Mercedes-Benz of Rocklin reviews

Tiffany

Nov 17, 2016

Absolutely love the atmosphere here, very friendly and I could enjoy my time to look around. Sale team is great they respect your time. No pushing, no stress, customers can make clear decision. The sale man I have is Mung Nguyen, he is sweet and friendly. Between 3 months me and my friend got both of us a car at this dealership. I would really want to just keep coming or telling my friend about the service from the best of the best. This Mercedes of Rocklin also have relationship with few other Mercedes dealers in Sacramento. Once you come, if you cann't find what car is specific for you, the sale rep. would help to find other alternative cars from those dealers and they just full the car in for you to test drive it.

chewblaka

Nov 13, 2016

I brought my vehicle in a couple of Saturdays ago. I had no appointment but was in the area and just wanted to talk to someone about the issues I was having with my car. I really expected that I would not be able to be seen, but the service staff made time for me and looked at my car. They diagnosed the issues and showed me what was wrong and told me what it would take to fix it. They were very friendly, knowledgeable, and they made the time for me and serviced my car. The whole experience was very positive. Thank you to Carolyn for getting my car serviced and explaining to me the issues with my car...and thank you to the professional and friendly service staff who tended to my car. If anyone has a Mercedes that needs servicing - then take your vehicle here if you want your car worked on by a professional team. Thank you!

ensleyv

Nov 9, 2016

Thank you for making my service experience a breeze. Even though it was a scheduled maintenance your service was professional and compete looking forward to my next visit. Thank you

KATHLEENKID

Nov 9, 2016

Our vehicle was experiencing loss of power and Greg Burnett recognized the problem immediately and schedule us for service the very next morning. Joey repaired our vehicle and we were on our way back home. Excellent service and amazing knowledge of Mercedes Benz.

terres0

Nov 8, 2016

I really appreciate the interest taking in making sure that my car runs, drives and looks good. I found this dealer very trustworthy and I always know that my car is treated like it was their very own.

gmagpa4

Nov 1, 2016

Colby is a delightfully knowledgable young man who went through all of the features of my new car. He really knows his stuff and is very patient. I love all of the things my car is capable of especially the safety features.

J & M

Oct 31, 2016

I wish we could add more stars! We have received excellent service from day one with both our vehicles. The attention to detail has not gone unnoticed. Thank you for you outstanding service.

HappyGLKOwner

Oct 30, 2016

MB service in Rocklin gives the royal treatment - appointments can be made by phone or on-line; you are met right away at your car when you arrive; if you wait, as we usually do, the waiting area is very accommodating - spacious, silent screen TV, Starbuck's mini-cafe; tables for working or couches/chairs for reading; lovely restrooms; and really good - and free! - coffee. Service attendants are knowledgeable and well-organized, anticipating your service requirements. A complimentary car wash is included if you wish.

whitsonjojo

Oct 30, 2016

Purchased my new c300 coupe. Came back to get all weather mats. Both experiences were excellent.All employees were very helpful and all follow up with Jeremy after delivery of my new car went smoothly. Jeremy delivered on all promises.

lsmithlbc

Oct 29, 2016

Mercedes of Rocklin takes great care of me every time I am there. Everyone is always so kind and welcoming. Brian Jackson was my sales person and he took the time to explain the features of my car and get me the best deal he could. I love my C300!

mover0

Oct 29, 2016

The sale was easy and financing was great. we knew what we wanted and the delivery and price were super. Salesman was very professional and helpful.

wkoliver

Oct 28, 2016

Car was done quickly, and problem repaired. Couldn't have been better! Free car wash is also a plus, and waiting area very high quality.

JERRYGRANGENT

Oct 27, 2016

My service representative was very nice, and very helpful addressing my concerns about the repairs ! The help with negotiating the repairs with the extended warranty co. were upfront, and I was always in the loop ! Repairs were done flawlessly, and in a timely manner !

ladypaula15atgmail.com

Oct 27, 2016

The rocklin service dept. is most amazing exhibited by Carolyn Jackson each visit and there were many with my 2008 cls550 Mercedes that I didn't purchase from Mercedes dealer they took care of me and always provided me with a new loaner so I wouldn't be inconvenienced she took customer service too an all time high.Carolyn advised too replace it to save me money and was able to get me an excellent deal on a beautiful up graded one .

SLA030353

Oct 27, 2016

i always recevie excellent service when I bring my car in for service. This last time I dealt with Mike Moreno and John Nishita both listened and resolved my problem.

napetrucela

Oct 26, 2016

My car had issues with aux battery plus it kept dying on me. Service department arranged to have vehicle towed to dealership and they evaluated situation almost immediately. Worked on vehicle changed battery, kept car overnight to test drive a second time to make sure all was well. Service advisor and even tow company were excellent.

anitachadwick

Oct 24, 2016

We have never bought a car sight unseen, but we did on this one! Very happy with Zachary Will and our transaction. Car was shipped to us from Rocklin to Southern California and we had a good experience.

drfgogani

Oct 24, 2016

We have been coming to Mercedes of Rocklin numerous years. Our experience has been outstanding. the customer service is excellent. Jim and Randy went above and beyond even after our sale was complete to help us in any question I had.Even when I came to purchase accessories for the vehicle everybody was helpful, welcoming and trying to help with my additional purchases. I definitely recommend my friends to come and purchase their vehicles here.Thank you

VICTANON

Oct 23, 2016

Whether we come in for a minor issue or a major service, Brandon is always helpful, courteous and often insightful. He puts his clients at ease and goes out of his way to provide an experience consistent with the brand, "Mercedes."I appreciate the loaner car too, for the convenience and enjoyment. They always seem to give me a new car whenever I'm in a loaner situation. Its like a free test drive and a way to experience their latest models. Thanks for your support and service, Brandon.

Peter G

Oct 22, 2016

After a bad experience with an ignition and supposed suspension problem which was resolved for a SL55. I had a very good experience with a S65 at Rocklin MBZ. And I highly recommend purchase and service at Rocklin's immaculate facilities.

Tom G.

Oct 21, 2016

Carolyn Jackson and the Service Team at Mercedes Benz of Rocklin were once again a pleasure to work with in making sure my wifes car is always in tip top shape! Thank you!

roberta.kuntz

Oct 20, 2016

We needed warranty work done. It was necessary to order a part, which they did, then we were notified, and the part was quickly replaced with no further problems and no hassle. Great Service!

nadeemdds

Oct 19, 2016

Had a very pleasant experience with my recent car lease. Tom Emerson and his team went above and beyond to make sure the process was smooth and time-efficient. All of my questions were addressed and I felt confident in my decision. They had all the technology, tools, and experience to make leasing easy to understand. I will be a continued customer because they know how to make their customers feel comfortable and are transparent in their dealings.

VCOHEN

Oct 19, 2016

Brandon and everyone at the Rocklin Service Center are the best. This is one of the reasons that I drive a Mercedes. It's the great service that I always receive.

frflores

Oct 17, 2016

From the start as i was making my appointment for my MBenz to be serviced to end when i picked it up, everything was quick and easy and my service representative was very nice as well as everyone at the dealer. She got me in and out quickly.

GregW

Oct 16, 2016

I recently had an issue with the traction control and the command control knob on my E550. As always, I contacted my service advisor Wayne Schmid directly for a heads up and to schedule an appointment. He is the epitomy of ADDED VALUE to Von Housen Rocklin and I trust him implicitlyfor both of my cars.I checked my vehichle in the morning of my appointment and as always was great by Sara or one of the neatly dressed professionals in the service bay area.By that afternoon Wayne called with the findings. At first I was shocked to find that my parts and labor were not covered as I had not purchased the extended warranty under the CPO program.Wayne then went to Mercedes on my behalf due to my low milage and being a repeat customer and managed to save me a tremendous amount of money.Upon picking the car up I told Wayne that it looked like it had just come off the showroom floorwith the detail job that was performed after this service.Would highly recommend Wayne and the Team at VH in Rocklin. GWilliams- Lincoln CA

pinkladie63

Oct 16, 2016

I had an exceptional experience at this dealership. Brian and James were a pleasure to do business with and found me the exact car I wanted. They were very communicative and prompt. Most importantly they did what they said they would do. I definitely will be back when it's time for another car.

sfbachendog

Oct 16, 2016

Not at all intending to purchase that weekend we stopped to look at Mercedes models and were greeted very warmly by Mung Nguwen. After a few different model test drives we decided to discuss a trade-in and purchase as the MB vehicles were beyond impressive with their technology and safety features. Working with Mike Sulman was very pleasant as he did a wonderful job taking care of us and meeting all our needs. It was such a relaxing experience that we took an extra day to decide because of all the choices of vehicle combinations that MB of Rocklin has to offer. Stop by and enjoy the show room and take a drive. You will love it.

JJSGENERICatyahoo.com

Oct 15, 2016

Katey and Wayne were great. Professional from beginning to end. Katey had my work pre authorized before I went in. This saved me a great deal of time.

KAMSKY900

Oct 15, 2016

ExceLlent as always. My advisor Wayne was on vacation. Greg stepped in and helped me the same way. I badly needed a rental car and in short notice Greg was able to arrange it. Nice team work and professionalism.

kaorudesai

Oct 15, 2016

Recently purchased a used 2005 CLK 320 convertible and already had to change two front struts and the battery. It now seems the steering pump is going on the vehicle as well. Oh and the best part is that when it rains, water leaks in from both the drivers side and the passenger side! All this for $13100!!!!!! The blue book was not even close to this price and according to their parts Dept. this vehicle had a lot of work done!!!Do Not under any circumstances buy a used car from this dealer!!! They will rip you off!!!

foothills57

Oct 14, 2016

This Rocklin dealership is easily accessible and the sales managers work hard to ensure a good customer experience. The dealer honored my USAA new car buyer Mercedes incentive discount, and the purchasing experience was painless and swift. No high pressure multi salesperson interaction required. I highly recommend this dealership if you're a Mercedes lover.

ARCAULKING

Oct 13, 2016

Service is quick and very helpful. We had lost a key and needed to get a new key programmed to the vehicle. The service was very quick.

sidejump

Oct 13, 2016

I have been there five times for servicing and each time. I have been extremely satisfied with the service. Each time, Brandon was the contact person and I found him to be friendly and helpful.

ONELUCKYDRANCH

Oct 12, 2016

We received prompt and courteous warranty service. We will continue to use your service dept. whenever we need it. We were very satisfied with the friendly, thorough work done on our car.

SKAZNACH

Oct 8, 2016

Mercedes of Rocklin professionaly and nicely takes care of their customers. They always pay attention to the customer's request. They always fix a problem on time. Even if the same problem occurs over and over, they do their best to fix it. Also, having a good experience with purchasing my own Mercedes-Benz, I got a really good deal, nice communication, and friendly atmosphere.

szdoctor68

Oct 8, 2016

Alex made the purchase experience remarkably pleasant and smooth. He was thorough and extremely friendly. He follows up efficiently with abundant of care after the purchase. I have decided to purchase my wife next car from him at this dealership.

mitzibojko

Oct 7, 2016

From the beginning of the purchasing process to the finish all went smoothly. Brian was helpful, pleasant and understanding of our needs and skilled at his job.

Anon123

Oct 6, 2016

Great experience at Mercedes Benz of Rocklin once again. I highly recommend their friendly service department and great staff. I am definitely a customer for life!

gcbatch

Oct 6, 2016

Randy Shomon and Mercedes of Rocklin were a pleasure to work with. Made me feel comfortable though the entire process; from selecting the right car, putting the deal together, delivery, new car orientation, and excellent follow-up after the purchase.

sweetwaterrn

Oct 5, 2016

Jim was so friendly and helpful-Love my car! The repairs were done very professionally and the car was very clean and immaculate when I picked it up-thanks again Jim!

MAHONEYSYMONS

Oct 3, 2016

Wayne made me feel that my business was important to him and the dealership. His professionalism and personal attention helped to offset a prior unfortunate experience.

issamfadel

Oct 2, 2016

Professional, no pressure sales- and service. Genuinely want to make the client happy. Very helpful and courteous. Make you feel at ease during the whole process.

SONNYTAN

Oct 2, 2016

Your Service is the best bar none,but wish I could say the same with your Sales Person.They are lacking in major Sales Training.You need yo send your Sales person back yo Training in sales they do not understand your products.I couldn't believe that a Mercedes Benz dealership employs ''tis kind of untrained sales person BIG LET DOWN

Strwbry

Oct 2, 2016

I called made an apt. My service adviser was surprised to see me. But took me anyway. Keep my car 2 days for a simple routine service. Was told my car would be ready at 5pm. I still ended up waiting 45 min. Because it was being washed. When I received my car it had water spots on the winows. & a button has been lost by Mercedes. I received a follow up call, I explained to the gentleman on the phone all this he told me he would see what he could do & call me back early next week as it was a Thrusday & his day off were the next few days. He never called. I made a call talk & talk to a different gentlemen told him all of this. He told me the samething. I STILL HAVE NOT HEARD from anyone from Mercedes of Rocklin in reference to my windows and the water spots & my button that they lost.

JPHIGHLINE

Oct 1, 2016

I think it was Brandon who helped me. He was very informative helpful. He seemed honest as if hiding anything from me. It was a simple oil change, my first one, more expensive than I'm used to. He explained in detail why Mercedes does the work and why the parts they use are correct for the car. It made me feel like I wasn't getting used. I don't think I have ever written a review before. Brandon did a great job.

Roadtrek Rentals

Sep 29, 2016

I have a fleet of Sprinters. Given the choice to go to Rocklin or ANY other Sprinter dealership, I would go out of my way to go to Rocklin MB.Greg Burnett is the best.

GOLDIE4024

Sep 27, 2016

Greg was wonderful in everyway to deal with our Sprinter motorhome. We feel so confident bringing our vehicle to him and the service team at Mercedes. Greg is truly a stand out leader at your Rocklin service location. Our issues were handled with such care and consideration ... Knowing our situation and taking the burden of worry off our hands. Thank you MB of Rocklin for putting our cares and worries off our hands. It was truly a pleasure to work with your department. Monica & Nellie XOX

perlea

Sep 27, 2016

Outstanding service, fast and efficient. Thank you Mercedes-Benz of Rocklin. Waiting time was short and people very friendly. I will come again and recommend the dealership to my friends.

MW

Sep 25, 2016

I had a really poor sales experience with Sacramento MB and transferred the service to Rocklin MB where I fortunate to connect with John Nishita. Not only did John do a good job of taking care of the service needs, he treated me with the courtesy and respect a customer expects from MB. In addition, John was very helpful working on resolving problems that originated at Sacramento MB.

julaine

Sep 22, 2016

Greg has been great helping me through the challenges of a used vehicle. Though i do wish the certification process actually checked if routine services were performed before selling the vehicle, he has been wonderful helping me get it corrected and caught.

Happycustomer1

Sep 19, 2016

When looking for a car, Alex Aldarwish went above & beyond to help me find my dream car. Even after I had purchased the car, he came in on his day off to help me with accessories & lingering questions. I'm completely satisfied with my purchase and I look forward to driving my Mercedes for years to come. I would definitely recommend this dealership.

Infuriated customer

Sep 17, 2016

I came in to test drive a Mercedes SUV and the dealer tried to pressure me into the vehicle. I wasn't interested and knew my credit wouldn't allow me to afford the payments. He tried to convince me every which way to run it anyway assuring me it would work. He had me sit around for almost an hour and every time I explained anything he would leave and come back and ask the same question as if I hadn't already told him at least once already. I finally just left. He promised to try to see if he could work a deal and call to let me know if it was possible. I wasn't hopeful but open to possibility. He called and told me he was going to work a deal without running my credit and get back to me and never did. The next thing I know a week later I get a call from the dealership asking for feedback on the service I received. I told him how displeased I was and I told him every detail about my situation and what my credit score was. I told him I was looking to get into a large SUV and he said to let him see what he could do and that he'd call back. Calls back 2 minutes later saying he had the car of my dreams in stock. He gave me no details about it but told me it would be in in an hour. I waited and hour and headed in. The car didn't show up for almost an hour after I got there. They originally lied and said September was a month they give more for trade ins yet gave me the lowest number any other dealer ever offered and the car they were selling was $10k over Kelly Blue Book. He said he thought he could make a deal so I finally caved and let him run my credit. Then tells me they won't cave on the price at all and I'd have to give a huge down payment and my payments would be almost double what I said my max was and I'd have to pay out the ying yang on a downpayment. Biggest waste of my time. They are nothing but liars. I will never buy a car or step foot on that lot again. I can't believe they are in business treating customers the way they do.

JONIROBE

Sep 16, 2016

THERE ARE MANY COMPUTERS IN A CAR AND I CANNOT BELIEVE THAT THE SERVICE DEPT., CAN'T FIND OUT WHY BATTERY FAILED AGAIN. MY BATTERY WAS DEAD AND COULDN'T BE RECHARGED TWICE AND I THINK SHOULD SOMETHING IN THE COMPUTERS FOR THE CAR.

jsvedise

Sep 16, 2016

From start to finish my experience at Mercedes Benz Rocklin was good. I was warmly greeted and offered hospitality along the way. Jeremy was able to help my husband and I find the perfect SUV for our family. He took the the time to clarify and educate us on a number of things. After narrowing down our selection we purchased a great vehicle. I am pleased with the service that Mercedes has to offer to their clients and will continue to do business here.

LDORTHO

Sep 16, 2016

I had to return to have a sensor replaced after my brakes and tires were changed. I was treated promptly, got a rental car at no charge and was not charged for the sensor. Thank you, it softens the blow of the long return trip.

dmetzker01

Sep 15, 2016

We purchased a used certified car on 24 July,16.It was delivered on the 27th while being certified. When delivered there was only one key. This was discussed with our salesman James Reemts who said he would take care of it and call us. Not hearing after two weeks I called him and he said he would check on it "right away" I waited a few days and several times over the next 10 days and left messages with no response. I finally called Colby who said he would notify James. Again no call back. Three days later I called Parts who said they had no record but would check.They called back from Eldorado Hills and said the key would be in Rocklin the next Wed. I called Rocklin Parts on Wed to see about the order.Again no record found. I finally got James on the phone who said he would look into it again. He called back and said they needed a copy of the registration or the title which I faxed in early Sept. I called Parts a few days later and said they were waiting on a copy of my drivers license which I faxed immediately. Parts called back advising the key would be ready for programming on Sept 14. All together it took 8 weeks to do something that should not have happened in the first place. I think parts did a good job but sales did not know how to solve the problem and was not responsive to my calls or followup.

airdave15

Sep 14, 2016

Sales people were friendly, but after I purchased the vehicle I realized the front brake rotors were completely worn down. I called dealership 3 days later to ask if they would at least look at it for me. Spoke with sales manager (forgot his name, possibly Jeff) and he related to me that he checked with service and they advised him brake pads were within specs when they checked out the vehicle. I asked him if they would at least look at it. He actually told me that if they look at the vehicle, they'll have to charge me! I was floored when I heard this. I ended up buying new rotors and pads and replaced them myself. . I could not believe I was treated like that from such a reputable dealership. I'm sure you know my feelings about this dealership after this experience.

detradixon

Sep 13, 2016

I leased my CLA 250 from Rocklin Mercedes in October of 2013, I have had several maintenance visits with not many issues, until now. I love my car and decided to buy out the lease in July of 2016, my spoiler was starting to come off so during the purchase process it was to be fixed. When I picked up my car the sales agent informed me that a "part" had to be ordered and I would be called when it came in to make an appointment to have it fixed. I was called within a week and made my appointment.......Upon arriving for my appointment I was told that because I was under warranty a whole new spoiler needed to be put on the car and not just new adhesive which is the "part" that was ordered.So that appointment it didn't get fixed and a spoiler was ordered which I was told would take a couple days to come in and I would again be called for an appointment. Over two weeks later, I called them, they informed me that the spoiler was there and I made my appointment for a Saturday reviewing my plan that I was going to drop it off on Friday evening and pick up on Monday (Labor Day) I was told that would be fine.When I dropped my car off on Friday evening I was then made aware that the service center would be closed Monday and could get it Sunday or Tuesday. I made these special arrangements because I was going out of town so Tuesday morning had to work and be late for work. Saturday I received a text advising that "someone" had dropped the ball and the spoiler wasn't even painted, they would still need to send it out for paint and make yet another appointment to have it installed. Because I was already out of town the car sat there not getting anything done all weekend.On Tuesday morning I arrived at 7:30 to pick my car up and waited almost an hour for it to be brought down. I was then told that I would be called once the spoiler was painted and make yet another appointment however they would come pick my car up and drop it back off.I was finally called on Friday afternoon and made arrangements to have the car picked up on Monday morning at my work and then brought back to me, promised only a couple of hours.Monday morning rolled around and no show, no call.....finally about noon I received a call to confirm the address by this time it was too late because I wouldn't have the car back by the time I got off work.......Now I have another appointment for Wednesday morning to have it picked up, lets see what happens. so far I have had 3 separate appointments, time mileage and gas wasted I am not very pleased and will be taking the car elsewhere for the maintenance now

HOCKEYTOWNWEST

Sep 10, 2016

If you are going to ask me questions about the same problem that has existed and when given a chance to make things right and then saying it doesn't work with your schedule..?

MRSMARY

Sep 7, 2016

From the time I make my appointment, it's a pleasure to bring my car in where I know i am always greeted, scheduled service, transportation if needed, then a call with a review for safety, and the car is ready to pickupcleaner then before I brought it in.

satnambhangu71

Sep 6, 2016

There is a great customer service and everybody is very nice and helpful.They all deal with very friendly manner and in a very helpful way

singhchandra

Sep 6, 2016

Very honest approach to the issues related to sales and purchase of vehicles. Friendly, knowledgeable, professional and very efficient with processing the transaction. If you are looking for a quality vehicle with a satisfying driving experience, Go Mercedes. For down to earth honest and professional help go to AlexatMercedes Benz of Rocklin.Extremely satisfying experience.

darryl4

Sep 3, 2016

Great service done as promised. All work was finished on time and was done right the first time. The staff has always treated us very well and listened to what we had to say.

drnishu

Sep 3, 2016

This was a has hassle free purchase experience, of course I was all prepared to buy ! Pricing was open and the sales team helped with pricing using truecar.com and edmunds.com ! Overall positive experience. Of course they tried selling me additional protection plans and so forth which I did not purchase. James made sure that I get the vehicle I wanted in terms of the exterior color and interior features. He did not have vehicle of my choice available so he traded the vehicle of my choice from some other dealership which was amazing! He did not pressurize me to buy the vehicle that he had already at his dealership. On the other hand, I also was looking for BMW X5, went to the local BMW dealership as well. They did not have the vehicle of my choice so they presented me another vehicle which would cost me $10K more and they were literally forcing me to buy that vehicle so they could make a sale. This wasn't the case with Mercedes

mikramo

Sep 3, 2016

Alex is a really nice guy. Easy to work with. Absolutely professional. He has the will to make the deal and work with me on the price. I love the new van. Thank you Alex.

hauschb

Sep 1, 2016

Alex was a pleasure to work with. I felt like I was well taken care. He followed up on post sale accessories installations in a timely manner and ensured my satisfaction. All great stuff!

Dave Shaw

Aug 29, 2016

Always great to work with. Car was done on time and perfect. Brandon always takes great care of us and everyone is friendly and professional.

MARKSREPPERT

Aug 28, 2016

My Sprinter is a Winnebago View motorhome that I use for both business and pleasure. It is critical that it is in perfect repair and never breaks down. Greg does an exceptional job making sure my Sprinter is in perfect working order every time I bring it it for service. He and the whole team at Rocklin do a superlative job.

johntoivo

Aug 26, 2016

I came in for service with 3 problems, 2 were fixed, drove off and the one problem that was fixed, wasn't. I called the service dept and was told he would call me back, 3 weeks still do not have a call back, and problem still here.

BONS64351

Aug 25, 2016

I was told my brakes were metal to metal when they were not! Mike Marino told me if they were metal to metal they should have put pads on too? I think I should be reimbursed for this as I would have never put on brakes at the time...Carolyn said my car only tells me a certain% of time if something wrong...What? It tells me a lot of the time! If you want to make this up to me I would appreciate it & think I deserve it...Bonnie Lonteen

cherflan

Aug 24, 2016

I have been working with Brandon for years. His attention to detail has been the cornerstone of why my cars are in such great shape at all times.

Jhern618

Aug 24, 2016

Jeremy was a pleasure to work with when purchasing my car. Coming from a sales background I can sense when someone is being honest or just trying to close a deal. Jeremy was very patient and not pushy. We were able to find exactly what I was in search of and I couldn't be happier. I would highly recommened Jeremy to any of my friends and family. He not only provided an exceptional car buying experience but he listened to my needs. Other Mercedes dealerships I have purchased from before which I will not name did the complete opposite. That is why in the future I will purchase my vehicles from Rocklin Mercedes.

JMBCA

Aug 24, 2016

Carolyn has always taken good care of us. We are fortunate to have her as our service advisor. We would consider a future new or pre-owned Mercedes from Mercedes-Benz of Rocklin.

RPS.G2G

Aug 24, 2016

Why is easy. My service advisor is very attentive to my needs and works to ensure that I receive high quality service. My only complaint over the years is that there is a tendency to oversell some of the recommended services. An example would be to schedule service B on my GL and to later find out that the brake fluid was also changed. Full disclosure up front is very important.

sswsuzanne

Aug 23, 2016

The loaner car was available immediately and texted when the car was finished. Always professional and your time is respected! Time is paramount and I really appreciate that they honor that!

gpreyusa

Aug 22, 2016

Carolyne always does en excellent severcing our cars with a sincere smile on her face.she is always pleasant and make sure I got the best service..George,

Jenken5

Aug 21, 2016

Great car and friendly service. I wish they would have had time to go over features in the car...Lots of new cool stuff to figure out. It would have been cool for the dealership to replace the cracked (already filled w/resin) windshield instead of just tell me they "buffed it down to help with glare from the crack" Didn't work..it's a crack-since the nice young lady who called to set up my appointment did say they would replace it...

radravi83

Aug 21, 2016

Everyone at Rocklin Mercedes is always so pleasant and helpful, from the beginning when you pull up with your car all the way until the end when you leave with your car. I drive all the way from Elk Grove to get my car serviced because of the excellent service they provide to me. I have been to other Mercedes locations to get my service and it is not nearly as close as to the service I get out in Rocklin. They are very helpful, consistent and honest. They will take the extra step to make sure you leave happy. I never hesitate to ask a question or to call back to clear up anything after the service. Thanks for providing such great service! Much appreciated

ASHIMKAPADIA27

Aug 19, 2016

I had to call find out if my car was done. I have used this place a few times and each time the service manager Brandon doesn't listen to what I want done nor does he care to tell me exactly what was done. They never fixed what I asked for. I had to ask if they checked my air conditioner and the response I got 'oh yeah as long as it works it should be fine'. I had to wait about 45 minutes after they said it was already done. There are more issues to go into if I had more space here. There is just a lack of good customer service for an upscale dealership. Disappointing.

luigi

Aug 19, 2016

I bought a car from them and they kept telling me how the car is good and blah blah, but it turned that they just want to sell. also, one of the managers as described himself to me, lied and changed what he said. just waste of the day. never will be back and will make sure to tell anyone I hear they will buy a Mercedes.The car had a paint job and they did not say it. shame for the Mercedes name to have employees like that. Just check the car you are interested in buying.

Rufus and Carrie Hadden

Aug 19, 2016

When and if I need help with my Mercedes I ask for Wayne. He is the best person to help me with my cars. He is honest. Honesty is the value I am looking for.

annshaskell

Aug 17, 2016

Mike was my salesman, he was very professional but not overbearing. We test drove a few models & I had to have my husband who was at home try the car I liked best ! Mike said to take it home for awhile & we both loved my new car...no regrets & I would recommend Mike S. Thank you for helping me find the perfect Mercedes !!! Ann H.

Scott Livingston

Aug 14, 2016

I drive 25k-30k miles per year. I must have a person I trust to maintain my Mercedes-Benz. I found that person and his name is Brandon Stevens. Thank You Brandon for your honest advice. You are extremely knowledgeable about the vehicles and you deliver a high level of respectful customer service. I appreciate your ability to consistently maintain communications in a timely manner. You've gained the trust of my family which brings value to owning my Mercedes.- Scott Livingston

RANTRIM

Aug 12, 2016

Took in my E-350 for 36,000 mile service. Their work was superb and timely and the cost was covered with a policy that I purchased at the time I took possession of the car.

adever0

Aug 10, 2016

My service writer, Brandon is always with me on time, reliable, and I trust him to do the best job for my car. I am always greeted as if I am important.

dmegeath

Aug 10, 2016

I knew what I wanted, and used the COSTCO approach. James researched on the Internet for the basic minimum set of options. Found a car in Texas that was transferred to Rocklin. Traded in the old BMW and was given a loaner C300 until the transfer from Texas showed up. Class act.

jeanaz1

Aug 10, 2016

From the minute you get to the dealer until the time you leave you are taken exceptionally good care of...Everything is resolved to my expectations way up and above compared to what I've had at other dealers...

rdomingo

Aug 10, 2016

I emailed Mercedes of Rocklin internet sales. Within minutes I was contacted by James Reemts. James asked all the right questions? Bottom line is that I met with James a few days later and drove off the lot with a low mile pre-owned 2016 C300. Absolutely love my car and the price I received.

AHNJMB

Aug 7, 2016

The people who work the service department are excellent to work with and I would highly recommend them. I'm pleased to have Wayne as my service rep.

SHELBEYRENEESICHER

Aug 6, 2016

Came in for the most expensive service ever! Drool care of some issues, but let Wayne talk us into trading it in for a cpo. Took a hit, but drove away in a newer model with less Milage happy. Life is short... Drive a Mercedes!!!

CDBROWN2001

Aug 5, 2016

Carolyn did a great job in handling my service needs and with great speed. She is great. I didn't give her as much notice as she may have wanted, however she rose to the occasion and took great cvare of the service I needed. She is great.

eingalls

Aug 3, 2016

I have had many experiences getting a car worked on. So it's very easy to see professionalism at work. From my arrival, to write up, to just hanging around it was a low pressure visit.. Having your vehicle arrive when told and cleaner then when you brought it in leaves you feeling that you just received the best service ever.....

IANDJWHITE

Aug 3, 2016

Your service personnel are efficient, very helpful and friendly. The work your service people perform is the most professional I have ever seen........and I've seen a lot. I hope to keep my car a long time, so I'll certainly be back.

BARB6

Jul 29, 2016

They explain service needed well and make you feel like a valued customer. Brandon is reliable and calls with any updates or changes promptly so I stay well informed on what is going on. He calls me back if I call him and he is busy.

CHRISLEESLENDER

Jul 29, 2016

I have an 2004 S500 that needed the gear shift assembly replaced. I'm very meticulous about my car... it's garaged, no dents/door dings, non-smoker, always clean, etc... even have floor mats for the floor mats. When I got my car back I noticed a small puncture hole in the right side of the arm-rest console... it looked like it was done with a small screwdriver or other tool. Also, I noticed the amber display for the AC at the lower dash, located just adjacent to the gear shift now has a permanent marking to the display, about the size of a dime. It's as if it were hit with something while the work was being done. This marking is lit up and bleeds over the numbers and bars that display for the AC unit.They're not huge issues, but every time I see them I'm reminded and frustrated that it happened while my car was being serviced and it's disappointing. Brandon was awesome service provider and the work that was done was appreciated. Just wished my car came back as I dropped it off.

pansypam47

Jul 28, 2016

I always receive excellent service whenever I take my car in to Mercedes in Rocklin. I like having the same service advisor who knows me and my car (Wayne) always takes good care of me in an efficient & courteous manner and the new text-payment check out is great for busy people when we pick up our cars!

CHRIS S

Jul 27, 2016

It was nice to have an appointment booked, arrive at the dealership & easily complete the check in process for vehicle service. It was convenient to have a loaner vehicle available. I will go back.

KAMSKY900

Jul 27, 2016

Had a check engine light and emailed Wayne over the weekend. They are closed over the weekend. Wayne responded to my email over the weekend. Asked me bring the car in on Monday, even though he was booked. TY Wayne. Would recommend Rocklin MB service department.

LFENNER

Jul 27, 2016

I must say every time I come in for service, Greg has taken care of all my issues with my Sprinter. he is always very professional with the best personal touch. Thank You

Mike

Jul 27, 2016

The passenger seat of our daughter's 300C was stuck. Wayne in service department explained to my daughter that the "motor went out. This frequently happens". He explained to her that labor was not much, but the part was $2,500. We took the car to a different place where they removed a hair pin from the seat track. Seat motor works just fine. Cost of repair, $0. We were told Von Housen has a reputation, and is being investigated for charging people for unneeded parts. Nice to know they prey upon young women in college. We won't go back there again!

ZENSESSHIN

Jul 27, 2016

I would like to say Mr Burnett deserves a huge raise. I imagine the ceo of mercedes is somewhere on his yacht in the middle of the Mediterranean Sea, sipping on his tata tea. Nowhere in this mans consciousness resides the name Greg Burnett. But, in my mind, it should. Because if it wasn't for people like Greg, he would not be enjoying the lavish luxury's of this life. Yet, Greg Burnett arduously and professionally make a very difficult job look easy. With that being said, I whole heartedly hope that another day does not go by, that Greg does not get the raise he deserves. A few extra vacation days wouldn't hurt either!!

BSTEANS

Jul 25, 2016

We,ve had our vehicle serviced at Rocklin since new, and have found the service, as always, excellent! A great service staff on all levels. We highly recommend them to others.

PETRV2

Jul 25, 2016

When I bring my car for servicing, I receive highest quality service from Greg, and the crew. Greg always goes above and beyond, Thank you!

calvin.r.ball

Jul 24, 2016

Excellent services and definitely would recommend a friend because the service is excellent. I was thinking about purchasing another Benz but maybe not the payment.

rpkempf

Jul 23, 2016

Great group all around, clean friendly and relaxing atmosphere. My entire experience from purchase and now two services has been excellent. The team truly cares about their customers

ADMENEFEE

Jul 22, 2016

Service far exceeded my expectations or even what I would have expected to be MB's warranty obligation. I have driven Porsches and BMWs for decades and have never encountered this level of dealer service.

drbuster39

Jul 22, 2016

Took our 2012 350 GLK in for major 42,000 mile service. The service manager called me in a couple of hours informing me that we needed four new tires as well as front disk brake rotors and pads. He gave me a choice of three tire brands, with costs, advantages and disadvantages of each. The car was held overnight as the tires were not in stock until the next day. The next day I was called to inform me the car was ready for pick up. I found the car washed and cleaned inside and out. People were very pleasant I was happy with the service and the fact that it was ready exactly when promised. I was offered a loaner car but I had no need for this. The car runs like a new vehicle now.

JUNGJUNELIM

Jul 22, 2016

Thanks for taking care of tire after a flat problem. Brandon has been always my service guy. He knows my car very well. Thanks again.

dsueii

Jul 21, 2016

From the minute you drive into the service area the focus of this dealership is to treat you quickly and with courtesy and respect. If one elects to wait for their auto to be serviced, the waiting area offers comforts and conveniences to make your stay comfortable.

ameer

Jul 19, 2016

Alex is one of the best sale men I ever dealt with. great personality, active, and informative.I do strongly recommend this gentle man for a manager position

Sharon P

Jul 17, 2016

Alex went above and beyond to make sure I was happy with my purchase. I would definitely recommend this dealership to my friends and family.

DSAIA

Jul 16, 2016

I am very picky about my cars (after experiencing years of mediocre service elsewhere). I bought my certified used 2007 E550 at Rocklin Mercedes several yrs ago and have brought my car here for maintenance and repair ever since. I've never had a reason to take it anywhere else. I've had nearly flawless service. And the once or twice that I didn't think it was flawless, I brought it to their attention and was surprised by how far they go to make sure I was happy when I left. For example, call me spoiled, but I didn't know that my express tire program had expired when I brought my car in for free tire replacement. I was upset so they split the cost with me for being a loyal customer. Another time, I had an oil leak repaired and 2 1/2 years later it leaked again. They agreed that even though its not guaranteed for that long, it shouldn't have leaked again so they repaired for free anyway! Not only do I get my car washed and vacuumed after each service, I can take my car in anytime for a free wash. They provide free shuttle service or a new Mercedes loaner for $10/day while your car is being serviced. And I always get a follow up survey to rate my experience with them. Sometimes I will also get a call just to make sure I was happy with the service. It is a clean comfortable place with a cafe and bar. Try them, you won't be disappointed.

GARYBOEN2001

Jul 16, 2016

I brought my new to me 2008 Sprinter View to the Rocklin Mercedes dealer to check out an error code that happened during a 2000 mile trip to California. The service manager explained the code, checked the vehicle out and washed it while I was there. No charge!! Thanks!

DPGILCHRIST

Jul 14, 2016

Simply just outstanding service & accomodating of every employee. Wayne Schmidt is the very best & so helpful. It is a very comforting level to know your vehicle is being well taken care of & safe to be on CALIF< highways.

Fat1rem2

Jul 14, 2016

No words Excellent sales man Allex aldarwesh Answering phones and respond very quick and customer services very good Services ex lent But no loner available all the time

IRABID

Jul 14, 2016

Sprinter service manager- Greg is outstanding. Work is always superb! All work fully explained and discussed. They make sure when you walk out the door with your vehicle that you are assured it is in perfect operating condition.

JACK14

Jul 14, 2016

Very pleased. First-class all the way. Just so refreshing working with professional folks who do what they say. Loved getting texted when done! Having my vehicle washed with service is appreciated and simply not done at other dealers any more.

Zak

Jul 14, 2016

Very positive experience , Alex is very easy to worrk with. He explained lease process, very honest and courteous.Very happy with our carVery happy with Alex. Highly recommended!

RONT

Jul 13, 2016

I was very pleased with my experience at Rocklin MB, they were very accommodating and made sure that I was properly taken care in a very timely manner by excellent staff.

rdomingo

Jul 12, 2016

We just purchased our 2nd car in two months from Mercedes Benz in Rocklin, CA. Our salesman James Reemts was absolutely fantastic. He listened to our needs, met all of our requirements in terms of payments, length of lease as well as overall car features. James did such a fantastic job that I even recommended my parents purchase their new car from him...which they did 3 weeks ago! So that's actually 3 new Mercedes in 2 months. Thanks Mercedes Benz of Rocklin for providing my family with an outstanding buying experience. R.D.

Nabilmajid

Jul 10, 2016

Alex was pleasant, professional, and helpful. Moreover, he's available and easygoing. Wayne was helpful and friendly. He explained the service and answered all questions.

ichappiness

Jul 9, 2016

I trust my service advisor Carolin and the work that they do at MB of Rocklin. I have been a long time customer because of the staff there starting with Chris Roth and now with Carolin. I live in EDH but I prefer and trust MB Rocklin.

matt.kheedo

Jul 9, 2016

I was strongly considering using a car delivery service to negotiate on my behalf and deliver a car. I even had gone over numbers with a broker but had such a great experience at Mercedes Benz of Rocklin that I ended up getting a beautiful c300 off the showroom floor. The sales process went smooth, and felt hassle free. Shoutout to Randy Shomon for being an absolute pleasure to work with. The follow up and customer service AFTER the purchase has been the best part of working with the team here.Went to the service department for a Tint job yesterday, and am INCREDIBLY happy with the result but even more so with the customer service provided by John Nishita who's professionalism and personalism was second to none. I'd definitely recommend working directly with John if you can!All and all the team here at MB of Rocklin is outstanding. Keep up the great customer service!

FENNELLY0

Jul 8, 2016

Great job and great service. Brandon has taken good care of my car over the years. He is an excellent employee you are lucky to have him.

vandk0

Jul 6, 2016

From the time we arrived for our appointment with James, things moved along very well. We were shown three cars and picked our favorite. Service dept. was also great and detailed the car before we drove home. Lots of attention to detail, and finance manager was so nice.

billmilbach

Jul 5, 2016

They made some mistake during the contract. From the sales man to the contract. So then after I thought I was all set with the cost it went up in price. They messed up the payout on the trade in. I almost backed out but they got me the extended service for cost. Still thought about backing out but we were so far in.Then the sales man said it was equipped with push button start. The next day when I went to get it installed we found out it did not have it. I was kind of bummed out. It sounds like a nice thing.Also when I got the cat home I found that the lumbar seats did not work, So now I need to take the time to take it in for service. I am waiting to get a call from Alex to make a appointment. I have not heard from him yet. as of Tue 3:45. I will give it a bit of time.Also I never got a business card from Alex so when i got home I had forgot his name.

tcuquet

Jul 5, 2016

Easy to work with, the vehicle was not cleaned up so hard to rate, I hope all goes well with the detail & certification process. I truly want a fine vehicle purchased from this dealer so I can share with others

grkarate

Jul 4, 2016

That first guy was rude & he does not deserve to deal with customers. We wanted a CPO but we were told that there was no available.

Nikkster22

Jul 4, 2016

This was our Third Car acquired at this dealership. The staff are always accommodating. Love Tom Emerson! He has a great sense of humor and gets to the bottom line quickly, Saves on frustration! We were in and out with our new car in about 2 hours from test drive time to taking possession of it. Love my new 2017 E Class!!! We will definitely be back!

Roymalonda

Jul 4, 2016

I'm happy that I get the car I want and get a great service from Mung Nguyen. This is my second Mercedes Benz and I'm really love it. Mung was helping me from my first one and as always his there for us. He provide us with great customer service, passion, work hard for us to get a great deal. Thank you Mung for your help!!!

Carmen

Jul 3, 2016

I was satisfied with the way my concern was solved. I wanted to have a vehicle less costly. Still need to go to the dealer to fix some features.

GLENNTHIEL

Jul 3, 2016

Well done. They worked on it until they go it right. Scheduled an appointment that was convenient for me. Thanks for the loaner car.

d.h

Jul 2, 2016

Brandon was great & very knowledgeable. My car needed service and new tires. The Rocklin team helped with all the items needed. Thanks for all you did!

art.jimmy

Jul 1, 2016

I had a great experience. This is my first Mercedes purchase and I worked with Alex, who was friendly and knowledgeable. Alex helped me get a great deal. Everything ran smoothly. Amanda went over various functions and buttons on the car and she was real friendly and knowlegable.

courtneydawn0311

Jul 1, 2016

Everyone at Mercedes of Rocklin was professional, kind and knowledgeable. This is my first Mercedes purchase and Zach and Bob were both patient, respectful and fair making sure all of my questions were answered. I look forward to working with them for years to come.

bob613

Jun 30, 2016

Tom was outstanding! He was very responsive and the deal was exactly what he said it would be! The entire process was easy and did not take all day. I now have a "go to" dealer.

judy.cole

Jun 30, 2016

Very responsive and got me in straight away. Kept me informed on the progress. Even though I was disappointed with the design of the rear seat head restraints in my new car, John was very understanding and offered an alternative.

bktt

Jun 29, 2016

I have nothing but positive things to say about this dealership. From the sales staff to the service center...they are unbeatable. First class all the way!

MISHI364

Jun 29, 2016

Whenever I have a problem, Wayne can figure it out & have it fixed ASAP. Being a non-patient person, he knows exactly how to handle me & my car seems to have problems every 6 months & Wayne is always sure to calm me down & assure me everything will be fine in the end! Thank you, Mercedes Benz of Rocklin!

Lkp123

Jun 28, 2016

We were in the market for a new vehicle and visited this dealership several times over several months. On every occasion we were greeted with sales and management professionals who were all very knowledgeable, courteous, and helpful in every way. We ultimately chose to stay with a Mercedes due in large part to the dealership personnel who made sure we were happy with the car and the finance terms. Great experience!

ltaylor6

Jun 27, 2016

Very professional and easy to work with. James found out about my needs and wants and went and found a car that matched my specifications in a reasonable amount of time.

PATANDRENEE3528

Jun 26, 2016

I took my car in for service and it came back without the wind screen. I called my service rep Carolyn and she took care of it. About a week after it was lost a service tech came to my house and installed a new wind screen. Thanks

rhawk53

Jun 25, 2016

Service was timely and properly done. Wayne was service rep and kept me advised as to status

SANDYMASTERS

Jun 23, 2016

My 2006 350E 4matic just "died" on me on my way back to Reno from Sacramento. I was blessed in being only 4 miles from the dealership. It was a Sunday, so they just took the car in and I stayed overnight with family close to there and went back to see about it on Monday. It was really in need of a lot of help - I had been trying to get along with minor repairs for months, and it caught up with me all at once. The guys in the service department were helpful and informative -- however, the price tag of $4500 really was overwhelming. When all was said and done, it is like a brand new car and even with 206,000 miles, I am hoping it will last through 250,000 ! I am 80 years old (young) and don't want to get another car if I don't have to. These guys in Rocklin were wonderful - loaned me a car to get back to Reno until 2 days later when my car was ready.

troyandkeriscott

Jun 23, 2016

As soon as I pulled up I was met by staff. My wait was minimal. Communication regarding my vehicle is always superb, vehicle was returned clean.

marborsi

Jun 22, 2016

Every time I arrive I am greeted immediately and am told very clearly of what will be taking place with my Mercedes. Great follow up also.

Lincoln

Jun 21, 2016

My usual mechanic did not have the proper electronics to diagnose an old Mercedes so i went to dealer. They did the job. Overall good courteous work and experience but I did have to take the car back because the resulting repair was not properly completed and when I picked up the car I had to wait about an hour to complete the wash.

Aragons

Jun 20, 2016

Best experience in buying a car, no pressure, extremely knowledgable & informative, down to earth, beyond please with my purchase and the customer service.

pcolombo

Jun 19, 2016

My dash showed my right rear tire was down to 17#'s of air. I drove straight to the dealership in a bit of distress and was helped immediately. The nail had not punctured the run flat tire so they were able to patch it and I was on my way without having to purchase a new tire.

SLA030353

Jun 19, 2016

We always receive excellent customer service anytime we are in the dealership. Ted did a great job getting us the best deal on our new GLC. We are so happy with our new purchase. Thanks Ted for taking care of us.

david42

Jun 18, 2016

Our dealer gives us great service. We are under a warranty and we have used it many times. Each time we get our SUV back fixed and detailed. Brandon goes the extra distance fir us and we value him and his thoroughness!.

klilly0

Jun 17, 2016

Buy a car or lease a car from these folks, and they always have your back; James found a perfect new lease for us, held our hand, walked us through the whole process, and he was spot on. Andrea, always bubbly and personable, took us through the financials without a glitch. Our new lease will be delivered this next week, and we are so coddled, as we always have been with MB of Rocklin. We have a loaner until the moment comes, and they never make us feel stupid when we deal with the new technology, pretty high praise from the folk who would prefer to remain in the last century. Our praise and confidence in MB of Rocklin is five stars out of five. And a big happy smile as well.

lessettemaldonado

Jun 17, 2016

Very informative and kind here. Tom guided me through the process and was easy to reach. Put me in a better situation than I ever been. Not to mention a beautiful luxury car. Due to my situation they still managed to work a plan for me. A+++ to this dealership customer service and support was outstanding. I'm very happy and I thank you very much!

levan

Jun 17, 2016

My husband and I were going to purchase our lease car. The car has been awesome and working with the sales team, every detail was explained, changes were requested and were made seamlessly. As we waited for the details to be changed, we both noticed the way all the employees interacted with each other. Courteous, neatly dressed, clean. mechanics, sales staff. administration, facilities, it didn't matter all perfect. When we got our New Car back, it was perfect, it was a new car again.

ndjan

Jun 17, 2016

We have been bringing our 2010 Winnebago View here since purchasing it 6 years ago. The employees are very knowledgeable about Sprinters and what we appreciate the most - do not try to up sell you whenever you bring it in for routine preventative maintenance. This dealership is widely known throughout the Bay Area on the motorhome forums as the place to come for the quality of their work and their professionalism.

tret

Jun 17, 2016

An excellent, low pressure buying experience. My wife and I were at ease from start to finish and we couldn't be more impressed. Randy is the least "Car Salesman" car salesman I've ever encountered and that should speak volumes for anyone who has met a few.

5X_CUSTOMER

Jun 16, 2016

There is always a high attention to detail and although you expect this from Mercedes, it is always a pleasure to see it in action time and time again.

bsbivens

Jun 16, 2016

The leather on my driver's seat was ripping. I'm the only driver and my car is 4 years old. From other MB's I've owned in the past I knew this was not right. My service manager not only contacted MB but got me the car in a few hours with a new seat curtesy of MB. I truly drive a Mercedes because the company stands solidly behind every part of their car. I've had them replace things on my last MB that no other car company on earth would have replaced on a car "out of warranty" I've driven nothing but Mercedes for 20 years and plan to drive them for the next 20 years too!

COCO.PEBBLES31

Jun 16, 2016

Just all-around good service with smiles on their faces. Also getting my car back very prompt. And Brandon is the bomb he can answer any question I have with my car very knowledgeable

inder0216

Jun 16, 2016

The service was excellent Brian explains everything very well and information was so clear. And deal was also unbeatable. Thank you so much for everything.

placerpaul

Jun 15, 2016

Not fair to blame the dealer for not having the parts to fix the recall. Staff was on the ball, but overshadowed by the lack of parts.

BOBKIM33

Jun 14, 2016

Find replacement of passenger side vanity mirror too expensive for a dislocated flap. It should be a simple pin/spring replacement than a whole visor. Very disappointed.

garbagegirl

Jun 13, 2016

I dealt with BRIAN JACKSON and he was amazing! He never pressured me and was very easy going and honest about the numbers. He took care of everything and even had a driver pick me up at my home. I was in and out of there is no time at all! It was the best experience I have ever had purchasing a car. And big bonus!!! I love me car

jackieosbornee

Jun 13, 2016

The service people were absolutely great. They were are friendly, well groomed, and eager to correct the problems I was there presenting before them with my new C300. Although I consider their attitude to be 5 stars but the quality of work performed on my new vehicle was less than I would have expect from Mercedes Benz. To be fair to the service people, I am somewhat of a perfectionist. Overall I would definitely recommend their service department to my most closest friends and family members and coming from me that is great.

podman

Jun 13, 2016

We did shop around and found the Rockin dealership was the best we went to. We found the car at the price that we could deal with. The salesman Zack knew the cars and was helpful. The underwriter could tell what we wanted and didn't push stuff that we didn't want. I give them the five stars

robert.radusinovic

Jun 13, 2016

Bob Hunter and Jim Reemts are irreplaceable assets to Mercedes-Benz organization and the exact reason I will be a loyal customer for life. They've helped me find the perfect car for my mother's birthday where they were professional, honest and made it a fun experience for me. Thank you,Robert R

ANGELA5

Jun 11, 2016

MB Rocklin has customer service nailed! The staff is courteous and helpful as soon as you pull up to the service curb. I've worked with Carolyn for many years now and she is extremely helpful and informative. I've never experienced consistent excellent customer service like I have at MB Rocklin.

CHARLENELINDSEY

Jun 11, 2016

Wayne was an excellent advisor. Help me work thru getting new tires plus front end alignment. excellent price also. I would recommend you talk with Wayne if you need help. I was disappointed in the staff that help you when you pay. They ignored me and then when they finally came up asked in a way that made you feel like you were wasting their time.

JNAPOLI

Jun 11, 2016

I feel very confident in the service I received at Mercedes -Benz rocklin. They explained which service I was receiving and double checked concerns I had brought to thier attention.

MB23

Jun 11, 2016

Wayne Schmid made the routine service experience convenient and quick. They had my car overnight so I simply dropped it off on the way to work one day and picked it up on the next day after work. The department was accommodating in every way and made the experience easy with no hassle.

123MBclara

Jun 10, 2016

Everyone in Rocklin dealership appears to be very kind and sincere on pleasing the customers to the fullest of our satisfactory keeping ou very happy

kaorudesai

Jun 9, 2016

MB of Rocklin is by far the best dealership in Sacramento! Even though they are owned by the same company as the MB of Sacramento, the people at Rockin do care about the service they provide. They want to make sure that we are going to be return customers and not a one time sale. That is why I bought two cars in two weeks! Mike Suman is a great sales Manager and really makes you feel comfortable and is honest and trustworthy. A quality you do not find in a lot in car sales.

L DUTRA

Jun 9, 2016

Since I purchased my car new at the Rocklin dealership, I have used their service department exclusively. I am always able to get a convenient service appointment and offered transportation if needed. The service staff and advisors have always been professional and provide clear information and updates. I love my Mercedes and always feel confident that the periodic servicing I receive is the best available.

steve81

Jun 9, 2016

Tom Emerson is an exceptional sales rep with whom we have done business several times over the years. The car was inspected, detailed and beautiful when returned. Thank you.

nancyjthiessen

Jun 8, 2016

Everyone at the dealership was extremely nice, helpful and friendly. We couldn't have asked for more!Customer service was beyond our expectation, superior to any auto dealership we have ever visited.

Jeff

Jun 6, 2016

AS usual, the experience was excellent, from the time I checked in, to the time I picked up the car. Wayne contacted me when the car was ready, and pick up was easy and quick. He was the consummate professional.

Bill/Loretta

Jun 5, 2016

James Reemts is an excellent representative. He is very accommodating with his time, knows the product line, and is able to match the customer with the vehicle that is the best fit. We will continue to drive to Rocklin from Reno to do business with Mercedes-Benz of Rocklin.

sag1218

Jun 3, 2016

I highly recommend Jeff. I came up from the Bay Area after a very bad experience at a dealer down here. Because of that experience I almost gave up on purchasing a Mercedes. Jeff was very knowledgeable, low key with no sales push. From start to finish- test drive included- I was out of there in under 3 hours.Jeff even went out of his way to help me after he sold me my GLA when I needed a ride to drop off my old car. Plus the dealership is top notch. From granola bars to ice tea. Finally someone is thinking about us tea drinkers! Major score in my book! :) You can't go wrong here.

griffithsamc

Jun 1, 2016

Jeff was amazing. He listened to what and said, but more important was "what I didn't say". He helped me to find the right car for this new phase of my life. Wonderful staff and terrific showroom.

mikemoraes

Jun 1, 2016

My experience at Mercedes-Benz of Rocklin was a no pressure dealing. My salesman Zack was very knowledgeable of the different car styles and listened to my needs and wishes.

patwalsh1959

Jun 1, 2016

Saw the ML63 AMG on line and called late Friday night; James Reemts answers the phone and I asked if the car was still available as I was driving two hours to see it. James told me he could get the car back to the dealership by 9 am the next day as he had to drive out some distance to retrieve it. I met James at 9 on Saturday, he had the car out front ready for a test drive. James knew everything about this SUV and it's somewhat complicated systems; he even showed me how or could parallel park itself after setting up tow other cars to simulate a parking situation. Going back inside to his office James figured out what my Acura MDX trade in was worth and offered me a fair deal if I was interested. NO PREASSURE. I agreed and then met with the finance manager Andrew Rigde who was equally professional and offered me a Mecerdes-Benz finance at 1%. Come on!!!!! Who can beat that? To finish my experience Ms. Amanda Hysen went over every aspect of the technical stuff with me, setting up the Bluetooth on my phone and instructing how everything operates; she was great. My wife's Mercedes is ten years old with only 72K miles on it and still drives like the day we bought it so she won't part with it for now but when the time comes I will be calling James at Mercedes-Benz of Rocklin. Pat Walsh Santa Rosa Ca.

CINDY3

May 31, 2016

Performed excellent work. MBZ should be proud that this dealership is upholding their reputation for excellence. I will not hesitate to return for scheduled maintenance.

esalamancadediego

May 31, 2016

I'm a new MB customer, so I have my very first customer experience. Everybody was very professional and customer driven. The dealer facilities were great, really like the customer service area.

MKindl

May 31, 2016

Since I have dealt with the Rocklin Mercedes-Benz Dealer for years of service of my E-350, I felt very comfortable to go there and "look". The moment we walked in the door my sister and I were greeted by a very nice manager and asked if we would like something to drink, and to offer us assistance. Just looking was my response as usual (been there looking a few times). We wandered around the show room and I saw the car I did not know I was looking for. We were also introduced to a wonderful young man named Ted Mavritsakis. After checking out the car for at least 15 minutes, we decided to go for a test drive. Ted explained all the new safety features and off we went. The test drive only confirmed that this car was what I was looking for. I needed a small SUV which was easy to get in and out but roomy enough to carry items when needed. Going through the process of purchasing the car was easy and comfortable. I know how much I can afford and what I needed in a car. Ted made it happen without pressure and in a very relaxed way. I used to hate go car shopping since it was always so tense and the negotiations lasted forever. With both of my Mercedes the process was easy and each time I was pleased with my purchase. While there I also met again with my previous service advisor Carolyn Royal, who has helped me on many occasions. Again I felt very comfortable and am looking forward to working with Carolyn. After meeting with Andrea Bryner, Finance Director, I decided to purchase the pre-paid maintenance for service like oil change etc at a good discounted price. Since Mercedes purchased my E-350, and my new car will be shipped from Southern California, I am driving a loan car and learning the new safety features while waiting. What can I say, It was a great experience and I know I will enjoy driving my new car with all the extras I feel I need for a very long time.

tkaznacheyeva

May 31, 2016

I had a great experience at Mercedes Benz. Their customer service is on top and what they offer is great and affordable. Brian was patient with us and did the best of his ability to make something work for us.

LEEDUKE55

May 30, 2016

Recommend others to get their Mercedes serviced at MB Rockling. People were attentive in the needs of customer by providing best deal and service. No run around.

loulowell02

May 30, 2016

One month ago my wife and I we stop to the Rocklin show room ONLY with the intention to see the different models of mercedes benz cars. UNFORTUNATELY mr. Emerson with great insistensy and persuasion guide us to LEASE a CLA-250. We did informed him from the very beguining that we were ONLY looking, ( I have MESOTHELIOMA and expected to receive a good deal of money from the companies that manufacture electrical componenents ) WE are in our 80's and some how we got PERSUADED to lease this car. Now month later we are ready to purchase a car, BUT WE LOST $ 4000 DOLARS IN THE PURCHASE OF A E-300 CAR BECAUSE OF THE LEASE THAT MR. EMERSON PERSUADED US TO TAKE. Fortunately this time mr. Reemts was the salesman that attended in our purchase. Maybe $ 4000 it not too much money for a young person but for us in our late years is a lot to loose, just because a pushy salesman did not wanted to let us go with just window shoping.

rdomingo

May 30, 2016

I inquired about a Mercedes via the internet. Within 1 hour James Reemts contacted me. I informed James what I was looking for and he said that he had several options that would meet my needs and desired payment. Due to my work travel schedule, My wife and I came down to visit a week later. We test drove 2 cars and selected the C300 model. James was very professional in all facets of the sale. He was thorough and answered all our questions. I can tell you that this is a fantastic car. My low down payment and monthly payment is exactly what I asked for. When it came to financing, Andrew Ridge was able to get us in and out within 15 minutes. Absolutely incredible. If you are in the market for a new Mercedes, I highly recommend you visit the Rocklin dealership off of Granite Drive. I would give them a 10 out of 10 rating. Thanks for making this a very pleasurable experience.

RETIRED64

May 28, 2016

I have been bringing my car to Von Housen in Rocklin since I purchased it in 2005. There has been a variety of maintenance or repair items over the years which have always been resolved to my satisfaction. I am informed of items which will need attention in the future (ex: brake wear) as well as items needing attention during the current service. I appreciate the Classic Car discount I receive on my older model car as well. I plan to continue bringing my car to Von Housen for service or repair in the future

sidejump

May 28, 2016

Most of all - the staff is five stars. They are so accommodating and helpful with a smile - this includes the girl behind the cookie counter!

Brycer007

May 27, 2016

Brian Jackson made us feel like the only customers on the lot. It was truly a special experience for us. We'll be back to buy from him again.

GOLDRUSH9999

May 26, 2016

Carolyn was amazing she went above and beyond my expectations to make sure that the issues I had with my car were fixed. I would highly recommend this dealership for customer care and there commitment to service.

jigaom

May 25, 2016

Randy helped us decide what car would best suit us. He was not pushing us to buy anything and answered all questions patiently. Very professional. Ron who finalized paperwork was very professional as well and helped us decide what warranties and care products will work best. First time out car buying was not nerve wrecking and we are happy with our ride and service. MB of Rocklin RoCKS!

Lorrie & Renee

May 25, 2016

Buying a car is always stressful. We went in there with our reserved expectations, and walked out new Mercedes owners. Alex, from the Sales staff, was easy to work with; no pressure. Going into the office to talk bottom line numbers with James was a collaborative effort, in the end it met each parties goals. Andrea in finance was wonderful to work with, she is an enthusiastic professional! The next day I went back to learn more about the automobiles features. Mikayla provided friendly top-notch customer service and wowed me with her vast knowledge. Thanks everyone at Rocklin Mercedes for making our experience splendid!

MBCURL2

May 25, 2016

I live in Lincoln but purchased a previously owned 550 SL from a dealer in Santa Rosa. The Rocklin service was more than I had expected. Brandon Stevens was exceptionally helpful as were the other technicans and support personnel. I plan to purchase my next Mercedes from MBZ of Rocklin.

milbourne

May 25, 2016

I never look forward to the negotiation process of purchasing a new vehicle.....However, the beautifully designed dealership, in Rocklin, is a spectacular ambiance to do so and all women: visit their Powder Room! I lease my cars and usually try to turn them in, a few months before their expiration. Such the case this recent lease term.. I have been buying/leasing cars from Mercedes for most of my life, so, know "The Drill!" Mercedes of Rocklin reached out to me, first. I received a call from Zach Will ,inquiring if I were interested in turning my vehicle in early. I responded, "absolutely!" I told Zach exactly what model I wanted and the terms. He called me back, shortly, found my vehicle.....still on a cargo ship, shortly to arrive in L.A. I, then, drove to Rocklin to personally meet Zach and finalize negotiations. Zach was not only very professional, but genuinely friendly and engaging. He really made an effort to meet my lease requests and in a very short period of time. I think I was in and out in an hour, or, so. I should also mention Andrea Bryner, in Financials. She, also is very pleasant, knowledgable and facilitated, easily, the accounting. She was very fair and I was happy, ultimately, with my monthly payments.In closing, I would highly recommend Mercedes of Rocklin to others and steer them to Zach and Andrea. Thank you, both!.......A very satisfied customer.

roberta.kuntz

May 25, 2016

My husband and I are in our 70's, and have never owned a Mercedes Benz. From the time we stepped into the showroom we were treated with respect, knowledge of the vehicles, and lots of patience. From the test drive through the purchase process and then the vehicle instructions, everything was explained and all of our questions were answered. GREAT EXPERIENCE! We love our Mercedes Benz!

DSHAFFER0

May 18, 2016

Service was prompt and through. I appreciated the update during my wait on how things were going. I also appreciated that they washed my vehicle (An RV!).

DTF416

May 18, 2016

Brandon Stevens as usual did an excellent job of arranging the service on my ML500 to replace a window regulator. The vehicle was ready and washed when I returned from a doctor's appointment, and I was able to return home for an appointment on time.

hamishb62

May 18, 2016

Had a great experience at MB of Rocklin and very happy with my purchase.Everyone we dealt with was very courteous, professional and knowledgeable.Highly recommended.

mehr500

May 18, 2016

great salesperson very friendly and knowledgeable, made us feel very comfortable .this car purchase experience was excellent, I would highly recommend this dealership and especially the salesperson tom.

robynhuffman

May 18, 2016

This was one of the best experiences I have had in buying a new car. I love the facility and then personal attention to detail was beyond what I have experienced in the past. My Sales Manager, Aaron was great and knowledgable and my Service contact person, John, was a delight. I look forward to being part of the Mercedes family for years to come.

Anthony S.

May 17, 2016

All car purchase experiences should be like this...I was looking for a E320 wagon and was connected to Thomas Emerson, Internet Sales Manger who was professional, transparent and pleasant to deal with...no games, good listener to my needs and above all else valued my time. I was able to purchase a car over a few phone calls in one day. They then delivered the car to my house the next day. Would highly recommend.

hanaways87

May 17, 2016

After purchasing other cars at the automall, I was very pleased to walk in the Mercedes Benz, in Rocklin. They were pleasant,found what I saw online, took a nice ride and bought it. My husband and I were there a couple hours and on our way home in our new car. Love it. This was our first Mercedes Benz, love love it. MAKAYLA you were awesome.

BARB.BRADBURY

May 16, 2016

Buying a Mercedes not only gives you the comfort in knowing you are in a safe, classy , beautiful car but also the team at MB Rocklin that surrounds you with professionalism ,knowledge and truly caring about you as a customer. I will continue to return for service that is impeccable! Thank you Ted Mavritsakis and John Nishita.

OLDMACS64

May 14, 2016

Concerned for my needs. Service in and out was prompt but efficient and through. Thus is our fourth Mercedes purchase and we are very satisfied with the Rocklin experience.

STAMPITNANC

May 14, 2016

Workmanship great, never a problem. Employees never touch any personal items in our car, trust them completely. Wayne is beyond helpful, a real treasure! Thank you so much.

garyall

May 11, 2016

After purchasing our very first ever MB (a B-class electric due to the connection with Tesla) and now our second MB (a GLC for road trips), my wife and I feel very uplifted everytime we walk into our garage and see these two beautiful cars. Secondly, our joy continues as we truly enjoy driving these two super engineered vehicles. Thank you MB. Your automobiles are making our golden senior years more enjoyable.

ajann72

May 10, 2016

My wife and I purchase our 3rd car at the dealership and were please and satisfied with the service they provided us. Having James Reemts and Ted Mavritsakis as our sales people made us come back to get another vehicle. They are both knowledgeable and courteous and will help you the best they can to fit your needs. We also don't want to forget about Andrea Bryner. This person is always helpful and courteous everytime when we purchase a new car. She is always smiling and has that positive attitude when we sign our paperworks for financing. These 3 people is the reason why we come back to purchase a new car at this dealership in Rocklin.

mschampion

May 9, 2016

I just purchased my 4th MB at the dealership and as always the process was pleasant and effortless. Having James Reemts as my salesperson on all of my purchases has provided me with the confidence I consider essential to having confidence with the sales staff's level of vehicle expertise and professional demeanor. From the time of placing the factory order thru the vehicle delivery process, James was attentive to my personal needs, provided me timely build status updates and made the overall purchasing process pleasant and effortless, while also respecting my time.

Rams

May 9, 2016

I bought 2 cars from this dealership. Both times I have been sold service programs which they later back tracked on. When i bought my c class I was forced to buy pre paid maintenance saying it was mandatory on leased cars. Later I found out it was a lie and the dealership was forced to take it off the contract. When I bought my GLK, I was sold TIRES FOR LIFE program saying I can get free tires for the life of the car, however when I approached recently, to Change the tires, I was told the program is not valid any more because I did not use the dapealership for servicing the car. I disagreed since I don't remember anyone telling me that requirement. The sales/service department promised me to send a copy of my contract. It has been months and after my repeated queries all I receive is silence. This dealership lacks total customer service and sales ethics, the least we expect from a business for them to keep their word or at least call the customer and tell the customer the honest status. If I recommend this dealership yo anyone I know, then I will be doing a disservice to them.

MKENNEDY323

May 7, 2016

Rocklin Mercedes is a beautiful dealership in a wonderful location!!I appreciate the lounge amenities, friendliness and efficiency.Wayne always takes care of me to the fullest!! Im always set up with a loaner car if I'm scheduled for a full service to avoid waiting around the dealership all day. I have also taken advantage of their shuttle service. Rocklin is definitely my service dealership of choice!!

bburke2

May 6, 2016

Efficient, professional, and high-tech service. Courteous and timely shuttle service while our vehicle was being attended. Thoughtful communication via cell phone and texting. Confidence-inspiring.

melissa5

May 4, 2016

We showed up a few minutes before close and we treated like they had all the time in the world, knowing that we were 2 hours from home. From start to finish, we were given professional and courteous service! As we were leaving, my husband remarked "well, I guess we have just experienced a "Mercedes Experience"! It was the best car buying experience I have ever been part of!

paxiong09

May 4, 2016

Brian is very polite and doesn't like to waste time. He will make sure you are satisfied with the car you want before anything.

Localady

May 3, 2016

Super fast and easy negotiations. Couldn't ask for much better. Brian was just great to work with. Everyone was nice and accommodating, in fact. Lovely and hospitable environment. I'm a repeat customer so I know.

alicia.brooks1

May 2, 2016

Ted was fun, professional, personable and reasonable. He made the car buying experience enjoyable and exciting. He represents the Mercedes Benz brand well, and my wife and I were lucky to have him as our salesman. Highly recommended

anthonydorough

May 2, 2016

Knew what I wanted sales and management made it happen very quickly and friendly. Fastest I have ever been in and out a dealership.Will recommend to other most definitely

foreveryoung512

May 2, 2016

No pressure during the buying process. Was very accommodating. Took car in to get protectant applied and they were very quick and fast in helping you.

harleyjay

May 2, 2016

James is extremely helpful and understanding This is our second purchase from James.Andrew was excellent as well. We will purchaseAnother vehicle from James in the future.

roxanneavent

May 2, 2016

Tom and Andrew have helped us in the past and they are super sweet but really efficient and go above and beyond to make our experience memorable. Make the process very smooth and simple. We look forward to the continued relationship.

SONNYSSS2012

May 2, 2016

Service rep on time and goes out of the way to assist client. Detail of work perform on the vehicle is always clear and what the mechanic will do to your vehicle. Follow-up and completion of work always prompt. Pick-up of your vehicle courtesy SMS always appreciated. In addition to SMS, a phone call from the service rep for vehicle ready for pick-up.

vjb0

May 2, 2016

I have purchased two Mercedes from this dealership and both times I have worked with James Reemits, a very knowledgeable, professional and customer focused salesman. In addition, I had the pleasure of meeting Zach Will, who originally pointed out the new 2016 Mercedes-Benz GLC300 to me on a chance visit to the dealership earlier. It was a pleasure doing business with both James and Zach. They are a credit to the Mercedes Sales Team in Rocklin providing excellent customer service.

sara6226way

May 1, 2016

one word describes James Reemts "amazing". I will recommend Mercedes of rocklin to anyone I know. The staff and dealership is beyond wonderful. Thank you.

RONPW

Apr 30, 2016

I had a intermittent electrical problem. The solution was not obvious and required deeper testing. Ultimately the solution was discovered . I don't believe most shops would have taken the effort to problem solve to the level I experienced.

STEVEatstevesaxspeaks.com

Apr 30, 2016

I was quoted a price for my new vehicle (123k ..AMG GTS) and was charged 5k more when I went to pay it off....I didn't look at the contract upon signing it...we had just completed the negotiation and i took it for granted it would be consistent.Upon realizing this at the time of paying it off, I went to the dealership and spoke to the salesperson(Randy) and he seemed to have forgotten our conversation. So he went to the Manager, and he forgot the conversation too. My two friends came with me on the day I bought it. I told them of the deal we made. They both remembered the terms....123k..I also remember the back and forth...asking price...134kI said...120k..Randy, the salesman said...well thats 14k below asking pricei said ...I realize thathe said...let me speak to the manager..He came out and said, we have a deal.plus tax and license..total: 135kAndrew, the finance manager, said he remembered a total of 135k.After all of this, no one has contacted me to fix this. I have had Mercedes my whole adult life. I cant believe they just let this go.Steve Sax

PARKES625

Apr 29, 2016

James Reemts has sold me two new cars. He is right on describing the capabilities and features of the cars he sells. Brandon Stevens has been my service rep and he has seen to every detail when describing the service to be performed.

Travis916

Apr 28, 2016

Great overall experience. I will continue to purchase my vehicles from this location going forward. Also I am interested in potentially joining the sales team at the Rocklin store.

clarasmith336

Apr 27, 2016

The past five years, I been going to Rocklin ca. For the best salesman Mr.Thomas Emerson. He always went above and beyond with satisfaction.

loulowell02

Apr 27, 2016

great attention to client , very considered to us ( old people ) , bend over-bacwards to accomodate thebest deal to suit our needs and situation.We are very satisfied and happy with our transaction with Mercedes-Benz of Rocklin

paltmann

Apr 27, 2016

Have purchased several cars, each time treated excellent by both James Reemts and Rhett Snider.Everything handled professionally with the attitude of providing great service even when I had somewhat odd requests regarding equipment, features stats etc.Have used your European delivery a few times, and that was very well handled, in fact better than expected.

Robert P

Apr 27, 2016

I stopped at the dealership on a Wednesday while driving to Reno (I live in Reno). I met Ted Mavritsakis and we discussed what I was looking for in a gently used loaded 4WD truck, and being pre-approved by my credit union, where my price was at. On Thursday afternoon, he convinced me that I need to come back to Rocklin and see a truck he had found for me and brought over to the dealership. (Hard sell to get me to drive 125 miles each way just to kick the tires) When I arrived at 7:15PM, it took me all of 3 minutes to realize that this truck was exactly what I was looking for in the price range we discussed. I took the truck for a test drive and when I returned, I signed the deal. NO, haggling, no hassles, no waiting around! Everything was up front and Ted delivered as promised! I can not be happier with my purchase and I highly recommend Ted!Mercedes-Benz of Rocklin is a First Class Operation and anyone who is looking for a new or gently used vehicle should make this their first (and only) stop at this dealership. I searched for a vehicle on CARMAX and AutoTrader but could not come close to the deal along with the outstanding experience I received from Ted Mavritsakis and the staff at Mercedes-Benz of RocklinAwesome Job! Thank you very much!

Caligirl18

Apr 26, 2016

My first experience with this dealership was a positive one. They listened to my requests with genuine interest and delivered services with a smile and a lot of courtesy. I would recommend this dealership to anyone who wants to be treated as a person and not just a number.

Mervin Magpily

Apr 26, 2016

This it not the first time we had business in this dealership but so far this is the best. Alex is very helpful in choosing our next car. Looking forward to do business with him again. Andrew in finance is also patient enough to go through the paperworks we need to sign.

Sri

Apr 25, 2016

Nice people great service. James had Clear understanding what I want and worked on it. Didn't try to sell some thing that not required.

WRDJSMITH

Apr 24, 2016

My last visit was to repair a manufacturing problem that was the cause of a recall. I have always been very pleased with the service that Rocklin Mercedes-Benz has provided and this was no exception. My service representative was prepared when I arrived she provided an estimate on how long it would take to make the repairs and kept me informed of the progress. Even though the repair took longer than anticipated, I was very pleased with the way that I was treated at Rocklin Mercedes-Benz.

GREJONES10

Apr 23, 2016

This was a last minute appointment and Mercedes- Benz of Rocklin was able to get me in and repair my vehicle all in the same day. My service representative was Greg and he greeted me in a very friendly manner and was concern about my repair and service needs. He pleasantly informed me that the repair was covered by warranty and there were no out of pocket costs :)The customer waiting area has plenty of room and outstanding Wifi service for their customer needs. The coffee was great!!I would recommend this dealer to all of my friends. Keep up the good work!!

NEHRESMAN

Apr 23, 2016

MB Rocklin is as good as any MB dealer service I have experienced, and in some ways better than others. Howerver, my tech advisor sometimes doesn't take the time to explain the inspection findings after a service visit. Maybe she thinks most customers don't care. Also, I know MB Rocklin thinks it's a luxurious customer benefit to have a Starbucks in the waiting area, but it seems stupid to have to go to the coffee bar to pay my invoice. It would make more sense for the tech adviser to handle payment so that I could discuss the service that was performed and any items that need attention. As it is I have to pay someone behind the Starbucks counter who is clueless about what was done to my vehicle. Then if I have questions, I have to hunt down the tech adviser who is no always readily available. Not a customer-friendly process.

TAMI.SANER

Apr 23, 2016

My service representative Carolyn is great to work with, she's professional, friendly and goes out of her way to accommodate me when I need a rental car during my service. The entire team of service representatives are pleasant to be around and I definitely recommend all Benz owners to schedule their next service at Benz of ROCKLIN.Best regards, Tami Saner

RICAFORT_MD

Apr 21, 2016

Wayne was really helpful, very knowledgeable on the services that my car needed, and very professional. He recommends what are only necessary.The waiting room is clean with reading materials to keep me busy while I was waiting for my car. The restroom is clean and supplies are well kept.

AUBRAY

Apr 20, 2016

I have had my GL450 serviced in Rocklin several times and overall it has been a great experience. There is only one negative that I can speak to. I had service done oil change...etc. then I went to a full service fill station that pumps your gas for you, and they showed me that I was a full quart low. I had to check it for myself to believe it, but it was actually a quart low. Beyond that one issue all has been great. They always are accommodating and provide a loaner vehicle when needed. They are friendly and easy to deal with. Wayne is a nice guy who is very helpful and prompt at updating you on status of repairs.

craigcci13

Apr 20, 2016

We came to MB of Rocklin with no intention of purchasing a vehicle on that day. We offered a drive within 10 minutes of arriving and the salesperson was fantastic. I gave him a expected time of 30 to 45 minutes to arrive at a deal or we would need to leave. We were asked to stay but I said we would contact them first thing in the morning. They agreed a little begrudgingly at first but then they understood our situation and let us go home. At 10:30 the next morning I had an upbeat conversation with the salesperson and he sold me on the service at MB of Rocklin. Needless to say within 90 minutes I became a new owner of a beautiful Mercedes Benz. So fa, so good and I hope to have a long successful relationship with this dealer.

heather.morton2770

Apr 20, 2016

I purchased a used Mercedes ML 350, it was a fair deal and the car seemed to be in good condition inside and mechanically....Unfortunately ,a little after purchasing my car we had a problem with it not starting sometimes...I took the car to the service dept. I explained the issue and they were very happy to try and figure out the problem. They gave me a complimentary car while they had mine , which they didn't charge me. John was really nice and assured me that they would find and resolve the mechanical issue. Well, it took a few times bringing the car back because the car wouldn't fail while they had it. FINALLY IT DID!! John and Michael were so great!! they found and fixed my car issue:)I really appreciated how respectful, and diligent they were to find and resolve the issue. I would recommend to anyone to deal with John and Michael in the service dept. at Mercedes of Rocklin. Very Happy customer thanks JOHN AND MICHAEL.

jchristianson0

Apr 20, 2016

Very kind and helpful staff. Great buying experience. Demi and Tom were are a great team! From the decision to test drive to the finalization of the deal, there was no pressure and every question answered fully and honestly.

joeynarvades

Apr 19, 2016

Ted, the salesperson gave me an excellent treatment, very professional and friendly. Answered all my question with honesty and sincerity. Bob, the Sales Manager was very straight forward.Aaron, another Sales Manager was very helpful in working out a deal for me.

LORRETTAANN

Apr 19, 2016

I have Greg in service he is sweet but straight forward. Rocklin Mercedes Benz. My car has an engine knocking issue. I have been in a few times (of course every time it does NOT make the noise)! Finally after 3-4 recordings I left it with them again and it made the KNOCKING noise!!Wow no worries they fixed my car 3-4 day earlier then I was told it would take!! Wow, I know I was a pain ( since it took 4 or so times). I am glad the mechanics on the last two trips ( I wish I knew their names) where the best ever!!!! They stood outside and talked with me, tried to educate and explain to me what was done. Answering all my questions. Even tho I am clueless, it was so nice that they did not just roll there eyes and blow me off! Instead, helped with a smile. PRICELESS in my opinion.I thank all the guys who helped me, it is nice to see there are good people employed at your service center :)Lorretta Carlson

jackieosbornee

Apr 18, 2016

James was absolutely the best. He was patience, attentive, respectful and most importantly he took the time to listen. James is definitely a SIX STAR kind of guy. I cant leave out Randy he was the first fiance person I've encountered with such a great sense of humor, he was sociable, knowledgeable about the product he was introducing and I didn't feel rushed to sign my documents. The team over at M.Benz made our time one of the most memorable experience. Thanks Guys!

ptenborg

Apr 18, 2016

the overall experience with the salesmen was excellent, knowledgeable about the vehicles located the one we were looking for, and had it transported to their dealership within four hours. The "Closer" was very off putting. he was haggling over $320.00 found that very frustrating. he was condescending and profiled us as bad credit. We walked in with our work clothing on we are ranchers so you can imagine. That was very interesting. Almost walked out twice within 15 minutes. We did end up purchasing the vehicle a ML350.The woman that processed the paperwork was excellent!Had our C class to trade in we felt we received a fair price for trade in.A little confusion on what we would drive home because the vehicle we purchased needed detailed and serviced a 2014. That was on Friday this is Monday and still have not herd when we can pick it up.We were given a loaner to use.Overall it was a average experience only because of the "Closer" person.

Lilsimo

Apr 16, 2016

Greg Burnett has been my service rep for many years, and he always helps me above and beyond with my car. His great service is consistent and unfailing. Thank you mercedes for taking such great care of me.

josh7

Apr 15, 2016

Teddy and drew were extremely helpful during the entire process. They made it easy and quick. We will be back for our next car purchase.

NELESEP

Apr 15, 2016

I asked my regular service advisor Wayne Schmid to check my E350 for a trunk leak which I experienced during a very hard driving rain. After a very through check they couldn't find a leak.I trust Wayne and MB of Rocklin with all my service needs. They are excellent to work with

Omar Nasser

Apr 14, 2016

From a person who worked in this industry before as a salesperson. I found Alex a very successful salesperson. He helped me to find the right vehicle for me. He was friendly and easy to communicate with. I felt no high pressure with him and made it easier to me to purchase this amazing C-class vehicle by giving me different offers and choices. I recommended this dealership and precisely this person to deal with. thanks Alex.

WalkerCellularInc

Apr 14, 2016

We recently had to turn in our GL450 lease and look for another car that was within our price range and had everything we were looking for. Ted was awesome! He was patient and spent a lot of time researching all of our options. We never felt pressured or rushed to make a decision. He was always honest and upfront about what was going to work and what wasn't going to work. This is the third vehicle we have gotten through Ted and he is awesome at knowing what it is we want in a vehicle and not. We will continue to work with Ted as long as he is there!

Dana

Apr 12, 2016

I just leased my third vehicle from MB of Rocklin and Tom is excellent at learning what I need in a vehicle and helping me find just the right one - extremely happy and would highly recommend!

arcaulking

Apr 11, 2016

Brandon and his team did a great job making sure my service visit was a pleasant experience. I would not hesitate to recommend your dealership to my friends.

dave r

Apr 11, 2016

Great overall experience! Knowledgeable and friendly. Highly recommend Tom to anyone looking for a new Mercedes Benz. We're from the Bay Area but we'll worth the drive

troop638

Apr 11, 2016

James Reemts at Mercedes-Benz of Rocklin was so easy going, and made the car buying experience enjoyable. We were in and out within an hour and a half and had a beautiful car to take home.Andrew Ridge the Finance Manager was also very helpful. Andrew was able to find a lower interest rate for us then what we were expecting and that was a pleasant surprise.. We will be back when it is time for us to purchase another car and we will be referring our family and friends to James at Mercedes-Benz of Rocklin.Thanks again for the great service,Erin Fackler

MAEBROUWER

Apr 10, 2016

As always, the service was very courteous and efficient. Brandon Stevens was the BEST! I would not patronize any business that had rude or untruthful employees. I am very happy and relieved to have such excellent service available for my Mercedes' since I am quite convinced that I will prefer to own Mercedes rather than any other car in the same price category.

alydennis1

Apr 8, 2016

I was so happy with how I was treated in the service center! Brandon Stevens treated us like family! I would recommend MB of R to anyone!

lsmithlbc

Apr 8, 2016

great buying experience Fast transaction. Brian was very friendly and easy to work withI got exactly what I came for and was able to do it in less time than I planned

gogiants0

Apr 6, 2016

The service department is who you really have a relationship with when you buy a car not the sales person. This service department always exceeds all expectation again and again. Ask for Wayne, hes the best!

tricia.utley

Apr 5, 2016

I had a great experience. I was nervous about leasing for the first time as I have always financed. They were very helpful and made me feel comfortable. They got me exactly what I wanted and made sure I was happy. They took the time to show me special features of the vehicle and set up everything I needed before driving away.

williamgarner1

Apr 5, 2016

Great buying experience, very professional and knowledgable staff, very helpful, excellent customer service, I will always buy from this dealer and these employees. LOVE THEM!

danigeorge

Apr 4, 2016

We had a great experience from start to finish. Everyone we dealt with with displayed excellent customer service. Our car buying experience was wonderful. We couldn't have been more pleased!

Krystal G

Apr 3, 2016

Brian Jackson provided excellent customer service with my recent search and vehicle purchase. It was about finding the right vehicle for me with all of my desired options... He took his time to do so and genuinely cares about the service he provides. Seemless and easy transaction!

CTOURTE

Apr 2, 2016

Rocklin Mercedes-Benz Ill give them an A rating for honesty and integrity. Took my 2012 Cabriolet in for the A service. I had a little over 4,600 miles since the last service a year ago. I know the A is every other year service and I was wondering if I was going to get charged for the full service even though I only had driven a minimum amount of miles since the B service. I sat down with Greg Burnett and appreciated him going over all the vehicle service requirements and making suggestions about what was really needed. He didnt try to up-sell unneeded services and suggested only that service which was necessary, a considerable savings. Thanks again Rocklin Mercedes-Benz, an honest business that can be trusted, Ill be back.Craig W. TourteRocklin

DHAMILTON194170

Apr 2, 2016

In this day and age it is very difficult to find people in the service industry you can trust. Chris and the gany at the Rocklin Mercedes Benz makes trusting very easy. Each visit I am met with friendly, trustworthy, and knowledgeable people. It is always a vry pleasant and satisfactory experience.Dan from Sacramento

MARYJBANACH

Mar 31, 2016

I've always been pleased with the service at MB of Rocklin - mainly because of Carolyn and her pleasant personality! She even let me use a loaner to go shopping because the service took 2 hr!

LUTZGO

Mar 30, 2016

I couldn't have been happier with my recent service. I was just a few miles shy of my 30,000 service when I suddenly developed a major coolant leak. I live in Redding, so my closest dealer would be Chico but they told me they wouldn't be able to get my GL450 in for 3 weeks. When I called the Rocklin dealership, they were able to get my vehicle in immediately. Normally, MB Roadside assist would tow to the nearest dealership but Rocklin was able to get them to waive the additional fee. Tow truck was at my house within the hour. The vehicle was done the next day and to save myself and my husband a 5 hour round trip, we arranged with Rocklin to have a driver and shadow car drive my vehicle back to me (I gladly paid for this service). About 1/2 way up I-5, the check engine light came on so they turned around and took it back to diagnose the problem. It was as simple as a loose hose. It was too late to start back up to Redding but they were here bright and early the following day. The car was clean and running great. The Rocklin dealership really made this a pain-free process for me. One of the biggest drawbacks to living north of Sacramento is that for anything other than Ford, Toyota, Chevy etc... you need to travel to have your vehicle serviced. I can honestly say that having my vehicle serviced in Rocklin was a much easier process than having my latest "problem" fixed at the local Toyota dealership! I wish I could remember everyones name that I spoke with. The lady that I originally spoke with to arrange scheduling a towing, and the couple of others I spoke to in addition to Brandon Stevens as we made arrangements to get the car back up here to me were all very professional and pleasant to deal with. I look forward to taking my vehicle back to Rocklin (an extra hour plus drive) for it's next scheduled service and meeting everyone in person.

Shelly3396

Mar 30, 2016

I have bought 3 Mercedes over the years, one from Concord , one from Mereceds of Sacramento, and one from Mercedes of Rocklin. By far Mereceds of Rocklin is the best!! I enjoyed the purchase of the vehicle and I love there Service department very friendly and helpful! Especially Carolyn! I definitely recommend Meredes of Rocklin.

ajykdanayan

Mar 28, 2016

Very nice people, can't believe their customer service, AAA service, Now I will only be getting vehicle from MERCEDES-BENZ OF ROCKLIN!!!!!VERY PATIENT AND KNOWLEDGEBLE

georgebeach

Mar 28, 2016

This is our fourth Mercedes purchased with James Reemts he takes time to explain options and makes the purchase fun. He did a great job.

KCMARES

Mar 28, 2016

Greg is great to work with due to his friendliness, helpfulness and desire to take care of the customer. Overall, service was quick and well done.

gollnick.susan

Mar 27, 2016

These guys were the best especially Ted. He took care of us. And tommy was awesome. He found me just the car I was dreaming of.

Valentine K

Mar 27, 2016

I've been serving my GL with Wayne Schmid for few years. This dealership is the best in the area. It's always a pleasure to visit them.

dkoenig05

Mar 26, 2016

The Mercedes workers have helped me a lot with my car whenever I needed help and have provided excellent assistance and advice. The workers are also very kind and patient whenever I have questions about my car.

TMDOMINGO

Mar 26, 2016

Greg was very professional and knowledgable. I was kept informed through the out the process each day my car was being serviced. The only negative was with the loaner car and condition of the car when received. Not so clean inside and scratches and dents in several places.

JUSTINPMORTON

Mar 25, 2016

Every person I encountered was super friendly and offered their assistance in some way. I was able to get a complimentary loaner and all serves were explained in detail. Definitely the 5 star service I have come to expect from Mercedes, especially when you're paying as that much for a car service!

david35

Mar 24, 2016

I had an exceptional sales experience. Great customer service with test driving comparable models I was interested in. The buying process was simple and efficient with a refreshing, and much appreciated, level of transparency throughout. Wonderful service experience as well, simple to get an appointment set up and very proactive communication from the scheduling staff and automated notification system.I have been thoroughly impressed with MB Rocklin at every touch point.

Mr. and Mrs. G of Rocklin

Mar 24, 2016

I walked into the Rocklin Mercedes dealership to view the Mercedes model I was interested in. I came back and test drove the CLA250 and fell in love with it. I came back a third time to test drive the CLA250 again with my husband and we purchased the car that night. From my first visit to my third visit, Brian Jackson at Rocklin Mercedes was fabulous. He went above and beyond to answer all our questions and gave us insight into the different models regarding our needs and expectations. In addition, he even stayed after hours to make sure that everything went smoothly with our purchase and to answer any further questions we had. Since our purchase two days ago, everyone at Rocklin Mercedes has gone above and beyond to answer any questions, to set up the necessary appointments regarding a new purchase, and to just make sure we are completely satisfied. We have been previous customers of Rocklin Mercedes and that is why we came back a second time. Thank-you Rocklin Mercedes for making our purchase an enjoyable one and thank you Brian Jackson for being a valuable, professional, and knowledgeable asset at Rocklin Mercedes.

oldmanowl

Mar 24, 2016

Professional manner and excellent service make us feel comfortable and welcome. The location of the car dealer is easy to locate. Overall, we have a great experience at MB of Rocklin.

THOMSEIVERT

Mar 24, 2016

The problem of stiff door locks and door opening release actuation was not repaired but delivered as repaired. The interior front door panels were not removed for lubricantion of the mechanism. The side door did not function after the cable was replaced and the interior panels of the side Andre rear doors were not replaced!

WMWILLAMAN

Mar 24, 2016

I found the Rocklin Mercedes Service Center to be trusted, efficient and a place that goes above and beyond the standard. I have always been confident in their service.I own a trusted manufacturer, so I require a trusted service center.

wpapola

Mar 23, 2016

i give high rating becuse they do great work. price of car and work is fair. i was in and out in a short time.

danielgarcia4567

Mar 22, 2016

I had a great experience at MB Dealership in Rocklin. I was in & out within 2 hours. Very Easy, No hassles Buying. I was impressed.

JENNIFERPFITZER

Mar 21, 2016

Brandon is one of the reasons I continue to buy Mercedes. I feel I can trust him and the quality of work provided by this dealership.

ramesh0

Mar 21, 2016

Great service - respected my time! Quick in and out. Very Professional.Finance guy was professional and to the point.Nice clean dealership. Will buy again.

ARMANMORIDI

Mar 20, 2016

I'd rather see only Greg from service and Brian from sales. Other than other people approaching with smile and then when i ask for those individuals their face change. " oh ok " that's their answer. Not a good customer service.

eingalls

Mar 20, 2016

From the moment I drove in until I left all was top rate!!!! The available waiting area is tops... Clean and lots of room... Everyone was there to make my experience best for me...

Nick 123

Mar 20, 2016

Great service! Put me in the car I wanted. The staff was excellent all around. Happy to give them my business. Give them a shot

RedSunflower

Mar 20, 2016

Love the car. Love the salesman! Everything was easy. Nice showroom. Lots of cars to choose from. The location is convenient Would buy from them again.

tcicchetti

Mar 20, 2016

The salesman and the Finance Manager was amazing. They valued my time and made experience wonderful. I would definitely recommend this dealership and the people who work there.

zmarymouse

Mar 20, 2016

It was a great experience. James Reemts was polite, professional and respectful. He delivered the car I wanted. I would recommend this dealership to my friends.

denag

Mar 18, 2016

Zach was very good with his follow through and communication. He called when he said he would and made sure I was very well taken care of!!

Frank D

Mar 18, 2016

Outstanding facility and ambiance is awesome. Got a wonderful deal and very happy with the vehicle. Personnel are very friendly and accommodating. It was also very nice for the Finance Manager to come to our house to sign all the papers because of work commitment with my wife.

JOHNNYANDHAZEL

Mar 18, 2016

We had my wife's Mercedes scheduled service done and just as the previous services , everything went great , they gave us a loaner with no hustle and they were upfront about the length of time they needed to complete the job and so we were able to plan our day around it.

Jordan

Mar 18, 2016

Alex was our salesman after our original salesman had left the dealership. He worked hard to keep the agreement of the original salesman and really did a great job.

espeseth, allan

Mar 17, 2016

Free birthday car wash. Bought new wiper blades in the parts department. Blades installed for free by one the guys working as a greeter in the reception area.

gtmjohnson

Mar 15, 2016

I have been to many service dealers in the past and I have to say the service and customer service representatives at Mercedes Benz of Rocklin have been outstanding and the best I have done business with in over my 40 years of having my cars serviced at dealerships. Thank you for your professional service and going above and beyond in making a customer satisfied.

RFU916

Mar 15, 2016

Brought my van in for warranty work. Greg and his team did a wonderful job of fixing the problem. They are very knowledgeable with the Sprinter...

vjkoch

Mar 13, 2016

We purchased our C300 in December of 2015, and were very pleased with our sales representative, Chad. He was very informative, and patient, and went beyond the norm for sales. Unfortunately we only received one key with the car, and per Mercedes policy, we had to wait for our registration before we could order an new one. This took several weeks, and then a paperwork mix-up made getting our key delayed even more. To top it off, we developed a slow leak in one of the run flat tires on our car. Wayne, in service stepped up, and not only put a rush on our key, but made up for our inconvenience by not only getting us a new tire, paid for by Mercedes, but then tinted the rear windows of our car. Both actions were above and beyond the service we were expecting. Rockln Mercedes is a top notch dealership, and we would highly recommend anyone to them for a great experience in purchasing and outstanding service.

Heike K.

Mar 12, 2016

Very curteous, polite, and helpful staff. Greg Burnett is a real problem solver and always walks "the extra mile." My last tune up made a real difference in my car's performance, and I don't feel being pushed into unnecessary repairs.

motaho

Mar 12, 2016

I recently had body work done on my car and a repair of a broken front end thing.I dealt with John Nishita and my Salesman Alex Aldarwish. They were both very helpful. I was happy with my overall experience, and how they went out of there way to accommodate me with loaner cars to work with my crazy travel schedule. If I had only one complaint it would be that I was put on long holds waiting for the service Department to answer. On one call it was 5 minutes before the service operator even answered.The first time the body work was done it wasn't right so John was very nice, and made sure it was done to my satisfaction.Unfortunately when my car was there, damage was done to the front bumper. John was helpful in getting it fixed. I was also very pleased with the two people that delivered the cars to me. I remember the man's name was Robert, and the other women was a very nice blonde lady.

COCO.PEBBLES31

Mar 10, 2016

Very happy with my overall experience dealing with Mercedes-Benz of Rockland. My service advisor Brandon was on top of things and stayed in complete contact with me letting me know exactly what needed to be done.

wkoliver

Mar 10, 2016

Friendly, and competent advisor, and nicely completed work. Free loaner car was very nice as well. Went the extra mile to help, and communication was excellent!

lucky rider

Mar 8, 2016

It was a breeze getting this done so I could enjoy the road without delay cause of loose bumper. Darn those high high car stop bars in parking lots.

DEBORAHSCANZANO

Mar 6, 2016

I love the consistency off ALL the employees. I always feel like Im the only customer there :) Service and repairs are always exceptional. They give you there full attention and confirm what was done and what was needed. I would recommend this Rocklin location to anybody with a Mercedes.

RICARDOAGARCIA

Mar 6, 2016

I've owned my Mercedes-Benz for over a decade now and this was the first time that I'v recieved such terrible service! i used to have my vehicle serviced at Fletcher Jones for many years before moving to Roseville and switching to Mercedes-Benz of Rocklin. On the last service someone left the valve stem caps on my tires loose and i lost a couple before finding out. These were the chrome caps with the MB logo that I had purchased from you guys. Wayne also advised me that the ball joints and control arms that you guys installed a couple of years ago are torn!? You guys usually do a great job but the last visit was disappointing..

p_drew21

Mar 4, 2016

The staff listens to what you want and what you need. They make sure you have excellent service, answer your questions quickly and correctly. The transaction of buying a new car made easy.

DPGILCHRIST

Mar 3, 2016

very good & exceptional service by service writer. They do take the time & effort to give you their full attention to detail & confirm what was done & needed. Wayne is the "best" by far.

PAUL

Mar 3, 2016

My car had a little problem on the way up to Tahoe. Called them just before they closed. They stayed there until tow truck brought in my car, and had a loaner car as a bonus. Very, very nice service.

reg_blom

Mar 2, 2016

Good service and turnaround on a minor issue. John Nishita is good to deal with, and follows up with his clients. I recommend John and MBZ Rocklin Service Dept.

SHOEGAL17

Feb 28, 2016

Did not care that the service center was busy and it would take a while to get to my car. Having a loaner car to do my errands was great. Also liked the car wash. Great service. PS I miss the restaurant that was in the Mercedes dealership. They had good food.

MB Driver

Feb 22, 2016

Very good buying experience, from the initial visit and test drive through finance and drive-off. Everyone at the dealership was courteous, professional and knowledgeable. Special thanks to Gregg and Mikayla for their attention to detail.

callo2004

Feb 19, 2016

Rocklin MB is a top notch dealership that delivers first class inventory, sales,and service! I would recomend this dealership to my friends and family in a heartbeat. Our salesman Zach Will was highly knowledgeable, professional,friendly,and kept our excitment level up throughout the purchase process. Andrea in finance wrapped up our deal quickly and effeiciently. We also have had the privilege to experience the five star service that Rocklin MB offers in having our Expel paint protection installed by Josh. It turned out absolutely flawless. Thanks again Zach for helping us find the perfect vehicle that fits all our needs, I wish you all the best in your future sales!

Manu786z

Feb 8, 2016

I was charged $83 just for them to tell me nothing is wrong with my car after waiting for almost 4 hours. And my car is certified when I was buying the car I was told "if anything goes wrong with my car they will check it for free n fix it". When my car was ready I was not notified that my car is ready I had to walk up to one of the employee and ask them if my car is ready, than the girl on the counter tells me I'm sorry I forgot to see if you were here so she can let me know that my vehicle is ready.

DIETER.HOFHERR

Feb 3, 2016

I have more than 50 years experience with car service both here and in Germany. I must say here I get the best service I ever had.

Aversoza

Feb 1, 2016

My husband and I are very happy with our purchase with the van and satisfied with the hard work of Alex and how he have put up with us. We believed there are no comparison of what the Mercedes offering. We have been shopping around for almost two weeks and Mercedes was our last visit and actually the easiest deals, though it's a little bit more high price than the rest of the dealership that sells a medium size Cargo Vans. We are happy to report that by using the Metris for over two weeks as our service has been excellence. Our customers has also been given us the rate of "excellence". Many thanks to you Alex Sepulveda

Lola M

Jan 31, 2016

Mercedes Bench Rocklin has provided me excellent attention and service thus far. Every representative I have dealt with are professional and attentive to the service I requested, and sometimes going beyond the obvious.

PHYLLISJK

Jan 31, 2016

I have always had a good experience working with the people at Rocklin dealership. They are on the spot to answer any questions you may have with your vehicle

theyellowcabofroseville

Jan 31, 2016

the people at this store really care about your needs and wants. They installed a camera for me on the vehicle I bought. James was very helpful in finding the perfect car for us.

LARRY_36

Jan 30, 2016

Service A on 2015 s class All items taken care of! Work was on time & car was clean. Happy customer.I will be back when service required.

CCF

Jan 29, 2016

Got my service done very fast in about two hours, friendly management, comfortable waiting room, will definitely be back again when time comesThanks a lot

Craig Zelie

Jan 29, 2016

The buff and polish I had on my GLE 350 was the best I've ever had on a vehicle I've owned! Carlos also touched up a scratch on the door that we now can't see. Our service rep John Nishita also spent a lot of time explaining to us the special wax they do and also the clear bra which we're definitely going to do. Everyone at the dealership is so friendly and helpful, we couldn't be happier.

Kjs0689

Jan 29, 2016

I have bought 4 Mercedes vehicles in the past 6 years. I highly recommend this dealer. Tom Emerson and Wayne in service are always awesome to work with.

ksscott14

Jan 29, 2016

Management was very good to work with in finding the right car for me. I enjoy the comfort and style of the S550 sedan! Very luxurious to drive!

MBENERGY

Jan 29, 2016

Good customer service. Loaner vehicle is a plus. I am not a long taljer so i think this is enough. Don't you think so. This is all I can say for now.

PATRICK0

Jan 29, 2016

Had another Sprinter van in for service. Van was repaired and picked up before the time promised. Being an HVAC service company, it is always nice when your vehicle is back in service before expected. Thanks, Greg.

petejrfern

Jan 29, 2016

I would like to commend Greg Burnett for his effort to provide excellent customer service during my last visit. He was very courteous and truly represents Mercedes-Benz with pride.

Sandy Rogers

Jan 29, 2016

Everyone on staff was attentive and very pleasant to deal with. My service advisor Wayne was very knowledgable, friendly - called me in a timely manner to inform me about the status of my vehicle, and obviously takes pride in a job well done. There was no problem getting a loaner car for the day, which was a big convenience for me. Clear that you staff is working in the customer's best interest. Great experience!

SHIRISHM

Jan 29, 2016

The service staff were very professional and understood our concerns and our long journey. Maintenance staff did their due dilligence in timely manner.Only, lack of mis-understanding was lack of communications between Maintenance/Service and your Parts staff, was that parts staff ordered the part, yet I live in Southern California. But, I thank all your departments, showing urgency, interest and the value of customer service. Your RO# was 162098, and I do not remember who the service advisor was - A Lady. She was very professional.Thank you.

SONNYSSS2012

Jan 29, 2016

First impression of the attended--great. Less than five minutes after the arrival, Service rep greeted and straight to vehicle issues and provided estimates.Thorough details provided of the statement of work performed on the vehicle.Loaner car was clean from inside and outside . No waiting.Recommend to use this location. Very convenient and friendly staff.

apodacalegalser

Jan 28, 2016

Fast efficient and friendly staff. Enjoyed my visit. Had a free cup of yummy coffee. Will be happy to come back for service in the future.

BLUEYZSF

Jan 28, 2016

I've been a customer at VH Rocklin since 2008 and keep coming back because I've always been treated right and never felt like I'm being sold a service my car doesn't need. Staff is always friendly and helpful.

BOB.NIENABER

Jan 28, 2016

Service center provides prompt service and the staff is very professional and courteous. My issue is the car was just serviced prior to this issue for $1400 and when the new issue arose I was told it would be around $400 and the bill came in at $700. This is a car with less than 50,000 miles. I've come to accept that dealership service centers charge twice as much as independent service centers.

CHANDLERPR

Jan 28, 2016

This will be the first time I have had a amazing experience from the Rocklin service center. Brandon Stevens did above and beyond what was expected.

clarke_henderson

Jan 28, 2016

Brought my ML in for its annual service. Was informed I needed the front brakes replaced. Great work; I think MB parts pricing and labor are expensive.

deancannon

Jan 28, 2016

The service is the type of service you would want or expect from a Mercedes Dealer. Nothing but the best. I would not hesitate to recommend.

deanisehowell

Jan 28, 2016

If you need to have your car serviced this is a very comfortable place to wait. The loaner cars are also brand new and it's always tempting to get a newer model. Good plan Mercedes.

DLFALLBROOK

Jan 28, 2016

Everything was done and befor the time I needed the car back. I needed a car and he found one for me to use. The car was washed and clean when I got it back

EKASPER

Jan 28, 2016

Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. Carolyn Jackson did a fantastic job in getting my service completed at a price much more reasonable than the Bay Area dealership. On returning home to San Jose, I discovered a coolant leak problem. Carolyn had my SLK picked up and returned to Rocklin, arranged a car for me to get to and from work and doctor appointments and had my car repaired and returned to me all at no charge. Because of Carolyn Jackson and MB of Rocklin professionalism and service, I will return there for any future maintenance and will certainly purchase my next MB from them.

ESWOPE

Jan 28, 2016

Great service and great staff!The service dealer worked very hard to ensure that my vehicle was covered under warranty saving me a lot of money

gurtej23

Jan 28, 2016

Mercedes Benz Rocklin is a great dealership! I came in for service on my car and they took care of me right away. I didn't even have wait less than a minute to be helped and then taken in to Wayne Schmid who helped me with the paperwork and any other concerns I had with the car. With a nice lounge area to drink coffee and watch tv, the couple hours I waited flew by! Plus a complimentary clean and wash for the car tops it all off. I'd recommend going to this dealership for any Mercedes Benz needs.

j.kniesel

Jan 28, 2016

After buying my new E 350 I had to take it in for service to get a few things done on it like switching out the wheels and having the exterior detail finished. I dealt with John Nishita and couldn't have been happier! I was greeted by him in the morning and he couldn't have been nicer. He wrote down any and all concerns I had on my car, got me checked in, had a rental waiting for me and got me on my way. It was such a smooth process. I come from a family that has owned a body shop for over 25 years so my expectations were high when it came to the exterior detail of my new car. I know that black cars are never fun; however, I know the way that they can look if you have someone that knows what they are doing. I was thrilled after seeing the final result! Mercedes of Rocklin took every concern I had about my car and perfected it to show room quality. I couldn't be happier and I definitely won't be going to anyone else but John and Mercedes of Rocklin for all my service needs! Thanks!

JADAVIS0

Jan 28, 2016

Service was great...only one problem, with replacing a tire due to hazard. Was charged for it and shouldn't have been per agreement with Mr. Hunter many months ago. Now I am awaiting my refund of over $300...been 2 weeks today. Spoke with Mr. Moreno, said it shouldn't take 2 weeds. Hope it arrives soon!!!

janishurter

Jan 28, 2016

As always, Wayne goes out of his way to make me assured the service will be done accurately and on time. He has been a terrific service advisor to work with over the past 8 years.

jeanielmeek

Jan 28, 2016

This dealership takes good care of the customer and the car. No complaints whatsoever. Timely appointment after call request and very timely about getting information to you. Friendly shuttle staff too.

JESSAMANTHADELEON

Jan 28, 2016

Mention to the advisor of the warning on dashboard " Top up coolant" ," Check tire pressure",after service is done in 1 1/2 hours,they offered a car wash but I have to wait another 15 min. because there was 3 cars ahead of me so I have to decline because I have an appointment in 20 min,driving half way through the appointment the warning showed up again in my dashboard "Top up coolant" so I have to drive back to the dealership and I missed my other appointment.

JMTGRADING

Jan 28, 2016

Very professional the whole experience went very well looking forward to taking my Mercedes 550 in for service had a oil leak that needed to be fixed took it back and they had no problem fixing that for me What makes it really great is the loaners that you guys give out when your cars in for service night and day difference

kamransaeed20

Jan 28, 2016

They are providing good services but one thing is strange that they have no arrangement for car water wash on payment in dealership.i had to come back without my car wash.

KELLYMATNEY

Jan 28, 2016

Brandon Stevens at Mercedes Benz Rocklin Service is a top notch manager. He is always able to accommodate my appointments, he communicates well and bottom line - he gets the job done. I always am happy with my car's service and it looks like brand new when I leave the service center. The staff there is amazing from the moment I drive my car in to the service bay and up until I check out and pay. I drive 45 minutes to just go here because it far outside of Sacramento. I could go to a closer location, but I choose to frequent this location because of their outstanding service. I always recommend this Mercedes Dealers to friends in the No Cal area.

Klee

Jan 28, 2016

Continue to bring our M-B vehicles to the Rocklin dealership. They are the best in town. Recently bought a CPO ML350 from a bay area dealer and did not receive the level of courtesy and professional service we have come to expect. The Rocklin dealership has always given us outstanding service.

knitwise68

Jan 28, 2016

I always find the staff helpful and friendly at Mercedes of Rocklin. They make taking your car in for service as easy and fast as possible. They send you notes and updates to let you know your car needs to go in for service and you can get an appointment right away. They have a nice place you can sit and wait for your car. I had a question and stopped by after my car was serviced and someone came out and fixed it for me in 5 minutes. The car always comes out clean and sparkling with the seat adjusted the way it was when you brought it in.

mconway0

Jan 28, 2016

A tire went flat while I was driving and I needed a replacement. I was taken care of immediately even though I did not have an appointment. I was made to feel comfortable while I waited. My car was returned quickly and ready to go. They even went out of their way to wash up a spot on the floor where coffee had spilled when the tire went flat and jarred the car. I really appreciated the service members going above and beyond!

michealx12002

Jan 28, 2016

Mercedes service is excellent, from the time you drive up, to the time you pick up your vehicle. Taking your car in for service is something you don't dread, instead it is a wonderful relaxing experience.

MISTERJINKS

Jan 28, 2016

We are new to the area, coming from Silicon Valley, where everything is rush, rush, rush. And good service is the exception, rather than the norm. Often the times when things are promised would come and go, and often we would be calling to ask if our vehicles were ready for pick up. From the time I contacted Isis in customer service to set the appointment to the time we picked up the car we enjoyed every aspect of the service from Mercedes Benz of Rocklin. The car was ready when promised, the speed in which our car was serviced; the call from Brandon, letting us know the car was ready. Jim gave us some interesting insight on obeying the speed limits here in town, while taking us back and forth in the courtesy shuttle.

mjham80

Jan 28, 2016

Great job by Wagne. He listen to my story and was able to help me repair an unusual situation. I know Wayne we over the call of duty to help me out.

PATRICIA_WARDRN

Jan 28, 2016

i usually don't like dealerships..too pushy..never had that issue with you. Great service, nice people. Pleasant surroundings, fair prices., also close to home..would recommend you all very highly to everyone...thank you

RE13402

Jan 28, 2016

We were treated with professionalism at the Rocklin Service Dept. The whole experience with loaner car and service on two of our Mercedes cars were great. Mr. Brandon Stevens and the service technicians were absolutely helpful.

reg_blom

Jan 28, 2016

This is our second vehicle purchased from MBZ Rocklin in the past nine months. We always look here first when looking for a vehicle to purchase. We have worked extensively with James Reemts, and also worked with Zach Will. Both were very supportive in helping us look at different MBZ models, both SUVs and sedans for purchase. After extensive test drives and several hours of deliberation we chose a CPO 2014 C250. This vehicle came equipped with most of our desired options, and we added navigation and parktronic to complete our list of options. My Wife and I are overall pleased with the professionalism of the dealership personnel, and quality of the buying experience. I recommend MBZ Rocklin for a superior car buying experience for MBZ and other fine pre-owned vehicles.

sandyforseth

Jan 28, 2016

I like that they value my time and get me in and out as quickly as possible. Everyone is very nice to deal with everyone stops to talk with you makes you feel welcomed.

WNKEHOE

Jan 28, 2016

Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that some people do care about their customers. Thank you for a positive experience.

Lisa

Oct 4, 2014

Very manipulative staff!! Will never ever give my business to these company!

Julieta Callejo

Jul 19, 2014

I just went there to check it out. They were nice and accommodating . No pressure at all.explained everything I needed to know and gave good advice.still has notdecided if I'm going to buy or lease but I'm sure will go to them.

Still looking for a nice used car!

Mar 1, 2014

This is a nice location to buy Mercedes, but if looking for something else, don't bother!! They would much rather sell you a new Mercedes than a used BMW on their lot!

LT

Feb 5, 2014

I initially went to MB-Rocklin "just to look". I made it clear to the sales rep Ted that I was not purchasing that day. Afterwards I received no hassling phone calls or emails. About three weeks later when we were ready to purchase I immediately called Ted and he made sure we were taken care of. Between him and Brian, we were treated with respect and felt the transaction was honest. It was sort of like shopping at Nordstrom. Delighted beyond our expectations. Now we have a beautiful car and it has great mojo because of the two guys we bought it from!

cereceres

Nov 26, 2012

My husband and I went in just to take a look last week. We met with Justin Bellacera who was very pleasant and knowlegable. Although we didn't purchase anything yet, Justin seemed very happy to show us around and answer our questions. We received a call from Joseph a few days later, asking how our visit was and suggested we come back at our leisure. We will after the holidays!

krobertross

Oct 27, 2012

Worst buying experience ever. Sleezy car salesman and Managers. Not at all interested in the customer being satistified. You would think a Merceds Dealership would have elevated service. Stay away, BEWARE!!

Andrew nguyen

Oct 19, 2012

Justin contacted me to buy my c230. Justin informed mb is interested in my vehicle for one of their clients. i told Justin that rocklin is over an hour away from my home so I did not want to waste mb time nor my time for driving an hour ther and an hour back if their purchase price is near my asking price. Justin insisted I bring the car in because his manager had to drive the car to make a fair value. We talk back and forth for three days and finally he was willing to give me an estimate over the phone based on features I provided and the understanding the the vehicle had no mechanical or cosmetic issues. He quoted me 9-12 k which was too far from my asking price so I obligely declined seeing him since his high offer was too low. I rather keep the car. He then later insisted that if I came he can talk to his manager and get me near my asking price which is near 15000 with a variance of a couple hundred bucks sine he assumed mb would resale the car on their lot for 18-19k. So I made accommodations to take the car to mb of rocklin. I met justin and he looked at the car for ten minutes and didn't have anyone test drive the car. He came back and and gave me an estimate of 9,xxxx don't remember the exact amount because I was so upset that he mislead me and dragged me out to rocklin hour away from home on my one day off of the week.I asked for his manger and Eric came out. I explain to Eric that if mb cannot offer me the asking price, why insist to bring the customer in? He had no answer but simple apologies which does not solve any of my problems. After half an hour of arguing my disinterest in the service he was then willing to give me an extra 1k to their offer which was still way too low from what I wanted. In the end, his excuse was Justin is still new, young kid who worked for mb for two years and was promoted into sales from being a porter. My impression is if he is the manager, he needs to train his staff or not bring inexperience people to drive across town to just give a low ball answer. His manager didn't even need to test drive the car, so already I was lied to bring the car because the manager needed to see the car. I told Justin before I left carmax offered me higher that his high so if mb can't do anything then lets move one so i dont need to come. But when you give a customer the wrong impression it makes me honestly think twice about rocklins service. I cannot even trust buying a mb from them. I am an owner of 2 e classes and 1 c class and now no longer a proud owner. You figure paying premium prices for a car you get premium service. Makes me think twice of ever buying a mb again.

Baileywwc793

Jun 29, 2012

John is great! He is the reason why keep coming back to this Mercedes Benz. Great customer service and deals.

eugenis

Jun 19, 2012

The sales men here do a great job of helping you find the right car for you. Thank you!

Redqtf295

Jun 12, 2012

The service that I received from Ted was terrific! He wasn't pushy and he helped me through the whole thing.

Patti marks

Jun 8, 2012

I have never met a more professional, respectful, honest sales person than James. The dealership is beautiful with a stunning presence. Thank you for being upfront with the pricing. Keep up the great work.

Aleciasr

Jun 5, 2012

Great Service and amazing STAFF!! everyone here was really nice and considerate I found the car I really wanted and for a great price.

Celia

May 22, 2012

Great service!! Really worked with us to find our dream vehicle. Thanks Mercedes Benz Of Rocklin

Juanito

May 16, 2012

Tom Emerson was wonderful had a excellent experience an I would do business with them again.

Nadia

May 14, 2012

t an absolute pleasure to deal with three professionals Bob Hunter, James Reenots and Ted Mavritsakis were a joy to work with.

Kara H

May 10, 2012

I really appreciate the fact that they washed my car for free after my oil change without me having to ask, I thought that was a nice touch!

scott

May 3, 2012

The sales manger was very helpful and made sure I see all the available options for my price range. He found me the perfect car for a great price. They also provided us lunch in the cafe on site (Bistro 33) while we were waiting.

Casie

Apr 25, 2012

Finally a car dealership that doesn't force a sale in the same day!! I was pleasantly surprised by the wonderful treatment from the sales representative Mihai Danu a few weeks ago. We are in the market for an ML350, but were not in a position to purchase the car that day. He showed us excellent service and explained the answers to all of our questions and concerns. He treated us very well and didn't push us into something that we couldn't do. Thanks!! We will be back.

JoeU5179828

Apr 16, 2012

Rahim was simply fantastic...he gave me room to breathe as well as a phenomenal demonstration of the Mercedes Benz.....When i went in i really had my heart set on the Lexus but after meeting with Rahim and Eric I think i am likely to go with the Mercedes...I visited several "Luxury" dealers that day and NONE of them made me feel Like I they did in Rocklin, i will likely return to take another hard look.....

Vince R.

Mar 25, 2012

I recently had a great experience at Von Housen, Mercedes Benz, Rocklin, CA. I knew exactly what I was looking for in a vehicle and Robert C., Salesman, helped me out greatly. He was very professional and courteous with a sense of humor, while paying attention to my concerns and interests. Unlike some other dealerships, I did not feel pushed, and my interaction with him was a good one. I highly recommend him to anyone who is interested in buying a new or used vehicle at Von Housen. He is the guy to contact.Once I found what I wanted to buy. I met Andrew R., the Finance Manager. He gave me some great advice on various auto programs at Von Housen. That part of the process intrigued me more because I felt like he was being sincere about products. That is service.After purchasing the vehicle I liked so much, Robert gave me a call a few days later to come back for my auto certification. He assisted me on getting a loaner car while my vehicle was getting the inspection and maintenance it needed by Carolyn R., Service Manager and her team. Those guys took great care of my car. I have no complaints. I loved the feel of the car, the scent, and it looks so classy and elegant. Thank you very much, Carolyn. Finally, Robert had asked me a question prior to me returning for my auto certification, "how did your ride home feel in the car that you purchased a few days ago?" I responded by telling him, I felt like a "Superstar" in the vehicle while driving it along the highway and in town!" The vehicle gave me a different "persona" in a good way. Thanks for the great experience guys, and keep up the excellent customer service.

Penelope

Mar 23, 2012

2011 C300 yeah baby!!! Love my new car!! Greeted quickly with no pressure (and didn't feel like road kill with vultures over us haha!) Loved our salesman Tom Emerson, got to meet the manager Bob Hunter, very nice, and the finance guy Andrew was VERY thorough, maybe too much, that took some time but wasn't to painful! lol! Over all good experience.

NewMl

Mar 21, 2012

I visited the dealership recently to look at a ML350 and the dealership was clean but the sales people were high pressure, and not very helpful. There was a sales Manager named bob who was very rude and told us if we didn't like the deal we could just get out. I went to fairfield and bought a new Ml350 and was treated with respect, those guys in rocklin are sharks not salesman.

Bill Williams

Mar 18, 2012

When you walk into this dealership it makes you feel like you are in a fun exciting place. The moment I was greated by a "welcome to Mercedes of Rocklin, what are we celebrating today" I new I was in a different place. No over head loud speakers. This is not the Automall. You will never find a shark like mentality here in Rocklin. I was very impressed by a sales man named Ted, he took the time to set my Bluetooth in my car I didn't even buy from him.

Ben Williams

Mar 18, 2012

I was not expecting to purchase a car today when I walked into Mercedes of Rocklin. I ended up leaving with a new E350 and I love my car. James Reemts and Ted were the perfect salesman. They understood my needs and found me the right color and price I was looking for. I have visited both Fairfield and walnut creek Mercedes and they are not close to what you get in Rocklin. Thank you guys!!!

Not Happy

Mar 8, 2012

We purchased a new GLK from Mercedes Benz of Rocklin. I was a HORRIBLE experience. These guys have the mentality and customer service of a used car lot during the 80's, not the experience you would expect from a new Mercedes dealer. This was the worst experience we have ever had buying a car. We even sent several letters to complain to the owner and the general sales manager. The horrible tactics and treating their customers poorly come strait from the owner, he refused to even speak with us. He has had a monopoly on the market owning the Rocklin ,Sacramento, and El dorado hills store. We are taking our vehicle to Fairfield Mercedes and after visting their store and speaking with their staff I highly recommend them. John Menig and Bob Hunter were terrible and dishonest!

Peter S.

Jan 1, 2012

I was just checking out the new c coupe for fun. The sales person James knew I was only looking and he was most professional. Before I left I was introduced to Eric who was also very pleasant. I wish they would reopen the Bistro :(.

1000michele

Jan 1, 2012

I just wanted to say that my experience with Jim Reemts has been very pleasant. He sincerely cares about his customers,went out of his way to make us feel no pressure in purchasing a car. I will always come to this dealer ship for all our future car needs.Thanks again Jim The Keiths

fair oaks

Dec 30, 2011

i find the opposite to be true this is the best dealership by far

Jennifer Speaker

Dec 30, 2011

My Husband and I am expecting our first child. We decided to lease a Mercedes GL for the safety factor. Our Sales Person was James Reemts, he made the entire transaction simple, quick, and fun. We love our new GL and would recommend Mercedes of Rocklin to all of our friends. I will be returning to James in two years for my next vehicle. The one thing that really took me back is when I emailed James at 10pm to ask a question and I recieved a response three minutes later, what great customer service he gives to his customers.

Christybbaker

Dec 28, 2011

Dishonest, rude and worst customer service ever experienced. We knew exactly the car we wanted and were coming in to sign contract and purchase. Robbie told us the car was on the lot. We had email and text message confirmation that the car was there. We triple checked before driving over an hour and when we arrived at dealer the car was not there. In its place was a crafty bait and switch maneuver. We asked to speak to sales manager, Aeron Taylor. We expressed our frustration having been lied to. His response was "we do millions of deals here and I can't keep track of each customer. We sell 200 cars a day..." We then showed him the emails and text message where his dealers lied. He refused to look at them and yelled at us that his salesmen don't lie. He then had the audacity to ask us if he could sell us a car...the classic bait and switch into a higher priced model. We told him we prefer to take our business elsewhere where there was actually integrity and customer service. He then stated again that they sold hundreds of cars a day and they were one oif the top dealers in the country. He was do completely rude to us and could not care less about our frustration. Aeron Taylor and Mercedes-Benz of Rocklin have left us with a very mad taste in our mouth for Mercedes! After reading other reviews, this obviously is common practice for this dealer. This unethical dishonest behavior is obviously part of Mr Von Housen's business model. Is this the true character of Mercedes Benz USA?

Jpenfold

Jul 9, 2011

I recently had a major issue with my ML350, the horn kept going off when I would drive. I bought the car from my sister. I called the dealership after hours and was fortunate enough to reach James. He was very helpful in getting me a loaner vehicle for the night and making sure I would be contacted by a service person in the morning.

Melissa B.

Mar 4, 2011

My husband and I walked into the show room on a Sunday afternoon to look at a vehicle. Business was obviously slow that day because we were the only customers there. When we walked out, I was turned off by 5 of the 6 salesmen that were still lounging back on the sofa that sits in the middle of the show room.. We were done shopping at that particular dealership when we realized we knew more about the vehicle we were looking at than the salesman who was assisting us at the time. He did admit he was fairly new and apologized for informing us incorrectly about certain functions of the vehicle. That's why I was shocked to see the other salesman just lounging on the couch watching the Sunday football game, instead of helping/overlooking the "new guy". I was surprised the dealership even allowed this new salesman on the floor 1) without completely knowing the product, and 2) at the very least not having someone shadow him.

watermandream

Sep 10, 2009

I would recommend Mercedes Benz of Rocklin to any and everyone. The Sales department is one of the most professional and respectful I have ever done business with. I love the fact I can look at every car in the showroom without going out into the heat. I spent a good three hours deciding on what car I wanted. I was offered refreshments within five minutes of being greeted and at one point I needed to get a bite to eat, Jim told my husband and I to get a bite to eat and he would get the bill, what a smart idea to put a Bistro 33 in a dealership. If you have a chance to stop by do so. This is dealership is the sharpest I have ever seen. Money well spent!!!Melody

tgirlgem

Jun 25, 2009

As a consumer that has purchased and leased new vehicles from Lexus, BMW, Toyota, Honda, Chevrolet, Ford and Dodge - I expected a Mercedes dealer to treat me at least as well as I had been treated in the past. I had never had a negative experience at an auto dealership until now. The sales and management staff at the Rocklin Mercedes dealership were rude, pushy and disrespectful. They were completely unwilling to correct thier wrong doings so we have retained an attorney and are proceding with legal action. We couldn't possible be any more dissapointed with this experience and will not ever consider another Mercedes (this was our fifth) as a result of this experience. Very Unfortunate!

cohenmi

May 30, 2008

Sales: above average due to outstanding inventory, although had to beg for $15 keychain after purchasing new $150,000 SL600. 20-something sales person "explained" all features (COMAND, telephone, Navigation, etc.) at 300 word per minute rate and didn't ask/care if I understood. No one from dealership EVER called to see if I enjoyed was happy with car. (I still receive annual birthday cards from Lexus dealership 8 years after my wife purchased her car there !)SERVICE: Excellent from Daniel at El Dorado dealership. Enthusiastic, responsive and honest. Actually cares !Below average from Mercedes service center in Rocklin (also owned by Von Housen). Downmarket experience from initial fast-food counter service writers, and service/repairs/parts NEVER completed correctly the first time. After pre-paying in full took 4 months to obtain extra car key, when key finally arrived never was told it was in, after inquiring, parts tech joked I should be paying him rent for storing the key. Not appreciated. Feels like Ford/GM service with MBZ prices.