Mercedes-Benz of Caldwell reviews

Mikechic1204

Apr 4, 2016

So I was in the market for a truck because me and my fiance found out we were having a baby so I went to Mercedes-Benz of Caldwell and test drove the GLE and I fell in love. The experience there is like no other Jonathan Murphy was my sales rep and he was the best and helpful At finding me a car that accommodates my family 100%. Jonathan Murphy went above and beyond for me and making my experience 100% satisfaction ! Last but not least finance department Al Reci was one of the best I ever dealt with he got me approved for the loan which any other dealership told me I had no chance this guy has power. He went over the paperwork Word for Word and save me lots of money! Thank you guys! By the way they are the cheapest around.

Seasons130

Apr 4, 2016

A wonderful experience. Walked in thinking I'm only here to test drive a car... Walked out with a brand new car. Great staff and amazing customer service!

Dbeal0308

Jan 27, 2016

My visit at Mercedes Benz of Caldwell was awesome . Keith Deyoung and John Russo were very friendly and knowledgable of what they were doing ,,, very helpful , made my visit painless ??. I HIGHLY RECOMMEND THIS DEALER TO EVERYONE!!! .. Great people and service overall.

jahra352

Jan 14, 2016

The reviews here look great but on Google the last 5 of 6 reviews all recommend to STAY AWAY! I spoke on phone with salesman Michael Napurano and made offer of money down, 60 months term and needed $650.00 per month if they were interested in making a deal on a 2012 CLS 550. He said let me check and called me back within minutes to say that "We have a deal. When can you get here to take delivery?" We set up for two days later. In meantime I provided a credit app. and arrived at a pre-set time 2 days later. Sat 1.5 hours waiting to get to see the finance manager to sign paperwork. We live in Toms River, 1.5 hours away which Michael was aware of. Had wife and child with me as well. Finance manager utters the first words "we have a bit of a problem. We will need to get you 4.9% financing instead of 3.9%. Even if we got you 3.9% your payment would still be $667.00 per month, $17.00 more per month then the deal." I couldn't believe that they were telling me now that I arrived to pick up the car and sign the paperwork! I went back to salesman and said "didn't we have an agreement in advance for this car?" and Michael said "$17.00 extra per month doesn't sound so bad to him". Then he added "this happens all of the time." The finance mgr. while standing next to me asked me "who made you this deal?" which I then pointed to Michael. The finance mgr. then asked "after you made the deal with Michael, did you contact anyone in finance to confirm that this deal could be completed?" at which point I was done with these two CLOWNS! I sent my wife and kids out of the dealership and left by shouting a few choice words to the awesome salesman and finance manager who seemed to both be equally incompetent. Never did any sales manager or General manager ever enter to help with anything. PLEASE DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS! They have recent new ownership, new GM and have gone back to the days of old of getting you to come to the dealership so they can screw with you!

davidc3026

Jan 6, 2016

From the time I entered the showroom through the entire sales and finance experience I don't think I could have been treated any better. Love my new E 350! Doesn't that say it all.?

Michael Corsetto

Dec 21, 2015

When I made a purchase at this dealership about 8 months ago it was apparent that 50% of those working there needed to move on and seemed "peopled out" including the head of service. Since then, they have thankfully cleaned the house and have quality people in place. Kevin from the PARTS DEPARTMENT went above and beyond in helping me find a hidden part in my car and saved me hundreds of dollars.($425.00 actually) He has been at this location for close to 14 years and knows his stuff inside and out. I can't thank him enough for what he did and for making me NOW wanting to return to Caldwell Mercedes for service and possible another car. HE MADE A DIFFERENCE !!!!!

gregory lawley

Dec 14, 2015

Keith DeYoung and Jonathan Murphy made my experience seamless... friendly and worth while. I appreciate the time they dedicated to me and I look forward to future business dealings with MB of Caldwell.

ReaLip

Dec 14, 2015

I visited MB of Caldwell with the intent of comparing the CLS400 to the Lexus LS460. I have owned the LS series Lexus since they debuted in 1990. I met with Deshone Drummond and Keith DeYoung. They were both extremely knowledgeable and helpful, without being pushy, or the "typical" car salesman. I was so impressed with the car, the dealership and these two men in particular, that I drove away with a beautiful CLS400. I look forward to being a loyal Mercedes Benz customer at this dealership.

Benzgirl

Dec 11, 2015

I recently bought a new MB CLA250 and was very pleased with the service. My sales guy John Russo and manager Keith DeYoung made my experience painless and hassle free. They were friendly and easy to work with. I would recommend this dealership to all my friends and family.

Stacy Docteroff

Nov 30, 2015

extremely accommodating and courteous. Everyone in the dealership is friendly and great to work with. Would never move my business from the working staff today. Even those who are not directly involved with the sale always make you feel like family.

Sal Patel,

Nov 29, 2015

I recently bought GL350 from them and I was very pleased with the overall service. Keith DeYoung, and Sean McCormack gave me best deal on the new vehicle as well as on my trade in vehicle. They were very courteous and helpful through out the process. They didn't rush me to make decision at any point.Al Reci, in finance department was also very helpful and great to work with.

cargal

Nov 28, 2015

A totally awesome experience! Michael Napurano, Julia Radulic and Eric Bielicka were amazing. They were not only patient, courteous and honest, each was extremely knowledgeable and straightforward. The entire process was so easy and painless it was almost nonexistent. I would highly recommend each as well as MB of Caldwell without hesitation.

Lauren78

Nov 27, 2015

Gordon, Keith and Tommy are the best!!!! They worked with me and made my car buying process quick and painless! Only go to this dealership and ask for them! They really are the best!

Pat24

Nov 24, 2015

The employees were very courteous and helpful in every way possible. From the beginning to the very end they were informative and catered to whatever my needs were as If I was a customer of there's forever

Lianico

Nov 20, 2015

I recently visited Mercedes Benz of Caldwell. I dealt with Mike Fumai and Keith DeYoung. They both made the process pleasant and were super helpful (....and their pricing was the best!!). I would recommend them and visiting Mercedes Benz of caldwell! They were outstanding!!!

JimmyDL

Nov 16, 2015

Best pricing, Keith DeYoung and the rest of the sales team went above and beyond their means to find the exact vehicle I wanted. I am very happy with my new Mercedes and the fact that the process was made easier is just the icing on the cake.

pt111

Nov 14, 2015

I had the occasion to return to Mercedes-Benz of Caldwell, located in Fairfield, NJ. I was greeted by David Morrison of the sales section. I had explained to David the vehicle and its options of my interest. David had taken the time to review the entire vehicle both interior and exterior as well as the accessories and their function. I wanted to lease the vehicle, David had taken the time to review both the terms of a lease vs a purchase. During this time I was introduced to Keith De Young who inquired if there was any additional questions or assistance needed and that he would be available to me if so requested. Quite a gentleman. The test drive was excellent, I was quite pleased with the C300, 4matic.I then was introduced to Julia Radullic, Finance Manager, she was quite professional, had taken the time to review all aspects of the financial experience, answered all of my questions and a pleasure to deal with. David Morrison then introduced me to Eric Bielicka of the Service Depth. Eric reviewed the interior and exterior functions of the vehicle's accessories. Not only did he demonstrate, David made sure I knew how to operate the accessories. What a total Pleasure My Experience Was ! No one was pushy, in a rush to make a sale or sell something I did not want or need. NOTHING BUT KUDOS FOR THE STAFF OF MERCEDES-BENZ OF CALDWELL!!!!! I WOULD RECOMEND THEM TO ANYONE!!! THANK YOU FOR YOURTIME AND CONSIDERATION, N DAVID, JULIA, ERIC AND KEITH!!!

crr24rn

Nov 10, 2015

James Sangemino, Keith DeYoung and Thomas Giuliano did everything in their power to make sure our trisection went very smoothly. As in all transactions there were a couple of bumps but they were very professional and dedicated to getting me the car that i wanted above all.

Sherylfarley

Nov 1, 2015

I went in to this dealership to look at a car and walked out with the car of my dreams. Dave Morrison was incredible. I can't thank him enough.

a intile, Jr.

Oct 30, 2015

Have dealt with this dealership since its inception. From my sales assoc. Mike Fumai, to sales mgr. Keith DeYoung, to gen. mgr. Steve Reedy, they presented a great two car deal in the most pleasant affordable professional manner. Since i have done much prior business there i can say with certainty that the service dept. is also first rate, as is what i hope you never need, a terrific body shop whose mgr. Brittany is incredibly knowledgable and good at what she does. Al Reci made all the tedious paper signing pleasant, well explained, and moved along as quickly as possible. I won't purchase or lease from anyone else!

Moe123

Oct 26, 2015

This was my first experience buying a Benz. I have been to many other dealerships looking for the vehicle that I wanted. Jonathan was great. Very knowledgeable and attentive. He did his homework, asked the right questions. His counterpart, Al Reci was business as usual but with a touch of class.He explained all my options thoroughly and gave me the attention that I deservedI would definitely recommend this dealership.Also I would like to send out a special thanks to Liz, Associate Sales, for all her personalized attention during the new car delivery process

Beth

Oct 25, 2015

Keith recently helped us flip our existing lease into a new lease. He was quick, efficient and knowledgeable. He made the whole experience easy and gave us a great deal. I would definitely recommend this dealer to others.

Howard820

Oct 20, 2015

Julia Radulic, business manager, made every easy and go smoothly & efficiently and was a pleasure to deal with, as was Keith Deyoung. Car service is excellent; I have been a customer for 20 years and never had a problem. My service manager is Franca Urbano-Marciano.

Mac1234

Oct 20, 2015

Mr.Deshone is one of the most courteous friendly and polite sales person. He gives me the outstanding service and special attention. Mr. Deshone exceeds expectation very professional . Thank you -

Matt J.

Oct 16, 2015

I was searching North America for a specific year, make and model CPO Mercedes (E550 Coupe). I found my car at MB of Caldwell. I made an internet inquiry, Keith, the sales manager personally contacted me within 15 minutes and told me some details about the car. Keith then asked Jason Wagner to contact me to provide all the service information, CARFAX and additional details. I wanted the car at this point. Jason worked with me on the purchase price and we quickly landed on an agreed price. I live in Raleigh NC and I was on a business trip in Vancouver BC. Jason told me no problem. When would you like to pick up your car? I flew to NJ the next day, finalized the details, then drove my new baby to Raleigh. Easiest and most professional experience that I've had buying a car. Amazing experience!

MercedesOwner64

Oct 16, 2015

Took me some time to provide this review but here is my experience. Let me say it right of the bat that my pre-owned mercedes E350 is a great car to drive. Issue I have is with two employees that i dealt with 1. Jon Murphy 2. Al Reci. Jon is a great sales person. He sold me the car within 30 minutes of walking into the dealership. I would also like to think that I got a good deal. My tag plates were 1 week late. They ended up giving me a loaner- the temp plates are valid for 1 month. So took over 5 weeks to get my tags? Phone inquires went with no response. Told me during the transaction that we dont care about selling CPO E350's as they sell enough of new S550's. I felt I was not needed or my dollars were not worth it. But the E350 I picked was a solid car with low mileage so I ignored colorful commentary. Now about Al- a real piece of work. If I have to pick one reason to ignore this dealership in the future it would be him. This guy almost forgot to collect the down payment check from us and he is in finance. As I said real piece of work. He wanted to sell the extended warranty (which I bought) and also the rims package.- That I said give me a day or so to think about it to finalize. He agreed and asked us to call next working day to add. We decided to add the rim package, we called him, he said he will add it to the contract and send it over the Mercedes. Complete bunch of lies, never added the package. Same as Jon never answered any calls (multiple calls). when confronted in person, he said he would take care of it. when I did receive my first bill, guess what, the package amount was not added on the originally quoted monthly amount. I go to Mercedes of Morristown for a minor issue - since they are closer to me, asked the service adviser to confirm whether if I have the rim package or not. He confirmed my worst fears that its not added. I don't know what kind of business these guys are running but in my opinion professionalism is just non-existent at this place. I love my Mercedes but never again visit this place not even for service. Sad that these people are still in business. I hope someone from Mercedes actually reads this review and take action. These people wont survive one day in a corporate settings. SHAME!!!

mjp2

Oct 6, 2015

Buying a car is never a fun experience, but these guys make it as easy as you can get it. The sales team is not your average "Car sales" type, they actually care and make you feel welcome. Management was also very helpful and cooperative when ever needed or questions are had.Use them, you'll be happy!

ronlcpa1

Sep 30, 2015

Keith made it smooth and easy to turn my lease in six months early and into a beautiful new Benz hassle free. So pleased I brought my mom back the following week and she got herself one too!

Diana

Sep 22, 2015

I just got a 2015 cla250 4matic......It's kinda small but I love the ride. Thanks again to everyone for their help. I love my car

Thomas O'Beirne

Sep 15, 2015

I have been a customer of Globe Motor Car Co in Fairfield NJ since 1993, purchasing or leasing 15 Mercedes Benz vehicles during that time, mostly from them. When I was ready for number 16, I placed the order with my long time Sales Representative, Jim Sangemino, who told me that the dealership was under new management and now called Mercedes-Benz of Caldwell. In the interim, I had a service and was extremely pleased with the even better ease of making the appointment, the timeliness of the work and the cleanliness of the car. As to the new vehicle, Jim kept me apprised of its progress including order acceptance, VIN assignment, manufacture date, Port departure, Port arrival and shipment to Fairfield. On a Tuesday he told me that he expected the car to arrive that Friday, which it did. He supervised the offloading and sent me a picture of the car immediately afterward. When I picked it up that afternoon, the vehicle was prepped to perfection. I spent a very informative and pleasant hour with Business Manager Julia Radulic, who explained the available service and care options with honesty and logic. In closing, I can justly say that those of us who have frequented and trusted Globe will be more than pleased with Mercedes Benz of Caldwell.

Lori F

Sep 14, 2015

Nightmare.My mother & I went to lease an S550.We were trading in a 2008 S550, & wanted to pay the lease upfront.Our salesman, Deshone, was OK. He arranged to drive us around the lot to see the avail colors. We decided on 1, returned to his office, & negotiated a deal. Deshone asked us if we wanted to drive the new car home today; we said yes. He then intro'd us to Tommy, a finance specialist. We told Tommy that we were paying the lease upfront. Tommy called Deshone in & scolded him in front of us., saying Deshone did not give him that info. Then, the phone rang. Tommy picked it up; it was MB Finance Co., confused about the addy on our application. Again, Tommy scolded Deshone for filling out the paper work incorrectly. Tommy's behavior was unprofessional, & made us extremely uncomfortable. Tommy then tried to impress us by showing us pix of his show horse. I have no clue why he thought this was important, or what it had to do with the business we were conducting. It made us feel even more uncomfortable. MB Finance Co. asked Tommy to ask us if we would show them a bank statement. We were trading in an S class with a trade in value about equal to the cost of the new lease, & were paying the entire lease UPFRONT. I said there was no way we'd show them a bank statement. Tommy asked to speak to a "supe." He spoke with the supervisor, unprofessionally, calling him "bro". He was able to get the supervisor to OK the lease application, & asked us to leave his office while he prepared the paper work. We went to the lounge. On our way, some man, offered us some water; my mother accepted. We sat in the lounge for a long time. Tommy finally came out & brought us back to his office. He said the computer wasn't spitting out the right numbers, but he fixed them by hand. As we were going over the figures, Tommy pointed to an amount & said, "This is the amount of the check that you are giving me now." I advised him that we didn't have a check with us, that Deshone offered to let us take the car home today, that we would bring the check & title tomorrow AM. He excused himself, went to speak with Deshone, & came back & said, "OK. I spoke with Deshone. He said you will bring the check & title tomorrow morning." Again, my mother & I felt uncomfortable, as if we were lying about what Deshone had offered us. To make up for the "trouble" & the "amount of time" we had spent in the dealership, Tommy offered us a free clear coat application (which we still don't have). We thanked him. FINALLY, at 7:30PM, 6 hours after we had walked into the showroom, we were handed keys to the new car. As I was sitting in the driver's seat familiarizing myself with the car, someone knocked on my window. I look up & Deshone & the man who had given us water was standing there, so I rolled down my window. Deshone said, "You remember Keith, our Sales Manager?" I said, "No. He never introduced himself." Keith then said to me, "Deshone is going to follow you home to get that title & check." There were several customers & a few employees in the area who heard what he said. My mother & I were mortified. I got out of the car & told Keith, We have been in the dealership for 6 hours, my mother's diabetic, we're going out to eat, & Deshone is not following us. Deshone & Tommy both know that I'm bringing the check & title the tomorrow AM. If you have issue with that, we're leaving w/ our old car & tearing up the new car contract." He backed off & let us go. When we got home, we discovered that the 2nd key did not work. I told Deshone, who offered to bring us a diff key & come pick up the check & title. He came the next afternoon with new keys that didn't work. He said he'd get us a working set. As of today, 9/14/15, we still don't have a 2nd working key, nor have we heard from Deshone about the keys. We got a call from Steve, Gen Mgr, who offered to buy my mother dinner or a ticket to a play, to show her "We're not bad guys". Based on our horrific exp., I declined.

Lori F

Sep 14, 2015

Complete nightmare. My mother & I went there 9/1/15 to lease an S550. We were trading in a 2008 S550, & wanted to pay the lease upfront. Our salesman, Deshone, was OK. He arranged to drive us around the lot to see the avail colors. We decided on 1, returned to his office, & negotiated a deal. Deshone asked us if we wanted to drive the new car home today; we said yes. He then intro'd us to Tommy, a finance specialist. We told Tommy that we were paying the lease upfront. Tommy called Deshone in & scolded him in front of us., saying Deshone did not give him that info. Then, the phone rang. Tommy picked it up; it was MB Finance Co., confused about the addy on our application. Again, Tommy scolded Deshone for filling out the paper work incorrectly. Tommy's behavior was unprofessional, & made us extremely uncomfortable. Tommy then tried to impress us by showing us pix of his show horse. I have no clue why he thought this was important, or what it had to do with the business we were conducting. It made us feel even more uncomfortable. MB Finance Co. asked Tommy to ask us if we would show them a bank statement. We were trading in an S class with a trade in value about equal to the cost of the new lease, & were paying the entire lease UPFRONT. I said there was no way we'd show them a bank statement. Tommy asked to speak to a "supe." He spoke with the supervisor, unprofessionally, calling him "bro". He was able to get the supervisor to OK the lease application, & asked us to leave his office while he prepared the paper work. We went to the lounge. On our way, some man, offered us some water; my mother accepted. We sat in the lounge for a long time. Tommy finally came out & brought us back to his office. He said the computer wasn't spitting out the right numbers, but he fixed them by hand. As we were going over the figures, Tommy pointed to an amount & said, "This is the amount of the check that you are giving me now." I advised him that we didn't have a check with us, that Deshone offered to let us take the car home today, that we would bring the check & title tomorrow AM. He excused himself, went to speak with Deshone, & came back & said, "OK. I spoke with Deshone. He said you will bring the check & title tomorrow morning." Again, my mother & I felt uncomfortable, as if we were lying about what Deshone had offered us. To make up for the "trouble" & the "amount of time" we had spent in the dealership, Tommy offered us a free clear coat application (which we still don't have). We thanked him. FINALLY, at 7:30PM, 6 hours after we had walked into the showroom, we were handed keys to the new car. As I was sitting in the driver's seat familiarizing myself with the car, someone knocked on my window. I look up & Deshone & the man who had given us water was standing there, so I rolled down my window. Deshone said, "You remember Keith, our Sales Manager?" I said, "No. He never introduced himself." Keith then said to me, "Deshone is going to follow you home to get that title & check." There were several customers & a few employees in the area who heard what he said. My mother & I were mortified. I got out of the car & told Keith, We have been in the dealership for 6 hours, my mother's diabetic, we're going out to eat, & Deshone is not following us. Deshone & Tommy both know that I'm bringing the check & title the tomorrow AM. If you have issue with that, we're leaving w/ our old car & tearing up the new car contract." He backed off & let us go. When we got home, we discovered that the 2nd key did not work. I told Deshone, who offered to bring us a diff key & come pick up the check & title. He came the next afternoon with new keys that didn't work. He said he'd get us a working set. As of today, 9/14/15, we still don't have a 2nd working key, nor have we heard from Deshone about the keys. We got a call from Steve, Gen Mgr, who was very noncommittal. He offered to buy my mother dinner or a ticket to a play, to show her "We're not bad guys." Based on our horrendous, embarrassing experience, I said no, & asked him to consider a real gesture. This dealership is unprofessional. Over the years, we have purchased very many cars, including several Mercedes. We have never been treated so poorly. anywhere. STEER CLEAR!

wadeusa365

Sep 4, 2015

From the time I made the initial call to Mercedes-Benz of Caldwell, until I made my purchase, I was offered friendly, personal, knowledgeable and experienced professionals, who went above and beyond to ensure quality service and experience. Keith Deyoung (Sales Manager) makes the experience quick and easy for people who have limited time.

GBT

Sep 3, 2015

Save yourself a huge headache and look elsewhere. You would find better service at a Yugo dealership. We scheduled an appointment for 1130am. Were asked to wait 15-20 minutes and were still waiting 2 hours later. We were still waiting to close the deal (no issues with financing) as the dealership was closing that evening. The car was not washed or fueled, we had to search for it in the lot to leave. We ordered touch up paint and were sent an email that it had arrived. When we went to pick it up, there was no record of the order and we left without it. The payoff on our trade-in was delayed to the point where we were still receiving payment notifications on our trade-in (accepted vehicle at end of July, and not paind until Aug 25th. We made several calls to the dealership to request status on the payoff and were told that they would check, yet we received no return call (Judi). The 30 day temporary plates have expired and have not received them so are driving with expired temp plates becuase they did not process them. I spoke with the general manager (Keith) on Tuesday, and he assured me that he would call me first thing yesterday about the plates and the other issues. I only heard from him after I texted this afternoon that I was writing this review and contacing Mercedes USA. We had a much better experience with our previous purchase when it was still under the Globe Mercedes ownwership. Safe yourself a headache and find another dealership.

Bruno M

Aug 31, 2015

This is what I call customers service. New management has exceeded in every way. My Merced Benz will not go anywhere else but here for service. I found this dealership to be honest and courteous. My car looked brand new after I picked it up for service. From the moment that I arrived to drop off the car, I was greeted with the most respect that anyone should expect, from the service advisor all the way up to the service manager. Keep up the good work. You deserve a 5 STAR.

john23

Aug 29, 2015

Purchased a 2013 pre-owned E350. Great experience, Jonathan Murphy (sales person) was highly professional and very helpful. Overall, I would recommend this dealership and especially Jonathan.

Sergio M

Aug 28, 2015

The service here is truly the best service we have had anywhere! Although we bought our car at a different dealership in Bergen County, we have found the service that we received here was superior in every way. Not only are the mechanical services top-notch, but the entire customer service experience is outstanding as well. Jon Polera and Franca Urbano-Marciano make us feel special from the moment we pull up to drop off our car and then follow up personally on every detail in the most professional way possible. Everyone here is courteous, polite and friendly and never try to sell you service that you don't need. I give it my highest recommendation on all counts.

Suzy SanMar

Aug 28, 2015

This dealership is excellent in every way. The customer experience here is top tier and the professional service is simply outstanding. I have found that the service here exceeds that of the dealership where we originally purchased the car. Jon Polera and Franca Urbano-Marciano were friendly, courteous professionals who extended a warm welcome to customers and made sure that everything was taken care of properly. I give this dealership my highest recommendation.

Suzy SanMar

Aug 28, 2015

This dealership is excellent in every way. The customer experience here is top tier and the professional service is simply outstanding. I have found that the service here exceeds that of the dealership where we originally purchased the car. Jon Polera and Franca Urbano-Marciano were friendly, courteous professionals who extended a warm welcome to customers and made sure that everything was taken care of properly. I give this dealership my highest recommendation

Sergio M

Aug 24, 2015

The service here is truly the best service we have had anywhere! Although we bought our car at a different dealership in Bergen County, we have found the service that we received here was superior in every way. Not only are the mechanical services top-notch, but the entire customer service experience is outstanding as well. Jon Polera and Franca Urbano-Marciano make us feel special from the moment we pull up to drop off our car and then follow up personally on every detail in the most professional way possible. Everyone here is courteous, polite and friendly and never try to sell you service that you don't need. I give it my highest recommendation on all counts.Sergio M

akonovalov

Aug 16, 2015

Bought a car within three days. I found a car on the Internet in the Dealer's stock. Called them up. the car was in stock and the Dealer wanted to move it. The price negotiations didn't take long. Wanted to buy they were willing to sell. They checked my trade and offered to me a fair deal for it. Honestly, I thought it could have been better, but because they gave me a good price on a new vehicle, it was fair. Two days later I brought my trade and drove away in a spanking new Mercedes. Very happy! Would recommend my Sales consultant Mike Napurano! Geat guy! And a Nam vet! Respect to Mike!

metemi

Aug 8, 2015

I had the best experience ever! They helped me pick out the car I always wanted and helped me drive off the lot with my new car. Great customer service experience with Deshone! He helped me answer all my questions. I recommend him for anyone who is looking for a great experience and help in shopping for a new car ! Thank you so much Deshone!

slnj41814

Aug 7, 2015

I came in recently to look at new models while my current vehicle was being serviced. Keith DeYoung, the Sales Manager, took the time to show me recent MB models and to fill me in on their features. He was very informative and went above and beyond to make me feel comfortable. Although I wasn't purchasing a car that day, he was very accommodating and had a no pressure attitude. He showed me a variety of vehicles to fit my family and financial needs. I will be returning to MB of Caldwell and look forward to the next opportunity to buy/lease a car from Keith.Jon Polera, the Service Director, was there to answer any questions I had regarding my current vehicle. I have had services done before at other dealerships and by far this was the best experience I have had. The department and Jon were knowledgeable and helpful beyond my expectations. The service was spectacular and my car came back looking brand new after the service was completed. Overall a great experience!!

JC

Jul 28, 2015

We purchased a certified pre-owned E350. Michael was professional throughout the purchasing process. He is straightforward and no nonsense. A pleasure to deal with.

JPM PT

Jul 26, 2015

Just st like buying a pair of shoes. Mr. Deshone Drummond knows what he's doing. Accomodation 10/10, professionalism 10/10, Attention to detail 10/10

CMR250R

Jul 16, 2015

This was my first experience buying/leasing a Mercedes Benz and Jonathan made it a great one. He was very professional and had a great attitude. We had our 7 month old daughter with us during this visit and he was very accommodating and let us test our car seat, in the truck we wound up purchasing, to see if there was enough room in the front with the baby seat installed. He played no games and gave us a really great deal on our GLK 350 which we now love. We really had a great experience with Jonathan and will buy our next car from him as well.After the sale was complete we went to see Al Reci and sign all the papers and finalize the deal. He was also very professional and also treated us great. I really liked the whole experience at Mercedes Benz of Caldwell and will definitely be back there when its time to get our next truck. They even have an awesome logo! I'd like to say thanks to Jonathan and Al for an awesome experience!!!

RCantor

Jul 16, 2015

Buying a car from MB of Caldwell with Jonathan Murphy was stress free and actually enjoyable. We were looking for a specific model and Johnathan was able to accommodate us. I will definitely recommend this dealership and Jonathan to my friends!Robert Cantor

Jessica0127

Jul 13, 2015

My salesman Jonathan Murphy made my experience the best I have ever had at a dealership. I will never go anywhere else and I will only deal with him and my family as well. Jonathan made me very happy and I love my new Mercedes I am so happy. Also Al Reci was a huge help and made my experience amazing as well. They are both 2 of the best I have ever dealt with. I will only deal with them, thank you guys!Jessica Anfibio

jweizman

Jul 9, 2015

Jonathan Murphy went above and beyond to make the buying experience comfortable and enjoyable. Working with Al Reci was easy as well and the two of them make an excellent team!

pamela

Jul 1, 2015

Clinton Vail walked me through the Mercedes brand and features and helped me zero in on my dream car. He is truly a professional who cares about finding the right car.Loved his sense of humor! I can't wait to buy my next car from him.

Ladybenz

Jun 27, 2015

From the moment I drove into the parking lot until the time I left, I felt catered to. I could not find a place to park so I saw two salesmen walking outside and I asked them where could I park? To my delight, one of the salesmen just immediately offered to park my car and bring my keys in to me, and I wasn't even his customer! This is how my entire experience went...I experienced friendliness, timeliness, concern, patience, high quality, and competence.

sunshine

Jun 22, 2015

It was easy. Robert Hayes sold me my very 1st. Mercedes some 10+ years ago and now as General Manager, leads a great team! He continues to instill and exemplify Loyalty, Trust and Genuine Customer Service on all levels. I would only partner with him, his recommendations and guidance.Meeting Michael Napurano, with his years' of sales expertise, is unbelievably knowledgable, patient, excellent communicator and topnotch in customer service. The transaction was smooth, fun and joyful due to his outgoing personality and true professionalism. Now Michael too, is on Team Edie! Just today he called to follow-up on how I am proceeding with the new car- who could ask for more.Totally winning combination- his passion, wit, sincerity and caring goes a long way. Edie L.

Mohan Khanna

Jun 5, 2015

Had the best experience of buying a Cadillac from this Mercedes dealer. Initial experience was not very good with a new sales person. Later we found another sales individual and ended up buying. Very helpful even days after buying the Car,

Blake26

May 19, 2015

Purchased my GLA250 in January with 74 miles. (Test drives?), It was a great experience, no complaints with Jim. I found it a little odd there were saved numbers in the speed dial, thought maybe a salesperson borrowed it a few days. At the end of the trial subscription on the Satellite Radio we called and we were told it was registered to someone else and their credit card info was on file. I called Jim and after some research found out the car had been purchased and returned prior to the registration being issued. This would not have prevented me from purchasing the car but I would have appreciated the honesty up front. When I asked if they would provide some type of compensation I was told the car never left the lot. This is not true and I would have a hard time recommending this dealer in the future. I had purchased my ML350 from Globe several years back and had hoped for the same experience.

s550 4 matic 5259

May 10, 2015

Richard is the man. He was very honest about the car there was a cracked taillight he fixed out of his pocket. I felt very bad the manager didn't want to pay for it and I didn't like the way he treated me and Richard. There was a dent in the side panel he said he'll send me one in a few weeks and he bought me floor mats I didn't like that he payed for this the manager should take more responsibility. The day after the clips broke from the bumper one call to Richard less than 1 hour later new clips. I drove All the way from Michigan to pickup my s550 and am very satisfied. He even wanted me to text him when I arrived to make sure I had a safe trip. Amazing person. Thanks Richard

Farm Boy 607

May 9, 2015

Not much more can one ask for then to walk into a high end dealership and be treated like you are what's most important. Mike not went above and beyond "MY" expectations.....Julia in F&I capped it all off with personal and expert professionalism. Simply put...I walked in and in less then 24 hrs I now have everything I was looking for not only in a Mercedes but a dealership....Mike "IS" Mercedses and that is why I call him MERCEDES MIKE...................................TY, JW

deborah z

May 6, 2015

I have been working with Jim since 2010 and would never deal with another Mercedes dealer. He is the only car dealer I trust. He has always treated me with warmth and respect. He goes out of his way to make sure I get precisely the car I want at the best price possible. I give Jim my highest recommendation and would encourage everyone to work with him when buying or leasing a Mercedes. Jim's the best!

Kennyc

May 4, 2015

If you have ever purchased a new or used car you have at one time or another run into the new uninformed sales person only able to answer you questions by running back and forth to the sales managers office. I totaled my BMW 740i and only had 4days to find a car. Searched the Internet logged on mercades-Benz of caldwells website and started surching pre owned and picked out a few. I arrived first thing in the morning with no expectations. I walked in and was introduced to Richard Alfonso salesman extrordinaire,first impressions are everything to me as I told him my situation after speaking with him for several minutes I had my complete trust in him. He informed me he could get me into this black beautiful 2014 cla250 turbo we were standing next to for what a pre owned cost. Shocked I said lets see if you can make it happen! I had issues with my credit and was denied in the first round. Richard stood unwaivered telling me it's gonna happen. I'm loosing hope as he introduced me to business manager mr Al Reci who also said trust us we will get it done. I ended up spending 8 hours in the dealership and employees of all departments were so kind and made me feel at rest . The difference between their dealership and many others doors I have walked in and out of is they work as a team and I truly believe it was there genuine concern to get me into that car and it was no easy task.As dinner time rolled around I was rolling out of that dealership a very proud owner of a brand new Mercedes-Benz cla250 turbo and I owe a world of thanks to all the hard work that Richard Al and keith put into making this man very very happy.......

Larry Lazar

May 2, 2015

Clinton Vail was awesome. He worked with me and made the process as easy as possible. There were a couple of roadblocks but he navigated them very professionally

Edward Z.

Apr 27, 2015

I must say, this is a terrific dealership with outstanding customer service. I truly felt important to them. I was treated quite well and was offered more than I asked for...at no charge to me. I've been dealing with them for years with my last car's service. It's plain to see that this dealership will leave no customer unsatisfied.

JNF

Apr 21, 2015

Great Salesman and service. Great Salesman and service. Great Salesman and service.

Micky Cee

Apr 14, 2015

The quality speaks for itself. Ask for Richard Alfonso.

Jazzsax

Apr 14, 2015

Buying a Mercedes is and of itself is awesome experience. Having a dealership and a salesman like Rich Alfanso made my purchase fun and easy. Without any phony sales stick, Rich made me feel at home and went to bat on my behalf. I can't be more happy with my purchase today and strongly recomend Rich if you're looking for a sincere no BS experience.

mtd92

Apr 8, 2015

Jonathan Murphy made my car buying experience a pleasure from start to end. His passion and dedication in satisfying my wishes was above and beyond. The business manager completed the transaction in a courteous professional manner allowing me to walk away with a positive satisfied feeling about my car purchase at this dealership. A+ to Jon and his staff!

SGF

Apr 8, 2015

Jonathan Murphy provides the most amazing customer service. Jonathan asked the right questions, listened carefully, and gave me exactly what I wanted. His service really sets the standard for what the car buying experience should be. Please note that his aftercare services were just as terrific. I would strongly recommend seeking out Jonathan if you are interested in the best car buying experience possible.

Frank

Apr 1, 2015

Trade my old C280 with C300. Jonathan is very friendly sales person to deal with. Jeffrey D' Angelo is the one of most friendly service advisor in this dealership.

Lauren W

Mar 31, 2015

I came in to Mercedes-Benz of Caldwell to purchase a new C Class and had my heart set on white with black interior. My salesperson Jonathan Murphy went above and beyond to find my perfect car. He was friendly, professional, and knowledgable. Jonathan made sure I was truly happy with my purchase, not to mention spent the time to show me every feature and gadget. Al Reci, the business manager, was wonderful. He explained every detail of purchase agreement and made my new purchase simple. I can't say enough how impressed I was with the dealership and it's amazing staff! I now consider myself a lifelong customer of Mercedes-Benz of Caldwell.

cjcrestate

Mar 29, 2015

Very friendly staff, no pressure to purchase, willing to work with us, not pushy. Our salesman was Clinton Vale and he was awesome! Ken Stinreich who is the Finance Manger was extremely pleasant and made it very easy for us. I would also like to mention Keith DeYoung who is the Sales Manager. He was personable and addressed us a few times while being there. He also was extremely knowledgeable about all the models in the showroom.

Mazzone3

Mar 19, 2015

My husband and I came to Mercedes-Benz of Caldwell to purchase a certified pre-owned GL450 that we had seen on their website. We were only interested in a white one, which this dealership had in stock, and Jonathan did everything he possibly could to make sure that it would be ours. We got to the dealership on a Saturday afternoon and made the purchase. It was late when we were finally done, but neither Jonathan nor Al ever made us feel rushed or that we were keeping them from anything! It was definitely a great experience and I would absolutely return again in the future if we were ever to buy another Mercedes.

ciannaccone

Mar 12, 2015

Just exchanged my 350 cabriolet for a 400 cabriolet. It was easy, efficient and convenient. My sales person Joe De Francesco is the best and he was ably assisted by Ashley Saus

andrew.seabra23

Mar 6, 2015

Best Salesman by far. I was in and out in less than 2 hours. No fluff just straight to the point. Great Experience, i would highly recommend this dealer.

jester

Mar 4, 2015

Purchased a used car here last month. Initially the used car salesman was friendly and helpful. However, after the sale it all went down hill as soon as they had the money. I only asked for 2 simple things. 1) Tell me when the plates come in. And, 2) Where is the spare key remote. I spoke with the used car salesman 3 times on both issues and he "promised" he call me right back. He never did. I left 2 messages for the Used Car Sales Manager to call me back. He never did. I left one message with each the General Managers to call back. They never did. The plates had been sitting there for the past 2 weeks. The spare key remote had been dropped off by the previous owner a month ago. I still have not gotten the remote. I've bought new and used cars for the past 40+ years from various venues and have never been treated so poorly on such simple issues. I've never had a salesman, manager or GM not return a call. Naturally I'd never consider buying another car from Mercedes-Benz of Caldwell, however because of this dealerships poor customer communication skills, or simply arrogance, I ponder how Mercedes Benz would support a dealership such as this. Hence, I taken the Mercedes-Benz name of my list of brands I would consider next year when it comes time to buy another car. As they say "Sales sells the first car and Service sells the second". Forget about getting service at Mercedes-Benz of Caldwell.

MLRivera

Mar 3, 2015

Joe Defrancesco was my sales consultant and he was a pleasure to work with. He was very professional, personable, funny and overall got the job done. No games no excessive haggling just business with a smile. I had an excellent time working with him and his sales managerMr. De young. Our deal was closed within the hour and he even went the extra mile to show us the car in the snow that was locked up in a separate building. I could not be more pleased with my purchase and will return to see Mr. DeFranesco in the future and would highly recommend him. All I would recommend prospective buyers to do is to have THEIR affairs in order prior to stepping foot into any dealership to make the transaction smoother. They will help you if you help them.

mike

Feb 27, 2015

Jonathan Murphy and Al Reci were extremely helpfull and professional from start to finish. I have bought alot of new cars over the years and these guys are people I would recomend and go back to deal with.

shore08

Feb 25, 2015

We have been leasing Mercedes through Globe for almost 10 years now and have never had any issues. Since Globe has now become Mercedes-Benz of Caldwell, the dealership has gone downhill. They fired most of the staff and are more about selling than service. They simply do not care about the customer any longer. This is where our issue began. Upon the end of our last lease (our 4th MB), we were looking to get into another vehicle. They tried to talk us out of the car we wanted and pressured us into purchasing a car on the lot. When we didn't want a car on the lot, they were hostile and REFUSED to locate a car for us or do a dealer swap. Keep in mind, the only difference between the car on the lot and the one we wanted was color. They could have easily located one for us.The salesperson we dealt with was very condescending, especially to someone who was going to be purchasing their 5th vehicle at that dealership. After the experience and constant threatening calls that "we are missing out on the deal", we decided to switch brands altogether. We are now happy Audi customers and will never return to Caldwell. My friend, who also previously leased a vehicle through Globe, returned last week to lease another and the salesperson went as far as denying him the breakdown of the numbers on the car. I found my friend another dealer and he is very happy in his new C-Class. I would not recommend Mercedes-Benz of Caldwell to anyone. Go to Ray Catena or Morristown if you want a Benz.

Conway

Feb 18, 2015

I have worked with Bob Smith in the service department for 6 years.I have owned two Mercedes in the past ten years. He is always pleasant,experienced and very kind. I count on him to take good careof me and my car. He is the reason I have returned each year!

henryl77

Feb 18, 2015

Extremely satisfied with the purchasing experience of my first MB vehicle... Joe DeFrancesco took the time to help me find the right vehicle for me...

Gman

Feb 16, 2015

I recently responded to an add I saw on a used 300s. Jonathon Murphy responded to my call, he explained the car to me in great detail as I told him I was coming from upstate N.Y. We made an appointment and Jonathan was on the money as to the description he gave me. He was very knowledgeable about the car and financing options available. He never was pushy and always friendly and upbeat. I am very happy with my purchase and will seek Jonathan out for future purchases and recommend him and dealership to friends. Jonathan also said not to hesitate to call him with any questions. Thanks Jonathan,

Sll17car

Feb 11, 2015

A+ start to finish. Jon was friendly during the negotiations Which made it comfortable for me as a first time buyer. He was patient going over the car with me and helping me set up Sirius radio etc. I love the car and am glad I dealt with Jon. I wouldn't hesitate to recommend him.

aquaemm

Feb 9, 2015

I just bought my first Mercedes with Jonathan Murphy. He took such good care of me and was very professional. He listened patiently when I told him what I wanted and explained everything with such care and detail. His knowledge of the vehicles made me feel much better informed in making the right choice. It's refreshing to see someone who is clearly passionate about the products and delivering good service. I could not be happier. Thanks MBOC and thanks Jonathan!

lillee317

Feb 9, 2015

I recently bought a used 2013 E350 from Jonathan Murphy and the service was outstanding!! He was professional, knowledgeable, very helpful, always had a smile on his face, and extremely personable!! He made me feel comfortable the entire time. I would definitely send my friends and family to him in the future! I am extremely happy with my purchase and Jon told me to call him if I ever need anything or have questions. They really make you feel like family at this dealership.

Venezuela1

Feb 7, 2015

Al Rice has been my sales representative excellent care I'm happy with my new mercedes I will recommend for good sevice.Thank you service.

HEIDI1

Feb 6, 2015

I HAVE PURCHASED MY LAST 5 MERCEDE'S FROM VARIOUS DEALERS .THE LAST 2 FROM GLOBE -NOW NAMED MERCEDES -BENZ OF CALDWELL, ITS NOW UNDER NEW OWNERSHIP,I BELIEVE THEY SAID.THERE WERE NEW FACES THERE,BUT I DID RECOGNIZE SOME ORIGINAL PEOPLE LIKE THE MANAGER ROB HAYES WHO WAS VERY PROFESSIONAL AND PERSONABLE,THOUGH.AS MY LEASE WAS MATURING A FEW DEALERS WERE TRYING TO GET MY BUSINESS A FEW SENT ME SPECIAL SALES FOR RETURNING CUSTOMERS. MY INTENTION WAS TO GET THE BEST PRICE FROM 2 NEIGHBORING STORES WITH GLOBE BEING THE FIRST.AFTER MEETING MR HAYES I WAS QUICKLY INTRODUCED TO DENNIS ONE OF THE SALESMAN.HE WAS THE MOST PROFESSIONAL ,ATTENTIVE AND EXTREMELY HELPFUL OF ANY SALESMAN I HAVE EVER DEALT WITH.I ENDED UP WITH A C-CLASS MY 4th BUT DENNIS SUGGESTED I DRIVE THE 2 OTHER MODELS I HAD SHOWED AN INTEREST IN JUST TO BE ABSOLUTELY SURE,I WAS HESITANT TO TAKE SO MUCH OF HIS TIME BUT HE COMMENTED THAT THEY WOULDN'T WANT TO SELL ANYONE A CAR IF THEY ABSOLUTELY DIDN'T LOVE IT.I FELL IN LOVE WITH THE 2015 C-CLASS AND KNEW THAT'S THE ONE I WANTED.AFTER LEAVING A DEPOSIT WE SCHEDULED THE DELIVERY FOR THE FOLLOWING SATURDAY.DURING THAT WEEK I WAS SOLICITED WITH OTHER OFFERS BUT HONESTLY THIS SALESMAN WAS SO PATIENT AND PROVIDED WHAT HE KEPT SAYING WAS THE NEW OWNERSHIP'S PHILOSOPHY OF A 5 STAR EXPERIENCE AND I WAS SO IMPRESSED WITH HIS DEMEANOR AND THE LEVEL OF SERVICE I RECEIVED I DEFINITELY WOULD ONLY CONSIDER BUYING FROM THEM.THE NEXT SAT WE HAD A PRETTY BAD SNOWSTORM I MENTIONED TO DENNIS I DIDN'T WANT TO DRIVE THE NEW CAR IN MY DRIVEWAY FILLED WITH SNOW AND ON A 30 DEGREE SLOPE.HE TOLD ME HE WOULD BE AT MY HOUSE WITHIN 30 MINUTES ,HE AND AN ASSISTANT DANNY SHOVELED OUT MY LEASED C300 WHICH NEEDED TO BE RETURNED .THEY THEN SHOVELED MY 5 CAR DRIVEWAY OUT AND SALTED THE ENTIRE LENGTH OF IT.I FEEL THESE 2 GENTLEMAN WENT WAY OVER AND ABOVE WHAT ANYONE WOULD EXPECT .AND FOR THAT I AM IN THERE DEBT.WHEN I ASKED DENNIS WHY HE WOULD DO SO MUCH HE SIMPLY SAID HE WANTED ME TO BE HIS CUSTOMER FOR LIFE AND THAT WITH MBENZ ITS THE BEST OR NOTHING.I COMMEND MBENZ-OF CALWELL FOR HAVING SUCH QUALITY EMPLOYEES

G&E

Feb 2, 2015

Staff was very professional and made the purchasing process easy. We initially found the vehicle online (Ebay). We were skeptical about purchasing a vehicle from the internet without having the opportunity to see the vehicle in person. John Murphy was very honest and upfront with the condition of the vehicle. Al Reci was instrumental in finalizing the purchase. Both John and Al made the purchase and financing painless and easy. THANK YOU FOR YOUR SERVICE.

fastorino

Jan 29, 2015

Clinton Vail has been my sales representative for three consecutive Mercedes. He has been thoughtful, engaging and a major factor in my return to the dealership. It is clear why Mercedes is in a class all by itself.Thank you for the experience!Francis X. Astorino

donfo

Jan 20, 2015

We purchased our Mercedes through another dealer where Michael Napurano was working for at the time. He is one of the best sales people we have ever encountered in the car business. He is honest, friendly and very very knowledgeable about the products and services that he sells. We followed him from another Mercedes dealer to this one and have sent many friends, relatives and business associates to him for cars. Our niece bought hers there and another friend just purchased another from the Caldwell location. We are in the restaurant business and understand how important reviews are so I wanted to put mine in. Great service is a key part of keeping customers and your dealership and Michael Napurano are doing a great job in keeping us happy!

Simon1721

Jan 20, 2015

The best experience we had ever had in any dealer in the area. We were very satisfied with the deal we got, customer service. Thanks

Joe

Jan 13, 2015

I just leased a 2015 GLA and my sales person was Tadeo Giordano. He was very knowledgeable and attentive. I found him a pleasure to deal with. I leased a car from globe previously and didn't realize the dealership changed. I was really impressed with the customer service at the new place. I will buy/lease another car from Tadeo and the dealership again in the future.

RonB

Dec 22, 2014

I just picked up my new S550 and ML350 from Mercedes Benz of Caldwell. The purchase and delivery experience was fantastic. Jim Sangemino, Rob Hayes and Courtney Albanese were amazing to deal with. They made my experience one that I will never forget.As a loyal Mercedes Benz customer (17+ MB cars), I would highly recommend these folks over any Mercedes Benz Dealer in the Tri-State area. They go above and beyond all customers expectations!!

esb43

Dec 18, 2014

Working with Mercedes of Caldwell has been a great experience. Taking delivery of my 2015 E63 S-AMG was an easy process. I feel that I got a great price and receive excellent service from Jim Sangemino and Robert Hayes.Would definitely recommend!

Barbara v

Oct 22, 2014

Mark was able to explain all questions in detail for me

Bill G.

Jun 15, 2014

This dealer is awesome. I just bought a car there and could not be happier with the quality and service offered. I walked in two nights ago, 20 minutes before closing, and was lucky enough to be introduced to Jonathan Murphy. What a great guy, he spent all the time with me I needed, fully addressed all my concerns and guided me in selecting the right car for me from their extensive inventory. I could not be happier and will definitely be buying my next car from "Murph" and Globe.

DianaH

Mar 15, 2014

This is a great dealership. I have bought three cars from this dealership over the last seven years. Each time we worked with Mike Fumai and I would highly recommend him.

Maria force

Mar 14, 2014

My experience in picking up my new car was awesome,,,,,and fun too'

Mike

Mar 4, 2014

Great overall experience. From the second I walked in to the day I left with a car, process was smooth and would definitely recommend Globe.

Paul

Mar 3, 2014

I have been purchasing cars from Sherif for over a decade. Today I own three cars that were purchased from him and from Globe.

Astrit Gorana

Feb 28, 2014

Mike Ginis has been a pleasure to deal with. Awesome car buying experience overall.

Melissa Quinn

Feb 25, 2014

Wonderful experience, great salesman smooth process

Joann laborda

Feb 24, 2014

Learning experience for new car very knowledgeable

Deanna

Feb 22, 2014

The whole process was quick,easy, and efficient.Second time back and will continue to stay with Globe!

Sm

Feb 22, 2014

Very easy......great customer service.....will be back for our next car.

Arthur G.

Jun 11, 2013

Having over 40 years experience in the customer service business I must applaud Globe Motor Car. Following 2 different roadside assistance calls handled professionally by Brian and Craig I drove over to the Globe service center. There "my team" Scott, service rep, Jim S. sales rep and Ed, Used car manager teamed up and resolved my problem quickly and with care. Who could could ask for anything more? Arthur G. West Orange, NJ

ILoveClosing4U

Apr 23, 2012

Service has always been a forte for Globe. They make you feel at home while your Baby is being serviced. Providing a comfortable environment for work, a lite meal, simple relaxation escape OR providing a similar rental. The same is true for a Purchase. Globe makes you feel like a Dignitary. If they don't have it, they will get it! I am always Vechicle and Color specific. I always know what I want. You must complete research prior to your visit. It is a business looking out for their bottom line. I do the same. Respect to Globe from a very Happy Waiting Customer.