Mercedes-Benz of El Dorado Hills reviews

davidglk

Nov 23, 2016

After bringing my GLK in for routine service, I requested that Adam have the service department look at a depression in the rear molding that was not contact related. After some discussion, the dealer agreed to take a closer look, and decided that the molding did not meet the very best standard Mercedes and the dealer set for their customers and the bumper should be replaced. From there Adam took care to insure that paint and installation were flawless. I have purchased two new vehicles at this dealership and found the personal service to be unsurpassed.

jayo

Nov 23, 2016

We were very impressed with Bob Michalek, who sold us the car, and later with the outstanding technical help we received from Ryan Christ, who helped us learn how to use the car and its features.

sstiger

Nov 19, 2016

Chet was very good and worked hard to find exactly what we wanted at a fair price and with a decent trade allowance for our BMW. He located a car with the exact options we wanted and did not try and up sell us with packages we did not need or want. Unlike many car buying experiences this was a pleasant and fun transaction.Aloha/Regards, Don and Sharon Stiger

Aldo

Nov 15, 2016

I trust Don Vanderschoot with his advice on maintenance and repair. Without Don I would go else where to have my ML 550 serviced and repaired. Don provides me with advise for the future maintenance of my vehicle and what to expect. Don makes my appointments pleasant, comfortable and on time. Thank you Gil Siqueiros

MDICHRISTOPHER

Nov 15, 2016

Service department very friendly. Greeters super nice and accommodating. Daniel is my favorite advisor this is my fourth car with Mercedes edh . Overall fine experience

michael.alumbaugh

Nov 12, 2016

My wife took her 2016 SLK 300 in for normal service with only a little over 4000 miles. Everything went fine. We got the car back that afternoon. It rained that day so when she got home I rinsed off the car and dried it. I noticed some new scratches that were pretty significant in the narrow painted service between the passenger door window and the glass roof. I tried rubbing them out with some basic polish but they were too deep. This car gets pampered with daily attention from me so it's normally perfect when my wife drives off. (it's therapy for me) I know every inch of it. That day there was her drive to the dealership and eventually a drive back home. We always clean it before taking it in as well. So these scratches came from an unknown source. No one at the dealership knew anything and I had no way to prove how or when they occurred. So I brought the car back to the dealership. No one was happy about it but they did not hesitate to agree to take care of the repair. They could have easily said they were not responsible. Instead they took the high road. They claim to be a Golden Rule dealership. "Do unto others as you would have them do unto you." That's how they treated me. The car had to go to the body shop to have the small portion of the roof painted. It took almost a week but a loaner car was provided. The car came back with a perfect match paint job, good as new. Their attitude and actions were much appreciated my wife and I. The cost of the repairs to the dealership was offset completely by the Good Will they built with this customer.

K Smith

Nov 10, 2016

As a single female, going to a car dealership is like going into shark infested waters! However, my sales person, Shane, was not your typical sales person. He immediately made me feel comfortable, was very easy going, knowledgeable, professional, and pleasant to work with. He did not pressure me to buy a car that I didn't need, and was very quick to answer all my questions and take time to explain how to use my new car. Zach, the finance person, was equally as pleasant and very friendly and patient. I met the manager, Ryan, and the manager of the service department. Everyone who works here is very professional, friendly, and very willing to help. It is obvious that they enjoy their jobs. I cannot say enough good things about my experience with this dealership, and I will not go anywhere else to purchase future vehicles!

MICHAELNFANOUS

Nov 10, 2016

Don has been extremely helpful every time I need help. He is always professional and courteous and wants to do the right thing by his clients.

leethomas111

Nov 9, 2016

As always Service manager Don treats his customers with class and is a great example of how to treat customers.My car was serviced quickly and all issues addressed.

norcalfert

Nov 9, 2016

My rep is very good , Daniel Clark However I am somewhat upset that I took the car for just regular maintenance , and now an auxiliary battery malfunction is now on

scott.norton

Nov 4, 2016

work was preformed as needed and was done on time. care was washed and cleaner than it was when i took it in. highly recomend service department at mb el dorado hills

kamaolegal

Nov 3, 2016

Always a pleasant experience with our service advisor, Don Vanderschoot. We love the care we get and expert service. Well done by all!Thank you Don!

LRENTERIA

Nov 3, 2016

We have purchased a Buick, Ford, and the service has never been as wonderful and I love working with Gayton, he is very friendly and very professional

GARY_YOUNGSTER03

Nov 2, 2016

Service manager Gayton is willing to do everything he can to fulfill customer's expections. Works performed by the service team has been great and we're done right the first time.

esfandiary

Oct 31, 2016

See above the service department is very good and I do not have any complaints. The problem with my car was not duplicated during the check up. It is annoying but I know they can not fix something which does not present itself during the service investigation.

gadub8

Oct 31, 2016

I have been doing business with this dealership for over 10 years. During this period they have provided excellent service as well as service that was less that poor. Within the last two months service was not very good at all. I am actively looking for another service provider. I am convinced that this dealership DOES NOT understand the life value of its customers.

chiquillocisco

Oct 30, 2016

Adam Ruff is one of the best advisor's I've ever delt with in my years of owning a vehicle. He's very professional and knowledgable about Mercedes and has answers when asked about anything in regards to my vehicle. He's definitely an asset to Mercedes of El Dorado

robertsingrid

Oct 30, 2016

Red carpet treatment literally. Everyone enjoy a prosperous holiday season ahead. Am in your area often and will recommend to others Thank you all again.

bobg2u

Oct 29, 2016

Don is very professional and acts on the customer's behalf to ensure a exceptional experience. Don stays on top of things and makes sure all work is completed.

leanelinson1960

Oct 29, 2016

Dan is a great asset to Mercades. He is real with people. He is helpful and is knowledgable about Mercades cars and services. He treats you like family when you come in.

PUNIT_MODI

Oct 29, 2016

My car was supposed to be ready in less than 3 hours (did not give me loaner car due to time window), car was not ready for more than 7 hours. I did not receive any call, I had to call for follow up. Did not even bother to clean the car, tire pressure was not checked. There was no walk through on what was done on car. Total waste of time.. Front desk was not friendly, got a feeling customers are not welcomed.

hoomanrashidimd

Oct 28, 2016

Everything went well. I will recommend the dealership and the sales rep to others. Please don't make the word length mandatory (it will make one not want to fill out the review). Thank you

Paco

Oct 28, 2016

Don was very thorough and professional. All other staff were equally as competent. Scott shuttled me home quickly and picked me up on time. Cashier was very pleasant as well.

Monica

Oct 27, 2016

Daniel is great, always attentive and professional, he is always so pleasant to deal with, and no matter what the problem is.......small or big.......he fixes it. We have known Daniel for a long time and he has never failed us..........Good Job Daniel !!!!!

ceyaka

Oct 26, 2016

Daniel is always there when I need him. He is very knowledgeable and is always prepared to find a solution for whatever my service need may be. He is dependable and reliable. I will keep coming back to Daniel for his superior service and professional attitude.

acoad

Oct 24, 2016

Nick and Ryan made it a excellent buying experience and it was a very easy transaction. I would highly recommend this dealership and these two individuals for their outstanding service.

djshasta

Oct 22, 2016

Have utilized your EL Dorado Hills dealership for nearly 10 years and always were treated with respect, decency and good service overall. No complaints ever.

marcia.spain

Oct 21, 2016

Don was wonderful. I had not none that the service would be a lengthy one, and had not made any arrangements for transportation while my car was being serviced. Don provided me with a loaner so I could go on with my day. Thank you so much Mercedes-Benz of El Dorado Hills

ATILLC1550

Oct 20, 2016

I would not take my car anywhere else for service, and I would not see anyone but Daniel Clark. His knowledge and professionalism is the best, bar none!

DOSTARTRAINA

Oct 20, 2016

Very pleasant environment and most helpful service providers. Never leave dissapointed. Looking forward to my next car purchase here. Excellent customer service and great car purchase experience. Love EL Dorado Hills Mercedes Benz!

MB Owner

Oct 19, 2016

When my wheel broke and I got a flat tire, the roadside service agent was very nice and professional. When he took the wheel off, though, we saw that it was cracked down the middle and there was no outward damage to the tire - very unusual. I drove back down the road where the tire had gone flat and did not see anything that could have caused damage like that. When I called later that morning to order a new wheel, I was told it was being ordered and should be in in 2 days (a Saturday). On Monday I brought in the car to have the wheel replaced, only to find out they never ordered it. I argued with the assistant service manager over whether the wheel should be covered under warranty- I believed the wheel had failed under normal driving conditions, he insisted I had hit something. Finally I gave up and asked him to order the wheel anyway. 2 more days later it arrived and I took the car in for replacement. The service manager and I discussed the difference of opinion on how the wheel had become damaged, and he agreed to sell it to me (and the tire) at cost with no labor for installation. An okay outcome in my opinion, although not what I believe to be fair. There is a class action lawsuit against Mercedes Benz for wheels failing and not being covered by warranty, and I truly believe my situation is another example of this problem.

pzielinski

Oct 19, 2016

My purchase experience and subsequent service experiences at Mercedes benz of el dorado hills have been pleasant. I would recommend this dealership for both sales a service, everyone I've interacted with has been polite, courteous and professional.

piercesports

Oct 16, 2016

My husband and I very much appreciated the relaxed atmosphere and felt we could review the car without the feeling of having a pressuring sales associate. We knew our price, and terms and there was no pressure to commit to more than we were comfortable paying. Thanks for a very different positive car buying experience.

folsomlake123

Oct 15, 2016

Although I like the car I bought, I definitely paid to much for it. I am a 55 year old woman that went car shopping by herself. Probably not a good idea, but I thought this dealership would not take advantage of me. Wow, was I wrong. These guys are slick...very slick.

ROBERT-48

Oct 15, 2016

Mr Vandershoot is so professional every time i make that appointment an that drive from Woodland, Ca. Sure there are other dealers an service centers i could go to.. However Don is my go to for my problems an services as he makes everything so proper an highest quality everytime.. I'm an my car are important to him an that makes me feel important an know i get all his attention.. Thank you

Stefanie Carpenter

Oct 15, 2016

Always exceptional service and quality work!!! Consistently customer focus--so appreciated!!! Thank you so much Mercedes-Benz of El Dorado Hills!! I recommend buying, selling, and their service!!!

csmith9179

Oct 13, 2016

The service department at Mercedes Benz of El Dorado Hills kept after, and determined the freeway noise problem in my CLS 400. Their persistence and professional approach to the problem is most appreciated.

Dottie piekarz

Oct 13, 2016

We have visited and considered several other vehicles. Your sales representative Provided excellent information and assistance. And available to answer all questions. Your superior service resulted in our purchase. Dottie Piekarz

gary.smith

Oct 12, 2016

Mercedes of EDH has always been very consistent in their approach to customer service. From when you drive your vehicle up to the service entrance to when you leave, every person you come in contact with, seems to be focusing on just you. I built a great relationship with Don my Service Mgr. who is always up front with what needs to happen and the costs.

JOECAULBOY

Oct 12, 2016

I have had my MB C300 serviced at different Mercedes Dealerships and found each one deliver quality service and timely repairs to my car. They always keep me informed on the work they perform and backup the service with loaners if needed for longer than a day. I was surprised the pricing for the work was reasonable. I have never had to bring my car back to be serviced for the same item. I would recommend MB Dealerships for quality work, service, and pricing.

ROBBSIMPSON

Oct 12, 2016

Our service representative Don Vandershoothandled our service on our SLK 230 with excellent & prompt service as alwsys very professional and honest.Thanks for the great service, this is why we keep coming back to you guys!!

scusimon

Oct 12, 2016

Gayton at Mercedes of El Dorado Hills does an excellent job. Literally best of the best. Quick turnaround time for servicing and loaner vehicles are always available. Everything is excellent. Thank you

annabell0

Oct 10, 2016

Great sales personnel, worked with us to find my dream car. Followed up with us after dropping in at the dealership until we had what we wanted.

arcooper599

Oct 8, 2016

I was very happy with the service I got at Mercedes benz. Daniel was very helpful. The first two maintenance services came with the car I bought, so that was a nice surprise when they told me at the time of service. However I rated price low because when I called Mercedes to schedule my B service, I was quoted 475.00. This was about what I was expecting to pay. However I was told that the service was going to cost 1,000. Even though I was lucky to have paid for it at the beginning, and It didn't cost me anything at the time, I think its important that when I customer calls and asks the cost of the service It should be as off as that was. 475.00 to 1000,000 is a lot to me!

ken26

Oct 7, 2016

Scheduled this carefully with Mike and Daniel so that this could be done during lunch. They completed the repair, washed the car and it was ready to drive away in about an hour.

tpantazis

Oct 7, 2016

The advisor was excellent , knowlegeable,estimated the cost and the time required for the service and delivered in all fronts.The facility is friendly , inviting and all the personnel very accomodating and ready to serve you.

Jamie

Oct 5, 2016

I bought a great used Lexus at Mercedes-Benz of El Dorado Hills. I was very clear about my budget and what I wanted in a vehicle going in. I had seen two SUV's I liked on the website and was able to test drive both of them. They both met my needs but the Lexus features won me over. I never for a moment felt like the salesman was pushy or patronizing. I so appreciate a good salesperson. I have walked off more than one car lot when I felt the salesman was overbearing or condescending. I was given good information that allowed me to make an informed decision and ultimately purchase a fantastic SUV. My experience with the finance department was as great as the sales department had been. Everything was low key and pressure free. I will definitely be referring friends to Mercedes of El Dorado Hills.

richmarino

Oct 5, 2016

I've owned over 7 Mercedes Benz automobiles and always had them serviced by the dealerships, actually 5 other dealerships from New Jersey to 3 in the Bay Area. I've had two different cars serviced by El Dorado Hills and Daniel Clark helped make each experience a pleasant one. This dealership is by far the best experience of them all, really best service experience of any other cars I've brought to a variety of dealerships for service. The service was completed fully and on time, the the service department was professional and friendly; just a great experience.

mcguireclaire23

Oct 3, 2016

Everyone is super welcoming and nice! Ended up with the car I wanted and I love it! I appreciate everything everyone did to make it happen! Everyone in my family is starting to think about getting a car here!

home-team

Oct 2, 2016

My experience with this dealership was excellent. I felt comfortable and had all of my questions answered in a timely manner. The salesperson (Chet) was solid and knew the vehicles well. Management was responsive and not at all pushy. the service dept is also first rate.

ljstack

Oct 1, 2016

Nice experience, good overall service. They could use a customer service area makeover and re-think. Other car makers have surpassed them. Toyota Placerville for example. Still, I leased the MB vice the Toyota.

FLINNGROUP

Sep 30, 2016

The dealership is very quick to help with any needs I may have. I have the ability to service my car at a dealership closer to my home, but it is worth the drive to visit El Dorado Hills for all services.

JDB

Sep 30, 2016

I just want to compliment the excellent team in the Service Department. I know I can count on them to deliver outstanding courteous service. The technicians always impress with not only with their breadth of knowlede, but also their sincere concern for the care of my vehicles, This exemplary service has added a whole new dimension to being a Mercedes-Benz owner.

Jdarling

Sep 29, 2016

From start to finish my husband and I had a wonderful experience in this dealership! Kind, knowledable staff that made buying our first used Mercedes a breeze. We were thrilled that they were not pushy at all but rather they educated us on the different cars we were considering. We needed to buy a car quickly because we had totaled our car and they made it happen for us. We would definitely buy from this dealership again.

nancyfowle688

Sep 29, 2016

The Mercedes-Benz dealership of El Dorado Hills provided a very positive buying experience. We went to do some fact gathering (only) and 4 hrs later drove home a brand new MBZ sedan. The dealership was very clean and nicely organized. The mgmt and sales staff were welcoming and friendly without being invasive or aggressive. Our sales rep (Greg Thompson) was knowledgeable, patient, and very personable (which is saying a lot because he gave us at least 1/2 of his sales day). We love our new car. It's gorgeous and drives perfectly. We thank our lucky stars that we "just happened" to drop into that dealership that day.

tmleister

Sep 29, 2016

The sales team was professional and straightforward. I worked with Shane. It was a great experience. He did everything he promised and was a pleasure to work with.

TOMLYNCHLISTINGS

Sep 29, 2016

Gayton DeRosa was awesome. You can tell when someone is honest & trustworthy & "on your side" to make the right decision moving forward . Gayton even introduced me to the very professional mechanic Herber, who showed me "what was going on". Our ML 350 now drives "like new". You guys made me a hero at home. Thanks So Much,Tom & Cynthia Lynch

cgalli

Sep 27, 2016

I had to trade my 2015 baby in due to family problems . They were very understand and heartfelt and I got a good deal and money back which I needed.

ROADSTERLUVER

Sep 25, 2016

Daniel took care of the problem with my car even thought I didn't have an appointment. It was diagnosed and repaired while I waited. Very much appreciated.

connie2

Sep 24, 2016

I enjoyed my buying experience at Mercedes Benz of El Dorado Hills. My sales person, Chet, was amazing and Adam in service is the best of the best !

radiakhan

Sep 23, 2016

I really enjoyed my car buying experience. Everything went smoothly. I will definitely refer this place to my family and friends. Customer service is excellent.

v33

Sep 23, 2016

I found the dealership sometimes gave me misleading information concerning the condition of the car, seemed to promote unnecessary service, did not follow up on issues and sometimes did not respond to my attempts to contact by phone.

CAC6588

Sep 21, 2016

Mercedes of EDH exceeds my expectations with their outstanding service. Thank you Don Vanderschoot for your superb service, attention to detail, commitment to your customers and your laughter.

michelesahm

Sep 20, 2016

The guys did a great job repairing my tire at El Dorado Hills Mercedes Benz. Thank you very much and have a very nice day.

lewis12345

Sep 19, 2016

Excellent rating for purchase of preowned vehicle. Bob Michalek provided excellent service during the purchase of my vehicle. Professional & knowledgable and willing to go the extra mile to support his customer.

blackatbantry

Sep 18, 2016

We have been assisted by Daniel Clark in service for many years. He is honest. His straightforward approach and tremendous attention to detail are some of the qualities that make him the best service writer we have encountered at your store or at any other dealer we have worked with. IF Daniel was not part of your team, we would probably need to take our business elsewhere.We have known Mike Sabbagh since he recently sold us a new c300. His no pressure and highly professional traits serve your company well. We would not hesitate to contact Mike in the future for our purchase needs.

Steve M.

Sep 18, 2016

From sales (leasing) to ongoing service after purchase, I have only great thinks to say about MB of EDH. Daniel Clark and Mike Sabbagh are the primarily the reason I will continue to lease or buy my vehicles from this dealership. Every interaction with employees of MB of El Dorado Hills is a pleasant one. Your customers can be a little snarky, but I have never experienced such incredible, professional and consistently fantastic service.

mylesborth

Sep 16, 2016

From the moment I arrived to the dealer to the moment I left I felt in good hands. Everyone was extremely friendly, knowledgeable and professional. Not only is it the best product money can buy, the staff is what did it for me. I'll definitely be back in the near future and recommend mercedes benz of el dorado hills to all family and friends. Thank you!

ARLINDAW5

Sep 10, 2016

I've taken my S420 to MB of EDH for service for years and have never been disappointed. "She's" considered a classic car now, so "she's old but special" and needs the best care because I plan on keeping her until the wheels fall off. I actually look forward to meeting up with my rep..Don Vandershoot because I trust that he'll always recommend what's best for me and my car. With that being said, when I acquired my CLK430 it was a no brainer that MB of EDH will take good care of my new ride too. Everyone I've encountered at MB of EDH has been nothing but kind and courteous.. I'm a pleased customer for sure!

NE75

Sep 10, 2016

The dealership did not know I had an appointment, even though I used their online scheduler to set my appointment. Also, I don't know how accurate their used vehicle certification process is.

xav54

Sep 10, 2016

I've been a customer at MB EDH for more than ten years. There has never been an occasion in which I have had anything other than great experience dealing with the sales and service staff. My first thought for any automotive need is MB EDH. I am and have no doubt that I will remain a satisfied customer.

fastella1

Sep 9, 2016

Purchased my third vehicle from MBZ of EDH. The reason is surely obvious. First Class Customer Service , both during the sale, and as importantly, after the sale. One of the most customer focused dealerships I have had the pleasure of working with . I really can't say enough about the folks there . Everyone treats you like family, and that has been consistent through all three purchases . Thank You to all the folks at Mercedes Benz of El DORADO HILLS. I do appreciate the way you do business. ALWAYS FIRST CLASS.Frank Stella

jram0s622

Sep 8, 2016

Don Vanderschoot handled the issue of the broken wood trim very well and professionally to my utmost satisfaction. He is truly an asset to the service department of Von Housen Group- MB of ElDorado Hills.

LALORI77

Sep 8, 2016

Don Vanderschoot takes excellent care of us! My husband and I both get our cars serviced at the El Dorado Hills dealership and always have a great experience.Our cars are ready on time and fixed right the first time.

RMEISSNER

Sep 8, 2016

Service was excellent. I got my replacement key the very next day and both the parts man and service advisor treated me great. Highly recommend them.

careyanns1

Sep 7, 2016

Adam is always so professional and thorough. He takes my car and my concerns seriously and never makes me feel like I am irritating him with my concerns. He's the best! And my car is always perfect when I get it back!

cassiohabib

Sep 7, 2016

extremely pleased with the level of customer services provided . Professoonal , fast and efficient . Adam made the entire experience pleasent . I would recommend it to any of my friends .

GHC

Sep 6, 2016

MB of EDH has always been there to support my vehicles. Sales, Parts, and Service. My experience has been that no need goes without being properly addressed.Thank you for your dedication and hard work. Being the best is a noted accomplishment.

csmith9179

Sep 4, 2016

Although I feel that sincere effort was made to solve the problem with my CLS 400, it still persists. The freeway noise continues from the driver side window. I have had this vehicle twice at the dealership for this problem. Additionally, the driver side door and chrome are not aligned properly. Another lesser issue has just occurred. The battery is my key has sworn out. My vehicle was purchased on March 28,2016. This seems abnormally premature for this to happen. My wife has a 2014 Toyota Camry which was purchased as a new vehicle. It has never had this problem in 2 1/2 years of service.

svenska2_2000

Sep 4, 2016

Loved our previous C-Class. Missed it when we sold it, so went back for another! Service is excellent (Daniel Clark is our service rep and we really like him).

FIREREP1

Aug 31, 2016

There appears to be some dissension between some of the sales personnel and the service bay personnel. The was a brief exchange of words that wasn't very pleasant when I dropped my car off for service.

renatoladines

Aug 29, 2016

I NEGOCIATED TO BUY THE CAR AS brand new but when i got home with car i notice that the milage of the car has already 300 miles and then there is another paper the it say 8 miles and their is word beside that say used . they it was brandnew .how can a car with 300 miles is brandnew the paper say it was used

honorthyelders

Aug 28, 2016

I know when I take my car in mainance, my advisor always alerts me of all repairs needed. Then he suggests which are required to keep the car in excellent operating condition and which can wait. Trust is important, they have earned mine...unconditionally!

rickc1

Aug 28, 2016

Went out of the way to get us the car with features we were looking for in a CLA 250Mercedes.We would definately buy a car from Mercedes EDH again.

CALIREDWOOD

Aug 27, 2016

I titled my review Confidence because I knew when I pulled up to the dealership in the front of a flatbed with my 2002 ML320 behind me I would be able to drive my car home that night. Daniel Clark and his team always do a great job in a timely manner. I didn't even have an appointment but Daniel greeted me with a smile. We spoke briefly about what my car was doing and he told me he would call me. He called me about an hour later and told me what was wrong and how much it would cost. During that call I told him about another problem my car was having. He again told me he would check it out and call me. Again he called me back, told me what was wrong and how much it would cost. He said my car would be ready by closing and that he would call me when it was finished. He choose to text me around 5 pm to tell me the car was ready. I arrived at the dealership around 5:30 to pick up my car. It was ready and like usual it was a lot cleaner then when I brought it in. It was like they had detailed it. I then drove home, like I knew I would with Confidence knowing all my car problems have gone away.I have been bringing my 2002 ML 320 for 9 years and my 2004 SLK 230 for 3 years to Daniel Clark and his crew. During that time they have never disappointed me. Every time they do the work in a timely manner and what they fix is never a problem again.

patrick.mackin

Aug 26, 2016

Repair to the back up camera in my wife's car was completed to our satisfaction. We will continue to use this dealership in the future.

Arturo M. Campos

Aug 25, 2016

As per your sales man, Robert Michalek, we were very please with his service in explaining the vehicle we decided to purchase. He was knowledgeable about this vehicle, professional, and very ethical. We were very please to have him as our salesman and should we decided to purchase another vehicle, we would look for him again. Thank you.

GENEPENN

Aug 24, 2016

Excellent repair advice and repair service. We have had our car serviced for 16 years since we bought it new at the Sacramento MB location. Have delt with Don Vanderschoot for the last 12 years. thanks

RCOMED

Aug 24, 2016

Daniel Clark is my service agent. He is excellent. My husband and I have all of our auto service needs performed at Von Housen Service Center El Dorado Hills. We always request Daniel Clark. He is superb and always tends to all of our needs in a courteous and thorough manner. We appreciate him!

Sksorey

Aug 24, 2016

Our service representative, Daniel Clark, has always provided outstanding service, and this time was no exception. We purchased our car in 2007 from EDH MB and have used the service center for all maintenance and repairs. Daniel has always provided efficient quality service to sum it up; a 10. The service is one of the reasons we will start with EDH MB when we look for new cars.

GDTAYLOR

Aug 22, 2016

I always appreciate the excellent service I receive working with Don and MB of EH. I have been gettingmy car serviced there for many years and it is always a pleasure. Thankyou.

MBZ BLING

Aug 22, 2016

Many years of a relationship with MBZ of EDH and have always experienced over-the-top excellent service! Jason Downing is a "10" when it comes to taking great care of his customers and their vehicle's service needs.

BASSARDMARCEL

Aug 20, 2016

Painless service experience! I stopped by on my lunch break and dropped my vehicle off. Gayton took care of the rest. I would definitely recommend Mercedes Benz of El Dorado Hills! A+

kenamy1993

Aug 19, 2016

I gave him this review because he has always helped me over the years. The service has been very useful, quick, and efficient. He is the best I have had.

S.GOOT

Aug 19, 2016

My overall experience with my last visit was average at best, to my surprise. My last experience with my service was excellent, and the service guy's customer service was impeccable. This particular instance, I was just disappointed with the overall customer service. It all started when I called the service department. This young woman answered and seemed to be very unknowledgeable, and not very professional. I expected more. When I worked through the service department to get my vehicle repaired (due to a break-in), I was again disappointed with my service guy. Gavin was a bit gruff, and not very customer service oriented. I had to call him after a week to see where my car was in its repair phase. So essentially no update or estimate of how long the repairs would take. Part of repair costs included cleaning the broken glass from inside my vehicle. Over the weeks after picking up my vehicle, I found large chunks of glass throughout my car. Very disappointed. Mercedes is an excellent dealership. However, I was simply disappointed with the staff and overall customer service. I would expect more from a dealership of this caliber.

LauraC

Aug 18, 2016

As always, the service at MB of EDH was outstanding. Gayton DeRosa went the extra mile to get a a lower priced wheel to replace the damaged one. It is a pleasure to have my car serviced here!

sandravastine

Aug 17, 2016

Everyone was very friendly and I was happy with the outcome. I was really pleased that you had someone there who could do a repaint touch up on where my car was hit by someone, and the service and retouch was done sooner than I expected.Thank you.Sandra Vastine

LJ Granite Bay

Aug 14, 2016

This is our third straight purchase from this great team at MB of EDH! Their knowledgable sales staff and experienced service and parts departments form a package that will give you confidence and quality in you purchasing decision. Give them a try, you'll truly enjoy the experience!

piagirl_2000

Aug 13, 2016

Outstanding customer service from every employee. They all make you feel important and are very knowledgeable. They make sure you purchase the car that's right for you without putting sales pressure on you. Great team.

DAVID43G

Aug 11, 2016

Dan and Don are a great asset to your Dealership. The wIting room is inviting, always clean. Loaner car helps a lot. Great job to everybody !

jhevpak

Aug 9, 2016

Shopping for a new car can be stressful as its a major purchase and is a big decision to make. But I trusted that I don't have to go through all this stress with the Mercesdez-Benz of El Dorado Hills dealer. This is my third time coming back this dealer since 2007. Last month, when I decided to go get a new MB, I contacted Pat Upright and told him what I have in mind and asked him to help me find one. I trust Pat as Pat has always done an excellent job and has always make me feel great walking out of the dealer with a new car. I have always enjoyed working with Pat and his team. Such as Derek Upright, Derek is a very nice, polite, patience n very helpful gentleman. As same as the finance manager is, Michael Marquez. They are a great group of friendliness people who always make customers feel trusted and feel great. I know that I do. Thank you.

suzipa

Aug 9, 2016

Very friendly staff and always thorough. The diagnosis and fix was accurate and timely. Best of all the visit was covered under the car warranty.

raulypon

Aug 8, 2016

When we arrived at the dealership, we were entertained right away by an employee who we meet at the entrance and was the one who introduced us to Chet Wagner. Chet Wagner then let us test drive the GLC300. Afterwards, he helped us find the car that we liked, a red GLC300 but unluckily it was not available. But he showed us the lunar blue which we ended up buying. Overall, we are very satisfied with our transaction on that day. He treated us very professionally.

ghalatak

Aug 7, 2016

Think twice before you trust the sales representatives of Mercedes Benz of Eldorado Hills. Based on the trust that I had on one of the sales rep from whom I had purchased a new Mercedes car last year, I had so trust on him that I just accepted his word on a used car that I was interested on to buy from them. He told me that the car is fully loaded and so on. When I was signing the papers I asked the financial manager about the cooling period and if I changed my mind for any reason, he told me that there is $250 penalty in 48 hours and $500 restocking after. I specifically told him that it is fine with me and I do not mind to pay if I have to. They sold me a Honda Civic 2013 for over $19,000.00I was excited and drove the car without paying attention to any details (at the same time I dropped my new car that they had serviced it around 4 weeks ago it was making some noises on the engine and I went to see them 4 times to fix the problem finally one of the technician said I had to drop it of over the night until they can check the engine when it is cold to find out about the problem) Next day when I went to drive the Honda Civic, and tried to adjust the seat but I could not find any buttons for adjustments and noticed that I if I want to change the seat to move forward or back or up and down I have to use the handles situated under the seatLess than 24 hours after I purchased the car I took it back, Financial manager was there and told him the situation and this is not the car that I was promised and expected and willing to pay the penalty of $250.00, he told me that they do not accept it because I did not pay $250 in advance. I was upset and put the keys on his desk and told him to keep the car , I'll pay for the car, and left his office.I asked from one of the employees for my car that I dropped off yesterday to be fixed but he said he did not know about it, to make it short I found my car parked on the side with my keys still inside the car without fixing or touching my car. It got me more disappointed and went home. Around 2 hours later one of the employees rang my doorbell and said he is dropping off the car. I asked him to take the car back until I talk with their manger.Late at night when I was going out surprisingly I noticed that he has dropped the car keys on the door mat and car was parked in front of my neighbor's house.I made a mistake by trusting one of the most prestige car dealer's representatives not only in Eldorado Hills but in the world.I will pay for my mistakes and pay my payments to the last penny but there is one thing for sure that although I still have problem with my new Mercedes Benz car and it may give the car some bigger problem but I am not going to take my car for service to Mercedes Benz of El Dorado Hills any more.There are 2 simple question from the El Dorado Hills manager, 1- is this the way that your company gives service to their customers?2- Is this the way that you respect your customers who is paying over $19,000.00 for a used trade in car by instructing them to drop the car keys behind the door on the mat and park the car in front of the neighbor's house.Don't you think that it is yours or one of the your employees duty to at least call your dissatisfied customer and find out what happened?

gigimanthey

Aug 5, 2016

It is always a pleasure to drop off our Mercedes for service at Mercedes-Benz of El Dorado Hills. The employees are always very pleasant and go out of their way to help in any way. If we have to wait, that experience, too, is pleasant. We enjoy a cup of brewed coffee and sometimes a fresh donut while waiting.

prtravel

Aug 4, 2016

Took our new GLA250 in to repair rim damage, ran to close to curb! Met with Gayton DeRosa the Asst. service manage . Car was ready when he said it would be and the rim looked like new. Love the wonderful coffee they serve while waiting. Facility is beautiful. Car came back fixed, clean and on time.

TRIKIDIKI

Aug 4, 2016

Assistant service manager Don Vanderschoot has cheated me for the last time. Just got home from the El Dorado Hill's Mercedes dealer after being called a liar. I guess I'll have to take them to court. Had my fill of being cheated. Time for Vanderschoot to retire. He had my car for two weeks to change the engine and repair and re-cover the sunroof cover inside the car. After the first week I called to see when the car would be ready and was informed it was ready. After finding a ride to the dealership I quickly realized that the sunroof cover was repaired but not re-covered. So as I had already paid the bill ($224.10) for a engine oil change (which I supplied the oil and filter) and for a"estimate" to repair my drivers side door lock and close assist. I asked for these things to be repaired. I love my car and want EVERYTHING fixed. The wife and I just cannot communicate with vanderschoot. I've had my car at this dealership many times and requested REPEATEDLY to have the tires pressure set at 35 psi front and 40 psi rear as the car came with larger than original rims. I could go on and on about the deceptions I've gotten from Mercedes Benz of El Dorado Hill's. The wife is all upset now because of don vanderschoots lies. I have the repair orders that prove he screwed up. The guy talks to you about your car while typing up someone else's repair order. The service manager will be back on Monday. I refuse to accept the way I was just treated by don vanderschoot I am not a liar. I even had the repair orders with me which he refused to even look at. At this point I do NOT RECOMMEND THIS DEALERSHIP FOR ANY REPAIRS.

gary.smith

Aug 3, 2016

I would highly recommend Mercedes of EDH, not because Mercedes makes an excellent car, but because of the great Service Team. Everyone involved knows who you are and takes the time to make sure all your needs are met. Mike is a very personable sales guy and Don is the best Service Writer.

dhonrubia

Aug 1, 2016

The staff are very friendly, courtes and helpful. My family had a wonderful experience. The buying experience was not a hassle at all and was easy.

amyweathersbee

Jul 31, 2016

We leased another car with Mike again . He is fantastic. Ryan showed us Mercedes stands by their word.. This is truly an Awesome team to work with!!

SHIRLENE.L.MARTIN

Jul 31, 2016

Dan, provided great customer service over prior to the 4th of July weekend. We had issue with are car and Dan (Service Mgmr) squeezed us to make the necessary repairs prior to the holiday.

DIELSRANCH

Jul 29, 2016

Great experience again Don always takes care of our vehicle with top of the line care I will always consider M. B. as the best vehicle choice because of service and proximity.

george_urbani

Jul 27, 2016

They had the tire in stock, and the wheel repairman was available. Don was able to get the work done in a reasonable amount of time. M y only issue is that the cost was somewhat high,

ronrodriguez

Jul 26, 2016

My salesman, Paul Antoci, was one big reason I bought the car. Paul was polite and gracious during the test drive, answered all my questions, did not made me feel pressured to buy the car. He also made follow up phone calls to me after the sale to check if everything was okay. Overall, I am pleased with my car purchase and the professional service and attention I received from my salesman.

paul.guillory

Jul 25, 2016

This was a great car-buying experience. I purchased a new car for my wife for her birthday and our wedding anniversary. Two days later, she decided the car just wasn't her, and she wanted her old car back. I immediately went back to the dealership to see what our options were, knowing this would cost me an arm and a leg to reverse the purchase. However, to my amazement, Patrick (Sales Manager) and his team (Paul & Shane) went to work to save my butt and make my wife happy. In short, they found the car she wanted and had it shipped to the dealership the very next day and didn't charge me a penny for reversing the deal.I couldn't of imagined a better outcome.

6g Schnell

Jul 24, 2016

Daniel and crew did a great job with finishing all work in one day, car was clean and ready for pick up when promised. Professional and high quality are the first two words come to my mind....

DSRRICHTER

Jul 24, 2016

Working with Don to repair out 2005 G55 was an excellent experience. Don was quick to returns calls and answer any questions thoroughly.Thank you,David RichterThe Sam Gordon Family Ltd. Partnership

Lynnie

Jul 24, 2016

Daniel Clark is the only reason why I return my Mercedes Benz to the dealership for service and repairs. Daniel is extremely professional and his experience with MB products is over the top. The main reason why I will purchase my next MB (3rd MB) is because of the service Daniel offers to his customers. Simply put, he is the best thing Mercedes Benz of El Dorado Hills has to offer!Thank you Daniel!Lynn Malaspino

williambargar

Jul 16, 2016

Received a quick appointment at the time I wanted within 24 hrs of calling. While I waited for the fast service I managed to shop for my next Mercedes. I test drove several vehicles and I believe I have found the one I want.

R.PENN

Jul 14, 2016

My brother, his son-in-law and I trust/rely on Service Advisor Don Vanderschoot for our four Mercedes Benz vehicles service- repairs. Don always exhibits integrity.

susanhouk

Jul 14, 2016

Service is usually completed on the same day as appointment. A rental car or shuttle is offered for my convenience.I am called as soon as car is ready for pickup.

KARIEIDE

Jul 13, 2016

The customer waiting area is extremely welcoming and so is the service support staff. Daniel our Service Advisor was timely, efficient, and over-all extremely professional.

JoeE

Jul 12, 2016

Don is great to work with. Provide daily updates during a very long repair period. Pleasant surprise of Mercedes warranty coverage of a specific item.

rose6331

Jul 10, 2016

Excellent service always . Daniel always treats us like family not as we were just another customer. Everyone also go's the extra mile to provide the service that one would expect from Mercedes .

Indian Wells GL owner

Jul 9, 2016

We especially enjoy the springtime cleaning and servicing. The car comes back looking like new. The ride is greatly improved and the interior clean as a pin.

nelson

Jul 9, 2016

Daniel Clark is Number ONE when it comes to Service and Customer Service.He has provided me with excellent service on four Mercedes Benz that I have owned over the past several years. I always know that I can trust Daniel and his technicians to treat my car like it was his car. Always Excellent Service.... and Bobby is always on the spot when I need a ride.

mohawk8766

Jul 7, 2016

Daniel Clark has been my service adviser for over 10 years. I have been very satisfied with all of the service work done on my 2005 C240. It is easy to make an appointment online and I have been impressed by Mr.Clark's friendliness and expertise.

Art Gonzalez

Jul 6, 2016

Don was gracious and attentive to my vehicle's needs. The service department was short on loaner vehicles this particular morning however Don made sure that the service on my vehicle was expedited in a timely manner. My wait time was very reasonable.

Lesliestevens

Jul 3, 2016

Overall it was a great car buying experience. The sales team was friendly, fiancing was fast, and I love my New Mercedes!

mehha

Jul 2, 2016

For past 17 years I owned Lexus so this is my first Mercedes and I couldn't be happier with Mercedes Benz of El Dorado Hills. Daniel Clark is great to deal with. I would definitely do all my supervises here. Thank you for great service.

hhanson

Jun 30, 2016

The staff seemed to work extremely hard to meet my needs. Everyone I came in contact with was extremely friendly and courteous. Overall it was a great experience.

Dick Hart

Jun 29, 2016

We (me, husband) don't own MB's anymore but our son does and when his car needs a repair we get somewhat involved. We are aware the most recent repair led to some drive off problems that really upset everyone but MB seemed to make good on their share of the problems stemming from the repair. We deal with Daniel Clark and we have full confidence that he will return the car in top condition and provide full service while the car is in the shop. It's a pleasure dealing with Dan and the dealership

Never again

Jun 27, 2016

Terrible service and an arrogant salesmen. I got the feeling that there's a sense of entitlement as they are the only dealership in EDH.

cjjsmeek

Jun 25, 2016

My battery under the hood went bad. I went to the dealer and Dan Clark said "No problem" Come back at 1:00pm and we will fix it. They did! Not only that, they washed the car, and reset the tire pressure.

mkcindy

Jun 25, 2016

Brought car in 2 times & still not fixed. Drove 2 hours each time & each time it's something different they need to order

spencemel

Jun 25, 2016

Polite, courteous, dependable, expert. Easy to schedule a appointment. Discount on service fee given. All work completed in a timely and competent manner. Satisfaction guaranteed.

smith_art

Jun 24, 2016

EXPERIENCE WAS GOOD UNTIL I GOT TO THE FINAL SIGNING. PAPERWORK WAS FLYING BACK AND FORTH SO FAST THAT I COULD NOT KEEP UP. I SIGNED IN THE WRONG PLACE TWICE. I WAS PROBABLY OVERTIRED.

TJCONSULTING45

Jun 24, 2016

Facility, Personnel, and Service was superb. Fast and respectful as well.I would like to comment on your E-Mail yesterday advising me to re-sign up for my entries in your website. First you stated that my last visit was in the year 1900, and I was not born until 1937. There was no was to change that entry. Next I tried to register and the machine locked up after clicking on the advance key. Just for your information, I do not have a SMART Phone so the entire episode was a waste of time. Don't pidgenhole everyone into compartments without knowing what you are talking about.

califdale

Jun 23, 2016

From sales, financing, and service, this dealership leaves no question that customers are key. Accordingly, I have purchased two new cars here. A great staff!

rboldrini

Jun 21, 2016

This is our first Mercedes and was vert delighted how we were treated and how friendly all employees were to us, it was one of the most enjoyable car buying experiences.

stevebertino

Jun 21, 2016

Always a pleasure to visit the MD ED Hills dealership with professional low pressure selling. Will refer my daughter Brittnae to Mike for a new lease.

ericreyes1976

Jun 19, 2016

Don Vanderschoot is great to work with. After a previous experience with another service advisor (who thankfully no longer works there), I have had nothing but great service from Don. He is attentive, professional, knowledgeable, friendly and his high standards of customer service is second to none. It is not only the service experience, but the character, genuine interest in doing the right thing that sets Don apart from the others. Thank you for your beliefs, authenticity, and friendliness; people do take note of that!

lwalker646

Jun 18, 2016

Excellent service with all of the cars I have purchased from this dealer. Eric was very through on the new features of the SL 400.

DT268

Jun 16, 2016

Great service and communication. I could not have been happier with the level of service I received. Truly validates why I buy Mercedes vehicles. Thanks

MAINSLP

Jun 15, 2016

The dealership was very busy the day in got my smog check. Gayten is my regular service person, he did a terrific job of getting my car in and taking care of many other customers who were not his regular customers.

MICHAELNFANOUS

Jun 14, 2016

Do always responds to my servicing questions and willing to help every time He is always courteous and a professional. He is the reason why I am loyal to MBZ.

Jim

Jun 13, 2016

I had my GL450 first year service and Don and his service team provided great service. I felt great to have someone I can truly depend upon for excellent service. Thank you Don.

Pilates Judy

Jun 13, 2016

My 2003 ML500 has 230,00 miles on it and runs great. It has always been serviced by MB El Dorado, from day one. It looks great, drives great, runs great. The service dept keeps me informed of anything that needs to be done. Daniel Clark is fantastic. He always lets me know what is happening with my SUV. This is the best dealership I have ever been to ever. I never feel uninformed.

SHARONSCO

Jun 12, 2016

I Live in Rocklin but prefer dealing with Daniel at el dorado hills -- he is the best!Work is also done to my satisfaction first time.

SANFILIPPOPAULINA

Jun 11, 2016

I was there for general check of car and receive fast and really great service. A bit expensive, but worth the cost with the detail and care they give to each car.

artquinn7411

Jun 10, 2016

Daniel and the service team at Eldorado Hills pursued an elusive issue with my E550. They tested and evaluated my car for several days until they found and rectified the problem. Once that was done it led to a related repair which they again addressed to my satisfaction.The trait that I want to emphasize for Daniel and his team is integrity. It is refreshing to have someone I can truly depend upon for excellent service.

DELIAFM

Jun 9, 2016

My 2003 C240 HAS BEEN KEPT IN GREAT RUNNING CONDITION BY THE SERVICE TEAM AT THIS DEALERSHIP. WOULD NOT CONSIDER GOING ELSEWHERE! GO THERE OR GO NOWHERE.

home2

Jun 9, 2016

Great service always! We have two cars we take here and always receive the best service. Easy to schedule, pleasant to deal with, and they get it done quickly.

deubanks0

Jun 8, 2016

Mr. Vanderschoot takes excellent care of my service issues. I feel that I will be a long standing customer due to the care that Don provides.

Satisfied customer

Jun 8, 2016

Customer service at MB of EDH is the best service I have ever received in my life.They really go above and beyond to make sure that the customer is satisfied.

SJDJNELSON66

Jun 7, 2016

We are always very pleased with our customer service representative Gayton!!! Our maintenance service appointments have always been outstanding!! Our estimates were accurate and our vehicle was ready when promised!

gail.riggins

Jun 5, 2016

Called because I had apparently run over something on I-80 between Reno + Truckee, and it was caught under vehicle and banging around. Stopped 3 different times to look under and to look for body damage, but could see nothing. Worse banging was going through Auburn, and girl on Service Department phone with me could even hear it. Even sounded like it was hitting rear glass on drivers side, but could only see a shadow in rear view mirror (Alien under there!). I Believe it actually broke loose at that point, because the banging then abruptly stopped. Drove straight to dealership + Don V rushed me in with no appointment. Put vehicle up on rack, and nothing was found. So I did lose it back in Auburn, and no noises since. Great service team response, and appreciated the rush to check this out!And no charge for the visit!Love you guys!

fastella1

Jun 3, 2016

Recently made my second purchase from Eldorado's Hills MBZ. First experience was so good, I decided I wanted a Mercedes . Again, both the Mercedes CLS 500 and the purchase experience have both exceeded my expectations , which were already high . I will continue to purchase from this.dealership. Thank you Clark,Kevin,Rocky,Adam,just to name a few, and everyone I had contact with , for providing an outstanding purchase,service and parts experience once again. Sincerely, Frank A. Stella. Cameron Park, CA.

jeffw

Jun 3, 2016

I had tire damage which I needed fixed immediately so I could travel to Oakland that morning. My work was completed quickly and I was on my way. It was outstanding.

baumers12

Jun 2, 2016

The first couple times dealing with service center I wasn't impressed with service. Now that I only deal with Daniel Clark I am always 100% happy. He always goes out of his way to make sure everything is completed to my satisfaction. He will always check back later and make sure it's still running smoothly. He is the best.

AL.KOLTHOFF

Jun 1, 2016

Dan Clark is a great Service Rep. He is more knowledgeable that another Service Rep I have met in my 59 years of car ownership.

ML350driver

Jun 1, 2016

The customer service here is top notch. I have taken my cars here many times. Only once did I have an issue. Once the dealer was aware of the issue they did everything possible to correct the issue. They went above and beyond to make things up. They are great. No one is perfect. It's how you handle the situation when a mistake does happen. My service rep Don. Made things right. I fully trust them with my car and all future needs.

bonniejames24

May 31, 2016

No other dealership compares to this one! I will be sticking with this shop for many years to come. Adam & Chet are the best resources.

galstyan44

May 31, 2016

The staff seemed understanding, helpful, patient. I do not remember the guy's name that helped us but he was great he knew exactly what he was doing. There was a guy before him that helpes us seemed like he was new he didnt really know how to answer most questions we had, so he called his friend over to give us all the answers we were looking for. He knows how to talk things thru, how to convince his customers as a sales person working at a dealership. Love the car its a safe and gorgeous car for a girl to drive. I would give the sales guy a raise for his knowledge and a 5 star, thanks for your time.

Isaac1026

May 31, 2016

We were very pleased with the service, They did the Cilajet on our car . They worked around our busy schedule's and let us have a loaner car for over 24 hour free of charge . When we picked up our car they cleaned the inside and out better than most places you pay for a detail .. We are very happy with Mercedes Benz of El Dorado Hills .

LHANSEN311

May 28, 2016

Gaton DeRosa is my service manager and has always given exemplary service and attention to detail. I've never been disappointed. My last service involved repairing the rear cargo door, and Gaton made sure it was taken care of in a timely manner. Always the best service with Gaton!

JHOJNY

May 27, 2016

The service was good, quick, and done in a few hours. I got the car after cleaning, facility was clean and everything looks nice. Technician explained me everything very well.

NOEL.TABOTABO

May 27, 2016

Mercedes Benz of El Dorado Hills provides Outstanding Customer Service and will do everything to fix your vehicle. They will accommodate you with transportation while your vehicle is in the shop. All employees I've encountered were very nice and accommodating most especially my Service Advisor. They go above and beyond the call of duty..

artquinn7411

May 26, 2016

Shortly after i received my car back form its 40K service, it began to act adversely. Power would cut on and off abruptly as would severe braking on a single front wheel. This was alarming as it occurred at random intervals. Once I felt that it was a service issue, I contacted Daniel Clark, who kept the car for several days, determined to locate the source of the problem. Eventually it was diagnosed that at the time of sale a tire switch had occurred (we did not like the racing tires which were noisy and hard that were on the vehicle ao the sales staff arranged for different tires to be fitted). According to Daniel, the incorrect tires, nearly 1/2 the height specified for the vehicle were installed. When new tires were put on the rear of the vehicle at the 40K service, the correct tires were installed on the rear wheels, creating a differential tire size/spin which the computer diagnosed as a slide. The computer locked up wheels, cut power etc. to correct the perceived spin. This was remedied by complementary tires of the correct size installed on the front. Many service managers would not take the time to find an unusual and dangerous problem as Daniel did. I really appreciate this dedication to excellence and his belief that an unusual and potentially dangerous problem had developed.

joe6777

May 22, 2016

Trusted and exceeding my expectations is the norm for this dealership! I propose the highest recommendations and referral to everyone. The service department is the most responsive and supportative in all of Nor Cal. I have supported them almost 10 years and fully expect to continue!

Yuriy342

May 22, 2016

Best customer service ever! Nick was so helpful and easy to work with. He was very knowledgeable and delivered everything promised. I couldn't have asked for a better experience.

trishgraham

May 21, 2016

Ieverytime I walk inside I'm greeted with a warm welcome. Mike always make an effort to come out and say Hello, even though I bought my car over a year ago.Dan in device takes great care of me!

RONALD.D.SMITH

May 20, 2016

Don Vanderschoot was very professional, did everything we discussed, got me on the road at the time promised. He's great.One of the items I asked to be looked at was the trunk lid when closed had a small upward gap, I asked if it was an easy fix to go ahead and do it if not it really didn't bother me that much. Not sure what the mechanics did when they looked at it but since the visit the trunk lid is worse, now it will randomly close while getting things out of it, gap is 3 times larger.Just frustrated, seems like you visit a dealer and things get worse, maybe it's random, maybe it's not.

QueenBee

May 19, 2016

My auxiliary battery light came on. Don Vanderschoot and his service team promptly diagnosed the problem without any hassles. They replaced the battery under warranty, checked for any recalls or service bulletins and washed my car inside and out. Awesome team!.

roddaug

May 18, 2016

Gaton DeRosa has a comforting personality that makes you feel welcome as soon as you see his welcoming smile! He took care of the problem with the car and I was out of there in no time. As usual I felt comfortable and visited with Robert Michalek and several other folks while I was there. Service was great and the vehicle clean when I picked it up. What more can you ask for?

BUDPHILLIPS

May 17, 2016

Good and prompt service for my car's A/C problem and solution. I was told that the battery was going to need to be replaced. It seemed to be functioning properly, but I gave my authorization to replace it.

knoxsylvia3

May 17, 2016

My car is very new however, i have been in for service to install equipment. The work was done in a timely manner and the product is great so far. Adam in the service department, per my experience and perspective, is approachable - genuine - caring - honest. Who could ask for more?

lorisrivera

May 16, 2016

I spent a lot of time in other dealerships, I've must have gone to at least 50 other dealerships, before considering Mercedes Benz of El Dorado Hills. Once I got in communications with their internet sales department, from my first call, I knew they were going to be different. They exceeded my expectations and in just all aspects. I didn't feel haggled or any pressure at all. They made me feel very comfortable through the whole process and got me a great deal, that I thought I wouldn't qualify for. They really stood out for me in just the way they carried out a professional deal. They also did something that I've never seen before, they called me back a few days later after driving away in my new car, that they were able get a even lower rate with the bank. Wow! I will continue my business here and encourage anyone to come buy your next car here.

bonjimhome

May 11, 2016

When you buy a vehicle at Mercedes-Benz of EDH, it is not a one-time transaction. The staff continues to assist with any learning curve that is needed in a friendly, helpful manner. The honesty and helpfulness of the representatives with whom I worked was unequalled! Mike Sabbagh was the sales agent, assisted by Shane Lundy. I was introduced to Pat Upright, the Sales Manager, and he personified the spirit of the entire agency. I never felt pressured or hurried; in fact, it was a feeling of being with family. I bought the GLC300 and am so excited with it! There are not enough superlatives to describe my experience.

Sacramento, Christine

May 11, 2016

I brought my car in for service and had the opportunity to drive the GLA as a loaner. I worked with Bob to review all of my options with ore-owned, new and lease. Bob was very knowledgeable and continued to follow up with me, without being pushy. I finally purchased a new GLA and it was a positive experience working with Bob from start to finish. I am really happy with the GLA, exactly what I wanted.

SEEMINUS

May 7, 2016

I purchased a Mercedes 4-5 months ago. When on the freeway my car started behaving like the gas peddle was stuck down. Very scary for my family who was in the car with me. I pulled the car off the freeway and had to actually turn the ignition off to stop the car from rolling through a red light because the brakes could not hold me. I checked the peddles and surroundings of the car and again started the car .. same thing, immediately the car would accelerate without pressing the gas. The ignition was turned off, waited, and tried again 2 more times. On the third try, it behaved properly. I drove it immediately to Mercedes dealership. Since it was a Sat afternoon, they explained that they probably would not be able to look at it until Monday and gave me a rental free of charge (read on for more on this). I received a call Monday evening telling me nothing could be found to cause the problem and the car was ready to pickup. There was an issue I mentioned when leaving the car on Sat that the car was shaking once when I put in reverse and they said that an adjustment was made to correct that. Since it was late Monday they said I could pickup on Tuesday morning. When I picked up, I waited about 45 minutes for tjem to find my car which was apparently misplaced. When it drove up, the driver explained that they didn't have time to wash it so I could bring it back anytime and they would do it for me. I explained that I had waited so long that another 10-15 minutes wouldn't matter and they could take it back and do it now. 45minutes earlier when I told them I was picking up my car, they said I owed them $10 for the loaner. I told the lady that there was no mention of being charged when I was given the loaner (nor had I ever had a dealership do this before). She said "its standard" ... since I didn't want to argue with her (and I didn't know I would be waiting around another hour for my car), I paid. Just last night, I found the original loaner agreement I signed which states $0 charge everywhere, even on a $10/gas charge which was marked $0. Hence, my title of this review being "$10 for a car wash". Not a good demonstration of customer service, quality, or value at this visit.

jimgeyer66

May 5, 2016

This was our annual service and also the end of our warranty service. Everything was first class as usual with a Mercedes dealership. All issues were taken care of and car was finished when promised.

mochakell

May 5, 2016

I AM A REPEAT CUSTOMER. SECOND VEHICLE I HAVE PURCHASED WITHIN A YEAR FROM PAT UPRIGHT. SALES EXPERIENCE IS ALWAYS EXCELLENT AND KEEP IN MIND THAT I LIVE ABOUT THREE HOURS AWAY AND CAN GO TO CLOSER MERCEDES BENZ DEALERSHIPS HOWEVER THE SERVICE AND SALES EXPERIENCE ARE WORTH MY TRAVEL TIME,

Sacramento, Christine

May 5, 2016

I began my service experience with Daniel Clark a few years and I was so impressed with his customer service and care. A friend recommended this dealership, even though I am in Sacramento. Now I know why! Thanks Daniel for you service.

Bielefelder

May 4, 2016

The facility and staff are what you would expect from a Mercedes dealership. The service is always professional, competent, courteous and accommodating. Keep up the good work, guys!

tperez_486

May 4, 2016

I had a wonderful experience. All the staff here is great, from sales to service. Highly recommend. I wouldn't change a thing about this dealership.

rajinimathew

May 3, 2016

Bought CPO C250 from here and enjoyed every moment I was there in the showroom. Pleasant environment and very knowledgeable employees, have already recommended to couple of my friends

ADRUMMOND6

May 2, 2016

Daniel is an asset to Mercedes and I always look forward to working with him. Thank you again for the excellent customer service.Alina Drummond

Jw91267260

May 2, 2016

I have new tires on my E350 coupe. Adam helped me out with professional service. I will surely go back to this place for my future services and new cars. Thanks Adam.

lydiadevolder

May 1, 2016

I showed up in sweats with two of my kids!! Bob at Mercedes if EDH was extremely professional and did not judge me which is what happened at both the Vacaville dealership and the Rocklin dealership at both those places they acted very stuck up as if I couldn't afford to buy a car there. I have been a Mercedes owner since 2007 and I am a Real Estate agent who just happened to be on my day off. Bob helped me and treated me like royalty and I left with a car!!

kkgebhardt

Apr 29, 2016

I don't like spending a day at a dealership to purchase a vehicle. Clark Courtney agreed to a fair price without me setting foot at the dealership. A few texts and phone calls and it was done. It took less than 30 minutes at the dealership to sign the papers with Ryan and drive off with a great vehicle for my daughter..

LauraC

Apr 29, 2016

This is an outstanding dealership. Everyone is friendly, courteous and helpful. Communication on the status of my car is always excellent. It is also a very comfortable place to sit and wait when it is necessary. I've never dealt with a dealership of such quality and I highly recommend it.

ray41udon

Apr 29, 2016

Easy buy , no hassle, friendly sale. Over all im very happy with my experiences at el dorado hill mercedes benz. Will come back again for my next car.

TAMI.HOLDERBY

Apr 29, 2016

Every time I have my car serviced at Mercedes El Dorado Hills I am more impressed. All of the employees are friendly and great you with a smile. The facility is comfortable and nice. Most of all Dan takes great care of me. Always updating me on my car and making sure I'm comfortable as I wait. This is what customer service is all about.

VR

Apr 29, 2016

I just bought my second vehicle from MB of El Dorado Hills. Mike sold me my first car and my second. Buying a vehicle here is the most pleasant experience I've ever had. I will continue to purchase my vehicle here for the simple fact that this dealership and staff are superior to any other dealership I have been to.

ABNDOC

Apr 28, 2016

I'm 72 best dealership I have ever had bar none. Friendly, courteous and right on the ball. Super treatment and service. They bring my car back clean and in tip top shape every time, I trust them to do it right.

lindazuckerman

Apr 28, 2016

MBZ of El Dorado Hills offers superior service. From the moment you arrive they greet you by name and are very welcoming. Don, our service rep, appears to act as our advocate rather than an employee. Their knowledgible expertise is readily apparent. We have quite a commute to their site but it is well worth it. Do to their gold-standard of service, we only buy our MBZs from them. The service department represents El Dorado Hills MBZ well. Both of our autos have received excellent care. They need to be commended and applauded! Ed Zuckerman I would be remiss if I did not mention both Bobby and Clark as stellar representatives at this dealership also!

SELIASON

Apr 27, 2016

Incredible people, service and experience every time I am at the dealership! They always make sure I am taken care of and explain what is being done and what needs attention in near future..

karenhenson

Apr 26, 2016

I am very happy with EDH Mercedes. We have purchased our last 2 Mercedes from EDH Mercedes!! We plan to continue with this awesome dealership!We do not live near EDH Mercedes but are so happy with them that we have our services with them and continue to purchase our cars at their dealership.........definately worth the drive!

rjcoysen

Apr 26, 2016

I was pleased with the quality of the service and appreciated having a clean vehicle upon picking up my car. I also appreciated having the bottled water available.

RUNNINGGOLDOAKS

Apr 26, 2016

It's a good experience A to Z. Easy to get appointments, Don Vanderschoot takes great care of us, we trust him and the the work that's done on our Benz. MBZ of El Dorado Hills has our trust...Joe Mauzy

DSMERLO

Apr 24, 2016

All was good and treated well. Rep made sure my son and I had loaner car. Needed to get him to school and back. Really appreciated his efforts.

DDachtler

Apr 23, 2016

The total service team is great! Dan and his team always take care of me like family. Both of my cars always run great. I never have any problems.

moorecarstm

Apr 23, 2016

Best car purchasing experience, Would and do recommend purchasing from this particular dealership . The experience was as I expected excellent, Will continue to bring the vehicle there for future services . And I do enjoy the emails and updates.

nnprice

Apr 23, 2016

I could go to many dealerships to buy a car. I could to closer dealerships for service but why would I? Very person you meet gives that little extra to make my experience a joy. Gay ton, my service rep is well experienced, never rushed, friendly and a pleasure to work with. I would recommend Elk Grove Mercedes dealership to everyone. I would imagine my next car will come from there as well.Nancy

fschardt

Apr 22, 2016

Very professional and helpful at all occasions. This is our second Benz and we are very please with the cars and the service we have reveived from MB or EDH.

ASGTIKAL

Apr 21, 2016

On time service I arrive at 8:00 am car done at 9:00 am excellent !!!! Waiting area great with coffee and bagel and big screen TV very relaxing area

cindyslk

Apr 21, 2016

My 190E always receives outstanding service at Mercedes Benz of El Dorado Hills! It has over 500,000 miles and is still going strong thanks to the outstanding technicians in the Service Department. My service advisor is amazing. He is extremely knowledgeable, efficient, helpful, and kind. It is such a pleasure to have my cars serviced at Mercedes Benz of El Dorado Hills because everyone is so friendly, welcoming and helpful. The facility is so inviting and it is worth driving 26 miles one-way to receive such quality service.

marylynbarnett

Apr 21, 2016

From the moment I drive my car up to the check-in stand to the moment I drive home, I know my car will be expertly reviewed, repaired or given the proper maintenance. I will always know ahead of time what is being planned or what has been found for maintenance or repair. Don Vanderschoot is my usual contact person/representative who handles the forms for the maintenance/repairs. Always considerate and accurate in all his dealings. All the employees at Mercedes-Benz El Dorado Hills conduct themselves in a friendly and highly professional manner. I appreciate everything they do.

acarpiojr

Apr 20, 2016

Great customer service from beginning to end! Always been a great experience getting my car service with El Dorado Mercedez Benz and i have always recommend this dealership even with friends and family.

IHeartMercedesBenz

Apr 20, 2016

This dealership is hit & miss when it comes to the Service Department. Many time I have had Dan Clark and he truly is a great advisor to work with...very professional, provides the facts and gives you a good experience. Today was a miss! I had the displeasure of working with Gayton today and I wouldn't recommend him to anyone! Do yourself a favor and request the best...Dan Clark!

shbrink

Apr 15, 2016

MB of EDH is what car buying and service is supposed to be like...an enjoyable experience with friends helping to purchase and maintain a world class automobile. These guys are honest, sincere and willing to work with you to make all parties happy. I'm very busy with running my business and rely on these folks to know their industry and tell me what's best. They haven't failed as I just purchased my 4th vehicle from them and have referred countless other happy, loyal customers. Thanks guys!

GEORGEMEZZIO

Apr 13, 2016

Brought in a 1999 230 slk, our 1st. Mercedes, that we had purchased from a friend. The car was not used much in 3 yrs. Don took wonderful care of us and this little gem!! Could not have asked for better care or service!

dmanukyan

Apr 11, 2016

I have always avoided dealerships because of the time it took to complete a single purchase, but I'm really thrilled to report this purchase took less than an hour and the follow-up items were submitted quickly and efficiently. Robert is great and he understands the time factor when closing the deal.

mysoftail

Apr 11, 2016

Thanks to Dan I was taken care of on this visit but am concerned about the future. I recently purchased a certified E350 and also bought the extended warranty. Prior to purchasing the warranty I asked what is covered. I was told by the finance guy, "what ISN'T covered" and he proceeded to say that maintenance items are not covered and listed them. I left there feeling really good about my purchase. This is where the service from Dan comes in....my back screen went out after 1.5 months of having the car. Dan tells me this may not be covered. I then recited what the finance guy told me. Dan covered my screen and gave me new wiper blades! Thanks a lot Dan for helping me out!Apparently this is common practice from the sales department. Shameful.....

bdkish

Apr 10, 2016

When customer drives in for appointment they have paper work ready with great friendly people such as Bobby . This is personal service.Satisfaction comes from quility work and your car is returned cleaned with out grease on steering ,door handles and floor mats. I believe your techs understand they are representing satisfaction first time and every time.

Chuck Wiebe

Apr 9, 2016

Came to the dealership with a leaking tire without an appointment. Don and the staff at MBofEDH were very accommodating and worked diligently to get the tire issue corrected and have my car returned to me as quickly as possible. I bought my car at this dealership and have found their customer service, both in sales and service, to be excellent. Would highly recommend this dealership and their service team to anyone.

MARGOBWORLD

Apr 9, 2016

I HAVE BEEN DEALING WITH DON FOR YEARS. HE IS ALWAYS HELPFUL AND GETS THE JOB DONE.A TRUE PROFESSIONAL. I AM GLAD HE IS A PART OF YOUR TEAM.

Pilates Judy

Apr 9, 2016

My 2003 ML500 was purchased and is serviced by MB El Dorado. She is still beautiful and runs perfect with 281,000 mi. Nothing else to say...Oh, and Daniel is the best service mgr ever!

Stefanie Carpenter

Apr 8, 2016

El Dorado Hills Mercedes-Benz has the most outstanding team--from sales to finance to service to parts to the gentlemen that greet you at service to the folks that bring your car after it's been serviced!! Thank you--it's so appreciated to be taken care of so well!!!

Snyders

Apr 7, 2016

After several attempts to eliminate a tire balance issue (I'm picky on this stuff), Don recommended a Force Balance. Ya Hoo. Problem solved. MBZ rides like a dream

TIERNEYLEE

Apr 7, 2016

They went out of their way to make sure everything was to our satisfaction. The quality of the work was excellent. They communicated with us throughout the repair process.

HEATHERMIGLAW

Apr 6, 2016

Charge for work performed seemed excessive. ($560). My usual Service Mgr., Don Vandersloot, was not available. After spending around $1600 the previous week on my other vehicle (ML320) i had hoped for at least some discount but received nothing. The Service Mgr. misplaced my telephone #s which caused me some minor problems and wasted time. However the work itself was performed satisfactorily - as it usually is at this excellent dealership.

MICHAELNFANOUS

Apr 6, 2016

Don has been always great. The reason I still bring my cars to the dealership is because of how great Don is and continue to be.

skb7599

Apr 5, 2016

The entire process of buying my used car was great! Eric and Mike made sure we got exactly what we wanted at a price point we could afford. They went above and beyond for my kids too and made them feel like part of the process :) I won't go anywhere else! Communication was great too. I still text Eric and Mike with questions about my car and we've owned it for over a month. They both always respond quickly and are very helpful!!

Benz4lg

Apr 4, 2016

Since purchasing my vehicle from Mercedes Benz of El Dorado Hills I have never had anything but great service. I have made appointments in advanced as well as at the last minute and they have always been extremely accommodating. They have always offered me a ride or a loaner vehicle if the service was going to take longer than a day. All of the employees are professional, very friendly and helpful.

mrarizonasteve

Apr 4, 2016

My service rep Gayton DeRosa has always done me right. I always enjoying my experience there love my dealer. I would recommend Mercedes-Benz El Dorado Hills to all my friends.

DIELSRANCH

Apr 3, 2016

We have all repairs and service done at El Dorado Hills m. b. and have been very happy with all of the care given us and our vehicle

benzgal

Apr 2, 2016

As always Daniel was all over the problems with my seat and the lights in the trunk. Brought my own doughnuts for the staff as I complained ad nausium about the powdered cardboard you guys offered as doughnuts.

Jenny123

Apr 2, 2016

A few weeks ago, during my morning commute, my older ML experienced some weird noises. I called the dealership immediately, and without an appointment I was invited over. Daniel Clark, while very busy, made the time to look at my car as soon as I pulled up. The attention to my concerns exceeded my expectations!

richmendez

Mar 31, 2016

Nothing but excuses for work not performed or damage to my vehicle during so called service, took two days to do a simple service,beware

rkremer1

Mar 29, 2016

Randy did an excellent job of being patient on our selection of a new vehicle this last month. We had visited before and my wife wasn't quite ready to buy the vehicle. When finally the time arrived, Randy did a great job making the deal happen. This is our 4th purchase from MB of Eldorado Hills and our 2nd purchase having Randy as our sales Rep. He knew how I wanted the deal done, and we completed the deal in about 30 minutes. Would highly recommend him for future purchases to anyone.

dominic260

Mar 28, 2016

I never have to worry about the level of service I will receive dealing with Dan. Always Friendly, prompt and thorough!!! From dropping off the car to delivery, the staff is very friendly!!

MRFAISALRAZA

Mar 28, 2016

Mercedes-Benz of El Dorado Hills provides excellent customer service. Their advisers are very friendly. I worked with Don and Austin and both are great advisers. Their field crew/technicians know how to do their job and they provide great service.

reg_blom

Mar 28, 2016

We purchased a 2014 MBZ C250 from Von Housen's Rocklin dealership last January. The vehicle turned out to be a bad choice for my wife and I. We both have back problems and the firm ride and sport style seats did not work for us. The Rocklin store was unhelpful in finding a better solution, so we turned to the El Dorado Hills store. Pat Upright, Chet Wagner and Ken Sammut were very helpful in working an equitable deal so we could trade the C250 for a low mileage 2013 Nissan Murano SL. The Murano has proven to be a good fit for us and we are vey happy with this vehicle.We have purchased two other vehicles from the Rocklin location, however we will choose the El Dorado Hills location for our future automotive requirements.

jbmueller2

Mar 26, 2016

Great experience except for finance. He talked so fast that when all was over we asked each other " what did we agree to? No surprise, however,r as it seems to be standard practice at other auto sales operations we've visited except for BMW, Roseville. That was a great experience.

denmg99

Mar 25, 2016

Don Vandershoot is absolutely one of the best service advisors I have ever dealt with. He knows his MBZ's. Very professional and extremely helpful.

MAPOSNER

Mar 25, 2016

Support staff greet you like they do at the Ritz Carlton. My service person was stellar too. Excellent experience all the way around! We will return.

SARAMACIAS

Mar 25, 2016

Daniel Clark was excellent at getting us the best deal/experience for our first service on our Mercedes- Benz GLK 350. Friendly, responsive and knowledgeable.

lyudazakh

Mar 23, 2016

I worked with Nick Martin on the purchase of my vehicle and he was very pleasant, knowledgeable and at no point made feel like i was pressured into buying the car. If i will be looking for a new or used vehicle in the future would definitely call him first.

6g Schnell

Mar 20, 2016

Service will do what is the best for the customer, excellent quality of work and all work completed on time, and car ready for pickup as promised!

chiquillocisco

Mar 19, 2016

One of the best dealerships to buy and have them take care of your vehicle...very impressed with their efforts to perfect their craft and in making customers feel important Adam ruff has taken care of me from day one and I'm very appreciative of his experience and expertise

Happy New Customer

Mar 18, 2016

I had not personally owned a vehicle in almost 30 years...I was fortunate to have a company issued vehicle. Getting close to retirement, I was apprehensive about buying a car after all these years. I feared uncomfortable haggling and pressure. I did not experience any of that at Mercedes of El Dorado Hills. I had the great fortune of being there on a slow day with the benefit of working with 4 great salesmen: Chet, Zach, Patrick and Michael were all very warm, knowledgeable and professional. After making a very fair deal they handed me a packet of information entitled "Welcome to the Family". That is exactly how they made me feel, like I was part of their family. It was a great experience and I feel like I have made some great new friends. Thank you for making this purchase so stress free!

kamaolegal

Mar 18, 2016

I have owned many cars in my 68 years and never enjoyed my buying and service department experience more. At every level from Eric, Zach and Patrick in sales to the service department guys where Adam and Don were ready to assist and very accommodating. I highly recommend Mercedes Benz of El Dorado Hills to anyone interested in a fair deal and great service. Thanks to all!

vicera

Mar 18, 2016

I appreciate the knowledge and common sense approach of Gayton DeRosa. My MSB is a trip car only and has relatively low annual mileage usage. Many of the mileage recommended service items do not really apply to me at the standard intervals. The trick is...which ones? I trust Gayton completely to make that determination. He is very thorough in personally researching the entire list and checking my vehicle. Everything needing attention is taken care of and I save time and money.Thanks....

PHILLIPFREEMAN707

Mar 16, 2016

The first time I visited MB of el dorado my G500 had a blown radiator along with a list of other small problems. Those small problems added up quick! Don gave me a small discount and also hooked me up with a labor free service for my next visit.

gcclerc

Mar 14, 2016

It is a good feeling that from the initial moment we step into the dealership and interact with an employee, whether dealing with the service team, or sales, we are always greeted with friendly, and polite mannerism. Thus, overall, giving us a sense of comfort throughout the extent of our stay.

ASMAREB

Mar 11, 2016

Dan was friendly, knowledgeable and advised me on the technical problem and how to fix it. He also talked with the factory to see if the failure was covered under the factory warranty and was able to get it repaired under warranty.

JIM08

Mar 10, 2016

For over a decade we've received excellent service from your facility. We trust our 3 MBs to your care without worry. We bought our E350 stationwagon two years ago as much because of the excellent service we've received as the car itself.

walkinghorse22

Mar 10, 2016

Your service charges are based on your opinion that people that buy Mercedes Automobiles are loaded with money . You are wrong ,People with money during their lifetime have earned it in most cases by not being careless, and unless they have an ego problem will not tolerate being overcharged..Lets get real ,I was asked to pay $ 655.00 for a routine service. Can I afford it ? YES but I am not stupid.I traded the car for a 2016 Volvo XC 60 model which has a 4 year bumber to bumper warranty plus a three year free maintenance . As far as power goes, it runs circles around my Mercedes. As far as safety items go it is superior to Mercedes. I have owned three Mercedes I am done. So, keep on selling your cars to people with ego problems. Mrs . Waltraud Britto

Nellie7

Mar 9, 2016

We have been customers of Mercedes Benz of El Dorado Hills for 20+ years and they have always treated us with respect and courtesy. And excellent Customer Service!

aangeljordan

Mar 6, 2016

The team at Mercedes Benz El Dorado Hills is superb! Always professional...I hadn't seen Zach for quite sometime, yet when he saw me, he immediately remembered me. The finance officer was excellent and Rick McClure is exceptional. Than you for the opportunity to relate my experience, where I'm confident to do business and refer my friends and loved ones!

GWCLOSBORNE

Mar 6, 2016

Courteous and respectful of my time schedule and other commitments. Loaner vehicle was new and clean.Vehicle was returned washed and ready for trip. Hopefully no repairs are needed in near future but I have Gayton's card in vehicle if need work is needed.

btoma

Mar 5, 2016

This trip over was much better! Although I didn't have time for the original offer to detail my car after the bad experience time before last, I'll be happy to take it back in to let them do that.

Mo Shahmirzadi

Mar 3, 2016

I own a 2012 GLK 350 and 2013 C-250. As such with two cars I get to spend twice as much times at Mercedes-Benz service center than those who own only one car. As such, I require more patience, understanding, and flexibility in getting my cars serviced. Consistently, the Service Department Manager, Jason and his Service Manager, Don Vanderschoot are very impressive, knowledgeable, friendly, professional, helpful, and always go "extra miles" to make sure that their customers walk out of there happy with a satisfied smile after their transactions. I could not say enough...Sincerely, Thank you!

Aldo

Mar 2, 2016

My experience at El Dorado Hills Mercedes Benz is always positive. Mr. Vanderschoot explains the positives and negatives for repairs. As a customer I am confident in Mr. Vanderschoots advice.

DAVID35

Mar 2, 2016

Dan is awesome and the consumate Service Advisor/Employee. He is always looking out for the Client while ensuring he is fullfilling his role for the dealership. He establishes an aura of Service and Trust

lau.kandy

Mar 2, 2016

We came far away to your shop for service is because Daniel Clark there. He is very friendly, knowledgeable, and efficiency! We should have to go to the other shop at Howe avenue because closer to our house but their service is no good .

ROLAND

Mar 2, 2016

Gayton DeRosa was professional and courteous in handling my service appointment. As usual, the service department quickly, and efficiently, repaired my 2011 E350 Bluetec. I have absolutely great confidence in the repair facilities at Mercedes-Benz of El Dorado Hills. However, I have very little confidence in a car, with only 34K miles, that has seen three significant emission system repairs in the last two years. As a recent retiree, I figured I deserved the first luxury car in my life. However, luxury is not luxury, when frequent repairs become a major inconvenience. I applied the same principle as baseball...."three strikes, and you're out". Therefore, I have unloaded my burdened E350 at a greatly depreciated loss. I'll return to my lifelong dependability on a Japanese manufacturer, with much better reliability and resale value. Now that is luxury!

tommyllc73

Feb 18, 2016

I think this is the best dealer serviced that I have ever had. With a friendly staffs. And I will recommend this dealer to alls of my friend.

Joseph

Feb 17, 2016

Everyone was nice. Unfortunately, they did not explain the federal and state rebates correctly for the B Class all electric vehicle. We expected to receive a $7,500 rebate on our taxes, but MBEDH received it instead. This was not an insignificant error on their part. Additionally, there was some problems with the electronics in the car Command System and they were not helpful advocates with MBUSA to solve our problem. I had to call them myself and solve it.I need competence, not just nice. This is my first MB. Although I love my B-Class, I am not sure if there will be a second for us.

Snyders

Feb 16, 2016

Don continues to exceed expectations. I recently picked up my car from service on the way to the Oakland airport. During the service the wheel lug bolts were not adequately torqued, became loosed and caused an unbelievable driving experience on the way to the airport. I left my car at the hotel near the airport and called Don to inform him of the experience. Don was quick to engage. He dispatched a service vehicle to xxxxx the issue. The service tech identified the problem; sought parts from another dealer, fixed and road tested the vehicle. Don then had me come in for a follow-up full inspection.Nobody can argue the potential consequences of what could have happened, we cant change that. Point is, Don took full responsibility without question and acted to remedy a situation gone bad. Thanks Don.

Scwil09

Feb 12, 2016

Had a great buying experience with Mercedes-Benz of El Dorado Hills. The sales associate who helped me, Nick Martin, was friendly and knowledagble. He gave me a great deal on my car and I couldn't be happier. Going through finance was very easy. Ken did a great job explaining what was in the contract and the terms of finabcibg. They had great warranty options and I am very happy that my car is covered bumper to bumper. Thank you for all your help guys!

awstansbury

Feb 5, 2016

I've worked with Don on all my service needs for the past couple years. My drop-offs and pick-ups are easy and quick and he always follows up to ensure any repairs are done right.

ERIC

Feb 5, 2016

I took the car here for 20.000 miles service. Totally satisfied. Daniel was very friendly and processed the document very quickly. The service was completed before the estimated time. He will call you personally when the car is ready for pick up.

jrlkkl

Feb 5, 2016

I had a pleasant experience in buying my used car from Bob. I am most happy that Bob allowed me to keep the car overnight to see if the car was right for me.

mrezaido

Feb 5, 2016

Carrying , understanding and very helpful , happy that i got loaner car and i was there for only 15 -20 minutes and i received a call before the service about the price and after when my car was fixed .

chardonnermeyer

Feb 4, 2016

I arrived earlier than designated appointment time for scheduled B service. Gayton quickly jumped in to greet me as Don, my assigned rep, was at lunch. Gayton completed necessary paperwork, informed me service would take about 3 hours (which it did). Upon return, Don had everything in order, took me to desk to pay, brought my car around and wished me a happy day!

bobg2u

Feb 3, 2016

Don makes the place work as well as it does, He's to go to guy there - I would strongly recommend him as your service adviser. I've had only good experiances at the dealership, and would recommend it to anyone.

I am that girl

Feb 3, 2016

From the second you walk onto the lot, everything feels luxurious! The energy, the beautiful cars, the staff waiting to great you, and take care of you. Rick was great, and took all of my info to get paperwork started, and Paul took me around to show me the best options. Paul drives a Mercedes and was able to differentiate very subtle differences in each model. I decided on a 2015 ( almost new) CLA. Paul recommended this model because it was the same price but had many more upgrades. Paul took me for a test drive and made sure I understood everything in my new car. When my battery went out on my key, they replaced it for me free of charge. Paul was nice enough to return my call and walk me through setting up my mobile hot spot.Thank you Rick!Thank you Paul!I am madly in love with my new White CLA, thank you for making it happen!

pete.chapman

Feb 3, 2016

Daniel Clark has always provided me and my family excellent service. He takes care of everything and always has a smile on his face. Daniel is one of the many reasons my wife and I have driven Mercedes vehicles for the last 6 years.

aanichols7

Feb 2, 2016

I was on my way to work and my tire pressures were funky so I drove to the el dorado dealership. They took care of everything

lf1096

Feb 2, 2016

The service technician was courteous and let me know the status of the car right away. He followed up with me when the car was done and ready for me to pick up.

lskpi

Feb 2, 2016

This Dealership show be the model for customer service !! Both sales and service are excellent. I have owned many luxury brands but none can match the service with Mercedes Eldorado Hills

mikepekala1

Feb 2, 2016

You get 4/5 stars because the loaner car says it is a loaner on back window. They didn't do that back in the day. Otherwise 5/5 stars. The service was excellent and they do nice work at a fair price. Overall I really like the staff and atmosphere thats why i drive past the Sac Vonhousen to his one.

processingcp

Feb 2, 2016

Shane Lundy is the most courteous and respectable salesman I have ever done business with and I would recommend doing business with him if you want a salesman who demonstrates knowledge and shows great respect that meets your needs and wants.Gayton DeRosa is very patient and understanding and works hard to meet your service needs. Both are top notch at Mercedes of EDH!

terryis2003

Feb 2, 2016

Dan always sees to our needs. We are completely satisfied and look forward to having Dan as our service adviser. He truly is interested in our concerns and is very thorough.. He makes us feel like we are important to the success of the Mercedes dealership .

jahizmyluv2012

Feb 1, 2016

I love the customers service so much .. I went back the same week to buy my mom a car Had no worries he made sure he got it something that I like in and around the price range I was looking for

JAMES_3732

Feb 1, 2016

It was found that all 2013 E350 come with a noisy transmission when driving above 75mph, there was no repair done .I was happy with service provided by don and the Rick . But I'm not sure if Mercedes is going to do anything about the noise since they admit that other customers have the same complaint and it is a valid complaint .

jastorer

Feb 1, 2016

Great, friendly sales and service. Mercedes Benz of El Dorado provided fair pricing. We love our certified pre-owned vehicle. It is important to feel you are driving a pre-owned vehicle that is in excellent shape and you can depend on it. Staff was very helpful answering all questions.

roddaug

Feb 1, 2016

I really enjoy going to Mercedes-Benz of El Dorado Hills! The atmosphere is welcoming and the folks there are very polite! Everyone appears to have a sincerely happy greeting for you when they see you! It is nice to visit old friends like Bob and Randy and others. Don Vanderschoot is my Service Advisor and he is a very knowledgeable and reassuring person to take your car to for service. I could go toRocklin or another dealer. No way, I enjoy coming here because it is so pleasant and I trust the people! Don is right on top of things and keeps me advised while I am sitting in the comfortable waiting areas. I don't know what else to say except....Oh, and everyone was really friendly with Stormy my Dog. They are nothing less than OUTSTANDING and even more! By the way the car runs super as usual!

Benzo70

Jan 31, 2016

Service writer is very knowledgeable about the car and the mechanics keep the vehicle running like new. Never any issues or problems. Great experience every time.

CALNDEB

Jan 31, 2016

All of them always demonstrate superior customer service. Thank you for making this negative task a positive experience. God bless you ?????????????????????????????????? thank you so much.

Hybl243

Jan 31, 2016

Zach provided top notch customer service when purchasing the vehicle. Yet, the vehicle was sold to me with a rear license plate and not a front license plate. I have tried for weeks to contact him to resolve this. No response. I have received two parking tickets for not having a front license plate. Very upset that this has gone on for two months without being resolved.

Anton Najjar

Jan 29, 2016

My car was in for the 30,000 mile service. As usual Gayton DeRosa was welcoming, efficient and professional in dealing with me during the visit.I appreciate the fact that when the required tests were run on the car they determined that the battery was not working up to maximum performance and proceeded to change the battery.Well done and many thanks to the technicians who worked on the vehicle and to Gayton.

bmcclenahan

Jan 29, 2016

I have never had a bad experience with the sales and service department Daniel Clark represents your brand very professionally and he is great to work with, because of my experiences I have recommended MBEDH to a number of people that were in the market to buy your luxury brand vehicle.

casanavarro

Jan 29, 2016

Everyone at Mercedes-Benz of El Dorado Hills was fabulous to work with. They were all very knowledgeable, professional and provided top tier customer service.

fiyrman

Jan 29, 2016

Appointment was made and loaner car was ready when we got there. It is so convenient to have a car when our car is being serviced. Truth be told that is a big reason we are on our 3rd MBZ because of the excellent service that we receive. They checked and serviced car including finding a couple of items that needed attention and at no cost to us.

gohargons

Jan 29, 2016

My experience is always awesome! Daniel makes me feel like family. Service is one of the reasons I drive a Mercedes. I have never had any complaints.????

jimlink74

Jan 29, 2016

This was our second MB purchase from this dealership and it was painless and a good experience that was easy to complete. Thank you all. James Link

jpschechter

Jan 29, 2016

As always, the service was done promptly and efficiently. All items were done, car was washed, new wipers placed. This was a routine service at 50,000 miles.

jsbateman

Jan 29, 2016

Excellent service, helped with several aspects of the car as I am a new owner , & certainly would deal with them again & recommend them to friends & family

kellyfergo

Jan 29, 2016

Last year was my first experience with El Dorado Hills Mercedes when we purchased our C300. Everyone there were the best I have ever dealt with when making an auto purchase. Just had our first service and their service department is top-notch as well. Highly recommend this dealership.

klskat

Jan 29, 2016

Very knowledgeable, informative salesmen....... Everyone was pleasant and helpful without being too overwhelming. I didn't feel at all pressured to buy before I was ready. Very fair trade-in on my car. Bob Michalek sold and delivered my new GLC300. He, also, went out of his way to help me. He also lives very close to me. Since I am new to Folsom, I am so happy to meet a nice new neighbor.

m.glassen

Jan 29, 2016

CPO car had small ding in front bumper. My salesman, Clark, took care of it at n/c. Service personnel were great to work with.

MARSOHL

Jan 29, 2016

Mr Don Vanderschoot is very helpful, friendly and he make sure that my car repaired properly. It's always nice to talked to him. Keep up the good work.

mkosgood

Jan 29, 2016

My experience at Mercedes Benz of El Dorado Hills is always positive. My Service Advisor, Gayton, always explains clearly what my car needs. He always wants to accomodate me in leaving my car with him. When I pick my car up it is cleaner than when I left it and I feel feel secure in knowing that it has been thoroughly checked.I would highly recommend the team at Mercedes of EDH!

NextLevel3

Jan 29, 2016

I manage a customer service team, so I am very critical of service standards. Zach exceeded my expectations by taking excellent care of me. He was genuine and efficient through the whole process. I will certainly contact him for my next purchase and I highly recommend him to anyone with standards which are simply not met by typical salespeople.

pennygm

Jan 29, 2016

I have given this rating of excellence because I have complete confidence in Daniel Clark and his ability to see that my car is repaired properly.

s_pusarla

Jan 29, 2016

when I asked for 3 issues to fix and fixed the major issue but the other 2 minor issues left without fix but always finding some minor issues when ever took for checkup and increasing the bill.. Not sure whether reliable or not..

AA1PSYD

Jan 28, 2016

Don made me feel very comfortable and kept me informed throughout the day on the repairs required for my vehicle. He also sent me a text message that my car was ready. He was very helpful and extremely patient. I've taken my car in before. He is the best person I've had so far and will ask for him when I next bring in my vehicle.

adele0

Jan 28, 2016

I had to have a defective windshield replaced and my blind spot assist was inoperative. Don tried to reset the computer and it functioned for 2 days after I got home (in Tahoe 100 miles away) It has failed again and I'm headed back down. This is not Dons fault. This vehicle has had issues. But Don always takes care of me. He sets me up with a loaner. He works to get me in and out quickly if possible. He greets me and my family warmly. He is family. This is my 4th ML because of Don.

AmandaMay

Jan 28, 2016

I had a wonderful experience with MB of EDH. I wasn't pressured into getting my 'dream car.' It was more of a decision I made on my own, with the help and expertise of the MB team. Shane was very easy-going and friendly. The entire experience was a delight. I had no salesman running after me, or running up to me as you would elsewhere. Everything was on my own terms. I will definitely recommend them! Thanks again.

ATILLC1550

Jan 28, 2016

I couldn't be happier bringing my car in for servicing here at El Dorado Hills MBZ. I happened on another service writer the first time I brought my MBZ in and never again will I work with anyone else!

atpgirl

Jan 28, 2016

There is a closer MB maintenance facility to me, but I find it worth the drive to El Dorado Hills because of the fine attention and care my car and I receive there. Don VanderShoot is fun to work with, keeps me informed and is aware that I am waiting. Although I Loved the old quiet room with big leather chairs and fireplace, the remodel is nice too. All in all, a tedious errand made much more than tolerable.

benzgal

Jan 28, 2016

As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready.He calls when the car is ready..bing, bang, boom! All God!!

Bill W

Jan 28, 2016

It's not easy to have to return a car for warranty work. Sometimes it feels awkward returning a car multiple times for different items. Therefore, it makes me appreciate Gayton and his team even more. They are always upbeat and positive about greeting me, offering to take care of issues and ensuring transportation is available when needed. Sincerely,Bill

bobandjenni

Jan 28, 2016

I have never spent over two hours waiting for a tire change. I did contact the Service Dept. Theweek before as well schuedling for my appointent to have the tires replaced. I later found the tires that I had original ordered did not come in and they used another tire and put them on my car and was not told this until after they had been mounted. All other exprirement have beenexcellent prior to this

catervich

Jan 28, 2016

Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/greet process w/ attendant who promptly confirms my arrival, appt, service type, etc. Invited to await "my" service rep in lounge. A particularly well appointed lounge. Service rep not available so still waiting. Ride arrives to pick me up but still waiting. 20+ minutes after check-in now so I bid goodbye to outside attendant to then be flagged down while exiting. My very apologetic and pleasant service rep reaffirms all that was already in evidence. The personal attention and lounge experience must be treasured by some but I prefer clarity of purpose and a timely departure. After-hours drop off offers that. Rental car joints have this down. Dr's offices...not so much. Nothing unpleasant about the interaction, fine MB folks just doin' their job. But, can I just check-in with the attendant for routine stuff and split w/o the time consuming service rep embrace, especially when my ride is waiting? I'll sign a TLC waiver. Thanx.

cathy.murray77

Jan 28, 2016

Residing in Carmichael, MB of Sacramento is the closest dealership to our home. Several years ago we purchased our first MB in Sacramento, and our salesman was Eric Johnson. That first day Eric sold our family two cars! My daughter and I both drove away with two beautiful SLK's. Years have passed and we have referred family and friends to Eric for assistance. Actually, our family has purchased six cars, all from Eric! We look for Eric each time because he has always been straight up with us, which we sincerely appreciate. Eric is always professional, yet friendly and always knowledgeable about each vehicle. This is the second vehicle we have purchased from MB El Dorado Hills and we have made the drive up because this is where Eric Johnson is working! Eric is a true asset to your team. Please share my review with Management & Eric. Writing this review is a great opportunity to thank him and let him know that he is appreciated. Also, while I did not have the pleasure of meeting Rick McClure, I do know that he was the manager on site the day we purchased. I'd also like recognize and thank Mr. McClure.

danvrf1

Jan 28, 2016

I ordered a part for trunk repair. Part arrived as scheduled and was promptly installed. I enjoyed the complimentary coffee while I waited for service.

diem_trang_le

Jan 28, 2016

Extremely dissatisfied with the service side of this dealership. My 2014 C250 (still under warranty) appears to be defective. Check engine light comes on intermittently and car loses substantial power and extremely unsafe at highway speeds, along with other issues that aren't being fixed appropriately. Escalated this issue to corporate, but I'm stuck with a dangerous Mercedes that is a liability at this point. Extremely dissatisfied. We have two of the exact same year, make, model cars bought at the same time and only one is having the issues. Service Manager Jason was extremely compassionate and understanding, though.

FastEddie57

Jan 28, 2016

Beautiful location in El Dorado Hills, This is far the nicest dealer ship that we have be to. Very knowledgeable sale rep to work with.

georged0

Jan 28, 2016

The entire experience was exceptional. The main reason that we came back to Mercedes was the customer service from Nick. After the purchase, Nick called to ensure that we were happy with the vehicle.

GEORGESEBEAGLES2

Jan 28, 2016

Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically based on Don's recommendations and my car was returned to me after a much needed wash!

godsmelinda

Jan 28, 2016

I always enjoy my experience when I come in to have my car serviced. From Daniel I service manager even to the wonderful gentleman that helps bring me home and back. It's always such a delight to deal with people who seem to really want to take care of me

GWENJARVIS

Jan 28, 2016

I was pleased to have my gas tank replaced at no cost to me, it only took one day and there were no charges because of a recall on my particular model. I was treated with respect and they were very efficient in getting the job done with a no nonsense attitude. I will be purchasing my next car from this dealer when I am ready.

hdwally74

Jan 28, 2016

1/28/16 the hole team of guys and ladys are top notch thanks and they take care of me like I was one of the family

hockeynyiradi

Jan 28, 2016

It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy".He will tell me if Im wrong in a very constructive manner, and educates me about my car.Its nice, because i really want to know.The mechanic that took me for a test drive is just as wonderful and kind and again took the time to explain how things work.If you give me a different service technician, I would probably be disappointed because you cant duplicate Don.Im very very happy with my car and Don's service.

JDKIWI2004

Jan 28, 2016

My engine light came on, I was able to schedule an appointment immediately, and have the car checked and serviced all on the same day. My advisor was very punctual and my car was returned to me nice and clean. I highly recommend MBZ of El Dorado Hills.

jeffriesassoc

Jan 28, 2016

PeopleAtmosphere Quality of service and communicationWonderful coffee machine and beverages: FREEAND Daniel ClarkThank you Daniel Clark for your great workmanship, enthusiastic presence and overall caring??

johnmelia

Jan 28, 2016

This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work has always been the very best.

JUDINORBY

Jan 28, 2016

I was greeted promptly even though I was early...friendly and efficient. Provided a driver to take me home and back here in EDH. I love that!! The young men that are the drivers are so friendly and nice.P.S. I feel annoyed that I have to create a password to conclude this review!

lamfis

Jan 28, 2016

Don always gets it done on time and right.. If I need a car he has it if I need to change the date or time no problem . He is also very personable

lfcagle

Jan 28, 2016

Good Service but very expensive for routine maintenance! We like the friendliness and atmosphere of our Mercedes Dealership. The check-in Greeters are always ready and helpful to attend to your needs. The reception area is always clean and comfortable.

llhenderson1

Jan 28, 2016

I have found this center to be very customer service oriented and easy to deal withRecent service and sales personnel have done a great deal to improve my impression of the agency - particularly sales

merc250lux

Jan 28, 2016

I'll consider getting my C250 serviced elsewhere and save some money. Service was prompt, the salesmen were polite. What we didn't like were the following: 1) Each time our vehicle receives a complimentary wash, it's done poorly and returns visibly dirty with road grime along the side runners, rear bumper and trunk. When we point this out, we're told to come back some time and ask for a free wash.. not dignifying. This even occurred when we Purchased the vehicle and they had applied what was to be an expensive coat of "CilaJet". The car washes aren't at all serious and leaves us wondering about the maintenance.2) When we dropped off the car and I left with my wife and children to run some errands during maintenance, my wife pointed out the tech driving my car back to the garage... he was driving slowly across the parking lot entrance, head turned completely around backwards not watching where he was going, egregiously gawking at a very young girl crossing the street behind him.

merlinmauk

Jan 28, 2016

I came without an appointment for some scratches on my 2014 CLA 250. They evaluated my problem and said they could take care of it right away - cost $200 to $250. They did an excellent job while I waited and charged me $250 which was far less than a body shop had quoted. I am very pleased.

mkayo

Jan 28, 2016

Easy to make an appointment via the phone (the on-line service was not working). They took me at my desired time the following morning. Greeted promptly upon arrival. Daniel Clark is always a pleasure to work with, and he had me setup up right away. Had a cup of coffee at the dealership, then walked a short distance to an outstanding breakfast. Upon return, my car was ready as promised. Quick and easy...out the door.

mwolny

Jan 28, 2016

good cust service agent i would come back for more service on my e 350. the agent was quick and to the point with my service

ORANDY1940

Jan 28, 2016

I use your Mercedes dealership because of the location. I live in San Bruno and have a weekend home in Cameron park and travel back and forth every other week, so your dealership works well for my needs.

pmwbmw241

Jan 28, 2016

From the first time I spoke with Clark Courtney until my last contact, It was a very pleasant experience and I felt confident that everything would be handled confidently and professionally It was one of the first times I felt comfortable in a used car transaction..

rkremer1

Jan 28, 2016

Service A for 10k miles. Took 90 minutes more than estimated. Total time was almost 3 hours. The wash of the car is nice but the quality of drying and window cleaning is not very good

RMEISSNER

Jan 28, 2016

I was given great service in the service dept and a good price on an extended warranty I have been coming to the dealer for years

ROBINMHAYS

Jan 28, 2016

I was very impressed with my experience. It was my first time in El Dorado Hills. The experience was so much better on every level from the Sacramento experience. From the greeting, length of wait time. The ammenities.. Coffe, water, sodas. No problem with a loaner car, and treatment in general. I am so happy to have a better place to go!

SandraJC

Jan 28, 2016

I'm always able to get my vehicle in for service right away and on a day and time that works best for my schedule which is a huge value to me. Gayton is always pleasant to work with and everybody is so friendly and helpful. Truly the best service around!

scottccobbs

Jan 28, 2016

Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting on one of the three vehicles I have serviced there and explain to me in plain terms what to expect in time and cost. I am notified promptly via phone calls if there are any changes or possible delays, and I am always provided a loaner vehicle when needed. After 15 years of bouncing between Mercedes Benz on Howe (Worst Customer Service in town) and other local mechanics, we are so happy to have found Mercedes Benzes in El Dorado Hills. The superior customer service of the service department (because service is key is each MB) and helpful sales staff will keep us coming back!

DarianLim

Jan 27, 2016

Zach Shiner my new friend/ salesmen who helped me get into my Mercedes. Zach was very helpful and no pressure. Love it! First time buyer.

meamia2

Mar 7, 2014

Did not listen to anything I had to say, just get papers signed that day otherwise the special would be over that day, what special, I never got. and finance dept adding options , ext. warranty I didnt want, just to tell me contract couldn't be changed, but did re-do contract and still didn't delete the options, which one of them was to put chrome wheels on, and I asked for the original I bought with car and they said thats what on the car they were just dipped, so looks like I pd. twice for the tires, and they were not done because 4 hrs after I dropped the car off, the tires were already on the car, so basically they just took them off another car, it was a nightmare from the start, too much B.S. You question them about something, they just pass it off to the next, thats not their dept. They alll try to cover for each other, but their all working hand in hand, how to work people to their benefit only. I was so rushed into this vehicle I knew nothing about, and now I hate the car because of the exp. I had with them.

Juraporn Hughes

Aug 6, 2013

Have been shopping for used car and found this location. It was a great service, friendly people.

559Gerardo

Jun 27, 2013

The best customer experience in buying a car! Very friendly hospitality car dealership! Thanks to Paul Suchanek and Ryan Skelly again for the best customer service! 10stars!

Emily

Sep 8, 2012

I purchased a GL 450 there and I love the car. After a long day with a tired 2 year old in tow, I mistakenly purchased the Tires for Life program. DO NOT DO THIS! I went to have the tires changed and specifically told them I was using the tires for life. They did not run a claim until after the fact which was then denied. We were stuck with paying for a new set of tires (that I don't even believe were new) and our old tires were just fine. DO NOT TRUST DAN in the service department. He will completely change the story to save himself. DO NOT BELIEVE that JASON DOWNEY will "make you feel satisfied" & remedy his service department's mistake in not running a claim & telling us "oh sure, it will be taken care of." If you do buy TIRES for LIFE/LOYALTY be very careful & know exactly what you are purchasing. Do not rely on the guy who sells you on the "extras" to be forthcoming. This was definitely our mistake. Mercedes Benz of El Dorado Hills is no different than any other dealership....they just have really nice cars. DO NOT TRUST THEM.

ferrelea

Sep 7, 2012

I purchased a GL 450 there and I love the car. After a long day with a tired 2 year old in tow, I mistakenly purchased the Tires for Life program. DO NOT DO THIS!I went to have the tires changed and specifically told them I was using the tires for life. They did not run a claim until after the fact which was then denied. We were stuck with paying for a new set of tires (that I don't even believe were new) and our old tires were just fine. DO NOT TRUST DAN in the service department. He will completely change the story to save himself. DO NOT BELIEVE that JASON DOWNEY will "make you feel satisfied" & remedy his service department's mistake in not running a claim & telling us "oh sure, it will be taken care of."If you do buy TIRES for LIFE/LOYALTY be very careful & know exactly what you are purchasing. Do not rely on the guy who sells you on the "extras" to be forthcoming. This was definitely our mistake.Mercedes Benz of El Dorado Hills is no different than any other dealership....they just have really nice cars. DO NOT TRUST THEM.

Rissahbs325

Jul 1, 2012

I would definitely recommend EDH Mercedes-Benz to all my family and friends. Everything was perfect. Don and Jason had excellent professionalism and customer service. Thank you Don and Jason!

redgtf

Jun 19, 2012

Dan, as always, did an excellent job. My car was was ready a day early. The front desk staff is very helpful and engaging.

Delorianaa

Jun 5, 2012

Great Service! Thanks Don keep doing what you are doing.

Mario

May 23, 2012

This is the best experience I have ever had. Very Pleasant!

Karla

May 16, 2012

My Husband and I are returning clients. I would never go anywhere else because its always an enjoyable process here while looking for a new car.

AReyes

May 14, 2012

I bought a car for my wife yesterday on Mothers Day, The service i got their was amazing they know how to take care of their clients I got a great deal and the sales man was very attentive. I will be recommending this dealer ship to all my friends and family.

michael

May 10, 2012

We had heard from friends that the EDH Mercedes Benz dealership was the place to go and making our first trip there, we were nothing short of impressed.

santina

May 2, 2012

I have purchased four vehicles from MB of EDH. I continue to go back because of the great service and friendly staff. They do everything they can to get you into a car that fits your budget, performance and style requirements. The service department has continued to be top notch. I couldn't be more pleased with MB of EDH, I recommend them to all my friends.

Beach Lover

Mar 24, 2012

I Bought a new mercedes from these guys recently and it was a nightmare! If you think the buying process sucks, wait till your an owner they will change their hat around real quick. This was the worst experience i have ever had buying a car in my entire life. They had my wife in tears, totaly dishonest car salesman.

Dohegv

Aug 22, 2005

I didn't have that great of an experience as many others here have posted. They couldn't get the car I wanted which they pretty much guaranteed they could get and on top of that didn't take my sale seriously 'til I started showing them netstar price quotes from other dealers. The salesman seemed to quiver once he realized his market adjusted price was worth laughing at. Sure... the setting is spectacular (great building), but overall my experience was not so spectacular. Would never go back! Try MB of Oakland, did all my transactions over the phone and Nina Khan of Oakland is a great rep.

Dozer42

Aug 22, 2005

Can't say anything bad about these guys!They had a great price, they were prompt with their quote, and they didn't lie to me.I went with another dealer who was closer to me (MB of Oakland), who was even nicer and beat their price.I've run into a few very very poor MB dealers in my area, and these guys were a very pleasant change!