Michaud Mitsubishi reviews

Chelseachic70

Nov 14, 2016

My car was totalled by an impaired driver and because I'm mildly handicapped due to a stroke I needed a vehicle as soon as possible to keep my freedom....We visited Michaud Mitsubishi with very low expectations on buying a vehicle that I liked...Our sale lady was so awesome she picked out the perfect vehicle for me...So I purchased it...she kept up with us so I would definitely recommend her again...

MargaretG4

Nov 13, 2016

I was driving an old Kia that wasn't going to make it much longer. The worst part is my credit was horrible and I filed bankruptcy 8 months ago. Just browsing at cars online one night, Laura immediately reached out to me. I told her I owed $8k on the Kia still but it wasn't worth half of that and I had just had the bankruptcy. She immediately got me in contact w/ Sean OConnor who encouraged me to keep the hope and come in with he Kia. He explained many different scenarios and options and was overly confident he could help. He explained that his profession is to help people like me and worked with the best team in the businesses. I was skeptical but b/c of his confidence and hard work I am now driving a 17 Mitsubishi and found out my thru Jared in finance I didn't owe $at all on the Kia. Sean's team truly are the best at what they do. If it wasn't for Sean guiding me through the process, I would still be making payments on a crappy car I didn't owe money on and not a new G4. I WILL NEVER go anywhere else. Thank you Sean,Laura,Jared,Paul D and Michaud CPO-CENTER. Professionals in the truest sense of the word.

Kimb1221

Nov 12, 2016

I came to this dealership after reading a few reviews online, and I quickly saw why they were all so positive! Brian was so friendly and professional-never pushy or seemed to be in a rush. I got all the information I needed about the vehicle I was looking at upfront, including Carfax and maintenance records. He asked what I was comfortable spending and made it happen, I didn't go one penny over my budget, and never felt pressured to. This is my first time financing a vehicle, and Brian and Jared couldn't have made it any easier. I'm very happy with my new (used) car and am so glad I came here! I will definitely be recommending them to anyone looking for a new or used car!

D

Nov 10, 2016

I called for service last minute and needed to be seen immediately. My reply was "no problem". Then I said, we'll I can't wait long either........My reply was "no problem". Paul Dube and his team were waiting for me when I arrived, took my car immediately. I asked to sit at a desk, no problem! I was offered coffee, popcorn, and then asked, do you have WiFi? Sure, no problem. My car was serviced in a snap! I was too comfortable to leave, I was told, no problem, this happens often! So I stayed a bit to finish some personal stuff! Price was less than I expected. Craig actually serviced my car; he was knowledgeable, friendly, and professional.

MariaDaSilva

Nov 4, 2016

I had a great experience buying a car here. Sean OConnor made it the best I've had. I would recommend my friends and family and will be back for my next one.

Alex S.

Oct 31, 2016

Bought my first car here. Going back for my second soon. Have only had my car serviced here. Even though I can get oil changes much closer to my house, I go out of my way for their service.

Amejia12

Oct 31, 2016

They gave me the opportunity to get a brand new car. Love it, will always come back. Come back next year. There service was excellent

John1

Oct 28, 2016

Very helpful in trouble finances and knowledgeable with the cars he was selling. I plan on buying my next car with him again. As I get my finances in better shape I believe he will be able to sell me another car soon

Shawn Kennedy

Oct 26, 2016

Just wanted someone to know how terrible the service has been and how unresponsive your sales department has been since I picked up my 2016 Buick Lacrosse. I was never told about the inspection sticker process, that I would be getting a reject sticker due to re-setting the computer and that I would have to bring the car back for the proper sticker after driving the car for so many miles. When I bought the car it had 18666 miles on it but yet when I picked it up, someone at your dealership had put at least a hundred additional miles on the car. The passenger seat belt buckle is backwards. I keep hearing your commercials that you have a 75 point inspection process yet the seat belt issue was missed. Sean in sales is incapable of being up front about anything. There was an open factory recall on an airbag issue that I practically had to force him to recognize and initiate the car going in for service to fix this prior to picking up the car. I've also spoken with Rick in sales who was a bit better but has since not responded to an email that I sent him a few days ago. Just this morning I noticed that the letter K from the Buick logo on the back of the car has fallen off, so I took a photo and sent it to Sean and he tells me that I bought a used car and if I wanted a new one that I should have gone up the street to another dealer. I just am saddened by the unprofessional service and attitude of the people that I have had to deal with during this car buying experience. I would certainly not recommend anyone to buy a car from Michaud

joeblack2277

Oct 24, 2016

I searched the internet for a car loan, I have difficult credit and have had no luck at any small or large dealership. Michaud Mitsubishi helped worked with the banks and within only a few days got me a loan as promised.They truly are " The feel good Dealer"

Alicia

Oct 12, 2016

Hello, if you want a fabulous car buying experience you need to go and see Brian Doherty at Michaud Mitsubishi. Brian was patient, caring, and knowledgeable and wants to be the best help he can be. I asked Brain several questions and he did not hesitate to answers all of them. He first explained the differences between leasing and buying a car. Then we discussed new cars and took a few out for a test drive. Just as we were about to go over purchasing a new car I asked if I could look at used cars. At this point I thought Brian would be tired of me (he had already spent 2.5 hours with me); instead he said ok with a cheerful smile and we were off looking at used cars. I found the car for me, a 2014 Mitsubishi Outlander. After 4 hours I drove off the lot in my new car. From the time I started working with Brian and all the way until I left the lot it was a wonderful experience, but the service did not stop there. My car was towed from my apartment complex because I did not have the state inspection sticker, due to the fact I was to return to the dealership to pick-up plates, registration, and get sticker within a few days. I called Brian to explain the situation with the sticker even though it was his day off once again Brian did not hesitate to help. Brian contacted the apartment manager and the towing charges were reversed. Great customer service should never be taken for granted. For outstanding customer service you need to see Brian Doherty at Michaud Mitsubishi in Danvers MA.

Kathryn elms

Oct 7, 2016

Will continue going back because of the good service & professional employees. The service man Craig was so polite & informative. I will be going back again in 6 months for service.

Daniel123

Sep 24, 2016

I recently bought two vehicles. The reason that I bought the second was because my first was such a great experience. My sales associate David Moretti was highly professional. Always answered my questions or concerns and was never pushy or overbearing. Just a genuine nice experience at a time when it can get really difficult if you don't have the right person to deal with. Michaud Mitsubishi will always get my business. Two vehicles in two months and I had a vehicle from them previously. Always great and quick servicing as well. _Dan Letarte , Peabody

Maryi

Sep 21, 2016

Jeff and Craig both helped me getting a recall taken care of. They were both super helpful, professional and went out of their way in making sure it was repaired properly and in a timely manner.

Abbynoelle

Sep 15, 2016

Brian is Fabulous!! If you need assistance with a brand new purchase or trade you need to work with Brian!!!I will never buy any other vehicle but Mitsubishi's, best vehicle I've had the pleasure to drive!

Bruno Gugelmin

Sep 13, 2016

Since my first contact with Chris he was very friendly and did everything to help to purchase my car.He and Dave provide all the information about all the process. I recommed them.

JP1

Sep 9, 2016

Recently I was looking to buy my grandson his first car I was looking for a one owner economical and dependable used vehicle. I went online and found that Michaud Mitsubishi had a few vehicles that I might be interested in.I was immediately greeted by Paul Dube who asked me what I was looking for and introduced me to Chris Eramo .Within one hour I I had purchased exactly what I was looking for at a reasonable price and finalized the transaction with John Lebruzzo. Having been in the car business several years ago this was truly a relaxing and professional experience with no pressure only concern to get me into the vehicle that I needed. I recommend these three men very highly.

Hsj

Sep 8, 2016

Have been in and out of there lately and Jeff has been great. He is very friendly and always smiling and willing to help get you in and out of there in a timely manner.

Deannalee629

Sep 7, 2016

Michaud Mitsubishi was the second place I went to on my search for a new car. I walked in on a late Saturday morning with my two small boys (3 & 9 years old) and was approached by Brian, asking if I was there for services or sales. I told him "well I'm new to this and looking to buy a new used car" (this was my first time buying from a dealership) my car at the time was a 1998 Nissan Altima that I bought from a Private sale. I am having another baby so need something bigger to accommodate my family. He sits us down at his desk, immediately brings over markers and coloring books from my kids and offers us water. Right from the get-go he listened to my wants and what exactly I was looking for for a vehicle. I told him I was specifically looking for an SUV, one on the smaller side but big enough to fit three children, two of which would be in car seats in the back seat. We started to talk about budget and what I could afford for monthly payments, so he could narrow down a price range on something that I was looking for that I could realistically afford. He asked me more specifics of what I was looking for, I told him not leather, something with dark interior since there will be 3 small children in the car and any exterior color just preferably not white. Long story short I walked out of there or should I say, drove out of there three days later in my beautiful new 2014 Mitsubishi outlander sport with black cloth interior and a beautiful dark gray exterior. He was great with my kids on my first trip there offered them muffins and was impressed on how well behaved they were being. He told me he was leaving to go on vacation for the weekend the following morning but to still call him on his private number to get everything situated with the insurance transfer from the old car. He Took the time to go over the different features of the car and make sure I was comfortable in it before driving off. A few days prior to visiting Michaud I had gone to Carmax, told them exactly what I was looking for and felt like I was being pushed and persuaded into buying a car that was nothing what I was looking for. They were pushing me to buy a white sedan with tan interior. I left they are extremely stressed out and overwhelmed. I am very pleased and happy with my experience at Michaud Mitsubishi, happy with how I and my children were treated by the employees and very very happy with the car I received!

KevinB

Sep 2, 2016

These were the third and fourth cars we bought from Kevin. The previous vehicles were great, served us well and the Michaud dealership served us even better. One of the cars we got was used and we purchased it for my son in California. Kevin and Brian (our salesman) knew this and appreciated that we needed something reliable. As usual, they came through. The other vehicle was new and my wife couldn't be happier. My next car will be purchased from Michaud's when the time comes and we will continue to refer people here as we have in the past. No pressure, great service, really a "feel good" experience. Also, our finance guy (sorry I can't remember your name) was awesome.

ibg

Aug 30, 2016

Had the first appointment of the day (8am). Welcomed by the service department, informed of the coffee area and sat in the waiting area. Every person that walked through said Hi! and asked if I needed anything. This is my first Mitsubishi and conversed with another customer that she has owned 3 Mitsubishi. Gave me a good feeling that I had made the correct choice!

Federico94

Aug 29, 2016

Welcomed to service felt in friendly and professional manner. Helped with my questions. Wait time as promised. Sent on my way with actual you and a smile

Kristine Babcock

Aug 29, 2016

This is our 4th vehicle we have bought from Michaud Mitsubishi. You know what keeps us going back? The respect we have always received from Kevin and his sales and business staff.When we bought our first car 8 -9 years ago, our credit was not that great and I was unemployed. Kevin and his team treated us with such respect and sincere willingness to help.This trip back, my husband and I thankfully are both employed and our credit has improved immensely. Again, Kevin and his staff treated us with the utmost respect.. What struck me most when I drove off the lot in my beautiful brand new Outlander sport was that the folks at Mitsubishi treated us with respect EVERY time we went into the dealership regardless of our credit rating. It means so much to know that they really care about their customers.

Long-time customer

Aug 29, 2016

Jeff took care of my concerns why Shawn put in synthetic oil when I had my oil and filter changed in Jan. 2016. The proper bulk oil was put in this time.

Bettyboop

Aug 26, 2016

I came in because of a recall issue. I met with Paul Dube who quickly took. my car into service. He was very polite and had a smile and he answered and questions I had. Thank you for a job well done.

Dale Dowdie

Aug 26, 2016

I have been using Michaud Mitsubishi for years. And I have to say that I cannot find any complaints. Their service reps are informative, when I need to get things done in a rush they are accommodating. And they have not issues if I come back with further items. They just get it done..

Ronko

Aug 24, 2016

I had driven by the newly added location for Michaud on Route 1 in Danvers an noticed a Ford Edge. After setting up an appointment to look at the vehicle, I arrived to find the salesman Dave Moretti awaiting my arrival. Dave was great to deal with and very knowledgeable in all aspects of our interaction from the owner, dealership, and the vehicle. The Edge was out front and ready for me to look at. Dave explained all the features of the car and we had a few laughs about the vehicle technology and that our age group is a bit slow with learning all that the car has to offer. I can't say enough about my experience at the Route 1 location of Michaud Mitsubishi. John was the sales manager and he was great to deal with also. Both men took the time to listen to my concerns (very few) and spend a great amount of time making sure the deal was right for me and my budget. I would highly recommend Michaud Mitsubishi to anyone looking to buy a new or used vehicle.

Dan

Aug 21, 2016

My 14 year old Honda CR-V got rear-ended and "total loss". I was looking for my new car and went the other car dealer. in the beginning there was no connection right away and less impressive with the employee; decided not to have business with them. Me and my wife saw Mitsubishi Outlander displayed at the Liberty mall. We were impressed with the new design and made a decision to go to the car dealer. We went to Michaud Mitsubishi on Friday at 6pm, didn't realized they're already closed, but Mr. Dave Moretti, on his way to his music gig, spent a time to accommodate us but not selling the car yet. We connected with Mr. Moretti that day and decided to see him the following week. Mr Moretti is a very good person. He knows his job very well and how to connect with their costumer. He valued us very much and we had a wonderful experience with the Michaud Mitsubishi. Thanks a lot.

Lexi143

Aug 18, 2016

Have purchased many cars and this was the best dealership hands down!!!! Staff was great..went above and beyond..easy to deal with..got exactly what I was looking for in a car and a price..made it work for me..couldn't of asked for a better salesman... Brian Doherty was great!!! Will be highly recommending everyone I know looking for a car

Hearher_Leclerc

Aug 12, 2016

Our salesman, David Moretti, was outstanding!! He took the time to show us everything our new Outlander Sport did. He was extremely knowledgeable and helpful. This is by far the best car buying experience we ever had!!

Gem6464

Aug 6, 2016

I gave this dealership 5 stars because I had the best experience there today that I've ever had at any other car dealership. After being screwed over by a previous dealership I am so happy that Michaud helped me to take a huge weight off of my shoulders (and my pockets!) Friends and family have purchased cars from this dealership and were all very pleased just as much as I am! The owner Kevin was extremely friendly and welcoming! The senior sales consultant Jim Murphy helped me with my purchase and he was very nice and straightforward, did not sugarcoat anything to try and get a sale. I can tell that the owner and the salesmen there are very honest and care about having happy customers. Same with the receptionist as well! I am very happy with my new car I could not be happier with my purchase! Thank you Michaud!

Michelle

Aug 6, 2016

This is our second vehicle from Michaud. Couldn't have asked for a better experience! Dave Moretti was exceptional! He spent a great deal of time with us. Very patient and jovial. Very happy with our new purchase!!

Anthklos

Aug 1, 2016

Immediately following an absolutely awful experience with a nationwide neighboring dealer, my experience with Michaud couldn't have been more different. Our dealings with Chris were excellent. His focus on insuring that our needs were met is so appreciated. At all times he was respectful and genuinely committed to taking care of the customer.

Jenlabgirl

Jul 29, 2016

Great place! Warren with sales is excellent. I had to bring my autistic son with me and he was so good with him, patient and kind. Very comfortable atmosphere. I had some minor dents that I noticed after the first day and they fixed them right away no hassle or charge. I am so glad I came here. I had some bad experiences at other dealerships. This place is the best! Thank you for my new standard G4 Mirage. It's the smoothest manual transmission I've ever drove :-) (Jennifer)

DD

Jul 27, 2016

I am super grateful for Rick and Dave for helping me get the perfect car - an adorable 2012 used Fiat 500. Most of my life I had perfect credit but a few years ago I had a bad financial situation happen and my credit is still recovering. I never dreamed I could even get a car loan so I was driving the Mitsubishi Eclipse I had for 11 years hoping that it would keep going. But I had spent at least $2,000 on repairs in the last 9 months. When Rick, the Sales Manager, told me he could get me a loan, at first I didn't believe him! But he did it! He got me a great deal on a car I love and an affordable monthly payment. Rick sent me to the perfect salesperson - Dave Moretti - who is also a musician like me and is not pushy at all. Dave worked very hard to see if he could find me a car that would work for me and I ended up with the perfect car - only 30,000 miles, mint condition. He was professional, helpful, courteous, attentive and provided stellar customer service. I highly recommend Dave and Rick at Michaud Mitsubishi. They really are wonderful. I used to dread visiting a car dealership because of pushy salespeople who I never felt listened to me. This totally changed my view. I would definitely send my friends and family here. I can't thank you guys enough for making my experience not only non-stressful, but actually FUN!!

aconnoll06

Jul 23, 2016

It was my first time buying a car and I had no idea how financing/leasing went. I wasn't sure about payments or insurance, or really anything. I had no plans to buy a car but my old car unexpectedly broke down making me decide to purchase a used car. Dave Moretti was able to explain to me everything I needed to know, walked with me outside (it must have been 90 degrees that day and humid) he showed me all the cars and helped me make a decision on a 2013 used Nissan Sentra. I couldn't be more pleased with my decision and couldn't have asked for better service.

shayrach8

Jul 18, 2016

I dread buying a new car for many reasons, pushy salesmen, not willing to work with you, extremely long process. I have to say I experienced non of the above at this dealership. Everyone there was extremely welcoming, willing to help, informative, and understanding. Dave Moretti made this grueling process an easy one! He made himself available whenever, had answers to all of my questions. He wasn't pushy, he really worked with me and did so quickly! I would definitely send my friends and family to this dealership because of the great experience I had here.

bill7867

Jul 9, 2016

I'm very happy that I chose to do business with Michaud Mitsubishi. Jim Murphy and the his associates were extremely pleasant to deal with and have a very genuine vibe which made made me feel better, especially after having a really bad experience i had 2 years ago with a dealer I won't mention here up on route one Danvers that begins with a "D".The Jim and the guys even threw in a nice bonus bed liner for my truck even after I had already decided to move forward with the deal, something they could have easily said no to with out changing anything. That tells me they're committed to their customer's happiness and experience. Thank you Jim, thank you Michaud Mitsubishi!

Pat

Jul 4, 2016

Went to the Michaud dealership because of it's radio ads; bought because of the excellent response from staff, especially Dave Moretti. We came in looking for a used vehicle we had seen on their website. There was no game playing or attempt at bait and switch tactics. After getting some basic info from us, we were given all relevant info ( including carfax and original sticker) about the vehicle we were interested in. We were able to test drive it (and a similar car). Once we decided to buy, negotiations were efficient and met our needs. We got a fair price and were able to pick it up the next morning. All-all, an excellent experience.

gary

Jun 26, 2016

What brought me to Michaud Mitsubishi was surfing the net at there large pre-owned inventory of used cars. I printed out a few 2013 Outlanders that were for sale went to the dealership and met Brian, one of the salesman. He found both cars quickly and let me test drive them. I liked the used cars and then he offered to show me a brand new Outlander. After taking a short test drive I new I wanted that car so we negotiated a deal with financing and I drove home in a new car. Thank You Brian for showing me the new car, I love it.

Rob

Jun 23, 2016

Visiting this dealership and finding a car in 1 day gave me the impression that sales has the customer in mind instead of just a sale. Very nice people all around. The finance department was extremely helpful and knowledgeable. Salesmen let me browse without being harassed. A comfortable experience all around. Anyone looking for a car should give them a try

Jodi T

Jun 22, 2016

I initially went to look at a car I had found on cars.com . Daniela responded quickly t my online request and set me up with an appointment. The car was out front waiting for me when I arrived and Brian came right out when I pulled in. The car didn't have all the bells and whistles I was hoping for; Brian heard me and found a vehicle that was right in line with what I was looking for. While my paperwork was being processed Mr. Michaud brought me a rose, thanked me for my business, told me a bit about his family and talked about the charities they donate to. I drove away with a new car and felt like I supported a great family, Team and community.

memccarty

Jun 13, 2016

Zack went above and beyond to get the deal done. I highly recommend anyone looking to rebuild their credit to check this place out. Friendly atmosphere with great professionalism! The perfect car buying experience.

Wiggie47

Jun 12, 2016

Best customer service I've ever received at a dealership. Emily D. went above and beyond to facilitate an easy and excellent car buying experience! Every business should have a professional and such a versatile person in their establishment. Thank you for everything!

carol connecticut

Jun 9, 2016

DROVE FROM CONNECTICUT TO MICHAUD MITSUBISHI ." SO WORTH THE TRIP" OWNER KEVIN STOPPED BY TO INTRODUCE HIMSELF. SO GRATEFUL ZACK MADE IT POSSIBLE FOR ME TO DRIVE MY NEW MITSUBISHI HOME ON THE SAME DAY. " FULL TANK OF GAS" BEST EXPERIENCE EVER AT A DEALERSHIP . " I WOULD RECOMMEND TO EVERYONE" THANK YOU AGAIN ZACK AND STEPHANIE

hmlord

Jun 9, 2016

I knew what I wanted and this dealership had it. They were very welcoming and respectful. Everyone was so friendly and very apt to help me get exactly what I wanted. Not only did I find my dream car, but these guys went above and beyond to help me stay in my budget. Zack Hubbard was my man, and Rick gave me all the financial info I required, and believe me I asked a lot of questions. Even Brian, who I wasn't even buying a car from, helped me set up insurance. I would recommend their team to anyone and everyone.

slightlycoolchick

Jun 8, 2016

Being a first time car buyer far from my home state, I was apprehensive about buying a car from a dealership. I was so happy when I found Zack at Michaud Mitsubishi. He was never pushy or rude, and answered all of my questions (there were a lot of them) and was perfectly pleasant. I got the runaround at the two other dealerships I visited during my search, and I ultimately returned to Michaud Mitsubishi because of Zack's informative, friendly approach, and I am now a proud Mitsubishi owner. I would recommend Michaud Mitsubishi for their prices, customer service, and straightforward approach.

Robert A Casaletto

May 20, 2016

***AMAZING...HONESTLY***IF YOUR DESPERATE FOR A VEHICLE, YOU MUST READ THIS...... truly the best experience I've ever had buying a vehicle. Zach Michaud accomplished what no other the dealership could do. Right away I sensed that he felt obligated to help me. I just knew she was the type of guy who knows how to treat people and feels that feeling we all get when helping others in need. 5 OTHER DEALERARSHIPS told me oh don't worry, we will get you a new truck. After 3 days waiting, they come back and say well we couldn't put you in the truck, but we could put you in something different... and I said that's what put me in this position in the first place. The dealerships only cared about the deal and not the fact that I was a general contractor and talking me into a car would ruin my business...I needed a truck so I can earn a living and Zack made that possible. I just filed bankruptcy and I was in a car with a three-month-old car loan and negative equity an my credit score was under 600.I'll never forget how calmly he asked me some questions...and, i explained the situation as he was looked through his list of vehicles, and making notes. He said wait here I'll be right back. He pulled out with this beautiful 2014 Dodge Ram. I mean this truck was gorgeous and he said, you like this truck, and I said hell yeah I like this truck, but I'm not going to get excited because you can't get me in it...he said... well I think I can. And, once again I thought I was going through what I've been through five previous times. He said don't worry, i feel good about this and I really believe that we can get you approved for that truck. They gave me top dollar for my trade in to help minimize my losses with the negative equity from trading my original truck for the car... after only having it for 3 months. Being a general contractor, I was losing jobs because i was pulling up in a car with my tools in the trunk. Getting this truck not only saved my business but prevented future financial hardship in my life because now I have the vehicle that fits the job So, i thought I was going to wait another agonising three days just to hear them say... well we can't get you in the truck... so he called the next day around 12 o'clock and said, how did you sleep last night?, and I said, terrible, because I really want the truck and I know you can't get me approved. He said, well that's going to make what I have to say all the more worth it we got you approved come and get your truck. I was so happy and I just cannot believe that he pulled this off all the odds WERE stacked against me but I knew he cared enough to personally get involved and that's what made the difference with my experience at MICHAUD MITSUBISHI. Trust me they have tons of cars different makes and models to chose from. And, all the people that work there are extremely nice. thank you Zach and all the people at MICHAUD MITSUBISHI...FOREVER GRATEFUL.

Rblaney

May 17, 2016

We arrived at Michaud Mitsubishi on an afternoon in April and were helped by Dave Moretti. He was excellent from start to finish and made us comfortable throughout the process. He was attentive without being overbearing and knowledgeable. After purchasing this car we were unexpectedly in the market for another car and we went right back to Dave and he was once again top notch.

Why can't they just be honest?

May 16, 2016

I was told TWICE that if I decided not to purchase the vehicle, I would get my deposit returned with NO problem. But when I asked for my deposit back after two days, I am now being told I have to wait for my check to clear and then I have to give them a copy of the front and back of the check and THEN they will send me a refund. I was told by both the sales person and the manager that their reputation means everything, so there would be no hassle with the deposit being returned. Ha! What a joke. Nothing but a hassle. Very dishonest. Very sneaky. Very underhanded. I put a stop payment on the check today, and I will never buy a car from them.

Carol & Steve

May 10, 2016

This is our 5th vehicle from Michaud Mitsubishi, we wouldn't even consider going anywhere else. The level of professionalism is to be commended, from our salesman Zack Michaud to Rick in the credit department and everyone else we have worked with in the past. Thank you!

Nicole and Steve

May 6, 2016

My husband and I drove a long way from home to Michaud Mitsubishi for a good deal we found online. We bought a 2013 Nissan Sentra with low miles. Sales person who helped us was Dave Moretti and he couldn't have been more nice. It was a pleasure dealing with him he said Thank You more times than I can count and made it an overall good experience. I would definitely recommend Dave Moretti at Michaud Mitsubishi.

dmo770

May 4, 2016

I would like to thank Jim Murphy and Stephanie from the credit department for all the work they did in helping me get approved for the Chevy Sonic I bought. Jim was very professional and pleasant to deal with. We had a good time talking together. Stephanie was also very helpful in explaining the credit and loan process and warranty information. Thank you again for all your help.ThanksDawn O

KerryD14

May 4, 2016

Sales person was very helpful and informative. He didn't push anything on me. He answered all of my questions and really seemed to care.

Ayalaje

May 1, 2016

I have always been very skeptical about dealerships some are very cold n your just another number to them ( which is 99% of the time) however the entire team at Michaud Mitsubishi got involved and went above n beyond assisting me when others simply turned their backs or simply didn't care or had no time to go that extra mile. I am forever grateful for the finance team (especially Rick Roberts thank you!) making sure they got what was best for me and affordable . They truly deliver as promised. To my sales rep Cary Gould thank you for your patience lol. Your customer service skills ... Excellent. Explaining every little detail of the questions we had patiently and always with a genuine smile. To Mr. Michaud himself thank you for speaking to us and for my rose ??. Finance team you guys rock !

ROsgood

Apr 20, 2016

I've never bought a new car before and it was made easy. My dealers we knowledgeable and friendly. And made everything clear and understandable so I can get they most of my new car. If anyone I know is looking to buy a car I'll definitely send them that way. Thanks again!

Ajc371

Apr 13, 2016

Best experience ever buying a new vehicle. Would recommend dealership again and again. Every single person I came in contact with was friendly and nice and extremely helpful.

MaryJaneC,FromEB

Apr 13, 2016

I bought a Mirage on 4/8/2016 with salesman Brian Doherty. I told him my credit rating was not good because I got hurt going to work and became disabled. My prior vehicle was a 1998 Ford, which I babyed to death to keep it going, but was no longer worth fixing. Everything with Brian was so rushed that I was litterly confused and dizzy. It was like he was in a hurry. He thought he was doing me this huge favor when in reality I was vulnerable and I think he knew that, and played on that because I so wanted to get a new car. I ended up getting the only Mirage available to me he said on the lot. He made me rush to give him a deposit and what I got was not 2016, but a 2015 Mirage in gray. After I signed everything I noticed it had scratches on the driver's side quarter panel and there were paint knicks. I told him and I was very upset, and Brian said they would take care of it for me.I was never told my interest rate was 20.99% for 6 years. Their charging more than a loan shark. I am on a fixed income and Brian knew this. I was not feeling well that day, was rushed around and was confused and dazed. I know a big part of it was my fault, not to have rushed into this. Now I am stuck with this car that I never took a test drive in or was even offered one. Brian didn't even go through all the features of the car with me, that I had to call up service and drive back their.When I went back to have the scratches buffed out and the knicks taken care of, they touched it up with touch up paint all over. I am crying, upset and utterly devastated. Brian then proceeded to call me this morning to make sure I gave him good feedback. ARE YOU KIDDING ME! Brian made sure to call me about that and I even said to him, is that all you care about. I am now stuck with this stupid car and I was not even told it was only a 3 cylinder. Once I gave my deposit is when I realized what a big mistake I made. I hope the owner sees this because I am beyond upset. I am going to ask my lawyer if this is right. Never will I ever go here again.

Elizabeth

Apr 9, 2016

I was so happy with my experience. The best staff around. They were so nice and took there time with me I never felt rushed. They worked with me on all my options and helped me figure out what was best for me.

Fryed

Mar 29, 2016

I had a great experience purchasing my "new to me" car with Michaud. There was no pressure. While I was there I noticed there were quite a few people purchasing cars so it me feel very comfortable buying my car there. I am very pleased with the service I received and would highly recommend Michaud.

Barbara Minchello

Mar 27, 2016

I found the customer service to be very easy to work with. They put me in a brand new car with payments I can live with. They were instrumental in teaching me all about the new car and how it worked. I found this to be very helpful.

Tom D

Mar 14, 2016

I have leased 2 and purchased 1 car from this dealership. It is by far one of the easiest dealerships with which to deal. The experience is without games and pressure. As with any dealership there will be negotiations and they have always been reasonable in these. I've had many painful experiences with dealerships in my 38 years of driving (I'm 54 for those bad at math) but none as pain free as Michaud. The owner is always visible, available, friendly and professional. The salesman who helped during my recent (1/29/2016) purchase was Jim Murphy and he was great - helpful, knowledgeable, professional, courteous. I highly recommend this dealership.

allielam23

Mar 10, 2016

We have purchased many cars from Michaud Mitsubishi and every time we go there the experience gets better. Jim Murphy is an excellent salesman because he wants you to be happy and satisfied with the car of your choosing. He's extremely easy to communicate with and he has always led us in the right direction.

jhclaus

Mar 10, 2016

The dealership was not hard to find and they were helpful. When I went to pick up the car that I purchased, they could not find the spare keys. About four day later, they mailed the keys to me without any trouble. They were responsive when I had questions.

Jodoin29

Mar 4, 2016

I could not be more satisfied with my experience with Michaud Mitsubishi. I want to give thanks to Dave Moretti. He walked me through what I was expecting a very arduous process. He is knowledgeable, understanding will get you in a vehicle that is just right for you.

Thetrueflash

Mar 4, 2016

Brought my car in for over heating issue.....told me I just needed to flush my car and it was "all good"....2 weeks later the car having the same issue again.....then they go on to say I have to wait to bring it back in and I have to pay again. The problem was never fixed...and they dare ask me for more money on a problem they never fixed the 1st time. I'm a Dailey driver with a baby in the car. The car they were working on is a 2001 eclipse...there own car brand. I feel robbed and not taken care of properly. Now I'm stuck with an overheating car and cant go about my business.

phil d

Mar 1, 2016

i dont have one bad word about Michaud. they made my experience they best ever. they were super friendly and helpful. they went above and beyond my expectations trying to get me in the vehicle i needed. in the end they sold me the car below asking price and gave me a great deal on my trade in. super happy customer here.

John K

Mar 1, 2016

The whole experience was great start to finish, the professionalism of the staff makes you feel like you have known them instead of just meeting them. The dealership is spotless. They don't apply pressure, they let you make up your mind. I look forward to doing business with Michaud Mitsubishi again. If something is a miss they get it straight right away, Oh almost forgot I love my Mitsubishi. A special thanks to Kelly for hanging in there and Zack Michaud for completing the sale as the staff will work for there customers from looking at the auto to Finance, Thanks to all, John Koney

karenjean1120

Feb 23, 2016

I would very much recommend this dealership and salesman Cary Goud, he was patient and very helpful in helping me with my vehicle choice. I am very honored to be the first sale of his career. If I know if anyone interested in buying a new vehicle I will be recommending him and this dealership. I am 100 percent satisfied with my vehicle and this salesman. Thank you, Jaren Sawyer

apeach3

Feb 15, 2016

I recently bought a 2013 Nissan Rogue SV with the assistance of Zack M. this past week. I just wanted to take the time to thank you for your help and professionalism in helping me find the perfect vehicle. I know I had several questions that came up at odd times during the sale and you answered all of them to the best of your ability, and if you did not know the answer, you found someone right away to help me. I also wanted to thank you for helping me with the dead battery issue in the key fob. It speaks to the care and attitude of your family's business that you continued to assist me even after the purchase was completed. So again thank you very much to you and to everyone at Michaud Mitsubishi for helping me get the best vehicle for my situation. My brother and sister-in-law recommended Michaud Mitsubishi to me, and I will be sure to pass the word along to my friends and family who will be looking to make future car purchases

tootall

Feb 9, 2016

The team at Michaud Mitsubishi really helped me buy the car I wanted a 2014 Chrysler 300. They have a large selection from new to used vehicles and they stand by them. My Salesman Chris is a great guy, told me if I ever need anything with my new car to give a call. Very happy with my purchase and I love my new ride. Great meeting Kevin Michaud, the owner, and the rest of the staff, all very helpful and friendly.

jeff

Feb 8, 2016

The team at Michaud Mitsubishi did a great job helping me find a vehicle to suit my needs. Special thanks to Bill Vickers for all his help! - Jeff

aburbine29

Jan 27, 2016

Dave made the whole experience so simple and quick for us. We never expected it to be so easy to buy a car. It was stress free, the whole experience. Dave made exactly what we needed and wanted happen.

Windy

Jan 21, 2016

Buying a car is nerve-racking enough, and with my credit not being the best I didn't think I'd be able to. I looked on line to find what I was interested in, talked with Emily on the phone (very nice), and made an appointment. When I got there I met with Louis and told him the things I was looking for. He worked with me and was great. Steph in finance was sooo great, I really felt like she was pushing to get me the best rate. There was just no pressure, no rush, I test-drove and purchased a car! That anxiety of being pounced on when you walk in to a dealer doesn't exist here. The dealership is a bit of a ride for me, but well worth it. I'll be back, and I'll refer everyone I know there!

Kimm964

Jan 19, 2016

Who can make a car buying experience stress free and a pleasure? David Moretti and the team at Michaud Mitsubishi! I've not been able to say that I've had a pressure free experience while buying a vehicle in the past but I did with Dave. From the moment we stepped out of our car we were greeted and treated with respect. During our conversation about the vehicle I came to test drive and the paperwork being processed to purchase the car, the owner came to introduce himself and was very personable. Dave was warm and friendly and very understanding, I couldn't have asked for a better experience.

Mrsatisfied

Jan 4, 2016

People often say to avoid the service department of dealerships as they can be overpriced and can recommend work your car doesn't need. The guys at the device department at Michaud aren't like that. They're smart, honest, and competitively priced. I've been really happy with every aspect of their work!

MrTape

Dec 28, 2015

I wanted to find a dealership where I could visit, roam around and not be pressured into buying a car. I already knew I wanted to look at the Mitsubishi line of cars and the ads that the Michaud group had on the web seemed very interesting. I first called and spoke with Steve Gill who was very nice and very informative. After he answered a few questions he then invited me to come in and look around which my wife and I did. Well in the end, we found the car we wanted at a price that I thought was fair and we bought it.I wouldn't hesitate to come back here for another vehicle and since I have 5 daughters I just my be back before you know it.

OliverPacas

Dec 18, 2015

Since my first step at this dealer I have been treated as a VIP, they were very patience with me showing me all my option about the car I wanted, I will definitely recommend this dealership.

dtsons22

Dec 15, 2015

At a glance, Michaud Mitsubishi looks pretty organized and well-maintained. From the selection of cars outside to the setup they have inside, this dealership presented itself really well. I was greeted almost immediately by Dave Moretti who helped me sift through a few cars with the specs I was looking for before we stopped at a used Dodge Dart that screamed "I had to have it." But Dave ran my girlfriend and myself through the process of checking out the car and inspecting its history, letting us know anything major about the car, and overall aimed at getting me into the car as easily as possible. The financial department also did a heck of a job helping to make sure I would get the car, and did not push anything on me at all. Overall it was a comfortable experience purchasing my first car, and I would absolutely recommend Michaud Mitsubishi to anyone else looking for a new or used car.

keifred

Nov 29, 2015

My husband and I were looking to replace our minivan, and at one point we stopped at Michaud Mitsubishi just to look around and browse. Zack showed us around and eventually we found a great 2014 Dodge Grand Caravan that we ended up buying. We walked in with the mindset that we were only going to look around and compare prices on vehicles that we liked, but we never would've guessed that we were going to drive away with a brand new minivan, but due to the outstanding service and attention at this dealership, we did! Part of our decision was influenced by the accommodations made to us by Zack regarding the options to buy it.

pjmorris63

Nov 16, 2015

I contacted the dealer via the internet and dealt with Emily who gave me lot's of good clear info about the car I was interested in. We made an appointment and I went to the dealership where I was introduced to Jim Murphy.Jim was able to secure the vehicle I wanted and a good financing package all within about an hour. No games just straightforward negotiation and a deal was struck.I am now enjoying my very nice new, shiny and dependable car.If you are in the market for a vehicle, I highly recommend you contact Michaud and give them the chance to impress you.

alice with a smile

Nov 15, 2015

Got the car I wanted for a good price and drove it home the same day. Thank you! They also filled the tank at my request.

nondr2015

Nov 11, 2015

Upon arrival was greeted by Chris who asked what I had in mind and then showed me several cars that fit the bill. I ended up trying / buying one of them which I am still happy with after driving it for a week. Dealing with Chris was a nice experience, he was helpful, friendly and easy to work with. Based on my own experience I would recommend this dealer / salesman to others.

ahill1983

Nov 8, 2015

I was already nervous about purchasing a car. We walked in and had the opportunity to work with David Moretti. He was a great salesman. He was up front, honest, and not pushy at all! He worked with me and provided me with the car that best fit my needs. He didn't try to sell me a car that I didn't want. He was great at following up with me both before and after the sale. I highly recommend Mischaud Mitsubishi and David Moretti for your car purchasing needs. It was a great experience and well worth the time! Thank you David and your team for the great experience you provided us. I look forward to working with you again in the future! -Alisha H.

Vivi1

Nov 7, 2015

Everyone at the dealer was very friendly and helpful. Dave was very helpful and had a lot of patience explaining the process. I would definitely return to this dealer and recommended it to friends and family.

freddy123

Nov 5, 2015

Went shopping for a new used car. Met with the salesperson chris eramo who was very pleasant and expedient. The process was great and much more pleasant than what i usually expect from a dealer.i recommend chris and the entire team 100%

Kelly1962

Nov 4, 2015

Great Place Excellent Service and Chris went above and beyond. Loved the experience Went in thinking their would be no way they could help me and came out with a good safe reliable vehicle and a good price

connollyb537

Nov 3, 2015

It was a very relaxing and enjoyable environment, They made buying a car fun and easy and left me speechless when comparing the experience here to other car dealerships. I would recommend coming here and would also recommend to see Dave Moretti for you future car buying needs.

Nissan

Nov 3, 2015

This was just a great and easy experience, Tom was really helpful, he was easy to talk to and there was never any pressure. I would really recommend this dealership and especially Tom Colpitts .

240Lgunner

Nov 2, 2015

From the second we walked in the door to the moment we left it was a pleasurable smooth and hassle free experience. Our salesman Tom was exceptional and made the experience the best we've had yet. We purchased a lot of cars from a lot of other dealerships but this one was the best.

Sil1987

Nov 2, 2015

From the minute I stepped into the dealership to the time I drove away in my 2014 Ford Escape, Chris was professional and wonderful to deal with. I would highly recommend the Michaud team to anyone looking to purchase an automobile

KatyJS

Nov 1, 2015

Recently visited Michaud Mitsubishi with our son in search of a used car for him. Although I had no true input in his buying decision, it's his money, I was there for moral support. He is a young adult and was treated with utmost respect by the employees we encountered which is not always the case with young people. The showroom was fairly busy so we were actually helped by the used car buyer, Wayne Hathaway. I say buyer as he does not normally sell cars, apparently he normally buys used cars for the dealership. He had great knowledge of what was available so he was helpful and patient while we were looking. We took a test drive in a car he fell in love with. He was sold, we were sold. Wayne walked him through his financing options and we both left the dealership feeling as though he had been given a great deal. We would highly recommend this dealership. The bonus treat was the Halloween candy we were given! Love candy.

c-money

Oct 31, 2015

I don't usually do ratings but I give this place all stars. They were very friendly, helped me with finding/financing my first car within my budget. Great environment, great people. I can't even say thank you enough for my first vehicle purchase. They did all they can & got me through everything. Everything went smooth & greater than expected. Easy peasy. I love my new car!!!!!! I would recommend this place to everyone looking for a great experience & great cars. I'll be purchasing another one soon in the near future with my fiance. Very much appreciated. DEFINITELY Ask for TOM! & Rick!

friedclams

Oct 31, 2015

It was finally time to replace our old beater. This dealer had a great selection of cars (including many new ones with stick-shifts, which is why I went there in the first place) and very fair & mellow salespeople who do not try to hard-sell you. Dave, my sales rep, took the time to understand what I wanted in a car and found me the exact car I wanted, with all the features I needed and none I didn't. Even better, when I blanched at paying a new-car price that was out of my range, he found me a very lightly-used example of the same model that saved me literally thousands. When a minor issue cropped up after taking the car home, Dave was very responsive and had the guys in the service department rectify the issue quickly. All in all, an excellent experience and I would recommend Dave and Michaud Mitsubishi to anyone.

Welch123

Oct 31, 2015

Chris in the sales department made my car buying experience flow seamlessly. I highly recommend this dealership and will keep them in mind for my next purchase.

ChrisB

Oct 25, 2015

I'm 83 years old and I walked onto the lot looking for a new car. One of the salesmen Chris Eramo approached me to asses my needs and we ended up talking for over an hour. There was no pressure during the course of the sale. He accommodated my every need. My visit resulted in the purchase of a 2014 Nissan Sentra - exactly the type of vehicle that I was looking for.

croyal268

Oct 24, 2015

Very friendly and helpful. Answered any questions we had and made the purchase very easy. Cleaned the car we purchased. All the sales people were nice

CLE1212

Oct 23, 2015

After being rejected from other dealers I went here. My credit was a challenge.They got me approved,They worked with me regarding a down payment and made the process painless. I took my car home in just a few days. They never lost patients with my repeat phone calls and questions. And always followed through with what they said they would.

Jose Trejo

Oct 22, 2015

Overall an easy great experience in purchasing a new vehicle the owner Mr Michaud was very friendly and the car salesmen Steve Gill was very knowledgeable and had excellent customer service made it all an easy transaction from trading in my old car to get a new one. Definitely recommend this dealership.

Mcarr1469

Oct 22, 2015

My experience was a very positive one and Dave was very helpful and personable. I was fearful of the prices but gee made it a positive experience. I would defiantly go back

infiniti

Oct 21, 2015

Dave Moretti was wonderful to work with and made the process go very smoothly. He was always available for questions, etc. after the purchase. He recommended a vehicle that suited our wants/needs/budget.

D. Robert

Oct 19, 2015

Worked with me on the purchase of a 2016 Mitsubishi Outlander. Thorough review of features upon pick-up of new vehicle. Salesperson very personal, honest and forthcoming.

IgorCavassana

Oct 19, 2015

I am new to the country and as any expatriate employee knows it is extremely difficult to buy a car since you have no credit score established yet, even when your income meets the finance institutions criteria.I am living in New Hampshire, but Michaud Mitsubishi (Denver, MA) was the only car dealer willing to help me out.Their team was very respectful and helpful starting by Kelly who helped me out by phone, then Joe LaFratta who was very kind and immediately took us to the test drives, so we could decide what model to buy. And last but not least, Stephanie, who is the one in charge of finance affairs, she was very helpful and managed to get us the finance for our brand new Outlander Sport.This is certainly the place that I will be coming back in the future to exchange my car by a new one.

41184

Oct 17, 2015

Had a great experience from beginning to end. They understood my budget and gave me a good deal. Chris Eramo provided very good customer service and hospitality. I would recommend this dealership to any one.

Mitsy

Oct 17, 2015

Had a good experience Friendly staff. I have previously purchased a mitsuibishi and liked the quality of my old vehicle. Good service at this dealership n

Pepper05

Oct 9, 2015

I bought a car there 8 years ago and found everyone there very helpful and very professional. I went back there to buy my new car and found the same excellent service and experience. I would highly recommend them to everyone.

Ktmarek333

Oct 8, 2015

My car salesman, Tom, was a delight to work with. Not only did he give me a little piece of history on our test drive about the town of Danvers but he was so accommodating when it came to anything I needed in terms of the 2012 Rav 4 I purchased from there. He gave me his personal number in case I had any problems with the vehicle that way I could call or text him and he always gave an immediate response. He made car shopping a pleasurable experience.

tomzani

Oct 8, 2015

My whole experience was great from the car I was looking for from the test drive to getting the necessary financing and getting a good deal on my trade. I was treated well from beginning to end. I would highly recommend this auto dealership.

George Paris

Oct 6, 2015

Found the car I was looking for on CarGuru. Knew it was a great deal from their rating. David was my saleman, we test drove it, he answered my questions and/or found the answers, as they have a large selection of used cars. He took care of a minor parts issue, got the the registered, etc, all in the time frame that he promised. He introduced me to the Sales Mgr, there was none of the silly stuff that I dread when purchasing a car! Later, Dave introduced me to the owner, who was present, and very available to answer any questions. Michaud definitely has a family vibe to it!

erixrer

Sep 26, 2015

Dave went out of his way to find a solution that would work... beyond what I expected... he patiently work with me and I ended up with exactly what I wanted for a really good price!

fschiettecatte

Sep 17, 2015

David did a great job of presenting the car, and shepherding the sales process in a efficient manner. There was a minor repair needed and he followed up to make sure it was done in a timely manner. Great experience overall and I will recommend Mitsubishi and David to others when they are in the market for a new car.

K.Anne

Sep 2, 2015

I recently worked with Jim when purchasing my new 2015 Outlander Sport. Jim, and the entire team there, were great! No feelings of being pressured. Although I went in knowing what I wanted and having done my research, Jim reviewed all the details with me about the vehicle. He made sure I knew how every part and feature worked before I drove off. I also felt like that I was a part of the process and was able to see what was happening, instead of staff shuffling back and forth only asking the buyer to sign paperwork in a hurry. Even when I returned to pick up my registration and inspection sticker they were welcoming. Jim also made sure I knew where their service area was, where to park, and introduced me to their staff. Much thanks!

Mycar2015

Aug 29, 2015

Dave did great! Super happy with the service!! Thanks! I felt like Dave was very thorough. Got me just what I wanted! He is a terrific sales person.

Jennifer

Aug 27, 2015

I knew shopping for a car isn't easy, but once I walked into Michaud Mitsubishi Brian made the process a breeze. He was really friendly and helpful at helping me with the paper processing. He had a great sense of humor and was easy to talk to. Thank you Brian for making my first car buying experience great!

billmagee02

Aug 24, 2015

I was initially looking for a used car but found that the pricing was affordable enough for me to purchase a new vehicle. The dealership worked with me to find the right bank for financing.

Maurvat

Aug 23, 2015

Great customer service! No surprises everyone is professional and personable . Our sales Rep Brian was great very friendly easy to talk too ! This is our 2nd time buying a car from here

TheSilentSeed

Aug 22, 2015

I test drove a couple different cars - and then discovered our 2013 Outlander. Steve was with us from start to finish; and he made everything so enjoyable. He answered all of our questions, and addressed our concerns.Michaud Mitsubishi, and Steve, and Stephanie, were, and are simply awesome! Thank you, Steve and Stephanie, for everything. I know we'll be back.

Leaf guy

Aug 17, 2015

Friendly, helped me find a great deal, David Moretti was on top of everything - even came in on his day off to check that things were going OK. I would highly recommend him. Kelly was also helpful and friendly.We had a 1:45 appointment with the bookkeeper - or finance person that we signed papers with. We had to wait almost an hour to see her. She talked me into getting the warrantee when I usually never get them. Robert Mason

SSGiusti

Aug 16, 2015

From start to finish, our experience with Michaud Mitsubishi was exceptional. Brian and Wayne gave us thoughtful advice on the purchase of a used car for our daughter. They were patient and informative as we made our decision. In the end, the Outlander Sport we chose was perfect for all of us. We applaud everyone at Michaud and thank you for helping us.

PapaJohnD

Aug 14, 2015

It took less then 1 hour from start to finish. Anticipated almost all my questions and had the answers I wanted to hear. Courtesy, service, friendliness and knowledge was outstanding. This included everyone in the dealership from owner, sales and service dept. All car dealers say they want you to feel like family but I have to admit this dealership went way above to accomplish that feeling. I felt they were there to help solve my problem of buying a new car with absolutely know pressure.This may sound corny but it was actually fun.

Katie King

Aug 11, 2015

I had a very pleasant and easy experience buying a car here. Sales people were extremely personable. I was greeted immediately and I told them what cars I had seen on Cars.com that I was interested in. They pulled the cars up and offered me a test drive on the one I was interested in. Showed us the Car-fax without even having to ask. I loved the car and Joe wrapped up the sale for us. There were a few things we wanted fixed on the car before I took it home and they had no problem meeting our request. I brought my cashiers check a few days later and insurance, registration and the repairs were all taken care of. It seemed almost too easy! I will definitely recommend Michaud Mitsubishi to my friends and family!

amanda hughes

Jul 29, 2015

I brought in my son, who is just building credit. Zach and I communicated ahead of time on the needs he had. He set us up with Louis. I was a little skeptical, because this is a family owed business, so I wasn't convinced they could get him financing. They did. They helped us find a car that would work....and a nice one......crunched numbers, and came up with something that would work for all of us. He drove away in his new vehicle. They even threw in a rose for me!!!!

HondaOwner

Jul 29, 2015

From the minute I walked in until I left an hour later with my new car the whole experience was great. Joe LaFratta was my salesman and he got me exactly what I was looking for. He did not high pressure me just asked all kinds of questions to make sure he understood what I wanted and could afford. I left there with the idea that I will tell everyone of my friends to go there. I would not go anyplace else.

JoeyGdilngr

Jul 29, 2015

I can honestly say that I would recommend Michaud Mitsubishi and their sales consultant Joe Lafratta to anyone and everyone.. Including my own family because that is what I've already done. I was so satisfied with my own experience that I brought my uncle and cousin in when they were looking for her first car. They're experience went just as well as mine and I couldn't be happier for choosing to bring them in to see Joe Lafratta the second they brought up looking for a used car. Job well done as always Joe!

kathy

Jul 27, 2015

My daughter and I came in and purchased a vehicle. My daughter was surprised on how easy the process was and that we weren't there for hours upon hours like some dealerships. The best was Brian was able to get her into something affordable being a first time car owner! She loves her Mitsubishi Outlander Sport!Thank you Brian for all your help!

kaze810

Jul 27, 2015

This is my second car from Michaud Mitsubishi and by far, the best experience I've had with a dealership. Brian has been nothing short of amazing in helping me find the exact car I wanted, in the color I wanted. He is knowledgeable, thoughtful and answered any questions I had, whenever I had them. He made the experience enjoyable and fun, which let's face it, sometimes never is when trying to buy a car. I would recommend Brian to anyone looking for a new car - best car buying experience on the north shore!!! Thanks Brian - I couldn't be happier with my new car!! I will also say that the finance team at Michaud is just as amazing. Stephanie - thank you!

Laurie0425

Jul 25, 2015

From the test drive to the financing everyone was fantastic!! Best car buying experience I've ever had!! We will definitely be back for our next vehicle!

fezz223

Jul 24, 2015

I can not say enough about my sales person Joe LaFratta. I was looking for a very specific car and wanted to pay a specific price. Joe found the perfect car for me and my family and I paid exactly what I wanted to. He answered every question I had and made my experience relaxed and care free ( unlike most car salesmen ). I have recommended Joe LaFratta to all of my friends and family and will never buy a car from anyone else!! Thank you Joe, your the best!!

Mauricio

Jul 23, 2015

I have never felt so good about a car buying experience. Kelly, Brian and Stephanie were absolutely amazing, professional, courteous. Huge thanks to you guys. Mauricio A.

dennyboy

Jul 23, 2015

I thought the sales person was great he pointed me to the right car for me i would recommend any one to buy a car from joe lafratta

Fordowner

Jul 23, 2015

I came in just to look around because my credit is poor and did not think i could get financed. I was greeted by Joe LaFratta who answered all my questions and was not once pushy or untruthful. Long story short, to my complete surprise I drove away in my 2013 Ford Focus about 45 min later with a warranty and a payment I can afford. I have already recommended my family and coworkers to Joe and Michaud Mitsubishi. They are truly nice people that really want to help. I cannot thank them enough. Thanks Joe LaFratta

Mauricio

Jul 23, 2015

I have never felt so good about a car buying experience. Kelly, Brian and Stephanie were absolutely amazing, professional, courteous. Huge thanks to you guys.Mauricio A.

Michaudsajoke

Jul 23, 2015

3 prizes available; $25,000, Disney vacation, or "$300 worth of gold coins". They send out a flyer with a simulation key fob that lights up with a number, that has to match the scratch off location. They match, we call and go drive to the dealership. After a half-hearted attempt to peddle cars. We were given a Sacajawea dollar and a one dollar scratch(a loser) and told that was the prize. Not listed anywhere! If you want to give your money to these scam artists go for it!

deana713

Jul 22, 2015

Louis made my car buying experience so easy! Never did I feel a moment of pressure as I had at EVERY other dealership. The minute I walked in, I felt extremely comfortable. I felt like I had known Louis for years. He answered all of my questions and more! He took the time to talk everything through with me, so I felt very confident in my decision. Kevin Michaud also introduced himself and explained what a close family their business is...several employees being there for 20+ years. He gave me top dollar for my trade and the best price around on a 2013 Ford Explorer. The process was so smooth. I will highly recommend Michaud to everyone!!

nike1833

Jul 20, 2015

Joe LaFratta made me feel like family to the dealership as soon as I walked in. I was in trouble with a leased car due to a job which had me traveling all over New England - I was quickly relieved of my fear and put at easy that Michaud Mitsubishi would be the only stop I would have to make. The process was easy, Joe walked me through my desired in a car along with my finical abilities and helped me pick out the best car I have ever owned. I know I am in a dependable, high performance car which will last me many years. I will not hesitate to go back and buy my next car when the time comes. Thank you Michaud Mitsubishi.

miktee

Jul 16, 2015

Brian Doherty was very helpful without being pushy. He explained all of our options and then worked out a great deal for us. He was courteous with great customer service.. Would shop with Mitsubishi again. The owners and complete crew are great to work with.

Susanharding

Jul 16, 2015

I just bought a 2015 outlander sport from them and they were top notch, our dealer Brian Doherty was professional, friendly, patient and I will be a returning customer in the future thanks again

Shirly90

Jul 15, 2015

I have and will continue to refer people to this great dealership.dave moretti went above and beyond to make me feel comfortable and and at home!!!!also followed up with my experience

Bri.elyse

Jul 13, 2015

Brian Doherty immediately greeted us as soon as we got to the lot. He was very friendly, personable, and made us feel very comfortable with our car buying experience. He answered any questions we threw at him with ease. I would highly recommend Michaud Mitsubishi.

Gail

Jul 13, 2015

While we like to browse the dealership parking lot looking for used cars, Dave Moretti appeared just when we needed someone to let us look inside the vehicle, of our choice. Dave gave us ample time to compare two vehicles that we were interested in. He took the time to show us both carfax's and what extra the dealership put into these two vehicles. Not once, did I feel intimidated working with Dave Moretti discussing the mechanics of these suvs. And, more importantly, he did not talk down to me.While discussing price, both Dave and Derek provided me a great deal and it was a great experience purchasing an used SUV from Michaud Mitsubishi. I would highly recommend purchasing a car/suv from them, as they are very helpful and treat each customer with respect.

mrcoffeemaxim

Jul 13, 2015

I had a great experience with Dave Moretti at this dealership. Dave has a pleasant personality and was interested in helping me find the most appropriate car for me. Read about my experience below. I did some preliminary research online and picked a used car to test drive before I got there. I was in a huge rush as I hate taking time off work. I was offered coffee or water several times before the drive started. They have a keurig. We drove and talked about the car and what I was looking for. He asked questions to learn about what I was looking for, but he wasn't nosy and he was ok with my decision not to talk about my price ceiling. I decided that it was either the car that we drove or no car. I made an offer that I was comfortable with and he went to look at the car's paperwork and talk to a manager. I told him I was in a hurry and he needed to get back to me quickly. He was fine with this and he did return quickly. They made a counteroffer that I was happy with and I purchased the car. The rest of the process was reasonably quick and I am satisfied with my car.

The Weymouth Family

Jun 29, 2015

My husband and I had a perfect experience with the purchase of our new Outlander Sport. We had done our research and had previously test driven the Outlander Sport, so our minds were made up before we even spoke with a sales representative. We felt we were buying a great car for the money. The car also held up well in Consumer Reports, especially in the area of safety. Another pressing issue for us; our 2002 Honda was in need of retirement.So, we were very pleased with our purchase but, the truth is, our Sales Representative, Brian Doherty made the experience even more pleasant. He was ever so patient when we showed up 15 minutes before closing on a Thursday night, with two kids in tow. He never made it seem like a problem even after we apologized for our late visit. After a brief overview of the car with Brian, we made an appointment to return on Saturday at 8:30 am. We made our purchase on Saturday and met the rest of the staff. Everyone was so incredibly pleasant, from Brian our Sales Rep, Stephanie the Financial Specialist, Laura, the Sales Associate to Ervin who detailed our car after our purchase. We couldn't have been more impressed. Brian Doherty was so pleasant and efficient. He made the process easy and due to his great sense of humor, we actually had fun. Brian said, "Michaud is a feel good car dealer", and he was right! Thank you for great service and know we'll be back in say...13 years, LOL !

Lisa

Jun 25, 2015

I never have a problem. Joe is a great salesman, honest and to the point. Their finance dept is wonderful and very helpful. I love my Outlander it is a great family car as well as sporty looking. The new 2015 models have more pep than the older models. I would recommend Michaud to anyone looking to get a good deal and great customer service.

mom051360

Jun 23, 2015

I pulled into Michaud Misubishi's parking lot and was greeted by Brian Doherty immediately. My car was making some god awful sounds and he asked if I was here for service. I told him I was ready to buy a new car. We both chuckled together. He sat me down and started talking logistics, he searched the lot, and put me a great new SUV that I absolutely LOVE! He is very genuine and kind. I would definitely recommend him for a nice raise! :)Tara Stasiowski

cparalle

Jun 21, 2015

My car dropped it's engine on Friday and I had to scramble to find a new one. I recently filed for bankruptcy due to being out of work for 2 years, I was worried that I would not qualify for financing because of this and I would once again be stuck buying an older vehicle with high mileage that would require lots of work. Brian was very understanding of my situation and actually listened to what I needed, wanted and could afford. He told me exactly how much I could get approved for based on my credit and only showed me cars that were within my budget. By far the best experience I've ever had at a dealership! I would recommend Michaud Mitsubishi to anyone.

carokureatyahoo.com

Jun 15, 2015

I was treated with utmost respect, My dealer Brian Doherty was such a gracious gentleman he did all he could to make sure I was comfortable and was sensitive to my needs. I also feel like I got a great deal from them! I recommend this dealership to anyone hoping to buy a Mitsubishi :)

sandy723

Jun 10, 2015

I have bought many vehicles in my lifetime, but I have I never dealt with a dealer that made you felt welcome and most of all did not pressure you to buy! Every detail of the car was covered and they did not try to talk you into buying a car with features you did not want . Tom Colpitts went out of way to help us understand every feature of our car even setting up Bluetooth and making sure we left feeling confident. He was the best car salesman I have dealt with. He also told to stop by anytime if we had a problem and he would help us. I went to our bank for financing and then came in to Derek Pound and he literally in one minute beat our bank's rate by over a full point! We love our Outlander and would recommend this dealership to everyone!

tgwalcott

Jun 5, 2015

if i had to buy another car again i would recommend Michaud mitsubishi and i would recommend this dealership to anyone the service was excellent

Hound Dog Lover

May 20, 2015

Excellant customer service from begining to end! Every detail covered, every promise met. No surprises and no regrets! Sincere and warm greetings was always presented at every meeting and follow ups after the sale was of genuine concern that I was completely satisfied with everthing I received. I received more than I bargained for and was delighted with all the extras I received which makes owning this car more enjoyable. I feel very safe and secure driving my car knowing I bought it from a family owned dealership that strides to insure you buy a sound working car that runs and looks brand new inside and out that will bring you years of happy driving. If I could rate thus dealership 10 stars I would. They are perfect and very happy to reccomend them to anyone interested in buying a new or used car, because I know they will be very satisfied with anything they buy from them.

cw

May 13, 2015

I absolutely love my new Outlander Sport! The service Joe LaFratta and the dealership provided was superb. I plan on assisting my in laws with a new car this week. Go see Joe for a great car and a great value.

armando 123

Apr 29, 2015

Buying my car was just a great experience and having Dave Morettti as my Sales was awesome fast and easy is was great. I was very pleasant.

BACAR2015

Apr 15, 2015

My daughter and I went to several dealerships felt pressured and annoyed nothing compared to the experience we received at Michaud Mitsubishi. Referred by a friend walked in greeted by a salesman name Brian Doherty, told him we are looking for a car looked around found one but she couldnt do it on her own. We ended up waiting a couple of months Called Brian told him we are ready and if he had anything. Brian suggested looking on the web site to look at the new arrivals.was that a great idea my daughter was so excited and picked out a 2009 Eclipse. Called Brian as busy as he was took us A.S.A.Pafter going over everything we told him that my oldest daughter was looking at a car as well. Told me I could co-sign both, again Brian was helpful in placing her into affordable safe car.I also would like to thank Kevin Dunn who did a great job working hard to make this happen for my Daughters and giving them a pep talk on their new start of responsibility and Derek Pound for all his help as well to make this happen.Also great job to the service department for the great work in doing repairs that needed to be done. We ended up leaving with 2 cars instead of one both my girls are happy can't thank you enough. .FYI: we received 3 roses You have a great staff Mr. and Mrs. Michaud, family oriented and thats what sells cars ..

Jessica Claire

Apr 15, 2015

I had a wonderful experience working with Michaud Mitsubishi in getting my first car. They worked hard to not only stay within my budget but also find me a car that I loved. And they achieved just that!

ADLaFave

Apr 14, 2015

Buying/Leasing from Michaud Mitsubishi was an experience that beyond exceeded my customer service standards. The GM Kevin Dunn put forth a much bigger effort in ensuring that I left there with a new set of wheels, that was affordable to me. The hurdles that I had to jump, most places would have made me feel like I was an inch tall, but Kevin and salesman Dave Moretti were very patient, understanding and super helpful. Visit Michaud for your next buying experience!

ridc24

Mar 28, 2015

My wife and I went to Michaud Mitsubishi, Rt 114 Danvers, Ma. to find a good car at a reasonable price. We told the salesman (Dave Moretti) what we were looking for and our price range. He did just that, he did not try to sell us more than we wanted. My wife and I never felt pressured or uncomfortable we drove away completely satisfied. It is a rare find when the company owner (Kevin Michaud) stops by each and every customer and introduces himself and presents each female customer with a red rose (class act). Everyone we came into contact with presented themselves as highly professional and as real people. I have never been impressed by any dealership, until now. My wife and I highly recommend Michaud Mitsubishi for your automobile needs.

bchaisson

Mar 19, 2015

this was by far the best car buying experience i have ever had.My salesman David only showed the cars within the price range i gave him, didn't try to sell a higher priced auto,but stuck to the guidelines I gave him. No pressure just an honest approach to the customer rneeds. I will go back and highly recommend this dealership to everyone.

mwhalen27

Mar 17, 2015

Spoke with Kevin Dunn (Sales Manager) after a deal fell through to get my security deposit back. Its taken a month and a half to get the deposit back but he apologized and said he was doing everything he can to get my deposit back to me

katiehallahan49

Mar 12, 2015

My overall experience at Michaud was amazing. I knew the second I walked in the door that Michaud wasn't like any other dealership. They greet you with a warm friendly smile and treat you like they've known you for years. The owner Kevin came over and introduced himself to my brother and I, which I've never had happen at any other dealerships. Not only did he introduce himself to me, he gave me a rose, welcomed me and re-assured me that they would work their hardest to get me into a safe vehicle at the monthly payments I wanted. The whole time I was there I wasn't pressured once and they listened to every word I had to say. Everyone there was super friendly and they all joked around with each other like a big family. Brian Doherty was my sales rep and let me tell ya, he's a class act and made me comfortable the whole time I was there. His personality is amazing and he had me laughing the whole time, I couldn't have asked for a better sales rep. He kept his word on getting me into a car and into the payments I was comfortable with. If and when I need another car, I will def be going back to Michaud and working with Brian again. If you are on the market for a new or used vehicle I would HIGHLY recommend Michaud and make sure you ask for Brian! I was sad when the deal was over because I knew that I wouldn't be seeing Brian and everybody else until I need another car. The day I picked up my new car, I gave Brian a big hug, as I couldn't thank him enough and I truly appreciated everything he did for me! I will forever be thankful for all they did and I will always be going back to Michaud. I wouldn't want to go any where else!Katie Hallahan

inspiredlove

Mar 10, 2015

I must say that my experience with this dealership was a blessing. I'm forever grateful for your help, patience, and also for going out of your way to help me find the car that I wanted. Brian your the best!! I will recommend anyone to this great dealership. Thank you!! Michaud mitsubishi.

sheilahmc

Mar 4, 2015

My husband and I would highly recommend Michaud Mitsubishi! We purchased the Mitsubishi Outlander and so far we really love it! What a great experience we had from start to finish. We never felt any pressure during the process and felt that Joe LaFratta went the extra mile to help us find the right car. In fact, all the staff were friendly and helpful. We are already talking about purchasing a second car for my husband in the next few months!

EdnaM

Feb 28, 2015

I drove to Michaud Mitsubishi in my "death trap" of a car and drove back home in my new 2012 Mitsubishi Galant! My sales rep Brian was very helpful and made my first trip to a dealership very pleasant. Zach and all the Kevins were also very welcoming, helpful and truly out for my best interest. I would highly recommend this dealership, as I couldn't be any happier!

Sullen

Feb 28, 2015

This was my third car purchase and I have never felt so welcomed by people willing to help and go the extra mile while at the same time making the whole process easy and simple even with my special credit situation (bad/poor credit).The staff was friendly, helpful and my salesman Jim "Murph" was simply the best! Zack (Michaud) was always friendly and understanding every time we interacted over the phone and in person.In the end, I would and will gladly recommend anyone looking for a new or used car to visit Michaud Mitsubishi for their car purchase, simply the best!

KathleenMagnasco-LaBone

Feb 27, 2015

. ,T]hey towed my car and helped me purchase my new vehicle with the highest customer service. I look forward to being a loyal customer

Rosselyn

Feb 26, 2015

We visited a few dealers before we decided for Michaud, and what made the difference was Bryan's way of making the experience of buying our first new car easy and un stressful. Everybody else put a lot of pressure on us to make us decide, but Bryan just showed us the facts and made us feel safe.

goday

Feb 20, 2015

I totaled my crappy '96 Civic on January 31st and exactly two weeks later, I was driving out of this dealership with a 2011 Nissan Sentra. Beyond how fast the turnaround time was, the team at Michaud Mitsubishi made this the easiest car buying experience I could've had. I worked initially with Zack Michaud, who was diligent about staying in contact with me to gather the necessary information and available options. I met with him when I visited the dealership on February 14th, along with Joe LaFratta and Derek Pound. Derek was in charge of my paperwork; he spent the time to make sure I got the lowest interest rate available for my car loan and that the terms of my financing were well within my budget. He also broke down the financing in terms simple enough for me to understand and helped to expedite the registration & inspection process so I didn't need to spend even more time at the RMV. Joe was diligent in making sure I had all the paperwork and legalities sorted so that I'd be able to drive the car out of there that day, which was great. They gave me a great warranty, and the offer of their help and service should anything happen to the car. Beyond all of this fantastic service, the entire staff was so friendly and personable that it put me in an even better mood than driving off with a new car did. Kevin Michaud, the owner, even sought me out to introduce himself. I'm in love with my new car and beyond incredibly satisfied with my choice to buy it through Michaud Mitsu. They've earned themselves a very loyal customer with me!!

LDB

Feb 19, 2015

Today we purchased a 2010 Mitsubishi Outlander from Michaud Mitsubishi. This is the second vehicle we have purchased from this dealer and our sales rep, Jim Murphy, has been a pleasure to work with for both purchases. Kevin Dunn helped us get our financing. Both Jim and Kevin are excellent at what they do, know their products, and made us feel totally at ease from the moment we set foot into the dealership. I will say without a doubt, this has been the very best experience my husband and I have had purchasing a vehicle. We highly recommend Michaud Mitsubishi. This place is exceptional!!

nightnurse

Feb 19, 2015

I purchased a 2013 camry from Michaud approx. 6 weeks. I was nervous due to my credit score but Kemp and Kevin Dunn both made me feel totally at ease. I am not sure how Kevin was able to get me approved but I am happy with the results. This is truly a feel good dealership with no pressure. My family and I are enjoying our new car and could not be happier with the way things worked out. I will absolutely refer friends and family to Michaud.

Mcmthe3rd

Feb 14, 2015

Even with my mediocre credit Bryan not only got what I wanted but reduced my personal maximum per month payment now I own the car I always wanted. I was supposed to pick up the car the next day with my new plates but due to another crazy 2015 New England snow storm things didnt work out as planned but kevin understanding how excited I was to drive my new car gave me dealer plates until mine came in the next day. Overall awesome people awesome experience.

Ashx1491

Feb 11, 2015

Michaud Mitsubishi is nothing shy of "your feel good dealership." From the second I walked in, I felt absolutely zero pressure and 100% assurance as to how to find the proper vehicle for me. I met with Kevin Dunn, Lou Ferreira, and Kevin Michaud and they made the experience easy and fun for me, as opposed to the stress I was feeling prior to walking in. Needless to say I ended up leasing a Mitsubishi Outlander Sport and I am in love! There truly couldn't of been a better vehicle more suitable for me. Thank you Michaud Mitsubishi!!

Jconstantino1979

Jan 22, 2015

We walked into the dealership and Brian greeted us right away. He was very friendly, helpful, and patient. All the employees had a smile. Kevin answered any and all questions that we had for my first "real" car purchase. Jeff, from service, has been a huge help as well. everyone was very supportive especially Brian. Kelly always wore a smile and was there for any questions that I had. I'm not big on reviews.....but this is one I had to write. Between service and accommodation this has been an amazing experience for me. I highly recommend anyone looking for great service and happy people to stop in. I will be purchasing my next car there 100%. Keep up the great work at Michaud!!!! PS: Thanks for the Italian cookies Brian lol

peabodychr

Jan 11, 2015

One of the things I dislike most in this world is buying a car. When I visited Michaud Mitsubishi back in December my attitude changed. The people at this dealership are down to earth and treat customers with a high level of respect. As their ad's say - they are your feel good dealership. Jim Murphy was the salesperson I purchased my car from. He listen, wasn't pushy and didn't call me a 100 times. I would highly recommend you ask for Jim when you visit the dealership. Kevin Dunn, the finance manager, was also great to deal with. He was friendly, presented me with different finance options and didn't try to sell me on unnecccessary upgrades. Whether you are looking for new or used, stop in to see these guys. You will be glad you did!

Alessandro Argentino

Jan 9, 2015

I bought my 2012 Lancer GT back in March of 2012. From the day that I purchased my Lancer to yesterday oil change and tire rotation, I have always had a great experience with this dealership. Joe lafratta was the most helpful salesman in the world and Mr. Michaud even came out to help when I had questions. How many dealership do you know of where the owner himself will actually come out and say high to everyone in the dealership? He will actually have a conversation with you and it could be about any topic. If you ever have a question about the vehicle at all, they will take the five to ten minutes out of their day to answer your question. If they are busy and promise to call you back withing ten to twenty minutes, you can bet that you will get a call back in that time frame.

bb2908

Jan 9, 2015

I first stopped by Michaud the week before Christmas on a recommendation from my husband's co-worker. I was quickly greeted by Brian who showed me the Outlander that I came in to see. I stopped by the next day when I had a free hour and asked to test drive it. He happily got the keys and we went off for a test drive in some rainy weather. After enjoying the car on the ride I told him I'd talk with my husband and we'd probably be back. I was not pestered at all by Brian. I came in a week later for my husband to drive it and we decided then that we were going to buy it. Since signing the papers, Brian was on top of things such as phone calls to the insurance, touching base with me about when he'd be in the office and who else would have our paper work if we were able to come in at a time he wasn't there. He made sure to introduce me to the service department and helped me to get the best price on the winter mats I wanted to buy. He also had all of my questions answered when I came in for my inspection sticker and registration. He is also prepared for families- he had a muffin, coloring book and markers ready for my youngest daughter to use while we finished up the sticker and registration. We had an excellent experience at Michaud and will happily recommend them to our family and friends looking for new cars.

Jasonmd77

Jan 5, 2015

I was happy with this dealership until the piece of crap they sold me had problems. They went out of their way to sell me a car and make me feel comfortable. Now 60 days later, they want to charge me $100.00 just to look at the car with a known problem. Place is a SCAM! RIPOFF! STAY CLEAR! Typical sleazy car dealership! They say and do anything to get you to buy a car then once they seal the deal they don't give a crap about you!

Odurgin

Jan 5, 2015

My experience at Michaud Mitsubishi was awesome. Dave was very helpful the whole day my mom and I were there. I would recommend Dave and this dealership to anyone I talk to. I am so happy with my new lancer and I will definitely be coming here to purchase my cars from now on.

tgc

Jan 3, 2015

We had a great experience purchasing our "new" car from Michaud, with Dave Moretti as our salesperson. In contrast to other dealerships we visited, Dave was laid back yet helpful, friendly and courteous. He shared with us that he had recently come on board to Michaud after making a career change, and he did so because he believes so strongly in the Michaud business model. If Michaud is attracting sales people like Dave they will continue to be very successful. Another really positive experience was working with Kevin in the finance department. His ability to work miracles and help me get a great rate despite a bankruptcy on my credit report from a few years ago was greatly appreciated, and he was incredibly understanding about it and eager to help. I highly recommend this dealership and wish more "mainstream" car dealerships would follow their model.

Pal

Jan 2, 2015

The funnest car buying experience ever! Dave was fantastic, patient,honest, informative, etc!! There aren't enough words to describe the guys at Michaud Mitsubishi. No high pressure here, just honest, sincere, and fun!! The experience there was suberb. It's the only place to go when car shopping!! Thanks to Michaud Mitsubishi esp. Dave!!

Postmyrate

Dec 30, 2014

Awsome place, positive attitude sales people. Sales people do not rush you into closing a deal if your not ready. I would definently recommend Michaud Mitsubishi.

debbieb

Dec 28, 2014

WHat a fantastic experience I just had at this dealership. My sales agent was Brian and he was so friendly and honest and caring. He made you feel like you were sitting with friends on your livingroom sofa taking about a car. The owner of the dealership came by with cookies too. Brian made me feel so comfortable with my purchase. The finance agent Kevin as also such a great guy to do business with, they made the whole experience so fun and easy and full of laughs. I would tell anyone looing for a new or used car to go and see them. I drove 45 miles to get my car from them and would do it again tomorrow. Thank you for making my experience so funDebbie Beaudoin

ligiaslv91

Dec 26, 2014

I went to Michaud to buy a car for my son, as soon as i walked in the showroom, i was greeted and treated with respect and like a member of the family.I was told by Brian, the salesman that helped me, about the history of the dealership, its owner, whom i met and was a great person, and its purpose.**THE CUSTOMER** Brian was polite, professional and caring. Brian advised me a few times while i was waiting and searching for a vehicle to buy ,that ***We will not let you walk out of here with a car that you don't like or payments you cannot afford.***Also met Kevin, who was also very polite , funny and ready to help and advised me of the something Brian did.Both Brian and Kevin were very patient with me and my little girl, Brian gave my daughter a coloring book and crayons, she was very happy. Brian and Kevin did everything in their power to make my needs their priority and they succeed it.I would most definitely, without hesitation, recommend Michaud Mitsubishi to anyone who needs a vehicle and wants to experience a warm, friendly and family oriented environment.I would like to thank Brian and Kevin for all you did for me, my little girl and my son.You are the best.Thank you so much Brian and Kevin.

Alexis

Dec 21, 2014

This was my first experience at a dealership and I couldn't speak highly enough about Michaud Mitsubishi. From beginning to end, it was a great experience. There was no pressure, Dave, Kevin, and Joe were so friendly and helpful, and the owner himself came over to shake my hand, give me a flower, and wish me a merry Christmas. I would highly recommend them to anyone looking to buy a car.

Alibear

Dec 20, 2014

Great experience! We were given all our options and able to make an informed decision. Friendly and entertaining staff made the process much easier! Highly recommended dealership.

YT

Dec 19, 2014

I knew what I wanted when I came through the door, and Dave, my salesman, did not try to push me into buying anything bigger and better. Dave was helpful throughout the process and when he couldn't answer a question right away he went and found the answer instead of trying to BS. Aside from some gentle pressure to close the deal (which I expected), there was none of the stereotypical antics. Everything else was fine. I got a good price. Probably not the absolute best I could have gotten had I looked around and haggled more, but I was looking for convenience and a quick purchase. There is a minor hiccup that I understand is not the dealership's fault, and is being taken care of. --- I'll update my post if it is not!

Awf33

Dec 12, 2014

The service was excellent. It was easy and very painless. Brian is a great guy and so is Kevin in the finance room. They will help you get exactly what you are looking for.

mbace

Dec 10, 2014

We read these reviews about Michaud being different than your average car dealership - it turns out, they're spot-on. From start to finish, we found Brian to be fair, and he really went the extra mile entertaining our 4 and 2 year old children while we completed the process. Everyone we ran into at the dealership seemed to drop everything to move the process forward. The best endorsement I can give is we're tough critics, but will definitely be back to Michaud to buy our next vehicle, and recommend them to friends and family without reservation.

aeconomou3

Dec 2, 2014

The first thing I enjoyed about this dealership was that while you're looking around they don't come out and attack you like many places do, they give you time to look and then are willing to help once you seek it! Joe LaFratta was the salesman who worked with my dad and I, and he was awesome! He was informative, helpful, and patient with us even though we can be a hard duo to handle! He made himself available for whenever we had questions and really followed through! I ended up with a 2015 Outlander that is truly what I wanted and I love it! Our experience at this dealership was awesome and I would recommend them to anyone!

leannetowle

Nov 27, 2014

I put in an online application for financing on a site that sent my info to multiple car dealerships. Within an hour Kemp Dunn had called to set up an appointment with me. Zach called the next day to work on some finance stuff. I went in on day three expecting to walk out sad and spend the rest of the day shopping around for a place that could help me with my horrible credit, junker trade in and almost nonexistent budget. To my pleasure and surprise, Kemp remained cheerful the whole time and found me a car I loved and then introduced me to Kevin Dunn, who is a finance magician. I was able to drive away that day with an amazing car and affordable financing. I didn't think it was possible. Everyone there was so much fun, singing, cracking jokes, bringing us cookies and flowers and being generally awesome to hang out with. I would go back in a second. What a great crew!

lucasjhernandez

Nov 26, 2014

This dealer was very friendly. He changed my mind upon a car and he has helped me get my dream car! Thank you Brian for helping me.

BexaidaM

Nov 20, 2014

Henry was awesome. He made the buying experience short and sweet. He explained everything and answered all of my questions. Henry went above and beyond to make sure that my husband and I were satisfied with the purchase we made. I will most certaintly be returning to Michaud Mitsubishi.

bruce.doig

Nov 19, 2014

My son was looking for a newer car and was desperate to find something he liked that was affordable. We both went to Michaud Mitsubishi and spoke with Joseph and Kevin. Kevin is always great to work with and made us feel very comfortable while discussing available options. Joe LaFratta was great and showed us dozens of cars on the lot. He was very patient even though it was after closing time and gave us a LOT of info about each car we were interested in (mileage, pricing, MPG, etc.). We felt very comfortable and found a beautiful, black 2012 Mazda 6 with low mileage and in great shape. My son loves it and can afford the payments. We had another great experience at Michaud Mitsubishi. Thank you very much Kevin and Joe.

ChuckandDonnaBogannam

Nov 17, 2014

Michaud Mitsubishi is a very well organized, friendly, and easy to do business with dealerdship. I have purchased over 20 vehicles for my company over the past 4 years. I had the pleasure to work with Ambrose Devaney, who was extremely efficient, friendly, and most important non aggressive. We loved how he let us have some time on our own while looking at the vehicle choices. I live in Connecticut however decided to purchase from Michaud due to their level of efficiency, and desire to "make the sale". They have an excellent method for communicating with customers before, during and after the sale.The selection of vehicles was the best in the area. We worked with kevin dunn in the financing department. Not only was it a quick process, my wife and I actually had fun! We would highly recommend this company.

ria050186

Nov 16, 2014

I literally bought a 2013 used Hyundai Sonata GLS today. Never have purchased a car in my life. Had no clue what to expect, or what to do for that matter. I brought my family with me for support, and we walked out with smiles on our faces and a point to be buying from them again soon. From the moment I spoke with Kelly (online) to Lou (sales), Kevin (financing) and Mr. Michaud (dealership owner) I knew I was working with honest, compassionate people. This is not your typical "just hurry up and sign on the dotted line" dealership. They took their time, they worked with me, and made my family and I feel like we knew them forever. Kevin worked tremendously getting me into a vehicle! I don't know how it happened, but it did. He was absolutely fantastic! Lou and Kevin made sure they called me back no matter what (which goes a long way with us). They didn't shoo me out the door, knowing my credit wasn't perfection. Mr. Michaud made sure not just myself, but my family were comfortable with our purchase. I mean, come on! A guy that gives myself and mother fresh cut roses has to mean something!;-) A stranger driving by us, stopped, and took the time to say "Michaud is absolutely great to do business with". I recommend Michaud Mitsubishi HIGHLY to all the first time buyers, less than perfect credit, and whoever wants a no nonsense dealership. Nothing but the best! Thank you so much to all the staff at Michaud Mitsubishi! ,The Quattrocchi Family

mgetch

Nov 13, 2014

You know how some people equate shopping for a new car with to going to the dentist for a root canal? Well, I felt that way too until my wife and I took the plunge and landed at Michaud Mitsubishi. We met Brian Doherty in the parking lot as we got out of our car and he took us right into the showroom and told us about the Michaud dealership. He emphasized they were a family dealership (not a factory like some) interested in customer satisfaction. He told us the owner, Kevin, was in every day and made it a point to meet and greet every customer and he was right. As it turned out Kevin Michaud has known some of my family for years and he made us feel right at home and reinforced what Brian had already told us - we were at a family dealership focused on satisfaction from the day you buy a car, throughout your ownership. Brian spent the time making sure we were happy with the Outlander we eventually purchased and was a pleasure to work with. The extra mile he went throughout the process was great. When it comes time to cross the i's and dot the t's. Kevin Dunn is great to work with. He takes the mundane part of the numbers crunching and turns it into a pleasant experience. Finally, we forgot and left an item of sentimental value to my wife in our trade-in when we left. I called the next day and between Brian and the sales staff in that day, they gave us the personal touch to retrieve the item and hold it aside for us. Hats off and thanks to all for a great deal, great vehicle and a great experience.

julie.villagran.1

Nov 12, 2014

I need a new car. I have been looking forever and unable to make a decision. I just hate the process. My husband saw a nice SUV he thought i would like and dragged me to the dealership. Brian greeted us when we arrived and showed me the model on the floor. Turns out i loved it. Brian asked me all the right questions and explained everything without confusing me. He and Mike worked to find me a vehicle to suit my needs and budget, at last the search was over. Brian was so easy going which in the end made for a fun and relaxing afternoon. Wish we found them weeks ago. So happy!

PBlanc

Nov 11, 2014

The feeling I got from the moment I walked in was very much tried and true to a very welcoming family run business with a focus on customer satisfaction. And beyond satisfied is what I got with the help of newly hired Brian Doherty in Sales along aside the cool & collected Finance Manger Kevin Dunn. It with their help that I was able to find "my car"! All through the purchase was a feeling of comfort and level of caring that in many of way shattered my expectations. Brain and Kevin epitomize how buying a car should be like w/ some needed heart and comic relief. Ask for any of those guys and you'll be in good hands.

pblanc

Nov 11, 2014

The feeling I got from the moment I walked in was very much tried and true to a very welcoming family run business with a focus on customer satisfaction. And beyond satisfied is what I got with the help of newly hired Brian Doherty in Sales along aside the cool & collected Finance Manger Kevin Dunn. It with their help that I was able to find "my car"! All through the purchase was a feeling of comfort and level of caring that in many of way shattered my expectations. Brain and Kevin epitomize how buying a car should be like w/ some needed heart and comic relief. Thank you all so much.

Sirthomasjwhalen

Nov 9, 2014

Zack is a friend of mine, but when I started working with the team, I felt like they were 'll friends. They worked to get me a deal, and truly helped. GO!!

123kenny

Nov 7, 2014

Today my wife and I went back to buy a second from Brian Doherty in two weeks. We had such a great experience with the first one we went back for another. He was great about making sure we left with the right vehicles that fit our wants and needs. He was super friendly and very out going. Also can't thank Kevin Dunn enough either for making everything work out perfectly. I'm highly recommend if your looking for a new or used car stop in to Michaud Mitsubishi. Nothing but the best !!

LisaG52977

Nov 1, 2014

Let me first say it was the best car buying experience I've ever had. I didn't feel pressured into anything and I was able to take my time and not feel bullied. Jim Murphy was really easy to work with and gave me many options to choose from. I actually went in just to look. Never even crossed my mind that there would be a sign and drive scenario but that's exactly what happened. My family and I couldn't be more happy. Great big thanks to Kevin Dunn in Finance. I've never been through financing that was so quick and easy. You guys are great and i will be recommending to others.

helcha37

Oct 31, 2014

Dealt with Henry Capita had a very pleasant experience, It was my sons first car and helped us find something in his price range. Felt respected and did not feel I was being pressured. Would definitely recommend Henry and the dealership.

Jasonmd77

Oct 27, 2014

This is the first time in my life I have ever bought a car with such ease. Seconds after meeting Ambrose it's like you have known him for years. He is a true gentleman. I went in looking for a car for my mom. I told Ambrose what she wanted and what I was looking to spend. It was like going over a friends house and picking out a shirt to borrow. That is how easy and comfortable he made you feel. No wheeling and dealing. No pressure at all. None. Zip. Zero. Then just when you think it can't get any better you meet Kevin Dunn. Not only did Kevin surprise me the next day with an amazing lower rate than originally quoted, he took the time to chat. It's like we were two school mates who bumped into each other. As mom and I left with her new car, Ambrose said "welcome to the family." Thanks Ambrose and Kevin!

maria.coutoyeaton

Oct 25, 2014

2 years ago i got a pamphlet and went in to check it out. they did what they said. left with the vehicle that i wanted 2011 Nissan Rouge... 2014 same thing this time i got a 2015 Mitsubishi Outlander Sport Awesome I love this place they are friendly, and really work with you. thank you Mr. Capita and Mr. Dunn you guys were great.Keep up the great work....see you in a couple of years lol

MichaelNocton1

Oct 14, 2014

The whole experience was awesome. We went there not really sure what we wanted. We were greated by a very friendly and knowledgeable sales person. He introduced himself as Joe LaFratta. He then asked us some questions about what we were looking for and he brought us to a group of vehicles. I saw the one we wanted , test drove it and we took it home that night. We were never pushed to buy a bigger more expensive model We were listened to and we are very satisfied. We have been driving the vehicle a week now and are still very satisfied. In a year or two I will be back to write another review and I am sure it will be a very good one..Thank you to everyone as you all made us feel very happy and friendly. My wife and I feel like we have made friends at Michaud, Thank you to everyone ( especially Joe LaFratta and Kevin in finance )

cpratt1

Oct 10, 2014

From moment one via email and then in person, working with these guys has been the best buying experience ( car or otherwise) that I have ever had. They worked and worked to get me into my new Outlander. They got be the best price, financing and a monthly payment within my budget. I can't say enough good things about everyone who works there from the salesman, to the finance manager and the dealership manger. I even met the owner one night. He was the nicest guy, very down to earth and was genuinely concerned with my satisfaction. I have already recommended them to family and friends. I would not buy a car anywhere else. GREAT JOB GUYS!

ryky123

Oct 3, 2014

From the second I pulled in to the lot to look for a dependable used car for my teen daughter, I was greeted with a smile. I was shown several cars and never got the feeling I was being pressured. I was encouraged to drive a few and to take my time in making my decision. When our decision was made, the buying process was stress free and organized. Jim Murphy was pleasant and very helpful answering questions relating to the sales and Kevin Dunn was great answering the financial questions and closing the deal!I would recommend Michaud Mitsubishi to family and friends and feel confident my teen is driving a dependable car!Thank youKarl, Courtney & Kylie

jbeats26

Sep 23, 2014

My first car buying experience ever and I would recommend this place over and over again, and I have! I love these people! I got treated with such great customer service and they were all very very professional. Their main purpose is to make sure you are leaving 100% satisfied with your purchase while also providing you with excitement about your brand new purchase! They have a great selection of cars that baffled me that they were at the prices they were at. Henry is an AWESOME salesman as he is professional, real and down to earth. I even took a picture with him! (Hi Henry!) Kevin was part of the Financial department and he makes sure you are informed on everything you need to know and gives you great tips about making payments that i respected very much. I walked in there and was greeted by EVERY member of the staff and i really appreciated that. Kevin Michaud runs a wonderful business.

kmperkins55

Sep 22, 2014

I have been driving a Mitsubishi since 2000. I continue to return to this dealership because of their great service in sales and service.I have always had my cars serviced there, only oil changes! And that is because since I have been driving a Mitsubishi, I have never needed anything more than that! A very dependable brand! I dealt with Jim Murphy this time and he is a true professional, very easy to work with, no pressure at all. The brand sells itself. Also Kevin Michaud, the owner of this dealership is a very hands on owner, interacting with everyone on the sales floor the whole time I was there. As the add says, it is 'Your feel good dealership'. Would not have returned as many times as I have if that were not the case. Thanks again for your great service!!

Karla NM

Sep 16, 2014

Loved the service!Very attentive people, had great explanation about the car features.Would definitely go back!I highly recommend it. The entire experience was very pleasant!Special thanks to Henry Capita!

crystalmk

Sep 10, 2014

I just bought a car from Michaud, and couldn't be more pleased. I went to several other dealerships, and came back to this one to buy the car. Joe LaFratta was great to work with, didn't pressure me in any way and was very knowledgeable. Kevin Dunn was very efficient in taking care of the transaction and processing the paperwork. I plan to come here to service the car as well!

brianna.lysiak

Sep 8, 2014

They made it so easy to buy a car. This was my third time buying from this dealership, started at 21 and keep coming back! They went above and beyond to get me the best interest rate and everything I wanted in my car in my price range. Even helped me get the best trade in value! Could not ask for anything more.

RPrescott

Aug 23, 2014

I would definitely recommend this dealership. I bought my car back in April and it was the best experience I have had buying a car. The entire experience was so enjoyable I referred my coworker in May and just went with my brother this week as he bought a car from them as well. I honestly can't say enough about them. They made sure that we got a good deal, had a ton of laughs and treated us like family.

laurice.canning

Aug 22, 2014

Thank you to Jim Murphy, Kevin Dunn, and Kevin Michaud. My experience at Michaud Mitsubishi far surpassed my expectations. Everyone was so nice and courteous. My husband and I were blown away at how easy it was to buy my new car. Love the car and I felt confident when I left that service will be a great experience too!

Gserino86

Aug 20, 2014

Well where do I begin? I purchased my first car in February 2013 from Joe LaFratta and from the start my experience was fantastic! Felt no pressure and definitely felt like I was a part of the Michaud family. He helped me beyond my expectations and did what he had to do to get me in a new car. With the car that I had and my credit I was sure I would be turned down, but Joe worked his magic and got me exactly what I wanted. I went back February of 2014 to see if I could refinance my car but what do ya know..I walked out with a brand new Mitsubishi Outlander Sport! Couldn't believe that he worked his magic once again and got me in a brand new car for about the same payment I had with my 2009 Camry! They will be my forever dealership!! If I have any questions/issues I shoot Joe an email and within an hour he has a response, and if he's not sure he directs me to whoever I need to speak with! Joe goes above and beyond for his customers and I can't thank him enough! Everyone at the dealership is absolutely amazing!

kan2012

Aug 14, 2014

My experience at Michaud Mitsubishi was above excellent and well surpassed my expectations. Each person in the office is extremely nice and helpful-completely different than the typical stereotype of a car dealer. Henry was my sales rep- and he did a FANTASTIC job. He explained the car of my choice in such detail, and enthusiasm- making me even more excited about my new purchase! I left feeling completely comfortable in my new car. I highly recommend Michaud Mitsubishi if you are looking to purchase a Mitsubishi!

danny.holycross

Aug 13, 2014

Would recommend this place to anyone. I love my car and my experience! Joe was awesome, no pressure, and I felt confident when I left the dealership! Couldn't of asked for a better place to give my business. Im looking forward to many cars to come.

jf516

Aug 10, 2014

I was very pleased with the service and experience at Michaud Mitsubishi. Lou was excellent to work with, friendly and personable and I ended up getting a better car than I expected for my price range. Will definitely recommend this dealership and Louis Ferreira to anyone I know that is looking for a car. Thanks!

Richard Colby

Aug 9, 2014

We were extremely lucky to have been greeted by Jim Murphy at Michaud. He was a very helpful and knowledgeable sales associate who helped us through the purchase of my son's first car. I would highly recommend Jim and the rest of the staff at Michaud Mitsubishi.

NAT31

Aug 5, 2014

GREAT EXPERIENCE, NEVER THOUGHT I WAS ABLE TO DO THIS BY MYSELF. GREAT AND FRIENDLY PEOPLE TO WORK WITH. THEY WERE ABLE TO WORK AROUND THE BUDGET. VERY HAPPY WITH MY NEW VEHICLE...

jm0409

Jul 27, 2014

I am happy to recommend this dealership, and the gentleman I worked with there. No high pressure steering me into a certain deal -- he heard what my priorities were, talked about what options were available and worked on a very good deal. This is my first time leasing rather than owning, and Joe explained the details well. 5 out of 5 stars start to finish!

Jamie Stiefel

Jul 26, 2014

I am one of those customers who absolutely hates to be stalked, pressured, harassed, talked into ect. when I am shopping or looking at things. So I dreaded the day I had to go car shopping. But I went to Michaud on friends advice. Micheal was a great sales man, he was a great listener and when they didn't have exactly what I wanted, they made it for me! and for my price.They are great and when I am ready for a new car again I know where I am going.

Bmaffei

Jul 17, 2014

I went to the dealership thinking I was wasting my time and theirs. After e-mailing back and forth for weeks I finally went to hear them out. I walked in there wanting only 2 things a certain monthly payment and AWD. Other that that I could careless as long as they could get me a safe reliable car for my children and me. Just based on my credit alone I figured they wouldn't be able to do anything for me. After being in nursing school for two years I was stuck, how would I get to a new job without a reliable car to get me there? I went to Michaud Mitsubishi on a Tuesday and by Thursday I was picking up my new car! They truly worked hard to make this happen for me! I love my new outlander! They were never pushy, or aggressive and were true to their word. I had been to other dealerships that told me things but when it came down to finalizing the deal numbers were different. My car was spotless, and even had a FULL TANK of GAS! My last car I bought I picked up and had to go straight to the gas station so this was a big deal to me! I cannot thank Michaud Mitsubishi enough! Henry was seriously one of the nicest car salesmen I have ever met. They kept me updated regularly eons even on his day off!

richcabral

Jul 14, 2014

i thank the guy every one should buy a car from is Joe Lafratta is good and well experience geat guy the owner great guy.

critter0107

Jun 15, 2014

I had a great experience with Michaud Mitsubishi right from the beginning. Everyone I dealt with was warm, friendly and committed to deliver what was best for me. Terrin was professional and listened to what I was saying. He was also very knowledgeable and really took the time to help me get exactly what I was looking for. Kevin was fantastic as well, personal and friendly and making me feel welcomed. I loved the feeling of an older fashioned, genuine and honest way of doing business. I feel confidence with this dealership and look forward to returning for all my service needs as well as my next vehicle when the time comes, or to just stop by and chat because they really are that genuinely friendly. I can also say that I would not hesitate to recommend Michaud Mitsubishi to my family and friends.

Shadowdevil456

Jun 11, 2014

Very good people to work with and are very knowledgeable about their cars. they will help you find the right price that will fit you budget. they also helped me out alot when my financial situation was tight. when it came to purchasing a car.

Ebright1121

Jun 9, 2014

I had a great experience at Michaud. Joe was great and wasn't the type of salesman that people fear when they go car shopping. Joe was extremely helpful, listened to my concerns and answered all of my questions. I'd recommend him and Michaud Mitsubishi to everyone.

Gloriadevine

Jun 6, 2014

This is probably the craziest review that you will probably ever read, because we did not end up buying a car here. BUT, WE HAVE TO SAY, THE EXPERIENCE THAT WE HAD WHILE AT THIS DEALERSHIP WAS JUST OUTSTANDING! My husband, daughter and I were out "shopping" around for a used vehicle. We went to Michaud because of the ad we had seen in the Boston Globe. It was the most pleasurable, non-Stressful, no-pressure experience we've ever had in car shopping. Joe LaFratta was just so personable, easy to talk to and extremely knowledgeable about the vehicles. And then we met Kevin Michaud, owner, and he was just as awesome. They made us feel comfortable, and again,not under any pressure, like other dealers who pounce on you. I feel bad that we didn't end up purchasing our vehicle there, but we will DEFINITELY VISIT THIS DEALERSHIP WHEN CONSIDERING A VEHICLE PURCHASE IN THE FUTURE!

firstcar1

Jun 5, 2014

After a day of visiting dealerships and getting the run around, it was a relief to work with Henry Capita at Michaud Mitsubishi. He was straightforward and honest, and willing to answer all my questions. This was my first time purchasing a car and I did not feel like he was trying to take advantage of my inexperience. He was willing to negotiate a price within my budget. Jade Vigillo, the finance manager was also willing to explain all the paperwork and went out of his way to help make it a smooth first car purchase. I would definitely recommend Michaud Mitsubishi to friends.

Flip8409

May 16, 2014

Purchased a car from here through a referral. The car was filthy upon pick up when I specifically said I wanted it detailed, I had drool marks from a dog down the center console and the sticker residue was still on the window as if it hasn't even been taken through a car wash. I signed all of my paperwork to only get a call almost a week later saying my bank loan had been denied but they have another bank that approved me. Same day I find out that the same situation had happened to the person who referred me except her payments went up!!!! (I was also told by an employee this happens all the time and I am the 5th person in 2 days with this exact situation) The finance manager and 2 sales reps tried to convince me to take 18% loan, I immediately declined. How convenient 3 grown men clearing 80,000k a year have bad credit and have 20.5% interest rates, shady at best. Within seconds I get an approval of 9.9% that I was hoping for, to later find out they never actually even got an approval so all those signed contracts for nothing. My lawyer has been dealing with avoided phone calls for 2 days. I wouldn't accept another car from here if it was free!!!!!

ldalcorn

May 9, 2014

Its pretty rare when I actually enjoy buying a new car, but in this case, I really did. The dealership is open, honest and friendly, and Zac was a pleasure to work with. My car was ready when promised, and the whole transaction could not have gone any smoother. I would most definitely recommend this place to my friends, and we already have.

bhwaller14

May 4, 2014

Had a great experience buying a new Mitsubishi from Michaud Mitsubishi. My sales associate, Zac Currier, was very honest and upfront about everything throughout the process. They did not try to hide any extra margin in the value of my trade-in, the APR rate, dealer fees, etc. They did not place any pressure on me to move on buying the car, and were open about their process and numbers at every stage. They gave me a fair price on my trade-in without pulling any tricks or needing me to push them. Shortly after driving off the lot in the new car, my Tire Pressure Monitor needed servicing. I came back a few days later, and they fixed it with no problems. The dealership owner was around both days that I was there - for the purchase and service - and made a point of introducing himself and making sure that I was all set on everything. Zac took my car to get inspected for me and filled my tank. I even received a follow-up call after the Tire Pressure Monitor servicing a few days later to make sure that everything was all right. Great dealership to work with, and very friendly and outgoing staff.

Epcardone

Apr 24, 2014

My wife and I went out looking for a new car and every place we walked into it was the same old story , the sales people say one thing on the phone and when we get there it's pretty much a scam. However when we walked into Mr. Michaud's (sorry Kevin) store it was totally different. I met him, his son, he asked me what I was looking for in a car and within 3 minutes he turned and told the staff "lets get it done". In less then 12 hours he called me back and said his sales manager Paul will be calling us to finalize the details and come pick up your new car. I highly challenge anyone to find a better family owned car dealership then Kevin's. It can't be done!!As he said " I like to break bread with you when you walk into my store and then worry about selling you a vehicle "Erin and Paul C

amuir6

Apr 14, 2014

I had a very complicated situation with my car; not being in my name, trading in, bad credit ect. Joe LaFratta was patient, helped me along the whole way and promised we could do something, as he did. It was a few months process but I am 100% satisfied with my car, and purchase price. Very good crew over there, every time I was in all the salesmen asked me if I was all set/needed something. Two thumbs up to everyone over there!

aoloughlin

Apr 14, 2014

After a very bad car buying experience several years ago and some aggravating salesmen while doing some recent car shopping, I was not looking forward to making this purchase but as soon as I walked in to Michaud that all changed! Everyone was pleasant and friendly. There was no pressure, no gimmicks, no wheeler-dealers. I got exactly what I wanted for a great price, no compromises! I highly recommend Michaud. Tom Colpitts is very down to earth and so helpful. He was very responsive to all my questions and was very thorough in going over all the car's features. If you are looking for a car go see Tom :)

JMR46

Mar 30, 2014

Wow! I just Don't know ware to start!! As I walk into the salesroom a was ask immediately if I could be help. The sales rep started a simple talk about what choice of vehicle did I had in mine, and even though I was really interested in appraising my Car. I was not ready to buy anything just yet, because I wanted to make sure I was getting the right Value for my 2006 BMW x5. that I was looking to trade in. I think I was headed for the worse when it came to my car. My BMW x5 needed some work and I just didn't have the time for it. Here come the Owner of the Dealership with a very delighted warm welcome, he introduce him self and took my vehicle for a test drive, and of course I when for the drive, we had a small chat of miscellaneous back and forth, it almost seam like and interview. when we got back to the dealership he wanted for me to make my pick! to my surprise after I make my choice, I found out the it was a little over my expense to Jump with excitement. And just about wen I was about to turn down the offer, he turned around and gave me a deal that I know I will never get any were else. I have bought two new vehicle in the pass and never have been treated better then the way the people from the Danvers Mitsubishi Dealership, especially coming form the owner him self, I am very satisfied and please to let everyone know that the sales rep at the Mitsubishi dealer and Owner at Danvers, MA are one of a kind. Absolutely excellent customer service and the way they handle there customers. Love there strategy. I'am glad I came for an appraisal and left with a Beautiful 2014 Outlander Sport SE.Thank You,Sincerely...Jose R.

Mmhh

Mar 16, 2014

When I was looking for a new car with 0% interest rate and I found Michaud Mitsubishi company online and they offered 0% APR on new cars and I went to them and I met Joe Lafratta a salesman and he show me different kinds of cars and he was knowledgeable about the cars and he helped me to test drive some cars and he was very friendly and he helped me to find a car that fit for me.... It was really nice experience for me.

amkri

Mar 13, 2014

Awesome dealership- very sophisticated business people- great cars/suvs, dealer on site most days, friendly staff, great location.................great ads in malls and surrounding billboards.

psirois

Mar 13, 2014

I gave this dealership the highest amount of ratings because it was the best car buying experience I've had. The atmosphere was very friendly and welcoming. After having a bad experience at other dealerships this was a breath of fresh air. We had the pleasure of working with Joe LaFratta and he was excellent. He was very friendly, and attentive and not pushy like you may encounter at other dealerships. I give Michaud Mitsubishi two thumbs up!!!

brad4420

Mar 12, 2014

Experience was great with no pressure sales tactics. Joe did not try to pressure me at all. I actually agreed on a car and started filling out paperwork and changed my mind and told him I didn't want the car. All he said was I understand and we are here if you change your mind or decide you want something else. I then decided on a different car a few days later and it's been about 3 months and everything has been great. Price was pretty high but the car is very reliable and so far worth it.

hgraczyk

Mar 12, 2014

I read the reviews before shopping around for a new car and I was impressed with what was written in regard to the Michaud Mitsubishi experience.I went in on a Sunday, met with Joe. He was just a normal, nice guy not trying to push me in any type of direction.Being in sales myself, I was expecting more pressure (given the car dealership stereotype) but their was none. We had a nice conversation, in which I told him what I was looking for and what my budget allowed and went from there. After a little negotiation I was driving out the same day in a GREAT looking 2011 Outlander with low miles that was already below Blue Book value to begin with!Considering I had less than perfect credit, I was very happy with the efforts from Joe and Brian with the financing. They shopped around for a very competitive finance rate and I drove out of there with a smile!I would totally recommend Joe and Michaud Mitsubishi!!Henry Tewksbury, Ma

sdlc78

Mar 12, 2014

My experience with Joe and the rest of his team was great! He was very friendly and courteous. He never tried to force me into a car I wasn't interested in just to sell like most dealers tried to do. He made sure to listen to what my interests and needs were in a car, and did his best to help me accomplish my goals. The owner of the company is also extremely friendly, and to have him go out of his way to make sure and personally say hello and thank you, shows a lot. Thank you also to Zack for working so hard on my loan! Great job!

ShawnteSpotts

Mar 12, 2014

I couldn't ask for any other place to go on short notice to purchase a new car...Joe was so patient and knowledgeable about the cars...One of the best salesman I've seen in a while. ..Brian in finance was so amazing....I like the fact that he work his magic to get me financed and into the car the same day....just because of this experience I've got at Michaud mitsubishi and from Joe and Brian. ..I will recommend everyone I know to that dealer

monas_6662

Mar 10, 2014

I highly recommend this dealership they were very friendly and welcoming. They knew a lot about the cars and worked with us based on our budget. They showed many different options with leasing and buying. I would use this dealership for purchases in the future.

aprilmiranda

Mar 9, 2014

I wanted to thank everyone at Machaub Mitsubishi for being amazing and actually real people which is not what I expected going shopping for a new car with some credit issues. Tom chatted with me through messenger in the morning before I got there and assured me that he would help me get into the carI wanted (mirage). I came up test drove the car and then Tom helped me through the entire process!!!! It was a great experience. Tom walked me through all of my features and not once was he a pushy salesman. The owner was actually their and very friendly. The credit guy was also great. I would definitely recommend going its worth the trip! Tom is great and helped to reassure me through the entire process.

Dgibbs88

Mar 8, 2014

When my husband and I first came in we had no idea what we wanted or even where to start. We were greeted by Tom right off the bat and told him what we sort of had in mind. He spent the majority of the day with us showing us a few different cars and even test driving the one we decided to buy. We started with a 03 Trail Blazer and left with a 12 Altima. Never in a million years did I expect to buy that never mind the fact that Brian made sure we were leaving that day with it. Brian is an excellent financial consultant and will go above and beyond to get you approved for your dream car. We are so satisfied with our overall experience with this dealership and will definitely recommend them to anyone. Thanks again Tom and Brian. You guys were amazing!!!

fezz223

Mar 6, 2014

I came to the dealership to purchase a new car and was immediately greeted by salesman Joe Lafratta. Mr. Lafratta was extremely friendly and answered all my questions. He was FANTASTIC and I will refer both him and Michaud Mitsubishi to my friends and family! I had gone to several other dealerships before going to Michaud Mitsubishi and found the sales staff at the other dealerships to be rather pushy and a bit obnoxious. I did not get this feeling dealing with Mr. Lafratta.Sincerely,Mrs. Potts

Mitsubishi owner

Mar 5, 2014

I shopped 3 different dealers online, Tom Colpitts was the only salesman who kept in touch with me months after I was looking around. I figured I owed him to stop in when I was serious about my purchase since he continued to email and call me. I'm glad I did, from the moment I walked in and met him, he went out of his way to make my wife children and myself feel like we were talking to a friend instead of a salesman. After 4 painful test drives with my children, we agreed on a outlander sport. At no point did Tom seem distracted by my hyper kids, and beyond went out of his way to attend to them also. Kudos to you Tom. Do yourself a favor and deal with Tom, and I am sure his service will speak for itself. My family and friends will be Michaud Mitsubishi customers here on out.

mmatthes9

Mar 5, 2014

Excellent service, Tom did alot for us and got us a better deal on our trade. Did everything he could to get us the best deal possible. Would use and definitely recommend Tom and this dealer in the future.

guidot

Feb 24, 2014

Excellent dealership with knowledgable sales reps and great ownership. No hassle and purchased exactly what I was looking for. My daughter and I both purchased vehicles in the same week. Highly recommended for a great car,

LisaCouture

Feb 24, 2014

From the moment I entered the dealership I was treated top notch. Can't thank Zac, Brian and Kevin enough for their friendliness, courtesy and respect. My entire experience was up-beat, and positive. I was never looked down upon or made to feel less of a person. Buying my car from Michaud Mitsubishi was not only pleasant, it was as much a joy as buying a car should be. I have already recommended Michaud Mitsubishi to relatives and urge all readers looking for an auto to come here first.

adsfgbar

Feb 14, 2014

Purchased a Mitsubishi Outlander Sport for my wife. We were pleased by the friendly and professional atmosphere at this dealership. Zac was professional and not pushy or aggressive in any way. They were willing to negotiate the price and we made a deal. Very satisfied by the whole process and by the vehicle of course.

Sherrimelvin

Feb 14, 2014

My husband and I were very impressed with the friendly family atmosphere. We were greeted by Paul Jodoin and Kevin Michaud, becuase Zac Currier was busy. They made a hard to do deal work and their hard work is appreciated and paid off. Yesterday, I drove away with my 2014 Mitsubishi Outlander Sport. Zac spent the time to make sure I understood the car before I left. Thank you to All of you that helped us. We will be back!!

cozzy842

Feb 12, 2014

I have received top customer service from Michaud Mitsubishi. They have a large selection of cars especially the one I was looking for, the Outlander Sport. The help I got was outstanding and these salesmen are truly experienced and know what they are talking about. They are very efficient in getting back to your phone calls and finalizing the sale. They make it easy for the customer, even for a new owner like myself. They are not the dealership that likes to make every penny off you, and you will walk out knowing you got a great deal. Kevin Michaud (owner) and Paul Dube (manager) are heavily involved in choosing the right car for you within your budget. Brian Philo is the perfect guy for financing your car while getting the best interest rate possible. I was really impressed with their knowledge and how friendly they can be when sometimes that is not the case. Kevin is the perfect owner for the job. He is well organized and will go the extra mile to know you and make a personal connection. I cannot see myself going to another dealer in the future. I highly recommend this dealership, you will not regret it!

christinahartmann

Feb 8, 2014

I found Michaud Mitsubishi online via truecar.com. I was looking for a VW Jetta wagon slightly used. Right from the start, Terrin McCutcheon responded quickly and politely. I was just beginning my search. I have a credit issue with which they were not only understanding and not judgmental, but Brian Philo worked on my behalf to get me financed without a co-signor. It took me about a month to make a decision. Terrin, Zach Michaud and Brian politely persevered and made the transaction so seamless and easy I was astonished. They even helped me arrange my insurance and took care of all the RMV tasks. They found me cheaper insurance than I had on my own. This dealership is an hour or more from my home; and I would not only go there again, but have already recommended them to my friends I like the fact that they take very seriously the fact that they are a family-owned dealership who cares about their service and their service was amazing. I am 61 years old and have purchased many cars in my lifetime. These people ARE stand outs. Thanks Michaud Mitsubishi!

aburns729

Feb 5, 2014

Why I have given the rating I have was it has great family feel of the place. The sales men and finance guys were great will always go there to buy my cars best place by far.

jye5

Feb 5, 2014

Purchasing a new vehicle can be stressful for anyone, especially when it is your first encounter with process. This was my case, as I was in the market for a relatively new used vehicle. I had limited interested in purchasing a Mitsubushi, so I searched over ten other dealerships finding limited success. After seeing one of their commercials I decided to see what this "Feel Good Dealership" was all about. Beginning the moment I entered their dealership I was astonished with the kindness and generosity Michaud Mitsubushi bestowed on me. I visited several times, test driving multiple cars before deciding on a beautiful Mazda 6. The variety of inventory for new and used vehicles matched with great prices provides a vehicle for anyone. The salesmen were all extremely knowledgeable and easy to converse with. Kevin Michaud, the owner of the dealership, and Brian Philo, Finance Manager worked to ensure I had the lowest price on the vehicle, a great financing plan, and after careful review of all contracts did not try to include any unnecessary or unethical costs. If you are in the market for a new or used car, I think you would hard pressed to find a dealership with such low prices and unmatched customer service.

leemarietib

Feb 5, 2014

I highly recommend Michaud Mitsubishi. Ive had problems in the past getting car loans, bad credit etc. This dealership worked together to get me the brand new 2014 car I always wanted. They went above and beyond my expectations to get me approved, lower payments than I expected and more. They were amazing! I drove in with a damaged 2003 toyota and drove out an hour later with a 2014 Mitsubishi outlander sport! It was amazing. I will never go anywhere else, if they can help me they can help anyone! It was the most stress free, easy experience ive ever had. Staff was so friendly and helpful, I encourage anyone looking for a car to check them out, you will definitely be very happy! Thank you to everyone there that helped me, I really appreciate it! Michaud Mitsubishi BEST dealership around!!

bcldennis

Feb 4, 2014

We purchased a used Outlander with Tom Colpitts. We appreciated his friendly, no-pressure approach to working with us and his kind demeanor. He was knowledgable and helpful throughout the whole process.

corinaf12345

Jan 31, 2014

I went in with my parents to try to figure out what my options were in leasing a car. My sister already has a Lancer and loves it. I needed something that was AWD and reliable for my commute to school (in Boston) and for my job. I needed a good price because I am a student and currently only working part time. The staff was very nice and helpful and worked with my family in giving us a great deal. I am sad my old car is gone, because we have had some good times, but absolutely love my new white shiny Lancer. Thanks!

JulesGar

Jan 27, 2014

I worked with Tom Colpitts a few weeks ago when i purchased my Ford Fiesta. Tom was friendly and very helpful. Once the sale was complete, Tom could have thanked me and sent me on my way. Instead he sat in the car with me, helping me to set up the phone for the voice activation system which would have taken me a while to figure out. Plus, the car was a Ford, not a Mitsubishi so he wasn't as familiar with it. Still he took the time to get me set up.Also, I left a few items in my old car that I had traded in, and he made sure that I got everything back.If your looking for a car, visit Tom.Julie GLynn MA

robinseanz

Jan 26, 2014

I purchased my car from Walter Vogel and it was a pleasure. I knew what I wanted and what I could afford. Walter help make it happen. Looking for a car is not something I enjoy doing and Walter made it painless. Thank you.

wtray3

Jan 25, 2014

My experience was extremely pleasant and professional right from the start. I think the owner of the company coming over to introduce himself was a great approach. They were extremely accommodating and listen to what I was looking for. Never pushed or pressured me into purchasing anything. I gave quality of work a good was because everything was not in 100% when I left the dealership. When leaving the day I purchased it, a bulb was out and I have found that the compartment between the sheets is lose and does not lock, but other than that the whole experience was painless. I would recommend and even purchase from them again.

davidrv

Jan 11, 2014

Tom is super friendly and helpful. He made the car buying experience very enjoyable. He answered all of my questions quickly and accurately. In fact, the entire staff right up to the owner were very helpful and accessible throughout the process. If you go for a test drive with Tom, be sure to ask for the special "Salem Witch Tour" since you will be in the area!

Agcvpc

Jan 10, 2014

Because they are truly a dealership that cares about people. They are amazing at Michaud Mitsubishi. Working with Jim, Brian and Kevin was great. I have purchased two cars from them and will continue to go back to them. I would recommend them to everyone.

lscopa

Jan 10, 2014

My overall experience with Michaud has been nothing less than excellent. My Salesman Joe Lafratta took the time and effort to make sure I had everything I needed and that I had a smooth transition into my new vehicle. Everyone at the dealership is friendly and helpful and goes the extra mile to make sure things are done correctly and with a smile. I would definitely recommend Michaud for anyone looking for a new or used vehicle.Thank youLisa

matthew29

Jan 10, 2014

Had very positive experience getting my new car. Tom was very knowlegable and friendly, he answered all my questions and made me feel very comfortable with him. My girlfriend bought her car here last Oct and I was very pleased with the dealership so i decided to give them a crack with my new car. I would highly recommend Michaud Mitsubishi, and I cant speak highly enough about Tom and also Kevin, the owner. He took time out of his day to come over to greet me and also made me feel welcome.They were great and made my decision very easily going forward I will always be buying my cars and recommending to my family and friendsBrian in finance was also greatVery positive experienceMatty DPeabody

ShellyNS

Jan 10, 2014

To describe Tom Colpitts in a nutshell I would simply say he is a genuinely nice guy who works really hard to accommodate his customers in finding the perfect vehicle. That said, after visiting just about every car dealership on the North Shore in the last six months searching for a new car, Tom is the only one who actually respected my budget and went out of his way to match me with a vehicle in my price range.A little about me, As a loyal Jeep customer for the last 14 years I had to make the the hard decision to ditch the gas guzzling JGC to find a more economical alternative. After dealing with condescending sales reps at other dealerships who were trying to sell me alternatives well out of my price range with absolutely no regard for my budget of for that matter my feelings. I seriously was at my wits end. I was driving down 114 last weekend and saw the Michaud sign and with a heavy sigh decided to give this a shot seeing I was seriously running out of options and really needed a new car. I walked in ready for the assault of the salespeople coming at me with phony grins and was pleasantly surprised to be greeted by a staff that was very relaxed and genuine. Like walking into someones house. I met Tom and he also was kind and non aggressive. It took me a minute to wrap my brain around the fact that he wasn't sizing me up to see how much money he could get from me. After asking me the basics we went for a spin in a new car and he could see immediately that this car was no match for my personality. I was ready to grab my keys and leave disappointed when he asked me to sit down and would actually, get ready for this...do some work... to see if he could find me something I would be happy with ( in my price range) I was reluctant. After searching through his computer he found a low mileage used vehicle that was more to what I was used to. I never thought of driving a Mitsubishi but I took the Outlander SE for a spin and was really impressed with the size and handling in comparison to my beloved old Jeep. It also had some amazing safety features that I have not yet seen in any JEEP. Alas it was a fraction more then I wanted to spend but again Tom went above and beyond to make the numbers work and get me the financing I needed to make this happen. I have had this car for a few days and Tom is still more then accommodating to help me answer questions about my new vehicle and I feel confidant if their are any issues, Tom and Michaud Mitsubishi will stand behind their promise of on going customer service.At the end of the day, I LOVE my new Mitsubishi and am very happy with the entire team at Michaud Mitisubishi.

soundsailing

Jan 10, 2014

Thank you so much to everyone at Michaud Mitsubishi for making it the best car shopping experience ever!!! Kevin Michaud-president of company, Tom Copitts-sales, and Brian Philo-finance all went above and beyond to help me find the most rated #1 safest car for my son. My mom has been a long time customer and I will too. I have never liked shopping for cars until I went here I felt like part of the family! My first visit here they had just ordered pizza in for all the employees all of us were offered pizza, drinks, ect. It felt like I was going to my friends house. There was no STRESS! Tom Copitts was very accommodating to make sure my son got into an very safe Mitsubishi. The owner Kevin spent time talking with us about what was important for me to have my son in and showed such excitement. I have had a few bumps in the road financially in the past and was worried in that aspect as to getting financing. Brian Philo worked so hard to get me the best financing there is along with Kevin Michaud. I really could have not have asked for an better car experience. It truly will be the only car dealership my family and I will ever go too!!! I live in NH and feel so grateful to Michaud Mitsubishi (in Danvers, MA) that as a mom I feel completely at ease that my son is driving one of the #1 safest cars rated and I owe that to everyone at MICHAUD MITSUBISHI!! Truly thank-you for everything:)Now and future long time customers!!!!The O'Loughlin family

Symonds

Jan 10, 2014

Excellent, quality detailed service. Tom went out of his way to make sure that I was completely comfortable with my new car purchase every step of the way. He finished off by sitting inside the vehicle with me and went over every detail of the interior and dashboard controls. I'm pretty tech savvy and really just wanted to drive off and figure everything out by myself. But, I'm glad he went the extra step because I'm not as tech savvy as I thought.

Jshutterbugf

Jan 5, 2014

Do NOT buy a car from these people unless you want a car you just paid off to need an engine and then have them weasel out of their warranty!!!Been in this service department 7 times for leaking or burning oil and they kept either not finding the problem or fixing some small thing to push us off. They successfully pushed us 3K miles over out warranty when they told us that our engine would either have to be rebuilt or replaced at our cost, exactly what they promised would not happen. Things you will also encounter at this "feel good dealership". Their hold message is laughable! We have never been offered a ride to work or loaner car, even when we have begged, you get the answer "I don't know what to tell you". They once had my car for a Saturday morning appointment, dropped off Friday morning with the promise of being done on Saturday and they closed their service department and kept it up on a lift until Monday morning, leaving us without a car. Their service manager, John, also has an attitude problem. He is curt and rude every time I encounter him and I had complained to his boss and the owner several times. Poor you if you encounter him on the day after a holiday when he didn't want to be there. Completely unprofessional and I don't need to know your personal problems. After all, I was using my day to sit around your dealership waiting for you to find your latest excuse to get me out of your waiting room again!Point blank $20K spent on a car that was given the kiss of death at 4 years old that according to their salesmen "looks as good as the day you drove it off their lot".Kevin is the biggest conman you will ever encounter. I got to sit in his waiting room over and over again and hear whoppers like "I'm on the board of Mitsubishi. I'll make sure you're covered even out of warranty if you service your car here" and "we please 99% of people, the others are just the type of people who would complain no matter what you did for them. You could serve them caviar". I fought all summer long to get my engine covered and Mitsubishi corporate finally kicked in to cover the engine. Michaud still refused to cover the labor. Maybe in the future they should find the problem within the first dozen times the car is brought in. I will NEVER stop fighting these guys!

amitdola

Jan 4, 2014

I came in to michaud mitsubishi to originally buy a used toyota yaris and eventually left buying a 2012 corolla which was the car i really wanted. my sales rep was walter vogel , he was very good , very friendly and seems like he has a lot of experience in the field , we made a personal connection and i felt it was genuinely important for him to help me get a car , this was the first car i have ever bought in this country so i was nervous about the whole process , he helped me out with finding a car i could afford and was happy with, and even picked me up and brought me to the dealership because i had no way of getting there. brian the finance manager also helped me get approved for a loan. now i am driving and happy with my purchase so far. thank you walter vogel !!!

hburns1213

Jan 1, 2014

My husband has less than perfect credit but needed a reliable vehicle. He already had tried a couple of other dealers in NH but was shot down after no effort to help on their part. Then my husband was contacted by Ambrose Devaney at Michaud Mitsubishi. From the very beginning Ambrose was upbeat and positive and treated my husband with respect. We went down to Danvers (90 miles from home) skeptical but willing to try one more dealer. Ambrose recommended a beautiful 2012 Chrysler 200. We took it out for a ride and fell in love with it. But then the moment of truth...trying to get financing with my husband's low credit score. We were figuring that they'd come back and say sorry, we can't help. But enter Brian Philo, miracle worker. He was able to secure financing for my husband, and in a very short amount of time. We were stunned! Again I must mention that this while experience was 100% positive from beginning to end. My husband is now the proud owner of that gorgeous Chrysler 200 and we both can't say enough good things about Michaud Mitsubishi, Ambrose Devaney, Brian Philip, and Kevin Michaud, the owner. Kevin have me a rose just for being there!

ryanhaggerty

Dec 20, 2013

First, here's the good review I posted immediately after my purchase:Terrin was very friendly and responsive through email and phone. He knew a lot about the product and was a pleasure to work with, even after the sale was complete. The atmosphere inside the dealership was very friendly, laid back and professional. At no point did I feel pressured or intimidated. The trade in process and purchase of my car a great experience and I would easily recommend anyone including my family to visit Michaud Mitsubishi when they are in need of a vehicle. And this is my update after dealing with the owner Kevin. When I went back to pick up some stuff from my traded in car, he went out of his way to point out that my traded in car had a cracked exhaust manifold (I was not aware of this when we closed the deal) and basically suggested that I should offer to give him $1,000 to cover it. Keep in mind, this is like 2 weeks after we closed the deal. I'll save the details, but my experience at that dealership went from great to terrible in that one conversation. I was offended and angered over this interaction. I will never go back there after how I was treated by the President of the company.

tobinjd

Dec 17, 2013

I'm delighted to have the opportunity to rate Terrin McCutchern as excellent in his dealings with Evelyn and me during our recent purchase of our Outlander. Every one we encountered, Terrin, Paul, Brian and Kevin were all friendly and helpful. I can easily recommend Terrin and the entire dealership to friends and family.John Tobin

aparmenter

Dec 12, 2013

The hardest thing about going to a dealership is dealing with pushy and aggressive salesmen. I was able to look at the vehicles I wanted without anyone "looming over me" the entire time. This made me feel much more comfortable, I was given a test drive without asking and shown all the options for the model I was looking for. This made the decision easy when I was ready to pull the trigger.Best of all, they valued my trade. They were extremely transparent and we actually ended up meeting at a number that I felt was more than fair for me (above KBB) I would work with these guys again (particularly Joe) and will put Michaud Mitsubishi at the top of my list for my next vehicle purchase. I've been a long time Mazda driver and have had great experiences at their dealerships but this was certainly on part if not a superior experience.Thank you Joe and Michaud Mitsubishi!!

kyled47

Dec 10, 2013

Shopping for a new car can be a difficult and stressful process. In order to find the right vehicle, you often have to do a great deal of research across a range of dealerships. In my experience alone, I traveled to ten different dealerships around the North Shore. I can confidently say that Michaud Mitsubishi vastly outshone these dealerships in everything from Price to Customer Service. From the time I first entered the dealership, to the time I drove away in my recently purchased Nissan Altima, I was treated as if I was their most important customer. The staff worked together to ensure that my car buying process was as smooth, and as painless as possible, as I cannot remember any point where I was waiting on an employee. Since my purchase, Michaud Mitsubishi has continued their unmatched customer service through multiple follow ups, ensuring that I had the best experience possible. If you are in the market for a new or used vehicle, I strongly suggest that you consider Michaud Mitsubishi. At the end of the day, they helped me to feel good about the decision I made in this very difficult process, truly living up their name as the Feel Good Dealership.

Ash13528

Dec 2, 2013

Two days ago I came here and traded my 2004 Mitsubishi eclipse for a brand new 2014 Mitsubishi lancer, honestly walked out of there the happiest person ever. First I went to toyota,was disappointed with them, but I'm happy I walked out of there and went straight to Mitsubishi in Danvers, I have to say this is probably the only place I will ever do business with. It was quick easy and probably the nicest people I've ever delt with in the car industry. I just want to say thank you joe,Brian,and Kevin, and everyone at Michaud Mitsubishi!! :) deff recommended and would sayy there better then a 5 star! Thanks again guys!!

Hedwards

Nov 21, 2013

Brian and Joe were so helpful! I love my new car, I couldn't be happier! They made buying a car a lot easier then I thought it would be. So glad I came to Michaud. -Hannah Edwards

CarlosOToro

Nov 11, 2013

A few minutes after I requested a quote through their web page, Joe, one of Michaud Mitsubishi's sales representatives called me and after a small chat I was already pre-approved and we scheduled a visit to the dealership. During the call, not for one second I felt pressured to visit their dealership even when I had to reschedule for the weekend. Entering the dealership, I immediately felt the friendly and welcoming environment not commonly found in other dealerships I've visited in the past. After introducing myself, Joe was already prepared to meet with me. I must say, it surprised me how friendly Joe is. After a small talk, he was ready to show me the car I was interested in and got me to drive it, twice!! Every question that I had about the car, the car's Carfax, and the dealership, he answered it without a beat!My brother in-law was with me during the visit, and he even made a comment of how relaxed the overall experience felt.We even met the owner; Kevin Michaud, who I must say went out of his way to make us feel very welcome. Like he said, Michaud Mitsubishi is a family business, and they are in the business of making you want to come back over the years. I must say, you succeeded Kevin!After giving my approval to Joe, I was introduced to Brian, their Director of Finance. If I have to describe Brian in one word I would say relentless! I knew it was going to be hard to find a good deal to finance the purchase, and it took a while, but that guy did it. And he managed to get a deal far better than I was expecting. They (Kevin and Brian) worked so closely and in sync, that they even certified the car so I could get a better deal with the bank. I think no other dealer would be willing to do that at their expense.In no time, I was signing the papers and Brian answered all the questions that I had. There is no fine print, and everything is crystal clear.I am a first time buyer here in the states, and I thought the process of buying a good quality car at a great price would be a nightmare. I've never been so happy at being wrong. These guys will fight for you. And if you think I'm wrong, go and give them a visit. I'm sure you'll meet some of their recurring clients, and the will tell you how good these guys are.I will definitely come back to Michaud Mitsubishi, and I'll look forward when it's time to buy a new car. Thank you guys!

Suebee1955

Nov 6, 2013

I Susan went to Mitsubishi to look at new cars knowing what I wanted I was asked if I was interested in a certain car and the service was very good I ask a lot of question . As it was my second time there to purchase cars . Again the service was very good and I got what I wanted and Tom went over everything with me about how everything inside the car as for as Bluetooth, clock how to set it was just amazing .i was Inpressed also Brian was great with getting my payment where I wanted it. Mitsubishi is a great car dealership to buy a car wonderful service.

anonymous client

Nov 5, 2013

We just purchased our 4th vehicle from this dealership and are more pleased than ever. They made the entire process effortless on our part and we felt the value was excellent. Everyone was a pleasure to work with and once again feel we made a fantastic decision to continue with this dealership. Kevin, Paul and Tom as well as the office staff were outstanding. This dealership should be on your list for service, used cars and possible new purchase. They were fantastic and we are thankful!

tjb429

Nov 3, 2013

was in the market for a used auto so thought i would contact michaud mitsubishi in danvers ma as i know the owner kevin michaud and the general manger paul dube. was greeted by ambrose delaney sales associate very friendly we talked i explained my situation as i had credit issues as i was waiting for my credit to be checked i noticed how friendly and how detailed the staff is to making you feel comfortable and how available kevin is to the whole buying process paul and ambrose worked hard and was able to get me the financing at a pretty good rate with the help of finance director brian philo. i would highly recommend this dealership to my friends and any one who asks first class experience. Thomas j Beaulieu jr

willyboy38

Oct 29, 2013

I had a great experience at Michaud Mitsubishi from the moment I stepped in the door. I was looking for a used about a year or 2 car with low mileage. I was greeted by salesman Joe LaFratta and he asked me a few simple questions and without high pressure sales tactics I had run into at a few other dealerships I visited, Joe guided me to exactly what I was looking for and he worked really hard to get me into the perfect vehicle at the monthly payment I wanted. I can't say enough about Joe and the rest of the staff at Michaud Mitsubishi as this was the best experience I have ever had purchasing a vehicle from a dealership. I will be recommending Joe and Michaud Mitsubishi to friends and family whenever they are looking for a new or used vehicle.

NathanT

Oct 21, 2013

I recently experienced outstanding customer service at Michaud Mitsubishi. They have a lot of great cars on their lot and they really work with you to get you in the right one. I was looking to buy one of their awesome Mazda3s. I worked with Ambrose from start to finish. He was very responsive to my calls and emails and he didnt pressure me into taking a deal I didn't like. Most importantly, he was kind to my wife and me. Some dealerships see a young couple walking in as an opportunity to profit hand over fist. Not here: they saw an opportunity to help a young couple get into a great car. The owner, Kevin Michaud, was directly involved in reducing the purchase price of the car to fit our budget. He personally made calls to their lenders to get me competitive interest rate, which is pretty miraculous given my credit. I was really impressed with what Ambrose and Kevin were able to do for us. We are very grateful to the team at Michaud Mitsubishi!

eddiepal19

Sep 30, 2013

In search of a new car I have many choices living in the Greater Boston area. I have friends in the business and have dealt with other dealerships with purchases and leases for many members of my family. It's that word, family that made my choice easy, Michaud Mitsubishi was like visiting a family friend. From the moment my wife and I entered the showroom we felt like this was the place we wanted to purchase our next vehicle. When can you say that you are welcomed to a car dealership by the OWNER, not a salesperson. It was Kevin Michaud who welcomed us and our first impression was as if we've known him our entire life. As we discussed our needs we were introduced to Kevin's wife and we were told of the many charitable endeavors Michaud was involved in, very impressive. Solid family and firmly involved in the community. It was we were visiting the family run neighborhood store, definitely not a dealer here today and gone tomorrow. After his welcome and confidence that we made the right choice coming to Michaud, he introduced us to Ambrose Devaney, the director of Internet Sales and Leasing, again a great feeling and no pressure but full of information about what we were looking for and what Michaud had to offer. After our test drive Ambrose went over the financial details along with Brian Philo and we worked out an unbelievable deal that was worth the trip to Michaud. We finally met Zachary Michaud, Kevin's son who told us about Michaud's different marketing strategies and found him to be just like his mom and dad...personable and knowledgeable. We are new lessee of a 2014 Mitsubishi Outlander and couldn't have had a better car buying experience than what we received at Michaud. We will recommend Michaud Mitsubishi to our friends and FAMILY.

ray52

Sep 26, 2013

My experience at MICHAUD MITSUBISHI of Danvers was a very, very good one! From the moment I pulled into the lot, I was looked after by Kevin Michaud President of Michaud Mitsubishi and kind professionals. I was left with the overall impression (from everyone I dealt with that day) that they really cared that I was happy with the product, and with their service. And I was! Im enjoying my new 2014 Mitsubishi Outlander Sport very much and will highly recommend this dealership to others.Just a quick note to let you know how much I appreciate the hard work and no pressure sales tactics that David Laurie employs. I visited a few other dealers but chose to do business with David. He was helpful, knowledgeable, friendly and prompt through the whole process. If the time comes that I want or need to purchase another vehicle, I will be looking for David at Michaud Mitsubishi for assistance. It was an outstanding experience!Felix M.

slsjun22

Sep 24, 2013

I had been looking to purchase a new, or new to me, car for a few months but seriously dreading it. I finally decided that I was going to just go see what my options were and chose to go to Michaud after getting a flyer in the mail. Upon walking through the door, with a not so enthusiastic look on my face, I was greeted by Al Berman. Al was fabulous, he made the entire process so easy and a lot less painful then I expected it to be. He listened to all the things I said I was looking for and found a car that suited me perfectly. I will definitely be returning in the future when the need arises again and I have already recommended Al to some family and friends and it's only been 24 hours!Thank you again Al!

Jslier

Sep 22, 2013

I was so nervous going in but I will never deal with another dealership! They took such good care of me and made it so easy!

dcsylvain

Sep 19, 2013

We recently bought a 2014 Outlander at Michaud Mitsubishi. Our salesman was Jim Murphy, he was very kind, considerate and knowledgeable. The whole process of buying the car from walking in the door to signing the bottom line was made very simple. The whole crew involved where very personable. I would recommend Michaud Mitsubishi to anyone, they have a very well run business and thanks for the rose Kevin. Carol l

RyanDoherty

Sep 17, 2013

More car dealers should take a page from Michaud Mitsubishi. They are not only great people, but they work together as a team. Researching online, I found a couple used Mazdas I was interested in and sent a request for a test drive through their website. My initial contact was Al Berman, who asked me what time I would like to come by. When he couldnt be there at my preferred time, he told me to come down anyway and somebody else could help. I dont know too many salesman willing to do that. Arriving in the showroom I was immediately greeted by Zack Michaud, the owners son. He works in the IT departmenthes not even a salesman, but made sure to introduce me to David Laurie. Dave is great salesman no pressure and even made the point of asking me what I was looking to accomplish the day of the test drive. Should you choose to buy and finance youll work with business manager Brian Philo. Brian is great at his job got me a better interest rate than I thought possible and didnt try to sell me anything I didnt need. Buying a car is difficult to say the least but this family owned dealership made it a pleasure.

mcaico1951

Sep 9, 2013

Right up front, the "Why" I have given the rating I did is because Michaud Mitsubishi is "the BEST dealership" I have ever had dealings with!I went in to see Al Berman (my daughter is his daughter's best friend) and she said, "Go see my dad...he's been in the business forever!!!" I didn't know that...So, I went over, alone...just to "look"...Al recognized me, said, "Give me a few minutes...I'm finishing up with someone"...I said, "No problem"...and then the "Friendliness" of Michaud Mitsubishi went into full swing...without knowing me, the "new guy" asked me if I would like a soda, water, hot dog or hamburger...(I was at another dealership the previous day as a REPEAT customer and was there for 4 hours and never even offered a sip of water!!!)...I work in the "service industry" and friendliness and making people feel "good" are a priority with me... this said volumes to me!!!So, Al finished with his people, came to get me (the "new guy" had been keeping me company)...I told him my "sad" story of my "dead" car and how the dealership where we bought it offered us an insulting amount of money for a trade-in...Kevin Michaud came by Al's desk, introduced himself and, what a small world, he recognized me from living in my complex...we started chatting, he offered twice what the other dealership offered me for our broken car, then Al crunched the numbers and came up with the "verdict"...leasing would be the best route for me to go...I took a test drive of the Mitsubishi Outlander, LOVED it (and I am not a "car" person...if I won the lottery, I would buy a limo and driver, so for me to LOVE a car is saying a lot!!!) I texted a picture of the car to my husband who loved the style and looks of it, the financing was approved and within a couple of hours, I was the proud "leaser" of a 2014 car...then, as if this wasn't enough, Kevin came out with a beautiful red rose for me! Again, another "nice touch"!I have told EVERYONE (and I know many people!!!) what a fabulous experience I had leasing a car! I just can't say enough...then, when we went to pick up the car two days later, David Laurie couldn't have been nicer...he took the time to explain all the features of our new car and even set the radio stations and hooked up my phone to Blue Tooth! Like I said, I just can't say enough about my experience...attention to detail and GREAT customer service is Michaud Mitsubishi's "claim to fame"...thank you to all who were involved!Mary and Billy Caico

vperez1976

Sep 9, 2013

great dealer, friendly staff, great value, great people multiples selection.Buenas personas un buen lugar para hacer negocios, amables y reponsables, yo lo recommader a todos mis amigos.

ppatella

Sep 6, 2013

I am a seasoned sales person who travels extensively for a medical device company. In my best interest, I have found it responsible to purchase a used car with miles under 50k due to the 30k+ miles I drive per year for work and I will keep it only for a couple of years. Because my office is my car, I require comfort, dependability, performance and style. This has led me to driving luxury vehicles over the past 20+ years. I explained all this to Zack Michaud, the consultant at Mitsubishi Motors that worked with me to deliver exactly what I was looking for: a 2011 Infiniti G25X. Because I live in a sales related industry, I appreciate someone that listens to what I want and does not try to deviate me from my objective. Zack was 'the man' and made my first time buying experience at his dealership very pleasant. In fact, every person that I met in the process of purchasing my car at Michaud Mitsubishi made me feel very comfortable and genuinely appreciated me for choosing them to satisfy my needs. This was weird for me, because the past few dealerships I have purchased cars from made me feel like I was doing them a favor for buying a car...shame on them, for making feel like nobody. Many of us review testimonials of 'who treats you well' when doing business, so I hope this short message resonates my true satisfaction for the purchase of my car. If any New Englander reading this knows me, call me and I would be happy to elaborate on me experience. I will be buying my next 'used car' from Mitsubishi Motors:) Paul Patella.

kendrad17

Sep 4, 2013

This January, I was looking to buy a reasonably priced used vehicle that was reliable. After a few reccomendations from family, I decided on Michaud Mitsubishi and purchased a 2011 Nissan Versa hatchback with a total care warranty. It appeared to be in good condition, minus a few rust spots, yellow median paint splattered on the rims and wheel wells, and some discoloration on one of the bumpers, and the heating fan needed to me fixed, because everytime I turned on the hear or a/c, it sounded like a helecopter. Ambrose Delaney, my dealer, agreed that the dealerphip would fix the problems and to come in the following Thursday to leave the car at the dealership for a few days to fix the problems. A few days later, I recieve a call from Ambrose that my car is ready to be picked up, upon inspection of my vehicle, the rust spots on the hood and the yellow median paint had not been taken care of. I told Ambrose that this wasn't satisfactory, and he had agreed to fix it, so he came out with a can of black spray paint and painted over the yellow median paint in the wheel wells and told me that the color paint that was needed to repair the rust spots has to be ordered from Nissan. He assured me that he had a connection to someone at Nissan that he could get the paint from them, and to come by a few days later to have the rust spots fixed. I went in as requested, and waited in the lobby for 30+ minutes to see if the automotive technician had gotten the paint from Nissan, he hadn't, and I was sent home. Ambrose told me to again check back in a few more days to see if the paint had come in, this time, I waited even longer because the automotive tech was running late and hadn't arrived to work yet. Upon his arrival, the tech said that he still didn't have the paint and the color had been discontinued. I was furious that the dealer hadn't even followed up with the tech between times that he had asked me to come in, to update me on the status of the paint, as a courtesy, instead of wasting my time on three seperate occasions. I was furious, started yelling that the place was a joke and a waste of time. I called the general manager of the dealership, explained what had happened, and that I was really angry about the customer service at the dealership. He assured me that this was a problem to him as well and he would have ambrose call me within 5 minutes to apologize, and to set up a time that Ambrose would pick up the car from my house himself to get fixed. I never recieved even a call from Abrose, nor the dealership. So, I decided to go by the dealership myself, along with my Dad and boyfriend as support. My Dad noticed that my rear brake light was out, how did that get overlooked when my car was inspected by the gas station Michaud brings all of their vehicles to???. The manager said to leave the car and he would make sure what I had asked for was fixed, along with the brake light. I picked up my car about a week later, it looed like they had put a brand new hood on the car, I was happy about the job they did. Just a note: the manager if the dealership is great, he went out of his way to get everything done that was promised to me. About a month later, I started noticing that my engine would sound like it was clanging in a way an engine with no oil would. Oil levels were fine, and I brushed it off. My power outlet suddenly stopped working and I noticed that every time my fuel gauge would go below a half a tank, the needle would down to empty immediately, and the service engine soon light would go on and didn't shut off. I replace the fuse to the power outlet, and the fuel sensor problem seemed to have disappeared. Now, the low pressure sensor for my tires were going off at least once a week, i would fill them with air and it still didn't go off. Then, as of labor day, it was very obvious that I had a problem with the muffler, it was loud! and it sounded like a fan blade was rattling against metal when my car was idling. So, today, 9/3/2013, I took it into the dealer to have it looked at. He automotive tech informed me that the exhaust pipe connecting to the muffler had comepletely eroded enough to seperate from the muffler, my "total care warranty: did not cover the cost of the repair because corrosion and rust damage isn't covered!! They estimated that it would probably cost me $200-$250 out of pocket to fix it. As i was driving out of the dealership, I noticed a clunking and dragging metal-on-metal sound that hadn't been there befor I dropped it off at the dealership. The tech I spoke to reccomended that I go to Bay State Muffler on route 1S and they might give me a better deal. I followed his advice, they installed a new stainless steel pipe with an hour of my arrival, for a total cost of $90 (including labor). Bay State Muffler save the day! Overall, don't buy a car from Muchaud Mitsubishi, it's a waste of your time, money, and will only leave you frustrated and paying to get thigs fixed that should be covered under a warranty! They sell terrible cars that have nothing but problems as soon as you sign the papers, customer service has been nothing but disappointing and frustrating since I shook their hand to purchase from them

lcarrigan419

Sep 2, 2013

I would highly recommend buying your next car at Michaud Mitubishi - especially with the salesperson Joe! My husband bought a new car (Lancer) with Dave last month, and he was also very helpful. All of the staff are extremely friendly and can't do enough for you - constantly offering beverages and ensuring you have a good experience. I leased my car last week, and Joe did not hesitate to show me every car I was interested in as well as provide me with all of my options. Once I chose my vehicle (Outlander Sport) I was taught everything there is to know about the car. There are a lot of features in new cars that I was not used to, and Joe ensured I felt comfortable with using all of them before leaving the dealership - from Sirius radio to Bluetooth to the paddle shifters. Kevin Michaud even gave me a rose while I was car shopping! I was given excellent service, and offered accurate information to make an informed decision about my next car. Great financing options even to those relatively new to credit and very reasonable prices. No regrets or complaints!

John & Pat K.

Sep 1, 2013

I needed a car and my daughter and her husband bought their car from Michaud and told us we should try this dealership. They love the car and said everyone at Michaud was very helpful and pleasant. I was still very cautious on going because I had some bad experiences at other dealerships ie: pushy salesmen and fast talking finance people spending long hours sitting trying to talk me into a car I could not afford. But I have to say that Al Berman a great salesman worked with my husband before I got there and let him bring the car a 2012 Chevy Impala to my work place so I could test drive it. Brian the finance man had everything set up when I got there. It was a very good experience with no pressure tactics involved. I would recommend Michaud to anyone needed a new or used car. Everyone at Michaud was very pleasant and professional.

IronEagle410

Aug 26, 2013

Between my wife and I we have purchased 3 brand new cars, 4 used. So its sufficient to say we have been to countless dealerships, dealt with countless sharks, swindlers and con-artists. The last two vehicles we have purchased have been from Michaud Mitsubishi. Buying a new or used car can and usually is an extremely stressful situation. Not here! The first purchase we made went so well we left the dealership feeling excited and happy with our new car, a COMPLETE and utter new feeling to every other car purchase we have ever made. So naturally when looking to upgrade my car last week we gave them first "dibs" so to speak.Customer Service: This last trip was not without some hiccups. We had some issues with the first salesman we were speaking with, but after one phone call everything was completely resolved 110%. Taking those issues and turning it into a deep discount on the car we wanted to purchase and adding additional money on our trade allowance without us even asking! You tell me what other dealership would sacrifice at-least $2000 just to keep you 110% satisfied! Also the owner of the dealership, Kevin Michaud, has NO problem coming out and assisting with ANY and ALL issues or concerns you have! He has even come into the dealership from home just to help move things along so we could make our other appointments! This guy is amazing! Our 4 year old son was with us on this trip and they actually paid more attention to him than us at some points! This may sound like a negative but believe me its not! My son liked them so much he was walking around the dealership pretending to sell cars! Made the entire trip so much more relaxed.David Laurie, Salesman: What can I say about my man Dave. After our issues with the first salesman Dave swooped right in after my call and was nothing short of amazing. Within 5 minutes of us speaking he had given us his personal cell number with instructions to call or text him day or night with any and all questions we had. Another first for us. This gentleman is a major asset to Michaud and believe me, next year on my wife's upgrade I'm asking for HIM personally! Brian, Finance: Brian has an innate ability to explain even the most complicated of finance terms to where anyone can understand. This guy called the bank and literally fought on the phone in front of us for ONLY a 0.67% decrease on the rate they wanted to give us. Only 0.67% and this guy acted like it was 10%! It would have had zero bearing on our decision to buy if he was unsuccessful but that didn't stop him from trying to save us money.In closing I can in good faith encourage ANYONE looking for a new or used car to go to Michaud first! You wont regret it! And remember if you have any issues at any time during the entire process just call or let them know, they will truly do anything it takes to make you happy! Thank you michaud mitsubishi for being so family friendly, courteous, and willing to go that extra mile. We will be back!

Outlander

Aug 23, 2013

Buying a new car from this dealer may be okay, but all their used vehicles come with all kinds of title issues which they won't tell you about - accidents, rental fleet etc. Make sure to double check the Carfax. Also, don't trust whatever they will verbally promise you (like new tires) - get everything on paper. Or, even better, shop elsewhere. On a bright side, Mr. Michaud will give your wife a rose and a big smile, just like one of the previous reviewers said :)

Linda and Char

Aug 10, 2013

I never thought i would be able to get my own vehicle because of my bad credit. I had called a few places and they could not help me. I called Michaud Mitsubishi, I spoke with Ambrose, and right away he was more than willing to help me out with my situation. I got off the phone and went straight there. Everyone was more than happy to help us find a new car!. We even had our puppy with us, which Ambrose allowed inside to sit with us while we did the paperwork. There was no pressure to buy a vehicle. I was allowed to test drive a few in my price range. After i did some paperwork, i was introduced to the Director of Finance, Brian. He was wonderful and so helpful. I did my final paperwork for my new vehicle with him, and he did his magic and i was able to get the car i wanted even though my credit was not very good. On my way out i was greeted by Mr. Michaud. Now you hear about these car dealership owners who just care about the sale and the money, but NOT him. Mr. Michaud was extremely kind and very passionate about his work and our satisfaction with his employee's and our experience at the dealership. Everyone at Michaud Mitsubishi are wonderful people. They make you feel like close friends and not just someone with cash to buy a product. I would highly recommend anyone and everyone to go here!. Good credit, bad credit, even you're first time buying a car. They will help you no matter what, and do it with a smile!. I 100% recommend you go here whenever you need a vehicle!!.

sidegrove

Aug 4, 2013

My son was looking for his first car and Al B in sales and Brian in finance went above and beyond to get my son the best deal on a great car. I would recommend Michaud to anyone looking for a dealership that actually puts the customer first.

pucca479

Jul 15, 2013

I have never had such a positive experience than I did here. The entire staff was super friendly, welcoming and extremely helpful in getting me into a car. I appreciate EVERYTHING you all did for me!! Thank you all so much for all your efforts! And I LOVE MY NEW CAR! :D

reese087

Jul 7, 2013

I went to Michaud Mitsubishi with the hopes of purchasing a used vehicle, knowing that my credit situation left a lot to be desired, and not fully confident that I would be approved for anything. Not only did I walk out with an amazing brand new car, it was very well priced and during the whole experience I felt comforted and reassured by the entire staff. I cannot properly put into words how happy I am that I went to Michaud Mitsubishi. Everyone there is professional, knowledgable, and extremely personable. They have most certainly raised the bar in what it means to purchase a vehicle. Since buying my car, I have told everyone that will listen how amazing they are. I cannot stress enough how positive my experience was and I hope more people get to see this first hand. These guys are awesome!

MzBritt88

Jul 5, 2013

I had a great experience with this dealership. I had almost given up on car shopping all together after being told it would not work out with three other dealerships. I had received a notice in the mail from Michaud Mitsubishi and decided to give it one last shot. I visited their website and saw that they had the exact car I was looking for a white Mazda 3. Upon my visit to the dealership, I met salesman Steve Bausemer. He was very friendly and welcoming. He ran some numbers and told me he had 90 percent certainty that I would be driving home in the car I wanted. I was very skeptical at first after being told the same from other dealers only to have the end result not work out in my favor. A couple days went by and I got the good news that I was approved. The payments were still a bit high and I would need a cosigner but I was still pleased with the end result.Little did I know I was in store for better news. During my second visit to Michaud, I was greeted by Finance director Brian Philo who told me that he was able to get me a great deal on payments and even managed to make me the sole owner of the car. I was beyond surprised. He also got me a low interest rate and a great deal on insurance. I cant speak highly enough about this dealership. In the past, I have always frowned upon the methods that most car dealerships use when someone is looking for a car. The process usually includes test driving a car first without even seeing what you qualify for. I would always be set up for disappointment, fall in love with a car and then be told sorry its not going to happen.The employees at Michaud were always very straightforward and willing to help me out in whatever way they could. I am very appreciative for all of their hard work in getting me my car.Big thanks to Brian Philo, Stephen Bausmer and owner Kevin Michaud. I will be recommending you to friends and family and will always speak of you with the highest regards.

Rosemadder1977

Jul 3, 2013

My fiance' & I went in to see if we could do a trade. We weren't expecting anything good. We actually thought we'd get turned down. We both have issues with our credit. So when Michael Simon & Brian Philo were able to make something work for us we were shocked and amazed.This dealership works very hard to help you out regardless of your financial situation. Dealing with Michael was great. I didn't feel pressured or bad about my financial status. He made us feel like anyone else and never let us think it was impossible.Brian worked all kinds of magic in making a deal work for us. He found a way to allow us to get a car and to help us build our credit. I'd definitely recommend this dealership to anyone, in fact I did. I sent my mom in to trade in her car and she also has credit issues. They were able to work a deal that day. Lastly, the owner Kevin Michaud was a very nice man he came out to great all of us and my mom and I both got roses. He made us feel very welcome and part of the "family" so to speak.

Meisuh

Jul 1, 2013

Michael Simon was amazing. He was so kind and caring and understanding. Michaud Mitsubishi is fortunate to have such a wonderful person working for them..I went in for a oil change on my 2011 Outlander Sport and ended up buying a 2013 Outlander Sport because of Michael. I just cannot say enough about Michael. Merrilyn Nardone

leannemct

Jun 10, 2013

It's been at least 8 years since we've gone though buying a car. I've always thought it was a nightmare, all day long thing.Not this time everything went so GREAT and SMOOTHLY. I would recommend this place to everyone. So HAPPY with my car.Everyone was so pleasant and super fast service. Brought my car home with in a couple of hours of picking it out :)

mel22377

Jun 10, 2013

My experience in buying a new Mitsubishi was great. Kevin the owner was very personable and ready to help in anyway. That is a great quality to have at the top! The rest of the team answered all my questions and helped in any way they could. I do highly reccomend Mitsubishi!!!

grealishfrank

Jun 6, 2013

I purchased a new "Gallant" from Michaud Mitsubishi last week; both the salesman and the owner did a great job of assisting me get the right car that I was looking for at the right price. They got to their/the best price right away and were very up-front, fair & honest with me. I am very happy with the car that I purchased here. It really was a pleasant experience dealing with this dealership - with both Kevin and Mike. I would highly recommend this dealership to anyone interested in purchasing a vehicle.

IrelisTony

Jun 2, 2013

We are greatful to have met Mike as "our car guy" he did not treat us as a regular sales person who is only in it for the comission. He treated us as a family man who is really aware of our needs and made us feel comfortable. He made sure we left with a car that has been great for our family. We had no credit and between Mike and the great job of Brian from the finance dept. we definetly got our great deal. Not only did we get the Galant but 9 months after we got a second car a Mazda CX7 we received the same attention and I can assure you that this dealer went out of its way to make sure we obtained what we needed. Thank you very much Mike Simmons and Brian for helping us 2 times with the same courtesy being aware of our credit situation.

drtv

May 31, 2013

Joe LaFratta went out of his way to put together a deal that suited me to a "T". I've bought at least 20 new cars in the last 25 years and my experience buying a new Mitsubishi Evo from Joe rates in the top 2 experiences throughout the whole of the northeast. I am a difficult person to satisfy but Joe went the extra mile, his patience was second to none as my deal involved a trade which always throws a monkey wrench into any car deal. I was also quite impressed with the backend, from the F & I dept to the tech who was very helpful and knowledgable.I highly recommend Joe and the rest of the Michaud team.

dkrivis47

May 30, 2013

I will try to be brief. I am 65 years old. I worked for 40+ years at one job. Got laid off and not only did I suffer emotionally, but so didn't my credit I received a call from Margaret Moulaison, Sales and Lease Consultant, and she said she could help me even though I didn't think it was possible. I went reluctantly and she she was able to work magic with the whole team Kevin and Brian. On Monday, I will be picking up my new 2013 Mitsubishi and with no money down; and the same monthly payment that I have been paying fur the last six years. Their trademark. "We're your feel good Dealership" is absolutely true. They never once made me feel uncomfortable. When I left, I felt that I made new friends. Now how often does that happen in a car dealership. And, I received a long stem red rose from the President. I urge anyone who is in the market for a new or pre-owned car to stop in and see what they can do for you. Guess what they didn't even pay me for my testimonial.. True human beings!Donna K"a customer forever".

kwebb23

May 24, 2013

Michael was a very friendly and helpful salesman. Although he pushed for the sale, as all salesmen do, he was gracious and polite about it. We found a car we liked but needed a lunch break to talk it over. However we decided immediately that this car was right. Michael got a bit off the list price and then the rest of the process just rolled along smoothly. The owner of the dealership came over and gave my wife a rose (it was the Mother's Day weekend :-) and the finance person (sorry I forgot his name) was also helpful and efficient and got a low finance rate. All in all, we'll definitely go back and ask for Michael specifically if and when we need another used car. Oh, and they have lots of choice on their lot.

LuvinMyNewCar

May 21, 2013

When Michaud Mitsubishi says they specialize in bad credit financing, they mean it! I had trouble with my credit, had pretty much and given up on a new car when I found Michaud Mitsubishi. I called Michael Simon, explained my situation , and he told me about their second chance program and promised that they could definitely help. I told him I didn't want just ANY car, and described what I wanted. I went in the next day, he had a 2010 Nissan Altima with leather seats, sun roof and navigation ready for me to test drive. This was everything I asked for and more. Within the hour I was cleaning out my trade in (which was an old beat up VW by the way) and I drove home in my new car. They even got me a better interest rate than on my last vehicle! Everyone was extremely helpful and completely understanding of my situation. They made me feel like a person not just a low credit score. They have made a customer for life!!!

audreylombardihawes

Apr 27, 2013

AWESOME JOB GUYS!!! YOU ROCK!!! We LOVE our Cube!!! We nicknamed it "Our Little BoxCar!!!" (Then again, everyone with this type of car probably calls it that, or something like it anyhow.) We love the shape of it and we love that you guys gave us roses. We extremely appreciate it! We will most likely recommend you guys to other people we know who might be looking for a car. Great service!

EllieAnderson

Apr 18, 2013

After our last car purchase went horribly wrong we were weary to do this process again. Fortunately Michaud Mitsubishi has restored our faith in car dealerships! Not only was the owner great, he introduced himself, brought us out back, made us feel welcomed and best of all completely understood why we couldn't just walk out of there based on the first car we tested! Our sales rep Al was extremely experienced and friendly. The environment was completely different than any other dealership. Basically we didn't feel like a bunch of sharks were ready to pounce on us. We got a 2011 outlander sport and couldn't be happier. They worked with us to get the best deal and took care of everything. After a brief credit check they even let us drive the car home that day and let us put the rest of our downpayment a few days later. How accomadating! Once the paper work was signed we weren't shooted out the door right away--our salesrep Al took the time to show us around where the service center was and showed me features on the car. He even set up our bluetooth for us. We even got a letter from the owner making sure we were all pleased with our experience. Our finance guy Brian took care of all the registration and inspections we didnt have to do anything! This time around, purchasing a car was the easiest thing we ever did! I would HIGHLY recommend this dealership to ANYBODY! And trust me i did a bunch of reviews after learning a tough lesson before! Check for yourself this dealership is the BEST!

toothfairy1234

Apr 11, 2013

I bought an Outlander here last week and I absolutely love the car! Michael was great at answering all my questions. I usually feel wary and pressured when buying a car but they gave me a good deal, they were upfront and honest and I never felt pressured. I liked everyone I dealt with and even the salesmen that weren't helping me were very friendly and helpful. I went by today and Michael helped me set up my phone with the car's bluetooth system since I didn't have time to stay the day I bought it. They let me test drive the car for the whole afternoon to make sure I really liked it and when I told them I needed a few days to think about it, nobody called me to pressure me in the meantime. I really feel good that I made my decision without being harassed and pressured.

Jeff & Judi

Mar 16, 2013

Stopped in to get a free coupon for coffee and ended up buying a new car. Absolutely no pressure and the salesman was excellent. Mr. Machaud came over and gave my wife a rose and introduced himself and just wanted to make sure Joe was taking good care of us. I have bought many new cars but i have to say this was buy far the best experience I have ever had. NO pressure for the sale, just a willingness to help and answer any questions. Thanks. Oh and by the way luv the new Outlander.

jthomas12a5

Mar 16, 2013

Stopped in to get the free coffee coupon for test driving a new Mitsubishi and ended up buy a new car. Joe our salesman was really a great guy. No pressure and answered all our questions. Mr. Machaud came over and introduced himself and gave my wife a rose, and just wanted to make sure we were being taken care of. Again no sales pitch, just wanted to make sure we were treated well. I have bought many cars, but this was buy far the nicest, most easiest purchase I have ever made. Everyone was so helpful. Thanks. Oh almost forgot, luv the new Outlander and got my free coffee! Jeff & Judi

Happily driving

Feb 27, 2013

I really needed a reliable car so I went online and filled out a credit app for Michaud Mitsubishi. Within a few minutes I got a call from Joe explaining to me that even though I have bad credit they could get me loan on a newer car for a low monthly payment. Knowing how car salesman are I assumed this was just a "pitch" to get me in.I have to say that Joe was true to his word and after about an hour and a half I was leaving my old Jeep there and driving away in a nice like new SUV for exactly what I wanted to pay a month.I'm still in awe of the whole experience. Joe made it so stress free that I couldn't believe it. I will be sending my son to see him in a few weeks and I would recommend them to anyone that is skeptikle of car dealerships.Thanks again Joe and Michaud Mitsubishi.

sarajane1969

Feb 20, 2013

I have not had the opportunity to purchase a new car in a LONG time. My credit is horrible. I could only get used vehicles at buy here pay here places(which sell the most horrible vehicles). The staff - especially Michael Simon and Kevin Michaud worked miracle. They made sure I walked out of there with the best deal on a 2013 Lancer! I would recommend them to ANYONE struggling with bad credit!

Joanne S.

Feb 18, 2013

I bought a 2011 Toyota Versa and my experience buying the car was so smooth, without any hassles, both Brian and Margaret were extremely helpful to me in getting the right car. I definitely would recommend this dealership and its employees to anyone.

hoome

Feb 12, 2013

I totally dislike the car buying experience as I no longer have the patience to deal with the "BS" dealers try to put you through. I had none of it in my dealing at Michaud and I attribute that to my salesperson Margaret. I called her about a vehicle I was interested in and told her I had no time for games. She assured me she did not operate that way and that there would be no problems. She did not and there were not. She showed me the vehicle, we discussed price and within 1/2 hour total time I purchased it. Margaret was a joy to deal with, she understood my feelings and made sure I was comfortable and never pressured. She was very knowledgeable regarding the vehicle and was able to answer all questions I had regarding it. Much to my delight the negotiations were straight forward with no games played. I did not plan on purchasing that day and must say Margarets' demeanor were the reason I did. She made the entire experience a pleasure and I will definitely contact her first the next time I am in the market for a vehicle. I will also say that all of the other people I dealt with were pleasant and professional and the entire purchasing process was a positive experience. The owner Kevin Michaud introduced himself and left me with the impression that they really were interested in making sure I was satisfied. If you are looking for a vehicle I would definitely recommend Margaret Moulaison and Michaud Mitsubishi.

staceyl719

Jan 26, 2013

Had a great experience at this dealership! Margaret was awesome! Super friendly and helpful and made the process easy. Usually I want to run out the door within 5 minutes of being at a dealership! Margaret was on point and definitely recommend going to see her for a car. Brian in finance was great! He was willing to work with our numbers and get us the best deal and rate possible. If you are looking for a dealership that makes the process seamless....go to Mauchaud. You wont be disappointed!

jshiner02

Jan 23, 2013

Margaret was amazing. Took care of us from the second we pulled in. The car we seen online is what we bought, she made sure we were happy every step if the way.. i highly recommend michaud mitsubishi and work with margaret!!! Shes was awesome

mrhuth2003

Jan 19, 2013

When I first walked into Michaud Mitsubishi, I knew I was in the right place. I discovered a car dealership that was truly unique. They genuinely care about their customers. Not just in a verbal, pacifying way, but in a way that really made a difference as to whether you end up in the right car or not. One usually does not associate the word "kind" (as in caring) with a car dealership. This place was a clear exception.Initially, I had some credit issues that I thought were insurmountable, yet these folks got to work. What I ended up with was basically the car of my dreams. I got a fantastic interest rate and payments that I could afford. This all happened with a speed and professionalism that I have never encountered in a car dealership before. I always thought the phrase "sign and drive" was for other people. They made it happen for me.My wife had an even more astounding experience. She had a brake fire on her previous car that more or less totaled the thing. Again, with no credit history and no money down, they were able to put her in a fantastic car that is much better than the one she had!I truly believe that they could put anybody in a car. Not just any car, but one you really like. They are the real deal. No phony promises or runarounds, just honest people doing a great job for their customers. I can't say enough good stuff about them.

lisaangel77

Jan 8, 2013

Absolutely thrilled!!! I walked into the dealership knowing the exact car that i wanted, but knew i had horrible credit, no co signer, and a repo on my record...having said all that, I was online checking the website and spotted this statement from Kevin Michaud " At Michaud, we are able to FINANCE EVERYONE REGARDLESS of CREDIT issues.." ..well i thought to myself, let me see if he lives up to what he says with my credit history...Couple of hours later, i was cleaning my Kia Rio out and moving into my 2011 Mitsubishi Eclipse Spyder-key in hand and driving away. WOW, WOW is all i have to say!! I was overly impressed with how professional, friendly, attentive, and non judgmental this crew at Michaud was. Not only that, but Kevin Michaud himself personally greeted me and took part in making sure i was happy and comfortable. I have already told friends of mine who are in the same boat as i with bad credit. I highly recommend Michaud Mitsubishi and am so grateful for how they helped me!!! Thank you, Thank you, and thank you Mitsubishi Michaud for everything!!!

DennysSeide

Dec 26, 2012

My name is Dennys, I am a supervisor at Customer service Call center for the State. So serving customer is my area of expertise but I must say that I was extremely expressed with the Quality of service that I got from Michaud Mitsubishi dealership in Danvers,Ma.I bought about a year a go an Endeavor 2004 LS, great Car, very strong and the very first day, Mr. Michaud himself came to show me how appreciative he was for doing business with me, My Girlfriend a rose and we have a glass of wine...I thought i was dreaming...Michaud took his time to talk to us, get to know us a little, show genuine interest in his customer...Here is what top it off, this December, i wanted to get something a little bit newer less mileage ( i do travel a lot) so I went back to the dealer to see what they can offer me...Mike Simon, from sales,one of the best salesperson i have met, patiently work with me and my situation since i had just acquired the Endeavor...Michaud and Brian ( Finance) were more than helpful to find me the perfect Program, affordable to me and Guess what I am driving now.... Yep 2013 Outlander Sport, I still poke at myself daily to see if it is true....The car is awesome,from features to slick styles and the performance...Absolutely worth investing on, did I mention great EPA Gas mileages....Overall, i would strongly suggest Michaud to anyone who has less than good credit who is serious about rebuilding a credit score, they have all the programs, the cars and a world class Customer Service crew....You guys are great!! Thank you Mr. Michaud for all the help

annettejohn

Nov 13, 2012

I was looking for a used for myself and my mom ended up buying one! Not because she really needed a car but because she had sat in a used car that actually made her comfortable without pillows..... she is four foot seven inches and very tiny.............. Michael was amazing with my mom! I really felt he actually cared about her although we had never met him before. Because of my moms age (79) she was nervous about the whole process but he was totally there to hold her hand and help her through it! Michael was wonderful and I have recomended him to my husband who will be looking to get his elderly parents a car soon as well. I just felt very comfortable with Michael and the owner mainly because they made my mom feel comfortable and treated her as if she was their own! HIGHLY RECOMEND THIS DEALERSHIP!!!

tnguyen1230

Nov 2, 2012

Just purchased a 2010 KIA Soul here. The best dealer ever! I went to 8 different dealers in one week, this Michaud Mitsubishi was the only one that took me very seriously! Coming from a person with beyond aweful credit, they actually approved me right away with a way lower interest rate than any other dealer would've done for me. Seriously from the salesman, to the tech, financial manager, and even the OWNER came greet and helped me! AMAZING! Walking in that dealership felt more homier and welcomed than any other place, they made me feel like I'm not just a number!Unlike the other dealerships, send me home, told me they will call me, I kept waiting and waiting, and never received a call, very rude! Michaud guranteed me an approval, and guess what I got one within that same day! Picked up my car the next day, all detailed and fresh! Guranteed you won't be dissapointed coming here!

MARTAN

Oct 30, 2012

I went to Michaud, not convinced I would find an SUV in my price range. Most of the dealerships I had already gone to would not even spend the time with me.As soon as I got to Michaud, and I met Joe, he made me feel as though what I was looking for was easy. It truelly was a stress free environment.I would highly recommend, and already have told everyone to go to Michaud for the best customer service ever.Thank you,Toni Martello

maria.coutoyeaton

Oct 26, 2012

I was in need of a new vehicle, plus i received a flyer in the mail. So my husband and I took a ride. We drove around the lot, no one bothered us which I like. It gave us time to browse around. I saw this Nissan Rouge and loved it...just not its color (hahaha). Anyway we walked to the door of the dealership and Michael was so friendly and up front with us, that i was like is this for real. I have had bad experiences with dealerships before. They worked with us and made us feel like we were their main priority. Every time I called i always got the answer I needed, if Michael was busy I always got a call back.I walked away very happy and a proud owner of a 2011 Nissan Rouge. We will be going back soon for 2 more vehicles. I LOVE THIS PLACE...I just want to thank Micheal for everything you've made us very happy..

California Girl

Oct 22, 2012

I got the greatest car ever, a 2012 Mitsubishi Outlander Sport! My salesman, Jimmy Murphy was helpful, honest, and great. He helped me to pick the best model for me, with the best features. I love how my car drives and the features in it. It was a pleasure to do business with Michaud Mitsubishi...Jimmy, Brian, Kevin, everyone!

mr1166

Oct 22, 2012

Mike was great! He answered all my questions during several different visits(!). It felt like he gave me pointers as big brother would and helped me find the right program and car for me. I love my new outlander!

Trucker 56

Oct 22, 2012

Wayne was outstanding and knowledgeable. He helped me locate the exact Truck with the exact exterior and interior and miles that I was looking for and he had it delivered to me in one week!

DanielleH

Oct 20, 2012

This was my first time buying a car, I did not think i would be able to get a new car, they told me they would take care of me and that is exactly what they did. I now have a 2012 Lancer Mitsubishi and i absolutely love it!!! I was very impressed with this dealership. Everyone went above and beyond for me. They really care about their customers and making sure that all of there needs are met. A week after owning my car I had more questions and i walked into the dealership and was taking care of immediately. I always feel comfortable going there about anything. They are all very caring and always willing to help. I highly recommend this dealership to everyone!

lf209

Oct 20, 2012

Michaud Mitsubishi - Danvers, Ma is the best! Without hesitation we will send our friends and family to them for a genuine no stress, customer service experience. We visited all of their competitors; Hyundai Village, IRA Toyota, IRA Mazda, Herb Chambers Kia, Liberty Mazda, Liberty Chevrolet & Honda North. We felt special at Michaud Mitsubishi. It was different. We met the President, Mr. Kevin Michaud himself. He is a sincere, honest family man that did the same for us as he would do for his own family. I can't say enough about him and his team. They were professional & polite. The Dealership was immaculate and the location is ultra convenient. There is no doubt in our mind that we got the best car at the best price at the best dealership. Michaud Mitsubishi earned our business because they cared.

thedawg

Oct 2, 2012

Reason for Visit: Sales (New)I recommend this dealer: YesEmployees Dealt With: Joe LaFratta, Kevin MichaudMy Review of Michaud Mitsubishi:At Michaud Mitusbishi I found both Joe and Kevin to be very helpful, courteous, and friendly. They answered every one of my questions. Both gentlemen were nice and pleasantJoe was able to give me a great price and Kevin and Brian met all my needs when it came to financing.When I am looking for a new car in the future, I would definitely go back to Michaud Mitsubishi and would recommend it to all my family and friends.In addition, the owner, Kevin Michaud made me feel like part of the family. I felt like he really understood my needs.My experience was definitely a 10!

Foxnews

Sep 26, 2012

First let me say that I have very spotty credit and did not think I even had a shot at getting financed. I told this to Joe and he still treated me with the respect I assumed only people with 800 credit scores received. He and the finance manager worked for over two hours to find me the right car (Toyota Yaris) for the bank to approve me. What Joe did for me was nothing short of a miracle and I am deeply grateful to their whole staff. I also had the pleasure of meeting the owner Kevin who was very down to earth and a real gentleman. This was by far the best car buying experience I ever had. If you need a car you are crazy to go anywhere other than Michaud Mitsubishi. They have a huge inventory and never pressured me. Go see Joe and Kevin and find a new way to purchase a car. I actually consider these guys friends.Thank you Michaud Mitsubishi.

Teachers

Sep 22, 2012

Al and Brian were awesome ! They treated us with respect and made the deal happen! would recommend this dealership to everyone ! We will defintely being going back!

corlydog2

Sep 22, 2012

Al and Brian were awesome ! Worked hard to get us the car. Would recommend this dealership to anyone. Our son is going to need a car and we will certainly be bringing him here!

Daxman

Aug 11, 2012

Amazing, professional and caring. They made me feel important. No games or delays. They were able to give me a great deal, save me money and get me into a great, clean car. Pat was awesome and so was Brian the finance manager. Dont shop anywhere else!

deniseanne1

Jul 29, 2012

I had been to a few other dealers claiming to be able to get absolutely any one approved. My experience with them was far from a good one. One was very rude and did not want to talk to me once I mentioned having shakey credit. Another wanted an outragious amount of money for a down payment in order to even attempt doing anything for me. As a last resort I decided to give Michaud Mitsubishi a shot. Saw their advertisement in a car selling magazine. I was approached by Marco who was very friendly and assured me they could get me approved in spite of my credit. He asked me what I was looking for and showed me a few differanr vehicles. He then spoke with Brian the director of finances. After they discussed my options Marco showed a list and the cars I would be able to get. Marco showed me a Nissan Versa which I took for a test drive and fell in love with. The owner Brian came over to meet and chat with me, and also gave me a nice red rose. I was approved and able to take home the car that same day. I was very excited and gratefull to everyone involved in my transaction. Brian was great. I have and will telol everyone I know looking for a car to go to this location. Thanks guys. Great job.

Michelle Mastin

Jul 22, 2012

When shopping for a new car I shopped other dealerships, and Michaud was far and away the best experience. Not just the salesman I ultimately bought my care from but all the employees made sure we were being taken care at each vist, offered us beverages and were super courteous on every visit.The owner insisted we were sure of our purchase and also was available and friendly!

dina0842

Jul 10, 2012

My experience at Michaud Mitsubishi could be summed up in one word...AMAZING!!!! I woke up that morning thinking that I will just "go and look" and see whats out there for cars for me. I don't have the best credit, so I was already hesitant as to what I was even eligible for. Joe showed me the Toyota Corolla, I test drove it, fell in love, it was exactly what I was looking for! All of a sudden, I was signing papers for it, and driving it off the lot!! Everything happened so fast!! I know Joe and Brian went above and beyond for me to get this car and I am so grateful! I woke up that morning driving around in an old Jeep Liberty that wasn't the safest for myself and my daughter, and a few hours later I was driving around in a new car!! Thank you so much Joe and Brian for doing what you did to get me into this car!! I am beyond grateful!

momobe54

Jun 24, 2012

It had been several years since I shopped for a car. I was nervous and actually looked at at least 5 cars before I decided on the car I wanted.Steve was great...I got the feeling that he would have driven out every car on the lot if I wanted to see them. He did not rush me or try to talk me into anything.NO pressure at all....that is what I liked the best. Met Kevin Michaud and chatted with him. A very down to earth nice gentleman. Brian was also wonderful. Got me the best deal.I will recommend this dealership to anyone I know thinking of buying a car.The customer service was excellent.thanks so much for a great experience.

jcully76

Jun 14, 2012

Great experience, no back and forth tactics like most dealerships. Used car prices are very competitive. Mike Simon made the deal happen. Car was meticulously clean and ready to go when promised. Highly recommend Michaud Mitsubishi.

dkcurtis

Jun 12, 2012

If you are looking for a friendly experience and want to be treated like FAMILY, this is the dealership for you. We stopped in on a rainy night just before closing and were greeted by Steve who let us look around the lot on our own and then asked what we where looking for. After a brief discussion, he showed us the perfect car for our son. We returned the next day and as Steve was off, Patrick took over and we test drove the car and upon our return did the paperwork. The owner Kevin Michaud came in to the show room arriving for work and immediately came over and greeted my wife and I. He returned with a red rose and gave it to my wife as we had missed being in the show room on mother's day. We had a few things we wanted done to the car before delivery and everything was very carefully taken care of. A few days after picking up the car we received a nice card from Patrick thanking us for our business with a personal touch. As well as a phone call asking about our experience. This is a small gem found in between all the larger dealership on Andover Street in Danvers, well worth the visit.

dshapiro2205

Jun 6, 2012

I was very satisfied with the service of this dealer. I would highly recommend this dealership to my friends and family. My husband and I purchased a used Mitsubishi Eclipse. We worked with Kevin Michaud and his sales staff. The staff were all very helpful and professional.

rizsam

Jun 2, 2012

At Michaud Mitusbishi I found both Steve and Brian to be very helpful, courteous, and friendly. They were knowledgable in their field of business and answered every one of my questions without hestitation. Neither gentlemen were pushy and made the atmosphere of looking for a car inviting.Steve was able to give me an excellent price and Brian meet all my needs when it came to financing.When I am in the market of looking for a new car in the future, I would definitely go back to Michaud Mitsubishi and would recommend it to many of my friends and family members.In addition, the owner, Kevin Michaud made me feel quite at home. I felt like I knew him for years.My experience, on a scale of 1 to 10 is "10"!!

eander1984

May 23, 2012

First of all I have to say for a dealer I had no idea about, this was the best car buying experience i've ever had!!! Mike Simon was my sales person and not once did I feel any pressure during the buying process, also I must add that he really took on my situation, made it his own and never gave up from start to finish. I would highly recommend this dealer and Mike Simon to anyone who wants to buy a vehicle. Great job Guys!!!

CHIZZLER1395

May 22, 2012

I NEEDED SERVICE FOR MY NISSAN TRUCK (TIMING BELT) THEY DID IT FOR LESS THAN TWO NISSAN DEALERS IN THE AREA!!. VERY NICE PEOPLE TO DEAL WITH. THEY REALLY MADE ME FEELGOOD DEALING WITH THEM

sti

Apr 28, 2012

Marco is an excellent salesman. I went there to check out the Lancer Evolution and he really showed the car off. When he was driving, I could tell he knew how to really experience the car. Then he showed me the best way to experience it myself, and really allowed me to engage the car. Fantastic test drive and a great person. I loved the car, but in the end I had a better deal at Subaru.

honeybunz

Mar 30, 2012

By far the best experience ever when buying/leasing a new vehicle. All the employees there were very kind and courteous. I would highly recommend this dealership to anyone looking for a mitsubishi. Mr Murphy explained everything in detail about leasing and when I picked up vehicle he came outside and showed me all the features and how they all worked. I don,t have any complaints at all with this dealership!!

stockwell.jeffrey.yahoo.com

Mar 24, 2012

I've bought many cars over the years and this was by far the easiest and fastest experience ever. Brian was fantastic! We are very happy with the deal we got and would highly recommend this dealership to anyone!

TimJ103

Mar 6, 2012

We've felt pressured into buying a car at every dealership we've been to so far. Was not sure what type of vehicle would be best for us but Marco from Michaud Mitsubishi was extremely helpful. We were not pressured at all and by the time we left the store, we were Mitsubishi experts. We went to 2 other dealerships but simply were not satified. We went back to Michaud and purchased an Outlander and have been very happy since. We will recommend to others...-Tim and Sue

bigoke1959

Mar 2, 2012

Went with no expectations of buying,ended up getting a new Outlander.From Patrick the salesman to Brian in finance they did everything from giving me above kelly blue book on my car to a great interest rate.Met the owners Kevin and his wife and was quite impressed with the time they spent with us discussing our purchase and stressing how they like to think of there dealership as family,and it showed.Would highly recommend them to friends and family. Michael& Laura O'Connor Everett Ma.

mommy car

Feb 11, 2012

bought a new car and traded in old one with great ease. I was not happy with the condition of my new vehicle was in. It was cleaned and buffed enough and had a small scratch on it. Michael Simon was fantastic and would recommend buying from him again.

bk3182

Jan 24, 2012

this is our 3rd car form Michaud and we have recommended others here. we have been very pleased with Michaud Mitsubishi. Kevin, Brian and Marco were completely professional and we have always made to feel that our business was appreciated.

Doris

Jan 5, 2012

I needed a car ,but could not get to a ride to this dealer. They worked with me over the phone ,and got me everything I wanted. They even delivered my car too me witch was the lancer gts. They have great service I went back there to have my car checked out they said I didn't really need anything done, but they checked my car out anyways and didn't charge me for anything.

Disabled Guy

Oct 29, 2011

I wnet looking for a used vechile thagt would fit my disabiled vechile in. They went the extra mile to get a perfect fit for me. I would send my family there.

unhappy

Sep 30, 2011

After being incredibly excited about the listed sale price of a car I was incredible disappointed by their tactics. They list internet prices and in the fine print it says "All advertised used car prices are plus $995 cash down or trade equity." while this is obviously legal, it is incredibly deceptive and lures you to their dealership under false pretenses. The sad thing is that the actual sales price was still pretty good and I would have purchased the car. I am just exercising my right as a consumer to take my business elsewhere and I suggest you do the same!

Toni M

Sep 27, 2011

I recently purchased a Mitsubishi Eclipse. This is my 4th car purchase and never before has a transaction run as smoothly as it did at Michaud Mitsubishi. My salesman, Mike, was knowledgeable and helped me feel 100% confident in and comfortable with my purchase. While I was filling out paperwork, the owner actually took the time to thank me and congratulate me. I was pleasantly surprised to find a full tank of gas and a rose in my car. This certainly won't be my last car purchase, and it certainly won't be the last time I do business with Michaud Mitsubishi. I highly recommend this dealership!!

joshua33

Sep 24, 2011

The atmosphere of this dealership was outstanding compared to other dealers I have dealt with in the past. I felt at ease during the whole process and was even offered freshly popped popcorn while waiting. Kevin is a very funny man and kept me entertained during my visit. I would recommend this dealership to anyone looking for a new or used vehicle.

lonewolfroo

Sep 5, 2011

This dealership was nothing like any other dealership I have ever been too. That first cared about me and my situation. From my experience, some dealers don't care or they would care enough to get me into a test drive vehicle then afterward would just "drop" for better potential customers. They were real from the very begining and they were no only respectful to me, they were respect towards my parents who are not fluent in english. They answered every quest my parents and I had and if they didn't understand something, they took the time to explain everything to both my parents and I. I really loved the experience. I got a brand new Mitsubishi and I love driving it. I can't imagine going anywhere else now. To everyone at Michaud Mitsubishi, Thank you very much.

nlpaul

Aug 29, 2011

Surprised to see the owner on the sales floor, unlike many other dealerships. Made for a personable experience. Sale went smoothly and got financed easily.

lukasware

Aug 27, 2011

If Michaud Mitsubishi gave you the car for free it still would not be worth it. This is the most unprofessional dealership in existence...of course this is a car dealer so that's a low bar to begin with :). They took my deposit of $1000 and sold the car to someone else the next day...even as I was speaking to The president Kevin Michaud and offering to increase my deposit another $3000 for a $9k car. So in 3 days I went from being elated to being cheated. You are foolish to buy a car from the dealership, buy a car from any other dealership and you'll be quite lucky to avoid this dirty dealer.

jye5

Aug 4, 2011

I was very satisfied with the customer service I received at Michaud Mitsubishi. I came in with a certain price range and they stuck within my limit and helped me find a beautiful 2001 Nissan Altima which I could not be more happy with. After seeing several Michaud commercials I now realize why the dealer feels he has the privilege to call himself "the feel good dealership."

gnigrelli

Jul 30, 2011

Great customer service. Bought an Lancer GTS and the whole buying process was simple and straight forward. Outstanding service department. They were just as friendly and helpful after the sale! Gene N

NGREEN

Jul 12, 2011

They say three times is a charm! Well I have to say that I have bought three cars from Michaud Mitsubishi and all three times it's STILL the best car buying experience I have ever had! They do treat you like family. From the saleperson to the finance guy to the service team they are all just great. Jim in service had a full day the other week and I needed just an oil change and he squeezed my car in and I thought that was really nice of him. The new finance guy, Brian couldn't do enough for myself and my husband. We had a leased vehicle from another dealer so we decided to buy it through them since we liked the dealership so much. I met him on his first day (I think I was his first customer) and I was like "wow" this guy is perfect for this job. He's a numbers guy for sure. He really makes a good impression on you for sure.And then there is Kevin Michaud. Well, I wish I could buy another car just to go in and see him and his team. I got so used to being in there I felt like I worked there. He is always around there and greets you upon arrival. He doesn't hide in some back office like other dealerships. As you can tell I really love this dealership, and I suggest you go in and see for yourself what I am talking about. Regards,Nancy Green

glenndiana

May 25, 2011

Had the greatest buying experience at Michaud Mitsubishi!! Mike Simon, our salesperson was great. I had inquired on line about a particular model, got the very quickest response, had my financials taken care of before we even sat down to talk.It seems to be a real team effort at this dealership, my husband and I were really pleased with everything!! Not to mention the car is beautiful and so much fun to drive. The Outlander Sport is very reasonably priced for a SUV, I would recommend this dealership and have!!

halfmike2002

May 12, 2011

After going to Michaud's website I found a car I was interested in so called them. I asked Jim why the price was lower than other dealer's and he said 'we like to sell them for less'. I get there and Jim is not interested in anything I have to say, I have to ask him twice or three times before he acknowledges my questions. Then he shows me two huge scratches on the car, I am confused why he didn't tell me this on the phone as I specifically asked why the price seemed lower. I ask Jim why he did not tell me and he continues what he did before muttering and talking nonsense unrelated to the scratch. What can I say, no one is perfect, Jim is simply a bad salesperson.However, the icing on the cake was definitely a chance phone conversation I had with the owner Kevin Michaud. Mr.Michaud yelled at me on the phone totally unprovoked. It was the end of the day and he was clearly looking for a fight. I did not raise my voice, it was a standard phone call, he went off that he is tired of getting trade-ins in bad shape and a lot of miles. Seemingly the opposite of what you would want to say to a customer. What can I say, no one is perfect, Kevin is simply a bad owner, maybe it was just the wrong time but Kevin was classless on the phone.

dubewaa

Apr 6, 2011

I delt with Kevin Michaud (Owner) and Jim Murphy.Did not disclose they were selling me former rental cars. Anyone buying a used car should ask the question and get a car fax.Owner Agreed to do repairs that have never been completed, once I signed the finance docs they got amnesia.2009 Mitsubishi Lancer GTS purchased during snow weather, when I got a chance to wash car noticed it was in a prior accident that was not disclosed. Owner told me I was too picky and that these things happen, he agreed to take care of after more complaints. nothing happened.

bradylouie

Apr 1, 2011

We saw an online listing from Michaud for a used car (non-Mitsubishi). We spoke over the phone and met with Ambrose for a test drive, and we were pleasantly surprised that 1) they really are the "feel-good dealership", and 2) that the car was priced very reasonably for its condition. We immediately agreed to buy at the asking price.The next day, Ambrose brought the car over to our auto mechanic for its used car inspection, which the car passed flawlessly. The car was *exactly* as described in the listing, no surprises. We signed papers with Brian and drove off in our "new" car the following week! The best auto buying experience, ever. Ambrose, Brian and Kevin over at Michaud Mitsubishi make us wish we can afford to buy a car more often!

Msep7982

Mar 4, 2011

Went in to buy a 2010 lancer sportback. Told them what I wanted to pay and they got it done. I have bought cars at boch in the past and hated it. Not so at Michaud. My sales guy Ambrose was amazing. There was never any pressure from him. He took me on a great test drive and was very noligable. Got my deal done and then my wife wants a new outlander sport. Same deal. Got it for what we wanted. The owner even came over to thank us. I thought that was great. If u hate car shopping go to Michaud and u will love it again. And definitely get Ambrose for your salesman, he was great. I tell everyone about this dealership. You have to give them a try. And our two new mitsubishi's are great cars compared to the two hondas we traded in.

alanzdba921

Feb 16, 2011

From the moment we walked in, we felt at home. The owner - Kevin Michaud - walks around and introduces himself to possible customers and remembers their names. They made you feel like they truly appreciated your business and not that they were entitled to it.We had a hard time getting financing, and we were looking at cars at two separate dealerships. But Kevin required his staff to do what was necessary to get our business and it showed.They thought outside of the box, kept their promises, kept in contact with us, and in the end they got our business. My wife has the car she wanted, and we have a payment we can afford. Hats off to Michaud.

NGREEN

Dec 8, 2010

I have to say that when I have to go and purchase a car I start to cringe. I hate the lies, the hours spent at the dealers and the mind games. Not at Michaud Mitsubushi. From the moment I walked in there, I felt like I knew these people for many years. I eneded up buying a used car and loved it. Four months later (on 11/5/10) I had a terrible accident and totalled the car. I was quite upset as you can imagine but the first thing I did was go back to Michaud to see what they had in stock. Of course this was totally unexpected so I could only spend what the insurance money would cover. Monty found me the perfect car for the amount I could afford. I know they lost money on it, but I feel and I'm sure they do that the gained a loyal customer. When I saw Kevin for the first time after my accident I told him I wouldn't be here if it wasn't for the Gallant since it was such a solid car. He even gave me a hug when he found out about the accident.I really feel like I have found the right dealer for me and I would recommend anyone going there to buy either a used or new car.Oh, and when you go to their service department and you go to pay, they give you a rose with a thank you note for having your car serviced there! I couldn't believe how nice everyone is. I don't know the girl who answers the phone, but she is also pleasant as well. So, as you can tell I am very happy with Michaud Mitsubushi. I just wish I could pronounce the name!

madpatfan

Nov 28, 2010

This is my second purchase from Michaud and both times the experience was great!!They are very freindly and there was no pressure from the sales staff.The first car I bought was great no problems and a great price I owned it for almost 3 years I cannot judge the second car but so far pretty good.Kevin the owner made himself available throughout the whole sale process and seemed like a real stand up guy.Since when do you meet the owner of a dealership.Jim Murphy was also great no pressure and let me and my son test drive several cars before we made our decision and he had a lot of patience I have read some of the other reveiws and there are some bad ones. My theory on people who leave a reveiw are only the ones that have complaints , there are 12 reveiws 6 of them were negative, and Im sure that this dealership sells more than 12 cars a week probally 50 to 75 cars a month they have been there for almost 3 years so Im sure if there were more people with bad experences that he would have more complaints, so do yourself a favor dont pay any attention to the complainers because this dealership has probally sold more than 10,000 cars since they opened. 9,994 people cant be wrong. I have another son and he is ready for his car,and this dealership will be my first stop.

danmorris

Nov 23, 2010

This was by far my best experience buying a car, From the time I arrived and spoke with the sales person Tom, dealing with Jarred in Finance, and Mike and kevin the management team, I could not have asked for a better salesperson, Tom was patient and understanding, and showed me 4 cars until I saw one I liked. Price was great but service was better, do yourself a favor and go in, but ask for Tom, well worth it!

dreamweaverwheat

Sep 9, 2010

This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than needing tires my car was running very well. I own a 2004 Mitsubishi Lancer Evolution and I am a forty year old project manager of an extremely succesful multi million dollar a year development company in Cambridge. I brought my car in for tires, balance, allignment, oil change and oil pressure sending unit as my oil light would come on at idle (was told this is common after time). The above listed items were fixed porperly as far as I can tell not being a mechanic but trusting a Mitsubishi dealership to fix a Mitsubishi correctly. My key word here is trust as when I went to pick up my car my $260.00 Versace sunglasses were stolen from my glove box. I immediately went in to tell Jim but he was no longet there. After paying my $1115.00 bill I went back to the cashier and explained to her that my sunglasses were stolen. She related she would tell Jim and also Mr. Michaud. The next working day after the Labor Day Holiday I did not hear from anyone, so I called and spoke to Jim. He said he saw the note from the cashier and that he talked with the tech that worked on my car. The tech said he did not take anything or see any sunglasses in the shop. Jim said no one went in the glovebox as they have a universal key lock for wheels (odd to me but again I don't know for sure). I then explained to him that someone must have gone in the glove box for my wheel key lock because the lock lock went from the glove box to the center console between my bucket seats. It is obvious the person that stole my sunglasses is not a golfer as my $400.00 Callaway Upro Gps was also in the center console and I still have it. I drove the car home and it drove fine. The next day I took my three year old daughter to lunch and coming home on I95 an intercooler hose that has been on the car forever blows off and the car wont drive. The check engine light comes on and I am stuck on I95 with my three year old. I had the car towed back to Michaud Mitsubishi to see what happened and they had no explanation. I said well someone must have hit a pipe somewhere while fixing the tires as the pipe has never given me a problem in the past. I was told they will look at it. I get a call the next day the car is all set and running great, the tech took it on the highway and came back with no codes(No charge). I drove the car off the lot and once on the highway the check engine light comes on. I took the car back to Michaud Mitsubishi for the third time. I receiced a call from Jim that the car is all set running great, same old story. While still on the lot, I start the car and check engine light is on. I went in to tell Jim and he said all the techs are gone that I would have to bring the car back for a fourth time. This is after they wanted to charge me $90.00. Jim knocked it down to $40.00 but I still believe this is not correct. I was told the to drive the car by Jim with the check engine light on. While driving the car home I step on the breaks and the stearing wheel starts shaking very badly. It has never done this before tonight. I called Jim and told him what else was wrong with my car since bringing it to Michaud Mitsubishi. He said basically it has nothing to do with them because the car drove fine for the tech in the afternoon. So in the few hours the car sat still on the lot until I picked it up, it developed this new problem I encountered while driving it home after they fixed everything and the check engine light was still on. If we build, fix or finish something we stand behind our work. If something goes wrong we fix it immediately with integrity. We do not make excuses or blame someone or something else. If it costs us money to make something right we do it no matter what the cost. There are several clients of which some are; world famous, presidents of colleges, lawyers and doctors that can verify this. As of today I still have not heard from Mr. Michaud, he must be a very busy guy. It is safe to say I would rather take my car to people with integrity and knowledge than this place ever again. It is clear to me they do not know what they are doing, except how to steal and get way with it. I think my next course of action is to have the police meet me at the dealership to file a for my stolen glasses.

Ssc115

Jul 1, 2010

Friendly service, knowlegable sales staff. Willing to assist and accomadate customer needs. Good pricing. Very positive experience. Will recomend to friends.Salesperson Rick was outstanding. Took the time to answer my questions. Gave me a lengthey test drive. Finance dept. Went out of there way to assist me with my credit issues and delivered on their word. Jared was awesome. Erik was also very helpful. The owner kevin was fantastic.

cmenniz

Mar 9, 2010

Extremely nice people, good prices, and most importantly NO PRESSURE! I dont have exactly perfect credit but they stood behind me and worked the banks until something came out that everyone was satisfied with. I recommend them to anyone looking for excellent customer service. Make sure you ask for Ricky eam! ;)

VGrewal

Mar 4, 2010

Michaud Mitsubishi was by far my favorite dealership I have purchased a car with. The enviorment was friendly; everyone introduced themselves at the very beginning when I walked in. They each had a very positive attitude and were very knowledgable of Mitsubishi cars. After using this dealership for buying my car, I have even continued to use the service department for general maintanance. There was no pressure or demand from anyone that I had talked to. If I could recommend any sales rep to use for this experience call up Rickey Eam! :D

ykikel

Sep 8, 2009

Was shopping for ~2 y.o. SUV. Salesperson Dan brought up 07 Outlander and 08 Mazda CX-7 to look at and testdrive. Testdrove both, and they both seemed to be okay deals. When I asked about accident history, he was sure that Mitsubishi has not been in accidents, and was not sure about Mazda (yeah, I believe it now!). I finally decided to go with Mazda, but when I asked for carfax, of course it turned out that Mazda was in an accident (ran off the road, front of the car damaged). I should have walked away at that point, but being tired of car shopping, I decided to switch to Outlander. It had rental on carfax, but that was not a showstopper for me. We agreed on the price. I knew I was overpaying a little, but I figured buying a car from official Mitsubishi dealer was worth overpaying. That was my second mistake. The car needed some work (minor scratches here and there, broken armrest, needed new tires). Dan assured me there will be no cosmetic issues. I took his word and did not think I needed to report every little problem. Ill skip what it took me to get the car (they were taking their time with work and registering). Long story short, when I finally came to pick up the car, it was missing a fog light cover and another cover on the bumper, both on the driver side. Of course, it turned out that there was no way to get those covers without replacing the whole bumper. They acted surprised (very good acting), but refused to do anything about it since I did not put it on the to-do list in writing and this was not a safety issue. I admit I did not notice this problem initially, but like I said, I did not expect that official dealer would be selling a 2 year old car with two major holes on the bumper.Lesson learnt: do not trust what these people tell you, doublecheck everything and put it in writing. Or, even better, shop elsewhere.

bcahalin

May 19, 2009

My girlfriend went into this dealership to get an 09 lancer gts, brand new from the factory. We negotiated the price for two days and on a Sunday finalized the sale. Since it was on a Sunday, the detailing crew was not working, so they told me to bring the car back the following day so that it could be cleaned. The car was pretty dirty and there was stickers and tape marks left from where the factory had packaged the car. So me and my girlfriend drive the dirty car home and start showing it off to our family members. That is when her father realizes that there is a scratch about an 2 or 3 inches long. I was bullshit and tried calling the dealership multiple times that night, but they were already closed and for some reason didnt have a answering machine. The next day, I bring the car in for cleaning. When I get there I tell Victor about my concerns over the scratch and he brings out his "manager" Paul. They both said that the mark wasn't there when we got the car, but say that they'll take care of it. After the detailing is done I notice that the marks left by the packaging tape is still there. Paul told me not to worry and they will have it looked at when they set me up for an appointment at a nearby auto body shop. So...I'm thinking this dealership is great! THANKS! WRONG!The following day (May 19th, between 1 and 3:30) I brought the car in and had an IPOD cable installed. While they were installing that, me and Paul setup my appointment at All Star Auto Body in Peabody. Once the IPOD cable is installed, I head over to the auto body shop and meet Scott. He tries a couple of different chemicals and wet sanding which did not take either of the marks off. He informed me that I would need to leave the car for a full day and asks me to come back on Thursday. He then heads into his office and gives the dealership a call to let them know. He comes back out and tells me that Paul said that the 2-3inch scratch was on me, but they would cover the tape marks that screwed up the paint. So then I flip out and drive right back to the dealership, park in front, go inside to Victor and say, "Where the F*** is paul?!" He calms me down a little bit and argues with me saying that the scratch wasnt there when he sold me the car because he would have known. I am going to school for law and tell him fine we can take it to small claims court. After my threat, he goes inside talks to Paul who finally agrees to correct the scratch, but continues saying its my fault. Now, I am going back to the dealership because they JUST got my registration for the car. DO NOT GET A CAR FROM HERE!

2Fast4You

Mar 17, 2009

Just bought a Mitsubishi Eclispe GT from this dealer and my experience, although long, was excellent! I've been to a few dealers looking for a used sports car. I haven't seen the quality in used cars as i did with this dealer. The car was mint with new tires and it was clean even though it had over 30,000 miles on it. Even the engine bay was clean. That was a first for me. It runs great too!!! Carlos did try to get full sticker out of me, but once I put my cards on the table he and Kevin worked with me and I walked out very happy with my new car. The only thing that was a drag was how long I was at the dealership. That was much longer than I had hoped. But I'm a happy customer.Oh and ask Kevin about the space shuttle. Great place. I definately recommend this dealer!!!

randazzo

Feb 18, 2009

We went in to look at and hopefully buy a used car for our teenager. We were greeted nicely, but it went downhill from there. We ended up waiting over an hour. Our salesman brought a car for us to see, but we would have liked to see it start up in the cold, but no opportunity. He kept asking us what we wanted to pay, instead of telling us the price of the car. We asked for history, warranty information, and carfax, which he told us he had in the back, but never brought out. He kept leaving us to wait while he was busy doing something else, although there were only 2 other parties in the showroom who were being helped by others. My daughter got a nice rose, but we got little real information about the car, not even the price until we said we had to go and asked what the bottom line was. When I told him I would need to look it up on the internet to find the crash safety ratings and what the fair trade price was and what the repair history was for this car, Jim put up some information on his computer for us. However, he brought up a car that was two years newer than the one we were looking at. Mistake? The next day I looked up Michaud Mitsubishi on the net and found the same car in their inventory for $600 less than he offered us under much showroom pressure. Even though they spent a lot of time telling us how wonderful the dealership was, like a big family that just wanted to make us one of them, our experience was just the opposite. We went down the street and found a great car, a quick sale, and no hassle.

opie55

Feb 11, 2009

We are an auto body shop and I ordered parts from Michaud Mitsubishi. Everything from ordering the parts to returning parts was a problem. I filled out a credit application but it was never processed for the weeks while I was ordering parts. However, when I returned parts they said that instead of refunding my money they would credit my account. I would never deal with them again nor would I recommend them to anyone.

Flightops

Oct 9, 2008

My 2002 Mitsubishi Sport Monterro has had its normal maintenance problems which are to expected with a car that has 116K miles, but I had a low power situation and brought the car for service. In three visits for low power they changed two Os sensors, spark plugs, ignition wires, and catalytic converter costing me about $3K. I spoke with the owner (Kevin). He told me about the schools he had sent his technicians to. Joe, the new Service Manager thought his previous service must have done everything right. The fact is on a high humid day when you start the car an OBD code (O2 sensor) can post and will release after 6 or 7 starts. If you bring the car to this dealership they will change the O2 without further invertigation. Also, if the car runs rough (minor stalls) it will post the O2 sensor code and again the code will release if you either erase it (handheld instrument) or you wait for 6 or 7 starts (servive engine light). After changing the second O2 sensor and realizing it made no dfference they continued to defend their actions and told me that a second converter was blocked and for another $995 (plus labor) they could actually fix the problem. I told them I'd had enough and that I would go to another dealership and trade the car. They thought it would be a good idea for me to buy a new car from them. In summary, I've spent $3K and still have a low power car. I have no confidence in this dealership to service an ECU related problem and would caution anyone that goes to Michaud Mitsubishi for service to get a second opinion before you purchase their services. They'll read the code ($75) and throw hardware at the problem that may very well not solve the problem and tell you the hardware was defective.They do appear to be very nice people. They simply don't know what they are doing in the service area. Their inabilities may well become your financial problem.

TalonAWDxxx

Mar 18, 2008

This dealership just opened. It used to be Kelly Mitsubishi. I swore I'd never go back after working with Kelly, but I love the Mitsubishi product and when I heard that Kelly was bought out I flew done there to check it out. I met with Josh the salespersons and Jon beaudette one of the Managers. The atmosphere was great! It's to bad Kelly didn't treat people like these two. Then before I left I met with the Owner. I think his name was Ken. I worked with him for a little and he gave me a great deal that I would've taken if my credit wasn't so bad. I will go back and buy my next car from them once my credit gets stronger.I HIGHLY recommend checking them out! Best Mitsubishi dealer in MASS!!!