Mercedes-Benz Of Bloomfield Hills reviews

psot

Aug 26, 2014

As a first time MB owner, if was very impressed by our salesman Sinisha Martinovich. I was promptly greeted when I entered the dealership and Sinisha made us feel at home. He was very knowledgeable about the types of autos that we wanted to see. He gave us various options and when we finally settled on what we wanted, he shopped the model and located one nearby that was traded. We did not feel rushed at all. We would certainly recommend him.

maj234

Aug 25, 2014

I went to see AJ and I am so glad I did. It was the best experience ever because he made the transaction so easy. I am so happy to have gone to him and would never go anywhere else.. I cant wait to pick up my E350 this Friday. So excited and thankful for AJ!! I will be telling my family and friends to go see him..

cassarry

Aug 19, 2014

Wow, talk about an experience most 30 yr. olds don't expect when purchasing their first AMG, more or less from a Mercedes Benz based in quaint Bloomfield Hills, MI. Not only was my salesman (SINISHA MARTINOVICH) knowledgeable and ready to serve, he did so more as a trusted advisor or friend (compared to other approaches that have tainted the car buying experience) making the entire process from introduction to drive off a complete pleasure. I cannot recommend Sinisha more to anyone considering a MB as their next vehicle. Whether you're a seasoned MB owner looking for that last majestic wagon to drive you off into the sunset or like me, a young whippersnapper looking to fulfill his childhood dreams, trust me when I say that Sinisha Martinovich is the one man you can get you that one engine! Trust me, my shiny CLA 45 AMG proves it each and every morning :) -Hats off to the entire MB of Bloomfield team and a special thanks to Sinisha for reinstalling my confidence into the American luxury car buying experience, can't wait to do it all again in couple years :)Sincerely,R.C. Cassar

sesinger

Jul 29, 2014

I just picked up my CLA today and I love it! I had such a positive experience working with AJ. He was recommended to me by my grandparents who have been customers of his for years. He is very kind and patient with them and always available to answer their questions. I am young and this was the first car I have leased without my parents. AJ took me seriously and treated me with respect and helped me through this unfamiliar process. He is knowledgeable, professional, friendly, and an overall pleasure to work with. He also was able to rush the car for me and it was ready a month early. I hope to be able to work with AJ and Mercedes-Benz of Bloomfield Hills many more times!

wanda22222

Jun 19, 2014

from the day I went into the dealership to order my new car until I picked it up, I had nothing but the best experience and salesperson. AJ was very informative and helpful. Would recommend hand down!!

Lcamaj318

Jun 16, 2014

Picked up my CLA today & I couldn't be happier! Every salesman told me they couldn't get me a CLA bc they were unable to locate them, but AJ got me the exact one I wanted. He answered all my questions, was very knowledgable & efficient! This is my third lease with AJ & I couldn't imagine going anywhere else. Best salesman in town! Highly recommended .

mhidayet

Jun 13, 2014

Our last 5 cars or so have been from AJ, each time he impresses me with his enthsiasm, honesty and follow-up. He really makes you feel like he is doing the best he possibly can for you. It's gotten to the point where we have no desire to look elsewhere. AJ gives Mercedes-Benz a great reputation, and as a result - loyal customers. Thanks AJ!

eemmosuave

May 30, 2014

Me and my wife we were looking foe a new car we were over welmed by the great service. They have the sale is great hos name aj krais

Rorogp

May 30, 2014

I truly nominate AJ Kreiss as the best Mercedes-Benz dealer in MI. He is such a friendly, courteous and reliable person and tries his best to get his customers the best deal he could get. This is my 5th Mercedes I get from him and have recommended him to my friends who are all as pleased with his services as I am .

rami7188

May 30, 2014

A.J. is such an amazing rep to deal with. He really goes the extra mile for his customers and did just that for me.

rdickow

May 29, 2014

AJ at Bloomfield Hills Mercedes has been taking care of my family and I for over 10 years now. The way he treats his clients is what has prompted me to write this review. He honestly cares and does whatever is needed to make you feel comfortable throughout the process. He pays attention to what you are looking for and delivers high quality service each and every time. In the last 4 months my mother, sister and myself have all got cars from AJ. He simplifies the process so that you are able to enjoy the experience of purchasing a new car. The best way I can put it is that AJ treats you like family and that is the reason I have referred friends and will continue to do so. You dont find many people as genuine as him and I highly recommend him to anyone interested in a Mercedes.

maissaad

May 27, 2014

Aj is very helpful and answers all questions promptly.always gets back to me as soon as he can.pleasure to work with and always tries to get me the best deals possible.very honest and trustworthy.

omari2014

May 24, 2014

The Dealership had a variety of the Brand I was looking for, Mr AJ Khriess was very pleasant and professional which made the acquisition of the new car run very smooth.

Shandana S

May 22, 2014

This is my 2nd time working with AJ Khreis at the Mercedez Benz of Bloomfield Hills. I was referred to him by a friend and I would gladly refer others ! He is friendly and cordial, and was extremely helpful in finding me the right car. AJ made what is normally a stressful situation, a memorable positive experience. The whole process was quick as he had all the paper work and documents ready !. His professionalism, efficiency and expertise as well as the follow through, convinced us to purchase the car from this particular dealership in Michigan. I would highly recommend MB of Bloomfield Hills, in Michigan area. Thank you, AJ & thank you MB of Bloomfield Hill .... I love the car ! Regards, T. Anwar

Mercedes707

May 21, 2014

Over 10 years ago when I first started considering a luxury vehicle, I walked in several dealerships and was either blown off or assisted by sales guys who didn't know 75 % of the answers to my questions. Finally, I was referred to AJ and I was 150% pleased with him. My sales professional AJ has assisted me with my luxury vehicle purchases for years. He has displayed an excellent level of outstanding service and is extremely knowledgable. Why be helped by anyone but the main guy? He has an extensive amount of experience and knows the industry inside and out. I would only want to be serviced by the best and that is Mr. AJ Kreiss. If you're seriously considering a Mercedes benz vehicle and need that top notch and friendly service, you should ask specifically for AJ.

manutd2013

May 20, 2014

I HAVE PURCHASED MANY CARS FROM A J KHREISS. HE IS THE MOST PROFFESSIONAL AND CURTIOUS SALES PERSON I HAVE EVER MET. THIS IS MY 5TH MERCEDES THAT I HAVE PURCHASED OR LEASED FROM THIS SALESMAN. EVEN THE OWNER MR GHESQUIRE ALWAYS COMES AND CHECKS ON ME WHEN I AM IN THE DEALER. HOW OFTEN DO YOU SEE THAT FROM AN OWNER. THE WHOLE SALES PROCESS HAVE ALWAYS BEEN PLEASANT. I HIGHLY RECOMMEND THIS SALES PERSON AND DELERSHIP TO EVERYONE. NOT TO MENTION THE GREAT DEALS I GOT FROM THEM.

Rana710

May 20, 2014

I have been a customer of AJ Khreis (salesman) and Mercedes Benz Bloomfield Hills for the past 8 years and would never dream of going anywhere else. When I first visited the dealership in 2006, my intent was to secure a 2-year lease to get the experience of driving a Mercedes out of my system. Because of AJ, 8 years and 4 cars later, I continue to be a loyal customer. He is attentive, friendly, helpful and has never failed to attend to any question, or concern that I have had, even when it has not involved "making a sale." I have referred countless friends and family members over to this particular dealership because of him, and I will continue to do so, as long as he is there. This is a dealership that understands the true meaning of customer service. You are not only buying a brand, you are truly joining a family.

sawas76

Apr 27, 2014

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EzekielSophia

Apr 5, 2014

Hello,I was at the dealership today April 5th to look/purchase an Ml350 4matic, the sales people, manager did not even acknowledge my presence. The first snobby lady I met at the door didn't even say a word to me. After standing around for few minutes, I approached another sales rep that eventually decided to assist. Then I had to wait for him forever! After about an hour ...I was finally attended to. I could have be attended to in 15minutes, I just had few questions. I even scheduled an appointment online a day before! I won't be doing business at this dealership, going to BMW and getting an X5 instead!

Don in nashville

Mar 19, 2014

I was never contacted concerning a 350 conv. I was interested in buying.

Harry

Jan 27, 2014

Extremely bad experience with the sales rep at this dealership. We went to purchase/lease the E-Class vehicle at this dealership and wanted to get details around features and packages available in this vehicle. Sales rep's response was for us to go home and look at the features on the web and build the package and then come back to him for final pricing. When we asked him to see if he could print some common configs, his response was again the same: Go home and look at the packages and then come back. He did not offer any test drive or the any vehicle to look at, almost discounting us as a customer. This is the worst dealership customer experience I have had in Metro Detroit area.

sheeyo

Oct 11, 2013

I have visited this dealer twice. Both times was a pleasant experience. I worked with Bernard as my service rep and Gweneth took care of my loaner car needs. During my last visit, both of them went out of their way to have everything prepared for me in the morning and i was out of the door with a loaner within 5mins. They both understand the importance of people who have to drop their car off and make it to the office by 8am. That was very much appreciated!!! Everytime I have pulled up to the service floor, they were already on the move before I could even get out of the car!!! Very professional, very courteous, customer service at its best!!!Thanks guys!!! I hope your bosses see this. I am one satisfied customer.

Brian49357

Sep 26, 2013

My family and I purchased and leased many high priced vehicles from this dealer. I do not have time to describe the details, which would take me hours, but I can tell you that everyone at this dealership, from Charles Ghesquire(owner) to AJ Kreiss(salesman) and all the way down to the cashiers, are careless, unproffesional, misleading, and flat out DISHONEST people. In my entire life, dealing with everyone from Lexus to Honda, I have never experienced such an ILL-FASHIONED operation. These people do not operate manneredly nor do they appreciate anyone's business to say the least. The details are horrific and perhaps one day I will take the time to describe them, but today is not that day. I become nauseated when I think of the experiences I've had with the above mentioned individuals. THE ONLY MERCEDES DEALERSHIP IN MICHIGAN THAT IS NOT OWNER BY THE GHESQUIRE FAMILY IS IN ST. CLAIR SHORES. Address: 20200 E 9 Mile Rd, St Clair Shores, MI 48080 Phone:(586) 773-2369

soow

Mar 5, 2013

My car stopped running so I had it towed to this dealership.I was expecting a high-quality service, but the fact proved that I was wrong. The assistant manager told me to wait 30 minutes until they started working, without asking a word about my car. Later on, I waited for another 15 minutes and finally I was told that they do not have the equipment to fix the problem of my car and asked me to go to another dealership.Worst experience that I have ever had at a dealership.

Marry

Feb 12, 2013

I bought my first Mercedes from here and shopped all around before I did. Being my first "non-American" car, I wanted to make sure I got the perfect vehicle. I am just your average income person that wanted to reward myself with a really nice car for all my hard work through the years. I was deciding near the end between a BMW and the E350. It was the customer service at this dealership that won me over and I love my E350!!! I've been in for service (scheduled maintenance) a few times now and have been really impressed that they treat you so good even after you've signed on the line. I will say the service is more expensive then I am used to but I only go once a year now and the give me a loaner. Highly recommend Mercedes and this dealership!

Bdenball

Dec 15, 2012

I had been taking my ML350 truck to Mercedes of Bloomfield for routine services for the past four years because i wanted to be sure that i had the best and quality service. However, on November 30, I took my truck in for a routine service and the tech was negligent in replacing the oil cap and as a result, caused damage ($7,555) to my engine within 24 hours of service. Mercedes of Bloomfield denies responsibility for damage.

Jimm P

Oct 30, 2011

I'm buying a new C350 Coupe from this dealership. I'll be the first to admit I am not their typical customer with a mid-high six figure income; but the C350 is priced within my budget and I think I was being ignored slightly because I wanted to talk about the base [C Class] vehicles instead of the AMG editions which are way out of my price range. A well equipped C350 is between $45-47000. The sale person repeatedly tried to get me to add items to the car that I do not need or want simply because they had that car on their lot. I won't suggest that others shop here until after they win the lottery. I'm sure this dealer would frown on serving new money as well.

Vanlovers

Oct 16, 2011

We contacted this dealer because of a car we saw listed on Cars.com. They were very helpful from the start. We drove 4 hours to go purchase the vehicle and were very pleased with their service from the moment we walked in. Their facility is immaculate and even their service area was clean. It was way above any service area we had experienced in the past. Our salesman, Rick, was very helpful too. Overall, our experience was fantastic and we would definitely go back if they had what we were looking for on their lot.

PJ GRIFFIN

Apr 6, 2011

I WAS GREETED IMMEDIATELY UPON ENTERING THE SHOWROOM. RICK SKI WAS EXTREMELY KNOWLEDGEABLE ABOUT THE OVERALL BRAND, AND THE DIFFERENT OPTIONS AVAILABLE OVER THE YEARS. HE DISCUSSED PURCHASE OPTIONS AND VARIOUS RATES CURRENTLY AVAILABLE. HE TOOK THE TIME TO MAKE SURE I UNDERSTOOD THE INTEREST RATES AND GAVE ME THE OPTIONS FOR DIFFERENT PERIODS OF TIME. I DID NOT FEEL PRESSURED TO BUY ON THE SPOT. HE WALKED ME THROUGH THE SERVICE AREA TO MAKE ME FAMILIAR WITH THEIR OPERATION. EVERYONE WAS VERY FRIENDLY TO ME. RICK EVEN TALKED TO ME ABOUT THE EXTENDED WARRANTIES AVAILABLE ON A PRE OWNEN CAR. HE HAD MANY YEARS OF CARS TO CHOOSE FROM. EACH CAR HAD POSTED DETAILED INFORMATION ON THE OPTIONS IT HAD.

brdl04

Oct 14, 2010

I purchased a preowned E350 from Mirko and he was the best salesman I've ever dealt with!! He was attentive to my needs and treated my kids like they were important. I would highly reccomend him as a salesman. Ive been buying cars there for over 20ys and been buying cars from Mirko for 10. It seems that the previous post was a smear job. Mirko is an upright salesman who is focused on his clients, not his pocket.

MB Owner22

Dec 17, 2009

I purchased a used vehicle here and the salesman was Mirko Gjorgjevski. It was a 7 yr old E-class so it had no warrenty but looked clean and had low miles. Mirko went on and on about how the car had been sold new by his dealership and all the service was done there. The car looked pretty clean and I asked if all of the service was up to date. Mirko told me that it was and then took me back to the service department and printed out the service history. I looked through the pages but there was no way to determine if it was up to date on all regular service items so I took his word for itI took it in for my first service about 6 weeks and 3,000 miles later, expecting an oil change and the other minor inspections. The service department called me within a half hour and notified me that the car needed a number of things done to bring the service "up to date" (their exact words) adding $1,200 to my routine service. Transmission fluid & coolant change (should have been done 25,000 miles ago!), cracked fog light lens, cracked rear springs. Obviously, the dealer knew about many of these overdue service items when I bought the car and the salesman lied when I inquired about the service being up to date. I complained to the service dept, salesman (claimed asking if the service is up to date is a "vague" question - well apparently not a vague question to your service guys!) and used car manager and none would do a thing for me.I have purchased many used luxury vehicles from dealers and on ebay and this is the first negative experience I have had. I don't expect a used vehicle to be perfect but I do expect a bit more when buying from a MB dealer where you will be paying a bit of a premium. Mirko is very smooth during the buying process but turns in to a complete jerk if you go to him with a problem. Basically a slimy salesman in a nice suit. He also lied to me during the sales process when he told me they just got the car in. I pointed out to him that the carfax report showed they had the car for 6 months and he tried to claim he was mistaken (they hardly ever have used e-class wagons).So, the end of the story is I took my car to an independent MB mechanic, had the work done at a savings of 25% and told him of my dealings with MB of Bloomfield Hills. He laughed and said his business has been built from customers with similar stories and he has been in business 25 years. I love the car so no regrets, but I won't ever do business at this dealer again and will tell everyone I know not to either.

AgentSmith

Dec 23, 2003

Was comparison shopping, Mirko was extremely helpful and professional. Even though I didn't end up with a Mercedes product this time, I would buy one from him and this dealership without hesitation.