Mercedes-Benz of Honolulu reviews

Satisfied Customer

Nov 12, 2016

Always super professionalism never ever an issue. My car came back riding 100 percent like new and very clean as well. The waiting room is first class as well.

n1mishra

Nov 10, 2016

Jeff is a great advisor. He always goes out of the way to help out. He is very professional, kind and courteous. My work was done on time.

Crystal K

Nov 3, 2016

I booked my appointment on-line and received an email reminder as well as a phone. The check-in, shuttle drive, service, and check out was great. I had my ML detailed there for the first and was very impressed with the result. I really liked the text updates, emailed invoice and service summaries and online payment option. All of the service members that I interacted with were courteous and professional.

Thanhanna

Nov 2, 2016

Craig Hironaka always provides me with excellence customer service and makes sure I leave happy with my 2015 CLA250. He takes care of my needs and is always sure to follow up.

mpfenning

Nov 1, 2016

This service was an unscheduled repair. Service personnel were total professionals. Mechanical issues were diagnosed promptly. Repairs were completed on-time with high quality work.

Amy Ta

Oct 28, 2016

Good service, however the wait time is long, It takes more than one hour to wait for the processing and transfer to work. End up I was late to work.

dg016

Oct 28, 2016

Purchased my 2009 MB C300 in 2012 from the dealership and Craig has been my SA for the past 4 years. He is always friendly, extremely helpful and knowledgeable.

Lori-Ann Harris

Oct 27, 2016

Jeff DeCorte has been my service advisor for quite a few years. He listens and follows through with my requests. He is a true Service professional.

Mercedes

Oct 25, 2016

This dealership consistently delivers what is promised and ensures that customers are satisfied with services rendered. Even after service was completed and issues addressed, Craig still does a follow up with customers to make sure that everything works they way they should. Kudos to Craig Hironaka, who makes this dealership shine!

Cutter

Oct 24, 2016

Great customer service. Tripp addressed my issues with my vehicle and kept me informed through the entire process. While the service took longer than initially planned, the use of a service loaner made it a non-issue.

Arrne

Oct 22, 2016

Craig Hironaka did a wonderful job in getting my car worked on. Especially after there was a foul-up in receiving an appointment call from a safety inspection appointment person.. Unfortunately the work took a long time. The wait did not bother me because the lounge was vey comfortable.

D. B.

Oct 14, 2016

I made my appointment a month in advanced. When I arrived everything was ready (loaner car and paper work ) I was in and out very quickly.' Part of that great service was provided by the young lady that handles the loaner cars, I'm sorry I cant remember her name but she is ALWAYS ready to go. Craig Hironaka is my service adviser and he also is always ready to go with outstanding customer service. That being said the rest of my experience is less than great, its down right terrible!!! This is what I see from my side. I see you taking in car after car after car and I'm not sure if these people have to wait as long as I have had to wait but if they do I'm sorry for all of them. I have not and continue to not understand why it ALWAYS, ALWAYS takes so long. I guess when you have a Monopoly on sales and service of M. B. we are just expected to wait. We are a captured customer once they have our car. I have waited as long as three weeks plus, not just once but several times. I recently waited 15 day for four light bulbs to be changed. Then when they are completely finished they return a car that looks like it has been sitting in the corner for weeks. Which it probably was. I'm referring to the car wash. If you cant do it right (they have never been right) then just don't do It. If you want to throw in a courtesy car wash, do it right !! I would feel a little less negativity towards the whole thing , the waiting issue, if I was presented with a clean car. after all I brought it in clean That would lessen the pain of waiting and the paying. PRICES ARE ABSOLUTLY REDICULESS. When there is no other place to go I guess you just have to cough it up no matter how crazy. In closing I want to say again that Craig Hironaka , my service adviser, does it all right . so much better than the lady adviser I once had. The only reason I keep coming back is because of Craig. if not for him I'm gone. Last of all is I hate when I get my car back and the seats,mirrors and radio have all been changed

kairryx3

Oct 14, 2016

My service advisor(Kimo Maukala) provided me with excellent service,he's very professional and welcoming. He kept me updated about my car and even went as far as getting me a loaner while my car was being serviced,I didn't expect to get a loaner because it was fairly busy,but Kimo happily accommodated me with one, with that being done I was able to get on with my day,make it to a doctors appointment and my boys were able to go to football practice. Thank you again Kimo for all your help!

Petra

Oct 13, 2016

Always excellent service with a professional team and excellent follow up during and after services performed. My car is in great shape thanks to the Mercedes Benz of Honolulu team. I enjoy going there as I am always treated with utmost respect and care.

richc808

Oct 13, 2016

Went to have valve on spare wheel replaced. Received excellent customer service, even got free car wash, multi-point inspection and shuttle. I would come back to this dealer again.

ming

Oct 12, 2016

Warren Ishii is a nice and helpful representative. The service is fast and smooth and Warren Ishii explain to me what service I need next

4mycharlie

Oct 8, 2016

Want a better deal on my next lease. I was a novice and was impulsive when I contracted my agreement. Informed by knowledgeable people I was screwed. But next time, will stay loyal but will insist of negotiation. Best to all at HMB.

PPY123

Oct 6, 2016

I was given a loaner to use and I felt that the service department addressed all my concerns and kept me updated regarding the repair.

Swagonaloha

Oct 4, 2016

Jeff DeCorte is an excellent service representative. Fair and clear on work to be done on car. Pretty smooth service experience. Would go back again.

Alec

Oct 2, 2016

Mahalo to Mr. Warren Ishii for his Awesome Outstanding help, assistance, and service. The shuttle drivers were top notch professionals as well. Thank you for the First Class service as always!

Cleighj

Oct 2, 2016

My service at my dealership is exceptional. My service writer always takes care of us. The dealership is modern, clean and welcoming. No further comment needed

Jim

Oct 1, 2016

The entire team exhibited professionalism. My service adviser Jeff was extremely competent and insured that my experience was pleasurable and he was sensitive to making the process convenient..

lkracher

Oct 1, 2016

I have been a Mercedes-Benz owner for over 20 years and not once have I been dissatisfied with how the service is handled from the sales floor to the service department! The quality and service of Mercedes-Benz far surpasses any other car in it's class! When the new GLE came out, I knew that I had to have it! Dale Payson assisted me from start to finish and he upholds the Mercedes-Benz high quality customer service standard! He listened to our needs, has extensive knowledge in Mercedes-Benz cars and history, has a great personality, quick to respond and has great follow up! I highly recommend Mercedes-Benz of Honolulu and ask for Dale! Mahalo to Mercedes-Benz Honolulu and Dale for making my experience an exceptional one!

mia1

Sep 30, 2016

I received good service whenever I have my car serviced.It's all about people and how they go out of their way to be so helpful.. The service is great,

Jcontrades

Sep 26, 2016

This my very first time ever buying a Mercedes Benz car and it was truly great. Lito was the sales man that helped me and he was great he explained any tough questions I had to ask and he was very friendly. I've bought a few cars in my life but this truly one to remember given that I am young and many dealerships I've been to have token advantage of me because my lack of knowledge on buying cars but Lito treated me like family. Thank you again Lito for all your help.

Markhi

Sep 24, 2016

Bill Harris helped us graciously through very step in picking out the right car specific to my needs. I love that he gave me the courage to buy a "red" car!!!! I am very appreciative.

Kdm

Sep 23, 2016

Manny & Robert made replacing my flat tire painless. I was at work within an hour of stopping on the side of the road with the spare put on & going to the Mercedes dealer to drop off my car.

dennis

Sep 22, 2016

through my wife's first maintenance check up time length of service, communications with customer, and reasonable price...Jeff Decorte's excellent job was one of the reason to stuck with Mercedes Benz of Honolulu.

KWegmann

Sep 22, 2016

We love your service on our 2 cars. May buy another one too. Craig makes everything so easy when we bring one in for service!

rdung

Sep 21, 2016

Our experience was wonderful from our lease turn in into getting a new lease . Kanoe has and will be our salesman for years to come. We always get VIP treatment from him and his entire crew. Lauren did an excellent job explaining in detail all aspects of our new leased car. She was very patient with us. I would recommend them and MB of Honolulu to all my friends.

Wardrobe Stylist

Sep 20, 2016

I know we all get a bit anxious when our car gives us problems...this past week my car did just that. I called Jeff DeCorte to explain my cars symptoms. I had my car towed to Mercedes Benz of Honolulu. After a short while I received an estimate (reasonable) for the repair. My car was ready for pick up the very next day. Jeff DeCorte also made sure my safety inspection was complete at no charge.Mercedes Benz of Honolulu has never let me down. Fast, Fair and Excellent service.

RickT123

Sep 16, 2016

I made special arrangements with Warren Ishii to drop my car off late and pick it up the next day on my way to work. Warren was waiting for me and expedited my loaner. I was in and out within minutes. I was notified the next day by Warren that my car was completed, ready, and waiting. When I arrived, Warren had my car parked conveniently, washed, and ready. He had the paper work for my signature ready for me, and I was in and out in 5 minutes. He even held open my door and waved as I departed. Wow, where do you ever find that kind of efficiency and service in this day and age. My car is pretty much problem free but I am almost regretting it as I want to experience more of this kind of "Warren Ishii Service"! (The young lady who handles the loaners is also a superstar! Is her name Jen?)

Jeff

Sep 15, 2016

The service was easy and fast. Warren got my car ready within one day and answer my questions. Specially, the loaner help get through the day easy. Good job!

AMG GT

Sep 13, 2016

There was a long list of options to choose from and a flurry of emails before my car arrived to work out a fair deal for both of us. At the end of the day it was all good and I'm satisfied with the outcome.

Fond of Birds

Sep 9, 2016

I cannot say enough about Warren Ishii, he is simply the BEST!Knowledgeable, experienced, thoughtful, patient and kind, Warren's interaction and "style" allow me (and I imagine all of his clients) to engage in honest conversations, asking whatever is on my mind, even the most elementary questions. Moreover, to me, Warren's integrity is very obvious and I trust his honesty. It makes my Service experience worthwhile and educational. When I said to him, my tires are different, the rear tires are wider than the front. He simply replied, yes they are staggered. I now have increased my automotive vocabulary. I really appreciate him!

RobinY

Sep 8, 2016

The professionalism and commitment to customer service displayed by Craig Hironaka this time and every time I have had to service my vehicle has always exceeded my expectations. I have considered buying another vehicle but am conflicted if it is not a MB as I know the service standards will be lower there than at MB of Honolulu.

excellent GUY CRAIG

Sep 7, 2016

I bring safety check my C250. Craig Hironaka take care excellent .Every year I feel drive new car. Thank you very much, CRAIG.He is the excellent employee for your company.

Nana

Sep 7, 2016

This was our second purchase of a vehicle at Fletcher Jones Mercedes. We were looking for a new car for my husband and saw this great family SUV for my grandchildren. So after a little discussion with my daughter and son n law we negotiated. We are now arranging to ship to Nevada. This was a preowned certified Mercedes that came with low Milage and warranty. We also liked the availability of extending the warranty and the service package that we purchased. Besides our salesman Dale Payson who the purchase easy as possible. We will see him again for a car for my husband.

Remi

Sep 5, 2016

Craig gave me exceptional attention and service. The kind of service everyone who owns a Mercedes comes to expect without abusing. He is so knowledgeable on every front. I often want to know about what's new and what I should drive next...because he also drives Mercedes he has the info I need to make or comtemplate a decision. I have been with Mercedes since 2006. I keep thinking about switching to something less expensive but the quality and service keep me coming back!!Great job Mercedes!!Roberta Christensen

weidie

Sep 1, 2016

My husband and I were in the market for a new car and had just been at a competitor dealership prior to coming to Mercedes-Benz. Needless to say the other dealership did not impress and we left there with a very poor taste about car salesmen and new car buying. We arrived at the Mercedes-Benz dealership a little early for our appointment, but was immediately greeted by Kui. He was warm and friendly and answered all of our questions. He was extremely knowledgeable and helpful without pushing us into something. He was able to find the right car for us. From the showroom to the excellent staff, the quality and standards shine through.

Yvonne

Sep 1, 2016

Jeff Decorte, my service advisor is so friendly while being efficient and knowledgeable. He works with a confidence and professionalism that makes your service visit an excellent experience. The shuttle driver was so helpful and courteous. A really nice experience all around.

Tommy1959

Aug 31, 2016

I got my dream car with the help of LITO and PAUL and I'm looking forward to see you on next visit for my car service.

Kathleen Kagawa

Aug 28, 2016

Aside from the performance of a car, service is key for me in choosing the right vehicle.Jeff has been doing an outstanding job and I am very pleased.

Annarock

Aug 27, 2016

My service manager Manny Cabral gave great service and went above and beyond when he assisted me when my key needed to be reprogrammed after the service

maxiedoodle

Aug 25, 2016

Craig went above and beyond his obligations, diagnosing a long-standing problem and fixing it for me in an economical manner. He also got me a great deal on new tires. He was very knowledgeable and helpful.

ebonoan

Aug 24, 2016

Awesome Customer Service!Warren Helped get my cars back on the road. I came in with a bolt on my tire, I got it replaced asap! Thanks for the great service Benzo! Thanks warren, ill be coming to you.

Karl

Aug 24, 2016

Mercedes Honolulu was extremely service oriented. Highly trained staff. Clearly, they aimed to please the customer. They ensured that you were informed about every aspect of the car. They even had a seession on how to use each and every remote, display, and option.

Mduffy

Aug 24, 2016

Jeff DeCorte is terrific! He is professional, friendly and efficient. My loaner was on time and my service was handled swiftly. Having 2 jobs I appreciate that respect of other people's time.Thank you!M Duffy

oba4510

Aug 17, 2016

I have been using Mercedes-Benz of Honolulu for about six years servicing our cars. They seem to be getting better all the time. Customer attention, scheduling, quality -- all exceptional.

Eliza1

Aug 6, 2016

Very welcoming staff. Manny is very knowledgable about the key I purchased and so my older key for my car. He taught me how to change the batteries for my keys.

Gaston Gosselin

Aug 2, 2016

My service rep. Manny was awesome even when it came to a minor set back in getting a safety check.He solved the situation and everything was resolved

Happy buyer

Aug 2, 2016

Our sales person Kanoe Robinson is the person to see if you want a great experience and service in buying your next Mercedes Benz.Very knowledgeable about the product, no pressure, and we got a great price as well!Would recommend him to anyone who asks.Everyone is friendly and courteous at the dealership. Overall a great experience that will keep us coming back again and again.

Joy

Jul 29, 2016

whenever I see Mr. Craig Hironaka, I feel so happy.he provides excellent services and I feel very comfortable all day.His attitude to his clients are super!thank you always.tsuyako

Darriond

Jul 24, 2016

Outstanding service and very fair pricing! Service was fast and they did an great job washing my vehicle after. I would highly recommend going to the dealership and not a local random auto shop.

ACL

Jul 23, 2016

Got a great experience with service writer Graig, always helpful, friendly, and most importantly, caring about his customer and happy with what he does. The workshop was clean and I did not have to wait too long to get my loaner car and getting back to my office.

Mnekotani

Jul 21, 2016

My service manager, Craig is always willing to go above and beyond for my car and me! The annual service went very smoothly, and Craig is always so accommodating and care about my family. This is the reason I stay with Mercedes Benz.

Reenie

Jul 20, 2016

I worked with Kui and he was really patient, courteous, and outstanding salesperson. Great sense of humor. It took a while to get my new SMART 2016 but it was worth the time.

Hawaiiswagon888

Jul 16, 2016

Jeff DeCorte my service advisor is professional, courteous, efficient, and outstanding. Honolulu Mercedes runs a efficient service operation. Staff is well trained as everyone is courteous and professional.

Dolomite Brown

Jul 15, 2016

Watched a couple of DVDs and had a great cup of coffee and a Danish. Doug Krummel quickly checked me in and quickly checked me out when the work was done.

eacorpuz

Jul 13, 2016

Warren Ishii,he was the one who helped us . And he was so kind for us to take care what we need. He gave us a loaner too. Hopefully for the next maintenance, we still can afford it. because 2 years ago, my husband brought the car for service, but somebody told him that we have to pay $2,200.00. And my husband brought the car home back because we cannot afford it. We just go to Midas to change oil. But this time, I received an email that our car needs service from Mercedes Benz, so I call and I asked everything how much the cost if we can afford. Well, I think we can afford the quote that he gave it to me,thats why we brought the car in there. And I'm so glad that Warren Ishii was able to help us. Hopefully in the future please give us a good rate for the service of our car. Thank you very much Sir.From: Esther and Nelson Corpuz

Stacey Kumagai

Jul 11, 2016

The people was pleasant and very friendly. Chris Farmer took very good care of me and he was excellent! I was able to look around comfortable and was not hounded by sales people and I really liked that. The sales floor was clean and roomy. The sales people were very knowledgeable and very helpful.

ST

Jul 9, 2016

Friendly and easy. I can't go without a car so the loaner is important and my time is precious. The dealership made things very easy for me. They were able to help me identify my needs.

RC

Jul 8, 2016

With my first purchase of a Mercedes, I was nothing but impressed with each member's care throughout the buying process. From test driving to financing and showing all vehicle capabilities, I was taken aback by the length that Mercedes goes to show their customers that they care.

Kmomoa

Jul 7, 2016

Thank you so much to Mercedes Benz of Honolulu and especially Kimo! My battery died and I had to have my vehicle towed in with no appointment. Not only did I get my car back the same day, my safety check was done, car washed and I was shuttled to and from work. Kimo kept me updated during the day and made a frustrating situation better!!!

Jimmy

Jul 1, 2016

I brought my car in at 9am, and the service center was packed.But Jeff took care of me and I got my loaner pronto.I was in and out in 20 minutes.MarvelousJimmy

mpfenning

Jul 1, 2016

Jeff approaches my vehicle's service needs and analysis as if it were his own vehicle, communicating clearly options for repair and the scheduling of those repairs. Jeff inspires the trust of his customers in his professional judgment and demeanor.

DAKOVACHMD

Jun 26, 2016

Was rapidly greeted by Jeff my service advisor. All information was already on his iPad and signed it and waited for the shuttle to take me home. Later in the he called as well as the shuttle driver to pick me up to return to the dealership to pick up my car.

fahrer

Jun 25, 2016

From the prompt and friendly greeting on arrival for service to the professional service and care by Jeff Decorte is a tribute of Mercedes excellence in customer care. Overall I am very pleased.

RogerMillie

Jun 24, 2016

Warren was very professional in his dealing with me. He was thorough in explaining what he will do with the car and kept me up breast with the status of the car.Shuttle pickup and dropped was excellent. They were there on time as promised. A very good experience.

Boli

Jun 23, 2016

Check in was quick. Staff was friendly. Got my loaner car right away. Service was great and quick. When I got my car back nothing was missing this time. Awesome Job.

Robin Kennedy - Oshio

Jun 14, 2016

This car marks my fifth purchase from Fletcher Jones Mercedes with Bill Harris. I have considered many other cars over the years, Audi, BMW, Tesla. With Fletcher I always ask myself the same thing before I move on.... Superior cars, superior service, Why go anywhere else?

Lady CLS550 x 3

Jun 12, 2016

Craig Hironaka provides the most excellent service. Charlie & Mark McMurray best sales persons. Although other makes/cars catch my eye I am loyal to MBenz because of these men. My fifth MBenz (third CLS550) - just when you think the CLS550 is the best of the best - the redesign is even better & more beautiful - simply amazing!

J_desilva

Jun 6, 2016

Craig was my service advisor years ago when I bought my first Mercedes. He was wonderful then and wonderful now. He made sure all of my requests were made and went above and beyond to ensure my car was working at its best! Craig was efficient and kept in contact with me throughout the entire process.

Craig's man

Jun 4, 2016

Craig Hironaka as usual is an exceptional representative for Mercedes Benz Hawaii. He scheduled maintenance for our two cars... first one done and second one in the shop as we speak. Unrelated to the service, I just asked Craig to check on our ML 350 Takata airbag replacement, I've called your office a few times and most recently to a gal that said it was on the recall list and no parts available for replacement. I just want Mercedes Benz to know that I contacted the company about the recall and want it corrected as soon as possible. If someone other than Craig should handle please pass this on to the proper person/department. Don't lose Craig... thank you. Gary Furuta

Happy

Jun 2, 2016

Craig was the best. I was stressed out and he made me feel like there was no more worries. I got to the airport on time. He kept me updated the whole way and I pick it up tomorrow. I will definitely say a big Mahalo

Kimo242

May 30, 2016

We were made to feel very special even though we didn't have a high-end vehicle. The service was very personable by all, and Jeff Decorte delivered the service in a very timely manner.

Beth456

May 26, 2016

Service was excellent. The service consultant was very helpful. I was a little late with my appointment but they were accommodating. They kept their promise of the time the car service will be finished. I just wish I could get a loaner next time so I don't have to arrange for rides when I pick up my car.

mikejstarr

May 25, 2016

Fast and friendly. Quality work. I received my van back before ETA. Cuong walked me through issue at hand and gave me estimate for parts and labor before proceeding with work.

ANNIE ROUSSLANG

May 22, 2016

Been dealing with dealership since arrival on Oahu, excellent service manager, grateful for the rapport and length of service with same manager, true of sales service as well.

cckawa2248

May 21, 2016

Thanks to Jeff and the crew fir quick and efficient service. I sporeciate you all getting me out in time for my pm shift. Mahalo nui loa

Markchin888

May 21, 2016

Jeff did a great job in helping us get our GL450 back on the road. Fortunately we had the Zurich extended warranty which paid for the repair.

Wishart1

May 14, 2016

Our experience at Mercedes Benz was great. Howard treated us great and was super professional. We can see why your business does well, and it's because you have sales people like Howard Bishop. We hope to someday return for a Mercedes-Benz. Aloha,Scott and Makiko

lhw

May 13, 2016

Brought my CLS in for B1 service and found out that the air suspension wasn't not working properly. They needed to order parts and Warren arranged for a loaner from enterprise because they had no loaner cars available. Since they had to order parts they had the car for about 1 week so it was a great help for me.Thank you Warren

rmart73

May 13, 2016

I was having problems with my fuel pump and received the warranty extension for that part, thanks to the excellent service my vehicle was done in a day!

dougdugg

May 5, 2016

I couldn't ask for better customer service. Warren has to be the best Service Tech in the business.Totally stress free shipping our cars to and from Honolulu.

FrancGrace

May 3, 2016

We are a Mercedes Benz customers since 2004 These are 3rd Mercedes Benz car we owned., Due to customers service and quality of excellent uncomparable from other dealership that is why we love to buy Mercedes Benz.

Kingjay11

May 1, 2016

They did an exceptional job with my car and gave my C350 a nice bath. I would recommend this dealership to any of my friends.

mycar

Apr 28, 2016

Came in due to a factory recall. From my first call of scheduling the appt to paying for any other work I requested...every person I came in contact with made me feel welcomed. I requested a loaner which helped tremendously as I have important appts through out the day. I had my daughter with me when picking up my car and she texted her husband as we were waiting in the lobby to let him know this place was "SO" friendly! Note: they are in the market to buy a new car.Mahalo,

Vonz

Apr 23, 2016

From schedule to completion the crew is amazing. Scheduling was convenient for me. I was offered shuttle service in which I accepted, nice friendly driver, vehicle returned in eta expected. Returned to me much cleaner than when I dropped it off. Juliana is great!

cowboy

Apr 22, 2016

Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and his professionalism, together with Mercedes quality product, is the reason I have continued to do business with the dealership.

Conrad

Apr 19, 2016

Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service.Lauren Lum did an outstanding job in walking me through the instrument panel as well as educating me on what the new Mercedes is capable to do.

fcq

Apr 15, 2016

Very professional yet personalized service. Every concern was addressed and resolved. All repair work needed and done were explained clearly. Car was very clean when picked-up.

LM

Apr 15, 2016

My name is Lorraine....I made an appt for my carMBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee by the front entrance how he greeted me.... Then followed by the dispatcher who was also great...very courteousMy service advisor Juluana was outstanding and very attentive to my needs....I had a loaner waiting for me....This visit was great... Good excellent teamwork!!!!

Family Man

Apr 14, 2016

Every person involved with the service experience is exceptionally professional and courteous. They take the time to have a genuine conversation with you and provide you with honest feedback and prompt updates. I unhesitatingly recommend Mercedes Benz of Honolulu to everyone I speak with about vehicles.

MB550

Apr 14, 2016

Like the title. The use of a loaner provided the greatest ease of scheduling a service appointment as well as having a rep that listens well and translates for mechanic staff.

jingles1988

Apr 12, 2016

From service consultant's quick response in completing service order form to car delivery upon completion. Service performed in an efficient and professional way. 100 percent satisfaction! I shall request Julianna as my service consultant again on my next visit. Keep up the good work.

RBArcieri

Apr 11, 2016

Been doing business for 20+ years. Internal communication needs some improvement. The delivery and explaination details of my new vehicle by Ms. Lum was super. Can't wait to fill out her survey.

bohanon2016

Apr 8, 2016

From the moment you drive into the dealership we loved that we were greeted by valet. Upon entering the showroom everyone was attentive and just wanted to help us all at the same time, which was awesome! Kanoe who has been with Mercedes for 19 years was awesome. He didn't rush us into buying anything and made us feel at home. He asked us what make and model we were interested in and took us directly to one that was available for a test drive. He explained where all the features were located and made it easier for us to test drive the vehicle. The color vehicle that we wanted in red was not available on the lot but he got one from the warehouse ASAP for me and it was more than I expected in the most happiest way. As soon as I said "I want it!" He had it washed, gassed up, and ready for me to take home. He made the paperwork so very easy for us that only required signatures. He explained everything that was included with car from the exterior to the interior and I was lucky that I got the sports package. He made us feel very comfortable that we shared stories and laughed. Even though we were in a rush, Kanoe made other arrangement should we not have enough time for going over in more details about the car features, he made time the next morning for us to come back with the new vehicle for other questions and even got us an appointment for having the car tinted at a very great price. We hope he and the staff enjoyed the donuts we brought and we look forward to future business with Mercedes of Honolulu! Respectfully,The Happy Bohanon's!

honolulu168

Apr 6, 2016

The SA, Konrad Trapler is very personable and very knowledge with the car features. He spends a lot of time with his customers to help us choose the car.

rgomez777

Apr 1, 2016

The service was truly exceptional! John Le was awesome! Even your shuttle driver (Ato) --- very friendly! Wish every car dealer will be like yours. Much Aloha~

okamura,neil7

Mar 31, 2016

Unknown reason why car engine was not performing correctly. Kept me updated and always informed me as to the status of my car being repaired.

oo

Mar 27, 2016

Service was good informative and quick...didn't need to wait longer than I was told and rob kept me updated on progress so went smooth

VIKING

Mar 26, 2016

I am always treated like royalty by Jeff De Corte and really appreciate that. I am disappointed in MBUSA because it's unbelievable that my rotors had to be replaced twice in 51,699 miles. I recently purchased a 2014 SLK55 AMG and sincerely hope that MB has done a better job of making their rotors more reliable. My last car before buying my 2003 E320 was a Lincoln Mark VIII and the rotors didn't have to be replaced until I had near 70,000 miles on the vehicle. I contacted MBUSA but in no way should my complaint be considered to be against Jeff.

Anne Rice

Mar 24, 2016

John Le is a wonderful. He is very detail orientated. The new use of a seamless electronic system eliminated any wait from drop off to loaner car to pickup. He replies to emails almost instantly. My car was fixed and returned within hours.

Chae

Mar 23, 2016

The service provided to me was excellent.My brake pads needed to be replaced andjob was done to my satisfaction.Mr. Ishii was prompt, thorough and answered all my questions.He made sure that job was done properly before I picked up the car.I left happy knowing, I will be safe on the road!Thanks Mr. Warren Ishii!Great job!

Claudia

Mar 16, 2016

We have always received great service but this most recent time, was exceptional. John Le's customer service and constant dedication to ensure we were informed at every step of the process was truly appreciated. Thank you and keep up the good work!Claudia and James Granata

Lovemybenz2015

Mar 15, 2016

I always get great customer service at MB Honolulu. Friendly people. Always leave happy. Glad i bought a mercedez benz. Love coming back when i need to.

Jim

Mar 8, 2016

We always receive excellent service whether we buy or lease and your entire staff should be commended for their helpfulness. Chris has always been very professional when working with us..

joygina

Mar 8, 2016

I'm previous owner of BMW 750 LI and every time I come to Benz dealer I'm more than impressed. Car itself is nothing compare to BMW but again their service and professionalism is the the best. Special thanks to Mr. Farmer and Juliana, my advisor!

ray89

Mar 6, 2016

I think that you guys canbetter the carwash provided, I feel like a $25 or $30 carwash should include vacum thanks thanks thanks thanks thanks

CSDHonolulu

Mar 1, 2016

As I wrote last week in connection with my recent lease of a 2016 Smart Car Prime, Kelsey, Lito and Paul were also extremely helpful in helping me to make the necessary arrangements to lease a 2015 Mercedes-Benz 350GLK demo several days ago.I also want to commend the General Sales Manager, John Shreve, for his personal involvement. Without his willingness to accommodate my specific needs, I'm quite sure there would't have been a deal to lease the second car from your dealership. Mahalo nui loa!

carguy69

Feb 27, 2016

If all cars were created equal I would buy my car at Mercedes every time because the service is outstanding. The sale man provided excellent service. The staff provided a comfortable atmosphere. Job well done. Aloha Wayne Kim

Judyrazz

Feb 20, 2016

Craig always does a great job answering questions, and helping me with various issues. He also showed me how the car will give me my tire pressure and other information. He also told me how to help my husband who just got a new battery at Mercedes, and didn't know how to reset his windows. He even took me to see one of the gals in the sales department who explained how my phone connection works. I was having problems. I really appreciate this extra help. That's what makes it 5 star.

Richard Hawaii

Feb 20, 2016

Craig Hironaka "as always" took care of my vehicle with a friendly attitudeand besides answering all my questions and concerns, he help me on solvingother issues with my car.I consider Craig an Excellent worker and knowledgeable service representative. Great service experience.

NLH

Feb 18, 2016

All of my experiences at Mercedes-Benz of Honolulu have been wonderful -- FANtastic cars (I'm leasing a SMART car) -- GREAT service -- friendly and courteous staff who go out of their way to assist. Keep up the good work.

Ruth

Feb 16, 2016

Craig Hironaka at Mercedes service is THE BEST! He takes good care of my car to the point where I just don't worry and he's there when I need new tire, service, diagnosis, free safety check and always washed car when finished! Courteous, listens, he's the man!

Cuauhtemoc

Feb 9, 2016

Doug was my guy . Very nice , got me in quick, out quick ,My only thing, is my rims were dirty . My car was washed , but the rims ..... meh Maybe its my fault.other than that, great job

rob

Feb 1, 2016

Paul was very nice and professional. The receptionist was very welcoming and offered water or coffee. Brad, my salesperson remembered me from my purchase in July.

Eriesen

Jan 30, 2016

I was set to buy a car at a different dealership literally the very next day I visited your dealership. I just went to Mercedes to do some due diligence. Konrad stepped in, was knowledgeable, friendly, persistent, and researched not only what I wanted but what the competition had available. He was the reason I didn't buy go through with my original purchase. He deserves whatever highest award you guys give.

Jules300

Jan 28, 2016

Everything this dealership does, it does with the customer in mind. From purchase to service I am sold for life. As a recovering/former BMW owner I can say without reservation, I will never, ever leave Mercedes or this dealership again. As a comparison--BMW always wants to sell you something when your car is being serviced and they never ever have a loaner car unless you buy something. Mercedes is zero pressure to buy anything and always a loaner. BMW service agents are disrespectful. Mercedes are genuinely kind and helpful. In Hawaii BMW and Mercedes are across the street from each. Save time. Skip BMW. Mercedes are all around better cars, built to last but when they need routine service they treat you right. Thanks Mercedes-Benz of Honolulu!

Author

Jan 25, 2016

Glad that I was offered to purchase the rim and tire maintenance package. Very useful. Craig Hironaka took very good care of me. Thank you all!

johnvirgilsmith

Jan 22, 2016

Entire process worked smoothly from scheduling through delivery. I can always rely on Jeff DecCorte to give me good advice and best service. This time it was just an inspection but I received the usual excellent service as on other visits.

Sunnykwak

Jan 13, 2016

It was very good service with Juliana. Just hope that they can fix my car problem next time with the part that is on the way.

Happy Camper

Jan 12, 2016

Graig Hironaka does a great job in following up on the work being done and providing updates. I have never been disappointed. He goes the extra mile.

PTID

Jan 3, 2016

Howard is a very experienced professional. He moved the whole purchase process very smoothly and efficiently, attended to every details, and with great courtesy and nice smiles through out the process. It was truly a pleasant experience in working with Howard.

KCLMBS550

Dec 25, 2015

MB of Honolulu has great staff and they always provide excellent, timely services. A shuttle was provided for me from my work place to the dealer's location so the whole experience was very smooth and convenient.

Gabrose

Dec 24, 2015

Even though I don't have a loaner the shuttle brought me homeat Makakilo and I also given a good discount,thank you so much!

slazaro

Dec 20, 2015

Quality of work was great. But, I had to wait 3 and a half hours just to get 1 new tire!!! I went on a Saturday and they were very busy and it seemed like only 1 or 2 service guys were working. Maybe put more employees on weekends for faster service.

New mercedes

Dec 18, 2015

My tire had a razor blade in it and I brought the car in to the dealership to get it looked at. The razor hadn't pierced the tire where it was leaking air but after they assessed it I was told to replace the tire. From the time that I arrived until I was finished everything was professional and pleasant.

ginko123

Dec 12, 2015

After I pick up my smart car and drive every day and I found something wrong about audio system.It cuts out for a second then return normal often. (every 15-20 minutes)I made appointment smart car service department and they find out any problem of audio system.I hope this problem not come back again when I drive myself.Mr. Decorate take care of my smart car very well in this time.

beachclub

Dec 2, 2015

I was very impressed with the service advisor, Julianna. She was extremely knowledgeable, efficient, considerate and thorough, which made the entire experience quite pleasant for me. It pretty much went flawlessly and the turn around time was the best I have ever had.

Dennmiya2015

Dec 1, 2015

Service person was excellent. Busy day, but took good care. Look at the needs of my car and recommended the service I needed. Very pleasant and easy to work with. I would want him to be my service agent on my next visit.

Lala

Nov 21, 2015

I am always impressed with the service we receive in the service and parts department. I really love to visit with Juliana my service rep. She is always friendly and takes the time to make sure everything is done right the first time!

lalalovesandy

Nov 21, 2015

I was thankful for my Service Advisor, Jeff, and the Shuttle Driver, Otto, they were a pleasure to work with. Will be bringing my car in for future service appointments.

hspllc

Nov 19, 2015

This service was done in record time. Tony is a great service advisor! I look forward to work with him again. Good Job Mercedes Benz Honolulu!

bill808

Nov 15, 2015

Warren Ishii has been our service advisor for years. We appreciate his attention to detail and his adherence to on time appointments. While Warren was on leave we were reassigned to Stephanie Simon. We are very impressed with this young lady. My wife and I both had our cars taken cared of by Stephanie at the same time. Charming, energetic, understanding and patient. And she knows her products.We wish Warren a speedy recovery but now have a delightful alternative in the service department. Mercedes Benz of Honolulu has been our best automotive experience for the past 23 years.

starlite808

Nov 12, 2015

Took car in for a warning message. As usual, Craig Hironaka, my service advisor, was helpful and very efficient in taking care of matters. While waiting, I wished to speak with Wendy regarding a warranty issue. She was with customers. So, looked at new cars in showroom. Guess what! With Kelsey Millner's great assistance, ended up buying a new car! It is probably on the ship to Hawaii now!

Sue34

Nov 6, 2015

I walked into the dealership without appt. I wanted to trade in my car. Robyn was assigned to me and got right on it. Within an hour I had the paper work to my new used certified SUV. I checked on the car and told me they were ficin breaks and put on new tires. I was supposed to come back at 5pm to pick the car up. Robyn set my phone for me and and explained the dashboard etc. we ended up telling for an hour. He invited me to call him anytime I had questions or needed help with the car. He thanked me for my purchase. Robyn is a great salesman. He is not pushy he just helps you find what you are looking for and explains everything so you make informed choices. I would work with him anytime and recommend him to anybody wanting to purchase a Mercedes in Honolulu.

Benz Lover

Nov 5, 2015

Went in for regular maintenance. As usual they treated me very well. Car was ready earlier than estimated time. Picked up my car nicely washed and clean and was out the door in a flash. These guys are the best!!

lovemb

Nov 5, 2015

My annual service involved a major problem but through Warren Ishii's efficient action, it was taken care of and resolved to our satisfaction.The whole process from scheduling the appointment, requesting a loaner and receiving the car in a clean condition was above My expectation. It's always a pleasant experience to have it serviced at Mercedes Benz of Honolulu.

T1975

Nov 4, 2015

Craig is excellent at customer service! He is friendly, helpful and most importantly, knowledgeable about the specific car. He also know the specific needs of the customer.

Ericng307

Oct 22, 2015

The saleman Marc Mcmarray is really into his job. He explained in details and showed his knowledege on Mercedez Benz CLA 250. He spent his 4 hours on his customer without showing any frustration, or tireness. Also, I had a great experience learning about the car this morning. She shows great knowlege about her Mercedez's and great explaination without confusion her customer.I will definitely come back for my second Benz. Thank you for your great services.

Pahoa

Oct 22, 2015

Charlie, finance person, all were knowledgeable . Liked the C-300, a demo, but near new at somesavings. Dealership clean, upscale shows class. Like the. MB USA ads state, the best or nothing. Shall lease my next one from Charlie, and MB Honolulu. Mahalo, Peter.

Mbcls

Oct 21, 2015

Excellent service, quick and knowledgeable. Craig was an amazing service manager. An appointment was set quickly and a loaner provided which made it incredibly convenient for me.

Jimmie

Oct 20, 2015

We made our appointment way ahead. Was supposed to get a loaner car. Was told none was available. So they ended up driving us home. And next day, they delivered it to us. Since we had a second car, we were not inconvenienced at all.

4th MB

Oct 16, 2015

Warren has been my service advisor for several years, through several M.B vehicles. He has always provided excellent assistance with everything I've had to have done. I can count on and depend on Warren to get things done properly, and I hope he'll be there for me with my next M.B. vehicle.KMTanaka

rayaiea

Oct 13, 2015

Julianna Parks was extremely courteous and friendly when speaking to her About the service needed on my vehicle. She was easy to talk to and I would rate her a 10 for customer service. The service performed on my vehicle was done quickly and proficient? GREAT SERVICE ALL AROUND.

Moonpie123

Oct 7, 2015

Outstanding overall service and courtesy. Minimal waiting time. Outstanding knowledge and concern of problem. Friendly courtesy driver and counter personnel, and knowledgeable. Everyone seems to know their job and enjoy it.

Pineridge

Oct 3, 2015

The staff at Mercedes are the best! Friendly and accommodating at all times. Always enjoy stopping at the service department for the pastries and water.

bill808

Sep 27, 2015

I recommend Warren Ishii for being an exceptional service representative. He took me on time and arranged for a loaner car. He reviewed all services the mechanic provided.

popaguayo

Sep 27, 2015

Jeff De Corte from my first 10,000 mile service to this last one at 50,000 miles has always been very professional and knowledgeable. Being a former auto and truck mechanic and repair shop owner I feel very good dealing with Jeff. I will be there for my 60,000 mile service or for any other work I may need.All the staff personnel that you encounter are very friendly.

glassRobin

Sep 26, 2015

my service rep communicated clearly what needed to be done each step of the way.he was very concise and did not waste anybody's timehe made sure all repairs were done in the most responsible, economical fashion with an eye for the future not just to quick patch the moment.he made sure I knew what every step was going to cost and how long it would take.he spoke clearly, articulated well, stayed absolutely on topic, did what he said he was going to do.flawless, as always. MB Honolulu has great DNA. I've used them exclusively for the past 10 years. They are the best!

PhilTong

Sep 19, 2015

A shopping experience commensurate with the type of vehicle purchased - met and exceeded all my expectations! Kudos to the entire team from sales to finance. I will be a Mercedes Benz of Honolulu customer for life now that I know what I've been missing :) I mean it. Customer service and attention to detail has been superlative. I could not recommend higher - Quon, Kui, Beka, Wendy and Angie. I was treated even better than at my own bank and believe you me I let them know it too. My MB ownership history goes from a CLK430 to a CLK55 to now a CPO E350C. I just love the body style and uniqueness of this particular model. With luck I will have an S65 someday! Mahalo Nui Loa Mercedes.

djun19

Sep 17, 2015

Kudos to Stephanie promptness, friendliness, and professionalism. Superb job! Thanks to the two drivers' great personality, friendliness and wearing those smiles on their faces at all times!

Family Man

Sep 13, 2015

I now consider Mercedes Benz of Honolulu the standard to which all others dealers will be compared to. Every aspect of the dealership adds to the service that I consider well above average.

starlite808

Sep 12, 2015

As always, Craig is very efficient and helpful.... does everything with a smile. I was a "waiter", but didn't have to wait too long. Was in and out before you know it! I am in good hands with Craig when I take my car in for maintenance/service.

MsBenz

Sep 11, 2015

Jeff was great to work with and made our service experience easy. We were provided a loaner and the repairs were made sooner that expected.

Timgee

Sep 10, 2015

Hi service was great and so was Jeff the advisor. Got a car to loan and I forgot my garage door opener in the shade visor?? would like to get it back please.AlohaTim Gutierrez

kats09

Sep 8, 2015

It was hassle free, and timely. I was given a beautiful loaner while my car was being serviced.Kanoe Robinson took car of all the scheduling of my service appointment, and then contacted me on my cell phone, which is very convenient,Mahalo, Kathy Winston

Mistermac

Sep 4, 2015

We're had a great experience despite a delay in getting the party needed because our wad pin back order Craig went out of his way to make sure we had a great experience, while we're hoping we don't have any more troubles soon, we know we are well looked after.

Carolk

Sep 2, 2015

Nice showroom to purchase a new vehicle with a great salesperson. I have had a Mercedes since 1979 and have seen much improvements to sales and service.

Lexus

Sep 2, 2015

Felt comfortable, not pressured, they answered all my questions. They made me feel good about my buy and I felt confident. Everyone there were very nice and courtesy.

ebolosan

Sep 1, 2015

My experience w/ the service department was awesome once again. From scheduling to closing was a smooth experience. Jeff De Corte is an exceptional Service Advisor. Very nice and personable guy. Truly, an awesome job by the whole service team!! Thank You!!

Happy S550 Owner

Aug 29, 2015

The entire sales experience from the beginning to end was first rate, extremely professional, no pressure, very friendly, all the financial details were in writing, there were no deviations, taking delivery of the car was a red carpet experience. The amount and the level of customer service that goes into the vehicle purchase experience, from window shopping to driving it off the lot, has not been experienced anywhere else.

n1mishra

Aug 29, 2015

Excellent service adviser Jeff! He always does wonderful job and makes us happy!!! Job was completed on time and on budget as promised! Again team great job!

E350owner

Aug 26, 2015

Setting up the appointment was quick and painless. The dates and time that I wanted were available. wait time for advisor to inspect and write up the maintenance request was negligible. Car was done earlier than committed time. A loaner was provided ??

Badsushi

Aug 24, 2015

Great service. Quick & easy. Waited for the service as I live far away from dealer & they always try & accomodate by quickly & efficiently servicing my vehicle. Many open appointment times & dates to address service needs in a timely fashion.

Slk280

Aug 24, 2015

Had several issues going on at once , battery died, safety check, health issues , my car got towed to Mercedes , juliane worked with me , sent someone to pick up my paperwork took care of all issues , and then delivered my car to my mothers house so I could return her car . I so appreciate what she did for me at this time ,and she has a delightful sense of humor which was much appreciated. thank you so much. The only down side was my clock was not reset , but I'm sure they can guide me thru that.

Opinero

Aug 23, 2015

All employees were busy assisting customers in a very professional and pleasant manner. wait time very minimal. Lounge clean and stocked with refreshments, especially cold water for this hot day.

Oxon93

Aug 22, 2015

Excellent courteous service. Shuttle services to and from residence when needed. One even delivered touch-up paint to me en route to a pick-up

TM

Aug 22, 2015

Went in without an appointment due to a flat tire and was accommodated quickly. And got service done at the same time. Excellent service and hassle-free.

makkuleman

Aug 21, 2015

The build took 5 months,which I thought was too long to wait, but it was well worth the wait. It was exceptional and have received a lot of compliments from your sales staff and also from my friends...

Cherbu

Aug 18, 2015

Hi! I had a amazing experience! I worked with Brad and was impressed how he was so professional and friendly. I felt very comfortable working with him. He kept in touch during the process and did everything he could to get my dream car for me. I will definitely see him again and also refer my friends and family to Brad. He's awesome!! I'm a very busy person and had to come back later to pick up my car and have Angela give me instruction. Angela was so nice that she waited for me. (I was her last appointment at the end of the day). She explained things so well! Angela was so friendly and personable that I felt we were old friends!Thank you to Wendy and Beka for working hard to get my loan for the car. If it wasn't for you, i wouldn't have this car! I appreciate all your hard work! Thank you Mercedes Benz of Honolulu for an amazing experience in getting my dream car! My family and I are truly blessed and happy in our ML. The roses was a nice touch too! I'm look forward to a lifetime of doing business with you all! Thank you, Cheryl Hazelgrove

Mr. Ross

Aug 17, 2015

Excellent service and support from Jeff Decorte! Jeff was extremely professional and provided effective communication in person and via phone and email throughout the entire service process. The loaner vehicle was a fantastic service option while my car was being serviced.

Cla45

Aug 16, 2015

Mark Mcmurray is so awesome, first hand knowledge as a brand specialist took care of all my questions and needs from paperwork to handing me the keys to the car at signing. Couldn't have had a better experience car shopping!

ChadT

Aug 15, 2015

I recently purchased a Mercedes from another dealer as I thought I was getting a good deal. The safety inspection was due at the end of August and it was due for a Service D, so I decided to take it to the Mercedes dealer for service. I met with Jason and discussed in detail what would be done to the car and how much the service would cost. The next day, Jason called and explained the car was in worse shape than I thought and we talked through an action plan to get the car "healthy" again. Jason was open and straight forward with all the information he presented. While the cost of the repairs GREATLY exceeded what I had planned to pay, I knew the car would be take care of the right way. I could afford to make all the repairs at one time, but did take the dealership recommendations to get the car up to standard and will take it back in the future to finish the repairs. If your car needs service, take it to the Mercedes dealer and see Jason... Chad.

KSelect

Aug 13, 2015

Sales side is exceptional, great service and attention to detail. Dale is an asset to the company and would not hesitate to recommend his service to anyone.

joeyjake

Aug 12, 2015

During the service of my Mercedes Benz car rendered to me by this dealership (Mercedes Benz of Honolulu), it was by far excellent, commendable and recommendable.

sprintervan

Aug 12, 2015

Mahalo for the great service. We had a check engine light and your service department handled the job with no muss or fuss. Friendly and fast.

Bnakayama

Aug 10, 2015

What a beautiful and clean facility. Efficient and good looking staff. Attentive. Detail-oriented. I'll never own anything but a Mercedes. I brought the staff some Rice Krispie bars

e63

Aug 8, 2015

I brought my car in for annual service and it is always such a pleasant rxperience working with service advisor Warren. He is so very helpful and sincere.....he has been my service advisor for approximately 20 years.

Shin

Aug 7, 2015

Very smooth communication with all of service members. Good customer care and service with quality work done. Very professional way to confirm everything through email.

clyden

Aug 6, 2015

It was very positive.....I have thought about Mercedes Benz for a long time and never decided to get one.....I have driven a Lexus for many years and we recently purchased a BMW for my wife......this was a good decision for us.

RETIRED001

Aug 6, 2015

Jason O. was courteous and supportive throughout my repairs. Mercedes Benz of Honolulu is the way to go. Awesome Staff. Bravo Zulu to the whole staff. From entering the garage to exiting the garage

evemb

Aug 5, 2015

I cannot ask for more, greatly done work on our ML 430, loaner was great, first time to loaner for so many years....thank you for taking care of your customer...........will stay remain using the MERCEDES BENZ car.....( we own 3 MB, SL280, ML 430, SL 380) SAFETY WAS THE BEST that's why we are buying GLA pretty soon within this year for our dauhgter's to use.Thank you Mercedes Benz of Honolulu and all the workers,Eve Biluan

rlee

Aug 5, 2015

I brought C350 in for annual service. Check-in process was prompt and efficient. The work was completed within the estimated time frame. Service provided by Stephanie was excellent!

cargirl

Aug 3, 2015

Mr. Brad Thiessen took the time to understand the needs of the customer, and make you feel welcome. He was very friendly, and he stands out as others reps within the dealership are not as friendly. He was quickly eager to work with me and my husband, and while going to the process took his time to introduce me to all individuals playing a role in this process.

ohplease

May 8, 2015

CRAIG KEPT ME INFORMED ABOUT THE CONDITION OF MY CAR AND TOOK THE TIME TO FULLY EXPLAIN EACH ISSUE.HE. ALSO GAVE ME OPTIONS TO REMEDY EACH ISSUE AND COST OF EACH OPTION WITHOUT ME ASKING! GREAT COMMUNICATION!WILL ASK FOR HIM EVERY TIME!

wayne shizuru

May 8, 2015

i am a lexus owner as well , for the first time in the three years of owning a mercedes the service rivals that of lexus, all due to the help of Jilianna Parks, thanks Julianna!

Lani1042

May 6, 2015

We have been dealing with Mercedes Benz of Honolulu for 13 years. All of those years our Service Adviser has been Jeffrey de Corte. We will not go to anybody else. Jeffrey goes above and beyond his job to help with problems. He told me to come in and get my Tires checked anytime. He is a professional and knows his job.

FRED DE LARA

May 5, 2015

Very please with all the help I was provided..From the time I called for appointment and on. Got a very nice, cleanloaner, Mr. Jason Onizuka was very helpful, most especially in re-connectingmy new cell phone with the car blue-tooth.Thank you, Thank you..

glassRobin

May 5, 2015

From: Robin Charles Glass [mailto:glassrathawaiihome.cc] Sent: Monday, May 04, 2015 1:29 PMTo: 'Jason Onizuka'Subject: RE: The inspection on your CLK320 has been completedJason,Thank you.My compliment to you and Mercedes Benz Hawaii probably won't come as a surprise to you. I'm sure you folks are routinely showered with better compliments than mine.From the moment my tires roll up your driveway incredible things start happening, people are there ushering you into the service bay, immediately facilitating service, making things easy for you where possible, treating you with care, communicating thoroughly and accurately and this service report you sent me is outstanding. I love that it's an emailed pdf that details out what was done to my car and what you recommend and why. Now that is responsible and it's a document that I can work with until my next service visit.A lot of people don't buy Mercedes because they think they are expensive but matched with service like Mercedes Benz Honolulu has provided me with since I got my first Benz in 2005, I believe the total cost of ownership is less than it would have been with a lesser vehicle. And my Benz is safer and drives nicer than those other cars.Thanks again to you, MB Honolulu and Mercedes Benz Brand for providing the ultimate in driving experiences.Aloha, Robin GlassFrom: Jason Onizuka [mailto:jonizukaatfjhawaii.com] Sent: Monday, May 04, 2015 12:21 PMTo: glassrathawaiihome.ccSubject: The inspection on your CLK320 has been completedRobin Glass, Please see the attached report of which I am sending you a Recommended Action Plan regarding your vehicle. You may contact me at 808-592-5623 or e-mail me at jonizukaatfjhawaii.com if you have any questions. Thank you for the opportunity to service your vehicle. Sincerely, Jason Onizuka

car fanatic

May 4, 2015

We had been looking at various new cars. So we were already tired. We walked into the showroom and was greeted by a salesperson (Kanoe) and started answering questions that I had. He was very knowledgeable in the product and your inventory. Which directed us to a few cars that he thought we would be interested in.My wife and I are very happy with the C300 that we chose, color and options. I am very happy with the purchasing transaction from walking in to driving off.

svarriano

May 4, 2015

very good customer service, this is my third car from Mercedes ,I have tried other brands too but no one exceeded my expectations other than Mercedes.

Kimijmatar

May 3, 2015

Exceptional employees in HonoluluDennis Rademacher Stephanie in Service DepartmentRobin Reyes in SalesLot boys are awesome tooLove that the service department is open on Saturdays

Arias44

May 2, 2015

I'm delighted that you don't want me under the hood. What I thought was a minor item, involved more work than I realized (removal/reinstallation of belly pan) to get to the drivers side lens clips.

myra

May 2, 2015

Very friendly atmosphere and our sales person was extremely helpful and nice. The only drawback was the financing part where, going back and forth with the bank and dealership. Usually dealership would do all the leg work for their clients however it wasn't the case. I believe that the sale could have been done in a timely manner if the finance person gave us the PO, in 15 since my bank was still open. So having to wait over the weekend for my bank to open and having to go back and forth was very inconvenience. We knew we were going to purchase for sure but that was the drawback, and finance person not very friendly. Overall, we enjoyed our sales person. Will definitely come back here to buy a brand new MB for my fiance.

MERCIE27

May 1, 2015

I have been a customer of Mercedes Benz for over (15) years and continue to purchase a new vehicle. Each time I have gone into the dealership I am always greeted properly with a smile. My representative Kanoe (sales) and Warren (service) department and Paul & Kwon (Financial) and Kewika (Manager) have treated me with respect for many many years & I am very GREATFUL to all of them.Words cannot describe their professionalism and experience to deal with CUSTOMERS over the years. I appreciate everyone there at the company!!!!! EVERYONE in my eyes are very well trained and knowledgeable in their work and job performance & take PRIDE in everything that they do to create an EXCELLENCE atmosphere.I would HIGHLY RECOMMEND your company to my friends and relatives.

Ginger

Apr 29, 2015

I have been going to this dealer for years and am quite satisfied with the service. The costs are pretty significant but the work is excellent.

MJ808

Apr 29, 2015

I have given him 5 star as he was exceptional when I was there. He made me feel welcome and important. Told me important things about the car I want to purchase at that time.

Why?

Apr 29, 2015

You are asking for too many words. Don't understand why I have to write a review for you when I answered the questions above. Also don't understand why a battery would die after only less than 12,000 miles in three years. I had to cancel a meeting which cost me a few bucks. Then I service the car and paid more.

Miss JKS1

Apr 23, 2015

Everyone was great during the entire process - even when I had to backtrack and add additional coverages. You guys are the BEST!! Thanks so Much!

jessicas

Apr 22, 2015

Gerald will take care of you from start to finish. He knew what I wanted before I did and made sure I got it and was happy.

MamaDingo

Apr 22, 2015

My service advisor, Julianna, was excellent in keeping me calm and updated on the progress for the major repairs my car needed. Though a couple long lead items added more time to the overall repair time, I am thoroughly pleased with the service I received at MB of Honolulu.

JBM2015

Apr 21, 2015

My service manager Craig is the best. I have 100% confidence that when Craig takes my car for servicing I will get my car back in the best running condition possible.

Kuma

Apr 19, 2015

The service department was open at my appointment time (some service departments are not even open at the appointment time given ). When I drove up I was welcomed and informed where to go.Then another person was waiting for me on the inside. Everyone from the beginning was very cordial and seemed happy to be there.

gobenz, rh723

Apr 18, 2015

It was a total team effort from the time I parked my car at Mercedes dealers. Everyone was very courteous, accommodating and professional. My sales representative Mr. Kui Kelikipi was very informative and displayed his knowledge and experience of what I needed to know and more about the vehicle I was about to purchase. Mahalo!

Omik

Apr 18, 2015

Charley McMurray is a first class customer service representative. He was courteous with a sense of humor and answered all our questions quickly and efficiently. We enjoyed working with the entire staff, from the valet attendant, to Beka Ide, who helped "close" the purchase, to Angie the very knowledgeable product concierge. We felt like we were well taken care of and in good hands, from when we first walked into the dealership until we drove out the driveway with our new Mercedes Benz.We are thankful for the great service and look forward to a lasting, satisfying relationship with your staff.

Ann Lee

Apr 17, 2015

I have been a customer of Mercedes Benz Honolulu for several years. The service I receive from the sales department to the service department is always first rate. The staff are very knowledge of each vehicle and I always leave with a sense of confidence in the vehicle that I will be driving.

Dee808

Apr 17, 2015

I actually intended to get a Lexus but servco had ridiculous requirements for corporation leasing. So we ended up getting a Benz though it was a lot more expensive. The c300 that we got is a work of art.

Gary Lee

Apr 17, 2015

Dale was very nice and kind and helped me through the entire process of ordering a new CLA. He took the time to explain to me the difference between Mercedes and other brands and also to explain many of the features.

HenryJH

Apr 15, 2015

My new ML's rear tire had a slow leak. Jason and John painstakingly look through the tire and found a very small piece of metal that penetrated the tire wall. They replaced it with a new tire.

Tamio Ishida

Apr 11, 2015

I had an unexpected and unexplained experience with my passenger side rear view mirror that flewoff after making a left turn. With the assistance of my longtime sales person Dwayne Sasaki andyour service manager Steve I had it replaced. Parts were ordered and a loaner provided while thevehicle was in repair. Thank You VeryMuch.

Jennifer72

Apr 10, 2015

The staff was friendly and helpful. They answered all of my questions and made sure I was comfortable with the services being performed. I appreciate that they took care of the safety inspection for me and I have no additional steps to follow up on.I've used several MB dealerships in CA and while this one has superior service, the prices are much higher.

Stuart Hollinger

Dec 4, 2012

I've been with Mercedes-Benz for 8 years. The service has always been outstanding ! Every need is addressed......loaner car , picked up or taken to a specific location. Staff ensures that dealing with Mercedes-Benz is a pleasant experience.

kkalway

Nov 5, 2012

I had to bring my car in on an emergency basis, wouldn't shift our of first. They were not able to give me a loaner, because none were available. They provided shuttle service for me to Hawaii Kai. My repair rep called me to set up a rental through a Mercedes contract(a discounted rate), sent the shuttle out to pick me up and bring me to the rental agency. As soon as a loaner was available, Wayne Maeda called and they picked me up at the rental agency. All of these trips were done at my convenience and were done in a timely manner. My vehicle was fixed and returned to me in the shortest time possible.

smoogdog

Oct 1, 2012

It is always a great experience when my Mercedes needs service. The staff are professional and knowledgable. My wait is always reasonable, and the loaner cars are outstanding. Toby Kakehi is without question the best service advisor I have had in the 20 years I have been buying cars.

Ron Malandra

Jul 28, 2012

I felt that I was treated like a VIP throughout the process. The scheduling was timely, the intake service rep. was very professional and complete. The loner was nice. In addition they performed some tasks that were not asked for but needed. I was very impressed and thought to myself, "This why I bought a Mercedes".

mcabral6252

Jul 5, 2012

The customer service and work quality are always excellent. The staff is well-trained, courteous,straightforward and fair. I appreciate that they have a wonderful waiting area with free wireless so I can use my Ipad. I was debating as to whether or not to repair my classic 1989 560 SEL or to purchase another car. I was given a fair estimate on the repairs but opted to trade the car in and purchase another. I am enjoying the new very much.

showard2

Aug 3, 2011

After moving to Honolulu last year (2010) the first thing I did was look up the Mercedes dealership. By looking up the dealership online I came across sites with reviews of the Honolulu Mercedes Dealership and to my surprise I was shocked and ultimately afraid to take my vehicle to the dealership. My vehicle was due for the A or B service and I decided to just get the oil changed and to do that at one of the simple oil change businesses. The service was great, however, they were not able to reset the readings and they also put too much oil in my vehicle. This put me in the position to turn to the Mercedes dealership. I called and made an appointment but also expressed my concerns about the reviews for the dealership and the gentleman I spoke with validated my concerns but reassured me that I and my vehicle would be in great hands and would receive competent excellent service. My worries were put to rest and he was right, I received excellent service!Thank you Honolulu Mercedes Dealership for your dedication to making your Mercedes drivers satisfied customers!Sherita Howard

Reed & Gloria Shiraki

Jul 24, 2011

We worked directly with ROBIN REYES on the sales floor and when closing, met with the Finance Manager. This Review will be of ROBIN REYES only, as we had direct contact with him from our first visit to the dealership until the closing which took place approximately five days later.We had explored the possibility of purchasing a Mercedes-Benz about five years ago, and although the experience then was favorable, we opted to purchase another vehicle from another dealership. When we considered purchasing a new car this year, we walked into the MB showroom and was warmly greeted by ROBIN REYES who patiently listened to our plans to first, sell our Porsche Cayenne S and then purchase a new vehicle. He took the time to remain in contact with us via phone during this period.Upon deciding that we might be interested in purchasing a new Mercedes-Benz, we met again with him to see what kind of MB offer would be available to us if we were to trade the Porsche for a new 2011 E550. Needless to say, his warm reception and patience weighed very favorably in our returning to the dealership and eventually purchasing a new vehicle.ROVIN REYES is an intelligent young man who never used any pressure tactics to try and convince us that an MB was the best vehicle for us. He was sincere, patient, and very knowledgeable from the first day to the actual purchase date. He not only took the time to explain the operations of the vehicle, but was also available whenever we called him with questions of our new car.WE LOVE OUR NEW MB E550! We cannot say enough about ROBIN REYES who made our transition from a Porsche to a Mercedes-Benz an easy and pleasurable one!

robnchris

Jun 25, 2011

Greg took a phone call while I was in his office discussing a Sprinter. He did not take our vehicle buying experience seriously. I felt like I was nothing more than a piece of crap to him. He told me that the soonest that they could get a Sprinter in for us was 6 months out. Come to find out, they have all kinds of Sprinters on their inventory website. One will be available in July is what I was told by Adam..... although the website shows that they already have several in stock. What the heck is going on????? Frankly, I don't know who to trust. I was told that I was going to meet with a manager but that was not the case when I walked in. I was stuck with Greg. This dealership is the snobbiest, most stuck up dealer I have EVER encountered. I would rather have my teeth pulled than buy a vehicle from them. They overprice their inventory and then act like they are giving you a great deal! Adam told me that he would have a manager contact me about an available Sprinter coming in. When I do get the email it is from none other than, you guessed it!!! GREG... ugh. Who quoted me a price of $46,550 plus taxes. But...... he supposedly gave me a $500 discount!!! Really???? We are a Marine Corps family with almost 6 children, don't be expecting any military coming to your establishment because I will not be giving favorable recommendations!!

jmandrade

Mar 16, 2011

My wife droped off her car for repairs & was given a loaner. When she arrived home I noticed damages to the front & rear bumpers. My wife said a survey was done & the bumper damages were noted. Our survey copy showed no damages. When I called Mbenz I was transfered to Adam Koo. He took care of everything within ten minutes & emailed the correct survey. He also assured me this problem would be adressed at the next company meeting & had Warren Ishii do a follow up call. Mr.Ishii kept me informed on all the repairs being done to our car. He informed me when our car was competed & went over in detail all the problems & repairs that was done on our car. When we returned the loaner we were greeted by Sophia Kang. During her insection of the loaner she informed me that the car had been vandalized. Sophia Kang & Mr. Ishii informed me on all of our options to take care of the damage to the loaner. I also called Mr. Koo who again made sure eveything was taken care of whith this new problem. I also had dealth with Val Cabral & Christien Freial on several ocations. All of your staff went out of their way to help or inform me. I recently phurchased another extended warranty plan whith information I recived from Mr. Ishii & Mr. Bence. I research different plans & decided that the staff & service Mercedes Benz of Honolulu has to offer is priceless. I like the new renovations of your dealership.We look foward to future dealing with Mercedes Benz of Honolulu. Aloha, Jeffery Andrade

HappyCamper96826

Feb 26, 2011

I recently bought a used Mercedes from a private owner. I was on the way to work when it wouldn't start. Well, I called the dealership and I admit, I was in a really bad mood, and it didn't help that I was on hold for what seemed to be forever, but really was just a few minutes.A young man answered in a cheerful voice which just irked me all the more, and I'm sorry to say I wasn't really very nice to him. He let me vent to him, then when I'd calmed down a bit, he started to take my name, number, car info, and so forth. I told him that I needed them to send a tow truck to my house, and that I wanted a loaner car right away. When he told me they didn't have any loaners to reserve I about blew a gasket on him, and told him I wasn't bringing the car in without one, I expected to have to find another repair shop, but he brought me up short when he pointed out that the car wasn't doing me any good right now, and that it's possible they could get it fixed the same day. I tried to push him to give me a verbal guarantee in would be ready that night because I couldn't be without my car for the weekend, but he honestly told me "I don't want to make you a promise we may not be able to keep, but we'll do our best." That impressed me, because the last place I used to take my old car, they would promise you the moon just to get you in the door, and once you were in, they'd leave you hanging.I had AAA come out and tow the car in, and met with another young guy. He was busy, but they squeezed me in on an emergency basis, got the paperwork done, and gave me a ride to work. He also told me that they didn't have any loaners on hand but he'd put me on a list for one, if somebody didn't come in.The first guy I talked too, called me back later that morning just to check on me, and make sure I'd gotten the car in ok. I thought that was pretty classy of them to do.Later that afternoon they called me back to tell me there was some problem with something electrical (I'm no car guy), and the car was gonna have to stay till they could get some parts shipped in. I was livid and about to rip into that guy, until he told me that they DID manage to get a loan car for me. They even came down to pick me up at my office to bring me back to pick it up.I spent quite a bit of money on the repairs, more than I'd originally planned. It was expensive, but hey, it's a Mercedes Benz right? The whole point of a luxury car is that they're not cheap. It's just nice to know that if something goes wrong with it in the future, the dealer actually does care, and the employees really tried there best to be straight up with me from the beginning.Thanks guys. See you in a few months for an oil change.

chuckieboy

Feb 25, 2011

I was looking for a sporty sedan and was shopping Jaguar, BMW and MB. Having just relocated to Honolulu, I couldn't afford a new one, so I stopped by to check out their certified used stock. It was unbelievable...they had the used cars sitting amidst the new ones, and in many cases, I couldn't even tell the difference! Their detailing shop did an amazing job prepping the cars for resale.The overall experience in the shop was very good. I never felt like I had been singled-out and stalked. I was given lots of space to look/touch/sit/etc., and I never felt under any pressure.My first contact was by phone to Jonathen Leong, a really friendly guy who seemed interested in making sure I knew exactly what they had in stock before I ever came in, and who kept me up to date as their inventory changed during the time I was looking, often faster than I would see the updates posted to the car websites.I had done my research, so when we started discussing price, things were quite straightforward and I was surprised to see how price competitive they were with dealers on the mainland.Overall, it was a very good experience, and I wouldn't hesitate to go back when I'm ready for another car. I love the new E350...maybe in a couple years!

eriknagli

Jan 31, 2011

I bought a new C300 in August of 2010. The sales rep was very professional and helpful. I just now scheduled service my car and have found the dealership to meet and in many cases exceed my expectaions. My only recomendation would be that the scheduled services fees were outlined before I purchased the car. Erik

eo1scott

Nov 2, 2010

I have a 2006 mercedes e350.....the check engine light came on....i took it in and they said it was a seal bad on the gas tank so they replaced it. Now, the ck engine light came on again and now they said the whole gas tank is bad and needs replaced....Damn, a 4 year old car and the gas tank is bad?? So, I said go ahead and replace it. The next day they called me back....and I be DAMN'd again. Now, they said the fuel pump and seals are bad and need to be replaced. WHAT? Again, I said a 4 year old car and the whole damn fuel system is bad?? There is a complaint filed with mercedes usa over this. I just can not understand how a 4 year old car can have this many problems with the fuel system!! I used to be a very proud mercedes owner. Now, I think I'm starting to change my mind!!

BATERRY40

Jul 29, 2010

I WENT IN FOR AN ALINGMENT, THIRD BRAKE LIGHT HAD BLOWN BULBS, AND TURNING SIGNAL WAS NOT RETRACTING SOMETIME AFTER TURNING. I GOT CHARGED 648.00 FOR LABOR, THEY PUT A SPRING FOR MY HORN THAT I DIDN'T AUTHORIZED. AFTER TALKING TO THE SERVICE ADVIDSOR YESTER DAY HE SAID HE TOLD THEM TO DO IT THAT COST ME A NOTHE 120.00. MY PARTS ONLY WAS ABOUT 500 + DOLLARS. tHEY PUT TWO BOLTS FOR MY ALIGNMENT FOR WHAT I DONT KNOW, MY CAR STILL DRIFTS TO THE RIGHT.I AM NOT A HAPPY CUSTOMER. i WILL NOT TAKE MY CAR TO THEM EVER AGAIN. I PAID 1200.00 JUST FOR AN ALINGMENT AND OTHER MINOR THING AND STUFF I DIND'T AUTHORIZE. PLUS THEY HAD MY CAR FOR 4 DAYS.I THINK THAT THE LABOR SHOULD NOT BE MORE THAT THE PARTS ONLINE. I CAN BUT THE PARTS AND TAKE THEM SOMEWHERE AND HAVE THEM PUT ON BUY SOME OTHER RELIABLE PLACE IN HAWAII.UNSATTTTT!!!!!!!!!

pursuit2000

Apr 1, 2010

MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? "Oh nothing to worry about" Oh yeah, except you can't get a safety inspection with it like that! Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) "Take it somewhere and have them remove the light bulb". REAL ETHICAL MB!! Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal!I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed!

ryan.collins1

Aug 25, 2009

My experience started with a Friday morning 10:45 A.M. appointment to explain the issues with my car. I received a call at 4:00 P.M. telling me they had just started work, more than five hours after my appointment. Working late that day, I had no way to get to the dealership to pick up my car, which they kept over the weekend. I was stranded without a vehicle for more than 72 hours with no offer of a loaner or payment of a rental. I was left with no choice but to leave my car there, because I was not given the courtesy of a timely phone call to make arrangements. Months earlier I turned in my car for services and repairs, and when I received it back the base plate on the shifter was coming loose. Not having the time to take my car back for something that was not a functional issue I waited until I had to go back two months later. I was told that Mercedes would take no responsibility for breaking the base plate but they would happily replace it for $200. Again, on my Friday appointment, I complained that Mercedes broke my base plate and was assured I could speak to the manager. I had to personally come into the store and demand to see the manager on Monday afternoon before this was accomplished. The manager basically told me there was no way I could prove they had broken it so they would not take responsibility. The implication is that the customer must be able to PROVE that they broke something in order to receive any sort of compensation. Is that good customer service? When I asked if I needed to take video or photographic evidence before I turned my car in for services, to compare to afterwards, I was basically given a should shrug.Finally, after waiting more than an hour on Monday afternoon I got my car back (I had specifically requeste the complimentary car wash at the 10:45 appointment and that Monday afternoon) and it was filthy. They had not even touched it. When I called the manager one last time to reiterate Mercedes Benz of Honolulu's service issues I was greeted by a hostess who claimed the manager was not in today after I had finished speaking with him no more than 10 minutes prior. Overall, their customer service is very poor (lack timely service, lack courtesy, lack understanding of customer's time, will not take responsibility for actions), even if their repairs are okay. It's dissappointing that the Mercedes quality of service has gone the way of the Do-Do. I would reccommend seeking a specialist auto repair shop if your mercedes is out of warranty.

MercedesSpy

Aug 12, 2008

Everyone wants a piece of Paradise, right? Well... We had a piece of paradise when we bought a 2008 Mercedes C300 our Sales person Howard was to me very nice. Later in the months we turned out car in for a cheaper family car... We went on being unsatisfied and so we wanted to get our mercedes back. Did we? no. More like we couldn't. We'd be too much in the NEGATIVE. Soooo we just said forget it then they said that they'd figure out some numbers... Then my mother got a call from ADAM KOO, his demeanor was sooooo disgusting that my mom should've fainted.he pretty much made it seem as if he was better because he THINKS he is.Money dont make a man, man makes MONEY. Believe and TRUST. Im 18 and in my generation id figure someone that works and believes their all that and a bag of chips better make sure they know what their talking about.ADAM KOO if you EVER read this... Believe you are DISGUSTING. Your attitude needs to be FIXED. ADAM KOO? One more thing... YOUR STILL DISGUSTING. =]

NoBMW

Jun 14, 2007

I called to make an appointment for service. Originally I was told that if I wanted a loaner, I should plan on making my appointment 3 to 4 weeks in advance. When I called, they were able to accommodate me within four days. When I arrived, they were very busy but was able to get to me within a few minutes of my appointment. The loaner that was provided was almost new and was spotless. I was contacted by my service consultant and updated on the status of service. The cost of the service was expensive, but no more than I have experienced with other dealership. When I picked up my car, my car was not be immediately available, as it had not been washed. They were very apologetic, and explained that the person responsible had called in sick. I had a very short and pleasant wait, which was only a few minutes in their comfortable lounge. The service consultant came to get me in a few minutes and again apologized and delivered my car fully serviced and cleaned. No matter how good a vehicle is, a Service Department can make or break a dealership. I would recommend this dealership, based so far with my experience with their sales and service department.At no time did they ever mention anything about rating them.

RoadkingHI

Jan 16, 2007

The service rep starts with the listing of what you want. Barely listens. Calls you to tell you he can't do it all unless you leave it (after I was told it would be one day) and recommends I pick it up and make another appointment.Washes the car after I said no.Misses some of the problems.Asks if I would rate him excellent.Dealer calls and I list problems. Then she asks I rate them. I rate them low and she then asks if I would please rate them excellent on the national survey.ONLY worry they have is their rating.BTW, never got a thanks from anyone, rep, cashier but did get at thank you from the shuttle driver... he needs to train them all.