Mercedes-Benz of Durham reviews

Nancy, Chapel Hill

Oct 5, 2016

I bought a used car from Daniel at Mercedes of Durham. Daniel and the dealership was very helpful and followed up on all concerns to my satisfaction. They went above expectations even coming to my home to help me hook up my garage door opener to my car. It was a pleasure to work with them. Their showroom is new and very comfortable. I would highly recommend them.

Polly C

Dec 9, 2015

I really enjoyed my experience with Mercedes-Benz of Durham. They are located in an excellent location, and offered great customer service. You won't be disappointed if you wanted to purchase a premium vehicle, but you are on a budget. They don't pressure you like others did. They are all great people and they understand my need and so they are willing to negotiate according to my budget. My primary go-to person is Patrick Wang and he followed through and is very responsive. Most importantly he managed to give me a great deal on the 2015 GLK350! Indeed everyone works in this dealership are professional and made you feel like you're welcomed - even though I was there 4-5 times before I finally made my purchase!!!! I am very happy with my experience and I will suggest anyone to go visit this dealership for your purchase and service.

Chelsea

Aug 6, 2015

I went to Mercedes-Benz of Durham to embark on my first dealership car-buying experience. Words can't express the amount of anxiety I had stepping into this. We promptly met Nick Karras, General Manager, along with Bill Ingram, who was the salesman who would help me through the process. Bill was extremely patient with me and was sure to put my mind at ease allowing my to test driver, take my time looking the vehicle over, and answering any questions I had. This was a no-pressure, take-your-time, all-about-you experience with Bill. Bill is the complete opposite of the "Car Salesman" stereotype that everyone fears running into. After falling in love with the car, I moved to the financial side of things with Sarah Baily and Mostafa Abouauf. Both Sarah and Mostafa were extremely patient and understanding that I had a budge that I had to stick to. They both worked so hard talking to different banks and lenders to get me where I wanted to be. In the end, I ended up with the exact car that I went for with the exact payment I had in budget. Each person I dealt with during this transaction made me feel completely at ease and like they were truly there to help me. I can't say enough nice things about the dealership, the people, and the quality of customer care Mercedes-Benz of Durham provides.

HappyMercedesBuyer

Nov 23, 2014

I was pleasantly surprised at the level of teamwork displayed at Mercedes Benz of Durham. I recently went in person to view their inventory of vehicles in my price range and I was immediately greeted by the wonderful salesman, Tanner. Tanner was able to show me a selection of vehicles that fitted my criteria superbly. There was no pressure to move out of my comfort zone for prices or payments. The Finance Manager, Musafa (I may have spelled it incorrectly) was also excellent with finding me the best financial institution and interest rate for my purchase. Prior to finalizing my purchase, I was allowed a no pressure test drive of my vehicle by driving it while I ran my normal errands for the day-----now that's great customer service! I enjoyed the drive and needless to say, I purchased the Mercedes GL 450! My family and I love it!!! The ride is one of a kind and its very roomy! Please go visit Mercedes Benz of Durham and be sure to ask for Tanner!!!