Mercedes-Benz of Naperville reviews

KW

Aug 11, 2016

Nesster was very helpful and attentive. The process was smooth. Went from numbers, to training on how to operate all the add-ons, to finance for paperwork signing, to out the door.

Andy D

Aug 3, 2016

Was a wonderful experience all around purchasing the Infinity M37

Fan of German Automobiles

Jul 30, 2016

Peter Samaan our sales associates was very professional, attentive to requests, courteous and never tried pressure sales tactics. It was a pleasure to work with him. Joe Wesolowski the sales manager was also very professional and friendly. He was very helpful in closing the deal.

C S Madhavan

Jul 19, 2016

I had a great experience buying a car with my dealer. It was pleasant, fun and painless. My sales person was patient, understanding, answered all my questions truthfully. If possible in another couple of years I would like to repeat the same experience here.

JAYESS

Jul 19, 2016

I had a great experience, was gonna turn in my lease, but they made it easy to buy my car, instead of turning it in.

Tara King

Jul 12, 2016

Smooth and quick buying experience. Nestor was not pushy and easy to work with.

David Liu

Jul 11, 2016

The service is good, and the price also is attractive, however, the process of negotiate is boring and tedious.

ted poplawski

Jul 9, 2016

Good until we had to wait for financing. Long wait!

Kari

Jun 14, 2016

I recently purchased a used vehicle at this dealership and it was a quick and easy experience. They weren't pressuring in any way and they were wonderful to work with. Definitely recommend this dealership. We had some not so great experiences prior to coming here so it was a relief walking into Mercedes-Benz of Naperville!

wwwprof

Jun 1, 2016

Already have an SLK350 that we enjoy and wanted a sedan with awd. Salesperson was knowledgeable, personable, considerate, and not pushy. Great experience, would definitely buy from him again.

R Burrows

May 28, 2016

Went to Mercedes-Benz of Naperville apprehensive in making a big purchase in investing in buying a car. Was met by with exceptional professionalism by a greeter as soon as I entered the store. This exceptional service continued when introduced to Mark Curtis (Leasing Agent) who prove to be patient knowledgeable and an expert in customer service. Mark got the details on what I was looking for and expeditiously pulled up in a fabulous looking S550 and out we went on a test drive. Unfortunately this car didn?t work for me but fortunately after two weeks Mark Curtis called me about a S550 he had just got; I meet with Him and it was a ?Win Win? in my book. Thanks to Mark Curtis and Mercedes-Benz of Naperville I get the driving experience and performance of Mercedes Benz.

sadlydisappointed

Apr 7, 2016

I have done business with this dealership for years and never had an issue prior to this. I brought my older Mercedes in for service on a Saturday as the alarm was intermittently going off. On Monday the very arrogant and rude service tech called and provided a list of repairs needed on the vehicle totaling much more than the vehicle was worth. I called him back on MONDAY and told him we had decided not to do those repairs and we would pick the vehicle up. He stated he needed to check and see if the car was ready for pick up and would call me back. On TUESDAY he did not call back. On WEDNESDAY I called again to see what the delay was and he called back to say the car was ready and that the delay was because Service B was being done on TUESDAY.My husband went in to pick up the car and the tech claimed we had authorized the repairs and completely dismissed the fact that I had told them on MONDAY that we did not want them done. NET: the tech was told on Monday we did not want the work done and to ready the car for pick up. The next day, TUESDAY he had them do work on the car. Several hundred dollars worth. They discounted the work some but we still had to pay a few hundred dollars.I would not recommend this dealership or possibly any dealership owned by AutoNation because of this type of business practice. The irony is we had made a decision to trade the car for a new vehicle rather than do the repairs.

Guanjun

Feb 25, 2016

Buying experience is fine. I purchase the GLE350 on 1/9/16 and the temporary plate was expired on 2/8/16. The DMV needs my proof of address to process the plate application. I am sure DMV contacted the dealership to request additional documents for customer, and NO ONE from the dealership contacted me regarding the plate application. AND actually it's me to call them to find out the issue. They do not care for customers after they sell the car to you. Because of the delay of plate, it has been 2 weeks till today that I can't drive the new car. And I was told to expect to wait another 2-weeks to get the plate. Also, the dealership refused to reimburse me for the car rental. What a Bad experience!!! Because of their work negligence, I can't drive my car for about 1-month. Will never recommend this place!

E A Roechner

Feb 9, 2016

We have all of our Mercedes serviced at Naperville MB and are treated with individual care by our personal representative Ryan Cope. He takes care of our every need quickly and with utmost professionalism. It is because of this care that we returned to Naperville MB to purchase a 3rd vehicle with Jim Gollinger and were treated with the same respect and professionalism we have come to associate this dealership with. Jim displayed open honesty and made this experience such a pleasure! This dealership rises above the rest on honesty, care, quality, cleanliness, helpfulness and follow through! We absolutely recommend starting and continuing your MB experience at the Naperville MB on Ogden Avenue!

Dan

Feb 7, 2016

MB of Naperville was one of the better experiences of my car buying career. Great people to do business with.

Antoniu A

Jan 21, 2016

After years of research, savings and becoming friends with "motor-heads"/dealers - the idea of owning one day a high performance "dream car" became possible with the help of Jim Gollinger and his team. The entire process felt effortless. The car is barely broken in, is very well optioned which makes it even more special and rare for an iconic Porsche 911. Bargain price :-) They made me feel rich even tho I'm not - it was one of the best experiences in my life. I love them for that. Service - Top-notch!

DrDoug

Jan 10, 2016

I came to the dealership 3 times as well as other dealers. On the the third visit I leased a C300. They were kind enough to stay open over an hour passed closing as I have limited time to get to the dealership. The process was smooth and I feel that I got a solid deal.The 2 sales people ,sales manager and finance manager were all friendly and efficient.

Shree Yerramsetti

Jan 5, 2016

Nestor made me and my family feel at home. We were looking at GL550 or ML350 - however he looked at his inventory & after understanding our needs he cam back with GL450 - which I liked it right away. He is very informative about the vehicle. He paid interest in my kids in interest in explaining the features to them in detail.He made the whole buying experience a pleasant & worth it. Thanks Nesstor Rodriguez - if u are at the deal ask for him, he will take care of. Shree Yerramsetti

Evelyn G

Dec 21, 2015

Our experience with Mercedes of Naperville was very pleasant and professional. The staff was very accommodating in walking us through the process of financing and vehicle orientation. The overall process was very pleasant.

Mike

Dec 16, 2015

Ed and Tony were great! Made the whole process very easy and relaxing! Definitely going back!

TammyP

Dec 15, 2015

I didn't dream I could own a Mercedes. In fact, I almost drove past the dealership instead of turning in. The dealership was packed: Every salesperson (and there were many) was busy with clients, but several took a minute to welcome me, and apologize for my wait. The manager actually came out to help me himself.I was clearly not buying a top model, but that NEVER affected how I was treated. I sincerely was made to feel as if the staff WANTED me to get a dream car because I wanted it, not that they just wanted me to buy from them. Members of the staff dropped in to the office to welcome me and to see if they could help. It took a team to make it happen for me, but the guys made it happen.The dealership was selling vehicles as rapidly as the paperwork could process- they didn't NEED my purchase. No matter: Everyone, from the general manager to the service gentleman who prepped my car treated me like I owned the place. I trade vehicles about every two years- lots of buying experience- but I have never felt like my happiness mattered personally to each employee before. It does matter at Mercedes-Benz of Naperville.

Julie

Dec 14, 2015

Everyone is friendly and helpful. Would buy future cars here.

Kevin

Dec 10, 2015

Friendly staff! I was in and out within an hour.Thanks Jim!

Paulina C.

Dec 7, 2015

I had a great buying experience. James was extremely kind and helpful. Everyone at this wonderful dealership were amazing. Thanks so much.

Tim Muri

Nov 28, 2015

Great experience from start to finish. Salesman Jim Gollinger and sales manager Tony first rate!!!

Tom

Nov 28, 2015

I bought 2016 Mercedes gl550 ,great people,great service.

jacmary

Nov 23, 2015

This is the second vehicle purchased as a company car through this dealership and I have not found a better experience as far as fair pricing or level of service anywhere else! Serafin Avila, our sales representative, has assisted me on both purchases I've made over the years offering a fair price and an excellent trade-in value right from the start. Serafin took care of all the details, even working on his days off, to make sure the purchases and trade-in process was quick and seamless. Over the years, Serafin has gone above and beyond to accommodate us when scheduled maintenance is due and the mechanics have taken excellent care of our vehicles so that we have never required services outside the recommended maintenance. Mercedes-Benz of Naperville is a service oriented and fair dealership and Serafin Avila is a excellent representative for them. If you visit here, I don't think you'll be disappointed!

Suedan

Nov 16, 2015

We just purchased our fourth ML from Mercedes Benz of Naperville. The dealership has amazing staff; from the sales people to the service department. The store is always well staffed and everyone is there to ensure you have a great experience. We recommend Mercedes Benz to anyone looking for a positive experience. You won't be disappointed.

lexuslyfe

Oct 21, 2015

Waist of time driving g there to look at a used car. Couldn't tell me the repairs made and told me the car didn't have a part that the car needs to run.. do you even know what your talking about? ASK FOR SOMEONE OTHER THAN KIM KOTTER.

Robert Thompson

Oct 18, 2015

I was extremely pleased with my recent purchase from Merceds-Benz of Naperville. Our salesman was Mark Curtis and I was very pleased by the professional and pleasant manner in which our transaction was handled. I was interested in a used vehicle and the dealership was very adamant about the car passing their in-house quality standards before they would entertain any offers from me. Once the vehicle passed the quality inspection an offer was agreed upon and I was presented with a very clean and detailed vehicle. All information known about the vehicle was presented up front and I have since found it to be very accurate. The closing process was orderly and efficient. There is always many papers to sign, required by the various governmental laws and the staff made it as painless as possible. The flowers presented to my wife, as we were departing, was a nice touch and appreciated. It made her smile! I have now driven the vehicle for almost 2,000 miles and could not be more pleased. Very satisfied with both this dealership and Mark Curtis. I highly recommend both!

Chuck Smallman

Oct 13, 2015

Fantastic place to do business. No one pressured me and everyone at the dealership was very pleasant. Gary was very laid back and just a regular guy. I would highly recommend Naperville Mercedes Benz to anyone looking for a nice car.

Keith L

Oct 6, 2015

This is my 7th Mercedes Benz purchase but, first from this dealer.James was the most knowledgable salesman regarding his product. He has made process easy with no pressure. I would highly recommend Mercedes Benz of Napperville

RM

Oct 6, 2015

Went through the GM of the Naperville show room.He listened to my wants & with in an hour agreed upon a new car.This is exactly how I like to do business!

Tenisha

Sep 30, 2015

After visiting several Mercedes-Benz dealerships, this dealership was our last choice. I guess its some truth with saying "save the best for last",because they were amazing....They was profprofessional, friendly and they made us feel very welcomed. They also worked hard to get us the best deal possible. I even got roses as a gift for purchasing my truck. Thank you Mercedes-Benz of Naperville for making my first experience the best as well as selling me my first Mercedes-Benz truck

Tyler Hudetz

Sep 29, 2015

I almost didn't even walk into the dealership. Boy am I glad I did. The service provided to me by Mark Curtis was second to none. The guy is great people person, and represents all the values Mercedes Benz holds. I would recommend Mark to anyone. I drove out of the store with a 2012 C300 and I'm loving it. Thanks Mark and everyone there for your help!

Bob S

Sep 18, 2015

A very pleasant buying experance.Everyone at the dealership was very friendly and helpful.

kyle buikema

Sep 8, 2015

Purchasing a used Jeep Wrangler was 5 Star ServiceHaving repairs done was not so smooth

Bob

Sep 2, 2015

I had the pleasure of buying my first Mercedes from MB of Naperville. While I had done my research online at Cars.com, I knew there were a number of models that I wanted to check-out. I also wasn't sure if I wanted to go New or Used. Moe from the dealership was really great. We test drove 3 vehicles and in the end I wound up with my CLS400 and I couldn't be happier. The entire team at MB of Naperville were really great to work with including the Sales Manger and GM who came by to congratulate me on my new car. I can't recommend these guys enough - thanks again, Moe !!

SP

Aug 11, 2015

Buying a new car at MercedesBenz of Naperville was awesome.

Becky

Aug 4, 2015

All of the employees were very hospitable during the visit

Rebecca

Aug 4, 2015

I had a top notch experience buying my car, how many people can say that? Mark was professional and knowledgeable. I felt the negotiations were straight forward and fair. They treated me like their most important customer.

GeorgeH

Jul 25, 2015

I have leased several cars from this dealership. No complaints with the sales process or service until the last visit. 40K routine service morphed from a prequote to almost double the intital quote. We managed to get from $550 to over $900 because of some filters and a brake flush which apparently is SOP at 40K but wasn't included in the original quote. While disappointing the bigger problem was being told I need 3 tires because of bubbles in two tires. I couldn't find any evidence of bubbles in the tires so I decided to take the car to another dealership for a look. I guess Naperville Mercedes neglected to tell me I had self-healing tires because the second dealership couldn't find any evidence of bubbles either. They did find one bent tire rim which is being repaired. While I don't normally write reviews I thought this experience was worth highlighting. I guess it's like health care advice. It pays to get a second opinion.

Sarah Halm-Lutterodt

Jul 23, 2015

I.purchased mercedes-benz S550The staff were very nice. I have only had my car for 6 days and I love it.

Art Kent

Jul 20, 2015

excellent, low pressure sales filled with lots of explaination,and facts.Willing to negotiate

Mike D Naperville

Jul 7, 2015

I recently purchased a new car from Mercedes Benz of Naperville and it was a very good experience. The Sales rep and Finance manager were helpful, knowledgeable and Professional. I would recommend them to anyone.

Phil Merriman

Jun 23, 2015

Definitely would go back to buy another car here. Gary Knapp made the car buying experience the best ever. There was no pressure during any step of the process. The price was great too. A very friendly place to buy a car. This is what every car dealer should strive to be like. If you are interested in buying a car, then you better stop at Mercedes-Benz of Naperville. They assured me that everyone is like Gary, but all I can say is WOW! The best customer service I have ever received in buying anything.

Matt

Jun 13, 2015

Saw car online. Went to look at car. Made purchase that night sales person very helpful. She even stayed late to help us as we drove 70 plus miles to get there. Got car detailed next day one chrome wheel was very damaged called dealer they are replacing wheel at no charge to me. $741.00 I thought that was very nice.

Tom Clark

Jun 13, 2015

We didn't plan on any transaction, but the car we were looking for was there, and the staff was extremely helpful, without pressuring us. We made the decision comfortably, and have no regrets at all.

Gretchen

May 31, 2015

Sales manager did everything he could to help. I would buy here again

Dan

May 29, 2015

Great experience. Gary was pleasant to deal with and the facility was perfect.

bv

May 22, 2015

Great salesman Jim Markunas very good response test drives and top quality AutoFast and furious ride

Antoine

Apr 15, 2015

The staff made me and my family feel at home. They took the extra steps to make us feel important and took the pressure off us. Made this experience worth coming back and refer other family members and friend to enjoy the car buying experience you provided.

HH

Apr 7, 2015

Great experience. I bought a Honda CR-V from a very informed salesperson Kimberly Himes. The dealership got me a great apr rate and 100,00 mile warranty for the my newly owned vehicle. I will highly recommend the dealership and my salesperson, to anyone who is looking to buy a new or used car. Thank you.

Patrick Wilkerson

Mar 26, 2015

Had great service Ed Francis excellent salesman i will send my family and friends.

Lisa

Mar 21, 2015

I live in California, I scheduled a pre purchase inspection from Mercedes-Benz of Naperville on a 1989 Mercedes 560 SEC that I was hoping to purchase sight unseen. Chris Zamecnik was my service representative and he went the extra mile for me. I know how busy he must have been, however, he was outstanding! Walked me through everything I needed to know and assured me that the car was as good as I had believed. He gave me every ounce of detail, he and his technician felt confident in this purchase which gave me the confidence to purchase the car. Without his time and extra care I would have been uneasy. The technician found only two small details that needed to be attended to and while I could have had the service on these items done in my own city, I chose to schedule the service to be done prior to transport with Mercedes-Benz of Naperville because of the confidence I felt in this fine establishment. When the car arrived it was exactly what Chris had told me it would be and I couldn't be more satisfied. ***** 5 Stars!

James Jayjack

Mar 19, 2015

An overall Great people to deal with.I will recommend this dealer to all my friends.Roberto

CBenz

Mar 11, 2015

Mercedes Benz of Naperville is top notch! We had a terrific experience with our sales associate, Mark Curtis. He was understanding, polite, and respectful at all times. Their deals are fair. Love my C300!!

Veekay

Mar 11, 2015

Great customer service and no pushy sales.I bought finally from here but had some problems with the used car. But , sales person helped and made sure service center repairs.Good place to buy a car.Cheers,

CarbuyerE400

Mar 4, 2015

Happy w/ purchase and experience. Mike Tegge and Ed Franzen are professional and honest. They did not over sell and truly matched me to the right vehicle at a good price... No pressure and had my best interest at heart. I have purchased 5 cars from them over 14 years. I would buy from them again.

CRedpath

Mar 3, 2015

We had a very pleasant experience and were treated very well by our sales lady. (Kim) We never felt pressured. We would recommend this location and our sales lady to anyone looking for a car. :)

John Portone

Mar 3, 2015

We are repeat customers of Mercedes Benz of Naperville and the best reason is because of the employees and manager there. James Jayjack is fantastic on his job as a salesman. As soon as we walk in the door he greets us by name. He's an asset to Mercedes Benz. Mike Tegg goes out of his way to treat customers. Great job!!

Shari R

Feb 17, 2015

We stopped in to just see what was available (my first visit to a Mercedes dealership). Greeted by Gary Knapp who was cordial and most helpful. I wasn't sure if I would purchase or lease at the time, but was offered a great deal I just couldn't refuse. I will go back again, and encourage others looking for a luxury vehicle to visit Mercedes-Benz of Naperville. I love my new vehicle!

CRod

Feb 10, 2015

I was looking to purchase a used car and was a little reluctant to go to Mercedes dealer. I was expecting a sticker school! I can't believe the price and rate on finance obtained thru Mercedes of Naperville. All I dan say is WOW, Excellent!!!

Jack Rehak

Feb 5, 2015

Exceptional service. The only dealer that could obtain the car I wanted- obtained within 1 day.

Gia

Feb 4, 2015

Had a great experience buying my first Mercedes. The sales people were friendly, no hassle, they found exactly the car I wanted, and stayed within my budget. I love my new Mercedes!

RG

Jan 30, 2015

Great sales team to work with. Post sales support team is also very helpful.Great buying experience overall.

NameIsPrivate

Jan 28, 2015

Purchased a new GLA 250 in early January. Brenda in Sales was very helpful and went the extra mile to locate the right car. She volunteered her personal time on a weekend to retrieve the car from a neighboring dealer. Negotiations were painless and fair. The financing and delivery groups were also very thorough, providing detailed explanations of each feature.

Nick

Jan 28, 2015

Overall a good experience. It seemed odd to have to deal with a different salesman once it came time to close a deal.

steve d

Jan 28, 2015

Great customer service and not pushy like all the other dealerships I went to. I was on a time crunch and they got me in and out in an hour. Brenda was awesome to work with and I would definitely go back there again.

DW

Jan 1, 2015

Well in my search for a pre-owned CLS550 I came across Naperville Mercedes, I then called and worked with Mr. Kory B, Kory stated in many of our phone conversations that car was CPO I then researched the car and found out that it was not a CPO (warranty information was verified by calling MBusa customer service). . Before I go any further let me say that I live in NY and research the car via the internet. I then confronted Kory and he stated that he did not know, (that shouldve been hint enough to drop the phone and walk away slowly). That said Kory B main focus at the time was payment of car and my flight plans into Illinois to pick up car. I tried on many occasions to squeeze information about the car, specification and such. He was quite elusive as it pertains to my inquires and gave off a sneaky small lot car sale vibes. Long story short I found the service records to be very good and I purchase the CLS550. I then drove car home and about a week later it rained while I was out and about and my car interior then soaked. I called Naperville several times, sent many pictures and eventually I spoke with Jay S., Adam B, and Kory B and they seem rather evasive. It rained several more times and of course interior got soaked. Most of the time car is in garage so it was not as bad. When out and it rained it would cause great great stress. The maintenance records that came with the car showed car was purchased at Naperville location. It would seem that Naperville folks were well aware of the ins and out of this car and just wanted to off load this leaky car and I was the willing participant. As a dealership they seem to have great cars on the lot, this one was just not up to par. The good folks at Naperville finally got in touch with my local Mercedes dealership and work on the leaky issue solution; cost $900 in which part payment was funded by yours truly. This did not resolve issue as its been a continual drip drip trip for just about one and half year and counting. The car has been in for regular service and still drips drip. Its a clean and fun car to drive; I just did not count on the Niagara Falls affect. Waited a year and half to write this review (maybe I was cooling down). In summations, dont be that person that get saddled with a sub-par Mercedes at Naperville (Im thinking I couldve had a KIA!). Good luck to all.

Sharif Abou-Sabh

Dec 30, 2014

Bought a used S550 4 MATIC. very please with the car and the outstanding service by Garry Knapp. I would recommend this dealer to my best friends.

Tracy zircher

Dec 30, 2014

Drove 2 1/2 hours to buy a mo I cooper. Went to several dealerships in the 2 days that we were in the area. Mercedes Benz of napervile was the best experience we had. Went very smith and easy. Came to an agreeable price very quick. Brian and the staff were very helpful and pleasant to deal with. Very happy with them and my new car.

Mary M

Dec 26, 2014

Was looking for a very specific used car. They had what I wanted and even though it was not a Mercedes, they treated me as though I was buying a high end luxury vehicle. They even presented me with a bouquet of flowers before I drove off the lot!

Paul W

Dec 25, 2014

Our salesman, Moe, was great. Helpful and interested in us and our purchase!

Sridhar Gopishetty

Dec 23, 2014

Good customers service and facility. Overall good experience.

Mike

Dec 19, 2014

great service. let me lead. not pushy at all! helpful in making my decision to be the right one.

Maxwell

Dec 5, 2014

We have had one of our best experience when we were at Mercedes-Benz of Naperville. We planned to visit several dealerships and were at our early part of our shopping trip for a car as we arrived at the front side of the facility. While just started browsing the cars in the lot, we were warmly welcomed by Moe, a sell's personnel of the company. He began helping us with rich information about the different series of cars that we were interested in. He seemed to know what assistance we needed and was very polite yet friendly. With the great patience and rich information from Moe and the staff members of the facility, we ended up happily purchased a vehicle there, finished our car shopping trip with enormous joy.

Austin

Dec 3, 2014

I found a Ford Edge at a great price on Cars.com, the issue was it was 2 1/2hrs away at Mercedes-Benz of Naperville. I dealt with Gary Knapp on the sale of the Edge. I asked for pictures of any dings dents or scratches and picture of the tires. I didn't get any in return, he emailed back stating the Edge is Beautiful. Having 103,000 miles I thought to myself this is to good to be true. Lowest price I have ever seen and its in great shape? I show up to look at it, (expecting something wrong here or there) nope the thing is indeed in great condition. I don't have one complaint. I wasn't purchasing a Mercedes-Benz but I got treated like I was. I will be going back to purchase future cars and someday hopefully a Mercedes. Not many times can you TRUST a sales person, at Mercedes-Benz of Naperville you can. If your debating driving an extra 30,60,or 120 miles to look at something you're interested in.. Do it! These guys are worth the drive!

Alphonsa Fowler

Nov 20, 2014

The auto I purchased is great. I got a GREAT deal and the assistance on purchasing was even greater. It was truly worth the trip from Louisville, Ky. to close this transaction. In my profession I engage on a daily basis with people who are able and willing to buy quality autos such as Mercedes Benz , and I will be happy to refer your establishment to them. Congratulation to my sales person Bryan Tunsdall for a job WELL DONE. "Al Fowler in Louisville, Ky."

Preetamn

Nov 19, 2014

My first Mercedes and everybody were very helpful. Brenda was good. very accomodative and very pleasant to talk to. Even the manager was very friiendly. good dealership and good people.

Kathy

Nov 18, 2014

I recently purchased a Mercedes Benz E-Class Coupe and love it. The experience dealing with my sales rep and a peer of his who also assisted so I was not left waiting for both the test drive and paperwork process. They are a top dealership with professional salesman who know how to sell without being pushy. The experience from the time I walked in the door to trade in my current leased C300 till I walked out the door with my new E-Class Coupe was outstanding. Thank you Tom and Gary for a wonderful experience.

Kehinde Hassan

Nov 18, 2014

I recently purchase ML 400 2015 Mercedes-Benz from the dealer. Mr Bryan tunstall was very professional, courteous and very respectful. The staff is willing to do whatever it takes to earn your business. I would definitely recommend Bryan tunstall again,again and again to who is looking to buy Mercedes- Benz. Kehinde Hassan.

Golfnut

Nov 12, 2014

The staff is very professional and willing to do whatever it takes to earn your business. If you're in the market for a new/used luxury automobile, I would highly recommend visiting Mercedes of Naperville. You will be glad you did. The product is great and so is the buying experience!

Corinne McCoy

Oct 31, 2014

I have been buying cars from Serafin Avila at the Naperville Mercedes dealer for manly years. I just purchased 2015 and it is the 4 or 5th car I have purchased from Serafin. He is like a friend now and always courteous and treats you with the most respect. I always feel like I have been treated fairly in price and trade in. I would recommend Serafin to anyone who is looking to buy a Mercedes either new or used. Corinne McCoy

Tom C

Oct 28, 2014

This past weekend I purchased an ML from James Jayjack. This is my third new car purchase from James at this dealership. James is the best sales person I have ever worked with. He is knowledgeable, honest, patient and has a sense of urgency. The dealership is clean and comfortable with an excellent new waiting area. I highly recommend James and MB Naperville.

RedC300

Oct 20, 2014

From my original phone call with Kim Cotter to the professionalism during the purchase process with Kim Himes, my experience at Mercedes-Benz Naperville was excellent. The very nice surprise, just before I was going to leave with my new car, was a gift Kim H. provided for my wife. A dozen beautiful red roses! I have never ever received roses from a dealer before for purchasing an automobile! That was really a fantastic gesture that they appreciated my business AND that I was buying a "luxury" automobile from a very classy dealer. That and the outstanding overall experience will for sure keep me coming back to MB-Naperville.

GHamilton

Oct 8, 2014

Like a lot of dealerships the paperwork takes an ridiculous amount of time but otherwise five star service, facilities and followup.

MarcG2

Oct 8, 2014

Just enjoyed a great experience with Mercedes of Naperville, and took away the incredible GLA250. Brian Coston and the team looked after me from start to end ensuring the deal was competitive and worked within my budget. I'm now looking forward to enjoying the car and having peace of mind and that every time I need the dealer's support I will get 110% from them

kayode

Sep 30, 2014

Working with this dealer was a nice and wonderful experience for me.

E. Duerr

Sep 23, 2014

Both Mercedes Benz dealership and the salesperson, Serafin Avila made my buying experience easy and enjoyable. I was especially impressed with Serafin who really provided me with excellent customer service, including post-sale follow up. He is honest, trustworthy, upfront, and a man of action. I highly recommend both dealer and Serafin to anyone who may be interested in purchasing a new or certified pre-owned Mercedes Benz.

JK

Sep 18, 2014

If you're looking for a great buying experience and a great vehicle this dealership will not disappoint you. We had the pleasure of working with Greg Beyer and James Jayjack in our recent purchase. We traveled from northwest Indiana and had to bring our son's corgi with us. We were all made to feel as welcomed as family. There knowledge of the vehicle and attention to detail left no questions unanswered. Negotiations were straight forward and processing took less time than I had expected. The roses my wife received at the close was the icing on the cake.

Old Buck

Sep 17, 2014

I thought Michael was very professional and friendly and would have purchased a car from him if it had better met my needs.

Maria H

Sep 16, 2014

I walked into the Mercedes Dealership with the intention of 'just looking". Initially I was interested in Range Rover--but my treatment at a particular dealership caused me to explore my options. When I walked into the Mercedes Dealership, I was greeted very warmly--and allowed to look around with absolutely no pressure. When I did have questions--James Jayjack was right there to assist. He answered every question--and asked questions too--to help me find the best option. When I narrowed it down to 2 cars--James was very helpful in setting up the test rides--that really allowed me to make the best decision for me. James introduced me to Ed Franzen who "wowed' me with some offers. This was on a Saturday. James and Ed made it so easy for me to make a decision--that I did not need to look anywhere else. On Monday morning--decision was made and on Tuesday I picked up my car. Jimmie Sanderson was patient and incredibly thorough in explaining the financing and all options. The follow-up from this team is amazing--they treat me like "one of the family". When I did pick-up my car, Gil Lopez spent a considerable amount of time explaining the car since this is my first Mercedes Benz. That said--it will not be my last. Even after the purchase--the follow-up and attention to detail and customer service is outstanding. I am a fan--and will be part of the family for the rest of my life. And I am telling everyone about it. Thank you, James, Ed, Jimmie and Gil. You all made this experience an amazing one. First class customer service--all the way.

"Pleasantly Surprised"

Aug 25, 2014

Over forty years of purchasing new vehicles has never been as pleasant as this one with Mercedes Benz of Naperville. From the very first day I stepped into their showroom, I never felt pressured into purchasing a vehicle or stalled into sales tactics by inexperienced representatives. The professionalism put forth by Gary Knapp and James Jayjack made our experience very enjoyable. Gary's personal experience with his family of owned MB models, accompanied by James knowledge on each vehicles' specification was a unique encounter. As good as this sales team was, the ultimate surprise was after this team secured my business. It was the Finance Director, Jimmie Sanderson. Jimmie not only orchestrated all the necessary paperwork to deliver my vehicle promptly, he explained how MB goes the extra mile to keep their customers completely satisfied with exceptional service practices and extended maintenance packages that actual save you money. Way to Go Mercedes Benz of Naperville!

LadyClovesML350

Aug 23, 2014

The sales staff at Mercedes of Naperville is impeccable. From the time I walked through the door and went home with my purchase, I received excellent service. My sales guy was friendly, down to earth, and extremely knowledgeable. I think he graduated with a Masters degree from Mercedes University (LOL). The closing process was smooth and to seal the deal with a kiss, I was given a beautiful dozen of roses! Best car purchase experience ever!! I am a life long customer of this dealership. Crystal

Nick I

Aug 19, 2014

Moe was my salesman and was completely professional and did everything he could to make my experience a pleasant one and to put me in my 4th mercedes benz which made me a Naperville customer for life!!!

Biker

Aug 18, 2014

One of my best car buys. It was quick, efficient and very satisfying. Ed Franzen did an outstanding job. Thank you.

Clark

Aug 14, 2014

We recently leased our fourth Mercedes Benz from MB of Naperville. Michael Banks has been awesome to work with over the years and is the main reason we keep coming back. He makes the whole process very easy and always makes you feel like a valued customer!

BlueTec GL

Jul 23, 2014

Exceptional service and professionalism from every single staff members to my sales consultant, Mr. Ed Franzen. Met or exceed all my expectation for a Mercedes dealership. Ed is knowledgeable, professional, and very friendly. Highly recommend Mercedes-Benz of Naperville and Mr. Franzen.

GLBlueTec

Jul 23, 2014

Exceptional service and professionalism from every single staff members to my sales consultant, Mr. Ed Franzen. Met or exceed all my expectation for a Mercedes dealership. Ed is knowledgeable, professional, and very friendly. Highly recommend Mercedes-Benz of Naperville and Mr. Franzen.

Christina b

Jul 12, 2014

Thank you Kim Cotter. I had been to many other dealerships debating on a new, different type of car or purchasing another Mercedes. I really believe the experience of shopping at the dealership and the quality of their new cars made my decision to stay with Mercedes rather easy. Kim cotter was exceptionally patient and in no way pushy. When the decision was made they found my car and called me when it and the paper work were ready. Very easy ,no hassle ,no stress. Thank you, Kim!

Sina

Jul 8, 2014

This is the first time I had a positive experience purchasing a vehicle. The sales, finance, and the rest of the staff displayed stellar customer service. I would definitely recommend this dealership for your next car buying experience.

Jim and Darlene Varney

Jun 21, 2014

Sarafin was an excellent salesman. He was personable, patient, and worked hard to get us the best value for our dollar. Sarafin made the process of buying a car painless and even pleasurable. A true professional. We are enjoying our new Mercedes and will for years to come. We would definitely recommend Naperville Mercedes and Sarafin Avila to anyone looking for a rewarding car buying experience.

maureen getcliffe

Jun 18, 2014

Recently purchased a MBE350 Cab from Ed Franze and the team. My experience was fantastic and down right impressive. I test drove the car and one week later drove off with it. The transaction was hassel free and the experience was pleasant. I am a brand ambassador for MB and will continue to purchase your products in the future.

Benz Lover

Jun 12, 2014

One of the most painful buying experiences I have ever had purchasing a new vehicle

Big bill

Jun 10, 2014

This is the 3rd car that I have purchased from this dealership. They are not high pressure, they respect that your time is valuable, and don't play the ask my manager game. This last purchase took about 3 hr total. And I will be back when my wife's car needs to be replaced. I shopped the other German made cars and compared options and price and Mercedes Benz was the best overall value for my dollar.

Rich W

Jun 4, 2014

We purchased a C300 from sales associate Mark Curtis and were extremely pleased with his professionalism and the deal we got on the car. We were considering a couple of other vehicles, but Mark (and the aggressive pricing) made the difference on our deciding to buy from Mercedes of Naperville. It was a much better deal that we could find on the A4 Audi which was actually our first consideration. Audi was just too pricy (hard to believe a better equipped Mercedes was a better deal)!

Minnesota Margie

May 30, 2014

I was dealing from out of state and was given very precise information about what the process needed to include. Everyone I dealt with was prompt in either answering a call or made very timely call backs. I began the process on a Friday morning and was able to pick up the vehicle on Saturday. It was an efficient process with Gary, Moe and Amy all working together extremely well. I love the vehicle and wouldn't hesitate to either refer someone to this dealership or purchase a vehicle in the future.

JayCee

May 28, 2014

I recently bought my first Mercedes at MB of Naperville and found the experience to be very enjoyable. It's no secret that the cars sell themselves, but the difference in where you buy yours depends on the people you deal with. Our salesperson, James Jayjack, demonstrated the product knowledge and personality that helped make the process go as smoothly as possible. I purchased the car I wanted at a fair price and couldn't have asked for better treatment from James and the rest of the Naperville team.

Darin D

May 11, 2014

This is a Top Notch Team at Naperville Mercedes Benz. You can trust that the Sales Associate, Elmis, to the General Manager Mike T, and Jimmy in Finance to take care of your needs in purchasing a Mercedes Benz. Buy your next car at Naperville Mercedes Benz.

Connie Kuczek

Apr 30, 2014

John Kukulka was very helpful when I brought my car in for service. I would recommend John to anyone who brings their car in for service.

PeggieC

Apr 30, 2014

These people are simply the best. Elmis Figueroa, Mike Teggs and the entire team are at your service always. This is my 2nd purchase dealing with Elmis. He is hard working, honest and always looking out for your best interest. Elmis helped me trade in my damaged Mercedes for a new one and they could not have possibly been of better service. These people truly go above and beyond the call of duty. I will never buy a car anywhere else. I trust them!

Doug

Apr 12, 2014

We have purchased 5 cars over the last 3 years from Elmis Figueroa and Naperville Mercedes. He is great to work with, always recalls details about us and our likes and dislikes. I feel like he has always given us a fair price. We are also very pleased with the attention we receive in the service department. Mario is excellent. I last saw the service and sales floor when it was being remodeled so it was under construction.

Branch

Mar 29, 2014

My husband and I recently purchased a 2014 E350 Mercedes-Benz from Mercedes Benz of Naperville. The experience that we encountered was impeccable. From the time we walked through the door and until the deal was completed, the Naperville team were very professional, courtesy, kind, and extremely friendly. We were truly impressed with our car purchasing experience and Mr. Curtis, our sales associate was very intent on making sure that all our requests were fulfilled. He even search and found exactly what we wanted in another state to ensure that we were satisfied. We truly appreciate all the individuals at the Mercedes Benz, especially Mark, Mike, Michael, Amy, and Gilberto for making our car purchasing experience a great success and we look forward to coming back to purchase another vehicle in the near future.

PeterUbers

Mar 27, 2014

An excellent sales experience with ed, bought a 2014 e550 from him and he was extremely professional and efficient. Also Mario Giannese in service is spectacular and the reason I'll keep coming to naperville Benz

TRob

Feb 23, 2014

What a joy it is to really work with a group of folks that listen to your concerns, needs and desires. I loved my sporty mercedes benz but realized it was not conducive to my current needs and environment. While visiting the Mercedes Benz service department I happened to mention my challenge knowing that I still had months remaining on my lease. The sales team at Mercedes Benz offered for me to come in and talk to them about getting me into the right vehicle with out having to give an "arm and leg". From the manager down to the sales team they made it happened and i am now driving a new mercedes benz with joy in my heart and a comfort level "second to none". Thank you Mike, James, John, Gill and Jimmie.

J Parker

Feb 11, 2014

I recently worked with Ed Franzen of Mercedes Benz of Naperville to purchase my new 2014 E350 4MATIC. ED was professional as usual and we made the arrangements over the telephone. Ed was courteous, professional, and has a GREAT sense of humor! There have never been any surprises during my third purchase with Ed. I discussed what I needed, gave a price range and a list of features. I arrived at the dealership, viewed the automobile and had the pleasure of meeting the GM, Financial manager and drove off in style in the new ride. Bottom line, if you are looking for a smooth, no haggling, honest, and fun car buying experience, visit Ed and the team at Mercedes Benz of Naperville.

MB Family

Feb 4, 2014

I have been going to MB Naperville since 1995 and have worked with Ed Franzen since then. Ed and the rest of the Naperville team from the branch manager, finance team, services and of course Ed have been a pleasure to work with. They know what I like and does not waste my time with up selling or cross selling things or models that don't apply to me. I have purchased my last 10 vehicles from Ed and will continue to do so for as long as we leave in Naperville. A week ago, I just traded in my old E350 for a 2014 and my son's C300 also for a 2014. My wife drives the GLK350, a 2013 model and she lives it. Most of all, the family lives the great services from sales to maintenance. Keep up the great work, Ed and team.

First MB!

Jan 31, 2014

MB of Naperville is professional, friendly, knowledgable! This is our first Mercedes and while the wait for my 2014 C250 took a little longer than anticipated (we ordered it exactly the way we wanted it), it was well worth the wait! James Jayjack is the ultimate "sales" person--he listens and figures out immediately what is important to his customers. ( The roses were a special surprise when I picked up my car!). I would recommend him and this dealership in a heartbeat! Thank you! p.s. the only reason for the "good" rating on the facilities was due to the construction going on.....otherwise, this would be a perfect 10!

MB Loyalist

Jan 30, 2014

I bought a 2014 E350 Wagon and was very pleased with the overall experience and professionalism. The only issue I had (which is true of every car buying experience) was the bottleneck in completeing the paperwork. You have multiple sales people doing deals that get directed to one person doing the paperwork. It's like having one toll booth open on a 10 lane toll road. Post purchase follow up has been excellent. I have bought several cars from this dealer and find their customer focus very satisfying.

Kelly Liao

Jan 28, 2014

Thanks to Adam Broadus for servicing me he did a great job and was very considerate and kind, and he seems to know exactly what he is doing.

RomiB

Jan 28, 2014

Fantastic experience with the dealership and the salesperson. I purchased a brand new 2014 E350 on January 11, 2014. My sales person was Ed Franzen. It was literally a zero pressure sales job. I came in using a Costco referral and Ed gave me a Costco discounted price. In addition, he took a little bit more off. I had done my homework and searched many internet sales sites and discussion boards and knew roughly what to expect price wise. I probably could have haggled for a bit more off, but the buying experience was made so pleasant by Ed that I felt those extra few dollars were well spent. In addition, during the sales process, I needed to get the car I had driven to the dealership back home so I could drive my new car back. Normally my wife would have done this, but she had a prior obligation. So Ed followed me to my house and then took me back to the dealership. Very convenient and stress reducing. Also, although a small thing, because they were busy, I was there for a little while longer than I had anticipated. By that time my phone battery had started to die. Even though most of the people there had iPhones, Ed was able to dig up a micro USB cable for me to charge my Android phone. So I sat in the lounge, ate snacks and charged my phone until I was called to the finance person's office. It all went very smoothly. My wife appreciated the dozen long stem roses also--nice touch. As for the service department, to date we've had nothing but good experiences with them with regards to our present R350. Loaners available when needed and friendly thorough service. All in all, highly recommended.

Satisfied Buyer

Jan 28, 2014

Recently purchased a used car. Excellent customer service by Sales, Finance and overall. Very nice,clean, and comfortable facility and courteous, personable, and responsive people. Would recommend them to anyone looking for a used or a new car.

Ron Thomas

Jan 23, 2014

I leased a Mercedes ML 350 last week at M-B of Naperville. Elmis searched and searched until he found what my wife was looking for. It is such a pleasure doing business here. Everyone is so friendly and helpful. This is my second car from here and it won't be our last. Thanks again Elmis, and Thank You to everyone at M-B of Naperville.

RichL

Jan 22, 2014

My wife and I just purchased a used 2013 C300 from Adam Broadus. Although we've only had it for a little over a week, we are very happy with it. The entire process was great. Adam gave us a great test drive and was enthusiastic without being pushy during the sales process. He was very professional and easy to work with and got us a car that we hope to be happy with for a long time. After making a deal, the process was smooth and easy. The dealership had everything taken care of and after everything was signed, Gil gave a great overview on how to use all of the bells and whistles. This was our first experience with Mercedes-Benz of Naperville. When we are ready to start looking for a replacement for our other car, we're definitely going to give Adam a call.

Mike

Jan 21, 2014

My wife and I have never owned a Mercedes until our recent visit to MB Naperville. Adam Broadus was most helpful. This guy knows more about the car than anyone I have ever met. The best part is that he was able to carefully explain to both of us why it was important to us. He didn't play "car buying games" like I have dealt with previously when shopping. Nice guy and nice team at Naperville MB. I will be back. Beth & Mike Reese

dayear39

Jan 18, 2014

I wanted to provide some feedback to those who are looking for a new Mercedes Benz. My experience with Naperville Mercedes Benz (Illinois) was outstanding from the first day I contacted them to their on-going follow-up to make sure I am consistently satisfied with my purchase (2014 E350). My salesperson was George Katsivalis and he did a wonderful job in assisting me. I was looking for a specific color car with certain options that I really wanted and George was methodical in researching and finding this car for me. He was patient with my requests and was constantly communicating where he was in the process. He also did not, at any time, try to sell me on anything that I did not want. George, and the entire M-B staff, made this car buying experience the best I ever had. Thank you.

Walter Fuller

Jan 7, 2014

Dana Daw and the whole staff at Mercedes of Naperville were out standing!!! Dana followed through on everything she said she would. Also she worked hard and had the car I wanted in ahead of schedule!!! Thanks again Dana Walter Fuller

JEDV_SLK

Dec 12, 2013

My husband and I checked several dealers trying to find the right car for us. Frank Paganis was so helpful and patient with our questions we decided to drive 30 minutes farther to purchase our SLK from him. The experience was great!!!

Lynn B.

Dec 3, 2013

I just leased a Mercedes C300 and had a great experience. Everyone was professional and I really appreciate the help from James and Ed. I look forward to working with them in the future and highly recommend the dealership. Also, love the car.

Shelly

Nov 23, 2013

Dont just believe on positive review. I had worst experience on my life with Mercedes Ogden, Naperville. My small kids and wife feel cheated, they were part of the entire car buying experience. Mike Bank and Mike Degge, they agreed to trade my old E Class Mercedes Benz with New Mercedes ML- 350. We negotiated the price, got the ride in the car they were selling to me (New ML-350) It had package including Blind Spot, we paid the money and got the registration done. In the evening we got he ML-350 delivery and realized within 24 hours that they have given different car and it is without Blind spot, I reached to them and was shocked to see the attitude. They asked us to pay addition money to get the blind spot or make our choice of sending email to corporate. My family is dispersed with the experience, we feel like cheated. Do we need to read every things written in warrantee to agreement to checking every part of the car if it is same in line to agreement.. does not sounds right. I would never recomend this dealership to anyone.

Damian Gerard

Nov 18, 2013

I give this dealership two of five rating stars. One because they did in fact have the car we talked about and another because they sold it for the amount we agreed. Every other piece of the transaction has been a mess, rife with lies and misrepresentations. They knew we were taking a train from St Louis, but we still had to wait nearly 4 hours for them to get the paperwork in order. They said the paint was near perfect, but we found 4 scratches, obvious ones, within the first few minutes of looking it over. They said they had an extra key and the maintenance book, but couldn't find them. After promising them every day for a week, and me calling every day, they finally showed up about ten days late. They promised to send the plates, but it is now two weeks and we don't have them. I hope this note doesn't keep them from sending my plates, for which I have already paid!

Jas & Dotty

Nov 14, 2013

Can't say enough good things about the way Mercedes-Benz sales & leasing associate, Adam Broadus, dealt with us. We are the proud owners of one of those new 2014 Mercedes-Benz CLA 250 autos. Fabulous! Buying and leasing of cars has never been a pleasant experience for us. We always get stressed. However, Adam proved to us that it can be an okay experience. From the time we ordered the 2014 MB CLA from Mercedes-Benz of Naperville, IL in July 2013 until delivery on November 7, 2013 we were pleased with the customer service...thanks to Adam. He kept us apprised as to how our order was progressing and once the new 2014 MB CLAs arrived Adam gave us not one but two lengthy test drives. We couldn't wait for ours to arrive. And, Gil made sure we had his 101 short course regarding the operation of the CLA down pat before we drove home. Also, Amy graciously walked us through the financing arrangements. Bottomline: It was a long time coming, but we now have our Mercedes-Benz! It's a delight to drive! Awesome!

IPT Charles

Nov 10, 2013

Dealer spent several hours helped us getting the trade-in car tittle done, sending technician over to help setting up the garage opener, and overall a very pleasant experiences (actually the best service we've ever experienced).

Lovethecar

Nov 4, 2013

I could not be happier with my experience at Mercedes-Benz of Naperville. They were wonderful in every way! I worked with George Katsivalis. I remember calling the dealership asking about a car that my husband and I found online. We were on Ogden car shopping and saw this car last minute. When I spoke with George I asked him if this car was still in the lot. He said yes and I told him "ok I am on my way". I showed up only about 10 minutes later and George was there ready to greet me. He even put the car in the wash for me before I went to see it. I told him that we had seen the car at another dealership and that we were very interested in purchasing this vehicle. He never pushed any other cars on me. Instead, I received all paper work regarding the car I wanted (carfacts, orginal window sticker, Kelly blue book report, etc) I left that day because we had a car appointment at a different dealership to see the same car, same price range, but in the color I wanted. WHAT A MISTAKE TO LEAVE! The other car was the same price and in terrible condition. The dealer there just wanted a sale and all I could think about was how professional George was and what a completely different atmosphere Mercedes-Benz of Naperville really is. Needless to say we went back to Mercedes-Benz of Naperville. George did tons of research on the car I went to see. Telling me that the other vehicle had been on there lot for months! I was so thankful that the car was still there after the weekend. My husband and I could not be happier. I had to take the car in for an antennae that was missing and they have me a 60 day warrently. Everything is covered! I even got a rental which was just an unbelievable car. A C class 2013 Merdeces-Benz. When you buy a car with them then you really can't go wrong!

Earl & Paula

Oct 3, 2013

Knowledge, professionalism, efficiency, patience, and caring attitude are all qualities you will experience during your shopping, buying and driving away from MB of Naperville in your new Benz, the Best auto you will ever purchase! You can find this very fine automobile at any Benz Store, but you will only find such a fine staff at Naperville Mercedes Benz.I have always said, "I hate buying a car," but not any more. The process was efficient and painless. A tip of the hat to Serafin, Jimmy, Gil, and the the most competent GM - Mike Tegge that we have ever experienced. We love our new Mercedes, we are repeat customers, and we will continue to be.

DonHeat

Sep 24, 2013

I know Mike Tegge, General Manager, personally due to our children having played sports over the years. I was looking for a couple of Mercedes vehicles and reached out to Mike with fairly clearly defined needs. Mike and his team (Gary, Greg) were very responsive and professional in all of our dealings. I have had my new vehicle now for two weeks and am really enjoying it. The buying/credit process was very easy and they worked around both my busy schedule as well as my wife's. Much communicaiton was done via email and phone which served my needs very well. We will be sure to go back in the future to Mike and his team.

Robin H.

Sep 15, 2013

Great experience at this location. Ed the manager was the best person to do business with!

Jeff D

Sep 11, 2013

The old adage putting customer service first certainly rings true in this case. We just bought a 2013 M Class 350 SUV. I finally traded in my 10 year old Toyota and decided to buy our first MB. What a great vehicle!! We love it. Having tested the BMW X5 as well, this vehicle, the service and the professionalism of the Naperville team blew the local competition away. James Jayjack and the support team made the experience completely trouble free. We test drove the car and James gave us a great detailed quote for us to take home and decide. He was patient and helpful with our test drive and explained the features of the car that were of importance. James went beyond what I expected to receive in customer support. For example, he told us how to get a good pre-appraisal on our trade-in so we could better negotiate the trade or elect to sell independently. He also let us know that I was entitled to an employee benefit with my company that got me to a $2000 rebate. He did not have to do this but he did because he wanted to help us get the vehicle we wanted through a deal we were comfortable with. If you are thinking of a Mercedes, or have questions, do yourself a favor and give James a call. Thank you MB of Naperville!!!!

MissAbby

Jul 19, 2013

I purchased my ML350 at Mercedes Benz of Naperville few weeks ago.I was very impress and satisfied to the sales person ,Gregory Beyer who worked with us in choosing my vehicle. He knows everything!Thank Greg.

Larry & Ellen

Jul 2, 2013

I wanted to suprise my wife on her birthday with a new Mercedes GL450. I posted the information on line through cars.com and received a call from Michael Banks with Mercedes Benz of Naperville letting me know that they had several available in stock with the features we desired. Living in Deerfield the drive to Naperville is somewhat out of the way, but I was to learn that the drive was definately worth it. They had all of my wifes favorite colors and interior combinations. When she finally chose the GL450 that she liked best Michael cut us a very fair deal. They preped the car while we were signing the paperwork. When we went to take the car home it had a large red bow on the hood and they handed my wife 1 dozen long stemmed roses for her birthday. Nice touch!!! The car rides like a dream, the best we've ever owned. Hopefully, some day my wife will let me take it for a spin. (Probably on my next birthday.)

Robert

Jun 26, 2013

Ed Franzen and the entire Mercedes Benz Naperville staff were the best I have worked with. This was my first Mercedes purchase and it could not have been a better experience. The time they spent with me (including after hours) was terrific. They worked out a great deal and made sure I was informed about all of my financing, warranty and maintenance options. Ed and Gil separately went over all of the vehicle features, and Jimmy in financing spent the time with me to discuss all options and recommendations. I am very happy and excited about my purchase, I feel comfortable knowing I purchased a wonderful machine and investment. Thank you Ed and the entire Mercedes Benz Naperville staff for all that you have done for me!!! Robert

mcitino

Jun 6, 2013

Mike Banks was great guy, he really understands the customer concerns, and moved quickly to resolve it within his limitation. He even bought me lunch while waiting for my car, treated me like family at this dealer. Very down to earth sales staff, great people at this dealer. I could not see anything wrong in the process of purchasing a car from this dealer, I will be back for another. Mike

Emkay Inc.

May 23, 2013

Adam Broadus was courteous, professional, and provided me great follow-up every step of the way as my factory ordered vehicle was progressing through the production and shipping stages. He made the buying process a very simple process. He handled our VIP client driver extremely well and she was most appreciative of the customer service he provided.

Marlene Noe

May 17, 2013

Purchased my first Mercedes from Gary Knapp. He made my buying experience great. Called several times to tell me about vehicles I might be interested in and e-mailed the information to me. Made an appointment and was glad I did. His personal touch made me feel that he was the person I wanted to deal with. He made my buying experience a pleasure. I was explained everything. Treated just great by all of the people working there. I would certainly recommend Gary Knapp for anyone who wants to have a great buying experience of a Mercedes. Gary can make buying your Mercedes a comforable one. Thanks again Gary for your help. I will certainly recommend him to anyone.

Alex.G

May 14, 2013

Gregory Beyer was great to deal with and received good price. Greg did a great job of working with me. I really appreciate Greg for his patience and time.It was pleasing service and experience

MPanek

May 14, 2013

I rarely write reviews, but I felt my great experience with Mercedes of Naperville warranted a great review. James Jayjack was a fantastic sales person! He found exactly what I was looking for and was patient while I made my decision. Having visited many dealerships, a large part of my buying decision was because of James. I am very happy with my Mercedes purchase and would gladly purchase from this dealership again.

Old Gearhead

May 9, 2013

Ordinarily I'd not write, since most of MB of Naperville's reviews are positive, but my experience buying a new C300 4Matic deserves a few comments. First, Elmis Figueroa is as good a sales professional as I've met in 35 years of buying new cars. He's both knowledgeable and personable without being pushy. Second, while I didn't expect the kind of pricing I would look for from a high- volume basic transportation dealership, MB of Naperville will work with you on price, especially if you've got a nice trade, and there's no add-ons or other surprises between agreeing on a price and taking delivery of the car. A note about the car itself- I researched and tested the Infiniti G37, Cadillac ATS, BMW 3 Series, Lexus IS, and the Mercedes C300. To be honest, they're all good cars, and none of them are perfect. However, my wife and I both agreed that the Mercedes best met our considerable expectations, and as for the buying experience, again, I was impressed with MB of Naperville, and I don't impress easily.

Omoplata

May 9, 2013

My experience was great at Mercedes-Benz Naperville! I found the GL450 that I was interested in looking at and taking a test drive with. Shot out an email to get some more information about it. My salesman, Gary Knapp emailed be back with all the info I wanted and needed. Most of my correspondence was through email, until I got to the dealership. Gary was very courteous and informative! We struck a fair deal, and closed the deal and finished the paperwork that night, despite having to stay late! Gary and the rest of the Mercedes-Benz Naperville staff were awesome and friendly! I whole heartedly recommend MB of Naperville, and I will definitely be calling Gary up when it is time to make my next Mercedes-Benz purchase!

Asher Dan

May 4, 2013

I just recently recently purchased my first Mercedes car. Its C300 Sport and I am so liking it very much. In the process when I bought it, I met with Gary Knapp and Mark Curtis who were very accommodating and have been so pleasant to talk and deal to. I really appreciate Gary Knapp for his patience and time. It took me forever to decide which of color and model to to get but Gary has been very helpful in assisting me decide. The entire buying process was very smooth and easy. Everything has been well presented so at the end there were no surprises. It was a very good experience for me and everybody were so nice. You will feel like a really valued costumer. Before I took the car home, somebody has to sit down with me, explaining me the use of each features. They gave me a good deal! At the end, Gary handed me a dozen of red roses for my wife since my wife was not with me when I bought the car. It was a pleasing service and exprience.

raj

Apr 25, 2013

Adam did a great job of working with me to ensure I received a fair price with all the options in the vehicle

Metrail Rider

Mar 31, 2013

When I came into the dealership, I was greeted by the sales person whom I have been in contact for a particular car. All the questions that I did have, the sales person has answered to me but also was classy towards other car manufacturers and models of other firms, which made me realize and understand that it is not just about the car that I was purchasing but also I was becoming a member of Mercedes Benz family of car drivers. If I had questions in relation to technical review of the vehicle, questions were answered. If I wanted to take a car for a test drive, I was able to do that with all the possible road situation combinations. All the features of the vehicle were explained to me very thoroughly so that I could try them myself as well as see if all that was sold has worked. I would strongly recommend this dealership and sales person for contact on any future purchases as well as taking a look at the best prices on the market for cars being sold outside of Chicago area in the suburbs.

PB

Mar 20, 2013

Ed was great to deal with, no hard selling and received a great price. Started out with a search for a used vehicle, Ed tried to locate one with our needs but at the end we went with a new vehicle purchase with a great deal.

prajig

Mar 20, 2013

Ed was great to deal with, no hard selling and received a great price. Started out with a search for a used vehicle, Ed tried to locate one with our needs but at the end we went with a new vehicle purchase with a great deal.

Tom Ciardiello

Mar 15, 2013

I recently purchased of my second Mercedes-Benz E Class. If you are in the market for a luxury vehicle that has the right mix of sportiness than the E Class is your car. As for the place to buy that car; its clearly Mercedes of Naperville and the sales consultant to work with is Michael Banks who is supported by a man of equal integrity and concern for the customer, his GM Mike Tegge. They are clearly the most honest and fair people I've worked with in this industry. The relationship does not end when you drive away in a great car with an equally impressive deal, it continues with support after the sale. Michael Banks is simply a tremendous individual that cares about his customers and will literally do whatever it takes, whenever he has to in order to ensure customer satisfaction. If you are looking for a sales consultant that will return your messages, whether by email, voice or text and work to ensure you are happy, before, during and after the sale there is only one choice and that is to see Michael Banks at Mercedes of Naperville. In the end you'll have a great car and a new friend.

tntfamily

Mar 15, 2013

I recently purchased of my second Mercedes-Benz E Class. If you are in the market for a luxury vehicle that has the right mix of sportiness than the E Class is your car. As for the place to buy that car; its clearly Mercedes of Naperville and the sales consultant to work with is Michael Banks who is supported by a man of equal integrity and concern for the customer, his GM Mike Tegge. They are clearly the most honest and fair people I've worked with in this industry. The relationship does not end when you drive away in a great car with an equally impressive deal, it continues with support after the sale. Michael Banks is simply a tremendous individual that cares about his customers and will literally do whatever it takes, whenever he has to in order to ensure customer satisfaction. If you are looking for a sales consultant that will return your messages, whether by email, voice or text and work to ensure you are happy, before, during and after the sale there is only one choice and that is to see Michael Banks at Mercedes of Naperville. In the end you'll have a great car and a new friend.

SylviaP

Mar 6, 2013

The staff at this dealership is so impressive. Due to a scheduling conflict, I was unable to get to the dealership when I wanted to. No problem - - they picked me up with the car and I immediately saw how beautifully it drives and how well it was maintained. I particularly commend Ed Franzen who immediately replied to my email and helped me to purchase my dream car - a Jaguar! Special thanks also to Mike & Jimmy who walked me through the purchase. This is the way to buy a car AND the place to do it!

Dr. Manish P

Feb 26, 2013

Awesome car buying experince. ED and Matthew were great.. I did everything via email and Phone.. Great company to work with. Reapeat customer!!! Staff is great.. Very hassle free!!! Love the new GL

Deno K

Feb 10, 2013

I purchased a 2007 BMW 328i convertible. This was a most pleasant and most efficient car-buying experience. I have bought 4 cars from their organization (Autonation) and they have always been professional, fair and most accommodating. James Jayjack (Sales Rep) and Jason Boyles (Sales Manager) were the best. James went the extra mile. I travelled to Naperville from Madison, WI and the car was exactly as described. I had the car inspected by BMW and the car was in exceptional condition. I received a better than fair purchase price; I looked at similar cars at BMW dealerships that were priced considerably higher and were not as nice as this car. They also provide a no-deductible 60 day comprehensive warranty with each purchase. I left there with peace-of-mind and feeling very confident that I had made the right choice. I will return in the future as well as refer my friends and family to Naperville Mercedes. Please ask for James Jayjack.

dkaregeannes

Feb 10, 2013

I purchased a 2007 BMW 328i convertible. This was a most pleasant and most efficient car-buying experience. I have bought 4 cars from their organization (Autonation) and they have always been professional, fair and most accommodating. James Jayjack (Sales Rep) and Jason Boyles (Sales Manager) were the best. James went the extra mile. I travelled to Naperville from Madison, WI and the car was exactly as described. I had the car inspected by BMW and the car was in exceptional condition. I received a better than fair purchase price; I looked at similar cars at BMW dealerships that were priced considerably higher and were not as nice as this car. They also provide a no-deductible 60 day comprehensive warranty with each purchase. I left there with peace-of-mind and feeling very confident that I had made the right choice. I will return in the future as well as refer my friends and family to Naperville Mercedes. Please ask for James Jayjack.

Andrea and Dawayne

Feb 1, 2013

My husband and I were looking for a quality pre-owned suv and like most others we went around to regular big named dealers and was treated like cattle. We saw an ad for a suv at this dealership and was in and out, financing and all, within 2 hours. They, Ed and Jim the fiance manager, treated us like humans and made us feel good about buying from them. And we didn't even purchase a Mercedes! Most people think dealers like this are out of their league, but I will forever go to them for any and every car need from now own instead of being treated like the herd.

Real Estate Broker

Nov 27, 2012

I am in sales. I wanted a new/used Mercedes, firt time buyer of Mercedes. I was a bit skeptical at the cost of the brand, boy, was I off point. I picked up a 2008 C350, 18K Mi, loaded upgraded Navi system. The price was about 50% off the new car price. How do you beat a car this clean, this nice, at the price? The sales staff was great and the F+I staff were awesome. Last itme I felt this good I bought 2 Motorcycles in one year. I will be back for my upgrade and my service until that time.

Emmanuel

Sep 11, 2012

Been in the market for a well priced used car for a while now, found an exceptional used passat W8 well priced & w/low miles, called in spoke to Gary Knapp & scheduled same day test drive. By far the funnest & unique test drive I've ever been on (try it to see). Gary was the friendliest dealer I have ever encountered and I felt no pressure at anytime and even though the car I was interested in was lower than 10 grand, I was treated as if i was buying a brand new E55 AMG Mercedes, and even though I did not buy I still highly recommend checking this place out and talking to Gary to get the best buying experience period.

Not to easy to please

Aug 18, 2012

This was the most pleasant car buying experience of my life. Every person at Mercedes of Naperville treated us with friendliness, honesty, and respect. When we left, with our NEW used car, our salesperson, Michael gave my wife a bouquet of flowers! Very happy with our car, our deal and the professionalism that we experienced at this dealership. I would not buy a car anywhere else.

kgename

Aug 17, 2012

From the first greeting by Elmis, until the time we left the dealership with our new car (a couple of days letter), we had an outstanding experience. We were greeted promptly. No pressure, just good conversation and friendliness. We worked with two different sales folks, and they were stellar. Extremely knowledgeable about the cars, and we never felt rushed. We would have no hesitation recommending this dealer to anyone.....

CjBenz

Aug 9, 2012

The service Department is curitious and knowledgeable and very informative about the history of their product very detailed about what services was done on your car and what has to be done its good to know that there is someone there that can help all the time.

sjfarbs

Jun 6, 2012

This is one I wish I could do-over. Adam in sales was really great and really tried hard to make me happy. But the overall experience was a nightmare.Purchased a CPO 2010 E350 Coupe. When the car was presented to me after the sale it had a large scuff on the rear driver quarter by the brake light, they acted surprised and took it back and buffed out the scuff. Under the scuff was a fist sized dent ! Jason the sales manager said a car can be CPO with some minor dings and dents, really? This was a fist sized dent!!! He also knew about the body damage at the time of the sale. Their solution was to split the repair with me. I figured it was as good as I was gunna get, so I agreed. Adam delivered the car to me the next week, body looked great. But 3 of the 4 rims had significant rash on them , drivers front and rear and passenger front, in my opinion screamed of a car wash gone wrong. The rash was consistent in size and location on all three wheels and heavier on the drivers side.They denied accountability on this and told me there is nothing they are willing to do to rectify this situation.******UPDATE**** The General Manager of the dealership was called by Mercedes USA on my behalf, since bringing the GM up to speed he has offered to make everything right at all costs! This restores my faith in dealership.I truly believe this was really a situation where the Sales Manager was protecting his interest and profit margin, which I understand to an extent. I am very pleased that they are doing whatever it takes to make my experience a good one. Through this all Adam Broadus has been amazing, and doing everything he could do to make sure I was happy!! Good save guys.

Aweems1

May 14, 2012

I recently reached out to Michael Banks when I was ready to purchase my 2012 C300 4MATIC. Michael Banks was courteous, professional, and has a GREAT sense of humor! There were never any surprises during our car buying experience, which happens too often when purchasing a vehicle. I had a list of features written down on a tiny piece of paper that I wanted in my vehicle, which I never even showed him. He somehow must have glanced at it because when I was about to run off my list, he already had the car with said features, in my color preference, waiting outside for a test drive. Bottom line, if you are looking for a smooth, no haggling, honest, and fun car buying experience, visit Michael Banks at Mercedes Benz of Naperville.

aweems1

May 14, 2012

I recently reached out to Michael Banks when I was ready to purchase my 2012 C300 4MATIC. Michael Banks was courteous, professional, and has a GREAT sense of humor! There were never any surprises during our car buying experience, which happens too often when purchasing a vehicle. I had a list of features written down on a tiny piece of paper that I wanted in my vehicle, which I never even showed him. He somehow must have glanced at it because when I was about to run off my list, he already had the car with said features, in my color preference, waiting outside for a test drive. Bottom line, if you are looking for a smooth, no haggling, honest, and fun car buying experience, visit Michael Banks at Mercedes Benz of Naperville.

Kurt holzinger

May 11, 2012

John in service! Is excellent ! I have been going to the Naperville service department for years and I would like to commend John your service writer !! He is honest, professional and more than efficient!! I recently had my 2008 C350 serviced and I can't be more satisfied in the service that I have received and the great customer service that I have received from John! Thank you!!

Kurt lee

May 11, 2012

After years of brining my vehicle to the Naperville location I can't say anything but excellent job to John in the service department! He is nice, listens to his customers, is professional and at the very least excellent! He always treats me with respect! Great job John!! Thank you!!

Dennis

Mar 31, 2012

I had an excellent time at Mercedes Benz of Naperville and with the salesman Mike Banks. Going from a Waukasha Wi dealer and getting awful service to going to this dealer was like day and night! I went there to look at a Cadillac and it was everything they advertised it as, unlike other dealers around the area. I was very impressed with the facility and vehicle, especially the 2 month warranty! Because of all of this, I bought the Cadillac that night and have been happy ever since. There's a lot of dealers out there, but this one stands out above the rest. You won't be wasting your time!

I do not have a nickname

Mar 19, 2012

Thank-you Mercedes of Naperville for the outstanding process of buying a new car! I have been a Mercedes car owner for 15 years. My car was a 1997 C230 with 212,126 miles. It was the best "a little tank" with superior performance! I had been researching a new car and knew I would purchase the E350. Mike Banks did a great job as the sales rep. The manager, Mr. Boyles and Ralph also were very informative. I have been a loyal customer and hope this Mercedes car will be as awesome as my 230! Thanks again for your assistance and the beautiful roses. Sincerely, K. Petrasek

peanut

Mar 10, 2012

Great, If I should ever get another mercedes benz I would go to the Naperville dealer again.

dbpaut

Jan 31, 2012

In the past I have purchased three cars from dealerships where Adam Broadus was the salesperson. He has always provided exceptional service in explaining the features of the vehicle. His knowledge of cars is truely exceptional. Adam has patiently and professionally led me through the purchasing process and ensured that the financing and vehicle were exactly right for me. The next time I am in the market to purchase a car it would be a pleasure to work with Adam at Mercedes of Naperville.

Dhaywood

Jan 20, 2012

I gave all five stars because the service I received at the dealership(service dept) was simply outstanding!!! Don Pagano went above and beyond the call of duty!!! Don Pagano is a huge asset to Mercedes Benz of Naperville. Don was very knowledgeable,patient,courteous,and professional!! Don Pagano is worth all 5 stars!!

Mariah107

Jan 20, 2012

I have taken my Mercedes Benz to several dealerships and none of them can compete with the outstanding service that Mercedes of Naperville provides! Don Pagano is the reason why I continue to take my vehicle there! Don Pagano provides award winning service everytime I go!

Steve Golfer

Jan 14, 2012

Buying a new car is never easy but Mark Curtis lived up to his promise of making the experience simple, fair, and all parties were satisfied at the end of the business transaction. If youre in the market for a new ML350 I would reach out to Mark.

Ken Koranda

Jan 7, 2012

I have had the servicing on my cars handled well for years by Don Pagano at Mercedes Benz of Naperville. He has always been attentive, knowledgeable, and ready to schedule an appointment for me even on short notice.

maiangel

Dec 12, 2011

My car buying experience at Naperville Mercedes-Benz started on-line with SalesmanMichael Banks. I told him that me and my wife would be there in about 45 mins,he had the GLK350 cleaned and ready for us when we got there. We went for a test drive, my wife loved it alot.The pricing was great and they gave me a good price on our trade-in.Mike explained all the GLK features in great detail. A very professional experience.

jsteiner

Dec 1, 2011

Buying cars can be intimidating; however, my wife and I had the pleasure of working with Ed Franzen this past week. I have purchased approximately 28 cars in my lifetime, and I can honestly say that you will not have a better experience from a customer service standpoint. Ed is patient, knowledgeable, and took the approach of "let's show you what we have, and YOU decide if it's the car for you." He showed us a handful of models, went through the test drives, and spent hours with us while we made our decision.And, Ed went beyond the sales piece - - while waiting to close, he offered to help with our move (new to area,) networking, restaurants, etc. Ed has a customer for life.

rchinth

Oct 8, 2011

Gary was very knowledgeable and patience with us.He worked with us to find the car that fit our tastes. He made it a enjoyable experience. We love the car and service has been awesome.

krahn1982

Oct 3, 2011

I had the best experience at Mercedes Benz of Naperville. It was the best customer service I have ever received from a car dealership. I went there to buy a Nissan Rogue that I had found online. They treated me as if i was buying one of their $90,000 vehicles! Ed Franzen and his team were the best. Ed wasn't pushy at all! He kept me at ease, was very kind, and their pricing was very reasonable. I went there knowing what I wanted and they did the job for me! I highly recommend anyone going to Mercedes Benz of Naperville, and if you do be sure to ask for Ed Franzen, He's the best!!!! :) Thanks for the roses guys!!!!

Rescuery

Sep 23, 2011

Great first time visit!....James Jayjack was my sales contact on 07/23/11, very professional and friendly. He knew the vehicle inside and out. Really went the extra mile the entire time. You could tell he was proud of the brand. He took his time with me and made sure I was happy. His follow up after the sale has been really good. Great guy....ask for him! Mike Townsend was the sales manager. He spent almost an hour with me assuring me of the brand quality. He presented me with a great offer and was willing to do what it took to get the deal done..impressive. He, together with James made sure the purchase process went smooth. Ralph in finance was great. Explained everything in detail. Ralph knew how to work with a business owner and made the process quick and painless, he really knows the process, very much a pro. Overall my experience was fantastic. James and the team provided the extra details that made the experience great. I will purchase again from them in the future!

kcordes

Jul 19, 2011

Purchased my car through MB of Naperville and my overall experience was very solid. My salesman (Adam Broadus) provided detailed answers to all of my questions about the car and also made sure the sales process went very quickly. Adam picked me up at the airport when I arrived to pick up my car, and when we arrived at the dealership, the car was ready and paperwork/processing also went very smoothly. I would strongly recommend Adam as a sales associate as well as this dealership.

jyoungfolk

Jul 6, 2011

I have only needed service/maintenance on my 2004 E Series 3 or 4 times, but at each visit I was treated with respect, explained the best service options, done in a timely manner, and confident that my car will continue to carry me safely through my travels!

Lillig3

Jun 11, 2011

Probably one of the best car buying experiences a person can ask for! Ed was awesome. The only disappointment was in receiving my title. I had paid cash for the vehicle and did not receive my title for almost 7+ months. The financing department dropped the ball in following up on the title delivery. It wasn't until I involved Ed Franzen that the problem was taken care of immediately. I have also had the pleasure of dealing with Ron in service. This guy is incredible. I have never seen a more organized efficient service department! Ron was friendly and informative of the services offered and done. Very happy with the overall Mercedes Benz experience. Marie Lillig

rckatz

Jun 11, 2011

I used to shop at more than one dealer when in the market for a new Mercedes until I met Ed. Once I got to know him I stopped price shoping. Ed is a very ethical man. He has always done everything possible to make sure that all my needs were satisfied and that the total buying experience was a pleasant one. Over the past several years I have bought about seven or eight new Mercedes cars from Ed and never had a bad experience. I have felt confident recommending Ed to my friends that were in the market for a Mercedes and have had good feedback from them.By the way, I have always had a good experience on the rare occasion that required a visit to the service department.I might add that this is not the most conveniently located dealer for me but the treatment that I get makes the trip worth while.

amysued

Jun 10, 2011

I stopped in to convey my interest in the GLK, how I did not want to buy brand new- rather a 'dealer' or 'executive' car- and there were only 2 options I wanted on the truck (didn't care about the rest). Naperville was the 2nd MB dealership I visited, I was in no hurry to purchase; had been emailing MB of Orland Park and St. Charles which I did visit. Ed informed he just received one that had 7k miles and the 2 options I wanted. I took it for a test drive and rather than waiting two more months, we ended up making a deal! No pressure, no rush, I got what I wanted and am happy. My son just bought an older used MB and we took it to Naperville for its first oil change.

frankienaples

Jun 10, 2011

I could not have been more happy with My experience at MB of Naperville. Given my high expectation of what the Mercedes buying experience should be, it was exceeded.I went it with the thought of buying a certified car and after being presented all the facts I ended up with a new E350.Ed has made me a Mercedes customer for life

rzapar

Jun 10, 2011

I have purchased several vehicles from Mercedes Benz of Naperville, Ed Franzen specifically. He has always been fair, honest and helpful during the negotiation process, has made sure we get a fair value for our trade-in, and always get the best price possible on the new vehicle. The business office has always worked to find the best possible finance options, and we have always received a full overview on the new vehicle before leaving the dealer. Whenever we need anything related to our purchase, regardless of lenght of time, Ed and the MB Naperville team are always willing to help. Service has always taken good care of us as well, always making sure we have a loaner when requested, and that we get timely status on repairs and get our vehicle back as quickly as possible.

vetofunk

Oct 14, 2010

After having only BMW's for the last couple years, I was worried about having a Mercedes and dealing with a new service department at a dealership we have never been too. During our first visit, the assistant service manager Ed came up to us with a great attitude and helped us with every question / problem we had on our ML350 (which we didn't even buy here). He was extremely helpful and even pointed out some issues we weren't aware of...all covered under the MB warranty.Any reservations I had going there were turned around by Ed...my wife even had the same experience working with him. It was very refreshing. I took our car back in yesterday when the parts came in and he was again amazing to work with. He makes there service department just as good as what I had with BMW. If you are going here for the first time, I would ask to work with Ed and I you will be dissapointed.

mercedes12

Nov 19, 2009

I was conned by the used car sales manager( he certainly fits the title; atleast i expected Mercedes would have some class) at Naperville dealership. Sold me a car by giving me false information. I have it in the email and made it very clear about what I was looking for in this car as I had X5 from BMW which these guys were up against. So they assured me and showed me some false document saying tires and brakes are new and it wouldn't have passed the certification if it weren't. I took his word and purchased 2006 certified ML 350, just after a month and 350 miles on the car my front tire blew, thanks goodness my family is safe but I had to go thru lot of inconvinience and when brought this to the attention of Steve Lajoya(sales manager), he got furious and started screaming and throwing fists and asked me to leave as he found my mild behaviour and confronting him with the truth ( that he lied to me for the sale and he owes me 2,285 $) was threatening to him and he would call the cop. He has behaved in the same manner in the past as well, which I ignored as I would deal with someone else. He as a person is very rude, liar...after selling the car, he doesnt remember having this conversation with me. Luckily i have emails that I sent to him. I will take this up to Media and ensure that thug like him are out of this business and not conning anyone of their hard earn money. I also learned that they did not offer me the national sale drive which they were promoting by offering 1.99% apr on car loan. Instead they offered me 5.9% because of which i told them i will get finance from another institution. 2 weeks later I received letters from 4 different banks indicating that this dealer had done 4 credit enquiries from 4 different banks , which I did not approve and it was done without my consent.This Dealer owes me $ 2,285( which is in writing in " we owe slip" from the dealer) as I overpayed them, thanks to their accounting system. I was told that the check would go out the next business day by fed ex which never arrived till date. I was promised of this on 30th October, they have been ignoring my call , I left several voice mails with the GM of this branch "TOSSO" who seems to be equally deaf.Hear this, I got the busted tire checked up at "Discount tires" and "SEARS auto center", they all show the tread reading at 5 to 5.6/32. I m not sure how Mercedes benz certified it at 7/32 which is minimum requirement standard fot them to certify a car. I met with their service manager after the tires blew out and he measured the tires in front of me which were 5-6. and he would still report as 7 to their corporate office(I reported this behaviour to their corporate office, they told me they cannot do anything as its individually owned) since initially they certified it by mistake, they are trying to cover up their mistake.The list goes on..I 'm looking for someone to step in and help me and all other customers who may have the similar issues at this dealership of fraud and malpractice.

jkoeh

Aug 21, 2009

Subject: Internet/Over the Phone Purchase of Certified Preowned MercedesElmis, our salesperson, was professional and sincere; he made us feel most welcome and appreciated for taking the flight in to Chicago from Ohio to pick up our CPO Mercedes R350. We had a great experience, we were picked up by the dealership staff at O'Hare, the car was exactly as described, the pricing was excellent, and we got a free full tank of gas for the ride home. Value added services and extended warranties were offered by the finance manager, Ralph, but with no particular pressure to purchase. My wife and I are just regular working people who were basically "blown off" by the local high echelon Mercedes dealership 3 miles from our home. I have no reservations recommending Elmis (630.688.2621) at Mercedes Benz of Naperville Il to anyone.

MB owner

Jul 14, 2009

Negative service review for Mercedes-Benz of Naperville. Since I usually do not have the time to write feedback, I will normally just take my business elsewhere if I still have issues after repeated attempts to solve them. In this case, I must take the time to warn the community about the repeated poor performance from the privately owned Mercedes-Benz of Naperville dealership.To start with, I am a long-time Mercedes-Benz owner, even tempered, and always conduct myself in a professional manner since I deal in an industry which relies on integrity and client service. I am writing this review after dwelling on this issue for a couple of weeks in order to be as objective as possible. My problem initiated when our S55 required air conditioner service after failing a second year in a row on a 95+ degree day. Our car is black-on-black. Since we experienced an unexplained several day delay in having our car returned from service in April 09, my wife checked Yahoo to see if MB of Naperville had negative feedback. Upon reviewing the several negative feedbacks, but seeing many stemmed from one particularly disgruntled customer, I called MB of Naperville to hear their response. Late in the afternoon, I had a lengthy conversation with a service representative about the negative feedback which included reviewing our car history and personal information. Her response was conflicting and included:1.I was not aware of any negative feedback2.people with problems are louder than satisfied customers3.we have no problemsSince the weather was still 95+ degrees and the MB of St. Charles could not take the car for three days, I reluctantly made a 7:15 am appointment for the next morning. My wife was at MB of Naperville at 7:15 am for her appointment and was asked by a service rep to sit in the waiting room while another customer was being helped. Forty five minutes later and after no attention she went and stood by our car in the service area. After another 5 minutes and still no assistance she had to leave so she wouldnt be further delayed for work. Our experience with the service reps at MB of Naperville is that they are very good at not making eye contact, not being proactive, and avoiding contact. After hearing of this incident from my wife I called MB of Naperville. I was connected to the same service rep I made the appointment with and she unapologetically told me that she couldnt send a porter out to pickup the car even though it was their fault. I explained that our car was black-on-black and that my wife is in business clothes which would make it very uncomfortable to return to the dealership during the mid-day heat. I also recalled our conversation from the previous afternoon. The service rep said she speaks to a lot of people every day and could to recall the conversation. Overnight, how does one not recall such a conversation when the topic of the conversation occurs the next morning?Service is extremely friendly until there is a problem, then the mood turns defensive and vague answers are provided. Some often used comments include: I dont know, we havent experienced that before, they (service manager) are currently on the phone or with other customers, we are short handed today There also has been a pattern of strong-arming to provide favorable service survey results. As of now we are very happy to be working with another MB dealer, an hour drive away, since they deliver the high standards of service and care one would expect from a Mercedes-Benz dealership.

gtdn02

Aug 4, 2005

I actually bought my car there and that's really where it all began.In one year my car was in there for service no less than 10 times. They did a horrible job with everything.Now they sent me a letter saying that I'm such a valuable customer they would like to buy my car back. Yeah buy for half of what is worth and jack up the price on a new car because they refuse to deal with new vehicles.I will never buy a car from any company within the Laurel family.

jb

Dec 29, 2003

Incredibly bad experience from sales. <br><br>Too worried about survey results with no interest in satisfying the customer.<br><br>Attempted to raise price at the last minute on a $60,000 car.<br><br>Made no attempt to resolve issues with desired DVD NAV.<br><br>Still wants to do business in future with no clue of why that would never happen.