Mercedes-Benz of Fayetteville reviews

G Burrows

Oct 8, 2016

Mr. Moore and the sales management team go out of their way to ensure the customer is satisfied with the purchase!

Raymond

Oct 7, 2016

Salesman provided great customer service and went above and beyond to get everything set up.

Flora Whitaker

Oct 5, 2016

The dealers were very helpful,consider,and very patience with me .This was a very positive experience.

Willie Tukes

Oct 5, 2016

Overall I enjoyed my experience with this dealership.

Doug

Oct 3, 2016

Friendly staff, great dealership, will go here again when looking for a vehicle.

Harrison Noe

Oct 2, 2016

Jerome The salesman was awesome very professional and went beyond the call to answer all my questions!!

Eric Morgan

Oct 1, 2016

Julie and her team delivered an exceptional experience as I went through the process of purchasing my new 2017 C300 Coupe. Julie went above and beyond to satisfy all wants and needs, keep open lines of communication, and lead a seamless buying process. With service of this quality, I believe a long-lasting relationship with Mercedes-Benz has just begun.

Mercedes of Fayetteville

Sep 30, 2016

Very smooth operation. Everything went as well as can be expected and the customer service was OUTSTANDING. Gerome was a great salesperson and he made sure that i understood the entire process and made sure I was comfortable. Gerome was easy to talk to and very cordial and manner able. I would recommend him to others in the market for a new Mercedes Benz

Carol

Sep 28, 2016

This was a great experience and the best part was the customer service from the sales team, especially Jerome and Greg for finding the right car we requested.

Mandy

Sep 26, 2016

My visit was only an inquiry of the GLC SUV from a loyal MB client who knew I was shopping for a SUV. The Mercedes was not on my list because I prefer BMWs and still do . However, after spending less than 30 minutes in conversation with Mr. Stover and a test ride I drove away in a 2016 GLC 300. I'm not a push over when it comes to purchasing vehicles. I knew what I wanted (quality, color and amenities) and I knew what I could afford.I've never negotiated a car deal within 30 minutes and truly get what I wanted. This experience was the exception. The professionalism of Mr. Stover, the sales and finance managers were not intimating or pressuring they were more like doctors who knew how to take care of their clients. The entire experience exceeded my expectations because of the customer service,the safety features of the vehicle and its quality reputation.

michaelap7

Sep 25, 2016

No matter who helped us, everyone was on the same page and helped us with our needs. Donathan and Nicholas in sales up to Greg the Sales Manager; exceptional service.

walt1108

Sep 23, 2016

Purchased a GLK 350 sight unseen. Nick Caterino was awesome. Answered our questions and guided us thru the process. Easiest purchase I have ever made!!

Diane Deering

Sep 20, 2016

This was my second purchase And the Salesman knowing my personality from before worked with me the way I wanted to be worked with. I will be back for my next Porshe purchase and hope he is there and if not that he will let thenext person know me and I want buy a car and not waste time.Robert Lee recognized quickly my likes and dislikes and moved me quickly thru the process

Melba Mcneill

Sep 10, 2016

The very best car I ever owed.The sale person was so professional and friendly.The Manage Mr.Greg were super nice unbelievable.

David Long

Sep 9, 2016

The experience that we had with picking out a car to getting the financial part was taken care by the staff in an exceptional way. Would like to say thanks to Jerome Howard.

Sharon

Sep 4, 2016

Bottom line...best car transaction I've ever had. Thank you Donovan!!

Mr and Mrs Keel

Sep 3, 2016

Marty Warren was an exceptional salesman to work with on our purchase of a new Mercedes. We would definitely come back to him when we are in the market for another Mercedes.

Norwood and Kristin Williams

Sep 3, 2016

This is the best service we have had at any Mercedes dealership. Our sales rep went out of her way to make the process smooth and successful. We decided on Friday and received our new car delivered to our home on Saturday. Everything was done to accommodate and satisfy us Aplus plus plus.

Wendy Hammond

Aug 31, 2016

Experience was exceptional. We were treated with upmost respect from the time we drove onto the lot. Our salesman Nick was great to deal with and left me feeling like I made a friend. I would definately recommend Mercedes Benz of Fayetteville. Nick was a good guy to talk to and was very knowledgeable about the product he was selling.

Jyung Ok Nugent

Aug 29, 2016

Exceptional customer services andEveryone provided me with good information I asked for.Two days later, I ended up going back there and leased a car I wanted!!

Gbenz

Aug 28, 2016

Great experience here, did not get rushed like other dealerships. No pressure from the sales representative. Management and staff were very helpful, friendly and cordial.

Will McCall

Aug 28, 2016

Paul is an exceptional sales talent with an unparalleled personal touch.I stopped in to see how he was doing and something caught my eye. He was off work. I returned the following day and he treated me like a king as usual. He shared precautions and the history of the vehicle. I love the way Paul is always dollar wise and penny smart. He has the unique balance of being able to work in the best interest of the company and the customer simantaneously. Upper management was hands on and very personable as well! This was my second purchase and a very warm experience.Kudos to all four gentlemen involved. Special thanks to the Bluetooth genius!

Charles Leonard

Aug 26, 2016

Jerome and Daniel were awesome. They provided excellent service while assisting my wife and I during the purchasing process. These gentlemen went above and beyond in my opinion to make us feel welcome and answered all questions we had. We are very pleased with our purchase and look forward to always being a loyal customer at Valley Mercedes in Fayetteville, NCCharles and Hellena Leonard

Debra Sorge

Aug 25, 2016

I did a long distance purchase this week with Rachel Ross and we completed just yesterday. Rachel made the entire experience seamless from start to finish,. She was prompt on all paperwork. . .. followed up every step of the way. . .and wen above and beyond in my opinion in picking up my husband at the airport since he flew down from Philadelphia to pick up the car. She was pleasant, professional and very service oriented. All sales people should have the same customer service orientation as Rachel. I'm just sorry that I don't live in the Fayetteville area so that I could continue to be a customer.

Bob D

Aug 21, 2016

Julie was through in explaining all the feature o the vehicle. Did not pressure. Pleasant experience in a relaxed atmosphere.

Retired8

Aug 19, 2016

Service was great as always this was my second car from this dealership .Mr Tomari Moore was is a great asset to this dealership .I would recommend all my friends to visit him .

Patty Frankenfield

Aug 15, 2016

My salesperson Donathan was outstanding! Buying process was seamless.

Spicyjane

Aug 11, 2016

From start to finish, my experience was excellent. Even my husband, who is a former car salesman was impressed with the no pressure demeanor that the entire dealership showed. I met the entire staff who welcomed me with open arms, and they all worked with me until the deal was done and all my needs were met. I will definitely buy from this dealership again and will recommend them to all my family, friends and clients! By the way, did I mention that I absolutely love my new Benz!

Jake

Aug 9, 2016

Donathan was a pleasure to work with. Easy going and did not apply pressure in any way. Very little haggling required for me to get the vehicle that I was looking for at the price point that I desired.

Ester1

Aug 9, 2016

Mr Caternio worked patently with me and helped me find the vehicle I was looking for and needed. I am totally satisfied with my purchase. Great sales guy

Ms. McNeill

Aug 8, 2016

Mr. Nick Caterino provided amazing service. He is very professional, cordial, and approachable. Heand the staff at Mercedes Benz of Fayetteville helped make my dream come true. I highly recommendthis dealership to others. Everyone was so friendly and professional. Mr. Caterino, I thank you!!!

Stan

Aug 8, 2016

Sales person was very helpful in teaching us the virtues of Benz. His polite and caring manner was much appreciated during the protracted buying process. Thank You Mr. Gordon King.

David N

Aug 5, 2016

Robert Lee was my sales associate and was more than helpful, his years of experience really came and helped us decide on the vest vehicle and modem.

Bc190

Aug 4, 2016

Buying my MB was easy and a pleasure. iThe sales team was knowledgable and provided cleat guidance on all of the options available. I choose the European delivery option which allowed me to see the level of detail as well as the unique processes involved in construction of such a fine vehicle. I'd highly recommend this if you have a few days to enjoy your car on the autobahn and enjoy the artwork of a MB as much as I do. Truly a worthwhile option if you are a car guy.or even if you are not.

Madelyn Gilmore

Aug 2, 2016

Knowledgeable and friendly. Marty Warren is superb!

Kelvin and Regina Williamson

Jul 31, 2016

Thank you Mercedes of Fayetteville, NC for making our car buying experience enjoyable.

DB

Jul 26, 2016

Julie has now sold two vehicles to me in the Past two months. (Thank you Julie). She's extremely kind and patience.

Joyce Mainor

Jul 23, 2016

The sales associate was extradionary, he was pleasant to work with and if and when I need another car I will come to him again. The fianc manager kind of insulted me, I bought a certified check in there for over 19,000.00 and he said when it clears everything an be processed. Now I've worked in banking for over 13 years and I know certified funds don't bounce. It made me feel like I was trying to pull something over and that's not how I roll. If it wasn't for my sales associate I would have went to another dealership, my sales associate was fantastic I know I'm not putting his name down here because his card is at my house and I don't want to misrepresent him, but you know who I'm talking about. He was off the chain, I will be looking for another car soon and I will come back tohim. I feel your finance manager needs to know everybody are not crooks. He did say it was a ring going around with certified checks and I find that very hard to believe. I know Banking from top to bottom. Because of my sales agent I will recommen Mercedes of Fayetteville he was awesome. Tomori Moore is his name I just remembered it and he was Awesome.

Unsatisfied customer

Jul 20, 2016

Went in today to speak with finance manager. I was told he was busy and I had to wait. I asked how long and then I was told until he finished doing some paperwork. Seems to me like a customer should come before paperwork...

KenMallette

Jul 18, 2016

I was at this dealership after my 2009 E550 broke down on I-95 in Wade, NC. As a walk in without any appointment I was accommodated and treated very well by Jamal. My elderly dog was also treated fantastically by the service department! While at the dealership I decided to purchase a vehicle and traded in my E550. Julie Rutgers was my sales person and did an excellent job process my sale.

Linda and Allen

Jul 15, 2016

We are very please with the service and attention given purchasing and deliver process of our new Mercedes.

Vipul Savaliya

Jul 15, 2016

Nick Caterino has done fantastic job, he was very courteous and provided all possible help.

Robert J. Manuel

Jul 11, 2016

I had been looking around to buy a new car for several months. I was surprised when I went to have my old car worked on to see the deals Mercedes Benz of Fayetteville, NC had. So, rather than having my old car worked on, I traded and purchased a brand new 2016 CLA 250. I was even more surprised how fasted they got all the paper work together and got me the car I wanted and out the door. I was very happy with the deal. I didn't have to waste all day there. It was less than 2 hours and I had signed the papers and pull off the lot. If you want to drive the best car made and don't want to waste a whole day to purchasing it. I advise you to go to Mercedes Benz of Fayetteville , NC. Asked for Tomori Moore, he will take good care of you.

Renita Butts

Jul 4, 2016

My experience at the Mercedes-Benz dealership in Fayetteville was remarkable. It was my first time ever purchasing a vehicle in the rain. They provided umbrellas and great customer service! If you are making a purchase please ask for Nick. He is a very fine salesman! My overall treatment certainly deserve a 5 star rating.

Ward Faulkner

Jul 3, 2016

Purchased new GLC300 thru Donathon Stovey, who provided excellent service and understanding of BMW product line. I felt so fortunate to have the opportunity to work with him in my purchase.

LHillU

Jul 2, 2016

The entire buying process was stress free and all of the employees at the dealership made me feel like they truly appreciated my business. My sales person, Donathon Stover, was fantastic! Donathon went above and beyond to make my car buying experience enjoyable. I highly recommend doing business with Mercedes-Benz of Fayetteville.

Snow White

Jul 1, 2016

The best dealership in town!!! Small dealership but HUGE results!! Will certainly be doing business with them again!

Dr Jonathan Newman PhD

Jun 28, 2016

"5+ Star" Service, well worth the drive from Pinehurst, N.C. to buy my new 2017 Porsche. I love it very much, and this dealer plays no games. It is all black and white no gray areas the way buying a new auto should be.Great experience and Staff is very knowledgable about what they sell.

The Gay Hornet

Jun 28, 2016

Best experience I have ever had buying a New Porsche/Mercedes, and I have had many over the years. The follow-up and service manager are top rate. I would highly recommend you make the drive to Fayetteville, N.C. ! I did from Pinehurst 45+/- mile. It was well worth the trip! 5+ Star dealer....

Amanda

Jun 27, 2016

We had a great experience and are very happy with our new vehicles.

GNWatson

Jun 24, 2016

Friendliest, most down-to-earth folks in a car dealership I have ever met! Even bought us a pizza while we waited!

Tom Leonard

Jun 24, 2016

My salesperson made every effort to attend any questions or concerns I had during the decision-making process and the subsequent purchase of my vehicle. I felt that everyone at the dealership was genuinely interested in providing a positive and high-touch atmosphere. Over the course of time I was at the dealership, I witnessed - more than once - the sales people happily assisting each other in various tasks. I did not detect any negative competitiveness between coworkers; that alone yields a great business environment for both the customer and the sales staff. Regarding the actual purchase of my vehicle, I felt I knew exactly what I was getting and that it met my needs and not that of a corporate quota. I was introduced to features and models that I was not aware of while not feeling up-sold or overwhelmed with options. My salesperson stayed on track the whole time and only offered to show me those vehicles that answered my specific criteria. While I did wind up spending more than I had originally planned, it was still well within budget and I walked away with a solid sense of value for money. The next time I'm in the market for another Mercedes, I will definitely return here for more of their top notch service.

Angela Fedo

Jun 9, 2016

I went in to have my car serviced and my husband spotted a new car for me. I didn't have any plans to trade or sell my current Mercedes for about 8 years, but Nick and Donathon made the whole process very easy. We didn't have to go shopping anywhere else. We were very pleased with the customer service.

GM

Jun 3, 2016

Nick exceeded my expectations in every aspect of the transaction.

CeeBass

May 29, 2016

The only complaints I have are they could have replaced the windshield due to cracks, secured the carpet on the floor, and had the alignment done.

Steve

May 29, 2016

Julie, our salesperson was outstanding. I was unable to be at all meetings but she walked my wife thru the process. All I had to do was come in and sign the final paperwork.

Con

May 28, 2016

Outstanding Service, and experience. One of the Best experiences I have had in securing a car. Great communication, Great service and delivery with a smile!

Larry Lancaster

May 27, 2016

Always a pleasant experience at this dealership!Great professional staff in all areas!I always lease.

michael Hargett

May 25, 2016

Overall rating 5 stars. Customer service was outstanding and the buying process went smoothly.The staff was very friendly and courteous. I was please with the handling of the process from beginning to the end.

CAMARO

May 24, 2016

Dealing with The Mercedes- Benz of Fayetteville dealership was a very good experience for us. They really acted liked they appreciated our business. The salesperson, Ms. Rachel R. had a lot, a lot of patience with us. She was extremely good. Very knowledgeable and very friendly to us. We thank God for her. I would recommend the dealership to others.

JB

May 18, 2016

I've been going to the Mercedes Dealership for several years now. My wife was involved in an accident and the 2015 MB was a total loss. I went to the dealership and my experience was exceptional. The people are friendly and the time it takes to get in and out of the buying process is flawless. I'll remain a loyal customer.P.S. They also have good snacks!

richard breeland

May 17, 2016

this is a very nice dealership. everything was in order when I arrived from out of town to pick up my new car. the car was ready, the salesman was extremely thorough and informative. I would definitely recommend this dealership.

Vivek

May 14, 2016

They were great and easy to work with. Everyone was helpful and patient with the car buying process. This was our first new car purchase and it could not have gone smoother. Would highly recommend to anyone in the area.

Veronda Johnson

May 11, 2016

Michelle Pez was excellent! She helped me find the right car that I was looking for.

c. bacon

May 7, 2016

My time at the dealership was pretty good. they had wi-fi available; television, snacks and drinks.

Mark C.

May 3, 2016

The Mercedes-Benz of Fayetteville staff was very knowledgeable, professional, and responsive. After contacting them through our credit union (USAA), we were given a personal point of contact. Answers to our questions were quickly answered and when we came to test drive, they were standing by and ready. Our salesperson was very well schooled on all the options, technology and performance of the model we were inspecting andf ultimately purchased. The sales manager was quick to make a decision and deal! We had all paperwork done and were out the door in under an hour from the time I said "we will take it, its a deal". I would deal with them again and recommend them to others in the market for a Mercedes.

Mrs. Shakir

May 2, 2016

Nick was awesome. He understood what I wanted and made every attempt to help me.

Bobby & Kelly

Apr 25, 2016

My sales lady was great! They let me take the car home for a week because my wife works out of state. They made the best out of what little time we have.

Satisfied customers

Apr 17, 2016

Great experience very satisfied with my purchase, I love my new purchase

Whitney & Tyler phillips

Apr 5, 2016

Donothan stover was absolutely the best! He was a great person to work with. Great experience! Greg was super nice also.

Esteban Mery

Apr 1, 2016

Excellent experience. Smooth process. Very receptive to my needs.

Hyacinth Joseph

Mar 31, 2016

Excellent experience by the most professional staff. Thank you so very much

Ann

Mar 30, 2016

Don and Marty are terrific! They made things so easy!

Angelica

Mar 26, 2016

Could not ask for anything more!!! Thank you Nick Caterino

Jackie's_BZ

Mar 21, 2016

This was a very good experience. I spoke with the staff several times before making the trip down to Fayetteville. All of the conversations and the personal encounters were far more pleasant than any of my other car purchasing experiences. Very professional staff.

Terry Spell

Mar 18, 2016

Excellent service. Attention to detail. Quality delivery experience

mike52

Mar 15, 2016

Our experience came off without any problems and was excellent experience. All staff was helpful, friendly and answered all our questions. We have not had such an easy process and treated with all respect and wanted our business.

Robert Antone

Mar 10, 2016

It was truly a great buying experience. They explained all of the features of the car and took their time. I was very impressed. This is the 6th vehicle I have purchased from Greg Dudak. Just a very good guy.

Steven and Nichole Hunt

Mar 9, 2016

Our purchasing experience was absolutely wonderful! My salesman, Mr Donathan, teamed with the Sales Manager, Mr. Greg, discussing multiple options driving a mutual decision that was acceptable by all parties. They actually listened to my buying objectives using their expertise of their product and inventory helping to reach a decision based on facts and not "pie in the sky" sales tactics.

Mario

Mar 7, 2016

Outstanding support from Paul LeClaire. He was patient throughout the ordering process. Expertly captured the special features I wanted and translated that into an accurate order. He kept me informed throughout the process and delivered an awesome car exactly like I wanted. I will definitely return in the near future. I will also strongly recommend Paul and the rest of the staff to my friends. Thank you.

Regenia

Feb 28, 2016

Super dealer ship in Fayetteville NC ! If buying a car ask for Marty!!!

Melissa Jones

Feb 15, 2016

I was extremely pleased when I went to the dealership and told them exactly what I wanted and they provided superior service. My time was limited and they made it happen quickly. I highly recommend this dealership and will continue to use their services. Thank you personally to Lucinda, Greg and Cary for making this a pleasant experience! I would give 10 stars if there was an option! LOVE LOVE LOVE my new GLC300!

Symphonie Smith

Feb 15, 2016

Mercedes-Benz of Fayetteville, NC offered the best service in both Sales & Service. I had my previous Mercedes serviced here & was always treated very well. When the opportunity came to purchase a newer car, I couldn't have chosen a better team. I look forward to remaining a part of the Mercedes-Benz Fay, NC Family.

Monica cates

Feb 13, 2016

This was one of the best experience ever purchasing a car...

Betty shaw

Feb 10, 2016

Excellent staff, excellent facility, wonderful experience , made us feel welcome ... Didn't judge us

Randolph Washington

Feb 8, 2016

Dealership was very friendly. It first time every brought car and it take less then 3 hours, and didn't feel anyone trying to pressure me. The salesman was very help and knowledgeable about the vehicle. Once he found out the car was a gift for my wife, he took the time to explain the car equipment to her and helped her set it up.

Vatsal

Feb 8, 2016

It was a good experience and a good customer service.

Douglas Erley

Feb 6, 2016

Great dealership, great car, great people. Could not be happier

Saji_Fazal

Feb 4, 2016

My latest purchase at Mercedes-Benz of Fayetteville was by far the best experience ever. From Don to Donathan, they make you feel like a million bucks when you do business with them. I highly recommend anyone to just give them a shot and you won't be disappointed.

Laten

Feb 1, 2016

The best car buying experience I've ever had! Robert Lee, the salesman I worked with, was terrific along with the rest of the staff. Gave me an above market value on my trade and a great deal on the car I was trading for. The facilities are excellent with plenty of refreshments. I will definitely do business with Porsche Mercedes of Fatetteville and Robert Lee again!

Danny R Ellis

Jan 11, 2016

Had a great experience purchasing my E350. Had a great salesman.Would definitely buy another vehicle from him..

Ralph Allen

Jan 10, 2016

The buying experience was fantastic. We were just inquiring about a car and Lucinda teamed us up with Martyna. She was so great and we actually fell in love with the 2nd car she showed us. The financing was painless and could have actually left the lot with our car that day. We opted to pick it up the next day. Lance gave us the options and incentives that we qualified for. I was blown away by the final monthly payment. Very affordable. We already own two older Mercedes and we love them. The service we received at the Mercedes Benz of Fayetteville was by far an Exceptional experience. Thank you, Lucinda, Martyna, and Lance.

Trey Corrales

Jan 9, 2016

The buying experience at Mercedes of Fayetteville North Carolina was the best Brian experience of a vehicle that I've ever had . Not only was a sales person knowledgeable helpful non-pushy but so was the entire staff in his absence. From start to finish the in tire process was great, just when I thought the customer service was complete as the purchase of my new C 300 the sales person told me to call if we had any questions and they we were now part of the Mercedes family. Great experience!

Lyvon

Jan 7, 2016

Came in for Schedule A service. Donna was very helpful with getting me scheduled before a road trip. I will definitely bring my vehicle back for service.

Charles donau

Jan 5, 2016

Excellent sales experience I felt confident like I was the only customer. I would return to this dealer in the future.

Donald McCullough

Jan 5, 2016

Since I have been in this area, I have used the Mercedes Benz of Fayetteville dealership for all of my service needs. I am the proud owner of three Mercedes Benz vehicles, which I am very meticulous with when it comes to maintenance. This dealership has been the best that I have ever done business with. Jamie Johnson with the service department has always ensured that my service needs were promptly taken care of and followed up with, but most of all his friendly and professional attitude is most appreciated. From scheduled maintenance to major parts replacement, I know that I can trust the entire service team at Mercedes Benz of Fayetteville. Let me also say that the team of certified service professionals who perform the services take pride in their work. When your car is returned, it is clean inside and out. There will never be the smell of residual oil or grease burning off for days after the service has been completed. They are thorough and precise with troubleshooting and always ensure that the repair is done properly the first time. They take care of your machine as if it were theirs and it will always come back to you ready to perform and be relied upon. I fully trust this team of dedicated professionals with my Mercedes Benz vehicles and I would recommend their services to my friends and family.

edward johnsonEXTRA

Jan 3, 2016

EVERYTHING WAS GREAT NICK CATERINO IS GREAT SALESMAN HE WENT THE EXTRA MILE TO ENSURE THAT WE WAS PLEASE WITH THE CAR WE SELECTED . HE WILL BE HIGHLY RECOMMENDED TO FAMILY AND FRIENDS FOR FUTURE PURCHASES OF A FINE AUTOMOBILE.

o

Jan 1, 2016

have not even seen or had the car delivered;will definitely know when and after the car is delivered; this review is very premature

D BRYANT

Dec 31, 2015

Keeping in line with what is important to me (quality, service, comfort), i visited the MB dealership in Fayetteville, NC. I was greeted with smiles, immediately tended to, informed of the process and treated exceptionally well. The process was implemented seamlessly and my car drives like a dream. This is my first MB but with what I have been through with other vehicle makes, dealerships and service I already see the difference and appreciate that when purchasing a MB you are purchasing more than a vehicle you buy into a culture. Thank you MB of FAY.

Dr. R. C. Suehr II

Dec 31, 2015

I'm continuously delighted with the outstanding service!

Cedric Hepburn

Dec 29, 2015

Excellent Salesmanship, Friendly and listens to the customer's wants and needs. I would use him for future sales. The Staff worked promptly to ensure the sale was completed in a timely manner. While I had a great deal, the staff found a much better deal, they cared. Again, thank you for a great team.

George & Sharla Junius

Dec 22, 2015

We were truly impressed by the remarkable service at Mercedes Fayetteville. Donathan did a superb job making us feel comfortable and confident in the test drive, his knowledge of the Mercedes car line and his patience while we did our own calculations at his desk. We loved our buying experience from the moment we stepped out of our car and into the doors of the dealership. We would highly recommend this dealership to anyone!

Karen McLamb

Dec 21, 2015

The staff was friendly and made you feel comfortable. Marty Warren was very knowledgeable about the car I was purchasing and explained everything well. Justin in finance was equally thorough in explaining all the paperwork and additional warranty plans available.

Happy Boxster Lessee

Dec 18, 2015

Exceptional dealership!! Exceptional people!!The entire team was beyond outstanding throughout the entire process of leasing my new car!! My awesome new Boxster was delivered yesterday!!! I would highly recommend Porsche of Fayetteville!!

Justin Callahan

Dec 15, 2015

Have purchased many automobiles both new and used, but this is my first Porsche. With that in mind, Paul Leclair, the Porsche Ambassador, walked me through every aspect of the car, including its Certified Pre-owned warranty.Due to some scheduling issues on my end, Paul agreed to meet me at the dealership for a test drive on a Sunday. Much appreciated.Have only had the car for a week, but if the rest of my experience with Fayetteville Porsche measures up to my experience so far, I'll be a happy camper.Thank you Paul.

Dwain smith

Dec 14, 2015

Overall good dealership. One problem was the rsales manager changed agreed upon trade price for my vehicle $500.00 once he found out the car payment I was looking for. I did not want to haggle because I drove from greensboro to buy car and I had my family with me. Salesman was great. Finance guy was ok.

Glenn Hayes

Dec 12, 2015

Great service department, professional staff. We were kept informed on the repair being made on our car.

Dr. Carl Franklin

Dec 5, 2015

My wife and I recently retired and this was our first experience with the brand. I was very happy with how we were treated and in the buying process.

M. Williams

Dec 3, 2015

Excellent Customer Service. Process of making appointments is easy. A pleasant atmosphere, all personnel are knowledgeable and pleasant. My service rep Donna is patient, kind and went above and beyond to keep me informed. Thank you.

Talphaline McAlister Ford

Nov 30, 2015

I am extremely satisfied the way I was treated with Mr. Stover. He was patient, reliable and handlemy concerns with professionalism and was very knowledgeable about my concerns. Explainedevery thimg in detail with me. He has the up most respect for his clients and I would not hesitate to recommend him to family members, friends , neighbors or others I come in contact with. I wouldrate Mr. Stover overall a 10.sincerely.Talphaline McAlister Ford

Jmt

Nov 27, 2015

A pleasure to work with, always polite, always accommodating

The Brown's

Nov 27, 2015

My wife and I was very please with Mercedes- Benz of Fayetteville.

April Eshelman

Nov 22, 2015

Mercedes-Benz of Fayetteville makes purchasing a new car an easy process. This was our family's fifth car from this dealership. The sales and service that we receive MB Fayetteville keep us coming back even though we live in another city. Our experience with service has been exceptional.

Jim

Nov 21, 2015

I enjoyed the whole process. Car was exactly as described on the internet. Nick Caterino was a pleasure from the first phone call to saying good by a few days later. Its been a long time since I had a good experience at a car dealership. The only complaint was that they were three hours away, but I would make the trip to buy another car. Thanks to everyone.

Courtney Chavis

Nov 20, 2015

Overall, my experience was great. The only thing I would suggest is to make sure loaner cars have enough gas in them to allow people to get to their destination and back. Other than that, the staff was very courteous and professional and my service was great.

Paula Battle-Young

Nov 17, 2015

I was very pleased with the service I received. Everything was ready when I arrived. Everyone was accommodating.

Gary Jones

Nov 16, 2015

Mercedes-Benz of Fayetteville was extremely helpful. I called and explained my situation with my wife's car, and what I needed. they provided me a loaner car until they did a thorough inspection of my car. the service dept. was great "the 2 D". completely put my mind at ease. thanks

Sam Pipkin

Nov 12, 2015

I was greeted at the counter with a smile. The Service person had my papers for my appointment. He went over the service with me. Before the service was complete, he went over the work being done and what needs to be done in the future. The service on my vehicle was completed in the time I was given in the beginning. I am completely satisfied with my first experience.

Barbara Crayton Little

Nov 9, 2015

The work was adequately done and service representative, Debbie, is experienced and very accommodating.

Jim Mozingo

Nov 9, 2015

Excellent service, everything was done as promised.

Theresa E. Frett and Colonel Darwin A. Frett

Nov 8, 2015

I would definitely recommend Donathon Stover to all of my friends and associates .He is an outstanding representative at the Fayetteville Dealership.He listened very carefully and sold me the car that I wanted. He made an outstanding first impression--he greeted me with a smile when I walked in the dealership. I appreciated that and I have spread that to friends on Facebook . My husband, Colonel Darwin Frett was impressed with the service

bulldog4-3

Nov 8, 2015

Donathon Stover is an asset to your sales force. This is my third purchase from your dealership and I was very pleased with the professional approach and sound answers provided by Donathon. My wife and I found his time and effort with us made our decision much easier and with sound confidence in our purchase. I also want to recognize the excellent service provided by the service mgr., Michael Thomas, His and Donathon services will continue to be a major reason for our continued relationship with Mercedes-Benz of Fayetteville.

pete

Nov 8, 2015

I had been searching on line for a GLA 250 and saw one advertised at Mercedes Benz of Fayetteville. I called to inquire and was connected with Nick Caterino. Nick was very courteous and provided all the answers to my questions. I was happy with his professionalism and decided to fly there to see the car. Nick picked me up at the airport. I saw the car, test drove and decided to purchase it. I perceived Nick to be very helpful, honest and professional during the entire purchasing process. I was very happy to have him as a salesperson. I plan to call Nick for any of my future purchases. Nick is the primary reason I bought my car from this dealership.

Carrie O'Connor

Nov 5, 2015

My appointment was at 10:00 and they were ready for my car when I arrived. The service was prompt and friendly. The waiting area was clean, nice and stocked full of refreshments.

Debra

Nov 5, 2015

Excellent customer service department. I have never had such good care, service and quality from any other car dealership or company.

lid2b4reel

Nov 5, 2015

The experience was great. They were prepared for me with a rental car as soon as I arrived and my car was done by lunch time.

J. Finnerty

Nov 1, 2015

Car was picked up, repaired and returned in one day. Loaner car was outstanding.

Kenneth Boyd

Oct 31, 2015

Porsche of Fayetteville went out of their way to see that I was completely satisfied.

PEARLIE ALSTON, JR

Oct 31, 2015

This was an awesome seamless experience, Mr Donathon Stover, knows about Mercedes Benz Cars, he made this a seamless purchase, he was very detail with all instructions and left us with , " What a wonderful salesman" . Mr. Stover has certainly taken his salesman training to heart, he knows the right buttons to push, he uses a great method to insure all that you have everything you need to drive away with confident that it could not have been presented and sold by anyone, anywhere any better. Mr. Stover is truly an asset to the Mercedes Benz Family of wonderful people in this awesome office in Fayetteville, NC. Mr. John Lance Koegel was so helpful with the financing, he went beyond the call of duty to find me an excellent rate, even when he had given me a very good rate, what a team of Quality gentlemen you have assembled. Thanks Donathon and John, Job well done!!

Robert Hawkins

Oct 31, 2015

MS. Hooper was very helpful in all respects. She showed us a variety of auto's and listened to our comments, answered our questions and was helpful throughout the process without being pushy. The financial process was thoroughly explained and took a minimum of time. Overall experience was excellent.

Farida

Oct 30, 2015

Debbie is an excellent, friendly service department worker. She helped me every time I visited the service department.

Fayetteville North Carolina

Oct 30, 2015

Having service done there was about as professional as it could get.

SLRaine

Oct 30, 2015

On 10/26/2015, 8:00 am appointment, I took my 2014 E350 in for B service. While I waited in waiting area, I asked Linda Jorden if there was a black-on-black 2016 E350. She then passed the info on to a manager. He checked the lot and returned and said that he did have an E350 with the feature I was looking for. He sent Jim Alley to work with me, and he pulled the E350 around to show an explain all the new features on the car. He took my ID and about 20 minutes he had a payoff quote and a bank to finance me and between 12:00 Noon - 12:15 I was on my way back to Mount Olive, N.C. The Salesman, Manager, and Finance Manager both continued to work for me to get an even lower interest rate, after I had already been approved and drove my E350 home. It does not get any better than that.

Chante Crawford

Oct 29, 2015

Donna, Debbie, Gerald, Marcus and Colton were awesome and very professional!

Joseph Back

Oct 29, 2015

Bought a GLA 250 for my wife Elizabeth. The entire process was great! Donathon Stover was very professional, and a pleasure to work with. I would, and have strongly recommended Mercedes Benz of Fayetteville!!! The entire staff was friendly, outgoing, knowledgeable and has made my Wife and I very happy and pleased with our purchase. If Mercedes Benz awards a dealership some type of recognition for outstanding service, then my vote for 2015 would be for Mercedes Benz of Fayetteville !!!Joe BackMaster SergeantUnited States Army, Special Forces (Retired)

Lynn Clark

Oct 29, 2015

Service was great and staff is always a pleasure!!!

Sadie L. Raine

Oct 28, 2015

I actually took my car in for annual Service B. I asked one of the sales associates/reps if they had a black on black 2016 Mercedes E350. The manager looked around, found one on the lot. He then sent a sale rep over to show me the car. He got my name and information and before I knew it, a finance person informed me that I was approved! By 12 Noon, I was headed home driving a 2016 E350. The deal and offer I have received!

William C Copeland

Oct 26, 2015

Everything was great, I have no problem with the service.

Joe Mullis

Oct 25, 2015

Check out person did a really great job. She really went the extra mile tocomplete the required service

Marija Canadanovic

Oct 24, 2015

Jim was very professional and helpful. He guided me through the car buying experience without any unwelcomed pressure. He made personal connections to make me feel at ease . The entire team was very nice and a pleasure to work with.Lance was very professional aswell he was a pleasure to speak with and sign paper work he showed me some options to help save me money on my future vehicle care.

My Porsche

Oct 24, 2015

Excellent salesman, process and delivery. Best price for car anywhere around NC.

BenzDad

Oct 24, 2015

Not my first time there, I new what to expect .. Several of the folks know me there and when they see Me they speak.. The salesperson that sold me the GL450 saw me and came right out and started a conversation I like that made me feel like part of FAMILY.. Only my fourth MB. THIS ONE I WILL PUT ON MY FB PAGE , MB got it right this time, great auto for someone with small kids safety is outstanding ..Mrs. Nikki and Mrs. Debbie is to be a great example of Professionalism .. Thanks Guys always my Dealer.. Keep up the great work..

1cheeseit

Oct 23, 2015

The Job was done well and will be going back. The wait time was a little long but the atmosphere made it worth while. First time going and was not bad overall.

Morris

Oct 23, 2015

The team did a great job Paul was very helpful and extremely courteous. Paul followed up with me between visits and after the sale as appropriate.

Wilbert Thompson

Oct 22, 2015

Excellent, this should be the model for car dealer

Carol and Matt Cerny

Oct 20, 2015

It was a great buying experience. Cudos to Marty Watren. He was exceptional.

Lee Roy Smith

Oct 16, 2015

This was not our first car from Mercedes Benz we had a trade in the sales lady was very nice in walking us thur looking at different Vehicles than test driving it I had receive a letter in mail saying only 20.00 more would be added to ur car note the Manger Aprove just what letter read that was great but when we over to the finance Dept somethings he was saying to me concerning the paper work was not true and I knew it was not so I walk out so my wife call Mercede dealer in Raliegh did not mention any thing about Fayetteville Dealer and the gentleman gave me what's knew was true I let head mgt no so he had us to come on back in seethe Finance Mgt so we walk out please only one thing I forgot to do is our payment date the next week finance Mgt gave wife the number to call and they taken care of what we needed .

Julia Godbold

Oct 14, 2015

I could not have ask for any better service at this location . Mercedes-Benz of Fayetteville has my seal of approveal

Sandy

Oct 13, 2015

Overall very satisfied with the service and Donna was excellent

Marcell Whitehurst

Oct 10, 2015

1st time visit and wonderful experience. JJ was couteous, professional and very helpful.

Greene

Oct 8, 2015

Buying process was easy. Salesperson was great! Visit them today!

Ivan semerik

Oct 8, 2015

Excellent expiriemce! I usually don't really care about the overall experience but my time is very valuable. That being said, I was in the dealership a grand total of under 30 m which was awesome!!

CNat Hywhinny

Sep 13, 2015

Your company made my trade-in and purchase experience easy and the staff really cared about what my needs were in a quality automobile. Many thanks to the staff, especially Mr. Dudek and Lucinda Stanley.

Divadream

Sep 12, 2015

My dream car was sitting on the lot calling me as I drove by I went inside and now she belongs to me. Gotta give her a name.

mikehmnc

Sep 12, 2015

Debbie Wheeler and the rest of the team were very responsive when we showed them some tears in our front seats. They replaced the covers at no charge under warranty. Very satisfied!

Mbonemd

Sep 11, 2015

Great service. Great visit. Leah's feels like I'm among friends. Great personalized attention and service as always. Very easy to schedule work and to pick up as well

andrea stiles

Aug 24, 2015

Marty Warren is without a doubt the best Mercedes representative around. The dealership did not have the car I wanted on the lot so Marty went out and found the car for me and had it delivered to my door. He gave me a great price and the car is perfect! When Marty tells you something, you can trust what he says and he does not over-promise. He made this process easy, professional and painless. Now I have a beautiful, perfect car that meets the specs I requested. I can't thank you enough Marty.

armyjoe

Aug 24, 2015

I initially went to this dealership based on an offer I got in the mail to trade my 2013 GLK for a new one with a big discount. I left the dealership with a GLA instead because my wife thought this was the vehicle she really wanted. After several days of driving she told me that the GLA lacked in alot of areas that she was used to in the GLK. I immediately took the vehicle back to the dealership and they were able to get me out of the contract and into a new one with a 2015 GLK. I was very impressed with everything they did to do this and I cannot say enough as to how much I appreciate their efforts. My wife is now 100% happy with her 2015 GLK. Thanks MB of Fayetteville. I will definitely come back to do business with you again.

Tee

Aug 24, 2015

ALWAYS a joy to do business with the service department. Especially Debbie Wheeler. She is a true assist to your company. Friendly, love her smiles and she makes it fun even when you are upset about you car.....she will make you laugh! Just what you need at the desk!! And Marcus....wow what a great guy and great service!!!

Diana

Aug 16, 2015

From my sales representative (Donathon Stover) to the Sales Manager, Greg Dudak, and even including the phone receptionist (name unknown), I felt like I was given their full attention. Each question (and there were many) that I asked received a thorough response. After acknowledging that one of my prime deciding factors for a car would be how my golf clubs fit in the trunk, Donathan guided me through various options--some worked, some did not. An important point worth mentioning is that although my husband was with me during the discussions Donathan and Greg both talked directly to me. They acknowledged that I was the decision maker and not my husband. Other women will understand my making this point.My husband and I are fortunate to know the new owner of this Mercedes dealership. He owns several franchises in the Pinehurst area where we reside. His honesty, personal integrity, and desire to serve the customer are what have made him a successful businessman. My guess is that employees who work in his franchises witness his character on a daily basis and will be loyal over the long term. This is a plus for the customers who purchase or lease from this dealership.

elder123

Aug 14, 2015

The experience that I had with the dealership overall was good. I can say it seem to be better under the new management. This is the third vehicle I have purchased for the dealership in a little over 18 months. The process was much better and the sales manager and finance manager was a pleasure to work with.

Bianca Ramos

Aug 8, 2015

The staff took care of me and even went out of their way to drop of my car to my job since I could not leave.

William and Veronica

Aug 4, 2015

My wife was very, very please with the customer service from salesmen Donathan. Yes will be back again. Thanks for everything Fayetteville of Mercedes-Benz of Fayetteville. We are very happy

Ann Robinson

Jul 31, 2015

I visited Mercedes of Fayetteville to purchase some windshield wipers and while there Chris approached me and offered me some water. From there he showed me the certified pre-owned inventory and I found a GLK I liked that had more features than the GLK I was driving. I purchased the new GLK and thanks to the sales manager I got the same rate and payment as I had on my old GLK. I will be returning to Mercedes of Fayetteville for future purchases.

PCASandhilsmbr

Jul 28, 2015

Andy is a "goldmeister" Porsche tech with unsurpassed knowledge and care for his customers. Best I've ever seen!! Thank you.

Keith H.

Jul 26, 2015

I drove to Mercedes dealerships in Charlotte, Lake Norman area, Cary and Raleigh to test drive the new 2015 S550. I stopped by Mercedes of Fayetteville to look at two S550's they had in stock. Greg Dudak, Andy Harnsberger and Donathan Stover provided excellent 'Red Carpet Service' for my lease/purchase. Outstanding!

Linda B.

Jul 17, 2015

I've just found that any correspondence that I've had with this dealership has been a pleasure. They honor any agreements made and always do a superb job. I've already recommended them to several friends.

Alana Hix

Jul 11, 2015

I just purchased my sixth MB from longtime salesman Marty Warren. He is the reason I return to MB of Fayetteville. I appreciate the friendly, knowledgeable service I have received throughout the years of working with Marty and the entire dealership team. I will be back.

Drus40

Jul 10, 2015

The staff is always prepared to receive you for your service appt. They are courteous and knowledgeable. I always appreciate the estimate and discussion about the work that will be completed. They always remember to make you feel special by calling you by your name like old friends. I appreciate their sense of humor and then making you feel like it is more than a service visit.

Chris

Jul 9, 2015

debbie at my fayetteville was top notch in her help on my car. I have an older car, 99 e430, which has around 265k miles on it. Had to get a rear diff. Which was not readily available. Debbie was in constant contact with me about y car and different ways to speed up our process. A short time later I had my car back in my hands looking better than when I dropped it off. Thanks Debbie. Will return.

J. Glenn Hayes

Jul 1, 2015

Repair was completed much quicker than I expected, even with parts being ordered. Great staff here at Mercedes-Benz of Fayetteville. They were very professional. We felt welcomed here. We were kept up to date on the repair work of our vehicle. Special thanks to Terry!!!

Vic

Jun 24, 2015

The service team is outstanding. The team is very respectful, courteous, and engaging. The facilities were very clean and everyone was tremendously friendly the entire time I was there. I would highly recommend this team of professionals.

Mack

Jun 20, 2015

Everyone at Mercedes-Benz of Fayetteville provides quality work and excellent follow through on all services and products provided.

Gayle Cuffie

Jun 18, 2015

Wonderful experience and I would defiantly recommend Mercedes-Benz of Fayetteville to anyone looking to step into a life of Luxury.

Happy Customer

Jun 18, 2015

My wife and I have purchased multiple vehicles from this dealership over the years and we have our vehicles serviced here. We were aware of the dealership because we used to live and work in Fayetteville. We now live in Durham, NC. It's a 100 mile journey that takes 1.5-2 hours to make. If we don't feel like driving to the dealership they will have a truck come and pick up our vehicle and drop off a loaner. Why do we do this and bypass other MB dealerships much closer to us? Even though MB of Fayetteville is a smaller dealership than others the people their are friendy, courteous, and professional. We have received excellent service from the purchase of vehicles through the servicing. The service department is simply outstanding. The service advisor Debbie Wheeler is second to none.

Deborah

Jun 16, 2015

The service was excellent and would reccomend this dealership to anyone that is interested in purchasing a Mercedes.

Ronnie

Jun 15, 2015

My wife and I were shopping for a car and Donathan Stover, our sales rep, was very patient and knowledgeable. I thought my wife wanted another E320, but noooo, she wanted a CLA 250 and Don had the perfect car! She has not stopped smiling!!! Everyone was super professional and worked with us to get us out of the office quickly. Previous car buying experiences had me in the dealership for over four hours, but I believe we were out in about two (after deciding on the car, of course!) Thanks for a great experience and when it's my turn for a new car, we will certainly be back....

Tisleyrn

Jun 12, 2015

The service was excellent right down to my sales person delivering my vehicle since I lived out of area AND staying an extra hour reviewing all the features!Not to mention, being a female, I found doing business with a female a big PLUS!! I have purchased from Mercedes in another area before but Mercedes of Fayetteville is the BEST I've experienced!

JamesH

Jun 11, 2015

Was hearing a noise from the passenger door on my CLA. So I brought it in to have it checked out and to also have the passenger rear tire checked, as it was losing a few PSI every other day. Debbie made sure that I was kept informed about what was going on made sure I was satisfied with all the work. In the end we couldn't find the noise, but they dig find a nice old nail on the inside of the tire, which would explain the low PSI. Fixed the tire, no charge, and arranged for me to stop by, no appointment, if the phantom sound starts again. Everybody from Donna, setting up my appointment and organizing a loaner, Debbie my service rep and Scott the technician made the visit a very pleasant experience. Thanks guys.

lovemymerc

Jun 11, 2015

I am always pleased with the service I receive at MB of Fayetteville. Jamie, Debbie, Woody and the crew feel like family. They always go the extra mile.

Health123

Jun 4, 2015

After test driving numerous vehicles, this dealership made my decision a lot easier with their customer service and research finding the perfect car for me.

ltcavman

Jun 3, 2015

I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I showed them the confirmation e-mail they still seemed unapoligetic (apparently these thing happen often enough for the staff to seem it was just business as unsual). After filling out the paperwork with the information that I had already sent in advance, the desk personnel asked if I wanted to "skip the interior and exterior cleaning" to "speed up" the service. I had never once stated that I was in a hurry so I found this really upsetting. I then heard him ask several other customers this same question, so it is their standard line. NOT MB quality customer service. In addition, the dealership is old, the waiting area, while clean, was quite dated (although probably the most up to date aspect of the dealership). The people were friendly, and while I would consider buying a MB there, I would never have my car serviced there again as the customer service was subpar.

Patrick

May 31, 2015

While traveling to NC the rim on my Mercedes cracked. Since it was on a Sunday and I had to return to Maryland the vehicle was left at my mother's home in Aberdeen NC. Once back in Maryland, I contacted Mercedes Roadside Service and had the vehicle towed to Mercedez of Fayetteville. Roadside Servi ce response was not what I expected, took about 2 hours longer than stated, my mother is a little impatient so the wait was a peoblem. But here is where outstanding customer service can change things. Debbie was assigned as my service rep. From the moment we talked I knew this was going to be a pleasant experience. I explained my situation and informed her I needed the car by the weekend as I would be traveling back through NC. Debbie went to work on my issue. She had the rim ordered and replaced, kept me in the loop from start to completion. Since I was picking the vehicle up on Saturday, she left instructions to the staff for pick up. The vehicle was clean and ready for my trip back to Maryland. Of the three Mercedes dealers I have dealt with, Mercedes of Fayetteville service was by far superior and Debbie truly made the difference. Debbie if you happen to read this post, Thank You!

kscate

May 29, 2015

Honest. Clear in prioritizing repairs, costs, etc. Always kind and understanding and friendly!

Mary......fan of Mercedes Fayetteville

May 25, 2015

I had my yearly service on my GLK...just a routine 73k check up. I live one hour away so Mercedes picks my car up and gives me a loaner. My car had the service and was returned on time. The next day my "check brake pad" light came on. I called the service department because I was scheduled to drive out of town. The service manager was apologetic that my car had to be picked up again, and forgave me the service charge of $200. Of course I had new brake pads and rotors so I did have an $800. fee but the manager apologized and said the brakes should have been checked....their fault. I was so impressed that he was accountable. Its rare these days.

Maurice(Mo-Funk) Grady CAMEO

May 22, 2015

It's great to have a Great Dealership that feels international in this town. because we are international

Koty Bonthu

May 16, 2015

Great service. This is our first time with MB of Fayetteville. From the start to the finish(buying the CLA250 to getting the delivery) we had a very pleasant experience with the whole team at the dealership and Mr.Alan McBride in particular. We will do everything that we can to help this dealership to do great business and a grand success in to the future.

burtonstinnett

May 13, 2015

Your sales team were truly excellent in fulfilling my wants. Greg, Andy and Nicky were superb from start to finish. Tom Holderfield was immensely supportive by authorizing an adequate loaner vehicle during the period needed to acquire my vehicle from another dealer.

MB

May 6, 2015

I arrived at the dealership, spoke with the Service Manager, and discussed the service. After a short wait, enjoyed a coffee and muffin, my car was returned and I was on my way.

gabriele

May 4, 2015

Once again it was a pleasure to get a new car at MB Fayetteville. Skip and Debbie are the best.

Don

Apr 30, 2015

My Sprinter needed service and I trust Ty. I have confidence that when the vehicle is returned, I'm good until the next service. Thanks.

N.Joseph

Apr 26, 2015

I can always expect prompt top-notch service from Debbie, she is truly an asset to the Service Department.Her knowledge and integrity is outstanding. Thanks Debbie for all that you do!!

Kaps

Apr 14, 2015

Went well for my first service at the local dealer. On time friendly and kept me informed . I had no trouble getting in and out.

staceytaj2013

Apr 11, 2015

I am always treated with dignity and respect. I will return as needed when vehicle is in need of repairs and when financial ready strongly considering purchasing another benz

kellyj123

Apr 3, 2015

Jamie Johnson was EXCELLENT, very polite and very informative and a very polished young man.Answered all questions. Very good experience. Very friendly.Kelly J. Johnson

Karen

Mar 16, 2015

Cary did a great job in answering questions and thoroughly reviewing the car I purchased. I appreciated Tom's support in transporting my car home! Wonderful service. I would definitely recommend this dealer.

Tim Snow

Mar 15, 2015

Purchased the vehicle over the phone. Told the GM what I wanted and they found the vehicle and shipped to me. No hassle.

DONALD B

Mar 10, 2015

I HAD NO APPOINTMENT - WAS WORKED IN - IN A SHORT TIME. WILL MAKE AN APPOINTMENT THE NEXT TIME.

Jack F

Mar 5, 2015

Outstanding experience as expected and received for eight years running

David

Feb 27, 2015

I normally HATE HATE HATE dealerships, but these guys are a different breed. I'm not sure if this is because of the "Mercedes/Porche" brand, but you'll be happy here. Service is the biggest plus. Considering the potential expense of a MB repair, you don't get the feel you are being robbed like other dealerships. Debbie, Woody and company back there are outstanding. Need a tail light bulb? HERE YOU GO! Oh you need a free LOANER car that is a 2015 C-Class? Here you go! Just set an appointment and make sure you have your insurance card and drivers license and you're off.

NC Resident

Feb 27, 2015

The service at the dealership has always been very efficient. They communicate often during the time of the repairs. All of the service advisors try their best to be courteous and helpful.

Butch Murphy

Feb 21, 2015

I had a wonderful buying experience. My salesman helped me build my new car on line, then order it to my specifications. The business portion of the deal was handled exceptionally and the final dealer prep was done efficiently. I would recomend this MB dealership to anyone.

mich1967

Feb 8, 2015

Debbie and Donna are the best!!!! great attention to customer as they always give more than 100 %. It is always a worry less dealership time when I bring my vehicle there.

lenzi

Feb 5, 2015

Great customer service, very nice people easy to talk to.

Joe

Feb 4, 2015

I waited over ten years to purchase another car so I wanted the top of line -Mercedes Benz. My visit was truly a pleasure, very pleased with customer service .

Hpernie

Jan 22, 2015

To be honest purchasing a car is not at the top of my list. But I have to say working with Mercedes Benz of Fayetteville was a great experience. Skip was great. Meeting Tom was a pleasure. Linda's hospitality was exceptional. My wife is very happy.

Elizabeth

Jan 13, 2015

My husband and I went to the Mercedes-Benz dealer ship just a few miles from our house.It took at least ten minutes before anyone asked us did we need help. When we did get someone to help us we told them what we wanted but they acted like they wanted to sell us a new suv when we told them we did not want a new one they did not help us locate what we was looking for. I found two at the Mercedes-Benz in Fayetteville, NC and that was it, they had what we wanted and was so happy to help!!!!!!

Porsche guy

Jan 9, 2015

Made appt on web site. They followed up immediately confirming my requested time and items to be serviced. Upon arrival I was introduced to service rep promptly and I asked for couple other item to be inspected. No problem. Was offerred a loaner car to run errands, etc. Work was done as requested. Cost was high, but it always is. No problems.

corasd

Jan 3, 2015

My experience was good and I would recommend this dealership to my friends. This is the second time that I have visited this dealership and I was pleased each time with the service I received.

Sissy Robertson

Jan 2, 2015

Donna Dunn - gave me wonderful customer service. Calling to confirm the car pick up time, progress they were making on the repair, the information she had confirmed on a question I had, and to finally let me know when my car was getting dropped off. Thank you! Sissy Robertson, Wilmington

SLRaine

Jan 1, 2015

Professional Customer Service, great repair team, and clean facilities. I was told from the beginning just what the service included and was given time that vehicle would be ready. I was also offered a car wash and explained that it was 45 minutes added to my wait time. The time was exact to the minute.

Raphael

Dec 30, 2014

Purchase 3 Mercedes from Mercedes of Fayetteville, car salesman, Marty is a good man to deal with, recommend him to anyone buying a Mercedes, just ask for Marty. He has sold me new and used Mercedes.

Jay Johnson

Dec 22, 2014

Service techs were great to ride with to make sure things were handled correctly. Jamie Johnson always does a great job explaining everything are always pleasant to deal with.

Mercedes-Benz owner

Dec 7, 2014

If you want a great service adviser make sure you ask for Donna . To me she the most knowledgeable service adviser at this Mercedes-Benz dealership. I just want to thank her for all of her help.

Zack

Dec 1, 2014

Marty was wonderful to work with . Very helpful with all the options and Mercedes has a lot . Service dept has been a real pleasure with my other car as well .

tom

Nov 26, 2014

It's great to do business with someone who does what he says he will do, truly treats you like a customer and appreciates your business. I texted Dixon that I was in the market for two S550s, he immediately replied and we did the deal with a few texts. The cars were delivered to my driveway, my old cars were taken away and Jeffrey did the paperwork in my kitchen. After that he spent at least an hour going over the cars and explaining their features. He also left his card and has responded to several questions I had by text message. Altogether, my experience could not have been handled better, I am extremely pleased. Note: did not try to sell you more than you wanted. Explained the options and excepted your answer.

Speedy C-250

Nov 21, 2014

Not too many people are allowed to touch my 2013 C250 Turbo Coupe...but these folks provide amazing vehicle service and customer support...!!

jwomble

Nov 21, 2014

I always have a wonderful experience when I visit this dealership, especially in the Service Department. This time, I purchased a car and the experience there was equally pleasant. Debbie and Nikki were wonderful to work with.

Eleonore

Nov 18, 2014

Mercedes Benz of Fayetteville has been consistently excellent in all aspects of customer service. Service is very personable and exact. I have never had a problem/insufficient service for which I had to return or complain. The prices for service are not outrageously more than at any other shop (your elevated owner costs come mostly from the expense of MB parts).

Connie

Nov 10, 2014

Mercedes-Benz of Fayetteville has one of the best "service" departments I've ever worked with! They are professional and very timely about getting repairs done, plus they always do their best to provide you with a loaner so that you are not inconvenienced with transportation needs! The entire experience from beginning to end has always been good for me in my two years of going there. Woody is my direct consultant in the department. He is a joy to work with. He always has a positive attitude and does his best to make his customer's happy. He and Donna are the reasons I keep coming back to get my services done there!

Morethanmuslin

Nov 8, 2014

Service friendly and prompt and very good about staying in contact with me and explaining the service needed and not needed . Really appreciate the pickup and return and loaner.

txheelfan

Nov 6, 2014

Very efficient at check-in and explaining what needs to be done. Loaner car was clean and fun to drive. Had the car cleaned and ready to go when I returned.Thanks.Jerry Merritt

Steve from Florida

Nov 5, 2014

My wife and I have been buying Mercedes from this dealership for 20 years!! I currently live in Florida and continue to purchase from him. Dixon Dickens is the main reason I have purchased Mercedes. He is fantastic to deal with and extremely responsive to our needs. If there has been an issue with any of my many vehicles it is taken care of quickly and without complaint.

Perry

Oct 31, 2014

Service was excellent and vehicle problem taken care of

E. Paul

Oct 30, 2014

Just purchased my fourth Mercedes from MB of Fayetteville. They bend over backwards with their service and make car buying a painless, pleasurable experience. I highly recommend.

sw33t

Oct 20, 2014

Rodney Carroll of the service department delivered my loaner vehicle while I was out working with a business associate. I and my associate were amazed by Rodney's genuine care and concern for me. He patiently moved my many personal belongings from the trunk of my vehicle to the loaner vehicle, while continually apologizing for the inconvenience of my minor car issue. Rodney has a true servant spirit and provided friendly service above and beyond my expectations

David

Oct 18, 2014

Purchased my C350 with the best car salesman I have yet to see, Jeffrey Worthington by far exceeded my expectations, making the buying process look effortlessly. He was attentive to every detail, leaving no stone unturned. I had bought another Mercedes-Benz at another dealership and can tell you there is not comparison. This was a team effort, my thanks to All. Class Act.....

Maria salvat

Oct 18, 2014

It is always a pleasure to go to the shop. Everybody has a smile and willing to help.

Eric G

Oct 17, 2014

Picked up my car, dropped off loaner, serviced car, then returned car to my office. Great value in their price - what more could anyone ask for?

lmh5138

Oct 6, 2014

I had my Mercedes C-class in for service at this dealership and the service was amazing!! Everyone was very professional and friendly. They all made me feel very welcomed and made sure to update me on the car throughout the entire process. After looking at the repairs, everything looks perfect. It is rare to find good customer service these days and after many disappointing trips to other service departments with our other vehicle, I decided to take my Mercedes straight to the experts... Mercedes-Benz of Fayetteville just earned a lifelong customer after only one visit! Job well done!

Chablis

Oct 3, 2014

My ML350 was not turning over when the key was turned. It would take three to four turns of the key for the car to start. Called the dealership, they picked up the car on Tuesday afternoon, ordered the part, brought me a loner car. Called me Wednesday morning and let me know that it might take until Monday to have the car fixed as the part came from Texas. The car was ready on Friday and delivered that afternoon. This is the second ML 350 we have had since 2005 and the service has been very good.

Marco

Oct 3, 2014

Woody Barros was Great & made sure everything was Perfect& I Appreciate His Professionalism:*) He made sure everything thing went smoothly & I will continue to come back:*) I will recommend this dealership to everybody I know:*)

Donald Delauter

Oct 1, 2014

We worked with Jeffrey Worthington in the purchase of a 2015 GLK 350. He was very pleasant to deal with. His knowledge level was quite high, and he was able to impart essential information very clearly. He was pleasant in every respect and an excellent representative for his company. We never felt any pressure, and while it was clear he would like to sell us a car, we never felt like we couldn't wait to get away.

Jeannette

Oct 1, 2014

Awesome customer service by Woody Barrosse! And great staff at the Service Department. Feel welcomed when waiting for service.

gamecocktwo

Sep 23, 2014

picked up my car and brought a loaner. really appreciate the service from delivery/pick up driver john.

1stMB

Sep 20, 2014

I am a first time MB owner and I was due for my first service. The staff was awesome and my car was ready in less than the expected time.

JPRIII

Sep 10, 2014

I hate waiting for paperwork When I arrived to pick up my Macan all the paperwork was ready, no needless hassles about add ons; Just review, sign and go. This was one of my best purchase experiences.

Derrick L Walden

Sep 6, 2014

Debbie Wheeler is truly the best at what she does she always provides great customer service and goes above and beyond the call of duty.

Janet

Aug 30, 2014

MB of Fayetteville actually had my car service completed a day early! The service advisor communicated with me throughout the service. Great experience!

jrabano

Aug 15, 2014

I have never been in a dealer ship that has customer relations as this one. I was very impressed and yes I would go back and buy a car. With the car check to see what is wrong with my Benz it was very professional and I was very comfortable in waiting. They kept you up dated on how things are going and explained the repairs needed with the cost as well.

mrstrinidad

Aug 5, 2014

I had my Mercedes SUV serviced at this dealership and had a great experience. The staff was very professional and friendly. I was able to get a loaner car for the day which was a great help given my busy schedule. They called when service was completed and I was able to pick up at my convenience. I was in and out dropping off and picking up my vehicle. I will continue to have my vehicle serviced at this location.

hayjim

Aug 2, 2014

Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. I chose to wait and the wait time was acceptable.

lopatafa

Aug 2, 2014

Purchase was handled over the phone after MB of Fayetteville delivered the car to my door to test drive. We are very pleased with the car and the sales and service we receive from Fayetteville.

Lil Ann

Jul 30, 2014

My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took my credit card information, all I had to do was get in and go. NOW THAT'S SERVICE!!

angela f

Jul 16, 2014

We originally went to the dealership to rule out one of my choices in a new vehicle. I wasn't in a hurry to replace what I was currently driving; we just wanted to start looking around and checking prices. We test drove the GLK and immediately fell in love. Nikki took a lot of time to talk to us about the different features on the car. While they were crunching numbers, we asked if we could drive it home to get the teenager's approval. No problem! When we came back, they had the final price ready for us and we were surprised that we could buy it for less than the other car (American made) I was seriously lookig at. I wanted to think about it over the weekend before I made a big decision and they insisted that I take it home and drive it. Well, the rest is history....I took the car back on Monday and we sealed the deal. Everyone at the dealership was very friendly to even include the men that work in parts. We purchased the all weather mats and cargo mat and they brought them out to the car and helped Nikki put them in. My teenager was even amazed at the" free gifts" we received. When I called my husband yesterday to tell him I received fresh flowers from the dealership thanking me for our business he said "it makes you want to buy another car from them!" He's right, it does. We'll be back and we hope that NIkki will still be working at your dealership! We have already recommended the dealerhip to several people and I know for a fact that some of them have already made appointments to talk with NIkki. We will continue to talk about our positive experience with your dealership and continue to send you customers for many years to come. Thank you for making a very dreaded experience a very positive and pleasurable one.

djptrucking

Jul 10, 2014

I'm am so excited about the experience that I had with the purchase of my new ML350. Marty did an awesome job of selling me with no pressure.

HappyJoy

Jul 7, 2014

I had a great time. A purchase of this magnitude could have been stressful but working with Jeffrey was Not stressful at all. It was so fun.When we walked through the dealership, Jeffrey stopped what he was working on to help us and was glad to do it. He was kind the entire time, professional, and very patient. He never pushed but knew the product and had an answer as quickly as we could ask. If he wasn't sure, he took that extra step to find out. Even after the purchase, we called back to the dealership and Jeffrey is still willing to keep his word and do whatever he can to make this an exceptional experience. I must say it is exceptional. We really like the Benz.. a lot, and I am gladwe went to Mercedes-Benz of Fayetteville. THANKS TO ALL OF YOU SO VERY MUCH .....The Bullocks

bhardee

Jun 25, 2014

Skip was extremely knowledgeable as well as patient and polite. Couldn't have been happier with the process. He made everything so easy and went the extra mile in customer service.

Denisemwyatt

Jun 19, 2014

Although I am no stranger to this dealership, Ms. Hooper was a new sales representative who warmly greeted and assisted me throughout my decision process. While my visit was to look into purchasing a new S550 diamond white or silver Mercedes, I was not excited by the new front body style and design of the 2014. Determined to satisfy me as her customer, Nikki showed me a Certified Pre-Owned 2011 S550 which was more consistent with my likes. Although the Palladium Silver Metallic was not my first or second choice for the paintwork, it is growing on me and I am extremely pleased with its comfort and road performance. My husband and I have been in the Mercedes family for over 20 years and now own four Mercedes (three are white). I drove into the dealership on June 5th in a well kept white 1996 S 420 Mercedes with 335,000 miles (purchased new from Mercedes Benz of Fayetteville, aka Valley Motors) which should be a testament to the quality of your vehicle. In fact, the current Manager was a sales representative when I purchased my last Mercedes and he has been most helpful and accommodating with my recent purchase. It is my hope to purchase the Mercedes of my dreams within the next three years -- perhaps customized with all the bells and whistles!!!Kudos to Mr. Dixon Dickens and his fine customer oriented staff at Mercedes Benz of Fayetteville. Denise M. Wyatt

haroldbell

Jun 9, 2014

We had been looking at Mercedes CPO for some time. When we saw one that got our attention we decide to take a look at it. We met Nikki Hooper and looked at the car and others. The whole process was relaxed and friendly including the price negotiation. We left with a different car than we had gone in to look at but one that suited us well and at a good price. Would definitely do business with these people again.

kathyjdickens

Jun 8, 2014

We had such a wonderful experience with Mercedes Benz of Fayetteville. Dixon made this the easiest car we had ever purchased. Skip Dickens explained everything about the GL450 to me and went over things until I was able to understand the features. I would highly recommend this dealership over the one that is closest to my house.

Cape1

May 30, 2014

I was very happy with the purchase and how I was treated. I felt like I was being taken seriously from the first contact by e-mail and was contacted right away. Especially pleased that car was delivered to me and everything explained about the car and purchase.

CindiKV

May 22, 2014

We were very pleased with the overall buying experience. Our salesman, Jeffrey Worthington, explained all the features in our new ML350, and demonstrated to us how to program all the bells and whistles. Jeffrey was truly the best and most knowledgeable sales person we have ever dealt with during the purchase of a new vehicle. Everyone in the office was pleasant and helpful and made us feel like we were part of a large family. We will go no where else to buy our next vehicle!

rwoman67

May 8, 2014

have been buying from this dealership since the 80's that should be explanation enough! friendly atmosphere, easy to work with & always very helpful whether it is my salesman or others.

bbfuller

May 7, 2014

Mr. Schooler went way beyond what I expected with a car buying experience. Professional...polite and put me at ease. I walked away happy and would buy another car from him. Barbara Bradshaw Fuller

mlphcw

May 7, 2014

i WAS PLEASE WITH THE RECOMMENDATION MADE TO ME IN DECIDING TO GET THE REPAIRS DONE.JAMES CALLED ME IN A TIMELY MANNER AFTER I DROPPING MY VEHICLE OFF AND IN FORMED ME OF PROBLEMS THAT NEEDED TO BE REPAIRED.

forgiventrish2007

Apr 26, 2014

Where do I begin...... I was on a vacation from Va. Beach, Va. to see my family in Ga. The alert icon informed me that I had 29lbs of air in the rear passenger tire! I got off the next exit, put air in it, and watched the numbers. By the 12-15 mile distance I had lost air again (another alert). I got off the Fayetteville/Ft. Bragg exit and prayed. The Lord provided me with safety and the best possible experience imaginable, just minutes from where I was. I used the "help/roadside assist button" to speak with a MB rep. who directed me with my options. I decided not to wait for a roadside assist, since the air leak was slow, and the closest MB dealer was less than 9 mi. away. When I walked into the dealer, I was a bit anxious, since I did not know what it would take or cost to fix my issue. I also had 2 miniature "German" Schnauzers traveling with me. (One day I hope to go German all-the-way to the AUTObahn!)..*smile* SO, I told James Cypress (check-in) my story, he asked for the keys and went to work! DID NOT even delay to get my name, address, etc .I got my pups out of the wagon, and my car was up on the rack 5 minutes after I drove in! WoW! As I sat on the outside bench, Donna Dunn (Sales) asked "can I give your babies a doggy treat"? Of course! All the while I was at the dealership, I was treated like a local friend, rather than a "Out-of-towner". Woody Barrosse (Service Advisor) kept me informed/updated several times during my stay. Scott Symens (Technician) was polite and patient as I unloaded/reloaded the car of dogs, personal items, cell phone, etc. as he was the "tire guy". And Don McCarthy (Salesman) brought my "babies" water to drink, as well as offering me a beverage and encouraging me to come inside to the waiting area! "We are dog friendly" he said. I mentioned the dogs would bark at the little girl inside and scare her, he then pointed and offered for me to go sit in the Porsche' dealership's waiting area a hundred feet away or less! I smiled and thanked him very much for the offer. I was stunned repeatedly by the hospitality of these individuals. Not just one or two, but all of them where amazing! I think they should be the "stars" of your next customer service video! When I received the bill, I was pleasantly surprised too. The tire had to be replaced, but the technician did his best to try to repair it for me first, and even gave me the metal object I had run over and embedded in the tire. This is the best possible place the Lord in heaven saw fit for me to visit. It was the absolutely best experience I have ever had at ANY dealership, and I have owned several MBs, Corvette, TransAms, Buick, and my first was a 1969 VW! See I made full circle, back to German engineering! I have told this story to family, friends and co-workers already! One of the doctors I work with in our Critical Care department was astonished that I actually have a tire pressure warning system such as I do. God bless you all and Thank you again. Patricia (Trish) A. Smith RN,CCRNpasmith1atsentara.comJeremiah 9:23-24

Wendy530

Apr 24, 2014

Very pleased with the customer service and overall experience. The representatives were cordial and welcoming. I was immediately taken care of and provided with an amazing vehicle. I would certainly recommend this dealership to family and friends.

gradysimmons

Apr 21, 2014

Winston Olive provided exceptional assistance and accommodation in facilitating a repair on this auto and in conjunction with the delivery of a new E350 purchased from Mercedes of Fayetteville.

annieb35

Apr 16, 2014

Paul Schooler was the sales person that I dealt with. He did not have to do a sales job as I had already researched the CLA on line and knew that this was the car that I wanted. He did not follow through on keeping me updated on information as to when I could expect the car, I was very disappointed in his lack of communication. Thanks to Donal McCarthy, he saved the sale, as in mid March I went in to cancel my order as I was so annoyed.Mr. McCarthy was very nice and gave me details on when that I could expect the car. I am so happy that I waited for the car as I really love it.The highlight of my purchase was the knowledge and patience that Skip Dickens displayed when he guided me through all of the features on my car. He is a real asset to the company. .

Bizzell

Apr 7, 2014

Hello this is my 5th mercedes in that I continue to purchase from this dealer due to the great customer services of Marty Warren. thanks

mses350

Apr 6, 2014

I want to invite any and everyone looking for a Mercedes Benz to seek out via by internet or phone to reach Ms. Destiny , at Fayetteville N.Mercedes Benz . her exceptional customer service and knowledge of her product . gave me a comforting feeling that as I already knew ,that I was on the right vehicle.... And I went to another Mercedes-Benz dealer in myrtle beach S.C. where the service and management just came no where close to the product that they're sell .That's why I chose to purchase from another dealer and very happy with there service.........

michael47

Mar 19, 2014

My husband Jack and I experience with Mercedes-Benz of Fayetteville far exceeded our anticipated expectation with your dealership. Robert Lee our sales representative was EXCELLENT in his commitment to our satisfaction. Mr. Robert Lee greatly represented your mission statement of EXCELLENCE to customer satisfaction.

sbatten

Mar 15, 2014

Salesman friendly and very helpful with getting my selection in a very timely manner. He explained the new features of the car. He offered to be available if there were questions or concerns later.

Scottiem

Mar 12, 2014

The atmoshere in the dealership seemed a little tense,not a friendly environment for car buyers. Sometimes buyers don't like the games that the dealership plays on buyers. A lot of time setting and waiting

aasmith

Mar 11, 2014

Our sales representative was very thorough and gave our daughter the attention she needed about learning how to operate her new Mercedes. He was overall very concerned with her and her safety and we were very impressed with him.

cunningh008

Mar 11, 2014

I drove up from Florida to complete the purchase and it went very smoothly. I arranged most of the transaction over the phone and both Paul and Andy were courteous, helpful, and an overall pleasure to deal with. I would recommend this dealership to anybody in the market for a Mercedes or Porsche.

lchilton

Mar 8, 2014

My husband took my car for service and everyone was nice. We needed another key ordered, Woody had it ordered and called to let me know as soon as it arrived. I inherited this car and it had not had any service done on it since July 2012 and was surprised when the cost was not as high as I thought it would be. There are a few spots on the car from hail damage that my sister never had a chance to fix, Woody gave my husband a name and phone number of a trustworthy person to take care of this for us. Thank you again for a great 1st time experience at a Mercedes dealership!

chipholmes

Feb 28, 2014

I had a great experience with the folks at Mercedes-Benz of Fayetteville, especially Skip Dickens. He found the perfect car for my wife, negotiated a good price and even delivered the vehicle himself when the delivery truck was delayed due to weather. He also explained the options in terms of models, model years, performance and financing concisely but thoroughly. This is our second purchase from Mercedes of Fayetteville, and I have already told several friends and colleagues here in Charlotte that there is a competitive option down in Fayetteville if they are looking at buying a Mercedes.

DavidOmmanney

Feb 20, 2014

Paul offered me excellent help and guidance at all stages, from my initial enquiries to documentation and payment through to the final delivery of a beautiful car.I can only give Paul my greatest thanks and commend Mercedes-Benz of Fayetteville for the star service which I received at his very capable hands.10 out of 10.

pinehurst

Jan 30, 2014

I do not take my car to be serviced, it is picked up at the house and brought back by float truck.This is our second ML350 from this dealer since 2005.We have no complaints regarding service or people we speak to in the dealership.

flyarmy50

Jan 29, 2014

We have always bought our high end vehicles here and only use R. Lee as he has always worked hard for us. We have always been satisfied whether we are there for service or sales.

khadir

Jan 29, 2014

I was greatly impressed with the Service that I received from the Mercedes Team !!! They were all very personable, well knowledge in the concerns that I had regarding my car. They gave me a call regarding the additiional Service I would need and a price range. I genuinely appreciate they they checked my entire car out to see what was needed. I did not know this was an mechanical need that was required in order to keep my car in the excellent condition that I keep my car in. It definitely was a great relief to know they just do not do what is requested but will go the extra mile to see if anything else is needed. I definitely take excellent care of my car and do not skip over any mechanical needs. I feel Excellent with my experience with the Mercedes Team; as well as, My trust level and assurance in them makes me as Customer feel safe with my mercedes in their hands. Thank You....................Linda R. Rivera

mbaldwin14

Jan 25, 2014

Service center was very responsive in picking up, servicing, and delivering my vehicle on times that worked for me. The loaner supplied for my use was excellent.

TedMohn

Jan 23, 2014

I first visted the dealership on Saturday, 28 December 2014 to discuss purchasing a specific 2014 C250 listed on the website. From the moment I walked into the showroom I was treated with respect and total courtesy. The staff worked as a cohesive team, were extremely friendly and answered all of my questions. I returned a few days later to purchase the vehicle and was once again treated extremely well. You have an excellent team at Mercedes-Benz of Fayetteville.

carolynthomason

Jan 14, 2014

We have been working with Dixon for many years and there is nowhere else we would by our cars. Dixon and his team always go above and beyond for everything and the service is just wonderful.Dixon did a fabulous job being Santa this year; with only a one day notice he was able to deliver to our home, the exact car that we wanted, just in time for Christmas Eve - and with a big bow!! We always feel very comfortable recommending our friends to Dixon.PS: This is same survey was submitted on Dec 28, 2013 - please disregard if it has already been received.

mich1967

Jan 4, 2014

This is the most caring and considerate service department I have ever been too. I have had several types of vehicles throughout my life and never had the service like this. Debbie was waiting and ready right on time for my appointment, bright and early on a very cold day with a smile on her face. Then Donna got me a spare, I think I switch out in literally 3 minutes and there were many others being helped also. I got my spare while they worked on mine and Donna later brought my vehicle home for me later, which helped out tremendously. These folks are very professional and I have and would always recommend them. Thanks to Debbie and Donna both for the great service.

hope123

Dec 28, 2013

Truly a wonderful experience from beginning to end. Everyone was helpful, kind and caring. Marty made sure I understood everything and was comfortable before I left. I love working with the whole team. This is one reason we keep going back to the Fayetteville showroom to do business.

loganre

Dec 28, 2013

clint was new to sales but did a great job of establishing a relationship. In short order we had complete trust in him. The business manager did all he could to make the sale pleasant and work for us. This is my third car from Valley and the reason is that I am very comfortable with the service team. Always feel like they are trying to do what is right for me.This has been added since I clicked submit and it was rejected because I did not fill in the account information. I would have much preferred not to do that and have no idea why you require it. I was tempted to just not submit the review but I did want to give the team at Valley credit.

Parrot Bay

Dec 19, 2013

My buying experience was great. Robert Lee was very helpful and professional. I will recommend Porsche of Fayetteville to my friends and family. Thanks for your help.

S550Mozingo

Dec 17, 2013

This was the 9th Mercedes I have purchased and my 3rd S-550; My experience and the service at Fayetteville Mercedes has always been a pleasure starting with the selection process, the closing sales process, the finance and the service after the sale. I own a business where we only have service to offer and appreciate the detail to service that Fayetteville Mercedes goes on behalf of their customers.

Alfredoc

Dec 10, 2013

Very friendly and helpful during the transition of buying the SUV. They were great at demonstrating the cars operating system, working with me in every detail and answering all my questions.

lid2b4reel

Dec 8, 2013

Robert answered an add and gave my husband and I the best service since I have been purchsing Mercedes cars. He was righ on point with his knowledge of Mercedes Benz, since he also sells Porches'. Robert gave instructions in detail on all the features and programed our blue tooth in the car for me and I appreciate that. I am very pleased with my new car and very happy with the service wih Robert and the managment team.Respectfully,Lydia Smth

tiger91

Dec 1, 2013

Since first walking thru the door I received exceptional service from Skip through out the whole experience, I would definitely recommend a friend to go through this dealership.

DANSTMARTIN

Nov 28, 2013

As a Canadian snowbird driving to Florida, my 2002 ML 320 required repairs of $2000 resulting from a breakdown in N. Carolina; Because the stay over was running at $250/day (hotel car rental/food) for 3-4 days, I made a decision to purchase one of your certified vehicles with the intent to bring it back to Canada; Given this was our first rodeo (me and dealer) in dealing with a Canadian buyer, we were both uncertain on the cost to migrate a US vehicle to be registered in the Canada; The purchase was made on Saturday but only received a final cost breakdown of $$820 to bring the vehicle to Canada; because this is no longer cost effective to bring to Canada, I would like to retain the vehicle in the US and wanted to know if I could retain the certified mercedes warranty now that the vehicle will remain in the US;

lynnbrackey

Nov 14, 2013

I have done business with Mercedes-Benz of Fayetteville for many years. Robert Lee has always provided essential information and options when I am ready for a new leased vehicle. His honesty and professionalism are unequaled. Andy was most helpful with financing and L.A. not only delivered my car but went over the 2014 improvements and modifications. I am what you would consider a "happy customer". Thank you for all that you do.Lynn Brackey

ababydoc

Nov 10, 2013

Winston Olive was extremely helpful in bring my Porsche quest to fruition after months of test driving and studying the Panamera. He was very professional and answered all the questions I had remaining in order for me to make an informed decision. I enjoyed working with the dealership which made the deal easier. Thanks for a great buying experience.

Johnmccauley

Nov 7, 2013

Always the best service in the business. I have purchased numerous vehicles from this dealership. They make it easy to purchase and service a vehicle! Great products, great experience.

Ordaniel58

Nov 6, 2013

James and Debbie are fantastic service reps. They made sure that I received the correct maintenance for my car at the best price. Both were a pleasure to work with.

sanjam02

Nov 4, 2013

My experience with the Fayeteville-Service Center went exceptional well. James handled my service as quickly as possible, keeping me informed on what was going on at all times. Everyone I came in contact with were very friendly and helpful. I would definitely recommend this Service Center to others. Overall, service was great!!!

davidposton

Nov 3, 2013

I bring my vehicle here for service, even though I have a Mercedes dealer in my home town, because their customer service is superior! They are so easy to deal with.

jenojeda

Oct 30, 2013

Staff was amazing definitely went beyond to ensure all my needs were taken care of. I would recommend this dealership to anyone!! Excellent facility hands down.

marthajessup

Oct 30, 2013

I knew from the first car I purchased there that I would never be treated this well any other place. I called and told Carl what I was looking for and he immediately began looking and found just the perfect car. It was such an easy transition.

visionone

Oct 20, 2013

We had an excellent experience with the purchase of a Porsche Pamamera. Everyone was first class from the sales person, the sales manager, finance, the delivery person and even the receptionist at the dealership. No doubt they view the customer as #1 and their actions demonstrate that. Impressive organization that we would gladly do business with again.

kennerben

Oct 18, 2013

Dealer picked up my car at home, got it serviced, coordinated with body shop to fix damaged mirror and returned the car to my home. Great service! Very much appreciated.

rjpope1

Oct 18, 2013

I was too surprised at the awesome way I was treated after the mixup date for my "B" service. I did not want anything extra was just very upset about the mixup on my service date and the way I was talked (at). Thanks to the understanding service manager for being so generous. When scheduling my next appointment for service I will always call a few days ahead and confirm my appointment. Thanks again to the kind generous service manager. The service manager did make me feel better about FM-B. Thanks, R. POPE

sthrngr8ce

Oct 18, 2013

From the time I called for an appointment, every person I came into contact with was very nice. It was the first service our car. When I received it back the car was also washed and vacuumed. The waiting room was very comfortable and the coffee area was a great addition.The only compliant I have is with the email for the review. It ask "Mr. Roberts" to fill out the review when the purchase was in both Mr. Roberts name and Ms. Quiles' name. Ms. Quiles is the one who called for the appointment, took the car in for service, delt with the people and drove the car home and is also the one filling out this form. Being that I am equally responsible for the purchase of the auto, I would hope you would respect me with the same regard you did Mr. Roberts, by addressing the email to both of us. In the business I own, I would never disrespect any person being the male or female part of a contract by assuming one was of greater worth or spoke for the other. I find it offensive that in this day and time a company, especially this one, would assume that speaking with the "man of the house" would be any where near okay. Donna Quiles Roberts

William

Apr 23, 2011

Bought multiple cars and serviced all here. Always a good experience, very nice and professional.

hardrock1824

Mar 25, 2004

They are the best Mercedes-Benz dealership in the Carolinas. I live in Chapel Hill and Fayetteville is a two-hour drive away. However, I have had so many BAD service experiences at Leith in Raleigh I now have all of my work done at Valley. It is worth the drive, trust me!!!