vehicle. Thank you!

Romaine Wilkins

Aug 4, 2016

Hugh McGuire is the best service person. He always lets me know what's gong on with my car and the best options regarding my service requirements. He is always courteous, friendly and promptly responds to my inquiries.

Shelley Vereen

Aug 4, 2016

My service advisor, Dan Moreau is great! He's very likable, approachable and helpful.

Bryan

Aug 3, 2016

Requested roadside assistance. Henry, the technician, provided courteous and professional service to get me back on the road.

Commissioner M

Jul 31, 2016

I have used this dealership for the past 16 years to service my three (3) MB's and the staff has always gone the extra mile to ensure my vehicle is repaired and diagnosed correctly If a problem arises, which has been near zero, in these years the service managers (Mr. Little, and now, Mr. Smith and Mr. Rodia) did not hesitate to correct the problem immediately. The service counter staff are very pleasant and patient. My service writer (Mr. G Burke) has become to me "like a friend now", vs. just being a service writer, giving me advice and guidance when discussing repair needs for my vehicle. The technician staff here are experienced, very knowledgeable, and very accommodating. The staff treat you in a way to make you feel they value your business. The same applies for the parts department and the loaner car service. I do not hesitate when recommending this dealership to a coworker, a friend ,or my neighbors. This dealership also recognizes and embraces members of the MB car club and that speaks volumes in their appreciation for new, pre-owned and vintage Mercedes. The best part of this is that their staff at Arlington is willing and is highly capable of working on older Mercedes, too. An invaluable asset for a dealership to have to offer to MB's owners of all years of Mercedes.

David Chappell

Jul 30, 2016

I have no issues I commend this dealership they are great!

Manny

Jul 30, 2016

Always superb service. Top notch maintenance service and personalized service as you walk into the service department. You are greeted and treated professionally by everyone. A pleasure to be going there for your MB needs.

Denise S. Wood

Jul 24, 2016

Reliable good people. I have two fabulous diesels because of Dan Moreau and Marvin Winsel. Best Rep, and the top Benz mechanic in the country.

Gerald Sigal

Jul 23, 2016

Took care of the the ASAPAlways make sure it's right Dan Monore is excellent

CAinDC

Jul 22, 2016

This dealership has earned my loyalty through its service from the sales process to the service center. I have now taken three cars to them for service and leased my last two cars from them. Frankly, while I was tempted to look at other brands of cars, I like this dealership so much that I decided to stick with Mercedes!

Omnia El-Hakim

Jul 22, 2016

I am impressed with the quality of the service. Excellent work and professional people!

Ricky D Houser

Jul 20, 2016

My hole situation with the dealership was great. I have know complaints.

Jean Mullan

Jul 15, 2016

I always have wonderful service and outstanding personal service from Dan Moreau, my service coordinator, and Rubin Moses who picks up and delivers my car back to me. A very happy GL450 and CLK 320 owner,Jean Mullan.

N Amarchih

Jul 15, 2016

Service here is convenient and the associates are very personable

Pamela wiggins

Jul 15, 2016

Excellent service. Have always been satisfied. Will continue to use for service.

Kathy S.

Jul 13, 2016

Efficient service, free rental car, easy Arlington location

Gaynell M. Sanford

Jul 12, 2016

Hugh Maguire, service advisor, is awesome! Very professional and caring. Hugh addresses all my concerns. He is always mindful of financial hardship regarding repairs.and always prioritizes repaires. Hugh will alert me to safety issues immediately. When necessary, I am accommodated with alternative transportation (loaner) for my convenience. If waiting, the customer waiting area is great!

P. Nunez

Jul 12, 2016

It's always easy to reach the dealer to make an appointment, the staff is extremely courteous and responsive to the customers. They were flexible to accommodate my schedule and the quality of service was outstanding.

Rob

Jul 12, 2016

Very satisfied with body work performed after accident

Arnold Newkirk

Jul 10, 2016

Thank you our next visit would they please clean the engine as well thank you.

Gene C.

Jul 9, 2016

Thanks to Clayton for being patient while I worked through what model works best for me and my family. I could not be happier with the 2017 E300 !

Sue

Jul 9, 2016

A pleased experience with the sale and dealership.Very helpful !

George Sawabini

Jul 8, 2016

Car was taken in service line and info about service appointment validated. POC was available right away. loaner rental was a quick process and no issues when returned. Service and inspection done quickly and efficiently.

MGreene

Jul 6, 2016

I could not believe the superior level of customer service given that I leased my car from another dealer. So purchasing my next Mercedes from Mercedes Arlington!

Vivian Campbell

Jul 6, 2016

I love taking my car in for service or repairs at MB of Arlington and everyone is just great! It's convenient, timely and they keep me up to date on when my car is ready. I also love getting nice new loaners - LOL

Jerry

Jul 3, 2016

Excellent maintenance service. In addition, when I purchased my Mercedes in June of 2015 it was a very good experience

yuujin

Jul 3, 2016

Hugh McGuire, our Assistant Service Manager, listened to what we need for our car and provided everything we requested. He kept us abreast of what is going on. He is very professional.

Lasheeco

Jul 2, 2016

Smooth process from beginning to end. Courteous employees throughout. Very attentive, professional and knowledgeable about the vehicles. Did not feel pressured

Patty

Jul 2, 2016

Overall I was happy with the service and the customer service.But when I took the car in I asked the girl that checked me in to ckevk to see if it wasnt running kind of loud. She said that the Gla250 runs a little loud but they would check it out. There were a few other issues like my windshield got cracked and they did replace it but when I went to pick up the car things were kind of hectic and it was not not mentioned and I did not see anything on the receipt that it was even checked for running loud.So this concerns me a littleSincerelyPatricia Conroy

Unknown

Jul 2, 2016

The service was excellent during my most recent visit! I have no problem recommending them to others.

CL350 Convertible

Jul 1, 2016

The service was great and they gave me a loaner so I wouldn't be inconvenienced.

Dowlen

Jul 1, 2016

Deanna was very helpful. Mercedes Arlington is a good company.

Earle Mundell

Jul 1, 2016

Great buying experience. I enjoyed my time with Sheltion DeBraux the car salesmen he provided me with good information and worked with me to make sure I had the car I wanted at the price I wanted to pay.

Cameron

Jun 30, 2016

Great service, communication, and honest evaluation of what my car needed now and will need soon. Easy and convenient.

j stall

Jun 30, 2016

excellent service. effortless check in and check out. advisor, dan marou was outstanding

Long-time customer

Jun 30, 2016

Efficient, excellent service; outstanding service advisor.

Henry

Jun 29, 2016

Had a great experience leasing my new E400 coupe. Buying a new car can be a painful experience but Juan and Nelson in the Sales and Financing departments were fabulous. I feel totally spoiled rotten driving my Mercedes-Benz but thank my lucky stars every day.Thank you Mercedes-Benz of Arlington!

Kenneth kohut

Jun 29, 2016

Just minor adjustments. Dan has been taking care of us for some years now, and this instance was like all the others -- prompt, friendly and competent.

Mary D. Doering

Jun 29, 2016

Mercedes Benz of Arlington, VA did a wonderful job selling me a C Class 300 4MATIC 2015 sedan. I had the pleasure of working with Kathleen Walker, who was highly knowledgeable, professional and helpful in a non pressuring type of way. As a customer I was treated with integrity and courtesy. Although I have family members who previously bought Mercedes Benz, this was my first purchase. I am thrilled! I would strongly urge anyone on a moderate budget (such as myself) to seriously consider buying a pre-owned or certified Mercedes. It is an excellent investment!

John Fehrenbach

Jun 25, 2016

Dan Moreau is excellent to deal with. And always is.

Malcom

Jun 25, 2016

I was very satisfied with the service I received. The facility was clean and the service advisor was very courteous. I really enjoy bring my vehicle for service at this dealership. I feel I could drive my car forever with the time and effort they put into my vehicle. I would recommend this dealership to all of my friends.

Michael B.

Jun 25, 2016

Excellent service, representative Dan Moreau is professional, courteous and always pleasant. He follows up on service throughout the day and always makes sure your expectations are met.

Fred Stahl

Jun 24, 2016

Hugh McQuire is a terrific service advisor and has been for the many years I have been bringing my Mercedes to this dealership. He is knowledgeable, helpful, responsive. His top priority is always perfect maintenance outcome and the satisfaction of the customer.

Kenneth Jones

Jun 24, 2016

Brought my car in for D Service. Service was quick and complete.

Mary Moore Hamrick

Jun 24, 2016

Great service, facilities, personnel and fantastic Mercedes Benz quality service. Would recommend this dealership highly.

Alice F. Lockett

Jun 23, 2016

The MB of Arlington provides professional car service beyond all others. They always explain what the issues with your car and discuss with you how that problem can be resolved. I always feel confident that they care about me as a customer. I am pleased with the current service.

Jasmine Rounaghi

Jun 23, 2016

Never had a bad experience here in all the times I've brought my car in for its scheduled maintenance. Staff is very friendly and helpful. Thank you so much!

JC

Jun 23, 2016

It was a regular service, which was fine. You ask for too much information for a survey. I would have given it 5 stars, but this is annoying so dropping to 4 stars.

Mark

Jun 23, 2016

10K service was fine and had no issues outside of a tire replacement. Unfortunately this is the 2nd tire that had to be replaced in 1 year. I have the 1st tire and the service rep said I can bring it by to have it disposed of.

Paula Rolo

Jun 23, 2016

My service manager Dan Moreau is fantastic! Always very professional.

Diane Ford

Jun 22, 2016

I love Gary Burk... He is the reason I have been with you for almost 20 years!

Laura Smith

Jun 22, 2016

Service was exemplary, as always - Received a rental car for the day and car repairs were completed on time!

Raynor Petrides

Jun 22, 2016

Greg Smoke was wonderful to work with. Thanks you.

Wes Stearns

Jun 22, 2016

love this place! 1st time MB owner and they have exceeded my BMW service levels by far!

Calvin

Jun 21, 2016

Mercedes-Benz of Arlington is a very professional location. This location has a nice waiting room, and it is very clean as well. They also offer free coffee, bottled water, fruit, and patries.

Linda Gallick

Jun 19, 2016

Since December 2003, I have always experienced excellent service at Mercedes-Benz of Arlington. When repairs are required, they are done right the first time.

Julio Cornejo

Jun 18, 2016

Great experience with Greg, David from service and the team members.

Paul Danziger

Jun 18, 2016

Excellent service from everyone at the dealership!

Wei Dong

Jun 18, 2016

I really like this S class and I may buy another car in the future ( another series)

Loyal happy customer

Jun 17, 2016

Lost my fuel pump and had to be towed to the dealer over Memorial Day weekend. Very prompt and effective service with great service manager who kept me fully informed. Very professional place. Thanks.

Mei li

Jun 17, 2016

Thanks to Mr Gary everything was great. I am not a good writer I will just go see him every time I need some done on my car.

Paul Joyce

Jun 17, 2016

Overall, excellent customer service from the dealer. The only part of the transaction that I wish could be avoided is being asked to make decisions on the spot regarding extra warranty, prepaid services, etc. Once an appropriate price is reached it would be helpful to have a day or two to decide if I want to purchase any additional offers.The salesman provided very friendly and excellent customer service.

Derald Emory

Jun 15, 2016

Overall a nice experience. Dan Moreau, my service manager, is always friendly and helpful. Service is very good. Would recommend the dealership to new customers.

Mrs. Perkinson

Jun 15, 2016

I was very pleased with the overall buying experience at Mercedes-Benz of Arlington. My salesman and the entire staff were professional, courteous and fair throughout the transaction. The facility is modern and inviting.

Noah Body

Jun 15, 2016

Always an awesome job. Great folks and wonderful service.

LR

Jun 13, 2016

Overall, a quick and easy repair experience. Detailed explanation of problems. No upselling or overcharging. Highly recommend.

Paul DeFilippes

Jun 11, 2016

Edwin Cortez was very efficient and responsive to everything we needed.

L. Campbell

Jun 10, 2016

Top notch repair and servicing. Only problem is the price. But hey, you don't buy a Mercedes because you're going to worry about money! (but apparently I do-worry about money)And I'm not picking on my local Mercedes dealer...the prices appear to be pretty uniform across most dealerships (maybe a 2-4% deviation). If you can, try to schedule repairs when they are offering coupons. Takes a little sting out of it.

michael houston

Jun 10, 2016

Excellent, as it always has been for many years, since 1993.

Cheryl Harris

Jun 9, 2016

Excellent service. HughMcGuire, my service advisor, was professional & courteous. I would definitely recommend ASC to my family & friends who are in the market for a new car. A++

J R Adams

Jun 9, 2016

Handled my warranty claim in good order. Car was ready when promised.

S Cullina

Jun 9, 2016

Dan is always very professional and responsible in the his customer service.

SC

Jun 9, 2016

Dan is always very professional and responsible in his customer service.

Alexis

Jun 8, 2016

Overall, good quality service. People are friendly and willing to help you. For some reason my car didn't have any car history listed when I needed to get it serviced. This caused a slight issue that was ultimately taken care of.

Tenisha H.

Jun 8, 2016

I had my car serviced at Euro Motors and my rep, Mike Lang was excellent. My sales rep Brian Butler was also very helpful in this process. I greatly appreciate the service from both!

daniel peterson

Jun 7, 2016

They were unable find any thing wrong. They test drove car but unable to get it to cut off. i was told to bring it back if happens again.

john harold

Jun 7, 2016

Only place to go and Hugh McGuire is always outstanding.

Christian

Jun 6, 2016

Great dealership. Much better than in MD. This is the only official Mercedes shop I would visit in DC area.

SANDRA STEWART

Jun 4, 2016

SERVICING APPOINTMENT WAS VERY EASY TO MAKE.LOANER VEHICLE IS A BIG PLUS.CAR WAS WASHED BEFORE BEING RETURNED..

Davd Winkelmann

Jun 3, 2016

Hugh McGuire is a fantastic service adviser! He is always friendly, honest, and works with you to determine what repairs are most important if you do not want to get everything done at once. He actually makes it enjoyable to take the care for service!

E Grey

Jun 3, 2016

Garry Burke did a wonderful job taking my car in for an emergency repair and then communicating w me re timing of getting the needed part. He also said a portion of the repairs were covered by my Continental warranty which was great news.

Kamran Afzal

Jun 3, 2016

You guys were great. Very professional staff and both Dave and John Alcorta were outstanding in their approach with us.

Bob Cook

May 29, 2016

Service was done in a timely and professional manner and car was delivered back washed and clean.

David Handon

May 27, 2016

Love coming to you shop Employees are friendly and smart.

John Prevar

May 26, 2016

We have the Mercedes Benz recommended maintenance service accomplished on both our vehicles, a 2005 CLK 320 and a 2012 GLK 350, at Mercedes Benz of Arlington because they know us and our vehicles. We trust our Service Manager, Hugh McGuire, to provide us with expert advice and know that he will do his best to ensure we are satisfied with any needed repairs. We purchased both our previously-owned Mercedes from this dealer and rate the buying process as Outstanding.

William Darkins

May 25, 2016

I bought cars from this dealership and maintained and repairs my cars here since 1995. I like the quality of their service and excellent car maintenance and repair.

Satisfied Customer

May 24, 2016

High quality dealership that puts customers first. Highly recommend them.

Drink the MB Kool Aid!

May 20, 2016

MB of Arlington has been in business for decades, operating under the name of American Service Center for decades before rebadging itself as MB of Arlington. The new car sales department is to be avoided by anyone who is serious about being treated fairly and with respect as they overprice all their products and will not deal. The SERVICE department, however, is to be preferred to the other MB dealerships located in the metro area as the quality of the mechanics on staff, their skill level, and ability to complete repairs correctly makes them a standout. Note, the cost of repairs, including the dealership supplied parts, is not inconsequential so this comment should not be misconstrued as a suggestion that the service department offers inexpensive service and repairs. The staff is courteous and friendly. The customer waiting area is well appointed and comfortable. Complementary WIFI available. The outside parking area (used for after hours drop off) is not in keeping with the marque as it is frequently dirty, the parking spots are too small, and the litter strewn lot suggests that no one has pride of place.

Roger

May 20, 2016

Best service! Free Benz Loaner I drove a GLA and C300! Wow!Very good personal service great waiting area. Great made to order coffeeEasy in/out with express options. None better in US!

Amanda

May 18, 2016

It was a very good experience the. The dealer representative was very customer oriented and treated us with respect and courtesy. He was knowledgeable.

Mary

May 18, 2016

My experience was incredibly pleasant and efficient and I love my new car. Everyone, from our salesperson to folks handling paperwork went out of their way to meet our needs, provide the information we asked for and -- they were cheerful, skilled and very very easy to work with. I would highly recommend this dealership -- in fact, this is my second car there in three years and I dealt with the same people -- also a good sign.

Steven

May 18, 2016

So much better than my last two visit at the dealer in Alexandria. They operate like Kia. K-Cross rocks!!

Ernest J. Fields

May 17, 2016

Mr. David Smith who is the Service Manager has also provided me and my family top notch service and I will always come back to this dealership for service on my vehicles. Mr. Donald McNeely is my service and he also has provided outstanding service.

Tim

May 17, 2016

Great service, and superb attention to detail! Thank you very much for making our recent service an easy and smooth process. your attention to our needs and the speed at which you processed us both in and out of the service area was excellent. Thank you again!

A. O. Rogers

May 15, 2016

Very Professional! Convenient car provided while work be done as well.

R Miller

May 15, 2016

Good, friendly, efficient customer service at competitive cost; I get most repair work done at this facility and the repairs are done right the first time.

Cathy

May 14, 2016

Best service center in Virginia bar none. Great service.

John Merchant

May 14, 2016

The facility was very neat and clean the complimentary items were good the work was performed admirably and the customer service was unbelievable

Patricia

May 13, 2016

I have been with Mercedes Benz of Arlington since 2010. The experience buying there went very well and my sales person at that time was (Zeke). I have been carrying my car back for service every since. My service experience has always been very good. If I had any concerns after the service, Mercedes always worked to take care of it. I have the best service advisor, Hugh McGuire. He is pleasant to work with and has good social skills. He is also patient and kind. He always take the time to explain everything, answer your questions and always trying to help you.

pegah esfahani

May 13, 2016

i am very happy with Edwin Cortez. He always takes care of me kindly and respectively.

Rick Smith

May 13, 2016

First time visit and was very impressed with service.

J V J

May 12, 2016

This dealership always provides Great Service! Service representative very knowledgeable and courteous.

Ljuzmaria Nasser

May 12, 2016

As usual the service was great. Gary Burke has always been courteous and explains what has to be done. I do not remember ever being disappointed along theseveral years I have been trusted my car to him.

bingtuanyin

May 11, 2016

My purchase process is very happy, especially with the discourse of personnel service, very patiently answered all the questions. And also it provides a lot of other related information, but also for me to find the right insurance agent, and you can feel free to contact paul phone

Pauline B. Scott

May 11, 2016

Edwin was fantastic. He follow-up with ne by e-mail and text to not only let me know that my car was ready but also to make sure that I was happy with the service I received from American Motors. I don't remember the young man who assisted me with getting a loaner but he was wonderful. He was very helpful in make sure that I understood the function of the car I was being loaned. Both Edwin and that young man made we feel special. It was a total different experience from the first time I brought my car in for an oil change. American Motors has improved its customer service. Great job to Edwin and the young man who handled the loaner car department,Pauline Scott

Romay Forney

May 11, 2016

The service was great I was there for a reasonable time given update

Dr. Bea Cameron

May 9, 2016

I have bought two E-Class sedans at the American Service Center and have had them serviced there for over 17 years. Generally I am very satisfied with the service and care by the service department. This time, however, I brought my 10 year old E350 in for its annual (once a year) servicing on April 20. I brought in a perfect car..all it needed was its annual service. I was called at 2pm to be told I had a perfect car. When I did not receive a call re picking it up, I decided to go anyway. At around 5 pm I was told that when the mechanic put the replacement oil, that the oil sensor popped up. I was asked if I wanted it fixed or replaced at $474. I was surprised that there was no offer to fix it as it was obviously perfect until the mechanic serviced it. I decided to take the car and drive it around to see if it doesnt resolve. So far I have driven it twice...it does not pop up until 20 or 30 minutes at after 5 to 10 miles. I have been traveling on business since April 23. I return May 27. I will see if it has been resolved. Otherwise, I will return to the car to the American Service Center and expect them to fix the oil sensor such that it doesnt pop up... I am an unhappy customer.. I brought in a perfect car and was given an imperfect car after servicing... I expected more from the American Service Center...

RNMoore

May 8, 2016

Mr. Burke is made for his job. He has worked with my cars for about twenty years. He takes the time to explain to be what is outstandingly necessary, realizing I am now in my seventies and my salary is not as great as it was when I was working. Having a car for many many years, I still only know how to put gas and oil in the car (smile).

vincent mathis

May 6, 2016

Great customer service and great service personnel.

Christine Bolognese

Apr 29, 2016

I enjoy working with Kit Cross .Service was fine plus the rental car

J O

Apr 29, 2016

Car in for routine work. My advisor, Hugh McQuire is excellent!

JNO

Apr 29, 2016

My tech, Peter Cerruti is The Best!! Great diognostics....work done quickly an Right...

Avisha Kassit

Apr 28, 2016

Great Service thank you well done Arlington Benz! I will always come back

Charles M.

Apr 28, 2016

My wife and I brought our vehicle at this dealership. Each time we have returned for the routine maintenance work to be done, it has been an efficient and non time consuming experience. Keep up the good work. I would definitely recommend this dealership to anyone looking for a Mercedes.

Dean Trakas

Apr 28, 2016

Mercedes-Benz of Arlington is without a doubt the only dealership I've ever experienced where they go above and beyond I've dealt with them for 40+ years my wife and I are very happy and I've always been pleased.

Sarah

Apr 28, 2016

The service and professionalism of the staff at MB Arlington was fantastic. Joe did a great job and I would highly recommend him to friends and family.

Cheri Manning

Apr 27, 2016

I always have my car serviced at the dealership (Mercedes-Benz of Arlington). Service is fast and professional. If it's something that can be taken care of in a couple of hours, I'll usually wait because the customer lounge is so nice -- fast wifi, coffee and pastries, fruit (!).

J. Matthews

Apr 27, 2016

For the past few years that I have been getting my vehicle attended to at this dealership's service center, I have been completely satisfied and sometime amazed at the good that has been done.

Kathi F

Apr 27, 2016

They did an amazing job making my bumper look brand new after a fender bender. Mark Williams was very helpful as well.

Isaac W. Jackson

Apr 24, 2016

Sales person provided professional service! Met all of my buyers needs!

Jackson

Apr 24, 2016

Repair and wash were to my standards. My brakes were inspected and replaced. If and when I encounter more issues this will be my choice location for repair.

E Paal

Apr 22, 2016

Thanks for doing such a great work! Perfect! Will take in my car whenever is needed.Thanks, EP

Mel

Apr 22, 2016

The services team is very responsive and professional.

Renee Rutkowski

Apr 22, 2016

Fabulous, as always. I never go anywhere else. My service manager, Hugh McGuire, is attentive, kind and funny!

I

Apr 21, 2016

Prompt offered alternatives . Excellent communication.

MB c300 2015

Apr 21, 2016

Greg provided excellent service and kept me up to date on the status of the car. He followed up as well as their customer care group.

Stephany Pierce

Apr 21, 2016

I wrote a separate review as well stating that Kitt is the only reason I continue to drive a Mercedes.You should never loose him and give him a raise!I've been coming to him for over 7 years and he is always 200% fantastic!!!!Please thank him for me and know that if it wasn't for him I would continue to purchase Mercedes vehicles!Thank you Kitt for your outstanding service!!!

Doreen Upshur Adair

Apr 20, 2016

I received outstanding customer services. My vehicle was serviced in less than 90 minutes.

e350 owner

Apr 19, 2016

Friendly staff. Good taxi service to and from. Like the free.car wash.

Steve I.

Apr 19, 2016

It's hard to beat the combination of integrity and skill embodied by the Dan Moreau/Marv Wentzal team. They're just the best - hand's down - mix of counsel, friendliness and expertise that can reassure a MB Arlington customer that they are getting the best this dealership can offer.

Victoria L. Hernandez

Apr 19, 2016

Very much satisfied with the recent service I had w/ my car and the courtesy accorded to me by Mr Gary Burk. Thank you Victoria Hernandez .

Mark Brereton

Apr 18, 2016

ASC/MBA is the finest Mercedes service experience in Northern Virginia. Managed in the same cordial, and candid manner for many years, this business gives all their customers the best possible service and accommodation, from a wait issue to major work. Further, their entire staff of technicians and attendants are always the most professional. I would not hesitate to refer this firm to all persons in need of Mercedes Benz service and sales.

Bill Booher

Apr 15, 2016

Service Rep, Derek, and GM were great to solve an issue with my recently purchased certified pre owned SL 550. Really pleased with the entire experience.

Donald Edwards

Apr 15, 2016

The service that I received was excellent in every aspect. My service representative as always provided the utmost in professionalism, knowledge, and courtesy. I have been a customer of Mercedes Benz of Arlington for more than 20 years. I have and will continue to recommend this dealership to friends and family.

Assaf

Apr 13, 2016

Spacial thanks for Mr Shelton R Debraux and Mr John S Monro for all the help and support to get my new SLKspacial thanks to the service adviser Mr William cross for his perfect work and service & for his help and his recommendation for good salesperson to help me buy new car

Steve Mahinka

Apr 13, 2016

Excellent dealership. Sales person and all others we dealt with throughout the process were professional, courteous and responsive. Negotiation was straightforward, and updates were received regarding progress and timing of delivery. Explanation of vehicle features on delivery was thorough. Would highly recommend dealership.

robert traister

Apr 12, 2016

delivered as promised. kept me informed. car continues to operate smoothly

James Thaiq

Apr 8, 2016

Check in for services is quite simple. My advisor seems knowledgeable and has all of my car repair history in hands before making recommendations.Definitely recommend this place to buy and service!

Big Al

Apr 6, 2016

The process went very smoothly and nothing was delayed. The car loaner went just as smooth. I was in and out round trip. I love to see a well coordinated and professional process. I was very pleased with the results.

Simone Boone

Apr 5, 2016

Dan's customer service was excellent. He kept me informed. And most importantly.... He was very professional.

Harold

Apr 4, 2016

I enjoyed purchasing my vehicle.My first preventive maintenance check was a Great experience. And my first payment via customer service was pleasant.

Julio Cornejo

Apr 4, 2016

Best in class when it comes to Service. Thank you.

Kesha Copeland

Apr 4, 2016

My Service Manager was Gary Burk. He paid close attention to the service and repair that I was requesting and recommended additional services. He was consistent with his communication from the time of drop off to pick up. I paid online and received a confirmation text promptly after payment. I picked up my vehicle on a Saturday and had no issues.

Lester T Fraser

Apr 4, 2016

A satisfied service customer of MB of Arlington (ASC) for 10 years!

Jos perez

Apr 2, 2016

Very efficent service and a well trained group of technicians

Shelley Vereen

Mar 31, 2016

I love your service department - yes I did I use the "l" word. Everyone is engaged, helpful and effective. The work and follow-up is terrific

Very satisfied customer

Mar 31, 2016

Clayton Garrett is an amazingly wonderful and helpful salesperson.

Eric Utegaard

Mar 30, 2016

We bought a Mercedes C300 luxury sedan. The sales representative, Greg Smoak, was outstanding. He knew every feature of the car and explained clearly the differences between the sport and luxury model. He was patient and instructive during the road test. He was not pushy at all. He asked if we were members of USAA, which lowered the price considerably. Greg was a pleasure to work with and made making this deal a joy vice a stressful experience. The car can sell itself, Greg made it easier. Jon Munro was the manager who closed the deal financially. He was extremely professional and personal offered solid advice about how to protect and maintain our investment. He was first-rate and exceptionally knowledgeable. Both men were superb in our transaction at Mercedes.

RW

Mar 26, 2016

Great service. Service representatives are consummate professionals.

Carpenter

Mar 25, 2016

Luke and Michael made my buying experience one which I will pass forward to others . Buying a car should not take all day and you should never feel like your time is not valued ... Mercedes Benz of Alexandria Awesome job

Hal

Mar 24, 2016

My salesman, Clayton Garrett, was on the lookout for a particular set of options on a GLC300 W4 and when he found them he notified me. What great service from a salesperson! I was happy with the deal and the trade in and I bought the GLC as soon as I saw it.

Melissa Azzam

Mar 24, 2016

Shelton Debraux provided expert and professional sales service from beginning to end..

Mr. Me

Mar 24, 2016

I am happy they did good work in a timely manner. They were helpful throughout the process.

Renee/John Vinson

Mar 24, 2016

We had a very good experience with Robert Luu and Betty. They were very professional in helping us with purchasing our Mercedes. We would definitely recommend Mercedes- of Arlington to our family and friends.Thanks Renee/John Vinson

M.Polt

Mar 23, 2016

My service experience at MB Arlington has been first rate consistently! Especially our Service Advisor Kitt Cross, who is truly the best. Instant attention, even without an appointment. Fixing things right the first time, along with very pleasant customer interaction -- again due to Kitt's personality and knowledge of the car. I have not found our interaction with the sales rep as pleasant, that is why we bout our M class from another dealer. But the service at MB Arlington is super!

Hollister Cantus

Mar 19, 2016

Home service arrived quickly and repaired car efficiently and completely. Experienced maintenance personnel were quick and courteous.

Whiz

Mar 18, 2016

When the "top brass" come out of their office just to greet you, you know you're dealing with a five star outfit.

John Harrison

Mar 17, 2016

The service wtiter Tom was a very nice person to talk with and very helpful !! Professional

B Caulk

Mar 16, 2016

Roadside assistance.Technician was prompt polite and effective.

S.T

Mar 16, 2016

HENRY WAS AWESOME GET PROFESSIONAL...HE CAME TO WHERE MY CAR WAS STALLED AND WAS CALM AND PROFESSIONAL.

Spencer Pogue

Mar 16, 2016

American Service Center really drives for your 100% satisfaction. I've never experience customer service that really values my opinion and complete satisfaction like Mercecedes-Benz and ASC.

Guerry G. Gordon

Mar 15, 2016

My service man is Kit Cross. I always ask for Kit because he is most courteous and always answersall of my questions. I had a Mercedes prior to my 2015-350. Kit has serviced my two Mercedes.I have never been disappointed in the results. I will continue in the future to always ask for Kit Cross because he is courteous, sincere, fair, thorough, and most knowledgeable.Guerry GordonAn extremely happy and satisfied customer--thanks to Kit Cross!!!

Still

Mar 15, 2016

Excellent service experience was easy,rental car on the spot,and service provider was very he2

Bradley Honkus

Mar 14, 2016

Kit was amazing as always! If you are considering buying a Mercedes look no further and be sure to ask for Kit Cross to be your service advisor. I was in and out with minutes - FAST FAST FAST drop off and pick up - STELLAR attention to detail!Thanks so much Kit!

Leroy Sampson

Mar 14, 2016

Tom was oustanding. I was provided a loaner car whilex my vehicle was being repaired. Complimentary of Mercedes-Benz of Arlington. Thisx made life much easier for me.

Joy

Mar 10, 2016

Great Service and experience! I have been a loyal customer for over 30 years.Would never think to go elsewhere.

Barbara Jones

Mar 9, 2016

Dan M. always does an outstanding job on both our Mercedes! The service is prompt, well done, and a pleasure to do business with.

Concerned Customer

Mar 9, 2016

Overall ok, Friendly however the staff is too relaxed. Loaner vehicles are a great option.

D. Matthews

Mar 9, 2016

My advisor suggested I get a rental car because the service was going to be at least 4 hours. I declined but wish I had because it was closer to 6 hours.Also, the car wash was not the best. Spots and especially on the passenger side view mirror.My advisor went over paperwork, explained what would be involved in the future services, etc.

L. Matthews

Mar 9, 2016

I recently purchased a certified pre-owned MB and JT provided exceptional customer service. He was available to answer all my questions and went above and beyond.

Ben

Mar 8, 2016

Excellent service on my car. Will definitely be coming back.

Destina Moga

Mar 8, 2016

Edwin took very good care of my repair. He went beyond what was needed to get the job done very quickly. I am very grateful for all the help from the mechanic and from Edwin. I can't thank them enough.

J.R. Reddig

Mar 8, 2016

I always take my vehicles to Mercedes-Benz of Arlington. A first class organization in all respects.

Jeffery Eskridge

Mar 8, 2016

Dan M. handled my service request. I came in without an appointment for a repair to a tire. Based on the volume of work, Dan recommended that I take a rental car for the day. I was called before the end of the day and the work was resolved, my car was cleaned up and looking better than it was when I took it in. Great job by the entire team.

Vicki Anderson

Mar 8, 2016

Excellent service and professional staff. Work done in a timely manner. Loved the flexibility of the service hours.

Amy K. Coleman

Mar 4, 2016

American Service Center has worked hard to improve the customer service and facilities in their service department and it shows! I was genuinely pleased with the attention I was given and the considerate employees. This has not always been the case in the past so THANK YOU! The upgrades to the waiting area are really nice and appreciated, as well. Thank you for the refreshments and the charging stations!

Bill S

Mar 2, 2016

took car in for safety,emissions tests. In and out in 2 hours! fast courteous service as always

Edwin Bornemann

Mar 2, 2016

I Was very happy with the service performed, in particular I was promised a new car key because the old one did occasionally not work.

Gregg G. Kantak

Mar 2, 2016

I had an incredible car purchase experience from the salesman, Greg Smoak, to the financing department. Their seamless process had me driving away in a short period of time.

veronica mason

Mar 2, 2016

Service was excellent. Not a long wait for a Saturday.

Charles Harris

Mar 1, 2016

Very good service; the team took care of the issue in a timely manner and followed up accordingly.Thanks!

Al Edwards

Feb 29, 2016

I took my mercedes to MB of Arlington for its annual service (annual since I do only about 5000 miles a year). The entire experience was excellent as usual. I had no trouble obtaining a loaner while my vehicle was being serviced and the service on my vehicle was completed competently and within the time specified. Mr. Cross was very friendly as usual, yet completely professional. Service prices can be pretty high for a mercedes, but thanks to Mr. Cross' recommendation a year ago, I had purchased a 3-year discount service package. Needless to say, I was quite pleased that there was no additional cost.

Kelly Mitchell

Feb 29, 2016

My appointment was with another service tech but Chelsi took care of me. She explained the problem and was a pleasure to work with.

Peter

Feb 29, 2016

Effective and timely service. Excessive waiting for a loaner

Happy customet

Feb 28, 2016

Great service and beautiful dealership. Nice customer waiting area, device available with no appointment.

M Jennings

Feb 28, 2016

Dan Moreau is the best. For more than eleven years Dan has assisted me with my 2004 Mercedes CLK500 and he's always cordial, courteous, and knowledgeable in every area of service for my vehicle. Dan makes sure periodic service and repairs are done right and I can drive with confidence that I won't end up on the side of the road with my hood up in the air and that means the world to me. No stressful visits and the cookies, danish, and coffee are great made available in a clean waiting room.

Mary Rushdan

Feb 28, 2016

Tom Pflieger and service staff do an outstanding job in providing great customer service.

MS. WEAVER

Feb 26, 2016

My service advisor, Mr. McNeely is always attentative to all my concerns and had my car ready in a timely manner.

Wandatte Hattley

Feb 26, 2016

Donald McNeely and his team did a wonder job of explaining the repairs needed on my car. They went above and beyond what was required. I appreciate the time and the professional way they handle everything. I would recommend Mercedes-Benz of Arlington to everyone I know that has a Mercedes.

Sam Saa

Feb 18, 2016

What a great place to take your car for maintenance/ repair .Amazing quality of work and professionalism , not to mention there excellent customer service

Abeer Abuhassan

Feb 14, 2016

i had an excellent customer service and excellent help from JJ and Mike

Richard Marksberry

Feb 14, 2016

This was a great experience as usual. It was a service B that we need to have performed on a recurring basis. A loner was provided and it was taken care of in a prompt manner. Even a discount was applied at the end of service.

TM

Feb 14, 2016

Great people, great service, great everything- but you do pay for it. Top quality

Sherri

Feb 13, 2016

Always a great experience. Great customer service, phone/ext alerts, etc.

Sadia Ahmed

Feb 9, 2016

I am very pleased with the service, and highly recommend Mr. Garry Burk, who meticulously took care of all the service requests. He was very attentive, patient, and organized in taking care of my car.Thank you.

Christopher G.

Feb 6, 2016

Dan Moreau has been an excellent customer service representative. The damage to my Mercedes was repaired perfectly and completely. I don't write these reviews lightly, and I was completely satisfied.

Pamela Spofford

Feb 5, 2016

Hugh McGuire kept me updated re repairs, time for car pickup and when to schedule another maintenance appointment. He took the concerns and questions respectfully and gave compete concise answers Thank you

Gregg Myer

Feb 4, 2016

I had vandalism done to my C300 and brought it into American Service Center. Having done business with ASC before, they are the only dealership I would trust in WDC area to fix my car. As always, their service and product are professional and first rate. My experience was great, they listen, did the work, and restored my care to its original condition. It was an excellent experience and much appreciated.

Mcantwell

Feb 3, 2016

I have an older car which can be expensive to maintain. I worked with Kit Cross who was straight forward and professional. The dealership is aware of common issues that affect older models and they got me back up and running again. I was able to drop off the car and get a ride to metro.

Pat Duncan

Feb 3, 2016

I highly recommend American Service Center (ASC) for buying a Mercedes Benz and for service and repair. I have a 20 year relationship with them and always I have been treated with the utmost respect, dignity, and loyalty. Both of my Benz were bought there and serviced there and have lasted because of their professionalism, knowledge, and reliability. My service rep Garry Burk has been the absolute best!

Stephen Toth

Jan 31, 2016

My Service Advisor, Kit Cross always "tells it like it is"and has been a pleasure to do business with when it comes to his explanation of the scope and cost of necessary repairs to my vehicle.

Windstalker

Jan 28, 2016

Timely, personal service. Work performed as scheduled. I use their services regularly and have always been satisfied.

Sharon

Jan 13, 2016

Great service! I purchased my car from this dealership and I always take my Mercedes there for repairs and recommended servicing. The staff is always polite and efficient and the loaner car is always waiting and gassed up. This dealership is quite a distance from my home and work but the service is well worth the trip.

T Hood

Jan 11, 2016

Great service always! Have taken my 2012 ML350 to this facility several times, for routine service, without any resulting issues or concerns. The prices are competitive and the customer service is impeccable.

Yingda Li

Jan 8, 2016

Frank provided great service!!! He was very nice and helpful. Hope to do business again.

J. Mallard

Jan 7, 2016

My vehicle was fixed, what it seems to me, to perfection. My wait time at the dealer was a little long but I was kept well informed of the progress of my vehicle which diminished my anxiousness greatly. Overall, I walked away very pleased with my service.

Marlon Simmons

Jan 7, 2016

Alway's a pleasure , when ever I come in for service, Gary Burke is the best!!!

s

Jan 7, 2016

great impression, would def recommend to anyone, nice facility

Robert Peay

Jan 6, 2016

I went to the dealership for the regular maintenance. the car was returned on the promised time and works great. thumbs up

JV

Jan 4, 2016

Excellent service. Great deals. Friendly dealers. All around great experience.

William Stapp

Jan 3, 2016

I have had my car serviced at the dealership since the vehicle was purchased in 2003 and have never I have never been dissatisfied in the least degree with the work done on my car. The facility is spotless clean; and all the staff friendly, personable and helpful. I cannot conceive of having work done on my Mercedes anywhere else, and intend to have my car serviced here as long as I own it, which I hope to do for at least a few more years.

Dowlen

Jan 2, 2016

Donald McNeely is pleasant and professional. Arlington Mercedes service people are helpful.

Jim A

Jan 1, 2016

Kit did a great job handling a warranty repair service for the engine. We really appreciated his effort. They also make it very easy to communicate and no fuss.

Charles ervin

Dec 31, 2015

Technician well prepared, knowledgeable, good humored and efficient.

Mrs. Williams

Dec 31, 2015

The sales person was professional and knowledgeable about the vehicles. He took the time to make sure my questions were answered and I understood the process and the operation of my new vehicle. It was a good experience.

Paul McKnight

Dec 30, 2015

By far the best automotive care I have ever had. Prompt, expert service. Car comes back clean and vacuumed inside, ready to roll. I'm spoiled.

Stephen Paul Mahinka

Dec 28, 2015

Always excellent service; prompt and reliable, and provides suggestions and explanations regarding service. Very easy to set appointments and to leave and pick up vehicles and get loaner vehicle. Very responsive service advisor. Recommend highly.

Ed

Dec 24, 2015

Everything was perfect! I needed a 20K service. This was done professionally and efficiently.

Patricia Wright

Dec 24, 2015

Very pleasant experience and professional, knowledgeable listening to customer request with patience

Tim C

Dec 24, 2015

We've dealt with American Service Center for several years and have always been satisfied with the experience of purchasing/leasing new cars and with the quality and attentiveness of their service. Highly recommend.

Tisa

Dec 21, 2015

Initially I was assisted by an associate while I waited. After a period of time, I no longer interacted with him. I didn't like that. I only knew that my car was ready via a text message.

Abbas Jahanandish

Dec 20, 2015

I received prompt attention when I took my car for service. I was impressed with the speed of delivery and the follow ups.

VL Roque

Dec 20, 2015

Service is always excellent, and all personnel are efficient & courteous

Jane

Dec 18, 2015

Received same day maintenance and delivered within 4 hours. Very satisfied!

Anh Nguyen

Dec 16, 2015

Great service and the best sale person (Ms. Minsu Rhee). I was doing shopping for a new car from other few dealers before coming to the dealer at 585 North Glebe Road, Arlington, VA 22203 location. I finally selected this dealer to purchase my new Mercedes car. The sale person name Ms. Minsu Rhee has been very patience with me and all my requests. She was very helpful and taught me lots of good things about the Mercedes and answered all my questions. She provided the best services that I ever received from any other dealers. Thank you very much and I really enjoyed my new car.Anh Nguyen

Blanche Twardowski

Dec 16, 2015

As always, Hugh McGuire at American Service Center is the best! He is flexible on scheduling, has a loaner car ready on the day of service, and keeps you informed via text message and phone calls of the progress on your car. Service and facilities cannot be better.

Susan Y Rushton

Dec 16, 2015

Excellent roadside assistance and Edwin Cortez is a wonderful, professional and knowledgable asst service manager!

2013 MB Owner

Dec 15, 2015

Kit always takes good care of our car and of us. Problem corrected quickly and accurately.

Rich Ruggiero

Dec 14, 2015

Arlington Mercedes has fantastic service.Curtious, prompt, and while waiting the facility is comfortable environment.First class - Five Stars !

Will Rijksen

Dec 13, 2015

The reps and body techs are amazing. Can't thank them enough for saving my beloved CLK convertible.

LD

Dec 11, 2015

MB of Arlington continues to provide excellent service. The staff does a very good job accommodating customers. Alternate transportation service was excellent and my vehicle was delivered on time.

Alan

Dec 10, 2015

Great job and very satisfied with the work done on the car

Extremely Satisfied Mercedes S550 Owner

Dec 10, 2015

I visited 4 different Mercedes dealerships in the process of purchasing my dream car. This dealership by far was the most professional, and went above and beyond to take care of me. My salesman JJ Bokhari was very responsive to all of my needs/questions and was not pushy. The finance guy Michael Papadopolos did an excellent job explaining everything and providing options for additional add ons but was not pushy nor pressured me to take anything I didn't feel like I needed. This was one of the most pleasant experiences I had in buying a car. Would I recommend this dealership to my friends....absolutely and I would tell them to ask for JJ Bokhari.

Frank Rizzo

Dec 10, 2015

Routine Maintenance done quickly. Tried to sell me on new wiper blades that I did not need.

Harry Dolton

Dec 10, 2015

I had an annual service on 11/24/15 at ASC in Arlington, and per what I've come.to expect over the past 12 years, it was an efficient, professional and positive experience. Their ability to service Mercedes vehicles is superb and highly reliable. My service manager, Dan Moreau, does a first class job in initiating and supervising the service process, and I have been highly satisfied with the quality of my service visits. This visit was no exception! The quality of the service department is major attraction of ASC.

CB

Dec 9, 2015

one of the best experiences from a service center in a long time...they went above and beyond to get the repair done. very timely and very thoughtful.

gerardo valenzuela

Dec 9, 2015

every thing is very easy and the facility are very good that help you to feel good comfortable is a good place to deal

Michele

Dec 9, 2015

Dan Moreau did a great job for me. he is one of the best

mike

Dec 9, 2015

very professionaltoo many question s with written answers for the survey!!!!!!!

Elise Burns

Dec 6, 2015

Kit Cross did an excellent job providing service, we are very satisfied. The work was done on time and excelleent work was performed. Elise Burns

Johnelle

Dec 5, 2015

Service person Donald is great!!! Always professional and friendly

Big Al

Dec 4, 2015

Good Job, I like the great customer ServiceGreat customer service, got the loaner r

Delores Junious

Dec 3, 2015

I am extremely satisfied and pleased with the customer care I received from my Customer Care Rep, Mr. Donald McNeely. He was supportive, understanding and very helpful.

Jim

Dec 3, 2015

Easy, quick, and anticipated my needs. I could not ask for any better. These guys got it right.

Sandy

Dec 2, 2015

Our service writer Dan M. went beyond the call of duty to assure that our Mercedes was serviced in a timely manner . The staff was so kind and friendly - They did a great job for us.

Jonathan

Nov 28, 2015

Excellent service and world class service advisor Gary Burke

David Queen

Nov 26, 2015

No problems with car, therefore no real test of your system. But better that than the opposite. Good job.

Eunice Lea

Nov 26, 2015

Excellent Services and Excellent purchase experiences. Sales Consultant: Joe Popperwell - Excellent customer service

Jerome Bates

Nov 26, 2015

Dan Mareau, has always given us A-1 service. We have been in the Mercedes Family for over 15yrs, and he has been my service Advisor ever since. Thanks Dan

A Happy Mercedes Customer

Nov 25, 2015

Great service visit -- Dan Moreau did a great job.

Hazem Baghdadi

Nov 25, 2015

The appointment for service was respected to the second. The associate who wrote the service order was very knowledgeable, courteous and promised the service to be completed in one and half hours. The car was ready on time and was washed and cleaned. I was very happy with the service and was able to keep my work schedule intact.

Silvia Juana Salazar

Nov 25, 2015

KitWas as usual very frienly and eficient. He help me with the problem that I had after the service that anted reprogramming my CD player.

Julio Cornejo

Nov 24, 2015

As always excellent service from the team and under the fantastic customer service leadership from Dave Smith. Thank you.

Anonymous

Nov 23, 2015

I received excellent service from the service department personnel. My regular service advisor was out that day and I saw Joe Pallante instead. He was very nice and welcoming. My experience at this dealership has been wonderful regardless of the reason for coming in (i.e., car wash or a 25-point inspection).

Doug

Nov 21, 2015

The service I receive from this dealer is why I keep coming back! The value is worth it all.

Dr. Bruce Arnold

Nov 21, 2015

As usual, we received outstanding service from Hugh Maguire at MB of Arlington.

H

Nov 21, 2015

Good quick service, responded to my request immediately and automatically fixed the problem with the car.

Kenton

Nov 21, 2015

I had a noise in the front end. Replaced a wheel bearing and set of new tires. Car runs like new now.

Henry Spencer

Nov 20, 2015

B Service. Very thorough, but expensive. Over $800.00. Have to consider alternatives in the future.

Kenneth Henderson

Nov 20, 2015

MB on Glebe Rd in Arlington Va sets the standards on what any dealership should be like. Others should take notice.

Brian B

Nov 18, 2015

MB Arlington is very professional, courteous and efficient.

Javid Maghsoudi

Nov 18, 2015

My experience for the services I received at Mercedes-Benz of Arlington was great. The service was excellent. The dealership will be my first choice for services.

Joe Walker

Nov 18, 2015

I was very please with the services I received from this business. I have been dealing with this dealership since 2011 and I never had an issue with my services or the personnel. This dealership really understands the true meaning of "service after the sale".

Linda Gallick

Nov 18, 2015

Since 2004, this MB dealer has exceeded my expectations.

Jose Antonio

Nov 17, 2015

I am very happy with Mercedes Benz Arlington and to support my G-550

Jeffery Arrington

Nov 16, 2015

Each time I go to Mercedes Benz of Arlington, the sales team, service team, and the collision repair team have been awesome. They listen to everything that is going on and they work quickly to get things resolved without hesitation. When I purchased both of my vehicles from them, they delivered everything as promised, and there were no surprises. I am thinking of purchasing my next Mercedes from this dealership. Even the finance manager remembered my name (it had been a little over 3 years when I purchased 2 new MBs from them). Extremely professional team!

Chris James

Nov 15, 2015

Leased a 2016 Mercedes Benz GLE300D from Frank Namin. This is our 3rd vehicle from Frank and he is outstanding!!! Our thanks.

Stephen Lee

Nov 15, 2015

Outstanding service. Performed work on schedule and staff was courteous.

Cynthia Jackson

Nov 14, 2015

Words can't express how much I appreciate everyone at Mercedes Benz. Shelton is always a joy to work with and Mike is super nice and helpful. These two guys are not just interested in making a sale. They are interested in what I want and how they can help ME. WILL BE BACK AGAIN.

Robert

Nov 14, 2015

Insurance repair, but Mr. Cahill did an excellent job of keeping me informed.Regards,

JL Matthews

Nov 13, 2015

All the times that I've use the dealership, I've found all the dealings to be outstanding!

Louis Jaeger

Nov 12, 2015

Outstanding service this time and every visit I've had.NEVER needed a trip back to correct a repair issue.

Tom

Nov 12, 2015

SHowed up without appointment for emissions check. Hugh took me right away and had me out on the road super fast! Thanks.

Bill

Nov 10, 2015

Service Advisor, Kit Cross, and his team at Mercedes of Arlington were very thorough in diagnosing the cause of my "check engine light" problem. Thorough test driving caused them to look deeper for the root cause of the problem. Result is my CLA is now working perfectly. They made it convenient and easy for me. This is the standard for excellent customer service.

Luis Descaire

Nov 10, 2015

Good experience with the repair. However, I am surprised that a car with only 60,000 miles needed these kinds of repairs.

Mary Mochary

Nov 9, 2015

We purchased a car and leased another without hesitation based on the excellent service we have come to expect.

Rose Smith

Nov 9, 2015

I took my car for it's first 10,000 mile service at the Arlington VA location and the process went smoothly. I scheduled my appointment and when I got there a friendly representative met me with a smiling face a positive presence. I waited in the customer friendly waiting area and once the service was complete I received my car with another friendly greeting, a clean car and I was on my way. Great experience!!!

Cameron

Nov 8, 2015

Thank you Rubin Moses for being so helpful! This survey is. Not user friendly and requires too much time!

Roya

Nov 6, 2015

Fantastic service along with professional and knowledgeable staff made it a pleasant car buying experience.

Dan Thomasson

Nov 5, 2015

Excellent service with minimal waiting time both for the appointment and the completed job.

Marvin Hyman

Nov 5, 2015

Service received was excellent. Our service rep Hugh McGuirehas been helping me for over 20 Years.

John

Nov 2, 2015

Service was good. Small glitch, busy the day I was there my ticket was lost in the shuffle and it took longer than it should have. Otherwise pleasant experience.

Houida

Oct 31, 2015

I am so happy to deal with this dealer especially with mr kit cross , he is so helpful

Karl Santacroce

Oct 31, 2015

Overall very happy with service. Everyone was courteous and provided good customer service.Completion date was completed as promised and the results were subservient. I will definitely recommend Mercedes of Arlington to anyone interested in purchasing a Mercedes.

KHE

Oct 30, 2015

I had Service B scheduled. Dan Moreau as always took excellent care of my care and took care of all of the minor issues that the car had. Everyone at the dealership is thoroughly professional and courteous. I am lucky to have Dan as my service manager as he understands the car very well and ensures that I always comprehend what the nature of the service is about. thank you!

Eddie Rivers

Oct 29, 2015

Great service provided by Kit Cross and the overall Mercedes experience always great.

Jackie Smith

Oct 29, 2015

I had a issue with my vehicle that I thought needed to be addressed right away, I took my car in for servicing and the car was repaired and all issued was addressed right away.

Solaiman Daneshjo

Oct 27, 2015

I am satisfied with the repairs and the customer service.

JOHN PETERS

Oct 26, 2015

Hugh makes the service process easy. He takes care of all the paperwork, then the text messaging system gives you updates. He is great at communicating the correct info and taking care of all the time consuming details so you can just enjoy your vehicle.

Larry

Oct 25, 2015

Great service with getting this loaner car while my car was in service.

claudia

Oct 24, 2015

Customer service was grate, The team worked together to make the car buying a fun experience. Time was taken to show me how things work on the care. I was given explanation on various offers and discounts and also information about how to take care of the car.

John Sower

Oct 24, 2015

I received friendly and expert service - thank you

nimo

Oct 24, 2015

Great help and nice selection of cars that was not available in other dealerships.

Bhupesh

Oct 23, 2015

Great experience again! Greg was fantastic to work with and helped make the entire buying process EXTREMELY flexible and easy!.

Carlton Pressley

Oct 23, 2015

Great Service! I recommend to all. This company knows how to take care of its customers. I should know, I am one of them!

Ishk

Oct 23, 2015

The staff is will versed in their responsibilities. Friendly and customer oriented. I was told exactly what the issue was with my car and when I can expect it done. There were no surprises. Very please with the service.

Patrick

Oct 23, 2015

Highly professional and thorough in every way. Highly recommend Hugh in the service department.

Wagner

Oct 23, 2015

Tank you, Kit Cross for excellent customer services

John Dalton

Oct 12, 2015

During a visit back to my former city, I visited my previous Mercedes dealer MB of Arlington VA to say hi and get some "free advice". Looked at the range of new vehicles and decided to trade my ML 350 for a new GLE350 4Matic. This was my 6th purchase from the dealer and a painless process. Although the car I wanted was not in stock, they searched dealer inventory and had one ready within 2 days. The sales person, has been a friend now for many years and brought a no drama competitive deal to a successful close. The 400 mile drive back to my new home was the best ever thanks to MB of Arlington, and MB USA.

Mercedes Benz of Arlington

Oct 1, 2015

Mercedes-Benz of Arlington sales person Vladimir Haimov was not only a very nice man but an absolute asset to Mercedes-Benz of Arlington new sales team. He was very helpful and respectful through out the entire process wanting to make sure all the information was delivered to me regarding my new GL. As a sales person "Realtor" I loved that I didn't fell like he was selling me something. The finance manager John Monro was very helpful and provided useful and important information. My overall experience from walking in the door to leaving with my new GL was exceptional. Thank you Mercedes-Benz of Arlington team.

Riya

Sep 26, 2015

Courteous employees and great hours for me since I go to work early and leave late. Service advisors keep you updated on what's going on with the repairs and give reasonable time estimates instead of waiting til the end of the day to call with any updates (this happened to me with another dealership a few times & I've decided not to go back to them). It can take me 30+ minutes to get to this dealership, but I willingly make the commute during rush hour even though there are other places closer to me, because this dealership consistently provides good service.

John

Sep 16, 2015

I rate the dealership and salesmen tops in all categories !

CA in VA

Sep 11, 2015

My experience with American Service Center over the past several years has made me a loyal customer. When I needed a new car, I didn't even consider another brand or dealership. I am so happy with my new car, which is the second car I've gotten from them. Could not be more pleased.

Joe Coffey

Aug 13, 2015

Overall, the only reason my experience was great was due to Mark Williams. There were a few hiccups along the way and I totally overreacted and was a jerk. Mark was really outstanding dealing with me. He true concern with my situation was awesome. He handled me great. I am really sincere in saying he did an awesome job and should be complimented.

Stephen G. Irmo

Aug 12, 2015

Dan Moreau is the consummate service ambassador for your dealership. Marvin Wentzall's knowledge, skills expertise are increasingly rare today. Together Dan and Marv are the team that ensures my family's loyalty to this dealership.

Al Kindi

Aug 10, 2015

Best service experience, no appointments was needed, a loaner car was quickly available, Gary kept me updated via text messages (Very Cool)In and out quickly, very satisfied.

TERRENCE

Aug 7, 2015

EACH TIME I NEED TO SCHEDULE AN APPOINTMENT OR JUST TAKE MY VEHICLE IN FOR REPAIR, I NEVER EXPERIENCE ANY PROBLEMS BECAUSE I FEEL THAT I AM ASSIGNED TO THE BEST REP, MR. BURKE. MY CAR MAINTENANCE ISSUED ARE ALWAYS RESOLVED IN A TIMELY MANNER. BEST SERVICE DEPARTMENT

Greta Brendley

Aug 4, 2015

The body shop did excellent service and brought my car over to service for a tune-up. i never received paperwork on tune-up but assume all is well.

Patricia D. Smith

Aug 4, 2015

Vehicle was struck from the driver's side by a SUV Truck, beige in color,. The Mercedes Body Shop repaired my vehicle whereby you can't tell it was in an accident. I am grateful to Bryan who assured me, it could be fixed without a problem. It was, I am excited about my experience. Thanks to Bryan, I am smiling, again.

Bob

Aug 2, 2015

Quality and timely service with going the extra mile to satisfy you.

Dale Harris

Aug 1, 2015

The service area has been updated nicely. It was awkward to find the exit to leave the building after having dropped the car off in the lane.

Thomas E Johnson FAIA

Jul 30, 2015

I have been going to this service center and dealing with the same people for almost 20 years, through 5 cars. The center has always been helpful and courteous, and i have usually gotten my car back the same day. This visit was for scheduled service on a C Class and a GLK, both with Mr Kit Cross, who knows us and our vehicles very well. The cars themselves are virtually maintenance free and the regular servicing, i am sure, helps keep them that way. I hold Mr Cross and the dealership in the highest regard.

Carmina

Jul 28, 2015

Kit took great care of me. Came in for my 60k maintenance and had to get my brakes done as well. Total surprise as there was no mention of needing to get it done last time I was in.

Anthony F Milavic

Jul 27, 2015

OUTSTANDING! OUTSTANDING! OUTSTANDING! OUTSTANDING! OUTSTANDING! Give Hugh McGuire a bonus.

Andre

Jul 22, 2015

Consistently great service! Dan has been my service advise for about 3 years and he's always the same: polite and courteous!

rosa

Jul 22, 2015

Excellent service as always/ service was quick and customer services was excellent:

JC

Jul 21, 2015

I have been doing business with this dealership for the past fourteen (14) years and purchased four vehicles during that time. Excellent.....

Barry

Jul 19, 2015

As always, a smooth and trouble-free experience. Hugh McGuire is a master -- in fact, we followed him to what was ASC and have always been pleased.

ARIF AZAMI

Jul 18, 2015

EXCELLANT!! MR.HUGH MCGUIER IS THE BEST ADVISER ONE CAN HAVE.HE IS ALWAYS CURTEOUS,PROFESSIONAL AND KNOWLEDGABLE.

Stephen Lee

Jul 18, 2015

Great service, no issues. The service manager and the service representative were helpful. No long waiting lines to get assistance.

JHDiaz

Jul 17, 2015

Been a regular here fir the past ten years. Service was great as usual. Kit Cross was excellent in making sure everything goes the way it should.

Robert Phillips

Jul 17, 2015

My service rep was excellent and handled the issues with my vehicle quickly.

Harry Sparkman

Jul 16, 2015

Service rep. Garry Burke always the professional.....

Martin Carzolio

Jul 15, 2015

I would like to thanks the service that Mr. Kid Cross provides Regards Martin

Hui Wang

Jul 12, 2015

I dropped my car with the service dept as my office is just cross the street of this dealer. I most time have my MB maintenance at Tyson's dealership as I brought it there.

Celia Donahue

Jul 11, 2015

Been going to this service center for MB for the last 15 years. The service managers are very thorough and you always get prompt service. Every one in the dealership are very eager to help, very courteous and very professional. The waiting area is very pleasant, and if you needed a replacement vehicle while your car is being serviced, the car rental service is right in the premises, you don't have to walk far for it and you always get another MB vehicle which is great because you get to drive other MB car models. Kit Cross the gentleman I go to when I drive in for service always meet me with a smile, very patient in listening to my concerns about what I am finding wrong with my car, very informative about warranties on place, gives a time frame how long the service will take, reminds you to take whatever you may need from your car before it is driven off to service, always provide a number to call and follow it up with a text message providing the same number or email for follow ups. He is very good in providing approximate cost of service items you may need done. They understand the word service in that center, and it shows, it is a very busy place but they make people feel confident they will take care of you and your car. I have sent many friends there for car service and to buy their cars. My current model I did not buy there unfortunately because the model and color i wanted was not available but I knew it is there I will go for any MB car I will have for car service needs.

John D. M

Jul 11, 2015

perfect in every respect. What's annoying is the difficulty in satisfying the requirements of the survey.

Bob Lukehart

Jul 10, 2015

Dan the service manager and Mike the finance manager are top shelf. Frank the gentleman who sold us the car really never listen to what I was telling him.

Gerald T. Tunniclifff

Jul 10, 2015

Visited for State inspections, multi-point inspection, and retractable hardtop adjustment.Work was very professional and excellent feedback was provided on other potentialmaintenance issues. Prices were reasonable. Assistant Manager Mr. Garry Burt was most knowledgable, courteous and helpful.

MacArthur DeShazer

Jul 10, 2015

At Mercedes Benz of Arlington, where I have done business for years, the arriving customer becomes the immediate focus of a team. Driving into the maintenance lane, I am immediately met by a representative who notifies the Service Representative (Garry Burke in this case) who is always courteous, has a clip board with paperwork prepared, asking the right questions. Tires are routinely checked for wear. Within a matter of minutes I am in a loaner car and on my way to work. Similar process is evident on pickup. Garry Burke and MBofArlington are the BEST!

BO

Jul 9, 2015

E63 required service, I was taken without appointment and provided a loaner.

Charles

Jul 9, 2015

My 4 tire replacement and 4-wheel alignment was performed in an outstanding manner.

Darryl stover

Jul 9, 2015

Kidd Cross did a great job thanks to him my car still runs well.

Doug B.

Jul 9, 2015

I received great service from Mercedes-Benz of Arlington. My service representative always kept me informed of the status of my car.

Gholamreza Sanjideh

Jul 9, 2015

Prompt response I did not have appointment I just show up because I was close by they take care of the problem and give me a lone car and they did take longer than expected.

Jim P

Jul 9, 2015

Great service. They found a problem with while doing other work and were able to correct and only charged me for the part (no labor because they we're already working in the area of the problem). The service manager made a great call to fix before I could get back to him with approval to proceed. If he had gone the other way, the cost of the repair would have been more than double.The car is performing well with 175,000 miles and I know there a couple of years left at least.

John Logtens

Jul 9, 2015

Super service. Chris in body shop was outstanding.

Major J. E. Smith

Jul 9, 2015

In full confidence I contact my personal service advisor, Dan Moreau, anytime and know that I will be treated fairly, promptly and with efficiency. I really like the face to face meetings and the fact that everyone takes the time to got he extra mile to ensure excellent service at the dealership.

One solid devotee of the brand!

Jul 9, 2015

First class in keeping with the brand. These guys are pros, trained on the best cars on the planet. They never screwed up two Mercedes I have taken there for maintenance. The cincher: my car comes back having been washed and one time waxed and buffed!

Richard Schweitzer

Jul 9, 2015

Needed service. Got it done. I need more characters for this stupid survey, so here they are.

Jonny McIntyre

Apr 29, 2015

Everything is really becoming top service. Was told misled information when I bought my mercedes. The kid is not there anymore. Although that being said. It really is a great environment and Dave the service manager and Dan my writer are huge reasons why I did not get rid of the car and stayed with mercedes. But everyone around them do a great job and I am so much happier than I was last year with you guys. So keep doing a great job. Only thing I would say is the wash can be a bit better with cleaning our cars. Other than that. Great job. I really want both Dave and Dan to be recognized for their customer service. Their way is the way it should be.

Jeffery W. Parker

Mar 28, 2015

My wife and I had a trip scheduled to Charlestown, SC. Two days before the trip, we tangled with some pot holes that resulted in significant damage to our E350. Our service adviser and your service department completed the repairs promptly so we did not have to delay our trip. Plus the car performed flawlessly during the 800 mile trip to South Carolina.

yasir bahrani

Mar 28, 2015

Thanks for squeezing me in on a short notice. Even though I did not get a call back from the rep, I stopped by and he told me to return next day and will do the repair for no charge so that is much appreciated. Class !.

Brian B.

Mar 27, 2015

MB of Arlington has been outstanding from sales to service. I'm elated with my 2014 E550 4MATIC, which has exceeded all my expectations.

Dudley Cannada

Mar 24, 2015

Great support in the first 60 miles of owning the car

Feve walker

Mar 24, 2015

The service was great and the repairs were done up to my standards.

Rshiekds

Mar 24, 2015

From arrival to delivery MB of Arlington delivers exception service. My Service Rep is why I keep coming back.

Joel Batchelor

Mar 20, 2015

I only had a hour and your premier service satisfied.

Louis

Mar 19, 2015

I had an unexpected service light come on, so I dropped by the dealership with only an hour's notice. They worked me into the schedule, set me up with a one day loaner vehicle, and took care of the car's issue (a thermostadt went out) at no cost. They even cleaned my car. I was back in my car later that same day and never missed a beat. Great service!

Jimmy Alatishe

Mar 17, 2015

The Best Dealership in the city. The customer service representatives are the best. The repair services are the best. And the facility overall is superb.

SReese

Mar 14, 2015

Gary Burke does an excellent job getting us taken care of and in and out as quickly as possible!

B. Young

Mar 13, 2015

Great service during this gist as it is with every visit other the past ten years plus.

Jim

Mar 12, 2015

Excellent process, facilities, personnel and service.

Joy

Mar 8, 2015

Friendly and great service!! I would highly recommend American Service center for all your Mercedes needs. I have been a loyal customer for over 30 years and have never thought to ever go elsewhere.

Chris

Mar 5, 2015

I have been a customer with Mercedes-Benz of Arlington for more than sixteen years and I know that I will always get the best customer service and quality that I expect from Mercedes-Benz and of Mercedes-Benz of Arlington. Keep up the good work.

Sharon Adams

Mar 4, 2015

My service on my car was great. I was very comfortable while waiting for my car to be serviced. My car handled great after putting it on the road. I am a loyal customer to American Service Center because they have taken great care of all three of my Mercedes throughout the years . . .And my Service Representative, Kitt Cross is the best. I trust him with helping me keep my car in the best of operational state. My visits are always stress free. . . And I love it.

Patricia Haigh and Craig Dunkerley

Mar 2, 2015

Garry Burk is our service representative and he had helped us keep our 2002 and 2004 Mercedes running perfectly. We could not be happier.

Thomas Utegaard

Feb 27, 2015

I brought our 2010 Mercedes E350 in for detailing. The crew did a magnificent job. It sparkled inside and out. The car hasn't looked this spectacular since the day we bought it and drove it home. Very impressive work, which shows a lot of pride and attention to detail. We could not have been more happy with the results, the service, and the experience.

DonQuixote

Feb 26, 2015

Courteous, respectful, professional, friendly. All the features that make a successful organization. Honestly, I look forward to a service appointment. The last time someone made me feel this good, I married her.

Jon Kaylor

Feb 25, 2015

Excellent service. Dan Moreau is awesome, and I'm not a relative!

Judith Beres

Feb 25, 2015

Friendly, efficient, high quality from both Dan and service people.

NE

Feb 24, 2015

I'm a first time Mercedes buyer and I was impressed by the entire process. Everybody I was dealing with was professional, friendly and willing to help. Thank you!

Linda Cochran

Feb 22, 2015

I was extremely impressed with the professionalism of my salesman both on the phone and in person. He was courteous and patient with my decision. He also followed up with me after a few days to see how I was enjoying my new vehicle and if I had any questions I should never hesitate to contact him. Who does that anymore? Very impressed with my new vehicle and equally with Mercedes of Arlington, and my salesman Paul. Thank you Mercedes for making me feel like I mattered.

R C

Feb 22, 2015

Sylvia's are always clean, the staff is always courteous. The drop off and pick up process is very smoothI have three other dealerships that are closer to me however, because The staff always goes out of their way to make sure that I am taken care of. I have 100% confidence in my service of visor.

Jay C Banning

Feb 21, 2015

The service was performed in a timely fashion and Kit Cross was the BEST!

Paula

Feb 21, 2015

Dan Moreau is a great service Manager! Fantastic customer service and he is always very professional.

jim

Feb 20, 2015

The Service Department at MB Arlington is excellent. I have been taking our cars there since 1986.

Wayne Savoy

Feb 20, 2015

Excellent service!!!! Gary Burk was excellent as usual.

cynthia

Feb 19, 2015

I get nothing but A service. From leasing to service, nothing says great customer service like ASG

Wilson Machin

Feb 19, 2015

Dan and his staff performed in their usual professional manner. I was treated well and all work was completed on time.

Dave Helfgott

Feb 18, 2015

Great facility, convenient. Great service. My service rep managed the process well, the work was on-time, reasonable and well done.

not submitted

Feb 18, 2015

I took the car in for the regular service, as I've done for many years with different Mercedes' I've owned, and the service was excellent.

Michael Anthony Smith

Feb 17, 2015

keep up the good work, always on time, customer service is exemplary and the facilities are always clean.

Ms. Edwards

Feb 13, 2015

Somewhat expensive repairs but service agent was courteous.

Rick

Feb 13, 2015

This was the first Service A for my new MB vehicle and my first maintenance by MB of Arlington. Dealership services were 5-star all around. I will ask MB of Arlington Service Department to take care of all my vehicle needs in the future!

Tom Ly

Feb 12, 2015

I have received the out standing customer service by Kit Cross each visit from Mercedes Bee of Arlington. .

Farokh Bayegan

Feb 10, 2015

Mr. Azzam Altahir was very hepful throughout the buying process.

Andre Crump

Feb 7, 2015

Great job. My service manager (Dan Monroe) really knows how to take care of his customers.

John Hancock

Feb 4, 2015

Mercedes-Benz of Arlington made my buying experience the most pleasurable buying experience ever, no hassle and I was out in less that 1.5 hours. With a New CLS 550 !!!

Thom Ford

Jan 31, 2015

Arlington Mercedes is always at the top of their game.

Dawn McClain

Jan 29, 2015

It was a great buying experience. However I told them that I wanted a 2015 and did not check the year on the bill of sale and got a 2014, and when I called my insurance company the next day was told that it was a 2014. I was a little disappointed, but if I had to do it all over again, I would :)

Jim P

Jan 29, 2015

My experience was very good. Dropped off the car, and then received a call with the assessment. The scope of the recommended servicing was on the money. I've recently returned to the area so Mercedes Benz of Arlington doesn't have a full history on the car, but they knew what needed attention.

Janean Bentley

Jan 26, 2015

Good afternoon,Mr. Mastantuono General Manger of Mercedes Benz of ArlingtonMr. RodiaDirector of Parts and ServiceJust wanted to drop you a note to let you know how much I appreciate the superior service I received from your body shop. Not only were my expectations met, they were exceeded!John Alcorta always goes beyond the call of duty. Such a commitment to great customer service is to be commended and recognized. I have always been pleased with the service I receive in your service center, more specifically, in your body shop. Mr. Alcorta and his team have always been extremely friendly and a courteous staff. It is a pleasure to get this kind of service and quality of workmanship in this era!I come from a family of Mercedes Benz owners and I know what quality feels like. I have and will continue to recommend your body shop and service center to anyone who may be in need of their services, with complete confidence.I believe that apples dont fall far from the tree, and I am confident that the service I receive is a reflection of management. Thanks to you, Mr. Mastantuono, Mr. Rodia, and Mr. Alcorta for keeping your standards so high!J. Bentley

Nester

Jan 24, 2015

My actual service was great but I waited over 15 minutes for my service manager to assist me. Apparently he was on his lunch break so I had to wait for another representative to assist me.

Richard Ruggiero

Jan 24, 2015

Service was excellent. Everything was taken care of under the maintenance programs and I service was done while I waited for completion.

KenG

Jan 23, 2015

This was my first purchase at Mercedes Benz of Arlington. It was great, my salesman was helpful and accommodating. Made sure I got all of the features that I wanted in my new car. They didn't try to get me to settle for a car in stock without one of the options I wanted; instead they found a car in another state that was exactly what I wanted. They encouraged me to test drive several cars with different options and trim packages before deciding. Purchase/financing process was seamless without the high pressure to buy unnecessary add-ons. etc.Overall the process was great. No problems at all. I also got a tour of their impressive service areas, very clean and modern facilities.

Milko Obradovich

Jan 22, 2015

I am the happiest customer at MB of Arlington. My service advisor, Mr. Burk is outstanding, and the ASC Service Team is #1. I own 4 mercedes and I service them all at MB of Arlington. I have been a faithful customer for many years. I recommend this dealership and service facility 100%

Sofiya

Jan 22, 2015

Very good job. It was very quickly, but quality of car washing was avarage

Eric

Jan 19, 2015

Easy car buying service and unfortunately we had to utilize the body shop due to an accident but looks brand new and service was great and prompt.

ds2015

Jan 16, 2015

My normal service advisor was unavailable the day I brought in my car. As usual, I was taken care of with the normal outstanding service. Keep it up.

Tony Whitehead

Jan 16, 2015

Outstanding Job!!! I'm planning on buying another car from this dealer next year

Trev

Jan 15, 2015

I had some bodywork done on my Jag and M-B or Arlington did an excellent job. The quality of their customer service is also exceptional. Since I had the car there for the bodywork, I asked them to check out a problem I've been having with part of the headliner falling down. They drove the car to Springfield to have an interior upholstery specialist look at it and reported back to me with the problem, the alternative solutions, and the ballpark costs for them. There was no charge from M-B for this additional effort. Because of the nature of the interior work, they advised that it would probably be quicker for me in this case to deal directly with the specialist.

mike

Jan 9, 2015

I got a battery for ASC for E class and it stopped working after 3 months I called the part shop go get a replacement they told me to bring the car to service we can check out 1st and you have to pay one hour I think $150 or so. If its you better we will get you a new one and you pay of installation only. I call Advance auto part a got a battery for $158 and its been 1 month my car is running great... SO THANK YOU ASC FOR NOTHING... AND TAKEING MY MONEY.

Bob Shapiro

Jan 5, 2015

Great service. My sales representative, Clayton Garrett, said Mercedes was trying to make sure I was happy, and he succeeded. We'll see how the car holds up, a new E350 Mercedes, but I was certainly pleased with the sales process. Mostly, Mr. Garrett let the car sell itself, which it did.All in all a very pleasant experience.

Debra

Jan 5, 2015

The facilities and show room are great. Most importantly, the sales and purchasing process was surprisingly low stress. Every person I dealt with was respectful and classy. I was treated politely and professionally. There was no pressure; no tricks; and no gimmicks. They made every effort to make sure I was happy with my experience - and I was (and am). I drove away with a fantastic new car and had a great experience.

Paul

Jan 3, 2015

Great !Very happy !I bought my car from the dealer on Leesburg Pike in Vienna, Va.This dealership is closer to where we live.

Gholamreza Sanjideh

Jan 2, 2015

Great Services, on time , professional service advisor.

Rose S.

Jan 2, 2015

I purchased my car a week ago and so far I have no complaints. It is a very stylish and classy looking vehicle and I look forward to getting acquainted with all the features. I'm a little concerned about some of the negative rewiews.

Richard A. Morgan

Jan 1, 2015

My car was delivered via AAA towing and Garry Burk was particularly attentive, He kept me fully advised with regard to the needed service.

Chang Jun

Dec 31, 2014

Paul Tchong is a great dealer, and I'm happy with my experience in Arlington MB.

Sam

Dec 31, 2014

Excellent customer service by Dan. Helpful staffs from the point of entry to dealership. Will definitely go back.

John Hatcher

Dec 29, 2014

The service I have received for my CLA-250 has been exceptional. I would recommend Mercedes-Benz of Arlington to anyone needing quality service .

Bettie McKenzie-Mabry

Dec 27, 2014

I purchased my vehicle from this dealership in 2008 and I always get good service. The staff there is very friendly. I love when I go in in the early mornings and get good Hot Chocolate and nice fresh pastries and be able to set in a nice clean environment and enjoy televisions or visit the show room and WISH.

Glenna R. Andersen

Dec 27, 2014

An excellent experience. Timur was extremely helpful and made the process easy. I will continue leasing cars from Mercedes-Benz of Arlington.

Jennifer Quermann

Dec 26, 2014

Jeff was a real first rate customer service provider. Friendly, accommodating and let me know status entire time. Well done!!

Joyce Perl

Dec 24, 2014

I am so sorry that I did not buy through this dealership. I have in the past, but, when I bought the 2014 550S, I was at one of the other dealers.I love having Dan as my service advisor. He is attentive and knows his business.

Rhonda Malloy

Dec 23, 2014

My car was repaired correctly and earlier than I expected. I have a great service manager, Alan Baxter.

Arnold

Dec 21, 2014

We were happy with our recent service on our car. As usual, everything was satisfactory. We have been loyal customers of Arlington Mercedes for many years.

Sue B

Dec 21, 2014

The body shop is difficult to drop a car off to. The space is too small but the customer service was top notch.

C.Duit

Dec 19, 2014

Always feel welcomed and they are very helpful to whatever needs I have.

Matthew Jennings

Dec 18, 2014

Always a pleasure to be greeted by courteous and knowledgeable advisor Dan Moreau. This visit it was suggested to place dye in engine to check for valve seal leakage and return one month later. Facilities are always clean especially the waiting room and restrooms. Thanks

Bruce

Dec 16, 2014

recent facility upgrades are terrific. new service rep was very good and still learning.

Ken

Dec 16, 2014

Great experience, from the test drive to the final documentation.

Josh Elie

Dec 11, 2014

I was shopping around for a Benz S550. Out of the dealerships I went to, these guys have a huge selection of cars so I didn't have to look anywhere else. I was greeted promptly and the staff was very friendly. I left with a car the same day, then seen they had a newer model in the exact color and and AMG package I wanted. So I was able to returned the first car I got from them and purchased the newer S550. I was able to finance through Mercedes Benz Financal and received a extremely low APR. If anyone is looking for a car, I will consider Mercedes Benz of Arlington. I promise you won't regret it.

H. H. Cantus

Dec 10, 2014

Dave Smith is an excelllent service manager and makes sure his team always delivers the best service available. He contnues the long tradition of buying and.maintaining MBs at ASC which started for my family in the mid-70's.

Calvin Parker

Dec 6, 2014

Gary Burke is an outstanding service advisor. He is courteous and keeps the customer Informed throughout the process. We have worked withHim for the last 16 years and he is consistently outstanding.

Delora

Dec 6, 2014

Our Salesman and the Finance Department were very helpful and professional. The dealer facilities were very clean and tidy.

D. Ward

Dec 3, 2014

All of my service experiences have been exemplar. I really like that I can get a loaner car without going to Enterprise (less than a block away) and drive away in a Mercedes while my Mercedes is being serviced. Everyone was friendly and my car looked great form the wash and vacuum when I picked it up. I will continue to have my car serviced at your facility due to your excellent customer service.

TRB

Dec 3, 2014

As always 1st class customer service and 1st class repair work. Gary Burke our Service Manager far exceeds any repair service manager we have EVER dealt with in our 40+ years of owning cars. Because of the quality of work and the outstanding customer service we get from your establishment we will ONLY buy and service our cars at Mercedes Benz of Arlington!

William Simpson Jr.

Dec 3, 2014

Excellent Service.......................Highly Recommend.

Don M

Dec 2, 2014

Quick appointments, prompt personal service. Could not ask for more or better.

MCPolt

Dec 2, 2014

Kit Cross is simply the best. In nearly 50 years of owning and servicing cars, I have never had a better service experience than with Kit Cross and MB of Arlington, Virginia. From the moment you walk in to the inviting and clean facilities to the immediate attention by the service staff, led by managers like Kit, you feel that this place cares about your experience. Within minutes all the details are recorded, you are in your loaner car and on your way. Servicing a Mercedes is never cheap, but these people get it done right and with a smile. This is what a good service economy is all about.

Delphine Dean

Nov 29, 2014

My service provider Jeff Smith was excellent! I received a call saying my car maintenance was completed. I came to pickup my car but the repairs had not been done. I ended up coming to the dealership getting stuck in traffic there and back. Heither took time out of his busy schedule to bring my car to my work location. This is what you call great customer service!

Mikhail Ratpan

Nov 29, 2014

The staff, all of it, from clerks to the supervisors, sales people first of all, were helpfull, patient, very professional in all respects. Regardless of who is selling you the car, the dealership is involved to the highest degree and makes you feel welcome as a good friend. You can address any question to any of the team members and they WILL HELP, or find someone able to. I purchased the previous car with the help of the same salesperson - Frank Namin. He is a car afficionado, who dedicated his life to MB. I think he sincerely believes that MB is the only brand in the world worth considering. He makes you feel fortunate to buy one. He knows every little detail about MB and can happily talk for hours. It is a real pleasure to buy from him. People like him make the difference. MR

Mouhamad Sani

Nov 28, 2014

Always get great service at the Arlington VA Mercedes Benz. Mr Dan Moreau makes you feel like your car is the only car he has to make sure that needs to be serviced.

Russell Miller

Nov 25, 2014

The number one priority at this dealership is customer service!

Amy

Nov 19, 2014

I would highly recommend Elliott Brown to anyone wanted to purchase a pre-owned MB at American Service Center!!! I have to pass other MB Dealerships to get to Mr. Brown and have never regretted driving the extra distance to buy from him. It is always a pleasant experience.

arif azami

Nov 16, 2014

I brought my car for winterizing and some other minor repair. My advisor, Mr. Hugh Mcguire was very kind and considerate. He give me immediate attention and made proper steps to quicken the process. He called and arranged for renter car so that I won't be late for my work at hospital duty. Over all my experience was very pleasant.

Brunette

Nov 14, 2014

Service was excellent. . The best part about it was i was not left waiting on service. I was handled by a service tech expediently and was given a rental while they worked on my car. This way i didn't have to be sitting in the waiting room for hours. My service person Dan was very informative and help with resetting my blue back in my car.. Is good to know that I'll be taken care of at MB of Arlington.

Harry Sparkman

Nov 11, 2014

Service in a timely manner. Service rep.Garry Burke TOP Notch...

Norah Broadbent

Nov 7, 2014

At this time, I am satisfied with my service. The tire is no longer leaking and the windshield wipers are working well.