Mercedes-Benz of Collierville reviews

Pierre sims

Jul 7, 2015

The car looked great! The detailing was really good, actually the best I've every had except I have a convertiable. When you put the top down part of the hard top was not done. Pricing was high!

Hershel

May 10, 2015

Beautiful facility and friendly sales staff. The car was spotless and minor blemishes to wheels were identified by the our sales person and scheduled for repair immediately.Felt pressured to purchase extended warranty and tire hazard warranty. Have purchased several vehicles (new and used) over the years and this was the only time we did not received a complimentary gift(dealership key chain,cup,etc). Overall it was a pleasant purchasing experience.

C Alexander

May 1, 2015

Excellent customer service from start to finish.This is the worse customer review form and survey. Responses should be a pick list to choose. Comments should be an option and not a required field. Should already know customer name, city/ state of service. I have no idea why the title filed is required or what is it's intent.

V Wise

May 1, 2015

I always get the best customer service when I have my car serviced at Mercedes Benz of Collierville. Charlie Paul is by far the best service consultant I have ever dealt with!

Brian

Apr 30, 2015

The quality of customer service exceeded expectations. The repair work was completed as promised and at a lower cost than proposed at two other MB locations. A loaner car for me as a single individual was a big deciding factor to come to Collierville MB.

A.Alexandrov

Apr 29, 2015

Easy, fast, sweet experience. The selection of cars was fantastic, and the dealer was very knowledgeable.

Vickie H.

Apr 25, 2015

Mercedes-Benz of Collierville deliver the most extraordinary service. Everyone there provides the utmost of care and attention to your needs. It's the most wonderful place to me. Whether it is buying a car, getting your car serviced or repaired, they go the extra mile. I love Mercedes-Benz of Collierville.

L. Nash Allen, Jr.

Apr 21, 2015

Someone forgot to remove the alarm disc and number card from the car when we got into it to leave.

Luis

Apr 15, 2015

Even though I spent all day waiting on my only to find out it would not be ready that day. The service representative was more concerned about the highest quality of service than getting my car back to me on the same day. I was given a loaner vehicle. I was really impressed by the sincere concern for quailty service. Thank you

Lauren

Apr 9, 2015

I've been out to Benz in Collierville several times and every time has been fabulous! The customer service is amazing! They all go above and beyond to satisfy me! I'll never drive anything but a Mercedes because of the awesome service I've continuously received! :)

Nancy

Mar 24, 2015

Had to take my car in for it's routine service call and everything went perfectly! I was given a sporty red loaner car for the day. My car was ready as promised at the end of the day. When I picked up by car, it was spotless!

Luv Benz

Mar 22, 2015

Ms. Merritt in the service department took excellent care of me to ensure I had minimum inconvenience while my vehicle was being serviced. She is a true asset to Mercedes Benz

Cindy

Mar 21, 2015

I had repairs made to both of my front wheelstoo many potholes out there! Charlie and the staff at Mercedes-Benz of Collierville did a great job getting me fixed up. The customer service was on point.

Kevin G Mccarthy

Mar 21, 2015

Exceptional customer service. Doris is excellent!Car was brand new looking, washed, vacuumwd, perfect. Thank you. Preparing to buy GL450.Sincerely, kG Mc Carthyi I have recommended to Theismann's and two other friends. All have purchased vehicles.

Tracy Adair

Mar 21, 2015

I had been shopping for over a month looking for a car that would feel exceptionally comfortable with great acceleration due to the long trips I frequently have to take. I had tried other dealerships with luxury cars but many cars felt stiff, some sales people themselves told me to come back with my husband or talked down to me because I was not already driving a luxury car but a ten year old Toyota Camry. But at Mercedes-Benz of Collierville I was treated well, and I was shown the 2015 C300. I loved that the seat could extend to help support my knees on long trips, and the car could also accelerate quickly. With voice control, navigation built in and blind spot indicators I decided this was the car for me.

James Scott

Mar 20, 2015

Very satisfied with the quality of work performed. I was keep up to date with my vehicles progress by my service adviser. Very professional and caring. Couldn't ask for better service.

Robert leblanc

Mar 17, 2015

Service advisor was very courteous and very professional.

Pamela L. Brown

Mar 14, 2015

No problems. You cant make anyone write a review if they don't want too. This should not be a mandatory field, very annoying!!!!!!

Josh

Mar 13, 2015

I took my wife's car in for scheduled maintenance and the experience was wonderful. I had a loaner vehicle ready and everyone was extremely nice and accommodating.

Rajeev singh

Mar 13, 2015

Charle in service is an amazing guy, he took care of my repair immediately and changed my tire right away. Truly blessed to be working with charlee.

Huey Holden

Mar 10, 2015

Chris, Was vey through and helpful with the whole experience!!

Pamela Barber

Mar 10, 2015

I had the best customer service with Charlie in the service department. He ensured everything was done as we discussed and in a very timely manner. I felt so valued doing my visit at Mercedes-Benz of Collierville. Great Job!!!

Mike Whitt

Mar 7, 2015

Thanks Charlie and his staff were great. Service B was performed Great work.

Satisfied Customer

Mar 5, 2015

Great experience, great salesman, and great facility!

Da vid Monypeny

Mar 4, 2015

We bought a new 2015 Mercedes S550 luxury sedan. Wow. The most sophisticated and technologically advanced car on the road. The car lives up to its billing. We. Wanted special features and had our car built in Germany where hundreds of options were requested.. The car was built in Germany and came way half the world to be delivered In perfect order. On time, on target and in budget. The car arrived in perfect condition with every feature exactly as we requested. This car can drive itself. It has night vision, and can even give you a hot stone massage at the same time. What more could you want.Lauren Sixma was our Sales Assistance and did an excellent job. First she saved us money by stearing us away from features which would not have been ideal for us.. She oversaw the building of the car per our request and did it to perfection. Lauren even went the extra mile by getting me a further deduction from the ABA. The car was delivered exactly to order thanks to Lsuren. Lauren has a special gift of attention to detail which I appreciated. Lauren followed up with the sale by teaching us every feature on the car. Lauren would further help answer our questions long after the car had sold. Have no doubt, Lauren knows her cars Inside and out.If you want the car of your dreams that even James Bond would be proud of try the S550. If you want to be treated like a king through the sale process try to get Laura Sixma to help you.

Donna

Mar 2, 2015

Salesman very helpful, experience was fine, made a problem with the car good

Sherita Goodman

Mar 1, 2015

Great overall experience! I went in because of tire pressure, and usually they just adjjust them and send me on my way. Because I have come in so many times, Doris suggested that they remove the nitrogen and then fill the tires back up. Thank God she suggested that because it turned out that there was a nail in my tire. I so aporeciate that! Also they washed my car and made it all shiney and new. I love this dealership, and glad I made my purchase there.

Bill Hendrix

Feb 27, 2015

This was not the first time I have met with Charlie Paul. He is very polite and always has a pleasant attitude. He is very knowledgeable and explained in detail the problem with my car. Charlie is one reason that I return to Mercedes-Benz of Collierville.Bill HendrixRipley, TN

Satsified Customer

Feb 27, 2015

I recently took my vehicle to have some major repairs done on it. The service rep who seen to my vehicle did a good job. He kept me informed of the repair cost as well as provided me a loaner vehicle until my car was ready, No issues whatsoever with this dealership. The only thing I notice the following day after getting my vehicel back the driverside seat panel cover had apparently came off I guess while they were working on my vehicle. It wasn't no problem though I was able to reattached the panel with no problem. Wheverver I had any questions I was always able to get a response back the same day. Based on the experience I had with this dealership I would most go back to this dealership for any additional or repairs along with maintance up keep.

Rod

Feb 26, 2015

The service advisor was very professional and friendly. He really listened to my concerns.

Charles W. Howard

Feb 25, 2015

Outstanding service and quality from Julie to Charlie. You guys are my first choice for regular maintenance and perhaps a new vehicle in the future. What a pleasant surprise for Mercedes owners when you guys opened in Collierville and I am closer to you from Pick Wick, another great perk.

Shaun Scott

Feb 21, 2015

The work done on my car was finished in a timely manner.

Reginald Mason

Feb 20, 2015

I will continue to use this facility for sales & service

Steve Milam

Feb 20, 2015

Chris was fantastic! He worked me in on a nasty weather day and explained all repairs.

Mrs. B

Feb 19, 2015

My Sales person Michael Mayes was very professional and knowledgeable about call ethics of the vehicle and details about them. He was a pleasure to do business with and I will return again the next time I am in the market for a car. He worked hard in every aspect of the process while always making sure we were comfortable with the details of the purchase,etc.

Shaleteria Cleaves

Feb 19, 2015

I will be back for service and to purchase a car. Chris and his department made me feel like I was at home. It didn't take long and the walk around the facility was beautiful.

van

Feb 18, 2015

We are always pleased with the service we get when we call charlie Paul. He is always prompt,friendly, and professional.

j.black

Feb 16, 2015

Bert Rankin is the best. I have visited him a few times over the last couple of years and he's always been generous with his time, knowledgeable about the cars, and honest. Thanks, Bert!Bert and Edgar the sales manager both followed up after my dealership visit. Credit approval and negotiation of the rate and buyers order were easy over the phone and internet. Closed the business on site and was gone in 30 minutes. Much to my liking, the finance manager did not attempt to add any additional "dealer" charges or anything of that nature. It was a straight up process and the car was ready as expected. The facilities are first rate and Mercedes of Collierville allowed me to negotiate extremely attractive terms for the purchase. I actually look forward to purchasing another vehicle from them.

Spencer S Breazeasl

Feb 15, 2015

No complaints and close to home. Had my three Mercedes serviced a few months ago and fully intend to do business with this dealership. Good bunch of people! Keep up the good service.

Osvaldo

Feb 13, 2015

First time we use the service department of this MB dealership.We have no complaints,everything Everything went well,everybody was very friendly and competent.Very good service.

Anne M. Wood

Feb 10, 2015

Alan Morgan and all the folks at Mercedes-Benz of Collierville are great people and great to work with.This the 4th Mercedes I have purchased from Alan and I wouldn't dream of using anyone else.Anne M. Wood

Cherico M. Bowman

Feb 10, 2015

The service was great the minute I walked in. The customer service is great!

Shirley Perry

Feb 10, 2015

I had to call several times to check status of vehicle, I was not offered a loaner car, even thoughI stated several times I needed transportation to get around.

Tom

Feb 10, 2015

It was a pleasant buying experience. Hopefully the service will be as nice.

B Boston

Feb 8, 2015

Courteous, efficient and professional.Doris was my Service contact.

Greg Dwight

Feb 8, 2015

Service was outstanding. Dropped car off and out in less than 5 min. Car was repaired and ready as promised. This dealership takes care of customers.

Hate Mercedes Collierville

Feb 7, 2015

Would NEVER spend my money here. Needs an attitude adjustment. This office does not value their customers that would likely spend money here. I'll take my money elsewhere where I am appreciated!

Carl

Feb 6, 2015

I was very impressed with the staff and service at Mercedes Benz of collierville. Chris was very nice and informative.

Sam

Feb 6, 2015

My service advisor was helpful and nice Thank you for the friendly service

Caroline Douthet

Feb 5, 2015

My experience at MB of Collierville was exceptional. The staff was very professional and courteous,

csmithdavid

Feb 4, 2015

What a wonderful team of people Mercedes has at their Collierville location. Beautiful environment, great music and absolutely lovely people. Buying my GLA was the easiest process ever. Harold is the man!

Bettye Jones

Feb 3, 2015

Great service and customer focus; representatives of the dealership communicated all aspects of buying/trading in and rewards of the vehicle and making the buying experience a pleasure. Harold did an excellent job of making me appreciate the buying of my new 2015 E350.Joy to see the commitment and customer service from dealerships and their reps in working with their customers.

Carmen C

Feb 2, 2015

My first visit to Mercedes Benz of Collierville was an excellent experience. Chris Millington, my service advisor was very helpful, courteous and kept me informed every step of the way with the servicing of my car. He went out of his way to make sure I had everything I needed. I will definitely be coming back for my car's servicing needs.

Keith Pace

Feb 2, 2015

Our salesperson is Michael Mayes. I myself have been in sales my entire career and I must say he is a gem! He is absolutely exceptional with regards to customer service and vehicle knowledge. My hat is off to this gentleman and to this incredible dealership. Everyone we met went out of their way to be friendly and accommodating. BRAVO!!

Cravin Turnage

Feb 1, 2015

I was greeted by a very professional service writer who was very helpful.She was very on point and personable. My car was finished around the time she promised. She kept me informed as a worked in thewaiting area. She was perfect as was my experience. I did not have to miss workto have the car serviced-for you I am grateful!Respectfully,Cravin Turnage

Talaia Cathey

Feb 1, 2015

This is a beautiful dealership. I have told all my friends and family. The people are very nice and easy to speak with. Very professional.

Renee' West

Jan 30, 2015

Chris Millington was my service manager. He did a great job and was very courteous and helpful!

Rob from Germantown

Jan 28, 2015

Accommodated my schedule and got my car in the shop the same week. Provided a loaner car and completed the work on time. Explained all of the services that were performed. I had lost faith in Mercedes based on my experiences at the Poplar Avenue location. Mercedes of Collierville regained my trust. I purchased both of my cars there in May '14. Very happy customer overall.

Janet Eisenmenger

Jan 25, 2015

Very good service and friendly people. We will definately bring out other Mercedes in for it's routine service.

Bill Samisch

Jan 22, 2015

Chris Millington was very helpful in getting my car serviced and keeping me abreast of the progress.

DyWaine Anthony

Jan 22, 2015

I had a great overall experience! Doris was VERY knowledgable & the entire staff was friendly & upbeat. The waiting process was brief & crew members continued to communicate with as to where my vehicle was in the process & made sure I was constantly comfortable.

R Ellison

Jan 19, 2015

had to bring back - tire pressures were incorrect and dash light was orange.

Mark Froelich

Jan 17, 2015

Quality personal with friendly service. Enough said.

maryann brown

Jan 17, 2015

FROM THE MOMENT I WALKED IN THE DOOR EVERYONE WAS VERY PROFESSIONAL AND POLITE AND THE FACILITY WAS GREAT

Robert VanHooser

Jan 17, 2015

I was very impressed with over all customer service , quality of repair and over all facilities.Absolulty no complaints.

C. V Le

Jan 15, 2015

Great work at their service dept. I'm very satisfied with the customer service and quality work at this MB Car Dealer.

dennis ellis

Jan 10, 2015

the best service department that I have ever dealt with, without exception service adviser Charlie paul very professional, kept me inform at all times. your online appt. very easy to use certainly at my convenience I am impressed to say the least.thank you I will be back keep up the good work.your entire staff were very friendly an a delight to visit with.best wishes for happy new year

YHL"Tiger Fan"

Jan 8, 2015

Even though I purchased my car from another dealer, the service I received was excellent. I will certainly visit this dealership when I am ready to purchase another vehicle.

Jackie P. Garner

Jan 6, 2015

Overall great service. So far, I have no problem with the service rendered.

Shirley Elizabeth

Jan 3, 2015

I won a beautiful, red C250 on New Year's Eve and it is fun to drive! This is truly my car! Special thanks to Steve, Julie, and Lauren who are the nicest people. Lauren provided an excellent overview on the car features. The entire staff are friendly & professional and they smile a lot. My car is super-fantastic! Thanks again to Mercedes Benz of Collierville and God bless everyone who reads this!

Ron M.

Dec 29, 2014

One small problem. I bought the car and it was a painless process and I do commend you for that. It was a used car and not your brand. As soon as I drove off the lot a warning light came on. I did a u turn and went back to ask about it. I fully understand that it is used so I only wanted to find out what it was. The sales staff thought it may be low tire pressure so I requested they have air put in the tire. Service guy took it to the back for a few minutes and came back with a mechanic. They said that I must not have been wearing a seatbelt. I was wearing a seatbelt so I just left to enjoy my car and it is enjoyable. :) When I got home I read the owners manual and found out that it was a engine service light. I have no concern about the needed repair as it is still under manufactures warranty. From a personal perspective I would have preferred the staff to tell me that they did not know what it was instead of making a guess. I don't consider this a complaint as I do not really have a complaint and am just offering a little, hopefully constructive, feedback. Again an overall positive experience and I intend to look at your dealership first when the wife is ready to replace her vehicle.

Sally Gayeski

Dec 29, 2014

Steve and Charles were exceptional to work with--very knowledgable and customeroriented. It was the most pleasurable buying experience we've ever had. We will definately spread the word about this dealership!

Charlene Bailey

Dec 27, 2014

The service was outstanding and the communication was exceptional.

Alice Arnold

Dec 24, 2014

The representatives were professional, informative, friendly,, patience and courteous.

Paula Pierce

Dec 23, 2014

Our experience was exceptional ! Chris was so accommodating to our every need ! He and the other staff members were nice , welcoming and helpful! I highly recommend your deal ship for all service needs ! Thanks for a great experience ! Merry Christmas !!!

D. Parks

Dec 22, 2014

NEeded A Service performed on my 2013 C350. Was easy to schedule an appointment online, when i arrived fopr the appointment someone was waiting for me and I was able to drop the car in just a few minutes and it was ready by lunchtime.

Marvell fair, sr.

Dec 19, 2014

This was a pleasing visit. Every aspect of the visit was a superb experience.

The Hendersons

Dec 17, 2014

Our overall experience with Mercedes Benz of Collierville, TN was great! Starting with the salesperson Angie Salas...who had an awesome personality and was very helpful in assisting us to obtain our vehicle. Richard in the finance department was very caring and he put forth his best effort in making our financing a breeze. He showed professionalism and he and Angie both were genuine and true in heart. Everyone within the dealership were so nice and attentive. My husband and I were very happy and satisfied with the customer service we received. We will return to the same location, when we get ready to purchase another Mercedes. It was indeed a great experience.

Sherilyn Cooper

Dec 16, 2014

Chris Millington exhibited great customer service.

RJ James

Dec 14, 2014

We truly had an EXCEPTIONAL buying experience at Mercedes Benz of Collierville. Harold Williams (Sales & Leasing Consultant) went over and above expectations to sell us the GLK 350. Also, we were very satisfied with the sales, financing, and delivery processes. Also, we were impressed with the tour of the facilities and the introduction to the Service Department.Over the past thirty years, we have bought and/or leased vehicles at many dealerships in several states, but our experience and Mercedses benz of Collierville was the best ever. It was truly a World-Class Experience!!!

T.L. Thompson, MD

Dec 8, 2014

Friendly and courteous staff. I enjoyed the process.

J Flowers

Dec 1, 2014

I will be using MB Collierville again. It was very easy to come in for a service appointment. I love that you can get the status of your service and pay by text. Charlie was very pleasant, attentive, and listened. Very impressed!

Brent Miller

Nov 22, 2014

Overall experience was great. Chris Millington was a true professional.

Bruce Patel

Nov 21, 2014

My experience with Harold was exceptional. From the moment I walked in, he was a pleasure to deal with. He has got my business due to his no nonsense approach. I look forward to working with him again.

john roberson

Nov 21, 2014

bought a use auto from Mercedes Benz of collierville and before I could get home check engine light came on and began to run bad and has been running that way every since payed cash and it's has all type of problems getting the title took auto back and was offered less than half of what I paid for it

Richard Holt

Nov 20, 2014

The customer service I received and the quality of my repairs were unprecedented. I was kept informed by my service advisor while my car was being repaired.

Kathy Anderson

Nov 18, 2014

Everything and everybody were excellent except the car wash team but Doris made sure it was taken care of. She was excellent to work with so was the rest of the team members I interacted with during my visit there. Overall everything was great in the end.i even got a call this morning from Ally I believe apologizing for car wash situation

John Walker

Nov 13, 2014

The service provided was excellent. All the employees were very polite and knowledgable.

Derrick Fluker

Nov 12, 2014

The overall experience the was great! Everyone made you feel at home from the moment you walk through the door. Thanks Doris for all your help.

A. A. Campbell

Nov 10, 2014

My service was great! The service was marked by professionalism and efficiency. Everyone was so pleasant and polite. My work like is so frazzled, I really appreciated Mercedes just "taking over" and handling my vehicle concerns. Just another reason why I'm glad I purchased a Mercedes!!!

Ben C.

Nov 9, 2014

I bought my wife's car and they were extremely helpful. I feel they went out of their way to make it a smooth process.

DM

Nov 5, 2014

I didn't buy the car from them but they gladly picked up the service for me.Now i'm a customer for LIFE!!!

Kim

Nov 4, 2014

Doris was a great service adviser. I highly recommend her and the service was exceptional. My car is driving like a dream.

Tonya Smith

Nov 3, 2014

I was very pleased with the service I received at Mercedes-Benz of Collierville, Doris Merritt, my service advisor, was very nice and friendly. The staff was very professional. The service technician explained the issue thoroughly for me to understand.

Hooper Jones

Oct 28, 2014

New dealership, sales, service, and support staff very professional and helpful.

Donny Stage

Oct 18, 2014

Very nice showroom and great friendly customer service. But 3 months to get a windshield for a brand new car is ridiculous. The car would not pass inspection and after a month, they gave us a loaner car. But the loaner car was a huge down grade from the AMG that we were used to driving.

Cynthia DeOchoa

Oct 16, 2014

we loved purchasing our car here. the customer service was amazing.!! we are glad we came to this mercedes.

Kimberly M. Briscoe

Oct 14, 2014

My car experience was great. Very nice staff and timely.

Richard Towne

Oct 14, 2014

The Roadside Assistance Service Technician, Ray Mahmood, was extremely helpful andoffered come later if the problem persisted. He minimized the anxiety and solved the problem.

Jim Overwyk

Oct 10, 2014

I was traveling out of state and my glow plug (diesel) came on and check engine light came on. I reached out to the dealer and Todd, the service rep took my call and put me right at ease that they could see me right away and most importantly, had a loaner available. Based on my initial first impression I had them do additional needed work. I was kept apprised of the status and expected completion. Quality of the work was great and checking out and paying literally took less than a minute! Thanks for the great customer service

Darrell Freeman

Oct 6, 2014

Excellent Service - Thanks Mercedes-Benz of Collierville !!!

Ed & Sandee Doremus

Oct 3, 2014

Contacted Charlie of Service while returning from a trip that we were experiencing vehicle surging at low speeds. Charlie arranged to pick up suv at our home & drop off loaner. Charlie went above norm to keep us appraised of the diagnosis and repairs performed. He also arranged to have our vehicle delivered to our home upon completion of the repairs. This is the third incident with this vehicle, which only has 3M miles. SeriiusXM radio had to be replaced then the battery which had a dead cell had to be replaced.

Kathy Veazey

Oct 3, 2014

Great experience! They went out of their way to insure my comfort during my wait time.