Mercedes-Benz of Brooklyn reviews

Richard Sparacio

Mar 9, 2015

Jeanie has been very informative cooperative and very helpful in satisfying my need in the purchase of my new vehicle.

Pankaj Mathur

Mar 2, 2015

Pleasure to do business with- sales rep Jeanie Giordano was an absolute delight to work with. Highly recommended to all my friends and family and businesses. I have been to many dealership and never been treated as well. Go see Jeanie she will make it happen!

Karen Saletto

Feb 27, 2015

Going to Mercedes-Benz of Brooklyn was the absolute Best experience I have ever had at a car dealership. Jeanie Giordano was the most honest salesperson that I ever met. She took the time to listen to my wants and needs and went above my expectations.

Elise Plummer

Feb 27, 2015

Jeanie Giordano was amazing excellent customer service. I would recommend her to my family and friends in a heartbeat. Let's not forget Mr. Doug Wells aka Mr. Bigg. This was the greatest car experience ever. I feel like I am part of a wonder family at Mercedes Benz of Brooklyn. Don' t forget ask for Jeanie and mention my name Elise Plummer.

Paige

Feb 26, 2015

My husband and I feel very fortunate to have walked into this dealership when we needed another car. Steve McCloskey was knowledgable and listened carefully to what we were looking for and matched us to a great car. He was a true gentleman, a sensible businessman, and a great advocate for what we needed. We also worked closely with Doug Wells who had a consistent smile, deep expertise and was a delight to work with. We like the car a lot, but we loved the service even more. They have customers for life.

George Shind

Feb 17, 2015

From the minute I contacted her she was very attentive and accommodating. We made a appointment and from the moment we arrived she made us feel very comfortable with our decision on visiting this facility. Her customer service was impeccable and the negotiating was quick and and we were satisfied. I would recommend Jeanie to my friends and family for their next Mercedes Benz vehicle purchases. Thanks again Jeanie for ALL your assistance.

Sarah Caratozzolo

Feb 13, 2015

I was very lucky, to have worked with Jeanie Giordano at Mercedes of Brooklyn. She is very knowledgeable about the cars at the dealership. She is courteous and competent and went above and beyond her duties as a salesperson to make me happy. This dealership should consider themselves fortunate to have her on their team. I would recommend her to my friends and family without hesitation. She definitely is a professional!!!

Galileo

Jan 14, 2015

Thank you Nick for helping me out on the purchase of my SL! It was great dealing with you and your managers!

JMK

Jul 21, 2014

Tom Trella is just a class act. He did a terrific job finding me a E350 Convertible. He actually went above and beyond my expectations on features and packages included. The car is just beautiful! He spent time explaining the process and I really felt he was extremely fair and honest when it came to cost and price of the vehicle I appreciated his suggestions on the maintenance plans, tire plans and Mbrace. I never felt like I was being "sold" on unnecessary options. It was excellent advice. They took care of everything! Delivered the car, handed me the keys! Easiest process ever! I also want to thank Doug Wells, he also was engaged in the process and made sure I was happy and being taken care of. I have already recommended the dealership to others and will be back for the 2017!

Loyalmecedesbenzofbrooklyncustomer

Jun 20, 2014

This was by far the best experience of buying a car I've ever had. There is one man here that I will only do business with and this man is Jerry. If you go this dealership request to work with Jerry. Jerry's customer service skills are awesome. This man will bend over backwards to make you a happy customer. If jerry is not the lead salesman this company should really consider making him one. As far as the financing goes, Asad will get the job DONE! This place has my overall support! Signed, #Loyalmecedesbenzofbrooklyncustomer

Carl Cook

Apr 30, 2014

I brought my car in for service regarding power steering issues on my 2008 GL 450. As always Carol Morin treated me with respect and took care of my vehicle and provided me with a loaner car until my repairs were complete. In addition, Steven Bylis (Service Manager) always introduce himself and stated to call him with any issues and concerns. Every time I come to Mercedes-Benz of Brooklyn Carol make me feel like family. Thank you again for exceptional service!

Andrew Rios

Mar 8, 2014

The service rep was horrible. She was very un organized . . Long wait .

Great service fan

Feb 23, 2014

They welcome you with a smile and look to take great care of you they want you to be part of the femily Brooklyn finally has a great dealership Doug Wells one of the owners is always walking up to everyone. He's setting the tone for the whole store. He's proud of his whole staff and loves the idea of seeing this dealership become what it should being in the greatest place on earth Brooklyn. Thank you MB of brooklynstaff keep up the great work. KP

ML350

Feb 21, 2014

Came in just to look at a car and crunch some numbers to see if it made sense financially. Ended up coming to a deal very quickly and driving away with a new car. Ive since been back to have my car washed numerous times as you get unlimited car washes with your purchase! My experience with the service department fixing a minor issue was 5star and they had me in and out of there. My next Mercedes will definitely be from MB of Brooklyn

Vladimir

Feb 1, 2014

Just ask for Tom Trella. He will take good care of you. I recommend him without reservation.

D russo

Feb 1, 2014

I have my ML350 about 3 weeks now and love it! Tom Trella was fantastic and extremely helpful! Thanks Tom & MB of BK! D. Russo

Charles,F.

Jan 23, 2014

This is my first visit to this dealership, and before you know it!!! I'm driving off in a new Mercedes Benz. We received such warm and friendly assistance from everyone, especially Mr. Michael King, that before you know it, we are ringing that famous bell. They possess such great salesmanship attitude, with experience behind those smile. Thanks so much Mercedes Benz of Brooklyn, continue doing what you do best. And Mr. King, keep up the good works, we love you.

Steve Diakoumakis

Dec 22, 2013

I needed an emergency non appointment service appointment for my ML 350 on Saturday December 21. Carol took me in immediately and addressed my issue. Even though I did not have an appointment, Carol made sure that my car was serviced within a reasonable time and I did not mind waiting. The alternative would have been to leave my car there. Carol was also very good about informing that the service was covered under a remaining warranty and that made the wait even better. Thank you to Carol for making my need and my safety a priority.

Carol morin

Nov 27, 2013

I went into the service center to get my car fix met with this nice young lady Carol Morin. she spoke with one of the mechanic and my car was fix the problem was taken care of. I had came back 3 times for the same problem but in speaking with her my problems as totally fix.. Please let this lady know she's doing a good job.

Andrew, Bostom & Staten Island

Oct 16, 2013

If you are looking for a Mercedes and you are anywhere near Brooklyn then go to these folks and ask for Tom Trella. I have bought a lot of cars over the years but this was the easiest and most pleasureable experience. Tom listened, understood my needs and then showed me a small selection of vehicles that were right for me. When it came to agreeing a price, he told me what he needed and I told him what I needed and we did the deal quickly. Car was beautifully presented when I came to collect it. There were a couple of hitches on the change over but nothing was too much trouble for Tom. He even grabbed an electric screw driver and changed the plates himself. Great experience and a great place. I have serviced my old Benz there for a while but this was the first experience on the sales side

Dan M

Sep 15, 2013

From the time you walk in to the time you leave they make you feel like family. The Owner Doug Wells seems like he is always out talking to every customer. My sale person Lugi was great he seems to care and we will send everyone we know to Mercedes-Benz of Brooklyn. And We love the Badge on the car.

Goldbestiya

Aug 17, 2013

Thank you for your service! I love this place ,)))))

Carl Cook

Aug 17, 2013

All of the staff at Mercedes-Benz of Brooklyn is Great, however Carol is the better of the best! I've been dealing with Carol for many years now and she has always been a great help. Their showroom is excellent, just what you'd expect from Mercedes-Benz. As long as I own a Mercedes I will continue to patronize this establishment. I highly recommend this place! Thanks Carol and the staff of Mercedes-Benz of Brooklyn.

Walter at LNCC

Aug 13, 2013

Carol and the staff at Mercedes-Benz of Brooklyn, were great! They explained all the services being done. All repairs were done in a timely fashion. I was called right away when my sprinter was ready.

Acietta Cottle

Aug 13, 2013

True experience I received here was great. I must say the representative I had was great also Carol she a sweet heart appreciate the service and attention she gave us each time we came. Thank you Carol.

GAB

Aug 10, 2013

I am not knowledgeable about the working of cars but I have a lot of experience with dealerships. Mercedes Benz of Brooklyn offers a 1st class experience in customer service, every time.

Jakie

Aug 3, 2013

Thank you Luigi! You made buying our first Mercedes Benz so easy!

Laurie

Aug 1, 2013

I drove in today, without a service appointment, because my headlight was out. Carol saw me drive in and waved me in. I always get a warm greeting from her. She asked me what the problem was, because she knew I didn't have an appointment. I told her, and she immediately had it taken care of. This is why I always come back to Mercedes of Brooklyn for service. Thank you Carol.

Linda

Jul 29, 2013

We inquired about an ML350 we saw online--we received a call (don't remember the guy's name) advising us that the particular vehicle we wanted was not available. He didn't offer to do another search or anything! I said "OK thank you" and he said the same and hung up (said good bye 1st!). I have yet to receive a follow up call to see if I was still interested or to see if there was anything else he could do!! I'm in sales & I fully understand the importance of follow up calls & staying in touch with clients!! I guess Mercedes is making a ton of money & don't need mine!!

Albert

Jun 14, 2013

Thank you Mario for making the buying process easy. I appreciate your time and patience with me

Patrick

Jun 28, 2012

Bought my e class yesterday and was impressed with the whole process! Very easy going dealership compared to the other ones I went to

Stephanie

Jun 28, 2012

Everything was great until I got to F&I. Tried pushing me for extra things that I didn't want. Other than that I got a great price, sales person was friendly and so was the managers!!!

MikeBenz

Aug 16, 2011

Amazing service, came in to look for a car was greeted by a lady at the front door who introduced me to Jorge who helped me in purchasing my new E350.

George

May 16, 2011

Came in to get a new C class great car and great service.