Mercedes-Benz of San Juan reviews

Jesus Martinez

Sep 20, 2016

Jose Luis Pineda worked with us through the entire process from the moment we stepped onto the lot until we drove away with my wife's new Mercedes. He went above and beyond what is normally expected of someone. He made the buying experience very enjoyable. We left with a new Mercedes and a new friend. I highly recommend looking for him if you are looking at purchasing a new Mercedes.

nelly

Sep 1, 2016

I needed to go out of town and I asked them to check everything for me before I take the road. They provided me with a loaner so I wouldn't be without a car while they service mine. They finished the same day and told me I needed a new tire because mine had a nail on it, since I had bought insurance for my tires, they went ahead and changed it for a new one. I am very happy that I will be safe on the road because their technicians took their time in making sure my car is ready for my trip.

Albino & Irma Trejo

Aug 31, 2016

We recently made our second Mercedes Benz purchase from Mr. Joe Trevino. We returned to Mercedes Benz of San Juan mainly because of Mr. Trevinos professional sales practices. We were not pressured or rushed to make a purchase. He was patient and very informative. He worked very hard to make sure that we were happy with our vehicle. Lifetime customers!

Thelma Casares,

Aug 30, 2016

Mike Santos in service Dept. Has akways been my service advisor. I've been very pleased with his professionalism and knowledge. My car is always fixed in a timely manner. [

ramiro salinas

Aug 28, 2016

Just like to rate my salesman at Mercedes Benz of San Juan. His name is Brandon Dahlman, the reason I go to see him for my needs is his experience in the vehicles he is sales. I told him my needs and he got me what I like and also need and he has great personality that makes you feel like family. He will try hard get the numbers I was seeking to make deal. Brandon to me is a person I trust and have the confedences he would try his best for me to get what I need.I would highly recommend Brandon Dahlman, I have purchased, several Mercedes Benz, from Brandon, and I will continue to do so in the future. As for others in the dealship I am happy to rate them excellent too. They are helpful, service full too. They make you feel comfortable,and keep you informed where your salesman is and give him notice of you being there too.The whole Dealship is Great. I have met Mr. Cavazos also and a very Great person to meet and also very servicefull too.

RR11234

Aug 27, 2016

This was the best experience purchasing a vehicle we've ever had. Our salesperson Joe Trevino made us feel like VIP's. He took the time to introduce us to almost everybody in dealership. Plus, he explained everything about the car before and after we purchased it. I would definitely recommend anyone to Mercedes-Benz of San Juan and especially our salesperson...

rcasti207

Jul 25, 2016

This was the first experience I've gotten the most out of the car salesman at any dealership. Jaime Cantu was absolutely exceptional in that he helped guide us in a positive direction. He was very patient, very helpful, and very knowledgable as an employee of Mercedes-Benz of San Juan. My husband and I had a very pleasant experience in dealing with Jaime Cantu, and he continues to be of great help! I would highly recommend him to any folks that are looking to buy a new vehicle! He helps make the experience well worth it! Thank you Mercedes-Benz for the great experience in purchasing my new CLA! Continue to make customers feel like family!

Vicky987

Jul 21, 2016

Jaime Cantu is the best salesman we've ever worked with. He located the car we wanted, worked through the details quickly without pressure and allowed us to make our decision. I highly recommend Jaime and Mercedes-Benz of San Juan!

Old1SG

Jul 20, 2016

Beto does an awesome job with our vehicles. Our family owns four vehicles and he always goes above and beyond the require service help always.

Truckguy456

Jul 17, 2016

I have been taking my ML350 for service at Mercedes Benz of San Juan for the past 2 years and the service department is Outstanding. My service advisor was Juan Hernandez. He was very helpful, polite and informative. I enjoy going there.

SL 400

Jul 14, 2016

Tienen excelente atencion, fue muy amable el vendedor desde que llegamos hasta que salimos, tambien fue muy amable el gerente en salir a saludarnos y po er se a nuestras ordenes.

Magda Magdaleno

Jul 13, 2016

Thank you Robert Ponce for your professionalism and great costumer service. You made sure that all my requests were met. Thank you for the awesome experience. I love my vehicle and I look forward to coming back again.

Richard1234

Jul 8, 2016

Noticed the ABS light on in the dashboard. Humberto Maldonado was my service advisor and helped me throughout the entire process. Humberto was able to find me a loaner car and see through the service until completion on my car. The entire process was handled professionally.

NJaggie1155

Jul 1, 2016

My car was delivered on a flatbed over the weekend with only my business card attached after the dealership was closed Saturday night. I also left a voicemail for Mike Santos explaining the situation. Mike went right to work on my car Monday morning as if it was his own; saving me from having to work on it during my business hours. I appreciate Mike's dedication to his work as I know my car is going to be running right when I pick it up. If you are considering the San Juan dealership for service, I would recommend you as for Mike.

Sarcaute

Jul 1, 2016

I've always been treated very nicely by EVERYONE at MBSJ...from the person answering the phone to the people delivering my vehicle. This is the second time I've dealt with Humberto and he remembered my vehicle and me also...he's very polite and professional!

Irma L.

Jun 29, 2016

Joe Trevino makes purchasing a certified car well... wonderful! Not only is he an expert of Mercedes Benz vehicles, but he takes the time to explain all the vehicle's features as well as making clients feel right at home. His personality and professionalism gives clients the assurance of selecting a great car. The finance staff is also top notch people as well. Last but not least, Juan programmed all the fantastic features on my vehicle before I left the dealership. I recommend this dealership to all future clients looking for a great car! :)

Evan Shull

Jun 25, 2016

I was greeted right a way, and refers to Mike Santos that took care in getting my Vehicle in right a way , the staff at Mercedes Benz of San Juan make me feel right at home and getting me a loaner car. great job Service Deportment. and Mike Santos,,

Rorchard

Jun 18, 2016

Great sales experience with Ricardo Gonzalez. No pressure sales. Very knowledgeable. Will buy in the future from Ricardo. Great car. Super fast and fun to drive.

Pom

Jun 12, 2016

Good service and right on time! A bit overpriced for the next service scheduled for my car which is brake and tire change. Friendly staff!

Osolis12

Jun 10, 2016

I was assisted by Ryan Maldomado and got the deal done quick and harmless . Best experience I've had buying a car.would definitely recommend this dealership to all my friends.

Martinez family

Jun 9, 2016

Amazing service from Brandon Dahlman, I love my vehicle and will look forward to visiting the dealership again. My daughter purchased one as well and she couldn't be more happier, the experience was so great and the facility was gorgeous!

Bryan Robinson

Jun 1, 2016

Excellent service as always! Finance Mgr. Arturo F. also assisted. Thank you for providing such consistent outstanding service to me and my family. Have a nice day!Bryan Robinson

Steph Kferman

Jun 1, 2016

I want to congratulate Mercedes-Benz of San Juan for their wonderful staff!! Our sales representative Jaime Cantu is awesome!! He is honest, sincere & very helpful! He was very patient & helped us until the end!! I work around doctors & surgeons & I am definitely recommending Mr Cantu as their sales representative. My husband was standing outside for a long time & Mr Cantu was the only salesman who came outside to offer my husband his help. Anyways, I really want to thank Mr Cantu for all his patience & help through this purchase!! :)Employees dealt with:Jaime CantuHector Garcia (delivery specialist)

Noey Pena

May 31, 2016

Mr. Joe Trevino is a very knowledgeable Sales Rep for Mercedes-Benz of San Juan. His response time on any questions I had or information I was expecting was prompt and effective. The process for purchasing my car was smooth and enjoyable. Further, I know, with confidence, that I can call Mr. Trevino and get a quick and accurate response. Thank You

Balde Garcia

May 29, 2016

Took my car for windshield repair-Humberto Maldonado took real good care of me, excellent work very fast, thank you Highly recommend

DWR-Harlingen

May 26, 2016

All of the Mercedes Benz of San Juan employees are to be commended for their dedication in providing excellent customer service. I have always been treated with utmost respect and I have complete confidence in the service department. I especially want to thank Brandon Dahlman for his willingness to help/ assist. Brandon always takes that extra step to make sure customers are taken care of! Thanks for excellent service!

aglozano

May 25, 2016

Humberto Maldonado took great care of our service needs again! It is such a pleasure to bring my car into Mercedes-Benz of San Juan! So different from the Harlingen dealership. Humberto makes sure I have a loaner and goes beyond what is expected every time! Thank you!

Pansalisa80

May 22, 2016

Mr. Mike Santos is very professional and has excellent customer srevice skills. He goes out of his way to make you feel at home. The service is fast and pleasant.

jose

May 21, 2016

Good service and attentionPeople is friendly Beto Made me feel important in treatingme like the best customer.I Like wash my car free

JBS

May 15, 2016

I was able Work with the sale man , John Silvestri, and get all the prep work completed ahead of time. The only thing to when I bought the car was spend about 1/2 hour signing papers. This was GREAT! The entire team was very helpful and friendly! Thank you all in making this time so much better then when I have ever bought a car before!!!!

Sam Vora

May 13, 2016

Customer service was excellent. The service manager Beto was very friendly and explained the service items and pricing with adequate knowledge. I was overall very satisfied with the service.

Sylvguerra

May 13, 2016

Mr. Hernandez pays attention to detail and makes every visit at the dealership as smooth as possible. Absolutely would recommend San Juan MB dealership to anyone interested in a no hassle experience!

Clbfarms

May 12, 2016

All Persons working at San Juan Mercedes Dealership are all worthy of being praised for there commitment to make sure all customers are taking care of and feel appreciated from the salesperson to the service person and even the gentlemen who makes the coffee. You are treated like you should be treated when you are making a Big Decision on buying a Automobile.

Doris Garza

May 10, 2016

Great experience in purchasing another MB. My salesperson Ricardo Gonzalez was honest and made the process a smooth one. Thank you very much!

Karen09

May 5, 2016

The salesman Arik Bachsian was awesome and did everything to make sure we had a good experience. Managers however were not clear on some items which made us uncomfortable, but going back to our salesman he made it better by being the go between. If it wasn't for him running interference with all the "crap" we would have not gone through with the deal.

Mike Santos

Apr 30, 2016

Mr. Mike Santos, Thank you for help and faster Service, Great Job.

Christine

Apr 23, 2016

Have had multiple great experiences at MBSJ beginning with the initial purchase of our car, we were very blessed to work with Brandon. He was very patient, didnt pressure us into making a decision the first day we went and was very knowledable about all the cars. This helped us into finalizing our decision and we couldn't be happier with our decision to get our first MB. Since our purchase we have taken our car in for service twice and on both occasions got the pleasure of working with Juan Carlos, who has also been a pleasure to work with. I was set up with a loaner and got my car back prompt, washed and with details given about what was done during the service. Thank you to the service department and MB of San Juan great dealership.

BillJ

Apr 22, 2016

Brandon Dahlman took my order 6 months ago for my first Mercedes Benz. He was very helpful, no pressure consultant, knowledgeable and a people person. I was very please with doing business with MB in San Juan, super great client service. Highly recommend him and all the staff at MBSJ.

marioyalma

Apr 16, 2016

We had a great experience at MB of San Juan. We purchased a MB GLC 300 and are very happy with it. Our sales consultant Ryan Maldonado was very knowledgeable and attentive with our purchase needs. We highly recommend Ryan Maldonado.The atmosphere at MB of San Juan is unlike no other dealership we've been to. Great job Ryan!! Mr.and Mrs. Mario Arreola.

Antonio Trevino

Apr 13, 2016

I brought my car for the 2nd maintance, Humberto Maldonado was very helpful gave my wife a ride to the Mall and when the car was ready they picked her up at the mall. Thanks for a Job well done.

Lawyergirl

Apr 13, 2016

I was glad to meet the team, they were all very friendly, courteous, and honest. I had an enjoyable experience buying s vehicle from them.

HUMBERTO Maldonado

Apr 12, 2016

HUMBERTO Maldonado from San Juan service Dept is a wonderful employee. He is professional and ready to serve you. I call him every time I need to service my cars.

Jayne333

Apr 4, 2016

The service department here was great at answering all my questions and concerns. Mr. Humberto Maldonado was very helpful and willing to go the extra mile to make sure I was satisfied with their service.

Armando G.

Apr 3, 2016

Mercedes Benz of San Juan is outstanding in everyway.

Lexis0405

Apr 2, 2016

I am very happy I chose Mercedes Benz in San Juan, Tx , not just because of my great car but because of their excellent services . All the employees were very friendly & helped out in choosing the best car for me. Definitely going back for my future vehicle & recommending them out there. Thank you Guys!

artist

Mar 28, 2016

I went to get the yearly service for my E350. I know Mike Santos from previous years of taking my other cars. Mike has always been very professional and always does his best to make sure that customers are completely satisfied.

Mhollowa001

Mar 28, 2016

One of the best dealerships I have ever been to. Robert met me in the parking lot was friendly and sincere. Never once did he try to push a vehicle on me just to make a sale. He gave me time to look and answered all of my questions. The whole experience from the test drive to the signing of the paper work was top notch and effortless. I definitely recommend this dealership and this salesman!!!

Rafael GL550

Mar 27, 2016

Very easy to schedule appointments. Nice loaner. Awesome customer service by Mr Humberto Maldonado.

Flobel16

Mar 26, 2016

As soon as I enter the dealership I am welcomed and my children are acknowleged as well and greeted with a smile. We are offered something to drink, and immediately attend us. I state what I am looking for and quickly get a salesman to help, Mr. Ricardo Gonzalez. Mr. Gonzalez is attentive and quick to assist. By the time I know it, all the paper work is done and all I need to do is sign. I was amazed at the speed of time. Mr. Gonzalez was very professional and asked I had any more questions. In a world where everyone is always very busy and kn the go, I was impressed with the little amount of time I spent at the Merdedes-Benz dealership!Definitely would recommend people to Mr. Ricardo Gonzalez and Mercedes-Benz of San Juan.

Larry Martinez

Mar 16, 2016

Second vehicle purchase at Mercedes-Benz of San Juan. We were treated excellent both times. Walked in just to inquire but left with a vehicle.

Stamayo27

Mar 15, 2016

I went in on a Saturday afternoon to "just look" at options to trade in my c250. I had been in contact with Enrique Sanchez about trading in my current car. He was very understanding and helpful with all of my specific requests. One of my requests was to speed up the process because I had a prior engagement in the early evening. Enrique and the finance manager worked swiftly to make sure I was in my new car and on the road just in time for my event. Enrique also gave us a complimentary gift card and bottles of wine which I have been enjoying! I have shared my experience with friends already and will definitely recommend the dealership and Enrique.

Dr James person

Mar 7, 2016

The service from the dealership and especially Humberto Mondonaldo ,and Sam Vasquez was beyond excellence. Thank you

Thdz

Mar 3, 2016

They took care of me from the moment that I entered Mercedes Benz of San Juan. Mr. Ricardo Gonzalez provided the assistance at all times and helped me throughout the process. Everyone was helpful even to understand my vehicle. They took their time and are willing to provide any assistance as necessary at any time. Explained the vehicle features in detail and took their time which helped me understand my vehicle much easier. Recommend, they make you feel welcomed and the I will definitely purchase from them again

Aponte07

Mar 1, 2016

I bought a brand new 2016 car barely over 1 month ago, and I had a safety concern on an issue that just arose and I went in to just get it checked out make sure it's nothing serious as this is my first brand new car, and I was told that no warranty work can be done on my vehicle at this location and I have to drive 4 hours away to San Antonio for any warranty work, I just bought the vehicle and I can't get even a simple diagnostics on my car without paying an arm and a leg, this is horrible and very wrong, I wasn't even notified that they wouldn't be able to do warranty work anymore, the car isn't even 2 months old yet, it's still barely being broken in and now my only service station is 300 miles away, for all I know my car may not even make it before it messes up again, my car shut off on me while I'm on the road surrounded by traffic, I expected Mercedes Benz to have the best service possible with their reputation and I was really let down on how little help I was given I wouldn't recommend this dealer to anyone

rgvdave

Mar 1, 2016

I've purchased three vehicles at MBSJ. I used to hate the car buying process. Now I realize that the sales person makes a huge difference in the experience. Joe Trevino is awesome. He's genuine and patient and extremely easy to deal with in the car buying experience. I plan to buy my next car from him, regardless of what brand of car he's selling. There you go.

Carlos S

Feb 29, 2016

Marco Salas from my first call regarding my interest in buying a 2015 C 300 to closing the deal was outstanding and professional. I have purchased multiple vehicles with Marco and he consistently comes through for me. Marco Salas is one of the key reasons I keep going back to MB San Juan.

LeoG

Feb 25, 2016

Sales Representative Joe Trevino was helpful and did his best to represent me during my purchase. Thank You Joe

Great buy Norma300

Feb 24, 2016

Thank You Mr. Modesto Montemayor (professional consultant) for your outstanding customer service. As a first time Mercedes-Benz buyer, I was very impressed with your professionalism and expertise. I will highly recommend your service to my friends and relatives.

deepskyguy

Feb 19, 2016

Everyone I encountered, from my service adviser, Juan Hernandez, to the greeter to my shuttle driver and everyone else I talked to on the phone and in person, were courteous and professional. The work on my motor home was completed quickly and to my satisfaction... Thank you Mercedes -Benz of San Juan.

Jessica

Feb 16, 2016

I had a wonderful experience at Mercedes Benz San Juan. Mr. Brandon Dahlman and Mr. Sam Tijerina were of great help. I got to have an extended test drive of two of my dream cars! They are not salesman, they are consultants. You don't get the feeling that they just want to put you in a car for a paycheck. Another great thing was I was informed of all of the safety features of different vehicles, which played part in my decision. Thank you everyone! I would give a 5 star rating for each category but my phone wouldn't let me

RMercer

Feb 16, 2016

Ryan Maldonado and the MB San Juan team did a fantastic job selling and delivering a beautiful vehicle. I bought the car sight unseen and they did everything possible to make the process easy and efficient; the vehicle was received as described just before Valentine's Day at an excellent price. Thanks again and I look forward to future business here. Richard

Zdr, 5491

Feb 16, 2016

Mr Mike Santos attended me when I took my GLK 350 for service without an appointment on Wed. Feb 3, 2016. He assured me that my vehicle would be serviced and ready by the end of the day. And it was!!! Thanks, Mike Santos.

josephccadena

Feb 14, 2016

I showed up at the dealership with a specific car in mind, and Arik helped me with every step along the way. He was kind and insightful, and never once did I feel pressured into buying anything. He went above and beyond to make every bit of the car buying experience pleasant, and I was very pleased with the service. I was impressed when the GM came over to congratulate me and offered me a bottle of wine. Great job guys, and I will definitely be back in the future.

Drakester

Feb 10, 2016

Mercedes- Benz of San Juan was a great outfit to work with. The salesman Joe Triveno was very helpful, friendly, honest, and knew his job. I had spent months researching information about the vehicle I wanted (MB Sprinter Passenger Van) and MBSJ offered the most fair and competitive price in Texas.

Hasan Mohammed

Feb 4, 2016

Humberto Maldonado was a great help to understand the problem I had with my 2014 E350 and immediately requested a technician to perform a road test as required to find and fix the issue

BLH

Feb 4, 2016

I have a 2015 C-300 Mercedes, and received a recall notice on the car. I called to make an appointment to get the issue resolved. When I checked in at the service desk, Humberto MaldonadoWas assigned to be my service advisor. After checking in with him about the recall, I had a coupleOf questions about my car which he answered and resolved immediately. When I picked up the car later in the afternoon, the car was cleaned up spotless and ready to go.Humberto drove the car around to the service area, and noticed a spot on the carpeted floor matOn the drivers side. He took it out and cleaned the spot completely. GREAT attentionTo detail. I always recommend Mercedes- Benz of San Jual to friends and coworkers!

Elle G.

Feb 3, 2016

From the time that I got my car, and the time that I had to take it in for service, everything was smooth and I did not experience any problem.Everything was on time. Brandon Dahlman had been very helpful (awesome guy right there).Juan Hernandez was also great.No time wasted. Everything was taken care of.This dealership is a place where I am sure that I will be taken good care of.

Discovereez

Feb 2, 2016

Modesto Montemayor did an incredible job helping us purchase our second vehicle from MBSJ. Fastest, easiest, most accommodating process ever. Thank you Modesto for making our buying experience do painless. Looking forward to our next deal!!

Smart2012

Jan 30, 2016

Beto Maldonado is our MBSJ Service Advisor and Beto has always gone that additional step to1) fully understand the service issues we are encountering with our Smart Car2) ensure the service technician keeps him informed on the status of all service/repairs being done on our Smart Car so that he can keep us informed 3) ensure there is a loaner car available for me to use4) make sure each of our service issues are completely addressed before contacting us to pick up our Smart Car5) explain what the service technician did on the Smart Car and each of the billable chargedIn short, Beto provided 10 Gold Star Customer Service that Mercedes Benz is known for

Kelly

Jan 29, 2016

Took our certified SLK in for minor cosmetic issue, and ended up with new suspension and tires based on the dealer diagnosis. Drove a new C Class for 2 weeks and didn't pay a dime. Thank you Humberto Maldanado and Mercedes of San Juan. Won't drive anything but MB from your dealership ever again as sales and service are magnificent!

Carrie

Jan 29, 2016

I could not express the very moment you arrive there all the staff is so friendly and make one feel right at home not to mention the exceptional service that I always get from Mike Santos, service advisor he really take time to explain in detail what is going to be done on your vehicle such as all the maintence that is needed from oil change to tire rotation,or whatever it may be I had my windshield replaced and it needed to be calibrated Mike Santis explained the details of it which I did not know. I highly recommend

Vicky

Jan 26, 2016

Mr. Humberto Maldonado and his staff were of great help, will keep returning to them for our cars needed services in the future.

Nora Jalomo

Jan 19, 2016

So happy that we stopped by Mercedes Benz of San Juan. The dealership staff was king and welcoming to us upon our arrival and our overall buying experience was excellent with salesman Joe Trevino. He pointed us to where we wanted to go and satisfied our needs as customers. I am the new proud owner of a GLC 300 which I absolutely love to drive. Thanks again Joe and the staff of Mercedes Benz of San Juan.

Kendra

Jan 17, 2016

Over all it was very good very respectful very helpful and answered all of are questions put up with are kids that are a handful I will tell all my friends thank u

robrod

Jan 8, 2016

This was our first experience with a luxury vehicle and the customer service that Modesto Montemayor provided was exceptional. Modesto went above and beyond in providing us with all the information we needed to purchase a vehicle that met our needs. Once again great job Mercedes Benz of San Juan!!!

Unmejn

Jan 7, 2016

It was a smooth buying experience, not unlike me buying something from HEB (express). Roberto Ponce was very helpful and professional. Just keep an usher upfront always. Thanks

Erica915

Jan 5, 2016

This is my third Mercedes, second that I have purchased at Mercedes Benz of San Juan. From the moment that my husband and myself were met by our salesman, Brandon Dahlman, I felt like a VIP customer. No other dealership has the courtesy and finesse that Mercedes Benz of San Juan has. My whole experience from beginning to end is always a wonderful one!

I <3 my Audi Q7

Jan 3, 2016

While waiting for another dealership to get the vehicle we wanted to see, we stopped by MBofSJ and we were able to look at cars with no one hovering over us. After a while, John Silverti came over and provided more info on a few cars we were interested in. We let him know upfront that we had an appointment at another dealership. He continued to provide great service and even offered and allowed us to take those vehicles for a test drive. As we were leaving, he continued to be very polite, professional and was not pushy at all. We went to the other place and they did not have the vehicle we wanted and they told us it was sold (6 days later it's still showing on the website). We went back to MB of SJ and made our purchase there. We made our decision on the purchase based on the service that John Silvestri provided, price, and quality. Thank you John Silvestri and MBof SJ

IrisSanchez98

Dec 27, 2015

Attentive to your personal requests as well as your vehicle's needs to keep you safe & your vehicle in top performance is what I find when I take my vehicle to MB of San Juan with JUAN C HDZ!

Rmorado

Dec 24, 2015

Just bought a 2013 Glk350 from salesperson Joe Trevino at Mercedes Benz of San Juan, Tx. I was truly satisfied with his professionalism and all dealership staff. I will recommend Mercedes Benz of San Juan to anyone interested in buying the brand.

Alice Hawes/David Cawthon

Dec 20, 2015

Very pleasant to work with. Seemed a little disorganized, as the loaner car for us disappeared and another needed to be found and then gassed up. In addition loaner car had malfunctioning rear lights. Not sure whose fault this was, seemed like a lot of folks walking around doing nothing. We will return, should another repair be needed.

ernie m

Dec 19, 2015

From the moment you arrive service is the finest.the service adviser juan hernandez was friendly and very curtious.live in houston but look forward to my next service if down south.

Jerry1967

Dec 10, 2015

The staff is always amazing and friendly.we love coming service is awesome. Thank You.Look forward to seeing you next time our GLK 350 needs service.

JenRN1

Dec 9, 2015

I received impeccable service from my salesman Ricardo Gonzalez. He went above and beyond with customer service. He is knowledgeable, prompt, friendly, energetic, and followed through with every detail even after the sale! The staff helped facilitate the sale quickly and promptly. They acknowledge the value of the customers time. I will definitely return as a customer. The dealership is also kid friendly. All the staff made the kids feel special and part of the purchase. They offered goodies and Starbucks hot chocolate. They were happy troopers to say the least. That makes a happy mommy! Thank MB of San Juan!

Adriana Ana Garcia

Dec 8, 2015

Excellent service. People are so nice. Since I bought my car, I have not had any problem I have brought the car fur the butler service which is an excellent one. Overall, I am so happy that I came to this dealership.

Kelly

Dec 2, 2015

I want to thank Brandon Dahlman for taking his time to assist me, and yet also not waste my time. Although I was purchasing a CPO car that probably didn't have much room for profit, I was treated the same as if I was purchasing a brand new G Wagon or S class. I have purchased 5 autos in the last 2 years, and Mercedes of San Juan is the only Valley dealership I will purchase from. They have honest deals, great people, great perks, and fantastic service.

Michael C.

Nov 27, 2015

Exceptional people, extraordinary personal service, and a terrific value! I cannot recommend this group highly enough They are truly the best that I have dealt with, and I have owned Mercedes automobiles for 30+ years.

Esme

Nov 23, 2015

Firts time in Mercedes Benz of San Juan and the experience was Excellent , Great job Mike santos

Brenda Salazar

Nov 21, 2015

Humberto Maldonado was my service advisor, and let just tell you that he's the best. He goes above and beyond with his excellent customer service. I always get the best service at Mercedes Benz, but when your advisor is awesome, it makes the whole process a lot better.

Roslyn1971

Nov 17, 2015

I was really satisfied with work; prompt attention and deliver on time, Mr Santos was helpful and give me update on what's going on with my car.

Frjim49

Nov 15, 2015

I recently took my car to mercedes of San Juan and was met by Humberto Maldonado in the service department. I was exceptional well treated and am quite satisfied. I look forward to my next visit

Patricia7

Nov 5, 2015

In a few word , EXCELLENT SERVICE, PROFESSIONAL and SMOOTH purchase. Marco Salas took care of us from point of entry to final sale and he followed up with me to make sure I was happy with my purchase, which I am. Thank you Marco Salas your fabulous.

SylCairo21

Nov 5, 2015

Humberto Maldonado has good listening skills, Humberto performed and made a great effort to change my view about previous car services maintenance experiences.After Humberto consulted with upper management, Humberto took time to call me back with and offered a favorable solution.

Angiemina24

Oct 31, 2015

Amazing experience at this dealership with out first Mercedes vehicle. The customer service was superb. They are very knowledgeable staff and u couldn't have been any happier with my purchase.

Jzuniga14

Oct 30, 2015

I went into mercedes Benz of sanjuan because I was on the market on purchasing a new vehicle. I was amazed by my sales person that helped me, he delivered top of the line customer service, very professional and friendly atmosphere. Never had I gone to a place like Mercedes Benz I was just facinated they took the time to explain everything in detail and showed me every feature on my Cla class. I would definitely buy again from them

Rr

Oct 28, 2015

Great customer service, as soon as you pull up there is someone out there to help you never had to walk around looking for help. They communicate well via email or text letting you know the status of your service or repair cost if it's not covered by warranty. It's a very welcoming dealership and service center, thank you!

Louie123

Oct 14, 2015

Thanks Abel Garza and Paul DeLaRosa for the great service ,and for making it possible on my proposal.You guys planned excellent..Great customer service on delivering the car to my girlfriends house.she was very surprise and very happy.

Luckymonty

Oct 13, 2015

We've been waiting for thirty some years to own a Mercedes Benz. After many yearly visits to window shop and check out the new inventory we finally bought an ML350. What a delight. The ride is fantastic. We wish we had bought sooner. Our experience was wonderful. Robert Ponce was the consummate sales professional. He found the perfect fit and helped modify it to our personal needs (towing). My wife has told her friends, "If you want to feel good about yourself, make a weekly trip to San Juan Mercedes Benz. It's better than Costco. You can even get a message." Thanks again, SWMB, for a great buying experience. You guys rock.

fgonzalez

Oct 13, 2015

Marco Salas and Mercedes-Benz of San Juan have provided me with excellent consistent service from day one. This was our third vehicle with MB San Juan and we have had nothing but top notch service. If this behavior is kept up I don't see any reason why I would go anywhere else. Thank you Marky!

Smart_Buy_Guy

Oct 12, 2015

The most professional, efficient and friendly experience purchasing a vehicle. Arik was very knowledgeable on the vehicle's features, and went the extra mile to satisfy my needs as a buyer. All this while maintaining a professional and friendly demeanor. I am very happy and satisfied with my vehicle. Truly an amazing experience before, during and after my purchase. Thank you Arik.

heysanchez

Oct 3, 2015

I always have had a great experience taking my vehicle in for service with Humberto Maldonado he always goes above and beyond, he makes my visit stress free!

Gloria Benavides

Oct 1, 2015

My husband and I, Meme Benavides and Gloria Benavides just purchased a Mercedes GLK from you all. We have only had it about a week but love it. Rolando Pedraza helped us tremendously when we first looked at it. He gave us a tour of your beautiful facility and took us on a test drive of our vehicle. Every one there was so courteous and helpful. When we decided to buy the car Rolando was gone that day but referred us to Brandon Dahlman who helped us close the deal. Both of these salespersons were excellent. You could tell that they really cared about us as customers.They went out of their way as did the finance person to make sure that we were completely satisfied. We were taken through a training on the operation of the vehicle and Brandon took pictures of us with our new car. Thank you for such a wonderful experience and we look forward to many happy years with our new Mercedes.

keith

Oct 1, 2015

I want to express my appreciation to Modesto Montemayor for his professionalism and the extra effort in making our purchase experience outstanding. We bought a 2010 Porsche over the internet. MoMo had the car put on a rack and photographed, personally described the very minor rock dings, test drove the car and talked to the service tech at the dealership who preped the car. The car was exactly as he described. He got his sales manager in his office and we agreed on a price in about 5 minutes. They held the car for a week until I could make arrangements to fly into McAllen where they picked me up at the airport. After making sure I had everything I needed to get through the checkpoint on the interstated, I was on my way home in about an hour. They owed me a second set of keys and MoMo contacted a Porsche dealer and delivered the key by mail within 10 days. I liked dealing with these folks and wish the dealership was not 786 miles away.. thanks again, Keith

GLA250

Sep 26, 2015

My husband and I would like to thank the team at Mercedes Benz of San Juan for the outstanding and professional service. From the moment we entered your premises to the moment we left, we felt most welcomed. We would like to also mention that Joe Trevino was knowledgeable, accommodating and responsive to all our enquiries and requirements. The entire purchase experience was a pleasure. Juan & Veronica Garza

barbaracooney

Sep 22, 2015

Best dealership in the country. Brandon Dahlman and Ron Heller are not just great people to do business with....they are just GREAT PEOPLE. Hard to find in the car business but this was the best car buying experience I have ever had. And at my age....I have purchased a lot of cars!

Antonio Trevino and Sheila Trevino

Sep 21, 2015

I would like to thank Arik Bachsian for the upmost respect and courtesy that was given to us the moment we stepped on the lot. We have never in the past 28 years of purchasing vehicles for our family recieved this professionalism and caring attitude. We are very thankful to Arik and collegues for their help in purchasing our GLS 250. We are very happy with our purchase and have already recommended friends and family to visit the Mercedes-Benz San Juan dealership. Thanks once again for making us feel like family. Have a blessed day.

GLS 250

Sep 21, 2015

We would like to thank Arik Bachsian for the awsome service and courtasy he showed us throughout our visit. we would also like to thank the staff that made us feel like family. We purchased a GLS 250 with the help of Arik giving us his undivided attention and expertise on the care. He assured us we would be most pleased with the price and quality of the car. We are very happy with our care and have enjoyed every moment and feature it has to offer. Thanks Again Arik for you time, patients and understanding to what we were looking for. Thank to the staff for making us feel like family.

marthamsilva

Sep 11, 2015

I've been to Mercedes Benz of San Juan numerous times for sales and service. This last visit was with Juan, the service advisor. I extremely love how he kept me informed of my vehicle repair status and his courteous manner. He is my service advisor for LIFE! THANKS JUAN!!!!

Mike Moody

Sep 2, 2015

I've had the pleasure of purchasing several luxury brands over the years, but my experience that I just had with Mercedes-Benz of San Juan and the personal attention of George Elizondo was second to none. This dealer is the BEST of the best and delivered an excellent buying experience for me and my wife. Amazing attitudes and attention to every detail that do not stop even after the sale, a GREAT group of folks at this store. Even delivered my vehicle in a customer MB trailer with a HUGE red bow on the hood. Over the top amazing service by the team at San Juan Mercedes-Benz!

Gilson 1913

Aug 31, 2015

This Mercedes Benz branch of San Juan truly values their customers and sees to their needs. They make sure that every product bearing the Mercedes label is of top notch quality. Meticulous, quick, and convenient service is what has allowed for the 5 star rating to be given by their customers.

Raffy

Aug 31, 2015

Easy to get appointment. Quick service. Excellent service from Mr. Humberto Maldonado. Definitely worth the time and convenience. Highly recommended to others. Very clean and nice environment. Very courteous and humble personnel.

prr76

Aug 29, 2015

My car (Ml 350) had lit running boards installed and required a repair to a windshield wiper and a headrest. Jordan Cantu scheduled an appointment for us and made sure we had a loaner available. Work took two days and Jordan kept me updated. It was ready when he promised it and I even had time for a quick shoe shine. Great car wash was also provided. Paul R. Rodriguez

Benzgirl

Aug 20, 2015

I dropped my car off during my lunch to MBOFSJ service check on a low tire on MLB350.Mike Santos dealt with me upon arrival and he was very professional with me. I picked up my car data 5:00 pm. My car had the tire replaced and I was back on the road within minutes. Thank you everyone for quick service.

car girl 1212

Aug 16, 2015

Sales person Edgar Valle was very professional and knowledgeable about the vehicles. We test drove different cars and purchased the one we were looking for.

lugo

Aug 12, 2015

because salesman was exellent and give us better price from the one we expect grest deal great price great service and carlos sada help me out more more and more

lauraweaversbestcar

Aug 5, 2015

I have owned 2 merecedes An E350 and now a C350 . I have always had a wonderful experience while being serviced. I love MY MERCEDES. LOVE THOSE GUYS ......LAURA ESTELLA WEAVER

Pattigon

Jul 29, 2015

I just purchased my CLA from MB of San Juan. Living in San Antonio I choose them bc they are first class service in every department . I had a question for parts and I got a call back with an answer in 5 minutes . Thank you Jordan Cantu. I appreciate your promptness and friendly service . You super !!Thank you Al Cavazos .. This wouldn't be possible without your without your impeccable customer service , talent and team . You guys rock !

Johnoz

Jul 13, 2015

My GLK 350 was due for Auto Butler Service and would like to give a thumbs up to all at MB of San Juan especially, Service Advisor Humberto Maldonado, who was very helpful in getting me in early and the work done quickly.

Marci

Jul 12, 2015

I always get the best service every single time I take my car for service. I get a loaner, they wash my car and also they try to help me in ways to keep an affordable price!!! I would never change and I always encourage my friends to take their Mercedes to San Juan!!! All the staff is exceptional and kind !

John & Pris Oz

Jul 7, 2015

Immediately on entering the dealership, we received the smiles, hellos, plus can I help you, from a number of employees. This is the second purchase of a vehicle from Mercedes Benz of San Juan for my wife and me. We were looking for the salesperson who sold us our first Mercedes, a 2013 E350 coupe in 2012. That person was Roland Pedraza a true gentleman, and in our eyes a terrific salesman. My wife wanted a 2015 GLK 350. After listening to my wife, Roland said he would go get a key to show us one, but unbeknown to us, the key box was locked. But Roland like a Wizard was able to reach with one finger and pull out a key. That key happened to be to the GLK 350 that was exactly equipped, with what my wife wanted. WE'LL BE BACK.

mb2014

Jun 17, 2015

Mike Santos greeted us like he has known us for a long time. He made us feel at home.He made sure that our vehicle was repaired in the time that he had quoted. He provided excellent customer service.D. Ortiz

Robertc72569

Jun 17, 2015

The team at MBOFSJ always take things to the next level. I take my car in for service I request a loaner and I'm on my way.

adlg8612

Jun 16, 2015

I have been twice to the dealership for service, and I can truly say they have treated me like a valued customer! Mike Santos, the service advisor, was very professional, and he explained well every question I had.

Jose

Jun 15, 2015

Jose & Griselda Cavazos My Wife and I would like to thank Joe Franco for the sale on our new GLK 350 and for the delivery of the car to our residence in McAllen Tx. . Joe's outstanding courteous manner and constant smile made us feel very comfortable in doing business with Mercedes Benz of San Juan. Sincerely, Mr. Cavazos

RT Construction Inc

Jun 14, 2015

I have a GL450 this is my 6th vehicle from MB, I will not go to another dealership due to the excellent customer service and absolute commitment from MB to service vehicles at any time...

J Palacios

Jun 7, 2015

The staff at San Juan has always been very courteous and act in a professional manner. I have been a customer since 2012 and have been satisfied each time. Your team realizes the importance of staying on schedule and making sure customer's needs are met. Keep up the good work!

bvcar2015

Jun 5, 2015

I just purchased a 2015 GLA and needed to bring it in to have the bulter treatment applied to my car. Priscilla Ramos was very friendly and had my loan car ready for me. I was able to do some shopping while my car was being serviced instead of just sitting around a showroom.. Priscilla was very nice and took care of me in a professional manner. Great Job!

dl78504

Jun 2, 2015

I have now dealt with the service department in San Juan on 3 occasions, once for annual service, twice for minor warranty issues. Good service, and they are willing to drive me to my office. But, I wish loaners were made available. So far, I've not gotten one on any of the occasions.

Dan

May 29, 2015

I dropped off my vehicle for a "check engine light". Service Advisor Humberto was very helpful in keeping me up to date with all steps necessary for repair. Excellent service.

BLH

May 28, 2015

Paul Mason was professional and knowledgeable in helping us find a vehicle that would satisfy ourneeds. He was able to accommodate all of our needs both financially and with the right car. BrandonDahlman also went above and beyond in making our experience at Mercedes-Benz of San Juan aspecial one. Created a loyal customer!

DRE

May 25, 2015

When I have an issue or require service for our Mercedes autos I call Beto Maldonado. He always handles whatever task with professionalism and in a timely manner.

Cherie

May 22, 2015

Humberto was very professional and made sure service was done right! It was also done efficiently and in a timely manner! I was very pleased with the service!

Merclover

May 20, 2015

Priscilla Ramos was super professional, super nice and went beyond what I had asked from her. Performed multi-inspection and recommended work without any pressure and then delivered the car spotless back to me as I didn't have time to pick it up. I will go back to this dealership again. Keep up the good work!

daglozano

May 19, 2015

As soon as I walked into the showroom, I was greeted by so many polite and kind people who immediately offered me coffee, water, and other goodies. I was fortunate enough to have Joe Franco help me find my new vehicle. Working with him - and all of the members of the Mercedes-Benz of San Juan family - was a wonderful experience!!!

Rolando

May 17, 2015

The most important thing for me is the atention and service , have a SO NICE PERSON LIKE MIKE SANTOS AND PERSONAL DRIVERS , make me fell So Good about the Mercedes benz co. THANKS .

DavePort

May 15, 2015

My E350 was due for a periodic service. Ms. Priscilla Ramos took care of this service and she gave us such precise, concise and no BS information about what needed to be done to our vehicle. Aside from this service, other service was required which was also worked into a short schedule with no additional time required. My wife and I are very satisfied with her expertise and product knowledge. Glad to have her take care of our MB..

Daniel Garza

May 14, 2015

My name is Daniel G. from Houston Texas. I purchased my new 2015 E400 from Mercedes Benz of San Juan. I give them a 5 gold star review because of their impeccable customer service. This car has a powerful V6 Biturbo engine that unleashes power when you need it. Gas mileage is around 29 mpg-32 mpg... I think this is due to the ECO system. The car is great but Mercedes Benz of San Juan Texas completes the purchasing process by making the purchase exciting and hassle free. My experience was exceptional... they trained my on how to use the car and the features. They provided feedback regarding potential needs that I may encounter in the future like a care package and extended warranty. Thank you guys and God Bless!

Princess2014

May 11, 2015

Humberto was very friendly and helpful in my vehicle needs! His service meet my expectations. Thank you Humberto Maldonado for all your help kindness and interest in meeting costumer needs!

Anita Lozano

Apr 30, 2015

Ever since Mercedes dealership came to San Juan I am a happy Mercedes owner! Humberto Maldonado has been a great service representative for Mercedes Dealership! He makes sure my loaner is waiting and is very professional. Thank you Humberto Maldonado for once again taking care of my SL500 this week for service and repair. No better service anywhere in Texas!

Eugene Villarreal

Apr 21, 2015

My experience at Mercedes Benz at San Juan was just outstanding. Since the beginning the process was easy, fast, and wonderful. This is the first time encountered this experience when purchasing a new vehicle. I do want to thank very much Ryan Hayungs for such an amazing treatment... he went above and beyond and made the purchase of my new and first mercedes a great one!!

Ray Frechette

Apr 21, 2015

We recently brought our Leisure travel van built on a Sprinter chassis in for repairs. This is our first visit to M-B San Juan and are more than pleased by the courtesies and care of our problem by Mike Santos, a service adviser. Not only did Mr. Santos list what they would do and most probably find (he was right), but also took time to answer questions I had on other probable service my unit will be in need of in the future. It was a pleasure to deal with San Juan M-B and they may yet convince me to by a regular car from them. Courteous service after the sale is a big factor to consider when buying an automobile and I got superior service on a vehicle they did not even sell me.

Jolene V

Apr 17, 2015

I experienced a loss of air-conditioning on a recent road trip. Having purchased my GL 550 in 2013 at San Juan Mercedes, I contacted Mike Santos my service manager. He and the excellent technicians employed by San Juan Mercedes, provided me with a complete and thorough evaluation as to the cause and then executed the repair. Additionally, I was driven to and from the dealership to my residence by courteous drivers employed by San Juan Mercedes when I dropped my car off and when it was ready to be picked up. The staff is friendly and provide exceptional service. My car was spotlessly pristine when I departed the dealership and the air-conditioning worked flawlessly. Thank you Mike Santos for supervising the service on my GL 550.

Todd Gilliland

Apr 17, 2015

Mike Santos in the service dept assisted us in an extremely professional manner. It was obvious that he cared about getting the job done professionally, the first time. We are extremely satisfied with his performance and the overall experience.

Robert Castanon

Apr 15, 2015

They were very helpful. Mike Santos was a gem. He took care of all my concerns in a professional and knowledgeable manner. I highly recommend Mike Santos and all of the San Juan Group!! Thank You Mike!!

Yolanda

Apr 15, 2015

Brandon Dahlman was a great help in finding the right fit for me I had a great experience with the dealership at San juan texas

Kelly

Apr 2, 2015

1st Rate 5 Star Service by Mike Santos. MB loaner, and replaced parts without the wait of ordering. Got our vehicle back the same day. When does that happen elsewhere:)

Alvaro

Apr 1, 2015

Excellent service, fast and effective. Mr. Ryan Hayungs is remarkably attentive, polite and efficient. We are very satisfied with the services received during the last visit. Thanks a lot !

Rgg

Mar 28, 2015

Great customer service from the parts department to the service department . I was beyond satisfied from beginning to end Will definitely return and recommend Mercedes of San Juan.

Raffy

Mar 20, 2015

Awesome and superb customer service! They will work you up to your satisfaction. If they missed something, they will gladly take the responsibility and deal with you to meet your expectations.

Veronica Bernal

Mar 16, 2015

I purchased my C250 Sedan back in 2012, but the outstanding customer service didn't fade out after the sale. Every time I take my vehicle in for service, I am treated with the same respect and attention as always, from the moment I drive up until the moment I leave the dealership. My service advisor Humberto Maldonado took care of me during my last service appointment, and even though my appointment took longer than promised, I still appreciated the dedication and attention to detail. I was given updates throughout my wait as well, so it's not like I was forgotten about. That's what I enjoy about every visit. I am treated with the utmost courtesy and that makes for a positive experience each and every time. Thank you, Mercedes-Benz of San Juan!

Ole1922

Mar 9, 2015

Excelente trato de principio a fin, desde que se presento el vendedor Arick Bachsian demostro su profecionalismo y amabilidad siendo especifico y claro en todo la verdad se los recomiendo si quieren tener una buena compra.

mjmjr

Mar 2, 2015

Purchasing a new car can be a nerve racking experience. Not at M/B of San Juan. Like all of us, I work hard for the money I earn. So when I made the decision to purchase from M/B of San Juan, I was treated with respect and tremendous enthusiasm. From Al Cavazos, to Ed Brown who both guided me through the my selection options, to Ryan Hayungs who completed my financing and paperwork with ease and professionalism and to Jordan Cantu who demonstrated and instructed me on the many features the car offered, this was by far the best car buying experience I have ever had. Thank you gentlemen. If anyone needs a lift, I am thrilled to drive.

Diane

Feb 28, 2015

I brought car in for service and had experienced the same problem 2 months earlier. Priscilla handled the matter in a very professional manner. The service problems that had not been taken care of before were taken care of and Priscilla was very patient, caring, and understanding of the level of concern that I had concerning the recurring service problem. I was very pleased that she handled things very well and treated me with courtesy, respect, and professionalism. Thank You Priscilla--you made a difference!!!

Michael Escamilla

Feb 25, 2015

Is it okay to say I am really happy when my car needs to go in for service? I feel like a champ every time I need to go to the dealership. They have wonderful customer service, amenities (drinks, cookies, shoe shine, business center, and masseuse ). Mike Santos in service gets right down to business in servicing my vehicle and arranging a loaner vehicle. Mercedes of San Juan is a great dealership.

MARCELA GARZA

Feb 18, 2015

gracias a todo el equipo de mercedes benz san juan.. la mejor experiencia, en mercedes benz te sientes como en casa, una familia enorme y todos con una gran sonrisa siempre para dar... siempre a la disposicion de sus clientes con el mejor trato... gracias!!

Melissa Ortega

Dec 9, 2014

This dealership will treat you like royalty but once you sign and take the car off the lot all their promises are out the door too. Unless you are purchasing a $100,000 car from them, they will act like they are doing you a favor and ignore all your concerns. Never again!

lz_alfaro

Oct 4, 2014

I'd like to take this time to thank Brandon Dahlman for the excellent service he provided. He has a servant's heart and his willingness to help and take care of us was worth the purchase. He gave us a wonderful experience. Brandon selflessly provided customer service that every individual in his line of work should follow. I encourage anyone who is looking to purchase a car from Mercedes Benz of San Juan to look for Brandon Dahlman... you will not be disappointed. Thank you Brandon!

drrr3754

Mar 15, 2014

Great dealership with super great people associated with this company. Sales and service experience brought us back to purchase a new ML 350 and we are very happy with this vehicle. Knowing Mark Salas as we do also brings us to this dealership for purchase of another Mercedes Benz. Mr. Cavazos is a super great leader and dealing with the public is a great attribute for everyone. In conclusion my wife Rosie and I, Don are super happy with this dealership and highly recommend this organization for purchasing or having service at Mercedes Benz of San Juan. Rating is 10 PLUS.Don & Rosie Reed

Daniel Garza

Feb 20, 2014

I purchased a 2014 E350 Coupe from Mercedes Benz of San Juan. They took customer service to a whole new level. MB of San Juan's signature service is something you guys need to experience. It is a wonderful feeling to know that these guys really care about you as a customer. As a business owner, I know how important customer service is.... therefore when I see people going out of their way not just to sell me a car but to make a long term customer and to make sure that I am satisfied... I am impressed! Let me describe to you what MB of San Juan did for me: They sold me a new 2014 E350 fully loaded and they brought the vehicle to my house which is a little distance away from their dealership. When they arrived, the car looked like it was arriving in a "Mercedes Benz Santa Claus transportation vehicle" A specialized Mercedes Benz Staff Member was available to provide vehicle detailed training, including operation of vehicle, and they took photos for the special occasion. Now this is a new type of service that I was not expecting. If you want to impress someone special call Mercedes Benz of San Juan Texas.... they will take care of you. Thank you guys!

litobeng

Jan 13, 2014

Very friendly, enthusiastic, and efficient staff. Even though we were buying a pre-owned vehicle they made us feel like we were buying a brand new vehicle. Will definitely recommend your business!

renepena1

Jan 3, 2014

Mercedes Benz of San Juan exceeded my expectations of customer service, they provided both my wife and I first class service throughout the sales process. I first went in with a misconception about the type of client Mercedes Benz would cater to, but I became ecstatic with the level of professionalism demonstrated and immediately felt the sincerity and honesty Brandon lived up to. Not only were we engaged in becoming part of the Mercedes Benz Family through Brandon's excellent customer service and sales but working with with an awesome team such as Lionel, Arturo, Mr Franco, and not forgetting that wonderful and extremely courteous lady that greeted us at the door with a smile and offering us the array of amenities they offer while you shop in PEACE. To add to our first time experience with Mercedes Benz while we were there, to our surprise we had the pleasure of meeting a great couple we had only seen on TV prior to visiting Mercedes Benz of San Juan, yes both Mr and Mrs Cavazos came up to us and made us feel at home. I truly enjoyed seeing some character traits that you rarely see at car dealerships now at days, first and foremost good ethics and awesome stewardship stood out amongst MB Family and of course listening to Mr Cavazos come out of his office singing in a loud voice with such joy was a once in a lifetime experience for us. May God Bless You and your wonderful team at Mercedes Benz of San Juan as you serve the surrounding communities in the Rio Grande Valley.

Bernadette G.

Dec 30, 2013

I was very pleased with the service, the personnel and the overall experience. Mr. G. Elizondo my sales agent was superb. This is how purchasing a vehicle should feel. I drove a couple of hours to this dealership and would not hesitate to do it again. Great Service!!!

Venilde Garcia Aguilar

Dec 27, 2013

i was very pleased with the way Bobby Vera handled the purchase of my GLK350 2014. He was very kind, patient and understanding, being aware that I am a 73 year old senior. He is doing a great job and hopefully in the future he will get a higher position. Thank you all so much. I came to the dealership after I saw the commercial that Mr and Mrs Cavazos were in advertising the vehicles. He was very invitiing, he actually made me come in to see the dealership and purchase a vehicle.

lokiaesir

Sep 3, 2013

Rolando was super friendly and very informative. He has a great demeanor and was extremely patient with us. He was a pleasure to work with and I would point friends his way.

leep99

Aug 25, 2013

Overall satisfaction of the buying experience was great. Brandon Dahlman was the salesmen and took care all of our needs. Found the car we wanted and Brandon worked hard to make the deal and new ownership possible. Thanks

karenvaldez

Aug 16, 2013

Purchasing a MB was a "bucket list" item I have dreamed of for 40 years. The experience delivered by everyone at the dealership met every expectation and made me regret not making this purchase long before now. Wow! I love my new car!

M. Garza

Aug 11, 2013

The staff at MB of San Juan was excellent and informative! I have had several cars from surrounding dealerships, but, I have to say this is the best customer service I have ever been given! Thank you Mark Salinas & Sam Tijerina for your time and assistance in getting me into my new car.

Alejandro Guerra, Esq.

Jul 18, 2013

Humberto Maldonado in the service department kept me informed of the issues with my vehicle and Melissa was prompt to provide me with a clean service loaner while my vehicle was repaired. My vehicle was returned to me washed and vacuumed and the repair was dealt with in a prompt, professional manner. It was a pleasure dealing with them and the rest of the staff.

therock3283

May 1, 2013

My experience at the Mercedes Benz dealership of San Juan was outstanding from the moment entering the property. My purchase was a used 2007 BMW 335i sedan but the friendliness of the staff was as if I was purchasing a new vehicle. Brandon Dahlman my salesman showed the maximum professionalism and treated me also as family during my presentation of vehicle to the end of my vehicle purchase. I would also like to say that every salesman and employee greeted me with the best customer service possible including the General Manager of the the dealership who showed me the same friendliness as all the employees there at the Mercedes Benz dealership. Again I would like to thank all the employees from beginning of my vehicle purchase and to the end of my vehicle purchase for the great customer service ever experienced at a car dealership. I would most definitely refer my friends and family anytime for any vehicle purchases in their future.Thank you Mr. Alfonso Cavazos for the awesome team you have there at Mercedes Benz of San Juan and to my great salesman that day........Brandon Dahlman!Keep up the great work guys!

hsbigal

Mar 7, 2013

I have bought many cars in my life and thanks to Adam Gomez, Brandon Dahlman and the crew at Mercedes Benz of San Juan, it was the most professional and pleasant experience buying a car I have ever had (I have bought Porsche, Mercedes and Lexus before, so this is high praise). I purchased the car sight unseen after negotiating the purchase through the internet. The automobile was exactly as described and Brandon when above and beyond to be sure that it had been detailed and filled with gas before if flew down to pick it up. Simply said, They Are the Best!

2007 S600

Nov 20, 2011

My purchase at Mercedes Benz of San Juan was nothing less than awesome. These guys are professional and have an excellent customer service rapport. My S600 looks and runs like new. I am super happy with my purchase and it was worth every $$$! Thanks Mercedes Benz of San Juan Texas.

2007 S600

Oct 29, 2011

Cars.com asked me to write a review about my recent 2007 S600 purchase from Mercedes Benz of San Juan. I just want to say that I have purchased a total of 4 mercedes benz just this year alone. MB of San Juan is by far the best service and repair shop I have every experienced. They can handle any issue and make your MB run like new. When they give you back your vehicle it is in excellent condition. You never have to wait and when you do they have a complimentary body massage, free snack area, wifi and excellent service professionals making sure your wait is comfortable. As for my recent 2007 S600 purchase, again, nothing but awesome. I spent less than 30 min of my time completing the entire deal. They gave me top $$ for my trade-in, and the best auto deal available. This car is gorgeous and I can't wait for it to arrive. They transported it from Dallas and I am confident that it is in excellent shape just like the carfax reads and the photos display. On a scale of 1-10; 10= extremely stressful and 1=zero stress. My purchase experience was a 1. They treated me like a king and made me feel like a winner! Rolando my sales rep., Lionel the Fin. Dir., and Mr. Cavazos the Gen. Manager are awesome professionals. The entire Team out in MB of San Juan are great. People need to try for themselves and see if this review is anything less than accurate. Thanks guys!