Mercedes-Benz of Gainesville reviews

Jogre

Sep 29, 2016

I made an online inquiry about a used car through cars.com. I got a timely response and helpful followup to my questions.

TJM

Sep 29, 2016

We felt that everyone we dealt with in the show room was very friendly, helpful, and professional! George Bush did a great job of showing us the car and all of it's features, and was especially helpful in indoctrinating us to all of the new technology. George introduced us to the service manager, the business manager, and the sales manager, and we received a warm Mercedes Benz welcome from all.

BillandCJ

Sep 24, 2016

A salesman (Curt Curtis) can help you purchase the car that fits your needs and he did a great job. However the service department will keep you coming back to the dealership. They are the people who inevitably sell you your second, third automobiles. Alonzo Strickland and Scott Stephens (Asst. Svc Mgr and Svc. Mgr.) are successfully selling me my 2nd and 3rd cars.All of the Mercedes Benz of Gainesville employees have always exceeded our expectations. We will go no where else to purchase our next automobile.

DONNA STRONG

Sep 22, 2016

RON CAMPBELL IS AWESOME, GREAT EXPERIENCE AT THE DEALERSHIP, VERY FRIENDLY. LOVE THE SMART CAR

Niki Martin

Sep 22, 2016

We have had a great experience with Gainesville Mercedes Benz. We went there only looking and comparing prices and left with a brand new vehicle that was never even considered. I bought a Mercedes, something I never thought I would buy and I love it. It was priced very affordable and had way more options than any other vehicle I was shopping for. My sales rep was amazing. Very knowledgable, friendly and thorough. I was made to feel very comfortable and it was a great experience. I recently had my Mercedes serviced and it was just as great an experience. They delivered me a similar loaner and picked mine up, serviced it and returned it to me detailed inside/out in a quick time frame. I will definitely shop there again and highly recommend the entire dealership from sales to service.

Paul K.

Sep 22, 2016

I have been having our Mercedes serviced at Gainesville Mercedes for some years and just recently traded in our old car and bought a new one so I can comment on both service and new car purchase. I have in the past been skeptical of dealerships but I have to say that Gainesville Mercedes has been excellent in both service and in the new car purchase experience. I have found both service and sales staffs to be excellent in their knowledge and in their desire to be helpful. I could not be more pleased with both aspects car ownership and I would recommend the dealership to any and all.

Cheryl B.

Sep 13, 2016

Matthew Sloan made my car buying experience GREAT! I had been looking for a car for quite a while and he always kept an eye out for the car/price range that I was wanting. I know have a car that I just LOVE, and feel that I got a good deal. Everyone at the dealership was courteous and friendly. If you are in the market for a good deal and great people I definitely recommend MG of Gainesville, and ask for Matthew, he'll take great care of you!

Ken Stubbs

Sep 10, 2016

Ron Campbell gave us the best of service. Worked hard to get us a fair price. Very professional. Excellent communication & follow up.This is the guy to ask for. Excellent facility, very good selection and fair prices.

Billy Bob Thornberry

Sep 9, 2016

All personnel we encountered were friendly and helpful. We bought vehicle thru Matt Sloan-knowledgeable, professional, friendly, sincere. Excellent follow through on our requests-very comfortable doing business with him. Business mgr also great. Altogether, a seamless operation.

Craig M

Sep 8, 2016

Bob was a great salesman to buy from. Had no issues or hassle from this dealership while purchasing my new car.

Jeff Baltzer

Sep 4, 2016

Courteous and friendly staff that welcomed us as part of the family. We took a vehicle in for service and ending up purchasing an auto with financing. The entire process was painless and the staff treated us like they were happy to see and assist us. We have made this our Mercedes Benz dealer of choice for our service. Thanks again. Jeff and Mary Ann Baltzer

Terriet

Sep 4, 2016

Everyone was very friendly, welcoming. Curtis helped me get the car right for me. I was impressed by how quickly everything moved. I started with an inquiry of a preowned vehicle and wound up with a new vehicle.

Joe T

Aug 27, 2016

Valet Service is fantastic! We live 1.5 hours away. This service makes the process effortless and saves us time!

WNPJR

Aug 23, 2016

We visited Gainesville Mercedes to test drive and price a new car. Sales Rep, Eric Corley answered all our questions about the car and possible financing alternatives in a very straightforward manner. ( No magic up his sleeves, ) The trade-in offer exceeded the offer from another dealer. We purchased as we felt we had found a "good" dealership, offering a good price.

Hbaker6897

Aug 22, 2016

Customer service was impeccable. Staff stated below ensured that I was 100% satisfied with the service that was rendered. Their main objective was to make sure that there were no complaints regarding my overall experience.

anthonylaw

Aug 21, 2016

My Review of Mercedes-Benz of Gainesvilleanthonylaw8/21/2016Reason For VisitService"RIPPED OFF!!!!!!!"My Mercdedes SLK was in the Gainesville dealership for repairs from damage caused from striking an object in the roadway. The repairs required that the entire dashboard be removed from the car, in the process the technicians destroyed the glove box but put the vehicle back together anyway and did not mention anything about this to us. After we had the vehicle back several weeks we noticed the damage that was done, we immediately contacted the dealership about the problem along with another issue we were having that was not related to the damage. Mercedes picked up the vehicle and took it to the shop, once the dealer looked at the car the service advisor called me and stated that the damage to the glove box was not covered and that they had seen similar issues with other vehicles, this was done while they attempted to get the dash out of the vehicle, it looked as if someone took a pry-bar and bent a the frame of the box along with the glove box door. The adviser stated the cost of the box was $800, I told him the damaged was caused by them but he would not admit it. Instead he said he would work on getting the cost down for us which he eventually did, however he wanted us to pay the labor, $165.00, reluctantly I agreed but reminded him that they caused the damage but I agreed to his terms just to get the item repaired. Not only has Mercedes of Gainesville lost a customer it is very possible that we may never guy another Mercedes from anyone.

Scott B

Aug 18, 2016

I've purchased several new Mercedes from Larry Nero at MB of Gainesville during the past 10 or so years and everything about the sales process has been flawless & professional. I would never consider taking my business to any other MB dealer! Same goes for their service department!!!

Chawn Hall

Aug 15, 2016

Don't be fooled by the other positive reviews. My family and I recently purchased a used car from MB of Gainesville. Indeed it was a good car for what we thought was a fair price. However, MB of Gainesville is lacking in the area of customer service. Our car did not come with a spare key or owner's manual. Both of which were listed on their own "Items Owed" form prior to us leaving the dealership. To date, neither has been received. No return calls or follow up from the manager/designee leads me to believe that an alternate route needs to be taken for MB of Gainesville to make things right.

Ed Kaminski

Aug 12, 2016

We just had our first service performed on our E350 and were very pleased with their attentiveness and quality provided. From the service telephone to arrange for pickup of the vehicle to the delivery of our loaner from Michael to the final delivery of our car right to our driveway, it was all first class and friendly. Kudos to to Scott Stephens and your service staff. Glad we made this purchase at your dealership.

Jerry bakes cakes

Aug 10, 2016

Angela and Gary are the bomb!!!!! They really make the entire car buying process easy. They put my wife and I both on cars the same day!!!! On!y went to replace her Smart care but Angie helped get us a great deal on a second car we just couldn't pass up!!!! Thanks for all your help!!!!

Buddy Bergman M.D.

Aug 9, 2016

Top Sales help and information!! Our salesman was a real pro who was able t help us in all areas! Thank you Mercedes Bez of Gainesville!!

Katie Burgin

Aug 8, 2016

Execellent! Go see Freddie and Matt they are great!!

Alan Haile

Aug 5, 2016

Bought a new Mercedes GLS. Everyone was courteous and helpful. Also purchased four year maintenance agreement for the vehicle. Will be interesting to see how I feel in several years.

MsA

Aug 1, 2016

My rep was attentive to my needs and find a perfect car on the lot for me. I am was very pleased with his professionalism.

Duke Pinner

Jul 25, 2016

Very professional staff, everything about the dealership is first class

Arthur3

Jul 20, 2016

I had recent repair in which they had to order a part which come from overseas. Despite the shipping distance, they kept informed about what was happening with my car. They went to great lengths in discovering the cause of the problem and conducting multiple tests to Essie that the repair workd. Great job! Thank you.

Meghan

Jul 18, 2016

Bought a used vehicle and my salesman Larry Nero is the best! Very professional and knowledgable ! Would recommend this dealership.

Jena

Jul 16, 2016

Eric Corley made my dreams come true. He even delivered the car to Jacksonville himself for me! He was great! Gary in financing didn't stop trying until he got me the lowest interest rate possible. They are kind and true to their words.

Arun

Jul 15, 2016

great service...especially our sales guy Mathew Sloan...no hassles...patient and respectful...

Frank

Jul 6, 2016

Eric is the best car salesman I have excperienced so far. Friendly (I know that is not alway a good treat in a salesman), honest and actually putting my interests first when providing what turned out to be great advice

smcginley1

Jul 2, 2016

What a pleasure to deal with Curt Curtis and Gary. These people are true professionals who made buying a car a truly enjoyable experience. There was no pressure, only competence and kindness.They did exactly what they said they would do by giving me a fair trade for my BMW and got the transaction done swiftly and easily. Curt called us en route to make sure we weren't lost and madeus feel right at home at their impressive Mercedes-Benz dealership. When we arrived the vehicle detailed and tied up with a bow with the red carpet down! If you are interested in dealing people who have integrity, years of experience and outstanding products and services, then Mercedes-Benz of Gainesville is the place for you to go!

W. Phillips

Jun 22, 2016

Outstanding service department. Totally satisfied.

OttoJ

Jun 20, 2016

Recently purchased a smart car from the Mercedes-Benz of Gainesville with the extraordinary help of sales consultant Matt Sloan. His demeanor and knowledge of the vehicle he was selling and respect and customer service was awesome.

Tony galarza

Jun 18, 2016

Great all around service, Service Tech Zo Strickland was awesome , made everything simple, that's what I like simple, and Manager Scott Stevens was very helpful in arranging the service as well

Annq

Jun 13, 2016

I experienced great service and my salesman Mat was excellent.

Jack and Linda

Jun 12, 2016

Before our visit to MB of Gainesville, I contacted the dealership by phone to inquire about a previously owned vehicle offered for sale on the dealer website. I spoke with a very friendly and knowledgeable sales rep Erik Peebles who answered several questions I had about the vehicle. I communicated several more times with Erik by e-mail and phone with additional question and Erik's response was immediate and helpful. We visited the dealership to view the vehicle and found a very clean and modern facility. Erik was very pleasant and made us feel welcome. The vehicle was top notch and just what we wanted. We were very pleased with the deal we received. Thanks to Erik and MB of Gainesville for making this the best car buying experience ever. Also, thanks to Gary Martin in the Finance office who explained and completed the final paperwork.

Winme

Jun 9, 2016

My buying experience was not good because I made the mistake of checking a car out on the day my husband was diagnosed with Alzheimers. I initially felt the finance dept. took advantage of the situation. However, when I was hit with a $650 bill, I informed the service dept. that I had a prepaid maintenance plan. A loaner was driven to my home 50 miles from the dealership, my car was driven to the service center and brought back to me with no charges. I think I'm being won over.

Avanti07

Jun 8, 2016

I am leasing a C300, and my entire experience with this dealer has been incredibly positive. From the courtesy at the time when I first entered their fantastic premises, to the helpfulness when I twice stopped in for service, I have only accolades for their staff and general manager. Frankly, I cannot imagine a better dealer to conduct business with. (And the coffee they serve--especially espresso--is an added bonus.)

Tallynole0326

Jun 6, 2016

I leased a CLA 250 after multiple visits and conversations with salesman George Bush (not the former President). Originally I had planned to purchase a used CLA 250 from another dealership. However, because I was in the Gainesville area, I wanted to test drive one. I made it clear to George that I did not intend to purchase a vehicle from him and just wanted to test drive the car. His response was "no problem. Let's go." As I test drove the car, George went over all the features and I was impressed with his knowledge of the car. I had researched the CLA 250 for months and he knew things about the car I didn't even know. George put zero pressure on me to buy the car and didn't hound me after my visit. I kept calling George with additional questions even though I didn't intend to buy from him. He always had an answer. After doing more research and deciding to lease a new one, I asked George to give me his best price. After dealing with more than 6 dealerships, George had the best price and I went with him. To my surprise when I went in to the finance office, the agreement was identical to the one we had negotiated. There was no funny business. If you intend to purchase from MB of Gainesville. Ask for George. You won't be disappointed.

28542a

May 29, 2016

this was the first time to lease an auto. and it will not be the last. Ken Davis and Angela Monroe were outstanding. They made us feel like old customers and we were more than satisfied with their help. If we are still around in three years they will be the ones we will lease from again.

Lisa C.

May 28, 2016

After a terrible experience with BMW down state, I experience the best buying experience yet with Erik Peeples in 40 years! I had a MB but was playing with going with the other German company but the way I was treated at Gainesville MB by Erik has made me a MB owner for life. Gary who handled my paperwork also made me feel like a valued customer.

Rick R

May 26, 2016

I was in the market for a new Mercedes. My daughter had been referred to Mercedes Benz of Gainesville about a year ago where she bought her most recent Mercedes. She was treated so well with price and service I decided to use them also. I knew the car I wanted and gave them a call. We worked out price and details over the phone. I was driving to a tennis tournament on a Thursday with friends and only had a few minutes available to stop and talk. I saw the car, took a test drive and was on my way within an hour. I gave them the go ahead to wrap up the sale and picked the car up on my way home on Monday. All was ready to go. Papers ready to sign, salesman Ken Davis had time blocked out just for me. On the road again quickly. Life is good. A very easy experience. Also thought I got a very reasonable price on the car. Definitely will use them again. Rick

MBdriver

May 25, 2016

Had my first experience at MB of Gainesville and I was very pleased. Matthew Sloan took care of making sure I found the vehicle that I had in mind. I left with a new MB and could not be pleased more. Thank you!

Patti from Atlanta

May 22, 2016

We have had a few MBs in the past and yet this was the most pleasurable experience of all! I have been looking for a particular car for over a year and when it came through at MB of Gainesville, I was stressed about conducting a purchase out of state! Larry Nero was awesome to work with!!! From the moment the transaction begun it was painless and that is saying a lot with the car business. We left feeling like we were taken care of, even called us on the drive home to see how we were liking the drive! Would definitely buy from MB of Gainesville and recommend Larry Nero again!!!

jimmy jc wu

May 19, 2016

I traveled for business from Pensacola FL to Tampa area every week from Jan. to May. There were emergency services I needed during my trips and MB in Gainesville literally saved my life twice so I could go home safely. I can never thank those folks enough, especially Tim and Ian. Thank you guys!!!

MB VET

May 18, 2016

This was my first ever MB and my experience was nothing short of OUTSTANDING! Matthew Sloan was an awesome sales person he took me through the car from top to bottom and made sure i understood everything before i made my decision. This was the most fluid transaction i have ever had plus the interest rate was much better than my banks. I just wanted to say thanks to all of you especially Matthew!

DSG

May 6, 2016

Where to start...I guess where I started. I am father overseas, 8500 miles from my son, and a need for a car. Literally spent over 3 months on the net, over 100 vehicles checked, dealers in Gainesville contacted, and nothing panned out. Primary reason, Dealers did not want to work with me 8500 miles away, some wanted me to look at other cars than the one(s) I was interested in, some never responded. Then, on a Monday night, I found a car at Mercedes of Gainesville. It was clearly a one of a kind find. Immediately, I contact Mercedes of Gainesville by e-mail. The next morning, an immediate response from a salesman with a sincere desire to help a customer. Son went by, checked the car, test drove the car, and I had a sales quote sent to me while my son was still there. I replied that the car was wanted, but, it would take me another day or two to transfer funds. Absolutely no concern on the salesman's side. The car was held. On Thursday afternoon, my son owned and drove off the lot in his new (used) fully registered car. The salesman, well this was Mr Nero. This experience was beyond expectations for customer service. Mr Nero was a gentleman with a desire in his heart to work with me, the customer, despite my long distance restriction, and better yet, he worked with my son through this transaction. From the first e-mail response, it was clear to me that all my months of searching was coming to an end and that this transaction in the hands of Mr Nero allowed me not to have any worries or concerns. He was willing to help. Words are not enough to express my gratitude for Mr Nero and his handling of this sale, as well as his interaction with my son. On behalf of my son and I, THANK YOU very much! God Bless you!

M Pearce

May 4, 2016

I bought a car from Erik Peebles recently and had a great experience. He was able to get me everything I wanted and more. Would highly recommend him anyday!

N.A.N.

May 4, 2016

Ken Davis expertly assisted me through the leasing process. He was extremely knowledgeable and answered all of my questions. Moreover, I never felt rushed or pressured during the process-- which left a lasting impression. Interested in a Benz? Ask for KEN DAVIS!!

BHAlachua

Apr 16, 2016

The experience we had purchasing our new MB vehicles was great. Angie is amazing. She is knowledgeable, friendly, and honest. She is able to read people well to help identify what may be more appropriate to meet your needs. Gary was also friendly and worked hard to get the best deals possible. We left very happy, maybe even a little spoiled (more spoiled).

Steve

Apr 16, 2016

Our sales associate was Angela and I can not speak highly enough of her and the experience we had. She is very knowledgeable and patient to work with. Also worked with Gary, one of the Business Managers and he also was just as helpful. I would definitely recommend this dealership for anyone's vehicle purchase.

Stacey Murdock car nut

Apr 11, 2016

Dealership offered knowledge and professional service during maintenance. And my restoration of this high performance car. I live 80 miles away so don't get there very often but find them good with advice

Pcarney

Apr 3, 2016

Loved the way I was treated. My car had to be ordered and Angie, my sales associate, was great at keeping me updated on the status of the order. The entire car buying experience was the best I have ever had!

Jay

Mar 26, 2016

Only if your repairs are under warranty.otherwise stay clear from them. The parts department does not carry hardly any parts and the service department is all for the money. The service advisors work on commission so the more they sale the more they make. The service manager is another story. Penny pinching to say the least . You will never see me again. You won't last too long with this kind of Bussines practices .

h0cked

Mar 25, 2016

We just bought a C450 through the sales named (Bin Xu?), who helped a lot through the process. He was patient but yet efficient. He gave us a good deal, comparable to our dealers we talked to. Would recommend anyone to this dealership and find this particular sales.

Annette M

Mar 24, 2016

I love Mercedes-Benz of Gainesville, FL. Nice people, and nice facility. They go out of their way to take care of me and make sure I have a loaner vehicle when I have to leave my GLK. A huge plus is that Michael Potteiger the Assistant Service Manager always stays in touch with me throughout the day by texts, and phone calls. Thank you so much for all that you do for me. Annette

Ellen H.

Mar 24, 2016

The dealership did a door to door delivery and left me a beautiful new Mercedes to drive while my car was being serviced. Everyone I had contact with was professional, courteous and very excited about giving me excellent customer service. The assistant service manager was excellent and called me several times through the repair and service process to keep me informed and knowledgeable regarding the costs and extent of the repairs and service. I continue to return this dealership because they consistently give me this kind of service and courtesy. My car was finished at the predetermined time and was delivered to my door in beautiful condition. What a great experience this service appointment was.

mbenthusiast

Mar 16, 2016

First purchase of a Mercedes, have to say from beginning to end of sale it was a painless, timely experience. Literally from walking in to driving away it took about an hour. We did most by email. Larry Nero was very professional and answered all questions. Finance also went flawlessly. Thank you to all, we will definitely recommend this dealership to friends and family.

Dominick S

Mar 13, 2016

My wife and I recently purchased our second vehicle from Mercedes Benz of Gainesville and couldn't be happier. Thanks to our impeccable sales person Larry Nero and the amazing staff at this dealership they have gained customers for life. If you're looking for a great vehicle and the best customer service in the industry then look no further. Mercedes Benz of Gainesville is the only place to go.

Doug

Mar 11, 2016

Once again our service manager, Mike, covered all the bases and delivered outstanding service.

Doc

Mar 1, 2016

I have bought and leased all my cars from Mercedes Benz of Gainesville since 1995; I live 2.5 hours away and by-pass Orlando, Tampa and Lakeland to do so. My last visit was no different than all of my visits during the last 21 years. Excellent. The staff from sales to service are very well trained, knowledgeable and above all very customer oriented. My hat is off to Scott Stephens, Mike, Dillon and of course my sales-friend Ken. They are all great folks and I now consider them family.

Dr B

Feb 28, 2016

I purchased a Mercedes today with the help of a very friendly and professional salesman named Matt Sloan. I would certainly not hesitate to involve him in the purchase of my next vehicle, and highly recommend him to anyone planning on visiting Gainesville Mercedes Benz!

Bbranin

Feb 27, 2016

Recently purchased an SLK from Matt. He was very professional, organized and a pleasure to work with. I highly recommend him for his sales professionalism. He reviewed the entire functions and operations of the car I was interested in and eventually purchased. I will definitely use Matt when purchasing my next car.

Ray

Feb 24, 2016

Purchased my first Mercedes on January 2, 2016. Worked with Ron Campbell through the entire process. He is very knowldegeable, friendly, professional and genuinely cares about his customers. There were no problems or hassles during the purchase process and I am very satisfied with the way Mercedes Benz of Gainesville treats their customers. I would highly recommend MB of Gainesville and Ron Capmbell in particular. In fact, we had such a great experience, we went back and worked with Ron to purchase our second Mercedes in mid-February!

B. Skidmore

Feb 23, 2016

My husband and I went to Mercedes-Benz of Gainesville on our first day of car shopping. Angela Monroe was our sales consultant. She was very helpful without any sales pressure. She answered all of our questions in an honest, truthful way. She was very informative and knowledgeable about the cars. She was very professional, with a warm caring personality. She understood when we said we were not ready to make any decisions. We later returned to buy a car. She made the entire process very pleasant. She went over the car's features at length, and patiently answered all of our questions. She was never rushed, spent a lot of time with us. I have never had such a happy car buying experience. Everyone there was pleasant and helpful.

W Lane

Feb 23, 2016

My wife and I are snowbirds. We reside in Ocala, Florida for six months and Robinson, Illinois for six months. My first association with this dealership was when I brought my 2009 Passion Smart Car in for service. Everyone I came in contact with were cooperative, knowledgeable and above all made me and my wife feel like the two most important people at the dealership that day. That was my first visit and I was so impressed with the service that I brought my vehicle back for the next service it needed. I had not met George Bush when I was at the dealership, However approximately a year after my last service visit he contacted me via email in regards to the purchase of 2016 Smart Car. Throughout the last year me exchanged emails on several occasions. I am more than glad that he contacted me as the initial contact resulted in our purchase of a 2016 Smart car. The contact also turned out to be one of the best car buying experience the wife and I have ever had. At the age of 74 I don't get around like I use to. I advised George of my condition and he went out of his way to make everything as convenient for me as possible. Even bringing the outlying vehicles close to the showroom so that I wouldn't have to walk so far to see what was available. George was a pure pleasure to work with making me feel like someone special and at this point I must say he is special, an asset to the dealership. When the paperwork was completed by Gary Martin their outstanding and very nice Business Manager. George took us to our new car and went over everything with us, even insuring that my cell phone was mated with the car. Over the years I have purchased several vehicles, I never ran into a dealership like Mercedes Benz of Gainesville or sales staff like George Bush. I have always wanted to own a Mercedes Benz I just might return someday and let George Bush make me a deal.

LKudron

Feb 22, 2016

This is the 2nd time we have purchased a car from Mercedes of Gainesville... Both experiences were stress free, very professional, quick and easy!!!! All details were covered and then some. This is a terrific dealership and would recommend it to anyone!Larry Nero sold us both cars and his work ethic is exceptional!Rachael, in finance, is in a class by herself! Very efficient, looks out for the customer, and is so easy to work with! A class act!

eileen

Feb 8, 2016

Had a wonderful experience working with Erik Peebles to purchase my first Mercedes. Erik made it very easy to get through the process. Everyone I came in contact with at this dealership was very friendly and professional.

T jones

Feb 3, 2016

The service as Mercedes of Gainesville was completely awesome and above my expectations. Sales associate Angela Monroe was extremely professional, prompt, and fulfilled every promise she made. It was a pleasure to deal with Mercedes of Gainesville once again. We have made multiple purchases from the dealership and each time the experience gets better and better.

Stephen M

Feb 2, 2016

My wife and I went in on 02/01/16 to view a car seen on line. Very shortly after our arrival, Larry Nero came out and greeted us in a very professional manner. He paid attention to our needs and was not pushy in any way. We told him about the cars we wanted to see and he took us to them. After inspecting both cars, we test drove them and made our decision. The sales process was very speedy and each person involved in the process explained the various options we had. In the end, after a total of about 3 hours, we drove out with our new car happy as a lark. Thanks Larry, Antonio and Garry. You are an asset to Gainesville Mercedes-Benz. Keep up the great work.

Glen

Jan 28, 2016

this was my second negative service experience in a row. I called for a price on 2 tires, mounting, balancing and alignment... I was quoted a price, and told that is the TOTAL... I even told them that I was shopping this price against another service dealer for Mercedes. The service writer, Mike said that the other dealer would hit me with hidden fees and he had quoted me their complete price, which was about 80.00 less than the other dealers. I was also told that it would take an hour or a little more to install the 2 tires. I was there 3 HOURS and wound up being charged another 37.00 in their hidden fees!

JOG3

Jan 28, 2016

I have had both a Mercedes and an Audi and in both situations dealer service was more than an hour away. I was never going to put myself in that position again, but after stopping by Mercedes-Benz of Gainesville I changed my mind. I was told when I need service, Mercedes-Benz of Gainesville will send someone to my home in Ocala, with a loaner, pick-up and return my car without any additional fees. Because I will never need to leave my home and drive to the dealer for service, this actually works out to be better than had I purchased a car locally.

Jacksonville Customer

Jan 23, 2016

Great service. This dealership is excellent. I received a loaner vehicle and their tire prices were competitive with tire retailers.

Art

Jan 20, 2016

If driving a long distance to buy a car seems foolish, then you will miss out on a fabulous experience. I never experienced such professionalism and courtesy as I did at MB of Gainsville. From the moment I met Matthew Sloan to the time he handed the keys over on our purchase, I knew I picked the correct dealership to visit. His knowledge of the features and their added safety contributions were amazing. Their service departments' prep and complete attention to detail is without comparison. Regardless of the driving time, I will return to MB of Gainsville for all my automobile needs. Thanks Matt for a really pleasant experience.

Felicitas Chawla

Jan 18, 2016

We received exceptional service!! We were properly informed on what repairs were needed. They gave us a loaner car and delivered my car when repairs were done. Amazing!

Michael

Jan 14, 2016

Rachel & Kurt - excellent work ethics - professional - AWESOME!

Love M Benz brand

Jan 12, 2016

We just bought a Mercedes Benz E350 at MB of Gainesville. Our shopping experience was excellent. Matthew Sloan gave us his undivided attention for several hours, helped us test drive a few models, and guided us to help us choose the best vehicle for our needs. He is very patient, knowledgeable and his customer service skills are excellent. This is the third certified used vehicle we have purchased at this dealership and each experience has been excellent.

Amy M of Gainseville

Jan 5, 2016

We just purchased our second MB from Matt at Mercedes-Benz of Gainesville and both times it was a pleasure working with him (and his colleague George helped in the process as well). I have had negative experiences at other Mercedes dealers (and walked out of one in anger), so the experience at MB of Gainesville really stands out as a positive one. Matt was informative, helpful and very courteous, and he did not delay the looking/gathering information process or the actual process of purchasing a car. Service on our cars has also been excellent there as well - polite, efficient and not overly priced. I highly recommend them!

Scott

Dec 31, 2015

Great service......I feel spoiled. I have been doing business with Gainesville Mercedes dealer since 1983.

bleek40

Dec 30, 2015

Excellent customer service; courteous and friendly staff.

Heather Nazworth

Dec 30, 2015

After looking for about a month I finally made my decision to go with the GLE350 SUV. I was overall impressed the customer service, follow-up, follow through, and just the pure and genuine kindness of everyone at the Mercedes dealership in Gainesville. I had a memorable experience and not only was the buying experience effortless, I had my first car wash 2 days ago and it was maybe a 20 minute wait and they did a great job. Thanks so much everyone at the Mercedes dealership!

Matt

Dec 30, 2015

Great customer service! Curt Curtis, Freddy Gonzalvez and Chris Baynard went out of the way to help me find my next car. Very knowledgeable, friendly and courteous staff. I bought from them in the past and will definitely go back in the future. They found the car I wanted and had it shipped to the dealership in a couple of days. Awesome folks!

steve E350

Dec 24, 2015

I scheduled the annual service with MB of Gainesville. The process was easy, the service prompt and the work was done on time. Ed recommended 2 additional service items which made sense both adding to the time required but they still completed the work earlier than expected. The car was washed and vacuumed and ready to go when I came to pick it up. The loaner car made it possible for me to complete several errands. This was the second service on my new E350 delivered by MB of Gainesville. I am very pleased with the service and support.

"The Scotts"

Dec 23, 2015

Always quality service.......makes service easy and not a hassle......returns car clean. I can't say enough good things about Mercedes-Benz of Gainesville. We have been purchasing cars from them since 1983, We presently own a 550S and a GL550...love them.

RAB

Dec 23, 2015

I defected from the BMW camp in 2002 and went to the local Mercedes Benz dealer and was met by Mr. Ken Davis. He showed me a 2000 Certified pre-owned silver S430. I fell in love and totally forgot about BMW. I drove that until I came in for scheduled service and Ken showed me a black 2004 CPO S500. It is still the best looking car I've owned. The same thing happened in 2012 when I bought a silver 2009 CPO S550. As long as Ken is in the business, I'll buy my cars from him at Mercedes of Gainesville. I can't say enough good things about him. He even let me borrow his personal E class when a dealer loaner wasn't available. When I need service, I always call Dillon Hastie in the service department. He always ensures I have a premium loaner to drive while my car is being serviced in their hospital clean service department. He told me they give just a little more special attention to S class owners, but everybody gets treated with respect and courtesy no matter what you own. Best car from the best dealer...it's as simple as that.

Phil

Dec 18, 2015

My CLS 550 B1 repair was handled completely and my car was completely cleaned upon its return. Great service and responsiveness from Ed my service writer.

Tony G

Dec 12, 2015

I had damaged all 4 of my rims on my Mercedez 2011 E350, insurance company replaced them , but the experience that was provided by service manager Scott Stephens was excellent, but I give the my all thankfulness to assistance service manager Frank Arango, this guy was Awesome, he diffently deservices a raise, he made the transition very smooth , so thank you Frank for all your help, definitely recommend Mercedez-Benz of Gainesville

Raphael

Dec 1, 2015

Had a great experience with Erik Peebles. He was very patient an understanding to needs and expectations. I'm very satisfied with the outcome of the price and the vehicle that he help me get into. I would recommend friends and family to visit Mercedes-Benz of Gainesville.

Alex

Nov 29, 2015

After looking for about a month for a good deal on a used 2015 GL 450, I found a great option with MB of Gainesville. Eric Corly was very quick and helpful giving me all the information I needed to make my decision. They were also interested in my trade in car, they even pointed out the tax savings on my trade in, something I didn't know. Finally I bought the car and I could have been in and out in 60 min if it wasn't I asked for something extra be done on the car. The whole process was very smooth.

Michael Miller

Nov 24, 2015

Being in the automotive business for over 40 years you never really know what professionalism is until you see it from the other side.Purchasing a vehicle from this facility and dealing with the type of sales associate that helped my wife and myself ,we would have never thought the transaction would be so pleasent. Thanks especially to Curt Curtis.

Jim S

Nov 23, 2015

This is one of the reasons I continue to buy cars from Mercedes of Gainesville! The people make it great! Always knowledgeable and courteous with no hassles! Thanks till next time!!

LenoraJ

Nov 9, 2015

if you want great service for your Mercedes, go to MBG. I purchased my car new in 2010 been getting great service for five years. Recently drop my car off 11/8 with the assistance of Frank Arango, very helpful...The problem was fixed perfect. Very friendly, make you the customer important!

Lois

Oct 30, 2015

Their service department was the very best. They picked up my car, did the service needed and returned it the same day. I would never go anywhere else.

DJB

Oct 28, 2015

I had my wife's MB CLS 550 that was leased in another state serviced under warranty at this dealership last Jan. for an ongoing electrical issue. They arranged to have the car picked up, a NEW loaner dropped to me, and then delivered our vehicle back to us. And by the way - WE LIVE 50 MILES FROM GAINESVILLE! I just leased a new MB SL550 from them because of their service. I had a tire issue driving it back to Florida. Same level of commitment and service again. It's nice to see a dealership that gets it! If you're going to buy/lease a new/used vehicle, there isn't a dealership I would recommend over this one.

Jack Bonner

Oct 24, 2015

Erik Peebles was very professional to deal with, answered all my questions and was very pleasant. Since this was an internet sale I relied on him for honest answers.

2010 Camaro Guy

Oct 24, 2015

I purchased a 2010 Camaro from M-B of G which was shown on CarFax. The salesman, Larry Nero, was a total professional, friendly, knowledgeable,and made my car buying experience an absolute joy. Not only would I recommend M-B of G, but I would suggest you seek out Mr. Nero as your salesman.

Naxcie55

Oct 24, 2015

I took my new CLA250 in for its first free car wash and the paint was damaged on the driver's rear bumper when it was finished. I called Scott in service to let him know and he got it repaired at no cost to me. he even made sure I has a loaner car to drive while it was being fixed! Thanks, Scott! You are the best! My car looks brand new again!

JBaker

Oct 23, 2015

Service was quick, efficient and the serviceman was very nice and helpful. My first time to use road service and I was pleasantly surprised by the quick service.

M/M Stephens

Oct 22, 2015

We just bought our second new car from MB of Gainesville, with the able assistance of Angela Moore. She is our "go to gal" there. She handled the sale without running us around to a sales manager, etc. The process was quick and efficient.

J.Allen

Oct 21, 2015

Fast and friendly service! They let us shop at our own pace and were very attentive once we had questions.

UF_Gator

Oct 18, 2015

Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. In December 2014, a service adviser told me that with $1, 000+ service fee, they could fix my AC problem completely. He also told me that I would have a one-year AC warranty. With his oral promise, I let this dealership repair my vehicle. In May 2015, the AC system had little or no Freon again. So I drove my vehicle to this dealership. This time, another service adviser told me a different story. He said since my vehicle is very old, there could be multiple problems in the AC system. The previous $1,000+ repair fee is only used for changing the AC motor, and they "partly" fixed my car. This time, they found it is the compressor that leaks Freon. Since their "warranty" only applies to the AC motor, in order to fix the AC system, I need to pay them another $1,000+ for changing the compressor. To sum up, in December 2014, Mercedes Benz of Gainesville charged me $1000+ for changing a useless motor without fixing my AC problem completely. I did pay them the service fee for a comprehensive AC checking, but they did not report all the problems on my first visit. I feel that they are not trustworthy: Either the first service adviser made some overpromise when he tried to sell their service, or the second service adviser defaulted their AC warranty.

UF_Gator

Oct 17, 2015

Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. In December 2014, I came to Mercedes Benz of Gainesville. A service adviser told me that with $1, 000+ service fee, they could fix my AC problem completely. He also told me that I would have a one-year AC warranty. With his oral promise, I let this dealership repair my vehicle.In May 2015, the AC system had little or no Freon again. So I drove my vehicle to this dealership. This time, another service adviser told me a different story. He said since my vehicle is very old, there could be multiple problems in the AC system. The previous $1,000+ repair fee is used for changing the AC motor. This time, they found it is the compressor that leaks Freon. Since their "warranty" only applies to the AC motor, in order to fix the AC system, I need to pay them another $1,000+ for changing the compressor.To sum up, in December 2014, Mercedes Benz of Gainesville charged me $1000+ for changing a useless motor without fixing my AC problem completely. I did pay them the service fee for a comprehensive AC checking, but they did not report all the problems on my first visit. I feel that they are not trustworthy: Either the first service adviser made some overpromise when he tried to sell their service, or the second service adviser defaulted their AC warranty.

Gerald from Ocala.

Oct 10, 2015

Once again........outstanding service and follow thru. Always first class at MB of Gainesville.

KO

Oct 6, 2015

Thoroughly professional. No pressure. Honest and helpful.

JFG

Oct 3, 2015

Took my new Mercedes in for it first check-up... Making the appointment was easy, the waiting area was comfortable, my service guy Mike was great to deal with... THANKS!

Luis and Sarai

Sep 29, 2015

This was the most enjoyable car shopping my wife and I have experienced, and it's our first luxury car purchase. Went to a BMW dealer in Ocala where we weren't taken seriously and decided to check out Mercedes of Gainesville, where they practically rolled out a red carpet for us. Big thanks to Angie and Freddie for such a pleasant experience!

Lori Edge

Sep 29, 2015

I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me in a loaner and took care of everything, gave me daily updates on my car until it was ready for pick up. Mike has been my service advisor in the past and I highly recommend him and Mercedes-Benz of Gainesville for service and sales.

MN

Sep 28, 2015

We just bought our GLE 350 2016 from here. Mr Ken Davis provided excellent service through out the process. The business manger spent a lot of time helping us understand the financial arrangements too. I loved the whole experience and will recommend to anybody

Wild Bill!!!

Sep 18, 2015

The service department and service advisor Mr. Ed Garlin was outstanding in meeting all my requests. Went well beyond all requirement to exceed outstanding customer service. If I was still in business I would love to have employees like Ed.

BUSINESS SUBLET

Sep 15, 2015

WOULD RECOMMEND FACILITY TO ANYONE. THE EMPLOYEES WERE COMPETENT AND COMMUNICATIVE. WOULD RECOMEND THEM TO OTHERS.

MM&PB

Sep 13, 2015

no hustle, integrity, ease of deal, closing process smoothest & shortest

Nelson G.

Sep 5, 2015

Service personnel as well as the facilities are excellent, I am pleased with my new car.

Dr. von Garvisch

Aug 30, 2015

Excellent service, courteous and very professional. Mr. Michael Potteiger did an outstanding job.

DebbyM

Aug 28, 2015

Our experience with Mercedes-Benz of Gainesville has always been a pleasant one. With the exceptional service and friendly staff team. We feel confident that we will have a continued relationships with the team at Mercedes-Benz of Gainesville in service as well as future purchases. We would most definitely recommend this dealership!

Furdaneta

Aug 28, 2015

Been with them since 2007 and from buying to processing and the ever important customer service and repairs have not had a bad experience. Always truthful. always reliable. I had a minor damage to my cup holder (really nothing major) that required replacement and they even offered to wash my car for a cup holder replacement!

LS

Aug 26, 2015

We are very happy with the integrity and professionalism of both the sales and service departments. The entire experience was wonderful.

Richard Bell

Aug 23, 2015

Recently, I purchased a low mileage Mercedes Benz C350 Coupe 4MATIC from a local used car dealer here in Ocala. My vehicle has better than half of the warranty remaining, and I found a couple of items that needed attention. Mileage wise, it was a toss-up between Mercedes Benz of South Orlando and Mercedes Benz of Gainesville. Being just a few miles closer, I chose to take my vehicle to Mercedes Benz of Gainesville for the warranty work. From the time I walked in the front door, I was treated with extreme courtesy and respect. This was a bit surprising because I didn't purchase the vehicle from them. Initially, Client Advisor Ron Campbell assisted me, and got me familiar with all the features on my vehicle, then introduced me to David Taylor, a Service Representative at the dealership. Dave assisted me with my concerns, spoke with the Service Manager, and got me scheduled for a service appointment. He even arranged for me to have a loner vehicle while mine car was in service. Service repaired my vehicle overnight, did an outstanding job, and I was back in my vehicle the next morning. I've never been more pleased with an automotive dealership in my 66 years on this earth. Mercedes Benz of Gainesville has secured my future purchases for a new vehicle.

Tom

Aug 21, 2015

Curt Curtis did a great job helping us with our purchase. The financial staff (Rachael ?) was excellent too. Strongly recommend Curt, Rachael, and M-B of Gainesville.

Pat "I'll be back" M

Aug 16, 2015

Mike Potteiger is an outstanding Customer Service Representative for MB of Gainesville. He is both responsible and responsive to my service needs. He understood all my requests and clearly explained the scope of work and related costs. He is a key member of their service team.

SueS

Aug 13, 2015

I recently had mechanical problems while visiting family in north Florida and my car had to be towed to Mercedes-Benz of Gainesville since it is the closest Mercedes dealership. From the very first phone call with service advisor, David I received courteous and accurate information and prompt service.When my car was ready, I had no way to get to the dealership to pick up the car and David arranged a driver to pick me up even though I was over an hour from the dealership. Driver Michael Bain arrived to pick me up promptly and made me very comfortable. I cannot say enough nice things about these two gentlemen!What could have been considered a very frustrating trip was actually a pleasant experience, thanks to David,Michael and Mercedes-Benz of Gainesville!

NewCar

Aug 6, 2015

I had a great experience buying my GLA 250 from MB of Gainesville. I dropped by unannounced the first time-the sales reps were very courteous and professional in accommodating me and finding someone to help me with the various options. Over my three visits to the dealership and a few phone calls in between, I had the keys to the car with the exact specifications I had wanted. Angela Monroe (sales rep) was excellent and Gary (finance) was very efficient! Would definitely return back here for my next purchase!

Joseph Gary

Aug 5, 2015

We were assisted by Matthew who was very professional and friendly. We were actually at the dealership for service but Matthew greeted us and after talking with him we purchased another vehicle. Our entire experience with Matthew was A-plus. We would definitely recommend our family and friends see Matthew when they are interested in purchasing a vehicle.

NewCar

Aug 4, 2015

I had a great experience buying my GLA 250 from MB of Gainesville. I dropped by unannounced the first time-the sales rep were very courteous and professional in accommodating me and finding someone to help me with the various options. Angela Monroe (sales rep) was excellent and Gary (finance) was very efficient! Would definitely return back here for my next purchase!

SE

Jul 30, 2015

I recently purchased a 2015 ML 350 from MB of Gainesville, FL. I couldn't have been more pleased with the entire purchase experience from the initial contact with Mr. Larry Nero who guided m through the process. They were very responsive to my initial questions prior to arriving to the dealership. Once at the dealership the experience was amazing- between the several other MB dealerships including Nashville, TN and other metro one's I have dealt with I would rate MB of Gainesville, FL as THE BEST. Thank you for making the purchasing my new MB am memorable one. Would HIGHLY recommend this dealership!!!

Connie & Jim

Jul 15, 2015

We recently purchased a 2015 Sprinter at Mercedes-Benz of Gainesville. We had previously owned a Sprinter purchased through a Dodge dealership in Tampa, so we were very familiar with the product, but not with the new power train, the BlueTec system nor with the "space age" sound/phone/GPS system. Sales Associate Matthew Sloan made this the easiest of the 25 or 30 car purchases we have made. He was knowledgeable of all systems and features and provided us with a thorough tour/demonstration of the vehicle. He was neither pushy nor insistent through either of our two visits and guided us on fairly long test drives during both as opposed to "around the block" test drives we have received from other car dealers. Matt made us one offer before accepting our counteroffer, and then the service kicked into high gear. Next, Matt introduced us to the document preparation person, a very personable and efficient young lady,who handled the closing paperwork very quickly. Then it was on to the service department to meet the Service Manager who answered some technical questions about the BlueTec System for us while a technician corrected an alignment problem I had detected during the test drive. We were also encouraged to bring the vehicle in weekly to be washed at no expense to us for as long as we own the vehicle!!!!! If you've ever washed a Sprinter, or even contemplated doing so, you understand what a perk this is. As we live 65 miles away, it is unlikely that, we will return for a wash weekly, but we will most certainly take advantage of this program at every service interval as well as anytime we visit Gainesville. My wife notes the cleanliness of the building and grounds including the bathrooms, waiting area and service area. Throughout the purchase experience, the folks at this dealership were responsive, courteous, knowledgeable and efficient. Kudos to management for running an excellent business.

Big Dog

Jul 9, 2015

Fantastic service! Picked my car up and left a loan. Provided excellent service on my 2014 SL550 and returned the vehicle when promised.

Carolyn

Jul 5, 2015

This visit was my first for service. I received a phone call every day to advise me what was going on. When I picked up the car, it was freshly cleaned inside and out. The staff was very pleasant and courteous. I could not have been more pleased.

Bob & Nancy

Jul 4, 2015

Matt Sloane was awesome throughout the purchase of our 2015 Certified Pre-owned M-class. We are thrilled with the car, and we are pleased that Matt has stayed in touch since our purchase. The entire organization is very professional.

EvelynL

Jun 26, 2015

Great doing business with. This was my second purchase and was as smooth as the first.

davidcpeck

Jun 26, 2015

i had a difficult problem with my night vision on my 2012 S-350.they fixed it three times, including replacing the camera, then theelectronic module. during these repairs, i went out of warranty.this dealer honored my situation, and did not charge me forthe last event. they also pick-up and deliver 96 miles. and gave me a new E-350for my loaner car.

Al

Jun 24, 2015

Purchased new & serviced by MB of Gainesville. Superb service at all levels. I needed tire replacement & followed their recommendation. Perfect results, great ride. This visit & previous visits for routine maintenance all have gone smoothly without any issues. The loaner car is always clean & ready. First class dealership.

Matzie

Jun 20, 2015

Our experience at this dealership was wonderful with each and every employee that we came in contact with from the second we entered the door.. Our salesperson, Angela Monroe was extremely helpful in finding the right vehicle for us.. She was very patient and was very focused on our individual needs as a couple. They worked hard to earn our business and did not take it lightly.. I highly recommend this dealership and Angela Monroe.

pbheedy

Jun 1, 2015

While our GLK was in for service, we chatted with Erik Peebles who answered all our questions regarding leasing a new Mercedes. Erik was knowledgeable, professional, and followed up by email and phone. He set the standards high with diligence and dedication to our auto needs.

tracydz

May 30, 2015

We purchased a low priced used (not Mercedes) vehicle and were treated just like we were purchasing a new $50,000 vehicle.

adt1

May 30, 2015

Angela Monroe was very helpful in fulfilling our desires in a vehicle. Impeccable professionalism! Would strongly recommend this dealership and salesperson. Quality dealership and employees.

evelynatsunshinecleaningocala.com

May 26, 2015

Angela Monroe was so very helpful. She answered all of our questions and followed up with us after the purchase. We have been very satisfied with the car and the work by the service department for oil change, etc. We have recommended the dealership to our friends and will continue to do so. Great doing business with! Thank you to all involved.

Marc E. Ottenga, DDS

May 15, 2015

I bought a Mercedes several years ago from Ken Davis at Mercedes-Benz of Gainesville and the experience was excellent then. This time with Ken, and the entire Gainesville staff, it was even better than I remembered from the first time. GREAT TO BE BACK IN THE MERCEDES FAMILY!

Ted W

May 7, 2015

I receive superior service with every servcie visit. Mercedes-Benz of Gainesville is outstanding.

Rob

May 5, 2015

Great sales experience. First time distance buying (outside of my local area of Orlando). They had the product I was looking for at the right price. Erik was able to provide up front pricing and trade-in assurances that they followed through with, when I made the trip to Gainesville. One of the quickest and easiest buying experiences I've had with any dealer. I'll definitely look to them for my next car purchase.

Eric

Apr 27, 2015

The secondary air injection sensor in my C-Class has become a problem again not even a year after purchasing a new one. Mike Potteiger, my service rep. has been great in getting me hooked up! I'm taking it in again on Tuesday and they already have a loaner ready for me! MBG is fantastic in every single way!

Redamber

Apr 20, 2015

We have purchased two Mercedes from Mercedes Benz of Gainesville. I have NEVER been to a car dealership that makes a car buying experience so fun, yes I said fun, and pleasant! Matt Sloan is an amazing laid back guy and never makes you feel any pressure or discomfort. He is honest and always looking out for the best interest of his clients. You know you have a great sales person when you come back for your second car and get a big hug! From the time you arrive to the time you leave everyone you will encounter is happy and trying to make sure you are as comfortable as possible. They really make you feel special regardless of what vehicle you are purchasing. The dealership has an amazing selection of new and used vehicles at the best prices around. We drive down from Tallahassee, where we actually have a Mercedes dealership because of the outstanding sales and service. I can't speak highly enough of this dealership and recommend it to everyone!

Happy Car Lady ml350

Apr 19, 2015

I am a snowbird,and was unsure of my air conditioning woes. Talked to service rep Mike P. And he suggested I drop it by. He knew I was leaving in a few days and fit me in and was more than helpfull. I will return to this dealership if I ever need a car or service.

Ms. Bea

Apr 13, 2015

I always get great service and a warm welcome when I go to Gaineville Mercedes Benz. My service writer which is Dillon Hasting is the best, he keeps me informed and I love it!

Tony

Apr 10, 2015

Great experience at Mercedes- Benz of Gainesville Tony M from Gainesville Fl | March 20, 2015 Mr.Curt Curtis and the financial manager Miss Rachel made the experience of purchasing my first Mercedes Benz a E-350 one of the best experience I ever had with purchasing a car. Mr. Curtis was very professional and took the time to explain every little detail about the car. The financial manager Miss Rachel was very up front and knowledgeable. Over all excellent representation of the company from every department .

Melz

Apr 8, 2015

Check disc pad indicator came on so i checked with a couple of independent garages for pricing. Called MB of Gainesville and their price was competitive. Having a dealer do the work for a slight upcharge is a no brainer. Work was performed promptly and professionally.

MaryC

Apr 2, 2015

Ken Davis and the financial manager made the experience of purchasing my first Mercedes Benz a 2015 E-300 one of the best experience I ever had with purchasing a car. Mr. Davis was very professional and took the time to explain every little detail about the car. The financial manager was very up front and knowledgeable. Over all excellent representation of the company from every department that I was introduced to.

Ron and Patti

Apr 2, 2015

We had a repair on a warranty item on our 2011 GLK 350 4 matic to replace the windshield washer pump and it was fixed. The next week after it quit working again. My husband called Dillon and he had a representative from MB of Gainesville come to our home in Inverness and drop off a 2015 GLk350 loaner and took our vehicle to Gainesville to diagnose the problem. It turns out that there is specific chemicals to put in a MB vehicle. If it is not used then a build up of gunk occurs and the washer pump will not work. Dillon communicated what was needed and the cost for the repair and we agreed to the service. Overall great communication and service!

EdFerer

Mar 25, 2015

We had a service appointment for my husbands 2007 E550. Michael I., our tech, was EXCELLENT! Timely in communicating the status of our car during the day. AND, called the insurance company 3x (at his suggestion not ours) to confirm coverage for a couple of the repairs. Michael is an asset to the Gainesville MB facility. While waiting we walked through the pre-owned vehicles. We sought a salesman, Ron, and again, awesome MB employee. He knows the bells and whistles of the products very well. We ended up trading my Ford (which I had no complaints) for a 2013 ML350. It is a dream to drive. Rachel in financing knows her job well, very upbeat and guided us through the warranty choices and the financing process with ease. AND she did it in under 30 minutes. No spending 3 hours in the dealer for this transaction. AWESOME!

Rob_the_realtor

Mar 18, 2015

Bought my first car here and it's a mercedes :) Matt did everything he could to get me in that car and I don't have the words to say how much I appreciated him and the financing staff!

Jerry H.

Mar 3, 2015

Started with MB of Gainesville in 2008.............8 years of outstanding service and follow thru. Always helpful.....sales....service....parts....I have never been disappointed with this dealership.

Doc

Mar 2, 2015

You will never find a bunch of nicer people than at Mercedes-Benz of Gainesville. Dillon and Michael, always have a warm and friendly greeting on the phone and in person. They know who I am when I call and they know my vehicles. Scott, the service manager, has a hands on attitude about every aspect of the service and the entire dealership. It is not uncommon for Scott to find me and make sure everything was done to my satisfaction. The service is one of the reasons I have been buying my Mercedes here since 1995.

AlanGville

Mar 1, 2015

MB of Gainesville has been excellent in all respects on my multiple visits for service. The representatives are friendly, courteous, and knowledgeable. The facility is clean and well stocked with amenities. It would be difficult to imagine a better service experience.

Patti and Donnie

Mar 1, 2015

We were on vacation in Florida in our Sprinter Motor home. We developed engine power problems while going through Gainesville. I contacted Mercedes-Benz of Gainesville, and described the issue. Service said to bring it in and they would work us into schedule. When we got there the took the motor home to garage area and within a couple hours had the problem fixed. Everyone was friendly, the waiting area was comfortable and we would definitely advise anyone to do business - buying or repair - with this facility. Great company!

Tom Stokes

Mar 1, 2015

We recently had a check engine light come on in our sprinter motor home. After speaking with Mike Innocent, we brought the vehicle in for repair and was very satisfied with the level of service we received. I live almost 2 hrs. from the facility and Mike kept me informed of the progress of the repair and when the motor home would be ready.

JuanTheGolfer

Feb 25, 2015

LOVE my new Mercedes!!! Working with Curt Curtis during the sales process was great. We had to special order my car, and it arrived ahead of schedule!! The final transactions were professionally handled as was the orientation to the new car. I would buy again and look forward to having the car serviced at Mercedes-Benz of Gainesville.

jvc777

Feb 23, 2015

I am well pleased with this dealer, everyone I met was extremely knowledgeable and helped me greatly in getting my new CLA. The car was not on site, but at the east coast port. The car arrived one day later, amazing! I will continue to use this dealer for all my needs.

Jackie Espenship

Feb 19, 2015

Best dealership I have ever bought A car at. They made me feel special. Curt is an awesome sales person. We will defiantly be back. Thank you MB of Gainesville . I LOVE my car

LindaP

Feb 18, 2015

I took my car in for a recall service...The staff was very good to me. They explained to me the work they would perform on my car and gave me an estimated time frame of completion...Everyone was friendly and helpful...

Duncan

Feb 17, 2015

Was able to test drive a loaner I had my eye on while getting my car serviced

R Rasmussen

Feb 14, 2015

Eric Peebles did an excellence job with the sales experience, Would highly recommend this dealership.

Reggie

Feb 1, 2015

I would like to thank Matthew Sloan, Scott, Phil, and DJ for exceptional customer service. I went in to get my 08 E350 tire looked at and walked out with the 2011 model. Wasn't planning on buying but the gentlemen listed above really rolled out the red carpet for me. I think the dealer closes at 7 and we didn't leave until after 8pm. They made sure that before I left I was satisfied with my purchase and knew how to work everything from the COMAND system to the simple radio. I can definitely say I will be back for my next purchase!!

Lover of my Mercedes car

Jan 29, 2015

First time servicing my CLK550 at this dealership for a B service. Great experience. Was also having a slow leak in one tire that I have had for over a year. Another dealer could not find the problem at the last service so I had been just adding air and checking it often. They found the problem. Everyone was great.

Loyal Mercedes of Gainesville Customer

Jan 20, 2015

I have been a mercedes customer for many years now. The service I receive from Mercedes of Gainesville has been excellent from start the finish. I always deal with salesman, Ken Davis, who has always been kind, professional, and committed to providing us the best car for a price we can afford. My wife and I are loyal customers due to the extrodinary service we receive year after year.

Dave V

Jan 13, 2015

Bought my ML 350 about 6 month ago. The car was in stock as a four-wheel drive. The Sales Rep called me and said that the same car was available as a two-wheel drive for less money. Living in Florida ... we don't need a four-wheel drive and he saved me several thousand dollars. Went for the first oil change yesterday and got very personal and friendly service. I recommended MB of Gainesville to many of my friends.

Jim H

Jan 13, 2015

After learning of our situation (stuck retractable hardtop), Mercedes of Gainesville sent one of their technicians to our house after business hours on the same day we reported the issue. Ian persisted until he found the cause and corrected the problem. I can honestly say I've never seen that kind of service and I'm 57 years old!

LMJ3

Jan 12, 2015

I had an appointment January 10, 2015, I was getting a notice about the parking lamp needed checking, which i never knew had 2 bulbs on each side, till Dillon explained to me. The locks on the door had a problem. I was in and out in no time, everything was explained to me in detail. I really don't mind waitng in the waiting area, i make new friends and i love greeting the staff, which are all do friendly. I am always treated like a Queen. When I think of MBOG I think of EXCELLENCE!!

Benzoid

Jan 7, 2015

I brought my new-to-us SLK-55 in for my first oil change, which was quickly done. The service advisor, Mike Potteiger, went through the car's service records with me to let me know which periodic maintenance operations had been done and when, so I could avoid repeating them unnecessarily. He also assured me that the original owner had been meticulous about maintaining the car, so I am now confident that I have made a good purchase, which I appreciated. I will have all my future service done here, as I did for my previous Benz.

Mel Zeiger

Jan 6, 2015

I bought my C300 before relocating to Florida, MB of Gainesville has service my car since moving to The Villages. They provide excellent service and I have never disappointed me.

Donavan A.

Jan 2, 2015

Roger Daigen made sure the buying process was as quick and smooth as possible. We have never been in and out of a dealership so fast. I would highly recommend Roger Daigen and Mercedes-Benz of Gainesville to anyone who is looking for a great car and great service.

K. Johnson

Dec 21, 2014

Curt Curtis was extremely helpful with our first MB purchase. No pressure, highly consultative, and friendly.

JoeH

Dec 9, 2014

Since most paperwork was completed ahead of time, upon reaching dealership at appointment time, process was straightforward and simple. Matthew Slone was very knowledgeable and helpful. I would buy from them again.

Nick

Dec 5, 2014

Outstanding people at mb of gainesville. I could not ask more from Matthew, Larry and Rachel. My buying experience took 3 days because of personal issues from my end and they were very understanding and worked with me all the way through. I purchased a beautiful car and highly recommend this dealership.I will do more business with them knowing I have friends there.

DeVita

Dec 4, 2014

I shopped for over two months for a new vehicle and was looking at 6 different brands. When I contacted MB of Gainesville and spoke with Larry Nero he was a gentleman and was nothing but professional to deal with. He gave me a grate price and we moved forward. He had the perfect car for me and within a matter of a few calls and emails we came to an agreement and the deal was done. I took my family to the dealership and my three sons and my wife and I had a great day at the Gainesville store and made a great new friend in Larry! I will send my friends there and will do any future business with Larry from now on! Thank You Gainesville MB and Larry Nero! Sincerely, Philip J DeVita and family!

Patrick

Nov 18, 2014

I moved to Gainesville a year ago and have taken my car to them for service twice. The facility, service tech, and overall experience have been excellent. The prices are far better then my old Mercedes dealership in Atlanta and I feel like I get great value. I have not bougHta car from them yet but if it is anything like their service department, I am looking forward to doing so.

Jack Davis

Nov 13, 2014

I live in Jacksonville, FL, but the last time I was in Gainesville, the transmission gear selector linkage failed in my S600. I had the car towed to MB of Gainesville, and they received the car around 12:00. The car was ready 8:30 the following morning saving me a trip back to Jacksonville to wait for the repair. I greatly appreciate their fast service!

Kathy

Nov 3, 2014

We brought out RV in for service and ended up purchasing in new SUV. Service was great as always. Our salesperson Curt was outstanding, no pressure, very knowledgeable.

Liz

Oct 24, 2014

The facility is great and sales people are very friendly. In service, ask Mr. Innocent.

New service customer

Oct 18, 2014

Michael Innocent introduced himself when I took my RV in for an oil change, and my wife and I liked him instantly. He is personable, articulate, and professional. This was the first servicing of our Sprinter RV and we are very satisfied. I attempted to select 5 stars for each rating category but the website repeatedly reduced my selected rating.

Michael "Scooter" Miller

Oct 13, 2014

I recently purchased a car which I found on Cars.com at Mercedes-Benz of Gainesville. Matthew S. returned my emails promptly, kept me up to date on my application which I filled out on their website and was extremely professional when I got there. I told them that I only had 90 minutes as, I have an 81yr old mom whom I had to take to a doctors appointment. Matthew brought the car around, we drove it. In the time we did this, Gary and Rachel had my paperwork ready. I came inside, signed my life away and drove off with the car of my dreams!! Couldn't have asked for a better experience! I even made it early to my mom's place for her appointment... Thanks Cars.com for pointing me to Mercedes-Benz of Gainesville, Michael "Scooter" Miller Scooterthedj

Tom

Oct 5, 2014

This now makes 2 vehicles we have purchased from the Subaru dealership across the street and partners with the Merc dealership. We worked thru any issues and will come back again. Thanks.

iriana.vitaminovna.007

Oct 5, 2014

If you have ever visited a car dealership, you probably know how nerve racking the experience could be. Well, not in this case... A few hours spent at Mercedes-Benz of Gainesville had changed my entire attitude towards such businesses from negative to POSITIVE. The place itself is very neat, the staff is polite and friendly. My fiance and I were treated like royalty the entire time we were there and even after we had finished our business. MATTHEW SLOAN was the one who made our visit such a pleasant and stress-free experience. He was very honest and helpful. He did everything in his ability to provide us with as much information as we needed and make us feel comfortable with our decisions. I remember coming in puzzled and anxious but leaving completely relieved and excited. I am absolutely happy with my purchase and will recommend MB to anyone who wants the BEST treatmentand GREAT outcome. Irina S.

GermanJACK

Oct 4, 2014

I consider myself a very demanding customer expecting nothing but excellence from Mercedes Benz. ALL staff at the Gainesville dealership works hard, efficient and flawless TOGETHER to make your overall buying experience rewarding. ZERO time wasted for haggling around and NO time spared to answer all your questions and provide the best deal at best quality! This team will cut no corners and figured out how to make you come back for life!

Jim

Oct 4, 2014

Outstanding folks, Roger Daigen is the best at sales. Service department, Scott and Dillon are outstanding.

Linnette DS

Oct 2, 2014

This was my first time at M-B of Gainesville, customer service was excellent. They were friendly and courteous, and treated me with respect, and eases my anxiety by answering all my questions.

Happy C300

Sep 30, 2014

As always the service experience at Mercedes Benz of Gainesville is excellent. The facility is very clean, people are very courteous and the car is well serviced. What more could you expect from a dealership? It is well worth the 90' drive to get this level of quality.

Happy car owner

Sep 13, 2014

We drove down from Ga and met with Stephen. He was well informed about the car they had listed on the internet site. We test drove the car and bought it right then. Financing was quickly available and we were headed back to Georgia within two and a half hours, start to finish!

Happy Driver

Sep 4, 2014

Service was great and I love my new car. George Bush was attentive and very helpful and it was very pleasant buying a car at MB of Gainesville. no pressure no hassle. Thank You.

Mike Pascale

Aug 26, 2014

I can not express how happy I was with the experience I had in dealing with Mercedes-Benz of Gainesville. From the time we entered their door we were treated with the highest quality of hospitality that after a while I felt like I was part of there family. Our sales expert Greg Green was the most friendly and helpful in our search for a new car. Even after we purchased the car there was no difference in the manor that we were treated. I love my M Class Mercedes SUV , the quality of this car is second to none. I have purchased Toyotas for the past 30 years and felt that there quality and the way they treated us declined. I am very proud to drive my new SUV and look forward in going back to visit this dealer.

Fussy Old Man

Aug 17, 2014

Previously I wrote a glowing evaluation regarding my experience with M B of Gainesville . Not so this time around. After giving Scott / service manager a full week advanced notice that I would require both service for my wife's 2014 ML and a loaner vehicle as well. Well it seems that the transportation people failed to secure a vehicle for us that day. We discovered this by calling Scott at noon that day.A simple call to us regarding the situation from Scott could have saved everyone a lot of frustration Finally a loaner vehicle was delivered to our home late afternoon. The vehicle provided was a hybrid .Since we were not provided any instruction for operation and NO prior experience with hybrid electric vehicles ,we could not even start the loaner vehicle. I proceeded to call the service department for instructions .As luck would have it Scott was not available and Jason was the only person to whom I could speak. Well it seems Jason has about the same experience with hybrids as me .Zero .Between Jason and I we decided to replace the loaner vehicle when another became available . The trasnport driver was required to return our vehicle that day and the scheduled service re-scheduled to the next day. The required repairs ,cigar lighter & A.C. diverter not functioning properly,along with the one year required service seem to have been executed properly . The courtesy car wash was pitiful .The interior was untouched .My wife and I removed all personal items making the interior wokr easier to complete . This was an exercise in futility . I give high marks to the transpot driver and only him . We will give M B of Gainesville one more chance at servicing both our Mercedes Vehicles .If the next time we experience anything even close to this past experience ,we will find another M B dealer

Dawnat gatornation

Aug 14, 2014

We have purchased 2 Mercedes from Gainesville Mercedes over the last 7 months. Larry Nero was a pleasure to deal with no pressure and total knowledge of each vehicle we were interested in buying. The service department has always been accommodating and fast in accomplishing service.

dkidder444

Aug 10, 2014

Curt made the experience very easy with his knowledge of the product and speedy execution of the paperwork. I very little contact with other members of the staff but was pleased with their professionalism. I would most likely return to this dealership in the future for sales and service.

XMTBY!

Aug 7, 2014

The technicians at Mercedes are professional and courteous. I will not hesitate to return to them.

Patrick Bizub

Aug 1, 2014

Ken Davis is one of the best. My wife and I harassed him about this purchase for over 30 days. We test drove cars at least 3-4 times. ken was patient, non pressuring and the perfect salesmen. what a joy to work with such professionals. we bought a GL 450 and the experience has restored my faith in the "car salesman"

J.I.

Jul 29, 2014

We were very pleased with Mercedes-Benz of Gainesville, and especially our sales contact, Gregg Green. We would definitely recommend the dealership and make sure to ask for Gregg. A true professional.

A.Green

Jul 23, 2014

We live in Tallahassee and found the car we wanted at Gainesville Mercedes. Matthew Sloan contacted me regarding my internet request and was extremely helpful and knowledgeable about the vehicle. We made arrangements to drive down the next day and the car was perfect. The dealership had it detailed, fueled and ready to go before we arrived! It was my husband's birthday present and when we arrived it had a BIG red bow on it, a very nice touch!!!! The buying experience could not have been more pleasant. We were in and out very quickly and the dealership is lovely. I will be looking at Gainesville Mercedes for all my future purchases. I will probably even drive the car down for our annual service since I hear the service department is so good. Thank you Matthew so much for a no pressure and awesome buying experience. We LOVE the Mercedes E550!

MikeW

Jul 22, 2014

Excellent service in all areas, take your Benz here to be serviced.

dawgfan

Jul 10, 2014

Service dept is always great I have owned a car from mercedes of Gainsville since 2002 and have never had the cars serviced anywhere else enough said

DonnaB.

Jul 9, 2014

I cannot put into words how thankful I am for Jason. He & the staff went above and beyond to help me with my vehicle. From informing me as to what was wrong to prompt, professional and courteous service, this dealership surpassed my expectations. Knowing that I recently became a widow, Jason and staff went well over their duties by driving my vehicle back to me - an hour away! This type of customer service is no longer found and this staff showed me compassion and concern at a most needed time. I honestly can not say enough positive things about this dealership - especially Jason. Thank you so much Mercedes Benz of Gainesville.

Gale S. at UF Health Shands Hospital

Jun 12, 2014

I had been looking online for an E-Class Mercedes. I purchased a pre-owned certified 1991 300 E from Kraft Motorcars in 1993 and received excellent service. My car was 22 years old when I finally sold it in 2013. I searched the internet for months for a later model at the right price. I really didn't want to drive out of town to purchase. Finally saw a 2007 E350 listed at a great price here in Gainesville. Went to the dealership on a Wed in 9/2013. Several salesmen saw my daughter and I walking around the lot but never approached us to say "Can I help you." But Gregg Green saved the day! He found the vehicle, said it came in the day before was being inspected. Gregg was a man of his word. He kept me abreast of everything, communicated well with the CU and myself, and resolved a problem with the finance person who charged me twice for the deposit. On Friday I was driving out of the dealership in my beautiful silver E350! Gregg is AWESOME! I've told everyone in my circle about his excellent service. Be sure to see Gregg Green. He's your guy!

Dianne

Jun 2, 2014

Brent Moake was the best. Very professional, helpful, friendly etc.. Most of the negotiation was done by email. Always a fast response. Pre-owned Prius even better than described.

Anon

May 30, 2014

Worst leasing experience we ever endured. Larry "ZERO" Nero never bothered to make contact with us once, after the sale, even avoided us when we had major transmission issues on a 2013 C250. After complaining for the first 10,000 miles that something was wrong. They only acknowledged it when at our first service they found my transmission fluid had been leaking out into the belly pan, causing the transmission to slip and shift erratically. A defect from the manufacturer was the cause and transmission was permanently damaged (they only fixed the leak). We are now due to turn in the car but will drive to another time zone to lease another car and avoid the "ZERO" & the service advisers at this pathetic dealership. If you read this and still buy/lease a used C250 from them then you deserve whats coming next.

Marjorie Fleming

May 29, 2014

Scott Stephens was the only good thing I met. I was out of town and felt they tried to take advantage of me, so I brought my car home to my Mercedes dealer.

Sara P.

May 7, 2014

Made a call to Mercedes Benz of Gainesville and explained what I wanted in a "2014" ML350. (color, leather interior & wood trim) My car was located by my salesman, Daniel Schmidt. Very professional, and with NO pressure, a deal was made! We agreed over the phone!! I would recommend this experience to anyone buying a Mercedes! My new car is AWESOME!

Eleanor from The Villages

Apr 30, 2014

This is my first experience with your dealership and I must say I am very impressed! Everyone I spoke with couldn't have been nicer & everything was explained to me very clearly! There were no surprises. I belong to a Smart Car club & will rave about my experience at Mercedes Benz of Gainesville at our next meeting!!! Kudos to everyone in the service department for their friendly and helpful attitudes.

Ken

Apr 21, 2014

I found a car online on Friday and drove down to Gainsville Sunday. Everyone was very nice and professional, the process went very quickly. I will be coming here again to buy my next car.

Ben J

Apr 10, 2014

One stop shopping, especially for Smart or Mercedes-Benz. I bought in Gainesville but live in Tampa ... they will be servicing my car ... worth the two hour trip. Hassel free shopping, no pressure, folks all know their products. I was astounded at what a good buying experience this was. I'm old .. this is the way they sold cars when I was a kid .. back in the 60's. Try them. You won't be disappointed. See Gregg Green .. he'll start the process and it will one you'll remember. My kind of dealership .... FOR SURE!

Gainesville Mercedes Benz

Mar 31, 2014

My experirnce at Gainesville,Florida, was Excellent, my salesman name was Matthew Sloan I Bought a 2014 Mercedes Benz S550. My name is Terri Aycox.

Terri Aycox A very PLeased Customer .

Mar 31, 2014

I bought a 2014 Mercedes Benz S550 on Feb 20, 2014. My Salesman Matthew Sloan was the absolute best salesman I have ever incountered, he made my visit from beginning until the end absolutely enjoyable. When my vehicle was delivered to me out front I was so pleased, Thanks to Matthew for making my experirnce seamless. A very pleased customer, I would recommend everyone to go to Gainesville, Florida to Gainesville Mercedes Benz.

Mecedes

Mar 22, 2014

Our experience was excellent at this dealership. The staff was very helpful and very knowledgeable on the vehicles they sell. Larry made us feel like we were valued customers..

Greg and Amy

Feb 27, 2014

We live in Ocala which is about 45 mins drive and wanted to do most of the work via email and phone. A couple of emails, a test drive and it was as easy as that. The Saturday we picked the car up we were in a bit of a hurry and declined the full instructional tutorial. Since we were turning in one Mercedes for another we felt we were pretty knowledgeable about all the car has to offer. On the way home to Ocala we get a call from the manager wanting to send someone to our home the following week to go over all the new features our new car has that the old one did not. He wanted to make sure we got the full experience of the car. That is service! And that was easy! Just what I wanted!

youngbill

Feb 22, 2014

Through an excellent Mercedes Benz website of Certified Preowned I was able to locate 2 vehicles at MB Gainesville through Ken Davis.He answered all of my questions about 2 vehicles and the CPO program, warranty and MBz Financial Services Financing. I was approved on line and he transferred the file to his counterpart Nicole _________ in finance. Upon my arrival both vehicles were ready for my inspection and we drove my 1st chioice, which I later that day purchased. Nicole was most efficient and a pleasure to deal with. A nine year employee there.Ken led me directly to the Interstate, called me enroute and answered a few questions I had the next day.The dealership was elegant and very comfortable. The variety of new Mercedes models there is intriguing and makes ones visit a pleasure.Thank You,William Owen Young

Jose Cuetos

Feb 21, 2014

Drove an hour to get there and it was worth it. I left satisfied, happy and I made new friends. I highly recommend the dealer and the people that works there.....everybody was nice, respectful and the best of all...... no pressure... no hassle... to the point. I recommend Gregg Green, My sales person. Never met him before but when i called to get information about a vehicle i wanted, he gave me the confidence after talking to him over the phone, that i was dealing with an honest person and he was going to work with me to make my experience in buying a Mercedes Benz and enjoyable one.

Steve

Feb 13, 2014

My wife's CPO C300 was taken in for what we all thought was a 30K routine maintenance service (we got the 3 tier maintenance program at time of purchase). When researching records, Michael, in service, got involved with the previous services and determined that the 30K had been done by the previous owner; further checking with MB Service indicated that the car, with 30,020 really needed the 40K due to the years since delivery. Mike called and arranged for a loaner car to be delivered to my home so that they could complete the additional 40K service on the car; this was a service that I had never experienced with our Infinite dealer, loaners, yes, but not delivered to our home. I also got our salesman involved, because Larry Nero has always been a great point of contact and had him verify that only one service would be completed. All in all, the relationship with all the MB GV staff; sales, service and Ralph, the driver going back and forth had been outstanding. My wife and I are only waiting to put a couple more years on the C300 so that we can go back and upgrade to another MB.

Steve car nut

Feb 11, 2014

Mathew Sloan makes it for us. But the business manager Nichole is also outstanding. Have bought two new 350 gas ML's in less than a year so that should say something . We are very pleased. We have owned Lincolns, Cadillac's, and Infinities and the 350 ML are the best yet.

Dave

Feb 5, 2014

Competitive price on a Certified Pre-owned, no hassle trade-in at requested value. Reimbursed me for minor cosmetic work even after the deal was completed. Pleasure to do business with.

lielvarde

Feb 4, 2014

Erik was very pleasant to work with. He's very informative and I felt very comfortable in his presence. Each time I emailed or called, I received a very quick response. If ever I am in the market for a new or used vehicle, I would go back to Mercedes of Gainesville in a heartbeat to work with him. Rachel made the financing of my vehicle easy. Although she was not able to meet the great rate I received from my credit union, she was all smiles and all help. It was a breeze.

Janbarr5736

Jan 31, 2014

Brought my car in for a recall which we were never told about. My husband found out about the recall while online looking for information about the Mercedes. We dropped the car off yesterday and were told it would be about two hours before we hear back from them. That was at 10:45 am. At 4:30 pm we were still driving around Gainesville awaiting an update on my car. My husband finally called again and could not get through to service so told the person on the phone we were heading back to Ocala with the Loaner car and that he would call back tomorrow. Today, we were told the car now needs diagnostic work. My husband told them to go ahead and do the diagnostic testing. He was told they would call back between one and two pm. Here it is 3:20 pm. After two phone calls to them, and messages left we still have no word on our car. After reading all the great reviews I can't imagine how our experience could be so bad with this dealer. However, it has been awful. I cannot rate the quality of repairs at this time because none were done yet. Still waiting to hear what the problem is.

sylvester

Jan 15, 2014

The technicians were very professional and knowledgeable.

Snugfree11

Jan 14, 2014

Larry Nero was excellent to deal with as was Nicole in finance. I have a friend with a Mercedes who also highly recommends this agency.

Loretta S.

Jan 11, 2014

I have known Scott Stevens for many years and find him to be a professional, courteous , friendly Mercedes employee. This week I needed an oil change. Jason, in the maintenance department, called me and said I needed some additional work...After talking with Scott....the work was done in an efficient manner...Jason was also a very professional, courteous, friendly employee. I would never hesitate using Scotts or Jasons input

VS

Jan 3, 2014

I bought the ML350 diesel in 2011. management turned over and I had a poor service agent until I met Mike Potteiger. I appreciate his professionalism and explanation of what he could or could not do and what he would try to do. Loaner was ready and car repair was done sooner than I expected. Surprised that the reviews gave 5 stars to the person who was my service agent before I met Mike. Would I recommend this dealer to a friend? Not yet, need more positive experiences with this dealer.

Les Rothman

Dec 27, 2013

Over my 75 years, I have owned 16 different automobiles, all but one purchased new. I decided to purchase what may be my last car as a gift to myself. I had four in mind, all top of the line. However, without question, my experience at M-B of Gainesville with a young man named Dan Schmidt in his personable, patient and totally obviously attending to my questions and his quickly researching the answers to some of my less than obvious inquiries was the "icing on the cake" to the the overall experience in these immaculate facilities. I did find and purchase exactly what I wanted and have every confidence their service will prove as satisfying as this initial contact.

Ernst Osias

Dec 24, 2013

Great service, it was an outstanding experience. Thanks guys.

lugras

Dec 24, 2013

Each visit to the Mercedes Benz dealership of Gainesville has always been a great experience. The staffs focus on providing excellent customer service as well as vehicular service is excellent. They're always professional, courteous, and extremely knowledgeable. They've raised the bar so high, that it would be difficult for any other dealership to be comparable. For these reasons, the customer base will always come to the Mercedes Benz of Gainesville for service.

Stephanie

Dec 21, 2013

Jimmy in the service department was amazing. He explained the repair my car needed and answered all the questions I had. I would recommend to people to have their car serviced at the dealership rather than another mechanic in town that may not provide the best service to your car.

G and D of Tallahassee

Dec 13, 2013

Our experience at MB of Gainesville was outstanding. Curt Curtis is the best.

Worth the drive

Dec 13, 2013

The location is not convient and doesn't offer many amenities but the customer service that is given by Dillon Hastie and previously Robie and is second to none. They care for your car as though it was there own and value your time.

Greg

Dec 7, 2013

My wife's water pump on her '98 C280 with 230,000 miles went out in Ocala while driving home to TN. She was alone and called me for help. We contacted M-B roadside assistance who sent a tow truck within 90 minutes. The tow took her to Gainesville M-B who diagnosed and fixed her problem within 24 hours. The service was outstanding, the repair was perfect and the charge was absolutely fair. I hate that my wife had to break down on her way back home, but if it had to happen, there was no better place to do it than outside of Gainesville, FL.

Ernst Osias

Dec 4, 2013

I was happy with service provided; I encourage anyone to go there for car repair.

Donna G.

Nov 29, 2013

The technicians were very professional and knowledgeable. The staff was courteous and mindful of my time. This is the only dealership I will let work on my cars.

Fussy Old Man .

Nov 24, 2013

After sixty years of experience in buying cars and having them serviced I think M.B. of Gainesville is at the top of my list for buying,trading and service . The best yet !

Hawk

Nov 16, 2013

I have used this dealership many time. They pick up my car and return it clean and service preformed. They also found a problem a dealer up north could not fine after three trips. I spend 7 months in Fl and try to time my regular service at this dealership.

Tom

Nov 6, 2013

Dealership picked up and returned my car after normal servicing. Work was done in a professional and timely manner. No complaints.

Sean and Sarah Limon

Oct 19, 2013

Gregg Green made our car buying experience a pleasure. He was very helpful in finding exactly what I was looking for and was great to work with.

Doc

Oct 6, 2013

This is a dealership that is a pleasure to do business with. Facility is extremely clean, staff attentive and courteous, service techs very knowledgeable and they find things you didn't realize did not come up to specs and they replace at no charge. Just a great dealership!

Suzanne A

Sep 1, 2013

Buying a car out of state made me a little nervous, but working with Curt Curtis made it so easy. He worked with me step by step, and when my new car was delivered it was exactly what I wanted. Everyone there was so friendly. I recommend this dealership highly!,

James

Aug 16, 2013

Always a pleasure dealing with MB of Gainesville. Justin was very polite and helpful. Valet pick up and deliver is a big plus in dealing with them.

Oshierja

Aug 13, 2013

Came in after seeing an online ad for a 2012 Audi S5 for sale, as well as wanting to see if I could fit into an E350 Coupe. Initially, my experience was casual and to the point. After some lackadaisical salesmanship, it seemed as if Larry wasn't interested in my business while looking at the Audi. When I started to ask questions about the E350, I had to ask several times because he wasn't paying attention and his answers were very vague and his knowledge was unimpressive. As I sat in a 2014 E350 convertible (I didn't want a convertible), I asked him to tell me why I would want one and he couldn't, sadly. I left Mercedes of Gainesville dissatisfied, disappointed, and very discontent. Regardless of how good a deal I may have gotten from trading my Infiniti in, or by making an all-cash purchase, I will never consider this dealership. And what's more? Immediately after leaving the dealership I called and complained to the general manager but receiver no follow-up call or attempt at consolation.

C Spooner

Aug 6, 2013

I was very pleased with the overall service here! I will be bringing my car back here for the maintenance as well.

Hawki

Jul 28, 2013

I began my search for a "good" used sedan through online marketing & auto information sites. I was looking for a used auto from years 2007 - 2011. My searches over time brought me to the Mercedes-Benz dealership in Gainesville, FL. I emailed the dealership with a technical question and immediately got a personal return with the information. I then called the dealership and talked with Chris Lopez about the used car I was interested in. He answered my questions and extended additional important information about the car. We arranged a visit to inspect and drive the auto. I drove the 84 miles the next day, met Chris and discussed the car and then drove it. He and other members of the dealership staff also offered useful information that helped me decide to purchase the auto. The discussions were very useful but not "high pressure" to "get me" to commit to purchasing the car. I committed to purchase the car at a negotiated price that day. I arranged to return the next day with the appropriate documents and payment documents. The purchase and additional introduction to all aspects of the car was professionally completed to my satisfaction and the dealership's. I will return to the dealership for service and I will recommend the dealership to others. The staff are professionals and proud of their services & autos. You are treated as a valuable client from the time you contact them and throughout the selection and purchase process.

Danny T

Jul 19, 2013

HIGH QUALITY DEALERSHIP HAD TO ORDER PARTS SO I CAN NOT RATE THERE SERVICE ... CHECK BACK LATER AFTER THE REPAIR .... SERVICE REPRESENTATIVE WAS FANTASTIC WENT OUT OF HIS WAY TO TAKE CARE OF MY ISSUE ..... THANK YOU GUYS

Pat McKay

Jul 18, 2013

MB of Gainesville serviced our ML350. I can't be more pleased with their professional work. Mike, our Service Advisor, was very responsive to our requests. We will be back with the ML350 as well as our SLK230. Thanks again!

Arthur Burr

Jul 13, 2013

Arrived at the dealership at 4:30 on a Friday afternoon with our 9 year old CL600 on a flatbed after a 67 mile free tow courtesy of Mercedes roadside assistance. We have owned many Mercedes and have been a Mercedes club member for 40 years and this was the first time we ever had to ask for a tow. They jumped right on it - found the problem (a bad crankshaft position sensor), had the necessary part on hand, loaned us a car so we could go to dinner, and had us back on the road by 6:30. Completed our trip from TN to FL with no further problems. They treated us like we were their best customer even though we had never been in the dealership before. Thanks Dillon. Mercedes of Gainsville and the Mercedes roadside assistance program are two great reasons to buy a Mercedes.

Barbie Scott

Jul 8, 2013

This was my 4th lease with Gainesville Mercedes Benz with Ken Davis. He is a wonderful person to deal with. In the past I have told Ken exactly what I wanted and he'd make sure he had it ready for me to pick up when I arrived and the paper work already ready and I didn't even take it for a test drive because this is how much faith I have in him. I will continue to lease my vehicles with Gainesville Mercedes Benz as long as Ken is working there. He has a customer for life with me!

ed of Ocala

Jul 4, 2013

Had brought the car in for normal service and a couple minor issues. All OK except one minor item. I let it go, but Mike at MB of Gainesville called and wanted my total satisfaction. After a second visit, I feel he went beyond expected service and did so in a courteous and efficient manner.

KarenOcala

Jun 23, 2013

This is the second Mercedes I have leased from MB Gainesville. All the people I have come into contact with were pleasant. No pressure and helpful. I'll be back in for my next E350.

Steve

Jun 20, 2013

My wife and I were shopping for a certified used Mercedes Benz, and we found the car we wanted through Cars.com at Mercedes Benz of Gainesville. I contacted Mr. Ken Davis at the dealer, and arranged a date to see the car. We drove 3-1/2 hours to Gainesville to test drive the car, and I must say that the drive was well worth it. The staff is very courteous and professional. The facility is immaculate, including the service area. Mr. Ken Davis is an exceptional person. He welcomed us as if we were family, and he immediately put us at ease. He is honest and has integrity that is not easily found among others in his profession. His quality has also been noticed by Mercedes Benz as he has been to the factory in Germany two times. The actual deal was the easiest of my life. We were given a great price for the E350 we wanted, as well as a very fair trade in for our old vehicle. It could not have been any easier. We were then assisted with the transaction paperwork by Rachael Collins from the finance department. She was very attentive, and courteous too. She explained each step of the transaction, and made the process very simple. Our overall experience was outstanding, and we would recommend this dealership to anyone who is shopping for a car. Not just because of the quality of a Mercedes Benz, but because of the quality of the team of individuals who are Mercedes Benz of Gainesville.

Speer

May 24, 2013

My family and I have had the pleasure of dealing with Dillon since 2007. He is extremely professional, detailed-oriented and goes the extra mile to make sure that our needs are met.

martib

May 3, 2013

First of all, the Certified Pre-owned vehicle that I purchased was exactly what I was looking for. My first contact with the dealership was Larry Nero, the Internet Sales rep. Larry was quite helpful over the phone, and after we discussed the vehicle, as well as my trade in value, we decided to purchase the car.Upon arriving at the dealership, we were greeted by Larry, who walked us through the process, and had the car ready for viewing in the indoor facility. We were very pleased with the vehicle, as well as Larry's responsiveness to our needs and any concerns that we had. Once all of the financial paperwork was put in motion, Larry also spent about 45 minutes going over all of the operational functions of the vehicle with my wife and I. I must say that Larry Nero made this a very pleasant and seamless experience! We are very happy with our purchase, and also very pleased with the service we received at Mercedes Benz of Gainesville, and would highly recommend this dealership as a place to purchase a new or used vehicle. Thank you Larry, and thank you Mercedes Benz of Gainesville!!

GP

Apr 30, 2013

The Gainesville Mercedes dealership is the BEST dealership out there. Whether you are bringing in your car for servicing or looking to purchase a car, the staff is very knowledgeable and friendly. I have brought in my Mercedes for servicing for a few years now and have been pleasantly surprised with not only the quality of service I have received, but with the cost as well. They are super honest and surprisingly reasonable. My car comes back from servicing clean, washed and vacuumed, to boot! I have even started to bring in my husband's Audi to get serviced here because they do a better job than Audi does! Love the dealership so much that I am not even bothering to look elsewhere for my next car- it's them all the way!

Village Person

Apr 29, 2013

These people simply say something - then actually do it. Ken Davis is an outstanding car sales professional and certainly has learned that facts and honesty lead the way. Our new ML was delivered as promised and the entire experience was non-stress and enjoyable. This is our fifth Mercedes (first one in Florida), but not likely our last.

jamesowens315080

Apr 25, 2013

Dealership worked with me really well on buying a car. Unfortunately I had to back out. They were more than generious in helping me overcome my problem.

audreyh2878

Apr 17, 2013

Mercedes-Benz Gainesville always goes above and beyond on the service they provide. I recently brought in my non-mercedes vehicle for regular oil change services and they noticed where I had my window fixed by another service provider who did not fully complete the job by removing the glue from the tape I had used to hold my window and Mercedes-Benz Gainesville courteously had their technician remove it for me. Mercedes-Benz Gainesville always runs my car through the wash and interior detail service before returning it to me. Thanks MB-G for the many years of wonderful service.

davidgrant22

Apr 12, 2013

Relationships are important in any business. I have known Dillon Hastie for years. The customer service he provides is the reason I still bring my Jeep to a dealership that used to be Mercedes/Jeep but split off. It makes sense for Mercedes-Benz mechanics to be competent and they are here. The dealership provides me with rides to and from my house or gives me a loaner if my car will be in the shop for a couple of days. Customer service does not get any better.

annachoi

Apr 10, 2013

Its a Mercedes dealership and it holds up to that, of course... the lighting, decoration and cleanliness of the entire facilities, the amenities, and of course the products and materials used. What makes this dealership different are the people, especially ones like Dillon Hastie. I have had plenty of experience with "service" personnel of car dealers, from GM, Renault, VW, and Toyota to other MB dealers, but none as superb as Dillon Hastie. Dillon Hastie is knowledgeable, hard working, efficient and friendly, but more than that he has special communication skills that make you trust and feel good about the mechanics/services performed on your car, unlike other service managers that leave you doubting about being cheated and robbed! Not only does Dillon know all the technical-mechanical stuff and the organization-administrative in and outs of the dealership, but he also takes the time to know your particular car as well as you; all that coupled with his clear explanations and transparent recommendations, along with his ability to treat people of all walks of life, makes him the best service manager ever. In conclusion, Dillon Hastie is an excellent bridge between the technicians/mechanics/office staff and the customer. He is an excellent representative of the MB brand. There is no other like him... which is probably why I always see him so busy, but thankfully he is very organized and efficient, and with a smile on his face ... and hopefully he is rewarded in accordance! Hats off to Dillon Hastie!

edwardgene

Apr 1, 2013

Michael performed way above and beyond offering me traditional customer service, to make sure that I was completely statisfied with the work that was being perfomed. Some of the service that he provided was great and included work that was not part of the standard B Service Plan. Thank you Michael for bringing pleasure and satisfaction with owning a Mercedes Benz. I highly recommend your commitment to customer satisfaction. Edward Blue

Ed Gardner

Mar 30, 2013

Mike Potteiger, our service rep met us at the service area, talked with us about the brake pad replacement we had scheduled, explained our options and reviewed the previous items which had been serviced and when they had been performed, and suggested which ones we might want to take care of in the near future. He then showed us the complementary beverage area and told us he would get the car into service ASAP. The work was completed in less than the time scheduled. He then had the car washed for us while we finished the paperwork. Could not have been any simpler or easier.

drbruce1010

Mar 16, 2013

Chris went way beyond to help us get the car we wanted. When we were looking at one of there car online he spent 2 days trying everything he could to try and make it happen. We only had so much money to spend and he made it happen. I would like to thank all that was involved in this everyone was so great.Thank you Chris and all of the staff involvedDon Bruce

Terri

Mar 7, 2013

Your customer service department is outstanding. Gianni was able to help me when Dillon was busy. My appointment was for a message on the dash board about "check engine". A loaner car was available to me since it was midday Friday. I was able to return home to Ocala. I very well might use their service of pick up and deliver since the facility is over 50 miles from my home. It is too bad that they do not have a repair service in Ocala. People in my area who did not move here with a Mercedes. do not usually purchase one since there are many high end dealers in Ocala. The Villages feel the same. Too bad that the dealership does not consider this as a problem. My car was completed on Monday as promised. It is a 2002 C240 and running very well now.

bcsgnv

Feb 13, 2013

It was a wonderful experience dealing with Mercedes-Benz of Gainesville. Larry Nero did an exceptional job explaining all of the new feature on my 2009 CLS550. I traded in a 2006 CLS500 and I am amazed at the advances that have occurred on this model vehicle in 3 years.Larry is one of the best people persons I have ever dealt with. He was extremely patient, informative and knowledgeable about the car.The entire time during the closing and paperwork generation on the car, Larry was focused on my satisfaction not only with the car but with my understanding of the new features. He took the time to go with me for the test drive and showed me everything. He then even took the time to transfer my Sirius XM radio account from his cell phone while we were going over all of the features of the voice command and navigation system. I was also impressed that he had already transfered my tag while I was signing paperwork. If this car didn't have the mileage on it, I would swear it was a brand new car. I will always drive a Mercedes-Benz and I will always come back to Larry at Mercedes-Benz of Gainesville.

Disappointment

Feb 2, 2013

Saw a used vehicle on line and contacted about midday. Sent me an email to set appointment. Live 45 minutes from dealership out of town. Stated that they had the vehicle and were prepping it. Went without an appointment ready to purchase within 4 hours and the sales manager stated that the salesperson was not available and stated he would help me. SM appeared to walk around the property. about 35 minutes later, the original salesperson came and notified me the used vehicle had been sold. What am I to think. How was it sold so soon? Was there a vehicle? Did the salesman post a used vehicle that didn't exist just to get me into their showroom? I don't know. Left disappointed.

TarrelM

Jan 25, 2013

Always love the Mercedes experience. Everyone treats you like they are happy you are there, never felt pressured, all questions answered with great vehicle knowledge. Felt I got a fair deal on my trade, and a fair price on the new vehicle.

mhennessey

Jan 13, 2013

There is no rreason to shop anywhere else . This is the best dealeership in Florida!Thank you to Greg Cox for restoring my faith in car salemen! Thank you to Mercedes Benz of Gainesville for my new / used car with a great price!!I will never shop for a car any where else.

MMBaumann

Jan 12, 2013

We received very friendly service, he pricing of the vehicle was better than consumer reports. Customer service and financial service was extremely helpful in helping us complete this deal. Chris Lopez was very thorough in introducing me the vehicle and how it functions. I felt very comfortable and I know that I can contact him if I have any questions or problems.

Dr. Radi Awartani

Jan 2, 2013

I have bought more than 8 cars in my life and MB of Gainesville rates the highest in terms of professionalism and their ability to meet accommodate my needs. They have shown extreme courtesy and patience during the process of negotiating a deal and provided me with all the options I requested without pressure. The salesman, Ken Davis is an exceptional gentleman and belongs to a school that few should be allowed in and I must congratulate Mercedes Benz for retaining a man with such unmatched caliper of honesty and integrity. It was such pleasure to work with. I must add that the Manager of MB of Gainesville, Mr Chris Baynard is a resourceful true Gentleman who made the process so easy and it was such a delight to know him. As I moved to finalize the deal, I give special thank to Victoria for streamlining the process and providing us with some financing options. I recommend Mr Ken Davis highly for anyone who is buying a MB. This was an experience like no other one I ever had.

Radi

Jan 2, 2013

I have bought more than 8 cars in my life and MB of Gainesville rates the highest in terms of professionalism and their ability to meet accommodate my needs. They have shown extreme courtesy and patience during the process of negotiating a deal and provided me with all the options I requested without pressure. The salesman, Ken Davis is an exceptional gentleman and belongs to a school that few should be allowed in and I must congratulate Mercedes Benz for retaining a man with such unmatched caliper of honesty and integrity. It was such pleasure to work with. I must add that the Manager of MB of Gainesville, Mr Chris Baynard is a resourceful true Gentleman who made the process so easy and it was such a delight to know him. As I moved to finalize the deal, I give special thank to Victoria for streamlining the process and providing us with some financing options. I recommend Mr Ken Davis highly for anyone who is buying a MB. This was an experience like no other one I ever had.

jmpbody

Dec 31, 2012

Buying my car was a pleasant experience with little to no pressure - very different than previous experiences. The corporate contact who called in response to an on-line questionnaire almost made me decide against a Subaru, but I had already test driven one and was hooked. I look forward to many good years on the beach with this vehicle. I will return to Subaru of Gainesville for my next one.

swalden

Dec 27, 2012

We have been working with Mercedes Benz of Gainesville for many years. Ken Davis is always so helpful and responsive. He goes out of his way to make sure everything is perfect for us. We appreciate the service and friendliness of everyone there.

11jakers

Dec 24, 2012

We could not be happier with the Gainesville Mercedes Benz Dealership. Curt was very cordial, low pressure, easy to talk to and extremely knowledgeable about the product. in all honesty, we had already settled on a BMW, but we were so comfortable with Curt and liked the dealership so much that we were open to looking at the C250. Once we looked it over, drove it and saw first hand the ergonomics of the car, we were sold. Thanks for taking such good care of us. We are very loyal customers and will be back for more cars in time.

tkerdani

Dec 9, 2012

first I got an estimate to fix a leak in the power steering for $375, then after the car was in the work shop they called and said something else needed to be fixed for $320, after I agreed , they called again saying the first estimate was wrong, they put the wrong part in the estimate and now the $375 changed into $720, and the part needed is not in store and I have to wait till tommorrow for the part to come in . it seems that as I accepted the $375, they said lets ask for $320 more and as I accepted that they said lets push it further to $1100!!. is there any limit to your greed?

Jean Gough

Dec 7, 2012

Best experience buying a car. Everyone was interested in getting us what we wanted and when it came down to signing there were no hidden charges as there are at other dealerships. We were both very happy with the total experience at Subaru. This is our first time buying a Subaru and we couldn't be more pleased. The car drives like a dream. Grandchildren really love the moon roof! Thanks for building such a safe,comfortable and solid car.

Diane happy customer

Nov 25, 2012

I found this dealership on line, contacted sales to inquire about one of the Outbacks on their website. I live in a city with 2 Subaru dealerships, neither of them ever offered to help me find what I was looking for. I worked with Chris Lopez and he ordered me exactly the car I wanted, stayed in touch with me on delivery and financing. I would totally recommend this dealership and Chris Lopez.

dianewaldrip

Nov 25, 2012

Chris helped me find exactly what I wanted, he was not pushy like typical salespeople usually are most of the time. The financing ladies are very nice and explained everything giving us many options. I highly recommend this dealership.

ejmuth

Nov 16, 2012

We just bought our 3rd Mercedes from Larry Nero. Larry is a true gentleman. He gives good advice and is very helpful, the dream salesman from the customers view. We recommend him without reservation.

Victor Mc

Nov 15, 2012

We have always liked the service that Gainesville MB has given us. Dillon Hastie is such an efficient and friendly person. We need an oil change once a year for our 2002 SUV. Therefore we know Dillon will be overseeing our vehicle, and answering any question we may have. The mechanics have always done a great job but have seldom been needed.

allbetzareoff

Nov 9, 2012

I dealt with several Mercedes dealerships trying to find the right color combination and features on a 2012. Hands down Ken Davis was the most professional and hilarious car salesmen ever. I live 150 miles from the Mercedes dealership and I will purchase every car I buy from this day forward, from Ken Davis. His memorable personality will keep me coming back to the dealership.

Wes Miller

Nov 1, 2012

This is the second car i've purchased from this dealership and i have to say they made the process amazingly smooth and simple. Their explinations of all aspects of the process (and the car) were spot on and they go out of their way to keep the customer happy.

Dorothy M Hudson

Oct 25, 2012

This is my second Mercedes E350. Ken Davis was my sales person both times. Ken is extremely professional and he has charisma. His overall knowledge of the technology in these vehicles are remarkable. My husband and I turned in our 2010 E350 0n 10/24/2012. Ken made the transition into our 2013 E350 very pleasant. I told my husband that from now own, I will only drive a Mercedes Benz. My husband and I highly recommend Ken Davis. Thanks for all of your help.Dorothy and Borie Hudson

Thelma Stein

Oct 25, 2012

I would be wonderful if this dealership had a branch in Ocala or the Villages. I realize that they will accomodate their customers by picking up the autos, but it would be nice to be able to stop by for extra fluid, etc ( something minor)When I heard the Scott Stevens had returned, and I was looking for a new shop for service, I returned to Gainesville.

bmelnick

Oct 23, 2012

Larry was great to work with. Very thorough and meticulous. We made a deal with my trade-in that made everyone happy and that's what it's all about!!!

SOGLies

Oct 3, 2012

Purchased a vehicle from Subaru of Gainesville (owned and operated by Mercedes Benz of Gainesville). Had issues with the vehicle. The dealership agreed to purchase car back from me.

Happy Buyer

Sep 28, 2012

The new dealership is absolutely magnificent!! This dealership is committed to excellence as demonstrated by the staff employed. We brought our MB CLK in for routine service. Scott Stephens (service manager) met us at the curb. Mr. Stephensin-depth knowledge, professionalism and courteous demeanor has earned our confidence and respect (since 2001). With Mr. Stephens in command of the service department, we are confident our vehicle will be precisely serviced at a fair price. While waiting for service, we met with our long-time salesman extraordinaire Larry Nero (Internet Director/Salesman). Mr. Nero is simply magical, he sold us our third MB since 2001. He is distinctly classy, professional, calm-cool and extremely courteous. It is always an extreme pleasure doing business with him as he ensures customers get the best possible deal. Mr. Nero has an exceptional mastery of MB vehicle features. Prior to departing the dealership, he clearly and thoroughly familiarized us with all the incredible features of the E350. His superior knowledge and communication skills made the overwhelming lesson exciting and easy to comprehend. Mr. Nero and Mr. Stephens are the stalwart professionals that make this dealership second to none and has secured us as devoted-lifetime customers. Highly Recommended!!

puddle light

Sep 16, 2012

We bought a new Subaru Outback and had the best car buying experience ever. Chris Lopez was informative, answered all of our questions, showed us different options, gave us a good trade in price for our old car and was a pleasure to work with. He showed us all the features of the car and even helped to program the blue tooth with our phone numbers. Victoria, the finance officer, was efficient and very friendly, explaining several options involving warranties. We look forward to dealing with this agency again.

mjmiss

Sep 4, 2012

I found my vehicle online, emailed the dealership and within minutes was contacted by their internet representative Mr. Larry Nero. Mr. Nero answered all my emails quickly and professionally, and disclosed photos of a scratch in the vehicle which was unlisted. I was able to negotiate price before purchase contingent on in-person inspection and test drive. I flew down from PA to FL and found the vehicle to be as described, cleaned, serviced and filled with gas for my 900 mile ride home. Mr. Nero even assisted in returning my rental car to the airport. I could not have asked for a better buying experience and would make the trip again the buy another vehicle from this agency.

mikejmiss

Sep 3, 2012

I found my vehicle online, emailed the dealership and within minutes was contacted by their internet representative Mr. Larry Nero. Mr. Nero answered all my emails quickly and professionally, and disclosed photos of a scratch in the vehicle which was unlisted. I was able to negotiate price before purchase contingent on in-person inspection and test drive. I flew down from PA to FL and found the vehicle to be as described, cleaned, serviced and filled with gas for my 900 mile ride home. Mr. Nero even assisted in returning my rental car to the airport. I could not have asked for a better buying experience and would make the trip again the buy another vehicle from this agency.

nsnodgrass

Jul 10, 2012

Excellent service. Dillon Hastie is always professional, enthusiastic , pleasant and efficient. Scott Stevens is an excellent service manager and I have always been pleased with the professional yet friendly demeanor of our salesman, Ken Davis, whom I have worked with for years

andyfong

Jun 19, 2012

I contacted Mercedes at the end of my lease term and wished to discuss options. Curt was extremely helpful, as were the rest of the staff at Mercedes of Gainesville. I'm in a new Mercedes now and will remain a loyal customer of MB, thanks to a quality automobile and the excellent customer service of the staff.

4nommal2

Jun 6, 2012

We were extremely pleased with the excellent and professional service we received from our sales consultant, Larry Nero during the recent purchase of our new Mercedes-Benz. We will not hesitate to deal with Larry in the future.

kpede001

May 15, 2012

Great customer service. Larry was superb and this dealer has won my business forever. First of all Larry waited for me to drive from Jacksonville and greeted me outside, that was a great touch and the service just got better from there. I was showed around the shop and met different people, everybody was friendly. I went to Mercedes in Orange Park and they would not budge on their price, but Mercedes of Gainesville gave me more for my trade and the car I was purchasing was less expensive and had lower miles than the one in Orange Park. Special thanks to Larry and Nicole in financing, you have won a customer for life.

jogger2

Apr 3, 2012

Staff was prompt, friendly, and helpful. As soon as I walked in a salesman was there to greet me, and show me the cars I was interested in. Afterward I was helped with the financing. These people know what they are doing. They seem to be as concerned with satisfying customers as they are about selling cars

LucyT

Mar 23, 2012

I bought a new subaru from this dealer and I can't say enough about the great experience I had. From the great price, the great trade-in value for my old car and the quickness and efficiency of the purchase, I couldn't be more pleased.I've bought several new cars over the years and this dealership is the best I've ever dealt with.Everyone there bent over backwards to do everything to make the transaction a pleasant experience. I highly recommend them.

peteyn

Mar 3, 2012

We just bought a used Prius from Mercedes of Gainesville. We dealt with Ken Davis and could not be happier about our experience or our purchase. This was the easiest car-buying experience we've had and by far the most pleasant. Ken went above and beyond to make us feel comfortable and like we were old friends instead of just car-buyers. We'd absolutely recommend this dealership and especially Ken to anyone looking to buy a used or new car. We actually had a nice time! Now how many people can say that about a car-buying experience?!?!

Lookg-for-business-honesty

Feb 17, 2012

They never learn. I saw a used car online ($4990), contacted the salesperson. Sight unseen I was happy to purchase and paid a $1500 deposit to hold for the weekend where I would pick up the car. Afterwards that $4990 suddenly became $6200+ based on 'dealer fees', 'doc fees', er.... additional dealer profit. If they had stated 6200 at the start I would have still purchased the car as I liked it.... but because they are mired in these prehistoric practices, I cancelled on principle. Oh.... while it took them 2.5 minutes to run the credit card for the balance, it was 3-4 days before the credit card return would be run... I will always purchase from a private party now on..

sonishilp

Jan 30, 2012

Great sales person understood our needs & helped us select the car. Nicole ( the finance person was excellent in explaining everything to us. I highly reccomend this dealership and will go back to them in future.

BENZ2112

Mar 7, 2010

I recently purchased my very first Merecedes Benz, a 2003 CLK430 Cabriolet. Through "word of mouth" I heard great things about the dealership so I decided to let them do her first service. Let me tell you, you would be hard pressed to beat there service or customer service anywhere on the planet!! Jim Brown and the entire crew at the dealership went "over and above" to make me feel like royalty and pamper my car. I live in Orange Park and the dealership had someone drive to my house from Gainesville and pick up my car and deliver a loaner car for the week while my car was being serviced. Ladies and gentlemen that is customer service and they did it all around my busy schedule. Duval Motor Cars did not miss a beat. When service was complete, once again they worked around my schedule and delivered my car to my door late on a Friday night and they did it all with a smile.Jim and Mark were incredible, they stayed in touch with me on a daily basis to give me "on time on target" status of my vehicle. There attitude is great and I thoroughly enjoyed working with them.If you are in the market for a luxury automobile or just great service on the car you own, you owe it to yourself to give this dealership a shot, you will not regret it. The entire experience was second to none.Respectfully submitted, J. ColeUSMC Retired